Virgin Media outages and service status in Neath, Wales
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Full Outage Map
- Virgin Media generated 1 outage signal in the last 24 hours around Neath, including 1 direct report.
- The most common problems reported in this area mention Internet and TV.
- The most recent signal from this area was received Sep 6, 1:18 AM GMT+1.
- Internet (75%)
- TV (25%)
The latest reports from users having issues in Neath come from postal codes SA11 .
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Problems in the last 24 hours in Neath, Wales
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Neath, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Live Outage Map Near Neath, Wales
The most recent Virgin Media outage reports came from the following cities: Neath, Swansea, and Port Talbot.
| City | Problem Type | Report Time |
|---|---|---|
 Neath
|
Internet | 16 hours ago |
Community Discussion
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Virgin Media Issues Reports Near Neath, Wales
Latest outage, problems and issue reports in Neath and nearby locations:
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๐๐ฒ๐ ๐๐ถ๐๐๐ด๐ฒ๐ฟ๐ฎ๐น๐ฑ (@Dex_Fitz) reported from Skewen, Wales@virginmedia Iโve detailed that I have been lied to and expressed strong dissatisfaction with your customer service and your reply is to check if there are any issues in my area? Like I said, Iโll await a manager to call (if that actually happens) and add this to the complaint. Really poor.
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Carl Billingsley (@carlbillings61) reported from City and County of Swansea, Wales@virginmedia - another frustrating phone call to you where previously upheld complaint still not initiated ๐ก. Can someone contact me please ?
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๐๐ฒ๐ ๐๐ถ๐๐๐ด๐ฒ๐ฟ๐ฎ๐น๐ฑ (@Dex_Fitz) reported from Skewen, Wales@virginmedia No they have not. If they had done what theyโve advised theyโd done, the complaint should be linked to my account? Surely?
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NATALIE BALL ๐ก๏ธ (@Natalieball1984) reported from Skewen, Wales@virginmedia I received it back in May/June time, I already logged a complaint with the person who promised me they had sort it because of your absolutely abysmal customer service and still nearly another month later, moving into October I still have not received my refund! Coming into 6 mths
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Jackson (@Jackson_SCFC) reported from Swansea, Wales@virginmedia No, I've gone down this route before, just look in to your routing servers and or the bandwidth limit. Any time I do anything remotely intensive all packets start getting dropped. I'm on my knees.
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Jackson (@Jackson_SCFC) reported from Swansea, Wales@virginmedia Again, I appreciate what you're saying, but similarly I've had an engineer to my house and he said that within the parameters of his test, that my connection should be better than average. This is an issue with how my connection is being routed.
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chris (@chris061183) reported from Skewen, Wales@mb1984 @virginmedia glad it's not only me with this issue mate ๐. very poor
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chris (@chris061183) reported from Skewen, Wales@mb1984 @virginmedia mine is exactly the same keeps going off . it's a load of crap sent me new box and no change. ๐คฌ
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Neil Parry (@Ericsonnycon) reported from Swansea, Wales@virginmedia Its seems ss premier league is unwatchable (grainy & lagging) but ss main event isnt too bad,not perfect but better, bt sports are all great.
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Vรฉronica (@Veronica_Cino) reported from Swansea, Wales@virginmedia ive been on hold for age (56 minutes now?!) no reply on social media or from the websitei am an essential worker and I need internet to work. Your customer service is the worst
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Jonathan Tobin (@JonoTobin) reported from Aberavon, Wales@virginmedia Could you tell me what department I need to speak to about set up issues after a house move, and what time they close please
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Robbie Phillips (@RobbieP99625428) reported from Aberavon, WalesVirgin Media nightmare to get advice and problems sorted
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G (@therealGDJ) reported from Pontarddulais, Wales@virginmedia do you actually offer any kind of service??
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Ben Lewis-Bloor (@BenSwansea) reported from Swansea, Wales@virginmedia my internet just suddenly went down 10mins ago. I was using it. Your test says it cant see the equipment SA1 2PQ
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Simon Rees (@si_rees) reported from Margam, Wales@virginmedia My wife rang (as account in her name) eventually got through, and an engineer is expected in next few hours as I connection at all now!!Poor/no mobile signal at home as booster box is connected to your router, so even more inconvenience right now.
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David (@Davetails) reported from Aberavon, Wales@virginmedia You could have offered an existing customer a fair price 4 months ago, @youfibre are in my area now so you are done.
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๐๐ฒ๐ ๐๐ถ๐๐๐ด๐ฒ๐ฟ๐ฎ๐น๐ฑ (@Dex_Fitz) reported from Skewen, Wales@virginmedia Youโve sent me a link to explain how I can raise an official complaint. One option is to give you a call? Something I have now tried on 3 separate occasions. Did you not read the thread? #Virginmedia
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Rachel George (@George2Rachel) reported from Neath, Wales@virginmedia After being on hold for over 50 minutes I had to end the call. Iโm literally back to square one. Thatโs the problem.
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Rachel George (@George2Rachel) reported from Neath, Wales@virginmedia Problems are still@ongoing. Still unable to contact via phone to order a new router.
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S (@SimonLew87) reported from Swansea, Wales@virginmedia why am I buying for you when your broadband service continues to disconnect?! #complaint ๐ก
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Khal (@khal_lfc) reported@Bev2810 @virginmedia I moved to YouFibre as @virginmedia was just too expensive and the service has been appalling over the last year
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Paddy Sweeney (@PaddySw99745534) reported@virginmedia @_JIMBO55 You still have not got it ! A customer has problems with your service who has messaged, emailed and called VM but you still have not dealt with their issues. Take your out of date equipment out of my home and I will move on to a better provider. For an 82 year old unacceptable.
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Damian Hastie (@DamianHastie) reported@virginmedia Wow you really don't want additional business, shocking experience both with your customer service bot and now when DM your X bot. What a terrible business.
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Burn Notice (@BurnNotice85) reported@VirginMediaNews Note to Virgin Media : stop platforming that religious zealot and fantasist - even at the opportunity cost re: a young journalist's tv screen time & professional exposure. He's on his way back to prison when another warrant comes down from the bench, in coming days and weeks.
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Ed Jones (@edujones14) reported@Johnty14 @virginmedia Better than when they came to my house. Iโm not a customer but they still came while I was out and dug up plants in my front garden to access connecting services I didnโt ask for. Then refused any contact with me afterwards due to not being a customer!
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Declan Carty (@declancarty) reported@IrishTimes Perhaps someone like the excellent Patrick Freyne might investigate why, after all these YEARS, Sky subscribers in the ROI cannot get ITV channels, whilst Virgin Media customers have no probs in doing so. Is it still supposed to be a โrightsโ issue ????
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sarah (@Mears1Sarah) reported@DAZNBoxing Not working in @virginmedia
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Expanse Consulting Ltd (@ExpanseCon) reported@MartinXTweets @VodafoneIreland Not a vodafone issue. Looks like a core switch failure, optical cross-connect fault or other fault inside one of the central carrier-neutral hubs. It has dropped interconnection across multiple fixed ISPs (Virgin Media, Eir, Siro, NBI) simultaneously.
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Paul O'Brien (@PaulOBrienKil) reported@virginmedia @MizzCQ I strongly urge anyone thinking of subscribing to @virginmedia to NOT do it. Took over a hour to get through to customer service & they still won't fix their mistake. Shambles of an organisation.
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Paddy Sweeney (@PaddySw99745534) reported@virginmedia @_JIMBO55 What do I do with your faulty equipment. I will soon be cancelling your awful service and requesting a refund for the period without service. Should I involve my barrister or will you sort this out.