Virgin Media Outage Report in Dudley, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Dudley, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Dudley and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 08: Problems at Virgin Media
Virgin Media is having issues since 12:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Dudley, England
The most recent Virgin Media outage reports came from the following cities: Birmingham, Redditch, West Bromwich, Oldbury, Wolverhampton, Walsall, Brierley Hill, Wednesbury, Willenhall, Dudley, Kingswinford, Smethwick, Kidderminster and Stourbridge.
| City | Problem Type | Report Time |
|---|---|---|
 Birmingham |
Wi-fi | |
| Redditch |
||
| Birmingham |
Internet | |
| Birmingham |
Internet | |
| West Bromwich |
Internet | |
| Birmingham |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Dudley, England
Latest outage, problems and issue reports in Dudley and nearby locations:
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Steven Harris
(@Ste___H) reported
from
West Bromwich, England
@virginmedia Problems since Wednesday losing connection not a happy bunny
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MJ
(@MJ_Lorimer) reported
from
Birmingham, England
Thanks @virginmedia for renewing my contract for 12 months and then downgrading me and I loose all my HD channels! Your service is poor and unacceptable #virginmedia
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Sarah Duncombe
(@HelenD132) reported
from
West Bromwich, England
@virginmedia No broadband service, apparently. Status checker says everything is fine, but I'm not convinced. Could I DM my postcode please.
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Howard Martin
(@HJMKent) reported
from
Kidderminster, England
@virginmedia Since the printer worked fine before you installed the new 3 Hub & perusal of the internet shows that this is a common problem with this Virgin equipment, perhaps you would arrange for an engineer to come and rectify the problem at your cost! Please register this as a complaint!
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Matthew Clements-Wheeler
(@MidlandsSBM) reported
from
Birmingham, England
@virginmedia You disabled our old address so I am now having to move my wife’s business computer and records at 10pm at night to the new address so she can work tomorrow. Your customer service agents haven’t got my name right once and you have mucked up provision of equipment at the new place
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Ben
(@GullyPlays) reported
from
Birmingham, England
I’m sick of my internet going down for half a day every week. Should get something for the inconvenience. @virginmedia
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Ben
(@GullyPlays) reported
from
Birmingham, England
And virgin is down again I’m sure this happens monthly...@virginmedia
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🐺Wolfish
(@unit_1974) reported
from
Birmingham, England
@virginmedia Repeatedly over several years. Get the same response each time. Nothing changes long term. I see from checks online that other people have the same issues so I’m now planning on leaving.
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Matthew Clements-Wheeler
(@MidlandsSBM) reported
from
Birmingham, England
@virginmedia not pleased at all with your service. Despite three confirmation calls from you to me confirm what we needed, you have still not handled our house move correctly
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Davey Dug
(@Dug83) reported
from
West Bromwich, England
@virginmedia no tv or internet, what’s going on, charge a bomb then bang I’m left without services, 120 a month I pay for shit internet, 20 minutes holding time on the phone, JOKE
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Kayleigh
(@kayweee) reported
from
Birmingham, England
Hi there @virginmedia my broadband keeps cutting out. Online it says no known fault but I’m having issues.I’ve tried to call but can’t get through.
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Howard Martin
(@HJMKent) reported
from
Kidderminster, England
@virginmedia You arranged for an engineer to resolve this problem - he's been today & hasn't fixed it - he says not Virgin's job to sort printer problems! The printer worked fine till Virgin messed it up changing hub - you have a duty to fix it since it's of your making! Sort it please!
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Aaron Maddocks
(@BcfcMaddocks) reported
from
Birmingham, England
@virginmedia i think your internet is possible the worst one out there at the moment; never works. Absolute shambles.
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Howard Martin
(@HJMKent) reported
from
Kidderminster, England
@markdmortimer I won't. But just fed up with @virginmedia's bloody awful website! They want me to order/upgrade box on line then make it impossible to do! All I get is "oops - something went wrong" messages for a week now! And if you phone you get someone the other side of the world! Useless!
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Howard Martin
(@HJMKent) reported
from
Kidderminster, England
@kgardner081 @virginmedia In fairness, they've now been in touch, can't fix it remotely so are sending an engineer on Thursday to sort it out. So I'm grateful for that & 2 days to wait isn't bad.
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Howard Martin
(@HJMKent) reported
from
Kidderminster, England
@kgardner081 @virginmedia We'll see how we get on - everything works fine but can't connect the wireless printer & apparently (according to problems others have had) something to do with 2 wireless frequencies working off same IP code confusing the connection! Need renaming or something. Beyond me to do!
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Matthew Clements-Wheeler
(@MidlandsSBM) reported
from
Birmingham, England
@virginmedia Shocking bad. We booked our old address to run until the 7th March and paid for a new account to start today at the house we are moving into so my disabled wife was not without internet.
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Howard Martin
(@HJMKent) reported
from
Kidderminster, England
@virginmedia Still waiting! It's now after 4! You changed our old hub that worked fine - at your insistence - didn't properly set it up - my wife needs printer for work & uni course - now been trying to get you to sort it since Thursday & you don't honour your promises to do so! Poor service!
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MJ
(@MJ_Lorimer) reported
from
Birmingham, England
I also can’t get anyone to help resolve this as “your closed” apparently @virginmedia
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Phil Woodward
(@therealflopflip) reported
from
Kidderminster, England
@virginmedia for second week running have purchased a film from the media store, tells me it’s ready to watch and it won’t play keep getting errors and wants me to login, enter details and still doesn’t work! This service is so poor
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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dave stead
(@defebe) reported
@virginmedia Tivo.. ... A poor tired out tivo box that probably needs replacing... cough cough.
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Michael Parsons
(@Parsonator) reported
@virginmedia what you playing at!!! Been on hold for 1 hour and half now, spoke to 3 different departments about cancelling my services and no-one can help me. Is this how you keep customers by putting barriers infront of them!!!
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Elle Field
(@ellefie) reported
@HayleyHall_UK @virginmedia Irgh, what a pain. And blummin' cheek with the exit fee, too! I've tried calling them as well but I'm just repeatedly stuck on hold. Yey. Top customer service - why would anyone want to stay with them when you're treated like this?!
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Aman Jain
(@aman_ja) reported
@virginmedia What else is the customer expected to do? Take up a full time job of calling @virginmedia until they oblige by picking up the phone?
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Kilsinc
(@kilsinc) reported
on hold for over an hour, call gets answered and immediately disconnected... @virginmedia I just want to cancel my package but conveniently you guys have left me waiting over an hour on the past 4 attempts. Already sent a letter and still heard nothing. #suspicious #conartist
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Kilsinc
(@kilsinc) reported
@virginmedia I won't be paying the next bill because I've tried cancelling my package since receiving your letter and no-one has answered in the hour on each separate occasion over the past 5 days. Absolute joke of a customer service team
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Ryan Dowbakin
(@DowbakinRyan) reported
@virginmedia Can you provide me with an alternative number to call - I refuse to waste another 1+ hour of my time when I’ve committed so much time to resolving the issue. I think it’s appropriate for Virgin to contact me via phone now
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Jim Whitehouse
(@jimwhitehouse84) reported
@virginmedia No, I’ve called 4 times already. Have no more time to waste on this. Currently on my 52nd hour of WhatsApp chat with no resolution
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Kevin Tawton
(@Notwat57) reported
@virginmedia What are you talking about? I received notification of a price increase from 1st March 2022 and appears a general increase to all, not discounts ending. Your reference to last year makes no sense to my complaint!
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Joshua Gilroy
(@JoshuaGilroy5) reported
@virginmedia what's this joke? You've installed ti my property, done an install. Found cable to property is faulty, I've been without net/phone/TV for 3 days. Now being told have to wait another 11days? Why cancel old service if you planned for me to have no services for 14 days?