Virgin Media Outage Report in Dudley, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Dudley, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Dudley and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (61%)
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Wi-fi (16%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Dudley, England
The most recent Virgin Media outage reports came from the following cities: Birmingham, Oldbury, Willenhall, Dudley, Kingswinford, Wolverhampton, West Bromwich, Redditch, Smethwick, Walsall, Kidderminster, Brierley Hill, Stourbridge and Halesowen.
| City | Problem Type | Report Time |
|---|---|---|
 Birmingham |
Wi-fi | |
| Birmingham |
Internet | |
| Birmingham |
TV | |
| Oldbury |
Internet | |
| Birmingham |
Internet | |
| Willenhall |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Dudley, England
Latest outage, problems and issue reports in Dudley and nearby locations:
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🐺Wolfish
(@unit_1974) reported
from
Birmingham, England
@Poxo01 We have been battling rising costs and poor service with @virginmedia for years. Have argued down the contract repeatedly due to issues. Just got the internet and home control stable again and then get another price increase letter. Fed up with them.
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Gary Webber
(@gjw1603) reported
from
Birmingham, England
@virginmedia Price rises, overseas call centers, the time spent on the phone listening to the nausiating voice. Suggest you look at social media and learn about your shocking reputation and customer service. Im out !!
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🐺Wolfish
(@unit_1974) reported
from
Birmingham, England
@ChrisScottBtn I’m fed up of this process year on year with an ongoing problematic service. Three complaints, two left unanswered. And then the onus is on you to chase! I cannot be bothered with them anymore. That’s the level customer service I’ve come to expect from @virginmedia now.
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Ash Corbett-Collins
(@corbettcollins) reported
from
Birmingham, England
@gaz112 @virginmedia That'll be the same @virginmedia that sends passwords out by post, complete with other sign in information. They're pretty much a joke at this point.
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§↯mØn
(@scgough) reported
from
Birmingham, England
Anyone else experiencing DNS issues for certain sites. UK based. I’m getting unresolved errors via virgin media net but ok via mobile data. #dns #networking
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Caroline Durbin
(@acroline) reported
from
Birmingham, England
@virginmedia utterly appalling customer service once again. 15 minutes on hold to cancel a contract miss-sold to me.
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mark shaw
(@markshawnwo) reported
from
Birmingham, England
@virginmedia internet down in Birmingham checked with reported issues and not known anything else reported it
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Tariq Khan
(@TeeKhan84) reported
from
Birmingham, England
@virginmedia problems with my phone line in B9 Birmingham.
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Liam O'Gorman
(@gorman_wba) reported
from
Walsall Wood, England
@virginmedia Your an absolute joke of a company, you charge me £50 a month for broadband and it hasn’t worked for the last 2 months, 4 people in our street have the same problem but yet when an engineer comes out they claim they’ve fixed it when they havent,sort it out,disgrace.
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Dr Emma Neachell
(@thephdrunner) reported
from
Birmingham, England
@MrPaulTreadwell @virginmedia @Ofcom I’ve just spoken to a very rude lady in retentions. Have been lied to, apparently I was on the internet all day yesterday, I was in the office.
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Caroline Durbin
(@acroline) reported
from
Birmingham, England
@virginmedia Nonsense. If you valued me as a customer I would not have gone through 3 months of unanswered calls and when I did speak to staff- accusations of lying. Check your records before cut and pasting bland replies.
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Stuart Cockerill
(@licklemouse) reported
from
Birmingham, England
@virginmedia tremendous service had problems with my tv service for 3 weeks now which you still haven’t sorted and now you put my bill up and to try and sort it all out I’ve now been on hold for an hour shocking
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Dr Emma Neachell
(@thephdrunner) reported
from
Birmingham, England
@_gl_lxuise @SkyUK @virginmedia Same problem here. They keep saying they have fixed the issue when they clearly haven’t. They are good at putting prices up but not at fixing issues. I’m going back to Sky.
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Dr Emma Neachell
(@thephdrunner) reported
from
Birmingham, England
@stephanemassey @VirginMediaCorp You should leave Virgin Media, I can pretty much guarantee the service won’t improve and you’ll be left with no internet on a regular basis.
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tonymartin
(@tonymartin82211) reported
from
Birmingham, England
@virginmedia up to their scams again and when you get through all the button pressing on the phone and are past from one to another then when you start asking questions they hang up .
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Chris fletcher
(@Chrisf2016) reported
from
Wednesfield, England
So @virginmedia are increasing our bill again. We've been loyal customers since it was telewest even with all the problems over the years we stuck with you Well thats it. I will be finding another supplier 👋👋👋
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Dr Emma Neachell
(@thephdrunner) reported
from
Birmingham, England
@BFILeigh @virginmedia @SkyUK I don’t know you but Virgin Media as a company are so bad they look Sky look amazing. If you can cancel and find an alternative I’d do it.
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Dr Emma Neachell
(@thephdrunner) reported
from
Birmingham, England
@MrCMorley @virginmedia If it’s anything like the ongoing outage in Four Oaks they won’t bother to contact you. I checked they had my correct details and I’ve had no updates. I’ve now cancelled my contract.
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🐺Wolfish
(@unit_1974) reported
from
Birmingham, England
@BankerJase @virginmedia I’ve yet to deal with a Virgin Media team that provide decent customer service. Which is why I’ve given up on TV/Telephone. Broadband will only last if they maintain a service.
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Dr Emma Neachell
(@thephdrunner) reported
from
Birmingham, England
@Cee_langie8852 @virginmedia Yes, they are useless. No service most of yesterday and as of 0530 this morning, no service again. I’ve spent hours waiting to get through to the technical team. It’s time @ofcom got involved.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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AzarLFC 🏆🏆🏆🏆🏆🏆🇯🇴
(@AzarAsghar) reported
@virginmedia Yes it states there is a connection issue which if not resolved in the next 15hrs then an engineer visit will be arranged. Can you advise what the issue is and if there is work ongoing to resolve this as a matter of urgency? I will be withholding my bill payment until its sorted
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Jesshalsey
(@Jesshalseyxo) reported
@virginmedia please can I have some help? Trying to login or make an account to view our broadband package but it’s not letting me set a password.
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Antwn Owen-Hicks 🏴🇪🇺
(@Pibydd) reported
@virginmedia Thanks for your reply but it's not good enough. I received the email re. the credit at least a week before the direct debit payment. I don't want a cheque, it's very inconvenient. You also don't have my new address to even send a cheque! 35 days to wait for a refund is poor.
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Lisa Taylor
(@Lisaaasian) reported
@virginmedia It has, I’ve signed up somewhere new now. How do I cancel?
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Ned Leyton
(@lednley) reported
@virginmedia I discussed this with various members of the team and lodged a complaint and that screenshot was my only response. The response doesn’t make sense and doesn’t respond to my compliant
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Stuart Lyon 💙
(@StuartLyon) reported
Do the customer care people at Virgin Media know what they are doing? Reduced package yesterday to broadband only but no email yet with new terms etc. just received an email saying they are charging me for my old deal at full rate from 16/5/22 when current deal runs to 24/5/22.
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Diana Coman
(@DianaComan) reported
@virginmedia Just spoken to your customer service department and I am supposed to pay a bill for an account I thought had been closed and evidently it is all my fault for not checking up in you and @OpenreachHelp to make sure you’ve all done your jobs. Silly me!
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James Kinnear
(@kinderjak) reported
@virginmedia How can this be resolved without me having to call from my mobile and getting charged ££££? I cant use the landline to call. The text service says it's doesn't have human agents supporting?
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Stryfe_Minis
(@StryfeMinis) reported
@KillieAndWean @virginmedia So they’ve retroactively billed you and cut off for non payment, or just cut you off saying pay this before service is redone? If the detail is documented they did that, I doubt they can justifiably do that, but I’d trigger the complaints process and then refer it to ADR
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Yoz
(@Yoz_SC) reported
@virginmedia Yerp done it twice & nothing happens I can’t even log into the router using the default password it’s never changed as it’s still new & Yerp the times they’ve done it she says no problems when clearly I have one haha