Virgin Media Outage Report in Solihull, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Solihull come from postal codes B91 and B92.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Solihull, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Solihull and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 18: Problems at Virgin Media
Virgin Media is having issues since 08:20 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (22%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Solihull, England
The most recent Virgin Media outage reports came from the following cities: Birmingham, Royal Leamington Spa, Oldbury, Wednesbury, West Bromwich, Solihull, Smethwick, Redditch, Walsall, Willenhall, Coventry, Nuneaton, Rowley Regis, Warwick and Halesowen.
| City | Problem Type | Report Time |
|---|---|---|
 Birmingham |
Internet | |
| Birmingham |
Wi-fi | |
| Royal Leamington Spa |
TV | |
| Royal Leamington Spa |
TV | |
| Oldbury |
Wi-fi | |
| Birmingham |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Solihull, England
Latest outage, problems and issue reports in Solihull and nearby locations:
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✨ Hannah ✨
(@bevvyxo_) reported
from
Solihull, England
@virginmedia ‘s broadband is so awful. It’s speeds aren’t as advertised and there are constant issues. for the past 48 hours the internet cuts out every minute or two. Over. And. Over. Again.
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James Leeson
(@Shyman00) reported
from
Redditch, England
@LadyofLetter @virginmedia Same issue with BGT 😖
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🐰 Louise Owen 🐇
(@LovesBunnys) reported
from
Birmingham, England
@virginmedia Ok i think there has been a loss of communication from a customers point of veiw why would you say someone will contact you in 24 to 48 hours if they aren't, it makes me wonder why im still with virgin , as customer care is so poor i await some anwsers from you guys.
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🐰 Louise Owen 🐇
(@LovesBunnys) reported
from
Birmingham, England
@virginmedia Hi i would appreciate it if a response could be made rapidly as i have now been in contact with you for over two weeks regarding my matter with no resolve, goodwill gesture to keep me a customer, judt two calls from Micheal which were a waste of time still no resolution. Mrs Dews
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Evan Davis
(@EvanD) reported
from
Birmingham, England
@virginmedia HD is almost as good, but sport in SD is just horrible to watch
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Mat 🏳️🌈
(@EgglestonMathew) reported
from
Birmingham, England
Never mind Virgin media customers that don’t have mobile contracts. We’re happy to just keep turning our boxes on and off 4 times a day . Nice one 👍 @virginmedia
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Lynne Taylerson
(@Realtimeedu) reported
from
Birmingham, England
@virginmedia @Virgin_Victoria Call charges are not as bad as the wasted hour on the phone and another long wait ongoing now for the text help service to respond. Seems @MoneySavingExp forums are correct about difficulty leaving. All I need is a PAC texted or emailed to me and I'll be on my way.
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🐰 Louise Owen 🐇
(@LovesBunnys) reported
from
Birmingham, England
@virginmedia Hi i tweeted you guys last week and im still waiting for you to come back to me regarding my complaint which was closed down before i was asked if i was happy with the out come which i was not, i have not had a resolution from my complaint and im still not a happy customer
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🐰 Louise Owen 🐇
(@LovesBunnys) reported
from
Birmingham, England
@virginmedia Hi Michael from your team telephoned me on wednesday regarding the complaint i made about the way i was treated by your collections agent after speakibg to michael he said that i would receive a call within 24 to 48 hours from either himself or one of your team with a resolution.
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Lynne Taylerson
(@Realtimeedu) reported
from
Birmingham, England
@virginmedia I am waiting, for 15 hours so far. Am thinking of ringing the upgrade or new phone line as I'm sure I'll be dealt with straight away then. Ofcom will be able to advise me I'm sure with help of @MoneySavingExp
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Ray Allden
(@baggiedude54) reported
from
Birmingham, England
@blaneywba @virginmedia ITV & ITV plus 1 & ITV4 not working either
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Mars Audiac Quintet
(@Studio2Stereo) reported
from
Warwickshire, England
@naturalsystah @virginmedia Same here. Rubbish service.
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Infamous Suk
(@InfamousSuk) reported
from
West Bromwich, England
One of the worst things i have ever done is move from @EE mobile to @virginmedia mobile as 4g is slower than a slug... currently getting 0.48mbps even my school internet was 2mb 15 years ago pdl 😡😡
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Charles Shakespeare
(@Howenblue) reported
from
Halesowen, England
@virginmedia Last Friday I was promised call back by your Customer Care within 3 working days. I'm still waiting ....
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Paula Senior
(@paulasenior44) reported
from
Birmingham, England
@virginmedia And to add to that 7 calls to your customer service and we going round in circles. Appalling customer service
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Ray Allden
(@baggiedude54) reported
from
Birmingham, England
@blaneywba @virginmedia Damn it. Wifey will make me watch BGT now !!
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Mike Hamer
(@Plumberguyuk) reported
from
Birmingham, England
Lloyds Bank is proberly the worst bank with the worst ideas of customer service I have come across in my life even worse than virgin media, your laughable and ameture approach to customers is pathetic, I should be using you as a example of bad customer service in my next series
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🐰 Louise Owen 🐇
(@LovesBunnys) reported
from
Birmingham, England
@virginmedia michael at support promised to call me back after 2 days and still not had a call back
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🐰 Louise Owen 🐇
(@LovesBunnys) reported
from
Birmingham, England
@virginmedia The complaint should not be closed down as ihe said that a team member would get back to me with a resolution to the complaint and a gesture to me, and then if i was happy with the outcome the complaint would then be closed.
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Donna B
(@beasknees81) reported
from
Redditch, England
@virginmedia Help...!!! Got home after picking up the kids and my Internet is now down, the green lights are on the hub one flashing. Rebooted twice, managed to check the status online and says everything is OK with the Internet. Been like it for 45 minutes to nearly an hour
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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KB
(@HartlepoolLoyal) reported
@SIMA1872 @virginmedia Never experienced nothing like it. Having to repeat the stuff 5 times after getting passed about to other departments.
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XnNitro
(@XnNitro) reported
@virginmedia I presume I'm getting compensation for the 2/3 weeks this issue has been going on for.
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Broomey
(@Broomey6) reported
@virginmedia @virginmedia I'm still not up an running and being told I have to wait for an engineer for 5 days What sort of joke is that. So my service goes down ans apparently it's all back up now. But I have to wait 5 days. Joke
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Paul Buckle
(@Buck1e) reported
@virginmedia Well it's already cancelled. Your scaremongering retentions advisor who will happily lie to keep a customer and no doubt his commission for doing so instigated that decision. Openly lying about your services and other suppliers isn't good business practice.
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Giles Batchelor
(@GilesBatchelor) reported
@KimMCutter @vmbusiness Kim I'd suggest it's because "high quality customer service" and "virgin media" are often mutually exclusive concepts?
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.
(@ggh1992) reported
@HartlepoolLoyal @virginmedia Mate they do that to everyone that tries to cancel you just need to complain about it
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Chris Grannell
(@CJGrannell) reported
@Beviathan @virginmedia Awful service
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Charlie Strachan
(@CharlieStracha2) reported
from
Manadon, England
@virginmedia tried calling as my TiVo box has no signal & won’t turn on. Your customer service is not even working 😤
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kevin cox
(@kevincox4) reported
@virginmedia Tried to make a complaint was refused
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Sue Higgins
(@SDH1844) reported
@virginmedia Just to help you understand. I am the account holder. We have to conduct conversations via Whatsapp. Your agent had no ability to Whatsapp my daughter or add her to the chat. Virgin mobile cannot call my daughter. Which number shall my daughter call you on please?