Virgin Media Outage in Swansea, Wales

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

 Problems detected at Virgin Media

Virgin Media in Swansea, Wales problems in the last 24 hours

Virgin Media Outage Chart in Swansea, Wales

March 19: Problems at Virgin Media

Virgin Media is having issues since 04:00 PM GMT. Are you also affected? Leave a message in the comments.

Most Reported Problems:

  • Internet (59.36%)
  • Wi-fi (13.75%)
  • Phone (8.48%)
  • TV (7.99%)
  • E-mail (5.59%)
  • Total Blackout (4.83%)

Virgin Media Outage Map Near Swansea, Wales

The most recent outage reports and issues originated from Port Talbot, Swansea, Neath and Aberavon.

Virgin Media in Swansea, Wales Comments

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Virgin Media Issues Reports Near Swansea, Wales

Latest outage, problems and issue reports in Swansea, Wales and nearby locations:
  • 7R15 .Tris (@7R15) reported from Swansea, Wales

    @KimGuest @virginmedia Just checked @MoneySavingExp and found I can get the same download speed and unlimited for £20 with talktalk... only issue is new 18mo contract if I’m not gonna be staying here! My Virgin’s rolling now so 1mo notice - guess could take talktalk to new place though!

  • therealtwallace y postmon cerddorol (@therealtwallace) reported from Aberavon, Wales

    @virginmedia No problem!

  • brynmj99 Bryn (@brynmj99) reported from Gorseinon, Wales

    @virginmedia Of course. The router is in the only place it can go, on the desk in my study. I’m using WiFi extenders to spread the signal around the house but when connected to those the signal is even worst (approx 10mbs). Paying for fibre doesn’t seem beneficial at all.

  • brynmj99 Bryn (@brynmj99) reported from Gorseinon, Wales

    @virginmedia All done. No reported issues

  • ennui132000 wayne (@ennui132000) reported from Swansea, Wales

    @virginmedia I’ve already made 11 calls what’s the point of your department when you can’t do anything to help I’ve claimed back £800 under the dd guarantee scheme and going to sky

  • ennui132000 wayne (@ennui132000) reported from Swansea, Wales

    @virginmedia Yes no help don’t even know what CISAS or ODR is

  • ennui132000 wayne (@ennui132000) reported from Swansea, Wales

    @virginmedia That email on 19 nov advising jans bill would be £36 was wrong waiting in vain for a supervisor customer service advisor doesn’t know what CISAS or ODR is and it will cost you £500 per complaint dd guarantee invoked bank refunds £800 sky booked for Thursday less u sort it

  • ennui132000 wayne (@ennui132000) reported from Swansea, Wales

    @virginmedia Crap service crap customer service

  • ennui132000 wayne (@ennui132000) reported from Swansea, Wales

    @virginmedia loyalty discount ended in Oct 19 nov have email after renegotiate saying my January bill would be £36 but taken £55. Now £40 for being overdrawn Ofcom contacted supply details of your independent conflict resolutions scheme customer services/relations no interest

  • CraigMurphy75 Murph© (@CraigMurphy75) reported from Swansea, Wales

    @MartinSLewis the 2nd advisor hung up on me and the 3rd advisor currently has had me on a silent hold for the last 15 minutes after telling me @virginmedia have a system issue which is preventing the cease order and I have to call back in 7 working days.

  • ennui132000 wayne (@ennui132000) reported from Swansea, Wales

    @virginmedia In over 25 years been thru Nynex cable and wireless telewest nil and virgin never missed a dd payment you are a disgrace

  • ennui132000 wayne (@ennui132000) reported from Swansea, Wales

    @virginmedia Like most on paperless billing you send me an email we look at the amount stop hiding behind t&c stop ripping ppl off your quick enough to call if the bill is late customer service a courtesy call was needed rather than replying with a curt response sky here I come

  • Babyeh66 Helen Roberts (@Babyeh66) reported from Swansea, Wales

    @virginmedia My husband’s Samsung J3 with you can’t make calls today, incoming calls are fine so is internet. Tried everything Google suggests. Please help

  • ennui132000 wayne (@ennui132000) reported from Swansea, Wales

    @virginmedia u sent me a letter saying my bill was going up £4 no notification my loyalty discount had run out so it went form 55 to 70 the are hole in customer services actually laughed at me for complaining and refused to put me thru to disconnections crap service

  • TheSundayPlan Teresa Rowe (@TheSundayPlan) reported from Skewen, Wales

    No internet now for 7 days!!! That’s ridiculous 😡😡😡 @virginmedia please sort it out! I’m in the SA10 area! Please provide me with an update. We’ve had false promises all week with “expected fix times” I’ve also requested text updates and have not yet received 1 text!!!

  • TheSundayPlan Teresa Rowe (@TheSundayPlan) reported from Skewen, Wales

    My broadband has been down for days now!!! And I’m unable to get through to the call centre! Please can you update me on when this issue will be resolved @virginmedia

  • SimonJWilkinson Simon Wilkinson (@SimonJWilkinson) reported from Swansea, Wales

    @virginmedia Password problem. Then it's not accepting the bill details taken from my last email.

  • SimonJWilkinson Simon Wilkinson (@SimonJWilkinson) reported from Swansea, Wales

    @virginmedia Unable to sign in. Exhausted all methods....

  • zumbawithlou18 Louise price (@zumbawithlou18) reported from Swansea, Wales

    @virginmedia disgusting that you will not speak to anyone re wifi issues !!! Got cut off on landline / no one on live chat!!! Daughter got homework to be submitted by tomorrow need wifi asap!!! Get it sorted over 24hrs quick enough to contact us if you did not receive payment!!!

  • Diamondzgirl ♥Dime❤️ (@Diamondzgirl) reported from Dunvant, Wales

    @virginmedia None of your staff sing from the same song sheet. It’s really crap, crap service, crap attitude, crap staff attitudes.

  • Diamondzgirl ♥Dime❤️ (@Diamondzgirl) reported from Dunvant, Wales

    Appalling service from @virginmedia as per, several different conversations with staff, several different versions of how it works, a call handler that spoke over my husband rather than listening, £88 taken, yet we’ve DOWNGRADED & they’ve already stopped channels. #shocking

  • davc1 christina davies (@davc1) reported from Swansea, Wales

    @virginmedia massive complaint about after service 20 times +. Rang never mind hours waiting then cut off !!!!!! Attitude appalling + patronising

  • pheatley paul heatley (@pheatley) reported from Swansea, Wales

    @virginmedia ok checked the app and called 150- I need a firmer eta on when the service will be restored in sa2 area. Am working from home and now have to book time off because I can’t actually work!

  • jonesythejack Steve Jones (@jonesythejack) reported from Swansea, Wales

    @virginmedia The complexity of the fault is probably the engineer that was working in the green box at the end of the road on the Thursday it all went down has disconnected something. And I haven’t seen a @virginmedia van there since or anyone working on it since the fault

  • jonesythejack Steve Jones (@jonesythejack) reported from Swansea, Wales

    @virginmedia @virginmedia proclaim to have the fastest internet speed. I can guarantee you they have the slowest customer service at rectifying faults. 2 weeks and counting no internet and no tv. Shocking service

  • jonesythejack Steve Jones (@jonesythejack) reported from Swansea, Wales

    @virginmedia It will be rectified in an estimated time that is the 24th but they have said this every time I have phoned and moved the date 4 times when I ask to speak to management they put me through to the resolution(canceling account) department

  • jonesythejack Steve Jones (@jonesythejack) reported from Swansea, Wales

    @virginmedia You are more than welcome to come to my home and listen to the phone call. They say the same scripted quote every time I have called them. This is a joke of customer service everyone is saying they’re sorry but no one is prepared to do anything about the fault for 2 weeks

  • jonesythejack Steve Jones (@jonesythejack) reported from Swansea, Wales

    @virginmedia Intermittent. But there is nothing intermittent there is no internet or tv for last 10 days. The engineers can’t be very good then if they are working hard on it for this amount of time without resolving the issue. Your more than welcome to chase it up Sa5 9ph area

  • markleroof Mark (@markleroof) reported from Swansea, Wales

    @virginmedia Yes, and I’m off. Give sky a go, and if they turn out as bad as Virgin Media it will be dodgy box’s as the way forward for me.

  • Hywel79 Hywel (@Hywel79) reported from Swansea, Wales

    @virginmedia Hah, it probably does. I was just wondering why ghosts keep want to watch so much bad TV

  • Hywel79 Hywel (@Hywel79) reported from Swansea, Wales

    Does anyone else's @virginmedia box randomly change channels if they leave it on ? I never watch stuff on itv except maybe football but quite often when I turn the telly on apparently the last thing I was watching was ITV 4. #ghosts #weirdtv #itvhaunts #whoswatching

  • PowerRachx Rachel Power (@PowerRachx) reported from Swansea, Wales

    @virginmedia Are they fixed yet? I don’t want to be on hold for another 25 mins for them to just tell me they are down again?? Thanks

  • ryansaunders7 Ryan Saunders (@ryansaunders7) reported from Swansea, Wales

    Fucking hammering my data with u lot. Shit bags @virginmedia

  • grumpyoldprof Duncan Lewis (@grumpyoldprof) reported from Neath, Wales

    @virginmedia Can someone please help. My wi-fi is pedestrian. I have reset the router 3 times and spoken to your call centre in India. I have been a customer for 20+yrs and the explanation from your advisor in India doesn’t stack up. Nothing has changed and the WiFi is awful

  • TerrySinnett Terry Sinnett (@TerrySinnett) reported from Porthcawl, Wales

    @dannyle56694519 @Liberty_Butler @virginmedia I’ve been with BT for at least 11 years and not had any problems.

  • LDBeauty4 LDBeauty (@LDBeauty4) reported from Neath, Wales

    @virginmedia very dissapointed with the service you provide with regards to internet. We have had a technician out before and within days it was down again. Now we've had to ring for another to come out and have to wait until tuesday. Not good enough!

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:
  • lestervose ann (@lestervose) reported

    @virginmedia Thanks, It states there is issues with TV not broadband. My internet is back on for now.

  • Matty3497 Matty Waterson (@Matty3497) reported

    @virginmedia ya ******* internet is shit, WiFi goes off more than me ******* light switch, quicker using the bastard post !

  • GaryMc1878 EFC (@GaryMc1878) reported

    @virginmedia We did and spent 30 minutes to an hour on hold due to an issue you failed to contact us on #wasteoftime #lossofearnings #willfindanewprovider

  • Nonailsbomber79 bomber79 (@Nonailsbomber79) reported

    @virginmedia Are you being serious the cable is running over the top of tree roots in the garden.. The installation is terrible. How somebody could leave a job like that is beyond me

  • paige__amelia Paige (@paige__amelia) reported

    @virginmedia We have been trying to resolve the issue and got nowhere with anyone, every time I get lied to with another story

  • cotterill_rosy Rosy Cotterill (@cotterill_rosy) reported

    @virginmedia I am appoalled by the service which I have been receiving from your customer service and comaplints team. I have had 6 engineers out on the last month to try to fix my internet problem and I am still am receiving intermittent broadband service. HELP @MoneyTelegraph

  • _TJC90 Cutler (@_TJC90) reported

    @virginmedia @bt_uk Here we come👍🏻 Another Virgin Media customer bites the dust👏🏻

  • lj_original Laura Crichton (@lj_original) reported

    When @NetflixUK goes down on @virginmedia & you don’t know what to do with the rest of your evening 🤔

  • Danni1255 Danni (@Danni1255) reported

    @virginmedia @virginmedia I'm trying to get the Hayu app onto my TV I'm not sure if I have the correct remote (I don't have the double-sided remote) can you help me

  • _TJC90 Cutler (@_TJC90) reported

    @virginmedia Yes i have spent numerous hours on hold to yourselves only to be passed from pillar to post. Not impressed with your shambolic service!