Virgin Media

Virgin Media Outage Report in Plymstock, Plymouth, England

Problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Plymstock, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Plymstock and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Plymstock, Plymouth, England 03/17/2025 07:15

March 17: Problems at Virgin Media

Virgin Media is having issues since 08:40 AM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (55%)

    Internet (55%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (14%)

    Total Blackout (14%)

  4. TV (7%)

    TV (7%)

  5. E-mail (6%)

    E-mail (6%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Plymstock, Plymouth, England

The most recent Virgin Media outage reports came from the following cities: Plymouth.

Loading map, please wait...
City Problem Type Report Time
United KingdomPlymouth Internet
United KingdomPlymouth Internet
United KingdomPlymouth TV
United KingdomPlymouth Internet
United KingdomPlymouth Wi-fi
United KingdomPlymouth TV

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Plymstock, England

Latest outage, problems and issue reports in Plymstock and nearby locations:

  • katestar Katie ⚔️ (@katestar) reported from Plymouth, England

    @virginmedia I've got on your service status now and fix shows 3pm. This is no good for people who WFH and I might have a whole day's pay docked for it...

  • Jordan4Instance Jordan 🪴 (@Jordan4Instance) reported from Plymouth, England

    Not the Virgin media service status checker lying to my face during this storm ✋😤

  • Plymcarol Carol Scaplehorn (@Plymcarol) reported from Plymstock, England

    @virginmedia @ParalympicsGB Hiya can you help please. I am moving my tivo box and modem . I have bought a new coaxial cable. How do I remove the cable from the wall ? Do I unscrew it or pull it out? Don't want to do anything wrong. Same with cable in modem . Thank you.

  • katestar Katie ⚔️ (@katestar) reported from Plymouth, England

    @ktrbhx @virginmedia Yeah mine went down about 9.10am :( really annoying as I can't do any work without it.

  • DaisyHeifer 💉😷🇪🇺🇬🇧 Mark Smith 🇬🇧🇪🇺😷💉 (@DaisyHeifer) reported from Plymouth, England

    @virginmedia down in Plymouth again...🙄

  • chickdawe6 Sarah Dawe💞 (@chickdawe6) reported from Plymouth, England

    @virginmedia I don’t know! I was hoping the would send someone out as this has been an ongoing issue with you!

  • markkirk_01 Mark Kirk (@markkirk_01) reported from Plymouth, England

    Disappointed with the customer service at @virginmedia! Got a new phone through contract #Samsung #A52 and had nothing but trouble with it in just over a month! Screen flickers/don't save pictures. #Avoid

  • kellett_dianne dianne kellett (@kellett_dianne) reported from Plymstock, England

    @virginmedia please can you tell me how we sort out our appalling home wifi, several phone calls and following of email/ texts instructions, no improvement, impossible long wait on phone to try and speak to a person Help please!

  • sorcha_b Sarah Byrne 💙 (@sorcha_b) reported from Plymouth, England

    @virginmedia ‘moving is stressful’ - I can’t get your service in my new building but none of your team want to accept that...I’ve wasted hours following your rules for cancellation, does the training manual says ‘break them psychologically’...they’ll just give up?

  • sorcha_b Sarah Byrne 💙 (@sorcha_b) reported from Plymouth, England

    @virginmedia No problem, I’ll just keep trying with the call centre/app teams...very disappointing but that’s VM I guess.

  • BurringtonPhil Burrington (@BurringtonPhil) reported from Plympton, England

    @virginmedia I have made several formal complaints about broadband problems but cannot get to speak to anyone. After multiple router resets by Virgin media remotely, which cures the problems in the short term, I am still having to re connect my Sky Q box and printer manually.

  • Watson3Clive Clive Watson (@Watson3Clive) reported from Ivybridge, England

    @virginmedia Good morning, I’m having problems with my WiFi speeds being much faster at the front of my house, near the router, than at the rear. Can I be provided with a booster?

  • mikepitchestog Mike Pitches (@mikepitchestog) reported from Plymouth, England

    @virginmedia please fix the issue ASAP for PL5 area, your broadband service is constantly kicking me off my work network. You've remotely rebooted my router 4/5 times this morning... #wfh Becoming a pain... 😠

  • mikepitchestog Mike Pitches (@mikepitchestog) reported from Plymouth, England

    @virginmedia Just says a loss of service or at best intermittent... Engineer 'on the way to fix'

  • Randombeats Richard Aston (@Randombeats) reported from Lee Mill Bridge, England

    @virginmedia hi are there any issues with the Internet in the PL5 area of Plymouth we've had on and off internet for about a week now and my wife needs it for work in the evenings? I've tryed a reboot and turned everything off but it still keeps happening we're using the HUB3

  • RUTrainingToday James Smith (@RUTrainingToday) reported from Plympton, England

    @marksuttonbike @virginmedia And I left sky because of intermittent service since November 2020.

  • Jess_Reynolds31 Jessica Reynolds (@Jess_Reynolds31) reported from Plymstock, England

    @virginmedia Can you please help, as usual no network availabilty cannont connect to device..dont tell me to use online bot

  • NickTasker70 nick tasker (@NickTasker70) reported from Plymouth, England

    @virginmedia what a joke trying to get help for a fault that’s been present since connection was completed, trying to work from home when the broadband is dropping off every few minutes is stressful, trying to get through on the phone impossible how do we get an engineer out

  • sorcha_b Sarah Byrne 💙 (@sorcha_b) reported from Plymouth, England

    @virginmedia They suggested I tweet you as apparently there’s nothing they can do and Twitter means I don’t have to make a CEO complaint to get a really simple issue resolved...

  • katestar Katie ⚔️ (@katestar) reported from Plymouth, England

    @virginmedia Internet has gone down for me in Plymouth PL4, service status page won't load on my mobile data. What's the issue? I'm WFH and need the Internet :(

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • annadunham77 Anna Swales (@annadunham77) reported

    @virginmedia seriously fed up no landline as no dial tone can’t call can’t chat on virgin absolute joke.. need technical assistance.. ASAP. Been charged £240 to leave contract early and no phone.. NEVER AGAIN

  • michaelarditti Michael Arditti (@michaelarditti) reported

    @virginmedia And the second operator who was supposed to ring me back hasn't. What sort of operation does Virgin run that can treat its customers this way?

  • DumcanMckay Duncan McKay (@DumcanMckay) reported

    @andybearz @virginmedia I’ve got hundred Tramadol as car crash spine damage. But you end up like an idiot stoner so rarely take them now

  • Poetech3 Poe{t}ech (@Poetech3) reported from Bollington, England

    Mis-sold and given wrong advice. And now sending threatening letters for a mobile hub we used for 28 days while waiting for our wifi service from Virgin Media. Threatening to send us to a debt collection agency is a complete disgrace. @ThreeUK how do you sleep at night?

  • lauraedgoose_ ℒ aura~jane (@lauraedgoose_) reported

    @virginmedia tv box completely not working, can’t get any channels, tried calling and got hung up on?

  • ZebraPhoenix9 🦓 Zebra (@ZebraPhoenix9) reported

    @virginmedia need help with an order and can't seem to get any help on your phone line. can someone help me?

  • mjwroutledge Matthew Routledge (@mjwroutledge) reported

    Tried installing new TiVo box but won’t work. 2 calls to @virginmedia eventually they booked engineer but not for 11 days. Couldn’t tell me what compensation for no TV for this time (but still paying for it) “as it is different dept”. What customer service! Why did I renew?????!

  • KBroadie KB (@KBroadie) reported

    @virginmedia This isnt the issue. I've called customer services twice now and spent over 45 mins on the phone both times and I'm now being ignored by your complaints team?! Appalling service and I'll now be escalating to your ADR

  • gailearly Gail Early (@gailearly) reported

    @virginmedia please help. My mother died in January and I have been waiting since then for a refund in order to complete her estate. I have contacted you at least 4 times about this and still the cheque has not arrived!

  • AjPlaysX Aj 🥤 (@AjPlaysX) reported

    @GdnJordan @virginmedia Internets been down all day bro, even on wired its nothing near 350mbps, 3 years running terrible service