Virgin Media

Virgin Media Outage Report in Solihull, England

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The latest reports from users having issues in Solihull come from postal codes B92 and B90.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Solihull, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Solihull and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Solihull, England 12/26/2025 06:35

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (60%)

    Internet (60%)

  2. Wi-fi (17%)

    Wi-fi (17%)

  3. Total Blackout (12%)

    Total Blackout (12%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (1%)

    Phone (1%)

Live Outage Map Near Solihull, England

The most recent Virgin Media outage reports came from the following cities: Birmingham, Oldbury, Wednesbury, Coventry, Royal Leamington Spa, Solihull, Walsall, Redditch, West Bromwich, Sutton Coldfield, Willenhall, Smethwick and Nuneaton.

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City Problem Type Report Time
United KingdomBirmingham Total Blackout
United KingdomOldbury Internet
United KingdomWednesbury Wi-fi
United KingdomBirmingham Internet
United KingdomOldbury Internet
United KingdomBirmingham Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Virgin Media Issues Reports Near Solihull, England

Latest outage, problems and issue reports in Solihull and nearby locations:

  • itsDanBull Dan Bull 🍐 (@itsDanBull) reported from Birmingham, England

    @MrDKOz @virginmedia I asked Virgin's technician about the business package when i joined and he specifically said I wouldn't need it because their fibre service is so reliable it'd be a waste of money to go for the business package. I remember that vividly and it turned out to be terrible advice.

  • Aaliya_UK Aaliya (@Aaliya_UK) reported from Birmingham, England

    @virginmedia Not officially complained as hoped it would be resolved due to repeated reassurances I’ve had! Shouldn’t have to log a complaint for your error (verified by your engineers)! Cost of GP Partner husband (&my) time far exceeds cost of line rental we are paying for no landline!

  • sophiemorbey morble (@sophiemorbey) reported from Birmingham, England

    Within 24 hours of me ringing @virginmedia, we’re up and running with broadband (it’s also dead fast, bonus) 👏🏼 If anyone is considering @NOWTV for internet, PLEASE don’t bother. They are honestly the worst provider I’ve ever come across.

  • MartinClarke165 Martin Clarke (@MartinClarke165) reported from Birmingham, England

    @virginmedia are the worst I’ve known them in 15 yrs! I’ve had no tv for the last few days and an engineer coming in a week! Really! Also have an outstanding contract issue since March 23rd. Promised call back by managers but never comes. Avoid them!!

  • mavMclovin77 STEEEB (@mavMclovin77) reported from Birmingham, England

    @virginmedia been very poor,in B29, had the hub replaced Friday,still no better,awful service

  • jaw1992_ jake. (@jaw1992_) reported from Birmingham, England

    @virginmedia sort your ******* broadband out. It’s every other day that it goes down, and is beyond a joke now.

  • kittykatrollins Helen Rollins (@kittykatrollins) reported from Birmingham, England

    @virginmedia hi. Trying to get through to you but permanently met with an automated voice. Please can someone contact me. We’ve been having broadband issues for a long time. tried to log into the hub but it says someone else is already logged in. We really need support from you.

  • omarqureshi Omar Qureshi (@omarqureshi) reported from Birmingham, England

    @virginmedia What's the procedure if this isn't rectified? It's not a unusual request, yet I'm around 10 days without phone service.

  • EgglestonMathew Mat 🏳️‍🌈 (@EgglestonMathew) reported from Birmingham, England

    @virginmedia huns ya broadband is broken , again.

  • Susiec64 SUSAN (@Susiec64) reported from Halesowen, England

    @virginmedia Internet is all over the place today, Halesowen, what's going on. My neighbours are all having same issue.

  • Davidjocksmith David smith (@Davidjocksmith) reported from Birmingham, England

    @virginmedia No, it’s terrible

  • Aaliya_UK Aaliya (@Aaliya_UK) reported from Birmingham, England

    Had v patchy internet, when @virginmedia resolved it in April, they connected the wrong cable, cutting off our landline for pt calls (mobile blackspot) Numerous promises frm managers @virginmedia & “urgent service requests” since. Last engineer visited yest. Still not resolved😡

  • Davidjocksmith David smith (@Davidjocksmith) reported from Birmingham, England

    @virginmedia your poor service is killing me, internet comes on for 10 minutes every hour, causing chaos at home now with all the family not able to study or for me to work.😞

  • FroggattSimon Simon Froggatt (@FroggattSimon) reported from Solihull, England

    @davo1982 @virginmedia Went down in B92 also Fudgy. Up again after 45 mins. Does crash too often

  • Daniel_Gaskarth Dan. (@Daniel_Gaskarth) reported from Redditch, England

    @virginmedia any reason why my Wi-fi is down. I’ve reset it twice at the wall and still won’t connect to anything

  • howarth96 Alexander Howarth (@howarth96) reported from Keresley, England

    @virginmedia (Still) Trying to cancel the service, have been for the last few days but can’t get through to speak to somebody

  • Mossymossy3 Danny Moss (@Mossymossy3) reported from Solihull, England

    @virginmedia your customer service is the worst I have ever encountered, I have been transferred 9 times and no resolution, utter joke , I will be cancelling all my services with you. What a disgrace

  • FroggattSimon Simon Froggatt (@FroggattSimon) reported from Solihull, England

    @virginmedia Wifi down AGAIN in b92... come on!

  • Villandrew Andrew Horton (@Villandrew) reported from Solihull, England

    @villa19799 @O2 My mrs Is with @O2 and signal and 4G has been horrific lately, I’m on @virginmedia and have had no issues whatsoever .

  • stayawakv maya (@stayawakv) reported from Coventry, England

    Never rant on socials but when a company calls you a day before, confirming they’re coming out to install broadband after 6 weeks, and on the day you get a text from CS to state it’s been cancelled due to lack of communication... @virginmedia pissed off is an understatement 🤯

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • steveycrow Stephen Crowley (@steveycrow) reported

    @virginmedia My elderly mother has a mobile contract with you and the power button has broken. It's under warranty. Virgin won't deal with it as it's not covered by warranty. Virgin Protect won't deal as it's under warranty. What are you going to do about it???

  • JoeCTurner1990 Joe Turner (@JoeCTurner1990) reported

    @virginmedia It appears there is an issue with the discount code applied

  • Roosyyyah Arusa (@Roosyyyah) reported

    @virginmedia your WiFi is terrible stop turning it off whenever you want!!!

  • Leewfc09 Lee (@Leewfc09) reported

    @virginmedia Raised a complaint the resolution on email was speak to customer services to review packages. You don’t care that’s why can never speak to a manager @Ofcom to resolve this level of poor service. Every department makes it up as they go along. It’s a circus 🎪

  • PublicBenjamin Public Benjamin (@PublicBenjamin) reported

    @virginmedia Thanks for your help. I know Virgin actively don’t want customers to call them but they need to put the contact details way more clearly. O2 are so easy to contact and chat with. Great service.

  • danbhoy1 danbhoy (@danbhoy1) reported

    @virginmedia Listen see when i phone yous i will cancle my sub i can get it half price elsewhere if yous cant give me a good price as same as a new customer since i have been with yous for 20 odd year then i will cancle yous its no right new customers get same deal for half the price 👊👊👊👊

  • norton_cettina Cettina norton (@norton_cettina) reported

    @virginmedia Documents that don't match. So contact back to find again it was set up with the whole package o2 and virgin 78 that it was actually 78 to virgin and 25 to o2. So again it's been set up differently to how it was sold to me. I've had tp again phone o2 and cancel the contract

  • KatieHaxby Katie Haxby (@KatieHaxby) reported

    @virginmedia is your website experiencing problems? I’ve been trying to log in to check when the engineer will arrive today and keeps saying ‘looks like a problem at our end’.

  • ShotgunLee #1 (@ShotgunLee) reported

    Been ongoing issues from the 26th of May for broadband and Virgin Media has said it’ll be rectified soon. Been left with no wifi and I was told last week ‘it could take until 20/6 but it won’t be that long’. 2 days to go and it’s looking very unlikely I’ll have wifi back up.

  • RichardBonfiel2 Richard Bonfield (@RichardBonfiel2) reported

    @virginmedia . My mother is moving into residential care next Friday and I want to close her account. She is visually impaired so is unable to find her notes, or passwords. Although I have LPA for her, I have spent the last 36 hours via 6 teams so far. Can anyone help me ?