Virgin Media Outage in Birmingham, England

@virginmedia been hounded with call for 2 weeks finally answer to be offered disgusting customer service and when I ask about the offer on the Martin Lewis website told can’t have it please call me or I will be leaving and going to sky

@CapnKink @virginmedia They don’t even respond when you complain. I haven’t got the patience to keep phoning to get a temporary fix. Just gotta decide which service to switch to and they’re gone.

@virginmedia Broadband issues since May 2018. Multiple calls to customer service with no permanent fix. Last time I called I was asked the same questions repeatedly then cut off. Want a new hub that works and a bill review as it’s gone from £65 to £79 since Sept 2018!

Made a complaint to @virginmedia 10 days ago via their online service with a 7 day anticipated response time and yet have heard nothing since the acknowledgement of my complaint. This basically sums up my experience over the past year of ineffective response to our issues.

@virginmedia Ive called you customer service department to be hung up on temwicw, i have sent an email to yourselfs and via resolver had no response. I have a health and safety issue i want resolving

@virginmedia What would really help is a separate sales number to call and to speak with an agent straight away with no ‘system’ to navigate and who understands my disability and can help me to sign up if I want to :~}

@virginmedia why can't I take advantage of the Full House Sports Bundle... So what if I'm a existing customer, you've got me by the ***** anyway with the broadband. May as well just cancel and go elsewhere

@virginmedia No tried again and unable to send an engineer because the fault is not happening .. I did try to explain it's intermittent 😡😡but with the language barrier she couldn't understand .. I will try and cancel my account later because I'm not paying for a service that has issues

@virginmedia Tried the chat everyday for the past 5 days and it is not working. Due to recent changes with someone at household moving out I do not need the landline anymore,and wanted to discuss my options as I do not want to pay monthly for a service I am not using

@squelchuk @MingSwift @virginmedia We have a good box. That took long enough to get upgraded. I would try a superhub3… but I want a signal that gets around the house too, as well as reliability!

@MingSwift The TV service is great but if we can’t rely on our WiFi in a connected home, it’s not worth it. Have made a complaint. If they don’t offer an upgraded hub (which they’ve not before) and compensation/reduced bill (gone up by £14 since Sept), we’ll be gone. @virginmedia

And once again we are unable to use our @virginmedia wifi. When I called customer services today they took nearly 10min to answer, asked the same basic questions repeatedly and then cut me off without even starting to resolve anything! Bloody useless. Issues since May 2018.

@virginmedia Yes we do - as soon as we turnoff the telly we lose signal and we have no Internet upstairs at all - very unhappy resorted to watching telly on the iPad

See @virginmedia can’t be bothered to even tweet back an angry customer

@virginmedia your customer services are a joke half hour on the phone spoke to two different people being passed back and forth

@virginmedia your customer services are a joke spoke to 3 different people on the phone now half hour still on hold

@virginmedia Phone and TV down in B24 area, wondering if the power cut immediately before was due to work you’re doing.

I’m sick of my internet going down for half a day every week. Should get something for the inconvenience. @virginmedia

I also can’t get anyone to help resolve this as “your closed” apparently @virginmedia

Thanks @virginmedia for renewing my contract for 12 months and then downgrading me and I loose all my HD channels! Your service is poor and unacceptable #virginmedia

@virginmedia No broadband service, apparently. Status checker says everything is fine, but I'm not convinced. Could I DM my postcode please.

@virginmedia You disabled our old address so I am now having to move my wife’s business computer and records at 10pm at night to the new address so she can work tomorrow. Your customer service agents haven’t got my name right once and you have mucked up provision of equipment at the new place

@virginmedia Shocking bad. We booked our old address to run until the 7th March and paid for a new account to start today at the house we are moving into so my disabled wife was not without internet.

@virginmedia Repeatedly over several years. Get the same response each time. Nothing changes long term. I see from checks online that other people have the same issues so I’m now planning on leaving.

@virginmedia not pleased at all with your service. Despite three confirmation calls from you to me confirm what we needed, you have still not handled our house move correctly

@virginmedia Problems since Wednesday losing connection not a happy bunny

And virgin is down again I’m sure this happens monthly...@virginmedia

@virginmedia raised a complaint yesterday - promised a call back today but nothing. Calling customer services is so awful we've just lost hope.

@virginmedia no tv or internet, what’s going on, charge a bomb then bang I’m left without services, 120 a month I pay for shit internet, 20 minutes holding time on the phone, JOKE

@virginmedia i think your internet is possible the worst one out there at the moment; never works. Absolute shambles.

Hi there @virginmedia my broadband keeps cutting out. Online it says no known fault but I’m having issues.I’ve tried to call but can’t get through.

@virginmedia I took a walk to clear my mind and decided all the hassle isn’t worth it. So I just rang to cancel the TV order. If you’d honoured the original request, you’d be getting an extra £7/month from me (and probably more if I upgraded my channels). I can live without it though

@virginmedia My complaint would be about the level of service (or lack thereof) provided by the manager who cancelled my original order, not pricing

@virginmedia (2/2) But still I’d like to somehow register a formal complaint against whoever deemed it unnecessary to let me know of the original cancellation

@Jenko90_ @virginmedia Don't forget when you phone them up to ask for loss of service credit

@virginmedia And the website seems to be down...

@virginmedia Difficult to access websites because the 4G reception at home is so poor!

@virginmedia No fair play guys my service is better than ever. I won't be going anywhere

@virginmedia well I have to go and pick up my daughter. Perhaps there will be someone in when I get back. For nearly £1000 to watch tv, show a little service ethos. #shamefulservice #trycallingme #isthereanypoint another 30 minutes wasted on hold

@virginmedia This call started at 11.50am now 12.40. One hang up, one stroppy call handler and the think you are leaving team have left. #epicservicefail #customerlastphilosphy #butcouldyoucareless

@virginmedia As I say, an awful broadband service with miserly compensation or recognition of the impact on your paying customers. Promised a Tech Team managers call back in 30 mins at 7.45pm. Guess what, 8.45pm and no call back. You really are poor, MH

@virginmedia Doesn’t help me though does it, MH. Thanks for nothing

Well, what awful broadband customer service from @virginmedia in B64. No service today and eta, after you finally speak to a human, is not before 5pm tomorrow! Rubbish IVR fault service that cuts you off and only per day compensation. Not good enough @richardbranson

@virginmedia not happy with the service you provide as I’m having another internet issue and now I’m waiting to talk to your customer service team for about 30 minutes now SMH

@virginmedia home broadband is down in Birmingham

@virginmedia So what do I need to do as I have NO service, 5 days a week. I am the emergency contact for my rider ly parents and last week she was rushed into hospital but couldn't contact me. I feel that my contract with virgin is not being met.

@virginmedia No, I do cover other sites but do not take my phone to work so not sure whether it works at them. I only cover sickness so I am mainly based at one site. Others have the exact same problem so have changed to Vodafone, as that works perfectly

@virginmedia No I have reported it a couple of times, but they say that I had internet usage on there. This is because the background app refresh was on. My issue is no phone coverage between 7am - 4pm.

@virginmedia There is no network coverage where I now work apart from Vodafone. I leave my phone at home, turned on just I case I get calls. It has only been a problem since I started this job on the 1/10/18. If you check my CALL usage you will see none registered

@virginmedia I have no network coverage between the hours of 7am 4pm. Since I started a new job. I keep explaining this to your CS but getting nowhere

@virginmedia Net & phone install was 08/03. Despite 4 visits to the house and knowing the phone cable is broken outside the building we have still got no word when the construction team might get round to us. This is my acc but at my mothers property (she isn’t gd with tech)....

@virginmedia Thanks, It states there is issues with TV not broadband. My internet is back on for now.

@virginmedia ya ******* internet is shit, WiFi goes off more than me ******* light switch, quicker using the bastard post !

@virginmedia We did and spent 30 minutes to an hour on hold due to an issue you failed to contact us on #wasteoftime #lossofearnings #willfindanewprovider

@virginmedia Are you being serious the cable is running over the top of tree roots in the garden.. The installation is terrible. How somebody could leave a job like that is beyond me

@virginmedia We have been trying to resolve the issue and got nowhere with anyone, every time I get lied to with another story

@virginmedia I am appoalled by the service which I have been receiving from your customer service and comaplints team. I have had 6 engineers out on the last month to try to fix my internet problem and I am still am receiving intermittent broadband service. HELP @MoneyTelegraph

@virginmedia @bt_uk Here we come👍🏻 Another Virgin Media customer bites the dust👏🏻

When @NetflixUK goes down on @virginmedia & you don’t know what to do with the rest of your evening 🤔

@virginmedia @virginmedia I'm trying to get the Hayu app onto my TV I'm not sure if I have the correct remote (I don't have the double-sided remote) can you help me