Virgin Media Outage Report in Swindon, Staffordshire, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Swindon, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Swindon and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (20%)
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Total Blackout (11%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Swindon, Staffordshire, England
The most recent Virgin Media outage reports came from the following cities: Walsall, Birmingham, Oldbury, Rowley Regis, West Bromwich, Dudley, Stourbridge, Burntwood, Wolverhampton, Brierley Hill, Telford, Bilston, Wednesbury, Cradley Heath and Smethwick.
| City | Problem Type | Report Time |
|---|---|---|
 Walsall |
Total Blackout | |
| Birmingham |
Total Blackout | |
| Oldbury |
Internet | |
| Birmingham |
Wi-fi | |
| Birmingham |
Wi-fi | |
| Birmingham |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Swindon, England
Latest outage, problems and issue reports in Swindon and nearby locations:
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Adwoa Agyeiwaa
(@tweet_estaa) reported
from
Birmingham, England
@virginmedia That’s not what my issue is. WHY IS THE INTERNET SO INCONSISTENT??? - and threatening to charge a £240 to cancel the contract for wifi that does work is very poor customer service!
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blaster66
(@blaster1966) reported
from
West Bromwich, England
@virginmedia All OK now but didn't have any service for 12 hours
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JohnB
(@JohnBroadbent3) reported
from
Birmingham, England
@virginmedia @vmbusiness What's the betting VM blame covid for pathetic support
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Steven 'STIG' Jones
(@stevejones88) reported
from
Birmingham, England
@virginmedia after 3.5hrs on the phone to your teams in every country from around the world today with horrendous customer service, can I get a phone number for a manager or complaints department in ENGLAND. Already filed complaint with communications ombudsman for Ofcom.
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Adwoa Agyeiwaa
(@tweet_estaa) reported
from
Birmingham, England
@virginmedia I’ve been having issues with my wifi since I got it last year and now we’ve been talked into getting a “pod” for an extra £5 p/m only for the guy to say it still doesn’t guarantee wifi speed. Whatever you lot are smoking please quit.
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JohnB
(@JohnBroadbent3) reported
from
Birmingham, England
@virginmedia another taste of shocking service from VM Internet down costing us big money on the phone for over an hour and then cut us off.
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Tara-Louise Swann
(@SwannTara) reported
from
Birmingham, England
@virginmedia for 3 days now after 9pm internet keeps dropping, keep having to reset the hub 4 in the last hour it has occurred 4 times, run tests no issues in the area apparently yet on local fb group loads of people having same issue in B24 Birmingham !
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Adwoa Agyeiwaa
(@tweet_estaa) reported
from
Birmingham, England
@virginmedia They said they’ve run diagnostics and found no issues so basically I’m making it up in my head ???? Tbh this is terrible and a waste of time paying my bill
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Roy Kyffin
(@RoyKyffin) reported
from
Birmingham, England
@virginmedia Nokia 2.3 isn't on the drop-down box
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Evan Davis
(@EvanD) reported
from
Birmingham, England
@ThreeUKSupport hi. My mobile number starts with 07305. It originally was issued by @virginmedia. I’ve had some companies try to call me (including the landline where I work) saying calls to this number can’t be connected or the number isn’t available. Is there an easy fix?
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Roy Kyffin
(@RoyKyffin) reported
from
Birmingham, England
@virginmedia Hi, why does my 4g signal drop to H when I have or use voice call? Never used to happen when you were tied in with EE. Internet settings are correct. Thanks
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Chris Jones
(@Jonesy2310) reported
from
Birmingham, England
@virginmedia It was an issue other people i. The area also on @virginmedia as well. Your initial troubleshooting script to question my connection speaks volumes though
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Tricia
(@Tricia__Winspur) reported
from
Birmingham, England
Hi @virginmedia any issues I B14 as my Internet is not working. I've done diagnostic tests etc & it reports no issues. My Hub has been flashing green for an hour, the Internet kicks in & then drops out again. I am a home worker and have lost an hours working time so far. Help.
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Pedro661™
(@Pedro_661) reported
from
Wednesfield, England
Yaaaaaay @virginmedia is down again 👏👏 managed to provide a stable service for a week.
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Chad Masters
(@chadlymasterson) reported
from
Birmingham, England
@virginmedia so how many times do i need to contact customer support about my router to be eligible for a new one ?
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Adwoa Agyeiwaa
(@tweet_estaa) reported
from
Birmingham, England
@virginmedia If these pods don’t work, I’ll back with more reasons for why people should avoid using your rubbish service. It’s pathetic really that I have to come on Twitter to do this for you to be bothered just because of reputation. Disgraceful
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Chad Masters
(@chadlymasterson) reported
from
Birmingham, England
@virginmedia @m1kewh1te83 Well you see i have asked multiple times for a replacement HUB and told i was not allowed a HUB 4 unless i bought your 1Gbps service. Now why would i buy that if your current services are down regularly and wont replace my hub? Twice in the same week it has been down!!
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Roy Kyffin
(@RoyKyffin) reported
from
Birmingham, England
@virginmedia Hi web page not working when IMEI put in and confirm button selected. Nothing happens.
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Shannon Johnson
(@shannxnj) reported
from
Birmingham, England
Tried to submit a complaint form to get in touch as your team have been so slow in responding. How can I get this resolved? @virginmedia
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Chad Masters
(@chadlymasterson) reported
from
Birmingham, England
@virginmedia Superhub 3.0 , it has been giving me grief for years, and had dns / ip resolving issues and so many others. All fixed with a hard reset, don’t wanna be resetting my router constantly
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Matt Jerram
(@Matt_C_J) reported
@virginmedia STOP APOLOGISING AND DOING NOTHING ABOUT IT @virginmedia!!!!!! Of COURSE there have been service issues in the area ALL DAY!! You KNOW that! It is not good enough. And now there is shitfully slow broadband. I PAY FOR GIGABIT! You deliver nothing. Consistently!
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Steve Vincent
(@SVincent1981) reported
@virginmedia @Wallicimo Customer support from Virgin is the most disgustingly incompetent I have ever experienced. Customers should look into a class action for all the wasted time and stress.
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Sean Fitzsimons
(@seand_f) reported
@virginmedia thanks to your 3rd technician this week for failing to turn up while I’ve been waiting at home for 6 hours. 2 weeks of your broken broadband has cost me over £100 in last-minute work & travel arrangements, and 4g data just so I can do my job. @moneytelegraph @CISASUK
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Michael Lavelle
(@mikelavelle93) reported
@virginmedia is there any particular reason why your broadband is so bloody awful?
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we_all_got_scars
(@Joey_t33) reported
@virginmedia #2 finally got onto my TV flickering issue. Virgin had system issues and said they would call me back. They haven’t. How is it possible that the customer service is this appalling? TV still flickering and no help.
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Mark Davis
(@Markydavis79) reported
@virginmedia I know, that’s exactly what Im being told. What is an SNR? It hasn’t been intermittent today, it’s been pretty much off all day, and still nothing now. In these times when most of us are working from home this is a major issue as I’m sure you can imagine, and been a week already
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AAK
(@TheRealAmir) reported
@virginmedia I’m not convinced your engineers are doing anything since the intial page has said service is good the whole time. I only get the network issue error when I actually run the self test.
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Tyler Dempsey he/him #FBPE
(@tdempsey100) reported
@virginmedia Yes yes. And I've spent hours getting nowhere with your staff who have been awful and horrible to deal with, making up lies and contradicting eachother and basically trolling. I'd like to rescind the contract now, as virgin are not providing a minimum level of service.
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@rainbowland1979
(@rainbowland1979) reported
@LandmarkInvsGrp @virginmedia The irony. If we want to cancel your ground rent charges, can we write to you?
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AAK
(@TheRealAmir) reported
@virginmedia It’s broken again - multiple times today. Really disrupting my work and then after school disrupting the whole family.