Virgin Media outages and service status in Plymouth, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Full Outage Map
- Virgin Media generated 0 outage signals in the last 24 hours around Plymouth, including 0 direct reports.
- The most common problems reported in this area mention Internet, Wi-fi, and Total Blackout.
- The most recent signal from this area was received Apr 23, 10:21 PM GMT+1.
- Internet (63%)
- Wi-fi (25%)
- Total Blackout (13%)
The latest reports from users having issues in Plymouth come from postal codes PL3 , PL5 , PL2 , PL6 and PL4 .
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Problems in the last 24 hours in Plymouth, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Plymouth, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
April 28: Problems at Virgin Media
Virgin Media is having issues since 09:20 AM GMT. Are you also affected? Leave a message in the comments section!
Live Outage Map Near Plymouth, England
The most recent Virgin Media outage reports came from the following cities: Plymouth, and Gunnislake.
| City | Problem Type | Report Time |
|---|---|---|
 Plymouth
|
Wi-fi | 5 days ago |
|
Plymouth
|
Internet | 9 days ago |
Community Discussion
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Virgin Media Issues Reports Near Plymouth, England
Latest outage, problems and issue reports in Plymouth and nearby locations:
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evolving suns audio (@EvolvingSuns) reported from Plymouth, England@virginmedia the worst thing to happen when you're trying to finish your submissions the internet down get it sorted quickly please
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Gary Futcher (@gafutch) reported from Plymouth, EnglandNo @virginmedia service in Plymouth this morning it seems - and can’t access service status page either on mobile.
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Deej Sullivan (@sullivandeej) reported from Plymouth, EnglandAfter over 7 hours, my 'chat' with @virginmedia customer services has just ended without them managing to do either of the things I asked them to, namely to match a better offer elsewhere or book a cancellation of my service more than 30 days in advance. They are truly the worst.
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Liv (@livs_spamm) reported from Plymouth, England@virginmedia our wifi has completely cut out. the customer service number will charge me if i call up....what are my options here?!
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Katie ⚔️ (@katestar) reported from Plymouth, England@virginmedia my service is down in PL4 Plymouth and I'm home working! When will it be resolved? My account says there is no issue but restarting router hasn't fixed anything?
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Cheryl Lockett (@cheryljlockett) reported from Plymouth, England@virginmedia the customer service is absolutely dreadful. I’ve been on the phone for an hour and tried the WhatsApp service. Is there anyway to get some help?
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Shaun Jacobs (@smjacobs78) reported from Plymstock, England@virginmedia I understand its not appropriate on here.. i have already asked my mother to call you next week, i hope you can’t suitably help her as the cost of her contract is almost as much as i pay with a competitor and i have a lot more in terms of contract and VM isnt available here.
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The tech guy 💙 #NHS (@mkocziban) reported from Plymouth, England@virginmedia We've been waiting over an hour on WhatsApp for a reply....#poor
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dianne kellett (@kellett_dianne) reported from Plymstock, England@virginmedia please can you tell me how we sort out our appalling home wifi, several phone calls and following of email/ texts instructions, no improvement, impossible long wait on phone to try and speak to a person Help please!
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Dale Ward (@Dale_Ward_) reported from Plymouth, EnglandVirgin Media’s gone down, their website has gone down, so I come to Twitter to check if I’m the only one.. apparently not! Better dust that book off instead.
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Numbers (UK) ltd. (@NumbersUKLtd) reported from Saltash, England@virginmedia can you give me an update on the internet issues in Plymouth?
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Mark Kirk (@markkirk_01) reported from Plymouth, EnglandDisappointed with the customer service at @virginmedia! Got a new phone through contract #Samsung #A52 and had nothing but trouble with it in just over a month! Screen flickers/don't save pictures. #Avoid
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Katie ⚔️ (@katestar) reported from Plymouth, England@ktrbhx @virginmedia Yeah mine went down about 9.10am :( really annoying as I can't do any work without it.
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andy (@donaldandy) reported from Plympton, England@virginmedia @JessLottyPotter Shocking service tried cancelling mine! Was on phone for 52 minutes just to get cut off🤬
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Jordan 🪴 (@Jordan4Instance) reported from Plymouth, EnglandAny chance virgin media will cover my WFH shift while their internet is down in the southwest 😴
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Burrington (@BurringtonPhil) reported from Plympton, England@virginmedia I have made several formal complaints about broadband problems but cannot get to speak to anyone. After multiple router resets by Virgin media remotely, which cures the problems in the short term, I am still having to re connect my Sky Q box and printer manually.
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Admiral Pete (@RanscombePeter) reported from Plymouth, England@virginmedia Yes I have it and in the rooms I cannot get it the readings are poor
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evolving suns audio (@EvolvingSuns) reported from Plymouth, England@SophieEB @virginmedia There awful company
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Adam Cannan (@AdzC7) reported from Plymouth, England@virginmedia why isn't anyone answering you online chat or phones , I've been trying for days , been on hold longer then 49 mins still waiting 🤬 you will take my money but not sort out issues and faults
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Sam Barker (@_SamBarker_) reported from Plymouth, EnglandAs a Virgin Media customer your service would have not changed in the slightest if that ludicrous policy came in 🙄
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Chib Ma Nib (@chibmanib) reported@virginmedia Gonna have to call cos the service checker doesn't help at all
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Kurt (@JONEZZEEonMMA) reported@GameRiot Exactly, who doesn't have the internet in 2026, virgin Media internet went down and was fixed for me with in 4 hours. If you don't log on you don't lose your games, just need to sign back in to play.
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DT (@DanTaylor86) reported@virginmedia I've been a customer for 10 years but the customer service I've received today is extremely worrying. Everyone has been polite and tried to help, but still my package is all wrong. This needs rectifying immediately or your major competitor will be gaining new custom
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BK (@red_bk13) reported@entrustTMF @virginmedia Terrible situation for that long. I'm looking at a voda offer at the mo for switching from virgin when my deal expires. They offer a router with 4g back up. It's weather your can get decent speeds where you are that matters.
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CrankyGeek (@pepetideo) reported@virginmedia ok... here is some feedback. Fire the person that has thought aquirering new customers is more important than keeping the ones you got and rewarding them. Secondly fire the person that is handeling disconnections. They singlehandely made me a never again costumer. You could not pay me to return
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CrankyGeek (@pepetideo) reported from Oxford, England@virginmedia @FuzziePieRat Yes.. And how ****** up is it that you treat your existing paying customers so badly they have to attempt to do these hacks to get what you are freely giving away to new customers?
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TheRealCraig (@AnIndividualist) reportedIf @virginmedia had good deals I would’ve considered re subscribing. But cancelling our old email addresses without notice because we cancelled has caused so much trouble I certain won’t now
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Daniel Taylor (@DanAaronTaylor) reported@virginmedia VM/O2 account locked for security reasons. Spoke with someone on chat who requested it be unlocked within 5 days. This never happened. Called and asked again for my account to be unlocked. Again told this would be done. Hasn’t. Can this be escalated? I need access.
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David Richards (@DWRICHARDS) reported@virginmedia if you fail to provide a promised refund and fail to deal with a complaint is there any hope that you might engage with me here?
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Jason Caine Smith (@jasoncainesmith) reported@virginmedia and you can’t even recognise his account details or phone number so he’s sat there without tv!! Unacceptable service levels! I sincerely hope you’ll be refunding him some of the extortionate amount he pays you each month !