Virgin Media Outage Report in Solihull, England
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The latest reports from users having issues in Solihull come from postal codes B91.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Solihull, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Solihull and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (19%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Solihull, England
The most recent Virgin Media outage reports came from the following cities: Oldbury, Birmingham, West Bromwich, Walsall, Solihull, Royal Leamington Spa, Sutton Coldfield, Coventry, Rowley Regis, Wednesbury, Nuneaton, Redditch, Smethwick and Halesowen.
| City | Problem Type | Report Time |
|---|---|---|
 Oldbury |
Wi-fi | |
| Birmingham |
Internet | |
| Birmingham |
Internet | |
| Birmingham |
Internet | |
| Oldbury |
Wi-fi | |
| Birmingham |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Solihull, England
Latest outage, problems and issue reports in Solihull and nearby locations:
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Jamie
(@JWilliams_94) reported
from
Birmingham, England
@idlecreative @virginmedia They probably won’t tell you much but it’s definitely a regional problem me and other I know are suffering the same problem with all the other people putting it too Twitter
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graham gould
(@GouldGraham) reported
from
Coventry, England
@virginmedia Don’t use people I was going to be a new customer changed my delivery date as was on holiday told me it’s changed I checked with online chat all good Never turns Up Customer serves were rude its not our fault it’s yours!!!!!!!
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AMBITIOUS 🎶🎸🔊
(@AmbitiousMusic) reported
from
Birmingham, England
Ok so the @EE connection on my phone is far superior then my home @virginmedia WiFi. May switch. #virgin is crap!! 🖕🏽
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Mark86
(@markharper86) reported
from
Royal Leamington Spa, England
@virginmedia Hi, I finally got through this morning. I received no counter offer to the one that Sky had offered me. And more importantly the agent I spoke with was very rude and hostile. Not sure she understood how to retain customers but you lost one today due to this poor customer service
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Seánna Holland
(@seannahj) reported
from
Kenilworth, England
@virginmedia It is stating no known issues. This has been happening intermittently over the last few weeks.
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Samantha
(@Sammykins9486) reported
from
Birmingham, England
@virginmedia It’s media. I have sent off the details to change account holder name and heard nothing back it has been over 2 weeks, can’t get anywhere when i contact your call centre. I need a change to our services and need support with this
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tom reed
(@tomstrumreed) reported
from
West Bromwich, England
@virginmedia There's nothing there relating to broadband issues.
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AMBITIOUS 🎶🎸🔊
(@AmbitiousMusic) reported
from
Birmingham, England
@virginmedia Your service has been shit for years. Need a change
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Mitesh Parmar
(@Mitz__P) reported
from
Solihull, England
@virginmedia do you have broadband issues in #Solihull as the service appears to have gone down. According to your service status page tho there aren't any issues 🤔 I beg to differ!
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Lottie
(@LottieRoe82) reported
from
Coventry, England
@virginmedia I decided to stay in the end. Just hope the service can improve so I don't regret my decision!!
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Seánna Holland
(@seannahj) reported
from
Kenilworth, England
@virginmedia That is the only solution every time it drops out!! It has just gone again!!
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Mark86
(@markharper86) reported
from
Royal Leamington Spa, England
@virginmedia Absolutely shocking customer service today. I have been trying to talk to someone for the past hour, on hold for 30+mins. I was willing to renew but l am going to leave and go with Sky. Just lost yourself a customer today.
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GTAssociates
(@GTAssociates) reported
from
Redditch, England
@virginmedia 8 conversations to cancel our service and cxl confirmed by virgin. Cancellation first made on 28 Feb. Just received a bill and you have billed for April and May. What a shambles you are! Get your act together now! I have paid final balance & no more is due!
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Auntie June Acts of Kindness 2019
(@BeproudLGBTQ22) reported
from
Warwickshire, England
@therealdeekelly @virginmedia he probably thought you said you wanted a Virgin, that couldnt talk, then said oh ******* woman,, how do you know he was a young Man, dont you mean cocky little shite lol xx
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Matt Tall 🤝
(@MattTall3) reported
from
Coventry, England
@richardbranson @virginmedia it’s down again internet and tv
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Mike Hamer
(@Plumberguyuk) reported
from
Birmingham, England
Virgin Media should be reported to the advertising standards, for lies, what a total load of crap, try getting your customer service telling the truth for a start .
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Kelly 💕
(@mrsmcgibble) reported
from
Nuneaton, England
@KaysGramma @LordSnow @Bjorkian15 @EW Think it would be much higher if it was available on more platforms, in the UK it's only available on sky, so the large customer base on virgin media would not be able to watch until available to stream.
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Bill Bishop
(@ArcanumDesign) reported
from
Halesowen, England
@virginmedia Tom, I already have, and they refused to match the same cost when the introductory offer finishes. You are still over charging me £125 p.a. for being an existing customer. Please have a UK customer manager contact me
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W. J. Thirsk-Gaskill
(@wthirskgaskill) reported
from
Birmingham, England
@virginmedia Please concentrate on getting up the noses of broadband customers, and stop running shit trains, and suing the NHS for money that was never yours in the first place.
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Mark86
(@markharper86) reported
from
Royal Leamington Spa, England
@PJMontgomery Ha! I have been trying to do the same. I will cancel my direct debit and then I am pretty sure they will come running. Such a joke, sure if I wanted to upgrade I would be seen in an instant! @virginmedia
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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SeaSickSmile
(@SeaSickSmile1) reported
@virginmedia What a crock of ****. You don't care about current customers, I was willing to pay the same but with the deal you were offering new customers this was denied to me by your call centre, because your customers don't matter once you have them for over a year.
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Heidi Salmons
(@heidisalmons) reported
@virginmedia No the problem absolutely is not sorted.
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Eleanor #NotMyPM Omnishambles about covers it
(@albaugh_er) reported
@virginmedia Ok but will be checking to see how long exactly it takes to log an issue. Over 24 hrs so far.
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Gill Pawlowski
(@Dilly1875Gill) reported
@virginmedia It is recommending a booster but says they aren't available at the moment. Our issue isn't the signal (some rooms are poor and yes it would be great to improve those rooms) It is the wi fi dropping out completely for hours at a time, quite frequently.
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Naz Mantoo
(@nazmantoo) reported
@virginmedia What? Asking me to pay for not getting a service and pay for an additional service?! I hope you’re aware it’s illegal to ask a customer to pay for something you can’t provide. You should think about what you publicly tell customers
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Rob
(@robdrfc4eva) reported
@virginmedia how busy are the phone lines as im day 3 with the same issue and still not managed to speak to a real person
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Naz Mantoo
(@nazmantoo) reported
@virginmedia You need to look at your replies and how you respond to queries. How do you suppose it gets escalated when after my call yesterday with Virgin from 11am-7pm it didn’t? I’ve been contacting Virgin on those methods and there is no resolution!
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Pwaca
(@PwacaF) reported
@virginmedia you said you would install tv and phone in my home on the 9th, got us to cancel our sky contract and now you say it won’t be installed until the 21st so without TV until then, absolute joke
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LunarLizzy
(@IAmLunarLizzy) reported
@virginmedia Hello you were quick to answer my first inquiry however I am still waiting for an answer as to WHY nobody ever calls me back or resolves my issue when they say they will. Interesting customer service 🤔
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Healey 🤍💛💙🏆
(@Healeybrooks) reported
@virginmedia 1/2 - I have been a customer 1 year and seen a 69% increase in cost, no 25% or 50% but 69% for a slow poor broadband. The rest your tweet says you have supported customers with a range of upgrades and new services at no extra cost, free speed boost or upgrading equipment. Is that