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Virgin Media outages and service status in Neath, Wales

Some problems detected

Users are reporting problems related to: internet, tv and wi-fi.

Full Outage Map
  • Virgin Media generated 2 outage signals in the last 24 hours around Neath, including 2 direct reports.
  • The most common problems reported in this area mention TV, Internet, and Wi-fi.
  • The most recent signal from this area was received Jun 20, 2:04 AM GMT+1.
  • 62% TV (62%)
  • 18% Internet (18%)
  • 10% Wi-fi (10%)
  • 5% Phone (5%)
  • 3% E-mail (3%)
  • 3% Total Blackout (3%)

The latest reports from users having issues in Neath come from postal codes SA11 and SA10 .

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Neath, Wales

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Neath, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

June 20: Problems at Virgin Media

Virgin Media is having issues since 07:20 AM GMT. Are you also affected? Leave a message in the comments section!

Live Outage Map Near Neath, Wales

The most recent Virgin Media outage reports came from the following cities: Swansea, Neath, Port Talbot, and Maesteg.

CityProblem TypeReport Time
Swansea Internet 10 hours ago
Swansea Wi-fi 18 hours ago
Neath TV 1 day ago
Swansea TV 5 days ago
Swansea Internet 12 days ago

Nearby cities with recent reports

Swansea

3 recent signals

10 hours ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Neath, Wales

Latest outage, problems and issue reports in Neath and nearby locations:

  • TheBenWoodcock
    Benjamin Woodcock (@TheBenWoodcock) reported from Swansea, Wales

    @virginmedia a lot of good your mobile service is when I cant call 111 from my phone

  • Adamcroft1996
    Adam Croft (@Adamcroft1996) reported from Pontarddulais, Wales

    @virginmedia He apparently told my neighbour that it will just come on at some point tonight? I don’t really hold a lot of faith with that as he had no idea what the issue was?

  • Davetails
    David (@Davetails) reported from Aberavon, Wales

    @virginmedia You could have offered an existing customer a fair price 4 months ago, @youfibre are in my area now so you are done.

  • JonoTobin
    Jonathan Tobin (@JonoTobin) reported from Aberavon, Wales

    Spend hours waiting for someone to answer @virginmedia then they just tell me ‘wait till tomorrow and it will work’. And it never does, cancellation never sounded so appealing

  • Botleylady
     Val  (@Botleylady) reported from Swansea, Wales

    Still holding on the phone to @virginmedia after 1hr. 31mins 43secs. Absolutely disgusting service.

  • SimonLew87
    S (@SimonLew87) reported from Swansea, Wales

    @virginmedia TBH I’ve restarted the WiFi as per your tips online but the performance is really poor.

  • JonoTobin
    Jonathan Tobin (@JonoTobin) reported from Aberavon, Wales

    @virginmedia I was transferred numerous times. Then finally told that the person who set up the house transfer, has messed it up and somehow cancelled my access. With no solution on how to fix it

  • LucyMazuma
    Lucy Cohen (@LucyMazuma) reported from Swansea, Wales

    @virginmedia Yes so far. But apparently it's a temporary fix and they'll have to return again.

  • FROMMARGAM
    M (@FROMMARGAM) reported from Margam, Wales

    Hi @virginmedia we pay for 100mb but are getting 3. Thanks a lot. Margam, Wales. Don't give me any of that survey crap or dumb links. You fix it. Thanks.

  • HayleyJones1987
    Haylz 🦢🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@HayleyJones1987) reported from Swansea, Wales

    @virginmedia Hi, who can help in setting up a new landline phone? I’ve followed the instructions it came with but it doesn’t make calls or receive etc. thanks.

  • bigchristweets
    Chris Davies (@bigchristweets) reported from Gorseinon, Wales

    @virginmedia I'm aware of the line you're taking to defend the 11% increase but the point is that your service is rubbish as demonstrated by the third image. We have to chuck £200 to Google to get a hub that works. I presume you're not getting an 11% pay rise this year. I know I'm not.

  • Dex_Fitz
    𝗗𝗲𝘅 𝗙𝗶𝘁𝘇𝗴𝗲𝗿𝗮𝗹𝗱 (@Dex_Fitz) reported from Skewen, Wales

    @virginmedia No they have not. If they had done what they’ve advised they’d done, the complaint should be linked to my account? Surely?

  • Hywel79
    Hywel (@Hywel79) reported from Swansea, Wales

    You'd think when @virginmedia sent out a new router it'd be one that works better than the old one, apparently not though, this ones shite as well. 3 days in a row, three seemingly random bouts of just not working

  • grumpyoldprof
    Duncan Lewis (@grumpyoldprof) reported from Skewen, Wales

    Hello @virginmedia. I cannot sign in to my ntlworld email - it says my password is not recognised. Is the server down please as my password has not changed. This has happened at least 6 times in the last 12 months.

  • Dex_Fitz
    𝗗𝗲𝘅 𝗙𝗶𝘁𝘇𝗴𝗲𝗿𝗮𝗹𝗱 (@Dex_Fitz) reported from Skewen, Wales

    @virginmedia So you’re telling me that because 3 separate members of your staff have lied and not raised a complaint when I’ve asked, I now need to send you a letter? Are you joking? #VirginMedia

  • grumpyoldprof
    Duncan Lewis (@grumpyoldprof) reported from Skewen, Wales

    Hello @virginmedia. My ntl email is down for third time in as many months and am unable to connect to the server. How long before it is back please?

  • MrsSusanAlder
    Susan Alder (@MrsSusanAlder) reported from Swansea, Wales

    When @virginmedia service status says everything is fine but it's been on and off since Saturday 😡😡 x

  • chris061183
    chris (@chris061183) reported from Skewen, Wales

    @mb1984 @virginmedia glad it's not only me with this issue mate 😂. very poor

  • enfysjack
    Paul Johnson (@enfysjack) reported from Swansea, Wales

    He @virginmedia Can you explain to me why a new customer can have the same package as me for £33 ? Whilst I am currently paying £85

  • chris061183
    chris (@chris061183) reported from Skewen, Wales

    @mb1984 @virginmedia mine is exactly the same keeps going off . it's a load of crap sent me new box and no change. 🤬

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • ads913
    keith addy (@ads913) reported

    @virginmedia I understand they're introductory, but the gap is £51/month for the identical package. That's not a normal "new customer discount" that's a loyalty penalty. What can you actually offer me?

  • Drackard
    Drackard (@Drackard) reported

    Virgin Media genuinely have to be one of the worst companies in existence. A no show on an engineer, three days in a row.

  • MurrayCairan
    cairan_murray (@MurrayCairan) reported

    @virginmedia I can see the virgin cables outside my house and the 2 spliter connection that virgin use to connect the TV and Internet, I know the last tennant had virgin but for some reason you guys seem adamant that I won’t be a virgin customer

  • murdocke
    Murdocke (@murdocke) reported

    @virginmedia your broadband has gotten noticeably bad these last few years, you used to be impeccable but now there’s always some fault you can’t fix and it gets pushed back again and again. ******** has happened to you? Your engineers lately are ******* shite. (Customer for 25 years)

  • mikael_gatfi
    Alexander Stone (@mikael_gatfi) reported

    Tired of paying for multiple subscriptions like Sky, BT Sport, Virgin Media, Now TV, Amazon Prime, Disney+, Apple TV+? I have got the solution. This IPTV @8k_IPTV_PRO6 offers: • 300,000+ live channels • 65,000+ VODs • PPV events • Netflix • 78,000+ movies.

  • LauraJks2015
    Dr Laura Jenkins (@LauraJks2015) reported

    @virginmedia Hi. How do I find out how long an outage is going to be? WiFi is currently off and I’ve reset everything so I’m guessing it’s a network issue.

  • jonblackbsb
    Jonathan Black (@jonblackbsb) reported

    I love on a street where it seems over 50% of households use @VMO2Life @virginmedia . That’s quite a lot of £££ per month paid out . But for the best part of a year everyone’s work has been disrupted by poor or no service . Apparently it’s noise emanating from a house 🏠 🤷1/2

  • irishbazdev
    Barry Devlin (@irishbazdev) reported

    @virginmedia Two months + before I get contacted by 02/Virgin Media regarding my ongoing complaint and all you can offer me for broken promises is £20. No phone calls before today and you are a communication company. Not good enough!

  • Lifeline04India
    MR COOL (@Lifeline04India) reported

    @virginmedia @VirginMediaNews Dear Team i have shown my interest foir broadband however after registering i should receive details for refernce. But i didnt receive. If i am not getting poroper support fromyou why to go for contract. Please call back urgently

  • Sheppo1874
    Ryan Sheppard (@Sheppo1874) reported

    @alisonclay71 @virginmedia They’re the worst. I was a customer for over 10 years and moved house recently. They refused to move the service to my new house. Incredibly poor service. Also, be prepared for them to chase you constantly to return their kit or they’ll charge you for it!