Virgin Media outages and service status in Neath, Wales
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Full Outage Map
- Virgin Media generated 0 outage signals in the last 24 hours around Neath, including 0 direct reports.
- The most common problems reported in this area mention Wi-fi.
- Wi-fi (100%)
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Problems in the last 24 hours in Neath, Wales
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Neath, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
April 25: Problems at Virgin Media
Virgin Media is having issues since 01:00 PM GMT. Are you also affected? Leave a message in the comments section!
Live Outage Map Near Neath, Wales
The most recent Virgin Media outage reports came from the following cities: Swansea, and Neath.
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Neath, Wales
Latest outage, problems and issue reports in Neath and nearby locations:
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Mark Davis (@MarkDav96152735) reported from Gorseinon, WalesWhen you work from home you rely on the internet coverage from your supplier. Mine has gone down this morning with expected fix at 3pm. No prior warning from @virginmedia SHITE!!!!!
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Duncan Lewis (@grumpyoldprof) reported from Skewen, Wales@virginmedia Can someone please help with an error code of 7400 with a TiVo box. I have been waiting on the phone for 30 minutes already. This is not a new installation but has just appeared. Help!
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Susan Alder (@MrsSusanAlder) reported from Swansea, WalesWhen @virginmedia service status says everything is fine but it's been on and off since Saturday 😡😡 x
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Sarah (@Vanilla__Slice) reported from Swansea, Wales@virginmedia I'm moving home at the weekend so engineer's came out to the new property today to connect the outside cables to the house. They were unable to as the neighbours are using that cable. Hope you can help.
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Phil Cowley #YJB4LIFE (@philcowley2) reported from Swansea, Wales@virginmedia PS I know the link is at the bottom when you scroll down, it's just it would be easier if it was at the top
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Daniel Williams (@BottleShopDan) reported from Maesteg, Wales@WonderSpotCafe @vmbusiness We had exactly the same... forced into an upgrade..across our sites.. because they were no longer maintaining a package they were still selling.. We will be gone as soon as we can Also **** Branson
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MrandMrs50Plus (@MrandMrs50Plus) reported from Port Talbot, Wales@virginmedia So you can't supply daughter's new house with broadband and so insist on a termination fee?!? They don't want to terminate. You're the ones who can't honour the contract! Can you please help here?
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Paul Johnson (@enfysjack) reported from Swansea, Wales@virginmedia £50 more for the same package seems unfair to your loyal existing customer's
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JonJamesPhotography (@JonJamesPhoto81) reported from Port Talbot, Wales@virginmedia @johnmclaren1972 All I’m seeing are apologies but still no resolution to fixing issues, providing a decent service or looking after existing customers. I’ll be changing to sky next month.
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S (@SimonLew87) reported from Swansea, Wales@virginmedia Absolutely awful considering the service provided by your company is terrible, I’m still waiting for a response to my complaint!
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Adam Croft (@Adamcroft1996) reported from Pontarddulais, Wales@virginmedia He apparently told my neighbour that it will just come on at some point tonight? I don’t really hold a lot of faith with that as he had no idea what the issue was?
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chris grindle (@chrissyg666) reported from Dunvant, Wales@virginmedia it's happening again...the #redbutton is not working #efl
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NATALIE BALL 🛡️ (@Natalieball1984) reported from Skewen, Wales@virginmedia I never received a final bill on paper, only paperless but because it's been so long now, none of that information is on my account anymore when I log in! I've looked now & it's giving me no info. Can u please DM me so I can send my customer number & u can looking into this plz!
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Rachel George (@George2Rachel) reported from Neath, Wales@virginmedia Problems are still@ongoing. Still unable to contact via phone to order a new router.
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👹JGall👹 (@_JGall) reported from Swansea, Wales@MrsSusanAlder @virginmedia Virgin are so bad I have them too
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Duncan Lewis (@grumpyoldprof) reported from Skewen, WalesCould someone @virginmedia please help. I cannot access my ntlworld emails. This happened a few weeks ago when I was shut out of my account at your end.
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Beccy Blackmore (@belock14) reported from Aberavon, Wales@virginmedia I’m having problems getting through to your customer services, I’ve been trying since yesterday morning. This is unacceptable. Please can you send me a link for a web chat.
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Benjamin Woodcock (@TheBenWoodcock) reported from Swansea, Wales@virginmedia a lot of good your mobile service is when I cant call 111 from my phone
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Jonathan Tobin (@JonoTobin) reported from Aberavon, WalesSpend hours waiting for someone to answer @virginmedia then they just tell me ‘wait till tomorrow and it will work’. And it never does, cancellation never sounded so appealing
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Michael (@MikeARose98) reported from Cwmafan, Wales@virginmedia why are your customer advisors refusing to let people leave? I keep getting hung up on within a few minutes after they've transferred me between each other a few times. This service is shockingly bad 😡
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Katie Stevenson (@GlitteringAngel) reportedTell me, @virginmedia, how many people do I need to speak to before you make me (a longstanding customer) feel as valued as a NEW customer!? Coming to the end of contract and doing the same merry dance thatbwe always do, trying to get a decent deal!
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Marshall Burns (@hzBUpYOUrdy1gWR) reportedTired of paying for multiple subscriptions like Sky, BT Sport, Virgin Media, Now TV, Amazon Prime, Disney+, Apple TV+? I have got the solution. This IPTV @8k_StreamX offers: • 300,000+ live channels • 65,000+ VODs • PPV events • Netflix • 78,000+ movies
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craigyh (@craigyh74) reported@virginmedia so you continue my 74 year old dad into upgrading and then expect him to install everything. He tries to call you for help but your **** automated system doesn't recognise his phone number or account number
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Luke Hayes (@Lukeytoons) reportedWhy can't you cancel a contract with @virginmedia like you can a subscription service. I.e you select you want to cancel and from the contract end date you lose service. Keep being told i need to phone 30 days before #cancel #contract
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Joel Sheppard (@joelshepp) reported@virginmedia @bobbyfriction Don't send a private message Bobby - have the conversation in the public domain so every current and potential customer can see how useless Virgin Media are.
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Ben C (@BenChubb4) reported@virginmedia Ive now been told that to get my ticket number, they will need to raise a new ticket further delaying the original problem resolution date. That cannot be true and doesn’t work like that in other organisations who use tickets and escalation points through a CRM system
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jason morgan (@Jason29wctb) reported@virginmedia Internet constantly nat strict upnp not available, been years with more than 10 visits a year ,can I cancel penalty free
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MARK KIRK (@kirkycando) reported@virginmedia @keithapearson I agree ,been much happier and have a lot more time on my hands since I left and don't have to be ignored by their customer (lack of) service.
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Glenn McDonald (@Gtmcdonald1996) reported@virginmedia I’ve been in a live chat for nearly 2 hours with no joy on a resolution and I’ve also tried calling your number numerous times but can’t get through.
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BigF (@Bigg_F_) reported@virginmedia Engineer replaced the Hub. Intermittent internet was still a problem after that but has been good for the past 4 hours. Fingers crossed.