Virgin Media Outage Report in Solihull, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Solihull, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Solihull and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
November 16: Problems at Virgin Media
Virgin Media is having issues since 03:20 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (61%)
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Wi-fi (15%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Solihull, England
The most recent Virgin Media outage reports came from the following cities: Birmingham, Oldbury, West Bromwich, Redditch, Smethwick, Walsall, Sutton Coldfield, Coventry, Nuneaton, Royal Leamington Spa and Halesowen.
| City | Problem Type | Report Time |
|---|---|---|
 Oldbury |
Wi-fi | |
| Birmingham |
TV | |
| Birmingham |
Wi-fi | |
| Birmingham |
Internet | |
| Birmingham |
Phone | |
| Birmingham |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Solihull, England
Latest outage, problems and issue reports in Solihull and nearby locations:
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Kate Wright ◣ ◢
(@Wrightgal80) reported
from
Birmingham, England
@danhounslow @virginmedia They are bull shit! I sit next to the router and sometimes have to take my phone off WiFi so things load.
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Matt Tall 🤝
(@MattTall3) reported
from
Coventry, England
@richardbranson @virginmedia it’s down again internet and tv
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Matt Nash
(@djmattnash) reported
from
Coventry, England
@virginmedia Yea both, and all since I served my 30 day notice, surprise surprise... don’t worry about it though, I haven’t got another two hours to wait on hold trying to get through to your abysmal ‘customer service’ so I’ll just tether to my mobile for the rest of month...
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Lottie
(@LottieRoe82) reported
from
Coventry, England
@virginmedia I decided to stay in the end. Just hope the service can improve so I don't regret my decision!!
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Samantha
(@Sammykins9486) reported
from
Birmingham, England
@virginmedia It is a media issue, I sent off the documents over a month ago confirming new account holder , no reply or confirmation this has been actioned at all. Weeks on end trying to sort one issue that should be easy is unacceptable
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Mat 🏳️🌈
(@EgglestonMathew) reported
from
Birmingham, England
Feel sorry for the poor bloke at Virgin Media that’s answered the phone to Matthew
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Tony T
(@apt1955) reported
from
Wythall, England
@virginmedia I have reported it at about 11.45 this morning. Wasn't given a fault reference, told a ticket had been raised and I would get a message to my mobile from field support engineers but it might be days before anything can be done. Heard nothing yet. Also raised a complaint as this..
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Tony T
(@apt1955) reported
from
Wythall, England
@virginmedia Unbelievably poor service! My broadband and phone line cut off by your contractors without so much as a basic check that the cable was providing service. Now got to wait days for service to be restored.
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Caroline James
(@kittykaz13) reported
from
Birmingham, England
@virginmedia Thank you, yes, I just called them after it happened again! They are sending a technician out to see if the area fault from last Sunday has caused an issue on my line, as this issue only started then, a tech is coming out on Tuesday
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Mark86
(@markharper86) reported
from
Royal Leamington Spa, England
@virginmedia Absolutely shocking customer service today. I have been trying to talk to someone for the past hour, on hold for 30+mins. I was willing to renew but l am going to leave and go with Sky. Just lost yourself a customer today.
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Auntie June Acts of Kindness 2019
(@BeproudLGBTQ22) reported
from
Warwickshire, England
@therealdeekelly @virginmedia he probably thought you said you wanted a Virgin, that couldnt talk, then said oh ******* woman,, how do you know he was a young Man, dont you mean cocky little shite lol xx
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Tony T
(@apt1955) reported
from
Wythall, England
@Bluhawk1875 @vmbusiness Hope not! Maddening thing is they were working next door to tidy up the awful cabling job they'd done when they replaced our cable, the guy rang his boss about what to do with the badly installed cable and was just told to cut it! No check to see if it was live!!!
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Mark86
(@markharper86) reported
from
Royal Leamington Spa, England
@virginmedia Hi, I finally got through this morning. I received no counter offer to the one that Sky had offered me. And more importantly the agent I spoke with was very rude and hostile. Not sure she understood how to retain customers but you lost one today due to this poor customer service
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tom reed
(@tomstrumreed) reported
from
West Bromwich, England
@virginmedia There's nothing there relating to broadband issues.
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Tony T
(@apt1955) reported
from
Wythall, England
@virginmedia is a case of complete incompetence by your engineers. Complaint reference is COM103375838. Have had no contact. What you can do is find out why a manager authorised a live cable being cut and get the engineers back to reinstate my service.
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Jamie
(@JWilliams_94) reported
from
Birmingham, England
@idlecreative @virginmedia They probably won’t tell you much but it’s definitely a regional problem me and other I know are suffering the same problem with all the other people putting it too Twitter
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Caroline James
(@kittykaz13) reported
from
Birmingham, England
@virginmedia No known issues, there was on 28/04, same thing signal cutting out, supposedly fixed 29/04, but since then there were brief signal losses a couple times a day every day, another known issue raised 06/05 fixed the same day, yesterday had no problems, but today issue is worse
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AMBITIOUS 🎶🎸🔊
(@AmbitiousMusic) reported
from
Birmingham, England
@virginmedia Your service has been shit for years. Need a change
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AMBITIOUS 🎶🎸🔊
(@AmbitiousMusic) reported
from
Birmingham, England
Ok so the @EE connection on my phone is far superior then my home @virginmedia WiFi. May switch. #virgin is crap!! 🖕🏽
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Mark86
(@markharper86) reported
from
Royal Leamington Spa, England
@PJMontgomery Ha! I have been trying to do the same. I will cancel my direct debit and then I am pretty sure they will come running. Such a joke, sure if I wanted to upgrade I would be seen in an instant! @virginmedia
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Taylor
(@tayjosborne) reported
@virginmedia can you tell me why your Internet never works? Can't even get connection upstairs its appalling
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Jamie Yates
(@jy_6yates) reported
@virginmedia being charged a £35 activation fee despite this never being mentioned when placing an order nor have I received any confirmation confirming the charge? Get some one in touch as I will not be paying this
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Cameron Tedford
(@tedford_cameron) reported
@virginmedia Your internet is an absolute joke. The amount of times it goes down on a weekly basis is not even funny.
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Paul
(@Deep_diver_uk) reported
@virginmedia My parents had issues with a 10yr old TiVo box, not sure if BB (intermittent drop) was causing this tech team updated some settings said call back if didn’t fix and noted a area fault , said put through to billing team to sort out some credit?? No joy
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Scott Lumsdaine
(@ScottLumsdaine) reported
@virginmedia I’ve tried! I lodged an official complaint on 7th Jan. The call handler promised an email confirmation which never arrived. I’ve since been ignored, hung up on and fobbed off. It’s been more than 8 weeks (per your website) and I still haven’t had a letter from you. cc @CISASUK
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Base Films
(@BaseFilmsUK) reported
Hey @virginmedia Thanks for the threatening letters. Convenient you don’t have a reply to address or phone number isn’t it. 3 months trying to cancel a service. Should it be that hard? #*********
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Joe Fenton
(@JZief) reported
@virginmedia I'd just like to speak to someone real, and not fill out loads of bot questions, and then be on an unknown length queue. Please! I've tried to get through a few times now. Help! 🙏
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Ali G
(@prettykitty323) reported
I'm 4 yrs trying to cancel a 30 day contract for a sum I never used. I'm off to comreg. Changing from virgin media to another service provider
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Kim Thompson
(@kimico16) reported
@sudoaptgetlife could be a DNS or routing issue with virginmedia, if they don't have it listed as a trusted site on their core network or potentially have data routing issues/ packet loss between their servers and the sites servers for the pi stuff. try changing to Google DNS on your router?
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Snow Bird
(@snowbird0007) reported
@BaseFilmsUK @virginmedia I went through the same bullshit. It’s by design. Cancel your credit card, and get another one. Total dickery.