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Virgin Media

Virgin Media outages and service status in Smethwick, England

Some problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

Full Outage Map
  • Virgin Media generated 5 outage signals in the last 24 hours around Smethwick, including 5 direct reports.
  • The most common problems reported in this area mention Internet, Wi-fi, and Total Blackout.
  • The most recent signal from this area was received Apr 10, 1:27 PM GMT+1.
  • 57% Internet (57%)
  • 26% Wi-fi (26%)
  • 10% Total Blackout (10%)
  • 4% TV (4%)
  • 2% E-mail (2%)
  • 1% Phone (1%)

The latest reports from users having issues in Smethwick come from postal codes B66 .

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Smethwick, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Smethwick, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

April 10: Problems at Virgin Media

Virgin Media is having issues since 11:40 AM GMT. Are you also affected? Leave a message in the comments section!

Live Outage Map Near Smethwick, England

The most recent Virgin Media outage reports came from the following cities: Birmingham, West Bromwich, Streetly, Tamworth, Oldbury, Smethwick, Wolverhampton, Walsall, Dudley, Wednesbury, Bilston, Solihull, Willenhall, Rowley Regis, and Halesowen.

CityProblem TypeReport Time
Birmingham Internet 4 hours ago
Birmingham Internet 14 hours ago
Birmingham Wi-fi 15 hours ago
Birmingham Wi-fi 22 hours ago
Birmingham Wi-fi 22 hours ago
Birmingham Internet 1 day ago

Nearby cities with recent reports

Birmingham

27 recent signals

4 hours ago
Oldbury

7 recent signals

2 days ago
West Bromwich

1 recent signals

1 day ago
Streetly

1 recent signals

1 day ago
Tamworth

1 recent signals

2 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Smethwick, England

Latest outage, problems and issue reports in Smethwick and nearby locations:

  • ReissOmari
    Gordé 🦩 (@ReissOmari) reported from Birmingham, England

    And just like that my @virginmedia is off again, no internet whatsoever. Embarrassing service from them, very disappointed and frustrated.

  • stumccullagh
    Stuart McCullagh (@stumccullagh) reported from Solihull, England

    Not only did I have to go out to watch the football because Sky Sports doesn’t work BBC has gone down so can’t even watch MOTD thanks @virginmedia

  • DeanCondliffe
    dean condliffe 🏴󠁧󠁢󠁥󠁮󠁧󠁿 (@DeanCondliffe) reported from Birmingham, England

    The day ends with a Y 🤝 Virgin media not working again

  • shelleex5
    Shelly (@shelleex5) reported from West Bromwich, England

    @virginmedia red button not working again!! @skytv, does yours work? #FedUp missing baggies after my shift 😪

  • stumccullagh
    Stuart McCullagh (@stumccullagh) reported from Sheldon, England

    @virginmedia I don’t think so I’m still getting distorted TV on a few channels it’s frustrating as my complaint never gets recified I’ve spent hours on end trying to get it sorted

  • JazbaEnt
    Jazba Entertainment (@JazbaEnt) reported from Birmingham, England

    @virginmedia business installation, been given 6 dates since 17th January. 4 no show or wrong booked, 2 attendance but not equipped to extend installation from 1sf floor to 2nd. even billed for a service which is not even installed yet. Nightmare #virginmedia #broadband

  • stumccullagh
    Stuart McCullagh (@stumccullagh) reported from Solihull, England

    The problem in my area B37 has been happening for over a week can’t watch any TV now @virginmedia over £100 a month!! Plus I’ve been waiting 2 years for an internet booster

  • iamscorchy
    iamscorchy (@iamscorchy) reported from Wednesfield, England

    @virginmedia No it doesn't feel hot it randomly starts the fan really loud and doesn't stop its on top of a cupboard not close to any walls ect it's cleaned still have the problem at least twice a week

  • RefinedSavage
    Dani Grim (@RefinedSavage) reported from Dudley, England

    Seems like @virginmedia is completely down in our area, I can't even access their support site to log a problem. Also it appears that @O2 is having some sort of issue, my mobile data connection is so slow that royal mail could be a viable messaging alternative.

  • stumccullagh
    Stuart McCullagh (@stumccullagh) reported from Solihull, England

    @IanMurphy111 @virginmedia Been with them since Telewest I don’t know why I stay false promises poor service

  • scbadham
    Scott badham (@scbadham) reported from West Bromwich, England

    @virginmedia really disappointed in the service lately all it does is keep dropping. I’ve had no Internet services for the last hour again the fourth time this week and it’s still not working

  • stumccullagh
    Stuart McCullagh (@stumccullagh) reported from Solihull, England

    @virginmedia I’m meant to be on a webcall about my TV that doesn’t work can anyone help me please?

  • Stephen12857059
    Stephen Bennett (@Stephen12857059) reported from Birmingham, England

    Once again the Internet Orovider that claims to be the best @virginmedia, has an outage. I bet all my savings there would be significant kick back if the directors didn’t get paid, because the Lady dealing with their account cannot get online. Time has come for change #cancelVM

  • xsasix
    freckles n dimples (@xsasix) reported from Woodside, England

    @virginmedia how do you check the mobile phone signal in your area? I’ve had nine for a few days

  • AdieJAMster
    Adie Hughes (@AdieJAMster) reported from Swindon, England

    @virginmedia Internet has been down again for the whole night. When I spoke to you about the recent last 6 times it’s been down you said there was no issue! Looks like whole of UK was down now yet our bills go UP & UP & UP! #virginmedia

  • ThatNeilFleming
    neil fleming (@ThatNeilFleming) reported from Wolverhampton, England

    @fesshole Imagine having virgin media - those poor kids

  • _shannonC
    shanny C 🌹 (@_shannonC) reported from Solihull, England

    @virginmedia haha you mean the same forum where they didn’t answer me for days last time, and they didn’t resolve anything???? waste of time. they told me to check the speed and check for area issues. absolutely awful customer service when i’ve been complaining about this for WEEKS now.

  • ReissOmari
    Gordé 🦩 (@ReissOmari) reported from Birmingham, England

    Mad that I pay £71 a month for 350mbps a month for @virginmedia for them to only supply me with 40mbps, internet is barely moving, can’t even load basic web pages on my MacBook or phone. Problems in the Birmingham area??

  • iamscorchy
    iamscorchy (@iamscorchy) reported from Wednesfield, England

    @virginmedia Experiencing issues in your area there is a technician in the area but still doesn't explain why my routers fans go really loud and disconnected from everything I have to keep resetting to get it back to normal then on top get "issues in my area" like always

  • iamscorchy
    iamscorchy (@iamscorchy) reported from Wednesfield, England

    Virgin media is literally dog! Worst thing I've done is keep renewing with you every year next year 100% going with bt! Forever dropping out reconnecting utter pointless meant to be 1gig complete waffle! @Virgin #virginmedia

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • RJT_linga
    🇫🇷OFFICIAL FRANCE 4K IPTV🇫🇷🇫🇷 (@RJT_linga) reported

    Tired of paying for multiple subscriptions like Sky, BT Sport, Virgin Media, Now TV, Amazon Prime, Disney+, Apple TV+? I have got the solution. This IPTV @8k_Best_IPTV27 offers: • 300,000+ live channels • 65,000+ VODs • PPV events • Netflix

  • highflier_100
    Highflier_100 (@highflier_100) reported

    @virginmedia who can I talk to about the poor service you provide to your broadband customers? My contract ends in a month and I can’t wait to get rid!

  • JohnnyRep74
    Rep74NL (@JohnnyRep74) reported

    @virginmedia your Webchat is awful , got an email regarding upgrading to 360 . Directed to webchat , 35 minutes later still trying to sort out what is an easy request . Your agent takes 10 minutes between each response to answer . I’m not bothering now

  • VaghjianiV23409
    Vishal Vaghjiani (@VaghjianiV23409) reported

    @virginmedia You already have all my details from the multiple complaints I’ve raised. I can DM you, but every time I do I get fobbed off and told to wait again. I’m not going back into DMs if the outcome is just more delays. This needs an actual resolution, not another loop of waiting.

  • jemski7
    Jemski (@jemski7) reported

    @virginmedia well done. You’ve lost me as a customer of 25 years because you wouldn’t supply me just broadband like you do for new customers. That’s is some ****** up priorities. Good riddance to you.

  • dollynoocat
    Dollynoocat (@dollynoocat) reported

    To the engineer in the ML4 3EZ area.... lovely man. My complaint had been composed. he changed my mind. Sometimes we don't see someone working from 7am to get things sorted #virginmedia

  • philbreadin
    Phil (@philbreadin) reported

    @virginmedia how come my bill has jumped from £55 to £72 mid contract? I understand it's April and a small price increase is expected but £17 is taking the mick. With the issues I've had lately @sky is looking more tempting.

  • MRSRIZZI
    Vicky Rizzi (@MRSRIZZI) reported

    @virginmedia how can you disconnect all of our services without permission of the bill payer and leave us with no service as you thought we had moved house? We are 5 days numerous phone calls and still without any supply at all and pay £119 a month for the so called privilege.

  • LUKEQPR94
    Luke (@LUKEQPR94) reported

    Has Virgin Media gone down?

  • mkenne10
    Michael Kennedy (@mkenne10) reported

    @virginmedia Still intermittent Internet.. had people out this morning putting in a new fiber cable to the house and was left with now wifi, for an hour but its back but drops intermittently this is been going on for 3 months now and no fix in sight hard to work when call and wifi keep drop