Virgin Media

Virgin Media Outage Report in Neath, Wales

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The latest reports from users having issues in Neath come from postal codes SA10.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Neath, Wales

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Neath and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Neath, Wales 02/20/2026 19:35

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (57%)

    Internet (57%)

  2. Wi-fi (21%)

    Wi-fi (21%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (3%)

    E-mail (3%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Neath, Wales

The most recent Virgin Media outage reports came from the following cities: Port Talbot, Swansea and Neath.

Loading map, please wait...
City Problem Type Report Time
United KingdomPort Talbot Wi-fi
United KingdomPort Talbot Phone
United KingdomSwansea TV
United KingdomSwansea Internet
United KingdomNeath Internet
United KingdomSwansea Internet

Community Discussion

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Virgin Media Issues Reports Near Neath, Wales

Latest outage, problems and issue reports in Neath and nearby locations:

  • Jackson_SCFC Jackson (@Jackson_SCFC) reported from Swansea, Wales

    @virginmedia Again, I appreciate what you're saying, but similarly I've had an engineer to my house and he said that within the parameters of his test, that my connection should be better than average. This is an issue with how my connection is being routed.

  • Jackson_SCFC Jackson (@Jackson_SCFC) reported from Swansea, Wales

    @virginmedia No, I've gone down this route before, just look in to your routing servers and or the bandwidth limit. Any time I do anything remotely intensive all packets start getting dropped. I'm on my knees.

  • Botleylady  Val  (@Botleylady) reported from Swansea, Wales

    Reading @StrictlyDavina comments regarding lack of customer service with @VirginMedia I wholeheartedly agree ; it leaves a lot to be desired . @virginmedia need to apply the service the customers are paying for instead of continually increasing their prices .

  • Leelamou Sophie 🇬🇧🏴󠁧󠁢󠁥󠁮󠁧󠁿🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@Leelamou) reported from Swansea, Wales

    @virginmedia It was definitely intentional! Anyway... an hour later I finally managed to cancel. Won’t ever be using you again. See ya 👋🏼

  • chris061183 chris (@chris061183) reported from Skewen, Wales

    @mb1984 @virginmedia mine is exactly the same keeps going off . it's a load of crap sent me new box and no change. 🤬

  • si_rees Simon Rees (@si_rees) reported from Margam, Wales

    @virginmedia hi my speed has died to a crawl this morning in the SA13 2 area of Port Talbot. Have reset the Super Hub etc. Help needed please.

  • Jackson_SCFC Jackson (@Jackson_SCFC) reported from Swansea, Wales

    @virginmedia I have had: -An upgrade -An engineer come and change the box outside my house -A brand new hub -New power line adapters -My connection tested on your end numerous times And yet the connection, 99 times out of 100, feels like total shit whenever I use anything intensive.

  • chris061183 chris (@chris061183) reported from Skewen, Wales

    @mb1984 @virginmedia glad it's not only me with this issue mate 😂. very poor

  • BottleShopDan Daniel Williams (@BottleShopDan) reported from Maesteg, Wales

    @vmbusinesshelp @vmbusiness @GrumbleGutsUK Ours still doesn't work... 3 weeks

  • BottleShopDan Daniel Williams (@BottleShopDan) reported from Maesteg, Wales

    @vmbusinesshelp @luhbreton @vmbusiness We are on 18 days of no internet or service.. so I feel you

  • BottleShopDan Daniel Williams (@BottleShopDan) reported from Maesteg, Wales

    @vmbusiness It's been 11 days without service... and no call backs... I'd just really like to leave

  • BenSwansea Ben Lewis-Bloor (@BenSwansea) reported from Swansea, Wales

    @virginmedia my internet just suddenly went down 10mins ago. I was using it. Your test says it cant see the equipment SA1 2PQ

  • Hywel79 Hywel (@Hywel79) reported from Swansea, Wales

    You'd think when @virginmedia sent out a new router it'd be one that works better than the old one, apparently not though, this ones shite as well. 3 days in a row, three seemingly random bouts of just not working

  • Jackson_SCFC Jackson (@Jackson_SCFC) reported from Swansea, Wales

    @virginmedia I just googled it and my issue is with my pc hooked to my router with an Ethernet cable, the WiFi is fine

  • parsons_brian Brian Parsons (@parsons_brian) reported from Port Talbot, Wales

    @virginmedia Thanks for the reply, the room where my hub is has great WiFi, my study has my laptop and printer, however WiFi is poor. I’d like to put some kinda booster in there, I did a test and looked into ordering one from you but was dismayed to being told it will cost £3 per mth plus del

  • Sixth_Form_Coll Swansea Sixth form College (@Sixth_Form_Coll) reported from Swansea, Wales

    @virginmedia so disappointed with your service. It’s been 9 months since we changed our package and still @virginmedia cannot get a simple Direct debit form processed correctly.

  • Jackson_SCFC Jackson (@Jackson_SCFC) reported from Swansea, Wales

    @virginmedia 200 down from what I can remember, I'm at work right now so I can't check but the speed isn't the issue. Also, I said "should" because based on his test, it's an above average connection, but in practice, it's wildly inconsistent in terms of ping, packet loss/timing.

  • Botleylady  Val  (@Botleylady) reported from Swansea, Wales

    @virginmedia Reading @StrictlyDavina comments regarding lack of customer service with @VirginMedia I wholeheartedly agree ; it leaves a lot to be desired . @virginmedia need to apply the service the customers are paying for instead of continually increasing their prices .

  • Botleylady  Val  (@Botleylady) reported from Swansea, Wales

    @virginmedia I’m totally disgusted with your call centre service I’ve just had a call from them & the person in question conveniently cut me off whilst in process of speaking to him. This has happened before & a complaint ignored. Value your customers you don’t know the meaning

  • si_rees Simon Rees (@si_rees) reported from Margam, Wales

    @virginmedia My wife rang (as account in her name) eventually got through, and an engineer is expected in next few hours as I connection at all now!!Poor/no mobile signal at home as booster box is connected to your router, so even more inconvenience right now.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • jimbojetset1981 JimbobSquarepants (@jimbojetset1981) reported

    @virginmedia That’s doesn’t help at all. It just directs me to chatbot which I’ve been using unsuccessfully for a week plus!

  • divn_ag Divya Nagar (@divn_ag) reported

    @virginmedia It is regarding closing my account, I am not able to contact virgin media, can you just ask them to take some action on the complaint.

  • AyyEmbo inF Embo (@AyyEmbo) reported

    @virginmedia It's fine wired but I want wireless. I'm in the room above upstairs. Shouldn't be a issue

  • kickinmama Jacquie (@kickinmama) reported

    WORST EVER SERVICE PROVIDER 🤬🤬 If you're looking for great service don't choose @virginmedia . Wait 45 minutes to be told they will have to call you back, then they don't. Constantly put you on hold so they don't have to deal with problems.

  • SwifNick37 Swif’ Nick 🏍💨 (@SwifNick37) reported

    @DUCKmagstoke @virginmedia I’ve just switched to BT after 14 years with sky. Got sick of sky poor WiFi coverage & basically giving away all the sport to BT & most recently Amazon, yet no decreases in their charges or discounts what so ever. Good riddance to sky

  • AstuteConsumer Astute Consumer (@AstuteConsumer) reported

    @virginmedia How do I use the texting service (currently on hold, and it’s “only” been half an hour this time…)

  • Shannon79315272 Shannon Murphy (@Shannon79315272) reported

    @virginmedia can not seem to get into your live help to connect you on an issue. Can someone please help???

  • JamesLoganHowl5 Lord James Logan Howlett (@JamesLoganHowl5) reported

    @virginmedia Then when u phone the call centre the person doesnt listen so maybe if i write here you will listen, Anything electrical left within our home was flung out by insurance as there was water damage to the property and they removed all electrucal goods to prevent elctrical faults..

  • JamesLoganHowl5 Lord James Logan Howlett (@JamesLoganHowl5) reported

    @virginmedia Ad rather u tell ur customers correct info when they are having to leave ur service due to storm damage on the roof of their home and ur agents say any old crap to get them off the phone and charge them for the box and wifi hub,

  • kinkykiedis Tracey (@kinkykiedis) reported

    @virginmedia Hi I appreciate that you are very busy but its been 4 hours since I asked for your help. Please if you can help I need help with my ebilling pin number which I've looked high and low for and it's no where and I can't remember it. I can't log in online without it. Thx