Virgin Media Outage Report in Smethwick, Sandwell, England
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The latest reports from users having issues in Smethwick come from postal codes B67.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Smethwick, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Smethwick and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (59%)
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Wi-fi (18%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Smethwick, Sandwell, England
The most recent Virgin Media outage reports came from the following cities: Oldbury, Birmingham, Rowley Regis, Wolverhampton, Wednesbury, Walsall, Dudley, Cradley Heath, West Bromwich, Brierley Hill, Solihull, Tamworth, Redditch, Sutton Coldfield and Smethwick.
| City | Problem Type | Report Time |
|---|---|---|
 Birmingham |
Total Blackout | |
| Oldbury |
Internet | |
| Birmingham |
Internet | |
| Birmingham |
Internet | |
| Birmingham |
Total Blackout | |
| Rowley Regis |
Internet |
Community Discussion
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Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Smethwick, England
Latest outage, problems and issue reports in Smethwick and nearby locations:
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MJP ☀️
(@mrmjprice) reported
from
Birmingham, England
Virgin Media TV customer here… say I wanted to watch The Hundred but didn’t want to add the entirety of sky sports to my package, how might I go about that?
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Steve Re-cycle
(@poole_ste) reported
from
Wolverhampton, England
@virginmedia Thank you for this but I do seem to have done everything mentioned in your document through ringing 150 so far no senior manager has got back to me! Me thinks maybe something is not working but will try again 🤔 oh yes even been through #resolution
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Steve Re-cycle
(@poole_ste) reported
from
Wolverhampton, England
@virginmedia Hi Virgin I was actually thanking @tsascheme since this morning I have another complaint to add to the many #virgin that of charging for individual international calls I have paid for in my package #Talkmoreinternationalanytime
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Andrew Jones
(@andyjuk) reported
from
Solihull, England
@virginmedia have to say, even with no voice, Stan on your customer support team provides better service than some of the outsourced centres!
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Steve Re-cycle
(@poole_ste) reported
from
Wolverhampton, England
@virginmedia If this keeps on where can I complain next? @tsascheme @OmbudServices as I can #Virginmedia don't seem to take the problems they create and being a service provider seriously
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Sundeep Nijran
(@Nijran1973) reported
from
Solihull, England
@virginmedia have charged me for services I’ve not received and now want more money to disconnect something that never worked
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Tim Evans
(@TimEvans1503) reported
from
Birmingham, England
@virginmedia is there a reason why when I’m working from home with so much to that involves internet access including online meetings that yet again your service is not working in B36? This is happening so often it is ridiculous
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Lee Greenhouse
(@Baggielee80) reported
from
Halesowen, England
@virginmedia very poor service with the broadband cutting out every so often having to keep rebooting the box frankly not good enough for over £60 a month. Can you sort it out please. B62 area
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Steve Re-cycle
(@poole_ste) reported
from
Wolverhampton, England
@virginmedia Hi please see thread of conversation it will tell you re manager I have asked twice to speak to a manager once about a month ago and again on Sat 18 July I have never had a manager ring me yet 😒 on 18th I was told they would today 20 July
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Steve Re-cycle
(@poole_ste) reported
from
Wolverhampton, England
@virginmedia Are you real? I work I have to hold down a job
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Sundeep Nijran
(@Nijran1973) reported
from
Solihull, England
@virginmedia tried to cancel this service for 9 months , changing me for something that’s not connected and now want more more to disconnect. Worst broadband provider!!!
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Made By Young People
(@mdebyoungpeople) reported
from
Birmingham, England
@virginmedia I’ve been trying to cancel my broadband for over 3 months. Keep getting passed from pillar to post. Each department blames the other meanwhile, You keep taking money from my account each month! Will you help?
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Lofty
(@Lofty633) reported
from
West Bromwich, England
@virginmedia Hard to make a claim when there was no actual incident to cause the failure!
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Made By Young People
(@mdebyoungpeople) reported
from
Birmingham, England
@virginmedia I’ve been trying that since May!!!!! Just get pushed to different departments... no one helping... will you help?
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Kathleen Devlin
(@Sweetkatexx) reported
from
Birmingham, England
Sort ur service out i pay £80 month for your shite, think im gone take my custom elsewhere #virginmedia
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Paul Martin
(@PM_PaulMartin) reported
from
Birmingham, England
@virginmedia Tring to get a cable moved you’ve been out and said next day that was over a month ago WTF?
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Tim Evans
(@TimEvans1503) reported
from
Birmingham, England
@virginmedia To be honest this happens too often then often our speeds are not what we pay for. I work from home so costs me business when this happens. Rather then getting me to check things, I just need yo-yo to provide us with a regular consistent service at the speeds we actually pay for
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Nicole Talbott
(@Nikkyt_23) reported
from
Birmingham, England
@_adam_cohen_ @virginmedia Adam. Story of my life complaining to VM! I’ve had 7 engineers to fix the same problem and then today some little **** called Melissa told me she has already been on the phone for 30 minutes with and put the phone down!
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Helen
(@hartlepoolhelen) reported
from
Walsall Wood, England
@virginmedia what hell ,no Internet, so much fordoing my course ,WS10 8PE area, is there a problem
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Arty Mikey Illustration
(@Arty_Mikey) reported
from
Birmingham, England
@virginmedia your broadband SUCKS. It's no wonder a local FB community group is full of people asking for suggestions for better internet providers.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Martin
(@Gimpoid6505) reported
@virginmedia why don't you carry out you're 'network improvements' at night rather than taking out a whole town during the working day? not like people work from home......oh wait
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Marlon Martin
(@martin_marlon) reported
@virginmedia I had only been a customer for just over a week and had nothing but problems so I cancelled as I thought your customer service and care was appalling! So no I didn't give 30 days notice as I wasnt a customer for 30 days! I have got a cancellation email but not got my money back!
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Robin Prospect
(@robinprospect) reported
@virginmedia When will you fix the fact that your customers can't see any @Wix websites? Small business owners like me are losing business.
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Mrs Gardner
(@mrsgardner) reported
@virginmedia I’ve been waiting since 5pm yesterday on a WhatsApp support call. How much longer? Hours, days?
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qwertyuiop
(@qwertyu78678323) reported
@virginmedia The point is that you charge for a broadband service that is nonexistent. And then charge for another 30 days when a customer cancels due to non provision of said service. I have no problem paying the notice period if I actually had Virgin broadband during that time. @Ofcom
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HKK
(@holskhorsand) reported
@virginmedia @zRCLMz If we're effected by the outage (which was supposed to be fixed yesterday) what does one propose we do? 🥲
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reddevilpreston
(@reddevilpreston) reported
@Fullmet4lKitty @virginmedia There all the same rude and incompetent say there nothing wrong with there internet service but ok to over charge people
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spencer d
(@Spencerd1304) reported
@virginmedia It started just after 1:30. It gave up at just before 5. With no Internet at the time it was not very helpful as I was having to go to the upstairs to get a signal
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KITTY 💔
(@Fullmet4lKitty) reported
@virginmedia I called up to change my payment date and the customer service guy kept raising his voice saying I wasn’t being cooperative! I asked to be passed over to someone else and the next lady dealt with my request perfectly fine. Don’t know who hurt him, but that guy needs to chill out.
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KITTY 💔
(@Fullmet4lKitty) reported
@reddevilpreston @virginmedia Don’t even get me started. When I tried to change my package, the sales dude pushed the most expensive package on me and lied about some of the details on it. I had **** internet for 2 months until they came to sort it. Turns out the installation guy left a faulty wire in my hub