Virgin Media Outage Report in Smethwick, Sandwell, England
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The latest reports from users having issues in Smethwick come from postal codes B67.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Smethwick, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Smethwick and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (18%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Smethwick, Sandwell, England
The most recent Virgin Media outage reports came from the following cities: Birmingham, Cradley Heath, Oldbury, Dudley, West Bromwich, Brierley Hill, Wolverhampton, Walsall, Solihull, Tamworth, Redditch, Rowley Regis, Sutton Coldfield, Smethwick and Bilston.
| City | Problem Type | Report Time |
|---|---|---|
 Birmingham |
||
| Birmingham |
Internet | |
| Cradley Heath |
Internet | |
| Oldbury |
Internet | |
| Birmingham |
Internet | |
| Dudley |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Smethwick, England
Latest outage, problems and issue reports in Smethwick and nearby locations:
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Gary Stevens
(@GaryStevens94) reported
from
Curdworth, England
@virginmedia @JamesMartin013 Same issue. As has previously been stated, this has been going on for weeks. Any chance of actually fixing this ?!!!?!
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Patrick Barnes
(@PatrickBarnes17) reported
from
Birmingham, England
@virginmedia I called 2 days ago, saying I wanted to leave, lady tried to say due to COVID other co. Not going into homes. First co.Called can fit when needed. Told only way to cancel contract is to call- last two days called about 10 times all staff busy call. How do I cancel?!
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adi
(@adiDev0) reported
from
West Bromwich, England
@virginmedia and the broadband has gone down again. Every day around midday. Phone app has problems reaching servers, web service status says my broadband is good. Router flashing or sorts of green lights.
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Stuart McCullagh
(@stumccullagh) reported
from
Solihull, England
@virginmedia Yes i have , i cant get through to anyone as i was advised to go on the ap, ive requested a new password still waiting! I wanted to leave because of these problems was talked into having adeal as long(as I've stressed) the wifi was sorted even now writing this im using my phone
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Mercedes Hodson 👷🏻♂️💁🏼♀️
(@mercede72928186) reported
from
Wednesfield, England
@virginmedia Iv been having issues with my internet connection I believe I need a new box Iv had this box now for some years is there a number I can ring to get this sorted. Thank you.
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byron parsons
(@byronparsons05) reported
from
Solihull, England
@virginmedia can you help! Or be the useless internet provider you have been for ages!!!!!! No ******* internet is 12!!!!!! ******* joke
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Stuart McCullagh
(@stumccullagh) reported
from
Solihull, England
@virginmedia Internet down again (had engineer here Monday). Cut off after a 62 minute wait! Tried the app won't let me log in as my password is wrong and it hasn't sent me any new password link (2 hours ago).
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Ben Franklin.
(@benavfcfranklin) reported
from
Dudley, England
@virginmedia You can stick that. I suggest you fix the connection I’ve been having for weeks now, I can’t even load anything on my phone in the rook directly below. Before you ask I’ve done all the tests too then never heard back from you.
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Adam
(@adam_jordan112) reported
from
Birmingham, England
@virginmedia I’m absolutely disgusted with the mobile messaging chat. I have been trying since 11:30am to speak to an advisor and still not getting anywhere. I’d now like to cancel my new order as I am disgusted with the customer service for a new mobile customer!!!
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Liane Denton
(@Crazikat2002) reported
from
Birmingham, England
@virginmedia Yes there are issues but seriously everyday issues with your service. Clearly I am not getting the service I am paying for it what what promised when I switched to you. I would like a call and a solution to this problem
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Steve Walters
(@SteveWa13630733) reported
from
Wolverhampton, England
@virginmedia Seems to be a problem with your website - have not been able to sign in to My Virgin Media Account or emails all day . Any ideas? Help?
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Karl Hall
(@Karlos26899) reported
from
Birmingham, England
@virginmedia 30 day notice submitted and a very disappointed now to be ex-customer!!
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byron parsons
(@byronparsons05) reported
from
Solihull, England
@virginmedia is there any issues with internet today? It’s been down for three hours now
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Nickins
(@ninsull) reported
from
Solihull, England
@virginmedia how can you spend nearly an hour on two phones to report a problem with no one picking up. Yet ask me if il refer you. @next stop I’m cancelling my contract.
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Stuart McCullagh
(@stumccullagh) reported
from
Solihull, England
@virginmedia how the hell do I get an email from your company trying to reset a password on the app? All i want (for the last year) is working wifi engineer out last monday said i need a booster no help on phone or app or this absolutely shocking!
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Barney Scholefield 🌈 💙
(@BarneyUoB) reported
from
Birmingham, England
.@virginmedia not your fault, but can you do more to stop the scammers? @NatWest_Help 🙏 thanks for prompt support! /2
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Mark Cottrill
(@Markycot) reported
from
Solihull, England
@virginmedia Absolutely atrocious customer service! Waited for my Hub 4 to arrive as we are now paying for highest broadband, it arrives and has wrong power cable inside, phoned to sort, on hold for 20 mins then speak to someone who has IT issues and has put us on 40 mins hold!
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victoria nicholson
(@bicovico) reported
from
Solihull, England
@virginmedia shocking service again today
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Adam
(@adam_jordan112) reported
from
Birmingham, England
@virginmedia has your mobile online order website gone down? It keeps telling me to message or ring to order?
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Liane Denton
(@Crazikat2002) reported
from
Birmingham, England
@virginmedia It’s not the WiFi, I am hard wired into to the router. So there is no excuse for this poor service.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Barry Collins
(@bazzacollins) reported
My Virgin Media line has been down for 18 hours now, despite them sending me a text message saying it was fixed.
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Shaun Gull
(@GullShaun) reported
@virginmedia yet again Virgin broadband down, yet again support denying that the service is down in Burgess Hill, we're in contact with other in Burgess Hill with the same problem – they're sending a new router (3-5 days) – that's not the problem
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Jess Timmins
(@jesstimmins92) reported
@virginmedia trying to phone your customer service to speak to a person and getting no luck!! Can you please have someone contact me ASAP via DM - thank you
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Phil Wickwar
(@01Wickers) reported
@virginmedia After being left with no internet Fault has been " fixed " by your Engineers Still no internet Done all thats on your web etc Please help
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Record Cup Winners
(@AFCGoonerPaul) reported
@virginmedia Yeah sending me to a bot text service is a great help. I doubt it will be able to get the details on this case.
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Kirsty Joseph
(@KirstyJoseph1) reported
@virginmedia Im on tbe phone now to someone named Mariam. Apparently they closed my complaint? Nobody has contacted me and if you look, I have tried to contact you so many times. This is awful @OmbudServices can you help? I've had this ongoing since August 😓
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Ustler
(@Ustler1) reported
@virginmedia Thanks. But the customer services have already failed on two promised connection dates over past weeks. After talking yesterday for 3 hours we were told it would be back on this morning. I’d just like to deal with someone that will ensure the job is completed correctly.
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Shaun Gull
(@GullShaun) reported
@virginmedia yet again Virgin broadband down, yet again support denying that the service is down in Burgess Hill, we're in contact with other in Burgess Hill with the same problem
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Elle
(@ElleSENadvocate) reported
@kategarraway @skytv You have my empathise I had this few years back with virgin media ... took 6 days to resolve & it was a nightmare . Had to use mobile data on their phones cost a fortune . 🤞🏻you get it sorted .. I went to another service provider as the c/ m service was non existent
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Ustler
(@Ustler1) reported
@virginmedia We have previously used the text service and got nowhere.