Virgin Media Outage Report in Solihull, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Solihull, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Solihull and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (42%)
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TV (35%)
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Wi-fi (11%)
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Total Blackout (8%)
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E-mail (3%)
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Phone (1%)
Live Outage Map Near Solihull, England
The most recent Virgin Media outage reports came from the following cities: Oldbury, Birmingham, West Bromwich, Redditch, Smethwick, Walsall, Sutton Coldfield, Coventry, Nuneaton, Royal Leamington Spa, Halesowen and Kenilworth.
| City | Problem Type | Report Time |
|---|---|---|
 Oldbury |
Total Blackout | |
| Birmingham |
Total Blackout | |
| Oldbury |
Total Blackout | |
| Birmingham |
Wi-fi | |
| Birmingham |
Internet | |
| Birmingham |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Solihull, England
Latest outage, problems and issue reports in Solihull and nearby locations:
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James DR Brown
(@jamesbrown39) reported
from
Warwickshire, England
@Shafik32296732 @virginmedia It is down in CV34 as well. Before the service status site crashed it was saying it was expected a fix by 2200hrs this evening!!!
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Jean Thierry 💙
(@MutliRaceMan) reported
from
Birmingham, England
@KellyQuilt @virginmedia Virgin are hopeless for ease of contact. My daughter was with them and the service wasn’t at all good. This nonsense about calling them at a time to suit them is just ludicrous. They need to admit that they (& others) don’t staff adequately to suit their customers convenience. 🤬
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Aaron
(@AaronAlluyn) reported
from
Birmingham, England
@virginmedia @itsonlymegs virgin says tv had issues but nothing about internet.. Our internet has been unusable all week, I've been unable to attend any work meetings due to the extremely poor internet quality.. So what's up with that, whole week of trouble but guess I'll just pay as usual..
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Clare
(@meclareyb) reported
from
Birmingham, England
Very pleased to publicly announce we are leaving virgin media. I have never known such a diabolical internet service - current situation our 100mb per whatever it is means our internet is unstable for any zoom session. Utterly ridiculous. Hoorah for us 🙌🏻
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James DR Brown
(@jamesbrown39) reported
from
Warwickshire, England
@virginmedia Before your status site stopped working it said you were aware of an issue in are area and it could be fixed by 2200hrs this evening!!!! Now you are not aware??? Please what is going on??
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Riz 🌹🇬🇧
(@___Mezzala) reported
from
Birmingham, England
CANNOT WAIT until we leave @VirginMedia in a few months time. Non stop internet issues for months now. I’d urge everyone to swerve Virgin Media. Better companies out there who do more and cost less.
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claire smith
(@clairado77) reported
from
West Bromwich, England
@vmbusiness internet is down but have wifi? Business name C D Morris & Sons ltd, 97 Kent road, Wednesbury, Ws10 0sy
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W1NGNUT
(@Rob_Hicks) reported
from
Birmingham, England
@virginmedia Doesn't matter now, we've terminated the contract and joined Three home broadband. I just think it's disgusting that a customer of over 10 years doesn't get offered a deal as good as a new customer.
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Steve Penn
(@pennwba) reported
from
West Bromwich, England
@virginmedia Thank you. Never for one minute did I think he was from Virgin Media. He ended up after 7 minutes saying he'd cut off my Internet for 21 days. Thought I'd let you know as he's using your name
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Pinkz
(@pinkz_afc) reported
from
Coventry, England
@virginmedia why is your customer service so shizzle! All i want is my confirmation of cancellation date email.
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Alex Barker
(@amancalledalex) reported
from
Coventry, England
@GeorgeMonbiot @VodafoneUK I had a problem with @virginmedia which eventually got sorted out, but not before going to their Executive Team. Customer care was nonexistent on the phones. Customer care is challenging but staff need to show much more empathy with the customer.
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Riz 🌹🇬🇧
(@___Mezzala) reported
from
Birmingham, England
@AGJ27_ @TwiitterJo @virginmedia Ours has gone down… Again. The 5th time this evening. I’ve had enough of this ****. Genuinely can’t wait to leave. Never experienced such awful service in my life.
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R Joberns
(@rjoberns) reported
from
Halesowen, England
@virginmedia service status checker ……… nope, That’s not working either
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Stuart McCullagh
(@stumccullagh) reported
from
Solihull, England
£117 a month & @virginmedia down again plus still haven’t had my booster I was promised in Feb 21 & June 22
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Mathew
(@all_day_) reported
from
Birmingham, England
@virginmedia hey guys whatever I try to play back or if I rewind live tv to play back the boxing is terrible so much so you’re unable to watch the programme. The wires are all connected fine and all other internet devices are fine. What’s the issue?
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Samantha Worrall
(@Samsmilew) reported
from
Warwickshire, England
@virginmedia trying to check service status update Ona local issue. No website access to do it, we have TV now but still no internet CV34 6? Can you help?
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claire smith
(@clairado77) reported
from
West Bromwich, England
@vmbusiness our internet is down but we have wifi? No sky catchup. What’s going on?
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Daz (Oaky) Holdcroft
(@dazholdcroft1) reported
from
West Bromwich, England
@virginmedia Well if it’s so far taken 5 years I’d say it’s never going to happen surly
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Steve Penn
(@pennwba) reported
from
West Bromwich, England
@virginmedia I had a call today from a man pretending to be from & trying to sell VM service. He got increasingly rude & aggressive when I said not interested. I'm sure he wasn't from Virgin Media but if you'd like the number he called from I will happily send it to you.
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Clare
(@meclareyb) reported
from
Birmingham, England
@virginmedia you claim we get 100 whatever’s per second. So tell me. Why my internet doesn’t work. I can’t stay on a zoom as my “internet is unstable” and live tv “jumps” not streams. You sent somebody to resolve last time. It’s now repeated this behaviour again. Why do that?
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Matt Harrison
(@Foster12treez) reported
@virginmedia Is your chat facility down on the website? Trying to reach out but only chat available is about moving house ...help
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Manny
(@Mannyy1991) reported
@virginmedia Currently speaking to a member of the Customer Relations who is helping and has raised a formal complaint on my behalf. I await to see what VM will do for the poor level of service received over these last 12m..
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Monica Brown
(@MonicaB12562632) reported
@virginmedia yes it does everytime it goes down,with message engineer is working to fix it
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Dave Treweek
(@dtweek) reported
@virginmedia I went through the text robot. The robot told me to check the appointments section on my virgin media. I checked. There was no appointment, as I never received and appointment and I've done what the robot said, should I assume I don't need to do anything else?
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beeros
(@efc_walker) reported
@virginmedia you have the worst customer service I have ever experienced.
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Sian Milner
(@sianhelena_m) reported
@virginmedia The “complications” aren’t down to anyone but Virgin, when Kelly Communications spoke to me they understood what I needed, requested a Virgin engineer was sent for a 2nd pre-pull, but now I need Virgin to send the correct plans to my landlord before the Wayleave can be signed.
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💕Alice 💕
(@booobiesweets) reported
@virginmedia Stop bull crapping. So wifi I can only get 0.6??? Just cancel my package you bunch of hillbilly’s
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Kevin Arthur #FBPE #FBSI SNP
(@Tumshie_Heid) reported
@virginmedia Your service page used to show what the problems were, where they were and estimated time to fix but of course all that has now gone. Keep the customer in the dark. I'm not happy and wont be a customer for much longer. Dreadful company.
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Chris Moore
(@ChrisMooreRDP) reported
@virginmedia I spoke to one of your customer advisers who wasn’t able to help me. I basically had an email asking me to create a Virgin account. I tried to but before I could put in a password I got an email saying my account was created. I have since tried to access my account and can’t 🤯
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J Rodriguez
(@RodriguezMayn) reported
@virginmedia We were told weeks ago pods would fix the problem. Then told if the pods don't you'll send an engineer. The pods don't work so I request an engineer and the person on the phone says it's not likely to be the router. Well SEND AN ENGINEER TO CONFIRM THAT cause the pods don't work