Virgin Media

Virgin Media Outage Report in Smethwick, Sandwell, England

Some problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

The latest reports from users having issues in Smethwick come from postal codes B67.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Smethwick, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Smethwick and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Smethwick, Sandwell, England 03/12/2026 11:35

March 12: Problems at Virgin Media

Virgin Media is having issues since 09:40 AM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (57%)

    Internet (57%)

  2. Wi-fi (21%)

    Wi-fi (21%)

  3. Total Blackout (10%)

    Total Blackout (10%)

  4. TV (7%)

    TV (7%)

  5. E-mail (3%)

    E-mail (3%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Smethwick, Sandwell, England

The most recent Virgin Media outage reports came from the following cities: Oldbury, Bilston, Solihull, Birmingham, Tamworth, Smethwick, Wolverhampton, West Bromwich, Redditch, Walsall, Willenhall, Rowley Regis, Halesowen, Stourbridge and Sutton Coldfield.

Loading map, please wait...
City Problem Type Report Time
United KingdomOldbury Internet
United KingdomBilston Internet
United KingdomSolihull Wi-fi
United KingdomBirmingham Wi-fi
United KingdomOldbury Internet
United KingdomBirmingham Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Smethwick, England

Latest outage, problems and issue reports in Smethwick and nearby locations:

  • lestatsmum rayofsunshine 💙 (@lestatsmum) reported from Halesowen, England

    @virginmedia do you have a number or email so I cancel mobile insurance?

  • JWRogers82 James Rogers (@JWRogers82) reported from Perton, England

    @virginmedia by sport one channel not working I’ve rebooted the box and still not getting any signal but all the other by channels are working what’s going on 🤬🤬

  • dan04harris Dan Harris (@dan04harris) reported from Walsall Wood, England

    Hey @virginmedia what the hell is going on with your service? It’s simply unacceptable! I work from home and need the internet to do my job! When is the service going to be working? @Ofcom

  • DorisLee1966 Judy Lee (@DorisLee1966) reported from Dudley, England

    @virginmedia The first agent was so rude the second very helpful said she hoped she had sorted the dates of my contract and the bill. But as yet the bill for March hasn’t changed l have no idea what is happening with the complaints. I’m so worn down by it all.

  • HopeFord1994 Hope Ford (@HopeFord1994) reported from Tamworth District, England

    @virginmedia Day 10 of no internet, partner has rang countless times spent the best part of 5-6 hours in total to various departments. Terrible as a new customer!

  • Dom_Priest94 DOM PRIEST (@Dom_Priest94) reported from Dudley, England

    @virginmedia chronic customer service !

  • DagnallChris chris dagnall (@DagnallChris) reported from Birmingham, England

    @virginmedia my wifi is constantly going down, it's happened 4 times today, so frustration. Why do I pay £74 pound a month for this service!? Really thinking of switching to @SkyUK

  • azoidismd Dr Ioannis Azoidis (@azoidismd) reported from Birmingham, England

    @virginmedia Yes, everyone is sorry and everyone understands but no one wants to help. I still haven’t cancelled and you ask me to pay early cancellation fees after raising the prices. If not talking about the current contract I stayed a customer for almost 4 years even with the abuse I got.

  • ChloeHolland_ox Chloe (@ChloeHolland_ox) reported from Aldridge, England

    Sick of having issues with my Wi-Fi!! At least a couple times a day the router starts flashing and won’t connect anyone in my house to it! Internet speeds are slow all the time 😡 @virginmedia sort it out

  • alex_bann Alex Bann (@alex_bann) reported from Birmingham, England

    @virginmedia Can anyone help please? New V6 box has been broken for about a month and have tried to call to get fixed/replaced but to no avail.

  • ThatNeilFleming neil fleming (@ThatNeilFleming) reported from Wolverhampton, England

    @virginmedia That might require quite an extensive overall of your infrastructure and servers however you could maybe start by answering the telephone - you are a telecoms company. Or does customer service fly out the window once the direct debits are set up?

  • darrendunbar70 Darren Dunbar (@darrendunbar70) reported from Birmingham, England

    @coopersalty I strongly suggest you invest in Sky or Virgin media then. Having an old TV with only 5 channels is the problem here!!

  • JtheB_DKP Jack The Biscuit 🏴󠁧󠁢󠁥󠁮󠁧󠁿 (@JtheB_DKP) reported from Birmingham, England

    @virginmedia • 3 times I’ve been cut off this morning while trying to sort out my bill. Could someone please help?

  • dbyrne2112 David Byrne (@dbyrne2112) reported from Birmingham, England

    @virginmedia The issue is happening on the app so it looks like it’s duplicated the laptop using chrome 4 times. 3 of those need removing which I can’t do

  • jdbhrrs JADE (@jdbhrrs) reported from Birmingham, England

    does anybody else have a really bad time with @virginmedia broadband? my bill has gone up a couple of pounds recently but the internet is actually the worst it’s ever been 🥴

  • all_day_ Mat Burling (@all_day_) reported from Birmingham, England

    @virginmedia No there isn’t and the only issue is with audio description, it’s driving me mad. I’ve switched it off but it makes no difference.

  • CraigBrownGolf Craig Brown (@CraigBrownGolf) reported from Dudley, England

    @virginmedia such bad service from day one, nothing but problems and frustrations, an active complaint now been running for all of 2021 and so far I’ve received no contact, I have called in at least 6 times each time I get promised it will be sorted but still waiting? Shocking!!

  • DorisLee1966 Judy Lee (@DorisLee1966) reported from Dudley, England

    @virginmedia I’ve called and called l’ve used the chat line numerous times. A agent opened a complaint in early feb l received a letter saying all sorted when it wasn’t there are 2 complaints outstanding and my accounts are still wrong.

  • MutliRaceMan Jean Thierry 💙 (@MutliRaceMan) reported from Birmingham, England

    @virginmedia It was a five minute fix, but she lost one month of TV access as a result. She’s a nurse so arranging a daytime appointment took a while because of her work patterns. It’s her first home of her own and I felt she had been treated in a less than respectable manner.

  • stumccullagh Stuart McCullagh (@stumccullagh) reported from Solihull, England

    @virginmedia internet down yet again ..... McDonalds carpark to get their WiFi just for a Zoom call!!!!

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • SlaveOfAllah123 Abu Yahya (@SlaveOfAllah123) reported

    @virginmedia @AndyVenn1 It would help if that number actually worked! It just tells you the agents are busy, goodbye. Great!

  • ellah101 Ella H (@ellah101) reported

    Hello @virginmedia i have tried calling you a few times, and tried online chat. I am at the end of my wits! My internet keeps going off. There are no local outages, i have rebooted and reset the hub. Im paying for a service i am not getting!!!

  • TB1884 T B A ⚽ 💻 (@TB1884) reported

    @virginmedia is there an issue in Northamptonshire atm?

  • swanbertie Sarah Charles 💙 NHS (@swanbertie) reported

    @virginmedia is anyone there? Have been trying to call since 9 am this morning your message just says “we are busy goodbye” not a great customer service. Looked on the website no other way of contacting you?

  • kingnicky121 Nicky Brown (@kingnicky121) reported

    @virginmedia Trying to get through to the team for my bill being wrong again and can’t even get to the phone menu the way I have been treated is awful

  • pitiful_stu stu (@pitiful_stu) reported

    @virginmedia are you able to get an engineer out before Friday to me? If not I'm leaving. Had 4 engineers out to not fix my issues, not spending more than 5 mins at the property trying to fix the issue. One of them detected line damage and i had an appointment for repair for 2 weeks after 1/2

  • kleex kayleigh vialls (@kleex) reported

    @virginmedia So I have been trying to get an issue resolved for days, phone calls totaling 4hr 20 mins today alone, to have 1 of your representatives put the phone down on me after being taken off of a 2and half hour hold!!! Absolutely disgusting. Ombudsman will be contacted!!!

  • KaiKuenssberg Kai Aaron Kuenssberg (@KaiKuenssberg) reported

    @virginmedia Can the account holder cancel with a letter? Easier than being on hold.

  • AkashSachdeva1 Akash Sachdeva (@AkashSachdeva1) reported

    Hey @virginmedia I pay for the fastest speed broadband but it seems to go down at least 10 times a day!!!! What is going on? I have checked online for any faults but it says there are none. This is not acceptable when I’m paying so much and working from home.

  • W2jmf1 Julie Mc 🏴󠁧󠁢󠁳󠁣󠁴󠁿 (@W2jmf1) reported

    Is one of the most critical things. You’ve failed our kids. It’s highlighted your shortcomings in this area. Now help. Or have those vulnerable kids at school with critical workers kids. But do better, engage with industry for help with this. @btbusinesscare @virginmedia @skytv