Virgin Media Outage Report in Smethwick, Sandwell, England
Why is my Virgin Media service not working?
No problems detected
If you are having issues, please submit a report below.
The latest reports from users having issues in Smethwick come from postal codes B67 .
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
Problems in the last 24 hours in Smethwick, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Smethwick, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
- Internet (56%)
- Wi-fi (21%)
- Total Blackout (10%)
- TV (8%)
- E-mail (4%)
- Phone (2%)
Live Outage Map Near Smethwick, England
The most recent Virgin Media outage reports came from the following cities: Birmingham, Oldbury, Walsall, Wolverhampton, West Bromwich, Dudley, Wednesbury, Bilston, Solihull, Tamworth, Smethwick, Willenhall, Rowley Regis, Halesowen, and Stourbridge.
| City | Problem Type | Report Time |
|---|---|---|
 Birmingham
|
Internet | 13 hours ago |
|
Birmingham
|
Internet | 13 hours ago |
|
Birmingham
|
Wi-fi | 15 hours ago |
|
Oldbury
|
Total Blackout | 17 hours ago |
|
Birmingham
|
Internet | 1 day ago |
|
Oldbury
|
Internet | 1 day ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Smethwick, England
Latest outage, problems and issue reports in Smethwick and nearby locations:
-
Matt Dudley (@matttdudley) reported from Dudley, England@vmbusinesshelp DON'T BUY VIRGIN MEDIA!!!! 2nd outage of the week. No responsibility or money back. I will be moving my business broadband elsewhere after speaking to OFCOM. #Useless #Shocking #avoid
-
Craig (@cra1gs) reported from Birmingham, England@virginmedia the company that doesn’t give a **** about your complaint. Can’t be bothered to resolve your complaint and provides no avenue to complain.
-
Steve Wiley (@S_Wiley303) reported from Walsall Wood, England@virginmedia you inform me that unless I swap the sim in my phone I will lose the service in 18 days ,you have not sent me a sim ,and your text system is rubbish :enter the 65 letter of your security code ,what ?,you haven’t sent me a sim
-
Craig (@cra1gs) reported from Birmingham, EnglandSo apparently @virginmedia have been trying to contact me about my complaint. 🤔 however no missed calls or voice messages from them. #Virgindontliedothey
-
Jo (@Jod_69) reported from Birmingham, England@virginmedia well this is just brilliant. Having WiFi problems trying to log into my virgin media to find out what’s happening. Error message saying I have no internet connection so can’t log me in
-
James (@james_e_grant) reported from Birmingham, England@virginmedia I’m looking to cancel my contract with you, but I refuse to be placed on hold for an indefinite amount of time and your website appears to be broken/designed by idiots so I can’t easily find what I want. Can you help me sort this out please?
-
Lewis (@EverSoSlightlyy) reported from Solihull, England@virginmedia Nope; as above I have just been sabotaged and sent a ‘booster’ for the signal I don’t receive anyway. And now you are trying to charge me even more for the privilege; despite already paying 37 which is enough for the 220mb package with a free phone sim, while getting 50 :)
-
nimrod x (@Nparanoid) reported from Solihull, England@virginmedia how can I activate new hub. Prob a bad time to try but nobody available at call centre and no text received for activation reply. Thanks.
-
Lewis (@EverSoSlightlyy) reported from Solihull, England@virginmedia I will do both; what’s the number for technical support; will try one last time 🙃
-
-
Mark Cottrill (@Markycot) reported from Solihull, England@virginmedia So sick of not being able to watch catch up or on demand, did everything that I was supposed to after reading message even though I shouldn’t have to, now it has stopped working again, been unavailable for 30 plus days out of last 37!! #help
-
Katy (@KatyFancourt) reported from Birmingham, England@virginmedia one of your engineers apparently got lost trying to find my property, spent an hour on the phone to customer services to be then told that theirs an ‘emergency’??
-
Lewis (@EverSoSlightlyy) reported from Solihull, England@virginmedia how can you make internet so bad that it can’t be reliable for a single day for the last 9 months?? I just did a speed test and got 8 mbps down and 0.03 up.. yes. 0.03 up, I was planning on streaming for the first time since you ruined my connection but apparently no
-
Mark Starr (@StarryUK) reported from Birmingham, England@virginmedia hi Virgin have been waiting for your customer services dept to speak to me on chat for over 8.5 hours after I was passed to them. Absolutely shocking customer service
-
AJComputerServicesUK (@AJhyphenCSdotUK) reported from Birmingham, EnglandI will definitely be ending my TV Contract with #VirginMedia at the earliest opportunity, I am sick to death of watching stupid adverts on #DiscoveryTV Channels and it’s the same ones every damn time! If the #TLC Channel didn’t exist then it wouldn’t be so bad! 🤬
-
Adam O'Hare 🏳️🌈 💚 (@CannedWildlife) reported from Birmingham, England@virginmedia Hi MH, broadband / Internet in B31 and B45 of Birmingham, has been very terrible. Now, it is just up to those who are responsible, to fix this issue, plus to be open & honest... Cheers, Mr. A. O'Hare
-
Matt Russell (@TheRusse11a) reported from Birmingham, England@virginmedia I managed to fix it by d/l the app again last night. Thank you.
-
Martin Clarke (@MartinClarke165) reported from Birmingham, England@virginmedia why are you so bad!! I pay for a service and pretty much everyday my broadband drops. Each mid morning it goes off and tonight whilst watching the Villa. #poorcustomerservice
-
Hayley Law (@HayleyLaw3) reported from Wednesfield, England@virginmedia waited in all day yesterday, was supposed to have a self instal pack delivered m but didn’t turn up, tracking still states 3.10.20. Please help!!
-
Matt Dudley (@matttdudley) reported from Dudley, England@virginmedia No but the automated message at customer services says there's an outage. How can this keep happening?
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
Alexandrian (@ItsAlexandrian) reported@MrCraiggy @virginmedia Ooof, not good. It's weird that the speedtest auto-connecting you to a data centre in Dublin. Which speed tester service are you using?
-
Kayley Hargreaves (@kay_2oo9) reported@virginmedia my internet has gone down and there’s a green flashing light on the router. Can you tell me if my area is affected by an issue? TV also not working. Liverpool L14
-
lucy (@lucia1806) reported@virginmedia Just to follow on I have informed your Customer Service Team that if this does not get done to the correct standard we will going elsewhere. Its gone on long enough. Poor Service and poor Internet. Incidentally I spoke to a very rude unhelpful lady in your CS today. Very rude.
-
JG (@gleesooon) reported@virginmedia 2 days after my failed installation date, turns out VM put the wrong date in the system, two months later and now won't fix it - no broadband, can't work - are VM going to pay my wages?
-
cathy b (@NeilNeilyb) reported@virginmedia disgusting customer service promised installation 15th April still waiting for it....just keep getting told lie upon lie can some one sort it out of shall I go back to @skytv where ther value their customers and have good customer service
-
michelle long (@michellelong123) reported@virginmedia Yes and it was very unhelpful. As far as theybwere concerned the complaint is still open and I was advised to raise another complaint about my previous complaint to obtain the outcome! Surely this can't be correct?!
-
Our Family Blog (@TheLifeIShare) reported@virginmedia So who do we contact to get this sorted please? Your general customer service line was useless? Is there a special number or e mail we need to contact? Basically there’s been a number leak and spam scam callers have people’s numbers. What are you doing to sort this?
-
🏳️🌈🟥💛 VOTE INDEPENDENT 💛🟥🏳️🌈 (@MaffToyota) reported@virginmedia my Internet is down Liverpool L14 #virginmediadown
-
Becontree South CofE (@BecontreeS) reported@virginmedia It’s on private property. Whoever installed it pinned it to a flimsy fence that fell down so had to be removed leaving a loose wire as pictured
-
Leighton (@leightonc__) reported@virginmedia I’ve had two technicians out in the last 8 months who have both said ‘you won’t have any problems in the future’. My wifi cuts out every other hour, sometimes every other 20 minutes.