Virgin Media Outage Report in Swansea, Wales
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Swansea come from postal codes SA1 and SA4.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Swansea, Wales
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Swansea and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 09: Problems at Virgin Media
Virgin Media is having issues since 07:20 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (8%)
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E-mail (5%)
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Phone (2%)
Live Outage Map Near Swansea, Wales
The most recent Virgin Media outage reports came from the following cities: Swansea, Neath, Port Talbot and Llanelli.
| City | Problem Type | Report Time |
|---|---|---|
 Swansea |
Internet | |
| Swansea |
TV | |
| Swansea |
Phone | |
| Swansea |
Phone | |
| Neath |
Phone | |
| Swansea |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Swansea, Wales
Latest outage, problems and issue reports in Swansea and nearby locations:
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Alice Spils
(@spilzzz) reported
from
Swansea, Wales
@virginmedia why does my WiFi only work in the room my broadband box is in when I live in a tiny 2 bed terrace house :( sooooo annoying. Pls help.
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👹JGall👹
(@_JGall) reported
from
Swansea, Wales
@MrsSusanAlder @virginmedia They're a nightmare but won't do anything to fix it now during the pandemic, but expect full payment it's a joke x
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Vanessa Walsh
(@NessafromNeath) reported
from
Neath, Wales
Disappointed to be leaving Virgin Media having been a loyal customer for many years. Poor customer service- they were more than happy to terminate our contract without caring to discuss options. Having waited an age to discuss options this was so disappointing! #virginmedia
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🏴Shane🏴
(@Shane_Rees) reported
from
Swansea, Wales
@virginmedia took out new contract. Been waiting 2 days for the service to be activated and have been promised 2 call backs to help resolve the issue which has I have not had. Very poor service indeed.
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Paul G
(@paul_g89) reported
from
Swansea, Wales
@virginmedia can’t update my package online can you help please
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jamesleonard
(@jamesleonard40) reported
from
Swansea, Wales
@virginmedia ffs sake why has our bill gone up too £76 a month just because football back on not happy #lookingtoochange Anyone recommend another service cheaper @SkySports @TalkTalk my dad only wants football nothing else #football #sports
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M
(@FROMMARGAM) reported
from
Margam, Wales
Hi @virginmedia we pay for 100mb but are getting 3. Thanks a lot. Margam, Wales. Don't give me any of that survey crap or dumb links. You fix it. Thanks.
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JonJamesPhotography
(@JonJamesPhoto81) reported
from
Port Talbot, Wales
@virginmedia @johnmclaren1972 All I’m seeing are apologies but still no resolution to fixing issues, providing a decent service or looking after existing customers. I’ll be changing to sky next month.
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Nat
(@DragonEmbers) reported
from
Swansea, Wales
@virginmedia Having to pay an early disconnection fee because you don't run services there is brilliant customer service 😂
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Stuart Davis
(@stuartdavis21) reported
from
Swansea, Wales
Virgin shitty media down yet again #VirginMediadown #virginmedia
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Nat
(@DragonEmbers) reported
from
Swansea, Wales
Can't take Virgin Media to my new address because the estate is too new and they don't have Virgin Media in those streets yet. First world problems 😂
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Sarah
(@Vanilla__Slice) reported
from
Swansea, Wales
@virginmedia I'm moving home at the weekend so engineer's came out to the new property today to connect the outside cables to the house. They were unable to as the neighbours are using that cable. Hope you can help.
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Susan Alder
(@MrsSusanAlder) reported
from
Swansea, Wales
When @virginmedia service status says everything is fine but it's been on and off since Saturday 😡😡 x
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👹JGall👹
(@_JGall) reported
from
Swansea, Wales
@MrsSusanAlder @virginmedia Virgin are so bad I have them too
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Helen Roberts 🏴
(@Babyeh66) reported
from
Swansea, Wales
@virginmedia Hello, can’t get into @NetflixUK on TiVo box tonight getting error code A01, haven’t had this problem before please help
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Lucy Cohen
(@LucyMazuma) reported
from
Swansea, Wales
@virginmedia Yes so far. But apparently it's a temporary fix and they'll have to return again.
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Gareth Slee
(@garethslee) reported
from
Port Talbot, Wales
@virginmedia My internet has been up and down for the last few days. This morning it completely failed. Rebooted hub a few times but still no go SA13 area.
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Alice Spils
(@spilzzz) reported
from
Swansea, Wales
@virginmedia It’s a long standing issue which seems to be getting worse. The signal strength is just so so poor. I can’t use the WiFi upstairs most of the time 🙄
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Michael Jenkins
(@Michael73271023) reported
from
Dyffryn Clydach, Wales
@virginmedia sort your internet out as it's not working yet again
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🏴Shane🏴
(@Shane_Rees) reported
from
Swansea, Wales
@virginmedia I have and have been advised to reboot the router after 14:00. If I have any issues I will be back in touch.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Reuben Vassallo
(@reubenv) reported
@virginmedia is the service down, again?
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David Disbray
(@DizzyCAFC) reported
@virginmedia please help. No internet this morning. Hub flashing blue light then back to white. Unable to log into my account and also shows service status checker is not working either. Nothing on virgin seems to work this morning !
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Neal D'Cruz
(@nealdcruz) reported
@virginmedia seriously another outage another day lost WFH. Your website doesn’t work you don’t tweet. Honestly you are f ing useless ! 20% price hike also. I’m done with u lot - moving !!
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Mauricio
(@Maurici71506020) reported
@virginmedia how do I get support out of office ours? Broadband is down again and no one to give support
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Missiour Chad
(@missiour_chad) reported
@Laica23 @virginmedia Something has caused a dns issue which is affecting the network as a whole.
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Kelly Booth
(@Kelz_Boo) reported
@virginmedia has to be the worst TV/broadband provider out there... Over the past few weeks it's been constantly going down!!! Takes hours to fix issues yet will still take £111 off me every month!!!
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Chloe
(@chloe_norton20) reported
@CaptainJammy @virginmedia Glad we’re not the only ones 🙄 been having issues all evening and morning with it 🙄
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Manbir Dhillon
(@manbir_dhillon) reported
@virginmedia what's happening with your broadband service your status checker doesn't even load let alone any other site please provide an update
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StevenNott
(@StevenNott) reported
Virgin Media outage is nationwide by the seems of things. Let's hope when the early morning call centre staff get in, they've got plenty of enthusiasm and positivity to clear up the growing log of customer complaints. It's been off for hours. @virginmedia #VirginMediaDown
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Kerri✌🏻🌸
(@kerrivine) reported
@sarah86voodoo @virginmedia All of virgin media went down in the uk about 1am this morning. Can’t believe it’s still not sorted