Virgin Media

Virgin Media Outage Report in Solihull, England

No problems detected

If you are having issues, please submit a report below.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Solihull, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Solihull and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Solihull, England 10/28/2025 00:15

At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (41%)

    Internet (41%)

  2. TV (35%)

    TV (35%)

  3. Wi-fi (11%)

    Wi-fi (11%)

  4. Total Blackout (9%)

    Total Blackout (9%)

  5. E-mail (3%)

    E-mail (3%)

  6. Phone (1%)

    Phone (1%)

Live Outage Map Near Solihull, England

The most recent Virgin Media outage reports came from the following cities: Birmingham, West Bromwich, Walsall, Oldbury, Sutton Coldfield, Redditch, Royal Leamington Spa, Nuneaton, Coventry, Halesowen and Kenilworth.

Loading map, please wait...
City Problem Type Report Time
United KingdomBirmingham Internet
United KingdomBirmingham Total Blackout
United KingdomBirmingham Internet
United KingdomBirmingham Internet
United KingdomBirmingham Internet
United KingdomBirmingham Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Solihull, England

Latest outage, problems and issue reports in Solihull and nearby locations:

  • beasknees81 Donna B (@beasknees81) reported from Redditch, England

    @virginmedia Help...!!! Got home after picking up the kids and my Internet is now down, the green lights are on the hub one flashing. Rebooted twice, managed to check the status online and says everything is OK with the Internet. Been like it for 45 minutes to nearly an hour

  • LovesBunnys 🐰 Louise Owen 🐇 (@LovesBunnys) reported from Birmingham, England

    @virginmedia Hi i tweeted you guys last week and im still waiting for you to come back to me regarding my complaint which was closed down before i was asked if i was happy with the out come which i was not, i have not had a resolution from my complaint and im still not a happy customer

  • paulasenior44 Paula Senior (@paulasenior44) reported from Birmingham, England

    @virginmedia I am away in Europe again from tomorrow and need a service that works. I have been on hold for 30mins several calls and your assistant cut me off despite a promise at the start of the call that they will ring straight back should the call end. I’m still waiting 2.5hr later!!

  • LovesBunnys 🐰 Louise Owen 🐇 (@LovesBunnys) reported from Birmingham, England

    @virginmedia Ok i think there has been a loss of communication from a customers point of veiw why would you say someone will contact you in 24 to 48 hours if they aren't, it makes me wonder why im still with virgin , as customer care is so poor i await some anwsers from you guys.

  • Howenblue Charles Shakespeare (@Howenblue) reported from Halesowen, England

    @virginmedia Last Friday I was promised call back by your Customer Care within 3 working days. I'm still waiting ....

  • RuthOlive1968 Roggy (@RuthOlive1968) reported from Solihull, England

    @virginmedia Mine down today and it's a crucial time for my children's uni work with dead lines . Not a happy customer.

  • mo4g_777 mo4g (@mo4g_777) reported from Birmingham, England

    @virginmedia maybe if virgin didn’t spend shedloads of money on crap adverts and looked after your customers better it would mean something

  • paulasenior44 Paula Senior (@paulasenior44) reported from Birmingham, England

    @virginmedia And to add to that 7 calls to your customer service and we going round in circles. Appalling customer service

  • paulasenior44 Paula Senior (@paulasenior44) reported from Birmingham, England

    @virginmedia I’ve had 2 issues in last 2 weeks in Europe and away again tomorrow. You tell me all working yet it doesn’t. We reset everything and you had to escalate issue. Within 24 hours it started to work in Greece. No service in guernsey which means it’s not going to work tomrorow Spain

  • TheWebEngr Phillip | The Web Engineer 👨🏻‍💻 🌋 (@TheWebEngr) reported from Birmingham, England

    @virginmedia my wife is on the 4th phone call to you guys and is in tears beacuse she is stressed out by one of your operators who she cannot understand and has made her incredibly upset. My wife has major health issues and you are not helping at all.

  • bevvyxo_ ✨ Hannah ✨ (@bevvyxo_) reported from Solihull, England

    @virginmedia ‘s broadband is so awful. It’s speeds aren’t as advertised and there are constant issues. for the past 48 hours the internet cuts out every minute or two. Over. And. Over. Again.

  • paulasenior44 Paula Senior (@paulasenior44) reported from Birmingham, England

    @ClaireBoyles @virginmedia I’m having a nightmare with customer service. No one listens or takes accountability!

  • TheWebEngr Phillip | The Web Engineer 👨🏻‍💻 🌋 (@TheWebEngr) reported from Birmingham, England

    @virginmedia I think my wife would like someone high up to call her. As she is inconsolable at the moment. She has been passed from pillar to post on the phone for the past 90 mins and is still on the phone. My wife has some major health issues and no one seems to want to help.

  • EvanD Evan Davis (@EvanD) reported from Birmingham, England

    @virginmedia HD is almost as good, but sport in SD is just horrible to watch

  • LovesBunnys 🐰 Louise Owen 🐇 (@LovesBunnys) reported from Birmingham, England

    @virginmedia The complaint should not be closed down as ihe said that a team member would get back to me with a resolution to the complaint and a gesture to me, and then if i was happy with the outcome the complaint would then be closed.

  • paulasenior44 Paula Senior (@paulasenior44) reported from Birmingham, England

    @virginmedia Please can you call me. I am ready to cancel if this is not resolved today. Your service does not meet even the minimum standard required.

  • Realtimeedu Lynne Taylerson (@Realtimeedu) reported from Birmingham, England

    @virginmedia @Virgin_Victoria Call charges are not as bad as the wasted hour on the phone and another long wait ongoing now for the text help service to respond. Seems @MoneySavingExp forums are correct about difficulty leaving. All I need is a PAC texted or emailed to me and I'll be on my way.

  • LovesBunnys 🐰 Louise Owen 🐇 (@LovesBunnys) reported from Birmingham, England

    @virginmedia Hi Michael from your team telephoned me on wednesday regarding the complaint i made about the way i was treated by your collections agent after speakibg to michael he said that i would receive a call within 24 to 48 hours from either himself or one of your team with a resolution.

  • LovesBunnys 🐰 Louise Owen 🐇 (@LovesBunnys) reported from Birmingham, England

    @virginmedia michael at support promised to call me back after 2 days and still not had a call back

  • Realtimeedu Lynne Taylerson (@Realtimeedu) reported from Birmingham, England

    @virginmedia I am waiting, for 15 hours so far. Am thinking of ringing the upgrade or new phone line as I'm sure I'll be dealt with straight away then. Ofcom will be able to advise me I'm sure with help of @MoneySavingExp

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • vxmatt matt davies (@vxmatt) reported

    @virginmedia I have no Internet in Sheffield is there a problem iv just finished a 12 hour shift and wanted to chill out before bed

  • PhilWarrell Phil_Warrell (@PhilWarrell) reported

    @virginmedia @misssmiley32 Down in Watford too, sort it out

  • mrbubbaman Bubba (@mrbubbaman) reported

    @virginmedia I have 4G signal, yet can't get any internet. Turn off data and back on again, normally fixes it. New phone and still same

  • SnapsOfScotland Chris Snaps of Scotland Thomson (@SnapsOfScotland) reported

    @virginmedia That sucks but thank you for taking the time to get back to me 👌🏼

  • Cpabm Pamela Morgan (@Cpabm) reported

    @rad_OS_ @virginmedia I just spent 45mins on hold to be told yous have a national broadband issue

  • LxGeorgie ☯ Serenity & Sage ☯ (@LxGeorgie) reported

    @virginmedia you are broken 😔 the WiFi is down

  • Waffledork0406 Aaron Livingstone 🇬🇧🇮🇪❤️🇺🇸 (@Waffledork0406) reported

    @Anna_McD91 @virginmedia BT7. WiFi completely down.

  • Aqilahm96547361 Aqil ahmed (@Aqilahm96547361) reported

    @virginmedia Same issues again this time i call and i’m told the date is now 6/10? What happened to 27/9 for the fix! Absolutely cowboy of a company! Should be renamed to no optic rather than fibre optic! Left without internet again yet full bill @virginmedia will you fix it or not?

  • Lucky_Lola_ Lola Moreno LaVey (@Lucky_Lola_) reported

    @virginmedia We’ve had intermittent problems for a few hours now with broadband but apparently ‘no known issues’ - are you sure? On hold now to you but judging by this feed it’s certainly not just us

  • cazzabee3012 Carrie Anderson (@cazzabee3012) reported

    @virginmedia Appears to be back up for now but hace had many issues lately of losing service