Virgin Media Outage Report in Smethwick, Sandwell, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Smethwick, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Smethwick and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (21%)
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Total Blackout (11%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Smethwick, Sandwell, England
The most recent Virgin Media outage reports came from the following cities: Birmingham, Oldbury, Rowley Regis, Halesowen, Stourbridge, Wolverhampton, Walsall, Redditch, Solihull, Sutton Coldfield, Tamworth, West Bromwich, Dudley, Brierley Hill and Bilston.
| City | Problem Type | Report Time |
|---|---|---|
 Birmingham |
Total Blackout | |
| Birmingham |
Internet | |
| Birmingham |
Total Blackout | |
| Oldbury |
Internet | |
| Birmingham |
Internet | |
| Birmingham |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Smethwick, England
Latest outage, problems and issue reports in Smethwick and nearby locations:
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Ben Limehouse
(@BenLimehouse) reported
from
Redditch, England
@virginmedia I have already called that number this morning. They told me there was no available deals. I've put a note in my diary to call back on the 16th. I'm not holding out much hope though considering the poor experience I've had today. I wanted to sort it today on my day off.
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Carol Herbert
(@violah31) reported
from
Birmingham, England
@virginmedia I’ve been trying to tell @virginmedia but the process is so complicated I was losing the will to live. Staff #rude and #persistent
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Caitlin Wilson
(@Caitlin__Wilson) reported
from
Birmingham, England
@virginmedia is actually the worst. Imagine paying money for WiFi which goes off multiple times a day and is slow even when it’s running well🥴
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Saqib👨🏽🦯
(@Saq5000) reported
from
West Bromwich, England
@virginmedia thanks for looking into this in great detail and I only wish that I could go back to the previous version which was fully accessible and user-friendly unlike this version of the app. They shouldn't of updated the app because it wasn't broken in the first place.
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Simon Banks 🦁
(@sjbanks47) reported
from
Tamworth District, England
@virginmedia your online service status says there are no known issues in my area. However when I called just with a broadband issue I was told there is a fault in our area. If your website was up to date I would not have needed to call and queue for 30 mins.
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Ben Limehouse
(@BenLimehouse) reported
from
Redditch, England
@virginmedia I'm an existing customer, I've been with you for coming up 2 years. The colleague I dealt with was so unhelpful and just told me to call back on the 16th. I have a back up plan anyway as I've just spoken to sky and can get a 80mb for £25. I can afford the 20mb loss for £34 saving
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♥ Karina Aura ♥
(@karriecheer) reported
from
Birmingham, England
@virginmedia It says no known issues
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Chris
(@ChrisPresslie) reported
from
Wednesfield, England
Thanks for being no help @virginmedia
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George Kafetzis
(@Georgekafetzis) reported
from
Birmingham, England
@virginmedia They don’t understand what you are saying to them. I had to say my postcode 5 times phonetically. Also on the phone for 45 minutes with no resolution. #badtimes
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Saqib👨🏽🦯
(@Saq5000) reported
from
West Bromwich, England
@virginmedia OK thanks for that and the screen has gone away after I clicked on the sea terms link but I still have the problem of not being able to swipe to delete on individual programs within a folder as this was possible before the update
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Andy
(@a_Muss60) reported
from
Solihull, England
@BluenoseBeau @virginmedia I have 100mbs supply, over 6 months max received 76.4 for one test soon back to mid 20-30 worst being 0.7 I wouldn't mind so much if it was running at Ave 75%, not when it's seems to be around 35% mark. Oh it's constantly dropping the wifi too!
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Saqib👨🏽🦯
(@Saq5000) reported
from
West Bromwich, England
@virginmedia Usually I would swipe down with one finger and it would tell me that I’m on the delete option and I just tap delete to erase the program
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Louis @ MyBusyMind
(@ManStickCar) reported
from
Birmingham, England
@VirginMobile @virginmedia proved to me that they don’t do customer service. We waited a month for a phone sent to a wrong address, & then had to collect it ourselves. We also proved the phone had a fault from the start, but now we’ve been told to claim on insurance and pay £125!
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Andy
(@a_Muss60) reported
from
Solihull, England
@virginmedia Sorry for my delay as I'm being treated for a heart attack I had on Valentine's day. When I tested and found v low speeds I could not connect to any internet, so I used my mobile 3g service to check for Virgin internet issues, which came back no issues in my area.
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George Kafetzis
(@Georgekafetzis) reported
from
Cheslyn Hay, England
@VirginMedia the worst customer service known to mankind. I do not know how they say in business.
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Karen Tomalin
(@BigBraLady) reported
from
Dudley, England
Intermittent broadband, no phone line and unable to log into the @virginmedia on line account as we don’t exist. Puts the tin lid on A completely crap day.
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Carol Herbert
(@violah31) reported
from
Birmingham, England
@virginmedia has terrible customer service. I’ve spoken to 3 people and still can’t leave #cancelation #held_hostage 😡
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Samantha
(@Sammykins9486) reported
from
Birmingham, England
@virginmedia I just cannot find a link to speak to anyone online at all, regardless of whatever issue I click first
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Chris
(@ChrisPresslie) reported
from
Wednesfield, England
Ive im hard wired and im port forwarding it should ******* work phoned up only to be told "oh we can't help with port forwarding" @virginmedia
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Chris
(@ChrisPresslie) reported
from
Wednesfield, England
If im hard wired and im port forwarding it should ******* work phoned up only to be told "oh we can't help with port forwarding" @virginmedia
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Mathew Tudor-Owen
(@MattyTudorOwen) reported
@virginmedia your customer service is absolutely garbage.
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Janice Edwards
(@Janice0987654) reported
@virginmedia how do you expect a 76 year old in a psychosis to understand and deal with such complicated instructions and customer care/lack of? this is not acceptable. this is making her more ill!
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sarah-lou billington
(@SLou90) reported
@virginmedia trying to cancel package but no one is answering… had this all weekend! It is not good enough. Now just been cut off again! May just cancel the direct debit and they can contact me!
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Gary Smith
(@Garysmith921C) reported
@Andreaspanay6 To everyone complaining about VirginMedia and their rubbish broadband and service generally- this is not new. Broadband has been useless for years now, I have threatened to not renew for last 2 years. This time I will! I am trying a new device on airwaves. More reliable and fast!
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Keith Pates
(@KeithCP2) reported
@virginmedia I will pay a payment then on the 11th, when you have paid back what you owe me on phone line, then I might be able to pay for the TV package without financial problems Government took off £86 a Month from U.C. I am not happy after all the years with you 1999,2000
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PreciousLittle
(@Preciou53411925) reported
@mschakraverty @virginmedia Similar experience with O2 a few years ago, they just refused to cancel. I managed to get hold of the email address of the Head of Customer Services and emailed him direct. He was very huffy about this and passed it to a more junior manager. My problem was instantly sorted.
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SidIyer
(@SidIyer) reported
@virginmedia Ran diagnostics multiple times over the last 4 days- it says there are technical issues in the area. My gripe is- does it take 4 working days for the most expensive broadband service provider to resolve an issue and what do you expect the customers to do till then?
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Bipin
(@Bipin_TW) reported
@virginmedia I have been trying since Friday to contact you via phone calls. My direct debits have been going out regularly without any disruption so I’d like to speak with your customer services please as the biggest favour from you. Is there any other ways to contact you? Ta
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Ben Arundel 🏴
(@arundel_ben) reported
@virginmedia Happy to be with service I forgot about compensation until my bill came through. I phoned up to enquire and was told that it was automatic due to the days without service, I had been without for more than 48hrs which means I would get compensation. (5)
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Rachael. - Whimsical Art 71
(@Art71Rachael) reported
@virginmedia And yes we have done the online test, it always says no issues, but we do have issues!!!!!!! It’s been told to us when we have spoken to someone, that it needs an engineer…but for love or money we cannot get an engineer out..🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬I’m at the end of my tether