Virgin Media Outage Report in Oldbury, Sandwell, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Oldbury come from postal codes B68 and B69.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Oldbury, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Oldbury and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 27: Problems at Virgin Media
Virgin Media is having issues since 12:00 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
-
Internet (60%)
-
Wi-fi (17%)
-
Total Blackout (12%)
-
TV (7%)
-
E-mail (4%)
-
Phone (1%)
Live Outage Map Near Oldbury, Sandwell, England
The most recent Virgin Media outage reports came from the following cities: Birmingham, Oldbury, Wednesbury, Bilston, Solihull, Walsall, Redditch, West Bromwich, Sutton Coldfield, Wolverhampton, Brierley Hill, Willenhall, Dudley, Kingswinford and Smethwick.
| City | Problem Type | Report Time |
|---|---|---|
 Birmingham |
Internet | |
| Oldbury |
Wi-fi | |
| Birmingham |
Internet | |
| Birmingham |
Internet | |
| Birmingham |
Internet | |
| Birmingham |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Oldbury, England
Latest outage, problems and issue reports in Oldbury and nearby locations:
-
Ben Franklin.
(@benavfcfranklin) reported
from
Dudley, England
@virginmedia You can stick that. I suggest you fix the connection I’ve been having for weeks now, I can’t even load anything on my phone in the rook directly below. Before you ask I’ve done all the tests too then never heard back from you.
-
Liane Denton
(@Crazikat2002) reported
from
Birmingham, England
@virginmedia Yes there are issues but seriously everyday issues with your service. Clearly I am not getting the service I am paying for it what what promised when I switched to you. I would like a call and a solution to this problem
-
Stuart McCullagh
(@stumccullagh) reported
from
Solihull, England
@virginmedia how the hell do I get an email from your company trying to reset a password on the app? All i want (for the last year) is working wifi engineer out last monday said i need a booster no help on phone or app or this absolutely shocking!
-
Adam
(@adam_jordan112) reported
from
Birmingham, England
@virginmedia has your mobile online order website gone down? It keeps telling me to message or ring to order?
-
Nickins
(@ninsull) reported
from
Solihull, England
@virginmedia how can you spend nearly an hour on two phones to report a problem with no one picking up. Yet ask me if il refer you. @next stop I’m cancelling my contract.
-
Mark Cottrill
(@Markycot) reported
from
Solihull, England
@virginmedia Absolutely atrocious customer service! Waited for my Hub 4 to arrive as we are now paying for highest broadband, it arrives and has wrong power cable inside, phoned to sort, on hold for 20 mins then speak to someone who has IT issues and has put us on 40 mins hold!
-
adi
(@adiDev0) reported
from
West Bromwich, England
@virginmedia and the broadband has gone down again. Every day around midday. Phone app has problems reaching servers, web service status says my broadband is good. Router flashing or sorts of green lights.
-
Adam
(@adam_jordan112) reported
from
Birmingham, England
@virginmedia I’m absolutely disgusted with the mobile messaging chat. I have been trying since 11:30am to speak to an advisor and still not getting anywhere. I’d now like to cancel my new order as I am disgusted with the customer service for a new mobile customer!!!
-
Steve Walters
(@SteveWa13630733) reported
from
Wolverhampton, England
@virginmedia Seems to be a problem with your website - have not been able to sign in to My Virgin Media Account or emails all day . Any ideas? Help?
-
Liane Denton
(@Crazikat2002) reported
from
Birmingham, England
@virginmedia It’s not the WiFi, I am hard wired into to the router. So there is no excuse for this poor service.
-
Mercedes Hodson 👷🏻♂️💁🏼♀️
(@mercede72928186) reported
from
Wednesfield, England
@virginmedia Iv been having issues with my internet connection I believe I need a new box Iv had this box now for some years is there a number I can ring to get this sorted. Thank you.
-
Andy H
(@AndyTDEJ) reported
from
Dudley, England
I think @virginmedia are attempting to outdo @TUIUK for the worst customer services . I’ve spent 45 mins on hold so far waiting to speak to a human . Doesn’t beat 3 and half hours trying Tui but bless Virgin they’re trying. Just appalling 👍
-
victoria nicholson
(@bicovico) reported
from
Solihull, England
@virginmedia shocking service again today
-
byron parsons
(@byronparsons05) reported
from
Solihull, England
@virginmedia can you help! Or be the useless internet provider you have been for ages!!!!!! No ******* internet is 12!!!!!! ******* joke
-
Gary Stevens
(@GaryStevens94) reported
from
Curdworth, England
@virginmedia @JamesMartin013 Same issue. As has previously been stated, this has been going on for weeks. Any chance of actually fixing this ?!!!?!
-
Mark Cottrill
(@Markycot) reported
from
Solihull, England
@virginmedia Just phoned, spent 35 minutes on hold, call answered, questions asked, checks being carried out.......... Phone gets put down!!! Do you expect me to call again for the same atrocious service?? @virginmedia @BBCWatchdog
-
Karl Hall
(@Karlos26899) reported
from
Birmingham, England
@virginmedia 30 day notice submitted and a very disappointed now to be ex-customer!!
-
Mark Cottrill
(@Markycot) reported
from
Solihull, England
And now you have been offline for over half a day with your website still saying there is no known issue?! I want to make an official complaint to both @virginmedia and @Ofcom , Your service is appalling and your customer service even worse.
-
Mark Cottrill
(@Markycot) reported
from
Solihull, England
I can’t get because Hub 3 doesn’t support it, poor quality control, worse customer service @virginmedia I want it sorted today!!
-
byron parsons
(@byronparsons05) reported
from
Solihull, England
@virginmedia is there any issues with internet today? It’s been down for three hours now
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
Tokie
(@Tokester01) reported
@bellso19 @virginmedia I had the full virgin package and was averaging 250mbs but I was paying £150 a month, when I tried to lower the package to get a better ‘deal’ they could only knock £20 off. If I the new hub comes and it’s still **** I’m going to go to sky or bt fibre
-
Andrew Molodoi
(@idrewdoughnut) reported
@virginmedia Why is this not reported as service outage if the fault is still active?
-
Vicky
(@ohwilduk) reported
@virginmedia Yes, I did that. There's never any known issues according to your website, which is an absurd lie because everyone in my local area is having the same problem.
-
Tom Ferris
(@TomFerris97) reported
@virginmedia Doesn't seem like there's a service issue in the area. But over the WiFi the speed I get fluctuates dramatically and my bandwidth is appalling when trying to play an online game on console
-
Ben Pindar
(@BenjaminPindar) reported
@virginmedia Actually, it has now come online again so I won't need to sit and with the router. Thanks for your help I may get back in touch if connection drops again
-
Paul ☕️🌻🌍🌱🌈🌨☀️🇪🇺
(@Towherenow) reported
@virginmedia It didn't give me the option to cancel... otherwise I would've taken that route. It asked me what my query was about, TV Broadband or phone... and wouldn't let me go any further without choosing one of them.
-
Andy Barrell
(@barrellmeister) reported
@1simpleworld @virginmedia They don't even take complaints seriously and don't know the difference between a problem and a complaint as they keep confusing the two.
-
Sarah Kirkman
(@sarzk82) reported
@virginmedia Yes we have connection issues on a daily basis. Technical team at Virgin couldn’t figure it out so told me it must be every device in my house?! Engineer confirmed it is a network issue in local area but no resolution. Take our money for an unreliable service
-
Hannah
(@miss_hanC) reported
@virginmedia Hi, tried the Service Status link. Shows no known issues in area. Hub is faulty but can't order a new hub because connections now back. Had visit but prob's not been fixed. Please can you send me a new Hub asap? Thanks
-
Nagesh
(@hinagesh) reported
@virginmedia @virginmedia Promised 100mbps speed but it never crossed 40mbps since i took the connection. Absolutely ridiculous service. Complained about this many times but no use. I was getting 70mbps for £20 with my previous provider, with £27 i am getting 31MBPS. Shame on you.