Virgin Media

Virgin Media Outage Report in Swansea, Wales

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The latest reports from users having issues in Swansea come from postal codes SA1.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Swansea, Wales

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Swansea and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Swansea, Wales 11/22/2024 22:55

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (56%)

    Internet (56%)

  2. Wi-fi (15%)

    Wi-fi (15%)

  3. Total Blackout (14%)

    Total Blackout (14%)

  4. TV (8%)

    TV (8%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Swansea, Wales

The most recent Virgin Media outage reports came from the following cities: Swansea, Port Talbot, Neath, Llanelli and Ammanford.

Loading map, please wait...
City Problem Type Report Time
United KingdomSwansea Internet
United KingdomPort Talbot Wi-fi
United KingdomSwansea Internet
United KingdomSwansea Wi-fi
United KingdomSwansea Wi-fi
United KingdomSwansea Phone

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Swansea, Wales

Latest outage, problems and issue reports in Swansea and nearby locations:

  • LucyMazuma Lucy Cohen (@LucyMazuma) reported from Swansea, Wales

    @virginmedia Are there problems in the Swansea area? Internet has been dropping out periodically for the last 2 days.

  • mikeyowen2 Michael owen Ⓜ (@mikeyowen2) reported from Cwmafan, Wales

    @virginmedia network is the worst WiFi I have ever witnessed in my life.

  • SimonLew87 S (@SimonLew87) reported from Swansea, Wales

    @virginmedia why am I buying for you when your broadband service continues to disconnect?! #complaint 😡

  • Veronica_Cino Véronica (@Veronica_Cino) reported from Swansea, Wales

    @virginmedia how i understand whats going on with my broadband? I dont have the contract with me (the Landlord got it), my internet is down and i need to work from home. Can you guys help me?

  • SimonLew87 S (@SimonLew87) reported from Swansea, Wales

    @virginmedia Hey I’ve done everything on your website and still the same issues.

  • TheBenWoodcock Benjamin Woodcock (@TheBenWoodcock) reported from Swansea, Wales

    @virginmedia a lot of good your mobile service is when I cant call 111 from my phone

  • IROJDP Jonathan🏴󠁧󠁢󠁷󠁬󠁳󠁿🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@IROJDP) reported from Swansea, Wales

    @virginmedia been on hold for over an hour and twenty mins with my 90yo dad to try to solve a C130 connection problem. And still no answer. Absolute shambles customer service

  • SimonLew87 S (@SimonLew87) reported from Swansea, Wales

    @virginmedia Yes I have and it’s says there are no issues. It’s frustrating as I’m working from home and continues to drop or go off.

  • abbiet126 Abbie Thompson (@abbiet126) reported from Swansea, Wales

    @virginmedia why is WiFi down for the fourth time this week whilst the app says service is fine? I know it’s not just my box.

  • TheBenWoodcock Benjamin Woodcock (@TheBenWoodcock) reported from Swansea, Wales

    @virginmedia im getting really annoyed with your mobile service as I cannot receive any automated text messages (which makes 2FA for some stuff impossible). This is an ongoing issue. Also unable to get through to 150

  • George2Rachel Rachel George (@George2Rachel) reported from Neath, Wales

    @virginmedia After being on hold for over 50 minutes I had to end the call. I’m literally back to square one. That’s the problem.

  • Dex_Fitz 𝗗𝗲𝘅 𝗙𝗶𝘁𝘇𝗴𝗲𝗿𝗮𝗹𝗱 (@Dex_Fitz) reported from Skewen, Wales

    @virginmedia I’ve detailed that I have been lied to and expressed strong dissatisfaction with your customer service and your reply is to check if there are any issues in my area? Like I said, I’ll await a manager to call (if that actually happens) and add this to the complaint. Really poor.

  • CLlewellyn19 Chris Llewellyn (@CLlewellyn19) reported from Swansea, Wales

    @virginmedia Got through to someone this morning. A new box is needed and a technician booked for Tuesday. Any chance you can contact my mate @wrighty1313 he’s been having issues too 👍

  • MarkDav96152735 Mark Davis (@MarkDav96152735) reported from Gorseinon, Wales

    When you work from home you rely on the internet coverage from your supplier. Mine has gone down this morning with expected fix at 3pm. No prior warning from @virginmedia SHITE!!!!!

  • SimonLew87 S (@SimonLew87) reported from Swansea, Wales

    @virginmedia Absolutely awful considering the service provided by your company is terrible, I’m still waiting for a response to my complaint!

  • SimonLew87 S (@SimonLew87) reported from Swansea, Wales

    @virginmedia Yeah I’ve done that and same issues

  • Veronica_Cino Véronica (@Veronica_Cino) reported from Swansea, Wales

    @virginmedia ive been on hold for age (56 minutes now?!) no reply on social media or from the websitei am an essential worker and I need internet to work. Your customer service is the worst

  • CLlewellyn19 Chris Llewellyn (@CLlewellyn19) reported from Swansea, Wales

    @virginmedia Is there anyone working tonight? My box is not working and is stuck on the starting up page. Been like it for about 3 hours. Waited on the phone for an hour then got cut off, been waiting for another 2 hours 😡

  • SimonLew87 S (@SimonLew87) reported from Swansea, Wales

    @virginmedia TBH I’ve restarted the WiFi as per your tips online but the performance is really poor.

  • Veronica_Cino Véronica (@Veronica_Cino) reported from Swansea, Wales

    @virginmedia You guys are the worst literally, your replies are so slow!

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • PaulAnthonyGym Paul Bullock (@PaulAnthonyGym) reported

    @virginmedia Part 1. advice. What should I do if I have for the last 6 months received inadequate poor internet service (paying full price every month. Called countless times to have the problem be fixed for just 20 days the start again? Getting sometimes....

  • KloppMeister19 Oh Andy Andy 🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@KloppMeister19) reported

    Was on hold with @virginmedia for 45 minutes then they put the phone down on me 🤬 I need to speak to you

  • mnumbnutts michael (@mnumbnutts) reported

    @virginmedia It’s been over 8 weeks now. NOBODY at Virgin Media, including Rachel Barrass and the complaints team, are capable of calling me to discuss or resolving my issue. Next step l guess is CISAS and Ofcom

  • PaulAnthonyGym Paul Bullock (@PaulAnthonyGym) reported

    Part2 @virginmedia as low as 20% of the internet speed im paying for on a regular basis or I have to change to my hotspot with @EE where I have no issues. I’m paying for a service. I should get it - CONSISTENTLY. The bill is the same. The service should be!

  • ben_tulip Ben Tulip (@ben_tulip) reported

    @virginmedia I have had no resolution to my issue, looking to have credit on a new deal but unfortunately no one is able to support this issue for me and help with a new broadband only deal. Very disheartened with this whole process from @virginmedia

  • includenull includenull 🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@includenull) reported

    @londonsgoth @virginmedia It's out in the whole area. They marked it as fixed and immediately opened a new case so they can claim it isn't the same outage in a 48h period. This way they can claim they don't have to pay out the £8/day compensation that you, me and everyone else in the area are entitled to.

  • lindahesketh1 linda hesketh (@lindahesketh1) reported

    @virginmedia Yeah to be on hold for hours, and still get know where some help you are

  • DonnaGalbraith6 Donna Galbraith (@DonnaGalbraith6) reported

    @virginmedia so you can call me to see if I want to upgrade my phone however can’t sort my issue with the WiFi or the fact you charged me for Sky sports for 6 months although no sports were happening due to Covid! No way of cancelling or putting on hold so had to pay for it. Thx

  • donnawatson76 Donna watson (@donnawatson76) reported from Dunston, England

    @virginmedia I am not in receipt of universal credit and back in nov i thought we could save some money by downgrading now I would like everything out, and will go with another provider. After the service i have received from yourselves nobody else can do as bad a job

  • tiny_tear Carla (@tiny_tear) reported

    @virginmedia is down again. This is useless. How can anyone work like this?