Virgin Media

Virgin Media Outage Report in Solihull, England

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Solihull, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Solihull and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Solihull, England 10/18/2025 04:20

At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (41%)

    Internet (41%)

  2. TV (34%)

    TV (34%)

  3. Wi-fi (11%)

    Wi-fi (11%)

  4. Total Blackout (9%)

    Total Blackout (9%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Solihull, England

The most recent Virgin Media outage reports came from the following cities: Birmingham, Sutton Coldfield, West Bromwich, Redditch, Royal Leamington Spa, Nuneaton, Walsall, Coventry, Oldbury, Halesowen, Kenilworth, Willenhall, Astwood Bank and Warwick.

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City Problem Type Report Time
United KingdomBirmingham Internet
United KingdomBirmingham Internet
United KingdomSutton Coldfield Wi-fi
United KingdomBirmingham Total Blackout
United KingdomBirmingham Internet
United KingdomBirmingham Wi-fi

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Solihull, England

Latest outage, problems and issue reports in Solihull and nearby locations:

  • mdebyoungpeople Made By Young People (@mdebyoungpeople) reported from Birmingham, England

    I’ve just spoken to 3 people in last 35 mins... then been cut off AGAIN #virginmedia #useless WILL YOU PLS HELP?

  • SteveDeery Steve Deery (@SteveDeery) reported from Solihull, England

    @virginmedia That hasn't helped. I just want to talk to somebody. No known service problems in my area

  • Nijran1973 Sundeep Nijran (@Nijran1973) reported from Solihull, England

    @virginmedia tried to cancel this service for 9 months , changing me for something that’s not connected and now want more more to disconnect. Worst broadband provider!!!

  • NannieHelen Helen Croft (@NannieHelen) reported from West Bromwich, England

    Hi @virginmedia My red button service not working on Sky sports? Any suggestions?

  • PM_PaulMartin Paul Martin (@PM_PaulMartin) reported from Birmingham, England

    @virginmedia Tring to get a cable moved you’ve been out and said next day that was over a month ago WTF?

  • a_Muss60 Andy (@a_Muss60) reported from Cubbington, England

    @virginmedia According to the status there are no issues.

  • rajeevlochanb Rajeev Bhardwaj 🇮🇳 (@rajeevlochanb) reported from Coventry, England

    Not the best #customerservice from @virginmedia switched services nad have nothing but trouble since, my number still not been ported almost 2 months in and I am paying both providers. Tried calling VM and got nowhere and was hung up on not once but twice!

  • mdebyoungpeople Made By Young People (@mdebyoungpeople) reported from Birmingham, England

    @virginmedia I’ve been trying to cancel my broadband for over 3 months. Keep getting passed from pillar to post. Each department blames the other meanwhile, You keep taking money from my account each month! Will you help?

  • andyjuk Andrew Jones (@andyjuk) reported from Solihull, England

    @virginmedia have to say, even with no voice, Stan on your customer support team provides better service than some of the outsourced centres!

  • Nijran1973 Sundeep Nijran (@Nijran1973) reported from Solihull, England

    @virginmedia have charged me for services I’ve not received and now want more money to disconnect something that never worked

  • SteveDeery Steve Deery (@SteveDeery) reported from Solihull, England

    @virginmedia Internet down in B90 4? No service for last 30mins

  • Baggielee80 Lee Greenhouse (@Baggielee80) reported from Halesowen, England

    @virginmedia very poor service with the broadband cutting out every so often having to keep rebooting the box frankly not good enough for over £60 a month. Can you sort it out please. B62 area

  • mdebyoungpeople Made By Young People (@mdebyoungpeople) reported from Birmingham, England

    @virginmedia I’ve been trying that since May!!!!! Just get pushed to different departments... no one helping... will you help?

  • Nikkyt_23 Nicole Talbott (@Nikkyt_23) reported from Birmingham, England

    @_adam_cohen_ @virginmedia Adam. Story of my life complaining to VM! I’ve had 7 engineers to fix the same problem and then today some little **** called Melissa told me she has already been on the phone for 30 minutes with and put the phone down!

  • mrmjprice MJP ☀️ (@mrmjprice) reported from Birmingham, England

    Virgin Media TV customer here… say I wanted to watch The Hundred but didn’t want to add the entirety of sky sports to my package, how might I go about that?

  • Lofty633 Lofty (@Lofty633) reported from West Bromwich, England

    @virginmedia Hard to make a claim when there was no actual incident to cause the failure!

  • Sweetkatexx Kathleen Devlin (@Sweetkatexx) reported from Birmingham, England

    Sort ur service out i pay £80 month for your shite, think im gone take my custom elsewhere #virginmedia

  • Arty_Mikey Arty Mikey Illustration (@Arty_Mikey) reported from Birmingham, England

    @virginmedia your broadband SUCKS. It's no wonder a local FB community group is full of people asking for suggestions for better internet providers.

  • TimEvans1503 Tim Evans (@TimEvans1503) reported from Birmingham, England

    @virginmedia is there a reason why when I’m working from home with so much to that involves internet access including online meetings that yet again your service is not working in B36? This is happening so often it is ridiculous

  • TimEvans1503 Tim Evans (@TimEvans1503) reported from Birmingham, England

    @virginmedia To be honest this happens too often then often our speeds are not what we pay for. I work from home so costs me business when this happens. Rather then getting me to check things, I just need yo-yo to provide us with a regular consistent service at the speeds we actually pay for

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • Paul_Reardon23 Paul Reardon (@Paul_Reardon23) reported

    @virginmedia @O2 Nothing more frustrating when you call virgin media/o2 to make changes to your package and you get passed from one call handler to another throughout the call for 50mins only for them to deliberately hang up on you not once but twice still on hold for 3rd time 😡

  • realjodielandon jodie landon (@realjodielandon) reported

    @virginmedia I am being charged over £55 for just broadband and i have shopped around for better offer. I have been with your customer service all morning try to cancel my account but no one picks up and there is no email address provided. Please help cancel the service

  • challie1993 Jamie Newman (@challie1993) reported

    @virginmedia They didn’t have the right equipment and told Virgin they will have to return at a later date. If I am honest I’m close to cancelling because Virgin do not seem sympathetic regarding the situation and would rather offer compensation of £50 than to take ownership of the issue.

  • HelenHilton7 Helen Hilton (@HelenHilton7) reported

    @virginmedia so virgin media your at it again. You not only left my 76 year old mother in law without any connection and a delayed date to connect. On that said date you didn't even turn up to connect her. Poor customer service.

  • cragnet Craig Carroll (@cragnet) reported

    @virginmedia I will be calling but it looks like the only option is to leave and come back as a new customer

  • Born_green72 Born_green (@Born_green72) reported

    @virginmedia trying to get a price for a renewal,been and what's app since last night...had 2 replies...then she now gone to lunch apparently... Looks like I'm switching to another provider.shocking service..

  • jazzpafc Jasmine Hildred (@jazzpafc) reported

    @virginmedia Hello. We have lost access to BT Sports despite having it confirmed twice that it will a part of our package after renewing. Can someone help please? Not getting a response on live chat….

  • curtisgreen062 Curtis Raymond Green (@curtisgreen062) reported

    @virginmedia It says i have a connection issue check back in 23 hours and we'll help arrange a appointment with tech my connection is wired via cat 7 network cable and when i login to my account it says service issues for TV regarding sky content on virgin go

  • GingerGamerGuy_ Ginge (@GingerGamerGuy_) reported

    @virginmedia If I get messed around like I did with your WhatsApp bot then I will cancel the direct debit and throw the equipment in a skip.

  • Paul_Reardon23 Paul Reardon (@Paul_Reardon23) reported

    @virginmedia Unbelievable next you will want me to send out smoke signals , I am on hold via the landline - tweeting- going through online App and texting and getting nowhere fast amazing customer service 👏👏👏👏👏 time for a change I think