Virgin Media outages and service status in Plymouth, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Full Outage Map
- Virgin Media generated 0 outage signals in the last 24 hours around Plymouth, including 0 direct reports.
- The most common problems reported in this area mention Internet, Total Blackout, and Wi-fi.
- The most recent signal from this area was received Apr 19, 10:57 AM GMT+1.
- Internet (80%)
- Total Blackout (10%)
- Wi-fi (10%)
The latest reports from users having issues in Plymouth come from postal codes PL3 , PL2 , PL4 and PL6 .
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Problems in the last 24 hours in Plymouth, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Plymouth, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
April 20: Problems at Virgin Media
Virgin Media is having issues since 09:20 AM GMT. Are you also affected? Leave a message in the comments section!
Live Outage Map Near Plymouth, England
The most recent Virgin Media outage reports came from the following cities: Plymouth, and Gunnislake.
| City | Problem Type | Report Time |
|---|---|---|
 Plymouth
|
Internet | 1 day ago |
|
Gunnislake
|
Total Blackout | 11 days ago |
|
Plymouth
|
Internet | 16 days ago |
Community Discussion
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Virgin Media Issues Reports Near Plymouth, England
Latest outage, problems and issue reports in Plymouth and nearby locations:
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Katie ⚔️ (@katestar) reported from Plymouth, England@virginmedia my service is down in PL4 Plymouth and I'm home working! When will it be resolved? My account says there is no issue but restarting router hasn't fixed anything?
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Jordan 🪴 (@Jordan4Instance) reported from Plymouth, EnglandAny chance virgin media will cover my WFH shift while their internet is down in the southwest 😴
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Claire Bolitho (@cabolitho) reported from Plymouth, EnglandI’ve been on your so called online chat help desk since Friday @virginmedia it’s now Wednesday. Every 12 hours I get asked if I still want help which I confirm I then have to go through security checks and then no response for another 12 hours then the whole process starts again
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Steve Prior (@Steve_M_Prior) reported from Manadon, England@virginmedia any update to internet at PL4 area? Still down.
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Kim Irving (@lovebird159) reported from Plympton, England@virginmedia Not really. Still having issues with the broadband upstairs. They changed something on my router. Now can’t access my connect app as says I’m still logged in even though I logged out ! Asked for a booster but never got it !
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James Smith (@RUTrainingToday) reported from Plympton, England@marksuttonbike @virginmedia And I left sky because of intermittent service since November 2020.
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Mike Pitches (@mikepitchestog) reported from Plymouth, England@virginmedia Just says a loss of service or at best intermittent... Engineer 'on the way to fix'
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Adam Cannan (@AdzC7) reported from Plymouth, England@virginmedia why isn't anyone answering you online chat or phones , I've been trying for days , been on hold longer then 49 mins still waiting 🤬 you will take my money but not sort out issues and faults
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evolving suns audio (@EvolvingSuns) reported from Plymouth, England@virginmedia the worst thing to happen when you're trying to finish your submissions the internet down get it sorted quickly please
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Mark Hardie ⭐⭐⭐⭐⭐⭐🏆 ⚽🥊 (@HardieMh37) reported from Plymouth, England@Gazzalatic @virginmedia Totally agree mate if it weren't for the broadband I'd **** them off
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james (@206gtidude1981) reported from Plymouth, England@virginmedia I’m still having problems just wish your call centre would sort the ongoing issues out that have been present since 20th March.
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David Graham (@swdave261066) reported from Plymouth, England@virginmedia I have been waiting since 16.15pm for someone to answer my query that I have asked, on your webchat. Could someone help. Please
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The tech guy 💙 #NHS (@mkocziban) reported from Plymouth, England@virginmedia We've been waiting over an hour on WhatsApp for a reply....#poor
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Mike Pitches (@mikepitchestog) reported from Plymouth, England@virginmedia please fix the issue ASAP for PL5 area, your broadband service is constantly kicking me off my work network. You've remotely rebooted my router 4/5 times this morning... #wfh Becoming a pain... 😠
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Clive Watson (@Watson3Clive) reported from Ivybridge, England@virginmedia Good morning, I’m having problems with my WiFi speeds being much faster at the front of my house, near the router, than at the rear. Can I be provided with a booster?
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Oliver Swaby (@OliverSwaby1) reported from Plympton, England@virginmedia WiFi went down. TV and Telephone still working. Realistically we only need the WiFi ffs #virginmediadown
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Gary Holder (@chuckholder) reported from Plymouth, England@virginmedia Yes. Except that anyone looking at the notes which says “superhub coax broken” could know it’s not a network fault. Sorry but still poor to cancel all appointments, after holding.
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Allun Roberts 🇺🇦 (@allunbobroberts) reported from Plymouth, England@thebobhosking @virginmedia All they had to do was swap addresses and activate same equipment at the new house. #customerexperience is awful! Clear security, transfer call, clear security and repeat… over and over, then get cut off or “activated in 30 minutes!” BUT IT ISN’T. #compensation time I think.
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Leila Nottage (@LeilaNottage) reported from Plymouth, England@virginmedia For one of the biggest comms businesses it amazes me that departments are not capable of crossing over. Why not put my complaint to the right team who can call me? I’ve really had enough.
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Cheryl Lockett (@cheryljlockett) reported from Plymouth, England@virginmedia the customer service is absolutely dreadful. I’ve been on the phone for an hour and tried the WhatsApp service. Is there anyway to get some help?
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Martin Lawton (@MartinLawton) reported@virginmedia without a doubt one of the worst companies to deal with, put your bills up to say services need improving and they get worse
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Stu Plays XD 🎮 (@StuPlaysXD) reported@virginmedia honestly hindsight is great because if I had just waited I wouldn’t of gone with yourself as a provider. £90 a month for constant drops in internet / tv. Your stream box is useless. Massive thumbs down 👎 would not recommend. Should of just renewed with @skytv 👍
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Ruth Payne (@ruthmpayne) reported@virginmedia the WiFi in Edgbaston / B16 has been down for 48 hours now. Tried finding out what’s happening but call centre was useless. When will this be sorted??? 48 hours is ridiculous
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MykeJD (@MykeJD1) reportedHi @virginmedia I'm an existing customer, we just paid a 5ver to upgrade and add the kids TV package. I did this yesterday around 5pm, I have a confirmation email but it doesn't tell me when it becomes active? So far 24 hours later and a full TV reset they still aren't working.
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Lee Hustle Malone (ACC INACTIVE/NOT MONITORED) (@MaloneHustle) reported@heavyspoilers I think Virgin Media is down mate don’t sweat it.
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The Original What's Going On (@lakecitygirl) reportedOn Trustpilot, @Virgin Mobile Canada has over 2,000 reviews (≈2,089) with a very low TrustScore around 1.3–1.5 out of 5, and about 90%+ of reviewers give 1 star as well as over 250 complaints with the BBB. @virginmedia you've got a serious problem.
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John Mercer (@Merse2506) reported@virginmedia can someone please help me. I have l8ved with buffering, channel failed fir mintjs to no avail of a response for VM.
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V (@vp_matic) reported@virginmedia Broadband down since 7am this morning. With a secluded repair date of 2days from now! ‘Register of loss of service In Order to receive compensation’ impossible to locate on your app or any of your web pages? Yet a Price increase this month! Absolutely Shameful!!
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MouseMat (@andymousemat) reported@bt_uk @virginmedia @CityFibre I need to report massive internet outage in the following postcodes NE1 TO NE38 DH9 DH1, DH6, DH7 TS26, TS27, TS28 11564 - Riyadh Saudi Arabia 21442 - Jeddah Saudi Arabia Internet must be down as "Visitors" are awfully quiet
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A Dunlop Landscapes 🌳⚒️🧱 (@alanfdunlop) reported@ifeeltheneed_ Mine has been offline for the last two months, had an upgrade of virgin media that came with a new WiFi connection. That coincided with my surgery, managed to have the new hub up & running with some help but haven’t been able to access the solar inverter to reset so far.