Virgin Media Outage Report in Solihull, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Solihull come from postal codes B91.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Solihull, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Solihull and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 18: Problems at Virgin Media
Virgin Media is having issues since 01:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (7%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Solihull, England
The most recent Virgin Media outage reports came from the following cities: Birmingham, Walsall, Redditch, Nuneaton, Smethwick, Sutton Coldfield, West Bromwich, Solihull, Coventry, Royal Leamington Spa, Oldbury, Wednesbury, Warwick, Bromsgrove and Kenilworth.
| City | Problem Type | Report Time |
|---|---|---|
 Birmingham |
Internet | |
| Birmingham |
Internet | |
| Birmingham |
Total Blackout | |
| Birmingham |
Internet | |
| Birmingham |
Wi-fi | |
| Birmingham |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Solihull, England
Latest outage, problems and issue reports in Solihull and nearby locations:
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Ben
(@GullyPlays) reported
from
Birmingham, England
I’m sick of my internet going down for half a day every week. Should get something for the inconvenience. @virginmedia
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Evan Davis
(@EvanD) reported
from
Birmingham, England
@virginmedia I took a walk to clear my mind and decided all the hassle isn’t worth it. So I just rang to cancel the TV order. If you’d honoured the original request, you’d be getting an extra £7/month from me (and probably more if I upgraded my channels). I can live without it though
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Michael Grahame-Dunn
(@MGDTWITWATCH) reported
from
Nuneaton, England
@virginmedia awful service and even worse customer service -
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🐺Wolfish
(@unit_1974) reported
from
Birmingham, England
And once again we are unable to use our @virginmedia wifi. When I called customer services today they took nearly 10min to answer, asked the same basic questions repeatedly and then cut me off without even starting to resolve anything! Bloody useless. Issues since May 2018.
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Sarah Duncombe
(@HelenD132) reported
from
West Bromwich, England
@virginmedia No broadband service, apparently. Status checker says everything is fine, but I'm not convinced. Could I DM my postcode please.
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MJ
(@MJ_Lorimer) reported
from
Birmingham, England
I also can’t get anyone to help resolve this as “your closed” apparently @virginmedia
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Davey Dug
(@Dug83) reported
from
West Bromwich, England
@virginmedia no tv or internet, what’s going on, charge a bomb then bang I’m left without services, 120 a month I pay for shit internet, 20 minutes holding time on the phone, JOKE
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Matthew Clements-Wheeler
(@MidlandsSBM) reported
from
Birmingham, England
@virginmedia not pleased at all with your service. Despite three confirmation calls from you to me confirm what we needed, you have still not handled our house move correctly
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Aaron Maddocks
(@BcfcMaddocks) reported
from
Birmingham, England
@virginmedia i think your internet is possible the worst one out there at the moment; never works. Absolute shambles.
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Ben
(@GullyPlays) reported
from
Birmingham, England
And virgin is down again I’m sure this happens monthly...@virginmedia
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Pete Schofield
(@Schoey08) reported
from
Coventry, England
@virginmedia yep that’s right Virgin Media not working again. Seriously what am I paying for
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Jillybrum
(@JillyBrum) reported
from
Birmingham, England
@virginmedia Phone and TV down in B24 area, wondering if the power cut immediately before was due to work you’re doing.
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Kayleigh
(@kayweee) reported
from
Birmingham, England
Hi there @virginmedia my broadband keeps cutting out. Online it says no known fault but I’m having issues.I’ve tried to call but can’t get through.
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Matthew Clements-Wheeler
(@MidlandsSBM) reported
from
Birmingham, England
@virginmedia Shocking bad. We booked our old address to run until the 7th March and paid for a new account to start today at the house we are moving into so my disabled wife was not without internet.
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MJ
(@MJ_Lorimer) reported
from
Birmingham, England
Thanks @virginmedia for renewing my contract for 12 months and then downgrading me and I loose all my HD channels! Your service is poor and unacceptable #virginmedia
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Steven Harris
(@Ste___H) reported
from
West Bromwich, England
@virginmedia Problems since Wednesday losing connection not a happy bunny
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Evan Davis
(@EvanD) reported
from
Birmingham, England
@virginmedia My complaint would be about the level of service (or lack thereof) provided by the manager who cancelled my original order, not pricing
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🐺Wolfish
(@unit_1974) reported
from
Birmingham, England
@virginmedia Repeatedly over several years. Get the same response each time. Nothing changes long term. I see from checks online that other people have the same issues so I’m now planning on leaving.
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Adam McDermott
(@admcdermott) reported
from
Dorridge, England
@virginmedia raised a complaint yesterday - promised a call back today but nothing. Calling customer services is so awful we've just lost hope.
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Matthew Clements-Wheeler
(@MidlandsSBM) reported
from
Birmingham, England
@virginmedia You disabled our old address so I am now having to move my wife’s business computer and records at 10pm at night to the new address so she can work tomorrow. Your customer service agents haven’t got my name right once and you have mucked up provision of equipment at the new place
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Apples
(@adamapperley) reported
@virginmedia your website is a nightmare. I'm logged in. Contact us > Moving home, why not sign in? Back to main profile/bill page. STUPID. I've already told you I'm leaving but no confirmation. Can't speak to you now to confirm. When is the box arriving to return equipment?
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Sonic Death Monkey
(@Parkesy1701) reported
@virginmedia Our issue though, is poor upload speed on 1gb package, we are getting 1-4mbps when suggested speed should be 50mbps
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Chloë
(@CloopR) reported
@itscoxxy @virginmedia Oh god, I don’t want to be the bearer of bad news 😭 I have a text number I’ve been contacting them with, if that’s any good? I’ve found it to be the only way to get in touch with them that gets a response!
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Ange
(@t77nge) reported
@virginmedia It's come back on now, but it's a real inconvenience, especially as it's not the first time it's happened, I'm still waiting on a reply from my complaint last year when we had a total of 5 days of outage, seems I'm being ignored.
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Ben Clarke
(@benccclarke) reported
@virginmedia All sorted thanks! But your customer service advisors really need to learn to not hang up the phone when you say to them the price they offer is cheaper on the website so you’re going to go elsewhere. Also saying that the price shouldn’t “matter” that much with a small difference
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Cllr Lee Whitbread
(@sotonwhitbread) reported
Any idea what’s going on with @virginmedia broadband services in the west of Southampton? I’ve had frequent connectivity issues. I know @toobbroadband are digging up lots of roads locally. Could this be causing the problem?
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Garry Voss
(@gwfvrowell) reported
@virginmedia The round trip latency speed is all over the place, my workplace IT team pinged my IP address and said I'm suffering from latency jitters whereby the signal constantly drops out which is why my Teams calls are indecipherable and the picture keeps freezing whist working from home
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BillNyeTheScienceGuy
(@GDog1995) reported
@virginmedia need help with virgin bet any help?
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Tom Sugden
(@Suggy23) reported
@virginmedia Yeah so I got the engineer sorted but I’m now having issues with my speed. What should I be getting on m200 over a wired connection?
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Lisa
(@Lisa09783698) reported
@virginmedia Thank you for your assistance. Someone has now called me back and accepted my security details originally supplied ?? I believe the matter will now been sorted. Sometimes an element of common sense needs to be applied in the name of good customer service and problem resolution.