Virgin Media Outage Report in Rugeley, Staffordshire, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Rugeley, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Rugeley and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (17%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Rugeley, Staffordshire, England
The most recent Virgin Media outage reports came from the following cities: Tamworth, Cannock, Walsall, Wolverhampton, Burntwood, Stafford, Willenhall and Lichfield.
| City | Problem Type | Report Time |
|---|---|---|
 Tamworth |
Internet | |
| Tamworth |
Wi-fi | |
| Cannock |
Wi-fi | |
| Walsall |
Phone | |
| Tamworth |
Internet | |
| Wolverhampton |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Rugeley, England
Latest outage, problems and issue reports in Rugeley and nearby locations:
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Steve Walters
(@SteveWa13630733) reported
from
Wolverhampton, England
@virginmedia Seems to be a problem with your website - have not been able to sign in to My Virgin Media Account or emails all day . Any ideas? Help?
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Marcos Clowes FCILT
(@MarcosJimClowes) reported
from
Stafford, England
@virginmedia I’ve been through all of that. A totally useless service. I’ve asked to be mailed an account password. So I need to wait for that as they told me no other way to help.
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𝕃𝕠𝕦 ℝ𝕖𝕖𝕕 🤍
(@loulabelle46) reported
from
Tamworth District, England
@virginmedia What is the best number to call to cancel please as after 98m on the phone Saturday I cancelled and now you have sent me a new installation date which I do not want!
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Phil Campbell
(@PhilCampbell_) reported
from
Willenhall, England
@virginmedia Trying to change my address for my services as I've now already moved and can never get through to you. And your site aparently says I'm supposed to pay £20 for the privilege of this **** service!???
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Mercedes Hodson 👩🏼
(@mercede72928186) reported
from
Wednesfield, England
@virginmedia Saying no issue but clearly there is
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Jason Timmins
(@saneorinsane) reported
from
Brownhills, England
@virginmedia Thanks but that never works. ~15 years ago someone in our little cul-de-sac objected to VM digging the road so it's not here. How do I get VM to try again?
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neil fleming
(@ThatNeilFleming) reported
from
Wolverhampton, England
@virginmedia That might require quite an extensive overall of your infrastructure and servers however you could maybe start by answering the telephone - you are a telecoms company. Or does customer service fly out the window once the direct debits are set up?
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Phil Campbell
(@PhilCampbell_) reported
from
Willenhall, England
If you want good Internet NEVER go with @virginmedia as if you ever have an issue, (you will)....you'll never get hold of them to fix it anything and they'll happily take your money. ******* scammers! #virginmedia #
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Stu
(@matchstickman74) reported
from
Wednesfield, England
Its derby day and virgin media is down in my area f#$k#$g typical. Estimated fix time 4 bloody pm 🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬
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El 👸🏻
(@byellielouise) reported
from
Colwich, England
@virginmedia can you please advise how I can speak to an actual person on your customer service number
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neil fleming
(@ThatNeilFleming) reported
from
Wolverhampton, England
@virginmedia take a look at the replies to your Facebook ads. Virtually every comment the same patchy broadband connection and absolute dog **** customer service
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Mercedes Hodson 👷🏻♂️💁🏼♀️
(@mercede72928186) reported
from
Wednesfield, England
@virginmedia Iv been having issues with my internet connection I believe I need a new box Iv had this box now for some years is there a number I can ring to get this sorted. Thank you.
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Stu
(@matchstickman74) reported
from
Wednesfield, England
@virginmedia Yes checked, problem in my area, estimating fix time 4pm
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Chloe
(@ChloeHolland_ox) reported
from
Aldridge, England
Sick of having issues with my Wi-Fi!! At least a couple times a day the router starts flashing and won’t connect anyone in my house to it! Internet speeds are slow all the time 😡 @virginmedia sort it out
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James Rogers
(@JWRogers82) reported
from
Perton, England
@virginmedia trying to get in contact with customer service about renewing my account
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Marcos Clowes FCILT
(@MarcosJimClowes) reported
from
Stafford, England
@virginmedia They refused to tell me as they said it contravened GDPR rules, I asked if they could tell me the minimum I needed to pay so as not to involve GDPR. They weren’t able to help.
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Marcos Clowes FCILT
(@MarcosJimClowes) reported
from
Stafford, England
@virginmedia I have lost my internet and TV channels. I don’t have access to the login details or my phone number to resolve online and I can’t get any answer on the phones despite waiting a very long time. How can I resolve this please?
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Mercedes Hodson 👷🏻♂️💁🏼♀️
(@mercede72928186) reported
from
Wednesfield, England
@Carol74438555 I was having issues with Virgin media too but they are sending me an updated box out so hopefully it will be ok then
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Dawnie
(@Dawn08503854) reported
from
Wednesfield, England
@virginmedia my TV has been off since 4pm no picture but sound can get tv guide etc on no problems. done all the usual restart check leads and can't get it back on.
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El 👸🏻
(@byellielouise) reported
from
Colwich, England
@virginmedia I’d like to cancel my broadband installation
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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James Hope
(@JamesHope1990) reported
@virginmedia No! I want to be able to log the complaint in the most comfortable way for myself! Please can you tell me why your online complaints logging system doesn't work? Also why can I not speak to a call centre in the UK?
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Rob Barton
(@robjbarton) reported
@virginmedia Pop up’s are enabled, I’ve cleared cookies and cache. I’ve used different web browsers but still all I’m looking at in the link is the existing customer Virgin webpage. Is there any other way we can communicate with each other? What can I do?
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Ian Morris
(@kingspoons) reported
@virginmedia I click "having trouble" at the bottom, and the only option is to call. And spend 40 minutes on hold, and 20 minutes on the phone only to get nowhere again? What do I do now? How is it this hard to regain access to my emails? And why did you block them in the first place?
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Nakkady Prasad
(@manutatvamasi) reported
@MartinSLewis Never had the reason to write to you but —- i an a Virgin Media customer for around 20 years and this July my contract ran out. I was paying on Ave £110 a month. After july i got 2 bills of £162.50 ea and i have a message that it will go up to £180 & move to O2
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Wes
(@Wezmcn) reported
@virginmedia Says there's a problem in the area which I knew last night so nothing has changed.
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D Lee Mac 🇬🇧🇯🇲
(@DLeeMac) reported
I'm sure the virgin media sales team are the worst. Highlights from my latest call: Virgin: Is this Mr *mispronounced surname* Me: yes it's *pronounces it properly* V: hi Mr *mispronounced surname* M: 😡 V: I wanted to know why you have so much Internet and no TV package
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Just A Juggler
(@justajuggler6) reported
@virginmedia I take it back - the Twitter team is obv the exception! Thanks for getting back to me and offering to help. My phone call has just been answered after 22 mins on hold, so they're trying to help now. Thanks.
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The Scoreboard
(@toonandout) reported
@virginmedia How can I make an official complaint please? I've been passed from pillar to post for 3 days and nobody can even give me an answer.
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Bungle
(@BuNgLe_Ali) reported
@richardbranson sort @virginmedia you cheap skate using Philippines call centres so save a few £££ you greedy old man! They dont have a clue what day it is never mind doing anything technical. Worst company to join. Avoid at all costs. Use mobile data! Shocking service
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chrisof1892
(@chris1892) reported
@PaulNic_Journo @virginmedia @skytv Stay with Sky bud. We had issues with a box in one of the rooms upstairs kept cutting out so got rid. They then removed the sports and HD which we had from the original package. Leaving them in October