Virgin Media

Virgin Media Outage Report in Neath, Wales

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Neath, Wales

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Neath and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Neath, Wales 10/21/2025 14:10

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (41%)

    Internet (41%)

  2. TV (34%)

    TV (34%)

  3. Wi-fi (11%)

    Wi-fi (11%)

  4. Total Blackout (9%)

    Total Blackout (9%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (1%)

    Phone (1%)

Live Outage Map Near Neath, Wales

The most recent Virgin Media outage reports came from the following cities: Bridgend, Swansea, Port Talbot and Neath.

Loading map, please wait...
City Problem Type Report Time
United KingdomBridgend Total Blackout
United KingdomSwansea TV
United KingdomSwansea Wi-fi
United KingdomPort Talbot Internet
United KingdomSwansea Wi-fi
United KingdomSwansea TV

Community Discussion

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Virgin Media Issues Reports Near Neath, Wales

Latest outage, problems and issue reports in Neath and nearby locations:

  • SimonLew87 S (@SimonLew87) reported from Swansea, Wales

    @virginmedia Yeah I’ve done that and same issues

  • abbiet126 Abbie Thompson (@abbiet126) reported from Swansea, Wales

    @virginmedia why is WiFi down for the fourth time this week whilst the app says service is fine? I know it’s not just my box.

  • CLlewellyn19 Chris Llewellyn (@CLlewellyn19) reported from Swansea, Wales

    @virginmedia Got through to someone this morning. A new box is needed and a technician booked for Tuesday. Any chance you can contact my mate @wrighty1313 he’s been having issues too 👍

  • SimonLew87 S (@SimonLew87) reported from Swansea, Wales

    @virginmedia Absolutely awful considering the service provided by your company is terrible, I’m still waiting for a response to my complaint!

  • Dex_Fitz 𝗗𝗲𝘅 𝗙𝗶𝘁𝘇𝗴𝗲𝗿𝗮𝗹𝗱 (@Dex_Fitz) reported from Skewen, Wales

    @virginmedia You’ve sent me a link to explain how I can raise an official complaint. One option is to give you a call? Something I have now tried on 3 separate occasions. Did you not read the thread? #Virginmedia

  • IROJDP Jonathan🏴󠁧󠁢󠁷󠁬󠁳󠁿🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@IROJDP) reported from Swansea, Wales

    @virginmedia been on hold for over an hour and twenty mins with my 90yo dad to try to solve a C130 connection problem. And still no answer. Absolute shambles customer service

  • SimonLew87 S (@SimonLew87) reported from Swansea, Wales

    @virginmedia An engineer came out but still not working properly.

  • George2Rachel Rachel George (@George2Rachel) reported from Neath, Wales

    @virginmedia Problems are still@ongoing. Still unable to contact via phone to order a new router.

  • Dex_Fitz 𝗗𝗲𝘅 𝗙𝗶𝘁𝘇𝗴𝗲𝗿𝗮𝗹𝗱 (@Dex_Fitz) reported from Skewen, Wales

    @virginmedia I’ve detailed that I have been lied to and expressed strong dissatisfaction with your customer service and your reply is to check if there are any issues in my area? Like I said, I’ll await a manager to call (if that actually happens) and add this to the complaint. Really poor.

  • SimonLew87 S (@SimonLew87) reported from Swansea, Wales

    @virginmedia Hey I’ve done everything on your website and still the same issues.

  • Dex_Fitz 𝗗𝗲𝘅 𝗙𝗶𝘁𝘇𝗴𝗲𝗿𝗮𝗹𝗱 (@Dex_Fitz) reported from Skewen, Wales

    @virginmedia So you’re telling me that because 3 separate members of your staff have lied and not raised a complaint when I’ve asked, I now need to send you a letter? Are you joking? #VirginMedia

  • MarkDav96152735 Mark Davis (@MarkDav96152735) reported from Gorseinon, Wales

    When you work from home you rely on the internet coverage from your supplier. Mine has gone down this morning with expected fix at 3pm. No prior warning from @virginmedia SHITE!!!!!

  • SimonLew87 S (@SimonLew87) reported from Swansea, Wales

    @virginmedia TBH I’ve restarted the WiFi as per your tips online but the performance is really poor.

  • CLlewellyn19 Chris Llewellyn (@CLlewellyn19) reported from Swansea, Wales

    @virginmedia Is there anyone working tonight? My box is not working and is stuck on the starting up page. Been like it for about 3 hours. Waited on the phone for an hour then got cut off, been waiting for another 2 hours 😡

  • TheBenWoodcock Benjamin Woodcock (@TheBenWoodcock) reported from Swansea, Wales

    @virginmedia im getting really annoyed with your mobile service as I cannot receive any automated text messages (which makes 2FA for some stuff impossible). This is an ongoing issue. Also unable to get through to 150

  • SimonLew87 S (@SimonLew87) reported from Swansea, Wales

    @virginmedia why am I buying for you when your broadband service continues to disconnect?! #complaint 😡

  • George2Rachel Rachel George (@George2Rachel) reported from Neath, Wales

    @virginmedia After being on hold for over 50 minutes I had to end the call. I’m literally back to square one. That’s the problem.

  • TheBenWoodcock Benjamin Woodcock (@TheBenWoodcock) reported from Swansea, Wales

    @virginmedia a lot of good your mobile service is when I cant call 111 from my phone

  • SimonLew87 S (@SimonLew87) reported from Swansea, Wales

    @virginmedia Yes I have and it’s says there are no issues. It’s frustrating as I’m working from home and continues to drop or go off.

  • LucyMazuma Lucy Cohen (@LucyMazuma) reported from Swansea, Wales

    @virginmedia Are there problems in the Swansea area? Internet has been dropping out periodically for the last 2 days.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • MuxtonTF2 Muxton Gossip & News (@MuxtonTF2) reported

    Lots of issues with Virgin broadband in #Muxton TF2 at the moment. Come on @VirginMediaCorp @virginmedia sort out the problems.

  • dez101notout Dez Hollifield (@dez101notout) reported

    @OliverSo89 @AlexHabachi @virginmedia Mine is not as bad as it was so things are improving

  • JoeMckeown5 Joe Mckeown (@JoeMckeown5) reported

    @CampbellHatton any of your followers experiencing terrible signal from Virgin Media for the big fight?

  • angrydom Angry Dom (@angrydom) reported

    @SkyHelpTeam @virginmedia I’ve paid for the Joshua vs pulev on sky sports box office and the picture quality is awful. Given I’ve paid £26 for this it needs sorting ASAP

  • johnmackie1976 john mackie (@johnmackie1976) reported

    Any danger @virginmedia @SkySports @SkySportsBoxing at least referencing that you know there is a problem with your **** Channel and you are try to rectify the problem!!! Quick enough taking money big people but don’t wanna soft problems out 😡

  • SeannGr53087289 Shaun Griffiths (@SeannGr53087289) reported

    @virginmedia hi virgin, can I please get a refund for the terrible quality of the boxing tonight. £26 for constant freezing and pixelation 😡

  • JPiper87 Piper (@JPiper87) reported

    Virgin Media laughing all the way to the bank with this **** boxing broadcast. It's all over the place. £25 for this? **** off.

  • jamespender04 James Pender (@jamespender04) reported

    @virginmedia @SkySportsBoxing absolutely terrible picture and feed for the boxing! Even more so when paying £26 for it. @virginmedia I hope you’ll be refunding your paying customers!

  • Jones_Scott89 S.K.J (@Jones_Scott89) reported

    @virginmedia getting worse now! Pull your finger out or lose a customer

  • wearz Rich Wearz (@wearz) reported

    @FayeLew35340462 @EddieHearn so its Virgin Media? I'm with them too but I heard non VM customers were having the same problem. Definitely want a refund it doesn't look like its going to get fixed