Virgin Media Outage Report in Smethwick, Sandwell, England

Problems in the last 24 hours in Smethwick, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Smethwick, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

• Internet (56%)
• Wi-fi (21%)
• Total Blackout (10%)
• TV (8%)
• E-mail (4%)
• Phone (2%)

Live Outage Map Near Smethwick, England

The most recent Virgin Media outage reports came from the following cities: Birmingham, Wolverhampton, Oldbury, West Bromwich, Walsall, Dudley, Wednesbury, Bilston, Solihull, Tamworth, Smethwick, Willenhall, Rowley Regis, Halesowen, and Stourbridge.

City	Problem Type	Report Time
Birmingham	Internet	4 hours ago
Birmingham	Internet	15 hours ago
Wolverhampton	Internet	16 hours ago
Birmingham	Wi-fi	16 hours ago
West Bromwich	Internet	1 day ago
Birmingham	Internet	1 day ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Smethwick, England

Latest outage, problems and issue reports in Smethwick and nearby locations:

• 
  anna_banana (@bettyboobypants) reported 27 seconds ago from Birmingham, England

  @virginmedia please can some one help! My mom has a phone with you but is hopeless with acc info and passwords, she has tv, phone and internet package with you. She is trying to upgrade her phone as the one she has isn’t working/ charging properly.

• 
  Dave Shep (@daveshep1) reported 3 minutes ago from Solihull, England

  @virginmedia @grimegran Bad timing @virginmedia marketing given your Broadband is down across most of Solihull 😔😔

• 
  Dave Shep (@daveshep1) reported 7 minutes ago from Solihull, England

  Wow...!! This appears to be B90, B91 & B92 - @virginmedia you need to get this fixed ASAP - this is no doubt human error to cause issues at this scale - either that or you need some help with your network topology - let me know 😉

• 
  Ashley Brian Wright (Starz) (@MrAStarz) reported 11 minutes ago from Birmingham, England

  @virginmedia Wifi and TV down again for the 5th day in a row. Thinking of leaving at this point, I'm absolutely disgusted! 🤬

• 
  Helen Rollins (@kittykatrollins) reported 12 minutes ago from Birmingham, England

  @virginmedia phoned last week re my blueyonder email account. I can’t refresh it on my laptop or on my phone. I was told it would be fixed. I’ve tried contacting again to no avail. I understand staff are limited at the mo but would like to know when this issue will be resolved

• 
  Roisin Bailey (@midwifephd) reported 13 minutes ago from Birmingham, England

  @amesmorton48 @virginmedia They're the worst.

• 
  Will Riley (@troublewithdata) reported 16 minutes ago from Solihull, England

  @virginmedia You say there’s no issue but our WiFi has been up and down like the flipping Assyrian empire all day. Very cross!!

• 
  Mark Cottrill (@Markycot) reported 19 minutes ago from Solihull, England

  @virginmedia the internet quality has been appalling today, went down including TV for over an hour earlier and now the speeds down at less than 5mb a second!! Please give reasons and a time for fixing!

• 
  Stuart McCullagh (@stumccullagh) reported 20 minutes ago from Solihull, England

  Have to say your internet & TV have been awful can't get anything again your call centre cut me off after 57 minutes of waiting! @virginmedia

• 
  Chris Dack (@chrisgdack) reported 24 minutes ago from Solihull, England

  Experiencing a major @virginmedia outage! Managing a WebEx class via phone 😉 #wontbebbeaten

• 
  Dave Shep (@daveshep1) reported 26 minutes ago from Solihull, England

  @virginmedia Looks like most of the Broadband is down in B91 - not showing on your website but tests and local feedback from friends/family suggests this is across entire B91 postcode - can you please fix ASAP 👍🏻

• 
  Dan Harris (@dan04harris) reported 26 minutes ago from Walsall Wood, England

  @virginmedia Hey @virginmedia I was expecting to receive call today at 12pm from somebody called John but I’m still waiting. Really starting to annoy me how bad your customer service is being!

• 
  Isa #StayHomeSaveLives (@isamutlib) reported 30 minutes ago from Birmingham, England

  It's actually tragic how bad @virginmedia broadband has gotten over the last few days. Hope we are refunded for this period of shocking internet coverage. Still think it's the best service but need to sort out current issues.

• 
  Rob Wadrup (@WadrupR) reported 39 minutes ago from Solihull, England

  @virginmedia once again my broadband and tv are not working I’m paying a full package for this and even sky sports with nothing on. How many times this month alone.

• 
  Amy Morton (@amesmorton48) reported 48 minutes ago from Birmingham, England

  Listen up @virginmedia Customers will be leaving in droves if you don't sort it out. Cannot work from home with such rubbish service & contract restrictions.

• 
  Umair Ansari (@Uma1r_F1) reported 49 minutes ago from Solihull, England

  @virginmedia internet is down in Solihull and apparently across the West Mids...please sort this out ASAP!

• 
  Dan Harris (@dan04harris) reported 52 minutes ago from Walsall Wood, England

  Hi @virginmedia was expecting to receive call today at 12pm from someone called John but we still waiting. Really getting annoyed at how you are treating us! 14 years of being a loyal customer and being treated like this! Your customer service and bereavement team are the worst!

• 
  H (@NearLegalJones) reported 52 minutes ago from Dudley, England

  @virginmedia Hi. After regularly berating one of your business rivals ref broadband I’m disappointed to be now asking you how to make a (polite) written complaint about an installation at my home. I think you have a staff training issue.

• 
  Emma Casey (@EmmaJCasey) reported 55 minutes ago from Birmingham, England

  @virginmedia sort out the damn WiFi - so many people pay ALOT for your terrible service & here I am (and many others) using my data from @ThreeUK 🤯 #sortitout #virginmediadown #whatarewepayingfor

• 
  Will Riley (@troublewithdata) reported 55 minutes ago from Solihull, England

  @virginmedia your internet once again down in Solihull

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Chris Morris 🏳️‍🌈🏳️‍⚧️ (@NATO_chrisjm) reported 2 minutes ago

  @virginmedia Seems like planned upgrades, but it does seem odd that I have to contact your company via twitter to get the number when that page exists. I have noticed in the past that it's frequently down and or doesn't seem to have been improved despite the recent redesign of the page.

• 
  Adam (@ClassACT31) reported 3 minutes ago

  @virginmedia any idea when fibre internet will be restored in CT8 area. Went down around 8:30 this morning and is still down! Fortunately we still pay for our old service provider as your service is so unreliable!

• 
  Char Borley (@CharBorley) reported 5 minutes ago

  @virginmedia I’ve ring up and it’s stated my area has a reported fix time of 5pm. You’ve cost me a small fortune today being unable to work and made me look extremely unprofessional and jeopardized my job as I was given no warning about this.

• 
  Andrew Goulding (@Andrew_Goulding) reported 10 minutes ago from Spelthorne District, England

  @virginmedia how can you fine me for being unable to take VM with me to my new home because you don’t cover that area, and even though I was giving 30 days notice but under contract for 7 more months, maybe we should check first with the holy VM, discussing service

• 
  Eleanor Livingstone (@16stanzas) reported 11 minutes ago

  @virginmedia @virginhelp And now it's off again. We suspect this is linked to dozens of Open Reach vans digging up cables in this area each time our Virgin broadband goes down but no-one is telling us anything or warning when we might lose our connection.

• 
  •KvRxM• (@_KXIV) reported 12 minutes ago

  @virginmedia I’ve had the worst up and down internet since Friday. The technician hasn’t been able to do anything and I can barely work without losing connection! Help?!

• 
  rosstimson@bsd.network (@rosstimson) reported 14 minutes ago

  There is a huge Virgin Media outage by the sounds of it, wonder if this is related, as in they use Virgin as their ISP at their data centres or something.

• 
  Jake (@Jakeabbutt) reported 15 minutes ago

  @TwyfTiger @virginmedia Did you manage to fix it in the end? We're having similar issues

• 
  Peter George (@peteclase) reported 19 minutes ago

  @virginmedia No. Still "503 - Service Unavailable".

• 
  Susan Guy (@SuziGuy) reported 20 minutes ago

  @virginmedia No. Its currently all working again but that was the third outage of today