Virgin Media

Virgin Media Outage Report in Neath, Wales

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The latest reports from users having issues in Neath come from postal codes SA10.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Neath, Wales

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Neath and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Neath, Wales 12/07/2025 16:35

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (60%)

    Internet (60%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (12%)

    Total Blackout (12%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Neath, Wales

The most recent Virgin Media outage reports came from the following cities: Neath, Swansea, Gorseinon, Port Talbot and Bridgend.

Loading map, please wait...
City Problem Type Report Time
United KingdomNeath Phone
United KingdomSwansea TV
United KingdomSwansea TV
United KingdomGorseinon Internet
United KingdomPort Talbot Wi-fi
United KingdomPort Talbot Internet

Community Discussion

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Virgin Media Issues Reports Near Neath, Wales

Latest outage, problems and issue reports in Neath and nearby locations:

  • Veronica_Cino Véronica (@Veronica_Cino) reported from Swansea, Wales

    @virginmedia how i understand whats going on with my broadband? I dont have the contract with me (the Landlord got it), my internet is down and i need to work from home. Can you guys help me?

  • jamesleonard40 jamesleonard (@jamesleonard40) reported from Swansea, Wales

    @virginmedia ffs sake why has our bill gone up too £76 a month just because football back on not happy #lookingtoochange Anyone recommend another service cheaper @SkySports @TalkTalk my dad only wants football nothing else #football #sports

  • NessafromNeath Vanessa Walsh (@NessafromNeath) reported from Neath, Wales

    Disappointed to be leaving Virgin Media having been a loyal customer for many years. Poor customer service- they were more than happy to terminate our contract without caring to discuss options. Having waited an age to discuss options this was so disappointing! #virginmedia

  • abbiet126 Abbie Thompson (@abbiet126) reported from Swansea, Wales

    @virginmedia why is WiFi down for the fourth time this week whilst the app says service is fine? I know it’s not just my box.

  • Michael73271023 Michael Jenkins (@Michael73271023) reported from Dyffryn Clydach, Wales

    @virginmedia sort your internet out as it's not working yet again

  • BottleShopDan Daniel Williams (@BottleShopDan) reported from Maesteg, Wales

    @WonderSpotCafe @vmbusiness We had exactly the same... forced into an upgrade..across our sites.. because they were no longer maintaining a package they were still selling.. We will be gone as soon as we can Also **** Branson

  • therealGDJ G (@therealGDJ) reported from Pontarddulais, Wales

    @virginmedia abysmal service. I’ve spent almost 2 weeks trying to get through to speak to someone about the price increase you’re looking to force on me, despite that I’m meant to benefit from #MatesRates for life. Please pick up the phone!!!

  • therealGDJ G (@therealGDJ) reported from Pontarddulais, Wales

    @virginmedia do you actually offer any kind of service??

  • FROMMARGAM M (@FROMMARGAM) reported from Margam, Wales

    Hi @virginmedia we pay for 100mb but are getting 3. Thanks a lot. Margam, Wales. Don't give me any of that survey crap or dumb links. You fix it. Thanks.

  • grumpyoldprof Duncan Lewis (@grumpyoldprof) reported from Skewen, Wales

    @virginmedia Can someone please help with an error code of 7400 with a TiVo box. I have been waiting on the phone for 30 minutes already. This is not a new installation but has just appeared. Help!

  • mikeyowen2 Michael owen Ⓜ (@mikeyowen2) reported from Cwmafan, Wales

    @virginmedia network is the worst WiFi I have ever witnessed in my life.

  • therealGDJ G (@therealGDJ) reported from Pontarddulais, Wales

    @philhovestadt @virginmedia That is only half of the issue...

  • Shane_Rees 🏴󠁧󠁢󠁷󠁬󠁳󠁿Shane🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@Shane_Rees) reported from Swansea, Wales

    @virginmedia took out new contract. Been waiting 2 days for the service to be activated and have been promised 2 call backs to help resolve the issue which has I have not had. Very poor service indeed.

  • YilmazKml Kamil Yılmaz (@YilmazKml) reported from Swansea, Wales

    @virginmedia what is difficult about transferring my Internet to my new address? I have spoken to your agents umpteenth times, received confirmation that my request has been received, but still no internet service after nearly two weeks...this is really annoying.

  • Shane_Rees 🏴󠁧󠁢󠁷󠁬󠁳󠁿Shane🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@Shane_Rees) reported from Swansea, Wales

    @virginmedia I have and have been advised to reboot the router after 14:00. If I have any issues I will be back in touch.

  • MarkDav96152735 Mark Davis (@MarkDav96152735) reported from Gorseinon, Wales

    When you work from home you rely on the internet coverage from your supplier. Mine has gone down this morning with expected fix at 3pm. No prior warning from @virginmedia SHITE!!!!!

  • LucyMazuma Lucy Cohen (@LucyMazuma) reported from Swansea, Wales

    @virginmedia Are there problems in the Swansea area? Internet has been dropping out periodically for the last 2 days.

  • Veronica_Cino Véronica (@Veronica_Cino) reported from Swansea, Wales

    @virginmedia You guys are the worst literally, your replies are so slow!

  • Veronica_Cino Véronica (@Veronica_Cino) reported from Swansea, Wales

    @virginmedia ive been on hold for age (56 minutes now?!) no reply on social media or from the websitei am an essential worker and I need internet to work. Your customer service is the worst

  • Botleylady  Val  (@Botleylady) reported from Swansea, Wales

    Still holding on the phone to @virginmedia after 1hr. 31mins 43secs. Absolutely disgusting service.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • iandowdhr Ian Dowd (@iandowdhr) reported

    @virginmedia @virginmedia - you have the worst customer service I have ever come across. I guess it is so difficult to access because your broadband service is so bad. How do I get help with poor broadband service? And not a link telling me to turn stuff off and on, or looking at lights

  • SKPathan79 Shehbaz Pathan (@SKPathan79) reported

    @virginmedia @virginhelp I asked countless times for a booster. Never got one so invested in my own. Now the internet keeps dropping out. I’ve been with you 6 weeks and this is just crap. Can’t even phone anyone to talk to them

  • BeckyHinds3 Bex Hinds (@BeckyHinds3) reported

    @virginmedia been trying to contact since 4th jan and had an automated response every morning asking if you can still help. I reply to say yes then get another automated message the next morning . Please help I have had to pay the bill to avoid charges but I just want to discuss.

  • ChrisDParkes Sonic Death Monkey (@ChrisDParkes) reported

    @virginmedia The automated service has said they don’t deal with technical issues..marvellous, guess am going g to have to try phoning aren’t I? Joy..

  • pettylordamazo Hamiyd Saleem (@pettylordamazo) reported

    @SkyHelpTeam To do what test my phoneline from their end only to tell me i need an engineer.....im sorry thats now happened too many times. Engineers visit and its still the same. I appreciate YOUR help but im off to @virginmedia @SkyUK you should think about what u offer and how u treat ppl

  • Alison57862216 Alison (@Alison57862216) reported

    @virginmedia I need help? I’m being charged for calls to a mobile I didn’t make! But I’m not entitled to know the number? Over the phone? Yet I can request an itemised bill for the charge of £2 hahhahaha disgusting! But here’s the thing hahah my landline isn’t plugged in so how can I call?

  • mikeplowman1961 Mike Plowman (@mikeplowman1961) reported

    @virginmedia Why have you removed the chat option off your website? In support chat, at month, I was told a 35 ceddit would be applied to my account. It wasn't. My new bill is now online and again it hasn't. Please PM for account no.

  • vpaisley83 Vicki Paisley (@vpaisley83) reported

    @virginmedia I need someone to contact me ASAP due to my contract being incorrect! No ones answering your complaint line!! On hold for 20 mins......

  • Malloyal Ali (@Malloyal) reported

    @virginmedia I used the message service via the app at 11:07 yesterday and have yet to receive a response

  • Zolko007 Zoltan Tamas (@Zolko007) reported

    Hey @virginmedia , the internet service is down in Clapham junction area 2nd day now. Rebooted, but still not working. When it could be sorted?