Virgin Media

Virgin Media Outage Report in Smethwick, Sandwell, England

No problems detected

If you are having issues, please submit a report below.

The latest reports from users having issues in Smethwick come from postal codes B67.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Smethwick, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Smethwick and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Smethwick, Sandwell, England 01/29/2026 05:20

At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (58%)

    Internet (58%)

  2. Wi-fi (19%)

    Wi-fi (19%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Smethwick, Sandwell, England

The most recent Virgin Media outage reports came from the following cities: Birmingham, Wolverhampton, Dudley, Oldbury, West Bromwich, Solihull, Walsall, Bilston, Sutton Coldfield, Rowley Regis, Wednesbury, Cradley Heath, Brierley Hill, Tamworth and Redditch.

Loading map, please wait...
City Problem Type Report Time
United KingdomBirmingham Internet
United KingdomBirmingham Internet
United KingdomWolverhampton Wi-fi
United KingdomDudley TV
United KingdomOldbury Internet
United KingdomBirmingham E-mail

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Smethwick, England

Latest outage, problems and issue reports in Smethwick and nearby locations:

  • Sammykins9486 Samantha (@Sammykins9486) reported from Birmingham, England

    @virginmedia I just cannot find a link to speak to anyone online at all, regardless of whatever issue I click first

  • a_Muss60 Andy (@a_Muss60) reported from Solihull, England

    @virginmedia Sorry for my delay as I'm being treated for a heart attack I had on Valentine's day. When I tested and found v low speeds I could not connect to any internet, so I used my mobile 3g service to check for Virgin internet issues, which came back no issues in my area.

  • ChrisPresslie Chris (@ChrisPresslie) reported from Wednesfield, England

    If im hard wired and im port forwarding it should ******* work phoned up only to be told "oh we can't help with port forwarding" @virginmedia

  • BigBraLady Karen Tomalin (@BigBraLady) reported from Dudley, England

    Intermittent broadband, no phone line and unable to log into the @virginmedia on line account as we don’t exist. Puts the tin lid on A completely crap day.

  • sjbanks47 Simon Banks 🦁 (@sjbanks47) reported from Tamworth District, England

    @virginmedia your online service status says there are no known issues in my area. However when I called just with a broadband issue I was told there is a fault in our area. If your website was up to date I would not have needed to call and queue for 30 mins.

  • Georgekafetzis George Kafetzis (@Georgekafetzis) reported from Birmingham, England

    @virginmedia They don’t understand what you are saying to them. I had to say my postcode 5 times phonetically. Also on the phone for 45 minutes with no resolution. #badtimes

  • Saq5000 Saqib👨🏽‍🦯 (@Saq5000) reported from West Bromwich, England

    @virginmedia thanks for looking into this in great detail and I only wish that I could go back to the previous version which was fully accessible and user-friendly unlike this version of the app. They shouldn't of updated the app because it wasn't broken in the first place.

  • iamsteadman Mark Steadman (@iamsteadman) reported from Birmingham, England

    @virginmedia Hey, turns out you never DMd me. It was a scam artist and I narrrowly avoided getting my card details stolen (although I did give away my home address before I checked the username). That’s not on you; but thought you should know.

  • ManStickCar Louis @ MyBusyMind (@ManStickCar) reported from Birmingham, England

    @VirginMobile @virginmedia proved to me that they don’t do customer service. We waited a month for a phone sent to a wrong address, & then had to collect it ourselves. We also proved the phone had a fault from the start, but now we’ve been told to claim on insurance and pay £125!

  • iamsteadman Mark Steadman (@iamsteadman) reported from Kings Heath, England

    @virginmedia Just want to see a service status page, like broadband companies have. 🙂

  • karriecheer ♥ Karina Aura ♥ (@karriecheer) reported from Birmingham, England

    @virginmedia It says no known issues

  • Georgekafetzis George Kafetzis (@Georgekafetzis) reported from Cheslyn Hay, England

    @VirginMedia the worst customer service known to mankind. I do not know how they say in business.

  • Saq5000 Saqib👨🏽‍🦯 (@Saq5000) reported from West Bromwich, England

    @virginmedia Usually I would swipe down with one finger and it would tell me that I’m on the delete option and I just tap delete to erase the program

  • Caitlin__Wilson Caitlin Wilson (@Caitlin__Wilson) reported from Birmingham, England

    @virginmedia is actually the worst. Imagine paying money for WiFi which goes off multiple times a day and is slow even when it’s running well🥴

  • a_Muss60 Andy (@a_Muss60) reported from Solihull, England

    @BluenoseBeau @virginmedia I have 100mbs supply, over 6 months max received 76.4 for one test soon back to mid 20-30 worst being 0.7 I wouldn't mind so much if it was running at Ave 75%, not when it's seems to be around 35% mark. Oh it's constantly dropping the wifi too!

  • BenLimehouse Ben Limehouse (@BenLimehouse) reported from Redditch, England

    @virginmedia I have already called that number this morning. They told me there was no available deals. I've put a note in my diary to call back on the 16th. I'm not holding out much hope though considering the poor experience I've had today. I wanted to sort it today on my day off.

  • ChrisPresslie Chris (@ChrisPresslie) reported from Wednesfield, England

    Thanks for being no help @virginmedia

  • Jeanybabesb j7b7 (@Jeanybabesb) reported from Walsall Wood, England

    Have been with @ThreeUK since 2005...15 years and the service has just got worse...time to switch! What you got @EE @virginmedia @O2

  • Saq5000 Saqib👨🏽‍🦯 (@Saq5000) reported from West Bromwich, England

    @virginmedia OK thanks for that and the screen has gone away after I clicked on the sea terms link but I still have the problem of not being able to swipe to delete on individual programs within a folder as this was possible before the update

  • ChrisPresslie Chris (@ChrisPresslie) reported from Wednesfield, England

    Ive im hard wired and im port forwarding it should ******* work phoned up only to be told "oh we can't help with port forwarding" @virginmedia

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • Anh_khuat Anhkle (@Anh_khuat) reported

    @virginmedia why do they make it impossible to contact when your internet doesnt work. **** online checks telling me my network is fine when it clearly isnt fine

  • JohnBSylvester Viscount Kingston (@JohnBSylvester) reported

    @virginmedia No...this needs correcting NOW; this isn’t the first time we’ve had problems with Virgin and your customer service sucks!

  • Tiddo_28 Mark Wayne Tidmas (@Tiddo_28) reported

    @virginmedia sort it out guys. Never get my speed on internet and now have just lost everything all together!

  • AshkboosNazanin Nazanin Ashkboos (@AshkboosNazanin) reported

    @virginmedia I constant have to reset my WiFi box because it either doesn’t connect or it’s not strong enough. Even being in the same room as the box. I’ve even had the box changed still nothing. Now the prices have gone up for me to have the same problem with higher expenses!

  • 1000_tjc TJ (@1000_tjc) reported

    @virginmedia Our complaints were continually having terrible broadband and service over many months. We resolved matter ourselves in the end. Promised recompense for lost service. That never happened. Need to speak to someone. Letter saying you can’t contact us is incorrect

  • JohnBSylvester Viscount Kingston (@JohnBSylvester) reported

    @virginmedia If there is a medical emergency and he cannot call for help YOU WILL BE HELD RESPONSIBLE

  • Misseymystica Ms Mena-Love (@Misseymystica) reported

    @virginmedia It said 6pm, it’s now 8pm! It’s been like this all day. I tried working remotely on the terrible broadband, exhausted my mobile data and missed two meetings. It was a bright and sunny day and spent it praying over WiFi. 😔😔😔

  • lottieelson_ lottie (@lottieelson_) reported

    @virginmedia Provide a better service and compensation for lost service under 48 hours, never known anything so poor

  • DevourSnowy Devour Snøwy (@DevourSnowy) reported

    @DevourYahb @virginmedia @bt_uk were always down in mine so i switched to virgin😬

  • JxTechy JxTechy (@JxTechy) reported

    @virginmedia The text service is also broken, it just keeps going in a loop asking me the same questions. Also is that like open now?