Virgin Media Outage Report in Kidderminster, Worcestershire, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Kidderminster, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Kidderminster and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (41%)
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TV (35%)
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Wi-fi (11%)
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Total Blackout (9%)
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E-mail (3%)
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Phone (1%)
Live Outage Map Near Kidderminster, Worcestershire, England
The most recent Virgin Media outage reports came from the following cities: Birmingham, West Bromwich, Oldbury, Stourbridge, Brierley Hill, Dudley and Halesowen.
| City | Problem Type | Report Time |
|---|---|---|
 Birmingham |
Wi-fi | |
| Birmingham |
Total Blackout | |
| Birmingham |
Internet | |
| Birmingham |
Total Blackout | |
| Birmingham |
Internet | |
| Birmingham |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Kidderminster, England
Latest outage, problems and issue reports in Kidderminster and nearby locations:
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𝕠𝕠𝕗𝕥𝕓𝕓𝕫 🦊
(@ooftbbz) reported
from
West Bromwich, England
@virginmedia It’s back up now thanks, was down for about 2 hours 🥰
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Roger James
(@rogj82) reported
from
West Bromwich, England
@virginmedia 2/2- just when my wife answered the phone and your employee told her to f**k off when she politely declined any new deals or offers! Absolutely digusting, glad to be leaving and fair to say if that is how you treat customers of 11 years in total we will never be back
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Craig
(@cra1gs) reported
from
Birmingham, England
@virginmedia having problems again with the internet. Apparently your app says it’s fine. It’s not. Sort it out.
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Craig
(@cra1gs) reported
from
Birmingham, England
@virginmedia Yes tried that and just called ur CS centre. Once again the person who took the call couldn’t care less. This is the 2nd time this month it’s gone down without any explanation or compensation
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Saqib
(@Saq5000) reported
from
West Bromwich, England
@virginmedia The problem has sorted it self out for some reason as I got a message telling me that picture settings were updated when I had turned the box off for a whole day and turned it on again this morning
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Craig Whitehouse
(@Patchwork_Boy) reported
from
West Bromwich, England
@virginmedia Hi, my internet is down. The connection (arrows) symbol is flashing and have been since about 3am. Tried restarting router, didn't fix it. Advice, please.
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Daniel Giacaman
(@dgiacamand) reported
from
Birmingham, England
@virginmedia My broadband it's not working. Yesterday around 1am stoped working.
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di
(@dianej1980) reported
from
Birmingham, England
Senior manager at @virginmedia has no customer skills what so ever telling me his going to terminate my contract because of an issue with my bank card that they have since taken payment from month after month same issue defo will not reccomend to anyone
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🐺Wolfish
(@unit_1974) reported
from
Birmingham, England
@virginmedia No. It’s usually just one of the connected devices we lose at a time. Most often speakers but sometimes security cameras, sometimes hue bulbs. Never everything at once.
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Roger James
(@rogj82) reported
from
West Bromwich, England
@virginmedia 1/2 - I have never know such a disgusting company!! Having answered a call last week from this number 0345 454 1098 (your retentions), where your employee rudely cut me off when I said I could’nt talk at the time, hounded every day since with calls, right up until...
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𝕠𝕠𝕗𝕥𝕓𝕓𝕫 🦊
(@ooftbbz) reported
from
West Bromwich, England
@NeoThe1_ @virginmedia Ugh ours has been down for about an hour now 🙄
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Craig
(@cra1gs) reported
from
Birmingham, England
@virginmedia It’s not a good enough response. You’re providing a sub bar service and yet I’m still paying my bill in full. I expect a discount until the matter is resolved.
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di
(@dianej1980) reported
from
Birmingham, England
@virginmedia Mobile service
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Jo Darby
(@JoDtw) reported
from
Birmingham, England
@virginmedia There isn't a fault. It's never been particularly good.
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Craig
(@cra1gs) reported
from
Birmingham, England
@virginmedia Yes it does. Apparently there is a known issue in the area and it won’t be fixed until 12 tonight. This is not good enough
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🐺Wolfish
(@unit_1974) reported
from
Birmingham, England
@virginmedia Yes, security cameras, nest heating, hue bulbs. Less frequently. But still happens. Everything works for a while then something or several things stop. Never everything. We have entirely re-set everything once, which takes hours to sort and is not an answer.
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gez
(@gezjb) reported
from
Birmingham, England
@virginmedia you couldn’t get your customer service any worse if you tried ! Shocking
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Emma Neachell
(@thephdrunner) reported
from
Birmingham, England
When you’re trying to work from home and your @virginmedia broadband just ‘dies’ without any warning. Please don’t let this be the start of months of issues again 🙁
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🐺Wolfish
(@unit_1974) reported
from
Birmingham, England
@virginmedia There is no weak signal. I’ve checked all around the house repeatedly. There are no faults in the area. I have checked repeatedly. Customer services have been unhelpful on multiple calls. Had to fight to get an upgraded hub!
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🐺Wolfish
(@unit_1974) reported
from
Birmingham, England
@virginmedia The link you provide is entirely not the problem. We’ve had the same issue for 2 years. It doesn’t stop being a problem. And every time we contact someone about it, we get the same advice because there’s no continuation. Please read the message chain if you’re going to reply.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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dianaspanner
(@dianaspanner) reported
@virginmedia I finally managed to cancel my account on the phone (had confirmation email) and now I've received an email saying my bill will be £19/mo. Should I ignore it as cancellation has been confirmed?
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Beth Louise Squires
(@Beth251993) reported
@virginmedia Still waiting for a response from them, they said it was never booked but I have screenshots from a chat saying it was booked
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Craig
(@freddohead) reported
@virginmedia I've been through all steps to set up and register my device and pass key for TV/broadband account access, yet your app keeps crashing whenever I try to open it... is there a known issue today?
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𝕃𝕠𝕗𝕥𝕪𝕊𝕒𝕚𝕟𝕥
(@LoftySaintV1) reported
@iwiizkiid @virginmedia Yeah they definitely are. Was going up and down late this morning around 10-11am, accessed the app and it said it'd be fixed by 3pm. Now the app just says there was an issue opening it and doesn't let you go any further (BD8, Allerton area)
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Collette
(@collyettey) reported
@virginmedia I should not be able to hear the intimate details of the household of my “tech support” advisor! I heard noise louder than being able to hear the advisor! Having to give my personal info into what sounded like a crowded party does not feel safe!!
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Dee Sabled
(@DisabledPerson7) reported
@virginmedia lam so upset. At the end of January 2023 my internet went down and got told I need work done keeps being put off and now new date is 27/05/23 also told a surveyor coming to check something and was told they call in to see me or call and l've had nothing. Correct date
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Aayan
(@AayanSTW) reported
@iwiizkiid @virginmedia It’s been down for 5 days and it says it will be fixed at 6 but it’s bull ****
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Gianni Z™
(@Ilscuro) reported
@virginmedia Your customer service is terrible, i've been cut off 3 times today by the operator because the script they were reading from couldn't work out how to resolve the issue i am having with my broadband, absolutely terrible.
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Lord SteveyP of Stoke 🇬🇧🇪🇺🇦🇹🇫🇷🇳🇱🇮🇪
(@SteveRPugh) reported
@virginmedia @chrisfelthamuk 3.5 hrs of the “ within the next four hours” of someone remotely getting in touch. Why do I get the odd feeling I won’t get the call and be right back to square one with a service I will, soon, refuse to pay for
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Liam Chew
(@thechew88) reported
@virginmedia an absolute disgrace. 4 times today I've had the phone put down on me by your shambles of a call centre.