Virgin Media

Virgin Media Outage Report in Solihull, England

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The latest reports from users having issues in Solihull come from postal codes B91.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Solihull, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Solihull and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Solihull, England 01/20/2026 07:20

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (59%)

    Internet (59%)

  2. Wi-fi (18%)

    Wi-fi (18%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Solihull, England

The most recent Virgin Media outage reports came from the following cities: Birmingham, Oldbury, Rowley Regis, Coventry, Wednesbury, Nuneaton, Walsall, Royal Leamington Spa, West Bromwich, Solihull, Redditch, Sutton Coldfield, Smethwick and Halesowen.

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City Problem Type Report Time
United KingdomBirmingham Total Blackout
United KingdomBirmingham TV
United KingdomBirmingham Internet
United KingdomBirmingham Internet
United KingdomBirmingham Internet
United KingdomBirmingham Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Solihull, England

Latest outage, problems and issue reports in Solihull and nearby locations:

  • JaneCampionHoye Jane Campion Hoye (@JaneCampionHoye) reported from Birmingham, England

    @virginmedia Hi, thanks for getting back to me. All my VM services were down in past 48 hours. Now restored. BUT you seem to have deleted my Sent Box from Virgin email Server. I had 2 sent boxes, but the one deleted is the major one synced to my Windows 10 so can't send imp work documents!!

  • ann_wilson0121 Lisa Wilson (@ann_wilson0121) reported from Birmingham, England

    @virginmedia why sell us a package when you do not have the correct infrastructure in place! 30 minutes on hold today, I’m giving up. We didn’t have these issues with Sky.

  • A7ESK Edward King (@A7ESK) reported from Kenilworth, England

    @virginmedia TV issues Area 31 as your phone line as busy after the run test still not work any issues in this area like updates

  • theblackstrat THEBLACKSTRAT (@theblackstrat) reported from West Bromwich, England

    @virginmedia Why do you have to continually restart the phone to get rid of the red icon on The phone app icon even when you’ve deleted the voicemail It seems this is a major problem with you I would appreciate you resolving it all as otherwise the phone is not fit for purpose

  • stumccullagh Stuart McCullagh (@stumccullagh) reported from Solihull, England

    If my internet goes down again in the next hour @virginmedia I'm voting Labour!!!!!!

  • JaneCampionHoye Jane Campion Hoye (@JaneCampionHoye) reported from Birmingham, England

    @virginmedia obviously massive problems!! All services down for 2 days, now reinstalled but they've deleted my Sent box on their server so I can't email documents, badly affects work and no technical support. They just cut out and hang up!!!

  • JaneCampionHoye Jane Campion Hoye (@JaneCampionHoye) reported from Birmingham, England

    @virginmedia Okay. Just that Twitter asked me to sign into it and results would give you access. Thanks for clarification...just really dont understand why I have to go to a forum to get tech support for an error Virgin has made.

  • unit_1974 🐺Wolfish (@unit_1974) reported from Birmingham, England

    @virginmedia Yes, security cameras, nest heating, hue bulbs. Less frequently. But still happens. Everything works for a while then something or several things stop. Never everything. We have entirely re-set everything once, which takes hours to sort and is not an answer.

  • Patchwork_Boy Craig Whitehouse (@Patchwork_Boy) reported from West Bromwich, England

    @virginmedia Hi, my internet is down. The connection (arrows) symbol is flashing and have been since about 3am. Tried restarting router, didn't fix it. Advice, please.

  • rogj82 Roger James (@rogj82) reported from West Bromwich, England

    @virginmedia 2/2- just when my wife answered the phone and your employee told her to f**k off when she politely declined any new deals or offers! Absolutely digusting, glad to be leaving and fair to say if that is how you treat customers of 11 years in total we will never be back

  • JaneCampionHoye Jane Campion Hoye (@JaneCampionHoye) reported from Birmingham, England

    @virginmedia My computer guy HAS looked at your forum. We know what the problem is but it needs technical support your end to fix it. It would take the right person 2 mins but we cant get past your incredibly poor customer service to get any kind of tech support. So stressful & frustrating.

  • clareywilliams clare williams (@clareywilliams) reported from Redditch, England

    @virginmedia worst customer service I have ever come across!!! Arrange a call back time....dont bother to call back, then continue to bill me for a contract ended nearly months ago!!!!

  • unit_1974 🐺Wolfish (@unit_1974) reported from Birmingham, England

    @virginmedia There is no weak signal. I’ve checked all around the house repeatedly. There are no faults in the area. I have checked repeatedly. Customer services have been unhelpful on multiple calls. Had to fight to get an upgraded hub!

  • unit_1974 🐺Wolfish (@unit_1974) reported from Birmingham, England

    @virginmedia No. It’s usually just one of the connected devices we lose at a time. Most often speakers but sometimes security cameras, sometimes hue bulbs. Never everything at once.

  • unit_1974 🐺Wolfish (@unit_1974) reported from Birmingham, England

    @virginmedia Literally three years of the same inconsistency. And appalling customer service when you speak to anyone. There is nothing you have done or will do to improve this. As soon as I can get a decent speed from another local company I’ll be gone.

  • cra1gs Craig (@cra1gs) reported from Birmingham, England

    @virginmedia It’s not a good enough response. You’re providing a sub bar service and yet I’m still paying my bill in full. I expect a discount until the matter is resolved.

  • JaneCampionHoye Jane Campion Hoye (@JaneCampionHoye) reported from Birmingham, England

    @virginmedia I have a technician coming on Tues to replace SuperHub but need specific technical support to restore Sent box on PC. Windows say object not found error Ox8004010F. VM techs used to help in past at level 2 or 3. Now it's impossible to get past level 1 tech support.

  • rogj82 Roger James (@rogj82) reported from West Bromwich, England

    @virginmedia 1/2 - I have never know such a disgusting company!! Having answered a call last week from this number 0345 454 1098 (your retentions), where your employee rudely cut me off when I said I could’nt talk at the time, hounded every day since with calls, right up until...

  • Saq5000 Saqib (@Saq5000) reported from West Bromwich, England

    @virginmedia Could you also tell me why I cannot stream recorded programs when I’m away from home as I am required to be on the same Wi-Fi network which kind of defeats the object

  • unit_1974 🐺Wolfish (@unit_1974) reported from Birmingham, England

    @virginmedia The link you provide is entirely not the problem. We’ve had the same issue for 2 years. It doesn’t stop being a problem. And every time we contact someone about it, we get the same advice because there’s no continuation. Please read the message chain if you’re going to reply.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • worldofcapella Joe Capella (@worldofcapella) reported

    @virginmedia We had an engineer fix one issue with the phone line after a call but no info on how to fix this problem. Can we have some contact info please so we can resolve it. Even when we try to reset the account password (even though it is correct) it’s says the email address is wrong

  • SallyEdwards4 Sally Edwards (@SallyEdwards4) reported

    @virginmedia I’ve tried all of these, logged on via the website and the app and it gives me the same issue.

  • SallyEdwards4 Sally Edwards (@SallyEdwards4) reported

    @virginmedia, can’t DM you and no live chat on your website. Terrible customer service! Why can I not access my bills please. Stuck in a loop on your help and support page 😡

  • SamMcMullen6 Sam McMullen (@SamMcMullen6) reported

    @virginmedia The light is solid white and yes we tried rebooting it Sergei times and it still doesn't work

  • Antoine92130672 Antoine C (@Antoine92130672) reported

    @virginmedia I think I am OK now but so much time wasted. Spent 90 minutes over 10's of calls and 3 days on whatsapp with you with almost no results, dealing with unprofessional people. Why are you making things so difficult? This is completely deceitful. I have raised a complaint.

  • RubberyDuck88 Peter Holland (@RubberyDuck88) reported

    @virginmedia I have a letter from your executive team that says “will add a CONTINUOUS rolling credit to your account for £10.99 to cover tue charge for the Netflix as a resolution to the issue”. Not until the issue was fixed, not temporarily. Continuous! Do what you say, Virgin Media!

  • SooniaHm Sonia Hidalgo (@SooniaHm) reported

    @virginmedia what a disgraceful company! Liars and patronising agents who cut the call so we can not cancel our contract! Stay away from them!

  • timney87 Ben Timney (@timney87) reported

    @virginmedia customer services is the worst. Paying for Netflix since December, numerous emails and phone calls and still don't have access, just going round in circles

  • worldofcapella Joe Capella (@worldofcapella) reported

    @virginmedia hi my grandmothers having issues logging in to her account. Can’t change password either. Error code DEF01. This been happening for weeks we have called customer service twice. How can this be resolved or can we get her postal bills ?

  • NatHolborow Natalie Ann Holborow (@NatHolborow) reported

    @virginmedia I have yes, there's a light on the box with the TV when it happens and the light flashes on the WiFi box. It's working at the moment but has been going down every evening.