Virgin Media Outage Report in Birmingham, England
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The latest reports from users having issues in Birmingham come from postal codes B33, B10, B4, B31, B23, B21, B42 and B3.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Birmingham, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Birmingham and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Birmingham, England
The most recent Virgin Media outage reports came from the following cities: Birmingham, Solihull, Oldbury, Walsall, Redditch, Tamworth, West Bromwich, Sutton Coldfield, Wolverhampton, Brierley Hill, Wednesbury, Willenhall, Dudley, Kingswinford and Smethwick.
| City | Problem Type | Report Time |
|---|---|---|
 Birmingham |
Internet | |
| Birmingham |
Internet | |
| Birmingham |
TV | |
| Birmingham |
Internet | |
| Birmingham |
Phone | |
| Birmingham |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Birmingham, England
Latest outage, problems and issue reports in Birmingham and nearby locations:
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JArnie
(@ja2xarnie) reported
from
Birmingham, England
We've also had intermittent Internet today. I can't face another hour being kept on hold. Can you expedite a solution to our problems? #virginmedia
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John Bird
(@John_L_Bird) reported
from
Dudley, England
@virginmedia when I resubscribed to your service for 18 months I requested wifi boosters which I was advised would be posted to me. 3 months on nothing received. Can’t get through on the phone or website chat service.
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Kieron Conroy
(@kieronjconroy) reported
from
West Bromwich, England
@virginmedia Got my hub3 today.(new customer), Everything all connected but only got got solid Wi-Fi signal and the green flashing light. Checked multiple times over. Tried to talk on live chat and no one replying!
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Katy
(@KatyFancourt) reported
from
Birmingham, England
@virginmedia one of your engineers apparently got lost trying to find my property, spent an hour on the phone to customer services to be then told that theirs an ‘emergency’??
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Mark Jones
(@villans1982) reported
from
Halesowen, England
Virgin internet down yet again. Every day it’s getting embarrassing #virginmedia #poor #embarrassing
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Mark Jones
(@villans1982) reported
from
Halesowen, England
@virginmedia Hi John. Just lost the internet again in the middle of a teams conference with a very important client. I will not try to get in touch with Virgins Customer service as I am to busy however for what difference it makes Virgins service is appauling
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Ultimate Girls
(@ultimate_girls) reported
from
Birmingham, England
Cancelling my broadband with @virginmedia after ridiculous price increases every month. Cannot believe how RUDE the guy on the phone was when I told him I still wanted to cancel. Absolutely shocking attitude .. made my decision to leave SO much easier!!
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Steve Wiley
(@S_Wiley303) reported
from
Walsall Wood, England
@virginmedia you inform me that unless I swap the sim in my phone I will lose the service in 18 days ,you have not sent me a sim ,and your text system is rubbish :enter the 65 letter of your security code ,what ?,you haven’t sent me a sim
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Leyton Jordan
(@Leyjay17) reported
from
Birmingham, England
@virginmedia trying to speak to someone about our constant internet problems ! (B31) On hold and automated messages 🤬🤬 Funny how I got to speak to someone a month ago when I upgraded some services. Product and service still shocking ! 🤬😢
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Skuly
(@SkulyMusic) reported
from
Aldridge, England
@virginmedia Half of my channels missing have completed all the trouble shooting measures no joy. Nobody ever picks up the phone 😡 You are not providing the service we are paying for DD is getting cancelled and your equipment is being returned. Have spoken with fair trade
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Mark Shilton
(@MShilton1880) reported
from
Tamworth District, England
@virginmedia have been trying to call customer service today only to be cut off twice after a hour on hold. Absolutely disgraceful, need to speak to someone not try online any chance of a call back please?
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JArnie
(@ja2xarnie) reported
from
Birmingham, England
@virginmedia I spent an hour on my mobile to Virgin today as landline isn't working. Spoke to three different people and, finally they told me it was a hardware issue with my phone, not the line. I have borrowed two phones from neighbours and they don't work either #virginmedia
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Jason Hannon
(@Jasonhannon85) reported
from
Solihull, England
@virginmedia Hi I’ve done and also turned on WiFi calling as that’s the only thing that works, signal still really low
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JArnie
(@ja2xarnie) reported
from
Birmingham, England
@virginmedia No issues flagged. Your technical support couldn't find them either. Broadband OK now but no phone line
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💎 ACT 2
(@_auralaura_) reported
from
Birmingham, England
Has Virgin Media just gone down for anyone else?
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Leyton Jordan
(@Leyjay17) reported
from
Birmingham, England
@virginmedia Still can’t speak to anyone !?! Get answer message and automated help and told to turn on and off!?! Then call ends ?!? 🤬🤬Expert advice !! 🤬🤬
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Jason Hannon
(@Jasonhannon85) reported
from
Solihull, England
@virginmedia not sure if you can help my reception on my virgin mobile has dropped out at this time the last 2 days, is there problems in my area? #virginmobile
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Justin James Clack
(@JustinJmsClac) reported
from
Halesowen, England
@virginmedia what is wrong with your broadband lately? Laggy services, **** streaming, **** internet activity? Can you explain please? I tried calling your number to complain but your services are crap there too.
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David Farley
(@DavidFarley84) reported
from
Tamworth District, England
@virginmedia my virgin box has broken for the 2nd time in 6 months. Green screen and no sign of restarting. I am going to cancel my contract tomorrow
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Jason Hannon
(@Jasonhannon85) reported
from
Solihull, England
@virginmedia It’s saying service is fine but I still have no reception so can’t receive calls
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Lord James Logan Howlett
(@JamesLoganHowl5) reported
@virginmedia Ad rather u tell ur customers correct info when they are having to leave ur service due to storm damage on the roof of their home and ur agents say any old crap to get them off the phone and charge them for the box and wifi hub,
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Liz Crew
(@Lillput) reported
@Woodpunk Urgh - that's dreadful. When my partner died I notified Virgin media and they acknowledged my correspondence to him. When I complained, they sent the 'apology for being so insensitive' to him. Customer service in these places totally sucks. Hope you can sort the buggers out
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Paul
(@ppfk74) reported
@virginmedia @MissFlyByNight Given the well evidenced appalling customer service will Virgin be extending the deadline to cancel for those customers you missold “fixed price” contracts to?
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Victoria Tolson
(@toriat5) reported
@virginmedia Says there isn’t a complaint associated with my account, guess I’ll just keep waiting for that promised callback….
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gabby
(@GabbygalEvs) reported
@Catrabbit75 @virginmedia @Ofcom ridiculous I've never known anything like this . we don't have days to sit around trying to resolve problems
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🌛 Miss Fly By Night🌛
(@MissFlyByNight) reported
@virginmedia @virginmedia Tried since 18th January 2 talk to u. You've increased my broadband price from £24 to £47! Over 55 WhatsApp messages saying I'm in a queue, this is day 16! I've proof of 19 phone calls trying to speak to someone. All I want is an affordable package or else I cancel.
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🌛 Miss Fly By Night🌛
(@MissFlyByNight) reported
@virginmedia @virginmedia Tried since 18th January 2 talk to u. You've increased my broadband price from £24 to £47! Over 55 WhatsApp messages saying I'm in a queue, this is day 16! I've proof of 19 phone calls trying to speak to someone. All I want is an affordable package or else I cancel.
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Scott Crossley
(@sncrossley87) reported
Been waiting since 11.10 yesterday morning for someone to get back to me from @virginmedia customer relations messagimg team to help me leave. After trying to be tricked into a tv upgrade which was actually a downgrade and agreeing a contract which was 8 a month higher than
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Sergio
(@LiuBan) reported
@virginmedia it is unacceptable that in 2022 you still need to phone to cancel your service and doing it through the website is not an option. I've been waiting in this phone call for 50 minutes 😡
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Frank White
(@itsfrankywhite) reported
@virginmedia I am incredibly disappointed in your service, your customer service promised multiple times our line would be installed, and here we are 66 days later with a voicemail telling us you’re cancelling our contract. Do you think that’s acceptable?