Virgin Media Outage Report in Maesteg, Bridgend county borough, Wales
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Maesteg, Wales
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Maesteg and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 25: Problems at Virgin Media
Virgin Media is having issues since 09:00 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Maesteg, Bridgend county borough, Wales
The most recent Virgin Media outage reports came from the following cities: Neath, Porth, Treorchy, Ferndale, Port Talbot, Pontyclun and Mountain Ash.
| City | Problem Type | Report Time |
|---|---|---|
 Neath |
Internet | |
| Porth |
Wi-fi | |
| Neath |
Internet | |
| Neath |
Internet | |
| Treorchy |
Internet | |
| Ferndale |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Maesteg, Wales
Latest outage, problems and issue reports in Maesteg and nearby locations:
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Rachel George
(@George2Rachel) reported
from
Neath, Wales
@virginmedia thank you for keeping me on hold for the last 35 minutes then disconnecting me. I really didn’t have anything better to do on a Friday evening. Useless customer service continues
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𝗗𝗲𝘅 𝗙𝗶𝘁𝘇𝗴𝗲𝗿𝗮𝗹𝗱
(@Dex_Fitz) reported
from
Skewen, Wales
@virginmedia So you’re telling me that because 3 separate members of your staff have lied and not raised a complaint when I’ve asked, I now need to send you a letter? Are you joking? #VirginMedia
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Daniel Williams
(@BottleShopDan) reported
from
Maesteg, Wales
@WonderSpotCafe @vmbusiness We had exactly the same... forced into an upgrade..across our sites.. because they were no longer maintaining a package they were still selling.. We will be gone as soon as we can Also **** Branson
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Michael owen Ⓜ
(@mikeyowen2) reported
from
Cwmafan, Wales
@virginmedia next time my internet goes off when I'm 5 kills on warzone il be bringing verdansk to your ******* office. #**** #gulag #warzone
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NATALIE BALL 🛡️
(@Natalieball1984) reported
from
Skewen, Wales
@virginmedia I received it back in May/June time, I already logged a complaint with the person who promised me they had sort it because of your absolutely abysmal customer service and still nearly another month later, moving into October I still have not received my refund! Coming into 6 mths
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Rachel George
(@George2Rachel) reported
from
Neath, Wales
@virginmedia still trying to sort broadband.Was promised a booster, no show.Calling to report a fault.Disconnected calls Again. Taking up hours of my time. customer service appalling. raising own complaint with offcom as you couldn’t be bothered to give me results of last one
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𝗗𝗲𝘅 𝗙𝗶𝘁𝘇𝗴𝗲𝗿𝗮𝗹𝗱
(@Dex_Fitz) reported
from
Skewen, Wales
@virginmedia No they have not. If they had done what they’ve advised they’d done, the complaint should be linked to my account? Surely?
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Michael owen Ⓜ
(@mikeyowen2) reported
from
Cwmafan, Wales
@virginmedia network is the worst WiFi I have ever witnessed in my life.
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𝗗𝗲𝘅 𝗙𝗶𝘁𝘇𝗴𝗲𝗿𝗮𝗹𝗱
(@Dex_Fitz) reported
from
Skewen, Wales
@virginmedia You’ve sent me a link to explain how I can raise an official complaint. One option is to give you a call? Something I have now tried on 3 separate occasions. Did you not read the thread? #Virginmedia
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𝗗𝗲𝘅 𝗙𝗶𝘁𝘇𝗴𝗲𝗿𝗮𝗹𝗱
(@Dex_Fitz) reported
from
Skewen, Wales
@virginmedia I’ve detailed that I have been lied to and expressed strong dissatisfaction with your customer service and your reply is to check if there are any issues in my area? Like I said, I’ll await a manager to call (if that actually happens) and add this to the complaint. Really poor.
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Nett 🏴
(@NettThom) reported
from
Neath, Wales
Customer service is an alien concept to @virginmedia
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Rachel George
(@George2Rachel) reported
from
Neath, Wales
@virginmedia After being on hold for over 50 minutes I had to end the call. I’m literally back to square one. That’s the problem.
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Robbie Phillips
(@RobbieP99625428) reported
from
Aberavon, Wales
Virgin Media nightmare to get advice and problems sorted
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Christopher Guy
(@ChrisJG1988) reported
from
Tonypandy, Wales
@virginmedia I need some help with a question, I keep going to message online but it’s going round in circles
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Duncan Lewis
(@grumpyoldprof) reported
from
Skewen, Wales
@virginmedia Can someone please help with an error code of 7400 with a TiVo box. I have been waiting on the phone for 30 minutes already. This is not a new installation but has just appeared. Help!
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Rachel George
(@George2Rachel) reported
from
Neath, Wales
@virginmedia Problems are still@ongoing. Still unable to contact via phone to order a new router.
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Stephen Squires
(@Welsh19) reported
from
Pontardawe, Wales
@SkyHelpTeam sort it out… it’s imperative now more than ever when we are working from home to have reliable internet!! There random outages are happening far too often and causing issue for my work and customers!! It’s just a shame I can’t get @virginmedia internet…
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Duncan Lewis
(@grumpyoldprof) reported
from
Skewen, Wales
Could someone @virginmedia please help. I cannot access my ntlworld emails. This happened a few weeks ago when I was shut out of my account at your end.
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MrandMrs50Plus
(@MrandMrs50Plus) reported
from
Port Talbot, Wales
@virginmedia So you can't supply daughter's new house with broadband and so insist on a termination fee?!? They don't want to terminate. You're the ones who can't honour the contract! Can you please help here?
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NATALIE BALL 🛡️
(@Natalieball1984) reported
from
Skewen, Wales
@virginmedia I never received a final bill on paper, only paperless but because it's been so long now, none of that information is on my account anymore when I log in! I've looked now & it's giving me no info. Can u please DM me so I can send my customer number & u can looking into this plz!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Dr John Matlin
(@ttpauthor) reported
Until 5pm, Virgin Media were saying problem would be fixed by 5pm. Now it’s 1pm on Monday. Virgin, your customer care is 💩💩💩How can it take two weeks to fix a problem? What is the problem? Don’t insult me by replying how sorry you are. Fix it.
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Samantha
(@Sam_Maria1312) reported
@virginmedia We have been told £5 a pod, we have the hub 3 and the range on it is awful. We have a 1 bedroom flat, not a mansion. If it is not sorted out we will cancel before the end of the cooling off period. The router is ****, go on reddit, were not the only ones saying it.
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Razvan Neacsu
(@RNeacsu) reported
@virginmedia Hello, the service page didn't show any fault today, only last night. In the meantime I've chatted online with one of your agents and they found a power levels issue, so, an engineer was booked to come on Monday morning. Thank you
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GIFTSpromo
(@_GIFTSpromo_) reported
@virginmedia Amazing how ONE PERSON can change your opinion, called to cancel services, CSA asked for chance to see what was available, noted the issue with my broadband, was then able to knock £42 off monthly cost and send a contract, all within 8 minutes! Shame VM dont employ more like her!
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Samantha
(@Sam_Maria1312) reported
@virginmedia Yes, but why should we have to pay for boosters when your service does not even meet its minimum expectation? £5 a month, its just a way of getting more out of our pockets
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Cherylee Houston
(@cheryleehouston) reported
@virginmedia hello just discovered we should’ve renewed our broadband in 2018, I’m afraid I didn’t see an email. That means we’ve paid over £800 too much. Surely you should’ve told us this? Please can you help? X
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Jean-Luc Picard
(@JeanLuc34082181) reported
@virginmedia @Wimbledon Why have you not confronted the issue regarding your hub 3 and 4, regarding the Puma 6 Intel chipset? You do know their is a class action lawsuit in relation to using Arris equipment.
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Sam Rolfe
(@samjrolfe) reported
@virginmedia We have the hub3 but it's in modem mode as we have a mesh system connected. We had to buy it because we had so many engineer visits to fix the speed we gave up. The mesh system has worked perfectly for months until now.
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Steven
(@scottsyns) reported
@virginmedia Called the team 30th May, was advised 48 hours to fix yet no one turned up. Not surprised really.
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Phil 97
(@crouchy_1912) reported
@virginmedia Please wait while I look into this.. an then phone went dead. 2nd time I explained the power cable is not working then went dead and third time I was half way threw explain phone went dead