Virgin Media Outage Report in Smethwick, Sandwell, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Smethwick, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Smethwick and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (21%)
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Total Blackout (11%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Smethwick, Sandwell, England
The most recent Virgin Media outage reports came from the following cities: Birmingham, Oldbury, Rowley Regis, Halesowen, Stourbridge, Wolverhampton, Walsall, Redditch, Solihull, Sutton Coldfield, Tamworth, West Bromwich, Dudley, Brierley Hill and Bilston.
| City | Problem Type | Report Time |
|---|---|---|
 Birmingham |
Internet | |
| Birmingham |
Internet | |
| Birmingham |
Internet | |
| Oldbury |
Internet | |
| Birmingham |
Internet | |
| Birmingham |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Smethwick, England
Latest outage, problems and issue reports in Smethwick and nearby locations:
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Stuart McCullagh
(@stumccullagh) reported
from
Solihull, England
I seem to speak to @virginmedia more than I do my kids , been on hold for just the 54mins now regarding the fast speed broadband i pay for but never get!
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J. Paul Murdock
(@jpaulmurdock) reported
from
Dudley, England
@virginmedia Was going to ask what problem was with your TV service in Wall Heath, West Mids. But looks like large swathes of country is down. Error code W02 doesnt mean anything. (Can't your service cope with warm weather?) No hope of watching @GreggAWallace and Masterchef Final
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james avfc
(@jamesgrvilla) reported
from
Birmingham, England
@virginmedia could someone please get in touch with me as our broadband is going down at least every other day and it’s not good enough
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Sue Hartley RGN 🌈
(@Happysmiler64) reported
from
Solihull, England
@virginmedia is it possible that I will actually speak to someone about my woeful service. Have been waiting 38 minutes so far. #frustratedNHSworker
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Steve Galloway
(@jedimasterob1) reported
from
Wolverhampton, England
@virginmedia NO BROADBAND SERVICE AGAIN! 🤬
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Ian Aspley
(@idaspley) reported
from
Halesowen, England
@virginmedia taking a long time to answer got an issue that needs to be resolved over the phone
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Bönes Esq.
(@bonesjones) reported
from
Dudley, England
@thesturge @bt_uk @virginmedia We dumped them 18 months ago, it was a nightmare. Good riddance to bad (very expensive) rubbish.
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Mr Smith
(@smithy653) reported
from
Birmingham, England
@virginmedia I have says no issues but it’s intermittent
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Mr Smith
(@smithy653) reported
from
Birmingham, England
@virginmedia It says no known issue but the faults intermittent
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Mr Smith
(@smithy653) reported
from
Birmingham, England
@virginmedia Yes the problem has been ongoing for the last 2 weeks
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Ian Dodd
(@VINCIFMIanD) reported
from
Bromsgrove, England
@virginmedia There seems to be an issue with your WiFi in Perton (Wolverhampton WV6). The problem has gone from intermittent, to no reception at all.
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SueD
(@SusanDaisley) reported
from
Birmingham, England
@virginmedia I’ve been trying to get through to customer services for 20 mins and got cut off, now 35 mins. Is there anyone there?
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Stuart McCullagh
(@stumccullagh) reported
from
Solihull, England
@virginmedia internet down again 6 days in a row now!
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Ashley Robert Scrivens
(@AshScrivens) reported
from
Birmingham, England
@virginmedia Sorry my tweet mentioned I contacted customer service via text. Asked for my complaint to be raised to a senior manager to discuss the upgrade process and wording, but was just offered a deadlock letter within 15 days! Not your procedure in your complaints code of practice..
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Steve Galloway
(@jedimasterob1) reported
from
Wolverhampton, England
@virginmedia Yes, same issue as Monday evening and been advised no service until 11pm!
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Liam
(@jonesl90) reported
from
Halesowen, England
@virginmedia hi, our v6 box keeps freezing/rebooting and having issues with recordings where they freeze and have to turn it off and restart it before it works again. Hard reset done tonight we couldn’t even turn box off using remote. Can you help please?
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Keats
(@GameAndClay) reported
from
Dudley, England
@virginmedia Thanks Virgin, it’s been emotional to say the least, I think Vouchers are a good way to say sorry @virginmedia as a new customer it says you value the trust i can put in to our future relationship. Thoughts?
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Stuart McCullagh
(@stumccullagh) reported
from
Solihull, England
@virginmedia i give up now can't get through no broadband yet again I want my contract cancelled I'm paying for a service I never get! Will someone contact me I'm cancelling my direct debit not getting a penny more off me until i get broadband!
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nicola titley
(@nickit81) reported
from
West Bromwich, England
@virginmedia why am I not getting any help for the past 4 weeks for intermittent broadband when I call all I get is monitor for the next 24 hours I am getting no help whatsoever but you will want me to pay my bill on time your service and customer service is disgusting
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Jaymini Desai
(@JayminiDesai) reported
from
Solihull, England
@virginmedia am struggling to get through to anyone at virgin. It’s ridiculous. You have sent my SIM card to my old address and now I can not retrieve it or get in contact with you m. 2 hours on hold to be cut off. Messaged on chat and no response. Help!!!!!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Karen King
(@KarenKi82032048) reported
@virginmedia - problems with downloading emails, when will this be fixed
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Elaine Ford
(@FordLainey) reported
@virginmedia Yes of course - 16 mins on hold and bet no one can help
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Navdeep Heer
(@__Heer__) reported
@virginmedia Drain blockage - This problem was reported on the 16th August @richardbranson @LutzSchueler. 1/4 of the year has gone and you still ain’t fixed the problem
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Gemma Louise Butler
(@Gem_Gem_Louise) reported
@virginmedia I AM NOW SPEAKING TO OFCOM, THE CAB AND CEDR ABOUT THIS COMPLAINT. THEY HAVE SAID THAT I NEED TO REQUEST THE CALLS AND ALL OF MY NOTES AS I AM IN THE RIGHT
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Lee
(@Smig3108) reported
@virginmedia Do you know it's a further cabling issue or are you just guessing? Stop trying to answer things you know nothing about. It is just more rubbish I have to listen to. It says more that you have a job trying to answer negativity on Social Media. Defending the indefensible.
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steve isaac
(@steveis51068398) reported
@virginmedia I've tried both and still only as good as what I was getting with 200mb I cant sign into my account as there's a problem with that and customer service keep saying they will get back to me but they don't the only thing that works properly is virgin media taking payment not good
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Jerome HOARAU
(@jero974) reported
@virginmedia Yes I did and I got a message that they are issues in my area since yesterday.
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Terry Hooper-Scharf
(@blacktowercg) reported
@virginmedia I had no phone for eight (8) days and today I get a bill for for over £70?? I think I will be keeping broadband for now and getting rid of the phone. Insult and bad joke all in one.
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Ranjith Mahamani
(@consultphysio) reported
from
Peterborough, England
@virginmedia Permission is not the problem it’s your third party availability as the work is scheduled for several different days and no one turned up! Frankly say “we cannot always provide as promised” advertise that statement. I don’t set dates you do and fail to act!
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Ranjith Mahamani
(@consultphysio) reported
from
Peterborough, England
@virginmedia Citing delay in external work by your own third party contractors! Frankly waiting over 45days next installation scheduled for the 17th October but I am confident you guys will cancel again1/2