Virgin Media Outage Report in Birmingham, England
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The latest reports from users having issues in Birmingham come from postal codes B2, B5, B19, B12, B18, B4, B1 and B23.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Birmingham, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Birmingham and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (7%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Birmingham, England
The most recent Virgin Media outage reports came from the following cities: Birmingham, Walsall, Dudley, Redditch, Smethwick, Sutton Coldfield, Brierley Hill, Tamworth, West Bromwich, Solihull, Wolverhampton, Stourbridge, Oldbury, Wednesbury and Bromsgrove.
| City | Problem Type | Report Time |
|---|---|---|
 Birmingham |
Internet | |
| Birmingham |
Total Blackout | |
| Birmingham |
Internet | |
| Birmingham |
Wi-fi | |
| Birmingham |
||
| Birmingham |
Total Blackout |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Birmingham, England
Latest outage, problems and issue reports in Birmingham and nearby locations:
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Jord
(@J8rde) reported
from
Dudley, England
Hi @virginmedia still trying to cancel, nearly 4 days in now. No answer at 150 been In a 'live chat' since 930am nothing doing there. I wish to cancel, now. Failing that my direct debits will be stopped as of tomorrow.
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Ben Franklin.
(@benavfcfranklin) reported
from
Dudley, England
@virginmedia There is no issue that I can see. I’ve checked each time it has happened.
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Leyton Jordan
(@Leyjay17) reported
from
Birmingham, England
@virginmedia two hours on the phone ..... no wifi ?!?! told to call back in February for the correct booster that we should have already received !?! Absolutely awful and disgusting customer service !!
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Jord
(@J8rde) reported
from
Dudley, England
@shaady_eymech @virginmedia It would be easier to find Madeline McCann than cancel with virgin.
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Meganaimee
(@MeganAimee12) reported
from
Birmingham, England
@virginmedia I’ve done all this! Still nothing stop making people go on the website when the issue is more! I need somebody to contact me ASAP
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Samantha
(@Sammykins9486) reported
from
Birmingham, England
@virginmedia I suddenly can’t get through to the contact number 0345 454 1111 - why? I rang this multiple times last week but now it is not even ringing. I need to speak about a technical issue which is still not resolved
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Jason Timmins
(@saneorinsane) reported
from
Brownhills, England
@virginmedia Thanks but that never works. ~15 years ago someone in our little cul-de-sac objected to VM digging the road so it's not here. How do I get VM to try again?
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Matthew Weaver
(@MattWeav7) reported
from
Halesowen, England
@virginmedia so struggling with WiFi signal dropping out again, fixed couple of days ago via automated check. Now can’t get through on phone how am I supposed to get WiFi working again?
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Jord
(@J8rde) reported
from
Dudley, England
@Ofcom how do I lodge a complaint against @virginmedia they're making it almost impossible to cancel with them, I'm out of contract but where do I stand on just cancelling my DD payment ?
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Jord
(@J8rde) reported
from
Dudley, England
@virginmedia I wish to cancel my broadband can you have an agent contact me please, I've tried 150 and cant get through and I've tried online chat and keep getting disconnected before an agent responds . thank you.
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Mark Baldwin
(@mark_xc) reported
from
Solihull, England
@virginmedia why are not supporting key workers through these challenging times? Both my wife and I are key workers supporting the NHS & the food industry from home yet you fail to fix our Broadband issues for 3 weeks. We can’t work. @piersmorgan @BorisJohnson
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Phil Campbell
(@PhilCampbell_) reported
from
Willenhall, England
If you want good Internet NEVER go with @virginmedia as if you ever have an issue, (you will)....you'll never get hold of them to fix it anything and they'll happily take your money. ******* scammers! #virginmedia #
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RosieGee
(@pixiero79) reported
from
Solihull, England
@virginmedia Trying to work from home with an internet connection regularly dropping out is a nightmare. This is an ongoing problem yet no service fault in my area. I am paying for a service I am not consistently receiving. Been a customer for many years but thinking of moving...
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Richard hartill
(@Kingsprink) reported
from
Dudley, England
@virginmedia good evening, after spending the last two night trying to call and being cut off now twice at the 1 hour 45 mins point. How on earth do I cancel my premier sports 🤬🤬🤬🤬
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𝕃𝕠𝕦 ℝ𝕖𝕖𝕕 🤍
(@loulabelle46) reported
from
Tamworth District, England
@virginmedia What is the best number to call to cancel please as after 98m on the phone Saturday I cancelled and now you have sent me a new installation date which I do not want!
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Mark Baldwin
(@mark_xc) reported
from
Solihull, England
@virginmedia why are you not supporting key workers through these challenging times? Both my wife & I are key workers supporting the NHS & the food industry from home yet you fail to fix our Broadband issues for 3 wks. We can’t work. You just fob us off @piersmorgan @BorisJohnson
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Mohammed Sajad
(@mosajad) reported
from
Birmingham, England
@virginmedia You all chat rubbish. You don't mean anything you say. Your fake apologies has not resolved the issue. You owe us £103.09 whici is our money and now compensation for the 5 months and chasing you made us do.
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Phil Campbell
(@PhilCampbell_) reported
from
Willenhall, England
@virginmedia Trying to change my address for my services as I've now already moved and can never get through to you. And your site aparently says I'm supposed to pay £20 for the privilege of this **** service!???
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Mercedes Hodson 👩🏼
(@mercede72928186) reported
from
Wednesfield, England
@virginmedia Saying no issue but clearly there is
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Griff
(@GriffPlays) reported
from
Birmingham, England
@DonnyCartel @virginmedia You've just gotta keep dialling bro. But move away, 100%. Their customer service is dogshit and their broadband just keeps getting worse and worse 💀
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Adoption.Adventures
(@AdoptionAdvent1) reported
@virginmedia I’ve seen poor customer service but wow, yours is taking the lead right now. I’ve been in a “chat” with your “customer service” team for 36 hours and still nothing getting any reasonable response! Shocking!
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Ritika Kalia
(@bhardwar) reported
@virginmedia No one could fix the issue and get channel 800 working for us. Just kept transferring the call from one department to another. If you check my account you will see how much time I have wasted trying to fix and then cancel this issue!
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Phil Begley.
(@yorkshirebegley) reported
Ok losing will to live, trying to to sort package with #virginmedia but easier to get visit with Pope. 3 hours yesterday and hour today, soon as sent to relations team, relation stops, no answer at all. He's out of contract shortly, so will just cancel direct debit for him.
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🇪🇺 David Harman 🇪🇺 No Rules 4 Me
(@david_harman_uk) reported
@virginmedia Do your overpaid bosses really think this is a good time to increase the prices by an obscene, inflation-busting amount at this time? @ofcom why does #virginmedia allow to do everything online EXCEPT cancel their services, this obviously isn't fair!
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Ritika Kalia
(@bhardwar) reported
@virginmedia After all the back and forth calls I asked them to cancel the contract as you can’t provide the service I need but I was told that I will still have to pay £58 for 17 months! 😐
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Ritika Kalia
(@bhardwar) reported
@virginmedia We asked the agent that we needed the pack that supports Voot app (channel 800). We were given asiana pack, only to find out that we need to add Desi pack on top to use Voot. Which was still fine, the problem is that on our box we can't see channel 800 or voot app at all.
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Andrew Burns
(@andrewb_63) reported
@virginmedia want a system that cares about customers been with you 12 years never had anything extra no the service is down for days
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Neenee 💚🤍💜
(@NeeneeNugget) reported
@virginmedia I'm a new customer and I've changed my mind about some of the features I'd like in my package pre install (18th).
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Andrew Burns
(@andrewb_63) reported
@virginmedia any you don't want to admit your system has a serious problem seriously looking at other providers
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Erica Wilson
(@EricaWi35388211) reported
@virginmedia can you advise what the issue is in belfast BT5? Suddenly lost all connection and can’t even get anything via service status on your website?