Virgin Media Outage Report in Margam, Neath Port Talbot, Wales
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Margam, Wales
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Margam and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
February 12: Problems at Virgin Media
Virgin Media is having issues since 01:40 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (20%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Margam, Neath Port Talbot, Wales
The most recent Virgin Media outage reports came from the following cities: Port Talbot, Swansea and Neath.
| City | Problem Type | Report Time |
|---|---|---|
 Port Talbot |
Phone | |
| Swansea |
TV | |
| Swansea |
Internet | |
| Neath |
Internet | |
| Swansea |
Internet | |
| Swansea |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Margam, Wales
Latest outage, problems and issue reports in Margam and nearby locations:
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Véronica
(@Veronica_Cino) reported
from
Swansea, Wales
@virginmedia You guys are the worst literally, your replies are so slow!
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Sebbong 🏴
(@DSebburn) reported
from
Bridgend, Wales
@SweatDoggGaming @virginmedia Never had any issue with BT Been with them 15 years
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Alice Spils
(@spilzzz) reported
from
Swansea, Wales
@virginmedia why does my WiFi only work in the room my broadband box is in when I live in a tiny 2 bed terrace house :( sooooo annoying. Pls help.
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🏴Shane🏴
(@Shane_Rees) reported
from
Swansea, Wales
@virginmedia I have and have been advised to reboot the router after 14:00. If I have any issues I will be back in touch.
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Daniel Williams
(@BottleShopDan) reported
from
Maesteg, Wales
@WonderSpotCafe @vmbusiness We had exactly the same... forced into an upgrade..across our sites.. because they were no longer maintaining a package they were still selling.. We will be gone as soon as we can Also **** Branson
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🏴Shane🏴
(@Shane_Rees) reported
from
Swansea, Wales
@virginmedia took out new contract. Been waiting 2 days for the service to be activated and have been promised 2 call backs to help resolve the issue which has I have not had. Very poor service indeed.
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jamesleonard
(@jamesleonard40) reported
from
Swansea, Wales
@virginmedia ffs sake why has our bill gone up too £76 a month just because football back on not happy #lookingtoochange Anyone recommend another service cheaper @SkySports @TalkTalk my dad only wants football nothing else #football #sports
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M
(@FROMMARGAM) reported
from
Margam, Wales
Hi @virginmedia we pay for 100mb but are getting 3. Thanks a lot. Margam, Wales. Don't give me any of that survey crap or dumb links. You fix it. Thanks.
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Lucy Cohen
(@LucyMazuma) reported
from
Swansea, Wales
@virginmedia Yes so far. But apparently it's a temporary fix and they'll have to return again.
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Gareth Slee
(@garethslee) reported
from
Port Talbot, Wales
@virginmedia My internet has been up and down for the last few days. This morning it completely failed. Rebooted hub a few times but still no go SA13 area.
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Vanessa Walsh
(@NessafromNeath) reported
from
Neath, Wales
Disappointed to be leaving Virgin Media having been a loyal customer for many years. Poor customer service- they were more than happy to terminate our contract without caring to discuss options. Having waited an age to discuss options this was so disappointing! #virginmedia
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Véronica
(@Veronica_Cino) reported
from
Swansea, Wales
@virginmedia how i understand whats going on with my broadband? I dont have the contract with me (the Landlord got it), my internet is down and i need to work from home. Can you guys help me?
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Duncan Lewis
(@grumpyoldprof) reported
from
Skewen, Wales
@virginmedia Can someone please help with an error code of 7400 with a TiVo box. I have been waiting on the phone for 30 minutes already. This is not a new installation but has just appeared. Help!
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Alice Spils
(@spilzzz) reported
from
Swansea, Wales
@virginmedia It’s a long standing issue which seems to be getting worse. The signal strength is just so so poor. I can’t use the WiFi upstairs most of the time 🙄
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Véronica
(@Veronica_Cino) reported
from
Swansea, Wales
@virginmedia ive been on hold for age (56 minutes now?!) no reply on social media or from the websitei am an essential worker and I need internet to work. Your customer service is the worst
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Michael Jenkins
(@Michael73271023) reported
from
Dyffryn Clydach, Wales
@virginmedia sort your internet out as it's not working yet again
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Stuart Davis
(@stuartdavis21) reported
from
Swansea, Wales
Virgin shitty media down yet again #VirginMediadown #virginmedia
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Val
(@Botleylady) reported
from
Swansea, Wales
Still holding on the phone to @virginmedia after 1hr. 31mins 43secs. Absolutely disgusting service.
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👹JGall👹
(@_JGall) reported
from
Swansea, Wales
@MrsSusanAlder @virginmedia They're a nightmare but won't do anything to fix it now during the pandemic, but expect full payment it's a joke x
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Kamil Yılmaz
(@YilmazKml) reported
from
Swansea, Wales
@virginmedia what is difficult about transferring my Internet to my new address? I have spoken to your agents umpteenth times, received confirmation that my request has been received, but still no internet service after nearly two weeks...this is really annoying.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Jason Woods
(@jason84woods) reported
@virginmedia I’m having problems loading the page
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Jeroen Vannevel
(@VannevelJeroen) reported
@virginmedia That tells me there's a problem but without any indication of when this is expected to be resolved. Is there anything you can tell me around that so I can make arrangements?
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Drew
(@DrewGoodsell) reported
@virginmedia Ultimate oomph customer, but speeds for the last few days have been anywhere between 0.1mbps and 100mbps. Not good enough when it should be 500mbps+. Resetting the router works for all of about 5 minutes. Can you help please?
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Artie Dalzell
(@artie_dalzell) reported
@virginmedia The page says there are no known broadband issues in my area. It also says no diagnostic tests can be carried out on my "Shiny new hub". I have broadband this morning. Between 6pm and midnight it cut out over 20 times. That isn't normal service. Will you ever help us?
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Artie Dalzell
(@artie_dalzell) reported
@SGHarber46 @virginmedia As a fellow customer of such a shoddy service, I'm truly sorry for your plight, and hope you can get your despicable situation rectified swiftly. A poor product is one thing, but disgraceful customer service is disgusting. They treat us like imbeciles.
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James Nalton
(@JDNalton) reported
@Chris78Williams I put BBC1 on (on Virgin Media) and it was SD by default. Looks worse than the old analogue signal.
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@sourcingstewart
(@SGHarber46) reported
@artie_dalzell @virginmedia We have only been a customer a short while after being hassled to go with them calls constantly from virgin offering better service and price, so we gave in, regretting it now
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@sourcingstewart
(@SGHarber46) reported
@artie_dalzell @virginmedia I understand and especially in these terrible times it’s so whiny we all need , I’m fed up already and having to shield so can’t leave the house and tv and internet don’t work at all , sent emails to ceo I think next steps are TV and ombudsman
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Katherine Roe
(@_KatieRoe_) reported
@virginmedia our wifi keeps dropping out - happening for 2 months. Been talking to support for weeks. Replacement hub didnt fix it, we've had two engineer visits and still broken. We need this fixed as frankly it's unacceptable service. What can you do?
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Moss
(@MossAbhram) reported
@virginmedia Absolutely disgusting behaviour from a member of staff usman who just answered my call after waiting 58 minutes to be connected. Explained my issue and then he ****** off and thr line us gone silent. I am absolutely fuming right now. I need a urgent call back immediately.