Virgin Media outages and service status in Solihull, England

Problems in the last 24 hours in Solihull, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Solihull, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Solihull, England

The most recent Virgin Media outage reports came from the following cities: Birmingham, Redditch, Coventry, Oldbury, Royal Leamington Spa, Solihull, Walsall, Sutton Coldfield, Halesowen, West Bromwich, Streetly, Smethwick, Warwick, Wednesbury, and Willenhall.

City	Problem Type	Report Time
Birmingham	Internet	8 hours ago
Birmingham	Total Blackout	12 hours ago
Birmingham	Internet	15 hours ago
Redditch	Internet	20 hours ago
Birmingham	Internet	1 day ago
Birmingham	Internet	2 days ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Solihull, England

Latest outage, problems and issue reports in Solihull and nearby locations:

• 
  TheBosz (@kolapoagunbiade) reported 2 minutes ago from Birmingham, England

  @virginmedia Unfortunately, you dont have a ticketing system or cobtact email to track issues, rather a phone system that requires you to wait forever to get through to an agent. A/c number: 095063606. I was charged x2.5 of what i was tp pay.

• 
  Satish Danny Paul (@________Danny) reported 4 minutes ago from West Bromwich, England

  @virginmedia I received my new 500+mps broadband only to get 6mps on my phone in my room. The Router is Terrible and cannot send the speed to devices via wifi. Not Good for anyone

• 
  Gordé 🦩 (@ReissOmari) reported 6 minutes ago from Birmingham, England

  Ended up just reconnecting my TP Link router, it seems the problems were with my Hub 5 because everything seems to be working fine now. Not great @virginmedia

• 
  Alex Barker (@amancalledalex) reported 7 minutes ago from Coventry, England

  @GeorgeMonbiot @VodafoneUK I had a problem with @virginmedia which eventually got sorted out, but not before going to their Executive Team. Customer care was nonexistent on the phones. Customer care is challenging but staff need to show much more empathy with the customer.

• 
  hayley chapman (@haychapperz) reported 7 minutes ago from Birmingham, England

  @virginmedia what is going on B31 5 still without Broadband & TV from 11am and now being told fix is 12pm tomorrow. I have been unable to work all day & now problem is going in to tomorrow. This is unacceptable & I hope refunds for loss of service will be applied to all accounts.

• 
  Stuart McCullagh (@stumccullagh) reported 10 minutes ago from Birmingham, England

  @virginmedia I’m going to but I know I won’t get anywhere anyway the customer never gets anywhere

• 
  Evan Davis (@EvanD) reported 15 minutes ago from Birmingham, England

  @virginmedia I’ve reordered twice already. The packaging never arrives

• 
  Stuart McCullagh (@stumccullagh) reported 16 minutes ago from Solihull, England

  @virginmedia hi I’ve had an ongoing complaint since September, I’ve had an email to contact yourselves but the phone number is getting me nowhere , is there another way of contacting the complaints dept?

• 
  Bonna (@Phil_Bonna) reported 19 minutes ago from Birmingham, England

  @Angela_Griffin @virginmedia I have the fibre optic broadband for £23.95 month and the customer service is great

• 
  Stu (@stuartc87) reported 23 minutes ago from Coventry, England

  @JLDawson1989 @virginmedia For the purpose of a better service as well. Joke

• 
  Rob Chipman (@robchippyman) reported 25 minutes ago from Birmingham, England

  @Tilton247 @virginmedia I had the same for 2 years. Constantly disconnecting on a daily basis . Changed the Hub and it worked straight away. No issues since. Good luck getting a new hub off them though.

• 
  helen somerville (@MrsDont09) reported 27 minutes ago from Birmingham, England

  @virginmedia whats happening with the service in B29 area. Been off and on past 24 hours.

• 
  Colin Hunt (@HuntColin58) reported 33 minutes ago from Birmingham, England

  @virginmedia It took me best part of a day Friday 24/3/2023 to contact you to cancel my broadband but since I finally managed to you have been contacting me 4 times a day. We have signed a contract with someone else. Please stop harassing us we have cancelled

• 
  Robin 🤘🏻 (@RobinB1971) reported 40 minutes ago from Solihull, England

  @virginmedia signed up for your new broadband and still waiting for the stuff to arrive. Apparently parcel is still at @YodelOnline main hub. This is the SECOND day I've cancelled things and waited for it to arrive as yet to no avail. WTF is going on!?! 🤬

• 
  Gordé 🦩 (@ReissOmari) reported 42 minutes ago from Birmingham, England

  @virginmedia Think we need to call an engineer out anyways, before the outage I was only getting 600mbps max when my package is the 1Gig.

• 
  Stuart McCullagh (@stumccullagh) reported 43 minutes ago from Solihull, England

  @virginmedia how can i speak to someone about my MOBILE account? my password doesn't work & your telling me my moms maiden name isnt correct!

• 
  jen (@jenkin99) reported 47 minutes ago from Birmingham, England

  @virginmedia We had issuse with our service, and was told we would need new cables. We the new cables installed. They left cabels hanging in the garden which has since been removed. Our grass is ruined (I have photos) it looks like next doors cable are also under or grass????

• 
  shanny C 🌹 (@_shannonC) reported 47 minutes ago from Solihull, England

  @virginmedia haha you mean the same forum where they didn’t answer me for days last time, and they didn’t resolve anything???? waste of time. they told me to check the speed and check for area issues. absolutely awful customer service when i’ve been complaining about this for WEEKS now.

• 
  SorachiTim (@PolymathTim) reported 48 minutes ago from West Bromwich, England

  Zero Internet connectivity from @virginmedia now for pushing 12 hours. Resetting and/or powering down the hub does nothing, the diagnostic and fault tools just go round and around in an ever more boring circle. #LightningSpeedFarce

• 
  Neil Simpson (@nippa77) reported 53 minutes ago from Coventry, England

  @virginmedia They are merely stating it is an “inconsistent fault” No explanation as to why and what is being done to resolve the problem

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Spamhaus (@spamhaus) reported 5 minutes ago

  @orange 151.217.0.0/16 AS62016 AS198198 AS42987 AS22879 AS199524 AS62016: Virgin Media 🇬🇧 AS198198: Telefonica Global Solutions 🇪🇸 AS42987: Virgin Media 🇬🇧 AS22879: Sirus, Inc 🇺🇸 AS199524: Gcore 🇳🇱 Location is Chicago. However, this case is slightly different. 151.217.0.0/16 is a "bogon", which means the network is not assigned to anyone at this time (and so nobody should be using it). After the first announcement, new (presumably fake) carriers were inserted into the BGP path as a decoy. The general modus operandi suggests that this is the same gang in action

• 
  Imran (@imran_khan404) reported 10 minutes ago

  @virginmedia Wifi is getting connected but it is showing "No internet access". I am not getting internet. Talk to your customer support multiple times.

• 
  entrustTMF (@entrustTMF) reported 10 minutes ago

  @virginmedia Hello. Broadband/internet has been down for a while this morning(three separate devices not working since mid morning). Is there a general outage or is this likely to be a local, to me, issue? In Scotland Thanks for any assistance you can give

• 
  The Point (@hiscoe12345) reported 11 minutes ago

  @virginmedia Be very mindful when thinking about virgin media because customer service is absolutely shocking, they absolutely haven't got a clue.

• 
  Adele Darbyshire (@DarbyshireAdele) reported 13 minutes ago

  @DjmarkieT @virginmedia We too walked away - unbelievable poor customer service

• 
  Daniel (@reniferlopez) reported 16 minutes ago

  Tired of paying for multiple subscriptions like Sky, BT Sport, Virgin Media, Now TV, Amazon Prime, Disney+, Apple TV+? I have got the solution. This IPTV @8k_StreamX offers: • 300,000+ live channels • 65,000+ VODs • PPV events • Netflix • 78,000+ movies

• 
  Monique Bissell (@Neek49) reported 19 minutes ago

  @entrustTMF @status_is_down @virginmedia Ours has been over a week, and they have just extended their estimated fix time to the 27th. That’s another 5 days, during a tube strike and I can’t work from home.

• 
  Irvine sparrow (@IrvineSparrow) reported 20 minutes ago

  @virginmedia so I’m trying to cancel my contract and I’m speaking to Soyinka Sheffield but their English is so bad I can hardly understand them. Apparently she is the only person that can deal with me. Thank god I’m leaving ( well I hope I am ) !!

• 
  Sean Pearson (@soapyrct) reported 21 minutes ago

  @virginmedia @DjmarkieT Why do you always ask people to DM you? You will just say there is nothing you can do so call the call centre. Also why is your service so bad? You are genuinely the worst company I have ever dealt with!

• 
  BiteUK (@ChrisAbs01) reported 27 minutes ago

  @virginmedia Still no resolution on this. 8 weeks and counting. Shocking service from @virginmedia . Sent me an email with "steps" to follow for a resolution that didn't have ANY steps to follow!