Virgin Media Outage Report in Birmingham, England
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The latest reports from users having issues in Birmingham come from postal codes B33, B10, B21, B4, B17, B19, B13 and B43.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Birmingham, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Birmingham and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (42%)
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TV (27%)
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Wi-fi (12%)
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Total Blackout (11%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Birmingham, England
The most recent Virgin Media outage reports came from the following cities: Birmingham, Oldbury, Walsall, Tamworth, West Bromwich, Redditch, Sutton Coldfield, Bilston, Stourbridge, Wolverhampton, Willenhall, Brierley Hill, Dudley, Wednesbury and Solihull.
| City | Problem Type | Report Time |
|---|---|---|
 Birmingham |
Wi-fi | |
| Oldbury |
Internet | |
| Birmingham |
TV | |
| Birmingham |
Wi-fi | |
| Oldbury |
Internet | |
| Birmingham |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Birmingham, England
Latest outage, problems and issue reports in Birmingham and nearby locations:
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Carol Herbert
(@violah31) reported
from
Birmingham, England
@virginmedia I’ve been trying to tell @virginmedia but the process is so complicated I was losing the will to live. Staff #rude and #persistent
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Ben Limehouse
(@BenLimehouse) reported
from
Redditch, England
@virginmedia I have already called that number this morning. They told me there was no available deals. I've put a note in my diary to call back on the 16th. I'm not holding out much hope though considering the poor experience I've had today. I wanted to sort it today on my day off.
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Andrew Evans
(@evansaviography) reported
from
Solihull, England
@virginmedia @siandsal Well here in Solihull 120miles north no one on Virgin has a mobile signal either!!!
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Phil Tonks
(@PhilTonks2) reported
from
Dudley, England
@alexfenlon @TalkTalk @virginmedia I sincerely hope you don't end up with a fault. I was with @TalkTalk for many years until a fault last year. Quite honestly the worst company of any description I have ever dealt with. Totally failed to resolve, now much happier on @virginmedia
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Phil Tonks
(@PhilTonks2) reported
from
Dudley, England
@alexfenlon @TalkTalk @virginmedia If they mess me about, I'll simply move. I was lied to, ignored and never resolved with @TalkTalk - and they have the cheek to send me rubbish about how they "miss" me. Try doing anything with 0.3mbs.
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Carol Herbert
(@violah31) reported
from
Birmingham, England
@virginmedia has terrible customer service. I’ve spoken to 3 people and still can’t leave #cancelation #held_hostage 😡
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Ben Limehouse
(@BenLimehouse) reported
from
Redditch, England
@virginmedia I'm an existing customer, I've been with you for coming up 2 years. The colleague I dealt with was so unhelpful and just told me to call back on the 16th. I have a back up plan anyway as I've just spoken to sky and can get a 80mb for £25. I can afford the 20mb loss for £34 saving
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Saqib👨🏽🦯
(@Saq5000) reported
from
West Bromwich, England
@virginmedia thanks for looking into this in great detail and I only wish that I could go back to the previous version which was fully accessible and user-friendly unlike this version of the app. They shouldn't of updated the app because it wasn't broken in the first place.
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Saqib👨🏽🦯
(@Saq5000) reported
from
West Bromwich, England
@virginmedia OK thanks for that and the screen has gone away after I clicked on the sea terms link but I still have the problem of not being able to swipe to delete on individual programs within a folder as this was possible before the update
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Caitlin Wilson
(@Caitlin__Wilson) reported
from
Birmingham, England
@virginmedia is actually the worst. Imagine paying money for WiFi which goes off multiple times a day and is slow even when it’s running well🥴
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Chris
(@ChrisPresslie) reported
from
Wednesfield, England
Ive im hard wired and im port forwarding it should ******* work phoned up only to be told "oh we can't help with port forwarding" @virginmedia
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Simon Banks 🦁
(@sjbanks47) reported
from
Tamworth District, England
@virginmedia your online service status says there are no known issues in my area. However when I called just with a broadband issue I was told there is a fault in our area. If your website was up to date I would not have needed to call and queue for 30 mins.
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John McKeon
(@goingabitgrey) reported
from
Birmingham, England
@brumcyclist It’s a good haggling tool when trying to get the price down with virgin media
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Chris
(@ChrisPresslie) reported
from
Wednesfield, England
Thanks for being no help @virginmedia
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Chris
(@ChrisPresslie) reported
from
Wednesfield, England
If im hard wired and im port forwarding it should ******* work phoned up only to be told "oh we can't help with port forwarding" @virginmedia
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Saqib👨🏽🦯
(@Saq5000) reported
from
West Bromwich, England
@virginmedia Usually I would swipe down with one finger and it would tell me that I’m on the delete option and I just tap delete to erase the program
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Rich Pemberton
(@rich_pemberton) reported
from
Solihull, England
@virginmedia land line and internet is fine however we have 2 mobile phones and neither can make a call can you confirm if there is an issue as there is no answer from the call centre
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Simon Banks 🦁
(@sjbanks47) reported
from
Brownhills, England
@virginmedia once again your online service status tells me there are no known issues in our area. I call to report I still have the intermittent fault I have had for over a week and told there is a fault in the area which may not be fixed until 12th March.
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Karen Tomalin
(@BigBraLady) reported
from
Dudley, England
Intermittent broadband, no phone line and unable to log into the @virginmedia on line account as we don’t exist. Puts the tin lid on A completely crap day.
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Louis @ MyBusyMind
(@ManStickCar) reported
from
Birmingham, England
@VirginMobile @virginmedia proved to me that they don’t do customer service. We waited a month for a phone sent to a wrong address, & then had to collect it ourselves. We also proved the phone had a fault from the start, but now we’ve been told to claim on insurance and pay £125!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Robyn Jankel
(@RobynJankel) reported
@virginmedia I've finally got through to online chat & booked an engineer. But they told me I needed to register total loss of service for compensation. There is literally nowhere online to do this. It talks about it but there's no link to click. Where is the link to register loss of service?
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Tiny Trucka
(@TruckaTiny) reported
@virginmedia been a customer since telewest days. Nothing but problems since 1g Internet speed and new router for over 2 weeks now. Have to go over and over the same thing every time I phone customer services. Had enough now.
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Umario
(@Umario35833388) reported
@virginmedia They said it’s a known issue with old email addresses - but I’ve not heard and it’s been a week now. Can’t get the virgin go up and running to watch stuff on the iPad or activate the Netflix
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Colin
(@CSW59577690) reported
@virginmedia Appalling Customer Service, had internet that kept dropping out for months, my contract was changed without my authority, customer services pass you pillar to post, nothing gets resolved, my requests ignored, as a goodwill gesture you should waiver disconnection fee
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elaine cruise
(@elaine_cruise) reported
@virginmedia Called over 20 times absolute horrific service - will be raising with @Ofcom
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james bremner 🇬🇧🏴
(@rfcbremner) reported
@virginmedia The technician was only given a 20 min window to solve the messy cables, install a box on the wall, put a new cover on the box at the front. He couldn’t finish it let alone look in to connection issues. Another engineer visit booked for the 20th. It’s just not good enough imo!
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Moe
(@supre_mo88) reported
@virginmedia what has happen to your customer service? Used to be what made you stand out from the competitors. I’ll be leaving as soon as my contracts up. So poor!
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Markie Mark
(@MTimperley) reported
@virginmedia Internet and tv down for hours. Any chance of this being fixed for football at 3 #Uesless
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Darryl Marshall
(@DAZavfc) reported
@virginmedia please can someone dm me with regards to an outage which none of the tech team are in a position to help me! Really stressing me out!
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Saith
(@FDavies79) reported
@virginmedia @NatGeoUK Hi Virgin Media, there’s been terrible intermittent connection in BS6 all week. I’ve tested all my equipment multiple times but this must be a fault for you guys to solve now. Can I be refunded on my bill please? Please can this be issue elevated up and someone contact me?