Virgin Media

Virgin Media Outage Report in Solihull, England

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The latest reports from users having issues in Solihull come from postal codes B91.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Solihull, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Solihull and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Solihull, England 01/28/2026 17:10

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (58%)

    Internet (58%)

  2. Wi-fi (18%)

    Wi-fi (18%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Solihull, England

The most recent Virgin Media outage reports came from the following cities: Oldbury, Birmingham, West Bromwich, Solihull, Walsall, Royal Leamington Spa, Sutton Coldfield, Coventry, Rowley Regis, Wednesbury, Nuneaton, Redditch, Smethwick and Halesowen.

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City Problem Type Report Time
United KingdomOldbury Internet
United KingdomBirmingham E-mail
United KingdomBirmingham Internet
United KingdomBirmingham E-mail
United KingdomOldbury Internet
United KingdomBirmingham Wi-fi

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Solihull, England

Latest outage, problems and issue reports in Solihull and nearby locations:

  • AmbitiousMusic AMBITIOUS 🎶🎸🔊 (@AmbitiousMusic) reported from Birmingham, England

    Ok so the @EE connection on my phone is far superior then my home @virginmedia WiFi. May switch. #virgin is crap!! 🖕🏽

  • EgglestonMathew Mat 🏳️‍🌈 (@EgglestonMathew) reported from Birmingham, England

    Feel sorry for the poor bloke at Virgin Media that’s answered the phone to Matthew

  • tomstrumreed tom reed (@tomstrumreed) reported from West Bromwich, England

    @virginmedia There's nothing there relating to broadband issues.

  • seannahj Seánna Holland (@seannahj) reported from Kenilworth, England

    @virginmedia It is stating no known issues. This has been happening intermittently over the last few weeks.

  • AmbitiousMusic AMBITIOUS 🎶🎸🔊 (@AmbitiousMusic) reported from Birmingham, England

    @virginmedia Your service has been shit for years. Need a change

  • Sammykins9486 Samantha (@Sammykins9486) reported from Birmingham, England

    @virginmedia It’s media. I have sent off the details to change account holder name and heard nothing back it has been over 2 weeks, can’t get anywhere when i contact your call centre. I need a change to our services and need support with this

  • kittykaz13 Caroline James (@kittykaz13) reported from Birmingham, England

    @virginmedia Thank you, yes, I just called them after it happened again! They are sending a technician out to see if the area fault from last Sunday has caused an issue on my line, as this issue only started then, a tech is coming out on Tuesday

  • wthirskgaskill W. J. Thirsk-Gaskill (@wthirskgaskill) reported from Birmingham, England

    @virginmedia Please concentrate on getting up the noses of broadband customers, and stop running shit trains, and suing the NHS for money that was never yours in the first place.

  • Sammykins9486 Samantha (@Sammykins9486) reported from Birmingham, England

    @virginmedia It is a media issue, I sent off the documents over a month ago confirming new account holder , no reply or confirmation this has been actioned at all. Weeks on end trying to sort one issue that should be easy is unacceptable

  • MattTall3 Matt Tall 🤝 (@MattTall3) reported from Coventry, England

    @richardbranson @virginmedia it’s down again internet and tv

  • markharper86 Mark86 (@markharper86) reported from Royal Leamington Spa, England

    @virginmedia Absolutely shocking customer service today. I have been trying to talk to someone for the past hour, on hold for 30+mins. I was willing to renew but l am going to leave and go with Sky. Just lost yourself a customer today.

  • BeproudLGBTQ22 Auntie June Acts of Kindness 2019 (@BeproudLGBTQ22) reported from Warwickshire, England

    @therealdeekelly @virginmedia he probably thought you said you wanted a Virgin, that couldnt talk, then said oh ******* woman,, how do you know he was a young Man, dont you mean cocky little shite lol xx

  • djmattnash Matt Nash (@djmattnash) reported from Coventry, England

    @virginmedia Yea both, and all since I served my 30 day notice, surprise surprise... don’t worry about it though, I haven’t got another two hours to wait on hold trying to get through to your abysmal ‘customer service’ so I’ll just tether to my mobile for the rest of month...

  • seannahj Seánna Holland (@seannahj) reported from Kenilworth, England

    @virginmedia That is the only solution every time it drops out!! It has just gone again!!

  • markharper86 Mark86 (@markharper86) reported from Royal Leamington Spa, England

    @PJMontgomery Ha! I have been trying to do the same. I will cancel my direct debit and then I am pretty sure they will come running. Such a joke, sure if I wanted to upgrade I would be seen in an instant! @virginmedia

  • mrsmcgibble Kelly 💕 (@mrsmcgibble) reported from Nuneaton, England

    @KaysGramma @LordSnow @Bjorkian15 @EW Think it would be much higher if it was available on more platforms, in the UK it's only available on sky, so the large customer base on virgin media would not be able to watch until available to stream.

  • Wrightgal80 Kate Wright ◣ ◢ (@Wrightgal80) reported from Birmingham, England

    @danhounslow @virginmedia They are bull shit! I sit next to the router and sometimes have to take my phone off WiFi so things load.

  • markharper86 Mark86 (@markharper86) reported from Royal Leamington Spa, England

    @virginmedia Hi, I finally got through this morning. I received no counter offer to the one that Sky had offered me. And more importantly the agent I spoke with was very rude and hostile. Not sure she understood how to retain customers but you lost one today due to this poor customer service

  • JWilliams_94 Jamie (@JWilliams_94) reported from Birmingham, England

    @idlecreative @virginmedia They probably won’t tell you much but it’s definitely a regional problem me and other I know are suffering the same problem with all the other people putting it too Twitter

  • LottieRoe82 Lottie (@LottieRoe82) reported from Coventry, England

    @virginmedia I decided to stay in the end. Just hope the service can improve so I don't regret my decision!!

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • Harrythedog69 ⚒⚒Mark Lawley ⚒⚒ (@Harrythedog69) reported

    @virginmedia how am i supposed to discuss cancelling a contract in the timescale given if you don't answer a phone or respond to online chat facility? You increase charges but customer service is poor. Please have enough courtesy to respond on here at least.

  • henryl622 Henrylloyd (@henryl622) reported

    @virginmedia I have gotten through just haven’t been helpful issue is still not resolved and I have had 2 customer service agents hang up

  • karlpharris1985 Karl Harris (@karlpharris1985) reported

    @virginmedia why did I ever join you and @O2 your service is terrible and you just lie

  • oui_rose Rouse. (@oui_rose) reported

    @kate_driver @virginmedia Join the club! @virginmedia has no customer service. Terrible experience! Soooo bad I can't believe it!

  • Fiona_MacPhail Fiona McCormack (@Fiona_MacPhail) reported

    @virginmedia absolutely appalling treatment of my 82 year old mother when she cancelled her account. Taking money out of her bank account for equipment when it was you cancelled picking it up and still demanding more money for a service which she hasn’t been receiving.

  • griffdavid david griffiths (@griffdavid) reported

    @virginmedia This is not about faults, this about the unstable broadband. I just want to leave now.

  • gwilliams886 gwilliams886 (@gwilliams886) reported

    @virginmedia it says the hub has power but isnt picking up the broadband same i had which ended in faulty hub. shes tried everything and was told they are looking to fix the problem

  • Iacobus35 Ines Lopes (@Iacobus35) reported from Plymouth, England

    @virginmedia isn't the costumer fault you don't up date the list of shops do that service. You guys are very complicated. Really are. Keep it simple.

  • Joe_Napier Joe Napier (@Joe_Napier) reported

    @virginmedia Your customer service desk really are useless. Contract hasn’t even started yet and you’re already winding me up, absolute dossers.

  • ELVISLEO131 ELVISLESKING7 (@ELVISLEO131) reported

    @virginmedia Please reply I need urgent help being disabled and vulnerable