Virgin Media Outage Report in Pontarddulais, City and County of Swansea, Wales
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Pontarddulais, Wales
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Pontarddulais and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (13%)
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TV (8%)
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E-mail (7%)
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Phone (2%)
Live Outage Map Near Pontarddulais, City and County of Swansea, Wales
The most recent Virgin Media outage reports came from the following cities: Swansea, Port Talbot, Llanelli and Neath.
| City | Problem Type | Report Time |
|---|---|---|
 Swansea |
Internet | |
| Swansea |
TV | |
| Port Talbot |
Internet | |
| Swansea |
||
| Swansea |
TV | |
| Llanelli |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Pontarddulais, Wales
Latest outage, problems and issue reports in Pontarddulais and nearby locations:
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𝗗𝗲𝘅 𝗙𝗶𝘁𝘇𝗴𝗲𝗿𝗮𝗹𝗱
(@Dex_Fitz) reported
from
Skewen, Wales
@virginmedia I’ve detailed that I have been lied to and expressed strong dissatisfaction with your customer service and your reply is to check if there are any issues in my area? Like I said, I’ll await a manager to call (if that actually happens) and add this to the complaint. Really poor.
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Chris Llewellyn
(@CLlewellyn19) reported
from
Swansea, Wales
@virginmedia Got through to someone this morning. A new box is needed and a technician booked for Tuesday. Any chance you can contact my mate @wrighty1313 he’s been having issues too 👍
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Rachel George
(@George2Rachel) reported
from
Neath, Wales
@virginmedia After being on hold for over 50 minutes I had to end the call. I’m literally back to square one. That’s the problem.
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S
(@SimonLew87) reported
from
Swansea, Wales
@virginmedia Absolutely awful considering the service provided by your company is terrible, I’m still waiting for a response to my complaint!
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alison davies
(@alibabie73) reported
from
Llanelli, Wales
@virginmedia Terrible CM service on phone. Ive no internet and the lady wasn’t able to assist and disconnected my call when I requested cancelling my contract. SHOCKING so called service.
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Robbie Phillips
(@RobbieP99625428) reported
from
Aberavon, Wales
Virgin Media nightmare to get advice and problems sorted
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S
(@SimonLew87) reported
from
Swansea, Wales
@virginmedia Hey I’ve done everything on your website and still the same issues.
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Rachel George
(@George2Rachel) reported
from
Neath, Wales
@virginmedia Problems are still@ongoing. Still unable to contact via phone to order a new router.
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S
(@SimonLew87) reported
from
Swansea, Wales
@virginmedia why am I buying for you when your broadband service continues to disconnect?! #complaint 😡
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𝗗𝗲𝘅 𝗙𝗶𝘁𝘇𝗴𝗲𝗿𝗮𝗹𝗱
(@Dex_Fitz) reported
from
Skewen, Wales
@virginmedia You’ve sent me a link to explain how I can raise an official complaint. One option is to give you a call? Something I have now tried on 3 separate occasions. Did you not read the thread? #Virginmedia
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S
(@SimonLew87) reported
from
Swansea, Wales
@virginmedia Yeah I’ve done that and same issues
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𝗗𝗲𝘅 𝗙𝗶𝘁𝘇𝗴𝗲𝗿𝗮𝗹𝗱
(@Dex_Fitz) reported
from
Skewen, Wales
@virginmedia No they have not. If they had done what they’ve advised they’d done, the complaint should be linked to my account? Surely?
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S
(@SimonLew87) reported
from
Swansea, Wales
@virginmedia An engineer came out but still not working properly.
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Michael owen Ⓜ
(@mikeyowen2) reported
from
Cwmafan, Wales
@virginmedia next time my internet goes off when I'm 5 kills on warzone il be bringing verdansk to your ******* office. #**** #gulag #warzone
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𝗗𝗲𝘅 𝗙𝗶𝘁𝘇𝗴𝗲𝗿𝗮𝗹𝗱
(@Dex_Fitz) reported
from
Skewen, Wales
@virginmedia So you’re telling me that because 3 separate members of your staff have lied and not raised a complaint when I’ve asked, I now need to send you a letter? Are you joking? #VirginMedia
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Benjamin Woodcock
(@TheBenWoodcock) reported
from
Swansea, Wales
@virginmedia a lot of good your mobile service is when I cant call 111 from my phone
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Benjamin Woodcock
(@TheBenWoodcock) reported
from
Swansea, Wales
@virginmedia im getting really annoyed with your mobile service as I cannot receive any automated text messages (which makes 2FA for some stuff impossible). This is an ongoing issue. Also unable to get through to 150
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S
(@SimonLew87) reported
from
Swansea, Wales
@virginmedia TBH I’ve restarted the WiFi as per your tips online but the performance is really poor.
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Chris Llewellyn
(@CLlewellyn19) reported
from
Swansea, Wales
@virginmedia Is there anyone working tonight? My box is not working and is stuck on the starting up page. Been like it for about 3 hours. Waited on the phone for an hour then got cut off, been waiting for another 2 hours 😡
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S
(@SimonLew87) reported
from
Swansea, Wales
@virginmedia Yes I have and it’s says there are no issues. It’s frustrating as I’m working from home and continues to drop or go off.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Monique Gold
(@tappingmon) reported
@virginmedia thanks for not helping me today. All I wanted was some guidance on changing my password on my ntlworld account on Outlook. Told m they don’t support Outlook and Ntlworld isn’t a Virgin account. Well it was!! Luckily I managed to work it out by myself. Not happy!!!!!
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Jinny
(@JanetOzer3) reported
@virginmedia Are you aware of the issues in this case? Have you got the authority to issue a refund?
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Richard Lake MBA 💙
(@richardl1960) reported
@virginmedia As I have tried to say on numerous occasions, this month's direct debit will not be paid until I have received a full intelligent response to that complaint, together with a full apology and requested compensation (which is increasing ever hour I spend trying to get a response).
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Kim P
(@KP1680) reported
@virginmedia I rang up twice yesterday, was constantly put on hold, I was cut off both times when I requested to speak to the finance team or a manager! I rang for a third time and pressed 1 for the text service, but i did not get a text like the automated message said I'd get if I press 1
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Peter
(@Mearns) reported
@virginmedia It is a week without Virgin sorting my problem out. Uncaring. I did have a helpful girl yesterday but still no access to my original account. Rubbish customer care
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David Holmes
(@Sherl06303) reported
@virginmedia I’ve done all that numerous times. I’ll be off as soon as Sky can get back to me with an offer. Your technical service is generally good. Your customer support is appalling and obstructive in the extreme.
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Gory 🇸🇱🇬🇧
(@Goryuk) reported
@virginmedia why are your home internet service so poor these days, what’s going on?
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Stickystix
(@Stickystix2) reported
@virginmedia So if I call will they supply me one or do I have to continue paying full price for a very poor service
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Carole25
(@Carole17425) reported
@virginmedia broadband not working again!! Missed work meeting. Supposed to be improving the service?!!
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David Holmes
(@Sherl06303) reported
@virginmedia When I called you knew who I was but I had to prove who I was to get any more help. You knew/know my number (it’s a virgin line) but didn’t call me back as I suggested. If I didn’t rely on your broadband (again quite good) for work your equipment would in the street now.