Virgin Media

Virgin Media Outage Report in Neath, Wales

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The latest reports from users having issues in Neath come from postal codes SA11.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Neath, Wales

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Neath and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Neath, Wales 01/13/2026 09:05

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (59%)

    Internet (59%)

  2. Wi-fi (18%)

    Wi-fi (18%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (1%)

    Phone (1%)

Live Outage Map Near Neath, Wales

The most recent Virgin Media outage reports came from the following cities: Swansea, Port Talbot, Neath and Gorseinon.

Loading map, please wait...
City Problem Type Report Time
United KingdomSwansea Wi-fi
United KingdomSwansea Internet
United KingdomPort Talbot Internet
United KingdomPort Talbot Wi-fi
United KingdomNeath Internet
United KingdomSwansea Internet

Community Discussion

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Virgin Media Issues Reports Near Neath, Wales

Latest outage, problems and issue reports in Neath and nearby locations:

  • DragonEmbers Nat (@DragonEmbers) reported from Swansea, Wales

    Can't take Virgin Media to my new address because the estate is too new and they don't have Virgin Media in those streets yet. First world problems 😂

  • Babyeh66 Helen Roberts 🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@Babyeh66) reported from Swansea, Wales

    @virginmedia Hello, can’t get into @NetflixUK on TiVo box tonight getting error code A01, haven’t had this problem before please help

  • Vanilla__Slice Sarah (@Vanilla__Slice) reported from Swansea, Wales

    @virginmedia I'm moving home at the weekend so engineer's came out to the new property today to connect the outside cables to the house. They were unable to as the neighbours are using that cable. Hope you can help.

  • belock14 Beccy Blackmore (@belock14) reported from Aberavon, Wales

    @virginmedia I’m having problems getting through to your customer services, I’ve been trying since yesterday morning. This is unacceptable. Please can you send me a link for a web chat.

  • identiti32 Sara-Jane (@identiti32) reported from Price Town, Wales

    @virginmedia Sort IT OUT IF I DONT ANSWER I CANNOT BECAUSE NO INTERNET BECAUSE @Plusnet suck AT HOUSEMOVES AND I HAVE NO SIGNAL

  • Jackson_SCFC Jackson (@Jackson_SCFC) reported from Swansea, Wales

    @virginmedia I have had: -An upgrade -An engineer come and change the box outside my house -A brand new hub -New power line adapters -My connection tested on your end numerous times And yet the connection, 99 times out of 100, feels like total shit whenever I use anything intensive.

  • Jackson_SCFC Jackson (@Jackson_SCFC) reported from Swansea, Wales

    @virginmedia I just googled it and my issue is with my pc hooked to my router with an Ethernet cable, the WiFi is fine

  • DragonEmbers Nat (@DragonEmbers) reported from Swansea, Wales

    @virginmedia Having to pay an early disconnection fee because you don't run services there is brilliant customer service 😂

  • _JGall 👹JGall👹 (@_JGall) reported from Swansea, Wales

    @MrsSusanAlder @virginmedia They're a nightmare but won't do anything to fix it now during the pandemic, but expect full payment it's a joke x

  • _katyjames kat 🍊 (@_katyjames) reported from Swansea, Wales

    @virginmedia pls fix my wifi

  • hedges1975 Richard Hedges (@hedges1975) reported from Gorseinon, Wales

    @virginmedia would it be too much trouble for someone to fix my landline issue, I can't receive incoming calls, yet your call centre agents tell me there going to ring me back on my home line and then cut me off!!! Can't ring me back if I can't receive incoming calls!!!!!

  • JonoTobin Jonathan Tobin (@JonoTobin) reported from Aberavon, Wales

    Spend hours waiting for someone to answer @virginmedia then they just tell me ‘wait till tomorrow and it will work’. And it never does, cancellation never sounded so appealing

  • _JGall 👹JGall👹 (@_JGall) reported from Swansea, Wales

    @MrsSusanAlder @virginmedia Virgin are so bad I have them too

  • JonoTobin Jonathan Tobin (@JonoTobin) reported from Aberavon, Wales

    @virginmedia I was transferred numerous times. Then finally told that the person who set up the house transfer, has messed it up and somehow cancelled my access. With no solution on how to fix it

  • MrsSusanAlder Susan Alder (@MrsSusanAlder) reported from Swansea, Wales

    When @virginmedia service status says everything is fine but it's been on and off since Saturday 😡😡 x

  • paul_g89 Paul G (@paul_g89) reported from Swansea, Wales

    @virginmedia can’t update my package online can you help please

  • _katyjames kat 🍊 (@_katyjames) reported from Swansea, Wales

    @virginmedia We had a box fitted yesterday and the signal just isn’t working, it drops ever other minute or so and we can only get service in the room where the box is

  • JonoTobin Jonathan Tobin (@JonoTobin) reported from Port Talbot, Wales

    @virginmedia I was advised that I need to speak to a different department, by what feels like every department in Virgin Media! Whoever dealt with the house to house transfer has made an error.. and has somehow cancelled my service. But no department is taking responsibility to fix

  • JonJamesPhoto81 JonJamesPhotography (@JonJamesPhoto81) reported from Port Talbot, Wales

    @virginmedia @johnmclaren1972 All I’m seeing are apologies but still no resolution to fixing issues, providing a decent service or looking after existing customers. I’ll be changing to sky next month.

  • JonoTobin Jonathan Tobin (@JonoTobin) reported from Aberavon, Wales

    @virginmedia Could you tell me what department I need to speak to about set up issues after a house move, and what time they close please

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • Doublebucket1 James T. Burke (@Doublebucket1) reported

    @virginmedia Yes please help me with my confusion over bills and service issues.

  • Petedefeet222 Pete 🇬🇧 (@Petedefeet222) reported

    @virginmedia Constant disruption to wifi signal, trying to explain faults to a machine is impossible.

  • majortom1664 Majortom (@majortom1664) reported

    @virginmedia my router is continuously dropping Wi-Fi and it has a solid red light on . I believe this could be an indication of it overheating and requires replacing. Would you be able to help?

  • Doublebucket1 James T. Burke (@Doublebucket1) reported

    Blimey @virginmedia , you’re very quick to demand the return of equipment once packages change and your bills are not clear. You’re charging me for service I don’t receive as well. What’s going on ??

  • NicolaMcC_04 Nicola (@NicolaMcC_04) reported

    @virginmedia Are you kidding me with that reply? Of course I’ve been checking online!! This says there are no issues but nothing is working in my home. Whenever I have to contact you, your service is abysmal. All derives were working before your engineers arrived yesterday, absolute joke.

  • zoelouisewalder Zoe Walder (@zoelouisewalder) reported

    @virginmedia hi, my internet contract ends in July - will this cancel automatically or do I need to phone up to cancel?

  • JaneSymons1 Jane Symons (@JaneSymons1) reported

    @virginmedia No. It has been restored. But that does not address the issue of your systems refusing to allow customers to REPORT a network issue when they know it is not their own hub.

  • samroper13 Wendie Love (@samroper13) reported

    @virginmedia And broadband crashed again later. Looking for a new supplier Really really poor service.

  • Bunker_Red Bren Mc (@Bunker_Red) reported

    @virginmedia Thanks for the response but I’ve checked your status page & it now says 18th June!!! 🤯 This is unacceptable. What priority is this fault? This is a complete loss of service & it’s being treated as low level nuisance fault. I didn’t get a text about this despite having updates on

  • Davidlmarriott David 🌳🇬🇧🏴󠁧󠁢󠁥󠁮󠁧󠁿🇺🇦 (@Davidlmarriott) reported

    Appalling service from @virginmedia when trying to cancel their service. Keep asking me questions that are apparently on my bill for security reasons. When it’s not!! Avoid this company at all costs.