Virgin Media Outage Report in Plymouth, England
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The latest reports from users having issues in Plymouth come from postal codes PL4, PL6, PL5, PL3 and PL2.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Plymouth, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Plymouth and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Plymouth, England
The most recent Virgin Media outage reports came from the following cities: Plymouth and Gunnislake.
| City | Problem Type | Report Time |
|---|---|---|
 Plymouth |
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| Plymouth |
TV | |
| Plymouth |
Internet | |
| Plymouth |
Internet | |
| Plymouth |
Internet | |
| Plymouth |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Plymouth, England
Latest outage, problems and issue reports in Plymouth and nearby locations:
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Katie ⚔️
(@katestar) reported
from
Plymouth, England
@virginmedia my service is down in PL4 Plymouth and I'm home working! When will it be resolved? My account says there is no issue but restarting router hasn't fixed anything?
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Tony Reynolds
(@Tony_Reynolds62) reported
from
Plymouth, England
@virginmedia It's wireless but obviously hub is connected by cable. It's upto 200m occasionally. But often down to download about 50 and upload about 5.
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Adam Cannan
(@AdzC7) reported
from
Plymouth, England
@virginmedia why isn't anyone answering you online chat or phones , I've been trying for days , been on hold longer then 49 mins still waiting 🤬 you will take my money but not sort out issues and faults
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Sharron Robbie
(@FlipflopRobbie) reported
from
Plymouth, England
Anyone else living / working in PL3 area of #Plymouth & struggling with the shocking @virginmedia service? No internet yet again- so another lost day of not being able to work from home properly, cancelled meetings/no email ..just been told they will have us re connected at 1855!
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ro⁷ ⟭⟬🐋
(@ymonorosa) reported
from
Plymouth, England
My Internet keeps dropping out 😭😭😭 @virginmedia poor service
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ᴄᴀʟʟᴜᴍ❌ɢᴀᴍᴇꜱ
(@CallumXGames) reported
from
Plymstock, England
I wish @virginmedia would sort their stability out. More issues tonight with upload speed and reliability meant the stream was late again. Sorry folks! Hopefully they will fix it!
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David Graham
(@swdave261066) reported
from
Plymouth, England
@virginmedia Good Morning. My name is David Graham. I am still waiting for 1 of your customer advisors to contact me ref my bill. I have been waiting since yesterday. Could you let me know whats happening. Thank you
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Claire Bolitho
(@cabolitho) reported
from
Plymouth, England
@virginmedia I’ve been on your online chat since Friday trying to sort my wifi problems out. It’s now Tuesday, surely that must be a record? How about I try @BTCare next?
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CALLUM❌GAMES
(@CallumXGames) reported
from
Plymstock, England
@virginmedia really??? So whilst testing all day upload has been fine and stability has been fine now it's late it's crap again?! That definately sounds like you are throttling it to me!
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napomember
(@Jillnarin) reported
from
Plymouth, England
@virginmedia once again internet is down . In the middle of working meeting ! This has happened a number of times now !! 🤬
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Sam Barker
(@_SamBarker_) reported
from
Plymouth, England
@GM_CentralE @virginmedia **** it, just go straight to Ofcom and the media
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CALLUM❌GAMES
(@CallumXGames) reported
from
Plymstock, England
@virginmedia I think you need to remember in this day and age, upload speed and reliability is equally if not more important to a lot of customers. My download speed never dropped last night.. upload was terrible so had to cancel.. 😔
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Josh Tuckwell
(@tuckwell_josh) reported
from
Plymouth, England
Virgin media’s network is sucking today, C’mon sort it out! #virginmedia
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Den
(@denzisere2) reported
from
Ivybridge, England
@virginmedia Internet very slow. Under 50mbps. Pay for 200mbps. New router on the way. Netflix won’t connect either. Got to reset router everyday. Told me I’d be compensated on next bill but wouldn’t say how much? Could you advice pls?
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CALLUM❌GAMES
(@CallumXGames) reported
from
Plymstock, England
Well either @twitch or @virginmedia are broken.. ok guys, which one of u wanna own up? Connection is poop!
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Kaye Chadwick
(@2612kaye) reported
from
Plymouth, England
@virginmedia Absolutely appalled by your customer service team! Spent 6 hours over the past few days for someone to help me with my WiFi signal after I’ve upgraded my contract with you!! & nobody can help! 😡😡😡
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Oliver Swaby
(@OliverSwaby1) reported
from
Plympton, England
@virginmedia WiFi went down. TV and Telephone still working. Realistically we only need the WiFi ffs #virginmediadown
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Tony Reynolds
(@Tony_Reynolds62) reported
from
Plymouth, England
@virginmedia How can anyone get any work done if broadband is only running at 10% of advertised. On top of that there's no online help. Not good enough as its been ongoing. .
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David Graham
(@swdave261066) reported
from
Plymouth, England
@virginmedia I have been waiting since 16.15pm for someone to answer my query that I have asked, on your webchat. Could someone help. Please
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MOH
(@MOH_BIG_D) reported
from
Plymouth, England
@NETGEARgaming @NETDUMA could I get some uk based help please? I have put my XR500 into IPv6 tunnelling as I am with virgin media this is connected to my Xbox one S for two years almost I have had the same set up as it works better gaming wise, I unplugged my Xbox 1/2
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Becky 💜
(@beckybelch) reported
*******. I have never hated anything as much as I hate virgin media! Biggest waste of space known to man🤬 they can’t seem to answer a phone let alone solve your problem which had been happening since november! @virginmedia
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Chris Wallace
(@Wallicimo) reported
@virginmedia DO NOT SIGN UP TO VIRGIN MEDIA - 8 hours of phone calls to their technical department who can't figure out how to log in. Been cut off 5 times, have troubleshooted the same problem and resolution over 30 times now. Untrained and terrible customer service.
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Chris Wallace
(@Wallicimo) reported
@virginmedia DO NOT SIGN UP TO VIRGIN MEDIA - 8 hours of phone calls to their technical department who can't figure out how to log in. Been cut off 5 times, have troubleshooted the same problem and resolution over 30 times now. Untrained and terrible customer service.
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Neil Rockett
(@RockettNeil) reported
@74__GRP @virginmedia Thanks for that. I sense that’s where I may be heading. It just seems odd though. I can listen to Spotify via my mobile & a smart speaker, no problem. Similarly ipad is fine. Watched Millers’ games on iFollow. No problems at all. It’s just the on demand TV that fails frequently.
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linah
(@linahb) reported
@virginmedia Thanks for your reply ( quicker than the email that said I'll get a response in 28 days). Service is still poor and have had to use my mobile data.
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S
(@SimonLew87) reported
@virginmedia I ring you lot and it’s the same advice all the time. The issues are still not resolved!!
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Vicky Pullinger
(@VictoriaJadeP) reported
@virginmedia Yes which isnt exactly good service to be told i have to phone back, because he cant phone me because its the end of his shift. Why can someone else not phone me? Ur auto line told me i can get a discount but your staff tell me it will cost more than im already paying.
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Chris Wallace
(@Wallicimo) reported
@virginmedia DO NOT SIGN UP TO VIRGIN MEDIA - 8 hours of phone calls to their technical department who can't figure out how to log in. Been cut off 5 times, have troubleshooted the same problem and resolution over 30 times now. Untrained and terrible customer service.
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mikeydwild
(@mikeydwild) reported
@virginmedia I have had the most appauling customer service over the last 5 days. Waiting for broadband issues to be fixed since Thursday morning! 12 phonecalls. Staff contradicting each other and broken promises! Why can no-one help?? #stayconnected don't make me laugh!
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Jonny Frazer
(@Jonny_Frazer_7) reported
@virginmedia Yes but problem still not sorted. Sorry for late reply it’s taken 9 days for my Wi-fi to load your tweet