Virgin Media outages and service status in Neath, Wales
Problems detected
Users are reporting problems related to: internet, tv and wi-fi.
Full Outage Map
- Virgin Media generated 11 outage signals in the last 24 hours around Neath, including 11 direct reports.
- The most common problems reported in this area mention TV, Internet, and Wi-fi.
- The most recent signal from this area was received May 27, 6:19 PM GMT+1.
- TV (88%)
- Internet (6%)
- Wi-fi (3%)
- Total Blackout (2%)
- Phone (2%)
The latest reports from users having issues in Neath come from postal codes SA11 and SA10 .
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Problems in the last 24 hours in Neath, Wales
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Neath, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
May 28: Problems at Virgin Media
Virgin Media is having issues since 02:00 AM GMT. Are you also affected? Leave a message in the comments section!
Live Outage Map Near Neath, Wales
The most recent Virgin Media outage reports came from the following cities: Swansea, Neath, Port Talbot, and Maesteg.
| City | Problem Type | Report Time |
|---|---|---|
 Swansea
|
TV | 14 hours ago |
|
Swansea
|
TV | 15 hours ago |
|
Swansea
|
TV | 18 hours ago |
|
Swansea
|
TV | 18 hours ago |
|
Swansea
|
TV | 19 hours ago |
|
Swansea
|
TV | 20 hours ago |
Nearby cities with recent reports
27 recent signals
1 recent signals
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Neath, Wales
Latest outage, problems and issue reports in Neath and nearby locations:
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Chris Llewellyn (@CLlewellyn19) reported from Swansea, Wales@virginmedia Got through to someone this morning. A new box is needed and a technician booked for Tuesday. Any chance you can contact my mate @wrighty1313 he’s been having issues too 👍
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Elliot Griffiths (@ELGriff28) reported from Swansea, Wales@virginmedia Yes, there is. I have outages every week and im trying to work from home. Everytime i call i get the same answer (theres nothing we can do) I asked to raise a complaint and i was told that agents arent allowed? Appalling service!!!!😡
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𝗗𝗲𝘅 𝗙𝗶𝘁𝘇𝗴𝗲𝗿𝗮𝗹𝗱 (@Dex_Fitz) reported from Skewen, Wales@virginmedia I’ve detailed that I have been lied to and expressed strong dissatisfaction with your customer service and your reply is to check if there are any issues in my area? Like I said, I’ll await a manager to call (if that actually happens) and add this to the complaint. Really poor.
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Sara-Jane (@identiti32) reported from Price Town, Wales@virginmedia Sort IT OUT IF I DONT ANSWER I CANNOT BECAUSE NO INTERNET BECAUSE @Plusnet suck AT HOUSEMOVES AND I HAVE NO SIGNAL
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Elliot Griffiths (@ELGriff28) reported from Swansea, Wales@virginmedia No explanation was given as i mentioned. My problem still isnt solved and im sick and tired of dealing with incompetent agents. Dont worry about the complaint ill raise my concerns with @Ofcom
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Michael Jenkins (@Michael73271023) reported from Dyffryn Clydach, Wales@virginmedia sort your internet out as it's not working yet again
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Elliot Griffiths (@ELGriff28) reported from Swansea, Wales@virginmedia by far the most awful company there is for customer service and Broadband!! Would not recommend anyone to join this company they dont want to help atall 😡
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Simon Rees (@si_rees) reported from Margam, Wales@virginmedia hi my speed has died to a crawl this morning in the SA13 2 area of Port Talbot. Have reset the Super Hub etc. Help needed please.
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Nett 🏴 (@NettThom) reported from Neath, WalesCustomer service is an alien concept to @virginmedia
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Jackson (@Jackson_SCFC) reported from Swansea, Wales@virginmedia I have had: -An upgrade -An engineer come and change the box outside my house -A brand new hub -New power line adapters -My connection tested on your end numerous times And yet the connection, 99 times out of 100, feels like total shit whenever I use anything intensive.
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Sarah (@Vanilla__Slice) reported from Swansea, Wales@virginmedia I'm moving home at the weekend so engineer's came out to the new property today to connect the outside cables to the house. They were unable to as the neighbours are using that cable. Hope you can help.
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Paul G (@paul_g89) reported from Swansea, Wales@virginmedia can’t update my package online can you help please
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Ade Wagstaff Physio MACP 🏴 (@adewagstaff) reported from Swansea, Wales@virginmedia business- 30 mins outage on Friday and its still off. Take it you are giving me a free couple of months for the poor service? Thanks, very kind.
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🏴Shane🏴 (@Shane_Rees) reported from Swansea, Wales@virginmedia took out new contract. Been waiting 2 days for the service to be activated and have been promised 2 call backs to help resolve the issue which has I have not had. Very poor service indeed.
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Sophie 🇬🇧🏴🏴 (@Leelamou) reported from Swansea, Wales@virginmedia It was definitely intentional! Anyway... an hour later I finally managed to cancel. Won’t ever be using you again. See ya 👋🏼
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M (@FROMMARGAM) reported from Margam, WalesHi @virginmedia we pay for 100mb but are getting 3. Thanks a lot. Margam, Wales. Don't give me any of that survey crap or dumb links. You fix it. Thanks.
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Kevin Child (@KevDocChild) reported from Swansea, Wales@virginmedia you really are impossible!20+ years as a customer, you invite me to get in touch to discuss my end of contract choices, then provide the lamest excuses when I try but fail! Mmm #timeforachangeofprovider
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Andy Williams (@scooterman79_1) reported from Swansea, Wales@virginmedia Internet playing up yet again, absolutely shocking service..
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S (@SimonLew87) reported from Swansea, Wales@virginmedia Absolutely awful considering the service provided by your company is terrible, I’m still waiting for a response to my complaint!
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Neil Parry (@Ericsonnycon) reported from Swansea, Wales@virginmedia There are no issues via your link
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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mike gorman💙 (@MonsterMikeyG) reported@JamieGBarry @virginmedia I cancelled @virginmedia after 15years last week as my bill hit £200. They offered me a decent package but I said no. Phoned me over 6 times over the next 2 days before I answered only for them to offer me a worse deal than the one I turned down. Madness
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racenerd2 (@racenerd2) reported@virginmedia @JamieGBarry @virginmedia This really is a terrible response. The price goes up because the price goes up. Seriously? We were with you for years, but got sick of the constant increases and the depressingly asymmetric customer interface... trivial to move to a higher cost contract, but reducing the cost involves sitting on hold then speaking to an overseas call centre. This business model screams desperation. It's customer hostile. Please, wake up and pack it in. We're now with Toob, £29/mo for 900M+ fibre. We ported our phone number to a VoIP service for about £2.99/mo and don't miss the ad-stuffed cable TV channels at all.
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Jack (@WFC_Jack04) reported@virginmedia Your WiFi is AWFUL
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Daniel Casey (@DanielCasey7) reported@virginmedia @JamieGBarry @virginmedia we shouldn't have to move through three call centre departments, 20 requests to cancel the contract only to be hard sold a more expensive contract, eventually the cancellation request is accepted, then the retentions dept can actually offer a fair deal.
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andrew varley (@andrewvarley) reported@virginmedia @JamieGBarry Idiots I left and will never go back rip off merchants!
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SJA505 (@SJA505) reported@virginmedia @PeteUK7 3months to update an auto send template. Media savvy VM at the cutting edge of tech and customer service.
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Pauliebwillcox💙 (@pauliebwillcox) reported@virginmedia I upgraded to Virgin360, it's been a nightmare- 4 times the box has reset & lost all our recordings, it fails to records things and its been impossible to get any help - we've been with you with no problems for decades, can you get me some help before I move to Sky?
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Dr Stuart Woolley (@FractalDoctor) reported@PeteUK7 @virginmedia Had exactly the same situation last year with a close relative. Complete shambles that took many mails and waiting on hold on the phone to resolve, then sending back boxes of crap that would no doubt go into landfill. I'd recommend avoiding them at all costs, for anyone.
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WeHearYou (@WeHearYou2020) reported@virginmedia @rafthemaster They offer an awful service. When there was a national outage a fee weeks ago our main box coincidentally went off and stopped working. Spent nearly two hours on the phone waiting and then trying to explain our problem. We were promised a new box. Still waiting. Shocking service.
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WelshVilla (@Welsh_Villa) reported@JamieGBarry @virginmedia Once our contract is up we are off from virgin media. Terrible company