Virgin Media Outage Report in Dudley, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Dudley, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Dudley and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (41%)
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TV (35%)
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Wi-fi (11%)
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Total Blackout (9%)
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E-mail (3%)
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Phone (1%)
Live Outage Map Near Dudley, England
The most recent Virgin Media outage reports came from the following cities: Birmingham, West Bromwich, Walsall, Oldbury, Stourbridge, Brierley Hill, Dudley, Redditch, Wolverhampton, Halesowen and Bilston.
| City | Problem Type | Report Time |
|---|---|---|
 Birmingham |
Wi-fi | |
| Birmingham |
Total Blackout | |
| Birmingham |
Internet | |
| Birmingham |
Total Blackout | |
| Birmingham |
Internet | |
| Birmingham |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Dudley, England
Latest outage, problems and issue reports in Dudley and nearby locations:
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MH
(@Mijan93243645) reported
from
Kidderminster, England
@virginmedia It was hard to contact you to follow up, I tried many ways but was getting no where as everything seemed to be on automated, however again in April I was having more issues and it got to a point I went on Twitter and someone responded with a text service but again like always
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Dan Harris
(@dan04harris) reported
from
Walsall Wood, England
@virginmedia Hey @virginmedia I was expecting to receive call today at 12pm from somebody called John but I’m still waiting. Really starting to annoy me how bad your customer service is being!
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Isa #StayHomeSaveLives
(@isamutlib) reported
from
Birmingham, England
It's actually tragic how bad @virginmedia broadband has gotten over the last few days. Hope we are refunded for this period of shocking internet coverage. Still think it's the best service but need to sort out current issues.
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Roisin Bailey
(@midwifephd) reported
from
Birmingham, England
@amesmorton48 @virginmedia They're the worst.
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Marian Rist
(@chillaxed1) reported
from
Birmingham, England
@virginmedia had a new hub 4 arrive today . No text message for GO , set up following phone instructions. Still unable to connect and virgin media are not answering the phone to help me !!
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💎
(@_auralaura_) reported
from
Birmingham, England
Virgin Media is down yet a-*******- gain. I'm off to bed.
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Amy Morton
(@amesmorton48) reported
from
Birmingham, England
Listen up @virginmedia Customers will be leaving in droves if you don't sort it out. Cannot work from home with such rubbish service & contract restrictions.
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Craig Gibbons
(@gibbons_craig93) reported
from
West Bromwich, England
@virginmedia Thanks, that link for issues in the area hadn't been working, but now it does and can see the engineers are close to resolving the issue. Many thanks 👍
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👻•Betty👑•👻
(@ghstofyouBrock) reported
from
Walsall Wood, England
Aight but why is virgin media the worst ******* internet shut ever
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MH
(@Mijan93243645) reported
from
Kidderminster, England
@virginmedia In March when I renewed my contract I was having a lot of issues with my WiFi service, when I called person on the phone suggested I need a booster in my house which they he/she can’t remember now said I should get it within few days, then lockdown happened and understandably
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Helen Rollins
(@kittykatrollins) reported
from
Birmingham, England
@virginmedia phoned last week re my blueyonder email account. I can’t refresh it on my laptop or on my phone. I was told it would be fixed. I’ve tried contacting again to no avail. I understand staff are limited at the mo but would like to know when this issue will be resolved
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anna_banana
(@bettyboobypants) reported
from
Birmingham, England
@virginmedia please can some one help! My mom has a phone with you but is hopeless with acc info and passwords, she has tv, phone and internet package with you. She is trying to upgrade her phone as the one she has isn’t working/ charging properly.
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H
(@NearLegalJones) reported
from
Dudley, England
@virginmedia Hi. After regularly berating one of your business rivals ref broadband I’m disappointed to be now asking you how to make a (polite) written complaint about an installation at my home. I think you have a staff training issue.
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Adam
(@brumadam) reported
from
Birmingham, England
Credit where it’s due, just had to call @virginmedia as I was unable to fix a query on the website and had fantastic, fast, and friendly service from the call centre. Thank you 🙏
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MH
(@Mijan93243645) reported
from
Kidderminster, England
@virginmedia I’m not paying the full amount for April and may, until you revie my bill for not getting my full service and I don’t receive my booster I am not paying a single penny, and I’m not contacting anyone. You sort it. DM if you want my account details
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Ashley Brian Wright (Starz)
(@MrAStarz) reported
from
Birmingham, England
@virginmedia Wifi and TV down again for the 5th day in a row. Thinking of leaving at this point, I'm absolutely disgusted! 🤬
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anna_banana
(@bettyboobypants) reported
from
Birmingham, England
@virginmedia She has forgotten her email address (and is struggling to get access to her acc & not getting much help when she phones up) she uses on her mobile acc as she is looking to cancel or update her mobile phone contract.
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Dan Harris
(@dan04harris) reported
from
Walsall Wood, England
Hi @virginmedia was expecting to receive call today at 12pm from someone called John but we still waiting. Really getting annoyed at how you are treating us! 14 years of being a loyal customer and being treated like this! Your customer service and bereavement team are the worst!
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Emma Casey
(@EmmaJCasey) reported
from
Birmingham, England
@virginmedia sort out the damn WiFi - so many people pay ALOT for your terrible service & here I am (and many others) using my data from @ThreeUK 🤯 #sortitout #virginmediadown #whatarewepayingfor
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Body Mania Ltd
(@bodymanialtd) reported
from
Birmingham, England
@vmbusiness my business broadband is down and I cannot take debit and credit card payments. Also the WiFi will randomly cut out on us. Could you please check this out. I have a essential business to run, and I am not as lucky as @richardbranson to ask for a bail out! Help us!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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dianaspanner
(@dianaspanner) reported
@virginmedia I finally managed to cancel my account on the phone (had confirmation email) and now I've received an email saying my bill will be £19/mo. Should I ignore it as cancellation has been confirmed?
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Beth Louise Squires
(@Beth251993) reported
@virginmedia Still waiting for a response from them, they said it was never booked but I have screenshots from a chat saying it was booked
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Craig
(@freddohead) reported
@virginmedia I've been through all steps to set up and register my device and pass key for TV/broadband account access, yet your app keeps crashing whenever I try to open it... is there a known issue today?
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𝕃𝕠𝕗𝕥𝕪𝕊𝕒𝕚𝕟𝕥
(@LoftySaintV1) reported
@iwiizkiid @virginmedia Yeah they definitely are. Was going up and down late this morning around 10-11am, accessed the app and it said it'd be fixed by 3pm. Now the app just says there was an issue opening it and doesn't let you go any further (BD8, Allerton area)
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Collette
(@collyettey) reported
@virginmedia I should not be able to hear the intimate details of the household of my “tech support” advisor! I heard noise louder than being able to hear the advisor! Having to give my personal info into what sounded like a crowded party does not feel safe!!
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Dee Sabled
(@DisabledPerson7) reported
@virginmedia lam so upset. At the end of January 2023 my internet went down and got told I need work done keeps being put off and now new date is 27/05/23 also told a surveyor coming to check something and was told they call in to see me or call and l've had nothing. Correct date
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Aayan
(@AayanSTW) reported
@iwiizkiid @virginmedia It’s been down for 5 days and it says it will be fixed at 6 but it’s bull ****
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Gianni Z™
(@Ilscuro) reported
@virginmedia Your customer service is terrible, i've been cut off 3 times today by the operator because the script they were reading from couldn't work out how to resolve the issue i am having with my broadband, absolutely terrible.
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Lord SteveyP of Stoke 🇬🇧🇪🇺🇦🇹🇫🇷🇳🇱🇮🇪
(@SteveRPugh) reported
@virginmedia @chrisfelthamuk 3.5 hrs of the “ within the next four hours” of someone remotely getting in touch. Why do I get the odd feeling I won’t get the call and be right back to square one with a service I will, soon, refuse to pay for
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Liam Chew
(@thechew88) reported
@virginmedia an absolute disgrace. 4 times today I've had the phone put down on me by your shambles of a call centre.