Virgin Media Outage Report in Cradley Heath, Sandwell, England
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Cradley Heath, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Cradley Heath and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 13: Problems at Virgin Media
Virgin Media is having issues since 11:40 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (7%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Cradley Heath, Sandwell, England
The most recent Virgin Media outage reports came from the following cities: Wolverhampton, Birmingham, Sutton Coldfield, Solihull, Brierley Hill, Redditch, Stourbridge, Walsall, Dudley, Oldbury, Wednesbury, Ryton, West Bromwich, Bromsgrove and Smethwick.
| City | Problem Type | Report Time |
|---|---|---|
 Wolverhampton |
Total Blackout | |
| Birmingham |
Internet | |
| Birmingham |
TV | |
| Birmingham |
Internet | |
| Birmingham |
Internet | |
| Birmingham |
Total Blackout |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Cradley Heath, England
Latest outage, problems and issue reports in Cradley Heath and nearby locations:
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Darran Attwell
(@DarranAttwell) reported
from
Dudley, England
@virginmedia can someone help me with a bill... I’ve been charged twice for the same bill both times overcharged. And I’m struggling over the phone.. can someone please DM me please
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Mike Hamer
(@Plumberguyuk) reported
from
Birmingham, England
@virginmedia I don't think much will happen given virgin's track record but on the plus side you've given lots of material for my delegates on next Saturdays Customer Service module.
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GTAssociates
(@GTAssociates) reported
from
Redditch, England
@virginmedia Media Services,. We have always passed security and never had this issue before!
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Terry Sankey
(@terrysankey) reported
from
Wolverhampton, England
@SimonADouglas @virginmedia We have the occasional internet problem but since the last announced 'update' the hub seems to be resetting itself. Doesn't matter to the 'wired' machines but obviously disconnects the WiFi! Irritating as the restart times are long and inputting the names/password is a pain 🙄
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Simon Pugh
(@simonpunch) reported
from
Wolverhampton, England
@virginmedia just had the call ended by your overseas call centre not the greatest service in the world!!
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Dicky Dodd
(@DickyDodd) reported
from
Trysull, England
@virginmedia media retentions and I got cut off and no call back. Ambismal customer service.
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Dicky Dodd
(@DickyDodd) reported
from
Wolverhampton, England
@virginmedia You seem to find it very easy to let go a loyal customer of 23 years. You won't be that sad.
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Dicky Dodd
(@DickyDodd) reported
from
Wolverhampton, England
So I've been on hold to @virginmedia Customer retentions for 17 minutes... Unreal.
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Samantha
(@Sammykins9486) reported
from
Birmingham, England
@virginmedia It’s media. I have sent off the details to change account holder name and heard nothing back it has been over 2 weeks, can’t get anywhere when i contact your call centre. I need a change to our services and need support with this
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Mitesh Parmar
(@Mitz__P) reported
from
Solihull, England
@virginmedia do you have broadband issues in #Solihull as the service appears to have gone down. According to your service status page tho there aren't any issues 🤔 I beg to differ!
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GTAssociates
(@GTAssociates) reported
from
Redditch, England
@virginmedia 8 conversations to cancel our service and cxl confirmed by virgin. Cancellation first made on 28 Feb. Just received a bill and you have billed for April and May. What a shambles you are! Get your act together now! I have paid final balance & no more is due!
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Mike Hamer
(@Plumberguyuk) reported
from
Birmingham, England
@virginmedia one good thing is I can demonstate in my customer training sessions how not to treat customers, thank you for the material Virgin Braodband
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Andrew Anthony
(@andrewanthony83) reported
from
Codsall, England
@SuperfastStaffs please let @virginmedia lay their cables in #Bilbrook and #Codsall we need proper #fibre broadband. We are being left behind with the copper solution that @WeAreOpenreach leave us with and it’s getting worse! @south_staffs @GavinWilliamson @StaffordshireCC
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Bill Bishop
(@ArcanumDesign) reported
from
Halesowen, England
@virginmedia Tom, I already have, and they refused to match the same cost when the introductory offer finishes. You are still over charging me £125 p.a. for being an existing customer. Please have a UK customer manager contact me
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Howard Martin
(@HJMKent) reported
from
Kidderminster, England
@virginmedia Yes but I just tells me there are no problems. It did the same thing a few weeks ago but stopped when I held wifi button down - it's now constantly flashing & that wont stop it & web site says in normal operating all green lights should be off.
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Dicky Dodd
(@DickyDodd) reported
from
Wolverhampton, England
Now holding for 20 minutes @virginmedia Customer retention department obviously trying a different tactic to keep me as a customer I've been with this company since 1997 and this how I have to be treated.
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sammy♥
(@SammyLouisee_) reported
from
Wolverhampton, England
So after having problems with @virginmedia mobile decided to join @ThreeUK let’s hope this is a better network 🙌🏻
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Mike Hamer
(@Plumberguyuk) reported
from
Birmingham, England
@virginmedia Just had a look at what you've sent, you lot are a real joke, you screw up and then push customer to do all the work and hope they give up, I surggest you find another job far as possible form customers,
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Mike Hamer
(@Plumberguyuk) reported
from
Birmingham, England
Virgin Media should be reported to the advertising standards, for lies, what a total load of crap, try getting your customer service telling the truth for a start .
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Georgie Colley
(@GeorgieMaley) reported
from
Kidderminster, England
Why can’t media providers just get into the 21st century and make it easier for households, by having contracts based on a joint accounts. That way, both home owners can call up about any problems! Data protection my arse @virginmedia @SkyUK
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Andy horne
(@Andyhor07625216) reported
@virginmedia virgin media still poor can't even watch BBC hub this must be the shites service TV going 82 pound per month your a ******* joke
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Jenny🍼
(@JennyBandicoot) reported
@virginmedia An update. This issue also happens with both my switch & PS4. So I think this HUB 6 isn't working properly with games consoles. My HUB 3 always give me the proper speed all the time. Is this an isolated issue? Or is there a known issue with hub 5 & consoles?
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thevoicedeverdad
(@OLALBB) reported
@virginmedia So you’ve lost more than just £2. To make matter worse you train your team to drag the cancellation process so far that it took me nearly to hours of begging to just terminate my contract. I kept being thrown every other deal possible by you that were not relevant to my lifestyle
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THEBLACKSTRAT
(@theblackstrat) reported
@virginmedia All devices, finally got engineer booked for Friday after a long unhelpful call to the call centre .. need to train them better in their tech response instead of them fobbing us off .. poor service overall
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AK
(@AK271) reported
@virginmedia Yes. It links through to a test for the broadband and they just say issue in this postcode. No eta on fix so i'm absolutely stuck. You can imagine i am really unhappy i now need to take bus & train into office when i could be working safely at home.
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mycombs
(@mikeholmes147) reported
@virginmedia Yes. I spent TWO HOURS on the phone to them. They’re now sending yet another engineer. Who’s to say this one will be any better though? The one that arrived yesterday was supposed to be the end of my problems- what actually happened was that it got worse. Utter shambles
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Mousey
(@Scouse_Mouse90) reported
Streams staying off tonight I'm afraid gang cos virgin media is ******* shite. Not sure when I'll be live next cos all I've had is problems the last few streams, with Internet and fat virgins booting me offline cos no one likes them and they're irrelevant and jealous. Peace gang
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eebyeck64
(@jd64liversedge) reported
@virginmedia Hello again have we got a time scale yet on how long this problem with Broadband in area 26 is going to be
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mycombs
(@mikeholmes147) reported
@virginmedia are you the worst company on earth? 2 months of broken internet. Finally you send me an engineer who replaces your faulty equipment. It then works for less than an hour before it goes off again. What an absolute fiasco.
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Alf Tupper
(@Bash_Street_Kid) reported
@virginmedia No idea. Tbh I need a signal in and around my house not other post codes.