Virgin Media Outage Report in Neath, Wales
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The latest reports from users having issues in Neath come from postal codes SA11.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Neath, Wales
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Neath and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (15%)
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Total Blackout (11%)
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TV (8%)
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E-mail (6%)
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Phone (3%)
Live Outage Map Near Neath, Wales
The most recent Virgin Media outage reports came from the following cities: Port Talbot, Swansea, Bridgend, Neath and Maesteg.
| City | Problem Type | Report Time |
|---|---|---|
 Port Talbot |
Total Blackout | |
| Port Talbot |
Total Blackout | |
| Port Talbot |
Wi-fi | |
| Port Talbot |
Internet | |
| Port Talbot |
Internet | |
| Swansea |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Neath, Wales
Latest outage, problems and issue reports in Neath and nearby locations:
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Jonathan Tobin
(@JonoTobin) reported
from
Aberavon, Wales
@virginmedia Could you tell me what department I need to speak to about set up issues after a house move, and what time they close please
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Daniel Williams
(@BottleShopDan) reported
from
Maesteg, Wales
@vmbusinesshelp @luhbreton @vmbusiness We are on 18 days of no internet or service.. so I feel you
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kat 🍊
(@_katyjames) reported
from
Swansea, Wales
@virginmedia We had a box fitted yesterday and the signal just isn’t working, it drops ever other minute or so and we can only get service in the room where the box is
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kat 🍊
(@_katyjames) reported
from
Swansea, Wales
@virginmedia pls fix my wifi
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Sophie 🇬🇧🏴🏴
(@Leelamou) reported
from
Swansea, Wales
@virginmedia It was definitely intentional! Anyway... an hour later I finally managed to cancel. Won’t ever be using you again. See ya 👋🏼
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chris
(@chris061183) reported
from
Skewen, Wales
@mb1984 @virginmedia mine is exactly the same keeps going off . it's a load of crap sent me new box and no change. 🤬
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Jonathan Tobin
(@JonoTobin) reported
from
Aberavon, Wales
Spend hours waiting for someone to answer @virginmedia then they just tell me ‘wait till tomorrow and it will work’. And it never does, cancellation never sounded so appealing
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Jackson
(@Jackson_SCFC) reported
from
Swansea, Wales
@virginmedia 200 down from what I can remember, I'm at work right now so I can't check but the speed isn't the issue. Also, I said "should" because based on his test, it's an above average connection, but in practice, it's wildly inconsistent in terms of ping, packet loss/timing.
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Beccy Blackmore
(@belock14) reported
from
Aberavon, Wales
@virginmedia I’m having problems getting through to your customer services, I’ve been trying since yesterday morning. This is unacceptable. Please can you send me a link for a web chat.
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Simon Rees
(@si_rees) reported
from
Margam, Wales
@virginmedia My wife rang (as account in her name) eventually got through, and an engineer is expected in next few hours as I connection at all now!!Poor/no mobile signal at home as booster box is connected to your router, so even more inconvenience right now.
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Hywel
(@Hywel79) reported
from
Swansea, Wales
You'd think when @virginmedia sent out a new router it'd be one that works better than the old one, apparently not though, this ones shite as well. 3 days in a row, three seemingly random bouts of just not working
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Simon Rees
(@si_rees) reported
from
Margam, Wales
@virginmedia hi my speed has died to a crawl this morning in the SA13 2 area of Port Talbot. Have reset the Super Hub etc. Help needed please.
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chris
(@chris061183) reported
from
Skewen, Wales
@mb1984 @virginmedia glad it's not only me with this issue mate 😂. very poor
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Jackson
(@Jackson_SCFC) reported
from
Swansea, Wales
@virginmedia Again, I appreciate what you're saying, but similarly I've had an engineer to my house and he said that within the parameters of his test, that my connection should be better than average. This is an issue with how my connection is being routed.
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Jackson
(@Jackson_SCFC) reported
from
Swansea, Wales
@virginmedia I have had: -An upgrade -An engineer come and change the box outside my house -A brand new hub -New power line adapters -My connection tested on your end numerous times And yet the connection, 99 times out of 100, feels like total shit whenever I use anything intensive.
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Ben Lewis-Bloor
(@BenSwansea) reported
from
Swansea, Wales
@virginmedia my internet just suddenly went down 10mins ago. I was using it. Your test says it cant see the equipment SA1 2PQ
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Swansea Sixth form College
(@Sixth_Form_Coll) reported
from
Swansea, Wales
@virginmedia so disappointed with your service. It’s been 9 months since we changed our package and still @virginmedia cannot get a simple Direct debit form processed correctly.
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Jackson
(@Jackson_SCFC) reported
from
Swansea, Wales
@virginmedia I just googled it and my issue is with my pc hooked to my router with an Ethernet cable, the WiFi is fine
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Sara-Jane
(@identiti32) reported
from
Price Town, Wales
@virginmedia Sort IT OUT IF I DONT ANSWER I CANNOT BECAUSE NO INTERNET BECAUSE @Plusnet suck AT HOUSEMOVES AND I HAVE NO SIGNAL
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Jackson
(@Jackson_SCFC) reported
from
Swansea, Wales
@virginmedia No, I've gone down this route before, just look in to your routing servers and or the bandwidth limit. Any time I do anything remotely intensive all packets start getting dropped. I'm on my knees.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Ben Emch
(@benemch) reported
@virginmedia The problem is, that it won’t activate. I’ve tried lots of times.
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FEIGWAIW
(@yeatenjoyer69) reported
@virginmedia I’m having issues with the broadband and on the website it says there is issues in the area however my friend who lives a street over is on the same Wi-Fi and having no issues? Why is this.
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Ashley Knight
(@Alecmonty) reported
@mvrander @happynuggets @virginmedia You can get the service status through Virgin media’s website.
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rachel🌅
(@rachel_uk_) reported
.@virginmedia do you have an email address complaints can be sent to. Complaints made via the form on your website are going unanswered and numerous requests on phone and promised call backs are ignore. Can you also confirm where to escalate issues in non-responce situations.
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Julie-Anne Logan
(@JulieAnneLogan) reported
@virginmedia how can I get support with my TiVo box problems? Website is so clunky and the selections I need to “chat” aren’t working. Why does my box keep switching itself off all night, every night? Why am I paying for this?!?!
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Harry
(@harryb0y_10) reported
@virginmedia you need to get some technicians out to the WD3 area. We’ve had your broadband for nearly 6 months now and it’s been awful the whole time. This evening in particular has been a joke
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EmskiSmithy
(@emskij1976) reported
@carlmchugh @virginmedia Been happening to me all day, now estimated time of fix is 00.55, was 12.45 then 18.45 then 20.45. Unreal
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jez beetlestone
(@bingo2110) reported
@virginmedia your customer service is a joke ! 12hrs I've been trying cancel my broadband! 4 people I've been in contact with! Adrian Neil, Kim, agent & Gabriel! Given up & cancelled my direct debit! Send me a box so I can return your router!
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8harry
(@8harryy) reported
@virginmedia @SeanMurricane "sorry to hear you're box cut out" lmao virgin can't even english right
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Scott Stevens
(@stevo1s77) reported
@virginmedia @JuniorD1975 @virginmedia do you have an update on the tv service? It’s been terrible all day and reboots every 20 mins or so