Virgin Media Outage Report in Solihull, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Solihull come from postal codes B91.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Solihull, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Solihull and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
November 21: Problems at Virgin Media
Virgin Media is having issues since 08:40 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (61%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Solihull, England
The most recent Virgin Media outage reports came from the following cities: Solihull, Birmingham, Oldbury, Walsall, West Bromwich, Willenhall, Redditch, Smethwick, Sutton Coldfield, Coventry, Nuneaton, Royal Leamington Spa and Halesowen.
| City | Problem Type | Report Time |
|---|---|---|
 Solihull |
TV | |
| Birmingham |
Internet | |
| Birmingham |
Internet | |
| Birmingham |
Internet | |
| Solihull |
||
| Oldbury |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Solihull, England
Latest outage, problems and issue reports in Solihull and nearby locations:
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Stuart McCullagh
(@stumccullagh) reported
from
Solihull, England
@virginmedia I think its our router etc we have poor Internet speed all the time no Internet in certain rooms i actually have better signal with next doors Internet, I've been ringing up for months with no help!
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Samantha
(@Sammykins9486) reported
from
Birmingham, England
@virginmedia how can i access online chat? Unhappy with a few things , and trying to get through to you over the phone is never a good result, have better service on the online chat service
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Brett Ellis
(@brettellis1982) reported
from
Birmingham, England
@virginmedia have the virgin connect app.... however it will not let me sign in. Have changed password etc and it still says ‘wrong username or password’. Driving me mad!
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Amy
(@amy_brunny) reported
from
Birmingham, England
@virginmedia your mobile customer service is ****!
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Mark Baldwin
(@mark_xc) reported
from
Solihull, England
@virginmedia your service is worse than ever, no wifi for a week and all you keep saying is it is very complicated and your engineers are trying to fix it
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Jean Thierry
(@MutliRaceMan) reported
from
Birmingham, England
@keith_bloke @virginmedia CS agent hung up on you? The only justification for that is if you used bad language. Otherwise they should be attempting to resolve the issue for you. Is this for your Dad? Mobile providers are universally poor. They consider themselves never in the wrong. I’m with @EE also poor
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Seánna Holland
(@seannahj) reported
from
Kenilworth, England
@virginmedia why is your #CustomerService so very poor!! Had an issue and called you charged £10 for the call. Complained... no reply... 28 days later email not addressing the issue with the closure hope this solves your issue if not call us... same number charged on previously!!
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Martin ATTRITION
(@attritionuk) reported
from
Coventry, England
@virginmedia This is the third day of no service...
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Stuart McCullagh
(@stumccullagh) reported
from
Solihull, England
@virginmedia Had probs for 8 weeks trying to get engineer out! Still taking £96 a month though Poor internet speed Wifi isn't working Spent 3hrs on phone Sat Currently on hold (3rd time today) cut off twice! On demand stopped working
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Stuart McCullagh
(@stumccullagh) reported
from
Solihull, England
Had poor internet for months cut off 90% of the time on hold for hours now a 8.5% price increase @virginmedia
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Martin ATTRITION
(@attritionuk) reported
from
Coventry, England
@virginmedia Can you please explain the major problems you are reporting on your recorded message when I call 150?
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Seánna Holland
(@seannahj) reported
from
Kenilworth, England
@virginmedia So now over 2 hours later 3 different departments none of which can help and back on hold again!! Complete and utterly joke! #poorcustomerservice #virginmediajoke #dontcare
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Clare Moroney 🔗❤️🦁💍
(@clarelfc) reported
from
Coventry, England
Can I ask if anyone else has problems with their @virginmedia wifi?? We both work from home and are on calls most of the day however our wifi drops at 5 past the hour EVERY HOUR - EVERY DAY 😡 Meaning it takes 5 minutes to reload and recall people or rejoin meetings!!
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Tomexh
(@tomexh1) reported
from
Birmingham, England
@bt_uk worst mistake I made and I am locked in for 2 years, there is no doubt Virginmedia can not be beaten in Birmingham, please let me go back
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Martin ATTRITION
(@attritionuk) reported
from
Coventry, England
@virginmedia No update listed but when I call you I get an answerphone saying you have major problems at the moment!!
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Clare Moroney 🔗❤️🦁💍
(@clarelfc) reported
from
Coventry, England
@virginmedia It says that the signal strength is great.... which it normally is apart from the 10 times it drops throughout the day!
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Stuart McCullagh
(@stumccullagh) reported
from
Solihull, England
@virginmedia wifi down yet again B37 area 1 hour on hold cut off again!
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Griff
(@GriffPlays) reported
from
Birmingham, England
Streams delayed due to @virginmedia being absolute dog ****.
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Brett Ellis
(@brettellis1982) reported
from
Birmingham, England
@virginmedia I am signed in on the web and on my virgin app. Will not let me sign in to the connect app
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Michael Pritchard
(@blueghostuk) reported
from
Birmingham, England
@virginmedia I can only await for the service I ordered then... hopeless
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Paul Kinlan🍀Sighthill Emerald Flag Bearer🍀
(@KinlanPaul) reported
@virginmedia Yes but I need access to my account to see these details ... If it's a known issue re the password etc then how come it's nots been fixed???
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Nath Gerrard
(@nathyg83) reported
@MattHibbert @virginmedia I once called Sky to complain of **** wifi, the guy on the phone told me that my house was built of the wrong materials, that’s why the internet isn’t working. I didn’t know how to reply to that one.
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Altered Beast
(@didithitthespot) reported
And like clockwork @virginmedia goes down again. Cant even stream anything. Just pathetic
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Ellie Hudson
(@EllieeHud) reported
@virginmedia I’ve called up now and apparently it hadn’t gone through yet but being escalated now. Didn’t get a reference number but will take 5-7 working days to fix apparently!
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dolly
(@dollsworldx) reported
@virginmedia currently on hold. I appreciate this isn’t your personal problem and i apologise for my frustration.. i’m just annoyed! thank you for the help you’ve been able to give me!
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Naturist David
(@DaveTheNaturist) reported
Is it me or is @virginmedia's customer service gone to pots lately? CSR just argued with me about the contract I am no longer in! Then told me to speak to Ofcom about it. This is in addition to being on the phone for over an hour (so far) just to remove 1 V6 box!
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James Rogers
(@JWRogers82) reported
from
Perton, England
@virginmedia trying to get in contact with customer service about renewing my account
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Eoin Keenan
(@eoinkeenan) reported
Another reason might be things like the 3 builders and 1 virgin media engineer (inside his van with the window down) outside my window just now chatting away, no masks, practically shoulder to shoulder, one smoking another spitting on the ground... No words
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Helen.✝️🇬🇧🇨🇦🇺🇸🇦🇨🇮🇱🇮🇳
(@helenca16747398) reported
@virginmedia That's great and all. But as my broadband keeps freezing or going off then we have to keep logging back in. Your website says there are no problems. So its very frustrating for me as a parent when my daughter says her teachers keep asking why she keeps going off when she online.
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Dani Findley
(@dfindley11) reported
@virginmedia do you have a virgin mobile Twitter account? My mobile number was deleted by Virgin on 26/12, I have been without phone signal since this (12 days and counting) and no one is calling me back to tell me what is happening. I need my mobile number back ASAP!!