Virgin Media Outage Report in Solihull, England
No problems detected
If you are having issues, please submit a report below.
The latest reports from users having issues in Solihull come from postal codes B91, B90 and B92.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Solihull, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Solihull and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
-
Internet (60%)
-
Wi-fi (16%)
-
Total Blackout (12%)
-
TV (7%)
-
E-mail (4%)
-
Phone (1%)
Live Outage Map Near Solihull, England
The most recent Virgin Media outage reports came from the following cities: Birmingham, Coventry, Solihull, Oldbury, Walsall, West Bromwich, Wednesbury, Royal Leamington Spa, Willenhall, Redditch, Smethwick, Sutton Coldfield and Nuneaton.
| City | Problem Type | Report Time |
|---|---|---|
 Birmingham |
Wi-fi | |
| Birmingham |
Internet | |
| Coventry |
Internet | |
| Solihull |
TV | |
| Birmingham |
Internet | |
| Birmingham |
Total Blackout |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Solihull, England
Latest outage, problems and issue reports in Solihull and nearby locations:
-
mo4g
(@mo4g_777) reported
from
West Bromwich, England
@virginmedia ffs once again your stupid phone line isn’t working - B42
-
baggy
(@_baggyaaron) reported
from
Birmingham, England
@virginmedia fuming. Just been in his for half hour for someone to end the call as soon as they pick up. Awful service
-
Sharon Baker
(@DixeyBaker) reported
from
Birmingham, England
@virginmedia I appreciate your reply and I've done everything - its says no issues in the area but it said that yesterday and there was - I've had wrong service text come thru and all sorts- it's just not good enough
-
Matt Smith
(@MattyladKRO) reported
from
Birmingham, England
@virginmedia If they ring again I will cancel
-
Leanne
(@hiltonleanne79) reported
from
Birmingham, England
@virginmedia I’m sure you’re really sorry...sorted now without any help from yourselves. I do hope your CEO is aware of how shockingly abysmal your customer service is and I speak from experience.
-
🐺Wolfish
(@unit_1974) reported
from
Birmingham, England
@virginmedia Bit pointless now. As are you customer service team whenever I call, which is half the reason we cancelled! 😠
-
Kirsty Rudd
(@KirstR92) reported
from
Nuneaton, England
@virginmedia can someone call me so I can cancel my contract as my bill has gone up from £63 to £79 - it’s ridiculous
-
Leanne
(@hiltonleanne79) reported
from
Birmingham, England
Does anybody actually work at @virginmedia Customer Services! Have been on hold for over 20 mins on phone and is the second time I’ve had to call, no response on messaging either! Can anyone from @virginmedia assist before I raise this further with CEO @TomMockridgeVM
-
Evan Davis
(@EvanD) reported
from
Birmingham, England
@virginmedia I’ll try texting. I only have 1 bar of signal
-
Sarah James
(@gmb_sarahjames) reported
from
West Bromwich, England
@virginmedia major loss of service 2 days now on broadband and tv, can anyone explain why please. Happy to send details via DM
-
Ash Corbett-Collins
(@corbettcollins) reported
from
Birmingham, England
@gaz112 @virginmedia That'll be the same @virginmedia that sends passwords out by post, complete with other sign in information. They're pretty much a joke at this point.
-
Nas Mahmud
(@M5Mahmud) reported
from
Birmingham, England
@SkyUK Just like to say compared to @virginmedia and @bt_uk your customer service is absolutely SHITE!
-
🐺Wolfish
(@unit_1974) reported
from
Birmingham, England
@Matey30 @virginmedia Nothing less than I’ve come to expect from them. Service has been so bad which is why we’ve left their tv service. Had to keep the broadband for now due to limitations of other local providers. Now watching freeview…
-
Mike Donovan
(@bsamikey) reported
from
Solihull, England
@virginmedia for the second time this evening your broadband has dropped out, yet according to the app there is no issue in my area. This is happening far too frequently. You have previously provided me with insufficient means of making a formal complaint. I'd like it now please
-
Mat 🏳️🌈
(@EgglestonMathew) reported
from
Birmingham, England
@virginmedia It’s been an issue since we had it installed . Had 3 engineers visit. Never works at full speed
-
Lady Gemma
(@BrummieGem) reported
from
Solihull, England
@virginmedia need to change their hold music - I’ve just listened to the same song 3 times!!! 😤 I’m sure they just want me to put the phone down!!! 🙉
-
David Wright
(@Mr_PaintPots) reported
from
Solihull, England
@virginmedia As you can imagine, this has been discussed with many of your team, at length, with no resolution. The response is shambolic. Virgin is seemingly incapable of providing any service whatsoever in our case. Disappointing doesn't cover it, shockingly inept is a start.
-
Evan Davis
(@EvanD) reported
from
Birmingham, England
@virginmedia It’s only been in the past few weeks that it’s gotten so bad. I was getting updates 2 weeks ago from @EE saying they were doing work in my area, but have heard nothing since. Shame you don’t have wi-fi calling
-
Sharon Baker
(@DixeyBaker) reported
from
Birmingham, England
@virginmedia Broken again this morning after being ok eventually yesterday - managed to get through on the phones as it's still early - they are now checking and its been escalated and an engineer booked for Monday - progress of sorts!
-
Sasha Swapp
(@2108blondie) reported
from
Birmingham, England
@virginmedia Used to work for the company know all about rebooting after a fix. Just done *** and TiVo box again whilst still waiting for someone to answer the phone and it still doesn’t work. Absolutely shocking
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
Harrison Gregory
(@smashedprawns) reported
@virginmedia spent 2 hours on hold trying to cancel my contract and got charged £80 by my phone company because it was a non geographical number, amazing, thanks
-
Allan GB
(@blackadder1st) reported
@virginmedia Yeah, cause I have all day to hang around again
-
John
(@GrumpyPandaF1) reported
@virginmedia Very poor service I'm afraid! What's the point of a Special Offer if it doesn't help the Customer? A special offer should be at least half the price not that pathetic £9 off a £31 package! It should be open to negotiation with an Operator not a bloody computer saying no!
-
Darren Charles
(@DarrenCharlesUK) reported
@virginmedia The hub just cycles through flashing green bar and then solid green bar but doesn't got back to pink (the colour it should be for modem mode) I want this issue investigated once and for all please?
-
Alan
(@RebootBob) reported
@virginmedia That makes zero sense when at 18 months, they're no longer a new customer and so we should get the same price as them at said 18 months! Screw existing consumers, right?
-
JigglyEmz
(@DJEmz1990) reported
if the speeds are not to bad tethering i will stick to it slightly longer term if not i have already spoken to @SkyUK about a possible broadband only deal that would still represent a £30-£40 saving per month over @virginmedia
-
craig crawford
(@craiginmotion) reported
@virginmedia Wired connected = 65 download 22 upload this morning at 11am NOW ITS ALL DOWN AGAIN #shitshow. Two technicians have been here and I’ve been waiting 4 days for a supervisor “within 24 hours” call back. Paying for 500GB speed. You guys are THE WORST
-
3lawe
(@ali_attalla) reported
@virginmedia Are you serious? @virginmedia telling the truth? Of course not! "Please wait 4 more days sir, the engineers are trying to fix the issue" 84 days later."Please wait 4 more days sir" I'm cancelling my direct debit soon, once you ask for money. I'll tell you I will pay it in 4 days
-
Chris Dalton
(@chrisdalton1977) reported
@virginmedia hi - please can you tell me how you can justify charging me £45 a month more for my services as a loyal customer who has been with you for 12 years compared with your offers to new customers! Would really like to hear the justification for this please?
-
Vincent.
(@justmevincent) reported
@virginmedia I haven't confirmed there isn't a problem I telling you I have issues with the Internet reaching my bedrooms so no need to patronise me. Your service cannot provide me to cover a basic house with broadband which it should and not worth the cost and I will chose another company