Virgin Media Outage Report in Solihull, England

Problems in the last 24 hours in Solihull, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Solihull, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

• Internet (56%)
• Wi-fi (21%)
• Total Blackout (10%)
• TV (8%)
• E-mail (4%)
• Phone (2%)

Live Outage Map Near Solihull, England

The most recent Virgin Media outage reports came from the following cities: Walsall, Coventry, Birmingham, Oldbury, West Bromwich, Redditch, Warwick, Royal Leamington Spa, Wednesbury, Solihull, Smethwick, Willenhall, Rowley Regis, Halesowen, and Sutton Coldfield.

City	Problem Type	Report Time
Walsall	TV	7 hours ago
Coventry	Wi-fi	14 hours ago
Birmingham	Internet	1 day ago
Birmingham	Internet	1 day ago
Oldbury	E-mail	1 day ago
Birmingham	Internet	1 day ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Virgin Media Issues Reports Near Solihull, England

Latest outage, problems and issue reports in Solihull and nearby locations:

• 
  AnnaBluez 🌧 (@anna_newbold) reported 1 minute ago from Birmingham, England

  @virginmedia what's up? No TV or telephone line & your website & customer services have crashed Have you paid your bill? #virginmedia

• 
  Alien-**** (@CosmicHustler) reported 5 minutes ago from Redditch, England

  @virginmedia Any chance of some kind gesture of goodwill to a very long-term customer (Telewest days) and long-term isolator due to suppressed immune system, struggling without a working & very necessary distraction...

• 
  Becky (@chibs9105) reported 6 minutes ago from Royal Leamington Spa, England

  @SkyBlueRobbie @virginmedia Years ago I both worked for virgin media, and was a customer - I’d never recommend them to a soul, they’re appalling!

• 
  N!Mbo (@Nimboslice97) reported 9 minutes ago from Whitnash, England

  @virginmedia why is my wired Ethernet connection not working but WiFi is?

• 
  Stuart McCullagh (@stumccullagh) reported 10 minutes ago from Solihull, England

  @virginmedia 45 mins on hold then cut off over 100 quid a month TV not working yet again!

• 
  Steve Walters (@SteveWa13630733) reported 14 minutes ago from Birmingham, England

  @virginmedia problems with emails all day. Message keeps saying try again in one hour. But no emails since 835am this morning. Are you aware of this problem? Any news on a fix for it?

• 
  Andrew Tatton 🔰 #GlazersOut 🔰 (@adtatton) reported 15 minutes ago from Wythall, England

  @virginmedia poor doesn’t come anywhere near the description needed for the service you provide for a long term customer who simply needs the OLD Superhub 2ac router replacing. I simply need a replacement sent quickly but must wait for an engineer on Tuesday 4th January.

• 
  AM. (@whatsyourtwitta) reported 15 minutes ago from Birmingham, England

  Ffs my @virginmedia wifi is down…again 😤😤😤 - apparently I need to wait till midday tomorrow to get it fixed?!? No Netflix, no Xbox no nothing tonight ffs

• 
  ♥ Karina Aura ♥ (@karriecheer) reported 18 minutes ago from West Bromwich, England

  Virgin media has been down since this morning what a joke

• 
  Will Cooling (@willcooling) reported 24 minutes ago from Solihull, England

  @virginmedia your TV Go App doesn't ******* work. Won't accept my login. Won't let me change it. Won't let me register a new account. ******* joke

• 
  paul taylor (@pdtathome) reported 25 minutes ago from Birmingham, England

  @virginmedia I have a persistent broadband issue and can't contact customer support via the web site #help

• 
  Sana Parkar (@s_badruddin) reported 27 minutes ago from Birmingham, England

  @virginmedia why is your box down? Why doesn’t any of your apps load? E.g. Amazon Prime? 😑

• 
  Caroline (@Miss_Pumpkin666) reported 33 minutes ago from Birmingham, England

  @Michaelallen_99 @philell21 @virginmedia Because the stupid rules say that if there’s a disruption to your services (over a specified amount of time), you’re legally entitled to compensation, but ONLY if you contact them to notify them that you specifically are effected, if you don’t they’re not obligated

• 
  Roger Leitch (@notdodgy) reported 41 minutes ago from Solihull, England

  @virginmedia Your system sent me a satisfaction survey. Needed to complete it using mobile broadband because my virgin broadband doesn't actually work, but is apparently working enough to not qualify as being out of service.

• 
  Peter Brocklehurst (@pasty_pete) reported 42 minutes ago from Solihull, England

  Good old virgin media down again twitch in one week and I’m told two to three days before anyone can come out yet I bet the bill will arrive on time

• 
  Jodie (@jodii_ox) reported 47 minutes ago from Birmingham, England

  Hi @virginmedia, according to your website there’s no broad band issues in the B23 area but there definitely is 🙃

• 
  Evan Davis (@EvanD) reported 48 minutes ago from Solihull, England

  @virginmedia Is there an email address I can use instead? I can just tell them the address and send the photos and explain the problem. They turn up whenever and fix it (its on the street, so no one needs to be home) I’ve taped up the lower parts, but up higher it is hanging over a shop sign.

• 
  LOLZ N TING (@Tommm_Currie) reported 52 minutes ago from West Bromwich, England

  @virginmedia 6mbps download speed at the moment when ive upgraded to 350mbps... this is ridiculous, constant problems and advertising as the fasted.. and being told on your website that I need to wait 24 hours before you'll even look into booking an engineer..

• 
  Caroline (@Miss_Pumpkin666) reported 53 minutes ago from Birmingham, England

  @sahinbrum @virginmedia I agree that their compensation policy is bs, I’ve found when I’ve had any outage affect me, they patch it quickly so the service gets intermittent while they work on a full fix, that way they don’t have to compensate, even if service drops out every couple minutes. BS really

• 
  Roger Leitch (@notdodgy) reported 58 minutes ago from Solihull, England

  @virginmedia You only pay out for a total loss of service. So it can be unusable but still limping along and you won't pay out. Personally I am hoping for another provider to get around to rolling out fibre in my area.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Rachel Gillies (@RachelGillies19) reported 6 minutes ago

  @virginmedia had visit last week from a area manager asking why I wasn’t with Virgin when neighbours were. Told him all issues we had and outstanding probs. Said he would address and resolve and raise compensation request #Useless #Liars

• 
  AccrusC (@accrusc) reported 7 minutes ago

  @virginmedia theres no point calling because the phone service you guys provide is next to useless. It's impossible to speak to an actual person

• 
  Steph (@stephie_hinch) reported 8 minutes ago

  @virginmedia We understand & appreciate that. It’s every time we call up to see whats happening after having not been called as promised, the numerous people we speak to can never see any notes on the system so technicians are being sent again to confirm work needs doing but again no notes.

• 
  Invisible Elf (@InvisibleElf) reported 15 minutes ago

  @virginmedia Thank you. Please can you pass this down to customer service team as that's all we wanted to do. I don't want to take over the account, I just want to be able to speak to them about my own number. I'll get him to ring up and sort it 👍

• 
  one9eighty 💙 (@one9eighty) reported 15 minutes ago

  @virginmedia is Internet down? ST6 area. Service checker says no problem, my app says its OK too. However Internet has been on and off all morning. :( No Internet = no work :(

• 
  zyvianxo (@zyvianxo) reported 17 minutes ago

  @virginmedia This didn’t help I’m afraid - I was just told it was fine - even though I’m sat here with the internet going off and on still

• 
  Terrie (@terriemarsden) reported 18 minutes ago

  @peterrowen_ @VirginMediaNews Virgin media news ! There is the problem #scaremoungers

• 
  Lee McNally (@leemacca25) reported 23 minutes ago

  @virginmedia Yeah with a fix estimated in 9 hours. Top service.

• 
  Andy D. (Be like Bucky. MASK UP!) (@RatchickAndy) reported 24 minutes ago

  @virginmedia your service down in Macclesfield

• 
  Rachel Gillies (@RachelGillies19) reported 25 minutes ago

  @virginmedia Still not rectified. Why would I return to you with such poor customer service. Also while we were with you the service was poor. I would like the issues with the connections dealt with as promised by area manager, and contact from complaint team re compo