Virgin Media

Virgin Media Outage Report in Solihull, England

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The latest reports from users having issues in Solihull come from postal codes B91 and B90.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Solihull, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Solihull and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Solihull, England 11/23/2025 12:45

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (60%)

    Internet (60%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (12%)

    Total Blackout (12%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Solihull, England

The most recent Virgin Media outage reports came from the following cities: Birmingham, Oldbury, Wednesbury, West Bromwich, Royal Leamington Spa, Solihull, Walsall, Willenhall, Redditch, Smethwick, Sutton Coldfield, Coventry, Nuneaton and Halesowen.

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City Problem Type Report Time
United KingdomBirmingham TV
United KingdomBirmingham Total Blackout
United KingdomBirmingham Internet
United KingdomBirmingham Total Blackout
United KingdomBirmingham Internet
United KingdomBirmingham Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Solihull, England

Latest outage, problems and issue reports in Solihull and nearby locations:

  • JazbaEnt Jazba Entertainment (@JazbaEnt) reported from Birmingham, England

    @virginmedia business installation, been given 6 dates since 17th January. 4 no show or wrong booked, 2 attendance but not equipped to extend installation from 1sf floor to 2nd. even billed for a service which is not even installed yet. Nightmare #virginmedia #broadband

  • BeardPunk Beard Punk (@BeardPunk) reported from Birmingham, England

    @virginmedia Rebooted several times. Wi-Fi works fine, it’s just the VPN. Automated message says there’s still an issue.

  • stumccullagh Stuart McCullagh (@stumccullagh) reported from Birmingham, England

    @virginmedia I’m going to but I know I won’t get anywhere anyway the customer never gets anywhere

  • saqibsvideos ch Saqib (@saqibsvideos) reported from Birmingham, England

    Rubbish network is @virginmedia can't recommend to anyone one of the worst customer service

  • saqibsvideos ch Saqib (@saqibsvideos) reported from Birmingham, England

    @virginmedia Sending me over bill again and again n customer service is even more worst

  • BeardPunk Beard Punk (@BeardPunk) reported from Birmingham, England

    @virginmedia any updates on the VPN issue?

  • paulinespelman Polly P (@paulinespelman) reported from Coventry, England

    @virginmedia We have done this numerous times. I feel like we are going around in circles. We have 2 boosters as not working at all upstairs and still no good. An engineer has been out, still no better..

  • stumccullagh Stuart McCullagh (@stumccullagh) reported from Sheldon, England

    @virginmedia I don’t think so I’m still getting distorted TV on a few channels it’s frustrating as my complaint never gets recified I’ve spent hours on end trying to get it sorted

  • saqibsvideos ch Saqib (@saqibsvideos) reported from Birmingham, England

    @virginmedia They haven't called me yet that's how bad you're

  • stumccullagh Stuart McCullagh (@stumccullagh) reported from Birmingham, England

    @virginmedia The TV goes all distorted I’ve done webchats phone calls the lot nothing has been resolved was told it was a problem in the area , neighbours have had no issues happened still have issues now but not as often but it’s a bit annoying esp when I’ve not had any money off

  • stumccullagh Stuart McCullagh (@stumccullagh) reported from Birmingham, England

    @virginmedia But when a contract is agreed like a mortgage or a fixed energy deal surely the agreement should last the full term. I’ve had issues since September & been told I can’t leave due to being under a contract so why should my costs go up when I’ve got an agreement in place until Dec

  • BeardPunk Beard Punk (@BeardPunk) reported from Birmingham, England

    @virginmedia Hi. The team have also said that the issue isn’t resolved though? Everything has been reset multiple times this morning and still the same issue.

  • stumccullagh Stuart McCullagh (@stumccullagh) reported from Solihull, England

    @virginmedia how can i speak to someone about my MOBILE account? my password doesn't work & your telling me my moms maiden name isnt correct!

  • EvanD Evan Davis (@EvanD) reported from Birmingham, England

    @eerosupport hi. I have a Eero 6+. If I connect it to @virginmedia 1gbps service, will I get 1gbps?

  • saqibsvideos ch Saqib (@saqibsvideos) reported from Birmingham, England

    @virginmedia I did, and told them everything what's been happening they goes we will sort out and I still getting emails from virgin I don't know why and problem is still there and bill getting delayed which I been told them about that and its keep happening since January

  • _shannonC shanny C 🌹 (@_shannonC) reported from Solihull, England

    @virginmedia haha you mean the same forum where they didn’t answer me for days last time, and they didn’t resolve anything???? waste of time. they told me to check the speed and check for area issues. absolutely awful customer service when i’ve been complaining about this for WEEKS now.

  • nippa77 Neil Simpson (@nippa77) reported from Coventry, England

    @virginmedia They are merely stating it is an “inconsistent fault” No explanation as to why and what is being done to resolve the problem

  • HuntColin58 Colin Hunt (@HuntColin58) reported from Birmingham, England

    @virginmedia It took me best part of a day Friday 24/3/2023 to contact you to cancel my broadband but since I finally managed to you have been contacting me 4 times a day. We have signed a contract with someone else. Please stop harassing us we have cancelled

  • tarun65170952 tarun (@tarun65170952) reported from Birmingham, England

    @virginmedia Im getting slow speeds on my broadband. My package is volt and which should be 250mbs im getting less that half of that. Please ask your team to look into this

  • PolymathTim SorachiTim (@PolymathTim) reported from West Bromwich, England

    Zero Internet connectivity from @virginmedia now for pushing 12 hours. Resetting and/or powering down the hub does nothing, the diagnostic and fault tools just go round and around in an ever more boring circle. #LightningSpeedFarce

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • alanmayeruk alan mayer (@alanmayeruk) reported

    @YesLadTwitch @virginmedia Take my advice! Cancel it!

  • jaitchjaitch John Hitchcock (@jaitchjaitch) reported

    @virginmedia Your myviginmedia portal is atrocious, been trying to change my DD details for 2 days but because you insist I clear the bill that youre going to be taking by DD on 8th Jan it wouldnt let me. I capitulate and now the DD update page is down. broken links everywhere.

  • AlideenMo Mo Alideen (@AlideenMo) reported

    @ronniemould @virginmedia @usainbolt That's not fair! The broadband is quick and nobody really needs customer service when we have Twittaaa

  • Jon_Eastwood Jon Eastwood (@Jon_Eastwood) reported

    @virginmedia Hi John. We have no broadband connection at all and nor does anyone who has virgin on our rd nor ones nearby. I am only able to tweet as I have had to get my work office opened up for me so that I can use their broadband. We have had no explanation bar there is a problem.

  • huzevans Hayley Evans (@huzevans) reported

    @virginmedia been a loyal customer of Virgin Media’s for years. Comes to moving house and you don’t service the new address. Apparently that’s my fault as I now have to pay £130 to leave! Absolutely disgusted!

  • clairemaugham Claire Maugham (@clairemaugham) reported

    @virginmedia hi, getting consistently poor/absent connectivity, I'm out of contract and would like to cancel. Website login not working and >1hr wait on the phone so will cancel my direct debit as seems no other option. Anything else I need to do to advise you I have done this?

  • josiebailess Josie Bailess (@josiebailess) reported

    @virginmedia can someone tell me how to cancel a mobile contract?

  • QuietMercenary Rebecca Serra (@QuietMercenary) reported

    Hi @virginmedia Can you explain why I'm getting numerous emails about you installing your service on a property I do not live in (but is 2 doors down from one I own)? Doesn't seem v.GDPR friendly.

  • CarlPhillips007 Carl Phillips (@CarlPhillips007) reported

    @virginmedia You tell me? I’m shocked by how little you know about your network and service.

  • FinolaSloyanPR Finola Sloyan (@FinolaSloyanPR) reported from Portsmouth, England

    @virginmedia what is going on with your service?? Just discovered I’ll have no internet until 6pm, with no warning. This is not acceptable. This, after atrocious TV reception past week & 16 days with no landline Sept/Oct. See you’ve increased my package too #badcustomerservice