Virgin Media

Virgin Media Outage Report in Saltash, Cornwall, England

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Saltash, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Saltash and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Saltash, Cornwall, England 03/16/2025 07:25

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (55%)

    Internet (55%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (14%)

    Total Blackout (14%)

  4. TV (7%)

    TV (7%)

  5. E-mail (6%)

    E-mail (6%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Saltash, Cornwall, England

The most recent Virgin Media outage reports came from the following cities: Plymouth.

Loading map, please wait...
City Problem Type Report Time
United KingdomPlymouth Internet
United KingdomPlymouth Internet
United KingdomPlymouth TV
United KingdomPlymouth Internet
United KingdomPlymouth Wi-fi
United KingdomPlymouth TV

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Saltash, England

Latest outage, problems and issue reports in Saltash and nearby locations:

  • NickTasker70 nick tasker (@NickTasker70) reported from Bere Alston, England

    @virginmedia you’re very quick and helpful signing someone up to a contract and very disgusting when they try to cancel one, an hour on hold is not good and will be reported to the governing body

  • allunbobroberts Allun Roberts 🇺🇦 (@allunbobroberts) reported from Plymouth, England

    When I moved house @virginmedia , I didn’t expect to be #cutoff and without service because an engineer had to come and install a wire. Which is already installed and working for the previous owner. Please just activate my equipment!!!!! #CustomerService

  • navyveteran79 matelot79 (@navyveteran79) reported from Plymouth, England

    @virginmedia upgraded to one of your Volt bundles January, no access to Netflix since, despite prolific assurances from your WhatsApp Service that it will be sorted and that was 10 days ago, results and actions are more beneficial

  • eva_fan_uk Eva_Fan (@eva_fan_uk) reported from Plymouth, England

    @mikesford @PHJ_MGF @virginmedia Seems like most of Plymouth, Exeter, Newton Abott and all of London are out. Apparently over all the country 57% of Virgin's network is currently down. #virginMediaDown

  • CharlieStracha2 Charlie Strachan (@CharlieStracha2) reported from Manadon, England

    @virginmedia tried calling as my TiVo box has no signal & won’t turn on. Your customer service is not even working 😤

  • oniztiptoes neil dawkins (@oniztiptoes) reported from Manadon, England

    @RacingTV can I access RacingTV extra if I'm a virginmedia customer ? eg not have to put up evercagain with split screen to watch the Derby

  • rjonesplymouth Ray Jones (@rjonesplymouth) reported from Plymouth, England

    Virgin @virginmedia log on procedures drive me crazy. Passwords 8-10 chars only, no special chars, and no show password facility. Very poor compared with most other organisations.

  • allunbobroberts Allun Roberts 🇺🇦 (@allunbobroberts) reported from Plymouth, England

    @virginmedia DM me and I’ll send you my phone number so you ca. arrange someone who can fix this to ring me, I’m done ringing you , three times and one hang up. Still no joy. If this continues I will cancel my account. Please fix this.

  • Iacobus35 Ines Lopes (@Iacobus35) reported from Plymouth, England

    @virginmedia My problem is not my account, my problem is I don't have any service at moment, not TV, phone, or Internet, and I need wait until 29tg to have a engineer come in that is my problem.

  • Steve_M_Prior Steve Prior (@Steve_M_Prior) reported from Manadon, England

    @virginmedia any update to internet at PL4 area? Still down.

  • allunbobroberts Allun Roberts 🇺🇦 (@allunbobroberts) reported from Plymouth, England

    @virginmedia Not fixed. Still had 2X customer service team members saying that I’ve been activated at my new address but the router says :- Requesting CM up address. No internet!!! #fixit #CustomerService

  • smjacobs78 Shaun Jacobs (@smjacobs78) reported from Manadon, England

    @virginmedia your website chat is not brilliant, my mother is trying to downgrade her package as too expensive and the agent when she got through was not helpful at all.. please help her

  • colintaylor571 Colin Taylor (@colintaylor571) reported from Plymouth, England

    Virgin Media 📢 This number is claiming to be you: 07715393085 Can you Address this issue & Update me for my time. What are they like 😱

  • DarrenPlatt10 Darren Platt (@DarrenPlatt10) reported from Plymouth, England

    @virginmedia is there connection issues in Plymouth today ? Status check stats all is fine but no internet connection for hours ??

  • allunbobroberts Allun Roberts 🇺🇦 (@allunbobroberts) reported from Plymouth, England

    @virginmedia It’s okay. I finally got through to somebody that makes sense. I think his name was Jeff and I just wanna say I think it’s the second time. I’ve spoken to this guy and his customer service is 2nd to none. And I just want to give him a big thumbs up.

  • smjacobs78 Shaun Jacobs (@smjacobs78) reported from Plymstock, England

    @virginmedia I understand its not appropriate on here.. i have already asked my mother to call you next week, i hope you can’t suitably help her as the cost of her contract is almost as much as i pay with a competitor and i have a lot more in terms of contract and VM isnt available here.

  • MattDavidson_95 Matt Davidson (@MattDavidson_95) reported from Plymouth, England

    @virginmedia shocking customer service. Trying to sort / discuss my current plan with you on WhatsApp (as no one’s free to call me) and now not receiving a response 👍🏽

  • navyveteran79 matelot79 (@navyveteran79) reported from Plymouth, England

    @virginmedia It’s 3/5 days it’s always 3/5 days, allegedly this is ticket number 3 and still no solution, every time I ring it’s the same staff answer

  • allunbobroberts Allun Roberts 🇺🇦 (@allunbobroberts) reported from Plymouth, England

    @thebobhosking @virginmedia All they had to do was swap addresses and activate same equipment at the new house. #customerexperience is awful! Clear security, transfer call, clear security and repeat… over and over, then get cut off or “activated in 30 minutes!” BUT IT ISN’T. #compensation time I think.

  • mkocziban The tech guy 💙 #NHS (@mkocziban) reported from Plymouth, England

    @virginmedia We've been waiting over an hour on WhatsApp for a reply....#poor

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • JakeACCC Jake (@JakeACCC) reported

    @virginmedia any chance of you guys dealing with our complaints and calling us back when you say you would? Promised £100 off and been messed around and passed around every department dozens of times. Honestly the worst service ever. Anywhere.

  • AngelMel2017 AngelMelSelector (@AngelMel2017) reported from Bristol, England

    @virginmedia I'm disappointed with the service I have received. Finally ended my contract, claimed my credit refund only for it still not arrive 6weeks later. Called call centre & was told I'd have to wait 2/3 more weeks. Why? Its unacceptable to have to wait so long. #complaint

  • alexistewart1 Alexis Stewart (@alexistewart1) reported

    @virginmedia is there a broadband issue in BT60? My connection has dropped about 10 times in the last hour, not great when I'm trying to work and the app isn't showing any problems.

  • eileentoop Eileen Cox (@eileentoop) reported

    @virginmedia Yes, I did check for area / network / local / hub problems. At the point where we had NO access to VM (using hotspot from iPhone) it was telling me that there was no problem. Currently up and running, but it is a frustrating intermittent problem.

  • _Moon_Bread_ Moon (RT’s appreciated :D) (@_Moon_Bread_) reported

    @virginmedia the router wall cable you provided is way to short. We cant even plug the router into the mains. Can't contact anyone from customs support. Or find a number to call. And it seems like even if I did talk to someone I'd be charged £99 for something so small.

  • monk_charlie Charlie (@monk_charlie) reported

    @virginmedia What happens if the previous tenants of our house don't cancel their WiFi, will we still be able to start our contract considering they don't even live there anymore?

  • eileentoop Eileen Cox (@eileentoop) reported

    @virginmedia And the test told me that there were no problems anywhere along the line, even when we had NO service. Obviously at the moment it isn’t showing a fault as it’s working.

  • wightpie Wightpie (@wightpie) reported

    @BecsApp7 @virginmedia It’s a subscription service and only available online I think. @Eurosport_UK are running additional channels on VM during the Olympics as they are part of Discovery

  • DavosEdnioni Davos (@DavosEdnioni) reported

    @virginmedia Thanks but after 20 years plus of custom, from Eurobell, Telewest, NTL, @VirginMedia, being told to spend £50 per month on a service I won't be receiving whilst I'm between properties so that I can keep my email address until I reconnect, isn't exactly the best customer care

  • bobbychariot ⚫ Tony Clifton (@bobbychariot) reported

    @virginmedia Bad pain day today. Hopefully I'll be well enough tomorrow