Virgin Media Outage Report in Smethwick, Sandwell, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Smethwick, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Smethwick and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
February 12: Problems at Virgin Media
Virgin Media is having issues since 01:40 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (20%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Smethwick, Sandwell, England
The most recent Virgin Media outage reports came from the following cities: Walsall, Birmingham, Rowley Regis, Tamworth, West Bromwich, Dudley, Stourbridge, Oldbury, Wolverhampton, Brierley Hill, Bilston, Solihull, Sutton Coldfield, Wednesbury and Cradley Heath.
| City | Problem Type | Report Time |
|---|---|---|
 Walsall |
Total Blackout | |
| Birmingham |
Total Blackout | |
| Birmingham |
Internet | |
| Rowley Regis |
Internet | |
| Birmingham |
TV | |
| Birmingham |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Smethwick, England
Latest outage, problems and issue reports in Smethwick and nearby locations:
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Caroline
(@kittykaz13) reported
from
Birmingham, England
Trying to sign in to my @virginmedia account and I either get a message saying the page timed out or it says that the page can only be accessed by the primary user, WHICH IS ME!!!!! 😤🤯🤯🤯
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Suzi 🧡🖤🧡💕
(@Suzanne_WW) reported
from
Dudley, England
@Samyg1 @virginmedia We have no internet DY1 issue?
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Phil Campbell
(@PhilCampbell_) reported
from
Willenhall, England
Sick to death of the UK's shittest broadband @virginmedia Every night it goes off after midnight. What a Total package of **** you get with this company! 🤬 #virginmedia #broadband
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Steve Deery
(@SteveDeery) reported
from
Solihull, England
@virginmedia any chance we could have one day (just one day) where your broadband stays online? Down for an hour in B90
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Aaron
(@B4DS1GN4L) reported
from
Dudley, England
@virginmedia doing me ***** again with no Internet. Two times in one week, slow speeds when it is working on 1gigabit, I got 2.08megabit download?! I hate that I can't have another service provider in my house.
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Made By Young People
(@mdebyoungpeople) reported
from
Birmingham, England
I’ve just spoken to 3 people in last 35 mins... then been cut off AGAIN #virginmedia #useless WILL YOU PLS HELP?
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Brady
(@G1Brady) reported
from
Perton, England
@virginmedia why is your site not working I can't login to my account area and also the virgin box is flashing and there's an error code
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Phil Campbell
(@PhilCampbell_) reported
from
Willenhall, England
******* Virgin Media!! ******* ****!!!! 🤬🤬🤬 @virginmedia
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Made By Young People
(@mdebyoungpeople) reported
from
Birmingham, England
@virginmedia I’ve been trying to cancel my broadband for over 3 months. Keep getting passed from pillar to post. Each department blames the other meanwhile, You keep taking money from my account each month! Will you help?
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JustAsh
(@AshTuxy) reported
from
Birmingham, England
Now is not a good time for @virginmedia to go down 😑
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Andy the baggie
(@b68baggie) reported
from
West Bromwich, England
Anybody virgin media gone down
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Steve Deery
(@SteveDeery) reported
from
Solihull, England
@virginmedia Internet down in B90 4? No service for last 30mins
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Made By Young People
(@mdebyoungpeople) reported
from
Birmingham, England
@virginmedia I’ve been trying that since May!!!!! Just get pushed to different departments... no one helping... will you help?
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Neil
(@Mr_neil_c) reported
from
Dudley, England
@virginmedia They said they can’t do anything, just have to pay for 13 days of a service that hasn’t even been activated. Not the best customer service really, left @Plusnet due to them not helping (well trying to leave, seems impossible)
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Steve Deery
(@SteveDeery) reported
from
Solihull, England
@virginmedia Tech support which is just another auto bot? Done that already
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Helen Croft
(@NannieHelen) reported
from
West Bromwich, England
@virginmedia Of course it’s resolved. The football finished. I’m going to call to discuss because I’m not getting the service I pay for.
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Steve Bickley
(@BickleySteve) reported
from
Willenhall, England
@virginmedia Can I get some support for a recently ported number?
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Helen Croft
(@NannieHelen) reported
from
West Bromwich, England
Hi @virginmedia My red button service not working on Sky sports? Any suggestions?
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Evan Davis
(@EvanD) reported
from
Solihull, England
@O2 @virginmedia Further to this, he has now told me that as I get a £15/month discount for my 1st 6 months with O2, I need to cancel that and pay full price in order to get the extra #Volt speed boost with VM
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Steve Deery
(@SteveDeery) reported
from
Solihull, England
@virginmedia That hasn't helped. I just want to talk to somebody. No known service problems in my area
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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lynsey h
(@lgmh78) reported
@virginmedia so again internet/wifi drops out. This is happening far too often. Get no help - or told your devices are too close to hub. Intermittent service - not good enough especially with the price I pay - might look else where now
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Charmaine Whitehouse
(@Spongette1982) reported
@virginmedia so Internet down in TF3 area again, online service check shows TV issues but our TV is fine, you are saying broadband is fine but ours is down. I need it tomorrow for important meetings, please sort it!!
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Rhys 👨🔧
(@rhyswebster1693) reported
@virginmedia are sooooo bad. They owe me £107 and I’m still waiting on it. Bet if it was the other way around I’d be hassled non stop for it.
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Another tweeter
(@Ferntail2) reported
@virginmedia Hello, I've been noticing that videos on YouTube keep defaulting to 360p suggesting slow internet speed (it's adaptive). I'm a Virgin broadband customer. I haven't noticed an obvious performance drop.
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Youngbucksslut
(@Melissnahhhhh) reported
@virginmedia are a joke honestly "Technical fault" originally supposed to last till 1am now it's 12pm tomorrow afternoon No Internet No TV Joke of a service man
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Spencer Chuzzlewhit
(@SChuzzlewhit) reported
@virginmedia Your response is exactly what I’m talking about !!!! “So was it a silent call ?” Stop being a **** and fix my issues that I’ve now had for over 3 weeks. Or pop round to my house and see how funny you actually are………STUPID ****.
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Kai prescod 🇧🇧
(@Kaiprescod1) reported
@virginmedia fix up ffs
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dj binar
(@dj_binar) reported
@djrap @StewTRob @virginmedia Offer to sell them the proper talent back catalogue to use instead, might help them keep customers
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Gem
(@Gem10708295) reported
@virginmedia internet down and no way of contacting virgin media. Shoking broadband after having just upgraded my speed my broadband has been worse than ever! I hope they going to give me some discount as ive been unable to use the service im paying for!
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leequirke
(@leequirke) reported
@virginmedia The engineer tested the signal but didn't test the internet. Unfortunately, left the hub cable unplugged and cover with wiring exposed on the outside of my home. We have sorted this ourselves after 4-5 hours clearing up this mess.