Virgin Media Outage Report in Smethwick, Sandwell, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Smethwick, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Smethwick and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 03: Problems at Virgin Media
Virgin Media is having issues since 07:20 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
-
Internet (56%)
-
Wi-fi (21%)
-
Total Blackout (10%)
-
TV (7%)
-
E-mail (3%)
-
Phone (2%)
Live Outage Map Near Smethwick, Sandwell, England
The most recent Virgin Media outage reports came from the following cities: Walsall, Willenhall, Solihull, Birmingham, Oldbury, Tamworth, West Bromwich, Rowley Regis, Halesowen, Stourbridge, Wolverhampton, Redditch, Sutton Coldfield, Dudley and Brierley Hill.
| City | Problem Type | Report Time |
|---|---|---|
 Walsall |
Internet | |
| Willenhall |
Total Blackout | |
| Solihull |
TV | |
| Birmingham |
Internet | |
| Birmingham |
Wi-fi | |
| Walsall |
Total Blackout |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Smethwick, England
Latest outage, problems and issue reports in Smethwick and nearby locations:
-
Mat 🏳️🌈
(@EgglestonMathew) reported
from
Birmingham, England
@virginmedia That’s says no known issues. So I think there’s an issue with that too. Broadband doesn’t appear on any searches it’s like it’s disappeared . There’s an engineer coming tomorrow
-
Ben Limehouse
(@BenLimehouse) reported
from
Redditch, England
@virginmedia I'm an existing customer, I've been with you for coming up 2 years. The colleague I dealt with was so unhelpful and just told me to call back on the 16th. I have a back up plan anyway as I've just spoken to sky and can get a 80mb for £25. I can afford the 20mb loss for £34 saving
-
Lysander
(@Lysander_16) reported
from
Wednesfield, England
@virginmedia For now everything seems to be okay. Just frustrating when you're trying to stream and the internet does down for 7 hours.
-
Simon Banks 🦁
(@sjbanks47) reported
from
Brownhills, England
@virginmedia once again your online service status tells me there are no known issues in our area. I call to report I still have the intermittent fault I have had for over a week and told there is a fault in the area which may not be fixed until 12th March.
-
Caitlin Wilson
(@Caitlin__Wilson) reported
from
Birmingham, England
@virginmedia is actually the worst. Imagine paying money for WiFi which goes off multiple times a day and is slow even when it’s running well🥴
-
Ben Limehouse
(@BenLimehouse) reported
from
Redditch, England
@virginmedia I have already called that number this morning. They told me there was no available deals. I've put a note in my diary to call back on the 16th. I'm not holding out much hope though considering the poor experience I've had today. I wanted to sort it today on my day off.
-
Carol Herbert
(@violah31) reported
from
Birmingham, England
@virginmedia I’ve been trying to tell @virginmedia but the process is so complicated I was losing the will to live. Staff #rude and #persistent
-
Carol Herbert
(@violah31) reported
from
Birmingham, England
@virginmedia has terrible customer service. I’ve spoken to 3 people and still can’t leave #cancelation #held_hostage 😡
-
Old and Gold
(@Joninwhite) reported
from
Wolverhampton, England
@wickwarwolf @btsport One hour and a half wait on the phone today to cancel sports package on Virgin Media. If I want to add it back on it would take 2 minutes online. #virginmedia
-
Louis @ MyBusyMind
(@ManStickCar) reported
from
Birmingham, England
@VirginMobile @virginmedia proved to me that they don’t do customer service. We waited a month for a phone sent to a wrong address, & then had to collect it ourselves. We also proved the phone had a fault from the start, but now we’ve been told to claim on insurance and pay £125!
-
Andrew Horton
(@villandrew) reported
from
Solihull, England
@virginmedia Your customer service is always shite
-
Rich Pemberton
(@rich_pemberton) reported
from
Solihull, England
@virginmedia land line and internet is fine however we have 2 mobile phones and neither can make a call can you confirm if there is an issue as there is no answer from the call centre
-
Claire B 🙌🙌
(@KittykatClaire) reported
from
Willenhall, England
Oh No my internet isn't working and I only have a bit off data left. thank you @virginmedia its probably the worst time for you to break when we all have to stay in..
-
Andrew Evans
(@evansaviography) reported
from
Solihull, England
@virginmedia @siandsal Well here in Solihull 120miles north no one on Virgin has a mobile signal either!!!
-
Phil Tonks
(@PhilTonks2) reported
from
Dudley, England
@alexfenlon @TalkTalk @virginmedia I sincerely hope you don't end up with a fault. I was with @TalkTalk for many years until a fault last year. Quite honestly the worst company of any description I have ever dealt with. Totally failed to resolve, now much happier on @virginmedia
-
Vadic Hoszko
(@VHoszko) reported
from
Dudley, England
Country being on lockdown....no problem, in the garden tending to the fruit and Veg, keeping safe and isolating....no problem, going shopping for my dad who’s 93....no problem, not being able to watch Netflix because Virgin media is ****..big problem @virginmedia @richardbranson
-
Ed Baker
(@edbaker1965) reported
from
Redditch, England
Well that call to @vmbusiness about #VirginMobile has seriously made me reconsider being a customer #Rude #Unhelpful and unable to offer any support other than ring Mon-Fri 8-6 HELLO business works 24x7 #21StCentury
-
Phil Tonks
(@PhilTonks2) reported
from
Dudley, England
@alexfenlon @TalkTalk @virginmedia If they mess me about, I'll simply move. I was lied to, ignored and never resolved with @TalkTalk - and they have the cheek to send me rubbish about how they "miss" me. Try doing anything with 0.3mbs.
-
Samantha 🏴
(@Samyg1) reported
from
Dudley, England
@virginmedia Yes it’s valid and in use as I’ve been using on my mobile phone. The issue I had was because I needed to access on laptop and couldn’t remember password
-
John McKeon
(@goingabitgrey) reported
from
Birmingham, England
@brumcyclist It’s a good haggling tool when trying to get the price down with virgin media
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
Tezcatcatl
(@Tezcatcatl1) reported
@virginmedia 393 and 373Mbps down and 37, 35 up
-
Jan
(@jan_baskerville) reported
@virginhelp I still haven’t heard from Virgin media re my email account. I have spent hrs trying to sort this out over the last few months.I have now deleted my email acc.I do not want to spend time phoning. Please give me an email address or address I can write to. Bad service.
-
Alan Davison
(@AlanDav83465238) reported
@virginmedia Iv just had a call off virgin media when i answer they hang up, this is the second one today please help
-
Flux Marsh
(@FluxMarsh) reported
@virginmedia are turning into complete fascists! Cost of living crisis and yet no leeway on delayed account payments. When querying with your webchat, I was lied to about "network disruptions to improve service quality" and then told "Pay or we will cut you off". Tf? Foul CS!
-
Jac
(@westywoot) reported
@virginmedia Nope. Still no internet today. No response from my email complaint. No one responding to my WhatsApp contact initiated today.
-
Tezcatcatl
(@Tezcatcatl1) reported
@virginmedia The ps5 that isn't maintaining a stable connection is wired. I've read on Virgin support forums that others are having similar issues. None of the guys I know have issues, they have different ISP
-
Carrie Wall
(@cazwall05) reported
@virginmedia After 3 hours I finally got through, not fully resolved but made a complaint 😶 appalling customer service
-
Rhi Red
(@SpoopySpoonie) reported
@virginmedia This just opens the home page with the sign in that insists newly changed passwords are wrong.
-
Emily H
(@EmJayScott) reported
@paulaldinho @SkyHelpTeam Apparently there was an issue with Virgin Media broadband - if that’s who you’re with!
-
Fred Irwin
(@fredwin) reported
@virginmedia Went through the motions of filing a complaint and now that's not showing either! What is the point! I don't have time to call the team because they keep you on hold for hours and I've had to find alternative working arrangements because you've left me without internet!!