Virgin Media Outage Report in Cradley Heath, Sandwell, England
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The latest reports from users having issues in Cradley Heath come from postal codes B64.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Cradley Heath, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Cradley Heath and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (15%)
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Total Blackout (11%)
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TV (8%)
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E-mail (6%)
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Phone (3%)
Live Outage Map Near Cradley Heath, Sandwell, England
The most recent Virgin Media outage reports came from the following cities: Birmingham, Wolverhampton, West Bromwich, Redditch, Stourbridge, Dudley, Sutton Coldfield, Walsall, Solihull, Brierley Hill, Ryton, Oldbury, Smethwick, Cradley Heath and Bromsgrove.
| City | Problem Type | Report Time |
|---|---|---|
 Birmingham |
Internet | |
| Birmingham |
Internet | |
| Birmingham |
Total Blackout | |
| Birmingham |
TV | |
| Birmingham |
Internet | |
| Birmingham |
Wi-fi |
Community Discussion
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Virgin Media Issues Reports Near Cradley Heath, England
Latest outage, problems and issue reports in Cradley Heath and nearby locations:
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Steve Re-cycle
(@poole_ste) reported
from
Wolverhampton, England
@virginmedia Hi Virgin I was actually thanking @tsascheme since this morning I have another complaint to add to the many #virgin that of charging for individual international calls I have paid for in my package #Talkmoreinternationalanytime
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Nicole Talbott
(@Nikkyt_23) reported
from
Birmingham, England
@_adam_cohen_ @virginmedia Adam. Story of my life complaining to VM! I’ve had 7 engineers to fix the same problem and then today some little **** called Melissa told me she has already been on the phone for 30 minutes with and put the phone down!
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Kathleen Devlin
(@Sweetkatexx) reported
from
Birmingham, England
Sort ur service out i pay £80 month for your shite, think im gone take my custom elsewhere #virginmedia
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Made By Young People
(@mdebyoungpeople) reported
from
Birmingham, England
I’ve just spoken to 3 people in last 35 mins... then been cut off AGAIN #virginmedia #useless WILL YOU PLS HELP?
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Tim Evans
(@TimEvans1503) reported
from
Birmingham, England
@virginmedia is there a reason why when I’m working from home with so much to that involves internet access including online meetings that yet again your service is not working in B36? This is happening so often it is ridiculous
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Sundeep Nijran
(@Nijran1973) reported
from
Solihull, England
@virginmedia tried to cancel this service for 9 months , changing me for something that’s not connected and now want more more to disconnect. Worst broadband provider!!!
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Lofty
(@Lofty633) reported
from
West Bromwich, England
@virginmedia Hard to make a claim when there was no actual incident to cause the failure!
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Made By Young People
(@mdebyoungpeople) reported
from
Birmingham, England
@virginmedia I’ve been trying to cancel my broadband for over 3 months. Keep getting passed from pillar to post. Each department blames the other meanwhile, You keep taking money from my account each month! Will you help?
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Andrew Jones
(@andyjuk) reported
from
Solihull, England
@virginmedia have to say, even with no voice, Stan on your customer support team provides better service than some of the outsourced centres!
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Helen Croft
(@NannieHelen) reported
from
West Bromwich, England
Hi @virginmedia My red button service not working on Sky sports? Any suggestions?
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Arty Mikey Illustration
(@Arty_Mikey) reported
from
Birmingham, England
@virginmedia your broadband SUCKS. It's no wonder a local FB community group is full of people asking for suggestions for better internet providers.
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Tim Evans
(@TimEvans1503) reported
from
Birmingham, England
@virginmedia To be honest this happens too often then often our speeds are not what we pay for. I work from home so costs me business when this happens. Rather then getting me to check things, I just need yo-yo to provide us with a regular consistent service at the speeds we actually pay for
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Steve Deery
(@SteveDeery) reported
from
Solihull, England
@virginmedia Internet down in B90 4? No service for last 30mins
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Lee Greenhouse
(@Baggielee80) reported
from
Halesowen, England
@virginmedia very poor service with the broadband cutting out every so often having to keep rebooting the box frankly not good enough for over £60 a month. Can you sort it out please. B62 area
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Helen
(@hartlepoolhelen) reported
from
Walsall Wood, England
@virginmedia what hell ,no Internet, so much fordoing my course ,WS10 8PE area, is there a problem
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Made By Young People
(@mdebyoungpeople) reported
from
Birmingham, England
@virginmedia I’ve been trying that since May!!!!! Just get pushed to different departments... no one helping... will you help?
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MJP ☀️
(@mrmjprice) reported
from
Birmingham, England
Virgin Media TV customer here… say I wanted to watch The Hundred but didn’t want to add the entirety of sky sports to my package, how might I go about that?
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Steve Re-cycle
(@poole_ste) reported
from
Wolverhampton, England
@virginmedia Are you real? I work I have to hold down a job
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Paul Martin
(@PM_PaulMartin) reported
from
Birmingham, England
@virginmedia Tring to get a cable moved you’ve been out and said next day that was over a month ago WTF?
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Sundeep Nijran
(@Nijran1973) reported
from
Solihull, England
@virginmedia have charged me for services I’ve not received and now want more money to disconnect something that never worked
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Tahir Farooq
(@tahirfarooq2010) reported
@virginmedia The service has reconnected but i was unable to work half a day and my engineer visit to my new house has also been impacted with a delay
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Tom
(@expostalpha) reported
@virginmedia Given the service has not met contract terms since inception, I am after no less than full refund to date, full explanation from senior management on why no complaint has been addressed and a proposal on ongoing terms, renegotiated to reflect the true level of service
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John MacLeod
(@jmacleoid) reported
@virginmedia Untrue again. You were aware of planned outages and the 'advice' was consistently misleading. Your sales material should carry a proviso that the claims it makes (a service in exchange for payment) may be fraudulent. The service is still out this morning. Staggering.
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Anthony Carlos
(@taunch) reported
@LutzSchueler Amazing but I have had intermittent services for 8 weeks now. Call @virginmedia pretty much daily now as no service. A daily routine which is hugely time consuming and is having an impact on my business.
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reece hannigan
(@hannigan_reece) reported
@virginmedia The team have adviced nothing. I’ve complained and get to response the only response I’ve had is a email saying my complaint is closed.
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WK
(@WKMUFC) reported
@virginmedia you should be proud of how poor your customer service is. Wow! 25 mins on a call, 3 different people - overcharging me - cancel my services!
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Gaz
(@garrydcollier) reported
@SJPWORDS @virginmedia Honestly they are dreadful. Customer service was poor before covid. I've had lots of compensation out of them for now ******* terrible they've been
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EricaP
(@EricaPerris) reported
Virgin broadband down since last night. Website says not back until 4pm. Absolute joke. Are you going to give me free data on my phone so I can still work? @virginmedia @VirginMediaCorp
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Jasona Heath
(@HeathJasona) reported
@virginmedia hi my internet has been down since yesterday afternoon. Postcode KT14 7RW. Apparently local issue.
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Louise Cowley
(@lillylalgal) reported
@virginmedia what no internet? Need to work which requires a service