Virgin Media Outage Report in Solihull, England
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Solihull come from postal codes B91.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Solihull, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Solihull and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 11: Problems at Virgin Media
Virgin Media is having issues since 08:00 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Solihull, England
The most recent Virgin Media outage reports came from the following cities: Smethwick, Royal Leamington Spa, Birmingham, Oldbury, West Bromwich, Redditch, Walsall, Willenhall, Solihull, Coventry, Nuneaton, Rowley Regis, Warwick, Halesowen and Sutton Coldfield.
| City | Problem Type | Report Time |
|---|---|---|
 Smethwick |
Internet | |
| Royal Leamington Spa |
Internet | |
| Birmingham |
Wi-fi | |
| Birmingham |
Internet | |
| Birmingham |
Wi-fi | |
| Oldbury |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Solihull, England
Latest outage, problems and issue reports in Solihull and nearby locations:
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Stuart McCullagh
(@stumccullagh) reported
from
Solihull, England
@virginmedia Internet down yet again!!!!! Awful customer service yet again!!!
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Ben Gorman
(@bjwgorman) reported
from
Solihull, England
@virginmedia Always but it makes no difference. There have been issues where I live since the start of lockdown. I have made a complaint but it’s gone no where.
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Samantha 🤶🏻
(@essjayarr) reported
from
Coventry, England
It’s not just a Virgin Media issue I don’t think... we’re on Sky and it’s not working? #PUSB
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Samantha 🤶🏻
(@essjayarr) reported
from
Coventry, England
Think the issue is with Virgin Media now... Sky gang seem to have stuff working again. Fingers crossed Virgin sorts itself.
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Kapil Chawla
(@kchawla81) reported
from
Coventry, England
@fraughtuk @virginmedia I’ve had the same horrible experience, it’s beyond shocking, and something that needs to be complained with the ofcoum ombudsman... @Ofcom
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Kapil Chawla
(@kchawla81) reported
from
Coventry, England
@PapaNichs @virginmedia I wouldn’t recommend you go with virgin in any case, I recently signed up and have been repenting since... try Vodafone broadband hear that they’re proving great service/speed...
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Ade1701
(@Ade1701) reported
from
Dorridge, England
@virginmedia After a couple more wasted hours and speaking to two more useless, rude and incompetent call centre operatives your customer retention team actually listened. Might help if ALL your call centres were UK based and had some compassion.
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Ade1701
(@Ade1701) reported
from
Dorridge, England
@virginmedia Waited over an hour on hold only to be hung up on by an extremely rude call centre operative after explaining I’m trying to administer my father’s account as he’s just died! @virginmedia you disgust me!
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Sophy Ellis
(@SEllisXD) reported
from
Coventry, England
@virginmedia Look at that on hold then cut off storey of this issue.... again and again and again and again I’ll just do the same again tomorrow
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Mick Sharry Esq.
(@Mylesahead) reported
from
Coventry, England
@virginmedia WiFi gone are you having problems ?
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Martin Warren
(@ccfcfan) reported
from
Coventry, England
What’s happened to the Sky Sports Red Button service @virginmedia ? Not working
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Emma Jane Wylde
(@EmmaJaneWylde) reported
from
Coventry, England
@Virgin @virginmedia my virgin television and WiFi has gone down throughout my whole are, people reportinf on local community group. When will it be back on? Cheylesmore, Coventry. Need to work from home.
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John Stanton
(@Stanton_J) reported
from
Solihull, England
@virginmedia help required, #customerexperience #badcustomerservice waiting for a call back since 1pm yesterday, Six times complained about the issue in last year each time told it will be sorted and it isn’t.... Do you want this customer or do you want to lose another to @skytv
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Martin Warren
(@ccfcfan) reported
from
Coventry, England
@RobGyde @BenjaminLipman Not working on virgin media
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Ade1701
(@Ade1701) reported
from
Dorridge, England
@virginmedia Does anyone at Virginmedia ever actually answer phones? Calling from my parent’s number, supposed to be listed as vulnerable/priority. No answer for over 40 minutes! The hold music is torture, and zero indication of how long the queue is! Your customer service sucks!
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Tracey Simkins
(@simkins_tracey) reported
from
Halesowen, England
@virginmedia I am a new customer who was supposed to be installed yesterday, only to be told that they couldn’t do the job. I am now without any TV and broadband unable to work due to this.I am left without any contact & waiting for another he for c/services to answer!! 😡 Help!
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Martin Warren
(@ccfcfan) reported
from
Coventry, England
Come on @virginmedia sort out your sky sports red button service not working
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Sophy Ellis
(@SEllisXD) reported
from
Coventry, England
@virginmedia call dropped AGAIN 3rd time today from technical support, can’t use your online service as it’s saying I am no longer a customer but thanks for taking my bill payment today. That’s another 4 hours I won’t get back why is it so impossible to actually get some help?!?
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Martin Warren
(@ccfcfan) reported
from
Coventry, England
@debnelson1964 @virginmedia Not working for me
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victoria nicholson
(@bicovico) reported
from
Solihull, England
@virginmedia I pay £22 for sky sports - asked for it to be removed and the price has only gone down £13 . How is that right, fair or legal ?
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Lina G
(@liiiiiinag) reported
@virginmedia Iv just been cut off after 35mins waiting time itz disgusting & on 1st call ur collegue disappeared 2 get info & never bothered comeing back on phone wile i woz kept waiting itz bloody awful service !!!!!
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iadzez
(@iadzez) reported
@virginmedia Newest hub and most devices including my pc thats using wifi, my brother has his ps5 connected up via ethernet and even he said hes having issues
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jimbobalula
(@jimbobalula1) reported
@virginmedia I work for a living. I can't get to a phone at 8am to wait for ever for a reply. I wish I'd just cancelled as I was intending to. The only decent response is from you people on Twitter but you can't help really, just pass us on, the rest of customer service is hopeless.
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jimbobalula
(@jimbobalula1) reported
@virginmedia I work for a living. I can't get to a phone at 8am to wait for ever for a reply. I wish I'd just cancelled as I was intending to. The only decent response is from you people on Twitter but you can't help really, just pass us on, the rest of customer service is hopeless.
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Barry Hooper MCIM FCIPS
(@BarryPHooper) reported
@virginmedia Today but I have been told you can’t help or sort out the issue and I still have to wait 20 days! Why?
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Ben S
(@upinsmoke66) reported
@virginmedia My patience is all used up. Still battling WhatsApp bot with no progress. Do you just get away with this because all ISPs are as bad?
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Betty
(@Betty81719090) reported
@virginmedia when will your systems be up and running? I want to cancel my contract
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CollegeJocks
(@CollegeJocks) reported
@virginmedia You should be promoted to the very top as nobody else gives a crap @LutzSchueler
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Dan Williams
(@danrwilliams82) reported
@virginmedia It was never a bolt on when we had it previously. I feel like we have been misled here!
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Kay Smith
(@specialk3576) reported
@virginmedia I’ve had enough. I attempted to call given I can’t get through here and after being on a call for 45 mins Ive just been cut off!!! Utterly appalling service. Please can I have your complaints number as I can’t find that either