Virgin Media

Virgin Media Outage Report in Neath, Wales

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The latest reports from users having issues in Neath come from postal codes SA10.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Neath, Wales

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Neath and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Neath, Wales 04/01/2026 13:55

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (56%)

    Internet (56%)

  2. Wi-fi (21%)

    Wi-fi (21%)

  3. Total Blackout (10%)

    Total Blackout (10%)

  4. TV (8%)

    TV (8%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Neath, Wales

The most recent Virgin Media outage reports came from the following cities: Neath, Swansea and Port Talbot.

Loading map, please wait...
City Problem Type Report Time
United KingdomNeath Internet
United KingdomSwansea Total Blackout
United KingdomNeath Internet
United KingdomSwansea Internet
United KingdomNeath Internet
United KingdomNeath Wi-fi

Community Discussion

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Virgin Media Issues Reports Near Neath, Wales

Latest outage, problems and issue reports in Neath and nearby locations:

  • Welsh19 Stephen Squires (@Welsh19) reported from Pontardawe, Wales

    @SkyHelpTeam sort it out… it’s imperative now more than ever when we are working from home to have reliable internet!! There random outages are happening far too often and causing issue for my work and customers!! It’s just a shame I can’t get @virginmedia internet…

  • Kristian_Turner Kristian Turner (@Kristian_Turner) reported from Swansea, Wales

    @virginmedia Landline, Tivo and Broadband all down. What can I do?

  • JOHNSONGAYNOR GAYNOR JOHNSON (@JOHNSONGAYNOR) reported from Skewen, Wales

    @virginmedia Had trouble with TV since this morning. Now have just BBC and ITV. Tried phoning but had short message saying they are busy and phone later! Phoned later…same message! What’s going on!?

  • mikeyowen2 Michael owen Ⓜ (@mikeyowen2) reported from Cwmafan, Wales

    @virginmedia next time my internet goes off when I'm 5 kills on warzone il be bringing verdansk to your ******* office. #**** #gulag #warzone

  • George2Rachel Rachel George (@George2Rachel) reported from Neath, Wales

    @virginmedia thank you for keeping me on hold for the last 35 minutes then disconnecting me. I really didn’t have anything better to do on a Friday evening. Useless customer service continues

  • Dex_Fitz 𝗗𝗲𝘅 𝗙𝗶𝘁𝘇𝗴𝗲𝗿𝗮𝗹𝗱 (@Dex_Fitz) reported from Skewen, Wales

    @virginmedia No they have not. If they had done what they’ve advised they’d done, the complaint should be linked to my account? Surely?

  • Kristian_Turner Kristian Turner (@Kristian_Turner) reported from Swansea, Wales

    @virginmedia Yes and says that the estimated fix time is 22:00 for all three!

  • George2Rachel Rachel George (@George2Rachel) reported from Neath, Wales

    @virginmedia still trying to sort broadband.Was promised a booster, no show.Calling to report a fault.Disconnected calls Again. Taking up hours of my time. customer service appalling. raising own complaint with offcom as you couldn’t be bothered to give me results of last one

  • grumpyoldprof Duncan Lewis (@grumpyoldprof) reported from Skewen, Wales

    Hello @virginmedia. My ntl email is down for third time in as many months and am unable to connect to the server. How long before it is back please?

  • carlbillings61 Carl Billingsley (@carlbillings61) reported from City and County of Swansea, Wales

    @virginmedia - another frustrating phone call to you where previously upheld complaint still not initiated 😡. Can someone contact me please ?

  • ELGriff28 Elliot Griffiths (@ELGriff28) reported from Swansea, Wales

    @virginmedia No explanation was given as i mentioned. My problem still isnt solved and im sick and tired of dealing with incompetent agents. Dont worry about the complaint ill raise my concerns with @Ofcom

  • Natalieball1984 NATALIE BALL 🛡️ (@Natalieball1984) reported from Skewen, Wales

    @virginmedia I received it back in May/June time, I already logged a complaint with the person who promised me they had sort it because of your absolutely abysmal customer service and still nearly another month later, moving into October I still have not received my refund! Coming into 6 mths

  • grumpyoldprof Duncan Lewis (@grumpyoldprof) reported from Skewen, Wales

    Could someone @virginmedia please help. I cannot access my ntlworld emails. This happened a few weeks ago when I was shut out of my account at your end.

  • ELGriff28 Elliot Griffiths (@ELGriff28) reported from Swansea, Wales

    @virginmedia Yes, there is. I have outages every week and im trying to work from home. Everytime i call i get the same answer (theres nothing we can do) I asked to raise a complaint and i was told that agents arent allowed? Appalling service!!!!😡

  • Natalieball1984 NATALIE BALL 🛡️ (@Natalieball1984) reported from Skewen, Wales

    @virginmedia I never received a final bill on paper, only paperless but because it's been so long now, none of that information is on my account anymore when I log in! I've looked now & it's giving me no info. Can u please DM me so I can send my customer number & u can looking into this plz!

  • scooterman79_1 Andy Williams (@scooterman79_1) reported from Swansea, Wales

    @virginmedia Internet playing up yet again, absolutely shocking service..

  • NettThom Nett 🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@NettThom) reported from Neath, Wales

    Customer service is an alien concept to @virginmedia

  • RobbieP99625428 Robbie Phillips (@RobbieP99625428) reported from Aberavon, Wales

    Virgin Media nightmare to get advice and problems sorted

  • MrandMrs50Plus MrandMrs50Plus (@MrandMrs50Plus) reported from Port Talbot, Wales

    @virginmedia So you can't supply daughter's new house with broadband and so insist on a termination fee?!? They don't want to terminate. You're the ones who can't honour the contract! Can you please help here?

  • ELGriff28 Elliot Griffiths (@ELGriff28) reported from Swansea, Wales

    @virginmedia by far the most awful company there is for customer service and Broadband!! Would not recommend anyone to join this company they dont want to help atall 😡

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • R4V11 . (@R4V11) reported

    @O2 and @virginmedia have been beyond appalling with the services this week. I've missed multiple important calls for my mother's medical issues & multiple disrupted teams meeting for work. How are you going to compensate for this? Unbelievably crap broadband and network

  • PrincessSiobhan Siobhán G (@PrincessSiobhan) reported

    @virginmedia I don’t ‘feel this way’, it is not an emotion, I am stating a fact. My point is that if someone can get my bill back down to what it should be, every single time, there is absolutely no need for it to be increased to such a ridiculous amount in the first place!

  • unkwn192 Rosie Loughran (@unkwn192) reported

    @skipsyash @virginmedia This is happening to me too! Woke up with no wifi, bills paid, still not working it’s a joke

  • nofksgiven81 The man (@nofksgiven81) reported

    @virginmedia There is more you can do, how about fix my service you ******* incompetent prick

  • DB10007 G (@DB10007) reported

    @virginmedia get your customer services sorted. 3 hours to wait on WhatsApp. Get to talk to someone and they bugger off and ignore me. BT support takes 5 minutes.

  • alenaf12011 Alena (@alenaf12011) reported

    @virginmedia Thanks we have done 3 times now but always get cut off and they never ring us back. Very poor customer service!

  • someotherfella1 Tories Lie. (@someotherfella1) reported

    @virginmedia It’s all over the place. Works for ten minutes then runs really slow again, occasionally the app can’t find the hub when it’s right next to it. Hard connection is fine.

  • R4V11 . (@R4V11) reported

    @O2 @virginmedia each time we call customer services we're told did you log it and call us, it takes a while just to get through to your cust services & I don't have time for that. How are you going to compensate me? This whole week has been atrocious & still is currently

  • DB10007 G (@DB10007) reported

    @virginmedia To discuss a streambox. I've just been transferred customer relations and now waiting again

  • deemcneill83 Dee Hesson 💙💛 (@deemcneill83) reported

    @virginmedia can never log into my account says e mail is wrong and I know it’s not as I only have 1 e mail address and you e mail me on it 🤔 looking to cancel my broadband