Virgin Media Outage Report in Solihull, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Solihull, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Solihull and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (43%)
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TV (27%)
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Wi-fi (12%)
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Total Blackout (11%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Solihull, England
The most recent Virgin Media outage reports came from the following cities: Oldbury, Birmingham, Coventry, West Bromwich, Royal Leamington Spa, Redditch, Kenilworth, Sutton Coldfield, Nuneaton, Willenhall, Astwood Bank, Warwick, Walsall, Wednesbury and Solihull.
| City | Problem Type | Report Time |
|---|---|---|
 Oldbury |
Wi-fi | |
| Birmingham |
Wi-fi | |
| Coventry |
Internet | |
| Birmingham |
Internet | |
| Oldbury |
Internet | |
| Birmingham |
Internet |
Community Discussion
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Virgin Media Issues Reports Near Solihull, England
Latest outage, problems and issue reports in Solihull and nearby locations:
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Rachael Barker
(@rachmadmank) reported
from
Solihull, England
@virginmedia What is the point I would like to speak to a human being shocking service Definitely will not be staying with you 4 weeks if not more with no information regarding this matter Not consideration for others
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Richard C. Bishop 🏃♂️
(@richardcbishop) reported
from
West Bromwich, England
@Damien_Clyburn @virginmedia They're appalling. I've had business version for 10 years. BT never miss a beat. Outstanding. Get rid of them.
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Stephen Bennett
(@Stephen12857059) reported
from
Birmingham, England
Once again the Internet Orovider that claims to be the best @virginmedia, has an outage. I bet all my savings there would be significant kick back if the directors didn’t get paid, because the Lady dealing with their account cannot get online. Time has come for change #cancelVM
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Robin 🤘🏻
(@RobinB1971) reported
from
Solihull, England
@virginmedia signed up for your new broadband and still waiting for the stuff to arrive. Apparently parcel is still at @YodelOnline main hub. This is the SECOND day I've cancelled things and waited for it to arrive as yet to no avail. WTF is going on!?! 🤬
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Satish Danny Paul
(@________Danny) reported
from
West Bromwich, England
@virginmedia I received my new 500+mps broadband only to get 6mps on my phone in my room. The Router is Terrible and cannot send the speed to devices via wifi. Not Good for anyone
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MJP - mastodonapp.uk/@mrmjprice
(@mrmjprice) reported
from
Birmingham, England
@virginmedia Async live chat (WhatsApp) sucks as you let me text you with a problem, let it sit for hours, then close it down if I don’t reply within 5 mins and repeat. I’ll just ignore all the comms.
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Gordé 🦩
(@ReissOmari) reported
from
Birmingham, England
Mad that I pay £71 a month for 350mbps a month for @virginmedia for them to only supply me with 40mbps, internet is barely moving, can’t even load basic web pages on my MacBook or phone. Problems in the Birmingham area??
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Satish Danny Paul
(@________Danny) reported
from
West Bromwich, England
@virginmedia I called cust serv today after logging complaint on 26th Nov and hearing nothing back. cust serv asked me to request my data and voice calls. listen to it myself and then send proof of being missold a contract/virgin error, so virgin can then resolve the matter and complaint
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hayley chapman
(@haychapperz) reported
from
Birmingham, England
@virginmedia what is going on B31 5 still without Broadband & TV from 11am and now being told fix is 12pm tomorrow. I have been unable to work all day & now problem is going in to tomorrow. This is unacceptable & I hope refunds for loss of service will be applied to all accounts.
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W1LKO
(@Wilkomania1984) reported
from
Stoke, England
@virginmedia Your customer services are useless!!!!!! 😡😡😡
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Stuart Henley
(@HenleyStatic) reported
from
Halesowen, England
@virginmedia footy on BBC1 through virgin box about 5 minutes behind tonight. Not good service
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𝕔𝕙𝕒𝕣𝕝𝕠𝕥𝕥𝕖🧸
(@charlwalden) reported
from
Halesowen, England
@virginmedia how am I supposed to book an engineer? There are issues with the quick start installation I have and need an engineer to set it up for me
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Gordé 🦩
(@ReissOmari) reported
from
Birmingham, England
Mad that I pay £71 a month for 350mbps for @virginmedia Broadband for them to only supply me with 40mbps, internet is barely moving, can’t even load basic web pages on my MacBook or phone. Problems in the Birmingham area?
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Gordé 🦩
(@ReissOmari) reported
from
Birmingham, England
@virginmedia It’s on both WiFi and wired. At this present moment I’m unable to get ANY network from the router on both.
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Satish Danny Paul
(@________Danny) reported
from
West Bromwich, England
@virginmedia i logged another complaint 1 to 2 weeks prior and heard nothing back. i was advised by cust service a month ago not to log a formal complaint and log an internal complaint instead
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Marianne Sommerville 🌻
(@MariannexS) reported
from
West Bromwich, England
@virginmedia red button for the football not working again. @SkySports
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Satish Danny Paul
(@________Danny) reported
from
West Bromwich, England
@virginmedia Hi, after raising 2 complaints for being missold my contract, no investigation done by virgin, no outcomes received. i am now bing asked to request my data (dsar), investigate the issue myself listenening to the recordings and send proof to virgin to review. shocking cust service
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Shelly
(@shelleex5) reported
from
West Bromwich, England
@virginmedia red button not working again!! @skytv, does yours work? #FedUp missing baggies after my shift 😪
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Gordé 🦩
(@ReissOmari) reported
from
Birmingham, England
@virginmedia Hi, I’m getting around 80mpbs now, should be 350 though, when I try and test it says there’s a problem in the area, but no further information
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Stuart McCullagh
(@stumccullagh) reported
from
Solihull, England
@virginmedia hi I was on a web chat last Sunday my TV was meant to be fixed by yesterday but it’s still not working & my other box is playing up now as well as the internet it’s been a month now & im paying a lot of money for a service I’m just not getting
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Kate Smith
(@KatePinkSmith) reported
@SandyLindsay @virginmedia They’re horrific! Broadband now down! Absolute & utter joke. No ownership. No help whatsoever on social media. When you ask them to take ownership and revert, they ignore you. Absolute and utter shambolic example of anti customer centricity. Truly. Awful.
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Gordon
(@rustytoole) reported
@virginmedia No i havent. As i said i registered for the texts/emails to tell me when these are supposed to happen. And as such i have yet to receive one. Only knew there was a problem when i read my local area faceboom page
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@tim_lewry
(@TimLewry) reported
@virginmedia Thanks that doesn't seem to help unfortunately as it says there is nothing wrong in our area but there clearly is? The digger driver has admitted striking the cable and no one in the street has internet. Was told on Tuesday you would attend within 48 hours. That has now passed
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Ros T 💙🇺🇦
(@blaze_ros) reported
Hey @virginmedia @virginhelp Had texts this week to say you’re doing work today, no internet for hours now, green flashing light on hub and website says no issues in my area (CV6) ??
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Jon Russell #StandWithUkraine 🇺🇦
(@loftyj) reported
@SkyUK @SkyHelpTeam @virginmedia 1/2 I am getting pushed from pillar to post by you two. Back in October 2021 I signed up for Virgin Media and and I was told by Maria Pitts (i can provide the email address) that Virgin Media would cancel our Sky account. That didn't happen,
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Chris Kauffman
(@cwkauff) reported
@SimonMiller316 @virginmedia This is no way to treat a Haitch champion
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Knuckle
(@Knuckle02) reported
How is @virginmedia down AGAIN? Yesterday it was off from midnight until 5pm in my area, and now it's decided it wants a round 2. Honestly a joke.
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‘ ⋆ ☾ 𝕮 𝖍 𝖆 𝖓 𝖓 𝖎 𝖊 ☽ ⋆ 11💕
(@ChroniclesOfCee) reported
@virginmedia I need to cancel a hub order please
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Kate Smith
(@KatePinkSmith) reported
@virginmedia Your website in fact says no issues in my postcode. I then test my hub and there are known issues. Conflicting comms. Again shambolic for us people working from home.Can I bill you my day rate to compensate for the loss? Don’t even go there with business line. As it’s an outage
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Sandy Lindsay MBE 🐝
(@SandyLindsay) reported
@virginmedia No! I’ve been through this so many times and your colleague called me and promised a visit and we waited in. Check your systems - I’ve already wasted hours on a problem that’s not even affecting us but you think it’s ok to dig up our drive with no explanation!!