Virgin Media Outage Report in Solihull, England
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The latest reports from users having issues in Solihull come from postal codes B91 and B90.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Solihull, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Solihull and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Solihull, England
The most recent Virgin Media outage reports came from the following cities: Walsall, Birmingham, West Bromwich, Oldbury, Coventry, Wednesbury, Royal Leamington Spa, Solihull, Willenhall, Redditch, Smethwick, Sutton Coldfield and Nuneaton.
| City | Problem Type | Report Time |
|---|---|---|
 Walsall |
Internet | |
| Birmingham |
TV | |
| Birmingham |
Internet | |
| West Bromwich |
Total Blackout | |
| Birmingham |
Internet | |
| Birmingham |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Solihull, England
Latest outage, problems and issue reports in Solihull and nearby locations:
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adi
(@adiDev0) reported
from
West Bromwich, England
@virginmedia and the broadband has gone down again. Every day around midday. Phone app has problems reaching servers, web service status says my broadband is good. Router flashing or sorts of green lights.
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Mark Cottrill
(@Markycot) reported
from
Solihull, England
I can’t get because Hub 3 doesn’t support it, poor quality control, worse customer service @virginmedia I want it sorted today!!
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Adam
(@adam_jordan112) reported
from
Birmingham, England
@virginmedia I’m absolutely disgusted with the mobile messaging chat. I have been trying since 11:30am to speak to an advisor and still not getting anywhere. I’d now like to cancel my new order as I am disgusted with the customer service for a new mobile customer!!!
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Adam
(@adam_jordan112) reported
from
Birmingham, England
@virginmedia has your mobile online order website gone down? It keeps telling me to message or ring to order?
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Mark Cottrill
(@Markycot) reported
from
Solihull, England
@virginmedia Absolutely atrocious customer service! Waited for my Hub 4 to arrive as we are now paying for highest broadband, it arrives and has wrong power cable inside, phoned to sort, on hold for 20 mins then speak to someone who has IT issues and has put us on 40 mins hold!
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Dickie B
(@richiebunn) reported
from
West Bromwich, England
The award for the worst ever customer service goes to @virginmedia over an hours wait to get through.
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byron parsons
(@byronparsons05) reported
from
Solihull, England
@virginmedia is there any issues with internet today? It’s been down for three hours now
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victoria nicholson
(@bicovico) reported
from
Solihull, England
@virginmedia shocking service again today
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Stuart McCullagh
(@stumccullagh) reported
from
Solihull, England
@virginmedia how the hell do I get an email from your company trying to reset a password on the app? All i want (for the last year) is working wifi engineer out last monday said i need a booster no help on phone or app or this absolutely shocking!
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Nickins
(@ninsull) reported
from
Solihull, England
@virginmedia how can you spend nearly an hour on two phones to report a problem with no one picking up. Yet ask me if il refer you. @next stop I’m cancelling my contract.
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byron parsons
(@byronparsons05) reported
from
Solihull, England
@virginmedia can you help! Or be the useless internet provider you have been for ages!!!!!! No ******* internet is 12!!!!!! ******* joke
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Roy Kyffin
(@RoyKyffin) reported
from
Birmingham, England
@virginmedia why has my mobile signal strength dropped now Virgin Mobile is piggybacking off Vodafone? Used to be full strength when you used EE.
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David H-T 🏳️🌈🇪🇺🇳🇴🏴
(@psicorps2000) reported
from
Solihull, England
Anybody in B37 with a @virginmedia box having problems with their boxes rebooting? Ours has done it twice without warning this evening.
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Karl Hall
(@Karlos26899) reported
from
Birmingham, England
@virginmedia 30 day notice submitted and a very disappointed now to be ex-customer!!
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Martin Clarke
(@MartinClarke165) reported
from
Birmingham, England
@virginmedia No service still. Outrageous. No customer support. Online mths all day. Great advert for Virgin. The most reliable broadband provider #poorservice
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Mark Cottrill
(@Markycot) reported
from
Solihull, England
@virginmedia Just phoned, spent 35 minutes on hold, call answered, questions asked, checks being carried out.......... Phone gets put down!!! Do you expect me to call again for the same atrocious service?? @virginmedia @BBCWatchdog
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Mark Cottrill
(@Markycot) reported
from
Solihull, England
And now you have been offline for over half a day with your website still saying there is no known issue?! I want to make an official complaint to both @virginmedia and @Ofcom , Your service is appalling and your customer service even worse.
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marie lucid
(@marieluc) reported
from
Coventry, England
@virginmedia please could somebody contact a vulnerable person who has a broken TV box in their bedroom. Has no service. Please phone 07806810206. We can fit it if it can be posted out. No one answering customer services, many thanks
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John Wilson
(@JohnStuWilson) reported
from
Coventry, England
@virginmedia It’s an intermittent problem just with WiFi, no problem with connection into the house. Your app tells me my hub is too old.
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John Wilson
(@JohnStuWilson) reported
from
Coventry, England
Hi @virginmedia, my broadband isn’t working, but when I call the automated message tells me to call later as you’re too busy. How do I get my issue raised and resolved?
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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2023 TerhiMG 🚗🇫🇮 🇺🇦
(@TerhiMG) reported
@virginmedia how? still no service ... latest estimate now TOMORROW. Also email not coming through .. I suppose tomorrow nothing will be working
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Andrew Schofield
(@FASchofield) reported
@virginmedia As I mentioned before I don't have an account with VMedia. I am at work during the day and would appreciate it if you could tell me on Twitter what progress have you made with the encroachment of your equipment on my private land if any as you don't seem to have a solution.
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Nicola Ashton
(@FlorenceUnger) reported
@virginmedia @TheBHF @O2 92 year old new customer. Simple query re phone number transfer. Been waiting for 3 hours for a WhatsApp response. Very upsetting for her as an elderly, vulnerable customer.
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Siobhan Rowe 💙🇺🇦
(@siobhanrowe) reported
@virginmedia I sure will as two days is bad but if it not rectified by tomorrow afternoon, I will look at alternative suppliers.
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Diz
(@Dizwod) reported
@virginmedia It's always raise a new complaint. No resolve.
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Silver
(@Sueworld) reported
@virginmedia any idea as to when we're going to get the current email issues fixed??
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Amanda Jill Hunt
(@TheBunkerHunt) reported
@virginmedia Yes. I am aware of that. But how often do you spend over 4 months sorting out a problem? This doesn’t seem to be a problem in a large area of London so please can you tell me if it is just in my full post code area. Ie about 40 houses, in which there are not many customers?
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Tom Griffiths
(@triffiths) reported
@Ofcom @virginmedia just had the hall to ring me with a rebooked appointment for another 4 weeks time. I’ve spoken with your installation team as you advised yet I’m continually lied to. Someone needs to come around first thing in the morning to fix this.
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Ella
(@ella_wilkinx) reported
@virginmedia I seem to not be receiving any emails to my @ntlworld account? I have ordered multiple things today and not received any confirmation emails? Please help.
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Siobhan Rowe 💙🇺🇦
(@siobhanrowe) reported
@virginmedia Two days without wifi with an update of tomorrow afternoon when the service will be back. Absolute shambles. Children could not do online work today and working from home a nightmare.