Virgin Media

Virgin Media Outage Report in Solihull, England

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Solihull, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Solihull and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Solihull, England 11/14/2025 23:55

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (60%)

    Internet (60%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (8%)

    TV (8%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (1%)

    Phone (1%)

Live Outage Map Near Solihull, England

The most recent Virgin Media outage reports came from the following cities: Birmingham, Oldbury, West Bromwich, Redditch, Smethwick, Walsall, Sutton Coldfield, Coventry, Nuneaton, Royal Leamington Spa and Halesowen.

Loading map, please wait...
City Problem Type Report Time
United KingdomBirmingham Internet
United KingdomBirmingham Internet
United KingdomBirmingham Total Blackout
United KingdomOldbury TV
United KingdomBirmingham Wi-fi
United KingdomBirmingham Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Solihull, England

Latest outage, problems and issue reports in Solihull and nearby locations:

  • RichieZuLuBatch Richie 11 Batch (@RichieZuLuBatch) reported from Birmingham, England

    @virginmedia what the hell is wro with your broadband it keeps coming on off on off it’s dog shit

  • btirmizi Syed Bilal Tirmizi (@btirmizi) reported from Coventry, England

    @virginmedia But I have been specifically told to return the hub before getting new one as standard procedure. Also been told to email customer services to allow keeping the hub until new one arrives.

  • VickyJoel Vicky Joel (@VickyJoel) reported from Royal Leamington Spa, England

    @virginmedia Hi, it’s not possible to DM you. Been on the phone to 0345 number to resolve a payment taken from my account. Call eacalated to supervisor for him to be monosyllabic and then leave the call. If I hang up now, it’ll be me still without my £ and having to start again

  • d_galvinio D...G (@d_galvinio) reported from Coventry, England

    @virginmedia hi is there any other number I can call for a uk call centre please, i’ve had enough with being on the phone for up to half a hour at a time trying to sort my Internet only to be cut off, And for them to continue telling me they’ve sorted out my issue when they ain’t

  • BenLimehouse Ben Limehouse (@BenLimehouse) reported from Redditch, England

    @virginmedia I'm an existing customer, I've been with you for coming up 2 years. The colleague I dealt with was so unhelpful and just told me to call back on the 16th. I have a back up plan anyway as I've just spoken to sky and can get a 80mb for £25. I can afford the 20mb loss for £34 saving

  • edbaker1965 Ed Baker (@edbaker1965) reported from Redditch, England

    Well that call to @vmbusiness about #VirginMobile has seriously made me reconsider being a customer #Rude #Unhelpful and unable to offer any support other than ring Mon-Fri 8-6 HELLO business works 24x7 #21StCentury

  • d_galvinio D...G (@d_galvinio) reported from Coventry, England

    @virginmedia absolutely no internet service in the cv5 area, any updates please

  • d_galvinio D...G (@d_galvinio) reported from Coventry, England

    @virginmedia Already tried it guys, absolutely nothing, it’s also a replacement router that received on the 12th of March, phoned 6 times over the weekend for them to tell me everything is ok when I was experiencing slow connection, now nothing!

  • KittykatClaire Claire B 🙌🙌 (@KittykatClaire) reported from Willenhall, England

    Oh No my internet isn't working and I only have a bit off data left. thank you @virginmedia its probably the worst time for you to break when we all have to stay in..

  • violah31 Carol Herbert (@violah31) reported from Birmingham, England

    @virginmedia has terrible customer service. I’ve spoken to 3 people and still can’t leave #cancelation #held_hostage 😡

  • btirmizi Syed Bilal Tirmizi (@btirmizi) reported from Coventry, England

    @virginmedia I would like to know why these replacements are done. I am new customer and received my this device not long ago.

  • goingabitgrey John McKeon (@goingabitgrey) reported from Birmingham, England

    @brumcyclist It’s a good haggling tool when trying to get the price down with virgin media

  • EgglestonMathew Mat 🏳️‍🌈 (@EgglestonMathew) reported from Birmingham, England

    @virginmedia That’s says no known issues. So I think there’s an issue with that too. Broadband doesn’t appear on any searches it’s like it’s disappeared . There’s an engineer coming tomorrow

  • btirmizi Syed Bilal Tirmizi (@btirmizi) reported from Coventry, England

    @virginmedia I would like to show my non satisfaction on customer response. It was first time I engaged with virgin services and it is extremely bad experience so far. I wonder whether I did the right to choose Virgin.

  • violah31 Carol Herbert (@violah31) reported from Birmingham, England

    @virginmedia I’ve been trying to tell @virginmedia but the process is so complicated I was losing the will to live. Staff #rude and #persistent

  • rich_pemberton Rich Pemberton (@rich_pemberton) reported from Solihull, England

    @virginmedia land line and internet is fine however we have 2 mobile phones and neither can make a call can you confirm if there is an issue as there is no answer from the call centre

  • bilbody Scott Billing (@bilbody) reported from Birmingham, England

    @virginmedia hi. I had to unplug my router and now it’s not working. Can’t seem to get through or fix the issue through your site. Help.

  • evansaviography Andrew Evans (@evansaviography) reported from Solihull, England

    @virginmedia @siandsal Well here in Solihull 120miles north no one on Virgin has a mobile signal either!!!

  • villandrew Andrew Horton (@villandrew) reported from Solihull, England

    @virginmedia Your customer service is always shite

  • btirmizi Syed Bilal Tirmizi (@btirmizi) reported from Coventry, England

    @virginmedia It's about broadband device as I have only broadband service.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • snoozer_gh Graham Hughes (@snoozer_gh) reported

    @virginmedia hi,I am trying to contact you help team to discuss my end of contract.I have tried 3 times,longest I have waited is 35mins,i want to put in writing that I am cancelling my direct debit after the final payment,but hopefully one of your team will contact me before then

  • jonnybed jonathan edwards (@jonnybed) reported

    @queenchristina_ @virginmedia They were like this when there was no pandemic! There should be some consumer protection measures I place to deal with these endemic problems.

  • arshiariaz Arshia Riaz (@arshiariaz) reported

    @virginmedia Are you having a laugh!! My issue is no internet !!! How many times !!!

  • onthelandline Jamie ✈️ (@onthelandline) reported from Wetherby, England

    @virginmedia Not good when a customer has just negotiated a new deal though. As long as your shareholders pockets are well filled I guess 👍

  • Lauren___Anna Lauren.Anna (@Lauren___Anna) reported

    Virgin media: Dear sir/madam, we know price rises are never welcome, especially when you agreed to a fixed price and our WiFi is crap anyway. But life’s hard suck it up okay cheers for the extra £9 a month bye :)

  • KyleThxmpson Kyle (@KyleThxmpson) reported

    Virgin media has to be the worst ISP, i have 500 down and still aba as stable as me ******* back. queue the have you tried resetting your router reply

  • JackieL50390659 Jackie Lewis (@JackieL50390659) reported

    @virginmedia No issues on there. It is an ongoing problem. Virgin technical staff have no solution. can’t wait for my contract to end so I can get a reliable provider. I’m fed up with being fobbed off by incompetent tech staff.

  • Sagarpa34992099 Sagar patel (@Sagarpa34992099) reported

    @virginmedia Called your helpline, pressed the options to go to cancellations, guy on the phone says he cant help, puts me into the queue for another hour. Then you disconnect the phone. Then tried online help, hour wait, transfer to cancellations, disconnect again. Disgrace.

  • DavidWh27961021 David White (@DavidWh27961021) reported

    Just to let you know and I'm absolutely going ballistic here @virginmedia contact you through DM'S my bank is saying it's a scam anybody had this problem???? Please let me know because they're preying on people luckily I got on it absolutely unbelievable

  • AldoScrim89 AlanScrim89 (@AldoScrim89) reported

    Got to say @virginmedia I understand times are tough and people are working from home, but we finally got through to someone and we've gone round in circles to reach no conclusion and be back to the start again. Very poor service at this point