Virgin Media Outage Report in Saltash, Cornwall, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Saltash, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Saltash and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 17: Problems at Virgin Media
Virgin Media is having issues since 08:40 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (7%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Saltash, Cornwall, England
The most recent Virgin Media outage reports came from the following cities: Plymouth.
| City | Problem Type | Report Time |
|---|---|---|
 Plymouth |
Internet | |
| Plymouth |
Internet | |
| Plymouth |
TV | |
| Plymouth |
Internet | |
| Plymouth |
Wi-fi | |
| Plymouth |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Saltash, England
Latest outage, problems and issue reports in Saltash and nearby locations:
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Sarah Dawe💞
(@chickdawe6) reported
from
Plymouth, England
@virginmedia having a lot of problems with our service,been on hold for 56 minutes for someone to say they will help then put me on hold again for another 33 minutes!!! This is an absolute joke!!! #virginmedia
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💉😷🇪🇺🇬🇧 Mark Smith 🇬🇧🇪🇺😷💉
(@DaisyHeifer) reported
from
Plymouth, England
@virginmedia down in Plymouth again...🙄
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Sarah Dawe💞
(@chickdawe6) reported
from
Plymouth, England
@virginmedia I don’t know! I was hoping the would send someone out as this has been an ongoing issue with you!
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Sarah Byrne 💙
(@sorcha_b) reported
from
Plymouth, England
@virginmedia They suggested I tweet you as apparently there’s nothing they can do and Twitter means I don’t have to make a CEO complaint to get a really simple issue resolved...
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Sarah Byrne 💙
(@sorcha_b) reported
from
Plymouth, England
@virginmedia ‘moving is stressful’ - I can’t get your service in my new building but none of your team want to accept that...I’ve wasted hours following your rules for cancellation, does the training manual says ‘break them psychologically’...they’ll just give up?
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Numbers (UK) ltd.
(@NumbersUKLtd) reported
from
Saltash, England
@virginmedia can you give me an update on the internet issues in Plymouth?
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Dominic
(@CorkDominic) reported
from
Plymouth, England
@virginmedia Please could you provide an estimated resolution time to fault ref: F008995185.
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evolving suns audio
(@EvolvingSuns) reported
from
Plymouth, England
@virginmedia the worst thing to happen when you're trying to finish your submissions the internet down get it sorted quickly please
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David Graham
(@swdave261066) reported
from
Plymouth, England
@virginmedia Is there a problem in the PL5 area of Plymouth. No internet/wi-fi.
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Gary Futcher
(@gafutch) reported
from
Plymouth, England
@virginmedia Thanks - but huge volume of tweets and even reports in local press confirm there’s a problem. Could just do with something official from you - and an estimated repair time so we can all make work contingencies.
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James Smith
(@RUTrainingToday) reported
from
Plympton, England
@marksuttonbike @virginmedia And I left sky because of intermittent service since November 2020.
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Gary Futcher
(@gafutch) reported
from
Plymouth, England
No @virginmedia service in Plymouth this morning it seems - and can’t access service status page either on mobile.
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Mike Pitches
(@mikepitchestog) reported
from
Plymouth, England
@virginmedia please fix the issue ASAP for PL5 area, your broadband service is constantly kicking me off my work network. You've remotely rebooted my router 4/5 times this morning... #wfh Becoming a pain... 😠
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Richard Aston
(@Randombeats) reported
from
Lee Mill Bridge, England
@virginmedia Thanks, will we automatically be credited for loss of service?
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Sarah Byrne 💙
(@sorcha_b) reported
from
Plymouth, England
@virginmedia No problem, I’ll just keep trying with the call centre/app teams...very disappointing but that’s VM I guess.
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Rowe-NET
(@RoweNET_SW) reported
from
Plymouth, England
@ScifiBrain @virginmedia @s_townell It peaked at a little over 2200 reports on down detector and a few other similar sites are showing around 500-1000 reports. Quite a substantial outrage by the look of things. Lack of info from website is frustrating.
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Jordan 🪴
(@Jordan4Instance) reported
from
Plymouth, England
Any chance virgin media will cover my WFH shift while their internet is down in the southwest 😴
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Paul
(@jonesy73) reported
from
Plymouth, England
@virginmedia Is the broadband not working in Plymouth?
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nick tasker
(@NickTasker70) reported
from
Plymouth, England
@virginmedia what a joke trying to get help for a fault that’s been present since connection was completed, trying to work from home when the broadband is dropping off every few minutes is stressful, trying to get through on the phone impossible how do we get an engineer out
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Burrington
(@BurringtonPhil) reported
from
Plympton, England
@virginmedia I have made several formal complaints about broadband problems but cannot get to speak to anyone. After multiple router resets by Virgin media remotely, which cures the problems in the short term, I am still having to re connect my Sky Q box and printer manually.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Arti Patel
(@ArtiPat38512613) reported
@virginmedia @O2 I’m told to go through a complaints procedure which is probably as rubbish as Virgin media’s call centre. I don’t want to waste time complaining want my virgin media installed and I’m told now the 5th Jan , get me an emergency engineer then and sort it today.
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LOL_VO
(@LOL_VO) reported
@virginmedia That's not my problem or fault though. I've been given the lost days back in the past. We've had a load of days where we've been without due to service upgrades in the area now this. If I didn't pay fully you'd be straight onto me but not supplying me with a service is ok?
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Matchcut Video Production
(@matchcutvideo) reported
@virginmedia Can you offer any insight into what the issue is?
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Aarti Upadhyay
(@aartitanna) reported
@virginmedia Well, the Virgin Media Customer Support team stated that I would receive an email along with a cheque within 14 days. However, I heard the same 'promise' last month!
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Kirsty R
(@_ad_astra_) reported
@virginmedia The entire order! I ordered a TV box/ service on 2/12, got the paperwork emailed to me and when I have contacted, the order was not placed. I would like this sorted in time for Xmas although I know that might be impossible now! Can you suggest what to do?
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jennifercwilson
(@wilsonjenny83) reported
@anthony69620634 We must live near by I too am in the 12th day odf no broadband appalled by @virginmedia absolutely abysmal service constant changing of fix times, unable to speak to a human being, major stress related to work/college etc..... But still very happy to take my direct debit yesterda
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A K
(@AKKCrypto) reported
@virginmedia @jet2tweets I've had no BB since 7pm 19th and it's saying hoping to be fixed by 21st 4pm wtf! I work from home!
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Tony Woods
(@TonyRiTiger) reported
@virginmedia loss of broadband and TV in G20 last night from 7pm. Text update just after midnight to say issue has been resolved. Woke up and still no broadband and service page states wont be fixed until 21st/22nd?
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Amy Hill
(@Amyhill827) reported
@virginmedia why is my internet down more times in a day then it’s working? What am I actually paying for.. poor connection? And the price you charge for it and to have nothing but problems! And all you say when I do complain is a it’s working fine try and reset it.
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alassinsane
(@dinosaurs4juice) reported
@virginmedia @virginmedia Was on for over 4 hours last night & 2 1/2 days of calls before that. They haven’t helped. I’ll be continuing the story on here until someone does help, thr disingenuous engineers, the Virgin reps sitting smoking in Virgin cars while telling customers they won’t help