Virgin Media Outage Report in Smethwick, Sandwell, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Smethwick come from postal codes B67.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Smethwick, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Smethwick and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 25: Problems at Virgin Media
Virgin Media is having issues since 11:40 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Smethwick, Sandwell, England
The most recent Virgin Media outage reports came from the following cities: Oldbury, Birmingham, Walsall, Redditch, Wolverhampton, West Bromwich, Dudley, Wednesbury, Bilston, Solihull, Tamworth, Smethwick, Willenhall, Rowley Regis and Halesowen.
| City | Problem Type | Report Time |
|---|---|---|
 Oldbury |
Internet | |
| Birmingham |
Total Blackout | |
| Birmingham |
Internet | |
| Walsall |
Total Blackout | |
| Birmingham |
Internet | |
| Birmingham |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Smethwick, England
Latest outage, problems and issue reports in Smethwick and nearby locations:
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Matt'
(@Matt_Francis98) reported
from
Fazeley, England
Virgin media are the worst internet providers there is for sure
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DF
(@fantom_dave) reported
from
Dudley, England
@virginmedia The broadband has been off two or three times today again and is off at the moment. I’m sick of this now as both myself and the wife work from home. I’m currently looking at cancelling and alternate providers. The service was fine until Wednesday last week when you did an update
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victoria nicholson
(@bicovico) reported
from
Solihull, England
@virginmedia I pay £22 for sky sports - asked for it to be removed and the price has only gone down £13 . How is that right, fair or legal ?
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John Stanton
(@Stanton_J) reported
from
Solihull, England
@virginmedia help required, #customerexperience #badcustomerservice waiting for a call back since 1pm yesterday, Six times complained about the issue in last year each time told it will be sorted and it isn’t.... Do you want this customer or do you want to lose another to @skytv
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Skuly
(@SkulyMusic) reported
from
Aldridge, England
@virginmedia The worst customer service in History gotta be seen to be believed
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Vicky Bloor
(@VickyBloor2) reported
from
Walsall Wood, England
@virginmedia any updates on internet connection in the Midlands 5 hours down now 😡
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DF
(@fantom_dave) reported
from
Dudley, England
@virginmedia shocking service and support this weekend in the Dudley area. Service constantly down and getting fobbed of by call Center staff asking to reset routers saying it will all work? Now no ones picking up in fact you just keep cut people off and no options to complain?
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Doonie
(@lorna_conway) reported
from
Redditch, England
@virginmedia It's not an issues according to the site. It's working on wired connections. I'll be looking for compensation after this. If the costomer tells you there's a problem then take their word they're the ones paying you, why would they spend money other than to get what they pay for.
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Omar Qureshi
(@omarqureshi) reported
from
Birmingham, England
@Mattplaysgames7 @virginmedia Looks like the Erdington area is down
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Stuart McCullagh
(@stumccullagh) reported
from
Solihull, England
@virginmedia Internet down yet again!!!!! Awful customer service yet again!!!
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Ben Gorman
(@bjwgorman) reported
from
Solihull, England
@virginmedia Always but it makes no difference. There have been issues where I live since the start of lockdown. I have made a complaint but it’s gone no where.
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Stuart McCullagh
(@stumccullagh) reported
from
Solihull, England
Only 3 months until i can get rid of @virginmedia awful internet even worse customer service!
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Tracey Simkins
(@simkins_tracey) reported
from
Halesowen, England
@virginmedia I am a new customer who was supposed to be installed yesterday, only to be told that they couldn’t do the job. I am now without any TV and broadband unable to work due to this.I am left without any contact & waiting for another he for c/services to answer!! 😡 Help!
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Ade1701
(@Ade1701) reported
from
Dorridge, England
@virginmedia Waited over an hour on hold only to be hung up on by an extremely rude call centre operative after explaining I’m trying to administer my father’s account as he’s just died! @virginmedia you disgust me!
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Doonie
(@lorna_conway) reported
from
Redditch, England
@virginmedia Friday I booked an engineer as the WiFi on our hub keeps dropping. At the same time I upgraded my package. This includes tech help. Since Friday I've had no WiFi. I tried website chat but got dropped I've tried calling but was waiting too long. I'm getting bored!
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Ade1701
(@Ade1701) reported
from
Dorridge, England
@virginmedia Does anyone at Virginmedia ever actually answer phones? Calling from my parent’s number, supposed to be listed as vulnerable/priority. No answer for over 40 minutes! The hold music is torture, and zero indication of how long the queue is! Your customer service sucks!
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Jennie O
(@cybilrat) reported
from
Wolverhampton, England
In these times where working at home essential @virginmedia one week before anyone can fix my internet which was fine before your maintenance
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Neil Churchard
(@Neil_Churchard) reported
from
Solihull, England
Wow just had the worst customer service from @virginmedia can’t say I’ll be staying a loyal customer at this rate 😤
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Ade1701
(@Ade1701) reported
from
Dorridge, England
@virginmedia After a couple more wasted hours and speaking to two more useless, rude and incompetent call centre operatives your customer retention team actually listened. Might help if ALL your call centres were UK based and had some compassion.
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Steve
(@docsjmann) reported
from
Dudley, England
@virginmedia rubbish customer service. How can you email them. When they don’t provide with the internet to email them about their problems.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Andy Thomson🧓👓⚽️⚒🎸
(@andywalttommo) reported
@virginmedia Five days now, five days. Since you carried out works to improve the service! A refund will no doubt be out of the question?
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🎈Nigel (50s Club)
(@DJ_Mixmeister) reported
@virginmedia Why is your service rubbish the past few weeks? downdetector is showing countrywide problems, I’m not even getting 500mb speeds…..utter joke the past month 😡you can’t even be bothered to reply in the community forum to my question…can’t wait to get out next year
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Elizabeth - lizzybuntonvlogs
(@shopgirlygm) reported
@virginmedia I get that you're busy but 3 seconds promised multiple times is just laughable. I've spoken to someone now who said coincidentally there's a planned outage today. Which doesn't explain all the other days I can't connect. Promised WiFi would work for whole house.... Cont...
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Ant.😎
(@AsSowter) reported
@brownhill76 @virginmedia Virginmedia has to be the worst provider of them all, seen lot's of people on here say the same, end of the day, they'll still rob you of money but won't send you a refund.
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♥ Andrea Jayne ♥
(@Souvenir_AJ) reported
@EmmaBabeyy93 @virginmedia It's come up on my service status finally and it says its due to be fixed by 13.20. One of the neighbours suggested the solar storm last night caused it because their service is also down! They're not on Virgin. Not sure if there's any truth in it.
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Elizabeth - lizzybuntonvlogs
(@shopgirlygm) reported
@virginmedia And it doesn't. Told I have to pay £5 per month for pod extender. We were promised a booster for free and never received this. Right now my laptop is 'connected' but has no Internet connection still. Other devices same.
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Kate
(@kindly_kate_) reported
@virginmedia is there an issue in my PL3 area with the WiFi currently? …because I can’t connect at all 🙃
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Vinnie Kee
(@tothemusiccloud) reported
@virginmedia is there anyone who can dm at all… a service was set up via a door to door rep but the service is not in my name??
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🎈Nigel (50s Club)
(@DJ_Mixmeister) reported
@awkwardki552002 @virginmedia It’s rubbish, downdetector is showing countrywide problems, I’m not even getting 500mb speeds…..utter joke the past month 😡😡
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Emma Louise Ornsby Writer/Artist
(@tizziebagwash) reported
@virginmedia I have. Been zero help. As I said your colleague said your network is rubbish. Really bad service. @VodafoneUKBiz I never has any issues. @virginmedia is terrible with awful customer service.