Virgin Media Outage Report in Smethwick, Sandwell, England
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The latest reports from users having issues in Smethwick come from postal codes B67.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Smethwick, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Smethwick and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (59%)
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Wi-fi (18%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Smethwick, Sandwell, England
The most recent Virgin Media outage reports came from the following cities: Oldbury, Birmingham, Walsall, Dudley, Cradley Heath, West Bromwich, Brierley Hill, Wolverhampton, Solihull, Tamworth, Redditch, Rowley Regis, Sutton Coldfield, Smethwick and Bilston.
| City | Problem Type | Report Time |
|---|---|---|
 Oldbury |
Total Blackout | |
| Birmingham |
Internet | |
| Oldbury |
Wi-fi | |
| Walsall |
Internet | |
| Dudley |
Phone | |
| Birmingham |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Smethwick, England
Latest outage, problems and issue reports in Smethwick and nearby locations:
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Tahmehtay
(@tahmehtay) reported
from
Birmingham, England
In addition to the cost of a new home that I have to furnish fully top to bottom, @virginmedia is trying to charge me £240 exit fee when THEY don't supply the new address. This is seriously getting me down. I can't even afford necessities.
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Jens Tait.
(@jenstait) reported
from
Wolverhampton, England
So yet again another WiFi problem with @virginmedia in #wolverhampton and expected connection fix at 1:03am. Right... so how am I going to work now ?! 😡
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Roy Kyffin
(@RoyKyffin) reported
from
Birmingham, England
@virginmedia Hi web page not working when IMEI put in and confirm button selected. Nothing happens.
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Chris Jones
(@Jonesy2310) reported
from
Birmingham, England
@virginmedia It was an issue other people i. The area also on @virginmedia as well. Your initial troubleshooting script to question my connection speaks volumes though
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Roy Kyffin
(@RoyKyffin) reported
from
Birmingham, England
@virginmedia Nokia 2.3 isn't on the drop-down box
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Jonathan Ward
(@jaward916) reported
from
West Bromwich, England
@virginmedia Yup, seems your systems have issues so the poor chap's calling me back later!
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Tahmehtay
(@tahmehtay) reported
from
Birmingham, England
@virginmedia seems to supply only just above half of the country, but if you change address to an area they don't supply YOU have to pay £240 exit fee. Do not use them if you can't see into the future and know for sure that you will never move. Insane!
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Roy Kyffin
(@RoyKyffin) reported
from
Birmingham, England
@virginmedia Hi, why does my 4g signal drop to H when I have or use voice call? Never used to happen when you were tied in with EE. Internet settings are correct. Thanks
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Lacie_Adams
(@Lacie_Adams1) reported
from
West Bromwich, England
Well done @virginmedia screwed up again.. even on an online chat when it is written down infront of you you end up removing elements of my package I have specifically asked you to keep on 😡 it would be nice to have one good experience with you. How do I log a complaint?
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King Of Ink Land ®
(@king_body_art) reported
from
Birmingham, England
@shannonkeatingx @virginmedia Guessing you tweeted them after there closing hours. Ring them up make an official complaint this is an error that many fall short off. Plus you have the option of switching. @richardbranson name dragged through mud with these telecoms business
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Coral Musgrave 🇪🇺🇬🇧🇳🇴
(@travellingcoral) reported
from
West Bromwich, England
@ThatLyndsey @priddy @virginmedia We sent it as advised as a tracked delivery with proof of postage. That's why it's £11. And they're charging £10 admin fee to disconnect our phone line. Absolutely shambolic service. #utilitywarehouse
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Adam
(@brumadam) reported
from
Birmingham, England
@virginmedia hi, since we’ve upgraded to 1gb and hub 4 we’ve had problems connecting @Tesla M3 to WiFi. Advised the Plume mesh might fix it and we can receive FOC but been out of stock all year it seems. Any idea when they might be back in stock to try and fix our issues please?
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Jonathan Ward
(@jaward916) reported
from
West Bromwich, England
@virginmedia Morning! So I checked the app for status and was fine, but on the website it said known issue all services. So I subscribed to the SMS alerts and it was "back" at 22:03. Hopefully it stays that way!
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blaster66
(@blaster1966) reported
from
West Bromwich, England
@virginmedia All OK now but didn't have any service for 12 hours
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Mark Cottrill
(@Markycot) reported
from
Solihull, England
@virginmedia for the second day out of the last 60 hours we have no Internet or TV in the B92 area!! You do know the rules are still to work from home if you can don’t you? Atrocious service and reliability!!
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Mark Cottrill
(@Markycot) reported
from
Solihull, England
@virginmedia Internet and TV down yet again and this after a debacle of a mis sold “extra” remote control this weekend, absolute disaster and terrible customer service!
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David Ian Harris
(@davidiharris) reported
from
Birmingham, England
@virginmedia who can I speak to about your shambolic customer service!!!??? 💩
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JohnB
(@JohnBroadbent3) reported
from
Birmingham, England
@virginmedia @vmbusiness What's the betting VM blame covid for pathetic support
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Andrew Jones
(@andyjuk) reported
from
Solihull, England
@virginmedia can I request someone from your UK customer services makes contact with me being as I feel like one of your Indian agents has lied to me and another has accused me of trying it on.
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JohnB
(@JohnBroadbent3) reported
from
Birmingham, England
@virginmedia another taste of shocking service from VM Internet down costing us big money on the phone for over an hour and then cut us off.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Grant Ward
(@grantmward14) reported
@RichardHammon18 @virginmedia Shite all around the country. I'm certain they slow it down, the signal strength is poor and inconsistent.
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Eilidh Grant
(@alesbales) reported
from
Glasgow, Scotland
@reganj3 @virginmedia That's not good.. so rude.. hope you get somewhere with it all soon
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Regan J 🖤
(@reganj3) reported
@virginmedia I have tried this too but I’ve been let down by several staff. Had staff tell me they will call back and they never do. I’ve had nothing but problems since a software update
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twitch.tv/MankyPlaysGames
(@mankyplaysgames) reported
@virginmedia The email was a second new contract email since we’ve moved. The first change kept my monthly payment at the same £45 as before, and today’s email tells me that after my install, it will “settle down” to £77 a month.
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Paul Andrew Neale
(@p_neale1) reported
@virginmedia Virgin-you’ve done it again-since your failure to instal on 4/5 I have been in daily contact-I’m told that the work will be done on that day and I will be contacted-IT NEVER HAPPENS-I have no internet now &just received a text to say you’re putting me back to 31/5-unacceptable 🤬
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Andrew F
(@drwormau) reported
@virginmedia So how do I block spam calls on your network?
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James Shuttleworth
(@Jshutts88) reported
@virginmedia absolute joke of a service! miss selling a package then not answering complaints! Issue been going on for weeks now!!
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Kirsty Louise
(@kirstyladams) reported
@virginmedia Thanks but I spent hours on the phone to them last week, they refused to help me as I didn't pass the security checks!Pointless
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Rob Arbon 🏳️🌈
(@BertieArbon) reported
@angusprune This is exactly why I left @virginmedia. The customer service was so, so bad.
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RJM
(@RJM_1986) reported
@virginmedia my sky sports football channel keeps going fuzzy, all other channels are ok, whats the issue?