Virgin Media Outage Report in Smethwick, Sandwell, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Smethwick, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Smethwick and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Smethwick, Sandwell, England
The most recent Virgin Media outage reports came from the following cities: Birmingham, Solihull, Oldbury, Walsall, Redditch, Tamworth, West Bromwich, Sutton Coldfield, Wolverhampton, Brierley Hill, Wednesbury, Willenhall, Dudley, Kingswinford and Smethwick.
| City | Problem Type | Report Time |
|---|---|---|
 Birmingham |
TV | |
| Birmingham |
Internet | |
| Birmingham |
Phone | |
| Birmingham |
Wi-fi | |
| Birmingham |
TV | |
| Solihull |
Internet |
Community Discussion
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Virgin Media Issues Reports Near Smethwick, England
Latest outage, problems and issue reports in Smethwick and nearby locations:
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Liam
(@jonesl90) reported
from
Halesowen, England
@virginmedia hi, our v6 box keeps freezing/rebooting and having issues with recordings where they freeze and have to turn it off and restart it before it works again. Hard reset done tonight we couldn’t even turn box off using remote. Can you help please?
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Jaymini Desai
(@JayminiDesai) reported
from
Solihull, England
@virginmedia am struggling to get through to anyone at virgin. It’s ridiculous. You have sent my SIM card to my old address and now I can not retrieve it or get in contact with you m. 2 hours on hold to be cut off. Messaged on chat and no response. Help!!!!!
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B67 dazza
(@b67dazza) reported
from
West Bromwich, England
Again @virginmedia your customer service makes me wonder how you survive as a business , I choose to wait to talk to someone as I have the time to atm and what happens as I patiently wait i get cut off .My deal is up soon youre on the back foot now to keep this customer
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Ashley Robert Scrivens
(@AshScrivens) reported
from
Birmingham, England
@virginmedia Sorry my tweet mentioned I contacted customer service via text. Asked for my complaint to be raised to a senior manager to discuss the upgrade process and wording, but was just offered a deadlock letter within 15 days! Not your procedure in your complaints code of practice..
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Stuart McCullagh
(@stumccullagh) reported
from
Solihull, England
@virginmedia i give up now can't get through no broadband yet again I want my contract cancelled I'm paying for a service I never get! Will someone contact me I'm cancelling my direct debit not getting a penny more off me until i get broadband!
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Nigel Campbell
(@LegincBellion) reported
from
West Bromwich, England
@virginmedia my broadband has been down since 7 am this morning, what’s going on?
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Simon Froggatt
(@FroggattSimon) reported
from
Solihull, England
@virginmedia Wifi down AGAIN in b92... come on!
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Steve Galloway
(@jedimasterob1) reported
from
Wolverhampton, England
@virginmedia NO BROADBAND SERVICE AGAIN! 🤬
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Ashley Robert Scrivens
(@AshScrivens) reported
from
Birmingham, England
@virginmedia I have just switched my parents over to you for broadband along with their 2 mobiles and I have a pending broadband order to be installed next week for my new house. So I’m extremely disappointed in how I’m being treated, I may have no option to cancel the lot.
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Jason Hannon
(@Jasonhannon85) reported
from
Solihull, England
@virginmedia not sure who I’m supposed to be contacting on this but my phone service keeps going in and out is there a problem in Solihull?
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Steve Galloway
(@jedimasterob1) reported
from
Wolverhampton, England
@virginmedia Yes, same issue as Monday evening and been advised no service until 11pm!
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Ian Dodd
(@VINCIFMIanD) reported
from
Bromsgrove, England
@virginmedia There seems to be an issue with your WiFi in Perton (Wolverhampton WV6). The problem has gone from intermittent, to no reception at all.
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Steve Galloway
(@jedimasterob1) reported
from
Wolverhampton, England
@virginmedia Yes, it has since been resolved. This is not the first time I’ve had this issue and frequently not getting the speeds I am paying for. Not your happiest customer by any stretch of the imagination!
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Stuart McCullagh
(@stumccullagh) reported
from
Solihull, England
I seem to speak to @virginmedia more than I do my kids , been on hold for just the 54mins now regarding the fast speed broadband i pay for but never get!
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jake.
(@jaw1992_) reported
from
Birmingham, England
@virginmedia sort your ******* broadband out. It’s every other day that it goes down, and is beyond a joke now.
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Keats
(@GameAndClay) reported
from
Dudley, England
@virginmedia Thanks Virgin, it’s been emotional to say the least, I think Vouchers are a good way to say sorry @virginmedia as a new customer it says you value the trust i can put in to our future relationship. Thoughts?
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. JAY!
(@JamieEveriss) reported
from
Dudley, England
@virginmedia can someone please advise me how I can make a complaint regarding a refund you owe me?
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nicola titley
(@nickit81) reported
from
West Bromwich, England
@virginmedia why am I not getting any help for the past 4 weeks for intermittent broadband when I call all I get is monitor for the next 24 hours I am getting no help whatsoever but you will want me to pay my bill on time your service and customer service is disgusting
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Ashley Robert Scrivens
(@AshScrivens) reported
from
Birmingham, England
@virginmedia I haven’t really got anywhere, I wanted ideally to discuss the process I went through and what I was advised online placing my upgrade. I have contacted CD via text but i have just been told nothing can be done and pick a new tariff! Struggled to try raise a complaint also...
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Stuart McCullagh
(@stumccullagh) reported
from
Solihull, England
@virginmedia internet down again 6 days in a row now!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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H
(@Vernichtenden) reported
@virginmedia hi just had an email come through saying my contract has come to an end, I really wish to remain a virgin media customer(nearly 10 years) how ever I feel I am overpaying for what I'm getting. Cheers.
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Sally
(@Sally35985417) reported
@virginmedia I raised a complaint over a month ago and I have not received a reply. Poor service.
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Stew Eldridge
(@stewie1973) reported
@virginmedia Thanks KF, however this just demonstrates how poor @virginmedia customer service is. I had a more positive response from the Executive Team following an email I sent to Rachel Barras. They called me, took time to understand the issue & have reset my monthly fee with no increase!
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Graham Adamson
(@Graham6161) reported
@virginmedia I need to speak to someone in England about my problems and not online
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Tom Ross
(@TNRoss11) reported
@virginmedia I think you should be calling me as all the errors are on your side and I’m not sitting on hold (last time for an hour with no luck) to chase the situation!!!
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Louis Mertens
(@LouisPMertens) reported
Classic Virgin Media experience this week. Organising the internet to move to new house, asked if we could switch at midnight between Friday and Saturday so we had internet for work on Friday. Reassured it was fine. Woke up this morning and internet cut out midnight last night.
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Becky Bolton
(@beckyshuriea) reported
@virginmedia down in SA6
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Haley Bott
(@MRSHBOTT) reported
@virginmedia I’ve just had to update my #ee data as I’ve used it all because the wifi in my house is so crap! You sent me a new box which was the same one I had about 3 years ago and it’s still crap. I need this looking into, because I’m not getting a service for the £70 I pay!
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Louis Mertens
(@LouisPMertens) reported
Anyway we can resolve this @virginmedia, don't think my data package can support working from home.
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Sue Marshall
(@TheMoneyMarsh) reported
@virginmedia They advised that your CEO was not allowing this work to take place although all other engineers from other organisations are carrying out work. Our alternative maybe to switch to Sky as a new customer but as longstanding loyal customer we would prefer to stay with Virgin Media