Virgin Media Outage Report in Dudley, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Dudley, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Dudley and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 18: Problems at Virgin Media
Virgin Media is having issues since 03:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (7%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Dudley, England
The most recent Virgin Media outage reports came from the following cities: Birmingham, Walsall, Dudley, Redditch, Smethwick, Brierley Hill, West Bromwich, Wolverhampton, Stourbridge, Oldbury, Wednesbury, Ryton and Bromsgrove.
| City | Problem Type | Report Time |
|---|---|---|
 Birmingham |
Total Blackout | |
| Birmingham |
Internet | |
| Birmingham |
Internet | |
| Birmingham |
Total Blackout | |
| Birmingham |
Internet | |
| Birmingham |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Dudley, England
Latest outage, problems and issue reports in Dudley and nearby locations:
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Mr Smith
(@smithy653) reported
from
Birmingham, England
@virginmedia Yes the problem has been ongoing for the last 2 weeks
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james avfc
(@jamesgrvilla) reported
from
Birmingham, England
@virginmedia could someone please get in touch with me as our broadband is going down at least every other day and it’s not good enough
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Mr Smith
(@smithy653) reported
from
Birmingham, England
@virginmedia It says no known issue but the faults intermittent
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Steve Galloway
(@jedimasterob1) reported
from
Wolverhampton, England
@virginmedia NO BROADBAND SERVICE AGAIN! 🤬
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J. Paul Murdock
(@jpaulmurdock) reported
from
Dudley, England
@virginmedia Was going to ask what problem was with your TV service in Wall Heath, West Mids. But looks like large swathes of country is down. Error code W02 doesnt mean anything. (Can't your service cope with warm weather?) No hope of watching @GreggAWallace and Masterchef Final
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Bönes Esq.
(@bonesjones) reported
from
Dudley, England
@thesturge @bt_uk @virginmedia We dumped them 18 months ago, it was a nightmare. Good riddance to bad (very expensive) rubbish.
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Keats
(@GameAndClay) reported
from
Dudley, England
@virginmedia Thanks Virgin, it’s been emotional to say the least, I think Vouchers are a good way to say sorry @virginmedia as a new customer it says you value the trust i can put in to our future relationship. Thoughts?
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Ashley Robert Scrivens
(@AshScrivens) reported
from
Birmingham, England
@virginmedia I have just switched my parents over to you for broadband along with their 2 mobiles and I have a pending broadband order to be installed next week for my new house. So I’m extremely disappointed in how I’m being treated, I may have no option to cancel the lot.
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Steve Galloway
(@jedimasterob1) reported
from
Wolverhampton, England
@virginmedia Yes, same issue as Monday evening and been advised no service until 11pm!
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Ian Aspley
(@idaspley) reported
from
Halesowen, England
@virginmedia taking a long time to answer got an issue that needs to be resolved over the phone
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nicola titley
(@nickit81) reported
from
West Bromwich, England
@virginmedia why am I not getting any help for the past 4 weeks for intermittent broadband when I call all I get is monitor for the next 24 hours I am getting no help whatsoever but you will want me to pay my bill on time your service and customer service is disgusting
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Ashley Robert Scrivens
(@AshScrivens) reported
from
Birmingham, England
@virginmedia Sorry my tweet mentioned I contacted customer service via text. Asked for my complaint to be raised to a senior manager to discuss the upgrade process and wording, but was just offered a deadlock letter within 15 days! Not your procedure in your complaints code of practice..
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james avfc
(@jamesgrvilla) reported
from
Birmingham, England
Oh what a surprise @virginmedia is down again 😡
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Ian Dodd
(@VINCIFMIanD) reported
from
Bromsgrove, England
@virginmedia There seems to be an issue with your WiFi in Perton (Wolverhampton WV6). The problem has gone from intermittent, to no reception at all.
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Steve Galloway
(@jedimasterob1) reported
from
Wolverhampton, England
@virginmedia Yes, it has since been resolved. This is not the first time I’ve had this issue and frequently not getting the speeds I am paying for. Not your happiest customer by any stretch of the imagination!
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Nigel Campbell
(@LegincBellion) reported
from
West Bromwich, England
@virginmedia my broadband has been down since 7 am this morning, what’s going on?
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Liam
(@jonesl90) reported
from
Halesowen, England
@virginmedia hi, our v6 box keeps freezing/rebooting and having issues with recordings where they freeze and have to turn it off and restart it before it works again. Hard reset done tonight we couldn’t even turn box off using remote. Can you help please?
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SueD
(@SusanDaisley) reported
from
Birmingham, England
@virginmedia I’ve been trying to get through to customer services for 20 mins and got cut off, now 35 mins. Is there anyone there?
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Mr Smith
(@smithy653) reported
from
Birmingham, England
@virginmedia I have says no issues but it’s intermittent
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Ashley Robert Scrivens
(@AshScrivens) reported
from
Birmingham, England
@virginmedia I haven’t really got anywhere, I wanted ideally to discuss the process I went through and what I was advised online placing my upgrade. I have contacted CD via text but i have just been told nothing can be done and pick a new tariff! Struggled to try raise a complaint also...
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Leanne Green
(@Leannelilo) reported
@virginmedia I already did, they left me a message on my answer phone and never contacted me again and closed the complaint, and getting back through on the phone is a nightmare.. but you seem to have a lot of staff doing those outgoing calls hey!
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Steven Fawcett | | Without GP |
(@StevenFawcett_) reported
@andytaylor03 @virginmedia Watch out with him, he is a liar, he then deletes his tweets, ask for someone else to help you.
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catqueenlenore
(@catqueenlenore) reported
@JessieB_22 @virginmedia That is ridiculous! Unbelievable, I've had a great experience with them for 2 years and now everything went to ****.
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Lillian 🏳️⚧️ - boostered
(@Lillian_C14) reported
My phone has terrible WiFi. Same access point at home (connected via a 100mbps ethernet port on the access point to the main Virgin Media supplied router via wired, since theres a concrete wall between the router and me so a second access point helps with reliability)
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Steven Fawcett | | Without GP |
(@StevenFawcett_) reported
@virginmedia @DonaldMacleod01 Still, waiting on you John, maybe Mr Macleod needs to spend tens of thousands of pounds to update his equipment as it's never your equipment that failed, is it?
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Alex Kebby-Jones
(@AKebbyJones) reported
@virginmedia I am only getting 3mb DL this morning making calls difficult I should be getting 100mb, your website says no problems - help
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Willem_Wikkelspies
(@spongebath63) reported
@virginmedia Just had a series of phone calls from people claiming to represent VM, checking on broadband strength. The last call ended with your rep telling me "...you're wasting my time. **** you!" Is this what you teach in call centre school?
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Stephy Barker
(@Daphne_lou) reported
@virginmedia I think I’m having problem with my internet connection
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Willem_Wikkelspies
(@spongebath63) reported
@virginmedia Just had a series of phone calls from people claiming to represent VM, checking on broadband strength. The last call ended with your rep telling me "...you're wasting my time. **** you!" Is this what you teach in call centre school?
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Andy Johnson
(@Soooperpigdog) reported
@GBNEWS Hi @virginmedia , can you get this shower-of-**** channel off my paid subscription please.