Virgin Media Outage Report in Neath, Wales
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The latest reports from users having issues in Neath come from postal codes SA10.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Neath, Wales
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Neath and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Neath, Wales
The most recent Virgin Media outage reports came from the following cities: Swansea, Neath, Gorseinon, Port Talbot and Bridgend.
| City | Problem Type | Report Time |
|---|---|---|
 Swansea |
Internet | |
| Neath |
Phone | |
| Swansea |
TV | |
| Swansea |
TV | |
| Gorseinon |
Internet | |
| Port Talbot |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Neath, Wales
Latest outage, problems and issue reports in Neath and nearby locations:
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jamesleonard
(@jamesleonard40) reported
from
Swansea, Wales
@virginmedia ffs sake why has our bill gone up too £76 a month just because football back on not happy #lookingtoochange Anyone recommend another service cheaper @SkySports @TalkTalk my dad only wants football nothing else #football #sports
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Véronica
(@Veronica_Cino) reported
from
Swansea, Wales
@virginmedia how i understand whats going on with my broadband? I dont have the contract with me (the Landlord got it), my internet is down and i need to work from home. Can you guys help me?
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Lucy Cohen
(@LucyMazuma) reported
from
Swansea, Wales
@virginmedia Are there problems in the Swansea area? Internet has been dropping out periodically for the last 2 days.
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Michael owen Ⓜ
(@mikeyowen2) reported
from
Cwmafan, Wales
@virginmedia network is the worst WiFi I have ever witnessed in my life.
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G
(@therealGDJ) reported
from
Pontarddulais, Wales
@virginmedia do you actually offer any kind of service??
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Véronica
(@Veronica_Cino) reported
from
Swansea, Wales
@virginmedia You guys are the worst literally, your replies are so slow!
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Daniel Williams
(@BottleShopDan) reported
from
Maesteg, Wales
@WonderSpotCafe @vmbusiness We had exactly the same... forced into an upgrade..across our sites.. because they were no longer maintaining a package they were still selling.. We will be gone as soon as we can Also **** Branson
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Véronica
(@Veronica_Cino) reported
from
Swansea, Wales
@virginmedia ive been on hold for age (56 minutes now?!) no reply on social media or from the websitei am an essential worker and I need internet to work. Your customer service is the worst
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S
(@SimonLew87) reported
from
Swansea, Wales
@virginmedia TBH I’ve restarted the WiFi as per your tips online but the performance is really poor.
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Chris Llewellyn
(@CLlewellyn19) reported
from
Swansea, Wales
@virginmedia Is there anyone working tonight? My box is not working and is stuck on the starting up page. Been like it for about 3 hours. Waited on the phone for an hour then got cut off, been waiting for another 2 hours 😡
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Jonathan🏴🏴
(@IROJDP) reported
from
Swansea, Wales
@virginmedia been on hold for over an hour and twenty mins with my 90yo dad to try to solve a C130 connection problem. And still no answer. Absolute shambles customer service
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Chris Llewellyn
(@CLlewellyn19) reported
from
Swansea, Wales
@virginmedia Got through to someone this morning. A new box is needed and a technician booked for Tuesday. Any chance you can contact my mate @wrighty1313 he’s been having issues too 👍
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Duncan Lewis
(@grumpyoldprof) reported
from
Skewen, Wales
@virginmedia Can someone please help with an error code of 7400 with a TiVo box. I have been waiting on the phone for 30 minutes already. This is not a new installation but has just appeared. Help!
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M
(@FROMMARGAM) reported
from
Margam, Wales
Hi @virginmedia we pay for 100mb but are getting 3. Thanks a lot. Margam, Wales. Don't give me any of that survey crap or dumb links. You fix it. Thanks.
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Kamil Yılmaz
(@YilmazKml) reported
from
Swansea, Wales
@virginmedia what is difficult about transferring my Internet to my new address? I have spoken to your agents umpteenth times, received confirmation that my request has been received, but still no internet service after nearly two weeks...this is really annoying.
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Abbie Thompson
(@abbiet126) reported
from
Swansea, Wales
@virginmedia why is WiFi down for the fourth time this week whilst the app says service is fine? I know it’s not just my box.
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G
(@therealGDJ) reported
from
Pontarddulais, Wales
@philhovestadt @virginmedia That is only half of the issue...
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Mark Davis
(@MarkDav96152735) reported
from
Gorseinon, Wales
When you work from home you rely on the internet coverage from your supplier. Mine has gone down this morning with expected fix at 3pm. No prior warning from @virginmedia SHITE!!!!!
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G
(@therealGDJ) reported
from
Pontarddulais, Wales
@virginmedia abysmal service. I’ve spent almost 2 weeks trying to get through to speak to someone about the price increase you’re looking to force on me, despite that I’m meant to benefit from #MatesRates for life. Please pick up the phone!!!
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Val
(@Botleylady) reported
from
Swansea, Wales
Still holding on the phone to @virginmedia after 1hr. 31mins 43secs. Absolutely disgusting service.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Rachel Reilly
(@RachelReilly96) reported
@virginmedia I’ve rang the number and it says there are no broadband issues in my area. But my WiFi is still going on and off every 2 minutes. I’ve reset the router and it hasn’t fixed it, can you please help to get me back online
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Harry K
(@HarryKernick) reported
@virginmedia Yes, it was made clear to me (and I too made clear back) that the WiFi would continue to run for the next 30 days until the disconnection on 15th Oct (hence my frustration and shock at what has happened). Please can you help speed up the reconnection process?
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Toby Palmer
(@tobypalmer1) reported
@virginmedia having been a customer with yourselves for over 5 years will all services I find it simply outrageous that due to an error with 1 payment I am unable to upgrade my telephone contract..number give incorrect by staff..how can this be resolved or do I need to leave
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Harry K
(@HarryKernick) reported
@virginmedia Why was I disconnected in the first place at all?! I've paid for a full month's WiFi and now won't have WiFi for 4 days which is totally unacceptable. I categorically need you to fix the error (which you made!) sooner than 72 hours.
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Phil mills
(@72sav) reported
@virginmedia Okay appointment has been accepted and time booked off work to save an even longer period with no service. Apparently the previous issue was never logged as solved as suck I have never been offered compensation. According to the customer service chap I might not get it 1/2
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Carl Edwards
(@EdwardsCarl) reported
@virginmedia @LynxShowerGel Story of my life, always drops for me randomly 20 mins at a time also daily. WiFi and patched in and is an outage. Terrible service and get an email today saying to guarantee 20mb in any room. I’d settle for a consistent service.
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paola totaro
(@p_totaro) reported
@jayrayner1 @virginmedia Years of agony here in Camberwell with @virginmedia, finally bit the bullet and moved to BT and not a problem since. When we have had a glitch, they send an engineer quickly and it's sorted with professionalism. I WOULD NEVER EVER GO BACK TO VIRGIN
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Michael
(@donotcallmemike) reported
@SpotMonkey @SMARTYMobileUK @virginmedia It’s just so frustrating given it’s only an android issue and seems to be Google which is the problem. No issues on Three but Smarty who are wholly owned by Three nope. Massive thumbs down.
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Rachel Reilly
(@RachelReilly96) reported
@virginmedia Like I’ve just shown, the service checker doesn’t work because either my WiFi or 4G keep going off, there’s definitely an issue in NE9 7NS, when will this be fixed? I need to work!
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Jonesy
(@craigyjones1983) reported
@virginmedia No issue showing on the page although that does appear to have changed in last few hours I’ve gone through the five fix stages to see if that works