Virgin Media Outage Report in Solihull, England
No problems detected
If you are having issues, please submit a report below.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Solihull, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Solihull and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
-
Internet (41%)
-
TV (32%)
-
Wi-fi (11%)
-
Total Blackout (10%)
-
E-mail (5%)
-
Phone (2%)
Live Outage Map Near Solihull, England
The most recent Virgin Media outage reports came from the following cities: Birmingham, Royal Leamington Spa, Nuneaton, Walsall, Coventry, West Bromwich, Oldbury, Halesowen, Redditch, Kenilworth, Sutton Coldfield, Willenhall, Astwood Bank, Warwick and Wednesbury.
| City | Problem Type | Report Time |
|---|---|---|
 Birmingham |
TV | |
| Birmingham |
Total Blackout | |
| Birmingham |
Internet | |
| Birmingham |
Internet | |
| Royal Leamington Spa |
Internet | |
| Royal Leamington Spa |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Solihull, England
Latest outage, problems and issue reports in Solihull and nearby locations:
-
Tracey Simkins
(@simkins_tracey) reported
from
Halesowen, England
@virginmedia I am a new customer who was supposed to be installed yesterday, only to be told that they couldn’t do the job. I am now without any TV and broadband unable to work due to this.I am left without any contact & waiting for another he for c/services to answer!! 😡 Help!
-
Doonie
(@lorna_conway) reported
from
Redditch, England
@virginmedia It's not an issues according to the site. It's working on wired connections. I'll be looking for compensation after this. If the costomer tells you there's a problem then take their word they're the ones paying you, why would they spend money other than to get what they pay for.
-
Stuart McCullagh
(@stumccullagh) reported
from
Solihull, England
Only 3 months until i can get rid of @virginmedia awful internet even worse customer service!
-
I.Am.Chris.Imms
(@ChrisImms) reported
from
West Bromwich, England
@virginmedia any chance of some customer service? Installation booked for last Friday, engineer didn't show up... twice I've called and been hung up on. Complained via email, no response. Anyone want to tell me what's going on?
-
Neil Churchard
(@Neil_Churchard) reported
from
Solihull, England
Wow just had the worst customer service from @virginmedia can’t say I’ll be staying a loyal customer at this rate 😤
-
Ben Gorman
(@bjwgorman) reported
from
Solihull, England
@virginmedia Always but it makes no difference. There have been issues where I live since the start of lockdown. I have made a complaint but it’s gone no where.
-
Mick
(@riverheart79) reported
from
Royal Leamington Spa, England
@virginmedia please call my wife back as she has sat in the phone to you this morning for nearly an hour! She doesn’t want to join the community forum we just want decent broadband please which we had from you for months before you swapped our Hub to this newer one which is poor
-
John Grant
(@skyblue_boy) reported
from
Coventry, England
@djmattye @EE @virginmedia Many call centres are the same. If it’s not what they want to tell/sell you it is a problem to them.
-
EA
(@K45TRO) reported
from
Birmingham, England
@virginmedia why is your broadband so awful?
-
Jo
(@Jod_69) reported
from
Birmingham, England
@virginmedia Yep just says problem in my area. Not helpful and is getting to be a pain tbh
-
Ade1701
(@Ade1701) reported
from
Dorridge, England
@virginmedia Does anyone at Virginmedia ever actually answer phones? Calling from my parent’s number, supposed to be listed as vulnerable/priority. No answer for over 40 minutes! The hold music is torture, and zero indication of how long the queue is! Your customer service sucks!
-
Phil Campbell
(@PhilCampbell_) reported
from
Willenhall, England
@virginmedia Not gonna keep calling. I also won't be paying for a service you guys can't be bothered to give me.
-
Jo
(@Jod_69) reported
from
Birmingham, England
@virginmedia As per last message it says problem in area. It’s back working now (see time of initial mail). 4th time this week it’s been down for prolonged periods of time. Not good
-
Sophy Ellis
(@SEllisXD) reported
from
Coventry, England
@virginmedia Look at that on hold then cut off storey of this issue.... again and again and again and again I’ll just do the same again tomorrow
-
Doonie
(@lorna_conway) reported
from
Redditch, England
@virginmedia Friday I booked an engineer as the WiFi on our hub keeps dropping. At the same time I upgraded my package. This includes tech help. Since Friday I've had no WiFi. I tried website chat but got dropped I've tried calling but was waiting too long. I'm getting bored!
-
Ade1701
(@Ade1701) reported
from
Dorridge, England
@virginmedia Waited over an hour on hold only to be hung up on by an extremely rude call centre operative after explaining I’m trying to administer my father’s account as he’s just died! @virginmedia you disgust me!
-
Sophy Ellis
(@SEllisXD) reported
from
Coventry, England
@virginmedia call dropped AGAIN 3rd time today from technical support, can’t use your online service as it’s saying I am no longer a customer but thanks for taking my bill payment today. That’s another 4 hours I won’t get back why is it so impossible to actually get some help?!?
-
Mark
(@mraymond68) reported
from
West Bromwich, England
@virginmedia I have spent over 3 hours on the phone to you trying to get my broadband sorted and SIMON decides to cut me off!! Great customer service!! 😡
-
John Stanton
(@Stanton_J) reported
from
Solihull, England
@virginmedia help required, #customerexperience #badcustomerservice waiting for a call back since 1pm yesterday, Six times complained about the issue in last year each time told it will be sorted and it isn’t.... Do you want this customer or do you want to lose another to @skytv
-
Richard
(@TheRamblingElf) reported
from
Birmingham, England
@AksTailor @virginmedia When I had some issues like that I haggled a month or two of free Internet from Virgin until the issue was resolved. Convincing them to do that took an infuriating number of phone calls but it was a satisfactory outcome, I've stuck with them.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
Unwanted Life
(@UnwantedLife_Me) reported
Please send me a deadlock letter and a request to access all my personal data regarding every communication and complaint I've made in the last 6 months, @virginmedia
-
Jitse Niesen
(@jitseniesen) reported
@virginmedia what is going on with broadband in LS6 area in Leeds? We have had no service for 2 days now. Now even our TV is down. This is affecting us as we work from home. 😭 Please help.
-
Pete
(@peetyf) reported
@virginmedia Hi, we've cancelled your technician as it's a network problem that's affecting your area. We'll update you when it's fixed. Sorry for the inconvenience.
-
Unwanted Life
(@UnwantedLife_Me) reported
@virginmedia But given that they've also sent an email saying a technician is booked in to visit my property, and if I'm not there you'll find me, for a simple door replacement for your exchange (which doesn't require visiting my property), it's clear the customer service team in useless
-
OnlyOneMarcusStewart
(@andy_mcwhirter) reported
@virginmedia has to have been one of the worst customer experiences I’ve ever had! When finally getting through I got an agent who spoke broken English and then decided to hang up on me after 45mins after leaving me on hold for ages. Cannot wait to leave!
-
Scouse 👤
(@twittedtwotted) reported
@virginmedia They can't do it even though my wife is here and I'm listed on the account they say I need power of attorney to sort this problem out of a pin that the engineer never told us about 2 hours ago on day 1 of installation. Been on the phone for 28 mins and they hung up on us
-
Greg
(@wringeicle) reported
@jeffharris_665 @virginmedia Try Toob, part of that new fibre network and fairly cheap. Had 0 problems with them.
-
Jonny Jenkins
(@jonnyjenks9) reported
@JustAstrs @YodelOnline @virginmedia I worked for yodel a few years ago and normally there is a problem with a vehicle or the driver is running out of there time window.
-
Starscream
(@1982Starscream) reported
@virginmedia It says it's a complex issue with no estimate of when it will be fixed. I notice this isn't on your online checker so no one is able to claim compensation for loss of service. That's convenient.
-
Sally Hinkley
(@sally_hinkley) reported
@virginmedia An engineer did visit, and confirmed the TV box was utterly dead. He was very good, but I've not had the link through to provide a review of his service. Could you please arrange for that to be sent to me please? Happy to DM you details of my address/account details etc.