Virgin Media outages and service status in Smethwick, England

Problems in the last 24 hours in Smethwick, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Smethwick, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Smethwick, England

The most recent Virgin Media outage reports came from the following cities: Birmingham, Oldbury, West Bromwich, Wolverhampton, Smethwick, Stourbridge, Walsall, Brierley Hill, Tamworth, Dudley, Kidderminster, Solihull, Sutton Coldfield, Halesowen, and Streetly.

City	Problem Type	Report Time
Birmingham	E-mail	12 hours ago
Oldbury	Internet	19 hours ago
Birmingham	Wi-fi	1 day ago
Birmingham	Wi-fi	1 day ago
Birmingham	Internet	1 day ago
West Bromwich	Internet	1 day ago

Nearby cities with recent reports

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Smethwick, England

Latest outage, problems and issue reports in Smethwick and nearby locations:

• 
  Stuart McCullagh (@stumccullagh) reported 4 seconds ago from Swindon, England

  @virginmedia No , when I last spoke to someone on the phone the issue was still happening , it doesn’t happen as much now but still happens at least once a day

• 
  Stephen Bennett (@Stephen12857059) reported 33 seconds ago from Birmingham, England

  @virginmedia Nobody has called me and the WhatsApp chat is very frustrating and not dealing with the issue. This is very simple, I was sent contract paperwork with an agreed monthly fee of £86.75. Why have I paid two months of excessively higher payments. I should have left VM

• 
  Stuart McCullagh (@stumccullagh) reported 2 minutes ago from Solihull, England

  @IanMurphy111 @virginmedia Been with them since Telewest I don’t know why I stay false promises poor service

• 
  Stuart McCullagh (@stumccullagh) reported 3 minutes ago from Solihull, England

  @virginmedia right I’ve had issues for nearly a month I’ve done the link there’s a problem with the TV box please can I speak to a human ? This is seriously taking the mick now

• 
  TheBosz (@kolapoagunbiade) reported 10 minutes ago from Birmingham, England

  @virginmedia Unfortunately, you dont have a ticketing system or cobtact email to track issues, rather a phone system that requires you to wait forever to get through to an agent. A/c number: 095063606. I was charged x2.5 of what i was tp pay.

• 
  TheShannimal🔜#i70 (@TheShannimal_) reported 15 minutes ago from Kidderminster, England

  @MykeJD1 @virginmedia Gone down for a lot of people apparently

• 
  Susan Johnson (@SusieWJr) reported 15 minutes ago from Himley, England

  @virginmedia The status checker says intermittent signal in your area. It's disgusting with how much I pay for broadband.

• 
  Stuart McCullagh (@stumccullagh) reported 20 minutes ago from Solihull, England

  @virginmedia TV completely down this morning ,it’s been intermittent since September nobody helps me just fobbed off. Who is the ombudsman over you I can complain to? I’m no longer prepared to keep paying for services I’m not getting.

• 
  Ronnie Harris (@redron1975) reported 24 minutes ago from Walsall Wood, England

  @virginmedia guess what ********* your system is down again. Useless pricks.

• 
  shanny C 🌹 (@_shannonC) reported 32 minutes ago from Solihull, England

  @virginmedia haha you mean the same forum where they didn’t answer me for days last time, and they didn’t resolve anything???? waste of time. they told me to check the speed and check for area issues. absolutely awful customer service when i’ve been complaining about this for WEEKS now.

• 
  Stuart McCullagh (@stumccullagh) reported 32 minutes ago from Solihull, England

  @virginmedia I’m meant to be on a webcall about my TV that doesn’t work can anyone help me please?

• 
  Satish Danny Paul (@________Danny) reported 35 minutes ago from West Bromwich, England

  @virginmedia I received my new 500+mps broadband only to get 6mps on my phone in my room. The Router is Terrible and cannot send the speed to devices via wifi. Not Good for anyone

• 
  Yvonne 💙 (@Momrocks50) reported 36 minutes ago from Birmingham, England

  Excuse me we pay enough for a "cough" service where is it? #virginmedia

• 
  Shelly (@shelleex5) reported 37 minutes ago from West Bromwich, England

  @virginmedia red button not working again!! @skytv, does yours work? #FedUp missing baggies after my shift 😪

• 
  Dani Grim (@RefinedSavage) reported 42 minutes ago from Dudley, England

  Seems like @virginmedia is completely down in our area, I can't even access their support site to log a problem. Also it appears that @O2 is having some sort of issue, my mobile data connection is so slow that royal mail could be a viable messaging alternative.

• 
  Casey Rain (aka S-Endz) (@CaseyRain) reported 43 minutes ago from Birmingham, England

  Causing me to drop out of a work meeting once every 10 minutes. Oh, and Virgin tried to blame it on my hardware? Except... My neighbour is seeing the EXACT same thing. This wasn't happening before the outage. @virginmedia why am I paying you lots of money for a spotty connection?

• 
  Evan Davis (@EvanD) reported 53 minutes ago from Solihull, England

  @virginmedia Just called your offshore call centre regarding my internet connection. I’m having the same issues as I had when I got a £154 credit from you. /1

• 
  Stuart McCullagh (@stumccullagh) reported 56 minutes ago from Solihull, England

  @virginmedia hi I’ve had an ongoing complaint since September, I’ve had an email to contact yourselves but the phone number is getting me nowhere , is there another way of contacting the complaints dept?

• 
  duggystone radio (@duggystoneradio) reported 57 minutes ago from Swindon, England

  Well hope @virginmedia and .#o2 get their act together it’s been shocking this week for robust network Had to kill the show this am could not even do audio stream Shocking we’ve got #duggysfest in may ….

• 
  Steve Lees (@measlewolf) reported 59 minutes ago from Dudley, England

  @virginmedia I’m currently on hold. My mum is in her 70’s and waited in for an engineer only for them to send a text 10mins before to say you were coming in the 26th. The original appointment was the 21st and her TV service has been down for well over a week.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Jacqson (@JacquelineCabl9) reported 5 minutes ago from Spelthorne District, England

  @virginmedia How do I cancel without more incurred costs and wasted time

• 
  Stewart Paske 🇪🇺🇬🇧🖖 (@Stewart_Paske) reported 7 minutes ago

  @virginmedia Broadband issues in CB4, Cambridge. Anyone else experiencing issues? #cambridge #VirginMedia

• 
  Deborah Bentham 🏳️‍⚧️🏳️‍🌈 (@BenthamDeborah) reported 8 minutes ago

  @JoshCF_ I’m with virgin media going up to £92 pm for phone & broadband when contract ends in September. I’ve been happy with the service but over £50 pm difference going with sky is just ridiculous.

• 
  Stuart Mills (@MooeyMills) reported 11 minutes ago

  @virginmedia you need to employ more staff it’s impossible to speak with a human being when support is needed and your online solutions are totally inadequate and result in unwanted enineers visits

• 
  Djacid (@djacid25) reported 13 minutes ago

  Sorry about no streams . No content . I have no Internet @virginmedia say it will not be back up until the 13th . Its been off since the 5th. No word . No update. Not even a message from virgin media. I dont feel like a customer at this point . Rather just a number. Do better

• 
  iPaulTweeting (@iPaulTweeting) reported 17 minutes ago

  @virginmedia your customer support is appalling. My bill has gone up from £127 to £350. The App it keeps telling me to use either says oops something has gone wrong or directs me to a bot that goes nowhere. Now I’m on the phone for over an hour with no indication as to whether they are going to answer

• 
  Karen’s Tweets (@LorryLocket) reported 17 minutes ago

  @virginmedia I can’t access my emails despite re-entering my credentials help please!

• 
  Graham Style (@grahamstyle) reported 19 minutes ago

  I'm not surprised @O2 is the worst rated complaint company. 6th March open an account with Virgin Media. 22th went on holiday, O2 just decided without notice to close the account. Been back for over a month, calling O2 every single day, complaints and fraud, nothing. Any help?

• 
  Simon Gallagher (@SiGallagher) reported 21 minutes ago

  So @virginmedia just ignore attempts to contact them on here, meaning a spam/fraud account replies in the comments to try and catch people out. In the absence of any actual help or comms from the official account, people will be caught out. And the website is broken so there's no other way to contact (phones are jam packed)

• 
  Simon Gallagher (@SiGallagher) reported 21 minutes ago

  @virginmedia What's the issue with the app and website log ins? It's not working, not showing an error message other than "server_error" in the URL, and I see no status update from you?