Virgin Media Outage Report in Margam, Neath Port Talbot, Wales
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Margam, Wales
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Margam and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 25: Problems at Virgin Media
Virgin Media is having issues since 09:00 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
-
Internet (56%)
-
Wi-fi (21%)
-
Total Blackout (10%)
-
TV (7%)
-
E-mail (3%)
-
Phone (2%)
Live Outage Map Near Margam, Neath Port Talbot, Wales
The most recent Virgin Media outage reports came from the following cities: Neath, Swansea, Treorchy and Port Talbot.
| City | Problem Type | Report Time |
|---|---|---|
 Neath |
Internet | |
| Swansea |
Total Blackout | |
| Neath |
Internet | |
| Swansea |
Internet | |
| Neath |
Internet | |
| Treorchy |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Margam, Wales
Latest outage, problems and issue reports in Margam and nearby locations:
-
S
(@SimonLew87) reported
from
Swansea, Wales
@virginmedia Hey I’ve done everything on your website and still the same issues.
-
Benjamin Woodcock
(@TheBenWoodcock) reported
from
Swansea, Wales
@virginmedia a lot of good your mobile service is when I cant call 111 from my phone
-
Chris Llewellyn
(@CLlewellyn19) reported
from
Swansea, Wales
@virginmedia Is there anyone working tonight? My box is not working and is stuck on the starting up page. Been like it for about 3 hours. Waited on the phone for an hour then got cut off, been waiting for another 2 hours 😡
-
S
(@SimonLew87) reported
from
Swansea, Wales
@virginmedia An engineer came out but still not working properly.
-
Jonathan🏴🏴
(@IROJDP) reported
from
Swansea, Wales
@virginmedia been on hold for over an hour and twenty mins with my 90yo dad to try to solve a C130 connection problem. And still no answer. Absolute shambles customer service
-
Rachel George
(@George2Rachel) reported
from
Neath, Wales
@virginmedia After being on hold for over 50 minutes I had to end the call. I’m literally back to square one. That’s the problem.
-
S
(@SimonLew87) reported
from
Swansea, Wales
@virginmedia why am I buying for you when your broadband service continues to disconnect?! #complaint 😡
-
Véronica
(@Veronica_Cino) reported
from
Swansea, Wales
@virginmedia ive been on hold for age (56 minutes now?!) no reply on social media or from the websitei am an essential worker and I need internet to work. Your customer service is the worst
-
Véronica
(@Veronica_Cino) reported
from
Swansea, Wales
@virginmedia You guys are the worst literally, your replies are so slow!
-
Chris Llewellyn
(@CLlewellyn19) reported
from
Swansea, Wales
@virginmedia Got through to someone this morning. A new box is needed and a technician booked for Tuesday. Any chance you can contact my mate @wrighty1313 he’s been having issues too 👍
-
S
(@SimonLew87) reported
from
Swansea, Wales
@virginmedia Yeah I’ve done that and same issues
-
Michael owen Ⓜ
(@mikeyowen2) reported
from
Cwmafan, Wales
@virginmedia network is the worst WiFi I have ever witnessed in my life.
-
Lucy Cohen
(@LucyMazuma) reported
from
Swansea, Wales
@virginmedia Are there problems in the Swansea area? Internet has been dropping out periodically for the last 2 days.
-
S
(@SimonLew87) reported
from
Swansea, Wales
@virginmedia Yes I have and it’s says there are no issues. It’s frustrating as I’m working from home and continues to drop or go off.
-
Benjamin Woodcock
(@TheBenWoodcock) reported
from
Swansea, Wales
@virginmedia im getting really annoyed with your mobile service as I cannot receive any automated text messages (which makes 2FA for some stuff impossible). This is an ongoing issue. Also unable to get through to 150
-
Rachel George
(@George2Rachel) reported
from
Neath, Wales
@virginmedia Problems are still@ongoing. Still unable to contact via phone to order a new router.
-
S
(@SimonLew87) reported
from
Swansea, Wales
@virginmedia Absolutely awful considering the service provided by your company is terrible, I’m still waiting for a response to my complaint!
-
S
(@SimonLew87) reported
from
Swansea, Wales
@virginmedia TBH I’ve restarted the WiFi as per your tips online but the performance is really poor.
-
𝗗𝗲𝘅 𝗙𝗶𝘁𝘇𝗴𝗲𝗿𝗮𝗹𝗱
(@Dex_Fitz) reported
from
Skewen, Wales
@virginmedia I’ve detailed that I have been lied to and expressed strong dissatisfaction with your customer service and your reply is to check if there are any issues in my area? Like I said, I’ll await a manager to call (if that actually happens) and add this to the complaint. Really poor.
-
Abbie Thompson
(@abbiet126) reported
from
Swansea, Wales
@virginmedia why is WiFi down for the fourth time this week whilst the app says service is fine? I know it’s not just my box.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
Michael Clark
(@michaelclark09) reported
from
Sale, England
@Shredda @virginmedia Oh damn, that's peak. Might just be a coincidence then 🤔
-
LissyRaine
(@LissyRaine) reported
@JimSterling @virginmedia Yeah absolutely do not go with virgin they dont get any better. They have gone down hill alot over the last few years. Just watch out they may say you have canceled and then come back for money months later ( we had this happen) so keep records/dates/ names of staff you spoke to.
-
Morrighan Liath
(@MorrighanThe) reported
@virginmedia I simply get hung up on when trying to cancel or your team says my password is ten characters long but it is nine characters long meaning I fail security. It's absolutely ridiculous. I have vacated the property I'm trying to cancel for over two months,
-
een yarra
(@eenyarra) reported
@virginmedia just signed up for broadband and all good but you seem to insist on overcharging me. Spend 4 hours on support chat sorting out but still billed. Any chance of getting my money back?
-
Tammy Kennedy
(@Tammy_kennedy25) reported
@virginmedia you really need to sort out ur customer service! I made a payment online today n yes I made a mistake and paid a little too much but the Extra money I paid is money so I can feed and keep my children warm but when speaking on the phone not one person could help
-
Morrighan Liath
(@MorrighanThe) reported
@JimSterling @virginmedia I've been trying to cancel my virgin for weeks when I do get through to cancel I get hung up on or the how long my security password is lied about so I fail security. I've givenp a d am just going to cancel my direct debit via my bank
-
(insert funny name here)
(@evilgeniusuk) reported
@JimSterling @virginmedia if you need the connection for business (which obviously you do), I wouldnt touch Virgin Media with someone elses barge poll never mind my own. They are absolutely dreadful and they dont care. Their routers are shite, their tv boxes somehow worse.
-
Robin will defeat 2022
(@BiFiRobin) reported
@JimSterling @virginmedia Oof yeah, virgin are absolute ****. We cancelled and went elsewhere after multiple failed repairs on our Internet cutting out constantly 🙃
-
Jamie Gillespie
(@JayDGee) reported
@JimSterling @virginmedia I used to work in one of their call centres (Don't recommend it). Then at least they fostered a culture of getting through calls quickly at any cost. People would regularly drop or transfer calls as soon as they got near the 5 minute mark to keep their call average down.
-
James Farmer
(@JamesJFarmer) reported
@JimSterling @virginmedia If they need to have a dedicated department for people who cancel before their service before it's even installed, that says something.