Virgin Media

Virgin Media Outage Report in Smethwick, Sandwell, England

No problems detected

If you are having issues, please submit a report below.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Smethwick, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Smethwick and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Smethwick, Sandwell, England 02/07/2026 18:10

At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (57%)

    Internet (57%)

  2. Wi-fi (20%)

    Wi-fi (20%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Smethwick, Sandwell, England

The most recent Virgin Media outage reports came from the following cities: Oldbury, Wolverhampton, Brierley Hill, Birmingham, West Bromwich, Bilston, Tamworth, Walsall, Dudley, Solihull, Sutton Coldfield, Rowley Regis, Wednesbury, Cradley Heath and Redditch.

Loading map, please wait...
City Problem Type Report Time
United KingdomOldbury Internet
United KingdomWolverhampton TV
United KingdomBrierley Hill TV
United KingdomBirmingham Wi-fi
United KingdomBirmingham Internet
United KingdomBirmingham Wi-fi

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Smethwick, England

Latest outage, problems and issue reports in Smethwick and nearby locations:

  • omarqureshi Omar Qureshi (@omarqureshi) reported from Birmingham, England

    @Mattplaysgames7 @virginmedia Looks like the Erdington area is down

  • Matt_Francis98 Matt' (@Matt_Francis98) reported from Fazeley, England

    Virgin media are the worst internet providers there is for sure

  • Neil_Churchard Neil Churchard (@Neil_Churchard) reported from Solihull, England

    Wow just had the worst customer service from @virginmedia can’t say I’ll be staying a loyal customer at this rate 😤

  • fantom_dave DF (@fantom_dave) reported from Dudley, England

    @virginmedia shocking service and support this weekend in the Dudley area. Service constantly down and getting fobbed of by call Center staff asking to reset routers saying it will all work? Now no ones picking up in fact you just keep cut people off and no options to complain?

  • fantom_dave DF (@fantom_dave) reported from Dudley, England

    @virginmedia The broadband has been off two or three times today again and is off at the moment. I’m sick of this now as both myself and the wife work from home. I’m currently looking at cancelling and alternate providers. The service was fine until Wednesday last week when you did an update

  • Ade1701 Ade1701 (@Ade1701) reported from Dorridge, England

    @virginmedia Does anyone at Virginmedia ever actually answer phones? Calling from my parent’s number, supposed to be listed as vulnerable/priority. No answer for over 40 minutes! The hold music is torture, and zero indication of how long the queue is! Your customer service sucks!

  • lorna_conway Doonie (@lorna_conway) reported from Redditch, England

    @virginmedia Friday I booked an engineer as the WiFi on our hub keeps dropping. At the same time I upgraded my package. This includes tech help. Since Friday I've had no WiFi. I tried website chat but got dropped I've tried calling but was waiting too long. I'm getting bored!

  • cybilrat Jennie O (@cybilrat) reported from Wolverhampton, England

    In these times where working at home essential @virginmedia one week before anyone can fix my internet which was fine before your maintenance

  • bjwgorman Ben Gorman (@bjwgorman) reported from Solihull, England

    @virginmedia Always but it makes no difference. There have been issues where I live since the start of lockdown. I have made a complaint but it’s gone no where.

  • stumccullagh Stuart McCullagh (@stumccullagh) reported from Solihull, England

    Only 3 months until i can get rid of @virginmedia awful internet even worse customer service!

  • stumccullagh Stuart McCullagh (@stumccullagh) reported from Solihull, England

    @virginmedia Internet down yet again!!!!! Awful customer service yet again!!!

  • lorna_conway Doonie (@lorna_conway) reported from Redditch, England

    @virginmedia It's not an issues according to the site. It's working on wired connections. I'll be looking for compensation after this. If the costomer tells you there's a problem then take their word they're the ones paying you, why would they spend money other than to get what they pay for.

  • Stanton_J John Stanton (@Stanton_J) reported from Solihull, England

    @virginmedia help required, #customerexperience #badcustomerservice waiting for a call back since 1pm yesterday, Six times complained about the issue in last year each time told it will be sorted and it isn’t.... Do you want this customer or do you want to lose another to @skytv

  • docsjmann Steve (@docsjmann) reported from Dudley, England

    @virginmedia rubbish customer service. How can you email them. When they don’t provide with the internet to email them about their problems.

  • Ade1701 Ade1701 (@Ade1701) reported from Dorridge, England

    @virginmedia After a couple more wasted hours and speaking to two more useless, rude and incompetent call centre operatives your customer retention team actually listened. Might help if ALL your call centres were UK based and had some compassion.

  • simkins_tracey Tracey Simkins (@simkins_tracey) reported from Halesowen, England

    @virginmedia I am a new customer who was supposed to be installed yesterday, only to be told that they couldn’t do the job. I am now without any TV and broadband unable to work due to this.I am left without any contact & waiting for another he for c/services to answer!! 😡 Help!

  • SkulyMusic Skuly (@SkulyMusic) reported from Aldridge, England

    @virginmedia The worst customer service in History gotta be seen to be believed

  • bicovico victoria nicholson (@bicovico) reported from Solihull, England

    @virginmedia I pay £22 for sky sports - asked for it to be removed and the price has only gone down £13 . How is that right, fair or legal ?

  • Ade1701 Ade1701 (@Ade1701) reported from Dorridge, England

    @virginmedia Waited over an hour on hold only to be hung up on by an extremely rude call centre operative after explaining I’m trying to administer my father’s account as he’s just died! @virginmedia you disgust me!

  • VickyBloor2 Vicky Bloor (@VickyBloor2) reported from Walsall Wood, England

    @virginmedia any updates on internet connection in the Midlands 5 hours down now 😡

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • jxenophontos Jason Xenophontos (@jxenophontos) reported

    @virginmedia Sorry, but this is too little too late. I am now cancelling my service and am moving somewhere else

  • TheFifthDoctor Brian (@TheFifthDoctor) reported

    @virginmedia down yet again. Service is so ridiculously unreliable. Yet they want to *increase* prices??

  • saokiwi scott osborne (@saokiwi) reported

    @virginmedia Worst ever customer service. I want to leave but phone queue is 1 hour. Chat bot has a topic "cancel service" but bot says it can't and says call. Made a complaint on the 28th Jan, no response. Called 150 last week for retention, put on hold 41 min and charged £6+

  • icchis icchis (@icchis) reported

    @virginmedia for customers that want to CANCEL their contract. DO NOT text Virgin. They said you can cancel by texting but IT'S NOT TRUE! You have to call anyway. Believe me, don't waste your time!

  • jenniseex Jenni Seex (@jenniseex) reported

    So despite @virginmedia staff dishonesty telling me I would not be able to get @bt_uk installed before April because “we are in a national lockdown” - the @WeAreOpenreach engineer attended yesterday - professional, polite and helpful and we are all up and running. Great service.

  • hmfcalum Calum Mackenzie (@hmfcalum) reported

    @virginmedia What’s the point in constantly asking me to ring you on a number that just says your staff are busy, then cuts me off...? Shocking customer service.

  • KerriTrimble1 Kerri Trimble (@KerriTrimble1) reported

    @FrimponOnline @virginmedia See if you can get @HyperopticCS best Internet I’ve used! Never dropped in 2 years and cheap as you only pay for the internet

  • rosariogrosso Rosario Grosso (@rosariogrosso) reported

    @virginmedia have been trying to cancel my service for a week now, your lines always busy or drop line after 30m/1hr waiting. How the heck I'm gonna cancel? @Ofcom

  • Mack50860035 Mack (@Mack50860035) reported

    @virginmedia Hello. When I renewed my contract I have described issues with my 2 TiVo boxes and it was agreed that I would have 2 new units sent to my home address. Unfortunately still haven't received them. Can you help?

  • sh3ll1971 michelle presslie (@sh3ll1971) reported

    @virginmedia My son has checked, no current issues. I will run out of data tomorrow! Currently all wired devices work but anything using WiFi does not 😕😥