Virgin Media Outage Report in Birmingham, England
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The latest reports from users having issues in Birmingham come from postal codes B33, B10, B4, B21, B23, B42, B20 and B3.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Birmingham, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Birmingham and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (20%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Birmingham, England
The most recent Virgin Media outage reports came from the following cities: Birmingham, Oldbury, Sutton Coldfield, Walsall, Rowley Regis, Tamworth, West Bromwich, Dudley, Stourbridge, Wolverhampton, Brierley Hill, Bilston, Solihull, Wednesbury and Cradley Heath.
| City | Problem Type | Report Time |
|---|---|---|
 Birmingham |
Internet | |
| Birmingham |
TV | |
| Birmingham |
TV | |
| Oldbury |
Wi-fi | |
| Birmingham |
Wi-fi | |
| Birmingham |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Birmingham, England
Latest outage, problems and issue reports in Birmingham and nearby locations:
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Clive Reeves
(@PRBloke) reported
from
Birmingham, England
@Lionbites @virginmedia @SkyUK You’re very picky. We had no broadband service from @virginmedia yesterday morning and no phone yesterday evening. 20 minutes to answer a phone call. I think they’re all challenged for customer service
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Dave Bytheway
(@davebytheway) reported
from
Wolverhampton, England
@wolves_ink @virginmedia @Newey_7 Our @SkyHelpTeam broadband hasn’t worked since installation despite calls and an attempted booster fix. Know how you feel mate
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Stuart Cockerill
(@licklemouse) reported
from
Solihull, England
@virginmedia So what happens now or am I being stupid or have you just left me in limbo like the phone call !!!
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Neil M Ainsworth
(@ainsworth_neil) reported
from
Redditch, England
@virginmedia No my wife works from home 2 days a week. She constantly gets logged out. No help from customer service. I have the agents ref number and the rough time of the call. Very disappointed
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Luke T
(@lukiee) reported
from
Dudley, England
@virginmedia I can’t get into my account online.. I have changed my password but it is still my my details are incorrect.. help
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Dave Bytheway
(@davebytheway) reported
from
Wolverhampton, England
@wolves_ink @virginmedia @Newey_7 @SkyHelpTeam @CoopEnergy have well and truly let us down, over charged, no communication and still waiting for a call back from last week! They are the worst I’ve encountered for this
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Stuart Cockerill
(@licklemouse) reported
from
Birmingham, England
@virginmedia I’ve just wasted a whole hour sat on the phone with someone who had less than an a basic understanding of English what a waste of time only to be sent a new TiVo box who knows of this will work as she spent more time speaking to her work mates awful experience 😡
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Sarah James
(@gmb_sarahjames) reported
from
West Bromwich, England
Really disappointed with @virginmedia call centre staff this evening, asking 10 times in the space of 20 minutes to speak to a supervisor to resolve an issue is not good enough
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Nigel P Harris
(@nigeyp) reported
from
Birmingham, England
Sick of the shit customer service in the uk. 3 calls to @virginmedia trying to get them to repay a credit & after being put on hold for 10mins they hang up each time. #Useless #virginmedia
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Philky
(@philwowski) reported
from
Birmingham, England
@virginmedia been on hold to cs for 20+ minutes. No tv service. Intermittent service for the last 4/5 weeks. I just want to watch tv. I pay £100s /yr and yet not getting the service expected. I think I will have to contact Sky for a comparison sad after 15 years
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Ash❗️
(@A_J_92) reported
from
Birmingham, England
So I left @virginmedia over 18 months ago as they tried to rip off a loyal customer and had no customer service experience or knowledge at all. I thought I'd give them another chance just by grabbing a sim only deal as the offer was attracting. say no more, Sim cancelled!
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Shannel - mummy of twins
(@shannelchauhan) reported
from
Dorridge, England
@virginmedia had issues for years......so many calls logged. Wifi doesnt cover whole house and is intermittent all day. Its frustrating. Just logging another call now. Used so much mobile data due to these issues. Never had an issue in this house until virgin.
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Helen Rollins
(@kittykatrollins) reported
from
Birmingham, England
Poor customer service from @virginmedia this morning. Phoned to discuss fraudulent callers to my landline. First advise was to call #TPS, I carefully explained that I was already registered with them. He then said, let me give you a number. I diligently wrote it down. Who’s that
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philwebster
(@littleanfield15) reported
from
Tamworth District, England
@virginmedia no email access still been like this since friday morning being told nothing very disappointed in the customer service receiving!just want some factual truthful information on when this will be resolved
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Kate Wright ◣ ◢
(@Wrightgal80) reported
from
Birmingham, England
@BloxwichWolf @virginmedia They are beyond crap!
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Ian lee
(@ianl2001) reported
from
Wolverhampton, England
@virginmedia please explain customer service to me...on hold for 16 minutes, then cut off #jokeservice
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chris
(@eurobob17) reported
from
Wolverhampton, England
@virginmedia It's my media service to many price hikes been with you for 8years and new people get a deal for a quarter of the price I pay I want out way to expensive paying for a land line I dont use just because VM wont let me out of LL service
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Stuart
(@Griffomiester) reported
from
Willenhall, England
@virginmedia Have a word with yourself, this has been going on for 12 months. How about you send an engineer to fix once and for all
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Teds
(@Tedtalks13) reported
from
Aldridge, England
@ukhomeoffice @BrandonLewis ive one all this in my investigation to the fraud in court tht has a fraud log failed by @ThamesVP; via EE and well virgin media refused to co operate: fraud is easy to catches frombasic start of internet "the signal" for any signal to connect it has to have data communication
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Luke T
(@lukiee) reported
from
West Bromwich, England
@virginmedia Still go having issues :(
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Ferby
(@Ferby91529961) reported
@virginmedia Thank you for accepting this resolution Jenni, before I can apply the £40.00 credit in to your account that needs to be reconnected I need your affirmation to close the case with this resolution. I can connect you over to our Movers Team to cancel the House Move work order. FRI
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Kevin Hall 🇺🇦💙
(@kevinjhall) reported
@virginmedia TV service is fine from the TV box. It just shows on the website.
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Rachel Adams
(@racheljadams) reported
@Angela_Griffin @virginmedia I’ve been with @VodafoneUK fibre broadband For 3 years. I get great speeds (myself and son work from home) and the best thing is I can’t tell you what their customer service is like as I never needed to call them! All for £30 pm sound like an ad lol it’s not
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Deb
(@DebraK99) reported
@virginmedia I spoke to a manager last Friday after being on phone for 2 hours with his agent trying to sort it out, he said he would call me back and I'm still waiting over a week later. Would this be through my online account as when I tried to submit my complaint I thought it worked but no
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Chris Cain
(@chriscain_1992) reported
@virginmedia Hi, no it’s literally just my 4G data. When I’m on WiFi it’s brilliant but phone data is an issue
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Maureen Quirk
(@moshaw2) reported
@virginmedia So despite repeated visits by engineers and loss of service I’m not entitled to a refund?
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Omar
(@TheAghaSays) reported
@ITOA_Insights @virginmedia Been having the same in SL6 last few days, although service seems to be more stable today.
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Rahim™ 🇬🇧🇲🇦
(@rahim94) reported
from
Southampton, England
So there's me hoping to watch the #SingaporeGP in full before work then it gets delayed by an hour. **** sake. Thank God for the @virginmedia app. (Dear god I hate working late shifts with a passion) #F1
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Debbie LL
(@Debbiepastels) reported
@Angela_Griffin @virginmedia Been with Sky since getting broadband and no issues except one evening when we had no internet but was back up before 5am the following morning.
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Kevin Hall 🇺🇦💙
(@kevinjhall) reported
@virginmedia I found two TV Go apps. One on the TV Go website which doesn't work (same error), another in the Windows Store which says it's no longer compatible with my TV box.