Virgin Media outages and service status in Smethwick, England

Problems in the last 24 hours in Smethwick, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Smethwick, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Smethwick, England

The most recent Virgin Media outage reports came from the following cities: Birmingham, Walsall, Solihull, Wolverhampton, Halesowen, Tamworth, West Bromwich, Wednesbury, Bromsgrove, Brierley Hill, Sutton Coldfield, Stourbridge, Bilston, Dudley, and Rowley Regis.

City	Problem Type	Report Time
Birmingham	Internet	7 hours ago
Walsall	Wi-fi	18 hours ago
Birmingham	TV	18 hours ago
Birmingham	Internet	22 hours ago
Birmingham	Internet	23 hours ago
Birmingham	Internet	1 day ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Smethwick, England

Latest outage, problems and issue reports in Smethwick and nearby locations:

• 
  Simon Neale (@nealesj) reported 6 minutes ago from Swindon, England

  @virginmedia Dear ‘RP,’ I find your tone unacceptable. I don’t care how many times you’ve had to repeat the statement; customers are paying for a service they’ve not been getting, so dial down your level of obnoxiousness please.

• 
  Alex (@laticwolf) reported 11 minutes ago from Bradmore, England

  @virginmedia good work 👏🏼 issues with WiFi being down constantly as soon as £7.50 monthly bill increases comes in! Currently on hour 5 of no internet and not due to be fixed before 1am 🙃

• 
  Chris Psaras (@chrispsaras) reported 12 minutes ago from Dudley, England

  @virginmedia no broadband since yesterday afternoon, told engineers were on route but still no update. Your offshore call centre is also unhelpful and not able to offer any further information. Please can you help?

• 
  Steve Lees (@measlewolf) reported 13 minutes ago from Dudley, England

  @virginmedia I understand that your systems were down last night, which happens, but I’ve been on hold for 30 mins this morning. We have a text to say it’s resolved but it isn’t. I just need to speak to someone please.

• 
  SorachiTim (@PolymathTim) reported 18 minutes ago from West Bromwich, England

  Zero Internet connectivity from @virginmedia now for pushing 12 hours. Resetting and/or powering down the hub does nothing, the diagnostic and fault tools just go round and around in an ever more boring circle. #LightningSpeedFarce

• 
  Steve Lees (@measlewolf) reported 25 minutes ago from Dudley, England

  @virginmedia I’m currently on hold. My mum is in her 70’s and waited in for an engineer only for them to send a text 10mins before to say you were coming in the 26th. The original appointment was the 21st and her TV service has been down for well over a week.

• 
  Stu Jones (@StuJonesMusic) reported 27 minutes ago from Kidderminster, England

  Hi @virginmedia, I am in Kidderminster, Worcestershire (DY11) and my Virgin Media broadband connection is very poor this week. I have checked your website & apparently there are no issues in my area. I have also restated my access point/router twice but no improvement.

• 
  Stuart McCullagh (@stumccullagh) reported 32 minutes ago from Solihull, England

  @virginmedia right I’ve had issues for nearly a month I’ve done the link there’s a problem with the TV box please can I speak to a human ? This is seriously taking the mick now

• 
  TheShannimal🔜#i70 (@TheShannimal_) reported 34 minutes ago from Kidderminster, England

  @MykeJD1 @virginmedia Gone down for a lot of people apparently

• 
  Phil Queenan (@philq001) reported 34 minutes ago from Birmingham, England

  @Ian66232919 @virginmedia @02 have been awful and the reception is non existent, especially any where near Villa Park. May as well not take my phone out.

• 
  shanny C 🌹 (@_shannonC) reported 36 minutes ago from Solihull, England

  @virginmedia haha you mean the same forum where they didn’t answer me for days last time, and they didn’t resolve anything???? waste of time. they told me to check the speed and check for area issues. absolutely awful customer service when i’ve been complaining about this for WEEKS now.

• 
  Ashley Day (@AshleyDay1971) reported 36 minutes ago from Woodside, England

  @virginmedia Internet down again, 3rd day I'm a row. Can't even check status on your website as its not loading properly. When will it be fixed?

• 
  ch Saqib (@saqibsvideos) reported 39 minutes ago from Birmingham, England

  @virginmedia I did, and told them everything what's been happening they goes we will sort out and I still getting emails from virgin I don't know why and problem is still there and bill getting delayed which I been told them about that and its keep happening since January

• 
  Satish Danny Paul (@________Danny) reported 40 minutes ago from West Bromwich, England

  @virginmedia i logged another complaint 1 to 2 weeks prior and heard nothing back. i was advised by cust service a month ago not to log a formal complaint and log an internal complaint instead

• 
  Martin Wilkinson (@MartinWilko) reported 44 minutes ago from Birmingham, England

  Virginmedia down Sutton Coldfield. National outage . Their website down, unable to report status. No reports or statements from Virgin media. Price rise of 13.8% #VirginMediaoutage @virginmedia

• 
  Stuart McCullagh (@stumccullagh) reported 44 minutes ago from Birmingham, England

  @virginmedia I’m going to but I know I won’t get anywhere anyway the customer never gets anywhere

• 
  Stuart McCullagh (@stumccullagh) reported 48 minutes ago from Solihull, England

  Had problems with my TV since September now can’t get any live football or movies @virginmedia

• 
  Satish Danny Paul (@________Danny) reported 50 minutes ago from West Bromwich, England

  @virginmedia Hi, after raising 2 complaints for being missold my contract, no investigation done by virgin, no outcomes received. i am now bing asked to request my data (dsar), investigate the issue myself listenening to the recordings and send proof to virgin to review. shocking cust service

• 
  Gordé 🦩 (@ReissOmari) reported 50 minutes ago from Birmingham, England

  Fed up of these “intermittent” problems with my @virginmedia broadband.

• 
  Stuart McCullagh (@stumccullagh) reported 54 minutes ago from Solihull, England

  Not only did I have to go out to watch the football because Sky Sports doesn’t work BBC has gone down so can’t even watch MOTD thanks @virginmedia

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Stephen Maddock (@stephenm68) reported 5 minutes ago

  @virginmedia We’ve been w/out home broadband (B91) for 16 days. No info why it’s taking so long to fix. Date keeps shifting- for a week it was 5 Aug, then shifted to v specific 12 Aug @ 15:08. Today’s text said engineer here & fixing it. Then went back to 12th. What is going on??

• 
  nigel (@redwallreality) reported 5 minutes ago

  @biggle1908 Virgin media broadband is excellent. Problems start when you phone them…if you understand Indians with a less than rudimentary ability to speak English, go for it.

• 
  Scotty Loadinson (@Pandor1caOpens) reported 6 minutes ago

  @virginmedia Once again your internet service in The Stoke on Trent area is atrocious. How many times am I going to have to perform a speed test to find out I'm not getting what we pay for? Boost the WiFi in Stoke-On-Trent & keep it consistent or we find another internet provider

• 
  Carl Difford (@CarlDifford) reported 6 minutes ago

  Hey @virginmedia - work on your customer service training. Renewed my contract this morning, then a salesman rings me this afternoon trying to sell me an upgrade. When I told him I’d just sorted my package, he simply cut me off without a further word! Good day to you, too, sir.

• 
  Kingfayvoor 💜 (@kingfayvoor) reported 7 minutes ago

  @Morris_Monye And virgin media would even want to compensate you when they have network issues, Infact you will be informed ahead

• 
  askandyouwillfindout (@1989kopite) reported 7 minutes ago

  @biggle1908 Stay away from virgin media, cancel sky TV, and get someone else to get tv in your household full package sky stream 50pm

• 
  Alan Roberts (@AlanRob68902430) reported 8 minutes ago

  @DarcKni68649817 @virginmedia There shite ran by a company in the Philippines there is NO customer services anymore

• 
  Green jello (@Greenje84616605) reported 10 minutes ago

  @biggle1908 I’ve been with virgin media for 15 years now no issues whatsoever other than they cut the power to my old WiFi router which left me with no internet connection at all . They done this because I told them my WiFi box was fine I didn’t need to upgrade. I pay £78 pm just for interne

• 
  Tony Davies (@Davies20Tony) reported 11 minutes ago

  @SwanGirlH @virginmedia Im having the same issues Hayley. Spoke to Virgin today and tried a factory reset but to no avail. Got a technician coming out to try and sort it tomorrow.

• 
  Ian Martin (@Ryhope_Wood) reported 12 minutes ago

  @virginmedia I need your help. I am having a nightmare with Hub 5.