Virgin Media

Virgin Media Outage Report in Solihull, England

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The latest reports from users having issues in Solihull come from postal codes B91.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Solihull, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Solihull and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Solihull, England 02/02/2026 09:00

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (57%)

    Internet (57%)

  2. Wi-fi (19%)

    Wi-fi (19%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Solihull, England

The most recent Virgin Media outage reports came from the following cities: Birmingham, Oldbury, West Bromwich, Walsall, Solihull, Royal Leamington Spa, Sutton Coldfield, Coventry, Rowley Regis, Wednesbury, Nuneaton, Redditch, Smethwick and Halesowen.

Loading map, please wait...
City Problem Type Report Time
United KingdomBirmingham Internet
United KingdomBirmingham Internet
United KingdomBirmingham Internet
United KingdomBirmingham Total Blackout
United KingdomBirmingham Total Blackout
United KingdomOldbury Wi-fi

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Solihull, England

Latest outage, problems and issue reports in Solihull and nearby locations:

  • SophieClaireB Sophia Benvenuto (@SophieClaireB) reported from Nuneaton, England

    @virginmedia @Nicebikeman1 Hi @virginmedia how can we speak to them if they are not answering! Feels like you do it on purpose so you can charge people for claiming they have the notice after 30 days, when you just not allowed them to cancel if no one answer and there is no other way!

  • Happysmiler64 Sue Hartley RGN 🌈 (@Happysmiler64) reported from Solihull, England

    @virginmedia is it possible that I will actually speak to someone about my woeful service. Have been waiting 38 minutes so far. #frustratedNHSworker

  • smithy653 Mr Smith (@smithy653) reported from Birmingham, England

    @virginmedia I have says no issues but it’s intermittent

  • idaspley Ian Aspley (@idaspley) reported from Halesowen, England

    @virginmedia taking a long time to answer got an issue that needs to be resolved over the phone

  • SophieClaireB Sophia Benvenuto (@SophieClaireB) reported from Nuneaton, England

    @virginmedia But I need to give my notice within today? How is it possible if you give people no other way to cancel it?! Every other company let’s you do it by clicking an option on the portal. I am an NHS key worker and feel like you are taking advantage of people money time! Let me cancel!

  • ShazRahman30 Shajidur Rahman (@ShazRahman30) reported from Birmingham, England

    Can't believe it @virginmedia is down for the biggest match of the season for me. The championship final between Fulham and Brentford. What do I do?

  • SophieClaireB Sophia Benvenuto (@SophieClaireB) reported from Nuneaton, England

    @DaveRumbold @virginmedia Thank you Dave, how did you manage to get through to them? Feels impossible! I am at work and keep on taking breaks to see if they get back to me, but the days tree n is absolutely broken. Should be able to terminate from the online portal!

  • KarenPerry7 *KP* (@KarenPerry7) reported from Willenhall, England

    @Coconuts1964 @virginmedia Thanks mate. How bad is it that customers have to rely on each other for information rather than the company we pay hundreds to each year. #virginmedia terrible!!

  • nickit81 nicola titley (@nickit81) reported from West Bromwich, England

    @virginmedia why am I not getting any help for the past 4 weeks for intermittent broadband when I call all I get is monitor for the next 24 hours I am getting no help whatsoever but you will want me to pay my bill on time your service and customer service is disgusting

  • stumccullagh Stuart McCullagh (@stumccullagh) reported from Solihull, England

    @virginmedia internet down again 6 days in a row now!

  • ShazRahman30 Shajidur Rahman (@ShazRahman30) reported from Birmingham, England

    After a massive faff, I've been able get into the goose in selly oak. Has the football but no sound. Worst day of the year @virginmedia to go down. Will remember this when my contract is up.

  • jamesgrvilla james avfc (@jamesgrvilla) reported from Birmingham, England

    Oh what a surprise @virginmedia is down again 😡

  • SusanDaisley SueD (@SusanDaisley) reported from Birmingham, England

    @virginmedia I’ve been trying to get through to customer services for 20 mins and got cut off, now 35 mins. Is there anyone there?

  • SophieClaireB Sophia Benvenuto (@SophieClaireB) reported from Nuneaton, England

    @virginmedia hi, desperately trying to get through to someone to give my 30 day notice of end of broadband and not continue at the end of my 1 year contract. Been for hours trying to get through to the phone, unable to do via portal or otherwise. Please help

  • smithy653 Mr Smith (@smithy653) reported from Birmingham, England

    @virginmedia It says no known issue but the faults intermittent

  • rachel_manning1 rachel manning (@rachel_manning1) reported from Solihull, England

    @virginmedia I switched my phone sim as instructed 2 days ago and I still can't receive calls. I've been on hold with customer services for 45 mins. Can u help please?

  • SophieClaireB Sophia Benvenuto (@SophieClaireB) reported from Nuneaton, England

    @virginmedia @TheAmos123 Hi, please help, I have to give today my 30 days notice and have no other way to do it that speaking to someone but no one is answering! I am a key worker for NHS, your website says you are prioritising is but does not feel like it 😢

  • smithy653 Mr Smith (@smithy653) reported from Birmingham, England

    @virginmedia Yes the problem has been ongoing for the last 2 weeks

  • VINCIFMIanD Ian Dodd (@VINCIFMIanD) reported from Bromsgrove, England

    @virginmedia There seems to be an issue with your WiFi in Perton (Wolverhampton WV6). The problem has gone from intermittent, to no reception at all.

  • jamesgrvilla james avfc (@jamesgrvilla) reported from Birmingham, England

    @virginmedia could someone please get in touch with me as our broadband is going down at least every other day and it’s not good enough

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • _jessicaybl Jessica (@_jessicaybl) reported

    @virginmedia Now says there are no known issues in the area but the internet is still down?

  • julieb428 Julie Brown (@julieb428) reported

    @virginmedia It just says an engineer is working to fix things. It's said that since this time yesterday and doesn't give any info the extent of the issue. The date and time keeps getting moved out.

  • weezy2131 Kelvin Juniour (@weezy2131) reported

    @virginmedia So why did the customer service not tell me that ???

  • BFTTtherapper adam forster (@BFTTtherapper) reported

    @virginmedia Thank you for the reply, I've tried resetting password but it keeps coming up with a error message then says ( contact us and give us your password) My customer account number is 113553201 - if that makes things easier - Just need to know that it's only 38 no additional cost.

  • EvilYin72 Evelyn Lavelle 🏴󠁧󠁢󠁳󠁣󠁴󠁿 (@EvilYin72) reported

    @virginmedia This is crazy, I just need something come put and fix the box the the wall properly!

  • dowcaroline5 Caroline Dow (@dowcaroline5) reported

    @virginmedia Tried through the email didn’t work and through my account still not working

  • renstroost Rens Troost (@renstroost) reported

    Well @virginmedia you are having a huge outage affecting many subscribers in se5. ETA for a fix?

  • Rock_Avalanches @Rock_Avalanches@mstdn.science (@Rock_Avalanches) reported

    @virginmedia Inefficient processes as far as I can tell. Now waiting on a phone call today OR tomorrow (so not actual fix)....despite 2 guys in street laying new cable for a new install, which is what we need as the SAME 2 guys broke our fibre last Friday on another install.

  • My_Living_Hell Paul (@My_Living_Hell) reported

    @virginmedia The total lack of service and the constant delays and wasting of my time! This is before my service has even been switched on!!

  • CliveR39 Clive R. (@CliveR39) reported

    Trying to contact a human at @O2 support is HOPELESS, all bot driven, plus long wait for DM replies on here. This is why I left O2 for @virginmedia years ago but now they have bounced me back. RUBBISH customer service