Virgin Media Outage Report in Maesteg, Bridgend county borough, Wales
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Maesteg, Wales
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Maesteg and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (15%)
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Total Blackout (14%)
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TV (8%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Maesteg, Bridgend county borough, Wales
The most recent Virgin Media outage reports came from the following cities: Neath, Port Talbot, Tonypandy, Mountain Ash and Bridgend.
| City | Problem Type | Report Time |
|---|---|---|
 Neath |
TV | |
| Port Talbot |
Internet | |
| Tonypandy |
Wi-fi | |
| Mountain Ash |
Wi-fi | |
| Bridgend |
Internet | |
| Bridgend |
Wi-fi |
Community Discussion
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Virgin Media Issues Reports Near Maesteg, Wales
Latest outage, problems and issue reports in Maesteg and nearby locations:
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Geraint Reynolds
(@Gezz99) reported
from
Aberavon, Wales
@virginmedia please update your Virgin Mobile automated message which says lines are open until 22:00. I called at 21:05 and connected to a lost & stolen line who couldn't help and also said they couldn't feed back to anyone that the automated message is wrong 🤦
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Duncan Lewis
(@grumpyoldprof) reported
from
Skewen, Wales
Could someone @virginmedia please help. I cannot access my ntlworld emails. This happened a few weeks ago when I was shut out of my account at your end.
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NATALIE BALL 🛡️
(@Natalieball1984) reported
from
Skewen, Wales
@virginmedia I received it back in May/June time, I already logged a complaint with the person who promised me they had sort it because of your absolutely abysmal customer service and still nearly another month later, moving into October I still have not received my refund! Coming into 6 mths
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Michael
(@MikeARose98) reported
from
Cwmafan, Wales
@virginmedia why are your customer advisors refusing to let people leave? I keep getting hung up on within a few minutes after they've transferred me between each other a few times. This service is shockingly bad 😡
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NATALIE BALL 🛡️
(@Natalieball1984) reported
from
Skewen, Wales
@virginmedia I never received a final bill on paper, only paperless but because it's been so long now, none of that information is on my account anymore when I log in! I've looked now & it's giving me no info. Can u please DM me so I can send my customer number & u can looking into this plz!
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𝗗𝗲𝘅 𝗙𝗶𝘁𝘇𝗴𝗲𝗿𝗮𝗹𝗱
(@Dex_Fitz) reported
from
Skewen, Wales
@virginmedia I’ve detailed that I have been lied to and expressed strong dissatisfaction with your customer service and your reply is to check if there are any issues in my area? Like I said, I’ll await a manager to call (if that actually happens) and add this to the complaint. Really poor.
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Duncan Lewis
(@grumpyoldprof) reported
from
Skewen, Wales
Hello @virginmedia. My ntl email is down for third time in as many months and am unable to connect to the server. How long before it is back please?
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𝗗𝗲𝘅 𝗙𝗶𝘁𝘇𝗴𝗲𝗿𝗮𝗹𝗱
(@Dex_Fitz) reported
from
Skewen, Wales
@virginmedia You’ve sent me a link to explain how I can raise an official complaint. One option is to give you a call? Something I have now tried on 3 separate occasions. Did you not read the thread? #Virginmedia
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Michael owen Ⓜ
(@mikeyowen2) reported
from
Cwmafan, Wales
@virginmedia next time my internet goes off when I'm 5 kills on warzone il be bringing verdansk to your ******* office. #**** #gulag #warzone
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Rachel George
(@George2Rachel) reported
from
Neath, Wales
@virginmedia thank you for keeping me on hold for the last 35 minutes then disconnecting me. I really didn’t have anything better to do on a Friday evening. Useless customer service continues
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Robbie Phillips
(@RobbieP99625428) reported
from
Aberavon, Wales
Virgin Media nightmare to get advice and problems sorted
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Stephen Squires
(@Welsh19) reported
from
Pontardawe, Wales
@SkyHelpTeam sort it out… it’s imperative now more than ever when we are working from home to have reliable internet!! There random outages are happening far too often and causing issue for my work and customers!! It’s just a shame I can’t get @virginmedia internet…
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Duncan Lewis
(@grumpyoldprof) reported
from
Skewen, Wales
Hello @virginmedia. I cannot sign in to my ntlworld email - it says my password is not recognised. Is the server down please as my password has not changed. This has happened at least 6 times in the last 12 months.
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Rachel George
(@George2Rachel) reported
from
Neath, Wales
@virginmedia still trying to sort broadband.Was promised a booster, no show.Calling to report a fault.Disconnected calls Again. Taking up hours of my time. customer service appalling. raising own complaint with offcom as you couldn’t be bothered to give me results of last one
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MrandMrs50Plus
(@MrandMrs50Plus) reported
from
Port Talbot, Wales
@virginmedia So you can't supply daughter's new house with broadband and so insist on a termination fee?!? They don't want to terminate. You're the ones who can't honour the contract! Can you please help here?
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𝗗𝗲𝘅 𝗙𝗶𝘁𝘇𝗴𝗲𝗿𝗮𝗹𝗱
(@Dex_Fitz) reported
from
Skewen, Wales
@virginmedia No they have not. If they had done what they’ve advised they’d done, the complaint should be linked to my account? Surely?
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Rachel George
(@George2Rachel) reported
from
Neath, Wales
@virginmedia Problems are still@ongoing. Still unable to contact via phone to order a new router.
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Nett 🏴
(@NettThom) reported
from
Neath, Wales
Customer service is an alien concept to @virginmedia
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𝗗𝗲𝘅 𝗙𝗶𝘁𝘇𝗴𝗲𝗿𝗮𝗹𝗱
(@Dex_Fitz) reported
from
Skewen, Wales
@virginmedia So you’re telling me that because 3 separate members of your staff have lied and not raised a complaint when I’ve asked, I now need to send you a letter? Are you joking? #VirginMedia
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GAYNOR JOHNSON
(@JOHNSONGAYNOR) reported
from
Skewen, Wales
@virginmedia Had trouble with TV since this morning. Now have just BBC and ITV. Tried phoning but had short message saying they are busy and phone later! Phoned later…same message! What’s going on!?
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Jed i Knight
(@rajgillwho) reported
@virginmedia That page shows everything is fine, white light on hub3. It’s embarrassing as it happens all the time, especially in the morning. I don’t get why you want to charge more, so you can fix these issues?
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GrantMcD
(@doogerev) reported
@virginmedia I’ve tried that there is no issues in my area. Rebooted hub on numerous times. The more people use the WiFi the more it drops out
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Tony Lee
(@mrtonylee) reported
Renewed my @virginmedia broadband a couple of weeks ago. Today the network has totally collapsed in our area and WiFi keeps dropping. Kinda wished I’d moved to BT instead. And I’ll be expecting a day’s credit for our lost work.
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Misfits World 📷🎮
(@MisfitsWorld20) reported
WiFi goes down mid online game 🤬🤬🤬🤬🤬🤬😡😡😡😡😡 @virginmedia
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TR7
(@Taimoor05435737) reported
@wezmckay @virginmedia Typically a dissatisfied customer will tell between 9-15 people about their experience! Get it sorted!!
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STILLPOETRY PHOTOGRAPHY
(@stillpoetry) reported
@virginmedia Thanks for getting back I'll give it a try, got no hope though. My WiFi was never sorted and had to figure things out myself from a forum which was anxiety overload especially during covid, which cost me in the end 😔. Not your fault ofc. Have a good day.
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Simon Lawrence
(@srlawr) reported
@virginmedia afternoon, I've had two chats with your phone team now re: moving house soon; and both times they have gone on to "transfer me" to the Movers dept... but it then just rings out like 6 times and hangs up on me. Can someone help me please?
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Zena Sanders
(@ZenaCSanders) reported
@StMichaelSW11 @virginmedia No problems with Speed and it is fibre too. I haven't been able to fault them, but we don't do gaming so I can't help on that.
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Customer Service
(@vmbusinesshelp) reported
@GazzKate @virginmedia Hi Kate, I am sorry to hear that this has happened to your service, I can see that someone has been assigned to assist with this for you today but for any further investigation of this issue you will need to call 0800 052 0800 and then use the pin 2222. *AP
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damianbrigstock
(@damianbrigstock) reported
@virginmedia internet issues Ls16, is it being looked into?