Virgin Media Outage Report in Smethwick, Sandwell, England
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The latest reports from users having issues in Smethwick come from postal codes B66.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Smethwick, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Smethwick and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (7%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Smethwick, Sandwell, England
The most recent Virgin Media outage reports came from the following cities: Birmingham, Tamworth, Walsall, Dudley, Redditch, Smethwick, Sutton Coldfield, Brierley Hill, West Bromwich, Solihull, Wolverhampton, Stourbridge, Oldbury, Wednesbury and Bromsgrove.
| City | Problem Type | Report Time |
|---|---|---|
 Birmingham |
Internet | |
| Birmingham |
Internet | |
| Birmingham |
Internet | |
| Tamworth |
Internet | |
| Tamworth |
Internet | |
| Birmingham |
Total Blackout |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Smethwick, England
Latest outage, problems and issue reports in Smethwick and nearby locations:
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Doug Grant
(@Darkbluebaggie) reported
from
West Bromwich, England
@virginmedia It wasn’t me it was my sister. She spent 3hrs 10 minutes on the phone to customer services and still didn’t get her issue sorted. Its not great customer service really, oh well.
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*KP*
(@KarenPerry7) reported
from
Willenhall, England
Disgusting customer service as per usual from @virginmedia again. #disgracefull #terribleservice
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Stephen Luckett
(@Steveluckett) reported
from
Codsall, England
@virginmedia do you have anyone I can physically go and see about a complaint as this has reached new levels of terrible service!?
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Tom
(@Tom12956152) reported
from
Solihull, England
@virginmedia is there any connection issues In the Solihull area?
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Fubz
(@Fubz21) reported
from
Dudley, England
You literally can't make this up. Working from home today and @virginmedia goes down again. Jinxed, every time I have important work to do from home the net drops. I would phone customer service but I know from past enquires they are completely useless.
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Angela Horton
(@angelalhorton) reported
from
Birmingham, England
@UK_Jenny @virginmedia Dreadful service!
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julie
(@Brummie_Girl) reported
from
Birmingham, England
@virginmedia morning. Are their broadband issues in B31 again? Mine’s constantly going down this morning. Colleague also the same in Solihull. Website says no issues but that’s not reliable.
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Songbirdeee 🦁
(@songbirdeee) reported
from
Tamworth District, England
So #VirginMedia I report a fault this morning, you say repaired by 6pm. 7pm I called as still not working despite txt/email says fixed. 50 mins of listening to music then, "the other person has cleared" Really don't like being lied to. Not good enough, valued customer, my arse!
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jason jones
(@victortebbit) reported
from
Birmingham, England
@virginmedia The '**** of back to America'. 😱
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Georgia
(@georgiarec28) reported
from
Dudley, England
@virginmedia bit annoyed at the service I’m receiving. I am trying to speak to someone about an order which is “parked” says someone will be in touch but no one has been? Can’t find an online chat and phone I give up being on hold!!!
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julianbarnes
(@julsbarnes) reported
from
Birmingham, England
@virginmedia Your broadband is down in B139YN....any idea when it will be back up?
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Omar Qureshi
(@omarqureshi) reported
from
Birmingham, England
@virginmedia looks like there is an outage in the B24 area for broadband.
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Robin Palmer
(@robbiederby) reported
from
Birmingham, England
First impressions of @VodafoneUK #5G... Underwhelming and somehow still slower than @virginmedia's #4G (in B15). With Vodafone downloading at just 40Mbps and Virgin Mobile coming in at 70Mbps. So to summarise. Slow to roll out, and slower than 4G when it does appear. Not good.
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Emily Davies
(@Mindful_Chat) reported
from
Birmingham, England
@virginmedia Ok I did that a optimised then signal. So I will give that a go for now and hopefully it won’t kick me out again. I though it was the online meeting platform but it happened across multiple sites (teams, Skype etc...)
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Stephen Luckett
(@Steveluckett) reported
from
Codsall, England
So @virginmedia @virginhelp I have spoken to the webchat who told me to call the helpdesk. Helpdesk have told me to write a letter. WILL ANYONE HELP ME!??? I will write to Rachel Barrass but not going to really help when the debt collectors arrive.
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JP
(@jpkesseler) reported
from
Birmingham, England
It came back on for about 15 minutes, then went LOLZ jk c ya. I really love this service, we're definitely going to stay with Virgin Media when the contract is up. LOLZ jk c ya.
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SueD
(@SusanDaisley) reported
from
Birmingham, England
@virginmedia No internet in B38. Any problems?
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Ant Davies
(@antdwolves) reported
from
Wolverhampton, England
@CliffHague @virginmedia If you have not already ring to disconnect then tell retentions you need 2nd line support. They should be in Scotland or North East and really know their stuff I have Virgin but use gmail as a preferred option Good Luck!
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Gordé 🥀🖤
(@ReissOmari) reported
from
Birmingham, England
@Jake_Morris_ @virginmedia @PushDoctor I just find it crap that I'd have to do that in a small apartment you knowww
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Craig
(@cra1gs) reported
from
Birmingham, England
@virginmedia I’m afraid my patience has worn thin on my complaint. I have now emailed the CEO of Virgin Media.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Ian Russell
(@ianrussell1962) reported
Virgin Media for business you really need to get your act together. Your poor staff what they must have to put up with and getting through can be frustrating to say the least for such a huge company you have some serious flaws. No internet for a week and probably beyond.
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AGS Glass For Cars
(@agsglassforcars) reported
@hohumph @virginmedia There jokers put the phone down on me after 49 mins the external team said the work was completed on the 19th I xalled twice yesterday to confirm the internal fitter came today after waiting in all afternoon and there is no cable work untter liers
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officialjrmac16
(@MrJGRMac) reported
@virginmedia Notice? It’s still not fixed, been told I need to call back tomorrow in 24 hours to raise the issue as your systems are down at your technical team. #soundslikealoadofbull
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Ardyll E. Virtudazo
(@ArdyllVirtudazo) reported
@virginmedia No idea at all….it seems every other day this problem occurs.
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Stephen Rose
(@Udeze42) reported
@virginmedia Don't have any internet or TV but your detector can't even detect by box or that there are any issues. What's going on?
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officialjrmac16
(@MrJGRMac) reported
@virginmedia Your company really don’t care about customers at all… it’s shocking @richardbranson can you help at all
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appledays55
(@appledays55) reported
@virginmedia Yes..the page says no problems so I rang and the voice message said there are intermittent problems still...
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David Jackson
(@daveedjackson) reported
@virginmedia I spoke to a Virgin engineer who was visiting a property. He said there was no issue. It’s been flagged incorrectly. I was told 6 weeks ago an another engineer had visited, and all looked fine but the website still says the same thing. Im not arguing. Your system is shocking.
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officialjrmac16
(@MrJGRMac) reported
@virginmedia Finally through to someone and the guy on the phone says he cannot book an engineer so he has passed me through to cancellations to cancel my service. Great service @virginmedia @VirginMediaCorp
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Carolyn Andrews
(@csandrews123) reported
@virginmedia So finally had virgin installed this pm. Engineer tells me I don't have sky sports HD. Your conformation email states bundle M200 includes Sky Sports HD. Please switchb this on new customer here, not a good experience so far