Virgin Media outages and service status in Smethwick, England

Problems in the last 24 hours in Smethwick, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Smethwick, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Smethwick, England

The most recent Virgin Media outage reports came from the following cities: Birmingham, Bromsgrove, Sutton Coldfield, Tamworth, Stourbridge, Walsall, Bilston, Dudley, Wednesbury, West Bromwich, Rowley Regis, Brierley Hill, Oldbury, Wolverhampton, and Solihull.

City	Problem Type	Report Time
Birmingham	Wi-fi	13 hours ago
Birmingham	Internet	13 hours ago
Bromsgrove	Internet	14 hours ago
Birmingham	Internet	14 hours ago
Birmingham	Total Blackout	14 hours ago
Birmingham	Total Blackout	14 hours ago

Nearby cities with recent reports

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Virgin Media Issues Reports Near Smethwick, England

Latest outage, problems and issue reports in Smethwick and nearby locations:

• 
  Jot Shoker (@jot_shoker) reported 6 seconds ago from West Bromwich, England

  I purchased @virginmedia high speed wifi but they are not giving a proper service We are totally frustrated

• 
  Stuart McCullagh (@stumccullagh) reported 30 seconds ago from Solihull, England

  @IanMurphy111 @virginmedia I am mate awful service

• 
  Frugalista (@frugalista1) reported 1 minute ago from Dorridge, England

  @virginmedia Typical Virgin Media response. Passing me on. Not actually solving the problem. I will never come back to @virginmedia and will advise all my friends never to think of using you.

• 
  iamscorchy (@iamscorchy) reported 5 minutes ago from Wednesfield, England

  Virgin media is literally dog! Worst thing I've done is keep renewing with you every year next year 100% going with bt! Forever dropping out reconnecting utter pointless meant to be 1gig complete waffle! @Virgin #virginmedia

• 
  TheBosz (@kolapoagunbiade) reported 5 minutes ago from Birmingham, England

  @virginmedia Unfortunately, you dont have a ticketing system or cobtact email to track issues, rather a phone system that requires you to wait forever to get through to an agent. A/c number: 095063606. I was charged x2.5 of what i was tp pay.

• 
  Beard Punk (@BeardPunk) reported 13 minutes ago from Birmingham, England

  @virginmedia Hi. The team have also said that the issue isn’t resolved though? Everything has been reset multiple times this morning and still the same issue.

• 
  Evan Davis (@EvanD) reported 20 minutes ago from Solihull, England

  @virginmedia 2/ Despite that issue being due to a junction connection in the cabinet in the street, the op seems to refuse to look at that and just wants to reboot my router. Also claims it is due to my use of Modem Mode. Is there anyone in the UK I can contact regarding this?

• 
  iamscorchy (@iamscorchy) reported 22 minutes ago from Wednesfield, England

  @virginmedia No it doesn't feel hot it randomly starts the fan really loud and doesn't stop its on top of a cupboard not close to any walls ect it's cleaned still have the problem at least twice a week

• 
  Stephen Bennett (@Stephen12857059) reported 22 minutes ago from Birmingham, England

  @virginmedia Nobody has called me and the WhatsApp chat is very frustrating and not dealing with the issue. This is very simple, I was sent contract paperwork with an agreed monthly fee of £86.75. Why have I paid two months of excessively higher payments. I should have left VM

• 
  Stuart McCullagh (@stumccullagh) reported 24 minutes ago from Solihull, England

  @virginmedia TV completely down this morning ,it’s been intermittent since September nobody helps me just fobbed off. Who is the ombudsman over you I can complain to? I’m no longer prepared to keep paying for services I’m not getting.

• 
  Gordé 🦩 (@ReissOmari) reported 24 minutes ago from Birmingham, England

  Mad that I pay £71 a month for 350mbps for @virginmedia Broadband for them to only supply me with 40mbps, internet is barely moving, can’t even load basic web pages on my MacBook or phone. Problems in the Birmingham area?

• 
  Stephen Bennett (@Stephen12857059) reported 26 minutes ago from Birmingham, England

  Once again the Internet Orovider that claims to be the best @virginmedia, has an outage. I bet all my savings there would be significant kick back if the directors didn’t get paid, because the Lady dealing with their account cannot get online. Time has come for change #cancelVM

• 
  ch Saqib (@saqibsvideos) reported 28 minutes ago from Birmingham, England

  Rubbish network is @virginmedia can't recommend to anyone one of the worst customer service

• 
  Evan Davis (@EvanD) reported 30 minutes ago from Birmingham, England

  @virginmedia Yes I’ve done that. My connection drops out for a minute or so every 30-60 mins. Hard to replicate. My account has notes regarding the reason why the credit was given last time. Ideally I don’t want to wait so long for the same issue to be fixed.

• 
  Stuart McCullagh (@stumccullagh) reported 32 minutes ago from Solihull, England

  All TV boxes playing up , had issues for a couple of days now can’t get through on phones is there any issues in B37 area ? @virginmedia also I’ve been waiting nearly 2 years for my wifi booster

• 
  Gordé 🦩 (@ReissOmari) reported 43 minutes ago from Birmingham, England

  And just like that my @virginmedia is off again, no internet whatsoever. Embarrassing service from them, very disappointed and frustrated.

• 
  Simon Neale (@nealesj) reported 45 minutes ago from Swindon, England

  @virginmedia Dear ‘RP,’ I find your tone unacceptable. I don’t care how many times you’ve had to repeat the statement; customers are paying for a service they’ve not been getting, so dial down your level of obnoxiousness please.

• 
  Howard Martin 🇺🇦🇪🇺 (@HJMKent) reported 50 minutes ago from Kidderminster, England

  @virginmedia You have just repeated, word for word, the last tweet you sent me, to which I replied! Pointless trying to have any conversation with @virginmedia because it just goes round in circles! The most appalling customer services in UK in my experience! No more tweets from you, please!

• 
  Garry (@paragaz) reported 53 minutes ago from Streetly, England

  @virginmedia hey. I am trying to speak to someone about my account but turns out nobody recognises my account number. Can you PM me to organise calling me please. I've tried the text message service

• 
  SorachiTim (@PolymathTim) reported 54 minutes ago from West Bromwich, England

  Zero Internet connectivity from @virginmedia now for pushing 12 hours. Resetting and/or powering down the hub does nothing, the diagnostic and fault tools just go round and around in an ever more boring circle. #LightningSpeedFarce

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Lubdub (@LubZafar) reported 2 minutes ago

  @virginmedia I refuse to call you for hours to cancel for the third time since January. You’re a sick company

• 
  Dr Rajab (@RajabGhandour) reported 4 minutes ago

  @Stsantek @virginmedia All are same cases. They are horrible to deal with and you end up in constant loop with them!

• 
  Bob (@ChrisJordan1002) reported 5 minutes ago

  @MichelleBeckett @SkyUK @VodafoneUK Virgin Media are unambiguously the worst company I’ve ever dealt with. They had the recent ruling against them for a reason. Profit over Compassion every single time…

• 
  Samet (@Samet_UK) reported 6 minutes ago

  @virginmedia It is still showing the same in status since the early morning. There is no any other update or any estimated time. At least I would expect another update saying about the outage and estimated fix time.

• 
  Mark vix (@Vikk3rs146) reported 10 minutes ago

  @fluffybubbles73 @virginmedia They troll the same old crap mate ..I just switched to Sky after 30 years with Virgin because they don’t give a **** about you ..just want new customers

• 
  Elle 🌸🗽 (@hellosunshine52) reported 11 minutes ago

  @MichelleBeckett @SkyUK @VodafoneUK I’m so sorry for your loss. I can’t imagine how hard all this is. For your info with regard to your issue - virgin media have just been fined £28m for preventing people ending their contracts. Perhaps talks to the culture internally that you are describing

• 
  Martin Power (@martyfarty) reported 14 minutes ago

  @virginmedia Three days of messages and still no further and not even an offer of a solution #epicfail

• 
  Phil (@Bowtomephil) reported 15 minutes ago

  @Stsantek @virginmedia The worst of it is that the 28m fine will not be distributed to all those it affected. OFCOM will use it to pay their CEO etc a large bonus.

• 
  🤠 (@colingillespie5) reported 17 minutes ago

  @virginmedia @fluffybubbles73 Offcom should fine them again. I left them years ago terrible company

• 
  Martin Shrimplin (@MartinShrimplin) reported 19 minutes ago

  @MichelleBeckett @SkyUK @VodafoneUK Sorry to hear about your loss. It’s never a pleasant task making those calls. If you’d left the name of the company with terrible customer service out of your post, I’d have still guessed it was Virgin Media.