Virgin Media Outage Report in Smethwick, Sandwell, England
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The latest reports from users having issues in Smethwick come from postal codes B67.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Smethwick, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Smethwick and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (58%)
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Wi-fi (18%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Smethwick, Sandwell, England
The most recent Virgin Media outage reports came from the following cities: Birmingham, Sutton Coldfield, Walsall, Oldbury, Dudley, Rowley Regis, Wolverhampton, Wednesbury, Cradley Heath, West Bromwich, Brierley Hill, Solihull, Tamworth, Redditch and Smethwick.
| City | Problem Type | Report Time |
|---|---|---|
 Birmingham |
Wi-fi | |
| Birmingham |
Internet | |
| Sutton Coldfield |
Internet | |
| Birmingham |
Total Blackout | |
| Walsall |
Internet | |
| Birmingham |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Smethwick, England
Latest outage, problems and issue reports in Smethwick and nearby locations:
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Stephen Bennett
(@Stephen12857059) reported
from
Birmingham, England
@virginmedia Nobody has called me and the WhatsApp chat is very frustrating and not dealing with the issue. This is very simple, I was sent contract paperwork with an agreed monthly fee of £86.75. Why have I paid two months of excessively higher payments. I should have left VM
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Evan Davis
(@EvanD) reported
from
Solihull, England
@virginmedia 2/ Despite that issue being due to a junction connection in the cabinet in the street, the op seems to refuse to look at that and just wants to reboot my router. Also claims it is due to my use of Modem Mode. Is there anyone in the UK I can contact regarding this?
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Stephen Bennett
(@Stephen12857059) reported
from
Birmingham, England
@virginmedia I called 150 today to speak to a Supervisor regarding my bill. I was told I would receive a call within the hour. NOTHING. I agreed a contract 18/8/22 and the last two payments have been £65 & £75 more than agreed. This is shocking customer care and service.
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Bonna
(@Phil_Bonna) reported
from
Birmingham, England
@Angela_Griffin @virginmedia I have the fibre optic broadband for £23.95 month and the customer service is great
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Stuart McCullagh
(@stumccullagh) reported
from
Solihull, England
The problem in my area B37 has been happening for over a week can’t watch any TV now @virginmedia over £100 a month!! Plus I’ve been waiting 2 years for an internet booster
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Frugalista
(@frugalista1) reported
from
Dorridge, England
@virginmedia Typical Virgin Media response. Passing me on. Not actually solving the problem. I will never come back to @virginmedia and will advise all my friends never to think of using you.
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jen
(@jenkin99) reported
from
Birmingham, England
@virginmedia We had issuse with our service, and was told we would need new cables. We the new cables installed. They left cabels hanging in the garden which has since been removed. Our grass is ruined (I have photos) it looks like next doors cable are also under or grass????
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jordy
(@jordyanslow1) reported
from
Dudley, England
@virginmedia any chance of an update regarding the outage in my local area regarding internet connection? It’s been down 2 days straight!
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Evan Davis
(@EvanD) reported
from
Solihull, England
@virginmedia Just called your offshore call centre regarding my internet connection. I’m having the same issues as I had when I got a £154 credit from you. /1
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LynneMUFC#22#44
(@LynneMasters) reported
from
Birmingham, England
@virginmedia why is the Sky Sports red button not working
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Evan Davis
(@EvanD) reported
from
Birmingham, England
@virginmedia Yes I’ve done that. My connection drops out for a minute or so every 30-60 mins. Hard to replicate. My account has notes regarding the reason why the credit was given last time. Ideally I don’t want to wait so long for the same issue to be fixed.
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Andrew Markou
(@Andyfoodie) reported
from
Tamworth District, England
Hi @virginmedia I live in the B77 4LD area and we use you as our Broadband providers. Has the network gone down and if so approximately when will it get fixed and be back up and running?
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Brian Cape
(@BrianMCape) reported
from
West Bromwich, England
@virginmedia Just to let you know, I've taken the time to write out another complaint via the link. I've submitted and it says 'nothing to see here'. The link says response within 7 days, and the submission says 28 days, and then my portal says I haven't raised a complaint. ANOTHER FAIL
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Stuart McCullagh
(@stumccullagh) reported
from
Solihull, England
All TV boxes playing up , had issues for a couple of days now can’t get through on phones is there any issues in B37 area ? @virginmedia also I’ve been waiting nearly 2 years for my wifi booster
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Rob Chipman
(@robchippyman) reported
from
Birmingham, England
@Tilton247 @virginmedia I had the same for 2 years. Constantly disconnecting on a daily basis . Changed the Hub and it worked straight away. No issues since. Good luck getting a new hub off them though.
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TheBosz
(@kolapoagunbiade) reported
from
Birmingham, England
@virginmedia Unfortunately, you dont have a ticketing system or cobtact email to track issues, rather a phone system that requires you to wait forever to get through to an agent. A/c number: 095063606. I was charged x2.5 of what i was tp pay.
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Brian Cape
(@BrianMCape) reported
from
Birmingham, England
@virginmedia Another fail. I've reached out in exasperation since my chase-ups of 14th, 19th and today have been ignored. As have my 5 messages to your local rep who promised to be on hand. If you can't be bothered to help me, I'll just escalate via another route @richardbranson
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dean condliffe 🏴
(@DeanCondliffe) reported
from
Birmingham, England
The day ends with a Y 🤝 Virgin media not working again
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Stephen Bennett
(@Stephen12857059) reported
from
Birmingham, England
@virginmedia Nobody has called me and the WhatsApp chat is very frustrating and not dealing with the issue. This is very simple, I was sent contract paperwork with an agreed monthly fee of £86.75. Why have I paid two months of excessively higher payments. I should have left VM
-
Hamps
(@F1Dweeb) reported
from
Redditch, England
Broadband not working folks and your site keeps crashing on 4g @virginmedia
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Ben Loach
(@ben_loach) reported
Losing my patience with @virginmedia. I wonder how many broadband customers they get when advertising an amazon voucher that never materialises 5 months later...chasing it up is a full time job.
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𝓜𝓾𝓶 - 𝓵𝓲𝓯𝓮
(@Mumlife1616) reported
5 times my Internet went down in the b31 area yesterday. Really not happy. Currently working from home. Let's hope service is better today 😐 @virginmedia #virginmedia
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david
(@theking1534) reported
@virginmedia I can sign in on website fine just can't though the app with email and password
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Paul Briault ⚡️🌱
(@PaulBriault) reported
@virginmedia I wanted to officially record the issues that me and everyone had yesterday! And couldn’t due to the actual issues!!! Forget sound today. How can Virginmedia expect to provide a good customer service when all means to communicate‘officially’ are also taken out with the issue!
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Big G
(@gwragg74) reported
@littlespottydog @virginmedia Didn't haveca wifi issue at all. Guess I got lucky.
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Ross
(@RossRoss012) reported
Hi @virginmedia ! I know you’re probably real busy right now, but I had a scheduled engineer appointment to fit a new box yesterday but they never turned up! How can I go about sorting this?
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Phil H
(@philh2004) reported
@virginmedia how do we request compensation for your TV services being down so long yesterday please?
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Stephen Powell
(@SparkySteveUK) reported
@virginmedia just an update everybody. Now after 7 days, despite all calls,all advice on here, and being put on vulnerable priority list, its now been 7 days that my mum an elderly disabled person has lost her careline emergency pull cord system due to an admin error at (1/2)
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Cade Gannon
(@Cadziee) reported
@virginmedia Is someone able to explain my issue mentioned above?
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Natalie
(@dominogirl85) reported
@Duzc1972 @virginmedia Still some channels not working we are subscribed to with 'not authorise error' still not resolved in Nottinghamshire area. On demand is working atm (youtube)