Virgin Media outages and service status in Neath, Wales

Problems in the last 24 hours in Neath, Wales

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Neath, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Neath, Wales

The most recent Virgin Media outage reports came from the following cities: Swansea.

City	Problem Type	Report Time
Swansea	Internet	16 hours ago
Swansea	TV	11 days ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Neath, Wales

Latest outage, problems and issue reports in Neath and nearby locations:

• 
  S (@SimonLew87) reported 9 minutes ago from Swansea, Wales

  @virginmedia Absolutely awful considering the service provided by your company is terrible, I’m still waiting for a response to my complaint!

• 
  Chris Davies (@bigchristweets) reported 10 minutes ago from Gorseinon, Wales

  @virginmedia I'm aware of the line you're taking to defend the 11% increase but the point is that your service is rubbish as demonstrated by the third image. We have to chuck £200 to Google to get a hub that works. I presume you're not getting an 11% pay rise this year. I know I'm not.

• 
  Kristian Turner (@Kristian_Turner) reported 10 minutes ago from Swansea, Wales

  @virginmedia Landline, Tivo and Broadband all down. What can I do?

• 
  Daniel Williams (@BottleShopDan) reported 11 minutes ago from Maesteg, Wales

  @WonderSpotCafe @vmbusiness We had exactly the same... forced into an upgrade..across our sites.. because they were no longer maintaining a package they were still selling.. We will be gone as soon as we can Also **** Branson

• 
  NATALIE BALL 🛡️ (@Natalieball1984) reported 12 minutes ago from Skewen, Wales

  @virginmedia I received it back in May/June time, I already logged a complaint with the person who promised me they had sort it because of your absolutely abysmal customer service and still nearly another month later, moving into October I still have not received my refund! Coming into 6 mths

• 
  Lucy Cohen (@LucyMazuma) reported 15 minutes ago from Swansea, Wales

  @virginmedia Are there problems in the Swansea area? Internet has been dropping out periodically for the last 2 days.

• 
  Jonathan🏴󠁧󠁢󠁷󠁬󠁳󠁿🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@IROJDP) reported 19 minutes ago from Swansea, Wales

  @virginmedia been on hold for over an hour and twenty mins with my 90yo dad to try to solve a C130 connection problem. And still no answer. Absolute shambles customer service

• 
  𝗗𝗲𝘅 𝗙𝗶𝘁𝘇𝗴𝗲𝗿𝗮𝗹𝗱 (@Dex_Fitz) reported 22 minutes ago from Skewen, Wales

  @virginmedia You’ve sent me a link to explain how I can raise an official complaint. One option is to give you a call? Something I have now tried on 3 separate occasions. Did you not read the thread? #Virginmedia

• 
  Paul Johnson (@enfysjack) reported 25 minutes ago from Swansea, Wales

  @virginmedia £50 more for the same package seems unfair to your loyal existing customer's

• 
  🧑‍💻 Michał in CS (@michalincs) reported 27 minutes ago from Swansea, Wales

  I cancelled @virginmedia broadband as the price kept increasing, the service wasn't. They offered 75% more speed for 40% less as I was such a "loyal customers for years". Effectively, they admitted they were overcharging me for years hoping that will make me stay! No thank you.

• 
  Mark Davis (@MarkDav96152735) reported 27 minutes ago from Gorseinon, Wales

  When you work from home you rely on the internet coverage from your supplier. Mine has gone down this morning with expected fix at 3pm. No prior warning from @virginmedia SHITE!!!!!

• 
  jamesleonard (@jamesleonard40) reported 28 minutes ago from Swansea, Wales

  @virginmedia ffs sake why has our bill gone up too £76 a month just because football back on not happy #lookingtoochange Anyone recommend another service cheaper @SkySports @TalkTalk my dad only wants football nothing else #football #sports

• 
  Benjamin Woodcock (@TheBenWoodcock) reported 31 minutes ago from Swansea, Wales

  @virginmedia im getting really annoyed with your mobile service as I cannot receive any automated text messages (which makes 2FA for some stuff impossible). This is an ongoing issue. Also unable to get through to 150

• 
  Kristian Turner (@Kristian_Turner) reported 35 minutes ago from Swansea, Wales

  @virginmedia Yes and says that the estimated fix time is 22:00 for all three!

• 
  Duncan Lewis (@grumpyoldprof) reported 39 minutes ago from Skewen, Wales

  Hello @virginmedia. I cannot sign in to my ntlworld email - it says my password is not recognised. Is the server down please as my password has not changed. This has happened at least 6 times in the last 12 months.

• 
  Geraint Reynolds (@Gezz99) reported 47 minutes ago from Aberavon, Wales

  @virginmedia please update your Virgin Mobile automated message which says lines are open until 22:00. I called at 21:05 and connected to a lost & stolen line who couldn't help and also said they couldn't feed back to anyone that the automated message is wrong 🤦

• 
  S (@SimonLew87) reported 51 minutes ago from Swansea, Wales

  @virginmedia Yes I have and it’s says there are no issues. It’s frustrating as I’m working from home and continues to drop or go off.

• 
  Alice Spils (@spilzzz) reported 53 minutes ago from Swansea, Wales

  @virginmedia It’s a long standing issue which seems to be getting worse. The signal strength is just so so poor. I can’t use the WiFi upstairs most of the time 🙄

• 
   Val  (@Botleylady) reported 54 minutes ago from Swansea, Wales

  Still holding on the phone to @virginmedia after 1hr. 31mins 43secs. Absolutely disgusting service.

• 
  Rachel George (@George2Rachel) reported 54 minutes ago from Neath, Wales

  @virginmedia thank you for keeping me on hold for the last 35 minutes then disconnecting me. I really didn’t have anything better to do on a Friday evening. Useless customer service continues

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Simon Dennis (@sjdhatters) reported 4 minutes ago from Aston Clinton, England

  @NUFCdesperado @vmbusiness Ha ha. Some stuff doesn't need writing down. Like the ******* phone number they rang me on!

• 
  Kathryn Bridgford (@MrsBridgford) reported 6 minutes ago

  @virginmedia what's your average call answering time? Two separate days, had to hang up after an hour. Please help!

• 
  Stuart Layton (@shooter1981) reported 10 minutes ago

  @virginmedia how do I get in contact with you??? Awful experience so far. Over 2 hours on hold so far, online chat kicks me out. Not even been able to activate my account or install equipment and now unable to cancel. Glad I won’t be proceeding with you !!

• 
  George Gros (@GeorgeGros) reported 12 minutes ago

  Embarrassing customer service with @virginmedia. 9 calls to upgrade my service AND sign up my mother, but reps are hugely untrained, unhelpful and the amount of times I was cut off and put on hold is endless. 2.5hrs down and i am no further sorted, despite speaking to a manager!

• 
  John Kingscott (@JohnKingscott) reported 18 minutes ago

  @virginmedia is your broadband status checker not working? Doesn't seem to be here...

• 
  EarthLuma! (@earth_luma) reported 18 minutes ago

  @PaulaCoyscot I wouldn’t say I’m against it or anything, but like the sad wee sod I am, I wonder how our broadcasting system would be affected by it, considering how Ireland has a completely distinct system from the UK (with RTÉ, the Virgin Media network (which was TV3 until 2018), TG4, etc.)

• 
  Sam (@KingT_94) reported 21 minutes ago

  @virginmedia I’ve been having issues with my internet for the last week. Streaming is a nightmare and trying to use the internet in general has been ridiculous. I’m meant to be getting 250 mb download speed and I’m not getting anywhere near that 🤔 can you advise please?

• 
  GarethYOURCXC (@GarethYOURCXC) reported 24 minutes ago

  @OCP_84 @virginmedia @tntsports That is just bonkers! Clearly "valuable" is being used in the wrong context. Their 'new' acquisition numbers are more important that long term customer loyalty/value.

• 
  Alex Bellew (@Donaldman34) reported 26 minutes ago

  @virginmedia I am trying to cancel my contract, and every time your chatbot says it is going to connect me to an actual human, the chat disconnects and starts again. This is moderately infuriating to say the least. Can you fix this

• 
  Shan📺🎭🎬 (@shanssoaps) reported 27 minutes ago

  Anyone else’s #virginmedia internet down?