Virgin Media outages and service status in Neath, Wales

Problems in the last 24 hours in Neath, Wales

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Neath, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Neath, Wales

The most recent Virgin Media outage reports came from the following cities: Swansea, Port Talbot, and Neath.

City	Problem Type	Report Time
Swansea	Internet	12 hours ago
Port Talbot	E-mail	1 day ago
Neath	TV	7 days ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Neath, Wales

Latest outage, problems and issue reports in Neath and nearby locations:

• 
  Rachel George (@George2Rachel) reported 2 minutes ago from Neath, Wales

  @virginmedia After being on hold for over 50 minutes I had to end the call. I’m literally back to square one. That’s the problem.

• 
  Phil (@phillip_richard) reported 3 minutes ago from Swansea, Wales

  @virginmedia #internet is down in #morfaroad #swansea same as yesterday morning ???? Done the reboots and need to know how long of possible

• 
  Robbie Phillips (@RobbieP99625428) reported 7 minutes ago from Aberavon, Wales

  Virgin Media nightmare to get advice and problems sorted

• 
  Alice Spils (@spilzzz) reported 9 minutes ago from Swansea, Wales

  @virginmedia why does my WiFi only work in the room my broadband box is in when I live in a tiny 2 bed terrace house :( sooooo annoying. Pls help.

• 
  𝗗𝗲𝘅 𝗙𝗶𝘁𝘇𝗴𝗲𝗿𝗮𝗹𝗱 (@Dex_Fitz) reported 11 minutes ago from Skewen, Wales

  @virginmedia I’ve detailed that I have been lied to and expressed strong dissatisfaction with your customer service and your reply is to check if there are any issues in my area? Like I said, I’ll await a manager to call (if that actually happens) and add this to the complaint. Really poor.

• 
  Kristian Turner (@Kristian_Turner) reported 13 minutes ago from Swansea, Wales

  @virginmedia Yes and says that the estimated fix time is 22:00 for all three!

• 
  Michael (@MikeARose98) reported 17 minutes ago from Cwmafan, Wales

  @virginmedia why are your customer advisors refusing to let people leave? I keep getting hung up on within a few minutes after they've transferred me between each other a few times. This service is shockingly bad 😡

• 
  Duncan Lewis (@grumpyoldprof) reported 17 minutes ago from Skewen, Wales

  Could someone @virginmedia please help. I cannot access my ntlworld emails. This happened a few weeks ago when I was shut out of my account at your end.

• 
  Susan Alder (@MrsSusanAlder) reported 18 minutes ago from Swansea, Wales

  When @virginmedia service status says everything is fine but it's been on and off since Saturday 😡😡 x

• 
  Vanessa Walsh (@NessafromNeath) reported 21 minutes ago from Neath, Wales

  Disappointed to be leaving Virgin Media having been a loyal customer for many years. Poor customer service- they were more than happy to terminate our contract without caring to discuss options. Having waited an age to discuss options this was so disappointing! #virginmedia

• 
  David (@Davetails) reported 23 minutes ago from Aberavon, Wales

  @virginmedia You could have offered an existing customer a fair price 4 months ago, @youfibre are in my area now so you are done.

• 
  Nett 🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@NettThom) reported 23 minutes ago from Neath, Wales

  Customer service is an alien concept to @virginmedia

• 
  Paul G (@paul_g89) reported 31 minutes ago from Swansea, Wales

  @virginmedia can’t update my package online can you help please

• 
  👹JGall👹 (@_JGall) reported 31 minutes ago from Swansea, Wales

  @MrsSusanAlder @virginmedia They're a nightmare but won't do anything to fix it now during the pandemic, but expect full payment it's a joke x

• 
  🏴󠁧󠁢󠁷󠁬󠁳󠁿Shane🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@Shane_Rees) reported 35 minutes ago from Swansea, Wales

  @virginmedia I have and have been advised to reboot the router after 14:00. If I have any issues I will be back in touch.

• 
  Jonathan Tobin (@JonoTobin) reported 36 minutes ago from Aberavon, Wales

  Spend hours waiting for someone to answer @virginmedia then they just tell me ‘wait till tomorrow and it will work’. And it never does, cancellation never sounded so appealing

• 
  Chris Davies (@bigchristweets) reported 41 minutes ago from Gorseinon, Wales

  @virginmedia I'm aware of the line you're taking to defend the 11% increase but the point is that your service is rubbish as demonstrated by the third image. We have to chuck £200 to Google to get a hub that works. I presume you're not getting an 11% pay rise this year. I know I'm not.

• 
  S (@SimonLew87) reported 51 minutes ago from Swansea, Wales

  @virginmedia Absolutely awful considering the service provided by your company is terrible, I’m still waiting for a response to my complaint!

• 
  chris (@chris061183) reported 54 minutes ago from Skewen, Wales

  @mb1984 @virginmedia mine is exactly the same keeps going off . it's a load of crap sent me new box and no change. 🤬

• 
  Jackson (@Jackson_SCFC) reported 55 minutes ago from Swansea, Wales

  @virginmedia Again, I appreciate what you're saying, but similarly I've had an engineer to my house and he said that within the parameters of his test, that my connection should be better than average. This is an issue with how my connection is being routed.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Si Smith (@sjslfcforever) reported 5 minutes ago

  @virginmedia I’ve now been booted off the phone as your automated service is not very good and your live chat has kicked me off twice in the last half hour, I’m glad your saving money getting a bot to handle calls but maybe a human being would be better, could someone contact me.

• 
  Steve George🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@George66Steve) reported 6 minutes ago

  @CCFCGrapes @virginmedia They're a bunch of See You Next Tuesdays and I'm going to be leaving them soon. The way they rack the prices up is immoral and the supposed service they provide is non-existent.

• 
  CFC._AKHI😴 (@Yolo123Rana) reported 6 minutes ago

  @virginmedia my WiFi is down right nor sure why

• 
  Kevin Davies (@CCFCGrapes) reported 6 minutes ago

  @virginmedia @George66Steve Sounds like a standard AI response. At least they did not say we value your custom. They could send you a message that says try this number and speak to one of our multitude of customer service agents.

• 
  Hatz (@DevilHatman) reported 10 minutes ago

  @rokokoprufei @virginmedia I've had an issue with them for 2 weeks and counting. My downloads are fine but uploads are broken at a network level.

• 
  Iran,Houth,Hez,Hams & Sky/BBC Lies#NeverAgainIsNow (@UFinlay33392) reported 13 minutes ago

  @virginmedia broadband down again third day in as many weeks it's becoming an unusable service you have my messages from last time

• 
  Karen B 🌹🇪🇺 🇺🇦💜🤍💚KarenB@KBGreyhoundLady (@KBGreyhoundlady) reported 13 minutes ago

  @virginmedia E mails crashed out 2 days ago. OH rang & eventually spoke to a human. Apparently it’s a widespread problem. We need the emails. This is shoddy service. When is it going to be fixed. Not good enough

• 
  Dobbin1957 (@dobbin1957) reported 13 minutes ago

  @virginmedia so after 3 days a week or so back without broadband, landline or TV, and no sign of compensation and only the most glib apology, our service is off again today and will be off all day according to their status checker. Not good enough. Time to go.

• 
  Mike Duggan (@mikepduggan) reported 14 minutes ago

  @MikeNewman68011 @Caolan_Scully Also, why does nobody jump up and down about the games in Virgin Media Park vs Edinburgh and the Dragons last year. Or the planned ones this year.

• 
  Planetary Excursion (@fanny_maye) reported 16 minutes ago

  so i sometimes check out downstairs where they got virgin media tv its got better news service