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Virgin Media

Virgin Media outages and service status in Smethwick, England

Problems detected

Users are reporting problems related to: internet, tv and wi-fi.

Full Outage Map
  • Virgin Media generated 13 outage signals in the last 24 hours around Smethwick, including 12 direct reports.
  • The most common problems reported in this area mention Internet, TV, and Wi-fi.
  • The most recent signal from this area was received May 19, 11:42 AM GMT+1.
  • 39% Internet (39%)
  • 37% TV (37%)
  • 12% Wi-fi (12%)
  • 7% Total Blackout (7%)
  • 5% E-mail (5%)
  • 1% Phone (1%)

The latest reports from users having issues in Smethwick come from postal codes B67 .

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Smethwick, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Smethwick, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

May 19: Problems at Virgin Media

Virgin Media is having issues since 06:40 AM GMT. Are you also affected? Leave a message in the comments section!

Live Outage Map Near Smethwick, England

The most recent Virgin Media outage reports came from the following cities: Birmingham, Oldbury, West Bromwich, Bromsgrove, Wolverhampton, Bilston, Tamworth, Brierley Hill, Stourbridge, Walsall, Sutton Coldfield, Solihull, Dudley, Kidderminster, and Kingswinford.

CityProblem TypeReport Time
Birmingham Internet 7 minutes ago
Birmingham Internet 46 minutes ago
Oldbury Internet 2 hours ago
Birmingham Internet 3 hours ago
Oldbury Total Blackout 11 hours ago
West Bromwich Internet 12 hours ago

Nearby cities with recent reports

Birmingham

43 recent signals

7 minutes ago
Oldbury

12 recent signals

2 hours ago
Wolverhampton

10 recent signals

2 days ago
Solihull

6 recent signals

5 days ago
Brierley Hill

4 recent signals

5 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Smethwick, England

Latest outage, problems and issue reports in Smethwick and nearby locations:

  • TheShannimal_
    TheShannimal🔜#i70 (@TheShannimal_) reported from Kidderminster, England

    @Cplcash @virginmedia Problem is other providers are so slow at installing fibre cables that most have no choice but to go with VM

  • measlewolf
    Steve Lees (@measlewolf) reported from Dudley, England

    @virginmedia I understand that your systems were down last night, which happens, but I’ve been on hold for 30 mins this morning. We have a text to say it’s resolved but it isn’t. I just need to speak to someone please.

  • iamscorchy
    iamscorchy (@iamscorchy) reported from Wednesfield, England

    @virginmedia Experiencing issues in your area there is a technician in the area but still doesn't explain why my routers fans go really loud and disconnected from everything I have to keep resetting to get it back to normal then on top get "issues in my area" like always

  • measlewolf
    Steve Lees (@measlewolf) reported from Dudley, England

    @virginmedia Yes, the fault dates back from the 25th August and hopefully a fix will be made tomorrow, if not an engineer is booked for next week. When I finally got through the team were very helpful

  • nealesj
    Simon Neale (@nealesj) reported from Swindon, England

    Hey, ‘RP,’ again, @virginmedia is down. The lack of resilience is shocking and embarrassing for a major broadband provider. #VirginMediaDown #VirginMedia

  • richardcbishop
    Richard C. Bishop 🏃‍♂️ (@richardcbishop) reported from West Bromwich, England

    @Damien_Clyburn @virginmedia They're appalling. I've had business version for 10 years. BT never miss a beat. Outstanding. Get rid of them.

  • CaseyRain
    Casey Rain (aka S-Endz) (@CaseyRain) reported from Birmingham, England

    Causing me to drop out of a work meeting once every 10 minutes. Oh, and Virgin tried to blame it on my hardware? Except... My neighbour is seeing the EXACT same thing. This wasn't happening before the outage. @virginmedia why am I paying you lots of money for a spotty connection?

  • BeardPunk
    Beard Punk (@BeardPunk) reported from Birmingham, England

    @virginmedia Hi. The team have also said that the issue isn’t resolved though? Everything has been reset multiple times this morning and still the same issue.

  • tarun65170952
    tarun (@tarun65170952) reported from Birmingham, England

    @virginmedia Im getting slow speeds on my broadband. My package is volt and which should be 250mbs im getting less that half of that. Please ask your team to look into this

  • ReissOmari
    Gordé 🦩 (@ReissOmari) reported from Birmingham, England

    @virginmedia It’s on both WiFi and wired. At this present moment I’m unable to get ANY network from the router on both.

  • stumccullagh
    Stuart McCullagh (@stumccullagh) reported from Solihull, England

    3 weeks now with limited TV yet still paying over £100 a month for svcs I’m not getting , I’m fobbed off on the phone that engineers are working on the issues , they’re clearly not can someone reimburse me @virginmedia

  • RefinedSavage
    Dani Grim (@RefinedSavage) reported from Dudley, England

    Seems like @virginmedia is completely down in our area, I can't even access their support site to log a problem. Also it appears that @O2 is having some sort of issue, my mobile data connection is so slow that royal mail could be a viable messaging alternative.

  • ReissOmari
    Gordé 🦩 (@ReissOmari) reported from Birmingham, England

    Mad that I pay £71 a month for 350mbps a month for @virginmedia for them to only supply me with 40mbps, internet is barely moving, can’t even load basic web pages on my MacBook or phone. Problems in the Birmingham area??

  • laticwolf
    Alex (@laticwolf) reported from Bradmore, England

    @virginmedia good work 👏🏼 issues with WiFi being down constantly as soon as £7.50 monthly bill increases comes in! Currently on hour 5 of no internet and not due to be fixed before 1am 🙃

  • ReissOmari
    Gordé 🦩 (@ReissOmari) reported from Birmingham, England

    @virginmedia Hi, I’m getting around 80mpbs now, should be 350 though, when I try and test it says there’s a problem in the area, but no further information

  • redron1975
    Ronnie Harris (@redron1975) reported from Walsall Wood, England

    @virginmedia guess what ********* your system is down again. Useless pricks.

  • xsasix
    freckles n dimples (@xsasix) reported from Woodside, England

    @virginmedia how do you check the mobile phone signal in your area? I’ve had nine for a few days

  • measlewolf
    Steve Lees (@measlewolf) reported from Dudley, England

    @virginmedia I’m currently on hold. My mum is in her 70’s and waited in for an engineer only for them to send a text 10mins before to say you were coming in the 26th. The original appointment was the 21st and her TV service has been down for well over a week.

  • stumccullagh
    Stuart McCullagh (@stumccullagh) reported from Birmingham, England

    @virginmedia The TV goes all distorted I’ve done webchats phone calls the lot nothing has been resolved was told it was a problem in the area , neighbours have had no issues happened still have issues now but not as often but it’s a bit annoying esp when I’ve not had any money off

  • OpiniatedOne1
    Pretentious Opinions (@OpiniatedOne1) reported from Walsall Wood, England

    @virginmedia its nice you’re offering new customers ridiculously cheap deals but charging prices through the roof for an inferior service for a customer of nearly 20 years #CostOfLivingCrisis

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • didtheydiecom
    Grim Reaper (@didtheydiecom) reported

    @jomickane @Benleo @virginmedia Vodafone. I mean they all ******* suck but Vodafone sucks least at the moment.

  • Mat_Man_Miracle
    Andy Nightingale (@Mat_Man_Miracle) reported

    @Benleo @virginmedia They are without a doubt the worst. I'm in a cable area and they jack the price up every 6/12 months and send a letter out confirming. Had an issue they never, ever sorted despite promises and engineers saying it would be. Never again.

  • IlPoofto
    The Emperor Poofius Maximus (@IlPoofto) reported

    @Benleo @virginmedia No customer service in the evenings and weekends, when people are most likely to need it...

  • AnthonyJames03
    Anthony James (@AnthonyJames03) reported

    @IanLythgoe4 @virginmedia Dude switch to Sky. I heard so much bad about them, but has been amazing ! Customer service is so much better than virgins was and I was with them 7years

  • finalstand79
    just me (@finalstand79) reported

    @Benleo @virginmedia are shocking, offered me a contract with Netflix, didn't get it , made a complaint , did nothing other than acknowledged i made a complaint and my signal is always shocking. Warned so many people about them

  • lionking2014
    Martin (@lionking2014) reported

    @tracy_s1 @virginmedia yes same, says "intermittent signal" issue

  • Lilhoodxx
    ℭ•❯❯❯❯ (@Lilhoodxx) reported

    How can I unlink my Netflix from Virgin Media? Netflix is with my package via Virgin Media but I never activated it through Virgin Media cause I wanted my Netflix separate but it automatically did it. I want it removed so it can be separate. @virginmedia

  • Cakes6G
    Cakes6G | Art on Objkt (@Cakes6G) reported

    @Benleo @virginmedia Kicked them years ago, awful service. Awful products.

  • Limey31649474
    Limey (@Limey31649474) reported

    @Benleo @virginmedia Same experience over weekend. Too much to write here but the worst I’ve been seen, incompetent beyond compare. Will be cancelling and expect them to wave the £108 they want to charge me to do so. Have a complaint raised, apparently I can’t respond to it for 8 weeks! Crap.

  • apgloria
    adrian warren (@apgloria) reported

    @Benleo @virginmedia They cannot be worse the Vodafone or BT, maybe as bad, but impossible to be worse