Virgin Media Outage Report in Pontarddulais, City and County of Swansea, Wales
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Pontarddulais, Wales
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Pontarddulais and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (44%)
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TV (22%)
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Wi-fi (13%)
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Total Blackout (13%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Pontarddulais, City and County of Swansea, Wales
The most recent Virgin Media outage reports came from the following cities: Swansea, Neath, Port Talbot, Llanelli and Carmarthen.
| City | Problem Type | Report Time |
|---|---|---|
 Swansea |
Wi-fi | |
| Neath |
Internet | |
| Swansea |
TV | |
| Swansea |
TV | |
| Swansea |
TV | |
| Swansea |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Pontarddulais, Wales
Latest outage, problems and issue reports in Pontarddulais and nearby locations:
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GAYNOR JOHNSON
(@JOHNSONGAYNOR) reported
from
Skewen, Wales
@virginmedia Had trouble with TV since this morning. Now have just BBC and ITV. Tried phoning but had short message saying they are busy and phone later! Phoned later…same message! What’s going on!?
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Nett 🏴
(@NettThom) reported
from
Neath, Wales
Customer service is an alien concept to @virginmedia
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alison davies
(@alibabie73) reported
from
Llanelli, Wales
@virginmedia Terrible CM service on phone. Ive no internet and the lady wasn’t able to assist and disconnected my call when I requested cancelling my contract. SHOCKING so called service.
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Rachel George
(@George2Rachel) reported
from
Neath, Wales
@virginmedia thank you for keeping me on hold for the last 35 minutes then disconnecting me. I really didn’t have anything better to do on a Friday evening. Useless customer service continues
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Kristian Turner
(@Kristian_Turner) reported
from
Swansea, Wales
@virginmedia Landline, Tivo and Broadband all down. What can I do?
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Carl Billingsley
(@carlbillings61) reported
from
City and County of Swansea, Wales
@virginmedia - another frustrating phone call to you where previously upheld complaint still not initiated 😡. Can someone contact me please ?
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Elliot Griffiths
(@ELGriff28) reported
from
Swansea, Wales
@virginmedia Yes, there is. I have outages every week and im trying to work from home. Everytime i call i get the same answer (theres nothing we can do) I asked to raise a complaint and i was told that agents arent allowed? Appalling service!!!!😡
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Kristian Turner
(@Kristian_Turner) reported
from
Swansea, Wales
@virginmedia Yes and says that the estimated fix time is 22:00 for all three!
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MrandMrs50Plus
(@MrandMrs50Plus) reported
from
Port Talbot, Wales
@virginmedia So you can't supply daughter's new house with broadband and so insist on a termination fee?!? They don't want to terminate. You're the ones who can't honour the contract! Can you please help here?
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Rachel George
(@George2Rachel) reported
from
Neath, Wales
@virginmedia still trying to sort broadband.Was promised a booster, no show.Calling to report a fault.Disconnected calls Again. Taking up hours of my time. customer service appalling. raising own complaint with offcom as you couldn’t be bothered to give me results of last one
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NATALIE BALL 🛡️
(@Natalieball1984) reported
from
Skewen, Wales
@virginmedia I never received a final bill on paper, only paperless but because it's been so long now, none of that information is on my account anymore when I log in! I've looked now & it's giving me no info. Can u please DM me so I can send my customer number & u can looking into this plz!
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Stephen Squires
(@Welsh19) reported
from
Pontardawe, Wales
@SkyHelpTeam sort it out… it’s imperative now more than ever when we are working from home to have reliable internet!! There random outages are happening far too often and causing issue for my work and customers!! It’s just a shame I can’t get @virginmedia internet…
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Michael owen Ⓜ
(@mikeyowen2) reported
from
Cwmafan, Wales
@virginmedia next time my internet goes off when I'm 5 kills on warzone il be bringing verdansk to your ******* office. #**** #gulag #warzone
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Elliot Griffiths
(@ELGriff28) reported
from
Swansea, Wales
@virginmedia No explanation was given as i mentioned. My problem still isnt solved and im sick and tired of dealing with incompetent agents. Dont worry about the complaint ill raise my concerns with @Ofcom
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Duncan Lewis
(@grumpyoldprof) reported
from
Skewen, Wales
Hello @virginmedia. My ntl email is down for third time in as many months and am unable to connect to the server. How long before it is back please?
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NATALIE BALL 🛡️
(@Natalieball1984) reported
from
Skewen, Wales
@virginmedia I received it back in May/June time, I already logged a complaint with the person who promised me they had sort it because of your absolutely abysmal customer service and still nearly another month later, moving into October I still have not received my refund! Coming into 6 mths
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Andy Williams
(@scooterman79_1) reported
from
Swansea, Wales
@virginmedia Internet playing up yet again, absolutely shocking service..
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Elliot Griffiths
(@ELGriff28) reported
from
Swansea, Wales
@virginmedia by far the most awful company there is for customer service and Broadband!! Would not recommend anyone to join this company they dont want to help atall 😡
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Karen Thompson
(@fluffyblanki) reported
from
Llanelli, Wales
@virginmedia We have had nothing but problems with Virgin and their customer service is appalling. I’m disappointed with such poor service and feel aggrieved that we have to stay with them until the end of our contract! 😡
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Duncan Lewis
(@grumpyoldprof) reported
from
Skewen, Wales
Could someone @virginmedia please help. I cannot access my ntlworld emails. This happened a few weeks ago when I was shut out of my account at your end.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Matt Mockford
(@MofoMatt) reported
@virginmedia @atcaldwell15 Not if your internet is down
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Dojasgirlfriend
(@Dojasgirlfrien2) reported
@virginmedia why is my wifi so slow
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🕸️ StAAAAAHHHHH!💀
(@StarCur1) reported
@virginmedia hey, I need to speak to you but there’s never webchat available. Calling is very difficult. What can I do?
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Blu Mar Ten
(@BluMarTen) reported
@virginmedia i've tried in two mobile browsers and two desktop browsers and it doesn't work anywhere. But then you already know this.
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Natasha Watson
(@TashWatWatson) reported
@virginmedia upload speed is below 1mbps so I'm unable to do my job, are you able to fix this? I'm in EH9 region
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Adam
(@spadam1983) reported
@virginmedia Have pixelated images while watching any Sky Movies Channel, tried a box reboot. No joy. Try the service status page, and that also is broken. Loads up then click the postcode box and the page goes blank....
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Ashley Routh
(@ash_routh) reported
@virginmedia But I'm not getting any service from you!! How can you charge people to leave a service that isn't being provided!!! It's bonkers!! My wife is on the verge of losing her job as she works from home and has no service, this is no joke and needs sorting!!
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The Black Wardrobe
(@blackwardrobe) reported
I have issues with my broadband, can you help @virginmedia ? Because your website's checking tool keeps crashing.
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Daryl Brady
(@eskimodaryl) reported
@virginmedia The problem is you haven't provided any alternative means of communication whilst the service is down. There should be contingency plan from yourselves to still be able to provide a service. Your customers pay alot of money to not receive in this instance
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Jack
(@Jacka_mufc) reported
@virginmedia your customer service is absolutely shambolic. 3 days I’ve been trying to get my account resolved and all you do is keep transferring me around. Such incompetence. You are charging me for someone else’s bill because we have the same surname.