Virgin Media

Virgin Media Outage Report in Kidderminster, Worcestershire, England

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Kidderminster, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Kidderminster and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Kidderminster, Worcestershire, England 01/15/2025 10:15

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (55%)

    Internet (55%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (15%)

    Total Blackout (15%)

  4. TV (7%)

    TV (7%)

  5. E-mail (5%)

    E-mail (5%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Kidderminster, Worcestershire, England

The most recent Virgin Media outage reports came from the following cities: Birmingham, Smethwick, Oldbury, West Bromwich, Dudley, Kingswinford, Stourbridge, Brierley Hill, Rowley Regis, Kidderminster, Halesowen, Cradley Heath and Bromsgrove.

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City Problem Type Report Time
United KingdomBirmingham Internet
United KingdomBirmingham Internet
United KingdomBirmingham Internet
United KingdomBirmingham Internet
United KingdomBirmingham TV
United KingdomBirmingham Internet

Community Discussion

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Virgin Media Issues Reports Near Kidderminster, England

Latest outage, problems and issue reports in Kidderminster and nearby locations:

  • unit_1974 🐺Wolfish (@unit_1974) reported from Birmingham, England

    @squelchuk @MingSwift @virginmedia We have a good box. That took long enough to get upgraded. I would try a superhub3… but I want a signal that gets around the house too, as well as reliability!

  • Plumberguyuk Mike Hamer (@Plumberguyuk) reported from Birmingham, England

    @virginmedia one good thing is I can demonstate in my customer training sessions how not to treat customers, thank you for the material Virgin Braodband

  • JillyBrum Jillybrum (@JillyBrum) reported from Birmingham, England

    @virginmedia Phone and TV down in B24 area, wondering if the power cut immediately before was due to work you’re doing.

  • GullyPlays Ben (@GullyPlays) reported from Birmingham, England

    I’m sick of my internet going down for half a day every week. Should get something for the inconvenience. @virginmedia

  • DarranAttwell Darran Attwell (@DarranAttwell) reported from Dudley, England

    @virginmedia can someone help me with a bill... I’ve been charged twice for the same bill both times overcharged. And I’m struggling over the phone.. can someone please DM me please

  • Plumberguyuk Mike Hamer (@Plumberguyuk) reported from Birmingham, England

    @virginmedia Just had a look at what you've sent, you lot are a real joke, you screw up and then push customer to do all the work and hope they give up, I surggest you find another job far as possible form customers,

  • unit_1974 🐺Wolfish (@unit_1974) reported from Birmingham, England

    And once again we are unable to use our @virginmedia wifi. When I called customer services today they took nearly 10min to answer, asked the same basic questions repeatedly and then cut me off without even starting to resolve anything! Bloody useless. Issues since May 2018.

  • HJMKent Howard Martin (@HJMKent) reported from Kidderminster, England

    @virginmedia Yes but I just tells me there are no problems. It did the same thing a few weeks ago but stopped when I held wifi button down - it's now constantly flashing & that wont stop it & web site says in normal operating all green lights should be off.

  • Sammykins9486 Samantha (@Sammykins9486) reported from Birmingham, England

    @virginmedia Tried the chat everyday for the past 5 days and it is not working. Due to recent changes with someone at household moving out I do not need the landline anymore,and wanted to discuss my options as I do not want to pay monthly for a service I am not using

  • DANCINWANDERER AVRIL WATKINS (@DANCINWANDERER) reported from Dudley, England

    @virginmedia Yes we do - as soon as we turnoff the telly we lose signal and we have no Internet upstairs at all - very unhappy resorted to watching telly on the iPad

  • DickyDodd Dicky Dodd (@DickyDodd) reported from Trysull, England

    @virginmedia media retentions and I got cut off and no call back. Ambismal customer service.

  • unit_1974 🐺Wolfish (@unit_1974) reported from Birmingham, England

    @virginmedia Broadband issues since May 2018. Multiple calls to customer service with no permanent fix. Last time I called I was asked the same questions repeatedly then cut off. Want a new hub that works and a bill review as it’s gone from £65 to £79 since Sept 2018!

  • WestonKerri Kerri (@WestonKerri) reported from Birmingham, England

    @virginmedia absolute joke !! worst customer service provided ! #whybother

  • ikonic_exposure Daniel Sturley (@ikonic_exposure) reported from Birmingham, England

    @virginmedia What would really help is a separate sales number to call and to speak with an agent straight away with no ‘system’ to navigate and who understands my disability and can help me to sign up if I want to :~}

  • unit_1974 🐺Wolfish (@unit_1974) reported from Birmingham, England

    Made a complaint to @virginmedia 10 days ago via their online service with a 7 day anticipated response time and yet have heard nothing since the acknowledgement of my complaint. This basically sums up my experience over the past year of ineffective response to our issues.

  • unit_1974 🐺Wolfish (@unit_1974) reported from Birmingham, England

    @CapnKink @virginmedia They don’t even respond when you complain. I haven’t got the patience to keep phoning to get a temporary fix. Just gotta decide which service to switch to and they’re gone.

  • Plumberguyuk Mike Hamer (@Plumberguyuk) reported from Birmingham, England

    Virgin Media should be reported to the advertising standards, for lies, what a total load of crap, try getting your customer service telling the truth for a start .

  • Plumberguyuk Mike Hamer (@Plumberguyuk) reported from Birmingham, England

    @virginmedia I don't think much will happen given virgin's track record but on the plus side you've given lots of material for my delegates on next Saturdays Customer Service module.

  • unit_1974 🐺Wolfish (@unit_1974) reported from Birmingham, England

    @MingSwift The TV service is great but if we can’t rely on our WiFi in a connected home, it’s not worth it. Have made a complaint. If they don’t offer an upgraded hub (which they’ve not before) and compensation/reduced bill (gone up by £14 since Sept), we’ll be gone. @virginmedia

  • jenkin99 jen (@jenkin99) reported from Birmingham, England

    @virginmedia Ive called you customer service department to be hung up on temwicw, i have sent an email to yourselfs and via resolver had no response. I have a health and safety issue i want resolving

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • peppercrown lefthanded (@peppercrown) reported

    @virginmedia Oh wow so no excuses on the fact your team in live chat is extremely slow. What if I have no voice due the Illnesses

  • simonfurnish Simon Furnish (@simonfurnish) reported

    @virginmedia Having issue with internet where it’s intermittently disconnecting, been going on for over 5 days, status page said there was an issue but now resolved, which it isn’t, can you look into this please, UB9 area

  • FiFipowell Fi (@FiFipowell) reported

    @virginmedia And here we are again, broadband down on a Sunday evening, no chance of a technician until Thursday. Website unhelpful, phone lines closed but only after I have sat here pressing option after option for minutes am I told that. And still no credit from the last time it was down!

  • BANKSINATRA2047 🇬🇭MILS⭕️N!🇸🇱 (@BANKSINATRA2047) reported

    @virginmedia why dose my Wi-Fi go down on a monthly basis and how do I get my refund for the 9 days without internet connectivity?

  • brucemurchie Bruce Murchie (@brucemurchie) reported

    @virginmedia waited for 2 hours Saturday to close change/account. On line account management is shite. Service is crap. You owe me for waiting my hours. This is 3rd attempt to deal with crap @virginmedia

  • JMATOG1 JMTAOG1 (@JMATOG1) reported

    @virginmedia How’s about telling me when the problems gonna be fixed?

  • DeborahTaylor3 Debbie 💜 🦋🦉 (@DeborahTaylor3) reported from Sheffield, England

    @virginmedia I hung up the call, rang back and spoke with a lovely man. Reset my email, password and answered all my quedtions. All the men are when you call, the female was awful. But thank you for the response

  • maccadilacus Macca (@maccadilacus) reported

    @virginmedia I have they didn’t help

  • kerriedocherty Kerrie docherty (@kerriedocherty) reported

    2. She has spent hours of her time trying to get somewhere on the phone and doesn’t get anywhere! Spent all of yesterday on watsapp and the guy just avoided her question the told her to phone! I almost joined virgin media but you know what your service is a pure joke

  • chunderwap Eggsackly (@chunderwap) reported

    @virginmedia Hi. 2 V6 boxes, 1 ethernet, the other wireless.When trying to watch recorded shows on the wireless box, I get V401 error. Rebooting the router solves the problem for a day. Swapped boxes round, the same happens. Any fix for this? Wireless box works fine otherwise.