Virgin Media outages and service status in Smethwick, England
Problems detected
Users are reporting problems related to: internet, tv and wi-fi.
- Virgin Media generated 8 outage signals in the last 24 hours around Smethwick, including 8 direct reports.
- The most common problems reported in this area mention Internet, Wi-fi, and Total Blackout.
- The most recent signal from this area was received Jul 15, 1:14 PM GMT+1.
- Internet (60%)
- Wi-fi (19%)
- Total Blackout (10%)
- TV (6%)
- E-mail (5%)
- Phone (1%)
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Problems in the last 24 hours in Smethwick, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Smethwick, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
July 15: Problems at Virgin Media
Virgin Media is having issues since 09:20 AM GMT. Are you also affected? Leave a message in the comments section!
Live Outage Map Near Smethwick, England
The most recent Virgin Media outage reports came from the following cities: Birmingham, Wednesbury, Halesowen, Bromsgrove, Sutton Coldfield, Tamworth, Stourbridge, Walsall, Bilston, Dudley, West Bromwich, Rowley Regis, Brierley Hill, Oldbury, and Wolverhampton.
| City | Problem Type | Report Time |
|---|---|---|
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Internet | 56 minutes ago |
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Internet | 9 hours ago |
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Internet | 11 hours ago |
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Internet | 14 hours ago |
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Internet | 16 hours ago |
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Internet | 19 hours ago |
Nearby cities with recent reports
42 recent signals
3 recent signals
1 recent signals
1 recent signals
1 recent signals
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Smethwick, England
Latest outage, problems and issue reports in Smethwick and nearby locations:
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Gordé 🦩 (@ReissOmari) reported from Birmingham, EnglandMad that I pay £71 a month for 350mbps for @virginmedia Broadband for them to only supply me with 40mbps, internet is barely moving, can’t even load basic web pages on my MacBook or phone. Problems in the Birmingham area?
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freckles n dimples (@xsasix) reported from Woodside, England@virginmedia how do you check the mobile phone signal in your area? I’ve had nine for a few days
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shanny C 🌹 (@_shannonC) reported from Solihull, England@LenFPS @virginmedia they don’t care. it only happens 7pm onwards but will happen until the next morning so I can’t stream or anything. and they’re telling me to write on a forum as if that will fix it😤
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Satish Danny Paul (@________Danny) reported from West Bromwich, England@virginmedia i logged another complaint 1 to 2 weeks prior and heard nothing back. i was advised by cust service a month ago not to log a formal complaint and log an internal complaint instead
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Steve Lees (@measlewolf) reported from Dudley, England@virginmedia I’m currently on hold. My mum is in her 70’s and waited in for an engineer only for them to send a text 10mins before to say you were coming in the 26th. The original appointment was the 21st and her TV service has been down for well over a week.
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Stuart McCullagh (@stumccullagh) reported from Solihull, EnglandHad problems with my TV since September now can’t get any live football or movies @virginmedia
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Ashley Day (@AshleyDay1971) reported from Woodside, England@virginmedia Internet down again, 3rd day I'm a row. Can't even check status on your website as its not loading properly. When will it be fixed?
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Susan Johnson (@SusieWJr) reported from Himley, England@virginmedia @WaynesWorld20_ How many areas have this 'intermittent' loss of service? O have it in DY6 too.
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Simon Neale (@nealesj) reported from Swindon, EnglandIt looks like @virginmedia name servers are not accessible so no DNS records can be resolved. A major outage for their services. Seems to be no comms from them. @BBCNews are you aware? #VirginMediaDown #VirginMedia
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tarun (@tarun65170952) reported from Birmingham, England@virginmedia Im getting slow speeds on my broadband. My package is volt and which should be 250mbs im getting less that half of that. Please ask your team to look into this
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Shelly (@shelleex5) reported from West Bromwich, England@virginmedia red button not working again!! @skytv, does yours work? #FedUp missing baggies after my shift 😪
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Satish Danny Paul (@________Danny) reported from West Bromwich, England@virginmedia Hi, after raising 2 complaints for being missold my contract, no investigation done by virgin, no outcomes received. i am now bing asked to request my data (dsar), investigate the issue myself listenening to the recordings and send proof to virgin to review. shocking cust service
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Rob Chipman (@robchippyman) reported from Birmingham, England@Tilton247 @virginmedia I had the same for 2 years. Constantly disconnecting on a daily basis . Changed the Hub and it worked straight away. No issues since. Good luck getting a new hub off them though.
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Stu Jones (@StuJonesMusic) reported from Kidderminster, EnglandHi @virginmedia, I am in Kidderminster, Worcestershire (DY11) and my Virgin Media broadband connection is very poor this week. I have checked your website & apparently there are no issues in my area. I have also restated my access point/router twice but no improvement.
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Susan Johnson (@SusieWJr) reported from Swindon, England@virginmedia @ste1984r But YOU say 'intermittent' loss when it isn't. It's FULL loss of service. And to only compensate after 2 days is crazy.
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Evan Davis (@EvanD) reported from Solihull, England@virginmedia Just called your offshore call centre regarding my internet connection. I’m having the same issues as I had when I got a £154 credit from you. /1
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Colin Hunt (@HuntColin58) reported from Birmingham, England@virginmedia It took me best part of a day Friday 24/3/2023 to contact you to cancel my broadband but since I finally managed to you have been contacting me 4 times a day. We have signed a contract with someone else. Please stop harassing us we have cancelled
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TheBosz (@kolapoagunbiade) reported from Birmingham, England@virginmedia Unfortunately, you dont have a ticketing system or cobtact email to track issues, rather a phone system that requires you to wait forever to get through to an agent. A/c number: 095063606. I was charged x2.5 of what i was tp pay.
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derek(🕖❤️🔥samurai🇨🇳) (@Dereklad) reported from Birmingham, EnglandVirgin media. Your internet broadband is down,we hope to have it fixed by 10pm.😣 Modern warfare 2 campaign day. And no internet.😢
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Stuart McCullagh (@stumccullagh) reported from Birmingham, England@virginmedia I’m going to but I know I won’t get anywhere anyway the customer never gets anywhere
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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jango fett (@jangofe42286291) reported@dublinvoter I will never pay my licence fee again. This joke of a broadcaster all ready receives revenue from advertising like virgin media, they will survive without the licence money if they stop paying stupid wages to talentless hacks.
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MH (@MhMyxacc444) reported@MichelleBeckett @SkyUK @VodafoneUK Virgin media are awful
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Shaun (@shauny67) reported@virginmedia @weyland76 From your picture it is not a Virgin issue it's your device, it's not released the network connection from the mobile connection. Best response is to restart to device then will connect stop blaming Virgin
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David Owens (@DavidOw38948049) reported@virginmedia Tried numerous times to contact you (not a customer) for someone come to my home and remove virgins outside media biz and associated cables as they are unused, not required and unsightly Webb site just ask repeatedly if I am a existing/ joining customer and repeats
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SalfordOriginal (@Salfordoriginal) reported@virginmedia Obviously a capacity issue and rate throttling going wrong!!!
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LGWLGWLGW (@lgwlgwlgw) reported@virginmedia broadband down AGAIN. FFS. What do I pay you for?
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Pxrac (@Pxrac1) reported@Doki_R6 @Ambi_R6 If ur looking for a good fibre company in Scotland I would say Virgin Media, I was with EE and legit had barely 20 mb down and now I have 1gb down and like 500 upload maybe more.
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Samet (@Samet_UK) reported@virginmedia The Wi-Fi hasn’t been working since 1 a.m. It says there’s an outage in the area, but I can’t reach customer service either. There still haven’t been any further updates. There’s no information about when it will be fixed or what’s going on.
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Robert Wells (@RobertWells2013) reported@virginmedia sent you a PM regarding a broken cabinet box in my area.
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Hatz (@DevilHatman) reported@TheParty1sOver @virginmedia Yeah, wouldn't hold my breath... my issue has been ongoing since the 1st and still no fix in site