Virgin Media Outage Report in Solihull, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Solihull come from postal codes B91.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Solihull, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Solihull and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 18: Problems at Virgin Media
Virgin Media is having issues since 10:40 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (7%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Solihull, England
The most recent Virgin Media outage reports came from the following cities: Birmingham, Walsall, Redditch, Nuneaton, Smethwick, Sutton Coldfield, West Bromwich, Solihull, Coventry, Royal Leamington Spa, Oldbury, Wednesbury, Warwick, Bromsgrove and Kenilworth.
| City | Problem Type | Report Time |
|---|---|---|
 Birmingham |
Internet | |
| Birmingham |
Internet | |
| Birmingham |
Total Blackout | |
| Birmingham |
Internet | |
| Birmingham |
Wi-fi | |
| Birmingham |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Solihull, England
Latest outage, problems and issue reports in Solihull and nearby locations:
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Stuart McCullagh
(@stumccullagh) reported
from
Solihull, England
3 weeks now with limited TV yet still paying over £100 a month for svcs I’m not getting , I’m fobbed off on the phone that engineers are working on the issues , they’re clearly not can someone reimburse me @virginmedia
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GodivaPuppyAppeal
(@GodivaGuidedogs) reported
from
Nuneaton, England
@virginmedia Even more reason to cancel, typical corporate strategy why offer people something cheaper in today’s economic climate when you can continue to rip them off
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GodivaPuppyAppeal
(@GodivaGuidedogs) reported
from
Nuneaton, England
@virginmedia Mainly because you’re now too expensive, called retention team and was offered a derisory £4 discount. Enquired about new streaming service, agent knew nothing about it
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Stuart McCullagh
(@stumccullagh) reported
from
Solihull, England
@IanMurphy111 @virginmedia Been with them since Telewest I don’t know why I stay false promises poor service
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derek(🕖❤️🔥samurai🇨🇳)
(@Dereklad) reported
from
Birmingham, England
Virgin media. Your internet broadband is down,we hope to have it fixed by 10pm.😣 Modern warfare 2 campaign day. And no internet.😢
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Stuart McCullagh
(@stumccullagh) reported
from
Solihull, England
The problem in my area B37 has been happening for over a week can’t watch any TV now @virginmedia over £100 a month!! Plus I’ve been waiting 2 years for an internet booster
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Casey Rain (aka S-Endz)
(@CaseyRain) reported
from
Birmingham, England
Had an @virginmedia broadband outage on Sunday for 2 hours. Since then, connection so spotty that I'm getting 10 seconds of completely dropped packets followed by 20 seconds of slow-as-molasses ping times once every 10 minutes.
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Stuart McCullagh
(@stumccullagh) reported
from
Solihull, England
@virginmedia right I’ve had issues for nearly a month I’ve done the link there’s a problem with the TV box please can I speak to a human ? This is seriously taking the mick now
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dean condliffe 🏴
(@DeanCondliffe) reported
from
Birmingham, England
The day ends with a Y 🤝 Virgin media not working again
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GodivaPuppyAppeal
(@GodivaGuidedogs) reported
from
Nuneaton, England
@itsmeAlexVega @virginmedia I’ve used Virgin Media for years but going to cancel when my current contact expires
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Casey Rain (aka S-Endz)
(@CaseyRain) reported
from
Birmingham, England
Causing me to drop out of a work meeting once every 10 minutes. Oh, and Virgin tried to blame it on my hardware? Except... My neighbour is seeing the EXACT same thing. This wasn't happening before the outage. @virginmedia why am I paying you lots of money for a spotty connection?
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Stuart McCullagh
(@stumccullagh) reported
from
Solihull, England
Not only did I have to go out to watch the football because Sky Sports doesn’t work BBC has gone down so can’t even watch MOTD thanks @virginmedia
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Stuart McCullagh
(@stumccullagh) reported
from
Solihull, England
@Ofcom can I complain about @virginmedia to yourselves? Had no TV service for nearly a month with no help.
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Rob Chipman
(@robchippyman) reported
from
Birmingham, England
@Tilton247 @virginmedia I had the same for 2 years. Constantly disconnecting on a daily basis . Changed the Hub and it worked straight away. No issues since. Good luck getting a new hub off them though.
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Stuart McCullagh
(@stumccullagh) reported
from
Solihull, England
@IanMurphy111 @virginmedia I am mate awful service
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🏴Simon Evans🏌️♂️
(@simonevans1973) reported
from
Birmingham, England
@virginmedia b42 is shocking supposed to have 200meg the #ManUtd Vs #thfc is **** like streaming on a ZXSPECTRUM
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Stuart McCullagh
(@stumccullagh) reported
from
Solihull, England
All TV boxes playing up , had issues for a couple of days now can’t get through on phones is there any issues in B37 area ? @virginmedia also I’ve been waiting nearly 2 years for my wifi booster
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Hamps
(@F1Dweeb) reported
from
Redditch, England
Broadband not working folks and your site keeps crashing on 4g @virginmedia
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TheBosz
(@kolapoagunbiade) reported
from
Birmingham, England
@virginmedia Unfortunately, you dont have a ticketing system or cobtact email to track issues, rather a phone system that requires you to wait forever to get through to an agent. A/c number: 095063606. I was charged x2.5 of what i was tp pay.
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Frugalista
(@frugalista1) reported
from
Dorridge, England
@virginmedia Typical Virgin Media response. Passing me on. Not actually solving the problem. I will never come back to @virginmedia and will advise all my friends never to think of using you.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Steve Olsson 💎
(@theollyolsson) reported
@virginmedia Hello there KF, thank you for getting back so promptly. Did ring back and got into your billing support. I then started to explain to the guy about my bill changing from £28 to £53.50. We probably talked/argued for 20 minutes with no joy
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Badmanners
(@JohnRelen1) reported
@virginmedia Emergency line a hospital electrician has checked the equipment and nothing wrong with it
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Sean Underwood
(@undies_sean) reported
@virginmedia It's too much of a jump.... I'll now be paying over £100 a month if i stay, that's not affordable. However been on hold now for over an hour to your on line chat to leave..... customer service is also dreadful!!
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Steve Olsson 💎
(@theollyolsson) reported
@virginmedia He transferred me to a contract specialist who sorted it out in 5 mins, and credited me the difference back into myaccount that I had paid, the guy I first talked said they needed to investigate first,did mention he was in Asia and it’s a poor country but thanked Virgin for a job
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Ravi Kapani
(@RaviKapani1) reported
@virginmedia Do you have a SLA on the fault....I am facing this issue from last 5 days...
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Minky
(@Minky_monkey) reported
@virginmedia @TwoPaddocks It would be lovely to watch something on Virgin - considering we're paying for a non existent service due to a faulty box. Despite spending nearly two hours talking to incompetent staff, a replacement still has not arrived.
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Gary
(@GashB76) reported
@JohnKaysCanoe @virginmedia The worst customer service I’ve ever experienced mate. Appalling.
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Minky
(@Minky_monkey) reported
@virginmedia @LutzSchueler @virginmedia I cannot explain the level of frustration this diabolical level of customer "service" causes. Why do you persist in overseas call centres who cannot resolve what should be straight forward issue.
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Simon Bewick
(@SimonBewick) reported
@virginmedia No. Left hanging online for an hour with no reply. I have sent an email of complaint. Given this was part of your effort today to change my mind about leaving...not going well.
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Pilib Ó Geibheannaigh
(@Phil_Keaveney) reported
@virginmedia hi I am looking for some help regarding a recent letter I received ?