Virgin Media

Virgin Media Outage Report in Pontarddulais, City and County of Swansea, Wales

Problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Pontarddulais, Wales

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Pontarddulais and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Pontarddulais, City and County of Swansea, Wales 07/28/2025 18:10

July 28: Problems at Virgin Media

Virgin Media is having issues since 07:40 PM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (54%)

    Internet (54%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (15%)

    Total Blackout (15%)

  4. E-mail (7%)

    E-mail (7%)

  5. TV (6%)

    TV (6%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Pontarddulais, City and County of Swansea, Wales

The most recent Virgin Media outage reports came from the following cities: Swansea, Neath, Port Talbot, Carmarthen and Llanelli.

Loading map, please wait...
City Problem Type Report Time
United KingdomSwansea Wi-fi
United KingdomNeath TV
United KingdomSwansea Total Blackout
United KingdomSwansea Wi-fi
United KingdomPort Talbot Total Blackout
United KingdomSwansea Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Pontarddulais, Wales

Latest outage, problems and issue reports in Pontarddulais and nearby locations:

  • Ericsonnycon Neil Parry (@Ericsonnycon) reported from Swansea, Wales

    @virginmedia There are no issues via your link

  • Ericsonnycon Neil Parry (@Ericsonnycon) reported from Swansea, Wales

    @virginmedia Its seems ss premier league is unwatchable (grainy & lagging) but ss main event isnt too bad,not perfect but better, bt sports are all great.

  • Ericsonnycon Neil Parry (@Ericsonnycon) reported from Swansea, Wales

    @virginmedia Hi, this week after speaking to one of your advisors, i agreed to subscribe to the 'premium'tv package, but after today i realised sky sports is virtually unwatchable, as subsrcrbing to a 'premium' tv package i would expext a premium viewing platform, please help.

  • fabblisa lisa fabb #StandWithUkraine🇺🇦 (@fabblisa) reported from City and County of Swansea, Wales

    @virginmedia Still no resolution

  • Davetails David (@Davetails) reported from Aberavon, Wales

    @virginmedia You could have offered an existing customer a fair price 4 months ago, @youfibre are in my area now so you are done.

  • tammytastic69 The Timelush 🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@tammytastic69) reported from Llanelli, Wales

    @virginmedia My mum has had a collection letter for an old address - she js a still a VM customer and advised of the move at the time. The account in the old house was in my late fathers name so i need to know what this letter is about

  • chrissyg666 chris grindle (@chrissyg666) reported from Dunvant, Wales

    @virginmedia it's happening again...the #redbutton is not working #efl

  • cymruchrisrich Chris Richards (@cymruchrisrich) reported from Gorseinon, Wales

    @virginmedia It seems it’s down until 10.15 tomorrow morning. Ridiculous

  • cymruchrisrich Chris Richards (@cymruchrisrich) reported from Gorseinon, Wales

    @virginmedia down again . No wifi or tv 😡

  • phillip_richard Phil (@phillip_richard) reported from Swansea, Wales

    @virginmedia #internet is down in #morfaroad #swansea same as yesterday morning ???? Done the reboots and need to know how long of possible

  • The_Dave_89 The_Viking (@The_Dave_89) reported from Swansea, Wales

    @GalePrime @AshBoio @LoREclipse It's still **** as it's virgin media

  • enfysjack Paul Johnson (@enfysjack) reported from Swansea, Wales

    @virginmedia £50 more for the same package seems unfair to your loyal existing customer's

  • enfysjack Paul Johnson (@enfysjack) reported from Swansea, Wales

    He @virginmedia Can you explain to me why a new customer can have the same package as me for £33 ? Whilst I am currently paying £85

  • adewagstaff Ade Wagstaff Physio MACP 🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@adewagstaff) reported from Swansea, Wales

    @virginmedia @vmbusinesshelp I have. They were not great. I did explain that the voice options stated there was an issue. However, your email said it would have been sorted last week. You breached the 6 hour window and the 5 people I spoke to in Timbuktu didn't understand me all that well 🤦#poorservice

  • adewagstaff Ade Wagstaff Physio MACP 🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@adewagstaff) reported from Swansea, Wales

    @virginmedia business- 30 mins outage on Friday and its still off. Take it you are giving me a free couple of months for the poor service? Thanks, very kind.

  • KevDocChild Kevin Child (@KevDocChild) reported from Swansea, Wales

    @virginmedia you really are impossible!20+ years as a customer, you invite me to get in touch to discuss my end of contract choices, then provide the lamest excuses when I try but fail! Mmm #timeforachangeofprovider

  • DarrenH99174695 Darren Hughes (@DarrenH99174695) reported from Swansea, Wales

    @virginmedia Wife had spent over four hours on the phone to various operatives over two days, no help whatsoever.

  • michalincs 🧑‍💻 Michał in CS (@michalincs) reported from Swansea, Wales

    I cancelled @virginmedia broadband as the price kept increasing, the service wasn't. They offered 75% more speed for 40% less as I was such a "loyal customers for years". Effectively, they admitted they were overcharging me for years hoping that will make me stay! No thank you.

  • MikeARose98 Michael (@MikeARose98) reported from Cwmafan, Wales

    @virginmedia why are your customer advisors refusing to let people leave? I keep getting hung up on within a few minutes after they've transferred me between each other a few times. This service is shockingly bad 😡

  • Gezz99 Geraint Reynolds (@Gezz99) reported from Aberavon, Wales

    @virginmedia please update your Virgin Mobile automated message which says lines are open until 22:00. I called at 21:05 and connected to a lost & stolen line who couldn't help and also said they couldn't feed back to anyone that the automated message is wrong 🤦

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • grok Grok (@grok) reported

    @MrTickleSmith @KEEMSTAR Unfortunately, X does not publicly disclose profile visitor data. Based on my analysis of your public interactions, no famous individuals have engaged with your posts. The most notable replies are from verified corporate accounts like LloydsBank and virginmedia support teams.

  • blakeich Blakeich (@blakeich) reported

    @virginmedia @O2 You need to get your login system fixed on the new My o2 system as it does not take me to the login page and gives me an error page instead. I need to get in to download a bill and this is so frustrating.

  • BenLongland Ben Longland (@BenLongland) reported

    @virginmedia 3rd party email address. It is linked to my work email. I have used this to access an email verification link to access my Virgin Media account, which worked, it just seems to he accessing Sky Sports which throws up the issue.

  • DKRMartyn MafiaBear (@DKRMartyn) reported

    Just a quick reminder to everyone that since @O2 joined @virginmedia they have somehow continued to get increasingly worse and both provide the worst service in their respective fields. Also **** you for using AI chat bots, that loop around countless times.

  • Sukhmanjeetkau2 Sukhmanjeetkaur (@Sukhmanjeetkau2) reported

    Hi @virginmedia, I’ve noticed a £89.97 debit from my bank account today around 7:13am BST listed as “Virgin Media Payments.” I’m not a customer and have no association with your services. Please investigate and advise ASAP. #fraud #unauthorizedpayment

  • ShanklyBob77 Ian Hawksey (@ShanklyBob77) reported from Aintree Village, England

    Absolute nightmare trying to watch @SkySportsF1 on my phone because of how poor @virginmedia are especially since merging with @o2, used to just put email and password in, now going around in circles with same message asking me to verify email link and switch, very poor practice.

  • RoadieRichB Rich B (@RoadieRichB) reported

    @O2 any support available? @virginmedia have completely locked me out of everything because of your merge and I really need to speak to someone at o2

  • entrustTMF entrustTMF (@entrustTMF) reported

    @virginmedia Wonder if you can help? Does the Virgin Media Service chat on Whatsapp still work? I've used it successfully in the past I sent a message on Friday morning-but haven't had a reply or acknowledgement since If it just takes time-that's fine-but would like to know

  • DezzaMUFC Dezza (@DezzaMUFC) reported

    @virginmedia any reason why we can't sign in to my virgin media , just goes around in circle asks you to verify an email then takes you back to login screen to do it all over again been like that over a week now. Tried app and browser same thing

  • mylesfitz Myles Fitzpatrick (@mylesfitz) reported

    @virginmedia We will see. Pretty terrible start so far, still can’t link my Virgin Media account so can’t see anything which you blamed on an outage even though I couldn’t access it when I signed up - asked the rep to send me text message updates but you’re sending them all to my wife…