Virgin Media outages and service status in Neath, Wales

Problems in the last 24 hours in Neath, Wales

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Neath, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Neath, Wales

The most recent Virgin Media outage reports came from the following cities: Swansea, Port Talbot, and Neath.

City	Problem Type	Report Time
Swansea	TV	2 days ago
Swansea	Internet	3 days ago
Port Talbot	Internet	4 days ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Neath, Wales

Latest outage, problems and issue reports in Neath and nearby locations:

• 
  Rachel George (@George2Rachel) reported 3 minutes ago from Neath, Wales

  @virginmedia Problems are still@ongoing. Still unable to contact via phone to order a new router.

• 
  M (@FROMMARGAM) reported 4 minutes ago from Margam, Wales

  Hi @virginmedia we pay for 100mb but are getting 3. Thanks a lot. Margam, Wales. Don't give me any of that survey crap or dumb links. You fix it. Thanks.

• 
  𝗗𝗲𝘅 𝗙𝗶𝘁𝘇𝗴𝗲𝗿𝗮𝗹𝗱 (@Dex_Fitz) reported 7 minutes ago from Skewen, Wales

  @virginmedia You’ve sent me a link to explain how I can raise an official complaint. One option is to give you a call? Something I have now tried on 3 separate occasions. Did you not read the thread? #Virginmedia

• 
  Jonathan Tobin (@JonoTobin) reported 7 minutes ago from Aberavon, Wales

  @virginmedia I was transferred numerous times. Then finally told that the person who set up the house transfer, has messed it up and somehow cancelled my access. With no solution on how to fix it

• 
  Rachel George (@George2Rachel) reported 12 minutes ago from Neath, Wales

  @virginmedia thank you for keeping me on hold for the last 35 minutes then disconnecting me. I really didn’t have anything better to do on a Friday evening. Useless customer service continues

• 
  Nett 🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@NettThom) reported 16 minutes ago from Neath, Wales

  Customer service is an alien concept to @virginmedia

• 
  Simon Rees (@si_rees) reported 17 minutes ago from Margam, Wales

  @virginmedia hi my speed has died to a crawl this morning in the SA13 2 area of Port Talbot. Have reset the Super Hub etc. Help needed please.

• 
  Phil Cowley #YJB4LIFE (@philcowley2) reported 18 minutes ago from Swansea, Wales

  @virginmedia PS I know the link is at the bottom when you scroll down, it's just it would be easier if it was at the top

• 
  🏴󠁧󠁢󠁷󠁬󠁳󠁿Shane🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@Shane_Rees) reported 24 minutes ago from Swansea, Wales

  @virginmedia took out new contract. Been waiting 2 days for the service to be activated and have been promised 2 call backs to help resolve the issue which has I have not had. Very poor service indeed.

• 
  Jackson (@Jackson_SCFC) reported 25 minutes ago from Swansea, Wales

  @virginmedia Again, I appreciate what you're saying, but similarly I've had an engineer to my house and he said that within the parameters of his test, that my connection should be better than average. This is an issue with how my connection is being routed.

• 
  Chris Llewellyn (@CLlewellyn19) reported 35 minutes ago from Swansea, Wales

  @virginmedia Got through to someone this morning. A new box is needed and a technician booked for Tuesday. Any chance you can contact my mate @wrighty1313 he’s been having issues too 👍

• 
  NATALIE BALL 🛡️ (@Natalieball1984) reported 36 minutes ago from Skewen, Wales

  @virginmedia I received it back in May/June time, I already logged a complaint with the person who promised me they had sort it because of your absolutely abysmal customer service and still nearly another month later, moving into October I still have not received my refund! Coming into 6 mths

• 
  Nat (@DragonEmbers) reported 37 minutes ago from Swansea, Wales

  Can't take Virgin Media to my new address because the estate is too new and they don't have Virgin Media in those streets yet. First world problems 😂

• 
  S (@SimonLew87) reported 43 minutes ago from Swansea, Wales

  @virginmedia why am I buying for you when your broadband service continues to disconnect?! #complaint 😡

• 
  Jackson (@Jackson_SCFC) reported 45 minutes ago from Swansea, Wales

  @virginmedia 200 down from what I can remember, I'm at work right now so I can't check but the speed isn't the issue. Also, I said "should" because based on his test, it's an above average connection, but in practice, it's wildly inconsistent in terms of ping, packet loss/timing.

• 
  Duncan Lewis (@grumpyoldprof) reported 45 minutes ago from Skewen, Wales

  Hello @virginmedia. My ntl email is down for third time in as many months and am unable to connect to the server. How long before it is back please?

• 
  Benjamin Woodcock (@TheBenWoodcock) reported 46 minutes ago from Swansea, Wales

  @virginmedia a lot of good your mobile service is when I cant call 111 from my phone

• 
  Andy Williams (@scooterman79_1) reported 51 minutes ago from Swansea, Wales

  @virginmedia Internet playing up yet again, absolutely shocking service..

• 
   Val  (@Botleylady) reported 56 minutes ago from Swansea, Wales

  Still holding on the phone to @virginmedia after 1hr. 31mins 43secs. Absolutely disgusting service.

• 
  Alice Spils (@spilzzz) reported 59 minutes ago from Swansea, Wales

  @virginmedia why does my WiFi only work in the room my broadband box is in when I live in a tiny 2 bed terrace house :( sooooo annoying. Pls help.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  alan holt (@alanholt7) reported 5 minutes ago

  @virginmedia any idea when WiFi will be back on in bb2 5eg area? Been down all day

• 
  John Bhoy Walton (@walton_bhoy) reported 7 minutes ago

  Now my Internet has completely went from being intermittent to nothing 2nd engineer visit and to quote your call operator a "more skilled engineer " this time. Apologies in my dm doesnt stop money coming my bank for a bad service. @virginmedia

• 
  Gaz Beech (@gazbeech) reported 7 minutes ago

  @virginmedia is there a problem in the Lincoln area with internet and tv? They have been down all morning

• 
  (tez7n2) (@MickeyDN7) reported 11 minutes ago

  @SkySports @virginmedia your red button sports stream is ******* **** ...and you wonder why people are using IPTV !!!! Robbing bastards taking money off customers and giving a **** service back

• 
  paul d (@pauldewolfe) reported 11 minutes ago

  @virginmedia couid you explain how the renewal person couldn't help me cancel ? told me to ring someone else? said she was on her own no team no manager to talk to?

• 
  Chris Ross (@Chris_Ross95) reported 14 minutes ago

  @Starlink Sorry but much rather stick with @virginmedia They've never done me wrong. They rarely go down AND I'm getting faster speeds at less price than your top package.

• 
  Scotty Loadinson (@Pandor1caOpens) reported 14 minutes ago

  @virginmedia Once again your internet service in The Stoke on Trent area is atrocious. How many times am I going to have to perform a speed test to find out I'm not getting what we pay for? Boost the WiFi in Stoke-On-Trent & keep it consistent or we find another internet provider

• 
  m (@Marcus_Campana) reported 15 minutes ago

  @virginmedia when I contacted u earlier in the year I was told the upgrade to the 360 box doesn't mean a new contract, but yet after months of you harassing me I've upgraded box and low and behold you've sent me a new contract until 2028 , not happy how do I cancel???

• 
  Gabby Harrington-Poole (@Gabarillo) reported 18 minutes ago

  6th day of intermittent service with broadband and tv @virginmedia what’s going on?

• 
  Brit Ian (@dearbrit_ian) reported 22 minutes ago

  @SandyofSuffolk You really are out of touch, unsurprisingly. Virgin Media getting fined £28 million for preventing customers from cancelling their subscription shows that this is endemic. Many businesses insist that you contact them via telephone to cancel, but they make it impossible to reach them via telephone. These days, many recurring payments are automated against your bank card so you cannot cancel it via the app, you have to cancel the actual card.