Virgin Media

Virgin Media Outage Report in Solihull, England

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The latest reports from users having issues in Solihull come from postal codes B91.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Solihull, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Solihull and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Solihull, England 02/19/2026 17:45

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (57%)

    Internet (57%)

  2. Wi-fi (20%)

    Wi-fi (20%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (3%)

    E-mail (3%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Solihull, England

The most recent Virgin Media outage reports came from the following cities: Birmingham, Oldbury, Walsall, Redditch, Coventry, Solihull, Sutton Coldfield, Rowley Regis, West Bromwich, Royal Leamington Spa, Wednesbury, Nuneaton, Smethwick and Halesowen.

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City Problem Type Report Time
United KingdomBirmingham Internet
United KingdomOldbury Wi-fi
United KingdomBirmingham Internet
United KingdomBirmingham Internet
United KingdomOldbury Internet
United KingdomBirmingham Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Solihull, England

Latest outage, problems and issue reports in Solihull and nearby locations:

  • Jasonhannon85 Jason Hannon (@Jasonhannon85) reported from Solihull, England

    @virginmedia Hi I’ve had no email reply and no money sent over! Please can this get sorted ASAP! This is awful customer service!

  • jongaunt Jon Gaunt (@jongaunt) reported from Warwickshire, England

    @virginmedia Virgin media broadband tv and phone got a couple in their eighties hang your head in shame

  • MattyladKRO Matt Smith (@MattyladKRO) reported from Birmingham, England

    @virginmedia It’s not about my package ...virgin will not show in HD they’ve told me ..so it’s down to you to answer...please

  • MidWorldMo ooom (@MidWorldMo) reported from West Bromwich, England

    @SammyDamage Virgin media are an expensive shit show of a service I just want a 'strong and stable' WiFi signal in my bedroom. (See what I did there 😝)

  • ann_wilson0121 Lisa Wilson (@ann_wilson0121) reported from Birmingham, England

    @virginmedia why sell us a package when you do not have the correct infrastructure in place! 30 minutes on hold today, I’m giving up. We didn’t have these issues with Sky.

  • Saq5000 Saqib (@Saq5000) reported from West Bromwich, England

    @virginmedia Could you also tell me why I cannot stream recorded programs when I’m away from home as I am required to be on the same Wi-Fi network which kind of defeats the object

  • Jasonhannon85 Jason Hannon (@Jasonhannon85) reported from Solihull, England

    @virginmedia Hi, no reply, no email, please can I have a complaint number

  • Jasonhannon85 Jason Hannon (@Jasonhannon85) reported from Solihull, England

    @virginmedia I can’t believe im saying this again, but no money has come through again after being told it would be in my account in two days (phoned Thursday) time to make a proper complaint

  • JaneCampionHoye Jane Campion Hoye (@JaneCampionHoye) reported from Birmingham, England

    @virginmedia obviously massive problems!! All services down for 2 days, now reinstalled but they've deleted my Sent box on their server so I can't email documents, badly affects work and no technical support. They just cut out and hang up!!!

  • rtaylorr10 Ryan Taylor (@rtaylorr10) reported from Coventry, England

    @virginmedia woke up with no wifi connection and when I tried to connect it back on settings, it said incorrect password. Don’t know what happen, last night was working just fine. Anyone had the same experience, would appreciate any help.

  • JaneCampionHoye Jane Campion Hoye (@JaneCampionHoye) reported from Birmingham, England

    @virginmedia Hi, thanks for getting back to me. All my VM services were down in past 48 hours. Now restored. BUT you seem to have deleted my Sent Box from Virgin email Server. I had 2 sent boxes, but the one deleted is the major one synced to my Windows 10 so can't send imp work documents!!

  • A7ESK Edward King (@A7ESK) reported from Kenilworth, England

    @virginmedia TV issues Area 31 as your phone line as busy after the run test still not work any issues in this area like updates

  • JaneCampionHoye Jane Campion Hoye (@JaneCampionHoye) reported from Birmingham, England

    @virginmedia My computer guy HAS looked at your forum. We know what the problem is but it needs technical support your end to fix it. It would take the right person 2 mins but we cant get past your incredibly poor customer service to get any kind of tech support. So stressful & frustrating.

  • Jasonhannon85 Jason Hannon (@Jasonhannon85) reported from Solihull, England

    @virginmedia Can you send me the number to make a formal complaint please, as this is silly, I’ve had no reply from virgin recycle email and now I can’t get through on the phone

  • zcobb Stephen "Coventry" Cobb (@zcobb) reported from Coventry, England

    @virginmedia Internet out again at 21:54, the fifth or sixth outage since 19:50. Going to call it a night and go read a book. Hope fully better luck with this whole inter webs thing tomorrow. So glad the country is not pinning its hopes on digital technology.

  • unit_1974 🐺Wolfish (@unit_1974) reported from Birmingham, England

    @virginmedia Literally three years of the same inconsistency. And appalling customer service when you speak to anyone. There is nothing you have done or will do to improve this. As soon as I can get a decent speed from another local company I’ll be gone.

  • JaneCampionHoye Jane Campion Hoye (@JaneCampionHoye) reported from Birmingham, England

    @virginmedia I have a technician coming on Tues to replace SuperHub but need specific technical support to restore Sent box on PC. Windows say object not found error Ox8004010F. VM techs used to help in past at level 2 or 3. Now it's impossible to get past level 1 tech support.

  • clareywilliams clare williams (@clareywilliams) reported from Redditch, England

    @virginmedia worst customer service I have ever come across!!! Arrange a call back time....dont bother to call back, then continue to bill me for a contract ended nearly months ago!!!!

  • JaneCampionHoye Jane Campion Hoye (@JaneCampionHoye) reported from Birmingham, England

    @virginmedia Okay. Just that Twitter asked me to sign into it and results would give you access. Thanks for clarification...just really dont understand why I have to go to a forum to get tech support for an error Virgin has made.

  • _Rachele_ Rachele 🍷 (@_Rachele_) reported from Redditch, England

    Looool. Virgin Media down again. Go to put our postcode in to see if service is affected in Redditch & apparently it's not a valid postcode. At least for a week every night the internet has gone down for about 20 minutes. Not the end of the world of course but a tad frustrating.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • mummyfordof9 lisaford10 (@mummyfordof9) reported

    @virginmedia Hi. Nope I've found the help page. I cant see where I order one. My original post on the 12th November. Was because I was having problems with getting a booster....

  • Blake01658227 Blake (@Blake01658227) reported

    @virginmedia @ItsBigZuu @YUAFOfficial Internets down again

  • 5tephen8arrett stephen (@5tephen8arrett) reported

    @virginmedia 07585045998. Still not working, still loose cables hanging out in the rain, still amazed at the difference between Virgin's promises and the reality...

  • Zoeoxo Zoe Johnson☺️. (@Zoeoxo) reported

    @virginmedia Hi, yea I am a new customer and I have done that and it doesn’t recognise my account number or anything.

  • gerard120474 🏴󠁧󠁢󠁳󠁣󠁴󠁿🏴󠁧󠁢󠁷󠁬󠁳󠁿 gerard JOCK dowdall (@gerard120474) reported

    @virginmedia so how many people are working at your customer service ? 2? . ive lost all channels on 1 box for the last 2 days which im paying a lot of money for the service im not getting . ITS IMPOSSIBLE TO TALK TO ANYONE TO SORT THIS OUT . 🤬 but you just keep taking my £

  • datsee zambuka (@datsee) reported

    @Graham233GRAHAM @virginmedia I’m having the same problem my home phone is still not working after 2 weeks plz answer the phone I am using my mobile to call

  • Nik_Adhia Nik Adhia (@Nik_Adhia) reported

    @virginmedia That doesn't exactly solve the problem of being notified of faults in the first place, or planned works. Is this not something you should least SMS impacted customers? We get enough useless marketing texts - this could at least be helpful to notify customers to plan accordingly.

  • showerclubfc Shower Club FC (@showerclubfc) reported

    Our striker Jackichan is having real issues with his wifi! His wifi always goes down and all it takes is a reset for it to go back on, however this is the second time it’s gone down in 20 minutes. @virginmedia

  • xb23_ B (@xb23_) reported

    @virginmedia You have the worst customer service I have ever come across in my life. 5 times you have cancelled my installation, spend a hour on the phone waiting to get through, finally get through to get the phone put down on me after waiting since the 2nd of November for it

  • DocSquiffy Doc Squiffy 📺🎮 (@DocSquiffy) reported

    @virginmedia ill message later if goes down again, but now need to catch up with work