Virgin Media

Virgin Media Outage Report in Solihull, England

Problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

The latest reports from users having issues in Solihull come from postal codes B91.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Solihull, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Solihull and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Solihull, England 01/20/2026 14:15

January 20: Problems at Virgin Media

Virgin Media is having issues since 04:40 PM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (59%)

    Internet (59%)

  2. Wi-fi (18%)

    Wi-fi (18%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Solihull, England

The most recent Virgin Media outage reports came from the following cities: Birmingham, Oldbury, Rowley Regis, Coventry, Wednesbury, Nuneaton, Walsall, Royal Leamington Spa, West Bromwich, Solihull, Redditch, Sutton Coldfield, Smethwick and Halesowen.

Loading map, please wait...
City Problem Type Report Time
United KingdomBirmingham Wi-fi
United KingdomBirmingham Phone
United KingdomBirmingham Total Blackout
United KingdomBirmingham TV
United KingdomBirmingham Internet
United KingdomBirmingham Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Solihull, England

Latest outage, problems and issue reports in Solihull and nearby locations:

  • essjayarr Samantha 🤶🏻 (@essjayarr) reported from Coventry, England

    It’s not just a Virgin Media issue I don’t think... we’re on Sky and it’s not working? #PUSB

  • omarqureshi Omar Qureshi (@omarqureshi) reported from Birmingham, England

    @Mattplaysgames7 @virginmedia Looks like the Erdington area is down

  • ccfcfan Martin Warren (@ccfcfan) reported from Coventry, England

    @debnelson1964 @virginmedia Not working for me

  • ccfcfan Martin Warren (@ccfcfan) reported from Coventry, England

    Come on @virginmedia sort out your sky sports red button service not working

  • Tricia__Winspur Tricia (@Tricia__Winspur) reported from Birmingham, England

    @virginmedia Parents experiencing continual issues with their Virgin services... have tried contacting Virgin for over month and continually on hold. Now on hold again and this issue needs to be resolved. Elderly parents and no mobile. Any help as this is disgusting service!!

  • MattyladKRO Matt Smith (@MattyladKRO) reported from Birmingham, England

    @virginmedia I hung on for 45 mins then you hung up ....disgusting customer service tell me why I shouldn’t just cancel and go elsewhere after suing you for breach of contract

  • 8a1rd gary baird (@8a1rd) reported from Whitnash, England

    @virginmedia poor signal will hopefully be cleared up as paid for box office boxing and keeps interrupted signal warning!

  • a_Muss60 Andy (@a_Muss60) reported from Solihull, England

    @virginmedia 😱 a 100mb internet, TV and phone service that works.

  • LB_WFC Liam (@LB_WFC) reported from Willenhall, England

    @virginmedia Internet for the past 3 days has been absolutely awful!

  • AnnaavfcEdwards edowards (@AnnaavfcEdwards) reported from Birmingham, England

    No sound on my TV for 4 days, tried all the usual re boots and resets, countless calls to virgin on hold for over an hr only to be cut off, am now waiting for a callback off them that probably won’t come, disgraceful service,can anyone help @virginmedia

  • ccfcfan Martin Warren (@ccfcfan) reported from Coventry, England

    @RobGyde @BenjaminLipman Not working on virgin media

  • Ryan_Parfrey Ryan Parfrey (@Ryan_Parfrey) reported from Coventry, England

    @virginmedia still no reply to my complaint from 18th November. Great service

  • MattyladKRO Matt Smith (@MattyladKRO) reported from Birmingham, England

    @virginmedia That service is useless it makes up things that isn’t the question I ask

  • ccfcfan Martin Warren (@ccfcfan) reported from Coventry, England

    What’s happened to the Sky Sports Red Button service @virginmedia ? Not working

  • LB_WFC Liam (@LB_WFC) reported from Willenhall, England

    @virginmedia It does. The internet will randomly cut out then come back on 2/3 minutes later. I’ve factor reset it via the router setting and a manual factory reset with no luck.

  • roachie1969 Jeff Roach (@roachie1969) reported from Solihull, England

    @virginmedia what are the customer service hours at the moment?

  • alexlowe95 Alex Lowe (@alexlowe95) reported from Birmingham, England

    @virginmedia I’m trying to watch virgin tv through Firefox on my Amazon fire stick, but I keep getting an error message ‘sign in failed’ although it doesn’t even give me the option to enter an email address to attempt to sign in?

  • essjayarr Samantha 🤶🏻 (@essjayarr) reported from Coventry, England

    Think the issue is with Virgin Media now... Sky gang seem to have stuff working again. Fingers crossed Virgin sorts itself.

  • AnnaavfcEdwards edowards (@AnnaavfcEdwards) reported from Birmingham, England

    @virginmedia Still no help for her she’s now back at work tomorrow and not home till 6.30 pm just not good enough !!

  • Ade1701 Ade1701 (@Ade1701) reported from Dorridge, England

    @virginmedia Why is it your call centres and your web chat give no answer for hours on end, and your website constantly falls over returning error messages.... “Whoops! Something went wrong!” Your customer service is a joke!

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • KatieThompson86 Katie Francis (@KatieThompson86) reported

    @virginmedia I do have a online account to check and it’s all been changed! I’ve tried calling and the online chat takes over a hour to even speak to anyone it’s not very good service

  • aileendonegan Aileen Ní Dhonnagáin 🥶 (@aileendonegan) reported

    @virginmedia Hiya, my wifi keeps crashing and is really weak since yesterday. Is there an issue with the connection? Do DM me with troubleshooting steps.

  • KatieThompson86 Katie Francis (@KatieThompson86) reported

    @virginmedia Can you direct message me? I didn’t receive any discount! I asked for the same service! You should see it if you go into my account and on the live chat

  • PDGTips Michael Barker PDG (@PDGTips) reported

    @virginmedia internet down for over 12 hours. Tried to get through to customer services and over an hour wait to speak to someone...totally unreliable service...how much compensation am I due?

  • AlistairCullen1 Alistair Cullen (@AlistairCullen1) reported

    @virginmedia @CRRobbo Website is down!

  • Joehufton Joe Hufton (@Joehufton) reported

    @virginmedia £245!!! It is grossly unfair. I’m exhausted by you. But it’s okay. I’ll ring you again today ask to raise a complaint (you still haven’t done this) and speak to a manager for the 5th time. And then if you don’t budge I’ll complain to @ofcom & Cisas about policy & service.

  • markonthehoof Mark Allison (@markonthehoof) reported

    @virginmedia after one and a half hours on the phone and being cut off twice, I was promised a callback within 5 minutes.. Never Happened, so I'm on hold again for the 4th time #poorservice #nightmareservice

  • Carina_spence Carina Ann (@Carina_spence) reported

    @virginmedia spoke to your team over a month ago to sort out my new contract and never heard back! Now can not log into my account to check if it was done

  • teejay56 TJay (@teejay56) reported

    So have been trying to get hold of @tescomobile for the last hour want to switch to @virginmedia for my mobile phone going round in circles if I don't hear from you soon will cancel with my bank

  • LordMole Gary (@LordMole) reported

    @virginmedia Ok - will just be extremely irritated if it is just a holding letter trying to close the complaint due to alleged no response from my side.