Virgin Media Outage Report in Solihull, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Solihull, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Solihull and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (41%)
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TV (30%)
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Wi-fi (11%)
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Total Blackout (10%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Solihull, England
The most recent Virgin Media outage reports came from the following cities: Birmingham, Royal Leamington Spa, Nuneaton, Walsall, Coventry, West Bromwich, Oldbury, Halesowen, Redditch, Kenilworth, Sutton Coldfield, Willenhall, Astwood Bank, Warwick and Wednesbury.
| City | Problem Type | Report Time |
|---|---|---|
 Birmingham |
Internet | |
| Birmingham |
Internet | |
| Royal Leamington Spa |
Internet | |
| Royal Leamington Spa |
Internet | |
| Birmingham |
Total Blackout | |
| Birmingham |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Solihull, England
Latest outage, problems and issue reports in Solihull and nearby locations:
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Roger Leitch
(@notdodgy) reported
from
Solihull, England
@virginmedia Every morning around 9:30 this week, our business broadband has stopped working. Lights look normal and we need to power cycle to get service back. What's going on? Postcode B90 3BD Do you have a back up option available as this affects card payments.
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Steve Whittington
(@stevewhittbrum) reported
from
Birmingham, England
@virginmedia still not received service. Cut off twice in last two calls having waited a long time to get through. How can you resolve please ?
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dean condliffe 🏴
(@DeanCondliffe) reported
from
Birmingham, England
@Kimothy_roll @virginmedia @Ofcom It’s just really poor customer relations. To not respond to a complaint. Only interested in taking your money, once they have that they no longer care.
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Paul M Crowley
(@crowley1959) reported
from
West Bromwich, England
@virginmedia The link you sent me only covers complaints about your services not account payable or refunds. I feel someone needs training. Awful service, I am going to this in the hands of a debt collection agency.
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Paul Want
(@Wanty72) reported
from
Royal Leamington Spa, England
@virginmedia messaging you here as using the website to find help I just get lots of Bad Request errors. Our Virgin Box keeps turning on and off by itself and we need a replacement. Please advise, thanks
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dean condliffe 🏴
(@DeanCondliffe) reported
from
Birmingham, England
@virginmedia Still waiting on a call from 26th April. Spoke to customer services several times. No success. Really annoying that it’s so difficult for somebody to pick the phone up and talk. Perhaps VM know that they are in the wrong. @Ofcom thoughts? Always collect payments in time eh, Dean
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dean condliffe 🏴
(@DeanCondliffe) reported
from
Birmingham, England
@virginmedia They lied and told me that they had called the house phone. They hadn’t. They updated my contact number to my mobile. I chased this 4 days later and was told my number had been updated and the complaint was still open and I will receive a call. Guess what?
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Scott badham
(@scbadham) reported
from
West Bromwich, England
@virginmedia Engineer visit happened last week and I was told I need a new cable fitting outside my property when I have said this to your fault Steen I have tried charging me £25 and now they are just sending out an engineer to look for problems yet again
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Scott badham
(@scbadham) reported
from
West Bromwich, England
@virginmedia So why do you just feel that this next appointment is going to be a waste of time because I already know what the issue is and he’s I’m gonna have to rebook another appointment for someone else to come out and sort the issue out
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chris
(@Covlad459811) reported
from
Coventry, England
@Ledscov @virginmedia We are going to cancel the lot tomorrow as good as the product is not prepared to pay this sorta money with the price of everything going us they will be sacrificed
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derek
(@Dereklad) reported
from
Birmingham, England
Virgin media is a good sim card to have in birmingham.dont touch three network there crap.
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Ben Ritmeyer
(@benritmeyer) reported
from
Solihull, England
@virginmedia broadband down in B92
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marie lucid 💙
(@marieluc) reported
from
Coventry, England
@virginmedia can’t access #TysonFury fight ?help
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leo
(@leomountford4) reported
from
Birmingham, England
@virginmedia help
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chris
(@Covlad459811) reported
from
Coventry, England
@Wozza5882 @virginmedia Not working for me me either
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chris
(@Covlad459811) reported
from
Coventry, England
@virginmedia No problem guys managed to get it after about 15 mins
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Aqeel Butt
(@akz147) reported
from
Birmingham, England
@virginmedia What does that even mean .. she cut me off after 2 hours of waiting on the phone.. what type customer service is acceptable at virgin media!!
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Roger Leitch
(@notdodgy) reported
from
Solihull, England
@vmbusiness Every morning around 9:30 this week, our business broadband has stopped working. Lights look normal and we need to power cycle to get service back. What's going on? Postcode B90 3BD Do you have a back up option available as this affects card payments.
-
dean condliffe 🏴
(@DeanCondliffe) reported
from
Birmingham, England
@virginmedia Poor internet. 500+ disconnections in a week when I’m paying for the highest package. Tried to downgrade package to save money, told I can’t. List is endless & all on file, supposedly!
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Curtis Thomas
(@curtis_thomas97) reported
from
Nuneaton, England
@virginmedia 2 weeks because of your incompetence and you act like it's not your problem. My partner works from home so explain to me how she will do that because you have failed to provide me the service on the agreed date?
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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gmax
(@SandraD70570437) reported
@DrHoenderkamp @virginmedia It seems companies don’t care any more about customer service. It’s very weird 🥴
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Renée Hoenderkamp
(@DrHoenderkamp) reported
Grrrrr, made decision to switch to .@virginmedia for broadband. Waited in all afternoon. Called 5x and waited 30mins + each time, cut off after 35m once. Guess what? They didn't come. Now have sent me a new PM to wait in!! How do companies feel that this level of service is okay?
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tony
(@tony1232579) reported
@DrHoenderkamp @virginmedia dont, virgin broadband is terrible,i use to have it and it was always going off,plus price seemed to go up every month.
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Howard Martin 🇺🇦🇪🇺
(@HJMKent) reported
2/2 of @virginmedia saga - their Twitter team have tried to help, they offered a web chat yesterday at 10am via link they would send & "forgot" (4th joke) so tried again today, but guess what? The link broke (5th joke). A media company whose technology doesn't work! (6th joke)
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Renée Hoenderkamp
(@DrHoenderkamp) reported
@Summerslease1 @virginmedia I know but Sky, who have. awesome customer service can't deliver any decent speed to me. I'm kinda stuck between a nice rock and a horrid hard place...
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Jem 🇺🇦
(@jemclay) reported
@HJMKent @virginmedia I’ve just got changed after 20 years with them! Way too expensive and even the visiting engineer couldn’t resolve the issue of terrible Wi-Fi despite paying for the fastest speed.
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Howard Martin 🇺🇦🇪🇺
(@HJMKent) reported
@jemclay @virginmedia I've been with them since mid 90's Jem & actually have no issues with the tv & broadband I get from them but dealing the the "back office" side it's the worst I've ever known! I'm putting it all in email I'm sending to CEO when I finish it tomorrow! He's only on £8m pa poor guy!
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Howard Martin 🇺🇦🇪🇺
(@HJMKent) reported
2/2 of @virginmedia saga - their Twitter team have tried to help, they offered a web chat yesterday at 10am via link they would send & "forgot" (4th joke) so tried again today, but guess what? The link broke (5th joke). A media company whose technology doesn't work! (6th joke)
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Avril
(@dragon15a) reported
@virginmedia …WHY was I not notified? It is to this I cannot get an answer!! Disgusting lack of customer service and a very stressful day as I’m working from home!
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Auntie Social
(@auntiesocial73) reported
@virginmedia are there known issues in the E4 area?