Virgin Media outages and service status in Neath, Wales

Problems in the last 24 hours in Neath, Wales

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Neath, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Neath, Wales

The most recent Virgin Media outage reports came from the following cities: Swansea, Neath, Port Talbot, and Maesteg.

City	Problem Type	Report Time
Swansea	Internet	1 day ago
Swansea	Internet	3 days ago
Neath	Internet	4 days ago
Swansea	Wi-fi	5 days ago
Swansea	E-mail	9 days ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Neath, Wales

Latest outage, problems and issue reports in Neath and nearby locations:

• 
  Haylz 🦢🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@HayleyJones1987) reported 2 minutes ago from Swansea, Wales

  @virginmedia Hi, who can help in setting up a new landline phone? I’ve followed the instructions it came with but it doesn’t make calls or receive etc. thanks.

• 
  Duncan Lewis (@grumpyoldprof) reported 2 minutes ago from Skewen, Wales

  Could someone @virginmedia please help. I cannot access my ntlworld emails. This happened a few weeks ago when I was shut out of my account at your end.

• 
  Duncan Lewis (@grumpyoldprof) reported 3 minutes ago from Skewen, Wales

  Hello @virginmedia. I cannot sign in to my ntlworld email - it says my password is not recognised. Is the server down please as my password has not changed. This has happened at least 6 times in the last 12 months.

• 
  Sophie 🇬🇧🏴󠁧󠁢󠁥󠁮󠁧󠁿🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@Leelamou) reported 7 minutes ago from Swansea, Wales

  @virginmedia It was definitely intentional! Anyway... an hour later I finally managed to cancel. Won’t ever be using you again. See ya 👋🏼

• 
  S (@SimonLew87) reported 15 minutes ago from Swansea, Wales

  @virginmedia An engineer came out but still not working properly.

• 
  Stephen Squires (@Welsh19) reported 17 minutes ago from Pontardawe, Wales

  @SkyHelpTeam sort it out… it’s imperative now more than ever when we are working from home to have reliable internet!! There random outages are happening far too often and causing issue for my work and customers!! It’s just a shame I can’t get @virginmedia internet…

• 
  Adam Croft (@Adamcroft1996) reported 19 minutes ago from Pontarddulais, Wales

  @virginmedia He apparently told my neighbour that it will just come on at some point tonight? I don’t really hold a lot of faith with that as he had no idea what the issue was?

• 
  Jackson (@Jackson_SCFC) reported 21 minutes ago from Swansea, Wales

  @virginmedia 200 down from what I can remember, I'm at work right now so I can't check but the speed isn't the issue. Also, I said "should" because based on his test, it's an above average connection, but in practice, it's wildly inconsistent in terms of ping, packet loss/timing.

• 
  NATALIE BALL 🛡️ (@Natalieball1984) reported 29 minutes ago from Skewen, Wales

  @virginmedia I never received a final bill on paper, only paperless but because it's been so long now, none of that information is on my account anymore when I log in! I've looked now & it's giving me no info. Can u please DM me so I can send my customer number & u can looking into this plz!

• 
  Sara-Jane (@identiti32) reported 33 minutes ago from Price Town, Wales

  @virginmedia Sort IT OUT IF I DONT ANSWER I CANNOT BECAUSE NO INTERNET BECAUSE @Plusnet suck AT HOUSEMOVES AND I HAVE NO SIGNAL

• 
   Val  (@Botleylady) reported 33 minutes ago from Swansea, Wales

  Still holding on the phone to @virginmedia after 1hr. 31mins 43secs. Absolutely disgusting service.

• 
  Geraint Reynolds (@Gezz99) reported 35 minutes ago from Aberavon, Wales

  @virginmedia please update your Virgin Mobile automated message which says lines are open until 22:00. I called at 21:05 and connected to a lost & stolen line who couldn't help and also said they couldn't feed back to anyone that the automated message is wrong 🤦

• 
  Swansea Sixth form College (@Sixth_Form_Coll) reported 37 minutes ago from Swansea, Wales

  @virginmedia so disappointed with your service. It’s been 9 months since we changed our package and still @virginmedia cannot get a simple Direct debit form processed correctly.

• 
  Richard Hedges (@hedges1975) reported 43 minutes ago from Gorseinon, Wales

  @virginmedia would it be too much trouble for someone to fix my landline issue, I can't receive incoming calls, yet your call centre agents tell me there going to ring me back on my home line and then cut me off!!! Can't ring me back if I can't receive incoming calls!!!!!

• 
  🧑‍💻 Michał in CS (@michalincs) reported 48 minutes ago from Swansea, Wales

  I cancelled @virginmedia broadband as the price kept increasing, the service wasn't. They offered 75% more speed for 40% less as I was such a "loyal customers for years". Effectively, they admitted they were overcharging me for years hoping that will make me stay! No thank you.

• 
  NATALIE BALL 🛡️ (@Natalieball1984) reported 50 minutes ago from Skewen, Wales

  @virginmedia I received it back in May/June time, I already logged a complaint with the person who promised me they had sort it because of your absolutely abysmal customer service and still nearly another month later, moving into October I still have not received my refund! Coming into 6 mths

• 
  👹JGall👹 (@_JGall) reported 52 minutes ago from Swansea, Wales

  @MrsSusanAlder @virginmedia They're a nightmare but won't do anything to fix it now during the pandemic, but expect full payment it's a joke x

• 
  Robbie Phillips (@RobbieP99625428) reported 54 minutes ago from Aberavon, Wales

  Virgin Media nightmare to get advice and problems sorted

• 
  Andy Williams (@scooterman79_1) reported 57 minutes ago from Swansea, Wales

  @virginmedia Internet playing up yet again, absolutely shocking service..

• 
  lisa fabb #StandWithUkraine🇺🇦 (@fabblisa) reported 59 minutes ago from City and County of Swansea, Wales

  @virginmedia Still no resolution

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Katie (@Katiebush6) reported 6 minutes ago

  @virginmedia the new router is a terrible design. Why are the airholes at the top, so now all the dust is going to easily get into the box and damage it quicker. There's no pull out tab to easily see WiFi password and the router is wider 🫠

• 
  Captain Dave FYI (@davidtrnr1) reported 7 minutes ago

  @JonStone101 @virginmedia They say sorry a lot . Proper **** company

• 
  Geoff Naylor (@geofn3751) reported 7 minutes ago

  @virginmedia intermittent broadband service in our area for the past week, told it will take another week to fix. Want to change service provider but told must pay a penalty for early termination (for a service they are unable to provide?). Great customer service.

• 
  Edward Hamilton (@epwhamilton) reported 8 minutes ago

  @virginmedia my hub is flashing green this evening. Reset is not helping. Area 31 I think but no issues shown on the site

• 
  Sodium (@sodiumlights) reported 10 minutes ago

  So, my @virginmedia hub died on Thursday. Finally worked out how to call them yesterday. Today a guy comes out to fix it but can't. Just got a message saying they'll be here on TUESDAY. Until then, no internet or TV. And no changes to the heating. Or the cat flap...

• 
  Mømo ຊ (@momo393alioth) reported 16 minutes ago

  @Seiko_Senpai_ meanwhile im still waiting for virgin media to get my **** installed after waiting for almost 2 months 💔

• 
  Joe Parkinson (@Joeparki) reported 20 minutes ago

  @virginmedia can you confirm if broadband is down in WN3 area?

• 
  Louise Boxall (@Louiseboxall) reported 21 minutes ago

  @virginmedia M43 area…. error code W02…. Did what virgin suggested and just blank channels….. this is getting ridiculous….. can’t watch tv when I’m sure Virgin will want payment for a service my parents can’t access half the month….

• 
  mary32 (@marypaul32) reported 22 minutes ago

  @nightsong53 We're still waiting for @virginmedia to come fix our broadband. My husband was so infuriated by the call centre staff I had to take over. We have raised formal complaint but of course not heard from them.

• 
  Emma ✞ 🦌 (@emmawhufc42) reported 22 minutes ago

  I’m trying to cancel Netflix but now I have to call virgin media because it’s through them I’ll be back in six hours once I’m off the phone