Virgin Media outages and service status in Solihull, England

Problems in the last 24 hours in Solihull, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Solihull, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Solihull, England

The most recent Virgin Media outage reports came from the following cities: Walsall, Birmingham, Redditch, Wednesbury, West Bromwich, Sutton Coldfield, Rowley Regis, Oldbury, Coventry, Solihull, Royal Leamington Spa, Smethwick, Henley in Arden, Bromsgrove, and Kenilworth.

City	Problem Type	Report Time
Walsall	Internet	7 hours ago
Birmingham	Internet	12 hours ago
Walsall	TV	13 hours ago
Birmingham	Internet	15 hours ago
Birmingham	Internet	20 hours ago
Birmingham	Internet	20 hours ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Solihull, England

Latest outage, problems and issue reports in Solihull and nearby locations:

• 
  Phil Queenan (@philq001) reported 1 second ago from Birmingham, England

  @Ian66232919 @virginmedia @02 have been awful and the reception is non existent, especially any where near Villa Park. May as well not take my phone out.

• 
  Evan Davis (@EvanD) reported 1 minute ago from Solihull, England

  @virginmedia 2/ Despite that issue being due to a junction connection in the cabinet in the street, the op seems to refuse to look at that and just wants to reboot my router. Also claims it is due to my use of Modem Mode. Is there anyone in the UK I can contact regarding this?

• 
  Yvonne 💙 (@Momrocks50) reported 5 minutes ago from Birmingham, England

  Excuse me we pay enough for a "cough" service where is it? #virginmedia

• 
  Beard Punk (@BeardPunk) reported 6 minutes ago from Birmingham, England

  @virginmedia any updates on the VPN issue?

• 
  Stephen Bennett (@Stephen12857059) reported 11 minutes ago from Birmingham, England

  @virginmedia Nobody has called me and the WhatsApp chat is very frustrating and not dealing with the issue. This is very simple, I was sent contract paperwork with an agreed monthly fee of £86.75. Why have I paid two months of excessively higher payments. I should have left VM

• 
  Robin Johnson (@robintjohnson8) reported 13 minutes ago from Coventry, England

  @virginmedia Thanks. While I’m on the subject - why does it ALWAYS take multiple attempts to sort anything out with VM? Your WhatsApp and online support workers usually sign off with ‘rest assured you will not have to contact us again’. But this is rarely true?

• 
  Scott badham (@scbadham) reported 21 minutes ago from West Bromwich, England

  @virginmedia really disappointed in the service lately all it does is keep dropping. I’ve had no Internet services for the last hour again the fourth time this week and it’s still not working

• 
  Stuart McCullagh (@stumccullagh) reported 23 minutes ago from Birmingham, England

  @virginmedia I’m going to but I know I won’t get anywhere anyway the customer never gets anywhere

• 
  hayley chapman (@haychapperz) reported 28 minutes ago from Birmingham, England

  @virginmedia what is going on B31 5 still without Broadband & TV from 11am and now being told fix is 12pm tomorrow. I have been unable to work all day & now problem is going in to tomorrow. This is unacceptable & I hope refunds for loss of service will be applied to all accounts.

• 
  Gordé 🦩 (@ReissOmari) reported 30 minutes ago from Birmingham, England

  @virginmedia Think we need to call an engineer out anyways, before the outage I was only getting 600mbps max when my package is the 1Gig.

• 
  jen (@jenkin99) reported 37 minutes ago from Birmingham, England

  @virginmedia We had issuse with our service, and was told we would need new cables. We the new cables installed. They left cabels hanging in the garden which has since been removed. Our grass is ruined (I have photos) it looks like next doors cable are also under or grass????

• 
  Rachael Barker (@rachmadmank) reported 39 minutes ago from Solihull, England

  @virginmedia What is the point I would like to speak to a human being shocking service Definitely will not be staying with you 4 weeks if not more with no information regarding this matter Not consideration for others

• 
  Stuart Henley (@HenleyStatic) reported 42 minutes ago from Halesowen, England

  @virginmedia footy on BBC1 through virgin box about 5 minutes behind tonight. Not good service

• 
  Casey Rain (aka S-Endz) (@CaseyRain) reported 43 minutes ago from Birmingham, England

  Had an @virginmedia broadband outage on Sunday for 2 hours. Since then, connection so spotty that I'm getting 10 seconds of completely dropped packets followed by 20 seconds of slow-as-molasses ping times once every 10 minutes.

• 
  derek(🕖❤️‍🔥samurai🇨🇳) (@Dereklad) reported 45 minutes ago from Birmingham, England

  Virgin media. Your internet broadband is down,we hope to have it fixed by 10pm.😣 Modern warfare 2 campaign day. And no internet.😢

• 
  Neil Simpson (@nippa77) reported 47 minutes ago from Coventry, England

  @virginmedia They are merely stating it is an “inconsistent fault” No explanation as to why and what is being done to resolve the problem

• 
  Daisy (@s_birket) reported 48 minutes ago from Coventry, England

  @virginmedia Internet suddenly cut out yesterday, all checks done, but first available tech appt is 3rd Nov. I wfh, that will be 5 days without broadband. That's appalling.

• 
  Stuart McCullagh (@stumccullagh) reported 49 minutes ago from Solihull, England

  @virginmedia how can i speak to someone about my MOBILE account? my password doesn't work & your telling me my moms maiden name isnt correct!

• 
  Satish Danny Paul (@________Danny) reported 50 minutes ago from West Bromwich, England

  @virginmedia i logged another complaint 1 to 2 weeks prior and heard nothing back. i was advised by cust service a month ago not to log a formal complaint and log an internal complaint instead

• 
  Brian Cape (@BrianMCape) reported 55 minutes ago from West Bromwich, England

  @virginmedia Just to let you know, I've taken the time to write out another complaint via the link. I've submitted and it says 'nothing to see here'. The link says response within 7 days, and the submission says 28 days, and then my portal says I haven't raised a complaint. ANOTHER FAIL

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Shaun McFadden (@mcfadden_shaun) reported 2 minutes ago

  @virginmedia . Hey Virgin. I tried to cancel my contract..over 100 phone calls, they kept hanging up... My credit rating is now affected. Can i open a formal complaint, with a complaint reference number.. so i can take it straight to ofcom please.

• 
  Ryan (@Inevry109) reported 7 minutes ago

  @ZiaYusufUK Virgin Media knocked on my door asking if I wanted to change my provider. I asked them to leave. Then I got a delivery leaflet for the local takeaway through the letterbox. I've never felt more harassed in my life.

• 
  Jeremy White (@jeremyiwhite) reported 8 minutes ago

  I got the most appealing service from @virginmedia when I wanted to cancel. So glad to see them hit where it hurts.

• 
  Graham Hill (@grahamhill1) reported 12 minutes ago

  @MartinSLewis Virgin Media were terrible to deal with when I had a contract with them, terrible customer service up until I quit - only then did I get to talk to someone in charge. I still quit and signed up to @sky

• 
  MayaGuy 💎 (@MayaGuy01) reported 16 minutes ago

  @Ofcom Good! my dad is 80 and my mother has dementia (who he cares for) they recently talked him into paying £120 a month for channels he didn't want and he finds it impossible to get out of it. He only called them to report bad reception @virginmedia

• 
  Daithi (@daithigor) reported 18 minutes ago

  I used to be able to cancel Virgin Media over email. I have the emails to prove it. The last time I tried to cancel over email I was told they "changed the system" and had to ring to cancel.

• 
  Adam Voulstaker (@AdamVoulstaker) reported 19 minutes ago

  Virgin media absolute ghouls One of the worst companies in UK by a margin

• 
  Stacy Mitchell (@StacyMitchell2) reported 20 minutes ago

  @virginmedia what’s with your broadband in South Bristol. It’s been slow as hell for a week and off completely for 2 days now. As soon as this contract’s up I’m going to sky

• 
  Belfast Books (@BelfastBooks) reported 22 minutes ago

  @TrevorM63275988 Having dealt with Virgin Media on behalf of clients for more than 20 years, I can say their customer service has changed dramatically. They now appear to rely heavily on contact deflection, a practice where customers are repeatedly directed towards web chat, FAQs and automated systems instead of being able to speak to a human adviser. While contact deflection is intended to reduce support costs, my experience is that it has reached the point where accessing a person has become unnecessarily difficult. I'll I'll be raising it with Ofcom under the complaint they have against them.

• 
  Keith A Pearson (@keithapearson) reported 23 minutes ago

  @MrGee27 @virginmedia I disagree. Having suffered their appalling service too many times over the last six months, I think the senior management should be marched naked through the streets of Basingstoke and pelted with rotten fruit. Every weekend for a year.