Virgin Media Outage Report in Smethwick, Sandwell, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Smethwick, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Smethwick and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Smethwick, Sandwell, England
The most recent Virgin Media outage reports came from the following cities: Birmingham, Wolverhampton, West Bromwich, Oldbury, Redditch, Walsall, Willenhall, Solihull, Tamworth, Rowley Regis, Halesowen, Stourbridge, Sutton Coldfield, Dudley and Brierley Hill.
| City | Problem Type | Report Time |
|---|---|---|
 Birmingham |
Total Blackout | |
| Birmingham |
Total Blackout | |
| Wolverhampton |
Phone | |
| West Bromwich |
Internet | |
| Birmingham |
Total Blackout | |
| Oldbury |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Smethwick, England
Latest outage, problems and issue reports in Smethwick and nearby locations:
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🐺Wolfish
(@unit_1974) reported
from
Birmingham, England
@virginmedia Bit pointless now. As are you customer service team whenever I call, which is half the reason we cancelled! 😠
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Nas Mahmud
(@M5Mahmud) reported
from
Birmingham, England
@SkyUK Just like to say compared to @virginmedia and @bt_uk your customer service is absolutely SHITE!
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Justin Osborne
(@O5BORNE) reported
from
Dudley, England
@virginmedia Yes,rebooted hub plenty of times. Lights flashing randomly. Registered for text service for service issues and just received one saying useage outing registered and est repair time now 26/09/19.another 2 days of problems. This affects my work at home. Need to cancel and go to Sky
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mo4g
(@mo4g_777) reported
from
West Bromwich, England
@virginmedia ffs once again your stupid phone line isn’t working - B42
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tonymartin
(@tonymartin82211) reported
from
Birmingham, England
Shocking telephone customer service from @virginmedia yet again, what a totally rotten organisation😕.
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mo4g
(@mo4g_777) reported
from
West Bromwich, England
@virginmedia sick to death of constant issues with your phone line perry barr - i nighthawk leave and go to bt
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Sharon Baker
(@DixeyBaker) reported
from
Birmingham, England
@virginmedia I appreciate your reply and I've done everything - its says no issues in the area but it said that yesterday and there was - I've had wrong service text come thru and all sorts- it's just not good enough
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🐺Wolfish
(@unit_1974) reported
from
Birmingham, England
@Matey30 @virginmedia Nothing less than I’ve come to expect from them. Service has been so bad which is why we’ve left their tv service. Had to keep the broadband for now due to limitations of other local providers. Now watching freeview…
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Justin Osborne
(@O5BORNE) reported
from
Dudley, England
@virginmedia Just had a text message from your team to say the Broadband issue is now fixed - it isn’t ! 😡
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Verinderpal
(@VinCheema) reported
from
Birmingham, England
Broadband down @virginmedia been about 20 mins on hold and still waiting #CustomerServiceWeek
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B'
(@s_badruddin) reported
from
Birmingham, England
@heenamajeed @virginmedia We have the same problem 🙄 ALWAYS!
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Calum McGill
(@Cal1964) reported
from
Wolverhampton, England
@virginmedia We were offered this and two boxes etc for £89...NINE DAYS AGO and then no one wanted to speak to us!!! Terrible service to a loyal Virgin customer of 8 years...robbery😠
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Mr C 🦁
(@Dav3yAvFc) reported
from
Dudley, England
Dont you love. Being on hold to @virginmedia .. for 27 minutes to finally get thru. To then be told your bill has doubled because your contract expired. Then to have the phone put down on you 😂😂😂😂😂
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Justin Osborne
(@O5BORNE) reported
from
Dudley, England
@virginmedia No difference at all when hub rebooted, Broadband still off and no way of getting through to your teams either by phone or via website to report ‘total lack of connection ‘ ! REALLY BAD CUSTOMER SERVICE. 😡
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Mike Donovan
(@bsamikey) reported
from
Solihull, England
@virginmedia for the second time this evening your broadband has dropped out, yet according to the app there is no issue in my area. This is happening far too frequently. You have previously provided me with insufficient means of making a formal complaint. I'd like it now please
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Sharon Baker
(@DixeyBaker) reported
from
Birmingham, England
@virginmedia Broken again this morning after being ok eventually yesterday - managed to get through on the phones as it's still early - they are now checking and its been escalated and an engineer booked for Monday - progress of sorts!
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Matt Smith
(@MattyladKRO) reported
from
Birmingham, England
@RacingTV Unless you’re a @virginmedia customer where you cannot have any discounts and have to still watch @SkySportsRacing in neandatholic pics with no HD despite “promises” for 18 months it gonna abe available “ soon”
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🐺Wolfish
(@unit_1974) reported
from
Birmingham, England
@_mark13 @virginmedia Their customer service is virtually non existent! We are just money to them.
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mo4g
(@mo4g_777) reported
from
West Bromwich, England
@virginmedia once again your stupid phone line has stopped - do you not have water proof cabinets or some thing always a prob in bad weathe
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Calum McGill
(@Cal1964) reported
from
Wolverhampton, England
@virginmedia Okay, we'll try again tomorrow. I'm sure you're aware I've lodged a complaint already as very unhappy with the level of service from your agents. I needed this sorting over a week ago and now Virgin have taken another £129 for another month🙄
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Heather Johnson
(@xXHeather1981Xx) reported
@Josh_the_G4ymer @ThePinupGamer @virginmedia I can’t believe they haven’t even acknowledged it yet ..it’s been down well over an hour here..x
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𝙎𝙠𝙞𝙣𝘽𝙤𝙨𝙨𝘽𝙤𝙮𝙙
(@SkinBossBoyd) reported
Yes @virginmedia broadband IS down across Greater Manchester this evening. Since about midnight...😧 Switched over to my mobile 4G connection with @ThreeUK and the top download speed is a pathetic 0.43 Mbps!
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Sheila
(@zaraj1211) reported
So i get money back cos im paying you for a a service and that service has gone down every night between 12-12:30am for a week #virginmedia
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Noise
(@NoiseIC) reported
@virginmedia Is the surprise the broadband is down again?
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pete
(@deanpete1978) reported
@virginmedia Internet down in Middleton,Manchester area AGAIN!! for people working from home and home schooling kids is not ideal now is it?? Time to switch i think!! Whats @TalkTalk got on offer?
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nut(but dont)tella
(@RaheemZhid) reported
**** I mean with virgin media internet
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Patrick Rooney
(@PatrickRooney83) reported
@virginmedia Are you having a laugh this is your moto stay connected, we pay for 500mb and got 70 on a good day cutting off none stop. And now completely down.#trashinternet
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h
(@mistdied17) reported
According to Twitter and down detector, Virgin Media is suffering an outrage in Manchester & surrounding areas –not according to the Virgin website though. It's understandable that outrages happen, some communication ought to be expected at the very least. @virginmedia
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Stephen
(@iamstphn) reported
I’m just reading all the tweets about people bitching about @virginmedia being down and then I think to myself. These dumb ***** have never read their contracts and can’t comprehend that a company can’t guarantee 100% uptime EVER. #PleaseDontLetThemReproduce
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🙈🙉🙊
(@RobGreenhalgh75) reported
@YourRunnerz @virginmedia I got the same thing. It’s like they don’t realise they have a problem yet. Maybe their own internet connection went down too.