Virgin Media Outage Report in Neath, Wales
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The latest reports from users having issues in Neath come from postal codes SA10.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Neath, Wales
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Neath and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (21%)
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Total Blackout (11%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Neath, Wales
The most recent Virgin Media outage reports came from the following cities: Neath, Port Talbot and Swansea.
| City | Problem Type | Report Time |
|---|---|---|
 Neath |
Internet | |
| Neath |
Wi-fi | |
| Port Talbot |
Wi-fi | |
| Port Talbot |
Phone | |
| Swansea |
TV | |
| Swansea |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Neath, Wales
Latest outage, problems and issue reports in Neath and nearby locations:
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Kevin Child
(@KevDocChild) reported
from
Swansea, Wales
@virginmedia you really are impossible!20+ years as a customer, you invite me to get in touch to discuss my end of contract choices, then provide the lamest excuses when I try but fail! Mmm #timeforachangeofprovider
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Paul Johnson
(@enfysjack) reported
from
Swansea, Wales
He @virginmedia Can you explain to me why a new customer can have the same package as me for £33 ? Whilst I am currently paying £85
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Chris Richards
(@cymruchrisrich) reported
from
Gorseinon, Wales
@virginmedia It seems it’s down until 10.15 tomorrow morning. Ridiculous
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The_Viking
(@The_Dave_89) reported
from
Swansea, Wales
@GalePrime @AshBoio @LoREclipse It's still **** as it's virgin media
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Phil
(@phillip_richard) reported
from
Swansea, Wales
@virginmedia #internet is down in #morfaroad #swansea same as yesterday morning ???? Done the reboots and need to know how long of possible
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Ade Wagstaff Physio MACP 🏴
(@adewagstaff) reported
from
Swansea, Wales
@virginmedia @vmbusinesshelp I have. They were not great. I did explain that the voice options stated there was an issue. However, your email said it would have been sorted last week. You breached the 6 hour window and the 5 people I spoke to in Timbuktu didn't understand me all that well 🤦#poorservice
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Ade Wagstaff Physio MACP 🏴
(@adewagstaff) reported
from
Swansea, Wales
@virginmedia business- 30 mins outage on Friday and its still off. Take it you are giving me a free couple of months for the poor service? Thanks, very kind.
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Duncan Lewis
(@grumpyoldprof) reported
from
Skewen, Wales
Hello @virginmedia. I cannot sign in to my ntlworld email - it says my password is not recognised. Is the server down please as my password has not changed. This has happened at least 6 times in the last 12 months.
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Neil Parry
(@Ericsonnycon) reported
from
Swansea, Wales
@virginmedia Hi, this week after speaking to one of your advisors, i agreed to subscribe to the 'premium'tv package, but after today i realised sky sports is virtually unwatchable, as subsrcrbing to a 'premium' tv package i would expext a premium viewing platform, please help.
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David
(@Davetails) reported
from
Aberavon, Wales
@virginmedia You could have offered an existing customer a fair price 4 months ago, @youfibre are in my area now so you are done.
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Paul Johnson
(@enfysjack) reported
from
Swansea, Wales
@virginmedia £50 more for the same package seems unfair to your loyal existing customer's
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lisa fabb #StandWithUkraine🇺🇦
(@fabblisa) reported
from
City and County of Swansea, Wales
@virginmedia Still no resolution
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🧑💻 Michał in CS
(@michalincs) reported
from
Swansea, Wales
I cancelled @virginmedia broadband as the price kept increasing, the service wasn't. They offered 75% more speed for 40% less as I was such a "loyal customers for years". Effectively, they admitted they were overcharging me for years hoping that will make me stay! No thank you.
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Michael
(@MikeARose98) reported
from
Cwmafan, Wales
@virginmedia why are your customer advisors refusing to let people leave? I keep getting hung up on within a few minutes after they've transferred me between each other a few times. This service is shockingly bad 😡
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Geraint Reynolds
(@Gezz99) reported
from
Aberavon, Wales
@virginmedia please update your Virgin Mobile automated message which says lines are open until 22:00. I called at 21:05 and connected to a lost & stolen line who couldn't help and also said they couldn't feed back to anyone that the automated message is wrong 🤦
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chris grindle
(@chrissyg666) reported
from
Dunvant, Wales
@virginmedia it's happening again...the #redbutton is not working #efl
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Neil Parry
(@Ericsonnycon) reported
from
Swansea, Wales
@virginmedia Its seems ss premier league is unwatchable (grainy & lagging) but ss main event isnt too bad,not perfect but better, bt sports are all great.
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Phil Cowley #YJB4LIFE
(@philcowley2) reported
from
Swansea, Wales
@virginmedia PS I know the link is at the bottom when you scroll down, it's just it would be easier if it was at the top
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Chris Richards
(@cymruchrisrich) reported
from
Gorseinon, Wales
@virginmedia down again . No wifi or tv 😡
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Darren Hughes
(@DarrenH99174695) reported
from
Swansea, Wales
@virginmedia Wife had spent over four hours on the phone to various operatives over two days, no help whatsoever.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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SomethingtoSay
(@SumitaS6) reported
@virginmedia the customer service assistant I'm speaking with can't tell me the next step will be for a complaint I have raised after I have been overcharged.
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Paul Hodkin
(@Paulhodkin7) reported
@virginmedia I understand that but you have cancelled the contract as you can’t provide me the service I didn’t want to cancel the contract I was happy to stay in it so your cancelling the contract yet I have to pay for it?
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Mary Walker💙💚
(@MezKateWalker) reported
@virginmedia we had to terminate our contract with you when we moved to an area you don’t serve. We’ve spent hours on the phone to you, trying to arrange the return of router and boxes, been promised four times that you would send the necessary packaging. Still nothing.
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AndyB 1690 RFC
(@Andy_B_86) reported
@SkyHelpTeam Might join use @virginmedia customer service is terrible
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L-PlateGamer
(@LPlateGamer) reported
@virginmedia called for tech support. After being fobbed off by a machine and having to call back, I get told I have to wait 3 to 4 hours for a specialist to phone me back. I have no services that I pay for. None. Get an engineer out NOW!!!
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ed francis
(@pompeyhedge) reported
Even @virginmedia is better than @TalkTalk and that speaks volumes. Never had such an awful service in my life.
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Paul Hodkin
(@Paulhodkin7) reported
@virginmedia @richardbranson @skytv can someone at virgin please contact me as the service I am receiving is awful and I can’t believe what I am being told by one of your managers #virginmedia
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Kenneth Woods
(@kennethwoods) reported
@virginmedia Internet down. Terrible attitude from your customer service team. Lost productivity with a side portion of snark. Shabby work.
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Coaster Caroline
(@TwistedColossus) reported
@virginmedia It is currently saying on the website the service is running fine again.
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Hayley Stewart
(@Haybop_FCD) reported
Trying to watch the rugby but, as per every weekend for the last year, my @virginmedia router keeps dropping signal and I call up and get the same old over used excuses. So cos 10+ years no longer matters to companies... give me recs ona DECENT provider I should look at?