Virgin Media Outage Report in Neath, Wales
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Neath come from postal codes SA10.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Neath, Wales
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Neath and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 22: Problems at Virgin Media
Virgin Media is having issues since 05:20 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (22%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Neath, Wales
The most recent Virgin Media outage reports came from the following cities: Neath, Swansea and Port Talbot.
| City | Problem Type | Report Time |
|---|---|---|
 Neath |
Internet | |
| Swansea |
Total Blackout | |
| Neath |
Internet | |
| Swansea |
Internet | |
| Neath |
Internet | |
| Neath |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Neath, Wales
Latest outage, problems and issue reports in Neath and nearby locations:
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Chris Llewellyn
(@CLlewellyn19) reported
from
Swansea, Wales
@virginmedia Is there anyone working tonight? My box is not working and is stuck on the starting up page. Been like it for about 3 hours. Waited on the phone for an hour then got cut off, been waiting for another 2 hours 😡
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Kamil Yılmaz
(@YilmazKml) reported
from
Swansea, Wales
@virginmedia what is difficult about transferring my Internet to my new address? I have spoken to your agents umpteenth times, received confirmation that my request has been received, but still no internet service after nearly two weeks...this is really annoying.
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Michael owen Ⓜ
(@mikeyowen2) reported
from
Cwmafan, Wales
@virginmedia network is the worst WiFi I have ever witnessed in my life.
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Jonathan🏴🏴
(@IROJDP) reported
from
Swansea, Wales
@virginmedia been on hold for over an hour and twenty mins with my 90yo dad to try to solve a C130 connection problem. And still no answer. Absolute shambles customer service
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Mark Davis
(@MarkDav96152735) reported
from
Gorseinon, Wales
When you work from home you rely on the internet coverage from your supplier. Mine has gone down this morning with expected fix at 3pm. No prior warning from @virginmedia SHITE!!!!!
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Benjamin Woodcock
(@TheBenWoodcock) reported
from
Swansea, Wales
@virginmedia a lot of good your mobile service is when I cant call 111 from my phone
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Abbie Thompson
(@abbiet126) reported
from
Swansea, Wales
@virginmedia why is WiFi down for the fourth time this week whilst the app says service is fine? I know it’s not just my box.
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Véronica
(@Veronica_Cino) reported
from
Swansea, Wales
@virginmedia You guys are the worst literally, your replies are so slow!
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Lucy Cohen
(@LucyMazuma) reported
from
Swansea, Wales
@virginmedia Are there problems in the Swansea area? Internet has been dropping out periodically for the last 2 days.
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Véronica
(@Veronica_Cino) reported
from
Swansea, Wales
@virginmedia how i understand whats going on with my broadband? I dont have the contract with me (the Landlord got it), my internet is down and i need to work from home. Can you guys help me?
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G
(@therealGDJ) reported
from
Pontarddulais, Wales
@virginmedia do you actually offer any kind of service??
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Val
(@Botleylady) reported
from
Swansea, Wales
Still holding on the phone to @virginmedia after 1hr. 31mins 43secs. Absolutely disgusting service.
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S
(@SimonLew87) reported
from
Swansea, Wales
@virginmedia why am I buying for you when your broadband service continues to disconnect?! #complaint 😡
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S
(@SimonLew87) reported
from
Swansea, Wales
@virginmedia TBH I’ve restarted the WiFi as per your tips online but the performance is really poor.
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G
(@therealGDJ) reported
from
Pontarddulais, Wales
@philhovestadt @virginmedia That is only half of the issue...
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S
(@SimonLew87) reported
from
Swansea, Wales
@virginmedia Yes I have and it’s says there are no issues. It’s frustrating as I’m working from home and continues to drop or go off.
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Rachel George
(@George2Rachel) reported
from
Neath, Wales
@virginmedia After being on hold for over 50 minutes I had to end the call. I’m literally back to square one. That’s the problem.
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Chris Llewellyn
(@CLlewellyn19) reported
from
Swansea, Wales
@virginmedia Got through to someone this morning. A new box is needed and a technician booked for Tuesday. Any chance you can contact my mate @wrighty1313 he’s been having issues too 👍
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G
(@therealGDJ) reported
from
Pontarddulais, Wales
@virginmedia abysmal service. I’ve spent almost 2 weeks trying to get through to speak to someone about the price increase you’re looking to force on me, despite that I’m meant to benefit from #MatesRates for life. Please pick up the phone!!!
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Véronica
(@Veronica_Cino) reported
from
Swansea, Wales
@virginmedia ive been on hold for age (56 minutes now?!) no reply on social media or from the websitei am an essential worker and I need internet to work. Your customer service is the worst
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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borondeadri
(@borondeadri) reported
@virginmedia I spent 58 minutes on the phone this week, only to have a colleague of yours mansplain that I shouldn’t worry, this is not my problem anymore, he can’t help, etc. I asked him to put this in an email for me so I have some sort of proof about this and he said he couldn’t do that
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Rob Hutchings
(@RobHutchings8) reported
@virginmedia ordered your service a week ago and so far had no reply to texts about the service install and the MyVirgin account was setup twice and still says it’s doesn’t exist... sign of things to come?
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House of Charles
(@Houseof_Charles) reported
@virginmedia My landlines. Just got my 2nd bill yesterday. 2nd bill I've got for a service Ithats not workings its my landline and broadband. The broadband. I had problems with also fir tge last 3 year's and have also complained countess times. I have been a loyal customer for 30 years.
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Alan
(@zesty_al) reported
@virginmedia internet down again overnight and once again this morning! Can you confirm you’re doing something about this??
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Janet Barker-Willis
(@JanetBarkerWil1) reported
@Virgin @virginhotels #VirginMedia will never be on the good list, not even fit “ trying” to be good. 😡
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Ollie Jeffery
(@JefferyOllie) reported
@virginmedia No. Nothing listed. Your not providing me a service that you expect me to pay for. I can't get hold of a human to talk it all through. I have spent hours waiting. Its shocking.
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Andy Vines #BLM #NTAT #GTTO
(@aerospacemango) reported
@virginmedia No. I cancelled my service on 27 June for disconnect on 27 July. This was all agreed online. Why am I still getting bills when I paid up to and including that date? I am not spending huge amounts of money waiting on a phone line whilst you pay 'Greensleeves'at me!
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Gavin Davis
(@gaaavindaaavis) reported
No I’m out of contract I was told that I couldn’t organise a disconnection more than a few weeks in advance. It’s almost like @virginmedia is doing everything in its power to make it very difficult to cancel. No way of doing this or finding out online, no call back service either
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Kerim Itani
(@LillypadPlumber) reported
@virginmedia why have we got Virgin sub contractors working making good our rods on a Sunday at this time of the morning? Bad enough yesterday turning up to dig a trench without warning?
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JB 5
(@tykeabroad5) reported
@virginmedia Hi! Thanks for getting back to me. No, not managed to get through yet - 8 hours on Friday waiting for messaging service and 2 more hours on the phone. Wifi still less than 50% what I pay for. What’s VM’s compensation policy? Cheers