Virgin Media Outage Report in Smethwick, Sandwell, England
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The latest reports from users having issues in Smethwick come from postal codes B67 .
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
Problems in the last 24 hours in Smethwick, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Smethwick, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
- Internet (56%)
- Wi-fi (21%)
- Total Blackout (10%)
- TV (8%)
- E-mail (4%)
- Phone (2%)
Live Outage Map Near Smethwick, England
The most recent Virgin Media outage reports came from the following cities: Oldbury, Birmingham, Walsall, Wolverhampton, West Bromwich, Dudley, Wednesbury, Bilston, Solihull, Tamworth, Smethwick, Willenhall, Rowley Regis, Halesowen, and Stourbridge.
| City | Problem Type | Report Time |
|---|---|---|
 Oldbury
|
Internet | 3 hours ago |
|
Oldbury
|
Internet | 7 hours ago |
|
Birmingham
|
Total Blackout | 11 hours ago |
|
Birmingham
|
Wi-fi | 11 hours ago |
|
Birmingham
|
Internet | 12 hours ago |
|
Walsall
|
TV | 1 day ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Smethwick, England
Latest outage, problems and issue reports in Smethwick and nearby locations:
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Stuart Cockerill (@licklemouse) reported from Birmingham, England@virginmedia I’ve just wasted a whole hour sat on the phone with someone who had less than an a basic understanding of English what a waste of time only to be sent a new TiVo box who knows of this will work as she spent more time speaking to her work mates awful experience 😡
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Helen Rollins (@kittykatrollins) reported from Birmingham, EnglandPoor customer service from @virginmedia this morning. Phoned to discuss fraudulent callers to my landline. First advise was to call #TPS, I carefully explained that I was already registered with them. He then said, let me give you a number. I diligently wrote it down. Who’s that
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Sarah James (@gmb_sarahjames) reported from West Bromwich, EnglandReally disappointed with @virginmedia call centre staff this evening, asking 10 times in the space of 20 minutes to speak to a supervisor to resolve an issue is not good enough
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Carol Coombes O.B.E (@CrackingLeaders) reported from Birmingham, England@virginmedia Bedroom installation contracted weeks ago for ill person. Didnt happen. Scant, apathetic apology, told new date might now be few weeks. Was held up collection from hosp awaiting techs that never came. We've no clue what's happening when, nor the effort to keep trying for it.
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Ash❗️ (@A_J_92) reported from Birmingham, England@virginmedia do you have an email address I can email on to cancel please I've tried phoning and its a joke!
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daniel (@field133) reported from Dudley, England@virginmedia absolute joke virgin broadband nearly 6 weeks of intermittent issues with no broadband and again yesterday and today when you call no one answers just holding this needs to be addressed
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Ash❗️ (@A_J_92) reported from Birmingham, EnglandSo I left @virginmedia over 18 months ago as they tried to rip off a loyal customer and had no customer service experience or knowledge at all. I thought I'd give them another chance just by grabbing a sim only deal as the offer was attracting. say no more, Sim cancelled!
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Dave Yates (@dtyates) reported from Kidderminster, England@virginmedia Yes I had, as I said in a previous tweet the only status with issues is TV and an advanced Test states nothing is wrong
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Nigel P Harris (@nigeyp) reported from Birmingham, EnglandSick of the shit customer service in the uk. 3 calls to @virginmedia trying to get them to repay a credit & after being put on hold for 10mins they hang up each time. #Useless #virginmedia
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Josh Moreton (@josh_moreton) reported from Birmingham, England@virginmedia Yes the whole service is down and I’ve already registered the faults over the phone and I’ve used the app to get text updates. But the resolve time keeps changing and there no description to the fault itself.
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Dave Bytheway (@davebytheway) reported from Wolverhampton, England@wolves_ink @virginmedia @Newey_7 Our @SkyHelpTeam broadband hasn’t worked since installation despite calls and an attempted booster fix. Know how you feel mate
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Lucy Coxon (@lucylegs1506) reported from Wednesfield, England@virginmedia not a happy customer at all. My phoneis not working at all, not turning on. I pay insurance thru virgin. I called them 2day to see if it could be repaired, they said no and Ive gotta pay £80 excess for a replacement. It doesnt state this in my contract.
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Ash❗️ (@A_J_92) reported from Birmingham, England@virginmedia I want to order the sim only which is on offer which ends tonight. I am trying to bring my no. Across from another network i have the PAC I've put this in the form when ordering online but getting an error message
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🐺Wolfish (@unit_1974) reported from Birmingham, EnglandAs well as the hub randomly disconnecting from various home control devices; Alexa, Sonos, Dyson… the @virginmedia TiVo Box now seems incapable of playing BBC iPlayer! This service, despite having the most up to date equipment and checking every setting & connection is rubbish.
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Josh Moreton (@josh_moreton) reported from Birmingham, England@virginmedia any news on what the issue is in west Birmingham, had no phone, internet or TV for 19 hours now. Fed up of ringing the automated customer service number.
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philwebster (@littleanfield15) reported from Tamworth District, England@virginmedia no email access still been like this since friday morning being told nothing very disappointed in the customer service receiving!just want some factual truthful information on when this will be resolved
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Dave Bytheway (@davebytheway) reported from Wolverhampton, England@wolves_ink @virginmedia @Newey_7 @SkyHelpTeam @CoopEnergy have well and truly let us down, over charged, no communication and still waiting for a call back from last week! They are the worst I’ve encountered for this
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Kate Wright ◣ ◢ (@Wrightgal80) reported from Birmingham, England@BloxwichWolf @virginmedia They are beyond crap!
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🐺Wolfish (@unit_1974) reported from Birmingham, England@virginmedia Thanks you for this. I’m at work 12hrs today so won’t be calling. Very disappointed over the past 2yrs of issues. I’ve called customer services multiple times and made two complaints previously. Still not resolved so will be switching.
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Teds (@Tedtalks13) reported from Aldridge, England@richardbranson @virginpulse why i think virgin media having iso 90001 on testing bulk buying of @tim_cook stuff richard on your 2% losses since liberty carbon emissions uk with crap
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Matt Law #StandWithUkraine 🇺🇦 (@_ginger_kid) reportedHey @virginmedia it looks like broadband is down in OX11. I've done all the checks and booked an engineer but as it's impacting everyone you might want to get someone to check infrastructure 👍
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Scott Turner (@ScottTu44537107) reported@virginmedia I've just signed up as a new customer. My broadband failed to get delivered today because you couldn't find my address. I cannot contact you regarding this issue because you hide behind some app with a robotic response. Please advise??? Customer service poor.
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Julian FP (@JulianFP_) reported@virginmedia 2 weeks after ordering a self-starter broadband kit and I still don’t have a connection. Absolutely useless service, kit, and communication.
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bozo (@QuicksaveA) reported@virginmedia why don't you sort out your ****** Now on TV. Poor quality or freezes every time footballs on.
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Sue Diamond (@diamond_sue) reportedHi @virginmedia - is there an issue in the EH15 area? No internet this evening but was fine this morning. Thank you. Website is not helpful
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M&VPincher (@MVpincher) reported@virginmedia is the red button still working on sky sports through my Virgin?Had trouble with it before and want to watch the Cardiff v WBA game tomorrow.
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Respectfully Smalls 🇬🇧🇵🇭🇺🇲🇮🇳🇿🇦🇽🇰🏋️ (@Johnnysmalls78) reported@virginmedia I'd like to report an internet outage in Wrexham. Traffic was huge earlier, but appears to have gone totally off line now. Please double check.
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paul mcvey (@ptmv69) reported@virginmedia Says no But was saying that when there was a problem the last 3 weeks ago
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Kyle LUFC (@Designe63875486) reportedAnyone else having Internet issues on virgin media? Struggling to watch anything online. (Leeds area if not national issue) #virginmedia
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Mark Wright (@MarkWri32129819) reported@virginmedia seriously guys, and you want to extend my contract at £40:50 a month. Others are half that. Deffo need to cancell now. 10 + years and you still treat me like a nobody.