Virgin Media

Virgin Media Outage Report in Gorseinon, City and County of Swansea, Wales

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Gorseinon, Wales

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Gorseinon and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Gorseinon, City and County of Swansea, Wales 04/04/2025 04:30

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (55%)

    Internet (55%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (13%)

    Total Blackout (13%)

  4. TV (7%)

    TV (7%)

  5. E-mail (6%)

    E-mail (6%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Gorseinon, City and County of Swansea, Wales

The most recent Virgin Media outage reports came from the following cities: Swansea, Neath, Port Talbot and Llanelli.

Loading map, please wait...
City Problem Type Report Time
United KingdomSwansea TV
United KingdomSwansea Wi-fi
United KingdomNeath Internet
United KingdomPort Talbot Total Blackout
United KingdomPort Talbot Internet
United KingdomPort Talbot Total Blackout

Community Discussion

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Virgin Media Issues Reports Near Gorseinon, Wales

Latest outage, problems and issue reports in Gorseinon and nearby locations:

  • therealGDJ G (@therealGDJ) reported from Pontarddulais, Wales

    @virginmedia do you actually offer any kind of service??

  • jamesleonard40 jamesleonard (@jamesleonard40) reported from Swansea, Wales

    @virginmedia ffs sake why has our bill gone up too £76 a month just because football back on not happy #lookingtoochange Anyone recommend another service cheaper @SkySports @TalkTalk my dad only wants football nothing else #football #sports

  • therealGDJ G (@therealGDJ) reported from Pontarddulais, Wales

    @virginmedia abysmal service. I’ve spent almost 2 weeks trying to get through to speak to someone about the price increase you’re looking to force on me, despite that I’m meant to benefit from #MatesRates for life. Please pick up the phone!!!

  • YilmazKml Kamil Yılmaz (@YilmazKml) reported from Swansea, Wales

    @virginmedia what is difficult about transferring my Internet to my new address? I have spoken to your agents umpteenth times, received confirmation that my request has been received, but still no internet service after nearly two weeks...this is really annoying.

  • MarkDav96152735 Mark Davis (@MarkDav96152735) reported from Gorseinon, Wales

    When you work from home you rely on the internet coverage from your supplier. Mine has gone down this morning with expected fix at 3pm. No prior warning from @virginmedia SHITE!!!!!

  • Veronica_Cino Véronica (@Veronica_Cino) reported from Swansea, Wales

    @virginmedia ive been on hold for age (56 minutes now?!) no reply on social media or from the websitei am an essential worker and I need internet to work. Your customer service is the worst

  • CLlewellyn19 Chris Llewellyn (@CLlewellyn19) reported from Swansea, Wales

    @virginmedia Got through to someone this morning. A new box is needed and a technician booked for Tuesday. Any chance you can contact my mate @wrighty1313 he’s been having issues too 👍

  • IROJDP Jonathan🏴󠁧󠁢󠁷󠁬󠁳󠁿🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@IROJDP) reported from Swansea, Wales

    @virginmedia been on hold for over an hour and twenty mins with my 90yo dad to try to solve a C130 connection problem. And still no answer. Absolute shambles customer service

  • SimonLew87 S (@SimonLew87) reported from Swansea, Wales

    @virginmedia TBH I’ve restarted the WiFi as per your tips online but the performance is really poor.

  • Veronica_Cino Véronica (@Veronica_Cino) reported from Swansea, Wales

    @virginmedia how i understand whats going on with my broadband? I dont have the contract with me (the Landlord got it), my internet is down and i need to work from home. Can you guys help me?

  • therealGDJ G (@therealGDJ) reported from Pontarddulais, Wales

    @philhovestadt @virginmedia That is only half of the issue...

  • Shane_Rees 🏴󠁧󠁢󠁷󠁬󠁳󠁿Shane🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@Shane_Rees) reported from Swansea, Wales

    @virginmedia took out new contract. Been waiting 2 days for the service to be activated and have been promised 2 call backs to help resolve the issue which has I have not had. Very poor service indeed.

  • LucyMazuma Lucy Cohen (@LucyMazuma) reported from Swansea, Wales

    @virginmedia Are there problems in the Swansea area? Internet has been dropping out periodically for the last 2 days.

  • grumpyoldprof Duncan Lewis (@grumpyoldprof) reported from Skewen, Wales

    @virginmedia Can someone please help with an error code of 7400 with a TiVo box. I have been waiting on the phone for 30 minutes already. This is not a new installation but has just appeared. Help!

  • Botleylady  Val  (@Botleylady) reported from Swansea, Wales

    Still holding on the phone to @virginmedia after 1hr. 31mins 43secs. Absolutely disgusting service.

  • Veronica_Cino Véronica (@Veronica_Cino) reported from Swansea, Wales

    @virginmedia You guys are the worst literally, your replies are so slow!

  • mikeyowen2 Michael owen Ⓜ (@mikeyowen2) reported from Cwmafan, Wales

    @virginmedia network is the worst WiFi I have ever witnessed in my life.

  • abbiet126 Abbie Thompson (@abbiet126) reported from Swansea, Wales

    @virginmedia why is WiFi down for the fourth time this week whilst the app says service is fine? I know it’s not just my box.

  • CLlewellyn19 Chris Llewellyn (@CLlewellyn19) reported from Swansea, Wales

    @virginmedia Is there anyone working tonight? My box is not working and is stuck on the starting up page. Been like it for about 3 hours. Waited on the phone for an hour then got cut off, been waiting for another 2 hours 😡

  • Shane_Rees 🏴󠁧󠁢󠁷󠁬󠁳󠁿Shane🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@Shane_Rees) reported from Swansea, Wales

    @virginmedia I have and have been advised to reboot the router after 14:00. If I have any issues I will be back in touch.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • AlexArnald A Arnald (@AlexArnald) reported

    @virginmedia If you are wondering if @virginmedia is a good provider, do not and go elsewhere. Every day the network is down for a reason or another. This is time it is a 10 days fault. And if you leave in Hampstead it is the worst I have ever seen. And not add to this @TheO2 down as often.

  • KevSousaClark Kev Clark (@KevSousaClark) reported

    @virginmedia Hi no not resolved also a similar problem on the sky sports app whereby it only allows one device to watch rather than two at rhe same time i spent a frustrsting time on a call with yourselves on that with no resolution

  • JMilnerSmyth James M-S #FBPE (@JMilnerSmyth) reported

    Finally did it! Managed to cancel #virginmedia our biggest failing in lockdown...

  • DSJSoley Darren Soley (@DSJSoley) reported

    @virginmedia can someone help out with an issue that has been outstanding since 30th December. Numerous calls and numerous lies. Website, agents and customer service are doing nothing.

  • randellauk82 Ashley (@randellauk82) reported

    @virginmedia Spoke last night as I chased up and awaiting but herd nothing this has been ongoing weeks now trying to upsell me when I’m on the top speeds! I’ve needed a hub 4 to resolve issue but I speak to a brick wall

  • Mark95441028 Mark (@Mark95441028) reported

    Anyone else have murder with @virginmedia customer services? absolute shambles of an outfit!

  • Dr_skullmonkey Sydward🐙 (@Dr_skullmonkey) reported

    VIRGIN MEDIA FIX MY INTERNET I haven't had internet since Monday😭 and I have online classes next week can't afford to miss them😭😭

  • Leftfield25 Jamie Galbraith (@Leftfield25) reported

    @virginmedia your products when working are great...your customer service when they don’t is shameful, cut off this morning, after waiting for someone for over 30 mins because you have no idea what is happening

  • Philsnr Phil🇬🇧🏴󠁧󠁢󠁥󠁮󠁧󠁿🏴󠁧󠁢󠁳󠁣󠁴󠁿🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@Philsnr) reported

    @virginmedia I sent the damn complaint in, it was practically a begging letter, I'm seriously at the end of my rope, how about Virgin Media just get in touch with me!

  • BadgerGrove MisterT65 (@BadgerGrove) reported

    Must say that the customer service @virginmedia is atrocious. Moved from pillar to post to activate my 360 account. An hour and a half and still no joy. Good mind to leave them!!!