Virgin Media Outage Report in Smethwick, Sandwell, England
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The latest reports from users having issues in Smethwick come from postal codes B67 .
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
Problems in the last 24 hours in Smethwick, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Smethwick, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
- Internet (56%)
- Wi-fi (21%)
- Total Blackout (10%)
- TV (8%)
- E-mail (4%)
- Phone (2%)
Live Outage Map Near Smethwick, England
The most recent Virgin Media outage reports came from the following cities: Birmingham, Oldbury, Walsall, Wolverhampton, West Bromwich, Dudley, Wednesbury, Bilston, Solihull, Tamworth, Smethwick, Willenhall, Rowley Regis, Halesowen, and Stourbridge.
| City | Problem Type | Report Time |
|---|---|---|
 Birmingham
|
Wi-fi | 2 hours ago |
|
Oldbury
|
Total Blackout | 4 hours ago |
|
Birmingham
|
Internet | 15 hours ago |
|
Oldbury
|
Internet | 22 hours ago |
|
Oldbury
|
Internet | 1 day ago |
|
Birmingham
|
Total Blackout | 1 day ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Smethwick, England
Latest outage, problems and issue reports in Smethwick and nearby locations:
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edowards (@AnnaavfcEdwards) reported from Birmingham, EnglandNo sound on my TV for 4 days, tried all the usual re boots and resets, countless calls to virgin on hold for over an hr only to be cut off, am now waiting for a callback off them that probably won’t come, disgraceful service,can anyone help @virginmedia
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Steve (@docsjmann) reported from Dudley, England@virginmedia rubbish customer service. How can you email them. When they don’t provide with the internet to email them about their problems.
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victoria nicholson (@bicovico) reported from Solihull, England@virginmedia I pay £22 for sky sports - asked for it to be removed and the price has only gone down £13 . How is that right, fair or legal ?
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Alex Lowe (@alexlowe95) reported from Birmingham, England@virginmedia I’m trying to watch virgin tv through Firefox on my Amazon fire stick, but I keep getting an error message ‘sign in failed’ although it doesn’t even give me the option to enter an email address to attempt to sign in?
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Liam (@LB_WFC) reported from Willenhall, England@virginmedia Internet for the past 3 days has been absolutely awful!
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Ade1701 (@Ade1701) reported from Dorridge, England@virginmedia Why is it your call centres and your web chat give no answer for hours on end, and your website constantly falls over returning error messages.... “Whoops! Something went wrong!” Your customer service is a joke!
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Skuly (@SkulyMusic) reported from Aldridge, England@virginmedia The worst customer service in History gotta be seen to be believed
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Jeff Roach (@roachie1969) reported from Solihull, England@virginmedia what are the customer service hours at the moment?
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DF (@fantom_dave) reported from Dudley, England@virginmedia shocking service and support this weekend in the Dudley area. Service constantly down and getting fobbed of by call Center staff asking to reset routers saying it will all work? Now no ones picking up in fact you just keep cut people off and no options to complain?
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Matt Smith (@MattyladKRO) reported from Birmingham, England@virginmedia I hung on for 45 mins then you hung up ....disgusting customer service tell me why I shouldn’t just cancel and go elsewhere after suing you for breach of contract
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Omar Qureshi (@omarqureshi) reported from Birmingham, England@Mattplaysgames7 @virginmedia Looks like the Erdington area is down
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Matt Smith (@MattyladKRO) reported from Birmingham, England@virginmedia That service is useless it makes up things that isn’t the question I ask
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Ade1701 (@Ade1701) reported from Dorridge, England@virginmedia After a couple more wasted hours and speaking to two more useless, rude and incompetent call centre operatives your customer retention team actually listened. Might help if ALL your call centres were UK based and had some compassion.
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Tracey Simkins (@simkins_tracey) reported from Halesowen, England@virginmedia I am a new customer who was supposed to be installed yesterday, only to be told that they couldn’t do the job. I am now without any TV and broadband unable to work due to this.I am left without any contact & waiting for another he for c/services to answer!! 😡 Help!
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DF (@fantom_dave) reported from Dudley, England@virginmedia The broadband has been off two or three times today again and is off at the moment. I’m sick of this now as both myself and the wife work from home. I’m currently looking at cancelling and alternate providers. The service was fine until Wednesday last week when you did an update
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edowards (@AnnaavfcEdwards) reported from Birmingham, England@virginmedia Still no help for her she’s now back at work tomorrow and not home till 6.30 pm just not good enough !!
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Ade1701 (@Ade1701) reported from Dorridge, England@virginmedia Waited over an hour on hold only to be hung up on by an extremely rude call centre operative after explaining I’m trying to administer my father’s account as he’s just died! @virginmedia you disgust me!
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Ade1701 (@Ade1701) reported from Dorridge, England@virginmedia Does anyone at Virginmedia ever actually answer phones? Calling from my parent’s number, supposed to be listed as vulnerable/priority. No answer for over 40 minutes! The hold music is torture, and zero indication of how long the queue is! Your customer service sucks!
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Stuart McCullagh (@stumccullagh) reported from Solihull, England@virginmedia Internet down yet again!!!!! Awful customer service yet again!!!
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Skuly (@SkulyMusic) reported from Aldridge, England@virginmedia Yes we have done every trouble shooting piece of advice under the sun
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Sarah Barrett (@SarahBnotG) reported@virginmedia Hi thank you but it’s asking me to sign in before I post a question, that’s the whole issue I can’t sign in as every answer I give to security it’s saying is wrong even though most of it is from a bill I received 2 days ago
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Violeta (@Violetilla) reported@virginmedia It's active, but, as you can see in the first tweet, I need to reply so I can disagree with the resolution, otherwise @virginmedia will assume I agree and close it. If I go to my complains I can see the status, but not do anything about it. How do I disagree with the resolution?
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Joseph (@Joe_Piper) reported@virginmedia are you having issues in Cambridge? For the pay week the connection just keeps dropping for a a minute. Really frustrating
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sajid iqbal (@msajiqbal) reported@virginmedia Your welcome it’s been 3 months to getting my issues resolved and seems like they are .... I have the pod today and just plugged in will leave for a few days to see if signal on blackspots had improved ... thanks
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Janet Clark (@janetclark1987) reported@virginmedia desperately trying to work from home and continual problems with broadband. Have logged it but it’s really frustrating when trying to work from home which is managing NHS services including managing the COVID rehab services for our area. Please help!
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Rachel Dobbs (@ItsRachelDobbs) reported.@virginmedia I am stuck in an endless recursive loop with your customer service. I need to speak to someone about getting virgin media cables moved for building work. Web chat agent directed me to phone, phone line says putting me through then hangs up. Help?!
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JenJen (@IamJen_na) reported@virginmedia and the scam calls start again 02083638195. I said I didn't ask for a call back and they put the phone down. Hope they don't get someones money. #hatescammers
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Robert Walton (@Baggytrousers79) reported@virginmedia I think my tweet explains it really. Costs going up but service worse. Internet & TV off all of last night & into this morning.
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Violeta (@Violetilla) reported@virginmedia yes, but *which* alternative method will allow me to get through and complain about my complaint so you don't close it in 28 days? What is the correct option path in that page to get somewhere useful?
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Harriet Barker (@harrietbarker32) reported@virginmedia That's not really solving the problem, is it. I speak to your team every day and get nowhere on this. They say someone will call me back and they don't. You sending that is really frustrating and patronising. How do I actually get this fixed? Or I'm leaving