Virgin Media outages and service status in Smethwick, England

Problems in the last 24 hours in Smethwick, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Smethwick, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Smethwick, England

The most recent Virgin Media outage reports came from the following cities: Birmingham, Oldbury, Tamworth, Walsall, Dudley, Wolverhampton, Kidderminster, Brierley Hill, Solihull, Sutton Coldfield, Halesowen, West Bromwich, Streetly, Smethwick, and Wednesbury.

City	Problem Type	Report Time
Birmingham	Total Blackout	2 hours ago
Birmingham	E-mail	3 hours ago
Oldbury	Wi-fi	3 hours ago
Birmingham	Wi-fi	16 hours ago
Oldbury	Internet	22 hours ago
Tamworth	Wi-fi	23 hours ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Smethwick, England

Latest outage, problems and issue reports in Smethwick and nearby locations:

• 
  Susan Johnson (@SusieWJr) reported 3 minutes ago from Himley, England

  @virginmedia @WaynesWorld20_ How many areas have this 'intermittent' loss of service? O have it in DY6 too.

• 
  Satish Danny Paul (@________Danny) reported 6 minutes ago from West Bromwich, England

  @virginmedia I received my new 500+mps broadband only to get 6mps on my phone in my room. The Router is Terrible and cannot send the speed to devices via wifi. Not Good for anyone

• 
  Gordé 🦩 (@ReissOmari) reported 7 minutes ago from Birmingham, England

  Ended up just reconnecting my TP Link router, it seems the problems were with my Hub 5 because everything seems to be working fine now. Not great @virginmedia

• 
  Gordé 🦩 (@ReissOmari) reported 12 minutes ago from Birmingham, England

  @virginmedia Think we need to call an engineer out anyways, before the outage I was only getting 600mbps max when my package is the 1Gig.

• 
  Richard C. Bishop 🏃‍♂️ (@richardcbishop) reported 15 minutes ago from West Bromwich, England

  @Damien_Clyburn @virginmedia They're appalling. I've had business version for 10 years. BT never miss a beat. Outstanding. Get rid of them.

• 
  hayley chapman (@haychapperz) reported 16 minutes ago from Birmingham, England

  @virginmedia what is going on B31 5 still without Broadband & TV from 11am and now being told fix is 12pm tomorrow. I have been unable to work all day & now problem is going in to tomorrow. This is unacceptable & I hope refunds for loss of service will be applied to all accounts.

• 
  Stuart McCullagh (@stumccullagh) reported 18 minutes ago from Solihull, England

  @virginmedia how can i speak to someone about my MOBILE account? my password doesn't work & your telling me my moms maiden name isnt correct!

• 
  ch Saqib (@saqibsvideos) reported 20 minutes ago from Birmingham, England

  @virginmedia Sending me over bill again and again n customer service is even more worst

• 
  Stuart McCullagh (@stumccullagh) reported 20 minutes ago from Sheldon, England

  @virginmedia I don’t think so I’m still getting distorted TV on a few channels it’s frustrating as my complaint never gets recified I’ve spent hours on end trying to get it sorted

• 
  Simon Neale (@nealesj) reported 25 minutes ago from Swindon, England

  Hey, ‘RP,’ again, @virginmedia is down. The lack of resilience is shocking and embarrassing for a major broadband provider. #VirginMediaDown #VirginMedia

• 
  Garry (@paragaz) reported 30 minutes ago from Streetly, England

  @virginmedia hey. I am trying to speak to someone about my account but turns out nobody recognises my account number. Can you PM me to organise calling me please. I've tried the text message service

• 
  Colin Hunt (@HuntColin58) reported 40 minutes ago from Birmingham, England

  @virginmedia It took me best part of a day Friday 24/3/2023 to contact you to cancel my broadband but since I finally managed to you have been contacting me 4 times a day. We have signed a contract with someone else. Please stop harassing us we have cancelled

• 
  Gordé 🦩 (@ReissOmari) reported 40 minutes ago from Birmingham, England

  Fed up of these “intermittent” problems with my @virginmedia broadband.

• 
  𝕔𝕙𝕒𝕣𝕝𝕠𝕥𝕥𝕖🧸 (@charlwalden) reported 41 minutes ago from Halesowen, England

  @virginmedia how am I supposed to book an engineer? There are issues with the quick start installation I have and need an engineer to set it up for me

• 
  Stuart McCullagh (@stumccullagh) reported 42 minutes ago from Solihull, England

  @virginmedia hi I was on a web chat last Sunday my TV was meant to be fixed by yesterday but it’s still not working & my other box is playing up now as well as the internet it’s been a month now & im paying a lot of money for a service I’m just not getting

• 
  Susan Johnson (@SusieWJr) reported 43 minutes ago from Swindon, England

  @virginmedia @ste1984r But YOU say 'intermittent' loss when it isn't. It's FULL loss of service. And to only compensate after 2 days is crazy.

• 
  TheBosz (@kolapoagunbiade) reported 45 minutes ago from Birmingham, England

  @virginmedia Unfortunately, you dont have a ticketing system or cobtact email to track issues, rather a phone system that requires you to wait forever to get through to an agent. A/c number: 095063606. I was charged x2.5 of what i was tp pay.

• 
  Scott badham (@scbadham) reported 53 minutes ago from West Bromwich, England

  @virginmedia really disappointed in the service lately all it does is keep dropping. I’ve had no Internet services for the last hour again the fourth time this week and it’s still not working

• 
  Casey Rain (aka S-Endz) (@CaseyRain) reported 55 minutes ago from Birmingham, England

  Had an @virginmedia broadband outage on Sunday for 2 hours. Since then, connection so spotty that I'm getting 10 seconds of completely dropped packets followed by 20 seconds of slow-as-molasses ping times once every 10 minutes.

• 
  Marianne Sommerville 🌻 (@MariannexS) reported 58 minutes ago from West Bromwich, England

  @virginmedia red button for the football not working again. @SkySports

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Matt Westall (@MattWestall) reported 1 minute ago

  @virginmedia love it when you contacting your broadband provider to cancel, explain it’s because you’ve been offered cheaper elsewhere, and the “best they can do” is more than the renewal itself

• 
  Brendan (@sabrevan) reported 3 minutes ago

  @virginmedia - no broadband since Wednesday night. I managed to speak to a person at your help centre. They told me there was there is no service! Wow. When asked what the cause of the problem was, I was told that the engineers were looking into it. What is causing the issue?

• 
  john o shea (@osheaj77) reported 6 minutes ago

  @ThomNolan Virgin media is gone to ****, they used to have every single game now they just have left over scraps , im definitely ditching virgin media and getting a streaming box

• 
  David Richards (@DWRICHARDS) reported 11 minutes ago

  @virginmedia Thanks so much. Who should I ask for?! Current promise via Chat is a chq within 30 days. The problem with contacting Virgin Media by phone or online when you are a former customer chasing a refund is that it is difficult to get past your security checking if it's an old a/c.

• 
  Ian Scott (@IanScott_01) reported 12 minutes ago

  @virginmedia Well after speaking to someone from customer resolutions this morning, I left my details and heard nothing back! I've been trying to sort this out for weeks now and my contract is about to expire!

• 
  mia (@miaKJKJ22) reported 16 minutes ago

  @entrustTMF @Gary1165 @virginmedia But what did they tell you? What type of issue this is? Router? When I go on their app to check connection in my place, it says all perfect. But I've no connection!! I can't wait few days as I'm working from home

• 
  Roger Green (@RogerGreen2009) reported 19 minutes ago

  @entrustTMF @virginmedia I got a ‘3’5g router that pulls down the 5g signal, it was as fast as my Virgin Media 200+gbps and more reliable. £25/month. If you’ve no 5g coverage starlink is offering £35 a month.

• 
  Stephanie 🇬🇧 (@stephiejmc) reported 19 minutes ago

  @virginmedia Hi telling me have see blueyonder account I can’t even rember that account so can’t eve. Sign in

• 
  Cambridgewater.x (@cam_bridgewater) reported 20 minutes ago

  @vmbusinesshelp @vmbusiness . Just "upgraded" to Voom 1 gig from 500. Speed slower than previously. Called technical .. they did some fault clearing and told me to reboot router, now I have no internet at all. Technical can't help reverse the error as they don't have full access .. unbelievable. Worst service ever. How can a technician make things worse and then tell me an engineer will be with me Monday ..

• 
  john o shea (@osheaj77) reported 20 minutes ago

  @VMSportIE Bye bye virgin media , time for me to go down a different road