Virgin Media Outage Report in Ivybridge, Devon, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Ivybridge, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Ivybridge and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
May 05: Problems at Virgin Media
Virgin Media is having issues since 11:20 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (15%)
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Total Blackout (11%)
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TV (8%)
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E-mail (6%)
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Phone (3%)
Live Outage Map Near Ivybridge, Devon, England
The most recent Virgin Media outage reports came from the following cities: Plymouth.
| City | Problem Type | Report Time |
|---|---|---|
 Plymouth |
Internet | |
| Plymouth |
Internet | |
| Plymouth |
Internet | |
| Plymouth |
Internet | |
| Plymouth |
TV | |
| Plymouth |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Ivybridge, England
Latest outage, problems and issue reports in Ivybridge and nearby locations:
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Dale Ward
(@Dale_Ward_) reported
from
Plymouth, England
Virgin Media’s gone down, their website has gone down, so I come to Twitter to check if I’m the only one.. apparently not! Better dust that book off instead.
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Lil'oldme
(@relovedreams) reported
from
Plymouth, England
@virginmedia Server overload is one of the most frequent reasons but never a solution
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james
(@206gtidude1981) reported
from
Plymouth, England
@virginmedia I’m still having problems just wish your call centre would sort the ongoing issues out that have been present since 20th March.
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james
(@206gtidude1981) reported
from
Plymouth, England
@virginmedia I doubt you’ll ever resolve any of my problems after all it’s been 6 weeks of me chasing you so you can’t use covid 19 as an excuse for not providing broadband nor for robbing a single parent.
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PsychoUKNas666 #GamerNotAHater
(@PsychoUKNas666) reported
from
Plymouth, England
Dear @virginmedia you better fix your shit or give us free months of Internet cause this is not on !!! I had enough of paying premium price for Non Premium Service !!!! #VirginMediaFixYourShit
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james
(@206gtidude1981) reported
from
Plymouth, England
@virginmedia I should be on 100mb fibre optic yet when I come to use my internet it plays up and clearly not at the speed it should be especially at a time when there is little demand on your system which is another problem along with two nights when my broadband went down
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Saint\/Ed 🇬🇧
(@edreynolds25) reported
from
Plymstock, England
@virginmedia When I upgraded in December I was told that I had to have it for a minimum of 30 days, I have had that. When I went to cancel I was told that I have to have it for a further 30 days and pay for the extra. I have finished watching what I wanted and don't watch it anymore.
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james
(@206gtidude1981) reported
from
Plymouth, England
@virginmedia Been messaging you about problems before lock down you don’t give a flying **** @virginmedia ive also phoned spoken to India who didn’t care, emailed you & posted a letter to @virginmedia signed for still no reply. Every one just cancel your direct debits they’ll soon wake up.
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PsychoUKNas666 #GamerNotAHater
(@PsychoUKNas666) reported
from
Plymouth, England
@virginmedia you are not working hard enough to fix your broadband why we are paying so much money for not receiving any service that we pay for #VirginMediaDown
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Josh Tuckwell
(@tuckwell_josh) reported
from
Plymouth, England
Virgin media going down on me just like my uni grade #virginmedia
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Saint\/Ed 🇬🇧
(@edreynolds25) reported
from
Plymstock, England
@virginmedia Don't you think that I have tried that, you are a useless service when it comes to your customers. You make it as difficult as possible for people to access your team, I don't have long left on the contract so I will be shopping around.
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Saint\/Ed 🇬🇧
(@edreynolds25) reported
from
Plymstock, England
@virginmedia Have you actually ever phoned the team before, it is a nightmare and the people you speak to don't care about the customer. They were all singing happy birthday to a colleague in the background before and were unapologetic when I asked for a bit of quiet so that I could hear.
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Lil'oldme
(@relovedreams) reported
from
Plymouth, England
@virginmedia Repeatedly reported the 9 till 11 pm broadband issue when everyone here gets thrown offline or buffered and not just my household others in my locality to. Been fobbed off and no action has ever been taken to investigate and repair. You hide behind 'only 100meg provider'
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Saint\/Ed 🇬🇧
(@edreynolds25) reported
from
Plymstock, England
@VirginMedia just tried to cancel BT sports from today and was told that I have to have it for another 30 days and pay for it also, I want it cancelled today. You do everything to make life difficult for your customers, you will be losing another customer at this rate.
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Nicolimage
(@ShayNicol23) reported
from
Plymouth, England
@virginmedia Apparently so, but it never gets resolved. I gave the last person online a ref no. He didn't know what it related to! More stress.
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james
(@206gtidude1981) reported
from
Plymouth, England
@virginmedia I’m one of your vulnerable customers from what I’ve just read on your website which then brings me to the problem of you over charging me which I have being trying to sort out with you.I have phoned, emailed, text’d & wrote a letter to your Sunderland complaints & also tweeted.
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Lil'oldme
(@relovedreams) reported
from
Plymouth, England
Cancelled @virginmedia last week and had a very nice @OpenreachHelp engineer come fit my new broadband cos they're paying full wages to any employee self isolating I will never forget which companies did the right thing during #Covid_19 and neither will my purse
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Sam Barker
(@_SamBarker_) reported
from
Plymouth, England
As a Virgin Media customer your service would have not changed in the slightest if that ludicrous policy came in 🙄
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Emma Barrow
(@barrowemma) reported
from
Plympton, England
@virginmedia hi my connection has been very poor and I’m working from home it’s becoming unbearable. It seems fine first thing in the morning and early evening onwards but right now and throughout the day it barely works.
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Den
(@denzisere2) reported
from
Ivybridge, England
@virginmedia Home internet goes down. So does virgin Mobile signal and internet. 😫 ALL DAY 😫
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Suzyb
(@pilesofpapers) reported
@virginmedia so frustrated - no email received nor replacement hub as promised after 1.5 hrs on phone. This problem has been going on for months with no resolution. What am I supposed to do to get a proper wifi service?
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Lee
(@Lee911611) reported
@virginmedia First one said it was the internal cables so changed them, no fix. Second said it was external ones, no fix. Third changed the hub, no fix. It drops all day every day. And we are receiving zero help, were constantly being fobbed off waiting a week at a time for visits 😡
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Allan
(@Allan_Lunn) reported
@virginmedia I keep receiving emails saying an engineer will come today to collect my old equipment, so I wait in & then no one comes. This is the 5th+ time, so I am not waiting in again. Please sort your act out & also sort the Contact us link out too as that doesn't work
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Cowboy
(@sector_000) reported
@VirginMediaIE all services down AGAIN in my estate in Naas. Why? When will it be back up? #virginmediadown #virginmedia
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Danny
(@ManUknighted7) reported
@virginmedia @OmbudServices please see how long this has been going on. They go to lunch when you complain they hang up the phone. See the thread and screenshots. How can you help customers?
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Emma O'Neill
(@emmaclareoneill) reported
@virginmedia New install which requires proof of address (have never had this before with a broadband install) & no help as how to prove address besides land registry (which can take months at the moment)!
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MVH
(@mattvanh) reported
Christ @virginmedia your apps are bad. Really handy when the internet you provide fails. Absolute **** show
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Mel Jones
(@Melfilmfan) reported
@virginmedia PROMISED yest eve by cust ser on phone that an engineer will come 23rd to put in boosters and finally fix this BUT when look on my account this morn it says just a self installation kit will be sent in the post tomorrow. I am on Chat now and they say engineer come 4th Jan !
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Mia
(@StollerMia) reported
@Ofcom Why are @virginmedia offering to send specialists and doubling speeds to fix connection issues on the caveat that customers sign up again? I'm STILL in contact but they won't fix it! VM desperately bribing their customers who have had ENOUGH.
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Julie Bailey
(@mejulie64) reported
@virginmedia 10 hours later, still no internet just green flashing lights again! Reset, rebooted, apparently no known issues - it’s getting beyond a joke