Virgin Media Outage Report in Bilston, Wolverhampton, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Bilston, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Bilston and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 10: Problems at Virgin Media
Virgin Media is having issues since 07:20 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (7%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Bilston, Wolverhampton, England
The most recent Virgin Media outage reports came from the following cities: Birmingham, Wolverhampton, Stourbridge, Brierley Hill, Walsall, Burntwood, Dudley, Oldbury, Solihull, Sutton Coldfield, Wednesbury, Ryton, Cannock, West Bromwich and Smethwick.
| City | Problem Type | Report Time |
|---|---|---|
 Birmingham |
Internet | |
| Birmingham |
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| Birmingham |
Wi-fi | |
| Birmingham |
Wi-fi | |
| Birmingham |
Internet | |
| Birmingham |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Bilston, England
Latest outage, problems and issue reports in Bilston and nearby locations:
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Jord
(@J8rde) reported
from
Dudley, England
@virginmedia I've been on for nearly 9 hours trying to complain or cancel. Nobody answers the phone. I got put through to retention at 1030 am still no reply on chat and its now disconnected me. I'm cancelling my direct debit.
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Jord
(@J8rde) reported
from
Dudley, England
Hi @virginmedia still trying to cancel, nearly 4 days in now. No answer at 150 been In a 'live chat' since 930am nothing doing there. I wish to cancel, now. Failing that my direct debits will be stopped as of tomorrow.
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Mark Baldwin
(@mark_xc) reported
from
Solihull, England
@virginmedia why are not supporting key workers through these challenging times? Both my wife and I are key workers supporting the NHS & the food industry from home yet you fail to fix our Broadband issues for 3 weeks. We can’t work. @piersmorgan @BorisJohnson
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Ben Franklin.
(@benavfcfranklin) reported
from
Dudley, England
@virginmedia There is no issue that I can see. I’ve checked each time it has happened.
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Richard hartill
(@Kingsprink) reported
from
Dudley, England
@virginmedia good evening, after spending the last two night trying to call and being cut off now twice at the 1 hour 45 mins point. How on earth do I cancel my premier sports 🤬🤬🤬🤬
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Griff
(@GriffPlays) reported
from
Birmingham, England
@DonnyCartel @virginmedia You've just gotta keep dialling bro. But move away, 100%. Their customer service is dogshit and their broadband just keeps getting worse and worse 💀
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Matthew Weaver
(@MattWeav7) reported
from
Halesowen, England
@virginmedia so struggling with WiFi signal dropping out again, fixed couple of days ago via automated check. Now can’t get through on phone how am I supposed to get WiFi working again?
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RosieGee
(@pixiero79) reported
from
Solihull, England
@virginmedia Trying to work from home with an internet connection regularly dropping out is a nightmare. This is an ongoing problem yet no service fault in my area. I am paying for a service I am not consistently receiving. Been a customer for many years but thinking of moving...
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Mohammed Sajad
(@mosajad) reported
from
Birmingham, England
@virginmedia You all chat rubbish. You don't mean anything you say. Your fake apologies has not resolved the issue. You owe us £103.09 whici is our money and now compensation for the 5 months and chasing you made us do.
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Mark Baldwin
(@mark_xc) reported
from
Solihull, England
@virginmedia why are you not supporting key workers through these challenging times? Both my wife & I are key workers supporting the NHS & the food industry from home yet you fail to fix our Broadband issues for 3 wks. We can’t work. You just fob us off @piersmorgan @BorisJohnson
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Jason Timmins
(@saneorinsane) reported
from
Brownhills, England
@virginmedia Thanks but that never works. ~15 years ago someone in our little cul-de-sac objected to VM digging the road so it's not here. How do I get VM to try again?
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Samantha
(@Sammykins9486) reported
from
Birmingham, England
@virginmedia I suddenly can’t get through to the contact number 0345 454 1111 - why? I rang this multiple times last week but now it is not even ringing. I need to speak about a technical issue which is still not resolved
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Phil Campbell
(@PhilCampbell_) reported
from
Willenhall, England
If you want good Internet NEVER go with @virginmedia as if you ever have an issue, (you will)....you'll never get hold of them to fix it anything and they'll happily take your money. ******* scammers! #virginmedia #
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Jord
(@J8rde) reported
from
Dudley, England
@virginmedia I wish to cancel my broadband can you have an agent contact me please, I've tried 150 and cant get through and I've tried online chat and keep getting disconnected before an agent responds . thank you.
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Jord
(@J8rde) reported
from
Dudley, England
@Ofcom how do I lodge a complaint against @virginmedia they're making it almost impossible to cancel with them, I'm out of contract but where do I stand on just cancelling my DD payment ?
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Leyton Jordan
(@Leyjay17) reported
from
Birmingham, England
@virginmedia two hours on the phone ..... no wifi ?!?! told to call back in February for the correct booster that we should have already received !?! Absolutely awful and disgusting customer service !!
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Mercedes Hodson 👩🏼
(@mercede72928186) reported
from
Wednesfield, England
@virginmedia Saying no issue but clearly there is
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Phil Campbell
(@PhilCampbell_) reported
from
Willenhall, England
@virginmedia Trying to change my address for my services as I've now already moved and can never get through to you. And your site aparently says I'm supposed to pay £20 for the privilege of this **** service!???
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adi
(@adiDev0) reported
from
West Bromwich, England
@virginmedia Just to update, the engineer has never come
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Jord
(@J8rde) reported
from
Dudley, England
@shaady_eymech @virginmedia It would be easier to find Madeline McCann than cancel with virgin.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Claudia McCabe
(@ClaudiaMcCabe5) reported
AVOID AVOID AVOID @virginmedia the absolute worst customer service hugely regret going with them. Horrendous
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Patrick Campbell
(@Paddyc123) reported
@MartinSLewis Martin it seems @virginmedia have turned off their customer service number - a quick search on twitter confirms it's not just me experiencing issues. They have a deadline for cancelling service but aren't allowing us to contact them!
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Jamie Doyle
(@JayDoyleDJ) reported
@virginmedia @TheTranSister We shouldnt have to run diagnostics on our accounts thats ridiculous, you're getting multiple complains from different people about this crap and its been happening for weeks, just fix your service or stop offering it.
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Jamie Field
(@jamiefield230) reported
@virginmedia Hi there. Service page says everything ok but istheservicedown site confirms there are issues. Some clarification from virgin would be helpful as I cannot get through to someone on the phone.
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Kevin Tawton
(@Notwat57) reported
@virginmedia Tried calling three times and just get engaged tone, now sent in formal complaint.
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Jonesy
(@Beechside) reported
@virginmedia I hung on for an hour to get through, funnily enough sales answered when “customer care” didn’t. To be fair that’s quicker than you taking a whole day to reply. You’re supposed to be a communications company aren’t you? It kinda doesn’t feel like you really get it?....
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AB16
(@BoonAsh) reported
@virginmedia once again the internet is down... with the whole country working from home fml
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Sam Strong 🧀
(@RapidOwl) reported
Turning off their chat/messaging service seems like a weird choice for Virgin Media considering their reduced number of call centre staff due to the whole pandemic thing.
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Darren Leavens
(@DarrenL8770) reported
@virginmedia Yet another robotic reply! There literally is no human contact. I don’t care this is your first increase! I care that the service I get is crap! And now I’m being charged more for the same crap service! There’s no loyalty shown no help given. @skytv can save me £54 a month! Bye!
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Daniel Pole
(@byebyenokia) reported
@virginmedia Customer for over 15 years. My bill is going up and new customers get same package for £50 per month less than me. And they get a new TV or £200 credit. Surely you want to keep long standing customers. Not happy at all.