Virgin Media Outage Report in Smethwick, Sandwell, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Smethwick, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Smethwick and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (19%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Smethwick, Sandwell, England
The most recent Virgin Media outage reports came from the following cities: Birmingham, West Bromwich, Bilston, Oldbury, Tamworth, Walsall, Wolverhampton, Dudley, Solihull, Sutton Coldfield, Rowley Regis, Wednesbury, Cradley Heath, Brierley Hill and Redditch.
| City | Problem Type | Report Time |
|---|---|---|
 Birmingham |
Wi-fi | |
| Birmingham |
Internet | |
| Birmingham |
Internet | |
| Birmingham |
Internet | |
| Birmingham |
Wi-fi | |
| Birmingham |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Smethwick, England
Latest outage, problems and issue reports in Smethwick and nearby locations:
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Matthew Clements-Wheeler
(@MidlandsSBM) reported
from
Birmingham, England
@virginmedia not pleased at all with your service. Despite three confirmation calls from you to me confirm what we needed, you have still not handled our house move correctly
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Sarah Duncombe
(@HelenD132) reported
from
West Bromwich, England
@virginmedia No broadband service, apparently. Status checker says everything is fine, but I'm not convinced. Could I DM my postcode please.
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🐺Wolfish
(@unit_1974) reported
from
Birmingham, England
@virginmedia Repeatedly over several years. Get the same response each time. Nothing changes long term. I see from checks online that other people have the same issues so I’m now planning on leaving.
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Jillybrum
(@JillyBrum) reported
from
Birmingham, England
@virginmedia Phone and TV down in B24 area, wondering if the power cut immediately before was due to work you’re doing.
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lorraine smith
(@lorraineesm) reported
from
Wolverhampton, England
@virginmedia your customer services are a joke half hour on the phone spoke to two different people being passed back and forth
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AVRIL WATKINS
(@DANCINWANDERER) reported
from
Dudley, England
@virginmedia Yes we do - as soon as we turnoff the telly we lose signal and we have no Internet upstairs at all - very unhappy resorted to watching telly on the iPad
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Matthew Clements-Wheeler
(@MidlandsSBM) reported
from
Birmingham, England
@virginmedia Shocking bad. We booked our old address to run until the 7th March and paid for a new account to start today at the house we are moving into so my disabled wife was not without internet.
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🐺Wolfish
(@unit_1974) reported
from
Birmingham, England
And once again we are unable to use our @virginmedia wifi. When I called customer services today they took nearly 10min to answer, asked the same basic questions repeatedly and then cut me off without even starting to resolve anything! Bloody useless. Issues since May 2018.
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Howard Martin
(@HJMKent) reported
from
Kidderminster, England
@kgardner081 @virginmedia We'll see how we get on - everything works fine but can't connect the wireless printer & apparently (according to problems others have had) something to do with 2 wireless frequencies working off same IP code confusing the connection! Need renaming or something. Beyond me to do!
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Ben
(@GullyPlays) reported
from
Birmingham, England
I’m sick of my internet going down for half a day every week. Should get something for the inconvenience. @virginmedia
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lorraine smith
(@lorraineesm) reported
from
Wolverhampton, England
See @virginmedia can’t be bothered to even tweet back an angry customer
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MJ
(@MJ_Lorimer) reported
from
Birmingham, England
I also can’t get anyone to help resolve this as “your closed” apparently @virginmedia
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Howard Martin
(@HJMKent) reported
from
Kidderminster, England
@kgardner081 @virginmedia In fairness, they've now been in touch, can't fix it remotely so are sending an engineer on Thursday to sort it out. So I'm grateful for that & 2 days to wait isn't bad.
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Phil Woodward
(@therealflopflip) reported
from
Kidderminster, England
@virginmedia for second week running have purchased a film from the media store, tells me it’s ready to watch and it won’t play keep getting errors and wants me to login, enter details and still doesn’t work! This service is so poor
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Matthew Clements-Wheeler
(@MidlandsSBM) reported
from
Birmingham, England
@virginmedia You disabled our old address so I am now having to move my wife’s business computer and records at 10pm at night to the new address so she can work tomorrow. Your customer service agents haven’t got my name right once and you have mucked up provision of equipment at the new place
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🐺Wolfish
(@unit_1974) reported
from
Birmingham, England
@MingSwift The TV service is great but if we can’t rely on our WiFi in a connected home, it’s not worth it. Have made a complaint. If they don’t offer an upgraded hub (which they’ve not before) and compensation/reduced bill (gone up by £14 since Sept), we’ll be gone. @virginmedia
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Howard Martin
(@HJMKent) reported
from
Kidderminster, England
@virginmedia Still waiting! It's now after 4! You changed our old hub that worked fine - at your insistence - didn't properly set it up - my wife needs printer for work & uni course - now been trying to get you to sort it since Thursday & you don't honour your promises to do so! Poor service!
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MJ
(@MJ_Lorimer) reported
from
Birmingham, England
Thanks @virginmedia for renewing my contract for 12 months and then downgrading me and I loose all my HD channels! Your service is poor and unacceptable #virginmedia
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lorraine smith
(@lorraineesm) reported
from
Wolverhampton, England
@virginmedia your customer services are a joke spoke to 3 different people on the phone now half hour still on hold
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Howard Martin
(@HJMKent) reported
from
Kidderminster, England
@virginmedia You arranged for an engineer to resolve this problem - he's been today & hasn't fixed it - he says not Virgin's job to sort printer problems! The printer worked fine till Virgin messed it up changing hub - you have a duty to fix it since it's of your making! Sort it please!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Jordan@Laffalot
(@jhandford11) reported
@vinesh_vaghela @virginmedia Looks like it’s down in many areas. No broadband and no tv. This is the second time in 3 nights it’s happened. It’s not even down for a short time either. It’s been an hour so far.
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Hannah
(@muppetm00) reported
@virginmedia It says “Something's gone wrong. There seems to be a problem signing into your account.” I had used the app a few hours before I first got this message and then it’s been this ever since. I haven’t tried the web version I didn’t know there was one, I shall try this now, thank you
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CCNoel
(@CCNoelDolan) reported
@virginmedia Yes, it says "looks like there are issues in RM1 ... which might affect you". But the service has been like this for a few days! (Is there an estimated time for fix?)
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John Morgan 💙
(@JohnMor97232403) reported
@virginmedia Extremely disappointed with the service being provided. Was hoping it would all be in by Christmas 2022.
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Starscream
(@1982Starscream) reported
@virginmedia I had 4 people tell me there wasn't a problem and then the 5th admitted there was. That's not good enough. Tomorrow will no doubt be the same nonsense all over again.
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Justine Punjwani
(@Justinep30) reported
@virginmedia I have raised multiple complaints yet nothing is done so what’s the point? Is there an actual person that can do something to help is your intention to fob me off from one dept to another?
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John Morgan 💙
(@JohnMor97232403) reported
@virginmedia They couldn’t explain why this was delayed yet again. However, being lied to appears a constant with your customer services team. And excuses changing by the minute when challenged.
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Vinesh Vaghela
(@vinesh_vaghela) reported
@virginmedia Yes. What I don't understand is everything was working until 4pm and then the blue light started flashing and now I don't have Internet. Hugely frustrating as I have presentations this week which cannot be done using 4/5G connections. Can someone from the tech team help?
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Vinesh Vaghela
(@vinesh_vaghela) reported
@virginmedia I'm having issues with my broadband unexpectedly. I have a flashing blue light on the Hub 5 router and have been told customer services cannot book an engineer till 30th Dec. That's unacceptable and a huge inconvenience before Christmas. Poor service.
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Vinesh Vaghela
(@vinesh_vaghela) reported
@virginmedia In a world of technology and fast pace, having an engineer callout 2 weeks from issue, is not good enough. Maybe there should be more engineers given the busy period