Virgin Media outages and service status in Neath, Wales

Problems in the last 24 hours in Neath, Wales

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Neath, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Neath, Wales

The most recent Virgin Media outage reports came from the following cities: Swansea, Neath, and Port Talbot.

City	Problem Type	Report Time
Swansea	Internet	6 days ago
Swansea	Internet	8 days ago
Neath	Internet	9 days ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Neath, Wales

Latest outage, problems and issue reports in Neath and nearby locations:

• 
  S (@SimonLew87) reported 12 seconds ago from Swansea, Wales

  @virginmedia Yeah I’ve done that and same issues

• 
  G (@therealGDJ) reported 59 seconds ago from Pontarddulais, Wales

  @virginmedia abysmal service. I’ve spent almost 2 weeks trying to get through to speak to someone about the price increase you’re looking to force on me, despite that I’m meant to benefit from #MatesRates for life. Please pick up the phone!!!

• 
  Jonathan Tobin (@JonoTobin) reported 1 minute ago from Aberavon, Wales

  Spend hours waiting for someone to answer @virginmedia then they just tell me ‘wait till tomorrow and it will work’. And it never does, cancellation never sounded so appealing

• 
  Kevin Child (@KevDocChild) reported 1 minute ago from Swansea, Wales

  @virginmedia you really are impossible!20+ years as a customer, you invite me to get in touch to discuss my end of contract choices, then provide the lamest excuses when I try but fail! Mmm #timeforachangeofprovider

• 
  Lucy Cohen (@LucyMazuma) reported 18 minutes ago from Swansea, Wales

  @virginmedia Yes so far. But apparently it's a temporary fix and they'll have to return again.

• 
  Chris Richards (@cymruchrisrich) reported 20 minutes ago from Gorseinon, Wales

  @virginmedia down again . No wifi or tv 😡

• 
  Véronica (@Veronica_Cino) reported 23 minutes ago from Swansea, Wales

  @virginmedia how i understand whats going on with my broadband? I dont have the contract with me (the Landlord got it), my internet is down and i need to work from home. Can you guys help me?

• 
  Sara-Jane (@identiti32) reported 24 minutes ago from Price Town, Wales

  @virginmedia Sort IT OUT IF I DONT ANSWER I CANNOT BECAUSE NO INTERNET BECAUSE @Plusnet suck AT HOUSEMOVES AND I HAVE NO SIGNAL

• 
  𝗗𝗲𝘅 𝗙𝗶𝘁𝘇𝗴𝗲𝗿𝗮𝗹𝗱 (@Dex_Fitz) reported 24 minutes ago from Skewen, Wales

  @virginmedia I’ve detailed that I have been lied to and expressed strong dissatisfaction with your customer service and your reply is to check if there are any issues in my area? Like I said, I’ll await a manager to call (if that actually happens) and add this to the complaint. Really poor.

• 
  Beccy Blackmore (@belock14) reported 27 minutes ago from Aberavon, Wales

  @virginmedia I’m having problems getting through to your customer services, I’ve been trying since yesterday morning. This is unacceptable. Please can you send me a link for a web chat.

• 
  Véronica (@Veronica_Cino) reported 34 minutes ago from Swansea, Wales

  @virginmedia ive been on hold for age (56 minutes now?!) no reply on social media or from the websitei am an essential worker and I need internet to work. Your customer service is the worst

• 
  Véronica (@Veronica_Cino) reported 35 minutes ago from Swansea, Wales

  @virginmedia You guys are the worst literally, your replies are so slow!

• 
  S (@SimonLew87) reported 37 minutes ago from Swansea, Wales

  @virginmedia TBH I’ve restarted the WiFi as per your tips online but the performance is really poor.

• 
  Nett 🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@NettThom) reported 38 minutes ago from Neath, Wales

  Customer service is an alien concept to @virginmedia

• 
  Benjamin Woodcock (@TheBenWoodcock) reported 49 minutes ago from Swansea, Wales

  @virginmedia im getting really annoyed with your mobile service as I cannot receive any automated text messages (which makes 2FA for some stuff impossible). This is an ongoing issue. Also unable to get through to 150

• 
  Alice Spils (@spilzzz) reported 56 minutes ago from Swansea, Wales

  @virginmedia why does my WiFi only work in the room my broadband box is in when I live in a tiny 2 bed terrace house :( sooooo annoying. Pls help.

• 
  Ben Lewis-Bloor (@BenSwansea) reported 56 minutes ago from Swansea, Wales

  @virginmedia my internet just suddenly went down 10mins ago. I was using it. Your test says it cant see the equipment SA1 2PQ

• 
  jamesleonard (@jamesleonard40) reported 57 minutes ago from Swansea, Wales

  @virginmedia ffs sake why has our bill gone up too £76 a month just because football back on not happy #lookingtoochange Anyone recommend another service cheaper @SkySports @TalkTalk my dad only wants football nothing else #football #sports

• 
  Chris Llewellyn (@CLlewellyn19) reported 59 minutes ago from Swansea, Wales

  @virginmedia Is there anyone working tonight? My box is not working and is stuck on the starting up page. Been like it for about 3 hours. Waited on the phone for an hour then got cut off, been waiting for another 2 hours 😡

• 
  Sophie 🇬🇧🏴󠁧󠁢󠁥󠁮󠁧󠁿🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@Leelamou) reported 59 minutes ago from Swansea, Wales

  @virginmedia It was definitely intentional! Anyway... an hour later I finally managed to cancel. Won’t ever be using you again. See ya 👋🏼

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Graeson Laitt (@Laitty) reported 24 seconds ago

  @virginmedia @virginmedia Can you please confirm whether the Sky Sports+ TV fault I reported on 15th August has now been fully resolved? I want to watch @ColU_Official tonight on Sky Sports+ through my Virgin TV service, so I need to know that the previous problem has been fixed.

• 
  Lee Harris (@LeeHarris) reported 27 seconds ago

  Hey @virginmedia, my internet has been down since 6pm yesterday and you still haven't managed to fix it. FFS! SORT IT OUT!

• 
  ☣ ѕєℓιиα куℓє ☣ (@J3_D1) reported 2 minutes ago

  Would you rather eat a bag of broken glass or deal with @virginmedia I can’t decide…

• 
  Virgin Media News (@VirginMediaNews) reported 3 minutes ago

  A man in his 40s has died after being struck by his van near Luke’s Bridge in Gortnaleck, Grange, Co Sligo. The collision happened at around 3.55pm yesterday (Saturday). Gardaí said the incident involved “a van and a pedestrian, the owner of the vehicle”. The man was pronounced dead at the scene and Gardai are appealing for witnesses.  More on Virgin Media PLAY.

• 
  Paul Green (@pgreen83) reported 3 minutes ago

  @virginmedia I have sent another private message. 3 weeks non stop of having issues with virgin. When is everything going to work? I pay £120 a month for something that I cannot use.

• 
  UK veteran (@irishguard1998) reported 6 minutes ago

  @Magnoli23215778 @virginmedia They are terrible I left them years ago

• 
  karl heaney (@karlheaney1978) reported 6 minutes ago

  Internet down and no information!!! North Ayrshire @virginmedia

• 
  Matty 🇬🇧🇪🇺♿ (@Wizardman37) reported 7 minutes ago

  @LPXIOP Virgin media customer here, had the same, got a letter they disconnecting the telephone line their end and told us to connect the landline phone to the internet modem with different cable. It worked first time. Copper lines being phased out in favour of VoIP.

• 
  Helen Bedford (@helenxbedford) reported 9 minutes ago

  @virginmedia Hello! I have an engineer visit booked but it’s not on the app. I’ve raised a complaint about that but my complaint isn’t on the app. I started a live chat and was asked to move it to WhatsApp’s, but didn’t receive any comms. How can I get any response from Virgin?

• 
  Kat Nycoll (@KatNyc1) reported 12 minutes ago

  @virginmedia I would like to make a complaint on behalf of my housebound disabled aunt who has been without any service since Friday- can’t get food, drs , or contact anybody This is a disgrace Your staff won’t connect me to complaints team