Virgin Media Outage Report in Plymstock, Plymouth, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Plymstock, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Plymstock and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (7%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Plymstock, Plymouth, England
The most recent Virgin Media outage reports came from the following cities: Plymouth.
| City | Problem Type | Report Time |
|---|---|---|
 Plymouth |
Internet | |
| Plymouth |
Internet | |
| Plymouth |
TV | |
| Plymouth |
Internet | |
| Plymouth |
Wi-fi | |
| Plymouth |
TV |
Community Discussion
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Virgin Media Issues Reports Near Plymstock, England
Latest outage, problems and issue reports in Plymstock and nearby locations:
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Neil Chilcott
(@npchilcott) reported
from
Torpoint, England
@virginmedia When the VOD indicator on the TiVo box is lit, the broadband springs back into life. When VOD fails then so does the broadband. The two are linked but you're status page maintains otherwise. Why say a service is fine when it clearly isn't?
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Mark Hardie ⭐⭐⭐⭐⭐⭐🏆 ⚽🥊
(@HardieMh37) reported
from
Plymouth, England
@Gazzalatic @virginmedia Totally agree mate if it weren't for the broadband I'd **** them off
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Admiral Pete
(@RanscombePeter) reported
from
Plymouth, England
@virginmedia broadband not covering the whole of my house. Customer services said that I should live with it. Now my sons box is stuck on 16% upload and will not go to TV. Engineer next Thursday. Yes next Thursday. !!!!!! I can't wait for January when I finally change.
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andy
(@donaldandy) reported
from
Plympton, England
Been sat on the phone for 40 minutes now trying to cancel my @virginmedia broadband 😡😡😡
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Sharron Robbie
(@FlipflopRobbie) reported
from
Plymouth, England
Come on @virginmedia .....another wasted afternoon with no #internet yet again but when I visit your site to check why they may be a problem I am told no issues detected in Plymouth ! This is getting to be a regular occurrence 😫
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Joe Scaife
(@joescaife) reported
from
Plymouth, England
@virginmedia intermittent down cycles in PL6, restarted the router to no avail
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neil dawkins
(@oniztiptoes) reported
from
Tamerton Foliot, England
@virginmedia text service unbelievably slow in replying. I have a new Hub 3 arriving soon can I use the old white isolating cable with it
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Admiral Pete
(@RanscombePeter) reported
from
Plymouth, England
@virginmedia again a fault. 2 weeks of no TV guide on both small boxes. Now it's saying these small boxes are not connected to Internet. Connect tivo box to Internet. These are not tivo boxes. Customer services are useless and could not sort out. Sin with special ill needs going
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andy
(@donaldandy) reported
from
Plympton, England
@virginmedia @JessLottyPotter Shocking service tried cancelling mine! Was on phone for 52 minutes just to get cut off🤬
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andy
(@donaldandy) reported
from
Plympton, England
@virginmedia Terrible
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neil dawkins
(@oniztiptoes) reported
from
Tamerton Foliot, England
@virginmedia thanks most seems to be ok. one issue when I select searches or load pages it seems to fail to connect about 30% of the time any ideas ?
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evolving suns audio
(@EvolvingSuns) reported
from
Plymouth, England
@SophieEB @virginmedia There awful company
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Phil 👨🏻💻
(@philthegreen) reported
from
Ivybridge, England
@AnnMemmott @virginmedia I too had a horrible time with @virginmedia. Never again; their product and service are the worst. Leaving the contract was a nightmare too.
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Martyn King
(@Martynking) reported
from
Plymouth, England
After a week of problems @virginmedia I have tried live chat (couldn’t help), calling (sends me back online and hangs up) and online guides which don’t fix my intermittent connection issue. What do you suggest? I’m trying to #StayConnected - can somebody actually help?
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neil dawkins
(@oniztiptoes) reported
from
Tamerton Foliot, England
@virginmedia iplayer not working on tivo ? all other apps seem OK, any thoughts ?
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Liv
(@livs_spamm) reported
from
Plymouth, England
@virginmedia our wifi has completely cut out. the customer service number will charge me if i call up....what are my options here?!
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Mark Hardie ⭐⭐⭐⭐⭐⭐🏆 ⚽🥊
(@HardieMh37) reported
from
Plymouth, England
@Gazzalatic @virginmedia Watching recordings from other box is spotty as ****, just **** software in the v6 boxes, as WiFi and ethernet is always sweet. My iptv and streaming 4k to my TV from pc is bang on.
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Claire Bolitho
(@cabolitho) reported
from
Plymouth, England
I’ve been on your so called online chat help desk since Friday @virginmedia it’s now Wednesday. Every 12 hours I get asked if I still want help which I confirm I then have to go through security checks and then no response for another 12 hours then the whole process starts again
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Kim Irving
(@lovebird159) reported
from
Plympton, England
@virginmedia Not really. Still having issues with the broadband upstairs. They changed something on my router. Now can’t access my connect app as says I’m still logged in even though I logged out ! Asked for a booster but never got it !
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Admiral Pete
(@RanscombePeter) reported
from
Plymouth, England
@virginmedia Yes I have it and in the rooms I cannot get it the readings are poor
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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George O
(@MindtheGap1959) reported
Virgin Media has been rubbish no tv since 11th of January .It's still not working, absolutely disgusting company only interested in the money. I strongly advised everyone not to use them.
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J Robinson-Larkin
(@JRobinsonLarkin) reported
@virginmedia been trying to link my netflix account since May 2022 as part of my package. Never get a resolution nor call back despite numberous tickets being raised. Should never have left @skytv !!#virginmedia #virgintv #badcustomerservice
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Mary Austin
(@Mary_OzAgain) reported
@Sarah_Hants @virginmedia For good ethics I don't think you can beat Your Co-op, formerly The Phone Co-op. I've never had a problem with the service and their price is decent. @Coop_Broadband I've been happy with them for decades.
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brian cranthwaite
(@Bcranthwaite) reported
@virginmedia In a previous reply you said "we'll still be here to help you if needed" So, can you give me the location of where the technician is currently working? If this isn't possible, can you tell me why? e.g. "don't know" Is your only role to placate customers?
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Rifat Jawaid
(@RifatJawaid) reported
@virginmedia Hello it took me to same place where I spent 2 hours talking to someone on web chat without making any progress due to language issues. If you really want a resolution, you can assign someone with authority to call or write to me like you’ve done it in the past.
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Cove View
(@CoveViewHoliday) reported
@virginmedia Hi, I’m unable to access your live chat because I’m repeatedly told that my sign in details are incorrect. I logged in earlier with them (they’re auto-entered by my phone). The virtual asst. isn’t fit for purpose. Any ideas? Thank you #customerexperience #virgin
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Kim Curran
(@KimeCurran) reported
@virginmedia hi there. Our Broadband keeps dropping out but when I check status it says no issues in the area. I've restarted the hub after each drop, anything else I can do?
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philip devine
(@notgotaname) reported
@virginmedia Why has it taken 40 minutes, a new contract, plus new credit checks, all of which I did yesterday, to rectify a typo made by your customer service person yesterday.
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Steve Wood
(@stevewood_) reported
@virginmedia atrocious service, signed up in November, five missed broadband installation dates meaning I've wasted five days off work. Terrible customer service who cannot get problems sorted, worst company I've ever had to deal with.
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Clifton bbassoon
(@BbassoonClifton) reported
@virginmedia And how do I do that if the mechanism for reporting a fault won't accept that there is a fault? It's been almost 48 hours, and it won't be fixed until Wednesday at 6pm? How hard can it be? I get that you want to avoid refunding me, but at least give me the service I'm paying for.