Virgin Media Outage Report in Pontarddulais, City and County of Swansea, Wales
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Pontarddulais, Wales
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Pontarddulais and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 27: Problems at Virgin Media
Virgin Media is having issues since 09:00 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Pontarddulais, City and County of Swansea, Wales
The most recent Virgin Media outage reports came from the following cities: Neath, Swansea and Port Talbot.
| City | Problem Type | Report Time |
|---|---|---|
 Neath |
Internet | |
| Swansea |
Total Blackout | |
| Neath |
Internet | |
| Swansea |
Internet | |
| Neath |
Internet | |
| Neath |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Pontarddulais, Wales
Latest outage, problems and issue reports in Pontarddulais and nearby locations:
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👹JGall👹
(@_JGall) reported
from
Swansea, Wales
@MrsSusanAlder @virginmedia They're a nightmare but won't do anything to fix it now during the pandemic, but expect full payment it's a joke x
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Michael Jenkins
(@Michael73271023) reported
from
Dyffryn Clydach, Wales
@virginmedia sort your internet out as it's not working yet again
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🏴Shane🏴
(@Shane_Rees) reported
from
Swansea, Wales
@virginmedia took out new contract. Been waiting 2 days for the service to be activated and have been promised 2 call backs to help resolve the issue which has I have not had. Very poor service indeed.
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Susan Alder
(@MrsSusanAlder) reported
from
Swansea, Wales
When @virginmedia service status says everything is fine but it's been on and off since Saturday 😡😡 x
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Stuart Davis
(@stuartdavis21) reported
from
Swansea, Wales
Virgin shitty media down yet again #VirginMediadown #virginmedia
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Gareth Slee
(@garethslee) reported
from
Port Talbot, Wales
@virginmedia My internet has been up and down for the last few days. This morning it completely failed. Rebooted hub a few times but still no go SA13 area.
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Nat
(@DragonEmbers) reported
from
Swansea, Wales
Can't take Virgin Media to my new address because the estate is too new and they don't have Virgin Media in those streets yet. First world problems 😂
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Jonathan Tobin
(@JonoTobin) reported
from
Aberavon, Wales
@virginmedia I was transferred numerous times. Then finally told that the person who set up the house transfer, has messed it up and somehow cancelled my access. With no solution on how to fix it
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👹JGall👹
(@_JGall) reported
from
Swansea, Wales
@MrsSusanAlder @virginmedia Virgin are so bad I have them too
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JonJamesPhotography
(@JonJamesPhoto81) reported
from
Port Talbot, Wales
@virginmedia @johnmclaren1972 All I’m seeing are apologies but still no resolution to fixing issues, providing a decent service or looking after existing customers. I’ll be changing to sky next month.
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Jonathan Tobin
(@JonoTobin) reported
from
Port Talbot, Wales
@virginmedia I was advised that I need to speak to a different department, by what feels like every department in Virgin Media! Whoever dealt with the house to house transfer has made an error.. and has somehow cancelled my service. But no department is taking responsibility to fix
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Alice Spils
(@spilzzz) reported
from
Swansea, Wales
@virginmedia It’s a long standing issue which seems to be getting worse. The signal strength is just so so poor. I can’t use the WiFi upstairs most of the time 🙄
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Helen Roberts 🏴
(@Babyeh66) reported
from
Swansea, Wales
@virginmedia Hello, can’t get into @NetflixUK on TiVo box tonight getting error code A01, haven’t had this problem before please help
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Vanessa Walsh
(@NessafromNeath) reported
from
Neath, Wales
Disappointed to be leaving Virgin Media having been a loyal customer for many years. Poor customer service- they were more than happy to terminate our contract without caring to discuss options. Having waited an age to discuss options this was so disappointing! #virginmedia
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Sarah
(@Vanilla__Slice) reported
from
Swansea, Wales
@virginmedia I'm moving home at the weekend so engineer's came out to the new property today to connect the outside cables to the house. They were unable to as the neighbours are using that cable. Hope you can help.
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Alice Spils
(@spilzzz) reported
from
Swansea, Wales
@virginmedia why does my WiFi only work in the room my broadband box is in when I live in a tiny 2 bed terrace house :( sooooo annoying. Pls help.
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Richard Hedges
(@hedges1975) reported
from
Gorseinon, Wales
@virginmedia would it be too much trouble for someone to fix my landline issue, I can't receive incoming calls, yet your call centre agents tell me there going to ring me back on my home line and then cut me off!!! Can't ring me back if I can't receive incoming calls!!!!!
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Nat
(@DragonEmbers) reported
from
Swansea, Wales
@virginmedia Having to pay an early disconnection fee because you don't run services there is brilliant customer service 😂
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Paul G
(@paul_g89) reported
from
Swansea, Wales
@virginmedia can’t update my package online can you help please
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Lucy Cohen
(@LucyMazuma) reported
from
Swansea, Wales
@virginmedia Yes so far. But apparently it's a temporary fix and they'll have to return again.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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fox
(@FoxRunTime) reported
@virginmedia fix your WiFi please
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Stiof
(@StiofOM) reported
Hey @virginmedia, 40 minutes on hold with phone customer support, and no response from WhatsApp customer support in over an hour! Does anyone work in customer support anymore?
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Schweigt, ihr Sänger all
(@chuckle_hound) reported
@virginmedia Buddy, last time I tried that I got stuck in a loop on the VM site trying to login <> check outages. I am not wasting any more of life on that site.
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Lindsay
(@DuncanDsrdrly) reported
@virginmedia No, I received no explanation why it had been cancelled, I received no verification in writing, it came as a complete surprise, which is the basis of my complaint. This is costing me significant amounts of money in mobile data and calling your help centre.
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#TakeOffYourMask
(@HendonGooner) reported
@virginmedia Reported it on the automated system. The cabinet does need moving as its frequently struck by delivery lorries as its so close to the kerb. The poor thing. 😥
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Tiefensee Lucia
(@TiefenseeL) reported
@virginmedia The first from me, not from my area! We are all complaining one way or another, phone, Twitter, email.. Virgin admits it has been issues, going to be fixed.. But truth is, each time for 1 hour of internet we have a whole day of cuttings or no internet at all! #virginmediadown
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John Bradbury
(@johncbradbury) reported
@virginmedia @TomMockridgeVM That was a productive session with the VM social media help team (sarcasim) 'The business has already made the decision, sadly we wouldn't be able to change it' So basically you incompetence will cost me 10-20k and you think this is an appropriate response.
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Lindsay
(@DuncanDsrdrly) reported
@virginmedia @lindsay Then 16 hours to the end of that day, then 48 hours for reconnection) before I'm even due a penny, and that amount will not even cover the amount of extra data it's likely my household will have to buy. For a problem entirely not of my making. Disgraceful.
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Lindsay
(@DuncanDsrdrly) reported
@virginmedia @lindsay Apparently I am entitled to £8 per day for each day past 48 hours after the end of the day I reported a complete loss of service as recompense. I might have lost my job by then, and had up to 72 hours without service (8 hours before I could contact the helpdesk, [cont]
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John Perry
(@John_Perry_UK) reported
@virginmedia I don’t use and have never used a VM email. I suspect wrong phone number.