Virgin Media Outage Report in Wednesfield, Wolverhampton, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Wednesfield, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Wednesfield and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 12: Problems at Virgin Media
Virgin Media is having issues since 02:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Wednesfield, Wolverhampton, England
The most recent Virgin Media outage reports came from the following cities: Oldbury, Bilston, Birmingham, Lichfield, Smethwick, Cannock, Wolverhampton, West Bromwich, Walsall, Willenhall, Rowley Regis, Halesowen, Stourbridge, Sutton Coldfield and Dudley.
| City | Problem Type | Report Time |
|---|---|---|
 Oldbury |
Internet | |
| Bilston |
Internet | |
| Birmingham |
Wi-fi | |
| Oldbury |
Internet | |
| Birmingham |
Internet | |
| Birmingham |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Wednesfield, England
Latest outage, problems and issue reports in Wednesfield and nearby locations:
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dpaudio
(@dpaudioUK) reported
from
Birmingham, England
Well after 2 months of broken internet, it was fixed for almost 2 weeks now it's gone again. Fix date is 16th Nov and yet they still charge full price... @virginmedia
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Caroline
(@kittykaz13) reported
from
Birmingham, England
@virginmedia had a broadband outage yesterday and now my tv connects to the internet, my amazon devices connect to the wifi just fine, but my phone and tablet won’t connect, keeps saying the password is wrong, but my echo is connected fine using the same password!!
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💎 ACT 2
(@_auralaura_) reported
from
Birmingham, England
Has Virgin Media just gone down for anyone else?
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jade💓
(@jadedurnallx) reported
from
Birmingham, England
@virginmedia are absolutely useless. Have over 100 properties with Virgin Media Broadband, and you’d think they’d attempt to fix issues and keep our future custom. Safe to say we’re looking for another supplier if there are any recommendations...
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Paul Simmons
(@PaulSimmons66) reported
from
Birmingham, England
@virginmedia Today we received outstanding service from Jack the engineer from virgin media. He was polite friendly and determined to rectify the fault which he did. A credit to Virgin media thanks Jack
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💎 ACT 2
(@_auralaura_) reported
from
Birmingham, England
Virgin Media goes down at least every two weeks. When customers are paying for a service, it should work.
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Colin Joyce
(@beast_gbgolfer) reported
from
Birmingham, England
@virginmedia Doesn’t work says account question is wrong so can’t change password and can’t access account think it’s hacked 1 hr waiting on phone your service is poor
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Jo
(@Jod_69) reported
from
Birmingham, England
@virginmedia hi. Second time this week no internet. Monday was all day. Can’t get thru to you by phone. What is going on with my service?
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loc
(@LEE__83_) reported
from
Wednesfield, England
@virginmedia any chance anyone will ever get back to me regarding my appointment to have internet connected. No phone call as promised. A joke now. I can't see why I shouldn't cancel
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Jo
(@Jod_69) reported
from
Birmingham, England
@virginmedia Broadband down again today 4th time this week. Really will have to rethink providers
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Chris Psaras
(@chrispsaras) reported
from
Dudley, England
@virginmedia it's the same old excuses. Told it would improve but still the same old inconsistent service I've received during the whole of the summer. Can never get through to anyone, complete waste of time today. Shocking customer service!
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Rob
(@Rob_Hallmark) reported
from
Birmingham, England
@virginmedia hello. Since I signed up in may I have never been able to log into my account. I never received the welcome email etc so don’t know my account or customer number. I have tried calling and they said they resent the email but nothing. What can I do?
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Caroline
(@kittykaz13) reported
from
Birmingham, England
@virginmedia Yes, I did this and it hasn’t reset, the wifi name is coming up the same as well as the guest network I set up, and I can’t access the website for the hub either, it won’t load at all! Ran a test and it says theres a problem and that you’re working on it but not what or how long
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Omar Qureshi
(@omarqureshi) reported
from
Birmingham, England
Yeah, an Internet outage during lockdown can do one. @virginmedia B24 area.
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Matt Dudley
(@matttdudley) reported
from
Dudley, England
@virginmedia Supposedly had 1gig internet installed today but it appears you only brought the slow one with you! Top speed - 400mbps. Oh, and thank for cutting my call after 2 hours. #greatcustomerservice 😡
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Thomas Thomson
(@Thomo993) reported
from
Birmingham, England
@virginmedia morning, have had no broadband now for 24hrs, shocking service, when will it be sorted??
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Caroline
(@kittykaz13) reported
from
Birmingham, England
@GardenCity_Mark @virginmedia Just to let you know Mark, if your mom is considered vulnerable, the law now states that broadband companies must give priority for fixing issues like this, as it’s often their only or main form of communication. Just in case you encounter problems on Friday
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loc
(@LEE__83_) reported
from
Wednesfield, England
Love having my appointment for internet with @virginmedia cancelled without being told why and the promised phone call to sort out the issue not happen. Great service
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Mad Dog Malcs 🇬🇧
(@MadDogMalcs) reported
from
Birmingham, England
@virginmedia Every time I see these adverts I just laugh, but the sad thing is it isn’t funny paying for a service that constantly disconnects, stutters or is generally inconsistent. Your latest ad slogan ‘stay connected’ is a joke, and your email security is archaic, it’s equally laughable.
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James Rogers
(@JWRogers82) reported
from
Perton, England
@virginmedia broadband is down in WV6 can you confirm this please
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Grant Richardson
(@big_reako) reported
@virginmedia Are you a manager? If you are not I have no interest in another web chat with someone unable to offer me a satisfactory resolution that would compensate me for the time and energy I have lost to this situation.
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Sally S Dempster
(@SallySofijah) reported
@virginmedia Says there are no issues but we still have no WiFi
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Matthew Bell
(@tresilianbell) reported
@virginmedia 1/2 Have signed up for broadband, tv (+sky sports), landline, O2 sim. Did not receive sim, Can’t use TV as coax cable is in a different room to 360 box, do not have a landline. With every call to come to some solution I would get passed around and then cutoff
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Matthew Bell
(@tresilianbell) reported
@virginmedia 2/3 Moving my virgin media wall mount is not possible (had a technician assess it). A stream box would solve all my problems if just subbed for 360 box. But apparently this is not available to me (this took about 4 calls to find out). Further 3 calls have got me nowhere
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Flame, flames, flames on the side of my face.
(@lemonfreshrob) reported
Regularly called and texted by @virginmedia suddenly. Only since I've cancelled my contract, of course. The support staff I speak to are lovely, but are never going to win me back. Maybe if their complaints people had listened to me in the first place things would be different.
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DK
(@DK1_DK1) reported
@MattyladKRO @virginmedia I'm sure there will be other providers trying to do the same worried people will cancel services due to cost of living increases. We just cancelled SKY TV as were paying £50 a month to pretty much watch channels that are available on freeview.
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Ms Mac
(@toomanymens) reported
@virginmedia Spoke to a colleague in your call centre this morning to order a replacement power cable. They were not able to do this and have scheduled an engineer visit. This seems excessive when we already know the issue. Can you help resolve this please?
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macca
(@macca_147) reported
@virginmedia Yes says there is an issue in the area and are working on it , should be fixed by 00.45 am
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DK
(@DK1_DK1) reported
@virginmedia I had a call from you saying you wanted to review my services as a loyal customer. I told them I was happy with what I have and if I want to change it I will contact you. They called again. I repeated this and clearly told them not to contact me about this again.
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Matthew Bell
(@tresilianbell) reported
@virginmedia 3/3 so I am now sitting paying for 4 services. 1 of which I never received and 2 that I can’t use.