Virgin Media

Virgin Media Outage Report in Halesowen, Dudley, England

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Halesowen, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Halesowen and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Halesowen, Dudley, England 03/19/2025 02:45

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (55%)

    Internet (55%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (14%)

    Total Blackout (14%)

  4. TV (7%)

    TV (7%)

  5. E-mail (6%)

    E-mail (6%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Halesowen, Dudley, England

The most recent Virgin Media outage reports came from the following cities: Birmingham, Walsall, Dudley, Redditch, Smethwick, Sutton Coldfield, Brierley Hill, West Bromwich, Solihull, Wolverhampton, Stourbridge, Oldbury, Wednesbury and Bromsgrove.

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City Problem Type Report Time
United KingdomBirmingham Internet
United KingdomBirmingham Internet
United KingdomBirmingham Internet
United KingdomBirmingham Total Blackout
United KingdomBirmingham Internet
United KingdomBirmingham Internet

Community Discussion

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Virgin Media Issues Reports Near Halesowen, England

Latest outage, problems and issue reports in Halesowen and nearby locations:

  • MutliRaceMan Jean Thierry 💙 (@MutliRaceMan) reported from Birmingham, England

    @virginmedia It was a five minute fix, but she lost one month of TV access as a result. She’s a nurse so arranging a daytime appointment took a while because of her work patterns. It’s her first home of her own and I felt she had been treated in a less than respectable manner.

  • leeharris85 lee harris (@leeharris85) reported from Dudley, England

    @virginmedia I’ve tried calling got through being on hold for 30 minutes waiting to speak to a manager as I’ve been told I need to pay for something others have free and been cut out again!!!

  • DorisLee1966 Judy Lee (@DorisLee1966) reported from Dudley, England

    @theMrsH89 @virginmedia l upgraded my internet with Virgin and it’s dreadful. The process still isn’t sorted out lm being charged incorrectly and it won’t be put right until complaints sort it out. I’m still waiting for complaints the service for broadband and the customer is poor and very stressful

  • NannieHelen Helen Croft (@NannieHelen) reported from West Bromwich, England

    @virginmedia It’s the WIFi and what can you do about it? I’ve been a customer for many many years and this issue is causing aggravation. Surely I should expect uninterrupted service all day every day. It’s not cheap either is it??

  • benavfcfranklin Ben Franklin. (@benavfcfranklin) reported from Dudley, England

    @virginmedia No they asked me to do some checks which I did then never got a response again. This has been going on weeks now.

  • leeharris85 lee harris (@leeharris85) reported from Dudley, England

    @virginmedia customer service as good as ever told I’m being put through to another team.... then cut off

  • benavfcfranklin Ben Franklin. (@benavfcfranklin) reported from Dudley, England

    @virginmedia my WiFi is running at 3.4 download speed. This is the 3rd time I’ve contacted and done tests and still no fix has been made.

  • ThatNeilFleming neil fleming (@ThatNeilFleming) reported from Wolverhampton, England

    @virginmedia take a look at the replies to your Facebook ads. Virtually every comment the same patchy broadband connection and absolute dog **** customer service

  • MartinClarke165 Martin Clarke (@MartinClarke165) reported from Birmingham, England

    @virginmedia No service still. Outrageous. No customer support. Online mths all day. Great advert for Virgin. The most reliable broadband provider #poorservice

  • benavfcfranklin Ben Franklin. (@benavfcfranklin) reported from Dudley, England

    @virginmedia Yes this was after I reset. I have been trying a hub reset regularly and it doesn’t help. How do I check the package I am on? Im not sure.

  • DorisLee1966 Judy Lee (@DorisLee1966) reported from Dudley, England

    @virginmedia I’ve called and called l’ve used the chat line numerous times. A agent opened a complaint in early feb l received a letter saying all sorted when it wasn’t there are 2 complaints outstanding and my accounts are still wrong.

  • richiebunn Dickie B (@richiebunn) reported from West Bromwich, England

    The award for the worst ever customer service goes to @virginmedia over an hours wait to get through.

  • psicorps2000 David H-T 🏳️‍🌈🇪🇺🇳🇴🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@psicorps2000) reported from Solihull, England

    Anybody in B37 with a @virginmedia box having problems with their boxes rebooting? Ours has done it twice without warning this evening.

  • henry_1664 Andrew Grove (@henry_1664) reported from Birmingham, England

    Can anyone tell me how you get @virginmedia to respond to and deal with complaints? I am at the end of my tether with them! I have raised 4 complaints now and they have unsatisfactorily responded to 1 which I called back about to keep the complaint open only for them to close...

  • benavfcfranklin Ben Franklin. (@benavfcfranklin) reported from Dudley, England

    @LDTomo @virginmedia 3 times I’ve contacted them now & they’ve done **** all about it. Want £100+ to move a router as well the jokers.

  • MutliRaceMan Jean Thierry 💙 (@MutliRaceMan) reported from Birmingham, England

    @virginmedia My daughter had to make 2 phone calls to your customer service department to resolve a problem with her new TV box in November last year. She was almost 2 hours on the phone & then an engineer visit solved the problem. Engineer admitted the setup instructions were at fault.

  • RoyKyffin Roy Kyffin (@RoyKyffin) reported from Birmingham, England

    @virginmedia why has my mobile signal strength dropped now Virgin Mobile is piggybacking off Vodafone? Used to be full strength when you used EE.

  • benavfcfranklin Ben Franklin. (@benavfcfranklin) reported from Dudley, England

    @LDTomo @virginmedia **** that they ain’t having more money off me when their speeds should be much better. It’s never been this bad so there’s an issue somewhere.

  • MutliRaceMan Jean Thierry 💙 (@MutliRaceMan) reported from Birmingham, England

    @davesumnersmith @virginmedia I have realised that talking to Twitter teams is of limited value. The responses are scripted and when they’re painted into a corner, they just stop responding. Customer Service has become a contradiction in terms. My daughter has had similar experiences with Virgin Media.

  • mercede72928186 Mercedes Hodson 👷🏻‍♂️💁🏼‍♀️ (@mercede72928186) reported from Wednesfield, England

    @Carol74438555 I was having issues with Virgin media too but they are sending me an updated box out so hopefully it will be ok then

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • marioandreazza bikedude (@marioandreazza) reported

    @BelarmineC @virginmedia Having the same issue, Virgin Media saying no outage in the area on their support.

  • Jonestaxi1 Jack.Jones108@yahoo.co.uk (@Jonestaxi1) reported

    @virginmedia have tried to contact your customer service team this morning. 1st time was on hold for 20 minutes then cut off second time 25 minutes then cut off. Unacceptable .sort out your customer service please. Contact me via dm please.

  • MalpioBCFC Philip Malpas (@MalpioBCFC) reported

    @virginmedia 11to 4pm was friday. When complaining after waiting 2 hours told cant have refunds for my loss of service too? Starting to rethink about leaving once contracts ends. Plus im on m100 package and get 51 speed download your site suggests min is 54 up to 100?

  • danbrazieruk Dan Brazier (@danbrazieruk) reported

    Yo, @virginmedia I'm trying to cancel my account having moved house and I can't get through to anybody on the phone or live chat without /massive/ wait times and when I do I get connected I get transferred and dropped. Wanna reach out so I can avoid just stopping paying you?

  • PaulDEdwards Paul Edwards (@PaulDEdwards) reported

    @BelarmineC @virginmedia Looks like they are doing works on the network at the moment. Could be a while.

  • elllewis_ elliott (@elllewis_) reported

    @virginmedia my wifi has completely gone down this morning, switched it on and off and now not even registering on any of my laptops?!

  • AdamDentPR Adam Dent (@AdamDentPR) reported

    @virginmedia do you have an outage problem in Kenilworth Warwickshire?

  • Jsplee1 Ziga Ziga (@Jsplee1) reported

    @virginmedia is down in SE9. When will this be fixed?

  • aliendude aliendude (@aliendude) reported

    @virginmedia, what gives with your broadband service, 3 days it's been out of action now

  • marioandreazza bikedude (@marioandreazza) reported

    @BelarmineC @virginmedia Got a reply from support saying the ETA is for 5pm to have the service back to normal.