Virgin Media Outage Report in Smethwick, Sandwell, England
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Smethwick, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Smethwick and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 09: Problems at Virgin Media
Virgin Media is having issues since 11:40 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Smethwick, Sandwell, England
The most recent Virgin Media outage reports came from the following cities: Birmingham, Oldbury, Wolverhampton, West Bromwich, Redditch, Walsall, Willenhall, Solihull, Tamworth, Rowley Regis, Halesowen, Stourbridge, Sutton Coldfield, Dudley and Brierley Hill.
| City | Problem Type | Report Time |
|---|---|---|
 Birmingham |
Internet | |
| Birmingham |
Wi-fi | |
| Oldbury |
Internet | |
| Birmingham |
Internet | |
| Birmingham |
Internet | |
| Birmingham |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Smethwick, England
Latest outage, problems and issue reports in Smethwick and nearby locations:
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Saqib👨🏽🦯
(@Saq5000) reported
from
West Bromwich, England
@virginmedia Usually I would swipe down with one finger and it would tell me that I’m on the delete option and I just tap delete to erase the program
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Mark Steadman
(@iamsteadman) reported
from
Birmingham, England
@virginmedia Hey, turns out you never DMd me. It was a scam artist and I narrrowly avoided getting my card details stolen (although I did give away my home address before I checked the username). That’s not on you; but thought you should know.
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julie
(@Brummie_Girl) reported
from
Birmingham, England
Hey @virginmedia really pleased you are supporting #SaferInternetDay but it’s a bit extreme to shut down our internet and tv completely!!! No service at all 😫
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Simon Banks 🦁
(@sjbanks47) reported
from
Tamworth District, England
@virginmedia your online service status says there are no known issues in my area. However when I called just with a broadband issue I was told there is a fault in our area. If your website was up to date I would not have needed to call and queue for 30 mins.
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Samantha
(@Sammykins9486) reported
from
Birmingham, England
@virginmedia I just cannot find a link to speak to anyone online at all, regardless of whatever issue I click first
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Nigel Walters
(@walters_nigel) reported
from
Birmingham, England
Still no service @virginmedia in the B38 area this is disgusting and we should have some compensation
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George Kafetzis
(@Georgekafetzis) reported
from
Cheslyn Hay, England
@VirginMedia the worst customer service known to mankind. I do not know how they say in business.
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j7b7
(@Jeanybabesb) reported
from
Walsall Wood, England
Have been with @ThreeUK since 2005...15 years and the service has just got worse...time to switch! What you got @EE @virginmedia @O2
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David Sheppard
(@davesheppard72) reported
from
Solihull, England
@virginmedia the attitude of your call handler this evening when I called to cancel my contract proves me right to go back to @SkyHelpTeam
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Chris
(@ChrisPresslie) reported
from
Wednesfield, England
Ive im hard wired and im port forwarding it should ******* work phoned up only to be told "oh we can't help with port forwarding" @virginmedia
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Saqib👨🏽🦯
(@Saq5000) reported
from
West Bromwich, England
@virginmedia thanks for looking into this in great detail and I only wish that I could go back to the previous version which was fully accessible and user-friendly unlike this version of the app. They shouldn't of updated the app because it wasn't broken in the first place.
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Chris
(@ChrisPresslie) reported
from
Wednesfield, England
Thanks for being no help @virginmedia
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Chris
(@ChrisPresslie) reported
from
Wednesfield, England
If im hard wired and im port forwarding it should ******* work phoned up only to be told "oh we can't help with port forwarding" @virginmedia
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Andy
(@a_Muss60) reported
from
Solihull, England
@BluenoseBeau @virginmedia I have 100mbs supply, over 6 months max received 76.4 for one test soon back to mid 20-30 worst being 0.7 I wouldn't mind so much if it was running at Ave 75%, not when it's seems to be around 35% mark. Oh it's constantly dropping the wifi too!
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Victoria Leonard
(@Vix_Leonard) reported
from
Birmingham, England
@virginmedia @Leyjay17 Same for us also B31 hope you will be refunding those of us who have been without service since yesterday afternoon and according to your online info will be until this afternoon. I am unable to work. 😡
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Saqib👨🏽🦯
(@Saq5000) reported
from
West Bromwich, England
@virginmedia OK thanks for that and the screen has gone away after I clicked on the sea terms link but I still have the problem of not being able to swipe to delete on individual programs within a folder as this was possible before the update
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Mark Steadman
(@iamsteadman) reported
from
Kings Heath, England
@virginmedia Just want to see a service status page, like broadband companies have. 🙂
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♥ Karina Aura ♥
(@karriecheer) reported
from
Birmingham, England
@virginmedia It says no known issues
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George Kafetzis
(@Georgekafetzis) reported
from
Birmingham, England
@virginmedia They don’t understand what you are saying to them. I had to say my postcode 5 times phonetically. Also on the phone for 45 minutes with no resolution. #badtimes
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Andy
(@a_Muss60) reported
from
Solihull, England
@virginmedia Sorry for my delay as I'm being treated for a heart attack I had on Valentine's day. When I tested and found v low speeds I could not connect to any internet, so I used my mobile 3g service to check for Virgin internet issues, which came back no issues in my area.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Thomas Appleby
(@1tappleby) reported
@virginmedia I paid for an upgrade to the broadband package because the service was so poor and now I'm being penalised for paying more money after upgrading to the highest package. This is not good corporate behaviour and falls well below minimum standards expected
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Vicky Moores
(@MooresVicky) reported
@virginmedia I've messaged countless times now for the same thing, I'm unsure what you need to chat about! Just send somebody to fix it please
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Sam Duby
(@dubysam) reported
@virginmedia I did, that's how I got to booking the engineer. But it turned out to be an area outage and it's just been fixed. Thanks.
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steven montague
(@stevenmontagu16) reported
@virginmedia good afternoon I wonder if someone could help we had our power cut out last night and now our v6 virgin media box will not load up goes to welcome screen and then restarts itself any help would be greatly appreciated .
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Chloe Hague
(@chloehague89) reported
@virginmedia Well no help is being offered yet
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Natalie Thurgood 💙
(@nct78) reported
@virginmedia Can you resend me a login password for the forum please?
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Paul Wilkinson
(@EEPaul) reported
Now the local London SE3 @virginmedia fix has been put back to 1am tonight. #NotHappy
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Max Savage
(@Maxyboy101) reported
@virginmedia Hi KF. He has had a problem with installation and been told on numerous occasions someone will contact him in 24 hours as there is a problem with preinstallation... 3 days ago?!?🤪 He needs internet for his hobbies and socialising as he plays alot of Minecraft @Mattjc2K10
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Mark Luker
(@MLuker85) reported
@virginmedia I will have intermittent service until October when the upgrade work has finished. The call centre tried to tell me i was notified of the work back in January (never happened as i keep all emails from VM)
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Mark Luker
(@MLuker85) reported
@virginmedia I was never told of the problems. How on earth can i have an intermittent service until October? That's appaling!