Virgin Media Outage Report in Solihull, England
Why is my Virgin Media service not working?
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Solihull come from postal codes B92 .
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
Problems in the last 24 hours in Solihull, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Solihull, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
April 3: Problems at Virgin Media
Virgin Media is having issues since 09:40 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
- Internet (56%)
- Wi-fi (21%)
- Total Blackout (10%)
- TV (8%)
- E-mail (4%)
- Phone (2%)
Live Outage Map Near Solihull, England
The most recent Virgin Media outage reports came from the following cities: Coventry, Birmingham, Oldbury, West Bromwich, Walsall, Redditch, Warwick, Royal Leamington Spa, Wednesbury, Solihull, Smethwick, Willenhall, Rowley Regis, Halesowen, and Sutton Coldfield.
| City | Problem Type | Report Time |
|---|---|---|
 Coventry
|
Wi-fi | 34 minutes ago |
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Birmingham
|
Internet | 17 hours ago |
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Birmingham
|
Internet | 17 hours ago |
|
Oldbury
|
19 hours ago | |
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Birmingham
|
Internet | 21 hours ago |
|
Birmingham
|
Internet | 22 hours ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Solihull, England
Latest outage, problems and issue reports in Solihull and nearby locations:
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Craig📱 (@iCraigt) reported from Kenilworth, England@virginmedia I appreciate the first line of support have a standard checklist they need to run through but when the customer has tried all of those things already and is able to very technically articulate the issue, just being told to try again isn't helpful. Not your problem, I appreciate.
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MJ (@MJ_Lorimer) reported from Birmingham, EnglandThanks @virginmedia for renewing my contract for 12 months and then downgrading me and I loose all my HD channels! Your service is poor and unacceptable #virginmedia
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Craig📱 (@iCraigt) reported from Kenilworth, England@virginmedia The router is also reverting to default settings every time I reboot it which sounds like a fault to me. Can I request a new and very latest direct replacement (I have SH 3 which had this annoying chipset issue so if there is something with a broadcomm chipset that would be best)
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MJ (@MJ_Lorimer) reported from Birmingham, EnglandI also can’t get anyone to help resolve this as “your closed” apparently @virginmedia
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Matthew Clements-Wheeler (@MidlandsSBM) reported from Birmingham, England@virginmedia Shocking bad. We booked our old address to run until the 7th March and paid for a new account to start today at the house we are moving into so my disabled wife was not without internet.
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Jillybrum (@JillyBrum) reported from Birmingham, England@virginmedia Phone and TV down in B24 area, wondering if the power cut immediately before was due to work you’re doing.
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Alex Welsby (@AlexWelsby) reported from Warwickshire, England@virginmedia Still unable to get through and cancel. Please can you fulfill this request online
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Matthew Clements-Wheeler (@MidlandsSBM) reported from Birmingham, England@virginmedia not pleased at all with your service. Despite three confirmation calls from you to me confirm what we needed, you have still not handled our house move correctly
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🐺Wolfish (@unit_1974) reported from Birmingham, England@MingSwift The TV service is great but if we can’t rely on our WiFi in a connected home, it’s not worth it. Have made a complaint. If they don’t offer an upgraded hub (which they’ve not before) and compensation/reduced bill (gone up by £14 since Sept), we’ll be gone. @virginmedia
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Samantha (@Sammykins9486) reported from Birmingham, England@virginmedia Tried the chat everyday for the past 5 days and it is not working. Due to recent changes with someone at household moving out I do not need the landline anymore,and wanted to discuss my options as I do not want to pay monthly for a service I am not using
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Pete Schofield (@Schoey08) reported from Coventry, England@virginmedia yep that’s right Virgin Media not working again. Seriously what am I paying for
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Matthew Clements-Wheeler (@MidlandsSBM) reported from Birmingham, England@virginmedia You disabled our old address so I am now having to move my wife’s business computer and records at 10pm at night to the new address so she can work tomorrow. Your customer service agents haven’t got my name right once and you have mucked up provision of equipment at the new place
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Mitesh Parmar (@Mitz__P) reported from Solihull, England@virginmedia why can't I take advantage of the Full House Sports Bundle... So what if I'm a existing customer, you've got me by the ***** anyway with the broadband. May as well just cancel and go elsewhere
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Sarah Duncombe (@HelenD132) reported from West Bromwich, England@virginmedia No broadband service, apparently. Status checker says everything is fine, but I'm not convinced. Could I DM my postcode please.
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jen (@jenkin99) reported from Birmingham, England@virginmedia Ive called you customer service department to be hung up on temwicw, i have sent an email to yourselfs and via resolver had no response. I have a health and safety issue i want resolving
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🐺Wolfish (@unit_1974) reported from Birmingham, EnglandAnd once again we are unable to use our @virginmedia wifi. When I called customer services today they took nearly 10min to answer, asked the same basic questions repeatedly and then cut me off without even starting to resolve anything! Bloody useless. Issues since May 2018.
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Daniel Sturley (@ikonic_exposure) reported from Birmingham, England@virginmedia What would really help is a separate sales number to call and to speak with an agent straight away with no ‘system’ to navigate and who understands my disability and can help me to sign up if I want to :~}
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Ben (@GullyPlays) reported from Birmingham, EnglandI’m sick of my internet going down for half a day every week. Should get something for the inconvenience. @virginmedia
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🐺Wolfish (@unit_1974) reported from Birmingham, England@squelchuk @MingSwift @virginmedia We have a good box. That took long enough to get upgraded. I would try a superhub3… but I want a signal that gets around the house too, as well as reliability!
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🐺Wolfish (@unit_1974) reported from Birmingham, England@virginmedia Repeatedly over several years. Get the same response each time. Nothing changes long term. I see from checks online that other people have the same issues so I’m now planning on leaving.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Roy Kyffin (@RoyKyffin) reported@virginmedia Hi just been out of house, signal strength checked outside house and about 1/2 mile away still not full signal
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Amy Oshin (@AimOshin) reported@virginmedia I raised it I think 17th Feb due to a long list of being misinformed,wrong equipment turning up,the right equipment not being sent & then not being able to activate the box when it eventually did arrive.This resulted in many hours being spent on the phone and still no resolution!
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Ed West (@imedwest) reported@virginmedia No they have no explanation other than upgrading works in the area (although it doesn’t come up with any issues when I search my postcode on the website). It’s been down for 5 straight days now. I’ve only just joined virgin so extremely disappointing that I’ve made wrong decision
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Laurence Braithwaite (@LaurenceBraith1) reportedBroadband down every 20 minutes on average. Utterly unacceptable service from @virginmedia again who think the problem is our WiFi 🤔 #BeHonest
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Francesca Fogell (@Fran_RDG) reported@virginmedia are you going to respond to my request for help? I've been a customer for over 8 years. I just want to speak to someone about my account. I've now been waiting for a reply to my tweets for 30 mins
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Francesca Fogell (@Fran_RDG) reported@virginmedia You should be able to find this broken link, it appears when I try to set /recover a new password after entering my surname and account number.
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ricky ginger biglove (@gingerbiglove) reported@virginmedia That 0345 is the same as I called yesterday. Not much help.
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Paul Goodman (@pauldgoodman11) reported@virginmedia Sean in the customer team says there is no temporary solution, noone that I can speak and it has 48 hours
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David Easton (@easton_85) reported@virginmedia No. Multi emails and had no reply. Got told you had sent a follow up in the form of a letter which we never received. Why a letter would be sent after sending emails I don't know. Seems a convenient way for a complaint to be "forgotten about".