Virgin Media Outage Report in Plympton, Devon, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Plympton, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Plympton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
February 25: Problems at Virgin Media
Virgin Media is having issues since 07:20 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
-
Internet (57%)
-
Wi-fi (21%)
-
Total Blackout (11%)
-
TV (7%)
-
E-mail (3%)
-
Phone (2%)
Live Outage Map Near Plympton, Devon, England
The most recent Virgin Media outage reports came from the following cities: Plymouth.
| City | Problem Type | Report Time |
|---|---|---|
 Plymouth |
Total Blackout | |
| Plymouth |
Wi-fi | |
| Plymouth |
Internet | |
| Plymouth |
Wi-fi | |
| Plymouth |
Internet | |
| Plymouth |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Plympton, England
Latest outage, problems and issue reports in Plympton and nearby locations:
-
Admiral Pete
(@RanscombePeter) reported
from
Plymouth, England
@virginmedia broadband not covering the whole of my house. Customer services said that I should live with it. Now my sons box is stuck on 16% upload and will not go to TV. Engineer next Thursday. Yes next Thursday. !!!!!! I can't wait for January when I finally change.
-
andy
(@donaldandy) reported
from
Plympton, England
Been sat on the phone for 40 minutes now trying to cancel my @virginmedia broadband 😡😡😡
-
Phil 👨🏻💻
(@philthegreen) reported
from
Ivybridge, England
@AnnMemmott @virginmedia I too had a horrible time with @virginmedia. Never again; their product and service are the worst. Leaving the contract was a nightmare too.
-
Joe Scaife
(@joescaife) reported
from
Plymouth, England
@virginmedia intermittent down cycles in PL6, restarted the router to no avail
-
Kaye Chadwick
(@2612kaye) reported
from
Plymouth, England
@virginmedia Absolutely appalled by your customer service team! Spent 6 hours over the past few days for someone to help me with my WiFi signal after I’ve upgraded my contract with you!! & nobody can help! 😡😡😡
-
Mark Hardie ⭐⭐⭐⭐⭐⭐🏆 ⚽🥊
(@HardieMh37) reported
from
Plymouth, England
@Gazzalatic @virginmedia Watching recordings from other box is spotty as ****, just **** software in the v6 boxes, as WiFi and ethernet is always sweet. My iptv and streaming 4k to my TV from pc is bang on.
-
Claire Bolitho
(@cabolitho) reported
from
Plymouth, England
@virginmedia @ruskin147 I’ve been on hold on their online chat since Friday 🤬, every 12 hours or so they come back to me and ask if I still need help, I say yes and then then they disappear for 12 hours. Intermittent fault on tv signal wifi constantly dropping out. Working at home is impossible.
-
Katie ⚔️
(@katestar) reported
from
Plymouth, England
@virginmedia my service is down in PL4 Plymouth and I'm home working! When will it be resolved? My account says there is no issue but restarting router hasn't fixed anything?
-
neil dawkins
(@oniztiptoes) reported
from
Tamerton Foliot, England
@virginmedia thanks most seems to be ok. one issue when I select searches or load pages it seems to fail to connect about 30% of the time any ideas ?
-
neil dawkins
(@oniztiptoes) reported
from
Tamerton Foliot, England
@virginmedia iplayer not working on tivo ? all other apps seem OK, any thoughts ?
-
neil dawkins
(@oniztiptoes) reported
from
Tamerton Foliot, England
@virginmedia text service unbelievably slow in replying. I have a new Hub 3 arriving soon can I use the old white isolating cable with it
-
Claire Bolitho
(@cabolitho) reported
from
Plymouth, England
I’ve been on your so called online chat help desk since Friday @virginmedia it’s now Wednesday. Every 12 hours I get asked if I still want help which I confirm I then have to go through security checks and then no response for another 12 hours then the whole process starts again
-
Martyn King
(@Martynking) reported
from
Plymouth, England
After a week of problems @virginmedia I have tried live chat (couldn’t help), calling (sends me back online and hangs up) and online guides which don’t fix my intermittent connection issue. What do you suggest? I’m trying to #StayConnected - can somebody actually help?
-
andy
(@donaldandy) reported
from
Plympton, England
@virginmedia @JessLottyPotter Shocking service tried cancelling mine! Was on phone for 52 minutes just to get cut off🤬
-
Mark Hardie ⭐⭐⭐⭐⭐⭐🏆 ⚽🥊
(@HardieMh37) reported
from
Plymouth, England
@Gazzalatic @virginmedia Totally agree mate if it weren't for the broadband I'd **** them off
-
Kim Irving
(@lovebird159) reported
from
Plympton, England
@virginmedia Not really. Still having issues with the broadband upstairs. They changed something on my router. Now can’t access my connect app as says I’m still logged in even though I logged out ! Asked for a booster but never got it !
-
Claire Bolitho
(@cabolitho) reported
from
Plymouth, England
@virginmedia I’ve been on your online chat since Friday trying to sort my wifi problems out. It’s now Tuesday, surely that must be a record? How about I try @BTCare next?
-
Claire Bolitho
(@cabolitho) reported
from
Plymouth, England
@virginmedia @ruskin147 They never answer the phone either do not care
-
ro⁷ ⟭⟬🐋
(@ymonorosa) reported
from
Plymouth, England
My Internet keeps dropping out 😭😭😭 @virginmedia poor service
-
Sharron Robbie
(@FlipflopRobbie) reported
from
Plymouth, England
Come on @virginmedia .....another wasted afternoon with no #internet yet again but when I visit your site to check why they may be a problem I am told no issues detected in Plymouth ! This is getting to be a regular occurrence 😫
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
Niki O'Halloran
(@Niki0hall) reported
@O2 @virginmedia @Curlykidlife do you have a customer service number that allows you to speak to a person? my elderly dad has a problem with his TV and doesn't have access to the internet.........
-
Chantelle Newton
(@chantelle_ukccf) reported
@virginmedia Well… the visit never happened. No one turned up and I am still without services. Any comment?!
-
Richard
(@Richard12814704) reported
@virginmedia 24hours since contacting VirginMedia on WhatsApp and still not been out through to the right person. Laughable customer service. I will await for your standard twitter reply sending over the phone number I should use to get help. Been in this cycle before!
-
californiagirl1994
(@careysgirl50) reported
@virginmedia For years my broadband with virgin has never been consistent I’m paying £50 plus every month for most of the time slow broadband .why is it high one moment then drops off the next never constant .really disappointed
-
Kevin Martin
(@secretsquirel) reported
@virginmedia Have opened a complaint but nothing heard back. I was told back on the 28th February that VM was available at our address but only after waiting for 3 weeks and after multiple calls I finally found out you were waiting for planning permission. Then given a date for July !!
-
Bomernee TV
(@Bomernee) reported
@virginmedia Yes indeed it was through a wired connection. Thanks I'll have a look at your forum but I was told there is a problem in my area and won't be fixed until the 27th April.
-
Schmoking D
(@SchmokingD) reported
@virginmedia Previous experience has taught me that reporting the issue, which you are clearly aware of, given the status update, will not speed things up. I also have neither the time nor the patience to attempt to contact your customer service team.
-
Dr Robaire Beckwith 🇪🇺 🇺🇦
(@RobaireBeckwith) reported
@virginmedia Due to the poor and rather offensive performance of the customer services staff we spoke to we subsequently also cancelled Virgin Mobile and also switched to an alternative landline provider. Using threatening tactics to deter customers from cancelling really is not acceptable
-
Luke Harvey
(@oConbine) reported
@Yoz_SC @VMO2News @virginmedia VM have the worst customer support I've ever used. My wifi was terrible when it was first installed. After numerous calls and live chats I gave up with them. I ended up buying a new router and put the hub 4 into modem mode and never had a problem since.
-
Paul Murphy
(@Paul123Murphy) reported
@virginmedia This completely shows the problem, noone has any ownership. Customer service is not measured by how efficiently you pass the problem to the next team.