Virgin Media Outage Report in Ivybridge, Devon, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Ivybridge, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Ivybridge and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 14: Problems at Virgin Media
Virgin Media is having issues since 02:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (7%)
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E-mail (5%)
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Phone (2%)
Live Outage Map Near Ivybridge, Devon, England
The most recent Virgin Media outage reports came from the following cities: Plymouth.
| City | Problem Type | Report Time |
|---|---|---|
 Plymouth |
TV | |
| Plymouth |
Wi-fi | |
| Plymouth |
Total Blackout | |
| Plymouth |
TV | |
| Plymouth |
TV | |
| Plymouth |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Ivybridge, England
Latest outage, problems and issue reports in Ivybridge and nearby locations:
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Admiral Pete
(@RanscombePeter) reported
from
Plymouth, England
I wish @virginmedia would stop saying their Internet is the best on adverts. Mine is totally useless. Every morning and evening it drops off and buffers on TVs. Customer services fob me off everytime I complain. Always something I am doing wrong. Why can you not send an engineer?
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Admiral Pete
(@RanscombePeter) reported
from
Plymouth, England
@virginmedia again a fault. 2 weeks of no TV guide on both small boxes. Now it's saying these small boxes are not connected to Internet. Connect tivo box to Internet. These are not tivo boxes. Customer services are useless and could not sort out. Sin with special ill needs going
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Liv
(@livs_spamm) reported
from
Plymouth, England
@virginmedia i’m in a HMO and are wifi is rubbish and now i don’t have any signal. i can’t contact customer services because i don’t know the account number as i’m a tenant!! how do i speak to a human?!
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Phil 👨🏻💻
(@philthegreen) reported
from
Ivybridge, England
@AnnMemmott @virginmedia I too had a horrible time with @virginmedia. Never again; their product and service are the worst. Leaving the contract was a nightmare too.
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Dominic
(@CorkDominic) reported
from
Plymouth, England
@virginmedia Please could you provide an estimated resolution time to fault ref: F008995185.
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Kim Irving
(@lovebird159) reported
from
Plympton, England
@virginmedia Not really. Still having issues with the broadband upstairs. They changed something on my router. Now can’t access my connect app as says I’m still logged in even though I logged out ! Asked for a booster but never got it !
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andy
(@donaldandy) reported
from
Plympton, England
@virginmedia @JessLottyPotter Shocking service tried cancelling mine! Was on phone for 52 minutes just to get cut off🤬
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Leila Nottage
(@LeilaNottage) reported
from
Plymouth, England
@virginmedia For one of the biggest comms businesses it amazes me that departments are not capable of crossing over. Why not put my complaint to the right team who can call me? I’ve really had enough.
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evolving suns audio
(@EvolvingSuns) reported
from
Plymouth, England
@SophieEB @virginmedia There awful company
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andy
(@donaldandy) reported
from
Plympton, England
Been sat on the phone for 40 minutes now trying to cancel my @virginmedia broadband 😡😡😡
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Leila Nottage
(@LeilaNottage) reported
from
Plymouth, England
@virginmedia If you’d spent hours on a web chat and received no help at all, in fact it made how I feel about @virginmedia even worse you wouldn’t want to repeat the experience. You’re offering something that doesn’t work and I know that having wasted hours. You need other solutions.
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Gary Futcher
(@gafutch) reported
from
Plymouth, England
No @virginmedia service in Plymouth this morning it seems - and can’t access service status page either on mobile.
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Rowe-NET
(@RoweNET_SW) reported
from
Plymouth, England
@ScifiBrain @virginmedia @s_townell It peaked at a little over 2200 reports on down detector and a few other similar sites are showing around 500-1000 reports. Quite a substantial outrage by the look of things. Lack of info from website is frustrating.
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Martyn King
(@Martynking) reported
from
Plymouth, England
After a week of problems @virginmedia I have tried live chat (couldn’t help), calling (sends me back online and hangs up) and online guides which don’t fix my intermittent connection issue. What do you suggest? I’m trying to #StayConnected - can somebody actually help?
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andy
(@donaldandy) reported
from
Plympton, England
@virginmedia Terrible
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Gary Holder
(@chuckholder) reported
from
Plymouth, England
@virginmedia Yes. Except that anyone looking at the notes which says “superhub coax broken” could know it’s not a network fault. Sorry but still poor to cancel all appointments, after holding.
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Admiral Pete
(@RanscombePeter) reported
from
Plymouth, England
@virginmedia Yes I have it and in the rooms I cannot get it the readings are poor
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Liv
(@livs_spamm) reported
from
Plymouth, England
@virginmedia our wifi has completely cut out. the customer service number will charge me if i call up....what are my options here?!
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Leila Nottage
(@LeilaNottage) reported
from
Plymouth, England
@virginmedia It has been awful today. Your advisors have kept me on live chat for hours and not resolved or helped at all. I feel so cross. Is there not a simple email address? I would be grateful if I could share what has happened as it is not right. On every level I have serious concerns.
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David Graham
(@swdave261066) reported
from
Plymouth, England
@virginmedia Is there a problem in the PL5 area of Plymouth. No internet/wi-fi.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Rachael Evans
(@Rachael98964692) reported
@virginmedia sort your stupid internet out🤬
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Samie-Leigh Stokie Raynes
(@Samie_Leigh94) reported
@virginmedia can you tell my why @NetflixUK are blocking you IP addresses stating that I'm using a vpn when I'm not. Seems to be a massive problem yet neither one of you are willing to resolve.
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Paul O'D
(@podnel67) reported
from
Stittenham, Scotland
@virginmedia That’s how I previously solved the problem - however that option has disappeared from my settings with this SIM
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Caravans Skegness
(@RiaStones) reported
@virginmedia hi! My broadband is intermittent in S61GH, when I go on the app it just says problems in your area? No info when it will be fixed. Do you have this information please? Thanks
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Skoobz
(@PsychoSkoobz) reported
This weeks streams have been messed up due to my @virginmedia broadband being absolutey crap! I've complained about this a lot over the last year, but this last week has been the worst!! Restarting the stream more than 5 times a day due to drop outs isn't helping me at all!! WTF!
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hellcat
(@1lhellcat) reported
@virginmedia turns out our wifi got completely cut out, sorry :3
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Bick Mash
(@BickMash) reported
from
Capel Seion, Wales
@virginmedia what’s the quickest way to speak to someone in the UK? Been with you since 2016 and I swear your service gets worse by the year.
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Paul O'D
(@podnel67) reported
from
Stittenham, Scotland
@virginmedia I don’t have another device to try it in - previously it was an issue I could resolve through roaming settings but the new SIM doesn’t allow for the same changes to be made in the phone. Dial assist is disabled
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lukapietrowieck
(@lukapietrowieck) reported
@virginmedia No need to speak to them again. They had verified my account details and that I was the account holder, and they had heard me tell them to cancel the contract 5 times. There is nothing more I need to speak to them about. Offcom will be informed about this.
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Kirsty 🏁🏴
(@sweet_kd) reported
@virginmedia TV services down in KY62BQ...website says hoping to be fixed by 4pm Tuesday 25th...not acceptable...look forward to my refund for lost services...again...too many issues happening too often!!!