Virgin Media Outage Report in Solihull, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Solihull, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Solihull and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (61%)
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Wi-fi (16%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Solihull, England
The most recent Virgin Media outage reports came from the following cities: Birmingham, Oldbury, Willenhall, West Bromwich, Redditch, Smethwick, Walsall, Sutton Coldfield, Coventry, Nuneaton, Royal Leamington Spa and Halesowen.
| City | Problem Type | Report Time |
|---|---|---|
 Birmingham |
TV | |
| Oldbury |
||
| Birmingham |
Wi-fi | |
| Birmingham |
Internet | |
| Birmingham |
Internet | |
| Birmingham |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Solihull, England
Latest outage, problems and issue reports in Solihull and nearby locations:
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Gaynor Chapman
(@ChapmanGaynor) reported
from
West Bromwich, England
@virginmedia how long is this network going to be down. I can’t make calls on my mobile and I have no internet connection and haven’t had any since about 1pm , not happy
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Paula Senior
(@paulasenior44) reported
from
Birmingham, England
@virginmedia I am away in Europe again from tomorrow and need a service that works. I have been on hold for 30mins several calls and your assistant cut me off despite a promise at the start of the call that they will ring straight back should the call end. I’m still waiting 2.5hr later!!
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Adam
(@baggies_i) reported
from
Birmingham, England
@virginmedia It's not some 😂🙈 it's everyone mate noticed my Google pixel just went to H+ from 4G so appears you've switched everyone to 3G while fixing the issue. #virginmobile
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Jamie
(@JWilliams_94) reported
from
Birmingham, England
@idlecreative @virginmedia They probably won’t tell you much but it’s definitely a regional problem me and other I know are suffering the same problem with all the other people putting it too Twitter
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Matt Tall 🤝
(@MattTall3) reported
from
Coventry, England
@richardbranson @virginmedia it’s down again internet and tv
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Tony T
(@apt1955) reported
from
Wythall, England
@virginmedia Unbelievably poor service! My broadband and phone line cut off by your contractors without so much as a basic check that the cable was providing service. Now got to wait days for service to be restored.
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Caroline James
(@kittykaz13) reported
from
Birmingham, England
@virginmedia Thank you, yes, I just called them after it happened again! They are sending a technician out to see if the area fault from last Sunday has caused an issue on my line, as this issue only started then, a tech is coming out on Tuesday
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Caroline James
(@kittykaz13) reported
from
Birmingham, England
@virginmedia No known issues, there was on 28/04, same thing signal cutting out, supposedly fixed 29/04, but since then there were brief signal losses a couple times a day every day, another known issue raised 06/05 fixed the same day, yesterday had no problems, but today issue is worse
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Kate Wright ◣ ◢
(@Wrightgal80) reported
from
Birmingham, England
@danhounslow @virginmedia They are bull shit! I sit next to the router and sometimes have to take my phone off WiFi so things load.
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Tony T
(@apt1955) reported
from
Wythall, England
@Bluhawk1875 @vmbusiness Hope not! Maddening thing is they were working next door to tidy up the awful cabling job they'd done when they replaced our cable, the guy rang his boss about what to do with the badly installed cable and was just told to cut it! No check to see if it was live!!!
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Jamie
(@JWilliams_94) reported
from
Birmingham, England
@virginmedia Nothing about Wi-Fi on the service page but by looking at the other 1000s of tweets from people with the same exact issue I’m clearly not going to get a solution anytime soon
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Phillip | The Web Engineer 👨🏻💻 🌋
(@TheWebEngr) reported
from
Birmingham, England
@virginmedia my wife is on the 4th phone call to you guys and is in tears beacuse she is stressed out by one of your operators who she cannot understand and has made her incredibly upset. My wife has major health issues and you are not helping at all.
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Tony T
(@apt1955) reported
from
Wythall, England
@virginmedia is a case of complete incompetence by your engineers. Complaint reference is COM103375838. Have had no contact. What you can do is find out why a manager authorised a live cable being cut and get the engineers back to reinstate my service.
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Mat 🏳️🌈
(@EgglestonMathew) reported
from
Birmingham, England
Feel sorry for the poor bloke at Virgin Media that’s answered the phone to Matthew
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mo4g
(@mo4g_777) reported
from
Birmingham, England
@virginmedia maybe if virgin didn’t spend shedloads of money on crap adverts and looked after your customers better it would mean something
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Samantha
(@Sammykins9486) reported
from
Birmingham, England
@virginmedia It is a media issue, I sent off the documents over a month ago confirming new account holder , no reply or confirmation this has been actioned at all. Weeks on end trying to sort one issue that should be easy is unacceptable
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Tony T
(@apt1955) reported
from
Wythall, England
@virginmedia I have reported it at about 11.45 this morning. Wasn't given a fault reference, told a ticket had been raised and I would get a message to my mobile from field support engineers but it might be days before anything can be done. Heard nothing yet. Also raised a complaint as this..
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Roggy
(@RuthOlive1968) reported
from
Solihull, England
@virginmedia Mine down today and it's a crucial time for my children's uni work with dead lines . Not a happy customer.
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Matt Nash
(@djmattnash) reported
from
Coventry, England
@virginmedia Yea both, and all since I served my 30 day notice, surprise surprise... don’t worry about it though, I haven’t got another two hours to wait on hold trying to get through to your abysmal ‘customer service’ so I’ll just tether to my mobile for the rest of month...
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Paula Senior
(@paulasenior44) reported
from
Birmingham, England
@virginmedia Please can you call me. I am ready to cancel if this is not resolved today. Your service does not meet even the minimum standard required.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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CJ
(@FlynnJonas2) reported
@virginmedia How would I know…. That service is broken too… just get a nice white screen to look at when trying to look… hey I could phone the service team and be on hold for over an hour… but honestly what’s the point
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SHERI
(@Sheri_Barrett) reported
@virginmedia Understandable, but this is now the fifth time the time has changed. When will it be fixed? What is the issue? As a customer who works from home, I need to be able to plan around this. This is extremely disruptive.
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Suzanne mousley
(@Suzannemousley) reported
@virginmedia why after spending over an hour on the phone to upgrade my package do I now have to phone back 48 hours later to order a pod to boost my signal? This is not good customer service
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Webster
(@Webster141) reported
@virginmedia Red Phone is flashing when the Internet first cut out. After reboot had the same red phone flash but with green WiFi and green up/down + bottom light flashing green
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Hayley Woodrow
(@hayley_woodrow) reported
@virginmedia Iv have just been on the phone for over an hour to try and sort out my package- the issue has still it been resolved and this happens month after month- I will now be going. To citizens advice about how to deal with this. I am continually being charged double!
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Shellish 🏁🟥⬛️🟧 🐴
(@ShelleyThistle) reported
@virginmedia Hi. It’s ok. Panic over. All seems to be back up. The service page online needs looked at though. Thanks.
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maddy
(@MahdiAkib) reported
@virginmedia utterly shocked with the level of poor service and lack of communication from the team, specifically the Moving team, trying to find out why despite both my neighbours having access to virgin broadband I cant have virgin media with me, will be moving house very soon.
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ManiSandhu.NFT
(@MoannyMani) reported
@virginmedia The engineer came and said he has to let his manager know. Very polite and understanding but did not have any info about what the booking was for. On top of that when he checked your system not once has this issue been booked in correctly for a team run a cable to the house
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Webster
(@Webster141) reported
@virginmedia Just the TV, Broadband "no known issues" I can almost guarantee whatever technician in the area is trying to fix TV is breaking my Internet. And I've about had enough. 4/7days I've had zero Internet access.
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Turneep 💙🇪🇺 Ⓥ
(@Turneeps5) reported
@virginmedia Hi - I actually do need a bit of help… just had an email confirming the changes on my account, it states my bill going forward will be £123.58/month when I agreed to £71/month (next bill will be £112.75 which I understand may include some charge for replacing the WiFi extender)