Virgin Media Outage Report in Walsall, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Walsall come from postal codes WS2 and WS1.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Walsall, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Walsall and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 18: Problems at Virgin Media
Virgin Media is having issues since 10:40 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (7%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Walsall, England
The most recent Virgin Media outage reports came from the following cities: Birmingham, Walsall, Dudley, Smethwick, Sutton Coldfield, Brierley Hill, West Bromwich, Solihull, Wolverhampton, Stourbridge, Burntwood, Oldbury, Wednesbury and Cannock.
| City | Problem Type | Report Time |
|---|---|---|
 Birmingham |
Internet | |
| Birmingham |
Internet | |
| Birmingham |
Total Blackout | |
| Birmingham |
Internet | |
| Birmingham |
Wi-fi | |
| Birmingham |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Walsall, England
Latest outage, problems and issue reports in Walsall and nearby locations:
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Craig
(@cra1gs) reported
from
Birmingham, England
@virginmedia your customer service is awful. Emma was damn right rude on the phone and cut me off on purpose. I suggest is retrained on customer service skills as she has none. There is no need to be patronising to a customer.
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Caitlin Parker🧜🏼♀️🧜🏼♀️
(@caitlinaimeep) reported
from
Lichfield, England
It’s like @virginmedia are trying to get people to upgrade their broadband during lockdown otherwise they’re gonna give you shit service 🧐🧐🧐
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Sanjay Chaudhri
(@chaudhris) reported
from
Solihull, England
@virginmedia @MoneyTelegraph trying to cancel services online impossible and no email to complain and calling 151 advises you to go back online. #poorcustomerservice
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고양이⁷
(@ItssssKookieee) reported
from
Birmingham, England
@virginmedia my broadband has been down all day & have tried everything to get it back on. Please help..
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Zayna 🧸
(@zaynaa_98) reported
from
Birmingham, England
Why are virgin media so shit
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adam
(@adamh3000) reported
from
Birmingham, England
@DisneyFan1501 @virginmedia @Virgin Yeah usually when it goes down it only seems to happen in one are so I'm not sure
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adam
(@adamh3000) reported
from
Birmingham, England
@DisneyFan1501 @virginmedia @Virgin Yeah it keeps going down here too
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alan bains
(@alandolittle) reported
from
Birmingham, England
@virginmedia no broadband no tv call centre cut me off after 30 min waiting please help
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💎
(@_auralaura_) reported
from
Birmingham, England
@MultiCallum @virginmedia It's so frustrating. The internet and TV has been turning on and off constantly, and yet they say there's no issues on their site.
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Evan Davis
(@EvanD) reported
from
Birmingham, England
@virginmedia All fixed, but very poor communication about the fault :-/
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Andy Collins
(@AndySnill) reported
from
Wolverhampton, England
@glesgapaul @virginmedia @IainDoesJokes @thewhitmore Yep I've never been one to let facts obscure a good joke!
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Jack The Biscuit 🏴
(@JtheB_DKP) reported
from
Birmingham, England
@virginmedia • I need to speak with someone with regards my A/C The live chat isn’t working. Can someone please help ASAP
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wolvesmarc
(@wolvesmarc) reported
from
Dudley, England
Virgin Media outage lasted about 1 minute and the shits trending.
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Dave
(@NamelessWookie) reported
from
Solihull, England
@virginmedia it’s all good telling me I can get the 1 gig service but when you try to do things online, the site says you can’t change package online. #usefull
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Philip John 🇪🇺
(@something_phil) reported
from
Lichfield, England
There are going to be *weeks* of follow up at @virginmedia about how the hell they allowed their own status page to be tied to their infrastructure. Pretty useless if your status page goes down when you do.
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💎
(@_auralaura_) reported
from
Birmingham, England
Virgin Media takes the piss lately with Wi-Fi going down constantly.
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Carolina
(@CarolinaEvil2) reported
from
Solihull, England
@virginmedia @MoneyTelegraph @virginmedia @MoneyTelegraph thank you telegraph for your article, I thought I was the only one to have issues with Virgin media, twice I have had issue with an mistake in my bill, not been able to received propers answer nobody seems to care there.
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Dan Harris
(@dan04harris) reported
from
Walsall Wood, England
Hi @virginmedia just wanted to get in touch as just got off the phone with the bereavement team. All I wanted is to transfer the account to my mum as my Dad has died. But have been told you have to close the account losing our emails & leaving us without service for up to a week
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💎
(@_auralaura_) reported
from
Birmingham, England
Virgin Media are ******* shit. Wi-Fi and TV keeps going on and off so now my laptop has just decided that it's not going to connect anymore.
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💎
(@_auralaura_) reported
from
Birmingham, England
So Virgin Media is now completely down by the seems of it and my TV is being affected. They seriously need to sort this out, they know people are stuck at home right now.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Naomi Chadwick
(@NaomiChadwick8) reported
@virginmedia I’d like to make a complaint about the advisor who spoke to me and hung up on me. I was contacting to leave virgin broadband due to moving out.
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Mark Chatterley
(@TheRealMChats) reported
@virginmedia Hi, could you elaborate on ‘we can support if it happens’? Are you saying there will be a fee should we move to a non covered area?
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Paul Burley
(@paulxdesign) reported
@virginmedia Hi, I'm trying to cancel my broadband contract (it hasn't started yet). I've spent 45 minutes on the phone to your call centre, bounced to 3 separate members of your team (the 3rd of which, cut me off). Can you please sort this out so I don't have to call you?
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Sally O'neill
(@SallyKate_) reported
@virginmedia Yes on the test it says there are no issues but we have zero WiFi
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Jim Gardner 🇪🇺🇺🇦
(@Jim_Gardner_) reported
@virginmedia Broadband and TV has been offline for over an hour in the TS18 area and the Service Status checker online is just a blank page. Can we get this looked into ASAP please.
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Sigal Borok
(@MsBorok) reported
Why can @virginmedia increase the cost of my TV package in 28% MID CONTRACT but I can’t leave them mid contract?!? Tried customer services twice but got no help! 😡 AFTER 20 YEARS of being a loyal customer, be sure I’m going to leave in August at the end of my contract!!
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Lord Brett Sinclair
(@madstad1998) reported
Beware if you're a @virginmedia customer. If an engineer visits your property regarding any problem with your landline & leaves you with your phone connected to your modem the likelihood is that your phone won't ring when you're called! Shoddy & VM know but don't tell customers!
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LittleFootballStars
(@LFootballStars) reported
@virginmedia @LutzSchueler I renewed on 9/2 on the basis of a hub4 been sent. Today been told that u don’t have any stock of hub4 since 6/2 &/or my bundle doesn’t qualify for hub4. Ive been miss sold & 28days wait for complaint team whilst I continue to pay u £££’s a month???!
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Bob Stapleton
(@BobStapleton) reported
@virginmedia Right @virginmedia you have lost a client and ensured the worst review ever, after three and a half months I have given up waiting for you to install and have gone with Sky, their broadband and TV package is already up and running a week after order ordering it!!
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Richard Clarke
(@whiskeyanogo) reported
@grumpyoldprof @virginmedia Admitting that there's an issue would be a help! I notice that I am not alone with these issues now, but the advice is the same in each case - essentially no help! It's obvious that the issue is "their end" but nobody will admit it!