Virgin Media

Virgin Media Outage Report in Solihull, England

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The latest reports from users having issues in Solihull come from postal codes B91, B90 and B92.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Solihull, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Solihull and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Solihull, England 12/05/2025 02:05

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (60%)

    Internet (60%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (12%)

    Total Blackout (12%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Solihull, England

The most recent Virgin Media outage reports came from the following cities: Birmingham, Oldbury, Sutton Coldfield, Coventry, Solihull, Walsall, West Bromwich, Wednesbury, Royal Leamington Spa, Willenhall, Redditch, Smethwick and Nuneaton.

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City Problem Type Report Time
United KingdomBirmingham Internet
United KingdomBirmingham Internet
United KingdomOldbury Internet
United KingdomBirmingham Internet
United KingdomBirmingham Internet
United KingdomSutton Coldfield Wi-fi

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Solihull, England

Latest outage, problems and issue reports in Solihull and nearby locations:

  • byronparsons05 byron parsons (@byronparsons05) reported from Solihull, England

    @virginmedia is there any issues with internet today? It’s been down for three hours now

  • SharonNaokes sharon Elizabeth Noa (@SharonNaokes) reported from Wythall, England

    @virginmedia why send me letters with no contact details on for me to get back to you, put my bill up, yet fail to provide the service I’m paying for! I’ve been trying for 3 weeks to contact you to talk about this! Shall I cancel my contract..yes as soon as I can get through 😤

  • Sammykins9486 Samantha (@Sammykins9486) reported from Birmingham, England

    @virginmedia can I get a contact number please which is actually going to lead to someone helping me?all my services are not working, im working from home and now losing wages as I cannot connect to work , this is ridiculous

  • JohnStuWilson John Wilson (@JohnStuWilson) reported from Coventry, England

    Hi @virginmedia, my broadband isn’t working, but when I call the automated message tells me to call later as you’re too busy. How do I get my issue raised and resolved?

  • SharonNaokes sharon Elizabeth Noa (@SharonNaokes) reported from Wythall, England

    @virginmedia My main issue is that I need to speak to someone!! How do I do that? The line is constantly busy and won’t even put me on hold, the website says I need to speak to someone to deal with my requests! Can you see my problem? It’s appalling.I’m paying for a service I’m not receiving

  • adiDev0 adi (@adiDev0) reported from West Bromwich, England

    @virginmedia Just to update, the engineer has never come

  • Crazikat2002 Liane Denton (@Crazikat2002) reported from Birmingham, England

    @virginmedia WiFi is down again and even my broadband won’t connect. Seriously Virgin sort this out it is causing me serious issues with my work 😭

  • stumccullagh Stuart McCullagh (@stumccullagh) reported from Solihull, England

    @virginmedia Internet down again (had engineer here Monday). Cut off after a 62 minute wait! Tried the app won't let me log in as my password is wrong and it hasn't sent me any new password link (2 hours ago).

  • Crazikat2002 Liane Denton (@Crazikat2002) reported from Birmingham, England

    @virginmedia Yes there are issues but seriously everyday issues with your service. Clearly I am not getting the service I am paying for it what what promised when I switched to you. I would like a call and a solution to this problem

  • GaryStevens94 Gary Stevens (@GaryStevens94) reported from Curdworth, England

    @virginmedia @JamesMartin013 Same issue. As has previously been stated, this has been going on for weeks. Any chance of actually fixing this ?!!!?!

  • Crazikat2002 Liane Denton (@Crazikat2002) reported from Birmingham, England

    @virginmedia It’s not the WiFi, I am hard wired into to the router. So there is no excuse for this poor service.

  • alextom15 Everso (@alextom15) reported from Solihull, England

    @virginmedia is the internet down in B92 of Solihull

  • TheBluestStar VIKING IS MORTEN HARKET 🇮🇪🇮🇸🏳️‍🌈 (@TheBluestStar) reported from Coventry, England

    @MrKenShabby @virginmedia They're literally the worst

  • stumccullagh Stuart McCullagh (@stumccullagh) reported from Solihull, England

    @virginmedia how the hell do I get an email from your company trying to reset a password on the app? All i want (for the last year) is working wifi engineer out last monday said i need a booster no help on phone or app or this absolutely shocking!

  • byronparsons05 byron parsons (@byronparsons05) reported from Solihull, England

    @virginmedia can you help! Or be the useless internet provider you have been for ages!!!!!! No ******* internet is 12!!!!!! ******* joke

  • adiDev0 adi (@adiDev0) reported from West Bromwich, England

    @virginmedia and the broadband has gone down again. Every day around midday. Phone app has problems reaching servers, web service status says my broadband is good. Router flashing or sorts of green lights.

  • Karlos26899 Karl Hall (@Karlos26899) reported from Birmingham, England

    @virginmedia 30 day notice submitted and a very disappointed now to be ex-customer!!

  • BarneyUoB Barney Scholefield 🌈 💙 (@BarneyUoB) reported from Birmingham, England

    .@virginmedia not your fault, but can you do more to stop the scammers? @NatWest_Help 🙏 thanks for prompt support! /2

  • stumccullagh Stuart McCullagh (@stumccullagh) reported from Solihull, England

    @virginmedia Yes i have , i cant get through to anyone as i was advised to go on the ap, ive requested a new password still waiting! I wanted to leave because of these problems was talked into having adeal as long(as I've stressed) the wifi was sorted even now writing this im using my phone

  • PatrickBarnes17 Patrick Barnes (@PatrickBarnes17) reported from Birmingham, England

    @virginmedia I called 2 days ago, saying I wanted to leave, lady tried to say due to COVID other co. Not going into homes. First co.Called can fit when needed. Told only way to cancel contract is to call- last two days called about 10 times all staff busy call. How do I cancel?!

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • CalderLindsay Lindsay Calder (@CalderLindsay) reported

    @virginmedia as it is impossible to get customer service from you, tell me this: why am I paying £££ for fast M350 broadband and getting 21 MB speed. Your agent was very keen to sell it to me.

  • TommyBW9 Tom Baynton-Williams (@TommyBW9) reported

    @virginmedia Fine now, thanks, but has been very poor since the start of the year

  • olga_gkylameti Olga G (@olga_gkylameti) reported

    @virginmedia It was never connected .They cancelled the installation because of Covid so she decided she didn’t want the service .

  • RunGMC16 Glen (@RunGMC16) reported

    Can somebody at @virginmedia help? This is beyond a disgrace

  • Ash_spurs A Brown (@Ash_spurs) reported

    @virginmedia ? Service checker? John? If your talking about the link from the text it showed nothing. All I want is an engineer here,been without wifi now forever, its a joke, I now want refund too 4 paying 4 something I'm not getting and no customer services. Still no call back 5 hours now

  • noneybean Antje Southern (@noneybean) reported from Islington, England

    @virginmedia Before you post this pay attention to making the Internet you provide reliable fist. Advertising high speed you raise false expectations. Every single comment on your site is a complaint. I really hope people draw their own conclusions and decide to not join.

  • pauljfarmer1 paul farrmer (@pauljfarmer1) reported

    @virginmedia That inward being passed onto another team who could help with my issue.

  • vsyptts Lisa Voisey (@vsyptts) reported

    @virginmedia My neighbour is on the same M200 package and getting speeds of 190. However, there is an exposed cable at the edge of their property which is believed to be our feed. The concrete has been eroded due to prolonged water leakage. Could this affect our service?

  • kathycaton Kathy Caton (@kathycaton) reported

    @virginmedia ...saying someone was coming to collect the kit THAT DAY! Message arrived 10am. I urgently rearranged my day and took leave from work so I could be in to give the kit to the phantom person who never materialised. And I've heard nothing else.

  • ahmedikhlaq Ahmed ® (@ahmedikhlaq) reported

    @virginmedia Do you ever contact customers who raised a complaint over a month ago