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Virgin Media

Virgin Media outages and service status in Solihull, England

Problems detected

Users are reporting problems related to: internet, tv and wi-fi.

Full Outage Map
  • Virgin Media generated 5 outage signals in the last 24 hours around Solihull, including 5 direct reports.
  • The most common problems reported in this area mention Internet, TV, and Wi-fi.
  • The most recent signal from this area was received May 27, 12:16 PM GMT+1.
  • 45% Internet (45%)
  • 28% TV (28%)
  • 16% Wi-fi (16%)
  • 6% E-mail (6%)
  • 5% Total Blackout (5%)

The latest reports from users having issues in Solihull come from postal codes B91 , B90 and B92 .

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Solihull, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Solihull, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

May 27: Problems at Virgin Media

Virgin Media is having issues since 12:00 PM GMT. Are you also affected? Leave a message in the comments section!

Live Outage Map Near Solihull, England

The most recent Virgin Media outage reports came from the following cities: Oldbury, Birmingham, Coventry, West Bromwich, Solihull, Walsall, Smethwick, Bromsgrove, Redditch, Sutton Coldfield, Royal Leamington Spa, Kenilworth, Halesowen, and Streetly.

CityProblem TypeReport Time
Oldbury E-mail 6 hours ago
Oldbury Internet 6 hours ago
Birmingham Wi-fi 11 hours ago
Coventry Internet 22 hours ago
Birmingham Wi-fi 23 hours ago
Birmingham Internet 1 day ago

Nearby cities with recent reports

Birmingham

35 recent signals

11 hours ago
Oldbury

9 recent signals

6 hours ago
West Bromwich

3 recent signals

1 day ago
Coventry

2 recent signals

22 hours ago
Walsall

1 recent signals

3 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Solihull, England

Latest outage, problems and issue reports in Solihull and nearby locations:

  • stumccullagh
    Stuart McCullagh (@stumccullagh) reported from Solihull, England

    @IanMurphy111 @virginmedia Been with them since Telewest I don’t know why I stay false promises poor service

  • k1El_w
    Kiel (@k1El_w) reported from Birmingham, England

    @virginmedia @YodelOnline your ability to deliver equipment is shocking!!! The customer service you provide is even worse!!!

  • steveblyth
    Stephen Blyth (@steveblyth) reported from Stockingford, England

    Yep. Down twice in one day. @virginmedia

  • CaseyRain
    Casey Rain (aka S-Endz) (@CaseyRain) reported from Birmingham, England

    Causing me to drop out of a work meeting once every 10 minutes. Oh, and Virgin tried to blame it on my hardware? Except... My neighbour is seeing the EXACT same thing. This wasn't happening before the outage. @virginmedia why am I paying you lots of money for a spotty connection?

  • stumccullagh
    Stuart McCullagh (@stumccullagh) reported from Birmingham, England

    @virginmedia But when a contract is agreed like a mortgage or a fixed energy deal surely the agreement should last the full term. I’ve had issues since September & been told I can’t leave due to being under a contract so why should my costs go up when I’ve got an agreement in place until Dec

  • EvanD
    Evan Davis (@EvanD) reported from Birmingham, England

    @eerosupport hi. I have a Eero 6+. If I connect it to @virginmedia 1gbps service, will I get 1gbps?

  • TheBluestStar
    👻🎃Tara but a spookier version🎃👻🏳️‍🌈🇮🇸🇮🇪 (@TheBluestStar) reported from Coventry, England

    @virginmedia My parents TV and broadband have been down all day. My mum has been calling your customer service line all day and no-one is answering.

  • _shannonC
    shanny C 🌹 (@_shannonC) reported from Solihull, England

    @LenFPS @virginmedia they don’t care. it only happens 7pm onwards but will happen until the next morning so I can’t stream or anything. and they’re telling me to write on a forum as if that will fix it😤

  • tarun65170952
    tarun (@tarun65170952) reported from Birmingham, England

    @virginmedia Im getting slow speeds on my broadband. My package is volt and which should be 250mbs im getting less that half of that. Please ask your team to look into this

  • BrianMCape
    Brian Cape (@BrianMCape) reported from Birmingham, England

    @virginmedia Alternatively, if you feel the urge to actually be helpful, you can search my name and location (it's an uncommon name) and ask a complaints manager to contact me. No security issues or breaches, since the notes I've been assured are on file, will be there to check.

  • zcobb
    Stephen Cobb, #FBPE 🇺🇦 (@zcobb) reported from Coventry, England

    Me: Can you tell your supervisor that this email looks a lot like a phishing email? Support Person @virginmedia: I know, a lot of people have said that.

  • saqibsvideos
    ch Saqib (@saqibsvideos) reported from Birmingham, England

    @virginmedia They haven't called me yet that's how bad you're

  • saqibsvideos
    ch Saqib (@saqibsvideos) reported from Birmingham, England

    @virginmedia Sending me over bill again and again n customer service is even more worst

  • stumccullagh
    Stuart McCullagh (@stumccullagh) reported from Solihull, England

    Had problems with my TV since September now can’t get any live football or movies @virginmedia

  • stumccullagh
    Stuart McCullagh (@stumccullagh) reported from Solihull, England

    @virginmedia TV completely down this morning ,it’s been intermittent since September nobody helps me just fobbed off. Who is the ombudsman over you I can complain to? I’m no longer prepared to keep paying for services I’m not getting.

  • stumccullagh
    Stuart McCullagh (@stumccullagh) reported from Birmingham, England

    @virginmedia I’m going to but I know I won’t get anywhere anyway the customer never gets anywhere

  • Rob_Hicks
    W1NGNUT (@Rob_Hicks) reported from Birmingham, England

    @virginmedia Doesn't matter now, we've terminated the contract and joined Three home broadband. I just think it's disgusting that a customer of over 10 years doesn't get offered a deal as good as a new customer.

  • BrianMCape
    Brian Cape (@BrianMCape) reported from Birmingham, England

    @virginmedia And this is why, I'll be reporting you to trading standards for fraudulent misselling/misrepresentation and then abdicating ALL responsibility/accountability to resolve. There's no security/DPA issues in you giving me a direct dial number via DM. You just don't want to resolve.

  • stumccullagh
    Stuart McCullagh (@stumccullagh) reported from Solihull, England

    Not only did I have to go out to watch the football because Sky Sports doesn’t work BBC has gone down so can’t even watch MOTD thanks @virginmedia

  • ReissOmari
    Gordé 🦩 (@ReissOmari) reported from Birmingham, England

    And just like that my @virginmedia is off again, no internet whatsoever. Embarrassing service from them, very disappointed and frustrated.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • FranPancheri
    Francesca Pancheri (@FranPancheri) reported

    @virginmedia we are into day 4 without internet and TV! Luckily I'm not working this week as I do work from home but this has to be the worst service we've had in the 20+ years we've been with Virgin and its predecessors!

  • theRealNickle
    Time for change (@theRealNickle) reported

    .@virginmedia made multiple phone call to report issues. Promises made, problems not resolved. Fortunately, contract is up soon.

  • duke_olaf
    DÏE BLUE BARON (@duke_olaf) reported

    @virginmedia You’re charging me £52 a month and I can’t use my service absolute criminals

  • kimtaylor18
    Kim Taylor (@kimtaylor18) reported

    Apparently now it’s not me it’s a network issue in the area… again!!!! Only taken a day to figure that out 🫣 awful @virginmedia

  • AlisonLewis_28
    Alison Lewis ❤️ (@AlisonLewis_28) reported

    @virginmedia you are a disgrace!! Your service is awful 😡

  • celestialdawwnn
    Katy ☆゚.*・。゚☆゚☾ .⭒˚ 🐈‍⬛🌌🌙 (@celestialdawwnn) reported

    @virginmedia It states there is an 'intermittent signal'. Does this mean an engineer is looking into it?

  • Louiseboxall
    Louise Boxall (@Louiseboxall) reported

    @virginmedia Yep, we’ve done all that. It says intermittent service. It’s been like this over a week. Now it’s worse! Even spoke to one of the customer service people on Friday, the issue is worse and we were told unless they get 360 then Virgin won’t help. Absolute disgrace!

  • Swinney_10
    Mark Swinglehurst 🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@Swinney_10) reported

    @virginmedia had a text to say broadband and TV should be back on, but nothing been on since yesterday in the SA5 area, can you explain what's happening as the time keeps being moved forward on the issue checker

  • TamieOfficial
    Iraq Lobster 🦞 (@TamieOfficial) reported

    @virginmedia Yes obviously I have. So ridiculous. You even have the cheek to text that the services have been restored when they haven’t. Can’t work & can’t use o2 either because reception is non existent especially since you merged your terrible services.

  • _MeJAdams
    Joseph Adams (@_MeJAdams) reported

    @virginmedia And also - 20 years I've been with you guys - this morning was to renew - the whole experience has left me looking - I can get cheaper and not be treated like crap elsewhere