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Virgin Media

Virgin Media outages and service status in Solihull, England

Some problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

Full Outage Map
  • Virgin Media generated 3 outage signals in the last 24 hours around Solihull, including 3 direct reports.
  • The most common problems reported in this area mention Internet, Wi-fi, and Total Blackout.
  • The most recent signal from this area was received Apr 18, 5:20 PM GMT+1.
  • 55% Internet (55%)
  • 24% Wi-fi (24%)
  • 11% Total Blackout (11%)
  • 7% TV (7%)
  • 3% E-mail (3%)

The latest reports from users having issues in Solihull come from postal codes B90 .

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Solihull, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Solihull, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

April 18: Problems at Virgin Media

Virgin Media is having issues since 03:20 PM GMT. Are you also affected? Leave a message in the comments section!

Live Outage Map Near Solihull, England

The most recent Virgin Media outage reports came from the following cities: Birmingham, Oldbury, Coventry, Solihull, Walsall, Sutton Coldfield, Halesowen, West Bromwich, Streetly, Smethwick, Redditch, Warwick, Royal Leamington Spa, Wednesbury, and Willenhall.

CityProblem TypeReport Time
Birmingham Internet 3 hours ago
Birmingham Internet 6 hours ago
Oldbury Total Blackout 13 hours ago
Oldbury Internet 1 day ago
Birmingham Internet 1 day ago
Birmingham E-mail 1 day ago

Nearby cities with recent reports

Birmingham

14 recent signals

3 hours ago
Oldbury

4 recent signals

13 hours ago
Coventry

2 recent signals

1 day ago
Walsall

1 recent signals

6 days ago
Sutton Coldfield

1 recent signals

6 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Solihull, England

Latest outage, problems and issue reports in Solihull and nearby locations:

  • charlwalden
    𝕔𝕙𝕒𝕣𝕝𝕠𝕥𝕥𝕖🧸 (@charlwalden) reported from Halesowen, England

    @virginmedia how am I supposed to book an engineer? There are issues with the quick start installation I have and need an engineer to set it up for me

  • steveblyth
    Stephen Blyth (@steveblyth) reported from Stockingford, England

    I don’t mind joining the cacophony confirming @virginmedia is down. Maybe it’s linked to their space program going bankrupt. #VirginMediaoutage

  • _shannonC
    shanny C 🌹 (@_shannonC) reported from Solihull, England

    @LenFPS @virginmedia they don’t care. it only happens 7pm onwards but will happen until the next morning so I can’t stream or anything. and they’re telling me to write on a forum as if that will fix it😤

  • zcobb
    Stephen Cobb, #FBPE 🇺🇦 (@zcobb) reported from Coventry, England

    I just spent about 20 minutes trying to find out why I'm getting email from @virginmedia about a SIM that I didn't order. As far as I can tell, the email is legit and Virgin is sending me, and a lot of other people, a replacement SIM "to improve service." Did I miss a memo?

  • zcobb
    Stephen Cobb, #FBPE 🇺🇦 (@zcobb) reported from Coventry, England

    Me: Can you tell your supervisor that this email looks a lot like a phishing email? Support Person @virginmedia: I know, a lot of people have said that.

  • BeardPunk
    Beard Punk (@BeardPunk) reported from Birmingham, England

    @virginmedia Hi. The team have also said that the issue isn’t resolved though? Everything has been reset multiple times this morning and still the same issue.

  • stumccullagh
    Stuart McCullagh (@stumccullagh) reported from Solihull, England

    The problem in my area B37 has been happening for over a week can’t watch any TV now @virginmedia over £100 a month!! Plus I’ve been waiting 2 years for an internet booster

  • Mylesahead
    Mick Sharry Esq. (@Mylesahead) reported from Coventry, England

    @virginmedia internet down , is there a problem ? I am working from home & need it ? What time does you office open ?

  • Stephen12857059
    Stephen Bennett (@Stephen12857059) reported from Birmingham, England

    @virginmedia Nobody has called me and the WhatsApp chat is very frustrating and not dealing with the issue. This is very simple, I was sent contract paperwork with an agreed monthly fee of £86.75. Why have I paid two months of excessively higher payments. I should have left VM

  • DeanCondliffe
    dean condliffe 🏴󠁧󠁢󠁥󠁮󠁧󠁿 (@DeanCondliffe) reported from Birmingham, England

    The day ends with a Y 🤝 Virgin media not working again

  • ________Danny
    Satish Danny Paul (@________Danny) reported from West Bromwich, England

    @virginmedia I called cust serv today after logging complaint on 26th Nov and hearing nothing back. cust serv asked me to request my data and voice calls. listen to it myself and then send proof of being missold a contract/virgin error, so virgin can then resolve the matter and complaint

  • BrianMCape
    Brian Cape (@BrianMCape) reported from West Bromwich, England

    Quite possibly the worst onboarding and customer 'care' experience I've EVER had @virginmedia Unfulfilled promises, failure to deliver contract as agreed and now I'm 'lost' in the system and being ignored. I'm left with no choice other than to 'out' you. #CaveatEmptor

  • k1El_w
    Kiel (@k1El_w) reported from Birmingham, England

    @virginmedia @YodelOnline your ability to deliver equipment is shocking!!! The customer service you provide is even worse!!!

  • mrmjprice
    Martin Price (@mrmjprice) reported from Birmingham, England

    @virginmedia I have been but they couldn’t get a good-enough price and directed me to the self-service page but I get “customer-exclusion” at the end of the URL which tells me to use chat.

  • stumccullagh
    Stuart McCullagh (@stumccullagh) reported from Birmingham, England

    @virginmedia The TV goes all distorted I’ve done webchats phone calls the lot nothing has been resolved was told it was a problem in the area , neighbours have had no issues happened still have issues now but not as often but it’s a bit annoying esp when I’ve not had any money off

  • MrsDont09
    helen somerville (@MrsDont09) reported from Birmingham, England

    @virginmedia whats happening with the service in B29 area. Been off and on past 24 hours.

  • paragaz
    Garry (@paragaz) reported from Streetly, England

    @virginmedia hey. I am trying to speak to someone about my account but turns out nobody recognises my account number. Can you PM me to organise calling me please. I've tried the text message service

  • ReissOmari
    Gordé 🦩 (@ReissOmari) reported from Birmingham, England

    Mad that I pay £71 a month for 350mbps for @virginmedia Broadband for them to only supply me with 40mbps, internet is barely moving, can’t even load basic web pages on my MacBook or phone. Problems in the Birmingham area?

  • EvanD
    Evan Davis (@EvanD) reported from Solihull, England

    @virginmedia 2/ Despite that issue being due to a junction connection in the cabinet in the street, the op seems to refuse to look at that and just wants to reboot my router. Also claims it is due to my use of Modem Mode. Is there anyone in the UK I can contact regarding this?

  • MartinWilko
    Martin Wilkinson (@MartinWilko) reported from Birmingham, England

    @pipjcee @virginmedia And not working again in Brum! #VirginMediaoutage

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • Coxy_Girl_
    Juniper Pearl (@Coxy_Girl_) reported

    @yoffey @virginmedia Call cut out. Got through later without an hour long wait. Issue identified but also that our TV box was old and needed updating. New box due tomorrow, TV issue did resolve itself over night.

  • benalblogger
    Lynne Marshall (@benalblogger) reported

    @virginmedia no internet for 2 days. Virgin call handler tells me she will make appointment for tomorrow afternoon. Nothing showing on my app. She says nothing wrong with Virgin internet. System shows problem. No appointment showing on my app. Cancelling priority

  • HawtinStewart
    Stewart Hawtin (@HawtinStewart) reported

    @virginmedia I’ve DM 2 hours ago. Nothing. I’ve rung your number. Waited 30 minutes. And then again. Nothing. What kind of service is this? How do you speak to a human?

  • iadnan9
    Addy (@iadnan9) reported

    @AlloquiStrix @virginmedia Reported an issue 2 months ago and only just received a response. The advice given was unhelpful, careless, and frankly unprofessional. The issue is still ongoing with Now being told it could take another 28 days for a follow-up. Completely unacceptable and a waste of time.

  • ukiptv241483
    🇫🇷OFFICIAL FRANCE 4K IPTV🇫🇷🇫🇷 (@ukiptv241483) reported

    Tired of paying for multiple subscriptions like Sky, BT Sport, Virgin Media, Now TV, Amazon Prime, Disney+, Apple TV+? I have got the solution. This IPT offers: live channels • 65,000+ VODs • PPV events • Netflix • 78,000+ movies 🇺🇸🇬🇧🇫🇷

  • PwnProblems
    Akita (@PwnProblems) reported

    Virgin Media charge different prices for the Internet packages dependent on your willingness to negotiate. M350 package prices range from £29 to £66 a month. Today they told me they don’t accept blue light discount, which they 100% do. Don’t get angry, hang up, try again.

  • AlloquiStrix
    Alloqui Strix (@AlloquiStrix) reported

    @virginmedia My point was that the date of fix changed from 1 day, to 2, then 4, 3, 10, 4, and 10 days. Broadband is an amenity nowadays and your customers should not be without it for this length of time, especially when I'm told it's an upgrade of the infrastructure.

  • lisalulabelle75
    Lisa Cooper (@lisalulabelle75) reported

    @virginmedia price increase on my package from £72 a month to £170...are you on drugs? Phone call to cancel in the morning 😡

  • clive503
    Clive (@clive503) reported

    @dvoradikal @virginmedia When I left this appalling company, I had so many calls I started calling them out for harassment! If they'd shown that much interest when I complained about intermittent broadband, I might have stayed! So glad I didn't thought! Better service, cheaper price!

  • timmorr17294439
    tim.. (@timmorr17294439) reported

    @GreyBlackstone @virginmedia mine went down 350 mb didn't have to ask got email followed link boom cheaper deal ..