Virgin Media Outage Report in Solihull, England
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Solihull come from postal codes B91.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Solihull, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Solihull and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
January 17: Problems at Virgin Media
Virgin Media is having issues since 09:40 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (59%)
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Wi-fi (18%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Solihull, England
The most recent Virgin Media outage reports came from the following cities: Rowley Regis, Birmingham, Oldbury, Coventry, Wednesbury, Nuneaton, Walsall, Royal Leamington Spa, West Bromwich, Solihull, Redditch, Sutton Coldfield, Smethwick and Halesowen.
| City | Problem Type | Report Time |
|---|---|---|
 Rowley Regis |
Internet | |
| Birmingham |
TV | |
| Birmingham |
Total Blackout | |
| Birmingham |
Internet | |
| Oldbury |
Internet | |
| Birmingham |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Solihull, England
Latest outage, problems and issue reports in Solihull and nearby locations:
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Gary Webber
(@gjw1603) reported
from
Birmingham, England
@virginmedia Price rises, overseas call centers, the time spent on the phone listening to the nausiating voice. Suggest you look at social media and learn about your shocking reputation and customer service. Im out !!
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Karl
(@thekosfox) reported
from
Nuneaton, England
So, I'm switching from Sky Tv/Broadband to @virginmedia. A friend of mine who is a new customer got multi room with no activation cost. I phone for the offer and the lady said no fee, yayyyy, I go through to another department and its £49 Being fobbed off already!!😡😡 NOT HAPPY!
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Evan Davis
(@EvanD) reported
from
Birmingham, England
@virginmedia It’s only been in the past few weeks that it’s gotten so bad. I was getting updates 2 weeks ago from @EE saying they were doing work in my area, but have heard nothing since. Shame you don’t have wi-fi calling
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Roger Leitch
(@notdodgy) reported
from
Solihull, England
@virginmedia Your website now shows: Network issues might be affecting TV and broadband services at the moment. Our engineer is working to fix the problem. Broadband is working again...
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Ash Corbett-Collins
(@corbettcollins) reported
from
Birmingham, England
@gaz112 @virginmedia That'll be the same @virginmedia that sends passwords out by post, complete with other sign in information. They're pretty much a joke at this point.
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Karl
(@thekosfox) reported
from
Nuneaton, England
@virginmedia I understand there is an activation fee, when I asked, as a new customer if it could be waiverd and was told yes, I didnt then expect in another department to be told no!! One main reason we are leaving Sky is because of this of inconsistency in customer service. Poor start!
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Caroline Durbin
(@acroline) reported
from
Birmingham, England
@virginmedia Nonsense. If you valued me as a customer I would not have gone through 3 months of unanswered calls and when I did speak to staff- accusations of lying. Check your records before cut and pasting bland replies.
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Karl
(@thekosfox) reported
from
Nuneaton, England
@virginmedia Understandably, I was very annoyed after being on hold for 'god knows' how long to be told yes, the activation cost, £49.95 would be waived as a new customer. Then to be put through to the installation team and told NO!!! the activation cost would stand!!! Bad customer service.
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🐺Wolfish
(@unit_1974) reported
from
Birmingham, England
@Poxo01 We have been battling rising costs and poor service with @virginmedia for years. Have argued down the contract repeatedly due to issues. Just got the internet and home control stable again and then get another price increase letter. Fed up with them.
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✨ Hannah ✨
(@bevvyxo_) reported
from
Solihull, England
Spent 45 mins on the phone to @virginmedia to agree a new contract. I didn’t receive the confirmation email as agreed so rang up to check only to be hold there was no record of it and they couldn’t honour it. 10/10 customer service there 🙄
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Caroline Durbin
(@acroline) reported
from
Birmingham, England
@virginmedia utterly appalling customer service once again. 15 minutes on hold to cancel a contract miss-sold to me.
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Kal Ajimal
(@Kal_Ajimal) reported
from
Solihull, England
How hard is it to report a problem to my landline telephone @virginmedia totally ridiculous been on hold 30 minutes
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Roger Leitch
(@notdodgy) reported
from
Solihull, England
@virginmedia Tried the text service. No response. So in the unlikely event of an engineer visit later, at least I tried.
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mark shaw
(@markshawnwo) reported
from
Birmingham, England
@virginmedia internet down in Birmingham checked with reported issues and not known anything else reported it
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§↯mØn
(@scgough) reported
from
Birmingham, England
Anyone else experiencing DNS issues for certain sites. UK based. I’m getting unresolved errors via virgin media net but ok via mobile data. #dns #networking
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🐺Wolfish
(@unit_1974) reported
from
Birmingham, England
@ChrisScottBtn I’m fed up of this process year on year with an ongoing problematic service. Three complaints, two left unanswered. And then the onus is on you to chase! I cannot be bothered with them anymore. That’s the level customer service I’ve come to expect from @virginmedia now.
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carl morgan
(@carl_morgan3) reported
from
Solihull, England
@virginmedia is there an issue with services in the B90 area. Cheers
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🐺Wolfish
(@unit_1974) reported
from
Birmingham, England
@BankerJase @virginmedia I’ve yet to deal with a Virgin Media team that provide decent customer service. Which is why I’ve given up on TV/Telephone. Broadband will only last if they maintain a service.
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Karl
(@thekosfox) reported
from
Nuneaton, England
@virginmedia Hi, I'm a new customer, installation is this Saturday (24th). Our friends have recently joined you and they were offered multi-room (1 extra box) with no 'set up' costs. So I inquired and was told the same (just £7.50pm) put through to another department and told no, its £49.95.
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tonymartin
(@tonymartin82211) reported
from
Birmingham, England
@virginmedia up to their scams again and when you get through all the button pressing on the phone and are past from one to another then when you start asking questions they hang up .
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Marie Smith
(@MaZi_BoO) reported
@virginmedia @NiiNiiFC @Flav_Bateman Could someone please contact me? I'm a new customer and already, down to your lack of customer service, I'm thinking of canceling. 2 phone calls, on hold for over an hour before I gave up. I want my broadband working.
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Nefarious67
(@Nefarious222) reported
@virginmedia you are PRICELESS! You call to see if you can offer me a better deal 24 hours after telling me only new customers get the good deals and happily closing my account. Go back to Customer Experience school and try not flunk the exam this time!! Im now with @SkyUK
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lee simpsonLUFC
(@leesimp3891) reported
@virginmedia and now since my existing contract has run out i no longer get the discounts so have to pay 4 months at £25 extra per month for four months and then was lied to when i queried it with one of your customer service employees and to top it off was then basically called a liar
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Ashwin DeSouza
(@ashwinsdom) reported
@virginmedia No know issues in my area. Also, yes, I have the hub 3. Which is what I told the CS rep. But apparently you'll don't guarantee any speeds over WiFi. This is unacceptable in today's day day and age, especially when we are WFH most of the time.
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Mike Redman🌍
(@RatcatcherMike) reported
@virginmedia there’s a local fault with your broadband services but this means your telephone system doesn’t give the option of providing details of a different fault I have with my on-line account set-up process, only updates on the broadband issue - worst customer service ever!
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JayJaySZN
(@JayJaySZN) reported
from
Portsmouth, England
@virginmedia The thing that confuses me is like now it is working fine, but I don’t have the gaurentee or reassurance that it will stay up so I put of completing big tsk at work. Then in the evening it totally dies. I am on hold as we speak. Hold music isn’t to bad to be fair.
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JayJaySZN
(@JayJaySZN) reported
from
Portsmouth, England
@virginmedia That ther was an issue in our area & a technician was being sent out last Wednesday.
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Adam Dakin (Dako)
(@dako326) reported
Good morning @virginmedia How much notice do I have to give to cancel my TV package ? #hadenough
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Stuart Dixon™
(@0161dixonboy) reported
Recently joined @virginmedia broadband, nothing but trouble since. I cant get a wifi signal if I go more than 6ft away from the router. Been like this for weeks now, our neighbours are the same. Please can anyone advise as both me and my wife work from home and its affecting that
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Blue Rose Code
(@BlueRoseCode) reported
@raphael_samad @virginmedia Lucky you, after three hours of being on hold last night I had to hang up for a meeting. When I called back the service centre was closed. No response to my IMS on their site either. No broadband. Dreadful.