Virgin Media outages and service status in Neath, Wales
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Full Outage Map
- Virgin Media generated 0 outage signals in the last 24 hours around Neath, including 0 direct reports.
- The most common problems reported in this area mention Internet and TV.
- The most recent signal from this area was received May 3, 4:42 PM GMT+1.
- Internet (50%)
- TV (50%)
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Problems in the last 24 hours in Neath, Wales
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Neath, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Live Outage Map Near Neath, Wales
The most recent Virgin Media outage reports came from the following cities: Swansea, and Neath.
| City | Problem Type | Report Time |
|---|---|---|
 Swansea
|
TV | 4 days ago |
|
Swansea
|
Internet | 11 days ago |
Nearby cities with recent reports
1 recent signals
Community Discussion
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Virgin Media Issues Reports Near Neath, Wales
Latest outage, problems and issue reports in Neath and nearby locations:
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Alice Spils (@spilzzz) reported from Swansea, Wales@virginmedia why does my WiFi only work in the room my broadband box is in when I live in a tiny 2 bed terrace house :( sooooo annoying. Pls help.
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Duncan Lewis (@grumpyoldprof) reported from Skewen, WalesCould someone @virginmedia please help. I cannot access my ntlworld emails. This happened a few weeks ago when I was shut out of my account at your end.
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Rachel George (@George2Rachel) reported from Neath, Wales@virginmedia thank you for keeping me on hold for the last 35 minutes then disconnecting me. I really didn’t have anything better to do on a Friday evening. Useless customer service continues
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𝗗𝗲𝘅 𝗙𝗶𝘁𝘇𝗴𝗲𝗿𝗮𝗹𝗱 (@Dex_Fitz) reported from Skewen, Wales@virginmedia No they have not. If they had done what they’ve advised they’d done, the complaint should be linked to my account? Surely?
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Adam Croft (@Adamcroft1996) reported from Pontarddulais, Wales@virginmedia No no known faults he was very surprised when I went out initially as he thought it was an isolated incident with next door
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Ade Wagstaff Physio MACP 🏴 (@adewagstaff) reported from Swansea, Wales@virginmedia business- 30 mins outage on Friday and its still off. Take it you are giving me a free couple of months for the poor service? Thanks, very kind.
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Sara-Jane (@identiti32) reported from Price Town, Wales@virginmedia Sort IT OUT IF I DONT ANSWER I CANNOT BECAUSE NO INTERNET BECAUSE @Plusnet suck AT HOUSEMOVES AND I HAVE NO SIGNAL
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🏴Shane🏴 (@Shane_Rees) reported from Swansea, Wales@virginmedia took out new contract. Been waiting 2 days for the service to be activated and have been promised 2 call backs to help resolve the issue which has I have not had. Very poor service indeed.
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G (@therealGDJ) reported from Pontarddulais, Wales@virginmedia do you actually offer any kind of service??
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GAYNOR JOHNSON (@JOHNSONGAYNOR) reported from Skewen, Wales@virginmedia Had trouble with TV since this morning. Now have just BBC and ITV. Tried phoning but had short message saying they are busy and phone later! Phoned later…same message! What’s going on!?
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Ben Lewis-Bloor (@BenSwansea) reported from Swansea, Wales@virginmedia my internet just suddenly went down 10mins ago. I was using it. Your test says it cant see the equipment SA1 2PQ
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Lucy Cohen (@LucyMazuma) reported from Swansea, Wales@virginmedia Yes so far. But apparently it's a temporary fix and they'll have to return again.
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NATALIE BALL 🛡️ (@Natalieball1984) reported from Skewen, Wales@virginmedia I received it back in May/June time, I already logged a complaint with the person who promised me they had sort it because of your absolutely abysmal customer service and still nearly another month later, moving into October I still have not received my refund! Coming into 6 mths
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Paul Johnson (@enfysjack) reported from Swansea, Wales@virginmedia £50 more for the same package seems unfair to your loyal existing customer's
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Richard Hedges (@hedges1975) reported from Gorseinon, Wales@virginmedia would it be too much trouble for someone to fix my landline issue, I can't receive incoming calls, yet your call centre agents tell me there going to ring me back on my home line and then cut me off!!! Can't ring me back if I can't receive incoming calls!!!!!
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jamesleonard (@jamesleonard40) reported from Swansea, Wales@virginmedia ffs sake why has our bill gone up too £76 a month just because football back on not happy #lookingtoochange Anyone recommend another service cheaper @SkySports @TalkTalk my dad only wants football nothing else #football #sports
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Adam Croft (@Adamcroft1996) reported from Pontarddulais, Wales@virginmedia had no wifi since essential work was carried out in the area yesterday. It was supposed to be back up by 4pm yesterday. Neighbour had same issue engineer came out to neighbour and realised we both had the same problem. He said he would let me know what 1/2
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M (@FROMMARGAM) reported from Margam, WalesHi @virginmedia we pay for 100mb but are getting 3. Thanks a lot. Margam, Wales. Don't give me any of that survey crap or dumb links. You fix it. Thanks.
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Kristian Turner (@Kristian_Turner) reported from Swansea, Wales@virginmedia Yes and says that the estimated fix time is 22:00 for all three!
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chris (@chris061183) reported from Skewen, Wales@mb1984 @virginmedia mine is exactly the same keeps going off . it's a load of crap sent me new box and no change. 🤬
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Frank 🇬🇧 💎 (@PureSesh48) reportedGood old @virginmedia down yet again. Need to find a reliable provider. Sick of this.
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Dippy | Brig Content Creator (@Itsdippylive) reportedVirgin Media broke their agreement, then breached the formal complaint resolution about it within 6 days. Their own staff told me the complaints process has "limitations" and to take it to social media. So here we are 🧵
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Rab A (@Rab75A) reported@virginmedia is there a outage in KA3 area of Kilmarnock
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Sheps (@ShepsSW19) reported@virginmedia no Internet or WiFi for 6 weeks. Spent 12+ hours on the phone to customer services on numerous occasions. Promised a cable installation on 3 seperate occasions now, not once has someone turned up. Lies. Broken promises and woeful customer service. Not good enough 😡
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David Taylor 🏴 🇪🇺 (@gm8arv) reported@virginmedia It appears to be with my VM account. Reference IDF-12B. Is quoted. Phoned but all I could get was “they will phone back in several business days”. Tragically poor service! I see that I’m not the only one with this problem.
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louanne smith (@louanne67210968) reported@virginmedia are you having problems in Dh47ln area my internet hub will not connect so we have had no internet this afternoon I’ve tried to reset it with no luck
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Nottmsteve 🇬🇧 (@nottmsteve) reportedHad an appt this pm for @virginmedia to come for this phone line transfer. It's bad enough that they want a 5hr window, even worse when they don't show up. Went to lodge a complaint but tells me I'm not the a/c holder. It's been in my name for over 30 years! I'm not best pleased
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Isla (@saoirseisla) reported@virginmedia 10 straight days. No WiFi/tv channels. No, it’s not an area outage,it started as one but now it’s a major issue affecting my connection.I’ve been on the app but it says no outage issues in my area. No one can seem to tell me when it will be fixed. I work from home and need wifi
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بابلو (@Unkown_Villainn) reported@Jxs_b Worst one is virgin media, feels like no human is working for them
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Un (@unknown74user) reported@virginmedia Do you have any English people working for you who can hold an actual conversation and help with my request? Or should I just cancel my direct debit and wait for you to try contact me instead? Everything about your system sucks