Virgin Media outages and service status in Solihull, England

Problems in the last 24 hours in Solihull, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Solihull, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Solihull, England

The most recent Virgin Media outage reports came from the following cities: Redditch, West Bromwich, Birmingham, Royal Leamington Spa, Walsall, Warwick, Bromsgrove, Solihull, Coventry, Halesowen, Wednesbury, Sutton Coldfield, Rowley Regis, and Oldbury.

City	Problem Type	Report Time
Birmingham	Wi-fi	26 seconds ago
Redditch	Wi-fi	1 hour ago
West Bromwich	Wi-fi	9 hours ago
Birmingham	Internet	9 hours ago
Royal Leamington Spa	Internet	11 hours ago
Birmingham	Wi-fi	15 hours ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Solihull, England

Latest outage, problems and issue reports in Solihull and nearby locations:

• 
  Evan Davis (@EvanD) reported 2 minutes ago from Birmingham, England

  @virginmedia I’ve reordered twice already. The packaging never arrives

• 
  Brian Cape (@BrianMCape) reported 6 minutes ago from Birmingham, England

  @virginmedia And this is why, I'll be reporting you to trading standards for fraudulent misselling/misrepresentation and then abdicating ALL responsibility/accountability to resolve. There's no security/DPA issues in you giving me a direct dial number via DM. You just don't want to resolve.

• 
  Stuart McCullagh (@stumccullagh) reported 12 minutes ago from Solihull, England

  @IanMurphy111 @virginmedia I am mate awful service

• 
  Stuart McCullagh (@stumccullagh) reported 15 minutes ago from Birmingham, England

  @virginmedia But when a contract is agreed like a mortgage or a fixed energy deal surely the agreement should last the full term. I’ve had issues since September & been told I can’t leave due to being under a contract so why should my costs go up when I’ve got an agreement in place until Dec

• 
  Evan Davis (@EvanD) reported 17 minutes ago from Birmingham, England

  @eerosupport hi. I have a Eero 6+. If I connect it to @virginmedia 1gbps service, will I get 1gbps?

• 
  shanny C 🌹 (@_shannonC) reported 19 minutes ago from Solihull, England

  @virginmedia haha you mean the same forum where they didn’t answer me for days last time, and they didn’t resolve anything???? waste of time. they told me to check the speed and check for area issues. absolutely awful customer service when i’ve been complaining about this for WEEKS now.

• 
  Martin Wilkinson (@MartinWilko) reported 23 minutes ago from Birmingham, England

  @pipjcee @virginmedia And not working again in Brum! #VirginMediaoutage

• 
  Robin Johnson (@robintjohnson8) reported 27 minutes ago from Coventry, England

  @virginmedia As I am a sane human being, I’ve already looked online for help. Why answer like this - an obvious bot response. ??

• 
  Daisy (@s_birket) reported 30 minutes ago from Coventry, England

  @virginmedia Internet suddenly cut out yesterday, all checks done, but first available tech appt is 3rd Nov. I wfh, that will be 5 days without broadband. That's appalling.

• 
  W1LKO (@Wilkomania1984) reported 38 minutes ago from Stoke, England

  @virginmedia Your customer services are useless!!!!!! 😡😡😡

• 
  Stephen Cobb, #FBPE 🇺🇦 (@zcobb) reported 39 minutes ago from Coventry, England

  Me: Can you tell your supervisor that this email looks a lot like a phishing email? Support Person @virginmedia: I know, a lot of people have said that.

• 
  Bonna (@Phil_Bonna) reported 44 minutes ago from Birmingham, England

  @Angela_Griffin @virginmedia I have the fibre optic broadband for £23.95 month and the customer service is great

• 
  Rob Chipman (@robchippyman) reported 49 minutes ago from Birmingham, England

  @Tilton247 @virginmedia I had the same for 2 years. Constantly disconnecting on a daily basis . Changed the Hub and it worked straight away. No issues since. Good luck getting a new hub off them though.

• 
  derek(🕖❤️‍🔥samurai🇨🇳) (@Dereklad) reported 49 minutes ago from Birmingham, England

  Virgin media. Your internet broadband is down,we hope to have it fixed by 10pm.😣 Modern warfare 2 campaign day. And no internet.😢

• 
  tarun (@tarun65170952) reported 52 minutes ago from Birmingham, England

  @virginmedia Im getting slow speeds on my broadband. My package is volt and which should be 250mbs im getting less that half of that. Please ask your team to look into this

• 
  Jot Shoker (@jot_shoker) reported 52 minutes ago from West Bromwich, England

  I purchased @virginmedia high speed wifi but they are not giving a proper service We are totally frustrated

• 
  Mick Sharry Esq. (@Mylesahead) reported 53 minutes ago from Coventry, England

  @virginmedia internet down , is there a problem ? I am working from home & need it ? What time does you office open ?

• 
  Stuart McCullagh (@stumccullagh) reported 56 minutes ago from Solihull, England

  Not only did I have to go out to watch the football because Sky Sports doesn’t work BBC has gone down so can’t even watch MOTD thanks @virginmedia

• 
  Samantha Worrall (@Samsmilew) reported 57 minutes ago from Warwickshire, England

  @virginmedia trying to check service status update Ona local issue. No website access to do it, we have TV now but still no internet CV34 6? Can you help?

• 
  Beard Punk (@BeardPunk) reported 60 minutes ago from Birmingham, England

  @virginmedia Hi. The team have also said that the issue isn’t resolved though? Everything has been reset multiple times this morning and still the same issue.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Gary Adams (@GazzaAdams) reported 4 minutes ago

  @virginmedia I need this escalated as a formal complaint regarding fault **F012421201**, because the information Virgin Media is providing has now become demonstrably contradictory. At **08:01 today, 20 August**, Virgin Media told me: “Our engineer is on site and they're working to fix the problem.” The estimated repair time given was **18:00 today**. At **15:27 today**, after I have been without service for most of the day, Virgin Media has now told me: “We have identified the problem and an engineer is on their way.” The estimated repair time has also been moved to **14:10 tomorrow, 21 August**. These statements cannot both accurately describe the progress of the same fault. An engineer who was already **on site and working on the problem at 08:01** cannot subsequently be **“on their way” at 15:27** without some explanation. I fully understand that a complex network fault may take longer to repair than initially anticipated, and that estimated restoration times can change. That is not my complaint. My complaint is that Virgin Media is repeatedly providing contradictory factual information about the status of the repair, while I remain without the service I am paying for. I consequently have no confidence in the estimated restoration times being provided. Please therefore: 1. **Log this as a formal complaint and provide me with the complaint reference.** 2. Confirm the actual current status of fault **F012421201**, rather than repeating the automated status information. 3. Explain how an engineer could be reported as on site and working at 08:01 but “on their way” at 15:27. 4. Confirm when the outage affecting my service officially began and that the full period of loss of service has been recorded against my account. 5. Confirm what automatic compensation I will be entitled to for the complete loss of service, where applicable. I have retained screenshots of the outage updates and their timestamps. Please respond to the specific points above rather than sending me another automated repair estimate.

• 
  Sana (@LadySs) reported 9 minutes ago

  @virginmedia service team have been truly abysmal in dealing with the situation involving a 91-year old lady who was out of contract. She was repeatedly told to check your emails unacceptable given her age and circumstances.The lack of compassion and understanding shown is bad

• 
  oliver Brooks (@FuzzyGaurav) reported 10 minutes ago

  Tired of paying for multiple subscriptions like Sky, BT Sport, Virgin Media, Now TV, Amazon Prime, Disney+, Apple TV+? I have got the solution. This IPTV Vision_8K_IPTV offers: • 300,000+ live channels • 65,000+ VODs • PPV events • Netflix • 78,000+ movies

• 
  Amanda Lee (@amandajlee_lee) reported 11 minutes ago

  @virginmedia @YouMadBruv3r How long does it take @virginmedia ??? Mines been down for weeks, right at the start of the season. Just done the service status check that you recommended for a fix date and it doesn't work 🤬🤬

• 
  Pierce Travers (@piercetravers26) reported 14 minutes ago

  @celticbars Virgin media 2 in Ireland are showing the game next Tuesday if any1 has a vpn it’ll get round the issue and be free to watch on the virgin media player website

• 
  IAmTheSavageSho (@IAmTheSavageSho) reported 14 minutes ago

  @virginmedia count your days WiFi has gone down in Colne Lancashire can't even play the new Zombies Map Rex Infernus because of it 🥀💔

• 
  Oly Price (@oliverp07477646) reported 16 minutes ago

  @virginmedia your internet is down yet again and has been like this for days now . Will be ringing in the morning to cancel

• 
  Jon H (@JonHar1985) reported 20 minutes ago

  @virginmedia Haha let’s see what generic “we can’t help on this service” bollocks you give me

• 
  Liesl_ (@_lliesl_) reported 20 minutes ago

  This is not a *me* problem I went into an O2 store who told me that there was a known issue with the O2/Virgin media set up. I do not care. I expect to be able to access my account. I expect to be able to take the offer to change my tariff

• 
  Shen 😈🗡️ (@ShenArriorVT) reported 21 minutes ago

  ******* VIRGIN MEDIA FIX YOUR **** RAAAAAH