Virgin Media Outage Report in Solihull, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Solihull, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Solihull and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (42%)
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TV (35%)
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Wi-fi (11%)
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Total Blackout (8%)
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E-mail (3%)
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Phone (1%)
Live Outage Map Near Solihull, England
The most recent Virgin Media outage reports came from the following cities: Birmingham, Oldbury, West Bromwich, Redditch, Smethwick, Walsall, Sutton Coldfield, Coventry, Nuneaton, Royal Leamington Spa, Halesowen and Kenilworth.
| City | Problem Type | Report Time |
|---|---|---|
 Birmingham |
Internet | |
| Birmingham |
Internet | |
| Birmingham |
||
| Birmingham |
Internet | |
| Oldbury |
Total Blackout | |
| Oldbury |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Solihull, England
Latest outage, problems and issue reports in Solihull and nearby locations:
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Saqib
(@Saq5000) reported
from
West Bromwich, England
@virginmedia The problem has sorted it self out for some reason as I got a message telling me that picture settings were updated when I had turned the box off for a whole day and turned it on again this morning
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Roger James
(@rogj82) reported
from
West Bromwich, England
@virginmedia 1/2 - I have never know such a disgusting company!! Having answered a call last week from this number 0345 454 1098 (your retentions), where your employee rudely cut me off when I said I could’nt talk at the time, hounded every day since with calls, right up until...
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Bex
(@Bexybexxo) reported
from
Dorridge, England
Seems to be issues with Virgin Media at my parents #mehhh
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Steve Goodman
(@stevegoodman) reported
from
Nuneaton, England
@andrew_kemp Yeah, I wouldn't mind it as a permanent bridge to Azure. I'm on Virgin Media though and had problems doing that in the past, though
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Stuart McCullagh
(@stumccullagh) reported
from
Solihull, England
If my internet goes down again in the next hour @virginmedia I'm voting Labour!!!!!!
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Jo Darby
(@JoDtw) reported
from
Birmingham, England
@virginmedia There isn't a fault. It's never been particularly good.
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Craig Whitehouse
(@Patchwork_Boy) reported
from
West Bromwich, England
@virginmedia Hi, my internet is down. The connection (arrows) symbol is flashing and have been since about 3am. Tried restarting router, didn't fix it. Advice, please.
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🐺Wolfish
(@unit_1974) reported
from
Birmingham, England
@virginmedia No. It’s usually just one of the connected devices we lose at a time. Most often speakers but sometimes security cameras, sometimes hue bulbs. Never everything at once.
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Craig
(@cra1gs) reported
from
Birmingham, England
@virginmedia having problems again with the internet. Apparently your app says it’s fine. It’s not. Sort it out.
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Roger James
(@rogj82) reported
from
West Bromwich, England
@virginmedia 2/2- just when my wife answered the phone and your employee told her to f**k off when she politely declined any new deals or offers! Absolutely digusting, glad to be leaving and fair to say if that is how you treat customers of 11 years in total we will never be back
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Craig
(@cra1gs) reported
from
Birmingham, England
@virginmedia It’s not a good enough response. You’re providing a sub bar service and yet I’m still paying my bill in full. I expect a discount until the matter is resolved.
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di
(@dianej1980) reported
from
Birmingham, England
Senior manager at @virginmedia has no customer skills what so ever telling me his going to terminate my contract because of an issue with my bank card that they have since taken payment from month after month same issue defo will not reccomend to anyone
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🐺Wolfish
(@unit_1974) reported
from
Birmingham, England
@virginmedia The link you provide is entirely not the problem. We’ve had the same issue for 2 years. It doesn’t stop being a problem. And every time we contact someone about it, we get the same advice because there’s no continuation. Please read the message chain if you’re going to reply.
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Craig
(@cra1gs) reported
from
Birmingham, England
@virginmedia Yes it does. Apparently there is a known issue in the area and it won’t be fixed until 12 tonight. This is not good enough
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Pete Schofield
(@Schoey08) reported
from
Coventry, England
@virginmedia again rubbish service. Unable to do anything, all of Virgin servers are down. Can’t book an engineer, unable to update my info. Poor poor poor. Call us back in 2 hours, great! I love@being on hold for an hour. Always an issue. #cancellationdepartment
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Emma Neachell
(@thephdrunner) reported
from
Birmingham, England
When you’re trying to work from home and your @virginmedia broadband just ‘dies’ without any warning. Please don’t let this be the start of months of issues again 🙁
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Peter Brocklehurst
(@pasty_pete) reported
from
Solihull, England
Congratulations virgin media what a bunch of ***** phone them with a problem and they can’t even operate there phone lines and don’t understand how there cable box actually works bell ends
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Craig
(@cra1gs) reported
from
Birmingham, England
@virginmedia Yes tried that and just called ur CS centre. Once again the person who took the call couldn’t care less. This is the 2nd time this month it’s gone down without any explanation or compensation
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Steve Goodman
(@stevegoodman) reported
from
Nuneaton, England
@andrew_kemp @bt_uk @virginmedia To be fair to VM I get excellent service round here. No FTTP available from BT though - I think the best I get is a paltry 16Mb/s. However the customer service.. not so good.
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di
(@dianej1980) reported
from
Birmingham, England
@virginmedia Mobile service
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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citizenA
(@citizen40352359) reported
@virginmedia 72 hrs and no resolution .....
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$too
(@StooCollins) reported
@virginmedia Not sure why I'd be asking you about installation when my tweet (if you read the 2nd one you're mentioned in) says you're service costs twice the amount and it's not FTTH. I've mentioned you because you're trying to muscle in on CF lol
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yas ➐
(@superstaryas7) reported
@virginmedia Good joke. Quick to take my money but yet aren't giving me a service that I'm paying for?! How about u give me my money back instead of robbing customers & trying to charge them for a service that isn't being provided? Do u think a WEEK, 7 DAYS IS ACCEPTABLE WITHOUT INTERNET?
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Guru Gosling
(@GuruGosling) reported
@IanDunt @virginmedia business service is bloody fast and super “thick”. It’s also rapine expensive, a royal pain in the arse to arrange and - in delivery - subcontracted to the nth degree so none of the trades communicate or give a flying **** about the end user. Not quite the dullest.
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Ms JayBee
(@jaybee_ms) reported
@virginmedia ~CS~ Carly, I need your help again. The engineer visit is all going wrong !!!!
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🌱⚡🇬🇷 Spartan Goddess 🇺🇦😺 ♏
(@spartan_goddess) reported
More utter incompetence from @virginmedia. Given a technician date I can't do. Been waiting on WhatsApp for 12 hours. Now connected & they send a security form asking for 3 characters, but not which 3 characters! Can't make this **** up. Just want to change the technician date.🤬
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Anee Nigma
(@anee_nigma) reported
@Emma20051906 Interesting. My problem is, I only have one name, one address where my Virgin Media phone, Broadband and TV is registered to. I also only have bank accounts in one name. So, struggling to understand how your system works. I also wonder if technically it would be considered fraud.
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Seán
(@seanbobarino) reported
@wingpig @virginmedia No expected resolution time? I can't work without internet. Status page is beyond useless.
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Ellie 🇺🇦🇬🇧
(@minnierob) reported
@virginmedia I was advised of a new package but failed to advise it had removed changes to keep the same price. I asked to make a complaint and have calls listened to. I want to complain who will help . Shocking @LutzSchueler are you even caring
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citizenA
(@citizen40352359) reported
@virginmedia of course and call centre is clueless about the problem ... here we go again - a new day and same infinite loop of useless suggestions