Virgin Media

Virgin Media Outage Report in Solihull, England

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The latest reports from users having issues in Solihull come from postal codes B91.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Solihull, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Solihull and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Solihull, England 02/13/2026 14:40

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (57%)

    Internet (57%)

  2. Wi-fi (20%)

    Wi-fi (20%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Solihull, England

The most recent Virgin Media outage reports came from the following cities: Birmingham, Oldbury, Sutton Coldfield, Walsall, Rowley Regis, West Bromwich, Coventry, Royal Leamington Spa, Solihull, Wednesbury, Nuneaton, Redditch, Smethwick and Halesowen.

Loading map, please wait...
City Problem Type Report Time
United KingdomBirmingham Internet
United KingdomOldbury Wi-fi
United KingdomBirmingham Wi-fi
United KingdomSutton Coldfield Internet
United KingdomOldbury Internet
United KingdomBirmingham Wi-fi

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Solihull, England

Latest outage, problems and issue reports in Solihull and nearby locations:

  • TimEvans1503 Tim Evans (@TimEvans1503) reported from Birmingham, England

    @virginmedia big thanks for your rubbish service that meant I dropped out of giving a lecture part way through - we pay a small fortune and expect decent service

  • andyjuk Andrew Jones (@andyjuk) reported from Solihull, England

    @virginmedia have to say, even with no voice, Stan on your customer support team provides better service than some of the outsourced centres!

  • PM_PaulMartin Paul Martin (@PM_PaulMartin) reported from Birmingham, England

    @virginmedia Tring to get a cable moved you’ve been out and said next day that was over a month ago WTF?

  • Arty_Mikey Arty Mikey Illustration (@Arty_Mikey) reported from Birmingham, England

    @virginmedia your broadband SUCKS. It's no wonder a local FB community group is full of people asking for suggestions for better internet providers.

  • mrmjprice MJP ☀️ (@mrmjprice) reported from Birmingham, England

    Virgin Media TV customer here… say I wanted to watch The Hundred but didn’t want to add the entirety of sky sports to my package, how might I go about that?

  • a_Muss60 Andy (@a_Muss60) reported from Cubbington, England

    @virginmedia According to the status there are no issues.

  • mrmjprice MJP ☀️ (@mrmjprice) reported from Birmingham, England

    Turns out turning your @virginmedia Hub 4 off and on again resets the 2.4GHz network name.

  • TimEvans1503 Tim Evans (@TimEvans1503) reported from Birmingham, England

    @virginmedia yet again last night and now this morning your service is t working despite the large amount we pay you every month. The two of us work from home - you are costing us business. If you can’t provide a decent consistency service then admit it and we’ll change provider

  • Baggielee80 Lee Greenhouse (@Baggielee80) reported from Halesowen, England

    @virginmedia very poor service with the broadband cutting out every so often having to keep rebooting the box frankly not good enough for over £60 a month. Can you sort it out please. B62 area

  • charlottetomtom Charlotte (@charlottetomtom) reported from Solihull, England

    @virginmedia trying to call to cancel my son’s broadband now he’s left his student digs. Called three times now, get passed to the cancellation team, on hold for 30mins then get cut off. THREE TIMES IN A ROW. please help

  • Nikkyt_23 Nicole Talbott (@Nikkyt_23) reported from Birmingham, England

    @_adam_cohen_ @virginmedia Adam. Story of my life complaining to VM! I’ve had 7 engineers to fix the same problem and then today some little **** called Melissa told me she has already been on the phone for 30 minutes with and put the phone down!

  • Lofty633 Lofty (@Lofty633) reported from West Bromwich, England

    @virginmedia Hard to make a claim when there was no actual incident to cause the failure!

  • simplepics66 Simple pics 📷 🇬🇧 (@simplepics66) reported from West Bromwich, England

    @leonagraham @virginmedia Never do, my Vodafone WiFi been crap for weeks now, no refund as they said, complaint going in this week

  • TimEvans1503 Tim Evans (@TimEvans1503) reported from Birmingham, England

    @virginmedia Would it be ok to not just send me the same message each time but tell me how you’re going to make sure the service what it should be? Both my wife and my work is utterly dependent on good internet access

  • JamesHar16 James 🌲🌳 (@JamesHar16) reported from Royal Leamington Spa, England

    @iantivey @virginmedia Never going back

  • Dannuccino Dan (@Dannuccino) reported from West Bromwich, England

    I've never had a more frustrating ISP than @virginmedia support lines provide no help and we're stuck in a loop of disconnects whilst being told nothing is wrong.

  • rajeevlochanb Rajeev Bhardwaj 🇮🇳 (@rajeevlochanb) reported from Coventry, England

    Not the best #customerservice from @virginmedia switched services nad have nothing but trouble since, my number still not been ported almost 2 months in and I am paying both providers. Tried calling VM and got nowhere and was hung up on not once but twice!

  • TimEvans1503 Tim Evans (@TimEvans1503) reported from Birmingham, England

    @virginmedia To be honest this happens too often then often our speeds are not what we pay for. I work from home so costs me business when this happens. Rather then getting me to check things, I just need yo-yo to provide us with a regular consistent service at the speeds we actually pay for

  • mrmjprice MJP ☀️ (@mrmjprice) reported from Birmingham, England

    @deepblue1990 @virginmedia Power users are utter bastards to provide support for tbf

  • TimEvans1503 Tim Evans (@TimEvans1503) reported from Birmingham, England

    @virginmedia is there a reason why when I’m working from home with so much to that involves internet access including online meetings that yet again your service is not working in B36? This is happening so often it is ridiculous

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • suefitz09 Susan Fitzpatrick (@suefitz09) reported

    @virginmedia I paid triple my bill due to an error on your behalf and after being on hold twice for nearly an hour over the space of a week , virgin put the money I overpaid into credit instead of refunding me. Now I have no service for a week

  • HassanM19810212 Be the One (@HassanM19810212) reported

    @virginmedia I used to hear about bad customer service of @virginhelp but today I really experienced it. Person at the other is really unprofessional and unpolite man when I was trying to sort out #virgin_mobile_CS_theWorst issue. Seriously mood destroyer.

  • davidasimmons David Simmons (@davidasimmons) reported

    @virginmedia If I have to wait over a week for the engineer to fix it I will be very upset! Still nothing since 09:30 this morning. Do you know what the issue in Orpington is?

  • RioNFFC Rio (@RioNFFC) reported

    @virginmedia I’ve rang and spoken to someone. Tech team can’t call back until Sunday. No engineer till the new year! On day 4 of no service, when can I receive a refund?

  • Mif871 Mif87 (@Mif871) reported

    @virginmedia Hi can you please help. My appointment for today between 4 and 7pm has dissappeared from my account. I have had no message saying that it is cancelled, will the engineer still turn up?

  • lilimxprice Lili . M . X . Price | Digital & Visual Designer (@lilimxprice) reported

    @virginmedia Please can you help us, I'm currently on the phone right now to my grandfather & he is getting more & more stressed by this situation. Please can someone phone him to get his simple issue sorted out. It's awful being in tier 4 and not being able to be him to help him

  • LWhitson16 L.Whitson (@LWhitson16) reported

    @virginmedia Ok. Your website is useless goes round in circles. Your customer service is dreadful. You have closed down your shops, who could be helpful. And you can't DM! I can't put personal details on Twitter. So here we are.

  • ClassicSoulDJ Shorty (@ClassicSoulDJ) reported

    @virginmedia Again will it fix this fault which has been going on for months - so will it fix the problem ?

  • james_moulding James Moulding (@james_moulding) reported

    @virginmedia How long till the broadband and TV is sorted tin the Pr4 1xr area. Been nearly a week now, this is a ******* joke. One very unhappy customer.

  • glynn_lauren Lauren Glynn (@glynn_lauren) reported

    @virginmedia I need to speak to someone about your Internet service without being on hold for 20 minutes and cut off?