Virgin Media

Virgin Media Outage Report in Smethwick, Sandwell, England

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The latest reports from users having issues in Smethwick come from postal codes B67.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Smethwick, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Smethwick and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Smethwick, Sandwell, England 01/19/2026 03:55

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (59%)

    Internet (59%)

  2. Wi-fi (18%)

    Wi-fi (18%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Smethwick, Sandwell, England

The most recent Virgin Media outage reports came from the following cities: Oldbury, Birmingham, Rowley Regis, Wolverhampton, Wednesbury, Walsall, Dudley, Cradley Heath, West Bromwich, Brierley Hill, Solihull, Tamworth, Redditch, Sutton Coldfield and Smethwick.

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City Problem Type Report Time
United KingdomBirmingham Total Blackout
United KingdomOldbury Internet
United KingdomBirmingham Internet
United KingdomBirmingham Internet
United KingdomBirmingham Total Blackout
United KingdomRowley Regis Internet

Community Discussion

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Virgin Media Issues Reports Near Smethwick, England

Latest outage, problems and issue reports in Smethwick and nearby locations:

  • mrmjprice MJP ☀️ (@mrmjprice) reported from Birmingham, England

    Virgin Media TV customer here… say I wanted to watch The Hundred but didn’t want to add the entirety of sky sports to my package, how might I go about that?

  • poole_ste Steve Re-cycle (@poole_ste) reported from Wolverhampton, England

    @virginmedia Thank you for this but I do seem to have done everything mentioned in your document through ringing 150 so far no senior manager has got back to me! Me thinks maybe something is not working but will try again 🤔 oh yes even been through #resolution

  • poole_ste Steve Re-cycle (@poole_ste) reported from Wolverhampton, England

    @virginmedia Hi Virgin I was actually thanking @tsascheme since this morning I have another complaint to add to the many #virgin that of charging for individual international calls I have paid for in my package #Talkmoreinternationalanytime

  • andyjuk Andrew Jones (@andyjuk) reported from Solihull, England

    @virginmedia have to say, even with no voice, Stan on your customer support team provides better service than some of the outsourced centres!

  • poole_ste Steve Re-cycle (@poole_ste) reported from Wolverhampton, England

    @virginmedia If this keeps on where can I complain next? @tsascheme @OmbudServices as I can #Virginmedia don't seem to take the problems they create and being a service provider seriously

  • Nijran1973 Sundeep Nijran (@Nijran1973) reported from Solihull, England

    @virginmedia have charged me for services I’ve not received and now want more money to disconnect something that never worked

  • TimEvans1503 Tim Evans (@TimEvans1503) reported from Birmingham, England

    @virginmedia is there a reason why when I’m working from home with so much to that involves internet access including online meetings that yet again your service is not working in B36? This is happening so often it is ridiculous

  • Baggielee80 Lee Greenhouse (@Baggielee80) reported from Halesowen, England

    @virginmedia very poor service with the broadband cutting out every so often having to keep rebooting the box frankly not good enough for over £60 a month. Can you sort it out please. B62 area

  • poole_ste Steve Re-cycle (@poole_ste) reported from Wolverhampton, England

    @virginmedia Hi please see thread of conversation it will tell you re manager I have asked twice to speak to a manager once about a month ago and again on Sat 18 July I have never had a manager ring me yet 😒 on 18th I was told they would today 20 July

  • poole_ste Steve Re-cycle (@poole_ste) reported from Wolverhampton, England

    @virginmedia Are you real? I work I have to hold down a job

  • Nijran1973 Sundeep Nijran (@Nijran1973) reported from Solihull, England

    @virginmedia tried to cancel this service for 9 months , changing me for something that’s not connected and now want more more to disconnect. Worst broadband provider!!!

  • mdebyoungpeople Made By Young People (@mdebyoungpeople) reported from Birmingham, England

    @virginmedia I’ve been trying to cancel my broadband for over 3 months. Keep getting passed from pillar to post. Each department blames the other meanwhile, You keep taking money from my account each month! Will you help?

  • Lofty633 Lofty (@Lofty633) reported from West Bromwich, England

    @virginmedia Hard to make a claim when there was no actual incident to cause the failure!

  • mdebyoungpeople Made By Young People (@mdebyoungpeople) reported from Birmingham, England

    @virginmedia I’ve been trying that since May!!!!! Just get pushed to different departments... no one helping... will you help?

  • Sweetkatexx Kathleen Devlin (@Sweetkatexx) reported from Birmingham, England

    Sort ur service out i pay £80 month for your shite, think im gone take my custom elsewhere #virginmedia

  • PM_PaulMartin Paul Martin (@PM_PaulMartin) reported from Birmingham, England

    @virginmedia Tring to get a cable moved you’ve been out and said next day that was over a month ago WTF?

  • TimEvans1503 Tim Evans (@TimEvans1503) reported from Birmingham, England

    @virginmedia To be honest this happens too often then often our speeds are not what we pay for. I work from home so costs me business when this happens. Rather then getting me to check things, I just need yo-yo to provide us with a regular consistent service at the speeds we actually pay for

  • Nikkyt_23 Nicole Talbott (@Nikkyt_23) reported from Birmingham, England

    @_adam_cohen_ @virginmedia Adam. Story of my life complaining to VM! I’ve had 7 engineers to fix the same problem and then today some little **** called Melissa told me she has already been on the phone for 30 minutes with and put the phone down!

  • hartlepoolhelen Helen (@hartlepoolhelen) reported from Walsall Wood, England

    @virginmedia what hell ,no Internet, so much fordoing my course ,WS10 8PE area, is there a problem

  • Arty_Mikey Arty Mikey Illustration (@Arty_Mikey) reported from Birmingham, England

    @virginmedia your broadband SUCKS. It's no wonder a local FB community group is full of people asking for suggestions for better internet providers.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • Gimpoid6505 Martin (@Gimpoid6505) reported

    @virginmedia why don't you carry out you're 'network improvements' at night rather than taking out a whole town during the working day? not like people work from home......oh wait

  • martin_marlon Marlon Martin (@martin_marlon) reported

    @virginmedia I had only been a customer for just over a week and had nothing but problems so I cancelled as I thought your customer service and care was appalling! So no I didn't give 30 days notice as I wasnt a customer for 30 days! I have got a cancellation email but not got my money back!

  • robinprospect Robin Prospect (@robinprospect) reported

    @virginmedia When will you fix the fact that your customers can't see any @Wix websites? Small business owners like me are losing business.

  • mrsgardner Mrs Gardner (@mrsgardner) reported

    @virginmedia I’ve been waiting since 5pm yesterday on a WhatsApp support call. How much longer? Hours, days?

  • qwertyu78678323 qwertyuiop (@qwertyu78678323) reported

    @virginmedia The point is that you charge for a broadband service that is nonexistent. And then charge for another 30 days when a customer cancels due to non provision of said service. I have no problem paying the notice period if I actually had Virgin broadband during that time. @Ofcom

  • holskhorsand HKK (@holskhorsand) reported

    @virginmedia @zRCLMz If we're effected by the outage (which was supposed to be fixed yesterday) what does one propose we do? 🥲

  • reddevilpreston reddevilpreston (@reddevilpreston) reported

    @Fullmet4lKitty @virginmedia There all the same rude and incompetent say there nothing wrong with there internet service but ok to over charge people

  • Spencerd1304 spencer d (@Spencerd1304) reported

    @virginmedia It started just after 1:30. It gave up at just before 5. With no Internet at the time it was not very helpful as I was having to go to the upstairs to get a signal

  • Fullmet4lKitty KITTY 💔 (@Fullmet4lKitty) reported

    @virginmedia I called up to change my payment date and the customer service guy kept raising his voice saying I wasn’t being cooperative! I asked to be passed over to someone else and the next lady dealt with my request perfectly fine. Don’t know who hurt him, but that guy needs to chill out.

  • Fullmet4lKitty KITTY 💔 (@Fullmet4lKitty) reported

    @reddevilpreston @virginmedia Don’t even get me started. When I tried to change my package, the sales dude pushed the most expensive package on me and lied about some of the details on it. I had **** internet for 2 months until they came to sort it. Turns out the installation guy left a faulty wire in my hub