Virgin Media

Virgin Media Outage Report in Swansea, Wales

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The latest reports from users having issues in Swansea come from postal codes SA1 and SA11.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Swansea, Wales

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Swansea and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Swansea, Wales 05/28/2025 02:10

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (55%)

    Internet (55%)

  2. Wi-fi (17%)

    Wi-fi (17%)

  3. Total Blackout (13%)

    Total Blackout (13%)

  4. TV (8%)

    TV (8%)

  5. E-mail (6%)

    E-mail (6%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Swansea, Wales

The most recent Virgin Media outage reports came from the following cities: Neath, Swansea, Port Talbot and Llanelli.

Loading map, please wait...
City Problem Type Report Time
United KingdomNeath Internet
United KingdomSwansea Internet
United KingdomSwansea Internet
United KingdomSwansea Internet
United KingdomNeath Internet
United KingdomPort Talbot Total Blackout

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Swansea, Wales

Latest outage, problems and issue reports in Swansea and nearby locations:

  • si_rees Simon Rees (@si_rees) reported from Margam, Wales

    @virginmedia My wife rang (as account in her name) eventually got through, and an engineer is expected in next few hours as I connection at all now!!Poor/no mobile signal at home as booster box is connected to your router, so even more inconvenience right now.

  • JonoTobin Jonathan Tobin (@JonoTobin) reported from Aberavon, Wales

    @virginmedia Could you tell me what department I need to speak to about set up issues after a house move, and what time they close please

  • Jackson_SCFC Jackson (@Jackson_SCFC) reported from Swansea, Wales

    @virginmedia I just googled it and my issue is with my pc hooked to my router with an Ethernet cable, the WiFi is fine

  • Jackson_SCFC Jackson (@Jackson_SCFC) reported from Swansea, Wales

    @virginmedia 200 down from what I can remember, I'm at work right now so I can't check but the speed isn't the issue. Also, I said "should" because based on his test, it's an above average connection, but in practice, it's wildly inconsistent in terms of ping, packet loss/timing.

  • BenSwansea Ben Lewis-Bloor (@BenSwansea) reported from Swansea, Wales

    @virginmedia my internet just suddenly went down 10mins ago. I was using it. Your test says it cant see the equipment SA1 2PQ

  • Jackson_SCFC Jackson (@Jackson_SCFC) reported from Swansea, Wales

    @virginmedia I have had: -An upgrade -An engineer come and change the box outside my house -A brand new hub -New power line adapters -My connection tested on your end numerous times And yet the connection, 99 times out of 100, feels like total shit whenever I use anything intensive.

  • chris061183 chris (@chris061183) reported from Skewen, Wales

    @mb1984 @virginmedia mine is exactly the same keeps going off . it's a load of crap sent me new box and no change. 🤬

  • belock14 Beccy Blackmore (@belock14) reported from Aberavon, Wales

    @virginmedia I’m having problems getting through to your customer services, I’ve been trying since yesterday morning. This is unacceptable. Please can you send me a link for a web chat.

  • _katyjames kat 🍊 (@_katyjames) reported from Swansea, Wales

    @virginmedia pls fix my wifi

  • hedges1975 Richard Hedges (@hedges1975) reported from Gorseinon, Wales

    @virginmedia would it be too much trouble for someone to fix my landline issue, I can't receive incoming calls, yet your call centre agents tell me there going to ring me back on my home line and then cut me off!!! Can't ring me back if I can't receive incoming calls!!!!!

  • _katyjames kat 🍊 (@_katyjames) reported from Swansea, Wales

    @virginmedia We had a box fitted yesterday and the signal just isn’t working, it drops ever other minute or so and we can only get service in the room where the box is

  • JonJamesPhoto81 JonJamesPhotography (@JonJamesPhoto81) reported from Port Talbot, Wales

    @virginmedia @johnmclaren1972 All I’m seeing are apologies but still no resolution to fixing issues, providing a decent service or looking after existing customers. I’ll be changing to sky next month.

  • Sixth_Form_Coll Swansea Sixth form College (@Sixth_Form_Coll) reported from Swansea, Wales

    @virginmedia so disappointed with your service. It’s been 9 months since we changed our package and still @virginmedia cannot get a simple Direct debit form processed correctly.

  • JonoTobin Jonathan Tobin (@JonoTobin) reported from Aberavon, Wales

    Spend hours waiting for someone to answer @virginmedia then they just tell me ‘wait till tomorrow and it will work’. And it never does, cancellation never sounded so appealing

  • Jackson_SCFC Jackson (@Jackson_SCFC) reported from Swansea, Wales

    @virginmedia No, I've gone down this route before, just look in to your routing servers and or the bandwidth limit. Any time I do anything remotely intensive all packets start getting dropped. I'm on my knees.

  • si_rees Simon Rees (@si_rees) reported from Margam, Wales

    @virginmedia hi my speed has died to a crawl this morning in the SA13 2 area of Port Talbot. Have reset the Super Hub etc. Help needed please.

  • Jackson_SCFC Jackson (@Jackson_SCFC) reported from Swansea, Wales

    @virginmedia Again, I appreciate what you're saying, but similarly I've had an engineer to my house and he said that within the parameters of his test, that my connection should be better than average. This is an issue with how my connection is being routed.

  • JonoTobin Jonathan Tobin (@JonoTobin) reported from Port Talbot, Wales

    @virginmedia I was advised that I need to speak to a different department, by what feels like every department in Virgin Media! Whoever dealt with the house to house transfer has made an error.. and has somehow cancelled my service. But no department is taking responsibility to fix

  • JonoTobin Jonathan Tobin (@JonoTobin) reported from Aberavon, Wales

    @virginmedia I was transferred numerous times. Then finally told that the person who set up the house transfer, has messed it up and somehow cancelled my access. With no solution on how to fix it

  • chris061183 chris (@chris061183) reported from Skewen, Wales

    @mb1984 @virginmedia glad it's not only me with this issue mate 😂. very poor

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • ShaunAdam79 SA79 (@ShaunAdam79) reported

    @virginmedia hi. Based sw20.. WiFi been down for a couple hours. Any idea when all will be back up and running? WFH….

  • TheStuartBY Stuart Barber Yarborough (@TheStuartBY) reported

    @virginmedia Alternatively if I can’t speak to someone about this, can you tell me who I call to leave as the broadband service is unacceptable currently.

  • missgracep83 Graceparker (@missgracep83) reported

    @virginmedia Well I’m currently waiting on WhatsApp have been for over 2.5 hours now, just wanted to see if you would respond quicker, maybe the social media team should move to customer relations as you seem to actually reply…I’ll just wait like I have over and over many times!

  • tat2loo Lucy Rogers (@tat2loo) reported

    @virginmedia There is nothing showing on that link. I filled in a form online and submitted it. We have had further problems since I first tweeted you. Honestly i have never had to deal with a company that makes it so hard to communicate with them.

  • mcalvert1066 Northernguy (@mcalvert1066) reported

    @O2 @virginmedia Got both only complaint I have is O2 5g is so much slower than 4g so why bother with it

  • caprettino 👼🏻 (@caprettino) reported

    not @virginmedia going down while i’m in a meeting… again

  • MethalinIza Methalin | Yae Miko simp (@MethalinIza) reported

    @MissVioletWolf Actually been having a similar issue with Virgin Media, every now and then my connection will just cut out for a few minutes and after 4 calls they still claim theres nothing wrong. so damn annoying.

  • DebbyHallett_LD Debby Hallett 🔶 💙 (@DebbyHallett_LD) reported

    I've been online for nearly an hour with a @virginmedia agent to cancel my service. No progress. No wonder they've earned such a bad rep in Customer Service. It shouldn't be so difficult to cancel. I wonder if there's a manager?

  • iainclaridge Iain Claridge (@iainclaridge) reported

    @virginmedia Thank you for your reply. Now back up. There was apparently a service issue in my area. The second time now within past 6 mths. My O2 4g data speed is generally disappointing I have to say within Bristol but I guess that’s not your department.

  • tat2loo Lucy Rogers (@tat2loo) reported

    @virginmedia The complaint is regards to our change of package, for which we were given different info everytime we spoke to someone. Confirmation emails didn't match what we were told on the phone. We had to make multiple calls, and web chat, and still the issue was not resolved correctly.