Virgin Media

Virgin Media Outage Report in Smethwick, Sandwell, England

Some problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Smethwick, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Smethwick and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Smethwick, Sandwell, England 02/16/2026 11:35

February 16: Problems at Virgin Media

Virgin Media is having issues since 11:00 AM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (56%)

    Internet (56%)

  2. Wi-fi (20%)

    Wi-fi (20%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (3%)

    E-mail (3%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Smethwick, Sandwell, England

The most recent Virgin Media outage reports came from the following cities: Birmingham, Oldbury, Solihull, Sutton Coldfield, Walsall, Rowley Regis, Tamworth, West Bromwich, Dudley, Stourbridge, Wolverhampton, Brierley Hill, Bilston, Wednesbury and Cradley Heath.

Loading map, please wait...
City Problem Type Report Time
United KingdomBirmingham Total Blackout
United KingdomOldbury Internet
United KingdomBirmingham Wi-fi
United KingdomBirmingham Wi-fi
United KingdomBirmingham Internet
United KingdomBirmingham Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Smethwick, England

Latest outage, problems and issue reports in Smethwick and nearby locations:

  • AshleyDay1971 Ashley Day (@AshleyDay1971) reported from Woodside, England

    @virginmedia Internet down again, 3rd day I'm a row. Can't even check status on your website as its not loading properly. When will it be fixed?

  • MartinWilko Martin Wilkinson (@MartinWilko) reported from Birmingham, England

    @pipjcee @virginmedia And not working again in Brum! #VirginMediaoutage

  • TheShannimal_ TheShannimal🔜#i70 (@TheShannimal_) reported from Kidderminster, England

    @Cplcash @virginmedia Problem is other providers are so slow at installing fibre cables that most have no choice but to go with VM

  • ReissOmari Gordé 🦩 (@ReissOmari) reported from Birmingham, England

    @virginmedia Think we need to call an engineer out anyways, before the outage I was only getting 600mbps max when my package is the 1Gig.

  • MartinWilko Martin Wilkinson (@MartinWilko) reported from Birmingham, England

    Virginmedia down Sutton Coldfield. National outage . Their website down, unable to report status. No reports or statements from Virgin media. Price rise of 13.8% #VirginMediaoutage @virginmedia

  • stumccullagh Stuart McCullagh (@stumccullagh) reported from Swindon, England

    Any news on outages in B37? Also how do I get compensation for loss of svcs (inc my TV not working properly since September) @virginmedia

  • NickHickey84 Trickie Dickie (@NickHickey84) reported from Bradmore, England

    @virginmedia a customer of yours for years. Had a cpi increase letter to say leave with out penalty. Competitor massively cheaper than you for faster speeds. Only to be told by a colleague I have to pay £110 to leave today?

  • Momrocks50 Yvonne 💙 (@Momrocks50) reported from Birmingham, England

    Excuse me we pay enough for a "cough" service where is it? #virginmedia

  • nealesj Simon Neale (@nealesj) reported from Swindon, England

    @virginmedia Dear ‘RP,’ I find your tone unacceptable. I don’t care how many times you’ve had to repeat the statement; customers are paying for a service they’ve not been getting, so dial down your level of obnoxiousness please.

  • a_Muss60 Andy (@a_Muss60) reported from Swindon, England

    @matt_hanson70 @virginmedia Intermittent for 2.5 days, Sunday always v poor the worst is 0.4mbs with a 250mbs supply. VM's script always saying reboot etc.. Funny though following reporting an issue a week ago I suddenly recorded 256mbs for an hour then it slowly drops to normal! First ever hitting supply.

  • duggystoneradio duggystone radio (@duggystoneradio) reported from Swindon, England

    Well hope @virginmedia and .#o2 get their act together it’s been shocking this week for robust network Had to kill the show this am could not even do audio stream Shocking we’ve got #duggysfest in may ….

  • ReissOmari Gordé 🦩 (@ReissOmari) reported from Birmingham, England

    And just like that my @virginmedia is off again, no internet whatsoever. Embarrassing service from them, very disappointed and frustrated.

  • AdieJAMster Adie Hughes (@AdieJAMster) reported from Swindon, England

    @virginmedia Internet has been down again for the whole night. When I spoke to you about the recent last 6 times it’s been down you said there was no issue! Looks like whole of UK was down now yet our bills go UP & UP & UP! #virginmedia

  • stumccullagh Stuart McCullagh (@stumccullagh) reported from Swindon, England

    @virginmedia No , when I last spoke to someone on the phone the issue was still happening , it doesn’t happen as much now but still happens at least once a day

  • TheShannimal_ TheShannimal🔜#i70 (@TheShannimal_) reported from Kidderminster, England

    @MykeJD1 @virginmedia Gone down for a lot of people apparently

  • nealesj Simon Neale (@nealesj) reported from Swindon, England

    Hey, ‘RP,’ again, @virginmedia is down. The lack of resilience is shocking and embarrassing for a major broadband provider. #VirginMediaDown #VirginMedia

  • nealesj Simon Neale (@nealesj) reported from Swindon, England

    It looks like @virginmedia name servers are not accessible so no DNS records can be resolved. A major outage for their services. Seems to be no comms from them. @BBCNews are you aware? #VirginMediaDown #VirginMedia

  • Andraay Andraay Leung (@Andraay) reported from Birmingham, England

    @virginmedia having issues with Wi-Fi at home and your websites including the one on service status checks are not loading? As a result I can’t even report the problem.

  • scbadham Scott badham (@scbadham) reported from West Bromwich, England

    @virginmedia really disappointed in the service lately all it does is keep dropping. I’ve had no Internet services for the last hour again the fourth time this week and it’s still not working

  • ReissOmari Gordé 🦩 (@ReissOmari) reported from Birmingham, England

    Ended up just reconnecting my TP Link router, it seems the problems were with my Hub 5 because everything seems to be working fine now. Not great @virginmedia

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • _Master_P Sujal Patel (@_Master_P) reported

    It really sucks that @virginmedia is the only option availabe to me. @zeninternet Hurry up and become available in my area!

  • _Master_P Sujal Patel (@_Master_P) reported

    @virginmedia just did a reset of my router thanks to one of you team members - speed is still atrocious. I cannot believe I now have to wait 30 days in the hopes they find an issue! WHAT A WASTE OF MY TIME AND MONEY! not even had it for 2 months and Im having issues.

  • cfcholland4life Zoe (@cfcholland4life) reported

    @virginmedia why are you causing me so much stress, WiFi issues for months, can’t send an engineer for eight days. 3 kids doing school work on teams & won’t give them free mobile data until the WiFi is sorted when I am paying your over £150 a month for this service😡

  • marthastarthur Martha St. Arthur (@marthastarthur) reported

    @virginmedia just switched off our internet despite having spent over 10 hours on the phone to them over the last month trying to fix THEIR mistakes and being repeatedly hung up on and left on hold. **** you virgin and **** you capitalism and while I'm here **** you tories.

  • saqs95 سيد ثاقب احمد (@saqs95) reported

    @virginmedia I have had issues with my WiFi for a number of months now. No success in getting hold of a technician at all. Try to phone customer service they don't get back to you. Really awful service and they are supposed to be the best Internet service in the country.

  • mswalesenglish Rachael (@mswalesenglish) reported

    @smalltext1 @virginmedia @virginhelp Sky upgraded us (and it took our bill down - not sure how) during Lockdown 1.0 and we’ve had really consistent speed since then. I know they’re evil but needs must. Had crap experience with BT and Virgin in the past; seven years with Sky and we’re still happy.

  • MusicHarman Harman Randhawa Music (@MusicHarman) reported

    @virginmedia No I haven't because when they have rang me they have cut me off, blamed me for cutting off and then also attempted to do multiple credit checks on my name once I've already passed. I just dont understand how they can be so bad

  • Valmade Valerie Potts (@Valmade) reported

    @virginmedia why is your customer service number not working at all!!! My father cancelled his account in October. You have sent him a welcome letter and demand for payment, yet every channel he has tried to speak to someone there has been silence!

  • cfcholland4life Zoe (@cfcholland4life) reported

    @virginmedia can’t get a refund as it is the hub is that is the problem, your system showing wifi is going in to my home, so won’t give refund your get out clause again. All I want is for my kids to be able to access their lessons without issues, increase of data would solve this

  • lizholland7519 Liz Holland (@lizholland7519) reported

    @virginmedia We put the tv on about 6pm and noticed it. Agree not intentional however really upset about the service i received last night 4 HOURS on the phone