Virgin Media

Virgin Media Outage Report in Solihull, England

Problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Solihull, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Solihull and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Solihull, England 11/18/2025 16:50

November 18: Problems at Virgin Media

Virgin Media is having issues since 04:20 PM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (61%)

    Internet (61%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (1%)

    Phone (1%)

Live Outage Map Near Solihull, England

The most recent Virgin Media outage reports came from the following cities: Birmingham, Oldbury, Willenhall, West Bromwich, Redditch, Smethwick, Walsall, Sutton Coldfield, Coventry, Nuneaton, Royal Leamington Spa and Halesowen.

Loading map, please wait...
City Problem Type Report Time
United KingdomBirmingham Internet
United KingdomBirmingham Wi-fi
United KingdomBirmingham Internet
United KingdomBirmingham TV
United KingdomOldbury Internet
United KingdomBirmingham Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Solihull, England

Latest outage, problems and issue reports in Solihull and nearby locations:

  • attritionuk Martin ATTRITION (@attritionuk) reported from Coventry, England

    @virginmedia No update listed but when I call you I get an answerphone saying you have major problems at the moment!!

  • clarelfc Clare Moroney 🔗❤️🦁💍 (@clarelfc) reported from Coventry, England

    Can I ask if anyone else has problems with their @virginmedia wifi?? We both work from home and are on calls most of the day however our wifi drops at 5 past the hour EVERY HOUR - EVERY DAY 😡 Meaning it takes 5 minutes to reload and recall people or rejoin meetings!!

  • clarelfc Clare Moroney 🔗❤️🦁💍 (@clarelfc) reported from Coventry, England

    @virginmedia It says that the signal strength is great.... which it normally is apart from the 10 times it drops throughout the day!

  • attritionuk Martin ATTRITION (@attritionuk) reported from Coventry, England

    @virginmedia Can you please explain the major problems you are reporting on your recorded message when I call 150?

  • mark_xc Mark Baldwin (@mark_xc) reported from Solihull, England

    @virginmedia your service is worse than ever, no wifi for a week and all you keep saying is it is very complicated and your engineers are trying to fix it

  • blueghostuk Michael Pritchard (@blueghostuk) reported from Birmingham, England

    @virginmedia I can only await for the service I ordered then... hopeless

  • stumccullagh Stuart McCullagh (@stumccullagh) reported from Solihull, England

    @virginmedia Had probs for 8 weeks trying to get engineer out! Still taking £96 a month though Poor internet speed Wifi isn't working Spent 3hrs on phone Sat Currently on hold (3rd time today) cut off twice! On demand stopped working

  • Sammykins9486 Samantha (@Sammykins9486) reported from Birmingham, England

    @virginmedia how can i access online chat? Unhappy with a few things , and trying to get through to you over the phone is never a good result, have better service on the online chat service

  • tomexh1 Tomexh (@tomexh1) reported from Birmingham, England

    @bt_uk worst mistake I made and I am locked in for 2 years, there is no doubt Virginmedia can not be beaten in Birmingham, please let me go back

  • seannahj Seánna Holland (@seannahj) reported from Kenilworth, England

    @virginmedia why is your #CustomerService so very poor!! Had an issue and called you charged £10 for the call. Complained... no reply... 28 days later email not addressing the issue with the closure hope this solves your issue if not call us... same number charged on previously!!

  • attritionuk Martin ATTRITION (@attritionuk) reported from Coventry, England

    @virginmedia This is the third day of no service...

  • attritionuk Martin ATTRITION (@attritionuk) reported from Coventry, England

    @virginmedia Can you please just let me know what the "major problem"is that you report on the 150 number recorded message?

  • brettellis1982 Brett Ellis (@brettellis1982) reported from Birmingham, England

    @virginmedia I am signed in on the web and on my virgin app. Will not let me sign in to the connect app

  • GriffPlays Griff (@GriffPlays) reported from Birmingham, England

    Streams delayed due to @virginmedia being absolute dog ****.

  • seannahj Seánna Holland (@seannahj) reported from Kenilworth, England

    @virginmedia So now over 2 hours later 3 different departments none of which can help and back on hold again!! Complete and utterly joke! #poorcustomerservice #virginmediajoke #dontcare

  • SunnyBTC ..."Then They Fight You"... (@SunnyBTC) reported from Birmingham, England

    Anyone else been having internet connectivity issues all day? I'm with virgin media

  • brettellis1982 Brett Ellis (@brettellis1982) reported from Birmingham, England

    @virginmedia have the virgin connect app.... however it will not let me sign in. Have changed password etc and it still says ‘wrong username or password’. Driving me mad!

  • stumccullagh Stuart McCullagh (@stumccullagh) reported from Solihull, England

    Had poor internet for months cut off 90% of the time on hold for hours now a 8.5% price increase @virginmedia

  • amy_brunny Amy (@amy_brunny) reported from Birmingham, England

    @virginmedia your mobile customer service is ****!

  • MutliRaceMan Jean Thierry (@MutliRaceMan) reported from Birmingham, England

    @keith_bloke @virginmedia CS agent hung up on you? The only justification for that is if you used bad language. Otherwise they should be attempting to resolve the issue for you. Is this for your Dad? Mobile providers are universally poor. They consider themselves never in the wrong. I’m with @EE also poor

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • dougmorton Doug (@dougmorton) reported from Ealing, England

    Annoys me way more than it should that Virgin... sorry, LNER call their class 800s “Azumas” and the media are treating them as something new, when class 800s have been in operation on the GWML since 2017, just without a stupid brand name.

  • elayne100360 Elayne (@elayne100360) reported from Bournemouth, England

    @virginmedia You asked me to let you know if contact had been made. Spent most of Monday tweeting problem to you so not going to repeat & waste my evening.

  • jakehowarthhh jake howarth (@jakehowarthhh) reported from Salford, England

    @virginmedia worst customer service I’ve ever received on hold for 20 minutes to then receive the news il be without WiFi for 24 hours and there’s nothing which can be done. Worst customer service going

  • scottyboy1973 Scott Brindley (@scottyboy1973) reported from Poplar, England

    @CantSwingACat @bt_uk You should try Virgin Media! Don't forget you're entitled to Ofcom compensation if the has been a total loss of service for over 24 hrs I.e If their Infrastructure is at fault #poorcustomerservice

  • 1011FOXEE beverley fox (@1011FOXEE) reported from Takeley, England

    @virginmedia regarding your tweet I have contacted parcel company we have to wait 24 hours,lied and said neighbour had it,I was outside collecting online groceries shortly before message received,also daughter tracked driver and he was all over,first down the road then 4 miles!

  • Nogsynoos Naomi Haughton (@Nogsynoos) reported from Tonypandy, Wales

    @virginmedia I'm nearly 21 months into a 36 month contract I have a NOTE 8. I am not getting on with the mobile it's massive and stupidly big for someone with little hands. Am I able to down grade to a smaller one I want my iphone se again #littlehandproblems

  • LSandersonbooks Lesley Sanderson (@LSandersonbooks) reported from Islington, England

    @leepg @virginmedia I have this same problem @virginmedia rebooting doesn't solve the problem

  • clairewoods93 Claire Lock (@clairewoods93) reported from Worthing, England

    @virginmedia A few hours I understand but 4 days and counting is not on. No one seems to be able to give a reliable account of what the actual problem is and when it will be sorted. Just fobbed off constantly. You’ve probably been the most helpful so far.

  • davedome Dave (@davedome) reported from Darlington, England

    @virginmedia 2/2 on hold for 30mins to be hung up on when connected. Not a great way to treat your new customers. Regretting opting for your services so far.

  • philippat Philippa Taylor (@philippat) reported from Whitley Bay, England

    @virginmedia good customer service , they asked if they could ring me back in 15 mins due to his PC not working , now 2.5 hours later and I am still waiting , tried ringing them back and been on hold for 28 mins now 😡