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Virgin Media Outage Report in Solihull, England

Why is my Virgin Media service not working?

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The latest reports from users having issues in Solihull come from postal codes B92 .

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Full Outage Map

Problems in the last 24 hours in Solihull, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Solihull, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  • 56% Internet (56%)
  • 21% Wi-fi (21%)
  • 10% Total Blackout (10%)
  • 8% TV (8%)
  • 4% E-mail (4%)
  • 2% Phone (2%)

Live Outage Map Near Solihull, England

The most recent Virgin Media outage reports came from the following cities: Walsall, Coventry, Birmingham, Oldbury, West Bromwich, Redditch, Warwick, Royal Leamington Spa, Wednesbury, Solihull, Smethwick, Willenhall, Rowley Regis, Halesowen, and Sutton Coldfield.

CityProblem TypeReport Time
Walsall TV 7 hours ago
Coventry Wi-fi 14 hours ago
Birmingham Internet 1 day ago
Birmingham Internet 1 day ago
Oldbury E-mail 1 day ago
Birmingham Internet 1 day ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Solihull, England

Latest outage, problems and issue reports in Solihull and nearby locations:

  • anna_newbold
    AnnaBluez 🌧 (@anna_newbold) reported from Birmingham, England

    @virginmedia what's up? No TV or telephone line & your website & customer services have crashed Have you paid your bill? #virginmedia

  • CosmicHustler
    Alien-**** (@CosmicHustler) reported from Redditch, England

    @virginmedia Any chance of some kind gesture of goodwill to a very long-term customer (Telewest days) and long-term isolator due to suppressed immune system, struggling without a working & very necessary distraction...

  • chibs9105
    Becky (@chibs9105) reported from Royal Leamington Spa, England

    @SkyBlueRobbie @virginmedia Years ago I both worked for virgin media, and was a customer - I’d never recommend them to a soul, they’re appalling!

  • Nimboslice97
    N!Mbo (@Nimboslice97) reported from Whitnash, England

    @virginmedia why is my wired Ethernet connection not working but WiFi is?

  • stumccullagh
    Stuart McCullagh (@stumccullagh) reported from Solihull, England

    @virginmedia 45 mins on hold then cut off over 100 quid a month TV not working yet again!

  • SteveWa13630733
    Steve Walters (@SteveWa13630733) reported from Birmingham, England

    @virginmedia problems with emails all day. Message keeps saying try again in one hour. But no emails since 835am this morning. Are you aware of this problem? Any news on a fix for it?

  • adtatton
    Andrew Tatton 🔰 #GlazersOut 🔰 (@adtatton) reported from Wythall, England

    @virginmedia poor doesn’t come anywhere near the description needed for the service you provide for a long term customer who simply needs the OLD Superhub 2ac router replacing. I simply need a replacement sent quickly but must wait for an engineer on Tuesday 4th January.

  • whatsyourtwitta
    AM. (@whatsyourtwitta) reported from Birmingham, England

    Ffs my @virginmedia wifi is down…again 😤😤😤 - apparently I need to wait till midday tomorrow to get it fixed?!? No Netflix, no Xbox no nothing tonight ffs

  • karriecheer
    ♥ Karina Aura ♥ (@karriecheer) reported from West Bromwich, England

    Virgin media has been down since this morning what a joke

  • willcooling
    Will Cooling (@willcooling) reported from Solihull, England

    @virginmedia your TV Go App doesn't ******* work. Won't accept my login. Won't let me change it. Won't let me register a new account. ******* joke

  • pdtathome
    paul taylor (@pdtathome) reported from Birmingham, England

    @virginmedia I have a persistent broadband issue and can't contact customer support via the web site #help

  • s_badruddin
    Sana Parkar (@s_badruddin) reported from Birmingham, England

    @virginmedia why is your box down? Why doesn’t any of your apps load? E.g. Amazon Prime? 😑

  • Miss_Pumpkin666
    Caroline (@Miss_Pumpkin666) reported from Birmingham, England

    @Michaelallen_99 @philell21 @virginmedia Because the stupid rules say that if there’s a disruption to your services (over a specified amount of time), you’re legally entitled to compensation, but ONLY if you contact them to notify them that you specifically are effected, if you don’t they’re not obligated

  • notdodgy
    Roger Leitch (@notdodgy) reported from Solihull, England

    @virginmedia Your system sent me a satisfaction survey. Needed to complete it using mobile broadband because my virgin broadband doesn't actually work, but is apparently working enough to not qualify as being out of service.

  • pasty_pete
    Peter Brocklehurst (@pasty_pete) reported from Solihull, England

    Good old virgin media down again twitch in one week and I’m told two to three days before anyone can come out yet I bet the bill will arrive on time

  • jodii_ox
    Jodie (@jodii_ox) reported from Birmingham, England

    Hi @virginmedia, according to your website there’s no broad band issues in the B23 area but there definitely is 🙃

  • EvanD
    Evan Davis (@EvanD) reported from Solihull, England

    @virginmedia Is there an email address I can use instead? I can just tell them the address and send the photos and explain the problem. They turn up whenever and fix it (its on the street, so no one needs to be home) I’ve taped up the lower parts, but up higher it is hanging over a shop sign.

  • Tommm_Currie
    LOLZ N TING (@Tommm_Currie) reported from West Bromwich, England

    @virginmedia 6mbps download speed at the moment when ive upgraded to 350mbps... this is ridiculous, constant problems and advertising as the fasted.. and being told on your website that I need to wait 24 hours before you'll even look into booking an engineer..

  • Miss_Pumpkin666
    Caroline (@Miss_Pumpkin666) reported from Birmingham, England

    @sahinbrum @virginmedia I agree that their compensation policy is bs, I’ve found when I’ve had any outage affect me, they patch it quickly so the service gets intermittent while they work on a full fix, that way they don’t have to compensate, even if service drops out every couple minutes. BS really

  • notdodgy
    Roger Leitch (@notdodgy) reported from Solihull, England

    @virginmedia You only pay out for a total loss of service. So it can be unusable but still limping along and you won't pay out. Personally I am hoping for another provider to get around to rolling out fibre in my area.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • RachelGillies19
    Rachel Gillies (@RachelGillies19) reported

    @virginmedia had visit last week from a area manager asking why I wasn’t with Virgin when neighbours were. Told him all issues we had and outstanding probs. Said he would address and resolve and raise compensation request #Useless #Liars

  • accrusc
    AccrusC (@accrusc) reported

    @virginmedia theres no point calling because the phone service you guys provide is next to useless. It's impossible to speak to an actual person

  • stephie_hinch
    Steph (@stephie_hinch) reported

    @virginmedia We understand & appreciate that. It’s every time we call up to see whats happening after having not been called as promised, the numerous people we speak to can never see any notes on the system so technicians are being sent again to confirm work needs doing but again no notes.

  • InvisibleElf
    Invisible Elf (@InvisibleElf) reported

    @virginmedia Thank you. Please can you pass this down to customer service team as that's all we wanted to do. I don't want to take over the account, I just want to be able to speak to them about my own number. I'll get him to ring up and sort it 👍

  • one9eighty
    one9eighty 💙 (@one9eighty) reported

    @virginmedia is Internet down? ST6 area. Service checker says no problem, my app says its OK too. However Internet has been on and off all morning. :( No Internet = no work :(

  • zyvianxo
    zyvianxo (@zyvianxo) reported

    @virginmedia This didn’t help I’m afraid - I was just told it was fine - even though I’m sat here with the internet going off and on still

  • terriemarsden
    Terrie (@terriemarsden) reported

    @peterrowen_ @VirginMediaNews Virgin media news ! There is the problem #scaremoungers

  • leemacca25
    Lee McNally (@leemacca25) reported

    @virginmedia Yeah with a fix estimated in 9 hours. Top service.

  • RatchickAndy
    Andy D. (Be like Bucky. MASK UP!) (@RatchickAndy) reported

    @virginmedia your service down in Macclesfield

  • RachelGillies19
    Rachel Gillies (@RachelGillies19) reported

    @virginmedia Still not rectified. Why would I return to you with such poor customer service. Also while we were with you the service was poor. I would like the issues with the connections dealt with as promised by area manager, and contact from complaint team re compo