Virgin Media Outage Report in Smethwick, Sandwell, England
No problems detected
If you are having issues, please submit a report below.
The latest reports from users having issues in Smethwick come from postal codes B67.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Smethwick, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Smethwick and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
-
Internet (58%)
-
Wi-fi (18%)
-
Total Blackout (11%)
-
TV (7%)
-
E-mail (4%)
-
Phone (2%)
Live Outage Map Near Smethwick, Sandwell, England
The most recent Virgin Media outage reports came from the following cities: Birmingham, Bilston, Oldbury, Walsall, Sutton Coldfield, Dudley, Rowley Regis, Wolverhampton, Wednesbury, Cradley Heath, West Bromwich, Brierley Hill, Solihull, Tamworth and Redditch.
| City | Problem Type | Report Time |
|---|---|---|
 Birmingham |
Internet | |
| Bilston |
Internet | |
| Oldbury |
Total Blackout | |
| Oldbury |
Total Blackout | |
| Birmingham |
Internet | |
| Birmingham |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Smethwick, England
Latest outage, problems and issue reports in Smethwick and nearby locations:
-
Craig Gibbons
(@gibbons_craig93) reported
from
West Bromwich, England
@virginmedia Thanks, that link for issues in the area hadn't been working, but now it does and can see the engineers are close to resolving the issue. Many thanks 👍
-
H
(@NearLegalJones) reported
from
Dudley, England
@virginmedia Hi. After regularly berating one of your business rivals ref broadband I’m disappointed to be now asking you how to make a (polite) written complaint about an installation at my home. I think you have a staff training issue.
-
Emma Casey
(@EmmaJCasey) reported
from
Birmingham, England
@virginmedia sort out the damn WiFi - so many people pay ALOT for your terrible service & here I am (and many others) using my data from @ThreeUK 🤯 #sortitout #virginmediadown #whatarewepayingfor
-
Ashley Brian Wright (Starz)
(@MrAStarz) reported
from
Birmingham, England
@virginmedia Wifi and TV down again for the 5th day in a row. Thinking of leaving at this point, I'm absolutely disgusted! 🤬
-
Amy Morton
(@amesmorton48) reported
from
Birmingham, England
Listen up @virginmedia Customers will be leaving in droves if you don't sort it out. Cannot work from home with such rubbish service & contract restrictions.
-
💎
(@_auralaura_) reported
from
Birmingham, England
Virgin Media is down yet a-*******- gain. I'm off to bed.
-
Dan Harris
(@dan04harris) reported
from
Walsall Wood, England
@virginmedia Hey @virginmedia I was expecting to receive call today at 12pm from somebody called John but I’m still waiting. Really starting to annoy me how bad your customer service is being!
-
anna_banana
(@bettyboobypants) reported
from
Birmingham, England
@virginmedia please can some one help! My mom has a phone with you but is hopeless with acc info and passwords, she has tv, phone and internet package with you. She is trying to upgrade her phone as the one she has isn’t working/ charging properly.
-
Dan Harris
(@dan04harris) reported
from
Walsall Wood, England
Hi @virginmedia was expecting to receive call today at 12pm from someone called John but we still waiting. Really getting annoyed at how you are treating us! 14 years of being a loyal customer and being treated like this! Your customer service and bereavement team are the worst!
-
𓃮 AQO
(@abdulosman84) reported
from
Birmingham, England
@virginmedia fix up! You killing my vibe.
-
Isa #StayHomeSaveLives
(@isamutlib) reported
from
Birmingham, England
It's actually tragic how bad @virginmedia broadband has gotten over the last few days. Hope we are refunded for this period of shocking internet coverage. Still think it's the best service but need to sort out current issues.
-
Will Riley
(@troublewithdata) reported
from
Solihull, England
@virginmedia your internet once again down in Solihull
-
Body Mania Ltd
(@bodymanialtd) reported
from
Birmingham, England
@vmbusiness my business broadband is down and I cannot take debit and credit card payments. Also the WiFi will randomly cut out on us. Could you please check this out. I have a essential business to run, and I am not as lucky as @richardbranson to ask for a bail out! Help us!
-
Will Riley
(@troublewithdata) reported
from
Solihull, England
@virginmedia You say there’s no issue but our WiFi has been up and down like the flipping Assyrian empire all day. Very cross!!
-
Guy Peacock
(@gupe1979) reported
from
Tamworth District, England
@KiaNFFC A few of my colleagues at work has been struggling all week with Virgin Media so sounds like there is a few issues still
-
Emma Casey
(@EmmaJCasey) reported
from
Birmingham, England
@virginmedia sort your damn WiFi out 🙄 useless! Drops out way too much!
-
Joe Poole
(@Joppa_P) reported
from
Dudley, England
Any chance of some broadband @virginmedia !! Only been down since Friday in my household!! Absolute joke! #virginbroadband
-
Helen Rollins
(@kittykatrollins) reported
from
Birmingham, England
@virginmedia phoned last week re my blueyonder email account. I can’t refresh it on my laptop or on my phone. I was told it would be fixed. I’ve tried contacting again to no avail. I understand staff are limited at the mo but would like to know when this issue will be resolved
-
Marian Rist
(@chillaxed1) reported
from
Birmingham, England
@virginmedia had a new hub 4 arrive today . No text message for GO , set up following phone instructions. Still unable to connect and virgin media are not answering the phone to help me !!
-
DJ Neil J Birmingham
(@djneiljbham) reported
from
Wednesfield, England
Loving all the people moaning their virgin media being down. Most being paid for by their parents! Stop moaning! Either they’ve had a major piece of equipment fail or they’ve been hacked. Be patient, and it will be sorted. Or move to another and only get slow 30mb broadband!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
Nat Lockwood
(@RedCyanPhotos) reported
@virginmedia my mum set up virgin media with a comparison site, so she has no passwords, so having trouble getting through to someone. When she did, all she wanted to do was keep her old number, she was told it had been done & live in 5 days, it isn’t. Please can someone help?
-
Stafford Cole
(@staffordjcole) reported
@virginmedia Thanks for sending that. On the phone I did ask to speak to a manager but was told no one was available. How do I ask for my complaint to be dealt with by a senior manager? Do you have an email address you can provide?
-
Doodlesdowsett
(@doodlesrunner) reported
@virginmedia any issues with the connect app? Paused my sons devices yesterday and today the app not connecting to my router and can’t unpause his profile. Not the best way to start a brand new contract.
-
Polly
(@Polly543711192) reported
After 6 weeks of being in our new house we still have no internet. Despite proving to @virginmedia @Virgin that we own the house, they are still allowing the previous tenant who lived here at least 7 months ago to hold an account at our address. Has anyone else had this problem?
-
Charles Roskilly
(@CharlesRoskilly) reported
@virginmedia Thank you for clarifying. I wasn't trying to be awkward but these things weren't made clear in the link you sent. The service is still not working by the way. Estimated repair has now changed for the EIGHTH time, now saying 9pm today.
-
The man
(@nofksgiven81) reported
@virginmedia I’ve spoke to an agent 2-3 times a week for past 8 weeks, just like you they are no help, all they do is apologise and say there is nothing they can do, again, no one is accountable for this, but you should be, do you think 8 weeks intermittent signal is acceptable
-
Charles Roskilly
(@CharlesRoskilly) reported
@virginmedia The fix time has changed eight times. It's still not working. It's a shame @virginmedia can't tell me what the problem so I can get an understanding of how big or small it is. Virgin clearly have no idea how long it's going to take as the fix time has changed eight times.
-
Laura Robertson
(@laurabelle78) reported
@virginmedia got hub5 "installed" today & it's not worked since engineer installed it. Constant red blue & white flashing lights. WFH so need Internet access. Customer service say network outage but I very much doubt that #appallingcustomerservice
-
Katie-Ann Rotheroe
(@KatieAnnChelsea) reported
@virginmedia Yes there are connectivity issues in the area. However this has not been the case for the entire 3 weeks she hasn’t had internet. Still keep getting fobbed off with this excuse though. You guys sent us a new router though so even you couldn’t of always thought that was the issue?
-
Lili
(@HJP71297448) reported
@virginmedia 1.refund me ny direct debuts between 25 August and 8 November 2022 ( total broadband outage between this period). 2. Offer me compensation in line with OFGEM regulations for the broadband, audio and TV outage.