Virgin Media Outage Report in Swansea, Wales
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The latest reports from users having issues in Swansea come from postal codes SA1.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Swansea, Wales
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Swansea and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (13%)
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TV (8%)
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E-mail (7%)
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Phone (2%)
Live Outage Map Near Swansea, Wales
The most recent Virgin Media outage reports came from the following cities: Swansea, Port Talbot, Llanelli and Neath.
| City | Problem Type | Report Time |
|---|---|---|
 Swansea |
TV | |
| Swansea |
Internet | |
| Port Talbot |
Phone | |
| Swansea |
Internet | |
| Swansea |
TV | |
| Port Talbot |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Swansea, Wales
Latest outage, problems and issue reports in Swansea and nearby locations:
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Jonathan Tobin
(@JonoTobin) reported
from
Port Talbot, Wales
@virginmedia I was advised that I need to speak to a different department, by what feels like every department in Virgin Media! Whoever dealt with the house to house transfer has made an error.. and has somehow cancelled my service. But no department is taking responsibility to fix
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kat 🍊
(@_katyjames) reported
from
Swansea, Wales
@virginmedia pls fix my wifi
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👹JGall👹
(@_JGall) reported
from
Swansea, Wales
@MrsSusanAlder @virginmedia Virgin are so bad I have them too
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Nat
(@DragonEmbers) reported
from
Swansea, Wales
@virginmedia Having to pay an early disconnection fee because you don't run services there is brilliant customer service 😂
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👹JGall👹
(@_JGall) reported
from
Swansea, Wales
@MrsSusanAlder @virginmedia They're a nightmare but won't do anything to fix it now during the pandemic, but expect full payment it's a joke x
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JonJamesPhotography
(@JonJamesPhoto81) reported
from
Port Talbot, Wales
@virginmedia @johnmclaren1972 All I’m seeing are apologies but still no resolution to fixing issues, providing a decent service or looking after existing customers. I’ll be changing to sky next month.
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Jackson
(@Jackson_SCFC) reported
from
Swansea, Wales
@virginmedia 200 down from what I can remember, I'm at work right now so I can't check but the speed isn't the issue. Also, I said "should" because based on his test, it's an above average connection, but in practice, it's wildly inconsistent in terms of ping, packet loss/timing.
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Jackson
(@Jackson_SCFC) reported
from
Swansea, Wales
@virginmedia I just googled it and my issue is with my pc hooked to my router with an Ethernet cable, the WiFi is fine
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Jonathan Tobin
(@JonoTobin) reported
from
Aberavon, Wales
Spend hours waiting for someone to answer @virginmedia then they just tell me ‘wait till tomorrow and it will work’. And it never does, cancellation never sounded so appealing
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Paul G
(@paul_g89) reported
from
Swansea, Wales
@virginmedia can’t update my package online can you help please
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Sarah
(@Vanilla__Slice) reported
from
Swansea, Wales
@virginmedia I'm moving home at the weekend so engineer's came out to the new property today to connect the outside cables to the house. They were unable to as the neighbours are using that cable. Hope you can help.
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Jonathan Tobin
(@JonoTobin) reported
from
Aberavon, Wales
@virginmedia I was transferred numerous times. Then finally told that the person who set up the house transfer, has messed it up and somehow cancelled my access. With no solution on how to fix it
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Helen Roberts 🏴
(@Babyeh66) reported
from
Swansea, Wales
@virginmedia Hello, can’t get into @NetflixUK on TiVo box tonight getting error code A01, haven’t had this problem before please help
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Richard Hedges
(@hedges1975) reported
from
Gorseinon, Wales
@virginmedia would it be too much trouble for someone to fix my landline issue, I can't receive incoming calls, yet your call centre agents tell me there going to ring me back on my home line and then cut me off!!! Can't ring me back if I can't receive incoming calls!!!!!
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Nat
(@DragonEmbers) reported
from
Swansea, Wales
Can't take Virgin Media to my new address because the estate is too new and they don't have Virgin Media in those streets yet. First world problems 😂
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Jackson
(@Jackson_SCFC) reported
from
Swansea, Wales
@virginmedia I have had: -An upgrade -An engineer come and change the box outside my house -A brand new hub -New power line adapters -My connection tested on your end numerous times And yet the connection, 99 times out of 100, feels like total shit whenever I use anything intensive.
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kat 🍊
(@_katyjames) reported
from
Swansea, Wales
@virginmedia We had a box fitted yesterday and the signal just isn’t working, it drops ever other minute or so and we can only get service in the room where the box is
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Beccy Blackmore
(@belock14) reported
from
Aberavon, Wales
@virginmedia I’m having problems getting through to your customer services, I’ve been trying since yesterday morning. This is unacceptable. Please can you send me a link for a web chat.
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Jonathan Tobin
(@JonoTobin) reported
from
Aberavon, Wales
@virginmedia Could you tell me what department I need to speak to about set up issues after a house move, and what time they close please
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Susan Alder
(@MrsSusanAlder) reported
from
Swansea, Wales
When @virginmedia service status says everything is fine but it's been on and off since Saturday 😡😡 x
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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BrawlX
(@BrawlX1) reported
@virginmedia Didn’t help sadly.
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**** Dixon
(@jinxs67) reported
@_MarkDarlington @virginmedia Thinking about that after renewal contract went to £150 - almost double that of new customer
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Margaret Currie MBE
(@superbowler4) reported
@virginmedia after 21 yrs with VM they have let me down badly. Moving to new home and they have disconnected my present phone but can’t now install at new home tmrw as arranged. To wait 2 more weeks and because THEY disconnected here can’t turn on again.
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Gillian
(@faceofboe) reported
@virginmedia It is in fact a hub 3 I was misinformed by a family member but we seem to have identified the problem...the power line adaptor was flashing red. I disconnected my iMac from the power line adaptor in my study and it's working acceptably just with wifi.
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Purple Pavlova
(@Purple_Pavlova) reported
@virginmedia I been needing help about my mobile I been trying your WhatsApp, text messaging and live chat for days but nothing nobody came! I cannot call as I am profoundly deaf
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Mossman
(@mossman78) reported
@virginmedia please will you take the Destiny 2 errors seriously almost all UK Destiny 2 players cannot access the game there are literally 1000's of posts from Virgin Customers on their forums but they are adamant it's you. Please escalate this and resolve. Ty. Cc @BungieHelp
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Mike Foster
(@fozzy1069) reported
@virginmedia If only your customer service was as good as your marketing. Quite frankly the way you look after a long standing customer (me) is a joke. Bounced from department to department, each as useless as the other, before getting dropped off the call completely
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Welby McRoberts
(@welbymcroberts) reported
@bagwaa @Brunty @virginmedia I’m almost 18 on. It’s still not working right. Not for me, nor anyone on my estate. They don’t care and WONTFIX. luckily we have just had OR lay fibre mid last year. Switched to a 1000/110 service. Night and day. Latency is 4-8x less. Upstream is 4x.
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Damian Carter
(@ddshiner) reported
@virginmedia I’ve been checking for months this is never available
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PHG
(@privatehireguy) reported
@virginmedia I’m a long-standing BB/TV/Phone customer and I took out an @O2 SIM Only contract a few weeks ago, but I’m yet to receive my broadband speed increase. Can you assist please?