Virgin Media Outage Report in Smethwick, Sandwell, England
Why is my Virgin Media service not working?
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Smethwick come from postal codes B67 .
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
Problems in the last 24 hours in Smethwick, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Smethwick, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
April 3: Problems at Virgin Media
Virgin Media is having issues since 06:40 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
- Internet (56%)
- Wi-fi (21%)
- Total Blackout (10%)
- TV (8%)
- E-mail (4%)
- Phone (2%)
Live Outage Map Near Smethwick, England
The most recent Virgin Media outage reports came from the following cities: Walsall, Birmingham, Oldbury, Wolverhampton, West Bromwich, Dudley, Wednesbury, Bilston, Solihull, Tamworth, Smethwick, Willenhall, Rowley Regis, Halesowen, and Stourbridge.
| City | Problem Type | Report Time |
|---|---|---|
 Walsall
|
TV | 2 hours ago |
|
Birmingham
|
Internet | 1 day ago |
|
Birmingham
|
Internet | 1 day ago |
|
Oldbury
|
1 day ago | |
|
Birmingham
|
Internet | 1 day ago |
|
Birmingham
|
Internet | 1 day ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Smethwick, England
Latest outage, problems and issue reports in Smethwick and nearby locations:
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Shannel - mummy of twins (@shannelchauhan) reported from Dorridge, England@virginmedia had issues for years......so many calls logged. Wifi doesnt cover whole house and is intermittent all day. Its frustrating. Just logging another call now. Used so much mobile data due to these issues. Never had an issue in this house until virgin.
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Malcolm Whittaker (@malcolmwhittak2) reported from Birmingham, England@jwhitt1970 @virginmedia @TomMockridgeVM Hi Joe Virgin Media and Mr Mockridge think about money in the bank, Customer service isn't on the agenda, it feels like authorised theft as all the time and effort on the phone is time lost with no evidence relating to performance. #CustomerService
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🇬🇧Kimbo🇬🇧 (@Kimbohud) reported from Birmingham, England@virginmedia I have received a further two or three calls, following the request to remove one of the V boxes to save me some money, offering me different packages as a ‘loyal’ customer which would be costing me more! #youcouldntmakeitup 🙄
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Dr Emma Neachell (@thephdrunner) reported from Birmingham, England@virginmedia I’m getting an access denied error message. A quick google suggests this is a common issue.
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trev1874 (@tfd1977) reported from Birmingham, England@virginmedia on hold listening to crap music for hour then disconnected on hold again for 30 mins now anyone working in faults tonight
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Malcolm Whittaker (@malcolmwhittak2) reported from Birmingham, England@virginmedia @TomMockridgeVM We are currently moving house and trying to cancel our account unfortunately the call agents think it's funny to keep a client on the phone for 3 hours even more so they are happy to direct us to a department that is closed which terminates a call.
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Luke T (@lukiee) reported from Dudley, England@virginmedia I can’t get into my account online.. I have changed my password but it is still my my details are incorrect.. help
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Mark Hipwell (@markhipwell1990) reported from West Bromwich, England@virginmedia So now I have to ring to cancel because that's too much or give you a chance to fix the price. Both take time out of my day when we only did this less then 2 months ago.
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Chris Picken (@chrispicken) reported from Wolverhampton, England@HannahWestwood @virginmedia It’s on, it’s just slow. Supposed to be 350 and I’m getting 20.
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Philky (@philwowski) reported from Birmingham, England@virginmedia been on hold to cs for 20+ minutes. No tv service. Intermittent service for the last 4/5 weeks. I just want to watch tv. I pay £100s /yr and yet not getting the service expected. I think I will have to contact Sky for a comparison sad after 15 years
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Sharon Baker (@DixeyBaker) reported from Birmingham, England@virginmedia trying to get some help with my router and I'm on hold for 20 mins then get cut off - no chat facility available and no email help - rather frustrating !
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Teds (@Tedtalks13) reported from Aldridge, England@ukhomeoffice @BrandonLewis ive one all this in my investigation to the fraud in court tht has a fraud log failed by @ThamesVP; via EE and well virgin media refused to co operate: fraud is easy to catches frombasic start of internet "the signal" for any signal to connect it has to have data communication
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chris (@eurobob17) reported from Wolverhampton, England@virginmedia It's my media service to many price hikes been with you for 8years and new people get a deal for a quarter of the price I pay I want out way to expensive paying for a land line I dont use just because VM wont let me out of LL service
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Ian lee (@ianl2001) reported from Wolverhampton, England@virginmedia please explain customer service to me...on hold for 16 minutes, then cut off #jokeservice
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Kate Gordon (@Kagey_infohub) reported from West Bromwich, England@virginmedia Not sure tbh- it took at least 2 hours for the update to complete. Our connection frequently drops and is slow.
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Stuart (@Griffomiester) reported from Willenhall, England@virginmedia Have a word with yourself, this has been going on for 12 months. How about you send an engineer to fix once and for all
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Stuart Cockerill (@licklemouse) reported from Solihull, England@virginmedia So what happens now or am I being stupid or have you just left me in limbo like the phone call !!!
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Clive Reeves (@PRBloke) reported from Birmingham, England@Lionbites @virginmedia @SkyUK You’re very picky. We had no broadband service from @virginmedia yesterday morning and no phone yesterday evening. 20 minutes to answer a phone call. I think they’re all challenged for customer service
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Sharon Baker (@DixeyBaker) reported from Birmingham, England@virginmedia Thanks for replying! The green light keeps flashing which its never done - we had an outage in B14 yesterday- my internet is working and we have rebooted but its still flashing
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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AY80 Obs_Con.Ryder (@AY70_Obs) reported@virginmedia you have the worst customer service experience i have ever experienced..third person now to cancel all my subscriptions & still cant get the message i have had enough and I’m leaving … worse customers experience to-date well done i wont be back or recommending you
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BeccaSomething (@BeccaSomething) reported@virginmedia Hi, I am in contact with someone from the forum who wants to get an engineer out asap. Said the issues they can see is something that cannot be fixed remotely. 🤞fingers crossed this will fix it.
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Anne Greensmith 💙 (@snowleopardess) reported@virginmedia Hi. Are there any issues with broadband in the SE8 area this afternoon? Your service checker says not but we have no BB.
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Dominic (@domlepagegsy) reported@virginmedia Hi, still no service in SO224DN for 24 hours. Can you check please?
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Mark linley (@Lordlinley) reported@hannahp1987 @virginmedia Iv had an engineer out twice still no good I’m reporting virgin to ofcom how can u sale 1gig BB and get minimal speak also check virgin media forums all having same issues
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Steven Fawcett | | 🐾 | First Minister of Mars | (@StevenFawcett_) reported@mandeepnayee @virginmedia 7 months it took them to agree to cut me off, they are the worst company I have ever had for broadband. I wish you better luck Mandeep 👍🙏
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Hi (@A_Person_Ish) reported@virginmedia @virginhelp your website is utter ****.....
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Duncan Smith (@edward036) reported@virginmedia Why do I have to wait for 3 weeks for a manager to come out with his laptop to come out to fix My broadband installation issue.He was due yesterday but you cancelled him until 10th March!!
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Stacey Davies (@StaceydDavies) reported@virginmedia no dial tone at number 11, SA12 6PL. Checked online for issues but it’s saying there aren’t any. Please can you check the status, as this phone line is also linked to an emergency lifeline
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GPENMAN (@GPENMAN5) reported@virginmedia been waiting 3hrs to get through to customer relations?