Virgin Media Outage Report in Wednesfield, Wolverhampton, England
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Wednesfield, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Wednesfield and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
November 15: Problems at Virgin Media
Virgin Media is having issues since 07:20 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (15%)
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Total Blackout (14%)
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TV (8%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Wednesfield, Wolverhampton, England
The most recent Virgin Media outage reports came from the following cities: Birmingham, Wolverhampton, Dudley, Walsall, Halesowen, Oldbury, Stourbridge, Rugeley, Brierley Hill, Lichfield, Sutton Coldfield, Smethwick and West Bromwich.
| City | Problem Type | Report Time |
|---|---|---|
 Birmingham |
Wi-fi | |
| Birmingham |
Internet | |
| Birmingham |
TV | |
| Birmingham |
Internet | |
| Birmingham |
Internet | |
| Birmingham |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Wednesfield, England
Latest outage, problems and issue reports in Wednesfield and nearby locations:
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Adwoa Agyeiwaa
(@tweet_estaa) reported
from
Birmingham, England
@virginmedia I’ve been having issues with my wifi since I got it last year and now we’ve been talked into getting a “pod” for an extra £5 p/m only for the guy to say it still doesn’t guarantee wifi speed. Whatever you lot are smoking please quit.
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Pedro661™
(@Pedro_661) reported
from
Wednesfield, England
Yaaaaaay @virginmedia is down again 👏👏 managed to provide a stable service for a week.
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Adwoa Agyeiwaa
(@tweet_estaa) reported
from
Birmingham, England
@virginmedia That’s not what my issue is. WHY IS THE INTERNET SO INCONSISTENT??? - and threatening to charge a £240 to cancel the contract for wifi that does work is very poor customer service!
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Chad Masters
(@chadlymasterson) reported
from
Birmingham, England
@virginmedia Superhub 3.0 , it has been giving me grief for years, and had dns / ip resolving issues and so many others. All fixed with a hard reset, don’t wanna be resetting my router constantly
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Chad Masters
(@chadlymasterson) reported
from
Birmingham, England
@virginmedia so how many times do i need to contact customer support about my router to be eligible for a new one ?
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Adwoa Agyeiwaa
(@tweet_estaa) reported
from
Birmingham, England
@virginmedia They said they’ve run diagnostics and found no issues so basically I’m making it up in my head ???? Tbh this is terrible and a waste of time paying my bill
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JohnB
(@JohnBroadbent3) reported
from
Birmingham, England
@virginmedia @vmbusiness What's the betting VM blame covid for pathetic support
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blaster66
(@blaster1966) reported
from
West Bromwich, England
@virginmedia All OK now but didn't have any service for 12 hours
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Steven 'STIG' Jones
(@stevejones88) reported
from
Birmingham, England
@virginmedia after 3.5hrs on the phone to your teams in every country from around the world today with horrendous customer service, can I get a phone number for a manager or complaints department in ENGLAND. Already filed complaint with communications ombudsman for Ofcom.
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Tricia
(@Tricia__Winspur) reported
from
Birmingham, England
Hi @virginmedia any issues I B14 as my Internet is not working. I've done diagnostic tests etc & it reports no issues. My Hub has been flashing green for an hour, the Internet kicks in & then drops out again. I am a home worker and have lost an hours working time so far. Help.
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Tara-Louise Swann
(@SwannTara) reported
from
Birmingham, England
@virginmedia for 3 days now after 9pm internet keeps dropping, keep having to reset the hub 4 in the last hour it has occurred 4 times, run tests no issues in the area apparently yet on local fb group loads of people having same issue in B24 Birmingham !
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Shannon Johnson
(@shannxnj) reported
from
Birmingham, England
Tried to submit a complaint form to get in touch as your team have been so slow in responding. How can I get this resolved? @virginmedia
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JohnB
(@JohnBroadbent3) reported
from
Birmingham, England
@virginmedia another taste of shocking service from VM Internet down costing us big money on the phone for over an hour and then cut us off.
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Roy Kyffin
(@RoyKyffin) reported
from
Birmingham, England
@virginmedia Hi web page not working when IMEI put in and confirm button selected. Nothing happens.
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Adwoa Agyeiwaa
(@tweet_estaa) reported
from
Birmingham, England
@virginmedia If these pods don’t work, I’ll back with more reasons for why people should avoid using your rubbish service. It’s pathetic really that I have to come on Twitter to do this for you to be bothered just because of reputation. Disgraceful
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Roy Kyffin
(@RoyKyffin) reported
from
Birmingham, England
@virginmedia Hi, why does my 4g signal drop to H when I have or use voice call? Never used to happen when you were tied in with EE. Internet settings are correct. Thanks
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Chris Jones
(@Jonesy2310) reported
from
Birmingham, England
@virginmedia It was an issue other people i. The area also on @virginmedia as well. Your initial troubleshooting script to question my connection speaks volumes though
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Chad Masters
(@chadlymasterson) reported
from
Birmingham, England
@virginmedia @m1kewh1te83 Well you see i have asked multiple times for a replacement HUB and told i was not allowed a HUB 4 unless i bought your 1Gbps service. Now why would i buy that if your current services are down regularly and wont replace my hub? Twice in the same week it has been down!!
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Roy Kyffin
(@RoyKyffin) reported
from
Birmingham, England
@virginmedia Nokia 2.3 isn't on the drop-down box
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Evan Davis
(@EvanD) reported
from
Birmingham, England
@ThreeUKSupport hi. My mobile number starts with 07305. It originally was issued by @virginmedia. I’ve had some companies try to call me (including the landline where I work) saying calls to this number can’t be connected or the number isn’t available. Is there an easy fix?
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Tina Sharkey
(@Tinasharke) reported
@virginmedia my internet has been intermittent for a week. I can’t work, I can’t home school. I can’t call as the line ‘are too busy’. I need someone to fix this now!
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Joanne Heeley
(@pehmph) reported
@virginmedia If I can get through. Yesterday you weren't taking calls and previously its taken me an hour to get through. Its really not acceptable. When you do get through they just don't want to help and try to fob you off or pass you on to someone else. Can you get a manager to call me
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Keith Truman
(@KeithTruman) reported
If someone from Virgin doesn't contact me soon about a customer complaint I am going to loose it. You can't phone them, you can't email them. Utterly useless. Contact me now! @virginmedia
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Eb
(@Ebb1) reported
@hilssullen @virginmedia As long as you not on contract then send a written letter and cancel ddr in 30 days
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Jamie Greenley
(@jamiegreenley) reported
@virginmedia how on earth do I cancel my virgin media? Been trying for days and get put on hold for hours on end then you cut it off every time
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ᅟ
(@dot_zer) reported
@Bucko @virginmedia down again?
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West Stand Family
(@NimW6) reported
@virginmedia on hold for 98 mins so far trying to cancel my services. 5 departments and still not sorted. Any you ask why I want to leave you?
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miscellaneous
(@editeprice) reported
@virginmedia I work from home and NEED WiFi to do this. I have no signal in my house @e_emobile this is also a shambles on you 😡
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Sarah Faulds
(@Fauldsy67) reported
Shocking customer service from @virginmedia been trying to cancel my account for weeks due to a house move - impossible to contact anyone and they have merrily taken January’s payment. Definitely will never be using again in any future homes!
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Ed
(@djeddiek) reported
@virginmedia PLEASE PLEASE PLEASE can somebody contact me. I have spent all week and atealst two hours a day on the phone trying to cancel my account. I ALWAYS get disconnected and NEVER called back. I have now canceled my direct debit. Take me to court if u want