Virgin Media Outage in Birmingham, England

@VirginMobile @virginmedia proved to me that they don’t do customer service. We waited a month for a phone sent to a wrong address, & then had to collect it ourselves. We also proved the phone had a fault from the start, but now we’ve been told to claim on insurance and pay £125!

Intermittent broadband, no phone line and unable to log into the @virginmedia on line account as we don’t exist. Puts the tin lid on A completely crap day.

If im hard wired and im port forwarding it should ******* work phoned up only to be told "oh we can't help with port forwarding" @virginmedia

Ive im hard wired and im port forwarding it should ******* work phoned up only to be told "oh we can't help with port forwarding" @virginmedia

Thanks for being no help @virginmedia

@virginmedia thanks for looking into this in great detail and I only wish that I could go back to the previous version which was fully accessible and user-friendly unlike this version of the app. They shouldn't of updated the app because it wasn't broken in the first place.

@virginmedia Usually I would swipe down with one finger and it would tell me that I’m on the delete option and I just tap delete to erase the program

@virginmedia OK thanks for that and the screen has gone away after I clicked on the sea terms link but I still have the problem of not being able to swipe to delete on individual programs within a folder as this was possible before the update

@virginmedia your online service status says there are no known issues in my area. However when I called just with a broadband issue I was told there is a fault in our area. If your website was up to date I would not have needed to call and queue for 30 mins.

@BluenoseBeau @virginmedia I have 100mbs supply, over 6 months max received 76.4 for one test soon back to mid 20-30 worst being 0.7 I wouldn't mind so much if it was running at Ave 75%, not when it's seems to be around 35% mark. Oh it's constantly dropping the wifi too!

@virginmedia Sorry for my delay as I'm being treated for a heart attack I had on Valentine's day. When I tested and found v low speeds I could not connect to any internet, so I used my mobile 3g service to check for Virgin internet issues, which came back no issues in my area.

@virginmedia I just cannot find a link to speak to anyone online at all, regardless of whatever issue I click first

@virginmedia It says no known issues

@virginmedia They don’t understand what you are saying to them. I had to say my postcode 5 times phonetically. Also on the phone for 45 minutes with no resolution. #badtimes

Have been with @ThreeUK since 2005...15 years and the service has just got worse...time to switch! What you got @EE @virginmedia @O2

@virginmedia Hey, turns out you never DMd me. It was a scam artist and I narrrowly avoided getting my card details stolen (although I did give away my home address before I checked the username). That’s not on you; but thought you should know.

@virginmedia Just want to see a service status page, like broadband companies have. 🙂

@virginmedia @Leyjay17 Same for us also B31 hope you will be refunding those of us who have been without service since yesterday afternoon and according to your online info will be until this afternoon. I am unable to work. 😡

Still no service @virginmedia in the B38 area this is disgusting and we should have some compensation

@virginmedia the attitude of your call handler this evening when I called to cancel my contract proves me right to go back to @SkyHelpTeam

Hey @virginmedia really pleased you are supporting #SaferInternetDay but it’s a bit extreme to shut down our internet and tv completely!!! No service at all 😫

@KellyGroupLtd @virginmedia Almost 6 months on and my complaint/claim remains unresolved. Despite being advised I would be reimbursed for damage caused to my home after VM install, I remain out of pocket! #poorcustomerservice #npsfail #dissapointing

@virginmedia Yes same issues i'm afraid,no broadband,no information on tv,no recording of any programmes,virgin box flashing.

@virginmedia I posted the complaint to the address given on the website. It’s not my account and I have few details to enable me to register online.

@virginmedia no internet, no support, what a disgrace

@virginmedia I also have been trying do do live chat but that doesn't work either

Patience with @virginmedia getting tested again. And of course, when broadband is down my data is being charged

@virginmedia your v6 box is actually awful

@virginmedia you couldn’t get your customer service any worse if you tried ! Shocking

@virginmedia My broadband it's not working. Yesterday around 1am stoped working.

@virginmedia It’s back up now thanks, was down for about 2 hours 🥰

@NeoThe1_ @virginmedia Ugh ours has been down for about an hour now 🙄

When you’re trying to work from home and your @virginmedia broadband just ‘dies’ without any warning. Please don’t let this be the start of months of issues again 🙁

Congratulations virgin media what a bunch of ***** phone them with a problem and they can’t even operate there phone lines and don’t understand how there cable box actually works bell ends

@virginmedia No days no known problem but clearly with so many people waking up this morning and posting on twitter issues there must be an issue somewhere. Eg one of your switches down or dhcp server not issuing an IP to the hub so it can’t continue

@virginmedia Mobile service

Senior manager at @virginmedia has no customer skills what so ever telling me his going to terminate my contract because of an issue with my bank card that they have since taken payment from month after month same issue defo will not reccomend to anyone

@virginmedia The problem has sorted it self out for some reason as I got a message telling me that picture settings were updated when I had turned the box off for a whole day and turned it on again this morning

@virginmedia There isn't a fault. It's never been particularly good.

@virginmedia Yes it does. Apparently there is a known issue in the area and it won’t be fixed until 12 tonight. This is not good enough

@virginmedia Yes tried that and just called ur CS centre. Once again the person who took the call couldn’t care less. This is the 2nd time this month it’s gone down without any explanation or compensation

@virginmedia having problems again with the internet. Apparently your app says it’s fine. It’s not. Sort it out.

@Ord_Norm_Bloke Yes Virgin media Wi-Fi is a bit crap I agree

Seems to be issues with Virgin Media at my parents #mehhh

@virginmedia absolutely pathetic service, trying to run a business that relies on taking cards payments,I switched to you for the secureness of the line over fibre, since I’ve switched I’ve had more down time than standard internet! Callled up told nothing can be done until 9am!!

So glad we dumped #virginmedia 18 months ago,they’re hopeless & their customer service is non-existent!

@virginmedia 2/2- just when my wife answered the phone and your employee told her to f**k off when she politely declined any new deals or offers! Absolutely digusting, glad to be leaving and fair to say if that is how you treat customers of 11 years in total we will never be back

@virginmedia 1/2 - I have never know such a disgusting company!! Having answered a call last week from this number 0345 454 1098 (your retentions), where your employee rudely cut me off when I said I could’nt talk at the time, hounded every day since with calls, right up until...

@virginmedia It’s not a good enough response. You’re providing a sub bar service and yet I’m still paying my bill in full. I expect a discount until the matter is resolved.

If my internet goes down again in the next hour @virginmedia I'm voting Labour!!!!!!

@theTomMurphy98 @EAHelp @EASPORTSFIFA @EAFIFADirect Not sure - I’ve seen a few people saying they have had this issue and they are not with Virgin Media

@virginmedia There isn't anything useful I can give you. You need to speak to EA. They added some kind of content to an in game menu which when requested causes the game to crash. It's one of an invalid request, using something you don't support, or the host is unreachable.

@virginmedia Have had 2 weeks of dreadful broadband service and now for 12 hours have no service at all. Now have to wait four days for an engineer to visit. Not exactly handy when I need a connection to work from home. Time to change service provider.

@virginmedia Are you working to resolve issues relating to Fifa ultimate team connectivity @EAFIFADirect #fifa20

@virginmedia I don’t care if there is anything on your status page! These problems have been ongoing since New Year so to be honest if there is a problem it really should have been fixed within the two months shouldn’t it. Been a customer for years but service is terrible now.

@virginmedia It’s been disconnected and I’m told I’m not a virgin customer.

@virginmedia oh my, your broadband is shocking, for weeks we have had problems with the internet dropping out constantly, no service morning & evening. Can not wait to cancel your service tomorrow. #shocking #whatdowepayfor

@FutSocialDad @virginmedia @EASPORTSFIFA @EAFIFADirect @EAHelp It was sorted I was playing it this morning then all went off again same shit different day, and they never give u anything back to say sorry

@virginmedia I felt that virgin did not want to try and keep the customers they already had with poor customer service skills in order to actually meet what the customer wanted but also to be questioned on so many aspects to our package to be felt like we were 'lying' about the issues

@virginmedia I’ve been rebooting since yesterday - it’s still not working.