Virgin Media Outage Report in Plymstock, Plymouth, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Plymstock, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Plymstock and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
February 25: Problems at Virgin Media
Virgin Media is having issues since 07:20 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (21%)
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Total Blackout (11%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Plymstock, Plymouth, England
The most recent Virgin Media outage reports came from the following cities: Plymouth.
| City | Problem Type | Report Time |
|---|---|---|
 Plymouth |
Total Blackout | |
| Plymouth |
Wi-fi | |
| Plymouth |
Internet | |
| Plymouth |
Wi-fi | |
| Plymouth |
Internet | |
| Plymouth |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Plymstock, England
Latest outage, problems and issue reports in Plymstock and nearby locations:
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#HarrysDad
(@WestlakeKevin) reported
from
Plymouth, England
@virginmedia On the phone for 97 minutes to your “customer service” team, on the strike of 9pm I get cut off. This is an open invitation for you to call me tomorrow, DM me for my mobile number, and sort my issues out. You are in breach of contract, it needs sorting and very
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Joshua Bain 👨🔬
(@HRHJBain) reported
from
Plymouth, England
@virginmedia I’ve lost @Channel4 help!!!
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DCA PR
(@DCA_PR) reported
from
Plymouth, England
Our phone lines, emails and Internet are all down - please contact the team on their mobiles until @vmbusiness can get us back online. Apologies for any delay in responding to messages. @vmbusinesshelp
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Kate
(@KateMurphy96) reported
from
Plymouth, England
@virginmedia worst customer service. Rang up to leave as price is ridiculous. 20 min wait to be put through and then hung up on. Rang again and suddenly they can’t hear me- say they’ll call back and don’t. Rang again and now closed. Exactly why I’m leaving
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Gary Futcher
(@gafutch) reported
from
Plymouth, England
@virginmedia Hi. Recently received new hub after weeks of intermittent service issues with previous one. Tried to watch Morherland on catch-up tonight and had at least a dozen moments when playback was buffering. Might be a one-off but still annoying!
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Gary Ellis
(@Ellissio1) reported
from
Plymouth, England
Would help if @virginmedia actually had the channel that GOT is on! 🙄 #Gogglebox
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#HarrysDad
(@WestlakeKevin) reported
from
Plymouth, England
@virginmedia I have had this issue for over 6 months, I have repeatedly restarted the box, I’ve had an engineer visit, but I’m still listening to Alvin, Simon and Theodore instead of @IamAustinHealey Sort this out please.
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Dave Witts
(@DaveWitts) reported
from
Plympton, England
@virginmedia No WiFi again. How can I get an engineer to visit me and set up my system correctly. It's been terrible since day one.
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Seamus McCoy
(@seamus_mccoy) reported
from
Plymouth, England
@leebandoni Tell your guy to so sort his fu*king network out! What's going on @virginmedia my work phone has been down for ages now... 😡
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Rose MacInnes
(@rosemacinnes1) reported
from
Plymouth, England
@virginmedia Still got the same problem, I shall try this evening it maybe quieter.
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Andrea Hodgkinson 💚
(@andie1105) reported
from
Plymouth, England
@virginmedia I’m not happy with your customer services. I’m moving home and I want to move my services. I’m being told VM isn’t available when the flat next door has VM! I’m being told I have to cancel and pay an early cancellation fee. 30 minutes on the phone!!!!🤬
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Daniel Daw
(@DanielDaw) reported
from
Plympton, England
@virginmedia Actually the worst service I’ve genuinely ever experienced. You cancel my tv/broadband set up the day before I move in, then try to charge me for a free sim you gave me. 10+ hours on the phone later, on hold for over 30 minutes again...abysmal.
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Jayne
(@Jaynewall1) reported
from
Ivybridge, England
@virginmedia We are a new customer or maybe not at this rate. All we want is to be connected we have all the cables already as it’s a new build
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Francesca Gartland
(@cheskaaa__) reported
from
Plymouth, England
@virginmedia we received a replacement Hub WiFi box on Tuesday, had to ring to activate it, told it would work, it didn’t. Had to ring last night to complain, told problem in the local area, our neighbours had internet still. Not fixed this morning.
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Liam
(@TheLumster) reported
from
Plympton, England
@virginmedia - in the phone re-arranging my package! Service agreed, operative transferred me and there I sat for 1 hour! Rang back - waited 15 mins for another operative so I rang off. #PissPoor
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𝐒𝐎𝐌𝐄𝐓𝐈𝐌𝐄𝐒 𝐍𝐄𝐖 𝐌𝐎𝐑𝐎𝐍
(@cinemec) reported
from
Plymouth, England
@virginmedia having trouble with the virgin wifi in a travelodge. It’s not 24/7 phone support if you don’t answer calls.
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Martin Burgess-Moon 🏳️🌈
(@BurgessMoon) reported
from
Plymouth, England
@Classicbritcom @virginmedia Yes. I had awful trouble with them. Their customer service is shocking. So, I cancelled & moved to @SkyUK Their service is so much better. M x
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Seamus McCoy
(@seamus_mccoy) reported
from
Plymouth, England
@leebandoni Tell your guy to sort his fu*king network out! What's going on @virginmedia my work phone has been down for ages now... 😡
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Lee Lough
(@lee_lough) reported
from
Plymouth, England
@virginmedia not great customer service, this call has been going on for over 25 minutes now and all I want to do is speak to someone 😡 take me off hold!!!
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Joshua Bain 👨🔬
(@HRHJBain) reported
from
Plymouth, England
@virginmedia Yes the advisor on the phone made me do it twice and it’s still not working
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Kimberley ♌
(@Kimmi_Lee) reported
@MissVJFxx @virginmedia We've never had a problem before only recently but you're right....It's getting ridiculously expensive now but other places are just the same, love netflix and disney + though lol
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Kimberley ♌
(@Kimmi_Lee) reported
Oh great problem after problem with @virginmedia TV! Getting fed up now! Box keeps glitching out (has been doing it before that 'outtage' happened) and now my pin code has changed even though no one has changed it! Wonderful 🤬🤬🤬
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~Nya~
(@scarble) reported
Quite conspicuously there's a virgin media engineer outside, might go pick his brain on wtf he's doing messing with mah interwebz 😾
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Denis
(@DenisDraia) reported
@virginmedia My monthly fee is £54 and this month, once again I got charged £80 with no explanation. Worst company ever and I will never be using you again.
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anxioustobiasVGM
(@anxioustobias) reported
@virginmedia I could but I’m honestly not even sure if it’s on our side. Checking the router during one of these 5-10 min reports that our internet is an “Unsupported status” and the diagnostic tool is claiming that our broadband is down, yet no reported issues in the area
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Langzamefiets
(@JoBowhill) reported
@virginmedia Thanks for your cold call to me. Your employee asked me how I am. I replied that I am not happy with the mediocre broadband service I have been receiving over the past week and that I would like her to sort it out. She hung up. Top customer service!!
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Ishy
(@Ishy_fw) reported
. @virginmedia how about you mother fockers compensate me for the **** internet every week x
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Christian Hyde
(@p3ngu1nz_tv) reported
@virginmedia So after having internet down for an entire day and expected fix time moved to 12:00 next day check status and supposed to be fixed now says service normal in area yet me/numerous other people in area with virgin is still down? everything is normal in area though...
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NEWT 🦎
(@dangernewt) reported
anyone having problems w Virgin media internet in Leeds? or has my internet bill not gone out lmao
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J∆MES 🏳️🌈 🏴
(@thisisjmx) reported
@virginmedia any news on the launch of your TV service that uses broadband [not thru your cable network] Wondering where I can find out more info?