Virgin Media

Virgin Media Outage Report in Smethwick, Sandwell, England

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Smethwick, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Smethwick and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Smethwick, Sandwell, England 02/14/2026 05:25

At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (57%)

    Internet (57%)

  2. Wi-fi (20%)

    Wi-fi (20%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Smethwick, Sandwell, England

The most recent Virgin Media outage reports came from the following cities: Birmingham, Oldbury, Sutton Coldfield, Walsall, Rowley Regis, Tamworth, West Bromwich, Dudley, Stourbridge, Wolverhampton, Brierley Hill, Bilston, Solihull, Wednesbury and Cradley Heath.

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City Problem Type Report Time
United KingdomBirmingham TV
United KingdomOldbury Wi-fi
United KingdomBirmingham Wi-fi
United KingdomBirmingham Internet
United KingdomBirmingham Internet
United KingdomOldbury Wi-fi

Community Discussion

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Virgin Media Issues Reports Near Smethwick, England

Latest outage, problems and issue reports in Smethwick and nearby locations:

  • DickyDodd Dicky Dodd (@DickyDodd) reported from Wolverhampton, England

    @virginmedia You seem to find it very easy to let go a loyal customer of 23 years. You won't be that sad.

  • admcdermott Adam McDermott (@admcdermott) reported from Dorridge, England

    @virginmedia 6 week a ago we lost all service, finally got an appt for yesterday to have cable dug up and reconnected. Engineer rang twice to check contractors had done street work - no. Assured by CS it would be done, it wasn't. Now another 2 weeks! You just don't care!

  • unit_1974 🐺Wolfish (@unit_1974) reported from Birmingham, England

    Made a complaint to @virginmedia 10 days ago via their online service with a 7 day anticipated response time and yet have heard nothing since the acknowledgement of my complaint. This basically sums up my experience over the past year of ineffective response to our issues.

  • DickyDodd Dicky Dodd (@DickyDodd) reported from Wolverhampton, England

    Now holding for 20 minutes @virginmedia Customer retention department obviously trying a different tactic to keep me as a customer I've been with this company since 1997 and this how I have to be treated.

  • unit_1974 🐺Wolfish (@unit_1974) reported from Birmingham, England

    @virginmedia Broadband issues since May 2018. Multiple calls to customer service with no permanent fix. Last time I called I was asked the same questions repeatedly then cut off. Want a new hub that works and a bill review as it’s gone from £65 to £79 since Sept 2018!

  • DickyDodd Dicky Dodd (@DickyDodd) reported from Wolverhampton, England

    So I've been on hold to @virginmedia Customer retentions for 17 minutes... Unreal.

  • DarranAttwell Darran Attwell (@DarranAttwell) reported from Dudley, England

    @virginmedia can someone help me with a bill... I’ve been charged twice for the same bill both times overcharged. And I’m struggling over the phone.. can someone please DM me please

  • xpjxuk Paul Jenkins (@xpjxuk) reported from Walsall Wood, England

    @virginmedia been hounded with call for 2 weeks finally answer to be offered disgusting customer service and when I ask about the offer on the Martin Lewis website told can’t have it please call me or I will be leaving and going to sky

  • unit_1974 🐺Wolfish (@unit_1974) reported from Birmingham, England

    @CapnKink @virginmedia They don’t even respond when you complain. I haven’t got the patience to keep phoning to get a temporary fix. Just gotta decide which service to switch to and they’re gone.

  • andrewanthony83 Andrew Anthony (@andrewanthony83) reported from Codsall, England

    @SuperfastStaffs please let @virginmedia lay their cables in #Bilbrook and #Codsall we need proper #fibre broadband. We are being left behind with the copper solution that @WeAreOpenreach leave us with and it’s getting worse! @south_staffs @GavinWilliamson @StaffordshireCC

  • Plumberguyuk Mike Hamer (@Plumberguyuk) reported from Birmingham, England

    @virginmedia one good thing is I can demonstate in my customer training sessions how not to treat customers, thank you for the material Virgin Braodband

  • simonpunch Simon Pugh (@simonpunch) reported from Wolverhampton, England

    @virginmedia just had the call ended by your overseas call centre not the greatest service in the world!!

  • Plumberguyuk Mike Hamer (@Plumberguyuk) reported from Birmingham, England

    @virginmedia I don't think much will happen given virgin's track record but on the plus side you've given lots of material for my delegates on next Saturdays Customer Service module.

  • Plumberguyuk Mike Hamer (@Plumberguyuk) reported from Birmingham, England

    @virginmedia Just had a look at what you've sent, you lot are a real joke, you screw up and then push customer to do all the work and hope they give up, I surggest you find another job far as possible form customers,

  • Plumberguyuk Mike Hamer (@Plumberguyuk) reported from Birmingham, England

    Virgin Media should be reported to the advertising standards, for lies, what a total load of crap, try getting your customer service telling the truth for a start .

  • GTAssociates GTAssociates (@GTAssociates) reported from Redditch, England

    @virginmedia 8 conversations to cancel our service and cxl confirmed by virgin. Cancellation first made on 28 Feb. Just received a bill and you have billed for April and May. What a shambles you are! Get your act together now! I have paid final balance & no more is due!

  • SammyLouisee_ sammy♥ (@SammyLouisee_) reported from Wolverhampton, England

    So after having problems with @virginmedia mobile decided to join @ThreeUK let’s hope this is a better network 🙌🏻

  • GTAssociates GTAssociates (@GTAssociates) reported from Redditch, England

    @virginmedia Media Services,. We have always passed security and never had this issue before!

  • WestonKerri Kerri (@WestonKerri) reported from Birmingham, England

    @virginmedia absolute joke !! worst customer service provided ! #whybother

  • DickyDodd Dicky Dodd (@DickyDodd) reported from Trysull, England

    @virginmedia media retentions and I got cut off and no call back. Ambismal customer service.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • beccieee77 Becci Wells (@beccieee77) reported

    @virginmedia See my screen shots ....Virgin System is showing this is not available.... 🤓 to do. So as Customer Service you are assuming that I am lieing ??? Please advise of email address to send formal complaint?

  • hautepop Jay Owens (@hautepop) reported

    @virginmedia You're threatening me with a £40 charge for a Superhub that you've never told me how to return. Please fix this: - Tell me how to return it - Tell me how to get the charges waived, given that there is no viable means of contacting customer service. Thank you.

  • PhilDay82 Philly D (@PhilDay82) reported

    @virginmedia Are you understanding what’s going on?!? NOBODY IS GRASPING THE SITUATION. I AM CONSTANTLY TOLD I HAVE FAILED SECURITY SO THEY WILL NOT DISCUSS!!!! I’m so glad other providers can see how awful your service really is. Absolute joke.

  • TammyBevan2 Tammy Bevan (@TammyBevan2) reported

    @virginmedia Not sure I will be calling again, my last call was the issue, if the systems the staff have are not accessible and managers not available to assist them.

  • sipembo Simon Pemberton (@sipembo) reported

    @virginmedia 14 advisors passed between 2 companies today & still no resolution. Why did we sign up for this!!!! Back to @skytv

  • marilyn54463803 marilyn taylor (@marilyn54463803) reported

    @virginmedia Done that and no they won’t , I have been told it’s internal feed back and I won’t be informed of the outcome . So how does that help me .No apology ,offered £20 off my final bill by manager in collections which has not been applied . I rest my case appalling customer service .

  • MisterChristo4 Julio Geordio (@MisterChristo4) reported

    @virginmedia The complaint was raised 3/12/21 where I asked for a final response from Virgin so I could escalate to ombudsman. Giving 28days to reply from your own guidelines you are falling far short of what is acceptable

  • 4Karnz KARNZ🥤 (@4Karnz) reported

    The day my contract runs out with @virginmedia is the day I’ll be at peace, very poor.

  • Traceymichell28 Tracey j (@Traceymichell28) reported

    @virginmedia What good is that,it tells me what I already know, they keep saying a time it'll be fixed and it never is.

  • chrisdarke42 Chris Darke (@chrisdarke42) reported

    Internet goes down, call @vmbusiness to be told my device won't switch to mobile backup because 'there is no reported outage'... 'Well that's what Im reporting!' but apparently it's confusing terminology used by the support staff.. if thats the case then change it!