Virgin Media

Virgin Media Outage Report in Smethwick, Sandwell, England

Some problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Smethwick, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Smethwick and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Smethwick, Sandwell, England 02/01/2026 21:25

February 01: Problems at Virgin Media

Virgin Media is having issues since 01:20 AM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (57%)

    Internet (57%)

  2. Wi-fi (19%)

    Wi-fi (19%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Smethwick, Sandwell, England

The most recent Virgin Media outage reports came from the following cities: Birmingham, Oldbury, West Bromwich, Walsall, Wolverhampton, Dudley, Solihull, Bilston, Sutton Coldfield, Rowley Regis, Wednesbury, Cradley Heath, Brierley Hill, Tamworth and Redditch.

Loading map, please wait...
City Problem Type Report Time
United KingdomBirmingham Internet
United KingdomBirmingham Total Blackout
United KingdomBirmingham Total Blackout
United KingdomOldbury Wi-fi
United KingdomBirmingham Internet
United KingdomBirmingham Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Smethwick, England

Latest outage, problems and issue reports in Smethwick and nearby locations:

  • mrmjprice MJP ☀️ (@mrmjprice) reported from Birmingham, England

    Virgin Media TV customer here… say I wanted to watch The Hundred but didn’t want to add the entirety of sky sports to my package, how might I go about that?

  • NannieHelen Helen Croft (@NannieHelen) reported from West Bromwich, England

    Hi @virginmedia My red button service not working on Sky sports? Any suggestions?

  • andyjuk Andrew Jones (@andyjuk) reported from Solihull, England

    @virginmedia have to say, even with no voice, Stan on your customer support team provides better service than some of the outsourced centres!

  • mdebyoungpeople Made By Young People (@mdebyoungpeople) reported from Birmingham, England

    @virginmedia I’ve been trying to cancel my broadband for over 3 months. Keep getting passed from pillar to post. Each department blames the other meanwhile, You keep taking money from my account each month! Will you help?

  • NannieHelen Helen Croft (@NannieHelen) reported from West Bromwich, England

    @virginmedia Of course it’s resolved. The football finished. I’m going to call to discuss because I’m not getting the service I pay for.

  • Nijran1973 Sundeep Nijran (@Nijran1973) reported from Solihull, England

    @virginmedia tried to cancel this service for 9 months , changing me for something that’s not connected and now want more more to disconnect. Worst broadband provider!!!

  • SteveDeery Steve Deery (@SteveDeery) reported from Solihull, England

    @virginmedia That hasn't helped. I just want to talk to somebody. No known service problems in my area

  • hartlepoolhelen Helen (@hartlepoolhelen) reported from Walsall Wood, England

    @virginmedia what hell ,no Internet, so much fordoing my course ,WS10 8PE area, is there a problem

  • kittykaz13 Caroline (@kittykaz13) reported from Birmingham, England

    Trying to sign in to my @virginmedia account and I either get a message saying the page timed out or it says that the page can only be accessed by the primary user, WHICH IS ME!!!!! 😤🤯🤯🤯

  • Lofty633 Lofty (@Lofty633) reported from West Bromwich, England

    @virginmedia Hard to make a claim when there was no actual incident to cause the failure!

  • Baggielee80 Lee Greenhouse (@Baggielee80) reported from Halesowen, England

    @virginmedia very poor service with the broadband cutting out every so often having to keep rebooting the box frankly not good enough for over £60 a month. Can you sort it out please. B62 area

  • mdebyoungpeople Made By Young People (@mdebyoungpeople) reported from Birmingham, England

    I’ve just spoken to 3 people in last 35 mins... then been cut off AGAIN #virginmedia #useless WILL YOU PLS HELP?

  • Arty_Mikey Arty Mikey Illustration (@Arty_Mikey) reported from Birmingham, England

    @virginmedia your broadband SUCKS. It's no wonder a local FB community group is full of people asking for suggestions for better internet providers.

  • Nijran1973 Sundeep Nijran (@Nijran1973) reported from Solihull, England

    @virginmedia have charged me for services I’ve not received and now want more money to disconnect something that never worked

  • TimEvans1503 Tim Evans (@TimEvans1503) reported from Birmingham, England

    @virginmedia is there a reason why when I’m working from home with so much to that involves internet access including online meetings that yet again your service is not working in B36? This is happening so often it is ridiculous

  • mdebyoungpeople Made By Young People (@mdebyoungpeople) reported from Birmingham, England

    @virginmedia I’ve been trying that since May!!!!! Just get pushed to different departments... no one helping... will you help?

  • Sweetkatexx Kathleen Devlin (@Sweetkatexx) reported from Birmingham, England

    Sort ur service out i pay £80 month for your shite, think im gone take my custom elsewhere #virginmedia

  • SteveDeery Steve Deery (@SteveDeery) reported from Solihull, England

    @virginmedia Internet down in B90 4? No service for last 30mins

  • TimEvans1503 Tim Evans (@TimEvans1503) reported from Birmingham, England

    @virginmedia To be honest this happens too often then often our speeds are not what we pay for. I work from home so costs me business when this happens. Rather then getting me to check things, I just need yo-yo to provide us with a regular consistent service at the speeds we actually pay for

  • SteveDeery Steve Deery (@SteveDeery) reported from Solihull, England

    @virginmedia Tech support which is just another auto bot? Done that already

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • OperaJedias Jackie (@OperaJedias) reported

    @virginmedia Fourteen hours without phone, TV or broadband having just upgraded and been charged £138. It is completely unacceptable - we were told there is some issue locally that they are working on so the engineer we have booked is not going to be able to fix it presumably?

  • LeeHammyH23_7 LeeHammy 😎👌 (@LeeHammyH23_7) reported

    @virginmedia @virginhelp I've been loss of service with my internet for 3+hrs tried phoning your customer service and was on hold for over an hour without any assistance what can yous do to help me ?

  • 7ani_h Gerald Martin Johanssen (@7ani_h) reported

    @virginmedia Still waiting for my hub that was promised within 48hours on Tuesday I have no WiFi and this is totally unacceptable since I pay for the service

  • AdrienWeydert Pierre-Adrien Weydert (@AdrienWeydert) reported

    @virginmedia I was eventually able to get through to someone and get things done after more than 3 hours worth of calls. Your service is a disgrace. Shame on you.

  • KristenMtJoy Kristen Mt Joy (@KristenMtJoy) reported

    @geordiemanc70 I did that once with @IKEAUSA and waited for 6 hours. And hung up because no one ever answered. Fun fact they purposely do not put their local store numbers forcing everyone to go through their (non-existent) customer service. Good luck with @virginmedia

  • M_Jones1996 M Jones (@M_Jones1996) reported

    @MisterDaz @virginmedia @LFC Nah they'll just apologise to everybody, do nothing to fix it, and go back to counting our money. But dw, when it happens next week they'll apologise again and promise to fix it ASAP!

  • Alex_Rae95 Alex Rae (@Alex_Rae95) reported

    @virginmedia @Walthall32 Same here, cut out at 1727 this evening and haven't been able to login since, working fine before then.

  • irangi_fernando Irangi (@irangi_fernando) reported

    @virginmedia Thanks. But this is not a one off. Keeps happening on a daily basis. We have no time or the energy to keep reporting & complaining. Someone need to take ownership of the issues & fix it n provide a service for what we pay. We rely on BB heavily as is everyone. Tx for update

  • snookermax snookermax (@snookermax) reported

    @virginmedia why cant i sign into your website seems to be down

  • EglinScott Scott Eglin (@EglinScott) reported

    @virginmedia Can never get hold of anyone in your call centres, can’t book an engineer..... but you can call me to sell me something,