Virgin Media Outage Report in Oldbury, Sandwell, England
Some problems detected
Users are reporting problems related to: internet, tv and wi-fi.
The latest reports from users having issues in Oldbury come from postal codes B68.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Oldbury, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Oldbury and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
October 28: Problems at Virgin Media
Virgin Media is having issues since 10:20 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
-
Internet (41%)
-
TV (35%)
-
Wi-fi (11%)
-
Total Blackout (9%)
-
E-mail (3%)
-
Phone (1%)
Live Outage Map Near Oldbury, Sandwell, England
The most recent Virgin Media outage reports came from the following cities: Birmingham, West Bromwich, Walsall, Oldbury, Stourbridge, Brierley Hill, Dudley, Sutton Coldfield, Redditch, Wolverhampton, Halesowen and Bilston.
| City | Problem Type | Report Time |
|---|---|---|
 Birmingham |
Internet | |
| Birmingham |
Total Blackout | |
| Birmingham |
Internet | |
| Birmingham |
Internet | |
| Birmingham |
Internet | |
| Birmingham |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Oldbury, England
Latest outage, problems and issue reports in Oldbury and nearby locations:
-
Aaliya
(@Aaliya_UK) reported
from
Birmingham, England
@virginmedia Not officially complained as hoped it would be resolved due to repeated reassurances I’ve had! Shouldn’t have to log a complaint for your error (verified by your engineers)! Cost of GP Partner husband (&my) time far exceeds cost of line rental we are paying for no landline!
-
Danny Moss
(@Mossymossy3) reported
from
Solihull, England
@virginmedia your customer service is the worst I have ever encountered, I have been transferred 9 times and no resolution, utter joke , I will be cancelling all my services with you. What a disgrace
-
Lacie_Adams
(@Lacie_Adams1) reported
from
Wednesfield, England
@virginmedia Someone actually looking into my account, the issues I've had and money back would be nice
-
Lacie_Adams
(@Lacie_Adams1) reported
from
Wednesfield, England
@Truthisaperspe1 @virginmedia I do inform them of the issues.
-
David smith
(@Davidjocksmith) reported
from
Birmingham, England
@virginmedia No, it’s terrible
-
David smith
(@Davidjocksmith) reported
from
Birmingham, England
@virginmedia your poor service is killing me, internet comes on for 10 minutes every hour, causing chaos at home now with all the family not able to study or for me to work.😞
-
Lacie_Adams
(@Lacie_Adams1) reported
from
Wednesfield, England
@Phlebian @Truthisaperspe1 @virginmedia If you go to there website and type in your postcode it states if there are issues in the area. I am aware of how to report issues and how to check for them without making contact, when call always same response of the script they have in front of them. No human aspect to the cal
-
David Ward
(@ADaveWard) reported
from
Wolverhampton, England
Thanks for the reply @virginmedia but in your instructions following your system check on your site it states you will be sending a signal to my hub to improve something. Nowhere does it date for me to do a pinhole reset. So which is correct because you need to correct something
-
morble
(@sophiemorbey) reported
from
Birmingham, England
Within 24 hours of me ringing @virginmedia, we’re up and running with broadband (it’s also dead fast, bonus) 👏🏼 If anyone is considering @NOWTV for internet, PLEASE don’t bother. They are honestly the worst provider I’ve ever come across.
-
Stephen Luckett
(@Steveluckett) reported
from
Codsall, England
@BeefGolf @virginmedia @MartinSLewis They are awful.
-
Martin Clarke
(@MartinClarke165) reported
from
Birmingham, England
@virginmedia are the worst I’ve known them in 15 yrs! I’ve had no tv for the last few days and an engineer coming in a week! Really! Also have an outstanding contract issue since March 23rd. Promised call back by managers but never comes. Avoid them!!
-
STEEEB
(@mavMclovin77) reported
from
Birmingham, England
@virginmedia been very poor,in B29, had the hub replaced Friday,still no better,awful service
-
Lacie_Adams
(@Lacie_Adams1) reported
from
Walsall Wood, England
@virginmedia Havent spoken to anyone since my post there are issues in my area which means I have no internet and no TV, during lockdown this is not the most ideal situation 2 nights in a row after finishing work! Been down for over an hour so far that I know of as thats when i got home
-
Lacie_Adams
(@Lacie_Adams1) reported
from
Walsall Wood, England
@virginmedia There are known issues in my area. Apparently 2 days in a row at, what i would imagine, are peak times. I seriously need to consider a new provider. This is getting beyond a joke for the money that I pay
-
. JAY!
(@JamieEveriss) reported
from
Dudley, England
@virginmedia can you please advise how I’m able to log a complaint?
-
Lacie_Adams
(@Lacie_Adams1) reported
from
Wednesfield, England
@virginmedia Back up and running but disruption in service and recorded programmes. With the amount of issues I've had since being with you, not once do I get an apology or money back for service I cant use
-
Aaliya
(@Aaliya_UK) reported
from
Birmingham, England
Had v patchy internet, when @virginmedia resolved it in April, they connected the wrong cable, cutting off our landline for pt calls (mobile blackspot) Numerous promises frm managers @virginmedia & “urgent service requests” since. Last engineer visited yest. Still not resolved😡
-
Helen Rollins
(@kittykatrollins) reported
from
Birmingham, England
@virginmedia hi. Trying to get through to you but permanently met with an automated voice. Please can someone contact me. We’ve been having broadband issues for a long time. tried to log into the hub but it says someone else is already logged in. We really need support from you.
-
Abbie Walters
(@abbiewx_xo) reported
from
Kidderminster, England
@virginmedia Any advice on why our virgin media boxes have just decided to stop showing some channels. It says error code (W02) and this is on TLC which we used to watch daily?? Joke. What’s the point in paying for for a service which isn’t being provided?
-
Lacie_Adams
(@Lacie_Adams1) reported
from
Walsall Wood, England
@virginmedia Come back home from work and all services are down again.... 2 days in a row...reported the issue... couldnt speak to a person... robot told me to wait 10 minutes and my problems will be fixed.... let's see what happens John
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
Sharpy
(@Sharpy_G) reported
@virginmedia I’ve been trying for 10 days now. Your customer service systems are failing massively. The text service is a massive joke of a Merry-go-round with no answers. The phone for existing customers is always busy and social media just cutpaste answers #virginmedia #poorcustomerservice
-
Liam Broadfoot
(@LiamBroadfoot) reported
On hold to @virginmedia for almost half an hour after someone 'transferred me to the right department'. Wondering who they transferred me to. Good start when you're returning a call from the complaints department. Their poor service never ceases to amaze me.
-
Amanda Brightmore
(@mandybaps1) reported
@virginmedia Really!!! 3 days trying to resolve my Internet speed issue and nothing has been done. I have contacted the executive team now because nobody can be bothered to acknowledge my tweets and customer service are useless, and what makes it worse is im paying £126 a month
-
Tommyk
(@Tommyk01) reported
@virginmedia For the best service possible go to website. Impossible with no broadband
-
Dan
(@danfagn81) reported
@virginmedia Contacted the number and was told we won’t be back up and running until Friday 3pm so that will be 4 days without service for an entire street. Also told the engineers were in the field but nobody is in our street
-
Jordan
(@JWellsy123) reported
Wonder if there’ll ever be a day when @virginmedia’s broadband doesn’t go down. Getting a bit boring now
-
Graeme Nason
(@GraemeNason) reported
@virginmedia So I finally got through to someone after 18 mins on hold. I ask to disconnect.. ok no problem it will be done in 30 days .They then say they have to speak to someone to confirm it. I am then on hold for a further 22 minutes and surprise surprise the phone goes dead .please DM me
-
GrumpPot 😷
(@grumppot) reported
@virginmedia I HAVE!! And every day you don't answer me. And then the following day you send a text asking 'do you still need help'!! In fact this morning you've just texted to say you can't help me on the chat bot. Absolutely ridiculous. This is a farce.
-
Francine R.
(@frobb11) reported
@virginmedia Your website recognised there was an issue, and indicated that the fix date was "18 january". I signed up for updates and have received none. The WiFi seems to be back by now but I'm not confident in it. Can you just answer my question: how do I make a formal complaint, please?
-
DM
(@worldofdavem) reported
@virginmedia Yes. Don’t you think it a little more than coincidental that every working day for over a week now, it drops to nothing once schools and work start? Fine in the evenings and weekends. So no service during the day. When we need it.