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Virgin Media

Virgin Media outages and service status in Neath, Wales

Some problems detected

Users are reporting problems related to: internet, tv and wi-fi.

Full Outage Map
  • Virgin Media generated 2 outage signals in the last 24 hours around Neath, including 1 direct report.
  • The most common problems reported in this area mention TV and Internet.
  • The most recent signal from this area was received May 15, 7:46 PM GMT+1.
  • 94% TV (94%)
  • 6% Internet (6%)

The latest reports from users having issues in Neath come from postal codes SA11 .

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Neath, Wales

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Neath, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

May 16: Problems at Virgin Media

Virgin Media is having issues since 10:40 PM GMT. Are you also affected? Leave a message in the comments section!

Live Outage Map Near Neath, Wales

The most recent Virgin Media outage reports came from the following cities: Swansea, Neath, Maesteg, and Port Talbot.

CityProblem TypeReport Time
Neath TV 22 hours ago
Neath TV 2 days ago
Swansea TV 2 days ago
Swansea TV 2 days ago
Swansea TV 2 days ago
Swansea TV 2 days ago

Nearby cities with recent reports

Swansea

19 recent signals

9 hours ago
Port Talbot

6 recent signals

2 days ago
Maesteg

1 recent signals

2 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Neath, Wales

Latest outage, problems and issue reports in Neath and nearby locations:

  • HayleyJones1987
    Haylz ๐Ÿฆข๐Ÿด๓ ง๓ ข๓ ท๓ ฌ๓ ณ๓ ฟ (@HayleyJones1987) reported from Swansea, Wales

    @virginmedia Hi, who can help in setting up a new landline phone? Iโ€™ve followed the instructions it came with but it doesnโ€™t make calls or receive etc. thanks.

  • Dex_Fitz
    ๐——๐—ฒ๐˜… ๐—™๐—ถ๐˜๐˜‡๐—ด๐—ฒ๐—ฟ๐—ฎ๐—น๐—ฑ (@Dex_Fitz) reported from Skewen, Wales

    @virginmedia Youโ€™ve sent me a link to explain how I can raise an official complaint. One option is to give you a call? Something I have now tried on 3 separate occasions. Did you not read the thread? #Virginmedia

  • scooterman79_1
    Andy Williams (@scooterman79_1) reported from Swansea, Wales

    @virginmedia Internet playing up yet again, absolutely shocking service..

  • spilzzz
    Alice Spils (@spilzzz) reported from Swansea, Wales

    @virginmedia Itโ€™s a long standing issue which seems to be getting worse. The signal strength is just so so poor. I canโ€™t use the WiFi upstairs most of the time ๐Ÿ™„

  • grumpyoldprof
    Duncan Lewis (@grumpyoldprof) reported from Skewen, Wales

    Could someone @virginmedia please help. I cannot access my ntlworld emails. This happened a few weeks ago when I was shut out of my account at your end.

  • bigchristweets
    Chris Davies (@bigchristweets) reported from Gorseinon, Wales

    @virginmedia I'm aware of the line you're taking to defend the 11% increase but the point is that your service is rubbish as demonstrated by the third image. We have to chuck ยฃ200 to Google to get a hub that works. I presume you're not getting an 11% pay rise this year. I know I'm not.

  • ELGriff28
    Elliot Griffiths (@ELGriff28) reported from Swansea, Wales

    @virginmedia No explanation was given as i mentioned. My problem still isnt solved and im sick and tired of dealing with incompetent agents. Dont worry about the complaint ill raise my concerns with @Ofcom

  • michalincs
    ๐Ÿง‘โ€๐Ÿ’ป Michaล‚ in CS (@michalincs) reported from Swansea, Wales

    I cancelled @virginmedia broadband as the price kept increasing, the service wasn't. They offered 75% more speed for 40% less as I was such a "loyal customers for years". Effectively, they admitted they were overcharging me for years hoping that will make me stay! No thank you.

  • si_rees
    Simon Rees (@si_rees) reported from Margam, Wales

    @virginmedia My wife rang (as account in her name) eventually got through, and an engineer is expected in next few hours as I connection at all now!!Poor/no mobile signal at home as booster box is connected to your router, so even more inconvenience right now.

  • chris061183
    chris (@chris061183) reported from Skewen, Wales

    @mb1984 @virginmedia mine is exactly the same keeps going off . it's a load of crap sent me new box and no change. ๐Ÿคฌ

  • JonoTobin
    Jonathan Tobin (@JonoTobin) reported from Aberavon, Wales

    @virginmedia I was transferred numerous times. Then finally told that the person who set up the house transfer, has messed it up and somehow cancelled my access. With no solution on how to fix it

  • LucyMazuma
    Lucy Cohen (@LucyMazuma) reported from Swansea, Wales

    @virginmedia Are there problems in the Swansea area? Internet has been dropping out periodically for the last 2 days.

  • enfysjack
    Paul Johnson (@enfysjack) reported from Swansea, Wales

    @virginmedia ยฃ50 more for the same package seems unfair to your loyal existing customer's

  • adewagstaff
    Ade Wagstaff Physio MACP ๐Ÿด๓ ง๓ ข๓ ท๓ ฌ๓ ณ๓ ฟ (@adewagstaff) reported from Swansea, Wales

    @virginmedia business- 30 mins outage on Friday and its still off. Take it you are giving me a free couple of months for the poor service? Thanks, very kind.

  • Babyeh66
    Helen Roberts ๐Ÿด๓ ง๓ ข๓ ท๓ ฌ๓ ณ๓ ฟ (@Babyeh66) reported from Swansea, Wales

    @virginmedia Hello, canโ€™t get into @NetflixUK on TiVo box tonight getting error code A01, havenโ€™t had this problem before please help

  • Jackson_SCFC
    Jackson (@Jackson_SCFC) reported from Swansea, Wales

    @virginmedia Again, I appreciate what you're saying, but similarly I've had an engineer to my house and he said that within the parameters of his test, that my connection should be better than average. This is an issue with how my connection is being routed.

  • Ericsonnycon
    Neil Parry (@Ericsonnycon) reported from Swansea, Wales

    @virginmedia There are no issues via your link

  • Dex_Fitz
    ๐——๐—ฒ๐˜… ๐—™๐—ถ๐˜๐˜‡๐—ด๐—ฒ๐—ฟ๐—ฎ๐—น๐—ฑ (@Dex_Fitz) reported from Skewen, Wales

    @virginmedia No they have not. If they had done what theyโ€™ve advised theyโ€™d done, the complaint should be linked to my account? Surely?

  • MikeARose98
    Michael (@MikeARose98) reported from Cwmafan, Wales

    @virginmedia why are your customer advisors refusing to let people leave? I keep getting hung up on within a few minutes after they've transferred me between each other a few times. This service is shockingly bad ๐Ÿ˜ก

  • LucyMazuma
    Lucy Cohen (@LucyMazuma) reported from Swansea, Wales

    @virginmedia Yes so far. But apparently it's a temporary fix and they'll have to return again.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • MaryEricks51284
    Mary Erickson (@MaryEricks51284) reported

    @DanAaronTaylor @virginmedia had this exact problem and MeganCode fixed it.

  • debski2222
    hellooooooooo (@debski2222) reported

    @BriefcaseMike @virginmedia I hope it comes back on for you ASAP. That's the trouble with these companies, you're late with a payment and they're all over you. But if they fail to provide service they shrug their shoulders.

  • mrsmosieposie
    M E B ๐Ÿ‘“ ๐Ÿ’™ (@mrsmosieposie) reported

    @virginmedia very frustrating trying to claim my Refer a friend reward Several attempts but keeps saying password not valid and account number not valid when I have entered them both correctly. Expires tomorrow! Help please.

  • scousesense
    scouse sense@scousegranny (@scousesense) reported

    @virginmedia Ref: RS1001750194 or 100445413188 or 100445413196 Choose any but cancel asap and let me know when it's done

  • Johnboy710Fble
    Johnboy710๐Ÿ’Ž #DGaF and Bar (@Johnboy710Fble) reported

    @virginmedia Are we getting compensation for the failure of the tv service this morning

  • TraceyWilko
    TraceyW ๐Ÿ‡ฌ๐Ÿ‡ง๐Ÿด๓ ง๓ ข๓ ฅ๓ ฎ๓ ง๓ ฟ (@TraceyWilko) reported

    @virginmedia Any idea when this will be fixed? Still saying 7.05pm and still down

  • Mike_J_Bradley
    Michael Bradley #FBPE #SocialistSunday (@Mike_J_Bradley) reported

    @CarrollMoe80887 @virginmedia Just got home from work to find it's still down what a joke

  • BryanB_LFC
    Bryan B ๐Ÿ‡ป๐Ÿ‡จ ๐Ÿ”ฅ (@BryanB_LFC) reported

    @virginmedia I hereby request compensation for lack of service and breach of service contract. Please DM me the forms to complete. I request acknowledgement of this message. @Ofcom @BBCTech

  • follow_the_bear
    Bear Holland (@follow_the_bear) reported

    @virginmedia You should be compensating 33% of daily contract price per day of outage. If not maybe if enough customers group together and approach CISAS then theyโ€™ll force you to compensate for loss of service plus interest.

  • sarahdaxsarah
    Sarah (@sarahdaxsarah) reported

    @virginmedia Still no TV service since Thursday night, absolutely appalling service @virginmedia !!!