Virgin Media Outage Report in Neath, Wales
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The latest reports from users having issues in Neath come from postal codes SA10.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Neath, Wales
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Neath and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Neath, Wales
The most recent Virgin Media outage reports came from the following cities: Neath, Port Talbot and Swansea.
| City | Problem Type | Report Time |
|---|---|---|
 Neath |
Wi-fi | |
| Port Talbot |
Wi-fi | |
| Port Talbot |
Phone | |
| Swansea |
TV | |
| Swansea |
Internet | |
| Neath |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Neath, Wales
Latest outage, problems and issue reports in Neath and nearby locations:
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Haylz 🦢🏴
(@HayleyJones1987) reported
from
Swansea, Wales
@virginmedia Hi, who can help in setting up a new landline phone? I’ve followed the instructions it came with but it doesn’t make calls or receive etc. thanks.
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Geraint Reynolds
(@Gezz99) reported
from
Aberavon, Wales
@virginmedia please update your Virgin Mobile automated message which says lines are open until 22:00. I called at 21:05 and connected to a lost & stolen line who couldn't help and also said they couldn't feed back to anyone that the automated message is wrong 🤦
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Phil
(@phillip_richard) reported
from
Swansea, Wales
@virginmedia #internet is down in #morfaroad #swansea same as yesterday morning ???? Done the reboots and need to know how long of possible
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Kevin Child
(@KevDocChild) reported
from
Swansea, Wales
@virginmedia you really are impossible!20+ years as a customer, you invite me to get in touch to discuss my end of contract choices, then provide the lamest excuses when I try but fail! Mmm #timeforachangeofprovider
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Ade Wagstaff Physio MACP 🏴
(@adewagstaff) reported
from
Swansea, Wales
@virginmedia @vmbusinesshelp I have. They were not great. I did explain that the voice options stated there was an issue. However, your email said it would have been sorted last week. You breached the 6 hour window and the 5 people I spoke to in Timbuktu didn't understand me all that well 🤦#poorservice
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The_Viking
(@The_Dave_89) reported
from
Swansea, Wales
@GalePrime @AshBoio @LoREclipse It's still **** as it's virgin media
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David
(@Davetails) reported
from
Aberavon, Wales
@virginmedia You could have offered an existing customer a fair price 4 months ago, @youfibre are in my area now so you are done.
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Duncan Lewis
(@grumpyoldprof) reported
from
Skewen, Wales
Hello @virginmedia. I cannot sign in to my ntlworld email - it says my password is not recognised. Is the server down please as my password has not changed. This has happened at least 6 times in the last 12 months.
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Darren Hughes
(@DarrenH99174695) reported
from
Swansea, Wales
@virginmedia Wife had spent over four hours on the phone to various operatives over two days, no help whatsoever.
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Chris Davies
(@bigchristweets) reported
from
Gorseinon, Wales
@virginmedia I'm aware of the line you're taking to defend the 11% increase but the point is that your service is rubbish as demonstrated by the third image. We have to chuck £200 to Google to get a hub that works. I presume you're not getting an 11% pay rise this year. I know I'm not.
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lisa fabb #StandWithUkraine🇺🇦
(@fabblisa) reported
from
City and County of Swansea, Wales
@virginmedia Still no resolution
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Chris Richards
(@cymruchrisrich) reported
from
Gorseinon, Wales
@virginmedia It seems it’s down until 10.15 tomorrow morning. Ridiculous
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chris grindle
(@chrissyg666) reported
from
Dunvant, Wales
@virginmedia it's happening again...the #redbutton is not working #efl
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Paul Johnson
(@enfysjack) reported
from
Swansea, Wales
He @virginmedia Can you explain to me why a new customer can have the same package as me for £33 ? Whilst I am currently paying £85
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Paul Johnson
(@enfysjack) reported
from
Swansea, Wales
@virginmedia £50 more for the same package seems unfair to your loyal existing customer's
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Ade Wagstaff Physio MACP 🏴
(@adewagstaff) reported
from
Swansea, Wales
@virginmedia business- 30 mins outage on Friday and its still off. Take it you are giving me a free couple of months for the poor service? Thanks, very kind.
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Phil Cowley #YJB4LIFE
(@philcowley2) reported
from
Swansea, Wales
@virginmedia PS I know the link is at the bottom when you scroll down, it's just it would be easier if it was at the top
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Michael
(@MikeARose98) reported
from
Cwmafan, Wales
@virginmedia why are your customer advisors refusing to let people leave? I keep getting hung up on within a few minutes after they've transferred me between each other a few times. This service is shockingly bad 😡
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Chris Richards
(@cymruchrisrich) reported
from
Gorseinon, Wales
@virginmedia down again . No wifi or tv 😡
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🧑💻 Michał in CS
(@michalincs) reported
from
Swansea, Wales
I cancelled @virginmedia broadband as the price kept increasing, the service wasn't. They offered 75% more speed for 40% less as I was such a "loyal customers for years". Effectively, they admitted they were overcharging me for years hoping that will make me stay! No thank you.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Giant Cactuar
(@zingiber2000) reported
@virginmedia you’re sending an engineer to us tomorrow as you said there were no problems in our area, but now I see several of my neighbours are having exactly the same issues here in Weybridge. Sounds like a wider problem, not an issue with our end.
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Carolyn Andrews
(@csandrews123) reported
@virginmedia please switch my sky sports on. Installed today and paying for it! New customer
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Henry Hunter
(@Henry_ayr) reported
@virginmedia Can you not have web chat just now whilst I still have internet access? That may provide a quick resolution to this matter that my wife and I have been dealing with for almost a week!
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Phil McCabe
(@philmcc1875) reported
@BBCWatchdog do you have any ongoing investigation into the service provided by @virginmedia ?
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Wallie
(@wallie17) reported
@Gooner_Richard @virginmedia I managed to fix mine - if you click ‘register now’ and it loads up their website. I did a forgot my password because it wouldn’t let me sign in and when I had changed the password it let me sign in and worked. Hope this helps
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Kez’s world
(@MissBadger86) reported
@virginmedia It's not working
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Thomas Feerick
(@ThomasF14957748) reported
Anyone else having problem with virgin media player, or is it just me?
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EnbyEiri (they/them)
(@EnbyEiri) reported
@virginmedia Its been a week and you have not fixed these issues. I am honestly done and at this point, I don't care you're making me wait till Thursday to have this issue checked out but FIX THIS GOD DAMN UPLOAD ISSUE NOW or I'm switching.
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Paul Merrick
(@pmer80) reported
@abbiejamse @virginmedia Dad has the same problem with virgin. He said he called them up and they say it’s all fine their end. He wants a sky code / offer as he has had enough.
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Zoe Diggle
(@zoeddiggle) reported
@virginmedia hi, I'm currently a sky customer and wanting to change over to your services, but finding it almost impossible to sign up due to my husband already having an account at our home address for broadband. I feel like I'm not getting anywhere with your overseas colleagues