Virgin Media

Virgin Media Outage Report in Smethwick, Sandwell, England

No problems detected

If you are having issues, please submit a report below.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Smethwick, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Smethwick and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Smethwick, Sandwell, England 03/07/2026 03:05

At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (57%)

    Internet (57%)

  2. Wi-fi (21%)

    Wi-fi (21%)

  3. Total Blackout (10%)

    Total Blackout (10%)

  4. TV (7%)

    TV (7%)

  5. E-mail (3%)

    E-mail (3%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Smethwick, Sandwell, England

The most recent Virgin Media outage reports came from the following cities: Birmingham, Wolverhampton, West Bromwich, Oldbury, Redditch, Walsall, Willenhall, Solihull, Tamworth, Rowley Regis, Halesowen, Stourbridge, Sutton Coldfield, Dudley and Brierley Hill.

Loading map, please wait...
City Problem Type Report Time
United KingdomBirmingham Total Blackout
United KingdomBirmingham Total Blackout
United KingdomWolverhampton Phone
United KingdomWest Bromwich Internet
United KingdomBirmingham Total Blackout
United KingdomOldbury Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Smethwick, England

Latest outage, problems and issue reports in Smethwick and nearby locations:

  • thephdrunner Dr Emma Neachell (@thephdrunner) reported from Birmingham, England

    @_gl_lxuise @SkyUK @virginmedia Same problem here. They keep saying they have fixed the issue when they clearly haven’t. They are good at putting prices up but not at fixing issues. I’m going back to Sky.

  • DixeyBaker Sharon Baker (@DixeyBaker) reported from Birmingham, England

    @virginmedia Thanks for replying! The green light keeps flashing which its never done - we had an outage in B14 yesterday- my internet is working and we have rebooted but its still flashing

  • notdodgy Roger Leitch (@notdodgy) reported from Solihull, England

    @virginmedia broadband down again. Obviously a network fault, but system has booked an engineer visit. Given that my contract is up for renewal and the cost has nearly doubled, I think I am in the market for a new provider.

  • thephdrunner Dr Emma Neachell (@thephdrunner) reported from Birmingham, England

    @virginmedia B744LG my neighbour is also having issues. Internet keeps dropping out so there’s clearly some sort of intermittent fault. I’ve wasted 45 mins on the phone trying to report it.

  • notdodgy Roger Leitch (@notdodgy) reported from Solihull, England

    @virginmedia Did you notice the "again". On average it's down 2 days a month.

  • DixeyBaker Sharon Baker (@DixeyBaker) reported from Birmingham, England

    @virginmedia trying to get some help with my router and I'm on hold for 20 mins then get cut off - no chat facility available and no email help - rather frustrating !

  • acroline Caroline Durbin (@acroline) reported from Birmingham, England

    @virginmedia utterly appalling customer service once again. 15 minutes on hold to cancel a contract miss-sold to me.

  • licklemouse Stuart Cockerill (@licklemouse) reported from Birmingham, England

    @virginmedia tremendous service had problems with my tv service for 3 weeks now which you still haven’t sorted and now you put my bill up and to try and sort it all out I’ve now been on hold for an hour shocking

  • thephdrunner Dr Emma Neachell (@thephdrunner) reported from Birmingham, England

    @BFILeigh @virginmedia @SkyUK I don’t know you but Virgin Media as a company are so bad they look Sky look amazing. If you can cancel and find an alternative I’d do it.

  • unit_1974 🐺Wolfish (@unit_1974) reported from Birmingham, England

    @Poxo01 We have been battling rising costs and poor service with @virginmedia for years. Have argued down the contract repeatedly due to issues. Just got the internet and home control stable again and then get another price increase letter. Fed up with them.

  • thephdrunner Dr Emma Neachell (@thephdrunner) reported from Birmingham, England

    @stephanemassey @VirginMediaCorp You should leave Virgin Media, I can pretty much guarantee the service won’t improve and you’ll be left with no internet on a regular basis.

  • Kagey_infohub Kate Gordon (@Kagey_infohub) reported from West Bromwich, England

    @virginmedia I'll check, but slow connection and frequent drop is ongoing. We looked at switching but didn't move as not enough confidence in alternative ISPs tbh.

  • thephdrunner Dr Emma Neachell (@thephdrunner) reported from Birmingham, England

    @Cee_langie8852 @virginmedia Yes, they are useless. No service most of yesterday and as of 0530 this morning, no service again. I’ve spent hours waiting to get through to the technical team. It’s time @ofcom got involved.

  • thephdrunner Dr Emma Neachell (@thephdrunner) reported from Birmingham, England

    @MrPaulTreadwell @virginmedia @Ofcom I’ve just spoken to a very rude lady in retentions. Have been lied to, apparently I was on the internet all day yesterday, I was in the office.

  • thephdrunner Dr Emma Neachell (@thephdrunner) reported from Birmingham, England

    @MrCMorley @virginmedia If it’s anything like the ongoing outage in Four Oaks they won’t bother to contact you. I checked they had my correct details and I’ve had no updates. I’ve now cancelled my contract.

  • acroline Caroline Durbin (@acroline) reported from Birmingham, England

    @virginmedia Nonsense. If you valued me as a customer I would not have gone through 3 months of unanswered calls and when I did speak to staff- accusations of lying. Check your records before cut and pasting bland replies.

  • foraneasylife Richard Baily (@foraneasylife) reported from Solihull, England

    Waiting over 22 minutes thus far for @virginmedia to answer phone, as I have no broadband service. Service suddenly went when watching catch up tv. 🙄

  • Chrisf2016 Chris fletcher (@Chrisf2016) reported from Wednesfield, England

    So @virginmedia are increasing our bill again. We've been loyal customers since it was telewest even with all the problems over the years we stuck with you Well thats it. I will be finding another supplier 👋👋👋

  • notdodgy Roger Leitch (@notdodgy) reported from Solihull, England

    @virginmedia Your website now shows: Network issues might be affecting TV and broadband services at the moment. Our engineer is working to fix the problem. Broadband is working again...

  • TeeKhan84 Tariq Khan (@TeeKhan84) reported from Birmingham, England

    @virginmedia problems with my phone line in B9 Birmingham.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • KunqiG Raphael_噗噗 (@KunqiG) reported

    @virginmedia Hi, I already called you to cancel my account, why I still receive payment from your company after a month? You can’t let anyone leave your company by using such a awful disgusting and **** way?

  • ChannieLafloof Channie 💛 (@ChannieLafloof) reported

    Why is @virginmedia so ****???

  • AnaVLeckenbySEM Ana Valezzi Leckenby (@AnaVLeckenbySEM) reported

    @virginmedia What’s the best process to complain or get fixed? Your apps say everything is fine and all devices connected but as mentioned I can’t even watch a full Instagram reel. What’s the cool off period? I’ve had the service only for 8 days #disappointed

  • JohnTheScout John Wolfson (@JohnTheScout) reported

    @virginmedia I've had 3 engineers out since December the last of which was here not two days ago And Im STILL having connection issues I'm still having to tether my phone at times. Can I get some money back for the time lost from this? Ive literally been unable to work at times

  • ChannieLafloof Channie 💛 (@ChannieLafloof) reported

    I can never have a day where my net is consistent. It will always cut out. Always cut off between watching something @virginmedia your service is ****.

  • LunchboxLogicYT LunchboxLogic (@LunchboxLogicYT) reported

    @virginmedia sort your ******* internet out you bunch of melts. Hundreds of foolish Virgin Media users with get this; no internet. Sick of their automated responses too, like, of course I’ve checked the service in the area on your website, hence why I’ve came here!

  • RahulSon16 Rahul Sonthalia (@RahulSon16) reported

    @Virgin @virginmedia my account was terminated and post that some charges were deducted unnecessarily.And when I am trying to call the customer care to fix the issue, they ask for my account number which doesn't exist. It's impossible to contact you guys and discuss the charges.

  • Kevin__Courtney Kev C (@Kevin__Courtney) reported

    @virginmedia Very intermittent service since approx 6pm yesterday. Basically unusable as off 99% of the time. Canning my mobile data to work.

  • FrankieJack69 Frankie Jack (@FrankieJack69) reported

    @kezzi92 @All4 I had the same problem on @virginmedia and couldn’t see it in ‘on demand’. However, I went to ‘Apps & Games’ on the tv, and was able to access from there ok. So I think it’s a problem with so 28 on ‘on demand’ across the board.

  • normski2000 walter joseph kovacs (@normski2000) reported

    @skid_tourst @virginmedia I'm having the same problem.