Virgin Media outages and service status in Smethwick, England

Problems in the last 24 hours in Smethwick, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Smethwick, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Smethwick, England

The most recent Virgin Media outage reports came from the following cities: Birmingham, Walsall, Oldbury, West Bromwich, Bromsgrove, Wolverhampton, Bilston, Tamworth, Brierley Hill, Stourbridge, Sutton Coldfield, Solihull, Dudley, Kidderminster, and Kingswinford.

City	Problem Type	Report Time
Birmingham	Wi-fi	8 hours ago
Walsall	Internet	10 hours ago
Birmingham	Internet	16 hours ago
Oldbury	Internet	16 hours ago
Birmingham	Total Blackout	17 hours ago
Birmingham	Internet	1 day ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Smethwick, England

Latest outage, problems and issue reports in Smethwick and nearby locations:

• 
  Stuart McCullagh (@stumccullagh) reported 1 minute ago from Solihull, England

  3 weeks now with limited TV yet still paying over £100 a month for svcs I’m not getting , I’m fobbed off on the phone that engineers are working on the issues , they’re clearly not can someone reimburse me @virginmedia

• 
  Satish Danny Paul (@________Danny) reported 5 minutes ago from West Bromwich, England

  @virginmedia I received my new 500+mps broadband only to get 6mps on my phone in my room. The Router is Terrible and cannot send the speed to devices via wifi. Not Good for anyone

• 
  Satish Danny Paul (@________Danny) reported 6 minutes ago from West Bromwich, England

  @virginmedia I called cust serv today after logging complaint on 26th Nov and hearing nothing back. cust serv asked me to request my data and voice calls. listen to it myself and then send proof of being missold a contract/virgin error, so virgin can then resolve the matter and complaint

• 
  Stuart McCullagh (@stumccullagh) reported 7 minutes ago from Solihull, England

  @virginmedia TV completely down this morning ,it’s been intermittent since September nobody helps me just fobbed off. Who is the ombudsman over you I can complain to? I’m no longer prepared to keep paying for services I’m not getting.

• 
  Susan Johnson (@SusieWJr) reported 7 minutes ago from Himley, England

  @virginmedia @WaynesWorld20_ How many areas have this 'intermittent' loss of service? O have it in DY6 too.

• 
  Stuart McCullagh (@stumccullagh) reported 9 minutes ago from Solihull, England

  @virginmedia I’m meant to be on a webcall about my TV that doesn’t work can anyone help me please?

• 
  Neil Simpson (@nippa77) reported 22 minutes ago from Swindon, England

  @virginmedia why is it that your service is up and down more than a yo-yo? It’s getting ridiculous now!!!

• 
  Frugalista (@frugalista1) reported 24 minutes ago from Dorridge, England

  @virginmedia Typical Virgin Media response. Passing me on. Not actually solving the problem. I will never come back to @virginmedia and will advise all my friends never to think of using you.

• 
  shanny C 🌹 (@_shannonC) reported 24 minutes ago from Solihull, England

  @virginmedia haha you mean the same forum where they didn’t answer me for days last time, and they didn’t resolve anything???? waste of time. they told me to check the speed and check for area issues. absolutely awful customer service when i’ve been complaining about this for WEEKS now.

• 
  Stuart McCullagh (@stumccullagh) reported 30 minutes ago from Solihull, England

  @virginmedia how can i speak to someone about my MOBILE account? my password doesn't work & your telling me my moms maiden name isnt correct!

• 
  Andraay Leung (@Andraay) reported 33 minutes ago from Birmingham, England

  @virginmedia having issues with Wi-Fi at home and your websites including the one on service status checks are not loading? As a result I can’t even report the problem.

• 
  jordy (@jordyanslow1) reported 35 minutes ago from Dudley, England

  @virginmedia any chance of an update regarding the outage in my local area regarding internet connection? It’s been down 2 days straight!

• 
  freckles n dimples (@xsasix) reported 35 minutes ago from Woodside, England

  @virginmedia how do you check the mobile phone signal in your area? I’ve had nine for a few days

• 
  Jot Shoker (@jot_shoker) reported 37 minutes ago from West Bromwich, England

  I purchased @virginmedia high speed wifi but they are not giving a proper service We are totally frustrated

• 
  Stuart McCullagh (@stumccullagh) reported 42 minutes ago from Solihull, England

  All TV boxes playing up , had issues for a couple of days now can’t get through on phones is there any issues in B37 area ? @virginmedia also I’ve been waiting nearly 2 years for my wifi booster

• 
  Stephen Bennett (@Stephen12857059) reported 48 minutes ago from Birmingham, England

  Once again the Internet Orovider that claims to be the best @virginmedia, has an outage. I bet all my savings there would be significant kick back if the directors didn’t get paid, because the Lady dealing with their account cannot get online. Time has come for change #cancelVM

• 
  Marianne Sommerville 🌻 (@MariannexS) reported 52 minutes ago from West Bromwich, England

  @virginmedia red button for the football not working again. @SkySports

• 
  Simon Neale (@nealesj) reported 57 minutes ago from Swindon, England

  It looks like @virginmedia name servers are not accessible so no DNS records can be resolved. A major outage for their services. Seems to be no comms from them. @BBCNews are you aware? #VirginMediaDown #VirginMedia

• 
  Gordé 🦩 (@ReissOmari) reported 57 minutes ago from Birmingham, England

  Mad that I pay £71 a month for 350mbps a month for @virginmedia for them to only supply me with 40mbps, internet is barely moving, can’t even load basic web pages on my MacBook or phone. Problems in the Birmingham area??

• 
  Stuart McCullagh (@stumccullagh) reported 58 minutes ago from Solihull, England

  Had problems with my TV since September now can’t get any live football or movies @virginmedia

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  BlackMamboTR (@BlackMamboTr) reported 5 minutes ago

  @virginmedia ⸻ Serious trust issues with this company. Commitments were not fulfilled, and statements were inconsistent. Information provided by different representatives contradicted each other. Considering alternative companies is strongly advised.

• 
  Jackmeough1 (@Jackmeough7058) reported 6 minutes ago

  @Benleo @virginmedia Left 08/23. Landline wasn't working for 12months+. Indian call centre kept promising engineers that never came. Online logs of issue were cancelled automatically after 28 days 'You haven't been back in touch, assume issue is resolved'. I was a customer over 20yrs. ******* useless

• 
  Sue Ellen Draper (@suellen2623) reported 8 minutes ago

  @virginmedia It is a problem in my area. My postcode is Ls11 7hg. It is simply not good enough to now have to wait until at least 5pm for internet and television

• 
  FootballCricketMad (@fcmad1960) reported 8 minutes ago

  @virginmedia Hi there, my problems are still unresolved and even your "Resolutions" team is blanking me. I need confirmation that we're at the end of the road so I can go to the regulator. How can I get this pls?

• 
  Jagger (@Jagger53015280) reported 14 minutes ago

  @virginmedia @Benleo You haven’t addressed his issues. It’s not just about sorting it out. Terrible service.

• 
  Kelly Turner (@kellyj70) reported 15 minutes ago

  @virginmedia I am going round in circles. I’ve DM’d you several times and NEVER get a reply. Terrible customer service.

• 
  Richard Ryan (@Richard75129359) reported 15 minutes ago

  @Benleo @virginmedia I left them years ago as we have fibre now that does 2gb up and download. Had sales people knocking on the door ring doorbell showed one of them spitting at my front door. Called them to report it wasn't interested and told them to never come again still put flyers in the door.

• 
  Malcolm Sillick (@Malcolm_Sillick) reported 18 minutes ago

  @Benleo I've been with @virginmedia for many years. Whole reason, is that in my road/area, their broadband in miles quicker than the 'Openreach' slow version. To be fair, it works well most of the time - but when it doesn't and you have to ring the Indian Tech Support; Oh dear it's grim!

• 
  Dee Jarvis 🟪⬜️🟩🏴󠁧󠁢󠁥󠁮󠁧󠁿🇬🇧 (@DeeJarv34798927) reported 19 minutes ago

  @Benleo @virginmedia My experience - engineer comes in to fix box. Tells me to put 'dog away!' I say 'no, she won't come into the lounge or bother you' 'Tea, coffee?' I say 'No' 'Water, fruit juice?' I add 'Fruit, fruit' he says I return with apple & banana He grabs both & puts them in his bag 🤨😖

• 
  v (@uraniumfroge) reported 20 minutes ago

  @virginmedia What’s crazy is that after all this, we were told we’d still have to pay cancellation fees if we leave despite the fact that the service hasn’t even been installed.