Virgin Media Outage Report in Solihull, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Solihull come from postal codes B91.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Solihull, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Solihull and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 04: Problems at Virgin Media
Virgin Media is having issues since 08:20 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Solihull, England
The most recent Virgin Media outage reports came from the following cities: Redditch, Birmingham, Walsall, Willenhall, Solihull, Oldbury, Coventry, West Bromwich, Nuneaton, Rowley Regis, Warwick, Halesowen, Sutton Coldfield, Royal Leamington Spa and Wednesbury.
| City | Problem Type | Report Time |
|---|---|---|
 Birmingham |
Wi-fi | |
| Redditch |
TV | |
| Birmingham |
Internet | |
| Birmingham |
Internet | |
| Birmingham |
Internet | |
| Birmingham |
Total Blackout |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Solihull, England
Latest outage, problems and issue reports in Solihull and nearby locations:
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𝕠𝕠𝕗𝕥𝕓𝕓𝕫 🦊
(@ooftbbz) reported
from
West Bromwich, England
@NeoThe1_ @virginmedia Ugh ours has been down for about an hour now 🙄
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di
(@dianej1980) reported
from
Birmingham, England
@virginmedia Mobile service
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Craig
(@cra1gs) reported
from
Birmingham, England
@virginmedia Yes tried that and just called ur CS centre. Once again the person who took the call couldn’t care less. This is the 2nd time this month it’s gone down without any explanation or compensation
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Jo Darby
(@JoDtw) reported
from
Birmingham, England
@virginmedia There isn't a fault. It's never been particularly good.
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Craig
(@cra1gs) reported
from
Birmingham, England
@virginmedia having problems again with the internet. Apparently your app says it’s fine. It’s not. Sort it out.
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🐺Wolfish
(@unit_1974) reported
from
Birmingham, England
@virginmedia The link you provide is entirely not the problem. We’ve had the same issue for 2 years. It doesn’t stop being a problem. And every time we contact someone about it, we get the same advice because there’s no continuation. Please read the message chain if you’re going to reply.
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Roger James
(@rogj82) reported
from
West Bromwich, England
@virginmedia 2/2- just when my wife answered the phone and your employee told her to f**k off when she politely declined any new deals or offers! Absolutely digusting, glad to be leaving and fair to say if that is how you treat customers of 11 years in total we will never be back
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Steve Goodman
(@stevegoodman) reported
from
Nuneaton, England
@andrew_kemp @bt_uk @virginmedia To be fair to VM I get excellent service round here. No FTTP available from BT though - I think the best I get is a paltry 16Mb/s. However the customer service.. not so good.
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Emma Neachell
(@thephdrunner) reported
from
Birmingham, England
When you’re trying to work from home and your @virginmedia broadband just ‘dies’ without any warning. Please don’t let this be the start of months of issues again 🙁
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Roger James
(@rogj82) reported
from
West Bromwich, England
@virginmedia 1/2 - I have never know such a disgusting company!! Having answered a call last week from this number 0345 454 1098 (your retentions), where your employee rudely cut me off when I said I could’nt talk at the time, hounded every day since with calls, right up until...
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Craig
(@cra1gs) reported
from
Birmingham, England
@virginmedia It’s not a good enough response. You’re providing a sub bar service and yet I’m still paying my bill in full. I expect a discount until the matter is resolved.
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Bex
(@Bexybexxo) reported
from
Dorridge, England
Seems to be issues with Virgin Media at my parents #mehhh
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𝕠𝕠𝕗𝕥𝕓𝕓𝕫 🦊
(@ooftbbz) reported
from
West Bromwich, England
@virginmedia It’s back up now thanks, was down for about 2 hours 🥰
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Peter Brocklehurst
(@pasty_pete) reported
from
Solihull, England
Congratulations virgin media what a bunch of ***** phone them with a problem and they can’t even operate there phone lines and don’t understand how there cable box actually works bell ends
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Pete Schofield
(@Schoey08) reported
from
Coventry, England
@virginmedia again rubbish service. Unable to do anything, all of Virgin servers are down. Can’t book an engineer, unable to update my info. Poor poor poor. Call us back in 2 hours, great! I love@being on hold for an hour. Always an issue. #cancellationdepartment
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Craig
(@cra1gs) reported
from
Birmingham, England
@virginmedia Yes it does. Apparently there is a known issue in the area and it won’t be fixed until 12 tonight. This is not good enough
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di
(@dianej1980) reported
from
Birmingham, England
Senior manager at @virginmedia has no customer skills what so ever telling me his going to terminate my contract because of an issue with my bank card that they have since taken payment from month after month same issue defo will not reccomend to anyone
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Steve Goodman
(@stevegoodman) reported
from
Nuneaton, England
@andrew_kemp Yeah, I wouldn't mind it as a permanent bridge to Azure. I'm on Virgin Media though and had problems doing that in the past, though
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Stuart McCullagh
(@stumccullagh) reported
from
Solihull, England
If my internet goes down again in the next hour @virginmedia I'm voting Labour!!!!!!
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Saqib
(@Saq5000) reported
from
West Bromwich, England
@virginmedia The problem has sorted it self out for some reason as I got a message telling me that picture settings were updated when I had turned the box off for a whole day and turned it on again this morning
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Rob Compton
(@RobCompton4) reported
@virginmedia Yes it says estimated fix time 4pm, but I think I can be excused for not believing that. It has been pushed back several times in the last 36 hours.
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scooter
(@thelocalscooter) reported
@virginmedia multiple times i’ve tried to contact you now w no help, even after making a complaint you haven’t followed through with anything, are you going to do anything about the internet problems i’ve been having for 3 months?!
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Daniella Scott
(@DaniellaScott7) reported
Hi @virginmedia not had wifi for 2 days and no contact about a resolution. Planned fix time keeps being pushed back. It's costing me loads to hotspot my phone. P.s. before you say it, I shouldn't have to sign up to your app to get the very basics of what I'm already paying for.
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Rob Compton
(@RobCompton4) reported
@virginmedia Yes, check "SW9 virgin media" and you will see this is a widespread issue for many. Do you have an update on when this will be fixed...?
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Justine Coles
(@just_tinkerbell) reported
@virginmedia @virginhelp 3 weeks still no phone line and have just spoken to the most rude and unhelpful customer service agent - how do I complain as was told you do not have a complaints department. All i want is my phone fixed
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Liam Biggs
(@CazuaLLUK) reported
Virgin media are a disgrace, our contract ends soon. Their phone number is not working, just spent 3 hours on live chat & still didn't get a resolution! I then opened a complaint to tell them to end my contract which they closed down within 2 mins!! @virginmedia you are a joke
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Matt Jones
(@matthewwjones) reported
@virginmedia Fault in the whole area apparently - estimated fix by Monday.
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Sinéad🖤🏳️🌈
(@S_Kearney16) reported
@virginmedia Yes same issue, says there are no issues when there clearly are.
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RZFB
(@thapeacefulone) reported
@virginmedia please take “reliable” out of your bio. My WiFi has been down since yesterday morning. Today the estimated time has been changed three times. And now it’s saying 19:00.
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Tracey Lake Rees
(@traceylakerees) reported
@virginmedia well I’ve tried getting through on and off for hours now and can NEVER get anyone to speak to? Just trying to signup for broadband to a new property??