Virgin Media

Virgin Media Outage Report in Solihull, England

Problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

The latest reports from users having issues in Solihull come from postal codes B91.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Solihull, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Solihull and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Solihull, England 01/13/2026 08:45

January 13: Problems at Virgin Media

Virgin Media is having issues since 10:40 AM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (59%)

    Internet (59%)

  2. Wi-fi (18%)

    Wi-fi (18%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (1%)

    Phone (1%)

Live Outage Map Near Solihull, England

The most recent Virgin Media outage reports came from the following cities: Birmingham, Oldbury, Wednesbury, Nuneaton, Walsall, Royal Leamington Spa, West Bromwich, Coventry, Solihull, Redditch, Rowley Regis, Sutton Coldfield, Smethwick, Halesowen and Willenhall.

Loading map, please wait...
City Problem Type Report Time
United KingdomBirmingham Internet
United KingdomBirmingham Internet
United KingdomOldbury Internet
United KingdomBirmingham Internet
United KingdomWednesbury Internet
United KingdomNuneaton Phone

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Solihull, England

Latest outage, problems and issue reports in Solihull and nearby locations:

  • btirmizi Syed Bilal Tirmizi (@btirmizi) reported from Coventry, England

    @virginmedia I would like to know why these replacements are done. I am new customer and received my this device not long ago.

  • btirmizi Syed Bilal Tirmizi (@btirmizi) reported from Coventry, England

    @virginmedia I would like to show my non satisfaction on customer response. It was first time I engaged with virgin services and it is extremely bad experience so far. I wonder whether I did the right to choose Virgin.

  • d_galvinio D...G (@d_galvinio) reported from Coventry, England

    @virginmedia hi is there any other number I can call for a uk call centre please, i’ve had enough with being on the phone for up to half a hour at a time trying to sort my Internet only to be cut off, And for them to continue telling me they’ve sorted out my issue when they ain’t

  • evansaviography Andrew Evans (@evansaviography) reported from Solihull, England

    @virginmedia @siandsal Well here in Solihull 120miles north no one on Virgin has a mobile signal either!!!

  • RichieZuLuBatch Richie 11 Batch (@RichieZuLuBatch) reported from Birmingham, England

    @virginmedia what the hell is wro with your broadband it keeps coming on off on off it’s dog shit

  • btirmizi Syed Bilal Tirmizi (@btirmizi) reported from Coventry, England

    @virginmedia But I have been specifically told to return the hub before getting new one as standard procedure. Also been told to email customer services to allow keeping the hub until new one arrives.

  • edbaker1965 Ed Baker (@edbaker1965) reported from Redditch, England

    Well that call to @vmbusiness about #VirginMobile has seriously made me reconsider being a customer #Rude #Unhelpful and unable to offer any support other than ring Mon-Fri 8-6 HELLO business works 24x7 #21StCentury

  • VickyJoel Vicky Joel (@VickyJoel) reported from Royal Leamington Spa, England

    @virginmedia Hi, it’s not possible to DM you. Been on the phone to 0345 number to resolve a payment taken from my account. Call eacalated to supervisor for him to be monosyllabic and then leave the call. If I hang up now, it’ll be me still without my £ and having to start again

  • violah31 Carol Herbert (@violah31) reported from Birmingham, England

    @virginmedia has terrible customer service. I’ve spoken to 3 people and still can’t leave #cancelation #held_hostage 😡

  • d_galvinio D...G (@d_galvinio) reported from Coventry, England

    @virginmedia Already tried it guys, absolutely nothing, it’s also a replacement router that received on the 12th of March, phoned 6 times over the weekend for them to tell me everything is ok when I was experiencing slow connection, now nothing!

  • btirmizi Syed Bilal Tirmizi (@btirmizi) reported from Coventry, England

    @virginmedia I have been asked to email that I wish to keep the old device until new one arrived so that I have prove in case of penalty. I am surprised why I will be penalized for something initiated from the service provider.

  • EgglestonMathew Mat 🏳️‍🌈 (@EgglestonMathew) reported from Birmingham, England

    @virginmedia That’s says no known issues. So I think there’s an issue with that too. Broadband doesn’t appear on any searches it’s like it’s disappeared . There’s an engineer coming tomorrow

  • d_galvinio D...G (@d_galvinio) reported from Coventry, England

    @virginmedia absolutely no internet service in the cv5 area, any updates please

  • bilbody Scott Billing (@bilbody) reported from Birmingham, England

    @virginmedia hi. I had to unplug my router and now it’s not working. Can’t seem to get through or fix the issue through your site. Help.

  • KittykatClaire Claire B 🙌🙌 (@KittykatClaire) reported from Willenhall, England

    Oh No my internet isn't working and I only have a bit off data left. thank you @virginmedia its probably the worst time for you to break when we all have to stay in..

  • goingabitgrey John McKeon (@goingabitgrey) reported from Birmingham, England

    @brumcyclist It’s a good haggling tool when trying to get the price down with virgin media

  • villandrew Andrew Horton (@villandrew) reported from Solihull, England

    @virginmedia Your customer service is always shite

  • violah31 Carol Herbert (@violah31) reported from Birmingham, England

    @virginmedia I’ve been trying to tell @virginmedia but the process is so complicated I was losing the will to live. Staff #rude and #persistent

  • btirmizi Syed Bilal Tirmizi (@btirmizi) reported from Coventry, England

    @virginmedia It's about broadband device as I have only broadband service.

  • rich_pemberton Rich Pemberton (@rich_pemberton) reported from Solihull, England

    @virginmedia land line and internet is fine however we have 2 mobile phones and neither can make a call can you confirm if there is an issue as there is no answer from the call centre

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • JanetBarkerWil1 Janet Barker-Willis (@JanetBarkerWil1) reported

    @vmbusiness You don’t help anyone if you don’t make money. All us ‘normal’ customers suffer the ignorance and disrespect.

  • lauraslouise Laura (@lauraslouise) reported

    @virginmedia Its still not great, constantly going down all the time, and when its working its still so slow

  • Rock_Hard_Fairy Yeah, it's Jacky! (@Rock_Hard_Fairy) reported

    I've no landline for TWO WEEKS since @virginmedia decided to changeover and can't get any bugger to sort it out either. Going to cancel whole contract at this rate. #noservice #crapcustomerservice

  • Darrenm_94 darren (@Darrenm_94) reported

    @virginmedia Your agents are absolutely useless! Was talking to someone about a complaint then they suddenly stopped replying after I sent the evidence they requested. Getting sick and tired of this now! Have been trying to resolve this since the 30th September!

  • DarrenBekker Darren Bekker (@DarrenBekker) reported

    @virginmedia do you guys care about customer service? Doesn't look like it! Second time engineers haven't resolved my setup. Great start to an 18month contract. Guess i need to wait 90min to contact your call centre to organize the 3rd appointment. Wish i never joined!

  • iLove_Stacia Don't call me Stacey (@iLove_Stacia) reported

    @virginmedia I’ve been left without WiFi for the second time in the last month, can you please advise what’s going on and how to fix? Can’t seem to option to chat via website either 😫

  • ericahowardpim Erica (@ericahowardpim) reported

    @virginmedia Highly inappropriate to be sending anyone uninvited to my home during a national lockdown! Not impressed especially when an elderly relative who is shielding answered the door ! You can take this as a formal complaint

  • matthyland Matt Hyland (@matthyland) reported

    @virginmedia I've tried calling support again today. Three times I've been disconnected after approx 10 mins on hold. Is this a new automated call dumping system? How are we supposed to ever get a problem fixed if we can't reach anyone?

  • naomi_G_brown Naomi_G_Brown (@naomi_G_brown) reported from Glasgow, Scotland

    @virginmedia hi there just wondering what's up with the Broadband in the G3 area? It has been abysmal all week, today alone it has already gone down at least 5 times... Tried calling, gave up due to on hold fatigue 💤

  • brackielfc83 Chris Brack (@brackielfc83) reported

    @virginmedia can you fix you text service. I think sending me the same text 8 times is a bit extreme