Virgin Media Outage Report in Solihull, England
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The latest reports from users having issues in Solihull come from postal codes B92 and B90.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Solihull, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Solihull and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (17%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Solihull, England
The most recent Virgin Media outage reports came from the following cities: Birmingham, Oldbury, Wednesbury, Coventry, Royal Leamington Spa, Solihull, Walsall, Redditch, West Bromwich, Sutton Coldfield, Willenhall, Smethwick and Nuneaton.
| City | Problem Type | Report Time |
|---|---|---|
 Birmingham |
Internet | |
| Birmingham |
Internet | |
| Birmingham |
Total Blackout | |
| Oldbury |
Internet | |
| Wednesbury |
Wi-fi | |
| Birmingham |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Solihull, England
Latest outage, problems and issue reports in Solihull and nearby locations:
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🐰 Louise Owen 🐇
(@LovesBunnys) reported
from
Birmingham, England
@virginmedia The complaint should not be closed down as ihe said that a team member would get back to me with a resolution to the complaint and a gesture to me, and then if i was happy with the outcome the complaint would then be closed.
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Paula Senior
(@paulasenior44) reported
from
Birmingham, England
@virginmedia And to add to that 7 calls to your customer service and we going round in circles. Appalling customer service
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James Leeson
(@Shyman00) reported
from
Redditch, England
@LadyofLetter @virginmedia Same issue with BGT 😖
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Paula Senior
(@paulasenior44) reported
from
Birmingham, England
@virginmedia I’ve had 2 issues in last 2 weeks in Europe and away again tomorrow. You tell me all working yet it doesn’t. We reset everything and you had to escalate issue. Within 24 hours it started to work in Greece. No service in guernsey which means it’s not going to work tomrorow Spain
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🐰 Louise Owen 🐇
(@LovesBunnys) reported
from
Birmingham, England
@virginmedia Ok i think there has been a loss of communication from a customers point of veiw why would you say someone will contact you in 24 to 48 hours if they aren't, it makes me wonder why im still with virgin , as customer care is so poor i await some anwsers from you guys.
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Phillip | The Web Engineer 👨🏻💻 🌋
(@TheWebEngr) reported
from
Birmingham, England
@virginmedia my wife is on the 4th phone call to you guys and is in tears beacuse she is stressed out by one of your operators who she cannot understand and has made her incredibly upset. My wife has major health issues and you are not helping at all.
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Paula Senior
(@paulasenior44) reported
from
Birmingham, England
@ClaireBoyles @virginmedia I’m having a nightmare with customer service. No one listens or takes accountability!
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Lynne Taylerson
(@Realtimeedu) reported
from
Birmingham, England
@virginmedia I am waiting, for 15 hours so far. Am thinking of ringing the upgrade or new phone line as I'm sure I'll be dealt with straight away then. Ofcom will be able to advise me I'm sure with help of @MoneySavingExp
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Paula Senior
(@paulasenior44) reported
from
Birmingham, England
@virginmedia I am away in Europe again from tomorrow and need a service that works. I have been on hold for 30mins several calls and your assistant cut me off despite a promise at the start of the call that they will ring straight back should the call end. I’m still waiting 2.5hr later!!
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Lynne Taylerson
(@Realtimeedu) reported
from
Birmingham, England
@virginmedia @Virgin_Victoria Call charges are not as bad as the wasted hour on the phone and another long wait ongoing now for the text help service to respond. Seems @MoneySavingExp forums are correct about difficulty leaving. All I need is a PAC texted or emailed to me and I'll be on my way.
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🐰 Louise Owen 🐇
(@LovesBunnys) reported
from
Birmingham, England
@virginmedia michael at support promised to call me back after 2 days and still not had a call back
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🐰 Louise Owen 🐇
(@LovesBunnys) reported
from
Birmingham, England
@virginmedia Hi i tweeted you guys last week and im still waiting for you to come back to me regarding my complaint which was closed down before i was asked if i was happy with the out come which i was not, i have not had a resolution from my complaint and im still not a happy customer
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Paula Senior
(@paulasenior44) reported
from
Birmingham, England
@virginmedia Please can you call me. I am ready to cancel if this is not resolved today. Your service does not meet even the minimum standard required.
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Evan Davis
(@EvanD) reported
from
Birmingham, England
@virginmedia HD is almost as good, but sport in SD is just horrible to watch
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🐰 Louise Owen 🐇
(@LovesBunnys) reported
from
Birmingham, England
@virginmedia Hi Michael from your team telephoned me on wednesday regarding the complaint i made about the way i was treated by your collections agent after speakibg to michael he said that i would receive a call within 24 to 48 hours from either himself or one of your team with a resolution.
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Charles Shakespeare
(@Howenblue) reported
from
Halesowen, England
@virginmedia Last Friday I was promised call back by your Customer Care within 3 working days. I'm still waiting ....
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🐰 Louise Owen 🐇
(@LovesBunnys) reported
from
Birmingham, England
@virginmedia Hi i would appreciate it if a response could be made rapidly as i have now been in contact with you for over two weeks regarding my matter with no resolve, goodwill gesture to keep me a customer, judt two calls from Micheal which were a waste of time still no resolution. Mrs Dews
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✨ Hannah ✨
(@bevvyxo_) reported
from
Solihull, England
@virginmedia ‘s broadband is so awful. It’s speeds aren’t as advertised and there are constant issues. for the past 48 hours the internet cuts out every minute or two. Over. And. Over. Again.
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Donna B
(@beasknees81) reported
from
Redditch, England
@virginmedia Help...!!! Got home after picking up the kids and my Internet is now down, the green lights are on the hub one flashing. Rebooted twice, managed to check the status online and says everything is OK with the Internet. Been like it for 45 minutes to nearly an hour
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Phillip | The Web Engineer 👨🏻💻 🌋
(@TheWebEngr) reported
from
Birmingham, England
@virginmedia I think my wife would like someone high up to call her. As she is inconsolable at the moment. She has been passed from pillar to post on the phone for the past 90 mins and is still on the phone. My wife has some major health issues and no one seems to want to help.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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JJ1234568
(@JJ240123) reported
@virginmedia service since getting my new phone has been great, better signal than Vodafone, efficient switch over and great deal
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Alison Louise Doyle
(@Alison_Doyle) reported
@virginmedia Happily. Virgin have removed my cable at a neighbours request, then took days to send a wrong engineer out for a service when in actual fact it needs a whole now reinstallation, and I’ve now been without service for 3 weeks and noone can tell me when an engineer will come.
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Phill Weaver!
(@PhillW23) reported
@virginmedia Typical, broadband issues.
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Stormé DeLarverie
(@larverie) reported
Triumph from @virginmedia I tell them my mobile phone doesn't work so they send me a text message to my mobile telling me to call 150, when the problem is my phone won't call 150. Oh the landline eh? The one I replaced the handsets which refuse to be searched for by the base.
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Alison Louise Doyle
(@Alison_Doyle) reported
@virginmedia Oh and my appointment has been changed everyday since last Monday without being told and then last night on the phone I was passed around 3 times with everyone basically telling me they can’t help me. Absolute joke.
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Carl Sutton
(@CarlWythy) reported
@virginmedia Still not reactivated. Chat function not working and can't call 789.
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M. Smith
(@mickeydubbs) reported
@virginmedia Lag constantly, packet loss when gaming in the evening. have to reset my router daily to make it even remotely useable. Its a disgrace i am paying for this service
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justin green
(@jusagrn73) reported
@virginmedia Absolute appalling service from @virginmedia 4 week delay to install after house move and also being lied to by the pre install team and then also twice being cut off over the phone whilst lodging complaint..convenient that!! #shambles
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Alison Louise Doyle
(@Alison_Doyle) reported
@virginmedia Oh and the virgin technician who came out said he didn’t believe they had just cut the cable and removed it. So that needs investigation. Either they did and I need compensating for lack of service and criminal damage or my neighbour needs prosecuting and the 10k fine. The joys!
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J Rodriguez
(@RodriguezMayn) reported
@virginmedia been having this problem for months. We finally ring last week and get told there's work in our area it'll finish Friday. We call back and ask for an engineer Friday we get told work will finish half twelve on Monday. We call back and demand an engineer today and told no.