Virgin Media outages and service status in Smethwick, England

Problems in the last 24 hours in Smethwick, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Smethwick, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Smethwick, England

The most recent Virgin Media outage reports came from the following cities: Birmingham, Solihull, Sutton Coldfield, Tamworth, Wolverhampton, Stourbridge, West Bromwich, Wednesbury, Halesowen, Bromsgrove, Walsall, Bilston, Dudley, Rowley Regis, and Brierley Hill.

City	Problem Type	Report Time
Birmingham	Internet	5 hours ago
Birmingham	E-mail	5 hours ago
Birmingham	Wi-fi	5 hours ago
Birmingham	Wi-fi	14 hours ago
Birmingham	E-mail	18 hours ago
Birmingham	Wi-fi	19 hours ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Smethwick, England

Latest outage, problems and issue reports in Smethwick and nearby locations:

• 
  Andraay Leung (@Andraay) reported 22 seconds ago from Birmingham, England

  @virginmedia having issues with Wi-Fi at home and your websites including the one on service status checks are not loading? As a result I can’t even report the problem.

• 
  Stuart McCullagh (@stumccullagh) reported 4 minutes ago from Solihull, England

  @IanMurphy111 @virginmedia Been with them since Telewest I don’t know why I stay false promises poor service

• 
  jen (@jenkin99) reported 15 minutes ago from Birmingham, England

  @virginmedia We had issuse with our service, and was told we would need new cables. We the new cables installed. They left cabels hanging in the garden which has since been removed. Our grass is ruined (I have photos) it looks like next doors cable are also under or grass????

• 
  Yvonne 💙 (@Momrocks50) reported 16 minutes ago from Birmingham, England

  Excuse me we pay enough for a "cough" service where is it? #virginmedia

• 
  Stuart McCullagh (@stumccullagh) reported 16 minutes ago from Solihull, England

  @Ofcom can I complain about @virginmedia to yourselves? Had no TV service for nearly a month with no help.

• 
  Pretentious Opinions (@OpiniatedOne1) reported 18 minutes ago from Walsall Wood, England

  @virginmedia its nice you’re offering new customers ridiculously cheap deals but charging prices through the roof for an inferior service for a customer of nearly 20 years #CostOfLivingCrisis

• 
  Beard Punk (@BeardPunk) reported 23 minutes ago from Birmingham, England

  @virginmedia Rebooted several times. Wi-Fi works fine, it’s just the VPN. Automated message says there’s still an issue.

• 
  Gordé 🦩 (@ReissOmari) reported 26 minutes ago from Birmingham, England

  And just like that my @virginmedia is off again, no internet whatsoever. Embarrassing service from them, very disappointed and frustrated.

• 
  iamscorchy (@iamscorchy) reported 26 minutes ago from Wednesfield, England

  Virgin media is literally dog! Worst thing I've done is keep renewing with you every year next year 100% going with bt! Forever dropping out reconnecting utter pointless meant to be 1gig complete waffle! @Virgin #virginmedia

• 
  ch Saqib (@saqibsvideos) reported 31 minutes ago from Birmingham, England

  @virginmedia They haven't called me yet that's how bad you're

• 
  Gordé 🦩 (@ReissOmari) reported 32 minutes ago from Birmingham, England

  @virginmedia Think we need to call an engineer out anyways, before the outage I was only getting 600mbps max when my package is the 1Gig.

• 
  Steve Lees (@measlewolf) reported 34 minutes ago from Dudley, England

  @virginmedia I’m currently on hold. My mum is in her 70’s and waited in for an engineer only for them to send a text 10mins before to say you were coming in the 26th. The original appointment was the 21st and her TV service has been down for well over a week.

• 
  hayley chapman (@haychapperz) reported 35 minutes ago from Birmingham, England

  @virginmedia what is going on B31 5 still without Broadband & TV from 11am and now being told fix is 12pm tomorrow. I have been unable to work all day & now problem is going in to tomorrow. This is unacceptable & I hope refunds for loss of service will be applied to all accounts.

• 
  Gordé 🦩 (@ReissOmari) reported 35 minutes ago from Birmingham, England

  Ended up just reconnecting my TP Link router, it seems the problems were with my Hub 5 because everything seems to be working fine now. Not great @virginmedia

• 
  Neil Simpson (@nippa77) reported 43 minutes ago from Swindon, England

  @virginmedia why is it that your service is up and down more than a yo-yo? It’s getting ridiculous now!!!

• 
  Gordé 🦩 (@ReissOmari) reported 44 minutes ago from Birmingham, England

  @virginmedia Hi, I’m getting around 80mpbs now, should be 350 though, when I try and test it says there’s a problem in the area, but no further information

• 
  Stuart McCullagh (@stumccullagh) reported 44 minutes ago from Solihull, England

  Had problems with my TV since September now can’t get any live football or movies @virginmedia

• 
  Susan Johnson (@SusieWJr) reported 48 minutes ago from Himley, England

  @virginmedia @WaynesWorld20_ How many areas have this 'intermittent' loss of service? O have it in DY6 too.

• 
  Beard Punk (@BeardPunk) reported 52 minutes ago from Birmingham, England

  @virginmedia any updates on the VPN issue?

• 
  Stuart McCullagh (@stumccullagh) reported 56 minutes ago from Sheldon, England

  @virginmedia I don’t think so I’m still getting distorted TV on a few channels it’s frustrating as my complaint never gets recified I’ve spent hours on end trying to get it sorted

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Alan Roberts (@AlanRob68902430) reported 2 minutes ago

  @virginmedia @RA0307J your scammers everyone has seen how you operate and where find for those practises how many peoples credit file did you irrevocable damage for late payment of a phone bill?, I've been a virgin media customer since its inception as " Blue yonder" I have just terminated my contract and put here in text " come collect your router" I'm disabled and won't be going anywhere to post it back to you take this as LEGAL NOTICE of the same, now I've moved fully to @EE unlimited tarrif and using my s26 ultra as my hotspot currently have a film on TV and using my tablet via said hotspot, virgin scammers are finished.

• 
  R.L. MacMurray 🇬🇧 (@DeviateDefiant) reported 3 minutes ago

  @DeviousPL @virginmedia @MoneySupermkt Yeah their C/S is absolutely atrocious, I'm basically 'grandfathered' into VM from when their network was the only way to get more than about 8mbit down. These days the DOCSIS/coax setup is vastly inferior to any OpenReach FTTP, with fibre directly to the socket.

• 
  funkeechicken (@funkeechicken1) reported 3 minutes ago

  @virginmedia @markkinga Hey, Virgin Media do you do a service in SA69?

• 
  Blade _666 🇬🇧 (@Blade6665100153) reported 8 minutes ago

  @trapdoor456 @virginmedia I switched to youfibre, no hassle so far 👌 never drops speed

• 
  Steve Kelly (@kellyokid) reported 9 minutes ago

  @virginmedia Hi, would appreciate some contact from you! Apparently I’m now out of contract and my price per month has doubled, no communication from you and I’ve only found out because one of my boxes has decided not to work as a result of broadband connection issues! Brilliant!

• 
  Barry Stevens (@BarryStevens75) reported 10 minutes ago

  @timlimbim @virginmedia Don’t do it , I did it in February they promote you can take your contract with you but they cancel the one at your current address and issue a new one to the new property . Only issue is your promotional discount doesn’t renew on the new contract.

• 
  Joe Mama (@rafrafUk) reported 12 minutes ago

  Wow. I thought @virginmedia was bad but @skytv makes them look gooooood!

• 
  Horatio Bullwinkle (@harryvek) reported 15 minutes ago

  @virginmedia Why do your customer services call me every day when I've told them I'm not interested in taking any more services than I already have. Just today I took a call and told them to stop calling me, no one answered on the other side and then just hung up, how rude !!!.

• 
  🕷️🇪🇺 🇬🇧 Uitlander (@Uitlander) reported 17 minutes ago

  @virginmedia - But you can do this in the app. Download app. Login. Accept renewal offer. - Am told new contract has been sent to an email address I removed from my account ~1 year ago. - Return to "my Account" in app. Still says my account is due for renewal

• 
  Mr chappers (@littlechappers) reported 19 minutes ago

  @virginmedia unfortunately I'm leaving you because of the cost of the service was going up to £69 per month but a new customer can get the same package for £24 per month, my disconnection was yesterday Mon 20th July but you still haven't switched it off .