Virgin Media Outage Report in Cannock, Staffordshire, England

Problems in the last 24 hours in Cannock, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Cannock, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

• Internet (56%)
• Wi-fi (21%)
• Total Blackout (10%)
• TV (8%)
• E-mail (4%)
• Phone (2%)

Live Outage Map Near Cannock, England

The most recent Virgin Media outage reports came from the following cities: Wolverhampton, Walsall, West Bromwich, Stafford, Wednesbury, Burntwood, Bilston, Lichfield, Cannock, Willenhall, and Sutton Coldfield.

City	Problem Type	Report Time
Wolverhampton	Wi-fi	11 hours ago
Walsall	TV	4 days ago
Wolverhampton	Internet	5 days ago
West Bromwich	Internet	6 days ago
Walsall	Internet	7 days ago
Wolverhampton	Phone	9 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Cannock, England

Latest outage, problems and issue reports in Cannock and nearby locations:

• 
  Lacie_Adams (@Lacie_Adams1) reported 4 minutes ago from Walsall Wood, England

  @virginmedia Come back home from work and all services are down again.... 2 days in a row...reported the issue... couldnt speak to a person... robot told me to wait 10 minutes and my problems will be fixed.... let's see what happens John

• 
  Connor (@CCRSGAMING) reported 4 minutes ago from Walsall Wood, England

  @virginmedia my WiFi is not working all lights flash green until they go off and the white light appears still nothing then all of a sudden they all flash red then repeats the process

• 
  B67 dazza (@b67dazza) reported 9 minutes ago from West Bromwich, England

  Again @virginmedia your customer service makes me wonder how you survive as a business , I choose to wait to talk to someone as I have the time to atm and what happens as I patiently wait i get cut off .My deal is up soon youre on the back foot now to keep this customer

• 
  Stephen Luckett (@Steveluckett) reported 10 minutes ago from Codsall, England

  On my third call today with @virginmedia 👍🏻👍🏻 would be awesome if they wouldn’t hang up on me....

• 
  Emily-jaye collins. (@EmzeeJaye) reported 14 minutes ago from Stafford, England

  @virginmedia considering my number isn't on the directory and I've never given it out to anyone, it's funny how I am getting so many scam and cold calls.

• 
  Lacie_Adams (@Lacie_Adams1) reported 15 minutes ago from Wednesfield, England

  @Phlebian @Truthisaperspe1 @virginmedia If you go to there website and type in your postcode it states if there are issues in the area. I am aware of how to report issues and how to check for them without making contact, when call always same response of the script they have in front of them. No human aspect to the cal

• 
  Dave Phillips (@DaveWFC) reported 26 minutes ago from Wednesfield, England

  Well since my @virginmedia internet has been down since 4:30pm had to resort to going back to watching beautifully cheap 'Horror' movies! 👍

• 
  Brian A Wilshaw (@supercharger49) reported 29 minutes ago from Rugeley, England

  @virginmedia Our virgin has been down for 2 days. When phoning, all we get is a message saying 'Sorry the service in your area is intermittent, our engineers are doing their best to fix it. Intermittent???? I wish! We've had no telephone, internet or TV continually for 2 days, 😡

• 
  👻•Betty👑•👻 (@ghstofyouBrock) reported 33 minutes ago from Walsall Wood, England

  Aight but why is virgin media the worst ******* internet shut ever

• 
  Nigel Campbell (@LegincBellion) reported 34 minutes ago from West Bromwich, England

  @virginmedia my broadband has been down since 7 am this morning, what’s going on?

• 
  Jason Sheldon (@Junction10) reported 35 minutes ago from Walsall Wood, England

  @virginmedia It always used to. It sees my address from the postcode & gives me the house number and street to choose, then asks me to complete a form for you to contact me to tell me within 10 days if the service is available in my area. It used to be instant, but no-one ever did contact me.

• 
  Lacie_Adams (@Lacie_Adams1) reported 35 minutes ago from Wednesfield, England

  @virginmedia Back up and running but disruption in service and recorded programmes. With the amount of issues I've had since being with you, not once do I get an apology or money back for service I cant use

• 
  Lacie_Adams (@Lacie_Adams1) reported 42 minutes ago from Walsall Wood, England

  @virginmedia Havent spoken to anyone since my post there are issues in my area which means I have no internet and no TV, during lockdown this is not the most ideal situation 2 nights in a row after finishing work! Been down for over an hour so far that I know of as thats when i got home

• 
  Lacie_Adams (@Lacie_Adams1) reported 43 minutes ago from Walsall Wood, England

  @virginmedia There are known issues in my area. Apparently 2 days in a row at, what i would imagine, are peak times. I seriously need to consider a new provider. This is getting beyond a joke for the money that I pay

• 
  Stephen Luckett (@Steveluckett) reported 46 minutes ago from Codsall, England

  @virginmedia have the worst customer service in the world. Reported a fraud case to them 2 months ago and they have done nothing with it. You call there call centre and they just hang up on you. Great work guys 👍🏻

• 
  Stephen Luckett (@Steveluckett) reported 49 minutes ago from Codsall, England

  @BeefGolf @virginmedia @MartinSLewis They are awful.

• 
  Lacie_Adams (@Lacie_Adams1) reported 52 minutes ago from Wednesfield, England

  @Truthisaperspe1 @virginmedia I do inform them of the issues.

• 
  Steve Galloway (@jedimasterob1) reported 55 minutes ago from Wolverhampton, England

  @virginmedia Yes, it has since been resolved. This is not the first time I’ve had this issue and frequently not getting the speeds I am paying for. Not your happiest customer by any stretch of the imagination!

• 
  David Ward (@ADaveWard) reported 55 minutes ago from Wolverhampton, England

  Thanks for the reply @virginmedia but in your instructions following your system check on your site it states you will be sending a signal to my hub to improve something. Nowhere does it date for me to do a pinhole reset. So which is correct because you need to correct something

• 
  Lacie_Adams (@Lacie_Adams1) reported 56 minutes ago from Wednesfield, England

  @virginmedia Someone actually looking into my account, the issues I've had and money back would be nice

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Joanne Edwards (@DizzyOnLemonade) reported 5 minutes ago

  @virginmedia would really appreciate a message/call/email/smoke signal even! Regarding no internet connection for over 24 hours. Loyal customer NOT impressed with the service we’re paying a premium for.

• 
  TheTranSister (@TheTranSister) reported 9 minutes ago

  @virginmedia Not very helpful. I dealt with this during the last lockdown an you want to increase the price for a service that doesn’t work most of the time?

• 
  𝕋𝕙𝕖 𝔹𝕚𝕘 𝕃𝕒𝕕𝕕𝕖𝕣 ℙ𝕙𝕠𝕥𝕠𝕘𝕣𝕒𝕡𝕙𝕖𝕣 (@bigladderdrone) reported 10 minutes ago

  @virginmedia Why don’t YOU contact me? I’d feel a more valued customer if you did. Your call centre has an hour to wait before speaking to anyone. Sending me an email that my bill will increase on the same day your service has let me down is unforgivable.

• 
  𝕋𝕙𝕖 𝔹𝕚𝕘 𝕃𝕒𝕕𝕕𝕖𝕣 ℙ𝕙𝕠𝕥𝕠𝕘𝕣𝕒𝕡𝕙𝕖𝕣 (@bigladderdrone) reported 10 minutes ago

  @virginmedia I’ve just been to that link...it doesn’t work for me...any other advice before I leave your service?...appreciated you are trying to help but your infrastructure doesn’t allow it. It’s not acceptable to take my money with such poor support. Other options?

• 
  WattoPhotos (@WattoPhotos) reported 12 minutes ago

  @virginmedia I can assure you many people will also move to other broadband companys. As they can see you are taking advantage of them due to UK lockdown. It is Just greed. I have been a customer for over 5 years not anymore #journorequest #UKlockdown

• 
  V@LeRiC (@valericlelo89) reported 12 minutes ago

  @virginmedia 8.30pm, nobody contacted me. I am starting to feel a little bit fooled. Is the queue continuative till tomorrow or once the service is shut the queue shuts as well? This is starting to get tedious.

• 
  Chris Lord (@Claretlordy) reported 14 minutes ago

  @willsagnew @virginmedia @sky Mate I’ve been at them for 6 days now with no contact at all. I’ve never dealt with a company as bad in my life. Yet if I want to upgrade I can talk to someone within 2 mins. Priorities 💰💰💰

• 
  Joe Spencer (@JoeSpencerBooks) reported 15 minutes ago

  @virginmedia @virginmedia based on my experience over past weeks I think I have as much change of getting through to @richardbranson than an engineer to actually fix the problem

• 
  Seánna Holland (@seannahj) reported 15 minutes ago from Kenilworth, England

  @virginmedia So now over 2 hours later 3 different departments none of which can help and back on hold again!! Complete and utterly joke! #poorcustomerservice #virginmediajoke #dontcare

• 
  James Gaukroger (@JamesGauk) reported 19 minutes ago

  @virginmedia A drop in speed it seems (down to 0.8mbps at one point), although it has been happening with increasing occurrence. We don't have any wired connections