Virgin Media Outage Report in Solihull, England
No problems detected
If you are having issues, please submit a report below.
The latest reports from users having issues in Solihull come from postal codes B91.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Solihull, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Solihull and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
-
Internet (56%)
-
Wi-fi (21%)
-
Total Blackout (10%)
-
TV (7%)
-
E-mail (3%)
-
Phone (2%)
Live Outage Map Near Solihull, England
The most recent Virgin Media outage reports came from the following cities: Oldbury, Rowley Regis, Warwick, Halesowen, Birmingham, Walsall, Redditch, Coventry, Solihull, Sutton Coldfield, West Bromwich, Royal Leamington Spa, Wednesbury, Nuneaton and Smethwick.
| City | Problem Type | Report Time |
|---|---|---|
 Oldbury |
Wi-fi | |
| Rowley Regis |
Internet | |
| Warwick |
Internet | |
| Halesowen |
Wi-fi | |
| Birmingham |
Internet | |
| Oldbury |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Solihull, England
Latest outage, problems and issue reports in Solihull and nearby locations:
-
James DR Brown
(@jamesbrown39) reported
from
Warwickshire, England
@Shafik32296732 @virginmedia It is down in CV34 as well. Before the service status site crashed it was saying it was expected a fix by 2200hrs this evening!!!
-
Samantha Worrall
(@Samsmilew) reported
from
Warwickshire, England
@virginmedia trying to check service status update Ona local issue. No website access to do it, we have TV now but still no internet CV34 6? Can you help?
-
Kev Maslin
(@kevmaslin) reported
from
West Bromwich, England
@virginmedia your treatment of us over a Lasting Power of Attorney issue has been appalling. Your people have actually SHREDDED a document costing hundreds of pounds despite us being told it had been returned. CISAS has been invoked and your CEO will be told . @MoneyTelegraph
-
Stephen Cobb, #FBPE 🇺🇦
(@zcobb) reported
from
Coventry, England
I just spent about 20 minutes trying to find out why I'm getting email from @virginmedia about a SIM that I didn't order. As far as I can tell, the email is legit and Virgin is sending me, and a lot of other people, a replacement SIM "to improve service." Did I miss a memo?
-
Stephen Cobb, #FBPE 🇺🇦
(@zcobb) reported
from
Coventry, England
Me: Can you tell your supervisor that this email looks a lot like a phishing email? Support Person @virginmedia: I know, a lot of people have said that.
-
Evan Davis
(@EvanD) reported
from
Birmingham, England
@virginmedia I’ve reordered twice already. The packaging never arrives
-
Jean Thierry 💙
(@MutliRaceMan) reported
from
Birmingham, England
@KellyQuilt @virginmedia Virgin are hopeless for ease of contact. My daughter was with them and the service wasn’t at all good. This nonsense about calling them at a time to suit them is just ludicrous. They need to admit that they (& others) don’t staff adequately to suit their customers convenience. 🤬
-
Antony Howlett
(@AntonyHowlett) reported
from
Birmingham, England
@ChristineAllado @virginmedia I keep having this problem every week and nothing ever gets done and all you get back is we can't find a fault
-
Mathew
(@all_day_) reported
from
Birmingham, England
@virginmedia hey guys whatever I try to play back or if I rewind live tv to play back the boxing is terrible so much so you’re unable to watch the programme. The wires are all connected fine and all other internet devices are fine. What’s the issue?
-
Kev Maslin
(@kevmaslin) reported
from
West Bromwich, England
@virginmedia The ideal resolution would have been for VM to return the document as originally promised. We have dealt with other companies in this regard and all have been prompt and professional. Even the DWP accepted a photocopy of the POA. Why VM couldn't is entirely beyond me.
-
helen somerville
(@MrsDont09) reported
from
Birmingham, England
@virginmedia whats happening with the service in B29 area. Been off and on past 24 hours.
-
Riz 🌹🇬🇧
(@___Mezzala) reported
from
Birmingham, England
@AGJ27_ @TwiitterJo @virginmedia Ours has gone down… Again. The 5th time this evening. I’ve had enough of this ****. Genuinely can’t wait to leave. Never experienced such awful service in my life.
-
Robin Johnson
(@robintjohnson8) reported
from
Coventry, England
@virginmedia Thanks. While I’m on the subject - why does it ALWAYS take multiple attempts to sort anything out with VM? Your WhatsApp and online support workers usually sign off with ‘rest assured you will not have to contact us again’. But this is rarely true?
-
Martin Price
(@mrmjprice) reported
from
Birmingham, England
@virginmedia I have been but they couldn’t get a good-enough price and directed me to the self-service page but I get “customer-exclusion” at the end of the URL which tells me to use chat.
-
W1NGNUT
(@Rob_Hicks) reported
from
Birmingham, England
@virginmedia Doesn't matter now, we've terminated the contract and joined Three home broadband. I just think it's disgusting that a customer of over 10 years doesn't get offered a deal as good as a new customer.
-
R Joberns
(@rjoberns) reported
from
Halesowen, England
@virginmedia service status checker ……… nope, That’s not working either
-
Robin Johnson
(@robintjohnson8) reported
from
Coventry, England
@virginmedia As I am a sane human being, I’ve already looked online for help. Why answer like this - an obvious bot response. ??
-
James DR Brown
(@jamesbrown39) reported
from
Warwickshire, England
@virginmedia Before your status site stopped working it said you were aware of an issue in are area and it could be fixed by 2200hrs this evening!!!! Now you are not aware??? Please what is going on??
-
Alex Barker
(@amancalledalex) reported
from
Coventry, England
@GeorgeMonbiot @VodafoneUK I had a problem with @virginmedia which eventually got sorted out, but not before going to their Executive Team. Customer care was nonexistent on the phones. Customer care is challenging but staff need to show much more empathy with the customer.
-
Stuart McCullagh
(@stumccullagh) reported
from
Solihull, England
£117 a month & @virginmedia down again plus still haven’t had my booster I was promised in Feb 21 & June 22
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
Smartstradamus
(@Smartstradamus) reported
@virginmedia This issue needs to be rectified ASAP so my parents have access to the careline services that will call for an ambulance and assistance automatically should they have a fall.
-
Boz_face
(@boz_face) reported
@virginmedia Yeee broadbands off and on like a light switch been like this all day, says no problems online. Garbage
-
Helen Maguire
(@helmag09) reported
@virginmedia Thank you for your help but as predicted your customer service is the worse! Unable to repair remotely, unable to send a engineer until at least the 30th Dec, unable to speak to someone to escalate my problem!? Useless! #poorcustomerservice
-
Neil Roberts
(@CeolmundW) reported
@virginmedia Why don’t you just fix it rather than trying to keep me occupied by telling me to contact you, for you to then tell me you can’t fix it, and to contact you again to see if there is an update on how you are either uncontactable or can’t fix it.
-
Smartstradamus
(@Smartstradamus) reported
@virginmedia No there has been no explanation from the 8+ members of your staff I have spoken to. First one booked an appointment for 22/12/22 between 4-7pm. Since then the subsequent staff spoken to have all said they had raised a lifeline support ticket for an emergency engineer visit.
-
Emma Down
(@EmmaDown13) reported
@virginmedia The initial person basically said we had never had it so imagined it for 5 years! A manager sorted it but only once we decided to leave virgin
-
Neil Roberts
(@CeolmundW) reported
@virginmedia I don’t want to discuss it, I just want you to send me a new password like you said you would in 5 days. It’s bad enough you locking me out of my account, now you are sending me on wild goose chases. Ring us. WhatsApp us. Message us. WhatsApp is. Now go onto the community forum.
-
Hayley Bridge
(@HayleyBridge5) reported
@virginmedia No, as the phone I've received is apparently not registered to Virgin so I was advised not to send it back and in any event, the 'jiffy bag' I was told had been sent over 3 weeks ago never arrived
-
Neil Roberts
(@CeolmundW) reported
@virginmedia This is terrible.
-
Raja Eswaran
(@rajamanit06) reported
@virginmedia It’s a fault and we are not getting any solution at all - we need to find a solution - either the issue is resolved now or we are not paying any money - this is not fair to expect us to keep paying when we have total loss of service