Virgin Media Outage Report in Smethwick, Sandwell, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Smethwick, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Smethwick and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
January 30: Problems at Virgin Media
Virgin Media is having issues since 08:00 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (58%)
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Wi-fi (19%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Smethwick, Sandwell, England
The most recent Virgin Media outage reports came from the following cities: Birmingham, Oldbury, Walsall, Wolverhampton, Dudley, West Bromwich, Solihull, Bilston, Sutton Coldfield, Rowley Regis, Wednesbury, Cradley Heath, Brierley Hill, Tamworth and Redditch.
| City | Problem Type | Report Time |
|---|---|---|
 Birmingham |
Internet | |
| Oldbury |
Internet | |
| Birmingham |
Internet | |
| Birmingham |
Internet | |
| Birmingham |
TV | |
| Birmingham |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Smethwick, England
Latest outage, problems and issue reports in Smethwick and nearby locations:
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Phil Woodward
(@therealflopflip) reported
from
Kidderminster, England
@virginmedia for second week running have purchased a film from the media store, tells me it’s ready to watch and it won’t play keep getting errors and wants me to login, enter details and still doesn’t work! This service is so poor
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Ben
(@GullyPlays) reported
from
Birmingham, England
And virgin is down again I’m sure this happens monthly...@virginmedia
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Howard Martin
(@HJMKent) reported
from
Kidderminster, England
@kgardner081 @virginmedia In fairness, they've now been in touch, can't fix it remotely so are sending an engineer on Thursday to sort it out. So I'm grateful for that & 2 days to wait isn't bad.
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Matthew Clements-Wheeler
(@MidlandsSBM) reported
from
Birmingham, England
@virginmedia Shocking bad. We booked our old address to run until the 7th March and paid for a new account to start today at the house we are moving into so my disabled wife was not without internet.
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Adam McDermott
(@admcdermott) reported
from
Dorridge, England
@virginmedia raised a complaint yesterday - promised a call back today but nothing. Calling customer services is so awful we've just lost hope.
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Howard Martin
(@HJMKent) reported
from
Kidderminster, England
@virginmedia Still waiting! It's now after 4! You changed our old hub that worked fine - at your insistence - didn't properly set it up - my wife needs printer for work & uni course - now been trying to get you to sort it since Thursday & you don't honour your promises to do so! Poor service!
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Chris
(@ChrisPresslie) reported
from
Wednesfield, England
@Jenko90_ @virginmedia Don't forget when you phone them up to ask for loss of service credit
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Howard Martin
(@HJMKent) reported
from
Kidderminster, England
@markdmortimer I won't. But just fed up with @virginmedia's bloody awful website! They want me to order/upgrade box on line then make it impossible to do! All I get is "oops - something went wrong" messages for a week now! And if you phone you get someone the other side of the world! Useless!
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Evan Davis
(@EvanD) reported
from
Birmingham, England
@virginmedia My complaint would be about the level of service (or lack thereof) provided by the manager who cancelled my original order, not pricing
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Steven Harris
(@Ste___H) reported
from
West Bromwich, England
@virginmedia Problems since Wednesday losing connection not a happy bunny
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Evan Davis
(@EvanD) reported
from
Birmingham, England
@virginmedia (2/2) But still I’d like to somehow register a formal complaint against whoever deemed it unnecessary to let me know of the original cancellation
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🐺Wolfish
(@unit_1974) reported
from
Birmingham, England
@virginmedia Repeatedly over several years. Get the same response each time. Nothing changes long term. I see from checks online that other people have the same issues so I’m now planning on leaving.
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Howard Martin
(@HJMKent) reported
from
Kidderminster, England
@kgardner081 @virginmedia We'll see how we get on - everything works fine but can't connect the wireless printer & apparently (according to problems others have had) something to do with 2 wireless frequencies working off same IP code confusing the connection! Need renaming or something. Beyond me to do!
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Howard Martin
(@HJMKent) reported
from
Kidderminster, England
@virginmedia Since the printer worked fine before you installed the new 3 Hub & perusal of the internet shows that this is a common problem with this Virgin equipment, perhaps you would arrange for an engineer to come and rectify the problem at your cost! Please register this as a complaint!
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Davey Dug
(@Dug83) reported
from
West Bromwich, England
@virginmedia no tv or internet, what’s going on, charge a bomb then bang I’m left without services, 120 a month I pay for shit internet, 20 minutes holding time on the phone, JOKE
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Evan Davis
(@EvanD) reported
from
Birmingham, England
@virginmedia I took a walk to clear my mind and decided all the hassle isn’t worth it. So I just rang to cancel the TV order. If you’d honoured the original request, you’d be getting an extra £7/month from me (and probably more if I upgraded my channels). I can live without it though
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Matthew Clements-Wheeler
(@MidlandsSBM) reported
from
Birmingham, England
@virginmedia not pleased at all with your service. Despite three confirmation calls from you to me confirm what we needed, you have still not handled our house move correctly
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Kayleigh
(@kayweee) reported
from
Birmingham, England
Hi there @virginmedia my broadband keeps cutting out. Online it says no known fault but I’m having issues.I’ve tried to call but can’t get through.
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Aaron Maddocks
(@BcfcMaddocks) reported
from
Birmingham, England
@virginmedia i think your internet is possible the worst one out there at the moment; never works. Absolute shambles.
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Howard Martin
(@HJMKent) reported
from
Kidderminster, England
@virginmedia You were going to send link 20 minutes ago - since then nothing! Too late now, I'm going out! Shocking service from Virgin as usual! I've had 3 failed attempts to order upgrade YOU insist I have (with treats of reduced service) & you make it like treading in treacle to achieve!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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john f
(@johnnygf) reported
With the new broadband connection live, I phoned up @virginmedia saying I wanted to stop using their service and only at this point do they bother to say they can match the price of my new provider. Too late. Shouldn't have to threaten to leave to get a better deal.
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paul harden
(@hard_one311) reported
Don't ever use @virginmedia they really aren't worth a cup of cold piss and their customer services are ****!
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Susan M Wells
(@Smallsusieq) reported
@Social_LauraB @virginmedia Laura, we sacked off Virgin cause their customer service was awful and they kept over billing us wrong. We went with Plusnet and have Now TV and Netflix!
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john f
(@johnnygf) reported
I knew the monthly price would double after the first year when the contract fixed price term ended & @virginmedia never told me they could give me a new deal if I signed a new contract. So naturally I took Virgin Media at their word & switched broadband provider.
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Eze Vidra
(@ediggs) reported
Trying to cancel virgin media in the UK is harder than getting into harvard
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Dave Hopkins
(@davhop72) reported
Hi @virginmedia, got an email the other day saying you've upgraded the network in my area, but assume it is just a general email and doesn't really mean "my area" because it is still as poor as it always is...
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Martin Thompson
(@Martfire7) reported
@virginmedia your online help service is atrocious #badcustomerservice
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Neil G
(@granth1974) reported
@virginmedia It says there are no issues affecting my area. So is it fixed?
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👑Anna🇪🇺💙
(@mrsspanner) reported
@Chris_Torbitt @EE @ThreeUK We get this “we have to invest in our network” excuse from Virgin Media too; I’d much rather companies were honest.
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Shezy
(@imeche_engineer) reported
All of a sudden my connection is slow and pages not loading with virgin media ? Thursday evening outage ? 🤔