Virgin Media Outage Report in Smethwick, Sandwell, England
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Smethwick come from postal codes B67.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Smethwick, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Smethwick and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 21: Problems at Virgin Media
Virgin Media is having issues since 06:40 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (22%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Smethwick, Sandwell, England
The most recent Virgin Media outage reports came from the following cities: Birmingham, Walsall, Redditch, Oldbury, Wolverhampton, Wednesbury, West Bromwich, Dudley, Bilston, Solihull, Tamworth, Smethwick, Willenhall, Rowley Regis and Halesowen.
| City | Problem Type | Report Time |
|---|---|---|
 Birmingham |
Wi-fi | |
| Birmingham |
Total Blackout | |
| Walsall |
Internet | |
| Birmingham |
Wi-fi | |
| Birmingham |
Internet | |
| Birmingham |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Smethwick, England
Latest outage, problems and issue reports in Smethwick and nearby locations:
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Ginger and Nuts
(@gingerandnuts) reported
from
Brownhills, England
Well @virginmedia you have let so many people down with no apology or update. Disgraceful.
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♥ Karina Aura ♥
(@karriecheer) reported
from
West Bromwich, England
Virgin media has been down since this morning what a joke
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Stuart McCullagh
(@stumccullagh) reported
from
Solihull, England
@virginmedia 45 mins on hold then cut off over 100 quid a month TV not working yet again!
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PhatSuppliUK
(@PhatSuppliUK) reported
from
Wolverhampton, England
@virginmedia Wow and your team just hung up on me as well Wow shocking behaviour How can I expand on an issue you are meant to look into?you told us it was a cable issue, you said you'd send someone to fix it You never did I'm sick of broken internet
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Will Cooling
(@willcooling) reported
from
Solihull, England
@virginmedia your TV Go App doesn't ******* work. Won't accept my login. Won't let me change it. Won't let me register a new account. ******* joke
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Nicky Rowe
(@nickywolko) reported
from
Dudley, England
@virginmedia my new tv box has arrived today and I can’t use it as our area is still down. Our broadband was down yesterday. At least it’s only the tv today it’s not as if we are without power or heating like some parts of the country. Customer services were helpful
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Jodie
(@jodii_ox) reported
from
Birmingham, England
Hi @virginmedia, according to your website there’s no broad band issues in the B23 area but there definitely is 🙃
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paul taylor
(@pdtathome) reported
from
Birmingham, England
@virginmedia I have a persistent broadband issue and can't contact customer support via the web site #help
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LOLZ N TING
(@Tommm_Currie) reported
from
West Bromwich, England
@virginmedia 6mbps download speed at the moment when ive upgraded to 350mbps... this is ridiculous, constant problems and advertising as the fasted.. and being told on your website that I need to wait 24 hours before you'll even look into booking an engineer..
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Evan Davis
(@EvanD) reported
from
Solihull, England
@virginmedia Is there an email address I can use instead? I can just tell them the address and send the photos and explain the problem. They turn up whenever and fix it (its on the street, so no one needs to be home) I’ve taped up the lower parts, but up higher it is hanging over a shop sign.
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Caroline
(@Miss_Pumpkin666) reported
from
Birmingham, England
@sahinbrum @virginmedia I agree that their compensation policy is bs, I’ve found when I’ve had any outage affect me, they patch it quickly so the service gets intermittent while they work on a full fix, that way they don’t have to compensate, even if service drops out every couple minutes. BS really
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For my Family🖤
(@SummayahMuslima) reported
from
Wolverhampton, England
@virginmedia the Internet this covid lockdown xmas holiday has been appalling, service is terrible @VMSolutions_
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Alien-****
(@CosmicHustler) reported
from
Redditch, England
@virginmedia Any chance of some kind gesture of goodwill to a very long-term customer (Telewest days) and long-term isolator due to suppressed immune system, struggling without a working & very necessary distraction...
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Andrew Tatton 🔰 #GlazersOut 🔰
(@adtatton) reported
from
Wythall, England
@virginmedia poor doesn’t come anywhere near the description needed for the service you provide for a long term customer who simply needs the OLD Superhub 2ac router replacing. I simply need a replacement sent quickly but must wait for an engineer on Tuesday 4th January.
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Jackie Scott
(@JackieScott_) reported
from
Dudley, England
@virginmedia where do I send a complaint to make sure I'm heard rather than repeatedly disconnected? #Frustration
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Steve Walters
(@SteveWa13630733) reported
from
Wolverhampton, England
@virginmedia @matty_gilbert94 Can’t check service status page - that is down too
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Chris Parkes
(@SurfWorks) reported
from
Kidderminster, England
@virginmedia I am trying to renew my media contract. I have been a Virgin customer since 2009. Any chance of getting someone to call me to sort this out?
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Nicky Rowe
(@nickywolko) reported
from
Dudley, England
@virginmedia new tv box Friday as mentioned before didn’t work Friday started working yesterday now today it’s off again! Done the status check says no problems said box was on standby. I did get a flicker of a program for less than a minute then no signal.
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Carol Dickinson
(@carol_dd6) reported
from
Dudley, England
Gutted that I’ve renewed my mobile contract with @virginmedia I don’t think I’ve ever had such bad customer service before. I’m still waiting for transcripts from my chats yesterday to complain to the Ombudsman about them. I will not be renewing with them again!
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Carol Dickinson
(@carol_dd6) reported
from
Dudley, England
@virginmedia Another lie I was told then! Apparently they were sending transcripts from 2 online chats yesterday and 1 from today. I’m really disappointed with Virgin, I expect better customer service from such a big company.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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WhySoSerious!?
(@J0K3R_GaNg) reported
@arrchargaming @virginmedia I've been with them for roughly 10 years and my neighbour pays £24 a month less than me for being a new customer, called and was told my deal was the best they could offer 🤡🤡🤡 They have 0 interest in loyalty as long as they get your money
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Frying Tonight 💙
(@Bungo2112) reported
@arrchargaming @e17caz @virginmedia I had to go through the rigmarole of actually cancelling my contract with Virgin before the 'Customer Retention' person rang me up and offered a 50%+ discount to keep my business. Charlatans.
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Nichola Roberts
(@Nichola93987803) reported
@virginmedia Yes i have but i dont want ro renew the contract as the signal is rubbish all we get is buffering even when playing the console and it should not be like that if we are on the 350mb one also your customer service are very rude. And we have had the engineer out loads
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Mark McDonald
(@MarkMcD1980) reported
@liannweir @virginmedia I feel like there are attachment issues they need to work through
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Rich
(@RichKnight3) reported
@virginmedia Since 9am this morning I have been trying to cancel my contract. I’m still chatting to your WhatsApp chat team who just keep transferring me. 2.5hours to cancel!!!
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ant maley
(@antmaley) reported
@virginmedia if I wanted to cancel my contract, is it 14 days from the date I signed up or from the date of installation? new customer and the service I’ve received so far has been shambolic.
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Nichola Roberts
(@Nichola93987803) reported
@virginmedia We have had the engineer out loads of times and problem not fixed also we on a package which they wont down grade as we dont need it we have the tv bundle which we have never used. And a sim we never used. But you cant downgrade us or give a a decent deal
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Danny Hayton
(@DannyHayton9) reported
@virginmedia I have justed signed up to your 216mbps broadband and I have had loads of problems since installing. I'm a gamer and I got a range extender to help and I am having problems constantly. I had bt before this and never had a problem and that was only 67mbps.
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.
(@vapple78) reported
@virginmedia after a visit from your engineer I’m left without tv, broadband or phone services. Issue has been handed to “networks team”. I trust I’ll be compensated for this outage.
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Matt K
(@MatthewKiziltan) reported
@virginmedia 3rd time this week you expect me to sit on the phone to you guys?? Nope I’m done, wouldn’t mind but the fact you increased my monthly fee this week too! Crazy. I’ll just cancel and sign up with another company.