Virgin Media

Virgin Media Outage Report in Neath, Wales

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The latest reports from users having issues in Neath come from postal codes SA10.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Neath, Wales

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Neath and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Neath, Wales 03/01/2026 02:00

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (56%)

    Internet (56%)

  2. Wi-fi (21%)

    Wi-fi (21%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (3%)

    E-mail (3%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Neath, Wales

The most recent Virgin Media outage reports came from the following cities: Neath, Port Talbot and Swansea.

Loading map, please wait...
City Problem Type Report Time
United KingdomNeath Internet
United KingdomNeath Wi-fi
United KingdomPort Talbot Wi-fi
United KingdomPort Talbot Phone
United KingdomSwansea TV
United KingdomSwansea Internet

Community Discussion

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Virgin Media Issues Reports Near Neath, Wales

Latest outage, problems and issue reports in Neath and nearby locations:

  • KevDocChild Kevin Child (@KevDocChild) reported from Swansea, Wales

    @virginmedia you really are impossible!20+ years as a customer, you invite me to get in touch to discuss my end of contract choices, then provide the lamest excuses when I try but fail! Mmm #timeforachangeofprovider

  • enfysjack Paul Johnson (@enfysjack) reported from Swansea, Wales

    He @virginmedia Can you explain to me why a new customer can have the same package as me for £33 ? Whilst I am currently paying £85

  • cymruchrisrich Chris Richards (@cymruchrisrich) reported from Gorseinon, Wales

    @virginmedia It seems it’s down until 10.15 tomorrow morning. Ridiculous

  • The_Dave_89 The_Viking (@The_Dave_89) reported from Swansea, Wales

    @GalePrime @AshBoio @LoREclipse It's still **** as it's virgin media

  • phillip_richard Phil (@phillip_richard) reported from Swansea, Wales

    @virginmedia #internet is down in #morfaroad #swansea same as yesterday morning ???? Done the reboots and need to know how long of possible

  • adewagstaff Ade Wagstaff Physio MACP 🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@adewagstaff) reported from Swansea, Wales

    @virginmedia @vmbusinesshelp I have. They were not great. I did explain that the voice options stated there was an issue. However, your email said it would have been sorted last week. You breached the 6 hour window and the 5 people I spoke to in Timbuktu didn't understand me all that well 🤦#poorservice

  • adewagstaff Ade Wagstaff Physio MACP 🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@adewagstaff) reported from Swansea, Wales

    @virginmedia business- 30 mins outage on Friday and its still off. Take it you are giving me a free couple of months for the poor service? Thanks, very kind.

  • grumpyoldprof Duncan Lewis (@grumpyoldprof) reported from Skewen, Wales

    Hello @virginmedia. I cannot sign in to my ntlworld email - it says my password is not recognised. Is the server down please as my password has not changed. This has happened at least 6 times in the last 12 months.

  • Ericsonnycon Neil Parry (@Ericsonnycon) reported from Swansea, Wales

    @virginmedia Hi, this week after speaking to one of your advisors, i agreed to subscribe to the 'premium'tv package, but after today i realised sky sports is virtually unwatchable, as subsrcrbing to a 'premium' tv package i would expext a premium viewing platform, please help.

  • Davetails David (@Davetails) reported from Aberavon, Wales

    @virginmedia You could have offered an existing customer a fair price 4 months ago, @youfibre are in my area now so you are done.

  • enfysjack Paul Johnson (@enfysjack) reported from Swansea, Wales

    @virginmedia £50 more for the same package seems unfair to your loyal existing customer's

  • fabblisa lisa fabb #StandWithUkraine🇺🇦 (@fabblisa) reported from City and County of Swansea, Wales

    @virginmedia Still no resolution

  • michalincs 🧑‍💻 Michał in CS (@michalincs) reported from Swansea, Wales

    I cancelled @virginmedia broadband as the price kept increasing, the service wasn't. They offered 75% more speed for 40% less as I was such a "loyal customers for years". Effectively, they admitted they were overcharging me for years hoping that will make me stay! No thank you.

  • MikeARose98 Michael (@MikeARose98) reported from Cwmafan, Wales

    @virginmedia why are your customer advisors refusing to let people leave? I keep getting hung up on within a few minutes after they've transferred me between each other a few times. This service is shockingly bad 😡

  • Gezz99 Geraint Reynolds (@Gezz99) reported from Aberavon, Wales

    @virginmedia please update your Virgin Mobile automated message which says lines are open until 22:00. I called at 21:05 and connected to a lost & stolen line who couldn't help and also said they couldn't feed back to anyone that the automated message is wrong 🤦

  • chrissyg666 chris grindle (@chrissyg666) reported from Dunvant, Wales

    @virginmedia it's happening again...the #redbutton is not working #efl

  • Ericsonnycon Neil Parry (@Ericsonnycon) reported from Swansea, Wales

    @virginmedia Its seems ss premier league is unwatchable (grainy & lagging) but ss main event isnt too bad,not perfect but better, bt sports are all great.

  • philcowley2 Phil Cowley #YJB4LIFE (@philcowley2) reported from Swansea, Wales

    @virginmedia PS I know the link is at the bottom when you scroll down, it's just it would be easier if it was at the top

  • cymruchrisrich Chris Richards (@cymruchrisrich) reported from Gorseinon, Wales

    @virginmedia down again . No wifi or tv 😡

  • DarrenH99174695 Darren Hughes (@DarrenH99174695) reported from Swansea, Wales

    @virginmedia Wife had spent over four hours on the phone to various operatives over two days, no help whatsoever.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • SumitaS6 SomethingtoSay (@SumitaS6) reported

    @virginmedia the customer service assistant I'm speaking with can't tell me the next step will be for a complaint I have raised after I have been overcharged.

  • Paulhodkin7 Paul Hodkin (@Paulhodkin7) reported

    @virginmedia I understand that but you have cancelled the contract as you can’t provide me the service I didn’t want to cancel the contract I was happy to stay in it so your cancelling the contract yet I have to pay for it?

  • MezKateWalker Mary Walker💙💚 (@MezKateWalker) reported

    @virginmedia we had to terminate our contract with you when we moved to an area you don’t serve. We’ve spent hours on the phone to you, trying to arrange the return of router and boxes, been promised four times that you would send the necessary packaging. Still nothing.

  • Andy_B_86 AndyB 1690 RFC (@Andy_B_86) reported

    @SkyHelpTeam Might join use @virginmedia customer service is terrible

  • LPlateGamer L-PlateGamer (@LPlateGamer) reported

    @virginmedia called for tech support. After being fobbed off by a machine and having to call back, I get told I have to wait 3 to 4 hours for a specialist to phone me back. I have no services that I pay for. None. Get an engineer out NOW!!!

  • pompeyhedge ed francis (@pompeyhedge) reported

    Even @virginmedia is better than @TalkTalk and that speaks volumes. Never had such an awful service in my life.

  • Paulhodkin7 Paul Hodkin (@Paulhodkin7) reported

    @virginmedia @richardbranson @skytv can someone at virgin please contact me as the service I am receiving is awful and I can’t believe what I am being told by one of your managers #virginmedia

  • kennethwoods Kenneth Woods (@kennethwoods) reported

    @virginmedia Internet down. Terrible attitude from your customer service team. Lost productivity with a side portion of snark. Shabby work.

  • TwistedColossus Coaster Caroline (@TwistedColossus) reported

    @virginmedia It is currently saying on the website the service is running fine again.

  • Haybop_FCD Hayley Stewart (@Haybop_FCD) reported

    Trying to watch the rugby but, as per every weekend for the last year, my @virginmedia router keeps dropping signal and I call up and get the same old over used excuses. So cos 10+ years no longer matters to companies... give me recs ona DECENT provider I should look at?