Virgin Media Outage Report in Halesowen, Dudley, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Halesowen, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Halesowen and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
November 17: Problems at Virgin Media
Virgin Media is having issues since 04:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (61%)
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Wi-fi (16%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Halesowen, Dudley, England
The most recent Virgin Media outage reports came from the following cities: Birmingham, Oldbury, Willenhall, Dudley, Kingswinford, Wolverhampton, West Bromwich, Redditch, Smethwick, Walsall, Sutton Coldfield, Kidderminster, Brierley Hill, Stourbridge and Halesowen.
| City | Problem Type | Report Time |
|---|---|---|
 Birmingham |
TV | |
| Oldbury |
Internet | |
| Birmingham |
Internet | |
| Willenhall |
Internet | |
| Oldbury |
Wi-fi | |
| Birmingham |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Halesowen, England
Latest outage, problems and issue reports in Halesowen and nearby locations:
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Simon Pugh
(@simonpunch) reported
from
Wolverhampton, England
@virginmedia just had the call ended by your overseas call centre not the greatest service in the world!!
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Dicky Dodd
(@DickyDodd) reported
from
Wolverhampton, England
Now holding for 20 minutes @virginmedia Customer retention department obviously trying a different tactic to keep me as a customer I've been with this company since 1997 and this how I have to be treated.
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Georgie Colley
(@GeorgieMaley) reported
from
Kidderminster, England
Why can’t media providers just get into the 21st century and make it easier for households, by having contracts based on a joint accounts. That way, both home owners can call up about any problems! Data protection my arse @virginmedia @SkyUK
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Mike Hamer
(@Plumberguyuk) reported
from
Birmingham, England
@virginmedia one good thing is I can demonstate in my customer training sessions how not to treat customers, thank you for the material Virgin Braodband
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Mike Hamer
(@Plumberguyuk) reported
from
Birmingham, England
Virgin Media should be reported to the advertising standards, for lies, what a total load of crap, try getting your customer service telling the truth for a start .
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GTAssociates
(@GTAssociates) reported
from
Redditch, England
@virginmedia Media Services,. We have always passed security and never had this issue before!
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Dicky Dodd
(@DickyDodd) reported
from
Wolverhampton, England
@virginmedia You seem to find it very easy to let go a loyal customer of 23 years. You won't be that sad.
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GTAssociates
(@GTAssociates) reported
from
Redditch, England
@virginmedia 8 conversations to cancel our service and cxl confirmed by virgin. Cancellation first made on 28 Feb. Just received a bill and you have billed for April and May. What a shambles you are! Get your act together now! I have paid final balance & no more is due!
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Darran Attwell
(@DarranAttwell) reported
from
Dudley, England
@virginmedia can someone help me with a bill... I’ve been charged twice for the same bill both times overcharged. And I’m struggling over the phone.. can someone please DM me please
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🐺Wolfish
(@unit_1974) reported
from
Birmingham, England
Made a complaint to @virginmedia 10 days ago via their online service with a 7 day anticipated response time and yet have heard nothing since the acknowledgement of my complaint. This basically sums up my experience over the past year of ineffective response to our issues.
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Mike Hamer
(@Plumberguyuk) reported
from
Birmingham, England
@virginmedia Just had a look at what you've sent, you lot are a real joke, you screw up and then push customer to do all the work and hope they give up, I surggest you find another job far as possible form customers,
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Bill Bishop
(@ArcanumDesign) reported
from
Halesowen, England
@virginmedia Tom, I already have, and they refused to match the same cost when the introductory offer finishes. You are still over charging me £125 p.a. for being an existing customer. Please have a UK customer manager contact me
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Dicky Dodd
(@DickyDodd) reported
from
Trysull, England
@virginmedia media retentions and I got cut off and no call back. Ambismal customer service.
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Dicky Dodd
(@DickyDodd) reported
from
Wolverhampton, England
So I've been on hold to @virginmedia Customer retentions for 17 minutes... Unreal.
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Kerri
(@WestonKerri) reported
from
Birmingham, England
@virginmedia absolute joke !! worst customer service provided ! #whybother
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Howard Martin
(@HJMKent) reported
from
Kidderminster, England
@virginmedia Yes but I just tells me there are no problems. It did the same thing a few weeks ago but stopped when I held wifi button down - it's now constantly flashing & that wont stop it & web site says in normal operating all green lights should be off.
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🐺Wolfish
(@unit_1974) reported
from
Birmingham, England
@CapnKink @virginmedia They don’t even respond when you complain. I haven’t got the patience to keep phoning to get a temporary fix. Just gotta decide which service to switch to and they’re gone.
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sammy♥
(@SammyLouisee_) reported
from
Wolverhampton, England
So after having problems with @virginmedia mobile decided to join @ThreeUK let’s hope this is a better network 🙌🏻
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Mike Hamer
(@Plumberguyuk) reported
from
Birmingham, England
@virginmedia I don't think much will happen given virgin's track record but on the plus side you've given lots of material for my delegates on next Saturdays Customer Service module.
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🐺Wolfish
(@unit_1974) reported
from
Birmingham, England
@virginmedia Broadband issues since May 2018. Multiple calls to customer service with no permanent fix. Last time I called I was asked the same questions repeatedly then cut off. Want a new hub that works and a bill review as it’s gone from £65 to £79 since Sept 2018!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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kayleigh vialls
(@kleex) reported
@virginmedia So in order to get my problem resolved you are advising me to contact you & raise a complaint using the same number that I’ve been on hold too for hours on end!! 👏🏼👏🏼 if I could get through & resolve my problem I wouldn’t need to complain!! I have now contacted the Ombudsman
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Raj
(@RSS_86) reported
@virginmedia Trying to cancel my contract but ringing the number and most times it says ring back were too busy. Got through once & it said over an hour wait. Correct me if I am wrong, 0345 number from my mobile, is that charging me? If so, how much will that cost me? Ridiculous.
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PumphyCC 💙
(@PumpherstonCC) reported
@virginmedia despite a phone call to your team, and engineer ur team have installed fibre at the wrong address - digging up an 80+ year olds garden, despite her protests! service number 0345 454 1111 not taking calls, Keir Construction not taking calls...who do we speak to?
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Pete Parker
(@Parqueros) reported
@virginmedia 3: A different engineer came out and swapped out the cabling from the outside box on the wall to the inside box. This did not resolve the issue and the engineer noted that our WiFi signal keeps dropping...
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Luke
(@luke_sinclair_) reported
@virginmedia how do I cancel my services with you if you hang up the call after an hour?
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Paul Adamczuk
(@PaulAdamczuk) reported
@virginmedia I’m experiencing very poor broadband speed today in Greenbank Edinburgh, are there any know issues?
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Sarah
(@wiltshiregal) reported
@virginmedia 2/2 we have tried numerous devices in her room that work well in the rest of the house, but constantly drop in her room. It is the furthest room away from the hub which is probably the issue.
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Dr.Bone R.S. OB/GYN I Created MMDMA in"96" Ret.Vet
(@BoneGyn) reported
@kingmacinchina @Zoompad @virginmedia I Had The Same Problem w/ Comcast Here Paying For a 175 Connection and Only Getting on Avg.30 At Best 50.. I Told Them I Will Be Suing Them For My Time Trying to Resolve Their Over Billing & Not Getting Close to What I Paid For.. My Rate $500 per Hr. I Told Them Before Hand !
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SUNNY M
(@sunnym321) reported
@virginmedia I have sent a letter and an email showing the paper trail and asking someone to contact me. I receive a generic response telling me to message your text service. Your text service tell me to contact the credit team by email. I get no response.
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Pete Parker
(@Parqueros) reported
@virginmedia 5: These engineers arranged for another team to rectify the water logging issue. They have yet to do this.