Virgin Media Outage Report in Smethwick, Sandwell, England
Why is my Virgin Media service not working?
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Smethwick come from postal codes B67 and B66 .
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
Problems in the last 24 hours in Smethwick, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Smethwick, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
April 7: Problems at Virgin Media
Virgin Media is having issues since 06:40 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
- Internet (56%)
- Wi-fi (21%)
- Total Blackout (10%)
- TV (8%)
- E-mail (4%)
- Phone (2%)
Live Outage Map Near Smethwick, England
The most recent Virgin Media outage reports came from the following cities: Birmingham, Smethwick, Oldbury, Wolverhampton, Walsall, West Bromwich, Dudley, Wednesbury, Bilston, Solihull, Tamworth, Willenhall, Rowley Regis, Halesowen, and Stourbridge.
| City | Problem Type | Report Time |
|---|---|---|
 Birmingham
|
Internet | 41 minutes ago |
|
Smethwick
|
TV | 5 hours ago |
|
Birmingham
|
Wi-fi | 6 hours ago |
|
Oldbury
|
Wi-fi | 7 hours ago |
|
Birmingham
|
Internet | 24 hours ago |
|
Birmingham
|
Internet | 1 day ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Smethwick, England
Latest outage, problems and issue reports in Smethwick and nearby locations:
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Paul Simmons (@PaulSimmons66) reported from Birmingham, England@virginmedia Today we received outstanding service from Jack the engineer from virgin media. He was polite friendly and determined to rectify the fault which he did. A credit to Virgin media thanks Jack
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Caroline (@kittykaz13) reported from Birmingham, England@virginmedia Yes, I did this and it hasn’t reset, the wifi name is coming up the same as well as the guest network I set up, and I can’t access the website for the hub either, it won’t load at all! Ran a test and it says theres a problem and that you’re working on it but not what or how long
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Ade1701 (@Ade1701) reported from Dorridge, England@virginmedia After more than FOUR HOURS on the phone I eventually got someone competent from billing to confirm I am eligible for one free booster and someone else to talk me through fixing the security issue. You seriously need to prioritise vulnerable customers!
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loc (@LEE__83_) reported from Wednesfield, England@virginmedia any chance anyone will ever get back to me regarding my appointment to have internet connected. No phone call as promised. A joke now. I can't see why I shouldn't cancel
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Ade1701 (@Ade1701) reported from Dorridge, England@virginmedia Network security warnings, poor speed (even on direct cabled link to router), and we need a wifi booster which with the broadband, phone and tv package I believe is included. Still on hold after two hours! Wasted yesterday waiting for a response on so-called ‘live chat’!
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Omar Qureshi (@omarqureshi) reported from Birmingham, EnglandYeah, an Internet outage during lockdown can do one. @virginmedia B24 area.
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Colin Joyce (@beast_gbgolfer) reported from Birmingham, England@virginmedia Doesn’t work says account question is wrong so can’t change password and can’t access account think it’s hacked 1 hr waiting on phone your service is poor
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Rob (@Rob_Hallmark) reported from Birmingham, England@virginmedia hello. Since I signed up in may I have never been able to log into my account. I never received the welcome email etc so don’t know my account or customer number. I have tried calling and they said they resent the email but nothing. What can I do?
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Chris Psaras (@chrispsaras) reported from Dudley, England@virginmedia it's the same old excuses. Told it would improve but still the same old inconsistent service I've received during the whole of the summer. Can never get through to anyone, complete waste of time today. Shocking customer service!
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dpaudio (@dpaudioUK) reported from Birmingham, EnglandWell after 2 months of broken internet, it was fixed for almost 2 weeks now it's gone again. Fix date is 16th Nov and yet they still charge full price... @virginmedia
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jade💓 (@jadedurnallx) reported from Birmingham, England@virginmedia are absolutely useless. Have over 100 properties with Virgin Media Broadband, and you’d think they’d attempt to fix issues and keep our future custom. Safe to say we’re looking for another supplier if there are any recommendations...
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Jo (@Jod_69) reported from Birmingham, England@virginmedia Broadband down again today 4th time this week. Really will have to rethink providers
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loc (@LEE__83_) reported from Wednesfield, EnglandLove having my appointment for internet with @virginmedia cancelled without being told why and the promised phone call to sort out the issue not happen. Great service
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Ade1701 (@Ade1701) reported from Dorridge, England@virginmedia Don’t try and pass the buck! It’s NOT a windows issue, it ONLY occurs on this Virgin network!
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Matt Dudley (@matttdudley) reported from Dudley, England@virginmedia Supposedly had 1gig internet installed today but it appears you only brought the slow one with you! Top speed - 400mbps. Oh, and thank for cutting my call after 2 hours. #greatcustomerservice 😡
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James Rogers (@JWRogers82) reported from Perton, England@virginmedia broadband is down in WV6 can you confirm this please
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Mad Dog Malcs 🇬🇧 (@MadDogMalcs) reported from Birmingham, England@virginmedia Every time I see these adverts I just laugh, but the sad thing is it isn’t funny paying for a service that constantly disconnects, stutters or is generally inconsistent. Your latest ad slogan ‘stay connected’ is a joke, and your email security is archaic, it’s equally laughable.
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Ade1701 (@Ade1701) reported from Dorridge, England@virginmedia First thing I did, and I run them regularly. Only 53.46 Mbps download and just 9.99 upload on a supposedly 100Mbps service! On a wifi laptop right next to the router it’s just 23.43 and 10.08
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Ade1701 (@Ade1701) reported from Dorridge, England@virginmedia Still on bloody hold! Can somebody in the Virgin Media call centre please pick up the damn phones!!! What the Hell are vulnerable, elderly customers supposed to do?!
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Jo (@Jod_69) reported from Birmingham, England@virginmedia hi. Second time this week no internet. Monday was all day. Can’t get thru to you by phone. What is going on with my service?
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Kerry Lenihan (@kerrylynn21) reported@virginmedia Can someone just call me? I've had enough of trying to speak to anyone on webchat or WhatsApp or your help page. I was promised a complete refit today. Nothing.
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Subhajit Banerjee (@subhajitb) reported@virginmedia Now it’s showing broadband issues in area with expected fix by tomorrow. Not great!
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abocado 🥑 (@abbienicolex) reported@virginmedia we had to log a complaint earlier as we’ve been without wifi for over a week, keep being promised technicians will come out and they never do. We were told someone would call by 5 today, they haven’t. Who can I actually talk to about this?
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Steven R. Smith (@Blacksmith3989) reportedGot a call from a pushy @virginmedia sales rep who led me on about a free speed upgrade to my broadband, before quietly mentioning it will be more money. I barely get the speeds I'm meant to, and constant service interruptions 4 - 5 times a day.
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Rach D (@DunlopRach) reported@virginmedia I have just received a new contract from Virgin Media for 18 months and I never asked for it. All broadband, tv and phone are no longer working. Confused and cannot get through to customer services - trying 45 mins!!! Anyone experienced this. Thanks
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Freddie Bujko (@FreddieBujko) reported@virginmedia our install date was today. Technician came and installed box / router, but says a cable needs to be ran to the house and left. No idea when this is going to be sorted and our app implies our service is up and running. How can we get confirmation of a new technician?
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Dominika (@dominikabolon) reported@virginmedia since you guys respond here better than on your phones… why has my internet been down for 5 days with no response from your team? 😒 #virginmedia
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abocado 🥑 (@abbienicolex) reported@virginmedia Not any more, someone came out to ‘fix’ our wifi on Monday, found an issue with the cable outside. We have been told someone will come back every day this week and no one has. They fixed the cable we are just waiting for someone to come and connect to the house again.
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Steven R. Smith (@Blacksmith3989) reportedSo I sure as hell am not paying MORE for the shoddy service @virginmedia already provides me. I've been a customer for over 5 years and my complaints are constantly ignored. Maybe it's time to move. Hell, Sky has much better prices. All cheaper than my current package.
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Matt ‘Barnsey’ Barnes (@matt18barnes) reported@virginmedia No, all devices connect then disconnect straight away. The engineer that came said there was a loose wire in the box across the road and fixed it but still having issues! This has gone on for over 2 weeks! We have to use phone data and our landline doesn’t work