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Virgin Media

Virgin Media Outage Report in Smethwick, Sandwell, England

Why is my Virgin Media service not working?

No problems detected

If you are having issues, please submit a report below.

The latest reports from users having issues in Smethwick come from postal codes B67 .

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Full Outage Map

Problems in the last 24 hours in Smethwick, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Smethwick, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  • 56% Internet (56%)
  • 21% Wi-fi (21%)
  • 10% Total Blackout (10%)
  • 8% TV (8%)
  • 4% E-mail (4%)
  • 2% Phone (2%)

Live Outage Map Near Smethwick, England

The most recent Virgin Media outage reports came from the following cities: Walsall, Birmingham, Oldbury, Wolverhampton, West Bromwich, Dudley, Wednesbury, Bilston, Solihull, Tamworth, Smethwick, Willenhall, Rowley Regis, Halesowen, and Stourbridge.

CityProblem TypeReport Time
Walsall TV 10 hours ago
Birmingham Internet 1 day ago
Birmingham Internet 1 day ago
Oldbury E-mail 1 day ago
Birmingham Internet 2 days ago
Birmingham Internet 2 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Smethwick, England

Latest outage, problems and issue reports in Smethwick and nearby locations:

  • kieronjconroy
    Kieron Conroy (@kieronjconroy) reported from West Bromwich, England

    @virginmedia Got my hub3 today.(new customer), Everything all connected but only got got solid Wi-Fi signal and the green flashing light. Checked multiple times over. Tried to talk on live chat and no one replying!

  • ja2xarnie
    JArnie (@ja2xarnie) reported from Birmingham, England

    We've also had intermittent Internet today. I can't face another hour being kept on hold. Can you expedite a solution to our problems? #virginmedia

  • ja2xarnie
    JArnie (@ja2xarnie) reported from Birmingham, England

    @virginmedia No issues flagged. Your technical support couldn't find them either. Broadband OK now but no phone line

  • ultimate_girls
    Ultimate Girls (@ultimate_girls) reported from Birmingham, England

    Cancelling my broadband with @virginmedia after ridiculous price increases every month. Cannot believe how RUDE the guy on the phone was when I told him I still wanted to cancel. Absolutely shocking attitude .. made my decision to leave SO much easier!!

  • John_L_Bird
    John Bird (@John_L_Bird) reported from Dudley, England

    @virginmedia when I resubscribed to your service for 18 months I requested wifi boosters which I was advised would be posted to me. 3 months on nothing received. Can’t get through on the phone or website chat service.

  • KatyFancourt
    Katy (@KatyFancourt) reported from Birmingham, England

    @virginmedia one of your engineers apparently got lost trying to find my property, spent an hour on the phone to customer services to be then told that theirs an ‘emergency’??

  • Leyjay17
    Leyton Jordan (@Leyjay17) reported from Birmingham, England

    @virginmedia Still can’t speak to anyone !?! Get answer message and automated help and told to turn on and off!?! Then call ends ?!? 🤬🤬Expert advice !! 🤬🤬

  • Jasonhannon85
    Jason Hannon (@Jasonhannon85) reported from Solihull, England

    @virginmedia Hi I’ve done and also turned on WiFi calling as that’s the only thing that works, signal still really low

  • villans1982
    Mark Jones (@villans1982) reported from Halesowen, England

    Virgin internet down yet again. Every day it’s getting embarrassing #virginmedia #poor #embarrassing

  • JustinJmsClac
    Justin James Clack (@JustinJmsClac) reported from Halesowen, England

    @virginmedia what is wrong with your broadband lately? Laggy services, **** streaming, **** internet activity? Can you explain please? I tried calling your number to complain but your services are crap there too.

  • Jasonhannon85
    Jason Hannon (@Jasonhannon85) reported from Solihull, England

    @virginmedia It’s saying service is fine but I still have no reception so can’t receive calls

  • DavidFarley84
    David Farley (@DavidFarley84) reported from Tamworth District, England

    @virginmedia my virgin box has broken for the 2nd time in 6 months. Green screen and no sign of restarting. I am going to cancel my contract tomorrow

  • Jasonhannon85
    Jason Hannon (@Jasonhannon85) reported from Solihull, England

    @virginmedia not sure if you can help my reception on my virgin mobile has dropped out at this time the last 2 days, is there problems in my area? #virginmobile

  • _auralaura_
    💎 ACT 2 (@_auralaura_) reported from Birmingham, England

    Has Virgin Media just gone down for anyone else?

  • S_Wiley303
    Steve Wiley (@S_Wiley303) reported from Walsall Wood, England

    @virginmedia you inform me that unless I swap the sim in my phone I will lose the service in 18 days ,you have not sent me a sim ,and your text system is rubbish :enter the 65 letter of your security code ,what ?,you haven’t sent me a sim

  • MShilton1880
    Mark Shilton (@MShilton1880) reported from Tamworth District, England

    @virginmedia have been trying to call customer service today only to be cut off twice after a hour on hold. Absolutely disgraceful, need to speak to someone not try online any chance of a call back please?

  • villans1982
    Mark Jones (@villans1982) reported from Halesowen, England

    @virginmedia Hi John. Just lost the internet again in the middle of a teams conference with a very important client. I will not try to get in touch with Virgins Customer service as I am to busy however for what difference it makes Virgins service is appauling

  • SkulyMusic
    Skuly (@SkulyMusic) reported from Aldridge, England

    @virginmedia Half of my channels missing have completed all the trouble shooting measures no joy. Nobody ever picks up the phone 😡 You are not providing the service we are paying for DD is getting cancelled and your equipment is being returned. Have spoken with fair trade

  • ja2xarnie
    JArnie (@ja2xarnie) reported from Birmingham, England

    @virginmedia I spent an hour on my mobile to Virgin today as landline isn't working. Spoke to three different people and, finally they told me it was a hardware issue with my phone, not the line. I have borrowed two phones from neighbours and they don't work either #virginmedia

  • Leyjay17
    Leyton Jordan (@Leyjay17) reported from Birmingham, England

    @virginmedia trying to speak to someone about our constant internet problems ! (B31) On hold and automated messages 🤬🤬 Funny how I got to speak to someone a month ago when I upgraded some services. Product and service still shocking ! 🤬😢

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • hmfc1204
    Derek Wilson (@hmfc1204) reported

    @virginmedia why is the coverage from the ppv boxing so poor. Not good enough for £26.

  • MAD_GAMING2020
    MAD (@MAD_GAMING2020) reported

    @GeordieJord @virginmedia **** that I'm getting a refund

  • Georgebevan10
    George bevan (@Georgebevan10) reported

    Sort the signal out @virginmedia #ajpulev

  • joedcfcsmith15
    Joe (@joedcfcsmith15) reported

    @P95George @virginmedia @SkySportsBoxing I’ve got this too on Virgin. Poor.

  • MJNashy
    Matthew Nash (@MJNashy) reported from Hucknall under Huthwaite, England

    Is the picture quality a @virginmedia problem or a @SkySportsBoxing @SkySports problem? Either way can it get sorted please!? If not who do I complain to because for £25 this isn’t good enough! #AJPULEV #PPV #BOXING

  • deanwalker07
    Dean Walker (@deanwalker07) reported

    @virginmedia so where do i claim my money back for the Joshua fight? Signal is awful and keeps dropping out?!!

  • MrEricPraline
    Mr Eric Praline (@MrEricPraline) reported

    @EddieHearn @SkySportsBoxing Have a word with your mates @virginmedia about their ongoing picture/stream problems, its shocking. £26! Meanwhile, i imagine others watching crystal-clear for nothing via the internet (hard to criticise them) #JoshuaPulev #joshuavspulev

  • JamesTeodorini
    James Teodorini (@JamesTeodorini) reported from Wandsworth, England

    @virginmedia this is an absolute joke. No warning that there were issues with the AJ/Pulev stream so people are paying £26 for a basically unwatchable stream. If there's no refund you're defrauding your customers by getting them to pay for a service you knew wasn't working.

  • JonPW777
    JPW (@JonPW777) reported

    @PaulBlau2001 @virginmedia Agree. £26. In the Uk. And this poor. Sort it.

  • Liam_UFC_Brett
    Liam Brett (@Liam_UFC_Brett) reported

    @virginmedia John, do you think you could do me a favour and give me a round by round update on the boxing seems the picture is currently just a black screen 👍🏻. Brilliant service here