Virgin Media Outage Report in Solihull, England
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The latest reports from users having issues in Solihull come from postal codes B91, B90 and B92.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Solihull, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Solihull and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Solihull, England
The most recent Virgin Media outage reports came from the following cities: Birmingham, Oldbury, Sutton Coldfield, Coventry, Solihull, Walsall, West Bromwich, Wednesbury, Royal Leamington Spa, Willenhall, Redditch, Smethwick and Nuneaton.
| City | Problem Type | Report Time |
|---|---|---|
 Birmingham |
Internet | |
| Birmingham |
Internet | |
| Oldbury |
Internet | |
| Birmingham |
Internet | |
| Birmingham |
Internet | |
| Sutton Coldfield |
Wi-fi |
Community Discussion
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Virgin Media Issues Reports Near Solihull, England
Latest outage, problems and issue reports in Solihull and nearby locations:
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Ryan Parfrey
(@Ryan_Parfrey) reported
from
Coventry, England
@virginmedia Still no reply to my complaint
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Alex Bann
(@alex_bann) reported
from
Birmingham, England
@virginmedia New V6 box (less than a month old) alternates between flashing red & white lights. Tried to reset using your help guide - still not working. How do I sort this out? #childreninthehouse
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💙 Helen Abdullah 💙
(@HelenAbdullah08) reported
from
Redditch, England
@virginmedia Didn’t get a response then told another dept would contact. All we want is the service we are paying for. We need a new v6 box the replacement sent doesn’t work properly(set top box) we cannot use catch up and the picture is intermittently pixilated.
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💙 Helen Abdullah 💙
(@HelenAbdullah08) reported
from
Redditch, England
@virginmedia Sadly no. we admitted defeat, we were on hold for 1hr 50 mins. Got through the next day, the equipment sent does not work properly now have been advised to call after the new year to chase it again. We are paying for a service we aren’t receiving this is really disappointing
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Michael Pritchard
(@blueghostuk) reported
from
Birmingham, England
@virginmedia I can only await for the service I ordered then... hopeless
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💙 Helen Abdullah 💙
(@HelenAbdullah08) reported
from
Redditch, England
@virginmedia We tried the messaging service thank you that didn’t help either. To be honest we are dreading trying to contact you again in the new year to get this sorted another 2 hours on the phone! I would have thought it your responsibility to sort this out but apparently not!
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Andy
(@a_Muss60) reported
from
Solihull, England
@virginmedia 😱 a 100mb internet, TV and phone service that works.
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Tricia
(@Tricia__Winspur) reported
from
Birmingham, England
@virginmedia Parents experiencing continual issues with their Virgin services... have tried contacting Virgin for over month and continually on hold. Now on hold again and this issue needs to be resolved. Elderly parents and no mobile. Any help as this is disgusting service!!
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Ryan Parfrey
(@Ryan_Parfrey) reported
from
Coventry, England
@virginmedia still no reply to my complaint from 18th November. Great service
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Samantha
(@Sammykins9486) reported
from
Birmingham, England
@virginmedia how can i access online chat? Unhappy with a few things , and trying to get through to you over the phone is never a good result, have better service on the online chat service
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Dean Kavanagh
(@dean_kavanagh) reported
from
Solihull, England
@barbs_paul @EE Up there with @virginmedia, horrendous service for existing customers!
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Ryan Parfrey
(@Ryan_Parfrey) reported
from
Coventry, England
@virginmedia still no response to my complaint a month ago
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Stuart McCullagh
(@stumccullagh) reported
from
Solihull, England
@virginmedia I think its our router etc we have poor Internet speed all the time no Internet in certain rooms i actually have better signal with next doors Internet, I've been ringing up for months with no help!
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Stuart McCullagh
(@stumccullagh) reported
from
Solihull, England
@virginmedia wifi down yet again B37 area 1 hour on hold cut off again!
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Liam
(@LB_WFC) reported
from
Willenhall, England
@virginmedia It does. The internet will randomly cut out then come back on 2/3 minutes later. I’ve factor reset it via the router setting and a manual factory reset with no luck.
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Ryan Parfrey
(@Ryan_Parfrey) reported
from
Coventry, England
@virginmedia still no reply to my complaint a month ago or reply to my tweets. You're awful
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Jean Thierry
(@MutliRaceMan) reported
from
Birmingham, England
@keith_bloke @virginmedia CS agent hung up on you? The only justification for that is if you used bad language. Otherwise they should be attempting to resolve the issue for you. Is this for your Dad? Mobile providers are universally poor. They consider themselves never in the wrong. I’m with @EE also poor
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Ade1701
(@Ade1701) reported
from
Dorridge, England
@virginmedia Why is it your call centres and your web chat give no answer for hours on end, and your website constantly falls over returning error messages.... “Whoops! Something went wrong!” Your customer service is a joke!
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Ryan Parfrey
(@Ryan_Parfrey) reported
from
Coventry, England
@virginmedia still no reply to my complaint!! 1 whole month ago
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gary baird
(@8a1rd) reported
from
Whitnash, England
@virginmedia poor signal will hopefully be cleared up as paid for box office boxing and keeps interrupted signal warning!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Kefaloniaman23
(@KevinSaunders23) reported
@virginmedia I can get Sky sports live on my tv, the problem is about 7 weeks ago I was unable to get anything live on my PHONE and IPAD I was able too before that
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Kalpesh
(@KalpsBul) reported
@virginmedia Been on the phone for 30mins, still waiting for someone from VirginMedia Customer Services to take the call !!!!!! Anyone home ?
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Bishal Gaire
(@6Broski6) reported
@virginmedia I have already done that. However, I am still not getting WiFi. I have my WiFi turned on and off every 5 minutes. I get signal once and then it drops down to 0 download speed and 0 upload speed. Stays like that for 2 or 3 minute sand then I am back online.
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Kefaloniaman23
(@KevinSaunders23) reported
@virginmedia They haven’t given a date now last phoned two weeks ago, promised they would call me back I’m still waiting, your customer care is appalling don’t keep ignoring me I won’t go away
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Joe Chip
(@joe_ch1p) reported
@BIG_McQuill @virginmedia Same here. Lots of people reporting issues and Virgin say there are no images complete bollocks.
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Harry
(@Harryafc) reported
@virginmedia nothing! just click for help and lvie chat i cant do anything
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Pumblechook
(@pumblechook) reported
@virginmedia Hi. The Change Password page for Virgin Mobile is not working. Making sure the password meets criteria, has the green ticks but the continue button does nothing. Tried two different browsers now. Please fix.
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Simplesticks
(@thesimplestick) reported
Appalling service from @virginmedia this morning. Still on hold after 1hr 10 mins with no internet. Working from home, this is less than ideal.
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nicknamemum
(@nicknamemum) reported
@virginmedia Thanks @virginmedia! After over 3 hours on hold trying to contact #customerservice, the only thing that worked was calling New contracts and then getting transferred to customer service! All sorted for now though…
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mumrah
(@unstoppable_85) reported
@virginmedia been lied to by agents over chat service, have proof. Suddenly your chat service is not responding as i want to escalate & now an hour on the phone with an incompetent advisor who has been searching for a manager for an hour. Need contact before i get legal advice