Virgin Media Outage Report in Swansea, Wales
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The latest reports from users having issues in Swansea come from postal codes SA1, SA4, SA2 and SA6.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Swansea, Wales
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Swansea and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (44%)
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TV (22%)
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Wi-fi (13%)
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Total Blackout (13%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Swansea, Wales
The most recent Virgin Media outage reports came from the following cities: Swansea, Neath, Port Talbot and Llanelli.
| City | Problem Type | Report Time |
|---|---|---|
 Swansea |
Wi-fi | |
| Neath |
Internet | |
| Swansea |
TV | |
| Swansea |
TV | |
| Swansea |
TV | |
| Swansea |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Swansea, Wales
Latest outage, problems and issue reports in Swansea and nearby locations:
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S
(@SimonLew87) reported
from
Swansea, Wales
@virginmedia TBH I’ve restarted the WiFi as per your tips online but the performance is really poor.
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S
(@SimonLew87) reported
from
Swansea, Wales
@virginmedia why am I buying for you when your broadband service continues to disconnect?! #complaint 😡
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Benjamin Woodcock
(@TheBenWoodcock) reported
from
Swansea, Wales
@virginmedia a lot of good your mobile service is when I cant call 111 from my phone
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Jonathan🏴🏴
(@IROJDP) reported
from
Swansea, Wales
@virginmedia been on hold for over an hour and twenty mins with my 90yo dad to try to solve a C130 connection problem. And still no answer. Absolute shambles customer service
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Rachel George
(@George2Rachel) reported
from
Neath, Wales
@virginmedia After being on hold for over 50 minutes I had to end the call. I’m literally back to square one. That’s the problem.
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Lucy Cohen
(@LucyMazuma) reported
from
Swansea, Wales
@virginmedia Are there problems in the Swansea area? Internet has been dropping out periodically for the last 2 days.
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𝗗𝗲𝘅 𝗙𝗶𝘁𝘇𝗴𝗲𝗿𝗮𝗹𝗱
(@Dex_Fitz) reported
from
Skewen, Wales
@virginmedia So you’re telling me that because 3 separate members of your staff have lied and not raised a complaint when I’ve asked, I now need to send you a letter? Are you joking? #VirginMedia
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S
(@SimonLew87) reported
from
Swansea, Wales
@virginmedia Yes I have and it’s says there are no issues. It’s frustrating as I’m working from home and continues to drop or go off.
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Benjamin Woodcock
(@TheBenWoodcock) reported
from
Swansea, Wales
@virginmedia im getting really annoyed with your mobile service as I cannot receive any automated text messages (which makes 2FA for some stuff impossible). This is an ongoing issue. Also unable to get through to 150
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S
(@SimonLew87) reported
from
Swansea, Wales
@virginmedia Hey I’ve done everything on your website and still the same issues.
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S
(@SimonLew87) reported
from
Swansea, Wales
@virginmedia Yeah I’ve done that and same issues
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S
(@SimonLew87) reported
from
Swansea, Wales
@virginmedia Absolutely awful considering the service provided by your company is terrible, I’m still waiting for a response to my complaint!
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Rachel George
(@George2Rachel) reported
from
Neath, Wales
@virginmedia Problems are still@ongoing. Still unable to contact via phone to order a new router.
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𝗗𝗲𝘅 𝗙𝗶𝘁𝘇𝗴𝗲𝗿𝗮𝗹𝗱
(@Dex_Fitz) reported
from
Skewen, Wales
@virginmedia I’ve detailed that I have been lied to and expressed strong dissatisfaction with your customer service and your reply is to check if there are any issues in my area? Like I said, I’ll await a manager to call (if that actually happens) and add this to the complaint. Really poor.
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𝗗𝗲𝘅 𝗙𝗶𝘁𝘇𝗴𝗲𝗿𝗮𝗹𝗱
(@Dex_Fitz) reported
from
Skewen, Wales
@virginmedia No they have not. If they had done what they’ve advised they’d done, the complaint should be linked to my account? Surely?
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Chris Llewellyn
(@CLlewellyn19) reported
from
Swansea, Wales
@virginmedia Got through to someone this morning. A new box is needed and a technician booked for Tuesday. Any chance you can contact my mate @wrighty1313 he’s been having issues too 👍
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S
(@SimonLew87) reported
from
Swansea, Wales
@virginmedia An engineer came out but still not working properly.
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𝗗𝗲𝘅 𝗙𝗶𝘁𝘇𝗴𝗲𝗿𝗮𝗹𝗱
(@Dex_Fitz) reported
from
Skewen, Wales
@virginmedia You’ve sent me a link to explain how I can raise an official complaint. One option is to give you a call? Something I have now tried on 3 separate occasions. Did you not read the thread? #Virginmedia
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Chris Llewellyn
(@CLlewellyn19) reported
from
Swansea, Wales
@virginmedia Is there anyone working tonight? My box is not working and is stuck on the starting up page. Been like it for about 3 hours. Waited on the phone for an hour then got cut off, been waiting for another 2 hours 😡
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Robbie Phillips
(@RobbieP99625428) reported
from
Aberavon, Wales
Virgin Media nightmare to get advice and problems sorted
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Waqar Ahmed وقار احمد
(@WaqarAhmed2026) reported
@virginmedia My broadband internet service and phone line is not working and first appointment, it is showing is July 15, 2022. I am working from home even if this is not the case, what kind kind of support is this? How come I can wait for internet for 5 days.
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Darren Bradley
(@ENGdbr) reported
@virginmedia Thanks, I wasn't expecting to cancel my contract over social media. I'll try again tomorrow and hope it doesn't last another hour! Still unhappy with the service.
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Anon
(@FlashCrash1978) reported
@virginmedia guys what the hell is going on with your Internet, rebooted multiple times and still down. Your service status still saying no issue. Why do you lie about services all the time
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Judge Drokk | Mark Hellewell
(@JudgeDrokk) reported
@bode_emaacc @virginmedia I'm in S75 - and having issues. Some sites OK but will NOT connect to Instagram/Googledrive/ Steam and probly more - it simply times out without connecting . Since FRIDAY.
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Joe 'wotta' Anderson 🏴⚽️🎮
(@_wotta) reported
@Shakacarnage Yeah it is stupid. The amount I could save if I left @virginmedia and signed up again as new is stupid.
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Sloth Gaming
(@MattySlotho) reported
@virginmedia ur wifi sucks. Get better
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matthew weston
(@westoncreative) reported
@virginmedia my wifi is so bad so often, and half my devices can’t access it. I am sick of this service. I will be seeking a new internet provider.
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Lee
(@lee_owen1976) reported
@virginmedia Virgin media services down in the WS10 area, tried to ring customer services but seems to be closed(which isn’t very helpful)
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Ewen Rankin
(@EwenRankin) reported
@virginmedia Still no service and your online portalnis zero use. Grow some decent customer service and have the power to help or just leafe social media. 2 days now
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Babs 🐝⌛️🦋
(@BabsSheKing) reported
@virginmedia you've 'known' about it for months you texted me it was 'fixed' but the problem has continued looking at down detector, it's not just London But bc the internet isn't down for a whole 24 hours, it's only 'intermittent', I don't get any money back. 😡 This is unfair. @MartinSLewis