Virgin Media Outage Report in Bilston, Wolverhampton, England
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The latest reports from users having issues in Bilston come from postal codes WV14.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Bilston, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Bilston and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (43%)
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TV (25%)
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Wi-fi (12%)
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Total Blackout (12%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Bilston, Wolverhampton, England
The most recent Virgin Media outage reports came from the following cities: Birmingham, Oldbury, Sutton Coldfield, West Bromwich, Bilston, Stourbridge, Wolverhampton, Willenhall, Brierley Hill, Walsall, Dudley, Burntwood, Lichfield, Wednesbury and Solihull.
| City | Problem Type | Report Time |
|---|---|---|
 Birmingham |
TV | |
| Birmingham |
Internet | |
| Oldbury |
Internet | |
| Sutton Coldfield |
Total Blackout | |
| West Bromwich |
Internet | |
| Birmingham |
Internet |
Community Discussion
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Virgin Media Issues Reports Near Bilston, England
Latest outage, problems and issue reports in Bilston and nearby locations:
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🐺Wolfish
(@unit_1974) reported
from
Birmingham, England
@virginmedia Bit pointless now. As are you customer service team whenever I call, which is half the reason we cancelled! 😠
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Sharon Baker
(@DixeyBaker) reported
from
Birmingham, England
@virginmedia I appreciate your reply and I've done everything - its says no issues in the area but it said that yesterday and there was - I've had wrong service text come thru and all sorts- it's just not good enough
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Justin Osborne
(@O5BORNE) reported
from
Dudley, England
@virginmedia Just had a text message from your team to say the Broadband issue is now fixed - it isn’t ! 😡
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Leanne
(@hiltonleanne79) reported
from
Birmingham, England
Does anybody actually work at @virginmedia Customer Services! Have been on hold for over 20 mins on phone and is the second time I’ve had to call, no response on messaging either! Can anyone from @virginmedia assist before I raise this further with CEO @TomMockridgeVM
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Sasha Swapp
(@2108blondie) reported
from
Birmingham, England
@virginmedia Used to work for the company know all about rebooting after a fix. Just done *** and TiVo box again whilst still waiting for someone to answer the phone and it still doesn’t work. Absolutely shocking
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Lady Gemma
(@BrummieGem) reported
from
Solihull, England
@virginmedia need to change their hold music - I’ve just listened to the same song 3 times!!! 😤 I’m sure they just want me to put the phone down!!! 🙉
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Justin Osborne
(@O5BORNE) reported
from
Dudley, England
@virginmedia No difference at all when hub rebooted, Broadband still off and no way of getting through to your teams either by phone or via website to report ‘total lack of connection ‘ ! REALLY BAD CUSTOMER SERVICE. 😡
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Matt Smith
(@MattyladKRO) reported
from
Birmingham, England
@virginmedia If they ring again I will cancel
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Mike Donovan
(@bsamikey) reported
from
Solihull, England
@virginmedia for the second time this evening your broadband has dropped out, yet according to the app there is no issue in my area. This is happening far too frequently. You have previously provided me with insufficient means of making a formal complaint. I'd like it now please
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Leanne
(@hiltonleanne79) reported
from
Birmingham, England
@virginmedia I’m sure you’re really sorry...sorted now without any help from yourselves. I do hope your CEO is aware of how shockingly abysmal your customer service is and I speak from experience.
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Jack Turley
(@mastergamelad) reported
from
Dudley, England
@virginmedia You're call centers are terrible. Just got hung up on. having miss calls and rmails about "money i owe" which i do not. get back to me asap.
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Nas Mahmud
(@M5Mahmud) reported
from
Birmingham, England
@SkyUK Just like to say compared to @virginmedia and @bt_uk your customer service is absolutely SHITE!
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Carl Ford 🐝 🏎⚽️🥊
(@TheCarlFord) reported
from
Kinvere, England
I can’t call you because @ThreeUKSupport are providing a crap service and have been for 3 weeks because of a bit of rain! Time to have a chat with @virginmedia @O2 @VodafoneUK I think, neither #Sky not #Three value customers. @Three_Is_Broken
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Sharon Baker
(@DixeyBaker) reported
from
Birmingham, England
@virginmedia Broken again this morning after being ok eventually yesterday - managed to get through on the phones as it's still early - they are now checking and its been escalated and an engineer booked for Monday - progress of sorts!
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🐺Wolfish
(@unit_1974) reported
from
Birmingham, England
@Matey30 @virginmedia Nothing less than I’ve come to expect from them. Service has been so bad which is why we’ve left their tv service. Had to keep the broadband for now due to limitations of other local providers. Now watching freeview…
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Sarah James
(@gmb_sarahjames) reported
from
West Bromwich, England
@virginmedia major loss of service 2 days now on broadband and tv, can anyone explain why please. Happy to send details via DM
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Mat 🏳️🌈
(@EgglestonMathew) reported
from
Birmingham, England
@virginmedia It’s been an issue since we had it installed . Had 3 engineers visit. Never works at full speed
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Justin Osborne
(@O5BORNE) reported
from
Dudley, England
@virginmedia Yes,rebooted hub plenty of times. Lights flashing randomly. Registered for text service for service issues and just received one saying useage outing registered and est repair time now 26/09/19.another 2 days of problems. This affects my work at home. Need to cancel and go to Sky
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David Wright
(@Mr_PaintPots) reported
from
Solihull, England
@virginmedia As you can imagine, this has been discussed with many of your team, at length, with no resolution. The response is shambolic. Virgin is seemingly incapable of providing any service whatsoever in our case. Disappointing doesn't cover it, shockingly inept is a start.
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baggy
(@_baggyaaron) reported
from
Birmingham, England
@virginmedia fuming. Just been in his for half hour for someone to end the call as soon as they pick up. Awful service
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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maurizio mallia
(@maurizio_mallia) reported
@virginmedia Thanks for being so matter of fact. No TV in 5 days is a joke. All residents in same building have access. You do not deserve my custom anymore. How can anyone expect such an awful service is anyone guess. If you cannot fix this anytime soon then this is an unmitigated disaster.
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Ruth
(@hohumph) reported
@agsglassforcars @virginmedia You're waiting for an installation? I wouldn't bother, Virgin Customer Service is rubbish.
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Random Hero
(@aaronbekir) reported
@virginmedia They have no idea what is wrong. The box says my account is closed. They said it has updated to tv360. Then my 2nd box doesn't even turn on. They said they were going to escalate it to someone. This is where my ultimatum is. Fix it by 10. Send me working boxes or I cancel.
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Alex Romeo
(@AlexRomeo) reported
@virginmedia I was on the phone to the team for over 45 minutes and was told the issue would be fixed within 24 hours! I don’t have time to sit on the phone and run test after test. There’s an issue on my line, it needs to be properly addressed.
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Steve Phillip
(@hopestevep) reported
@csa37gold1 @virginmedia Continual apologies are not good enough, @virginmedia needs to sort their service out, especially when people rely on consistent wifi for work
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David Jackson
(@daveedjackson) reported
@virginmedia Yeah but it’s been flagged incorrectly given I live in a flat + every other has your service. It’s been flagged as “unavailable” because it’s not been checked so this is a mistake on your end. Not mine. It wouldn’t be available to the rest of the building, it’s as simple as that.
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Stephen Rose
(@Udeze42) reported
@virginmedia Don't have any internet or TV but your detector can't even detect by box or that there are any issues. What's going on?
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Nicholas Morgan
(@nicjmorgan) reported
@virginmedia You have now moved your estimate for resolving problem to 10:00 tomorrow, 36 hours after the problem occurred. How do I contact somebody to discuss compensation. I have tried telephoning but failed to find the option that enables me to talk to somebody. Please could you advise?
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Ninja Embellish
(@pastymuncher86) reported
What a shambles @virginmedia are - wanted to cancel, spoke to someone on WhatsApp who made me a decent offer, got no response to my message, went on live chat to be told the offer doesn’t exist despite sending screenshots. Now my request to cancel is being ignored.
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Paul Reed
(@reedyp) reported
@virginmedia can someone please explain, how you think it’s acceptable to arrange an engineer visit, then not to turn up two days in a row, then find out it’s a area cabinet issue. This has happened twice in 2 weeks. Shocking #worstcustomerservice