Virgin Media Outage Report in Smethwick, Sandwell, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Smethwick, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Smethwick and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (20%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Smethwick, Sandwell, England
The most recent Virgin Media outage reports came from the following cities: Birmingham, Oldbury, Wolverhampton, Brierley Hill, West Bromwich, Bilston, Tamworth, Walsall, Dudley, Solihull, Sutton Coldfield, Rowley Regis, Wednesbury, Cradley Heath and Redditch.
| City | Problem Type | Report Time |
|---|---|---|
 Birmingham |
||
| Birmingham |
Internet | |
| Birmingham |
Total Blackout | |
| Birmingham |
Wi-fi | |
| Birmingham |
Internet | |
| Birmingham |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Smethwick, England
Latest outage, problems and issue reports in Smethwick and nearby locations:
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Steve Galloway
(@jedimasterob1) reported
from
Wolverhampton, England
@virginmedia Yes, same issue as Monday evening and been advised no service until 11pm!
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. JAY!
(@JamieEveriss) reported
from
Dudley, England
@virginmedia can someone please advise me how I can make a complaint regarding a refund you owe me?
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Ian Dodd
(@VINCIFMIanD) reported
from
Bromsgrove, England
@virginmedia There seems to be an issue with your WiFi in Perton (Wolverhampton WV6). The problem has gone from intermittent, to no reception at all.
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Ashley Robert Scrivens
(@AshScrivens) reported
from
Birmingham, England
@virginmedia Sorry my tweet mentioned I contacted customer service via text. Asked for my complaint to be raised to a senior manager to discuss the upgrade process and wording, but was just offered a deadlock letter within 15 days! Not your procedure in your complaints code of practice..
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Stuart McCullagh
(@stumccullagh) reported
from
Solihull, England
@virginmedia internet down again 6 days in a row now!
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B67 dazza
(@b67dazza) reported
from
West Bromwich, England
Again @virginmedia your customer service makes me wonder how you survive as a business , I choose to wait to talk to someone as I have the time to atm and what happens as I patiently wait i get cut off .My deal is up soon youre on the back foot now to keep this customer
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Liam
(@jonesl90) reported
from
Halesowen, England
@virginmedia hi, our v6 box keeps freezing/rebooting and having issues with recordings where they freeze and have to turn it off and restart it before it works again. Hard reset done tonight we couldn’t even turn box off using remote. Can you help please?
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Simon Froggatt
(@FroggattSimon) reported
from
Solihull, England
@virginmedia Wifi down AGAIN in b92... come on!
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Jason Hannon
(@Jasonhannon85) reported
from
Solihull, England
@virginmedia not sure who I’m supposed to be contacting on this but my phone service keeps going in and out is there a problem in Solihull?
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Ashley Robert Scrivens
(@AshScrivens) reported
from
Birmingham, England
@virginmedia I haven’t really got anywhere, I wanted ideally to discuss the process I went through and what I was advised online placing my upgrade. I have contacted CD via text but i have just been told nothing can be done and pick a new tariff! Struggled to try raise a complaint also...
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Nigel Campbell
(@LegincBellion) reported
from
West Bromwich, England
@virginmedia my broadband has been down since 7 am this morning, what’s going on?
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Ashley Robert Scrivens
(@AshScrivens) reported
from
Birmingham, England
@virginmedia I have just switched my parents over to you for broadband along with their 2 mobiles and I have a pending broadband order to be installed next week for my new house. So I’m extremely disappointed in how I’m being treated, I may have no option to cancel the lot.
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jake.
(@jaw1992_) reported
from
Birmingham, England
@virginmedia sort your ******* broadband out. It’s every other day that it goes down, and is beyond a joke now.
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Stuart McCullagh
(@stumccullagh) reported
from
Solihull, England
@virginmedia i give up now can't get through no broadband yet again I want my contract cancelled I'm paying for a service I never get! Will someone contact me I'm cancelling my direct debit not getting a penny more off me until i get broadband!
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Stuart McCullagh
(@stumccullagh) reported
from
Solihull, England
I seem to speak to @virginmedia more than I do my kids , been on hold for just the 54mins now regarding the fast speed broadband i pay for but never get!
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Steve Galloway
(@jedimasterob1) reported
from
Wolverhampton, England
@virginmedia Yes, it has since been resolved. This is not the first time I’ve had this issue and frequently not getting the speeds I am paying for. Not your happiest customer by any stretch of the imagination!
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Keats
(@GameAndClay) reported
from
Dudley, England
@virginmedia Thanks Virgin, it’s been emotional to say the least, I think Vouchers are a good way to say sorry @virginmedia as a new customer it says you value the trust i can put in to our future relationship. Thoughts?
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Steve Galloway
(@jedimasterob1) reported
from
Wolverhampton, England
@virginmedia NO BROADBAND SERVICE AGAIN! 🤬
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Jaymini Desai
(@JayminiDesai) reported
from
Solihull, England
@virginmedia am struggling to get through to anyone at virgin. It’s ridiculous. You have sent my SIM card to my old address and now I can not retrieve it or get in contact with you m. 2 hours on hold to be cut off. Messaged on chat and no response. Help!!!!!
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Jason Sheldon
(@Junction10) reported
from
Walsall Wood, England
@virginmedia It always used to. It sees my address from the postcode & gives me the house number and street to choose, then asks me to complete a form for you to contact me to tell me within 10 days if the service is available in my area. It used to be instant, but no-one ever did contact me.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Ryan masters
(@ryanmasters787) reported
@virginmedia are the worst broadband provider in the whole of England from their rude staff to their appalling service not to mention the constant Up and down broadband. And you have the audacity to ask for £250 to cancel the service within the first month.
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Elliot Cohen. We're doomed.
(@labenal1) reported
@virginmedia Why can't I phone you to report a problem? Your online help doesn't resolve my problem, and the only number I can find has a recorded message telling me to go online. For Heavens sake I just want to talk to someone!!!!!!!!!!
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/* Michael D O'Shea */
(@MichaelDOShea) reported
@virginmedia You’re not here to help! No one ever helps. There aren’t even virgin media stops anymore and the only options are stupid automated online chat bots and unmanned phone systems, all of which are designed to waste my time. Please phone me, you have my number #virginmedia
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Christopher Z. Dlamini #RNLD
(@chris_dlamini) reported
@virginmedia in 2021 customers still need to write to you to terminate a contract. And when they do, you do not action that, yet keep taking money or attempting to. What is going on?
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Neil Aldis
(@Mondayding) reported
@virginmedia I would, but the password is saved on my computer and I don't remember it. So, aha, I can't. It won't be outage. Works all day, gets to the evening when 4 people are using the internet and - bang - down it goes.
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SusieOC
(@susie_oc) reported
@virginmedia Yesterday customer service said installation would be sorted in 24 hrs. I would be contacted this morning. Nothing heard. Just spent an hour being passed around different departments who had no idea what was happening. Massive incompetence and customer service fail @virginmedia
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Teganlea
(@Teganleaaa) reported
@virginmedia Seriously this is always the same thing and there is never a fault. Your service is just disgraceful.
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Darren England
(@DazzaEngland) reported
@vmbusiness not an email or call to say you won’t be making your installation appointment! Great way to start with a new customer and business. Oh well I won’t get home now till 8pm cheers virgin!! #brokenPromises
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8bitnitwit
(@8bitnitwit) reported
@DeliverooHelp I've cleared the cache and tried it in two different browsers now. Do you think the problem's at your end or with Virgin Media?
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vicki kielty
(@vikk1978) reported
@virginmedia currently have a blank tv screen followed the steps on the website but no change, live chat can't help, do what do I do?