Virgin Media Outage Report in Solihull, England
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The latest reports from users having issues in Solihull come from postal codes B92 .
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
Problems in the last 24 hours in Solihull, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Solihull, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
- Internet (56%)
- Wi-fi (21%)
- Total Blackout (10%)
- TV (8%)
- E-mail (4%)
- Phone (2%)
Live Outage Map Near Solihull, England
The most recent Virgin Media outage reports came from the following cities: Oldbury, Birmingham, Walsall, Coventry, West Bromwich, Redditch, Warwick, Royal Leamington Spa, Wednesbury, Solihull, Smethwick, Willenhall, Rowley Regis, Halesowen, and Sutton Coldfield.
| City | Problem Type | Report Time |
|---|---|---|
 Oldbury
|
Internet | 3 hours ago |
|
Oldbury
|
Internet | 7 hours ago |
|
Birmingham
|
Total Blackout | 11 hours ago |
|
Birmingham
|
Wi-fi | 11 hours ago |
|
Birmingham
|
Internet | 12 hours ago |
|
Walsall
|
TV | 1 day ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Solihull, England
Latest outage, problems and issue reports in Solihull and nearby locations:
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Jason Hannon (@Jasonhannon85) reported from Solihull, England@virginmedia I can’t believe im saying this again, but no money has come through again after being told it would be in my account in two days (phoned Thursday) time to make a proper complaint
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Matt Smith (@MattyladKRO) reported from Birmingham, England@virginmedia It’s not about my package ...virgin will not show in HD they’ve told me ..so it’s down to you to answer...please
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THEBLACKSTRAT (@theblackstrat) reported from West Bromwich, England@virginmedia Why do you have to continually restart the phone to get rid of the red icon on The phone app icon even when you’ve deleted the voicemail It seems this is a major problem with you I would appreciate you resolving it all as otherwise the phone is not fit for purpose
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🐺Wolfish (@unit_1974) reported from Birmingham, England@virginmedia Literally three years of the same inconsistency. And appalling customer service when you speak to anyone. There is nothing you have done or will do to improve this. As soon as I can get a decent speed from another local company I’ll be gone.
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Jason Hannon (@Jasonhannon85) reported from Solihull, England@virginmedia Can you send me the number to make a formal complaint please, as this is silly, I’ve had no reply from virgin recycle email and now I can’t get through on the phone
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Jane Campion Hoye (@JaneCampionHoye) reported from Birmingham, England@virginmedia I have a technician coming on Tues to replace SuperHub but need specific technical support to restore Sent box on PC. Windows say object not found error Ox8004010F. VM techs used to help in past at level 2 or 3. Now it's impossible to get past level 1 tech support.
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Jane Campion Hoye (@JaneCampionHoye) reported from Birmingham, England@virginmedia obviously massive problems!! All services down for 2 days, now reinstalled but they've deleted my Sent box on their server so I can't email documents, badly affects work and no technical support. They just cut out and hang up!!!
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Jane Campion Hoye (@JaneCampionHoye) reported from Birmingham, England@virginmedia Okay. Just that Twitter asked me to sign into it and results would give you access. Thanks for clarification...just really dont understand why I have to go to a forum to get tech support for an error Virgin has made.
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Edward King (@A7ESK) reported from Kenilworth, England@virginmedia TV issues Area 31 as your phone line as busy after the run test still not work any issues in this area like updates
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Lisa Wilson (@ann_wilson0121) reported from Birmingham, England@virginmedia why sell us a package when you do not have the correct infrastructure in place! 30 minutes on hold today, I’m giving up. We didn’t have these issues with Sky.
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Jane Campion Hoye (@JaneCampionHoye) reported from Birmingham, England@virginmedia Hi, thanks for getting back to me. All my VM services were down in past 48 hours. Now restored. BUT you seem to have deleted my Sent Box from Virgin email Server. I had 2 sent boxes, but the one deleted is the major one synced to my Windows 10 so can't send imp work documents!!
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Rachele 🍷 (@_Rachele_) reported from Redditch, EnglandLooool. Virgin Media down again. Go to put our postcode in to see if service is affected in Redditch & apparently it's not a valid postcode. At least for a week every night the internet has gone down for about 20 minutes. Not the end of the world of course but a tad frustrating.
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Ryan Taylor (@rtaylorr10) reported from Coventry, England@virginmedia woke up with no wifi connection and when I tried to connect it back on settings, it said incorrect password. Don’t know what happen, last night was working just fine. Anyone had the same experience, would appreciate any help.
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ooom (@MidWorldMo) reported from West Bromwich, England@SammyDamage Virgin media are an expensive shit show of a service I just want a 'strong and stable' WiFi signal in my bedroom. (See what I did there 😝)
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Jane Campion Hoye (@JaneCampionHoye) reported from Birmingham, England@virginmedia My computer guy HAS looked at your forum. We know what the problem is but it needs technical support your end to fix it. It would take the right person 2 mins but we cant get past your incredibly poor customer service to get any kind of tech support. So stressful & frustrating.
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Jason Hannon (@Jasonhannon85) reported from Solihull, England@virginmedia Hi, no reply, no email, please can I have a complaint number
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Jon Gaunt (@jongaunt) reported from Warwickshire, England@virginmedia Virgin media broadband tv and phone got a couple in their eighties hang your head in shame
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clare williams (@clareywilliams) reported from Redditch, England@virginmedia worst customer service I have ever come across!!! Arrange a call back time....dont bother to call back, then continue to bill me for a contract ended nearly months ago!!!!
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Saqib (@Saq5000) reported from West Bromwich, England@virginmedia Could you also tell me why I cannot stream recorded programs when I’m away from home as I am required to be on the same Wi-Fi network which kind of defeats the object
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Jason Hannon (@Jasonhannon85) reported from Solihull, England@virginmedia Hi I’ve had no email reply and no money sent over! Please can this get sorted ASAP! This is awful customer service!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Nicholas (@podzzz1) reported@virginmedia it dropped yet again, this is ****
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Stuart Taylor (@stuartctaylor) reported@virginmedia For the third time - no, it's not an issue on your service page.
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Jack (@jackg91) reported@virginmedia Hi folks - I've used the message function but got no reply. I need to cancel a 24th Sept appointment for a router collection (was a customer) for the 24th September. I'm trying to order prepaid packaging and it keeps saying error with form submission
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Matt Law #WeSayNoToMazepin (@_ginger_kid) reportedAnother awful day as a @virginmedia broadband customer. Dropping out every 10 minutes. Service check even says there is a network issue but won't let me register for updates
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Teri Smith (@TeriSmith7) reported@virginmedia your service checker says no problems but my internet is down AGAIN, three days in a row. What is going on
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Jessica Simpson 🇬🇧🇬🇧🇬🇧 (@Jess_Simpson645) reportedYou know the old saying @virginmedia @VirginMedia_TV ? If it ain't broke don't fix it!!!!
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James Orme (@the_orminator) reported@virginmedia really disappointed with your service today, I was offered a deal and told to have a think about it, when I called today to accept the offer after speaking to 3 people I was told I couldn’t have it? #lies
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Dirk Lee (@UncleDirkie) reported@virginmedia Liaised with someone from the community forum, but no solution given. Got told it's IT who will have to solve it. So whilst waiting 2 days so far for them to contact me, I continue to pay for a service I'm not actually able to use. Thanks Virgin Media.
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Ian (@ianmbas) reported@virginmedia When I called your support line at 11am this morning I was told I would get a call back with the next four hours. It’s been 5hrs and no one called. 😡
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Neil Hickton (@TheBoredGamer) reported@JeSuisTC @virginmedia Issue is affecting more customers than just you. We also have issues, VM engineer can’t come out until Friday afternoon earliest. Seems that it’s ok in the morning time for us, then from 12pm onwards it’s regular drop outs and advice unavailability. As it’s hot, maybe a factor?