Virgin Media Outage Report in Smethwick, Sandwell, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Smethwick, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Smethwick and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
August 12: Problems at Virgin Media
Virgin Media is having issues since 01:40 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
-
Internet (54%)
-
Wi-fi (16%)
-
Total Blackout (15%)
-
E-mail (7%)
-
TV (6%)
-
Phone (2%)
Live Outage Map Near Smethwick, Sandwell, England
The most recent Virgin Media outage reports came from the following cities: Wolverhampton, Dudley, West Bromwich, Birmingham, Stourbridge, Tamworth, Kidderminster, Walsall, Cradley Heath, Sutton Coldfield, Oldbury, Solihull, Brierley Hill, Smethwick and Redditch.
| City | Problem Type | Report Time |
|---|---|---|
 Wolverhampton |
TV | |
| Dudley |
Internet | |
| West Bromwich |
Total Blackout | |
| West Bromwich |
Total Blackout | |
| Birmingham |
Internet | |
| Birmingham |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Smethwick, England
Latest outage, problems and issue reports in Smethwick and nearby locations:
-
Ashley Robert Scrivens
(@AshScrivens) reported
from
Birmingham, England
@virginmedia I haven’t really got anywhere, I wanted ideally to discuss the process I went through and what I was advised online placing my upgrade. I have contacted CD via text but i have just been told nothing can be done and pick a new tariff! Struggled to try raise a complaint also...
-
Steve Galloway
(@jedimasterob1) reported
from
Wolverhampton, England
@virginmedia Yes, it has since been resolved. This is not the first time I’ve had this issue and frequently not getting the speeds I am paying for. Not your happiest customer by any stretch of the imagination!
-
Simon Froggatt
(@FroggattSimon) reported
from
Solihull, England
@davo1982 @virginmedia Went down in B92 also Fudgy. Up again after 45 mins. Does crash too often
-
Fubz
(@Fubz21) reported
from
Dudley, England
5th time today @virginmedia has gone down, got zero work done and no response from customer services. Last straw for me this, as if I'm not under enough stress from work as it is!
-
Jason Hannon
(@Jasonhannon85) reported
from
Solihull, England
@virginmedia not sure who I’m supposed to be contacting on this but my phone service keeps going in and out is there a problem in Solihull?
-
jake.
(@jaw1992_) reported
from
Birmingham, England
@virginmedia sort your ******* broadband out. It’s every other day that it goes down, and is beyond a joke now.
-
Steve Galloway
(@jedimasterob1) reported
from
Wolverhampton, England
@virginmedia Yes, same issue as Monday evening and been advised no service until 11pm!
-
Omar Qureshi
(@omarqureshi) reported
from
Birmingham, England
@virginmedia What's the procedure if this isn't rectified? It's not a unusual request, yet I'm around 10 days without phone service.
-
Stuart McCullagh
(@stumccullagh) reported
from
Solihull, England
@virginmedia i give up now can't get through no broadband yet again I want my contract cancelled I'm paying for a service I never get! Will someone contact me I'm cancelling my direct debit not getting a penny more off me until i get broadband!
-
B67 dazza
(@b67dazza) reported
from
West Bromwich, England
Again @virginmedia your customer service makes me wonder how you survive as a business , I choose to wait to talk to someone as I have the time to atm and what happens as I patiently wait i get cut off .My deal is up soon youre on the back foot now to keep this customer
-
Jason Sheldon
(@Junction10) reported
from
Walsall Wood, England
@virginmedia It always used to. It sees my address from the postcode & gives me the house number and street to choose, then asks me to complete a form for you to contact me to tell me within 10 days if the service is available in my area. It used to be instant, but no-one ever did contact me.
-
. JAY!
(@JamieEveriss) reported
from
Dudley, England
@virginmedia can someone please advise me how I can make a complaint regarding a refund you owe me?
-
Jaymini Desai
(@JayminiDesai) reported
from
Solihull, England
@virginmedia am struggling to get through to anyone at virgin. It’s ridiculous. You have sent my SIM card to my old address and now I can not retrieve it or get in contact with you m. 2 hours on hold to be cut off. Messaged on chat and no response. Help!!!!!
-
Steve Galloway
(@jedimasterob1) reported
from
Wolverhampton, England
@virginmedia NO BROADBAND SERVICE AGAIN! 🤬
-
Stuart McCullagh
(@stumccullagh) reported
from
Solihull, England
I seem to speak to @virginmedia more than I do my kids , been on hold for just the 54mins now regarding the fast speed broadband i pay for but never get!
-
Fubz
(@Fubz21) reported
from
Dudley, England
@Angriper @virginmedia @SkyUK If I could get Sky here (at least decent speeds) I'd have switched years ago mate. Although, the way things are going, I'd be better off with poor download speed and uptime, rather than super fast speeds and always down.
-
Ashley Robert Scrivens
(@AshScrivens) reported
from
Birmingham, England
@virginmedia Sorry my tweet mentioned I contacted customer service via text. Asked for my complaint to be raised to a senior manager to discuss the upgrade process and wording, but was just offered a deadlock letter within 15 days! Not your procedure in your complaints code of practice..
-
Simon Froggatt
(@FroggattSimon) reported
from
Solihull, England
@virginmedia Wifi down AGAIN in b92... come on!
-
Ashley Robert Scrivens
(@AshScrivens) reported
from
Birmingham, England
@virginmedia I have just switched my parents over to you for broadband along with their 2 mobiles and I have a pending broadband order to be installed next week for my new house. So I’m extremely disappointed in how I’m being treated, I may have no option to cancel the lot.
-
Nigel Campbell
(@LegincBellion) reported
from
West Bromwich, England
@virginmedia my broadband has been down since 7 am this morning, what’s going on?
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
adi
(@adiDev0) reported
@virginmedia I tried to call your call centre to speak to some person, trying to make a complaint and check if we can resolve it somehow, but your line is busy. I really need this resolving quick please.
-
Marcel Bloodworth
(@MarcelBloodwor1) reported
@virginmedia Hi I want to leave for several reasons 1. Your customer services are non existent 2. You have doubled my bill 3. I can’t get hold of anyone to talk this through 4. The broadband continually trips out and I can’t get hold of anyone to discuss this either
-
Paul Adamczuk
(@PaulAdamczuk) reported
@virginmedia I’m experiencing very poor broadband speed today in Greenbank Edinburgh, are there any know issues?
-
Dr Lewis Herrington
(@herringtonlewis) reported
@virginmedia how am I supposed to cancel my account before the deadline when I can’t get through to your call centre and there is no email address to write to you? Can I send you a letter by post to cancel my broadband?
-
Dr.Bone R.S. OB/GYN I Created MMDMA in"96" Ret.Vet
(@BoneGyn) reported
@kingmacinchina @Zoompad @virginmedia I Had The Same Problem w/ Comcast Here Paying For a 175 Connection and Only Getting on Avg.30 At Best 50.. I Told Them I Will Be Suing Them For My Time Trying to Resolve Their Over Billing & Not Getting Close to What I Paid For.. My Rate $500 per Hr. I Told Them Before Hand !
-
SUNNY M
(@sunnym321) reported
@virginmedia Bear in mind this was an incident that happened in 2015/2016. It was 2016 where I received a letter of apology. Still it hasn't been removed from my credit history. Can you appreciate my frustration?
-
Demontoy
(@demontoy22) reported
@virginmedia your tech support is seriously the worst around, they clearly had no intention of listening to the issue I had and just wanted me to pay more for my package instead of fixing my broadband!
-
jushardwrote
(@jushardwrote) reported
@virginmedia tried to get through to your customer service team but the phone lines have been giving the message "our lines are busy, call back later" for the past three days? Are you no longer accepting calls?
-
joseph langton
(@jnlangton) reported
@peltonboy @virginmedia its shite when it goes down
-
Ben Theobald-Morgan
(@bentmdesign) reported
@virginmedia I've just been on hold for 45+ minutes just for someone to pick the phone up and put it straight down!!!! Furious is an understatement and when I try to ring back I get an automated 'We are very busy at the moment try again later' Not acceptable!