Virgin Media Outage Report in Solihull, England
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The latest reports from users having issues in Solihull come from postal codes B91, B90 and B92.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Solihull, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Solihull and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Solihull, England
The most recent Virgin Media outage reports came from the following cities: Solihull, Birmingham, Oldbury, Walsall, West Bromwich, Coventry, Wednesbury, Royal Leamington Spa, Willenhall, Redditch, Smethwick, Sutton Coldfield and Nuneaton.
| City | Problem Type | Report Time |
|---|---|---|
 Solihull |
TV | |
| Birmingham |
Internet | |
| Birmingham |
Total Blackout | |
| Birmingham |
Phone | |
| Birmingham |
Total Blackout | |
| Birmingham |
Internet |
Community Discussion
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Virgin Media Issues Reports Near Solihull, England
Latest outage, problems and issue reports in Solihull and nearby locations:
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D...G
(@d_galvinio) reported
from
Coventry, England
@virginmedia Already tried it guys, absolutely nothing, it’s also a replacement router that received on the 12th of March, phoned 6 times over the weekend for them to tell me everything is ok when I was experiencing slow connection, now nothing!
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D...G
(@d_galvinio) reported
from
Coventry, England
@virginmedia hi is there any other number I can call for a uk call centre please, i’ve had enough with being on the phone for up to half a hour at a time trying to sort my Internet only to be cut off, And for them to continue telling me they’ve sorted out my issue when they ain’t
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Richie 11 Batch
(@RichieZuLuBatch) reported
from
Birmingham, England
@virginmedia what the hell is wro with your broadband it keeps coming on off on off it’s dog shit
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Syed Bilal Tirmizi
(@btirmizi) reported
from
Coventry, England
@virginmedia It's about broadband device as I have only broadband service.
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Carol Herbert
(@violah31) reported
from
Birmingham, England
@virginmedia has terrible customer service. I’ve spoken to 3 people and still can’t leave #cancelation #held_hostage 😡
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Carol Herbert
(@violah31) reported
from
Birmingham, England
@virginmedia I’ve been trying to tell @virginmedia but the process is so complicated I was losing the will to live. Staff #rude and #persistent
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Ben Limehouse
(@BenLimehouse) reported
from
Redditch, England
@virginmedia I'm an existing customer, I've been with you for coming up 2 years. The colleague I dealt with was so unhelpful and just told me to call back on the 16th. I have a back up plan anyway as I've just spoken to sky and can get a 80mb for £25. I can afford the 20mb loss for £34 saving
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D...G
(@d_galvinio) reported
from
Coventry, England
@virginmedia absolutely no internet service in the cv5 area, any updates please
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Ben Limehouse
(@BenLimehouse) reported
from
Redditch, England
@virginmedia I have already called that number this morning. They told me there was no available deals. I've put a note in my diary to call back on the 16th. I'm not holding out much hope though considering the poor experience I've had today. I wanted to sort it today on my day off.
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Rich Pemberton
(@rich_pemberton) reported
from
Solihull, England
@virginmedia land line and internet is fine however we have 2 mobile phones and neither can make a call can you confirm if there is an issue as there is no answer from the call centre
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Claire B 🙌🙌
(@KittykatClaire) reported
from
Willenhall, England
Oh No my internet isn't working and I only have a bit off data left. thank you @virginmedia its probably the worst time for you to break when we all have to stay in..
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Caitlin Wilson
(@Caitlin__Wilson) reported
from
Birmingham, England
@virginmedia is actually the worst. Imagine paying money for WiFi which goes off multiple times a day and is slow even when it’s running well🥴
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Andrew Horton
(@villandrew) reported
from
Solihull, England
@virginmedia Your customer service is always shite
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Scott Billing
(@bilbody) reported
from
Birmingham, England
@virginmedia hi. I had to unplug my router and now it’s not working. Can’t seem to get through or fix the issue through your site. Help.
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John McKeon
(@goingabitgrey) reported
from
Birmingham, England
@brumcyclist It’s a good haggling tool when trying to get the price down with virgin media
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Mat 🏳️🌈
(@EgglestonMathew) reported
from
Birmingham, England
@virginmedia That’s says no known issues. So I think there’s an issue with that too. Broadband doesn’t appear on any searches it’s like it’s disappeared . There’s an engineer coming tomorrow
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Vicky Joel
(@VickyJoel) reported
from
Royal Leamington Spa, England
@virginmedia Hi, it’s not possible to DM you. Been on the phone to 0345 number to resolve a payment taken from my account. Call eacalated to supervisor for him to be monosyllabic and then leave the call. If I hang up now, it’ll be me still without my £ and having to start again
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Syed Bilal Tirmizi
(@btirmizi) reported
from
Coventry, England
@virginmedia I would like to show my non satisfaction on customer response. It was first time I engaged with virgin services and it is extremely bad experience so far. I wonder whether I did the right to choose Virgin.
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Andrew Evans
(@evansaviography) reported
from
Solihull, England
@virginmedia @siandsal Well here in Solihull 120miles north no one on Virgin has a mobile signal either!!!
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Ed Baker
(@edbaker1965) reported
from
Redditch, England
Well that call to @vmbusiness about #VirginMobile has seriously made me reconsider being a customer #Rude #Unhelpful and unable to offer any support other than ring Mon-Fri 8-6 HELLO business works 24x7 #21StCentury
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Michael Rideout
(@MichaelJRideout) reported
@virginmedia > This is the third time I have been misinformed by Virgin Media staff and it is completely unacceptable. Utterly terrible Customer Services, I’m afraid.
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Dowlo
(@dowlo100) reported
@virginmedia She wants to cancel from 19th July or at least speak to someone to see if she can see what other options are available to her as she has been trying to do. I was only made aware today that she has been having these troubles as she is elderly and finds this confusing.
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Ian Poppleton
(@ian_poppleton) reported
@virginmedia Upon phoning up to find out about the phone purchased on our account fraudulently I was told by customer services they would not talk to me without my wife’s permission. My wife’s phone was disconnected and she had to buy another sim to survive.
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Char Borley
(@CharBorley) reported
@virginmedia Nothing - I’ll be changing - your company has cost me a fortune in days off due to constant technical issues and I’m never compensated, not even a new box when I resigned whereas new customers got one! You treat existing customers like shite.
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Hannah
(@_Rainbow_Fish) reported
@virginmedia Yeah, as I thought. service checker failed to load multiple times directing us to a “we’re doing work on our website” on 1 occasion which makes me suspect it’s struggling with all the traffic. I won’t be calling as the last time I ended up in India with no rudimentary English.
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milkie trinio
(@mikealtrineau) reported
@virginmedia hi there VM. I need help with my billing. I have a new contract renewed but the recent charges from my bank doesn't reflect the one on my existing contract. Please help.
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Jack Wetherill
(@JackWetherill) reported
@virginmedia Yes I'm connected to the WiFi on my personal Macbook and it's slow but working, but nothing loads on my work Macbook. Flatmates having the same issues too - super slow speed but everything looks normal. Can't use the app as account is in landlord's details.
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Jack Wetherill
(@JackWetherill) reported
Hi @virginmedia - broadband has been snail-paced past two days but router lights look normal and service checker says there are no problems in my area? Any idea?
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SworlyBoi
(@SworLL) reported
@virginmedia To my knowledge it said that there was apparently an issue with TV in the area that should be resolved by 4 today but a) I don't know what that has to do with WiFi and b) if it's supposed to be resolved later why was it fine for even a brief amount of time earlier
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Ian Poppleton
(@ian_poppleton) reported
@virginmedia We did submit two formal complaint’s both of which were ignored @virginmedia