Virgin Media outages and service status in Neath, Wales
Problems detected
Users are reporting problems related to: internet, tv and wi-fi.
Full Outage Map
- Virgin Media generated 0 outage signals in the last 24 hours around Neath, including 0 direct reports.
- The most common problems reported in this area mention TV, Internet, and Wi-fi.
- The most recent signal from this area was received Jun 8, 7:12 PM GMT+1.
- TV (80%)
- Internet (10%)
- Wi-fi (4%)
- Phone (3%)
- E-mail (1%)
- Total Blackout (1%)
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Problems in the last 24 hours in Neath, Wales
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Neath, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
June 12: Problems at Virgin Media
Virgin Media is having issues since 06:40 AM GMT. Are you also affected? Leave a message in the comments section!
Live Outage Map Near Neath, Wales
The most recent Virgin Media outage reports came from the following cities: Swansea, Neath, Port Talbot, and Maesteg.
| City | Problem Type | Report Time |
|---|---|---|
 Swansea
|
Internet | 4 days ago |
|
Swansea
|
Internet | 6 days ago |
|
Neath
|
Internet | 7 days ago |
|
Swansea
|
Wi-fi | 8 days ago |
|
Swansea
|
12 days ago |
Nearby cities with recent reports
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Neath, Wales
Latest outage, problems and issue reports in Neath and nearby locations:
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GAYNOR JOHNSON (@JOHNSONGAYNOR) reported from Skewen, Wales@virginmedia Had trouble with TV since this morning. Now have just BBC and ITV. Tried phoning but had short message saying they are busy and phone later! Phoned later…same message! What’s going on!?
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Adam Croft (@Adamcroft1996) reported from Pontarddulais, Wales@virginmedia had no wifi since essential work was carried out in the area yesterday. It was supposed to be back up by 4pm yesterday. Neighbour had same issue engineer came out to neighbour and realised we both had the same problem. He said he would let me know what 1/2
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Rachel George (@George2Rachel) reported from Neath, Wales@virginmedia still trying to sort broadband.Was promised a booster, no show.Calling to report a fault.Disconnected calls Again. Taking up hours of my time. customer service appalling. raising own complaint with offcom as you couldn’t be bothered to give me results of last one
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S (@SimonLew87) reported from Swansea, Wales@virginmedia Yes I have and it’s says there are no issues. It’s frustrating as I’m working from home and continues to drop or go off.
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Duncan Lewis (@grumpyoldprof) reported from Skewen, WalesCould someone @virginmedia please help. I cannot access my ntlworld emails. This happened a few weeks ago when I was shut out of my account at your end.
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Geraint Reynolds (@Gezz99) reported from Aberavon, Wales@virginmedia please update your Virgin Mobile automated message which says lines are open until 22:00. I called at 21:05 and connected to a lost & stolen line who couldn't help and also said they couldn't feed back to anyone that the automated message is wrong 🤦
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Neil Parry (@Ericsonnycon) reported from Swansea, Wales@virginmedia There are no issues via your link
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Jonathan Tobin (@JonoTobin) reported from Port Talbot, Wales@virginmedia I was advised that I need to speak to a different department, by what feels like every department in Virgin Media! Whoever dealt with the house to house transfer has made an error.. and has somehow cancelled my service. But no department is taking responsibility to fix
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Benjamin Woodcock (@TheBenWoodcock) reported from Swansea, Wales@virginmedia im getting really annoyed with your mobile service as I cannot receive any automated text messages (which makes 2FA for some stuff impossible). This is an ongoing issue. Also unable to get through to 150
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Paul Johnson (@enfysjack) reported from Swansea, WalesHe @virginmedia Can you explain to me why a new customer can have the same package as me for £33 ? Whilst I am currently paying £85
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The_Viking (@The_Dave_89) reported from Swansea, Wales@GalePrime @AshBoio @LoREclipse It's still **** as it's virgin media
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S (@SimonLew87) reported from Swansea, Wales@virginmedia An engineer came out but still not working properly.
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Paul G (@paul_g89) reported from Swansea, Wales@virginmedia can’t update my package online can you help please
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chris (@chris061183) reported from Skewen, Wales@mb1984 @virginmedia mine is exactly the same keeps going off . it's a load of crap sent me new box and no change. 🤬
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Carl Billingsley (@carlbillings61) reported from City and County of Swansea, Wales@virginmedia - another frustrating phone call to you where previously upheld complaint still not initiated 😡. Can someone contact me please ?
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Kamil Yılmaz (@YilmazKml) reported from Swansea, Wales@virginmedia what is difficult about transferring my Internet to my new address? I have spoken to your agents umpteenth times, received confirmation that my request has been received, but still no internet service after nearly two weeks...this is really annoying.
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lisa fabb #StandWithUkraine🇺🇦 (@fabblisa) reported from City and County of Swansea, Wales@virginmedia Still no resolution
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Sara-Jane (@identiti32) reported from Price Town, Wales@virginmedia Sort IT OUT IF I DONT ANSWER I CANNOT BECAUSE NO INTERNET BECAUSE @Plusnet suck AT HOUSEMOVES AND I HAVE NO SIGNAL
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S (@SimonLew87) reported from Swansea, Wales@virginmedia why am I buying for you when your broadband service continues to disconnect?! #complaint 😡
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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pentor coley (@PentorC32526) reportedTired of paying for multiple subscriptions like Sky, BT Sport, Virgin Media, Now TV, Amazon Prime, Disney+, Apple TV+? I have got the solution. This IPTV @8K_PRO_IPTV10 offers: • 300,000+ live channels • 65,000+ VODs • PPV events • Netflix • 78,000+ movies
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peps36 (@peps36) reported@virginmedia Someone from your support team rang me on what’s app said they would ring back in a few minutes that was 2 hrs ago ????
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An Spailpín Fánach (@anspailpin) reported@38086fd7be4a4e2 So I understand. It'll be interesting to see if they keep that up for the tournament. BTW, do you know if ITV do the dog much with ads? Virgin Media are savage for ads just before rugby games, for instane, and at half time. RTE are bad too, but not as bad. How are ITV?
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Stephen Hampson (@StephenHampson) reported@gblondon1 @skytv Wait till the new customer vibes runs out and they treat you the way sky did. Increase in bills and decrease in customer service. Isn't this right @virginmedia
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Nicholas Reicher (@NSReicher) reported@PeteUK7 @virginmedia We had the same problem with Verizon. We told them my father in law didn't abandon his service-he died. And we were positive if given a choice, he'd have preferred to continue using their service. Verizon canceled.
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Sally Briars (@SallyBriars) reported@virginmedia what is going on in Leicester LE2 to not have any service? done every troubleshooting step and my router comes back on my phone just says connected without internet nothing is working! One minute the service status is fine the next it says intermittent signal fix it!
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Jake (@Jake_Mez) reported@virginmedia @gblondon1 Oh yeah until you’ve been a customer for years and then get charged way more than new customers for the same deal so you either have to threaten to leave to get offered a good deal, or leave and rejoin 🫣
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Qwerty (@jimjam1234567) reported@gblondon1 @skytv Asked Virgin Media what options do I have for having their TV service in different parts of the house without running cables through my home...they offered me a firestick!
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Trevor Gadd (@GaddTrevor) reported@gblondon1 @skytv @virginmedia Wish we had virgin in my area. Sky extortionate fees now, love sports, multi room and boys watch at uni so not really much choice. I believe their Sat contract runs out in a few years so will lose some of the service I currently get so will def leave then
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2WB (@2WB10) reported@gblondon1 @skytv @virginmedia You’ll come to regret it. They’re great when joining and setting up but if you have a problem be prepared for a lot of frustration and time wasting. They’re absolutely horrendous for customer service. I was lied to, transfered to dead lines, put on hold without coming back etc.