Virgin Media

Virgin Media Outage Report in Solihull, England

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The latest reports from users having issues in Solihull come from postal codes B91.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Solihull, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Solihull and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Solihull, England 02/08/2026 10:30

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (57%)

    Internet (57%)

  2. Wi-fi (20%)

    Wi-fi (20%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Solihull, England

The most recent Virgin Media outage reports came from the following cities: Coventry, Birmingham, Oldbury, Royal Leamington Spa, West Bromwich, Walsall, Solihull, Sutton Coldfield, Rowley Regis, Wednesbury, Nuneaton, Redditch, Smethwick and Halesowen.

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City Problem Type Report Time
United KingdomCoventry Internet
United KingdomBirmingham Internet
United KingdomBirmingham Internet
United KingdomBirmingham Wi-fi
United KingdomOldbury Internet
United KingdomBirmingham Wi-fi

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Solihull, England

Latest outage, problems and issue reports in Solihull and nearby locations:

  • ninsull Nickins (@ninsull) reported from Solihull, England

    @virginmedia how can you spend nearly an hour on two phones to report a problem with no one picking up. Yet ask me if il refer you. @next stop I’m cancelling my contract.

  • Markycot Mark Cottrill (@Markycot) reported from Solihull, England

    I can’t get because Hub 3 doesn’t support it, poor quality control, worse customer service @virginmedia I want it sorted today!!

  • Markycot Mark Cottrill (@Markycot) reported from Solihull, England

    @virginmedia Absolutely atrocious customer service! Waited for my Hub 4 to arrive as we are now paying for highest broadband, it arrives and has wrong power cable inside, phoned to sort, on hold for 20 mins then speak to someone who has IT issues and has put us on 40 mins hold!

  • Markycot Mark Cottrill (@Markycot) reported from Solihull, England

    @virginmedia Just phoned, spent 35 minutes on hold, call answered, questions asked, checks being carried out.......... Phone gets put down!!! Do you expect me to call again for the same atrocious service?? @virginmedia @BBCWatchdog

  • Markycot Mark Cottrill (@Markycot) reported from Solihull, England

    And now you have been offline for over half a day with your website still saying there is no known issue?! I want to make an official complaint to both @virginmedia and @Ofcom , Your service is appalling and your customer service even worse.

  • byronparsons05 byron parsons (@byronparsons05) reported from Solihull, England

    @virginmedia is there any issues with internet today? It’s been down for three hours now

  • GaryStevens94 Gary Stevens (@GaryStevens94) reported from Curdworth, England

    @virginmedia @JamesMartin013 Same issue. As has previously been stated, this has been going on for weeks. Any chance of actually fixing this ?!!!?!

  • JohnStuWilson John Wilson (@JohnStuWilson) reported from Coventry, England

    Hi @virginmedia, my broadband isn’t working, but when I call the automated message tells me to call later as you’re too busy. How do I get my issue raised and resolved?

  • RoyKyffin Roy Kyffin (@RoyKyffin) reported from Birmingham, England

    @virginmedia why has my mobile signal strength dropped now Virgin Mobile is piggybacking off Vodafone? Used to be full strength when you used EE.

  • adam_jordan112 Adam (@adam_jordan112) reported from Birmingham, England

    @virginmedia I’m absolutely disgusted with the mobile messaging chat. I have been trying since 11:30am to speak to an advisor and still not getting anywhere. I’d now like to cancel my new order as I am disgusted with the customer service for a new mobile customer!!!

  • adam_jordan112 Adam (@adam_jordan112) reported from Birmingham, England

    @virginmedia has your mobile online order website gone down? It keeps telling me to message or ring to order?

  • psicorps2000 David H-T 🏳️‍🌈🇪🇺🇳🇴🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@psicorps2000) reported from Solihull, England

    Anybody in B37 with a @virginmedia box having problems with their boxes rebooting? Ours has done it twice without warning this evening.

  • Karlos26899 Karl Hall (@Karlos26899) reported from Birmingham, England

    @virginmedia 30 day notice submitted and a very disappointed now to be ex-customer!!

  • stumccullagh Stuart McCullagh (@stumccullagh) reported from Solihull, England

    @virginmedia how the hell do I get an email from your company trying to reset a password on the app? All i want (for the last year) is working wifi engineer out last monday said i need a booster no help on phone or app or this absolutely shocking!

  • adiDev0 adi (@adiDev0) reported from West Bromwich, England

    @virginmedia and the broadband has gone down again. Every day around midday. Phone app has problems reaching servers, web service status says my broadband is good. Router flashing or sorts of green lights.

  • JohnStuWilson John Wilson (@JohnStuWilson) reported from Coventry, England

    @virginmedia It’s an intermittent problem just with WiFi, no problem with connection into the house. Your app tells me my hub is too old.

  • richiebunn Dickie B (@richiebunn) reported from West Bromwich, England

    The award for the worst ever customer service goes to @virginmedia over an hours wait to get through.

  • byronparsons05 byron parsons (@byronparsons05) reported from Solihull, England

    @virginmedia can you help! Or be the useless internet provider you have been for ages!!!!!! No ******* internet is 12!!!!!! ******* joke

  • marieluc marie lucid (@marieluc) reported from Coventry, England

    @virginmedia please could somebody contact a vulnerable person who has a broken TV box in their bedroom. Has no service. Please phone 07806810206. We can fit it if it can be posted out. No one answering customer services, many thanks

  • bicovico victoria nicholson (@bicovico) reported from Solihull, England

    @virginmedia shocking service again today

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • Jess124679 Jess (@Jess124679) reported

    @virginmedia Yes it says its fine. Its done this before I've reset the hub from the reset button. Turned it off and on again but nothing has fixed this problem

  • davidmbuxton Ch33sefiend (@davidmbuxton) reported

    hey @virginmedia what the hell? I've tried calling your support team twice now and been hung up on... twice.

  • chunnage C Cheung 💙 (@chunnage) reported

    @virginmedia It's an issue in the area. Company scripts (not just you) need to understand that customers know how to reboot their equipment, check status online w/o needing to be told. The issue then was it was impossible to report the fault to your bot. In this case, the network kept 1/

  • HassanS91216367 Hassan Saeed (@HassanS91216367) reported

    @virginmedia could you please stop cutting my line off! It’s absolutely shocking customer service. Unacceptable service. Please deal with the issue as opposed to cutting the line off. Grossly unprofessional

  • Nikorayu1 HellKnight (@Nikorayu1) reported

    @virginmedia Yes, I've called this number over a dozen times already! The same advice of "restart your router". As if I hadn't already done it before... Also 2 engineers have visited and they haven't fixed the issue, do you still reckon that's a fault on my side and not in your network?

  • nathanhirst1986 Nathan Hirst (@nathanhirst1986) reported

    @virginmedia Yes as is usually the case. It's not the speed it's the router wi-fi connection. Terrible

  • Searan15 Saeran the Wanderer 💙 (@Searan15) reported

    @virginmedia Wireless. It keeps dropping. It was literally two meters from the router. The signal just fluctuates, even after a restart.

  • spleenal Nigel Auchterlounie (@spleenal) reported from Whitley Bay, England

    Hi @virginmedia i just had a call He said was from your technical department (We have been having quite a poor service from you over the last few months) He said he had to optimise the router & asked me to go to a site starting w3c Hung up because not a virginsite Was it you?

  • simon_david91 Simon Bell (@simon_david91) reported

    @virginmedia Yes but very vague and unhelpful. I want someone to talk to about issues like this, not a robot.

  • enno_uk Enno Hebbelmann (@enno_uk) reported

    @virginmedia Problem sorted. The 10th person I spoke to managed to get my contract cancelled. It should not have been this difficult.