Virgin Media outages and service status in Smethwick, England

Problems in the last 24 hours in Smethwick, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Smethwick, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Smethwick, England

The most recent Virgin Media outage reports came from the following cities: Bilston, Wolverhampton, Birmingham, Oldbury, Tamworth, Brierley Hill, Stourbridge, Walsall, Sutton Coldfield, Solihull, West Bromwich, Dudley, Kidderminster, Kingswinford, and Smethwick.

City	Problem Type	Report Time
Bilston	TV	1 hour ago
Wolverhampton	TV	1 hour ago
Birmingham	TV	2 hours ago
Oldbury	TV	2 hours ago
Birmingham	Wi-fi	2 hours ago
Birmingham	TV	2 hours ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Smethwick, England

Latest outage, problems and issue reports in Smethwick and nearby locations:

• 
  hayley chapman (@haychapperz) reported 10 minutes ago from Birmingham, England

  @virginmedia what is going on B31 5 still without Broadband & TV from 11am and now being told fix is 12pm tomorrow. I have been unable to work all day & now problem is going in to tomorrow. This is unacceptable & I hope refunds for loss of service will be applied to all accounts.

• 
  Scott badham (@scbadham) reported 12 minutes ago from West Bromwich, England

  @virginmedia really disappointed in the service lately all it does is keep dropping. I’ve had no Internet services for the last hour again the fourth time this week and it’s still not working

• 
  Steve Lees (@measlewolf) reported 16 minutes ago from Dudley, England

  @virginmedia afternoon. I’ve been on hold for 25 mins and when I finally got through the line went dead after security questions. My mum has been without her TV service for over a week. Last night an engineer was due by 6 o’clock and never showed. Another text stating the 26th

• 
  Howard Martin 🇺🇦🇪🇺 (@HJMKent) reported 19 minutes ago from Kidderminster, England

  @virginmedia You have just repeated, word for word, the last tweet you sent me, to which I replied! Pointless trying to have any conversation with @virginmedia because it just goes round in circles! The most appalling customer services in UK in my experience! No more tweets from you, please!

• 
  dean condliffe 🏴󠁧󠁢󠁥󠁮󠁧󠁿 (@DeanCondliffe) reported 22 minutes ago from Birmingham, England

  The day ends with a Y 🤝 Virgin media not working again

• 
  Evan Davis (@EvanD) reported 22 minutes ago from Birmingham, England

  @virginmedia Yes I’ve done that. My connection drops out for a minute or so every 30-60 mins. Hard to replicate. My account has notes regarding the reason why the credit was given last time. Ideally I don’t want to wait so long for the same issue to be fixed.

• 
  Frugalista (@frugalista1) reported 24 minutes ago from Dorridge, England

  @virginmedia Typical Virgin Media response. Passing me on. Not actually solving the problem. I will never come back to @virginmedia and will advise all my friends never to think of using you.

• 
  Ashley Day (@AshleyDay1971) reported 32 minutes ago from Woodside, England

  @virginmedia Internet down again, 3rd day I'm a row. Can't even check status on your website as its not loading properly. When will it be fixed?

• 
  Colin Hunt (@HuntColin58) reported 32 minutes ago from Birmingham, England

  @virginmedia It took me best part of a day Friday 24/3/2023 to contact you to cancel my broadband but since I finally managed to you have been contacting me 4 times a day. We have signed a contract with someone else. Please stop harassing us we have cancelled

• 
  Marianne Sommerville 🌻 (@MariannexS) reported 33 minutes ago from West Bromwich, England

  @virginmedia red button for the football not working again. @SkySports

• 
  Satish Danny Paul (@________Danny) reported 37 minutes ago from West Bromwich, England

  @virginmedia I received my new 500+mps broadband only to get 6mps on my phone in my room. The Router is Terrible and cannot send the speed to devices via wifi. Not Good for anyone

• 
  freckles n dimples (@xsasix) reported 37 minutes ago from Woodside, England

  @virginmedia how do you check the mobile phone signal in your area? I’ve had nine for a few days

• 
  Casey Rain (aka S-Endz) (@CaseyRain) reported 38 minutes ago from Birmingham, England

  Had an @virginmedia broadband outage on Sunday for 2 hours. Since then, connection so spotty that I'm getting 10 seconds of completely dropped packets followed by 20 seconds of slow-as-molasses ping times once every 10 minutes.

• 
  Satish Danny Paul (@________Danny) reported 39 minutes ago from West Bromwich, England

  @virginmedia Hi, after raising 2 complaints for being missold my contract, no investigation done by virgin, no outcomes received. i am now bing asked to request my data (dsar), investigate the issue myself listenening to the recordings and send proof to virgin to review. shocking cust service

• 
  Stuart McCullagh (@stumccullagh) reported 43 minutes ago from Birmingham, England

  @virginmedia But when a contract is agreed like a mortgage or a fixed energy deal surely the agreement should last the full term. I’ve had issues since September & been told I can’t leave due to being under a contract so why should my costs go up when I’ve got an agreement in place until Dec

• 
  Stuart Henley (@HenleyStatic) reported 50 minutes ago from Halesowen, England

  @virginmedia footy on BBC1 through virgin box about 5 minutes behind tonight. Not good service

• 
  Stu Jones (@StuJonesMusic) reported 51 minutes ago from Kidderminster, England

  Hi @virginmedia, I am in Kidderminster, Worcestershire (DY11) and my Virgin Media broadband connection is very poor this week. I have checked your website & apparently there are no issues in my area. I have also restated my access point/router twice but no improvement.

• 
  ch Saqib (@saqibsvideos) reported 55 minutes ago from Birmingham, England

  @virginmedia They haven't called me yet that's how bad you're

• 
  Garry (@paragaz) reported 55 minutes ago from Streetly, England

  @virginmedia hey. I am trying to speak to someone about my account but turns out nobody recognises my account number. Can you PM me to organise calling me please. I've tried the text message service

• 
  Beard Punk (@BeardPunk) reported 58 minutes ago from Birmingham, England

  @virginmedia Hi. The team have also said that the issue isn’t resolved though? Everything has been reset multiple times this morning and still the same issue.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Delightful dee (@DebbsS13) reported 2 minutes ago

  @virginmedia So my virgin is down so what i done was just switch over to my stv player no problem im still watching #thismorning tv programme and I got a great deal on #virgin a saving of £42 and everything is the same as before except they gave us netflix to stay with them yeah so cool 😎

• 
  Simon N (@simonandrebecca) reported 10 minutes ago

  @virginmedia I have no broadband or landline service either - is this part of a wider issue?

• 
  Ben (@bennn222) reported 13 minutes ago

  @Lisa19576 @virginmedia @Virgin It’s a national issue you just have to wait until it comes back on.

• 
  Paul Gray (@PaulGrayDJ) reported 15 minutes ago

  @Keef_B_1 @virginmedia I've called them twice recently about upgrading my box to 360. They answered straight away both times and I could also understand their customer service person too.

• 
  Goodison Marc (@jennoefc) reported 16 minutes ago

  @virginmedia You replaced my router now none of the WiFi pods will connect to the new one. Technician said need the newer type but your inline help says call us back in 24 hour. Embarrassing

• 
  Jackie Childs (@JackieJJC) reported 16 minutes ago

  @virginmedia TV picture breaking up. Went to account to check for issues - site said it couldn’t do it. Tried to phone - got cut off after a couple of rings. Customer Service is non-existent.

• 
  English Bob 🇬🇧 🏴󠁧󠁢󠁥󠁮󠁧󠁿 (@EnglishBob714) reported 17 minutes ago

  @virginmedia @5IMON_ Send messages to those affected, and provide the service you are actually paid for!!

• 
  Andrew Forman (@HighburyRhino) reported 18 minutes ago

  @virginmedia No reply by phone and no ability to check anything via my account (which appears to not be recognised). Any timeline on a fix for TV issues in London N5?

• 
  Rebecca Halpern (@rebhalp) reported 26 minutes ago

  @rilf07 @Forcegayle @virginmedia Their TV system is down for the whole country, they’re working to fix it.

• 
  MICHAEL (@WELSHDRAGON135) reported 26 minutes ago

  @virginmedia Paying for a service we cannot access . My contract is up soon 👋👋👋