Virgin Media Outage Report in Neath, Wales
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The latest reports from users having issues in Neath come from postal codes SA10 .
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
Problems in the last 24 hours in Neath, Wales
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Neath, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
- Internet (56%)
- Wi-fi (21%)
- Total Blackout (10%)
- TV (8%)
- E-mail (4%)
- Phone (2%)
Live Outage Map Near Neath, Wales
The most recent Virgin Media outage reports came from the following cities: Swansea, Neath, and Port Talbot.
| City | Problem Type | Report Time |
|---|---|---|
 Swansea
|
Wi-fi | 16 hours ago |
|
Neath
|
Internet | 23 days ago |
|
Swansea
|
Total Blackout | 25 days ago |
|
Neath
|
Internet | 29 days ago |
|
Swansea
|
Internet | 1 month ago |
|
Neath
|
Internet | 1 month ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Neath, Wales
Latest outage, problems and issue reports in Neath and nearby locations:
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Chris Richards (@cymruchrisrich) reported from Gorseinon, Wales@virginmedia down again . No wifi or tv 😡
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Chris Richards (@cymruchrisrich) reported from Gorseinon, Wales@virginmedia It seems it’s down until 10.15 tomorrow morning. Ridiculous
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Michael (@MikeARose98) reported from Cwmafan, Wales@virginmedia why are your customer advisors refusing to let people leave? I keep getting hung up on within a few minutes after they've transferred me between each other a few times. This service is shockingly bad 😡
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Kevin Child (@KevDocChild) reported from Swansea, Wales@virginmedia you really are impossible!20+ years as a customer, you invite me to get in touch to discuss my end of contract choices, then provide the lamest excuses when I try but fail! Mmm #timeforachangeofprovider
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Phil Cowley #YJB4LIFE (@philcowley2) reported from Swansea, Wales@virginmedia PS I know the link is at the bottom when you scroll down, it's just it would be easier if it was at the top
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Duncan Lewis (@grumpyoldprof) reported from Skewen, WalesHello @virginmedia. I cannot sign in to my ntlworld email - it says my password is not recognised. Is the server down please as my password has not changed. This has happened at least 6 times in the last 12 months.
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Paul Johnson (@enfysjack) reported from Swansea, Wales@virginmedia £50 more for the same package seems unfair to your loyal existing customer's
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chris grindle (@chrissyg666) reported from Dunvant, Wales@virginmedia it's happening again...the #redbutton is not working #efl
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Phil (@phillip_richard) reported from Swansea, Wales@virginmedia #internet is down in #morfaroad #swansea same as yesterday morning ???? Done the reboots and need to know how long of possible
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The_Viking (@The_Dave_89) reported from Swansea, Wales@GalePrime @AshBoio @LoREclipse It's still **** as it's virgin media
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Paul Johnson (@enfysjack) reported from Swansea, WalesHe @virginmedia Can you explain to me why a new customer can have the same package as me for £33 ? Whilst I am currently paying £85
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David (@Davetails) reported from Aberavon, Wales@virginmedia You could have offered an existing customer a fair price 4 months ago, @youfibre are in my area now so you are done.
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Darren Hughes (@DarrenH99174695) reported from Swansea, Wales@virginmedia Wife had spent over four hours on the phone to various operatives over two days, no help whatsoever.
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Neil Parry (@Ericsonnycon) reported from Swansea, Wales@virginmedia Hi, this week after speaking to one of your advisors, i agreed to subscribe to the 'premium'tv package, but after today i realised sky sports is virtually unwatchable, as subsrcrbing to a 'premium' tv package i would expext a premium viewing platform, please help.
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Ade Wagstaff Physio MACP 🏴 (@adewagstaff) reported from Swansea, Wales@virginmedia business- 30 mins outage on Friday and its still off. Take it you are giving me a free couple of months for the poor service? Thanks, very kind.
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Ade Wagstaff Physio MACP 🏴 (@adewagstaff) reported from Swansea, Wales@virginmedia @vmbusinesshelp I have. They were not great. I did explain that the voice options stated there was an issue. However, your email said it would have been sorted last week. You breached the 6 hour window and the 5 people I spoke to in Timbuktu didn't understand me all that well 🤦#poorservice
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Neil Parry (@Ericsonnycon) reported from Swansea, Wales@virginmedia Its seems ss premier league is unwatchable (grainy & lagging) but ss main event isnt too bad,not perfect but better, bt sports are all great.
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lisa fabb #StandWithUkraine🇺🇦 (@fabblisa) reported from City and County of Swansea, Wales@virginmedia Still no resolution
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🧑💻 Michał in CS (@michalincs) reported from Swansea, WalesI cancelled @virginmedia broadband as the price kept increasing, the service wasn't. They offered 75% more speed for 40% less as I was such a "loyal customers for years". Effectively, they admitted they were overcharging me for years hoping that will make me stay! No thank you.
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Geraint Reynolds (@Gezz99) reported from Aberavon, Wales@virginmedia please update your Virgin Mobile automated message which says lines are open until 22:00. I called at 21:05 and connected to a lost & stolen line who couldn't help and also said they couldn't feed back to anyone that the automated message is wrong 🤦
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Mike Betts (@mgbetts13) reported@virginmedia No I won’t be wasting my time with @virginmedia anymore, I’ll be leaving as your customer service is appalling. I’ll go where customers are actually valued.
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Boi (@JarrodBowen123) reported@virginmedia No the problem is on all devices at the moment. Thanks again
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Guy Williams 🇺🇦 (@CamberMan) reported@virginmedia No I haven't tried texting because this is the first I'm hearing of it!!! Lodge a complaint? What have I to complain about. I don't know what my service is BECAUSE I DONT GET ANY!!!
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James (@Jimbo21341795) reported@virginmedia By faulty, it does cut out in areas of the home where it used to work better. Can you either do me a new hub or some of the pods ?
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Lee Rothwell (@lee_rothwell) reported@virginmedia After 5 phone calls and 4hrs and lots of negotiation I may have settled with a deal. Will look through the deal probably today as I have a 14 day cooling off period. If I did cancel your retention department would be on it straight away. Both BT and Sky are more than competitive
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SweetDardo (@SweetDardo) reported@virginmedia 1/ Thanks but it's the dog biting its tail. The service checker does only detect issues for tv while we clearly are heavily impacted on broadband. If i try and run the Check on the hub, it just says it can't run the services at the moment. Since it can't run the checks ..
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Mohson Hussain (@mohsonhussain) reported@virginmedia despite repeated attempts to resolve my @netflix issue, your staff have been unable to. I pay through VM but for last 3 months my tile has disappeared and VM doesn't know why. Despite no resolution, for unbeknownst reasons your agents have closed down my complaints!
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Blake (@blakelyle) reported@virginmedia It never reflects the right thing, lost internet approximately 7 times ranging from 30 mins to 4 hours over the last 30 days. No credits because it never registers in your system but the guy on the phone says there's a problem, 2 years no issues last 30 days all problems.
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Jak C (@mrTREVZ_) reported@virginmedia Previously yes. My issue isn’t getting through, if I want to get through I just mention upgrade. As soon as I mention upgrade I get a response instantly, however when you realise that upgrade mens I’ll be paying LESS I get “transferred” and then I’m left waiting hours
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james nastri (@jimmyboynastri) reported@virginmedia Awful customer service then!!