Virgin Media Outage Report in Neath, Wales
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The latest reports from users having issues in Neath come from postal codes SA10 .
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
Problems in the last 24 hours in Neath, Wales
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Neath, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
- Internet (55%)
- Wi-fi (21%)
- Total Blackout (10%)
- TV (8%)
- E-mail (4%)
- Phone (2%)
Live Outage Map Near Neath, Wales
The most recent Virgin Media outage reports came from the following cities: Swansea, Neath, and Port Talbot.
| City | Problem Type | Report Time |
|---|---|---|
 Swansea
|
Wi-fi | 6 days ago |
|
Neath
|
Internet | 28 days ago |
|
Swansea
|
Total Blackout | 30 days ago |
|
Neath
|
Internet | 1 month ago |
|
Swansea
|
Internet | 1 month ago |
|
Neath
|
Internet | 1 month ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Neath, Wales
Latest outage, problems and issue reports in Neath and nearby locations:
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๐๐ฒ๐ ๐๐ถ๐๐๐ด๐ฒ๐ฟ๐ฎ๐น๐ฑ (@Dex_Fitz) reported from Skewen, Wales@virginmedia Youโve sent me a link to explain how I can raise an official complaint. One option is to give you a call? Something I have now tried on 3 separate occasions. Did you not read the thread? #Virginmedia
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Nett ๐ด๓ ง๓ ข๓ ท๓ ฌ๓ ณ๓ ฟ (@NettThom) reported from Neath, WalesCustomer service is an alien concept to @virginmedia
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Kristian Turner (@Kristian_Turner) reported from Swansea, Wales@virginmedia Landline, Tivo and Broadband all down. What can I do?
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Michael owen โ (@mikeyowen2) reported from Cwmafan, Wales@virginmedia next time my internet goes off when I'm 5 kills on warzone il be bringing verdansk to your ******* office. #**** #gulag #warzone
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๐๐ฒ๐ ๐๐ถ๐๐๐ด๐ฒ๐ฟ๐ฎ๐น๐ฑ (@Dex_Fitz) reported from Skewen, Wales@virginmedia No they have not. If they had done what theyโve advised theyโd done, the complaint should be linked to my account? Surely?
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๐๐ฒ๐ ๐๐ถ๐๐๐ด๐ฒ๐ฟ๐ฎ๐น๐ฑ (@Dex_Fitz) reported from Skewen, Wales@virginmedia So youโre telling me that because 3 separate members of your staff have lied and not raised a complaint when Iโve asked, I now need to send you a letter? Are you joking? #VirginMedia
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S (@SimonLew87) reported from Swansea, Wales@virginmedia An engineer came out but still not working properly.
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Stephen Squires (@Welsh19) reported from Pontardawe, Wales@SkyHelpTeam sort it outโฆ itโs imperative now more than ever when we are working from home to have reliable internet!! There random outages are happening far too often and causing issue for my work and customers!! Itโs just a shame I canโt get @virginmedia internetโฆ
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๐๐ฒ๐ ๐๐ถ๐๐๐ด๐ฒ๐ฟ๐ฎ๐น๐ฑ (@Dex_Fitz) reported from Skewen, Wales@virginmedia Iโve detailed that I have been lied to and expressed strong dissatisfaction with your customer service and your reply is to check if there are any issues in my area? Like I said, Iโll await a manager to call (if that actually happens) and add this to the complaint. Really poor.
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Robbie Phillips (@RobbieP99625428) reported from Aberavon, WalesVirgin Media nightmare to get advice and problems sorted
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Kristian Turner (@Kristian_Turner) reported from Swansea, Wales@virginmedia Yes and says that the estimated fix time is 22:00 for all three!
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Andy Williams (@scooterman79_1) reported from Swansea, Wales@virginmedia Internet playing up yet again, absolutely shocking service..
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Benjamin Woodcock (@TheBenWoodcock) reported from Swansea, Wales@virginmedia im getting really annoyed with your mobile service as I cannot receive any automated text messages (which makes 2FA for some stuff impossible). This is an ongoing issue. Also unable to get through to 150
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Rachel George (@George2Rachel) reported from Neath, Wales@virginmedia still trying to sort broadband.Was promised a booster, no show.Calling to report a fault.Disconnected calls Again. Taking up hours of my time. customer service appalling. raising own complaint with offcom as you couldnโt be bothered to give me results of last one
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Elliot Griffiths (@ELGriff28) reported from Swansea, Wales@virginmedia Yes, there is. I have outages every week and im trying to work from home. Everytime i call i get the same answer (theres nothing we can do) I asked to raise a complaint and i was told that agents arent allowed? Appalling service!!!!๐ก
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Elliot Griffiths (@ELGriff28) reported from Swansea, Wales@virginmedia by far the most awful company there is for customer service and Broadband!! Would not recommend anyone to join this company they dont want to help atall ๐ก
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Elliot Griffiths (@ELGriff28) reported from Swansea, Wales@virginmedia No explanation was given as i mentioned. My problem still isnt solved and im sick and tired of dealing with incompetent agents. Dont worry about the complaint ill raise my concerns with @Ofcom
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Rachel George (@George2Rachel) reported from Neath, Wales@virginmedia Problems are still@ongoing. Still unable to contact via phone to order a new router.
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Rachel George (@George2Rachel) reported from Neath, Wales@virginmedia thank you for keeping me on hold for the last 35 minutes then disconnecting me. I really didnโt have anything better to do on a Friday evening. Useless customer service continues
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Carl Billingsley (@carlbillings61) reported from City and County of Swansea, Wales@virginmedia - another frustrating phone call to you where previously upheld complaint still not initiated ๐ก. Can someone contact me please ?
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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jules (@julesefc) reported@virginmedia I rang that number and was on hold then passed around for over an hour #dreadful #poor #stressed
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Cathy Dabrowski (@cathydab) reported@virginmedia trying to resolve issue with my elderly parents phone line all day - just spoken to yet another person who had the temerity to ask if they lived in a forest as they have no mobile phone signal as an alternative to the fixed phone line & then put phone down on us?
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Suzanne (@SooZCreamcheese) reported@virginmedia I was told that there were improvement works in my area, which would be completed mid-Feb. Our internet is up and down like a yo-yo. Any date you can give me when the situation will improve?
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Michael Quinn (@MichaelQ316) reported@virginmedia sick fed up that every single night for the last 2 weeks between half 8 and half 9 any streaming I am doing is constantly buffering. At ยฃ42 a ******* month I expect better than this ****!
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Claire Wilson (@choc1982) reported@virginmedia your service is a joke. Can't get through on the phone inless I stay on hold for over an hour. I got on live chat at 19:11. I start chat at 19:24. It took 50 minutes to even get past security checks they took so long. At 2023 I get put onto retentions team........
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Mrs. Robin Koch (@FrockDestroyed) reported@virginmedia your wifi service is increasingly shambolic. And you have the cheek to send an email saying youโve just upgraded my connection?? Switching to @SkyUK unless you sort it out sharpish. Iโm not paying hundreds of pounds a month for this.
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Glen Dickson (@Driftinuphill) reportedVirgin Media using Covid as excuse to maximize profits. Long waiting times common, less staff on no doubt. As if their customer service advisors in some 3rd world country are going to teleport into your lounge. Go online is the mantra. If your box is kaput online doesn't help!
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Indigo Blue (@Lottiedoes) reported@JanKay_ @virginmedia I had VM .. moved one street away in London .. 3 wks to reconnect and then instead of transferring number connected me to some lady in Wales ๐๐ At one point I sat on my bed and cried in frustration.. literally!! Never again
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Wilbo (@TheRealWilbo) reported@virginmedia I have added my issue to your support website, this was done several weeks ago now, it seems no one has even looked at it. I have now reported it by phone after waiting for over 1 hour.
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A Brown (@Ash_spurs) reported@clarefiona22 @virginmedia @Ofcom No, not resolved. I'm fuming with them lying to me 4 times promising a call back to book an engineer and never calling back. The customer treatment is disgusting and yet they take your money quick enough.