Virgin Media Outage Report in Smethwick, Sandwell, England
Why is my Virgin Media service not working?
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Smethwick come from postal codes B67 .
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Problems in the last 24 hours in Smethwick, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Smethwick, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
April 2: Problems at Virgin Media
Virgin Media is having issues since 03:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
- Internet (56%)
- Wi-fi (21%)
- Total Blackout (10%)
- TV (8%)
- E-mail (4%)
- Phone (2%)
Live Outage Map Near Smethwick, England
The most recent Virgin Media outage reports came from the following cities: Birmingham, Wolverhampton, Oldbury, West Bromwich, Walsall, Dudley, Wednesbury, Bilston, Solihull, Tamworth, Smethwick, Willenhall, Rowley Regis, Halesowen, and Stourbridge.
| City | Problem Type | Report Time |
|---|---|---|
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Internet | 2 hours ago |
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Internet | 3 hours ago |
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Internet | 5 hours ago |
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Internet | 10 hours ago |
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Internet | 18 hours ago |
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Internet | 18 hours ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Smethwick, England
Latest outage, problems and issue reports in Smethwick and nearby locations:
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Steve Walters (@SteveWa13630733) reported from Wolverhampton, England@virginmedia @matty_gilbert94 Can’t check service status page - that is down too
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Sana Parkar (@s_badruddin) reported from Birmingham, England@virginmedia why is your box down? Why doesn’t any of your apps load? E.g. Amazon Prime? 😑
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Caroline (@Miss_Pumpkin666) reported from Birmingham, England@Michaelallen_99 @philell21 @virginmedia Because the stupid rules say that if there’s a disruption to your services (over a specified amount of time), you’re legally entitled to compensation, but ONLY if you contact them to notify them that you specifically are effected, if you don’t they’re not obligated
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AnnaBluez 🌧 (@anna_newbold) reported from Birmingham, England@virginmedia what's up? No TV or telephone line & your website & customer services have crashed Have you paid your bill? #virginmedia
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Roger Leitch (@notdodgy) reported from Solihull, England@virginmedia No estimated time. "It's a complex problem". In other words its a network fault not a line fault. Why isn't the number you shared available on your website? The service checker is useless in this scenario. The website says it's working when it isn't.
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Ginger and Nuts (@gingerandnuts) reported from Brownhills, EnglandWell @virginmedia you have let so many people down with no apology or update. Disgraceful.
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Roger Leitch (@notdodgy) reported from Solihull, England@virginmedia You only pay out for a total loss of service. So it can be unusable but still limping along and you won't pay out. Personally I am hoping for another provider to get around to rolling out fibre in my area.
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AM. (@whatsyourtwitta) reported from Birmingham, EnglandFfs my @virginmedia wifi is down…again 😤😤😤 - apparently I need to wait till midday tomorrow to get it fixed?!? No Netflix, no Xbox no nothing tonight ffs
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Peter Brocklehurst (@pasty_pete) reported from Solihull, EnglandGood old virgin media down again twitch in one week and I’m told two to three days before anyone can come out yet I bet the bill will arrive on time
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♥ Karina Aura ♥ (@karriecheer) reported from West Bromwich, EnglandVirgin media has been down since this morning what a joke
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Roger Leitch (@notdodgy) reported from Solihull, England@virginmedia Your system sent me a satisfaction survey. Needed to complete it using mobile broadband because my virgin broadband doesn't actually work, but is apparently working enough to not qualify as being out of service.
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Caroline (@Miss_Pumpkin666) reported from Birmingham, England@sahinbrum @virginmedia I agree that their compensation policy is bs, I’ve found when I’ve had any outage affect me, they patch it quickly so the service gets intermittent while they work on a full fix, that way they don’t have to compensate, even if service drops out every couple minutes. BS really
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Nicky Rowe (@nickywolko) reported from Dudley, England@virginmedia my new tv box has arrived today and I can’t use it as our area is still down. Our broadband was down yesterday. At least it’s only the tv today it’s not as if we are without power or heating like some parts of the country. Customer services were helpful
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Chris Burden (@WulfrunianChris) reported from Wednesfield, EnglandMy contract with Virgin Media has run out and they want to up my contract price by DOUBLE. When I rang up to cancel I expected them to offer me a better deal and they were just Ok bye.
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Carol Dickinson (@carol_dd6) reported from Dudley, EnglandGutted that I’ve renewed my mobile contract with @virginmedia I don’t think I’ve ever had such bad customer service before. I’m still waiting for transcripts from my chats yesterday to complain to the Ombudsman about them. I will not be renewing with them again!
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Steve Walters (@SteveWa13630733) reported from Birmingham, England@virginmedia problems with emails all day. Message keeps saying try again in one hour. But no emails since 835am this morning. Are you aware of this problem? Any news on a fix for it?
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Roger Leitch (@notdodgy) reported from Solihull, England@virginmedia Broadband connection and WiFi are stable but connectivity is intermittent-keeps losing connection every few minutes for 30 seconds. This is a network fault but I cannot find an option to report it. B90 1LB
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Dave (@FuryZhil) reported from Dudley, England@virginmedia I -think- my services are down due to maintenance in my area. I received a text from you apparently but no email or letter. Any news on how long this is?
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Nicky Rowe (@nickywolko) reported from Dudley, England@virginmedia new tv box Friday as mentioned before didn’t work Friday started working yesterday now today it’s off again! Done the status check says no problems said box was on standby. I did get a flicker of a program for less than a minute then no signal.
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Steve Lees (@measlewolf) reported from Dudley, England@virginmedia do you have a known issue with the sports channels? They aren’t working and the phone-line cuts me out off.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Clever(ish) (@kindacleverish) reported@Jayshum132 @virginmedia Thankfully full fibre lines are being built along my street (which I believe is at the behest of the council). Virgin media have had a chokehold on high-speed broadband for too long, using it as a blanket excuse to treat their customers like ****.
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Cassandra Mayer (@cass19may) reported@virginmedia I'd already raised a complaint. Heard nothing back so far. But today lost a day's work only to find out this had been a network issue and that I face a second week with no WiFi, tv channels or internet. NOT GOOD ENOUGH.
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Catherine Mayer (@catherine_mayer) reported@virginmedia @cass19may Why should she have to spend time raising a complaint when #VirginMedia has wasted so much of her time already!? And you’re not exactly making it easy for her to raise complaints given that she has to use ££mobile data on because you fail to provide the broadband she pays for
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mark Hughes (@Mark56623345) reported@a516digital Out of everyone I know only 1 had something other than sky freesat or freeview, he has virgin media, but is so reluctant to talk about it because he has had so many issues with it, he wants to smash it up.
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alex smith (@asmithhh1993) reported@virginmedia Is it best for me to call customer service about it?
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Saf (@S4rfraz) reported@virginmedia Hi, apologies. I was liaising with one of your other colleagues David hence I didnt get back to you as I didn't want to duplicate the work. However he has gone silent on me since yesterday afternoon. Not sure what to do now, can you still look into my complaint?
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Indian (@ChoudharyNeil) reported@virginmedia bigtime lead down. 2 months on and still no broadband connection. Numerous call to the customer service but no has a clue. Very disappointed. Not going to recommend to anyone
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Andy Rossiter (@andy_rossiter76) reported@virginmedia its stating no issues in area, on the weekend it played up then after 2 hours it started working again. It seems to do it every other day.
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Andy Rossiter (@andy_rossiter76) reported@virginmedia When we call, we just get told that an engineer will need to come out, this doesnt explaint why the street is also having issues. Just asked my brother who's further down the street & his internet is the same. So it seems its an area fault.
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Big t (@spurs4life2019) reported@virginmedia OK 3rd visit from an engineer, only had the equipment less than 3 weeks, still can't sort out the problem with the on demand/catchup/apps. Beyond a joke now!!!