Virgin Media Outage Report in Solihull, England

Problems in the last 24 hours in Solihull, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Solihull, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

• Internet (56%)
• Wi-fi (21%)
• Total Blackout (10%)
• TV (8%)
• E-mail (4%)
• Phone (2%)

Live Outage Map Near Solihull, England

The most recent Virgin Media outage reports came from the following cities: Oldbury, Birmingham, Redditch, Walsall, Coventry, West Bromwich, Warwick, Royal Leamington Spa, Wednesbury, Solihull, Smethwick, Willenhall, Rowley Regis, Halesowen, and Sutton Coldfield.

City	Problem Type	Report Time
Birmingham	Internet	57 seconds ago
Oldbury	Internet	1 hour ago
Birmingham	Internet	3 hours ago
Birmingham	Internet	20 hours ago
Birmingham	Internet	20 hours ago
Birmingham	Wi-fi	22 hours ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Virgin Media Issues Reports Near Solihull, England

Latest outage, problems and issue reports in Solihull and nearby locations:

• 
  Andrew Horton (@Villandrew) reported 4 seconds ago from Solihull, England

  @villa19799 @O2 My mrs Is with @O2 and signal and 4G has been horrific lately, I’m on @virginmedia and have had no issues whatsoever .

• 
  Dan Bull 🍐 (@itsDanBull) reported 5 seconds ago from Birmingham, England

  @MrDKOz @virginmedia I asked Virgin's technician about the business package when i joined and he specifically said I wouldn't need it because their fibre service is so reliable it'd be a waste of money to go for the business package. I remember that vividly and it turned out to be terrible advice.

• 
  David smith (@Davidjocksmith) reported 6 minutes ago from Birmingham, England

  @virginmedia your poor service is killing me, internet comes on for 10 minutes every hour, causing chaos at home now with all the family not able to study or for me to work.😞

• 
  Dan. (@Daniel_Gaskarth) reported 8 minutes ago from Redditch, England

  @virginmedia any reason why my Wi-fi is down. I’ve reset it twice at the wall and still won’t connect to anything

• 
  Rob Wadrup (@WadrupR) reported 8 minutes ago from Solihull, England

  Just watched the @virginmedia advert they must of used a different provider to get there videos posted as your service is diabolical Like I say monies due next week I cancel direct debit and you will respond with a stupid message.

• 
  Mat 🏳️‍🌈 (@EgglestonMathew) reported 9 minutes ago from Birmingham, England

  @virginmedia huns ya broadband is broken , again.

• 
  Aaliya (@Aaliya_UK) reported 9 minutes ago from Birmingham, England

  @virginmedia Not officially complained as hoped it would be resolved due to repeated reassurances I’ve had! Shouldn’t have to log a complaint for your error (verified by your engineers)! Cost of GP Partner husband (&my) time far exceeds cost of line rental we are paying for no landline!

• 
  SUSAN (@Susiec64) reported 12 minutes ago from Halesowen, England

  @virginmedia Internet is all over the place today, Halesowen, what's going on. My neighbours are all having same issue.

• 
  Danny Moss (@Mossymossy3) reported 17 minutes ago from Solihull, England

  @virginmedia your customer service is the worst I have ever encountered, I have been transferred 9 times and no resolution, utter joke , I will be cancelling all my services with you. What a disgrace

• 
  MH (@Mijan93243645) reported 21 minutes ago from Birmingham, England

  @virginmedia Your text service is worse than speaking to someone live

• 
  anna_banana (@bettyboobypants) reported 23 minutes ago from Birmingham, England

  @virginmedia She has forgotten her email address (and is struggling to get access to her acc & not getting much help when she phones up) she uses on her mobile acc as she is looking to cancel or update her mobile phone contract.

• 
  Adam (@brumadam) reported 30 minutes ago from Birmingham, England

  Credit where it’s due, just had to call @virginmedia as I was unable to fix a query on the website and had fantastic, fast, and friendly service from the call centre. Thank you 🙏

• 
  Tom (@TomPG92) reported 31 minutes ago from Birmingham, England

  @virginmedia my parents virgin media account is under my email, only issue is that I don’t live with them, just signed up with you and now thats under my email too, when I try to sign into my account I get theirs, it says your can’t change an account email either..

• 
  Aaliya (@Aaliya_UK) reported 36 minutes ago from Birmingham, England

  Had v patchy internet, when @virginmedia resolved it in April, they connected the wrong cable, cutting off our landline for pt calls (mobile blackspot) Numerous promises frm managers @virginmedia & “urgent service requests” since. Last engineer visited yest. Still not resolved😡

• 
  Rob Wadrup (@WadrupR) reported 36 minutes ago from Solihull, England

  @virginmedia once again your service is shocking. This month alone I’ve lost my connection and tv so many times. I bet you soon be on the phone when I stop my standing order next week

• 
  Craig (@cra1gs) reported 38 minutes ago from Birmingham, England

  Internet is down again @virginmedia It’s a Friday night. Sort it out.

• 
  anna_banana (@bettyboobypants) reported 40 minutes ago from Birmingham, England

  @virginmedia She doesn’t want to cancel or pause her account she wants to be able to talk to some one about cancelling her mobile contract

• 
  David smith (@Davidjocksmith) reported 42 minutes ago from Birmingham, England

  @virginmedia No, it’s terrible

• 
  morble (@sophiemorbey) reported 43 minutes ago from Birmingham, England

  Within 24 hours of me ringing @virginmedia, we’re up and running with broadband (it’s also dead fast, bonus) 👏🏼 If anyone is considering @NOWTV for internet, PLEASE don’t bother. They are honestly the worst provider I’ve ever come across.

• 
  Martin Clarke (@MartinClarke165) reported 50 minutes ago from Birmingham, England

  @virginmedia are the worst I’ve known them in 15 yrs! I’ve had no tv for the last few days and an engineer coming in a week! Really! Also have an outstanding contract issue since March 23rd. Promised call back by managers but never comes. Avoid them!!

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Karl Luke (@karl_luke) reported 1 minute ago

  @virginmedia hello, my mum has lost access to all virgin services since Wednesday - TV, phone, broadband. Service page online says “no known issues”. Continually phones CS who play a recorded message acknowledging a fault but can’t talk to anyone. Please help!

• 
  Antje Southern (@noneybean) reported 2 minutes ago from Islington, England

  @virginmedia Calling your 0345 cost me £30 last time as waiting tines exceed one hour. You don’t get this? Do you? Seriously? £30 to get in touch with customer service?

• 
  david moreis (@DavidMoreis) reported 2 minutes ago

  @virginmedia Yes the fact i had to spend days and days on the phone and now for it fixed and the fact nosy called me back or took my complaint seriously and yet again loss of service ans you still bill me like everything is ok

• 
  Gemma Gumbrell (@GemGum95) reported 4 minutes ago

  @virginmedia We had a technician there for 3 hours and the problem is still not resolved.

• 
  Kayla Whittaker (@Kaylarlasailor) reported 6 minutes ago

  @virginmedia Yes I have tried several different things and narrowed it down to the issue happens when my mobile data is on if I turn it off or connect to WiFi the issue doesn’t persist

• 
  Sarah simpkin (@simpkin_sarah) reported 7 minutes ago

  @virginmedia We checked and it said there were no problems.

• 
  A101 (@PeyiaA101) reported 12 minutes ago

  @virginmedia No. I have heard heard nothing. I am sending a letter to your Sunderland office today expressing my deep dissatisfaction. I already have a complaint which has been acknowledged but it could take up to 28 days until I receive a considered response.

• 
  Gemma Gumbrell (@GemGum95) reported 12 minutes ago

  @virginmedia My husband has been on the phone many times and the issue was reported. Nothing has been rectified!

• 
  J H (@jess_hillyard) reported 13 minutes ago

  @virginmedia Tried this - I get passed around from team to team, I was told I was being put through to the customer experience team to voice my complaints and then was transferred to someone in billing who said there was no such department. Shambles.

• 
  J H (@jess_hillyard) reported 13 minutes ago

  @virginmedia I will do so, in the meantime I still need clarity on the ongoing issues I’ve been experiencing with my WiFi - I’m still not receiving the service I’m paying for