Virgin Media

Virgin Media Outage Report in Solihull, England

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The latest reports from users having issues in Solihull come from postal codes B91 and B90.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Solihull, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Solihull and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Solihull, England 11/24/2025 00:40

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (60%)

    Internet (60%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (12%)

    Total Blackout (12%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Solihull, England

The most recent Virgin Media outage reports came from the following cities: Birmingham, Oldbury, Wednesbury, West Bromwich, Royal Leamington Spa, Solihull, Walsall, Willenhall, Redditch, Smethwick, Sutton Coldfield, Coventry, Nuneaton and Halesowen.

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City Problem Type Report Time
United KingdomBirmingham Wi-fi
United KingdomBirmingham TV
United KingdomBirmingham Total Blackout
United KingdomBirmingham Internet
United KingdomBirmingham Total Blackout
United KingdomBirmingham Internet

Community Discussion

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Virgin Media Issues Reports Near Solihull, England

Latest outage, problems and issue reports in Solihull and nearby locations:

  • adiDev0 adi (@adiDev0) reported from West Bromwich, England

    @virginmedia and the broadband has gone down again. Every day around midday. Phone app has problems reaching servers, web service status says my broadband is good. Router flashing or sorts of green lights.

  • SharonNaokes sharon Elizabeth Noa (@SharonNaokes) reported from Wythall, England

    @virginmedia why send me letters with no contact details on for me to get back to you, put my bill up, yet fail to provide the service I’m paying for! I’ve been trying for 3 weeks to contact you to talk about this! Shall I cancel my contract..yes as soon as I can get through 😤

  • PatrickBarnes17 Patrick Barnes (@PatrickBarnes17) reported from Birmingham, England

    @virginmedia I called 2 days ago, saying I wanted to leave, lady tried to say due to COVID other co. Not going into homes. First co.Called can fit when needed. Told only way to cancel contract is to call- last two days called about 10 times all staff busy call. How do I cancel?!

  • adam_jordan112 Adam (@adam_jordan112) reported from Birmingham, England

    @virginmedia I’m absolutely disgusted with the mobile messaging chat. I have been trying since 11:30am to speak to an advisor and still not getting anywhere. I’d now like to cancel my new order as I am disgusted with the customer service for a new mobile customer!!!

  • Crazikat2002 Liane Denton (@Crazikat2002) reported from Birmingham, England

    @virginmedia WiFi is down again and even my broadband won’t connect. Seriously Virgin sort this out it is causing me serious issues with my work 😭

  • Crazikat2002 Liane Denton (@Crazikat2002) reported from Birmingham, England

    @virginmedia It’s not the WiFi, I am hard wired into to the router. So there is no excuse for this poor service.

  • byronparsons05 byron parsons (@byronparsons05) reported from Solihull, England

    @virginmedia can you help! Or be the useless internet provider you have been for ages!!!!!! No ******* internet is 12!!!!!! ******* joke

  • bicovico victoria nicholson (@bicovico) reported from Solihull, England

    @virginmedia shocking service again today

  • stumccullagh Stuart McCullagh (@stumccullagh) reported from Solihull, England

    @virginmedia how the hell do I get an email from your company trying to reset a password on the app? All i want (for the last year) is working wifi engineer out last monday said i need a booster no help on phone or app or this absolutely shocking!

  • JohnStuWilson John Wilson (@JohnStuWilson) reported from Coventry, England

    Hi @virginmedia, my broadband isn’t working, but when I call the automated message tells me to call later as you’re too busy. How do I get my issue raised and resolved?

  • stumccullagh Stuart McCullagh (@stumccullagh) reported from Solihull, England

    @virginmedia Internet down again (had engineer here Monday). Cut off after a 62 minute wait! Tried the app won't let me log in as my password is wrong and it hasn't sent me any new password link (2 hours ago).

  • GaryStevens94 Gary Stevens (@GaryStevens94) reported from Curdworth, England

    @virginmedia @JamesMartin013 Same issue. As has previously been stated, this has been going on for weeks. Any chance of actually fixing this ?!!!?!

  • BarneyUoB Barney Scholefield 🌈 💙 (@BarneyUoB) reported from Birmingham, England

    .@virginmedia not your fault, but can you do more to stop the scammers? @NatWest_Help 🙏 thanks for prompt support! /2

  • JohnStuWilson John Wilson (@JohnStuWilson) reported from Coventry, England

    @virginmedia It’s an intermittent problem just with WiFi, no problem with connection into the house. Your app tells me my hub is too old.

  • Crazikat2002 Liane Denton (@Crazikat2002) reported from Birmingham, England

    @virginmedia Yes there are issues but seriously everyday issues with your service. Clearly I am not getting the service I am paying for it what what promised when I switched to you. I would like a call and a solution to this problem

  • Sammykins9486 Samantha (@Sammykins9486) reported from Birmingham, England

    @virginmedia can I get a contact number please which is actually going to lead to someone helping me?all my services are not working, im working from home and now losing wages as I cannot connect to work , this is ridiculous

  • byronparsons05 byron parsons (@byronparsons05) reported from Solihull, England

    @virginmedia is there any issues with internet today? It’s been down for three hours now

  • SharonNaokes sharon Elizabeth Noa (@SharonNaokes) reported from Wythall, England

    @virginmedia My main issue is that I need to speak to someone!! How do I do that? The line is constantly busy and won’t even put me on hold, the website says I need to speak to someone to deal with my requests! Can you see my problem? It’s appalling.I’m paying for a service I’m not receiving

  • stumccullagh Stuart McCullagh (@stumccullagh) reported from Solihull, England

    @virginmedia Yes i have , i cant get through to anyone as i was advised to go on the ap, ive requested a new password still waiting! I wanted to leave because of these problems was talked into having adeal as long(as I've stressed) the wifi was sorted even now writing this im using my phone

  • Karlos26899 Karl Hall (@Karlos26899) reported from Birmingham, England

    @virginmedia 30 day notice submitted and a very disappointed now to be ex-customer!!

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • emmieandmike Future Who Companion (@emmieandmike) reported

    @virginmedia Hi virgin! I wanted to report a scam number that keeps ringing up it has a cambs number and ive searched it up on google and its saying scam asking for money because apparently ive spent hundreds on amazon but obviously i put the phone down. What can i do to report?

  • ScottSullivan55 Scott Sullivan (@ScottSullivan55) reported

    @virginmedia overall there is no real desire in your call centers (specifically pre install team) to do anything other than read the script. There is absolutely no problem resolution plan in that script either. I was also told by your staff there is compensation for this wait?

  • Team_Mark Mark Read (@Team_Mark) reported

    @virginmedia residential account called your cust. retentions team now, they stated only no. to call 0800 073 7100 which I have, and the IVR states "due to the pandemic we have closed our offices" so we're at an impasse a team that wants to help but can't and a team that cannot be contacted!

  • MrPatrickMulder Mulder 🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@MrPatrickMulder) reported

    Hi @virginmedia I’m in SA2 and the internet has been down for over an hour. Can I please get an explanation as to why? My boss would like to know. This is for you Amy!

  • ValiantVilla Jay (@ValiantVilla) reported

    @virginmedia your useless service isn’t working again, I finally get through to someone that isn’t a robot and I’m told it’s an intermittent issue in the area. Funny that the person next door doesn’t have these issues. It’s been 6 months!

  • LouiseS_12 Louise Scott (@LouiseS_12) reported

    @virginmedia Hi The contact number does not work because I do not have an account or phone number to get through the automated service. Please advise.

  • delh2010 Del Hunter (@delh2010) reported

    @maryamnerjis @JamesTurner37 @virginmedia I’ve been with Virgin for some 20 years (only Broadband). Generally stable. Customer services are unpredictable when things go wrong : the experience James has enjoyed is rather standard. In fairness they have improved a little.

  • ScobieScobie Margaret Scobie (@ScobieScobie) reported

    Does anyone ever get successfully through to @virginmedia to cancel their account without holding for more than an hour?

  • salesgirl5000 julieGFNI (@salesgirl5000) reported

    @virginmedia totally let down by your service again! I’ve spent a fortune upgrading to be able deliver my service to my clients and your Broadband is shocking! Can’t get a human to speak to either! Disgraceful!!!

  • mcorrick87 Matt Corrick 🐮 (@mcorrick87) reported

    Surely @virginmedia has to be the worst broadband provider out there! Consistently cuts out and has issues 😔