Virgin Media outages and service status in Solihull, England

Problems in the last 24 hours in Solihull, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Solihull, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Solihull, England

The most recent Virgin Media outage reports came from the following cities: West Bromwich, Birmingham, Oldbury, Walsall, Coventry, Wednesbury, Sutton Coldfield, Redditch, Royal Leamington Spa, Warwick, Bromsgrove, Solihull, and Halesowen.

City	Problem Type	Report Time
West Bromwich	Wi-fi	7 hours ago
Birmingham	Internet	11 hours ago
Birmingham	Internet	1 day ago
Birmingham	Internet	1 day ago
Birmingham	Total Blackout	1 day ago
Birmingham	TV	1 day ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Solihull, England

Latest outage, problems and issue reports in Solihull and nearby locations:

• 
  Stuart McCullagh (@stumccullagh) reported 31 seconds ago from Solihull, England

  @virginmedia hi I’ve had an ongoing complaint since September, I’ve had an email to contact yourselves but the phone number is getting me nowhere , is there another way of contacting the complaints dept?

• 
  Gordé 🦩 (@ReissOmari) reported 5 minutes ago from Birmingham, England

  @virginmedia Hi, I’m getting around 80mpbs now, should be 350 though, when I try and test it says there’s a problem in the area, but no further information

• 
  ch Saqib (@saqibsvideos) reported 8 minutes ago from Birmingham, England

  @virginmedia Sending me over bill again and again n customer service is even more worst

• 
  Gordé 🦩 (@ReissOmari) reported 8 minutes ago from Birmingham, England

  @virginmedia Think we need to call an engineer out anyways, before the outage I was only getting 600mbps max when my package is the 1Gig.

• 
  Casey Rain (aka S-Endz) (@CaseyRain) reported 9 minutes ago from Birmingham, England

  Had an @virginmedia broadband outage on Sunday for 2 hours. Since then, connection so spotty that I'm getting 10 seconds of completely dropped packets followed by 20 seconds of slow-as-molasses ping times once every 10 minutes.

• 
  Hamps (@F1Dweeb) reported 11 minutes ago from Redditch, England

  Broadband not working folks and your site keeps crashing on 4g @virginmedia

• 
  Satish Danny Paul (@________Danny) reported 16 minutes ago from West Bromwich, England

  @virginmedia i logged another complaint 1 to 2 weeks prior and heard nothing back. i was advised by cust service a month ago not to log a formal complaint and log an internal complaint instead

• 
  Stuart McCullagh (@stumccullagh) reported 17 minutes ago from Solihull, England

  @virginmedia hi I was on a web chat last Sunday my TV was meant to be fixed by yesterday but it’s still not working & my other box is playing up now as well as the internet it’s been a month now & im paying a lot of money for a service I’m just not getting

• 
  Gordé 🦩 (@ReissOmari) reported 22 minutes ago from Birmingham, England

  And just like that my @virginmedia is off again, no internet whatsoever. Embarrassing service from them, very disappointed and frustrated.

• 
  Satish Danny Paul (@________Danny) reported 24 minutes ago from West Bromwich, England

  @virginmedia I called cust serv today after logging complaint on 26th Nov and hearing nothing back. cust serv asked me to request my data and voice calls. listen to it myself and then send proof of being missold a contract/virgin error, so virgin can then resolve the matter and complaint

• 
  Mick Sharry Esq. (@Mylesahead) reported 24 minutes ago from Coventry, England

  @virginmedia internet down , is there a problem ? I am working from home & need it ? What time does you office open ?

• 
  Satish Danny Paul (@________Danny) reported 24 minutes ago from West Bromwich, England

  @virginmedia I received my new 500+mps broadband only to get 6mps on my phone in my room. The Router is Terrible and cannot send the speed to devices via wifi. Not Good for anyone

• 
  Evan Davis (@EvanD) reported 27 minutes ago from Birmingham, England

  @eerosupport hi. I have a Eero 6+. If I connect it to @virginmedia 1gbps service, will I get 1gbps?

• 
  James (@JMEden_97) reported 32 minutes ago from Solihull, England

  I hate VirginMedia me getting stupid little lag spikes

• 
  tarun (@tarun65170952) reported 41 minutes ago from Birmingham, England

  @virginmedia Im getting slow speeds on my broadband. My package is volt and which should be 250mbs im getting less that half of that. Please ask your team to look into this

• 
  Rob Chipman (@robchippyman) reported 45 minutes ago from Birmingham, England

  @Tilton247 @virginmedia I had the same for 2 years. Constantly disconnecting on a daily basis . Changed the Hub and it worked straight away. No issues since. Good luck getting a new hub off them though.

• 
  Gordé 🦩 (@ReissOmari) reported 48 minutes ago from Birmingham, England

  Ended up just reconnecting my TP Link router, it seems the problems were with my Hub 5 because everything seems to be working fine now. Not great @virginmedia

• 
  Robin Johnson (@robintjohnson8) reported 48 minutes ago from Coventry, England

  @virginmedia As I am a sane human being, I’ve already looked online for help. Why answer like this - an obvious bot response. ??

• 
  Alex Barker (@amancalledalex) reported 48 minutes ago from Coventry, England

  @GeorgeMonbiot @VodafoneUK I had a problem with @virginmedia which eventually got sorted out, but not before going to their Executive Team. Customer care was nonexistent on the phones. Customer care is challenging but staff need to show much more empathy with the customer.

• 
  dean condliffe 🏴󠁧󠁢󠁥󠁮󠁧󠁿 (@DeanCondliffe) reported 54 minutes ago from Birmingham, England

  The day ends with a Y 🤝 Virgin media not working again

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  john (@jhargie4) reported 3 minutes ago

  @o2 @virgin @virginmedia CEO LUTZ SCHUELER received a call from your office regarding my complaint and when I asked a direct question rather than answer your representative went silent before abruptly disconnected the call with no warning. Great customer service.

• 
  Seren 7 (@Seren_7) reported 5 minutes ago

  @virginmedia your online chat to us hasn’t worked for over 6 weeks. I have only been able to cancel today after being on a 1 hour call. Please advise when my account will be credited?

• 
  karl heaney (@karlheaney1978) reported 5 minutes ago

  Internet down and no information!!! North Ayrshire @virginmedia

• 
  Irate_Jobbie (@Irate_Jobbie) reported 5 minutes ago

  @AwTroon Many, many years ago, I called virgin media to tell them I was leaving. They asked why, I said you don't offer value for money anymore. Sorry you're leaving but that is the best price, you already have. It was expensive. No problem, bye now. Next day, virgin cold calls me. Asks me to confirm who I am. I said no, you are calling me, you should know. Guy was annoyed as he was phoning to offer me a better deal. I said fine, I'll call the same retentions team I called yesterday to leave and I'll know it's actually virgin. He got angry, said they can't offer discounts, only he could and if I didn't confirm my details, he couldn't give me the offer. I just told him I could no longer do business with virgin due to such poor security procedures. He seemed very angry about the fact I wasn't willing to give personal identifiable information to a stranger cold calling me. Never paid them a penny again.

• 
  Khal (@khal_lfc) reported 6 minutes ago

  @Bev2810 @virginmedia I moved to YouFibre as @virginmedia was just too expensive and the service has been appalling over the last year

• 
  Malcolm Sillick (@Malcolm_Sillick) reported 7 minutes ago

  @LeilaniDowding @EE Lellani, it's not just EE, it's everyone. Even those on cable (Virgin Media) still have to have the phone plugged into the router. Seems like a good idea, until you get a power cut (which can be supported by a back-up battery, which is NOT given as standard) If the internet goes down, then so does your phone. Great if you have a mobile, but if you live in an area with a poor mobile signal, so reply on 'Wi-Fi calling' in the house, then when the internet goes down, you also have no mobile service. It's called progress!!

• 
  Chris Wiper (@chris_wiper) reported 8 minutes ago

  @virginmedia @Bigdeano88 Hi @virginmedia I am experiencing the same issue?

• 
  BirchillsBoy (@BirchillsBoy) reported 13 minutes ago

  It's later this month I can put my notice in with Virgin Media. £40 a month for just broadband is too much. Speed is fast and the service has been good, but I am now running a 5G router alongside from Three at £11 a month rising to £22 next year. Similar speeds. Financial decision.

• 
  John 🏴󠁧󠁢󠁥󠁮󠁧󠁿🇬🇧 (@John_Of_Eng) reported 14 minutes ago

  @virginmedia your app and customer service are absolutely dreadful. I only want to change a direct debit date for Christs sake.

• 
  Darren (Dazza) (@scouse9000) reported 15 minutes ago

  @CheekyVic @virginmedia Yes I would totally agree with that! I had to get in touch with one of the directors to sort my account out! She waved the massive bill if I dropped my complaint!! We had closed the account 5 months before that! Shocking customer service!!