Virgin Media outages and service status in Neath, Wales
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Full Outage Map
- Virgin Media generated 0 outage signals in the last 24 hours around Neath, including 0 direct reports.
- The most common problems reported in this area mention Phone, Internet, and TV.
- The most recent signal from this area was received Jul 2, 9:34 PM GMT+1.
- Phone (38%)
- Internet (25%)
- TV (25%)
- Wi-fi (13%)
The latest reports from users having issues in Neath come from postal codes SA11 .
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Problems in the last 24 hours in Neath, Wales
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Neath, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Live Outage Map Near Neath, Wales
The most recent Virgin Media outage reports came from the following cities: Port Talbot, Swansea, Neath, and Maesteg.
| City | Problem Type | Report Time |
|---|---|---|
 Port Talbot
|
Phone | 4 days ago |
|
Port Talbot
|
Phone | 6 days ago |
|
Swansea
|
Phone | 7 days ago |
Nearby cities with recent reports
2 recent signals
1 recent signals
Community Discussion
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Virgin Media Issues Reports Near Neath, Wales
Latest outage, problems and issue reports in Neath and nearby locations:
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Rachel George (@George2Rachel) reported from Neath, Wales@virginmedia thank you for keeping me on hold for the last 35 minutes then disconnecting me. I really didn’t have anything better to do on a Friday evening. Useless customer service continues
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Lucy Cohen (@LucyMazuma) reported from Swansea, Wales@virginmedia Are there problems in the Swansea area? Internet has been dropping out periodically for the last 2 days.
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G (@therealGDJ) reported from Pontarddulais, Wales@philhovestadt @virginmedia That is only half of the issue...
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S (@SimonLew87) reported from Swansea, Wales@virginmedia An engineer came out but still not working properly.
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chris (@chris061183) reported from Skewen, Wales@mb1984 @virginmedia glad it's not only me with this issue mate 😂. very poor
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Gareth Slee (@garethslee) reported from Port Talbot, Wales@virginmedia My internet has been up and down for the last few days. This morning it completely failed. Rebooted hub a few times but still no go SA13 area.
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Ade Wagstaff Physio MACP 🏴 (@adewagstaff) reported from Swansea, Wales@virginmedia @vmbusinesshelp I have. They were not great. I did explain that the voice options stated there was an issue. However, your email said it would have been sorted last week. You breached the 6 hour window and the 5 people I spoke to in Timbuktu didn't understand me all that well 🤦#poorservice
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Jackson (@Jackson_SCFC) reported from Swansea, Wales@virginmedia Again, I appreciate what you're saying, but similarly I've had an engineer to my house and he said that within the parameters of his test, that my connection should be better than average. This is an issue with how my connection is being routed.
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Kristian Turner (@Kristian_Turner) reported from Swansea, Wales@virginmedia Yes and says that the estimated fix time is 22:00 for all three!
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Rachel George (@George2Rachel) reported from Neath, Wales@virginmedia Problems are still@ongoing. Still unable to contact via phone to order a new router.
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The_Viking (@The_Dave_89) reported from Swansea, Wales@GalePrime @AshBoio @LoREclipse It's still **** as it's virgin media
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Carl Billingsley (@carlbillings61) reported from City and County of Swansea, Wales@virginmedia - another frustrating phone call to you where previously upheld complaint still not initiated 😡. Can someone contact me please ?
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Kamil Yılmaz (@YilmazKml) reported from Swansea, Wales@virginmedia what is difficult about transferring my Internet to my new address? I have spoken to your agents umpteenth times, received confirmation that my request has been received, but still no internet service after nearly two weeks...this is really annoying.
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David (@Davetails) reported from Aberavon, Wales@virginmedia You could have offered an existing customer a fair price 4 months ago, @youfibre are in my area now so you are done.
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Beccy Blackmore (@belock14) reported from Aberavon, Wales@virginmedia I’m having problems getting through to your customer services, I’ve been trying since yesterday morning. This is unacceptable. Please can you send me a link for a web chat.
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Jackson (@Jackson_SCFC) reported from Swansea, Wales@virginmedia No, I've gone down this route before, just look in to your routing servers and or the bandwidth limit. Any time I do anything remotely intensive all packets start getting dropped. I'm on my knees.
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Véronica (@Veronica_Cino) reported from Swansea, Wales@virginmedia ive been on hold for age (56 minutes now?!) no reply on social media or from the websitei am an essential worker and I need internet to work. Your customer service is the worst
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🏴Shane🏴 (@Shane_Rees) reported from Swansea, Wales@virginmedia took out new contract. Been waiting 2 days for the service to be activated and have been promised 2 call backs to help resolve the issue which has I have not had. Very poor service indeed.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Lyn Prodger (she/her) (@Prodgey) reported@virginmedia Have sent countless direct messages. No response of resolution. Once again promised a call this morning that didn’t materialise so I had to call you and you’ve pushed the fix date back yet again.
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Sonny George (@SonnyGeorgeGB) reported@WeAreOpenreach So now another week goes by where my tenant has no broadband. I’ve also had the same issue with another flat in own in the same block where the engineer unplugged the line to that one and plugged into another. It’s constant, fix the issues otherwise I’ll move to @virginmedia
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Rachel (@_xr4ch3l) reported@virginmedia complaints dept, how does this even work? I raised a complaint about my house move/disconnection and you've closed it as 'resolved to my satisfaction' - despite zero response from you. Impressive. Didn't even have to lift a finger!
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Dobbin1957 (@dobbin1957) reported@virginmedia The service status page now says. 17.07 - you also sent a text to my wife who is the account holder at 08.07 today to say everything is fixed. So you clearly haven’t a clue what you are doing and yet you expect your customers to be patient. Time to give Virgin the boot I think.
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SMC-1967 🍀 (@Smc___1888) reportedSort your ******* Internet out @virginmedia 3 times it's went off since AV woke up n gives you the same bullshit excuse on the service status.
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Ryan🫶🏽 (@JunoHardt) reported@virginmedia your WiFi is dog ****. Every day there’s a new issue. Sort it out.
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Gem🧣 (@gems_endgame) reported@EE How would I go about raising a complaint? I’ve spoken to Virgin Media who have said this happens a lot with EE putting through broadband or checking when no permission is given or basing an upgrade deal on it. Store didn’t want to know.
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i (@nooneugly) reportedOmg I have to watch the rugby on virgin media player? It’s like watching is 420p wtf is this man
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FITZ (@hannah_fitz1) reported@virginmedia what an appalling service you provide 😡 customer experience is shocking and only getting worse. Teams don’t talk to each other and complaints process is laughable. Get me to Sky. #terrible
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Hesaga (@Hesaga_) reported@TOBZYNWA @sweenus987 @Thafnine YouTube doesn't really count for live yet. but it'll be the same has having sky in the uk or virgin media and never watching bbc but still having to pay for tv licence because the option is there to watch it so you need to pay.