1. Home
  2. Companies
  3. Virgin Media
  4. Smethwick
Virgin Media

Virgin Media outages and service status in Smethwick, England

No problems detected

If you are having issues, please submit a report below.

Full Outage Map
  • Virgin Media generated 9 outage signals in the last 24 hours around Smethwick, including 9 direct reports.
  • The most common problems reported in this area mention Internet, Wi-fi, and Total Blackout.
  • The most recent signal from this area was received Apr 19, 9:46 PM GMT+1.
  • 56% Internet (56%)
  • 23% Wi-fi (23%)
  • 12% Total Blackout (12%)
  • 5% TV (5%)
  • 3% E-mail (3%)
  • 1% Phone (1%)

The latest reports from users having issues in Smethwick come from postal codes B66 .

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Smethwick, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Smethwick, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!

Live Outage Map Near Smethwick, England

The most recent Virgin Media outage reports came from the following cities: Birmingham, Oldbury, Kidderminster, Tamworth, Brierley Hill, Solihull, Walsall, Sutton Coldfield, Halesowen, West Bromwich, Streetly, Smethwick, Wolverhampton, Dudley, and Wednesbury.

CityProblem TypeReport Time
Birmingham Internet 10 hours ago
Birmingham TV 11 hours ago
Birmingham E-mail 11 hours ago
Birmingham Total Blackout 13 hours ago
Birmingham Total Blackout 13 hours ago
Oldbury Internet 14 hours ago

Nearby cities with recent reports

Birmingham

17 recent signals

10 hours ago
Oldbury

4 recent signals

14 hours ago
Kidderminster

2 recent signals

1 day ago
Brierley Hill

2 recent signals

5 days ago
Tamworth

1 recent signals

2 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Smethwick, England

Latest outage, problems and issue reports in Smethwick and nearby locations:

  • EvanD
    Evan Davis (@EvanD) reported from Solihull, England

    @virginmedia 2/ Despite that issue being due to a junction connection in the cabinet in the street, the op seems to refuse to look at that and just wants to reboot my router. Also claims it is due to my use of Modem Mode. Is there anyone in the UK I can contact regarding this?

  • ________Danny
    Satish Danny Paul (@________Danny) reported from West Bromwich, England

    @virginmedia i logged another complaint 1 to 2 weeks prior and heard nothing back. i was advised by cust service a month ago not to log a formal complaint and log an internal complaint instead

  • iamscorchy
    iamscorchy (@iamscorchy) reported from Wednesfield, England

    @virginmedia Experiencing issues in your area there is a technician in the area but still doesn't explain why my routers fans go really loud and disconnected from everything I have to keep resetting to get it back to normal then on top get "issues in my area" like always

  • ethnicalien
    G 🇯🇲 (@ethnicalien) reported from Wolverhampton, England

    @virginmedia Not at the moment no but it's a common issue👀

  • kolapoagunbiade
    TheBosz (@kolapoagunbiade) reported from Birmingham, England

    @virginmedia Unfortunately, you dont have a ticketing system or cobtact email to track issues, rather a phone system that requires you to wait forever to get through to an agent. A/c number: 095063606. I was charged x2.5 of what i was tp pay.

  • HJMKent
    Howard Martin 🇺🇦🇪🇺 (@HJMKent) reported from Kidderminster, England

    @virginmedia You have just repeated, word for word, the last tweet you sent me, to which I replied! Pointless trying to have any conversation with @virginmedia because it just goes round in circles! The most appalling customer services in UK in my experience! No more tweets from you, please!

  • xsasix
    freckles n dimples (@xsasix) reported from Woodside, England

    @virginmedia how do you check the mobile phone signal in your area? I’ve had nine for a few days

  • measlewolf
    Steve Lees (@measlewolf) reported from Dudley, England

    @virginmedia Yes, the fault dates back from the 25th August and hopefully a fix will be made tomorrow, if not an engineer is booked for next week. When I finally got through the team were very helpful

  • StuJonesMusic
    Stu Jones (@StuJonesMusic) reported from Kidderminster, England

    Hi @virginmedia, I am in Kidderminster, Worcestershire (DY11) and my Virgin Media broadband connection is very poor this week. I have checked your website & apparently there are no issues in my area. I have also restated my access point/router twice but no improvement.

  • CaseyRain
    Casey Rain (aka S-Endz) (@CaseyRain) reported from Birmingham, England

    Had an @virginmedia broadband outage on Sunday for 2 hours. Since then, connection so spotty that I'm getting 10 seconds of completely dropped packets followed by 20 seconds of slow-as-molasses ping times once every 10 minutes.

  • richardcbishop
    Richard C. Bishop 🏃‍♂️ (@richardcbishop) reported from West Bromwich, England

    @Damien_Clyburn @virginmedia They're appalling. I've had business version for 10 years. BT never miss a beat. Outstanding. Get rid of them.

  • simonevans1973
    🏴󠁧󠁢󠁥󠁮󠁧󠁿Simon Evans🏌️‍♂️ (@simonevans1973) reported from Birmingham, England

    @virginmedia b42 is shocking supposed to have 200meg the #ManUtd Vs #thfc is **** like streaming on a ZXSPECTRUM

  • ReissOmari
    Gordé 🦩 (@ReissOmari) reported from Birmingham, England

    And just like that my @virginmedia is off again, no internet whatsoever. Embarrassing service from them, very disappointed and frustrated.

  • ReissOmari
    Gordé 🦩 (@ReissOmari) reported from Birmingham, England

    Mad that I pay £71 a month for 350mbps for @virginmedia Broadband for them to only supply me with 40mbps, internet is barely moving, can’t even load basic web pages on my MacBook or phone. Problems in the Birmingham area?

  • EvanD
    Evan Davis (@EvanD) reported from Solihull, England

    @virginmedia Just called your offshore call centre regarding my internet connection. I’m having the same issues as I had when I got a £154 credit from you. /1

  • EvanD
    Evan Davis (@EvanD) reported from Birmingham, England

    @virginmedia Yes I’ve done that. My connection drops out for a minute or so every 30-60 mins. Hard to replicate. My account has notes regarding the reason why the credit was given last time. Ideally I don’t want to wait so long for the same issue to be fixed.

  • AdieJAMster
    Adie Hughes (@AdieJAMster) reported from Swindon, England

    @virginmedia Internet has been down again for the whole night. When I spoke to you about the recent last 6 times it’s been down you said there was no issue! Looks like whole of UK was down now yet our bills go UP & UP & UP! #virginmedia

  • ReissOmari
    Gordé 🦩 (@ReissOmari) reported from Birmingham, England

    @virginmedia It’s on both WiFi and wired. At this present moment I’m unable to get ANY network from the router on both.

  • stumccullagh
    Stuart McCullagh (@stumccullagh) reported from Birmingham, England

    @virginmedia I’m going to but I know I won’t get anywhere anyway the customer never gets anywhere

  • iamscorchy
    iamscorchy (@iamscorchy) reported from Wednesfield, England

    @virginmedia No it doesn't feel hot it randomly starts the fan really loud and doesn't stop its on top of a cupboard not close to any walls ect it's cleaned still have the problem at least twice a week

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • StuPlaysXD
    Stu Plays XD 🎮 (@StuPlaysXD) reported

    @virginmedia honestly hindsight is great because if I had just waited I wouldn’t of gone with yourself as a provider. £90 a month for constant drops in internet / tv. Your stream box is useless. Massive thumbs down 👎 would not recommend. Should of just renewed with @skytv 👍

  • OnTheMeter
    OnTheMeter (@OnTheMeter) reported

    @misselledee @virginmedia Despite the content of your message, they answer you like this is the first contact. I’ve been with them from day one because I always seem to get a good deal. But god help you if you need customer services. In my experience, they tie with Vodafone as the worst in the world.

  • sme30
    Stevie Leon 🌳 (@sme30) reported

    @lelly401 @virginmedia @NetflixUK No i had it separately. Then my virgin bill had a netflix subscription on it. I asked them to cancel as I hadn't taken netflix with them. Now my regular subscription has been downgraded to standard!!!

  • MarcReacts
    Marc Adams Reacts (@MarcReacts) reported

    @virginmedia hi I have an issue tried to dm you my account is down please help

  • ndbchnn
    ndbchnn (@ndbchnn) reported

    @virginmedia I’ve tried the service checker but it cannot locate my account. The full post code is m30 9ta. Service hasn’t resumed, is there an outage in the area?

  • Merse2506
    John Mercer (@Merse2506) reported

    @virginmedia can someone please help me. I have l8ved with buffering, channel failed fir mintjs to no avail of a response for VM.

  • BroughtonJo
    Jo Broughton (@BroughtonJo) reported

    @virginmedia No WiFi since Wednesday, apparently Engineers are ‘working hard to resolve the issue’ except having driven the entire area…no Engineers working anywhere? just want an honest answer to what’s going on and when it’s going to be fixed

  • PaddyMc_06
    Patrick McNamara (@PaddyMc_06) reported

    @virginmedia I’m trying to get ahold of you but your phone service is on a loop. Tell me why you have not carried over my parents landline of over 40 years as requested and confimed. This needs to be fixed ASAP for very impotent specific reasons. Please get in touch to sort this!

  • DjmarkieT
    mancs boi (@DjmarkieT) reported

    @TheSun @DailyMirror @ManchesterEven why is no one reporting about the fact virgin media broadband and TV has been down since 2pm friday with no updates to customers an absolute joke! #virginmedia

  • Merse2506
    John Mercer (@Merse2506) reported

    @virginmedia Its happen8ng again tiday buffering, tbis channel has failed what is goingnon? Tnere is notbing 9n my network except my phone and i am pato g fie Virgins fastest download speed. This is shocking service.