Virgin Media Outage Report in Smethwick, Sandwell, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Smethwick, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Smethwick and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (58%)
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Wi-fi (19%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Smethwick, Sandwell, England
The most recent Virgin Media outage reports came from the following cities: Oldbury, Birmingham, West Bromwich, Walsall, Wolverhampton, Dudley, Solihull, Bilston, Sutton Coldfield, Rowley Regis, Wednesbury, Cradley Heath, Brierley Hill, Tamworth and Redditch.
| City | Problem Type | Report Time |
|---|---|---|
 Oldbury |
Wi-fi | |
| Birmingham |
Internet | |
| Birmingham |
Internet | |
| Birmingham |
Internet | |
| Oldbury |
Wi-fi | |
| Birmingham |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Smethwick, England
Latest outage, problems and issue reports in Smethwick and nearby locations:
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Howard Martin
(@HJMKent) reported
from
Kidderminster, England
@kgardner081 @virginmedia In fairness, they've now been in touch, can't fix it remotely so are sending an engineer on Thursday to sort it out. So I'm grateful for that & 2 days to wait isn't bad.
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Nick ☭
(@GoatApocalypse) reported
from
Birmingham, England
@virginmedia And the website seems to be down...
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Steven Harris
(@Ste___H) reported
from
West Bromwich, England
@virginmedia Problems since Wednesday losing connection not a happy bunny
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Howard Martin
(@HJMKent) reported
from
Kidderminster, England
@markdmortimer I won't. But just fed up with @virginmedia's bloody awful website! They want me to order/upgrade box on line then make it impossible to do! All I get is "oops - something went wrong" messages for a week now! And if you phone you get someone the other side of the world! Useless!
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Ben
(@GullyPlays) reported
from
Birmingham, England
And virgin is down again I’m sure this happens monthly...@virginmedia
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Adam McDermott
(@admcdermott) reported
from
Dorridge, England
@virginmedia raised a complaint yesterday - promised a call back today but nothing. Calling customer services is so awful we've just lost hope.
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Evan Davis
(@EvanD) reported
from
Birmingham, England
@virginmedia I took a walk to clear my mind and decided all the hassle isn’t worth it. So I just rang to cancel the TV order. If you’d honoured the original request, you’d be getting an extra £7/month from me (and probably more if I upgraded my channels). I can live without it though
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Evan Davis
(@EvanD) reported
from
Birmingham, England
@virginmedia My complaint would be about the level of service (or lack thereof) provided by the manager who cancelled my original order, not pricing
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Evan Davis
(@EvanD) reported
from
Birmingham, England
@virginmedia (2/2) But still I’d like to somehow register a formal complaint against whoever deemed it unnecessary to let me know of the original cancellation
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Howard Martin
(@HJMKent) reported
from
Kidderminster, England
@virginmedia Still waiting! It's now after 4! You changed our old hub that worked fine - at your insistence - didn't properly set it up - my wife needs printer for work & uni course - now been trying to get you to sort it since Thursday & you don't honour your promises to do so! Poor service!
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Phil Woodward
(@therealflopflip) reported
from
Kidderminster, England
@virginmedia for second week running have purchased a film from the media store, tells me it’s ready to watch and it won’t play keep getting errors and wants me to login, enter details and still doesn’t work! This service is so poor
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Chris
(@ChrisPresslie) reported
from
Wednesfield, England
@Jenko90_ @virginmedia Don't forget when you phone them up to ask for loss of service credit
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Davey Dug
(@Dug83) reported
from
West Bromwich, England
@virginmedia no tv or internet, what’s going on, charge a bomb then bang I’m left without services, 120 a month I pay for shit internet, 20 minutes holding time on the phone, JOKE
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Kayleigh
(@kayweee) reported
from
Birmingham, England
Hi there @virginmedia my broadband keeps cutting out. Online it says no known fault but I’m having issues.I’ve tried to call but can’t get through.
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Matthew Clements-Wheeler
(@MidlandsSBM) reported
from
Birmingham, England
@virginmedia not pleased at all with your service. Despite three confirmation calls from you to me confirm what we needed, you have still not handled our house move correctly
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Howard Martin
(@HJMKent) reported
from
Kidderminster, England
@virginmedia Since the printer worked fine before you installed the new 3 Hub & perusal of the internet shows that this is a common problem with this Virgin equipment, perhaps you would arrange for an engineer to come and rectify the problem at your cost! Please register this as a complaint!
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Nick ☭
(@GoatApocalypse) reported
from
Birmingham, England
@virginmedia Difficult to access websites because the 4G reception at home is so poor!
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🐺Wolfish
(@unit_1974) reported
from
Birmingham, England
@virginmedia Repeatedly over several years. Get the same response each time. Nothing changes long term. I see from checks online that other people have the same issues so I’m now planning on leaving.
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Howard Martin
(@HJMKent) reported
from
Kidderminster, England
@virginmedia You were going to send link 20 minutes ago - since then nothing! Too late now, I'm going out! Shocking service from Virgin as usual! I've had 3 failed attempts to order upgrade YOU insist I have (with treats of reduced service) & you make it like treading in treacle to achieve!
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Aaron Maddocks
(@BcfcMaddocks) reported
from
Birmingham, England
@virginmedia i think your internet is possible the worst one out there at the moment; never works. Absolute shambles.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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ZeroDarkThirty🤫
(@KingMarvz29) reported
@virginmedia I've been disrespected by one of your colleagues, trying to sort this issue out but you just want me to pay the bill when the bill is wrong can someone with common sense get in contact with me and help me solve my issue
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Allie
(@AlexLewis93) reported
I’d honestly have an easier time watching The Morning Show on my phone using 4G than trying to watch it using @virginmedia at this point. Useless service sometimes.
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Jez Todd
(@JezTodd) reported
@virginmedia @JezTod Yeah just email and just not connecting. Had earlier which have now disappeared and box says last updated Friday. Am reading on your timeline others also having issues
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Matt⚒️
(@Matt_2164) reported
@fdkin1 @NepentheZ I’m using the virgin media box as the router, and the cable is the same one I’ve used for so long, never had any issues like this on any game
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julie atkinson #ForeverEuropean #Rejoin💙 #FBPA
(@skatinggirl1) reported
@virginmedia It is impossible to watch anything on the TV without the signal dropping out several times over the course of a film etc, making it unwatchable.
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Ava-Santina
(@AvaSantina) reported
@virginmedia link not working
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Woody I.J
(@Woodij_) reported
@virginmedia Oh right on cue. A useless irrelevant scripted response 🥴 no issues. its been on going for months and still never been sorted and just get the same ****** scripted responses. Glad you have also missed out the point of paying the same for 5x less speed as a new customer though 👍
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melissa
(@melissamckeee) reported
@virginmedia Can someone please explain to me why I can't downgrade to a TV/Broadband package without losing half the channels yet still somehow paying more than a new customer?! Going in complete circles with your cal centre staff trying to upsell me on stuff I don't want/need!
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CharlesGreig
(@CharlesGreig) reported
Hi @vmbusiness - how many times I’d it acceptable for a vm business connection to go down and require a router to be rebooted before it works again? I have a site going down ~1x a week and it’s just madness when my home VM connection is miles more reliable.
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Chris Fox
(@psychof0x) reported
@virginmedia It’s been months and they never get in touch, it’s been back and forth with no progress. Please. Just get my internet connected.