Virgin Media

Virgin Media Outage Report in Solihull, England

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The latest reports from users having issues in Solihull come from postal codes B91 and B92.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Solihull, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Solihull and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Solihull, England 03/13/2026 01:00

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (57%)

    Internet (57%)

  2. Wi-fi (21%)

    Wi-fi (21%)

  3. Total Blackout (10%)

    Total Blackout (10%)

  4. TV (7%)

    TV (7%)

  5. E-mail (3%)

    E-mail (3%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Solihull, England

The most recent Virgin Media outage reports came from the following cities: Birmingham, Wednesbury, Oldbury, Solihull, Smethwick, Royal Leamington Spa, West Bromwich, Redditch, Walsall, Willenhall, Coventry, Nuneaton, Rowley Regis, Warwick and Halesowen.

Loading map, please wait...
City Problem Type Report Time
United KingdomBirmingham Wi-fi
United KingdomBirmingham Internet
United KingdomWednesbury Internet
United KingdomOldbury Wi-fi
United KingdomOldbury Internet
United KingdomSolihull Wi-fi

Community Discussion

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Virgin Media Issues Reports Near Solihull, England

Latest outage, problems and issue reports in Solihull and nearby locations:

  • stevegoodman Steve Goodman (@stevegoodman) reported from Nuneaton, England

    @virginmedia No, I wasn't and that's why when customer service couldn't offer anything close to the competition or your own "new customer" offers I cancelled, prior to the first tweet. If you valued your existing customers, then once out of contract, you'd be able to offer similar deals.

  • CrackingLeaders Carol Coombes O.B.E (@CrackingLeaders) reported from Birmingham, England

    @virginmedia Bedroom installation contracted weeks ago for ill person. Didnt happen. Scant, apathetic apology, told new date might now be few weeks. Was held up collection from hosp awaiting techs that never came. We've no clue what's happening when, nor the effort to keep trying for it.

  • A_J_92 Ash❗️ (@A_J_92) reported from Birmingham, England

    @virginmedia I want to order the sim only which is on offer which ends tonight. I am trying to bring my no. Across from another network i have the PAC I've put this in the form when ordering online but getting an error message

  • A_J_92 Ash❗️ (@A_J_92) reported from Birmingham, England

    So I left @virginmedia over 18 months ago as they tried to rip off a loyal customer and had no customer service experience or knowledge at all. I thought I'd give them another chance just by grabbing a sim only deal as the offer was attracting. say no more, Sim cancelled!

  • unit_1974 🐺Wolfish (@unit_1974) reported from Birmingham, England

    @virginmedia Thanks you for this. I’m at work 12hrs today so won’t be calling. Very disappointed over the past 2yrs of issues. I’ve called customer services multiple times and made two complaints previously. Still not resolved so will be switching.

  • josh_moreton Josh Moreton (@josh_moreton) reported from Birmingham, England

    @virginmedia Yes the whole service is down and I’ve already registered the faults over the phone and I’ve used the app to get text updates. But the resolve time keeps changing and there no description to the fault itself.

  • stevegoodman Steve Goodman (@stevegoodman) reported from Nuneaton, England

    @virginmedia - Out of contract and tried to switch to a deal on your website. Customer services refused, claiming the £250+ more a year option I'm on is the best you'll offer. I ended up cancelling, as I'm not paying over the odds - sad I have to leave though & hoped for better!

  • markshawnwo mark shaw (@markshawnwo) reported from Birmingham, England

    @virginmedia 45 mins and counting been transferred 2 times told different things each time what is wrong with your customer service

  • nigeyp Nigel P Harris (@nigeyp) reported from Birmingham, England

    Sick of the shit customer service in the uk. 3 calls to @virginmedia trying to get them to repay a credit & after being put on hold for 10mins they hang up each time. #Useless #virginmedia

  • Wrightgal80 Kate Wright ◣ ◢ (@Wrightgal80) reported from Birmingham, England

    @BloxwichWolf @virginmedia They are beyond crap!

  • notdodgy Roger Leitch (@notdodgy) reported from Solihull, England

    @virginmedia Chat session indicates there is still a fault, with an estimated fix of the 26th. So basically I can expect very poor broadband for over a week.

  • notdodgy Roger Leitch (@notdodgy) reported from Solihull, England

    @virginmedia After an hour in a chat session, which involved factory reset of hub, the problem persists. Agent then goes and checks to advise a fault in my area - estimated fix this evening. Wondering if I am now back into the old fortnightly failure cycle..

  • EgglestonMathew Mat 🏳️‍🌈 (@EgglestonMathew) reported from Birmingham, England

    @virginmedia Nope no difference . Usually do this 3 times a day and normally solves the problem

  • markshawnwo mark shaw (@markshawnwo) reported from Birmingham, England

    @virginmedia I'm trying to get our bill down paying 134 a mouth is to much got the VIP package the first caller said could get it down to 99 then said no because we can't get 500 mb in our area got cut off now been on phone another 50 mins

  • unit_1974 🐺Wolfish (@unit_1974) reported from Birmingham, England

    Starting to have all the same Connectivity problems with @virginmedia as before even now we have their “best” hub. Fed up of having connectivity issues with our supposedly connected home. One minute it works, the next it stops for no reason. All settings checked and correct.

  • josh_moreton Josh Moreton (@josh_moreton) reported from Birmingham, England

    @virginmedia any news on what the issue is in west Birmingham, had no phone, internet or TV for 19 hours now. Fed up of ringing the automated customer service number.

  • A_J_92 Ash❗️ (@A_J_92) reported from Birmingham, England

    @virginmedia do you have an email address I can email on to cancel please I've tried phoning and its a joke!

  • unit_1974 🐺Wolfish (@unit_1974) reported from Birmingham, England

    As well as the hub randomly disconnecting from various home control devices; Alexa, Sonos, Dyson… the @virginmedia TiVo Box now seems incapable of playing BBC iPlayer! This service, despite having the most up to date equipment and checking every setting & connection is rubbish.

  • kittykatrollins Helen Rollins (@kittykatrollins) reported from Birmingham, England

    Poor customer service from @virginmedia this morning. Phoned to discuss fraudulent callers to my landline. First advise was to call #TPS, I carefully explained that I was already registered with them. He then said, let me give you a number. I diligently wrote it down. Who’s that

  • stevegoodman Steve Goodman (@stevegoodman) reported from Nuneaton, England

    @virginmedia I gave them a call before mentioning it on Twitter. I've sent in a complaint as a last attempt before I subscribe to another provider.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • SunsetVoltage SunsetVoltage (@SunsetVoltage) reported

    @virginmedia Your wifi is so unreliable. I wont be returning to you when my contract is over. Whenever I am on a zoom call it always says my connection is unstable. I am in the same room as the wifi box most of the time and it still doesn't seem to be as reliable as the ads say

  • LestaLadz Marc D Edmonds (@LestaLadz) reported

    @virginmedia But they are not being helpful and every time I call get a different reply. It seems no one at Virgin wants to help here so what can I do

  • buckko7 Rob Buckley (@buckko7) reported

    @virginmedia I managed to send the text but it was a Bot, the same as chat on the web, all I can do is cancel my direct debit.

  • hotpinklips22 hotlips (@hotpinklips22) reported

    @mouthwaite @virginmedia Omg we are having the same trouble in brighton

  • alopez_bustos Antonio Lopez Bustos (@alopez_bustos) reported

    @virginmedia Or cancel and move on - I heard toob is installing soon in my area. You were the last attempt. I’ll call to cancel this afternoon

  • PayalMistry1 PayalMistry (@PayalMistry1) reported

    @virginmedia The customer representative has given me a time frame of 72 hours for an update. I was also told the same thing a couple of times including last week and never received a call back which I was promised!! It is extremely frustrating having to go round in circles.

  • Its_All_Dinx Its_All_Dinx (@Its_All_Dinx) reported

    @virginmedia No. I just checked my email. Should I have? I would like to stay with VM I just want someone to help. I have been with VM when it was Cable and Wireless from my parents house and kept the service going when I moved. If someone can help today. That would be good. Thank you.

  • fazzeem Faheem Atcha (@fazzeem) reported

    @virginmedia It was regarding upgrading my package. But the way things have gone so far in terms of customer service I’m tempted to cancel and go else where.

  • traplordish Ish ☬ (@traplordish) reported

    @SimShergz @virginmedia I'm so glad I left them! Speeds were amazing but service is dog ****

  • DenMagic Den (@DenMagic) reported from Dunmurry, Northern Ireland

    Down again @virginmedia in BT17. Came back on but I am paying for a service that cuts off several times a day. Not on.