Virgin Media outages and service status in Rugeley, England

Problems in the last 24 hours in Rugeley, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Rugeley, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Rugeley, England

The most recent Virgin Media outage reports came from the following cities: Stafford, Wolverhampton, Walsall, Cannock, Tamworth, and Burntwood.

City	Problem Type	Report Time
Stafford	Internet	5 days ago
Wolverhampton	Wi-fi	6 days ago
Wolverhampton	Wi-fi	7 days ago
Stafford	TV	9 days ago
Walsall	TV	11 days ago

Nearby cities with recent reports

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Rugeley, England

Latest outage, problems and issue reports in Rugeley and nearby locations:

• 
  Jens Tait. (@jenstait) reported 44 seconds ago from Wolverhampton, England

  So yet again another WiFi problem with @virginmedia in #wolverhampton and expected connection fix at 1:03am. Right... so how am I going to work now ?! 😡

• 
  LVWLVS (@lvwlvs) reported 1 minute ago from Cheslyn Hay, England

  @virginmedia Everything is running fine then my devices can’t connect. It takes me switching the router off at the wall and on again for the connection to reestablish itself. First world problems but it’s a pain when I’m working upstairs and the router is downstairs. And it should just work!

• 
  Brady (@G1Brady) reported 5 minutes ago from Perton, England

  @virginmedia why is your site not working I can't login to my account area and also the virgin box is flashing and there's an error code

• 
  le Phantom Plume (@lePhantomPlume) reported 13 minutes ago from Wolverhampton, England

  @virginmedia It’s ok thanks, one of your team rang me, was extremely rude then hung up.

• 
  Liam (@LB_WFC) reported 17 minutes ago from Willenhall, England

  @virginmedia It does. The internet will randomly cut out then come back on 2/3 minutes later. I’ve factor reset it via the router setting and a manual factory reset with no luck.

• 
  Mathew (@mbally91) reported 19 minutes ago from Stafford, England

  @virginmedia why do your advisors keep hanging up randomly during my calls? Trying to find upgrade offers!? Shocking service will be looking to disconnect. What you saying @SkyUK?

• 
  Steve Arliss (@SteveA_3) reported 21 minutes ago from Wolverhampton, England

  This is the exact reason I use the web chat!! To ensure conversation is saved on screenshots! So far today @virginmedia have been completely useless! Want me to pay for a service I'm not getting and they dont know when I will be able to get again

• 
  Marcos Clowes FCILT (@MarcosJimClowes) reported 22 minutes ago from Stafford, England

  @virginmedia I’ve been through all of that. A totally useless service. I’ve asked to be mailed an account password. So I need to wait for that as they told me no other way to help.

• 
  Steve Re-cycle (@poole_ste) reported 24 minutes ago from Wolverhampton, England

  @virginmedia I also asked to be put through to complaints as I have done before and then the phone goes dead. I have been so reliant on my old number sick older members of family in times of great stress #help

• 
  Phil Campbell (@PhilCampbell_) reported 26 minutes ago from Willenhall, England

  Sick to death of the UK's shittest broadband @virginmedia Every night it goes off after midnight. What a Total package of **** you get with this company! 🤬 #virginmedia #broadband

• 
  Skuly (@SkulyMusic) reported 29 minutes ago from Aldridge, England

  @virginmedia Half of my channels missing have completed all the trouble shooting measures no joy. Nobody ever picks up the phone 😡 You are not providing the service we are paying for DD is getting cancelled and your equipment is being returned. Have spoken with fair trade

• 
  Marcos Clowes FCILT (@MarcosJimClowes) reported 30 minutes ago from Stafford, England

  @virginmedia I have lost my internet and TV channels. I don’t have access to the login details or my phone number to resolve online and I can’t get any answer on the phones despite waiting a very long time. How can I resolve this please?

• 
  Steve Wiley (@S_Wiley303) reported 33 minutes ago from Walsall Wood, England

  @virginmedia you inform me that unless I swap the sim in my phone I will lose the service in 18 days ,you have not sent me a sim ,and your text system is rubbish :enter the 65 letter of your security code ,what ?,you haven’t sent me a sim

• 
  Will Hook (@williamtm) reported 36 minutes ago from Stafford, England

  @virginmedia had packet loss for a solid four days now in the ST16 area (Stafford)…any chance of a fix? It’s impacting my ability to work from home and in the evening I’ve not been able to watch YouTube/Netflix/etc without it buffering constantly.

• 
  Steve Walters (@SteveWa13630733) reported 43 minutes ago from Wolverhampton, England

  @virginmedia @matty_gilbert94 Can’t check service status page - that is down too

• 
  PhatSuppliUK (@PhatSuppliUK) reported 43 minutes ago from Wolverhampton, England

  @virginmedia Wow and your team just hung up on me as well Wow shocking behaviour How can I expand on an issue you are meant to look into?you told us it was a cable issue, you said you'd send someone to fix it You never did I'm sick of broken internet

• 
  *KP* (@KarenPerry7) reported 47 minutes ago from Willenhall, England

  Disgusting customer service as per usual from @virginmedia again. #disgracefull #terribleservice

• 
  Steve Re-cycle (@poole_ste) reported 49 minutes ago from Wolverhampton, England

  @virginmedia Thank you for this but I do seem to have done everything mentioned in your document through ringing 150 so far no senior manager has got back to me! Me thinks maybe something is not working but will try again 🤔 oh yes even been through #resolution

• 
  Mark Shilton (@MShilton1880) reported 50 minutes ago from Tamworth District, England

  @virginmedia have been trying to call customer service today only to be cut off twice after a hour on hold. Absolutely disgraceful, need to speak to someone not try online any chance of a call back please?

• 
  El 👸🏻 (@byellielouise) reported 56 minutes ago from Colwich, England

  @FowlerLegend @virginmedia I’m just going round in circles. Hours of stress with it tonight. If I ever manage to get it cancelled I’ll never going near the company again

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Dr Amir Hamid (@DrAmirHamid) reported 11 minutes ago

  @virginmedia No it hasn't and its really poor

• 
  welshcake74 (@Welshcake74) reported 14 minutes ago

  @virginmedia Yes. It was the bereavement team that have the most awful and length process. So I’m doing it online. But I still had to wait on the phone and have the cancellation of contract spiel even though we aren’t cancelling. Just a poor process and no consideration for the customer

• 
  Serenity Solo Studios (@SerenitySoloDev) reported 17 minutes ago

  Virgin Media may have the best broadband speeds for me, but lying salesmen and Virgins policies really has me thinking about cancelling during this cooldown period. I was told 1000mbps was the maximum speed here. I found out it was 2000mbps. I tried to change as I was unaware of this at the time, due to what the saleman told me, but they wanted to charge me £88 per month or so for the 2gb package when the 1gb only costs £33 per month. Even though the website says £55 per month for the 2gb package. I then asked about the upload spped matching the download speed. At first, I was told this was a different package, not an addon, so it would cost £88 per month in total. What? I then threatened to leave and rejoin with a new package as I was in the cooling off period. I was then told this was an addon for £6 per month. They can't change anything on my package though apparently. It now has to be sent to another team to check through this and I have to wait 5-10 days. This is the most confusing company I have ever dealt with. When joining Sky, I could change my package at any time and still be given the in contract discount. Sky may have slower speeds, but @Virgin have to have to the worst policies that kind of makes me regret changing over. If they say I still have to pay almost triple the cost, I may just take the loss of the broadband speed and move back over to Sky. Virgin are trying to rip me off as their sales representative who came to the door and sold me the package never gave the full information to me and said 1gb was their highest package they had for my area.

• 
  Fayez Ahmed (@Fahmed911) reported 17 minutes ago

  @virginmedia paying soo much for this and still out in PR1 region of Preston. Been off all Sunday and now today awful service and not worth it. Defo need to move away #virginmedia #broadband #shocking

• 
  Darren Hayes (@darrenhayes1973) reported 19 minutes ago

  @virginmedia Disgrace of a company never been spoken to as rudely as I have been tonight by one of the call centres based oversees. 20 calls in less than 7 days and then rude to me because he did not get the answers he wanted!! Sort it out!!

• 
  Nath___O (@NOliver11) reported 19 minutes ago

  @virginmedia terrible service as usual! I expect a full refund of the boxing no stream for the past 15 minutes and counting!

• 
  Karen Rodger (@Fletchers_Mama) reported 22 minutes ago

  @virginmedia It was both. It has happened twice in 2 consecutive mths, both times locked for 2wks. Currently unlocked but never been explained why it how to prevent

• 
  Margaret (@scripture36) reported 24 minutes ago

  @virginmedia @CLangley16 Any chance you could just help disabled users revert to previous software as they can’t use this 360 shite?

• 
  Duncan P⭐️⭐️ (@duncanpemberton) reported 24 minutes ago

  @virginmedia hi guys, Any sign of the virgin hub 5 being available to send me? I was told I could have one around 6 months ago after a long conversation but never heard anything since! Regards Duncan

• 
  MrsHoustie🏴󠁧󠁢󠁳󠁣󠁴󠁿 (@Houstie1886) reported 25 minutes ago

  @virginmedia Any idea when internet will be back up and running in ML1? Service status says no issues. Helpline says working on it. Had no internet since yesterday. Thanks.