Virgin Media

Virgin Media Outage Report in Halesowen, Dudley, England

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Halesowen, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Halesowen and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Halesowen, Dudley, England 03/19/2025 00:15

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (55%)

    Internet (55%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (14%)

    Total Blackout (14%)

  4. TV (7%)

    TV (7%)

  5. E-mail (6%)

    E-mail (6%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Halesowen, Dudley, England

The most recent Virgin Media outage reports came from the following cities: Birmingham, Walsall, Dudley, Redditch, Smethwick, Sutton Coldfield, Brierley Hill, West Bromwich, Solihull, Wolverhampton, Stourbridge, Oldbury, Wednesbury and Bromsgrove.

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City Problem Type Report Time
United KingdomBirmingham Internet
United KingdomBirmingham Internet
United KingdomBirmingham Internet
United KingdomBirmingham Total Blackout
United KingdomBirmingham Internet
United KingdomBirmingham Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Halesowen, England

Latest outage, problems and issue reports in Halesowen and nearby locations:

  • scgough §↯mØn (@scgough) reported from Birmingham, England

    Anyone else experiencing DNS issues for certain sites. UK based. I’m getting unresolved errors via virgin media net but ok via mobile data. #dns #networking

  • EgglestonMathew Mat 🏳️‍🌈 (@EgglestonMathew) reported from Birmingham, England

    @virginmedia It’s been an issue since we had it installed . Had 3 engineers visit. Never works at full speed

  • _baggyaaron baggy (@_baggyaaron) reported from Birmingham, England

    @virginmedia fuming. Just been in his for half hour for someone to end the call as soon as they pick up. Awful service

  • EvanD Evan Davis (@EvanD) reported from Birmingham, England

    @virginmedia It’s only been in the past few weeks that it’s gotten so bad. I was getting updates 2 weeks ago from @EE saying they were doing work in my area, but have heard nothing since. Shame you don’t have wi-fi calling

  • Mr_PaintPots David Wright (@Mr_PaintPots) reported from Solihull, England

    @virginmedia As you can imagine, this has been discussed with many of your team, at length, with no resolution. The response is shambolic. Virgin is seemingly incapable of providing any service whatsoever in our case. Disappointing doesn't cover it, shockingly inept is a start.

  • EvanD Evan Davis (@EvanD) reported from Birmingham, England

    @virginmedia I’ll try texting. I only have 1 bar of signal

  • markshawnwo mark shaw (@markshawnwo) reported from Birmingham, England

    @virginmedia internet down in Birmingham checked with reported issues and not known anything else reported it

  • gmb_sarahjames Sarah James (@gmb_sarahjames) reported from West Bromwich, England

    @virginmedia major loss of service 2 days now on broadband and tv, can anyone explain why please. Happy to send details via DM

  • BrummieGem Lady Gemma (@BrummieGem) reported from Solihull, England

    @virginmedia need to change their hold music - I’ve just listened to the same song 3 times!!! 😤 I’m sure they just want me to put the phone down!!! 🙉

  • TheCarlFord Carl Ford 🐝 🏎⚽️🥊 (@TheCarlFord) reported from Kinvere, England

    I can’t call you because @ThreeUKSupport are providing a crap service and have been for 3 weeks because of a bit of rain! Time to have a chat with @virginmedia @O2 @VodafoneUK I think, neither #Sky not #Three value customers. @Three_Is_Broken

  • gjw1603 Gary Webber (@gjw1603) reported from Birmingham, England

    @virginmedia Price rises, overseas call centers, the time spent on the phone listening to the nausiating voice. Suggest you look at social media and learn about your shocking reputation and customer service. Im out !!

  • 2108blondie Sasha Swapp (@2108blondie) reported from Birmingham, England

    @virginmedia Used to work for the company know all about rebooting after a fix. Just done *** and TiVo box again whilst still waiting for someone to answer the phone and it still doesn’t work. Absolutely shocking

  • hiltonleanne79 Leanne (@hiltonleanne79) reported from Birmingham, England

    Does anybody actually work at @virginmedia Customer Services! Have been on hold for over 20 mins on phone and is the second time I’ve had to call, no response on messaging either! Can anyone from @virginmedia assist before I raise this further with CEO @TomMockridgeVM

  • carl_morgan3 carl morgan (@carl_morgan3) reported from Solihull, England

    @virginmedia is there an issue with services in the B90 area. Cheers

  • corbettcollins Ash Corbett-Collins (@corbettcollins) reported from Birmingham, England

    @gaz112 @virginmedia That'll be the same @virginmedia that sends passwords out by post, complete with other sign in information. They're pretty much a joke at this point.

  • Kal_Ajimal Kal Ajimal (@Kal_Ajimal) reported from Solihull, England

    How hard is it to report a problem to my landline telephone @virginmedia totally ridiculous been on hold 30 minutes

  • hiltonleanne79 Leanne (@hiltonleanne79) reported from Birmingham, England

    @virginmedia I’m sure you’re really sorry...sorted now without any help from yourselves. I do hope your CEO is aware of how shockingly abysmal your customer service is and I speak from experience.

  • bevvyxo_ ✨ Hannah ✨ (@bevvyxo_) reported from Solihull, England

    Spent 45 mins on the phone to @virginmedia to agree a new contract. I didn’t receive the confirmation email as agreed so rang up to check only to be hold there was no record of it and they couldn’t honour it. 10/10 customer service there 🙄

  • MattyladKRO Matt Smith (@MattyladKRO) reported from Birmingham, England

    @virginmedia If they ring again I will cancel

  • unit_1974 🐺Wolfish (@unit_1974) reported from Birmingham, England

    @BankerJase @virginmedia I’ve yet to deal with a Virgin Media team that provide decent customer service. Which is why I’ve given up on TV/Telephone. Broadband will only last if they maintain a service.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • lufc1990 Scoffa1990 (@lufc1990) reported

    @virginmedia do you ever answer your web hat services? Last night waited over an hour! Currently been waiting since 8.42 this morning for help! Disgusting customer service!

  • BazLion420 🏆👀 (@BazLion420) reported

    @virginmedia U were doing works in my area last week and my internet has been shocking ever since. Were no problems before..

  • thbjenkins TJ (@thbjenkins) reported

    Can log in now all the priority tickets have sold out. What a **** show. Then again, that do you expect from @O2 and @virginmedia

  • davefrumtarn Dave France (@davefrumtarn) reported

    @virginmedia I’m sorry but the app not working is the least of the issues. I have had 2 appointments booked 4 messages saying there booked and no one came or let me know. I’ve done now calling up an sorting this I can’t afford to lose any more money booking time off to sort this. Please sort.

  • jpsully2401 Jim Sullivan (@jpsully2401) reported

    @aim_ross1311 @virginmedia Always the same I am afraid, unlike energy providers they don’t have to advise of best rates you could get being the same as a new customer 😡

  • sceptic81 Tom (@sceptic81) reported

    @SweetTw08375560 @IslingtonBC @IslingtonLibDem You need to contact the local councillors responsible for Yonge park. It's a Virgin Media service cabinet: they will need exact address/cabinet no.

  • russcole_5050 Russ Cole (@russcole_5050) reported

    @virginmedia Bu the way it’s taken 5 months to get to this stage and you have not called me ( a customer) once during that time.

  • Outspokenalso M ✝️🛶 (@Outspokenalso) reported

    @virginmedia Just put phone down after 34 minutes getting nowhere except more angry

  • Jimmeny_bobs James Hartley (@Jimmeny_bobs) reported

    @virginmedia your customer support is shockingly poor. Especially as you can't even acknowledge an area outage or communicate information to tour customers

  • RickBeenham Richard Beenham (@RickBeenham) reported

    @virginmedia Internet very slow to non-existent this morning in SW15. Can’t do my work. Are you able to offer any info please?