Virgin Media Outage Report in Swansea, Wales
No problems detected
If you are having issues, please submit a report below.
The latest reports from users having issues in Swansea come from postal codes SA1.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Swansea, Wales
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Swansea and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
-
Internet (57%)
-
Wi-fi (15%)
-
Total Blackout (14%)
-
TV (8%)
-
E-mail (4%)
-
Phone (2%)
Live Outage Map Near Swansea, Wales
The most recent Virgin Media outage reports came from the following cities: Swansea, Neath, Port Talbot, Llanelli and Ammanford.
| City | Problem Type | Report Time |
|---|---|---|
 Swansea |
Internet | |
| Swansea |
Wi-fi | |
| Swansea |
Wi-fi | |
| Swansea |
Phone | |
| Neath |
TV | |
| Swansea |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Swansea, Wales
Latest outage, problems and issue reports in Swansea and nearby locations:
-
S
(@SimonLew87) reported
from
Swansea, Wales
@virginmedia TBH I’ve restarted the WiFi as per your tips online but the performance is really poor.
-
Lucy Cohen
(@LucyMazuma) reported
from
Swansea, Wales
@virginmedia Are there problems in the Swansea area? Internet has been dropping out periodically for the last 2 days.
-
Véronica
(@Veronica_Cino) reported
from
Swansea, Wales
@virginmedia You guys are the worst literally, your replies are so slow!
-
Michael owen Ⓜ
(@mikeyowen2) reported
from
Cwmafan, Wales
@virginmedia network is the worst WiFi I have ever witnessed in my life.
-
Duncan Lewis
(@grumpyoldprof) reported
from
Skewen, Wales
@virginmedia Can someone please help with an error code of 7400 with a TiVo box. I have been waiting on the phone for 30 minutes already. This is not a new installation but has just appeared. Help!
-
Kamil Yılmaz
(@YilmazKml) reported
from
Swansea, Wales
@virginmedia what is difficult about transferring my Internet to my new address? I have spoken to your agents umpteenth times, received confirmation that my request has been received, but still no internet service after nearly two weeks...this is really annoying.
-
Mark Davis
(@MarkDav96152735) reported
from
Gorseinon, Wales
When you work from home you rely on the internet coverage from your supplier. Mine has gone down this morning with expected fix at 3pm. No prior warning from @virginmedia SHITE!!!!!
-
M
(@FROMMARGAM) reported
from
Margam, Wales
Hi @virginmedia we pay for 100mb but are getting 3. Thanks a lot. Margam, Wales. Don't give me any of that survey crap or dumb links. You fix it. Thanks.
-
jamesleonard
(@jamesleonard40) reported
from
Swansea, Wales
@virginmedia ffs sake why has our bill gone up too £76 a month just because football back on not happy #lookingtoochange Anyone recommend another service cheaper @SkySports @TalkTalk my dad only wants football nothing else #football #sports
-
Val
(@Botleylady) reported
from
Swansea, Wales
Still holding on the phone to @virginmedia after 1hr. 31mins 43secs. Absolutely disgusting service.
-
G
(@therealGDJ) reported
from
Pontarddulais, Wales
@virginmedia abysmal service. I’ve spent almost 2 weeks trying to get through to speak to someone about the price increase you’re looking to force on me, despite that I’m meant to benefit from #MatesRates for life. Please pick up the phone!!!
-
Jonathan🏴🏴
(@IROJDP) reported
from
Swansea, Wales
@virginmedia been on hold for over an hour and twenty mins with my 90yo dad to try to solve a C130 connection problem. And still no answer. Absolute shambles customer service
-
G
(@therealGDJ) reported
from
Pontarddulais, Wales
@philhovestadt @virginmedia That is only half of the issue...
-
Chris Llewellyn
(@CLlewellyn19) reported
from
Swansea, Wales
@virginmedia Got through to someone this morning. A new box is needed and a technician booked for Tuesday. Any chance you can contact my mate @wrighty1313 he’s been having issues too 👍
-
G
(@therealGDJ) reported
from
Pontarddulais, Wales
@virginmedia do you actually offer any kind of service??
-
🏴Shane🏴
(@Shane_Rees) reported
from
Swansea, Wales
@virginmedia I have and have been advised to reboot the router after 14:00. If I have any issues I will be back in touch.
-
Abbie Thompson
(@abbiet126) reported
from
Swansea, Wales
@virginmedia why is WiFi down for the fourth time this week whilst the app says service is fine? I know it’s not just my box.
-
Véronica
(@Veronica_Cino) reported
from
Swansea, Wales
@virginmedia how i understand whats going on with my broadband? I dont have the contract with me (the Landlord got it), my internet is down and i need to work from home. Can you guys help me?
-
Chris Llewellyn
(@CLlewellyn19) reported
from
Swansea, Wales
@virginmedia Is there anyone working tonight? My box is not working and is stuck on the starting up page. Been like it for about 3 hours. Waited on the phone for an hour then got cut off, been waiting for another 2 hours 😡
-
Véronica
(@Veronica_Cino) reported
from
Swansea, Wales
@virginmedia ive been on hold for age (56 minutes now?!) no reply on social media or from the websitei am an essential worker and I need internet to work. Your customer service is the worst
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
Ashok Patel
(@AshokWhybother) reported
@virginmedia Went to service checker option on your website, typed in my postcode and it said I'd got an issue with my tv
-
ᗩSᕼ
(@Ash_470) reported
@SallyAnMatthews I keep seeing everyone having issues with @virginmedia lately. Hope you get the problem sorted. what is up with it?
-
colin
(@colingillespie5) reported
@SallyAnMatthews @virginmedia Don't hold your breath Sally they only want your money terrible supplier
-
Daniel Toma
(@DanToma85) reported
@mrmujac @virginmedia Pal honestly. Virgin media customer support is traumatising.
-
Georgina Bartl
(@georginabartl) reported
@virginmedia No it was not interrupted, a member of your customer service team actively hung up on me. Can you see why I don’t want to waste another hour of my time, to be told they don’t know why you cancelled my contract and the deal is no longer available
-
Tony Grainger
(@tony5162) reported
@virginmedia When u offer a newbie same package for £20, then offer a loyal customer of 25years same deal at £31 THAT IS NOT GREAT VALUE.
-
mark
(@markturner2012) reported
@virginmedia hi need help with your v6 box why are your standard channels so crap to watch .I went and got new hdmi lead and still the same is their something I can do to get a good picture. If not can I have a new box to see if it’s the box on way out.
-
chris cresswell
(@chriscresswell) reported
@virginmedia apparently but then it was agreed the last time so who knows? this time I have at least had an email which is a step forward! so what's your suggestion for a resolution for this poor customer
-
Polly James
(@Mid_WifeCrisis) reported
@virginmedia Hi again, I wasn’t being sarcastic with last reply, husband just wants clarity as to whether a further live chat is likely to help. Please advise before 2:30.
-
Georgina Bartl
(@georginabartl) reported
@virginmedia Maybe one of your operatives could take the initiative and call me to resolve an issue that Virgin has caused?