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Virgin Media outages and service status in Smethwick, England

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Full Outage Map
  • Virgin Media generated 4 outage signals in the last 24 hours around Smethwick, including 4 direct reports.
  • The most common problems reported in this area mention Internet, TV, and Wi-fi.
  • The most recent signal from this area was received Jun 2, 1:06 AM GMT+1.
  • 46% Internet (46%)
  • 28% TV (28%)
  • 16% Wi-fi (16%)
  • 6% Total Blackout (6%)
  • 4% E-mail (4%)

The latest reports from users having issues in Smethwick come from postal codes B67 and B66 .

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Smethwick, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Smethwick, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!

Live Outage Map Near Smethwick, England

The most recent Virgin Media outage reports came from the following cities: Oldbury, Birmingham, West Bromwich, Tamworth, Wolverhampton, Walsall, Sutton Coldfield, Solihull, Dudley, Smethwick, Brierley Hill, Tipton, Stourbridge, Bromsgrove, and Bilston.

CityProblem TypeReport Time
Oldbury Internet 2 hours ago
Birmingham Internet 3 hours ago
Birmingham Wi-fi 10 hours ago
Birmingham Internet 14 hours ago
West Bromwich Internet 1 day ago
Birmingham Internet 1 day ago

Nearby cities with recent reports

Birmingham

39 recent signals

3 hours ago
Oldbury

7 recent signals

2 hours ago
Tamworth

4 recent signals

1 day ago
West Bromwich

2 recent signals

1 day ago
Wolverhampton

2 recent signals

2 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Smethwick, England

Latest outage, problems and issue reports in Smethwick and nearby locations:

  • ReissOmari
    Gordé 🦩 (@ReissOmari) reported from Birmingham, England

    Ended up just reconnecting my TP Link router, it seems the problems were with my Hub 5 because everything seems to be working fine now. Not great @virginmedia

  • stumccullagh
    Stuart McCullagh (@stumccullagh) reported from Solihull, England

    @IanMurphy111 @virginmedia I am mate awful service

  • BeardPunk
    Beard Punk (@BeardPunk) reported from Birmingham, England

    @virginmedia Rebooted several times. Wi-Fi works fine, it’s just the VPN. Automated message says there’s still an issue.

  • jordyanslow1
    jordy (@jordyanslow1) reported from Dudley, England

    @virginmedia any chance of an update regarding the outage in my local area regarding internet connection? It’s been down 2 days straight!

  • stumccullagh
    Stuart McCullagh (@stumccullagh) reported from Solihull, England

    @virginmedia how can i speak to someone about my MOBILE account? my password doesn't work & your telling me my moms maiden name isnt correct!

  • shelleex5
    Shelly (@shelleex5) reported from West Bromwich, England

    @virginmedia red button not working again!! @skytv, does yours work? #FedUp missing baggies after my shift 😪

  • saqibsvideos
    ch Saqib (@saqibsvideos) reported from Birmingham, England

    @virginmedia They haven't called me yet that's how bad you're

  • RefinedSavage
    Dani Grim (@RefinedSavage) reported from Dudley, England

    Seems like @virginmedia is completely down in our area, I can't even access their support site to log a problem. Also it appears that @O2 is having some sort of issue, my mobile data connection is so slow that royal mail could be a viable messaging alternative.

  • NewtonAndy
    Andy Newton (@NewtonAndy) reported from Dudley, England

    @Niknaklady1 @virginmedia Oh dear. That's what made me think the problem may not be virgin, if you've got signal on another set. Hope you get it sorted 👍

  • iamscorchy
    iamscorchy (@iamscorchy) reported from Wednesfield, England

    @virginmedia Experiencing issues in your area there is a technician in the area but still doesn't explain why my routers fans go really loud and disconnected from everything I have to keep resetting to get it back to normal then on top get "issues in my area" like always

  • jenkin99
    jen (@jenkin99) reported from Birmingham, England

    @virginmedia We had issuse with our service, and was told we would need new cables. We the new cables installed. They left cabels hanging in the garden which has since been removed. Our grass is ruined (I have photos) it looks like next doors cable are also under or grass????

  • nippa77
    Neil Simpson (@nippa77) reported from Swindon, England

    @virginmedia why is it that your service is up and down more than a yo-yo? It’s getting ridiculous now!!!

  • a_Muss60
    Andy (@a_Muss60) reported from Swindon, England

    @matt_hanson70 @virginmedia Intermittent for 2.5 days, Sunday always v poor the worst is 0.4mbs with a 250mbs supply. VM's script always saying reboot etc.. Funny though following reporting an issue a week ago I suddenly recorded 256mbs for an hour then it slowly drops to normal! First ever hitting supply.

  • stumccullagh
    Stuart McCullagh (@stumccullagh) reported from Solihull, England

    @virginmedia right I’ve had issues for nearly a month I’ve done the link there’s a problem with the TV box please can I speak to a human ? This is seriously taking the mick now

  • haychapperz
    hayley chapman (@haychapperz) reported from Birmingham, England

    @virginmedia what is going on B31 5 still without Broadband & TV from 11am and now being told fix is 12pm tomorrow. I have been unable to work all day & now problem is going in to tomorrow. This is unacceptable & I hope refunds for loss of service will be applied to all accounts.

  • kolapoagunbiade
    TheBosz (@kolapoagunbiade) reported from Birmingham, England

    @virginmedia Unfortunately, you dont have a ticketing system or cobtact email to track issues, rather a phone system that requires you to wait forever to get through to an agent. A/c number: 095063606. I was charged x2.5 of what i was tp pay.

  • ReissOmari
    Gordé 🦩 (@ReissOmari) reported from Birmingham, England

    Mad that I pay £71 a month for 350mbps a month for @virginmedia for them to only supply me with 40mbps, internet is barely moving, can’t even load basic web pages on my MacBook or phone. Problems in the Birmingham area??

  • nealesj
    Simon Neale (@nealesj) reported from Swindon, England

    @virginmedia Dear ‘RP,’ I find your tone unacceptable. I don’t care how many times you’ve had to repeat the statement; customers are paying for a service they’ve not been getting, so dial down your level of obnoxiousness please.

  • SusieWJr
    Susan Johnson (@SusieWJr) reported from Himley, England

    @virginmedia @WaynesWorld20_ How many areas have this 'intermittent' loss of service? O have it in DY6 too.

  • saqibsvideos
    ch Saqib (@saqibsvideos) reported from Birmingham, England

    Rubbish network is @virginmedia can't recommend to anyone one of the worst customer service

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • Nasher6328
    Mr Nash (@Nasher6328) reported

    @OliverGMcManus @virginmedia Under UK law (primarily the Consumer Rights Act 2015), broadband services must be provided with reasonable care and skill and be of satisfactory quality. A complete outage lasting 7 weeks is almost certainly a breach, giving you the right to end the contract and seek a remedy (like cancellation without penalty or a refund for the affected period). Virgin Media participates in Ofcom's automatic compensation scheme for total loss of service (no internet at all via wired connection). You should already be getting ~£10.34 per day automatically after the first 2 full working days of reporting the fault. This doesn't directly let you cancel penalty-free, but it supports your case.

  • benev91
    Ben Evans (@benev91) reported

    @virginmedia we have been without internet for a week now. Rinsed through mobile data. Fix date apparently (4th date given) now on 3rd June. We have received compensation but an easy fix would’ve been to give us unlimited data on our mobiles (both with o2) for the month.

  • Vikk3rs146
    Mark vix (@Vikk3rs146) reported

    @virginmedia And you’ve got the nerve to want £200 for early termination yet I’ve never got a penny from you for losing service consistently..literally been with you since you were called Eurobell .

  • Teresacooper
    🌸 🙀 Teresa Cooper (@Teresacooper) reported

    @virginmedia Not 2 days. The ambulance had the drama of it early hours in an emergency. I bet any money you repair it just before everyone is due compensation

  • DevonScfc
    devonj07 (@DevonScfc) reported

    @DJMattPeverell @virginmedia gone all the way down in stoke aswell mate

  • DavidRye3
    David Rye 🚜 (@DavidRye3) reported

    @OliverGMcManus @virginmedia I'd never put up with that treatment

  • Jackba2
    Keith Bambury (@Jackba2) reported

    Hey @virginmedia I live in Epping CM16. My services have been out for 2 days. You keep putting the fix date back, you now say Monday. Prove to me you know what the trouble is and that you are actually working on it. No excuses allowed about resource allocation.

  • melon_h
    Helen Rimmer @thekindbraveleader.bsky.social (@melon_h) reported

    So @virginmedia is down again, been down since yesterday morning. We know it will last until just before the point they have to pay compensation, they will offer no apology and they give no updates. Looking at switching ASAP

  • tomcity1
    tom (@tomcity1) reported

    @virginmedia Is your broadband the worst available?

  • Alissa_SarahLou
    Alissa (@Alissa_SarahLou) reported

    @virginmedia When are you going to issue a formal statement on the nationwide outage. Cm16 area been out since last Thursday, but for others I can see it's been a lot longer. Do right by your customers and issue a statement.