Virgin Media Outage Report in Smethwick, Sandwell, England
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The latest reports from users having issues in Smethwick come from postal codes B67.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Smethwick, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Smethwick and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (59%)
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Wi-fi (18%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Smethwick, Sandwell, England
The most recent Virgin Media outage reports came from the following cities: Birmingham, Oldbury, Wednesbury, Walsall, Dudley, Cradley Heath, West Bromwich, Brierley Hill, Wolverhampton, Solihull, Tamworth, Redditch, Rowley Regis, Sutton Coldfield and Smethwick.
| City | Problem Type | Report Time |
|---|---|---|
 Birmingham |
Internet | |
| Oldbury |
Internet | |
| Birmingham |
Internet | |
| Wednesbury |
Internet | |
| Oldbury |
Total Blackout | |
| Birmingham |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Smethwick, England
Latest outage, problems and issue reports in Smethwick and nearby locations:
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Martin Wilkinson
(@MartinWilko) reported
from
Birmingham, England
Virginmedia down Sutton Coldfield. National outage . Their website down, unable to report status. No reports or statements from Virgin media. Price rise of 13.8% #VirginMediaoutage @virginmedia
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Simon Neale
(@nealesj) reported
from
Swindon, England
Hey, ‘RP,’ again, @virginmedia is down. The lack of resilience is shocking and embarrassing for a major broadband provider. #VirginMediaDown #VirginMedia
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Stuart McCullagh
(@stumccullagh) reported
from
Birmingham, England
@virginmedia The TV goes all distorted I’ve done webchats phone calls the lot nothing has been resolved was told it was a problem in the area , neighbours have had no issues happened still have issues now but not as often but it’s a bit annoying esp when I’ve not had any money off
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Beard Punk
(@BeardPunk) reported
from
Birmingham, England
@virginmedia Hi. The team have also said that the issue isn’t resolved though? Everything has been reset multiple times this morning and still the same issue.
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Yvonne 💙
(@Momrocks50) reported
from
Birmingham, England
Excuse me we pay enough for a "cough" service where is it? #virginmedia
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Simon Neale
(@nealesj) reported
from
Swindon, England
It looks like @virginmedia name servers are not accessible so no DNS records can be resolved. A major outage for their services. Seems to be no comms from them. @BBCNews are you aware? #VirginMediaDown #VirginMedia
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TheShannimal🔜#i70
(@TheShannimal_) reported
from
Kidderminster, England
@Cplcash @virginmedia Problem is other providers are so slow at installing fibre cables that most have no choice but to go with VM
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Trickie Dickie
(@NickHickey84) reported
from
Bradmore, England
@virginmedia a customer of yours for years. Had a cpi increase letter to say leave with out penalty. Competitor massively cheaper than you for faster speeds. Only to be told by a colleague I have to pay £110 to leave today?
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Neil Simpson
(@nippa77) reported
from
Swindon, England
@virginmedia why is it that your service is up and down more than a yo-yo? It’s getting ridiculous now!!!
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Beard Punk
(@BeardPunk) reported
from
Birmingham, England
@virginmedia any updates on the VPN issue?
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TheShannimal🔜#i70
(@TheShannimal_) reported
from
Kidderminster, England
@MykeJD1 @virginmedia Gone down for a lot of people apparently
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Simon Neale
(@nealesj) reported
from
Swindon, England
@virginmedia Dear ‘RP,’ I find your tone unacceptable. I don’t care how many times you’ve had to repeat the statement; customers are paying for a service they’ve not been getting, so dial down your level of obnoxiousness please.
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Colin Hunt
(@HuntColin58) reported
from
Birmingham, England
@virginmedia It took me best part of a day Friday 24/3/2023 to contact you to cancel my broadband but since I finally managed to you have been contacting me 4 times a day. We have signed a contract with someone else. Please stop harassing us we have cancelled
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freckles n dimples
(@xsasix) reported
from
Woodside, England
@virginmedia how do you check the mobile phone signal in your area? I’ve had nine for a few days
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Stuart McCullagh
(@stumccullagh) reported
from
Swindon, England
@virginmedia No , when I last spoke to someone on the phone the issue was still happening , it doesn’t happen as much now but still happens at least once a day
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Andraay Leung
(@Andraay) reported
from
Birmingham, England
@virginmedia having issues with Wi-Fi at home and your websites including the one on service status checks are not loading? As a result I can’t even report the problem.
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Stuart McCullagh
(@stumccullagh) reported
from
Sheldon, England
@virginmedia I don’t think so I’m still getting distorted TV on a few channels it’s frustrating as my complaint never gets recified I’ve spent hours on end trying to get it sorted
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Beard Punk
(@BeardPunk) reported
from
Birmingham, England
@virginmedia Rebooted several times. Wi-Fi works fine, it’s just the VPN. Automated message says there’s still an issue.
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Adie Hughes
(@AdieJAMster) reported
from
Swindon, England
@virginmedia Internet has been down again for the whole night. When I spoke to you about the recent last 6 times it’s been down you said there was no issue! Looks like whole of UK was down now yet our bills go UP & UP & UP! #virginmedia
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Martin Wilkinson
(@MartinWilko) reported
from
Birmingham, England
@pipjcee @virginmedia And not working again in Brum! #VirginMediaoutage
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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GKO
(@GOwen47) reported
@TeamKnowhowUK I have already been through this process and they suggested it was the @virginmedia V6 box that would be causing the issues. I don't believe this as the virgin service worked perfectly well with my previous LG Tv (not a Fire TV). How do I stop the TV taking control please?
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Michael Stewart
(@gingermikey87) reported
@virginmedia All it says is that I’m eligible for a new router... which I’ve now ordered. But doesn’t help with my issue presently
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Bladesrallyteam
(@bladesrallyteam) reported
@MartinSLewis I have sent your news team an audio of a conversation I had with @virginmedia about changing my service to broadband only Black Friday Offer and the Blackmail also saying you were wrong to suggest that current customers could get the cheap deal
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Sean AHT
(@Sean_AHT) reported
@virginmedia Hi, self installed my kit yesterday, but still not working. Wifi light is on but the bar below keeps flashing green every second. Router status says its offline and a fault test says my account is disconnected. Service not activated.
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PJ
(@jafuk) reported
@virginmedia lost broadband is area reference 12. Restarting Hub 3 doesn't fix issue and service status says there's no fault. Hub light is solid green
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Clair Picknell
(@MrsP1004) reported
@virginmedia I've been trying the later number for 9 weeks! Can't use 151 as I have no phoneline! I'll be escalating my complaint with Ofcom tomorrow, I've spent 10 hours this weekend trying to get answers! Enough is enough
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Lord Rob 🤟🏻 ™
(@Lord_Rob83) reported
@virginmedia is there a problem with virginGo today on iPads?
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Sophie
(@tripontoto) reported
@virginmedia Sophie_D. I just want to speak to someone in the customer service team rather than messing about on a forum trying to self diagnose the problem based on advice from someone who doesn’t even work for Virgin. I’m paying Virgin enough to be able to access proper customer support.
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Iain Walker
(@Iain_Walker1) reported
@SkyHelpTeam - I am an existing customer who wants to remain with sky. can I make use of the black Friday deals or do I need to switch to virgin media?
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vallers 🌷
(@ValerieJStorm) reported
Per min costs on the 0345 number. Can't afford to keep on the line for my mental or financial health! Please #virginmedia can you sort this issue out.