Virgin Media

Virgin Media Outage Report in Smethwick, Sandwell, England

Some problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

The latest reports from users having issues in Smethwick come from postal codes B67.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Smethwick, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Smethwick and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Smethwick, Sandwell, England 03/22/2026 08:20

March 22: Problems at Virgin Media

Virgin Media is having issues since 08:00 AM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (56%)

    Internet (56%)

  2. Wi-fi (21%)

    Wi-fi (21%)

  3. Total Blackout (10%)

    Total Blackout (10%)

  4. TV (7%)

    TV (7%)

  5. E-mail (3%)

    E-mail (3%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Smethwick, Sandwell, England

The most recent Virgin Media outage reports came from the following cities: Birmingham, West Bromwich, Oldbury, Dudley, Walsall, Redditch, Wolverhampton, Wednesbury, Bilston, Solihull, Tamworth, Smethwick, Willenhall, Rowley Regis and Halesowen.

Loading map, please wait...
City Problem Type Report Time
United KingdomBirmingham Total Blackout
United KingdomBirmingham Total Blackout
United KingdomWest Bromwich TV
United KingdomBirmingham Wi-fi
United KingdomBirmingham Internet
United KingdomOldbury Total Blackout

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Smethwick, England

Latest outage, problems and issue reports in Smethwick and nearby locations:

  • stumccullagh Stuart McCullagh (@stumccullagh) reported from Solihull, England

    Had poor internet for months cut off 90% of the time on hold for hours now a 8.5% price increase @virginmedia

  • blueghostuk Michael Pritchard (@blueghostuk) reported from Birmingham, England

    @virginmedia I can only await for the service I ordered then... hopeless

  • tomexh1 Tomexh (@tomexh1) reported from Birmingham, England

    @bt_uk worst mistake I made and I am locked in for 2 years, there is no doubt Virginmedia can not be beaten in Birmingham, please let me go back

  • brettellis1982 Brett Ellis (@brettellis1982) reported from Birmingham, England

    @virginmedia have the virgin connect app.... however it will not let me sign in. Have changed password etc and it still says ‘wrong username or password’. Driving me mad!

  • amy_brunny Amy (@amy_brunny) reported from Birmingham, England

    @virginmedia your mobile customer service is ****!

  • HelenAbdullah08 💙 Helen Abdullah 💙 (@HelenAbdullah08) reported from Redditch, England

    @virginmedia Sadly no. we admitted defeat, we were on hold for 1hr 50 mins. Got through the next day, the equipment sent does not work properly now have been advised to call after the new year to chase it again. We are paying for a service we aren’t receiving this is really disappointing

  • HelenAbdullah08 💙 Helen Abdullah 💙 (@HelenAbdullah08) reported from Redditch, England

    @virginmedia We tried the messaging service thank you that didn’t help either. To be honest we are dreading trying to contact you again in the new year to get this sorted another 2 hours on the phone! I would have thought it your responsibility to sort this out but apparently not!

  • JWRogers82 James Rogers (@JWRogers82) reported from Perton, England

    @virginmedia trying to get in contact with customer service about renewing my account

  • dean_kavanagh Dean Kavanagh (@dean_kavanagh) reported from Solihull, England

    @barbs_paul @EE Up there with @virginmedia, horrendous service for existing customers!

  • Sammykins9486 Samantha (@Sammykins9486) reported from Birmingham, England

    @virginmedia how can i access online chat? Unhappy with a few things , and trying to get through to you over the phone is never a good result, have better service on the online chat service

  • MutliRaceMan Jean Thierry (@MutliRaceMan) reported from Birmingham, England

    @keith_bloke @virginmedia CS agent hung up on you? The only justification for that is if you used bad language. Otherwise they should be attempting to resolve the issue for you. Is this for your Dad? Mobile providers are universally poor. They consider themselves never in the wrong. I’m with @EE also poor

  • brettellis1982 Brett Ellis (@brettellis1982) reported from Birmingham, England

    @virginmedia I am signed in on the web and on my virgin app. Will not let me sign in to the connect app

  • stumccullagh Stuart McCullagh (@stumccullagh) reported from Solihull, England

    @virginmedia I think its our router etc we have poor Internet speed all the time no Internet in certain rooms i actually have better signal with next doors Internet, I've been ringing up for months with no help!

  • HelenAbdullah08 💙 Helen Abdullah 💙 (@HelenAbdullah08) reported from Redditch, England

    @virginmedia Didn’t get a response then told another dept would contact. All we want is the service we are paying for. We need a new v6 box the replacement sent doesn’t work properly(set top box) we cannot use catch up and the picture is intermittently pixilated.

  • stumccullagh Stuart McCullagh (@stumccullagh) reported from Solihull, England

    @virginmedia Had probs for 8 weeks trying to get engineer out! Still taking £96 a month though Poor internet speed Wifi isn't working Spent 3hrs on phone Sat Currently on hold (3rd time today) cut off twice! On demand stopped working

  • stumccullagh Stuart McCullagh (@stumccullagh) reported from Solihull, England

    @virginmedia wifi down yet again B37 area 1 hour on hold cut off again!

  • mark_xc Mark Baldwin (@mark_xc) reported from Solihull, England

    @virginmedia your service is worse than ever, no wifi for a week and all you keep saying is it is very complicated and your engineers are trying to fix it

  • a_Muss60 Andy (@a_Muss60) reported from Solihull, England

    @virginmedia 😱 a 100mb internet, TV and phone service that works.

  • alex_bann Alex Bann (@alex_bann) reported from Birmingham, England

    @virginmedia New V6 box (less than a month old) alternates between flashing red & white lights. Tried to reset using your help guide - still not working. How do I sort this out? #childreninthehouse

  • Dawn08503854 Dawnie (@Dawn08503854) reported from Wednesfield, England

    @virginmedia my TV has been off since 4pm no picture but sound can get tv guide etc on no problems. done all the usual restart check leads and can't get it back on.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • Jane47930475 Jane (@Jane47930475) reported

    @virginmedia trying to cancel our broadband. Unbelievably difficult. Endless chats with your bots leading to nowhere, repeating ourselves, getting nowhere. Appalling

  • Satansmum87 Sarah (@Satansmum87) reported

    @virginmedia are a joke been online chatting for over 2 days all I want to do is cancel my TV & landline package and get a good deal on my broadband, why do they make it so difficult, I don't have time to spend all day on phone to them, online supposedly is quicker & easier 🙄

  • GavSi1814 GavSi1814 (@GavSi1814) reported

    @LutzSchueler @richardbranson, why do @virginmedia keep making my life a misery with so many errors? No one is resolving any of the problems they’ve created at VM, nor responding to correspondence sent. A truly awful customer experience. #unhappycustomer

  • timborichens Timbo (@timborichens) reported

    @virginmedia @Ofcom no I asked what all the faults have been in say the last 6 weeks and has anyone looked at if there is a bigger issue here and your ability to provide a reliable service we are all paying for in BA11? Why can’t you just tell us what is going on?

  • jono_vix @jono_vix (@jono_vix) reported

    @virginmedia broadband is down but service checker states no known issues in area. I’ve completed account diagnostics, reboot hub & checked cables. Hub still showing solid red light after working fine until 30mins ago. Please assist!!

  • rbays11 rbays@hotmail.co.uk (@rbays11) reported

    @virginmedia I have been on hold though these numbers for hours now and have already wasted enough time speaking to your team. At this point I would like you to take this seriously and would like to speak to someone who can actually help me!

  • BlueScareBot Duncan (@BlueScareBot) reported from Ayrshire, Scotland

    @ClaireKavanag19 @virginmedia Same. Just spent an hour waiting on the phone before getting cut off. Horrendous service.

  • JadeHewitt1210 Jade Hewitt (@JadeHewitt1210) reported

    question for @virginmedia HOW AM I SUPPOSED TO CANCEL WITH YOU WHEN YOU HANG UP ON ME EVERYTIME I CALL? #worstcustomerservice !!!!!!!!

  • DeclanROwen Declan Gas Man (@DeclanROwen) reported

    @VogonLaundromat God, I hate that. #VirginMedia are the Kings of that. **** customer service is the norm.

  • DavidDawn1 David Elliott (@DavidDawn1) reported

    @virginmedia No. I am at work from 6.30 - 4.30 every day in a school and can't take calls. This is why I am sat here like a complete idiot waiting for someone to pick up the phone - 30 minutes now. So help me I will cancel this contract if it kills me.