Virgin Media outages and service status in Smethwick, England

Problems in the last 24 hours in Smethwick, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Smethwick, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Smethwick, England

The most recent Virgin Media outage reports came from the following cities: Birmingham, Oldbury, Wolverhampton, Walsall, Brierley Hill, Tamworth, Dudley, Kidderminster, Solihull, Sutton Coldfield, Halesowen, West Bromwich, Streetly, Smethwick, and Wednesbury.

City	Problem Type	Report Time
Birmingham	Internet	6 hours ago
Birmingham	Internet	7 hours ago
Birmingham	Internet	10 hours ago
Oldbury	Internet	10 hours ago
Birmingham	Internet	13 hours ago
Oldbury	Wi-fi	17 hours ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Smethwick, England

Latest outage, problems and issue reports in Smethwick and nearby locations:

• 
  Steve Lees (@measlewolf) reported 19 seconds ago from Dudley, England

  @virginmedia afternoon. I’ve been on hold for 25 mins and when I finally got through the line went dead after security questions. My mum has been without her TV service for over a week. Last night an engineer was due by 6 o’clock and never showed. Another text stating the 26th

• 
  Susan Johnson (@SusieWJr) reported 2 minutes ago from Swindon, England

  @virginmedia @ste1984r But YOU say 'intermittent' loss when it isn't. It's FULL loss of service. And to only compensate after 2 days is crazy.

• 
  Steve Lees (@measlewolf) reported 10 minutes ago from Dudley, England

  @virginmedia Yes, the fault dates back from the 25th August and hopefully a fix will be made tomorrow, if not an engineer is booked for next week. When I finally got through the team were very helpful

• 
  Evan Davis (@EvanD) reported 11 minutes ago from Birmingham, England

  @eerosupport hi. I have a Eero 6+. If I connect it to @virginmedia 1gbps service, will I get 1gbps?

• 
  Stuart McCullagh (@stumccullagh) reported 17 minutes ago from Solihull, England

  The problem in my area B37 has been happening for over a week can’t watch any TV now @virginmedia over £100 a month!! Plus I’ve been waiting 2 years for an internet booster

• 
  Casey Rain (aka S-Endz) (@CaseyRain) reported 18 minutes ago from Birmingham, England

  Causing me to drop out of a work meeting once every 10 minutes. Oh, and Virgin tried to blame it on my hardware? Except... My neighbour is seeing the EXACT same thing. This wasn't happening before the outage. @virginmedia why am I paying you lots of money for a spotty connection?

• 
  Satish Danny Paul (@________Danny) reported 19 minutes ago from West Bromwich, England

  @virginmedia I received my new 500+mps broadband only to get 6mps on my phone in my room. The Router is Terrible and cannot send the speed to devices via wifi. Not Good for anyone

• 
  shanny C 🌹 (@_shannonC) reported 20 minutes ago from Solihull, England

  @virginmedia haha you mean the same forum where they didn’t answer me for days last time, and they didn’t resolve anything???? waste of time. they told me to check the speed and check for area issues. absolutely awful customer service when i’ve been complaining about this for WEEKS now.

• 
  Stuart McCullagh (@stumccullagh) reported 26 minutes ago from Solihull, England

  @virginmedia hi I’ve had an ongoing complaint since September, I’ve had an email to contact yourselves but the phone number is getting me nowhere , is there another way of contacting the complaints dept?

• 
  G 🇯🇲 (@ethnicalien) reported 28 minutes ago from Wolverhampton, England

  @virginmedia Not at the moment no but it's a common issue👀

• 
  Ronnie Harris (@redron1975) reported 29 minutes ago from Walsall Wood, England

  @virginmedia guess what ********* your system is down again. Useless pricks.

• 
  neil fleming (@ThatNeilFleming) reported 32 minutes ago from Wolverhampton, England

  @fesshole Imagine having virgin media - those poor kids

• 
  Stuart McCullagh (@stumccullagh) reported 32 minutes ago from Solihull, England

  @virginmedia right I’ve had issues for nearly a month I’ve done the link there’s a problem with the TV box please can I speak to a human ? This is seriously taking the mick now

• 
  Steve Lees (@measlewolf) reported 37 minutes ago from Dudley, England

  @virginmedia I’m currently on hold. My mum is in her 70’s and waited in for an engineer only for them to send a text 10mins before to say you were coming in the 26th. The original appointment was the 21st and her TV service has been down for well over a week.

• 
  Garry (@paragaz) reported 41 minutes ago from Streetly, England

  @virginmedia hey. I am trying to speak to someone about my account but turns out nobody recognises my account number. Can you PM me to organise calling me please. I've tried the text message service

• 
  Phil Queenan (@philq001) reported 43 minutes ago from Birmingham, England

  @Ian66232919 @virginmedia @02 have been awful and the reception is non existent, especially any where near Villa Park. May as well not take my phone out.

• 
  Kiel (@k1El_w) reported 50 minutes ago from Birmingham, England

  @virginmedia @YodelOnline your ability to deliver equipment is shocking!!! The customer service you provide is even worse!!!

• 
  TheShannimal🔜#i70 (@TheShannimal_) reported 52 minutes ago from Kidderminster, England

  @MykeJD1 @virginmedia Gone down for a lot of people apparently

• 
  Beard Punk (@BeardPunk) reported 56 minutes ago from Birmingham, England

  @virginmedia any updates on the VPN issue?

• 
  ch Saqib (@saqibsvideos) reported 58 minutes ago from Birmingham, England

  @virginmedia I did, and told them everything what's been happening they goes we will sort out and I still getting emails from virgin I don't know why and problem is still there and bill getting delayed which I been told them about that and its keep happening since January

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  MaNpReeT SinGh (@Manpreet_Princ5) reported 7 minutes ago

  @virginmedia @Virgin raised a case DLP-1173743. Paid upfront for 15 months internet services and you have suspended my line. Sent emails for more than 5 days ago still no support. May need to reach out to @tdrauae

• 
  Cristoir Toibin (@christobinsings) reported 9 minutes ago

  @virginmedia absolute shambles of a service today, missed the football and now no Internet again for the last hour. Happy to send me 4 messages to say you've fixed "the issue" Time to move to another provider.

• 
  Kathleen McCabe (@Kathlee69436088) reported 10 minutes ago

  @VirginMediaIE Workmen were digging outside last week (the same place as once before when they severed the virgin media line). Since then, our Internet service quality has been fluctuating with very low service at times. Working from home. Can you assist please?

• 
  Brendan (@sabrevan) reported 10 minutes ago

  @virginmedia - no broadband since Wednesday night. I managed to speak to a person at your help centre. They told me there was there is no service! Wow. When asked what the cause of the problem was, I was told that the engineers were looking into it. What is causing the issue?

• 
  billy (@bingpoten) reported 11 minutes ago

  @virginmedia be nice if my internet didnt keep going down ever since you put my price up to £70 a month

• 
  Paul (@Hamsolo1977) reported 12 minutes ago

  @O2 your app has been absolute garbage since the @virginmedia account integration, it’s a nightmare to login and payment options consistently fail to work, I’ve been a customer for many years but it’s this kind of nonsense that makes me want to take my business elsewhere.

• 
  Ben C (@BenChubb4) reported 16 minutes ago

  Hey @virginmedia still 2hrs and 20 mins remaining to call me like you said you would to update/fix the fact that I’ve had no email access on any device for 11 days. Only 2 days over your last SLA. P.s. Thanks m not available to speak to Saturday, Sunday Monday

• 
  Lorna Willins (@LornieWillins) reported 18 minutes ago

  @virginmedia A very helpful guy in the 02 shop helped me out. If you can please pass on you need staff covering phones, I have spent hours & hours yesterday & today, I should not have to leave my home to get the answer in minutes. The service is disgusting

• 
  4K Iptv Service Provider (@Mike1710575) reported 18 minutes ago

  Tired of paying for multiple subscriptions like Sky, BT Sport, Virgin Media, Now TV, Amazon Prime, Disney+, Apple TV+? I have got the solution. This IPTV offers: * 300,000+ live channels * 65,000+ VODs * PPV events

• 
  iWalkOutdoors (@iWalkOutdoors) reported 19 minutes ago

  @jollyjapes Zero. Never have in the full 15yrs of trading. Don’t know how much a van costs? You think there’s enough left for dividends? Perhaps you’re mistaking me & my biz for a CEO of BP or a regional manager of VirginMedia. I bloomin live on a housing estate with other working ppl.