Virgin Media Outage Report in Pontarddulais, City and County of Swansea, Wales
No problems detected
If you are having issues, please submit a report below.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Pontarddulais, Wales
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Pontarddulais and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
-
Internet (57%)
-
Wi-fi (21%)
-
Total Blackout (10%)
-
TV (7%)
-
E-mail (3%)
-
Phone (2%)
Live Outage Map Near Pontarddulais, City and County of Swansea, Wales
The most recent Virgin Media outage reports came from the following cities: Neath, Swansea and Port Talbot.
| City | Problem Type | Report Time |
|---|---|---|
 Neath |
Internet | |
| Swansea |
Internet | |
| Neath |
Internet | |
| Neath |
Wi-fi | |
| Port Talbot |
Wi-fi | |
| Port Talbot |
Phone |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Pontarddulais, Wales
Latest outage, problems and issue reports in Pontarddulais and nearby locations:
-
Paul G
(@paul_g89) reported
from
Swansea, Wales
@virginmedia can’t update my package online can you help please
-
kat 🍊
(@_katyjames) reported
from
Swansea, Wales
@virginmedia pls fix my wifi
-
Richard Hedges
(@hedges1975) reported
from
Gorseinon, Wales
@virginmedia would it be too much trouble for someone to fix my landline issue, I can't receive incoming calls, yet your call centre agents tell me there going to ring me back on my home line and then cut me off!!! Can't ring me back if I can't receive incoming calls!!!!!
-
Jonathan Tobin
(@JonoTobin) reported
from
Port Talbot, Wales
@virginmedia I was advised that I need to speak to a different department, by what feels like every department in Virgin Media! Whoever dealt with the house to house transfer has made an error.. and has somehow cancelled my service. But no department is taking responsibility to fix
-
kat 🍊
(@_katyjames) reported
from
Swansea, Wales
@virginmedia We had a box fitted yesterday and the signal just isn’t working, it drops ever other minute or so and we can only get service in the room where the box is
-
Jonathan Tobin
(@JonoTobin) reported
from
Aberavon, Wales
@virginmedia I was transferred numerous times. Then finally told that the person who set up the house transfer, has messed it up and somehow cancelled my access. With no solution on how to fix it
-
Nat
(@DragonEmbers) reported
from
Swansea, Wales
@virginmedia Having to pay an early disconnection fee because you don't run services there is brilliant customer service 😂
-
Nat
(@DragonEmbers) reported
from
Swansea, Wales
Can't take Virgin Media to my new address because the estate is too new and they don't have Virgin Media in those streets yet. First world problems 😂
-
Stuart Davis
(@stuartdavis21) reported
from
Swansea, Wales
Virgin shitty media down yet again #VirginMediadown #virginmedia
-
Jonathan Tobin
(@JonoTobin) reported
from
Aberavon, Wales
Spend hours waiting for someone to answer @virginmedia then they just tell me ‘wait till tomorrow and it will work’. And it never does, cancellation never sounded so appealing
-
Helen Roberts 🏴
(@Babyeh66) reported
from
Swansea, Wales
@virginmedia Hello, can’t get into @NetflixUK on TiVo box tonight getting error code A01, haven’t had this problem before please help
-
Sarah
(@Vanilla__Slice) reported
from
Swansea, Wales
@virginmedia I'm moving home at the weekend so engineer's came out to the new property today to connect the outside cables to the house. They were unable to as the neighbours are using that cable. Hope you can help.
-
Beccy Blackmore
(@belock14) reported
from
Aberavon, Wales
@virginmedia I’m having problems getting through to your customer services, I’ve been trying since yesterday morning. This is unacceptable. Please can you send me a link for a web chat.
-
👹JGall👹
(@_JGall) reported
from
Swansea, Wales
@MrsSusanAlder @virginmedia They're a nightmare but won't do anything to fix it now during the pandemic, but expect full payment it's a joke x
-
Jackson
(@Jackson_SCFC) reported
from
Swansea, Wales
@virginmedia I just googled it and my issue is with my pc hooked to my router with an Ethernet cable, the WiFi is fine
-
👹JGall👹
(@_JGall) reported
from
Swansea, Wales
@MrsSusanAlder @virginmedia Virgin are so bad I have them too
-
Gareth Slee
(@garethslee) reported
from
Port Talbot, Wales
@virginmedia My internet has been up and down for the last few days. This morning it completely failed. Rebooted hub a few times but still no go SA13 area.
-
Jonathan Tobin
(@JonoTobin) reported
from
Aberavon, Wales
@virginmedia Could you tell me what department I need to speak to about set up issues after a house move, and what time they close please
-
JonJamesPhotography
(@JonJamesPhoto81) reported
from
Port Talbot, Wales
@virginmedia @johnmclaren1972 All I’m seeing are apologies but still no resolution to fixing issues, providing a decent service or looking after existing customers. I’ll be changing to sky next month.
-
Susan Alder
(@MrsSusanAlder) reported
from
Swansea, Wales
When @virginmedia service status says everything is fine but it's been on and off since Saturday 😡😡 x
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
Femi
(@femstagraphy) reported
@virginmedia Thank you. I mean this has really helped me today where it seems my service has gone from bad to worse where I can’t even open a web page now. But hey I’ll jump onto the community forum where no offence will be meant but I’ll be asked basic questions over and over again. CHEERS4N
-
Philip potter
(@7c25d632f10d435) reported
@virginmedia Having the same problem again thinking of changing to BT a lot better
-
نَمير 🇸🇾
(@NKhabazy) reported
What’s the wrong with your service seriously!! @virginmedia
-
Femi
(@femstagraphy) reported
@virginmedia Honestly if you can’t help me here why then keep on engaging?! Why not give me a number to call, no automation, just someone to call right now that can fix my issues or take them on board rather than this which is frankly annoying me more and more!
-
Andy Beeston
(@Andy_Beeston76) reported
@virginmedia The issue has been raised on your forums since Dec 2020 & you still haven't fixed it. Told by the engineer who installed the hardware that the 360 box is new. Sounds like the paying customer is the Guinea pig? Call raised today via phone but I expect no response!
-
Vish
(@MrVeesh) reported
@Juggzy @virginmedia I was so pissed with Virgin media after my connection was down for 6 weeks while I was supporting NHS IT infrastructure & being told the best they could do was give me £3 even after accepting THEIR engineer broke the connection in the road I got a @VodafoneUK 5g router.
-
Juggzy Malone
(@Juggzy) reported
But there is no excuse for @virginmedia's appalling treatment of my complaint. I was gaslighted, ignored and shut down at every turn, usually alongside cutesy emoticons. I was told it was not possible to get an engineer out (it was possible).
-
Femi
(@femstagraphy) reported
Companies to avoid for service from personal experiences. 1. Ryanair @Ryanair 2. Vodafone @VodafoneUK 3. Virgin media @virginmedia The list continues to grow
-
Sarah
(@SaroarRS) reported
Anyone else on Virgin Media having serious disconnection issues today? They're literally ragging me from getting 97 woodcut and it's not cool
-
Kayleigh ✨
(@8_BitGirl) reported
@virginmedia Trying to get in touch with your customer service to fix our patchy internet; but your website doesn’t seem to include any way to contact you. Does your customer service even exist? Please could someone let me know a telephone number or link to live chat please.