Virgin Media outages and service status in Neath, Wales

Problems in the last 24 hours in Neath, Wales

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Neath, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Neath, Wales

The most recent Virgin Media outage reports came from the following cities: Swansea, Neath, Port Talbot, and Maesteg.

City	Problem Type	Report Time
Swansea	TV	5 hours ago
Swansea	TV	7 hours ago
Swansea	TV	10 hours ago
Swansea	TV	10 hours ago
Swansea	TV	10 hours ago
Swansea	TV	11 hours ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Neath, Wales

Latest outage, problems and issue reports in Neath and nearby locations:

• 
  Jackson (@Jackson_SCFC) reported 2 minutes ago from Swansea, Wales

  @virginmedia 200 down from what I can remember, I'm at work right now so I can't check but the speed isn't the issue. Also, I said "should" because based on his test, it's an above average connection, but in practice, it's wildly inconsistent in terms of ping, packet loss/timing.

• 
  GAYNOR JOHNSON (@JOHNSONGAYNOR) reported 3 minutes ago from Skewen, Wales

  @virginmedia Had trouble with TV since this morning. Now have just BBC and ITV. Tried phoning but had short message saying they are busy and phone later! Phoned later…same message! What’s going on!?

• 
  Chris Llewellyn (@CLlewellyn19) reported 5 minutes ago from Swansea, Wales

  @virginmedia Got through to someone this morning. A new box is needed and a technician booked for Tuesday. Any chance you can contact my mate @wrighty1313 he’s been having issues too 👍

• 
  Lucy Cohen (@LucyMazuma) reported 5 minutes ago from Swansea, Wales

  @virginmedia Are there problems in the Swansea area? Internet has been dropping out periodically for the last 2 days.

• 
  Rachel George (@George2Rachel) reported 7 minutes ago from Neath, Wales

  @virginmedia thank you for keeping me on hold for the last 35 minutes then disconnecting me. I really didn’t have anything better to do on a Friday evening. Useless customer service continues

• 
  Duncan Lewis (@grumpyoldprof) reported 10 minutes ago from Skewen, Wales

  Hello @virginmedia. I cannot sign in to my ntlworld email - it says my password is not recognised. Is the server down please as my password has not changed. This has happened at least 6 times in the last 12 months.

• 
  Beccy Blackmore (@belock14) reported 10 minutes ago from Aberavon, Wales

  @virginmedia I’m having problems getting through to your customer services, I’ve been trying since yesterday morning. This is unacceptable. Please can you send me a link for a web chat.

• 
  NATALIE BALL 🛡️ (@Natalieball1984) reported 10 minutes ago from Skewen, Wales

  @virginmedia I received it back in May/June time, I already logged a complaint with the person who promised me they had sort it because of your absolutely abysmal customer service and still nearly another month later, moving into October I still have not received my refund! Coming into 6 mths

• 
  Jackson (@Jackson_SCFC) reported 12 minutes ago from Swansea, Wales

  @virginmedia Again, I appreciate what you're saying, but similarly I've had an engineer to my house and he said that within the parameters of his test, that my connection should be better than average. This is an issue with how my connection is being routed.

• 
  Elliot Griffiths (@ELGriff28) reported 20 minutes ago from Swansea, Wales

  @virginmedia by far the most awful company there is for customer service and Broadband!! Would not recommend anyone to join this company they dont want to help atall 😡

• 
  Kristian Turner (@Kristian_Turner) reported 22 minutes ago from Swansea, Wales

  @virginmedia Yes and says that the estimated fix time is 22:00 for all three!

• 
  𝗗𝗲𝘅 𝗙𝗶𝘁𝘇𝗴𝗲𝗿𝗮𝗹𝗱 (@Dex_Fitz) reported 27 minutes ago from Skewen, Wales

  @virginmedia You’ve sent me a link to explain how I can raise an official complaint. One option is to give you a call? Something I have now tried on 3 separate occasions. Did you not read the thread? #Virginmedia

• 
  Stephen Squires (@Welsh19) reported 30 minutes ago from Pontardawe, Wales

  @SkyHelpTeam sort it out… it’s imperative now more than ever when we are working from home to have reliable internet!! There random outages are happening far too often and causing issue for my work and customers!! It’s just a shame I can’t get @virginmedia internet…

• 
  Kevin Child (@KevDocChild) reported 40 minutes ago from Swansea, Wales

  @virginmedia you really are impossible!20+ years as a customer, you invite me to get in touch to discuss my end of contract choices, then provide the lamest excuses when I try but fail! Mmm #timeforachangeofprovider

• 
  𝗗𝗲𝘅 𝗙𝗶𝘁𝘇𝗴𝗲𝗿𝗮𝗹𝗱 (@Dex_Fitz) reported 45 minutes ago from Skewen, Wales

  @virginmedia No they have not. If they had done what they’ve advised they’d done, the complaint should be linked to my account? Surely?

• 
   Val  (@Botleylady) reported 47 minutes ago from Swansea, Wales

  Still holding on the phone to @virginmedia after 1hr. 31mins 43secs. Absolutely disgusting service.

• 
  chris (@chris061183) reported 51 minutes ago from Skewen, Wales

  @mb1984 @virginmedia glad it's not only me with this issue mate 😂. very poor

• 
  Stuart Davis (@stuartdavis21) reported 51 minutes ago from Swansea, Wales

  Virgin shitty media down yet again #VirginMediadown #virginmedia

• 
  Jonathan Tobin (@JonoTobin) reported 53 minutes ago from Aberavon, Wales

  @virginmedia I was transferred numerous times. Then finally told that the person who set up the house transfer, has messed it up and somehow cancelled my access. With no solution on how to fix it

• 
  Duncan Lewis (@grumpyoldprof) reported 54 minutes ago from Skewen, Wales

  Could someone @virginmedia please help. I cannot access my ntlworld emails. This happened a few weeks ago when I was shut out of my account at your end.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  tim.. (@timmorr17294439) reported 4 minutes ago

  @virginmedia @JamieGBarry thats correct mine actually went down. bloody miracles ..

• 
  master morningstar (@bobe_brodie) reported 6 minutes ago

  Brilliant, can't get a stick of work down and @virginmedia down all across falkirk area with 4or5 hours of outage expected

• 
  TenkoKami 🦊🌥️| Calamity Fallen Goddess (@TenkoKamiVT) reported 7 minutes ago

  @virginmedia I’m gonna go insane, what do you mean the outage was supposed to be fixed by 5pm today and now it’s TOMORROW AT FOUR PM

• 
  Mark Cassidy (@Spreadermark) reported 8 minutes ago

  @virginmedia It’s showing no issues !!! I’ve reset done a hard reset -nothing..since you e sent me the new hub out it’s been very intermittent.

• 
  irons1de (@irons1de1) reported 8 minutes ago

  @JamieGBarry @virginmedia Having the same issue with @virginmedia I just have the internet with them and they have just doubled my price and won’t offer anything where as a new customer can get the same deal for just over £20 it’s disgusting no incentive to remain a customer with them

• 
  williams (@manmanelende) reported 9 minutes ago

  @virginmedia @JamieGBarry mine went from £82 to £185 😡 cancelled everything!! 3days before contract was expired retention team phoned, guess what? All of the sudden they could get it down to £65 …I told them where to stick it …

• 
  stand together (@ARSENAL18COYG) reported 13 minutes ago

  @_DundeePerfect_ @virginmedia We’ve been experiencing the very same problem seem to be a big issue they ain’t owning up to our sorting

• 
  Salmongymnast (@Danny_f1_fan) reported 15 minutes ago

  @virginmedia Internet down again. South Devon

• 
  (Lee Warhurst) Hyde FC Academy. Droylsden Juniors (@Droyjfc) reported 18 minutes ago

  @virginmedia @rafthemaster @virginmedia its about time you looked after existing customers rather than just new customers. I too will be going back to sky for the next two years as Virgin new contract is a stupid price.

• 
  Ed61 (@Ed6114) reported 18 minutes ago

  @virginmedia found the mute button, but now it won’t unmute.What an absolute bag of💩this box is.Used to be able to sit down, turn on the V6 and watch recordings, now I’m navigating all over the place trying to find what I want. Basically, can’t sit down and watch, I need to plan