Virgin Media Outage Report in Neath, Wales
Why is my Virgin Media service not working?
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Neath come from postal codes SA10 .
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
Problems in the last 24 hours in Neath, Wales
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Neath, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
April 7: Problems at Virgin Media
Virgin Media is having issues since 01:40 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
- Internet (56%)
- Wi-fi (21%)
- Total Blackout (10%)
- TV (8%)
- E-mail (4%)
- Phone (2%)
Live Outage Map Near Neath, Wales
The most recent Virgin Media outage reports came from the following cities: Swansea, Neath, and Port Talbot.
| City | Problem Type | Report Time |
|---|---|---|
 Swansea
|
Wi-fi | 5 days ago |
|
Neath
|
Internet | 28 days ago |
|
Swansea
|
Total Blackout | 29 days ago |
|
Neath
|
Internet | 1 month ago |
|
Swansea
|
Internet | 1 month ago |
|
Neath
|
Internet | 1 month ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Neath, Wales
Latest outage, problems and issue reports in Neath and nearby locations:
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S (@SimonLew87) reported from Swansea, Wales@virginmedia Yes I have and it’s says there are no issues. It’s frustrating as I’m working from home and continues to drop or go off.
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Chris Llewellyn (@CLlewellyn19) reported from Swansea, Wales@virginmedia Got through to someone this morning. A new box is needed and a technician booked for Tuesday. Any chance you can contact my mate @wrighty1313 he’s been having issues too 👍
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Mark Davis (@MarkDav96152735) reported from Gorseinon, WalesWhen you work from home you rely on the internet coverage from your supplier. Mine has gone down this morning with expected fix at 3pm. No prior warning from @virginmedia SHITE!!!!!
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S (@SimonLew87) reported from Swansea, Wales@virginmedia An engineer came out but still not working properly.
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Benjamin Woodcock (@TheBenWoodcock) reported from Swansea, Wales@virginmedia im getting really annoyed with your mobile service as I cannot receive any automated text messages (which makes 2FA for some stuff impossible). This is an ongoing issue. Also unable to get through to 150
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Rachel George (@George2Rachel) reported from Neath, Wales@virginmedia After being on hold for over 50 minutes I had to end the call. I’m literally back to square one. That’s the problem.
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S (@SimonLew87) reported from Swansea, Wales@virginmedia Hey I’ve done everything on your website and still the same issues.
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S (@SimonLew87) reported from Swansea, Wales@virginmedia why am I buying for you when your broadband service continues to disconnect?! #complaint 😡
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𝗗𝗲𝘅 𝗙𝗶𝘁𝘇𝗴𝗲𝗿𝗮𝗹𝗱 (@Dex_Fitz) reported from Skewen, Wales@virginmedia You’ve sent me a link to explain how I can raise an official complaint. One option is to give you a call? Something I have now tried on 3 separate occasions. Did you not read the thread? #Virginmedia
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Lucy Cohen (@LucyMazuma) reported from Swansea, Wales@virginmedia Are there problems in the Swansea area? Internet has been dropping out periodically for the last 2 days.
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Jonathan🏴🏴 (@IROJDP) reported from Swansea, Wales@virginmedia been on hold for over an hour and twenty mins with my 90yo dad to try to solve a C130 connection problem. And still no answer. Absolute shambles customer service
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Benjamin Woodcock (@TheBenWoodcock) reported from Swansea, Wales@virginmedia a lot of good your mobile service is when I cant call 111 from my phone
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S (@SimonLew87) reported from Swansea, Wales@virginmedia TBH I’ve restarted the WiFi as per your tips online but the performance is really poor.
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𝗗𝗲𝘅 𝗙𝗶𝘁𝘇𝗴𝗲𝗿𝗮𝗹𝗱 (@Dex_Fitz) reported from Skewen, Wales@virginmedia I’ve detailed that I have been lied to and expressed strong dissatisfaction with your customer service and your reply is to check if there are any issues in my area? Like I said, I’ll await a manager to call (if that actually happens) and add this to the complaint. Really poor.
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Rachel George (@George2Rachel) reported from Neath, Wales@virginmedia Problems are still@ongoing. Still unable to contact via phone to order a new router.
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S (@SimonLew87) reported from Swansea, Wales@virginmedia Absolutely awful considering the service provided by your company is terrible, I’m still waiting for a response to my complaint!
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Michael owen Ⓜ (@mikeyowen2) reported from Cwmafan, Wales@virginmedia network is the worst WiFi I have ever witnessed in my life.
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Chris Llewellyn (@CLlewellyn19) reported from Swansea, Wales@virginmedia Is there anyone working tonight? My box is not working and is stuck on the starting up page. Been like it for about 3 hours. Waited on the phone for an hour then got cut off, been waiting for another 2 hours 😡
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Abbie Thompson (@abbiet126) reported from Swansea, Wales@virginmedia why is WiFi down for the fourth time this week whilst the app says service is fine? I know it’s not just my box.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Martin Wallman (@martinwallman) reported@virginmedia As well as 14 days of no landline I have spent ages on the phone to your "customer service dept" engineer visits that were cancelled and emails with no offer of help. Emails almost unreadable! All because VM migrated me without notice and something I didn't ask for!
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LuckyEight (@LuckyEi49591733) reported@virginmedia Thank you for lying to me to get a new contract from me. Anyone considering them for broadband don't they will lie to you to get what they want then claim you never spoke to anyone.
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David Wallace (@outofph4z3) reported@virginmedia I am a long time virginmedia customer and this type of experience is not new. Basically my phone and router were in separate rooms, and I have been forced to move phone beside router, because engineer was not permitted to re-cable through crawl spaces.
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Martin Wallman (@martinwallman) reported@virginmedia Is it too much to ask to actually talk to someone about this issue as communication with @virginmedia is abysmal? Been customer for nearly 25 years but that counts for nothing with you obviously
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Jes Reilly (@jespreilly) reported@virginmedia TV down again in AL3 and no information as to when back up. One of the worst performing providers in the UK and even worse customer information and support.
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LuckyEight (@LuckyEi49591733) reported@virginmedia Im not expecting any help just more lies as thats all I have had for the last monthy.
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Martin Wallman (@martinwallman) reported@virginmedia No you don't understand I want some compensation for the loss of 14 days service and no one is helping. I need to talk to a person! You just cut off my landline with no warning. No customer service at all here!!
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Michael Klump (@gamiestness) reported@virginmedia can you help, my broadband goes down randomly each day
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Martin Wallman (@martinwallman) reported@virginmedia I have done this!! I have a document which explains what has happened but nobody seems to understand. Who can I send this to? Only the engineer who called seemed to understand the problem and he just emailed someone to get 21CV enabled. Going round in circles here!!
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LuckyEight (@LuckyEi49591733) reported@virginmedia Today I called again as I was supposed to have an engineer visit to adjust the line and give me my HUB, no engineer was ever booked!!! You now tell me that you have no record of any of my conversations!!! I am amazed at the lack of customer service and the lies constantly told.