Virgin Media Outage Report in Smethwick, Sandwell, England

Problems in the last 24 hours in Smethwick, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Smethwick, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

• Internet (56%)
• Wi-fi (21%)
• Total Blackout (10%)
• TV (8%)
• E-mail (4%)
• Phone (2%)

Live Outage Map Near Smethwick, England

The most recent Virgin Media outage reports came from the following cities: Birmingham, Wolverhampton, Oldbury, West Bromwich, Walsall, Dudley, Wednesbury, Bilston, Solihull, Tamworth, Smethwick, Willenhall, Rowley Regis, Halesowen, and Stourbridge.

City	Problem Type	Report Time
Birmingham	Internet	2 hours ago
Birmingham	Internet	3 hours ago
Birmingham	Internet	5 hours ago
Birmingham	Internet	10 hours ago
Birmingham	Internet	18 hours ago
Wolverhampton	Internet	18 hours ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Smethwick, England

Latest outage, problems and issue reports in Smethwick and nearby locations:

• 
  Steve Walters (@SteveWa13630733) reported 1 minute ago from Wolverhampton, England

  @virginmedia @matty_gilbert94 Can’t check service status page - that is down too

• 
  Sana Parkar (@s_badruddin) reported 12 minutes ago from Birmingham, England

  @virginmedia why is your box down? Why doesn’t any of your apps load? E.g. Amazon Prime? 😑

• 
  Caroline (@Miss_Pumpkin666) reported 15 minutes ago from Birmingham, England

  @Michaelallen_99 @philell21 @virginmedia Because the stupid rules say that if there’s a disruption to your services (over a specified amount of time), you’re legally entitled to compensation, but ONLY if you contact them to notify them that you specifically are effected, if you don’t they’re not obligated

• 
  AnnaBluez 🌧 (@anna_newbold) reported 23 minutes ago from Birmingham, England

  @virginmedia what's up? No TV or telephone line & your website & customer services have crashed Have you paid your bill? #virginmedia

• 
  Roger Leitch (@notdodgy) reported 24 minutes ago from Solihull, England

  @virginmedia No estimated time. "It's a complex problem". In other words its a network fault not a line fault. Why isn't the number you shared available on your website? The service checker is useless in this scenario. The website says it's working when it isn't.

• 
  Ginger and Nuts (@gingerandnuts) reported 28 minutes ago from Brownhills, England

  Well @virginmedia you have let so many people down with no apology or update. Disgraceful.

• 
  Roger Leitch (@notdodgy) reported 29 minutes ago from Solihull, England

  @virginmedia You only pay out for a total loss of service. So it can be unusable but still limping along and you won't pay out. Personally I am hoping for another provider to get around to rolling out fibre in my area.

• 
  AM. (@whatsyourtwitta) reported 30 minutes ago from Birmingham, England

  Ffs my @virginmedia wifi is down…again 😤😤😤 - apparently I need to wait till midday tomorrow to get it fixed?!? No Netflix, no Xbox no nothing tonight ffs

• 
  Peter Brocklehurst (@pasty_pete) reported 31 minutes ago from Solihull, England

  Good old virgin media down again twitch in one week and I’m told two to three days before anyone can come out yet I bet the bill will arrive on time

• 
  ♥ Karina Aura ♥ (@karriecheer) reported 32 minutes ago from West Bromwich, England

  Virgin media has been down since this morning what a joke

• 
  Roger Leitch (@notdodgy) reported 35 minutes ago from Solihull, England

  @virginmedia Your system sent me a satisfaction survey. Needed to complete it using mobile broadband because my virgin broadband doesn't actually work, but is apparently working enough to not qualify as being out of service.

• 
  Caroline (@Miss_Pumpkin666) reported 36 minutes ago from Birmingham, England

  @sahinbrum @virginmedia I agree that their compensation policy is bs, I’ve found when I’ve had any outage affect me, they patch it quickly so the service gets intermittent while they work on a full fix, that way they don’t have to compensate, even if service drops out every couple minutes. BS really

• 
  Nicky Rowe (@nickywolko) reported 40 minutes ago from Dudley, England

  @virginmedia my new tv box has arrived today and I can’t use it as our area is still down. Our broadband was down yesterday. At least it’s only the tv today it’s not as if we are without power or heating like some parts of the country. Customer services were helpful

• 
  Chris Burden (@WulfrunianChris) reported 42 minutes ago from Wednesfield, England

  My contract with Virgin Media has run out and they want to up my contract price by DOUBLE. When I rang up to cancel I expected them to offer me a better deal and they were just Ok bye.

• 
  Carol Dickinson (@carol_dd6) reported 42 minutes ago from Dudley, England

  Gutted that I’ve renewed my mobile contract with @virginmedia I don’t think I’ve ever had such bad customer service before. I’m still waiting for transcripts from my chats yesterday to complain to the Ombudsman about them. I will not be renewing with them again!

• 
  Steve Walters (@SteveWa13630733) reported 46 minutes ago from Birmingham, England

  @virginmedia problems with emails all day. Message keeps saying try again in one hour. But no emails since 835am this morning. Are you aware of this problem? Any news on a fix for it?

• 
  Roger Leitch (@notdodgy) reported 47 minutes ago from Solihull, England

  @virginmedia Broadband connection and WiFi are stable but connectivity is intermittent-keeps losing connection every few minutes for 30 seconds. This is a network fault but I cannot find an option to report it. B90 1LB

• 
  Dave (@FuryZhil) reported 49 minutes ago from Dudley, England

  @virginmedia I -think- my services are down due to maintenance in my area. I received a text from you apparently but no email or letter. Any news on how long this is?

• 
  Nicky Rowe (@nickywolko) reported 54 minutes ago from Dudley, England

  @virginmedia new tv box Friday as mentioned before didn’t work Friday started working yesterday now today it’s off again! Done the status check says no problems said box was on standby. I did get a flicker of a program for less than a minute then no signal.

• 
  Steve Lees (@measlewolf) reported 55 minutes ago from Dudley, England

  @virginmedia do you have a known issue with the sports channels? They aren’t working and the phone-line cuts me out off.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Clever(ish) (@kindacleverish) reported 6 minutes ago

  @Jayshum132 @virginmedia Thankfully full fibre lines are being built along my street (which I believe is at the behest of the council). Virgin media have had a chokehold on high-speed broadband for too long, using it as a blanket excuse to treat their customers like ****.

• 
  Cassandra Mayer (@cass19may) reported 9 minutes ago

  @virginmedia I'd already raised a complaint. Heard nothing back so far. But today lost a day's work only to find out this had been a network issue and that I face a second week with no WiFi, tv channels or internet. NOT GOOD ENOUGH.

• 
  Catherine Mayer (@catherine_mayer) reported 9 minutes ago

  @virginmedia @cass19may Why should she have to spend time raising a complaint when #VirginMedia has wasted so much of her time already!? And you’re not exactly making it easy for her to raise complaints given that she has to use ££mobile data on because you fail to provide the broadband she pays for

• 
  mark Hughes (@Mark56623345) reported 10 minutes ago

  @a516digital Out of everyone I know only 1 had something other than sky freesat or freeview, he has virgin media, but is so reluctant to talk about it because he has had so many issues with it, he wants to smash it up.

• 
  alex smith (@asmithhh1993) reported 17 minutes ago

  @virginmedia Is it best for me to call customer service about it?

• 
  Saf (@S4rfraz) reported 18 minutes ago

  @virginmedia Hi, apologies. I was liaising with one of your other colleagues David hence I didnt get back to you as I didn't want to duplicate the work. However he has gone silent on me since yesterday afternoon. Not sure what to do now, can you still look into my complaint?

• 
  Indian (@ChoudharyNeil) reported 18 minutes ago

  @virginmedia bigtime lead down. 2 months on and still no broadband connection. Numerous call to the customer service but no has a clue. Very disappointed. Not going to recommend to anyone

• 
  Andy Rossiter (@andy_rossiter76) reported 20 minutes ago

  @virginmedia its stating no issues in area, on the weekend it played up then after 2 hours it started working again. It seems to do it every other day.

• 
  Andy Rossiter (@andy_rossiter76) reported 21 minutes ago

  @virginmedia When we call, we just get told that an engineer will need to come out, this doesnt explaint why the street is also having issues. Just asked my brother who's further down the street & his internet is the same. So it seems its an area fault.

• 
  Big t (@spurs4life2019) reported 22 minutes ago

  @virginmedia OK 3rd visit from an engineer, only had the equipment less than 3 weeks, still can't sort out the problem with the on demand/catchup/apps. Beyond a joke now!!!