Virgin Media Outage Report in Smethwick, Sandwell, England
No problems detected
If you are having issues, please submit a report below.
The latest reports from users having issues in Smethwick come from postal codes B67.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Smethwick, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Smethwick and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
-
Internet (57%)
-
Wi-fi (21%)
-
Total Blackout (10%)
-
TV (7%)
-
E-mail (3%)
-
Phone (2%)
Live Outage Map Near Smethwick, Sandwell, England
The most recent Virgin Media outage reports came from the following cities: Birmingham, Tamworth, Smethwick, Oldbury, Wolverhampton, West Bromwich, Redditch, Walsall, Willenhall, Solihull, Rowley Regis, Halesowen, Stourbridge, Sutton Coldfield and Dudley.
| City | Problem Type | Report Time |
|---|---|---|
 Birmingham |
TV | |
| Tamworth |
Internet | |
| Smethwick |
Internet | |
| Birmingham |
Wi-fi | |
| Birmingham |
Internet | |
| Birmingham |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Smethwick, England
Latest outage, problems and issue reports in Smethwick and nearby locations:
-
Tracey Simkins
(@simkins_tracey) reported
from
Halesowen, England
@virginmedia I am a new customer who was supposed to be installed yesterday, only to be told that they couldn’t do the job. I am now without any TV and broadband unable to work due to this.I am left without any contact & waiting for another he for c/services to answer!! 😡 Help!
-
Stuart McCullagh
(@stumccullagh) reported
from
Solihull, England
Only 3 months until i can get rid of @virginmedia awful internet even worse customer service!
-
Ade1701
(@Ade1701) reported
from
Dorridge, England
@virginmedia After a couple more wasted hours and speaking to two more useless, rude and incompetent call centre operatives your customer retention team actually listened. Might help if ALL your call centres were UK based and had some compassion.
-
Neil Churchard
(@Neil_Churchard) reported
from
Solihull, England
Wow just had the worst customer service from @virginmedia can’t say I’ll be staying a loyal customer at this rate 😤
-
Omar Qureshi
(@omarqureshi) reported
from
Birmingham, England
@Mattplaysgames7 @virginmedia Looks like the Erdington area is down
-
I.Am.Chris.Imms
(@ChrisImms) reported
from
West Bromwich, England
@virginmedia any chance of some customer service? Installation booked for last Friday, engineer didn't show up... twice I've called and been hung up on. Complained via email, no response. Anyone want to tell me what's going on?
-
Jennie O
(@cybilrat) reported
from
Wolverhampton, England
In these times where working at home essential @virginmedia one week before anyone can fix my internet which was fine before your maintenance
-
EA
(@K45TRO) reported
from
Birmingham, England
@virginmedia why is your broadband so awful?
-
Ade1701
(@Ade1701) reported
from
Dorridge, England
@virginmedia Waited over an hour on hold only to be hung up on by an extremely rude call centre operative after explaining I’m trying to administer my father’s account as he’s just died! @virginmedia you disgust me!
-
Doonie
(@lorna_conway) reported
from
Redditch, England
@virginmedia It's not an issues according to the site. It's working on wired connections. I'll be looking for compensation after this. If the costomer tells you there's a problem then take their word they're the ones paying you, why would they spend money other than to get what they pay for.
-
DF
(@fantom_dave) reported
from
Dudley, England
@virginmedia shocking service and support this weekend in the Dudley area. Service constantly down and getting fobbed of by call Center staff asking to reset routers saying it will all work? Now no ones picking up in fact you just keep cut people off and no options to complain?
-
John Stanton
(@Stanton_J) reported
from
Solihull, England
@virginmedia help required, #customerexperience #badcustomerservice waiting for a call back since 1pm yesterday, Six times complained about the issue in last year each time told it will be sorted and it isn’t.... Do you want this customer or do you want to lose another to @skytv
-
Matt'
(@Matt_Francis98) reported
from
Fazeley, England
Virgin media are the worst internet providers there is for sure
-
Stuart McCullagh
(@stumccullagh) reported
from
Solihull, England
@virginmedia Internet down yet again!!!!! Awful customer service yet again!!!
-
Ade1701
(@Ade1701) reported
from
Dorridge, England
@virginmedia Does anyone at Virginmedia ever actually answer phones? Calling from my parent’s number, supposed to be listed as vulnerable/priority. No answer for over 40 minutes! The hold music is torture, and zero indication of how long the queue is! Your customer service sucks!
-
victoria nicholson
(@bicovico) reported
from
Solihull, England
@virginmedia I pay £22 for sky sports - asked for it to be removed and the price has only gone down £13 . How is that right, fair or legal ?
-
Doonie
(@lorna_conway) reported
from
Redditch, England
@virginmedia Friday I booked an engineer as the WiFi on our hub keeps dropping. At the same time I upgraded my package. This includes tech help. Since Friday I've had no WiFi. I tried website chat but got dropped I've tried calling but was waiting too long. I'm getting bored!
-
Vicky Bloor
(@VickyBloor2) reported
from
Walsall Wood, England
@virginmedia any updates on internet connection in the Midlands 5 hours down now 😡
-
Skuly
(@SkulyMusic) reported
from
Aldridge, England
@virginmedia The worst customer service in History gotta be seen to be believed
-
Ben Gorman
(@bjwgorman) reported
from
Solihull, England
@virginmedia Always but it makes no difference. There have been issues where I live since the start of lockdown. I have made a complaint but it’s gone no where.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
Steven Jones
(@StevenNT) reported
Anyone else in #farnborough having #VirginMedia internet issues?
-
Griff
(@shropshiregriff) reported
What a shot show @virginmedia apparently open until 8pm but when you can at 7.39 you get told your closed… our Wi-Fi signal is a joke tonight…. Utter garbage
-
Jack
(@Jack_Rixmah) reported
@virginmedia #BetterConnected never connected more like
-
Liam 🇮🇪 🇪🇺 🇺🇦
(@liam7988) reported
@john_mcguirk Tbf the Irish media are usually whining about awful the place is and RTE and Virgin Media give a lot of air time to the krupt kip brigade. Sure Rory Hearne is never bot on the radio
-
Kronos
(@kronos_kirko) reported
@cliptaggs @virginmedia I have no option to cancel at the moment since I already signed the contract but you have time to cancel it. Trust me the headache that comes with @virginmedia is no where worth it
-
Prafull Sharma
(@KnowSharma) reported
Big round of applause to @virginmedia for worst customer experience.
-
Ryan Mills
(@spaghettihoop82) reported
@virginmedia Complaint logged Tuesday 3rd. Promised call back in 24-48hrs. Still waiting. Technician scheduled for today 7th 8am-1pm. Its now past 5pm, still waiting.
-
Tastymond
(@Tastymond) reported
@virginmedia Day 9 no internet because of @virginmedia broadband, worst service I have ever seen. 9 Days and they are okay with that...
-
🏳️⚧️ Alex 🏳️🌈
(@BHH03) reported
Why is @virginmedia wifi so damn shocking?!?!! Ours will say there’s a whole load of speed but that mean nothing when you drop the internet in the room next to the one where the hub is. So sick of it!!
-
Kronos
(@kronos_kirko) reported
@virginmedia I told you, I don't know what these engineers are fixing but I don't believe anything they say. They have been fixing that area for 8 months now, constant outage no difference. It seems like you need to find different engineers