Virgin Media

Virgin Media Outage Report in Smethwick, Sandwell, England

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The latest reports from users having issues in Smethwick come from postal codes B67.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Smethwick, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Smethwick and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Smethwick, Sandwell, England 01/25/2026 09:10

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (58%)

    Internet (58%)

  2. Wi-fi (18%)

    Wi-fi (18%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Smethwick, Sandwell, England

The most recent Virgin Media outage reports came from the following cities: Birmingham, Bilston, Oldbury, Walsall, Sutton Coldfield, Dudley, Rowley Regis, Wolverhampton, Wednesbury, Cradley Heath, West Bromwich, Brierley Hill, Solihull, Tamworth and Redditch.

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City Problem Type Report Time
United KingdomBirmingham Internet
United KingdomBilston Internet
United KingdomOldbury Total Blackout
United KingdomOldbury Total Blackout
United KingdomBirmingham Internet
United KingdomBirmingham Internet

Community Discussion

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Virgin Media Issues Reports Near Smethwick, England

Latest outage, problems and issue reports in Smethwick and nearby locations:

  • GTAssociates GTAssociates (@GTAssociates) reported from Redditch, England

    @virginmedia 8 conversations to cancel our service and cxl confirmed by virgin. Cancellation first made on 28 Feb. Just received a bill and you have billed for April and May. What a shambles you are! Get your act together now! I have paid final balance & no more is due!

  • Plumberguyuk Mike Hamer (@Plumberguyuk) reported from Birmingham, England

    @virginmedia Just had a look at what you've sent, you lot are a real joke, you screw up and then push customer to do all the work and hope they give up, I surggest you find another job far as possible form customers,

  • DickyDodd Dicky Dodd (@DickyDodd) reported from Wolverhampton, England

    So I've been on hold to @virginmedia Customer retentions for 17 minutes... Unreal.

  • DickyDodd Dicky Dodd (@DickyDodd) reported from Wolverhampton, England

    Now holding for 20 minutes @virginmedia Customer retention department obviously trying a different tactic to keep me as a customer I've been with this company since 1997 and this how I have to be treated.

  • GTAssociates GTAssociates (@GTAssociates) reported from Redditch, England

    @virginmedia Media Services,. We have always passed security and never had this issue before!

  • unit_1974 🐺Wolfish (@unit_1974) reported from Birmingham, England

    @CapnKink @virginmedia They don’t even respond when you complain. I haven’t got the patience to keep phoning to get a temporary fix. Just gotta decide which service to switch to and they’re gone.

  • WestonKerri Kerri (@WestonKerri) reported from Birmingham, England

    @virginmedia absolute joke !! worst customer service provided ! #whybother

  • unit_1974 🐺Wolfish (@unit_1974) reported from Birmingham, England

    Made a complaint to @virginmedia 10 days ago via their online service with a 7 day anticipated response time and yet have heard nothing since the acknowledgement of my complaint. This basically sums up my experience over the past year of ineffective response to our issues.

  • simonpunch Simon Pugh (@simonpunch) reported from Wolverhampton, England

    @virginmedia just had the call ended by your overseas call centre not the greatest service in the world!!

  • DickyDodd Dicky Dodd (@DickyDodd) reported from Wolverhampton, England

    @virginmedia You seem to find it very easy to let go a loyal customer of 23 years. You won't be that sad.

  • SammyLouisee_ sammy♥ (@SammyLouisee_) reported from Wolverhampton, England

    So after having problems with @virginmedia mobile decided to join @ThreeUK let’s hope this is a better network 🙌🏻

  • xpjxuk Paul Jenkins (@xpjxuk) reported from Walsall Wood, England

    @virginmedia been hounded with call for 2 weeks finally answer to be offered disgusting customer service and when I ask about the offer on the Martin Lewis website told can’t have it please call me or I will be leaving and going to sky

  • unit_1974 🐺Wolfish (@unit_1974) reported from Birmingham, England

    @virginmedia Broadband issues since May 2018. Multiple calls to customer service with no permanent fix. Last time I called I was asked the same questions repeatedly then cut off. Want a new hub that works and a bill review as it’s gone from £65 to £79 since Sept 2018!

  • andrewanthony83 Andrew Anthony (@andrewanthony83) reported from Codsall, England

    @SuperfastStaffs please let @virginmedia lay their cables in #Bilbrook and #Codsall we need proper #fibre broadband. We are being left behind with the copper solution that @WeAreOpenreach leave us with and it’s getting worse! @south_staffs @GavinWilliamson @StaffordshireCC

  • jenkin99 jen (@jenkin99) reported from Birmingham, England

    @virginmedia Ive called you customer service department to be hung up on temwicw, i have sent an email to yourselfs and via resolver had no response. I have a health and safety issue i want resolving

  • Plumberguyuk Mike Hamer (@Plumberguyuk) reported from Birmingham, England

    @virginmedia I don't think much will happen given virgin's track record but on the plus side you've given lots of material for my delegates on next Saturdays Customer Service module.

  • DarranAttwell Darran Attwell (@DarranAttwell) reported from Dudley, England

    @virginmedia can someone help me with a bill... I’ve been charged twice for the same bill both times overcharged. And I’m struggling over the phone.. can someone please DM me please

  • Plumberguyuk Mike Hamer (@Plumberguyuk) reported from Birmingham, England

    @virginmedia one good thing is I can demonstate in my customer training sessions how not to treat customers, thank you for the material Virgin Braodband

  • admcdermott Adam McDermott (@admcdermott) reported from Dorridge, England

    @virginmedia 6 week a ago we lost all service, finally got an appt for yesterday to have cable dug up and reconnected. Engineer rang twice to check contractors had done street work - no. Assured by CS it would be done, it wasn't. Now another 2 weeks! You just don't care!

  • DickyDodd Dicky Dodd (@DickyDodd) reported from Trysull, England

    @virginmedia media retentions and I got cut off and no call back. Ambismal customer service.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • richiebyte Richie (@richiebyte) reported

    @virginmedia Also, don't even get why you have a "Service Status" when it often doesn't even work when there is a service outage.

  • DeanAlletson dean alletson (@DeanAlletson) reported

    @virginmedia @SeanO711 Yep it could be the speed of your wireless, wired is the best way, i never have any problems wired unless somethings happend but i just log into the app and it tells me or i report a problem....simples

  • AaronW0488 Aaron Woods (@AaronW0488) reported

    @Steady_ @virginmedia I told them I'm leaving because I wasn't receiving the service i payed for, they tried to keep me as a customer but i just put my foot down. They ended my contract early and waived the cancellation fee. If you buy an item that's faulty you'd want a refund, this is no different.

  • besh53587734 besh (@besh53587734) reported

    @nikonninja69 @BBCNews @virginmedia Bro my internet is down 25% of the day the worst isp ever my life mission is to warn as many people as possible to stay far away from virgin

  • Nabz501 Nabzzz (@Nabz501) reported

    @virginmedia Having issues with your customer service I was promised a call back each week for the last 8 weeks and nothing still waiting have to call everyday and being promised the same thing with no outcome!! The whole service from virgin is a absolute joke

  • Tibbz17 Tibbz (@Tibbz17) reported

    @virginmedia Internet keeps going down, sons crying, wife's pissed, get your **** together! Cheers

  • besh53587734 besh (@besh53587734) reported

    @virginmedia For £30 a month I expect to be able to access the internet any time I choose and not need to connect to my 4g for over 4 hours because their service is so poor

  • maxonahigh Maxonahi 🌹 (@maxonahigh) reported

    @duklaprm @virginmedia Good@luck leaving the lock you in bad

  • Schlinker_tbe Joseph (Higher Power Arc) (@Schlinker_tbe) reported

    @virginmedia fix my ******* wifi now !!!

  • besh53587734 besh (@besh53587734) reported

    Anyone wondering do not touch @virginmedia absolutely the worst. ISP I have ever encountered! Zero support! Spoke to them about the issue! As everyone knows who knows me I’m a tech nerd! Do NOT go near them