Virgin Media Outage Report in Plymstock, Plymouth, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Plymstock, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Plymstock and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 16: Problems at Virgin Media
Virgin Media is having issues since 06:40 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (7%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Plymstock, Plymouth, England
The most recent Virgin Media outage reports came from the following cities: Plymouth.
| City | Problem Type | Report Time |
|---|---|---|
 Plymouth |
Internet | |
| Plymouth |
Internet | |
| Plymouth |
TV | |
| Plymouth |
Internet | |
| Plymouth |
Wi-fi | |
| Plymouth |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Plymstock, England
Latest outage, problems and issue reports in Plymstock and nearby locations:
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james
(@206gtidude1981) reported
from
Plymouth, England
@virginmedia Been messaging you about problems before lock down you don’t give a flying **** @virginmedia ive also phoned spoken to India who didn’t care, emailed you & posted a letter to @virginmedia signed for still no reply. Every one just cancel your direct debits they’ll soon wake up.
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james
(@206gtidude1981) reported
from
Plymouth, England
@virginmedia I’m one of your vulnerable customers from what I’ve just read on your website which then brings me to the problem of you over charging me which I have being trying to sort out with you.I have phoned, emailed, text’d & wrote a letter to your Sunderland complaints & also tweeted.
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Josh Tuckwell
(@tuckwell_josh) reported
from
Plymouth, England
Virgin media going down on me just like my uni grade #virginmedia
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PsychoUKNas666 #GamerNotAHater
(@PsychoUKNas666) reported
from
Plymouth, England
Dear @virginmedia you better fix your shit or give us free months of Internet cause this is not on !!! I had enough of paying premium price for Non Premium Service !!!! #VirginMediaFixYourShit
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james
(@206gtidude1981) reported
from
Plymouth, England
@virginmedia I should be on 100mb fibre optic yet when I come to use my internet it plays up and clearly not at the speed it should be especially at a time when there is little demand on your system which is another problem along with two nights when my broadband went down
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Sam Barker
(@_SamBarker_) reported
from
Plymouth, England
As a Virgin Media customer your service would have not changed in the slightest if that ludicrous policy came in 🙄
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Saint\/Ed 🇬🇧
(@edreynolds25) reported
from
Plymstock, England
@virginmedia Don't you think that I have tried that, you are a useless service when it comes to your customers. You make it as difficult as possible for people to access your team, I don't have long left on the contract so I will be shopping around.
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Saint\/Ed 🇬🇧
(@edreynolds25) reported
from
Plymstock, England
@virginmedia Have you actually ever phoned the team before, it is a nightmare and the people you speak to don't care about the customer. They were all singing happy birthday to a colleague in the background before and were unapologetic when I asked for a bit of quiet so that I could hear.
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Self-Iso jonesy
(@jonesy73) reported
from
Plymouth, England
@virginmedia We still have outage issues in Plymouth.
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PsychoUKNas666 #GamerNotAHater
(@PsychoUKNas666) reported
from
Plymouth, England
@virginmedia you are not working hard enough to fix your broadband why we are paying so much money for not receiving any service that we pay for #VirginMediaDown
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Den
(@denzisere2) reported
from
Ivybridge, England
@virginmedia Home internet goes down. So does virgin Mobile signal and internet. 😫 ALL DAY 😫
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David Graham
(@swdave261066) reported
from
Plymouth, England
@virginmedia I have been waiting since 16.15pm for someone to answer my query that I have asked, on your webchat. Could someone help. Please
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Emma Barrow
(@barrowemma) reported
from
Plympton, England
@virginmedia hi my connection has been very poor and I’m working from home it’s becoming unbearable. It seems fine first thing in the morning and early evening onwards but right now and throughout the day it barely works.
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Lil'oldme
(@relovedreams) reported
from
Plymouth, England
Cancelled @virginmedia last week and had a very nice @OpenreachHelp engineer come fit my new broadband cos they're paying full wages to any employee self isolating I will never forget which companies did the right thing during #Covid_19 and neither will my purse
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Dale Ward
(@Dale_Ward_) reported
from
Plymouth, England
Virgin Media’s gone down, their website has gone down, so I come to Twitter to check if I’m the only one.. apparently not! Better dust that book off instead.
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Lil'oldme
(@relovedreams) reported
from
Plymouth, England
@virginmedia Server overload is one of the most frequent reasons but never a solution
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Lil'oldme
(@relovedreams) reported
from
Plymouth, England
@virginmedia Repeatedly reported the 9 till 11 pm broadband issue when everyone here gets thrown offline or buffered and not just my household others in my locality to. Been fobbed off and no action has ever been taken to investigate and repair. You hide behind 'only 100meg provider'
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james
(@206gtidude1981) reported
from
Plymouth, England
@virginmedia I’m still having problems just wish your call centre would sort the ongoing issues out that have been present since 20th March.
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Saint\/Ed 🇬🇧
(@edreynolds25) reported
from
Plymstock, England
@virginmedia When I upgraded in December I was told that I had to have it for a minimum of 30 days, I have had that. When I went to cancel I was told that I have to have it for a further 30 days and pay for the extra. I have finished watching what I wanted and don't watch it anymore.
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james
(@206gtidude1981) reported
from
Plymouth, England
@virginmedia I doubt you’ll ever resolve any of my problems after all it’s been 6 weeks of me chasing you so you can’t use covid 19 as an excuse for not providing broadband nor for robbing a single parent.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Jodie W
(@JWhitters2) reported
@virginmedia The people with the new account are actually flat “a” so now because of the insufficiencies of your system and ineptitude of customer services we are left with no TV but still have phone and internet service
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Jodie W
(@JWhitters2) reported
@virginmedia Your customer service called my husband several times about this while we were away even though on several occasions he told them it was 8 hours behind where we were. Hence calls at 330 am
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Olivia
(@OliviaaSherlock) reported
@virginmedia you cannot recover the account as it keeps saying username and password incorrect when the account has just been verified! Your customer service is completely impossible to navigate
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Matt Williams
(@Mattuproar) reported
@virginmedia This was all mid March... but today I get a call about my install.... my name was wrong so I ended the call and called your CS team myself only to be told yes I had work going on today ready for my install on the 1st June!! I told them to cancel and asked to put in a complait
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Simon White (he/him)
(@PsymonWhite) reported
@virginmedia They are for now, I'm hopeful the repair work was to address the issue we've been experiencing in our area.
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holly
(@hgear_) reported
@virginmedia appalling customer service today on the phone - asked to cancel my contract, was met with a disgusting attitude and when I said I’d just like to cancel please, I was met with “okay, bye” and hung up on?
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Lew
(@skina19) reported
@virginmedia hi, is there a phone outage in SS8 0le. 91 year old has no incoming calls and cannot dial out. Website states no problems, no one on live chat to talk too
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Alison Curling
(@alison_curling) reported
@virginmedia It's not good enough. I eventually spoke to someone and gave 30 days notice. She was going to check my bill and I was put through to tech support for some reason. He was then going to transfer me back, but I didn't want to be on the phone for another hour. Cancellation gone?
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Gareth McEnroe
(@GarethMcEnroe) reported
@virginmedia Yes, done that, didn't help
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Simon Hilton
(@hiltonsimon) reported
@virginmedia Nah, I’m good. I’ve signed up with a new provider who are putting in a new phone line to replace the Virgin one that never worked and sorting out the broadband switchover - best thing is it costs me £100 per month LESS than @VirginMedia’s last bill. Thankyou @NOWHelpTeam :)