Virgin Media Outage Report in Cannock, Staffordshire, England
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The latest reports from users having issues in Cannock come from postal codes WS11.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Cannock, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Cannock and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (17%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Cannock, Staffordshire, England
The most recent Virgin Media outage reports came from the following cities: Birmingham, Sutton Coldfield, Lichfield, Bilston, Wednesbury, Cannock, Walsall, West Bromwich, Wolverhampton, Burntwood, Stafford and Willenhall.
| City | Problem Type | Report Time |
|---|---|---|
 Birmingham |
Internet | |
| Birmingham |
Wi-fi | |
| Birmingham |
Internet | |
| Birmingham |
Internet | |
| Birmingham |
Internet | |
| Birmingham |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Cannock, England
Latest outage, problems and issue reports in Cannock and nearby locations:
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Karl Hall
(@Karlos26899) reported
from
Birmingham, England
@virginmedia 30 day notice submitted and a very disappointed now to be ex-customer!!
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adi
(@adiDev0) reported
from
West Bromwich, England
@virginmedia and the broadband has gone down again. Every day around midday. Phone app has problems reaching servers, web service status says my broadband is good. Router flashing or sorts of green lights.
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Andrew Grove
(@henry_1664) reported
from
Birmingham, England
Can anyone tell me how you get @virginmedia to respond to and deal with complaints? I am at the end of my tether with them! I have raised 4 complaints now and they have unsatisfactorily responded to 1 which I called back about to keep the complaint open only for them to close...
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Jean Thierry 💙
(@MutliRaceMan) reported
from
Birmingham, England
@davesumnersmith @virginmedia I have realised that talking to Twitter teams is of limited value. The responses are scripted and when they’re painted into a corner, they just stop responding. Customer Service has become a contradiction in terms. My daughter has had similar experiences with Virgin Media.
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Martin Clarke
(@MartinClarke165) reported
from
Birmingham, England
@virginmedia No service still. Outrageous. No customer support. Online mths all day. Great advert for Virgin. The most reliable broadband provider #poorservice
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chris dagnall
(@DagnallChris) reported
from
Birmingham, England
@virginmedia my wifi is constantly going down, it's happened 4 times today, so frustration. Why do I pay £74 pound a month for this service!? Really thinking of switching to @SkyUK
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Liane Denton
(@Crazikat2002) reported
from
Birmingham, England
@virginmedia It’s not the WiFi, I am hard wired into to the router. So there is no excuse for this poor service.
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Mercedes Hodson 👷🏻♂️💁🏼♀️
(@mercede72928186) reported
from
Wednesfield, England
@virginmedia Iv been having issues with my internet connection I believe I need a new box Iv had this box now for some years is there a number I can ring to get this sorted. Thank you.
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neil fleming
(@ThatNeilFleming) reported
from
Wolverhampton, England
@virginmedia That might require quite an extensive overall of your infrastructure and servers however you could maybe start by answering the telephone - you are a telecoms company. Or does customer service fly out the window once the direct debits are set up?
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Steve Walters
(@SteveWa13630733) reported
from
Wolverhampton, England
@virginmedia Seems to be a problem with your website - have not been able to sign in to My Virgin Media Account or emails all day . Any ideas? Help?
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Adam
(@adam_jordan112) reported
from
Birmingham, England
@virginmedia I’m absolutely disgusted with the mobile messaging chat. I have been trying since 11:30am to speak to an advisor and still not getting anywhere. I’d now like to cancel my new order as I am disgusted with the customer service for a new mobile customer!!!
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neil fleming
(@ThatNeilFleming) reported
from
Wolverhampton, England
@virginmedia take a look at the replies to your Facebook ads. Virtually every comment the same patchy broadband connection and absolute dog **** customer service
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Jean Thierry 💙
(@MutliRaceMan) reported
from
Birmingham, England
@virginmedia It was a five minute fix, but she lost one month of TV access as a result. She’s a nurse so arranging a daytime appointment took a while because of her work patterns. It’s her first home of her own and I felt she had been treated in a less than respectable manner.
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Adam
(@adam_jordan112) reported
from
Birmingham, England
@virginmedia has your mobile online order website gone down? It keeps telling me to message or ring to order?
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Roy Kyffin
(@RoyKyffin) reported
from
Birmingham, England
@virginmedia why has my mobile signal strength dropped now Virgin Mobile is piggybacking off Vodafone? Used to be full strength when you used EE.
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Mercedes Hodson 👷🏻♂️💁🏼♀️
(@mercede72928186) reported
from
Wednesfield, England
@Carol74438555 I was having issues with Virgin media too but they are sending me an updated box out so hopefully it will be ok then
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Liane Denton
(@Crazikat2002) reported
from
Birmingham, England
@virginmedia Yes there are issues but seriously everyday issues with your service. Clearly I am not getting the service I am paying for it what what promised when I switched to you. I would like a call and a solution to this problem
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Dickie B
(@richiebunn) reported
from
West Bromwich, England
The award for the worst ever customer service goes to @virginmedia over an hours wait to get through.
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Jean Thierry 💙
(@MutliRaceMan) reported
from
Birmingham, England
@virginmedia My daughter had to make 2 phone calls to your customer service department to resolve a problem with her new TV box in November last year. She was almost 2 hours on the phone & then an engineer visit solved the problem. Engineer admitted the setup instructions were at fault.
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Helen Croft
(@NannieHelen) reported
from
West Bromwich, England
@virginmedia It’s the WIFi and what can you do about it? I’ve been a customer for many many years and this issue is causing aggravation. Surely I should expect uninterrupted service all day every day. It’s not cheap either is it??
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Kieran Reynolds
(@KReynolds94) reported
@virginmedia None known derives issues in area, that’s why one of the agents said he would have to pass it on to a technician to call back, said can take 4 hours left it till 3pm no call, called back at 5 then advised i would get a call back at half 7 and still nothing..
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Hannah Campbell
(@HannahhCampbell) reported
@virginmedia are ****
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Lorraine Gillon
(@LaineyGillon) reported
@virginmedia I would like to remove the TV service from my package. I have tried to contact someone via the webchat service for the last 2 days but am yet to have a response... can you help?
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Payal
(@pshah87) reported
@virginmedia Two days have past and Raymond Lim from the pre installation team promised to call me back YESTERDAY yet here I am left unable to speak to anyone to cancel my contract! This is an absolute joke Virgin!! #usless #poorcustomerservice
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Michelle Griffiths
(@filan10) reported
Wait over a month 4 a @skytv to “fix” a tech issue.. they issue us with a faulty box-spend over an hr on the phone for them to now tell us we have to deal with no tv for a further week until the next avail engineer can come out?! Is this a joke.. @virginmedia can you do better??!
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Ran Young
(@Ran1ry) reported
@virginmedia No one answers dude I'll leave it . I give up now ...spent over £25,000 with Virgin over the years sad it's come to this your service has completely fallen apart. We have a data dongle from @ThreeUK use that mostly to guarantee internet services through the day.
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Lizzie_Bee🕷🏳️🌈🇪🇺🇬🇧🦄⚫️
(@meejahoar) reported
@virginmedia Yes. Yes, it’s very sad. Please may I ask why you’ve wasted my time tweeting me back if you were not planning to help me?
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Ran Young
(@Ran1ry) reported
@virginmedia Try calling back a 100 families with technical issues 🤔🤔
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Fay Horan
(@faybees30) reported
@virginmedia please help us...our WiFi won’t stay connected and we can’t get through to speak to anyone
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naz643
(@naz6431) reported
I've just changed over from sky to @virginmedia. As soon as I've made the change today, I'm seeing so many bad reviews and loss of Internet, no engineer's, no installation for months. Have I made a mistake?