Virgin Media

Virgin Media Outage Report in Gorseinon, City and County of Swansea, Wales

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Gorseinon, Wales

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Gorseinon and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Gorseinon, City and County of Swansea, Wales 11/14/2024 00:55

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (57%)

    Internet (57%)

  2. Wi-fi (15%)

    Wi-fi (15%)

  3. Total Blackout (14%)

    Total Blackout (14%)

  4. TV (8%)

    TV (8%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Gorseinon, City and County of Swansea, Wales

The most recent Virgin Media outage reports came from the following cities: Swansea, Neath, Port Talbot, Llanelli and Ammanford.

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City Problem Type Report Time
United KingdomSwansea Internet
United KingdomSwansea Wi-fi
United KingdomSwansea Wi-fi
United KingdomSwansea Phone
United KingdomNeath TV
United KingdomSwansea Internet

Community Discussion

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Virgin Media Issues Reports Near Gorseinon, Wales

Latest outage, problems and issue reports in Gorseinon and nearby locations:

  • Leelamou Sophie 🇬🇧🏴󠁧󠁢󠁥󠁮󠁧󠁿🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@Leelamou) reported from Swansea, Wales

    @virginmedia It was definitely intentional! Anyway... an hour later I finally managed to cancel. Won’t ever be using you again. See ya 👋🏼

  • _katyjames kat 🍊 (@_katyjames) reported from Swansea, Wales

    @virginmedia pls fix my wifi

  • Hywel79 Hywel (@Hywel79) reported from Swansea, Wales

    You'd think when @virginmedia sent out a new router it'd be one that works better than the old one, apparently not though, this ones shite as well. 3 days in a row, three seemingly random bouts of just not working

  • Botleylady  Val  (@Botleylady) reported from Swansea, Wales

    Reading @StrictlyDavina comments regarding lack of customer service with @VirginMedia I wholeheartedly agree ; it leaves a lot to be desired . @virginmedia need to apply the service the customers are paying for instead of continually increasing their prices .

  • parsons_brian Brian Parsons (@parsons_brian) reported from Port Talbot, Wales

    @virginmedia Thanks for the reply, the room where my hub is has great WiFi, my study has my laptop and printer, however WiFi is poor. I’d like to put some kinda booster in there, I did a test and looked into ordering one from you but was dismayed to being told it will cost £3 per mth plus del

  • Jackson_SCFC Jackson (@Jackson_SCFC) reported from Swansea, Wales

    @virginmedia No, I've gone down this route before, just look in to your routing servers and or the bandwidth limit. Any time I do anything remotely intensive all packets start getting dropped. I'm on my knees.

  • Jackson_SCFC Jackson (@Jackson_SCFC) reported from Swansea, Wales

    @virginmedia Again, I appreciate what you're saying, but similarly I've had an engineer to my house and he said that within the parameters of his test, that my connection should be better than average. This is an issue with how my connection is being routed.

  • Jackson_SCFC Jackson (@Jackson_SCFC) reported from Swansea, Wales

    @virginmedia 200 down from what I can remember, I'm at work right now so I can't check but the speed isn't the issue. Also, I said "should" because based on his test, it's an above average connection, but in practice, it's wildly inconsistent in terms of ping, packet loss/timing.

  • Sixth_Form_Coll Swansea Sixth form College (@Sixth_Form_Coll) reported from Swansea, Wales

    @virginmedia so disappointed with your service. It’s been 9 months since we changed our package and still @virginmedia cannot get a simple Direct debit form processed correctly.

  • Jackson_SCFC Jackson (@Jackson_SCFC) reported from Swansea, Wales

    @virginmedia I have had: -An upgrade -An engineer come and change the box outside my house -A brand new hub -New power line adapters -My connection tested on your end numerous times And yet the connection, 99 times out of 100, feels like total shit whenever I use anything intensive.

  • JonoTobin Jonathan Tobin (@JonoTobin) reported from Aberavon, Wales

    Spend hours waiting for someone to answer @virginmedia then they just tell me ‘wait till tomorrow and it will work’. And it never does, cancellation never sounded so appealing

  • WayneBirch11 Wayne Birch (@WayneBirch11) reported from Swansea, Wales

    @virginmedia just awful customer service just had a agent laugh at me down the phone it’s now 14 days with a damaged phone

  • belock14 Beccy Blackmore (@belock14) reported from Aberavon, Wales

    @virginmedia I’m having problems getting through to your customer services, I’ve been trying since yesterday morning. This is unacceptable. Please can you send me a link for a web chat.

  • Botleylady  Val  (@Botleylady) reported from Swansea, Wales

    @virginmedia I’m totally disgusted with your call centre service I’ve just had a call from them & the person in question conveniently cut me off whilst in process of speaking to him. This has happened before & a complaint ignored. Value your customers you don’t know the meaning

  • Jackson_SCFC Jackson (@Jackson_SCFC) reported from Swansea, Wales

    @virginmedia I just googled it and my issue is with my pc hooked to my router with an Ethernet cable, the WiFi is fine

  • chris061183 chris (@chris061183) reported from Skewen, Wales

    @mb1984 @virginmedia mine is exactly the same keeps going off . it's a load of crap sent me new box and no change. 🤬

  • chris061183 chris (@chris061183) reported from Skewen, Wales

    @mb1984 @virginmedia glad it's not only me with this issue mate 😂. very poor

  • BenSwansea Ben Lewis-Bloor (@BenSwansea) reported from Swansea, Wales

    @virginmedia my internet just suddenly went down 10mins ago. I was using it. Your test says it cant see the equipment SA1 2PQ

  • Botleylady  Val  (@Botleylady) reported from Swansea, Wales

    @virginmedia Reading @StrictlyDavina comments regarding lack of customer service with @VirginMedia I wholeheartedly agree ; it leaves a lot to be desired . @virginmedia need to apply the service the customers are paying for instead of continually increasing their prices .

  • _katyjames kat 🍊 (@_katyjames) reported from Swansea, Wales

    @virginmedia We had a box fitted yesterday and the signal just isn’t working, it drops ever other minute or so and we can only get service in the room where the box is

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • AshokWhybother Ashok Patel (@AshokWhybother) reported

    @virginmedia Went to service checker option on your website, typed in my postcode and it said I'd got an issue with my tv

  • Ash_470 ᗩSᕼ (@Ash_470) reported

    @SallyAnMatthews I keep seeing everyone having issues with @virginmedia lately. Hope you get the problem sorted. what is up with it?

  • colingillespie5 colin (@colingillespie5) reported

    @SallyAnMatthews @virginmedia Don't hold your breath Sally they only want your money terrible supplier

  • DanToma85 Daniel Toma (@DanToma85) reported

    @mrmujac @virginmedia Pal honestly. Virgin media customer support is traumatising.

  • georginabartl Georgina Bartl (@georginabartl) reported

    @virginmedia No it was not interrupted, a member of your customer service team actively hung up on me. Can you see why I don’t want to waste another hour of my time, to be told they don’t know why you cancelled my contract and the deal is no longer available

  • tony5162 Tony Grainger (@tony5162) reported

    @virginmedia When u offer a newbie same package for £20, then offer a loyal customer of 25years same deal at £31 THAT IS NOT GREAT VALUE.

  • markturner2012 mark (@markturner2012) reported

    @virginmedia hi need help with your v6 box why are your standard channels so crap to watch .I went and got new hdmi lead and still the same is their something I can do to get a good picture. If not can I have a new box to see if it’s the box on way out.

  • chriscresswell chris cresswell (@chriscresswell) reported

    @virginmedia apparently but then it was agreed the last time so who knows? this time I have at least had an email which is a step forward! so what's your suggestion for a resolution for this poor customer

  • Mid_WifeCrisis Polly James (@Mid_WifeCrisis) reported

    @virginmedia Hi again, I wasn’t being sarcastic with last reply, husband just wants clarity as to whether a further live chat is likely to help. Please advise before 2:30.

  • georginabartl Georgina Bartl (@georginabartl) reported

    @virginmedia Maybe one of your operatives could take the initiative and call me to resolve an issue that Virgin has caused?