Virgin Media Outage Report in Llanelli, Carmarthenshire, Wales
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Llanelli come from postal codes SA15.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Llanelli, Wales
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Llanelli and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
January 15: Problems at Virgin Media
Virgin Media is having issues since 05:40 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (15%)
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TV (7%)
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E-mail (5%)
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Phone (2%)
Live Outage Map Near Llanelli, Carmarthenshire, Wales
The most recent Virgin Media outage reports came from the following cities: Llanelli and Swansea.
| City | Problem Type | Report Time |
|---|---|---|
 Llanelli |
TV | |
| Llanelli |
TV | |
| Llanelli |
TV | |
| Swansea |
Internet | |
| Swansea |
Internet | |
| Swansea |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Llanelli, Wales
Latest outage, problems and issue reports in Llanelli and nearby locations:
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Elliot Griffiths
(@ELGriff28) reported
from
Swansea, Wales
@virginmedia No explanation was given as i mentioned. My problem still isnt solved and im sick and tired of dealing with incompetent agents. Dont worry about the complaint ill raise my concerns with @Ofcom
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S
(@SimonLew87) reported
from
Swansea, Wales
@virginmedia Yes I have and it’s says there are no issues. It’s frustrating as I’m working from home and continues to drop or go off.
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Carl Billingsley
(@carlbillings61) reported
from
City and County of Swansea, Wales
@virginmedia - another frustrating phone call to you where previously upheld complaint still not initiated 😡. Can someone contact me please ?
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Benjamin Woodcock
(@TheBenWoodcock) reported
from
Swansea, Wales
@virginmedia a lot of good your mobile service is when I cant call 111 from my phone
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Elliot Griffiths
(@ELGriff28) reported
from
Swansea, Wales
@virginmedia Yes, there is. I have outages every week and im trying to work from home. Everytime i call i get the same answer (theres nothing we can do) I asked to raise a complaint and i was told that agents arent allowed? Appalling service!!!!😡
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S
(@SimonLew87) reported
from
Swansea, Wales
@virginmedia Absolutely awful considering the service provided by your company is terrible, I’m still waiting for a response to my complaint!
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Benjamin Woodcock
(@TheBenWoodcock) reported
from
Swansea, Wales
@virginmedia im getting really annoyed with your mobile service as I cannot receive any automated text messages (which makes 2FA for some stuff impossible). This is an ongoing issue. Also unable to get through to 150
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Adam Croft
(@Adamcroft1996) reported
from
Pontarddulais, Wales
@virginmedia He apparently told my neighbour that it will just come on at some point tonight? I don’t really hold a lot of faith with that as he had no idea what the issue was?
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Karen Thompson
(@fluffyblanki) reported
from
Llanelli, Wales
@virginmedia We have had nothing but problems with Virgin and their customer service is appalling. I’m disappointed with such poor service and feel aggrieved that we have to stay with them until the end of our contract! 😡
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Adam Croft
(@Adamcroft1996) reported
from
Pontarddulais, Wales
@virginmedia No no known faults he was very surprised when I went out initially as he thought it was an isolated incident with next door
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Adam Croft
(@Adamcroft1996) reported
from
Pontarddulais, Wales
@virginmedia had no wifi since essential work was carried out in the area yesterday. It was supposed to be back up by 4pm yesterday. Neighbour had same issue engineer came out to neighbour and realised we both had the same problem. He said he would let me know what 1/2
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S
(@SimonLew87) reported
from
Swansea, Wales
@virginmedia Hey I’ve done everything on your website and still the same issues.
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S
(@SimonLew87) reported
from
Swansea, Wales
@virginmedia why am I buying for you when your broadband service continues to disconnect?! #complaint 😡
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Elliot Griffiths
(@ELGriff28) reported
from
Swansea, Wales
@virginmedia by far the most awful company there is for customer service and Broadband!! Would not recommend anyone to join this company they dont want to help atall 😡
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Andy Williams
(@scooterman79_1) reported
from
Swansea, Wales
@virginmedia Internet playing up yet again, absolutely shocking service..
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Kristian Turner
(@Kristian_Turner) reported
from
Swansea, Wales
@virginmedia Yes and says that the estimated fix time is 22:00 for all three!
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S
(@SimonLew87) reported
from
Swansea, Wales
@virginmedia An engineer came out but still not working properly.
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alison davies
(@alibabie73) reported
from
Llanelli, Wales
@virginmedia Terrible CM service on phone. Ive no internet and the lady wasn’t able to assist and disconnected my call when I requested cancelling my contract. SHOCKING so called service.
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S
(@SimonLew87) reported
from
Swansea, Wales
@virginmedia Yeah I’ve done that and same issues
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Kristian Turner
(@Kristian_Turner) reported
from
Swansea, Wales
@virginmedia Landline, Tivo and Broadband all down. What can I do?
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Timmy10P
(@TimmyLeeOwens) reported
@virginmedia For 90 mins I’ve had on hold music, and this very minute it’s now gone silent. Clearly the customer support person didn’t give a monkeys about resolving my query.
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Mike
(@Mike_Spike81) reported
@virginmedia my internet and tv is not working since Fri. No faults are showing on the service status checker and I can’t book an engineer. Can you confirm if there is an issue in the NW6 area?
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hannahhhh 🐼
(@hannahsissons94) reported
@virginmedia @jordmarsh91 Having the same issue! Being told I won’t get broadband until January!
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Tony Warren
(@TonyWarren34) reported
from
Bexleyheath, England
@virginmedia We wanted to upgrade our hub due to internet continually dropping out in parts of the house when it previously never used to. Followed the link via @virginmedia app which recommended a new hub. Can't do online have to speak to person but been on hold for 1hr+ 3 times & gave up
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douche almighty
(@bozzeroz) reported
@virginmedia in the SM7 postcode we have had no usable internet for 3 weeks. Your 150 call number keeps saying it’s ‘complex’ however you are still billing us all for a full service which you don’t find complex. Can’t talk to anyone as I don’t have over 1 hour to waste
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Name cannot be blank
(@friendface99) reported
@virginmedia your customer service is so bad! I phoned up to make a payment on my mobile account, explained the situation, all I wanna do is make a payment FFS! The woman could barely speak a work of English! Sort it out! Employ BRITISH people!
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Ehsan Oarith
(@ehsan_oarith) reported
@virginmedia received a starter kit today but my internet is still not activated. Have been trying to get through to customer service for almost 4 hours now!!
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Natalie
(@Dills84) reported
@virginmedia just moved house, no internet, phone, TV as promised after a previous 45min online chat to ‘confirm’ and now I’ve been on hold for nearly 2hrs and I’ve listened to the same set of songs about 400 times now...as if no internet, phone, TV and waiting wasn’t bad enough!
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Alex Lines
(@Alex__lines) reported
@virginmedia new customer getting a new line installed, on the phone on hold for the last 45 mins listening to your hold music going round in circles, when checked on the automated service it states 12th December 8am-1pm, new customer not impressed with this service
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Matt Reavill
(@Reavill_Matt) reported
5th attempt to contact @virginmedia to resolve broadband issue, going well, managed to navigate the automated services that just cut you off, then, feeling confident, 1 hour 8 mins on hold to speak to a human and cut off! Simply impossible to contact their customer services!