Virgin Media

Virgin Media Outage Report in Solihull, England

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The latest reports from users having issues in Solihull come from postal codes B91.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Solihull, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Solihull and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Solihull, England 01/31/2026 02:55

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (58%)

    Internet (58%)

  2. Wi-fi (19%)

    Wi-fi (19%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Solihull, England

The most recent Virgin Media outage reports came from the following cities: Oldbury, Birmingham, West Bromwich, Walsall, Solihull, Royal Leamington Spa, Sutton Coldfield, Coventry, Rowley Regis, Wednesbury, Nuneaton, Redditch, Smethwick and Halesowen.

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City Problem Type Report Time
United KingdomOldbury Wi-fi
United KingdomBirmingham Internet
United KingdomWest Bromwich Internet
United KingdomBirmingham Wi-fi
United KingdomBirmingham Internet
United KingdomOldbury Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Solihull, England

Latest outage, problems and issue reports in Solihull and nearby locations:

  • Jod_69 Jo (@Jod_69) reported from Birmingham, England

    @virginmedia Broadband down again today 4th time this week. Really will have to rethink providers

  • Jod_69 Jo (@Jod_69) reported from Birmingham, England

    @virginmedia hi. Second time this week no internet. Monday was all day. Can’t get thru to you by phone. What is going on with my service?

  • DiDav246 Diane Davies (@DiDav246) reported from Coventry, England

    @virginmedia it is unlikely to be a record bearing in mind previous experience but we have now been on phone to you for 1 hour 45mins and still problem not resolved

  • Ade1701 Ade1701 (@Ade1701) reported from Dorridge, England

    @virginmedia First thing I did, and I run them regularly. Only 53.46 Mbps download and just 9.99 upload on a supposedly 100Mbps service! On a wifi laptop right next to the router it’s just 23.43 and 10.08

  • mraymond68 Mark (@mraymond68) reported from West Bromwich, England

    @virginmedia I have spent over 3 hours on the phone to you trying to get my broadband sorted and SIMON decides to cut me off!! Great customer service!! 😡

  • jadedurnallx jade💓 (@jadedurnallx) reported from Birmingham, England

    @virginmedia are absolutely useless. Have over 100 properties with Virgin Media Broadband, and you’d think they’d attempt to fix issues and keep our future custom. Safe to say we’re looking for another supplier if there are any recommendations...

  • PhilCampbell_ Phil Campbell (@PhilCampbell_) reported from Willenhall, England

    @virginmedia Yes there's no issue on the checker. The connect app says it's fine except for a few times it's said the connection is poor. But 1mb some nights is ridiculous...

  • Ade1701 Ade1701 (@Ade1701) reported from Dorridge, England

    @virginmedia After more than FOUR HOURS on the phone I eventually got someone competent from billing to confirm I am eligible for one free booster and someone else to talk me through fixing the security issue. You seriously need to prioritise vulnerable customers!

  • skyblue_boy John Grant (@skyblue_boy) reported from Coventry, England

    @djmattye @EE @virginmedia Many call centres are the same. If it’s not what they want to tell/sell you it is a problem to them.

  • PhilCampbell_ Phil Campbell (@PhilCampbell_) reported from Willenhall, England

    @virginmedia Not gonna keep calling. I also won't be paying for a service you guys can't be bothered to give me.

  • PaulSimmons66 Paul Simmons (@PaulSimmons66) reported from Birmingham, England

    @virginmedia Today we received outstanding service from Jack the engineer from virgin media. He was polite friendly and determined to rectify the fault which he did. A credit to Virgin media thanks Jack

  • riverheart79 Mick (@riverheart79) reported from Royal Leamington Spa, England

    @virginmedia please call my wife back as she has sat in the phone to you this morning for nearly an hour! She doesn’t want to join the community forum we just want decent broadband please which we had from you for months before you swapped our Hub to this newer one which is poor

  • Ade1701 Ade1701 (@Ade1701) reported from Dorridge, England

    @virginmedia Don’t try and pass the buck! It’s NOT a windows issue, it ONLY occurs on this Virgin network!

  • beast_gbgolfer Colin Joyce (@beast_gbgolfer) reported from Birmingham, England

    @virginmedia Doesn’t work says account question is wrong so can’t change password and can’t access account think it’s hacked 1 hr waiting on phone your service is poor

  • Ade1701 Ade1701 (@Ade1701) reported from Dorridge, England

    @virginmedia Still on bloody hold! Can somebody in the Virgin Media call centre please pick up the damn phones!!! What the Hell are vulnerable, elderly customers supposed to do?!

  • PhilCampbell_ Phil Campbell (@PhilCampbell_) reported from Willenhall, England

    @virginmedia Still having issues. Was on hold for 1 hour 20 yesterday too and also got cut off...😑

  • Jod_69 Jo (@Jod_69) reported from Birmingham, England

    @virginmedia As per last message it says problem in area. It’s back working now (see time of initial mail). 4th time this week it’s been down for prolonged periods of time. Not good

  • DiDav246 Diane Davies (@DiDav246) reported from Coventry, England

    Now been on the phone to Virgin Media for 1 hour 45 mins and problem still not resolved

  • Jod_69 Jo (@Jod_69) reported from Birmingham, England

    @virginmedia Yep just says problem in my area. Not helpful and is getting to be a pain tbh

  • David_Preece David_Preece (@David_Preece) reported from Birmingham, England

    @virginmedia Yet again my internet is down, just had half service for 2 months and it worked for 10 days now gone again... yet you still take full payment out my bank, I see this a theft...

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • kathytomlinson_ Kathy Tomlinson (@kathytomlinson_) reported from Exeter District, England

    @virginmedia Hello, it was a GDPR complaint after my address for my virgin media account was sent to a different account holder.

  • LiamFitzy9 Liam Fitzpatrick (@LiamFitzy9) reported from Liverpool, England

    @sky box has just gone off, rang them said I need to get an engineer out £65, and boxes need upgrades another £7 a month. Told them I’ll just cancel it, but I can’t do that over the phone. Just had to buy a £10 day pass on now tv for the boxing @virginmedia see ya Monday

  • itsnickelflysk3 👍🙊Gilly😂🎩 (@itsnickelflysk3) reported from Gloucestershire, England

    @virginmedia I was talking to them on chat as a) our home phone is knackered, my husband mobile phone wasnt registering our home number when he was typing it on your answer service. He doesnt have twitter I do, but after hubby gave both the passwords to me he uses neither seemed to be right

  • MaryWindmill Windmill Flowers (@MaryWindmill) reported from Lambeth, England

    @virginmedia Interesting how quickly a response is given once placed on Twitter. Being told you will be called back and this does not happen only after chasing and then ridiculous question about compensation and stupid language such as deadlock.

  • El_Lloydie Gareth Lloyd 🇪🇺🏴󠁧󠁢󠁷󠁬󠁳󠁿🇬🇧 (@El_Lloydie) reported from Leicestershire, England

    Had enough. @virginmedia service in the past 18 months been truly shocking. Made a complaint last month and still not heard anything. Now trying to get hold of someone and doing the Krypton Factor would be easier! Sort yours (and my) s**t out Virgin Media!

  • jamiew007 Jamie Walker (@jamiew007) reported from Melksham, England

    @virginmedia I have an issue with my Tivo box, for the past 4 days search & discover and the apps don’t work until the box gets restarted. So far I have spent over 2 hours on the phone over the last few days and it’s not getting sorted

  • andrew_kemp Andrew Kemp (@andrew_kemp) reported from Currie, Scotland

    @MakeDigitalWork @virginmedia I feel your pain! They provide such a poor service, with poor equipment and poor support. Holding them in breach of contract now as they are not providing what I am paying them for, cancelling and getting fttp with @bt_uk installed in 2 weeks

  • islingtonlloyd Lloyd Child (@islingtonlloyd) reported from Islington, England

    My @virginmedia V6 box must be broken, it's suggesting I record the Michael MacIntyre show. WTFlip #MichaelMcIntyresBigShow

  • beakybox CHELLE | ✞-4∇3:3 (@beakybox) reported from Seaforth, England

    How much longer is the broadband gonna be down @virginmedia

  • 52Normski Norman Williams (@52Normski) reported from Bryn, England

    AWFUL SERVICE. Wrote to @virginmedia about my mobile; no response so rang 789 who cut me off 3 times as they couldn't put me through to that office in Swansea. Direct number online was wrong. On 4th call logged complaint; they to ring me back in 3 days. Not holding my breath.