Virgin Media Outage Report in Maesteg, Bridgend county borough, Wales
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Maesteg, Wales
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Maesteg and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (15%)
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Total Blackout (14%)
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TV (8%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Maesteg, Bridgend county borough, Wales
The most recent Virgin Media outage reports came from the following cities: Port Talbot, Neath, Tonypandy, Mountain Ash and Bridgend.
| City | Problem Type | Report Time |
|---|---|---|
 Port Talbot |
Wi-fi | |
| Neath |
TV | |
| Port Talbot |
Internet | |
| Tonypandy |
Wi-fi | |
| Mountain Ash |
Wi-fi | |
| Bridgend |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Maesteg, Wales
Latest outage, problems and issue reports in Maesteg and nearby locations:
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Duncan Lewis
(@grumpyoldprof) reported
from
Skewen, Wales
Could someone @virginmedia please help. I cannot access my ntlworld emails. This happened a few weeks ago when I was shut out of my account at your end.
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𝗗𝗲𝘅 𝗙𝗶𝘁𝘇𝗴𝗲𝗿𝗮𝗹𝗱
(@Dex_Fitz) reported
from
Skewen, Wales
@virginmedia I’ve detailed that I have been lied to and expressed strong dissatisfaction with your customer service and your reply is to check if there are any issues in my area? Like I said, I’ll await a manager to call (if that actually happens) and add this to the complaint. Really poor.
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Rachel George
(@George2Rachel) reported
from
Neath, Wales
@virginmedia still trying to sort broadband.Was promised a booster, no show.Calling to report a fault.Disconnected calls Again. Taking up hours of my time. customer service appalling. raising own complaint with offcom as you couldn’t be bothered to give me results of last one
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Daniel Williams
(@BottleShopDan) reported
from
Maesteg, Wales
@WonderSpotCafe @vmbusiness We had exactly the same... forced into an upgrade..across our sites.. because they were no longer maintaining a package they were still selling.. We will be gone as soon as we can Also **** Branson
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Robbie Phillips
(@RobbieP99625428) reported
from
Aberavon, Wales
Virgin Media nightmare to get advice and problems sorted
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Stephen Squires
(@Welsh19) reported
from
Pontardawe, Wales
@SkyHelpTeam sort it out… it’s imperative now more than ever when we are working from home to have reliable internet!! There random outages are happening far too often and causing issue for my work and customers!! It’s just a shame I can’t get @virginmedia internet…
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𝗗𝗲𝘅 𝗙𝗶𝘁𝘇𝗴𝗲𝗿𝗮𝗹𝗱
(@Dex_Fitz) reported
from
Skewen, Wales
@virginmedia So you’re telling me that because 3 separate members of your staff have lied and not raised a complaint when I’ve asked, I now need to send you a letter? Are you joking? #VirginMedia
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Nett 🏴
(@NettThom) reported
from
Neath, Wales
Customer service is an alien concept to @virginmedia
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Duncan Lewis
(@grumpyoldprof) reported
from
Skewen, Wales
@virginmedia Can someone please help with an error code of 7400 with a TiVo box. I have been waiting on the phone for 30 minutes already. This is not a new installation but has just appeared. Help!
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𝗗𝗲𝘅 𝗙𝗶𝘁𝘇𝗴𝗲𝗿𝗮𝗹𝗱
(@Dex_Fitz) reported
from
Skewen, Wales
@virginmedia You’ve sent me a link to explain how I can raise an official complaint. One option is to give you a call? Something I have now tried on 3 separate occasions. Did you not read the thread? #Virginmedia
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Vanessa Walsh
(@NessafromNeath) reported
from
Neath, Wales
Disappointed to be leaving Virgin Media having been a loyal customer for many years. Poor customer service- they were more than happy to terminate our contract without caring to discuss options. Having waited an age to discuss options this was so disappointing! #virginmedia
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Rachel George
(@George2Rachel) reported
from
Neath, Wales
@virginmedia thank you for keeping me on hold for the last 35 minutes then disconnecting me. I really didn’t have anything better to do on a Friday evening. Useless customer service continues
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Michael owen Ⓜ
(@mikeyowen2) reported
from
Cwmafan, Wales
@virginmedia network is the worst WiFi I have ever witnessed in my life.
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Michael Jenkins
(@Michael73271023) reported
from
Dyffryn Clydach, Wales
@virginmedia sort your internet out as it's not working yet again
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M
(@FROMMARGAM) reported
from
Margam, Wales
Hi @virginmedia we pay for 100mb but are getting 3. Thanks a lot. Margam, Wales. Don't give me any of that survey crap or dumb links. You fix it. Thanks.
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Michael owen Ⓜ
(@mikeyowen2) reported
from
Cwmafan, Wales
@virginmedia next time my internet goes off when I'm 5 kills on warzone il be bringing verdansk to your ******* office. #**** #gulag #warzone
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Rachel George
(@George2Rachel) reported
from
Neath, Wales
@virginmedia After being on hold for over 50 minutes I had to end the call. I’m literally back to square one. That’s the problem.
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𝗗𝗲𝘅 𝗙𝗶𝘁𝘇𝗴𝗲𝗿𝗮𝗹𝗱
(@Dex_Fitz) reported
from
Skewen, Wales
@virginmedia No they have not. If they had done what they’ve advised they’d done, the complaint should be linked to my account? Surely?
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Christopher Guy
(@ChrisJG1988) reported
from
Tonypandy, Wales
@virginmedia I need some help with a question, I keep going to message online but it’s going round in circles
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Rachel George
(@George2Rachel) reported
from
Neath, Wales
@virginmedia Problems are still@ongoing. Still unable to contact via phone to order a new router.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Sarah Welham
(@SarahWelham1) reported
@virginmedia no internet DN16 when I do service check it says to book an engineer? It’s been fine all day? Is there an area issue?
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Gordon Hull
(@GordonRHull) reported
@virginmedia just run test on broadband in E18 and result that there is a problem with VM network affecting multiple customers. But service status states no known issues. Have your engineers picked this up ?
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Charlotte
(@charlottemary0) reported
@virginmedia ‘Utilisation issue in your area’ yet she couldn’t explain to me what that meant. Aside from the fact that our issue is an ongoing and therefore presumably separate issue. Appointment cancelled same day as booking. Confirmation text to book, no notice of cancellation. Shocking.
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Paula Scully
(@p_scully) reported
@virginmedia Your phone service said there was a problem in my area till 6.30....then I couldn't speak to anyone...and online all they offered was a technician....we don't need one because its a known problem.. I need proof for my boss!
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Void LDOE
(@VoidLdoe) reported
@virginmedia My landlord called, and a technician logged into the router and keeps insisting its fine, then he gives my landlord a number that someone from the house can call without needing his account details, guess what we need his account details. The problem is very obvious ...
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Em
(@emaarr) reported
@virginmedia rang this morning as haven’t had tv since yesterday evening. Told someone would call me back at 2:30pm. Nothing. I called at 3:30pm was told wait another 2 hours. Nothing. Time wasters. Still no working tv load of crap
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Sukhpal Deol
(@sukhpalde0l) reported
@virginmedia That shows no problems
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GJM
(@zombie_apoc1) reported
@virginmedia not a GR8 start. Had Hub 4 installed and only getting 600MBPS with cable and only 20 MBPS by WiFi in some areas. Called and asked for VM adapters and phone was put down on me 😪
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Jamie
(@ClementsJ) reported
@virginmedia Ok thanks, how do I go about claiming compensation for the month of unusable service?
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TJ
(@1000_tjc) reported
@virginmedia started this process at 15.04,passed around,I have just been asked to rate the service I’d received, without it being addressed or resolved, and then disconnected. It’s 17.30. Another two and a half hours totally wasted. Happy to send you screenshots of conversation.PLEASE HELP!