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Virgin Media Outage Report in Solihull, England

Why is my Virgin Media service not working?

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The latest reports from users having issues in Solihull come from postal codes B92 .

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Full Outage Map

Problems in the last 24 hours in Solihull, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Solihull, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  • 56% Internet (56%)
  • 21% Wi-fi (21%)
  • 10% Total Blackout (10%)
  • 8% TV (8%)
  • 4% E-mail (4%)
  • 2% Phone (2%)

Live Outage Map Near Solihull, England

The most recent Virgin Media outage reports came from the following cities: Birmingham, Oldbury, Redditch, Walsall, Coventry, West Bromwich, Warwick, Royal Leamington Spa, Wednesbury, Solihull, Smethwick, Willenhall, Rowley Regis, Halesowen, and Sutton Coldfield.

CityProblem TypeReport Time
Birmingham Internet 8 hours ago
Birmingham Internet 8 hours ago
Birmingham Wi-fi 9 hours ago
Oldbury Total Blackout 12 hours ago
Birmingham Internet 23 hours ago
Redditch Internet 1 day ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Solihull, England

Latest outage, problems and issue reports in Solihull and nearby locations:

  • Mylesahead
    Mick Sharry Esq. (@Mylesahead) reported from Coventry, England

    @virginmedia internet down , is there a problem ? I am working from home & need it ? What time does you office open ?

  • Momrocks50
    Yvonne 💙 (@Momrocks50) reported from Birmingham, England

    Excuse me we pay enough for a "cough" service where is it? #virginmedia

  • stumccullagh
    Stuart McCullagh (@stumccullagh) reported from Sheldon, England

    @virginmedia I don’t think so I’m still getting distorted TV on a few channels it’s frustrating as my complaint never gets recified I’ve spent hours on end trying to get it sorted

  • ReissOmari
    Gordé 🦩 (@ReissOmari) reported from Birmingham, England

    @virginmedia Think we need to call an engineer out anyways, before the outage I was only getting 600mbps max when my package is the 1Gig.

  • steveblyth
    Stephen Blyth (@steveblyth) reported from Stockingford, England

    Yep. Down twice in one day. @virginmedia

  • ReissOmari
    Gordé 🦩 (@ReissOmari) reported from Birmingham, England

    And just like that my @virginmedia is off again, no internet whatsoever. Embarrassing service from them, very disappointed and frustrated.

  • nippa77
    Neil Simpson (@nippa77) reported from Coventry, England

    @virginmedia They are merely stating it is an “inconsistent fault” No explanation as to why and what is being done to resolve the problem

  • stuartc87
    Stu (@stuartc87) reported from Coventry, England

    @JLDawson1989 @virginmedia For the purpose of a better service as well. Joke

  • PolymathTim
    SorachiTim (@PolymathTim) reported from West Bromwich, England

    Zero Internet connectivity from @virginmedia now for pushing 12 hours. Resetting and/or powering down the hub does nothing, the diagnostic and fault tools just go round and around in an ever more boring circle. #LightningSpeedFarce

  • BeardPunk
    Beard Punk (@BeardPunk) reported from Birmingham, England

    @virginmedia Hi. The team have also said that the issue isn’t resolved though? Everything has been reset multiple times this morning and still the same issue.

  • MartinWilko
    Martin Wilkinson (@MartinWilko) reported from Birmingham, England

    Virginmedia down Sutton Coldfield. National outage . Their website down, unable to report status. No reports or statements from Virgin media. Price rise of 13.8% #VirginMediaoutage @virginmedia

  • JazbaEnt
    Jazba Entertainment (@JazbaEnt) reported from Birmingham, England

    @virginmedia business installation, been given 6 dates since 17th January. 4 no show or wrong booked, 2 attendance but not equipped to extend installation from 1sf floor to 2nd. even billed for a service which is not even installed yet. Nightmare #virginmedia #broadband

  • MartinWilko
    Martin Wilkinson (@MartinWilko) reported from Birmingham, England

    @pipjcee @virginmedia And not working again in Brum! #VirginMediaoutage

  • Andraay
    Andraay Leung (@Andraay) reported from Birmingham, England

    @virginmedia having issues with Wi-Fi at home and your websites including the one on service status checks are not loading? As a result I can’t even report the problem.

  • stumccullagh
    Stuart McCullagh (@stumccullagh) reported from Birmingham, England

    @virginmedia The TV goes all distorted I’ve done webchats phone calls the lot nothing has been resolved was told it was a problem in the area , neighbours have had no issues happened still have issues now but not as often but it’s a bit annoying esp when I’ve not had any money off

  • scbadham
    Scott badham (@scbadham) reported from West Bromwich, England

    @virginmedia really disappointed in the service lately all it does is keep dropping. I’ve had no Internet services for the last hour again the fourth time this week and it’s still not working

  • HuntColin58
    Colin Hunt (@HuntColin58) reported from Birmingham, England

    @virginmedia It took me best part of a day Friday 24/3/2023 to contact you to cancel my broadband but since I finally managed to you have been contacting me 4 times a day. We have signed a contract with someone else. Please stop harassing us we have cancelled

  • BeardPunk
    Beard Punk (@BeardPunk) reported from Birmingham, England

    @virginmedia Rebooted several times. Wi-Fi works fine, it’s just the VPN. Automated message says there’s still an issue.

  • BeardPunk
    Beard Punk (@BeardPunk) reported from Birmingham, England

    @virginmedia any updates on the VPN issue?

  • steveblyth
    Stephen Blyth (@steveblyth) reported from Stockingford, England

    I don’t mind joining the cacophony confirming @virginmedia is down. Maybe it’s linked to their space program going bankrupt. #VirginMediaoutage

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • HardmanHill
    Hardman and Hill (@HardmanHill) reported

    Do @DPDCare ever answer their phone, This must be the worst customer service next to Virgin Media.

  • daveyruthers
    David J Rutherford (@daveyruthers) reported

    @virginmedia your customer service is shocking. We haven't been able to use your virgin go app since you installed your services here 2 weeks ago. Answer from your rep, "I don't know why it's not working"

  • Jule5y
    Jules A (@Jule5y) reported

    @virginmedia just spoke to your call centre because my wifi is down yet again, I need a technician to visit. Specifically told him I can’t do Friday 02/12 and agreed to book 06/12, now I’ve got a confirmation for 02/12! 🙄Link to change the appointment doesn’t work! Please help.

  • markvonrichards
    Marko Von Richards🤡 (@markvonrichards) reported

    @wench141 @virginmedia Got exactly the same, but took 4 hours to actually get a stable enough connection to connect to the service status! A little advanced warning would help, both my wife and I work from home.

  • 1Petewhite
    Peter White (@1Petewhite) reported

    @virginmedia Talking to customer services in the Philippines I could hear another operative next to her givining out that persons adress and phone number.

  • TinkMissy
    Missy Tink (@TinkMissy) reported

    @virginmedia Since I had my new handset in July I have no internet unless I’m connected to wifi. All they keep blaming is the mast being down, I have reported that this happens out my area too and that members of my house on o2 don’t experience the same problem.

  • PREEMGAMING
    I'm Back (@PREEMGAMING) reported

    Is anybody else's @virginmedia Internet speeds slow because mine is terrible and I'm on the fastest speed plan?

  • markussharman
    Mark Sharman (@markussharman) reported

    1 week review as a new @virginmedia customer: - Lied to about what speed I can have via Whatsapp - Tried to update to a better deal (saving VM time in me not cancelling and rejoining) but told not possible - Finally updated on third attempt, but contract price is now wrong 😑

  • Bobparker9
    Bob Parker (@Bobparker9) reported

    @virginmedia OK had an email at 1545 asking me security questions ( the answers to all of them were in the email) nothing since. Cut to the chase are you going to give me my money back or not? Maybe you have realised how awful you have been and going to give me the whole contract for free.

  • CatherineMasc
    cece (@CatherineMasc) reported

    @virginmedia I am getting 4Mb on a 100 Mb package, there is no option for me to order a wifi hub in the app, I keep getting referred to call customer service who also haven't been able to help. How do I get a wifi hub??!