Virgin Media Outage Report in Smethwick, Sandwell, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Smethwick, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Smethwick and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (19%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Smethwick, Sandwell, England
The most recent Virgin Media outage reports came from the following cities: Birmingham, Oldbury, Tamworth, West Bromwich, Walsall, Wolverhampton, Dudley, Solihull, Bilston, Sutton Coldfield, Rowley Regis, Wednesbury, Cradley Heath, Brierley Hill and Redditch.
| City | Problem Type | Report Time |
|---|---|---|
 Birmingham |
Internet | |
| Oldbury |
Internet | |
| Tamworth |
||
| Birmingham |
Internet | |
| Birmingham |
Internet | |
| Birmingham |
Internet |
Community Discussion
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Virgin Media Issues Reports Near Smethwick, England
Latest outage, problems and issue reports in Smethwick and nearby locations:
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Ade1701
(@Ade1701) reported
from
Dorridge, England
@virginmedia Waited over an hour on hold only to be hung up on by an extremely rude call centre operative after explaining I’m trying to administer my father’s account as he’s just died! @virginmedia you disgust me!
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Neil Churchard
(@Neil_Churchard) reported
from
Solihull, England
Wow just had the worst customer service from @virginmedia can’t say I’ll be staying a loyal customer at this rate 😤
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EA
(@K45TRO) reported
from
Birmingham, England
@virginmedia why is your broadband so awful?
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DF
(@fantom_dave) reported
from
Dudley, England
@virginmedia shocking service and support this weekend in the Dudley area. Service constantly down and getting fobbed of by call Center staff asking to reset routers saying it will all work? Now no ones picking up in fact you just keep cut people off and no options to complain?
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Steve Arliss
(@SteveA_3) reported
from
Wolverhampton, England
And @virginmedia want me to pay if I decide instead of the uncertainty i want to cancel it and get someone like @SkyUK or @BT installed that can actually provide the service you pay them for
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Ade1701
(@Ade1701) reported
from
Dorridge, England
@virginmedia Does anyone at Virginmedia ever actually answer phones? Calling from my parent’s number, supposed to be listed as vulnerable/priority. No answer for over 40 minutes! The hold music is torture, and zero indication of how long the queue is! Your customer service sucks!
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Stuart McCullagh
(@stumccullagh) reported
from
Solihull, England
Only 3 months until i can get rid of @virginmedia awful internet even worse customer service!
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Matt'
(@Matt_Francis98) reported
from
Fazeley, England
Virgin media are the worst internet providers there is for sure
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Ade1701
(@Ade1701) reported
from
Dorridge, England
@virginmedia After a couple more wasted hours and speaking to two more useless, rude and incompetent call centre operatives your customer retention team actually listened. Might help if ALL your call centres were UK based and had some compassion.
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Vicky Bloor
(@VickyBloor2) reported
from
Walsall Wood, England
@virginmedia any updates on internet connection in the Midlands 5 hours down now 😡
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Doonie
(@lorna_conway) reported
from
Redditch, England
@virginmedia It's not an issues according to the site. It's working on wired connections. I'll be looking for compensation after this. If the costomer tells you there's a problem then take their word they're the ones paying you, why would they spend money other than to get what they pay for.
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WalsallMatt #76TottersLane
(@walsallmatt) reported
from
Walsall Wood, England
DEAR VIRGIN MEDIA! SORT YOUR **** OUT YOU BUNCH OF TOSS RAGS!!!!
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Richard
(@TheRamblingElf) reported
from
Birmingham, England
@AksTailor @virginmedia When I had some issues like that I haggled a month or two of free Internet from Virgin until the issue was resolved. Convincing them to do that took an infuriating number of phone calls but it was a satisfactory outcome, I've stuck with them.
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Doonie
(@lorna_conway) reported
from
Redditch, England
@virginmedia Friday I booked an engineer as the WiFi on our hub keeps dropping. At the same time I upgraded my package. This includes tech help. Since Friday I've had no WiFi. I tried website chat but got dropped I've tried calling but was waiting too long. I'm getting bored!
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Tracey Simkins
(@simkins_tracey) reported
from
Halesowen, England
@virginmedia I am a new customer who was supposed to be installed yesterday, only to be told that they couldn’t do the job. I am now without any TV and broadband unable to work due to this.I am left without any contact & waiting for another he for c/services to answer!! 😡 Help!
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Jennie O
(@cybilrat) reported
from
Wolverhampton, England
In these times where working at home essential @virginmedia one week before anyone can fix my internet which was fine before your maintenance
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John Stanton
(@Stanton_J) reported
from
Solihull, England
@virginmedia help required, #customerexperience #badcustomerservice waiting for a call back since 1pm yesterday, Six times complained about the issue in last year each time told it will be sorted and it isn’t.... Do you want this customer or do you want to lose another to @skytv
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I.Am.Chris.Imms
(@ChrisImms) reported
from
West Bromwich, England
@virginmedia any chance of some customer service? Installation booked for last Friday, engineer didn't show up... twice I've called and been hung up on. Complained via email, no response. Anyone want to tell me what's going on?
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Mark
(@mraymond68) reported
from
West Bromwich, England
@virginmedia I have spent over 3 hours on the phone to you trying to get my broadband sorted and SIMON decides to cut me off!! Great customer service!! 😡
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Ben Gorman
(@bjwgorman) reported
from
Solihull, England
@virginmedia Always but it makes no difference. There have been issues where I live since the start of lockdown. I have made a complaint but it’s gone no where.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Douglas Creighton
(@DJCWrites) reported
Me, thirty-five minutes later: 😭😭😭😭😭. Still no humans. @VirginMedia is a scam. It's conmen all the way down.
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David Lindsay
(@Dkl84) reported
@virginmedia @rick__uk I am also trying to cancel. Waited 2 hours with no answer by phone earlier, tried Live Chat and have been waiting 3 hours for a response. Now back on the phone, 1 hour so far with no answer. If I am charged extra because of this delay in confirming the cancellation notice 1/2.
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Matt Jenkin
(@mattjenkin7) reported
More appalling service from @virginmedia . Wife been on the phone to them for 2 and a half hours and then they cut her off. The worst customer service we have experienced.
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Nia (she/her)
(@NiaParsonage) reported
@virginmedia Do you have a call back service, or is there a way online that I can cancel my contract please? I've been on hold with your '150' line for 50 mins and then the line disconnected and now I've been on hold for another hour. You're very difficult to get hold of.
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We Want Our Ball Back
(@SupremacyUtter) reported
@mrdanwalker @BritishGas Dan... you want to give @virginmedia a try mate... sweet baby cheeses its the worst customer service in the country.
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moz💤
(@tinnie31) reported
@virginmedia our broadband is awful upstairs, have been told you do boosters so how do I go about getting one?
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Howard Cheadle
(@Howard_Life) reported
@_Pealos @Ofcom @virginmedia Agreed. Has anyone managed to get through in the last three days to cancel a contract? I have tried every avenue possible.
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Nicola Middleton
(@3saucepans) reported
@virginmedia virgin down AGAIN! Can’t even get through to report it as lines are busy!
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Gu@rich@
(@guaricha2001) reported
@virginmedia Trying to downgrade my package and you still offered me one that still have sky sport and cinema when i keep saying i want a more basic package which apparently is not possible to do. So I've been down from £130 to £99 when you have some from £60😡😡😡
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The_Dar
(@the1darnell) reported
@virginmedia why are you not answering your customers I’ve been waiting for 2 hours for somebody to answer me on your web chat your customer service is disgusting