Virgin Media Outage Report in Smethwick, Sandwell, England
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The latest reports from users having issues in Smethwick come from postal codes B67 .
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
Problems in the last 24 hours in Smethwick, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Smethwick, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
- Internet (56%)
- Wi-fi (21%)
- Total Blackout (10%)
- TV (8%)
- E-mail (4%)
- Phone (2%)
Live Outage Map Near Smethwick, England
The most recent Virgin Media outage reports came from the following cities: Birmingham, Wolverhampton, Oldbury, West Bromwich, Walsall, Dudley, Wednesbury, Bilston, Solihull, Tamworth, Smethwick, Willenhall, Rowley Regis, Halesowen, and Stourbridge.
| City | Problem Type | Report Time |
|---|---|---|
 Birmingham
|
Internet | 8 hours ago |
|
Wolverhampton
|
Internet | 8 hours ago |
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Birmingham
|
Wi-fi | 8 hours ago |
|
West Bromwich
|
Internet | 22 hours ago |
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Birmingham
|
Internet | 1 day ago |
|
Birmingham
|
Internet | 1 day ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Smethwick, England
Latest outage, problems and issue reports in Smethwick and nearby locations:
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Caroline (@Miss_Pumpkin666) reported from Birmingham, England@Michaelallen_99 @philell21 @virginmedia Because the stupid rules say that if there’s a disruption to your services (over a specified amount of time), you’re legally entitled to compensation, but ONLY if you contact them to notify them that you specifically are effected, if you don’t they’re not obligated
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Nicky Rowe (@nickywolko) reported from Dudley, England@virginmedia new tv box Friday as mentioned before didn’t work Friday started working yesterday now today it’s off again! Done the status check says no problems said box was on standby. I did get a flicker of a program for less than a minute then no signal.
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Roger Leitch (@notdodgy) reported from Solihull, England@virginmedia You only pay out for a total loss of service. So it can be unusable but still limping along and you won't pay out. Personally I am hoping for another provider to get around to rolling out fibre in my area.
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Roger Leitch (@notdodgy) reported from Solihull, England@virginmedia No estimated time. "It's a complex problem". In other words its a network fault not a line fault. Why isn't the number you shared available on your website? The service checker is useless in this scenario. The website says it's working when it isn't.
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Sana Parkar (@s_badruddin) reported from Birmingham, England@virginmedia why is your box down? Why doesn’t any of your apps load? E.g. Amazon Prime? 😑
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Chris Burden (@WulfrunianChris) reported from Wednesfield, EnglandMy contract with Virgin Media has run out and they want to up my contract price by DOUBLE. When I rang up to cancel I expected them to offer me a better deal and they were just Ok bye.
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Dave (@FuryZhil) reported from Dudley, England@virginmedia I -think- my services are down due to maintenance in my area. I received a text from you apparently but no email or letter. Any news on how long this is?
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Steve Lees (@measlewolf) reported from Dudley, England@virginmedia do you have a known issue with the sports channels? They aren’t working and the phone-line cuts me out off.
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Roger Leitch (@notdodgy) reported from Solihull, England@virginmedia Your system sent me a satisfaction survey. Needed to complete it using mobile broadband because my virgin broadband doesn't actually work, but is apparently working enough to not qualify as being out of service.
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Caroline (@Miss_Pumpkin666) reported from Birmingham, England@sahinbrum @virginmedia I agree that their compensation policy is bs, I’ve found when I’ve had any outage affect me, they patch it quickly so the service gets intermittent while they work on a full fix, that way they don’t have to compensate, even if service drops out every couple minutes. BS really
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♥ Karina Aura ♥ (@karriecheer) reported from West Bromwich, EnglandVirgin media has been down since this morning what a joke
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Suzi 🧡🖤🧡💕 (@Suzanne_WW) reported from Dudley, England@Samyg1 @virginmedia We have no internet DY1 issue?
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Peter Brocklehurst (@pasty_pete) reported from Solihull, EnglandGood old virgin media down again twitch in one week and I’m told two to three days before anyone can come out yet I bet the bill will arrive on time
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Roger Leitch (@notdodgy) reported from Solihull, England@virginmedia Broadband connection and WiFi are stable but connectivity is intermittent-keeps losing connection every few minutes for 30 seconds. This is a network fault but I cannot find an option to report it. B90 1LB
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Steve Walters (@SteveWa13630733) reported from Birmingham, England@virginmedia problems with emails all day. Message keeps saying try again in one hour. But no emails since 835am this morning. Are you aware of this problem? Any news on a fix for it?
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Steve Walters (@SteveWa13630733) reported from Wolverhampton, England@virginmedia @matty_gilbert94 Can’t check service status page - that is down too
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AM. (@whatsyourtwitta) reported from Birmingham, EnglandFfs my @virginmedia wifi is down…again 😤😤😤 - apparently I need to wait till midday tomorrow to get it fixed?!? No Netflix, no Xbox no nothing tonight ffs
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Ginger and Nuts (@gingerandnuts) reported from Brownhills, EnglandWell @virginmedia you have let so many people down with no apology or update. Disgraceful.
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Nicky Rowe (@nickywolko) reported from Dudley, England@virginmedia my new tv box has arrived today and I can’t use it as our area is still down. Our broadband was down yesterday. At least it’s only the tv today it’s not as if we are without power or heating like some parts of the country. Customer services were helpful
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AnnaBluez 🌧 (@anna_newbold) reported from Birmingham, England@virginmedia what's up? No TV or telephone line & your website & customer services have crashed Have you paid your bill? #virginmedia
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Fee the Jaime Murray Simp (@BlackFairySimp) reported@virginmedia It doesn’t. At all. Now my Wi-Fi has gone down completely.
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sanb (@sanb01182658) reported@virginmedia no, its an equipment issue. you SHOULD know if there is an issue in my area (there is not). Its intermittent and the age of the box............
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Nigel Bennett (@top1percentile) reported@virginmedia That was the address confirmed to me by a VM manager (old colleague) from his internal directory! It was about the failings of the VM and O2 customer service call centres in India and South Africa.
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chris whittart (@fatwhit5) reportedI honestly don’t know how @virginmedia have any customers left, shocking customer service it’s just taken me 2.5 hours to cancel my account, at the third attempt 🤬
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The Edvardz (@CEdvardz) reported@emma_adkins33 @virginmedia They’ll tell just you to call the 0345 number but it’s a waste of time. The WhatsApp is useless too. The social media team is outsourced and cannot help as they do not have access to systems. #virginmediaisdodgy
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Matthew MacKarill (@oneegg666) reported@virginmedia are you having known issues with network Intermittent Dropouts?
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Powerpoof Bear 🐻 (@arsenben80) reported@virginmedia Morning Virgin, still no broadband and it's now been down since 2pm on Friday. Phone line and website just say issue is complex and you're working it but no actual timescales... WTF is going on???
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Liv (@Livbet) reported@virginmedia Some apps not working though they work OK on other people's broadband, so it's obviously a Virgin issue. Been like it since mid July
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Mark Ramsay (@TheFacePincher) reported@virginmedia Broadband up & down this morning. I visited your status page & have discovered that planned work is taking place today. In future I'd suggest if it is "planned work" sending an automated SMS or e-mail before hand would be helpful so we can work around the problem
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Taran K (@makeupbytarank) reported@virginmedia your internet service is absolutely shocking. I literally cannot work from home because your internet keeps dropping out. What exactly are we paying for???????