Virgin Media outages and service status in Smethwick, England

Problems in the last 24 hours in Smethwick, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Smethwick, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Smethwick, England

The most recent Virgin Media outage reports came from the following cities: West Bromwich, Birmingham, Wolverhampton, Brierley Hill, Rowley Regis, Walsall, Bilston, Dudley, Oldbury, Solihull, Wednesbury, Smethwick, Tamworth, Sutton Coldfield, and Tipton.

City	Problem Type	Report Time
West Bromwich	Internet	11 hours ago
Birmingham	Wi-fi	12 hours ago
Wolverhampton	TV	12 hours ago
Birmingham	Internet	13 hours ago
Birmingham	Internet	14 hours ago
Birmingham	Internet	17 hours ago

Nearby cities with recent reports

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Smethwick, England

Latest outage, problems and issue reports in Smethwick and nearby locations:

• 
  Frugalista (@frugalista1) reported 8 seconds ago from Dorridge, England

  @virginmedia Typical Virgin Media response. Passing me on. Not actually solving the problem. I will never come back to @virginmedia and will advise all my friends never to think of using you.

• 
  Susan Johnson (@SusieWJr) reported 4 minutes ago from Himley, England

  @virginmedia The status checker says intermittent signal in your area. It's disgusting with how much I pay for broadband.

• 
  Gordé 🦩 (@ReissOmari) reported 12 minutes ago from Birmingham, England

  Fed up of these “intermittent” problems with my @virginmedia broadband.

• 
  iamscorchy (@iamscorchy) reported 13 minutes ago from Wednesfield, England

  @virginmedia Experiencing issues in your area there is a technician in the area but still doesn't explain why my routers fans go really loud and disconnected from everything I have to keep resetting to get it back to normal then on top get "issues in my area" like always

• 
  TheShannimal🔜#i70 (@TheShannimal_) reported 16 minutes ago from Kidderminster, England

  @Cplcash @virginmedia Problem is other providers are so slow at installing fibre cables that most have no choice but to go with VM

• 
  Stuart McCullagh (@stumccullagh) reported 19 minutes ago from Solihull, England

  @Ofcom can I complain about @virginmedia to yourselves? Had no TV service for nearly a month with no help.

• 
  Jot Shoker (@jot_shoker) reported 19 minutes ago from West Bromwich, England

  I purchased @virginmedia high speed wifi but they are not giving a proper service We are totally frustrated

• 
  Stuart McCullagh (@stumccullagh) reported 32 minutes ago from Solihull, England

  @IanMurphy111 @virginmedia I am mate awful service

• 
  derek(🕖❤️‍🔥samurai🇨🇳) (@Dereklad) reported 34 minutes ago from Birmingham, England

  Virgin media. Your internet broadband is down,we hope to have it fixed by 10pm.😣 Modern warfare 2 campaign day. And no internet.😢

• 
  Scott badham (@scbadham) reported 35 minutes ago from West Bromwich, England

  @virginmedia really disappointed in the service lately all it does is keep dropping. I’ve had no Internet services for the last hour again the fourth time this week and it’s still not working

• 
  Dani Grim (@RefinedSavage) reported 41 minutes ago from Dudley, England

  Seems like @virginmedia is completely down in our area, I can't even access their support site to log a problem. Also it appears that @O2 is having some sort of issue, my mobile data connection is so slow that royal mail could be a viable messaging alternative.

• 
  SorachiTim (@PolymathTim) reported 42 minutes ago from West Bromwich, England

  Zero Internet connectivity from @virginmedia now for pushing 12 hours. Resetting and/or powering down the hub does nothing, the diagnostic and fault tools just go round and around in an ever more boring circle. #LightningSpeedFarce

• 
  Steve Lees (@measlewolf) reported 46 minutes ago from Dudley, England

  @virginmedia afternoon. I’ve been on hold for 25 mins and when I finally got through the line went dead after security questions. My mum has been without her TV service for over a week. Last night an engineer was due by 6 o’clock and never showed. Another text stating the 26th

• 
  John (@jfrncs_) reported 47 minutes ago from Birmingham, England

  @virginmedia Hi, I have now tried unsuccessfully for 12 hours to use the WhatsApp service as again it goes around in circles if I am not immediately available. The number you helpfully provided hangs up after sending a link… please advise how I talk to someone about my account.

• 
  Pretentious Opinions (@OpiniatedOne1) reported 47 minutes ago from Walsall Wood, England

  @virginmedia its nice you’re offering new customers ridiculously cheap deals but charging prices through the roof for an inferior service for a customer of nearly 20 years #CostOfLivingCrisis

• 
  Steve Lees (@measlewolf) reported 55 minutes ago from Dudley, England

  @virginmedia I understand that your systems were down last night, which happens, but I’ve been on hold for 30 mins this morning. We have a text to say it’s resolved but it isn’t. I just need to speak to someone please.

• 
  jordy (@jordyanslow1) reported 55 minutes ago from Dudley, England

  @virginmedia any chance of an update regarding the outage in my local area regarding internet connection? It’s been down 2 days straight!

• 
  𝚋𝚎𝚝𝚑 (@beffycuk) reported 56 minutes ago from Dudley, England

  @virginmedia Yes, and every-time it says no issue, when there clearly is! It interferes with everything, the hive, the tv everything! Really considering going elsewhere.

• 
  ch Saqib (@saqibsvideos) reported 57 minutes ago from Birmingham, England

  Rubbish network is @virginmedia can't recommend to anyone one of the worst customer service

• 
  iamscorchy (@iamscorchy) reported 58 minutes ago from Wednesfield, England

  Virgin media is literally dog! Worst thing I've done is keep renewing with you every year next year 100% going with bt! Forever dropping out reconnecting utter pointless meant to be 1gig complete waffle! @Virgin #virginmedia

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  🏃‍♀️ 💯 Di Brander 💯 🏋️‍♀️ (@DiBrander) reported 6 minutes ago

  Disaster has struck the Brander household. The internet is down. Virgin Media said it could be up to 24 hours til they find/fix the fault. This is when you realise that the internet makes everything work, or not work.

• 
  tom (@tomcity1) reported 8 minutes ago

  @virginmedia the broadband is worst on a Sunday I’ve noticed ,I’m working in the week

• 
  Sean Pearson (@soapyrct) reported 14 minutes ago

  @virginmedia @customerchamp1 It is literally the level of service you have provided for many years.

• 
  Kari 💋🤍 (@KariJaexo) reported 15 minutes ago

  Its time to switch Wifi from Virgin Media cause why the 2 days im WFH im getting wifi issues!!!!!!!!!

• 
  Karen Rodger (@Fletchers_Mama) reported 16 minutes ago

  @virginmedia It was both. It has happened twice in 2 consecutive mths, both times locked for 2wks. Currently unlocked but never been explained why it how to prevent

• 
  STEPHEN (@stevied151181) reported 16 minutes ago

  @virginmedia I've just had a lovely chat with Kameer to renew my contract. He was polite, friendly and helpful. Please make sure he's praised for his customer service. 5🌟

• 
  Paul foster (@Paulfoster_64) reported 17 minutes ago

  @virginmedia internet is down in the RH11 area, AGAIN! This service absolutely sucks!

• 
  Charlotte 🦄🧚‍♀️ (@char_bone) reported 18 minutes ago

  @DiBrander We left Virgin Media because they were awful at fixing issues. We had a fault go on for over a month but no compensation because you have to have full service loss. It was over £90 a month too.

• 
  Hughes #cans (@Hughes_is_great) reported 20 minutes ago

  @adzflowers @virginmedia @VictorMeldrew77 I've been waiting nearly 4 months for them to sort my account, I still can't get into it. Every time I get told they will "escalate my case to IT support" and nothing happens. Amazing connection, non existent customer service.

• 
  Liz Common (@lizziecom) reported 23 minutes ago

  @virginmedia Awful company. I'm leaving as soon as my contract is up.