Virgin Media

Virgin Media Outage Report in Smethwick, Sandwell, England

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The latest reports from users having issues in Smethwick come from postal codes B67.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Smethwick, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Smethwick and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Smethwick, Sandwell, England 03/11/2026 14:40

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (57%)

    Internet (57%)

  2. Wi-fi (21%)

    Wi-fi (21%)

  3. Total Blackout (10%)

    Total Blackout (10%)

  4. TV (7%)

    TV (7%)

  5. E-mail (3%)

    E-mail (3%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Smethwick, Sandwell, England

The most recent Virgin Media outage reports came from the following cities: Birmingham, Tamworth, Smethwick, Oldbury, Wolverhampton, West Bromwich, Redditch, Walsall, Willenhall, Solihull, Rowley Regis, Halesowen, Stourbridge, Sutton Coldfield and Dudley.

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City Problem Type Report Time
United KingdomBirmingham TV
United KingdomTamworth Internet
United KingdomSmethwick Internet
United KingdomBirmingham Wi-fi
United KingdomBirmingham Internet
United KingdomBirmingham Wi-fi

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Smethwick, England

Latest outage, problems and issue reports in Smethwick and nearby locations:

  • simkins_tracey Tracey Simkins (@simkins_tracey) reported from Halesowen, England

    @virginmedia I am a new customer who was supposed to be installed yesterday, only to be told that they couldn’t do the job. I am now without any TV and broadband unable to work due to this.I am left without any contact & waiting for another he for c/services to answer!! 😡 Help!

  • stumccullagh Stuart McCullagh (@stumccullagh) reported from Solihull, England

    Only 3 months until i can get rid of @virginmedia awful internet even worse customer service!

  • Ade1701 Ade1701 (@Ade1701) reported from Dorridge, England

    @virginmedia After a couple more wasted hours and speaking to two more useless, rude and incompetent call centre operatives your customer retention team actually listened. Might help if ALL your call centres were UK based and had some compassion.

  • Neil_Churchard Neil Churchard (@Neil_Churchard) reported from Solihull, England

    Wow just had the worst customer service from @virginmedia can’t say I’ll be staying a loyal customer at this rate 😤

  • omarqureshi Omar Qureshi (@omarqureshi) reported from Birmingham, England

    @Mattplaysgames7 @virginmedia Looks like the Erdington area is down

  • ChrisImms I.Am.Chris.Imms (@ChrisImms) reported from West Bromwich, England

    @virginmedia any chance of some customer service? Installation booked for last Friday, engineer didn't show up... twice I've called and been hung up on. Complained via email, no response. Anyone want to tell me what's going on?

  • cybilrat Jennie O (@cybilrat) reported from Wolverhampton, England

    In these times where working at home essential @virginmedia one week before anyone can fix my internet which was fine before your maintenance

  • K45TRO EA (@K45TRO) reported from Birmingham, England

    @virginmedia why is your broadband so awful?

  • Ade1701 Ade1701 (@Ade1701) reported from Dorridge, England

    @virginmedia Waited over an hour on hold only to be hung up on by an extremely rude call centre operative after explaining I’m trying to administer my father’s account as he’s just died! @virginmedia you disgust me!

  • lorna_conway Doonie (@lorna_conway) reported from Redditch, England

    @virginmedia It's not an issues according to the site. It's working on wired connections. I'll be looking for compensation after this. If the costomer tells you there's a problem then take their word they're the ones paying you, why would they spend money other than to get what they pay for.

  • fantom_dave DF (@fantom_dave) reported from Dudley, England

    @virginmedia shocking service and support this weekend in the Dudley area. Service constantly down and getting fobbed of by call Center staff asking to reset routers saying it will all work? Now no ones picking up in fact you just keep cut people off and no options to complain?

  • Stanton_J John Stanton (@Stanton_J) reported from Solihull, England

    @virginmedia help required, #customerexperience #badcustomerservice waiting for a call back since 1pm yesterday, Six times complained about the issue in last year each time told it will be sorted and it isn’t.... Do you want this customer or do you want to lose another to @skytv

  • Matt_Francis98 Matt' (@Matt_Francis98) reported from Fazeley, England

    Virgin media are the worst internet providers there is for sure

  • stumccullagh Stuart McCullagh (@stumccullagh) reported from Solihull, England

    @virginmedia Internet down yet again!!!!! Awful customer service yet again!!!

  • Ade1701 Ade1701 (@Ade1701) reported from Dorridge, England

    @virginmedia Does anyone at Virginmedia ever actually answer phones? Calling from my parent’s number, supposed to be listed as vulnerable/priority. No answer for over 40 minutes! The hold music is torture, and zero indication of how long the queue is! Your customer service sucks!

  • bicovico victoria nicholson (@bicovico) reported from Solihull, England

    @virginmedia I pay £22 for sky sports - asked for it to be removed and the price has only gone down £13 . How is that right, fair or legal ?

  • lorna_conway Doonie (@lorna_conway) reported from Redditch, England

    @virginmedia Friday I booked an engineer as the WiFi on our hub keeps dropping. At the same time I upgraded my package. This includes tech help. Since Friday I've had no WiFi. I tried website chat but got dropped I've tried calling but was waiting too long. I'm getting bored!

  • VickyBloor2 Vicky Bloor (@VickyBloor2) reported from Walsall Wood, England

    @virginmedia any updates on internet connection in the Midlands 5 hours down now 😡

  • SkulyMusic Skuly (@SkulyMusic) reported from Aldridge, England

    @virginmedia The worst customer service in History gotta be seen to be believed

  • bjwgorman Ben Gorman (@bjwgorman) reported from Solihull, England

    @virginmedia Always but it makes no difference. There have been issues where I live since the start of lockdown. I have made a complaint but it’s gone no where.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • StevenNT Steven Jones (@StevenNT) reported

    Anyone else in #farnborough having #VirginMedia internet issues?

  • shropshiregriff Griff (@shropshiregriff) reported

    What a shot show @virginmedia apparently open until 8pm but when you can at 7.39 you get told your closed… our Wi-Fi signal is a joke tonight…. Utter garbage

  • Jack_Rixmah Jack (@Jack_Rixmah) reported

    @virginmedia #BetterConnected never connected more like

  • liam7988 Liam 🇮🇪 🇪🇺 🇺🇦 (@liam7988) reported

    @john_mcguirk Tbf the Irish media are usually whining about awful the place is and RTE and Virgin Media give a lot of air time to the krupt kip brigade. Sure Rory Hearne is never bot on the radio

  • kronos_kirko Kronos (@kronos_kirko) reported

    @cliptaggs @virginmedia I have no option to cancel at the moment since I already signed the contract but you have time to cancel it. Trust me the headache that comes with @virginmedia is no where worth it

  • KnowSharma Prafull Sharma (@KnowSharma) reported

    Big round of applause to @virginmedia for worst customer experience.

  • spaghettihoop82 Ryan Mills (@spaghettihoop82) reported

    @virginmedia Complaint logged Tuesday 3rd. Promised call back in 24-48hrs. Still waiting. Technician scheduled for today 7th 8am-1pm. Its now past 5pm, still waiting.

  • Tastymond Tastymond (@Tastymond) reported

    @virginmedia Day 9 no internet because of @virginmedia broadband, worst service I have ever seen. 9 Days and they are okay with that...

  • BHH03 🏳️‍⚧️ Alex 🏳️‍🌈 (@BHH03) reported

    Why is @virginmedia wifi so damn shocking?!?!! Ours will say there’s a whole load of speed but that mean nothing when you drop the internet in the room next to the one where the hub is. So sick of it!!

  • kronos_kirko Kronos (@kronos_kirko) reported

    @virginmedia I told you, I don't know what these engineers are fixing but I don't believe anything they say. They have been fixing that area for 8 months now, constant outage no difference. It seems like you need to find different engineers