Virgin Media

Virgin Media Outage Report in Smethwick, Sandwell, England

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The latest reports from users having issues in Smethwick come from postal codes B67.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Smethwick, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Smethwick and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Smethwick, Sandwell, England 01/24/2026 17:55

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (58%)

    Internet (58%)

  2. Wi-fi (18%)

    Wi-fi (18%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Smethwick, Sandwell, England

The most recent Virgin Media outage reports came from the following cities: Birmingham, Walsall, Oldbury, Sutton Coldfield, Dudley, Rowley Regis, Wolverhampton, Wednesbury, Cradley Heath, West Bromwich, Brierley Hill, Solihull, Tamworth, Redditch and Smethwick.

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City Problem Type Report Time
United KingdomBirmingham Internet
United KingdomBirmingham Internet
United KingdomBirmingham Internet
United KingdomBirmingham Internet
United KingdomBirmingham Internet
United KingdomBirmingham Internet

Community Discussion

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Virgin Media Issues Reports Near Smethwick, England

Latest outage, problems and issue reports in Smethwick and nearby locations:

  • DarranAttwell Darran Attwell (@DarranAttwell) reported from Dudley, England

    @virginmedia can someone help me with a bill... I’ve been charged twice for the same bill both times overcharged. And I’m struggling over the phone.. can someone please DM me please

  • GTAssociates GTAssociates (@GTAssociates) reported from Redditch, England

    @virginmedia Media Services,. We have always passed security and never had this issue before!

  • jenkin99 jen (@jenkin99) reported from Birmingham, England

    @virginmedia Ive called you customer service department to be hung up on temwicw, i have sent an email to yourselfs and via resolver had no response. I have a health and safety issue i want resolving

  • admcdermott Adam McDermott (@admcdermott) reported from Dorridge, England

    @virginmedia 6 week a ago we lost all service, finally got an appt for yesterday to have cable dug up and reconnected. Engineer rang twice to check contractors had done street work - no. Assured by CS it would be done, it wasn't. Now another 2 weeks! You just don't care!

  • unit_1974 🐺Wolfish (@unit_1974) reported from Birmingham, England

    @virginmedia Broadband issues since May 2018. Multiple calls to customer service with no permanent fix. Last time I called I was asked the same questions repeatedly then cut off. Want a new hub that works and a bill review as it’s gone from £65 to £79 since Sept 2018!

  • SammyLouisee_ sammy♥ (@SammyLouisee_) reported from Wolverhampton, England

    So after having problems with @virginmedia mobile decided to join @ThreeUK let’s hope this is a better network 🙌🏻

  • xpjxuk Paul Jenkins (@xpjxuk) reported from Walsall Wood, England

    @virginmedia been hounded with call for 2 weeks finally answer to be offered disgusting customer service and when I ask about the offer on the Martin Lewis website told can’t have it please call me or I will be leaving and going to sky

  • ikonic_exposure Daniel Sturley (@ikonic_exposure) reported from Birmingham, England

    @virginmedia What would really help is a separate sales number to call and to speak with an agent straight away with no ‘system’ to navigate and who understands my disability and can help me to sign up if I want to :~}

  • andrewanthony83 Andrew Anthony (@andrewanthony83) reported from Codsall, England

    @SuperfastStaffs please let @virginmedia lay their cables in #Bilbrook and #Codsall we need proper #fibre broadband. We are being left behind with the copper solution that @WeAreOpenreach leave us with and it’s getting worse! @south_staffs @GavinWilliamson @StaffordshireCC

  • GTAssociates GTAssociates (@GTAssociates) reported from Redditch, England

    @virginmedia 8 conversations to cancel our service and cxl confirmed by virgin. Cancellation first made on 28 Feb. Just received a bill and you have billed for April and May. What a shambles you are! Get your act together now! I have paid final balance & no more is due!

  • Plumberguyuk Mike Hamer (@Plumberguyuk) reported from Birmingham, England

    @virginmedia one good thing is I can demonstate in my customer training sessions how not to treat customers, thank you for the material Virgin Braodband

  • Sammykins9486 Samantha (@Sammykins9486) reported from Birmingham, England

    @virginmedia Tried the chat everyday for the past 5 days and it is not working. Due to recent changes with someone at household moving out I do not need the landline anymore,and wanted to discuss my options as I do not want to pay monthly for a service I am not using

  • unit_1974 🐺Wolfish (@unit_1974) reported from Birmingham, England

    @CapnKink @virginmedia They don’t even respond when you complain. I haven’t got the patience to keep phoning to get a temporary fix. Just gotta decide which service to switch to and they’re gone.

  • Mitz__P Mitesh Parmar (@Mitz__P) reported from Solihull, England

    @virginmedia why can't I take advantage of the Full House Sports Bundle... So what if I'm a existing customer, you've got me by the ***** anyway with the broadband. May as well just cancel and go elsewhere

  • wolfboy78 pepe sprio (@wolfboy78) reported from Wednesfield, England

    @virginmedia No tried again and unable to send an engineer because the fault is not happening .. I did try to explain it's intermittent 😡😡but with the language barrier she couldn't understand .. I will try and cancel my account later because I'm not paying for a service that has issues

  • simonpunch Simon Pugh (@simonpunch) reported from Wolverhampton, England

    @virginmedia just had the call ended by your overseas call centre not the greatest service in the world!!

  • Plumberguyuk Mike Hamer (@Plumberguyuk) reported from Birmingham, England

    @virginmedia I don't think much will happen given virgin's track record but on the plus side you've given lots of material for my delegates on next Saturdays Customer Service module.

  • unit_1974 🐺Wolfish (@unit_1974) reported from Birmingham, England

    Made a complaint to @virginmedia 10 days ago via their online service with a 7 day anticipated response time and yet have heard nothing since the acknowledgement of my complaint. This basically sums up my experience over the past year of ineffective response to our issues.

  • Plumberguyuk Mike Hamer (@Plumberguyuk) reported from Birmingham, England

    @virginmedia Just had a look at what you've sent, you lot are a real joke, you screw up and then push customer to do all the work and hope they give up, I surggest you find another job far as possible form customers,

  • WestonKerri Kerri (@WestonKerri) reported from Birmingham, England

    @virginmedia absolute joke !! worst customer service provided ! #whybother

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • ethanjcochrane Ethan Cochrane (@ethanjcochrane) reported

    @virginmedia Horrific service. On hold for hours, constantly having to ring back. Exams this week, WiFi barely working at a hundredth of the speed it’s meant to. Constantly saying there’s nothing they can do? Useless.

  • JudgeDewie Alex (@JudgeDewie) reported

    @virginmedia I think you know my gripe is not with the price rise but the fact that new customers get a better deal than loyal customers. It’s a poor marketing ploy. May win you a few new customers but will lose you customers like me who have been with you for a decade.

  • sarah1973_jane Sarah (@sarah1973_jane) reported

    @virginmedia Apparently our whole postcode is down due to someone in our postcode using some sort of equipment that is throwing the whole internet for our postcode. Until they find who it is we have no internet. This has been going on since December!

  • tecman247 Si (@tecman247) reported

    @virginmedia I don't have an issue with prices rising, I have an issue with the % rise which is way above RPI my case And I've never had an upgrade/extra service at no extra cost without having to chase and chase or threaten to leave despite being a Virginmedia customer for around 15 years.

  • ExSoldier70 Gareth Rothwell (@ExSoldier70) reported

    I’m ******* done with this shite service ... two devices cannot connect 108 a month of absolute dog **** #virginmedia you are the ******* worst... bollocks if I’m swearing I’m ******* done with your shite... dogshite company

  • spoke_n H (@spoke_n) reported

    @virginmedia Well I’ve lost 3 hours working time already and I have work to deliver by 9.00 am tomorrow morning so it’s looking like a long and tedious night for me! What exactly is the problem?

  • orrydrinkwater orry drinkwater (@orrydrinkwater) reported

    @virginmedia The website said there was no problem in the area so your answer is not correct and doesn't make any sense @virginmedia

  • vamosdan86 Dan (@vamosdan86) reported

    @virginmedia got to be honest I’m tempted in my 14 day cooling period to cancel and move to @SkyUK or @BTCare I have a box stuck on CS1010 and have been on hold about 4 hours in two days to Virgin and they literally have no clue how to sort it, all I get is we have sent signals

  • RICHARDBENNETT3 RICHARD BENNETT (@RICHARDBENNETT3) reported

    @virginmedia Just spent over an hour listening to s***e music on my phone trying to get through to speak with someone only to be cut off at 8pm. My problem is that I'm paying for 200mb Broadband and getting 7mb!! I've got 3 kids all trying to do school work. I need an engineer out.

  • NarryT2016 Narendra Tailor (@NarryT2016) reported

    @virginmedia @virginmedia just called to say that the £240 charge was disconnection charge of £60 x 4 times although I was never connected. The fact that they applied it 4 times is beyond belief. They have now reversed it. Had I not noticed I would have lost £240. Be careful with them.