Virgin Media

Virgin Media Outage Report in Lichfield, Staffordshire, England

Problems detected

Users are reporting problems related to: internet, tv and wi-fi.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Lichfield, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Lichfield and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Lichfield, Staffordshire, England 10/29/2025 06:40

October 29: Problems at Virgin Media

Virgin Media is having issues since 10:00 AM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (40%)

    Internet (40%)

  2. TV (35%)

    TV (35%)

  3. Wi-fi (11%)

    Wi-fi (11%)

  4. Total Blackout (9%)

    Total Blackout (9%)

  5. E-mail (3%)

    E-mail (3%)

  6. Phone (1%)

    Phone (1%)

Live Outage Map Near Lichfield, Staffordshire, England

The most recent Virgin Media outage reports came from the following cities: Birmingham, West Bromwich, Walsall, Sutton Coldfield, Burntwood, Wolverhampton, Burton upon Trent, Tamworth and Bilston.

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City Problem Type Report Time
United KingdomBirmingham Wi-fi
United KingdomBirmingham Total Blackout
United KingdomBirmingham Internet
United KingdomBirmingham Total Blackout
United KingdomBirmingham Internet
United KingdomBirmingham Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Lichfield, England

Latest outage, problems and issue reports in Lichfield and nearby locations:

  • JazbaEnt Jazba Entertainment (@JazbaEnt) reported from Birmingham, England

    @virginmedia business installation, been given 6 dates since 17th January. 4 no show or wrong booked, 2 attendance but not equipped to extend installation from 1sf floor to 2nd. even billed for a service which is not even installed yet. Nightmare #virginmedia #broadband

  • stumccullagh Stuart McCullagh (@stumccullagh) reported from Birmingham, England

    @virginmedia The TV goes all distorted I’ve done webchats phone calls the lot nothing has been resolved was told it was a problem in the area , neighbours have had no issues happened still have issues now but not as often but it’s a bit annoying esp when I’ve not had any money off

  • Andraay Andraay Leung (@Andraay) reported from Birmingham, England

    @virginmedia having issues with Wi-Fi at home and your websites including the one on service status checks are not loading? As a result I can’t even report the problem.

  • HuntColin58 Colin Hunt (@HuntColin58) reported from Birmingham, England

    @virginmedia It took me best part of a day Friday 24/3/2023 to contact you to cancel my broadband but since I finally managed to you have been contacting me 4 times a day. We have signed a contract with someone else. Please stop harassing us we have cancelled

  • saqibsvideos ch Saqib (@saqibsvideos) reported from Birmingham, England

    @virginmedia They haven't called me yet that's how bad you're

  • BeardPunk Beard Punk (@BeardPunk) reported from Birmingham, England

    @virginmedia Hi. The team have also said that the issue isn’t resolved though? Everything has been reset multiple times this morning and still the same issue.

  • saqibsvideos ch Saqib (@saqibsvideos) reported from Birmingham, England

    @virginmedia I did, and told them everything what's been happening they goes we will sort out and I still getting emails from virgin I don't know why and problem is still there and bill getting delayed which I been told them about that and its keep happening since January

  • sarjeantm01 Michael Sarjeant (@sarjeantm01) reported from Burton upon Trent, England

    When you have a smart house and your @virginmedia #Wifi goes down so nothing is working 😳 now the kids are moaning at no tablets, @PlayStation or @xboxuk there is only so many times I can reboot the hub...... #internetdown

  • BeardPunk Beard Punk (@BeardPunk) reported from Birmingham, England

    @virginmedia Rebooted several times. Wi-Fi works fine, it’s just the VPN. Automated message says there’s still an issue.

  • stumccullagh Stuart McCullagh (@stumccullagh) reported from Birmingham, England

    @virginmedia I’m going to but I know I won’t get anywhere anyway the customer never gets anywhere

  • sarjeantm01 Michael Sarjeant (@sarjeantm01) reported from Burton upon Trent, England

    @virginmedia Yes it must have shorted itself overnight @virginmedia can I please cancel the engineer?

  • MartinWilko Martin Wilkinson (@MartinWilko) reported from Birmingham, England

    @pipjcee @virginmedia And not working again in Brum! #VirginMediaoutage

  • sarjeantm01 Michael Sarjeant (@sarjeantm01) reported from Burton upon Trent, England

    @virginmedia We have an engineer booked for Monday but I don't believe this is really acceptable with the amount of money we pay each month we should be able to expect a service which works, I understand there will be issues but over 3 hours later nothing?

  • ReissOmari Gordé 🦩 (@ReissOmari) reported from Birmingham, England

    And just like that my @virginmedia is off again, no internet whatsoever. Embarrassing service from them, very disappointed and frustrated.

  • sarjeantm01 Michael Sarjeant (@sarjeantm01) reported from Burton upon Trent, England

    @toik1961 @virginmedia I think there was something all our Internet dropped out now our #alexa network is not working #internetoutage

  • Momrocks50 Yvonne 💙 (@Momrocks50) reported from Birmingham, England

    Excuse me we pay enough for a "cough" service where is it? #virginmedia

  • stumccullagh Stuart McCullagh (@stumccullagh) reported from Birmingham, England

    @virginmedia But when a contract is agreed like a mortgage or a fixed energy deal surely the agreement should last the full term. I’ve had issues since September & been told I can’t leave due to being under a contract so why should my costs go up when I’ve got an agreement in place until Dec

  • MartinWilko Martin Wilkinson (@MartinWilko) reported from Birmingham, England

    Virginmedia down Sutton Coldfield. National outage . Their website down, unable to report status. No reports or statements from Virgin media. Price rise of 13.8% #VirginMediaoutage @virginmedia

  • PolymathTim SorachiTim (@PolymathTim) reported from West Bromwich, England

    Zero Internet connectivity from @virginmedia now for pushing 12 hours. Resetting and/or powering down the hub does nothing, the diagnostic and fault tools just go round and around in an ever more boring circle. #LightningSpeedFarce

  • BeardPunk Beard Punk (@BeardPunk) reported from Birmingham, England

    @virginmedia any updates on the VPN issue?

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • MaxiedotVox Maxie (@MaxiedotVox) reported

    @virginmedia They can't find any issues... and have raised a complaint for compensation.

  • dawn_hieron Dawn Hieron-Coles (@dawn_hieron) reported

    @virginmedia please someone tell me how i can get hold of you urgently?? Page i need online down, people on phone no help 😫😫😫😫😫

  • D4DW4YN3 Wayne Cowland (@D4DW4YN3) reported

    @virginmedia Hi we have had little to no Internet for months now we are not receiving any help at all. A technician came out 12th July said we had 'total loss' and we needed someone to come and change the cables outside our home. He said 1-2 days, they finely showed up today 1/3

  • GindyGill Gindy (@GindyGill) reported

    @virginmedia As well as spending the last hour on the phone to you guys being passed between faults and retentions when trying to raise a complaint only to have managers in retentions refuse to speak to me and then being cold transferred by megan in retentions to the faults department….

  • djchoppah choppah (@djchoppah) reported

    @virginmedia we had a Enginer out Friday evening to fix our internet, witch worked for 30min and hasn’t worked since. Can’t get though to speak to a human on the phone!!

  • AlexiaRFishwick Alexia R Fishwick (@AlexiaRFishwick) reported

    @virginmedia Doesn’t work. I’ll cancel next week. No one has helped

  • SJethwa Sanjay Jethwa (@SJethwa) reported

    @virginmedia @VirginMedia_TV truly hopeless customer services call ...asked Agent about compensation for 1 day but kept repeating script, not able to work it out. Cut off phone on me despite me being very polite and patient. Useless Virgin media, nothing changes. Contact me!

  • GindyGill Gindy (@GindyGill) reported

    @virginmedia Currently a virtual technician is monitoring the line over the next 24/48 hours apparently. I don’t believe this though as the same advisor cold transferred me to a cancellation team to raise a complaint who cold transferred me to a faults department.

  • GindyGill Gindy (@GindyGill) reported

    @virginmedia Why is your service so poor? Why am i having to spend hours at a time to get through to you? Why do you not respond to my complaint? Who can i speak to about this????

  • djchoppah choppah (@djchoppah) reported

    @virginmedia It’s not detecting an issue. So can’t book an engineer.