Virgin Media outages and service status in Neath, Wales
Problems detected
Users are reporting problems related to: internet, tv and wi-fi.
Full Outage Map
- Virgin Media generated 0 outage signals in the last 24 hours around Neath, including 0 direct reports.
- The most common problems reported in this area mention Phone, TV, and Internet.
- Phone (43%)
- TV (29%)
- Internet (14%)
- Wi-fi (14%)
The latest reports from users having issues in Neath come from postal codes SA11 .
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Problems in the last 24 hours in Neath, Wales
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Neath, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
July 10: Problems at Virgin Media
Virgin Media is having issues since 07:20 AM GMT. Are you also affected? Leave a message in the comments section!
Live Outage Map Near Neath, Wales
The most recent Virgin Media outage reports came from the following cities: Port Talbot, Swansea, Neath, and Maesteg.
| City | Problem Type | Report Time |
|---|---|---|
 Port Talbot
|
Phone | 7 days ago |
|
Port Talbot
|
Phone | 9 days ago |
|
Swansea
|
Phone | 10 days ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Neath, Wales
Latest outage, problems and issue reports in Neath and nearby locations:
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Neil Parry (@Ericsonnycon) reported from Swansea, Wales@virginmedia Its seems ss premier league is unwatchable (grainy & lagging) but ss main event isnt too bad,not perfect but better, bt sports are all great.
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Sara-Jane (@identiti32) reported from Price Town, Wales@virginmedia Sort IT OUT IF I DONT ANSWER I CANNOT BECAUSE NO INTERNET BECAUSE @Plusnet suck AT HOUSEMOVES AND I HAVE NO SIGNAL
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Michael owen Ⓜ (@mikeyowen2) reported from Cwmafan, Wales@virginmedia next time my internet goes off when I'm 5 kills on warzone il be bringing verdansk to your ******* office. #**** #gulag #warzone
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Benjamin Woodcock (@TheBenWoodcock) reported from Swansea, Wales@virginmedia im getting really annoyed with your mobile service as I cannot receive any automated text messages (which makes 2FA for some stuff impossible). This is an ongoing issue. Also unable to get through to 150
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Sophie 🇬🇧🏴🏴 (@Leelamou) reported from Swansea, Wales@virginmedia It was definitely intentional! Anyway... an hour later I finally managed to cancel. Won’t ever be using you again. See ya 👋🏼
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Duncan Lewis (@grumpyoldprof) reported from Skewen, WalesHello @virginmedia. My ntl email is down for third time in as many months and am unable to connect to the server. How long before it is back please?
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Rachel George (@George2Rachel) reported from Neath, Wales@virginmedia Problems are still@ongoing. Still unable to contact via phone to order a new router.
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MrandMrs50Plus (@MrandMrs50Plus) reported from Port Talbot, Wales@virginmedia So you can't supply daughter's new house with broadband and so insist on a termination fee?!? They don't want to terminate. You're the ones who can't honour the contract! Can you please help here?
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Stuart Davis (@stuartdavis21) reported from Swansea, WalesVirgin shitty media down yet again #VirginMediadown #virginmedia
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Daniel Williams (@BottleShopDan) reported from Maesteg, Wales@WonderSpotCafe @vmbusiness We had exactly the same... forced into an upgrade..across our sites.. because they were no longer maintaining a package they were still selling.. We will be gone as soon as we can Also **** Branson
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Véronica (@Veronica_Cino) reported from Swansea, Wales@virginmedia how i understand whats going on with my broadband? I dont have the contract with me (the Landlord got it), my internet is down and i need to work from home. Can you guys help me?
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Phil (@phillip_richard) reported from Swansea, Wales@virginmedia #internet is down in #morfaroad #swansea same as yesterday morning ???? Done the reboots and need to know how long of possible
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chris grindle (@chrissyg666) reported from Dunvant, Wales@virginmedia it's happening again...the #redbutton is not working #efl
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Simon Rees (@si_rees) reported from Margam, Wales@virginmedia My wife rang (as account in her name) eventually got through, and an engineer is expected in next few hours as I connection at all now!!Poor/no mobile signal at home as booster box is connected to your router, so even more inconvenience right now.
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Adam Croft (@Adamcroft1996) reported from Pontarddulais, Wales@virginmedia No no known faults he was very surprised when I went out initially as he thought it was an isolated incident with next door
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Véronica (@Veronica_Cino) reported from Swansea, Wales@virginmedia ive been on hold for age (56 minutes now?!) no reply on social media or from the websitei am an essential worker and I need internet to work. Your customer service is the worst
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Kevin Child (@KevDocChild) reported from Swansea, Wales@virginmedia you really are impossible!20+ years as a customer, you invite me to get in touch to discuss my end of contract choices, then provide the lamest excuses when I try but fail! Mmm #timeforachangeofprovider
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Elliot Griffiths (@ELGriff28) reported from Swansea, Wales@virginmedia by far the most awful company there is for customer service and Broadband!! Would not recommend anyone to join this company they dont want to help atall 😡
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NATALIE BALL 🛡️ (@Natalieball1984) reported from Skewen, Wales@virginmedia I received it back in May/June time, I already logged a complaint with the person who promised me they had sort it because of your absolutely abysmal customer service and still nearly another month later, moving into October I still have not received my refund! Coming into 6 mths
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Coaster Addict (@Andrew_TRP) reported@MoneySavingExp I’ll never use Virgin Media again. Moved house in 2024 when I was out of contract, they put me on a new 18 months contract without telling me. No email, no letter. Complaints come to nothing. Terrible company.
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Rosario Munday (@RosMunday27) reported@virginmedia glad Virgin have been taken to task. It took me months to leave, services cut off for no reason, I'm disabled left me without a phone when I complained they would put me on hold and cut me off My last complaint wasn't even acknowledged let alone dealt with! Shameful
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That Autistic Guy 🇬🇧 🇮🇱 🎗 (@thatautisticguy) reported@Stsantek @virginmedia Lemme guess? Indian call centre full of scumbags who have no concept of english, customer service or anything else thats civilised?
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Shiv is a velociraptor🥢🪷🐿️ ㉧㉣㉣🪭 (@Shiv_who_burns) reported@ToddCoxeter @virginmedia Prime signed me up to some channel and I never asked for it
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Rob Heneghan (@robheneghan) reported@virginmedia There is a known issue. But the time it’s getting fixed is changing every few hours. And not for the better. As a laying customer we need to know when it will be coming back on as right now I’m using my mobile data for myself and children
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Shaun Key (@SKEY2011) reported@virginmedia So your going to give us a discount next month then as I’m paying for a service that I’m not getting, no internet no tv no World Cup, !!!!! Get it sorted!!
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Septimus McClonk (@clm2071) reportedAbsolutely appalling service from @virginmedia - haven't sent me the equipment you promised, the equipment you have sent is broken on arrival. And over half an hour waiting on chat and call to speak to someone. Absolute joke
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Ibam (@imzyii) reported@virginmedia I dont want to DM just listen and sort your phone line options out to make it easier for us customer to get through to the relevant teams without having to speak to a stupid voice recognition system
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Sir Rapid Rod (@RodRapid1784) reported@virginmedia is there a problem with phone signal atm
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Jaime Dodd (@JDSuker) reportedI was with @virginmedia in Manchester. Moved to a place which they didn’t cover and basically wouldn’t let me out it the contract even though they couldn’t provide a service. Terrible company!