Virgin Media

Virgin Media Outage Report in Brierley Hill, Dudley, England

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The latest reports from users having issues in Brierley Hill come from postal codes DY5.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Brierley Hill, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Brierley Hill and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Brierley Hill, Dudley, England 03/19/2025 03:00

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (55%)

    Internet (55%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (14%)

    Total Blackout (14%)

  4. TV (7%)

    TV (7%)

  5. E-mail (6%)

    E-mail (6%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Brierley Hill, Dudley, England

The most recent Virgin Media outage reports came from the following cities: Birmingham, Walsall, Dudley, Redditch, Smethwick, Brierley Hill, West Bromwich, Wolverhampton, Stourbridge, Oldbury, Wednesbury, Ryton and Bromsgrove.

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City Problem Type Report Time
United KingdomBirmingham Internet
United KingdomBirmingham Internet
United KingdomBirmingham Internet
United KingdomBirmingham Total Blackout
United KingdomBirmingham Internet
United KingdomBirmingham Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Brierley Hill, England

Latest outage, problems and issue reports in Brierley Hill and nearby locations:

  • Tricia__Winspur Tricia (@Tricia__Winspur) reported from Birmingham, England

    Hi @virginmedia any issues I B14 as my Internet is not working. I've done diagnostic tests etc & it reports no issues. My Hub has been flashing green for an hour, the Internet kicks in & then drops out again. I am a home worker and have lost an hours working time so far. Help.

  • tweet_estaa Adwoa Agyeiwaa (@tweet_estaa) reported from Birmingham, England

    @virginmedia That’s not what my issue is. WHY IS THE INTERNET SO INCONSISTENT??? - and threatening to charge a £240 to cancel the contract for wifi that does work is very poor customer service!

  • RoyKyffin Roy Kyffin (@RoyKyffin) reported from Birmingham, England

    @virginmedia Nokia 2.3 isn't on the drop-down box

  • Pedro_661 Pedro661™ (@Pedro_661) reported from Wednesfield, England

    Yaaaaaay @virginmedia is down again 👏👏 managed to provide a stable service for a week.

  • RoyKyffin Roy Kyffin (@RoyKyffin) reported from Birmingham, England

    @virginmedia Hi web page not working when IMEI put in and confirm button selected. Nothing happens.

  • jaward916 Jonathan Ward (@jaward916) reported from West Bromwich, England

    @virginmedia Morning! So I checked the app for status and was fine, but on the website it said known issue all services. So I subscribed to the SMS alerts and it was "back" at 22:03. Hopefully it stays that way!

  • JohnBroadbent3 JohnB (@JohnBroadbent3) reported from Birmingham, England

    @virginmedia another taste of shocking service from VM Internet down costing us big money on the phone for over an hour and then cut us off.

  • tweet_estaa Adwoa Agyeiwaa (@tweet_estaa) reported from Birmingham, England

    @virginmedia I’ve been having issues with my wifi since I got it last year and now we’ve been talked into getting a “pod” for an extra £5 p/m only for the guy to say it still doesn’t guarantee wifi speed. Whatever you lot are smoking please quit.

  • blaster1966 blaster66 (@blaster1966) reported from West Bromwich, England

    @virginmedia All OK now but didn't have any service for 12 hours

  • shannxnj Shannon Johnson (@shannxnj) reported from Birmingham, England

    Tried to submit a complaint form to get in touch as your team have been so slow in responding. How can I get this resolved? @virginmedia

  • chadlymasterson Chad Masters (@chadlymasterson) reported from Birmingham, England

    @virginmedia Superhub 3.0 , it has been giving me grief for years, and had dns / ip resolving issues and so many others. All fixed with a hard reset, don’t wanna be resetting my router constantly

  • JohnBroadbent3 JohnB (@JohnBroadbent3) reported from Birmingham, England

    @virginmedia @vmbusiness What's the betting VM blame covid for pathetic support

  • EvanD Evan Davis (@EvanD) reported from Birmingham, England

    @ThreeUKSupport hi. My mobile number starts with 07305. It originally was issued by @virginmedia. I’ve had some companies try to call me (including the landline where I work) saying calls to this number can’t be connected or the number isn’t available. Is there an easy fix?

  • SwannTara Tara-Louise Swann (@SwannTara) reported from Birmingham, England

    @virginmedia for 3 days now after 9pm internet keeps dropping, keep having to reset the hub 4 in the last hour it has occurred 4 times, run tests no issues in the area apparently yet on local fb group loads of people having same issue in B24 Birmingham !

  • Jonesy2310 Chris Jones (@Jonesy2310) reported from Birmingham, England

    @virginmedia It was an issue other people i. The area also on @virginmedia as well. Your initial troubleshooting script to question my connection speaks volumes though

  • stevejones88 Steven 'STIG' Jones (@stevejones88) reported from Birmingham, England

    @virginmedia after 3.5hrs on the phone to your teams in every country from around the world today with horrendous customer service, can I get a phone number for a manager or complaints department in ENGLAND. Already filed complaint with communications ombudsman for Ofcom.

  • RoyKyffin Roy Kyffin (@RoyKyffin) reported from Birmingham, England

    @virginmedia Hi, why does my 4g signal drop to H when I have or use voice call? Never used to happen when you were tied in with EE. Internet settings are correct. Thanks

  • chadlymasterson Chad Masters (@chadlymasterson) reported from Birmingham, England

    @virginmedia @m1kewh1te83 Well you see i have asked multiple times for a replacement HUB and told i was not allowed a HUB 4 unless i bought your 1Gbps service. Now why would i buy that if your current services are down regularly and wont replace my hub? Twice in the same week it has been down!!

  • Lacie_Adams1 Lacie_Adams (@Lacie_Adams1) reported from West Bromwich, England

    Well done @virginmedia screwed up again.. even on an online chat when it is written down infront of you you end up removing elements of my package I have specifically asked you to keep on 😡 it would be nice to have one good experience with you. How do I log a complaint?

  • chadlymasterson Chad Masters (@chadlymasterson) reported from Birmingham, England

    @virginmedia so how many times do i need to contact customer support about my router to be eligible for a new one ?

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • TophAzula TophAzula (@TophAzula) reported

    @virginmedia There's no issue with status in my area, the issue is solely with your departments/Customer service. We've spoken to many employees/been on phone manytimes. Read the full tweet and please solve the issue and please don't forget to compensate for the stress we've been put through.

  • salimah67993471 salim ahmed (@salimah67993471) reported

    @virginmedia checked that document yove attached and it's very misleading as ive not been contacted by anyone for a no. of complaints. As i said they are open '' we are working on a solution'. Sometime later complaint is closed and ive not even been contacted @TomMockridgeVM @VirginMediaCorp

  • _hargun1 Hargun💤 (@_hargun1) reported

    @virginmedia You lot were so bad I switched providers kmt

  • ChaseRider5 Danny Cunnett (@ChaseRider5) reported

    @virginmedia Bout time Virgin started behaving and deal with peoples broadband problems, waste of money.

  • debbiem2480 Debbie Murphy (@debbiem2480) reported

    @virginmedia No I can’t get through. 42% tonight, pathetic. I will be calling to cancel

  • Jay_Owls John Montgomery (@Jay_Owls) reported

    @virginmedia It says theres no known issues. As it always does! I have friends in the area with exactly the same issue

  • DoctorLazlo Lena 🏳️‍⚧️ (@DoctorLazlo) reported

    I swear to god, if Virgin Media is down again...

  • alex62154587 alex (@alex62154587) reported

    @virginmedia This is part of the problem. Do they then require 49 addresses and 40 the 2 and 5th character of the password.

  • Bushra_artistry bushra.artistry (@Bushra_artistry) reported

    @virginmedia Nothing, they said I have a faulty phone which is impossible as they're both brand new phones. It doesn't matter where we are the network drops or we get no network at all.

  • cas_of_ag martin cason (@cas_of_ag) reported

    @virginmedia Apparently not to bad today and ok at present. Concern is that it keeps dropping out causing problems especially during the day when my wife is working to an extent that she has decided to go to her office on Tuesday to allow her to run a teams meeting