Virgin Media outages and service status in Solihull, England

Problems in the last 24 hours in Solihull, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Solihull, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Solihull, England

The most recent Virgin Media outage reports came from the following cities: Birmingham, Walsall, Warwick, Bromsgrove, Solihull, Redditch, Coventry, Halesowen, West Bromwich, Wednesbury, Sutton Coldfield, Rowley Regis, and Oldbury.

City	Problem Type	Report Time
Birmingham	Wi-fi	10 hours ago
Birmingham	E-mail	24 hours ago
Walsall	Internet	2 days ago
Birmingham	Wi-fi	2 days ago
Birmingham	Internet	2 days ago
Birmingham	Internet	2 days ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Solihull, England

Latest outage, problems and issue reports in Solihull and nearby locations:

• 
  Gordé 🦩 (@ReissOmari) reported 6 minutes ago from Birmingham, England

  Ended up just reconnecting my TP Link router, it seems the problems were with my Hub 5 because everything seems to be working fine now. Not great @virginmedia

• 
  Polly P (@paulinespelman) reported 7 minutes ago from Coventry, England

  @virginmedia We have done this numerous times. I feel like we are going around in circles. We have 2 boosters as not working at all upstairs and still no good. An engineer has been out, still no better..

• 
  Bonna (@Phil_Bonna) reported 10 minutes ago from Birmingham, England

  @Angela_Griffin @virginmedia I have the fibre optic broadband for £23.95 month and the customer service is great

• 
  Claire B🐈‍⬛🐈‍⬛ (@KittykatClaire) reported 10 minutes ago from Willenhall, England

  @virginmedia I guess it's not your. Problem. After pushing me into a contract with them. I've been in touch with them and there nothing they can do they just want me. To turn my mobile on and off again

• 
  jen (@jenkin99) reported 12 minutes ago from Birmingham, England

  @virginmedia We had issuse with our service, and was told we would need new cables. We the new cables installed. They left cabels hanging in the garden which has since been removed. Our grass is ruined (I have photos) it looks like next doors cable are also under or grass????

• 
  Stuart McCullagh (@stumccullagh) reported 13 minutes ago from Solihull, England

  @virginmedia hi I’ve had an ongoing complaint since September, I’ve had an email to contact yourselves but the phone number is getting me nowhere , is there another way of contacting the complaints dept?

• 
  Stuart McCullagh (@stumccullagh) reported 14 minutes ago from Solihull, England

  @virginmedia I’m meant to be on a webcall about my TV that doesn’t work can anyone help me please?

• 
  Satish Danny Paul (@________Danny) reported 14 minutes ago from West Bromwich, England

  @virginmedia I called cust serv today after logging complaint on 26th Nov and hearing nothing back. cust serv asked me to request my data and voice calls. listen to it myself and then send proof of being missold a contract/virgin error, so virgin can then resolve the matter and complaint

• 
  Casey Rain (aka S-Endz) (@CaseyRain) reported 15 minutes ago from Birmingham, England

  Causing me to drop out of a work meeting once every 10 minutes. Oh, and Virgin tried to blame it on my hardware? Except... My neighbour is seeing the EXACT same thing. This wasn't happening before the outage. @virginmedia why am I paying you lots of money for a spotty connection?

• 
  W1LKO (@Wilkomania1984) reported 16 minutes ago from Stoke, England

  @virginmedia Your customer services are useless!!!!!! 😡😡😡

• 
  LynneMUFC#22#44 (@LynneMasters) reported 16 minutes ago from Birmingham, England

  @virginmedia why is the Sky Sports red button not working

• 
  Evan Davis (@EvanD) reported 17 minutes ago from Birmingham, England

  @eerosupport hi. I have a Eero 6+. If I connect it to @virginmedia 1gbps service, will I get 1gbps?

• 
  helen somerville (@MrsDont09) reported 18 minutes ago from Birmingham, England

  @virginmedia whats happening with the service in B29 area. Been off and on past 24 hours.

• 
  Evan Davis (@EvanD) reported 22 minutes ago from Birmingham, England

  @virginmedia I’ve reordered twice already. The packaging never arrives

• 
  Richard C. Bishop 🏃‍♂️ (@richardcbishop) reported 24 minutes ago from West Bromwich, England

  @Damien_Clyburn @virginmedia They're appalling. I've had business version for 10 years. BT never miss a beat. Outstanding. Get rid of them.

• 
  Stuart McCullagh (@stumccullagh) reported 30 minutes ago from Birmingham, England

  @virginmedia The TV goes all distorted I’ve done webchats phone calls the lot nothing has been resolved was told it was a problem in the area , neighbours have had no issues happened still have issues now but not as often but it’s a bit annoying esp when I’ve not had any money off

• 
  Gordé 🦩 (@ReissOmari) reported 47 minutes ago from Birmingham, England

  @virginmedia Hi, I’m getting around 80mpbs now, should be 350 though, when I try and test it says there’s a problem in the area, but no further information

• 
  Stephen Cobb, #FBPE 🇺🇦 (@zcobb) reported 55 minutes ago from Coventry, England

  Me: Can you tell your supervisor that this email looks a lot like a phishing email? Support Person @virginmedia: I know, a lot of people have said that.

• 
  derek(🕖❤️‍🔥samurai🇨🇳) (@Dereklad) reported 58 minutes ago from Birmingham, England

  Virgin media. Your internet broadband is down,we hope to have it fixed by 10pm.😣 Modern warfare 2 campaign day. And no internet.😢

• 
  Gordé 🦩 (@ReissOmari) reported 59 minutes ago from Birmingham, England

  And just like that my @virginmedia is off again, no internet whatsoever. Embarrassing service from them, very disappointed and frustrated.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Stephen Maddock (@stephenm68) reported 3 minutes ago

  In the meantime the @virginmedia ‘supervisor’ whom I waited 90 mins to talk to on Tues night, & who promised to escalate our outage to engineering so I could have SOME INFORMATION, has of course not been in touch Just like the other supervisor who made the same promise last week

• 
  Jess Stocks (@jrstocks89) reported 7 minutes ago

  @virginmedia still no response. I’m paying a lot of money to access Sky Sports red button on my TV but still another 8 days to apparently fix it All the sport I want to watch is again on the red button this weekend

• 
  Alan 🇱🇻🏴󠁧󠁢󠁳󠁣󠁴󠁿🇱🇹 (@AlanBM91) reported 12 minutes ago

  Anyone else @virginmedia not letting them sign in to My virgin media? On the website or the app?

• 
  Swindon! (@swindon124759) reported 14 minutes ago

  @virginmedia when I press the red button to access sky sports plus I no longer receive an error message. Has my box been successfully updated to fix this issue and I should now expect no further issues from this incident? Thanks @Virgin

• 
  Andy (@sadelta99) reported 17 minutes ago

  @virginmedia well done - you fix the issue then it’s broken again so back to no services again and of course your lines are closed so no way of calling

• 
  Richard Aldous 🍊 (@RJAldous1) reported 19 minutes ago

  Hey @virginmedia how long does it take to sort out a connection issue as my broadband and tv went down about 14:00 and still just getting a flashing red light on my router (yes I reported it) these days it’s hard to do anything without internet access! 😡

• 
  Sir Christopher (@chrishenry88) reported 24 minutes ago

  @virginmedia my services will be suspended because of an outstanding bill , however , this is not the first time , that the bill was paid , screenshots taken and now it’s up to Virgin media . Why should I be paying for a shoddy service , at best , anyway ?

• 
  Paul Green (@pgreen83) reported 26 minutes ago

  @virginmedia And idea what you have not replied to my post and now ignoring my DMs? Breach of contract and you are now in breach of your complaint procedure

• 
  Gary Adams (@GazzaAdams) reported 26 minutes ago

  @virginmedia I need this escalated as a formal complaint regarding fault **F012421201**, because the information Virgin Media is providing has now become demonstrably contradictory. At **08:01 today, 20 August**, Virgin Media told me: “Our engineer is on site and they're working to fix the problem.” The estimated repair time given was **18:00 today**. At **15:27 today**, after I have had intermittent service for most of the day and had to hotspot from my phone to be able to work, Virgin Media has now told me: “We have identified the problem and an engineer is on their way.” The estimated repair time has also been moved to **14:10 tomorrow, 21 August**. These statements cannot both accurately describe the progress of the same fault. An engineer who was already **on site and working on the problem at 08:01** cannot subsequently be **“on their way” at 15:27** without some explanation. I fully understand that a complex network fault may take longer to repair than initially anticipated, and that estimated restoration times can change. That is not my complaint. My complaint is that Virgin Media is repeatedly providing contradictory factual information about the status of the repair, while I remain without the service I am paying for. I consequently have no confidence in the estimated restoration times being provided. Please therefore: 1. **Log this as a formal complaint and provide me with the complaint reference.** 2. Confirm the actual current status of fault **F012421201**, rather than repeating the automated status information. 3. Explain how an engineer could be reported as on site and working at 08:01 but “on their way” at 15:27. 4. Confirm when the outage affecting my service officially began and that the full period of loss of service has been recorded against my account. 5. Confirm what automatic compensation I will be entitled to for the complete loss of service, where applicable. I have retained screenshots of the outage updates and their timestamps. Please respond to the specific points above rather than sending me another automated repair estimate.

• 
  Brian Saxton (@bksaxton26) reported 27 minutes ago

  Tired of paying for multiple subscriptions like Sky, BT Sport, Virgin Media, Now TV, Amazon Prime, Disney+, Apple TV+? I have got the solution. This IPTV @8k_ultra_view09 offers: • 300,000+ live channels • 65,000+ VODs • PPV events • Netflix • 78,000+ movies