Virgin Media Outage Report in Cradley Heath, Sandwell, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Cradley Heath, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Cradley Heath and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (44%)
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TV (24%)
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Wi-fi (13%)
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Total Blackout (12%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Cradley Heath, Sandwell, England
The most recent Virgin Media outage reports came from the following cities: Birmingham, Oldbury, Wolverhampton, Willenhall, Brierley Hill, West Bromwich, Walsall, Dudley, Wednesbury, Redditch, Solihull, Sutton Coldfield, Halesowen, Kingswinford and Rowley Regis.
| City | Problem Type | Report Time |
|---|---|---|
 Birmingham |
Wi-fi | |
| Birmingham |
TV | |
| Oldbury |
Internet | |
| Oldbury |
Internet | |
| Oldbury |
Internet | |
| Oldbury |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Cradley Heath, England
Latest outage, problems and issue reports in Cradley Heath and nearby locations:
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Nigel P Harris
(@nigeyp) reported
from
Birmingham, England
Sick of the shit customer service in the uk. 3 calls to @virginmedia trying to get them to repay a credit & after being put on hold for 10mins they hang up each time. #Useless #virginmedia
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Philky
(@philwowski) reported
from
Birmingham, England
@virginmedia been on hold to cs for 20+ minutes. No tv service. Intermittent service for the last 4/5 weeks. I just want to watch tv. I pay £100s /yr and yet not getting the service expected. I think I will have to contact Sky for a comparison sad after 15 years
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Mark Hipwell
(@markhipwell1990) reported
from
West Bromwich, England
@virginmedia So now I have to ring to cancel because that's too much or give you a chance to fix the price. Both take time out of my day when we only did this less then 2 months ago.
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Stuart Cockerill
(@licklemouse) reported
from
Birmingham, England
@virginmedia I’ve just wasted a whole hour sat on the phone with someone who had less than an a basic understanding of English what a waste of time only to be sent a new TiVo box who knows of this will work as she spent more time speaking to her work mates awful experience 😡
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Dave Bytheway
(@davebytheway) reported
from
Wolverhampton, England
@wolves_ink @virginmedia @Newey_7 Our @SkyHelpTeam broadband hasn’t worked since installation despite calls and an attempted booster fix. Know how you feel mate
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Kate Wright ◣ ◢
(@Wrightgal80) reported
from
Birmingham, England
@BloxwichWolf @virginmedia They are beyond crap!
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Luke T
(@lukiee) reported
from
West Bromwich, England
@virginmedia Still go having issues :(
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Neil M Ainsworth
(@ainsworth_neil) reported
from
Redditch, England
@virginmedia No my wife works from home 2 days a week. She constantly gets logged out. No help from customer service. I have the agents ref number and the rough time of the call. Very disappointed
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Teds
(@Tedtalks13) reported
from
Aldridge, England
@ukhomeoffice @BrandonLewis ive one all this in my investigation to the fraud in court tht has a fraud log failed by @ThamesVP; via EE and well virgin media refused to co operate: fraud is easy to catches frombasic start of internet "the signal" for any signal to connect it has to have data communication
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Clive Reeves
(@PRBloke) reported
from
Birmingham, England
@Lionbites @virginmedia @SkyUK You’re very picky. We had no broadband service from @virginmedia yesterday morning and no phone yesterday evening. 20 minutes to answer a phone call. I think they’re all challenged for customer service
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🇬🇧Kimbo🇬🇧
(@Kimbohud) reported
from
Birmingham, England
@virginmedia I have received a further two or three calls, following the request to remove one of the V boxes to save me some money, offering me different packages as a ‘loyal’ customer which would be costing me more! #youcouldntmakeitup 🙄
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trev1874
(@tfd1977) reported
from
Birmingham, England
@virginmedia on hold listening to crap music for hour then disconnected on hold again for 30 mins now anyone working in faults tonight
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Stuart Cockerill
(@licklemouse) reported
from
Solihull, England
@virginmedia So what happens now or am I being stupid or have you just left me in limbo like the phone call !!!
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chris
(@eurobob17) reported
from
Wolverhampton, England
@virginmedia It's my media service to many price hikes been with you for 8years and new people get a deal for a quarter of the price I pay I want out way to expensive paying for a land line I dont use just because VM wont let me out of LL service
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Stuart
(@Griffomiester) reported
from
Willenhall, England
@virginmedia Have a word with yourself, this has been going on for 12 months. How about you send an engineer to fix once and for all
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Sarah James
(@gmb_sarahjames) reported
from
West Bromwich, England
Really disappointed with @virginmedia call centre staff this evening, asking 10 times in the space of 20 minutes to speak to a supervisor to resolve an issue is not good enough
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Helen Rollins
(@kittykatrollins) reported
from
Birmingham, England
Poor customer service from @virginmedia this morning. Phoned to discuss fraudulent callers to my landline. First advise was to call #TPS, I carefully explained that I was already registered with them. He then said, let me give you a number. I diligently wrote it down. Who’s that
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Ian lee
(@ianl2001) reported
from
Wolverhampton, England
@virginmedia please explain customer service to me...on hold for 16 minutes, then cut off #jokeservice
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Dave Bytheway
(@davebytheway) reported
from
Wolverhampton, England
@wolves_ink @virginmedia @Newey_7 @SkyHelpTeam @CoopEnergy have well and truly let us down, over charged, no communication and still waiting for a call back from last week! They are the worst I’ve encountered for this
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Luke T
(@lukiee) reported
from
Dudley, England
@virginmedia I can’t get into my account online.. I have changed my password but it is still my my details are incorrect.. help
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Akin Akíntáyọ̀ 🏳️🌈 #European
(@forakin) reported
The 1st @virginmedia customer agent could do nothing, the 2nd was so utterly pleasant and helpful. Eventually, the best I could get was the Big Bundle (double Broadband to 200 Mbps, the most basic television package and telephony) at £43 for 18 months. I can live with that. /End.
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Neil Head
(@neilhead_) reported
@virginmedia awful experience waiting in on a halfday 12-4pm engineer timeslot and virgin haven't turned up! Luckily I'm still within the 14 days of sign up so I best be calling sky?
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General Internet
(@GeneralInterne3) reported
Another day another virgin media internet issue ..... Bravo again #virginmediadown #cowboys
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Tomiyasu Røsenthal 🥄
(@rosentweets) reported
@virginmedia I've tried to cancel my account with you so many times and after twenty minutes of waiting on the phone people just hang up I moved out of the place you're trying to charge me internet for seven months ago this really is a last resort thanks have a nice day 👍
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JAY
(@jay28453803) reported
@virginmedia No it doesn’t help. It’s ok I’m done. I’ve cancelled my direct debit and I’m gonna call BT. You’ve been great but dealing with Virgin is the worst experience of my life. Have a good holiday.
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Richard Meadowcroft
(@Postmanlondon) reported
@virginmedia I have repeatedly told you that there is nothing wrong with my IPad as it works perfectly with an O2 sim ever since I have had a Virgin sim I have had problem. I cannot keep taking it out and cleaning it just so I can use it. Look back at my history with you! It’s months long
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Samantha Chapman
(@SamCChapman) reported
Just had a fantastic customer service experience from @NOWTV_It - instant refund, goodwill gesture and a friendly advisor. Complete opposite experience from @virginmedia who still owe me £55 and are appalling bad at communication.
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Sir Freddy Hicarus
(@FreddyHicarus) reported
@jayrayner1 @virginmedia They ignored me when they were gonna charge me £40 more a month and I said I'd move to Sky. Then offered me £5 less per month the day before I was due to have Sky installed. They have no idea how to treat their customers.
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andrew💫
(@PantherAS90) reported
from
Clifton, England
@virginmedia @rosentweets I’ve also been trying to change my package and the links are dead. Tried to ring to no avail! Awful service
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Sophie
(@sophie_9_) reported
@virginmedia @ChrisMisslin My kids have used all their data as yet again services not working and I can't get on their website🤬 crap service every week