Virgin Media Outage Report in Solihull, England
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The latest reports from users having issues in Solihull come from postal codes B91.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Solihull, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Solihull and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (58%)
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Wi-fi (18%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Solihull, England
The most recent Virgin Media outage reports came from the following cities: Birmingham, Oldbury, West Bromwich, Solihull, Walsall, Royal Leamington Spa, Sutton Coldfield, Coventry, Rowley Regis, Wednesbury, Nuneaton, Redditch, Smethwick and Halesowen.
| City | Problem Type | Report Time |
|---|---|---|
 Birmingham |
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| Birmingham |
Internet | |
| Birmingham |
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| Oldbury |
Internet | |
| Birmingham |
Wi-fi | |
| Oldbury |
Internet |
Community Discussion
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Virgin Media Issues Reports Near Solihull, England
Latest outage, problems and issue reports in Solihull and nearby locations:
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Sharon Baker
(@DixeyBaker) reported
from
Birmingham, England
@virginmedia I appreciate your reply and I've done everything - its says no issues in the area but it said that yesterday and there was - I've had wrong service text come thru and all sorts- it's just not good enough
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Evan Davis
(@EvanD) reported
from
Birmingham, England
@virginmedia It’s only been in the past few weeks that it’s gotten so bad. I was getting updates 2 weeks ago from @EE saying they were doing work in my area, but have heard nothing since. Shame you don’t have wi-fi calling
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Mat 🏳️🌈
(@EgglestonMathew) reported
from
Birmingham, England
@virginmedia It’s been an issue since we had it installed . Had 3 engineers visit. Never works at full speed
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Leanne
(@hiltonleanne79) reported
from
Birmingham, England
Does anybody actually work at @virginmedia Customer Services! Have been on hold for over 20 mins on phone and is the second time I’ve had to call, no response on messaging either! Can anyone from @virginmedia assist before I raise this further with CEO @TomMockridgeVM
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David Wright
(@Mr_PaintPots) reported
from
Solihull, England
@virginmedia As you can imagine, this has been discussed with many of your team, at length, with no resolution. The response is shambolic. Virgin is seemingly incapable of providing any service whatsoever in our case. Disappointing doesn't cover it, shockingly inept is a start.
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Sarah James
(@gmb_sarahjames) reported
from
West Bromwich, England
@virginmedia major loss of service 2 days now on broadband and tv, can anyone explain why please. Happy to send details via DM
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Evan Davis
(@EvanD) reported
from
Birmingham, England
@virginmedia I’ll try texting. I only have 1 bar of signal
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Lady Gemma
(@BrummieGem) reported
from
Solihull, England
@virginmedia need to change their hold music - I’ve just listened to the same song 3 times!!! 😤 I’m sure they just want me to put the phone down!!! 🙉
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Sharon Baker
(@DixeyBaker) reported
from
Birmingham, England
@virginmedia Broken again this morning after being ok eventually yesterday - managed to get through on the phones as it's still early - they are now checking and its been escalated and an engineer booked for Monday - progress of sorts!
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✨ Hannah ✨
(@bevvyxo_) reported
from
Solihull, England
Spent 45 mins on the phone to @virginmedia to agree a new contract. I didn’t receive the confirmation email as agreed so rang up to check only to be hold there was no record of it and they couldn’t honour it. 10/10 customer service there 🙄
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🐺Wolfish
(@unit_1974) reported
from
Birmingham, England
@Matey30 @virginmedia Nothing less than I’ve come to expect from them. Service has been so bad which is why we’ve left their tv service. Had to keep the broadband for now due to limitations of other local providers. Now watching freeview…
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Ash Corbett-Collins
(@corbettcollins) reported
from
Birmingham, England
@gaz112 @virginmedia That'll be the same @virginmedia that sends passwords out by post, complete with other sign in information. They're pretty much a joke at this point.
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Nas Mahmud
(@M5Mahmud) reported
from
Birmingham, England
@SkyUK Just like to say compared to @virginmedia and @bt_uk your customer service is absolutely SHITE!
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Sasha Swapp
(@2108blondie) reported
from
Birmingham, England
@virginmedia Used to work for the company know all about rebooting after a fix. Just done *** and TiVo box again whilst still waiting for someone to answer the phone and it still doesn’t work. Absolutely shocking
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Mike Donovan
(@bsamikey) reported
from
Solihull, England
@virginmedia for the second time this evening your broadband has dropped out, yet according to the app there is no issue in my area. This is happening far too frequently. You have previously provided me with insufficient means of making a formal complaint. I'd like it now please
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Leanne
(@hiltonleanne79) reported
from
Birmingham, England
@virginmedia I’m sure you’re really sorry...sorted now without any help from yourselves. I do hope your CEO is aware of how shockingly abysmal your customer service is and I speak from experience.
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baggy
(@_baggyaaron) reported
from
Birmingham, England
@virginmedia fuming. Just been in his for half hour for someone to end the call as soon as they pick up. Awful service
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🐺Wolfish
(@unit_1974) reported
from
Birmingham, England
@virginmedia Bit pointless now. As are you customer service team whenever I call, which is half the reason we cancelled! 😠
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Matt Smith
(@MattyladKRO) reported
from
Birmingham, England
@virginmedia If they ring again I will cancel
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Kirsty Rudd
(@KirstR92) reported
from
Nuneaton, England
@virginmedia can someone call me so I can cancel my contract as my bill has gone up from £63 to £79 - it’s ridiculous
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Chris Shepherd
(@shepherd_1972) reported
from
West Molesey, England
@vmbusinesshelp @vmbusiness I am trying to find out if you had issues on the evening of 15th February. I have been having major buffing issues
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so like...
(@Sara04708105) reported
@virginmedia why would you still want to charge me for your stream box (that you offered) when I’m happy to return it?? I don’t want it and I don’t want to pay £30 for it. You can hang up on me after 1hr 40 mins on the phone. I STILL DONT WANT IT
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michael Harrison 💙
(@hharrison87) reported
@virginmedia Honestly your service is a joke. Can get no connection whatsoever and it's not just a one off
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Kiren Saeed Zubairi
(@k_saeedz) reported
@virginmedia I was not sent any sim but I'll call and see what they say as they are charging me and I have not used the service.
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Jhórganne
(@JhorganneC) reported
Extremely stressful trying to sort anything out with @virginmedia. Moved home recently and had the hub changed from a 3 to 5. I also had a Wi-Fi POD to boost the signal since we live in 4 bed property. It seems like the POD isn’t connecting to the Hub.
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ℕ𝕖𝕚𝕝 𝔹𝕖𝕝𝕝
(@neilbell86) reported
@virginmedia Both. I've had connection drop when I'm in the same room as the router, not very often but more an issue that apps seem to run slow or not function properly, Web pages are slow to load, has buffered a few times watching videos, and our apps such as WhatsApp say using mobile data
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Emma Greenwood
(@EmmaGreenwoodxo) reported
@jm27091995 @virginmedia Say your leaving n wanna cancel they ring you back with a deal
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tg
(@Tekintkazumo) reported
@virginmedia @TheBHF @O2 What’s going on in highlands village Enfield, again internet down 4th time in 6 months, sometimes down for a week or 2. No compensation apparently because it’s not just one home. How does that work ???
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Deborah Snowdon
(@Debbie_Louise16) reported
Paying £47 per month and now price hike of £7 per month just for broadband then tonight can't watch TV as there is a problem with streaming / broadband in my area. Luckily I have the option of changing to Grain. Bye Bye @virginmedia
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debra
(@debzzii) reported
@virginmedia is the worst provider I have experienced. I can't be bothered to ring most of the time when I get continued buffering. I have been told its because its peak time so its slower. I have spent 2 hours messing about with virgin now I don't even have wifi on my phone