Virgin Media Outage Report in Solihull, England
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The latest reports from users having issues in Solihull come from postal codes B91.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Solihull, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Solihull and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (58%)
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Wi-fi (18%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Solihull, England
The most recent Virgin Media outage reports came from the following cities: Birmingham, Royal Leamington Spa, Walsall, Oldbury, Sutton Coldfield, Coventry, Rowley Regis, Wednesbury, Nuneaton, West Bromwich, Solihull, Redditch, Smethwick and Halesowen.
| City | Problem Type | Report Time |
|---|---|---|
 Birmingham |
Internet | |
| Birmingham |
Internet | |
| Royal Leamington Spa |
TV | |
| Birmingham |
Internet | |
| Birmingham |
Internet | |
| Birmingham |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Solihull, England
Latest outage, problems and issue reports in Solihull and nearby locations:
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Richard hamilton
(@PhotographyWeb) reported
from
Birmingham, England
@virginmedia @MoneyTelegraph virgin media had me on the phone for one and a half hours And approximately fifty minutes of that was on hold of good as far as to say that virgin media is the worst large company I’ve ever dealt with
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Ewan Davis
(@WoodcoteEwan) reported
from
Royal Leamington Spa, England
@vmbusiness you seem to have a major outage but I can find a status page with information on your website
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Verinderpal
(@VinCheema) reported
from
Birmingham, England
Broadband down @virginmedia been about 20 mins on hold and still waiting #CustomerServiceWeek
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J
(@jamies144) reported
from
Birmingham, England
@virginmedia That it can not login.
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Steve Goodman
(@stevegoodman) reported
from
Nuneaton, England
@WebAsh @virginmedia You never know they might offer you the new customer discount if you stay for another year... Yes they've wasted my time too
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Steve Goodman
(@stevegoodman) reported
from
Nuneaton, England
@WebAsh @virginmedia This is exactly the crap I had to go through. It's a stupid dance designed to extract more money from people. It's crazy you need to phone and ask for the price offered on the website, they say no, you cancel, then a few days later they offer it..
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Ian Jones
(@jones_ianm) reported
from
Royal Leamington Spa, England
@SkyHelpTeam red button not working on Virginmedia platform. Unable to watch the football
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Sharon Baker
(@DixeyBaker) reported
from
Birmingham, England
@virginmedia why can I never get through .... I get a letter saying please call us ...... 25 mins on hold so far .... so frustrating
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🐺WereWolfish
(@unit_1974) reported
from
Birmingham, England
I’ve now had two messages from @virginmedia threatening to Charge us for equipment WHICH WE HAVE ALREADY RETURNED! There is no way to respond to the message and I don’t like being threatened! You customer service is getting worse!
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Richard hamilton
(@PhotographyWeb) reported
from
Birmingham, England
@virginmedia @MoneyTelegraph Virgin Media is the worst broadband and TV provider i have ever dealt with! Customer service is petulant and intentionally left me on hold until after closing hours the company over charged me by £30 and refused to give it back! I am disgusted
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Steve Valentine
(@SJV1957) reported
from
Warwickshire, England
@virginmedia you are next to useless. Broadband playing up all day and virtually unusable - phone up and when eventually get through to someone, they say they will do some checks, put me on hold and then after 15 minutes hang up! Pathetic
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Μarinos
(@PapaIsZeus) reported
from
Solihull, England
Virgin media fix up your interbet bruv
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Grimm
(@grimm_karl) reported
from
Birmingham, England
@virginmedia Shocking customer service signed up a few weeks ago for fibre given an installation date called the day before to ask me when I would like to book the install then telling me they have a problem on the site and will get in touch in 7 days.
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Evan Davis
(@EvanD) reported
from
Bournville, England
@virginmedia Yes. I’ve been to that page. Says I have to report to you a total loss of service, yet the page to do that is broken! @Ofcom
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mo4g
(@mo4g_777) reported
from
Birmingham, England
@virginmedia has WiFi in perry barr gone down
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Daniel
(@dperkins84) reported
from
Coventry, England
@virginmedia I don’t get signal in 2 of the bedrooms upstairs.
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Daniel
(@dperkins84) reported
from
Coventry, England
@virginmedia I’m just trying to order a WiFi booster box, but its proving difficult. Been online waiting for someone to help for 20 odd mins the website don’t let me order it. How hard can it be
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Ian Patch Partridge
(@patchpartridge) reported
from
Whitnash, England
@virginmedia Only a reference number so looks like Nicola has not processed it as a complaint ! After 5 months
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🐺WereWolfish
(@unit_1974) reported
from
Birmingham, England
@pie1883 @virginmedia Already had multiple calls over years, with poor to not resolution of problems. Then hassle phone calls trying to get us to switch packages when we opted to cancel and failure to respond to complaints and such… It’s like being hounded.
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mo4g
(@mo4g_777) reported
from
Birmingham, England
@virginmedia services for broadband once again not working B42,
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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RebeccaChance
(@MsRebeccaChance) reported
@virginmedia So I am telling you that your public team did indeed assist me with this a few months ago by getting in touch with the complaints team, who contacted me, SB. Has the policy changed? Or are you wrong? Or were they wrong back then? I'll need this info for the complaint to CIFAS.
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spikeymikey
(@spikey_mikey72) reported
@virginmedia @StarTouchTyping Good luck virgin left us with no service for 13days cancelled install at 11am on the day and old provider **** us down next day, virgins solution to this was to sell us a dongle for £50
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Justin M-J 🏳️🌈
(@justinandghosty) reported
The worst customer service I've ever had. On the phone to @virginmedia for over 4 hours, bounced from pillar to post, still no internet access, instead of moving my connection, they cancelled my contract and started a new one. So now I'm over-paying, and bound for 18 months??
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Gareth Main
(@GarethMain) reported
The soundtrack to both lockdowns has been me shouting “**** @VIRGINMEDIA” the most unreliable internet provider I’ve ever encountered. Dropouts daily since mid April and not fixed. Genuinely detrimental to my working life with piss poor customer service
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widowmuse
(@widow1775) reported
Just phoned @virginmedia trying to reduce my bill £61.50 a month is far too much for me. Thank you for being a valued customer for 5 years best we can do is £60 are you joking?! Think I’ll be going to sky #rediculous #notokhun
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Chris Heywood
(@Chrishwd) reported
@virginmedia another 1hr on hold for my broken router and the call times out and I have to start again. Unacceptable AGAIN please can you contact me now or I’m off to BT
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mike astley
(@mikast71) reported
@virginmedia Hi, the issue is still the same with the hub3 not behaving well and the coverage being poor too. I’ll probably have to put it into modem mode and spend some more money on a proper mesh router.
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JRF
(@JonathanF1875) reported
@virginmedia Can anyone help please? I've been trying to call the helpline and it's just constantly on hold. Thanks.
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Micky Ginn
(@mickyginn) reported
@virginmedia I managed to get a technician to visit next Monday. It took 1 hour and 1 minute to sort. The conversation lasted 3 minutes. The customer service we have to put up with is nigh on disgusting 🥵🥵🥵
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Kristel Cornell
(@k_co) reported
@rana_banana @virginmedia I have been literally messaging their chat feature every night at 12:23 when our internet drops out. They don't get back to me for 2 hours. Then when I wait 8 min to answer their message, the system kicks me out. It's awful.