Virgin Media Outage Report in Smethwick, Sandwell, England

Problems in the last 24 hours in Smethwick, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Smethwick, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

• Internet (56%)
• Wi-fi (21%)
• Total Blackout (10%)
• TV (8%)
• E-mail (4%)
• Phone (2%)

Live Outage Map Near Smethwick, England

The most recent Virgin Media outage reports came from the following cities: Birmingham, Oldbury, Wolverhampton, West Bromwich, Walsall, Dudley, Wednesbury, Bilston, Solihull, Tamworth, Smethwick, Willenhall, Rowley Regis, Halesowen, and Stourbridge.

City	Problem Type	Report Time
Birmingham	Internet	11 hours ago
Birmingham	Internet	11 hours ago
Oldbury	E-mail	12 hours ago
Birmingham	Internet	14 hours ago
Birmingham	Internet	15 hours ago
Birmingham	Internet	17 hours ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Virgin Media Issues Reports Near Smethwick, England

Latest outage, problems and issue reports in Smethwick and nearby locations:

• 
  Matthew Clements-Wheeler (@MidlandsSBM) reported 30 seconds ago from Birmingham, England

  @virginmedia Shocking bad. We booked our old address to run until the 7th March and paid for a new account to start today at the house we are moving into so my disabled wife was not without internet.

• 
  Ben (@GullyPlays) reported 2 minutes ago from Birmingham, England

  I’m sick of my internet going down for half a day every week. Should get something for the inconvenience. @virginmedia

• 
  AVRIL WATKINS (@DANCINWANDERER) reported 4 minutes ago from Dudley, England

  @virginmedia Yes we do - as soon as we turnoff the telly we lose signal and we have no Internet upstairs at all - very unhappy resorted to watching telly on the iPad

• 
  Phil Woodward (@therealflopflip) reported 4 minutes ago from Kidderminster, England

  @virginmedia for second week running have purchased a film from the media store, tells me it’s ready to watch and it won’t play keep getting errors and wants me to login, enter details and still doesn’t work! This service is so poor

• 
  lorraine smith (@lorraineesm) reported 4 minutes ago from Wolverhampton, England

  See @virginmedia can’t be bothered to even tweet back an angry customer

• 
  MJ (@MJ_Lorimer) reported 7 minutes ago from Birmingham, England

  Thanks @virginmedia for renewing my contract for 12 months and then downgrading me and I loose all my HD channels! Your service is poor and unacceptable #virginmedia

• 
  Jillybrum (@JillyBrum) reported 13 minutes ago from Birmingham, England

  @virginmedia Phone and TV down in B24 area, wondering if the power cut immediately before was due to work you’re doing.

• 
  lorraine smith (@lorraineesm) reported 20 minutes ago from Wolverhampton, England

  @virginmedia your customer services are a joke half hour on the phone spoke to two different people being passed back and forth

• 
  Matthew Clements-Wheeler (@MidlandsSBM) reported 26 minutes ago from Birmingham, England

  @virginmedia You disabled our old address so I am now having to move my wife’s business computer and records at 10pm at night to the new address so she can work tomorrow. Your customer service agents haven’t got my name right once and you have mucked up provision of equipment at the new place

• 
  Sarah Duncombe (@HelenD132) reported 26 minutes ago from West Bromwich, England

  @virginmedia No broadband service, apparently. Status checker says everything is fine, but I'm not convinced. Could I DM my postcode please.

• 
  Howard Martin (@HJMKent) reported 30 minutes ago from Kidderminster, England

  @kgardner081 @virginmedia We'll see how we get on - everything works fine but can't connect the wireless printer & apparently (according to problems others have had) something to do with 2 wireless frequencies working off same IP code confusing the connection! Need renaming or something. Beyond me to do!

• 
  🐺Wolfish (@unit_1974) reported 32 minutes ago from Birmingham, England

  @virginmedia Repeatedly over several years. Get the same response each time. Nothing changes long term. I see from checks online that other people have the same issues so I’m now planning on leaving.

• 
  MJ (@MJ_Lorimer) reported 38 minutes ago from Birmingham, England

  I also can’t get anyone to help resolve this as “your closed” apparently @virginmedia

• 
  Howard Martin (@HJMKent) reported 38 minutes ago from Kidderminster, England

  @virginmedia You arranged for an engineer to resolve this problem - he's been today & hasn't fixed it - he says not Virgin's job to sort printer problems! The printer worked fine till Virgin messed it up changing hub - you have a duty to fix it since it's of your making! Sort it please!

• 
  Howard Martin (@HJMKent) reported 39 minutes ago from Kidderminster, England

  @virginmedia Still waiting! It's now after 4! You changed our old hub that worked fine - at your insistence - didn't properly set it up - my wife needs printer for work & uni course - now been trying to get you to sort it since Thursday & you don't honour your promises to do so! Poor service!

• 
  🐺Wolfish (@unit_1974) reported 43 minutes ago from Birmingham, England

  @MingSwift The TV service is great but if we can’t rely on our WiFi in a connected home, it’s not worth it. Have made a complaint. If they don’t offer an upgraded hub (which they’ve not before) and compensation/reduced bill (gone up by £14 since Sept), we’ll be gone. @virginmedia

• 
  Howard Martin (@HJMKent) reported 46 minutes ago from Kidderminster, England

  @kgardner081 @virginmedia In fairness, they've now been in touch, can't fix it remotely so are sending an engineer on Thursday to sort it out. So I'm grateful for that & 2 days to wait isn't bad.

• 
  Matthew Clements-Wheeler (@MidlandsSBM) reported 46 minutes ago from Birmingham, England

  @virginmedia not pleased at all with your service. Despite three confirmation calls from you to me confirm what we needed, you have still not handled our house move correctly

• 
  lorraine smith (@lorraineesm) reported 51 minutes ago from Wolverhampton, England

  @virginmedia your customer services are a joke spoke to 3 different people on the phone now half hour still on hold

• 
  🐺Wolfish (@unit_1974) reported 52 minutes ago from Birmingham, England

  And once again we are unable to use our @virginmedia wifi. When I called customer services today they took nearly 10min to answer, asked the same basic questions repeatedly and then cut me off without even starting to resolve anything! Bloody useless. Issues since May 2018.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  NoOnesArsed (@arsed_no) reported 9 minutes ago

  @virginmedia I will raise it through the app again as the issue relates to continued service drop out, a one time test is not going to provide answers to the issue.

• 
  Daniel (@kealydaniel79) reported 12 minutes ago

  @virginmedia Ive reported online but when u go online to check they say there are ‘no issues’ but i have been having issue since last friday!

• 
  Heather Nute (@HeatherNute1) reported 12 minutes ago

  @virginmedia No wired is fine but my partner needs to use that as he works in telecoms - I have to rely on the wireless to work on in another room. The box isn’t vandalised, it’s been broken for months -someone taped it shut to stop it banging shut in the wind

• 
  bacon (@BaconCheeseZ) reported 13 minutes ago

  @laurapower1812 @virginmedia You won't get real help. They'll pretend there are no issues and then carry on with their meaningless lives. They don't care. Best thing would be to cancel your contract and go with literally any other provider.

• 
  Piali Das Gupta (@PialiDG) reported 13 minutes ago

  @Emm_McG @virginmedia I'm with Hyperoptic in Rotherhithe. Has been pretty reliable the 3 years I've been with them - a few outages during that time but they haven't lasted long. I can't speak to their customer service, though.

• 
  Mrs Rebecca Jones (@MrsRebeccaJone3) reported 17 minutes ago

  @virginmedia Just a shame it takes a newspaper getting involved for issues to be resolved that were no fault of our own

• 
  Phtevenrobert (@Phtevenrobert) reported 17 minutes ago

  If, like me, you have a history of #mentalillness, PLEASE avoid @virginmedia at all costs. Thanks to the appalling #CustomerService and internet provided by this company I got lower than I have since 2017. My livelihood depends on stable internet and they refused to help. AVOID!

• 
  Atkinsonnx (@Atkinsonnx_UK) reported 17 minutes ago

  Anyone else having major issues with Virgin Media broadband lately? Been having major drops in speeds/signal for around a week now. Starting to really frustrate, especially as its coincided with the price increase letter 🙄 #virginmediadown #virginmedia

• 
  gillian sampford (@gsampford) reported 18 minutes ago

  @virginmedia So after being on hold for 45 minutes 🤬 finally get through then they hang up 🤬 trying to work from home with broadband that keeps dropping out 🤬 BT here we come

• 
  iulia marinela (@marinela_iulia) reported 22 minutes ago

  @virginmedia Please give an email address for customer service or something to find out what's going on