Virgin Media Outage Report in Smethwick, Sandwell, England
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Smethwick come from postal codes B67.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Smethwick, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Smethwick and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
April 01: Problems at Virgin Media
Virgin Media is having issues since 12:00 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (8%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Smethwick, Sandwell, England
The most recent Virgin Media outage reports came from the following cities: Birmingham, Walsall, Oldbury, Dudley, Wolverhampton, Redditch, West Bromwich, Wednesbury, Bilston, Solihull, Tamworth, Smethwick, Willenhall, Rowley Regis and Halesowen.
| City | Problem Type | Report Time |
|---|---|---|
 Birmingham |
Internet | |
| Walsall |
Internet | |
| Birmingham |
Internet | |
| Birmingham |
TV | |
| Birmingham |
Internet | |
| Oldbury |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Smethwick, England
Latest outage, problems and issue reports in Smethwick and nearby locations:
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Jackie Scott
(@JackieScott_) reported
from
Dudley, England
@virginmedia where do I send a complaint to make sure I'm heard rather than repeatedly disconnected? #Frustration
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paul taylor
(@pdtathome) reported
from
Birmingham, England
@virginmedia I have a persistent broadband issue and can't contact customer support via the web site #help
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Will Cooling
(@willcooling) reported
from
Solihull, England
@virginmedia your TV Go App doesn't ******* work. Won't accept my login. Won't let me change it. Won't let me register a new account. ******* joke
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Chris Parkes
(@SurfWorks) reported
from
Kidderminster, England
@virginmedia I am trying to renew my media contract. I have been a Virgin customer since 2009. Any chance of getting someone to call me to sort this out?
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Carol Dickinson
(@carol_dd6) reported
from
Dudley, England
@virginmedia Another lie I was told then! Apparently they were sending transcripts from 2 online chats yesterday and 1 from today. I’m really disappointed with Virgin, I expect better customer service from such a big company.
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Evan Davis
(@EvanD) reported
from
Solihull, England
@virginmedia Is there an email address I can use instead? I can just tell them the address and send the photos and explain the problem. They turn up whenever and fix it (its on the street, so no one needs to be home) I’ve taped up the lower parts, but up higher it is hanging over a shop sign.
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Stuart McCullagh
(@stumccullagh) reported
from
Solihull, England
@virginmedia 45 mins on hold then cut off over 100 quid a month TV not working yet again!
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PhatSuppliUK
(@PhatSuppliUK) reported
from
Wolverhampton, England
@virginmedia Wow and your team just hung up on me as well Wow shocking behaviour How can I expand on an issue you are meant to look into?you told us it was a cable issue, you said you'd send someone to fix it You never did I'm sick of broken internet
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For my Family🖤
(@SummayahMuslima) reported
from
Wolverhampton, England
@virginmedia the Internet this covid lockdown xmas holiday has been appalling, service is terrible @VMSolutions_
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Andrew Tatton 🔰 #GlazersOut 🔰
(@adtatton) reported
from
Wythall, England
@virginmedia poor doesn’t come anywhere near the description needed for the service you provide for a long term customer who simply needs the OLD Superhub 2ac router replacing. I simply need a replacement sent quickly but must wait for an engineer on Tuesday 4th January.
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LOLZ N TING
(@Tommm_Currie) reported
from
West Bromwich, England
@virginmedia 6mbps download speed at the moment when ive upgraded to 350mbps... this is ridiculous, constant problems and advertising as the fasted.. and being told on your website that I need to wait 24 hours before you'll even look into booking an engineer..
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✿𝘓𝘢𝘥𝘺𝘑𝘢𝘪✿💙🤍🌟
(@BaggieBirdd66) reported
from
Birmingham, England
@virginmedia hi I need some help please. I need a box installed at my address and I'm hard of hearing so I find it difficult to use the phone. Is there any way I can book a engineer appointment online as that is easier for me. Thanks
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Paul Ley
(@paul_ley) reported
from
Tamworth District, England
Virgin media sim card is free and it's not worth it. It's really bad. Hardly ever get a signal when out when u do it's about 5mb
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Paul McDonough
(@FleeDoubleE) reported
from
Halesowen, England
@virginmedia Get this page after I log onto my account page. Which I'm trying to log onto so I can do a service check. I've cleared the cache and tried from my laptop get the same outcome
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Ashok Patel
(@AshokWhybother) reported
from
Birmingham, England
Why is virgin media in Walmley Sutton Coldfield Birmingham not working?
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Jodie
(@jodii_ox) reported
from
Birmingham, England
@virginmedia The internet is completely down, tried numerous restarts from the mains
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Carol Dickinson
(@carol_dd6) reported
from
Dudley, England
Gutted that I’ve renewed my mobile contract with @virginmedia I don’t think I’ve ever had such bad customer service before. I’m still waiting for transcripts from my chats yesterday to complain to the Ombudsman about them. I will not be renewing with them again!
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Nicky Rowe
(@nickywolko) reported
from
Dudley, England
@virginmedia new tv box Friday as mentioned before didn’t work Friday started working yesterday now today it’s off again! Done the status check says no problems said box was on standby. I did get a flicker of a program for less than a minute then no signal.
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Ashok Patel
(@AshokWhybother) reported
from
Birmingham, England
@virginmedia Hello Of course i need help. I can't watch terrestrial television progs either ,virgin box isn't working. Apparently, it's an issue in the area. I've been without tv since friday. I want some form of financial compensation
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Jodie
(@jodii_ox) reported
from
Birmingham, England
Hi @virginmedia, according to your website there’s no broad band issues in the B23 area but there definitely is 🙃
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Chris Burns
(@ChrisGBurns) reported
@BorisJohnson @virginmedia @O2 You campaigned to allow the others to reintroduce roaming fees. Idiot.
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Nicholas Diable
(@Defencebrief) reported
I'm guessing @virginmedia is having problems as my Internet isn't working & nor is their service status page.
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myopinion
(@travelmad75) reported
@NadineDorries @virginmedia @O2 Such rubbish. The EU cant legislate on what is clearly a company decision once you are out of the club. You guys can address the issue after you sort out the promised cheaper bills, food, VAT. Pretty sure though you wont do anything.
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ⓐneesa
(@aneesadreamer) reported
@virginmedia Unable to join the network
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⭐️🌳⭐️
(@TrickyTreesDave) reported
@BorisJohnson @virginmedia @O2 Trouble is you struggle to even get a signal with #O2 when you're in the #UK they're shocking, ive had no joy with there customer service either, never will i take another contract out with them what a complete waste of a contract....
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Falk
(@Falkunn) reported
@virginmedia Im going to do it again now but I've been down this road too many times that it feels like the boy who cried wolf. I Hope it helps, really I just want to stream and have a service that works, especially when it's the best you offer 🥲
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Alison Hough 〓〓🇪🇺🇫🇷 Stay Safe #seriouslyannoying
(@HoughAlison) reported
@NadineDorries @virginmedia @O2 Where is the evidence to support your assertion ?
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Stephen Barr ☮️🟨🟥 I stand with Jeremy Corbyn.
(@stephenbarr4) reported
@virginmedia @cherylwinch1 Same issue here and your link is not available.
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Anthony
(@shotinthedark19) reported
@virginmedia Result says there is 4g coverage in that area. Like I say I've been with you guys for a long time and always had decent signal there. Seems odd how 3g works fine but 4g doesn't.
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Alan Redhead
(@alan_redhead) reported
@BorisJohnson @virginmedia @O2 You look you have been roaming the streets you scruffy Tory tramp. Never trust a Tory tosser