Virgin Media

Virgin Media Outage Report in Neath, Wales

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The latest reports from users having issues in Neath come from postal codes SA10.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Neath, Wales

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Neath and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Neath, Wales 12/04/2025 23:05

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (60%)

    Internet (60%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (12%)

    Total Blackout (12%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Neath, Wales

The most recent Virgin Media outage reports came from the following cities: Neath, Swansea, Gorseinon, Port Talbot and Bridgend.

Loading map, please wait...
City Problem Type Report Time
United KingdomNeath Phone
United KingdomSwansea TV
United KingdomSwansea TV
United KingdomGorseinon Internet
United KingdomPort Talbot Wi-fi
United KingdomPort Talbot Internet

Community Discussion

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Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Neath, Wales

Latest outage, problems and issue reports in Neath and nearby locations:

  • SamuelHill98 Sámuel Hill (@SamuelHill98) reported from Swansea, Wales

    @virginmedia the Sky Sports red button service is a shambles

  • emzyfifi Emma fiona rawlings (@emzyfifi) reported from Port Talbot, Wales

    @virginmedia omg my ITV has gone down and I'm missing #Corrie 😫

  • Botleylady  Val  (@Botleylady) reported from Swansea, Wales

    @virginmedia I’m totally disgusted with your call centre service I’ve just had a call from them & the person in question conveniently cut me off whilst in process of speaking to him. This has happened before & a complaint ignored. Value your customers you don’t know the meaning

  • parsons_brian Brian Parsons (@parsons_brian) reported from Port Talbot, Wales

    @virginmedia Thanks for the reply, the room where my hub is has great WiFi, my study has my laptop and printer, however WiFi is poor. I’d like to put some kinda booster in there, I did a test and looked into ordering one from you but was dismayed to being told it will cost £3 per mth plus del

  • BottleShopDan Daniel Williams (@BottleShopDan) reported from Maesteg, Wales

    @vmbusinesshelp @luhbreton @vmbusiness We are on 18 days of no internet or service.. so I feel you

  • bitterpola pola (@bitterpola) reported from Swansea, Wales

    @virginmedia It is sorted out now but you guys really have to sort out your login and register postal online, it has been down for months.

  • Clo_Nadine *•💎..cнℓσε ηα∂ιηε ∂αℓℓιηg *🏳️‍🌈* (@Clo_Nadine) reported from Swansea, Wales

    @virginmedia Your stil not getting it lol I want my phone to work with out my WiFi as my one work don’t work I need my hour to contact people it’s all sudden not working I hardly ever use my WiFi anyways my phones Better but no working nothing ykvto my WiFi box

  • SproutStenner Angharad Stenner (@SproutStenner) reported from Cefn Cribwr, Wales

    @SkyUK have to be the worst broadband provider in existence. Can not wait for @virginmedia to get up to the crib and have a decent broadband provider #skyout #virginin

  • Botleylady  Val  (@Botleylady) reported from Swansea, Wales

    @virginmedia Reading @StrictlyDavina comments regarding lack of customer service with @VirginMedia I wholeheartedly agree ; it leaves a lot to be desired . @virginmedia need to apply the service the customers are paying for instead of continually increasing their prices .

  • WayneBirch11 Wayne Birch (@WayneBirch11) reported from Swansea, Wales

    @virginmedia just awful customer service just had a agent laugh at me down the phone it’s now 14 days with a damaged phone

  • missscarlymarie carly marie lloyd (@missscarlymarie) reported from Neath, Wales

    6th phone call to @virginmedia absolutely useless getting things done! Being kept on the phone for up to 45mins for them to tell me everytime it's sorted! And never is! Be more than happy to disconnect after this 😠

  • Botleylady  Val  (@Botleylady) reported from Swansea, Wales

    Reading @StrictlyDavina comments regarding lack of customer service with @VirginMedia I wholeheartedly agree ; it leaves a lot to be desired . @virginmedia need to apply the service the customers are paying for instead of continually increasing their prices .

  • BottleShopDan Daniel Williams (@BottleShopDan) reported from Maesteg, Wales

    @vmbusinesshelp @vmbusiness @GrumbleGutsUK Ours still doesn't work... 3 weeks

  • BottleShopDan Daniel Williams (@BottleShopDan) reported from Maesteg, Wales

    @vmbusiness It's been 11 days without service... and no call backs... I'd just really like to leave

  • KevDocChild Kevin Child (@KevDocChild) reported from Swansea, Wales

    @virginmedia please sort yourselves out, we’ve been without TV all day, WiFi on and off all day. I pay you handsomely for a service that you rarely deliver to expectations #poorservicestanards #awfulcustomerservice #timetoconsideranewprovider

  • Hywel79 Hywel (@Hywel79) reported from Swansea, Wales

    You'd think when @virginmedia sent out a new router it'd be one that works better than the old one, apparently not though, this ones shite as well. 3 days in a row, three seemingly random bouts of just not working

  • bitterpola pola (@bitterpola) reported from Swansea, Wales

    Deactivating the parental controls w Virgin Media should not be this hard at all, half their website has been down for months

  • crowley180 Graham Crowley (@crowley180) reported from Pyle, Wales

    @Cdmconsultltd @virginmedia They all boast great customer service but it’s shocking the way they treat you

  • KevDocChild Kevin Child (@KevDocChild) reported from Swansea, Wales

    @virginmedia There are plenty of issues in Swansea with your service it seems.

  • KatyGibsonWales Katy Gibson (@KatyGibsonWales) reported from Maesteg, Wales

    @Virgin @virginmedia can you please sort the signal out very frustrating having no service all morning 😕

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • Haggiscomfeijao Carol C (@Haggiscomfeijao) reported

    @virginmedia for the last two days the tv guide on my TiVo box won’t populate. I’ve already reset the box and still nothing. How can I fix it? I’d appreciate some guidance! Thx

  • MediaBoyUK Media Boy UK (@MediaBoyUK) reported

    4/4: More channel changes has been confirmed by the "Discovery Bar" on Virgin Media boxes: EPG Service > Was 704 Cartoon Network HD (Cartoon Network SD) 712 Nick HD (Nick SD)

  • KarandeepMatha4 Karandeep Matharoo (@KarandeepMatha4) reported

    @virginmedia my broadband is still out in the UB1 area even though I got a text saying it is fine. Been almost 48 hours and still issues with no support. This is a joke!

  • gonnella Pete (@gonnella) reported

    @virginmedia Yes, but I use the the router in cable modem only mode. I have my own network equipment, so if I had the 2.5gbit port on your equipment I could link with my WAN 2.5gbit port. But it’s ok, time to move I think.

  • KateyJbro Katherıne Brooks (@KateyJbro) reported

    @virginmedia After over 3 hours today, why should I waste my time? I’m cancelling, VM lie, they can’t follow what’s been agreed and do not treat customers fairly. I’m disgusted at the way we have been treated today. #BrokenBritain #ageconcern #custmerservicefails

  • andytideswell Cook Pass Babtridge (@andytideswell) reported

    @virginmedia It was a call about my Mums accounts customer of more than 10 years. Need to speak to a UK based agent as I’m going around in circles with your call centre in the Philippines.

  • 100Phish Phil Jacks (@100Phish) reported

    @virginmedia So the outage is for 5 days?

  • MediaBoyUK Media Boy UK (@MediaBoyUK) reported

    3/4: More channel changes has been confirmed by the "Discovery Bar" on Virgin Media boxes: EPG Service > Was 266 National Geographic HD (National Geographic SD) 278 Sky Nature HD (Sky Documentaries SD) 415 TCM Movies HD (TCM SD) 428 Film4 HD (Film4 SD)

  • michaeljwright4 Mike Wright (@michaeljwright4) reported

    @virginmedia I have now raised a complaint. You have all information to sort this issue out. You should have all on record including notification of when service was down. I'm not willing to wait an hour for a web chat to achieve nothing.

  • charliedyer02 Charlie Dyer (@charliedyer02) reported

    @virginmedia @mutley69 Is there an issue with the Virgin TV go online? I Haven't been able to use my Virgin TV go for a couple of weeks, I keep getting this message " We are experiencing technical problems. Please try again in a few minutes"