Virgin Media Outage Report in Kings Heath, City and Borough of Birmingham, England
No problems detected
If you are having issues, please submit a report below.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Kings Heath, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Kings Heath and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
-
Internet (43%)
-
TV (26%)
-
Wi-fi (12%)
-
Total Blackout (11%)
-
E-mail (6%)
-
Phone (2%)
Live Outage Map Near Kings Heath, City and Borough of Birmingham, England
The most recent Virgin Media outage reports came from the following cities: Oldbury, Redditch, Birmingham, Sutton Coldfield, West Bromwich, Bilston, Stourbridge, Wolverhampton, Willenhall, Brierley Hill, Astwood Bank, Walsall, Dudley, Wednesbury and Solihull.
| City | Problem Type | Report Time |
|---|---|---|
 Oldbury |
Internet | |
| Redditch |
TV | |
| Birmingham |
Internet | |
| Birmingham |
TV | |
| Birmingham |
Internet | |
| Oldbury |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Kings Heath, England
Latest outage, problems and issue reports in Kings Heath and nearby locations:
-
George Kafetzis
(@Georgekafetzis) reported
from
Birmingham, England
@virginmedia They don’t understand what you are saying to them. I had to say my postcode 5 times phonetically. Also on the phone for 45 minutes with no resolution. #badtimes
-
Samantha
(@Sammykins9486) reported
from
Birmingham, England
@virginmedia I just cannot find a link to speak to anyone online at all, regardless of whatever issue I click first
-
Jordon Alexandria
(@Jordi_Amor) reported
from
Birmingham, England
@KellyGroupLtd @virginmedia Almost 6 months on and my complaint/claim remains unresolved. Despite being advised I would be reimbursed for damage caused to my home after VM install, I remain out of pocket! #poorcustomerservice #npsfail #dissapointing
-
Mark Steadman
(@iamsteadman) reported
from
Kings Heath, England
@virginmedia Just want to see a service status page, like broadband companies have. 🙂
-
Chris
(@ChrisPresslie) reported
from
Wednesfield, England
Thanks for being no help @virginmedia
-
Chris
(@ChrisPresslie) reported
from
Wednesfield, England
Ive im hard wired and im port forwarding it should ******* work phoned up only to be told "oh we can't help with port forwarding" @virginmedia
-
Nigel Walters
(@walters_nigel) reported
from
Birmingham, England
Still no service @virginmedia in the B38 area this is disgusting and we should have some compensation
-
liz fox🦊
(@lizzyhappyfox) reported
from
Dudley, England
@virginmedia Yes same issues i'm afraid,no broadband,no information on tv,no recording of any programmes,virgin box flashing.
-
Deb Lord
(@Deblord1) reported
from
Solihull, England
@virginmedia I posted the complaint to the address given on the website. It’s not my account and I have few details to enable me to register online.
-
Victoria Leonard
(@Vix_Leonard) reported
from
Birmingham, England
@virginmedia @Leyjay17 Same for us also B31 hope you will be refunding those of us who have been without service since yesterday afternoon and according to your online info will be until this afternoon. I am unable to work. 😡
-
David Sheppard
(@davesheppard72) reported
from
Solihull, England
@virginmedia the attitude of your call handler this evening when I called to cancel my contract proves me right to go back to @SkyHelpTeam
-
Andy
(@a_Muss60) reported
from
Solihull, England
@virginmedia Sorry for my delay as I'm being treated for a heart attack I had on Valentine's day. When I tested and found v low speeds I could not connect to any internet, so I used my mobile 3g service to check for Virgin internet issues, which came back no issues in my area.
-
julie
(@Brummie_Girl) reported
from
Birmingham, England
Hey @virginmedia really pleased you are supporting #SaferInternetDay but it’s a bit extreme to shut down our internet and tv completely!!! No service at all 😫
-
Saqib👨🏽🦯
(@Saq5000) reported
from
West Bromwich, England
@virginmedia Usually I would swipe down with one finger and it would tell me that I’m on the delete option and I just tap delete to erase the program
-
Saqib👨🏽🦯
(@Saq5000) reported
from
West Bromwich, England
@virginmedia OK thanks for that and the screen has gone away after I clicked on the sea terms link but I still have the problem of not being able to swipe to delete on individual programs within a folder as this was possible before the update
-
Mark Steadman
(@iamsteadman) reported
from
Birmingham, England
@virginmedia Hey, turns out you never DMd me. It was a scam artist and I narrrowly avoided getting my card details stolen (although I did give away my home address before I checked the username). That’s not on you; but thought you should know.
-
Andy
(@a_Muss60) reported
from
Solihull, England
@BluenoseBeau @virginmedia I have 100mbs supply, over 6 months max received 76.4 for one test soon back to mid 20-30 worst being 0.7 I wouldn't mind so much if it was running at Ave 75%, not when it's seems to be around 35% mark. Oh it's constantly dropping the wifi too!
-
♥ Karina Aura ♥
(@karriecheer) reported
from
Birmingham, England
@virginmedia It says no known issues
-
Saqib👨🏽🦯
(@Saq5000) reported
from
West Bromwich, England
@virginmedia thanks for looking into this in great detail and I only wish that I could go back to the previous version which was fully accessible and user-friendly unlike this version of the app. They shouldn't of updated the app because it wasn't broken in the first place.
-
Chris
(@ChrisPresslie) reported
from
Wednesfield, England
If im hard wired and im port forwarding it should ******* work phoned up only to be told "oh we can't help with port forwarding" @virginmedia
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
Allen
(@AmandaGalore) reported
@virginmedia customer policies are the worst during covid crisis new customers vs existing customers, having to leave for 1 yr to be consider new again, or find another way to get around that silly rule, being out of contract switch service tier for introductory pricing, its insane sort it!
-
David LUFC Anson
(@ansondavid1988) reported
@RyanBaptie @virginmedia Ryan i have a router setting that fixes all them issues that a virgin media tech did to mine and run perfect ever since
-
Sam Hartill
(@sammylou74) reported
@virginmedia so, now I haven’t had any internet at home since Monday, engineer can’t come for a week but no offer of mobile internet hub to help out. Can’t get any sense out of chat, end up with bots putting me in 4 hour queues. How are we meant to home school? Awful service.
-
A terrible artist
(@CrapSketchArt) reported
@virginmedia "Stay connected while we make the cost of our basic service cost almost £50"
-
Mike Sammons
(@Mike_Sammons) reported
@virginmedia Thanks for the reply, The issue is intermittent, hasn't happened today but happend a couple of times yesterday and previous day's, All WiFi and ethernet devices lose internet, I thought it was just WiFi but our wired computers lose internet too.
-
Spiders and Milk
(@spidersandmilk) reported
@virginmedia Good luck with that.... spent hours trying to get in touch. Made a formal complaint in November and still heard nothing back. To top it off.... we get notified that our bill is going up AGAIN #badcustomerservice
-
michael edwards
(@mikeeddie83) reported
@OldSparky6 @virginmedia @LozzaFox Not at all, i do have virgin internet though so know how bad it can be sometimes, like all internet providers
-
louisa button
(@beachbutton) reported
@virginmedia hello, my bills are going up £4 a month, when I ring I’m offered £4 off a month by the automated service. I already have discounts on my account so will that £4 be on top of other discounts or will it cancel those out?!
-
Omar
(@OmarAbdulgani) reported
@virginmedia It's still having issues. It's been a nightmare for months. Same old story. I've asked for an engineer to visit, but nothing
-
Wayne Nightingale
(@CambsExecCars) reported
@bella_dingdong @virginmedia @netflix Hi Bella , that was our next move but stopping payments might result in have a bad credit mark against us we was thinking