Virgin Media Outage Report in Solihull, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Solihull, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Solihull and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (41%)
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TV (35%)
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Wi-fi (11%)
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Total Blackout (8%)
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E-mail (3%)
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Phone (1%)
Live Outage Map Near Solihull, England
The most recent Virgin Media outage reports came from the following cities: Birmingham, Oldbury, West Bromwich, Redditch, Smethwick, Walsall, Sutton Coldfield, Coventry, Nuneaton, Royal Leamington Spa, Halesowen and Kenilworth.
| City | Problem Type | Report Time |
|---|---|---|
 Birmingham |
Total Blackout | |
| Oldbury |
Total Blackout | |
| Birmingham |
Wi-fi | |
| Birmingham |
Internet | |
| Birmingham |
Wi-fi | |
| Birmingham |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Solihull, England
Latest outage, problems and issue reports in Solihull and nearby locations:
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Syed Bilal Tirmizi
(@btirmizi) reported
from
Coventry, England
@virginmedia It's about broadband device as I have only broadband service.
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Syed Bilal Tirmizi
(@btirmizi) reported
from
Coventry, England
@virginmedia I have been asked to email that I wish to keep the old device until new one arrived so that I have prove in case of penalty. I am surprised why I will be penalized for something initiated from the service provider.
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Dave
(@NamelessWookie) reported
from
Solihull, England
@virginmedia it’s all good telling me I can get the 1 gig service but when you try to do things online, the site says you can’t change package online. #usefull
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💎
(@_auralaura_) reported
from
Birmingham, England
Virgin Media are ******* shit. Wi-Fi and TV keeps going on and off so now my laptop has just decided that it's not going to connect anymore.
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Christian Salisbury
(@ChristianSalis2) reported
from
Kenilworth, England
What a time for the WiFi to go down @virginmedia
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Syed Bilal Tirmizi
(@btirmizi) reported
from
Coventry, England
@virginmedia But I have been specifically told to return the hub before getting new one as standard procedure. Also been told to email customer services to allow keeping the hub until new one arrives.
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D...G
(@d_galvinio) reported
from
Coventry, England
@virginmedia hi is there any other number I can call for a uk call centre please, i’ve had enough with being on the phone for up to half a hour at a time trying to sort my Internet only to be cut off, And for them to continue telling me they’ve sorted out my issue when they ain’t
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Scott Billing
(@bilbody) reported
from
Birmingham, England
@virginmedia hi. I had to unplug my router and now it’s not working. Can’t seem to get through or fix the issue through your site. Help.
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D...G
(@d_galvinio) reported
from
Coventry, England
@virginmedia Don’t make me laugh virgin, by far the worst internet provider I’ve had, can’t wait to cancel.....
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Craig
(@cra1gs) reported
from
Birmingham, England
@virginmedia your customer service is awful. Emma was damn right rude on the phone and cut me off on purpose. I suggest is retrained on customer service skills as she has none. There is no need to be patronising to a customer.
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Jason Blakey
(@jasonpblakey) reported
from
Birmingham, England
@AaronTheClarke @virginmedia That’s awful. They are a terrible company to deal with. Good luck getting it sorted
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alan bains
(@alandolittle) reported
from
Birmingham, England
@virginmedia no broadband no tv call centre cut me off after 30 min waiting please help
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💎
(@_auralaura_) reported
from
Birmingham, England
So Virgin Media is now completely down by the seems of it and my TV is being affected. They seriously need to sort this out, they know people are stuck at home right now.
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고양이⁷
(@ItssssKookieee) reported
from
Birmingham, England
@virginmedia my broadband has been down all day & have tried everything to get it back on. Please help..
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Richie 11 Batch
(@RichieZuLuBatch) reported
from
Birmingham, England
@virginmedia what the hell is wro with your broadband it keeps coming on off on off it’s dog shit
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Evan Davis
(@EvanD) reported
from
Birmingham, England
@virginmedia All fixed, but very poor communication about the fault :-/
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💎
(@_auralaura_) reported
from
Birmingham, England
@MultiCallum @virginmedia It's so frustrating. The internet and TV has been turning on and off constantly, and yet they say there's no issues on their site.
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Carolina
(@CarolinaEvil2) reported
from
Solihull, England
@virginmedia @MoneyTelegraph @virginmedia @MoneyTelegraph thank you telegraph for your article, I thought I was the only one to have issues with Virgin media, twice I have had issue with an mistake in my bill, not been able to received propers answer nobody seems to care there.
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고양이⁷
(@ItssssKookieee) reported
from
Birmingham, England
@virginmedia please sort out your god damn broadband, this is the 5th day in a row I've had to keep resetting my internet 🙄
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Syed Bilal Tirmizi
(@btirmizi) reported
from
Coventry, England
@virginmedia I would like to know why these replacements are done. I am new customer and received my this device not long ago.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Damian Whymark
(@MrWhymark) reported
@virginmedia just a quick one. Just spent hours trying to cancel within 14 day cooling off period to be told I need to give 30 days notice. Surely that’s not right??
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Amy Freeman-Britton
(@chilpark) reported
@virginmedia Hi! Can I get someone to help me? I want to change my plan and I can’t get through to you on the phone. Thanks!
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Stan Alland
(@Anudis) reported
@virginmedia @virginhelp Hi I am moving and the property we are moving to has Virgin WiFi installed already. So I wish to cancel my current contract. Tried phoning but got past around. Who do I email to cancel.
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kermit
(@Imthespecialkid) reported
@virginmedia PISS OFF AND FIX MY INTERNET
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Tom Warren
(@TomWarren01) reported
Shambles of customer service from @virginmedia Disconnect services incorrectly, promise them back within 48 hours. 96 hours later, nothing but an unhelpful chap on the phone offering to repeat the same process I went through on Saturday. Pathetic. @TomMockridgeVM
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thathurt 📸🐧⚡
(@thathurt) reported
@virginmedia I was an unpaid carer for 24 years and can assure you that ticking a box does not get any support. Stop bandwagon jumping.
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♡ l u k e ♡
(@lukeisenglish) reported
@virginmedia would you be able to DM me? I’ve been calling and trying to speak to a human but it won’t let me. I’m dealing with extremely slow internet speeds & it just stops working all together around 15/20 times a day
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Lester Pulsford
(@LesterPulsford) reported
@virginmedia Thank you for accepting my feedback - appreciated. To be clear, all and I do mean all of your offshore agents provide shocking bad levels of customer service. It's as if they are trained to be incompetent and unhelpful and are on a mission to destroy the reputation of Virgin.
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Fanybygaslight
(@fanybygaslight) reported
@virginmedia I can tell you how things will go. Same as they've gone for the last 3 years, at least. 2 new routers. But it's your signal strength that's the problem. Impossible to watch anything streaming as the signal fluctuates wildly constantly. I'm not sitting on the phone 1 minute longer
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Barry Schofield
(@BarryBscho) reported
Virgin Media has sent me a Bill. I do not have Virgin Media. Been trying for a year now they never install it. 12 attempts at installing a faceplate they never come. The most inept company. I am now taking them to court. The bill is now £1650.