Virgin Media Outage Report in Smethwick, Sandwell, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Smethwick, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Smethwick and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (19%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Smethwick, Sandwell, England
The most recent Virgin Media outage reports came from the following cities: Birmingham, Oldbury, West Bromwich, Walsall, Wolverhampton, Dudley, Solihull, Bilston, Sutton Coldfield, Rowley Regis, Wednesbury, Cradley Heath, Brierley Hill, Tamworth and Redditch.
| City | Problem Type | Report Time |
|---|---|---|
 Birmingham |
Internet | |
| Birmingham |
Internet | |
| Birmingham |
Total Blackout | |
| Birmingham |
Total Blackout | |
| Oldbury |
Wi-fi | |
| Birmingham |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Smethwick, England
Latest outage, problems and issue reports in Smethwick and nearby locations:
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Ken Hawkins
(@BlytheMatters) reported
from
Solihull, England
Patience with @virginmedia getting tested again. And of course, when broadband is down my data is being charged
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Dave
(@davecres) reported
from
Walsall Wood, England
@virginmedia No days no known problem but clearly with so many people waking up this morning and posting on twitter issues there must be an issue somewhere. Eg one of your switches down or dhcp server not issuing an IP to the hub so it can’t continue
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Amrit Pahal
(@AmritPahal) reported
from
Walsall Wood, England
@virginmedia absolutely pathetic service, trying to run a business that relies on taking cards payments,I switched to you for the secureness of the line over fibre, since I’ve switched I’ve had more down time than standard internet! Callled up told nothing can be done until 9am!!
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Mercedes Hodson
(@mercede72928186) reported
from
Wednesfield, England
@Ord_Norm_Bloke Yes Virgin media Wi-Fi is a bit crap I agree
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di
(@dianej1980) reported
from
Birmingham, England
@virginmedia Mobile service
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di
(@dianej1980) reported
from
Birmingham, England
Senior manager at @virginmedia has no customer skills what so ever telling me his going to terminate my contract because of an issue with my bank card that they have since taken payment from month after month same issue defo will not reccomend to anyone
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𝕠𝕠𝕗𝕥𝕓𝕓𝕫 🦊
(@ooftbbz) reported
from
West Bromwich, England
@virginmedia It’s back up now thanks, was down for about 2 hours 🥰
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Craig
(@cra1gs) reported
from
Birmingham, England
@virginmedia having problems again with the internet. Apparently your app says it’s fine. It’s not. Sort it out.
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Craig
(@cra1gs) reported
from
Birmingham, England
@virginmedia Yes tried that and just called ur CS centre. Once again the person who took the call couldn’t care less. This is the 2nd time this month it’s gone down without any explanation or compensation
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Emma Neachell
(@thephdrunner) reported
from
Birmingham, England
When you’re trying to work from home and your @virginmedia broadband just ‘dies’ without any warning. Please don’t let this be the start of months of issues again 🙁
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𝕠𝕠𝕗𝕥𝕓𝕓𝕫 🦊
(@ooftbbz) reported
from
West Bromwich, England
@NeoThe1_ @virginmedia Ugh ours has been down for about an hour now 🙄
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gez
(@gezjb) reported
from
Birmingham, England
@virginmedia you couldn’t get your customer service any worse if you tried ! Shocking
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Jo Darby
(@JoDtw) reported
from
Birmingham, England
@virginmedia There isn't a fault. It's never been particularly good.
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Saqib
(@Saq5000) reported
from
West Bromwich, England
@virginmedia The problem has sorted it self out for some reason as I got a message telling me that picture settings were updated when I had turned the box off for a whole day and turned it on again this morning
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Craig
(@cra1gs) reported
from
Birmingham, England
@virginmedia Yes it does. Apparently there is a known issue in the area and it won’t be fixed until 12 tonight. This is not good enough
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Daniel Giacaman
(@dgiacamand) reported
from
Birmingham, England
@virginmedia My broadband it's not working. Yesterday around 1am stoped working.
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Peter Brocklehurst
(@pasty_pete) reported
from
Solihull, England
Congratulations virgin media what a bunch of ***** phone them with a problem and they can’t even operate there phone lines and don’t understand how there cable box actually works bell ends
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john giles
(@GiLESzzzzz) reported
from
Walsall Wood, England
@virginmedia I also have been trying do do live chat but that doesn't work either
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Bex
(@Bexybexxo) reported
from
Dorridge, England
Seems to be issues with Virgin Media at my parents #mehhh
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liam⚽️
(@liam_S126) reported
from
Birmingham, England
@virginmedia your v6 box is actually awful
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Ollie Jeffery
(@JefferyOllie) reported
@virginmedia Oh yes use the data on my phone to look at if @virginmedia I pay for and see if it working. Silly me. I pay Virgin to check there service! I fed up with this
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QueenofOversharing
(@Kayleidogyn) reported
@DannyUK @virginmedia I hate the “those offers are for new customers” bullshit. Yeah, we don’t give good deals to ppl who’ve paid thousands and thousands over the years. **** you lot!
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Alex 🚀
(@aif_alex) reported
.@virginmedia fix my internet of I’m switching providers and suing for breach of contract
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Lee Fellows
(@LeeFellows83) reported
@virginmedia how do I cancel my subscription?
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a⁶
(@grxwxl) reported
@virginmedia hi 👋🏽 no internet all day, been down since the morning through till now - have reset hub via reset button, then turned it off for 10 mins and back on still no joy - been on the phone that didn’t help and been on hold for what feels like a lifetime
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Me #MakeVotesMatter #DefundCarbon #DFIU
(@TBallam) reported
@virginmedia just spent another > 30 mins of my life that I won't be getting back and was told they can't give me the new GRE username and password! The internet has been down for over 6 days now on a connection with a 24hr fix after first fault notification!
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DannyUK #BLM
(@DannyUK) reported
@Kayleidogyn @virginmedia The trick with virgin is to cancel. Refuse any and every offer they give you. They'll call you within a week with an even better offer to stay. Then it's up to you whether you take the lower offer for the **** service they provide or go to a half decent provider!
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Kathryn Malone
(@KathrynMalone19) reported
@virginmedia Been online all day and no customer relations person has contacted me. This is absolutely atrocious customer service!
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Chetz
(@C14ETN) reported
@virginmedia @O2 Let’s hope O2 customers service and how they look after valued customers is a millions times better then virgin media’s non existent level of service!
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Grant Burnip
(@GrantBurnip) reported
@virginmedia Hi, the reason I wanted an email was for two organisations to work together to resolve an issue, would the complaints team pick this up to resolve and liaise with oppo?