Virgin Media Outage Report in Margam, Neath Port Talbot, Wales
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Margam, Wales
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Margam and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (15%)
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Total Blackout (11%)
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TV (8%)
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E-mail (6%)
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Phone (3%)
Live Outage Map Near Margam, Neath Port Talbot, Wales
The most recent Virgin Media outage reports came from the following cities: Port Talbot, Swansea, Bridgend, Neath and Maesteg.
| City | Problem Type | Report Time |
|---|---|---|
 Port Talbot |
Total Blackout | |
| Port Talbot |
Total Blackout | |
| Port Talbot |
Wi-fi | |
| Port Talbot |
Internet | |
| Port Talbot |
Internet | |
| Swansea |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Margam, Wales
Latest outage, problems and issue reports in Margam and nearby locations:
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pola
(@bitterpola) reported
from
Swansea, Wales
@virginmedia It is sorted out now but you guys really have to sort out your login and register postal online, it has been down for months.
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Wayne Birch
(@WayneBirch11) reported
from
Swansea, Wales
@virginmedia just awful customer service just had a agent laugh at me down the phone it’s now 14 days with a damaged phone
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Kevin Child
(@KevDocChild) reported
from
Swansea, Wales
@virginmedia please sort yourselves out, we’ve been without TV all day, WiFi on and off all day. I pay you handsomely for a service that you rarely deliver to expectations #poorservicestanards #awfulcustomerservice #timetoconsideranewprovider
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carly marie lloyd
(@missscarlymarie) reported
from
Neath, Wales
6th phone call to @virginmedia absolutely useless getting things done! Being kept on the phone for up to 45mins for them to tell me everytime it's sorted! And never is! Be more than happy to disconnect after this 😠
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Swansea Sixth form College
(@Sixth_Form_Coll) reported
from
Swansea, Wales
@virginmedia so disappointed with your service. It’s been 9 months since we changed our package and still @virginmedia cannot get a simple Direct debit form processed correctly.
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chris
(@chris061183) reported
from
Skewen, Wales
@mb1984 @virginmedia mine is exactly the same keeps going off . it's a load of crap sent me new box and no change. 🤬
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Daniel Williams
(@BottleShopDan) reported
from
Maesteg, Wales
@vmbusinesshelp @vmbusiness @GrumbleGutsUK Ours still doesn't work... 3 weeks
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Hywel
(@Hywel79) reported
from
Swansea, Wales
You'd think when @virginmedia sent out a new router it'd be one that works better than the old one, apparently not though, this ones shite as well. 3 days in a row, three seemingly random bouts of just not working
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Graham Crowley
(@crowley180) reported
from
Pyle, Wales
@Cdmconsultltd @virginmedia They all boast great customer service but it’s shocking the way they treat you
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chris
(@chris061183) reported
from
Skewen, Wales
@mb1984 @virginmedia glad it's not only me with this issue mate 😂. very poor
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Val
(@Botleylady) reported
from
Swansea, Wales
@virginmedia I’m totally disgusted with your call centre service I’ve just had a call from them & the person in question conveniently cut me off whilst in process of speaking to him. This has happened before & a complaint ignored. Value your customers you don’t know the meaning
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Angharad Stenner
(@SproutStenner) reported
from
Cefn Cribwr, Wales
@SkyUK have to be the worst broadband provider in existence. Can not wait for @virginmedia to get up to the crib and have a decent broadband provider #skyout #virginin
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Daniel Williams
(@BottleShopDan) reported
from
Maesteg, Wales
@vmbusiness It's been 11 days without service... and no call backs... I'd just really like to leave
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Sophie 🇬🇧🏴🏴
(@Leelamou) reported
from
Swansea, Wales
@virginmedia It was definitely intentional! Anyway... an hour later I finally managed to cancel. Won’t ever be using you again. See ya 👋🏼
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Katy Gibson
(@KatyGibsonWales) reported
from
Maesteg, Wales
@Virgin @virginmedia can you please sort the signal out very frustrating having no service all morning 😕
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Kevin Child
(@KevDocChild) reported
from
Swansea, Wales
@virginmedia There are plenty of issues in Swansea with your service it seems.
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Val
(@Botleylady) reported
from
Swansea, Wales
Reading @StrictlyDavina comments regarding lack of customer service with @VirginMedia I wholeheartedly agree ; it leaves a lot to be desired . @virginmedia need to apply the service the customers are paying for instead of continually increasing their prices .
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Val
(@Botleylady) reported
from
Swansea, Wales
@virginmedia Reading @StrictlyDavina comments regarding lack of customer service with @VirginMedia I wholeheartedly agree ; it leaves a lot to be desired . @virginmedia need to apply the service the customers are paying for instead of continually increasing their prices .
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Brian Parsons
(@parsons_brian) reported
from
Port Talbot, Wales
@virginmedia Thanks for the reply, the room where my hub is has great WiFi, my study has my laptop and printer, however WiFi is poor. I’d like to put some kinda booster in there, I did a test and looked into ordering one from you but was dismayed to being told it will cost £3 per mth plus del
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Daniel Williams
(@BottleShopDan) reported
from
Maesteg, Wales
@vmbusinesshelp @luhbreton @vmbusiness We are on 18 days of no internet or service.. so I feel you
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Carolyn Le Tang
(@itskingcaro) reported
@virginmedia I didn't get any response on the phone as your IVR 'checked' my Hub and found no issues. I used web chat and the person sent out a technician who came on two consecutive days, eventually replacing the Hub altogether. Your help system was really not helpful or intuitive, tbh.
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Steve Fair
(@HornchurchSteve) reported
@virginmedia Lol. Neat trick. Just tried to cancel on the website and it logs me out each time I click on it. No, I won't do a webchat, no, I won't call the number for all the reasons in the thread above that you prob can't see. Just creating a paper trail.
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Kimberley
(@kimberley088) reported
@virginmedia Virgin is honestly the worst company to go with…. Honestly don’t waste your money the commutation and help from virgin is non existent.. there only after taking there direct debits and not helping customers
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Tat71
(@tatters71) reported
@virginmedia I appreciate the immediate reply. Have done all of this but the response is vague. It just says problem in the area etc. this is now a daily occursnce. If we were late for a monthly payment virgin would be in to us in a heartbeat and want the issue resolving immediately.
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MrSensible
(@senisible1) reported
@virginmedia why are you so god damn awful all the time! What’s wrong with your bloody internet system??????? All the FN time
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ChildrensBookSequels - Sarah Corcoran
(@ChiBkSequels) reported
Still no internet at home. Now day 8 engineer coming Thursday. It wouldn't be so bad if they acknowledged that there is a fault at our postcode. Our neighbour has no service. But they won't! #BetterConnected means better communication with your existing customers @virginmedia
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Victoria Christmas
(@torixmas) reported
@virginmedia grandmother has no phone and so no access to support line if she falls. Over 24 hours now and we have been unable speak to someone. Not a bot, not an online message. How can we speak to a human please? Very distressed here. TIA
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Ollie Howe
(@olliehowe) reported
@andrewdove4 @virginmedia Best of luck getting any resolution Andrew, I joined last October and my broadband/wifi is utterly pathetic, can’t get Wi-Fi while sitting in the same room as the router and forget about coverage throughout the house. ‘Have you tried a hard reboot of your hub’ is all you’ll get.
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Tat71
(@tatters71) reported
@virginmedia Broadband and TV not working yet again in KT4 area. Telephone 150 to report has connection issues. Yet again abject failure from a company that charges a fortune but delivers nothing
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Madax
(@nokidizzle) reported
@virginmedia No there weren’t, in all honesty we had had issues from the beginning it’ just got incredibly exhausting trying to Beth through the phones over time. Yesterday was unbearable