Virgin Media Outage Report in Neath, Wales
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Neath, Wales
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Neath and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Neath, Wales
The most recent Virgin Media outage reports came from the following cities: Swansea, Gorseinon, Port Talbot and Bridgend.
| City | Problem Type | Report Time |
|---|---|---|
 Swansea |
TV | |
| Swansea |
TV | |
| Gorseinon |
Internet | |
| Port Talbot |
Wi-fi | |
| Port Talbot |
Internet | |
| Bridgend |
Total Blackout |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Neath, Wales
Latest outage, problems and issue reports in Neath and nearby locations:
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Daniel Williams
(@BottleShopDan) reported
from
Maesteg, Wales
@vmbusinesshelp @vmbusiness @GrumbleGutsUK Ours still doesn't work... 3 weeks
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Brian Parsons
(@parsons_brian) reported
from
Port Talbot, Wales
@virginmedia Thanks for the reply, the room where my hub is has great WiFi, my study has my laptop and printer, however WiFi is poor. I’d like to put some kinda booster in there, I did a test and looked into ordering one from you but was dismayed to being told it will cost £3 per mth plus del
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Val
(@Botleylady) reported
from
Swansea, Wales
@virginmedia I’m totally disgusted with your call centre service I’ve just had a call from them & the person in question conveniently cut me off whilst in process of speaking to him. This has happened before & a complaint ignored. Value your customers you don’t know the meaning
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Wayne Birch
(@WayneBirch11) reported
from
Swansea, Wales
@virginmedia just awful customer service just had a agent laugh at me down the phone it’s now 14 days with a damaged phone
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Daniel Williams
(@BottleShopDan) reported
from
Maesteg, Wales
@vmbusiness It's been 11 days without service... and no call backs... I'd just really like to leave
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Val
(@Botleylady) reported
from
Swansea, Wales
@virginmedia Reading @StrictlyDavina comments regarding lack of customer service with @VirginMedia I wholeheartedly agree ; it leaves a lot to be desired . @virginmedia need to apply the service the customers are paying for instead of continually increasing their prices .
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Angharad Stenner
(@SproutStenner) reported
from
Cefn Cribwr, Wales
@SkyUK have to be the worst broadband provider in existence. Can not wait for @virginmedia to get up to the crib and have a decent broadband provider #skyout #virginin
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Kevin Child
(@KevDocChild) reported
from
Swansea, Wales
@virginmedia There are plenty of issues in Swansea with your service it seems.
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carly marie lloyd
(@missscarlymarie) reported
from
Neath, Wales
6th phone call to @virginmedia absolutely useless getting things done! Being kept on the phone for up to 45mins for them to tell me everytime it's sorted! And never is! Be more than happy to disconnect after this 😠
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pola
(@bitterpola) reported
from
Swansea, Wales
@virginmedia It is sorted out now but you guys really have to sort out your login and register postal online, it has been down for months.
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*•💎..cнℓσε ηα∂ιηε ∂αℓℓιηg *🏳️🌈*
(@Clo_Nadine) reported
from
Swansea, Wales
@virginmedia Your stil not getting it lol I want my phone to work with out my WiFi as my one work don’t work I need my hour to contact people it’s all sudden not working I hardly ever use my WiFi anyways my phones Better but no working nothing ykvto my WiFi box
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Emma fiona rawlings
(@emzyfifi) reported
from
Port Talbot, Wales
@virginmedia omg my ITV has gone down and I'm missing #Corrie 😫
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Graham Crowley
(@crowley180) reported
from
Pyle, Wales
@Cdmconsultltd @virginmedia They all boast great customer service but it’s shocking the way they treat you
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Daniel Williams
(@BottleShopDan) reported
from
Maesteg, Wales
@vmbusinesshelp @luhbreton @vmbusiness We are on 18 days of no internet or service.. so I feel you
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Val
(@Botleylady) reported
from
Swansea, Wales
Reading @StrictlyDavina comments regarding lack of customer service with @VirginMedia I wholeheartedly agree ; it leaves a lot to be desired . @virginmedia need to apply the service the customers are paying for instead of continually increasing their prices .
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Kevin Child
(@KevDocChild) reported
from
Swansea, Wales
@virginmedia please sort yourselves out, we’ve been without TV all day, WiFi on and off all day. I pay you handsomely for a service that you rarely deliver to expectations #poorservicestanards #awfulcustomerservice #timetoconsideranewprovider
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Katy Gibson
(@KatyGibsonWales) reported
from
Maesteg, Wales
@Virgin @virginmedia can you please sort the signal out very frustrating having no service all morning 😕
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Sámuel Hill
(@SamuelHill98) reported
from
Swansea, Wales
@virginmedia the Sky Sports red button service is a shambles
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pola
(@bitterpola) reported
from
Swansea, Wales
Deactivating the parental controls w Virgin Media should not be this hard at all, half their website has been down for months
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*•💎..cнℓσε ηα∂ιηε ∂αℓℓιηg *🏳️🌈*
(@Clo_Nadine) reported
from
Swansea, Wales
@virginmedia are you down again! My internet ain’t working with out WiFi!!!!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Steve Hopkins
(@stevehopkins68) reported
@virginmedia I’ve been calling your team for 2 weeks and been told I will be called back but I don’t get a call. I will be leaving you as I’m not paying for services I’m not receiving. Really poor service
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Charles Roskilly
(@CharlesRoskilly) reported
@virginmedia My repair time estimate has changed AGAIN for the NINTH time. New estimate is 12:05pm tomorrow. If these repair estimates are legit (which I doubt), how incompetent must the @virginmedia engineers be to have to go to fix something 8 times and it to still be broken? @ninetysx
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Lisa
(@hoeylisa) reported
@virginmedia If that’s the case why wasn’t this addressed on the first visit. Been phoning each day and response was it’s a 3rd party company dealing with outside work and each phone call I was informed they would be there the next day. Is this how you treat all new customers
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mono 🏳️⚧️
(@monoXIX_) reported
@gentlebite_ BT/Sky are basically the same company, don't go virgin media even if their speeds are high they will **** you over 100% of the time. Don't go talktalk unless you want a million ping. Depends if cityfibre or some similar company is available for you, they're generally most stable
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LiveFromTheLoft tv
(@FromLof1) reported
@virginmedia It does say there are problems just wondering if it shows your end
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Mark Davey
(@markdavey100) reported
@virginmedia Between 12 and 4pm. Which is shocking for the amount it's costing. Your kicking a man that's down.
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Darrell Cook
(@dazcookcook) reported
@virginmedia No the deadlines keep passing by. I'd like someone to tell me what's actually wrong. As I cant get my head round what should take a massive company this long to Fix.
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John (Eggsy)
(@EggsyGLC) reported
@DJJeromeHill @virginmedia Never ever use them mate. Rubbish. Pure rubbish.
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Chris
(@ChrisShearwood) reported
@virginmedia Tried twice for an hour on the phone & still haven’t got anywhere. One guy was rebooking the technician for 19th December, the phone cut off & he didn’t do it (even though i said change it multiple times) & it’s still down for the 3rd January. I can’t wait that long
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Aim
(@itsamyrobinson) reported
@virginmedia hello, I ran the diagnostic tool on the router and there is issues with the broadband service. Please can you let me know when this will be fixed