Virgin Media outages and service status in Smethwick, England

Problems in the last 24 hours in Smethwick, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Smethwick, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Smethwick, England

The most recent Virgin Media outage reports came from the following cities: Birmingham, Halesowen, Wolverhampton, Tamworth, West Bromwich, Solihull, Sutton Coldfield, Stourbridge, Wednesbury, Bromsgrove, Walsall, Bilston, Dudley, Rowley Regis, and Brierley Hill.

City	Problem Type	Report Time
Birmingham	Internet	2 hours ago
Birmingham	Internet	1 day ago
Halesowen	TV	2 days ago
Birmingham	Internet	2 days ago
Wolverhampton	Internet	2 days ago
Tamworth	Internet	2 days ago

Nearby cities with recent reports

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Smethwick, England

Latest outage, problems and issue reports in Smethwick and nearby locations:

• 
  Garry (@paragaz) reported 2 minutes ago from Streetly, England

  @virginmedia hey. I am trying to speak to someone about my account but turns out nobody recognises my account number. Can you PM me to organise calling me please. I've tried the text message service

• 
  Simon Neale (@nealesj) reported 8 minutes ago from Swindon, England

  Hey, ‘RP,’ again, @virginmedia is down. The lack of resilience is shocking and embarrassing for a major broadband provider. #VirginMediaDown #VirginMedia

• 
  James (@JMEden_97) reported 9 minutes ago from Solihull, England

  I hate VirginMedia me getting stupid little lag spikes

• 
  Gordé 🦩 (@ReissOmari) reported 10 minutes ago from Birmingham, England

  @virginmedia Think we need to call an engineer out anyways, before the outage I was only getting 600mbps max when my package is the 1Gig.

• 
  Jot Shoker (@jot_shoker) reported 14 minutes ago from West Bromwich, England

  I purchased @virginmedia high speed wifi but they are not giving a proper service We are totally frustrated

• 
  Neil Simpson (@nippa77) reported 19 minutes ago from Swindon, England

  @virginmedia why is it that your service is up and down more than a yo-yo? It’s getting ridiculous now!!!

• 
  Steve Lees (@measlewolf) reported 22 minutes ago from Dudley, England

  @virginmedia I’m currently on hold. My mum is in her 70’s and waited in for an engineer only for them to send a text 10mins before to say you were coming in the 26th. The original appointment was the 21st and her TV service has been down for well over a week.

• 
  Rob Chipman (@robchippyman) reported 25 minutes ago from Birmingham, England

  @Tilton247 @virginmedia I had the same for 2 years. Constantly disconnecting on a daily basis . Changed the Hub and it worked straight away. No issues since. Good luck getting a new hub off them though.

• 
  Steve Lees (@measlewolf) reported 30 minutes ago from Dudley, England

  @virginmedia Yes, the fault dates back from the 25th August and hopefully a fix will be made tomorrow, if not an engineer is booked for next week. When I finally got through the team were very helpful

• 
  G 🇯🇲 (@ethnicalien) reported 31 minutes ago from Wolverhampton, England

  @virginmedia Not at the moment no but it's a common issue👀

• 
  derek(🕖❤️‍🔥samurai🇨🇳) (@Dereklad) reported 34 minutes ago from Birmingham, England

  Virgin media. Your internet broadband is down,we hope to have it fixed by 10pm.😣 Modern warfare 2 campaign day. And no internet.😢

• 
  Stuart McCullagh (@stumccullagh) reported 36 minutes ago from Solihull, England

  @virginmedia I’m meant to be on a webcall about my TV that doesn’t work can anyone help me please?

• 
  SorachiTim (@PolymathTim) reported 38 minutes ago from West Bromwich, England

  Zero Internet connectivity from @virginmedia now for pushing 12 hours. Resetting and/or powering down the hub does nothing, the diagnostic and fault tools just go round and around in an ever more boring circle. #LightningSpeedFarce

• 
  Stuart McCullagh (@stumccullagh) reported 41 minutes ago from Birmingham, England

  @virginmedia I’m going to but I know I won’t get anywhere anyway the customer never gets anywhere

• 
  Casey Rain (aka S-Endz) (@CaseyRain) reported 41 minutes ago from Birmingham, England

  Causing me to drop out of a work meeting once every 10 minutes. Oh, and Virgin tried to blame it on my hardware? Except... My neighbour is seeing the EXACT same thing. This wasn't happening before the outage. @virginmedia why am I paying you lots of money for a spotty connection?

• 
  Stuart McCullagh (@stumccullagh) reported 42 minutes ago from Solihull, England

  Had problems with my TV since September now can’t get any live football or movies @virginmedia

• 
  jordy (@jordyanslow1) reported 43 minutes ago from Dudley, England

  @virginmedia any chance of an update regarding the outage in my local area regarding internet connection? It’s been down 2 days straight!

• 
  iamscorchy (@iamscorchy) reported 49 minutes ago from Wednesfield, England

  Virgin media is literally dog! Worst thing I've done is keep renewing with you every year next year 100% going with bt! Forever dropping out reconnecting utter pointless meant to be 1gig complete waffle! @Virgin #virginmedia

• 
  Simon Neale (@nealesj) reported 50 minutes ago from Swindon, England

  It looks like @virginmedia name servers are not accessible so no DNS records can be resolved. A major outage for their services. Seems to be no comms from them. @BBCNews are you aware? #VirginMediaDown #VirginMedia

• 
  Stuart McCullagh (@stumccullagh) reported 54 minutes ago from Swindon, England

  @virginmedia No , when I last spoke to someone on the phone the issue was still happening , it doesn’t happen as much now but still happens at least once a day

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Jan Hobbs (@CleanzineEditor) reported 4 minutes ago

  @virginmedia been locked out of webmail since 22 May. Supposedly repaired & reset but though I can now get into my account I STILL can't access webmail. Still showing Forbidden 403 despite my tech expert working on it several hrs today. 9 WEEKS! Paying £133.50/mth. HELP PLEASE!

• 
  Barry Stevens (@BarryStevens75) reported 6 minutes ago

  @timlimbim @virginmedia Don’t do it , I did it in February they promote you can take your contract with you but they cancel the one at your current address and issue a new one to the new property . Only issue is your promotional discount doesn’t renew on the new contract.

• 
  A.Brown (@_DundeePerfect_) reported 9 minutes ago

  @robhinds @virginmedia I have never been told I need anything other than broadband.... even if do decide to have a home phone that now plugs right in to the router.

• 
  Dr Sonali Misra (@MisraSonali) reported 10 minutes ago

  Holding this amount ransom? Will you provide me interest and further compensation on the amount of time I’ve wasted calling your company and explaining this issue? @virginmedia

• 
  Joe Mama (@rafrafUk) reported 11 minutes ago

  Wow. I thought @virginmedia was bad but @skytv makes them look gooooood!

• 
  Sleepy (@Sleepyteacher3) reported 15 minutes ago

  @virginmedia Hello! I still haven’t had an activation email to be able to watch TNT through HBO App. I have TNT in my package. I have chatted on live chat to different people who keep saying ‘wait 24 hours for email’. 24 hours later… no email! Getting no support😔

• 
  “No Comment” 🏴󠁧󠁢󠁳󠁣󠁴󠁿🍀 (@TheDjOfChoice) reported 17 minutes ago

  @AlanRob68902430 @Bbmorg Can you drive about with virgin media and get signal even when you are in remote areas ?

• 
  Alan Roberts (@AlanRob68902430) reported 22 minutes ago

  @virginmedia @RA0307J your scammers everyone has seen how you operate and where find for those practises how many peoples credit file did you irrevocable damage for late payment of a phone bill?, I've been a virgin media customer since its inception as " Blue yonder" I have just terminated my contract and put here in text " come collect your router" I'm disabled and won't be going anywhere to post it back to you take this as LEGAL NOTICE of the same, now I've moved fully to @EE unlimited tarrif and using my s26 ultra as my hotspot currently have a film on TV and using my tablet via said hotspot, virgin scammers are finished.

• 
  Mr chappers (@littlechappers) reported 23 minutes ago

  @virginmedia unfortunately I'm leaving you because of the cost of the service was going up to £69 per month but a new customer can get the same package for £24 per month, my disconnection was yesterday Mon 20th July but you still haven't switched it off .

• 
  Phil Rogers (@PhilRogers57) reported 26 minutes ago

  @trapdoor456 @virginmedia Been with YF from when it was BRSK , no problems re service & if there is maintenance planned you get plenty of notice,Virgin have got too big for their boots,always putting up prices for a Sketchy service,I was with V for over 15 years went to them re pricing not interested