Virgin Media

Virgin Media Outage Report in Solihull, England

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Solihull, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Solihull and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Solihull, England 11/12/2025 23:35

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (42%)

    Internet (42%)

  2. TV (35%)

    TV (35%)

  3. Wi-fi (11%)

    Wi-fi (11%)

  4. Total Blackout (8%)

    Total Blackout (8%)

  5. E-mail (3%)

    E-mail (3%)

  6. Phone (1%)

    Phone (1%)

Live Outage Map Near Solihull, England

The most recent Virgin Media outage reports came from the following cities: Oldbury, Birmingham, West Bromwich, Redditch, Smethwick, Walsall, Sutton Coldfield, Coventry, Nuneaton, Royal Leamington Spa, Halesowen and Kenilworth.

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City Problem Type Report Time
United KingdomOldbury Internet
United KingdomBirmingham Wi-fi
United KingdomBirmingham Internet
United KingdomBirmingham Internet
United KingdomBirmingham Internet
United KingdomOldbury Total Blackout

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Solihull, England

Latest outage, problems and issue reports in Solihull and nearby locations:

  • stevegoodman Steve Goodman (@stevegoodman) reported from Nuneaton, England

    @andrew_kemp @bt_uk @virginmedia To be fair to VM I get excellent service round here. No FTTP available from BT though - I think the best I get is a paltry 16Mb/s. However the customer service.. not so good.

  • Saq5000 Saqib (@Saq5000) reported from West Bromwich, England

    @virginmedia The problem has sorted it self out for some reason as I got a message telling me that picture settings were updated when I had turned the box off for a whole day and turned it on again this morning

  • Schoey08 Pete Schofield (@Schoey08) reported from Coventry, England

    @virginmedia again rubbish service. Unable to do anything, all of Virgin servers are down. Can’t book an engineer, unable to update my info. Poor poor poor. Call us back in 2 hours, great! I love@being on hold for an hour. Always an issue. #cancellationdepartment

  • dianej1980 di (@dianej1980) reported from Birmingham, England

    Senior manager at @virginmedia has no customer skills what so ever telling me his going to terminate my contract because of an issue with my bank card that they have since taken payment from month after month same issue defo will not reccomend to anyone

  • rogj82 Roger James (@rogj82) reported from West Bromwich, England

    @virginmedia 2/2- just when my wife answered the phone and your employee told her to f**k off when she politely declined any new deals or offers! Absolutely digusting, glad to be leaving and fair to say if that is how you treat customers of 11 years in total we will never be back

  • dianej1980 di (@dianej1980) reported from Birmingham, England

    @virginmedia Mobile service

  • ooftbbz 𝕠𝕠𝕗𝕥𝕓𝕓𝕫 🦊 (@ooftbbz) reported from West Bromwich, England

    @NeoThe1_ @virginmedia Ugh ours has been down for about an hour now 🙄

  • dgiacamand Daniel Giacaman (@dgiacamand) reported from Birmingham, England

    @virginmedia My broadband it's not working. Yesterday around 1am stoped working.

  • pasty_pete Peter Brocklehurst (@pasty_pete) reported from Solihull, England

    Congratulations virgin media what a bunch of ***** phone them with a problem and they can’t even operate there phone lines and don’t understand how there cable box actually works bell ends

  • JoDtw Jo Darby (@JoDtw) reported from Birmingham, England

    @virginmedia There isn't a fault. It's never been particularly good.

  • thephdrunner Emma Neachell (@thephdrunner) reported from Birmingham, England

    When you’re trying to work from home and your @virginmedia broadband just ‘dies’ without any warning. Please don’t let this be the start of months of issues again 🙁

  • stevegoodman Steve Goodman (@stevegoodman) reported from Nuneaton, England

    @andrew_kemp Yeah, I wouldn't mind it as a permanent bridge to Azure. I'm on Virgin Media though and had problems doing that in the past, though

  • Bexybexxo Bex (@Bexybexxo) reported from Dorridge, England

    Seems to be issues with Virgin Media at my parents #mehhh

  • gezjb gez (@gezjb) reported from Birmingham, England

    @virginmedia you couldn’t get your customer service any worse if you tried ! Shocking

  • cra1gs Craig (@cra1gs) reported from Birmingham, England

    @virginmedia having problems again with the internet. Apparently your app says it’s fine. It’s not. Sort it out.

  • rogj82 Roger James (@rogj82) reported from West Bromwich, England

    @virginmedia 1/2 - I have never know such a disgusting company!! Having answered a call last week from this number 0345 454 1098 (your retentions), where your employee rudely cut me off when I said I could’nt talk at the time, hounded every day since with calls, right up until...

  • liam_S126 liam⚽️ (@liam_S126) reported from Birmingham, England

    @virginmedia your v6 box is actually awful

  • cra1gs Craig (@cra1gs) reported from Birmingham, England

    @virginmedia Yes tried that and just called ur CS centre. Once again the person who took the call couldn’t care less. This is the 2nd time this month it’s gone down without any explanation or compensation

  • ooftbbz 𝕠𝕠𝕗𝕥𝕓𝕓𝕫 🦊 (@ooftbbz) reported from West Bromwich, England

    @virginmedia It’s back up now thanks, was down for about 2 hours 🥰

  • cra1gs Craig (@cra1gs) reported from Birmingham, England

    @virginmedia Yes it does. Apparently there is a known issue in the area and it won’t be fixed until 12 tonight. This is not good enough

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • jopenno Jo Pennington (@jopenno) reported

    @virginmedia Cancelled my services on Jan 8 due to woeful service. Email on Tues confirms TV hasn't been cancelled and new cost is more than original package. On THIRD day of trying through to anyone who can help via your 'instant' messages. Average time till response 5 hours.

  • kleex kayleigh vialls (@kleex) reported

    @virginmedia So in order to get my problem resolved you are advising me to contact you & raise a complaint using the same number that I’ve been on hold too for hours on end!! 👏🏼👏🏼 if I could get through & resolve my problem I wouldn’t need to complain!! I have now contacted the Ombudsman

  • Doddstar79 Andrew Dodd (@Doddstar79) reported from Bathford, England

    @virginmedia fibre down yet again. Seems to be every day about this time, and a few more times in the afternoon. So bloody annoying.

  • jnlangton joseph langton (@jnlangton) reported

    @peltonboy @virginmedia its shite when it goes down

  • Parqueros Pete Parker (@Parqueros) reported

    @virginmedia 5: These engineers arranged for another team to rectify the water logging issue. They have yet to do this.

  • MrHarryBithell Harry B (@MrHarryBithell) reported

    Why have @virginmedia given up on answering calls? Some of the worst customer service around.

  • lucie_spokes Lucie Spokes (@lucie_spokes) reported

    @virginmedia is there ANYONE available to help with my billing. Every time I call it says that all advisors are busy then hangs up, and I don’t get an answer from the online chat.

  • hoppinhoppiness Stellapulvis (@hoppinhoppiness) reported

    @virginmedia Vm- ive just been on hold for literally 1 hour, only to be cut off when it started ringing. I cant upgrade online, i cant cancel online. And my bill is about to go up to ridiculous amounts in 2 weeks. What am i supposed to do.

  • rdwood89 Richard Wood (@rdwood89) reported

    Why do you have to be on hold for over na hour to cancel your broadband @virginmedia surely an easier way?

  • mozzy_jp peejay (@mozzy_jp) reported

    @virginmedia how do we get through to you? Your number immediately cuts off to "we're too busy" and there's no live chat. We're a year into covid now. Surely you've got a grip on it? Please advise, we want to cancel