Virgin Media Outage Report in Solihull, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Solihull come from postal codes B91.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Solihull, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Solihull and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 18: Problems at Virgin Media
Virgin Media is having issues since 07:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
-
Internet (55%)
-
Wi-fi (16%)
-
Total Blackout (14%)
-
TV (7%)
-
E-mail (6%)
-
Phone (2%)
Live Outage Map Near Solihull, England
The most recent Virgin Media outage reports came from the following cities: Birmingham, Coventry, Walsall, Redditch, Nuneaton, Smethwick, Sutton Coldfield, West Bromwich, Solihull, Royal Leamington Spa, Oldbury, Wednesbury, Warwick, Bromsgrove and Kenilworth.
| City | Problem Type | Report Time |
|---|---|---|
 Birmingham |
Internet | |
| Birmingham |
Internet | |
| Coventry |
TV | |
| Birmingham |
Total Blackout | |
| Birmingham |
Internet | |
| Birmingham |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Solihull, England
Latest outage, problems and issue reports in Solihull and nearby locations:
-
Carol Herbert
(@violah31) reported
from
Birmingham, England
@virginmedia has terrible customer service. I’ve spoken to 3 people and still can’t leave #cancelation #held_hostage 😡
-
John McKeon
(@goingabitgrey) reported
from
Birmingham, England
@brumcyclist It’s a good haggling tool when trying to get the price down with virgin media
-
Carol Herbert
(@violah31) reported
from
Birmingham, England
@virginmedia I’ve been trying to tell @virginmedia but the process is so complicated I was losing the will to live. Staff #rude and #persistent
-
Syed Bilal Tirmizi
(@btirmizi) reported
from
Coventry, England
@virginmedia I would like to show my non satisfaction on customer response. It was first time I engaged with virgin services and it is extremely bad experience so far. I wonder whether I did the right to choose Virgin.
-
Vicky Joel
(@VickyJoel) reported
from
Royal Leamington Spa, England
@virginmedia Hi, it’s not possible to DM you. Been on the phone to 0345 number to resolve a payment taken from my account. Call eacalated to supervisor for him to be monosyllabic and then leave the call. If I hang up now, it’ll be me still without my £ and having to start again
-
Ed Baker
(@edbaker1965) reported
from
Redditch, England
Well that call to @vmbusiness about #VirginMobile has seriously made me reconsider being a customer #Rude #Unhelpful and unable to offer any support other than ring Mon-Fri 8-6 HELLO business works 24x7 #21StCentury
-
Ben Limehouse
(@BenLimehouse) reported
from
Redditch, England
@virginmedia I'm an existing customer, I've been with you for coming up 2 years. The colleague I dealt with was so unhelpful and just told me to call back on the 16th. I have a back up plan anyway as I've just spoken to sky and can get a 80mb for £25. I can afford the 20mb loss for £34 saving
-
D...G
(@d_galvinio) reported
from
Coventry, England
@virginmedia Already tried it guys, absolutely nothing, it’s also a replacement router that received on the 12th of March, phoned 6 times over the weekend for them to tell me everything is ok when I was experiencing slow connection, now nothing!
-
Saqib👨🏽🦯
(@Saq5000) reported
from
West Bromwich, England
@virginmedia OK thanks for that and the screen has gone away after I clicked on the sea terms link but I still have the problem of not being able to swipe to delete on individual programs within a folder as this was possible before the update
-
Ben Limehouse
(@BenLimehouse) reported
from
Redditch, England
@virginmedia I have already called that number this morning. They told me there was no available deals. I've put a note in my diary to call back on the 16th. I'm not holding out much hope though considering the poor experience I've had today. I wanted to sort it today on my day off.
-
Louis @ MyBusyMind
(@ManStickCar) reported
from
Birmingham, England
@VirginMobile @virginmedia proved to me that they don’t do customer service. We waited a month for a phone sent to a wrong address, & then had to collect it ourselves. We also proved the phone had a fault from the start, but now we’ve been told to claim on insurance and pay £125!
-
Rich Pemberton
(@rich_pemberton) reported
from
Solihull, England
@virginmedia land line and internet is fine however we have 2 mobile phones and neither can make a call can you confirm if there is an issue as there is no answer from the call centre
-
Andrew Horton
(@villandrew) reported
from
Solihull, England
@virginmedia Your customer service is always shite
-
Andrew Evans
(@evansaviography) reported
from
Solihull, England
@virginmedia @siandsal Well here in Solihull 120miles north no one on Virgin has a mobile signal either!!!
-
Mat 🏳️🌈
(@EgglestonMathew) reported
from
Birmingham, England
@virginmedia That’s says no known issues. So I think there’s an issue with that too. Broadband doesn’t appear on any searches it’s like it’s disappeared . There’s an engineer coming tomorrow
-
Saqib👨🏽🦯
(@Saq5000) reported
from
West Bromwich, England
@virginmedia Usually I would swipe down with one finger and it would tell me that I’m on the delete option and I just tap delete to erase the program
-
D...G
(@d_galvinio) reported
from
Coventry, England
@virginmedia absolutely no internet service in the cv5 area, any updates please
-
Saqib👨🏽🦯
(@Saq5000) reported
from
West Bromwich, England
@virginmedia thanks for looking into this in great detail and I only wish that I could go back to the previous version which was fully accessible and user-friendly unlike this version of the app. They shouldn't of updated the app because it wasn't broken in the first place.
-
Claire B 🙌🙌
(@KittykatClaire) reported
from
Willenhall, England
Oh No my internet isn't working and I only have a bit off data left. thank you @virginmedia its probably the worst time for you to break when we all have to stay in..
-
Caitlin Wilson
(@Caitlin__Wilson) reported
from
Birmingham, England
@virginmedia is actually the worst. Imagine paying money for WiFi which goes off multiple times a day and is slow even when it’s running well🥴
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
David Lozdan
(@davidlozdan) reported
@virginmedia more of my life wasted trying to get help from customer support.. Put on hold for 25 mins and then cutoff...is this really how to treat a customer of 10 years
-
kalum loftus
(@mr_loftus) reported
@virginmedia just had a bad experience with a woman on the phone over an hour trying to get a new router because signal keeps dropping and it sparks when I tried to reset it
-
DC
(@drewclayton2009) reported
@virginmedia I pay for 600mbs but only getting 50-60mbs. Been through troubleshooting, turned it on and off (classic) can you help?
-
tracy irvine
(@click66) reported
@Tottenham70 @virginmedia The problem was it came back on and we had to suffer watching Tottenham
-
Gail 💙😷
(@Gailthefragle) reported
@virginmedia I wish to terminate my contact with you, how do I go about this in the simplest way.
-
SanamBF
(@BfSanam) reported
@virginmedia I have called almost 7 times in one day and still no resolution to this problem! Had the engineer out who left the job half way as he had another job to go to! Sort your service out
-
Lorraine Sarsby
(@BusheyPromo) reported
Is it just me or is it outrageous @VirginMedia are charging a cancellation fee because we are moving to an area they dont cover so cant continue with their service? Surely this cannot be correct it is certainly unfair. Maybe @MartinSLewis would comment #outrageous #Disgraceful
-
Harini Iyengar
(@Harini_Iyengar) reported
@vmbusinesshelp @vmbusiness Thank you. The connection was finally fixed at 1644. Next time, I will call this number & chase them! I think eight hours is too long to take to fix a broadband connection area fault on a weekday, when so many people are still having to work from home.
-
Neil Barlow
(@Neil_Songwriter) reported
@virginmedia 92.42 mbps which isn’t good enough when I’m paying for 200mbps. No issues in area either.
-
Lorraine Sarsby
(@BusheyPromo) reported
@virginmedia But what about all the years we remained with you when out of contract? Would happily stay if you covered the area we are going to, if you can't provide service don't penalise me?