Is Virgin Media having an outage in Birmingham, England?

@virginmedia So what do I need to do as I have NO service, 5 days a week. I am the emergency contact for my rider ly parents and last week she was rushed into hospital but couldn't contact me. I feel that my contract with virgin is not being met.

@virginmedia No, I do cover other sites but do not take my phone to work so not sure whether it works at them. I only cover sickness so I am mainly based at one site. Others have the exact same problem so have changed to Vodafone, as that works perfectly

@virginmedia No I have reported it a couple of times, but they say that I had internet usage on there. This is because the background app refresh was on. My issue is no phone coverage between 7am - 4pm.

@virginmedia There is no network coverage where I now work apart from Vodafone. I leave my phone at home, turned on just I case I get calls. It has only been a problem since I started this job on the 1/10/18. If you check my CALL usage you will see none registered

@virginmedia I have no network coverage between the hours of 7am 4pm. Since I started a new job. I keep explaining this to your CS but getting nowhere

@virginmedia Hi Virgin Media, I'm having home WiFi issues this afternoon. Status checker says no known issues but I can't seem to sort the problem.

@virginmedia What the point, have done as advised snd had no contact back. So disillusioned with Virgin whats the point of being a long standing customer

@richardbranson @achrisevans @VirginRadioUK So having gone through the right channels to make a complaint, as asvised on here, ie virgin media, 7 days later had no reply from both complaints. Mr Branson where do I go next.

@virginmedia Gone with @SkyUK much better customer service! Thanks for nothing @virginmedia

@virginmedia Yes and still no joy, shocking customer service! You’ve lost my custom

Nobody go with @virginmedia for broad band or TV or anything!!! They are useless have completely no sense of customer service and are rude also WARNING GO WITH ANYONE BUT THEM!!!! #VirginMedia #Useless #dontbother

@virginmedia your internet is absolutely rubbish got the fastest internet and it’s crap I thought sky was bad but your terrible 😂

@virginmedia I have an issue with the lack of service on my mobile phone, however having called CS via 789 I was patronised by your advisor. Is there a private email address I can contact you on as I don't want to put everything on here. Regards

@virginmedia Great speaking to India call centre who as predicted stuck to a script and didn’t understand my issue. Going to look for a new provider @WarwickshireNet I’m coming

@virginmedia Yes.... and that I am a robot won’t accept we not robot. But I know my details so why can’t I click sign in with those.

@Virgin_Victoria @virginmedia Thank you for your help. My problem has been successfully solved. I have to say that my issue yesterday was very different to Virgins usually friendly service @virginmedia

@virginmedia Yes we do but this again is a complicated part because I myself have an account and so do my parents , but I have never set up an account in terms of passwords or log in details etc. But I’ve been using my connection for over a year now with no issues.

On hold to @vmbusiness for >10 mins, finally the hold music stopped and the phone rang, was picked up and promptly put back down. Glad I’m not a @virginmedia home customer and won’t be considering them now either.

@virginmedia paying for a service I can't use #frustrating

Mate it’s absolutely shocking service. I’m having the same issue with @virginmedia I wish I never left sky. Terrible service, faulty tv box internet constantly down and they tried to charge me double on my bill (£232) in which they calculated it wrong. @virginmedia are a shambles

@virginmedia Still no show from Virgin to resolve my problem! Please advise next steps.

@GaryTaylor67 @virginmedia @btsport This is too late I appreciate but to answer your question, I am a @virginmedia customer with a @btsport subscription and it appears the answer, despite this, is to join @SkyUK as soon as you can

@virginmedia can you explain why your email service does not have a two factor authentication option or even the ability to use special characters in the password please, it’s not very responsible as a provider.

I get home from work to my pregnant wife angry as she has no internet or tv all day!! Come on #virginmedia help a man out surely a free movie is worth the inconvenience caused.

Any chance @virginmedia you useless ******* 😡😡😡 #sortitout #down

@virginmedia Finally I call again and Theo from customers service help me and explain to me . Thanks god

@thebuets @virginmedia Surely they've not delivered on contract so it has been broken by them I'd just cancel standing order and call @SkyUK

@virginmedia so again I come to a frustrated end with your telephone sales only trying to get a better deal but cause my account is in my ex husbands name its a problem so to set up in my name involves a credit check I’ve paid it the last 17 years it’s my account the direct debit

@virginmedia I’m at my parents for the weekend the service page says the issue is fixed now guess I’ll find out on Sunday and I’ll await and c if I get any loss of service credit... thanks for ur assistance

@virginmedia Yes. I was advised to raise the issue via the same route you suggested.

@virginmedia Any broadband issues in the b6 area they show none but broadband in the evenings is sometimes nonexistent

@virginmedia In fairness I’ve since spoken to zara who was very helpful and hopefully all resolved. I raised my issues through her thanks for reply

@virginmedia hello there please could you advise me how to make a complaint. Unfortunately i cannot not get through to anyone via 150 with my complaint. Regards

@virginmedia I'm seriously not impressed at losing the service for nearly a week and being compensated by 3 pounds something its insulting and unfair

I keep checking my @virginmedia as they gave me up to 200mbps It only seems to ever hit 122 these days (which isn’t bad but the first day it was way higher)

Wanted to stream but @virginmedia issues in my area 😭 Back tomorrow xoxo

@TomMockridgeVM @virginmedia please check your company do please . Why we sign 12 month if virgin got right to change and Customer can’t change.

@HylandIan @virginmedia Yep. Dropping off all the time & very slow.

@virginmedia One of your team phoned me up from your loyalty team I said I wasn’t happy and said ok and put the phone down.

@virginmedia Your team are rude!

@virginmedia Nope but doing a search on here, seems like other people in the area having the same problem

@perch111 @virginmedia Same in Solihull - service status on website says no known issues 😡

@virginmedia Your broadband is lousy! The amount of times I’ve put a complaint in over the last year is ridiculous and the issue never gets fixed!!

Can you fix my internet @virginmedia 😡😡😡😡

@virginmedia Please see previous tweets. No service since Saturday, despite repeated opportunities for you to help. Overwhelmed by @virginmedia @Virgin @richardbranson complete apathy towards priority needs customers #Disability #DisabilityConfident #DisabilityRights ... not at Virgin.

Virgin media is the acc the worst 😡

I'm so fed up with @virginmedia - none stop problem with my broadband since March & worst customer service I've ever encountered. They can't even get wifi to reach 12-feet! 😡😡 #HugeMistake #Regrets

Hey @virginmedia Why does your site keep signing me out when I try the refer a friend process so it doesn’t work #fakeoffer #poor

@joaemp @chrisjhack @virginmedia @SkyUK Switched back to Virgin after a stint with Sky. Switching back as soon as I can. Trying to sort anything out with Virgin costs you weeks of your life. About as helpful as a really unhelpful person in a particularly unhelpful mood, who’s having a bad day. Couldn’t give a sh*t.

I'm beging to think it would be quicker to just sign up to @virginmedia than wait for @TalkTalk to fix my broadband had nothing since Wednesday but just been told its still not been reported to @OpenreachHelp who are the ones who need to fix it apparently. Only in Britain.

@dilan_ipekx @JackofallReeds @virginmedia The planned disconnection was to a Virgin Media box which was requested from VM. The work was done earlier than originally scheduled therefore causing the issue as everything hasn't been transferred to a new unit. We are now working closely with VM to rectify the issue.

@UKPowerNetworks @JackofallReeds @virginmedia Thank you for the apology, but what I wanted to know is when there is a “planned” disconnection/outage does it actually take 2 weeks to rectify, I think it’s pretty absurd that when planning something like that you don’t have a plan to actually fix it.

@ahmet67yilmaz @virginmedia You poor thing! That is very poor!

🤔 my @virginmedia 350 mbps is kicking out approx 30-80 mbps for £52 per month WOW 🙄customer support is a joke don’t waste your money #virginmedia #martinlewismoneyshow #CustomerService

@Kaostanza @virginmedia @starzplayuk Never fix ,never. I’m sooooooooo regret.

@RebekahSeldon1 Looks like another pissed off virgin media customer

Virgin media actually sucks... all these random cuts to the internet just pissed man off

We are paying near on 40 a month just for Internet here and the service is poor @virginmedia. Had to disconnect the WiFi more than twice in 20 minutes

@virginmedia your Internet service is awful and overpriced.

@virginmedia useless once again. Get through to your CC to advise there is ANOTHER fault on my line and people in my area are also affected. No one is able to help or even raise it as a fault. Beyond a joke.