Virgin Media Outage Report in Smethwick, Sandwell, England
Why is my Virgin Media service not working?
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Smethwick come from postal codes B67 .
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
Problems in the last 24 hours in Smethwick, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Smethwick, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
April 7: Problems at Virgin Media
Virgin Media is having issues since 10:40 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
- Internet (56%)
- Wi-fi (21%)
- Total Blackout (10%)
- TV (8%)
- E-mail (4%)
- Phone (2%)
Live Outage Map Near Smethwick, England
The most recent Virgin Media outage reports came from the following cities: Birmingham, Wolverhampton, Oldbury, Walsall, West Bromwich, Dudley, Wednesbury, Bilston, Solihull, Tamworth, Smethwick, Willenhall, Rowley Regis, Halesowen, and Stourbridge.
| City | Problem Type | Report Time |
|---|---|---|
 Birmingham
|
Internet | 16 hours ago |
|
Birmingham
|
Internet | 16 hours ago |
|
Wolverhampton
|
Wi-fi | 17 hours ago |
|
Birmingham
|
Wi-fi | 17 hours ago |
|
Birmingham
|
Internet | 1 day ago |
|
Oldbury
|
Internet | 1 day ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Smethwick, England
Latest outage, problems and issue reports in Smethwick and nearby locations:
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Dan Harris (@dan04harris) reported from Walsall Wood, EnglandHey @virginmedia what the hell is going on with your service? It’s simply unacceptable! I work from home and need the internet to do my job! When is the service going to be working? @Ofcom
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Mark Cottrill (@Markycot) reported from Solihull, England@virginmedia Internet and TV down yet again and this after a debacle of a mis sold “extra” remote control this weekend, absolute disaster and terrible customer service!
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Tahmehtay (@tahmehtay) reported from Birmingham, England@virginmedia is trying to charge me an exit fee of £240 because I am changing address. I would continue with their service, except THEY don't supply the new address. How is this OK? How is such a large company getting away with such a brazen scam. Wow!
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David Ian Harris (@davidiharris) reported from Birmingham, England@virginmedia who can I speak to about your shambolic customer service!!!??? 💩
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blaster66 (@blaster1966) reported from West Bromwich, England@virginmedia All OK now but didn't have any service for 12 hours
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Dr Ioannis Azoidis (@azoidismd) reported from Birmingham, England@virginmedia Yes, everyone is sorry and everyone understands but no one wants to help. I still haven’t cancelled and you ask me to pay early cancellation fees after raising the prices. If not talking about the current contract I stayed a customer for almost 4 years even with the abuse I got.
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Darren Dunbar (@darrendunbar70) reported from Birmingham, England@coopersalty I strongly suggest you invest in Sky or Virgin media then. Having an old TV with only 5 channels is the problem here!!
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Mark Cottrill (@Markycot) reported from Solihull, England@virginmedia for the second day out of the last 60 hours we have no Internet or TV in the B92 area!! You do know the rules are still to work from home if you can don’t you? Atrocious service and reliability!!
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Jonathan Ward (@jaward916) reported from West Bromwich, England@virginmedia Yup, seems your systems have issues so the poor chap's calling me back later!
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Mat Burling (@all_day_) reported from Birmingham, England@virginmedia No there isn’t and the only issue is with audio description, it’s driving me mad. I’ve switched it off but it makes no difference.
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James Rogers (@JWRogers82) reported from Perton, England@virginmedia by sport one channel not working I’ve rebooted the box and still not getting any signal but all the other by channels are working what’s going on 🤬🤬
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Coral Musgrave 🇪🇺🇬🇧🇳🇴 (@travellingcoral) reported from West Bromwich, England@ThatLyndsey @priddy @virginmedia We sent it as advised as a tracked delivery with proof of postage. That's why it's £11. And they're charging £10 admin fee to disconnect our phone line. Absolutely shambolic service. #utilitywarehouse
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Tahmehtay (@tahmehtay) reported from Birmingham, England@virginmedia seems to supply only just above half of the country, but if you change address to an area they don't supply YOU have to pay £240 exit fee. Do not use them if you can't see into the future and know for sure that you will never move. Insane!
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King Of Ink Land ® (@king_body_art) reported from Birmingham, England@shannonkeatingx @virginmedia Guessing you tweeted them after there closing hours. Ring them up make an official complaint this is an error that many fall short off. Plus you have the option of switching. @richardbranson name dragged through mud with these telecoms business
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Adam (@brumadam) reported from Birmingham, England@virginmedia hi, since we’ve upgraded to 1gb and hub 4 we’ve had problems connecting @Tesla M3 to WiFi. Advised the Plume mesh might fix it and we can receive FOC but been out of stock all year it seems. Any idea when they might be back in stock to try and fix our issues please?
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Lacie_Adams (@Lacie_Adams1) reported from West Bromwich, EnglandWell done @virginmedia screwed up again.. even on an online chat when it is written down infront of you you end up removing elements of my package I have specifically asked you to keep on 😡 it would be nice to have one good experience with you. How do I log a complaint?
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Jens Tait. (@jenstait) reported from Wolverhampton, EnglandSo yet again another WiFi problem with @virginmedia in #wolverhampton and expected connection fix at 1:03am. Right... so how am I going to work now ?! 😡
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Craig Brown (@CraigBrownGolf) reported from Dudley, England@virginmedia such bad service from day one, nothing but problems and frustrations, an active complaint now been running for all of 2021 and so far I’ve received no contact, I have called in at least 6 times each time I get promised it will be sorted but still waiting? Shocking!!
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Tahmehtay (@tahmehtay) reported from Birmingham, EnglandIn addition to the cost of a new home that I have to furnish fully top to bottom, @virginmedia is trying to charge me £240 exit fee when THEY don't supply the new address. This is seriously getting me down. I can't even afford necessities.
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Jonathan Ward (@jaward916) reported from West Bromwich, England@virginmedia Morning! So I checked the app for status and was fine, but on the website it said known issue all services. So I subscribed to the SMS alerts and it was "back" at 22:03. Hopefully it stays that way!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Chipper 👻 (@Chipper_) reported@virginmedia hi I'm trying to activate the credit agreement but it's not letting me do anything. Can someone help please? (I've just signed up to virgin mobile so a new customer)
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Daniel S (@planet_dan) reported@virginmedia can’t stay connected to zoom calls. Children can’t stay connected to school tech. Email up and down. And this is nationwide. Just look at your replies tab!! Your service is broken. When will you be able to cope with demand? There’s no answer from support. Ever!!
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Rich (@rhuds81) reported@virginmedia I have today and actioned to leave sadly. Internet was still poor and on top of a £5 increase upcoming too! Been with Virgin for years as well. Never mind.
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Andy (@Shandy_Andy75) reported@virginmedia Tried all this spoke to numerous people over the phone, my internet service is terrible. Drop me a message on here and i will expand.
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Dr Rebecca Melen (@rebecca_melen) reported@virginmedia Worst customer service ever. I spent 30 min on the phone to be cut off mid call, and in the next call the person I was talking to vanished after 30 min. You hike up the prices every year and there seems to be no way for me to change deals or cancel.
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Daniel S (@planet_dan) reported@virginmedia when will you admit your service is creaking at the seams and you cannot provide the level of service you sold, instead of pretending each case is unique problem for each individual? Come clean! Own up! @BBCWatchdog
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Tom Ward (@wardyt01206) reported@virginmedia Trying to cancel my contract but keep getting cut off. Please contact me.
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sian (@sianb7sianb7) reported@virginmedia I telephoned last night & the automated system said it needed to reset my router which it did but hasn’t resolved issues. I then phoned again & after being on hold for 45 mins it cut off!
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Tom Black (@tcpipuk) reported@vmbusinesshelp Any luck with this yet, @vmbusiness? It's been a couple of weeks since I first reported it, and your customer service forms still redirect to an Indonesian music piracy website...
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YM (@ymangera) reported@virginmedia my M500 broadband has been down since 8am this morning in area 22. Nothing on your status pages! Kids can't connect for school sessions..... Please help #virginmediadown