Virgin Media Outage Report in Neath, Wales
No problems detected
If you are having issues, please submit a report below.
The latest reports from users having issues in Neath come from postal codes SA11.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Neath, Wales
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Neath and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
-
Internet (60%)
-
Wi-fi (17%)
-
Total Blackout (11%)
-
TV (7%)
-
E-mail (4%)
-
Phone (1%)
Live Outage Map Near Neath, Wales
The most recent Virgin Media outage reports came from the following cities: Swansea, Port Talbot, Neath and Gorseinon.
| City | Problem Type | Report Time |
|---|---|---|
 Swansea |
Wi-fi | |
| Swansea |
Internet | |
| Port Talbot |
Internet | |
| Port Talbot |
Wi-fi | |
| Neath |
Internet | |
| Swansea |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Neath, Wales
Latest outage, problems and issue reports in Neath and nearby locations:
-
𝗗𝗲𝘅 𝗙𝗶𝘁𝘇𝗴𝗲𝗿𝗮𝗹𝗱
(@Dex_Fitz) reported
from
Skewen, Wales
@virginmedia I’ve detailed that I have been lied to and expressed strong dissatisfaction with your customer service and your reply is to check if there are any issues in my area? Like I said, I’ll await a manager to call (if that actually happens) and add this to the complaint. Really poor.
-
𝗗𝗲𝘅 𝗙𝗶𝘁𝘇𝗴𝗲𝗿𝗮𝗹𝗱
(@Dex_Fitz) reported
from
Skewen, Wales
@virginmedia No they have not. If they had done what they’ve advised they’d done, the complaint should be linked to my account? Surely?
-
Benjamin Woodcock
(@TheBenWoodcock) reported
from
Swansea, Wales
@virginmedia im getting really annoyed with your mobile service as I cannot receive any automated text messages (which makes 2FA for some stuff impossible). This is an ongoing issue. Also unable to get through to 150
-
𝗗𝗲𝘅 𝗙𝗶𝘁𝘇𝗴𝗲𝗿𝗮𝗹𝗱
(@Dex_Fitz) reported
from
Skewen, Wales
@virginmedia You’ve sent me a link to explain how I can raise an official complaint. One option is to give you a call? Something I have now tried on 3 separate occasions. Did you not read the thread? #Virginmedia
-
Nett 🏴
(@NettThom) reported
from
Neath, Wales
Customer service is an alien concept to @virginmedia
-
Elliot Griffiths
(@ELGriff28) reported
from
Swansea, Wales
@virginmedia by far the most awful company there is for customer service and Broadband!! Would not recommend anyone to join this company they dont want to help atall 😡
-
Robbie Phillips
(@RobbieP99625428) reported
from
Aberavon, Wales
Virgin Media nightmare to get advice and problems sorted
-
Rachel George
(@George2Rachel) reported
from
Neath, Wales
@virginmedia Problems are still@ongoing. Still unable to contact via phone to order a new router.
-
Carl Billingsley
(@carlbillings61) reported
from
City and County of Swansea, Wales
@virginmedia - another frustrating phone call to you where previously upheld complaint still not initiated 😡. Can someone contact me please ?
-
S
(@SimonLew87) reported
from
Swansea, Wales
@virginmedia Yeah I’ve done that and same issues
-
𝗗𝗲𝘅 𝗙𝗶𝘁𝘇𝗴𝗲𝗿𝗮𝗹𝗱
(@Dex_Fitz) reported
from
Skewen, Wales
@virginmedia So you’re telling me that because 3 separate members of your staff have lied and not raised a complaint when I’ve asked, I now need to send you a letter? Are you joking? #VirginMedia
-
S
(@SimonLew87) reported
from
Swansea, Wales
@virginmedia An engineer came out but still not working properly.
-
Andy Williams
(@scooterman79_1) reported
from
Swansea, Wales
@virginmedia Internet playing up yet again, absolutely shocking service..
-
Kristian Turner
(@Kristian_Turner) reported
from
Swansea, Wales
@virginmedia Landline, Tivo and Broadband all down. What can I do?
-
Rachel George
(@George2Rachel) reported
from
Neath, Wales
@virginmedia thank you for keeping me on hold for the last 35 minutes then disconnecting me. I really didn’t have anything better to do on a Friday evening. Useless customer service continues
-
Michael owen Ⓜ
(@mikeyowen2) reported
from
Cwmafan, Wales
@virginmedia next time my internet goes off when I'm 5 kills on warzone il be bringing verdansk to your ******* office. #**** #gulag #warzone
-
Rachel George
(@George2Rachel) reported
from
Neath, Wales
@virginmedia still trying to sort broadband.Was promised a booster, no show.Calling to report a fault.Disconnected calls Again. Taking up hours of my time. customer service appalling. raising own complaint with offcom as you couldn’t be bothered to give me results of last one
-
S
(@SimonLew87) reported
from
Swansea, Wales
@virginmedia Hey I’ve done everything on your website and still the same issues.
-
Kristian Turner
(@Kristian_Turner) reported
from
Swansea, Wales
@virginmedia Yes and says that the estimated fix time is 22:00 for all three!
-
S
(@SimonLew87) reported
from
Swansea, Wales
@virginmedia Absolutely awful considering the service provided by your company is terrible, I’m still waiting for a response to my complaint!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
georgia
(@22geode) reported
@virginmedia Fully aware of all of this, your online checker is saying there are no issues with broadband in my area which is clearly untrue as several others nearby are having the same issue.
-
Jaszmineee
(@xjaszberries) reported
@virginmedia Hi John no Ive had it for quite some time with no issues and only yesterday it started doing that, everywhere I plug it close to the hub its just solid white light. I cant be paying extra for something not working just coz customer service on the website/whatsapp is nonexistent
-
Steve
(@stevehalluk) reported
@virginmedia Thanks for reply. I have used the o2 priority for a while. However it logged out and won't let me log back in. I've been onto your customer service on telephone they set up a new password and it still does not work.
-
alice wood
(@alicerosewood) reported
Is @virginmedia broadband down?
-
⚡❤⚡Hope ⚡❤⚡🍊
(@JGPhoenixRising) reported
@virginmedia ...and I don't wish to stay on hold again for over an hour. Can you please help, it should not be this difficult but has served to reaffirm why I want to cancel my contract. I look forward to hearing from you at your earliest opportunity. Thank you.
-
Heather Howard
(@heatherhhoward2) reported
@virginmedia I would like to know when you are going to get back to me regarding my complaint sent the beginning of April? It has now been more than 28 days.
-
Matt Jackaman
(@MattJackaman) reported
@virginmedia There has been no resolution. Just empty promises about an engineer attending my property at some point in the day. But I've was told this Thursday, Friday and Saturday. In fact on Saturday I was guaranteed an engineer would be at my property at 8am this morning.
-
Steve
(@stevehalluk) reported
@virginmedia How about some customer service virgin
-
Neil Williams
(@casper197635) reported
@virginmedia another day, and broadband down again. Service status telling me fixed by 7.15pm. My boss will be chuffed that I can't do any work for the last 2 hours of my shift. Putting prices up whilst providing a much lesser level of service. Brilliant
-
Simo1970
(@Simo19703) reported
@virginmedia Been trying to get through on the phone all afternoon, 40 mins on hold at a time simply not good enough terrible customer service can't wait to cancel🤬