Virgin Media Outage Report in Birmingham, England
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The latest reports from users having issues in Birmingham come from postal codes B2, B12, B19, B18, B5, B4, B1 and B23.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Birmingham, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Birmingham and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (15%)
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Total Blackout (14%)
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TV (8%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Birmingham, England
The most recent Virgin Media outage reports came from the following cities: Stourbridge, Solihull, Birmingham, Wolverhampton, Bromsgrove, Walsall, Oldbury, Redditch, Dudley, Tamworth, Halesowen, Brierley Hill, Sutton Coldfield, Smethwick and West Bromwich.
| City | Problem Type | Report Time |
|---|---|---|
 Stourbridge |
TV | |
| Solihull |
Internet | |
| Birmingham |
Internet | |
| Birmingham |
Total Blackout | |
| Birmingham |
Wi-fi | |
| Birmingham |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Birmingham, England
Latest outage, problems and issue reports in Birmingham and nearby locations:
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Tracey Simkins
(@simkins_tracey) reported
from
Halesowen, England
@virginmedia I am a new customer who was supposed to be installed yesterday, only to be told that they couldn’t do the job. I am now without any TV and broadband unable to work due to this.I am left without any contact & waiting for another he for c/services to answer!! 😡 Help!
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Matt'
(@Matt_Francis98) reported
from
Fazeley, England
Virgin media are the worst internet providers there is for sure
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Ade1701
(@Ade1701) reported
from
Dorridge, England
@virginmedia Waited over an hour on hold only to be hung up on by an extremely rude call centre operative after explaining I’m trying to administer my father’s account as he’s just died! @virginmedia you disgust me!
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Ade1701
(@Ade1701) reported
from
Dorridge, England
@virginmedia Does anyone at Virginmedia ever actually answer phones? Calling from my parent’s number, supposed to be listed as vulnerable/priority. No answer for over 40 minutes! The hold music is torture, and zero indication of how long the queue is! Your customer service sucks!
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Stuart McCullagh
(@stumccullagh) reported
from
Solihull, England
@virginmedia Internet down yet again!!!!! Awful customer service yet again!!!
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Vicky Bloor
(@VickyBloor2) reported
from
Walsall Wood, England
@virginmedia any updates on internet connection in the Midlands 5 hours down now 😡
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John Stanton
(@Stanton_J) reported
from
Solihull, England
@virginmedia help required, #customerexperience #badcustomerservice waiting for a call back since 1pm yesterday, Six times complained about the issue in last year each time told it will be sorted and it isn’t.... Do you want this customer or do you want to lose another to @skytv
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I.Am.Chris.Imms
(@ChrisImms) reported
from
West Bromwich, England
@virginmedia any chance of some customer service? Installation booked for last Friday, engineer didn't show up... twice I've called and been hung up on. Complained via email, no response. Anyone want to tell me what's going on?
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Richard
(@TheRamblingElf) reported
from
Birmingham, England
@AksTailor @virginmedia When I had some issues like that I haggled a month or two of free Internet from Virgin until the issue was resolved. Convincing them to do that took an infuriating number of phone calls but it was a satisfactory outcome, I've stuck with them.
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Jennie O
(@cybilrat) reported
from
Wolverhampton, England
In these times where working at home essential @virginmedia one week before anyone can fix my internet which was fine before your maintenance
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WalsallMatt #76TottersLane
(@walsallmatt) reported
from
Walsall Wood, England
DEAR VIRGIN MEDIA! SORT YOUR **** OUT YOU BUNCH OF TOSS RAGS!!!!
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victoria nicholson
(@bicovico) reported
from
Solihull, England
@virginmedia I pay £22 for sky sports - asked for it to be removed and the price has only gone down £13 . How is that right, fair or legal ?
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DF
(@fantom_dave) reported
from
Dudley, England
@virginmedia shocking service and support this weekend in the Dudley area. Service constantly down and getting fobbed of by call Center staff asking to reset routers saying it will all work? Now no ones picking up in fact you just keep cut people off and no options to complain?
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Neil Churchard
(@Neil_Churchard) reported
from
Solihull, England
Wow just had the worst customer service from @virginmedia can’t say I’ll be staying a loyal customer at this rate 😤
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Stuart McCullagh
(@stumccullagh) reported
from
Solihull, England
Only 3 months until i can get rid of @virginmedia awful internet even worse customer service!
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Doonie
(@lorna_conway) reported
from
Redditch, England
@virginmedia It's not an issues according to the site. It's working on wired connections. I'll be looking for compensation after this. If the costomer tells you there's a problem then take their word they're the ones paying you, why would they spend money other than to get what they pay for.
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EA
(@K45TRO) reported
from
Birmingham, England
@virginmedia why is your broadband so awful?
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Ade1701
(@Ade1701) reported
from
Dorridge, England
@virginmedia After a couple more wasted hours and speaking to two more useless, rude and incompetent call centre operatives your customer retention team actually listened. Might help if ALL your call centres were UK based and had some compassion.
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Doonie
(@lorna_conway) reported
from
Redditch, England
@virginmedia Friday I booked an engineer as the WiFi on our hub keeps dropping. At the same time I upgraded my package. This includes tech help. Since Friday I've had no WiFi. I tried website chat but got dropped I've tried calling but was waiting too long. I'm getting bored!
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Ben Gorman
(@bjwgorman) reported
from
Solihull, England
@virginmedia Always but it makes no difference. There have been issues where I live since the start of lockdown. I have made a complaint but it’s gone no where.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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this is annie
(@becpearsonz) reported
Absolutely bullshit customer service from @virginmedia my elderly mother tried to cancel her broadband and instead was passed around and then asked for card details. Once she hung up they called back and asked her to call again on a whole different number?
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Laura.🌻
(@LauryJadee) reported
@oftenpartizan @virginmedia It's a joke! My services are dog **** most the time as well, my internet drops more than a prostitutes underwear.
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Peter Tancred
(@tancstar) reported
@virginmedia I have raised it online, but if you can’t listen to the call then it’s you word against mine so we need to get this resolved and I think as the customer your just going screw me over thanks for the anxiety attack by the way can’t believe the hoops
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Elgee737
(@elgee737) reported
@virginmedia Your Indian call centre was useless, poor phone line, could hardly hear them. Just kept repeating it was due to construction outside my property, but there is NO construction. South African call centre much better, rearranged for today.
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Saurabh Verma
(@saurabh_mca06) reported
@virginmedia Hi, Installation done on 22 Feb but no compensation amount has been added. I had called cust care team twice but they mentioned that someone from mgmt team will call and clarifiy the issue. But I haven’t received any calls yet. Can you pls check?
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The Crow
(@PaulWalker1862) reported
@virginmedia recieved a letter this morning offering new plan for mobile phone. Called customer services, offer expired last month!!!!!
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Cllr Hazel De Nortúin
(@HazelPBP) reported
from
Dublin City, Leinster
@virginmedia I'm being charged for a mobile phone service that I cancelled two years ago. I'm still having trouble reaching someone to fix it.
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Laura.🌻
(@LauryJadee) reported
@ReissOmari @virginmedia I can't even be ****** with them anymore, I'm coming off them. They look after new customers better than their existing ones l, trying to tell me it'll cost me £75 for my broadband alone when a new customer can get it for £36? 🙄
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AJIT SINGH
(@Desi_bloke) reported
@VirginMediaIE please can you improve your customer support service for existing customer. Understand the busy traffic, but waiting period of more than 30 mins to speak to customer support team is outrageous. #virginmedia #VirginmediaIreland
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🇬🇧
(@RossitersShorts) reported
@virginmedia How will this be investigated never mind resolved without knowing my details?