Virgin Media Outage Report in Smethwick, Sandwell, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Smethwick, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Smethwick and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (21%)
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Total Blackout (11%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Smethwick, Sandwell, England
The most recent Virgin Media outage reports came from the following cities: Birmingham, Tamworth, West Bromwich, Oldbury, Rowley Regis, Halesowen, Stourbridge, Wolverhampton, Walsall, Redditch, Solihull, Sutton Coldfield, Dudley, Brierley Hill and Bilston.
| City | Problem Type | Report Time |
|---|---|---|
 Birmingham |
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| Birmingham |
TV | |
| Birmingham |
TV | |
| Birmingham |
Wi-fi | |
| Birmingham |
Wi-fi | |
| Birmingham |
Internet |
Community Discussion
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Virgin Media Issues Reports Near Smethwick, England
Latest outage, problems and issue reports in Smethwick and nearby locations:
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Mitesh Parmar
(@Mitz__P) reported
from
Solihull, England
@virginmedia why can't I take advantage of the Full House Sports Bundle... So what if I'm a existing customer, you've got me by the ***** anyway with the broadband. May as well just cancel and go elsewhere
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lorraine smith
(@lorraineesm) reported
from
Wolverhampton, England
See @virginmedia can’t be bothered to even tweet back an angry customer
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MJ
(@MJ_Lorimer) reported
from
Birmingham, England
Thanks @virginmedia for renewing my contract for 12 months and then downgrading me and I loose all my HD channels! Your service is poor and unacceptable #virginmedia
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jen
(@jenkin99) reported
from
Birmingham, England
@virginmedia Ive called you customer service department to be hung up on temwicw, i have sent an email to yourselfs and via resolver had no response. I have a health and safety issue i want resolving
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Howard Martin
(@HJMKent) reported
from
Kidderminster, England
@virginmedia You arranged for an engineer to resolve this problem - he's been today & hasn't fixed it - he says not Virgin's job to sort printer problems! The printer worked fine till Virgin messed it up changing hub - you have a duty to fix it since it's of your making! Sort it please!
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🐺Wolfish
(@unit_1974) reported
from
Birmingham, England
@squelchuk @MingSwift @virginmedia We have a good box. That took long enough to get upgraded. I would try a superhub3… but I want a signal that gets around the house too, as well as reliability!
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lorraine smith
(@lorraineesm) reported
from
Wolverhampton, England
@virginmedia your customer services are a joke half hour on the phone spoke to two different people being passed back and forth
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Sarah Duncombe
(@HelenD132) reported
from
West Bromwich, England
@virginmedia No broadband service, apparently. Status checker says everything is fine, but I'm not convinced. Could I DM my postcode please.
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Ben
(@GullyPlays) reported
from
Birmingham, England
I’m sick of my internet going down for half a day every week. Should get something for the inconvenience. @virginmedia
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Matthew Clements-Wheeler
(@MidlandsSBM) reported
from
Birmingham, England
@virginmedia You disabled our old address so I am now having to move my wife’s business computer and records at 10pm at night to the new address so she can work tomorrow. Your customer service agents haven’t got my name right once and you have mucked up provision of equipment at the new place
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Daniel Sturley
(@ikonic_exposure) reported
from
Birmingham, England
@virginmedia What would really help is a separate sales number to call and to speak with an agent straight away with no ‘system’ to navigate and who understands my disability and can help me to sign up if I want to :~}
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AVRIL WATKINS
(@DANCINWANDERER) reported
from
Dudley, England
@virginmedia Yes we do - as soon as we turnoff the telly we lose signal and we have no Internet upstairs at all - very unhappy resorted to watching telly on the iPad
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🐺Wolfish
(@unit_1974) reported
from
Birmingham, England
Made a complaint to @virginmedia 10 days ago via their online service with a 7 day anticipated response time and yet have heard nothing since the acknowledgement of my complaint. This basically sums up my experience over the past year of ineffective response to our issues.
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Jillybrum
(@JillyBrum) reported
from
Birmingham, England
@virginmedia Phone and TV down in B24 area, wondering if the power cut immediately before was due to work you’re doing.
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🐺Wolfish
(@unit_1974) reported
from
Birmingham, England
And once again we are unable to use our @virginmedia wifi. When I called customer services today they took nearly 10min to answer, asked the same basic questions repeatedly and then cut me off without even starting to resolve anything! Bloody useless. Issues since May 2018.
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pepe sprio
(@wolfboy78) reported
from
Wednesfield, England
@virginmedia No tried again and unable to send an engineer because the fault is not happening .. I did try to explain it's intermittent 😡😡but with the language barrier she couldn't understand .. I will try and cancel my account later because I'm not paying for a service that has issues
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MJ
(@MJ_Lorimer) reported
from
Birmingham, England
I also can’t get anyone to help resolve this as “your closed” apparently @virginmedia
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Samantha
(@Sammykins9486) reported
from
Birmingham, England
@virginmedia Tried the chat everyday for the past 5 days and it is not working. Due to recent changes with someone at household moving out I do not need the landline anymore,and wanted to discuss my options as I do not want to pay monthly for a service I am not using
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lorraine smith
(@lorraineesm) reported
from
Wolverhampton, England
@virginmedia your customer services are a joke spoke to 3 different people on the phone now half hour still on hold
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🐺Wolfish
(@unit_1974) reported
from
Birmingham, England
@MingSwift The TV service is great but if we can’t rely on our WiFi in a connected home, it’s not worth it. Have made a complaint. If they don’t offer an upgraded hub (which they’ve not before) and compensation/reduced bill (gone up by £14 since Sept), we’ll be gone. @virginmedia
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Mr T
(@tjavedk) reported
@virginmedia Your engineers been round and still the same issue exists....I cant work from home....I am sick of calling your helpdesk and currently I'm not getting the service I pay for.....I have also put a complaints form in with no response.
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crohns survival
(@Crohnssurvival) reported
@virginmedia cable is just as bad as wifi and i pay for 100mb and have less then 3 devices i know people who have 5 devices attached to a 50mb connection no issues maybe that money you take from people to improve connection should be invested where you say instead of going in the bank
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jeff hardy
(@Anonymo33893201) reported
@virginmedia Basically on my account it says I’ve left virgin media but I’m still being charged untill the 28th of jan? I set up a new account for my mother so the property should of never lost wifi. Please dm?
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Sandeep Sahiwal
(@sandyman1805) reported
@virginmedia Called. Got an automated option and a generic link. Is it not possible to speak to a human operator quickly and make the necessary amendments? I have wasted a lot of time online and on calls trying to solve the poor broadband connectivity issues
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stay
(@staceygracekenn) reported
@virginmedia my internet been down since 9pm, it goes off often for hours, annoying when my daughter is trying to do online work for GCSE. B28 area
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cornish events
(@cornisheventing) reported
from
Redruth, England
@virginmedia hi I took out a sim only nearly a year ago in the promise I could upgrade after three months that obviously didn’t happen, it’s up on 19/2 do I need to cancel with you or will it cancel automatically
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Derek Green
(@degzyg) reported
@virginmedia Finally managed to speak to someone yesterday, spent an hour going through my issue and managing to get agreement I needed a new V6 box only to be told I couldn’t have one and had to go through the whole process again at the end of the month
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Arunkumar Sethuraman
(@arunsethu) reported
@virginmedia Yes it was. An engineer visit was booked for yesterday between 12 and 4 only to be called by the engineer at 12.03 to say he isn’t coming as he knows what the issue is. He says my area cabinet hasn’t been upgraded yet to handle 1Gbps speed and will be done in a months time....
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Andy Lutwyche
(@andylutwyche) reported
@virginmedia is there a problem in Worthing?
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Sidewalkmag.com
(@Sidewalkmag) reported
@virginmedia According to your site there are no issues in my area. Downdetector comments say other virgin customers in my area are in the same situation. I’m unable to log into my account as the original email I joined with no longer exists. I raised this numerous times too to no avail