Virgin Media Outage Report in Smethwick, Sandwell, England
Problems detected
Users are reporting problems related to: internet, tv and wi-fi.
The latest reports from users having issues in Smethwick come from postal codes B67.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Smethwick, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Smethwick and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
November 12: Problems at Virgin Media
Virgin Media is having issues since 11:00 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
-
Internet (42%)
-
TV (35%)
-
Wi-fi (11%)
-
Total Blackout (8%)
-
E-mail (3%)
-
Phone (1%)
Live Outage Map Near Smethwick, Sandwell, England
The most recent Virgin Media outage reports came from the following cities: Birmingham, Oldbury, West Bromwich, Redditch, Smethwick, Dudley, Walsall, Sutton Coldfield, Kidderminster, Wolverhampton, Tamworth, Brierley Hill, Stourbridge and Halesowen.
| City | Problem Type | Report Time |
|---|---|---|
 Birmingham |
Internet | |
| Oldbury |
Total Blackout | |
| Birmingham |
Total Blackout | |
| Oldbury |
Total Blackout | |
| Birmingham |
Wi-fi | |
| Birmingham |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Smethwick, England
Latest outage, problems and issue reports in Smethwick and nearby locations:
-
carl morgan
(@carl_morgan3) reported
from
Solihull, England
@virginmedia is there an issue with services in the B90 area. Cheers
-
🐺Wolfish
(@unit_1974) reported
from
Birmingham, England
@Matey30 @virginmedia Nothing less than I’ve come to expect from them. Service has been so bad which is why we’ve left their tv service. Had to keep the broadband for now due to limitations of other local providers. Now watching freeview…
-
Sharon Baker
(@DixeyBaker) reported
from
Birmingham, England
@virginmedia I appreciate your reply and I've done everything - its says no issues in the area but it said that yesterday and there was - I've had wrong service text come thru and all sorts- it's just not good enough
-
Matt Smith
(@MattyladKRO) reported
from
Birmingham, England
@virginmedia If they ring again I will cancel
-
Sarah James
(@gmb_sarahjames) reported
from
West Bromwich, England
@virginmedia major loss of service 2 days now on broadband and tv, can anyone explain why please. Happy to send details via DM
-
Evan Davis
(@EvanD) reported
from
Birmingham, England
@virginmedia I’ll try texting. I only have 1 bar of signal
-
Nas Mahmud
(@M5Mahmud) reported
from
Birmingham, England
@SkyUK Just like to say compared to @virginmedia and @bt_uk your customer service is absolutely SHITE!
-
Evan Davis
(@EvanD) reported
from
Birmingham, England
@virginmedia It’s only been in the past few weeks that it’s gotten so bad. I was getting updates 2 weeks ago from @EE saying they were doing work in my area, but have heard nothing since. Shame you don’t have wi-fi calling
-
Ash Corbett-Collins
(@corbettcollins) reported
from
Birmingham, England
@gaz112 @virginmedia That'll be the same @virginmedia that sends passwords out by post, complete with other sign in information. They're pretty much a joke at this point.
-
David Wright
(@Mr_PaintPots) reported
from
Solihull, England
@virginmedia As you can imagine, this has been discussed with many of your team, at length, with no resolution. The response is shambolic. Virgin is seemingly incapable of providing any service whatsoever in our case. Disappointing doesn't cover it, shockingly inept is a start.
-
Mat 🏳️🌈
(@EgglestonMathew) reported
from
Birmingham, England
@virginmedia It’s been an issue since we had it installed . Had 3 engineers visit. Never works at full speed
-
baggy
(@_baggyaaron) reported
from
Birmingham, England
@virginmedia fuming. Just been in his for half hour for someone to end the call as soon as they pick up. Awful service
-
Jack Turley
(@mastergamelad) reported
from
Dudley, England
@virginmedia You're call centers are terrible. Just got hung up on. having miss calls and rmails about "money i owe" which i do not. get back to me asap.
-
Leanne
(@hiltonleanne79) reported
from
Birmingham, England
Does anybody actually work at @virginmedia Customer Services! Have been on hold for over 20 mins on phone and is the second time I’ve had to call, no response on messaging either! Can anyone from @virginmedia assist before I raise this further with CEO @TomMockridgeVM
-
✨ Hannah ✨
(@bevvyxo_) reported
from
Solihull, England
Spent 45 mins on the phone to @virginmedia to agree a new contract. I didn’t receive the confirmation email as agreed so rang up to check only to be hold there was no record of it and they couldn’t honour it. 10/10 customer service there 🙄
-
Sasha Swapp
(@2108blondie) reported
from
Birmingham, England
@virginmedia Used to work for the company know all about rebooting after a fix. Just done *** and TiVo box again whilst still waiting for someone to answer the phone and it still doesn’t work. Absolutely shocking
-
Sharon Baker
(@DixeyBaker) reported
from
Birmingham, England
@virginmedia Broken again this morning after being ok eventually yesterday - managed to get through on the phones as it's still early - they are now checking and its been escalated and an engineer booked for Monday - progress of sorts!
-
Lady Gemma
(@BrummieGem) reported
from
Solihull, England
@virginmedia need to change their hold music - I’ve just listened to the same song 3 times!!! 😤 I’m sure they just want me to put the phone down!!! 🙉
-
Carl Ford 🐝 🏎⚽️🥊
(@TheCarlFord) reported
from
Kinvere, England
I can’t call you because @ThreeUKSupport are providing a crap service and have been for 3 weeks because of a bit of rain! Time to have a chat with @virginmedia @O2 @VodafoneUK I think, neither #Sky not #Three value customers. @Three_Is_Broken
-
Leanne
(@hiltonleanne79) reported
from
Birmingham, England
@virginmedia I’m sure you’re really sorry...sorted now without any help from yourselves. I do hope your CEO is aware of how shockingly abysmal your customer service is and I speak from experience.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
JustPokeNow
(@ChrisPo44928048) reported
@TimMcElligott4 @OffMyNoodles @virginmedia I am mid contract, so relying on their price increase to cancel. I will let the next DD process which covers my 30 notice to the end of the month and then cancel DD. I will follow up with a letter.
-
Trevor Ward
(@wardythemagpie) reported
@tanknet @virginmedia Cancel it mate. They will call you immediately because they might lose revenue.
-
chrisof1892
(@chris1892) reported
@virginmedia A week without any problems and boom service issues are back again. Pretty red lights on the Tivo box
-
JustPokeNow
(@ChrisPo44928048) reported
@TimMcElligott4 @OffMyNoodles @virginmedia I've put a complaint into trading standards. I really don't know what else to do. May just cancel DD and rely on my evidence that I have tried to cancel the contract. I'd love to have my day in court with them.
-
Mary Booth
(@MaryBoothOT) reported
@virginmedia .. more hours then agent said she had posted complaint and I would get a call within 24 hours! Why should I believe them. I as ready to accept one made by the person who should have phoned me back on Sunday. Guess I’m leaving after all. Have good package organised elsewhere.
-
Sara 💜
(@etAequitas) reported
@amul3t_ @virginmedia Terrible company 😩
-
Jordan
(@jordan_elkyy) reported
@virginmedia Hi there, How do you find it acceptable to charge for a technician to visit, when there has been a problem with your wifi for over 72 hrs and a consistent problem with the wifi for months, when we already pay for wifi that isnt working properly?
-
Paratez
(@Paratez) reported
@virginmedia why does it take minutes to enter a contract but days to cancel a contract? #dreadfullservice #Broadband
-
Jordan
(@jordan_elkyy) reported
@virginmedia Hi there, How do you find it acceptable to charge for a technician to visit, when there has been a problem with your wifi for over 72 hrs and a consistent problem with the wifi for months, when we already pay for wifi that isnt working properly?
-
Illy Mus 💙
(@illymus) reported
@virginmedia No, as no one answers. The next phone call I will be making will be to cancel as this is just ridiculous. It is constantly cutting out and I can't enjoy any TV