Virgin Media Outage Report in Solihull, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Solihull come from postal codes B91 and B90.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Solihull, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Solihull and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
November 22: Problems at Virgin Media
Virgin Media is having issues since 04:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (61%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Solihull, England
The most recent Virgin Media outage reports came from the following cities: Birmingham, Wednesbury, West Bromwich, Royal Leamington Spa, Solihull, Oldbury, Walsall, Willenhall, Redditch, Smethwick, Sutton Coldfield, Coventry, Nuneaton and Halesowen.
| City | Problem Type | Report Time |
|---|---|---|
 Birmingham |
Internet | |
| Birmingham |
Internet | |
| Wednesbury |
Internet | |
| West Bromwich |
Internet | |
| Birmingham |
Total Blackout | |
| Birmingham |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Solihull, England
Latest outage, problems and issue reports in Solihull and nearby locations:
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Adam
(@adam_jordan112) reported
from
Birmingham, England
@virginmedia has your mobile online order website gone down? It keeps telling me to message or ring to order?
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Martin Clarke
(@MartinClarke165) reported
from
Birmingham, England
@virginmedia No service still. Outrageous. No customer support. Online mths all day. Great advert for Virgin. The most reliable broadband provider #poorservice
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Nickins
(@ninsull) reported
from
Solihull, England
@virginmedia how can you spend nearly an hour on two phones to report a problem with no one picking up. Yet ask me if il refer you. @next stop I’m cancelling my contract.
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adi
(@adiDev0) reported
from
West Bromwich, England
@virginmedia and the broadband has gone down again. Every day around midday. Phone app has problems reaching servers, web service status says my broadband is good. Router flashing or sorts of green lights.
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Mark Cottrill
(@Markycot) reported
from
Solihull, England
I can’t get because Hub 3 doesn’t support it, poor quality control, worse customer service @virginmedia I want it sorted today!!
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Roy Kyffin
(@RoyKyffin) reported
from
Birmingham, England
@virginmedia why has my mobile signal strength dropped now Virgin Mobile is piggybacking off Vodafone? Used to be full strength when you used EE.
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Mark Cottrill
(@Markycot) reported
from
Solihull, England
And now you have been offline for over half a day with your website still saying there is no known issue?! I want to make an official complaint to both @virginmedia and @Ofcom , Your service is appalling and your customer service even worse.
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John Wilson
(@JohnStuWilson) reported
from
Coventry, England
@virginmedia It’s an intermittent problem just with WiFi, no problem with connection into the house. Your app tells me my hub is too old.
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John Wilson
(@JohnStuWilson) reported
from
Coventry, England
Hi @virginmedia, my broadband isn’t working, but when I call the automated message tells me to call later as you’re too busy. How do I get my issue raised and resolved?
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Mark Cottrill
(@Markycot) reported
from
Solihull, England
@virginmedia Absolutely atrocious customer service! Waited for my Hub 4 to arrive as we are now paying for highest broadband, it arrives and has wrong power cable inside, phoned to sort, on hold for 20 mins then speak to someone who has IT issues and has put us on 40 mins hold!
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Andrew Grove
(@henry_1664) reported
from
Birmingham, England
Can anyone tell me how you get @virginmedia to respond to and deal with complaints? I am at the end of my tether with them! I have raised 4 complaints now and they have unsatisfactorily responded to 1 which I called back about to keep the complaint open only for them to close...
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David H-T 🏳️🌈🇪🇺🇳🇴🏴
(@psicorps2000) reported
from
Solihull, England
Anybody in B37 with a @virginmedia box having problems with their boxes rebooting? Ours has done it twice without warning this evening.
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Adam
(@adam_jordan112) reported
from
Birmingham, England
@virginmedia I’m absolutely disgusted with the mobile messaging chat. I have been trying since 11:30am to speak to an advisor and still not getting anywhere. I’d now like to cancel my new order as I am disgusted with the customer service for a new mobile customer!!!
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byron parsons
(@byronparsons05) reported
from
Solihull, England
@virginmedia can you help! Or be the useless internet provider you have been for ages!!!!!! No ******* internet is 12!!!!!! ******* joke
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marie lucid
(@marieluc) reported
from
Coventry, England
@virginmedia please could somebody contact a vulnerable person who has a broken TV box in their bedroom. Has no service. Please phone 07806810206. We can fit it if it can be posted out. No one answering customer services, many thanks
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Dickie B
(@richiebunn) reported
from
West Bromwich, England
The award for the worst ever customer service goes to @virginmedia over an hours wait to get through.
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byron parsons
(@byronparsons05) reported
from
Solihull, England
@virginmedia is there any issues with internet today? It’s been down for three hours now
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Stuart McCullagh
(@stumccullagh) reported
from
Solihull, England
@virginmedia how the hell do I get an email from your company trying to reset a password on the app? All i want (for the last year) is working wifi engineer out last monday said i need a booster no help on phone or app or this absolutely shocking!
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victoria nicholson
(@bicovico) reported
from
Solihull, England
@virginmedia shocking service again today
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Mark Cottrill
(@Markycot) reported
from
Solihull, England
@virginmedia Just phoned, spent 35 minutes on hold, call answered, questions asked, checks being carried out.......... Phone gets put down!!! Do you expect me to call again for the same atrocious service?? @virginmedia @BBCWatchdog
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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JG
(@gleesooon) reported
@virginmedia Very excited for day 5 - I call your team every day and every day they promise to call me back, but guess what, they never do... let's see what today brings! Ps. You're the worst
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Tony Holloway
(@TonyH343) reported
@virginmedia This is unbelievable, click here, text there, live chat is nothing but a bot. I finally get email but wait. It’s just telling me my bill is ready for full amount without full service despite paying the upgrade fee. Next step @Ofcom
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That Goth Guy 🧛🏻🦇 (Twitch Streamer)
(@ThatGothGuyUK) reported
Wait @virginmedia have a "minimum download speed guarantee", I guess they owe me 50% of my bills back for at least the last 10 years! What are the chances of them paying out? About the same as their service being stable!
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Amber Louise
(@Amber____Louise) reported
Yet again I'm having issues with Sky Cinema through Virgin Media. This time there's no sound on the movies. I'm ******* sick of this now. Why do I even bother paying for it when half the time it doesn't ******* work 😡
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Richard Simmons
(@RichardJSimmons) reported
Hi @virginmedia I've been having intermittent Internet connection issues since last Saturday, typical very unstable until 9am - I've booked 3 engineer visits (and cancelled them), are you aware of this issue, is it being looked into?
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Dean James Apes
(@DeanJamesApes) reported
@virginmedia cannot believe broadband is down again... honestly getting absolutely ridiculous
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SpangleyGarbage
(@SpangleyGarbage) reported
So Virgin Media convinced me that my connectivity issues were because my 100mbps package was insufficient for my needs and basically strong-armed me into upgrading to 200mbps for an extra £8 a month. Have a guess. Has the service improved at all? Of course it ******* hasn’t!!!
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jess 🧚
(@jess_keighleyx) reported
@virginmedia My sister has already been in contact with your customer service and they have said that she is liable to pay for the phone. She received a brick instead of the phone she ordered
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BoardGameBollocks
(@BGBollocks) reported
Hey @virginmedia having problems live streaming to YouTube and Twitch. Bitrate is unstable and engineer visit was as useful as a chocolate fire guard. CS aren’t interested. Can you help?
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Kashaan کاشان
(@RealKWB) reported
@Gunnerzak @TjpAbdul @virginmedia Lol that island actually has poor connectivity too. Despite them paying extortionately for it.