Virgin Media outages and service status in Neath, Wales

Problems in the last 24 hours in Neath, Wales

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Neath, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Neath, Wales

The most recent Virgin Media outage reports came from the following cities: Swansea, Neath, and Port Talbot.

City	Problem Type	Report Time
Swansea	Internet	3 days ago
Swansea	Internet	5 days ago
Neath	Internet	6 days ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Neath, Wales

Latest outage, problems and issue reports in Neath and nearby locations:

• 
  Adam Croft (@Adamcroft1996) reported 40 seconds ago from Pontarddulais, Wales

  @virginmedia No no known faults he was very surprised when I went out initially as he thought it was an isolated incident with next door

• 
  lisa fabb #StandWithUkraine🇺🇦 (@fabblisa) reported 4 minutes ago from City and County of Swansea, Wales

  @virginmedia Still no resolution

• 
  Richard Hedges (@hedges1975) reported 5 minutes ago from Gorseinon, Wales

  @virginmedia would it be too much trouble for someone to fix my landline issue, I can't receive incoming calls, yet your call centre agents tell me there going to ring me back on my home line and then cut me off!!! Can't ring me back if I can't receive incoming calls!!!!!

• 
  David (@Davetails) reported 7 minutes ago from Aberavon, Wales

  @virginmedia You could have offered an existing customer a fair price 4 months ago, @youfibre are in my area now so you are done.

• 
  Véronica (@Veronica_Cino) reported 8 minutes ago from Swansea, Wales

  @virginmedia ive been on hold for age (56 minutes now?!) no reply on social media or from the websitei am an essential worker and I need internet to work. Your customer service is the worst

• 
  Simon Rees (@si_rees) reported 8 minutes ago from Margam, Wales

  @virginmedia hi my speed has died to a crawl this morning in the SA13 2 area of Port Talbot. Have reset the Super Hub etc. Help needed please.

• 
  S (@SimonLew87) reported 14 minutes ago from Swansea, Wales

  @virginmedia TBH I’ve restarted the WiFi as per your tips online but the performance is really poor.

• 
  Lucy Cohen (@LucyMazuma) reported 16 minutes ago from Swansea, Wales

  @virginmedia Yes so far. But apparently it's a temporary fix and they'll have to return again.

• 
  Michael (@MikeARose98) reported 22 minutes ago from Cwmafan, Wales

  @virginmedia why are your customer advisors refusing to let people leave? I keep getting hung up on within a few minutes after they've transferred me between each other a few times. This service is shockingly bad 😡

• 
  Adam Croft (@Adamcroft1996) reported 24 minutes ago from Pontarddulais, Wales

  @virginmedia He apparently told my neighbour that it will just come on at some point tonight? I don’t really hold a lot of faith with that as he had no idea what the issue was?

• 
  Chris Llewellyn (@CLlewellyn19) reported 28 minutes ago from Swansea, Wales

  @virginmedia Got through to someone this morning. A new box is needed and a technician booked for Tuesday. Any chance you can contact my mate @wrighty1313 he’s been having issues too 👍

• 
  Michael Jenkins (@Michael73271023) reported 29 minutes ago from Dyffryn Clydach, Wales

  @virginmedia sort your internet out as it's not working yet again

• 
  Simon Rees (@si_rees) reported 32 minutes ago from Margam, Wales

  @virginmedia My wife rang (as account in her name) eventually got through, and an engineer is expected in next few hours as I connection at all now!!Poor/no mobile signal at home as booster box is connected to your router, so even more inconvenience right now.

• 
  Andy Williams (@scooterman79_1) reported 34 minutes ago from Swansea, Wales

  @virginmedia Internet playing up yet again, absolutely shocking service..

• 
  Robbie Phillips (@RobbieP99625428) reported 34 minutes ago from Aberavon, Wales

  Virgin Media nightmare to get advice and problems sorted

• 
  Benjamin Woodcock (@TheBenWoodcock) reported 37 minutes ago from Swansea, Wales

  @virginmedia a lot of good your mobile service is when I cant call 111 from my phone

• 
  Véronica (@Veronica_Cino) reported 39 minutes ago from Swansea, Wales

  @virginmedia how i understand whats going on with my broadband? I dont have the contract with me (the Landlord got it), my internet is down and i need to work from home. Can you guys help me?

• 
  Paul Johnson (@enfysjack) reported 40 minutes ago from Swansea, Wales

  He @virginmedia Can you explain to me why a new customer can have the same package as me for £33 ? Whilst I am currently paying £85

• 
  Lucy Cohen (@LucyMazuma) reported 51 minutes ago from Swansea, Wales

  @virginmedia Are there problems in the Swansea area? Internet has been dropping out periodically for the last 2 days.

• 
  Darren Hughes (@DarrenH99174695) reported 60 minutes ago from Swansea, Wales

  @virginmedia Wife had spent over four hours on the phone to various operatives over two days, no help whatsoever.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Philip Robson (@philnap73) reported 8 minutes ago

  @InPostUK Thanks but @virginmedia say it is with you and down to you to deliver. How does this get resolved? It does not appear to have left your depot

• 
  Virgin Media News (@VirginMediaNews) reported 8 minutes ago

  A man in his late teens is in a critical condition following a crash involving an e-scooter in Co Longford. The single-vehicle incident happened on Battery Road in Longford Town at around 10.40pm last night. He was taken to Regional Hospital Mullingar with serious injuries. A teenage girl is being treated for injuries believed to be non-life threatening. More on Virgin Media PLAY and #VMNews

• 
  1965 Blue 1878 (@noimspartakus) reported 10 minutes ago

  @virginmedia do you have any issues in WA9? My internet has gone down 😡

• 
  Lifes MIS-Takes (@alan_reddish) reported 11 minutes ago

  Need some proper answers from @virginmedia. No internet for 5th day.....estimated fix 4th Sept!!

• 
  Adam (@adamebond) reported 16 minutes ago

  @virginmedia The Channel 4 app isn’t working on 360. It freezes before it gets to the main menu. Is that an issue on your end or theirs?

• 
  UK veteran (@irishguard1998) reported 19 minutes ago

  @Magnoli23215778 @virginmedia They are terrible I left them years ago

• 
  Paul Hulse (@paulpresenteruk) reported 20 minutes ago

  Dear @virginmedia I upgraded my package last night to add TV yet I wish to cancel this change due to the price for existing customers which is nearly double to what a new customer would get… I have tried to contact through various methods to cancel.

• 
  GamerStyle1980 (@GamerStyle1980) reported 22 minutes ago

  @seanaustin1985 @Johnty14 @virginmedia I remember phone VM tech support and the poor person on the other end of the phone didn't know an awful lot I ended up having to tell them what needed to be done I'm not with VM anymore thank god

• 
  Alison Baines (@AlisonBaines4) reported 22 minutes ago

  @virginmedia We reported an issue with our virgin internet being down on 20/8. Came home from a weeks holiday today still not sorted Open reach have been doing work outside our house and all your team have said they can send someone 31/8.This is not acceptableHow do we escalate?

• 
  Paul Green (@pgreen83) reported 23 minutes ago

  @virginmedia I have sent another private message. 3 weeks non stop of having issues with virgin. When is everything going to work? I pay £120 a month for something that I cannot use.