Virgin Media

Virgin Media Outage Report in Plymouth, England

Problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

The latest reports from users having issues in Plymouth come from postal codes PL4, PL2 and PL1.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Plymouth, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Plymouth and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Plymouth, England 08/02/2025 10:35

August 02: Problems at Virgin Media

Virgin Media is having issues since 03:00 PM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (54%)

    Internet (54%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (15%)

    Total Blackout (15%)

  4. E-mail (7%)

    E-mail (7%)

  5. TV (6%)

    TV (6%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Plymouth, England

The most recent Virgin Media outage reports came from the following cities: Plymouth.

Loading map, please wait...
City Problem Type Report Time
United KingdomPlymouth TV
United KingdomPlymouth Internet
United KingdomPlymouth Phone
United KingdomPlymouth Wi-fi
United KingdomPlymouth E-mail
United KingdomPlymouth E-mail

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Plymouth, England

Latest outage, problems and issue reports in Plymouth and nearby locations:

  • TroyRe4 Troy Ferguson-Rea (@TroyRe4) reported from Manadon, England

    @virginmedia Here we go again - Internet up and down again and TV also having issues!!!!

  • CharlieStracha2 Charlie Strachan (@CharlieStracha2) reported from Manadon, England

    @virginmedia tried calling as my TiVo box has no signal & won’t turn on. Your customer service is not even working 😤

  • Steve_M_Prior Steve Prior (@Steve_M_Prior) reported from Manadon, England

    @virginmedia any update to internet at PL4 area? Still down.

  • smjacobs78 Shaun Jacobs (@smjacobs78) reported from Plymstock, England

    @virginmedia I understand its not appropriate on here.. i have already asked my mother to call you next week, i hope you can’t suitably help her as the cost of her contract is almost as much as i pay with a competitor and i have a lot more in terms of contract and VM isnt available here.

  • smjacobs78 Shaun Jacobs (@smjacobs78) reported from Manadon, England

    @virginmedia your website chat is not brilliant, my mother is trying to downgrade her package as too expensive and the agent when she got through was not helpful at all.. please help her

  • navyveteran79 matelot79 (@navyveteran79) reported from Plymouth, England

    @virginmedia It’s 3/5 days it’s always 3/5 days, allegedly this is ticket number 3 and still no solution, every time I ring it’s the same staff answer

  • navyveteran79 matelot79 (@navyveteran79) reported from Plymouth, England

    @virginmedia upgraded to one of your Volt bundles January, no access to Netflix since, despite prolific assurances from your WhatsApp Service that it will be sorted and that was 10 days ago, results and actions are more beneficial

  • MattDavidson_95 Matt Davidson (@MattDavidson_95) reported from Plymouth, England

    @virginmedia shocking customer service. Trying to sort / discuss my current plan with you on WhatsApp (as no one’s free to call me) and now not receiving a response 👍🏽

  • rjonesplymouth Ray Jones (@rjonesplymouth) reported from Plymouth, England

    Virgin @virginmedia log on procedures drive me crazy. Passwords 8-10 chars only, no special chars, and no show password facility. Very poor compared with most other organisations.

  • DarrenPlatt10 Darren Platt (@DarrenPlatt10) reported from Plymouth, England

    @virginmedia is there connection issues in Plymouth today ? Status check stats all is fine but no internet connection for hours ??

  • allunbobroberts Allun Roberts 🇺🇦 (@allunbobroberts) reported from Plymouth, England

    @thebobhosking @virginmedia All they had to do was swap addresses and activate same equipment at the new house. #customerexperience is awful! Clear security, transfer call, clear security and repeat… over and over, then get cut off or “activated in 30 minutes!” BUT IT ISN’T. #compensation time I think.

  • allunbobroberts Allun Roberts 🇺🇦 (@allunbobroberts) reported from Plymouth, England

    @virginmedia DM me and I’ll send you my phone number so you ca. arrange someone who can fix this to ring me, I’m done ringing you , three times and one hang up. Still no joy. If this continues I will cancel my account. Please fix this.

  • allunbobroberts Allun Roberts 🇺🇦 (@allunbobroberts) reported from Plymouth, England

    @virginmedia Not fixed. Still had 2X customer service team members saying that I’ve been activated at my new address but the router says :- Requesting CM up address. No internet!!! #fixit #CustomerService

  • allunbobroberts Allun Roberts 🇺🇦 (@allunbobroberts) reported from Plymouth, England

    @virginmedia It’s okay. I finally got through to somebody that makes sense. I think his name was Jeff and I just wanna say I think it’s the second time. I’ve spoken to this guy and his customer service is 2nd to none. And I just want to give him a big thumbs up.

  • allunbobroberts Allun Roberts 🇺🇦 (@allunbobroberts) reported from Plymouth, England

    When I moved house @virginmedia , I didn’t expect to be #cutoff and without service because an engineer had to come and install a wire. Which is already installed and working for the previous owner. Please just activate my equipment!!!!! #CustomerService

  • mkocziban The tech guy 💙 #NHS (@mkocziban) reported from Plymouth, England

    @virginmedia We've been waiting over an hour on WhatsApp for a reply....#poor

  • NickTasker70 nick tasker (@NickTasker70) reported from Bere Alston, England

    @virginmedia you’re very quick and helpful signing someone up to a contract and very disgusting when they try to cancel one, an hour on hold is not good and will be reported to the governing body

  • oniztiptoes neil dawkins (@oniztiptoes) reported from Manadon, England

    @RacingTV can I access RacingTV extra if I'm a virginmedia customer ? eg not have to put up evercagain with split screen to watch the Derby

  • eva_fan_uk Eva_Fan (@eva_fan_uk) reported from Plymouth, England

    @mikesford @PHJ_MGF @virginmedia Seems like most of Plymouth, Exeter, Newton Abott and all of London are out. Apparently over all the country 57% of Virgin's network is currently down. #virginMediaDown

  • Iacobus35 Ines Lopes (@Iacobus35) reported from Plymouth, England

    @virginmedia My problem is not my account, my problem is I don't have any service at moment, not TV, phone, or Internet, and I need wait until 29tg to have a engineer come in that is my problem.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • moodykels Kelsey✨ (@moodykels) reported

    @virginmedia Hi my Virgin Media Broadband has been down all day and all I get is check back in 24h on the website?! Not any information ?

  • morse64 ian Morson (@morse64) reported

    @virginmedia what an absolute joke... cant access online due to this new Virgin media / O2 login. I do not have access to the email account and rang customer services to change it. Still no joy

  • rockorstone rockorstone (@rockorstone) reported

    Is anyone else having problems with virgin media this year, so poor and it has gone down again estimated fix 6 aug!!!! #virginmedia

  • scaramanga3ball Real Reptilian💙 (@scaramanga3ball) reported

    @virginmedia What's happening virgin media? Can't gain access to my account because you've decided to make me link it to an O2 id account, I'm not at O2 customer. What is the point of offering a service which clearly doesn't work.

  • Sherl06303 David Holmes (@Sherl06303) reported

    @virginmedia I don’t think I have the time and dedication needed to be a Virgin Media customer any more. Sky beckons.

  • womaninblue1050 Marilyn (@womaninblue1050) reported

    @AlisonLMercer @O2 @virginmedia Yes there are loads affected. There’s a Facebook group specifically for problems with Virgin and this problem is highlighted significantly.

  • womaninblue1050 Marilyn (@womaninblue1050) reported

    @virginmedia @chaitu99 Unbelievable that it’s taking so long. The trouble shooting step in your link is saying to register for a Virgin Media account but we already have an account.

  • mjaanensen mjaanensen (@mjaanensen) reported

    @virginmedia please can someone contact me. I no longer have access to the e-mail address associated with my account, therefore cannot login to my virgin media and cannot change the e-mail address associated. Help! Also your internet is awful at the moment but can't run any tests

  • Christo24382100 Christopher Aveyard (@Christo24382100) reported

    @virginmedia Believe it or not, still no change. It says that the email linked to my account is [object OBJECT] so I can’t link it to my virgin media 02. I’ve told god knows how many advisors this and no one is helping. I’m getting tempted to cancel and go back to sky

  • Christo24382100 Christopher Aveyard (@Christo24382100) reported

    @virginmedia I’ve been with Virgin Media for two weeks and haven’t been able to log into my account, I’ve spoken to so many advisors who tell me to wait anywhere between 24-72 hours and try again. Terrible costumer service so far, no one seems to have a clue what they’re doing.