Virgin Media Outage Report in Solihull, England

Problems in the last 24 hours in Solihull, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Solihull, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

• Internet (56%)
• Wi-fi (21%)
• Total Blackout (10%)
• TV (8%)
• E-mail (4%)
• Phone (2%)

Live Outage Map Near Solihull, England

The most recent Virgin Media outage reports came from the following cities: Birmingham, Oldbury, Redditch, Walsall, Coventry, West Bromwich, Warwick, Royal Leamington Spa, Wednesbury, Solihull, Smethwick, Willenhall, Rowley Regis, Halesowen, and Sutton Coldfield.

City	Problem Type	Report Time
Birmingham	Internet	8 hours ago
Oldbury	Internet	10 hours ago
Birmingham	Internet	12 hours ago
Birmingham	Internet	1 day ago
Birmingham	Internet	1 day ago
Birmingham	Wi-fi	1 day ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Virgin Media Issues Reports Near Solihull, England

Latest outage, problems and issue reports in Solihull and nearby locations:

• 
  Dan Bull 🍐 (@itsDanBull) reported 1 minute ago from Birmingham, England

  @MrDKOz @virginmedia I asked Virgin's technician about the business package when i joined and he specifically said I wouldn't need it because their fibre service is so reliable it'd be a waste of money to go for the business package. I remember that vividly and it turned out to be terrible advice.

• 
  STEEEB (@mavMclovin77) reported 11 minutes ago from Birmingham, England

  @virginmedia been very poor,in B29, had the hub replaced Friday,still no better,awful service

• 
  Rob Wadrup (@WadrupR) reported 15 minutes ago from Solihull, England

  @virginmedia once again your service is shocking. This month alone I’ve lost my connection and tv so many times. I bet you soon be on the phone when I stop my standing order next week

• 
  Aaliya (@Aaliya_UK) reported 18 minutes ago from Birmingham, England

  @virginmedia Not officially complained as hoped it would be resolved due to repeated reassurances I’ve had! Shouldn’t have to log a complaint for your error (verified by your engineers)! Cost of GP Partner husband (&my) time far exceeds cost of line rental we are paying for no landline!

• 
  Tom (@TomPG92) reported 20 minutes ago from Birmingham, England

  @virginmedia my parents virgin media account is under my email, only issue is that I don’t live with them, just signed up with you and now thats under my email too, when I try to sign into my account I get theirs, it says your can’t change an account email either..

• 
  SUSAN (@Susiec64) reported 21 minutes ago from Halesowen, England

  @virginmedia Internet is all over the place today, Halesowen, what's going on. My neighbours are all having same issue.

• 
  morble (@sophiemorbey) reported 28 minutes ago from Birmingham, England

  Within 24 hours of me ringing @virginmedia, we’re up and running with broadband (it’s also dead fast, bonus) 👏🏼 If anyone is considering @NOWTV for internet, PLEASE don’t bother. They are honestly the worst provider I’ve ever come across.

• 
  Mat 🏳️‍🌈 (@EgglestonMathew) reported 31 minutes ago from Birmingham, England

  @virginmedia huns ya broadband is broken , again.

• 
  Aaliya (@Aaliya_UK) reported 34 minutes ago from Birmingham, England

  Had v patchy internet, when @virginmedia resolved it in April, they connected the wrong cable, cutting off our landline for pt calls (mobile blackspot) Numerous promises frm managers @virginmedia & “urgent service requests” since. Last engineer visited yest. Still not resolved😡

• 
  Helen Rollins (@kittykatrollins) reported 35 minutes ago from Birmingham, England

  @virginmedia hi. Trying to get through to you but permanently met with an automated voice. Please can someone contact me. We’ve been having broadband issues for a long time. tried to log into the hub but it says someone else is already logged in. We really need support from you.

• 
  Danny Moss (@Mossymossy3) reported 35 minutes ago from Solihull, England

  @virginmedia your customer service is the worst I have ever encountered, I have been transferred 9 times and no resolution, utter joke , I will be cancelling all my services with you. What a disgrace

• 
  David smith (@Davidjocksmith) reported 39 minutes ago from Birmingham, England

  @virginmedia No, it’s terrible

• 
  Rob Wadrup (@WadrupR) reported 42 minutes ago from Solihull, England

  Just watched the @virginmedia advert they must of used a different provider to get there videos posted as your service is diabolical Like I say monies due next week I cancel direct debit and you will respond with a stupid message.

• 
  David smith (@Davidjocksmith) reported 44 minutes ago from Birmingham, England

  @virginmedia your poor service is killing me, internet comes on for 10 minutes every hour, causing chaos at home now with all the family not able to study or for me to work.😞

• 
  Dan. (@Daniel_Gaskarth) reported 45 minutes ago from Redditch, England

  @virginmedia any reason why my Wi-fi is down. I’ve reset it twice at the wall and still won’t connect to anything

• 
  Simon Froggatt (@FroggattSimon) reported 45 minutes ago from Solihull, England

  @davo1982 @virginmedia Went down in B92 also Fudgy. Up again after 45 mins. Does crash too often

• 
  MH (@Mijan93243645) reported 47 minutes ago from Birmingham, England

  @virginmedia Your text service is worse than speaking to someone live

• 
  Craig (@cra1gs) reported 48 minutes ago from Birmingham, England

  Internet is down again @virginmedia It’s a Friday night. Sort it out.

• 
  Martin Clarke (@MartinClarke165) reported 49 minutes ago from Birmingham, England

  @virginmedia are the worst I’ve known them in 15 yrs! I’ve had no tv for the last few days and an engineer coming in a week! Really! Also have an outstanding contract issue since March 23rd. Promised call back by managers but never comes. Avoid them!!

• 
  Andrew Horton (@Villandrew) reported 56 minutes ago from Solihull, England

  @villa19799 @O2 My mrs Is with @O2 and signal and 4G has been horrific lately, I’m on @virginmedia and have had no issues whatsoever .

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Paul Mackenzie Ross (@pmross) reported 5 minutes ago

  @virginmedia Morning AR. I wasn’t given a timescale. I’m at work with my daughter because there’s reliable BB there. Otherwise we can’t do work or schoolwork. I had to file an official complaint this AM, it’s 19 days now and MUST be fixed ASAP. Chasing you for fixes is exhausting.

• 
  Richard Hartley (@wiredbarrister) reported 5 minutes ago

  @virginmedia Service checker shows no issues. However, I have massive issues. I have checked all the connections and reset the router several times. Still not working.

• 
  Tim G (@timbo_g08) reported 5 minutes ago

  @virginmedia To discuss intermittent broadband quality the last year. Erratic behaviour of super hub the last year. Unjustified price rise you are wishing to implement during these difficult times. And now the fact I want to cancel my contract and am moving anyway

• 
  George Panteli (@GullyOnline) reported 6 minutes ago

  @virginmedia Why are you asking questions you know the answer to? if there wasn't a fault I wouldn't be tweeting you to rectify. And you telling me you're working on fixing an issue don't help with the issue if your own website doesn't match the information you are sending out So you tell me

• 
  Nicola (@Nicola21678132) reported 8 minutes ago

  @virginmedia I don’t need an automated line to tell me there’s an issue as the fact that nothing is working again for the 6th day running tells me that there is something wrong!

• 
  Paul Holt Guardian Of Tux (@TravelsOfTux) reported 11 minutes ago

  @virginmedia Price increase when I can get the same package as a new customer considerably less than the £3.50 a month discount for 6 months you're offering. Thankfully I'm off this week so I'll try again tomorrow,

• 
  Richard Hartley (@wiredbarrister) reported 12 minutes ago

  @virginmedia no Internet for 48 hours. Working from home and home schooling dead in the water. 150 number not working. Other numbers for customer support not working. No live chat available. Deeply disappointed today.

• 
  highton design studio (@askhighton) reported 14 minutes ago

  @virginmedia Accused of shouting no notes on account refused to answer questions and left phone line open with silence 5:45 still nothing 5 hours of nothing the pandemic is not an excuse for poor service.

• 
  Alex Whittaker (@alexdwhittaker) reported 19 minutes ago

  @lorenzowood @virginmedia Exactly - we would be told there was no record of a service outage and then be told that it was affecting our whole neighbourhood - often in the space of the same conversation - eventually we just gave up, which I’m now reassured was clearly the right decisions

• 
  SNG101 (@Sn68K) reported 20 minutes ago

  @virginmedia @NorthfieldsHome @WENeighbours Patchy internet in London W13 area last few days. Calling 150 states will be sorted by 1020am but no day stated? Kids are having drop outs during home schooling. It’s stated as a service issue. When will this be resolved please?!