Virgin Media

Virgin Media Outage Report in Smethwick, Sandwell, England

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Smethwick, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Smethwick and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Smethwick, Sandwell, England 03/05/2026 15:45

At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (56%)

    Internet (56%)

  2. Wi-fi (21%)

    Wi-fi (21%)

  3. Total Blackout (10%)

    Total Blackout (10%)

  4. TV (7%)

    TV (7%)

  5. E-mail (3%)

    E-mail (3%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Smethwick, Sandwell, England

The most recent Virgin Media outage reports came from the following cities: Birmingham, Oldbury, Redditch, Wolverhampton, Walsall, Willenhall, Solihull, Tamworth, West Bromwich, Rowley Regis, Halesowen, Stourbridge, Sutton Coldfield, Dudley and Brierley Hill.

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City Problem Type Report Time
United KingdomBirmingham Wi-fi
United KingdomBirmingham Internet
United KingdomBirmingham Internet
United KingdomBirmingham Internet
United KingdomOldbury Wi-fi
United KingdomBirmingham E-mail

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Smethwick, England

Latest outage, problems and issue reports in Smethwick and nearby locations:

  • Patchwork_Boy Craig Whitehouse (@Patchwork_Boy) reported from West Bromwich, England

    @virginmedia Hi, my internet is down. The connection (arrows) symbol is flashing and have been since about 3am. Tried restarting router, didn't fix it. Advice, please.

  • unit_1974 🐺Wolfish (@unit_1974) reported from Birmingham, England

    @virginmedia No. It’s usually just one of the connected devices we lose at a time. Most often speakers but sometimes security cameras, sometimes hue bulbs. Never everything at once.

  • _Rachele_ Rachele 🍷 (@_Rachele_) reported from Redditch, England

    Looool. Virgin Media down again. Go to put our postcode in to see if service is affected in Redditch & apparently it's not a valid postcode. At least for a week every night the internet has gone down for about 20 minutes. Not the end of the world of course but a tad frustrating.

  • ann_wilson0121 Lisa Wilson (@ann_wilson0121) reported from Birmingham, England

    @virginmedia why sell us a package when you do not have the correct infrastructure in place! 30 minutes on hold today, I’m giving up. We didn’t have these issues with Sky.

  • Saq5000 Saqib (@Saq5000) reported from West Bromwich, England

    @virginmedia Could you also tell me why I cannot stream recorded programs when I’m away from home as I am required to be on the same Wi-Fi network which kind of defeats the object

  • MattyladKRO Matt Smith (@MattyladKRO) reported from Birmingham, England

    @virginmedia It’s not about my package ...virgin will not show in HD they’ve told me ..so it’s down to you to answer...please

  • unit_1974 🐺Wolfish (@unit_1974) reported from Birmingham, England

    @virginmedia Literally three years of the same inconsistency. And appalling customer service when you speak to anyone. There is nothing you have done or will do to improve this. As soon as I can get a decent speed from another local company I’ll be gone.

  • JaneCampionHoye Jane Campion Hoye (@JaneCampionHoye) reported from Birmingham, England

    @virginmedia Okay. Just that Twitter asked me to sign into it and results would give you access. Thanks for clarification...just really dont understand why I have to go to a forum to get tech support for an error Virgin has made.

  • unit_1974 🐺Wolfish (@unit_1974) reported from Birmingham, England

    @virginmedia The link you provide is entirely not the problem. We’ve had the same issue for 2 years. It doesn’t stop being a problem. And every time we contact someone about it, we get the same advice because there’s no continuation. Please read the message chain if you’re going to reply.

  • mercede72928186 Mercedes Hodson (@mercede72928186) reported from Wednesfield, England

    @virginmedia Was on wireless and re booted the box didn’t work, however it’s working now as you seemed to have fixed the issue. Thank you

  • JaneCampionHoye Jane Campion Hoye (@JaneCampionHoye) reported from Birmingham, England

    @virginmedia My computer guy HAS looked at your forum. We know what the problem is but it needs technical support your end to fix it. It would take the right person 2 mins but we cant get past your incredibly poor customer service to get any kind of tech support. So stressful & frustrating.

  • mercede72928186 Mercedes Hodson (@mercede72928186) reported from Wednesfield, England

    @virginmedia hi Iv no internet could you run a check down my line please

  • JaneCampionHoye Jane Campion Hoye (@JaneCampionHoye) reported from Birmingham, England

    @virginmedia obviously massive problems!! All services down for 2 days, now reinstalled but they've deleted my Sent box on their server so I can't email documents, badly affects work and no technical support. They just cut out and hang up!!!

  • unit_1974 🐺Wolfish (@unit_1974) reported from Birmingham, England

    @virginmedia Yes, security cameras, nest heating, hue bulbs. Less frequently. But still happens. Everything works for a while then something or several things stop. Never everything. We have entirely re-set everything once, which takes hours to sort and is not an answer.

  • MidWorldMo ooom (@MidWorldMo) reported from West Bromwich, England

    @SammyDamage Virgin media are an expensive shit show of a service I just want a 'strong and stable' WiFi signal in my bedroom. (See what I did there 😝)

  • JaneCampionHoye Jane Campion Hoye (@JaneCampionHoye) reported from Birmingham, England

    @virginmedia Hi, thanks for getting back to me. All my VM services were down in past 48 hours. Now restored. BUT you seem to have deleted my Sent Box from Virgin email Server. I had 2 sent boxes, but the one deleted is the major one synced to my Windows 10 so can't send imp work documents!!

  • theblackstrat THEBLACKSTRAT (@theblackstrat) reported from West Bromwich, England

    @virginmedia Why do you have to continually restart the phone to get rid of the red icon on The phone app icon even when you’ve deleted the voicemail It seems this is a major problem with you I would appreciate you resolving it all as otherwise the phone is not fit for purpose

  • unit_1974 🐺Wolfish (@unit_1974) reported from Birmingham, England

    @virginmedia There is no weak signal. I’ve checked all around the house repeatedly. There are no faults in the area. I have checked repeatedly. Customer services have been unhelpful on multiple calls. Had to fight to get an upgraded hub!

  • JaneCampionHoye Jane Campion Hoye (@JaneCampionHoye) reported from Birmingham, England

    @virginmedia I have a technician coming on Tues to replace SuperHub but need specific technical support to restore Sent box on PC. Windows say object not found error Ox8004010F. VM techs used to help in past at level 2 or 3. Now it's impossible to get past level 1 tech support.

  • clareywilliams clare williams (@clareywilliams) reported from Redditch, England

    @virginmedia worst customer service I have ever come across!!! Arrange a call back time....dont bother to call back, then continue to bill me for a contract ended nearly months ago!!!!

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • mcmagrs Mark Magrs (@mcmagrs) reported

    @virginmedia Your SMS number just tells me to use 'whatsapp' (something I don't use) just like the 'chat' service on your website. There doesn't seem to be any effective way to get through to Virgin Media Customer Service and that's why I decided to go with Now TV instead.

  • yevgordon Yvonne Gordon (@yevgordon) reported

    When you call @virginmedia to see if they can price match @Vodaphone4 and lower your bill - and the customer services rep says computer says your bill needs to go up. That. How is your Saturday?

  • gethinj1995 Gethin Jones (@gethinj1995) reported

    @virginmedia you're service is a joke. Paid for delivery and set up today almost a week ago. No further contact, can't see that the payments been taken. Been without connection for a week and you're website makes it impossible to contact anyone. Absolute pisstake.

  • CarverPete Peteography (@CarverPete) reported

    @virginmedia Yep a new move and new customer.

  • Ladyarya Sharon Peters (@Ladyarya) reported

    @O2 @O2 @virginmedia I have dm'd yesterday like you requested, but not received a response. I'm now literally begging for some customer service 😥

  • TerryOConnorr Terry O'Connor 🥊 (@TerryOConnorr) reported

    @thetimes Taking up "painting" because his records bomb now. These paintings are something I doodle on a pad whilst I'm telling @virginmedia to fix my ******* internet.

  • bobbt2417 Bob Beattie (@bobbt2417) reported

    @vmo2business Will either drag Virgin Media up or O2 down!

  • samishaque Sameena Ishaque (@samishaque) reported

    @virginmedia need to cancel an engineers visit. It's not coming on on my appts online. I've tried to call but spent 45 mintues fruitlessly wating for someone to answer

  • Jonathan_Croft1 Jonathan (@Jonathan_Croft1) reported

    @virginmedia We are currently chatting to someone on your WhatsApp helpline who (whilst contradicting much of what the previous person said) might actually be able to help us.

  • therooney2 Johnny (@therooney2) reported

    @virginmedia why do you make life difficult when a customer wants to terminate using your services ? You have ignored me or put me on hold for 6hours in the past 2 days.Perhaps anyone leaving we should all cancel our direct debits which I'm about to do after 16yrs thanks for nowt