Virgin Media

Virgin Media Outage Report in Solihull, England

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The latest reports from users having issues in Solihull come from postal codes B91.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Solihull, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Solihull and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Solihull, England 02/02/2026 16:10

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (57%)

    Internet (57%)

  2. Wi-fi (19%)

    Wi-fi (19%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Solihull, England

The most recent Virgin Media outage reports came from the following cities: Birmingham, Oldbury, Coventry, West Bromwich, Walsall, Solihull, Royal Leamington Spa, Sutton Coldfield, Rowley Regis, Wednesbury, Nuneaton, Redditch, Smethwick and Halesowen.

Loading map, please wait...
City Problem Type Report Time
United KingdomBirmingham Internet
United KingdomOldbury Internet
United KingdomCoventry Wi-fi
United KingdomBirmingham Internet
United KingdomBirmingham Internet
United KingdomBirmingham Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Solihull, England

Latest outage, problems and issue reports in Solihull and nearby locations:

  • alex_bann Alex Bann (@alex_bann) reported from Birmingham, England

    @virginmedia New V6 box (less than a month old) alternates between flashing red & white lights. Tried to reset using your help guide - still not working. How do I sort this out? #childreninthehouse

  • Ade1701 Ade1701 (@Ade1701) reported from Dorridge, England

    @virginmedia Why is it your call centres and your web chat give no answer for hours on end, and your website constantly falls over returning error messages.... “Whoops! Something went wrong!” Your customer service is a joke!

  • Ryan_Parfrey Ryan Parfrey (@Ryan_Parfrey) reported from Coventry, England

    @virginmedia Still no reply to my complaint

  • Tricia__Winspur Tricia (@Tricia__Winspur) reported from Birmingham, England

    @virginmedia Parents experiencing continual issues with their Virgin services... have tried contacting Virgin for over month and continually on hold. Now on hold again and this issue needs to be resolved. Elderly parents and no mobile. Any help as this is disgusting service!!

  • MattyladKRO Matt Smith (@MattyladKRO) reported from Birmingham, England

    @virginmedia I hung on for 45 mins then you hung up ....disgusting customer service tell me why I shouldn’t just cancel and go elsewhere after suing you for breach of contract

  • 8a1rd gary baird (@8a1rd) reported from Whitnash, England

    @virginmedia poor signal will hopefully be cleared up as paid for box office boxing and keeps interrupted signal warning!

  • AnnaavfcEdwards edowards (@AnnaavfcEdwards) reported from Birmingham, England

    No sound on my TV for 4 days, tried all the usual re boots and resets, countless calls to virgin on hold for over an hr only to be cut off, am now waiting for a callback off them that probably won’t come, disgraceful service,can anyone help @virginmedia

  • Ryan_Parfrey Ryan Parfrey (@Ryan_Parfrey) reported from Coventry, England

    @virginmedia still no reply to my complaint!! 1 whole month ago

  • Ryan_Parfrey Ryan Parfrey (@Ryan_Parfrey) reported from Coventry, England

    @virginmedia still no response to my complaint a month ago

  • omarqureshi Omar Qureshi (@omarqureshi) reported from Birmingham, England

    @Mattplaysgames7 @virginmedia Looks like the Erdington area is down

  • dean_kavanagh Dean Kavanagh (@dean_kavanagh) reported from Solihull, England

    @barbs_paul @EE Up there with @virginmedia, horrendous service for existing customers!

  • roachie1969 Jeff Roach (@roachie1969) reported from Solihull, England

    @virginmedia what are the customer service hours at the moment?

  • Ryan_Parfrey Ryan Parfrey (@Ryan_Parfrey) reported from Coventry, England

    @virginmedia still no reply to my complaint from 18th November. Great service

  • LB_WFC Liam (@LB_WFC) reported from Willenhall, England

    @virginmedia Internet for the past 3 days has been absolutely awful!

  • LB_WFC Liam (@LB_WFC) reported from Willenhall, England

    @virginmedia It does. The internet will randomly cut out then come back on 2/3 minutes later. I’ve factor reset it via the router setting and a manual factory reset with no luck.

  • AnnaavfcEdwards edowards (@AnnaavfcEdwards) reported from Birmingham, England

    @virginmedia Still no help for her she’s now back at work tomorrow and not home till 6.30 pm just not good enough !!

  • alexlowe95 Alex Lowe (@alexlowe95) reported from Birmingham, England

    @virginmedia I’m trying to watch virgin tv through Firefox on my Amazon fire stick, but I keep getting an error message ‘sign in failed’ although it doesn’t even give me the option to enter an email address to attempt to sign in?

  • a_Muss60 Andy (@a_Muss60) reported from Solihull, England

    @virginmedia 😱 a 100mb internet, TV and phone service that works.

  • Ryan_Parfrey Ryan Parfrey (@Ryan_Parfrey) reported from Coventry, England

    @virginmedia still no reply to my complaint a month ago or reply to my tweets. You're awful

  • MattyladKRO Matt Smith (@MattyladKRO) reported from Birmingham, England

    @virginmedia That service is useless it makes up things that isn’t the question I ask

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • Snomys2 Brad.s (@Snomys2) reported

    @zkhussain @virginmedia Good luck with that it took me 3 hours to cancel mine. Useless.

  • hamgammon Scott (@hamgammon) reported

    @virginmedia Its not an issue with our systems, they are fine and other ISPs were routing fine. Its between us and them, that was only affecting VM customers of both home and business connections. I apprectate you are on twitter trying to help but I just wanted status on if you were having..

  • altiar0101 Muffy0101 (@altiar0101) reported

    @virginmedia how does it take 9 hours to fix an outage, well you hope only 9 hours most likely won’t be the internet back up til late tomorrow because you apparently are incapable of fixing an issue that let’s be honest you most likely caused in the first place.

  • AsciAshley ashley (@AsciAshley) reported

    @virginmedia. just payed £98 on a service that doesn't work properly. Been in and out since December. Customer service useless because the automated message tells us there's a problem. Even though service down say there's no issue. Seems to be getting worse instead of better

  • chocoboneal 𝕟𝕖𝕒𝕝 (@chocoboneal) reported

    @virginmedia @dhall1ootball Wasnt trying to be rude btw :)

  • zuuuweemama zukuma (@zuuuweemama) reported

    @virginmedia Crocodile Tears by Kwes E, Goldstone by Namani and Collateral Damage by BXKS 😈

  • naporter76 Natasha Porter (@naporter76) reported

    @virginmedia has the registration issue been fixed yet? Not seen any update since the post on the help forums last week.

  • hamgammon Scott (@hamgammon) reported

    @virginmedia issues routing at the time. Plus the forum you sent me to doesnt help at all.

  • Bronwen0705 Bronwen (@Bronwen0705) reported

    @virginmedia So my only option is messaging which never works or gives automated messages or wait on hold for 50 minutes again. Great. I was only considering leaving, but this has made up my mind for me.

  • StephLC2010 Steph (@StephLC2010) reported

    @virginmedia Hiya, thanks. As I can't call them, please can you just pass onto the Complaints team that C-060522257 can't ring back but they have my email, which I would prefer to communicate on. I have emailed their Resolution email address too. Thanks