Virgin Media Outage Report in Solihull, England
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The latest reports from users having issues in Solihull come from postal codes B91, B90 and B92.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Solihull, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Solihull and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Solihull, England
The most recent Virgin Media outage reports came from the following cities: Birmingham, Sutton Coldfield, Oldbury, Coventry, Solihull, Walsall, West Bromwich, Wednesbury, Royal Leamington Spa, Willenhall, Redditch, Smethwick and Nuneaton.
| City | Problem Type | Report Time |
|---|---|---|
 Birmingham |
Internet | |
| Birmingham |
Internet | |
| Sutton Coldfield |
Wi-fi | |
| Birmingham |
Internet | |
| Oldbury |
Total Blackout | |
| Birmingham |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Solihull, England
Latest outage, problems and issue reports in Solihull and nearby locations:
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dpaudio
(@dpaudioUK) reported
from
Birmingham, England
Well after 2 months of broken internet, it was fixed for almost 2 weeks now it's gone again. Fix date is 16th Nov and yet they still charge full price... @virginmedia
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Ade1701
(@Ade1701) reported
from
Dorridge, England
@virginmedia Network security warnings, poor speed (even on direct cabled link to router), and we need a wifi booster which with the broadband, phone and tv package I believe is included. Still on hold after two hours! Wasted yesterday waiting for a response on so-called ‘live chat’!
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jade💓
(@jadedurnallx) reported
from
Birmingham, England
@virginmedia are absolutely useless. Have over 100 properties with Virgin Media Broadband, and you’d think they’d attempt to fix issues and keep our future custom. Safe to say we’re looking for another supplier if there are any recommendations...
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Ade1701
(@Ade1701) reported
from
Dorridge, England
@virginmedia Still on bloody hold! Can somebody in the Virgin Media call centre please pick up the damn phones!!! What the Hell are vulnerable, elderly customers supposed to do?!
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Ade1701
(@Ade1701) reported
from
Dorridge, England
@virginmedia First thing I did, and I run them regularly. Only 53.46 Mbps download and just 9.99 upload on a supposedly 100Mbps service! On a wifi laptop right next to the router it’s just 23.43 and 10.08
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Rob
(@Rob_Hallmark) reported
from
Birmingham, England
@virginmedia hello. Since I signed up in may I have never been able to log into my account. I never received the welcome email etc so don’t know my account or customer number. I have tried calling and they said they resent the email but nothing. What can I do?
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Phil Campbell
(@PhilCampbell_) reported
from
Willenhall, England
@virginmedia Still having issues. Was on hold for 1 hour 20 yesterday too and also got cut off...😑
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Paul Simmons
(@PaulSimmons66) reported
from
Birmingham, England
@virginmedia Today we received outstanding service from Jack the engineer from virgin media. He was polite friendly and determined to rectify the fault which he did. A credit to Virgin media thanks Jack
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Jo
(@Jod_69) reported
from
Birmingham, England
@virginmedia hi. Second time this week no internet. Monday was all day. Can’t get thru to you by phone. What is going on with my service?
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David_Preece
(@David_Preece) reported
from
Birmingham, England
@virginmedia Yet again my internet is down, just had half service for 2 months and it worked for 10 days now gone again... yet you still take full payment out my bank, I see this a theft...
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Colin Joyce
(@beast_gbgolfer) reported
from
Birmingham, England
@virginmedia Doesn’t work says account question is wrong so can’t change password and can’t access account think it’s hacked 1 hr waiting on phone your service is poor
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Diane Davies
(@DiDav246) reported
from
Coventry, England
@virginmedia it is unlikely to be a record bearing in mind previous experience but we have now been on phone to you for 1 hour 45mins and still problem not resolved
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Seánna Holland
(@seannahj) reported
from
Kenilworth, England
@virginmedia so current outage in my area and predicted fix time is 4pm tomorrow??? Surely that can't be right?
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Ian Duffy , (Goonerian) 🔴⚪
(@goonerian22) reported
from
Nuneaton, England
Powercut in #nuneaton #camphill in the afternoon and now @virginmedia has gone down night wat ******** going on !!!
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Ade1701
(@Ade1701) reported
from
Dorridge, England
@virginmedia After more than FOUR HOURS on the phone I eventually got someone competent from billing to confirm I am eligible for one free booster and someone else to talk me through fixing the security issue. You seriously need to prioritise vulnerable customers!
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Ade1701
(@Ade1701) reported
from
Dorridge, England
@virginmedia Don’t try and pass the buck! It’s NOT a windows issue, it ONLY occurs on this Virgin network!
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Seánna Holland
(@seannahj) reported
from
Kenilworth, England
@virginmedia Still waiting..... this is beyond a joke now... appalling service absolutely no updates and no communication #virginmediadown #poorcustomerservice @virginmedia #Shocking
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Jo
(@Jod_69) reported
from
Birmingham, England
@virginmedia Broadband down again today 4th time this week. Really will have to rethink providers
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Diane Davies
(@DiDav246) reported
from
Coventry, England
Now been on the phone to Virgin Media for 1 hour 45 mins and problem still not resolved
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Omar Qureshi
(@omarqureshi) reported
from
Birmingham, England
Yeah, an Internet outage during lockdown can do one. @virginmedia B24 area.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Radhika Jesani
(@missradhikaj) reported
The worst internet provider goes to @virginmedia I’ve just spent 41 mins trying to log on from home… done all the trouble shooting and still nothing! #useless #worstservice
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Dr Kumaran
(@Kumaranism) reported
@drandrewmackay @virginmedia Definitely had this. “What? You mean you’re not having problems? Let us fix that for you.”
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Gurvinder Sethi
(@gsethi2003) reported
@meryls_ @virginmedia Just try getting your network going first.I have yet another outage Sunday 7th Nov 21 after having 2 earlier in the week.Had a 3 day one earlier in the year and many days I lose connection for a few hours.I have a 1gb XL package paying £115pm and worse than my son's 35pm with BT
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Vampire Bait
(@Antoinne73) reported
@virginmedia Yes, service was apparently good
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Molly
(@be_mollymoo) reported
@virginmedia So fed up. My SIM card was cancelled in error. Was sent a new sim & it isn’t connecting to the mobile network. Sick of being fobbed off by offshore agents. Can you please contact me/provide me with a suitable contact that can resolve my issue ASAP please?
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Anne Horsburgh
(@tartanspice77) reported
@ScottishPower must have the worst customer services than even Virgin media when it comes to listening to their customers and that's saying something. How they can justify charging double for low consumption compared to what I was paying when I WAS using power, is beyond me.
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Gail Maxwell
(@TawnyOwlGM) reported
@virginmedia shocking handling of a complaint- you don’t ring back and then email to say the complaint is resolved. No it isn’t! Customer service is atrocious!
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ste coyne
(@stecoyne) reported
@virginmedia I did both it is back on at the moment but this happens every so often and I would rather it gets sorted so it doesn't happen again as the service is getting paid for.
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YESTERYEARS
(@au_krypto) reported
@virginmedia @YODELhell @shenry1972 What a terrible reply from you virgin! Just pass the buck! I think the reply should have been based on supporting your client!!!!
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Phil Marsh
(@marshp42) reported
@virginmedia #virginmedia Hub 3 only supports WPA2 when will Virgin swap out for routers supporting WPA3 Personal is the newest, most secure protocol currently available for Wi-Fi devices. It works with all devices that support Wi-Fi 6 (802.11ax), and some older devices too.