Virgin Media Outage Report in Plymstock, Plymouth, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Plymstock, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Plymstock and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (7%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Plymstock, Plymouth, England
The most recent Virgin Media outage reports came from the following cities: Plymouth.
| City | Problem Type | Report Time |
|---|---|---|
 Plymouth |
Internet | |
| Plymouth |
Internet | |
| Plymouth |
TV | |
| Plymouth |
Internet | |
| Plymouth |
Wi-fi | |
| Plymouth |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Plymstock, England
Latest outage, problems and issue reports in Plymstock and nearby locations:
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Sarah Dawe💞
(@chickdawe6) reported
from
Plymouth, England
@virginmedia having a lot of problems with our service,been on hold for 56 minutes for someone to say they will help then put me on hold again for another 33 minutes!!! This is an absolute joke!!! #virginmedia
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Sarah Byrne 💙
(@sorcha_b) reported
from
Plymouth, England
@virginmedia They suggested I tweet you as apparently there’s nothing they can do and Twitter means I don’t have to make a CEO complaint to get a really simple issue resolved...
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dianne kellett
(@kellett_dianne) reported
from
Plymstock, England
@virginmedia please can you tell me how we sort out our appalling home wifi, several phone calls and following of email/ texts instructions, no improvement, impossible long wait on phone to try and speak to a person Help please!
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Richard Aston
(@Randombeats) reported
from
Lee Mill Bridge, England
@virginmedia Thanks, will we automatically be credited for loss of service?
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Burrington
(@BurringtonPhil) reported
from
Plympton, England
@virginmedia I have made several formal complaints about broadband problems but cannot get to speak to anyone. After multiple router resets by Virgin media remotely, which cures the problems in the short term, I am still having to re connect my Sky Q box and printer manually.
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Paul
(@jonesy73) reported
from
Plymouth, England
@virginmedia Is the broadband not working in Plymouth?
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Mike Pitches
(@mikepitchestog) reported
from
Plymouth, England
@virginmedia Just says a loss of service or at best intermittent... Engineer 'on the way to fix'
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Jordan 🪴
(@Jordan4Instance) reported
from
Plymouth, England
Any chance virgin media will cover my WFH shift while their internet is down in the southwest 😴
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Mike Pitches
(@mikepitchestog) reported
from
Plymouth, England
@virginmedia please fix the issue ASAP for PL5 area, your broadband service is constantly kicking me off my work network. You've remotely rebooted my router 4/5 times this morning... #wfh Becoming a pain... 😠
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Mark Kirk
(@markkirk_01) reported
from
Plymouth, England
Disappointed with the customer service at @virginmedia! Got a new phone through contract #Samsung #A52 and had nothing but trouble with it in just over a month! Screen flickers/don't save pictures. #Avoid
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Clive Watson
(@Watson3Clive) reported
from
Ivybridge, England
@virginmedia Good morning, I’m having problems with my WiFi speeds being much faster at the front of my house, near the router, than at the rear. Can I be provided with a booster?
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nick tasker
(@NickTasker70) reported
from
Plymouth, England
@virginmedia what a joke trying to get help for a fault that’s been present since connection was completed, trying to work from home when the broadband is dropping off every few minutes is stressful, trying to get through on the phone impossible how do we get an engineer out
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Sarah Byrne 💙
(@sorcha_b) reported
from
Plymouth, England
@virginmedia ‘moving is stressful’ - I can’t get your service in my new building but none of your team want to accept that...I’ve wasted hours following your rules for cancellation, does the training manual says ‘break them psychologically’...they’ll just give up?
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James Smith
(@RUTrainingToday) reported
from
Plympton, England
@marksuttonbike @virginmedia And I left sky because of intermittent service since November 2020.
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Gary Futcher
(@gafutch) reported
from
Plymouth, England
@virginmedia Thanks - but huge volume of tweets and even reports in local press confirm there’s a problem. Could just do with something official from you - and an estimated repair time so we can all make work contingencies.
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Sarah Byrne 💙
(@sorcha_b) reported
from
Plymouth, England
@virginmedia No problem, I’ll just keep trying with the call centre/app teams...very disappointing but that’s VM I guess.
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Sarah Dawe💞
(@chickdawe6) reported
from
Plymouth, England
@virginmedia I don’t know! I was hoping the would send someone out as this has been an ongoing issue with you!
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evolving suns audio
(@EvolvingSuns) reported
from
Plymouth, England
@virginmedia the worst thing to happen when you're trying to finish your submissions the internet down get it sorted quickly please
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Numbers (UK) ltd.
(@NumbersUKLtd) reported
from
Saltash, England
@virginmedia can you give me an update on the internet issues in Plymouth?
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💉😷🇪🇺🇬🇧 Mark Smith 🇬🇧🇪🇺😷💉
(@DaisyHeifer) reported
from
Plymouth, England
@virginmedia down in Plymouth again...🙄
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Shaun Jacobs
(@smjacobs78) reported
from
Plymstock, England
@virginmedia I understand its not appropriate on here.. i have already asked my mother to call you next week, i hope you can’t suitably help her as the cost of her contract is almost as much as i pay with a competitor and i have a lot more in terms of contract and VM isnt available here.
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Daymo Alexander ⚽️
(@Daymoalexander) reported
@WeAreOpenreach I hope so. As it stands I can get GB fibre with @virginmedia and I’m an @O2 customer so it may be a case of leaving my current contract sooner
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jayden
(@nameisjayden) reported
@virginmedia So can u have someone fix urn
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Paril
(@onlyparil) reported
@virginmedia @LutzSchueler 1/ Our family has been a Virgin Media customer for over 6 years and we are extremely disappointed with your customer service. We extended our contract on May 4th, 2022 for 18 months, and informed the agent on a call about our upcoming home renovation.
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Evaldas Snukiskis
(@morphingcoffee) reported
It's been 6 hours 😴 6 hours of active chatting with @virginmedia reps in order to cancel my broadband. So lucky I'm on the rolling monthly contract without any time commitments. And it's not even over yet 🥲
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Satis-faction
(@suddenwarm) reported
@virginmedia "Service bill" when u cancell ur contract on day 2, didn't activate service & not even bothered to open to kit box. What exactly are u trying to scam here?
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Tom Lewis
(@TomLewis_CPI) reported
@deepashah_ @virginmedia It’s the 1/3rd 1/3rd 1/3rd rule. Put in a punchy price increase: - 1/3rd reject immediately - 1/3rd haggle down - 1/3rd accept unquestioningly Overall, you are way up.
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peter murphy
(@murphsland) reported
@virginmedia You don’t say . No one answers and the WhatsApp security process is hopeless . I’ll just not pay and cancel my direct debit I’m sure you’ll be in though then
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Heather
(@JustGeekingBy) reported
@virginmedia Hi we recently cancelled our plan with you. However, we're still being charged for phone despite cancelling everything. Can someone help with this?
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Martin
(@Tino2345) reported
@virginmedia No, I told them I was moving house one 21st April and they said it was no problem and they sorted it all out. It's only now I have read the email I received that I have seen it says I am still within my contract!