Virgin Media

Virgin Media Outage Report in Rugeley, Staffordshire, England

Problems detected

Users are reporting problems related to: internet, tv and wi-fi.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Rugeley, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Rugeley and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Rugeley, Staffordshire, England 10/29/2025 06:40

October 29: Problems at Virgin Media

Virgin Media is having issues since 10:00 AM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (40%)

    Internet (40%)

  2. TV (35%)

    TV (35%)

  3. Wi-fi (11%)

    Wi-fi (11%)

  4. Total Blackout (9%)

    Total Blackout (9%)

  5. E-mail (3%)

    E-mail (3%)

  6. Phone (1%)

    Phone (1%)

Live Outage Map Near Rugeley, Staffordshire, England

The most recent Virgin Media outage reports came from the following cities: Walsall, Burntwood, Wolverhampton, Tamworth and Stafford.

Loading map, please wait...
City Problem Type Report Time
United KingdomWalsall Internet
United KingdomWalsall Wi-fi
United KingdomWalsall Internet
United KingdomBurntwood Internet
United KingdomBurntwood Internet
United KingdomWolverhampton Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Rugeley, England

Latest outage, problems and issue reports in Rugeley and nearby locations:

  • harrietmayx harrietparkdavies (@harrietmayx) reported from Lichfield, England

    @virginmedia reset my virgin router and now won’t turn back on.. help please

  • MrBlitzed Glenn Arnold (@MrBlitzed) reported from Rugeley, England

    @virginmedia So now I can't get into my account YET AGAIN to pay my bill. I changed my password but now I'm told I only have a secondary account and can't access billing. I went through all this crap last year and had a nightmare with your woeful call centre. Had enough now.

  • photo_bloke Mike Hillman (@photo_bloke) reported from Stafford, England

    And now @AmazonUK have managed to join @virginmedia on the list of companies who've managed to p**s me off today with poor service They all seem to forget who pays their bills....

  • photo_bloke Mike Hillman (@photo_bloke) reported from Stafford, England

    @virginmedia (3/3) I trust that when I call to cancel and switch, the call will be straightforward with no fuss and will be less than 2 minutes with no drawn out attempts to get me to stay

  • EmzeeJaye Emily-jaye collins. (@EmzeeJaye) reported from Stafford, England

    @virginmedia I've already checked and there is no reported issues in my area.

  • LordBeerHunter LordBeerHunter 🇪🇺 (@LordBeerHunter) reported from Stafford, England

    Really getting sick of @virginmedia's shocking service. Yet more dropouts. No doubt this will inspire them to post the usual useless scripted bs response.

  • mercede72928186 Mercedes Hodson (@mercede72928186) reported from Wednesfield, England

    @Ord_Norm_Bloke Yes Virgin media Wi-Fi is a bit crap I agree

  • SpykDaBarstud Si Hodgkiss-Rogers (@SpykDaBarstud) reported from Rugeley, England

    @ryanricardo76 @virginmedia Having problems on and off with mine again. It works for three months... problems for six, etc. Can’t even steam a movie on one device atm. Call for support. Same thing every time. Always say there’s no issue. Must be our devices. Think, at £50 a month... time to change.

  • BrimmellDen Den Brimmell (@BrimmellDen) reported from Wednesfield, England

    So glad we dumped #virginmedia 18 months ago,they’re hopeless & their customer service is non-existent!

  • mercede72928186 Mercedes Hodson (@mercede72928186) reported from Wednesfield, England

    @virginmedia Was on wireless and re booted the box didn’t work, however it’s working now as you seemed to have fixed the issue. Thank you

  • davecres Dave (@davecres) reported from Walsall Wood, England

    @virginmedia No days no known problem but clearly with so many people waking up this morning and posting on twitter issues there must be an issue somewhere. Eg one of your switches down or dhcp server not issuing an IP to the hub so it can’t continue

  • photo_bloke Mike Hillman (@photo_bloke) reported from Stafford, England

    @virginmedia If you really wanted me to stay and you valued me as a customer you would have respected my original request when i was first called and we wouldn't be here now Learn the lessons from this - do what customers ask show them some respect and stop bothering them with unwanted calls

  • AmritPahal Amrit Pahal (@AmritPahal) reported from Walsall Wood, England

    @virginmedia absolutely pathetic service, trying to run a business that relies on taking cards payments,I switched to you for the secureness of the line over fibre, since I’ve switched I’ve had more down time than standard internet! Callled up told nothing can be done until 9am!!

  • WieMenHo Wie-Men Ho (@WieMenHo) reported from Lichfield, England

    Shocking telephone service @virginmedia - want to reduce my TV package. Don’t want movies or BT sports any more. Can’t tell me what package I would move on to. Whether I lose any other channels or even if I lose HD channels.

  • mercede72928186 Mercedes Hodson (@mercede72928186) reported from Wednesfield, England

    @virginmedia hi Iv no internet could you run a check down my line please

  • serenium Serenium (@serenium) reported from Stafford, England

    @williamtm @virginmedia 1&1, bt, EE, sky, zen and talk talk all support v6 afaik. The ONLY major (by number of subscribers) ISP that doesn’t is virgin. The smallest of the big 4 is talk talk and numbers 5-10 of the top 10 added together are still half the size of talk talk.

  • LordBeerHunter LordBeerHunter 🇪🇺 (@LordBeerHunter) reported from Stafford, England

    Here we go again @virginmedia, no WiFi randomly again! Although hardly ransom, it's a regular occurance. About time to stopped charging until you can provide a 24/7 service.

  • EmzeeJaye Emily-jaye collins. (@EmzeeJaye) reported from Stafford, England

    @virginmedia all of yesterday and still today I have no internet. It's been switched off, reset etc. Last month I went nearly a week without service. This needs resolving or I'm leaving.

  • ChanEk81 Chan Ekanayake (@ChanEk81) reported from Stafford, England

    @TrekinTech @virginmedia I gave up with Virgin media router after so many of these. It’s is single handedly the worst WiFi router man (or woman or it) has ever invented. But it’s a pretty ok modem TBF..

  • serenium Serenium (@serenium) reported from Stafford, England

    @williamtm @virginmedia So virgin media don’t support it then. that is not “nothing supports it” Yell at virgin. BT is fine, although they do need to differentiate their treatment of ipv4 vs ipv6 icmp in their default firewall rules

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • MaxiedotVox Maxie (@MaxiedotVox) reported

    @virginmedia They can't find any issues... and have raised a complaint for compensation.

  • dawn_hieron Dawn Hieron-Coles (@dawn_hieron) reported

    @virginmedia please someone tell me how i can get hold of you urgently?? Page i need online down, people on phone no help 😫😫😫😫😫

  • D4DW4YN3 Wayne Cowland (@D4DW4YN3) reported

    @virginmedia Hi we have had little to no Internet for months now we are not receiving any help at all. A technician came out 12th July said we had 'total loss' and we needed someone to come and change the cables outside our home. He said 1-2 days, they finely showed up today 1/3

  • GindyGill Gindy (@GindyGill) reported

    @virginmedia As well as spending the last hour on the phone to you guys being passed between faults and retentions when trying to raise a complaint only to have managers in retentions refuse to speak to me and then being cold transferred by megan in retentions to the faults department….

  • djchoppah choppah (@djchoppah) reported

    @virginmedia we had a Enginer out Friday evening to fix our internet, witch worked for 30min and hasn’t worked since. Can’t get though to speak to a human on the phone!!

  • AlexiaRFishwick Alexia R Fishwick (@AlexiaRFishwick) reported

    @virginmedia Doesn’t work. I’ll cancel next week. No one has helped

  • SJethwa Sanjay Jethwa (@SJethwa) reported

    @virginmedia @VirginMedia_TV truly hopeless customer services call ...asked Agent about compensation for 1 day but kept repeating script, not able to work it out. Cut off phone on me despite me being very polite and patient. Useless Virgin media, nothing changes. Contact me!

  • GindyGill Gindy (@GindyGill) reported

    @virginmedia Currently a virtual technician is monitoring the line over the next 24/48 hours apparently. I don’t believe this though as the same advisor cold transferred me to a cancellation team to raise a complaint who cold transferred me to a faults department.

  • GindyGill Gindy (@GindyGill) reported

    @virginmedia Why is your service so poor? Why am i having to spend hours at a time to get through to you? Why do you not respond to my complaint? Who can i speak to about this????

  • djchoppah choppah (@djchoppah) reported

    @virginmedia It’s not detecting an issue. So can’t book an engineer.