Virgin Media

Virgin Media Outage Report in Neath, Wales

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The latest reports from users having issues in Neath come from postal codes SA10.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Neath, Wales

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Neath and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Neath, Wales 12/09/2025 23:00

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (60%)

    Internet (60%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (12%)

    Total Blackout (12%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Neath, Wales

The most recent Virgin Media outage reports came from the following cities: Swansea, Neath, Gorseinon, Port Talbot and Bridgend.

Loading map, please wait...
City Problem Type Report Time
United KingdomSwansea Internet
United KingdomNeath Phone
United KingdomSwansea TV
United KingdomSwansea TV
United KingdomGorseinon Internet
United KingdomPort Talbot Wi-fi

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Neath, Wales

Latest outage, problems and issue reports in Neath and nearby locations:

  • SimonLew87 S (@SimonLew87) reported from Swansea, Wales

    @virginmedia Yes I have and it’s says there are no issues. It’s frustrating as I’m working from home and continues to drop or go off.

  • SimonLew87 S (@SimonLew87) reported from Swansea, Wales

    @virginmedia why am I buying for you when your broadband service continues to disconnect?! #complaint 😡

  • Veronica_Cino Véronica (@Veronica_Cino) reported from Swansea, Wales

    @virginmedia how i understand whats going on with my broadband? I dont have the contract with me (the Landlord got it), my internet is down and i need to work from home. Can you guys help me?

  • TheBenWoodcock Benjamin Woodcock (@TheBenWoodcock) reported from Swansea, Wales

    @virginmedia a lot of good your mobile service is when I cant call 111 from my phone

  • George2Rachel Rachel George (@George2Rachel) reported from Neath, Wales

    @virginmedia After being on hold for over 50 minutes I had to end the call. I’m literally back to square one. That’s the problem.

  • SimonLew87 S (@SimonLew87) reported from Swansea, Wales

    @virginmedia Hey I’ve done everything on your website and still the same issues.

  • CLlewellyn19 Chris Llewellyn (@CLlewellyn19) reported from Swansea, Wales

    @virginmedia Is there anyone working tonight? My box is not working and is stuck on the starting up page. Been like it for about 3 hours. Waited on the phone for an hour then got cut off, been waiting for another 2 hours 😡

  • LucyMazuma Lucy Cohen (@LucyMazuma) reported from Swansea, Wales

    @virginmedia Are there problems in the Swansea area? Internet has been dropping out periodically for the last 2 days.

  • Veronica_Cino Véronica (@Veronica_Cino) reported from Swansea, Wales

    @virginmedia ive been on hold for age (56 minutes now?!) no reply on social media or from the websitei am an essential worker and I need internet to work. Your customer service is the worst

  • SimonLew87 S (@SimonLew87) reported from Swansea, Wales

    @virginmedia Yeah I’ve done that and same issues

  • Botleylady  Val  (@Botleylady) reported from Swansea, Wales

    Still holding on the phone to @virginmedia after 1hr. 31mins 43secs. Absolutely disgusting service.

  • mikeyowen2 Michael owen Ⓜ (@mikeyowen2) reported from Cwmafan, Wales

    @virginmedia network is the worst WiFi I have ever witnessed in my life.

  • Veronica_Cino Véronica (@Veronica_Cino) reported from Swansea, Wales

    @virginmedia You guys are the worst literally, your replies are so slow!

  • SimonLew87 S (@SimonLew87) reported from Swansea, Wales

    @virginmedia TBH I’ve restarted the WiFi as per your tips online but the performance is really poor.

  • CLlewellyn19 Chris Llewellyn (@CLlewellyn19) reported from Swansea, Wales

    @virginmedia Got through to someone this morning. A new box is needed and a technician booked for Tuesday. Any chance you can contact my mate @wrighty1313 he’s been having issues too 👍

  • SimonLew87 S (@SimonLew87) reported from Swansea, Wales

    @virginmedia Absolutely awful considering the service provided by your company is terrible, I’m still waiting for a response to my complaint!

  • MarkDav96152735 Mark Davis (@MarkDav96152735) reported from Gorseinon, Wales

    When you work from home you rely on the internet coverage from your supplier. Mine has gone down this morning with expected fix at 3pm. No prior warning from @virginmedia SHITE!!!!!

  • abbiet126 Abbie Thompson (@abbiet126) reported from Swansea, Wales

    @virginmedia why is WiFi down for the fourth time this week whilst the app says service is fine? I know it’s not just my box.

  • YilmazKml Kamil Yılmaz (@YilmazKml) reported from Swansea, Wales

    @virginmedia what is difficult about transferring my Internet to my new address? I have spoken to your agents umpteenth times, received confirmation that my request has been received, but still no internet service after nearly two weeks...this is really annoying.

  • IROJDP Jonathan🏴󠁧󠁢󠁷󠁬󠁳󠁿🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@IROJDP) reported from Swansea, Wales

    @virginmedia been on hold for over an hour and twenty mins with my 90yo dad to try to solve a C130 connection problem. And still no answer. Absolute shambles customer service

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • cladtrap cladtrap (@cladtrap) reported

    @virginmedia I understand there is a 30 day notice period, I want to inform you of that notice a few days early. I do not want to disconnect early. Are you genuinely saying that I can only cancel with no additional fees if I contact you on 1st Sept, and not on any other day??!

  • K90KTC KatieC (@K90KTC) reported

    @virginmedia A cancellation then reconnection. Ok I came back on an offer. To be billed 100+ then 71 per month. Been going on over a week. Finally an agent agreed this is wrong. Over to customer relations and the guy point blank refused to acknowledge anything is wrong. 4 times now.

  • Jemmy551 Jemmy55 🏴󠁧󠁢󠁥󠁮󠁧󠁿 🇮🇱🇬🇧 (@Jemmy551) reported

    @virginmedia WTF are you playing at? Last week you were supposed to carry out maintenance work but you obviously couldn’t be arsed because yet again, your broadband service has turned to ****.

  • AndrewNunn51 Andrew 🇬🇧£ (@AndrewNunn51) reported

    @virginmedia It’s asking me what package I want and my sign in details so not ideal

  • tigerlilystorm Jacqueline Thompson (@tigerlilystorm) reported

    @virginmedia Not good. I am a new customer and now want to leave as I’m not getting the internet service or customer service as promised. I want to leave Virgin broadband NOW

  • TGuvn0r1 Dan (Guv) (@TGuvn0r1) reported

    Sucks *** that sky Atlantic isn't available on virgin media!! I'll be damned if I'm paying another subscription fee just to watch house of dragon..

  • AntonBrooksAMB 🔰 Brooks 🔰 (@AntonBrooksAMB) reported from Merton, England

    @virginmedia Many complaints have been raised and we have tried to leave the contract due to the complete lack of anything beneficial to actually fix our broadband. Of course I’m not having a a go at you but your customer service team is very bad. They don’t care about actually helping 👍🏾

  • Kal_sid kaleem (@Kal_sid) reported

    @VirginMediaIE - Whats up with your customer service, been on phone for last 50 mins. Also unable to get access to My Virgin Media, strangely says doesn't recognize my account. Is there someone I can speak to have this resolved urgently.

  • AntonBrooksAMB 🔰 Brooks 🔰 (@AntonBrooksAMB) reported from Merton, England

    @virginmedia I work from home and have other work to do which all requires an internet connection. I really should not be having these problems for almost 3 months now. It is impacting my work a whole lot

  • malisaleem1989 Muhammad Ali Saleem (@malisaleem1989) reported

    @virginmedia It doesn’t matter anymore! I am canceling all the orders i have with you. Because of your “service” my work has been impacted. Thanks!