Virgin Media Outage Report in Lichfield, Staffordshire, England
Problems detected
Users are reporting problems related to: internet, tv and wi-fi.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Lichfield, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Lichfield and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
October 29: Problems at Virgin Media
Virgin Media is having issues since 10:00 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (40%)
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TV (35%)
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Wi-fi (11%)
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Total Blackout (9%)
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E-mail (3%)
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Phone (1%)
Live Outage Map Near Lichfield, Staffordshire, England
The most recent Virgin Media outage reports came from the following cities: Birmingham, West Bromwich, Walsall, Sutton Coldfield, Burntwood, Wolverhampton, Burton upon Trent, Tamworth and Bilston.
| City | Problem Type | Report Time |
|---|---|---|
 Birmingham |
Wi-fi | |
| Birmingham |
Total Blackout | |
| Birmingham |
Internet | |
| Birmingham |
Total Blackout | |
| Birmingham |
Internet | |
| Birmingham |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Lichfield, England
Latest outage, problems and issue reports in Lichfield and nearby locations:
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Jazba Entertainment
(@JazbaEnt) reported
from
Birmingham, England
@virginmedia business installation, been given 6 dates since 17th January. 4 no show or wrong booked, 2 attendance but not equipped to extend installation from 1sf floor to 2nd. even billed for a service which is not even installed yet. Nightmare #virginmedia #broadband
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Stuart McCullagh
(@stumccullagh) reported
from
Birmingham, England
@virginmedia The TV goes all distorted I’ve done webchats phone calls the lot nothing has been resolved was told it was a problem in the area , neighbours have had no issues happened still have issues now but not as often but it’s a bit annoying esp when I’ve not had any money off
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Andraay Leung
(@Andraay) reported
from
Birmingham, England
@virginmedia having issues with Wi-Fi at home and your websites including the one on service status checks are not loading? As a result I can’t even report the problem.
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Colin Hunt
(@HuntColin58) reported
from
Birmingham, England
@virginmedia It took me best part of a day Friday 24/3/2023 to contact you to cancel my broadband but since I finally managed to you have been contacting me 4 times a day. We have signed a contract with someone else. Please stop harassing us we have cancelled
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ch Saqib
(@saqibsvideos) reported
from
Birmingham, England
@virginmedia They haven't called me yet that's how bad you're
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Beard Punk
(@BeardPunk) reported
from
Birmingham, England
@virginmedia Hi. The team have also said that the issue isn’t resolved though? Everything has been reset multiple times this morning and still the same issue.
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ch Saqib
(@saqibsvideos) reported
from
Birmingham, England
@virginmedia I did, and told them everything what's been happening they goes we will sort out and I still getting emails from virgin I don't know why and problem is still there and bill getting delayed which I been told them about that and its keep happening since January
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Michael Sarjeant
(@sarjeantm01) reported
from
Burton upon Trent, England
When you have a smart house and your @virginmedia #Wifi goes down so nothing is working 😳 now the kids are moaning at no tablets, @PlayStation or @xboxuk there is only so many times I can reboot the hub...... #internetdown
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Beard Punk
(@BeardPunk) reported
from
Birmingham, England
@virginmedia Rebooted several times. Wi-Fi works fine, it’s just the VPN. Automated message says there’s still an issue.
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Stuart McCullagh
(@stumccullagh) reported
from
Birmingham, England
@virginmedia I’m going to but I know I won’t get anywhere anyway the customer never gets anywhere
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Michael Sarjeant
(@sarjeantm01) reported
from
Burton upon Trent, England
@virginmedia Yes it must have shorted itself overnight @virginmedia can I please cancel the engineer?
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Martin Wilkinson
(@MartinWilko) reported
from
Birmingham, England
@pipjcee @virginmedia And not working again in Brum! #VirginMediaoutage
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Michael Sarjeant
(@sarjeantm01) reported
from
Burton upon Trent, England
@virginmedia We have an engineer booked for Monday but I don't believe this is really acceptable with the amount of money we pay each month we should be able to expect a service which works, I understand there will be issues but over 3 hours later nothing?
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Gordé 🦩
(@ReissOmari) reported
from
Birmingham, England
And just like that my @virginmedia is off again, no internet whatsoever. Embarrassing service from them, very disappointed and frustrated.
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Michael Sarjeant
(@sarjeantm01) reported
from
Burton upon Trent, England
@toik1961 @virginmedia I think there was something all our Internet dropped out now our #alexa network is not working #internetoutage
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Yvonne 💙
(@Momrocks50) reported
from
Birmingham, England
Excuse me we pay enough for a "cough" service where is it? #virginmedia
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Stuart McCullagh
(@stumccullagh) reported
from
Birmingham, England
@virginmedia But when a contract is agreed like a mortgage or a fixed energy deal surely the agreement should last the full term. I’ve had issues since September & been told I can’t leave due to being under a contract so why should my costs go up when I’ve got an agreement in place until Dec
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Martin Wilkinson
(@MartinWilko) reported
from
Birmingham, England
Virginmedia down Sutton Coldfield. National outage . Their website down, unable to report status. No reports or statements from Virgin media. Price rise of 13.8% #VirginMediaoutage @virginmedia
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SorachiTim
(@PolymathTim) reported
from
West Bromwich, England
Zero Internet connectivity from @virginmedia now for pushing 12 hours. Resetting and/or powering down the hub does nothing, the diagnostic and fault tools just go round and around in an ever more boring circle. #LightningSpeedFarce
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Beard Punk
(@BeardPunk) reported
from
Birmingham, England
@virginmedia any updates on the VPN issue?
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Maxie
(@MaxiedotVox) reported
@virginmedia They can't find any issues... and have raised a complaint for compensation.
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Dawn Hieron-Coles
(@dawn_hieron) reported
@virginmedia please someone tell me how i can get hold of you urgently?? Page i need online down, people on phone no help 😫😫😫😫😫
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Wayne Cowland
(@D4DW4YN3) reported
@virginmedia Hi we have had little to no Internet for months now we are not receiving any help at all. A technician came out 12th July said we had 'total loss' and we needed someone to come and change the cables outside our home. He said 1-2 days, they finely showed up today 1/3
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Gindy
(@GindyGill) reported
@virginmedia As well as spending the last hour on the phone to you guys being passed between faults and retentions when trying to raise a complaint only to have managers in retentions refuse to speak to me and then being cold transferred by megan in retentions to the faults department….
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choppah
(@djchoppah) reported
@virginmedia we had a Enginer out Friday evening to fix our internet, witch worked for 30min and hasn’t worked since. Can’t get though to speak to a human on the phone!!
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Alexia R Fishwick
(@AlexiaRFishwick) reported
@virginmedia Doesn’t work. I’ll cancel next week. No one has helped
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Sanjay Jethwa
(@SJethwa) reported
@virginmedia @VirginMedia_TV truly hopeless customer services call ...asked Agent about compensation for 1 day but kept repeating script, not able to work it out. Cut off phone on me despite me being very polite and patient. Useless Virgin media, nothing changes. Contact me!
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Gindy
(@GindyGill) reported
@virginmedia Currently a virtual technician is monitoring the line over the next 24/48 hours apparently. I don’t believe this though as the same advisor cold transferred me to a cancellation team to raise a complaint who cold transferred me to a faults department.
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Gindy
(@GindyGill) reported
@virginmedia Why is your service so poor? Why am i having to spend hours at a time to get through to you? Why do you not respond to my complaint? Who can i speak to about this????
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choppah
(@djchoppah) reported
@virginmedia It’s not detecting an issue. So can’t book an engineer.