Virgin Media Outage Report in Solihull, England
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The latest reports from users having issues in Solihull come from postal codes B91.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Solihull, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Solihull and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (21%)
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Total Blackout (11%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Solihull, England
The most recent Virgin Media outage reports came from the following cities: Rowley Regis, Warwick, Halesowen, Birmingham, Oldbury, Walsall, Redditch, Coventry, Solihull, Sutton Coldfield, West Bromwich, Royal Leamington Spa, Wednesbury, Nuneaton and Smethwick.
| City | Problem Type | Report Time |
|---|---|---|
 Rowley Regis |
Internet | |
| Warwick |
Internet | |
| Halesowen |
Wi-fi | |
| Birmingham |
Internet | |
| Oldbury |
Wi-fi | |
| Birmingham |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Solihull, England
Latest outage, problems and issue reports in Solihull and nearby locations:
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alan bains
(@alandolittle) reported
from
Birmingham, England
@virginmedia no broadband no tv call centre cut me off after 30 min waiting please help
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Dave
(@NamelessWookie) reported
from
Solihull, England
@virginmedia it’s all good telling me I can get the 1 gig service but when you try to do things online, the site says you can’t change package online. #usefull
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Syed Bilal Tirmizi
(@btirmizi) reported
from
Coventry, England
@virginmedia I have been asked to email that I wish to keep the old device until new one arrived so that I have prove in case of penalty. I am surprised why I will be penalized for something initiated from the service provider.
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고양이⁷
(@ItssssKookieee) reported
from
Birmingham, England
@virginmedia my broadband has been down all day & have tried everything to get it back on. Please help..
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D...G
(@d_galvinio) reported
from
Coventry, England
@virginmedia Already tried it guys, absolutely nothing, it’s also a replacement router that received on the 12th of March, phoned 6 times over the weekend for them to tell me everything is ok when I was experiencing slow connection, now nothing!
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Syed Bilal Tirmizi
(@btirmizi) reported
from
Coventry, England
@virginmedia But I have been specifically told to return the hub before getting new one as standard procedure. Also been told to email customer services to allow keeping the hub until new one arrives.
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Mat 🏳️🌈
(@EgglestonMathew) reported
from
Birmingham, England
@virginmedia That’s says no known issues. So I think there’s an issue with that too. Broadband doesn’t appear on any searches it’s like it’s disappeared . There’s an engineer coming tomorrow
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Andrew Horton
(@villandrew) reported
from
Solihull, England
@virginmedia Your customer service is always shite
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Christian Salisbury
(@ChristianSalis2) reported
from
Kenilworth, England
What a time for the WiFi to go down @virginmedia
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Scott Billing
(@bilbody) reported
from
Birmingham, England
@virginmedia hi. I had to unplug my router and now it’s not working. Can’t seem to get through or fix the issue through your site. Help.
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Syed Bilal Tirmizi
(@btirmizi) reported
from
Coventry, England
@virginmedia I would like to show my non satisfaction on customer response. It was first time I engaged with virgin services and it is extremely bad experience so far. I wonder whether I did the right to choose Virgin.
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Jason Blakey
(@jasonpblakey) reported
from
Birmingham, England
@AaronTheClarke @virginmedia That’s awful. They are a terrible company to deal with. Good luck getting it sorted
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D...G
(@d_galvinio) reported
from
Coventry, England
@virginmedia hi is there any other number I can call for a uk call centre please, i’ve had enough with being on the phone for up to half a hour at a time trying to sort my Internet only to be cut off, And for them to continue telling me they’ve sorted out my issue when they ain’t
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고양이⁷
(@ItssssKookieee) reported
from
Birmingham, England
@virginmedia please sort out your god damn broadband, this is the 5th day in a row I've had to keep resetting my internet 🙄
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Syed Bilal Tirmizi
(@btirmizi) reported
from
Coventry, England
@virginmedia It's about broadband device as I have only broadband service.
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D...G
(@d_galvinio) reported
from
Coventry, England
@virginmedia absolutely no internet service in the cv5 area, any updates please
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Syed Bilal Tirmizi
(@btirmizi) reported
from
Coventry, England
@virginmedia I would like to know why these replacements are done. I am new customer and received my this device not long ago.
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Richie 11 Batch
(@RichieZuLuBatch) reported
from
Birmingham, England
@virginmedia what the hell is wro with your broadband it keeps coming on off on off it’s dog shit
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Claire B 🙌🙌
(@KittykatClaire) reported
from
Willenhall, England
Oh No my internet isn't working and I only have a bit off data left. thank you @virginmedia its probably the worst time for you to break when we all have to stay in..
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Ed Baker
(@edbaker1965) reported
from
Redditch, England
Well that call to @vmbusiness about #VirginMobile has seriously made me reconsider being a customer #Rude #Unhelpful and unable to offer any support other than ring Mon-Fri 8-6 HELLO business works 24x7 #21StCentury
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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John Baty
(@BatyJohn) reported
@virginmedia I'm afraid I'm still without tv and nobody answered my text. I've rang the telephone helpline and nobody answers. I've even put in a complaint and nobody has picked that up. Not good.
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😴🐰
(@Tiiredbunny) reported
@virginmedia my set top box randomly shuts down or the screen goes black but can hear sound? I have tried calling but can never seem to get through?
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Luther Gravy
(@LutherGravy) reported
@virginmedia Hi, please can yu help? I keep getting cut off on the phone, can't get through. We're experiencing issues with broadband and TV, would like an engineer to call please. Thanks.
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Antonita
(@Tonihobble) reported
@virginmedia my mother is 80 with dementia and can’t get virgin to answer the phone to her because she can’t remember her password. I have tried for 3 hours and can’t get through. I need help please
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Reda Zahrawi
(@RedaZahrawi) reported
Please don’t ask me to check my service status!! I did and there is connection indeed, but no cables to deliver that connection which can’t be more useless @virginmedia 🥲
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Jamie-Lee Williams
(@missjlw23) reported
Hi @virginmedia 2 months on, 3 letters of complaints and zero response from you. What is your complaints process? Is it to ignore the problem until it goes away?
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🏳️🌈 Katie Coxall 🏳️🌈
(@beesesteeses) reported
Hello @virginmedia I just spent 1 hour 11 minutes on hold because my broadband hasn't worked for 24 hours. And then got cut off. Please can you call me before your awful hold music makes me smash my phone. Thank you.
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Gareth Dafter
(@Geethedaftone) reported
@virginmedia Thanks. Whilst I have a human being around is there anything you can do to check if there are issues on SW8 3RR. The online diagnostic says no issues but we have no internet or TV and have been on hold for 30 minutes plus.
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Stace
(@stace1083) reported
@virginmedia A minimum of £260 I said I wasn’t prepared to pay that as I had raised this issue over 5 months ago and I was offered by anyone to have the phone taken in to be looked at only after my warranty had expired this was offered so I raised a complaint 2/3
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AdavoMedia
(@AdavoMedia) reported
@virginmedia Trying to get a response from #Virginmedia customer service since 29th Nov - was told, 'Hold fire. We're getting you connected'. I'm still waiting...and waiting. Superfast Broadband - Super Slow Customer Service! Hello Virgin Media, is anyone there? I'm owed a refund