Virgin Media Outage Report in Brierley Hill, Dudley, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Brierley Hill come from postal codes DY5.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Brierley Hill, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Brierley Hill and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 18: Problems at Virgin Media
Virgin Media is having issues since 10:40 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (7%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Brierley Hill, Dudley, England
The most recent Virgin Media outage reports came from the following cities: Birmingham, Walsall, Dudley, Redditch, Smethwick, Brierley Hill, West Bromwich, Wolverhampton, Stourbridge, Oldbury, Wednesbury, Ryton and Bromsgrove.
| City | Problem Type | Report Time |
|---|---|---|
 Birmingham |
Internet | |
| Birmingham |
Total Blackout | |
| Birmingham |
Internet | |
| Birmingham |
Wi-fi | |
| Birmingham |
||
| Birmingham |
Total Blackout |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Brierley Hill, England
Latest outage, problems and issue reports in Brierley Hill and nearby locations:
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Brian Cape
(@BrianMCape) reported
from
Birmingham, England
@virginmedia No. Already done it about 7 times without any luck. I refuse to waste more hours in queues, only to rehash my issues to another anonymous operator. I've been assured that this is in the hands of a named handler, who didn't call me back as promised and is ignoring my emails. Fail
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Hamps
(@F1Dweeb) reported
from
Redditch, England
Broadband not working folks and your site keeps crashing on 4g @virginmedia
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Brian Cape
(@BrianMCape) reported
from
West Bromwich, England
@virginmedia Just to let you know, I've taken the time to write out another complaint via the link. I've submitted and it says 'nothing to see here'. The link says response within 7 days, and the submission says 28 days, and then my portal says I haven't raised a complaint. ANOTHER FAIL
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jordy
(@jordyanslow1) reported
from
Dudley, England
@virginmedia any chance of an update regarding the outage in my local area regarding internet connection? It’s been down 2 days straight!
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Brian Cape
(@BrianMCape) reported
from
West Bromwich, England
Quite possibly the worst onboarding and customer 'care' experience I've EVER had @virginmedia Unfulfilled promises, failure to deliver contract as agreed and now I'm 'lost' in the system and being ignored. I'm left with no choice other than to 'out' you. #CaveatEmptor
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dean condliffe 🏴
(@DeanCondliffe) reported
from
Birmingham, England
The day ends with a Y 🤝 Virgin media not working again
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Brian Cape
(@BrianMCape) reported
from
Birmingham, England
@virginmedia Another fail. Well done 👏🏻
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Rob Chipman
(@robchippyman) reported
from
Birmingham, England
@Tilton247 @virginmedia I had the same for 2 years. Constantly disconnecting on a daily basis . Changed the Hub and it worked straight away. No issues since. Good luck getting a new hub off them though.
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TheBosz
(@kolapoagunbiade) reported
from
Birmingham, England
@virginmedia Unfortunately, you dont have a ticketing system or cobtact email to track issues, rather a phone system that requires you to wait forever to get through to an agent. A/c number: 095063606. I was charged x2.5 of what i was tp pay.
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Bonna
(@Phil_Bonna) reported
from
Birmingham, England
@Angela_Griffin @virginmedia I have the fibre optic broadband for £23.95 month and the customer service is great
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Evan Davis
(@EvanD) reported
from
Birmingham, England
@virginmedia Yes I’ve done that. My connection drops out for a minute or so every 30-60 mins. Hard to replicate. My account has notes regarding the reason why the credit was given last time. Ideally I don’t want to wait so long for the same issue to be fixed.
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Brian Cape
(@BrianMCape) reported
from
Birmingham, England
@virginmedia And this is why, I'll be reporting you to trading standards for fraudulent misselling/misrepresentation and then abdicating ALL responsibility/accountability to resolve. There's no security/DPA issues in you giving me a direct dial number via DM. You just don't want to resolve.
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jen
(@jenkin99) reported
from
Birmingham, England
@virginmedia We had issuse with our service, and was told we would need new cables. We the new cables installed. They left cabels hanging in the garden which has since been removed. Our grass is ruined (I have photos) it looks like next doors cable are also under or grass????
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Stephen Bennett
(@Stephen12857059) reported
from
Birmingham, England
@virginmedia I called 150 today to speak to a Supervisor regarding my bill. I was told I would receive a call within the hour. NOTHING. I agreed a contract 18/8/22 and the last two payments have been £65 & £75 more than agreed. This is shocking customer care and service.
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LynneMUFC#22#44
(@LynneMasters) reported
from
Birmingham, England
@virginmedia why is the Sky Sports red button not working
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Tim Hazelwood
(@timhazelwood2) reported
from
Bewdley, England
@virginmedia Hi, following on from the resolution of the issue outlined above. My dad has received a full bill despite being assured by every employee we have spoken to that he wouldn't be charged for the period he was without service (more than two months). Please advise
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Stephen Bennett
(@Stephen12857059) reported
from
Birmingham, England
@virginmedia Nobody has called me and the WhatsApp chat is very frustrating and not dealing with the issue. This is very simple, I was sent contract paperwork with an agreed monthly fee of £86.75. Why have I paid two months of excessively higher payments. I should have left VM
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Brian Cape
(@BrianMCape) reported
from
Birmingham, England
@virginmedia Another fail. I've reached out in exasperation since my chase-ups of 14th, 19th and today have been ignored. As have my 5 messages to your local rep who promised to be on hand. If you can't be bothered to help me, I'll just escalate via another route @richardbranson
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Stephen Bennett
(@Stephen12857059) reported
from
Birmingham, England
@virginmedia Nobody has called me and the WhatsApp chat is very frustrating and not dealing with the issue. This is very simple, I was sent contract paperwork with an agreed monthly fee of £86.75. Why have I paid two months of excessively higher payments. I should have left VM
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Brian Cape
(@BrianMCape) reported
from
Birmingham, England
@virginmedia Alternatively, if you feel the urge to actually be helpful, you can search my name and location (it's an uncommon name) and ask a complaints manager to contact me. No security issues or breaches, since the notes I've been assured are on file, will be there to check.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Megan Venn-Wycherley
(@Mwycher) reported
Our @virginmedia broadband has been absolutely terrible for the last few months, where we've had to use mobile data to attend meetings. Their help desk was the opposite of useful, and really highlighted how companies view non-tech people
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🇸🇱🇬🇭
(@NessaVanesssa) reported
Everyday Virgin Media remind why I hate them. I will be minding my business and here they go with their awful service :)
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Paul Collier
(@Pablocollier) reported
@virginmedia or you could send me the listing of broadband packages (speeds) available and not put the entire onus on the customer ? ....
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Jonny Rawlin
(@jonny_rawlin) reported
@NastyNastii @virginmedia @EGX I have reported them to trading standards. They intentionally played down the amount of content available at this year's show by delaying the release of the schedule and providing very little in the way of visibility elsewhere. "... a little different" is not enough. #EGXrefund
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aqil._.thefishyboi
(@LFCIgglePiggle) reported
@virginmedia how long is it and when will it go down?
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Bruce Elliott
(@bruceelliottuk) reported
@virginmedia Unbelievably your link told me that all was well with my broadband connection even though your technical team had just told me there was a problem throughout my local area in DL3. Please get your act together and try to see things from a customer of 17 years’ angle
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Cam
(@CMDRBitflipped) reported
@virginmedia I try to be courteous when getting upgrade calls, and listen to what the offer is, but getting abruptly hung up on when I say I'm happy with my current service makes me feel less inclined to do so. Maybe check you are giving staff time to be polite in return?
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Sam K
(@samko1235) reported
Notified @virginmedia to cancel because service was bad and wasn't working. Told that they wouldn't send an engineer out unless I revoke cancellation. Leaving me paying for 30 days with no Internet until my Sky starts.
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YoungMaster85
(@Vishan85) reported
@virginmedia Thought as much. I wish to make a complaint re the service. I have had multiple outages in the last few months. All with no warnings. Not acceptable. My neighbor is with Sky BB, has no issues
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ᴇʏᴇꜱᴛᴀʏ
(@EyeStayProd) reported
@PalizeMusic I don’t know man, should try @virginmedia’s customer support