Virgin Media Outage Report in Neath, Wales
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The latest reports from users having issues in Neath come from postal codes SA11.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Neath, Wales
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Neath and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (44%)
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TV (22%)
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Wi-fi (13%)
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Total Blackout (13%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Neath, Wales
The most recent Virgin Media outage reports came from the following cities: Maesteg, Swansea, Neath, Port Talbot and Bridgend.
| City | Problem Type | Report Time |
|---|---|---|
 Maesteg |
TV | |
| Swansea |
Wi-fi | |
| Neath |
Internet | |
| Swansea |
TV | |
| Swansea |
TV | |
| Swansea |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Neath, Wales
Latest outage, problems and issue reports in Neath and nearby locations:
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kat 🍊
(@_katyjames) reported
from
Swansea, Wales
@virginmedia We had a box fitted yesterday and the signal just isn’t working, it drops ever other minute or so and we can only get service in the room where the box is
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Jackson
(@Jackson_SCFC) reported
from
Swansea, Wales
@virginmedia I just googled it and my issue is with my pc hooked to my router with an Ethernet cable, the WiFi is fine
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JonJamesPhotography
(@JonJamesPhoto81) reported
from
Port Talbot, Wales
@virginmedia @johnmclaren1972 All I’m seeing are apologies but still no resolution to fixing issues, providing a decent service or looking after existing customers. I’ll be changing to sky next month.
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Richard Hedges
(@hedges1975) reported
from
Gorseinon, Wales
@virginmedia would it be too much trouble for someone to fix my landline issue, I can't receive incoming calls, yet your call centre agents tell me there going to ring me back on my home line and then cut me off!!! Can't ring me back if I can't receive incoming calls!!!!!
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Jackson
(@Jackson_SCFC) reported
from
Swansea, Wales
@virginmedia Again, I appreciate what you're saying, but similarly I've had an engineer to my house and he said that within the parameters of his test, that my connection should be better than average. This is an issue with how my connection is being routed.
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Jackson
(@Jackson_SCFC) reported
from
Swansea, Wales
@virginmedia 200 down from what I can remember, I'm at work right now so I can't check but the speed isn't the issue. Also, I said "should" because based on his test, it's an above average connection, but in practice, it's wildly inconsistent in terms of ping, packet loss/timing.
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Jackson
(@Jackson_SCFC) reported
from
Swansea, Wales
@virginmedia I have had: -An upgrade -An engineer come and change the box outside my house -A brand new hub -New power line adapters -My connection tested on your end numerous times And yet the connection, 99 times out of 100, feels like total shit whenever I use anything intensive.
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Sarah
(@Vanilla__Slice) reported
from
Swansea, Wales
@virginmedia I'm moving home at the weekend so engineer's came out to the new property today to connect the outside cables to the house. They were unable to as the neighbours are using that cable. Hope you can help.
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Jonathan Tobin
(@JonoTobin) reported
from
Aberavon, Wales
@virginmedia I was transferred numerous times. Then finally told that the person who set up the house transfer, has messed it up and somehow cancelled my access. With no solution on how to fix it
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Jonathan Tobin
(@JonoTobin) reported
from
Aberavon, Wales
@virginmedia Could you tell me what department I need to speak to about set up issues after a house move, and what time they close please
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Nat
(@DragonEmbers) reported
from
Swansea, Wales
Can't take Virgin Media to my new address because the estate is too new and they don't have Virgin Media in those streets yet. First world problems 😂
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Jackson
(@Jackson_SCFC) reported
from
Swansea, Wales
@virginmedia No, I've gone down this route before, just look in to your routing servers and or the bandwidth limit. Any time I do anything remotely intensive all packets start getting dropped. I'm on my knees.
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Simon Rees
(@si_rees) reported
from
Margam, Wales
@virginmedia My wife rang (as account in her name) eventually got through, and an engineer is expected in next few hours as I connection at all now!!Poor/no mobile signal at home as booster box is connected to your router, so even more inconvenience right now.
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Nat
(@DragonEmbers) reported
from
Swansea, Wales
@virginmedia Having to pay an early disconnection fee because you don't run services there is brilliant customer service 😂
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kat 🍊
(@_katyjames) reported
from
Swansea, Wales
@virginmedia pls fix my wifi
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Simon Rees
(@si_rees) reported
from
Margam, Wales
@virginmedia hi my speed has died to a crawl this morning in the SA13 2 area of Port Talbot. Have reset the Super Hub etc. Help needed please.
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Sara-Jane
(@identiti32) reported
from
Price Town, Wales
@virginmedia Sort IT OUT IF I DONT ANSWER I CANNOT BECAUSE NO INTERNET BECAUSE @Plusnet suck AT HOUSEMOVES AND I HAVE NO SIGNAL
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Beccy Blackmore
(@belock14) reported
from
Aberavon, Wales
@virginmedia I’m having problems getting through to your customer services, I’ve been trying since yesterday morning. This is unacceptable. Please can you send me a link for a web chat.
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Jonathan Tobin
(@JonoTobin) reported
from
Port Talbot, Wales
@virginmedia I was advised that I need to speak to a different department, by what feels like every department in Virgin Media! Whoever dealt with the house to house transfer has made an error.. and has somehow cancelled my service. But no department is taking responsibility to fix
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Jonathan Tobin
(@JonoTobin) reported
from
Aberavon, Wales
Spend hours waiting for someone to answer @virginmedia then they just tell me ‘wait till tomorrow and it will work’. And it never does, cancellation never sounded so appealing
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Denise Upham
(@DeniseBath) reported
@virginmedia Are you having major issues in the Bath area? I’ve had no landline since this morning and your ‘service issues link’ which I was directed to isn’t working. Cheers Denise
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Lee Cordrey
(@Leeroy64Cordrey) reported
@virginmedia poorest customer service I have ever experienced but if I had been a new customer I'm sure this wait wouldn't be a thing
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June Gamble
(@GambleJune) reported
@virginmedia Thank you! I hope somebody will email, call or WhatsApp tomorrow, as it really shouldn't be this difficult to make contact with someone in customer service!
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S. D. Onyango 💙 🖤🤎RNatlarge #ProtectNurse
(@SDonatta) reported
@virginmedia You have been reporting the same service issues for weeks now! 🙄
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john rowan
(@jokewapo) reported
@virginmedia any chance you could help me out. Your live chat is a disgrace and don’t get me started on the phone lines. On live chat for over an hour to be kick off saying I could do it online. Then the phone lines trying everything to get me to use live chat. 27mins to then be
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Angela Woodcock
(@Slenderela20) reported
@virginmedia - I have fast broadband - always been good until recently. I would like to know why the connection slows down now, each evening. Ruining film watching, tv catch ups, phone activity. I restart the router every evening but things don’t improve.
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Soso Ntonga
(@NtongaSoso) reported
@virginmedia I would like to cancel my contact now
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Jas Beghal
(@JasBeghal) reported
@virginmedia To join your service, pretty ridiculous right?
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Keith Stewart
(@keith_stewart_) reported
@virginmedia Our broadband is down again, and your service status page isn’t working. This is the second time in a week.
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Peterbartle
(@Peterbartle6) reported
Oh no virgin media email down again even the service status isnt working