Virgin Media Outage Report in Solihull, England
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The latest reports from users having issues in Solihull come from postal codes B91 and B90.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Solihull, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Solihull and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Solihull, England
The most recent Virgin Media outage reports came from the following cities: Oldbury, Birmingham, Coventry, Wednesbury, West Bromwich, Royal Leamington Spa, Solihull, Walsall, Willenhall, Redditch, Smethwick, Sutton Coldfield and Nuneaton.
| City | Problem Type | Report Time |
|---|---|---|
 Oldbury |
Total Blackout | |
| Birmingham |
Internet | |
| Oldbury |
Wi-fi | |
| Birmingham |
Internet | |
| Birmingham |
Internet | |
| Oldbury |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Solihull, England
Latest outage, problems and issue reports in Solihull and nearby locations:
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Syed Bilal Tirmizi
(@btirmizi) reported
from
Coventry, England
@virginmedia It's about broadband device as I have only broadband service.
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Carol Herbert
(@violah31) reported
from
Birmingham, England
@virginmedia I’ve been trying to tell @virginmedia but the process is so complicated I was losing the will to live. Staff #rude and #persistent
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Richie 11 Batch
(@RichieZuLuBatch) reported
from
Birmingham, England
@virginmedia what the hell is wro with your broadband it keeps coming on off on off it’s dog shit
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Ed Baker
(@edbaker1965) reported
from
Redditch, England
Well that call to @vmbusiness about #VirginMobile has seriously made me reconsider being a customer #Rude #Unhelpful and unable to offer any support other than ring Mon-Fri 8-6 HELLO business works 24x7 #21StCentury
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Jason Blakey
(@jasonpblakey) reported
from
Birmingham, England
@AaronTheClarke @virginmedia That’s awful. They are a terrible company to deal with. Good luck getting it sorted
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Claire B 🙌🙌
(@KittykatClaire) reported
from
Willenhall, England
Oh No my internet isn't working and I only have a bit off data left. thank you @virginmedia its probably the worst time for you to break when we all have to stay in..
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Vicky Joel
(@VickyJoel) reported
from
Royal Leamington Spa, England
@virginmedia Hi, it’s not possible to DM you. Been on the phone to 0345 number to resolve a payment taken from my account. Call eacalated to supervisor for him to be monosyllabic and then leave the call. If I hang up now, it’ll be me still without my £ and having to start again
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Andrew Evans
(@evansaviography) reported
from
Solihull, England
@virginmedia @siandsal Well here in Solihull 120miles north no one on Virgin has a mobile signal either!!!
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Mat 🏳️🌈
(@EgglestonMathew) reported
from
Birmingham, England
@virginmedia That’s says no known issues. So I think there’s an issue with that too. Broadband doesn’t appear on any searches it’s like it’s disappeared . There’s an engineer coming tomorrow
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Syed Bilal Tirmizi
(@btirmizi) reported
from
Coventry, England
@virginmedia But I have been specifically told to return the hub before getting new one as standard procedure. Also been told to email customer services to allow keeping the hub until new one arrives.
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D...G
(@d_galvinio) reported
from
Coventry, England
@virginmedia Already tried it guys, absolutely nothing, it’s also a replacement router that received on the 12th of March, phoned 6 times over the weekend for them to tell me everything is ok when I was experiencing slow connection, now nothing!
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Andrew Horton
(@villandrew) reported
from
Solihull, England
@virginmedia Your customer service is always shite
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Rich Pemberton
(@rich_pemberton) reported
from
Solihull, England
@virginmedia land line and internet is fine however we have 2 mobile phones and neither can make a call can you confirm if there is an issue as there is no answer from the call centre
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Syed Bilal Tirmizi
(@btirmizi) reported
from
Coventry, England
@virginmedia I would like to know why these replacements are done. I am new customer and received my this device not long ago.
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D...G
(@d_galvinio) reported
from
Coventry, England
@virginmedia absolutely no internet service in the cv5 area, any updates please
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Scott Billing
(@bilbody) reported
from
Birmingham, England
@virginmedia hi. I had to unplug my router and now it’s not working. Can’t seem to get through or fix the issue through your site. Help.
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Syed Bilal Tirmizi
(@btirmizi) reported
from
Coventry, England
@virginmedia I have been asked to email that I wish to keep the old device until new one arrived so that I have prove in case of penalty. I am surprised why I will be penalized for something initiated from the service provider.
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John McKeon
(@goingabitgrey) reported
from
Birmingham, England
@brumcyclist It’s a good haggling tool when trying to get the price down with virgin media
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D...G
(@d_galvinio) reported
from
Coventry, England
@virginmedia hi is there any other number I can call for a uk call centre please, i’ve had enough with being on the phone for up to half a hour at a time trying to sort my Internet only to be cut off, And for them to continue telling me they’ve sorted out my issue when they ain’t
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Syed Bilal Tirmizi
(@btirmizi) reported
from
Coventry, England
@virginmedia I would like to show my non satisfaction on customer response. It was first time I engaged with virgin services and it is extremely bad experience so far. I wonder whether I did the right to choose Virgin.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Martin Wookey
(@MartWookey) reported
@virginmedia Yes I have. Saying I need to get an engineer out and to book an appointment for next week. It was working fine half an hour ago, nothings changed here except its gone down? Not sure it's my hub..
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Scott Wright
(@ScottWWright) reported
@virginmedia As I said I have just called that number and all I receive is an automated service. I don’t mean to be rude but this isn’t good enough. This is a service we pay for and I’m just asking for someone to tell in person what is going on.
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ccc
(@Obanlad1970) reported
@virginmedia And the worst customer service I have experienced and my internet isn’t even installed yet !
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Russell Lewis
(@Russell95402372) reported
@virginmedia Done all of that, if that was the issue how come it says it’s a “hiccup at your end” and your tech support didn’t tell us to check that? Poor service wasted my time and all the people that came to mine to watch it. Thank god for @NOWTV_It and there service
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Malcolm Child
(@malcolmchild) reported
@virginmedia Yes. Still no tv,broadband or phone. One of our neighbours has same problem
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Catherine White (name sign Shaky Shaky Capital C)
(@Cat_1964) reported
@virginmedia set up new account over two weeks ago, transferred to old number, no service since, numerous emails, queuing for hours on end, then cut off and disconnected every time, self employed and missing job texts, no choice but to ask publicly via Twitter for help
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GemmGemm
(@_GemmGemm_) reported
@virginmedia I am still stuggeling I can't get onto the virgin website to fidn out my account number and I don't have a broadband number woth yous, soo I can not find out if their is a issue all I know is both my broadband and Internet have gone, an on the TV box it's saying iv not connected
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Bacchus
(@GreyMaster11) reported
@virginmedia Well, I’ve been in WhatsApp conversation since 3pm yesterday, still no resolution, so right away seems like a stretch
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Scoobster
(@Khybarstani_) reported
@virginmedia I am so disappointed and shocked at the customer service advisor in the UK who has displayed the worst attitude. Who do I put a complaint in to? Apparently customer service advisors can now also deal with complaints about themselves also!
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Ben Saunders
(@BSaundersSport) reported
@virginmedia I've made a complaint to you. Can you please get in touch with @btsport to find out why it happened and to make sure it doesn't happen again?