Virgin Media Outage Report in Gorseinon, City and County of Swansea, Wales
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Gorseinon, Wales
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Gorseinon and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 02: Problems at Virgin Media
Virgin Media is having issues since 05:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Gorseinon, City and County of Swansea, Wales
The most recent Virgin Media outage reports came from the following cities: Swansea, Neath and Port Talbot.
| City | Problem Type | Report Time |
|---|---|---|
 Swansea |
Internet | |
| Neath |
Internet | |
| Neath |
Wi-fi | |
| Port Talbot |
Wi-fi | |
| Port Talbot |
Phone | |
| Swansea |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Gorseinon, Wales
Latest outage, problems and issue reports in Gorseinon and nearby locations:
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S
(@SimonLew87) reported
from
Swansea, Wales
@virginmedia why am I buying for you when your broadband service continues to disconnect?! #complaint 😡
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𝗗𝗲𝘅 𝗙𝗶𝘁𝘇𝗴𝗲𝗿𝗮𝗹𝗱
(@Dex_Fitz) reported
from
Skewen, Wales
@virginmedia I’ve detailed that I have been lied to and expressed strong dissatisfaction with your customer service and your reply is to check if there are any issues in my area? Like I said, I’ll await a manager to call (if that actually happens) and add this to the complaint. Really poor.
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S
(@SimonLew87) reported
from
Swansea, Wales
@virginmedia Hey I’ve done everything on your website and still the same issues.
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Chris Llewellyn
(@CLlewellyn19) reported
from
Swansea, Wales
@virginmedia Is there anyone working tonight? My box is not working and is stuck on the starting up page. Been like it for about 3 hours. Waited on the phone for an hour then got cut off, been waiting for another 2 hours 😡
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S
(@SimonLew87) reported
from
Swansea, Wales
@virginmedia Yeah I’ve done that and same issues
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Benjamin Woodcock
(@TheBenWoodcock) reported
from
Swansea, Wales
@virginmedia a lot of good your mobile service is when I cant call 111 from my phone
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S
(@SimonLew87) reported
from
Swansea, Wales
@virginmedia TBH I’ve restarted the WiFi as per your tips online but the performance is really poor.
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Lucy Cohen
(@LucyMazuma) reported
from
Swansea, Wales
@virginmedia Are there problems in the Swansea area? Internet has been dropping out periodically for the last 2 days.
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S
(@SimonLew87) reported
from
Swansea, Wales
@virginmedia Absolutely awful considering the service provided by your company is terrible, I’m still waiting for a response to my complaint!
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S
(@SimonLew87) reported
from
Swansea, Wales
@virginmedia Yes I have and it’s says there are no issues. It’s frustrating as I’m working from home and continues to drop or go off.
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Michael owen Ⓜ
(@mikeyowen2) reported
from
Cwmafan, Wales
@virginmedia network is the worst WiFi I have ever witnessed in my life.
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Rachel George
(@George2Rachel) reported
from
Neath, Wales
@virginmedia Problems are still@ongoing. Still unable to contact via phone to order a new router.
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Chris Llewellyn
(@CLlewellyn19) reported
from
Swansea, Wales
@virginmedia Got through to someone this morning. A new box is needed and a technician booked for Tuesday. Any chance you can contact my mate @wrighty1313 he’s been having issues too 👍
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Rachel George
(@George2Rachel) reported
from
Neath, Wales
@virginmedia After being on hold for over 50 minutes I had to end the call. I’m literally back to square one. That’s the problem.
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S
(@SimonLew87) reported
from
Swansea, Wales
@virginmedia An engineer came out but still not working properly.
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Mark Davis
(@MarkDav96152735) reported
from
Gorseinon, Wales
When you work from home you rely on the internet coverage from your supplier. Mine has gone down this morning with expected fix at 3pm. No prior warning from @virginmedia SHITE!!!!!
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Jonathan🏴🏴
(@IROJDP) reported
from
Swansea, Wales
@virginmedia been on hold for over an hour and twenty mins with my 90yo dad to try to solve a C130 connection problem. And still no answer. Absolute shambles customer service
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Benjamin Woodcock
(@TheBenWoodcock) reported
from
Swansea, Wales
@virginmedia im getting really annoyed with your mobile service as I cannot receive any automated text messages (which makes 2FA for some stuff impossible). This is an ongoing issue. Also unable to get through to 150
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Véronica
(@Veronica_Cino) reported
from
Swansea, Wales
@virginmedia You guys are the worst literally, your replies are so slow!
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Abbie Thompson
(@abbiet126) reported
from
Swansea, Wales
@virginmedia why is WiFi down for the fourth time this week whilst the app says service is fine? I know it’s not just my box.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Adam Carlile 🇪🇺
(@FrozenProduce) reported
@virginmedia I have, the SNR and noise levels on the modem are fine, the packet detection is happening at the router level, and that’s connected directly into the modem via cable. Apparently there’s an ongoing issue in KT4 F008611099. Which has a fix day of 11/04 however it’s slipped 6 times.
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claire whyte
(@clairewhyte12) reported
@virginmedia apparently there are no issues detected but my internet hasn’t worked for the last hour!
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Alicia Brooks
(@aliciabbrooks) reported
@virginmedia Thanks for getting back to me, no broadband issues in my area but my WiFi is cutting out every 15/20 mins
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Muhammad
(@dxbmok) reported
@virginmedia the speeds today are just poor, 40MB on a 200MB connection. What's happening?
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Al Noakes
(@alnoakes) reported
@virginmedia I've now spent over a month trying to get your staff to "look into this" - the solution here cannot be for me to post in a forum and then hope that someone looks at it this week and decides to do something. PLEASE can I speak to someone directly about this?
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Rob Peledie
(@RobertPeledie) reported
from
Weston-super-Mare, England
@virginmedia are you having issues in Weston-super-mare? Intermittent quality, now it’s down completely. Tried restarting
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Ade Thompson
(@apt) reported
@virginmedia No, I’m getting a single flashing green light. They seems to think it was a hardware issue, but I’m not sure if that is hardware as in modem/router or hardware as in the cables. It’s been installed just 2 weeks.
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Nash
(@warriorroyalty) reported
@virginmedia why oh why is your service THIS bad?Without exaggerating I have a drop in service every other day.This is ridiculous. #SORTITOUT #BR1area
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Ade Thompson
(@apt) reported
@virginmedia Internet down since yesterday, troubleshooting followed. I’m a keyworker working from home and when I spoke to you on the phone the earliest engineer appointment I can get it for tomorrow afternoon (12-4pm). Is there anything that can be done?
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SN
(@sss87rian) reported
@virginmedia Hi @virginmedia when we call automated message says your engineers are fixing a complex issue. Is there an estimated time to fix this. Your status page still says no issues in HA8. Works for 2 mins, doesn't work for 10 mins and cycle continues. Its been well over 5 days for us.