Virgin Media outages and service status in Brierley Hill, England
Why is my Virgin Media service not working?
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
Problems in the last 24 hours in Brierley Hill, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Brierley Hill, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
April 8: Problems at Virgin Media
Virgin Media is having issues since 11:40 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
- Internet (55%)
- Wi-fi (21%)
- Total Blackout (10%)
- TV (8%)
- E-mail (4%)
- Phone (2%)
Live Outage Map Near Brierley Hill, England
The most recent Virgin Media outage reports came from the following cities: Birmingham, Oldbury, Smethwick, Wolverhampton, Walsall, West Bromwich, Dudley, Wednesbury, Bilston, Willenhall, Rowley Regis, Halesowen, and Stourbridge.
| City | Problem Type | Report Time |
|---|---|---|
 Birmingham
|
TV | 20 minutes ago |
|
Oldbury
|
Internet | 11 hours ago |
|
Oldbury
|
Wi-fi | 16 hours ago |
|
Birmingham
|
Internet | 18 hours ago |
|
Smethwick
|
TV | 22 hours ago |
|
Birmingham
|
Wi-fi | 23 hours ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Brierley Hill, England
Latest outage, problems and issue reports in Brierley Hill and nearby locations:
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🐺Wolfish (@unit_1974) reported from Birmingham, England@virginmedia Literally three years of the same inconsistency. And appalling customer service when you speak to anyone. There is nothing you have done or will do to improve this. As soon as I can get a decent speed from another local company I’ll be gone.
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Amrit Pahal (@AmritPahal) reported from Walsall Wood, England@virginmedia absolutely pathetic service, trying to run a business that relies on taking cards payments,I switched to you for the secureness of the line over fibre, since I’ve switched I’ve had more down time than standard internet! Callled up told nothing can be done until 9am!!
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Mercedes Hodson (@mercede72928186) reported from Wednesfield, England@Ord_Norm_Bloke Yes Virgin media Wi-Fi is a bit crap I agree
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Roger James (@rogj82) reported from West Bromwich, England@virginmedia 2/2- just when my wife answered the phone and your employee told her to f**k off when she politely declined any new deals or offers! Absolutely digusting, glad to be leaving and fair to say if that is how you treat customers of 11 years in total we will never be back
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Craig Whitehouse (@Patchwork_Boy) reported from West Bromwich, England@virginmedia Hi, my internet is down. The connection (arrows) symbol is flashing and have been since about 3am. Tried restarting router, didn't fix it. Advice, please.
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Mercedes Hodson (@mercede72928186) reported from Wednesfield, England@virginmedia hi Iv no internet could you run a check down my line please
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🐺Wolfish (@unit_1974) reported from Birmingham, England@virginmedia The link you provide is entirely not the problem. We’ve had the same issue for 2 years. It doesn’t stop being a problem. And every time we contact someone about it, we get the same advice because there’s no continuation. Please read the message chain if you’re going to reply.
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Roger James (@rogj82) reported from West Bromwich, England@virginmedia 1/2 - I have never know such a disgusting company!! Having answered a call last week from this number 0345 454 1098 (your retentions), where your employee rudely cut me off when I said I could’nt talk at the time, hounded every day since with calls, right up until...
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🐺Wolfish (@unit_1974) reported from Birmingham, England@virginmedia Yes, security cameras, nest heating, hue bulbs. Less frequently. But still happens. Everything works for a while then something or several things stop. Never everything. We have entirely re-set everything once, which takes hours to sort and is not an answer.
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Mercedes Hodson (@mercede72928186) reported from Wednesfield, England@virginmedia Was on wireless and re booted the box didn’t work, however it’s working now as you seemed to have fixed the issue. Thank you
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Jane Campion Hoye (@JaneCampionHoye) reported from Birmingham, England@virginmedia My computer guy HAS looked at your forum. We know what the problem is but it needs technical support your end to fix it. It would take the right person 2 mins but we cant get past your incredibly poor customer service to get any kind of tech support. So stressful & frustrating.
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🐺Wolfish (@unit_1974) reported from Birmingham, England@virginmedia No. It’s usually just one of the connected devices we lose at a time. Most often speakers but sometimes security cameras, sometimes hue bulbs. Never everything at once.
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Craig (@cra1gs) reported from Birmingham, England@virginmedia It’s not a good enough response. You’re providing a sub bar service and yet I’m still paying my bill in full. I expect a discount until the matter is resolved.
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Craig (@cra1gs) reported from Birmingham, England@virginmedia having problems again with the internet. Apparently your app says it’s fine. It’s not. Sort it out.
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Den Brimmell (@BrimmellDen) reported from Wednesfield, EnglandSo glad we dumped #virginmedia 18 months ago,they’re hopeless & their customer service is non-existent!
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Jane Campion Hoye (@JaneCampionHoye) reported from Birmingham, England@virginmedia Okay. Just that Twitter asked me to sign into it and results would give you access. Thanks for clarification...just really dont understand why I have to go to a forum to get tech support for an error Virgin has made.
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🐺Wolfish (@unit_1974) reported from Birmingham, England@virginmedia There is no weak signal. I’ve checked all around the house repeatedly. There are no faults in the area. I have checked repeatedly. Customer services have been unhelpful on multiple calls. Had to fight to get an upgraded hub!
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THEBLACKSTRAT (@theblackstrat) reported from West Bromwich, England@virginmedia Why do you have to continually restart the phone to get rid of the red icon on The phone app icon even when you’ve deleted the voicemail It seems this is a major problem with you I would appreciate you resolving it all as otherwise the phone is not fit for purpose
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Lisa Wilson (@ann_wilson0121) reported from Birmingham, England@virginmedia why sell us a package when you do not have the correct infrastructure in place! 30 minutes on hold today, I’m giving up. We didn’t have these issues with Sky.
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Craig (@cra1gs) reported from Birmingham, England@virginmedia Yes tried that and just called ur CS centre. Once again the person who took the call couldn’t care less. This is the 2nd time this month it’s gone down without any explanation or compensation
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Karl Twist (@KarlTwist) reported@virginmedia You without doubt provide the worst customer experience ever. Why do you make it so difficult for your existing customers to seek support? I can’t wait to switch service providers.
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ren ²⁹₁₂₇ (@py0john) reported@virginmedia Hi, i find its usually at around 6-8pm or 11pm-12am and usually lasts for 1-2hrs once it starts. It says I have troubles connecting to the hub. resetting the hub doesn't make a difference. I have installed wifi boosters (booster in the next room) and that doesnt help either
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Chris Swift (@swifty1871) reported@virginmedia my Mum has been trying to get through on your phone lines for hours no luck then on chat a lovely customer service advisor cut her off when she’s trying to speak about her package ! Shocking service !
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Alan S (@sometimesKysen) reportedSome new broadband company is installing fibre on my street, so I might finally have an option that's not Virgin Media. One small problem: they don't seem to have realised there are two flats at my address.
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Melissa Bradford (@Melikins333) reported@virginmedia Extremely flaky service for the 4th day in a row. Internet and TV down again. Booked an engineer to come out but they can't come until Tuesday which is ridiculous. Why is this happening all of a sudden?
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Caroline (@cazbee874) reported@virginmedia I paid £15 for ultimate wifi during a recent stay at premier inn, Weston super mare. It was useless and on check out we saw a sign in reception to say they were having issues with wifi. They have told me to contact you for a refund as I paid online direct
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James Dodds (@jimd198421) reported@virginmedia Box always gets warm but tonight your service 100% sucks, tv unwatchable, internet been down for over 2 hours hub 4 turned red as it wouldn’t connect and still can’t! Also taken our phone line down. You definitely don’t want to keep customers do you??
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Ludwig Kayser (@LudwigKayser) reported@virginmedia Well, neither price gouging nor fraud are technical issues, so the only purpose served would be to make the poor call centre op feel bad. I did call them when an engineer cut off my internet for a week last month while installing another flat's internet, as THAT was an accident.
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Cynical Pole (@CynicalPole) reported@virginmedia No its your problem im stop using your services and i hope everyone else will too
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Anthony Potter (@PotterAd) reported@virginmedia please help I’m at my wits end. You have given me the wrong landline number which you accept. I have spoken to 4 different advisers that have given me different dates that this will be switching back to our original number. This never happens. The last date was 09/08