Virgin Media Outage Report in Smethwick, Sandwell, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Smethwick, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Smethwick and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (20%)
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Total Blackout (11%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Smethwick, Sandwell, England
The most recent Virgin Media outage reports came from the following cities: Birmingham, Redditch, Walsall, Oldbury, Solihull, Sutton Coldfield, Rowley Regis, Tamworth, West Bromwich, Dudley, Stourbridge, Wolverhampton, Brierley Hill, Bilston and Wednesbury.
| City | Problem Type | Report Time |
|---|---|---|
 Birmingham |
Wi-fi | |
| Birmingham |
Internet | |
| Birmingham |
TV | |
| Redditch |
TV | |
| Birmingham |
Internet | |
| Birmingham |
Internet |
Community Discussion
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Virgin Media Issues Reports Near Smethwick, England
Latest outage, problems and issue reports in Smethwick and nearby locations:
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Dan
(@Dannuccino) reported
from
West Bromwich, England
I've never had a more frustrating ISP than @virginmedia support lines provide no help and we're stuck in a loop of disconnects whilst being told nothing is wrong.
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Tim Evans
(@TimEvans1503) reported
from
Birmingham, England
@virginmedia Would it be ok to not just send me the same message each time but tell me how you’re going to make sure the service what it should be? Both my wife and my work is utterly dependent on good internet access
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MJP ☀️
(@mrmjprice) reported
from
Birmingham, England
Turns out turning your @virginmedia Hub 4 off and on again resets the 2.4GHz network name.
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Steve Re-cycle
(@poole_ste) reported
from
Wolverhampton, England
Why did I swop to #virgin? 2 months ago and nothing but problems @virginmedia it took over 20 days to get my tel no changed then you change again why did you not tell me! How do you expect anyone to contact me V useless biggest mistake and very £xpensive one with poor WiFi too.
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Steve Re-cycle
(@poole_ste) reported
from
Wolverhampton, England
@virginmedia Hi Virgin I was actually thanking @tsascheme since this morning I have another complaint to add to the many #virgin that of charging for individual international calls I have paid for in my package #Talkmoreinternationalanytime
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Steve Re-cycle
(@poole_ste) reported
from
Wolverhampton, England
@virginmedia I also asked to be put through to complaints as I have done before and then the phone goes dead. I have been so reliant on my old number sick older members of family in times of great stress #help
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Steve Re-cycle
(@poole_ste) reported
from
Wolverhampton, England
@virginmedia Thank you for this but I do seem to have done everything mentioned in your document through ringing 150 so far no senior manager has got back to me! Me thinks maybe something is not working but will try again 🤔 oh yes even been through #resolution
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Adwoa Agyeiwaa
(@tweet_estaa) reported
from
Birmingham, England
@virginmedia They said they’ve run diagnostics and found no issues so basically I’m making it up in my head ???? Tbh this is terrible and a waste of time paying my bill
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Tim Evans
(@TimEvans1503) reported
from
Birmingham, England
@virginmedia yet again last night and now this morning your service is t working despite the large amount we pay you every month. The two of us work from home - you are costing us business. If you can’t provide a decent consistency service then admit it and we’ll change provider
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Steve Re-cycle
(@poole_ste) reported
from
Wolverhampton, England
@virginmedia Are you real? I work I have to hold down a job
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Adwoa Agyeiwaa
(@tweet_estaa) reported
from
Birmingham, England
@virginmedia If these pods don’t work, I’ll back with more reasons for why people should avoid using your rubbish service. It’s pathetic really that I have to come on Twitter to do this for you to be bothered just because of reputation. Disgraceful
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Paul Martin
(@PM_PaulMartin) reported
from
Birmingham, England
@virginmedia Tring to get a cable moved you’ve been out and said next day that was over a month ago WTF?
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Steve Re-cycle
(@poole_ste) reported
from
Wolverhampton, England
@virginmedia Hi please see thread of conversation it will tell you re manager I have asked twice to speak to a manager once about a month ago and again on Sat 18 July I have never had a manager ring me yet 😒 on 18th I was told they would today 20 July
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Steve Re-cycle
(@poole_ste) reported
from
Wolverhampton, England
@virginmedia If this keeps on where can I complain next? @tsascheme @OmbudServices as I can #Virginmedia don't seem to take the problems they create and being a service provider seriously
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Nicole Talbott
(@Nikkyt_23) reported
from
Birmingham, England
@_adam_cohen_ @virginmedia Adam. Story of my life complaining to VM! I’ve had 7 engineers to fix the same problem and then today some little **** called Melissa told me she has already been on the phone for 30 minutes with and put the phone down!
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Tim Evans
(@TimEvans1503) reported
from
Birmingham, England
@virginmedia big thanks for your rubbish service that meant I dropped out of giving a lecture part way through - we pay a small fortune and expect decent service
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Simple pics 📷 🇬🇧
(@simplepics66) reported
from
West Bromwich, England
@leonagraham @virginmedia Never do, my Vodafone WiFi been crap for weeks now, no refund as they said, complaint going in this week
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MJP ☀️
(@mrmjprice) reported
from
Birmingham, England
@deepblue1990 @virginmedia Power users are utter bastards to provide support for tbf
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Charlotte
(@charlottetomtom) reported
from
Solihull, England
@virginmedia trying to call to cancel my son’s broadband now he’s left his student digs. Called three times now, get passed to the cancellation team, on hold for 30mins then get cut off. THREE TIMES IN A ROW. please help
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Steve Re-cycle
(@poole_ste) reported
from
Wolverhampton, England
@virginmedia Good afternoon #Virginmedia my problems still go on I have had an engineer visit problem not a fault but from when I first started with you. Contacted customer service who promised a manager would contact me. Nothing since except one scam call. #nothappy
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Sean Lenton
(@SeanLenton) reported
@virginmedia sort your **** out, don’t pay for a 1GB connection to get a 12Mbps upload! Also don’t reply to this tweet asking me to do the usual tests? Been sat for a hour doing them.
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dana
(@danamalt) reported
@virginmedia red button not working on sky football
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SBun47
(@SBun47) reported
@virginmedia Thanks for the hollow words. Just glad we now have options thanks to CityFibre. No longer the only player in town so I expect I won't be the only customer to ditch your massively overinflated prices.
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Stu
(@Stutakesphotos) reported
@virginmedia Now trying the phone - so I'm awaiting on you through twitter, whatsapp and phone again, nearly 3 hours in to just cancel a deal.
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PA
(@peterappo) reported
@virginmedia can you please explain why RED button access for EFL is not working?
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dbarclay
(@dbarclay2212) reported
@virginmedia @MattyladKRO well at least it’s not just me having the same problem
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Chris Drew
(@MrChrisDrew) reported
@virginmedia @MattyladKRO Not working for me either
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Chris Smith 🇬🇧
(@CyalumeSmithy) reported
@virginmedia Yes just as bad and you are trying to charge almost double for this!!! So glad im going back to @SkyUK
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Andrea Cook 🧷 💙
(@F3Lollipops) reported
@virginmedia I've rebooted both the hub and the TiVo box three times now. There's no problems with the broadband or live TV, it's the on demand and catch up services that aren't working.
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Torry
(@Folkyfaery) reported
@jamesliammcd My MIL had a cousin who they sorted stuff for… went round in circles with Virgin Media. VM: We’ll need the account holder’s password to make these changes. FIL: We don’t have it. VM: Did he maybe write it down somewhere. FIL: Don’t you tell people not to do that? VM: Right…