Virgin Media Outage Report in Smethwick, Sandwell, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Smethwick, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Smethwick and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Smethwick, Sandwell, England
The most recent Virgin Media outage reports came from the following cities: Birmingham, Walsall, Oldbury, Tamworth, West Bromwich, Rowley Regis, Halesowen, Stourbridge, Wolverhampton, Redditch, Solihull, Sutton Coldfield, Dudley, Brierley Hill and Bilston.
| City | Problem Type | Report Time |
|---|---|---|
 Birmingham |
Internet | |
| Birmingham |
Wi-fi | |
| Walsall |
Total Blackout | |
| Birmingham |
Internet | |
| Oldbury |
Wi-fi | |
| Birmingham |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Smethwick, England
Latest outage, problems and issue reports in Smethwick and nearby locations:
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💎
(@_auralaura_) reported
from
Birmingham, England
Virgin Media are ******* shit. Wi-Fi and TV keeps going on and off so now my laptop has just decided that it's not going to connect anymore.
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alan bains
(@alandolittle) reported
from
Birmingham, England
@virginmedia no broadband no tv call centre cut me off after 30 min waiting please help
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Mark Northall
(@Mark_Northall) reported
from
Tamworth District, England
@virginmedia I finally had a response now waiting for a techie to get back to me - I still don’t think I should gave to pay for a service I’m not receiving (High speed internet)
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miya
(@miyajhay9) reported
from
Wolverhampton, England
@virginmedia I’m tired of shocking connection. I’m working from home and I need a stable internet connection, not one that keeps cutting out ever few minutes. You’re happy to take our money every month but whenever I call you never fix it
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Craig
(@cra1gs) reported
from
Birmingham, England
@virginmedia your customer service is awful. Emma was damn right rude on the phone and cut me off on purpose. I suggest is retrained on customer service skills as she has none. There is no need to be patronising to a customer.
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Claire B 🙌🙌
(@KittykatClaire) reported
from
Willenhall, England
Oh No my internet isn't working and I only have a bit off data left. thank you @virginmedia its probably the worst time for you to break when we all have to stay in..
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Carolina
(@CarolinaEvil2) reported
from
Solihull, England
@virginmedia @MoneyTelegraph @virginmedia @MoneyTelegraph thank you telegraph for your article, I thought I was the only one to have issues with Virgin media, twice I have had issue with an mistake in my bill, not been able to received propers answer nobody seems to care there.
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Evan Davis
(@EvanD) reported
from
Birmingham, England
@virginmedia All fixed, but very poor communication about the fault :-/
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Old and Gold
(@Joninwhite) reported
from
Wolverhampton, England
@wickwarwolf @btsport One hour and a half wait on the phone today to cancel sports package on Virgin Media. If I want to add it back on it would take 2 minutes online. #virginmedia
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고양이⁷
(@ItssssKookieee) reported
from
Birmingham, England
@virginmedia please sort out your god damn broadband, this is the 5th day in a row I've had to keep resetting my internet 🙄
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Richie 11 Batch
(@RichieZuLuBatch) reported
from
Birmingham, England
@virginmedia what the hell is wro with your broadband it keeps coming on off on off it’s dog shit
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Lysander
(@Lysander_16) reported
from
Wednesfield, England
@virginmedia For now everything seems to be okay. Just frustrating when you're trying to stream and the internet does down for 7 hours.
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Dave
(@NamelessWookie) reported
from
Solihull, England
@virginmedia it’s all good telling me I can get the 1 gig service but when you try to do things online, the site says you can’t change package online. #usefull
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고양이⁷
(@ItssssKookieee) reported
from
Birmingham, England
@virginmedia my broadband has been down all day & have tried everything to get it back on. Please help..
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💎
(@_auralaura_) reported
from
Birmingham, England
@MultiCallum @virginmedia It's so frustrating. The internet and TV has been turning on and off constantly, and yet they say there's no issues on their site.
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Andrew Horton
(@villandrew) reported
from
Solihull, England
@virginmedia Your customer service is always shite
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Jason Blakey
(@jasonpblakey) reported
from
Birmingham, England
@AaronTheClarke @virginmedia That’s awful. They are a terrible company to deal with. Good luck getting it sorted
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Vadic Hoszko
(@VHoszko) reported
from
Dudley, England
Country being on lockdown....no problem, in the garden tending to the fruit and Veg, keeping safe and isolating....no problem, going shopping for my dad who’s 93....no problem, not being able to watch Netflix because Virgin media is ****..big problem @virginmedia @richardbranson
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Scott Billing
(@bilbody) reported
from
Birmingham, England
@virginmedia hi. I had to unplug my router and now it’s not working. Can’t seem to get through or fix the issue through your site. Help.
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💎
(@_auralaura_) reported
from
Birmingham, England
So Virgin Media is now completely down by the seems of it and my TV is being affected. They seriously need to sort this out, they know people are stuck at home right now.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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XVintoreZ
(@_xVintoreZ) reported
@DanExert @virginmedia I have been having the same problem for over 5 weeks now, they have done nothing but push the fix date back, 3 times. Sadly I’m not able to get the buisness gigabit. But still, £50 a month for 220/25 And I’m getting at most 5/7 Ridiculous. Hope yours is fixed soon bud.
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Alan Whitehead
(@nffcbigalan1978) reported
@BeckyEverson @SkyUK @virginmedia Common theme Rebecca. They really aren’t all they crack up to be. As soon as I renewed my contract and they tied me in for 18 months, that’s when the issues started. Intermittent signal. Devices kicked off randomly, even at 2am with no one else using it. 40+ phone calls later
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Dr. Renuka Mudunuri
(@nanipals) reported
@virginmedia What about VM unstable, unreliable service. Internet is dropping when we use zoom or teams call for more than a few minutes. Waiting for a solution from the last 1 year
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Lukas Sleinius
(@LSleinius) reported
Hey @virginmedia, we’ve been offline since 10pm last night and after phoning your support this morning we were promised a callback from virtual technician within 4 hours. It’s been over 4 hours now and nobody called us back. Can you help please?
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Claire Gomersall
(@ClaraGomer) reported
from
Leeds, England
@virginmedia is down. Again!!! Shocking service for a rip-off cost!!
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Michael John Clark
(@clarky220887) reported
@BeckyEverson @SkyUK @virginmedia Say Hi to them putting your bills up 3 pound every other month because they’ve improved a service you never asked for
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Alan Whitehead
(@nffcbigalan1978) reported
@BeckyEverson @SkyUK @virginmedia And 2 engineer visits later, still terrible. Still have another 12 months of my contract left and can’t do nothing about it.
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Eoin O'Neill
(@thegogz) reported
Their techs apparently tried to call me to tell me this but couldn't get through! I wonder why? Could it be an example of the issue I've reported? Surely not it's definitely people cancelling calls #virginmedia @VirginMediaIEPR @VirginMediaIE
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Ant Forrest
(@AntForrest) reported
@BeckyEverson @SkyUK @virginmedia They’ll be great till u need help with anything. They just don’t even try and fix your issues. Customer service is absolutely horrendous! Can’t wait to go back to BT. Always been brilliant after sale etc
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WiganJulie
(@juliefallon1) reported
.@virginmedia please can you help me? My wifi is terrible everyday I have problems with it not working!