Virgin Media

Virgin Media Outage Report in Smethwick, Sandwell, England

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Smethwick, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Smethwick and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Smethwick, Sandwell, England 03/02/2026 21:40

At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (57%)

    Internet (57%)

  2. Wi-fi (21%)

    Wi-fi (21%)

  3. Total Blackout (10%)

    Total Blackout (10%)

  4. TV (7%)

    TV (7%)

  5. E-mail (3%)

    E-mail (3%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Smethwick, Sandwell, England

The most recent Virgin Media outage reports came from the following cities: Birmingham, Walsall, Oldbury, Tamworth, West Bromwich, Rowley Regis, Halesowen, Stourbridge, Wolverhampton, Redditch, Solihull, Sutton Coldfield, Dudley, Brierley Hill and Bilston.

Loading map, please wait...
City Problem Type Report Time
United KingdomBirmingham Internet
United KingdomBirmingham Wi-fi
United KingdomWalsall Total Blackout
United KingdomBirmingham Internet
United KingdomOldbury Wi-fi
United KingdomBirmingham Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Smethwick, England

Latest outage, problems and issue reports in Smethwick and nearby locations:

  • _auralaura_ 💎 (@_auralaura_) reported from Birmingham, England

    Virgin Media are ******* shit. Wi-Fi and TV keeps going on and off so now my laptop has just decided that it's not going to connect anymore.

  • alandolittle alan bains (@alandolittle) reported from Birmingham, England

    @virginmedia no broadband no tv call centre cut me off after 30 min waiting please help

  • Mark_Northall Mark Northall (@Mark_Northall) reported from Tamworth District, England

    @virginmedia I finally had a response now waiting for a techie to get back to me - I still don’t think I should gave to pay for a service I’m not receiving (High speed internet)

  • miyajhay9 miya (@miyajhay9) reported from Wolverhampton, England

    @virginmedia I’m tired of shocking connection. I’m working from home and I need a stable internet connection, not one that keeps cutting out ever few minutes. You’re happy to take our money every month but whenever I call you never fix it

  • cra1gs Craig (@cra1gs) reported from Birmingham, England

    @virginmedia your customer service is awful. Emma was damn right rude on the phone and cut me off on purpose. I suggest is retrained on customer service skills as she has none. There is no need to be patronising to a customer.

  • KittykatClaire Claire B 🙌🙌 (@KittykatClaire) reported from Willenhall, England

    Oh No my internet isn't working and I only have a bit off data left. thank you @virginmedia its probably the worst time for you to break when we all have to stay in..

  • CarolinaEvil2 Carolina (@CarolinaEvil2) reported from Solihull, England

    @virginmedia @MoneyTelegraph @virginmedia @MoneyTelegraph thank you telegraph for your article, I thought I was the only one to have issues with Virgin media, twice I have had issue with an mistake in my bill, not been able to received propers answer nobody seems to care there.

  • EvanD Evan Davis (@EvanD) reported from Birmingham, England

    @virginmedia All fixed, but very poor communication about the fault :-/

  • Joninwhite Old and Gold (@Joninwhite) reported from Wolverhampton, England

    @wickwarwolf @btsport One hour and a half wait on the phone today to cancel sports package on Virgin Media. If I want to add it back on it would take 2 minutes online. #virginmedia

  • ItssssKookieee 고양이⁷ (@ItssssKookieee) reported from Birmingham, England

    @virginmedia please sort out your god damn broadband, this is the 5th day in a row I've had to keep resetting my internet 🙄

  • RichieZuLuBatch Richie 11 Batch (@RichieZuLuBatch) reported from Birmingham, England

    @virginmedia what the hell is wro with your broadband it keeps coming on off on off it’s dog shit

  • Lysander_16 Lysander (@Lysander_16) reported from Wednesfield, England

    @virginmedia For now everything seems to be okay. Just frustrating when you're trying to stream and the internet does down for 7 hours.

  • NamelessWookie Dave (@NamelessWookie) reported from Solihull, England

    @virginmedia it’s all good telling me I can get the 1 gig service but when you try to do things online, the site says you can’t change package online. #usefull

  • ItssssKookieee 고양이⁷ (@ItssssKookieee) reported from Birmingham, England

    @virginmedia my broadband has been down all day & have tried everything to get it back on. Please help..

  • _auralaura_ 💎 (@_auralaura_) reported from Birmingham, England

    @MultiCallum @virginmedia It's so frustrating. The internet and TV has been turning on and off constantly, and yet they say there's no issues on their site.

  • villandrew Andrew Horton (@villandrew) reported from Solihull, England

    @virginmedia Your customer service is always shite

  • jasonpblakey Jason Blakey (@jasonpblakey) reported from Birmingham, England

    @AaronTheClarke @virginmedia That’s awful. They are a terrible company to deal with. Good luck getting it sorted

  • VHoszko Vadic Hoszko (@VHoszko) reported from Dudley, England

    Country being on lockdown....no problem, in the garden tending to the fruit and Veg, keeping safe and isolating....no problem, going shopping for my dad who’s 93....no problem, not being able to watch Netflix because Virgin media is ****..big problem @virginmedia @richardbranson

  • bilbody Scott Billing (@bilbody) reported from Birmingham, England

    @virginmedia hi. I had to unplug my router and now it’s not working. Can’t seem to get through or fix the issue through your site. Help.

  • _auralaura_ 💎 (@_auralaura_) reported from Birmingham, England

    So Virgin Media is now completely down by the seems of it and my TV is being affected. They seriously need to sort this out, they know people are stuck at home right now.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • _xVintoreZ XVintoreZ (@_xVintoreZ) reported

    @DanExert @virginmedia I have been having the same problem for over 5 weeks now, they have done nothing but push the fix date back, 3 times. Sadly I’m not able to get the buisness gigabit. But still, £50 a month for 220/25 And I’m getting at most 5/7 Ridiculous. Hope yours is fixed soon bud.

  • nffcbigalan1978 Alan Whitehead (@nffcbigalan1978) reported

    @BeckyEverson @SkyUK @virginmedia Common theme Rebecca. They really aren’t all they crack up to be. As soon as I renewed my contract and they tied me in for 18 months, that’s when the issues started. Intermittent signal. Devices kicked off randomly, even at 2am with no one else using it. 40+ phone calls later

  • nanipals Dr. Renuka Mudunuri (@nanipals) reported

    @virginmedia What about VM unstable, unreliable service. Internet is dropping when we use zoom or teams call for more than a few minutes. Waiting for a solution from the last 1 year

  • LSleinius Lukas Sleinius (@LSleinius) reported

    Hey @virginmedia, we’ve been offline since 10pm last night and after phoning your support this morning we were promised a callback from virtual technician within 4 hours. It’s been over 4 hours now and nobody called us back. Can you help please?

  • ClaraGomer Claire Gomersall (@ClaraGomer) reported from Leeds, England

    @virginmedia is down. Again!!! Shocking service for a rip-off cost!!

  • clarky220887 Michael John Clark (@clarky220887) reported

    @BeckyEverson @SkyUK @virginmedia Say Hi to them putting your bills up 3 pound every other month because they’ve improved a service you never asked for

  • nffcbigalan1978 Alan Whitehead (@nffcbigalan1978) reported

    @BeckyEverson @SkyUK @virginmedia And 2 engineer visits later, still terrible. Still have another 12 months of my contract left and can’t do nothing about it.

  • thegogz Eoin O'Neill (@thegogz) reported

    Their techs apparently tried to call me to tell me this but couldn't get through! I wonder why? Could it be an example of the issue I've reported? Surely not it's definitely people cancelling calls #virginmedia @VirginMediaIEPR @VirginMediaIE

  • AntForrest Ant Forrest (@AntForrest) reported

    @BeckyEverson @SkyUK @virginmedia They’ll be great till u need help with anything. They just don’t even try and fix your issues. Customer service is absolutely horrendous! Can’t wait to go back to BT. Always been brilliant after sale etc

  • juliefallon1 WiganJulie (@juliefallon1) reported

    .@virginmedia please can you help me? My wifi is terrible everyday I have problems with it not working!