Virgin Media

Virgin Media Outage Report in Swansea, Wales

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The latest reports from users having issues in Swansea come from postal codes SA1.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Swansea, Wales

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Swansea and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Swansea, Wales 04/25/2024 19:40

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (57%)

    Internet (57%)

  2. Wi-fi (15%)

    Wi-fi (15%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (8%)

    TV (8%)

  5. E-mail (6%)

    E-mail (6%)

  6. Phone (3%)

    Phone (3%)

Live Outage Map Near Swansea, Wales

The most recent Virgin Media outage reports came from the following cities: Llanelli, Port Talbot, Swansea and Neath.

Loading map, please wait...
City Problem Type Report Time
United KingdomLlanelli TV
United KingdomPort Talbot Total Blackout
United KingdomPort Talbot Total Blackout
United KingdomPort Talbot Wi-fi
United KingdomPort Talbot Internet
United KingdomPort Talbot Internet

Community Discussion

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Virgin Media Issues Reports Near Swansea, Wales

Latest outage, problems and issue reports in Swansea and nearby locations:

  • grumpyoldprof Duncan Lewis (@grumpyoldprof) reported from Skewen, Wales

    Hello @virginmedia. My ntl email is down for third time in as many months and am unable to connect to the server. How long before it is back please?

  • Natalieball1984 NATALIE BALL 🛡️ (@Natalieball1984) reported from Skewen, Wales

    @virginmedia I never received a final bill on paper, only paperless but because it's been so long now, none of that information is on my account anymore when I log in! I've looked now & it's giving me no info. Can u please DM me so I can send my customer number & u can looking into this plz!

  • MikeARose98 Michael (@MikeARose98) reported from Cwmafan, Wales

    @virginmedia why are your customer advisors refusing to let people leave? I keep getting hung up on within a few minutes after they've transferred me between each other a few times. This service is shockingly bad 😡

  • grumpyoldprof Duncan Lewis (@grumpyoldprof) reported from Skewen, Wales

    Hello @virginmedia. I cannot sign in to my ntlworld email - it says my password is not recognised. Is the server down please as my password has not changed. This has happened at least 6 times in the last 12 months.

  • saintdougie Doug Micheal Matthews 😇🇫🇴 (@saintdougie) reported from Llanelli, Wales

    @BaggieBirdd66 @virginmedia Possibly your local council could help you

  • Adamcroft1996 Adam Croft (@Adamcroft1996) reported from Pontarddulais, Wales

    @virginmedia He apparently told my neighbour that it will just come on at some point tonight? I don’t really hold a lot of faith with that as he had no idea what the issue was?

  • Gezz99 Geraint Reynolds (@Gezz99) reported from Aberavon, Wales

    @virginmedia please update your Virgin Mobile automated message which says lines are open until 22:00. I called at 21:05 and connected to a lost & stolen line who couldn't help and also said they couldn't feed back to anyone that the automated message is wrong 🤦

  • Adamcroft1996 Adam Croft (@Adamcroft1996) reported from Pontarddulais, Wales

    @virginmedia had no wifi since essential work was carried out in the area yesterday. It was supposed to be back up by 4pm yesterday. Neighbour had same issue engineer came out to neighbour and realised we both had the same problem. He said he would let me know what 1/2

  • philcowley2 Phil Cowley #YJB4LIFE (@philcowley2) reported from Swansea, Wales

    @virginmedia PS I know the link is at the bottom when you scroll down, it's just it would be easier if it was at the top

  • grumpyoldprof Duncan Lewis (@grumpyoldprof) reported from Skewen, Wales

    Could someone @virginmedia please help. I cannot access my ntlworld emails. This happened a few weeks ago when I was shut out of my account at your end.

  • JOHNSONGAYNOR GAYNOR JOHNSON (@JOHNSONGAYNOR) reported from Skewen, Wales

    @virginmedia Had trouble with TV since this morning. Now have just BBC and ITV. Tried phoning but had short message saying they are busy and phone later! Phoned later…same message! What’s going on!?

  • Natalieball1984 NATALIE BALL 🛡️ (@Natalieball1984) reported from Skewen, Wales

    @virginmedia I received it back in May/June time, I already logged a complaint with the person who promised me they had sort it because of your absolutely abysmal customer service and still nearly another month later, moving into October I still have not received my refund! Coming into 6 mths

  • ELGriff28 Elliot Griffiths (@ELGriff28) reported from Swansea, Wales

    @virginmedia Yes, there is. I have outages every week and im trying to work from home. Everytime i call i get the same answer (theres nothing we can do) I asked to raise a complaint and i was told that agents arent allowed? Appalling service!!!!😡

  • MrandMrs50Plus MrandMrs50Plus (@MrandMrs50Plus) reported from Port Talbot, Wales

    @virginmedia So you can't supply daughter's new house with broadband and so insist on a termination fee?!? They don't want to terminate. You're the ones who can't honour the contract! Can you please help here?

  • Adamcroft1996 Adam Croft (@Adamcroft1996) reported from Pontarddulais, Wales

    @virginmedia No no known faults he was very surprised when I went out initially as he thought it was an isolated incident with next door

  • Welsh19 Stephen Squires (@Welsh19) reported from Pontardawe, Wales

    @SkyHelpTeam sort it out… it’s imperative now more than ever when we are working from home to have reliable internet!! There random outages are happening far too often and causing issue for my work and customers!! It’s just a shame I can’t get @virginmedia internet…

  • bigchristweets Chris Davies (@bigchristweets) reported from Gorseinon, Wales

    @virginmedia I'm aware of the line you're taking to defend the 11% increase but the point is that your service is rubbish as demonstrated by the third image. We have to chuck £200 to Google to get a hub that works. I presume you're not getting an 11% pay rise this year. I know I'm not.

  • HayleyJones1987 Haylz 🦢🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@HayleyJones1987) reported from Swansea, Wales

    @virginmedia Hi, who can help in setting up a new landline phone? I’ve followed the instructions it came with but it doesn’t make calls or receive etc. thanks.

  • ELGriff28 Elliot Griffiths (@ELGriff28) reported from Swansea, Wales

    @virginmedia by far the most awful company there is for customer service and Broadband!! Would not recommend anyone to join this company they dont want to help atall 😡

  • ELGriff28 Elliot Griffiths (@ELGriff28) reported from Swansea, Wales

    @virginmedia No explanation was given as i mentioned. My problem still isnt solved and im sick and tired of dealing with incompetent agents. Dont worry about the complaint ill raise my concerns with @Ofcom

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • ickson2010 Iqbal Galsinh (@ickson2010) reported

    @virginmedia Day 13 ....still no fix. Advised problem with outage in local area and estimated fix 6th Jan (Day 15). Problem being I have friends in the same area who have no issue with their broadband connection? To continue work today online had to buy a data add on at my own cost..

  • LonsdaleNeal Neal Lonsdale (@LonsdaleNeal) reported

    @Bolt100Wands @virginmedia And for providing such a good service,there will be an increase on your monthly bill,I’ve been with them 25 years and still got the same cable into my house 😡

  • emilyroseactor Emily Rose ☮ (@emilyroseactor) reported

    @virginmedia soon as I get through on the phones I’m leaving, my WiFi Is so slow and has gone off three times this week n it’s only Tuesday

  • vybz34 vybz34 (@vybz34) reported

    @Sam_Rigg1 @virginmedia idk why yours is so bad i am on the third floor with a tp link on 2 connected mains and i get 180 download

  • StephenBLowe Stephen Brian Lowe (@StephenBLowe) reported from Kingston upon Thames, England

    @virginmedia internet has gone incredibly slow over the past 24hrs around the Kingston area. Any reason why?

  • LadySarahGson sarah louise (@LadySarahGson) reported

    @virginmedia How is anyone meant to work from home with such an unstable connection! Very intermittent service most of the time, Pretty much no internet since NYE! Customer services are a joke, offshore, reading from scripts! 'Yeah I've turned the power on and off...'😣

  • Gaffneh Michael (@Gaffneh) reported

    @VirginMediaIE - no internet since 2pm today. Troubleshooting done and connections are connected. Disgraceful to be without any internet services for over 10 hours, yet the Virgin Media website says that my account has no issues.

  • Pamela_Forbes91 Pamela Forbes (@Pamela_Forbes91) reported

    @virginmedia how do we get in contact if we have a broken modem and need an engineer? Website is not clear and have been going in circles for an hour! Help appreciated!

  • helensvintage helen black (@helensvintage) reported

    @virginmedia @richardbranson 4 hour conversation and you still can’t help!!! What a **** show of a company!!! I’ve been hacked and yet no one in the company can help!!

  • it5melee Lee (@it5melee) reported

    @virginmedia I do still need help. All wireless devices in house suddenly stop working until the router is rebooted. I have to do this 4 or 5 times a day which is unacceptable. Wired is fine so I know it’s not the internet service. It’s the router that is the problem.