Virgin Media Outage Report in Smethwick, Sandwell, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Smethwick, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Smethwick and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (58%)
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Wi-fi (19%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Smethwick, Sandwell, England
The most recent Virgin Media outage reports came from the following cities: Oldbury, Birmingham, West Bromwich, Walsall, Wolverhampton, Dudley, Solihull, Bilston, Sutton Coldfield, Rowley Regis, Wednesbury, Cradley Heath, Brierley Hill, Tamworth and Redditch.
| City | Problem Type | Report Time |
|---|---|---|
 Oldbury |
Wi-fi | |
| Birmingham |
Internet | |
| West Bromwich |
Internet | |
| Birmingham |
Wi-fi | |
| Birmingham |
Internet | |
| Oldbury |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Smethwick, England
Latest outage, problems and issue reports in Smethwick and nearby locations:
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Richard Anderson 💙
(@MrRichAnderson) reported
from
Kidderminster, England
@virginmedia Really poor service today. Loyal customer, since day 1 Spent over an hour on the phone and still paying a lot of money for equipment that doesn't work. Solution, just reset everything, switch it off and on again! Really??? TV box 8 years old! Not a valued customer.
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Roger Leitch
(@notdodgy) reported
from
Solihull, England
@virginmedia Every morning around 9:30 this week, our business broadband has stopped working. Lights look normal and we need to power cycle to get service back. What's going on? Postcode B90 3BD Do you have a back up option available as this affects card payments.
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Troy
(@tr0y1291) reported
from
West Bromwich, England
@virginmedia are an absolute disgrace. The broadband has been down more than in use over the last 12 months. My 1 year old would do a better job in the call centre they use.
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Lynn Jolly
(@Linnyjolz62) reported
from
Birmingham, England
@virginmedia Held on for 45 mins on Friday and today. Was told there were "communication issues" on Friday and the guy I was speaking to said he'd call me back straightaway on my landline. He didn't. I tried again today to be told they couldn't access the system and that I should call again.
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Paul Tuxworth
(@paultuxworth) reported
from
Birmingham, England
Red button not working on sky sports football @virginmedia @SkyFootball
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Pedro Oliveira
(@pedrofouruk) reported
from
Birmingham, England
I wanted to cancel my contract with @virginmedia but no ones answering the calls.. terrible costumer service. @MartinSLewis @virginmedia
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Aqeel Butt
(@akz147) reported
from
Birmingham, England
@virginmedia What does that even mean .. she cut me off after 2 hours of waiting on the phone.. what type customer service is acceptable at virgin media!!
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Roger Leitch
(@notdodgy) reported
from
Solihull, England
@vmbusiness Every morning around 9:30 this week, our business broadband has stopped working. Lights look normal and we need to power cycle to get service back. What's going on? Postcode B90 3BD Do you have a back up option available as this affects card payments.
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AJKearney
(@aquaticsmum64) reported
from
Aldridge, England
Hey @virginmedia Had a contract with you for years but the TV service is terrible. Called to sort - gave details including PW for account via auto system (all correct). Person said the name on my AC is different??? My bill is in my name! Left hanging on for 28 mins then cut off!
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leo
(@leomountford4) reported
from
Birmingham, England
@virginmedia @MICHAEL33835551 JUST FIX IT
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Paul M Crowley
(@crowley1959) reported
from
West Bromwich, England
@virginmedia The link you sent me only covers complaints about your services not account payable or refunds. I feel someone needs training. Awful service, I am going to this in the hands of a debt collection agency.
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Ben Ritmeyer
(@benritmeyer) reported
from
Solihull, England
@virginmedia broadband down in B92
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Jackie Scott
(@JackieScott_) reported
from
Dudley, England
@virginmedia 3 days on top of 2 already means a customer lost 😥
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leo
(@leomountford4) reported
from
Birmingham, England
@virginmedia it can’t be that hard to fix 😭😭😭😭
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Ian Dunn
(@PrinciplePhoto) reported
from
Birmingham, England
@virginmedia Waited 1 hour online for the agent. Then she disconnected me. Absolutely awful service.
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AJKearney
(@aquaticsmum64) reported
from
Aldridge, England
@virginmedia Sorry but it’s Wednesday - not a weekend or a bank holiday yet! With the catalogue of issues I’ve had with your company I think it’s pretty appalling and next time my contract ends I won’t be fooled into renewing by empty promises
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Suzi🧡🖤🧡💕
(@Suzanne_WW) reported
from
Dudley, England
@virginmedia Absolutely useless Rude employees and no help!
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jade
(@jadebcx) reported
from
Birmingham, England
@virginmedia why would my router be red lighting if the internet is fine? i read online it means there’s an error with my connection but there isn’t any problem 🥴
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leo
(@leomountford4) reported
from
Birmingham, England
@virginmedia help
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Lewis
(@ljb1875_) reported
from
Birmingham, England
Putin could blow up the virgin media headquarters and it wouldn’t make a difference to my wifi it’s that ****
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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PuReGoN
(@xxPuReGoNxx) reported
@jeffharris_665 @IsThatPL @virginmedia Your Hub is ******. Nothing to do with the virgin broadband. Ask for a Hub 5. With WIFi 6, it is literally zero issues. I work at home all week, so I constantly use it with now issues.
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Amy 🪐
(@tree_stars_) reported
@virginmedia has the worst customer service.
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Nicki Clarke (formerly Spear)
(@nickimclarke) reported
@virginmedia Perhaps you could ask your team to deal with my complaint fully and not fob me off. You do work for the same company I presume??
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Harley Brown
(@harley_brown) reported
@virginmedia Why is this still not working? It’s was meant to be fixed at 6pm yesterday then 3.50am today. When will it be fixed
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iTradeShares
(@iTradeshares) reported
@virginmedia Install a network that works properly. I know so many people who lose their internet signal on a frequent basis. Bad engineering = bad customer experience.
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Will W
(@allsaint2022) reported
@DrHoenderkamp @virginmedia @SkyMediaUK Virgin are shocking, I called them the other day to discuss a broadband issue and the guy tried to sell me a mobile phone as a priority over resolving my actual issue!
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s.m.wright
(@smwright9) reported
@DrHoenderkamp @virginmedia @SkyMediaUK It's only when you threaten to cancel that they start treating you as a valued customer. We got a better package from Vodafone. Told Virgin we were going & they bettered it on every level.
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leilani dowding 🌸🚜 ☮️
(@LeilaniDowding) reported
@DrHoenderkamp @virginmedia @SkyMediaUK Customer service in Britain has gone!! It’s unreal the amount of time it takes to reach anyone too . Plus many places out source to foreign countries where they sound like they are reading a script
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scottish soda pop
(@shaunjdixon) reported
@DrHoenderkamp @virginmedia @SkyMediaUK Sky are shocking messed up my home move Complained then they reconnected old house again !!! Now trying to make me pay for having no internet For at least 21days customer service crap passed from person to person With no resolution
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Alex
(@ajk__89) reported
@virginmedia hi guys! Just wanted to make sure you are aware that you are the worst company in the entire world. Congrats on being completely impossible to deal with! 🤡