Virgin Media Outage Report in Plymstock, Plymouth, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Plymstock, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Plymstock and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (7%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Plymstock, Plymouth, England
The most recent Virgin Media outage reports came from the following cities: Plymouth.
| City | Problem Type | Report Time |
|---|---|---|
 Plymouth |
Internet | |
| Plymouth |
Internet | |
| Plymouth |
TV | |
| Plymouth |
Internet | |
| Plymouth |
Wi-fi | |
| Plymouth |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Plymstock, England
Latest outage, problems and issue reports in Plymstock and nearby locations:
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Claire Bolitho
(@cabolitho) reported
from
Plymouth, England
@virginmedia @ruskin147 They never answer the phone either do not care
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Claire Bolitho
(@cabolitho) reported
from
Plymouth, England
I’ve been on your so called online chat help desk since Friday @virginmedia it’s now Wednesday. Every 12 hours I get asked if I still want help which I confirm I then have to go through security checks and then no response for another 12 hours then the whole process starts again
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Claire Bolitho
(@cabolitho) reported
from
Plymouth, England
@virginmedia @ruskin147 I’ve been on hold on their online chat since Friday 🤬, every 12 hours or so they come back to me and ask if I still need help, I say yes and then then they disappear for 12 hours. Intermittent fault on tv signal wifi constantly dropping out. Working at home is impossible.
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CALLUM❌GAMES
(@CallumXGames) reported
from
Plymstock, England
Well either @twitch or @virginmedia are broken.. ok guys, which one of u wanna own up? Connection is poop!
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Katie ⚔️
(@katestar) reported
from
Plymouth, England
@virginmedia my service is down in PL4 Plymouth and I'm home working! When will it be resolved? My account says there is no issue but restarting router hasn't fixed anything?
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Admiral Pete
(@RanscombePeter) reported
from
Plymouth, England
@virginmedia broadband not covering the whole of my house. Customer services said that I should live with it. Now my sons box is stuck on 16% upload and will not go to TV. Engineer next Thursday. Yes next Thursday. !!!!!! I can't wait for January when I finally change.
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CALLUM❌GAMES
(@CallumXGames) reported
from
Plymstock, England
@virginmedia really??? So whilst testing all day upload has been fine and stability has been fine now it's late it's crap again?! That definately sounds like you are throttling it to me!
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ro⁷ ⟭⟬🐋
(@ymonorosa) reported
from
Plymouth, England
My Internet keeps dropping out 😭😭😭 @virginmedia poor service
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Joe Scaife
(@joescaife) reported
from
Plymouth, England
@virginmedia intermittent down cycles in PL6, restarted the router to no avail
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CALLUM❌GAMES
(@CallumXGames) reported
from
Plymstock, England
@virginmedia I think you need to remember in this day and age, upload speed and reliability is equally if not more important to a lot of customers. My download speed never dropped last night.. upload was terrible so had to cancel.. 😔
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Kaye Chadwick
(@2612kaye) reported
from
Plymouth, England
@virginmedia Absolutely appalled by your customer service team! Spent 6 hours over the past few days for someone to help me with my WiFi signal after I’ve upgraded my contract with you!! & nobody can help! 😡😡😡
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Claire Bolitho
(@cabolitho) reported
from
Plymouth, England
@virginmedia I’ve been on your online chat since Friday trying to sort my wifi problems out. It’s now Tuesday, surely that must be a record? How about I try @BTCare next?
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neil dawkins
(@oniztiptoes) reported
from
Tamerton Foliot, England
@virginmedia text service unbelievably slow in replying. I have a new Hub 3 arriving soon can I use the old white isolating cable with it
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Mark Hardie ⭐⭐⭐⭐⭐⭐🏆 ⚽🥊
(@HardieMh37) reported
from
Plymouth, England
@Gazzalatic @virginmedia Watching recordings from other box is spotty as ****, just **** software in the v6 boxes, as WiFi and ethernet is always sweet. My iptv and streaming 4k to my TV from pc is bang on.
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neil dawkins
(@oniztiptoes) reported
from
Tamerton Foliot, England
@virginmedia thanks most seems to be ok. one issue when I select searches or load pages it seems to fail to connect about 30% of the time any ideas ?
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Mark Hardie ⭐⭐⭐⭐⭐⭐🏆 ⚽🥊
(@HardieMh37) reported
from
Plymouth, England
@Gazzalatic @virginmedia Totally agree mate if it weren't for the broadband I'd **** them off
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Sharron Robbie
(@FlipflopRobbie) reported
from
Plymouth, England
Anyone else living / working in PL3 area of #Plymouth & struggling with the shocking @virginmedia service? No internet yet again- so another lost day of not being able to work from home properly, cancelled meetings/no email ..just been told they will have us re connected at 1855!
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Sharron Robbie
(@FlipflopRobbie) reported
from
Plymouth, England
Come on @virginmedia .....another wasted afternoon with no #internet yet again but when I visit your site to check why they may be a problem I am told no issues detected in Plymouth ! This is getting to be a regular occurrence 😫
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Josh Tuckwell
(@tuckwell_josh) reported
from
Plymouth, England
Virgin media’s network is sucking today, C’mon sort it out! #virginmedia
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MOH
(@MOH_BIG_D) reported
from
Plymouth, England
@NETGEARgaming @NETDUMA could I get some uk based help please? I have put my XR500 into IPv6 tunnelling as I am with virgin media this is connected to my Xbox one S for two years almost I have had the same set up as it works better gaming wise, I unplugged my Xbox 1/2
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Jamie Norwood
(@JimboNorwood) reported
@virginmedia Hi, do you have a live chat system, or can you help on here? My grandad had a pay as you go SIM and now you've ended it, i need help please!
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We Want Our Ball Back
(@SupremacyUtter) reported
@virginmedia so here we go... stuck in a virtual customer service loop. Call to change package - wait but get through. Then told need to transfer - tries & cuts me off. Can't use online option as it just takes me to a page & tells me to use chat which tells me too busy. #HELPME
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👉🏼 Brad Hughes 👈🏼
(@Gucci_Hughes) reported
@virginmedia your company is a JOKE!! No department talks to each other, get passed about and nobody deals with anything, bunch of crooks! EVERYONE STAY WELL AWAY. Contacting @Ofcom today to log formal complaint.
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Dr James Hodcroft Ph.D.
(@jameshodcroft) reported
@Jaynesharp I told an Indian man at Virgin media Customer Service that I loved him… it was just automatic. We had been on the phone for so bloody long, as we ended the call, it just slipped out.🙄. I like to think it made him feel valued.
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Emma
(@EmmaLatham89) reported
@virginmedia fyi I shall be cancelling my direct debit. I have been trying to contact you to cancel my account. But never any answer on phones or WhatsApp or online chat.
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Steve. 💙 🏉🍷🍺
(@smrugbymad62) reported
@virginmedia That’s a waste of time as that’s the number I called and was let down by. You need your management to better support hard working staff by improving your systems and make it more customer friendly.
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Mark
(@LufcMad84) reported
@virginmedia I have a broken finger & having use my left hand type right now - hence speaking on phone! DM me if you want but stressful enough what your causing me. A long webchat not option right now just get a manager call me! You obviously don’t care about your customers! @Ofcom
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Jay Faulkner ♿
(@thejayfaulkner) reported
@virginmedia Obviously the booster can only work with the WiFi the router is giving so if it is loow/slow, or nonexistent then having one or two isn't going to help, though the thought was nice. On the times the speed stays good they work, I suppose.
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Josh
(@joshlwilliams93) reported
@martynmyoung Trying to cancel virgin media
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Matthew Grant
(@LoveSponge1982) reported
@virginmedia you website and call centres are useless im wanting to either negotiate a new contract or cancel and i cant get anywhere !