Virgin Media

Virgin Media Outage Report in Plymstock, Plymouth, England

Problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Plymstock, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Plymstock and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Plymstock, Plymouth, England 03/16/2025 05:35

March 16: Problems at Virgin Media

Virgin Media is having issues since 06:40 AM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (55%)

    Internet (55%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (14%)

    Total Blackout (14%)

  4. TV (7%)

    TV (7%)

  5. E-mail (6%)

    E-mail (6%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Plymstock, Plymouth, England

The most recent Virgin Media outage reports came from the following cities: Plymouth.

Loading map, please wait...
City Problem Type Report Time
United KingdomPlymouth Internet
United KingdomPlymouth Internet
United KingdomPlymouth TV
United KingdomPlymouth Internet
United KingdomPlymouth Wi-fi
United KingdomPlymouth TV

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Plymstock, England

Latest outage, problems and issue reports in Plymstock and nearby locations:

  • Randombeats Richard Aston (@Randombeats) reported from Lee Mill Bridge, England

    @virginmedia hi are there any issues with the Internet in the PL5 area of Plymouth we've had on and off internet for about a week now and my wife needs it for work in the evenings? I've tryed a reboot and turned everything off but it still keeps happening we're using the HUB3

  • mikepitchestog Mike Pitches (@mikepitchestog) reported from Plymouth, England

    @virginmedia Just says a loss of service or at best intermittent... Engineer 'on the way to fix'

  • mikepitchestog Mike Pitches (@mikepitchestog) reported from Plymouth, England

    @virginmedia please fix the issue ASAP for PL5 area, your broadband service is constantly kicking me off my work network. You've remotely rebooted my router 4/5 times this morning... #wfh Becoming a pain... 😠

  • Jess_Reynolds31 Jessica Reynolds (@Jess_Reynolds31) reported from Plymstock, England

    @virginmedia Can you please help, as usual no network availabilty cannont connect to device..dont tell me to use online bot

  • katestar Katie ⚔️ (@katestar) reported from Plymouth, England

    @virginmedia I've got on your service status now and fix shows 3pm. This is no good for people who WFH and I might have a whole day's pay docked for it...

  • 1964panic Paul Bray (@1964panic) reported from Plymouth, England

    @MartinSLewis @MoneySavingExp just saved £16pm on Virginmedia by going all the way to disconnection team & insisting on getting 'new customer' deal. This cost includes all you can eat 02 5g sim for £25pm. Will end my contract with current provider & save £41pm total saving £57pm

  • Plymcarol Carol Scaplehorn (@Plymcarol) reported from Plymstock, England

    @virginmedia @ParalympicsGB Hiya can you help please. I am moving my tivo box and modem . I have bought a new coaxial cable. How do I remove the cable from the wall ? Do I unscrew it or pull it out? Don't want to do anything wrong. Same with cable in modem . Thank you.

  • markkirk_01 Mark Kirk (@markkirk_01) reported from Plymouth, England

    Disappointed with the customer service at @virginmedia! Got a new phone through contract #Samsung #A52 and had nothing but trouble with it in just over a month! Screen flickers/don't save pictures. #Avoid

  • kellett_dianne dianne kellett (@kellett_dianne) reported from Plymstock, England

    @virginmedia please can you tell me how we sort out our appalling home wifi, several phone calls and following of email/ texts instructions, no improvement, impossible long wait on phone to try and speak to a person Help please!

  • Jordan4Instance Jordan 🪴 (@Jordan4Instance) reported from Plymouth, England

    Not the Virgin media service status checker lying to my face during this storm ✋😤

  • cabolitho Claire Bolitho 💙 (@cabolitho) reported from Plymouth, England

    @virginmedia it’s of no use telling us all to check our service status because your webpage to do so is down. Any other suggestions? Grateful for @AppleTV while I’m waiting for you to reboot.

  • oniztiptoes neil dawkins (@oniztiptoes) reported from Manadon, England

    @virginmedia is your virgin medial help message service stl operating ,? I've texted twice this week and had no reply.

  • katestar Katie ⚔️ (@katestar) reported from Plymouth, England

    @ktrbhx @virginmedia Yeah mine went down about 9.10am :( really annoying as I can't do any work without it.

  • Watson3Clive Clive Watson (@Watson3Clive) reported from Ivybridge, England

    @virginmedia Good morning, I’m having problems with my WiFi speeds being much faster at the front of my house, near the router, than at the rear. Can I be provided with a booster?

  • katestar Katie ⚔️ (@katestar) reported from Plymouth, England

    @virginmedia Internet has gone down for me in Plymouth PL4, service status page won't load on my mobile data. What's the issue? I'm WFH and need the Internet :(

  • Iacobus35 Ines Lopes (@Iacobus35) reported from Plymouth, England

    @virginmedia saga continues : (.. Received a notification saying the package was on way 2 days ago. Today received an email saying the package went back to @virginmedia. Because the shop they suggested doesn't offer that service anymore.

  • cheryljlockett Cheryl Lockett (@cheryljlockett) reported from Plymouth, England

    @virginmedia the customer service is absolutely dreadful. I’ve been on the phone for an hour and tried the WhatsApp service. Is there anyway to get some help?

  • sullivandeej Deej Sullivan (@sullivandeej) reported from Plymouth, England

    After over 7 hours, my 'chat' with @virginmedia customer services has just ended without them managing to do either of the things I asked them to, namely to match a better offer elsewhere or book a cancellation of my service more than 30 days in advance. They are truly the worst.

  • Iacobus35 Ines Lopes (@Iacobus35) reported from Plymouth, England

    @virginmedia isn't the costumer fault you don't up date the list of shops do that service. You guys are very complicated. Really are. Keep it simple.

  • Iacobus35 Ines Lopes (@Iacobus35) reported from Plymouth, England

    @virginmedia saga continues : phone @virginmedia just now 45 minutes later and 3 people later, they passed the call to the next team to order the kit again, and the services are closed. The call stopped. Amazing service.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • RobaireBeckwith Dr Robaire Beckwith 🇪🇺 🇺🇦 (@RobaireBeckwith) reported

    @virginmedia Yes no Virgin service used since that time (it didn't function most of the time anyway prior to that), out of contract and was cancelled (which took almost an hour on the phone conversing with a highly unpleasant, unhelpful and objectionable Virgin representative).

  • outsideinside3 Dave 'Maxie Mac’ - building a metaverse life. (@outsideinside3) reported

    @virginmedia thank you for yet another let down. Was told I had priority install today only to phone up snd discover I’m booked for MAY!! Cancellation now in progress. Thanks for nothing but wasting my time. #losers

  • AndyOsira Andy Osira 💙 (@AndyOsira) reported

    @virginmedia it was the same (well actually more packet loss) - but I saw VM network guys at the nearest UBR cabinet on Cifford Ave bridge earlier which suggests they are on it?

  • Yoz_SC Yoz (@Yoz_SC) reported

    @virginmedia I can ring up again and see what they say but when they run tests they say they can’t find an issue and then hang up.. when as you can see I have

  • RobaireBeckwith Dr Robaire Beckwith 🇪🇺 🇺🇦 (@RobaireBeckwith) reported

    @virginmedia The bills being presented are for a period our household was not using Virgin services as they were disconnected on switching to an alternative company's service

  • NickV777111 Nick V (@NickV777111) reported

    @virginmedia - please help me reset user name & pw

  • Paul123Murphy Paul Murphy (@Paul123Murphy) reported

    @virginmedia This completely shows the problem, noone has any ownership. Customer service is not measured by how efficiently you pass the problem to the next team.

  • msherzodm Sherzod Muminov (@msherzodm) reported

    I wouldn’t tweet about this normally but I’m so appalled by the customer service @virginmedia that I have to. I spent hours on the phone earlier this months trying to solve it and was assured it was all done. What a joke.

  • SchmokingD Schmoking D (@SchmokingD) reported

    @virginmedia Previous experience has taught me that reporting the issue, which you are clearly aware of, given the status update, will not speed things up. I also have neither the time nor the patience to attempt to contact your customer service team.

  • nursenoonoo LD (@nursenoonoo) reported

    @virginmedia Can you explain why your customer services are so shockingly bad that its taken literally 4 HOURS to get you to cancel my contract? 4 hours of arguing on the phone with various members of your team and you have the cheek to claim i should stay for the 'great service'