Virgin Media Outage Report in Smethwick, Sandwell, England
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The latest reports from users having issues in Smethwick come from postal codes B67.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Smethwick, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Smethwick and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (8%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Smethwick, Sandwell, England
The most recent Virgin Media outage reports came from the following cities: Birmingham, Dudley, Wolverhampton, Walsall, Redditch, Oldbury, West Bromwich, Wednesbury, Bilston, Solihull, Tamworth, Smethwick, Willenhall, Rowley Regis and Halesowen.
| City | Problem Type | Report Time |
|---|---|---|
 Birmingham |
Wi-fi | |
| Birmingham |
Wi-fi | |
| Birmingham |
Internet | |
| Birmingham |
Wi-fi | |
| Birmingham |
Wi-fi | |
| Dudley |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Smethwick, England
Latest outage, problems and issue reports in Smethwick and nearby locations:
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Emily Davies
(@Mindful_Chat) reported
from
Birmingham, England
@virginmedia Ok I did that a optimised then signal. So I will give that a go for now and hopefully it won’t kick me out again. I though it was the online meeting platform but it happened across multiple sites (teams, Skype etc...)
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Ant Davies
(@antdwolves) reported
from
Wolverhampton, England
@CliffHague @virginmedia If you have not already ring to disconnect then tell retentions you need 2nd line support. They should be in Scotland or North East and really know their stuff I have Virgin but use gmail as a preferred option Good Luck!
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Georgia
(@georgiarec28) reported
from
Dudley, England
@virginmedia bit annoyed at the service I’m receiving. I am trying to speak to someone about an order which is “parked” says someone will be in touch but no one has been? Can’t find an online chat and phone I give up being on hold!!!
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Shajidur Rahman
(@ShazRahman30) reported
from
Birmingham, England
Can't believe it @virginmedia is down for the biggest match of the season for me. The championship final between Fulham and Brentford. What do I do?
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Mark Hughes
(@hughesagoodboy) reported
from
Birmingham, England
Not only that, when speaking to a manager he has proceeded to cut me off and hang up after a 50 minute phone call. What kind of **** show are you running over there ? This is disgusting customer service! @virginmedia
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Jonathan Andrew Ward
(@jaward916) reported
from
West Bromwich, England
Can't leave the house due to operation resurface, can't do anything in the house because @virginmedia is down. Lazy Sunday it is.
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Kymberlilly :-)
(@Kimmi_Mmm) reported
from
Wednesfield, England
@virginmedia no internet still!!! just wondering if in virgin town 24 hours actually means 1-2 weeks 🤔you are sending a new router out when that is not the problem and said itll be here in 3-5 working days but will be monday?Does anyone in your company know how to count?
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rachel manning
(@rachel_manning1) reported
from
Solihull, England
@virginmedia I switched my phone sim as instructed 2 days ago and I still can't receive calls. I've been on hold with customer services for 45 mins. Can u help please?
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Stuart McCullagh
(@stumccullagh) reported
from
Solihull, England
Silly question but if I'm a @virginmedia customer with all the sports etc how or can i get BT Sports on my phone?
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Stephen Luckett
(@Steveluckett) reported
from
Codsall, England
Another letter from @virginmedia saying I owe them money! Looks like my 25th call to them explaining that it is a fraudulent account. LITERALLY THE WORST COMPANY IN THE WORLD!!!
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Stephen Luckett
(@Steveluckett) reported
from
Codsall, England
Call number 25 with @virginmedia after the service desk hung up on my after I waited 30 mins to connect and then when I did get through put my on hold and then hung up 😭😬😬 on your call number 26
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*KP*
(@KarenPerry7) reported
from
Willenhall, England
@Coconuts1964 @virginmedia Thanks mate. How bad is it that customers have to rely on each other for information rather than the company we pay hundreds to each year. #virginmedia terrible!!
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SueD
(@SusanDaisley) reported
from
Birmingham, England
@virginmedia No internet in B38. Any problems?
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Call Me Jim
(@CallMeJim3) reported
from
Dudley, England
@virginmedia what is wrong with your system. Three times today we have lost service. Is your infrastructure antiquated or your engineers usless.
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Ian Aspley
(@idaspley) reported
from
Halesowen, England
@virginmedia hi how do I order a new remote control mines not working and I have replaced batteries
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Shajidur Rahman
(@ShazRahman30) reported
from
Birmingham, England
After a massive faff, I've been able get into the goose in selly oak. Has the football but no sound. Worst day of the year @virginmedia to go down. Will remember this when my contract is up.
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Simon Pugh
(@simonpunch) reported
from
Wolverhampton, England
@virginmedia awful service yet again, no connection since Friday due to poor installation. Complaints department phoned 3 times and not dealt with. Cut off by technical support 3 times. Shocking!
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james avfc
(@jamesgrvilla) reported
from
Birmingham, England
Oh what a surprise @virginmedia is down again 😡
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Fubz
(@Fubz21) reported
from
Dudley, England
You literally can't make this up. Working from home today and @virginmedia goes down again. Jinxed, every time I have important work to do from home the net drops. I would phone customer service but I know from past enquires they are completely useless.
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Neil T
(@Neil982) reported
from
Willenhall, England
@virginmedia seems to bollock about with their broadband at 1am on a Wednesday without fail right as #NXT #wwenxt is coming on. Seems to happen near enough every week.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Francesca Beard
(@FrancescaBeard) reported
@virginmedia Hi John thanks for the quick response - website reporting no known issues and Hub 4 not compatible with diagnostic tests... 2 kids homeschooling on Ethernet which thankfully is working but it means I can’t get on. No WiFi since am of the 19th
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Paul Day-Griffiths
(@DayGriffiths) reported
@virginmedia not great that in the last 3 days my broadband has gone down 3 times. First time an hour, yesterday 3 hours and now it's down again. Not acceptable when people are home working #virginmedia
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The Never Paint Again Wall Coating company
(@Neverpaintagain) reported
Anyone know how to reach Virgin media without hanging on the phone for 2 hours listening to the worst "on hold" music too? #virginmedia #broadband #badcustomercare
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Jeff forrest
(@Jeffforrest1) reported
@virginmedia I want to transfer my mobile number to you but it's incredibly difficult. I can't access my online account, and your number to reset access (789) is currently unavailable, text service hasn't responded and my pac code expires today. Help!
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a d e l a r k s | iwonderwhat
(@adelarks) reported
@virginmedia It's still bad. I am hardwired and i am sure you are not coping with capaicty as we are getting horrendous speeds
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antony jeffery
(@uk10mileshigh) reported
@virginmedia disgraceful service . Wait in a que for 40mins cause u put my bill up by £30 for a underperforming service, then i get cut off 2 secs after they pick the phone up. Now u cant even call cause the line is busy what the hell virgin
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Daniel farmer
(@Mumraa) reported
@virginmedia Hi..it seems to be working again atm...but I'll let you know if I get an issue again
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Rob
(@soapbarbob) reported
@virginmedia your customer service is appalling. I've received an email telling me I'm to be charged £25 extra this month for a service I didnt request. I've phoned three times and each time been told they have to transfer me, and each time it's cut out. No idea what to do.
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Ady Clare
(@ady_clare) reported
@virginmedia That is what I have done many times. They have done nothing to help. And now it is engaged I can’t get through. So what do I do?
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Patch Foley
(@PetyuskaDoom) reported
@VirginMediaIE Hi Brian, another issue, when I add my payment details on IE and click pay I get redirected to a virgin media page saying Service Unavailable, although it would appear the payment went through. I normally should be redirected to a Thank You page with a transaction ID.