Virgin Media Outage Report in Solihull, England
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Solihull come from postal codes B91 and B92.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Solihull, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Solihull and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 17: Problems at Virgin Media
Virgin Media is having issues since 05:40 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Solihull, England
The most recent Virgin Media outage reports came from the following cities: Royal Leamington Spa, Oldbury, Birmingham, Wednesbury, West Bromwich, Solihull, Smethwick, Redditch, Walsall, Willenhall, Coventry, Nuneaton, Rowley Regis, Warwick and Halesowen.
| City | Problem Type | Report Time |
|---|---|---|
 Birmingham |
Wi-fi | |
| Royal Leamington Spa |
TV | |
| Royal Leamington Spa |
TV | |
| Oldbury |
Wi-fi | |
| Birmingham |
Wi-fi | |
| Birmingham |
Phone |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Solihull, England
Latest outage, problems and issue reports in Solihull and nearby locations:
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Sophia Benvenuto
(@SophieClaireB) reported
from
Nuneaton, England
@DaveRumbold @virginmedia Thank you Dave, how did you manage to get through to them? Feels impossible! I am at work and keep on taking breaks to see if they get back to me, but the days tree n is absolutely broken. Should be able to terminate from the online portal!
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Shajidur Rahman
(@ShazRahman30) reported
from
Birmingham, England
Can't believe it @virginmedia is down for the biggest match of the season for me. The championship final between Fulham and Brentford. What do I do?
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Sue Hartley RGN 🌈
(@Happysmiler64) reported
from
Solihull, England
@virginmedia is it possible that I will actually speak to someone about my woeful service. Have been waiting 38 minutes so far. #frustratedNHSworker
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james avfc
(@jamesgrvilla) reported
from
Birmingham, England
Oh what a surprise @virginmedia is down again 😡
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Mark Hughes
(@hughesagoodboy) reported
from
Birmingham, England
Not only that, when speaking to a manager he has proceeded to cut me off and hang up after a 50 minute phone call. What kind of **** show are you running over there ? This is disgusting customer service! @virginmedia
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Neil T
(@Neil982) reported
from
Willenhall, England
@virginmedia seems to bollock about with their broadband at 1am on a Wednesday without fail right as #NXT #wwenxt is coming on. Seems to happen near enough every week.
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SueD
(@SusanDaisley) reported
from
Birmingham, England
@virginmedia No internet in B38. Any problems?
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Jonathan Andrew Ward
(@jaward916) reported
from
West Bromwich, England
Can't leave the house due to operation resurface, can't do anything in the house because @virginmedia is down. Lazy Sunday it is.
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🦁Michael Wyant 🦁
(@WyantWyant) reported
from
Atherstone, England
@virginmedia my 84 year old mum has been sent a new SIM for her old virgin mobile handset. But it won't register and I can't get to speak to anyone. Please please please can somebody help her
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SueD
(@SusanDaisley) reported
from
Birmingham, England
@virginmedia I’ve been trying to get through to customer services for 20 mins and got cut off, now 35 mins. Is there anyone there?
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VOODOO 🇬🇧
(@Ciaran_Beatty) reported
from
Coventry, England
@virginmedia internet has gone down again when will this be fixed ??
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Shajidur Rahman
(@ShazRahman30) reported
from
Birmingham, England
After a massive faff, I've been able get into the goose in selly oak. Has the football but no sound. Worst day of the year @virginmedia to go down. Will remember this when my contract is up.
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Mr Smith
(@smithy653) reported
from
Birmingham, England
@virginmedia Yes the problem has been ongoing for the last 2 weeks
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Ian Aspley
(@idaspley) reported
from
Halesowen, England
@virginmedia hi how do I order a new remote control mines not working and I have replaced batteries
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Stuart McCullagh
(@stumccullagh) reported
from
Solihull, England
Silly question but if I'm a @virginmedia customer with all the sports etc how or can i get BT Sports on my phone?
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*KP*
(@KarenPerry7) reported
from
Willenhall, England
@Coconuts1964 @virginmedia Thanks mate. How bad is it that customers have to rely on each other for information rather than the company we pay hundreds to each year. #virginmedia terrible!!
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rachel manning
(@rachel_manning1) reported
from
Solihull, England
@virginmedia I switched my phone sim as instructed 2 days ago and I still can't receive calls. I've been on hold with customer services for 45 mins. Can u help please?
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Mr Smith
(@smithy653) reported
from
Birmingham, England
@virginmedia I have says no issues but it’s intermittent
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Emily Davies
(@Mindful_Chat) reported
from
Birmingham, England
@virginmedia Ok I did that a optimised then signal. So I will give that a go for now and hopefully it won’t kick me out again. I though it was the online meeting platform but it happened across multiple sites (teams, Skype etc...)
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Mr Smith
(@smithy653) reported
from
Birmingham, England
@virginmedia It says no known issue but the faults intermittent
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Zoe Wright
(@Zoezeg82) reported
@virginmedia Yes & there is no issues reported. When I rang up I got a recorded message telling me that there is no issues with the connection to our router.
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Denise Chesters
(@denise_chesters) reported
@virginmedia That involves a cost if I’m not a virgin customer ? I’m just in the midst of raising a complaint against you with the CISAS. I’ve spent over an hour already tonight and achieved nothing
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CJ
(@FunkyPenguin66) reported
@virginmedia Having Wifi issues for the past couple of days, and no faults in my area, sick of having to reset or reboot router. How would I go about getting my router replaced as I believe it could be the cause. I've had the current one for several years.
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Tostevin writes
(@tostevinwrites) reported
@virginmedia Right, so when it’s public domain you’ll respond immediately right? I’m moving house (not far), Virgin’s service doesn’t extend there. Cancellation fee is extortionate, a massive 9 months worth of payments for me. Rep said if I submitted docs then (1/2)
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Collette
(@colletteb89) reported
@virginmedia are an absolute joke, on phone 45mins trying to sort something and then they just hang up 👍🏼
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Asuka
(@_AsukaLangley) reported
@virginmedia There are no outages it's always like this every night some nights it's fines others it doesn't work at all I don't understand how you can charge for such a god awful service An Internet service should work daily without faults that's what people pay you for......
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Mike McMillan
(@mkmsco) reported
@virginmedia Your marketing bumf highlights how Gig1/new router AND wifi pods could help with customers in-house wifi problems. Also…since you quote BB rate, 1 gig bb not available here. Apparently, 550 is the best we can get. Your T’s & C’s don’t mention that nor the drip feed of pods.
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Andrew Hiorns
(@MrHiorns) reported
@virginmedia is there any reason why our service in KT4 is invariably AWFUL and has been for the last 4 months? Community Fibre cannot come soon enough, Virgin absolutely dreadful.
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Pam
(@pam_flyers) reported
@handley_stephen @virginmedia Don’t waste your time trying to deal with them. I’ve tried for last 5 days & been constantly fobbed off! Agreed 2 deals over phone in last few days - they’ve honoured neither and to make it worse sent a new contract for a deal was never spoken about never mind agreed 😡
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Jo C
(@joacie) reported
@virginmedia is there a known problem with your services right now? I can't log into my Virgin TV Go app despite numerous attempts...