Virgin Media outages and service status in Neath, Wales

Problems in the last 24 hours in Neath, Wales

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Neath, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Neath, Wales

The most recent Virgin Media outage reports came from the following cities: Swansea, and Neath.

City	Problem Type	Report Time
Swansea	Internet	6 days ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Neath, Wales

Latest outage, problems and issue reports in Neath and nearby locations:

• 
  Rachel George (@George2Rachel) reported 21 seconds ago from Neath, Wales

  @virginmedia still trying to sort broadband.Was promised a booster, no show.Calling to report a fault.Disconnected calls Again. Taking up hours of my time. customer service appalling. raising own complaint with offcom as you couldn’t be bothered to give me results of last one

• 
  Helen Roberts 🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@Babyeh66) reported 1 minute ago from Swansea, Wales

  @virginmedia Hello, can’t get into @NetflixUK on TiVo box tonight getting error code A01, haven’t had this problem before please help

• 
  Hywel (@Hywel79) reported 6 minutes ago from Swansea, Wales

  You'd think when @virginmedia sent out a new router it'd be one that works better than the old one, apparently not though, this ones shite as well. 3 days in a row, three seemingly random bouts of just not working

• 
  Lucy Cohen (@LucyMazuma) reported 12 minutes ago from Swansea, Wales

  @virginmedia Are there problems in the Swansea area? Internet has been dropping out periodically for the last 2 days.

• 
  🧑‍💻 Michał in CS (@michalincs) reported 17 minutes ago from Swansea, Wales

  I cancelled @virginmedia broadband as the price kept increasing, the service wasn't. They offered 75% more speed for 40% less as I was such a "loyal customers for years". Effectively, they admitted they were overcharging me for years hoping that will make me stay! No thank you.

• 
  Sarah (@Vanilla__Slice) reported 18 minutes ago from Swansea, Wales

  @virginmedia I'm moving home at the weekend so engineer's came out to the new property today to connect the outside cables to the house. They were unable to as the neighbours are using that cable. Hope you can help.

• 
  🏴󠁧󠁢󠁷󠁬󠁳󠁿Shane🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@Shane_Rees) reported 18 minutes ago from Swansea, Wales

  @virginmedia I have and have been advised to reboot the router after 14:00. If I have any issues I will be back in touch.

• 
  chris grindle (@chrissyg666) reported 19 minutes ago from Dunvant, Wales

  @virginmedia it's happening again...the #redbutton is not working #efl

• 
  Véronica (@Veronica_Cino) reported 20 minutes ago from Swansea, Wales

  @virginmedia how i understand whats going on with my broadband? I dont have the contract with me (the Landlord got it), my internet is down and i need to work from home. Can you guys help me?

• 
  Ade Wagstaff Physio MACP 🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@adewagstaff) reported 20 minutes ago from Swansea, Wales

  @virginmedia business- 30 mins outage on Friday and its still off. Take it you are giving me a free couple of months for the poor service? Thanks, very kind.

• 
  The_Viking (@The_Dave_89) reported 26 minutes ago from Swansea, Wales

  @GalePrime @AshBoio @LoREclipse It's still **** as it's virgin media

• 
  Lucy Cohen (@LucyMazuma) reported 34 minutes ago from Swansea, Wales

  @virginmedia Yes so far. But apparently it's a temporary fix and they'll have to return again.

• 
  Beccy Blackmore (@belock14) reported 45 minutes ago from Aberavon, Wales

  @virginmedia I’m having problems getting through to your customer services, I’ve been trying since yesterday morning. This is unacceptable. Please can you send me a link for a web chat.

• 
  👹JGall👹 (@_JGall) reported 47 minutes ago from Swansea, Wales

  @MrsSusanAlder @virginmedia Virgin are so bad I have them too

• 
  𝗗𝗲𝘅 𝗙𝗶𝘁𝘇𝗴𝗲𝗿𝗮𝗹𝗱 (@Dex_Fitz) reported 50 minutes ago from Skewen, Wales

  @virginmedia So you’re telling me that because 3 separate members of your staff have lied and not raised a complaint when I’ve asked, I now need to send you a letter? Are you joking? #VirginMedia

• 
  Sara-Jane (@identiti32) reported 51 minutes ago from Price Town, Wales

  @virginmedia Sort IT OUT IF I DONT ANSWER I CANNOT BECAUSE NO INTERNET BECAUSE @Plusnet suck AT HOUSEMOVES AND I HAVE NO SIGNAL

• 
  Jackson (@Jackson_SCFC) reported 52 minutes ago from Swansea, Wales

  @virginmedia Again, I appreciate what you're saying, but similarly I've had an engineer to my house and he said that within the parameters of his test, that my connection should be better than average. This is an issue with how my connection is being routed.

• 
  Duncan Lewis (@grumpyoldprof) reported 53 minutes ago from Skewen, Wales

  @virginmedia Can someone please help with an error code of 7400 with a TiVo box. I have been waiting on the phone for 30 minutes already. This is not a new installation but has just appeared. Help!

• 
  Stuart Davis (@stuartdavis21) reported 58 minutes ago from Swansea, Wales

  Virgin shitty media down yet again #VirginMediadown #virginmedia

• 
  Michael (@MikeARose98) reported 59 minutes ago from Cwmafan, Wales

  @virginmedia why are your customer advisors refusing to let people leave? I keep getting hung up on within a few minutes after they've transferred me between each other a few times. This service is shockingly bad 😡

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  hennii (@NathanH17475101) reported 8 minutes ago

  @virginmedia My WiFi has been down for over 2 hours. The box is flashing red. Apparently no outage in my area. I have tried all recommend things

• 
  Deano (@deanspread) reported 8 minutes ago

  @virginmedia Well I’m at work now but it was working then going off for a couple minutes then back on all day. Then about 9pm went off for 20 mins then back on. Went on your page to check the service and it was saying nothing was wrong.

• 
  ShinP3ngy (@NotSoP3ng) reported 8 minutes ago

  @O2 is **** for customer service since the Virgin Media merger constantly logged out an log back in won’t let me pay on the app can never get through when I’m at work sort this **** out man I’ve been with you forever same number everything

• 
  Tariq Mahmood (@tariqm786) reported 14 minutes ago

  @virginmedia No.. I called at 14.35 and was told I’ll be sent a text message once fixed as there is an issue in the area.

• 
  YorkshireB'stard (@Phil197881) reported 16 minutes ago

  @TheGriftReport I have the same problem with Virgin media, their call centre is in India and more than once I've just rung off after not understanding what the guy said.

• 
  Clare Hutchins (@MinnieM40) reported 16 minutes ago

  @virginmedia I’ve just been advised by your customer team in chat there is no larger remote for the 360. For someone who is sight impaired this is unwelcome news.

• 
  David Grant (@DavidGrant58131) reported 17 minutes ago

  Virgin media broadband down in Swords for 4 days so far ...no communication...no contact....@richardbranson ???

• 
  v (@CourageHonour) reported 18 minutes ago

  @virginmedia virgin media absolute joke with no customer service of any use....totally given up trying to resolve issues......bye...hello sky.

• 
  Bish Limbu (@bish_limbu) reported 22 minutes ago

  Thank you Virgin Media for upgrading my hub … for spotting issues with my old one unilaterally, and doing all for free!

• 
  NJS (@NJS0580) reported 22 minutes ago

  @virginmedia Any idea when the broadband issue will be fixed in my area ? Teesside . It’s been slow for a good few weeks . Finally the service status page shows there is an issue ,the estimated fix date keeps changing. My internet is now working intermittently.