Virgin Media Outage in Birmingham, England

@virginmedia It’s not about my package ...virgin will not show in HD they’ve told me ..so it’s down to you to answer...please

@SammyDamage Virgin media are an expensive shit show of a service I just want a 'strong and stable' WiFi signal in my bedroom. (See what I did there 😝)

@virginmedia Hi, no reply, no email, please can I have a complaint number

@virginmedia Can you send me the number to make a formal complaint please, as this is silly, I’ve had no reply from virgin recycle email and now I can’t get through on the phone

@virginmedia Hi I’ve had no email reply and no money sent over! Please can this get sorted ASAP! This is awful customer service!

@virginmedia I can’t believe im saying this again, but no money has come through again after being told it would be in my account in two days (phoned Thursday) time to make a proper complaint

@WalnutTalking Moved to Virgin Media from TalkTalk last month. Best thing I did. Quite honestly the worst company I have ever dealt with.

@virginmedia c130 issue is the name of my life. No network issues in my area, restart the box, every week anything longer than an hour on Netflix is unwatchable 😫

@SkyHelpTeam @virginmedia So 5 hours later and the rearranging of my house move has produced a "mismatch" on ur system meaning I have to wait 24hrs to ring u again and start over. What a terrible service!

@virginmedia services for broadband once again not working B42,

@virginmedia Shocking customer service signed up a few weeks ago for fibre given an installation date called the day before to ask me when I would like to book the install then telling me they have a problem on the site and will get in touch in 7 days.

@virginmedia Yes and all it did was tell me that our kitchen is a WiFi dead zone... The main issue is that we have loads of devices and I think we are overloading our hub’s capabilities.

@virginmedia That it can not login.

@virginmedia why can I never get through .... I get a letter saying please call us ...... 25 mins on hold so far .... so frustrating

@virginmedia internet down again, youd think I'd be used to this by now 🤣 always an excuse and never get anything back for the lack of usage. I'm barely in the house using it so dread to think how many times it goes down when I'm not in potentially using it 🤙

@virginmedia Yes. I’ve been to that page. Says I have to report to you a total loss of service, yet the page to do that is broken! @Ofcom

@PatchworkBoyPW @virginmedia They wont have a clue. I had issues for about 6 months and I was constantly trying to sort it out. Engineers are great but the "customer service" team are based in India and have no customer service skills 🤙

Virgin media fix up your interbet bruv

@virginmedia has WiFi in perry barr gone down

@pie1883 @virginmedia Already had multiple calls over years, with poor to not resolution of problems. Then hassle phone calls trying to get us to switch packages when we opted to cancel and failure to respond to complaints and such… It’s like being hounded.

I’ve now had two messages from @virginmedia threatening to Charge us for equipment WHICH WE HAVE ALREADY RETURNED! There is no way to respond to the message and I don’t like being threatened! You customer service is getting worse!

@virginmedia @MoneyTelegraph virgin media had me on the phone for one and a half hours And approximately fifty minutes of that was on hold of good as far as to say that virgin media is the worst large company I’ve ever dealt with

@virginmedia @MoneyTelegraph Virgin Media is the worst broadband and TV provider i have ever dealt with! Customer service is petulant and intentionally left me on hold until after closing hours the company over charged me by £30 and refused to give it back! I am disgusted

Broadband down @virginmedia been about 20 mins on hold and still waiting #CustomerServiceWeek

@virginmedia Okay, we'll try again tomorrow. I'm sure you're aware I've lodged a complaint already as very unhappy with the level of service from your agents. I needed this sorting over a week ago and now Virgin have taken another £129 for another month🙄

@virginmedia We were offered this and two boxes etc for £89...NINE DAYS AGO and then no one wanted to speak to us!!! Terrible service to a loyal Virgin customer of 8 years...robbery😠

@_mark13 @virginmedia Their customer service is virtually non existent! We are just money to them.

@heenamajeed @virginmedia We have the same problem 🙄 ALWAYS!

@RacingTV Unless you’re a @virginmedia customer where you cannot have any discounts and have to still watch @SkySportsRacing in neandatholic pics with no HD despite “promises” for 18 months it gonna abe available “ soon”

Shocking telephone customer service from @virginmedia yet again, what a totally rotten organisation😕.

Dont you love. Being on hold to @virginmedia .. for 27 minutes to finally get thru. To then be told your bill has doubled because your contract expired. Then to have the phone put down on you 😂😂😂😂😂

@virginmedia sick to death of constant issues with your phone line perry barr - i nighthawk leave and go to bt

@virginmedia once again your stupid phone line has stopped - do you not have water proof cabinets or some thing always a prob in bad weathe

@virginmedia ffs once again your stupid phone line isn’t working - B42

@virginmedia No difference at all when hub rebooted, Broadband still off and no way of getting through to your teams either by phone or via website to report ‘total lack of connection ‘ ! REALLY BAD CUSTOMER SERVICE. 😡

@virginmedia Just had a text message from your team to say the Broadband issue is now fixed - it isn’t ! 😡

@virginmedia Yes,rebooted hub plenty of times. Lights flashing randomly. Registered for text service for service issues and just received one saying useage outing registered and est repair time now 26/09/19.another 2 days of problems. This affects my work at home. Need to cancel and go to Sky

@virginmedia for the second time this evening your broadband has dropped out, yet according to the app there is no issue in my area. This is happening far too frequently. You have previously provided me with insufficient means of making a formal complaint. I'd like it now please

@virginmedia Bit pointless now. As are you customer service team whenever I call, which is half the reason we cancelled! 😠

@Matey30 @virginmedia Nothing less than I’ve come to expect from them. Service has been so bad which is why we’ve left their tv service. Had to keep the broadband for now due to limitations of other local providers. Now watching freeview…

@SkyUK Just like to say compared to @virginmedia and @bt_uk your customer service is absolutely SHITE!

@virginmedia I appreciate your reply and I've done everything - its says no issues in the area but it said that yesterday and there was - I've had wrong service text come thru and all sorts- it's just not good enough

@virginmedia Broken again this morning after being ok eventually yesterday - managed to get through on the phones as it's still early - they are now checking and its been escalated and an engineer booked for Monday - progress of sorts!

@virginmedia You're call centers are terrible. Just got hung up on. having miss calls and rmails about "money i owe" which i do not. get back to me asap.

@virginmedia major loss of service 2 days now on broadband and tv, can anyone explain why please. Happy to send details via DM

@virginmedia If they ring again I will cancel

@virginmedia As you can imagine, this has been discussed with many of your team, at length, with no resolution. The response is shambolic. Virgin is seemingly incapable of providing any service whatsoever in our case. Disappointing doesn't cover it, shockingly inept is a start.

@virginmedia fuming. Just been in his for half hour for someone to end the call as soon as they pick up. Awful service

@virginmedia It’s been an issue since we had it installed . Had 3 engineers visit. Never works at full speed

@virginmedia need to change their hold music - I’ve just listened to the same song 3 times!!! 😤 I’m sure they just want me to put the phone down!!! 🙉

@virginmedia what the hell is going on with your service right now broadband has been down most of the day and on and off all week...you charge extortionate prices for a very poor standard of service...you as a company should be ashamed of yourselves #thieves

@virginmedia I couldn’t wait on the phone. You were working in our area today but we still have an issue. Really annoying buzzing sound from tv

@kikogpe @virginmedia . @virginmedia already made a complaint. Nobody has contacted me.

@virginmedia Unable to contact virgin media team support is available from 8 am to 8 pm some people work on shift pattern

@virginmedia my connection is not working @CityFibre have dug up my road on Tuesday. Your team will not send out an engineer and I have to wait until 28 November when it might be working again. This is poor service, I've been a customer for 10 years....

@virginmedia why is your broadband so useless it’s constantly down or on the rare chance I have it it’s very slow

@virginmedia Yeah it’s shite n never works you need to fix it up qt

@virginmedia I dont see the problem and now I wont be able to get Broadband or TV

@virginmedia 2 of 2 for over 1.5 hours over the last few days vis phone. Box is flashing green. Not great customer service 😥 and I hope I'm not being charged!. I need an engineer to sort out this issue as a matter of urgency please, otherwise I'll just cancel

@lukespillane @darren_scott @virginmedia When even Disney run out of old toot down the back of their dresser.