Virgin Media Outage Report in Rugeley, Staffordshire, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Rugeley, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Rugeley and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (17%)
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Total Blackout (13%)
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TV (7%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Rugeley, Staffordshire, England
The most recent Virgin Media outage reports came from the following cities: Tamworth, Wolverhampton, Walsall, Stafford, Burntwood, Lichfield and Norton Canes.
| City | Problem Type | Report Time |
|---|---|---|
 Tamworth |
Internet | |
| Wolverhampton |
Wi-fi | |
| Wolverhampton |
Internet | |
| Wolverhampton |
TV | |
| Wolverhampton |
Internet | |
| Wolverhampton |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Rugeley, England
Latest outage, problems and issue reports in Rugeley and nearby locations:
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Simon Pugh
(@simonpunch) reported
from
Wolverhampton, England
@virginmedia awful service yet again, no connection since Friday due to poor installation. Complaints department phoned 3 times and not dealt with. Cut off by technical support 3 times. Shocking!
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Hayley Law
(@HayleyLaw3) reported
from
Wednesfield, England
@virginmedia waited in all day yesterday, was supposed to have a self instal pack delivered m but didn’t turn up, tracking still states 3.10.20. Please help!!
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Claire Holdcroft
(@mrsclholdcroft) reported
from
Stafford, England
@virginmedia can you please tell me how to ensure that you cancel my contract? I have tried since June! I’ve moved out and you keep on sending me bills and notices of not paying! The chat is useless as no one actually helps! It then disconnects! So disappointed.
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nathan
(@small1808) reported
from
Stafford, England
@virginmedia been on hold with one of your customer service agents for 45 minutes now hope she is alright
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*KP*
(@KarenPerry7) reported
from
Willenhall, England
@Coconuts1964 @virginmedia Thanks mate. How bad is it that customers have to rely on each other for information rather than the company we pay hundreds to each year. #virginmedia terrible!!
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Claire Holdcroft
(@mrsclholdcroft) reported
from
Stafford, England
Trying to speak to @virginmedia is so hard, trying to cancel my contract for nearly 2 months now. Does anyone ever get out?
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Stephen Luckett
(@Steveluckett) reported
from
Codsall, England
Call number 25 with @virginmedia after the service desk hung up on my after I waited 30 mins to connect and then when I did get through put my on hold and then hung up 😭😬😬 on your call number 26
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Kymberlilly :-)
(@Kimmi_Mmm) reported
from
Wednesfield, England
@virginmedia no internet still!!! just wondering if in virgin town 24 hours actually means 1-2 weeks 🤔you are sending a new router out when that is not the problem and said itll be here in 3-5 working days but will be monday?Does anyone in your company know how to count?
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*KP*
(@KarenPerry7) reported
from
Willenhall, England
Disgusting customer service as per usual from @virginmedia again. #disgracefull #terribleservice
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Steve Galloway
(@jedimasterob1) reported
from
Wolverhampton, England
@virginmedia Yes, same issue as Monday evening and been advised no service until 11pm!
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Dan and Bec
(@danandbec) reported
from
Stafford, England
Well, @virginmedia what a way to welcome a new customer. Two weeks in and I’m getting speeds so slow the internet is unusable. A week to wait before an engineer visit and there’s no compensation. How do we key workers work from home this week on 2mbit?
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Stephen Luckett
(@Steveluckett) reported
from
Codsall, England
@virginmedia do you have anyone I can physically go and see about a complaint as this has reached new levels of terrible service!?
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nathan
(@small1808) reported
from
Stafford, England
@virginmedia an hour on hold and still no further forward 😭😭😭😭😭 this is why i dont ring with problems with my service from you
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Stephen Luckett
(@Steveluckett) reported
from
Codsall, England
So @virginmedia @virginhelp I have spoken to the webchat who told me to call the helpdesk. Helpdesk have told me to write a letter. WILL ANYONE HELP ME!??? I will write to Rachel Barrass but not going to really help when the debt collectors arrive.
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Jack Benjamin
(@beadyeyedjack) reported
from
Cannock Chase, England
@virginmedia have got to be the worst company going. Awful awful service. Avoid at all costs!!!! #virginmedia #BROADBAND
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Steve Galloway
(@jedimasterob1) reported
from
Wolverhampton, England
@virginmedia NO BROADBAND SERVICE AGAIN! 🤬
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Stephen Luckett
(@Steveluckett) reported
from
Codsall, England
Another letter from @virginmedia saying I owe them money! Looks like my 25th call to them explaining that it is a fraudulent account. LITERALLY THE WORST COMPANY IN THE WORLD!!!
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Neil T
(@Neil982) reported
from
Willenhall, England
@virginmedia seems to bollock about with their broadband at 1am on a Wednesday without fail right as #NXT #wwenxt is coming on. Seems to happen near enough every week.
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Ant Davies
(@antdwolves) reported
from
Wolverhampton, England
@CliffHague @virginmedia If you have not already ring to disconnect then tell retentions you need 2nd line support. They should be in Scotland or North East and really know their stuff I have Virgin but use gmail as a preferred option Good Luck!
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Songbirdeee 🦁
(@songbirdeee) reported
from
Tamworth District, England
So #VirginMedia I report a fault this morning, you say repaired by 6pm. 7pm I called as still not working despite txt/email says fixed. 50 mins of listening to music then, "the other person has cleared" Really don't like being lied to. Not good enough, valued customer, my arse!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Graeme White
(@GraemeWhite80) reported
@virginmedia I then tried logging onto my account to try that way and was directed to a WhatsApp service which then eventually gave me a number to call and said I needed option 2. This then told via automated message that due to covid some services were unavailable and the line went dead!
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Parma Dhillon
(@parmadhillon) reported
@virginmedia F009456340 look this up, I have been without service for over 8 days so far with no resolution
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Denyse Kelly
(@DenyseMKelly) reported
Had to hang up after 17 mins. I would be fired if I left one of my customers on hold this long. Shame on you @virginmedia
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Zizi 💙
(@ZiziSulkin) reported
@virginmedia Also want to add....I politely asked to speak to a supervisor and was told fine. Put on hold. Guess what. Kept on hold until cut off. Not the first time this has happened. I invite your response. Appalling customer service.
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Jane Hoskyn
(@janeskyn) reported
@A_Holy_Man @virginmedia Current plan is to switch to Three for home as well as mobile, they've got a good deal on with 4G hubs and I've always found their customer service spot on. Thinking about it. Only thing I've 100% decided is that I'm leaving Virgin.
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Zizi 💙
(@ZiziSulkin) reported
@virginmedia I'm afraid I have little confidence. Your 'status update' says all resolved. But we still have no service. I rang. Was told in fact 25% of users in our area still have no service and it is a network issue. Am told yet another 24 hours. That will be 3 days and no resolution.
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KallumPlaysBadly
(@KallumPB) reported
I am so sorry to everyone who turned up tonight particularly @Xalriktv and @N00BT0P14 who generously subbed in my first stream back These connection issues have derailed the stream MASSIVELY I can't do anything with 0.09 upload speed @virginmedia I'll be back soon, promise.
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skelly fella
(@Skelly_Fella) reported
using a service such as Freeview, Sky (satellite), Freesat (satellite) or Virgin Media (cable). If not, you'll need to set up your main TV to receive Digital TV. How to get Digital TV  If you have a video recorder, DVD recorder or hard-disk recorder (PVR) connected to your main
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Michelle Crotty
(@ShellCrotty) reported
@virginmedia how come you only give good deals to new customers not loyal ones? a new customer can get a bigger package for £144 less a year than an existing customer of 9 years
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Clifford Simon : 🇬🇧🏴
(@ChubbyCliff) reported
@Fibutton @virginmedia I had the problem for about a year, held it off because of the pain of getting through to a person. Once i did, the customer service was good. But getting there was a nightmare as i knew it would be. I nearly cancelled my direct debit and waited for them to contact me!