Virgin Media outages and service status in Solihull, England
Problems detected
Users are reporting problems related to: internet, tv and wi-fi.
- Virgin Media generated 7 outage signals in the last 24 hours around Solihull, including 7 direct reports.
- The most common problems reported in this area mention Internet, Wi-fi, and Total Blackout.
- The most recent signal from this area was received Jul 9, 8:52 AM GMT+1.
- Internet (57%)
- Wi-fi (18%)
- Total Blackout (11%)
- E-mail (8%)
- TV (5%)
- Phone (1%)
The latest reports from users having issues in Solihull come from postal codes B91 .
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Problems in the last 24 hours in Solihull, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Solihull, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
July 9: Problems at Virgin Media
Virgin Media is having issues since 06:20 AM GMT. Are you also affected? Leave a message in the comments section!
Live Outage Map Near Solihull, England
The most recent Virgin Media outage reports came from the following cities: Birmingham, Coventry, Walsall, Redditch, Wednesbury, West Bromwich, Sutton Coldfield, Rowley Regis, Oldbury, Solihull, Royal Leamington Spa, Smethwick, Henley in Arden, Bromsgrove, and Kenilworth.
| City | Problem Type | Report Time |
|---|---|---|
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Internet | 2 hours ago |
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Total Blackout | 3 hours ago |
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Wi-fi | 6 hours ago |
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Internet | 14 hours ago |
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Internet | 19 hours ago |
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TV | 20 hours ago |
Nearby cities with recent reports
30 recent signals
3 recent signals
2 recent signals
2 recent signals
1 recent signals
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Solihull, England
Latest outage, problems and issue reports in Solihull and nearby locations:
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Stuart McCullagh (@stumccullagh) reported from Solihull, England@virginmedia how can i speak to someone about my MOBILE account? my password doesn't work & your telling me my moms maiden name isnt correct!
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Satish Danny Paul (@________Danny) reported from West Bromwich, England@virginmedia I called cust serv today after logging complaint on 26th Nov and hearing nothing back. cust serv asked me to request my data and voice calls. listen to it myself and then send proof of being missold a contract/virgin error, so virgin can then resolve the matter and complaint
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Beard Punk (@BeardPunk) reported from Birmingham, England@virginmedia Hi. The team have also said that the issue isn’t resolved though? Everything has been reset multiple times this morning and still the same issue.
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Jot Shoker (@jot_shoker) reported from West Bromwich, EnglandI purchased @virginmedia high speed wifi but they are not giving a proper service We are totally frustrated
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Stuart McCullagh (@stumccullagh) reported from Birmingham, England@virginmedia But when a contract is agreed like a mortgage or a fixed energy deal surely the agreement should last the full term. I’ve had issues since September & been told I can’t leave due to being under a contract so why should my costs go up when I’ve got an agreement in place until Dec
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Kiel (@k1El_w) reported from Birmingham, England@virginmedia @YodelOnline your ability to deliver equipment is shocking!!! The customer service you provide is even worse!!!
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Brian Cape (@BrianMCape) reported from Birmingham, England@virginmedia Another fail. I've reached out in exasperation since my chase-ups of 14th, 19th and today have been ignored. As have my 5 messages to your local rep who promised to be on hand. If you can't be bothered to help me, I'll just escalate via another route @richardbranson
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Brian Cape (@BrianMCape) reported from Birmingham, England@virginmedia Alternatively, if you feel the urge to actually be helpful, you can search my name and location (it's an uncommon name) and ask a complaints manager to contact me. No security issues or breaches, since the notes I've been assured are on file, will be there to check.
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derek(🕖❤️🔥samurai🇨🇳) (@Dereklad) reported from Birmingham, EnglandVirgin media. Your internet broadband is down,we hope to have it fixed by 10pm.😣 Modern warfare 2 campaign day. And no internet.😢
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Gordé 🦩 (@ReissOmari) reported from Birmingham, EnglandFed up of these “intermittent” problems with my @virginmedia broadband.
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Marianne Sommerville 🌻 (@MariannexS) reported from West Bromwich, England@virginmedia red button for the football not working again. @SkySports
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Brian Cape (@BrianMCape) reported from Birmingham, England@virginmedia And this is why, I'll be reporting you to trading standards for fraudulent misselling/misrepresentation and then abdicating ALL responsibility/accountability to resolve. There's no security/DPA issues in you giving me a direct dial number via DM. You just don't want to resolve.
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Stuart McCullagh (@stumccullagh) reported from Solihull, England@virginmedia hi I’ve had an ongoing complaint since September, I’ve had an email to contact yourselves but the phone number is getting me nowhere , is there another way of contacting the complaints dept?
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MJP - mastodonapp.uk/@mrmjprice (@mrmjprice) reported from Birmingham, England@virginmedia Async live chat (WhatsApp) sucks as you let me text you with a problem, let it sit for hours, then close it down if I don’t reply within 5 mins and repeat. I’ll just ignore all the comms.
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𝕔𝕙𝕒𝕣𝕝𝕠𝕥𝕥𝕖🧸 (@charlwalden) reported from Halesowen, England@virginmedia how am I supposed to book an engineer? There are issues with the quick start installation I have and need an engineer to set it up for me
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Robin Johnson (@robintjohnson8) reported from Coventry, England@virginmedia Thanks. While I’m on the subject - why does it ALWAYS take multiple attempts to sort anything out with VM? Your WhatsApp and online support workers usually sign off with ‘rest assured you will not have to contact us again’. But this is rarely true?
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🏴Simon Evans🏌️♂️ (@simonevans1973) reported from Birmingham, England@virginmedia b42 is shocking supposed to have 200meg the #ManUtd Vs #thfc is **** like streaming on a ZXSPECTRUM
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Claire B🐈⬛🐈⬛ (@KittykatClaire) reported from Willenhall, England@virginmedia I guess it's not your. Problem. After pushing me into a contract with them. I've been in touch with them and there nothing they can do they just want me. To turn my mobile on and off again
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Mick Sharry Esq. (@Mylesahead) reported from Coventry, England@virginmedia internet down , is there a problem ? I am working from home & need it ? What time does you office open ?
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John (@jfrncs_) reported from Birmingham, England@virginmedia Hi, I have now tried unsuccessfully for 12 hours to use the WhatsApp service as again it goes around in circles if I am not immediately available. The number you helpfully provided hangs up after sending a link… please advise how I talk to someone about my account.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Fabs (@TTVfabs_lb) reported@SkyNews They should be refunding every single Virgin Media customer.
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faye (@fayfreddie10) reported@virginmedia @BonesE78 Im also pleased that VM will be held to account finally our BB is terrible were about to report to the ombudsman as VM wont realease us from the contract without a Early disconnection fee yet even they say how bad it is .. go figure.
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Chris (@Chrismtson) reported@Ofcom Still can’t get in contact with customer service today either via webchat and phone calls @virginmedia
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matt (@sirtrevsheader) reported@virginmedia @virginmedia are basically conmen, still intermittent service still happens everytime its a warm day and football is on, yet it is impossible to speak to anyone on phone ,unable to book an engineer online,glad my contract ends in November cos I ain't renewing.
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Sinai Fleary 🇬🇩🇻🇨 (@S_Fleary1) reportedI have literally just left @virginmedia because of their poor service, constant internet outages and high bills. Let me know if we can claim compensation.
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Andy (@andyosb) reported@Ofcom @virginmedia did exactly the same thing to me back in 2019! It was - and still is - the worst customer service experience of my life (and I'm now 65). It was just so glad to escape them eventually. They're utter scum. Do yourself a favour & don't go anywhere near this company.
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Mehrdad Yousefi (@MY21_Oracle) reportedOfcom has fined Virgin Media O2 £28mn for repeatedly preventing customers from cancelling contracts, after it found that the UK telecoms group had likely mishandled millions of customer calls.
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Lyn Prodger (she/her) (@Prodgey) reported@virginmedia I’ve just sent you yet another DM. Same one I’ve sent countless times with no resolution or response.
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Amii not Amy 🇬🇾 🏴 (@AmiiEvlynB) reportedDear @virginmedia why is my broadband keep dropping out today!! I get it’s hot but I can’t hand hot and bored!!! HELP!!!
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Bri Bri (@soup_gravy) reportedI need a new broadband provider, so fed up of dealing with daily outages with @virginmedia Never known a company to be this terrible. Paying for Gig1 Volt yet I can barely even get 50mbps download speed. Engineer visit booked, wait in and no one turns up or even communicates