Virgin Media Outage Report in Smethwick, Sandwell, England

Problems in the last 24 hours in Smethwick, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Smethwick, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

• Internet (56%)
• Wi-fi (21%)
• Total Blackout (10%)
• TV (8%)
• E-mail (4%)
• Phone (2%)

Live Outage Map Near Smethwick, England

The most recent Virgin Media outage reports came from the following cities: Oldbury, Birmingham, Walsall, Wolverhampton, West Bromwich, Dudley, Wednesbury, Bilston, Solihull, Tamworth, Smethwick, Willenhall, Rowley Regis, Halesowen, and Stourbridge.

City	Problem Type	Report Time
Oldbury	Internet	52 minutes ago
Birmingham	Internet	3 hours ago
Birmingham	Internet	20 hours ago
Birmingham	Internet	20 hours ago
Birmingham	Wi-fi	21 hours ago
Oldbury	Total Blackout	24 hours ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Smethwick, England

Latest outage, problems and issue reports in Smethwick and nearby locations:

• 
  Kate Wright ◣ ◢ (@Wrightgal80) reported 4 minutes ago from Birmingham, England

  @danhounslow @virginmedia They are bull shit! I sit next to the router and sometimes have to take my phone off WiFi so things load.

• 
  W. J. Thirsk-Gaskill (@wthirskgaskill) reported 8 minutes ago from Birmingham, England

  @virginmedia Please concentrate on getting up the noses of broadband customers, and stop running shit trains, and suing the NHS for money that was never yours in the first place.

• 
  BA (@BenAubury5) reported 9 minutes ago from Tamworth District, England

  What a joke @virginmedia are. On the phone for 1hr 29mins just to cancel a phone contract. I ask them for an email address to make a complaint and they say they don't have one 🤣🤣 I will never be using this company again

• 
  Bill Bishop (@ArcanumDesign) reported 11 minutes ago from Halesowen, England

  @virginmedia Tom, I already have, and they refused to match the same cost when the introductory offer finishes. You are still over charging me £125 p.a. for being an existing customer. Please have a UK customer manager contact me

• 
  Dicky Dodd (@DickyDodd) reported 17 minutes ago from Trysull, England

  @virginmedia media retentions and I got cut off and no call back. Ambismal customer service.

• 
  Mitesh Parmar (@Mitz__P) reported 18 minutes ago from Solihull, England

  @virginmedia do you have broadband issues in #Solihull as the service appears to have gone down. According to your service status page tho there aren't any issues 🤔 I beg to differ!

• 
  tom reed (@tomstrumreed) reported 20 minutes ago from West Bromwich, England

  @virginmedia There's nothing there relating to broadband issues.

• 
  Jamie (@JWilliams_94) reported 21 minutes ago from Birmingham, England

  @idlecreative @virginmedia They probably won’t tell you much but it’s definitely a regional problem me and other I know are suffering the same problem with all the other people putting it too Twitter

• 
  Samantha (@Sammykins9486) reported 25 minutes ago from Birmingham, England

  @virginmedia It is a media issue, I sent off the documents over a month ago confirming new account holder , no reply or confirmation this has been actioned at all. Weeks on end trying to sort one issue that should be easy is unacceptable

• 
  AMBITIOUS 🎶🎸🔊 (@AmbitiousMusic) reported 25 minutes ago from Birmingham, England

  Ok so the @EE connection on my phone is far superior then my home @virginmedia WiFi. May switch. #virgin is crap!! 🖕🏽

• 
  Howard Martin (@HJMKent) reported 27 minutes ago from Kidderminster, England

  @virginmedia Yes but I just tells me there are no problems. It did the same thing a few weeks ago but stopped when I held wifi button down - it's now constantly flashing & that wont stop it & web site says in normal operating all green lights should be off.

• 
  Dicky Dodd (@DickyDodd) reported 32 minutes ago from Wolverhampton, England

  @virginmedia You seem to find it very easy to let go a loyal customer of 23 years. You won't be that sad.

• 
  Georgie Colley (@GeorgieMaley) reported 35 minutes ago from Kidderminster, England

  Why can’t media providers just get into the 21st century and make it easier for households, by having contracts based on a joint accounts. That way, both home owners can call up about any problems! Data protection my arse @virginmedia @SkyUK

• 
  Nathan Lloyd (@Wolvesblogger) reported 42 minutes ago from Wolverhampton, England

  @virginmedia Intermittent problem. It’s back on & then it’s gone again. Very frustrating.

• 
  AMBITIOUS 🎶🎸🔊 (@AmbitiousMusic) reported 44 minutes ago from Birmingham, England

  @virginmedia Your service has been shit for years. Need a change

• 
  Terry Sankey (@terrysankey) reported 44 minutes ago from Wolverhampton, England

  @SimonADouglas @virginmedia We have the occasional internet problem but since the last announced 'update' the hub seems to be resetting itself. Doesn't matter to the 'wired' machines but obviously disconnects the WiFi! Irritating as the restart times are long and inputting the names/password is a pain 🙄

• 
  Samantha (@Sammykins9486) reported 45 minutes ago from Birmingham, England

  @virginmedia It’s media. I have sent off the details to change account holder name and heard nothing back it has been over 2 weeks, can’t get anywhere when i contact your call centre. I need a change to our services and need support with this

• 
  Mat 🏳️‍🌈 (@EgglestonMathew) reported 48 minutes ago from Birmingham, England

  Feel sorry for the poor bloke at Virgin Media that’s answered the phone to Matthew

• 
  Mike Hamer (@Plumberguyuk) reported 57 minutes ago from Birmingham, England

  Virgin Media should be reported to the advertising standards, for lies, what a total load of crap, try getting your customer service telling the truth for a start .

• 
  Nathan Lloyd (@Wolvesblogger) reported 58 minutes ago from Wolverhampton, England

  @virginmedia Cheers for the top. Yes, tv & broadband services issues with an estimated fix time of 23:55. I may have to crack open the Scrabble & the candles. Now I know how people felt in the black outs during the war!

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  A K T Ü R K (@akturkgs_) reported 6 minutes ago

  @Kal_Noray @virginmedia Im still down. Is urs still down?

• 
  Sinéad Nic Lochlainn (@janeymcloughlin) reported 7 minutes ago

  Is virgin media WiFi down?

• 
  LukeHughes19 (@slylukehughes) reported 8 minutes ago

  @virginmedia are you going to knock money off my next bill because your rubbish services internet goes down about 5 days a week what a joke

• 
  KAL🔰 (@Kal_Noray) reported 9 minutes ago

  @virginmedia is down. FFS

• 
  Mrs Rebecca Jones (@MrsRebeccaJone3) reported 10 minutes ago

  @virginmedia rubbish service. Never reply to emails then cut us off in the middle of night when in the midst of a pandemic with 3 kids to homeschool in the am. Well done virgin, top job there. You need to get staff to reply to emails and keep promises when contract was offered.

• 
  Rezd (@oRezdd) reported 10 minutes ago

  Why do you always decide to do some stupid **** that turns my Internet off, right when I decide to chill and watch Netflix... its literally every damn time! @virginmedia

• 
  Stephen (@LiverpoolsNo9) reported 10 minutes ago

  @virginmedia My connection is dropping at 11pm every night and not reconnecting until 8am. Need help urgently. Thanks

• 
  K (@KatTheCat013) reported 14 minutes ago

  @virginmedia @lukemitchell50 Run while you can. Awful ISP

• 
  KAL🔰 (@Kal_Noray) reported 18 minutes ago

  @jkewl999 @virginmedia How did you sort it. Im in LE5 not working here.

• 
  Sam🇾🇪 (@SamUTFR) reported 18 minutes ago

  Virgin media are the worst internet provider.