Virgin Media outages and service status in Smethwick, England

Problems in the last 24 hours in Smethwick, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Smethwick, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Smethwick, England

The most recent Virgin Media outage reports came from the following cities: Birmingham, Oldbury, Stourbridge, Walsall, West Bromwich, Bromsgrove, Wolverhampton, Bilston, Tamworth, Brierley Hill, Sutton Coldfield, Solihull, Dudley, Kidderminster, and Kingswinford.

City	Problem Type	Report Time
Birmingham	Wi-fi	2 hours ago
Birmingham	Internet	4 hours ago
Birmingham	Internet	5 hours ago
Oldbury	Wi-fi	6 hours ago
Stourbridge	Internet	10 hours ago
Stourbridge	Internet	16 hours ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Smethwick, England

Latest outage, problems and issue reports in Smethwick and nearby locations:

• 
  Stuart McCullagh (@stumccullagh) reported 3 minutes ago from Solihull, England

  Not only did I have to go out to watch the football because Sky Sports doesn’t work BBC has gone down so can’t even watch MOTD thanks @virginmedia

• 
  John (@jfrncs_) reported 10 minutes ago from Birmingham, England

  @virginmedia Hi, I have now tried unsuccessfully for 12 hours to use the WhatsApp service as again it goes around in circles if I am not immediately available. The number you helpfully provided hangs up after sending a link… please advise how I talk to someone about my account.

• 
  iamscorchy (@iamscorchy) reported 17 minutes ago from Wednesfield, England

  Virgin media is literally dog! Worst thing I've done is keep renewing with you every year next year 100% going with bt! Forever dropping out reconnecting utter pointless meant to be 1gig complete waffle! @Virgin #virginmedia

• 
  Stuart McCullagh (@stumccullagh) reported 19 minutes ago from Solihull, England

  @virginmedia I’m meant to be on a webcall about my TV that doesn’t work can anyone help me please?

• 
  Evan Davis (@EvanD) reported 21 minutes ago from Solihull, England

  @virginmedia 2/ Despite that issue being due to a junction connection in the cabinet in the street, the op seems to refuse to look at that and just wants to reboot my router. Also claims it is due to my use of Modem Mode. Is there anyone in the UK I can contact regarding this?

• 
  Steve Lees (@measlewolf) reported 22 minutes ago from Dudley, England

  @virginmedia afternoon. I’ve been on hold for 25 mins and when I finally got through the line went dead after security questions. My mum has been without her TV service for over a week. Last night an engineer was due by 6 o’clock and never showed. Another text stating the 26th

• 
  Stuart McCullagh (@stumccullagh) reported 22 minutes ago from Solihull, England

  All TV boxes playing up , had issues for a couple of days now can’t get through on phones is there any issues in B37 area ? @virginmedia also I’ve been waiting nearly 2 years for my wifi booster

• 
  Rachael Barker (@rachmadmank) reported 29 minutes ago from Solihull, England

  @virginmedia What is the point I would like to speak to a human being shocking service Definitely will not be staying with you 4 weeks if not more with no information regarding this matter Not consideration for others

• 
  G 🇯🇲 (@ethnicalien) reported 30 minutes ago from Wolverhampton, England

  @virginmedia Not at the moment no but it's a common issue👀

• 
  Steve Lees (@measlewolf) reported 33 minutes ago from Dudley, England

  @virginmedia I understand that your systems were down last night, which happens, but I’ve been on hold for 30 mins this morning. We have a text to say it’s resolved but it isn’t. I just need to speak to someone please.

• 
  Chris Psaras (@chrispsaras) reported 34 minutes ago from Dudley, England

  @virginmedia no broadband since yesterday afternoon, told engineers were on route but still no update. Your offshore call centre is also unhelpful and not able to offer any further information. Please can you help?

• 
  MJP - mastodonapp.uk/@mrmjprice (@mrmjprice) reported 36 minutes ago from Birmingham, England

  @virginmedia Async live chat (WhatsApp) sucks as you let me text you with a problem, let it sit for hours, then close it down if I don’t reply within 5 mins and repeat. I’ll just ignore all the comms.

• 
  Steve Lees (@measlewolf) reported 38 minutes ago from Dudley, England

  @virginmedia I’m currently on hold. My mum is in her 70’s and waited in for an engineer only for them to send a text 10mins before to say you were coming in the 26th. The original appointment was the 21st and her TV service has been down for well over a week.

• 
  tarun (@tarun65170952) reported 41 minutes ago from Birmingham, England

  @virginmedia Im getting slow speeds on my broadband. My package is volt and which should be 250mbs im getting less that half of that. Please ask your team to look into this

• 
  TheBosz (@kolapoagunbiade) reported 42 minutes ago from Birmingham, England

  @virginmedia Unfortunately, you dont have a ticketing system or cobtact email to track issues, rather a phone system that requires you to wait forever to get through to an agent. A/c number: 095063606. I was charged x2.5 of what i was tp pay.

• 
  Howard Martin 🇺🇦🇪🇺 (@HJMKent) reported 44 minutes ago from Kidderminster, England

  @virginmedia You have just repeated, word for word, the last tweet you sent me, to which I replied! Pointless trying to have any conversation with @virginmedia because it just goes round in circles! The most appalling customer services in UK in my experience! No more tweets from you, please!

• 
  ch Saqib (@saqibsvideos) reported 50 minutes ago from Birmingham, England

  Rubbish network is @virginmedia can't recommend to anyone one of the worst customer service

• 
  𝕔𝕙𝕒𝕣𝕝𝕠𝕥𝕥𝕖🧸 (@charlwalden) reported 52 minutes ago from Halesowen, England

  @virginmedia how am I supposed to book an engineer? There are issues with the quick start installation I have and need an engineer to set it up for me

• 
  Stu Jones (@StuJonesMusic) reported 53 minutes ago from Kidderminster, England

  Hi @virginmedia, I am in Kidderminster, Worcestershire (DY11) and my Virgin Media broadband connection is very poor this week. I have checked your website & apparently there are no issues in my area. I have also restated my access point/router twice but no improvement.

• 
  Shelly (@shelleex5) reported 56 minutes ago from West Bromwich, England

  @virginmedia red button not working again!! @skytv, does yours work? #FedUp missing baggies after my shift 😪

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Matthew Kennedy (@badcorpse) reported 8 minutes ago

  @Benleo Stay away from Virgin Media and you will be happier for it trust me. Clear someone in an office somewhere has said we can offer **** customer service that costs X from India or good customer service from the UK that costs Y and they have went with X

• 
  Pete Carroll (@pcarrollmusic1) reported 9 minutes ago

  @virginmedia Absolutely despicable. My elderly parents had problems too when they first signed up to them, then they had to navigate their call centre speak from India to resolve it. They're not that good and don't care

• 
  Dylan Brown (@DillB1976) reported 10 minutes ago

  @virginmedia my account has been locked for 2 weeks now, I keep getting told it will be resolved but nothing is happening, apart from me spending lots of time on the phone to people who can not or do want to help.

• 
  Dave (@DaveWW1877) reported 11 minutes ago

  @virginmedia The biggest joke of a company when it comes to Customer Service, absolutely disgraceful the way the treat customers Had a complaint on going since the 30th March and they still can’t get it right to resolve even after speaking with a Senior Complaints Manager. 😡

• 
  Tracy Field (@TracyFi31470652) reported 14 minutes ago

  @mark_wootten try virgin media there just as bad

• 
  Carrie (@IamCarrieagain) reported 18 minutes ago

  @virginmedia My issue is you turned off my working router. I'm disabled and you turned off my service.

• 
  Dee Jarvis 🟪⬜️🟩🏴󠁧󠁢󠁥󠁮󠁧󠁿🇬🇧 (@DeeJarv34798927) reported 18 minutes ago

  @Benleo @virginmedia My experience - engineer comes in to fix box. Tells me to put 'dog away!' I say 'no, she won't come into the lounge or bother you' 'Tea, coffee?' I say 'No' 'Water, fruit juice?' I add 'Fruit, fruit' he says I return with apple & banana He grabs both & puts them in his bag 🤨😖

• 
  Richard Ryan (@Richard75129359) reported 20 minutes ago

  @Benleo @virginmedia I left them years ago as we have fibre now that does 2gb up and download. Had sales people knocking on the door ring doorbell showed one of them spitting at my front door. Called them to report it wasn't interested and told them to never come again still put flyers in the door.

• 
  Ryan Stringer (@RyanStringer72) reported 23 minutes ago

  @IamCarrieagain @virginmedia Cancel them. Go elsewhere. You shouldn't be paying for something your not getting. They are bullies. I don't understand why people pay for these services.

• 
  Cakes6G | Art on Objkt (@Cakes6G) reported 24 minutes ago

  @Benleo @virginmedia Saw this coming a long while ago which is why I bailed when my contract finished, awful customer service and awful products, let this be a lesson to all of you on X!