Virgin Media Outage Report in Pontarddulais, City and County of Swansea, Wales
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Pontarddulais, Wales
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Pontarddulais and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (61%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Pontarddulais, City and County of Swansea, Wales
The most recent Virgin Media outage reports came from the following cities: Swansea, Gorseinon and Port Talbot.
| City | Problem Type | Report Time |
|---|---|---|
 Swansea |
TV | |
| Gorseinon |
Internet | |
| Port Talbot |
Wi-fi | |
| Port Talbot |
Internet | |
| Swansea |
TV | |
| Swansea |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Pontarddulais, Wales
Latest outage, problems and issue reports in Pontarddulais and nearby locations:
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*•💎..cнℓσε ηα∂ιηε ∂αℓℓιηg *🏳️🌈*
(@Clo_Nadine) reported
from
Swansea, Wales
@virginmedia are you down again! My internet ain’t working with out WiFi!!!!
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Aaron Phillips
(@AaronPhillips_7) reported
from
Gorseinon, Wales
@virginmedia It's still down 😭
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Brian Parsons
(@parsons_brian) reported
from
Port Talbot, Wales
@virginmedia Thanks for the reply, the room where my hub is has great WiFi, my study has my laptop and printer, however WiFi is poor. I’d like to put some kinda booster in there, I did a test and looked into ordering one from you but was dismayed to being told it will cost £3 per mth plus del
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Val
(@Botleylady) reported
from
Swansea, Wales
@virginmedia Reading @StrictlyDavina comments regarding lack of customer service with @VirginMedia I wholeheartedly agree ; it leaves a lot to be desired . @virginmedia need to apply the service the customers are paying for instead of continually increasing their prices .
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Emma fiona rawlings
(@emzyfifi) reported
from
Port Talbot, Wales
@virginmedia omg my ITV has gone down and I'm missing #Corrie 😫
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pola
(@bitterpola) reported
from
Swansea, Wales
@virginmedia It is sorted out now but you guys really have to sort out your login and register postal online, it has been down for months.
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Val
(@Botleylady) reported
from
Swansea, Wales
Reading @StrictlyDavina comments regarding lack of customer service with @VirginMedia I wholeheartedly agree ; it leaves a lot to be desired . @virginmedia need to apply the service the customers are paying for instead of continually increasing their prices .
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Wayne Birch
(@WayneBirch11) reported
from
Swansea, Wales
@virginmedia just awful customer service just had a agent laugh at me down the phone it’s now 14 days with a damaged phone
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Sophie 🇬🇧🏴🏴
(@Leelamou) reported
from
Swansea, Wales
@virginmedia It was definitely intentional! Anyway... an hour later I finally managed to cancel. Won’t ever be using you again. See ya 👋🏼
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Hywel
(@Hywel79) reported
from
Swansea, Wales
You'd think when @virginmedia sent out a new router it'd be one that works better than the old one, apparently not though, this ones shite as well. 3 days in a row, three seemingly random bouts of just not working
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Kevin Child
(@KevDocChild) reported
from
Swansea, Wales
@virginmedia There are plenty of issues in Swansea with your service it seems.
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chris
(@chris061183) reported
from
Skewen, Wales
@mb1984 @virginmedia mine is exactly the same keeps going off . it's a load of crap sent me new box and no change. 🤬
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carly marie lloyd
(@missscarlymarie) reported
from
Neath, Wales
6th phone call to @virginmedia absolutely useless getting things done! Being kept on the phone for up to 45mins for them to tell me everytime it's sorted! And never is! Be more than happy to disconnect after this 😠
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Sámuel Hill
(@SamuelHill98) reported
from
Swansea, Wales
@virginmedia the Sky Sports red button service is a shambles
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Swansea Sixth form College
(@Sixth_Form_Coll) reported
from
Swansea, Wales
@virginmedia so disappointed with your service. It’s been 9 months since we changed our package and still @virginmedia cannot get a simple Direct debit form processed correctly.
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pola
(@bitterpola) reported
from
Swansea, Wales
Deactivating the parental controls w Virgin Media should not be this hard at all, half their website has been down for months
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Kevin Child
(@KevDocChild) reported
from
Swansea, Wales
@virginmedia please sort yourselves out, we’ve been without TV all day, WiFi on and off all day. I pay you handsomely for a service that you rarely deliver to expectations #poorservicestanards #awfulcustomerservice #timetoconsideranewprovider
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Val
(@Botleylady) reported
from
Swansea, Wales
@virginmedia I’m totally disgusted with your call centre service I’ve just had a call from them & the person in question conveniently cut me off whilst in process of speaking to him. This has happened before & a complaint ignored. Value your customers you don’t know the meaning
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Louise price
(@zumbawithlou18) reported
from
Swansea, Wales
@virginmedia so disappointed with this company been loyal customer for so many years but cant give same offer to renew my contract as new customer offers!! New customers get sky sports and bt sport for £65 but long term customers £100 !!
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*•💎..cнℓσε ηα∂ιηε ∂αℓℓιηg *🏳️🌈*
(@Clo_Nadine) reported
from
Swansea, Wales
@virginmedia Your stil not getting it lol I want my phone to work with out my WiFi as my one work don’t work I need my hour to contact people it’s all sudden not working I hardly ever use my WiFi anyways my phones Better but no working nothing ykvto my WiFi box
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Sophie
(@Scookson2019) reported
@virginmedia But. I. Can't. Call. Them. What's the plan to help customers that can't call? Whatsapp, live chat and social media all tell you to call, but I can't - so what now?
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Dave B
(@DBill147) reported
@virginmedia I was told the new complaint would have the same information. Which is no details on what went wrong and internal feedback as the resolution so would not be raised. I said this wasn't good enough but was denied a deadlock letter when I requested it.
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Afficionado
(@marie_fra) reported
@virginmedia It is showing as 4pm which will be 24h from when problem started. Could you pls advise what the issue is? Also page to leave details for updates did not work. How can I receive updates?
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Sophie
(@Scookson2019) reported
@virginmedia It won't let me call that either 😩😩😩 is there no way someone can just check for me, if it's not going to happen then I need to sort something asap and this isn't filling me with confidence for if/when there's a problem in future
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Jennifer Johnston
(@Jen250LONDON) reported
promised to credit Final bill if we leave BT. BUT Customer services are denying it to my husband, who took out the deal. Who’s lying and who’s telling the truth?? You are already ruining our Virgin experience. Who can I talk to please? #virginmedia #bt #fraud @virginmedia
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Ross Stevens 🖥️🏃📈
(@rossstevens_uk) reported
@virginmedia No. Just been on a call with them and discovered I don't need the home phone service switch, so I didn't go ahead with it. The process is a bit janky. I just spent 45 mins finding out I don't need it.
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Derek Russell
(@sneakerdude40) reported
@virginmedia Broadband down for an hour now in south Bristol. No notifications about this. Any updates for me?
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Sarah king
(@Sarahki73008485) reported
@virginmedia one off my channels on virgin box isnt working can you please help me
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Dave B
(@DBill147) reported
@virginmedia I email replied within a day of the resolution to reject it as I couldn't face another hour on a call. Calling that terrible service and held on hold for ages shouldn't be the only way to discuss a complaint. It was then 31 days later I got another bill and saw it was unresolved
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amy denatale
(@AmyDenatale) reported
@virginmedia I am very sure that I should have been informed of the whole process - this was NOT done. I have never came across a supplier of energy, broadband or TV etc that do no notify the supplier of the change. This is a very poor excuse and I shall be taking this to the ombudsman/ofcom