Virgin Media Outage Report in Smethwick, Sandwell, England
Why is my Virgin Media service not working?
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Smethwick come from postal codes B67 .
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Problems in the last 24 hours in Smethwick, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Smethwick, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
April 6: Problems at Virgin Media
Virgin Media is having issues since 07:40 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
- Internet (56%)
- Wi-fi (21%)
- Total Blackout (10%)
- TV (8%)
- E-mail (4%)
- Phone (2%)
Live Outage Map Near Smethwick, England
The most recent Virgin Media outage reports came from the following cities: Oldbury, Birmingham, Walsall, Wolverhampton, West Bromwich, Dudley, Wednesbury, Bilston, Solihull, Tamworth, Smethwick, Willenhall, Rowley Regis, Halesowen, and Stourbridge.
| City | Problem Type | Report Time |
|---|---|---|
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Internet | 52 minutes ago |
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Internet | 3 hours ago |
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Internet | 20 hours ago |
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Internet | 20 hours ago |
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Wi-fi | 21 hours ago |
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Total Blackout | 24 hours ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Smethwick, England
Latest outage, problems and issue reports in Smethwick and nearby locations:
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Kate Wright ◣ ◢ (@Wrightgal80) reported from Birmingham, England@danhounslow @virginmedia They are bull shit! I sit next to the router and sometimes have to take my phone off WiFi so things load.
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W. J. Thirsk-Gaskill (@wthirskgaskill) reported from Birmingham, England@virginmedia Please concentrate on getting up the noses of broadband customers, and stop running shit trains, and suing the NHS for money that was never yours in the first place.
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BA (@BenAubury5) reported from Tamworth District, EnglandWhat a joke @virginmedia are. On the phone for 1hr 29mins just to cancel a phone contract. I ask them for an email address to make a complaint and they say they don't have one 🤣🤣 I will never be using this company again
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Bill Bishop (@ArcanumDesign) reported from Halesowen, England@virginmedia Tom, I already have, and they refused to match the same cost when the introductory offer finishes. You are still over charging me £125 p.a. for being an existing customer. Please have a UK customer manager contact me
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Dicky Dodd (@DickyDodd) reported from Trysull, England@virginmedia media retentions and I got cut off and no call back. Ambismal customer service.
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Mitesh Parmar (@Mitz__P) reported from Solihull, England@virginmedia do you have broadband issues in #Solihull as the service appears to have gone down. According to your service status page tho there aren't any issues 🤔 I beg to differ!
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tom reed (@tomstrumreed) reported from West Bromwich, England@virginmedia There's nothing there relating to broadband issues.
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Jamie (@JWilliams_94) reported from Birmingham, England@idlecreative @virginmedia They probably won’t tell you much but it’s definitely a regional problem me and other I know are suffering the same problem with all the other people putting it too Twitter
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Samantha (@Sammykins9486) reported from Birmingham, England@virginmedia It is a media issue, I sent off the documents over a month ago confirming new account holder , no reply or confirmation this has been actioned at all. Weeks on end trying to sort one issue that should be easy is unacceptable
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AMBITIOUS 🎶🎸🔊 (@AmbitiousMusic) reported from Birmingham, EnglandOk so the @EE connection on my phone is far superior then my home @virginmedia WiFi. May switch. #virgin is crap!! 🖕🏽
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Howard Martin (@HJMKent) reported from Kidderminster, England@virginmedia Yes but I just tells me there are no problems. It did the same thing a few weeks ago but stopped when I held wifi button down - it's now constantly flashing & that wont stop it & web site says in normal operating all green lights should be off.
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Dicky Dodd (@DickyDodd) reported from Wolverhampton, England@virginmedia You seem to find it very easy to let go a loyal customer of 23 years. You won't be that sad.
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Georgie Colley (@GeorgieMaley) reported from Kidderminster, EnglandWhy can’t media providers just get into the 21st century and make it easier for households, by having contracts based on a joint accounts. That way, both home owners can call up about any problems! Data protection my arse @virginmedia @SkyUK
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Nathan Lloyd (@Wolvesblogger) reported from Wolverhampton, England@virginmedia Intermittent problem. It’s back on & then it’s gone again. Very frustrating.
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AMBITIOUS 🎶🎸🔊 (@AmbitiousMusic) reported from Birmingham, England@virginmedia Your service has been shit for years. Need a change
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Terry Sankey (@terrysankey) reported from Wolverhampton, England@SimonADouglas @virginmedia We have the occasional internet problem but since the last announced 'update' the hub seems to be resetting itself. Doesn't matter to the 'wired' machines but obviously disconnects the WiFi! Irritating as the restart times are long and inputting the names/password is a pain 🙄
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Samantha (@Sammykins9486) reported from Birmingham, England@virginmedia It’s media. I have sent off the details to change account holder name and heard nothing back it has been over 2 weeks, can’t get anywhere when i contact your call centre. I need a change to our services and need support with this
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Mat 🏳️🌈 (@EgglestonMathew) reported from Birmingham, EnglandFeel sorry for the poor bloke at Virgin Media that’s answered the phone to Matthew
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Mike Hamer (@Plumberguyuk) reported from Birmingham, EnglandVirgin Media should be reported to the advertising standards, for lies, what a total load of crap, try getting your customer service telling the truth for a start .
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Nathan Lloyd (@Wolvesblogger) reported from Wolverhampton, England@virginmedia Cheers for the top. Yes, tv & broadband services issues with an estimated fix time of 23:55. I may have to crack open the Scrabble & the candles. Now I know how people felt in the black outs during the war!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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A K T Ü R K (@akturkgs_) reported@Kal_Noray @virginmedia Im still down. Is urs still down?
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Sinéad Nic Lochlainn (@janeymcloughlin) reportedIs virgin media WiFi down?
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LukeHughes19 (@slylukehughes) reported@virginmedia are you going to knock money off my next bill because your rubbish services internet goes down about 5 days a week what a joke
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KAL🔰 (@Kal_Noray) reported@virginmedia is down. FFS
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Mrs Rebecca Jones (@MrsRebeccaJone3) reported@virginmedia rubbish service. Never reply to emails then cut us off in the middle of night when in the midst of a pandemic with 3 kids to homeschool in the am. Well done virgin, top job there. You need to get staff to reply to emails and keep promises when contract was offered.
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Rezd (@oRezdd) reportedWhy do you always decide to do some stupid **** that turns my Internet off, right when I decide to chill and watch Netflix... its literally every damn time! @virginmedia
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Stephen (@LiverpoolsNo9) reported@virginmedia My connection is dropping at 11pm every night and not reconnecting until 8am. Need help urgently. Thanks
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K (@KatTheCat013) reported@virginmedia @lukemitchell50 Run while you can. Awful ISP
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KAL🔰 (@Kal_Noray) reported@jkewl999 @virginmedia How did you sort it. Im in LE5 not working here.
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Sam🇾🇪 (@SamUTFR) reportedVirgin media are the worst internet provider.