Virgin Media

Virgin Media Outage Report in Plymstock, Plymouth, England

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Plymstock, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Plymstock and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Plymstock, Plymouth, England 08/26/2025 13:50

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (44%)

    Internet (44%)

  2. TV (23%)

    TV (23%)

  3. Wi-fi (13%)

    Wi-fi (13%)

  4. Total Blackout (12%)

    Total Blackout (12%)

  5. E-mail (6%)

    E-mail (6%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Plymstock, Plymouth, England

The most recent Virgin Media outage reports came from the following cities: Plymouth.

Loading map, please wait...
City Problem Type Report Time
United KingdomPlymouth TV
United KingdomPlymouth TV
United KingdomPlymouth TV
United KingdomPlymouth TV
United KingdomPlymouth Internet
United KingdomPlymouth TV

Community Discussion

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Virgin Media Issues Reports Near Plymstock, England

Latest outage, problems and issue reports in Plymstock and nearby locations:

  • lee_lough Lee Lough (@lee_lough) reported from Plymouth, England

    @virginmedia not great customer service, this call has been going on for over 25 minutes now and all I want to do is speak to someone 😡 take me off hold!!!

  • HRHJBain Joshua Bain 👨‍🔬 (@HRHJBain) reported from Plymouth, England

    @virginmedia Yes the advisor on the phone made me do it twice and it’s still not working

  • rosemacinnes1 Rose MacInnes (@rosemacinnes1) reported from Plymouth, England

    @virginmedia Still got the same problem, I shall try this evening it maybe quieter.

  • erinchelseytayl EZZA (@erinchelseytayl) reported from Plymouth, England

    @virginmedia someone broke into our student accommodation and stole our internet router. We have deadlines on Friday & the letting company isn’t taking this seriously please help us out. We need internet.

  • gafutch Gary Futcher (@gafutch) reported from Plymouth, England

    @virginmedia Hi. Recently received new hub after weeks of intermittent service issues with previous one. Tried to watch Morherland on catch-up tonight and had at least a dozen moments when playback was buffering. Might be a one-off but still annoying!

  • KateMurphy96 Kate (@KateMurphy96) reported from Plymouth, England

    @virginmedia worst customer service. Rang up to leave as price is ridiculous. 20 min wait to be put through and then hung up on. Rang again and suddenly they can’t hear me- say they’ll call back and don’t. Rang again and now closed. Exactly why I’m leaving

  • WestlakeKevin #HarrysDad (@WestlakeKevin) reported from Plymouth, England

    @virginmedia I have had this issue for over 6 months, I have repeatedly restarted the box, I’ve had an engineer visit, but I’m still listening to Alvin, Simon and Theodore instead of @IamAustinHealey Sort this out please.

  • DaveWitts Dave Witts (@DaveWitts) reported from Plympton, England

    @virginmedia No WiFi again. How can I get an engineer to visit me and set up my system correctly. It's been terrible since day one.

  • Sean_Hynes97 Sean Hynes (@Sean_Hynes97) reported from Plympton, England

    @KyleGatfield97 Virgin media is down mate gutted 😔

  • DanielDaw Daniel Daw (@DanielDaw) reported from Plympton, England

    @virginmedia Actually the worst service I’ve genuinely ever experienced. You cancel my tv/broadband set up the day before I move in, then try to charge me for a free sim you gave me. 10+ hours on the phone later, on hold for over 30 minutes again...abysmal.

  • Jaynewall1 Jayne (@Jaynewall1) reported from Ivybridge, England

    @virginmedia We are a new customer or maybe not at this rate. All we want is to be connected we have all the cables already as it’s a new build

  • cinemec 𝐒𝐎𝐌𝐄𝐓𝐈𝐌𝐄𝐒 𝐍𝐄𝐖 𝐌𝐎𝐑𝐎𝐍 (@cinemec) reported from Plymouth, England

    @virginmedia having trouble with the virgin wifi in a travelodge. It’s not 24/7 phone support if you don’t answer calls.

  • TheLumster Liam (@TheLumster) reported from Plympton, England

    @virginmedia - in the phone re-arranging my package! Service agreed, operative transferred me and there I sat for 1 hour! Rang back - waited 15 mins for another operative so I rang off. #PissPoor

  • DCA_PR DCA PR (@DCA_PR) reported from Plymouth, England

    Our phone lines, emails and Internet are all down - please contact the team on their mobiles until @vmbusiness can get us back online. Apologies for any delay in responding to messages. @vmbusinesshelp

  • seamus_mccoy Seamus McCoy (@seamus_mccoy) reported from Plymouth, England

    @leebandoni Tell your guy to sort his fu*king network out! What's going on @virginmedia my work phone has been down for ages now... 😡

  • BurgessMoon Martin Burgess-Moon 🏳️‍🌈 (@BurgessMoon) reported from Plymouth, England

    @Classicbritcom @virginmedia Yes. I had awful trouble with them. Their customer service is shocking. So, I cancelled & moved to @SkyUK Their service is so much better. M x

  • DaveWitts Dave Witts (@DaveWitts) reported from Plympton, England

    Terrible customer service from @virginmedia today. Wanted £50 to help me resolve a technical issue. Can't wait to get back to sky or BT.

  • WestlakeKevin #HarrysDad (@WestlakeKevin) reported from Plymouth, England

    @virginmedia On the phone for 97 minutes to your “customer service” team, on the strike of 9pm I get cut off. This is an open invitation for you to call me tomorrow, DM me for my mobile number, and sort my issues out. You are in breach of contract, it needs sorting and very

  • MechelleRoweJ Mechelle Rowe (@MechelleRoweJ) reported from Plympton, England

    @virginmedia terrible customer service today. Wifi & TV service down since yesterday. Told no fault by overseas call handler. Unacceptable! #broadband #cablemanagement #tv #virginmedia #poorcustomerservice #customerservice #WiFi #sadcustomer @MoneySavingExp

  • HRHJBain Joshua Bain 👨‍🔬 (@HRHJBain) reported from Plymouth, England

    @virginmedia I’ve lost @Channel4 help!!!

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • BillyNarey billy narey (@BillyNarey) reported

    @virginmedia internet been down all day please can I have some help

  • TimShishodia Tim Shishodia (@TimShishodia) reported

    @virginmedia Hi. Yes. Allowing the customer to submit a written complaint ensures a record is kept of all the points they consider relevant. By insisting that customers telephone you, there is no means of viewing or verifying whether the complaint has been recorded or the format of it.

  • Tweet_Hazel Hazel (@Tweet_Hazel) reported from Cardiff, Wales

    @virginmedia Im not really comfortable discussing my account in public. Can you message or email me. This is not great customer service.

  • 4Scarrs_Gaming Jon Scarr 🇨🇦🎮 (@4Scarrs_Gaming) reported

    @OriginaIPenguin @virginmedia Hey @carmelo9313 looks like you aren't the only one with ISP issues.

  • michaelfawole El Jefe (@michaelfawole) reported

    @virginmedia Dont let @virginmedia fool you. Service is shocking. No internet. No customer service. No help. No refund. No nothing. Currently running my laptop and ps4 off my mobile phone hotspot and getting much better connection speeds than @virginmedia ‘s so called fibre optic.

  • dean_cartwright Dean Cartwright (@dean_cartwright) reported

    @virginmedia Why on earth have you installed the main cable for the broadband underneath our flowerbed! You never told us you were putting it there, plus we weren't in the house when you did, no protection to the cable, when your engineer comes tomorrow no way I'm paying for any work!!

  • jasmni143 Natalie Fowler (@jasmni143) reported

    Virgin media broadband is the worse service ever, no deaf awareness or respect. I’m struggling to understand why they are still there when it’s **** service. Should closed down ages ago it’s rubbish. @virginmedia

  • MrBiggerexia Mossy (@MrBiggerexia) reported

    @virginmedia either someone contacts me ASAP after making a complaint or I will take legal action as you are not forfilling the minimum contract fulfilment 👍🏼

  • FabJacek Jacek (@FabJacek) reported

    @virginmedia area 31 ipswich slow download M500 and get only 50-150 .Latencu and packet loss so high it's imposible to watch , play or work. Virgin nightmare.

  • paulwatts003 Paul Watts (@paulwatts003) reported

    19:58 and we lost the internet again. Don’t believe the advertisement, @virginmedia is awfully bad right now.