Virgin Media

Virgin Media Outage Report in Solihull, England

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The latest reports from users having issues in Solihull come from postal codes B91 and B90.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Solihull, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Solihull and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Solihull, England 11/23/2025 05:50

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (60%)

    Internet (60%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (12%)

    Total Blackout (12%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (1%)

    Phone (1%)

Live Outage Map Near Solihull, England

The most recent Virgin Media outage reports came from the following cities: Birmingham, Oldbury, Wednesbury, West Bromwich, Royal Leamington Spa, Solihull, Walsall, Willenhall, Redditch, Smethwick, Sutton Coldfield, Coventry, Nuneaton and Halesowen.

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City Problem Type Report Time
United KingdomBirmingham Internet
United KingdomBirmingham Internet
United KingdomOldbury Internet
United KingdomOldbury Wi-fi
United KingdomBirmingham Internet
United KingdomBirmingham Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Solihull, England

Latest outage, problems and issue reports in Solihull and nearby locations:

  • Ade1701 Ade1701 (@Ade1701) reported from Dorridge, England

    @virginmedia Waited over an hour on hold only to be hung up on by an extremely rude call centre operative after explaining I’m trying to administer my father’s account as he’s just died! @virginmedia you disgust me!

  • bjwgorman Ben Gorman (@bjwgorman) reported from Solihull, England

    @virginmedia Always but it makes no difference. There have been issues where I live since the start of lockdown. I have made a complaint but it’s gone no where.

  • ccfcfan Martin Warren (@ccfcfan) reported from Coventry, England

    Come on @virginmedia sort out your sky sports red button service not working

  • lorna_conway Doonie (@lorna_conway) reported from Redditch, England

    @virginmedia It's not an issues according to the site. It's working on wired connections. I'll be looking for compensation after this. If the costomer tells you there's a problem then take their word they're the ones paying you, why would they spend money other than to get what they pay for.

  • bicovico victoria nicholson (@bicovico) reported from Solihull, England

    @virginmedia I pay £22 for sky sports - asked for it to be removed and the price has only gone down £13 . How is that right, fair or legal ?

  • kchawla81 Kapil Chawla (@kchawla81) reported from Coventry, England

    @PapaNichs @virginmedia I wouldn’t recommend you go with virgin in any case, I recently signed up and have been repenting since... try Vodafone broadband hear that they’re proving great service/speed...

  • Ade1701 Ade1701 (@Ade1701) reported from Dorridge, England

    @virginmedia After a couple more wasted hours and speaking to two more useless, rude and incompetent call centre operatives your customer retention team actually listened. Might help if ALL your call centres were UK based and had some compassion.

  • lorna_conway Doonie (@lorna_conway) reported from Redditch, England

    @virginmedia Friday I booked an engineer as the WiFi on our hub keeps dropping. At the same time I upgraded my package. This includes tech help. Since Friday I've had no WiFi. I tried website chat but got dropped I've tried calling but was waiting too long. I'm getting bored!

  • Mylesahead Mick Sharry Esq. (@Mylesahead) reported from Coventry, England

    @virginmedia WiFi gone are you having problems ?

  • Stanton_J John Stanton (@Stanton_J) reported from Solihull, England

    @virginmedia help required, #customerexperience #badcustomerservice waiting for a call back since 1pm yesterday, Six times complained about the issue in last year each time told it will be sorted and it isn’t.... Do you want this customer or do you want to lose another to @skytv

  • stumccullagh Stuart McCullagh (@stumccullagh) reported from Solihull, England

    @virginmedia Internet down yet again!!!!! Awful customer service yet again!!!

  • Ade1701 Ade1701 (@Ade1701) reported from Dorridge, England

    @virginmedia Does anyone at Virginmedia ever actually answer phones? Calling from my parent’s number, supposed to be listed as vulnerable/priority. No answer for over 40 minutes! The hold music is torture, and zero indication of how long the queue is! Your customer service sucks!

  • essjayarr Samantha 🤶🏻 (@essjayarr) reported from Coventry, England

    It’s not just a Virgin Media issue I don’t think... we’re on Sky and it’s not working? #PUSB

  • SEllisXD Sophy Ellis (@SEllisXD) reported from Coventry, England

    @virginmedia Look at that on hold then cut off storey of this issue.... again and again and again and again I’ll just do the same again tomorrow

  • ccfcfan Martin Warren (@ccfcfan) reported from Coventry, England

    @RobGyde @BenjaminLipman Not working on virgin media

  • kchawla81 Kapil Chawla (@kchawla81) reported from Coventry, England

    @fraughtuk @virginmedia I’ve had the same horrible experience, it’s beyond shocking, and something that needs to be complained with the ofcoum ombudsman... @Ofcom

  • SEllisXD Sophy Ellis (@SEllisXD) reported from Coventry, England

    @virginmedia call dropped AGAIN 3rd time today from technical support, can’t use your online service as it’s saying I am no longer a customer but thanks for taking my bill payment today. That’s another 4 hours I won’t get back why is it so impossible to actually get some help?!?

  • simkins_tracey Tracey Simkins (@simkins_tracey) reported from Halesowen, England

    @virginmedia I am a new customer who was supposed to be installed yesterday, only to be told that they couldn’t do the job. I am now without any TV and broadband unable to work due to this.I am left without any contact & waiting for another he for c/services to answer!! 😡 Help!

  • EmmaJaneWylde Emma Jane Wylde (@EmmaJaneWylde) reported from Coventry, England

    @Virgin @virginmedia my virgin television and WiFi has gone down throughout my whole are, people reportinf on local community group. When will it be back on? Cheylesmore, Coventry. Need to work from home.

  • ccfcfan Martin Warren (@ccfcfan) reported from Coventry, England

    What’s happened to the Sky Sports Red Button service @virginmedia ? Not working

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • JoeC94_ Joe (@JoeC94_) reported

    @virginmedia yes ive tried everything, i asked for a booster upstairs ages ago and never got one, they said they would send one and never recieved it, but when my friend rings he gets one ... makes no sense

  • thatboyyudhz Yudhi B (@thatboyyudhz) reported

    @virginmedia Yeah service status has indicated that it’s been down for 2 days #shambolic

  • RoyWats09829184 Roy Watson (@RoyWats09829184) reported

    @virginmedia @dbl4k N16 North London, broadband down since 0730. Just been told it won’t be back on until 1930. What is going on Virgin???? I have to work!!!

  • AFCMan_Uk Dave Thorn (@AFCMan_Uk) reported

    Lol, VirginMedia scam callers are pathetic. (Blatantly Indian woman) "Hellow sir, how are you today? I am Angelina calling from Wirgin Media. I am seeing that you are having many problems with your internet"

  • DorothyGale1979 Jane Kiernan (@DorothyGale1979) reported

    @virginmedia why do you offer to deduct money from a bill, then not do it, then take 2 hours to reply to a complaint to tell us to go away, then never respond to our follow up. This is how you lose custom, you lied from the day we signed up. Cannot wait to leave.

  • DorothyGale1979 Jane Kiernan (@DorothyGale1979) reported

    Anyone else have an awful time with @virginmedia - I feel that we were completely miss sold. We’ve spent hours of our lives in call queues. The fibre internet has always been patchy, tv recordings not working, tivo box died. You’re always made to feel like your just a hassle.

  • AstrrixFn Astrrix (@AstrrixFn) reported

    VIRGIN MEDIA IS THE WORST ******* PROVIDER @Virgin

  • MartaCuriosity Marta Palacio (@MartaCuriosity) reported

    @virginmedia More than 4 hours already without service @virginmedia

  • TooEasyMatee TooEasyMatee (@TooEasyMatee) reported

    @virginmedia iv been having intermittent connection now for couple days what is going on with your service recently

  • RichardJSimmons Richard Simmons (@RichardJSimmons) reported

    @virginmedia Received that yesterday, no updates, it's been over a week of issues now, pretty frustrating!