Virgin Media

Virgin Media Outage Report in Smethwick, Sandwell, England

Problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

The latest reports from users having issues in Smethwick come from postal codes B66.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Smethwick, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Smethwick and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Smethwick, Sandwell, England 03/18/2025 12:40

March 18: Problems at Virgin Media

Virgin Media is having issues since 10:40 AM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (55%)

    Internet (55%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (14%)

    Total Blackout (14%)

  4. TV (7%)

    TV (7%)

  5. E-mail (6%)

    E-mail (6%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Smethwick, Sandwell, England

The most recent Virgin Media outage reports came from the following cities: Birmingham, Walsall, Dudley, Redditch, Smethwick, Sutton Coldfield, Brierley Hill, Tamworth, West Bromwich, Solihull, Wolverhampton, Stourbridge, Oldbury, Wednesbury and Bromsgrove.

Loading map, please wait...
City Problem Type Report Time
United KingdomBirmingham Internet
United KingdomBirmingham Internet
United KingdomBirmingham Total Blackout
United KingdomBirmingham Internet
United KingdomBirmingham Wi-fi
United KingdomBirmingham E-mail

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Smethwick, England

Latest outage, problems and issue reports in Smethwick and nearby locations:

  • licklemouse Stuart Cockerill (@licklemouse) reported from Solihull, England

    @virginmedia So what happens now or am I being stupid or have you just left me in limbo like the phone call !!!

  • licklemouse Stuart Cockerill (@licklemouse) reported from Birmingham, England

    @virginmedia I’ve just wasted a whole hour sat on the phone with someone who had less than an a basic understanding of English what a waste of time only to be sent a new TiVo box who knows of this will work as she spent more time speaking to her work mates awful experience 😡

  • eurobob17 chris (@eurobob17) reported from Wolverhampton, England

    @virginmedia It's my media service to many price hikes been with you for 8years and new people get a deal for a quarter of the price I pay I want out way to expensive paying for a land line I dont use just because VM wont let me out of LL service

  • philwowski Philky (@philwowski) reported from Birmingham, England

    @virginmedia been on hold to cs for 20+ minutes. No tv service. Intermittent service for the last 4/5 weeks. I just want to watch tv. I pay £100s /yr and yet not getting the service expected. I think I will have to contact Sky for a comparison sad after 15 years

  • PRBloke Clive Reeves (@PRBloke) reported from Birmingham, England

    @Lionbites @virginmedia @SkyUK You’re very picky. We had no broadband service from @virginmedia yesterday morning and no phone yesterday evening. 20 minutes to answer a phone call. I think they’re all challenged for customer service

  • kittykatrollins Helen Rollins (@kittykatrollins) reported from Birmingham, England

    Poor customer service from @virginmedia this morning. Phoned to discuss fraudulent callers to my landline. First advise was to call #TPS, I carefully explained that I was already registered with them. He then said, let me give you a number. I diligently wrote it down. Who’s that

  • tfd1977 trev1874 (@tfd1977) reported from Birmingham, England

    @virginmedia on hold listening to crap music for hour then disconnected on hold again for 30 mins now anyone working in faults tonight

  • markhipwell1990 Mark Hipwell (@markhipwell1990) reported from West Bromwich, England

    @virginmedia So now I have to ring to cancel because that's too much or give you a chance to fix the price. Both take time out of my day when we only did this less then 2 months ago.

  • davebytheway Dave Bytheway (@davebytheway) reported from Wolverhampton, England

    @wolves_ink @virginmedia @Newey_7 @SkyHelpTeam @CoopEnergy have well and truly let us down, over charged, no communication and still waiting for a call back from last week! They are the worst I’ve encountered for this

  • ainsworth_neil Neil M Ainsworth (@ainsworth_neil) reported from Redditch, England

    @virginmedia No my wife works from home 2 days a week. She constantly gets logged out. No help from customer service. I have the agents ref number and the rough time of the call. Very disappointed

  • Griffomiester Stuart (@Griffomiester) reported from Willenhall, England

    @virginmedia Have a word with yourself, this has been going on for 12 months. How about you send an engineer to fix once and for all

  • ianl2001 Ian lee (@ianl2001) reported from Wolverhampton, England

    @virginmedia please explain customer service to me...on hold for 16 minutes, then cut off #jokeservice

  • littleanfield15 philwebster (@littleanfield15) reported from Tamworth District, England

    @virginmedia no email access still been like this since friday morning being told nothing very disappointed in the customer service receiving!just want some factual truthful information on when this will be resolved

  • lukiee Luke T (@lukiee) reported from Dudley, England

    @virginmedia I can’t get into my account online.. I have changed my password but it is still my my details are incorrect.. help

  • Tedtalks13 Teds (@Tedtalks13) reported from Aldridge, England

    @ukhomeoffice @BrandonLewis ive one all this in my investigation to the fraud in court tht has a fraud log failed by @ThamesVP; via EE and well virgin media refused to co operate: fraud is easy to catches frombasic start of internet "the signal" for any signal to connect it has to have data communication

  • davebytheway Dave Bytheway (@davebytheway) reported from Wolverhampton, England

    @wolves_ink @virginmedia @Newey_7 Our @SkyHelpTeam broadband hasn’t worked since installation despite calls and an attempted booster fix. Know how you feel mate

  • lukiee Luke T (@lukiee) reported from West Bromwich, England

    @virginmedia Still go having issues :(

  • gmb_sarahjames Sarah James (@gmb_sarahjames) reported from West Bromwich, England

    Really disappointed with @virginmedia call centre staff this evening, asking 10 times in the space of 20 minutes to speak to a supervisor to resolve an issue is not good enough

  • Kimbohud 🇬🇧Kimbo🇬🇧 (@Kimbohud) reported from Birmingham, England

    @virginmedia I have received a further two or three calls, following the request to remove one of the V boxes to save me some money, offering me different packages as a ‘loyal’ customer which would be costing me more! #youcouldntmakeitup 🙄

  • shannelchauhan Shannel - mummy of twins (@shannelchauhan) reported from Dorridge, England

    @virginmedia had issues for years......so many calls logged. Wifi doesnt cover whole house and is intermittent all day. Its frustrating. Just logging another call now. Used so much mobile data due to these issues. Never had an issue in this house until virgin.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • theollyolsson Steve Olsson 💎 (@theollyolsson) reported

    @virginmedia Hello there KF, thank you for getting back so promptly. Did ring back and got into your billing support. I then started to explain to the guy about my bill changing from £28 to £53.50. We probably talked/argued for 20 minutes with no joy

  • JohnRelen1 Badmanners (@JohnRelen1) reported

    @virginmedia Emergency line a hospital electrician has checked the equipment and nothing wrong with it

  • undies_sean Sean Underwood (@undies_sean) reported

    @virginmedia It's too much of a jump.... I'll now be paying over £100 a month if i stay, that's not affordable. However been on hold now for over an hour to your on line chat to leave..... customer service is also dreadful!!

  • theollyolsson Steve Olsson 💎 (@theollyolsson) reported

    @virginmedia He transferred me to a contract specialist who sorted it out in 5 mins, and credited me the difference back into myaccount that I had paid, the guy I first talked said they needed to investigate first,did mention he was in Asia and it’s a poor country but thanked Virgin for a job

  • RaviKapani1 Ravi Kapani (@RaviKapani1) reported

    @virginmedia Do you have a SLA on the fault....I am facing this issue from last 5 days...

  • Minky_monkey Minky (@Minky_monkey) reported

    @virginmedia @TwoPaddocks It would be lovely to watch something on Virgin - considering we're paying for a non existent service due to a faulty box. Despite spending nearly two hours talking to incompetent staff, a replacement still has not arrived.

  • GashB76 Gary (@GashB76) reported

    @JohnKaysCanoe @virginmedia The worst customer service I’ve ever experienced mate. Appalling.

  • Minky_monkey Minky (@Minky_monkey) reported

    @virginmedia @LutzSchueler @virginmedia I cannot explain the level of frustration this diabolical level of customer "service" causes. Why do you persist in overseas call centres who cannot resolve what should be straight forward issue.

  • SimonBewick Simon Bewick (@SimonBewick) reported

    @virginmedia No. Left hanging online for an hour with no reply. I have sent an email of complaint. Given this was part of your effort today to change my mind about leaving...not going well.

  • Phil_Keaveney Pilib Ó Geibheannaigh (@Phil_Keaveney) reported

    @virginmedia hi I am looking for some help regarding a recent letter I received ?