Virgin Media outages and service status in Solihull, England

Problems in the last 24 hours in Solihull, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Solihull, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Solihull, England

The most recent Virgin Media outage reports came from the following cities: Birmingham, Wednesbury, Halesowen, Bromsgrove, Sutton Coldfield, Walsall, Coventry, Redditch, West Bromwich, Rowley Regis, Oldbury, Solihull, Royal Leamington Spa, Smethwick, and Henley in Arden.

City	Problem Type	Report Time
Birmingham	Internet	9 hours ago
Birmingham	Internet	10 hours ago
Birmingham	TV	14 hours ago
Birmingham	Internet	16 hours ago
Birmingham	Internet	24 hours ago
Birmingham	Internet	1 day ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Solihull, England

Latest outage, problems and issue reports in Solihull and nearby locations:

• 
  Beard Punk (@BeardPunk) reported 5 minutes ago from Birmingham, England

  @virginmedia Rebooted several times. Wi-Fi works fine, it’s just the VPN. Automated message says there’s still an issue.

• 
  Stephen Bennett (@Stephen12857059) reported 6 minutes ago from Birmingham, England

  @virginmedia I called 150 today to speak to a Supervisor regarding my bill. I was told I would receive a call within the hour. NOTHING. I agreed a contract 18/8/22 and the last two payments have been £65 & £75 more than agreed. This is shocking customer care and service.

• 
  Satish Danny Paul (@________Danny) reported 7 minutes ago from West Bromwich, England

  @virginmedia I called cust serv today after logging complaint on 26th Nov and hearing nothing back. cust serv asked me to request my data and voice calls. listen to it myself and then send proof of being missold a contract/virgin error, so virgin can then resolve the matter and complaint

• 
  TheBosz (@kolapoagunbiade) reported 8 minutes ago from Birmingham, England

  @virginmedia Unfortunately, you dont have a ticketing system or cobtact email to track issues, rather a phone system that requires you to wait forever to get through to an agent. A/c number: 095063606. I was charged x2.5 of what i was tp pay.

• 
  MJP - mastodonapp.uk/@mrmjprice (@mrmjprice) reported 12 minutes ago from Birmingham, England

  @virginmedia Async live chat (WhatsApp) sucks as you let me text you with a problem, let it sit for hours, then close it down if I don’t reply within 5 mins and repeat. I’ll just ignore all the comms.

• 
  Brian Cape (@BrianMCape) reported 22 minutes ago from West Bromwich, England

  @virginmedia Just to let you know, I've taken the time to write out another complaint via the link. I've submitted and it says 'nothing to see here'. The link says response within 7 days, and the submission says 28 days, and then my portal says I haven't raised a complaint. ANOTHER FAIL

• 
  ch Saqib (@saqibsvideos) reported 23 minutes ago from Birmingham, England

  @virginmedia I did, and told them everything what's been happening they goes we will sort out and I still getting emails from virgin I don't know why and problem is still there and bill getting delayed which I been told them about that and its keep happening since January

• 
  Troy (@tr0y1291) reported 24 minutes ago from West Bromwich, England

  @virginmedia the most unreliable service going! Sky should be rubbing their hands together knowing that this shower of **** is their main competition.

• 
  Gordé 🦩 (@ReissOmari) reported 24 minutes ago from Birmingham, England

  Ended up just reconnecting my TP Link router, it seems the problems were with my Hub 5 because everything seems to be working fine now. Not great @virginmedia

• 
  James (@JMEden_97) reported 30 minutes ago from Solihull, England

  I hate VirginMedia me getting stupid little lag spikes

• 
  Polly P (@paulinespelman) reported 30 minutes ago from Coventry, England

  @virginmedia We have done this numerous times. I feel like we are going around in circles. We have 2 boosters as not working at all upstairs and still no good. An engineer has been out, still no better..

• 
  dean condliffe 🏴󠁧󠁢󠁥󠁮󠁧󠁿 (@DeanCondliffe) reported 35 minutes ago from Birmingham, England

  The day ends with a Y 🤝 Virgin media not working again

• 
  Gordé 🦩 (@ReissOmari) reported 36 minutes ago from Birmingham, England

  Fed up of these “intermittent” problems with my @virginmedia broadband.

• 
  Marianne Sommerville 🌻 (@MariannexS) reported 45 minutes ago from West Bromwich, England

  @virginmedia red button for the football not working again. @SkySports

• 
  Jean Thierry 💙 (@MutliRaceMan) reported 50 minutes ago from Birmingham, England

  @KellyQuilt @virginmedia Virgin are hopeless for ease of contact. My daughter was with them and the service wasn’t at all good. This nonsense about calling them at a time to suit them is just ludicrous. They need to admit that they (& others) don’t staff adequately to suit their customers convenience. 🤬

• 
  Satish Danny Paul (@________Danny) reported 53 minutes ago from West Bromwich, England

  @virginmedia Hi, after raising 2 complaints for being missold my contract, no investigation done by virgin, no outcomes received. i am now bing asked to request my data (dsar), investigate the issue myself listenening to the recordings and send proof to virgin to review. shocking cust service

• 
  Stuart McCullagh (@stumccullagh) reported 53 minutes ago from Solihull, England

  @virginmedia hi I’ve had an ongoing complaint since September, I’ve had an email to contact yourselves but the phone number is getting me nowhere , is there another way of contacting the complaints dept?

• 
  Colin Hunt (@HuntColin58) reported 54 minutes ago from Birmingham, England

  @virginmedia It took me best part of a day Friday 24/3/2023 to contact you to cancel my broadband but since I finally managed to you have been contacting me 4 times a day. We have signed a contract with someone else. Please stop harassing us we have cancelled

• 
  Garry (@paragaz) reported 56 minutes ago from Streetly, England

  @virginmedia hey. I am trying to speak to someone about my account but turns out nobody recognises my account number. Can you PM me to organise calling me please. I've tried the text message service

• 
  Stephen Bennett (@Stephen12857059) reported 57 minutes ago from Birmingham, England

  Once again the Internet Orovider that claims to be the best @virginmedia, has an outage. I bet all my savings there would be significant kick back if the directors didn’t get paid, because the Lady dealing with their account cannot get online. Time has come for change #cancelVM

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Mark Ford (@Markford64LUFC) reported 4 minutes ago

  @virginmedia @fluffybubbles73 Over 20 years with NTL/Virgin Media and honest truth, never a real problem. Nothing at all.

• 
  David Owens (@DavidOw38948049) reported 7 minutes ago

  @virginmedia Why can I not talk or communicate with Virgin Only reply I get after telling you I am Not a customer and do NOT want to join is “Just to check, are you an existing customer, are you looking to join Virgin Media, or have you recently made an order?” I have said no

• 
  Claire Shaw (@clairebaigent) reported 9 minutes ago

  @virginmedia I will not be sending you a private message because despite repeated calls over the past 2 years you have done nothing to help or sort it out. You’re currently charging a 90 yr old man £160 for services he doesn’t use, so please don’t patronise me.

• 
  Dr Prakash Nayak (@SRIPRAKASH76) reported 12 minutes ago

  @virginmedia If you want to buy something VM people will try to sell you something they want to sell. Is this called customer support?

• 
  Samuel (@samhardiman92) reported 16 minutes ago

  I have never in my adult life had to deal with a more inept bunch of incompetent people than those who work at virgin media, I wager I would get more sense from an extinct species than I would from their "customer service" department

• 
  Hatz (@DevilHatman) reported 20 minutes ago

  @TheParty1sOver @virginmedia Yeah, wouldn't hold my breath... my issue has been ongoing since the 1st and still no fix in site

• 
  Steve O (@saoc78) reported 20 minutes ago

  @virginmedia why is your Comms so rubbish? There's an outage in the area, confirmed on the website, but I keep getting texts saying it's fixed. 8 texts in the last 2 mins too. But everything is still off and your site still says there's an outage.

• 
  JR (@Dadyougeek) reported 20 minutes ago

  @virginmedia Is this an automated tweet because you’ve said this many times and not responded to my message! A bit like your engineers turning up to fix things this is a shambles

• 
  Debzy G 🦅🐦‍⬛🦉 (@brummiedebz) reported 21 minutes ago

  @virginmedia @HopeForTo There are people from various areas of the UK telling you that they have a WiFi outage at the same time Service checker confirms it for those who’ve told you. Which means it’s not an equipment issue. It’s a Virgin Media national issue and yet no announcement on here

• 
  Jet_Piranha🔞 (@Jet_Piranha) reported 26 minutes ago

  @virginmedia broadband has been down for 13 hours so far and the estimated fix is still 11 hours from now, what is going on?