Virgin Media Outage Report in Kings Heath, City and Borough of Birmingham, England
Why is my Virgin Media service not working?
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
Problems in the last 24 hours in Kings Heath, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Kings Heath, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 30: Problems at Virgin Media
Virgin Media is having issues since 12:20 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
- Internet (56%)
- Wi-fi (21%)
- Total Blackout (10%)
- TV (8%)
- E-mail (3%)
- Phone (2%)
Live Outage Map Near Kings Heath, England
The most recent Virgin Media outage reports came from the following cities: Birmingham, Dudley, Wolverhampton, Walsall, Redditch, Oldbury, West Bromwich, Wednesbury, Bilston, Solihull, Smethwick, Willenhall, Rowley Regis, Halesowen, and Stourbridge.
| City | Problem Type | Report Time |
|---|---|---|
 Birmingham
|
Wi-fi | 36 minutes ago |
|
Birmingham
|
Internet | 3 hours ago |
|
Birmingham
|
Wi-fi | 20 hours ago |
|
Birmingham
|
Wi-fi | 22 hours ago |
|
Dudley
|
Internet | 1 day ago |
|
Wolverhampton
|
Phone | 1 day ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Kings Heath, England
Latest outage, problems and issue reports in Kings Heath and nearby locations:
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Barney Scholefield 🌈 💙 (@BarneyUoB) reported from Birmingham, England.@virginmedia not your fault, but can you do more to stop the scammers? @NatWest_Help 🙏 thanks for prompt support! /2
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Steve Walters (@SteveWa13630733) reported from Wolverhampton, England@virginmedia Seems to be a problem with your website - have not been able to sign in to My Virgin Media Account or emails all day . Any ideas? Help?
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Patrick Barnes (@PatrickBarnes17) reported from Birmingham, England@virginmedia I called 2 days ago, saying I wanted to leave, lady tried to say due to COVID other co. Not going into homes. First co.Called can fit when needed. Told only way to cancel contract is to call- last two days called about 10 times all staff busy call. How do I cancel?!
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Stuart McCullagh (@stumccullagh) reported from Solihull, England@virginmedia how the hell do I get an email from your company trying to reset a password on the app? All i want (for the last year) is working wifi engineer out last monday said i need a booster no help on phone or app or this absolutely shocking!
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adi (@adiDev0) reported from West Bromwich, England@virginmedia and the broadband has gone down again. Every day around midday. Phone app has problems reaching servers, web service status says my broadband is good. Router flashing or sorts of green lights.
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Gary Stevens (@GaryStevens94) reported from Curdworth, England@virginmedia @JamesMartin013 Same issue. As has previously been stated, this has been going on for weeks. Any chance of actually fixing this ?!!!?!
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byron parsons (@byronparsons05) reported from Solihull, England@virginmedia can you help! Or be the useless internet provider you have been for ages!!!!!! No ******* internet is 12!!!!!! ******* joke
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Mercedes Hodson 👷🏻♂️💁🏼♀️ (@mercede72928186) reported from Wednesfield, England@virginmedia Iv been having issues with my internet connection I believe I need a new box Iv had this box now for some years is there a number I can ring to get this sorted. Thank you.
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Karl Hall (@Karlos26899) reported from Birmingham, England@virginmedia 30 day notice submitted and a very disappointed now to be ex-customer!!
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Liane Denton (@Crazikat2002) reported from Birmingham, England@virginmedia Yes there are issues but seriously everyday issues with your service. Clearly I am not getting the service I am paying for it what what promised when I switched to you. I would like a call and a solution to this problem
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Ben Franklin. (@benavfcfranklin) reported from Dudley, England@virginmedia You can stick that. I suggest you fix the connection I’ve been having for weeks now, I can’t even load anything on my phone in the rook directly below. Before you ask I’ve done all the tests too then never heard back from you.
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Stuart McCullagh (@stumccullagh) reported from Solihull, England@virginmedia Yes i have , i cant get through to anyone as i was advised to go on the ap, ive requested a new password still waiting! I wanted to leave because of these problems was talked into having adeal as long(as I've stressed) the wifi was sorted even now writing this im using my phone
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sharon Elizabeth Noa (@SharonNaokes) reported from Wythall, England@virginmedia why send me letters with no contact details on for me to get back to you, put my bill up, yet fail to provide the service I’m paying for! I’ve been trying for 3 weeks to contact you to talk about this! Shall I cancel my contract..yes as soon as I can get through 😤
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byron parsons (@byronparsons05) reported from Solihull, England@virginmedia is there any issues with internet today? It’s been down for three hours now
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Adam (@adam_jordan112) reported from Birmingham, England@virginmedia I’m absolutely disgusted with the mobile messaging chat. I have been trying since 11:30am to speak to an advisor and still not getting anywhere. I’d now like to cancel my new order as I am disgusted with the customer service for a new mobile customer!!!
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Liane Denton (@Crazikat2002) reported from Birmingham, England@virginmedia It’s not the WiFi, I am hard wired into to the router. So there is no excuse for this poor service.
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Samantha (@Sammykins9486) reported from Birmingham, England@virginmedia can I get a contact number please which is actually going to lead to someone helping me?all my services are not working, im working from home and now losing wages as I cannot connect to work , this is ridiculous
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sharon Elizabeth Noa (@SharonNaokes) reported from Wythall, England@virginmedia My main issue is that I need to speak to someone!! How do I do that? The line is constantly busy and won’t even put me on hold, the website says I need to speak to someone to deal with my requests! Can you see my problem? It’s appalling.I’m paying for a service I’m not receiving
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Stuart McCullagh (@stumccullagh) reported from Solihull, England@virginmedia Internet down again (had engineer here Monday). Cut off after a 62 minute wait! Tried the app won't let me log in as my password is wrong and it hasn't sent me any new password link (2 hours ago).
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Liane Denton (@Crazikat2002) reported from Birmingham, England@virginmedia WiFi is down again and even my broadband won’t connect. Seriously Virgin sort this out it is causing me serious issues with my work 😭
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Adrian Mack 💙 (@graveneycl) reported@virginmedia @ReevesDoTravel Picked up on the £20 credit as if this was the compensation. I explained that this was an apology from Ricki the agent who had been looking at this case, for the the poor treatment thus far. He was due to call me back one last time to confirm what was happening but did not.
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mami chulo (@_cashtonn_) reported@virginmedia @KnightRider180 @virginmedia Virgin media wifi was not even an option as wifi at all tube stations on my 1h journey on the tube this morning on two lines across london. Why is this not publicly announced? How can I sign up for this “new BAI/TFL service”?
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vickeysteed (@vickeysteed) reported@virginmedia @virginhelp Honestly- not sure, @bovishomes and telling us one thing and then constantly letting us down. We were assured the WiFi would be sorted last summer, then December, then January, then February and now they won't commit to a date. We have no idea what the hold up is.
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Ethan Enriquez (@EthanjEnriquez) reported@virginmedia my broadband has been disrupted for multiple days. I've now called multiple times and during my last conversation the representative hung up the phone. I have yet to get a clear answer on what is going on. This is the worst customer service I have ever experienced.
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Natalie Havelin (@NatalieHavelin) reported@virginmedia @LutzSchueler @LutzSchueler hi Paul, that’s been another 4 days and still not heard anything from you. Legal team are currently pending action as is national newspaper to cover the horrendous customer service that is non-existent from virgin media. If you could update me on my issue please
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J (@KnightRider180) reported@virginmedia Firstly, you haven't explained what 'BAI/TFL service' is or where I read about it. Secondly, you haven't answered my original question, why is there suddenly no WiFi on the London Underground? Have you withdrawn the service across the entire transport network in London?
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PINKIE (@pinkie_pip) reported@virginmedia can you inform us better about the issues in EH14 2HD? Our internet keeps disconnecting frequently during the day and it’s really causing problems now. Website says no issues, then on another pages shows issues.
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marco salamone (@marcones87) reported from Haringey, England@virginmedia n22 London still down… this is unacceptable at least 3 times per week..
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Adrian Mack 💙 (@graveneycl) reported@virginmedia @ReevesDoTravel The agent went through the notes, said it was complicated and that I had to speak to the technical team. I said it was not a technical issue at this stage as the service is working again but to no avail.
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Stu (@whatevillurks) reported@virginmedia That was appreciation was for @johnpaul0001 !! You was no help at all,just the usual generic answers you give to customers.