Virgin Media

Virgin Media Outage Report in Brierley Hill, Dudley, England

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The latest reports from users having issues in Brierley Hill come from postal codes DY5.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Brierley Hill, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Brierley Hill and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Brierley Hill, Dudley, England 08/26/2025 20:15

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (44%)

    Internet (44%)

  2. TV (23%)

    TV (23%)

  3. Wi-fi (13%)

    Wi-fi (13%)

  4. Total Blackout (12%)

    Total Blackout (12%)

  5. E-mail (6%)

    E-mail (6%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Brierley Hill, Dudley, England

The most recent Virgin Media outage reports came from the following cities: Oldbury, Birmingham, Brierley Hill, West Bromwich, Walsall, Dudley, Wednesbury, Redditch, Wolverhampton, Halesowen, Kingswinford, Rowley Regis, Stourbridge, Smethwick and Kidderminster.

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City Problem Type Report Time
United KingdomOldbury Wi-fi
United KingdomBirmingham Wi-fi
United KingdomBirmingham Internet
United KingdomBirmingham Internet
United KingdomBirmingham Wi-fi
United KingdomBrierley Hill Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Virgin Media Issues Reports Near Brierley Hill, England

Latest outage, problems and issue reports in Brierley Hill and nearby locations:

  • chrispsaras Chris Psaras (@chrispsaras) reported from Dudley, England

    @virginmedia it's the same old excuses. Told it would improve but still the same old inconsistent service I've received during the whole of the summer. Can never get through to anyone, complete waste of time today. Shocking customer service!

  • mraymond68 Mark (@mraymond68) reported from West Bromwich, England

    @virginmedia I have spent over 3 hours on the phone to you trying to get my broadband sorted and SIMON decides to cut me off!! Great customer service!! 😡

  • beast_gbgolfer Colin Joyce (@beast_gbgolfer) reported from Birmingham, England

    @virginmedia Doesn’t work says account question is wrong so can’t change password and can’t access account think it’s hacked 1 hr waiting on phone your service is poor

  • TheRamblingElf Richard (@TheRamblingElf) reported from Birmingham, England

    @AksTailor @virginmedia When I had some issues like that I haggled a month or two of free Internet from Virgin until the issue was resolved. Convincing them to do that took an infuriating number of phone calls but it was a satisfactory outcome, I've stuck with them.

  • walsallmatt WalsallMatt #76TottersLane (@walsallmatt) reported from Walsall Wood, England

    DEAR VIRGIN MEDIA! SORT YOUR **** OUT YOU BUNCH OF TOSS RAGS!!!!

  • SteveA_3 Steve Arliss (@SteveA_3) reported from Wolverhampton, England

    And they expect me to be happy to wait until the 5th of december now? While still paying full price forbabaervice I cant use because they messed up @virginmedia seriously wtf!!

  • ChrisImms I.Am.Chris.Imms (@ChrisImms) reported from West Bromwich, England

    @virginmedia any chance of some customer service? Installation booked for last Friday, engineer didn't show up... twice I've called and been hung up on. Complained via email, no response. Anyone want to tell me what's going on?

  • Jod_69 Jo (@Jod_69) reported from Birmingham, England

    @virginmedia Yep just says problem in my area. Not helpful and is getting to be a pain tbh

  • David_Preece David_Preece (@David_Preece) reported from Birmingham, England

    @virginmedia Yet again my internet is down, just had half service for 2 months and it worked for 10 days now gone again... yet you still take full payment out my bank, I see this a theft...

  • PhilCampbell_ Phil Campbell (@PhilCampbell_) reported from Willenhall, England

    @virginmedia Not gonna keep calling. I also won't be paying for a service you guys can't be bothered to give me.

  • Jod_69 Jo (@Jod_69) reported from Birmingham, England

    @virginmedia As per last message it says problem in area. It’s back working now (see time of initial mail). 4th time this week it’s been down for prolonged periods of time. Not good

  • PaulSimmons66 Paul Simmons (@PaulSimmons66) reported from Birmingham, England

    @virginmedia Today we received outstanding service from Jack the engineer from virgin media. He was polite friendly and determined to rectify the fault which he did. A credit to Virgin media thanks Jack

  • matttdudley Matt Dudley (@matttdudley) reported from Dudley, England

    @virginmedia Supposedly had 1gig internet installed today but it appears you only brought the slow one with you! Top speed - 400mbps. Oh, and thank for cutting my call after 2 hours. #greatcustomerservice 😡

  • PhilCampbell_ Phil Campbell (@PhilCampbell_) reported from Willenhall, England

    @virginmedia Still having issues. Was on hold for 1 hour 20 yesterday too and also got cut off...😑

  • jadedurnallx jade💓 (@jadedurnallx) reported from Birmingham, England

    @virginmedia are absolutely useless. Have over 100 properties with Virgin Media Broadband, and you’d think they’d attempt to fix issues and keep our future custom. Safe to say we’re looking for another supplier if there are any recommendations...

  • PhilCampbell_ Phil Campbell (@PhilCampbell_) reported from Willenhall, England

    @virginmedia Yes there's no issue on the checker. The connect app says it's fine except for a few times it's said the connection is poor. But 1mb some nights is ridiculous...

  • SteveA_3 Steve Arliss (@SteveA_3) reported from Wolverhampton, England

    And @virginmedia want me to pay if I decide instead of the uncertainty i want to cancel it and get someone like @SkyUK or @BT installed that can actually provide the service you pay them for

  • SteveA_3 Steve Arliss (@SteveA_3) reported from Wolverhampton, England

    This is the exact reason I use the web chat!! To ensure conversation is saved on screenshots! So far today @virginmedia have been completely useless! Want me to pay for a service I'm not getting and they dont know when I will be able to get again

  • Jod_69 Jo (@Jod_69) reported from Birmingham, England

    @virginmedia Broadband down again today 4th time this week. Really will have to rethink providers

  • Jod_69 Jo (@Jod_69) reported from Birmingham, England

    @virginmedia hi. Second time this week no internet. Monday was all day. Can’t get thru to you by phone. What is going on with my service?

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • stevenmillie steven scott (@stevenmillie) reported

    @virginmedia Yes my service is completely down. I have checked your service status , I have spoken to your support line and then a technician who said it will need an engineers visit (earliest will be Monday) and then received a message stating this visit has been placed on hold

  • original_dannic danielle corcoran (@original_dannic) reported

    @virginmedia I don't have worked connections one WiFi, I knew I shouldn't have upgraded 🤬paying more for the same bad Internet

  • stevenmillie steven scott (@stevenmillie) reported

    @virginmedia if there was an award for poor service delivery/ worst broadband provider Virgin would have no competition, they are truly appalling

  • Andy_Beeston76 Andy Beeston (@Andy_Beeston76) reported

    @virginmedia @VirginMediaCorp Your TV 360 Box is absolutely shocking!! Recorded programmes constantly freeze & are unwatchable. Sound quality is abmismal, synchronisation of sound to picture is appalling!! Why am I paying for software & a service you clearly have fully tested?

  • stevenmillie steven scott (@stevenmillie) reported

    @virginmedia #lutzshuler Lutz how does it make you feel to know you run a company that delivers such a bad service . I am now 24 hrs without broadband/ internet. I will keep you posted on progress so you can pretend to be interested in your customers

  • Hocky69 Chris Hodgkinson (@Hocky69) reported

    @virginmedia It is multi room I got promised off customer retention team. I have a box in my living room. But I cancelled my service. Customer retention phoned me up and offered me a deal.

  • nikki_johnson84 Nikki Johnson (@nikki_johnson84) reported

    @virginmedia when will the issue in area 14, s71 be sorted? We've been without broadband for 2 days now, today being the third. Can't get through to speak to an advisor about any of it. Easter weekend in lockdown, with no service. No engineers to be seen either.

  • Einnorsirrom ronnie (@Einnorsirrom) reported

    scammer called from 01253869309 telling me there are issues with Virgin broadband @virginmedia please sort them out- four calls yesterday & its only 9.20am. I think BT is calling my name

  • katsandcrows REBECCA CROW (she/he/they) (@katsandcrows) reported

    @virginmedia It was down in my area yesterday but it has no known issues rn, but i’ve tried all the advice and its still not working

  • J_P_Buck Jord (@J_P_Buck) reported

    @virginmedia Complaint filed 29/12/2020. Told I would get a call back roughly two weeks ago (not sure of an exact date)