Virgin Media Outage Report in Halesowen, Dudley, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Halesowen, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Halesowen and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
April 16: Problems at Virgin Media
Virgin Media is having issues since 07:20 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (13%)
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TV (8%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Halesowen, Dudley, England
The most recent Virgin Media outage reports came from the following cities: Birmingham, Solihull, Walsall, Redditch, Dudley, Wolverhampton, Stourbridge, Kidderminster, Bilston, Oldbury, West Bromwich, Sutton Coldfield, Smethwick, Brierley Hill and Wednesbury.
| City | Problem Type | Report Time |
|---|---|---|
 Birmingham |
Phone | |
| Birmingham |
Internet | |
| Solihull |
TV | |
| Walsall |
Internet | |
| Walsall |
TV | |
| Redditch |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Halesowen, England
Latest outage, problems and issue reports in Halesowen and nearby locations:
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Kal Ajimal
(@Kal_Ajimal) reported
from
Solihull, England
How hard is it to report a problem to my landline telephone @virginmedia totally ridiculous been on hold 30 minutes
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Roger Leitch
(@notdodgy) reported
from
Solihull, England
@virginmedia Your website now shows: Network issues might be affecting TV and broadband services at the moment. Our engineer is working to fix the problem. Broadband is working again...
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carl morgan
(@carl_morgan3) reported
from
Solihull, England
@virginmedia is there an issue with services in the B90 area. Cheers
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§↯mØn
(@scgough) reported
from
Birmingham, England
Anyone else experiencing DNS issues for certain sites. UK based. I’m getting unresolved errors via virgin media net but ok via mobile data. #dns #networking
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Ash Corbett-Collins
(@corbettcollins) reported
from
Birmingham, England
@gaz112 @virginmedia That'll be the same @virginmedia that sends passwords out by post, complete with other sign in information. They're pretty much a joke at this point.
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Gary Webber
(@gjw1603) reported
from
Birmingham, England
@virginmedia Price rises, overseas call centers, the time spent on the phone listening to the nausiating voice. Suggest you look at social media and learn about your shocking reputation and customer service. Im out !!
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🐺Wolfish
(@unit_1974) reported
from
Birmingham, England
@BankerJase @virginmedia I’ve yet to deal with a Virgin Media team that provide decent customer service. Which is why I’ve given up on TV/Telephone. Broadband will only last if they maintain a service.
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🐺Wolfish
(@unit_1974) reported
from
Birmingham, England
@Poxo01 We have been battling rising costs and poor service with @virginmedia for years. Have argued down the contract repeatedly due to issues. Just got the internet and home control stable again and then get another price increase letter. Fed up with them.
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mark shaw
(@markshawnwo) reported
from
Birmingham, England
@virginmedia internet down in Birmingham checked with reported issues and not known anything else reported it
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Evan Davis
(@EvanD) reported
from
Birmingham, England
@virginmedia It’s only been in the past few weeks that it’s gotten so bad. I was getting updates 2 weeks ago from @EE saying they were doing work in my area, but have heard nothing since. Shame you don’t have wi-fi calling
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🐺Wolfish
(@unit_1974) reported
from
Birmingham, England
@ChrisScottBtn I’m fed up of this process year on year with an ongoing problematic service. Three complaints, two left unanswered. And then the onus is on you to chase! I cannot be bothered with them anymore. That’s the level customer service I’ve come to expect from @virginmedia now.
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Caroline Durbin
(@acroline) reported
from
Birmingham, England
@virginmedia Nonsense. If you valued me as a customer I would not have gone through 3 months of unanswered calls and when I did speak to staff- accusations of lying. Check your records before cut and pasting bland replies.
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Leanne
(@hiltonleanne79) reported
from
Birmingham, England
@virginmedia I’m sure you’re really sorry...sorted now without any help from yourselves. I do hope your CEO is aware of how shockingly abysmal your customer service is and I speak from experience.
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Leanne
(@hiltonleanne79) reported
from
Birmingham, England
Does anybody actually work at @virginmedia Customer Services! Have been on hold for over 20 mins on phone and is the second time I’ve had to call, no response on messaging either! Can anyone from @virginmedia assist before I raise this further with CEO @TomMockridgeVM
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tonymartin
(@tonymartin82211) reported
from
Birmingham, England
@virginmedia up to their scams again and when you get through all the button pressing on the phone and are past from one to another then when you start asking questions they hang up .
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Caroline Durbin
(@acroline) reported
from
Birmingham, England
@virginmedia utterly appalling customer service once again. 15 minutes on hold to cancel a contract miss-sold to me.
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✨ Hannah ✨
(@bevvyxo_) reported
from
Solihull, England
Spent 45 mins on the phone to @virginmedia to agree a new contract. I didn’t receive the confirmation email as agreed so rang up to check only to be hold there was no record of it and they couldn’t honour it. 10/10 customer service there 🙄
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Evan Davis
(@EvanD) reported
from
Birmingham, England
@virginmedia I’ll try texting. I only have 1 bar of signal
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Roger Leitch
(@notdodgy) reported
from
Solihull, England
@virginmedia Tried the text service. No response. So in the unlikely event of an engineer visit later, at least I tried.
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Roger Leitch
(@notdodgy) reported
from
Solihull, England
@virginmedia Did you notice the "again". On average it's down 2 days a month.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Grizzo
(@StreetsofGreezo) reported
@virginmedia Yep been doing that for 8 days as well. No help there just get fobbed off to a imaginary technician that never arrives. What am I meant to be paying for? a paperweight?
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Phil Massey
(@Philmassey85) reported
@virginmedia Then when I contacted your tech team after all that I was advised to restart and give it 24 hours after being told it might be due to a local outage that they couldn't provide me any details about so asked to make a complaint! Which wasn't logged! And I am back to square one! 3/3
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Sarah
(@blondetwin1710) reported
@virginmedia Connectivity problems and upgrading account. But according to the man I spoke to, only new customers get the better deals. He seemed to feel our connectivity problems were our problem, not yours.
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Grizzo
(@StreetsofGreezo) reported
@virginmedia Sends me off to a "Technician" that never arrives. Am really considering leaving as theres been no service here.
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Glenorchil 🇨🇦🇪🇺
(@Glenorchil) reported
@ShippersUnbound @IvorGCampbell @virginmedia nightmare, tier 4 lockdown and no internet, bad news. Our Sky went goofy yesterday and that was bad enough.
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Phil Massey
(@Philmassey85) reported
@virginmedia When I have spoken to someone I have tried router restarts, a new virgin hub was sent out, I've split my WiFi signal, taken off all devices bar 1 or 2 because there were too many connected! (Made no difference) And an engineer has been out and provided new cable. 2/3
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David Leroy Selllers
(@LeroyDLS) reported
I have never experienced such bad customer service before like I have just from @virginmedia . I am literally cancelling because of this. Horrendous experience- I’m going with @skytv #virginmedia #badcustomerservice #skytv
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Sarah
(@blondetwin1710) reported
@virginmedia Well that would be easier, but having tried to change my email with yourselves already you haven't done so, so I cannot access online. Several issues and none of them resolved. I thought during times of pandemic WiFi services would be more up to scratch for people to stay at home
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Chrissie Walsh
(@ChrissieTinks) reported
@toml86 @virginmedia I've been trying to get a response to a written complaint since September. Even the complaints department are worse than useless!
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Sarah Cannell
(@scahb69) reported
@CJ_the_Vampire @virginmedia Have just had the identical conversation re: VM blocking the Vodafone sure signal port @vodafone say it’s a common problem known to both companies but neither appear prepared to resolve it