Virgin Media

Virgin Media Outage Report in Smethwick, Sandwell, England

Problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

The latest reports from users having issues in Smethwick come from postal codes B67.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Smethwick, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Smethwick and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Smethwick, Sandwell, England 01/21/2026 14:50

January 21: Problems at Virgin Media

Virgin Media is having issues since 07:20 PM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (58%)

    Internet (58%)

  2. Wi-fi (18%)

    Wi-fi (18%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Smethwick, Sandwell, England

The most recent Virgin Media outage reports came from the following cities: Birmingham, Oldbury, Dudley, Rowley Regis, Wolverhampton, Wednesbury, Walsall, Cradley Heath, West Bromwich, Brierley Hill, Solihull, Tamworth, Redditch, Sutton Coldfield and Smethwick.

Loading map, please wait...
City Problem Type Report Time
United KingdomBirmingham Internet
United KingdomBirmingham Internet
United KingdomBirmingham Wi-fi
United KingdomBirmingham Wi-fi
United KingdomBirmingham Wi-fi
United KingdomBirmingham Wi-fi

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Smethwick, England

Latest outage, problems and issue reports in Smethwick and nearby locations:

  • dan04harris Dan Harris (@dan04harris) reported from Walsall Wood, England

    Hi @virginmedia just wanted to get in touch as just got off the phone with the bereavement team. All I wanted is to transfer the account to my mum as my Dad has died. But have been told you have to close the account losing our emails & leaving us without service for up to a week

  • bodymanialtd Body Mania Ltd (@bodymanialtd) reported from Birmingham, England

    @vmbusiness my business broadband is down and I cannot take debit and credit card payments. Also the WiFi will randomly cut out on us. Could you please check this out. I have a essential business to run, and I am not as lucky as @richardbranson to ask for a bail out! Help us!

  • djneiljbham DJ Neil J Birmingham (@djneiljbham) reported from Wednesfield, England

    Loving all the people moaning their virgin media being down. Most being paid for by their parents! Stop moaning! Either they’ve had a major piece of equipment fail or they’ve been hacked. Be patient, and it will be sorted. Or move to another and only get slow 30mb broadband!

  • _auralaura_ 💎 (@_auralaura_) reported from Birmingham, England

    Virgin Media takes the piss lately with Wi-Fi going down constantly.

  • _auralaura_ 💎 (@_auralaura_) reported from Birmingham, England

    Virgin Media is down yet a-*******- gain. I'm off to bed.

  • Joppa_P Joe Poole (@Joppa_P) reported from Dudley, England

    Any chance of some broadband @virginmedia !! Only been down since Friday in my household!! Absolute joke! #virginbroadband

  • adamh3000 adam (@adamh3000) reported from Birmingham, England

    @DisneyFan1501 @virginmedia @Virgin Yeah it keeps going down here too

  • JtheB_DKP Jack The Biscuit 🏴󠁧󠁢󠁥󠁮󠁧󠁿 (@JtheB_DKP) reported from Birmingham, England

    @virginmedia • I need to speak with someone with regards my A/C The live chat isn’t working. Can someone please help ASAP

  • chaudhris Sanjay Chaudhri (@chaudhris) reported from Solihull, England

    @virginmedia @MoneyTelegraph trying to cancel services online impossible and no email to complain and calling 151 advises you to go back online. #poorcustomerservice

  • AndySnill Andy Collins (@AndySnill) reported from Wolverhampton, England

    @glesgapaul @virginmedia @IainDoesJokes @thewhitmore Yep I've never been one to let facts obscure a good joke!

  • chillaxed1 Marian Rist (@chillaxed1) reported from Birmingham, England

    @virginmedia had a new hub 4 arrive today . No text message for GO , set up following phone instructions. Still unable to connect and virgin media are not answering the phone to help me !!

  • gupe1979 Guy Peacock (@gupe1979) reported from Tamworth District, England

    @KiaNFFC A few of my colleagues at work has been struggling all week with Virgin Media so sounds like there is a few issues still

  • KeithT3103 Keith Tracy (@KeithT3103) reported from Birmingham, England

    @greg_adams23 @virginmedia Been longer than that I've had problems before and the price goes up and up and up......

  • adamh3000 adam (@adamh3000) reported from Birmingham, England

    @DisneyFan1501 @virginmedia @Virgin Yeah usually when it goes down it only seems to happen in one are so I'm not sure

  • EmmaJCasey Emma Casey (@EmmaJCasey) reported from Birmingham, England

    @virginmedia sort your damn WiFi out 🙄 useless! Drops out way too much!

  • abdulosman84 𓃮 AQO (@abdulosman84) reported from Birmingham, England

    @virginmedia fix up! You killing my vibe.

  • gibbons_craig93 Craig Gibbons (@gibbons_craig93) reported from West Bromwich, England

    @virginmedia Thanks, that link for issues in the area hadn't been working, but now it does and can see the engineers are close to resolving the issue. Many thanks 👍

  • zaynaa_98 Zayna 🧸 (@zaynaa_98) reported from Birmingham, England

    Why are virgin media so shit

  • a_murphyyy Andrew Murphy (@a_murphyyy) reported from Birmingham, England

    virgin WiFi deliberately making there WiFi shit so Richard Branson can blag some bailout money for that too... @virginmedia

  • wolvesmarc wolvesmarc (@wolvesmarc) reported from Dudley, England

    Virgin Media outage lasted about 1 minute and the shits trending.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • GlennTweedie Glenn Tweedie (@GlennTweedie) reported

    @virginmedia help! Phone line down two engineers visits later issue made worse by engineers no phone lines working still !

  • KellyHampSinger Kelly Hampson (@KellyHampSinger) reported

    @virginmedia please can you help, during this pandemic I, like a lot of people have been working from home. We have the worst internet so I lost my job. I now have a new job but my new boss is asking me to upgrade my internet but virgin doesn't go up our road! Can you help????

  • sana44311426 sana (@sana44311426) reported

    @virginmedia FIX UR ******* WIFI WTF

  • Mentalhealthjo5 Mental health journey (@Mentalhealthjo5) reported

    @virginmedia No, I tried to call and just had an automated response but my neighbour has and they have confirmed it is a local issues in my post code

  • MrBlueSkyFluter Phil the Fluter (@MrBlueSkyFluter) reported

    @virginmedia No. However, the My Virgin Media app informs me that there is a problem in the area which will not be fixed until tomorrow. I will use this app to report any further issues. Not happy that this is a regular problem.

  • Met_Head Rob Wills (@Met_Head) reported

    @virginmedia Are the servers down again? Loss of broadband again in Plymouth

  • Met_Head Rob Wills (@Met_Head) reported

    @virginmedia PL5 1EP service says no problems but I have been off since 1am

  • JoannaMarieHall Joanna Hall (@JoannaMarieHall) reported

    @wordsbypage @virginmedia @BTGroup Friends overseas who move house tell me how reliable their broadband is, or how cheap it is, or how quickly it is to install. None of this variably download speeds nonsense or three plus weeks for an installation, it’s consistent service & move in day installation.

  • KellyHampSinger Kelly Hampson (@KellyHampSinger) reported

    @virginmedia My house was only built 5 years ago on a small development of about 25 houses, we all registered but with only 25 properties the demand isn't there? Our internet is really bad and I'm worried it will cost me my job!

  • hoostie101 David Houston (@hoostie101) reported from Glasgow, Scotland

    @virginhelp I’ve been a virgin media customer for 25 years and am raging after receiving a massive hike in my monthly payments. My contract comes to an end and I’m minded to move. Can you call to discuss or provide complaints number.