Virgin Media Outage Report in Smethwick, Sandwell, England
Why is my Virgin Media service not working?
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If you are having issues, please submit a report below.
The latest reports from users having issues in Smethwick come from postal codes B67 .
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
Problems in the last 24 hours in Smethwick, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Smethwick, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
- Internet (56%)
- Wi-fi (21%)
- Total Blackout (10%)
- TV (8%)
- E-mail (4%)
- Phone (2%)
Live Outage Map Near Smethwick, England
The most recent Virgin Media outage reports came from the following cities: Birmingham, Wolverhampton, Oldbury, Walsall, West Bromwich, Dudley, Wednesbury, Bilston, Solihull, Tamworth, Smethwick, Willenhall, Rowley Regis, Halesowen, and Stourbridge.
| City | Problem Type | Report Time |
|---|---|---|
 Birmingham
|
Internet | 1 hour ago |
|
Birmingham
|
Internet | 2 hours ago |
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Wolverhampton
|
Wi-fi | 2 hours ago |
|
Birmingham
|
Wi-fi | 3 hours ago |
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Birmingham
|
Internet | 12 hours ago |
|
Oldbury
|
Internet | 13 hours ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Smethwick, England
Latest outage, problems and issue reports in Smethwick and nearby locations:
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Helen Rollins (@kittykatrollins) reported from Birmingham, England@virginmedia hi. Trying to get through to you but permanently met with an automated voice. Please can someone contact me. We’ve been having broadband issues for a long time. tried to log into the hub but it says someone else is already logged in. We really need support from you.
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Abbie Walters (@abbiewx_xo) reported from Kidderminster, England@virginmedia Any advice on why our virgin media boxes have just decided to stop showing some channels. It says error code (W02) and this is on TLC which we used to watch daily?? Joke. What’s the point in paying for for a service which isn’t being provided?
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Omar Qureshi (@omarqureshi) reported from Birmingham, England@virginmedia What's the procedure if this isn't rectified? It's not a unusual request, yet I'm around 10 days without phone service.
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Lacie_Adams (@Lacie_Adams1) reported from Wednesfield, England@virginmedia Back up and running but disruption in service and recorded programmes. With the amount of issues I've had since being with you, not once do I get an apology or money back for service I cant use
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Fubz (@Fubz21) reported from Dudley, England@Angriper @virginmedia @SkyUK If I could get Sky here (at least decent speeds) I'd have switched years ago mate. Although, the way things are going, I'd be better off with poor download speed and uptime, rather than super fast speeds and always down.
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Lacie_Adams (@Lacie_Adams1) reported from Walsall Wood, England@virginmedia Havent spoken to anyone since my post there are issues in my area which means I have no internet and no TV, during lockdown this is not the most ideal situation 2 nights in a row after finishing work! Been down for over an hour so far that I know of as thats when i got home
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Lacie_Adams (@Lacie_Adams1) reported from Wednesfield, England@Phlebian @Truthisaperspe1 @virginmedia If you go to there website and type in your postcode it states if there are issues in the area. I am aware of how to report issues and how to check for them without making contact, when call always same response of the script they have in front of them. No human aspect to the cal
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Lacie_Adams (@Lacie_Adams1) reported from Wednesfield, England@Truthisaperspe1 @virginmedia I do inform them of the issues.
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David Ward (@ADaveWard) reported from Wolverhampton, EnglandThanks for the reply @virginmedia but in your instructions following your system check on your site it states you will be sending a signal to my hub to improve something. Nowhere does it date for me to do a pinhole reset. So which is correct because you need to correct something
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. JAY! (@JamieEveriss) reported from Dudley, England@virginmedia can you please advise how I’m able to log a complaint?
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Aaliya (@Aaliya_UK) reported from Birmingham, England@virginmedia Not officially complained as hoped it would be resolved due to repeated reassurances I’ve had! Shouldn’t have to log a complaint for your error (verified by your engineers)! Cost of GP Partner husband (&my) time far exceeds cost of line rental we are paying for no landline!
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Lacie_Adams (@Lacie_Adams1) reported from Walsall Wood, England@virginmedia There are known issues in my area. Apparently 2 days in a row at, what i would imagine, are peak times. I seriously need to consider a new provider. This is getting beyond a joke for the money that I pay
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Lacie_Adams (@Lacie_Adams1) reported from Walsall Wood, England@virginmedia Come back home from work and all services are down again.... 2 days in a row...reported the issue... couldnt speak to a person... robot told me to wait 10 minutes and my problems will be fixed.... let's see what happens John
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Jason Sheldon (@Junction10) reported from Walsall Wood, England@virginmedia It always used to. It sees my address from the postcode & gives me the house number and street to choose, then asks me to complete a form for you to contact me to tell me within 10 days if the service is available in my area. It used to be instant, but no-one ever did contact me.
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Martin Clarke (@MartinClarke165) reported from Birmingham, England@virginmedia are the worst I’ve known them in 15 yrs! I’ve had no tv for the last few days and an engineer coming in a week! Really! Also have an outstanding contract issue since March 23rd. Promised call back by managers but never comes. Avoid them!!
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Lacie_Adams (@Lacie_Adams1) reported from Wednesfield, England@virginmedia Someone actually looking into my account, the issues I've had and money back would be nice
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STEEEB (@mavMclovin77) reported from Birmingham, England@virginmedia been very poor,in B29, had the hub replaced Friday,still no better,awful service
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Aaliya (@Aaliya_UK) reported from Birmingham, EnglandHad v patchy internet, when @virginmedia resolved it in April, they connected the wrong cable, cutting off our landline for pt calls (mobile blackspot) Numerous promises frm managers @virginmedia & “urgent service requests” since. Last engineer visited yest. Still not resolved😡
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Fubz (@Fubz21) reported from Dudley, England5th time today @virginmedia has gone down, got zero work done and no response from customer services. Last straw for me this, as if I'm not under enough stress from work as it is!
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Simon Froggatt (@FroggattSimon) reported from Solihull, England@davo1982 @virginmedia Went down in B92 also Fudgy. Up again after 45 mins. Does crash too often
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Ninja Embellish (@pastymuncher86) reported@virginmedia I've left this several days now and you're clearly just ignoring the abysmal service you provided. Please let me know how I request a refund.
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Stuart Kean (@kean_stuart) reportedIt's almost as if @virginmedia don't want you as a customer sometimes. Every time you try to set up something via their website you get right to the end.... then you get the "Oops, something's gone wrong - this is awkward" message. Every. Single. Time.
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Sophia Fox (@sophiarenard854) reported@virginmedia I hope I don’t have the problems others seem to! 🎄
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🎄⛄️AaronClarke☆⛄️🎄 (@aaronclarke24) reported@virginmedia why does my wifi drop every 15 mins, been like this for about a month, you never answer the phone, literally used about a weeks worth of wifi in a month. Your service is ****
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Peter (@The_IT_Hedgehog) reportedAnybody else having problems with Virginmedia e-mail?
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VS (@ryonakata) reported@virginmedia Bromley, Area 21. Is there still an issue as our Internet connection has been unavailable all day so far
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Rebecca (@Reblou3Rebecca) reported@Wigalike @MichaelRosenYes @virginmedia Had exactly the same problem with my grandfather.
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Stevie D (@stevie8abes) reported@virginmedia #broadband down again! Time to find a new provider.
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Mutzy (@MutzUk) reported@virginmedia Still making (unfair) demands of me at the end of my contract, harassing me with multiple texts per day, whilst continuing to ignore a formal complaint I have now lodged THREE times. @Ofcom any danger of you taking notice yet? Or still too scared of Virgin Media?
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Steve Aldridge (@wales_steve) reported@MichaelRosenYes @KevinPascoe @virginmedia I had problems here but it was with my Samsung TV. Using BT services, everything worked fine but the App wasn't having it on the tele.