Virgin Media outages and service status in Smethwick, England

Problems in the last 24 hours in Smethwick, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Smethwick, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Smethwick, England

The most recent Virgin Media outage reports came from the following cities: Tamworth, Birmingham, Walsall, Oldbury, Sutton Coldfield, Solihull, Dudley, West Bromwich, Wolverhampton, Smethwick, Brierley Hill, Tipton, Stourbridge, Bromsgrove, and Bilston.

City	Problem Type	Report Time
Tamworth	Internet	1 hour ago
Birmingham	Internet	6 hours ago
Birmingham	Internet	10 hours ago
Walsall	Internet	11 hours ago
Birmingham	E-mail	13 hours ago
Birmingham	E-mail	16 hours ago

Nearby cities with recent reports

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Virgin Media Issues Reports Near Smethwick, England

Latest outage, problems and issue reports in Smethwick and nearby locations:

• 
  iamscorchy (@iamscorchy) reported 45 seconds ago from Wednesfield, England

  @virginmedia No it doesn't feel hot it randomly starts the fan really loud and doesn't stop its on top of a cupboard not close to any walls ect it's cleaned still have the problem at least twice a week

• 
  Garry (@paragaz) reported 1 minute ago from Streetly, England

  @virginmedia hey. I am trying to speak to someone about my account but turns out nobody recognises my account number. Can you PM me to organise calling me please. I've tried the text message service

• 
  Stuart McCullagh (@stumccullagh) reported 3 minutes ago from Solihull, England

  @virginmedia right I’ve had issues for nearly a month I’ve done the link there’s a problem with the TV box please can I speak to a human ? This is seriously taking the mick now

• 
  duggystone radio (@duggystoneradio) reported 3 minutes ago from Swindon, England

  Well hope @virginmedia and .#o2 get their act together it’s been shocking this week for robust network Had to kill the show this am could not even do audio stream Shocking we’ve got #duggysfest in may ….

• 
  Neil Simpson (@nippa77) reported 6 minutes ago from Swindon, England

  @virginmedia why is it that your service is up and down more than a yo-yo? It’s getting ridiculous now!!!

• 
  jen (@jenkin99) reported 7 minutes ago from Birmingham, England

  @virginmedia We had issuse with our service, and was told we would need new cables. We the new cables installed. They left cabels hanging in the garden which has since been removed. Our grass is ruined (I have photos) it looks like next doors cable are also under or grass????

• 
  Satish Danny Paul (@________Danny) reported 7 minutes ago from West Bromwich, England

  @virginmedia Hi, after raising 2 complaints for being missold my contract, no investigation done by virgin, no outcomes received. i am now bing asked to request my data (dsar), investigate the issue myself listenening to the recordings and send proof to virgin to review. shocking cust service

• 
  Dani Grim (@RefinedSavage) reported 11 minutes ago from Dudley, England

  Seems like @virginmedia is completely down in our area, I can't even access their support site to log a problem. Also it appears that @O2 is having some sort of issue, my mobile data connection is so slow that royal mail could be a viable messaging alternative.

• 
  Ashley Day (@AshleyDay1971) reported 15 minutes ago from Woodside, England

  @virginmedia Internet down again, 3rd day I'm a row. Can't even check status on your website as its not loading properly. When will it be fixed?

• 
  Andy Newton (@NewtonAndy) reported 20 minutes ago from Dudley, England

  @Niknaklady1 @virginmedia Oh dear. That's what made me think the problem may not be virgin, if you've got signal on another set. Hope you get it sorted 👍

• 
  Casey Rain (aka S-Endz) (@CaseyRain) reported 26 minutes ago from Birmingham, England

  Causing me to drop out of a work meeting once every 10 minutes. Oh, and Virgin tried to blame it on my hardware? Except... My neighbour is seeing the EXACT same thing. This wasn't happening before the outage. @virginmedia why am I paying you lots of money for a spotty connection?

• 
  Howard Martin 💚 (@HJMKent) reported 29 minutes ago from Kidderminster, England

  @virginmedia Can you please explain why, when I renewed my package in March you reduced my last invoiced bill to reflect the change & took by DD what you said you would! Now you say you will suspend my service because I underpaid? You took what you wanted!

• 
  Stuart McCullagh (@stumccullagh) reported 35 minutes ago from Solihull, England

  3 weeks now with limited TV yet still paying over £100 a month for svcs I’m not getting , I’m fobbed off on the phone that engineers are working on the issues , they’re clearly not can someone reimburse me @virginmedia

• 
  MJP - mastodonapp.uk/@mrmjprice (@mrmjprice) reported 38 minutes ago from Birmingham, England

  @virginmedia Async live chat (WhatsApp) sucks as you let me text you with a problem, let it sit for hours, then close it down if I don’t reply within 5 mins and repeat. I’ll just ignore all the comms.

• 
  Simon Neale (@nealesj) reported 40 minutes ago from Swindon, England

  @virginmedia Dear ‘RP,’ I find your tone unacceptable. I don’t care how many times you’ve had to repeat the statement; customers are paying for a service they’ve not been getting, so dial down your level of obnoxiousness please.

• 
  Andraay Leung (@Andraay) reported 51 minutes ago from Birmingham, England

  @virginmedia having issues with Wi-Fi at home and your websites including the one on service status checks are not loading? As a result I can’t even report the problem.

• 
  Stuart McCullagh (@stumccullagh) reported 51 minutes ago from Solihull, England

  @virginmedia hi I’ve had an ongoing complaint since September, I’ve had an email to contact yourselves but the phone number is getting me nowhere , is there another way of contacting the complaints dept?

• 
  G 🇯🇲 (@ethnicalien) reported 55 minutes ago from Wolverhampton, England

  @virginmedia Not at the moment no but it's a common issue👀

• 
  ch Saqib (@saqibsvideos) reported 56 minutes ago from Birmingham, England

  @virginmedia They haven't called me yet that's how bad you're

• 
  Stuart Henley (@HenleyStatic) reported 59 minutes ago from Halesowen, England

  @virginmedia footy on BBC1 through virgin box about 5 minutes behind tonight. Not good service

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Tania Harding (@taniah009) reported 7 minutes ago

  @PeteUK7 @virginmedia Sorry you’ve experienced this. I had the same with @virginmedia when my dad passed and on calling, the agent was so rude to me it made everything so much harder. Witnessed and we still cannot believe the conversation. Kindness costs nothing.

• 
  Ty (@tybilly1) reported 8 minutes ago

  Santander bank has got has bad as Virgin Media for customer service, so it's the end for you & me as the great Jillted John sang.😤

• 
  steveo (@fluffybubbles73) reported 10 minutes ago

  @PeteUK7 @virginmedia Virgin customer service is awful

• 
  Free I.T. Stafford (@freeITstafford) reported 11 minutes ago

  @JamieGBarry @virginmedia I tried that trick, and they told me my address will be stored and I'll always be classed as "existing" even if I moved provider then came back, so I would never be eligible for a "new customer" deal. The only way to be a "new customer" is to move house and recontract.

• 
  Lola Viscera (@lola_viscera) reported 13 minutes ago

  @virginmedia this is STILL happening after months my phone number has been incorrectly linked to somebody else’s account and i’m continuing to receive repeated phone calls, payment warnings, suspension notices and account messages intended for another customer despite repeatedly reporting it how has this still not been resolved?

• 
  carol stevens (@CarolSTilly) reported 13 minutes ago

  @virginmedia horrendous problems trying to sort our boxes before 2 June. Tried speaking to someone, tried app, tried QR code. What happens if this isn’t done by 2 June. Need urgent help. Not impressed

• 
  David Wykes (@Wykesdwworld) reported 15 minutes ago

  @PeteUK7 @virginmedia Don’t worry automation and AI will never make mistakes! RIP

• 
  Sharon (@SharonHerbert) reported 17 minutes ago

  @GeoffJonners @virginmedia They did this to us - went from £124 to £211 so we did the switching service with Sky. Virgin then called to offer us the same package for £74. Too late I’m afraid! 👋

• 
  Chris W (@wilcochris) reported 21 minutes ago

  @HermettiXX @PeteUK7 @virginmedia You clearly care enough to comment. ******* stupid ****!

• 
  Urm (@erm2urm) reported 24 minutes ago

  @virginmedia I've been waiting for 35 mins for somebody to answer my call. VM CS is awful. I can't log into my account. I get a message to enter my email. I do this. I get sent and email. I click on the link and it starts the same process again. Can somebody please HELP!!