Virgin Media Outage Report in Smethwick, Sandwell, England
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The latest reports from users having issues in Smethwick come from postal codes B67.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Smethwick, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Smethwick and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (59%)
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Wi-fi (18%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Smethwick, Sandwell, England
The most recent Virgin Media outage reports came from the following cities: Birmingham, Oldbury, Cradley Heath, Dudley, West Bromwich, Brierley Hill, Wolverhampton, Walsall, Solihull, Tamworth, Redditch, Rowley Regis, Sutton Coldfield, Smethwick and Bilston.
| City | Problem Type | Report Time |
|---|---|---|
 Birmingham |
Internet | |
| Birmingham |
Internet | |
| Birmingham |
Total Blackout | |
| Oldbury |
Total Blackout | |
| Birmingham |
||
| Birmingham |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Smethwick, England
Latest outage, problems and issue reports in Smethwick and nearby locations:
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Simon Pugh
(@simonpunch) reported
from
Wolverhampton, England
@virginmedia just had the call ended by your overseas call centre not the greatest service in the world!!
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GTAssociates
(@GTAssociates) reported
from
Redditch, England
@virginmedia 8 conversations to cancel our service and cxl confirmed by virgin. Cancellation first made on 28 Feb. Just received a bill and you have billed for April and May. What a shambles you are! Get your act together now! I have paid final balance & no more is due!
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Mike Hamer
(@Plumberguyuk) reported
from
Birmingham, England
@virginmedia Just had a look at what you've sent, you lot are a real joke, you screw up and then push customer to do all the work and hope they give up, I surggest you find another job far as possible form customers,
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Andrew Anthony
(@andrewanthony83) reported
from
Codsall, England
@SuperfastStaffs please let @virginmedia lay their cables in #Bilbrook and #Codsall we need proper #fibre broadband. We are being left behind with the copper solution that @WeAreOpenreach leave us with and it’s getting worse! @south_staffs @GavinWilliamson @StaffordshireCC
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Terry Sankey
(@terrysankey) reported
from
Wolverhampton, England
@SimonADouglas @virginmedia We have the occasional internet problem but since the last announced 'update' the hub seems to be resetting itself. Doesn't matter to the 'wired' machines but obviously disconnects the WiFi! Irritating as the restart times are long and inputting the names/password is a pain 🙄
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Dicky Dodd
(@DickyDodd) reported
from
Wolverhampton, England
So I've been on hold to @virginmedia Customer retentions for 17 minutes... Unreal.
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Samantha
(@Sammykins9486) reported
from
Birmingham, England
@virginmedia It’s media. I have sent off the details to change account holder name and heard nothing back it has been over 2 weeks, can’t get anywhere when i contact your call centre. I need a change to our services and need support with this
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Georgie Colley
(@GeorgieMaley) reported
from
Kidderminster, England
Why can’t media providers just get into the 21st century and make it easier for households, by having contracts based on a joint accounts. That way, both home owners can call up about any problems! Data protection my arse @virginmedia @SkyUK
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Bill Bishop
(@ArcanumDesign) reported
from
Halesowen, England
@virginmedia Tom, I already have, and they refused to match the same cost when the introductory offer finishes. You are still over charging me £125 p.a. for being an existing customer. Please have a UK customer manager contact me
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W. J. Thirsk-Gaskill
(@wthirskgaskill) reported
from
Birmingham, England
@virginmedia Please concentrate on getting up the noses of broadband customers, and stop running shit trains, and suing the NHS for money that was never yours in the first place.
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Dicky Dodd
(@DickyDodd) reported
from
Wolverhampton, England
Now holding for 20 minutes @virginmedia Customer retention department obviously trying a different tactic to keep me as a customer I've been with this company since 1997 and this how I have to be treated.
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Dicky Dodd
(@DickyDodd) reported
from
Trysull, England
@virginmedia media retentions and I got cut off and no call back. Ambismal customer service.
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Howard Martin
(@HJMKent) reported
from
Kidderminster, England
@virginmedia Yes but I just tells me there are no problems. It did the same thing a few weeks ago but stopped when I held wifi button down - it's now constantly flashing & that wont stop it & web site says in normal operating all green lights should be off.
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Nathan Lloyd
(@Wolvesblogger) reported
from
Wolverhampton, England
@virginmedia Cheers for the top. Yes, tv & broadband services issues with an estimated fix time of 23:55. I may have to crack open the Scrabble & the candles. Now I know how people felt in the black outs during the war!
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Darran Attwell
(@DarranAttwell) reported
from
Dudley, England
@virginmedia can someone help me with a bill... I’ve been charged twice for the same bill both times overcharged. And I’m struggling over the phone.. can someone please DM me please
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GTAssociates
(@GTAssociates) reported
from
Redditch, England
@virginmedia Media Services,. We have always passed security and never had this issue before!
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Dicky Dodd
(@DickyDodd) reported
from
Wolverhampton, England
@virginmedia You seem to find it very easy to let go a loyal customer of 23 years. You won't be that sad.
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Mike Hamer
(@Plumberguyuk) reported
from
Birmingham, England
Virgin Media should be reported to the advertising standards, for lies, what a total load of crap, try getting your customer service telling the truth for a start .
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Mitesh Parmar
(@Mitz__P) reported
from
Solihull, England
@virginmedia do you have broadband issues in #Solihull as the service appears to have gone down. According to your service status page tho there aren't any issues 🤔 I beg to differ!
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sammy♥
(@SammyLouisee_) reported
from
Wolverhampton, England
So after having problems with @virginmedia mobile decided to join @ThreeUK let’s hope this is a better network 🙌🏻
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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It's coming home
(@_WHU_IRONS) reported
@newschambers @virginmedia you employee this man, please contact me to cancel my Virgin Media package
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David Dunphy
(@Ddavied84) reported
@virginmedia 3 x 1 hour phonecalls later only to be told on customer service that they can't send a new horizon box and control, because of faults with the service they provide and I pay for.. Very dissatisfied custumer
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Sacha Chadee
(@Sacha1008) reported
@virginmedia This has been done, so no point really in doing it again and again, you told me to do the test and run etc test and if that doesnt fix it it coule be the router box, so why not try change the router and see from there. Thank you
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out4zero
(@out4zero) reported
@virginmedia why do you lie so much about your services? Broadband been down in Peterborough since 9:20 am this morning 7/7 and you told the media it would be back up by 10:30, infact it says 10:30 tomorrow 8/7 here, working from home and you are getting annoying.
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Anya
(@Anyamnr) reported
@virginmedia I need to set up forwarding calls on my phone but it says there's a network error every time I try - any suggestions?
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Kevin Abbott
(@KevinJAbbott) reported
@ThomassKirk @virginmedia Thankfully I still have a SkyQ box in contract until August. It can only receive standard channels but I can get ITV. However it's embarrassing that I'm relying on Sky to watch my @virginmedia TV! I suppose you get what you pay for and Virgin was cheaper for a reason. It's ****!
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ᴾᴬᴮᴸᴼ
(@PauItommo) reported
You’re ******* horrible you @virginmedia
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Mary Brogan
(@Diamondmarydoll) reported
from
Glenmavis, Scotland
@virginmedia since I can't get onto the Internet to check fault status and I'm scrambling to use my phones data because my signal is ****. Fault status in ML6 please?
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kaley 🏁
(@kayldavenport) reported
@Daniel_990990 @virginmedia I’m in a dead zone in my house- so that would be the same issue!
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Lee-Mc
(@mylifeinwordsuk) reported
@virginmedia “No known issues” which seems to be the standard even when you do have issues with the speed