Virgin Media

Virgin Media Outage Report in Pontarddulais, City and County of Swansea, Wales

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Pontarddulais, Wales

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Pontarddulais and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Pontarddulais, City and County of Swansea, Wales 11/22/2024 22:30

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (56%)

    Internet (56%)

  2. Wi-fi (15%)

    Wi-fi (15%)

  3. Total Blackout (14%)

    Total Blackout (14%)

  4. TV (8%)

    TV (8%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Pontarddulais, City and County of Swansea, Wales

The most recent Virgin Media outage reports came from the following cities: Swansea, Port Talbot, Neath, Llanelli and Ammanford.

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City Problem Type Report Time
United KingdomSwansea Internet
United KingdomPort Talbot Wi-fi
United KingdomSwansea Internet
United KingdomSwansea Wi-fi
United KingdomSwansea Wi-fi
United KingdomSwansea Phone

Community Discussion

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Virgin Media Issues Reports Near Pontarddulais, Wales

Latest outage, problems and issue reports in Pontarddulais and nearby locations:

  • adewagstaff Ade Wagstaff Physio MACP 🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@adewagstaff) reported from Swansea, Wales

    @virginmedia @vmbusinesshelp I have. They were not great. I did explain that the voice options stated there was an issue. However, your email said it would have been sorted last week. You breached the 6 hour window and the 5 people I spoke to in Timbuktu didn't understand me all that well 🤦#poorservice

  • MikeARose98 Michael (@MikeARose98) reported from Cwmafan, Wales

    @virginmedia why are your customer advisors refusing to let people leave? I keep getting hung up on within a few minutes after they've transferred me between each other a few times. This service is shockingly bad 😡

  • Davetails David (@Davetails) reported from Aberavon, Wales

    @virginmedia You could have offered an existing customer a fair price 4 months ago, @youfibre are in my area now so you are done.

  • cymruchrisrich Chris Richards (@cymruchrisrich) reported from Gorseinon, Wales

    @virginmedia It seems it’s down until 10.15 tomorrow morning. Ridiculous

  • cymruchrisrich Chris Richards (@cymruchrisrich) reported from Gorseinon, Wales

    @virginmedia down again . No wifi or tv 😡

  • tammytastic69 The Timelush 🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@tammytastic69) reported from Llanelli, Wales

    @virginmedia My mum has had a collection letter for an old address - she js a still a VM customer and advised of the move at the time. The account in the old house was in my late fathers name so i need to know what this letter is about

  • philcowley2 Phil Cowley #YJB4LIFE (@philcowley2) reported from Swansea, Wales

    @virginmedia PS I know the link is at the bottom when you scroll down, it's just it would be easier if it was at the top

  • enfysjack Paul Johnson (@enfysjack) reported from Swansea, Wales

    @virginmedia £50 more for the same package seems unfair to your loyal existing customer's

  • DarrenH99174695 Darren Hughes (@DarrenH99174695) reported from Swansea, Wales

    @virginmedia Wife had spent over four hours on the phone to various operatives over two days, no help whatsoever.

  • grumpyoldprof Duncan Lewis (@grumpyoldprof) reported from Skewen, Wales

    Hello @virginmedia. I cannot sign in to my ntlworld email - it says my password is not recognised. Is the server down please as my password has not changed. This has happened at least 6 times in the last 12 months.

  • phillip_richard Phil (@phillip_richard) reported from Swansea, Wales

    @virginmedia #internet is down in #morfaroad #swansea same as yesterday morning ???? Done the reboots and need to know how long of possible

  • The_Dave_89 The_Viking (@The_Dave_89) reported from Swansea, Wales

    @GalePrime @AshBoio @LoREclipse It's still **** as it's virgin media

  • enfysjack Paul Johnson (@enfysjack) reported from Swansea, Wales

    He @virginmedia Can you explain to me why a new customer can have the same package as me for £33 ? Whilst I am currently paying £85

  • Gezz99 Geraint Reynolds (@Gezz99) reported from Aberavon, Wales

    @virginmedia please update your Virgin Mobile automated message which says lines are open until 22:00. I called at 21:05 and connected to a lost & stolen line who couldn't help and also said they couldn't feed back to anyone that the automated message is wrong 🤦

  • saintdougie Doug Micheal Matthews 😇🇫🇴 (@saintdougie) reported from Llanelli, Wales

    @BaggieBirdd66 @virginmedia Possibly your local council could help you

  • HayleyJones1987 Haylz 🦢🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@HayleyJones1987) reported from Swansea, Wales

    @virginmedia Hi, who can help in setting up a new landline phone? I’ve followed the instructions it came with but it doesn’t make calls or receive etc. thanks.

  • michalincs 🧑‍💻 Michał in CS (@michalincs) reported from Swansea, Wales

    I cancelled @virginmedia broadband as the price kept increasing, the service wasn't. They offered 75% more speed for 40% less as I was such a "loyal customers for years". Effectively, they admitted they were overcharging me for years hoping that will make me stay! No thank you.

  • adewagstaff Ade Wagstaff Physio MACP 🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@adewagstaff) reported from Swansea, Wales

    @virginmedia business- 30 mins outage on Friday and its still off. Take it you are giving me a free couple of months for the poor service? Thanks, very kind.

  • chrissyg666 chris grindle (@chrissyg666) reported from Dunvant, Wales

    @virginmedia it's happening again...the #redbutton is not working #efl

  • KevDocChild Kevin Child (@KevDocChild) reported from Swansea, Wales

    @virginmedia you really are impossible!20+ years as a customer, you invite me to get in touch to discuss my end of contract choices, then provide the lamest excuses when I try but fail! Mmm #timeforachangeofprovider

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • RichCass1008 Richard Cassidy (@RichCass1008) reported

    @virginmedia Hang in there? Just about the level of professional language I would expect from Virgin.

  • Jamz6_ J (@Jamz6_) reported

    Wtf is virginmedia playin at

  • Ilscuro Gianni Z™ (@Ilscuro) reported

    @virginmedia Yes doesn't go through, so I have no phone and no Internet and zero point of contact, aside from you, who just keeps telling me to contact someone else, you have to admit this is terrible

  • calrosey24 🐺Calrosey24🐺🏳️‍🌈 (@calrosey24) reported

    @virginmedia We got it bad for 10 mins then off again

  • DavidLemon777 David Lemon (@DavidLemon777) reported

    @virginmedia Finally got off call after 70mins. @virginmedia unable to confirm that they wouldn’t be charging to cancel a contract and service that was never provided. Was told that someone would email re promised compensation.

  • Tgay24866907 T-gay (@Tgay24866907) reported

    I’m facing no issues with @virginmedia with my phone right now but with my Xbox it’s not letting me load in to online. But the big problem I have…you pay for 5G and you get 4G like wtf….we pay we should get. Why don’t they put 5G boxes where I live 😡

  • RanaLee777 RanaLee (@RanaLee777) reported

    @saintstica @virginmedia Their broadband has a UK wide issue anyway, it will be very disappointing when it arrives. Better to cancel without getting involved.

  • sudoaptgetlife Dave 🐹 (@sudoaptgetlife) reported

    @virginmedia Very unlikely, like is said you’ve lost a customer for good now. The attitude you and your retentions staff have displayed today just illustrates that you don’t care about retaining customers.

  • ninawiski Halina Sawicki (@ninawiski) reported

    @virginmedia what on earth is going on in G43 area. Ongoing issues with TV since the 7th and now saying not being fixed until 11th. Will believe it when I see it.

  • mattbrownsett Matt Brownsett (@mattbrownsett) reported

    @virginmedia Seems ok at the moment. Ping is a bit bad but it’s working.