Virgin Media Outage Report in Cradley Heath, Sandwell, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Cradley Heath, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Cradley Heath and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (20%)
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Total Blackout (11%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Cradley Heath, Sandwell, England
The most recent Virgin Media outage reports came from the following cities: Birmingham, Walsall, Redditch, Oldbury, Solihull, Sutton Coldfield, Rowley Regis, West Bromwich, Dudley, Stourbridge, Wolverhampton, Brierley Hill, Bilston, Wednesbury and Cradley Heath.
| City | Problem Type | Report Time |
|---|---|---|
 Birmingham |
Internet | |
| Birmingham |
Internet | |
| Walsall |
Internet | |
| Birmingham |
Wi-fi | |
| Birmingham |
Internet | |
| Birmingham |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Cradley Heath, England
Latest outage, problems and issue reports in Cradley Heath and nearby locations:
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Stuart McCullagh
(@stumccullagh) reported
from
Solihull, England
I seem to speak to @virginmedia more than I do my kids , been on hold for just the 54mins now regarding the fast speed broadband i pay for but never get!
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Ashley Robert Scrivens
(@AshScrivens) reported
from
Birmingham, England
@virginmedia I have just switched my parents over to you for broadband along with their 2 mobiles and I have a pending broadband order to be installed next week for my new house. So I’m extremely disappointed in how I’m being treated, I may have no option to cancel the lot.
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Steve Galloway
(@jedimasterob1) reported
from
Wolverhampton, England
@virginmedia NO BROADBAND SERVICE AGAIN! 🤬
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B67 dazza
(@b67dazza) reported
from
West Bromwich, England
Again @virginmedia your customer service makes me wonder how you survive as a business , I choose to wait to talk to someone as I have the time to atm and what happens as I patiently wait i get cut off .My deal is up soon youre on the back foot now to keep this customer
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. JAY!
(@JamieEveriss) reported
from
Dudley, England
@virginmedia can someone please advise me how I can make a complaint regarding a refund you owe me?
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Omar Qureshi
(@omarqureshi) reported
from
Birmingham, England
@virginmedia What's the procedure if this isn't rectified? It's not a unusual request, yet I'm around 10 days without phone service.
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Steve Galloway
(@jedimasterob1) reported
from
Wolverhampton, England
@virginmedia Yes, it has since been resolved. This is not the first time I’ve had this issue and frequently not getting the speeds I am paying for. Not your happiest customer by any stretch of the imagination!
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Jaymini Desai
(@JayminiDesai) reported
from
Solihull, England
@virginmedia am struggling to get through to anyone at virgin. It’s ridiculous. You have sent my SIM card to my old address and now I can not retrieve it or get in contact with you m. 2 hours on hold to be cut off. Messaged on chat and no response. Help!!!!!
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Abbie Walters
(@abbiewx_xo) reported
from
Kidderminster, England
@virginmedia Any advice on why our virgin media boxes have just decided to stop showing some channels. It says error code (W02) and this is on TLC which we used to watch daily?? Joke. What’s the point in paying for for a service which isn’t being provided?
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Jason Hannon
(@Jasonhannon85) reported
from
Solihull, England
@virginmedia not sure who I’m supposed to be contacting on this but my phone service keeps going in and out is there a problem in Solihull?
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jake.
(@jaw1992_) reported
from
Birmingham, England
@virginmedia sort your ******* broadband out. It’s every other day that it goes down, and is beyond a joke now.
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Fubz
(@Fubz21) reported
from
Dudley, England
5th time today @virginmedia has gone down, got zero work done and no response from customer services. Last straw for me this, as if I'm not under enough stress from work as it is!
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Ashley Robert Scrivens
(@AshScrivens) reported
from
Birmingham, England
@virginmedia I haven’t really got anywhere, I wanted ideally to discuss the process I went through and what I was advised online placing my upgrade. I have contacted CD via text but i have just been told nothing can be done and pick a new tariff! Struggled to try raise a complaint also...
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Fubz
(@Fubz21) reported
from
Dudley, England
@Angriper @virginmedia @SkyUK If I could get Sky here (at least decent speeds) I'd have switched years ago mate. Although, the way things are going, I'd be better off with poor download speed and uptime, rather than super fast speeds and always down.
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Simon Froggatt
(@FroggattSimon) reported
from
Solihull, England
@davo1982 @virginmedia Went down in B92 also Fudgy. Up again after 45 mins. Does crash too often
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Nigel Campbell
(@LegincBellion) reported
from
West Bromwich, England
@virginmedia my broadband has been down since 7 am this morning, what’s going on?
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Simon Froggatt
(@FroggattSimon) reported
from
Solihull, England
@virginmedia Wifi down AGAIN in b92... come on!
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Ashley Robert Scrivens
(@AshScrivens) reported
from
Birmingham, England
@virginmedia Sorry my tweet mentioned I contacted customer service via text. Asked for my complaint to be raised to a senior manager to discuss the upgrade process and wording, but was just offered a deadlock letter within 15 days! Not your procedure in your complaints code of practice..
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Steve Galloway
(@jedimasterob1) reported
from
Wolverhampton, England
@virginmedia Yes, same issue as Monday evening and been advised no service until 11pm!
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Jason Sheldon
(@Junction10) reported
from
Walsall Wood, England
@virginmedia It always used to. It sees my address from the postcode & gives me the house number and street to choose, then asks me to complete a form for you to contact me to tell me within 10 days if the service is available in my area. It used to be instant, but no-one ever did contact me.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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MonkeyDog
(@monkeydogify) reported
@lkloop @virginmedia Thanks, I literally don’t have enough internet to search. It just spins. I have three enquiries on Instagram and it won’t load. I have FaceTime consultations booked and they don’t work and my phone signal is dependent on the internet so people can’t phone me either.
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Mark Pownall
(@powna11) reported
@virginmedia I’ve tried calling was on hold for over 2hrs final got through they said I would be contacted about a service engineer to come round.. still not heard anything. Then called again was on hold for 50mins oh we’ve sent a new signal out should work in 3 hrs.. still don’t work
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MonkeyDog
(@monkeydogify) reported
@virginmedia I’ve been contacting you constantly. You keep telling me there isn’t a problem. There is a problem.
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DANNY IZANAGI
(@Danny_izanagi) reported
@virginmedia how do i cancel man, you lot are killing me. I swear i will let the bills rack up and not pay a penny. Give me an email address
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Andrew
(@dontbeaknobhed) reported
@virginmedia He came, had a look and said a team can fix it on the 26th!!!
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Jason (lanzi)
(@JasonLanns) reported
@curtiscrockett @RichieZuLuBatch @virginmedia I’m not either but if they don’t fix my issues I’m sure it’s breach of contract?
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Jamie Ward
(@drjamiehw) reported
@virginmedia Thanks but they will only talk to you if you are upgrading. Can’t get through to a human otherwise. This is my problem. I have been trying that number already
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Mark
(@Mark49664171) reported
@virginmedia Telephone recording when I did phone stated a fault that would be fixed by 10am. This message has been the same for weeks! VM just seem to be deflecting and just giving generic responses without ever fixing the issue.
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Queen Of the 8️⃣0️⃣’s © 💙👸🏻🎶🎧
(@Queenofthe80s) reported
@virginmedia Yes but still not happy with internet keeps saying weak security and not working quick enough!
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Deana Hillman
(@deanahillman101) reported
@virginmedia I am having problems getting through on the phone but I urgently need to reduce my package.. is there anyway I can do this online?