Virgin Media outages and service status in Smethwick, England

Problems in the last 24 hours in Smethwick, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Smethwick, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Smethwick, England

The most recent Virgin Media outage reports came from the following cities: Wolverhampton, Birmingham, Dudley, Sutton Coldfield, Walsall, West Bromwich, Tamworth, Bilston, Bromsgrove, Solihull, Tipton, Halesowen, Wednesbury, Brierley Hill, and Stourbridge.

City	Problem Type	Report Time
Wolverhampton	Wi-fi	7 hours ago
Birmingham	Internet	11 hours ago
Birmingham	E-mail	12 hours ago
Birmingham	Internet	1 day ago
Birmingham	Total Blackout	1 day ago
Dudley	Internet	1 day ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Smethwick, England

Latest outage, problems and issue reports in Smethwick and nearby locations:

• 
  Stuart McCullagh (@stumccullagh) reported 14 seconds ago from Solihull, England

  @virginmedia hi I’ve had an ongoing complaint since September, I’ve had an email to contact yourselves but the phone number is getting me nowhere , is there another way of contacting the complaints dept?

• 
  Stuart McCullagh (@stumccullagh) reported 1 minute ago from Solihull, England

  All TV boxes playing up , had issues for a couple of days now can’t get through on phones is there any issues in B37 area ? @virginmedia also I’ve been waiting nearly 2 years for my wifi booster

• 
  jordy (@jordyanslow1) reported 4 minutes ago from Dudley, England

  @virginmedia any chance of an update regarding the outage in my local area regarding internet connection? It’s been down 2 days straight!

• 
  Stephen Bennett (@Stephen12857059) reported 6 minutes ago from Birmingham, England

  @virginmedia Nobody has called me and the WhatsApp chat is very frustrating and not dealing with the issue. This is very simple, I was sent contract paperwork with an agreed monthly fee of £86.75. Why have I paid two months of excessively higher payments. I should have left VM

• 
  Stuart McCullagh (@stumccullagh) reported 10 minutes ago from Solihull, England

  @IanMurphy111 @virginmedia I am mate awful service

• 
  Trickie Dickie (@NickHickey84) reported 18 minutes ago from Bradmore, England

  @virginmedia a customer of yours for years. Had a cpi increase letter to say leave with out penalty. Competitor massively cheaper than you for faster speeds. Only to be told by a colleague I have to pay £110 to leave today?

• 
  Alex (@laticwolf) reported 24 minutes ago from Bradmore, England

  @virginmedia good work 👏🏼 issues with WiFi being down constantly as soon as £7.50 monthly bill increases comes in! Currently on hour 5 of no internet and not due to be fixed before 1am 🙃

• 
  Howard Martin 💚 (@HJMKent) reported 28 minutes ago from Kidderminster, England

  @virginmedia Can you please explain why, when I renewed my package in March you reduced my last invoiced bill to reflect the change & took by DD what you said you would! Now you say you will suspend my service because I underpaid? You took what you wanted!

• 
  Satish Danny Paul (@________Danny) reported 29 minutes ago from West Bromwich, England

  @virginmedia i logged another complaint 1 to 2 weeks prior and heard nothing back. i was advised by cust service a month ago not to log a formal complaint and log an internal complaint instead

• 
  Adie Hughes (@AdieJAMster) reported 32 minutes ago from Swindon, England

  @virginmedia Internet has been down again for the whole night. When I spoke to you about the recent last 6 times it’s been down you said there was no issue! Looks like whole of UK was down now yet our bills go UP & UP & UP! #virginmedia

• 
  Gordé 🦩 (@ReissOmari) reported 33 minutes ago from Birmingham, England

  @virginmedia Hi, I’m getting around 80mpbs now, should be 350 though, when I try and test it says there’s a problem in the area, but no further information

• 
  Gordé 🦩 (@ReissOmari) reported 36 minutes ago from Birmingham, England

  @virginmedia It’s on both WiFi and wired. At this present moment I’m unable to get ANY network from the router on both.

• 
  Stuart McCullagh (@stumccullagh) reported 39 minutes ago from Birmingham, England

  @virginmedia I’m going to but I know I won’t get anywhere anyway the customer never gets anywhere

• 
  Stuart McCullagh (@stumccullagh) reported 44 minutes ago from Solihull, England

  @virginmedia right I’ve had issues for nearly a month I’ve done the link there’s a problem with the TV box please can I speak to a human ? This is seriously taking the mick now

• 
  iamscorchy (@iamscorchy) reported 45 minutes ago from Wednesfield, England

  @virginmedia No it doesn't feel hot it randomly starts the fan really loud and doesn't stop its on top of a cupboard not close to any walls ect it's cleaned still have the problem at least twice a week

• 
  Stuart McCullagh (@stumccullagh) reported 45 minutes ago from Solihull, England

  @Ofcom can I complain about @virginmedia to yourselves? Had no TV service for nearly a month with no help.

• 
  MJP - mastodonapp.uk/@mrmjprice (@mrmjprice) reported 51 minutes ago from Birmingham, England

  @virginmedia Async live chat (WhatsApp) sucks as you let me text you with a problem, let it sit for hours, then close it down if I don’t reply within 5 mins and repeat. I’ll just ignore all the comms.

• 
  Gordé 🦩 (@ReissOmari) reported 53 minutes ago from Birmingham, England

  Ended up just reconnecting my TP Link router, it seems the problems were with my Hub 5 because everything seems to be working fine now. Not great @virginmedia

• 
  Richard C. Bishop 🏃‍♂️ (@richardcbishop) reported 56 minutes ago from West Bromwich, England

  @Damien_Clyburn @virginmedia They're appalling. I've had business version for 10 years. BT never miss a beat. Outstanding. Get rid of them.

• 
  Steve Lees (@measlewolf) reported 58 minutes ago from Dudley, England

  @virginmedia Yes, the fault dates back from the 25th August and hopefully a fix will be made tomorrow, if not an engineer is booked for next week. When I finally got through the team were very helpful

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Declan Carty (@declancarty) reported 3 minutes ago

  @IrishTimes Perhaps someone like the excellent Patrick Freyne might investigate why, after all these YEARS, Sky subscribers in the ROI cannot get ITV channels, whilst Virgin Media customers have no probs in doing so. Is it still supposed to be a ‘rights’ issue ????

• 
  BooNeko (@BooNekoVT) reported 3 minutes ago

  @virginmedia PLEASE tell me how the issues for my WIRED internet is from my WIFI POD that i dont even have?

• 
  Mark vix (@Vikk3rs146) reported 4 minutes ago

  @virginmedia @JDFantasyPop Guess what it’ll keep going down ,you get no compensation..I left after 25 years this year .

• 
  The Great Socrates (@Find_truth4all) reported 8 minutes ago

  @virginmedia I’d rather have many other users post comments in support of my observation so Virgin Media can see the level of frustration from customers.

• 
  Mike B (@BonesE78) reported 8 minutes ago

  Im sick to death of your Internet dropping out EVERY DAMN DAY!!! Heres my number (check your DMs),can someone phone me ASAP to discuss compensation and termination of my contract!!! @virginmedia

• 
  Crystal Q (@MizzCQ) reported 10 minutes ago

  @virginmedia LION S1, E4 appears to be @NatGeo LION S1, E1. Can you please fix this.

• 
  Misanthrope (@Misanth23754159) reported 11 minutes ago

  @Suzanne46462413 @virginmedia I get that all the time until I realised it was because for some stupid reason they block anyone not in the UK. Are you outside the UK?

• 
  Sophia Ravat (@MrsSophialouize) reported 12 minutes ago

  I do not have a stable connection to carry out my paid employment from home. I am having to use my phone data thanks to @lebara but having to pay an additional £10 per person as our data is quickly draining @virginmedia fix the issue i am paying for.

• 
  angela worley (@villa4ever29) reported 13 minutes ago

  @DianeRusse58708 @virginmedia I had the same issue. Did you have error code:CS2004? Mine is now fixed, but only within the last hour.

• 
  Lifes MIS-Takes (@alan_reddish) reported 14 minutes ago

  Need some proper answers from @virginmedia. No internet for 5th day.....estimated fix 4th Sept!!