Virgin Media Outage Report in Plympton, Devon, England
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Plympton, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Plympton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 17: Problems at Virgin Media
Virgin Media is having issues since 08:40 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (7%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Plympton, Devon, England
The most recent Virgin Media outage reports came from the following cities: Plymouth.
| City | Problem Type | Report Time |
|---|---|---|
 Plymouth |
Internet | |
| Plymouth |
Internet | |
| Plymouth |
TV | |
| Plymouth |
Internet | |
| Plymouth |
Wi-fi | |
| Plymouth |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Plympton, England
Latest outage, problems and issue reports in Plympton and nearby locations:
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Nicolimage
(@ShayNicol23) reported
from
Plymouth, England
@virginmedia I've called them over and over, I'm not getting anywhere! Do I have to take this to the ombudsman to get it sorted. 5 hours of trying to sort this isn't working. Broken promises and stress!
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#HarrysDad
(@WestlakeKevin) reported
from
Plymouth, England
@virginmedia On the phone for 97 minutes to your “customer service” team, on the strike of 9pm I get cut off. This is an open invitation for you to call me tomorrow, DM me for my mobile number, and sort my issues out. You are in breach of contract, it needs sorting and very
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Rose MacInnes
(@rosemacinnes1) reported
from
Plymouth, England
@virginmedia Still got the same problem, I shall try this evening it maybe quieter.
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Dave Witts
(@DaveWitts) reported
from
Plympton, England
@virginmedia No WiFi again. How can I get an engineer to visit me and set up my system correctly. It's been terrible since day one.
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DCA PR
(@DCA_PR) reported
from
Plymouth, England
Our phone lines, emails and Internet are all down - please contact the team on their mobiles until @vmbusiness can get us back online. Apologies for any delay in responding to messages. @vmbusinesshelp
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Joshua Bain 👨🔬
(@HRHJBain) reported
from
Plymouth, England
@virginmedia I’ve lost @Channel4 help!!!
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Liam
(@TheLumster) reported
from
Plympton, England
@virginmedia - in the phone re-arranging my package! Service agreed, operative transferred me and there I sat for 1 hour! Rang back - waited 15 mins for another operative so I rang off. #PissPoor
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Kate
(@KateMurphy96) reported
from
Plymouth, England
@virginmedia worst customer service. Rang up to leave as price is ridiculous. 20 min wait to be put through and then hung up on. Rang again and suddenly they can’t hear me- say they’ll call back and don’t. Rang again and now closed. Exactly why I’m leaving
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Daniel Daw
(@DanielDaw) reported
from
Plympton, England
@virginmedia Actually the worst service I’ve genuinely ever experienced. You cancel my tv/broadband set up the day before I move in, then try to charge me for a free sim you gave me. 10+ hours on the phone later, on hold for over 30 minutes again...abysmal.
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Gary Futcher
(@gafutch) reported
from
Plymouth, England
@virginmedia Hi. Recently received new hub after weeks of intermittent service issues with previous one. Tried to watch Morherland on catch-up tonight and had at least a dozen moments when playback was buffering. Might be a one-off but still annoying!
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Dave Witts
(@DaveWitts) reported
from
Plympton, England
Terrible customer service from @virginmedia today. Wanted £50 to help me resolve a technical issue. Can't wait to get back to sky or BT.
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𝐒𝐎𝐌𝐄𝐓𝐈𝐌𝐄𝐒 𝐍𝐄𝐖 𝐌𝐎𝐑𝐎𝐍
(@cinemec) reported
from
Plymouth, England
@virginmedia having trouble with the virgin wifi in a travelodge. It’s not 24/7 phone support if you don’t answer calls.
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Martin Burgess-Moon 🏳️🌈
(@BurgessMoon) reported
from
Plymouth, England
@Classicbritcom @virginmedia Yes. I had awful trouble with them. Their customer service is shocking. So, I cancelled & moved to @SkyUK Their service is so much better. M x
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Lee Lough
(@lee_lough) reported
from
Plymouth, England
@virginmedia not great customer service, this call has been going on for over 25 minutes now and all I want to do is speak to someone 😡 take me off hold!!!
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Mechelle Rowe
(@MechelleRoweJ) reported
from
Plympton, England
@virginmedia terrible customer service today. Wifi & TV service down since yesterday. Told no fault by overseas call handler. Unacceptable! #broadband #cablemanagement #tv #virginmedia #poorcustomerservice #customerservice #WiFi #sadcustomer @MoneySavingExp
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Sean Hynes
(@Sean_Hynes97) reported
from
Plympton, England
@KyleGatfield97 Virgin media is down mate gutted 😔
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Jayne
(@Jaynewall1) reported
from
Ivybridge, England
@virginmedia We are a new customer or maybe not at this rate. All we want is to be connected we have all the cables already as it’s a new build
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Joshua Bain 👨🔬
(@HRHJBain) reported
from
Plymouth, England
@virginmedia Yes the advisor on the phone made me do it twice and it’s still not working
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#HarrysDad
(@WestlakeKevin) reported
from
Plymouth, England
@virginmedia I have had this issue for over 6 months, I have repeatedly restarted the box, I’ve had an engineer visit, but I’m still listening to Alvin, Simon and Theodore instead of @IamAustinHealey Sort this out please.
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EZZA
(@erinchelseytayl) reported
from
Plymouth, England
@virginmedia someone broke into our student accommodation and stole our internet router. We have deadlines on Friday & the letting company isn’t taking this seriously please help us out. We need internet.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Wayne Bristow
(@therealwannieb) reported
@virginmedia Technician now on hold as you think it is issue in area, as usual. This often happens when I contact you about faults, funny how I seem to find these faults before you guys. Just like your website fault earlier. Maybe you should start paying me
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Abi Blake
(@abiblakey) reported
I don't do this often but I have had the worst experience with @virginmedia - rude staff, techs not showing up 3 days in a row and now they've lost my complaint..if you're considering a move to them just don't bother #donotrecommend
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Sarah Paul
(@sarahh112) reported
@virginmedia The connection where the coax cable goes into the box is broken.
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Sorcha
(@SorchaJayne) reported
@virginmedia I just called about a broadband outrage in my local area and I've been told that it will be down for a whole week! A week? Are you serious?
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Martin Stickley - 7/100
(@ChromaticRanger) reported
@virginmedia About to head home and I will try a different browser when I get there. I was using Chrome here and was finding many different pages on your main site going to that same broken page.
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Sarah Paul
(@sarahh112) reported
@virginmedia It is in response to a faulty Home Hub 3. I'm being told it will take a month to get a new hub sent out. This is just completely ridiculous! I've been promised calls back that have never materialised and have now spent the last 90 mins on the phone, trying to get someone to help
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The account formally known as SJ
(@SMTJreborn) reported
@virginmedia Just had a text saying that you've been trying to contact me about my complaint (C-1508221038) I have had no phone calls nor e-mails about it. Your text now says that I need to contact you to resolve it (and spend 90 minutes on hold no doubt). Please contact me.
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The account formally known as SJ
(@SMTJreborn) reported
@virginmedia I am not going to be calling the number. You have my complaint number. I will simply raise another complaint complaining about your lack of interest in dealing with my complaint. Never again will I ever have a contract with Virgin, it has been a nightmare from start to finish.
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Northbanker
(@RobertEveling) reported
@virginmedia Why are your services and personnel so rubbish?My landline has been down for days and trying to contact you without a landline is awful.
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darren george
(@darreng76461958) reported
@virginmedia Yes several times we have had a engineer out we have rebooked another engineer and now you have cancelled this why? We pay £96 per month for a service we are not receiving