Virgin Media

Virgin Media Outage Report in Smethwick, Sandwell, England

No problems detected

If you are having issues, please submit a report below.

The latest reports from users having issues in Smethwick come from postal codes B67.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Smethwick, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Smethwick and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Smethwick, Sandwell, England 03/26/2026 22:20

At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (56%)

    Internet (56%)

  2. Wi-fi (21%)

    Wi-fi (21%)

  3. Total Blackout (10%)

    Total Blackout (10%)

  4. TV (7%)

    TV (7%)

  5. E-mail (3%)

    E-mail (3%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Smethwick, Sandwell, England

The most recent Virgin Media outage reports came from the following cities: Oldbury, Wolverhampton, Birmingham, Walsall, Redditch, West Bromwich, Dudley, Wednesbury, Bilston, Solihull, Tamworth, Smethwick, Willenhall, Rowley Regis and Halesowen.

Loading map, please wait...
City Problem Type Report Time
United KingdomOldbury Wi-fi
United KingdomBirmingham Internet
United KingdomBirmingham Wi-fi
United KingdomBirmingham Internet
United KingdomWalsall Wi-fi
United KingdomBirmingham TV

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Smethwick, England

Latest outage, problems and issue reports in Smethwick and nearby locations:

  • lorna_conway Doonie (@lorna_conway) reported from Redditch, England

    @virginmedia It's not an issues according to the site. It's working on wired connections. I'll be looking for compensation after this. If the costomer tells you there's a problem then take their word they're the ones paying you, why would they spend money other than to get what they pay for.

  • Matt_Francis98 Matt' (@Matt_Francis98) reported from Fazeley, England

    Virgin media are the worst internet providers there is for sure

  • bjwgorman Ben Gorman (@bjwgorman) reported from Solihull, England

    @virginmedia Always but it makes no difference. There have been issues where I live since the start of lockdown. I have made a complaint but it’s gone no where.

  • K45TRO EA (@K45TRO) reported from Birmingham, England

    @virginmedia why is your broadband so awful?

  • mraymond68 Mark (@mraymond68) reported from West Bromwich, England

    @virginmedia I have spent over 3 hours on the phone to you trying to get my broadband sorted and SIMON decides to cut me off!! Great customer service!! 😡

  • PhilCampbell_ Phil Campbell (@PhilCampbell_) reported from Willenhall, England

    @virginmedia Not gonna keep calling. I also won't be paying for a service you guys can't be bothered to give me.

  • Stanton_J John Stanton (@Stanton_J) reported from Solihull, England

    @virginmedia help required, #customerexperience #badcustomerservice waiting for a call back since 1pm yesterday, Six times complained about the issue in last year each time told it will be sorted and it isn’t.... Do you want this customer or do you want to lose another to @skytv

  • SteveA_3 Steve Arliss (@SteveA_3) reported from Wolverhampton, England

    And @virginmedia want me to pay if I decide instead of the uncertainty i want to cancel it and get someone like @SkyUK or @BT installed that can actually provide the service you pay them for

  • SteveA_3 Steve Arliss (@SteveA_3) reported from Wolverhampton, England

    And they expect me to be happy to wait until the 5th of december now? While still paying full price forbabaervice I cant use because they messed up @virginmedia seriously wtf!!

  • lorna_conway Doonie (@lorna_conway) reported from Redditch, England

    @virginmedia Friday I booked an engineer as the WiFi on our hub keeps dropping. At the same time I upgraded my package. This includes tech help. Since Friday I've had no WiFi. I tried website chat but got dropped I've tried calling but was waiting too long. I'm getting bored!

  • Neil_Churchard Neil Churchard (@Neil_Churchard) reported from Solihull, England

    Wow just had the worst customer service from @virginmedia can’t say I’ll be staying a loyal customer at this rate 😤

  • ChrisImms I.Am.Chris.Imms (@ChrisImms) reported from West Bromwich, England

    @virginmedia any chance of some customer service? Installation booked for last Friday, engineer didn't show up... twice I've called and been hung up on. Complained via email, no response. Anyone want to tell me what's going on?

  • cybilrat Jennie O (@cybilrat) reported from Wolverhampton, England

    In these times where working at home essential @virginmedia one week before anyone can fix my internet which was fine before your maintenance

  • TheRamblingElf Richard (@TheRamblingElf) reported from Birmingham, England

    @AksTailor @virginmedia When I had some issues like that I haggled a month or two of free Internet from Virgin until the issue was resolved. Convincing them to do that took an infuriating number of phone calls but it was a satisfactory outcome, I've stuck with them.

  • walsallmatt WalsallMatt #76TottersLane (@walsallmatt) reported from Walsall Wood, England

    DEAR VIRGIN MEDIA! SORT YOUR **** OUT YOU BUNCH OF TOSS RAGS!!!!

  • SteveA_3 Steve Arliss (@SteveA_3) reported from Wolverhampton, England

    This is the exact reason I use the web chat!! To ensure conversation is saved on screenshots! So far today @virginmedia have been completely useless! Want me to pay for a service I'm not getting and they dont know when I will be able to get again

  • Jod_69 Jo (@Jod_69) reported from Birmingham, England

    @virginmedia Yep just says problem in my area. Not helpful and is getting to be a pain tbh

  • VickyBloor2 Vicky Bloor (@VickyBloor2) reported from Walsall Wood, England

    @virginmedia any updates on internet connection in the Midlands 5 hours down now 😡

  • Jod_69 Jo (@Jod_69) reported from Birmingham, England

    @virginmedia As per last message it says problem in area. It’s back working now (see time of initial mail). 4th time this week it’s been down for prolonged periods of time. Not good

  • stumccullagh Stuart McCullagh (@stumccullagh) reported from Solihull, England

    Only 3 months until i can get rid of @virginmedia awful internet even worse customer service!

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • davidbrownley David Brownley (@davidbrownley) reported

    @virginmedia White, but ringing your service says outage in my area which is 'complicated' so taking time to fix, without any details on when. Having to buy Mobile Broadband in the meantime, and looking for alterative provider. Sad after 10+ years with VM!

  • davorg Dave Cross (@davorg) reported

    @virginmedia Last week, I was without your TV service for five days, because the TV360 failed and an engineer was not available for five days. How do I claim compensation for that?

  • danielsjross Daniel Ross (@danielsjross) reported

    @virginmedia Spoke to customer services. Despite 2 call confirmations that pod had been ordered, it had not been. I’d love to know what IT systems you use! Anyway, AWFUL experience. No compensation, despite that I pay you for this privilege…

  • Steven_Whiting Steven Whiting (@Steven_Whiting) reported

    @virginmedia you say it has to be total outage to receive credit to bill but the ‘intermittent issues’ we are facing make pretty much all the usual reasons to use internet impossible… work calls, gaming, streaming, downloading anything. Illogical

  • dmanrockz1 Darren (@dmanrockz1) reported

    @virginmedia so a company that deals in communication YOU cannot actual talk to. Been trying to talk to a human for two weeks to fix broadband and tv , complete lack off customer service

  • ljmelville Laura Melville (@ljmelville) reported

    @virginmedia no connectivity on WiFi and “help” desk want to leave for 24 hours to see if it magically fixes itself?!

  • GamingDad18 StoryTimeGaming18 TTV (@GamingDad18) reported

    @virginmedia Very poor connection in the majority of the house. I was promised some boosters a month ago and never received them as the ones I had previously have stopped working as they're very old

  • shineadrizen $hiÑ£ad⚒ (@shineadrizen) reported

    @virginmedia THIS COMPANY IS SO **** I DONT KNOW HOW TO PUT THIS SIMPLER FOR YOU: PHONING THE PRE-INSTALL TEAM DOES **** ALL THEY ARE ******* USELESS AND SO ARE YOU THIS IS THE WORST WIFI COMPANY I HAVE EVER DEALT WITH NO OTHER COMPANY WOULD DARE LET THEIR CUSTOMERS WAIT OVER A MONTH FOR WIFI

  • sennaf15 Paul Rawding (@sennaf15) reported

    @virginmedia can you please tell me why your hd quality is so terrible compared to sky? I left sky because of deal virgin had but now I’m regretting it. Virgin has been running for less than a week and I’m thinking of cancelling and returning back to sky.

  • neonblue82uk Francine (@neonblue82uk) reported

    @virginmedia Hi how do we get to speak to someone who knows what they are doing and talking about please? Only my Dad has received another msg totally contradicting what he has been advised. 5hrs spent this week to customer services spoken to 8 different people so far. Help needed please.