Virgin Media Outage Report in Cradley Heath, Sandwell, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Cradley Heath, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Cradley Heath and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
May 21: Problems at Virgin Media
Virgin Media is having issues since 08:20 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (17%)
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Total Blackout (13%)
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TV (7%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Cradley Heath, Sandwell, England
The most recent Virgin Media outage reports came from the following cities: Birmingham, Oldbury, Wolverhampton, Brierley Hill, Redditch, Stourbridge, Kingswinford, Dudley, Walsall, West Bromwich, Halesowen, Solihull, Kidderminster, Sutton Coldfield and Bilston.
| City | Problem Type | Report Time |
|---|---|---|
 Birmingham |
Internet | |
| Birmingham |
Internet | |
| Birmingham |
Total Blackout | |
| Birmingham |
Internet | |
| Birmingham |
Total Blackout | |
| Birmingham |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Cradley Heath, England
Latest outage, problems and issue reports in Cradley Heath and nearby locations:
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Tahmehtay
(@tahmehtay) reported
from
Birmingham, England
In addition to the cost of a new home that I have to furnish fully top to bottom, @virginmedia is trying to charge me £240 exit fee when THEY don't supply the new address. This is seriously getting me down. I can't even afford necessities.
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Tahmehtay
(@tahmehtay) reported
from
Birmingham, England
@virginmedia seems to supply only just above half of the country, but if you change address to an area they don't supply YOU have to pay £240 exit fee. Do not use them if you can't see into the future and know for sure that you will never move. Insane!
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Jack The Biscuit 🏴
(@JtheB_DKP) reported
from
Birmingham, England
@virginmedia • 3 times I’ve been cut off this morning while trying to sort out my bill. Could someone please help?
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Stuart McCullagh
(@stumccullagh) reported
from
Solihull, England
@virginmedia internet down yet again ..... McDonalds carpark to get their WiFi just for a Zoom call!!!!
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JADE
(@jdbhrrs) reported
from
Birmingham, England
does anybody else have a really bad time with @virginmedia broadband? my bill has gone up a couple of pounds recently but the internet is actually the worst it’s ever been 🥴
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James Rogers
(@JWRogers82) reported
from
Perton, England
@virginmedia by sport one channel not working I’ve rebooted the box and still not getting any signal but all the other by channels are working what’s going on 🤬🤬
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Craig Brown
(@CraigBrownGolf) reported
from
Dudley, England
@virginmedia such bad service from day one, nothing but problems and frustrations, an active complaint now been running for all of 2021 and so far I’ve received no contact, I have called in at least 6 times each time I get promised it will be sorted but still waiting? Shocking!!
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Dan Harris
(@dan04harris) reported
from
Walsall Wood, England
Hey @virginmedia what the hell is going on with your service? It’s simply unacceptable! I work from home and need the internet to do my job! When is the service going to be working? @Ofcom
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Adam
(@brumadam) reported
from
Birmingham, England
@virginmedia hi, since we’ve upgraded to 1gb and hub 4 we’ve had problems connecting @Tesla M3 to WiFi. Advised the Plume mesh might fix it and we can receive FOC but been out of stock all year it seems. Any idea when they might be back in stock to try and fix our issues please?
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Mark Cottrill
(@Markycot) reported
from
Solihull, England
@virginmedia Internet and TV down yet again and this after a debacle of a mis sold “extra” remote control this weekend, absolute disaster and terrible customer service!
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Mat Burling
(@all_day_) reported
from
Birmingham, England
@virginmedia No there isn’t and the only issue is with audio description, it’s driving me mad. I’ve switched it off but it makes no difference.
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David Ian Harris
(@davidiharris) reported
from
Birmingham, England
@virginmedia who can I speak to about your shambolic customer service!!!??? 💩
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Tahmehtay
(@tahmehtay) reported
from
Birmingham, England
@virginmedia is trying to charge me an exit fee of £240 because I am changing address. I would continue with their service, except THEY don't supply the new address. How is this OK? How is such a large company getting away with such a brazen scam. Wow!
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King Of Ink Land ®
(@king_body_art) reported
from
Birmingham, England
@shannonkeatingx @virginmedia Guessing you tweeted them after there closing hours. Ring them up make an official complaint this is an error that many fall short off. Plus you have the option of switching. @richardbranson name dragged through mud with these telecoms business
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Jens Tait.
(@jenstait) reported
from
Wolverhampton, England
So yet again another WiFi problem with @virginmedia in #wolverhampton and expected connection fix at 1:03am. Right... so how am I going to work now ?! 😡
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Darren Dunbar
(@darrendunbar70) reported
from
Birmingham, England
@coopersalty I strongly suggest you invest in Sky or Virgin media then. Having an old TV with only 5 channels is the problem here!!
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Mark Cottrill
(@Markycot) reported
from
Solihull, England
@virginmedia for the second day out of the last 60 hours we have no Internet or TV in the B92 area!! You do know the rules are still to work from home if you can don’t you? Atrocious service and reliability!!
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Dr Ioannis Azoidis
(@azoidismd) reported
from
Birmingham, England
@virginmedia Yes, everyone is sorry and everyone understands but no one wants to help. I still haven’t cancelled and you ask me to pay early cancellation fees after raising the prices. If not talking about the current contract I stayed a customer for almost 4 years even with the abuse I got.
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Jonathan Ward
(@jaward916) reported
from
West Bromwich, England
@virginmedia Yup, seems your systems have issues so the poor chap's calling me back later!
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Coral Musgrave 🇪🇺🇬🇧🇳🇴
(@travellingcoral) reported
from
West Bromwich, England
@ThatLyndsey @priddy @virginmedia We sent it as advised as a tracked delivery with proof of postage. That's why it's £11. And they're charging £10 admin fee to disconnect our phone line. Absolutely shambolic service. #utilitywarehouse
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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rhiannon kay peach
(@RhiannonLarge) reported
@virginmedia I’ve been without internet and virgin media tv for 2/3 days now how long till it’s fixed It’s a bit ridiculous now I’ll be quick to take my bloody money though y should I pay for a shoddy!service if it’s not fixed soon I’m leaving this isn’t the 1st problem I’ve had!
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Jacqui 🕷️
(@JacquiFromSheff) reported
@TheRealAHS @virginmedia @TheRealAHS I checked my Outlook account settings and were correct. Error message on Outlk 2007 was login credentials not correct. Went to Virgin Media account page, changed email pword to what it was. Reinput pword to Outlook. Clicked send/Receive and OK.
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Tacify
(@Tacify1) reported
@virginmedia hey, I have been having recent issues with my hub 3. It has been displaying the red light (which I assume means that the router is hot). The internet still works but things such as youtube videos load up slowly. My router is in a ventilated spot. What can I do?
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Fed up mum
(@FedMum) reported
@virginmedia pt 2 ANGRY!!! It's been the 2 most stressful days dealing with these liars still to get nowhere. At least sky actually help their customers and keep promises. I will be leaving virgin ASAP. Back to @skytv I go
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Diane Upshon
(@DianeUpshon) reported
@virginmedia There may be an outage in the area but it only affects myself and my neighbour. Nobody else in the road with Virgin are affected. How can this be?!
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nick
(@mumofboys72) reported
@virginmedia No there never is.
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alison smith
(@alisonsmith8) reported
@virginmedia Can you please confirm if there are broadband issues in Sa79uq area #workingfromhome #notworkingfromhome
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Fed up mum
(@FedMum) reported
@virginmedia ANGRY!!!! I advice anyone thinking to join virgin DONT DO IT!!!!! customer service is crap. You don't get you equipment but still get charged for it. They make promises they don't keep and I've only been with them for 2 months I wish I never ever left SKY.
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Mary Doherty
(@reddog3411) reported
Anyone else in D6 having problems with Virgin broadband?? @VirginMediaIE #frustration #virginmedia
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Bradley White
(@BWhite1920) reported
@bigley_p @KStaff1878 @virginmedia My talktalk is down currently and im on the south coast.