Virgin Media Outage Report in Smethwick, Sandwell, England
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The latest reports from users having issues in Smethwick come from postal codes B67.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Smethwick, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Smethwick and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Smethwick, Sandwell, England
The most recent Virgin Media outage reports came from the following cities: Smethwick, Birmingham, Oldbury, Wolverhampton, West Bromwich, Redditch, Walsall, Willenhall, Solihull, Tamworth, Rowley Regis, Halesowen, Stourbridge, Sutton Coldfield and Dudley.
| City | Problem Type | Report Time |
|---|---|---|
 Smethwick |
Internet | |
| Birmingham |
Wi-fi | |
| Birmingham |
Internet | |
| Birmingham |
Wi-fi | |
| Oldbury |
Internet | |
| Birmingham |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Smethwick, England
Latest outage, problems and issue reports in Smethwick and nearby locations:
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MH
(@Mijan93243645) reported
from
Kidderminster, England
@virginmedia I’m not paying the full amount for April and may, until you revie my bill for not getting my full service and I don’t receive my booster I am not paying a single penny, and I’m not contacting anyone. You sort it. DM if you want my account details
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MH
(@Mijan93243645) reported
from
Kidderminster, England
@virginmedia In March when I renewed my contract I was having a lot of issues with my WiFi service, when I called person on the phone suggested I need a booster in my house which they he/she can’t remember now said I should get it within few days, then lockdown happened and understandably
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Rob Wadrup
(@WadrupR) reported
from
Solihull, England
@virginmedia once again my broadband and tv are not working I’m paying a full package for this and even sky sports with nothing on. How many times this month alone.
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anna_banana
(@bettyboobypants) reported
from
Birmingham, England
@virginmedia She has forgotten her email address (and is struggling to get access to her acc & not getting much help when she phones up) she uses on her mobile acc as she is looking to cancel or update her mobile phone contract.
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Stephen Luckett
(@Steveluckett) reported
from
Codsall, England
@virginmedia have the worst customer service in the world. Reported a fraud case to them 2 months ago and they have done nothing with it. You call there call centre and they just hang up on you. Great work guys 👍🏻
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Connor
(@CCRSGAMING) reported
from
Walsall Wood, England
@virginmedia my WiFi is not working all lights flash green until they go off and the white light appears still nothing then all of a sudden they all flash red then repeats the process
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MH
(@Mijan93243645) reported
from
Kidderminster, England
@virginmedia It was hard to contact you to follow up, I tried many ways but was getting no where as everything seemed to be on automated, however again in April I was having more issues and it got to a point I went on Twitter and someone responded with a text service but again like always
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Tom
(@TomPG92) reported
from
Birmingham, England
@virginmedia my parents virgin media account is under my email, only issue is that I don’t live with them, just signed up with you and now thats under my email too, when I try to sign into my account I get theirs, it says your can’t change an account email either..
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Dave Phillips
(@DaveWFC) reported
from
Wednesfield, England
Well since my @virginmedia internet has been down since 4:30pm had to resort to going back to watching beautifully cheap 'Horror' movies! 👍
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Jim Davies
(@jdelectrical82) reported
from
Tamworth District, England
@saley1984 @virginmedia Only hear people moan about virgin mate! Go sky, never had a problem 👍🏻
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Rob Wadrup
(@WadrupR) reported
from
Solihull, England
Just watched the @virginmedia advert they must of used a different provider to get there videos posted as your service is diabolical Like I say monies due next week I cancel direct debit and you will respond with a stupid message.
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Mat 🏳️🌈
(@EgglestonMathew) reported
from
Birmingham, England
@virginmedia huns ya broadband is broken , again.
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Rob Wadrup
(@WadrupR) reported
from
Solihull, England
@virginmedia once again your service is shocking. This month alone I’ve lost my connection and tv so many times. I bet you soon be on the phone when I stop my standing order next week
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Dan.
(@Daniel_Gaskarth) reported
from
Redditch, England
@virginmedia any reason why my Wi-fi is down. I’ve reset it twice at the wall and still won’t connect to anything
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Craig
(@cra1gs) reported
from
Birmingham, England
Internet is down again @virginmedia It’s a Friday night. Sort it out.
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anna_banana
(@bettyboobypants) reported
from
Birmingham, England
@virginmedia She doesn’t want to cancel or pause her account she wants to be able to talk to some one about cancelling her mobile contract
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MH
(@Mijan93243645) reported
from
Birmingham, England
@virginmedia Your text service is worse than speaking to someone live
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SUSAN
(@Susiec64) reported
from
Halesowen, England
@virginmedia Internet is all over the place today, Halesowen, what's going on. My neighbours are all having same issue.
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Adam
(@brumadam) reported
from
Birmingham, England
Credit where it’s due, just had to call @virginmedia as I was unable to fix a query on the website and had fantastic, fast, and friendly service from the call centre. Thank you 🙏
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👻•Betty👑•👻
(@ghstofyouBrock) reported
from
Walsall Wood, England
Aight but why is virgin media the worst ******* internet shut ever
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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David Fauvrelle
(@magicfauvrelle) reported
@virginmedia Going out now to buy a freeview box now to cover the service @virginmedia should be providing me. 😡
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Colin
(@CSW59577690) reported
@virginmedia Thank you for your recommendation but I’ve already tried what you advise, I have both telephoned on many occasions and written via web and my complaint gets changed to resolved when it is not. Guess I’ll have to wait 8 weeks to escalate it.
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Lorr
(@lorr3) reported
@virginmedia Also I have messages in my inbox here speaking to girl Rachel told me to ring 1908 well I dint have time to be waiting 15 mins to speak someone it’s just terrible service
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Francesco Savino
(@Fsavino) reported
@virginmedia That’s not good enough I’m afraid. You can expect an Ofcom complaint.
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paul whiteaker
(@paul_whiteaker) reported
@virginmedia I haven’t been able to login into my account since aug 7th have raised multiple it tickets/ phone calls / what’s app / have a Pm chat on the VM help forum And still not resolved. No update in 4 weeks, just told will have to re-raise, Disgusting service
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scouselegacy ✨🎄❄️
(@scousenat) reported
@virginmedia down again biggest pile of shite
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David Fauvrelle
(@magicfauvrelle) reported
@virginmedia Said someone is coming on the 12th like I said. But who knows. Seems like @virginmedia seems like organised chaos. Actually asking me questions doesn't seem to fix things either. Waste of time if you got no access or can't do anything.
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Jem kunz
(@jemski7) reported
@virginmedia TW11 0NW Can’t talk to anyone about the broadband issue. Get kicked off the recoded phone system. Been with out broadband for 2 days. What’s happening?
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OFFICIAL GFFCONTWITCH 🇬🇧 Farming plays G.S.P
(@gffcontwitch) reported
Can I block you on twitter, because you are useless and your internet is crap? And your support team knows sweet FA? @virginmedia and you are annoying, irritating and a massive bunch of liers ? #VirginMedia and you you ripped me off £63 for rubbish 1GB internet
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David Fauvrelle
(@magicfauvrelle) reported
@virginmedia This has become a Joke now @virginmedia. No ones turned up today again. No internet and TV for a over a month. Does CEO #LutzSchueler know how bad customer service is? Don't take booked appointment seriously or let people know your not coming.