Virgin Media Outage Report in Solihull, England
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The latest reports from users having issues in Solihull come from postal codes B91.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Solihull, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Solihull and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (19%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Solihull, England
The most recent Virgin Media outage reports came from the following cities: Birmingham, Oldbury, Coventry, West Bromwich, Walsall, Solihull, Royal Leamington Spa, Sutton Coldfield, Rowley Regis, Wednesbury, Nuneaton, Redditch, Smethwick and Halesowen.
| City | Problem Type | Report Time |
|---|---|---|
 Birmingham |
Internet | |
| Oldbury |
Internet | |
| Coventry |
Wi-fi | |
| Birmingham |
Internet | |
| Birmingham |
Internet | |
| Birmingham |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Solihull, England
Latest outage, problems and issue reports in Solihull and nearby locations:
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Roggy
(@RuthOlive1968) reported
from
Solihull, England
@virginmedia Mine down today and it's a crucial time for my children's uni work with dead lines . Not a happy customer.
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Phillip | The Web Engineer 👨🏻💻 🌋
(@TheWebEngr) reported
from
Birmingham, England
@virginmedia my wife is on the 4th phone call to you guys and is in tears beacuse she is stressed out by one of your operators who she cannot understand and has made her incredibly upset. My wife has major health issues and you are not helping at all.
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Adam
(@baggies_i) reported
from
Birmingham, England
@virginmedia It's not some 😂🙈 it's everyone mate noticed my Google pixel just went to H+ from 4G so appears you've switched everyone to 3G while fixing the issue. #virginmobile
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Paula Senior
(@paulasenior44) reported
from
Birmingham, England
@virginmedia Please can you call me. I am ready to cancel if this is not resolved today. Your service does not meet even the minimum standard required.
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Lynne Taylerson
(@Realtimeedu) reported
from
Birmingham, England
@virginmedia @Virgin_Victoria Call charges are not as bad as the wasted hour on the phone and another long wait ongoing now for the text help service to respond. Seems @MoneySavingExp forums are correct about difficulty leaving. All I need is a PAC texted or emailed to me and I'll be on my way.
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Caroline James
(@kittykaz13) reported
from
Birmingham, England
@virginmedia Thank you, yes, I just called them after it happened again! They are sending a technician out to see if the area fault from last Sunday has caused an issue on my line, as this issue only started then, a tech is coming out on Tuesday
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Paula Senior
(@paulasenior44) reported
from
Birmingham, England
@virginmedia I’ve had 2 issues in last 2 weeks in Europe and away again tomorrow. You tell me all working yet it doesn’t. We reset everything and you had to escalate issue. Within 24 hours it started to work in Greece. No service in guernsey which means it’s not going to work tomrorow Spain
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Tony T
(@apt1955) reported
from
Wythall, England
@Bluhawk1875 @vmbusiness Hope not! Maddening thing is they were working next door to tidy up the awful cabling job they'd done when they replaced our cable, the guy rang his boss about what to do with the badly installed cable and was just told to cut it! No check to see if it was live!!!
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Paula Senior
(@paulasenior44) reported
from
Birmingham, England
@virginmedia I am away in Europe again from tomorrow and need a service that works. I have been on hold for 30mins several calls and your assistant cut me off despite a promise at the start of the call that they will ring straight back should the call end. I’m still waiting 2.5hr later!!
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Phillip | The Web Engineer 👨🏻💻 🌋
(@TheWebEngr) reported
from
Birmingham, England
@virginmedia I think my wife would like someone high up to call her. As she is inconsolable at the moment. She has been passed from pillar to post on the phone for the past 90 mins and is still on the phone. My wife has some major health issues and no one seems to want to help.
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Tony T
(@apt1955) reported
from
Wythall, England
@virginmedia is a case of complete incompetence by your engineers. Complaint reference is COM103375838. Have had no contact. What you can do is find out why a manager authorised a live cable being cut and get the engineers back to reinstate my service.
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Tony T
(@apt1955) reported
from
Wythall, England
@virginmedia I have reported it at about 11.45 this morning. Wasn't given a fault reference, told a ticket had been raised and I would get a message to my mobile from field support engineers but it might be days before anything can be done. Heard nothing yet. Also raised a complaint as this..
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Tony T
(@apt1955) reported
from
Wythall, England
@virginmedia Unbelievably poor service! My broadband and phone line cut off by your contractors without so much as a basic check that the cable was providing service. Now got to wait days for service to be restored.
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Gaynor Chapman
(@ChapmanGaynor) reported
from
West Bromwich, England
@virginmedia how long is this network going to be down. I can’t make calls on my mobile and I have no internet connection and haven’t had any since about 1pm , not happy
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mo4g
(@mo4g_777) reported
from
Birmingham, England
@virginmedia maybe if virgin didn’t spend shedloads of money on crap adverts and looked after your customers better it would mean something
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Paula Senior
(@paulasenior44) reported
from
Birmingham, England
@virginmedia And to add to that 7 calls to your customer service and we going round in circles. Appalling customer service
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Evan Davis
(@EvanD) reported
from
Birmingham, England
@virginmedia HD is almost as good, but sport in SD is just horrible to watch
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Paula Senior
(@paulasenior44) reported
from
Birmingham, England
@ClaireBoyles @virginmedia I’m having a nightmare with customer service. No one listens or takes accountability!
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Caroline James
(@kittykaz13) reported
from
Birmingham, England
@virginmedia No known issues, there was on 28/04, same thing signal cutting out, supposedly fixed 29/04, but since then there were brief signal losses a couple times a day every day, another known issue raised 06/05 fixed the same day, yesterday had no problems, but today issue is worse
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Jamie
(@JWilliams_94) reported
from
Birmingham, England
@virginmedia Nothing about Wi-Fi on the service page but by looking at the other 1000s of tweets from people with the same exact issue I’m clearly not going to get a solution anytime soon
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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runciblespoon
(@NJScott) reported
@virginmedia Trouble is when your customer service lines ALWAYS say 'we're experiencing exceptional demand' no one believes you anymore.
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Jc
(@LidLadLove) reported
Sick of @virginmedia and their crappy internet going down constantly. Literally like burning money when paying these lot 😤
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Debbie Betteridge
(@DebbieBetteridg) reported
@O2 @virginmedia that’s it. Enough is enough your service is questionable. Coverage terrible. Priority not existent. Maybe time to change network.
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Me
(@mdaz1) reported
@DarrenSenior9 @virginmedia Watch it they will try and sell you their boosters for x amount extra a month because there routers/ service not fit for purpose
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Neill Hamersley
(@NeillHamersley) reported
@O2 Terrible. Got “logged out” somehow and could never get back in. Poor from you and @virginmedia
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Anne Blackshaw
(@AnneBlackshaw) reported
@peterkay_co_uk @virginmedia @O2 hand your heads in shame for what’s taken place today. I hope there’s an investigation into this. Advertising to customers about priority access then leaving them out to dry while touts and bots hoover up all the tickets while the app is down 👌🏻
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Dave France
(@davefrumtarn) reported
@virginmedia The app has never worked for me. I click on the appointment. It checks the status of my system and that’s all.
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Que ?
(@zeelfc786) reported
@virginmedia I’ve never a bunch of incompetent workers in my life along with virgin media - absolutely disgusting behaviour, have been without broadband for a 4 weeks now with vulnerable people at home @Ofcom @CISASUK can you please get involved
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Elliot
(@Soup_E) reported
@virginmedia Bullshit. Worst ticketing experience ever.
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Jeanette Griggs
(@jeanettegriggs) reported
@virginmedia why oh why does my internet and tv go down every time it’s windy?? Makes a mockery of the supposed robustness of fibre