Virgin Media Outage Report in Solihull, England
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The latest reports from users having issues in Solihull come from postal codes B91 and B90.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Solihull, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Solihull and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Solihull, England
The most recent Virgin Media outage reports came from the following cities: Birmingham, Oldbury, Wednesbury, West Bromwich, Royal Leamington Spa, Solihull, Walsall, Willenhall, Redditch, Smethwick, Sutton Coldfield, Coventry, Nuneaton and Halesowen.
| City | Problem Type | Report Time |
|---|---|---|
 Birmingham |
Wi-fi | |
| Birmingham |
TV | |
| Birmingham |
Total Blackout | |
| Birmingham |
Internet | |
| Birmingham |
Total Blackout | |
| Birmingham |
Internet |
Community Discussion
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Virgin Media Issues Reports Near Solihull, England
Latest outage, problems and issue reports in Solihull and nearby locations:
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adi
(@adiDev0) reported
from
West Bromwich, England
@virginmedia and the broadband has gone down again. Every day around midday. Phone app has problems reaching servers, web service status says my broadband is good. Router flashing or sorts of green lights.
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sharon Elizabeth Noa
(@SharonNaokes) reported
from
Wythall, England
@virginmedia why send me letters with no contact details on for me to get back to you, put my bill up, yet fail to provide the service I’m paying for! I’ve been trying for 3 weeks to contact you to talk about this! Shall I cancel my contract..yes as soon as I can get through 😤
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Patrick Barnes
(@PatrickBarnes17) reported
from
Birmingham, England
@virginmedia I called 2 days ago, saying I wanted to leave, lady tried to say due to COVID other co. Not going into homes. First co.Called can fit when needed. Told only way to cancel contract is to call- last two days called about 10 times all staff busy call. How do I cancel?!
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Adam
(@adam_jordan112) reported
from
Birmingham, England
@virginmedia I’m absolutely disgusted with the mobile messaging chat. I have been trying since 11:30am to speak to an advisor and still not getting anywhere. I’d now like to cancel my new order as I am disgusted with the customer service for a new mobile customer!!!
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Liane Denton
(@Crazikat2002) reported
from
Birmingham, England
@virginmedia WiFi is down again and even my broadband won’t connect. Seriously Virgin sort this out it is causing me serious issues with my work 😭
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Liane Denton
(@Crazikat2002) reported
from
Birmingham, England
@virginmedia It’s not the WiFi, I am hard wired into to the router. So there is no excuse for this poor service.
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byron parsons
(@byronparsons05) reported
from
Solihull, England
@virginmedia can you help! Or be the useless internet provider you have been for ages!!!!!! No ******* internet is 12!!!!!! ******* joke
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victoria nicholson
(@bicovico) reported
from
Solihull, England
@virginmedia shocking service again today
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Stuart McCullagh
(@stumccullagh) reported
from
Solihull, England
@virginmedia how the hell do I get an email from your company trying to reset a password on the app? All i want (for the last year) is working wifi engineer out last monday said i need a booster no help on phone or app or this absolutely shocking!
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John Wilson
(@JohnStuWilson) reported
from
Coventry, England
Hi @virginmedia, my broadband isn’t working, but when I call the automated message tells me to call later as you’re too busy. How do I get my issue raised and resolved?
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Stuart McCullagh
(@stumccullagh) reported
from
Solihull, England
@virginmedia Internet down again (had engineer here Monday). Cut off after a 62 minute wait! Tried the app won't let me log in as my password is wrong and it hasn't sent me any new password link (2 hours ago).
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Gary Stevens
(@GaryStevens94) reported
from
Curdworth, England
@virginmedia @JamesMartin013 Same issue. As has previously been stated, this has been going on for weeks. Any chance of actually fixing this ?!!!?!
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Barney Scholefield 🌈 💙
(@BarneyUoB) reported
from
Birmingham, England
.@virginmedia not your fault, but can you do more to stop the scammers? @NatWest_Help 🙏 thanks for prompt support! /2
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John Wilson
(@JohnStuWilson) reported
from
Coventry, England
@virginmedia It’s an intermittent problem just with WiFi, no problem with connection into the house. Your app tells me my hub is too old.
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Liane Denton
(@Crazikat2002) reported
from
Birmingham, England
@virginmedia Yes there are issues but seriously everyday issues with your service. Clearly I am not getting the service I am paying for it what what promised when I switched to you. I would like a call and a solution to this problem
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Samantha
(@Sammykins9486) reported
from
Birmingham, England
@virginmedia can I get a contact number please which is actually going to lead to someone helping me?all my services are not working, im working from home and now losing wages as I cannot connect to work , this is ridiculous
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byron parsons
(@byronparsons05) reported
from
Solihull, England
@virginmedia is there any issues with internet today? It’s been down for three hours now
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sharon Elizabeth Noa
(@SharonNaokes) reported
from
Wythall, England
@virginmedia My main issue is that I need to speak to someone!! How do I do that? The line is constantly busy and won’t even put me on hold, the website says I need to speak to someone to deal with my requests! Can you see my problem? It’s appalling.I’m paying for a service I’m not receiving
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Stuart McCullagh
(@stumccullagh) reported
from
Solihull, England
@virginmedia Yes i have , i cant get through to anyone as i was advised to go on the ap, ive requested a new password still waiting! I wanted to leave because of these problems was talked into having adeal as long(as I've stressed) the wifi was sorted even now writing this im using my phone
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Karl Hall
(@Karlos26899) reported
from
Birmingham, England
@virginmedia 30 day notice submitted and a very disappointed now to be ex-customer!!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Future Who Companion
(@emmieandmike) reported
@virginmedia Hi virgin! I wanted to report a scam number that keeps ringing up it has a cambs number and ive searched it up on google and its saying scam asking for money because apparently ive spent hundreds on amazon but obviously i put the phone down. What can i do to report?
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Scott Sullivan
(@ScottSullivan55) reported
@virginmedia overall there is no real desire in your call centers (specifically pre install team) to do anything other than read the script. There is absolutely no problem resolution plan in that script either. I was also told by your staff there is compensation for this wait?
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Mark Read
(@Team_Mark) reported
@virginmedia residential account called your cust. retentions team now, they stated only no. to call 0800 073 7100 which I have, and the IVR states "due to the pandemic we have closed our offices" so we're at an impasse a team that wants to help but can't and a team that cannot be contacted!
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Mulder 🏴
(@MrPatrickMulder) reported
Hi @virginmedia I’m in SA2 and the internet has been down for over an hour. Can I please get an explanation as to why? My boss would like to know. This is for you Amy!
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Jay
(@ValiantVilla) reported
@virginmedia your useless service isn’t working again, I finally get through to someone that isn’t a robot and I’m told it’s an intermittent issue in the area. Funny that the person next door doesn’t have these issues. It’s been 6 months!
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Louise Scott
(@LouiseS_12) reported
@virginmedia Hi The contact number does not work because I do not have an account or phone number to get through the automated service. Please advise.
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Del Hunter
(@delh2010) reported
@maryamnerjis @JamesTurner37 @virginmedia I’ve been with Virgin for some 20 years (only Broadband). Generally stable. Customer services are unpredictable when things go wrong : the experience James has enjoyed is rather standard. In fairness they have improved a little.
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Margaret Scobie
(@ScobieScobie) reported
Does anyone ever get successfully through to @virginmedia to cancel their account without holding for more than an hour?
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julieGFNI
(@salesgirl5000) reported
@virginmedia totally let down by your service again! I’ve spent a fortune upgrading to be able deliver my service to my clients and your Broadband is shocking! Can’t get a human to speak to either! Disgraceful!!!
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Matt Corrick 🐮
(@mcorrick87) reported
Surely @virginmedia has to be the worst broadband provider out there! Consistently cuts out and has issues 😔