Virgin Media Outage Report in Plymstock, Plymouth, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Plymstock, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Plymstock and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (59%)
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Wi-fi (18%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Plymstock, Plymouth, England
The most recent Virgin Media outage reports came from the following cities: Plymouth.
| City | Problem Type | Report Time |
|---|---|---|
 Plymouth |
TV | |
| Plymouth |
Wi-fi | |
| Plymouth |
Internet | |
| Plymouth |
Internet | |
| Plymouth |
TV | |
| Plymouth |
TV |
Community Discussion
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Virgin Media Issues Reports Near Plymstock, England
Latest outage, problems and issue reports in Plymstock and nearby locations:
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Gary Futcher
(@gafutch) reported
from
Plymouth, England
@virginmedia Hi. Recently received new hub after weeks of intermittent service issues with previous one. Tried to watch Morherland on catch-up tonight and had at least a dozen moments when playback was buffering. Might be a one-off but still annoying!
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Mechelle Rowe
(@MechelleRoweJ) reported
from
Plympton, England
@virginmedia terrible customer service today. Wifi & TV service down since yesterday. Told no fault by overseas call handler. Unacceptable! #broadband #cablemanagement #tv #virginmedia #poorcustomerservice #customerservice #WiFi #sadcustomer @MoneySavingExp
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DCA PR
(@DCA_PR) reported
from
Plymouth, England
Our phone lines, emails and Internet are all down - please contact the team on their mobiles until @vmbusiness can get us back online. Apologies for any delay in responding to messages. @vmbusinesshelp
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EZZA
(@erinchelseytayl) reported
from
Plymouth, England
@virginmedia someone broke into our student accommodation and stole our internet router. We have deadlines on Friday & the letting company isn’t taking this seriously please help us out. We need internet.
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Nicolimage
(@ShayNicol23) reported
from
Plymouth, England
@virginmedia Apparently so, but it never gets resolved. I gave the last person online a ref no. He didn't know what it related to! More stress.
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#HarrysDad
(@WestlakeKevin) reported
from
Plymouth, England
@virginmedia I have had this issue for over 6 months, I have repeatedly restarted the box, I’ve had an engineer visit, but I’m still listening to Alvin, Simon and Theodore instead of @IamAustinHealey Sort this out please.
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Rose MacInnes
(@rosemacinnes1) reported
from
Plymouth, England
@virginmedia Still got the same problem, I shall try this evening it maybe quieter.
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Saint\/Ed 🇬🇧
(@edreynolds25) reported
from
Plymstock, England
@virginmedia When I upgraded in December I was told that I had to have it for a minimum of 30 days, I have had that. When I went to cancel I was told that I have to have it for a further 30 days and pay for the extra. I have finished watching what I wanted and don't watch it anymore.
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Joshua Bain 👨🔬
(@HRHJBain) reported
from
Plymouth, England
@virginmedia Yes the advisor on the phone made me do it twice and it’s still not working
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𝐒𝐎𝐌𝐄𝐓𝐈𝐌𝐄𝐒 𝐍𝐄𝐖 𝐌𝐎𝐑𝐎𝐍
(@cinemec) reported
from
Plymouth, England
@virginmedia having trouble with the virgin wifi in a travelodge. It’s not 24/7 phone support if you don’t answer calls.
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Sean Hynes
(@Sean_Hynes97) reported
from
Plympton, England
@KyleGatfield97 Virgin media is down mate gutted 😔
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Nicolimage
(@ShayNicol23) reported
from
Plymouth, England
@virginmedia I've called them over and over, I'm not getting anywhere! Do I have to take this to the ombudsman to get it sorted. 5 hours of trying to sort this isn't working. Broken promises and stress!
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Kate
(@KateMurphy96) reported
from
Plymouth, England
@virginmedia worst customer service. Rang up to leave as price is ridiculous. 20 min wait to be put through and then hung up on. Rang again and suddenly they can’t hear me- say they’ll call back and don’t. Rang again and now closed. Exactly why I’m leaving
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Liam
(@TheLumster) reported
from
Plympton, England
@virginmedia - in the phone re-arranging my package! Service agreed, operative transferred me and there I sat for 1 hour! Rang back - waited 15 mins for another operative so I rang off. #PissPoor
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#HarrysDad
(@WestlakeKevin) reported
from
Plymouth, England
@virginmedia On the phone for 97 minutes to your “customer service” team, on the strike of 9pm I get cut off. This is an open invitation for you to call me tomorrow, DM me for my mobile number, and sort my issues out. You are in breach of contract, it needs sorting and very
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Saint\/Ed 🇬🇧
(@edreynolds25) reported
from
Plymstock, England
@VirginMedia just tried to cancel BT sports from today and was told that I have to have it for another 30 days and pay for it also, I want it cancelled today. You do everything to make life difficult for your customers, you will be losing another customer at this rate.
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Saint\/Ed 🇬🇧
(@edreynolds25) reported
from
Plymstock, England
@virginmedia Don't you think that I have tried that, you are a useless service when it comes to your customers. You make it as difficult as possible for people to access your team, I don't have long left on the contract so I will be shopping around.
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Dave Witts
(@DaveWitts) reported
from
Plympton, England
Terrible customer service from @virginmedia today. Wanted £50 to help me resolve a technical issue. Can't wait to get back to sky or BT.
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Jayne
(@Jaynewall1) reported
from
Ivybridge, England
@virginmedia We are a new customer or maybe not at this rate. All we want is to be connected we have all the cables already as it’s a new build
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Lee Lough
(@lee_lough) reported
from
Plymouth, England
@virginmedia not great customer service, this call has been going on for over 25 minutes now and all I want to do is speak to someone 😡 take me off hold!!!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Hamayoon Sultan 🇪🇺
(@timesarrow01) reported
@virginmedia I was getting a good speed again half an hour ago, but then I did on Wednesday too before it was awful again yesterday and earlier today. There's clearly an issue. Can it be identified and fixed?
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Nilly Sutton
(@NillySutton) reported
@sarahclark82 @virginmedia Yup. A chatbot asked me what I needed I said cancel and they didn’t respond. Now they are giving me the run around on text messages.
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3lawe
(@ali_attalla) reported
@virginmedia Nothing that makes sense. Just a bunch of bad excuses and lies. Typical stuff from Virgin
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Rob Knight
(@robbiek44) reported
@virginmedia Utterly useless. I strongly advise anybody against choosing them. Awful customer service and our broadband didn't even turn up!
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Asher D➐
(@Cyrawx) reported
@virginmedia Considering I've called a total of 73 hours now (i wish this was an exaggeration) for issues that have gone on for longer than 9 months quite clearly calling isnt working & Ive been paying full price the entire time to then also have a letter today telling me the bill is going up
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Simon Bye 🎪🔶
(@UB5simon) reported
from
Southall, England
@NIAbbot Virgin Media has been down for me since Wednesday morning...
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3lawe
(@ali_attalla) reported
@virginmedia That was done 10 days ago .. the day the installation was meant to take place. Which virgin apologised for messing up and said they will be back the next day. They haven't been back since. I've made a complaint, nothing happened.
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Hamayoon Sultan 🇪🇺
(@timesarrow01) reported
@virginmedia The problem is that the aim isn't materialising. I also went through the online guides earlier, expecting that I would be asked to go through them. I've done everything recommended.
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Simone
(@MidniteKaos) reported
@virginmedia Finally got things sorted, several calls and yet another engineer (3 engineers, 1 network engineer) So since end Oct beginning of Nov we’ve had very poor internet. How do we go about getting credit applied for nearly 3 months of poor services pls? Just needed new hub as thought!
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David Mitchinson
(@dave_mitchinson) reported
@virginmedia our wifi keeps going on and off been doing for 2 days now any help please thank you