Virgin Media Outage Report in Solihull, England
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The latest reports from users having issues in Solihull come from postal codes B91.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Solihull, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Solihull and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (59%)
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Wi-fi (18%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Solihull, England
The most recent Virgin Media outage reports came from the following cities: Birmingham, Oldbury, Coventry, Wednesbury, Nuneaton, Walsall, Royal Leamington Spa, West Bromwich, Solihull, Redditch, Rowley Regis, Sutton Coldfield, Smethwick, Halesowen and Willenhall.
| City | Problem Type | Report Time |
|---|---|---|
 Birmingham |
Internet | |
| Birmingham |
Internet | |
| Oldbury |
Wi-fi | |
| Birmingham |
Internet | |
| Birmingham |
Internet | |
| Birmingham |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Solihull, England
Latest outage, problems and issue reports in Solihull and nearby locations:
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EA
(@K45TRO) reported
from
Birmingham, England
@virginmedia why is your broadband so awful?
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Sophy Ellis
(@SEllisXD) reported
from
Coventry, England
@virginmedia call dropped AGAIN 3rd time today from technical support, can’t use your online service as it’s saying I am no longer a customer but thanks for taking my bill payment today. That’s another 4 hours I won’t get back why is it so impossible to actually get some help?!?
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Mick
(@riverheart79) reported
from
Royal Leamington Spa, England
@virginmedia please call my wife back as she has sat in the phone to you this morning for nearly an hour! She doesn’t want to join the community forum we just want decent broadband please which we had from you for months before you swapped our Hub to this newer one which is poor
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Doonie
(@lorna_conway) reported
from
Redditch, England
@virginmedia It's not an issues according to the site. It's working on wired connections. I'll be looking for compensation after this. If the costomer tells you there's a problem then take their word they're the ones paying you, why would they spend money other than to get what they pay for.
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Ade1701
(@Ade1701) reported
from
Dorridge, England
@virginmedia Does anyone at Virginmedia ever actually answer phones? Calling from my parent’s number, supposed to be listed as vulnerable/priority. No answer for over 40 minutes! The hold music is torture, and zero indication of how long the queue is! Your customer service sucks!
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John Grant
(@skyblue_boy) reported
from
Coventry, England
@djmattye @EE @virginmedia Many call centres are the same. If it’s not what they want to tell/sell you it is a problem to them.
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I.Am.Chris.Imms
(@ChrisImms) reported
from
West Bromwich, England
@virginmedia any chance of some customer service? Installation booked for last Friday, engineer didn't show up... twice I've called and been hung up on. Complained via email, no response. Anyone want to tell me what's going on?
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Emma Jane Wylde
(@EmmaJaneWylde) reported
from
Coventry, England
@Virgin @virginmedia my virgin television and WiFi has gone down throughout my whole are, people reportinf on local community group. When will it be back on? Cheylesmore, Coventry. Need to work from home.
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Jo
(@Jod_69) reported
from
Birmingham, England
@virginmedia As per last message it says problem in area. It’s back working now (see time of initial mail). 4th time this week it’s been down for prolonged periods of time. Not good
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Richard
(@TheRamblingElf) reported
from
Birmingham, England
@AksTailor @virginmedia When I had some issues like that I haggled a month or two of free Internet from Virgin until the issue was resolved. Convincing them to do that took an infuriating number of phone calls but it was a satisfactory outcome, I've stuck with them.
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Tracey Simkins
(@simkins_tracey) reported
from
Halesowen, England
@virginmedia I am a new customer who was supposed to be installed yesterday, only to be told that they couldn’t do the job. I am now without any TV and broadband unable to work due to this.I am left without any contact & waiting for another he for c/services to answer!! 😡 Help!
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Mick Sharry Esq.
(@Mylesahead) reported
from
Coventry, England
@virginmedia WiFi gone are you having problems ?
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John Stanton
(@Stanton_J) reported
from
Solihull, England
@virginmedia help required, #customerexperience #badcustomerservice waiting for a call back since 1pm yesterday, Six times complained about the issue in last year each time told it will be sorted and it isn’t.... Do you want this customer or do you want to lose another to @skytv
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Neil Churchard
(@Neil_Churchard) reported
from
Solihull, England
Wow just had the worst customer service from @virginmedia can’t say I’ll be staying a loyal customer at this rate 😤
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Sophy Ellis
(@SEllisXD) reported
from
Coventry, England
@virginmedia Look at that on hold then cut off storey of this issue.... again and again and again and again I’ll just do the same again tomorrow
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Ben Gorman
(@bjwgorman) reported
from
Solihull, England
@virginmedia Always but it makes no difference. There have been issues where I live since the start of lockdown. I have made a complaint but it’s gone no where.
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Ade1701
(@Ade1701) reported
from
Dorridge, England
@virginmedia Waited over an hour on hold only to be hung up on by an extremely rude call centre operative after explaining I’m trying to administer my father’s account as he’s just died! @virginmedia you disgust me!
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Stuart McCullagh
(@stumccullagh) reported
from
Solihull, England
Only 3 months until i can get rid of @virginmedia awful internet even worse customer service!
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Doonie
(@lorna_conway) reported
from
Redditch, England
@virginmedia Friday I booked an engineer as the WiFi on our hub keeps dropping. At the same time I upgraded my package. This includes tech help. Since Friday I've had no WiFi. I tried website chat but got dropped I've tried calling but was waiting too long. I'm getting bored!
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Mark
(@mraymond68) reported
from
West Bromwich, England
@virginmedia I have spent over 3 hours on the phone to you trying to get my broadband sorted and SIMON decides to cut me off!! Great customer service!! 😡
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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adam
(@AdamAheale) reported
@virginmedia my WiFi is still down from yesterday in M24 whats happening?????
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Richard Smith
(@Rich_smith1980) reported
@virginmedia I have had my services restricted again and it's around £145 is there a minimum amount to get services working again as I'm not able to pay £145 I rely on your service due to my disability and been basically housebound regards Mr R Smith
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Sandra breen
(@Sandrabreen3) reported
@virginmedia They did, but they were all with the modem. The TV had no signal either. It's now wed and it's been gone for 4 days
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jamie
(@jamie_silent) reported
@virginmedia my connection is down again why ????
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Aaron - 20/21 CL Winners🏆
(@CFCxAaron) reported
Virgin media down AGAIN right before fifa as well. Nightmare
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Lizheald
(@Lizheald3) reported
@yoitseleanor @virginmedia I have the same issue since 11am sept 20. Helpdesk not able to resolve it.
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PrizedAmalgam
(@PrizedAmalgam) reported
@jayrayner1 @virginmedia Terrible customer service: easy to sign up to, a nightmare to be a customer of and impossible to cancel without hours on the phone and significant 'charges'. Never use a provider who doesn't submit to proper ombudsman regulation...
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Millie
(@horrifo) reported
@virginmedia you guys have to have the worst internet in the business
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conor 🌹
(@conor_bakhuizen) reported
@virginmedia hi there I’ve cancels my account a month ago, do I have to cancel my direct debit personally or does it get cancelled automatically, thanks
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Sinds♥️
(@Sindy5163) reported
@SkyHelpTeam @Sky are still telling me that they have technical problems with releasing my daughters pac as soon as l told them we are moving to @virginmedia they have released my pac but holding my daughters. Every excuse in the book. Why are they being so petty??