Virgin Media Outage Report in Swindon, Staffordshire, England
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Swindon, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Swindon and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
January 06: Problems at Virgin Media
Virgin Media is having issues since 03:20 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (17%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Swindon, Staffordshire, England
The most recent Virgin Media outage reports came from the following cities: Birmingham, Dudley, West Bromwich, Brierley Hill, Wolverhampton, Walsall, Oldbury, Rowley Regis, Smethwick, Bilston, Wednesbury, Halesowen, Telford, Burntwood and Willenhall.
| City | Problem Type | Report Time |
|---|---|---|
 Birmingham |
Internet | |
| Dudley |
Internet | |
| West Bromwich |
Internet | |
| West Bromwich |
Internet | |
| Birmingham |
Internet | |
| Birmingham |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Swindon, England
Latest outage, problems and issue reports in Swindon and nearby locations:
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Darren Dunbar
(@darrendunbar70) reported
from
Birmingham, England
@coopersalty I strongly suggest you invest in Sky or Virgin media then. Having an old TV with only 5 channels is the problem here!!
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JADE
(@jdbhrrs) reported
from
Birmingham, England
does anybody else have a really bad time with @virginmedia broadband? my bill has gone up a couple of pounds recently but the internet is actually the worst it’s ever been 🥴
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Dr Ioannis Azoidis
(@azoidismd) reported
from
Birmingham, England
@virginmedia Yes, everyone is sorry and everyone understands but no one wants to help. I still haven’t cancelled and you ask me to pay early cancellation fees after raising the prices. If not talking about the current contract I stayed a customer for almost 4 years even with the abuse I got.
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Mat Burling
(@all_day_) reported
from
Birmingham, England
@virginmedia No there isn’t and the only issue is with audio description, it’s driving me mad. I’ve switched it off but it makes no difference.
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Jonathan Ward
(@jaward916) reported
from
West Bromwich, England
@virginmedia Yup, seems your systems have issues so the poor chap's calling me back later!
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Coral Musgrave 🇪🇺🇬🇧🇳🇴
(@travellingcoral) reported
from
West Bromwich, England
@ThatLyndsey @priddy @virginmedia We sent it as advised as a tracked delivery with proof of postage. That's why it's £11. And they're charging £10 admin fee to disconnect our phone line. Absolutely shambolic service. #utilitywarehouse
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Tahmehtay
(@tahmehtay) reported
from
Birmingham, England
@virginmedia seems to supply only just above half of the country, but if you change address to an area they don't supply YOU have to pay £240 exit fee. Do not use them if you can't see into the future and know for sure that you will never move. Insane!
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James Rogers
(@JWRogers82) reported
from
Perton, England
@virginmedia by sport one channel not working I’ve rebooted the box and still not getting any signal but all the other by channels are working what’s going on 🤬🤬
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Dan Harris
(@dan04harris) reported
from
Walsall Wood, England
Hey @virginmedia what the hell is going on with your service? It’s simply unacceptable! I work from home and need the internet to do my job! When is the service going to be working? @Ofcom
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Lacie_Adams
(@Lacie_Adams1) reported
from
West Bromwich, England
Well done @virginmedia screwed up again.. even on an online chat when it is written down infront of you you end up removing elements of my package I have specifically asked you to keep on 😡 it would be nice to have one good experience with you. How do I log a complaint?
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Craig Brown
(@CraigBrownGolf) reported
from
Dudley, England
@virginmedia such bad service from day one, nothing but problems and frustrations, an active complaint now been running for all of 2021 and so far I’ve received no contact, I have called in at least 6 times each time I get promised it will be sorted but still waiting? Shocking!!
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Tahmehtay
(@tahmehtay) reported
from
Birmingham, England
In addition to the cost of a new home that I have to furnish fully top to bottom, @virginmedia is trying to charge me £240 exit fee when THEY don't supply the new address. This is seriously getting me down. I can't even afford necessities.
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Tahmehtay
(@tahmehtay) reported
from
Birmingham, England
@virginmedia is trying to charge me an exit fee of £240 because I am changing address. I would continue with their service, except THEY don't supply the new address. How is this OK? How is such a large company getting away with such a brazen scam. Wow!
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Jens Tait.
(@jenstait) reported
from
Wolverhampton, England
So yet again another WiFi problem with @virginmedia in #wolverhampton and expected connection fix at 1:03am. Right... so how am I going to work now ?! 😡
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Adam
(@brumadam) reported
from
Birmingham, England
@virginmedia hi, since we’ve upgraded to 1gb and hub 4 we’ve had problems connecting @Tesla M3 to WiFi. Advised the Plume mesh might fix it and we can receive FOC but been out of stock all year it seems. Any idea when they might be back in stock to try and fix our issues please?
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David Ian Harris
(@davidiharris) reported
from
Birmingham, England
@virginmedia who can I speak to about your shambolic customer service!!!??? 💩
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Jonathan Ward
(@jaward916) reported
from
West Bromwich, England
@virginmedia Morning! So I checked the app for status and was fine, but on the website it said known issue all services. So I subscribed to the SMS alerts and it was "back" at 22:03. Hopefully it stays that way!
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blaster66
(@blaster1966) reported
from
West Bromwich, England
@virginmedia All OK now but didn't have any service for 12 hours
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King Of Ink Land ®
(@king_body_art) reported
from
Birmingham, England
@shannonkeatingx @virginmedia Guessing you tweeted them after there closing hours. Ring them up make an official complaint this is an error that many fall short off. Plus you have the option of switching. @richardbranson name dragged through mud with these telecoms business
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Roy Kyffin
(@RoyKyffin) reported
from
Birmingham, England
@virginmedia Hi, why does my 4g signal drop to H when I have or use voice call? Never used to happen when you were tied in with EE. Internet settings are correct. Thanks
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Dave Borlase
(@BorlaseDave) reported
@virginmedia Please stop claiming your trying to help. These are work emails. If you don't offer me an alternative, please advise which of the 3 I should contact? Daniel, Jeff or Lutz? Or can you private message me another email
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Dave Borlase
(@BorlaseDave) reported
@virginmedia "allow you to help"??!! How insulting is that!! It just gets worse. I've tried to "allow you to help! Literally 3!! days on WhatsApp web chat! Do you want screenshots all over social media of how they went. Phone calls the same. I'm not asking for an email for no reason!!Manager?
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Chan
(@fitzherbertchan) reported
@virginmedia is the service down as I got no TV , internet or phone ?
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Melanie Franzoni
(@melaniefranzoni) reported
@virginmedia Probably looking to remove sone services and also to report my additional box not working
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Leon
(@Genji_bow) reported
Huh @virginmedia I go to pay my bill, which results getting a bad error 404 - are you guys updating your website at all
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ArcticFox19779
(@ArcticFox1977) reported
@virginmedia Now on my account it states the engineer is coming on the 21st June. Wtf is happening. This has been going since the begining of.may.
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Dave Borlase
(@BorlaseDave) reported
@virginmedia I'm fully aware you want me to use webchat... I've explained a number of times why that hasn't worked for me. Your not offering help and support... If you were, you would give me an email address of a manager. All you currently doing is offering me a system that doesn't work!!
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Saimah
(@stalibs33) reported
About to cancel my @virginmedia every morning and evening I seem to have no Internet connection. I had an engineer booked for today. I checked my account and had to rebook for Friday instead because it was not showing that one was coming today. Aarrrgghh
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Robert McKenzie 🇬🇧 🇨🇦 💙💛
(@m1xzg) reported
I've loved moving from virginmedia to @fibrehop but every couple of months I run into an issue where their radius servers **** the bed and I can't authenticate anymore. This usually happens overnight but always requires me to call and log a ticket to get fix. Super annoying.
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Averil Leimon
(@AverilLeimon) reported
@virginmedia No. Absolutely no customer care other than recorded ‘ we are sorry for problems in SE3’