Virgin Media

Virgin Media Outage Report in Smethwick, Sandwell, England

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The latest reports from users having issues in Smethwick come from postal codes B66.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Smethwick, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Smethwick and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Smethwick, Sandwell, England 03/19/2025 00:25

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (55%)

    Internet (55%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (14%)

    Total Blackout (14%)

  4. TV (7%)

    TV (7%)

  5. E-mail (6%)

    E-mail (6%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Smethwick, Sandwell, England

The most recent Virgin Media outage reports came from the following cities: Birmingham, Tamworth, Walsall, Dudley, Redditch, Smethwick, Sutton Coldfield, Brierley Hill, West Bromwich, Solihull, Wolverhampton, Stourbridge, Oldbury, Wednesbury and Bromsgrove.

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City Problem Type Report Time
United KingdomBirmingham Internet
United KingdomBirmingham Internet
United KingdomBirmingham Internet
United KingdomTamworth Internet
United KingdomTamworth Internet
United KingdomBirmingham Total Blackout

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Smethwick, England

Latest outage, problems and issue reports in Smethwick and nearby locations:

  • chrispsaras Chris Psaras (@chrispsaras) reported from Dudley, England

    @virginmedia it's the same old excuses. Told it would improve but still the same old inconsistent service I've received during the whole of the summer. Can never get through to anyone, complete waste of time today. Shocking customer service!

  • jadedurnallx jade💓 (@jadedurnallx) reported from Birmingham, England

    @virginmedia are absolutely useless. Have over 100 properties with Virgin Media Broadband, and you’d think they’d attempt to fix issues and keep our future custom. Safe to say we’re looking for another supplier if there are any recommendations...

  • PhilCampbell_ Phil Campbell (@PhilCampbell_) reported from Willenhall, England

    @virginmedia Yes there's no issue on the checker. The connect app says it's fine except for a few times it's said the connection is poor. But 1mb some nights is ridiculous...

  • Ade1701 Ade1701 (@Ade1701) reported from Dorridge, England

    @virginmedia First thing I did, and I run them regularly. Only 53.46 Mbps download and just 9.99 upload on a supposedly 100Mbps service! On a wifi laptop right next to the router it’s just 23.43 and 10.08

  • Ade1701 Ade1701 (@Ade1701) reported from Dorridge, England

    @virginmedia Network security warnings, poor speed (even on direct cabled link to router), and we need a wifi booster which with the broadband, phone and tv package I believe is included. Still on hold after two hours! Wasted yesterday waiting for a response on so-called ‘live chat’!

  • Ade1701 Ade1701 (@Ade1701) reported from Dorridge, England

    @virginmedia Don’t try and pass the buck! It’s NOT a windows issue, it ONLY occurs on this Virgin network!

  • Ade1701 Ade1701 (@Ade1701) reported from Dorridge, England

    @virginmedia After more than FOUR HOURS on the phone I eventually got someone competent from billing to confirm I am eligible for one free booster and someone else to talk me through fixing the security issue. You seriously need to prioritise vulnerable customers!

  • Jod_69 Jo (@Jod_69) reported from Birmingham, England

    @virginmedia Yep just says problem in my area. Not helpful and is getting to be a pain tbh

  • PhilCampbell_ Phil Campbell (@PhilCampbell_) reported from Willenhall, England

    @virginmedia Still having issues. Was on hold for 1 hour 20 yesterday too and also got cut off...😑

  • David_Preece David_Preece (@David_Preece) reported from Birmingham, England

    @virginmedia Yet again my internet is down, just had half service for 2 months and it worked for 10 days now gone again... yet you still take full payment out my bank, I see this a theft...

  • PaulSimmons66 Paul Simmons (@PaulSimmons66) reported from Birmingham, England

    @virginmedia Today we received outstanding service from Jack the engineer from virgin media. He was polite friendly and determined to rectify the fault which he did. A credit to Virgin media thanks Jack

  • SteveA_3 Steve Arliss (@SteveA_3) reported from Wolverhampton, England

    This is the exact reason I use the web chat!! To ensure conversation is saved on screenshots! So far today @virginmedia have been completely useless! Want me to pay for a service I'm not getting and they dont know when I will be able to get again

  • Jod_69 Jo (@Jod_69) reported from Birmingham, England

    @virginmedia Broadband down again today 4th time this week. Really will have to rethink providers

  • matttdudley Matt Dudley (@matttdudley) reported from Dudley, England

    @virginmedia Supposedly had 1gig internet installed today but it appears you only brought the slow one with you! Top speed - 400mbps. Oh, and thank for cutting my call after 2 hours. #greatcustomerservice 😡

  • Jod_69 Jo (@Jod_69) reported from Birmingham, England

    @virginmedia As per last message it says problem in area. It’s back working now (see time of initial mail). 4th time this week it’s been down for prolonged periods of time. Not good

  • Jod_69 Jo (@Jod_69) reported from Birmingham, England

    @virginmedia hi. Second time this week no internet. Monday was all day. Can’t get thru to you by phone. What is going on with my service?

  • beast_gbgolfer Colin Joyce (@beast_gbgolfer) reported from Birmingham, England

    @virginmedia Doesn’t work says account question is wrong so can’t change password and can’t access account think it’s hacked 1 hr waiting on phone your service is poor

  • SteveA_3 Steve Arliss (@SteveA_3) reported from Wolverhampton, England

    And they expect me to be happy to wait until the 5th of december now? While still paying full price forbabaervice I cant use because they messed up @virginmedia seriously wtf!!

  • PhilCampbell_ Phil Campbell (@PhilCampbell_) reported from Willenhall, England

    @virginmedia Not gonna keep calling. I also won't be paying for a service you guys can't be bothered to give me.

  • Ade1701 Ade1701 (@Ade1701) reported from Dorridge, England

    @virginmedia Still on bloody hold! Can somebody in the Virgin Media call centre please pick up the damn phones!!! What the Hell are vulnerable, elderly customers supposed to do?!

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • Blue_1947 HeidiBerry (@Blue_1947) reported

    @virginmedia No, I signed into my account and there is a little talk box in the bottom righthand corner with a list of options for help

  • Leighjr Leighjr 🏴󠁧󠁢󠁥󠁮󠁧󠁿🇬🇧 (@Leighjr) reported

    @virginmedia any update on when we stand a chance of getting back an Internet service which actually works? Seeing connection lost every 3 minutes is somewhat annoying seeing as so much these days is streaming only

  • Blue_1947 HeidiBerry (@Blue_1947) reported

    @virginmedia I've signed in and tried to do a service status check and it says it can;t do it as I've already done it three times within the last 24 hrs (that is correct). It told me yesterday 3 times that there was no issue in this area.

  • maccsiccar Chris Lilley (@maccsiccar) reported

    @virginmedia Complaint closed. Want this open as August - December with no service is not resolved to me. I’d like it escalated and a manager to explain why work wasn’t done on 28th and no update. And why December- who messed up? And being charged for zero service is just robbery folks.

  • RyanWatson8 Ryan Watson (@RyanWatson8) reported

    @virginmedia Hi can an actual human please contact me about an issue I’m having. I was told by a chatbox agent I would be contacted within 3 days over a week ago. Nothing. I would call but it’s impossible to get through to an actual human. Thanks

  • iamvjmenaria VJ (@iamvjmenaria) reported

    @virginmedia my virgin WIFI and Tele service is down since yesterday afternoon in NW9, any idea whats wrong?? is there any fault you are working on ???

  • truestguardian Truestguardian (@truestguardian) reported

    @virginmedia Used all supports opened all the ports they wanted me too and it’s still terrible

  • Project_HB_ Carly // Project HB (@Project_HB_) reported

    @virginmedia I hope your founder’s enjoying preparing for his next trip into space while a pregnant woman and a paralysed man sit here on earth scrimping to pay you for a piece of plastic in a box you can’t be bothered to help us work. Are we mugs or what? @MoneyTelegraph

  • petedonovan50 Pete Donovan (@petedonovan50) reported

    @virginmedia Thank you. Tuesday at the moment. It was from your media technical help adviser who tried to connect it. I need to work from home quite urgently given my job.

  • samwbr sam (@samwbr) reported

    @virginmedia Oh look, it's all crashed again. Utterly useless service.