Virgin Media

Virgin Media Outage Report in Solihull, England

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The latest reports from users having issues in Solihull come from postal codes B91.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Solihull, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Solihull and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Solihull, England 02/23/2026 22:40

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (57%)

    Internet (57%)

  2. Wi-fi (21%)

    Wi-fi (21%)

  3. Total Blackout (10%)

    Total Blackout (10%)

  4. TV (7%)

    TV (7%)

  5. E-mail (3%)

    E-mail (3%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Solihull, England

The most recent Virgin Media outage reports came from the following cities: Birmingham, Oldbury, Rowley Regis, Warwick, Halesowen, Walsall, Redditch, Coventry, Solihull, Sutton Coldfield, West Bromwich, Royal Leamington Spa, Wednesbury, Nuneaton and Smethwick.

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City Problem Type Report Time
United KingdomBirmingham Internet
United KingdomOldbury Internet
United KingdomBirmingham Internet
United KingdomBirmingham Internet
United KingdomOldbury Internet
United KingdomBirmingham Internet

Community Discussion

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Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Solihull, England

Latest outage, problems and issue reports in Solihull and nearby locations:

  • DeanCondliffe dean condliffe 🏴󠁧󠁢󠁥󠁮󠁧󠁿 (@DeanCondliffe) reported from Birmingham, England

    @virginmedia Poor internet. 500+ disconnections in a week when I’m paying for the highest package. Tried to downgrade package to save money, told I can’t. List is endless & all on file, supposedly!

  • DeanCondliffe dean condliffe 🏴󠁧󠁢󠁥󠁮󠁧󠁿 (@DeanCondliffe) reported from Birmingham, England

    @Kimothy_roll @virginmedia @Ofcom It’s just really poor customer relations. To not respond to a complaint. Only interested in taking your money, once they have that they no longer care.

  • notdodgy Roger Leitch (@notdodgy) reported from Solihull, England

    @virginmedia Every morning around 9:30 this week, our business broadband has stopped working. Lights look normal and we need to power cycle to get service back. What's going on? Postcode B90 3BD Do you have a back up option available as this affects card payments.

  • akz147 Aqeel Butt (@akz147) reported from Birmingham, England

    @virginmedia What does that even mean .. she cut me off after 2 hours of waiting on the phone.. what type customer service is acceptable at virgin media!!

  • notdodgy Roger Leitch (@notdodgy) reported from Solihull, England

    @vmbusiness Every morning around 9:30 this week, our business broadband has stopped working. Lights look normal and we need to power cycle to get service back. What's going on? Postcode B90 3BD Do you have a back up option available as this affects card payments.

  • DeanCondliffe dean condliffe 🏴󠁧󠁢󠁥󠁮󠁧󠁿 (@DeanCondliffe) reported from Birmingham, England

    @virginmedia No. This whole conversation is about VM saying they will contact me to discuss my complaint and VM thinking it’s ok not to call and the complaint will just fizzle out. Do you have an email address I can write to please?

  • scbadham Scott badham (@scbadham) reported from West Bromwich, England

    @virginmedia So why do you just feel that this next appointment is going to be a waste of time because I already know what the issue is and he’s I’m gonna have to rebook another appointment for someone else to come out and sort the issue out

  • leomountford4 leo (@leomountford4) reported from Birmingham, England

    @virginmedia help

  • scbadham Scott badham (@scbadham) reported from West Bromwich, England

    @virginmedia Engineer visit happened last week and I was told I need a new cable fitting outside my property when I have said this to your fault Steen I have tried charging me £25 and now they are just sending out an engineer to look for problems yet again

  • DeanCondliffe dean condliffe 🏴󠁧󠁢󠁥󠁮󠁧󠁿 (@DeanCondliffe) reported from Birmingham, England

    @virginmedia Still waiting on a call from 26th April. Spoke to customer services several times. No success. Really annoying that it’s so difficult for somebody to pick the phone up and talk. Perhaps VM know that they are in the wrong. @Ofcom thoughts? Always collect payments in time eh, Dean

  • stevewhittbrum Steve Whittington (@stevewhittbrum) reported from Birmingham, England

    @virginmedia still not received service. Cut off twice in last two calls having waited a long time to get through. How can you resolve please ?

  • DeanCondliffe dean condliffe 🏴󠁧󠁢󠁥󠁮󠁧󠁿 (@DeanCondliffe) reported from Birmingham, England

    @virginmedia They lied and told me that they had called the house phone. They hadn’t. They updated my contact number to my mobile. I chased this 4 days later and was told my number had been updated and the complaint was still open and I will receive a call. Guess what?

  • Covlad459811 chris (@Covlad459811) reported from Coventry, England

    @virginmedia No problem guys managed to get it after about 15 mins

  • benritmeyer Ben Ritmeyer (@benritmeyer) reported from Solihull, England

    @virginmedia broadband down in B92

  • crowley1959 Paul M Crowley (@crowley1959) reported from West Bromwich, England

    @virginmedia The link you sent me only covers complaints about your services not account payable or refunds. I feel someone needs training. Awful service, I am going to this in the hands of a debt collection agency.

  • Wanty72 Paul Want (@Wanty72) reported from Royal Leamington Spa, England

    @virginmedia messaging you here as using the website to find help I just get lots of Bad Request errors. Our Virgin Box keeps turning on and off by itself and we need a replacement. Please advise, thanks

  • curtis_thomas97 Curtis Thomas (@curtis_thomas97) reported from Nuneaton, England

    @virginmedia 2 weeks because of your incompetence and you act like it's not your problem. My partner works from home so explain to me how she will do that because you have failed to provide me the service on the agreed date?

  • Covlad459811 chris (@Covlad459811) reported from Coventry, England

    @Wozza5882 @virginmedia Not working for me me either

  • marieluc marie lucid 💙 (@marieluc) reported from Coventry, England

    @virginmedia can’t access #TysonFury fight ?help

  • Dereklad derek (@Dereklad) reported from Birmingham, England

    Virgin media is a good sim card to have in birmingham.dont touch three network there crap.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • claseymour Charlotte Seymour (@claseymour) reported

    @virginmedia How do I speak to someone in customer service? Messaging service not working and no answer on the phone for over half an hour the last time I tried. Have been trying to speak to someone for nearly a year.

  • WayneBolton13 Wayne Bolton (@WayneBolton13) reported

    @virginmedia sick of your poor internet no answer to my complaint cant get through on phone

  • 1stCallTrailers 1st Call Trailers (@1stCallTrailers) reported

    @Virgin Virgin media what a complete and total waste off time had no internet since friday . spent 2 days trying to call total load off crap . no replys or answer . not been able to do any work

  • PhilBixby Phil Bixby (@PhilBixby) reported from York, England

    @jamesnewton_me @LindaHurrell @virginmedia Well, don't feel too bad since you're clearly not alone! If they've not delivered a working service can you switch without penalty?

  • GYV205 GYV20 (@GYV205) reported

    @virginmedia Hi. There has been a fault in our wifi since tuesday and we still haven’t got connection. We’ve been on hold for 1 and a half hours and got disconnected and now waiting again. You sent a new hub and that doesn’t work and the engineer couldn’t fix it. Please advice us

  • therichharris Richard Harris (@therichharris) reported

    @virginmedia Still waiting and have now been ignored by technical and passed to somewhere else. This is only my life I’m wasting here. @virginmedia please help. Awful broadband and even worse customer service.

  • beykayak beykayak (@beykayak) reported

    @virginmedia Thanks but I still can’t work out from that how I can phone you with a billing query? I have tried your message service. Put simply it doesn’t work

  • _jgriffin Jonathan Griffin (@_jgriffin) reported

    @GetMeAManager @VirginMediaCorp @virginmedia Thanks for your help but it is now sorted and I have been compensated. And there failure to deliver adequate customer service and follow their own policy is only their fault.

  • spongy37 Paul Spong (@spongy37) reported

    @virginmedia can't get through on the phone my WiFi speed is very slow when I should have 500gb. Its been like it for a few .months now all reset done etc whats the issue getting 🧀 off now!!!!

  • emibear emibear (@emibear) reported

    @virginmedia on hold for an hour, still not spoken to anyone, TV has stopped working and Internet unhappy. All ‘fixes’ attempted with no joy- really missing online chat and very unhappy with a service I pay a lot of money for.