Virgin Media

Virgin Media Outage Report in Smethwick, Sandwell, England

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The latest reports from users having issues in Smethwick come from postal codes B67.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Smethwick, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Smethwick and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Smethwick, Sandwell, England 03/10/2026 21:10

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (57%)

    Internet (57%)

  2. Wi-fi (21%)

    Wi-fi (21%)

  3. Total Blackout (10%)

    Total Blackout (10%)

  4. TV (7%)

    TV (7%)

  5. E-mail (3%)

    E-mail (3%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Smethwick, Sandwell, England

The most recent Virgin Media outage reports came from the following cities: Smethwick, Birmingham, Oldbury, Wolverhampton, West Bromwich, Redditch, Walsall, Willenhall, Solihull, Tamworth, Rowley Regis, Halesowen, Stourbridge, Sutton Coldfield and Dudley.

Loading map, please wait...
City Problem Type Report Time
United KingdomSmethwick Internet
United KingdomBirmingham Wi-fi
United KingdomBirmingham Internet
United KingdomBirmingham Wi-fi
United KingdomOldbury Internet
United KingdomBirmingham Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Smethwick, England

Latest outage, problems and issue reports in Smethwick and nearby locations:

  • bicovico victoria nicholson (@bicovico) reported from Solihull, England

    @virginmedia I pay £22 for sky sports - asked for it to be removed and the price has only gone down £13 . How is that right, fair or legal ?

  • AnnaavfcEdwards edowards (@AnnaavfcEdwards) reported from Birmingham, England

    @virginmedia Still no help for her she’s now back at work tomorrow and not home till 6.30 pm just not good enough !!

  • LB_WFC Liam (@LB_WFC) reported from Willenhall, England

    @virginmedia Internet for the past 3 days has been absolutely awful!

  • MattyladKRO Matt Smith (@MattyladKRO) reported from Birmingham, England

    @virginmedia That service is useless it makes up things that isn’t the question I ask

  • Tricia__Winspur Tricia (@Tricia__Winspur) reported from Birmingham, England

    @virginmedia Parents experiencing continual issues with their Virgin services... have tried contacting Virgin for over month and continually on hold. Now on hold again and this issue needs to be resolved. Elderly parents and no mobile. Any help as this is disgusting service!!

  • Ade1701 Ade1701 (@Ade1701) reported from Dorridge, England

    @virginmedia Why is it your call centres and your web chat give no answer for hours on end, and your website constantly falls over returning error messages.... “Whoops! Something went wrong!” Your customer service is a joke!

  • stumccullagh Stuart McCullagh (@stumccullagh) reported from Solihull, England

    @virginmedia Internet down yet again!!!!! Awful customer service yet again!!!

  • omarqureshi Omar Qureshi (@omarqureshi) reported from Birmingham, England

    @Mattplaysgames7 @virginmedia Looks like the Erdington area is down

  • MattyladKRO Matt Smith (@MattyladKRO) reported from Birmingham, England

    @virginmedia I hung on for 45 mins then you hung up ....disgusting customer service tell me why I shouldn’t just cancel and go elsewhere after suing you for breach of contract

  • LB_WFC Liam (@LB_WFC) reported from Willenhall, England

    @virginmedia It does. The internet will randomly cut out then come back on 2/3 minutes later. I’ve factor reset it via the router setting and a manual factory reset with no luck.

  • Ade1701 Ade1701 (@Ade1701) reported from Dorridge, England

    @virginmedia After a couple more wasted hours and speaking to two more useless, rude and incompetent call centre operatives your customer retention team actually listened. Might help if ALL your call centres were UK based and had some compassion.

  • Ade1701 Ade1701 (@Ade1701) reported from Dorridge, England

    @virginmedia Waited over an hour on hold only to be hung up on by an extremely rude call centre operative after explaining I’m trying to administer my father’s account as he’s just died! @virginmedia you disgust me!

  • fantom_dave DF (@fantom_dave) reported from Dudley, England

    @virginmedia shocking service and support this weekend in the Dudley area. Service constantly down and getting fobbed of by call Center staff asking to reset routers saying it will all work? Now no ones picking up in fact you just keep cut people off and no options to complain?

  • roachie1969 Jeff Roach (@roachie1969) reported from Solihull, England

    @virginmedia what are the customer service hours at the moment?

  • SkulyMusic Skuly (@SkulyMusic) reported from Aldridge, England

    @virginmedia The worst customer service in History gotta be seen to be believed

  • SkulyMusic Skuly (@SkulyMusic) reported from Aldridge, England

    @virginmedia Yes we have done every trouble shooting piece of advice under the sun

  • fantom_dave DF (@fantom_dave) reported from Dudley, England

    @virginmedia The broadband has been off two or three times today again and is off at the moment. I’m sick of this now as both myself and the wife work from home. I’m currently looking at cancelling and alternate providers. The service was fine until Wednesday last week when you did an update

  • alexlowe95 Alex Lowe (@alexlowe95) reported from Birmingham, England

    @virginmedia I’m trying to watch virgin tv through Firefox on my Amazon fire stick, but I keep getting an error message ‘sign in failed’ although it doesn’t even give me the option to enter an email address to attempt to sign in?

  • AnnaavfcEdwards edowards (@AnnaavfcEdwards) reported from Birmingham, England

    No sound on my TV for 4 days, tried all the usual re boots and resets, countless calls to virgin on hold for over an hr only to be cut off, am now waiting for a callback off them that probably won’t come, disgraceful service,can anyone help @virginmedia

  • docsjmann Steve (@docsjmann) reported from Dudley, England

    @virginmedia rubbish customer service. How can you email them. When they don’t provide with the internet to email them about their problems.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • hazel_kinnear hazel kinnear (@hazel_kinnear) reported

    Virgin Media are so awful. We have had no television, wifi or telephone since Sunday 5 December. They say they are going to help and then just ignore your emails.

  • jamiesoncraig Craig Jamieson (@jamiesoncraig) reported

    @virginmedia I had new smart meters installed. Having issues with Wi-Fi connection, ran Wi-Fi connect and it says I need a booster, called and told I need to pay more for intelligent wifi and I can’t get a free booster. Really?

  • markymcgookin markmcgookin (@markymcgookin) reported

    @virginmedia 1/2 An engineer from @virginmedia called yesterday. Advised me the the wrong cable was used by the installing engineer in March. Despite rubbish broadband since installation I was never going to receive the 350 we were promised. Called last night to lodge a formal complaint

  • Charley10666416 Charley (@Charley10666416) reported

    @virginmedia your new hub 5 is a load of b*llocks. It won't connect to devices. There's no help available for it. Had nothing but issues since plugging it in. Given the extortionate amount you charge people each month. Kindly fix the issues!!

  • ABealing Andrew Bealing (@ABealing) reported

    @virginmedia Thanks but service stable for now. It's frustrating when I can't actually speak to anyone when I need to due to high demand/insufficient staff when I am paying £50pm for a service I rely on.

  • FazFk31 faz K (@FazFk31) reported

    @virginmedia The process is a waste of time and does not resolve my issue, can you please speak to whoever you need to and listen to the calls doesn't need to be dragged out unnecessarily.

  • bigbeef10 box2box beef 🇵🇸 (@bigbeef10) reported

    @virginmedia I’ve got a big red ring around the top of my hub and no internet. I have done all the troubleshooting stages and still nothing. Any help ?

  • jaystocky Jamie (@jaystocky) reported

    @virginmedia Had plenty of that, had an engineer come out and do sod all and pretend to do some work. Your company is so flawed and doesn't deserve the reputation it has. Your internet is absolutely awful.

  • bigbeef10 box2box beef 🇵🇸 (@bigbeef10) reported

    @virginmedia Just went through the steps. System says there is a problem but your earliest engineer appointment is Saturday 😫😫😫

  • KiwiGermany Cheek ****** (@KiwiGermany) reported

    My Virgin internet has stopped working a few minutes ago and won't resume. Is there an issue in Islington? @virginmedia