Virgin Media Outage in Birmingham, England

So yet again another WiFi problem with @virginmedia in #wolverhampton and expected connection fix at 1:03am. Right... so how am I going to work now ?! 😡

They’re called Virgin for a reason. Their effectiveness around network maintenance, customer service and broadband reliability matches the performance of one of their namesakes around the bedroom! @virginmedia #virginmedia

@shannonkeatingx @virginmedia Guessing you tweeted them after there closing hours. Ring them up make an official complaint this is an error that many fall short off. Plus you have the option of switching. @richardbranson name dragged through mud with these telecoms business

@virginmedia Yup, seems your systems have issues so the poor chap's calling me back later!

@virginmedia who can I speak to about your shambolic customer service!!!??? 💩

@virginmedia hi, since we’ve upgraded to 1gb and hub 4 we’ve had problems connecting @Tesla M3 to WiFi. Advised the Plume mesh might fix it and we can receive FOC but been out of stock all year it seems. Any idea when they might be back in stock to try and fix our issues please?

@ThatLyndsey @priddy @virginmedia We sent it as advised as a tracked delivery with proof of postage. That's why it's £11. And they're charging £10 admin fee to disconnect our phone line. Absolutely shambolic service. #utilitywarehouse

@virginmedia for the second day out of the last 60 hours we have no Internet or TV in the B92 area!! You do know the rules are still to work from home if you can don’t you? Atrocious service and reliability!!

@virginmedia Internet and TV down yet again and this after a debacle of a mis sold “extra” remote control this weekend, absolute disaster and terrible customer service!

In addition to the cost of a new home that I have to furnish fully top to bottom, @virginmedia is trying to charge me £240 exit fee when THEY don't supply the new address. This is seriously getting me down. I can't even afford necessities.

@virginmedia seems to supply only just above half of the country, but if you change address to an area they don't supply YOU have to pay £240 exit fee. Do not use them if you can't see into the future and know for sure that you will never move. Insane!

@virginmedia is trying to charge me an exit fee of £240 because I am changing address. I would continue with their service, except THEY don't supply the new address. How is this OK? How is such a large company getting away with such a brazen scam. Wow!

@coopersalty I strongly suggest you invest in Sky or Virgin media then. Having an old TV with only 5 channels is the problem here!!

@virginmedia such bad service from day one, nothing but problems and frustrations, an active complaint now been running for all of 2021 and so far I’ve received no contact, I have called in at least 6 times each time I get promised it will be sorted but still waiting? Shocking!!

@virginmedia Yes, everyone is sorry and everyone understands but no one wants to help. I still haven’t cancelled and you ask me to pay early cancellation fees after raising the prices. If not talking about the current contract I stayed a customer for almost 4 years even with the abuse I got.

@virginmedia No there isn’t and the only issue is with audio description, it’s driving me mad. I’ve switched it off but it makes no difference.

Hey @virginmedia what the hell is going on with your service? It’s simply unacceptable! I work from home and need the internet to do my job! When is the service going to be working? @Ofcom

@virginmedia Day 10 of no internet, partner has rang countless times spent the best part of 5-6 hours in total to various departments. Terrible as a new customer!

does anybody else have a really bad time with @virginmedia broadband? my bill has gone up a couple of pounds recently but the internet is actually the worst it’s ever been 🥴

@virginmedia internet down yet again ..... McDonalds carpark to get their WiFi just for a Zoom call!!!!

@virginmedia You should tell your Call centre not to tell lies, have you no manners? I am so fed up and we actually know that you don’t give a damn, it’s not a secret! Get your act together, you are just the worst people to deal with!

@virginmedia hi, we regularly have an issue with our tv box where, when we click into a folder for a show, no programmes come up and we’re shown a blank screen... Any ideas?!

@virginmedia extremely slow wifi cant even play minecraft with the boys :(

@virginmedia Thanks for the explanation. Unfortunately it doesn’t give me any comfort or manage my expectations of when we will get internet and tv back which is really disappointing given such a heavy reliance on your service....

@virginmedia Listen yeah, let’s cut to the chase my girl @idkjia_ has been with shocking internet for WEEKS. You need to sort this out or let me hash this out with @richardbranson himself. You company is awful and aren’t willing to sort it out. Ps she also needs a new router x

@RealTrademarc @Outriders Virgin Media 200mg. Its the game and rubber banding is awful.

@virginmedia got problems with my router usually it’s supposed to show a white light but for the past few weeks it’s been glowing red.

@virginmedia shocking all the issues being had by people and the prices charged, I for one can't wait until infrastructure is in place to offer me fast broadband from other suppliers, I will move as soon as I can, customer service is less than useless just reel off the same thing

@virginmedia Your service page has said the service is fine for 3 days. I’ve had issues the whole time and the service test has failed the whole time. Can you please ensure someone is working in this?

@idkjia_ @virginmedia And we’re back here AGAIN. @richardbranson WHY IS YOUR WIFI ACTUAL DOG ****? Give your head a wobble and sort it out fella.