Virgin Media

Virgin Media Outage Report in Smethwick, Sandwell, England

Some problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

The latest reports from users having issues in Smethwick come from postal codes B67.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Smethwick, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Smethwick and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Smethwick, Sandwell, England 03/24/2026 18:25

March 24: Problems at Virgin Media

Virgin Media is having issues since 05:00 PM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (56%)

    Internet (56%)

  2. Wi-fi (21%)

    Wi-fi (21%)

  3. Total Blackout (10%)

    Total Blackout (10%)

  4. TV (7%)

    TV (7%)

  5. E-mail (3%)

    E-mail (3%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Smethwick, Sandwell, England

The most recent Virgin Media outage reports came from the following cities: Walsall, Birmingham, Redditch, Wolverhampton, West Bromwich, Oldbury, Dudley, Wednesbury, Bilston, Solihull, Tamworth, Smethwick, Willenhall, Rowley Regis and Halesowen.

Loading map, please wait...
City Problem Type Report Time
United KingdomWalsall Total Blackout
United KingdomBirmingham Internet
United KingdomBirmingham Internet
United KingdomRedditch TV
United KingdomRedditch TV
United KingdomBirmingham Wi-fi

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Smethwick, England

Latest outage, problems and issue reports in Smethwick and nearby locations:

  • Fubz21 Fubz (@Fubz21) reported from Dudley, England

    You literally can't make this up. Working from home today and @virginmedia goes down again. Jinxed, every time I have important work to do from home the net drops. I would phone customer service but I know from past enquires they are completely useless.

  • ShazRahman30 Shajidur Rahman (@ShazRahman30) reported from Birmingham, England

    After a massive faff, I've been able get into the goose in selly oak. Has the football but no sound. Worst day of the year @virginmedia to go down. Will remember this when my contract is up.

  • KarenPerry7 *KP* (@KarenPerry7) reported from Willenhall, England

    @Coconuts1964 @virginmedia Thanks mate. How bad is it that customers have to rely on each other for information rather than the company we pay hundreds to each year. #virginmedia terrible!!

  • Steveluckett Stephen Luckett (@Steveluckett) reported from Codsall, England

    Call number 25 with @virginmedia after the service desk hung up on my after I waited 30 mins to connect and then when I did get through put my on hold and then hung up 😭😬😬 on your call number 26

  • rachel_manning1 rachel manning (@rachel_manning1) reported from Solihull, England

    @virginmedia I switched my phone sim as instructed 2 days ago and I still can't receive calls. I've been on hold with customer services for 45 mins. Can u help please?

  • stumccullagh Stuart McCullagh (@stumccullagh) reported from Solihull, England

    Silly question but if I'm a @virginmedia customer with all the sports etc how or can i get BT Sports on my phone?

  • ShazRahman30 Shajidur Rahman (@ShazRahman30) reported from Birmingham, England

    Can't believe it @virginmedia is down for the biggest match of the season for me. The championship final between Fulham and Brentford. What do I do?

  • SusanDaisley SueD (@SusanDaisley) reported from Birmingham, England

    @virginmedia No internet in B38. Any problems?

  • smithy653 Mr Smith (@smithy653) reported from Birmingham, England

    @virginmedia I have says no issues but it’s intermittent

  • idaspley Ian Aspley (@idaspley) reported from Halesowen, England

    @virginmedia hi how do I order a new remote control mines not working and I have replaced batteries

  • smithy653 Mr Smith (@smithy653) reported from Birmingham, England

    @virginmedia It says no known issue but the faults intermittent

  • hughesagoodboy Mark Hughes (@hughesagoodboy) reported from Birmingham, England

    Not only that, when speaking to a manager he has proceeded to cut me off and hang up after a 50 minute phone call. What kind of **** show are you running over there ? This is disgusting customer service! @virginmedia

  • simonpunch Simon Pugh (@simonpunch) reported from Wolverhampton, England

    @virginmedia awful service yet again, no connection since Friday due to poor installation. Complaints department phoned 3 times and not dealt with. Cut off by technical support 3 times. Shocking!

  • antdwolves Ant Davies (@antdwolves) reported from Wolverhampton, England

    @CliffHague @virginmedia If you have not already ring to disconnect then tell retentions you need 2nd line support. They should be in Scotland or North East and really know their stuff I have Virgin but use gmail as a preferred option Good Luck!

  • jaward916 Jonathan Andrew Ward (@jaward916) reported from West Bromwich, England

    Can't leave the house due to operation resurface, can't do anything in the house because @virginmedia is down. Lazy Sunday it is.

  • Kimmi_Mmm Kymberlilly :-) (@Kimmi_Mmm) reported from Wednesfield, England

    @virginmedia no internet still!!! just wondering if in virgin town 24 hours actually means 1-2 weeks 🤔you are sending a new router out when that is not the problem and said itll be here in 3-5 working days but will be monday?Does anyone in your company know how to count?

  • Neil982 Neil T (@Neil982) reported from Willenhall, England

    @virginmedia seems to bollock about with their broadband at 1am on a Wednesday without fail right as #NXT #wwenxt is coming on. Seems to happen near enough every week.

  • jamesgrvilla james avfc (@jamesgrvilla) reported from Birmingham, England

    Oh what a surprise @virginmedia is down again 😡

  • Steveluckett Stephen Luckett (@Steveluckett) reported from Codsall, England

    Another letter from @virginmedia saying I owe them money! Looks like my 25th call to them explaining that it is a fraudulent account. LITERALLY THE WORST COMPANY IN THE WORLD!!!

  • CallMeJim3 Call Me Jim (@CallMeJim3) reported from Dudley, England

    @virginmedia what is wrong with your system. Three times today we have lost service. Is your infrastructure antiquated or your engineers usless.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • sparkly1968 James Brennan (@sparkly1968) reported

    @virginmedia I am having serious problems with my service and l not able to log into my account trying to stream Now tv and Disney + all the l am getting to lots of buffering and lots of blurred pictures (pixelating) what happening this isn’t what l paying for please advise

  • SurgicalCoder Whaler on the moon (@SurgicalCoder) reported

    @virginmedia Hi, I'm stuck abroad without access to voicemail, unable to reset the pin and don't remember setting one - can you please help? :) Thanks!

  • Lewisuk1983 . (@Lewisuk1983) reported

    @virginmedia I have no TV or internet. Green light on wifi box is flashing. Tried webchat and calling but nobody is home. I've checked service status and it says everything is fine. Highly frustrating. Please respond

  • tah9z tahz (@tah9z) reported

    @Stxngfx @virginmedia i thought it was just me. i bought a new router and its still being stupid

  • ollieleeb Oliver Lee Butcher (@ollieleeb) reported

    @virginmedia why are you billing me for a stupid amount when I recently dealt with the issues you caused on the phone? The guy I spoke to saw what was wrong and cancelled the incorrect bill and said I didn’t owe any of it?

  • Sowfi Sophia Plunkett (@Sowfi) reported

    @virginmedia HELP!! Experiencing REALLY slow WiFi since Thursday. Based in Croydon. Looking back I can see other users experiencing the same issues!!! Can you shed any light on this??

  • BigBadTomA Tom Armstrong (@BigBadTomA) reported

    @virginmedia Hi, do you know of any outages in the TS24 area? It's gone down 4 times this week. 3 of the times it was showing up as a fault on the service checker, but not this time. Thanks

  • Garry_R_Stone Garry Stone (@Garry_R_Stone) reported

    @virginmedia It would be nice if you could fix a problem, instead of just turning kit off and on again. .

  • vineetchhajer vineet chhajer (@vineetchhajer) reported

    @virginmedia @Ofcom I am charged unfair termination fee. VM does not provide services in the new area I moved to and was slapped termination fee £189.6.This is unfair. I am a VM customer for >3 yes.

  • xXmissamylouXx Amy stevenson (@xXmissamylouXx) reported

    @virginmedia Apparently I can’t have a dongle because I don’t have the ultimate bundle! I clocked over 5hrs of phone calls with virgin now so calling doesn’t help. It just costs me!