Virgin Media Outage Report in Solihull, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Solihull come from postal codes B90 and B92.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Solihull, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Solihull and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
January 01: Problems at Virgin Media
Virgin Media is having issues since 04:20 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (17%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Solihull, England
The most recent Virgin Media outage reports came from the following cities: Birmingham, Sutton Coldfield, Redditch, Oldbury, Smethwick, Wednesbury, Nuneaton, Halesowen, Coventry, Royal Leamington Spa, Solihull, Walsall, West Bromwich and Willenhall.
| City | Problem Type | Report Time |
|---|---|---|
 Birmingham |
Internet | |
| Sutton Coldfield |
Internet | |
| Birmingham |
Internet | |
| Birmingham |
Internet | |
| Birmingham |
Internet | |
| Birmingham |
Total Blackout |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Solihull, England
Latest outage, problems and issue reports in Solihull and nearby locations:
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JADE
(@jdbhrrs) reported
from
Birmingham, England
does anybody else have a really bad time with @virginmedia broadband? my bill has gone up a couple of pounds recently but the internet is actually the worst it’s ever been 🥴
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King Of Ink Land ®
(@king_body_art) reported
from
Birmingham, England
@shannonkeatingx @virginmedia Guessing you tweeted them after there closing hours. Ring them up make an official complaint this is an error that many fall short off. Plus you have the option of switching. @richardbranson name dragged through mud with these telecoms business
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Jonathan Ward
(@jaward916) reported
from
West Bromwich, England
@virginmedia Morning! So I checked the app for status and was fine, but on the website it said known issue all services. So I subscribed to the SMS alerts and it was "back" at 22:03. Hopefully it stays that way!
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Mat Burling
(@all_day_) reported
from
Birmingham, England
@virginmedia No there isn’t and the only issue is with audio description, it’s driving me mad. I’ve switched it off but it makes no difference.
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Lacie_Adams
(@Lacie_Adams1) reported
from
West Bromwich, England
Well done @virginmedia screwed up again.. even on an online chat when it is written down infront of you you end up removing elements of my package I have specifically asked you to keep on 😡 it would be nice to have one good experience with you. How do I log a complaint?
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Darren Dunbar
(@darrendunbar70) reported
from
Birmingham, England
@coopersalty I strongly suggest you invest in Sky or Virgin media then. Having an old TV with only 5 channels is the problem here!!
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Tahmehtay
(@tahmehtay) reported
from
Birmingham, England
@virginmedia seems to supply only just above half of the country, but if you change address to an area they don't supply YOU have to pay £240 exit fee. Do not use them if you can't see into the future and know for sure that you will never move. Insane!
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Tahmehtay
(@tahmehtay) reported
from
Birmingham, England
@virginmedia is trying to charge me an exit fee of £240 because I am changing address. I would continue with their service, except THEY don't supply the new address. How is this OK? How is such a large company getting away with such a brazen scam. Wow!
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Coral Musgrave 🇪🇺🇬🇧🇳🇴
(@travellingcoral) reported
from
West Bromwich, England
@ThatLyndsey @priddy @virginmedia We sent it as advised as a tracked delivery with proof of postage. That's why it's £11. And they're charging £10 admin fee to disconnect our phone line. Absolutely shambolic service. #utilitywarehouse
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David Ian Harris
(@davidiharris) reported
from
Birmingham, England
@virginmedia who can I speak to about your shambolic customer service!!!??? 💩
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Dan Lympany
(@DanLympany) reported
from
Coventry, England
@virginmedia No there isn't. You guys can't help me? Who can help me then?
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Dr Ioannis Azoidis
(@azoidismd) reported
from
Birmingham, England
@virginmedia Yes, everyone is sorry and everyone understands but no one wants to help. I still haven’t cancelled and you ask me to pay early cancellation fees after raising the prices. If not talking about the current contract I stayed a customer for almost 4 years even with the abuse I got.
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Mark Cottrill
(@Markycot) reported
from
Solihull, England
@virginmedia for the second day out of the last 60 hours we have no Internet or TV in the B92 area!! You do know the rules are still to work from home if you can don’t you? Atrocious service and reliability!!
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Samantha Worrall
(@Samsmilew) reported
from
Warwickshire, England
@virginmedia Hi there Can you confirm there is a technical issue your end with the audio description permanently on despite following instructions to switch off when recording from ITV. Found several tweets about the same issue?
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Tahmehtay
(@tahmehtay) reported
from
Birmingham, England
In addition to the cost of a new home that I have to furnish fully top to bottom, @virginmedia is trying to charge me £240 exit fee when THEY don't supply the new address. This is seriously getting me down. I can't even afford necessities.
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Mark Cottrill
(@Markycot) reported
from
Solihull, England
@virginmedia Internet and TV down yet again and this after a debacle of a mis sold “extra” remote control this weekend, absolute disaster and terrible customer service!
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Adam
(@brumadam) reported
from
Birmingham, England
@virginmedia hi, since we’ve upgraded to 1gb and hub 4 we’ve had problems connecting @Tesla M3 to WiFi. Advised the Plume mesh might fix it and we can receive FOC but been out of stock all year it seems. Any idea when they might be back in stock to try and fix our issues please?
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Stuart McCullagh
(@stumccullagh) reported
from
Solihull, England
@virginmedia internet down yet again ..... McDonalds carpark to get their WiFi just for a Zoom call!!!!
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Jack The Biscuit 🏴
(@JtheB_DKP) reported
from
Birmingham, England
@virginmedia • 3 times I’ve been cut off this morning while trying to sort out my bill. Could someone please help?
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Jonathan Ward
(@jaward916) reported
from
West Bromwich, England
@virginmedia Yup, seems your systems have issues so the poor chap's calling me back later!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Annii Smith
(@AnniiSmith1) reported
@virginmedia internet connection is shocking today, 20 mins to send an email because connection is so poor! 😡
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Ishy
(@Ishy_fw) reported
. @virginmedia how about you mother fockers compensate me for the **** internet every week x
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Line + Neutral
(@kushalone) reported
@virginmedia First delay due to engineer availability issues. Second delay due to external cable works Third delay due to some extra work. Hope it will start making any sense from here @virginmedia
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Paul Grundy
(@PaulGru96493329) reported
@virginmedia Yes well that’s why I’m letting everyone know that you tip people off and not to use the service. You have profited from me and yet you insist on ripping me off pathetic !!
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Steve Goold
(@GooldSteve) reported
@virginmedia Broadband down as well. Please advise.
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J∆MES 🏳️🌈 🏴
(@thisisjmx) reported
@virginmedia any news on the launch of your TV service that uses broadband [not thru your cable network] Wondering where I can find out more info?
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jnnrss
(@jnnrss) reported
@virginmedia I just spent the past 45 minutes on the phone with CS, after a long text chain and was hung up on by your support person
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Matt Searle
(@oraclematt) reported
@virginmedia No point in raising a complaint. You'll just tell me that it's in the contract. Just feeling ripped off and I don't think I'm being unreasonable. Who plans internet renewals around whether they'll move house or not? Paying for a service I can't get kind of sucks though.
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Sue Wilkinson
(@its_not_susan) reported
@virginmedia i have to say you have surpassed yourselves today, switched to Virgin mobile earlier this year as i could finally get a signal at home with my free sim after being told it would be on the Vodafone network and not O2 i find out this morning i was actually on EE
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philwoodford
(@philwoodford) reported
@virginmedia Is there a problem with blueyonder email addresses again? It went down, I have reset the password in myvirginmedia, but cannot log back in on the mail app on iPhone. Desktop seems ok again after reset.