Virgin Media Outage in Swansea, Wales

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

 Problems detected at Virgin Media

Virgin Media problems in the last 24 hours in Swansea, Wales

Virgin Media Outage Chart in Swansea, Wales

June 17: Problems at Virgin Media

Virgin Media is having issues since 02:20 PM GMT. Are you also affected? Leave a message in the comments.

Most Reported Problems:

Internet
(54.49%)
Wi-fi
(14.28%)
TV
(11.21%)
Phone
(8.56%)
E-mail
(7.28%)
Total Blackout
(4.18%)

Virgin Media Outage Map Near Swansea, Wales

The most recent outage reports and issues originated from Port Talbot, Neath, Swansea, Ammanford, Neath and Gorseinon.

Port Talbot Wi-fi
Swansea Wi-fi
Ammanford Phone
Ammanford Phone
Ammanford Phone
Swansea Wi-fi

Virgin Media in Swansea, Wales Comments

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Virgin Media Issues Reports Near Swansea, Wales

Latest outage, problems and issue reports in Swansea and nearby locations:
  • missscarlymarie carly marie lloyd (@missscarlymarie) reported from Neath, Wales

    6th phone call to @virginmedia absolutely useless getting things done! Being kept on the phone for up to 45mins for them to tell me everytime it's sorted! And never is! Be more than happy to disconnect after this 😠

  • bitterpola pola (@bitterpola) reported from Swansea, Wales

    @virginmedia It is sorted out now but you guys really have to sort out your login and register postal online, it has been down for months.

  • bitterpola pola (@bitterpola) reported from Swansea, Wales

    Deactivating the parental controls w Virgin Media should not be this hard at all, half their website has been down for months

  • SamuelHill98 Sámuel Hill (@SamuelHill98) reported from Swansea, Wales

    @virginmedia the Sky Sports red button service is a shambles

  • emzyfifi Emma fiona rawlings (@emzyfifi) reported from Port Talbot, Wales

    @virginmedia omg my ITV has gone down and I'm missing #Corrie 😫

  • Clo_Nadine *•💎..cнℓσε ηα∂ιηε ∂αℓℓιηg *🏳️‍🌈* (@Clo_Nadine) reported from Swansea, Wales

    @virginmedia Your stil not getting it lol I want my phone to work with out my WiFi as my one work don’t work I need my hour to contact people it’s all sudden not working I hardly ever use my WiFi anyways my phones Better but no working nothing ykvto my WiFi box

  • Clo_Nadine *•💎..cнℓσε ηα∂ιηε ∂αℓℓιηg *🏳️‍🌈* (@Clo_Nadine) reported from Swansea, Wales

    @virginmedia are you down again! My internet ain’t working with out WiFi!!!!

  • zumbawithlou18 Louise price (@zumbawithlou18) reported from Swansea, Wales

    @virginmedia so disappointed with this company been loyal customer for so many years but cant give same offer to renew my contract as new customer offers!! New customers get sky sports and bt sport for £65 but long term customers £100 !!

  • AaronPhillips_7 Aaron Phillips (@AaronPhillips_7) reported from Gorseinon, Wales

    @virginmedia It's still down 😭

  • 7R15 .Tris (@7R15) reported from Swansea, Wales

    @KimGuest @virginmedia Just checked @MoneySavingExp and found I can get the same download speed and unlimited for £20 with talktalk... only issue is new 18mo contract if I’m not gonna be staying here! My Virgin’s rolling now so 1mo notice - guess could take talktalk to new place though!

  • therealtwallace y postmon cerddorol (@therealtwallace) reported from Aberavon, Wales

    @virginmedia No problem!

  • brynmj99 Bryn (@brynmj99) reported from Gorseinon, Wales

    @virginmedia Of course. The router is in the only place it can go, on the desk in my study. I’m using WiFi extenders to spread the signal around the house but when connected to those the signal is even worst (approx 10mbs). Paying for fibre doesn’t seem beneficial at all.

  • brynmj99 Bryn (@brynmj99) reported from Gorseinon, Wales

    @virginmedia All done. No reported issues

  • ennui132000 wayne (@ennui132000) reported from Swansea, Wales

    @virginmedia I’ve already made 11 calls what’s the point of your department when you can’t do anything to help I’ve claimed back £800 under the dd guarantee scheme and going to sky

  • ennui132000 wayne (@ennui132000) reported from Swansea, Wales

    @virginmedia Yes no help don’t even know what CISAS or ODR is

  • ennui132000 wayne (@ennui132000) reported from Swansea, Wales

    @virginmedia That email on 19 nov advising jans bill would be £36 was wrong waiting in vain for a supervisor customer service advisor doesn’t know what CISAS or ODR is and it will cost you £500 per complaint dd guarantee invoked bank refunds £800 sky booked for Thursday less u sort it

  • ennui132000 wayne (@ennui132000) reported from Swansea, Wales

    @virginmedia Crap service crap customer service

  • ennui132000 wayne (@ennui132000) reported from Swansea, Wales

    @virginmedia loyalty discount ended in Oct 19 nov have email after renegotiate saying my January bill would be £36 but taken £55. Now £40 for being overdrawn Ofcom contacted supply details of your independent conflict resolutions scheme customer services/relations no interest

  • CraigMurphy75 Murph© (@CraigMurphy75) reported from Swansea, Wales

    @MartinSLewis the 2nd advisor hung up on me and the 3rd advisor currently has had me on a silent hold for the last 15 minutes after telling me @virginmedia have a system issue which is preventing the cease order and I have to call back in 7 working days.

  • ennui132000 wayne (@ennui132000) reported from Swansea, Wales

    @virginmedia In over 25 years been thru Nynex cable and wireless telewest nil and virgin never missed a dd payment you are a disgrace

  • ennui132000 wayne (@ennui132000) reported from Swansea, Wales

    @virginmedia Like most on paperless billing you send me an email we look at the amount stop hiding behind t&c stop ripping ppl off your quick enough to call if the bill is late customer service a courtesy call was needed rather than replying with a curt response sky here I come

  • Babyeh66 Helen Roberts (@Babyeh66) reported from Swansea, Wales

    @virginmedia My husband’s Samsung J3 with you can’t make calls today, incoming calls are fine so is internet. Tried everything Google suggests. Please help

  • ennui132000 wayne (@ennui132000) reported from Swansea, Wales

    @virginmedia u sent me a letter saying my bill was going up £4 no notification my loyalty discount had run out so it went form 55 to 70 the are hole in customer services actually laughed at me for complaining and refused to put me thru to disconnections crap service

  • TheSundayPlan Teresa Rowe (@TheSundayPlan) reported from Skewen, Wales

    No internet now for 7 days!!! That’s ridiculous 😡😡😡 @virginmedia please sort it out! I’m in the SA10 area! Please provide me with an update. We’ve had false promises all week with “expected fix times” I’ve also requested text updates and have not yet received 1 text!!!

  • TheSundayPlan Teresa Rowe (@TheSundayPlan) reported from Skewen, Wales

    My broadband has been down for days now!!! And I’m unable to get through to the call centre! Please can you update me on when this issue will be resolved @virginmedia

  • SimonJWilkinson Simon Wilkinson (@SimonJWilkinson) reported from Swansea, Wales

    @virginmedia Password problem. Then it's not accepting the bill details taken from my last email.

  • SimonJWilkinson Simon Wilkinson (@SimonJWilkinson) reported from Swansea, Wales

    @virginmedia Unable to sign in. Exhausted all methods....

  • zumbawithlou18 Louise price (@zumbawithlou18) reported from Swansea, Wales

    @virginmedia disgusting that you will not speak to anyone re wifi issues !!! Got cut off on landline / no one on live chat!!! Daughter got homework to be submitted by tomorrow need wifi asap!!! Get it sorted over 24hrs quick enough to contact us if you did not receive payment!!!

  • Diamondzgirl ♥Dime❤️ (@Diamondzgirl) reported from Dunvant, Wales

    @virginmedia None of your staff sing from the same song sheet. It’s really crap, crap service, crap attitude, crap staff attitudes.

  • Diamondzgirl ♥Dime❤️ (@Diamondzgirl) reported from Dunvant, Wales

    Appalling service from @virginmedia as per, several different conversations with staff, several different versions of how it works, a call handler that spoke over my husband rather than listening, £88 taken, yet we’ve DOWNGRADED & they’ve already stopped channels. #shocking

  • davc1 christina davies (@davc1) reported from Swansea, Wales

    @virginmedia massive complaint about after service 20 times +. Rang never mind hours waiting then cut off !!!!!! Attitude appalling + patronising

  • pheatley paul heatley (@pheatley) reported from Swansea, Wales

    @virginmedia ok checked the app and called 150- I need a firmer eta on when the service will be restored in sa2 area. Am working from home and now have to book time off because I can’t actually work!

  • jonesythejack Steve Jones (@jonesythejack) reported from Swansea, Wales

    @virginmedia The complexity of the fault is probably the engineer that was working in the green box at the end of the road on the Thursday it all went down has disconnected something. And I haven’t seen a @virginmedia van there since or anyone working on it since the fault

  • jonesythejack Steve Jones (@jonesythejack) reported from Swansea, Wales

    @virginmedia @virginmedia proclaim to have the fastest internet speed. I can guarantee you they have the slowest customer service at rectifying faults. 2 weeks and counting no internet and no tv. Shocking service

  • jonesythejack Steve Jones (@jonesythejack) reported from Swansea, Wales

    @virginmedia It will be rectified in an estimated time that is the 24th but they have said this every time I have phoned and moved the date 4 times when I ask to speak to management they put me through to the resolution(canceling account) department

  • jonesythejack Steve Jones (@jonesythejack) reported from Swansea, Wales

    @virginmedia You are more than welcome to come to my home and listen to the phone call. They say the same scripted quote every time I have called them. This is a joke of customer service everyone is saying they’re sorry but no one is prepared to do anything about the fault for 2 weeks

  • jonesythejack Steve Jones (@jonesythejack) reported from Swansea, Wales

    @virginmedia Intermittent. But there is nothing intermittent there is no internet or tv for last 10 days. The engineers can’t be very good then if they are working hard on it for this amount of time without resolving the issue. Your more than welcome to chase it up Sa5 9ph area

  • markleroof Mark (@markleroof) reported from Swansea, Wales

    @virginmedia Yes, and I’m off. Give sky a go, and if they turn out as bad as Virgin Media it will be dodgy box’s as the way forward for me.

  • Hywel79 Hywel (@Hywel79) reported from Swansea, Wales

    @virginmedia Hah, it probably does. I was just wondering why ghosts keep want to watch so much bad TV

  • Hywel79 Hywel (@Hywel79) reported from Swansea, Wales

    Does anyone else's @virginmedia box randomly change channels if they leave it on ? I never watch stuff on itv except maybe football but quite often when I turn the telly on apparently the last thing I was watching was ITV 4. #ghosts #weirdtv #itvhaunts #whoswatching

  • PowerRachx Rachel Power (@PowerRachx) reported from Swansea, Wales

    @virginmedia Are they fixed yet? I don’t want to be on hold for another 25 mins for them to just tell me they are down again?? Thanks

  • ryansaunders7 Ryan Saunders (@ryansaunders7) reported from Swansea, Wales

    Fucking hammering my data with u lot. Shit bags @virginmedia

  • grumpyoldprof Duncan Lewis (@grumpyoldprof) reported from Neath, Wales

    @virginmedia Can someone please help. My wi-fi is pedestrian. I have reset the router 3 times and spoken to your call centre in India. I have been a customer for 20+yrs and the explanation from your advisor in India doesn’t stack up. Nothing has changed and the WiFi is awful

  • TerrySinnett Terry Sinnett (@TerrySinnett) reported from Porthcawl, Wales

    @dannyle56694519 @Liberty_Butler @virginmedia I’ve been with BT for at least 11 years and not had any problems.

  • LDBeauty4 LDBeauty (@LDBeauty4) reported from Neath, Wales

    @virginmedia very dissapointed with the service you provide with regards to internet. We have had a technician out before and within days it was down again. Now we've had to ring for another to come out and have to wait until tuesday. Not good enough!

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:
  • cjs76 Carl Sumner (@cjs76) reported

    @virginmedia Well check the tweet I just sent you. This is just laughably awful.

  • SwamiBaracus Swami Baracus (@SwamiBaracus) reported

    FURIOUS with @virginmedia, they’ve just lost a loyal customer. Lied to me on the phone about pricing & packages, & when I called to complain, had no answers, & purposely kept me on the phone for 45mins till 8pm when their customer services close so they won’t have to answer me.

  • fowl_DD Dawn Fowler (@fowl_DD) reported

    @virginmedia He has ...... no help!!!... shockin.. poor customer service!!

  • ashcauser79 Ash C (@ashcauser79) reported

    @Si_EFC @virginmedia 😳😳😳. Absolutely shocking that. I put the phone down. They will still want the £££ each month though

  • fowl_DD Dawn Fowler (@fowl_DD) reported

    @virginmedia And... they have replied to the team requesting the box... being fobbed off and told to ignore the emails!.. BUT, they are still being bombarded with them. ! No help whatsoever.

  • Jd66pt Jon Dowling (@Jd66pt) reported

    @virginmedia Just gave it a call and there is no fault in the area. Only dodgy in my house. Have recently had a booster sent to me. This unfortunately didn’t improve the service

  • krismunro123 Kris Munro (@krismunro123) reported

    @virginmedia Ha , in Orlando and receive a text to say it’s A further 4 days to fix this problem! Unbelievable @virginmedia . 11 years a customer until I’m home . 👎🏻

  • Melbs23 Mike Melbourne (@Melbs23) reported

    @virginmedia I have been on hold for an hour to customer service...only to be spoken to in the most patronising & rude way by "Paul" in cancellations. That's my contract terminated.

  • cjs76 Carl Sumner (@cjs76) reported

    @virginmedia Someone has just replied now. I was specifically asked on SM to use this method. I have also tried ringing and the current wait time is over 20 minutes. I'm not sure I could be any less impressed with the service that has been 'provided.'

  • fowl_DD Dawn Fowler (@fowl_DD) reported

    @virginmedia Yes.. but...... The engineer took the box!!!!.... so thats not our issue... We have no box to return. You need to spk to the engineer who changed the box.