Virgin Media Outage Report in Smethwick, Sandwell, England
No problems detected
If you are having issues, please submit a report below.
The latest reports from users having issues in Smethwick come from postal codes B67.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Smethwick, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Smethwick and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
-
Internet (57%)
-
Wi-fi (21%)
-
Total Blackout (10%)
-
TV (7%)
-
E-mail (3%)
-
Phone (2%)
Live Outage Map Near Smethwick, Sandwell, England
The most recent Virgin Media outage reports came from the following cities: Birmingham, Wednesbury, Oldbury, West Bromwich, Dudley, Bilston, Solihull, Tamworth, Smethwick, Wolverhampton, Redditch, Walsall, Willenhall, Rowley Regis and Halesowen.
| City | Problem Type | Report Time |
|---|---|---|
 Birmingham |
Internet | |
| Wednesbury |
Internet | |
| Birmingham |
Total Blackout | |
| Oldbury |
Internet | |
| Birmingham |
Total Blackout | |
| Oldbury |
Total Blackout |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Smethwick, England
Latest outage, problems and issue reports in Smethwick and nearby locations:
-
Mike Hamer
(@Plumberguyuk) reported
from
Birmingham, England
Lloyds Bank is proberly the worst bank with the worst ideas of customer service I have come across in my life even worse than virgin media, your laughable and ameture approach to customers is pathetic, I should be using you as a example of bad customer service in my next series
-
Dave Hunter
(@DNhunter85) reported
from
Birmingham, England
@virginmedia shocking customer service
-
✮｡ 👑🖤 𝟨𝒻𝓉𝟥𝒬𝓊𝑒𝑒𝓃 🖤👑✮｡ 🏴
(@6ft3Queen) reported
from
Birmingham, England
@virginmedia down again 😤
-
🐰 Louise Owen 🐇
(@LovesBunnys) reported
from
Birmingham, England
@virginmedia Thanks i will be talking to them regarding the matter, as i don't feel virgin listened to me or took my complaint seriously.
-
mark shaw
(@markshawnwo) reported
from
Birmingham, England
@virginmedia 45 mins and counting been transferred 2 times told different things each time what is wrong with your customer service
-
Rhi
(@Xxx_Rhi_xxX) reported
from
Birmingham, England
@virginmedia no signal on mobile in Birmingham. Cant make calls, text or use data! Also not seen the 'reimbursement' from the last disaster #sortitout
-
Drew J Hoskins-Smith
(@CubDJS) reported
from
Dudley, England
@virginmedia The complaint should have been received from two days ago. But yes, we'll see what happens.
-
Roger Leitch
(@notdodgy) reported
from
Solihull, England
@virginmedia After an hour in a chat session, which involved factory reset of hub, the problem persists. Agent then goes and checks to advise a fault in my area - estimated fix this evening. Wondering if I am now back into the old fortnightly failure cycle..
-
Mat 🏳️🌈
(@EgglestonMathew) reported
from
Birmingham, England
@virginmedia Nope no difference . Usually do this 3 times a day and normally solves the problem
-
Chris Roberts
(@djchrisr) reported
from
Dudley, England
@virginmedia 17th May I sent my complaint. It's getting very close....
-
Mark
(@MarkMarky222) reported
from
Solihull, England
@virginmedia absolutely disgusted with Virgin media’s service and customer service. Bill jumps up £20 form last month and been on the phone trying to speak to someone about it for 52 minutes now. Roll on July 12th when my contract finishes.
-
Amrit Singh
(@MrASingh) reported
from
Birmingham, England
@virginmedia hey, what’s going on with your internet! It’s not working and it crashed one of my live streams I was on. Your status page is also down too!
-
Drew J Hoskins-Smith
(@CubDJS) reported
from
Dudley, England
@virginmedia Yes, the Complaints team have just parroted the same statements back to me without listening to me as an actual person and advised me to talk to the movers team, which is confusing as the Complaints team should be the overall team to raise a complaint with, not just hand it off.
-
🐰 Louise Owen 🐇
(@LovesBunnys) reported
from
Birmingham, England
@virginmedia Hi i last contacted you guys on the 27th May 2019 and i still have had ni response from you guys about a complaint i put in last month could you please look into this matter for me please. Mrs Dews
-
tonymartin
(@tonymartin82211) reported
from
Birmingham, England
@virginmedia is there anyway that I can stop this infernal Tivo box recording stuff on my suggestions that I would never dream of watching, it's doing my loaf in.
-
Infamous Suk
(@InfamousSuk) reported
from
West Bromwich, England
One of the worst things i have ever done is move from @EE mobile to @virginmedia mobile as 4g is slower than a slug... currently getting 0.48mbps even my school internet was 2mb 15 years ago pdl 😡😡
-
🐺Wolfish
(@unit_1974) reported
from
Birmingham, England
Starting to have all the same Connectivity problems with @virginmedia as before even now we have their “best” hub. Fed up of having connectivity issues with our supposedly connected home. One minute it works, the next it stops for no reason. All settings checked and correct.
-
Chris Roberts
(@djchrisr) reported
from
Dudley, England
@virginmedia I've already tried calling. The agent wouldn't accept what I was saying and basically called me a liar so I tweeted you & you advised me to file a complaint on the website to which I've received no response at all. I feel my only chance of a result is to take it to CISAS.
-
mark shaw
(@markshawnwo) reported
from
Birmingham, England
@virginmedia I'm trying to get our bill down paying 134 a mouth is to much got the VIP package the first caller said could get it down to 99 then said no because we can't get 500 mb in our area got cut off now been on phone another 50 mins
-
Evan Joanette
(@EvanJoanette) reported
from
Birmingham, England
@virginmedia Have to assume the cold-calling up-selling team aren't aware when customers have canceled their cable TV just a few months ago with notes to say they're only watching Netflix and want to pay less than £30. I try not to be rude, but seems a bit unfair on the team.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
Mark Clawson
(@kramnoswalc) reported
@virginmedia i don’t seem to be getting anywhere near your guaranteed broadband download speed on my M200 broadband, i’m getting about 33Mbps and 14Mbps, ive tried to contact through online app for help, but getting nowhere, Area ref 14, can you advise what i can do
-
David Goodfellow
(@davegoodie) reported
@virginmedia (2/2) by delaying as you have, we’ve been charged two direct debits for services we aren’t receiving and couldn’t cancel for fear that you would negatively impact our credit score. Virgin do not care about its customers, we’ve been let down by every single dept. Incl. the CEOs
-
Felli
(@AskFelli) reported
@virginmedia I'm not expecting troubleshooting, this is not an issue that can be troubleshooted on my end. I want you to escalate for a global fix. The error message is related to the game and says it fails to connect, nothing loads after the client launches and only when the VPN isn't on.
-
Karen Gannon
(@kazzab1966) reported
@virginmedia No status problems...just poor service and now you're threatening to suspend my services as your system hasn't picked up a part payment I made...disgusting customer service
-
Donna Caslin
(@caslin_donna) reported
@virginmedia I don't doubt for a minute how hard you're all working to get through the queries & calls but i feel like I've been pushed to the side & I'm expected to get on with it or resolve the issue myself!!
-
Andrew Sykes
(@Sykesy21) reported
@virginmedia I'm having broadband issues and the 0345 number for your call centre isn't working. I need some help as it's gone off and I'm working from home.
-
Gail murphy
(@derekmurphy41) reported
@virginmedia I want to cancel a sky sports/cinema package and after spending ages online it seems this can only be done over phone however your phone lines aren’t being answered!! Please can you advise as don’t want an unwanted bill!
-
terry
(@onthesnaffle) reported
@virginmedia @KatieCraigx The ******* state of this reply. Out of all of this that this girl has said you try to point the blame at her? Your Twitter team is just like your customer service on the phone, absolutely useless, like speaking to a brick wall. Horrible lying bastards conning people out of money
-
Alexandre Leprêtre
(@AlexLepretre) reported
@virginmedia are you aware that your customer service phone number still doesn't work?
-
Suzanne Atkin
(@suzanneatkin1) reported
@virginmedia how can I stop ‘Virgin Media Technical Support’ overseas call centre calling me please? 8 calls now in 3 days and I’m not even a customer. Told the last caller this and he shouted and hung up on me!