Virgin Media Outage Report in Smethwick, Sandwell, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Smethwick come from postal codes B67.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Smethwick, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Smethwick and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 03: Problems at Virgin Media
Virgin Media is having issues since 04:20 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
-
Internet (60%)
-
Wi-fi (16%)
-
Total Blackout (12%)
-
TV (7%)
-
E-mail (4%)
-
Phone (1%)
Live Outage Map Near Smethwick, Sandwell, England
The most recent Virgin Media outage reports came from the following cities: Birmingham, Solihull, Wolverhampton, Oldbury, Walsall, West Bromwich, Brierley Hill, Wednesbury, Willenhall, Dudley, Kingswinford, Tamworth, Redditch, Smethwick and Sutton Coldfield.
| City | Problem Type | Report Time |
|---|---|---|
 Birmingham |
||
| Birmingham |
Wi-fi | |
| Birmingham |
Internet | |
| Solihull |
TV | |
| Birmingham |
Internet | |
| Wolverhampton |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Smethwick, England
Latest outage, problems and issue reports in Smethwick and nearby locations:
-
Steve Deery
(@SteveDeery) reported
from
Solihull, England
@virginmedia Tech support which is just another auto bot? Done that already
-
Steve Deery
(@SteveDeery) reported
from
Solihull, England
@virginmedia That hasn't helped. I just want to talk to somebody. No known service problems in my area
-
Steve Deery
(@SteveDeery) reported
from
Solihull, England
@virginmedia any chance we could have one day (just one day) where your broadband stays online? Down for an hour in B90
-
Caroline
(@kittykaz13) reported
from
Birmingham, England
Trying to sign in to my @virginmedia account and I either get a message saying the page timed out or it says that the page can only be accessed by the primary user, WHICH IS ME!!!!! 😤🤯🤯🤯
-
Phil Campbell
(@PhilCampbell_) reported
from
Willenhall, England
Sick to death of the UK's shittest broadband @virginmedia Every night it goes off after midnight. What a Total package of **** you get with this company! 🤬 #virginmedia #broadband
-
Suzi 🧡🖤🧡💕
(@Suzanne_WW) reported
from
Dudley, England
@Samyg1 @virginmedia We have no internet DY1 issue?
-
Roger Leitch
(@notdodgy) reported
from
Solihull, England
@virginmedia You only pay out for a total loss of service. So it can be unusable but still limping along and you won't pay out. Personally I am hoping for another provider to get around to rolling out fibre in my area.
-
Roger Leitch
(@notdodgy) reported
from
Solihull, England
@virginmedia No estimated time. "It's a complex problem". In other words its a network fault not a line fault. Why isn't the number you shared available on your website? The service checker is useless in this scenario. The website says it's working when it isn't.
-
Neil
(@Mr_neil_c) reported
from
Dudley, England
@virginmedia They said they can’t do anything, just have to pay for 13 days of a service that hasn’t even been activated. Not the best customer service really, left @Plusnet due to them not helping (well trying to leave, seems impossible)
-
Evan Davis
(@EvanD) reported
from
Solihull, England
@O2 @virginmedia Further to this, he has now told me that as I get a £15/month discount for my 1st 6 months with O2, I need to cancel that and pay full price in order to get the extra #Volt speed boost with VM
-
Aaron
(@B4DS1GN4L) reported
from
Dudley, England
@virginmedia doing me ***** again with no Internet. Two times in one week, slow speeds when it is working on 1gigabit, I got 2.08megabit download?! I hate that I can't have another service provider in my house.
-
Helen Croft
(@NannieHelen) reported
from
West Bromwich, England
@virginmedia Of course it’s resolved. The football finished. I’m going to call to discuss because I’m not getting the service I pay for.
-
Andy the baggie
(@b68baggie) reported
from
West Bromwich, England
Anybody virgin media gone down
-
Steve Bickley
(@BickleySteve) reported
from
Willenhall, England
@virginmedia Can I get some support for a recently ported number?
-
Chris Burden
(@WulfrunianChris) reported
from
Wednesfield, England
My contract with Virgin Media has run out and they want to up my contract price by DOUBLE. When I rang up to cancel I expected them to offer me a better deal and they were just Ok bye.
-
JustAsh
(@AshTuxy) reported
from
Birmingham, England
Now is not a good time for @virginmedia to go down 😑
-
Roger Leitch
(@notdodgy) reported
from
Solihull, England
@virginmedia Your system sent me a satisfaction survey. Needed to complete it using mobile broadband because my virgin broadband doesn't actually work, but is apparently working enough to not qualify as being out of service.
-
Roger Leitch
(@notdodgy) reported
from
Solihull, England
@virginmedia Broadband connection and WiFi are stable but connectivity is intermittent-keeps losing connection every few minutes for 30 seconds. This is a network fault but I cannot find an option to report it. B90 1LB
-
Brady
(@G1Brady) reported
from
Perton, England
@virginmedia why is your site not working I can't login to my account area and also the virgin box is flashing and there's an error code
-
Phil Campbell
(@PhilCampbell_) reported
from
Willenhall, England
******* Virgin Media!! ******* ****!!!! 🤬🤬🤬 @virginmedia
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
Kelly
(@kellalco) reported
@virginmedia Hi John, or whoever may be on this toasty afternoon. Webchat and phoning hasn't helped.. can anyone help me with error V210 as still cannot get 360 control to work with box. No access to catch, on demand or apps
-
chrisr
(@christi16909062) reported
@virginmedia The problem is that there is no way to help another person from a distance. My mother is elderly and vulnerable she doesn't understand why her phone doesn't work and she struggles with a mobile. Surely there should be an option to say you are helping someone vin difficulties.
-
Amanda Lees
(@amandalees) reported
@LynneWalkerPro1 @virginmedia Just awful. I’m looking at alternatives.
-
Amanda Lees
(@amandalees) reported
@virginmedia I know what’s wrong - @virginmedia have not changed my account to reflect my new package and you have therefore cut me off even though I paid my last bill. It’s all documented. And yes, I have emailed Lutz Schueler. Your service is abysmal.
-
T
(@tobes_cooper) reported
@virginmedia can you check if there is a problem In SE5 please? Once again the wifi has been playing up and it has been like this for weeks. Really thought something would have been done about this by now.
-
chrisr
(@christi16909062) reported
@virginmedia Right so tried text who sent me to WhatsApp but can't help because options do not allow me to request help with my mother's problem
-
G⁷ | 💜
(@summerof0613) reported
@virginmedia please help! Internets been down for 2 days, and your customer service has been really unhelpful about the situation
-
Tara Marie Cooper
(@TaraMarieCooper) reported
@virginmedia To wait 4 hours and ring back if it’s not back online. Doesn’t help as my work hours were 9-5 and I’m now severely behind
-
Fay Alani
(@fayalani) reported
@virginmedia hi I keep getting told there will be work in my area tomorrow but when I click the link for more info it just wants to check the status now, can you let me know what will be down and when?
-
Raymond Mooney
(@Raymoon90) reported
@virginmedia Hi @virginmedia, my tv/internet has been down since Sunday, each time we reach the time on your status checker it gets put back another 4 hours. I’ve tried calling but just get told the same info, how do we find out the actual status of the issue? FK2 area Scotland.