Virgin Media Outage Report in Kidderminster, Worcestershire, England
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The latest reports from users having issues in Kidderminster come from postal codes DY10 and DY11.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Kidderminster, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Kidderminster and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (15%)
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Total Blackout (14%)
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TV (8%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Kidderminster, Worcestershire, England
The most recent Virgin Media outage reports came from the following cities: West Bromwich, Birmingham, Stourbridge, Bromsgrove, Kidderminster, Oldbury, Dudley, Halesowen, Brierley Hill and Smethwick.
| City | Problem Type | Report Time |
|---|---|---|
 West Bromwich |
Total Blackout | |
| Birmingham |
Internet | |
| Birmingham |
Total Blackout | |
| Stourbridge |
TV | |
| Birmingham |
Internet | |
| Birmingham |
Total Blackout |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Kidderminster, England
Latest outage, problems and issue reports in Kidderminster and nearby locations:
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Meganaimee
(@MeganAimee12) reported
from
Birmingham, England
@virginmedia Would be helpful if someone replied or answered the phone! I’ve been trying to contact all day from 9am I have no internet in my house and only channel 4 is working! Can somebody contact me instead of is having to contact you and not getting through or the phone put down on us!!!
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Matthew Weaver
(@MattWeav7) reported
from
Halesowen, England
@virginmedia so struggling with WiFi signal dropping out again, fixed couple of days ago via automated check. Now can’t get through on phone how am I supposed to get WiFi working again?
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Jord
(@J8rde) reported
from
Dudley, England
@shaady_eymech @virginmedia It would be easier to find Madeline McCann than cancel with virgin.
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Samantha
(@Sammykins9486) reported
from
Birmingham, England
@virginmedia I suddenly can’t get through to the contact number 0345 454 1111 - why? I rang this multiple times last week but now it is not even ringing. I need to speak about a technical issue which is still not resolved
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Richie 11 Batch
(@RichieZuLuBatch) reported
from
Birmingham, England
@virginmedia I want it for free it’s not my fault I pay for a service £36 already
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Lee
(@leerusson86) reported
from
West Bromwich, England
@Lindyloo1971 @virginmedia And when u try to call customer services to discuss the rise in bill price Ur on hold for over an hour and still no joy
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Leyton Jordan
(@Leyjay17) reported
from
Birmingham, England
@virginmedia two hours on the phone ..... no wifi ?!?! told to call back in February for the correct booster that we should have already received !?! Absolutely awful and disgusting customer service !!
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Meganaimee
(@MeganAimee12) reported
from
Birmingham, England
@virginmedia your customer service is awful! I’ve been trying to contact since 9am this morning no internet access and I have a child I need to home school from a laptop! Customers for many years and we get no where! AWFUL SERVICE
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Emily 🥰
(@starlight84em) reported
from
Kidderminster, England
@virginmedia All TV & Broadband down, can we get an update on when it’s getting fixed? #VirginMedia #Blackout
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Ben Franklin.
(@benavfcfranklin) reported
from
Dudley, England
@virginmedia There is no issue that I can see. I’ve checked each time it has happened.
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Jord
(@J8rde) reported
from
Dudley, England
@virginmedia I wish to cancel my broadband can you have an agent contact me please, I've tried 150 and cant get through and I've tried online chat and keep getting disconnected before an agent responds . thank you.
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Richard hartill
(@Kingsprink) reported
from
Dudley, England
@virginmedia good evening, after spending the last two night trying to call and being cut off now twice at the 1 hour 45 mins point. How on earth do I cancel my premier sports 🤬🤬🤬🤬
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Stu Parry
(@Wolvostu) reported
from
Dudley, England
@virginmedia absolutely awful customer service,no internet since Wed,promised by an engineer a new router would be delivered today,rang again this morning given a tracking num for Yodel,rang yodel they know nothing,spoke again to a Virgin assistant,absolutely no empathy even
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Martin Clarke
(@MartinClarke165) reported
from
Birmingham, England
@virginmedia Nothing reported. I have a hub 4 your msg says can’t run test on this hub. My service goes down EVERY DAY. I’m fed up with Virgin. Take my money and offer rubbish device.
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Meganaimee
(@MeganAimee12) reported
from
Birmingham, England
@virginmedia I’ve done all this! Still nothing stop making people go on the website when the issue is more! I need somebody to contact me ASAP
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Martin Clarke
(@MartinClarke165) reported
from
Birmingham, England
@virginmedia The text the number you provided has just put me in a loop of BOT replies and still no help from a real person Rubbish #poorcustomerservice #broadband #virginmediadown
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Richie 11 Batch
(@RichieZuLuBatch) reported
from
Birmingham, England
@JasonLanns @virginmedia That’s wat I’m doing moving it I pay for a service u goto sort it Reiss laptop cutting off
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Jord
(@J8rde) reported
from
Dudley, England
Hi @virginmedia still trying to cancel, nearly 4 days in now. No answer at 150 been In a 'live chat' since 930am nothing doing there. I wish to cancel, now. Failing that my direct debits will be stopped as of tomorrow.
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Mohammed Sajad
(@mosajad) reported
from
Birmingham, England
@virginmedia You all chat rubbish. You don't mean anything you say. Your fake apologies has not resolved the issue. You owe us £103.09 whici is our money and now compensation for the 5 months and chasing you made us do.
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Griff
(@GriffPlays) reported
from
Birmingham, England
@DonnyCartel @virginmedia You've just gotta keep dialling bro. But move away, 100%. Their customer service is dogshit and their broadband just keeps getting worse and worse 💀
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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mauricesaxby73@gmail.com
(@mauricesaxby73) reported
@virginmedia So WHY ARE THEY STILL SAYING I AM USING VIRGIN THROUGH EITHER MAYBE I'M RETIRED ELECTRICIAN AND WOULD BE INTERESTED HOW THIS WOULD WORK I HAVE NEVER SEEN THIS HAPPEN BEFORE I THOUGHT YOU NEEDED EQUIPMENT CONECECTED? ARE ALL STAFF REMEDIAL AND CANNOT ADD 1+1 = 2 IT SEEMS LIKE THAT
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•
(@Chavo19_) reported
Virgin media genuinely has the worst WiFi about *******
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Alan S
(@sometimesKysen) reported
Some new broadband company is installing fibre on my street, so I might finally have an option that's not Virgin Media. One small problem: they don't seem to have realised there are two flats at my address.
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Melissa Bradford
(@Melikins333) reported
@virginmedia Extremely flaky service for the 4th day in a row. Internet and TV down again. Booked an engineer to come out but they can't come until Tuesday which is ridiculous. Why is this happening all of a sudden?
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Anthony Potter
(@PotterAd) reported
@virginmedia please help I’m at my wits end. You have given me the wrong landline number which you accept. I have spoken to 4 different advisers that have given me different dates that this will be switching back to our original number. This never happens. The last date was 09/08
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c
(@CHawthorns) reported
@virginmedia No issues in my area. Only the Gig1 service not being fit for purpose. 500MB service was fine. Assume the network bandwidth for the Gig1 service isn’t quite ready for the amount of customers trying to use it.
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Ludwig Kayser
(@LudwigKayser) reported
@virginmedia Well, neither price gouging nor fraud are technical issues, so the only purpose served would be to make the poor call centre op feel bad. I did call them when an engineer cut off my internet for a week last month while installing another flat's internet, as THAT was an accident.
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Dan Robinson
(@TheDanRobinson) reported
Is there some problem with @virginmedia tonight? My set top box suddenly restarted itself and is now stuck unable to load channels. The router has also restarted itself and cannot reconnect to the network now.
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Chris Swift
(@swifty1871) reported
@virginmedia my Mum has been trying to get through on your phone lines for hours no luck then on chat a lovely customer service advisor cut her off when she’s trying to speak about her package ! Shocking service !
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James Dodds
(@jimd198421) reported
@virginmedia Box always gets warm but tonight your service 100% sucks, tv unwatchable, internet been down for over 2 hours hub 4 turned red as it wouldn’t connect and still can’t! Also taken our phone line down. You definitely don’t want to keep customers do you??