Virgin Media

Virgin Media Outage Report in Smethwick, Sandwell, England

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Smethwick, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Smethwick and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Smethwick, Sandwell, England 02/09/2026 01:20

At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (57%)

    Internet (57%)

  2. Wi-fi (20%)

    Wi-fi (20%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Smethwick, Sandwell, England

The most recent Virgin Media outage reports came from the following cities: Birmingham, Oldbury, Wolverhampton, Brierley Hill, West Bromwich, Bilston, Tamworth, Walsall, Dudley, Solihull, Sutton Coldfield, Rowley Regis, Wednesbury, Cradley Heath and Redditch.

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City Problem Type Report Time
United KingdomBirmingham Internet
United KingdomBirmingham Wi-fi
United KingdomBirmingham Wi-fi
United KingdomBirmingham Internet
United KingdomBirmingham Internet
United KingdomBirmingham Internet

Community Discussion

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Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Smethwick, England

Latest outage, problems and issue reports in Smethwick and nearby locations:

  • Markycot Mark Cottrill (@Markycot) reported from Solihull, England

    I can’t get because Hub 3 doesn’t support it, poor quality control, worse customer service @virginmedia I want it sorted today!!

  • adam_jordan112 Adam (@adam_jordan112) reported from Birmingham, England

    @virginmedia I’m absolutely disgusted with the mobile messaging chat. I have been trying since 11:30am to speak to an advisor and still not getting anywhere. I’d now like to cancel my new order as I am disgusted with the customer service for a new mobile customer!!!

  • Karlos26899 Karl Hall (@Karlos26899) reported from Birmingham, England

    @virginmedia 30 day notice submitted and a very disappointed now to be ex-customer!!

  • stumccullagh Stuart McCullagh (@stumccullagh) reported from Solihull, England

    @virginmedia how the hell do I get an email from your company trying to reset a password on the app? All i want (for the last year) is working wifi engineer out last monday said i need a booster no help on phone or app or this absolutely shocking!

  • stumccullagh Stuart McCullagh (@stumccullagh) reported from Solihull, England

    @virginmedia Internet down again (had engineer here Monday). Cut off after a 62 minute wait! Tried the app won't let me log in as my password is wrong and it hasn't sent me any new password link (2 hours ago).

  • byronparsons05 byron parsons (@byronparsons05) reported from Solihull, England

    @virginmedia is there any issues with internet today? It’s been down for three hours now

  • benavfcfranklin Ben Franklin. (@benavfcfranklin) reported from Dudley, England

    @virginmedia You can stick that. I suggest you fix the connection I’ve been having for weeks now, I can’t even load anything on my phone in the rook directly below. Before you ask I’ve done all the tests too then never heard back from you.

  • SteveWa13630733 Steve Walters (@SteveWa13630733) reported from Wolverhampton, England

    @virginmedia Seems to be a problem with your website - have not been able to sign in to My Virgin Media Account or emails all day . Any ideas? Help?

  • stumccullagh Stuart McCullagh (@stumccullagh) reported from Solihull, England

    @virginmedia Yes i have , i cant get through to anyone as i was advised to go on the ap, ive requested a new password still waiting! I wanted to leave because of these problems was talked into having adeal as long(as I've stressed) the wifi was sorted even now writing this im using my phone

  • Markycot Mark Cottrill (@Markycot) reported from Solihull, England

    @virginmedia Absolutely atrocious customer service! Waited for my Hub 4 to arrive as we are now paying for highest broadband, it arrives and has wrong power cable inside, phoned to sort, on hold for 20 mins then speak to someone who has IT issues and has put us on 40 mins hold!

  • adam_jordan112 Adam (@adam_jordan112) reported from Birmingham, England

    @virginmedia has your mobile online order website gone down? It keeps telling me to message or ring to order?

  • Crazikat2002 Liane Denton (@Crazikat2002) reported from Birmingham, England

    @virginmedia It’s not the WiFi, I am hard wired into to the router. So there is no excuse for this poor service.

  • bicovico victoria nicholson (@bicovico) reported from Solihull, England

    @virginmedia shocking service again today

  • mercede72928186 Mercedes Hodson 👷🏻‍♂️💁🏼‍♀️ (@mercede72928186) reported from Wednesfield, England

    @virginmedia Iv been having issues with my internet connection I believe I need a new box Iv had this box now for some years is there a number I can ring to get this sorted. Thank you.

  • ninsull Nickins (@ninsull) reported from Solihull, England

    @virginmedia how can you spend nearly an hour on two phones to report a problem with no one picking up. Yet ask me if il refer you. @next stop I’m cancelling my contract.

  • GaryStevens94 Gary Stevens (@GaryStevens94) reported from Curdworth, England

    @virginmedia @JamesMartin013 Same issue. As has previously been stated, this has been going on for weeks. Any chance of actually fixing this ?!!!?!

  • BarneyUoB Barney Scholefield 🌈 💙 (@BarneyUoB) reported from Birmingham, England

    .@virginmedia not your fault, but can you do more to stop the scammers? @NatWest_Help 🙏 thanks for prompt support! /2

  • byronparsons05 byron parsons (@byronparsons05) reported from Solihull, England

    @virginmedia can you help! Or be the useless internet provider you have been for ages!!!!!! No ******* internet is 12!!!!!! ******* joke

  • Crazikat2002 Liane Denton (@Crazikat2002) reported from Birmingham, England

    @virginmedia Yes there are issues but seriously everyday issues with your service. Clearly I am not getting the service I am paying for it what what promised when I switched to you. I would like a call and a solution to this problem

  • adiDev0 adi (@adiDev0) reported from West Bromwich, England

    @virginmedia and the broadband has gone down again. Every day around midday. Phone app has problems reaching servers, web service status says my broadband is good. Router flashing or sorts of green lights.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • kamla2010 kamla vekaria (@kamla2010) reported

    @virginmedia False promises by virgin! 3rd week now & landline not working & unable to spk to anyone!

  • Kelliew4577 Kellie Watson (@Kelliew4577) reported

    @virginmedia how long do i have to wait for a reply by txt service? Its been 4 hours! My installation date was originally 1st nov, then was delayed as outside work was needed. This is now complete. Still no service. Can you contact me or cancel contract please!

  • KelvinDaniels Kelvin Daniels (@KelvinDaniels) reported

    @virginmedia I didn't have this trouble when I got tickets before, and then it was cancelled 😡

  • RickyGleeson Ricky Gleeson (@RickyGleeson) reported

    @virginmedia why won't your guy on the telephone right this minute take my 30 days notice? He's telling me his system is down and that I have to ring back later after he keeps telling me he's checking my speed. I just want to give my 30 days notice innit.

  • Clare_Simmonds ClareLouiseSimmonds (@Clare_Simmonds) reported

    @virginmedia The outage was resolve after 8 hours🙄 but I have not been compensated STILL

  • SpaceHoldd Anon (@SpaceHoldd) reported

    @virginmedia @SiriusWhisky2 For the last three hours you’ve tweeted the exact response to anyone whose made a complaint about 02 priority not working. Seriously people are annoyed enough without you adding to it with cookie cutter replies.

  • Andra1970Alex Sandi Gardner (@Andra1970Alex) reported

    @virginmedia Im not even getting passed the continue to sign in straight to blank screen

  • MikeAaronhall Mike Hall (@MikeAaronhall) reported

    I am pretty sure that Virgin media got hit by a huge cyber attack yesterday. Just sorting out my father's account now, which has been taken over by scammers. Virgin call handler says that they have "maintenance" issues.

  • beckywatson123 Becky Watson (@beckywatson123) reported

    @virginmedia @Josh_Deegan We are now nearly 3 hours after they were supposed to be available, and still can’t sign in on priority! Either o2 or virgin, I have both! Never have I seen such incompetence from what are supposed to be 2 massive tech companies!!!

  • PhunctionDesign Philip Wiles (@PhunctionDesign) reported

    @virginmedia need someone to call me now you've left an 81 year old woman with a phone line for over a week and not sent out password reset; absolutely shameful. Spent 3 hours last week trying to resolve this and u gave me 0 help. Disgusting 😤