Virgin Media Outage Report in Neath, Wales
No problems detected
If you are having issues, please submit a report below.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Neath, Wales
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Neath and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
-
Internet (61%)
-
Wi-fi (16%)
-
Total Blackout (12%)
-
TV (7%)
-
E-mail (4%)
-
Phone (1%)
Live Outage Map Near Neath, Wales
The most recent Virgin Media outage reports came from the following cities: Gorseinon, Port Talbot, Bridgend and Swansea.
| City | Problem Type | Report Time |
|---|---|---|
 Gorseinon |
Internet | |
| Port Talbot |
Wi-fi | |
| Port Talbot |
Internet | |
| Bridgend |
Total Blackout | |
| Swansea |
TV | |
| Swansea |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Neath, Wales
Latest outage, problems and issue reports in Neath and nearby locations:
-
Paul Johnson
(@enfysjack) reported
from
Swansea, Wales
He @virginmedia Can you explain to me why a new customer can have the same package as me for £33 ? Whilst I am currently paying £85
-
GAYNOR JOHNSON
(@JOHNSONGAYNOR) reported
from
Skewen, Wales
@virginmedia Had trouble with TV since this morning. Now have just BBC and ITV. Tried phoning but had short message saying they are busy and phone later! Phoned later…same message! What’s going on!?
-
Michael
(@MikeARose98) reported
from
Cwmafan, Wales
@virginmedia why are your customer advisors refusing to let people leave? I keep getting hung up on within a few minutes after they've transferred me between each other a few times. This service is shockingly bad 😡
-
Chris Davies
(@bigchristweets) reported
from
Gorseinon, Wales
@virginmedia I'm aware of the line you're taking to defend the 11% increase but the point is that your service is rubbish as demonstrated by the third image. We have to chuck £200 to Google to get a hub that works. I presume you're not getting an 11% pay rise this year. I know I'm not.
-
Kevin Child
(@KevDocChild) reported
from
Swansea, Wales
@virginmedia you really are impossible!20+ years as a customer, you invite me to get in touch to discuss my end of contract choices, then provide the lamest excuses when I try but fail! Mmm #timeforachangeofprovider
-
Chris Richards
(@cymruchrisrich) reported
from
Gorseinon, Wales
@virginmedia down again . No wifi or tv 😡
-
Duncan Lewis
(@grumpyoldprof) reported
from
Skewen, Wales
Hello @virginmedia. I cannot sign in to my ntlworld email - it says my password is not recognised. Is the server down please as my password has not changed. This has happened at least 6 times in the last 12 months.
-
Adam Croft
(@Adamcroft1996) reported
from
Pontarddulais, Wales
@virginmedia had no wifi since essential work was carried out in the area yesterday. It was supposed to be back up by 4pm yesterday. Neighbour had same issue engineer came out to neighbour and realised we both had the same problem. He said he would let me know what 1/2
-
Ade Wagstaff Physio MACP 🏴
(@adewagstaff) reported
from
Swansea, Wales
@virginmedia @vmbusinesshelp I have. They were not great. I did explain that the voice options stated there was an issue. However, your email said it would have been sorted last week. You breached the 6 hour window and the 5 people I spoke to in Timbuktu didn't understand me all that well 🤦#poorservice
-
Darren Hughes
(@DarrenH99174695) reported
from
Swansea, Wales
@virginmedia Wife had spent over four hours on the phone to various operatives over two days, no help whatsoever.
-
Haylz 🦢🏴
(@HayleyJones1987) reported
from
Swansea, Wales
@virginmedia Hi, who can help in setting up a new landline phone? I’ve followed the instructions it came with but it doesn’t make calls or receive etc. thanks.
-
Ade Wagstaff Physio MACP 🏴
(@adewagstaff) reported
from
Swansea, Wales
@virginmedia business- 30 mins outage on Friday and its still off. Take it you are giving me a free couple of months for the poor service? Thanks, very kind.
-
Paul Johnson
(@enfysjack) reported
from
Swansea, Wales
@virginmedia £50 more for the same package seems unfair to your loyal existing customer's
-
🧑💻 Michał in CS
(@michalincs) reported
from
Swansea, Wales
I cancelled @virginmedia broadband as the price kept increasing, the service wasn't. They offered 75% more speed for 40% less as I was such a "loyal customers for years". Effectively, they admitted they were overcharging me for years hoping that will make me stay! No thank you.
-
Adam Croft
(@Adamcroft1996) reported
from
Pontarddulais, Wales
@virginmedia No no known faults he was very surprised when I went out initially as he thought it was an isolated incident with next door
-
Adam Croft
(@Adamcroft1996) reported
from
Pontarddulais, Wales
@virginmedia He apparently told my neighbour that it will just come on at some point tonight? I don’t really hold a lot of faith with that as he had no idea what the issue was?
-
The_Viking
(@The_Dave_89) reported
from
Swansea, Wales
@GalePrime @AshBoio @LoREclipse It's still **** as it's virgin media
-
Phil
(@phillip_richard) reported
from
Swansea, Wales
@virginmedia #internet is down in #morfaroad #swansea same as yesterday morning ???? Done the reboots and need to know how long of possible
-
Geraint Reynolds
(@Gezz99) reported
from
Aberavon, Wales
@virginmedia please update your Virgin Mobile automated message which says lines are open until 22:00. I called at 21:05 and connected to a lost & stolen line who couldn't help and also said they couldn't feed back to anyone that the automated message is wrong 🤦
-
Phil Cowley #YJB4LIFE
(@philcowley2) reported
from
Swansea, Wales
@virginmedia PS I know the link is at the bottom when you scroll down, it's just it would be easier if it was at the top
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
Tasty Fudge
(@TastyFudge2021) reported
@virginmedia @virginhelp I'm still waiting on a 48hr diagnostic review from virgin so hang fire on this till I get a response
-
mark fraser
(@markles08) reported
@itvmeridian strange how people of high wycombe aren't included in local weather or news reports yet are given meridian on virginmedia tv service.
-
Chloe
(@Iethargies_) reported
@virginmedia Hi, we have called that number already before I tweeted- they said it wouldn’t be done until 23/11/2022 (even though yesterday the team had said it would be booked within 48 hours and then gave us the specific time slot I mentioned due to the emergency).
-
Stuart fox
(@stuartfox56_fox) reported
@virginmedia 11 days without service been give a £5 good will credit and still not working. Have had a virgin technician out yesterday and 2 workers from KIER today. Still no Internet service
-
Sean Lynn
(@seanlynnok) reported
In case you're feeling too optimistic right now, might I suggest trying to submit a simple complaint to @virginmedia about their overcharging. That'll destroy your faith in humanity and, quite possibly, your sanity.
-
Peter Greenwood
(@PGreenwoodDraws) reported
@virginmedia I’m sure a contract is a contract especially when offered in writing and more importantly as an offer of goodwill. This is leaving me with a bad taste in my mouth and I’m re thinking my position
-
Dave
(@BigadeeDave) reported
@TW11Harbour @LBRuT_Help Typical Virgin media always causing problems and can never get hold of them either about anything!! 🤔
-
Hamiyd
(@Hamiyd6) reported
@virginmedia The service is disgusting
-
twentythreeskidoo
(@20threeskidooo) reported
@virginmedia why have you left my 84 year old partially sighted mother with no landline and no emergency alarm after your engineer failed to show to connect your new phone fibre connector. And your call centre are just not interested.
-
SamNetik
(@samnetik) reported
@virginmedia so after being on hold for 4 hours to set up my house move, turns out it wasn’t done, then after 3 phone calls today wifi is still not working and I’ve been told to waiting until Tuesday for an engineer to look at it.