Virgin Media Outage Report in Smethwick, Sandwell, England
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The latest reports from users having issues in Smethwick come from postal codes B67.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Smethwick, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Smethwick and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (58%)
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Wi-fi (18%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Smethwick, Sandwell, England
The most recent Virgin Media outage reports came from the following cities: Oldbury, Birmingham, Wolverhampton, Walsall, Bilston, Sutton Coldfield, Dudley, Rowley Regis, Wednesbury, Cradley Heath, West Bromwich, Brierley Hill, Solihull, Tamworth and Redditch.
| City | Problem Type | Report Time |
|---|---|---|
 Oldbury |
Internet | |
| Birmingham |
Internet | |
| Wolverhampton |
Internet | |
| Birmingham |
TV | |
| Birmingham |
Internet | |
| Walsall |
Wi-fi |
Community Discussion
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Virgin Media Issues Reports Near Smethwick, England
Latest outage, problems and issue reports in Smethwick and nearby locations:
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Mark
(@MarkMarky222) reported
from
Solihull, England
@virginmedia absolutely disgusted with Virgin media’s service and customer service. Bill jumps up £20 form last month and been on the phone trying to speak to someone about it for 52 minutes now. Roll on July 12th when my contract finishes.
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🐺Wolfish
(@unit_1974) reported
from
Birmingham, England
As well as the hub randomly disconnecting from various home control devices; Alexa, Sonos, Dyson… the @virginmedia TiVo Box now seems incapable of playing BBC iPlayer! This service, despite having the most up to date equipment and checking every setting & connection is rubbish.
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Chris Roberts
(@djchrisr) reported
from
Dudley, England
@virginmedia I've already tried calling. The agent wouldn't accept what I was saying and basically called me a liar so I tweeted you & you advised me to file a complaint on the website to which I've received no response at all. I feel my only chance of a result is to take it to CISAS.
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Carol Coombes O.B.E
(@CrackingLeaders) reported
from
Birmingham, England
@virginmedia Bedroom installation contracted weeks ago for ill person. Didnt happen. Scant, apathetic apology, told new date might now be few weeks. Was held up collection from hosp awaiting techs that never came. We've no clue what's happening when, nor the effort to keep trying for it.
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Lucy Coxon
(@lucylegs1506) reported
from
Wednesfield, England
@virginmedia not a happy customer at all. My phoneis not working at all, not turning on. I pay insurance thru virgin. I called them 2day to see if it could be repaired, they said no and Ive gotta pay £80 excess for a replacement. It doesnt state this in my contract.
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🐰 Louise Owen 🐇
(@LovesBunnys) reported
from
Birmingham, England
@virginmedia Thanks i will be talking to them regarding the matter, as i don't feel virgin listened to me or took my complaint seriously.
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Ash❗️
(@A_J_92) reported
from
Birmingham, England
@virginmedia I want to order the sim only which is on offer which ends tonight. I am trying to bring my no. Across from another network i have the PAC I've put this in the form when ordering online but getting an error message
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Roger Leitch
(@notdodgy) reported
from
Solihull, England
@virginmedia After an hour in a chat session, which involved factory reset of hub, the problem persists. Agent then goes and checks to advise a fault in my area - estimated fix this evening. Wondering if I am now back into the old fortnightly failure cycle..
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🐺Wolfish
(@unit_1974) reported
from
Birmingham, England
@virginmedia Thanks you for this. I’m at work 12hrs today so won’t be calling. Very disappointed over the past 2yrs of issues. I’ve called customer services multiple times and made two complaints previously. Still not resolved so will be switching.
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Chris Roberts
(@djchrisr) reported
from
Dudley, England
@virginmedia 17th May I sent my complaint. It's getting very close....
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Dave Yates
(@dtyates) reported
from
Kidderminster, England
@virginmedia Yes I had, as I said in a previous tweet the only status with issues is TV and an advanced Test states nothing is wrong
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Mat 🏳️🌈
(@EgglestonMathew) reported
from
Birmingham, England
@virginmedia Nope no difference . Usually do this 3 times a day and normally solves the problem
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mark shaw
(@markshawnwo) reported
from
Birmingham, England
@virginmedia I'm trying to get our bill down paying 134 a mouth is to much got the VIP package the first caller said could get it down to 99 then said no because we can't get 500 mb in our area got cut off now been on phone another 50 mins
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daniel
(@field133) reported
from
Dudley, England
@virginmedia absolute joke virgin broadband nearly 6 weeks of intermittent issues with no broadband and again yesterday and today when you call no one answers just holding this needs to be addressed
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Josh Moreton
(@josh_moreton) reported
from
Birmingham, England
@virginmedia Yes the whole service is down and I’ve already registered the faults over the phone and I’ve used the app to get text updates. But the resolve time keeps changing and there no description to the fault itself.
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Teds
(@Tedtalks13) reported
from
Aldridge, England
@richardbranson @virginpulse why i think virgin media having iso 90001 on testing bulk buying of @tim_cook stuff richard on your 2% losses since liberty carbon emissions uk with crap
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🐺Wolfish
(@unit_1974) reported
from
Birmingham, England
Starting to have all the same Connectivity problems with @virginmedia as before even now we have their “best” hub. Fed up of having connectivity issues with our supposedly connected home. One minute it works, the next it stops for no reason. All settings checked and correct.
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Josh Moreton
(@josh_moreton) reported
from
Birmingham, England
@virginmedia any news on what the issue is in west Birmingham, had no phone, internet or TV for 19 hours now. Fed up of ringing the automated customer service number.
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mark shaw
(@markshawnwo) reported
from
Birmingham, England
@virginmedia 45 mins and counting been transferred 2 times told different things each time what is wrong with your customer service
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Roger Leitch
(@notdodgy) reported
from
Solihull, England
@virginmedia Chat session indicates there is still a fault, with an estimated fix of the 26th. So basically I can expect very poor broadband for over a week.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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GZHS01
(@Gzhs01) reported
@virginmedia I gave my cancellation notice for a month and then I got disconnected the next day. I’ve been told it can take 72 hrs to reconnect. I would like to make a complaint as this is not acceptable to have internet/phone/tv disconnected like this. #badcustomerservice plus
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Chris
(@cajchecketts) reported
@virginmedia PlayStation is another issue, can’t ever lay any games on that. It’s not Sony’s fault, the PlayStation is fine offline. It’s the internet connection.
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Dan Coot
(@dancoot) reported
@virginmedia My WiFi was very reliable until your started messing about with it and now it is dropping constantly since my "free intelligent WiFi upgrade" it's crap !
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ᴊᴜᴅᴇ ᴘᴜʟʟᴇɴ
(@Jude_Pullen) reported
@virginmedia Yep. Tried calling that number. The Bot told me to go to the website. 🤨 Can you perhaps tell me the right menu options to get to a human. I know they are expensive but they do do ‘customer service’. They had it back in Boomer Times I’m told.
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anthony bishop
(@anthony_bishop1) reported
@virginmedia And after two hours on hold. Complaint on your Facebook page and complaint here. Complaint through your website this is the only reply I’ve received. I want a manager who can read my complaint emailed over TODAY. Direct debit is currently cancelled.
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Steve Allsopp
(@AllSteve1) reported
On the verge of losing a customer here @virginmedia ... Hey @SkyUK what deals do you have on at the moment?
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Al Branch
(@al_branch13) reported
@virginmedia Hi. When do you suppose that will be?? I am now experiencing so many issue with the powering boosters its almost unbearable to work from home but I have no option! They keep dropping out for 1 or 2 seconds. So all online meetings are severely interrupted.
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Salome Wagaine
(@salomewagaine) reported
@virginmedia Hello, I've tried a few times now to set up a direct debit on your website for my broadband account and after inputting my bank details and clicking 'continue' it just reloads to the same page. I've checked and my bank details are correct so it's website problem.
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Ollie Tapp
(@thebeardedegg83) reported
@virginmedia Please tell me the options I need to press so I actually get through to a human, and not your (rather useless) automated technical help. I’ve got through to that multiple times and that doesn’t help at all.
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M4T VW
(@M4TVW) reported
@virginmedia Tried for over an hour to remove a service from my package and I have been cut off 3 times after being transferred to the correct team. I’m a long term customer and paid a lot of money. The service needs to be better! How am I meant to speak to anyone?