Virgin Media Outage Report in Oldbury, Sandwell, England
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Oldbury come from postal codes B69 and B68.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Oldbury, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Oldbury and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 10: Problems at Virgin Media
Virgin Media is having issues since 09:20 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (8%)
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E-mail (5%)
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Phone (2%)
Live Outage Map Near Oldbury, Sandwell, England
The most recent Virgin Media outage reports came from the following cities: West Bromwich, Birmingham, Redditch, Wolverhampton, Walsall, Dudley, Solihull, Stourbridge, Brierley Hill, Oldbury, Kidderminster, Sutton Coldfield, Smethwick, Halesowen and Cradley Heath.
| City | Problem Type | Report Time |
|---|---|---|
 West Bromwich |
Total Blackout | |
| Birmingham |
Total Blackout | |
| Redditch |
Internet | |
| Birmingham |
TV | |
| Wolverhampton |
Wi-fi | |
| Walsall |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Oldbury, England
Latest outage, problems and issue reports in Oldbury and nearby locations:
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Phil Campbell
(@PhilCampbell_) reported
from
Willenhall, England
@virginmedia Still having issues. Was on hold for 1 hour 20 yesterday too and also got cut off...😑
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Chris Psaras
(@chrispsaras) reported
from
Dudley, England
@virginmedia it's the same old excuses. Told it would improve but still the same old inconsistent service I've received during the whole of the summer. Can never get through to anyone, complete waste of time today. Shocking customer service!
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David_Preece
(@David_Preece) reported
from
Birmingham, England
@virginmedia Yet again my internet is down, just had half service for 2 months and it worked for 10 days now gone again... yet you still take full payment out my bank, I see this a theft...
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Ade1701
(@Ade1701) reported
from
Dorridge, England
@virginmedia After more than FOUR HOURS on the phone I eventually got someone competent from billing to confirm I am eligible for one free booster and someone else to talk me through fixing the security issue. You seriously need to prioritise vulnerable customers!
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Phil Campbell
(@PhilCampbell_) reported
from
Willenhall, England
@virginmedia Not gonna keep calling. I also won't be paying for a service you guys can't be bothered to give me.
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Steve Arliss
(@SteveA_3) reported
from
Wolverhampton, England
And they expect me to be happy to wait until the 5th of december now? While still paying full price forbabaervice I cant use because they messed up @virginmedia seriously wtf!!
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Matt Dudley
(@matttdudley) reported
from
Dudley, England
@virginmedia Supposedly had 1gig internet installed today but it appears you only brought the slow one with you! Top speed - 400mbps. Oh, and thank for cutting my call after 2 hours. #greatcustomerservice 😡
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Ade1701
(@Ade1701) reported
from
Dorridge, England
@virginmedia First thing I did, and I run them regularly. Only 53.46 Mbps download and just 9.99 upload on a supposedly 100Mbps service! On a wifi laptop right next to the router it’s just 23.43 and 10.08
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Ade1701
(@Ade1701) reported
from
Dorridge, England
@virginmedia Still on bloody hold! Can somebody in the Virgin Media call centre please pick up the damn phones!!! What the Hell are vulnerable, elderly customers supposed to do?!
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Colin Joyce
(@beast_gbgolfer) reported
from
Birmingham, England
@virginmedia Doesn’t work says account question is wrong so can’t change password and can’t access account think it’s hacked 1 hr waiting on phone your service is poor
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Paul Simmons
(@PaulSimmons66) reported
from
Birmingham, England
@virginmedia Today we received outstanding service from Jack the engineer from virgin media. He was polite friendly and determined to rectify the fault which he did. A credit to Virgin media thanks Jack
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Ade1701
(@Ade1701) reported
from
Dorridge, England
@virginmedia Don’t try and pass the buck! It’s NOT a windows issue, it ONLY occurs on this Virgin network!
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Jo
(@Jod_69) reported
from
Birmingham, England
@virginmedia Broadband down again today 4th time this week. Really will have to rethink providers
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Jo
(@Jod_69) reported
from
Birmingham, England
@virginmedia Yep just says problem in my area. Not helpful and is getting to be a pain tbh
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Phil Campbell
(@PhilCampbell_) reported
from
Willenhall, England
@virginmedia Yes there's no issue on the checker. The connect app says it's fine except for a few times it's said the connection is poor. But 1mb some nights is ridiculous...
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Jo
(@Jod_69) reported
from
Birmingham, England
@virginmedia hi. Second time this week no internet. Monday was all day. Can’t get thru to you by phone. What is going on with my service?
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Ade1701
(@Ade1701) reported
from
Dorridge, England
@virginmedia Network security warnings, poor speed (even on direct cabled link to router), and we need a wifi booster which with the broadband, phone and tv package I believe is included. Still on hold after two hours! Wasted yesterday waiting for a response on so-called ‘live chat’!
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Jo
(@Jod_69) reported
from
Birmingham, England
@virginmedia As per last message it says problem in area. It’s back working now (see time of initial mail). 4th time this week it’s been down for prolonged periods of time. Not good
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jade💓
(@jadedurnallx) reported
from
Birmingham, England
@virginmedia are absolutely useless. Have over 100 properties with Virgin Media Broadband, and you’d think they’d attempt to fix issues and keep our future custom. Safe to say we’re looking for another supplier if there are any recommendations...
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Steve Arliss
(@SteveA_3) reported
from
Wolverhampton, England
This is the exact reason I use the web chat!! To ensure conversation is saved on screenshots! So far today @virginmedia have been completely useless! Want me to pay for a service I'm not getting and they dont know when I will be able to get again
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Lizzie_Bee🕷🏳️🌈🇪🇺🇬🇧🦄⚫️
(@meejahoar) reported
@virginmedia Thank you. Note that the chat with NL was the culmination of six weeks of trying to contact Virgin Media by phone, text and email. Now been two months without this issue being resolved. I await an urgent update by email as promised.
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paulslim
(@paulsilm) reported
@virginmedia called customer service twice since 9 am. Both times I got cut off. Should put your WiFi service. Now I have to pay for a 2nd provider so I can work
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Just A Little Bee That’s All.
(@The_Bee_Of_Life) reported
I’m so sick of wasting every waking moment of my time that I’m not at work, sitting on hold with @virginmedia how are you ever supposed to get anything else done, when ALL of your time is spent on hold, trying to fix a companies shitty admin for them! Absolutely ridiculous!
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Rich Weetman
(@Raw0909) reported
@virginmedia What resolution, 'education given?' If I call it costs me, nearly £7 for one call on the last one. I got given a SIM I don't want or need, and someone has tried calling me on that.
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Just A Little Bee That’s All.
(@The_Bee_Of_Life) reported
@virginmedia There in lies the problem. I’ve been on hold with that exact number for over an hour (I still am) and I have done this every day for the last 3 days in order to try and speak to somebody. ALL of my time before I go to work is spent on hold with you! Do you have a callback service
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Alex Marsh
(@Alexbcfc94) reported
@Raw0909 @virginmedia Good luck getting anything sorted with those idiots. Been chasing them for months as I can’t watch any tv on one of there boxes I have. Never sorted anything, always charge full bills & only talk to you when you refuse to pay your bill but require full payment first before
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Alex Marsh
(@Alexbcfc94) reported
@Raw0909 @virginmedia They’re willing to talk about your problems, rather then there lack of payment. Even once you do pay, they put you on hold for another department that don’t answer.. Best off cancelling anything you have with them and going somewhere new mate
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moo
(@moo_rella) reported
@virginmedia it has been Nine months since COVID outbreak, lots of companies have managed to get their service back to the level it should be. with virgin media it is impossible to speak to anyone
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Chris Falkner
(@ChrisFalknerC) reported
@virginmedia CUT OFF AFTER AN HOUR WAITING ON HOLD! 2nd TIME THIS WEEK, TOTAL OF 5 HOURS ON HOLD IN A WEEK! NOT GREAT SERVICE FOR A NEW CUSTOMER.
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willy86d
(@willy86d) reported
@virginmedia I had a total loss of service for 9 days in November and was told I was only entitled to £9.50 credit on my account yet your website states £8 per day is this correct