Virgin Media outages and service status in Smethwick, England

Problems in the last 24 hours in Smethwick, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Smethwick, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Smethwick, England

The most recent Virgin Media outage reports came from the following cities: Oldbury, Birmingham, Dudley, Tamworth, Wolverhampton, Kidderminster, Brierley Hill, Solihull, Walsall, Sutton Coldfield, Halesowen, West Bromwich, Streetly, Smethwick, and Wednesbury.

City	Problem Type	Report Time
Oldbury	Wi-fi	9 hours ago
Birmingham	Internet	1 day ago
Birmingham	E-mail	1 day ago
Dudley	Internet	2 days ago
Birmingham	TV	4 days ago
Birmingham	TV	4 days ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Smethwick, England

Latest outage, problems and issue reports in Smethwick and nearby locations:

• 
  Satish Danny Paul (@________Danny) reported 42 seconds ago from West Bromwich, England

  @virginmedia I called cust serv today after logging complaint on 26th Nov and hearing nothing back. cust serv asked me to request my data and voice calls. listen to it myself and then send proof of being missold a contract/virgin error, so virgin can then resolve the matter and complaint

• 
  Marianne Sommerville 🌻 (@MariannexS) reported 1 minute ago from West Bromwich, England

  @virginmedia red button for the football not working again. @SkySports

• 
  Howard Martin 🇺🇦🇪🇺 (@HJMKent) reported 3 minutes ago from Kidderminster, England

  @virginmedia You have just repeated, word for word, the last tweet you sent me, to which I replied! Pointless trying to have any conversation with @virginmedia because it just goes round in circles! The most appalling customer services in UK in my experience! No more tweets from you, please!

• 
  Stu Jones (@StuJonesMusic) reported 5 minutes ago from Kidderminster, England

  Hi @virginmedia, I am in Kidderminster, Worcestershire (DY11) and my Virgin Media broadband connection is very poor this week. I have checked your website & apparently there are no issues in my area. I have also restated my access point/router twice but no improvement.

• 
  Beard Punk (@BeardPunk) reported 5 minutes ago from Birmingham, England

  @virginmedia Hi. The team have also said that the issue isn’t resolved though? Everything has been reset multiple times this morning and still the same issue.

• 
  Jot Shoker (@jot_shoker) reported 9 minutes ago from West Bromwich, England

  I purchased @virginmedia high speed wifi but they are not giving a proper service We are totally frustrated

• 
  Simon Neale (@nealesj) reported 20 minutes ago from Swindon, England

  @virginmedia Dear ‘RP,’ I find your tone unacceptable. I don’t care how many times you’ve had to repeat the statement; customers are paying for a service they’ve not been getting, so dial down your level of obnoxiousness please.

• 
  iamscorchy (@iamscorchy) reported 20 minutes ago from Wednesfield, England

  @virginmedia Experiencing issues in your area there is a technician in the area but still doesn't explain why my routers fans go really loud and disconnected from everything I have to keep resetting to get it back to normal then on top get "issues in my area" like always

• 
  Kiel (@k1El_w) reported 20 minutes ago from Birmingham, England

  @virginmedia @YodelOnline your ability to deliver equipment is shocking!!! The customer service you provide is even worse!!!

• 
  Scott badham (@scbadham) reported 21 minutes ago from West Bromwich, England

  @virginmedia really disappointed in the service lately all it does is keep dropping. I’ve had no Internet services for the last hour again the fourth time this week and it’s still not working

• 
  Stuart McCullagh (@stumccullagh) reported 21 minutes ago from Birmingham, England

  @virginmedia I’m going to but I know I won’t get anywhere anyway the customer never gets anywhere

• 
  jordy (@jordyanslow1) reported 21 minutes ago from Dudley, England

  @virginmedia any chance of an update regarding the outage in my local area regarding internet connection? It’s been down 2 days straight!

• 
  Richard C. Bishop 🏃‍♂️ (@richardcbishop) reported 25 minutes ago from West Bromwich, England

  @Damien_Clyburn @virginmedia They're appalling. I've had business version for 10 years. BT never miss a beat. Outstanding. Get rid of them.

• 
  Andraay Leung (@Andraay) reported 25 minutes ago from Birmingham, England

  @virginmedia having issues with Wi-Fi at home and your websites including the one on service status checks are not loading? As a result I can’t even report the problem.

• 
  Jazba Entertainment (@JazbaEnt) reported 41 minutes ago from Birmingham, England

  @virginmedia business installation, been given 6 dates since 17th January. 4 no show or wrong booked, 2 attendance but not equipped to extend installation from 1sf floor to 2nd. even billed for a service which is not even installed yet. Nightmare #virginmedia #broadband

• 
  Stephen Bennett (@Stephen12857059) reported 42 minutes ago from Birmingham, England

  @virginmedia Nobody has called me and the WhatsApp chat is very frustrating and not dealing with the issue. This is very simple, I was sent contract paperwork with an agreed monthly fee of £86.75. Why have I paid two months of excessively higher payments. I should have left VM

• 
  neil fleming (@ThatNeilFleming) reported 42 minutes ago from Wolverhampton, England

  @fesshole Imagine having virgin media - those poor kids

• 
  Stuart McCullagh (@stumccullagh) reported 44 minutes ago from Solihull, England

  @IanMurphy111 @virginmedia I am mate awful service

• 
  Stuart McCullagh (@stumccullagh) reported 51 minutes ago from Solihull, England

  @virginmedia how can i speak to someone about my MOBILE account? my password doesn't work & your telling me my moms maiden name isnt correct!

• 
  Gordé 🦩 (@ReissOmari) reported 53 minutes ago from Birmingham, England

  Ended up just reconnecting my TP Link router, it seems the problems were with my Hub 5 because everything seems to be working fine now. Not great @virginmedia

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  LovelifeLoveLowe (@debbsno1) reported 6 minutes ago

  @TheGriftReport Virgin media have been ringing me a lot, I dont answer, as I can NEVER understand the call handler, theyre also very impatient and rude. I pay my bill via direct debit on time, everytime, so , unless I've a problem to report I simply dont put myself through it, too stressful.

• 
  Sarah (@nameHarryPalmer) reported 10 minutes ago

  @entrustTMF @virginmedia That's ludicrous! So an engineer couldn't be bothered to fix the "noise" and just cut you off?

• 
  newname3321 (@newname3321) reported 13 minutes ago

  @virginmedia first day on your services no TV on my stream boxes told 4 hours ago they can guarantee it will be back on with the next 2 still nothing, tempted to cancel and tell sky I'm staying put

• 
  Ash Tray Ashman🏴󠁧󠁢󠁥󠁮󠁧󠁿🇮🇪 (@spudbishop666) reported 16 minutes ago

  @AlexMacLeod9 @virginmedia Mines only £38 , a month basic TV and broadband.. it's been good ngl.. Just customer service is appalling

• 
  Dean Hazell (@Deano01973) reported 16 minutes ago

  @EE do you offer broadband and TV similar to @virginmedia? I am looking to move away from Virgin as they have charged me a late payment fee which was down to an error they made.

• 
  John Mercer (@Merse2506) reported 16 minutes ago

  @virginmedia @A_MyRules1 I have had the same issuea and my box is ****. Never works buffering out of service channel failed. Cant go online link dont work tried calling

• 
  TheRealCraig (@AnIndividualist) reported 21 minutes ago

  If @virginmedia had good deals I would’ve considered re subscribing. But cancelling our old email addresses without notice because we cancelled has caused so much trouble I certain won’t now

• 
  Tony dee (@tonemillwall) reported 21 minutes ago

  @virginmedia sort the Internet connection out please , paying premium rate for a crap service , Internet has been terrible for the last few days

• 
  Isla (@saoirseisla) reported 22 minutes ago

  My fave thing about @virginmedia is nothing. No WiFi for 4 days. No WiFi = no tv. Been fobbed off for days. Each day promising it’ll fixed by the end of the day. Only to turn around today and say only an engineer coming to the house can fix it. I want out of this contract.

• 
  Donna Tudor (@donna2904) reported 22 minutes ago

  @FuzziePieRat @virginmedia I’ve had the same issues. Given 30 days notice after 19 years as a customer. They kept offering me things I didn’t want. Three hours on chat to give my notice as they were ignoring me.