Virgin Media Outage Report in Smethwick, Sandwell, England
No problems detected
If you are having issues, please submit a report below.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Smethwick, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Smethwick and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
-
Internet (57%)
-
Wi-fi (21%)
-
Total Blackout (10%)
-
TV (7%)
-
E-mail (3%)
-
Phone (2%)
Live Outage Map Near Smethwick, Sandwell, England
The most recent Virgin Media outage reports came from the following cities: Birmingham, Oldbury, Rowley Regis, Halesowen, Stourbridge, Wolverhampton, Walsall, Redditch, Solihull, Sutton Coldfield, Tamworth, West Bromwich, Dudley, Brierley Hill and Bilston.
| City | Problem Type | Report Time |
|---|---|---|
 Birmingham |
Internet | |
| Oldbury |
Wi-fi | |
| Rowley Regis |
Internet | |
| Halesowen |
Wi-fi | |
| Birmingham |
Internet | |
| Oldbury |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Smethwick, England
Latest outage, problems and issue reports in Smethwick and nearby locations:
-
Samantha
(@Sammykins9486) reported
from
Birmingham, England
@virginmedia It’s media. I have sent off the details to change account holder name and heard nothing back it has been over 2 weeks, can’t get anywhere when i contact your call centre. I need a change to our services and need support with this
-
Terry Sankey
(@terrysankey) reported
from
Wolverhampton, England
@SimonADouglas @virginmedia We have the occasional internet problem but since the last announced 'update' the hub seems to be resetting itself. Doesn't matter to the 'wired' machines but obviously disconnects the WiFi! Irritating as the restart times are long and inputting the names/password is a pain 🙄
-
Nathan Lloyd
(@Wolvesblogger) reported
from
Wolverhampton, England
@virginmedia Intermittent problem. It’s back on & then it’s gone again. Very frustrating.
-
AMBITIOUS 🎶🎸🔊
(@AmbitiousMusic) reported
from
Birmingham, England
Ok so the @EE connection on my phone is far superior then my home @virginmedia WiFi. May switch. #virgin is crap!! 🖕🏽
-
Tony T
(@apt1955) reported
from
Wythall, England
@virginmedia Unbelievably poor service! My broadband and phone line cut off by your contractors without so much as a basic check that the cable was providing service. Now got to wait days for service to be restored.
-
W. J. Thirsk-Gaskill
(@wthirskgaskill) reported
from
Birmingham, England
@virginmedia Please concentrate on getting up the noses of broadband customers, and stop running shit trains, and suing the NHS for money that was never yours in the first place.
-
Tony T
(@apt1955) reported
from
Wythall, England
@Bluhawk1875 @vmbusiness Hope not! Maddening thing is they were working next door to tidy up the awful cabling job they'd done when they replaced our cable, the guy rang his boss about what to do with the badly installed cable and was just told to cut it! No check to see if it was live!!!
-
BA
(@BenAubury5) reported
from
Tamworth District, England
What a joke @virginmedia are. On the phone for 1hr 29mins just to cancel a phone contract. I ask them for an email address to make a complaint and they say they don't have one 🤣🤣 I will never be using this company again
-
AMBITIOUS 🎶🎸🔊
(@AmbitiousMusic) reported
from
Birmingham, England
@virginmedia Your service has been shit for years. Need a change
-
tom reed
(@tomstrumreed) reported
from
West Bromwich, England
@virginmedia There's nothing there relating to broadband issues.
-
Bill Bishop
(@ArcanumDesign) reported
from
Halesowen, England
@virginmedia Tom, I already have, and they refused to match the same cost when the introductory offer finishes. You are still over charging me £125 p.a. for being an existing customer. Please have a UK customer manager contact me
-
Tony T
(@apt1955) reported
from
Wythall, England
@virginmedia I have reported it at about 11.45 this morning. Wasn't given a fault reference, told a ticket had been raised and I would get a message to my mobile from field support engineers but it might be days before anything can be done. Heard nothing yet. Also raised a complaint as this..
-
Tony T
(@apt1955) reported
from
Wythall, England
@virginmedia is a case of complete incompetence by your engineers. Complaint reference is COM103375838. Have had no contact. What you can do is find out why a manager authorised a live cable being cut and get the engineers back to reinstate my service.
-
Mitesh Parmar
(@Mitz__P) reported
from
Solihull, England
@virginmedia do you have broadband issues in #Solihull as the service appears to have gone down. According to your service status page tho there aren't any issues 🤔 I beg to differ!
-
Caroline James
(@kittykaz13) reported
from
Birmingham, England
@virginmedia Thank you, yes, I just called them after it happened again! They are sending a technician out to see if the area fault from last Sunday has caused an issue on my line, as this issue only started then, a tech is coming out on Tuesday
-
Kate Wright ◣ ◢
(@Wrightgal80) reported
from
Birmingham, England
@danhounslow @virginmedia They are bull shit! I sit next to the router and sometimes have to take my phone off WiFi so things load.
-
Nathan Lloyd
(@Wolvesblogger) reported
from
Wolverhampton, England
@virginmedia Cheers for the top. Yes, tv & broadband services issues with an estimated fix time of 23:55. I may have to crack open the Scrabble & the candles. Now I know how people felt in the black outs during the war!
-
Mat 🏳️🌈
(@EgglestonMathew) reported
from
Birmingham, England
Feel sorry for the poor bloke at Virgin Media that’s answered the phone to Matthew
-
Samantha
(@Sammykins9486) reported
from
Birmingham, England
@virginmedia It is a media issue, I sent off the documents over a month ago confirming new account holder , no reply or confirmation this has been actioned at all. Weeks on end trying to sort one issue that should be easy is unacceptable
-
Jamie
(@JWilliams_94) reported
from
Birmingham, England
@idlecreative @virginmedia They probably won’t tell you much but it’s definitely a regional problem me and other I know are suffering the same problem with all the other people putting it too Twitter
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
jbbenjamin.sol #IStandWithRayFisher 🔜
(@jbwb2020) reported
@virginmedia Wow - you guys just called me, to ask me security questions again and then when I'm giving them you fracking hang up! Are you freaking kidding me!!!!
-
David Brimson
(@Brimson1) reported
@virginmedia This was channel 4 HD. Since I switched the box on/off it's cleared. As mentioned it did the same a few weeks ago with exactly the same fix, on and off again. It does it on all channels and did report it then too in a tweet.
-
🍃 kash2dawizzle 🍃
(@KashARTworks) reported
@virginmedia My phone is up to date. I called & nobody could help
-
Sam Victor Jermy 🇺🇦 🇹🇼
(@SamJermy) reported
Listening to the #MAR vs #ESP game on the radio because @virginmedia not coming to fix TV and broadband til tomorrow. 📻 Not like the World Cup is once every 4yrs or anything. 🙄
-
atlas
(@iiamAtlas) reported
@virginmedia I've been offered credits, resolutions, emails, callbacks, none of which have come to pass, complaints I register on the online portal disappear, you text me asking to call, no one can help with the complaints, refusal to pass through to a manager, all in all, nothing resolved.
-
paul barrett
(@pbarrett32) reported
@virginmedia Still doesn't work @virginmedia , any updates?
-
Jay-J
(@gtr_43) reported
@virginmedia They advised me to email them as the numbers unavailable I can't understand what the email is over the phone asked them to email me the address and got an email saying thanks for the complaint
-
Stephen Payne
(@SJPayne76) reported
@virginmedia The service (hub) doesn’t work which was the reason for the initial complaint.
-
nourislam
(@nouri_montana) reported
@virginmedia has the worst customer service I have ever experienced
-
1LegLite
(@1LegLite) reported
@virginmedia The frustration of trying to communicate with support staff (in Mauritius) who clearly cannot interpret English! Rather than this appalling service for your customers why not have support staff who are able to interpret English. Dreadful customer service AGAIN! 👎