Virgin Media Outage Report in Solihull, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Solihull, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Solihull and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (42%)
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TV (35%)
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Wi-fi (11%)
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Total Blackout (8%)
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E-mail (3%)
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Phone (1%)
Live Outage Map Near Solihull, England
The most recent Virgin Media outage reports came from the following cities: Birmingham, West Bromwich, Redditch, Smethwick, Oldbury, Walsall, Sutton Coldfield, Coventry, Nuneaton, Royal Leamington Spa, Halesowen and Kenilworth.
| City | Problem Type | Report Time |
|---|---|---|
 Birmingham |
Internet | |
| Birmingham |
Wi-fi | |
| Birmingham |
Internet | |
| West Bromwich |
Internet | |
| West Bromwich |
Internet | |
| Birmingham |
Total Blackout |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Solihull, England
Latest outage, problems and issue reports in Solihull and nearby locations:
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💎 ACT 2
(@_auralaura_) reported
from
Birmingham, England
Virgin Media goes down at least every two weeks. When customers are paying for a service, it should work.
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Ade1701
(@Ade1701) reported
from
Dorridge, England
@virginmedia Still on bloody hold! Can somebody in the Virgin Media call centre please pick up the damn phones!!! What the Hell are vulnerable, elderly customers supposed to do?!
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Mark Jones
(@villans1982) reported
from
Halesowen, England
@virginmedia Hi John. Just lost the internet again in the middle of a teams conference with a very important client. I will not try to get in touch with Virgins Customer service as I am to busy however for what difference it makes Virgins service is appauling
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Ade1701
(@Ade1701) reported
from
Dorridge, England
@virginmedia Don’t try and pass the buck! It’s NOT a windows issue, it ONLY occurs on this Virgin network!
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Omar Qureshi
(@omarqureshi) reported
from
Birmingham, England
Yeah, an Internet outage during lockdown can do one. @virginmedia B24 area.
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Seánna Holland
(@seannahj) reported
from
Kenilworth, England
@virginmedia so current outage in my area and predicted fix time is 4pm tomorrow??? Surely that can't be right?
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Caroline
(@kittykaz13) reported
from
Birmingham, England
@virginmedia Yes, I did this and it hasn’t reset, the wifi name is coming up the same as well as the guest network I set up, and I can’t access the website for the hub either, it won’t load at all! Ran a test and it says theres a problem and that you’re working on it but not what or how long
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Jo
(@Jod_69) reported
from
Birmingham, England
@virginmedia hi. Second time this week no internet. Monday was all day. Can’t get thru to you by phone. What is going on with my service?
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Colin Joyce
(@beast_gbgolfer) reported
from
Birmingham, England
@virginmedia Doesn’t work says account question is wrong so can’t change password and can’t access account think it’s hacked 1 hr waiting on phone your service is poor
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Ade1701
(@Ade1701) reported
from
Dorridge, England
@virginmedia First thing I did, and I run them regularly. Only 53.46 Mbps download and just 9.99 upload on a supposedly 100Mbps service! On a wifi laptop right next to the router it’s just 23.43 and 10.08
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Mad Dog Malcs 🇬🇧
(@MadDogMalcs) reported
from
Birmingham, England
@virginmedia Every time I see these adverts I just laugh, but the sad thing is it isn’t funny paying for a service that constantly disconnects, stutters or is generally inconsistent. Your latest ad slogan ‘stay connected’ is a joke, and your email security is archaic, it’s equally laughable.
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Caroline
(@kittykaz13) reported
from
Birmingham, England
@virginmedia had a broadband outage yesterday and now my tv connects to the internet, my amazon devices connect to the wifi just fine, but my phone and tablet won’t connect, keeps saying the password is wrong, but my echo is connected fine using the same password!!
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Caroline
(@kittykaz13) reported
from
Birmingham, England
@GardenCity_Mark @virginmedia Just to let you know Mark, if your mom is considered vulnerable, the law now states that broadband companies must give priority for fixing issues like this, as it’s often their only or main form of communication. Just in case you encounter problems on Friday
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Rob
(@Rob_Hallmark) reported
from
Birmingham, England
@virginmedia hello. Since I signed up in may I have never been able to log into my account. I never received the welcome email etc so don’t know my account or customer number. I have tried calling and they said they resent the email but nothing. What can I do?
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Seánna Holland
(@seannahj) reported
from
Kenilworth, England
@virginmedia Still waiting..... this is beyond a joke now... appalling service absolutely no updates and no communication #virginmediadown #poorcustomerservice @virginmedia #Shocking
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Ade1701
(@Ade1701) reported
from
Dorridge, England
@virginmedia Network security warnings, poor speed (even on direct cabled link to router), and we need a wifi booster which with the broadband, phone and tv package I believe is included. Still on hold after two hours! Wasted yesterday waiting for a response on so-called ‘live chat’!
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💎 ACT 2
(@_auralaura_) reported
from
Birmingham, England
Has Virgin Media just gone down for anyone else?
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Thomas Thomson
(@Thomo993) reported
from
Birmingham, England
@virginmedia morning, have had no broadband now for 24hrs, shocking service, when will it be sorted??
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dpaudio
(@dpaudioUK) reported
from
Birmingham, England
Well after 2 months of broken internet, it was fixed for almost 2 weeks now it's gone again. Fix date is 16th Nov and yet they still charge full price... @virginmedia
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Ian Duffy , (Goonerian) 🔴⚪
(@goonerian22) reported
from
Nuneaton, England
Powercut in #nuneaton #camphill in the afternoon and now @virginmedia has gone down night wat ******** going on !!!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Peter Hogg
(@PeterHoggCloud) reported
@virginmedia After an obscene amount of frustration your customer retentions team gave me a massive discount on my package. I suggest everyone else do the same; just tell virgin you’re leaving and demand a big discount. If you don’t get one, leave. Absolutely abysmal customer service.
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Adam S
(@ExoStatic) reported
@virginmedia been trying for 2 years to get our house connected to your network so I can finally get some fast internet. Rest of the street is connected. Why aren't I?
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Krisztina Banyai
(@banyaik) reported
@virginmedia and again... outage since yeterday morning.. estimated fix time 2 pm.. 8 pm..10 pm..10 am and now 8 pm again...
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Matthew Soar
(@Mattsoar78) reported
@virginmedia Hi, not that I'm aware of. It's been bad for years. It's always a topic of discussion on the residents Facebook page
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Dave Simmons
(@DaveSimmons269) reported
@SQRLTV @virginmedia Who did you try calling? I found that if it's the usual customer service they will not budge but I asked to speak to retentions and told them I am leaving and got a better deal.
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Fadingparrot324
(@fadingparrot324) reported
@virginmedia Yes it is a problem you are aware of but it has been crap for 3 days but at the end of the month you will still expect full price thats what's annoying me on/off all day the Internet not good enough
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Charlotte Tucker
(@charlotteroche1) reported
@virginmedia can you advise if there is an issue in Dublin 15 cannot get online the last hour, working from home with 2 kids trying to learn online HELP
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Colin Anderson
(@Cozwell145) reported
@virginmedia Hi, No, I left VM BB for another provider. When I spoke to the agent she said the cheque had been sent but I never received it. Transferred me to accounts and the line cut out.
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Darryl
(@D_Cashford) reported
@RachaelGrohl The madness is I’m paying less for this internet than I was for virgin media and i never have the connection issues. Virgin media used to go down all the time when I had it. At least once a month I’d have no internet for the best part of a week and they were not helpful at all
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Alex
(@Alex_raj8) reported
@virginmedia Still not working. The white light on my hub is showing but then the WiFi symbol is flashing green. The virgin plug in our socket that connects our broadband and tv has a red light on it which I don’t think was there before.