Virgin Media Outage in Birmingham, England

@Angriper @virginmedia @SkyUK If I could get Sky here (at least decent speeds) I'd have switched years ago mate. Although, the way things are going, I'd be better off with poor download speed and uptime, rather than super fast speeds and always down.

5th time today @virginmedia has gone down, got zero work done and no response from customer services. Last straw for me this, as if I'm not under enough stress from work as it is!

@virginmedia What's the procedure if this isn't rectified? It's not a unusual request, yet I'm around 10 days without phone service.

@davo1982 @virginmedia Went down in B92 also Fudgy. Up again after 45 mins. Does crash too often

@virginmedia can you please advise how I’m able to log a complaint?

Thanks for the reply @virginmedia but in your instructions following your system check on your site it states you will be sending a signal to my hub to improve something. Nowhere does it date for me to do a pinhole reset. So which is correct because you need to correct something

@virginmedia hi. Trying to get through to you but permanently met with an automated voice. Please can someone contact me. We’ve been having broadband issues for a long time. tried to log into the hub but it says someone else is already logged in. We really need support from you.

@virginmedia been very poor,in B29, had the hub replaced Friday,still no better,awful service

@virginmedia are the worst I’ve known them in 15 yrs! I’ve had no tv for the last few days and an engineer coming in a week! Really! Also have an outstanding contract issue since March 23rd. Promised call back by managers but never comes. Avoid them!!

@virginmedia There are known issues in my area. Apparently 2 days in a row at, what i would imagine, are peak times. I seriously need to consider a new provider. This is getting beyond a joke for the money that I pay

@virginmedia Havent spoken to anyone since my post there are issues in my area which means I have no internet and no TV, during lockdown this is not the most ideal situation 2 nights in a row after finishing work! Been down for over an hour so far that I know of as thats when i got home

@virginmedia Come back home from work and all services are down again.... 2 days in a row...reported the issue... couldnt speak to a person... robot told me to wait 10 minutes and my problems will be fixed.... let's see what happens John

@virginmedia Not officially complained as hoped it would be resolved due to repeated reassurances I’ve had! Shouldn’t have to log a complaint for your error (verified by your engineers)! Cost of GP Partner husband (&my) time far exceeds cost of line rental we are paying for no landline!

Had v patchy internet, when @virginmedia resolved it in April, they connected the wrong cable, cutting off our landline for pt calls (mobile blackspot) Numerous promises frm managers @virginmedia & “urgent service requests” since. Last engineer visited yest. Still not resolved😡

@Phlebian @Truthisaperspe1 @virginmedia If you go to there website and type in your postcode it states if there are issues in the area. I am aware of how to report issues and how to check for them without making contact, when call always same response of the script they have in front of them. No human aspect to the cal

@Truthisaperspe1 @virginmedia I do inform them of the issues.

@virginmedia Someone actually looking into my account, the issues I've had and money back would be nice

@virginmedia Back up and running but disruption in service and recorded programmes. With the amount of issues I've had since being with you, not once do I get an apology or money back for service I cant use

Within 24 hours of me ringing @virginmedia, we’re up and running with broadband (it’s also dead fast, bonus) 👏🏼 If anyone is considering @NOWTV for internet, PLEASE don’t bother. They are honestly the worst provider I’ve ever come across.

@virginmedia No, it’s terrible

@onlyfansanalyst Nah I feel like I’m being held hostage. I was gonna switch to virgin media then my best friend was without internet for 2 months cos their customer service is poor. Idk wat to do

@virginmedia Ethernet is working fine but WiFi is terrible 24/7, doesn’t work in bedrooms. A simple google search shows this is an extremely common issue with the hub 3 yet there’s no fix unless you want to buy a £150 WAP on amazon. Total joke charging £60 and not even being able to use WiFi!

It's ironic that @virginmedia's slogan is #StayConnected when their shite broadband "service" is like a fluffer on a porn shoot... constantly going down.

@virginmedia All I need is the complaints team number, email or them to contact me as per request and promise! Even my letter says to call them and ring them! I have rung the number but it’s the unhelpful customer services! #VCLM

*** haters porn do women like ******** poor virgin media broadband reception

@Born_And_Red @virginmedia It took me a few times to get it but it worked after about 5/6 times I think it never usually goes the way it did this week it’s usually ok

@virginmedia what the hell is going on? I cant get any any internet at all and when it does work ut goes straight back off this has been happening for a long time now and I'm sick off it, why should I pay for a full service when I'm not getting that?

@KickAssCantona2 @virginmedia Ye i tried that and i hv a signal...then it said you need to log on like u do when u first set up the router..weird but its working again now...thanks for helping

@virginmedia Still no response to my billing issues, the complaints I have logged, or my tweets.

@virginmedia pls can u fix ur dead wifi bare annoying now. keeps randomly turning off and lagging kmt