Virgin Media

Virgin Media Outage Report in Solihull, England

Problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

The latest reports from users having issues in Solihull come from postal codes B91.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Solihull, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Solihull and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Solihull, England 02/05/2026 15:50

February 05: Problems at Virgin Media

Virgin Media is having issues since 04:00 PM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (57%)

    Internet (57%)

  2. Wi-fi (20%)

    Wi-fi (20%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Solihull, England

The most recent Virgin Media outage reports came from the following cities: Birmingham, Royal Leamington Spa, West Bromwich, Coventry, Oldbury, Walsall, Solihull, Sutton Coldfield, Rowley Regis, Wednesbury, Nuneaton, Redditch, Smethwick and Halesowen.

Loading map, please wait...
City Problem Type Report Time
United KingdomBirmingham Wi-fi
United KingdomBirmingham Wi-fi
United KingdomBirmingham Internet
United KingdomBirmingham Internet
United KingdomBirmingham Internet
United KingdomRoyal Leamington Spa Wi-fi

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Solihull, England

Latest outage, problems and issue reports in Solihull and nearby locations:

  • Jasonhannon85 Jason Hannon (@Jasonhannon85) reported from Solihull, England

    @virginmedia Hi, no reply, no email, please can I have a complaint number

  • JaneCampionHoye Jane Campion Hoye (@JaneCampionHoye) reported from Birmingham, England

    @virginmedia Okay. Just that Twitter asked me to sign into it and results would give you access. Thanks for clarification...just really dont understand why I have to go to a forum to get tech support for an error Virgin has made.

  • JaneCampionHoye Jane Campion Hoye (@JaneCampionHoye) reported from Birmingham, England

    @virginmedia Hi, thanks for getting back to me. All my VM services were down in past 48 hours. Now restored. BUT you seem to have deleted my Sent Box from Virgin email Server. I had 2 sent boxes, but the one deleted is the major one synced to my Windows 10 so can't send imp work documents!!

  • MidWorldMo ooom (@MidWorldMo) reported from West Bromwich, England

    @SammyDamage Virgin media are an expensive shit show of a service I just want a 'strong and stable' WiFi signal in my bedroom. (See what I did there 😝)

  • _Rachele_ Rachele 🍷 (@_Rachele_) reported from Redditch, England

    Looool. Virgin Media down again. Go to put our postcode in to see if service is affected in Redditch & apparently it's not a valid postcode. At least for a week every night the internet has gone down for about 20 minutes. Not the end of the world of course but a tad frustrating.

  • unit_1974 🐺Wolfish (@unit_1974) reported from Birmingham, England

    @virginmedia Literally three years of the same inconsistency. And appalling customer service when you speak to anyone. There is nothing you have done or will do to improve this. As soon as I can get a decent speed from another local company I’ll be gone.

  • A7ESK Edward King (@A7ESK) reported from Kenilworth, England

    @virginmedia TV issues Area 31 as your phone line as busy after the run test still not work any issues in this area like updates

  • JaneCampionHoye Jane Campion Hoye (@JaneCampionHoye) reported from Birmingham, England

    @virginmedia obviously massive problems!! All services down for 2 days, now reinstalled but they've deleted my Sent box on their server so I can't email documents, badly affects work and no technical support. They just cut out and hang up!!!

  • JaneCampionHoye Jane Campion Hoye (@JaneCampionHoye) reported from Birmingham, England

    @virginmedia I have a technician coming on Tues to replace SuperHub but need specific technical support to restore Sent box on PC. Windows say object not found error Ox8004010F. VM techs used to help in past at level 2 or 3. Now it's impossible to get past level 1 tech support.

  • JaneCampionHoye Jane Campion Hoye (@JaneCampionHoye) reported from Birmingham, England

    @virginmedia My computer guy HAS looked at your forum. We know what the problem is but it needs technical support your end to fix it. It would take the right person 2 mins but we cant get past your incredibly poor customer service to get any kind of tech support. So stressful & frustrating.

  • Jasonhannon85 Jason Hannon (@Jasonhannon85) reported from Solihull, England

    @virginmedia I can’t believe im saying this again, but no money has come through again after being told it would be in my account in two days (phoned Thursday) time to make a proper complaint

  • Jasonhannon85 Jason Hannon (@Jasonhannon85) reported from Solihull, England

    @virginmedia Hi I’ve had no email reply and no money sent over! Please can this get sorted ASAP! This is awful customer service!

  • ann_wilson0121 Lisa Wilson (@ann_wilson0121) reported from Birmingham, England

    @virginmedia why sell us a package when you do not have the correct infrastructure in place! 30 minutes on hold today, I’m giving up. We didn’t have these issues with Sky.

  • clareywilliams clare williams (@clareywilliams) reported from Redditch, England

    @virginmedia worst customer service I have ever come across!!! Arrange a call back time....dont bother to call back, then continue to bill me for a contract ended nearly months ago!!!!

  • jongaunt Jon Gaunt (@jongaunt) reported from Warwickshire, England

    @virginmedia Virgin media broadband tv and phone got a couple in their eighties hang your head in shame

  • Jasonhannon85 Jason Hannon (@Jasonhannon85) reported from Solihull, England

    @virginmedia Can you send me the number to make a formal complaint please, as this is silly, I’ve had no reply from virgin recycle email and now I can’t get through on the phone

  • MattyladKRO Matt Smith (@MattyladKRO) reported from Birmingham, England

    @virginmedia It’s not about my package ...virgin will not show in HD they’ve told me ..so it’s down to you to answer...please

  • theblackstrat THEBLACKSTRAT (@theblackstrat) reported from West Bromwich, England

    @virginmedia Why do you have to continually restart the phone to get rid of the red icon on The phone app icon even when you’ve deleted the voicemail It seems this is a major problem with you I would appreciate you resolving it all as otherwise the phone is not fit for purpose

  • rtaylorr10 Ryan Taylor (@rtaylorr10) reported from Coventry, England

    @virginmedia woke up with no wifi connection and when I tried to connect it back on settings, it said incorrect password. Don’t know what happen, last night was working just fine. Anyone had the same experience, would appreciate any help.

  • Saq5000 Saqib (@Saq5000) reported from West Bromwich, England

    @virginmedia Could you also tell me why I cannot stream recorded programs when I’m away from home as I am required to be on the same Wi-Fi network which kind of defeats the object

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • EternVictoria Eternle Ⓖ (@EternVictoria) reported

    <min.att @virginmedia Cancelling a trial contract that you never used, also have nasty settings that disable any next provider using internet on your phone without hassle. Cancellation not allowed in store nor online. Waiting time on the phone: 1 hour on average. Its is abuse.>

  • shellysca Shells (@shellysca) reported

    @virginmedia Terrible service still but you appear to have issues in the SM5 area. The whole street is complaining!

  • JH57632244 Joanne Hunt (@JH57632244) reported

    @virginmedia Service status is showing online as fixed (as does the app) - tried pinhole reset which also failed to make any difference.

  • jonesy55069032 jonesy (@jonesy55069032) reported

    @virginmedia Virgin Media are the worst company I have ever dealt with. Won’t let me cancel even though they’ve not upheld their part of the contract. Internet has been intermittent for 6 months yet want to charge me £140 disconnection fee. Do not enter into a contract! You’ve been warned

  • jonesy55069032 jonesy (@jonesy55069032) reported

    @virginmedia Virgin Media are the worst company I have ever dealt with. Won’t let me cancel even though they’ve not upheld their part of the contract. Internet has been intermittent for 6 months yet want to charge me £140 disconnection fee. Do not enter into a contract! You’ve been warned

  • carlroach Carl Roach (@carlroach) reported from Middleton, England

    @virginmedia I am fully aware of this webpage, if you follow through any of the options to get information or FAQs, but no way to actually connect with VM directly. I recently used the complaint option but just got a vague response that didn't help me with my concerns.

  • JasonSodhi ADULTISH GAMBLINGENO (@JasonSodhi) reported

    @virginmedia I don’t want to keep calling because like I said the agents just hang up on me and I have to keep calling back…

  • JamesBurtt jamesburtt (@JamesBurtt) reported

    @virginmedia Still terrible John, still terrible. Having to rearrange the house for online calls and use 4G hotspot on my phone to upload… but you guys still seem to think there is no issue. Seriously poor

  • MCActuarial George Mathieson (@MCActuarial) reported

    Moved house 3 months ago. Cancel contract with @virginmedia . Spent 3 hours in total discussing return of boxes which they fail to sort, and they then send account for usage after cancellation to debt recovery company.

  • carlroach Carl Roach (@carlroach) reported from Middleton, England

    @virginmedia Hopefully. I realise that these things can be complicated and stuff does go wrong. It is the fact that there is no effective way of communicating with you as a customer that upsets me r most. It makes me feel that I am really of no value to you.