Virgin Media

Virgin Media Outage Report in Smethwick, Sandwell, England

No problems detected

If you are having issues, please submit a report below.

The latest reports from users having issues in Smethwick come from postal codes B66.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Smethwick, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Smethwick and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Smethwick, Sandwell, England 03/18/2025 23:15

At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (55%)

    Internet (55%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (14%)

    Total Blackout (14%)

  4. TV (7%)

    TV (7%)

  5. E-mail (6%)

    E-mail (6%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Smethwick, Sandwell, England

The most recent Virgin Media outage reports came from the following cities: Birmingham, Tamworth, Walsall, Dudley, Redditch, Smethwick, Sutton Coldfield, Brierley Hill, West Bromwich, Solihull, Wolverhampton, Stourbridge, Oldbury, Wednesbury and Bromsgrove.

Loading map, please wait...
City Problem Type Report Time
United KingdomBirmingham Internet
United KingdomBirmingham Internet
United KingdomBirmingham Internet
United KingdomTamworth Internet
United KingdomTamworth Internet
United KingdomBirmingham Total Blackout

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Smethwick, England

Latest outage, problems and issue reports in Smethwick and nearby locations:

  • Darkbluebaggie Doug Grant (@Darkbluebaggie) reported from West Bromwich, England

    @virginmedia It wasn’t me it was my sister. She spent 3hrs 10 minutes on the phone to customer services and still didn’t get her issue sorted. Its not great customer service really, oh well.

  • KarenPerry7 *KP* (@KarenPerry7) reported from Willenhall, England

    Disgusting customer service as per usual from @virginmedia again. #disgracefull #terribleservice

  • Steveluckett Stephen Luckett (@Steveluckett) reported from Codsall, England

    @virginmedia do you have anyone I can physically go and see about a complaint as this has reached new levels of terrible service!?

  • Tom12956152 Tom (@Tom12956152) reported from Solihull, England

    @virginmedia is there any connection issues In the Solihull area?

  • Fubz21 Fubz (@Fubz21) reported from Dudley, England

    You literally can't make this up. Working from home today and @virginmedia goes down again. Jinxed, every time I have important work to do from home the net drops. I would phone customer service but I know from past enquires they are completely useless.

  • angelalhorton Angela Horton (@angelalhorton) reported from Birmingham, England

    @UK_Jenny @virginmedia Dreadful service!

  • Brummie_Girl julie (@Brummie_Girl) reported from Birmingham, England

    @virginmedia morning. Are their broadband issues in B31 again? Mine’s constantly going down this morning. Colleague also the same in Solihull. Website says no issues but that’s not reliable.

  • songbirdeee Songbirdeee 🦁 (@songbirdeee) reported from Tamworth District, England

    So #VirginMedia I report a fault this morning, you say repaired by 6pm. 7pm I called as still not working despite txt/email says fixed. 50 mins of listening to music then, "the other person has cleared" Really don't like being lied to. Not good enough, valued customer, my arse!

  • victortebbit jason jones (@victortebbit) reported from Birmingham, England

    @virginmedia The '**** of back to America'. 😱

  • georgiarec28 Georgia (@georgiarec28) reported from Dudley, England

    @virginmedia bit annoyed at the service I’m receiving. I am trying to speak to someone about an order which is “parked” says someone will be in touch but no one has been? Can’t find an online chat and phone I give up being on hold!!!

  • julsbarnes julianbarnes (@julsbarnes) reported from Birmingham, England

    @virginmedia Your broadband is down in B139YN....any idea when it will be back up?

  • omarqureshi Omar Qureshi (@omarqureshi) reported from Birmingham, England

    @virginmedia looks like there is an outage in the B24 area for broadband.

  • robbiederby Robin Palmer (@robbiederby) reported from Birmingham, England

    First impressions of @VodafoneUK #5G... Underwhelming and somehow still slower than @virginmedia's #4G (in B15). With Vodafone downloading at just 40Mbps and Virgin Mobile coming in at 70Mbps. So to summarise. Slow to roll out, and slower than 4G when it does appear. Not good.

  • Mindful_Chat Emily Davies (@Mindful_Chat) reported from Birmingham, England

    @virginmedia Ok I did that a optimised then signal. So I will give that a go for now and hopefully it won’t kick me out again. I though it was the online meeting platform but it happened across multiple sites (teams, Skype etc...)

  • Steveluckett Stephen Luckett (@Steveluckett) reported from Codsall, England

    So @virginmedia @virginhelp I have spoken to the webchat who told me to call the helpdesk. Helpdesk have told me to write a letter. WILL ANYONE HELP ME!??? I will write to Rachel Barrass but not going to really help when the debt collectors arrive.

  • jpkesseler JP (@jpkesseler) reported from Birmingham, England

    It came back on for about 15 minutes, then went LOLZ jk c ya. I really love this service, we're definitely going to stay with Virgin Media when the contract is up. LOLZ jk c ya.

  • SusanDaisley SueD (@SusanDaisley) reported from Birmingham, England

    @virginmedia No internet in B38. Any problems?

  • antdwolves Ant Davies (@antdwolves) reported from Wolverhampton, England

    @CliffHague @virginmedia If you have not already ring to disconnect then tell retentions you need 2nd line support. They should be in Scotland or North East and really know their stuff I have Virgin but use gmail as a preferred option Good Luck!

  • ReissOmari Gordé 🥀🖤 (@ReissOmari) reported from Birmingham, England

    @Jake_Morris_ @virginmedia @PushDoctor I just find it crap that I'd have to do that in a small apartment you knowww

  • cra1gs Craig (@cra1gs) reported from Birmingham, England

    @virginmedia I’m afraid my patience has worn thin on my complaint. I have now emailed the CEO of Virgin Media.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • ianrussell1962 Ian Russell (@ianrussell1962) reported

    Virgin Media for business you really need to get your act together. Your poor staff what they must have to put up with and getting through can be frustrating to say the least for such a huge company you have some serious flaws. No internet for a week and probably beyond.

  • agsglassforcars AGS Glass For Cars (@agsglassforcars) reported

    @hohumph @virginmedia There jokers put the phone down on me after 49 mins the external team said the work was completed on the 19th I xalled twice yesterday to confirm the internal fitter came today after waiting in all afternoon and there is no cable work untter liers

  • MrJGRMac officialjrmac16 (@MrJGRMac) reported

    @virginmedia Notice? It’s still not fixed, been told I need to call back tomorrow in 24 hours to raise the issue as your systems are down at your technical team. #soundslikealoadofbull

  • ArdyllVirtudazo Ardyll E. Virtudazo (@ArdyllVirtudazo) reported

    @virginmedia No idea at all….it seems every other day this problem occurs.

  • Udeze42 Stephen Rose (@Udeze42) reported

    @virginmedia Don't have any internet or TV but your detector can't even detect by box or that there are any issues. What's going on?

  • MrJGRMac officialjrmac16 (@MrJGRMac) reported

    @virginmedia Your company really don’t care about customers at all… it’s shocking @richardbranson can you help at all

  • appledays55 appledays55 (@appledays55) reported

    @virginmedia Yes..the page says no problems so I rang and the voice message said there are intermittent problems still...

  • daveedjackson David Jackson (@daveedjackson) reported

    @virginmedia I spoke to a Virgin engineer who was visiting a property. He said there was no issue. It’s been flagged incorrectly. I was told 6 weeks ago an another engineer had visited, and all looked fine but the website still says the same thing. Im not arguing. Your system is shocking.

  • MrJGRMac officialjrmac16 (@MrJGRMac) reported

    @virginmedia Finally through to someone and the guy on the phone says he cannot book an engineer so he has passed me through to cancellations to cancel my service. Great service @virginmedia @VirginMediaCorp

  • csandrews123 Carolyn Andrews (@csandrews123) reported

    @virginmedia So finally had virgin installed this pm. Engineer tells me I don't have sky sports HD. Your conformation email states bundle M200 includes Sky Sports HD. Please switchb this on new customer here, not a good experience so far