Virgin Media Outage in Birmingham, England

@virginmedia No but the automated message at customer services says there's an outage. How can this keep happening?

@vmbusinesshelp DON'T BUY VIRGIN MEDIA!!!! 2nd outage of the week. No responsibility or money back. I will be moving my business broadband elsewhere after speaking to OFCOM. #Useless #Shocking #avoid

@virginmedia I will do both; what’s the number for technical support; will try one last time 🙃

@virginmedia how can I activate new hub. Prob a bad time to try but nobody available at call centre and no text received for activation reply. Thanks.

@virginmedia wifi down again

@virginmedia how can you make internet so bad that it can’t be reliable for a single day for the last 9 months?? I just did a speed test and got 8 mbps down and 0.03 up.. yes. 0.03 up, I was planning on streaming for the first time since you ruined my connection but apparently no

@virginmedia hi Virgin have been waiting for your customer services dept to speak to me on chat for over 8.5 hours after I was passed to them. Absolutely shocking customer service

So apparently @virginmedia have been trying to contact me about my complaint. 🤔 however no missed calls or voice messages from them. #Virgindontliedothey

@virginmedia well this is just brilliant. Having WiFi problems trying to log into my virgin media to find out what’s happening. Error message saying I have no internet connection so can’t log me in

@virginmedia morning. Are their broadband issues in B31 again? Mine’s constantly going down this morning. Colleague also the same in Solihull. Website says no issues but that’s not reliable.

@virginmedia The '**** of back to America'. 😱

@virginmedia It wasn’t me it was my sister. She spent 3hrs 10 minutes on the phone to customer services and still didn’t get her issue sorted. Its not great customer service really, oh well.

@Jake_Morris_ @virginmedia @PushDoctor I just find it crap that I'd have to do that in a small apartment you knowww

@virginmedia looks like there is an outage in the B24 area for broadband.

@virginmedia is there any connection issues In the Solihull area?

First impressions of @VodafoneUK #5G... Underwhelming and somehow still slower than @virginmedia's #4G (in B15). With Vodafone downloading at just 40Mbps and Virgin Mobile coming in at 70Mbps. So to summarise. Slow to roll out, and slower than 4G when it does appear. Not good.

It came back on for about 15 minutes, then went LOLZ jk c ya. I really love this service, we're definitely going to stay with Virgin Media when the contract is up. LOLZ jk c ya.

Disgusting customer service as per usual from @virginmedia again. #disgracefull #terribleservice

So #VirginMedia I report a fault this morning, you say repaired by 6pm. 7pm I called as still not working despite txt/email says fixed. 50 mins of listening to music then, "the other person has cleared" Really don't like being lied to. Not good enough, valued customer, my arse!

@virginmedia Your broadband is down in B139YN....any idea when it will be back up?

@virginmedia hello! our wifi has been down all day. i factory resetted it, turned it on and off, checked if all the cables were plugged in etc. nothing. all the lights are green (there's the wifi symbol and two arrows flashing) and it's online - just not connecting. help

@virginmedia I keep checking your service status and it says no issues in my area but I haven’t been able to use my internet without getting kicked out of games of off YouTube or my phone for the last couple days are you going to fix the problems ?

@virginmedia Do you manage to keep any customers happy? Can you help me with my issue of service?

It's been 3 days since my Internet connection is down and I don't want to use all my phone data. Can you fix you servers @virginmedia I don't want to use all my phone data.

20 minutes of security questions to be told i need to speak to another department, terrible @virginmedia . Said there are no faults, but my shoddy intermittent internet says otherwise

@virginmedia can you please help me with my above enquiry. Cheers

Hi @virginmedia I want a second TIVO box but wondered if I can run cables from the external brown box OUTSIDE to connect rather than cables inside the house as they are not close. Spoke to your technical help but couldn’t understand their accent (Far East). What do I do?

@virginmedia Just because its always been your policy to take money electronically for services not provided, hold onto it for 35 days and then send out a paper cheque doesnt mean it the correct thing to do or meets customer expectations!

@virginmedia ongoing issue with box not recording programmes. You sent a new box out to me which was working for a few days and now I have no tv at all??? What is wrong with your service, it is atrocious.

@virginmedia why is your Wi-Fi so **** I’m only 2 rooms away from the router and I can’t get any signal