Virgin Media Outage Report in Plymstock, Plymouth, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Plymstock, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Plymstock and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 16: Problems at Virgin Media
Virgin Media is having issues since 06:40 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (7%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Plymstock, Plymouth, England
The most recent Virgin Media outage reports came from the following cities: Plymouth.
| City | Problem Type | Report Time |
|---|---|---|
 Plymouth |
Internet | |
| Plymouth |
Internet | |
| Plymouth |
TV | |
| Plymouth |
Internet | |
| Plymouth |
Wi-fi | |
| Plymouth |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Plymstock, England
Latest outage, problems and issue reports in Plymstock and nearby locations:
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Richard Aston
(@Randombeats) reported
from
Lee Mill Bridge, England
@virginmedia hi are there any issues with the Internet in the PL5 area of Plymouth we've had on and off internet for about a week now and my wife needs it for work in the evenings? I've tryed a reboot and turned everything off but it still keeps happening we're using the HUB3
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Mike Pitches
(@mikepitchestog) reported
from
Plymouth, England
@virginmedia Just says a loss of service or at best intermittent... Engineer 'on the way to fix'
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Mike Pitches
(@mikepitchestog) reported
from
Plymouth, England
@virginmedia please fix the issue ASAP for PL5 area, your broadband service is constantly kicking me off my work network. You've remotely rebooted my router 4/5 times this morning... #wfh Becoming a pain... 😠
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Jessica Reynolds
(@Jess_Reynolds31) reported
from
Plymstock, England
@virginmedia Can you please help, as usual no network availabilty cannont connect to device..dont tell me to use online bot
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Katie ⚔️
(@katestar) reported
from
Plymouth, England
@virginmedia I've got on your service status now and fix shows 3pm. This is no good for people who WFH and I might have a whole day's pay docked for it...
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Paul Bray
(@1964panic) reported
from
Plymouth, England
@MartinSLewis @MoneySavingExp just saved £16pm on Virginmedia by going all the way to disconnection team & insisting on getting 'new customer' deal. This cost includes all you can eat 02 5g sim for £25pm. Will end my contract with current provider & save £41pm total saving £57pm
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Carol Scaplehorn
(@Plymcarol) reported
from
Plymstock, England
@virginmedia @ParalympicsGB Hiya can you help please. I am moving my tivo box and modem . I have bought a new coaxial cable. How do I remove the cable from the wall ? Do I unscrew it or pull it out? Don't want to do anything wrong. Same with cable in modem . Thank you.
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Mark Kirk
(@markkirk_01) reported
from
Plymouth, England
Disappointed with the customer service at @virginmedia! Got a new phone through contract #Samsung #A52 and had nothing but trouble with it in just over a month! Screen flickers/don't save pictures. #Avoid
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dianne kellett
(@kellett_dianne) reported
from
Plymstock, England
@virginmedia please can you tell me how we sort out our appalling home wifi, several phone calls and following of email/ texts instructions, no improvement, impossible long wait on phone to try and speak to a person Help please!
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Jordan 🪴
(@Jordan4Instance) reported
from
Plymouth, England
Not the Virgin media service status checker lying to my face during this storm ✋😤
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Claire Bolitho 💙
(@cabolitho) reported
from
Plymouth, England
@virginmedia it’s of no use telling us all to check our service status because your webpage to do so is down. Any other suggestions? Grateful for @AppleTV while I’m waiting for you to reboot.
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neil dawkins
(@oniztiptoes) reported
from
Manadon, England
@virginmedia is your virgin medial help message service stl operating ,? I've texted twice this week and had no reply.
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Katie ⚔️
(@katestar) reported
from
Plymouth, England
@ktrbhx @virginmedia Yeah mine went down about 9.10am :( really annoying as I can't do any work without it.
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Clive Watson
(@Watson3Clive) reported
from
Ivybridge, England
@virginmedia Good morning, I’m having problems with my WiFi speeds being much faster at the front of my house, near the router, than at the rear. Can I be provided with a booster?
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Katie ⚔️
(@katestar) reported
from
Plymouth, England
@virginmedia Internet has gone down for me in Plymouth PL4, service status page won't load on my mobile data. What's the issue? I'm WFH and need the Internet :(
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Ines Lopes
(@Iacobus35) reported
from
Plymouth, England
@virginmedia saga continues : (.. Received a notification saying the package was on way 2 days ago. Today received an email saying the package went back to @virginmedia. Because the shop they suggested doesn't offer that service anymore.
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Cheryl Lockett
(@cheryljlockett) reported
from
Plymouth, England
@virginmedia the customer service is absolutely dreadful. I’ve been on the phone for an hour and tried the WhatsApp service. Is there anyway to get some help?
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Deej Sullivan
(@sullivandeej) reported
from
Plymouth, England
After over 7 hours, my 'chat' with @virginmedia customer services has just ended without them managing to do either of the things I asked them to, namely to match a better offer elsewhere or book a cancellation of my service more than 30 days in advance. They are truly the worst.
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Ines Lopes
(@Iacobus35) reported
from
Plymouth, England
@virginmedia isn't the costumer fault you don't up date the list of shops do that service. You guys are very complicated. Really are. Keep it simple.
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Ines Lopes
(@Iacobus35) reported
from
Plymouth, England
@virginmedia saga continues : phone @virginmedia just now 45 minutes later and 3 people later, they passed the call to the next team to order the kit again, and the services are closed. The call stopped. Amazing service.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Dr Robaire Beckwith 🇪🇺 🇺🇦
(@RobaireBeckwith) reported
@virginmedia Yes no Virgin service used since that time (it didn't function most of the time anyway prior to that), out of contract and was cancelled (which took almost an hour on the phone conversing with a highly unpleasant, unhelpful and objectionable Virgin representative).
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Dave 'Maxie Mac’ - building a metaverse life.
(@outsideinside3) reported
@virginmedia thank you for yet another let down. Was told I had priority install today only to phone up snd discover I’m booked for MAY!! Cancellation now in progress. Thanks for nothing but wasting my time. #losers
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Andy Osira 💙
(@AndyOsira) reported
@virginmedia it was the same (well actually more packet loss) - but I saw VM network guys at the nearest UBR cabinet on Cifford Ave bridge earlier which suggests they are on it?
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Yoz
(@Yoz_SC) reported
@virginmedia I can ring up again and see what they say but when they run tests they say they can’t find an issue and then hang up.. when as you can see I have
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Dr Robaire Beckwith 🇪🇺 🇺🇦
(@RobaireBeckwith) reported
@virginmedia The bills being presented are for a period our household was not using Virgin services as they were disconnected on switching to an alternative company's service
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Nick V
(@NickV777111) reported
@virginmedia - please help me reset user name & pw
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Paul Murphy
(@Paul123Murphy) reported
@virginmedia This completely shows the problem, noone has any ownership. Customer service is not measured by how efficiently you pass the problem to the next team.
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Sherzod Muminov
(@msherzodm) reported
I wouldn’t tweet about this normally but I’m so appalled by the customer service @virginmedia that I have to. I spent hours on the phone earlier this months trying to solve it and was assured it was all done. What a joke.
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Schmoking D
(@SchmokingD) reported
@virginmedia Previous experience has taught me that reporting the issue, which you are clearly aware of, given the status update, will not speed things up. I also have neither the time nor the patience to attempt to contact your customer service team.
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LD
(@nursenoonoo) reported
@virginmedia Can you explain why your customer services are so shockingly bad that its taken literally 4 HOURS to get you to cancel my contract? 4 hours of arguing on the phone with various members of your team and you have the cheek to claim i should stay for the 'great service'