Virgin Media

Virgin Media Outage Report in Neath, Wales

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The latest reports from users having issues in Neath come from postal codes SA10.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Neath, Wales

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Neath and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Neath, Wales 12/06/2025 05:25

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (60%)

    Internet (60%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (12%)

    Total Blackout (12%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Neath, Wales

The most recent Virgin Media outage reports came from the following cities: Neath, Swansea, Gorseinon, Port Talbot and Bridgend.

Loading map, please wait...
City Problem Type Report Time
United KingdomNeath Phone
United KingdomSwansea TV
United KingdomSwansea TV
United KingdomGorseinon Internet
United KingdomPort Talbot Wi-fi
United KingdomPort Talbot Internet

Community Discussion

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Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Neath, Wales

Latest outage, problems and issue reports in Neath and nearby locations:

  • belock14 Beccy Blackmore (@belock14) reported from Aberavon, Wales

    @virginmedia I’m having problems getting through to your customer services, I’ve been trying since yesterday morning. This is unacceptable. Please can you send me a link for a web chat.

  • Jackson_SCFC Jackson (@Jackson_SCFC) reported from Swansea, Wales

    @virginmedia No, I've gone down this route before, just look in to your routing servers and or the bandwidth limit. Any time I do anything remotely intensive all packets start getting dropped. I'm on my knees.

  • Jackson_SCFC Jackson (@Jackson_SCFC) reported from Swansea, Wales

    @virginmedia I just googled it and my issue is with my pc hooked to my router with an Ethernet cable, the WiFi is fine

  • chris061183 chris (@chris061183) reported from Skewen, Wales

    @mb1984 @virginmedia mine is exactly the same keeps going off . it's a load of crap sent me new box and no change. 🤬

  • _katyjames kat 🍊 (@_katyjames) reported from Swansea, Wales

    @virginmedia pls fix my wifi

  • identiti32 Sara-Jane (@identiti32) reported from Price Town, Wales

    @virginmedia Sort IT OUT IF I DONT ANSWER I CANNOT BECAUSE NO INTERNET BECAUSE @Plusnet suck AT HOUSEMOVES AND I HAVE NO SIGNAL

  • hedges1975 Richard Hedges (@hedges1975) reported from Gorseinon, Wales

    @virginmedia would it be too much trouble for someone to fix my landline issue, I can't receive incoming calls, yet your call centre agents tell me there going to ring me back on my home line and then cut me off!!! Can't ring me back if I can't receive incoming calls!!!!!

  • JonoTobin Jonathan Tobin (@JonoTobin) reported from Aberavon, Wales

    @virginmedia Could you tell me what department I need to speak to about set up issues after a house move, and what time they close please

  • BenSwansea Ben Lewis-Bloor (@BenSwansea) reported from Swansea, Wales

    @virginmedia my internet just suddenly went down 10mins ago. I was using it. Your test says it cant see the equipment SA1 2PQ

  • _katyjames kat 🍊 (@_katyjames) reported from Swansea, Wales

    @virginmedia We had a box fitted yesterday and the signal just isn’t working, it drops ever other minute or so and we can only get service in the room where the box is

  • JonJamesPhoto81 JonJamesPhotography (@JonJamesPhoto81) reported from Port Talbot, Wales

    @virginmedia @johnmclaren1972 All I’m seeing are apologies but still no resolution to fixing issues, providing a decent service or looking after existing customers. I’ll be changing to sky next month.

  • JonoTobin Jonathan Tobin (@JonoTobin) reported from Aberavon, Wales

    @virginmedia I was transferred numerous times. Then finally told that the person who set up the house transfer, has messed it up and somehow cancelled my access. With no solution on how to fix it

  • si_rees Simon Rees (@si_rees) reported from Margam, Wales

    @virginmedia hi my speed has died to a crawl this morning in the SA13 2 area of Port Talbot. Have reset the Super Hub etc. Help needed please.

  • si_rees Simon Rees (@si_rees) reported from Margam, Wales

    @virginmedia My wife rang (as account in her name) eventually got through, and an engineer is expected in next few hours as I connection at all now!!Poor/no mobile signal at home as booster box is connected to your router, so even more inconvenience right now.

  • Jackson_SCFC Jackson (@Jackson_SCFC) reported from Swansea, Wales

    @virginmedia I have had: -An upgrade -An engineer come and change the box outside my house -A brand new hub -New power line adapters -My connection tested on your end numerous times And yet the connection, 99 times out of 100, feels like total shit whenever I use anything intensive.

  • Jackson_SCFC Jackson (@Jackson_SCFC) reported from Swansea, Wales

    @virginmedia 200 down from what I can remember, I'm at work right now so I can't check but the speed isn't the issue. Also, I said "should" because based on his test, it's an above average connection, but in practice, it's wildly inconsistent in terms of ping, packet loss/timing.

  • JonoTobin Jonathan Tobin (@JonoTobin) reported from Port Talbot, Wales

    @virginmedia I was advised that I need to speak to a different department, by what feels like every department in Virgin Media! Whoever dealt with the house to house transfer has made an error.. and has somehow cancelled my service. But no department is taking responsibility to fix

  • JonoTobin Jonathan Tobin (@JonoTobin) reported from Aberavon, Wales

    Spend hours waiting for someone to answer @virginmedia then they just tell me ‘wait till tomorrow and it will work’. And it never does, cancellation never sounded so appealing

  • Jackson_SCFC Jackson (@Jackson_SCFC) reported from Swansea, Wales

    @virginmedia Again, I appreciate what you're saying, but similarly I've had an engineer to my house and he said that within the parameters of his test, that my connection should be better than average. This is an issue with how my connection is being routed.

  • chris061183 chris (@chris061183) reported from Skewen, Wales

    @mb1984 @virginmedia glad it's not only me with this issue mate 😂. very poor

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • missthompsonBon Bonnie Thompson (@missthompsonBon) reported

    @virginmedia @markjohnphoto Because I think it’s ridiculous that loyal customers get treated the way we do. I’m paying more than double new customers for the same service. And still paying way more after their initial deal has ran. Bit of a kick in the teeth for long-standing customers really

  • NeatsNeats Anita Rebaudo (@NeatsNeats) reported

    Called from @virginmedia to try and help... actually got to speak to someone! But then was transferred to an automated service and stuck in option hell!! Oh well I was hopeful for about 2 seconds!

  • angus_hugo Angus Hugo (@angus_hugo) reported

    @virginmedia Can someone please tell me how on earth I can cancel my virgin media broadband account? I’ve been trying for 2 days now following instructions from web site. Still no luck. Customer service is shocking and very time consuming!

  • _BrandonCOD Brandon (@_BrandonCOD) reported

    @virginmedia It’s more of a bandwith problem I believe. Are you able to send a technician out to come and have a look?

  • jayne_ward Natalie Jayne ward (@jayne_ward) reported

    @virginmedia How do I do that do you know, if I'm 02 customer I get 50% off the tickets as I'm only 02 customer as there not explanation on how to do it can you guide me when they go on sale

  • sharontynan Tomsha (@sharontynan) reported

    @virginmedia Why is your customer service so rubbish? I’ve been trying to speak to someone for 4 days 🤬

  • Zenastaxi Zena (@Zenastaxi) reported

    @spursupp @virginmedia Sky was no good at my address. Way too slow which is why I’ve had to change.

  • Skellyfree Sheila Freeman (@Skellyfree) reported

    @ElaineA40686451 @luissilva2611 @virginmedia Oh no. That is really not on. I am very sorry that I recontracted with them, and if I didn't have so many other things to fight, I really would challenge them to be let out of it. I wish you good luck - they need taking on. I know I shall never, ever recontract after my 18 mths.

  • TonyDrake4 Tony Drake (@TonyDrake4) reported

    @virginmedia I’m have trouble changing my password on my email account. I’ve have had a very worrying email sent to me showing my password from a person wanting me to pay in bitcoin. I’m hoping it’s just someone trying there luck but I need to change it asap please help.

  • Skellyfree Sheila Freeman (@Skellyfree) reported

    @virginmedia @markjohnphoto Thanks, but have spent nearly two hours on the phone, with advisors and now Marj, supervisor. No resolution, so I will be emailing @LutzSchueler, because Virgin need to stop being so poor and telling untruths to customers. Need to get on with my interrupted day.