Virgin Media Outage Report in Dudley, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Dudley, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Dudley and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Dudley, England
The most recent Virgin Media outage reports came from the following cities: Walsall, Birmingham, Redditch, Wolverhampton, West Bromwich, Oldbury, Dudley, Wednesbury, Bilston, Smethwick, Willenhall, Rowley Regis, Halesowen, Stourbridge and Brierley Hill.
| City | Problem Type | Report Time |
|---|---|---|
 Walsall |
Total Blackout | |
| Birmingham |
Internet | |
| Birmingham |
Internet | |
| Redditch |
TV | |
| Redditch |
TV | |
| Birmingham |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Dudley, England
Latest outage, problems and issue reports in Dudley and nearby locations:
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Caroline Durbin
(@acroline) reported
from
Birmingham, England
@virginmedia utterly appalling customer service once again. 15 minutes on hold to cancel a contract miss-sold to me.
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Dr Emma Neachell
(@thephdrunner) reported
from
Birmingham, England
@MrPaulTreadwell @virginmedia @Ofcom I’ve just spoken to a very rude lady in retentions. Have been lied to, apparently I was on the internet all day yesterday, I was in the office.
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Dr Emma Neachell
(@thephdrunner) reported
from
Birmingham, England
@MrCMorley @virginmedia If it’s anything like the ongoing outage in Four Oaks they won’t bother to contact you. I checked they had my correct details and I’ve had no updates. I’ve now cancelled my contract.
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Dr Emma Neachell
(@thephdrunner) reported
from
Birmingham, England
@BFILeigh @virginmedia @SkyUK I don’t know you but Virgin Media as a company are so bad they look Sky look amazing. If you can cancel and find an alternative I’d do it.
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Caroline Durbin
(@acroline) reported
from
Birmingham, England
@virginmedia Nonsense. If you valued me as a customer I would not have gone through 3 months of unanswered calls and when I did speak to staff- accusations of lying. Check your records before cut and pasting bland replies.
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Kate Gordon
(@Kagey_infohub) reported
from
West Bromwich, England
@virginmedia I'll check, but slow connection and frequent drop is ongoing. We looked at switching but didn't move as not enough confidence in alternative ISPs tbh.
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Dr Emma Neachell
(@thephdrunner) reported
from
Birmingham, England
@stephanemassey @VirginMediaCorp You should leave Virgin Media, I can pretty much guarantee the service won’t improve and you’ll be left with no internet on a regular basis.
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Sharon Baker
(@DixeyBaker) reported
from
Birmingham, England
@virginmedia trying to get some help with my router and I'm on hold for 20 mins then get cut off - no chat facility available and no email help - rather frustrating !
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Dr Emma Neachell
(@thephdrunner) reported
from
Birmingham, England
@_gl_lxuise @SkyUK @virginmedia Same problem here. They keep saying they have fixed the issue when they clearly haven’t. They are good at putting prices up but not at fixing issues. I’m going back to Sky.
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Chris fletcher
(@Chrisf2016) reported
from
Wednesfield, England
So @virginmedia are increasing our bill again. We've been loyal customers since it was telewest even with all the problems over the years we stuck with you Well thats it. I will be finding another supplier 👋👋👋
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Dr Emma Neachell
(@thephdrunner) reported
from
Birmingham, England
@Cee_langie8852 @virginmedia Yes, they are useless. No service most of yesterday and as of 0530 this morning, no service again. I’ve spent hours waiting to get through to the technical team. It’s time @ofcom got involved.
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🐺Wolfish
(@unit_1974) reported
from
Birmingham, England
@ChrisScottBtn I’m fed up of this process year on year with an ongoing problematic service. Three complaints, two left unanswered. And then the onus is on you to chase! I cannot be bothered with them anymore. That’s the level customer service I’ve come to expect from @virginmedia now.
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Stuart Cockerill
(@licklemouse) reported
from
Birmingham, England
@virginmedia tremendous service had problems with my tv service for 3 weeks now which you still haven’t sorted and now you put my bill up and to try and sort it all out I’ve now been on hold for an hour shocking
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Dr Emma Neachell
(@thephdrunner) reported
from
Birmingham, England
@virginmedia I’m getting an access denied error message. A quick google suggests this is a common issue.
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Chris Picken
(@chrispicken) reported
from
Wolverhampton, England
@HannahWestwood @virginmedia It’s on, it’s just slow. Supposed to be 350 and I’m getting 20.
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Tariq Khan
(@TeeKhan84) reported
from
Birmingham, England
@virginmedia problems with my phone line in B9 Birmingham.
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Dr Emma Neachell
(@thephdrunner) reported
from
Birmingham, England
@virginmedia B744LG my neighbour is also having issues. Internet keeps dropping out so there’s clearly some sort of intermittent fault. I’ve wasted 45 mins on the phone trying to report it.
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Sharon Baker
(@DixeyBaker) reported
from
Birmingham, England
@virginmedia Thanks for replying! The green light keeps flashing which its never done - we had an outage in B14 yesterday- my internet is working and we have rebooted but its still flashing
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Kate Gordon
(@Kagey_infohub) reported
from
West Bromwich, England
@virginmedia Not sure tbh- it took at least 2 hours for the update to complete. Our connection frequently drops and is slow.
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🐺Wolfish
(@unit_1974) reported
from
Birmingham, England
@Poxo01 We have been battling rising costs and poor service with @virginmedia for years. Have argued down the contract repeatedly due to issues. Just got the internet and home control stable again and then get another price increase letter. Fed up with them.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Bluebell Digital Marketing
(@Bluebelldigital) reported
@BrightonNewsJo @virginmedia Do you have a good 4 or 5G signal?
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Andrea Yankah
(@AndreaYankah) reported
@virginmedia No I’ve done this about 10times in the past month or so. Tired of it. When my signal does restore il be cancelling my and all my services.
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Tom.
(@TomLeckey) reported
@virginmedia Still waiting for a response to this complaint. It was raised most likely in November but don't have the exact date to hand
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Julia Warner
(@WideGassySea) reported
@virginmedia I can’t believe you won’t even take a report of my 74 year old mums phone not working. We’ve rung and you refuse to talk to us as she can’t remember an additional password and you have to post it to her??? Ridiculous!!!!
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ManLikeAnguissa
(@KebanoSzn) reported
@virginmedia Still down. Nowhere close to the 350mbps currently receiving around 20
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BIASTOCK NINE
(@BiastockN) reported
@LyleFulton @jwheatley1 @virginmedia the neighbour next door is fine, they have int and we don’t! manage to speak to customer service, asked for my router to be replaced and they deny it... an engineer won’t come out as it seem to be an outage affecting the area. no way out of this but to change provider. SKY i go!
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Kevin
(@KevinCPLdn) reported
@virginmedia Nope. My virgin media account has never worked, despite multiple calls to your ‘tech’ team.
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James Procter
(@obscureenough) reported
@Psychobel @virginmedia @bt_uk Ring the cancel line. I did it loads, they have power (and an actual interest in answering the phone)
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Owen
(@owenspinner) reported
@virginmedia As many of us are working from home; we rely on your internet to get our jobs done. Saying an issue will be fixed within hours on the 13th, to it still persisting now is far from the transparency we should expect as customers
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Carla Wilson
(@Carla4986) reported
@virginmedia I didn’t even think to check the handle 😱 how stupid