Virgin Media Outage Report in Neath, Wales
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The latest reports from users having issues in Neath come from postal codes SA11.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Neath, Wales
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Neath and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (59%)
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Wi-fi (18%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Neath, Wales
The most recent Virgin Media outage reports came from the following cities: Swansea, Port Talbot and Neath.
| City | Problem Type | Report Time |
|---|---|---|
 Swansea |
Internet | |
| Swansea |
Wi-fi | |
| Swansea |
Internet | |
| Port Talbot |
Internet | |
| Port Talbot |
Wi-fi | |
| Neath |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Neath, Wales
Latest outage, problems and issue reports in Neath and nearby locations:
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👹JGall👹
(@_JGall) reported
from
Swansea, Wales
@MrsSusanAlder @virginmedia They're a nightmare but won't do anything to fix it now during the pandemic, but expect full payment it's a joke x
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Susan Alder
(@MrsSusanAlder) reported
from
Swansea, Wales
When @virginmedia service status says everything is fine but it's been on and off since Saturday 😡😡 x
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Paul G
(@paul_g89) reported
from
Swansea, Wales
@virginmedia can’t update my package online can you help please
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Sarah
(@Vanilla__Slice) reported
from
Swansea, Wales
@virginmedia I'm moving home at the weekend so engineer's came out to the new property today to connect the outside cables to the house. They were unable to as the neighbours are using that cable. Hope you can help.
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Richard Hedges
(@hedges1975) reported
from
Gorseinon, Wales
@virginmedia would it be too much trouble for someone to fix my landline issue, I can't receive incoming calls, yet your call centre agents tell me there going to ring me back on my home line and then cut me off!!! Can't ring me back if I can't receive incoming calls!!!!!
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Nat
(@DragonEmbers) reported
from
Swansea, Wales
Can't take Virgin Media to my new address because the estate is too new and they don't have Virgin Media in those streets yet. First world problems 😂
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Michael Jenkins
(@Michael73271023) reported
from
Dyffryn Clydach, Wales
@virginmedia sort your internet out as it's not working yet again
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Alice Spils
(@spilzzz) reported
from
Swansea, Wales
@virginmedia It’s a long standing issue which seems to be getting worse. The signal strength is just so so poor. I can’t use the WiFi upstairs most of the time 🙄
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Jonathan Tobin
(@JonoTobin) reported
from
Aberavon, Wales
@virginmedia I was transferred numerous times. Then finally told that the person who set up the house transfer, has messed it up and somehow cancelled my access. With no solution on how to fix it
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Alice Spils
(@spilzzz) reported
from
Swansea, Wales
@virginmedia why does my WiFi only work in the room my broadband box is in when I live in a tiny 2 bed terrace house :( sooooo annoying. Pls help.
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Gareth Slee
(@garethslee) reported
from
Port Talbot, Wales
@virginmedia My internet has been up and down for the last few days. This morning it completely failed. Rebooted hub a few times but still no go SA13 area.
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Stuart Davis
(@stuartdavis21) reported
from
Swansea, Wales
Virgin shitty media down yet again #VirginMediadown #virginmedia
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Nat
(@DragonEmbers) reported
from
Swansea, Wales
@virginmedia Having to pay an early disconnection fee because you don't run services there is brilliant customer service 😂
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👹JGall👹
(@_JGall) reported
from
Swansea, Wales
@MrsSusanAlder @virginmedia Virgin are so bad I have them too
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JonJamesPhotography
(@JonJamesPhoto81) reported
from
Port Talbot, Wales
@virginmedia @johnmclaren1972 All I’m seeing are apologies but still no resolution to fixing issues, providing a decent service or looking after existing customers. I’ll be changing to sky next month.
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Jonathan Tobin
(@JonoTobin) reported
from
Aberavon, Wales
@virginmedia Could you tell me what department I need to speak to about set up issues after a house move, and what time they close please
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Helen Roberts 🏴
(@Babyeh66) reported
from
Swansea, Wales
@virginmedia Hello, can’t get into @NetflixUK on TiVo box tonight getting error code A01, haven’t had this problem before please help
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Sebbong 🏴
(@DSebburn) reported
from
Bridgend, Wales
@SweatDoggGaming @virginmedia Never had any issue with BT Been with them 15 years
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Lucy Cohen
(@LucyMazuma) reported
from
Swansea, Wales
@virginmedia Yes so far. But apparently it's a temporary fix and they'll have to return again.
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Jonathan Tobin
(@JonoTobin) reported
from
Port Talbot, Wales
@virginmedia I was advised that I need to speak to a different department, by what feels like every department in Virgin Media! Whoever dealt with the house to house transfer has made an error.. and has somehow cancelled my service. But no department is taking responsibility to fix
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Vanessa Johnstone
(@Vanessajohno) reported
@virginmedia Your company is totally incompetent. Most of your front facing team members are very pleasant but their hands are tied and they can’t help. I work from home, my husband runs a business from home and we have 3 children who need WiFi. I pay for a service which has never worked 😡
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Gillian Bower
(@GillianBower) reported
@virginmedia Endless issues but the final straw being unable to access an email address we've had for over 10 years so to contact Talk Talk. You've 2 account numbers setup against our landline number and apparently that's our fault too.
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whitebear
(@whitebearYT_) reported
@virginmedia Not a clue which package we're on, but the speed is normally 600 down and 40 up. I'm guessing the decrease in speed is likely because of more people being at home over christmas.
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Unknown
(@Unknown44057350) reported
@virginmedia Issue is for all scheduled episodes but this wasn’t t an issue till about 2 months ago thanks
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John
(@johnnyhammer5) reported
@virginmedia What is the point of you, personally? What is the actual purpose of your job? Surely Virgin could just replace you with a bot to auto-reply to everyone with: “Sorry you have had a bad experience, but that’s just the way it is, call 0345 454 1111 to waste some more time.”.
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Sophie Guest
(@xSophiePaigex) reported
Terrible service from @virginmedia we have had no internet since the early hours of Monday morning and a technician can’t come out until after the hew year! It’s the Christmas holidays! Why am I paying for a service that doesn’t work! 😡
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John
(@johnnyhammer5) reported
@virginmedia *hint: good UX would be an additional drop down box ‘which of your accounts do you want to interact upon today?” Simple, isn’t it.
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Carol Birch
(@CarolBi12560434) reported
@virginmedia I have contacted you multiple times as you keep taking our hard earned money every month bur do not provide the 350mb we pay for ! I've currently been on hold for the 8th time in the last 8 weeks for you to fumble for an excuse with no solution to rectify this !!
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ok
(@isthatrigghht) reported
@VMO2News @virginmedia @O2 Please search virgin media fraud and see how many folks have been waiting for weeks for a resolution. Virgin media sell contracts to anyone than put the burden of resolution on the customer to keep chasing. Sort it out, so useless
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.
(@Dr_bogeyflicker) reported
@virginmedia Never had a problem when you used EE since the switch it’s been really bad I used to get up to 80mbps download speed on data in the house now I’m lucky if I get 5mbps