Virgin Media Outage Report in Rugeley, Staffordshire, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Rugeley, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Rugeley and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (61%)
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Wi-fi (16%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Rugeley, Staffordshire, England
The most recent Virgin Media outage reports came from the following cities: Wolverhampton, Burntwood, Stafford, Willenhall, Tamworth, Walsall and Lichfield.
| City | Problem Type | Report Time |
|---|---|---|
 Wolverhampton |
Internet | |
| Burntwood |
Wi-fi | |
| Stafford |
Internet | |
| Burntwood |
Wi-fi | |
| Willenhall |
Internet | |
| Tamworth |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Rugeley, England
Latest outage, problems and issue reports in Rugeley and nearby locations:
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Mike Hillman
(@photo_bloke) reported
from
Stafford, England
@virginmedia (3/3) I trust that when I call to cancel and switch, the call will be straightforward with no fuss and will be less than 2 minutes with no drawn out attempts to get me to stay
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Mike Hillman
(@photo_bloke) reported
from
Stafford, England
@virginmedia If you really wanted me to stay and you valued me as a customer you would have respected my original request when i was first called and we wouldn't be here now Learn the lessons from this - do what customers ask show them some respect and stop bothering them with unwanted calls
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Mark Edwards
(@mredwards) reported
from
Wolverhampton, England
@virginmedia Yes and all it did was tell me that our kitchen is a WiFi dead zone... The main issue is that we have loads of devices and I think we are overloading our hub’s capabilities.
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Stuart Hurcombe
(@5tu1987) reported
from
Armitage with Handsacre, England
@virginmedia You mean the number we have used that have fed us countless information that is untrue/impossible to achieve to try and ‘keep us happy’. Also love the identical response to the previous tweet.. Nice template! Hopefully speak to someone in the week who maybe WANTS to help us
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Serenium
(@serenium) reported
from
Stafford, England
@williamtm @virginmedia 1&1, bt, EE, sky, zen and talk talk all support v6 afaik. The ONLY major (by number of subscribers) ISP that doesn’t is virgin. The smallest of the big 4 is talk talk and numbers 5-10 of the top 10 added together are still half the size of talk talk.
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Mark Crossley
(@mkcU2war) reported
from
Fradley and Streethay, England
@virginmedia been on the phone for over an hour then you’ve just cut me off. You have been taking payments from me and you cannot tell me what I’m paying for. It’s looking like theft. Disgraceful service.
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Mark Crossley
(@mkcU2war) reported
from
Fradley and Streethay, England
@virginmedia you have been taking money out of my account, and after an hour + on the phone you are unable to tell me why. It’s looking like theft. Disgraceful service.
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Mercedes Hodson
(@mercede72928186) reported
from
Wednesfield, England
@virginmedia hi Iv no internet could you run a check down my line please
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Mike Hillman
(@photo_bloke) reported
from
Stafford, England
@virginmedia (3/3) I'm the customer, and I would like to think you would accommodate my wishes and show me some respect as one of the people who ultimately pay for your profits. I will not, however, be a customer for much longer
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j
(@jcanlas159) reported
from
Stafford, England
@virginmedia No difference. We do have an engineer booked in but just trying to understand the issue. The router page shows the Broadband reading (Access Denied) errors
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Calum McGill
(@Cal1964) reported
from
Wolverhampton, England
@virginmedia We were offered this and two boxes etc for £89...NINE DAYS AGO and then no one wanted to speak to us!!! Terrible service to a loyal Virgin customer of 8 years...robbery😠
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Gemma Brayne
(@Gemgwar) reported
from
Stafford, England
@virginmedia Yes. They have said we will have to wait until WEDNESDAY, so we were lied to again. Shocking service!
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Mike Hillman
(@photo_bloke) reported
from
Stafford, England
And now @AmazonUK have managed to join @virginmedia on the list of companies who've managed to p**s me off today with poor service They all seem to forget who pays their bills....
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Lacie_Adams
(@Lacie_Adams1) reported
from
Walsall Wood, England
@PatchworkBoyPW @virginmedia They wont have a clue. I had issues for about 6 months and I was constantly trying to sort it out. Engineers are great but the "customer service" team are based in India and have no customer service skills 🤙
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Stuart Hurcombe
(@5tu1987) reported
from
Armitage with Handsacre, England
@Gemgwar @virginmedia Basically.. nobody knows what the process is! Told we had to wait in ALL DAY yesterday for nobody to come (when we apparently now it’s only a package being delivered) STILL! nobody is clear if it’s a package being delivered or an engineer. Shocking service for what we are paying!
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Mercedes Hodson
(@mercede72928186) reported
from
Wednesfield, England
@virginmedia Was on wireless and re booted the box didn’t work, however it’s working now as you seemed to have fixed the issue. Thank you
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Calum McGill
(@Cal1964) reported
from
Wolverhampton, England
@virginmedia Okay, we'll try again tomorrow. I'm sure you're aware I've lodged a complaint already as very unhappy with the level of service from your agents. I needed this sorting over a week ago and now Virgin have taken another £129 for another month🙄
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LordBeerHunter 🇪🇺
(@LordBeerHunter) reported
from
Stafford, England
Really getting sick of @virginmedia's shocking service. Yet more dropouts. No doubt this will inspire them to post the usual useless scripted bs response.
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Serenium
(@serenium) reported
from
Stafford, England
@williamtm @virginmedia So virgin media don’t support it then. that is not “nothing supports it” Yell at virgin. BT is fine, although they do need to differentiate their treatment of ipv4 vs ipv6 icmp in their default firewall rules
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Lacie_Adams
(@Lacie_Adams1) reported
from
Walsall Wood, England
@virginmedia internet down again, youd think I'd be used to this by now 🤣 always an excuse and never get anything back for the lack of usage. I'm barely in the house using it so dread to think how many times it goes down when I'm not in potentially using it 🤙
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Harvey
(@HarveyRedd19) reported
@virginmedia Says no issues affecting my area currently though
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Michael Bradley
(@B123Bradley) reported
@katie_jr @EE I had similar problems with Virginmedia. They wanted me to set up another direct debit with them to close the account. I refused and it took quite a few calls to sort it out.
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Shilpesh patel
(@twita_shepster) reported
@virginmedia Still issues service checker says the same. Was supposed to be fixed yesterday 8pm according to service agent still no update.
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Gerard Gorman
(@gerardjgorman) reported
@virginmedia @bagpipes16 It doesn't work - clearly that's down too! Frankly, when it is working is it often misleading. I have had VirginMedia on the phone several times when they confirmed there was a problem in the area, but the status tool never indicated any issue. Poor software or misleading info?
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Vicky Dibb
(@lesdibble) reported
@virginmedia Its WiFi, I checked the service checker it said there were no issues in my area. It said there were tv issues which they were fixing, I assume that’s why there were 2 vans and they’ve turned off the WiFi when fixing it. Not acceptable with no warning and it’s not the first time
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rakesha
(@rakesha___) reported
@virginmedia @jai_dee Me too, I haven’t received anything and I’m expecting a delivery today to set up new services. It’s time to change courier and stop using @YodelOnline they don’t care about their customers - they don’t even have their customer service running at a times like this.
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Gavin Piper
(@bagpipes16) reported
@virginmedia for the last 6 days, broadband has been dropping in and out, yet known service issues in the cr2 area. please you advise if service degredation is expected?
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Shelagh Green
(@ShelaghGreen) reported
@virginmedia It had been off and on multiple times before. I'll put it down to good vibes. 👍
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Debbie Mason
(@dam_mason) reported
@virginmedia I've also just had sales trying to upgrade me to a gig for an extra £6/mth but as I explained to them. I'm not paying more money for a faster service when this one is currently intermittent and @CityFibre are installing throughout Swindon
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Latoyah | Sugar Pink Food
(@LatoyahEgerton) reported
@virginmedia Complaint still active. No update in weeks, was advised it was still open without updates. They were adamant that I must be mistaken and the router was in fact, a remote. Doesn't explain why they've gone ahead an wiped my TV box and rendered it unusable for 3 days though!