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Virgin Media

Virgin Media outages and service status in Neath, Wales

Some problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

Full Outage Map
  • Virgin Media generated 0 outage signals in the last 24 hours around Neath, including 0 direct reports.
  • The most common problems reported in this area mention Internet, E-mail, and TV.
  • The most recent signal from this area was received Aug 10, 8:49 PM GMT+1.
  • 43% Internet (43%)
  • 29% E-mail (29%)
  • 29% TV (29%)

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Neath, Wales

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Neath, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

August 15: Problems at Virgin Media

Virgin Media is having issues since 02:40 PM GMT. Are you also affected? Leave a message in the comments section!

Live Outage Map Near Neath, Wales

The most recent Virgin Media outage reports came from the following cities: Swansea, Port Talbot, and Neath.

CityProblem TypeReport Time
Swansea TV 5 days ago
Swansea Internet 6 days ago
Port Talbot Internet 7 days ago

Nearby cities with recent reports

Swansea

2 recent signals

5 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Neath, Wales

Latest outage, problems and issue reports in Neath and nearby locations:

  • George2Rachel
    Rachel George (@George2Rachel) reported from Neath, Wales

    @virginmedia After being on hold for over 50 minutes I had to end the call. I’m literally back to square one. That’s the problem.

  • HayleyJones1987
    Haylz 🦢🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@HayleyJones1987) reported from Swansea, Wales

    @virginmedia Hi, who can help in setting up a new landline phone? I’ve followed the instructions it came with but it doesn’t make calls or receive etc. thanks.

  • RobbieP99625428
    Robbie Phillips (@RobbieP99625428) reported from Aberavon, Wales

    Virgin Media nightmare to get advice and problems sorted

  • JonoTobin
    Jonathan Tobin (@JonoTobin) reported from Aberavon, Wales

    @virginmedia I was transferred numerous times. Then finally told that the person who set up the house transfer, has messed it up and somehow cancelled my access. With no solution on how to fix it

  • NessafromNeath
    Vanessa Walsh (@NessafromNeath) reported from Neath, Wales

    Disappointed to be leaving Virgin Media having been a loyal customer for many years. Poor customer service- they were more than happy to terminate our contract without caring to discuss options. Having waited an age to discuss options this was so disappointing! #virginmedia

  • JonoTobin
    Jonathan Tobin (@JonoTobin) reported from Aberavon, Wales

    Spend hours waiting for someone to answer @virginmedia then they just tell me ‘wait till tomorrow and it will work’. And it never does, cancellation never sounded so appealing

  • DSebburn
    Sebbong 🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@DSebburn) reported from Bridgend, Wales

    @SweatDoggGaming @virginmedia Never had any issue with BT Been with them 15 years

  • Natalieball1984
    NATALIE BALL 🛡️ (@Natalieball1984) reported from Skewen, Wales

    @virginmedia I received it back in May/June time, I already logged a complaint with the person who promised me they had sort it because of your absolutely abysmal customer service and still nearly another month later, moving into October I still have not received my refund! Coming into 6 mths

  • MrandMrs50Plus
    MrandMrs50Plus (@MrandMrs50Plus) reported from Port Talbot, Wales

    @virginmedia So you can't supply daughter's new house with broadband and so insist on a termination fee?!? They don't want to terminate. You're the ones who can't honour the contract! Can you please help here?

  • jamesleonard40
    jamesleonard (@jamesleonard40) reported from Swansea, Wales

    @virginmedia ffs sake why has our bill gone up too £76 a month just because football back on not happy #lookingtoochange Anyone recommend another service cheaper @SkySports @TalkTalk my dad only wants football nothing else #football #sports

  • grumpyoldprof
    Duncan Lewis (@grumpyoldprof) reported from Skewen, Wales

    Hello @virginmedia. I cannot sign in to my ntlworld email - it says my password is not recognised. Is the server down please as my password has not changed. This has happened at least 6 times in the last 12 months.

  • adewagstaff
    Ade Wagstaff Physio MACP 🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@adewagstaff) reported from Swansea, Wales

    @virginmedia @vmbusinesshelp I have. They were not great. I did explain that the voice options stated there was an issue. However, your email said it would have been sorted last week. You breached the 6 hour window and the 5 people I spoke to in Timbuktu didn't understand me all that well 🤦#poorservice

  • JonJamesPhoto81
    JonJamesPhotography (@JonJamesPhoto81) reported from Port Talbot, Wales

    @virginmedia @johnmclaren1972 All I’m seeing are apologies but still no resolution to fixing issues, providing a decent service or looking after existing customers. I’ll be changing to sky next month.

  • garethslee
    Gareth Slee  (@garethslee) reported from Port Talbot, Wales

    @virginmedia My internet has been up and down for the last few days. This morning it completely failed. Rebooted hub a few times but still no go SA13 area.

  • JonoTobin
    Jonathan Tobin (@JonoTobin) reported from Aberavon, Wales

    @virginmedia Could you tell me what department I need to speak to about set up issues after a house move, and what time they close please

  • KevDocChild
    Kevin Child (@KevDocChild) reported from Swansea, Wales

    @virginmedia you really are impossible!20+ years as a customer, you invite me to get in touch to discuss my end of contract choices, then provide the lamest excuses when I try but fail! Mmm #timeforachangeofprovider

  • Ericsonnycon
    Neil Parry (@Ericsonnycon) reported from Swansea, Wales

    @virginmedia Its seems ss premier league is unwatchable (grainy & lagging) but ss main event isnt too bad,not perfect but better, bt sports are all great.

  • mikeyowen2
    Michael owen Ⓜ (@mikeyowen2) reported from Cwmafan, Wales

    @virginmedia network is the worst WiFi I have ever witnessed in my life.

  • chris061183
    chris (@chris061183) reported from Skewen, Wales

    @mb1984 @virginmedia mine is exactly the same keeps going off . it's a load of crap sent me new box and no change. 🤬

  • BenSwansea
    Ben Lewis-Bloor (@BenSwansea) reported from Swansea, Wales

    @virginmedia my internet just suddenly went down 10mins ago. I was using it. Your test says it cant see the equipment SA1 2PQ

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • bergy_bit
    Paul Matthews (@bergy_bit) reported

    My 83 year old dad is a bit senile. He signed up to @virginmedia without knowing what it was. We were aghast at the £160 monthly subscription he’ll mostly never use. We cancelled it and moved to a £30 EE one. Virgin have now sent him a termination bill for £1,500 @MoneySavingExp

  • Sbaggieboy60
    Shaun Harding 𓅪 (@Sbaggieboy60) reported

    @virginmedia first day of the football season and red button not working…..brilliant I hope I’m going to get some kind of refund?

  • R4g3Kw1t
    Andy Owen (@R4g3Kw1t) reported

    So first match day of the new season and @virginmedia appears to be broken. No wifi to speak of...

  • Johnsonio
    Magic A-J (@Johnsonio) reported

    @virginmedia wasted my time talking to your customer services. My contract is up, you’re offering me same package for £27pm online and asked customer service for a better deal and they offer me £43pm! Guess I’ll go elsewhere then

  • utarg
    Mike Cook (@utarg) reported

    @virginmedia @SkySports explain why I am paying for red button service to watch matches and the service is not working....

  • Alfie_KC
    Tony P* (@Alfie_KC) reported

    Done with @virginmedia now. Abysmal customer service,

  • John_L_Bird
    John Bird (@John_L_Bird) reported

    @virginmedia skysports+ not working for the first league fixtures of the season?

  • AnneGBradford
    Anne Bradford (@AnneGBradford) reported

    So had a request from what was supposed to be your help care centre - but they are a scam!! @virginmedia

  • redphillll
    Abs (@redphillll) reported

    @virginmedia can you please advise why I have not had my complaint resolved within the 28 days? It has now been over a week since it should have been resolved. You advised that I would receive a call back this week and I haven’t. The way this has been handled is unacceptable.

  • SusanHarding28
    Susan Harding 🩵 🇬🇧 (@SusanHarding28) reported

    @Bebs1000 @vodafone Left them a long time ago! Shocking company with customer service equal to that of Virgin Media 🙄