Virgin Media Outage Report in Smethwick, Sandwell, England
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Smethwick, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Smethwick and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 05: Problems at Virgin Media
Virgin Media is having issues since 08:00 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Smethwick, Sandwell, England
The most recent Virgin Media outage reports came from the following cities: Birmingham, Oldbury, Redditch, Wolverhampton, Walsall, Willenhall, Solihull, Tamworth, West Bromwich, Rowley Regis, Halesowen, Stourbridge, Sutton Coldfield, Dudley and Brierley Hill.
| City | Problem Type | Report Time |
|---|---|---|
 Birmingham |
Internet | |
| Oldbury |
Wi-fi | |
| Birmingham |
||
| Birmingham |
Internet | |
| Birmingham |
Wi-fi | |
| Birmingham |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Smethwick, England
Latest outage, problems and issue reports in Smethwick and nearby locations:
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jade💓
(@jadedurnallx) reported
from
Birmingham, England
@virginmedia are absolutely useless. Have over 100 properties with Virgin Media Broadband, and you’d think they’d attempt to fix issues and keep our future custom. Safe to say we’re looking for another supplier if there are any recommendations...
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Ade1701
(@Ade1701) reported
from
Dorridge, England
@virginmedia After more than FOUR HOURS on the phone I eventually got someone competent from billing to confirm I am eligible for one free booster and someone else to talk me through fixing the security issue. You seriously need to prioritise vulnerable customers!
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Jo
(@Jod_69) reported
from
Birmingham, England
@virginmedia hi. Second time this week no internet. Monday was all day. Can’t get thru to you by phone. What is going on with my service?
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Chris Psaras
(@chrispsaras) reported
from
Dudley, England
@virginmedia it's the same old excuses. Told it would improve but still the same old inconsistent service I've received during the whole of the summer. Can never get through to anyone, complete waste of time today. Shocking customer service!
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Steve Arliss
(@SteveA_3) reported
from
Wolverhampton, England
And they expect me to be happy to wait until the 5th of december now? While still paying full price forbabaervice I cant use because they messed up @virginmedia seriously wtf!!
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Jo
(@Jod_69) reported
from
Birmingham, England
@virginmedia Yep just says problem in my area. Not helpful and is getting to be a pain tbh
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Omar Qureshi
(@omarqureshi) reported
from
Birmingham, England
Yeah, an Internet outage during lockdown can do one. @virginmedia B24 area.
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Colin Joyce
(@beast_gbgolfer) reported
from
Birmingham, England
@virginmedia Doesn’t work says account question is wrong so can’t change password and can’t access account think it’s hacked 1 hr waiting on phone your service is poor
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Jo
(@Jod_69) reported
from
Birmingham, England
@virginmedia Broadband down again today 4th time this week. Really will have to rethink providers
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Ade1701
(@Ade1701) reported
from
Dorridge, England
@virginmedia Still on bloody hold! Can somebody in the Virgin Media call centre please pick up the damn phones!!! What the Hell are vulnerable, elderly customers supposed to do?!
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Phil Campbell
(@PhilCampbell_) reported
from
Willenhall, England
@virginmedia Still having issues. Was on hold for 1 hour 20 yesterday too and also got cut off...😑
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Matt Dudley
(@matttdudley) reported
from
Dudley, England
@virginmedia Supposedly had 1gig internet installed today but it appears you only brought the slow one with you! Top speed - 400mbps. Oh, and thank for cutting my call after 2 hours. #greatcustomerservice 😡
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Ade1701
(@Ade1701) reported
from
Dorridge, England
@virginmedia Network security warnings, poor speed (even on direct cabled link to router), and we need a wifi booster which with the broadband, phone and tv package I believe is included. Still on hold after two hours! Wasted yesterday waiting for a response on so-called ‘live chat’!
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David_Preece
(@David_Preece) reported
from
Birmingham, England
@virginmedia Yet again my internet is down, just had half service for 2 months and it worked for 10 days now gone again... yet you still take full payment out my bank, I see this a theft...
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Phil Campbell
(@PhilCampbell_) reported
from
Willenhall, England
@virginmedia Yes there's no issue on the checker. The connect app says it's fine except for a few times it's said the connection is poor. But 1mb some nights is ridiculous...
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Phil Campbell
(@PhilCampbell_) reported
from
Willenhall, England
@virginmedia Not gonna keep calling. I also won't be paying for a service you guys can't be bothered to give me.
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Jo
(@Jod_69) reported
from
Birmingham, England
@virginmedia As per last message it says problem in area. It’s back working now (see time of initial mail). 4th time this week it’s been down for prolonged periods of time. Not good
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Ade1701
(@Ade1701) reported
from
Dorridge, England
@virginmedia First thing I did, and I run them regularly. Only 53.46 Mbps download and just 9.99 upload on a supposedly 100Mbps service! On a wifi laptop right next to the router it’s just 23.43 and 10.08
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Ade1701
(@Ade1701) reported
from
Dorridge, England
@virginmedia Don’t try and pass the buck! It’s NOT a windows issue, it ONLY occurs on this Virgin network!
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Paul Simmons
(@PaulSimmons66) reported
from
Birmingham, England
@virginmedia Today we received outstanding service from Jack the engineer from virgin media. He was polite friendly and determined to rectify the fault which he did. A credit to Virgin media thanks Jack
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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CaptainAmy
(@AmyRemilia) reported
@virginmedia Again, it has been pushed back. To 8pm. It's still down in the area and the service status implies technicians have been on it since 2pm. My dad needs net for his pacemaker.
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Marcus 🇪🇺🏳️🌈🇪🇦 🇺🇦
(@Marcus55219591) reported
@virginmedia It's very difficult when he doesn't have any signal but paying for a contract
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Simon Blundell
(@SimonBlundell4) reported
@virginmedia £8 a day after 2 days down….. we pay more than that!!
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hayley rose
(@hayley23886) reported
@virginmedia I was told on Wednesday that the issue should be fixed today by 3pm AND i was also sent a text msg yesterday saying it was working! But again its NOT!! Your service is ridiculous!
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Ryan Burton
(@Riihansx) reported
@virginmedia mobile internet has been super slow the last couple of days. Are there issues currently?
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Bryan Spooner
(@WeirdBeardBryan) reported
@virginmedia a massive **** YOU to you guys. Almost 2 hours on the phone, spoke to at least 9 different operators, and hung up on 3 times. All I wanted to do was cancel my contract. You ask me why, because you are crooks, and your customer service is a joke.
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Eleanor Bacon
(@bacon6_ellie) reported
@virginmedia Then can you please sort this out and put this credit on my as you incorrectly took the money. You need to fix this
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Georgia Kulyarit
(@StreetLovinGK) reported
@virginmedia Its because someone else has a pending installation in our address. We had to ask them to cancel their contract (you lost customer) so reinstate our connection. Can you even help? How can you help? If you cant help this is a waste of time.
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Glen Baines
(@e25d5929a0334b0) reported
@virginmedia Obviously.... Because that's the answer to every problem anybody ever has.... Also rebooted router, twice, still the same. Maybe stop throttling peoples speeds then we'd have no reason to complain!
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BromsgroveBhoy
(@BromsgroveBhoy) reported
@virginmedia I've checked all around the works and nothing is apparent. We did receive a card through the door a couple of weeks ago about the service breaking-out in the area soon for registration purposes but nothing about these road works.