Virgin Media Outage Report in Plymouth, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Plymouth come from postal codes PL4, PL2 and PL1.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Plymouth, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Plymouth and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 17: Problems at Virgin Media
Virgin Media is having issues since 08:40 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (7%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Plymouth, England
The most recent Virgin Media outage reports came from the following cities: Plymouth.
| City | Problem Type | Report Time |
|---|---|---|
 Plymouth |
Internet | |
| Plymouth |
Internet | |
| Plymouth |
TV | |
| Plymouth |
Internet | |
| Plymouth |
Wi-fi | |
| Plymouth |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Plymouth, England
Latest outage, problems and issue reports in Plymouth and nearby locations:
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neil dawkins
(@oniztiptoes) reported
from
Tamerton Foliot, England
@virginmedia iplayer not working on tivo ? all other apps seem OK, any thoughts ?
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Neil Chilcott
(@npchilcott) reported
from
Torpoint, England
@virginmedia When the VOD indicator on the TiVo box is lit, the broadband springs back into life. When VOD fails then so does the broadband. The two are linked but you're status page maintains otherwise. Why say a service is fine when it clearly isn't?
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David Graham
(@swdave261066) reported
from
Plymouth, England
@virginmedia Is there a problem in the PL5 area of Plymouth. No internet/wi-fi.
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Gary Holder
(@chuckholder) reported
from
Plymouth, England
@virginmedia Yes. Except that anyone looking at the notes which says “superhub coax broken” could know it’s not a network fault. Sorry but still poor to cancel all appointments, after holding.
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Admiral Pete
(@RanscombePeter) reported
from
Plymouth, England
I wish @virginmedia would stop saying their Internet is the best on adverts. Mine is totally useless. Every morning and evening it drops off and buffers on TVs. Customer services fob me off everytime I complain. Always something I am doing wrong. Why can you not send an engineer?
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Kim Irving
(@lovebird159) reported
from
Plympton, England
@virginmedia Not really. Still having issues with the broadband upstairs. They changed something on my router. Now can’t access my connect app as says I’m still logged in even though I logged out ! Asked for a booster but never got it !
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Phil 👨🏻💻
(@philthegreen) reported
from
Ivybridge, England
@AnnMemmott @virginmedia I too had a horrible time with @virginmedia. Never again; their product and service are the worst. Leaving the contract was a nightmare too.
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andy
(@donaldandy) reported
from
Plympton, England
Been sat on the phone for 40 minutes now trying to cancel my @virginmedia broadband 😡😡😡
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Leila Nottage
(@LeilaNottage) reported
from
Plymouth, England
@virginmedia If you’d spent hours on a web chat and received no help at all, in fact it made how I feel about @virginmedia even worse you wouldn’t want to repeat the experience. You’re offering something that doesn’t work and I know that having wasted hours. You need other solutions.
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Gary Futcher
(@gafutch) reported
from
Plymouth, England
No @virginmedia service in Plymouth this morning it seems - and can’t access service status page either on mobile.
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andy
(@donaldandy) reported
from
Plympton, England
@virginmedia Terrible
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Liv
(@livs_spamm) reported
from
Plymouth, England
@virginmedia i’m in a HMO and are wifi is rubbish and now i don’t have any signal. i can’t contact customer services because i don’t know the account number as i’m a tenant!! how do i speak to a human?!
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Admiral Pete
(@RanscombePeter) reported
from
Plymouth, England
@virginmedia again a fault. 2 weeks of no TV guide on both small boxes. Now it's saying these small boxes are not connected to Internet. Connect tivo box to Internet. These are not tivo boxes. Customer services are useless and could not sort out. Sin with special ill needs going
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Martyn King
(@Martynking) reported
from
Plymouth, England
After a week of problems @virginmedia I have tried live chat (couldn’t help), calling (sends me back online and hangs up) and online guides which don’t fix my intermittent connection issue. What do you suggest? I’m trying to #StayConnected - can somebody actually help?
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Leila Nottage
(@LeilaNottage) reported
from
Plymouth, England
@virginmedia It has been awful today. Your advisors have kept me on live chat for hours and not resolved or helped at all. I feel so cross. Is there not a simple email address? I would be grateful if I could share what has happened as it is not right. On every level I have serious concerns.
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andy
(@donaldandy) reported
from
Plympton, England
@virginmedia @JessLottyPotter Shocking service tried cancelling mine! Was on phone for 52 minutes just to get cut off🤬
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Liv
(@livs_spamm) reported
from
Plymouth, England
@virginmedia our wifi has completely cut out. the customer service number will charge me if i call up....what are my options here?!
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evolving suns audio
(@EvolvingSuns) reported
from
Plymouth, England
@SophieEB @virginmedia There awful company
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Leila Nottage
(@LeilaNottage) reported
from
Plymouth, England
@virginmedia For one of the biggest comms businesses it amazes me that departments are not capable of crossing over. Why not put my complaint to the right team who can call me? I’ve really had enough.
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Admiral Pete
(@RanscombePeter) reported
from
Plymouth, England
@virginmedia Yes I have it and in the rooms I cannot get it the readings are poor
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Anna Swales
(@annadunham77) reported
@virginmedia seriously fed up no landline as no dial tone can’t call can’t chat on virgin absolute joke.. need technical assistance.. ASAP. Been charged £240 to leave contract early and no phone.. NEVER AGAIN
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Michael Arditti
(@michaelarditti) reported
@virginmedia And the second operator who was supposed to ring me back hasn't. What sort of operation does Virgin run that can treat its customers this way?
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Duncan McKay
(@DumcanMckay) reported
@andybearz @virginmedia I’ve got hundred Tramadol as car crash spine damage. But you end up like an idiot stoner so rarely take them now
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Poe{t}ech
(@Poetech3) reported
from
Bollington, England
Mis-sold and given wrong advice. And now sending threatening letters for a mobile hub we used for 28 days while waiting for our wifi service from Virgin Media. Threatening to send us to a debt collection agency is a complete disgrace. @ThreeUK how do you sleep at night?
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ℒ aura~jane
(@lauraedgoose_) reported
@virginmedia tv box completely not working, can’t get any channels, tried calling and got hung up on?
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🦓 Zebra
(@ZebraPhoenix9) reported
@virginmedia need help with an order and can't seem to get any help on your phone line. can someone help me?
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Matthew Routledge
(@mjwroutledge) reported
Tried installing new TiVo box but won’t work. 2 calls to @virginmedia eventually they booked engineer but not for 11 days. Couldn’t tell me what compensation for no TV for this time (but still paying for it) “as it is different dept”. What customer service! Why did I renew?????!
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KB
(@KBroadie) reported
@virginmedia This isnt the issue. I've called customer services twice now and spent over 45 mins on the phone both times and I'm now being ignored by your complaints team?! Appalling service and I'll now be escalating to your ADR
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Gail Early
(@gailearly) reported
@virginmedia please help. My mother died in January and I have been waiting since then for a refund in order to complete her estate. I have contacted you at least 4 times about this and still the cheque has not arrived!
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Aj 🥤
(@AjPlaysX) reported
@GdnJordan @virginmedia Internets been down all day bro, even on wired its nothing near 350mbps, 3 years running terrible service