Virgin Media outages and service status in Neath, Wales

Problems in the last 24 hours in Neath, Wales

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Neath, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

• Internet (55%)
• Wi-fi (21%)
• Total Blackout (10%)
• TV (8%)
• E-mail (4%)
• Phone (2%)

Live Outage Map Near Neath, Wales

The most recent Virgin Media outage reports came from the following cities: Swansea, Neath, and Port Talbot.

City	Problem Type	Report Time
Swansea	Wi-fi	6 days ago
Neath	Internet	29 days ago
Swansea	Total Blackout	1 month ago
Neath	Internet	1 month ago
Swansea	Internet	1 month ago
Neath	Internet	1 month ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Neath, Wales

Latest outage, problems and issue reports in Neath and nearby locations:

• 
  👹JGall👹 (@_JGall) reported 4 minutes ago from Swansea, Wales

  @MrsSusanAlder @virginmedia They're a nightmare but won't do anything to fix it now during the pandemic, but expect full payment it's a joke x

• 
  Sebbong 🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@DSebburn) reported 5 minutes ago from Bridgend, Wales

  @SweatDoggGaming @virginmedia Never had any issue with BT Been with them 15 years

• 
  Lucy Cohen (@LucyMazuma) reported 6 minutes ago from Swansea, Wales

  @virginmedia Yes so far. But apparently it's a temporary fix and they'll have to return again.

• 
  Nat (@DragonEmbers) reported 8 minutes ago from Swansea, Wales

  @virginmedia Having to pay an early disconnection fee because you don't run services there is brilliant customer service 😂

• 
  Helen Roberts 🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@Babyeh66) reported 10 minutes ago from Swansea, Wales

  @virginmedia Hello, can’t get into @NetflixUK on TiVo box tonight getting error code A01, haven’t had this problem before please help

• 
  Jonathan Tobin (@JonoTobin) reported 13 minutes ago from Port Talbot, Wales

  @virginmedia I was advised that I need to speak to a different department, by what feels like every department in Virgin Media! Whoever dealt with the house to house transfer has made an error.. and has somehow cancelled my service. But no department is taking responsibility to fix

• 
  Paul G (@paul_g89) reported 13 minutes ago from Swansea, Wales

  @virginmedia can’t update my package online can you help please

• 
  Gareth Slee  (@garethslee) reported 15 minutes ago from Port Talbot, Wales

  @virginmedia My internet has been up and down for the last few days. This morning it completely failed. Rebooted hub a few times but still no go SA13 area.

• 
  Michael Jenkins (@Michael73271023) reported 24 minutes ago from Dyffryn Clydach, Wales

  @virginmedia sort your internet out as it's not working yet again

• 
  Susan Alder (@MrsSusanAlder) reported 28 minutes ago from Swansea, Wales

  When @virginmedia service status says everything is fine but it's been on and off since Saturday 😡😡 x

• 
  Alice Spils (@spilzzz) reported 32 minutes ago from Swansea, Wales

  @virginmedia why does my WiFi only work in the room my broadband box is in when I live in a tiny 2 bed terrace house :( sooooo annoying. Pls help.

• 
  Vanessa Walsh (@NessafromNeath) reported 38 minutes ago from Neath, Wales

  Disappointed to be leaving Virgin Media having been a loyal customer for many years. Poor customer service- they were more than happy to terminate our contract without caring to discuss options. Having waited an age to discuss options this was so disappointing! #virginmedia

• 
  Stuart Davis (@stuartdavis21) reported 39 minutes ago from Swansea, Wales

  Virgin shitty media down yet again #VirginMediadown #virginmedia

• 
  Richard Hedges (@hedges1975) reported 43 minutes ago from Gorseinon, Wales

  @virginmedia would it be too much trouble for someone to fix my landline issue, I can't receive incoming calls, yet your call centre agents tell me there going to ring me back on my home line and then cut me off!!! Can't ring me back if I can't receive incoming calls!!!!!

• 
  👹JGall👹 (@_JGall) reported 44 minutes ago from Swansea, Wales

  @MrsSusanAlder @virginmedia Virgin are so bad I have them too

• 
  Nat (@DragonEmbers) reported 46 minutes ago from Swansea, Wales

  Can't take Virgin Media to my new address because the estate is too new and they don't have Virgin Media in those streets yet. First world problems 😂

• 
  Jonathan Tobin (@JonoTobin) reported 49 minutes ago from Aberavon, Wales

  @virginmedia I was transferred numerous times. Then finally told that the person who set up the house transfer, has messed it up and somehow cancelled my access. With no solution on how to fix it

• 
  Sarah (@Vanilla__Slice) reported 49 minutes ago from Swansea, Wales

  @virginmedia I'm moving home at the weekend so engineer's came out to the new property today to connect the outside cables to the house. They were unable to as the neighbours are using that cable. Hope you can help.

• 
  JonJamesPhotography (@JonJamesPhoto81) reported 52 minutes ago from Port Talbot, Wales

  @virginmedia @johnmclaren1972 All I’m seeing are apologies but still no resolution to fixing issues, providing a decent service or looking after existing customers. I’ll be changing to sky next month.

• 
  Alice Spils (@spilzzz) reported 55 minutes ago from Swansea, Wales

  @virginmedia It’s a long standing issue which seems to be getting worse. The signal strength is just so so poor. I can’t use the WiFi upstairs most of the time 🙄

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Axelrod (@bdpopsen) reported 6 minutes ago

  @virginmedia It’s gone down again

• 
  Matthew Wilce (@Boule_Boy) reported 10 minutes ago

  @virginmedia I'm sure they will. The fact that It'll be a week since I tried to contact you and the importance of this service I guess is of no real concern to you?

• 
  Onur Abdullah (@OnurAbdullah11) reported 10 minutes ago

  @virginmedia seriously, have had enough..... Having problems with my WiFi and no one can help..... What sort of a company is this? Someone please advise who I can contact

• 
  Has (@utdreoprt) reported 12 minutes ago

  @virginmedia I’m not getting any connection. My 4g is not working

• 
  Sam Walker (@WuWalker) reported 13 minutes ago

  @virginmedia twice now my install has been cancelled last minute (tomorrow's install, confirmed yesterday, cancelled at 19:46 tonight). Every time I call I get "transferred" & cut off & every "chat" goes nowhere. How can I cancel your services, so I can move to a good supplier?

• 
  Paul Roberts (@CamelRoberts) reported 13 minutes ago

  @virginmedia your fibre phone line is utter £&@t. Nothing but trouble since you have switched us over from our phone line. Internet down yet again. Pathetic service from you yet again, this is too regular and not worth the monthly fee.

• 
  Paul Woodworth (@PaulWoodworth13) reported 19 minutes ago

  @virginmedia Wow! That's different from what customer services told me ? They said 41 days, I finished my contract with you guys in August but was advised service switched off on the 9th of September? Confused is not the word, and Al what company in the 21st century sends out cheques ?

• 
  Minesh Patel (@MineshP21) reported 20 minutes ago

  @virginmedia when are we gonna have internet? It’s been down over three days. Can’t speak to anyone cos I get the silly automated message. Fix it I would need some compensation. I can’t work from home at all

• 
  Onur Abdullah (@OnurAbdullah11) reported 22 minutes ago

  @virginmedia There are no problems. When I tried calling I am told to buy a higher package..... Already on 350mb/s I have no wifi upstairs..... Rude man on the phone

• 
  Andy Balaam (@andybalaam) reported 23 minutes ago

  Internet down :-( @virginmedia say they hope to have it fixed tomorrow afternoon. Family is unhappy.