Virgin Media outages and service status in Neath, Wales
Problems detected
Users are reporting problems related to: internet, tv and wi-fi.
Full Outage Map
- Virgin Media generated 19 outage signals in the last 24 hours around Neath, including 19 direct reports.
- The most common problems reported in this area mention TV, Internet, and Wi-fi.
- The most recent signal from this area was received May 27, 8:45 AM GMT+1.
- TV (86%)
- Internet (7%)
- Wi-fi (4%)
- Total Blackout (2%)
- Phone (2%)
The latest reports from users having issues in Neath come from postal codes SA11 and SA10 .
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Problems in the last 24 hours in Neath, Wales
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Neath, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
May 27: Problems at Virgin Media
Virgin Media is having issues since 05:00 AM GMT. Are you also affected? Leave a message in the comments section!
Live Outage Map Near Neath, Wales
The most recent Virgin Media outage reports came from the following cities: Swansea, Neath, Port Talbot, and Maesteg.
| City | Problem Type | Report Time |
|---|---|---|
 Swansea
|
TV | 1 hour ago |
|
Swansea
|
TV | 2 hours ago |
|
Swansea
|
TV | 2 hours ago |
|
Swansea
|
TV | 4 hours ago |
|
Swansea
|
TV | 9 hours ago |
|
Swansea
|
TV | 12 hours ago |
Nearby cities with recent reports
19 recent signals
1 recent signals
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Neath, Wales
Latest outage, problems and issue reports in Neath and nearby locations:
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Stephen Squires (@Welsh19) reported from Pontardawe, Wales@SkyHelpTeam sort it out… it’s imperative now more than ever when we are working from home to have reliable internet!! There random outages are happening far too often and causing issue for my work and customers!! It’s just a shame I can’t get @virginmedia internet…
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Michael owen Ⓜ (@mikeyowen2) reported from Cwmafan, Wales@virginmedia next time my internet goes off when I'm 5 kills on warzone il be bringing verdansk to your ******* office. #**** #gulag #warzone
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Paul Johnson (@enfysjack) reported from Swansea, WalesHe @virginmedia Can you explain to me why a new customer can have the same package as me for £33 ? Whilst I am currently paying £85
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Rachel George (@George2Rachel) reported from Neath, Wales@virginmedia still trying to sort broadband.Was promised a booster, no show.Calling to report a fault.Disconnected calls Again. Taking up hours of my time. customer service appalling. raising own complaint with offcom as you couldn’t be bothered to give me results of last one
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Haylz 🦢🏴 (@HayleyJones1987) reported from Swansea, Wales@virginmedia Hi, who can help in setting up a new landline phone? I’ve followed the instructions it came with but it doesn’t make calls or receive etc. thanks.
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Lucy Cohen (@LucyMazuma) reported from Swansea, Wales@virginmedia Are there problems in the Swansea area? Internet has been dropping out periodically for the last 2 days.
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Jackson (@Jackson_SCFC) reported from Swansea, Wales@virginmedia No, I've gone down this route before, just look in to your routing servers and or the bandwidth limit. Any time I do anything remotely intensive all packets start getting dropped. I'm on my knees.
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Neil Parry (@Ericsonnycon) reported from Swansea, Wales@virginmedia There are no issues via your link
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Chris Davies (@bigchristweets) reported from Gorseinon, Wales@virginmedia I'm aware of the line you're taking to defend the 11% increase but the point is that your service is rubbish as demonstrated by the third image. We have to chuck £200 to Google to get a hub that works. I presume you're not getting an 11% pay rise this year. I know I'm not.
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Ben Lewis-Bloor (@BenSwansea) reported from Swansea, Wales@virginmedia my internet just suddenly went down 10mins ago. I was using it. Your test says it cant see the equipment SA1 2PQ
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Paul G (@paul_g89) reported from Swansea, Wales@virginmedia can’t update my package online can you help please
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Alice Spils (@spilzzz) reported from Swansea, Wales@virginmedia why does my WiFi only work in the room my broadband box is in when I live in a tiny 2 bed terrace house :( sooooo annoying. Pls help.
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Jonathan🏴🏴 (@IROJDP) reported from Swansea, Wales@virginmedia been on hold for over an hour and twenty mins with my 90yo dad to try to solve a C130 connection problem. And still no answer. Absolute shambles customer service
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Robbie Phillips (@RobbieP99625428) reported from Aberavon, WalesVirgin Media nightmare to get advice and problems sorted
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Elliot Griffiths (@ELGriff28) reported from Swansea, Wales@virginmedia Yes, there is. I have outages every week and im trying to work from home. Everytime i call i get the same answer (theres nothing we can do) I asked to raise a complaint and i was told that agents arent allowed? Appalling service!!!!😡
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Swansea Sixth form College (@Sixth_Form_Coll) reported from Swansea, Wales@virginmedia so disappointed with your service. It’s been 9 months since we changed our package and still @virginmedia cannot get a simple Direct debit form processed correctly.
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Michael Jenkins (@Michael73271023) reported from Dyffryn Clydach, Wales@virginmedia sort your internet out as it's not working yet again
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𝗗𝗲𝘅 𝗙𝗶𝘁𝘇𝗴𝗲𝗿𝗮𝗹𝗱 (@Dex_Fitz) reported from Skewen, Wales@virginmedia I’ve detailed that I have been lied to and expressed strong dissatisfaction with your customer service and your reply is to check if there are any issues in my area? Like I said, I’ll await a manager to call (if that actually happens) and add this to the complaint. Really poor.
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S (@SimonLew87) reported from Swansea, Wales@virginmedia Hey I’ve done everything on your website and still the same issues.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Dai John (@DaiJohn79) reported@virginmedia Hello my Internet is down in Swansea, how long will it be down?
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Ben (@Benjerstwitch9) reported@virginmedia what’s going on? BM connect says my booster box and tv box are not connecting. There must be an ongoing issue there’s a lot of people saying they can’t get on. I need my WiFi pod to be working so I can work.
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utd Interest (@utdinterest) reportedHello @virginmedia my internet been down 6 hours now fix your ******* **** 🤬
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just me (@PHILROOKS) reported@virginmedia @kimtaylor18 Like what....what can you actually do to help this customer...nowt. it sounds good but be honest, people will respect you more
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Stranger in a Strange Land (@MVenvyEsq) reported@virginmedia can you please sort out your chat system it's slow slow slow and your reps are not very helpful #VirginMedia
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Alison Metcalfe (@cocowills) reportedDown again 2nd time in 2 days!!Come on Virgin!!Sort it out!! #VirginMedia
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andrew willett (@willywillett) reported@MrBenGrant @virginmedia They are absolutely awful, after we've recently had issues i rang and arranged for an engineer to come out, guess what? They never showed up! Not even a message to say sorry or a call to apologise for the inconvenience of waiting in..😡
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Michael Edmund Kelly (@Gridstip) reported@virginmedia I can cancel the TV portion of my contract ? Thanks, that's useful information
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Neale B (@Neale1100) reported@virginmedia TV down and wifi down in the ST9 area, it's been intermittent for the last 24 hours
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Iran,Houth,Hez,Hams & Sky/BBC Lies#NeverAgainIsNow (@UFinlay33392) reported@virginmedia Same again today just now that is becoming a daily occurrence I want a reliable service not broadband that goes down every day .