Virgin Media outages and service status in Smethwick, England

Problems in the last 24 hours in Smethwick, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Smethwick, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Smethwick, England

The most recent Virgin Media outage reports came from the following cities: Dudley, Birmingham, Wednesbury, West Bromwich, Sutton Coldfield, Rowley Regis, Walsall, Brierley Hill, Oldbury, Wolverhampton, Solihull, Bilston, Smethwick, Tamworth, and Tipton.

City	Problem Type	Report Time
Dudley	Internet	45 minutes ago
Birmingham	Wi-fi	9 hours ago
Wednesbury	Wi-fi	11 hours ago
West Bromwich	E-mail	13 hours ago
Birmingham	Total Blackout	16 hours ago
Birmingham	Total Blackout	20 hours ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Smethwick, England

Latest outage, problems and issue reports in Smethwick and nearby locations:

• 
  Adie Hughes (@AdieJAMster) reported 25 seconds ago from Swindon, England

  @virginmedia Internet has been down again for the whole night. When I spoke to you about the recent last 6 times it’s been down you said there was no issue! Looks like whole of UK was down now yet our bills go UP & UP & UP! #virginmedia

• 
  Steve Lees (@measlewolf) reported 9 minutes ago from Dudley, England

  @virginmedia Yes, the fault dates back from the 25th August and hopefully a fix will be made tomorrow, if not an engineer is booked for next week. When I finally got through the team were very helpful

• 
  Satish Danny Paul (@________Danny) reported 10 minutes ago from West Bromwich, England

  @virginmedia I called cust serv today after logging complaint on 26th Nov and hearing nothing back. cust serv asked me to request my data and voice calls. listen to it myself and then send proof of being missold a contract/virgin error, so virgin can then resolve the matter and complaint

• 
  Stuart McCullagh (@stumccullagh) reported 10 minutes ago from Solihull, England

  @IanMurphy111 @virginmedia Been with them since Telewest I don’t know why I stay false promises poor service

• 
  James (@JMEden_97) reported 11 minutes ago from Solihull, England

  I hate VirginMedia me getting stupid little lag spikes

• 
  Gordé 🦩 (@ReissOmari) reported 13 minutes ago from Birmingham, England

  Mad that I pay £71 a month for 350mbps for @virginmedia Broadband for them to only supply me with 40mbps, internet is barely moving, can’t even load basic web pages on my MacBook or phone. Problems in the Birmingham area?

• 
  ch Saqib (@saqibsvideos) reported 16 minutes ago from Birmingham, England

  @virginmedia They haven't called me yet that's how bad you're

• 
  jen (@jenkin99) reported 17 minutes ago from Birmingham, England

  @virginmedia We had issuse with our service, and was told we would need new cables. We the new cables installed. They left cabels hanging in the garden which has since been removed. Our grass is ruined (I have photos) it looks like next doors cable are also under or grass????

• 
  Jot Shoker (@jot_shoker) reported 17 minutes ago from West Bromwich, England

  I purchased @virginmedia high speed wifi but they are not giving a proper service We are totally frustrated

• 
  Ronnie Harris (@redron1975) reported 18 minutes ago from Walsall Wood, England

  @virginmedia guess what ********* your system is down again. Useless pricks.

• 
  Andy (@a_Muss60) reported 20 minutes ago from Swindon, England

  @matt_hanson70 @virginmedia Intermittent for 2.5 days, Sunday always v poor the worst is 0.4mbs with a 250mbs supply. VM's script always saying reboot etc.. Funny though following reporting an issue a week ago I suddenly recorded 256mbs for an hour then it slowly drops to normal! First ever hitting supply.

• 
  G 🇯🇲 (@ethnicalien) reported 29 minutes ago from Wolverhampton, England

  @virginmedia Not at the moment no but it's a common issue👀

• 
  Stuart McCullagh (@stumccullagh) reported 32 minutes ago from Solihull, England

  The problem in my area B37 has been happening for over a week can’t watch any TV now @virginmedia over £100 a month!! Plus I’ve been waiting 2 years for an internet booster

• 
  ch Saqib (@saqibsvideos) reported 36 minutes ago from Birmingham, England

  @virginmedia Sending me over bill again and again n customer service is even more worst

• 
  SorachiTim (@PolymathTim) reported 38 minutes ago from West Bromwich, England

  Zero Internet connectivity from @virginmedia now for pushing 12 hours. Resetting and/or powering down the hub does nothing, the diagnostic and fault tools just go round and around in an ever more boring circle. #LightningSpeedFarce

• 
  Simon Neale (@nealesj) reported 39 minutes ago from Swindon, England

  @virginmedia Dear ‘RP,’ I find your tone unacceptable. I don’t care how many times you’ve had to repeat the statement; customers are paying for a service they’ve not been getting, so dial down your level of obnoxiousness please.

• 
  derek(🕖❤️‍🔥samurai🇨🇳) (@Dereklad) reported 50 minutes ago from Birmingham, England

  Virgin media. Your internet broadband is down,we hope to have it fixed by 10pm.😣 Modern warfare 2 campaign day. And no internet.😢

• 
  shanny C 🌹 (@_shannonC) reported 56 minutes ago from Solihull, England

  @LenFPS @virginmedia they don’t care. it only happens 7pm onwards but will happen until the next morning so I can’t stream or anything. and they’re telling me to write on a forum as if that will fix it😤

• 
  Trickie Dickie (@NickHickey84) reported 57 minutes ago from Bradmore, England

  @virginmedia a customer of yours for years. Had a cpi increase letter to say leave with out penalty. Competitor massively cheaper than you for faster speeds. Only to be told by a colleague I have to pay £110 to leave today?

• 
  Richard C. Bishop 🏃‍♂️ (@richardcbishop) reported 59 minutes ago from West Bromwich, England

  @Damien_Clyburn @virginmedia They're appalling. I've had business version for 10 years. BT never miss a beat. Outstanding. Get rid of them.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Duncan Waugh (@waughzone) reported 6 minutes ago

  @virginmedia No change. Service still intermittent at best.

• 
  Jobert Evans (@JobertEvans11) reported 8 minutes ago

  @virginmedia please can someone from a UK based call centre call me as I am having serious issues with your services and your staff

• 
  Penny Maltby (@penpen1) reported 10 minutes ago

  @virginmedia why is your WiFi down in the ex8 area?

• 
  Mollipod ✨ twitch streamer 💜 (@mollipod) reported 11 minutes ago

  @_Cheebiez I literally moved from virgin media to a different provider last year for this exact problem. Honestly they’re a joke!!

• 
  i (@nooneugly) reported 11 minutes ago

  Omg I have to watch the rugby on virgin media player? It’s like watching is 420p wtf is this man

• 
  Archie Cook (@monty99_) reported 13 minutes ago

  @virginmedia Hi, I am stuck in a web chat loop. My Hub has been provisioned on a DS-Lite IPv6 profile on the network side, disabling my Modem Mode and port forwarding. Web chat keeps telling me to do a pinhole reset, which will not fix a network profile issue. Can an agent

• 
  Matt Walters (@mattwalters70) reported 14 minutes ago

  @virginmedia Congratulations for officially being the worst company that I have ever dealt with. Poor customer service with staff who DO NOT listen, staff that oversell contracts to vulnerable people, a website that is frankly awful, complaints that are not taken seriously.

• 
  Alan Henness (@zeno001) reported 15 minutes ago

  @O2 I did that yesterday but got bogged down in setting up a virginmedia/o2 account rabbit hole. It was a nightmare. There are no new notifications there.

• 
  Mahmut Tör (@MahmutTor) reported 16 minutes ago

  Dear @virginmedia and @ThreeUK One of you cut our broadband service, the other one doesn’t provide mobile signal even though we pay both of you. could you supply some pigeons please?

• 
  Robb Pickard (@PourMeAGin) reported 20 minutes ago

  @skytv never met a system so unfit for purpose. The latency on Sky Glass causing freezing is awful. To be told no solution is BS. Cannot wait for contract to be over so can leave. Maybe @virginmedia will make a decent offer to rejoin.