Virgin Media

Virgin Media Outage Report in Llanelli, Carmarthenshire, Wales

Some problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

The latest reports from users having issues in Llanelli come from postal codes SA15.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Llanelli, Wales

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Llanelli and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Llanelli, Carmarthenshire, Wales 05/04/2025 04:35

May 04: Problems at Virgin Media

Virgin Media is having issues since 07:40 AM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (55%)

    Internet (55%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (13%)

    Total Blackout (13%)

  4. TV (8%)

    TV (8%)

  5. E-mail (7%)

    E-mail (7%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Llanelli, Carmarthenshire, Wales

The most recent Virgin Media outage reports came from the following cities: Swansea and Llanelli.

Loading map, please wait...
City Problem Type Report Time
United KingdomSwansea TV
United KingdomSwansea Internet
United KingdomSwansea Internet
United KingdomSwansea TV
United KingdomSwansea E-mail
United KingdomSwansea TV

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Llanelli, Wales

Latest outage, problems and issue reports in Llanelli and nearby locations:

  • saintdougie Doug Micheal Matthews 😇🇫🇴 (@saintdougie) reported from Llanelli, Wales

    @BaggieBirdd66 @virginmedia Possibly your local council could help you

  • ELGriff28 Elliot Griffiths (@ELGriff28) reported from Swansea, Wales

    @virginmedia Yes, there is. I have outages every week and im trying to work from home. Everytime i call i get the same answer (theres nothing we can do) I asked to raise a complaint and i was told that agents arent allowed? Appalling service!!!!😡

  • ELGriff28 Elliot Griffiths (@ELGriff28) reported from Swansea, Wales

    @virginmedia by far the most awful company there is for customer service and Broadband!! Would not recommend anyone to join this company they dont want to help atall 😡

  • adewagstaff Ade Wagstaff Physio MACP 🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@adewagstaff) reported from Swansea, Wales

    @virginmedia @vmbusinesshelp I have. They were not great. I did explain that the voice options stated there was an issue. However, your email said it would have been sorted last week. You breached the 6 hour window and the 5 people I spoke to in Timbuktu didn't understand me all that well 🤦#poorservice

  • michalincs 🧑‍💻 Michał in CS (@michalincs) reported from Swansea, Wales

    I cancelled @virginmedia broadband as the price kept increasing, the service wasn't. They offered 75% more speed for 40% less as I was such a "loyal customers for years". Effectively, they admitted they were overcharging me for years hoping that will make me stay! No thank you.

  • Adamcroft1996 Adam Croft (@Adamcroft1996) reported from Pontarddulais, Wales

    @virginmedia had no wifi since essential work was carried out in the area yesterday. It was supposed to be back up by 4pm yesterday. Neighbour had same issue engineer came out to neighbour and realised we both had the same problem. He said he would let me know what 1/2

  • enfysjack Paul Johnson (@enfysjack) reported from Swansea, Wales

    He @virginmedia Can you explain to me why a new customer can have the same package as me for £33 ? Whilst I am currently paying £85

  • Adamcroft1996 Adam Croft (@Adamcroft1996) reported from Pontarddulais, Wales

    @virginmedia He apparently told my neighbour that it will just come on at some point tonight? I don’t really hold a lot of faith with that as he had no idea what the issue was?

  • fluffyblanki Karen Thompson (@fluffyblanki) reported from Llanelli, Wales

    @virginmedia We have had nothing but problems with Virgin and their customer service is appalling. I’m disappointed with such poor service and feel aggrieved that we have to stay with them until the end of our contract! 😡

  • adewagstaff Ade Wagstaff Physio MACP 🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@adewagstaff) reported from Swansea, Wales

    @virginmedia business- 30 mins outage on Friday and its still off. Take it you are giving me a free couple of months for the poor service? Thanks, very kind.

  • HayleyJones1987 Haylz 🦢🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@HayleyJones1987) reported from Swansea, Wales

    @virginmedia Hi, who can help in setting up a new landline phone? I’ve followed the instructions it came with but it doesn’t make calls or receive etc. thanks.

  • ELGriff28 Elliot Griffiths (@ELGriff28) reported from Swansea, Wales

    @virginmedia No explanation was given as i mentioned. My problem still isnt solved and im sick and tired of dealing with incompetent agents. Dont worry about the complaint ill raise my concerns with @Ofcom

  • philcowley2 Phil Cowley #YJB4LIFE (@philcowley2) reported from Swansea, Wales

    @virginmedia PS I know the link is at the bottom when you scroll down, it's just it would be easier if it was at the top

  • bigchristweets Chris Davies (@bigchristweets) reported from Gorseinon, Wales

    @virginmedia I'm aware of the line you're taking to defend the 11% increase but the point is that your service is rubbish as demonstrated by the third image. We have to chuck £200 to Google to get a hub that works. I presume you're not getting an 11% pay rise this year. I know I'm not.

  • DarrenH99174695 Darren Hughes (@DarrenH99174695) reported from Swansea, Wales

    @virginmedia Wife had spent over four hours on the phone to various operatives over two days, no help whatsoever.

  • carlbillings61 Carl Billingsley (@carlbillings61) reported from City and County of Swansea, Wales

    @virginmedia - another frustrating phone call to you where previously upheld complaint still not initiated 😡. Can someone contact me please ?

  • Adamcroft1996 Adam Croft (@Adamcroft1996) reported from Pontarddulais, Wales

    @virginmedia No no known faults he was very surprised when I went out initially as he thought it was an isolated incident with next door

  • Kristian_Turner Kristian Turner (@Kristian_Turner) reported from Swansea, Wales

    @virginmedia Yes and says that the estimated fix time is 22:00 for all three!

  • scooterman79_1 Andy Williams (@scooterman79_1) reported from Swansea, Wales

    @virginmedia Internet playing up yet again, absolutely shocking service..

  • KevDocChild Kevin Child (@KevDocChild) reported from Swansea, Wales

    @virginmedia you really are impossible!20+ years as a customer, you invite me to get in touch to discuss my end of contract choices, then provide the lamest excuses when I try but fail! Mmm #timeforachangeofprovider

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • BlitzExternals Blitz External Cleaning & Maintenance (@BlitzExternals) reported

    @virginmedia No problem at all

  • penguinvases Handbasket Passenger (@penguinvases) reported

    @virginmedia It's updated in the app and has the latest billing cycle. Haven't tried it on another browser due to security concerns but just weird how it never updates in Chrome. Will refer to app in future. Thanks for your help. 👍

  • HarleyCotts Harley (@HarleyCotts) reported

    @virginmedia Broadband package, I ordered it for my new house but its been delayed for completion so I need to cancel my order

  • DukeOfHavoc Duke Of Anti-Growth Coalition (@DukeOfHavoc) reported

    Hey @virginmedia This is incredible. You have somehow created two accounts for me and are now threatening me via email for payment I do not owe and I can't call customer services until I pay. You have literally blocked me. I want someone to ring me NOW.

  • HarleyCotts Harley (@HarleyCotts) reported

    @virginmedia can I have someone who doesn't cut me off on the phone please, have bene trying to cancel an order since yesterday, have spoken to numerous different people and then get cut off just as they are about to cancel, how hard can it be?

  • fairysal Apple Blossom Vintage (@fairysal) reported

    @virginmedia can you not do any better, mum's 91 years old & housebound her bill has gone up to £57.32 have tried ringing to get a better package but told if we change it the price will rise to £61. Any help available?

  • pm1972 Tricia mcgrath gray (@pm1972) reported

    @virginmedia All sorted he was round early this morning not fully sure what the problems was as was at an appointment with mum but dad was there but he does not speak ! but now the phone goes through the internet box ! So thank you for all your help yesterday

  • pdonduncan Peter D-D (@pdonduncan) reported

    @virginmedia Had a text from VM to say sorry that they haven't been able to speak to me a out my ongoing complaint abput 4 months lack of service. They clearly have my number and clearly haven't made any attempt to speak to me. Managers still in hiding!

  • Mr_PaintPots David Wright (@Mr_PaintPots) reported

    @AaronTeamEC @virginmedia So grateful to have local firm @toobbroadband in Southampton delivering stable, consistent 900Mb per sec service for £25 a month.

  • StefHill1 Stef Hill (@StefHill1) reported

    @virginmedia No nothing at all, I have just cancelled my account now which also was greeted by another poor customer service person who says virgin have been 5 times in January yet we have been in and noone has been around.