Virgin Media Outage Report in Rugeley, Staffordshire, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Rugeley, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Rugeley and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (20%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Rugeley, Staffordshire, England
The most recent Virgin Media outage reports came from the following cities: Wolverhampton, Uttoxeter, Burntwood, Tamworth, Walsall, Lichfield and Cannock.
| City | Problem Type | Report Time |
|---|---|---|
 Wolverhampton |
TV | |
| Uttoxeter |
Wi-fi | |
| Burntwood |
Internet | |
| Tamworth |
||
| Walsall |
Internet | |
| Wolverhampton |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Rugeley, England
Latest outage, problems and issue reports in Rugeley and nearby locations:
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George Kafetzis
(@Georgekafetzis) reported
from
Cheslyn Hay, England
@VirginMedia the worst customer service known to mankind. I do not know how they say in business.
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Lysander
(@Lysander_16) reported
from
Wednesfield, England
@virginmedia For now everything seems to be okay. Just frustrating when you're trying to stream and the internet does down for 7 hours.
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Chris
(@ChrisPresslie) reported
from
Wednesfield, England
Ive im hard wired and im port forwarding it should ******* work phoned up only to be told "oh we can't help with port forwarding" @virginmedia
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Chris
(@ChrisPresslie) reported
from
Wednesfield, England
Thanks for being no help @virginmedia
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Emily-jaye collins.
(@EmzeeJaye) reported
from
Stafford, England
@virginmedia I've already checked and there is no reported issues in my area.
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David Rathband
(@YidBarmy) reported
from
Burntwood, England
Virgin Media customer service is non existent. 6 times today I’ve called to make changes to my package. I’ve waited on average 50 minutes each time only to be cut off each time. You can add to your package on line but you can’t remove anything. Just wait till normality returns...
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miya
(@miyajhay9) reported
from
Wolverhampton, England
@virginmedia I’m tired of shocking connection. I’m working from home and I need a stable internet connection, not one that keeps cutting out ever few minutes. You’re happy to take our money every month but whenever I call you never fix it
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Simon Banks 🦁
(@sjbanks47) reported
from
Brownhills, England
@virginmedia once again your online service status tells me there are no known issues in our area. I call to report I still have the intermittent fault I have had for over a week and told there is a fault in the area which may not be fixed until 12th March.
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Barry Williams
(@BarryWi32733397) reported
from
Hixon, England
@staffsbrewery @unicom @openreach I walked away from BT Infinity in my Hixon village as soon as Virgin Media was available the Service from BT was not good to say the least and i safe money with VM compared to my monthly charges from BT and Sky
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matthew aucote
(@matthewaucote) reported
from
Lichfield, England
@virginmedia Broadband been down all morning in Lichfiled area any idea of issue or timescale
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Wie-Men Ho
(@WieMenHo) reported
from
Lichfield, England
Shocking telephone service @virginmedia - want to reduce my TV package. Don’t want movies or BT sports any more. Can’t tell me what package I would move on to. Whether I lose any other channels or even if I lose HD channels.
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Old and Gold
(@Joninwhite) reported
from
Wolverhampton, England
@wickwarwolf @btsport One hour and a half wait on the phone today to cancel sports package on Virgin Media. If I want to add it back on it would take 2 minutes online. #virginmedia
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Wie-Men Ho
(@WieMenHo) reported
from
Lichfield, England
@virginmedia Again, why is it so complicated. Designed to frustrate the customer and so they stick with the more expensive package. Your team member could not understand my basic request, which is very concerning. Listen back to the call. Play it to @ofcom they have my consent to listen to it
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Wie-Men Ho
(@WieMenHo) reported
from
Lichfield, England
Not surprised re @virginmedia especially on the TV side - my issues remain unresolved following my attempts to reduce my tv package without being given the assurances or certainty of what channels would actually be removed and what would remain!
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Simon Banks 🦁
(@sjbanks47) reported
from
Tamworth District, England
@virginmedia your online service status says there are no known issues in my area. However when I called just with a broadband issue I was told there is a fault in our area. If your website was up to date I would not have needed to call and queue for 30 mins.
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Amara Pickerill
(@amarapickerill) reported
from
Walton upon Trent, England
@virginmedia please tell me how to contact your complaints department as I have an ongoing issue with your mobile department that’s been raised over the last 12 months and no one can help me! #poorcustomerservice #virginmobile #complaint #help
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Claire B 🙌🙌
(@KittykatClaire) reported
from
Willenhall, England
Oh No my internet isn't working and I only have a bit off data left. thank you @virginmedia its probably the worst time for you to break when we all have to stay in..
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j7b7
(@Jeanybabesb) reported
from
Walsall Wood, England
Have been with @ThreeUK since 2005...15 years and the service has just got worse...time to switch! What you got @EE @virginmedia @O2
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Chris
(@ChrisPresslie) reported
from
Wednesfield, England
If im hard wired and im port forwarding it should ******* work phoned up only to be told "oh we can't help with port forwarding" @virginmedia
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john giles
(@GiLESzzzzz) reported
from
Walsall Wood, England
@virginmedia I also have been trying do do live chat but that doesn't work either
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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The Obtuse Muse
(@rudyobrien21) reported
@RogerG83019966 @campbel17357328 @virginmedia Last year their Debt Recovery 'threatened to rescind' their services due to a single missed payment. I gave in to the threat to keep their services, I'm still with them but now it seems like I made a bad choice to stay as their response lacks empathy in view of the cost.
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Ford-Mania
(@Ford_Mania_UK) reported
@virginmedia Worst I've had with them in 15 years tbh. Tivo box keeps crashing, samsung TV keeps stopping due to in intermittent signal drops. Thing is it can't be denied as my cctv records all the drop outs... And that's a lot usually from 1am onwards every night
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Jay
(@JayDeeKas) reported
@virginmedia @virginmedia @libertyglobal you should actually take the time to read some of the comments: Invest in your customer service - it is beyond awful, you might as well have nothing. Reward legacy customers. Provide better routers. Short Term NPS Up => Long Term Profit Up! So simple.
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Doc Martin
(@DocMartin59) reported
@virginmedia Might be an idea to sort out your existing customers with reliable WiFi that doesn’t drop out intermittently before claiming world beating speeds Virgin! Your customer service stinks too! We’re close to moving to BT after years of loyal service!
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Harris Mc Nab
(@RogerG83019966) reported
@campbel17357328 @rudyobrien21 @virginmedia Just wait until you do, its astonishing how bad their customer service is. I cant even think of anything as bad? Ebola, west nile fever, scabies, leprosy, I’m really not sure.
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dave b
(@dblanchard589) reported
@virginmedia None coz ur internet is crap customer service lie to people. Shocking crap company. Cant wait to leave
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wilkins97shane
(@shanewi06968441) reported
@clarkchisholm1 @virginmedia I went and got a netgear WiFi system and then program virgin **** box to be a modem
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G6URM
(@G6Urm) reported
gerrr - bloody useless virgin media - your customer service is crap !! - and your security it seems - my email has been hacked - and now i can't even get into my account - pay through the nose for this ?? -20 year customer not happy #virginmediadown
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Racecontrol
(@jimandchips) reported
@virginmedia Routers are garbage WiFi poor had to sort it with a better router but still hit with latency issues....it shouldn't be like this 😡
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Walter Rojas SC ⭐️
(@arabmackem) reported
@virginmedia No it’s not, it’s crap.