Virgin Media Outage in Birmingham, England

@virginmedia customer service as good as ever told I’m being put through to another team.... then cut off

Anybody in B37 with a @virginmedia box having problems with their boxes rebooting? Ours has done it twice without warning this evening.

@virginmedia No they asked me to do some checks which I did then never got a response again. This has been going on weeks now.

The award for the worst ever customer service goes to @virginmedia over an hours wait to get through.

@virginmedia Yes this was after I reset. I have been trying a hub reset regularly and it doesn’t help. How do I check the package I am on? Im not sure.

@Carol74438555 I was having issues with Virgin media too but they are sending me an updated box out so hopefully it will be ok then

@LDTomo @virginmedia **** that they ain’t having more money off me when their speeds should be much better. It’s never been this bad so there’s an issue somewhere.

@LDTomo @virginmedia 3 times I’ve contacted them now & they’ve done **** all about it. Want £100+ to move a router as well the jokers.

@virginmedia my WiFi is running at 3.4 download speed. This is the 3rd time I’ve contacted and done tests and still no fix has been made.

@virginmedia Just phoned, spent 35 minutes on hold, call answered, questions asked, checks being carried out.......... Phone gets put down!!! Do you expect me to call again for the same atrocious service?? @virginmedia @BBCWatchdog

And now you have been offline for over half a day with your website still saying there is no known issue?! I want to make an official complaint to both @virginmedia and @Ofcom , Your service is appalling and your customer service even worse.

I think @virginmedia are attempting to outdo @TUIUK for the worst customer services . I’ve spent 45 mins on hold so far waiting to speak to a human . Doesn’t beat 3 and half hours trying Tui but bless Virgin they’re trying. Just appalling 👍

I can’t get because Hub 3 doesn’t support it, poor quality control, worse customer service @virginmedia I want it sorted today!!

@virginmedia Absolutely atrocious customer service! Waited for my Hub 4 to arrive as we are now paying for highest broadband, it arrives and has wrong power cable inside, phoned to sort, on hold for 20 mins then speak to someone who has IT issues and has put us on 40 mins hold!

@virginmedia how can you spend nearly an hour on two phones to report a problem with no one picking up. Yet ask me if il refer you. @next stop I’m cancelling my contract.

@virginmedia has your mobile online order website gone down? It keeps telling me to message or ring to order?

@virginmedia shocking service again today

@virginmedia I’m absolutely disgusted with the mobile messaging chat. I have been trying since 11:30am to speak to an advisor and still not getting anywhere. I’d now like to cancel my new order as I am disgusted with the customer service for a new mobile customer!!!

@virginmedia Iv been having issues with my internet connection I believe I need a new box Iv had this box now for some years is there a number I can ring to get this sorted. Thank you.

@virginmedia You can stick that. I suggest you fix the connection I’ve been having for weeks now, I can’t even load anything on my phone in the rook directly below. Before you ask I’ve done all the tests too then never heard back from you.

@virginmedia Regarding my speeds. I was getting well over 100mbs then I get email saying you upgrading me to 200 speed but all I get now is speeds between 2 and 20. Been on phone finally and no help l. Saying I need to buy a pod for £5 a month. Cant do anything to help me apart from that

@virginmedia Your signal noisy they fixed, worked for an hour each time before the problem resumed. 2nd gave number to ring if problem occurred, phoned said issue would be fixed firmware 15/2. Came and went still issue. Third came laughed that 2nd engineer had fobbed us off with firmware fix

@virginmedia I spent 2 hours and 47 mins on the phone last time, that's enough investment on poor service.

@virginmedia On Friday service status reported issues, no broadband/wifi between midnight and 8am, status clear since then but TV has been pixellating and broadband/wifi dropping Saturday and Sunday mornings. At time of this reply service working ok.

@virginmedia Amusingly I had to tell the CS agent how to find the article on your help and support page!

@virginmedia Help! How do I block phone numbers on my landline? I keep getting calls from the 01450 region. CS advised me its not possible to block them yet website says about adding numbers to a blacklist.

@virginmedia furious 😡 rang up the other day to cancel subscription ad coming to end of contract, was offered a deal so opted to stay and told nothing would change. Now I put on the TV to find most of the channels I watch aren’t available anymore 😡 sort it!!!!!!

@virginmedia Yeah I spoke on the phone to your technical support for 4 hrs that couldn't fix it (I also got charged £65 for the phone calls) and now you want me to try and fix it myself using a virgin app?? Seriously??

@virginmedia Have posted there multiple times, all advise having and engineer visit. Which I’ve had 3 times, none of which have resolved the issue that’s been ongoing since the first week of January. Patience is something I believe I’ve demonstrated and that I’m currently out of.

@Jezsuttonuk @Jezsuttonuk Hi Jez, we're sorry you've had problems getting through to customer services. I've tagged @virginmedia so they can help. Thanks, VH