Virgin Media outages and service status in Solihull, England
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Full Outage Map
- Virgin Media generated 2 outage signals in the last 24 hours around Solihull, including 2 direct reports.
- The most common problems reported in this area mention Internet, Wi-fi, and Total Blackout.
- The most recent signal from this area was received Apr 8, 6:42 AM GMT+1.
- Internet (51%)
- Wi-fi (26%)
- Total Blackout (14%)
- TV (7%)
- E-mail (2%)
The latest reports from users having issues in Solihull come from postal codes B92 .
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Problems in the last 24 hours in Solihull, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Solihull, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
April 9: Problems at Virgin Media
Virgin Media is having issues since 07:20 PM GMT. Are you also affected? Leave a message in the comments section!
Live Outage Map Near Solihull, England
The most recent Virgin Media outage reports came from the following cities: Birmingham, Oldbury, Smethwick, Redditch, Walsall, Coventry, West Bromwich, Warwick, Royal Leamington Spa, Wednesbury, Solihull, Willenhall, Rowley Regis, Halesowen, and Sutton Coldfield.
| City | Problem Type | Report Time |
|---|---|---|
 Birmingham
|
Internet | 31 minutes ago |
|
Birmingham
|
Internet | 3 hours ago |
|
Birmingham
|
Wi-fi | 4 hours ago |
|
Birmingham
|
TV | 8 hours ago |
|
Oldbury
|
Internet | 19 hours ago |
|
Oldbury
|
Wi-fi | 24 hours ago |
Nearby cities with recent reports
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Solihull, England
Latest outage, problems and issue reports in Solihull and nearby locations:
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Sophy Ellis (@SEllisXD) reported from Coventry, England@virginmedia call dropped AGAIN 3rd time today from technical support, can’t use your online service as it’s saying I am no longer a customer but thanks for taking my bill payment today. That’s another 4 hours I won’t get back why is it so impossible to actually get some help?!?
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Mark (@mraymond68) reported from West Bromwich, England@virginmedia I have spent over 3 hours on the phone to you trying to get my broadband sorted and SIMON decides to cut me off!! Great customer service!! 😡
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Mick (@riverheart79) reported from Royal Leamington Spa, England@virginmedia please call my wife back as she has sat in the phone to you this morning for nearly an hour! She doesn’t want to join the community forum we just want decent broadband please which we had from you for months before you swapped our Hub to this newer one which is poor
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Ade1701 (@Ade1701) reported from Dorridge, England@virginmedia After more than FOUR HOURS on the phone I eventually got someone competent from billing to confirm I am eligible for one free booster and someone else to talk me through fixing the security issue. You seriously need to prioritise vulnerable customers!
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Phil Campbell (@PhilCampbell_) reported from Willenhall, England@virginmedia Not gonna keep calling. I also won't be paying for a service you guys can't be bothered to give me.
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Neil Churchard (@Neil_Churchard) reported from Solihull, EnglandWow just had the worst customer service from @virginmedia can’t say I’ll be staying a loyal customer at this rate 😤
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I.Am.Chris.Imms (@ChrisImms) reported from West Bromwich, England@virginmedia any chance of some customer service? Installation booked for last Friday, engineer didn't show up... twice I've called and been hung up on. Complained via email, no response. Anyone want to tell me what's going on?
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Richard (@TheRamblingElf) reported from Birmingham, England@AksTailor @virginmedia When I had some issues like that I haggled a month or two of free Internet from Virgin until the issue was resolved. Convincing them to do that took an infuriating number of phone calls but it was a satisfactory outcome, I've stuck with them.
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Jo (@Jod_69) reported from Birmingham, England@virginmedia Broadband down again today 4th time this week. Really will have to rethink providers
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Doonie (@lorna_conway) reported from Redditch, England@virginmedia Friday I booked an engineer as the WiFi on our hub keeps dropping. At the same time I upgraded my package. This includes tech help. Since Friday I've had no WiFi. I tried website chat but got dropped I've tried calling but was waiting too long. I'm getting bored!
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Phil Campbell (@PhilCampbell_) reported from Willenhall, England@virginmedia Yes there's no issue on the checker. The connect app says it's fine except for a few times it's said the connection is poor. But 1mb some nights is ridiculous...
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Stuart McCullagh (@stumccullagh) reported from Solihull, EnglandOnly 3 months until i can get rid of @virginmedia awful internet even worse customer service!
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Sophy Ellis (@SEllisXD) reported from Coventry, England@virginmedia Look at that on hold then cut off storey of this issue.... again and again and again and again I’ll just do the same again tomorrow
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Doonie (@lorna_conway) reported from Redditch, England@virginmedia It's not an issues according to the site. It's working on wired connections. I'll be looking for compensation after this. If the costomer tells you there's a problem then take their word they're the ones paying you, why would they spend money other than to get what they pay for.
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Phil Campbell (@PhilCampbell_) reported from Willenhall, England@virginmedia Still having issues. Was on hold for 1 hour 20 yesterday too and also got cut off...😑
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Jo (@Jod_69) reported from Birmingham, England@virginmedia As per last message it says problem in area. It’s back working now (see time of initial mail). 4th time this week it’s been down for prolonged periods of time. Not good
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David_Preece (@David_Preece) reported from Birmingham, England@virginmedia Yet again my internet is down, just had half service for 2 months and it worked for 10 days now gone again... yet you still take full payment out my bank, I see this a theft...
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Jo (@Jod_69) reported from Birmingham, England@virginmedia Yep just says problem in my area. Not helpful and is getting to be a pain tbh
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John Grant (@skyblue_boy) reported from Coventry, England@djmattye @EE @virginmedia Many call centres are the same. If it’s not what they want to tell/sell you it is a problem to them.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Craig (@CraigSmudger772) reported@virginmedia Broadband is the Volt Gig1 Fibre Broadband, with full TV package inc Sports and free 02 SIM card. I have been on to your team since noon today on whatsapp. Still waiting to hear from Customer Resolution. No alternative offered
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Andy (@sadelta99) reported@virginmedia Thank you - I’ve spoken to customer services now so hoping the issue is now resolved
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Gilly (@gillian_h_79) reported@lancstelegraph Same. No broadband, tv or home phone from last Thursday morning. I work from home so am really struggling to get things done. The communication from @virginmedia has been awful. #virginmedia
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VirtualGhost (@VirtualGhost_) reportedSo for the pass week I have had non stop issues with my @virginmedia super hub overheating and shitting off. So won’t be able to do work till I find a way to keep it from over heating
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John B (@RouletteDevil) reported@virginmedia Lol what an absolute joke, stop using generic answers… people need to know the issue and when eventually it will work again
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Stam.Tour (@stamataNTE) reported@virginmedia Wtf @virginmedia what is wrong with you??? I've spend hours, I'm going to lose my job, no emails no nothing and now you cancel the contract because of inactivity???what inactivity???
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Oliver Thew (@OllieThew) reported@virginmedia We have been told this was part of an area fault but our neighbors on virgin now have internet connection and we are still without. We were also told something about our account, so have no clear information about the actual cause or reason. Again, poor customer service
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WillLuminate (@willluminate) reported@virginmedia As soon as possible was 4 days ago and still you didn't tell us what the actual issue is....
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Cheryl Munoz (@munoz_cheryl) reported@virginmedia No I had to hang up as my newborn baby needs to be fed, I was on hold for 45 minutes.
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Lisa Fraser (@Lisa2611Fraser) reported@virginmedia Hi, no I am afraid not. In my locality we have many people off grid, I quite literally want to know what the issue is and when it will be resolved. There is no need for a private web chat. It’s is a public issue and this is a public forum. Virgin have dropped the ball here.