Virgin Media outages and service status in Smethwick, England

Problems in the last 24 hours in Smethwick, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Smethwick, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Smethwick, England

The most recent Virgin Media outage reports came from the following cities: Birmingham, Tamworth, Oldbury, Wolverhampton, Kidderminster, Brierley Hill, Solihull, Walsall, Sutton Coldfield, Halesowen, West Bromwich, Streetly, Smethwick, Dudley, and Wednesbury.

City	Problem Type	Report Time
Birmingham	Internet	6 hours ago
Birmingham	Internet	11 hours ago
Birmingham	Wi-fi	12 hours ago
Birmingham	Internet	16 hours ago
Tamworth	Total Blackout	1 day ago
Birmingham	Internet	2 days ago

Nearby cities with recent reports

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Smethwick, England

Latest outage, problems and issue reports in Smethwick and nearby locations:

• 
  iamscorchy (@iamscorchy) reported 54 seconds ago from Wednesfield, England

  @virginmedia Experiencing issues in your area there is a technician in the area but still doesn't explain why my routers fans go really loud and disconnected from everything I have to keep resetting to get it back to normal then on top get "issues in my area" like always

• 
  ch Saqib (@saqibsvideos) reported 2 minutes ago from Birmingham, England

  @virginmedia They haven't called me yet that's how bad you're

• 
  Howard Martin 🇺🇦🇪🇺 (@HJMKent) reported 15 minutes ago from Kidderminster, England

  @virginmedia You have just repeated, word for word, the last tweet you sent me, to which I replied! Pointless trying to have any conversation with @virginmedia because it just goes round in circles! The most appalling customer services in UK in my experience! No more tweets from you, please!

• 
  LynneMUFC#22#44 (@LynneMasters) reported 16 minutes ago from Birmingham, England

  @virginmedia why is the Sky Sports red button not working

• 
  Beard Punk (@BeardPunk) reported 16 minutes ago from Birmingham, England

  @virginmedia Rebooted several times. Wi-Fi works fine, it’s just the VPN. Automated message says there’s still an issue.

• 
  G 🇯🇲 (@ethnicalien) reported 19 minutes ago from Wolverhampton, England

  @virginmedia Not at the moment no but it's a common issue👀

• 
  shanny C 🌹 (@_shannonC) reported 22 minutes ago from Solihull, England

  @virginmedia haha you mean the same forum where they didn’t answer me for days last time, and they didn’t resolve anything???? waste of time. they told me to check the speed and check for area issues. absolutely awful customer service when i’ve been complaining about this for WEEKS now.

• 
  Martin Wilkinson (@MartinWilko) reported 26 minutes ago from Birmingham, England

  Virginmedia down Sutton Coldfield. National outage . Their website down, unable to report status. No reports or statements from Virgin media. Price rise of 13.8% #VirginMediaoutage @virginmedia

• 
  Beard Punk (@BeardPunk) reported 26 minutes ago from Birmingham, England

  @virginmedia any updates on the VPN issue?

• 
  Steve Lees (@measlewolf) reported 26 minutes ago from Dudley, England

  @virginmedia afternoon. I’ve been on hold for 25 mins and when I finally got through the line went dead after security questions. My mum has been without her TV service for over a week. Last night an engineer was due by 6 o’clock and never showed. Another text stating the 26th

• 
  Evan Davis (@EvanD) reported 26 minutes ago from Birmingham, England

  @virginmedia Yes I’ve done that. My connection drops out for a minute or so every 30-60 mins. Hard to replicate. My account has notes regarding the reason why the credit was given last time. Ideally I don’t want to wait so long for the same issue to be fixed.

• 
  Susan Johnson (@SusieWJr) reported 30 minutes ago from Swindon, England

  @virginmedia @ste1984r But YOU say 'intermittent' loss when it isn't. It's FULL loss of service. And to only compensate after 2 days is crazy.

• 
  Howard Martin 💚 (@HJMKent) reported 33 minutes ago from Kidderminster, England

  @virginmedia Can you please explain why, when I renewed my package in March you reduced my last invoiced bill to reflect the change & took by DD what you said you would! Now you say you will suspend my service because I underpaid? You took what you wanted!

• 
  Evan Davis (@EvanD) reported 41 minutes ago from Solihull, England

  @virginmedia Just called your offshore call centre regarding my internet connection. I’m having the same issues as I had when I got a £154 credit from you. /1

• 
  freckles n dimples (@xsasix) reported 43 minutes ago from Woodside, England

  @virginmedia how do you check the mobile phone signal in your area? I’ve had nine for a few days

• 
  derek(🕖❤️‍🔥samurai🇨🇳) (@Dereklad) reported 50 minutes ago from Birmingham, England

  Virgin media. Your internet broadband is down,we hope to have it fixed by 10pm.😣 Modern warfare 2 campaign day. And no internet.😢

• 
  🏴󠁧󠁢󠁥󠁮󠁧󠁿Simon Evans🏌️‍♂️ (@simonevans1973) reported 55 minutes ago from Birmingham, England

  @virginmedia b42 is shocking supposed to have 200meg the #ManUtd Vs #thfc is **** like streaming on a ZXSPECTRUM

• 
  Gordé 🦩 (@ReissOmari) reported 56 minutes ago from Birmingham, England

  Fed up of these “intermittent” problems with my @virginmedia broadband.

• 
  MJP - mastodonapp.uk/@mrmjprice (@mrmjprice) reported 58 minutes ago from Birmingham, England

  @virginmedia Async live chat (WhatsApp) sucks as you let me text you with a problem, let it sit for hours, then close it down if I don’t reply within 5 mins and repeat. I’ll just ignore all the comms.

• 
  Alex (@laticwolf) reported 58 minutes ago from Bradmore, England

  @virginmedia good work 👏🏼 issues with WiFi being down constantly as soon as £7.50 monthly bill increases comes in! Currently on hour 5 of no internet and not due to be fixed before 1am 🙃

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Robert Taylor (@rabtaylor1981) reported 3 minutes ago

  @virginmedia any idea why it has to be so difficult to actually speak to anyone? Both TV boxes no longer work right, received an email saying a new box was coming but only got a remote for a box I don't even have! Can anyone help??

• 
  Andy Smith (@andysmit69) reported 7 minutes ago

  @kingoftheshed @virginmedia Virgin and Sky the Worst of the Worst mate … get on EE

• 
  Ⓖⓐⓩⓩⓔⓡ Ⓗⓐⓡⓥⓔⓡⓢⓞⓝ (@fangaztic2) reported 11 minutes ago from Gosport District, England

  @frecklesB13 @wullybh88y @virginmedia If you have paid for the service but not getting it's an offcom matter as they failing in their contract

• 
  Rob Swain 🇬🇧🏴󠁧󠁢󠁥󠁮󠁧󠁿 (@RobSwain76580) reported 11 minutes ago

  @virginmedia Yes, but didn’t say any problems. It’s intermittent.

• 
  MW 🏳️‍🌈 #gay #florist #lovetocook (@markbwwelford) reported 12 minutes ago

  @virginmedia Your service has been erratic to say the least over the last few weeks and it's down again. Postcode is W12 in London. Really not good enough.

• 
  peter davis (@leamingtonpete) reported 13 minutes ago

  @ChrisWales61 @virginmedia I had similar, they promised me a free month when I complained, that never happened. I complained again and they said the offer had expired (huh?) I record all my calls take names and times with suppliers and on threat of ofcom/ombudsman I got my free month promised.

• 
  JJ (@johnjoeoregan) reported 14 minutes ago

  @virginmedia Broadband been down almost continuously since midday Friday 17th and now latest update says evening of April 20th expected repair /resumption. Will be four days at that point. What has happened? Manchester area.

• 
  James Munro (@eripley8) reported 23 minutes ago

  @virginmedia @mobily_uk Can you drop the smiling emoji Virgin. It really is absurdly patronising and shows that you're just laughing at us rather than genuinely trying to help

• 
  James Turpin (@mobily_uk) reported 23 minutes ago

  Hey @virginmedia why do we have to do this dance every year? £66 per month increasing to £148?? I cancel, you offer me a similar deal to what I had and we move on. Why not just offer it up front? None of this pretend nonsense!

• 
  Jon Pitts (@briavelsjon) reported 27 minutes ago

  @mandychoccy @virginmedia Sounds potentially like a comprehensive set of fixes. Ideal solution is to have a tech onsite when you have the problem. Easier said than done, though.