Virgin Media Outage Report in Pyle, Bridgend county borough, Wales
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Pyle, Wales
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Pyle and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (44%)
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TV (24%)
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Wi-fi (13%)
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Total Blackout (12%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Pyle, Bridgend county borough, Wales
The most recent Virgin Media outage reports came from the following cities: Swansea, Neath, Tonypandy, Maesteg, Port Talbot and Bridgend.
| City | Problem Type | Report Time |
|---|---|---|
 Swansea |
TV | |
| Neath |
Wi-fi | |
| Tonypandy |
Internet | |
| Neath |
||
| Tonypandy |
Internet | |
| Tonypandy |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Pyle, Wales
Latest outage, problems and issue reports in Pyle and nearby locations:
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Phil Cowley #YJB4LIFE
(@philcowley2) reported
from
Swansea, Wales
@virginmedia PS I know the link is at the bottom when you scroll down, it's just it would be easier if it was at the top
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Duncan Lewis
(@grumpyoldprof) reported
from
Skewen, Wales
Could someone @virginmedia please help. I cannot access my ntlworld emails. This happened a few weeks ago when I was shut out of my account at your end.
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Elliot Griffiths
(@ELGriff28) reported
from
Swansea, Wales
@virginmedia No explanation was given as i mentioned. My problem still isnt solved and im sick and tired of dealing with incompetent agents. Dont worry about the complaint ill raise my concerns with @Ofcom
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Rachel George
(@George2Rachel) reported
from
Neath, Wales
@virginmedia still trying to sort broadband.Was promised a booster, no show.Calling to report a fault.Disconnected calls Again. Taking up hours of my time. customer service appalling. raising own complaint with offcom as you couldn’t be bothered to give me results of last one
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Michael
(@MikeARose98) reported
from
Cwmafan, Wales
@virginmedia why are your customer advisors refusing to let people leave? I keep getting hung up on within a few minutes after they've transferred me between each other a few times. This service is shockingly bad 😡
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🧑💻 Michał in CS
(@michalincs) reported
from
Swansea, Wales
I cancelled @virginmedia broadband as the price kept increasing, the service wasn't. They offered 75% more speed for 40% less as I was such a "loyal customers for years". Effectively, they admitted they were overcharging me for years hoping that will make me stay! No thank you.
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MrandMrs50Plus
(@MrandMrs50Plus) reported
from
Port Talbot, Wales
@virginmedia So you can't supply daughter's new house with broadband and so insist on a termination fee?!? They don't want to terminate. You're the ones who can't honour the contract! Can you please help here?
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Duncan Lewis
(@grumpyoldprof) reported
from
Skewen, Wales
Hello @virginmedia. My ntl email is down for third time in as many months and am unable to connect to the server. How long before it is back please?
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Darren Hughes
(@DarrenH99174695) reported
from
Swansea, Wales
@virginmedia Wife had spent over four hours on the phone to various operatives over two days, no help whatsoever.
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Geraint Reynolds
(@Gezz99) reported
from
Aberavon, Wales
@virginmedia please update your Virgin Mobile automated message which says lines are open until 22:00. I called at 21:05 and connected to a lost & stolen line who couldn't help and also said they couldn't feed back to anyone that the automated message is wrong 🤦
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Duncan Lewis
(@grumpyoldprof) reported
from
Skewen, Wales
Hello @virginmedia. I cannot sign in to my ntlworld email - it says my password is not recognised. Is the server down please as my password has not changed. This has happened at least 6 times in the last 12 months.
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Elliot Griffiths
(@ELGriff28) reported
from
Swansea, Wales
@virginmedia Yes, there is. I have outages every week and im trying to work from home. Everytime i call i get the same answer (theres nothing we can do) I asked to raise a complaint and i was told that agents arent allowed? Appalling service!!!!😡
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Elliot Griffiths
(@ELGriff28) reported
from
Swansea, Wales
@virginmedia by far the most awful company there is for customer service and Broadband!! Would not recommend anyone to join this company they dont want to help atall 😡
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Haylz 🦢🏴
(@HayleyJones1987) reported
from
Swansea, Wales
@virginmedia Hi, who can help in setting up a new landline phone? I’ve followed the instructions it came with but it doesn’t make calls or receive etc. thanks.
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Ade Wagstaff Physio MACP 🏴
(@adewagstaff) reported
from
Swansea, Wales
@virginmedia @vmbusinesshelp I have. They were not great. I did explain that the voice options stated there was an issue. However, your email said it would have been sorted last week. You breached the 6 hour window and the 5 people I spoke to in Timbuktu didn't understand me all that well 🤦#poorservice
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NATALIE BALL 🛡️
(@Natalieball1984) reported
from
Skewen, Wales
@virginmedia I never received a final bill on paper, only paperless but because it's been so long now, none of that information is on my account anymore when I log in! I've looked now & it's giving me no info. Can u please DM me so I can send my customer number & u can looking into this plz!
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GAYNOR JOHNSON
(@JOHNSONGAYNOR) reported
from
Skewen, Wales
@virginmedia Had trouble with TV since this morning. Now have just BBC and ITV. Tried phoning but had short message saying they are busy and phone later! Phoned later…same message! What’s going on!?
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NATALIE BALL 🛡️
(@Natalieball1984) reported
from
Skewen, Wales
@virginmedia I received it back in May/June time, I already logged a complaint with the person who promised me they had sort it because of your absolutely abysmal customer service and still nearly another month later, moving into October I still have not received my refund! Coming into 6 mths
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Kevin Child
(@KevDocChild) reported
from
Swansea, Wales
@virginmedia you really are impossible!20+ years as a customer, you invite me to get in touch to discuss my end of contract choices, then provide the lamest excuses when I try but fail! Mmm #timeforachangeofprovider
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Ade Wagstaff Physio MACP 🏴
(@adewagstaff) reported
from
Swansea, Wales
@virginmedia business- 30 mins outage on Friday and its still off. Take it you are giving me a free couple of months for the poor service? Thanks, very kind.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Paul Holstead
(@PaulHolstead) reported
@virginmedia I asked to speak to a manger. I was told a manager wasn’t available but one would call me back within 2 hours. That was 27 days ago. I just want what I’m paying for. It’s cost us a fortune in phone data over the last 7 months due to periods without signal. End of rant.
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Sophie C
(@running_sophie) reported
@virginmedia how do I get in touch via chat please? Every time I get that as an option on the website, it asks me to sign in, even though I am signed in! Really frustrating
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Dan Morison
(@DarkMechanic) reported
@virginmedia are your phone lines down? was waiting for an hour, finally got through, then the line cut out, haven't been able to connect again since
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thaaaruuuuuu
(@taradhand) reported
as if i’m using personal hotspot on my mac in my own house😔 virgin media boo why u so **** 😔
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Paul Holstead
(@PaulHolstead) reported
@virginmedia I then spoke the CS again on 13th to let them know nothing had changed. I then spoke with the tech team on 24th Nov who said they were aware on the issue as it was a technical fault on our street. I was told engineers were due out within a couple of days to fix it.
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Paul Holstead
(@PaulHolstead) reported
@virginmedia That we couldn’t go on like this. The signal jumps in and out at least 30 times a day. I originally spoke to customer service on 4th Nov and stated I wanted to end my contract. I was told that I had to give 30 days for you to fix it and if you couldn’t then I could leave.
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Lacy Owen
(@LacyOwe48635445) reported
@virginmedia had no Internet Friday was on and off all weekend and had zero service today no WiFi or TV need to do online learning with my son when will this be back on
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Frankie
(@frankiemostyn) reported
I’ve phoned @virginmedia 5 times with an issue about my bill to be told each time that it will be fixed. 3 months later it’s still not resolved
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James Stenton.
(@Stento1867) reported
@virginmedia Again the forums are no help whatsoever!!! And again I've tried that before no one gets back to you I don't want a forum I want someone to talk to
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Eleanor #NotMyPM
(@albaugh_er) reported
@virginmedia Other gems “We can’t see what was done at WE” Didn’t tell us and you have turned of log to all but critical events. We have zero trust in your ability to understand the issue or to fix it.