Virgin Media

Virgin Media Outage Report in Solihull, England

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Solihull, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Solihull and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Solihull, England 11/13/2025 08:20

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (42%)

    Internet (42%)

  2. TV (35%)

    TV (35%)

  3. Wi-fi (11%)

    Wi-fi (11%)

  4. Total Blackout (8%)

    Total Blackout (8%)

  5. E-mail (3%)

    E-mail (3%)

  6. Phone (1%)

    Phone (1%)

Live Outage Map Near Solihull, England

The most recent Virgin Media outage reports came from the following cities: Birmingham, Oldbury, West Bromwich, Redditch, Smethwick, Walsall, Sutton Coldfield, Coventry, Nuneaton, Royal Leamington Spa, Halesowen and Kenilworth.

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City Problem Type Report Time
United KingdomBirmingham Internet
United KingdomBirmingham Internet
United KingdomBirmingham E-mail
United KingdomBirmingham Internet
United KingdomOldbury Total Blackout
United KingdomOldbury Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Solihull, England

Latest outage, problems and issue reports in Solihull and nearby locations:

  • Saq5000 Saqib (@Saq5000) reported from West Bromwich, England

    @virginmedia The problem has sorted it self out for some reason as I got a message telling me that picture settings were updated when I had turned the box off for a whole day and turned it on again this morning

  • rogj82 Roger James (@rogj82) reported from West Bromwich, England

    @virginmedia 1/2 - I have never know such a disgusting company!! Having answered a call last week from this number 0345 454 1098 (your retentions), where your employee rudely cut me off when I said I could’nt talk at the time, hounded every day since with calls, right up until...

  • Bexybexxo Bex (@Bexybexxo) reported from Dorridge, England

    Seems to be issues with Virgin Media at my parents #mehhh

  • stevegoodman Steve Goodman (@stevegoodman) reported from Nuneaton, England

    @andrew_kemp Yeah, I wouldn't mind it as a permanent bridge to Azure. I'm on Virgin Media though and had problems doing that in the past, though

  • stumccullagh Stuart McCullagh (@stumccullagh) reported from Solihull, England

    If my internet goes down again in the next hour @virginmedia I'm voting Labour!!!!!!

  • JoDtw Jo Darby (@JoDtw) reported from Birmingham, England

    @virginmedia There isn't a fault. It's never been particularly good.

  • Patchwork_Boy Craig Whitehouse (@Patchwork_Boy) reported from West Bromwich, England

    @virginmedia Hi, my internet is down. The connection (arrows) symbol is flashing and have been since about 3am. Tried restarting router, didn't fix it. Advice, please.

  • unit_1974 🐺Wolfish (@unit_1974) reported from Birmingham, England

    @virginmedia No. It’s usually just one of the connected devices we lose at a time. Most often speakers but sometimes security cameras, sometimes hue bulbs. Never everything at once.

  • cra1gs Craig (@cra1gs) reported from Birmingham, England

    @virginmedia having problems again with the internet. Apparently your app says it’s fine. It’s not. Sort it out.

  • rogj82 Roger James (@rogj82) reported from West Bromwich, England

    @virginmedia 2/2- just when my wife answered the phone and your employee told her to f**k off when she politely declined any new deals or offers! Absolutely digusting, glad to be leaving and fair to say if that is how you treat customers of 11 years in total we will never be back

  • cra1gs Craig (@cra1gs) reported from Birmingham, England

    @virginmedia It’s not a good enough response. You’re providing a sub bar service and yet I’m still paying my bill in full. I expect a discount until the matter is resolved.

  • dianej1980 di (@dianej1980) reported from Birmingham, England

    Senior manager at @virginmedia has no customer skills what so ever telling me his going to terminate my contract because of an issue with my bank card that they have since taken payment from month after month same issue defo will not reccomend to anyone

  • unit_1974 🐺Wolfish (@unit_1974) reported from Birmingham, England

    @virginmedia The link you provide is entirely not the problem. We’ve had the same issue for 2 years. It doesn’t stop being a problem. And every time we contact someone about it, we get the same advice because there’s no continuation. Please read the message chain if you’re going to reply.

  • cra1gs Craig (@cra1gs) reported from Birmingham, England

    @virginmedia Yes it does. Apparently there is a known issue in the area and it won’t be fixed until 12 tonight. This is not good enough

  • Schoey08 Pete Schofield (@Schoey08) reported from Coventry, England

    @virginmedia again rubbish service. Unable to do anything, all of Virgin servers are down. Can’t book an engineer, unable to update my info. Poor poor poor. Call us back in 2 hours, great! I love@being on hold for an hour. Always an issue. #cancellationdepartment

  • thephdrunner Emma Neachell (@thephdrunner) reported from Birmingham, England

    When you’re trying to work from home and your @virginmedia broadband just ‘dies’ without any warning. Please don’t let this be the start of months of issues again 🙁

  • pasty_pete Peter Brocklehurst (@pasty_pete) reported from Solihull, England

    Congratulations virgin media what a bunch of ***** phone them with a problem and they can’t even operate there phone lines and don’t understand how there cable box actually works bell ends

  • cra1gs Craig (@cra1gs) reported from Birmingham, England

    @virginmedia Yes tried that and just called ur CS centre. Once again the person who took the call couldn’t care less. This is the 2nd time this month it’s gone down without any explanation or compensation

  • stevegoodman Steve Goodman (@stevegoodman) reported from Nuneaton, England

    @andrew_kemp @bt_uk @virginmedia To be fair to VM I get excellent service round here. No FTTP available from BT though - I think the best I get is a paltry 16Mb/s. However the customer service.. not so good.

  • dianej1980 di (@dianej1980) reported from Birmingham, England

    @virginmedia Mobile service

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • citizen40352359 citizenA (@citizen40352359) reported

    @virginmedia 72 hrs and no resolution .....

  • StooCollins $too (@StooCollins) reported

    @virginmedia Not sure why I'd be asking you about installation when my tweet (if you read the 2nd one you're mentioned in) says you're service costs twice the amount and it's not FTTH. I've mentioned you because you're trying to muscle in on CF lol

  • superstaryas7 yas ➐ (@superstaryas7) reported

    @virginmedia Good joke. Quick to take my money but yet aren't giving me a service that I'm paying for?! How about u give me my money back instead of robbing customers & trying to charge them for a service that isn't being provided? Do u think a WEEK, 7 DAYS IS ACCEPTABLE WITHOUT INTERNET?

  • GuruGosling Guru Gosling (@GuruGosling) reported

    @IanDunt @virginmedia business service is bloody fast and super “thick”. It’s also rapine expensive, a royal pain in the arse to arrange and - in delivery - subcontracted to the nth degree so none of the trades communicate or give a flying **** about the end user. Not quite the dullest.

  • jaybee_ms Ms JayBee (@jaybee_ms) reported

    @virginmedia ~CS~ Carly, I need your help again. The engineer visit is all going wrong !!!!

  • spartan_goddess 🌱⚡🇬🇷 Spartan Goddess 🇺🇦😺 ♏ (@spartan_goddess) reported

    More utter incompetence from @virginmedia. Given a technician date I can't do. Been waiting on WhatsApp for 12 hours. Now connected & they send a security form asking for 3 characters, but not which 3 characters! Can't make this **** up. Just want to change the technician date.🤬

  • anee_nigma Anee Nigma (@anee_nigma) reported

    @Emma20051906 Interesting. My problem is, I only have one name, one address where my Virgin Media phone, Broadband and TV is registered to. I also only have bank accounts in one name. So, struggling to understand how your system works. I also wonder if technically it would be considered fraud.

  • seanbobarino Seán (@seanbobarino) reported

    @wingpig @virginmedia No expected resolution time? I can't work without internet. Status page is beyond useless.

  • minnierob Ellie 🇺🇦🇬🇧 (@minnierob) reported

    @virginmedia I was advised of a new package but failed to advise it had removed changes to keep the same price. I asked to make a complaint and have calls listened to. I want to complain who will help . Shocking @LutzSchueler are you even caring

  • citizen40352359 citizenA (@citizen40352359) reported

    @virginmedia of course and call centre is clueless about the problem ... here we go again - a new day and same infinite loop of useless suggestions