Virgin Media outages and service status in Solihull, England

Problems in the last 24 hours in Solihull, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Solihull, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Solihull, England

The most recent Virgin Media outage reports came from the following cities: Birmingham, Coventry, Redditch, Oldbury, Walsall, Sutton Coldfield, Solihull, Royal Leamington Spa, West Bromwich, Kenilworth, Smethwick, Halesowen, Streetly, and Warwick.

City	Problem Type	Report Time
Coventry	Internet	4 minutes ago
Birmingham	TV	4 hours ago
Coventry	TV	4 hours ago
Redditch	TV	4 hours ago
Oldbury	TV	4 hours ago
Birmingham	Wi-fi	4 hours ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Solihull, England

Latest outage, problems and issue reports in Solihull and nearby locations:

• 
  MJP - mastodonapp.uk/@mrmjprice (@mrmjprice) reported 2 minutes ago from Birmingham, England

  @virginmedia Async live chat (WhatsApp) sucks as you let me text you with a problem, let it sit for hours, then close it down if I don’t reply within 5 mins and repeat. I’ll just ignore all the comms.

• 
  Brian Cape (@BrianMCape) reported 3 minutes ago from West Bromwich, England

  @virginmedia Just to let you know, I've taken the time to write out another complaint via the link. I've submitted and it says 'nothing to see here'. The link says response within 7 days, and the submission says 28 days, and then my portal says I haven't raised a complaint. ANOTHER FAIL

• 
  Evan Davis (@EvanD) reported 10 minutes ago from Solihull, England

  @virginmedia 2/ Despite that issue being due to a junction connection in the cabinet in the street, the op seems to refuse to look at that and just wants to reboot my router. Also claims it is due to my use of Modem Mode. Is there anyone in the UK I can contact regarding this?

• 
  Daisy (@s_birket) reported 16 minutes ago from Coventry, England

  @virginmedia Internet suddenly cut out yesterday, all checks done, but first available tech appt is 3rd Nov. I wfh, that will be 5 days without broadband. That's appalling.

• 
  James (@JMEden_97) reported 19 minutes ago from Solihull, England

  I hate VirginMedia me getting stupid little lag spikes

• 
  Gordé 🦩 (@ReissOmari) reported 21 minutes ago from Birmingham, England

  Ended up just reconnecting my TP Link router, it seems the problems were with my Hub 5 because everything seems to be working fine now. Not great @virginmedia

• 
  Stuart McCullagh (@stumccullagh) reported 21 minutes ago from Solihull, England

  @virginmedia TV completely down this morning ,it’s been intermittent since September nobody helps me just fobbed off. Who is the ombudsman over you I can complain to? I’m no longer prepared to keep paying for services I’m not getting.

• 
  Stuart McCullagh (@stumccullagh) reported 22 minutes ago from Solihull, England

  All TV boxes playing up , had issues for a couple of days now can’t get through on phones is there any issues in B37 area ? @virginmedia also I’ve been waiting nearly 2 years for my wifi booster

• 
  Robin Johnson (@robintjohnson8) reported 24 minutes ago from Coventry, England

  @virginmedia As I am a sane human being, I’ve already looked online for help. Why answer like this - an obvious bot response. ??

• 
  Satish Danny Paul (@________Danny) reported 30 minutes ago from West Bromwich, England

  @virginmedia I received my new 500+mps broadband only to get 6mps on my phone in my room. The Router is Terrible and cannot send the speed to devices via wifi. Not Good for anyone

• 
  Beard Punk (@BeardPunk) reported 31 minutes ago from Birmingham, England

  @virginmedia any updates on the VPN issue?

• 
  Gordé 🦩 (@ReissOmari) reported 31 minutes ago from Birmingham, England

  Mad that I pay £71 a month for 350mbps a month for @virginmedia for them to only supply me with 40mbps, internet is barely moving, can’t even load basic web pages on my MacBook or phone. Problems in the Birmingham area??

• 
  Stuart McCullagh (@stumccullagh) reported 34 minutes ago from Solihull, England

  @Ofcom can I complain about @virginmedia to yourselves? Had no TV service for nearly a month with no help.

• 
  Brian Cape (@BrianMCape) reported 35 minutes ago from Birmingham, England

  @virginmedia And this is why, I'll be reporting you to trading standards for fraudulent misselling/misrepresentation and then abdicating ALL responsibility/accountability to resolve. There's no security/DPA issues in you giving me a direct dial number via DM. You just don't want to resolve.

• 
  Stuart McCullagh (@stumccullagh) reported 35 minutes ago from Birmingham, England

  @virginmedia But when a contract is agreed like a mortgage or a fixed energy deal surely the agreement should last the full term. I’ve had issues since September & been told I can’t leave due to being under a contract so why should my costs go up when I’ve got an agreement in place until Dec

• 
  SorachiTim (@PolymathTim) reported 37 minutes ago from West Bromwich, England

  Zero Internet connectivity from @virginmedia now for pushing 12 hours. Resetting and/or powering down the hub does nothing, the diagnostic and fault tools just go round and around in an ever more boring circle. #LightningSpeedFarce

• 
  Brian Cape (@BrianMCape) reported 38 minutes ago from Birmingham, England

  @virginmedia Another fail. Well done 👏🏻

• 
  Alex Barker (@amancalledalex) reported 47 minutes ago from Coventry, England

  @GeorgeMonbiot @VodafoneUK I had a problem with @virginmedia which eventually got sorted out, but not before going to their Executive Team. Customer care was nonexistent on the phones. Customer care is challenging but staff need to show much more empathy with the customer.

• 
  Martin Price (@mrmjprice) reported 50 minutes ago from Birmingham, England

  @virginmedia I have been but they couldn’t get a good-enough price and directed me to the self-service page but I get “customer-exclusion” at the end of the URL which tells me to use chat.

• 
  Satish Danny Paul (@________Danny) reported 58 minutes ago from West Bromwich, England

  @virginmedia Hi, after raising 2 complaints for being missold my contract, no investigation done by virgin, no outcomes received. i am now bing asked to request my data (dsar), investigate the issue myself listenening to the recordings and send proof to virgin to review. shocking cust service

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  McDonald (@McAbc1977) reported 4 minutes ago

  @MadeleineEbbs57 @MalachySteenson Virgin media are literally paid taxpayer money to be sympathetic to the official line on this and many other issues.

• 
  Adam (@thisjoyfulhavoc) reported 6 minutes ago

  @virginmedia Looks like Sky when it rains. WTF 😭

• 
  Norbertsteelez (@norbertsteelez) reported 7 minutes ago

  @virginmedia No TV channels all day. Just pixelated pictures. Tried the the website and it cannot check the service for my area. Pretty poor and amateur. And all we will get is a meaningless apology. What would happen if I held back my payments for a period of time and then apologising?

• 
  Freddie Lumby (@FreddieLumby) reported 7 minutes ago

  @virginmedia @Da8blue How long will this issue persist for? It is a disgrace.

• 
  Andrew Thomas (@athomaswrites) reported 8 minutes ago

  @virginmedia Yup - my bill (Teesside) has gone up about a tenner, but my service is worse than ever. I'm seriously considering Starlink...

• 
  STEM by STM (@STEMbySTM) reported 8 minutes ago

  @virginmedia no availability to check service levels, awful system of a series of questions before you get through to report a fault, then awful hold tune, only for the call to terminate after an hour. Dreadful, dreadful customer service.

• 
  Caz (@Ca33ieKins) reported 11 minutes ago

  @virginmedia Pixelated channels! Can't watch anything at the moment. Still expected to pay bill though. Can't speak to anyone as per! Rubbish service.

• 
  John B (@JohnBar72896911) reported 11 minutes ago

  @ian_Leeds_UK @LouiseTregidgo @virginmedia Probably because its 3 hours later and we pay a fortune. Dodgy box prob gets better service and more reliable

• 
  MICHAEL (@WELSHDRAGON135) reported 12 minutes ago

  @virginmedia Paying for a service we cannot access . My contract is up soon 👋👋👋

• 
  Paul (@Santaxmas) reported 15 minutes ago

  @virginmedia is tv still down?