Virgin Media

Virgin Media Outage Report in Smethwick, Sandwell, England

Problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Smethwick, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Smethwick and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Smethwick, Sandwell, England 02/20/2026 12:15

February 20: Problems at Virgin Media

Virgin Media is having issues since 01:20 PM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (57%)

    Internet (57%)

  2. Wi-fi (21%)

    Wi-fi (21%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (3%)

    E-mail (3%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Smethwick, Sandwell, England

The most recent Virgin Media outage reports came from the following cities: Halesowen, Birmingham, Oldbury, Stourbridge, Wolverhampton, Walsall, Redditch, Solihull, Sutton Coldfield, Rowley Regis, Tamworth, West Bromwich, Dudley, Brierley Hill and Bilston.

Loading map, please wait...
City Problem Type Report Time
United KingdomHalesowen Wi-fi
United KingdomBirmingham Internet
United KingdomOldbury Wi-fi
United KingdomStourbridge Internet
United KingdomBirmingham Internet
United KingdomWolverhampton Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Smethwick, England

Latest outage, problems and issue reports in Smethwick and nearby locations:

  • unit_1974 🐺Wolfish (@unit_1974) reported from Birmingham, England

    @Matey30 @virginmedia Nothing less than I’ve come to expect from them. Service has been so bad which is why we’ve left their tv service. Had to keep the broadband for now due to limitations of other local providers. Now watching freeview…

  • mo4g_777 mo4g (@mo4g_777) reported from West Bromwich, England

    @virginmedia ffs once again your stupid phone line isn’t working - B42

  • unit_1974 🐺WereWolfish (@unit_1974) reported from Birmingham, England

    I’ve now had two messages from @virginmedia threatening to Charge us for equipment WHICH WE HAVE ALREADY RETURNED! There is no way to respond to the message and I don’t like being threatened! You customer service is getting worse!

  • MattyladKRO Matt Smith (@MattyladKRO) reported from Birmingham, England

    @RacingTV Unless you’re a @virginmedia customer where you cannot have any discounts and have to still watch @SkySportsRacing in neandatholic pics with no HD despite “promises” for 18 months it gonna abe available “ soon”

  • O5BORNE Justin Osborne (@O5BORNE) reported from Dudley, England

    @virginmedia No difference at all when hub rebooted, Broadband still off and no way of getting through to your teams either by phone or via website to report ‘total lack of connection ‘ ! REALLY BAD CUSTOMER SERVICE. 😡

  • tonymartin82211 tonymartin (@tonymartin82211) reported from Birmingham, England

    Shocking telephone customer service from @virginmedia yet again, what a totally rotten organisation😕.

  • Cal1964 Calum McGill (@Cal1964) reported from Wolverhampton, England

    @virginmedia We were offered this and two boxes etc for £89...NINE DAYS AGO and then no one wanted to speak to us!!! Terrible service to a loyal Virgin customer of 8 years...robbery😠

  • O5BORNE Justin Osborne (@O5BORNE) reported from Dudley, England

    @virginmedia Just had a text message from your team to say the Broadband issue is now fixed - it isn’t ! 😡

  • PhotographyWeb Richard hamilton (@PhotographyWeb) reported from Birmingham, England

    @virginmedia @MoneyTelegraph virgin media had me on the phone for one and a half hours And approximately fifty minutes of that was on hold of good as far as to say that virgin media is the worst large company I’ve ever dealt with

  • Dav3yAvFc Mr C 🦁 (@Dav3yAvFc) reported from Dudley, England

    Dont you love. Being on hold to @virginmedia .. for 27 minutes to finally get thru. To then be told your bill has doubled because your contract expired. Then to have the phone put down on you 😂😂😂😂😂

  • bsamikey Mike Donovan (@bsamikey) reported from Solihull, England

    @virginmedia for the second time this evening your broadband has dropped out, yet according to the app there is no issue in my area. This is happening far too frequently. You have previously provided me with insufficient means of making a formal complaint. I'd like it now please

  • Cal1964 Calum McGill (@Cal1964) reported from Wolverhampton, England

    @virginmedia Okay, we'll try again tomorrow. I'm sure you're aware I've lodged a complaint already as very unhappy with the level of service from your agents. I needed this sorting over a week ago and now Virgin have taken another £129 for another month🙄

  • mo4g_777 mo4g (@mo4g_777) reported from West Bromwich, England

    @virginmedia sick to death of constant issues with your phone line perry barr - i nighthawk leave and go to bt

  • O5BORNE Justin Osborne (@O5BORNE) reported from Dudley, England

    @virginmedia Yes,rebooted hub plenty of times. Lights flashing randomly. Registered for text service for service issues and just received one saying useage outing registered and est repair time now 26/09/19.another 2 days of problems. This affects my work at home. Need to cancel and go to Sky

  • mo4g_777 mo4g (@mo4g_777) reported from West Bromwich, England

    @virginmedia once again your stupid phone line has stopped - do you not have water proof cabinets or some thing always a prob in bad weathe

  • PhotographyWeb Richard hamilton (@PhotographyWeb) reported from Birmingham, England

    @virginmedia @MoneyTelegraph Virgin Media is the worst broadband and TV provider i have ever dealt with! Customer service is petulant and intentionally left me on hold until after closing hours the company over charged me by £30 and refused to give it back! I am disgusted

  • VinCheema Verinderpal (@VinCheema) reported from Birmingham, England

    Broadband down @virginmedia been about 20 mins on hold and still waiting #CustomerServiceWeek

  • unit_1974 🐺Wolfish (@unit_1974) reported from Birmingham, England

    @virginmedia Bit pointless now. As are you customer service team whenever I call, which is half the reason we cancelled! 😠

  • unit_1974 🐺Wolfish (@unit_1974) reported from Birmingham, England

    @_mark13 @virginmedia Their customer service is virtually non existent! We are just money to them.

  • s_badruddin B' (@s_badruddin) reported from Birmingham, England

    @heenamajeed @virginmedia We have the same problem 🙄 ALWAYS!

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • mandysedg Auntie Flav (@mandysedg) reported

    @virginmedia My 84 year old Mom has forgotten her log in details....we have attempted to reset several times and cannot get past the security question. She cannot sit for hours waiting for someone to answer the phone to help

  • emma_louiseoh4 emma (@emma_louiseoh4) reported

    @virginmedia It’s because you were charging me nearly £50 a month for not great service and it’s not a service problem yous have literally just disconnected my broadband

  • DeeOliveMorgz DeéOlivé (@DeeOliveMorgz) reported

    @virginmedia Then to top it off I still was not advised If my services were cancel or how to go about it Very shocked and disappointed to see this how customers are treated.

  • Desraek1 Desraek (@Desraek1) reported

    @virginmedia No specified time for an engineer to return with new hub 5 no guarantee that that'll work, nor have we had any actual problem highlighted, only trial and error at this pointed

  • BurkosBox Burko (@BurkosBox) reported

    @virginmedia guys, I've been told i can cancel my contract due to the price increase, but can't help but notice that new customers are paying £28.99 for something I'm being charged £47.99 for. Anything I can do to be classed as a new customer? Mask? Facepaint?

  • JeffGrant15 Jeff Grant (@JeffGrant15) reported

    @virginmedia Oh, and to top it off, your complaint form on your website refuses to work.

  • Cara_Jayne89 Cara Johnson (@Cara_Jayne89) reported

    @virginmedia appalling service from virgin today! 2 hours on the phone, assured issue had been resolved turns out it hasn't, just spent another 40 minutes on hold spoke to someone for a minute was put back on hold then they hung up on me 👌🏻

  • Happyhammer68 Mr R (@Happyhammer68) reported

    @virginmedia Am I the only person that finds the customer service with this company absolutely appalling? Waited over 90 mins for an online chat and nobody responded. If I was a new customer I’m sure someone would have chatted to me. #virginmedia

  • TobySchuster Toby Schuster (@TobySchuster) reported

    @virginmedia That non-apology you can keep. Me as a customer? Not so much.

  • DeeOliveMorgz DeéOlivé (@DeeOliveMorgz) reported

    @virginmedia I’m actually disgusted with the service, I called to query my bill & cancel my services to then be passed onto a department that is trying to sell me broadband that is more expensive than what I was paying & I’ve asked to speak to a manager they did not allow me to