Virgin Media outages and service status in Smethwick, England

Problems in the last 24 hours in Smethwick, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Smethwick, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Smethwick, England

The most recent Virgin Media outage reports came from the following cities: Birmingham, Oldbury, Tamworth, West Bromwich, Solihull, Wolverhampton, Walsall, Smethwick, Brierley Hill, Tipton, Stourbridge, Bromsgrove, Bilston, Sutton Coldfield, and Dudley.

City	Problem Type	Report Time
Birmingham	Internet	5 hours ago
Oldbury	E-mail	14 hours ago
Oldbury	Internet	15 hours ago
Tamworth	Internet	16 hours ago
Tamworth	Wi-fi	19 hours ago
Birmingham	Wi-fi	20 hours ago

Nearby cities with recent reports

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Smethwick, England

Latest outage, problems and issue reports in Smethwick and nearby locations:

• 
  Andraay Leung (@Andraay) reported 2 minutes ago from Birmingham, England

  @virginmedia having issues with Wi-Fi at home and your websites including the one on service status checks are not loading? As a result I can’t even report the problem.

• 
  𝕔𝕙𝕒𝕣𝕝𝕠𝕥𝕥𝕖🧸 (@charlwalden) reported 6 minutes ago from Halesowen, England

  @virginmedia how am I supposed to book an engineer? There are issues with the quick start installation I have and need an engineer to set it up for me

• 
  Steve Lees (@measlewolf) reported 8 minutes ago from Dudley, England

  @virginmedia afternoon. I’ve been on hold for 25 mins and when I finally got through the line went dead after security questions. My mum has been without her TV service for over a week. Last night an engineer was due by 6 o’clock and never showed. Another text stating the 26th

• 
  James (@JMEden_97) reported 8 minutes ago from Solihull, England

  I hate VirginMedia me getting stupid little lag spikes

• 
  derek(🕖❤️‍🔥samurai🇨🇳) (@Dereklad) reported 11 minutes ago from Birmingham, England

  Virgin media. Your internet broadband is down,we hope to have it fixed by 10pm.😣 Modern warfare 2 campaign day. And no internet.😢

• 
  Casey Rain (aka S-Endz) (@CaseyRain) reported 11 minutes ago from Birmingham, England

  Had an @virginmedia broadband outage on Sunday for 2 hours. Since then, connection so spotty that I'm getting 10 seconds of completely dropped packets followed by 20 seconds of slow-as-molasses ping times once every 10 minutes.

• 
  Steve Lees (@measlewolf) reported 13 minutes ago from Dudley, England

  @virginmedia Yes, the fault dates back from the 25th August and hopefully a fix will be made tomorrow, if not an engineer is booked for next week. When I finally got through the team were very helpful

• 
  Gordé 🦩 (@ReissOmari) reported 18 minutes ago from Birmingham, England

  @virginmedia Think we need to call an engineer out anyways, before the outage I was only getting 600mbps max when my package is the 1Gig.

• 
  Stuart McCullagh (@stumccullagh) reported 19 minutes ago from Solihull, England

  @virginmedia how can i speak to someone about my MOBILE account? my password doesn't work & your telling me my moms maiden name isnt correct!

• 
  Stuart McCullagh (@stumccullagh) reported 19 minutes ago from Solihull, England

  @virginmedia I’m meant to be on a webcall about my TV that doesn’t work can anyone help me please?

• 
  Simon Neale (@nealesj) reported 28 minutes ago from Swindon, England

  It looks like @virginmedia name servers are not accessible so no DNS records can be resolved. A major outage for their services. Seems to be no comms from them. @BBCNews are you aware? #VirginMediaDown #VirginMedia

• 
  Neil Simpson (@nippa77) reported 31 minutes ago from Swindon, England

  @virginmedia why is it that your service is up and down more than a yo-yo? It’s getting ridiculous now!!!

• 
  Andy (@a_Muss60) reported 33 minutes ago from Swindon, England

  @matt_hanson70 @virginmedia Intermittent for 2.5 days, Sunday always v poor the worst is 0.4mbs with a 250mbs supply. VM's script always saying reboot etc.. Funny though following reporting an issue a week ago I suddenly recorded 256mbs for an hour then it slowly drops to normal! First ever hitting supply.

• 
  Stephen Bennett (@Stephen12857059) reported 39 minutes ago from Birmingham, England

  @virginmedia Nobody has called me and the WhatsApp chat is very frustrating and not dealing with the issue. This is very simple, I was sent contract paperwork with an agreed monthly fee of £86.75. Why have I paid two months of excessively higher payments. I should have left VM

• 
  Susan Johnson (@SusieWJr) reported 45 minutes ago from Himley, England

  @virginmedia @WaynesWorld20_ How many areas have this 'intermittent' loss of service? O have it in DY6 too.

• 
  MJP - mastodonapp.uk/@mrmjprice (@mrmjprice) reported 48 minutes ago from Birmingham, England

  @virginmedia Async live chat (WhatsApp) sucks as you let me text you with a problem, let it sit for hours, then close it down if I don’t reply within 5 mins and repeat. I’ll just ignore all the comms.

• 
  shanny C 🌹 (@_shannonC) reported 48 minutes ago from Solihull, England

  @LenFPS @virginmedia they don’t care. it only happens 7pm onwards but will happen until the next morning so I can’t stream or anything. and they’re telling me to write on a forum as if that will fix it😤

• 
  ch Saqib (@saqibsvideos) reported 49 minutes ago from Birmingham, England

  @virginmedia They haven't called me yet that's how bad you're

• 
  Stuart McCullagh (@stumccullagh) reported 54 minutes ago from Solihull, England

  Had problems with my TV since September now can’t get any live football or movies @virginmedia

• 
  Stuart McCullagh (@stumccullagh) reported 58 minutes ago from Birmingham, England

  @virginmedia I’m going to but I know I won’t get anywhere anyway the customer never gets anywhere

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  joanne (@footprintsfh) reported 2 minutes ago

  @PeteUK7 @JillCollier16 @virginmedia So many companies have appalling death procedures. Losing a loved one is traumatic & informing utilities etc of this is a difficult thing to do. I felt like I was erasing my husband. So why can’t companies try harder to make this awful task as easy as possible?

• 
  MidgecpfcⓂ️ (@Midgecpfc) reported 4 minutes ago

  Well done @virginmedia no Internet or TV until 23.05 tomorrow night! How ******** am I supposed to watch the football tonight? So had enough! Glad my contract is done next month!

• 
  Noely Daniels (@noel33330) reported 9 minutes ago

  @JamieGBarry @virginmedia Never understand why companies do this … same goes for insurance companies.

• 
  Clive Edwards (@footymarketer) reported 11 minutes ago

  @virginmedia @PeteUK7 This is actually atrocious, both the initial mistake and this poorly worded, lacking in true sentiment, reply. Your system failures are not what this poor chap wants to hear about. Branson should be looking at his licensing agreement with the clearly inept organisations behind Virgin Media.

• 
  Gary George (@Gazmac92) reported 12 minutes ago

  @Billymawa @PeteUK7 @virginmedia BT did this to my mam when my dad died and when they after the third time of her telling them he died they asked if he needed an ambulance. Don’t know why they thought her first reaction to him going into cardiac arrest was to cancel the internet not save his life.

• 
  Sarah Spittles (@sspittles) reported 12 minutes ago

  @virginmedia many customers in Broseley are struggling with intermittent issues with internet service (this was before the heat 🥵) Your online service status test doesn’t appear to be working and can’t find our kit (we are using it, it’s here!) please sort the issue.

• 
  Cookie (@chrissincl29564) reported 14 minutes ago

  @virginmedia @JamieGBarry But it never matches the new offer prices does it

• 
  sally quick (@QuickSally) reported 14 minutes ago

  @virginmedia @PeteUK7 Not good enough. Update your damn system.

• 
  David (@David52578899) reported 17 minutes ago

  @virginmedia @PeteUK7 That’s an excuse, not a reason. Nobody cares if your records were not fully updated, that’s your problem.

• 
  Mikey (@mpellatt) reported 18 minutes ago

  @PeteUK7 @virginmedia Not that long. The CS person is chatting **** there. Sorry for your loss, I was fortunate that when each of my parents died, no-one did that rubbish.