Virgin Media Outage Report in Smethwick, Sandwell, England
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The latest reports from users having issues in Smethwick come from postal codes B67.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Smethwick, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Smethwick and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (58%)
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Wi-fi (19%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Smethwick, Sandwell, England
The most recent Virgin Media outage reports came from the following cities: Birmingham, Walsall, Wolverhampton, Dudley, Oldbury, West Bromwich, Solihull, Bilston, Sutton Coldfield, Rowley Regis, Wednesbury, Cradley Heath, Brierley Hill, Tamworth and Redditch.
| City | Problem Type | Report Time |
|---|---|---|
 Birmingham |
TV | |
| Birmingham |
Internet | |
| Walsall |
Internet | |
| Birmingham |
Wi-fi | |
| Birmingham |
Internet | |
| Birmingham |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Smethwick, England
Latest outage, problems and issue reports in Smethwick and nearby locations:
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tonymartin
(@tonymartin82211) reported
from
Birmingham, England
@virginmedia is there anyway that I can stop this infernal Tivo box recording stuff on my suggestions that I would never dream of watching, it's doing my loaf in.
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Mark
(@MarkMarky222) reported
from
Solihull, England
@virginmedia absolutely disgusted with Virgin media’s service and customer service. Bill jumps up £20 form last month and been on the phone trying to speak to someone about it for 52 minutes now. Roll on July 12th when my contract finishes.
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Roger Leitch
(@notdodgy) reported
from
Solihull, England
@virginmedia Chat session indicates there is still a fault, with an estimated fix of the 26th. So basically I can expect very poor broadband for over a week.
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Chris Roberts
(@djchrisr) reported
from
Dudley, England
@virginmedia I've already tried calling. The agent wouldn't accept what I was saying and basically called me a liar so I tweeted you & you advised me to file a complaint on the website to which I've received no response at all. I feel my only chance of a result is to take it to CISAS.
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🐰 Louise Owen 🐇
(@LovesBunnys) reported
from
Birmingham, England
@virginmedia Thanks i will be talking to them regarding the matter, as i don't feel virgin listened to me or took my complaint seriously.
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mark shaw
(@markshawnwo) reported
from
Birmingham, England
@virginmedia 45 mins and counting been transferred 2 times told different things each time what is wrong with your customer service
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Lucy Coxon
(@lucylegs1506) reported
from
Wednesfield, England
@virginmedia not a happy customer at all. My phoneis not working at all, not turning on. I pay insurance thru virgin. I called them 2day to see if it could be repaired, they said no and Ive gotta pay £80 excess for a replacement. It doesnt state this in my contract.
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Mat 🏳️🌈
(@EgglestonMathew) reported
from
Birmingham, England
@virginmedia Nope no difference . Usually do this 3 times a day and normally solves the problem
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Carol Coombes O.B.E
(@CrackingLeaders) reported
from
Birmingham, England
@virginmedia Bedroom installation contracted weeks ago for ill person. Didnt happen. Scant, apathetic apology, told new date might now be few weeks. Was held up collection from hosp awaiting techs that never came. We've no clue what's happening when, nor the effort to keep trying for it.
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Josh Moreton
(@josh_moreton) reported
from
Birmingham, England
@virginmedia any news on what the issue is in west Birmingham, had no phone, internet or TV for 19 hours now. Fed up of ringing the automated customer service number.
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🐰 Louise Owen 🐇
(@LovesBunnys) reported
from
Birmingham, England
@virginmedia Hi i last contacted you guys on the 27th May 2019 and i still have had ni response from you guys about a complaint i put in last month could you please look into this matter for me please. Mrs Dews
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Josh Moreton
(@josh_moreton) reported
from
Birmingham, England
@virginmedia Yes the whole service is down and I’ve already registered the faults over the phone and I’ve used the app to get text updates. But the resolve time keeps changing and there no description to the fault itself.
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Dave Yates
(@dtyates) reported
from
Kidderminster, England
@virginmedia Yes I had, as I said in a previous tweet the only status with issues is TV and an advanced Test states nothing is wrong
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daniel
(@field133) reported
from
Dudley, England
@virginmedia absolute joke virgin broadband nearly 6 weeks of intermittent issues with no broadband and again yesterday and today when you call no one answers just holding this needs to be addressed
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Ash❗️
(@A_J_92) reported
from
Birmingham, England
@virginmedia I want to order the sim only which is on offer which ends tonight. I am trying to bring my no. Across from another network i have the PAC I've put this in the form when ordering online but getting an error message
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Teds
(@Tedtalks13) reported
from
Aldridge, England
@richardbranson @virginpulse why i think virgin media having iso 90001 on testing bulk buying of @tim_cook stuff richard on your 2% losses since liberty carbon emissions uk with crap
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🐺Wolfish
(@unit_1974) reported
from
Birmingham, England
Starting to have all the same Connectivity problems with @virginmedia as before even now we have their “best” hub. Fed up of having connectivity issues with our supposedly connected home. One minute it works, the next it stops for no reason. All settings checked and correct.
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Chris Roberts
(@djchrisr) reported
from
Dudley, England
@virginmedia 17th May I sent my complaint. It's getting very close....
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mark shaw
(@markshawnwo) reported
from
Birmingham, England
@virginmedia I'm trying to get our bill down paying 134 a mouth is to much got the VIP package the first caller said could get it down to 99 then said no because we can't get 500 mb in our area got cut off now been on phone another 50 mins
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Roger Leitch
(@notdodgy) reported
from
Solihull, England
@virginmedia After an hour in a chat session, which involved factory reset of hub, the problem persists. Agent then goes and checks to advise a fault in my area - estimated fix this evening. Wondering if I am now back into the old fortnightly failure cycle..
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Daniel Fynn
(@DanielFynn9) reported
@virginmedia Lol really oh god, *** pathetic and yes I did reply asking 1pm, let alone you should have still tried as you’re providing the worst internet I’ve ever had in my life and I’m old…. At least 256k dial up was reliable!!
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Starky - Ryan
(@Starky272) reported
@virginmedia Serioisly? You link me a post with no obvious solution? Your website is obviously down and having issues maybe just take some accoutability and adimit its your issue not everyone else!
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Sean
(@scoperzor) reported
Hey @virginmedia I'm desperate to throw money at you for broadband yet every time I try to, it takes weeks of delayed and cancelled appointments, tens of lengthy calls to support, and no effort to improve the situation from your side. Where is the customer first approach?
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Daniel Fynn
(@DanielFynn9) reported
@virginmedia Thanks for not making the call, please can you confirm I can cancel my contract? I’m currently sat watching a buffering screen- absolutely awful service, I’ll contact ombudsman tomorrow…. It will go like “hello, I was told and promised….. worse provider ever
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BelZeder
(@BelZeder) reported
@virginmedia Hi. Our services (broadband/phone) have been intermittent since Friday and mostly off for most of today. The service status checker gives a 404 error. Can’t call as the phone is not working. Please can you check for issues in my area PE19 and reply. Thanks
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Daniel Fynn
(@DanielFynn9) reported
@virginmedia So it seems you’re lying to me or….. have you got internet issues…? Wouldn’t surprise me, even Sky are saying my recent (not legacy) tv issues are wifi related. Please can I leave, you’re not good at all.
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Richard
(@RonnieTaff) reported
@virginmedia website down, not internet and tv intermittent again! What are you doing? Sick of the disruption. Can’t guarantee it’ll be like this in the morning and I Work from home. You are useless
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Amy Parker
(@amyparker273) reported
I’m sick of virgin media being down constantly and my wifi not working @virginmedia sort it out please
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Matthew Bagatta MRICS
(@mvbagatta39) reported
@virginmedia is there broadband outage in Beckenham?
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Louise 🏁
(@_Lolzh) reported
Never in my life have I dealt with such an incompetent business than @virginmedia. How you are still in business I do not know. Failed to put through our cancellation, failed to rectify