Virgin Media Outage Report in Solihull, England

Problems in the last 24 hours in Solihull, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Solihull, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

• Internet (56%)
• Wi-fi (21%)
• Total Blackout (10%)
• TV (8%)
• E-mail (4%)
• Phone (2%)

Live Outage Map Near Solihull, England

The most recent Virgin Media outage reports came from the following cities: Birmingham, Walsall, Coventry, Oldbury, West Bromwich, Redditch, Warwick, Royal Leamington Spa, Wednesbury, Solihull, Smethwick, Willenhall, Rowley Regis, Halesowen, and Sutton Coldfield.

City	Problem Type	Report Time
Birmingham	Internet	48 minutes ago
Walsall	TV	13 hours ago
Coventry	Wi-fi	20 hours ago
Birmingham	Internet	2 days ago
Birmingham	Internet	2 days ago
Oldbury	E-mail	2 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Virgin Media Issues Reports Near Solihull, England

Latest outage, problems and issue reports in Solihull and nearby locations:

• 
  Mark Cottrill (@Markycot) reported 4 minutes ago from Solihull, England

  And now you have been offline for over half a day with your website still saying there is no known issue?! I want to make an official complaint to both @virginmedia and @Ofcom , Your service is appalling and your customer service even worse.

• 
  marie lucid (@marieluc) reported 6 minutes ago from Coventry, England

  @virginmedia please could somebody contact a vulnerable person who has a broken TV box in their bedroom. Has no service. Please phone 07806810206. We can fit it if it can be posted out. No one answering customer services, many thanks

• 
  Jean Thierry 💙 (@MutliRaceMan) reported 8 minutes ago from Birmingham, England

  @virginmedia My daughter had to make 2 phone calls to your customer service department to resolve a problem with her new TV box in November last year. She was almost 2 hours on the phone & then an engineer visit solved the problem. Engineer admitted the setup instructions were at fault.

• 
  rayofsunshine 💙 (@lestatsmum) reported 9 minutes ago from Halesowen, England

  @virginmedia do you have a number or email so I cancel mobile insurance?

• 
  Mark Cottrill (@Markycot) reported 12 minutes ago from Solihull, England

  @virginmedia Absolutely atrocious customer service! Waited for my Hub 4 to arrive as we are now paying for highest broadband, it arrives and has wrong power cable inside, phoned to sort, on hold for 20 mins then speak to someone who has IT issues and has put us on 40 mins hold!

• 
  Alex Bann (@alex_bann) reported 13 minutes ago from Birmingham, England

  @virginmedia Can anyone help please? New V6 box has been broken for about a month and have tried to call to get fixed/replaced but to no avail.

• 
  Martin Clarke (@MartinClarke165) reported 21 minutes ago from Birmingham, England

  @virginmedia No service still. Outrageous. No customer support. Online mths all day. Great advert for Virgin. The most reliable broadband provider #poorservice

• 
  Mark Cottrill (@Markycot) reported 22 minutes ago from Solihull, England

  I can’t get because Hub 3 doesn’t support it, poor quality control, worse customer service @virginmedia I want it sorted today!!

• 
  Helen Croft (@NannieHelen) reported 23 minutes ago from West Bromwich, England

  @virginmedia It’s the WIFi and what can you do about it? I’ve been a customer for many many years and this issue is causing aggravation. Surely I should expect uninterrupted service all day every day. It’s not cheap either is it??

• 
  Jack The Biscuit 🏴󠁧󠁢󠁥󠁮󠁧󠁿 (@JtheB_DKP) reported 24 minutes ago from Birmingham, England

  @virginmedia • 3 times I’ve been cut off this morning while trying to sort out my bill. Could someone please help?

• 
  Roy Kyffin (@RoyKyffin) reported 33 minutes ago from Birmingham, England

  @virginmedia why has my mobile signal strength dropped now Virgin Mobile is piggybacking off Vodafone? Used to be full strength when you used EE.

• 
  Jean Thierry 💙 (@MutliRaceMan) reported 40 minutes ago from Birmingham, England

  @davesumnersmith @virginmedia I have realised that talking to Twitter teams is of limited value. The responses are scripted and when they’re painted into a corner, they just stop responding. Customer Service has become a contradiction in terms. My daughter has had similar experiences with Virgin Media.

• 
  Mark Cottrill (@Markycot) reported 42 minutes ago from Solihull, England

  @virginmedia Just phoned, spent 35 minutes on hold, call answered, questions asked, checks being carried out.......... Phone gets put down!!! Do you expect me to call again for the same atrocious service?? @virginmedia @BBCWatchdog

• 
  chris dagnall (@DagnallChris) reported 47 minutes ago from Birmingham, England

  @virginmedia my wifi is constantly going down, it's happened 4 times today, so frustration. Why do I pay £74 pound a month for this service!? Really thinking of switching to @SkyUK

• 
  Jean Thierry 💙 (@MutliRaceMan) reported 49 minutes ago from Birmingham, England

  @virginmedia It was a five minute fix, but she lost one month of TV access as a result. She’s a nurse so arranging a daytime appointment took a while because of her work patterns. It’s her first home of her own and I felt she had been treated in a less than respectable manner.

• 
  David H-T 🏳️‍🌈🇪🇺🇳🇴🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@psicorps2000) reported 52 minutes ago from Solihull, England

  Anybody in B37 with a @virginmedia box having problems with their boxes rebooting? Ours has done it twice without warning this evening.

• 
  Andrew Grove (@henry_1664) reported 56 minutes ago from Birmingham, England

  Can anyone tell me how you get @virginmedia to respond to and deal with complaints? I am at the end of my tether with them! I have raised 4 complaints now and they have unsatisfactorily responded to 1 which I called back about to keep the complaint open only for them to close...

• 
  Dickie B (@richiebunn) reported 56 minutes ago from West Bromwich, England

  The award for the worst ever customer service goes to @virginmedia over an hours wait to get through.

• 
  Stuart McCullagh (@stumccullagh) reported 58 minutes ago from Solihull, England

  @virginmedia internet down yet again ..... McDonalds carpark to get their WiFi just for a Zoom call!!!!

• 
  David Byrne (@dbyrne2112) reported 58 minutes ago from Birmingham, England

  @virginmedia The issue is happening on the app so it looks like it’s duplicated the laptop using chrome 4 times. 3 of those need removing which I can’t do

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Jonathan Wilkins (@Jonatha59225559) reported 6 minutes ago

  @virginmedia 6 hrs of calls and 3 hrs chat 2 upgrade,finally done last week,now u havent ordered the boxes or sim despite being told twice midweek u had, trying 2 log a complaint but u dont accept complaints either

• 
  GZHS01 (@Gzhs01) reported 7 minutes ago

  @virginmedia I gave my cancellation notice for a month and then I got disconnected the next day. I’ve been told it can take 72 hrs to reconnect. I would like to make a complaint as this is not acceptable to have internet/phone/tv disconnected like this. #badcustomerservice plus

• 
  Lauren (@laurenslaterxx) reported 10 minutes ago

  disappointing @virginmedia wonder if the internet will crash once again today🙄 3 times someone’s told us we won’t have problems but if anything it’s worse! absolute nightmare, @SkyUK can you do better?

• 
  M4T VW (@M4TVW) reported 11 minutes ago

  @virginmedia Tried for over an hour to remove a service from my package and I have been cut off 3 times after being transferred to the correct team. I’m a long term customer and paid a lot of money. The service needs to be better! How am I meant to speak to anyone?

• 
  Chris (@cajchecketts) reported 14 minutes ago

  @virginmedia The sky equipment is absolutely fine, it’s the fact the WiFi is appalling is why it’s not working

• 
  Salome Wagaine (@salomewagaine) reported 16 minutes ago

  @virginmedia Hello, I've tried a few times now to set up a direct debit on your website for my broadband account and after inputting my bank details and clicking 'continue' it just reloads to the same page. I've checked and my bank details are correct so it's website problem.

• 
  Chris (@cajchecketts) reported 17 minutes ago

  @virginmedia Yep & it’ll be fixed on 28th. Problem I have is that my broadband has been useless ever since I joined Virgin 6 months ago so I just don’t believe it - the same experience that was shown on watchdog. Plus I’m paying full price £65 a month for a service that I can’t even steam tv

• 
  Chris (@cajchecketts) reported 21 minutes ago

  @virginmedia PlayStation is another issue, can’t ever lay any games on that. It’s not Sony’s fault, the PlayStation is fine offline. It’s the internet connection.

• 
  Ollie Tapp (@thebeardedegg83) reported 24 minutes ago

  @virginmedia Please tell me the options I need to press so I actually get through to a human, and not your (rather useless) automated technical help. I’ve got through to that multiple times and that doesn’t help at all.

• 
  Steve Allsopp (@AllSteve1) reported 28 minutes ago

  On the verge of losing a customer here @virginmedia ... Hey @SkyUK what deals do you have on at the moment?