Virgin Media

Virgin Media Outage Report in Solihull, England

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The latest reports from users having issues in Solihull come from postal codes B91, B90 and B92.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Solihull, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Solihull and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Solihull, England 12/17/2025 23:10

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (60%)

    Internet (60%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (12%)

    Total Blackout (12%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (1%)

    Phone (1%)

Live Outage Map Near Solihull, England

The most recent Virgin Media outage reports came from the following cities: Birmingham, Royal Leamington Spa, Solihull, Oldbury, Walsall, Coventry, Redditch, West Bromwich, Sutton Coldfield, Wednesbury, Willenhall, Smethwick and Nuneaton.

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City Problem Type Report Time
United KingdomBirmingham Internet
United KingdomBirmingham Internet
United KingdomBirmingham Wi-fi
United KingdomBirmingham Internet
United KingdomBirmingham Internet
United KingdomBirmingham Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Solihull, England

Latest outage, problems and issue reports in Solihull and nearby locations:

  • _baggyaaron baggy (@_baggyaaron) reported from Birmingham, England

    @virginmedia fuming. Just been in his for half hour for someone to end the call as soon as they pick up. Awful service

  • DixeyBaker Sharon Baker (@DixeyBaker) reported from Birmingham, England

    @virginmedia Broken again this morning after being ok eventually yesterday - managed to get through on the phones as it's still early - they are now checking and its been escalated and an engineer booked for Monday - progress of sorts!

  • unit_1974 🐺Wolfish (@unit_1974) reported from Birmingham, England

    @_mark13 @virginmedia Their customer service is virtually non existent! We are just money to them.

  • s_badruddin B' (@s_badruddin) reported from Birmingham, England

    @heenamajeed @virginmedia We have the same problem 🙄 ALWAYS!

  • mo4g_777 mo4g (@mo4g_777) reported from West Bromwich, England

    @virginmedia sick to death of constant issues with your phone line perry barr - i nighthawk leave and go to bt

  • mo4g_777 mo4g (@mo4g_777) reported from West Bromwich, England

    @virginmedia ffs once again your stupid phone line isn’t working - B42

  • M5Mahmud Nas Mahmud (@M5Mahmud) reported from Birmingham, England

    @SkyUK Just like to say compared to @virginmedia and @bt_uk your customer service is absolutely SHITE!

  • Mr_PaintPots David Wright (@Mr_PaintPots) reported from Solihull, England

    @virginmedia As you can imagine, this has been discussed with many of your team, at length, with no resolution. The response is shambolic. Virgin is seemingly incapable of providing any service whatsoever in our case. Disappointing doesn't cover it, shockingly inept is a start.

  • bsamikey Mike Donovan (@bsamikey) reported from Solihull, England

    @virginmedia for the second time this evening your broadband has dropped out, yet according to the app there is no issue in my area. This is happening far too frequently. You have previously provided me with insufficient means of making a formal complaint. I'd like it now please

  • KirstR92 Kirsty Rudd (@KirstR92) reported from Nuneaton, England

    @virginmedia can someone call me so I can cancel my contract as my bill has gone up from £63 to £79 - it’s ridiculous

  • mo4g_777 mo4g (@mo4g_777) reported from West Bromwich, England

    @virginmedia once again your stupid phone line has stopped - do you not have water proof cabinets or some thing always a prob in bad weathe

  • unit_1974 🐺Wolfish (@unit_1974) reported from Birmingham, England

    @Matey30 @virginmedia Nothing less than I’ve come to expect from them. Service has been so bad which is why we’ve left their tv service. Had to keep the broadband for now due to limitations of other local providers. Now watching freeview…

  • DixeyBaker Sharon Baker (@DixeyBaker) reported from Birmingham, England

    @virginmedia I appreciate your reply and I've done everything - its says no issues in the area but it said that yesterday and there was - I've had wrong service text come thru and all sorts- it's just not good enough

  • gmb_sarahjames Sarah James (@gmb_sarahjames) reported from West Bromwich, England

    @virginmedia major loss of service 2 days now on broadband and tv, can anyone explain why please. Happy to send details via DM

  • unit_1974 🐺Wolfish (@unit_1974) reported from Birmingham, England

    @virginmedia Bit pointless now. As are you customer service team whenever I call, which is half the reason we cancelled! 😠

  • BrummieGem Lady Gemma (@BrummieGem) reported from Solihull, England

    @virginmedia need to change their hold music - I’ve just listened to the same song 3 times!!! 😤 I’m sure they just want me to put the phone down!!! 🙉

  • MattyladKRO Matt Smith (@MattyladKRO) reported from Birmingham, England

    @RacingTV Unless you’re a @virginmedia customer where you cannot have any discounts and have to still watch @SkySportsRacing in neandatholic pics with no HD despite “promises” for 18 months it gonna abe available “ soon”

  • MattyladKRO Matt Smith (@MattyladKRO) reported from Birmingham, England

    @virginmedia If they ring again I will cancel

  • EgglestonMathew Mat 🏳️‍🌈 (@EgglestonMathew) reported from Birmingham, England

    @virginmedia It’s been an issue since we had it installed . Had 3 engineers visit. Never works at full speed

  • tonymartin82211 tonymartin (@tonymartin82211) reported from Birmingham, England

    Shocking telephone customer service from @virginmedia yet again, what a totally rotten organisation😕.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • od_neil Neil Od (@od_neil) reported

    @virginmedia Officially feeling broken trying to get help from you. 5 calls today, transferred and cut off multiple times. So tired of it all tbh. Calls on the weekend, no communication. Tiring. Disappointing. Fed up. In a queue again now and probably be the same of getting cut off.

  • Umm_Khulaysah Umm Khadijah (@Umm_Khulaysah) reported

    @virginmedia hi,my data is not working. I'm unable to connect to the internet without wifi. Could please explain why this might be and how ot can be resolved please.

  • wayne_mcgarry Wazza (@wayne_mcgarry) reported

    @woodingian1 @virginmedia Strange how some act and others are so different. I put order in Fri for broadband because my sky is so bad but I've been trying to add a phone line as well but I literally can't get through to anybody. I've sat on live chat for hours phone lines all just cut me off. I won't join

  • rovingbilly Steven Richardson (@rovingbilly) reported

    @forkandpixel @virginmedia same here , over an hour waiting, they are obviously under resourcing this department. If I was a new customer , I think it would very differeny @virginmedia

  • glenn_london SE London Glenn (@glenn_london) reported

    @virginmedia we are experiencing regular loss of Broadband in our neighbourhood in Farnborough Kent again. This was supposed to have been solved by thenew network being installed but recently we have had intermittent faults and occasionally no service at all. #needsolutionnow

  • DJGaryBaldy DJGaryBaldy (@DJGaryBaldy) reported

    Just checked the phone socket in the spare room... Its Openreach... I think I might just tell @virginmedia where they can stick their fibre broadband Now who is a GOOD internet provider that doesn't lose your customer details

  • Cathy_TwoHalves Cathy Long (@Cathy_TwoHalves) reported

    @virginmedia Yes. Repeatedly. They’ve told me the only way to get WiFi in more than one room is to get one of your new WiFi spots. It’s mad. But I’m not paying even more money out for such a bad service, that’s why I’m cancelling

  • Jimmaguire44 Jim Maguire (@Jimmaguire44) reported from Lurgan, Northern Ireland

    @virginmedia I upgraded my channels on Friday via telephone (after a wk of trying) and they are still not accessible. Can you help fix this pls?

  • wayne_mcgarry Wazza (@wayne_mcgarry) reported

    @virginmedia been sat waiting on live chat for an hour. I know I'm stupid for even waiting but I only want to know my order hasn't gone through because I'm not even a customer yet and I can't get through for help with anything phone lines all tell me how busy it is then hang up

  • TrifleCreative Trifle Creative* (@TrifleCreative) reported

    @virginmedia Not been able to get through on phone all day. Tried all trouble shooting. Had independent IT advisor here and broadband coming into house has an issue is very slow. Trying to run 2 businesses and a home school here so do need some help please advise next steps.