Virgin Media Outage Report in Neath, Wales
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Neath come from postal codes SA10.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Neath, Wales
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Neath and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
February 19: Problems at Virgin Media
Virgin Media is having issues since 06:20 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (20%)
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Total Blackout (11%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Neath, Wales
The most recent Virgin Media outage reports came from the following cities: Port Talbot, Swansea and Neath.
| City | Problem Type | Report Time |
|---|---|---|
 Port Talbot |
Wi-fi | |
| Port Talbot |
Phone | |
| Swansea |
TV | |
| Swansea |
Internet | |
| Neath |
Internet | |
| Swansea |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Neath, Wales
Latest outage, problems and issue reports in Neath and nearby locations:
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Val
(@Botleylady) reported
from
Swansea, Wales
Still holding on the phone to @virginmedia after 1hr. 31mins 43secs. Absolutely disgusting service.
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🏴Shane🏴
(@Shane_Rees) reported
from
Swansea, Wales
@virginmedia took out new contract. Been waiting 2 days for the service to be activated and have been promised 2 call backs to help resolve the issue which has I have not had. Very poor service indeed.
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G
(@therealGDJ) reported
from
Pontarddulais, Wales
@philhovestadt @virginmedia That is only half of the issue...
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Mark Davis
(@MarkDav96152735) reported
from
Gorseinon, Wales
When you work from home you rely on the internet coverage from your supplier. Mine has gone down this morning with expected fix at 3pm. No prior warning from @virginmedia SHITE!!!!!
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G
(@therealGDJ) reported
from
Pontarddulais, Wales
@virginmedia abysmal service. I’ve spent almost 2 weeks trying to get through to speak to someone about the price increase you’re looking to force on me, despite that I’m meant to benefit from #MatesRates for life. Please pick up the phone!!!
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Daniel Williams
(@BottleShopDan) reported
from
Maesteg, Wales
@WonderSpotCafe @vmbusiness We had exactly the same... forced into an upgrade..across our sites.. because they were no longer maintaining a package they were still selling.. We will be gone as soon as we can Also **** Branson
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M
(@FROMMARGAM) reported
from
Margam, Wales
Hi @virginmedia we pay for 100mb but are getting 3. Thanks a lot. Margam, Wales. Don't give me any of that survey crap or dumb links. You fix it. Thanks.
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🏴Shane🏴
(@Shane_Rees) reported
from
Swansea, Wales
@virginmedia I have and have been advised to reboot the router after 14:00. If I have any issues I will be back in touch.
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Jonathan🏴🏴
(@IROJDP) reported
from
Swansea, Wales
@virginmedia been on hold for over an hour and twenty mins with my 90yo dad to try to solve a C130 connection problem. And still no answer. Absolute shambles customer service
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Abbie Thompson
(@abbiet126) reported
from
Swansea, Wales
@virginmedia why is WiFi down for the fourth time this week whilst the app says service is fine? I know it’s not just my box.
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G
(@therealGDJ) reported
from
Pontarddulais, Wales
@virginmedia do you actually offer any kind of service??
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Michael owen Ⓜ
(@mikeyowen2) reported
from
Cwmafan, Wales
@virginmedia network is the worst WiFi I have ever witnessed in my life.
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Véronica
(@Veronica_Cino) reported
from
Swansea, Wales
@virginmedia ive been on hold for age (56 minutes now?!) no reply on social media or from the websitei am an essential worker and I need internet to work. Your customer service is the worst
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jamesleonard
(@jamesleonard40) reported
from
Swansea, Wales
@virginmedia ffs sake why has our bill gone up too £76 a month just because football back on not happy #lookingtoochange Anyone recommend another service cheaper @SkySports @TalkTalk my dad only wants football nothing else #football #sports
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Chris Llewellyn
(@CLlewellyn19) reported
from
Swansea, Wales
@virginmedia Is there anyone working tonight? My box is not working and is stuck on the starting up page. Been like it for about 3 hours. Waited on the phone for an hour then got cut off, been waiting for another 2 hours 😡
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Lucy Cohen
(@LucyMazuma) reported
from
Swansea, Wales
@virginmedia Are there problems in the Swansea area? Internet has been dropping out periodically for the last 2 days.
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Kamil Yılmaz
(@YilmazKml) reported
from
Swansea, Wales
@virginmedia what is difficult about transferring my Internet to my new address? I have spoken to your agents umpteenth times, received confirmation that my request has been received, but still no internet service after nearly two weeks...this is really annoying.
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Duncan Lewis
(@grumpyoldprof) reported
from
Skewen, Wales
@virginmedia Can someone please help with an error code of 7400 with a TiVo box. I have been waiting on the phone for 30 minutes already. This is not a new installation but has just appeared. Help!
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Véronica
(@Veronica_Cino) reported
from
Swansea, Wales
@virginmedia You guys are the worst literally, your replies are so slow!
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Véronica
(@Veronica_Cino) reported
from
Swansea, Wales
@virginmedia how i understand whats going on with my broadband? I dont have the contract with me (the Landlord got it), my internet is down and i need to work from home. Can you guys help me?
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Sean Atkin
(@sean_cm_ca) reported
@virginmedia your customer service chat team are an absolute joke!!!😡😡🤬🤬
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AFCB Supreme
(@AFCBSupreme11) reported
@virginmedia stupid mongrals. 2 days in a row you’ve said the issues would be solved and two days in a row the wifis gone down. Tell your technicians to get their heads out their asses and fix the goddam service. You also say you offer compensation but never give it. Mongs.
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sian campbell
(@siancampbell86) reported
@virginmedia I was advised that someone would call me back, which they haven’t. I was also advise the investigation is still ongoing. That’s it that’s all that I have been getting since the 3rd of February. No help at all
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gez
(@gezjb) reported
@virginmedia You still haven’t answered my question - what is wrong with you ! I’ll ask again - do we have the option to terminate the contract given that we are paying for something that is not fit for purpose ?
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Sarah 🌺
(@glitterberrypie) reported
@virginmedia It’s been 13 hours today and this is the 5th time this month I’ve lost an entire days work because I’ve had no connection at all. I’ve given up expecting you to fix it! Bills continuously go up yet you can’t even manage to provide me with what I’m paying for it’s an absolute joke
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mark
(@Models_By_Mark) reported
@virginmedia ok, will do. Currently waiting for the service to go live as although all the cables were run in our area last month is still shows as "services are nearly in your area"
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Stephen Hanley
(@Stephen81418408) reported
@virginmedia Worst company ever they never listen to u they think they know better than u then hang up everytime not 1 problem ever get resolved especially mobile promise call backs from managers never happen but will chase u when bill is due crap speeds on mobile can't connect just fgs avoid
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Richard Goreham
(@RGoreham86) reported
@virginmedia I called customer service and they said it had gone to the escalation team who haven’t bothered to contact me either
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trevorwalmsley
(@trevorwalmsley) reported
@virginmedia hi internet broadband tv and phone line all gone down around 8pm again for the second time in a week in Stafford what’s going on ?
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Simon Raybould
(@presentations) reported
Dear @virginmedia It’s not me. It’s you. I might have had better support from Kafka. An hour on the phone to be told the “solution” is to call back tomorrow because your replacement stock allocation for the day is gone. Pathetic. Absolutely pathetic.