Virgin Media Outage Report in Solihull, England
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The latest reports from users having issues in Solihull come from postal codes B91, B90 and B92.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Solihull, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Solihull and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Solihull, England
The most recent Virgin Media outage reports came from the following cities: Coventry, Solihull, Birmingham, Oldbury, Walsall, West Bromwich, Wednesbury, Royal Leamington Spa, Willenhall, Redditch, Smethwick, Sutton Coldfield and Nuneaton.
| City | Problem Type | Report Time |
|---|---|---|
 Coventry |
Internet | |
| Solihull |
TV | |
| Birmingham |
Internet | |
| Birmingham |
Total Blackout | |
| Birmingham |
Phone | |
| Birmingham |
Total Blackout |
Community Discussion
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Virgin Media Issues Reports Near Solihull, England
Latest outage, problems and issue reports in Solihull and nearby locations:
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Mark
(@MarkMarky222) reported
from
Solihull, England
@virginmedia absolutely disgusted with Virgin media’s service and customer service. Bill jumps up £20 form last month and been on the phone trying to speak to someone about it for 52 minutes now. Roll on July 12th when my contract finishes.
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🐺Wolfish
(@unit_1974) reported
from
Birmingham, England
@virginmedia Thanks you for this. I’m at work 12hrs today so won’t be calling. Very disappointed over the past 2yrs of issues. I’ve called customer services multiple times and made two complaints previously. Still not resolved so will be switching.
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Josh Moreton
(@josh_moreton) reported
from
Birmingham, England
@virginmedia any news on what the issue is in west Birmingham, had no phone, internet or TV for 19 hours now. Fed up of ringing the automated customer service number.
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Steve Goodman
(@stevegoodman) reported
from
Nuneaton, England
@virginmedia I gave them a call before mentioning it on Twitter. I've sent in a complaint as a last attempt before I subscribe to another provider.
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🐰 Louise Owen 🐇
(@LovesBunnys) reported
from
Birmingham, England
@virginmedia Thanks i will be talking to them regarding the matter, as i don't feel virgin listened to me or took my complaint seriously.
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Josh Moreton
(@josh_moreton) reported
from
Birmingham, England
@virginmedia Yes the whole service is down and I’ve already registered the faults over the phone and I’ve used the app to get text updates. But the resolve time keeps changing and there no description to the fault itself.
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🐺Wolfish
(@unit_1974) reported
from
Birmingham, England
Starting to have all the same Connectivity problems with @virginmedia as before even now we have their “best” hub. Fed up of having connectivity issues with our supposedly connected home. One minute it works, the next it stops for no reason. All settings checked and correct.
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Carol Coombes O.B.E
(@CrackingLeaders) reported
from
Birmingham, England
@virginmedia Bedroom installation contracted weeks ago for ill person. Didnt happen. Scant, apathetic apology, told new date might now be few weeks. Was held up collection from hosp awaiting techs that never came. We've no clue what's happening when, nor the effort to keep trying for it.
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mark shaw
(@markshawnwo) reported
from
Birmingham, England
@virginmedia 45 mins and counting been transferred 2 times told different things each time what is wrong with your customer service
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🐰 Louise Owen 🐇
(@LovesBunnys) reported
from
Birmingham, England
@virginmedia Hi i last contacted you guys on the 27th May 2019 and i still have had ni response from you guys about a complaint i put in last month could you please look into this matter for me please. Mrs Dews
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Mat 🏳️🌈
(@EgglestonMathew) reported
from
Birmingham, England
@virginmedia Nope no difference . Usually do this 3 times a day and normally solves the problem
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Ash❗️
(@A_J_92) reported
from
Birmingham, England
@virginmedia I want to order the sim only which is on offer which ends tonight. I am trying to bring my no. Across from another network i have the PAC I've put this in the form when ordering online but getting an error message
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Ash❗️
(@A_J_92) reported
from
Birmingham, England
@virginmedia do you have an email address I can email on to cancel please I've tried phoning and its a joke!
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mark shaw
(@markshawnwo) reported
from
Birmingham, England
@virginmedia I'm trying to get our bill down paying 134 a mouth is to much got the VIP package the first caller said could get it down to 99 then said no because we can't get 500 mb in our area got cut off now been on phone another 50 mins
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Steve Goodman
(@stevegoodman) reported
from
Nuneaton, England
@virginmedia No, I wasn't and that's why when customer service couldn't offer anything close to the competition or your own "new customer" offers I cancelled, prior to the first tweet. If you valued your existing customers, then once out of contract, you'd be able to offer similar deals.
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Roger Leitch
(@notdodgy) reported
from
Solihull, England
@virginmedia Chat session indicates there is still a fault, with an estimated fix of the 26th. So basically I can expect very poor broadband for over a week.
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Steve Goodman
(@stevegoodman) reported
from
Nuneaton, England
@virginmedia - Out of contract and tried to switch to a deal on your website. Customer services refused, claiming the £250+ more a year option I'm on is the best you'll offer. I ended up cancelling, as I'm not paying over the odds - sad I have to leave though & hoped for better!
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Ash❗️
(@A_J_92) reported
from
Birmingham, England
So I left @virginmedia over 18 months ago as they tried to rip off a loyal customer and had no customer service experience or knowledge at all. I thought I'd give them another chance just by grabbing a sim only deal as the offer was attracting. say no more, Sim cancelled!
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🐺Wolfish
(@unit_1974) reported
from
Birmingham, England
As well as the hub randomly disconnecting from various home control devices; Alexa, Sonos, Dyson… the @virginmedia TiVo Box now seems incapable of playing BBC iPlayer! This service, despite having the most up to date equipment and checking every setting & connection is rubbish.
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Roger Leitch
(@notdodgy) reported
from
Solihull, England
@virginmedia After an hour in a chat session, which involved factory reset of hub, the problem persists. Agent then goes and checks to advise a fault in my area - estimated fix this evening. Wondering if I am now back into the old fortnightly failure cycle..
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Craig Stevens
(@craig100) reported
@virginmedia No, being busy, I didn't want to potentially wait on the phone for an age. I'm a busy web developer and can't afford downtime on the router if it doesn't work. Who should I call anyway? Do you have a number?
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Jessica Powell
(@Jessicooo) reported
@virginmedia Hi yes that was the number and it didn't mention anything about an outage
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Rina M
(@Rina_M2020) reported
@virginmedia So this means I should soon get unlimited data! Soon as it’s 4pm, if not what do I do? I can’t wait another two hours to get connected to a advisor? Can you guys help? @virginmedia @virginhelp
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Conor Donnelly
(@DonnellyWAFC) reported
from
Lisburn, Northern Ireland
@virginmedia Hello, I have an ongoing issue with my Broadband Can you assist me please.
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Wee Man
(@ColinGillespi13) reported
@virginmedia trying to get through to you about new contract but keep getting cut off , if you don't contact me I'm going to cancel direct debit and leave .
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Peter Hogg ⛅
(@PeterHoggCloud) reported
@virginmedia No. Funnily enough I don't have all day free to chase you up on your system issues.
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Arun
(@Arun69767410) reported
@virginmedia @samfendermusic Hi @virginmedia I've been in touch with Guy Young from Virgin Media Home Movers Team. He was supposed to help me with my £50 that I had misplaced. Almost four months ago, he said he'd sort that out and give me a call but I've never heard back. Pls assist urgently, I've emailed.
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Your Old Pal Gilligan
(@SavoyTheButler) reported
Dear @virginmedia - your service is, for want of a better word, dreadful. I could think of worse words too. Not only am I glad I'm not coming to you as a customer but I regret starting the process in the first place. Sincerely, an angry lost opportunity
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Brian
(@Bval123) reported
@virginmedia Tomorrow doesn't work for me.
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Nick England
(@nwe23) reported
@virginmedia I've been on hold and passed around between different departments for over a week now. I just want to cancel my contract. This is an abusive business practice. Why can't I cancel from the online webpage?