Virgin Media Outage Report in Solihull, England
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The latest reports from users having issues in Solihull come from postal codes B91.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Solihull, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Solihull and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (59%)
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Wi-fi (18%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Solihull, England
The most recent Virgin Media outage reports came from the following cities: Oldbury, Birmingham, Rowley Regis, Coventry, Wednesbury, Nuneaton, Walsall, Royal Leamington Spa, West Bromwich, Solihull, Redditch, Sutton Coldfield, Smethwick and Halesowen.
| City | Problem Type | Report Time |
|---|---|---|
 Oldbury |
Internet | |
| Birmingham |
Internet | |
| Birmingham |
Internet | |
| Birmingham |
Total Blackout | |
| Rowley Regis |
Internet | |
| Birmingham |
TV |
Community Discussion
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Virgin Media Issues Reports Near Solihull, England
Latest outage, problems and issue reports in Solihull and nearby locations:
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Adam
(@brumadam) reported
from
Birmingham, England
@virginmedia hi, since we’ve upgraded to 1gb and hub 4 we’ve had problems connecting @Tesla M3 to WiFi. Advised the Plume mesh might fix it and we can receive FOC but been out of stock all year it seems. Any idea when they might be back in stock to try and fix our issues please?
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Roy Kyffin
(@RoyKyffin) reported
from
Birmingham, England
@virginmedia Hi web page not working when IMEI put in and confirm button selected. Nothing happens.
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David Ian Harris
(@davidiharris) reported
from
Birmingham, England
@virginmedia who can I speak to about your shambolic customer service!!!??? 💩
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Dan Lympany
(@DanLympany) reported
from
Coventry, England
@virginmedia No there isn't. You guys can't help me? Who can help me then?
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Tahmehtay
(@tahmehtay) reported
from
Birmingham, England
@virginmedia seems to supply only just above half of the country, but if you change address to an area they don't supply YOU have to pay £240 exit fee. Do not use them if you can't see into the future and know for sure that you will never move. Insane!
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Dr Ioannis Azoidis
(@azoidismd) reported
from
Birmingham, England
@virginmedia Yes, everyone is sorry and everyone understands but no one wants to help. I still haven’t cancelled and you ask me to pay early cancellation fees after raising the prices. If not talking about the current contract I stayed a customer for almost 4 years even with the abuse I got.
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Lacie_Adams
(@Lacie_Adams1) reported
from
West Bromwich, England
Well done @virginmedia screwed up again.. even on an online chat when it is written down infront of you you end up removing elements of my package I have specifically asked you to keep on 😡 it would be nice to have one good experience with you. How do I log a complaint?
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Mark Cottrill
(@Markycot) reported
from
Solihull, England
@virginmedia for the second day out of the last 60 hours we have no Internet or TV in the B92 area!! You do know the rules are still to work from home if you can don’t you? Atrocious service and reliability!!
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Samantha Worrall
(@Samsmilew) reported
from
Warwickshire, England
@virginmedia Hi there Can you confirm there is a technical issue your end with the audio description permanently on despite following instructions to switch off when recording from ITV. Found several tweets about the same issue?
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Coral Musgrave 🇪🇺🇬🇧🇳🇴
(@travellingcoral) reported
from
West Bromwich, England
@ThatLyndsey @priddy @virginmedia We sent it as advised as a tracked delivery with proof of postage. That's why it's £11. And they're charging £10 admin fee to disconnect our phone line. Absolutely shambolic service. #utilitywarehouse
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blaster66
(@blaster1966) reported
from
West Bromwich, England
@virginmedia All OK now but didn't have any service for 12 hours
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Jonathan Ward
(@jaward916) reported
from
West Bromwich, England
@virginmedia Yup, seems your systems have issues so the poor chap's calling me back later!
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Mark Cottrill
(@Markycot) reported
from
Solihull, England
@virginmedia Internet and TV down yet again and this after a debacle of a mis sold “extra” remote control this weekend, absolute disaster and terrible customer service!
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James Kerr
(@james_h_kerr) reported
from
Studley, England
@KRIPTO99 @virginmedia I’m currently surveying my village on our local Facebook group. Loads of people having the same issue, but nothing coming up as a ‘known network issue’. I agree - it’s making working from home challenging.
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Tahmehtay
(@tahmehtay) reported
from
Birmingham, England
In addition to the cost of a new home that I have to furnish fully top to bottom, @virginmedia is trying to charge me £240 exit fee when THEY don't supply the new address. This is seriously getting me down. I can't even afford necessities.
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King Of Ink Land ®
(@king_body_art) reported
from
Birmingham, England
@shannonkeatingx @virginmedia Guessing you tweeted them after there closing hours. Ring them up make an official complaint this is an error that many fall short off. Plus you have the option of switching. @richardbranson name dragged through mud with these telecoms business
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Roy Kyffin
(@RoyKyffin) reported
from
Birmingham, England
@virginmedia Hi, why does my 4g signal drop to H when I have or use voice call? Never used to happen when you were tied in with EE. Internet settings are correct. Thanks
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Tahmehtay
(@tahmehtay) reported
from
Birmingham, England
@virginmedia is trying to charge me an exit fee of £240 because I am changing address. I would continue with their service, except THEY don't supply the new address. How is this OK? How is such a large company getting away with such a brazen scam. Wow!
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Darren Dunbar
(@darrendunbar70) reported
from
Birmingham, England
@coopersalty I strongly suggest you invest in Sky or Virgin media then. Having an old TV with only 5 channels is the problem here!!
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Jonathan Ward
(@jaward916) reported
from
West Bromwich, England
@virginmedia Morning! So I checked the app for status and was fine, but on the website it said known issue all services. So I subscribed to the SMS alerts and it was "back" at 22:03. Hopefully it stays that way!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Andy Watt
(@Andy_Watt) reported
Thanks for your email about your ridiculous @o2 price rise @GarethTurpin. As a @virginmedia and O2 customer for many years, I have decided to cancel all our family mobile lines and home broadband as a result. I'd sure many others are leaving due to the immoral #o2priceincrease.
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Bazlowww
(@Bazlowww) reported
Trust virgin media to let me down again 🤬😤 No Internet for me for UP TO 24 TO 48 HOURS 🤬🤬🤬 Legit ready to dig a hole and cry in it 🥲
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Deppresso
(@Deppresso) reported
@_shannonC @virginmedia Ah ok, so your max upload was 1 when it was broken? My issue does seem different then, if I upload to YouTube it'll be 20 up, but then dip to 1 up a few times in a minute. Probably packet loss that is rectifying itself. But with twitch, any large packet loss can't be fixed
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Leon Rockett
(@RockettLeon) reported
@virginmedia I ran your checker several times. It says everything is working, & your employees stick to that script, even though others in area also report issues, as do 3rd party monitoring websites. I would suggest your checking tools dont work properly. 3days now with intermittent service
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Xen Mint
(@XenMint) reported
Virgin media are increasing their charges by the rate of inflation PLUS 3.9%. And they'll do the same every year going forwards. Even if inflation is ZERO, they'll still increase it by 3.9%. That means your income has to increase by inflation+3.9% to NOT become poorer. **** Off.
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Nicola Askham #TheDataGovernanceCoach
(@Nicola_Askham) reported
@virginmedia With the new price increases (I was shocked at the RPI plus 3.9% every year) I do hope @virginmedia invests in growing its customer service team and improving access to it. It has been extremely painful getting anyone apart from you (LS) to even speak to me about this.
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selihdivad
(@wotsits4lyf) reported
@ohsinnerman @virginmedia We are busy trying to leave them as due shortly, promised the world to sign us up and customer service pretty much disappeared after that. We were advised that f we were unhappy with the increase in APR bump we could leave without fees. Hopefully the same might apply to you?
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anthony bennett
(@mrantsb) reported
@Fifakill_ @virginmedia Every single night between 8 and 9 my Internet is non existent on virgin media and the customer support people are completely un helpful. The only thing to do is switch I've been going threw this for over 12 months with them. Luckily my contract is almost up.
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shan🌹
(@_shannonC) reported
@Deppresso @virginmedia i spoke to them multiple times in Jan and they just kept promising different dates it would be fixed by. nothing else. compensation thing says you’re only entitled if it’s down so many times but it won’t cover just being down for a few hours no matter how many days consecutively
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Helen S
(@McFly_Mad) reported
@virginmedia The time it's gonna be fixed keeps changing. Perhaps stating what's actually wrong and why the completion time keeps getting changed would be better as it just looks like no-ones doing anything atm. E.g. due to more extensive damage than originally thought it'll now be tomorrow.