Virgin Media Outage Report in Solihull, England
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The latest reports from users having issues in Solihull come from postal codes B91 and B90.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Solihull, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Solihull and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Solihull, England
The most recent Virgin Media outage reports came from the following cities: Birmingham, Oldbury, Walsall, West Bromwich, Coventry, Wednesbury, Royal Leamington Spa, Solihull, Willenhall, Redditch, Smethwick, Sutton Coldfield and Nuneaton.
| City | Problem Type | Report Time |
|---|---|---|
 Birmingham |
Total Blackout | |
| Birmingham |
Phone | |
| Birmingham |
Total Blackout | |
| Birmingham |
Internet | |
| Oldbury |
Internet | |
| Birmingham |
Internet |
Community Discussion
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Virgin Media Issues Reports Near Solihull, England
Latest outage, problems and issue reports in Solihull and nearby locations:
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Sophia Benvenuto
(@SophieClaireB) reported
from
Nuneaton, England
@virginmedia @Nicebikeman1 Hi @virginmedia how can we speak to them if they are not answering! Feels like you do it on purpose so you can charge people for claiming they have the notice after 30 days, when you just not allowed them to cancel if no one answer and there is no other way!
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Jaymini Desai
(@JayminiDesai) reported
from
Solihull, England
@virginmedia am struggling to get through to anyone at virgin. It’s ridiculous. You have sent my SIM card to my old address and now I can not retrieve it or get in contact with you m. 2 hours on hold to be cut off. Messaged on chat and no response. Help!!!!!
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B67 dazza
(@b67dazza) reported
from
West Bromwich, England
Again @virginmedia your customer service makes me wonder how you survive as a business , I choose to wait to talk to someone as I have the time to atm and what happens as I patiently wait i get cut off .My deal is up soon youre on the back foot now to keep this customer
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Sophia Benvenuto
(@SophieClaireB) reported
from
Nuneaton, England
@virginmedia @TheAmos123 Hi, please help, I have to give today my 30 days notice and have no other way to do it that speaking to someone but no one is answering! I am a key worker for NHS, your website says you are prioritising is but does not feel like it 😢
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Nigel Campbell
(@LegincBellion) reported
from
West Bromwich, England
@virginmedia my broadband has been down since 7 am this morning, what’s going on?
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nicola titley
(@nickit81) reported
from
West Bromwich, England
@virginmedia why am I not getting any help for the past 4 weeks for intermittent broadband when I call all I get is monitor for the next 24 hours I am getting no help whatsoever but you will want me to pay my bill on time your service and customer service is disgusting
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Stuart McCullagh
(@stumccullagh) reported
from
Solihull, England
@virginmedia i give up now can't get through no broadband yet again I want my contract cancelled I'm paying for a service I never get! Will someone contact me I'm cancelling my direct debit not getting a penny more off me until i get broadband!
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Jason Hannon
(@Jasonhannon85) reported
from
Solihull, England
@virginmedia not sure who I’m supposed to be contacting on this but my phone service keeps going in and out is there a problem in Solihull?
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Sophia Benvenuto
(@SophieClaireB) reported
from
Nuneaton, England
@DaveRumbold @virginmedia Thank you Dave, how did you manage to get through to them? Feels impossible! I am at work and keep on taking breaks to see if they get back to me, but the days tree n is absolutely broken. Should be able to terminate from the online portal!
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Sophia Benvenuto
(@SophieClaireB) reported
from
Nuneaton, England
@virginmedia hi, desperately trying to get through to someone to give my 30 day notice of end of broadband and not continue at the end of my 1 year contract. Been for hours trying to get through to the phone, unable to do via portal or otherwise. Please help
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Ashley Robert Scrivens
(@AshScrivens) reported
from
Birmingham, England
@virginmedia I haven’t really got anywhere, I wanted ideally to discuss the process I went through and what I was advised online placing my upgrade. I have contacted CD via text but i have just been told nothing can be done and pick a new tariff! Struggled to try raise a complaint also...
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Ian Aspley
(@idaspley) reported
from
Halesowen, England
@virginmedia taking a long time to answer got an issue that needs to be resolved over the phone
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Liam
(@jonesl90) reported
from
Halesowen, England
@virginmedia hi, our v6 box keeps freezing/rebooting and having issues with recordings where they freeze and have to turn it off and restart it before it works again. Hard reset done tonight we couldn’t even turn box off using remote. Can you help please?
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Sophia Benvenuto
(@SophieClaireB) reported
from
Nuneaton, England
@virginmedia But I need to give my notice within today? How is it possible if you give people no other way to cancel it?! Every other company let’s you do it by clicking an option on the portal. I am an NHS key worker and feel like you are taking advantage of people money time! Let me cancel!
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Ian Dodd
(@VINCIFMIanD) reported
from
Bromsgrove, England
@virginmedia There seems to be an issue with your WiFi in Perton (Wolverhampton WV6). The problem has gone from intermittent, to no reception at all.
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Ashley Robert Scrivens
(@AshScrivens) reported
from
Birmingham, England
@virginmedia I have just switched my parents over to you for broadband along with their 2 mobiles and I have a pending broadband order to be installed next week for my new house. So I’m extremely disappointed in how I’m being treated, I may have no option to cancel the lot.
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Stuart McCullagh
(@stumccullagh) reported
from
Solihull, England
I seem to speak to @virginmedia more than I do my kids , been on hold for just the 54mins now regarding the fast speed broadband i pay for but never get!
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Stuart McCullagh
(@stumccullagh) reported
from
Solihull, England
@virginmedia internet down again 6 days in a row now!
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Ashley Robert Scrivens
(@AshScrivens) reported
from
Birmingham, England
@virginmedia Sorry my tweet mentioned I contacted customer service via text. Asked for my complaint to be raised to a senior manager to discuss the upgrade process and wording, but was just offered a deadlock letter within 15 days! Not your procedure in your complaints code of practice..
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james avfc
(@jamesgrvilla) reported
from
Birmingham, England
@virginmedia could someone please get in touch with me as our broadband is going down at least every other day and it’s not good enough
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Dana Solomon
(@DanaSol90) reported
@virginmedia Is a customer service rep ever going to call back about complaint C-0206211546? Been waiting for a while and you keep emailing the wrong address (which is the reason for the complaint in the first place). Any advice is appreciated, thanks!
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Charles Alexander
(@charlesalexuk) reported
@virginmedia can you tell me when the broadband service is going to be restored in London N20
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Martiangirl
(@Martian_girl) reported
@jaycee1001 I 've kept mine as it was free with Virgin media. And it may be useful if satellites fail lol
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Ross Milnes
(@RossMilnes) reported
@MicksterNoonan @virginmedia @joelycett I called to cancel my dads contract with them when he died. At first they refused saying he was still in contract and then they decided they wanted me to pay cancellation fees as his contract was being ended early 🙄 Icing on the cake was then asking me if I wanted to sign up.
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Seán O'Sullivan
(@OSullivanSeanie) reported
@virginmedia your website seems to be deisgned to be unable to add a query/complaint , why am i getting a bill for 60 when my contract is for 40 ?
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keels
(@keelyjadexthomp) reported
Fuckinggg sick of virgin media always being down.
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Gemma
(@Gemzygem86) reported
@virginmedia is there a problem in the kt20 area, your website won't let me check as it's being worked on but I don't have TV or Internet 😞
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Dr Emma-Kate Yates
(@Eks24) reported
@MicksterNoonan @virginmedia @joelycett I also left as was paying for their super fast broadband but averaged 7mbs. According to their cust service - it is normal to have to reset hub at least once a week. With by now - haven’t reset once
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Caroline Reed-Venables
(@cazisue) reported
@MicksterNoonan @virginmedia @joelycett Virgin are awful. We had trouble with our broadband and couldn’t reconnect for days. On lockdown, WFH was impossible so switched to Sky.
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Virgin Help
(@virginhelp) reported
@V1echa @V1echa Hi, sorry to hear you're having connectivity issues. I've tagged @virginmedia so they are aware. Thanks, VH