Virgin Media Outage Report in Dudley, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Dudley, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Dudley and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
November 22: Problems at Virgin Media
Virgin Media is having issues since 09:00 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (15%)
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Total Blackout (14%)
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TV (8%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Dudley, England
The most recent Virgin Media outage reports came from the following cities: Birmingham, Wolverhampton, Stourbridge, Bromsgrove, Walsall, Kidderminster, Oldbury, Redditch, Dudley, Halesowen, Brierley Hill, Smethwick and West Bromwich.
| City | Problem Type | Report Time |
|---|---|---|
 West Bromwich |
Total Blackout | |
| Birmingham |
Internet | |
| Birmingham |
Total Blackout | |
| Wolverhampton |
TV | |
| Stourbridge |
TV | |
| Birmingham |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Dudley, England
Latest outage, problems and issue reports in Dudley and nearby locations:
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mo4g
(@mo4g_777) reported
from
Birmingham, England
@virginmedia has WiFi in perry barr gone down
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Lauren Glynn
(@glynn_lauren) reported
from
Birmingham, England
@virginmedia c130 issue is the name of my life. No network issues in my area, restart the box, every week anything longer than an hour on Netflix is unwatchable 😫
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Lacie_Adams
(@Lacie_Adams1) reported
from
Walsall Wood, England
@PatchworkBoyPW @virginmedia They wont have a clue. I had issues for about 6 months and I was constantly trying to sort it out. Engineers are great but the "customer service" team are based in India and have no customer service skills 🤙
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🐺WereWolfish
(@unit_1974) reported
from
Birmingham, England
I’ve now had two messages from @virginmedia threatening to Charge us for equipment WHICH WE HAVE ALREADY RETURNED! There is no way to respond to the message and I don’t like being threatened! You customer service is getting worse!
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Richard hamilton
(@PhotographyWeb) reported
from
Birmingham, England
@virginmedia @MoneyTelegraph virgin media had me on the phone for one and a half hours And approximately fifty minutes of that was on hold of good as far as to say that virgin media is the worst large company I’ve ever dealt with
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B'
(@s_badruddin) reported
from
Birmingham, England
@heenamajeed @virginmedia We have the same problem 🙄 ALWAYS!
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Mark Edwards
(@mredwards) reported
from
Wolverhampton, England
@virginmedia Yes and all it did was tell me that our kitchen is a WiFi dead zone... The main issue is that we have loads of devices and I think we are overloading our hub’s capabilities.
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Grimm
(@grimm_karl) reported
from
Birmingham, England
@virginmedia Shocking customer service signed up a few weeks ago for fibre given an installation date called the day before to ask me when I would like to book the install then telling me they have a problem on the site and will get in touch in 7 days.
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Richard hamilton
(@PhotographyWeb) reported
from
Birmingham, England
@virginmedia @MoneyTelegraph Virgin Media is the worst broadband and TV provider i have ever dealt with! Customer service is petulant and intentionally left me on hold until after closing hours the company over charged me by £30 and refused to give it back! I am disgusted
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🐺WereWolfish
(@unit_1974) reported
from
Birmingham, England
@pie1883 @virginmedia Already had multiple calls over years, with poor to not resolution of problems. Then hassle phone calls trying to get us to switch packages when we opted to cancel and failure to respond to complaints and such… It’s like being hounded.
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Verinderpal
(@VinCheema) reported
from
Birmingham, England
Broadband down @virginmedia been about 20 mins on hold and still waiting #CustomerServiceWeek
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🐺Wolfish
(@unit_1974) reported
from
Birmingham, England
@_mark13 @virginmedia Their customer service is virtually non existent! We are just money to them.
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Lacie_Adams
(@Lacie_Adams1) reported
from
Walsall Wood, England
@virginmedia internet down again, youd think I'd be used to this by now 🤣 always an excuse and never get anything back for the lack of usage. I'm barely in the house using it so dread to think how many times it goes down when I'm not in potentially using it 🤙
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Calum McGill
(@Cal1964) reported
from
Wolverhampton, England
@virginmedia We were offered this and two boxes etc for £89...NINE DAYS AGO and then no one wanted to speak to us!!! Terrible service to a loyal Virgin customer of 8 years...robbery😠
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Evan Davis
(@EvanD) reported
from
Bournville, England
@virginmedia Yes. I’ve been to that page. Says I have to report to you a total loss of service, yet the page to do that is broken! @Ofcom
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Sharon Baker
(@DixeyBaker) reported
from
Birmingham, England
@virginmedia why can I never get through .... I get a letter saying please call us ...... 25 mins on hold so far .... so frustrating
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J
(@jamies144) reported
from
Birmingham, England
@virginmedia That it can not login.
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Calum McGill
(@Cal1964) reported
from
Wolverhampton, England
@virginmedia Okay, we'll try again tomorrow. I'm sure you're aware I've lodged a complaint already as very unhappy with the level of service from your agents. I needed this sorting over a week ago and now Virgin have taken another £129 for another month🙄
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mo4g
(@mo4g_777) reported
from
Birmingham, England
@virginmedia services for broadband once again not working B42,
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Laura-Jayne Brushett
(@Lbacollections) reported
from
Birmingham, England
@SkyHelpTeam @virginmedia So 5 hours later and the rearranging of my house move has produced a "mismatch" on ur system meaning I have to wait 24hrs to ring u again and start over. What a terrible service!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Autism Is My OS
(@AutismIsMyOS) reported
Picture this @virginmedia (it's not if, it's when) An old woman/man /disabled person/ who can't use a mobile phone, but relies on a landlines, They are having a heart attack or other bad event that requires an ambulance, but they can't ring one. 1/2 (read below)
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Beverley Walters
(@BeverleyWalters) reported
@virginmedia No! Every time I log in and try to check my service I’m caught in a loop of being asked to log back in once service has been checked, to check the service! How can a company with your resources get this so wrong?
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Glengarry Glen Dimplex
(@Bloonface) reported
@virginmedia I’ve tried this and it detects no issue. I’ve also tried plugging directly into the hub in modem mode and I don’t get anywhere close to 1gig. Feeling very ripped off right now given we just paid to upgrade to this and it’s bringing us no benefit!
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Lord Big Bollox of the Isles 🏴
(@Wytherman) reported
What on Earth is going on with #VirginMedia at the minute? It keeps dropping my signal like Boris #Johnson drops lies.........
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Holly Walder
(@hollywalder) reported
@virginmedia your website is taking me round in circles-had intermittent internet for the last week,done the online check and it says ‘there’s issues with 12 devices’,asks me to sign in but then it redirects me back to the postcode and account name page to check connection again?
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David
(@davey_wales) reported
@S_McMullan_ @virginmedia When my Internet works it's great about 300meg but then bam down to 10 Meg booting various things off the router it's a lottery when it's going to work properly.
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Michael Dyer
(@mdyer99) reported
@virginmedia That I would receive a call back from outbound retention. They couldn’t transfer to that team as their was no option, all they could do is raise a complaint. I’ve now done this twice in the past 8 days and had no response. They could see the price I’d been quoted but couldn’t …
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Michelle Brideau ✌️🇺🇦 💔
(@cycling_woman) reported
@virginmedia I don't want to waste another 90 minutes calling if the systems are down.
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George Ivanov
(@george_i81) reported
@virginmedia installation technician arrived today only to find out that we haven't got the optical cable installed. Not sure how you manage what crew you send & when, but the next appointment is now in more than 2 weeks time, so I'd like to cancel if you can't do anything sooner
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Beverley Walters
(@BeverleyWalters) reported
@virginmedia I already have a signal booster so the Hub clearly isn’t up to the job.