Virgin Media Outage Report in Kings Heath, City and Borough of Birmingham, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Kings Heath, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Kings Heath and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (17%)
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Total Blackout (13%)
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TV (7%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Kings Heath, City and Borough of Birmingham, England
The most recent Virgin Media outage reports came from the following cities: Wolverhampton, Birmingham, Walsall, Brierley Hill, Dudley, Oldbury, Redditch, Stourbridge, Kingswinford, West Bromwich, Halesowen, Solihull, Sutton Coldfield and Bilston.
| City | Problem Type | Report Time |
|---|---|---|
 Wolverhampton |
Wi-fi | |
| Birmingham |
Internet | |
| Birmingham |
Internet | |
| Walsall |
||
| Birmingham |
Internet | |
| Birmingham |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Kings Heath, England
Latest outage, problems and issue reports in Kings Heath and nearby locations:
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Ben Franklin.
(@benavfcfranklin) reported
from
Dudley, England
@virginmedia You can stick that. I suggest you fix the connection I’ve been having for weeks now, I can’t even load anything on my phone in the rook directly below. Before you ask I’ve done all the tests too then never heard back from you.
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Ben Franklin.
(@benavfcfranklin) reported
from
Dudley, England
@LDTomo @virginmedia 3 times I’ve contacted them now & they’ve done **** all about it. Want £100+ to move a router as well the jokers.
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Adam
(@adam_jordan112) reported
from
Birmingham, England
@virginmedia I’m absolutely disgusted with the mobile messaging chat. I have been trying since 11:30am to speak to an advisor and still not getting anywhere. I’d now like to cancel my new order as I am disgusted with the customer service for a new mobile customer!!!
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byron parsons
(@byronparsons05) reported
from
Solihull, England
@virginmedia can you help! Or be the useless internet provider you have been for ages!!!!!! No ******* internet is 12!!!!!! ******* joke
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Dickie B
(@richiebunn) reported
from
West Bromwich, England
The award for the worst ever customer service goes to @virginmedia over an hours wait to get through.
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byron parsons
(@byronparsons05) reported
from
Solihull, England
@virginmedia is there any issues with internet today? It’s been down for three hours now
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victoria nicholson
(@bicovico) reported
from
Solihull, England
@virginmedia shocking service again today
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Mark Cottrill
(@Markycot) reported
from
Solihull, England
@virginmedia Just phoned, spent 35 minutes on hold, call answered, questions asked, checks being carried out.......... Phone gets put down!!! Do you expect me to call again for the same atrocious service?? @virginmedia @BBCWatchdog
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Mark Cottrill
(@Markycot) reported
from
Solihull, England
I can’t get because Hub 3 doesn’t support it, poor quality control, worse customer service @virginmedia I want it sorted today!!
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Mark Cottrill
(@Markycot) reported
from
Solihull, England
@virginmedia Absolutely atrocious customer service! Waited for my Hub 4 to arrive as we are now paying for highest broadband, it arrives and has wrong power cable inside, phoned to sort, on hold for 20 mins then speak to someone who has IT issues and has put us on 40 mins hold!
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Nickins
(@ninsull) reported
from
Solihull, England
@virginmedia how can you spend nearly an hour on two phones to report a problem with no one picking up. Yet ask me if il refer you. @next stop I’m cancelling my contract.
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Ben Franklin.
(@benavfcfranklin) reported
from
Dudley, England
@virginmedia Yes this was after I reset. I have been trying a hub reset regularly and it doesn’t help. How do I check the package I am on? Im not sure.
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Mercedes Hodson 👷🏻♂️💁🏼♀️
(@mercede72928186) reported
from
Wednesfield, England
@virginmedia Iv been having issues with my internet connection I believe I need a new box Iv had this box now for some years is there a number I can ring to get this sorted. Thank you.
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Ben Franklin.
(@benavfcfranklin) reported
from
Dudley, England
@virginmedia my WiFi is running at 3.4 download speed. This is the 3rd time I’ve contacted and done tests and still no fix has been made.
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Ben Franklin.
(@benavfcfranklin) reported
from
Dudley, England
@LDTomo @virginmedia **** that they ain’t having more money off me when their speeds should be much better. It’s never been this bad so there’s an issue somewhere.
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Mark Cottrill
(@Markycot) reported
from
Solihull, England
And now you have been offline for over half a day with your website still saying there is no known issue?! I want to make an official complaint to both @virginmedia and @Ofcom , Your service is appalling and your customer service even worse.
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adi
(@adiDev0) reported
from
West Bromwich, England
@virginmedia and the broadband has gone down again. Every day around midday. Phone app has problems reaching servers, web service status says my broadband is good. Router flashing or sorts of green lights.
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Mercedes Hodson 👷🏻♂️💁🏼♀️
(@mercede72928186) reported
from
Wednesfield, England
@Carol74438555 I was having issues with Virgin media too but they are sending me an updated box out so hopefully it will be ok then
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Andy H
(@AndyTDEJ) reported
from
Dudley, England
I think @virginmedia are attempting to outdo @TUIUK for the worst customer services . I’ve spent 45 mins on hold so far waiting to speak to a human . Doesn’t beat 3 and half hours trying Tui but bless Virgin they’re trying. Just appalling 👍
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Adam
(@adam_jordan112) reported
from
Birmingham, England
@virginmedia has your mobile online order website gone down? It keeps telling me to message or ring to order?
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Kirsty Blackwood
(@KirstyBlackwoo1) reported
@virginmedia Yip done all that it's been terrible for about 2 weeks. Off and on! My partner was on phone to a guy who booked for someone to come out then took the slot away again! With kids in the house you'll understand no Internet on holiday weekend isn't the best.
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Andrew Pond
(@pond_andrew) reported
@virginmedia is there a problem with email? I can’t get in via the website and have been logged out of the outlook app
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Dave Feehan
(@DaithiF365) reported
@virginmedia @VirginMediaIE Thanks, anyone there? I have tried online, phone and whatsapp and nobody can advise if there is an issue in Santry
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Jon Prentice (MMAandMe)
(@MMAandME) reported
@BlockBetMMA @virginmedia Please man, sent help!
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Mischa/Bee🏳️🌈
(@gnf_boo) reported
@virginmedia you wifi never works i guess your always having outages huh?!
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Olive Fitz
(@fitzgrump) reported
@virginmedia Spent 15+ minutes on the phone trying to cancel my contract today - I was told it had been done but never received a confirmation email. Please can you send me some confirmation that it's been cancelled and I won't keep getting charged?
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🇬🇧 Fergie 👑
(@JustFergieGame) reported
I won't be streaming until the internet gets sorted out, so virgin media better hurry up and fix whatever needs to be fixed :/
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Kevin
(@kja_chilli) reported
@virginmedia hey guys can you check my broadband service for me at SE19 3UZ. Service is really intermittent. I have very bad mobile signal so I can't use your app.
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Dave
(@daveriley12) reported
@yoitseleanor @Lizheald3 @virginmedia Thanks. Did they say what the issue was?
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ً
(@mrzelz) reported
What's going on with virgin media?? Mines isn't down but I'm only getting 5dl instead of 200+ and I'm wired? Can't play games or chat in discord properly bc the connection quality is so bad