Virgin Media Outage Report in Swansea, Wales
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The latest reports from users having issues in Swansea come from postal codes SA1 and SA4.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Swansea, Wales
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Swansea and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (15%)
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TV (7%)
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E-mail (5%)
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Phone (2%)
Live Outage Map Near Swansea, Wales
The most recent Virgin Media outage reports came from the following cities: Neath, Port Talbot, Llanelli and Swansea.
| City | Problem Type | Report Time |
|---|---|---|
 Neath |
Phone | |
| Port Talbot |
Total Blackout | |
| Llanelli |
TV | |
| Llanelli |
TV | |
| Llanelli |
TV | |
| Swansea |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Swansea, Wales
Latest outage, problems and issue reports in Swansea and nearby locations:
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NATALIE BALL 🛡️
(@Natalieball1984) reported
from
Skewen, Wales
@virginmedia I never received a final bill on paper, only paperless but because it's been so long now, none of that information is on my account anymore when I log in! I've looked now & it's giving me no info. Can u please DM me so I can send my customer number & u can looking into this plz!
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Doug Micheal Matthews 😇🇫🇴
(@saintdougie) reported
from
Llanelli, Wales
@BaggieBirdd66 @virginmedia Possibly your local council could help you
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Adam Croft
(@Adamcroft1996) reported
from
Pontarddulais, Wales
@virginmedia He apparently told my neighbour that it will just come on at some point tonight? I don’t really hold a lot of faith with that as he had no idea what the issue was?
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Darren Hughes
(@DarrenH99174695) reported
from
Swansea, Wales
@virginmedia Wife had spent over four hours on the phone to various operatives over two days, no help whatsoever.
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MrandMrs50Plus
(@MrandMrs50Plus) reported
from
Port Talbot, Wales
@virginmedia So you can't supply daughter's new house with broadband and so insist on a termination fee?!? They don't want to terminate. You're the ones who can't honour the contract! Can you please help here?
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Haylz 🦢🏴
(@HayleyJones1987) reported
from
Swansea, Wales
@virginmedia Hi, who can help in setting up a new landline phone? I’ve followed the instructions it came with but it doesn’t make calls or receive etc. thanks.
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GAYNOR JOHNSON
(@JOHNSONGAYNOR) reported
from
Skewen, Wales
@virginmedia Had trouble with TV since this morning. Now have just BBC and ITV. Tried phoning but had short message saying they are busy and phone later! Phoned later…same message! What’s going on!?
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Geraint Reynolds
(@Gezz99) reported
from
Aberavon, Wales
@virginmedia please update your Virgin Mobile automated message which says lines are open until 22:00. I called at 21:05 and connected to a lost & stolen line who couldn't help and also said they couldn't feed back to anyone that the automated message is wrong 🤦
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Chris Davies
(@bigchristweets) reported
from
Gorseinon, Wales
@virginmedia I'm aware of the line you're taking to defend the 11% increase but the point is that your service is rubbish as demonstrated by the third image. We have to chuck £200 to Google to get a hub that works. I presume you're not getting an 11% pay rise this year. I know I'm not.
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Duncan Lewis
(@grumpyoldprof) reported
from
Skewen, Wales
Could someone @virginmedia please help. I cannot access my ntlworld emails. This happened a few weeks ago when I was shut out of my account at your end.
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Stephen Squires
(@Welsh19) reported
from
Pontardawe, Wales
@SkyHelpTeam sort it out… it’s imperative now more than ever when we are working from home to have reliable internet!! There random outages are happening far too often and causing issue for my work and customers!! It’s just a shame I can’t get @virginmedia internet…
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NATALIE BALL 🛡️
(@Natalieball1984) reported
from
Skewen, Wales
@virginmedia I received it back in May/June time, I already logged a complaint with the person who promised me they had sort it because of your absolutely abysmal customer service and still nearly another month later, moving into October I still have not received my refund! Coming into 6 mths
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🧑💻 Michał in CS
(@michalincs) reported
from
Swansea, Wales
I cancelled @virginmedia broadband as the price kept increasing, the service wasn't. They offered 75% more speed for 40% less as I was such a "loyal customers for years". Effectively, they admitted they were overcharging me for years hoping that will make me stay! No thank you.
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Duncan Lewis
(@grumpyoldprof) reported
from
Skewen, Wales
Hello @virginmedia. My ntl email is down for third time in as many months and am unable to connect to the server. How long before it is back please?
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Duncan Lewis
(@grumpyoldprof) reported
from
Skewen, Wales
Hello @virginmedia. I cannot sign in to my ntlworld email - it says my password is not recognised. Is the server down please as my password has not changed. This has happened at least 6 times in the last 12 months.
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Adam Croft
(@Adamcroft1996) reported
from
Pontarddulais, Wales
@virginmedia No no known faults he was very surprised when I went out initially as he thought it was an isolated incident with next door
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Kevin Child
(@KevDocChild) reported
from
Swansea, Wales
@virginmedia you really are impossible!20+ years as a customer, you invite me to get in touch to discuss my end of contract choices, then provide the lamest excuses when I try but fail! Mmm #timeforachangeofprovider
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Adam Croft
(@Adamcroft1996) reported
from
Pontarddulais, Wales
@virginmedia had no wifi since essential work was carried out in the area yesterday. It was supposed to be back up by 4pm yesterday. Neighbour had same issue engineer came out to neighbour and realised we both had the same problem. He said he would let me know what 1/2
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Michael
(@MikeARose98) reported
from
Cwmafan, Wales
@virginmedia why are your customer advisors refusing to let people leave? I keep getting hung up on within a few minutes after they've transferred me between each other a few times. This service is shockingly bad 😡
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Phil Cowley #YJB4LIFE
(@philcowley2) reported
from
Swansea, Wales
@virginmedia PS I know the link is at the bottom when you scroll down, it's just it would be easier if it was at the top
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Nagood
(@Nagood01) reported
@virginmedia Yes the 26th is the fix date they've been told, but they've heard a previous fix date only to see that move twice! So I suggest if it moves again you might end up losing a whole street of customers.
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Karl Carney
(@carney6times) reported
@virginmedia It regularly freezes, regularly have recordings issue CS2200 in the middle of watching, is sluggish to move around and decides to switch the tele back on in the middle of the night randomly.
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I̶r̶r̶i̶t̶a̶t̶i̶n̶g̶_̶l̶l̶a̶m̶a̶ 💀
(@LlamaIrritating) reported
@virginmedia If its not why does that model have so many issues compared to its predecessor, sadly playing the (I can relate game) doesn't work all the time. You may have it but doesn't mean it's having the same issues, either that or the main wall outlet being so old itself is the cause?
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C h r i s • B a r n e s
(@o0_barnesy_0o) reported
@virginmedia If I reboot the router it takes ages for the wifi network to be joinable, it usually comes up with no signal or it’s not in range even though some equipment trying to connect is in the same room
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Ian Bousfield
(@Bousyian) reported
@virginmedia any reason why your main help line just doesn't pick up at all - For a communications company its as bad as it gets !
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Marianna
(@Mariann42308688) reported
@virginmedia can somebody please follow up my complaint? Your gear is on its way back to you and direct debit cancelled but I would still like resolution. The £300 you want from me for a week's worth of broadband supply and my cancellation due to awful signal are hard to ignore.
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Ryan S McDonald
(@R_McD29) reported
@virginmedia Hi - I’m terminating my contract as can’t get Virgin media at my new address. What evidence/support do you need for this to avoid paying the termination fee? Thanks, Ryan
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Matt LJ 🇺🇦
(@MattRLJ) reported
@virginmedia What a surprise silence. Profiteering at the worst possible time in our country. Grocers etc are doing their best to maintain prices, your business triple customers that want to stay what new customers get…. Well done
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Robert G Edge (Ex Labour Party Member)
(@RobertGEdge) reported
@HousingandCare @KevinPascoe This month, due to being £400 down on my take home pay, I haven't paid my council tax, Virgin media bill, car insurance, and ran out of money last week, ran out of food yesterday, this is due to being long term sickness due to pulmonary fibrosis and cerebral haemorrhages....
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Shaun Morris
(@ShaunMorris4) reported
Trying to find a way to contact @virginmedia when you have an issue to resolve is even harder than trying to get a straight and honest answer out of Boris Johnson. The company clearly has no interest is resolving customers problems.