Virgin Media Outage Report in Solihull, England

Problems in the last 24 hours in Solihull, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Solihull, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

• Internet (56%)
• Wi-fi (21%)
• Total Blackout (10%)
• TV (8%)
• E-mail (4%)
• Phone (2%)

Live Outage Map Near Solihull, England

The most recent Virgin Media outage reports came from the following cities: Coventry, Birmingham, Oldbury, West Bromwich, Walsall, Redditch, Warwick, Royal Leamington Spa, Wednesbury, Solihull, Smethwick, Willenhall, Rowley Regis, Halesowen, and Sutton Coldfield.

City	Problem Type	Report Time
Coventry	Wi-fi	7 hours ago
Birmingham	Internet	24 hours ago
Birmingham	Internet	24 hours ago
Oldbury	E-mail	1 day ago
Birmingham	Internet	1 day ago
Birmingham	Internet	1 day ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Solihull, England

Latest outage, problems and issue reports in Solihull and nearby locations:

• 
  💙 Helen Abdullah 💙 (@HelenAbdullah08) reported 7 seconds ago from Redditch, England

  @virginmedia We tried the messaging service thank you that didn’t help either. To be honest we are dreading trying to contact you again in the new year to get this sorted another 2 hours on the phone! I would have thought it your responsibility to sort this out but apparently not!

• 
  Stuart McCullagh (@stumccullagh) reported 2 minutes ago from Solihull, England

  @virginmedia Had probs for 8 weeks trying to get engineer out! Still taking £96 a month though Poor internet speed Wifi isn't working Spent 3hrs on phone Sat Currently on hold (3rd time today) cut off twice! On demand stopped working

• 
  Jean Thierry (@MutliRaceMan) reported 3 minutes ago from Birmingham, England

  @keith_bloke @virginmedia CS agent hung up on you? The only justification for that is if you used bad language. Otherwise they should be attempting to resolve the issue for you. Is this for your Dad? Mobile providers are universally poor. They consider themselves never in the wrong. I’m with @EE also poor

• 
  Samantha (@Sammykins9486) reported 11 minutes ago from Birmingham, England

  @virginmedia how can i access online chat? Unhappy with a few things , and trying to get through to you over the phone is never a good result, have better service on the online chat service

• 
  Stuart McCullagh (@stumccullagh) reported 12 minutes ago from Solihull, England

  @virginmedia wifi down yet again B37 area 1 hour on hold cut off again!

• 
  Brett Ellis (@brettellis1982) reported 15 minutes ago from Birmingham, England

  @virginmedia have the virgin connect app.... however it will not let me sign in. Have changed password etc and it still says ‘wrong username or password’. Driving me mad!

• 
  Stuart McCullagh (@stumccullagh) reported 19 minutes ago from Solihull, England

  @virginmedia I think its our router etc we have poor Internet speed all the time no Internet in certain rooms i actually have better signal with next doors Internet, I've been ringing up for months with no help!

• 
  Seánna Holland (@seannahj) reported 22 minutes ago from Kenilworth, England

  @virginmedia why is your #CustomerService so very poor!! Had an issue and called you charged £10 for the call. Complained... no reply... 28 days later email not addressing the issue with the closure hope this solves your issue if not call us... same number charged on previously!!

• 
  💙 Helen Abdullah 💙 (@HelenAbdullah08) reported 28 minutes ago from Redditch, England

  @virginmedia Didn’t get a response then told another dept would contact. All we want is the service we are paying for. We need a new v6 box the replacement sent doesn’t work properly(set top box) we cannot use catch up and the picture is intermittently pixilated.

• 
  Stuart McCullagh (@stumccullagh) reported 29 minutes ago from Solihull, England

  Had poor internet for months cut off 90% of the time on hold for hours now a 8.5% price increase @virginmedia

• 
  Griff (@GriffPlays) reported 31 minutes ago from Birmingham, England

  Streams delayed due to @virginmedia being absolute dog ****.

• 
  Michael Pritchard (@blueghostuk) reported 42 minutes ago from Birmingham, England

  @virginmedia I can only await for the service I ordered then... hopeless

• 
  Amy (@amy_brunny) reported 45 minutes ago from Birmingham, England

  @virginmedia your mobile customer service is ****!

• 
  Mark Baldwin (@mark_xc) reported 45 minutes ago from Solihull, England

  @virginmedia your service is worse than ever, no wifi for a week and all you keep saying is it is very complicated and your engineers are trying to fix it

• 
  Clare Moroney 🔗❤️🦁💍 (@clarelfc) reported 47 minutes ago from Coventry, England

  @virginmedia It says that the signal strength is great.... which it normally is apart from the 10 times it drops throughout the day!

• 
  Brett Ellis (@brettellis1982) reported 47 minutes ago from Birmingham, England

  @virginmedia I am signed in on the web and on my virgin app. Will not let me sign in to the connect app

• 
  Martin ATTRITION (@attritionuk) reported 49 minutes ago from Coventry, England

  @virginmedia No update listed but when I call you I get an answerphone saying you have major problems at the moment!!

• 
  Clare Moroney 🔗❤️🦁💍 (@clarelfc) reported 51 minutes ago from Coventry, England

  Can I ask if anyone else has problems with their @virginmedia wifi?? We both work from home and are on calls most of the day however our wifi drops at 5 past the hour EVERY HOUR - EVERY DAY 😡 Meaning it takes 5 minutes to reload and recall people or rejoin meetings!!

• 
  Seánna Holland (@seannahj) reported 55 minutes ago from Kenilworth, England

  @virginmedia So now over 2 hours later 3 different departments none of which can help and back on hold again!! Complete and utterly joke! #poorcustomerservice #virginmediajoke #dontcare

• 
  Tomexh (@tomexh1) reported 59 minutes ago from Birmingham, England

  @bt_uk worst mistake I made and I am locked in for 2 years, there is no doubt Virginmedia can not be beaten in Birmingham, please let me go back

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Working Class Scouser (@ClassScouser) reported 40 seconds ago

  @virginmedia He's been calling the last 6 weeks every week and he still hasn't received his letter when he keeps getting told one will sent. Are you just trying to delay him so he starts a new contract he can't cancel?? @MartinSLewis can you help

• 
  alan buxey (@alanbuxey) reported 48 seconds ago

  i'm getting quite annoyed by the .@virginmedia radios Ads going on about their winter sale with reduced prices for new customers since, as a loyal and long-term customer, they've just sent me a letter saying MY bill is going up almost 10% ! :(

• 
  Find Me Beauty (@FindMeBeauty_co) reported 4 minutes ago

  I can’t work out who’s got the worst customer service @virginmedia or @MetaMask @MetaMaskSupport. #customerservice #worst #Crypto

• 
  Ricki Kalsi (@ricki_kalsi) reported 7 minutes ago

  @virginmedia Yes, I even spent time yesterday with Nathan over chat. I’ve called in countless times. I might just cancel Virgin and cancel my direct debit.

• 
  Pauline Shannan (@PaulineShannan1) reported 8 minutes ago

  @virginmedia I had been calling from 7 am when you open and getting cut off every time I reach 1 hour on hold, same on WhatsApp for cancellation team. I have basically been forced to take a new package as I can't get through to cancel. Its ridiculous 😒

• 
  geronimo ☁ (@haaansx) reported 10 minutes ago

  @virginmedia i ain’t stupid, that’s what I did just to wait 2 hours to get cut off, absolute joke honestly… should be a simple touch of a button to move home

• 
  Find Me Beauty (@FindMeBeauty_co) reported 11 minutes ago

  @virginmedia I have been trying to contact VM to cancel my broadband for 3 days. First call then WhatsApp both are awful. Never again will I be with you guys

• 
  The Brighton Girl (@BtonGirlProbs) reported 17 minutes ago

  @virginmedia I’m not sharing account details openly on Twitter so unless you can follow me so I can DM them then there’s nothing you can do to assist as your customer service team on the phones are not helping at all

• 
  carla morris (@CarlaMorris18) reported 20 minutes ago from London, England

  @virginmedia personal line breached,customer service a joke told me i cant log complaint, 29 yrs with you and told wont call me back !!!

• 
  Cathy 🇮🇪☘️🏴󠁧󠁢󠁳󠁣󠁴󠁿 (@Cathy59) reported 23 minutes ago

  @virginmedia I won’t I will not forget how I was spoken to by your customer services