Virgin Media outages and service status in Smethwick, England

Problems in the last 24 hours in Smethwick, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Smethwick, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Smethwick, England

The most recent Virgin Media outage reports came from the following cities: Birmingham, Sutton Coldfield, Walsall, West Bromwich, Tamworth, Bilston, Wolverhampton, Bromsgrove, Solihull, Tipton, Halesowen, Wednesbury, Brierley Hill, Stourbridge, and Dudley.

City	Problem Type	Report Time
Birmingham	TV	48 minutes ago
Birmingham	Internet	2 hours ago
Birmingham	Internet	2 hours ago
Birmingham	Internet	2 hours ago
Birmingham	Internet	2 hours ago
Birmingham	TV	4 hours ago

Nearby cities with recent reports

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Smethwick, England

Latest outage, problems and issue reports in Smethwick and nearby locations:

• 
  Stuart McCullagh (@stumccullagh) reported 4 seconds ago from Solihull, England

  All TV boxes playing up , had issues for a couple of days now can’t get through on phones is there any issues in B37 area ? @virginmedia also I’ve been waiting nearly 2 years for my wifi booster

• 
  Gordé 🦩 (@ReissOmari) reported 36 seconds ago from Birmingham, England

  Ended up just reconnecting my TP Link router, it seems the problems were with my Hub 5 because everything seems to be working fine now. Not great @virginmedia

• 
  Casey Rain (aka S-Endz) (@CaseyRain) reported 2 minutes ago from Birmingham, England

  Causing me to drop out of a work meeting once every 10 minutes. Oh, and Virgin tried to blame it on my hardware? Except... My neighbour is seeing the EXACT same thing. This wasn't happening before the outage. @virginmedia why am I paying you lots of money for a spotty connection?

• 
  Stuart McCullagh (@stumccullagh) reported 4 minutes ago from Solihull, England

  @virginmedia I’m meant to be on a webcall about my TV that doesn’t work can anyone help me please?

• 
  Simon Neale (@nealesj) reported 21 minutes ago from Swindon, England

  @virginmedia Dear ‘RP,’ I find your tone unacceptable. I don’t care how many times you’ve had to repeat the statement; customers are paying for a service they’ve not been getting, so dial down your level of obnoxiousness please.

• 
  Yvonne 💙 (@Momrocks50) reported 22 minutes ago from Birmingham, England

  Excuse me we pay enough for a "cough" service where is it? #virginmedia

• 
  LynneMUFC#22#44 (@LynneMasters) reported 26 minutes ago from Birmingham, England

  @virginmedia why is the Sky Sports red button not working

• 
  Stuart McCullagh (@stumccullagh) reported 29 minutes ago from Birmingham, England

  @virginmedia I’m going to but I know I won’t get anywhere anyway the customer never gets anywhere

• 
  Martin Wilkinson (@MartinWilko) reported 35 minutes ago from Birmingham, England

  Virginmedia down Sutton Coldfield. National outage . Their website down, unable to report status. No reports or statements from Virgin media. Price rise of 13.8% #VirginMediaoutage @virginmedia

• 
  Gordé 🦩 (@ReissOmari) reported 41 minutes ago from Birmingham, England

  @virginmedia Think we need to call an engineer out anyways, before the outage I was only getting 600mbps max when my package is the 1Gig.

• 
  ch Saqib (@saqibsvideos) reported 42 minutes ago from Birmingham, England

  @virginmedia They haven't called me yet that's how bad you're

• 
  Garry (@paragaz) reported 45 minutes ago from Streetly, England

  @virginmedia hey. I am trying to speak to someone about my account but turns out nobody recognises my account number. Can you PM me to organise calling me please. I've tried the text message service

• 
  Howard Martin 💚 (@HJMKent) reported 50 minutes ago from Kidderminster, England

  @virginmedia Can you please explain why, when I renewed my package in March you reduced my last invoiced bill to reflect the change & took by DD what you said you would! Now you say you will suspend my service because I underpaid? You took what you wanted!

• 
  Stuart McCullagh (@stumccullagh) reported 51 minutes ago from Birmingham, England

  @virginmedia But when a contract is agreed like a mortgage or a fixed energy deal surely the agreement should last the full term. I’ve had issues since September & been told I can’t leave due to being under a contract so why should my costs go up when I’ve got an agreement in place until Dec

• 
  ch Saqib (@saqibsvideos) reported 52 minutes ago from Birmingham, England

  @virginmedia Sending me over bill again and again n customer service is even more worst

• 
  Martin Wilkinson (@MartinWilko) reported 54 minutes ago from Birmingham, England

  @pipjcee @virginmedia And not working again in Brum! #VirginMediaoutage

• 
  Stuart McCullagh (@stumccullagh) reported 55 minutes ago from Solihull, England

  @virginmedia how can i speak to someone about my MOBILE account? my password doesn't work & your telling me my moms maiden name isnt correct!

• 
  Stuart Henley (@HenleyStatic) reported 56 minutes ago from Halesowen, England

  @virginmedia footy on BBC1 through virgin box about 5 minutes behind tonight. Not good service

• 
  Susan Johnson (@SusieWJr) reported 58 minutes ago from Swindon, England

  @virginmedia @ste1984r But YOU say 'intermittent' loss when it isn't. It's FULL loss of service. And to only compensate after 2 days is crazy.

• 
  Stuart McCullagh (@stumccullagh) reported 59 minutes ago from Solihull, England

  @virginmedia right I’ve had issues for nearly a month I’ve done the link there’s a problem with the TV box please can I speak to a human ? This is seriously taking the mick now

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  GW (@GGWilliams72) reported 10 minutes ago

  @virginmedia @IAndyHwk I had Stream Box and Broadband set up yesterday. Neither working today, tried Cust Serv’s on hold over 45 mins and still no answer! These people are as garbage as their services, spend your money elsewhere. I’m going back to @SkyUK 👍🏻👍🏻👍🏻

• 
  Lightbody 🏴󠁧󠁢󠁳󠁣󠁴󠁿 (@lightbody) reported 13 minutes ago

  @virginmedia please please please can you replace my ancient 11 year old Hub 3. It doesn't play nice with my modern Nest WiFi Pro mesh system. It wasn't very good when it was new! Customer services won't help because it's not actually broken!

• 
  Adam (@adamebond) reported 13 minutes ago

  @virginmedia I’ve had a 360 remote delivered, but I didn’t order it, so I assume it was done by mistake. There’s a note on the packaging that says my current box will be wiped within five days. How can I cancel this?

• 
  Leigh Gow (@LeighHutch90) reported 14 minutes ago

  @coophos @virginmedia It’s terrible isn’t it.

• 
  🇬🇧 Andy🇬🇧 (@4peterborough) reported 14 minutes ago

  @virginmedia A recent software update for Virgin TV 360 and Stream boxes intentionally changed the startup behavior so the box now boots directly to the Home screen instead of the last watched channel. This update aims to give you quicker access to your apps, recordings, and recommendations. It's all a social media. Everyone hates it. Do you take feedback from? Your customer

• 
  Rooster (@Rooster_Innit) reported 15 minutes ago

  @virginmedia no TV/Broadband in B28 for last 2 hours. Is this an area outage?

• 
  A S (@AS04642849) reported 17 minutes ago

  @virginmedia twice today I've been waiting on the phone 30mins just to cancel my contract. This is taking the mick and still not through. Why can't I do this online?! I'll be telling my bank to cut my direct debit. Good luck taking me to small claims.

• 
  🇬🇧 Andy🇬🇧 (@4peterborough) reported 25 minutes ago

  @virginmedia I love it when these people say DM us but your account is restricted everyone must be having the same problem with your update, look into it and get back to me

• 
  Openreach (@WeAreOpenreach) reported 28 minutes ago

  @RDadpour Good Morning Reza, Thanks for contacting Openreach today regarding your query, If you have not used a provider that uses the Openreach network for more then 2 year (i.e. City Fibre/ Virgin Media) What happens the address gets de-activated from our network but it will still (1/2)

• 
  R (@Rah333m111) reported 29 minutes ago

  @O2 @virginmedia spent months trying to resolve incorrect default from Jan 2026.Multiple complaints have been incorrectly closed/ignored/been passed between departments. No deadlock letter closed my complaint without addressing my response. @LutzSchueler help! Comp unacceptable!