Virgin Media Outage Report in Pontarddulais, City and County of Swansea, Wales
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Pontarddulais, Wales
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Pontarddulais and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
July 28: Problems at Virgin Media
Virgin Media is having issues since 07:40 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (54%)
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Wi-fi (16%)
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Total Blackout (15%)
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E-mail (7%)
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TV (6%)
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Phone (2%)
Live Outage Map Near Pontarddulais, City and County of Swansea, Wales
The most recent Virgin Media outage reports came from the following cities: Swansea, Neath, Port Talbot, Carmarthen and Llanelli.
| City | Problem Type | Report Time |
|---|---|---|
 Swansea |
Wi-fi | |
| Neath |
TV | |
| Swansea |
Total Blackout | |
| Swansea |
Wi-fi | |
| Port Talbot |
Total Blackout | |
| Swansea |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Pontarddulais, Wales
Latest outage, problems and issue reports in Pontarddulais and nearby locations:
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Neil Parry
(@Ericsonnycon) reported
from
Swansea, Wales
@virginmedia There are no issues via your link
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Neil Parry
(@Ericsonnycon) reported
from
Swansea, Wales
@virginmedia Its seems ss premier league is unwatchable (grainy & lagging) but ss main event isnt too bad,not perfect but better, bt sports are all great.
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Neil Parry
(@Ericsonnycon) reported
from
Swansea, Wales
@virginmedia Hi, this week after speaking to one of your advisors, i agreed to subscribe to the 'premium'tv package, but after today i realised sky sports is virtually unwatchable, as subsrcrbing to a 'premium' tv package i would expext a premium viewing platform, please help.
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lisa fabb #StandWithUkraine🇺🇦
(@fabblisa) reported
from
City and County of Swansea, Wales
@virginmedia Still no resolution
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David
(@Davetails) reported
from
Aberavon, Wales
@virginmedia You could have offered an existing customer a fair price 4 months ago, @youfibre are in my area now so you are done.
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The Timelush 🏴
(@tammytastic69) reported
from
Llanelli, Wales
@virginmedia My mum has had a collection letter for an old address - she js a still a VM customer and advised of the move at the time. The account in the old house was in my late fathers name so i need to know what this letter is about
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chris grindle
(@chrissyg666) reported
from
Dunvant, Wales
@virginmedia it's happening again...the #redbutton is not working #efl
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Chris Richards
(@cymruchrisrich) reported
from
Gorseinon, Wales
@virginmedia It seems it’s down until 10.15 tomorrow morning. Ridiculous
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Chris Richards
(@cymruchrisrich) reported
from
Gorseinon, Wales
@virginmedia down again . No wifi or tv 😡
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Phil
(@phillip_richard) reported
from
Swansea, Wales
@virginmedia #internet is down in #morfaroad #swansea same as yesterday morning ???? Done the reboots and need to know how long of possible
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The_Viking
(@The_Dave_89) reported
from
Swansea, Wales
@GalePrime @AshBoio @LoREclipse It's still **** as it's virgin media
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Paul Johnson
(@enfysjack) reported
from
Swansea, Wales
@virginmedia £50 more for the same package seems unfair to your loyal existing customer's
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Paul Johnson
(@enfysjack) reported
from
Swansea, Wales
He @virginmedia Can you explain to me why a new customer can have the same package as me for £33 ? Whilst I am currently paying £85
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Ade Wagstaff Physio MACP 🏴
(@adewagstaff) reported
from
Swansea, Wales
@virginmedia @vmbusinesshelp I have. They were not great. I did explain that the voice options stated there was an issue. However, your email said it would have been sorted last week. You breached the 6 hour window and the 5 people I spoke to in Timbuktu didn't understand me all that well 🤦#poorservice
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Ade Wagstaff Physio MACP 🏴
(@adewagstaff) reported
from
Swansea, Wales
@virginmedia business- 30 mins outage on Friday and its still off. Take it you are giving me a free couple of months for the poor service? Thanks, very kind.
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Kevin Child
(@KevDocChild) reported
from
Swansea, Wales
@virginmedia you really are impossible!20+ years as a customer, you invite me to get in touch to discuss my end of contract choices, then provide the lamest excuses when I try but fail! Mmm #timeforachangeofprovider
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Darren Hughes
(@DarrenH99174695) reported
from
Swansea, Wales
@virginmedia Wife had spent over four hours on the phone to various operatives over two days, no help whatsoever.
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🧑💻 Michał in CS
(@michalincs) reported
from
Swansea, Wales
I cancelled @virginmedia broadband as the price kept increasing, the service wasn't. They offered 75% more speed for 40% less as I was such a "loyal customers for years". Effectively, they admitted they were overcharging me for years hoping that will make me stay! No thank you.
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Michael
(@MikeARose98) reported
from
Cwmafan, Wales
@virginmedia why are your customer advisors refusing to let people leave? I keep getting hung up on within a few minutes after they've transferred me between each other a few times. This service is shockingly bad 😡
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Geraint Reynolds
(@Gezz99) reported
from
Aberavon, Wales
@virginmedia please update your Virgin Mobile automated message which says lines are open until 22:00. I called at 21:05 and connected to a lost & stolen line who couldn't help and also said they couldn't feed back to anyone that the automated message is wrong 🤦
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Grok
(@grok) reported
@MrTickleSmith @KEEMSTAR Unfortunately, X does not publicly disclose profile visitor data. Based on my analysis of your public interactions, no famous individuals have engaged with your posts. The most notable replies are from verified corporate accounts like LloydsBank and virginmedia support teams.
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Blakeich
(@blakeich) reported
@virginmedia @O2 You need to get your login system fixed on the new My o2 system as it does not take me to the login page and gives me an error page instead. I need to get in to download a bill and this is so frustrating.
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Ben Longland
(@BenLongland) reported
@virginmedia 3rd party email address. It is linked to my work email. I have used this to access an email verification link to access my Virgin Media account, which worked, it just seems to he accessing Sky Sports which throws up the issue.
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MafiaBear
(@DKRMartyn) reported
Just a quick reminder to everyone that since @O2 joined @virginmedia they have somehow continued to get increasingly worse and both provide the worst service in their respective fields. Also **** you for using AI chat bots, that loop around countless times.
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Sukhmanjeetkaur
(@Sukhmanjeetkau2) reported
Hi @virginmedia, I’ve noticed a £89.97 debit from my bank account today around 7:13am BST listed as “Virgin Media Payments.” I’m not a customer and have no association with your services. Please investigate and advise ASAP. #fraud #unauthorizedpayment
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Ian Hawksey
(@ShanklyBob77) reported
from
Aintree Village, England
Absolute nightmare trying to watch @SkySportsF1 on my phone because of how poor @virginmedia are especially since merging with @o2, used to just put email and password in, now going around in circles with same message asking me to verify email link and switch, very poor practice.
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Rich B
(@RoadieRichB) reported
@O2 any support available? @virginmedia have completely locked me out of everything because of your merge and I really need to speak to someone at o2
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entrustTMF
(@entrustTMF) reported
@virginmedia Wonder if you can help? Does the Virgin Media Service chat on Whatsapp still work? I've used it successfully in the past I sent a message on Friday morning-but haven't had a reply or acknowledgement since If it just takes time-that's fine-but would like to know
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Dezza
(@DezzaMUFC) reported
@virginmedia any reason why we can't sign in to my virgin media , just goes around in circle asks you to verify an email then takes you back to login screen to do it all over again been like that over a week now. Tried app and browser same thing
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Myles Fitzpatrick
(@mylesfitz) reported
@virginmedia We will see. Pretty terrible start so far, still can’t link my Virgin Media account so can’t see anything which you blamed on an outage even though I couldn’t access it when I signed up - asked the rep to send me text message updates but you’re sending them all to my wife…