Virgin Media Outage Report in Smethwick, Sandwell, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Smethwick, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Smethwick and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (21%)
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Total Blackout (11%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Smethwick, Sandwell, England
The most recent Virgin Media outage reports came from the following cities: Birmingham, Oldbury, Stourbridge, Wolverhampton, Walsall, Redditch, Solihull, Sutton Coldfield, Rowley Regis, Tamworth, West Bromwich, Dudley, Brierley Hill, Bilston and Wednesbury.
| City | Problem Type | Report Time |
|---|---|---|
 Birmingham |
Internet | |
| Oldbury |
Wi-fi | |
| Stourbridge |
Internet | |
| Birmingham |
Internet | |
| Wolverhampton |
Internet | |
| Birmingham |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Smethwick, England
Latest outage, problems and issue reports in Smethwick and nearby locations:
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jen
(@jenkin99) reported
from
Birmingham, England
@virginmedia We had issuse with our service, and was told we would need new cables. We the new cables installed. They left cabels hanging in the garden which has since been removed. Our grass is ruined (I have photos) it looks like next doors cable are also under or grass????
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Stuart McCullagh
(@stumccullagh) reported
from
Solihull, England
The problem in my area B37 has been happening for over a week can’t watch any TV now @virginmedia over £100 a month!! Plus I’ve been waiting 2 years for an internet booster
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Hamps
(@F1Dweeb) reported
from
Redditch, England
Broadband not working folks and your site keeps crashing on 4g @virginmedia
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LynneMUFC#22#44
(@LynneMasters) reported
from
Birmingham, England
@virginmedia why is the Sky Sports red button not working
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Frugalista
(@frugalista1) reported
from
Dorridge, England
@virginmedia Typical Virgin Media response. Passing me on. Not actually solving the problem. I will never come back to @virginmedia and will advise all my friends never to think of using you.
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jordy
(@jordyanslow1) reported
from
Dudley, England
@virginmedia any chance of an update regarding the outage in my local area regarding internet connection? It’s been down 2 days straight!
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Rob Chipman
(@robchippyman) reported
from
Birmingham, England
@Tilton247 @virginmedia I had the same for 2 years. Constantly disconnecting on a daily basis . Changed the Hub and it worked straight away. No issues since. Good luck getting a new hub off them though.
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Stephen Bennett
(@Stephen12857059) reported
from
Birmingham, England
@virginmedia Nobody has called me and the WhatsApp chat is very frustrating and not dealing with the issue. This is very simple, I was sent contract paperwork with an agreed monthly fee of £86.75. Why have I paid two months of excessively higher payments. I should have left VM
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Casey Rain (aka S-Endz)
(@CaseyRain) reported
from
Birmingham, England
Had an @virginmedia broadband outage on Sunday for 2 hours. Since then, connection so spotty that I'm getting 10 seconds of completely dropped packets followed by 20 seconds of slow-as-molasses ping times once every 10 minutes.
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Evan Davis
(@EvanD) reported
from
Solihull, England
@virginmedia Just called your offshore call centre regarding my internet connection. I’m having the same issues as I had when I got a £154 credit from you. /1
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Evan Davis
(@EvanD) reported
from
Birmingham, England
@virginmedia Yes I’ve done that. My connection drops out for a minute or so every 30-60 mins. Hard to replicate. My account has notes regarding the reason why the credit was given last time. Ideally I don’t want to wait so long for the same issue to be fixed.
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Stuart McCullagh
(@stumccullagh) reported
from
Solihull, England
All TV boxes playing up , had issues for a couple of days now can’t get through on phones is there any issues in B37 area ? @virginmedia also I’ve been waiting nearly 2 years for my wifi booster
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TheBosz
(@kolapoagunbiade) reported
from
Birmingham, England
@virginmedia Unfortunately, you dont have a ticketing system or cobtact email to track issues, rather a phone system that requires you to wait forever to get through to an agent. A/c number: 095063606. I was charged x2.5 of what i was tp pay.
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Stephen Bennett
(@Stephen12857059) reported
from
Birmingham, England
@virginmedia Nobody has called me and the WhatsApp chat is very frustrating and not dealing with the issue. This is very simple, I was sent contract paperwork with an agreed monthly fee of £86.75. Why have I paid two months of excessively higher payments. I should have left VM
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Ronnie Harris
(@redron1975) reported
from
Walsall Wood, England
@virginmedia guess what ********* your system is down again. Useless pricks.
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Bonna
(@Phil_Bonna) reported
from
Birmingham, England
@Angela_Griffin @virginmedia I have the fibre optic broadband for £23.95 month and the customer service is great
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Evan Davis
(@EvanD) reported
from
Solihull, England
@virginmedia 2/ Despite that issue being due to a junction connection in the cabinet in the street, the op seems to refuse to look at that and just wants to reboot my router. Also claims it is due to my use of Modem Mode. Is there anyone in the UK I can contact regarding this?
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dean condliffe 🏴
(@DeanCondliffe) reported
from
Birmingham, England
The day ends with a Y 🤝 Virgin media not working again
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Casey Rain (aka S-Endz)
(@CaseyRain) reported
from
Birmingham, England
Causing me to drop out of a work meeting once every 10 minutes. Oh, and Virgin tried to blame it on my hardware? Except... My neighbour is seeing the EXACT same thing. This wasn't happening before the outage. @virginmedia why am I paying you lots of money for a spotty connection?
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Stephen Bennett
(@Stephen12857059) reported
from
Birmingham, England
@virginmedia I called 150 today to speak to a Supervisor regarding my bill. I was told I would receive a call within the hour. NOTHING. I agreed a contract 18/8/22 and the last two payments have been £65 & £75 more than agreed. This is shocking customer care and service.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Athena Lamnisos
(@athenalamnisos1) reported
@catherine_mayer @virginmedia Looking forward to reading the book Catherine. Your mum is amazing. I’m with you on @virginmedia - it’s been unusable in TW1 for WEEKS. I’ve been locked in a call back system - where I never get called back - for 6 weeks
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I gordon
(@Igordon20) reported
@virginmedia can you please help? Moved house and NOBODY in virgin media can update the mew address and install the internet. Spoke to 10 people, for hours. Desperation. Of course you will still charge me full bill despite NOT having internet.
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Darren Graham
(@DazGraham22) reported
@RedRoseMichelle @virginmedia Only thing worse than their internet is trying to actually speak to someone about their terrible internet 😤
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Ella Shaw-Wright
(@ellasw1081) reported
@virginmedia Is there no way that I can cancel online or let you know that I am moving address so wish to cancel services online- DD already been cancelled with bank. I am not happy at all with this service when I pay £121 a month for it!
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ed francis
(@pompeyhedge) reported
@virginmedia why is my broadband so crap at 3 in the morning??? It's bad enough it's always diabolical all through the day! Complete and utter joke of a company @libertyglobal
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Andrew Baillie
(@AndrewB13613564) reported
@virginmedia nice to see your responding to others that posted after I did and not to me. Sums up the service I've had from your company. Your customer service is non existent
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Jon Udry
(@jonudry) reported
@virginmedia Yes. My internet just random cuts of at different times. Also, the connection speed is sometimes slow. Can we arrange a time for you to call? As I have never been able to get through to someone on the phone when I call you.
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Timmy10P
(@TimmyLeeOwens) reported
@virginmedia I replied way before the deadline time it gave me. Why would it then give the appt to someone else? That would be pretty stupid.. no point calling that number you don’t get through to anyone. Have a good mind just to cancel the entire contract if this is the customer service.
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° Тоттенхэм
(@SpursKS) reported
@virginmedia Thanks for not replying... No one turned up.. And now planned. For the 12th... Another let down pending?? Awful service!!!
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Algerian Relief
(@AlgerianRelief) reported
@virginmedia you are an embarrassment for a company who provide broadband, it’s not working and keep dropping. Can’t even leave your lousy service without threat of paying months of contract ... shame on you