Virgin Media Outage Report in Smethwick, Sandwell, England
No problems detected
If you are having issues, please submit a report below.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Smethwick, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Smethwick and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
-
Internet (57%)
-
Wi-fi (19%)
-
Total Blackout (11%)
-
TV (7%)
-
E-mail (4%)
-
Phone (2%)
Live Outage Map Near Smethwick, Sandwell, England
The most recent Virgin Media outage reports came from the following cities: Birmingham, Oldbury, Tamworth, West Bromwich, Walsall, Wolverhampton, Dudley, Solihull, Bilston, Sutton Coldfield, Rowley Regis, Wednesbury, Cradley Heath, Brierley Hill and Redditch.
| City | Problem Type | Report Time |
|---|---|---|
 Birmingham |
Internet | |
| Oldbury |
Internet | |
| Tamworth |
||
| Birmingham |
Internet | |
| Birmingham |
Internet | |
| Birmingham |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Smethwick, England
Latest outage, problems and issue reports in Smethwick and nearby locations:
-
Matt Smith
(@MattyladKRO) reported
from
Birmingham, England
@virginmedia I hung on for 45 mins then you hung up ....disgusting customer service tell me why I shouldn’t just cancel and go elsewhere after suing you for breach of contract
-
Ade1701
(@Ade1701) reported
from
Dorridge, England
@virginmedia After a couple more wasted hours and speaking to two more useless, rude and incompetent call centre operatives your customer retention team actually listened. Might help if ALL your call centres were UK based and had some compassion.
-
Alex Lowe
(@alexlowe95) reported
from
Birmingham, England
@virginmedia I’m trying to watch virgin tv through Firefox on my Amazon fire stick, but I keep getting an error message ‘sign in failed’ although it doesn’t even give me the option to enter an email address to attempt to sign in?
-
Omar Qureshi
(@omarqureshi) reported
from
Birmingham, England
@Mattplaysgames7 @virginmedia Looks like the Erdington area is down
-
Stuart McCullagh
(@stumccullagh) reported
from
Solihull, England
@virginmedia Internet down yet again!!!!! Awful customer service yet again!!!
-
Tricia
(@Tricia__Winspur) reported
from
Birmingham, England
@virginmedia Parents experiencing continual issues with their Virgin services... have tried contacting Virgin for over month and continually on hold. Now on hold again and this issue needs to be resolved. Elderly parents and no mobile. Any help as this is disgusting service!!
-
Matt Smith
(@MattyladKRO) reported
from
Birmingham, England
@virginmedia That service is useless it makes up things that isn’t the question I ask
-
victoria nicholson
(@bicovico) reported
from
Solihull, England
@virginmedia I pay £22 for sky sports - asked for it to be removed and the price has only gone down £13 . How is that right, fair or legal ?
-
Skuly
(@SkulyMusic) reported
from
Aldridge, England
@virginmedia Yes we have done every trouble shooting piece of advice under the sun
-
edowards
(@AnnaavfcEdwards) reported
from
Birmingham, England
No sound on my TV for 4 days, tried all the usual re boots and resets, countless calls to virgin on hold for over an hr only to be cut off, am now waiting for a callback off them that probably won’t come, disgraceful service,can anyone help @virginmedia
-
Liam
(@LB_WFC) reported
from
Willenhall, England
@virginmedia It does. The internet will randomly cut out then come back on 2/3 minutes later. I’ve factor reset it via the router setting and a manual factory reset with no luck.
-
Andy
(@a_Muss60) reported
from
Solihull, England
@virginmedia 😱 a 100mb internet, TV and phone service that works.
-
Jeff Roach
(@roachie1969) reported
from
Solihull, England
@virginmedia what are the customer service hours at the moment?
-
DF
(@fantom_dave) reported
from
Dudley, England
@virginmedia shocking service and support this weekend in the Dudley area. Service constantly down and getting fobbed of by call Center staff asking to reset routers saying it will all work? Now no ones picking up in fact you just keep cut people off and no options to complain?
-
DF
(@fantom_dave) reported
from
Dudley, England
@virginmedia The broadband has been off two or three times today again and is off at the moment. I’m sick of this now as both myself and the wife work from home. I’m currently looking at cancelling and alternate providers. The service was fine until Wednesday last week when you did an update
-
edowards
(@AnnaavfcEdwards) reported
from
Birmingham, England
@virginmedia Still no help for her she’s now back at work tomorrow and not home till 6.30 pm just not good enough !!
-
Skuly
(@SkulyMusic) reported
from
Aldridge, England
@virginmedia The worst customer service in History gotta be seen to be believed
-
Steve
(@docsjmann) reported
from
Dudley, England
@virginmedia rubbish customer service. How can you email them. When they don’t provide with the internet to email them about their problems.
-
Ade1701
(@Ade1701) reported
from
Dorridge, England
@virginmedia Why is it your call centres and your web chat give no answer for hours on end, and your website constantly falls over returning error messages.... “Whoops! Something went wrong!” Your customer service is a joke!
-
Liam
(@LB_WFC) reported
from
Willenhall, England
@virginmedia Internet for the past 3 days has been absolutely awful!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
Jill Carr
(@bramptonowl) reported
@virginmedia Another broken promise. 11:12 and no contact!
-
Gary Lawrence
(@gazzlorenzo) reported
@virginmedia It’s not working I’ll just have to call again to complain
-
Max FreedmanThompson
(@MaxFT) reported
@virginmedia @virginmedia #Fail I'm not asking you to call, I'm asking you to let the department that promised to call me that they need to do so.
-
Gary Lawrence
(@gazzlorenzo) reported
@virginmedia I’ll just call again and make another complaint
-
Jill Carr
(@bramptonowl) reported
@virginmedia It just goes to virgin log on page. Text messaging service not accepting anymore messages
-
Barbara Wheatley
(@barwheats) reported
@virginmedia @BarbaraWheatl17 I never managed to have this webchat as could not find the link - then we went away on holiday. Could you please get back to me to arrange a chat ASAP so we can finally resolve our issue. Thanks
-
lisa jones
(@lisaj103) reported
@virginmedia I have signed up to new deal over 3 weeks again which includes upgrading of V6 box which will not work! Phoning help and support and using virgin media app is no help whatsoever ever error message MA1/4/40 is all I get, can anyone advise on this
-
RF
(@RF34303722) reported
@virginmedia @Forspoken Shocked to see Virgin increasing my broadband price by almost 20% (Dec RPI plus 4%) straight after I've signed a new contract - at a far higher price than new customer offers and after 3 weeks of poor service. Typical Virgin!
-
T
(@Tretops51) reported
@virginmedia not even live with my services yet and randomly you’ve sent people to dig up my garden this morning! Why? I’ve been on chat waiting to speak to someone for 2 hours to be told they can’t do anything. Either sort it or I cancel! I cannot believe how bad the service is
-
Alex L
(@ALippyLips92) reported
@virginmedia Internet in SE18 is down, again! This has been happening with irritating regularity for the past few weeks. Is there a known problem?