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Virgin Media outages and service status in Smethwick, England

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Full Outage Map
  • Virgin Media generated 2 outage signals in the last 24 hours around Smethwick, including 2 direct reports.
  • The most common problems reported in this area mention Internet, Wi-fi, and Total Blackout.
  • The most recent signal from this area was received Aug 24, 11:01 AM GMT+1.
  • 55% Internet (55%)
  • 22% Wi-fi (22%)
  • 8% Total Blackout (8%)
  • 8% E-mail (8%)
  • 6% TV (6%)
  • 1% Phone (1%)

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Smethwick, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Smethwick, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!

Live Outage Map Near Smethwick, England

The most recent Virgin Media outage reports came from the following cities: Birmingham, Walsall, Wolverhampton, Bromsgrove, Solihull, Tipton, Halesowen, Tamworth, West Bromwich, Wednesbury, Brierley Hill, Sutton Coldfield, Stourbridge, Bilston, and Dudley.

CityProblem TypeReport Time
Birmingham Wi-fi 47 minutes ago
Birmingham Wi-fi 15 hours ago
Birmingham E-mail 1 day ago
Walsall Internet 2 days ago
Birmingham Wi-fi 2 days ago
Birmingham Internet 3 days ago

Nearby cities with recent reports

Birmingham

24 recent signals

47 minutes ago
Wolverhampton

3 recent signals

3 days ago
Walsall

2 recent signals

2 days ago
Bromsgrove

1 recent signals

4 days ago
Solihull

1 recent signals

6 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Smethwick, England

Latest outage, problems and issue reports in Smethwick and nearby locations:

  • stumccullagh
    Stuart McCullagh (@stumccullagh) reported from Solihull, England

    @virginmedia hi I was on a web chat last Sunday my TV was meant to be fixed by yesterday but it’s still not working & my other box is playing up now as well as the internet it’s been a month now & im paying a lot of money for a service I’m just not getting

  • iaacctvuk
    IAACCTV Limited (@iaacctvuk) reported from West Bromwich, England

    @virginmedia broadband down again from Virginmedia Common theme these days

  • measlewolf
    Steve Lees (@measlewolf) reported from Dudley, England

    @virginmedia afternoon. I’ve been on hold for 25 mins and when I finally got through the line went dead after security questions. My mum has been without her TV service for over a week. Last night an engineer was due by 6 o’clock and never showed. Another text stating the 26th

  • stumccullagh
    Stuart McCullagh (@stumccullagh) reported from Solihull, England

    The problem in my area B37 has been happening for over a week can’t watch any TV now @virginmedia over £100 a month!! Plus I’ve been waiting 2 years for an internet booster

  • ReissOmari
    Gordé 🦩 (@ReissOmari) reported from Birmingham, England

    @virginmedia Hi, I’m getting around 80mpbs now, should be 350 though, when I try and test it says there’s a problem in the area, but no further information

  • saqibsvideos
    ch Saqib (@saqibsvideos) reported from Birmingham, England

    @virginmedia They haven't called me yet that's how bad you're

  • ReissOmari
    Gordé 🦩 (@ReissOmari) reported from Birmingham, England

    @virginmedia Think we need to call an engineer out anyways, before the outage I was only getting 600mbps max when my package is the 1Gig.

  • stumccullagh
    Stuart McCullagh (@stumccullagh) reported from Solihull, England

    @virginmedia TV completely down this morning ,it’s been intermittent since September nobody helps me just fobbed off. Who is the ombudsman over you I can complain to? I’m no longer prepared to keep paying for services I’m not getting.

  • NewtonAndy
    Andy Newton (@NewtonAndy) reported from Dudley, England

    @Niknaklady1 @virginmedia Oh dear. That's what made me think the problem may not be virgin, if you've got signal on another set. Hope you get it sorted 👍

  • tarun65170952
    tarun (@tarun65170952) reported from Birmingham, England

    @virginmedia Im getting slow speeds on my broadband. My package is volt and which should be 250mbs im getting less that half of that. Please ask your team to look into this

  • iamscorchy
    iamscorchy (@iamscorchy) reported from Wednesfield, England

    @virginmedia No it doesn't feel hot it randomly starts the fan really loud and doesn't stop its on top of a cupboard not close to any walls ect it's cleaned still have the problem at least twice a week

  • RefinedSavage
    Dani Grim (@RefinedSavage) reported from Dudley, England

    Seems like @virginmedia is completely down in our area, I can't even access their support site to log a problem. Also it appears that @O2 is having some sort of issue, my mobile data connection is so slow that royal mail could be a viable messaging alternative.

  • stumccullagh
    Stuart McCullagh (@stumccullagh) reported from Birmingham, England

    @virginmedia But when a contract is agreed like a mortgage or a fixed energy deal surely the agreement should last the full term. I’ve had issues since September & been told I can’t leave due to being under a contract so why should my costs go up when I’ve got an agreement in place until Dec

  • PolymathTim
    SorachiTim (@PolymathTim) reported from West Bromwich, England

    Zero Internet connectivity from @virginmedia now for pushing 12 hours. Resetting and/or powering down the hub does nothing, the diagnostic and fault tools just go round and around in an ever more boring circle. #LightningSpeedFarce

  • OpiniatedOne1
    Pretentious Opinions (@OpiniatedOne1) reported from Walsall Wood, England

    @virginmedia its nice you’re offering new customers ridiculously cheap deals but charging prices through the roof for an inferior service for a customer of nearly 20 years #CostOfLivingCrisis

  • CaseyRain
    Casey Rain (aka S-Endz) (@CaseyRain) reported from Birmingham, England

    Causing me to drop out of a work meeting once every 10 minutes. Oh, and Virgin tried to blame it on my hardware? Except... My neighbour is seeing the EXACT same thing. This wasn't happening before the outage. @virginmedia why am I paying you lots of money for a spotty connection?

  • RobinB1971
    Robin 🤘🏻 (@RobinB1971) reported from Solihull, England

    @virginmedia signed up for your new broadband and still waiting for the stuff to arrive. Apparently parcel is still at @YodelOnline main hub. This is the SECOND day I've cancelled things and waited for it to arrive as yet to no avail. WTF is going on!?! 🤬

  • ________Danny
    Satish Danny Paul (@________Danny) reported from West Bromwich, England

    @virginmedia Hi, after raising 2 complaints for being missold my contract, no investigation done by virgin, no outcomes received. i am now bing asked to request my data (dsar), investigate the issue myself listenening to the recordings and send proof to virgin to review. shocking cust service

  • rachmadmank
    Rachael Barker (@rachmadmank) reported from Solihull, England

    @virginmedia What is the point I would like to speak to a human being shocking service Definitely will not be staying with you 4 weeks if not more with no information regarding this matter Not consideration for others

  • EvanD
    Evan Davis (@EvanD) reported from Birmingham, England

    @eerosupport hi. I have a Eero 6+. If I connect it to @virginmedia 1gbps service, will I get 1gbps?

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • IAmTheSavageSho
    IAmTheSavageSho (@IAmTheSavageSho) reported

    @virginmedia count your days WiFi has gone down in Colne Lancashire can't even play the new Zombies Map Rex Infernus because of it 🥀💔

  • GazzaAdams
    Gary Adams (@GazzaAdams) reported

    @virginmedia I need this escalated as a formal complaint regarding fault **F012421201**, because the information Virgin Media is providing has now become demonstrably contradictory. At **08:01 today, 20 August**, Virgin Media told me: “Our engineer is on site and they're working to fix the problem.” The estimated repair time given was **18:00 today**. At **15:27 today**, after I have had intermittent service for most of the day and had to hotspot from my phone to be able to work, Virgin Media has now told me: “We have identified the problem and an engineer is on their way.” The estimated repair time has also been moved to **14:10 tomorrow, 21 August**. These statements cannot both accurately describe the progress of the same fault. An engineer who was already **on site and working on the problem at 08:01** cannot subsequently be **“on their way” at 15:27** without some explanation. I fully understand that a complex network fault may take longer to repair than initially anticipated, and that estimated restoration times can change. That is not my complaint. My complaint is that Virgin Media is repeatedly providing contradictory factual information about the status of the repair, while I remain without the service I am paying for. I consequently have no confidence in the estimated restoration times being provided. Please therefore: 1. **Log this as a formal complaint and provide me with the complaint reference.** 2. Confirm the actual current status of fault **F012421201**, rather than repeating the automated status information. 3. Explain how an engineer could be reported as on site and working at 08:01 but “on their way” at 15:27. 4. Confirm when the outage affecting my service officially began and that the full period of loss of service has been recorded against my account. 5. Confirm what automatic compensation I will be entitled to for the complete loss of service, where applicable. I have retained screenshots of the outage updates and their timestamps. Please respond to the specific points above rather than sending me another automated repair estimate.

  • NightAtKendalls
    Kendall 💀 (@NightAtKendalls) reported

    My internet provider is so **** that I’m now penalised in Overwatch because it started raining, are you kidding me @virginmedia ??? It was my FIRST MATCH. I even have one of your stupid boosters Absolutely abysmal

  • pmcc1313
    pmcc13 (@pmcc1313) reported

    @TNTSportsBR @virginmedia sort your friggin channel out...signal in and out for celtic game. £130 a month for this shite.

  • chauhanvik
    Vik Chauhan (@chauhanvik) reported

    @virginmedia I am trying to cancel an engineer appointment but it isn’t working. Can you cancel it for me please

  • Dmhches
    Dmh (@Dmhches) reported

    @virginmedia the fact that the red button isn’t working for sky sports on your service means you’re not providing the serving I am paying for. Please confirm I am able to exit my contract with no penalties due to this

  • dpolayah
    Dave Polayah (@dpolayah) reported

    @virginmedia is virgin BB down?

  • Elainebks
    ElaineGolding (@Elainebks) reported

    @RJAldous1 @virginmedia Oh dear you got the scammers. Their help dept is shown on the profile

  • pgreen83
    Paul Green (@pgreen83) reported

    @virginmedia I have sent you two private messages and have not had a response. Is this how you treat customer complaints?

  • andy_nicks60
    Andy Nicholls 🫧⚒️✝️ (@andy_nicks60) reported

    @NightAtKendalls @virginmedia Dump em mate service is shite