Virgin Media Outage Report in Llanelli, Carmarthenshire, Wales
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Llanelli, Wales
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Llanelli and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
May 29: Problems at Virgin Media
Virgin Media is having issues since 10:20 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (17%)
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Total Blackout (13%)
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TV (7%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Llanelli, Carmarthenshire, Wales
The most recent Virgin Media outage reports came from the following cities: Swansea and Llanelli.
| City | Problem Type | Report Time |
|---|---|---|
 Swansea |
Internet | |
| Swansea |
Internet | |
| Swansea |
Internet | |
| Swansea |
Internet | |
| Swansea |
TV | |
| Swansea |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Llanelli, Wales
Latest outage, problems and issue reports in Llanelli and nearby locations:
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👹JGall👹
(@_JGall) reported
from
Swansea, Wales
@MrsSusanAlder @virginmedia Virgin are so bad I have them too
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👹JGall👹
(@_JGall) reported
from
Swansea, Wales
@MrsSusanAlder @virginmedia They're a nightmare but won't do anything to fix it now during the pandemic, but expect full payment it's a joke x
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jamesleonard
(@jamesleonard40) reported
from
Swansea, Wales
@virginmedia ffs sake why has our bill gone up too £76 a month just because football back on not happy #lookingtoochange Anyone recommend another service cheaper @SkySports @TalkTalk my dad only wants football nothing else #football #sports
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G
(@therealGDJ) reported
from
Pontarddulais, Wales
@virginmedia do you actually offer any kind of service??
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Susan Alder
(@MrsSusanAlder) reported
from
Swansea, Wales
When @virginmedia service status says everything is fine but it's been on and off since Saturday 😡😡 x
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🏴Shane🏴
(@Shane_Rees) reported
from
Swansea, Wales
@virginmedia I have and have been advised to reboot the router after 14:00. If I have any issues I will be back in touch.
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Stuart Davis
(@stuartdavis21) reported
from
Swansea, Wales
Virgin shitty media down yet again #VirginMediadown #virginmedia
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Sarah
(@Vanilla__Slice) reported
from
Swansea, Wales
@virginmedia I'm moving home at the weekend so engineer's came out to the new property today to connect the outside cables to the house. They were unable to as the neighbours are using that cable. Hope you can help.
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Nat
(@DragonEmbers) reported
from
Swansea, Wales
@virginmedia Having to pay an early disconnection fee because you don't run services there is brilliant customer service 😂
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G
(@therealGDJ) reported
from
Pontarddulais, Wales
@virginmedia abysmal service. I’ve spent almost 2 weeks trying to get through to speak to someone about the price increase you’re looking to force on me, despite that I’m meant to benefit from #MatesRates for life. Please pick up the phone!!!
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kat 🍊
(@_katyjames) reported
from
Swansea, Wales
@virginmedia We had a box fitted yesterday and the signal just isn’t working, it drops ever other minute or so and we can only get service in the room where the box is
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Alice Spils
(@spilzzz) reported
from
Swansea, Wales
@virginmedia It’s a long standing issue which seems to be getting worse. The signal strength is just so so poor. I can’t use the WiFi upstairs most of the time 🙄
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kat 🍊
(@_katyjames) reported
from
Swansea, Wales
@virginmedia pls fix my wifi
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Helen Roberts 🏴
(@Babyeh66) reported
from
Swansea, Wales
@virginmedia Hello, can’t get into @NetflixUK on TiVo box tonight getting error code A01, haven’t had this problem before please help
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🏴Shane🏴
(@Shane_Rees) reported
from
Swansea, Wales
@virginmedia took out new contract. Been waiting 2 days for the service to be activated and have been promised 2 call backs to help resolve the issue which has I have not had. Very poor service indeed.
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Lucy Cohen
(@LucyMazuma) reported
from
Swansea, Wales
@virginmedia Yes so far. But apparently it's a temporary fix and they'll have to return again.
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Richard Hedges
(@hedges1975) reported
from
Gorseinon, Wales
@virginmedia would it be too much trouble for someone to fix my landline issue, I can't receive incoming calls, yet your call centre agents tell me there going to ring me back on my home line and then cut me off!!! Can't ring me back if I can't receive incoming calls!!!!!
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Alice Spils
(@spilzzz) reported
from
Swansea, Wales
@virginmedia why does my WiFi only work in the room my broadband box is in when I live in a tiny 2 bed terrace house :( sooooo annoying. Pls help.
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Paul G
(@paul_g89) reported
from
Swansea, Wales
@virginmedia can’t update my package online can you help please
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Nat
(@DragonEmbers) reported
from
Swansea, Wales
Can't take Virgin Media to my new address because the estate is too new and they don't have Virgin Media in those streets yet. First world problems 😂
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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steven black⚽
(@steveblackPR) reported
@virginmedia answer your phones ! Worst customer service in the world.
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esantiw
(@Santosh_mtiwari) reported
@virginmedia I am calling for waiting for Hours. I have a simple request - I want to cancel my account. I am calling as instructed and on hold for hours , If I want to buy , It can be done in 30 Secs. If not enough people are their to handle calls , an online solution is needed @Ofcom
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Covidiot from UHF
(@fluteuphisnose) reported
@virginmedia got your quick start kit today, tried to connect using your guide to the letter and all I get is a flashing green line. Tried to call for help and after an hour on hold just got disconnected. To say I'm not a happy new customer is an understatement.
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Ryyyyyyyy
(@Ryphilday121) reported
@virginmedia I'm glad your all jumping to help! One at a time please..what a shambles
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Laura
(@Laura70506588) reported
@virginmedia Tried..... lowest they will go for the most basic internet and Tv (which is just freeview channels) is £54!!!! I’ve been a customer for nearly 10 years.... unbelievable.
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Parp
(@Parp99481576) reported
@virginmedia Just looked and I cannot see any outage of this nature listed on your website? So where did he pull this info from exactly? Was everything on that call a lie? Are your agents working from home? I'm wondering if one of his mates has picked up the call! What on earth?
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Danae Wheeler
(@danae_jonica) reported
Been trying to get in touch with @virginmedia for OVER a week about moving property. Tried calling in and chat function and have been queuing for literal hours and nothing. Disappointed with customer service and may switch providers as a result.
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Laura m
(@lj9872) reported
@virginmedia customer service shocking. Extra £99 added to bill not told about after upgrade. 2 advisors assured it would be removed. It hasn’t now service cut off and can’t speak to anyone to sort it out. 2hrs on hold 😡😡
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Gavin-a-laugh
(@Taz02362453) reported
@shanky2719 @virginmedia A bit of both l guess though l can’t believe that all the virgin staff are that bad they must be tutored on what they can and can’t do. @sky they are so much better in everything they do
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Parp
(@Parp99481576) reported
@virginmedia How can an outage last six weeks? Also why are you Faults team mocking people and when I question it, he says "make a complaint then my name is John Smith J.. O.. H,-" so now he is giving me a fake name. I pointed out he said his name was Dylan at the beginning of the call