Virgin Media Outage Report in Neath, Wales
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The latest reports from users having issues in Neath come from postal codes SA10 .
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
Problems in the last 24 hours in Neath, Wales
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Neath, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
- Internet (56%)
- Wi-fi (21%)
- Total Blackout (10%)
- TV (8%)
- E-mail (4%)
- Phone (2%)
Live Outage Map Near Neath, Wales
The most recent Virgin Media outage reports came from the following cities: Swansea, Neath, and Port Talbot.
| City | Problem Type | Report Time |
|---|---|---|
 Swansea
|
Wi-fi | 5 days ago |
|
Neath
|
Internet | 27 days ago |
|
Swansea
|
Total Blackout | 29 days ago |
|
Neath
|
Internet | 1 month ago |
|
Swansea
|
Internet | 1 month ago |
|
Neath
|
Internet | 1 month ago |
Community Discussion
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Virgin Media Issues Reports Near Neath, Wales
Latest outage, problems and issue reports in Neath and nearby locations:
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Val (@Botleylady) reported from Swansea, Wales@virginmedia I’m totally disgusted with your call centre service I’ve just had a call from them & the person in question conveniently cut me off whilst in process of speaking to him. This has happened before & a complaint ignored. Value your customers you don’t know the meaning
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Val (@Botleylady) reported from Swansea, Wales@virginmedia Reading @StrictlyDavina comments regarding lack of customer service with @VirginMedia I wholeheartedly agree ; it leaves a lot to be desired . @virginmedia need to apply the service the customers are paying for instead of continually increasing their prices .
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Daniel Williams (@BottleShopDan) reported from Maesteg, Wales@vmbusiness It's been 11 days without service... and no call backs... I'd just really like to leave
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Katy Gibson (@KatyGibsonWales) reported from Maesteg, Wales@Virgin @virginmedia can you please sort the signal out very frustrating having no service all morning 😕
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*•💎..cнℓσε ηα∂ιηε ∂αℓℓιηg *🏳️🌈* (@Clo_Nadine) reported from Swansea, Wales@virginmedia Your stil not getting it lol I want my phone to work with out my WiFi as my one work don’t work I need my hour to contact people it’s all sudden not working I hardly ever use my WiFi anyways my phones Better but no working nothing ykvto my WiFi box
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Angharad Stenner (@SproutStenner) reported from Cefn Cribwr, Wales@SkyUK have to be the worst broadband provider in existence. Can not wait for @virginmedia to get up to the crib and have a decent broadband provider #skyout #virginin
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pola (@bitterpola) reported from Swansea, Wales@virginmedia It is sorted out now but you guys really have to sort out your login and register postal online, it has been down for months.
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Kevin Child (@KevDocChild) reported from Swansea, Wales@virginmedia There are plenty of issues in Swansea with your service it seems.
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carly marie lloyd (@missscarlymarie) reported from Neath, Wales6th phone call to @virginmedia absolutely useless getting things done! Being kept on the phone for up to 45mins for them to tell me everytime it's sorted! And never is! Be more than happy to disconnect after this 😠
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Brian Parsons (@parsons_brian) reported from Port Talbot, Wales@virginmedia Thanks for the reply, the room where my hub is has great WiFi, my study has my laptop and printer, however WiFi is poor. I’d like to put some kinda booster in there, I did a test and looked into ordering one from you but was dismayed to being told it will cost £3 per mth plus del
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Wayne Birch (@WayneBirch11) reported from Swansea, Wales@virginmedia just awful customer service just had a agent laugh at me down the phone it’s now 14 days with a damaged phone
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Kevin Child (@KevDocChild) reported from Swansea, Wales@virginmedia please sort yourselves out, we’ve been without TV all day, WiFi on and off all day. I pay you handsomely for a service that you rarely deliver to expectations #poorservicestanards #awfulcustomerservice #timetoconsideranewprovider
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Emma fiona rawlings (@emzyfifi) reported from Port Talbot, Wales@virginmedia omg my ITV has gone down and I'm missing #Corrie 😫
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Graham Crowley (@crowley180) reported from Pyle, Wales@Cdmconsultltd @virginmedia They all boast great customer service but it’s shocking the way they treat you
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Val (@Botleylady) reported from Swansea, WalesReading @StrictlyDavina comments regarding lack of customer service with @VirginMedia I wholeheartedly agree ; it leaves a lot to be desired . @virginmedia need to apply the service the customers are paying for instead of continually increasing their prices .
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*•💎..cнℓσε ηα∂ιηε ∂αℓℓιηg *🏳️🌈* (@Clo_Nadine) reported from Swansea, Wales@virginmedia are you down again! My internet ain’t working with out WiFi!!!!
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pola (@bitterpola) reported from Swansea, WalesDeactivating the parental controls w Virgin Media should not be this hard at all, half their website has been down for months
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Louise price (@zumbawithlou18) reported from Swansea, Wales@virginmedia so disappointed with this company been loyal customer for so many years but cant give same offer to renew my contract as new customer offers!! New customers get sky sports and bt sport for £65 but long term customers £100 !!
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Sámuel Hill (@SamuelHill98) reported from Swansea, Wales@virginmedia the Sky Sports red button service is a shambles
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Stephen Adams (@stephenradams) reported@virginmedia I have an engineer coming to fix my connection. I just want to stop the error message appearing every 2 mins so I can watch my TV
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chi & chukwu 🙏🏾 (@nigeriandiana) reported@virginmedia Sorry I’ve rechecked and it says there’s no issues but a lot of times the internet cannot be used.
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kamran (@kamran_3) reported@virginmedia I haven’t ran any tests? My broadband is really slow? That’s what I’m saying, we were told we would have the fastest broadband and it’s constantly losing connection it’s just a poor service that’s all, when we were told it was the best?
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Wendy meakin (@Wtmeakin) reported@virginmedia I know you have call centre's in the uk,and offshore, but all day yesterday I was put through offshore.rude and didn't have a clue,I am sick of constantly ringing to complain about being charged for phone calls that are free in my package!! And now scared to use the phone I need
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Chris Sandilands (@consultilands) reported@virginmedia I moved house and contrary to what I had been led to believe the Virgin broadband don’t work and it took a week to fix
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Kiwi (@ttvkiwi) reported@virginmedia I asked and asked for him to book me an engineer but he wouldn’t. Apparently I have to wait another 24 hours for it to be “investigated” like wtf is that about. I had to take yesterday off work because it was down for 4 hours. Absolutely shocking
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Kiwi (@ttvkiwi) reported@virginmedia I booked it through the fault page. Tried to reschedule and explain the issue over the phone this morning but it was an absolute mess. They tried to blame my internet going down for days on end on someone playing Xbox in my house while I was working on my computer lol
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Daniel Fox-Evans (@Thiswolftweets) reported@virginmedia Damage? That looks like how it was installed.
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Donella Hignett (@DonellaHignett) reported@virginmedia Had a message to say it was cancelled. Phoned Netflix and it was because VM hasn’t paid the bill. Try to activate Netflix online through our account and it says there is a problem. Try to restart membership through the app and it says come back later. Week later and no fix!
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twenty2problems (@twenty2problems) reported@virginmedia I also made a complaint through the phone and through the website, I’ve not been contacted regarding these either and they were made in August and September.