Virgin Media Outage Report in Neath, Wales
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The latest reports from users having issues in Neath come from postal codes SA10.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Neath, Wales
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Neath and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Neath, Wales
The most recent Virgin Media outage reports came from the following cities: Neath, Swansea, Gorseinon, Port Talbot and Bridgend.
| City | Problem Type | Report Time |
|---|---|---|
 Neath |
Phone | |
| Swansea |
TV | |
| Swansea |
TV | |
| Gorseinon |
Internet | |
| Port Talbot |
Wi-fi | |
| Port Talbot |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Neath, Wales
Latest outage, problems and issue reports in Neath and nearby locations:
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𝗗𝗲𝘅 𝗙𝗶𝘁𝘇𝗴𝗲𝗿𝗮𝗹𝗱
(@Dex_Fitz) reported
from
Skewen, Wales
@virginmedia No they have not. If they had done what they’ve advised they’d done, the complaint should be linked to my account? Surely?
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Elliot Griffiths
(@ELGriff28) reported
from
Swansea, Wales
@virginmedia Yes, there is. I have outages every week and im trying to work from home. Everytime i call i get the same answer (theres nothing we can do) I asked to raise a complaint and i was told that agents arent allowed? Appalling service!!!!😡
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Michael owen Ⓜ
(@mikeyowen2) reported
from
Cwmafan, Wales
@virginmedia next time my internet goes off when I'm 5 kills on warzone il be bringing verdansk to your ******* office. #**** #gulag #warzone
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Kristian Turner
(@Kristian_Turner) reported
from
Swansea, Wales
@virginmedia Yes and says that the estimated fix time is 22:00 for all three!
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Nett 🏴
(@NettThom) reported
from
Neath, Wales
Customer service is an alien concept to @virginmedia
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NATALIE BALL 🛡️
(@Natalieball1984) reported
from
Skewen, Wales
@virginmedia I received it back in May/June time, I already logged a complaint with the person who promised me they had sort it because of your absolutely abysmal customer service and still nearly another month later, moving into October I still have not received my refund! Coming into 6 mths
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Rachel George
(@George2Rachel) reported
from
Neath, Wales
@virginmedia thank you for keeping me on hold for the last 35 minutes then disconnecting me. I really didn’t have anything better to do on a Friday evening. Useless customer service continues
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Rachel George
(@George2Rachel) reported
from
Neath, Wales
@virginmedia Problems are still@ongoing. Still unable to contact via phone to order a new router.
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NATALIE BALL 🛡️
(@Natalieball1984) reported
from
Skewen, Wales
@virginmedia I never received a final bill on paper, only paperless but because it's been so long now, none of that information is on my account anymore when I log in! I've looked now & it's giving me no info. Can u please DM me so I can send my customer number & u can looking into this plz!
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Robbie Phillips
(@RobbieP99625428) reported
from
Aberavon, Wales
Virgin Media nightmare to get advice and problems sorted
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Rachel George
(@George2Rachel) reported
from
Neath, Wales
@virginmedia still trying to sort broadband.Was promised a booster, no show.Calling to report a fault.Disconnected calls Again. Taking up hours of my time. customer service appalling. raising own complaint with offcom as you couldn’t be bothered to give me results of last one
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Elliot Griffiths
(@ELGriff28) reported
from
Swansea, Wales
@virginmedia by far the most awful company there is for customer service and Broadband!! Would not recommend anyone to join this company they dont want to help atall 😡
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Elliot Griffiths
(@ELGriff28) reported
from
Swansea, Wales
@virginmedia No explanation was given as i mentioned. My problem still isnt solved and im sick and tired of dealing with incompetent agents. Dont worry about the complaint ill raise my concerns with @Ofcom
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Duncan Lewis
(@grumpyoldprof) reported
from
Skewen, Wales
Could someone @virginmedia please help. I cannot access my ntlworld emails. This happened a few weeks ago when I was shut out of my account at your end.
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Stephen Squires
(@Welsh19) reported
from
Pontardawe, Wales
@SkyHelpTeam sort it out… it’s imperative now more than ever when we are working from home to have reliable internet!! There random outages are happening far too often and causing issue for my work and customers!! It’s just a shame I can’t get @virginmedia internet…
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𝗗𝗲𝘅 𝗙𝗶𝘁𝘇𝗴𝗲𝗿𝗮𝗹𝗱
(@Dex_Fitz) reported
from
Skewen, Wales
@virginmedia You’ve sent me a link to explain how I can raise an official complaint. One option is to give you a call? Something I have now tried on 3 separate occasions. Did you not read the thread? #Virginmedia
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Andy Williams
(@scooterman79_1) reported
from
Swansea, Wales
@virginmedia Internet playing up yet again, absolutely shocking service..
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Kristian Turner
(@Kristian_Turner) reported
from
Swansea, Wales
@virginmedia Landline, Tivo and Broadband all down. What can I do?
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𝗗𝗲𝘅 𝗙𝗶𝘁𝘇𝗴𝗲𝗿𝗮𝗹𝗱
(@Dex_Fitz) reported
from
Skewen, Wales
@virginmedia So you’re telling me that because 3 separate members of your staff have lied and not raised a complaint when I’ve asked, I now need to send you a letter? Are you joking? #VirginMedia
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Carl Billingsley
(@carlbillings61) reported
from
City and County of Swansea, Wales
@virginmedia - another frustrating phone call to you where previously upheld complaint still not initiated 😡. Can someone contact me please ?
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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LN Complains
(@lns2022uk) reported
@virginmedia You can give all the advice you want on here to defend the company but it doesn’t change what happened, neither does it change all of the other issues and lies I’ve had that never materialised like “yes I’ll put that complaint in for you, someone will call you back.”
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PuReGoN
(@xxPuReGoNxx) reported
@jeffharris_665 @IsThatPL @virginmedia Your Hub is ******. Nothing to do with the virgin broadband. Ask for a Hub 5. With WIFi 6, it is literally zero issues. I work at home all week, so I constantly use it with now issues.
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ღ
(@zaizxn) reported
Virgin media needs shutting down
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ray
(@javacw) reported
@virginmedia 2 days and the problem still goes on, rang your customer service and was told it's going to get fixed by 13:30 today. However that's what your site says before it went down 404. Originally it says est. Fixed on 6th 12:00.
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Corey
(@CoreyRead9) reported
@virginmedia Please help. My virgin hub 5 download is so bad I’m getting 8Mbps when I’m meant to be getting a minimum of 181Mbps download what can I do?
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Amy Heppingstall
(@AmyHeppi) reported
@virginmedia Yes I’ve called that number multiple times and still you don’t do anything to help for 3 weeks now!!!! Why don’t you provide a service to your customers ? I’ve made 2 official complaints nothing has happened
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Matthew Brault
(@MattyBrault) reported
@virginmedia We've been without Internet for 2 days now & there doesn't seem to be anything online to indicate when it will be back up. We pay for 1gb & currently having to hotspot our phones just to have some entertainment on an evening. Any chance you can help me out?
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Sarah
(@SarahMcMast3r) reported
@virginmedia is someone able to help me, I was told a payment would be taken on time & it wasn’t, it’s now showing up as a missed payment on my credit file & I want it fixed
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Sarah 🚩💚🤍❤️ #WearAMaskYouStupidBastards
(@sazmeister88) reported
@mk_citizen i've been wrangling with @virginmedia for months over this, they say there's no known issues in the area but central milton keynes is the only spot in Europe i've had any issues with my mobile signal, it's maddening
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stucarbutt@hotmail.co.uk
(@stucarbuttLUFC) reported
@virginmedia Wired - the problems not with buffering - the problems the extortionate prices and not even getting the minimum expected and told , even when you apparently boost it up for free - I’ve never been unhappy with Virgin tinternet ironically your better than a hell of a lot more