Virgin Media

Virgin Media Outage Report in Smethwick, Sandwell, England

Problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

The latest reports from users having issues in Smethwick come from postal codes B66.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Smethwick, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Smethwick and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Smethwick, Sandwell, England 03/18/2025 17:25

March 18: Problems at Virgin Media

Virgin Media is having issues since 03:40 PM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (55%)

    Internet (55%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (14%)

    Total Blackout (14%)

  4. TV (7%)

    TV (7%)

  5. E-mail (6%)

    E-mail (6%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Smethwick, Sandwell, England

The most recent Virgin Media outage reports came from the following cities: Tamworth, Birmingham, Walsall, Dudley, Redditch, Smethwick, Sutton Coldfield, Brierley Hill, West Bromwich, Solihull, Wolverhampton, Stourbridge, Oldbury, Wednesbury and Bromsgrove.

Loading map, please wait...
City Problem Type Report Time
United KingdomTamworth Internet
United KingdomTamworth Internet
United KingdomBirmingham Total Blackout
United KingdomBirmingham Internet
United KingdomBirmingham Internet
United KingdomBirmingham Total Blackout

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Smethwick, England

Latest outage, problems and issue reports in Smethwick and nearby locations:

  • karriecheer ♥ Karina Aura ♥ (@karriecheer) reported from Birmingham, England

    @virginmedia It says no known issues

  • sjbanks47 Simon Banks 🦁 (@sjbanks47) reported from Tamworth District, England

    @virginmedia your online service status says there are no known issues in my area. However when I called just with a broadband issue I was told there is a fault in our area. If your website was up to date I would not have needed to call and queue for 30 mins.

  • ChrisPresslie Chris (@ChrisPresslie) reported from Wednesfield, England

    Ive im hard wired and im port forwarding it should ******* work phoned up only to be told "oh we can't help with port forwarding" @virginmedia

  • Saq5000 Saqib👨🏽‍🦯 (@Saq5000) reported from West Bromwich, England

    @virginmedia thanks for looking into this in great detail and I only wish that I could go back to the previous version which was fully accessible and user-friendly unlike this version of the app. They shouldn't of updated the app because it wasn't broken in the first place.

  • Saq5000 Saqib👨🏽‍🦯 (@Saq5000) reported from West Bromwich, England

    @virginmedia Usually I would swipe down with one finger and it would tell me that I’m on the delete option and I just tap delete to erase the program

  • Georgekafetzis George Kafetzis (@Georgekafetzis) reported from Cheslyn Hay, England

    @VirginMedia the worst customer service known to mankind. I do not know how they say in business.

  • Saq5000 Saqib👨🏽‍🦯 (@Saq5000) reported from West Bromwich, England

    @virginmedia OK thanks for that and the screen has gone away after I clicked on the sea terms link but I still have the problem of not being able to swipe to delete on individual programs within a folder as this was possible before the update

  • iamsteadman Mark Steadman (@iamsteadman) reported from Birmingham, England

    @virginmedia Hey, turns out you never DMd me. It was a scam artist and I narrrowly avoided getting my card details stolen (although I did give away my home address before I checked the username). That’s not on you; but thought you should know.

  • ChrisPresslie Chris (@ChrisPresslie) reported from Wednesfield, England

    If im hard wired and im port forwarding it should ******* work phoned up only to be told "oh we can't help with port forwarding" @virginmedia

  • ManStickCar Louis @ MyBusyMind (@ManStickCar) reported from Birmingham, England

    @VirginMobile @virginmedia proved to me that they don’t do customer service. We waited a month for a phone sent to a wrong address, & then had to collect it ourselves. We also proved the phone had a fault from the start, but now we’ve been told to claim on insurance and pay £125!

  • Sammykins9486 Samantha (@Sammykins9486) reported from Birmingham, England

    @virginmedia I just cannot find a link to speak to anyone online at all, regardless of whatever issue I click first

  • Vix_Leonard Victoria Leonard (@Vix_Leonard) reported from Birmingham, England

    @virginmedia @Leyjay17 Same for us also B31 hope you will be refunding those of us who have been without service since yesterday afternoon and according to your online info will be until this afternoon. I am unable to work. 😡

  • Jeanybabesb j7b7 (@Jeanybabesb) reported from Walsall Wood, England

    Have been with @ThreeUK since 2005...15 years and the service has just got worse...time to switch! What you got @EE @virginmedia @O2

  • a_Muss60 Andy (@a_Muss60) reported from Solihull, England

    @virginmedia Sorry for my delay as I'm being treated for a heart attack I had on Valentine's day. When I tested and found v low speeds I could not connect to any internet, so I used my mobile 3g service to check for Virgin internet issues, which came back no issues in my area.

  • Georgekafetzis George Kafetzis (@Georgekafetzis) reported from Birmingham, England

    @virginmedia They don’t understand what you are saying to them. I had to say my postcode 5 times phonetically. Also on the phone for 45 minutes with no resolution. #badtimes

  • BigBraLady Karen Tomalin (@BigBraLady) reported from Dudley, England

    Intermittent broadband, no phone line and unable to log into the @virginmedia on line account as we don’t exist. Puts the tin lid on A completely crap day.

  • iamsteadman Mark Steadman (@iamsteadman) reported from Kings Heath, England

    @virginmedia Just want to see a service status page, like broadband companies have. 🙂

  • ChrisPresslie Chris (@ChrisPresslie) reported from Wednesfield, England

    Thanks for being no help @virginmedia

  • a_Muss60 Andy (@a_Muss60) reported from Solihull, England

    @BluenoseBeau @virginmedia I have 100mbs supply, over 6 months max received 76.4 for one test soon back to mid 20-30 worst being 0.7 I wouldn't mind so much if it was running at Ave 75%, not when it's seems to be around 35% mark. Oh it's constantly dropping the wifi too!

  • Caitlin__Wilson Caitlin Wilson (@Caitlin__Wilson) reported from Birmingham, England

    @virginmedia is actually the worst. Imagine paying money for WiFi which goes off multiple times a day and is slow even when it’s running well🥴

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • NickyShakey Nicky Shakespeare (@NickyShakey) reported

    @virginmedia It’s saying there are no problems but it could be the box is my only guess

  • xfindingxemox Mona Lisa Saperstein (@xfindingxemox) reported

    @virginmedia We don't have internet, we have been struggling to get you to give a proper service for a few months already. We changed plans, had technicians over,called you a million times. I can give you my account number to check I'm not lying.

  • Rcl1Rcl1 Our Sea Elle (@Rcl1Rcl1) reported

    @virginmedia I know when they are due to end. My question was who can i discuss my contract with as i wont pay more (i.e. i want to cancel my contract unless you can offer a new deal). Tnx

  • xfindingxemox Mona Lisa Saperstein (@xfindingxemox) reported

    @virginmedia Well you can start by providing the service you are supposed to provide. I'm done calling your costumer service.

  • xfindingxemox Mona Lisa Saperstein (@xfindingxemox) reported

    @virginmedia I've been complaining for at least 5 months about this, so I guess I can say I've been installed if by installed you mean been a victim of your terrible service

  • xfindingxemox Mona Lisa Saperstein (@xfindingxemox) reported

    @virginmedia There are no problems in my area apparently, so what's your excuse now? I've been calling 3 times a week for 5 months I heard them all

  • mo_groot Mo_Mahamroot 🇾🇪🇵🇸 (@mo_groot) reported

    @usman2lost @zxniac I wish I had virgin media in my area or that new 6G wifi cuz that **** is crazy

  • SinghBbiring Balraj singh (@SinghBbiring) reported

    @virginmedia Just spoke to your customer service team who didn't show interest in helping, instead he told me he was terminating the call and then put the phone down....can you please get someone to call me? I am seriously considering putting a complaint in to the ombudsman!!

  • BrickSanity BrickSanity (@BrickSanity) reported

    @virginmedia If I'm have a case open for it right now, so I'm waiting on the results.. but tbh £34 credit for a year or more of underperforming service is a real slap in the face.. I've spent £996 on something I've not received .

  • Matthej John Matthews (@Matthej) reported

    @virginmedia hi NB Yes that link said broadband fine but phone issues. Router was utterly down. Phone worked fine