Virgin Media Outage Report in Smethwick, Sandwell, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Smethwick, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Smethwick and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
February 06: Problems at Virgin Media
Virgin Media is having issues since 04:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (20%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Smethwick, Sandwell, England
The most recent Virgin Media outage reports came from the following cities: Birmingham, Oldbury, West Bromwich, Bilston, Tamworth, Walsall, Wolverhampton, Dudley, Solihull, Sutton Coldfield, Rowley Regis, Wednesbury, Cradley Heath, Brierley Hill and Redditch.
| City | Problem Type | Report Time |
|---|---|---|
 Birmingham |
Wi-fi | |
| Oldbury |
Internet | |
| Birmingham |
Internet | |
| Birmingham |
Internet | |
| Birmingham |
Internet | |
| Birmingham |
Total Blackout |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Smethwick, England
Latest outage, problems and issue reports in Smethwick and nearby locations:
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Brett Ellis
(@brettellis1982) reported
from
Birmingham, England
@virginmedia have the virgin connect app.... however it will not let me sign in. Have changed password etc and it still says ‘wrong username or password’. Driving me mad!
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Stuart McCullagh
(@stumccullagh) reported
from
Solihull, England
@virginmedia I think its our router etc we have poor Internet speed all the time no Internet in certain rooms i actually have better signal with next doors Internet, I've been ringing up for months with no help!
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Stuart McCullagh
(@stumccullagh) reported
from
Solihull, England
Had poor internet for months cut off 90% of the time on hold for hours now a 8.5% price increase @virginmedia
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Jean Thierry
(@MutliRaceMan) reported
from
Birmingham, England
@keith_bloke @virginmedia CS agent hung up on you? The only justification for that is if you used bad language. Otherwise they should be attempting to resolve the issue for you. Is this for your Dad? Mobile providers are universally poor. They consider themselves never in the wrong. I’m with @EE also poor
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Dawnie
(@Dawn08503854) reported
from
Wednesfield, England
@virginmedia my TV has been off since 4pm no picture but sound can get tv guide etc on no problems. done all the usual restart check leads and can't get it back on.
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Amy
(@amy_brunny) reported
from
Birmingham, England
@virginmedia your mobile customer service is ****!
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Stuart McCullagh
(@stumccullagh) reported
from
Solihull, England
@virginmedia Had probs for 8 weeks trying to get engineer out! Still taking £96 a month though Poor internet speed Wifi isn't working Spent 3hrs on phone Sat Currently on hold (3rd time today) cut off twice! On demand stopped working
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Brett Ellis
(@brettellis1982) reported
from
Birmingham, England
@virginmedia I am signed in on the web and on my virgin app. Will not let me sign in to the connect app
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Mark Baldwin
(@mark_xc) reported
from
Solihull, England
@virginmedia your service is worse than ever, no wifi for a week and all you keep saying is it is very complicated and your engineers are trying to fix it
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💙 Helen Abdullah 💙
(@HelenAbdullah08) reported
from
Redditch, England
@virginmedia We tried the messaging service thank you that didn’t help either. To be honest we are dreading trying to contact you again in the new year to get this sorted another 2 hours on the phone! I would have thought it your responsibility to sort this out but apparently not!
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Mark Baldwin
(@mark_xc) reported
from
Solihull, England
@virginmedia Promised this would be fixed by 09:00 but it is still broken. Been over a week now.
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💙 Helen Abdullah 💙
(@HelenAbdullah08) reported
from
Redditch, England
@virginmedia Didn’t get a response then told another dept would contact. All we want is the service we are paying for. We need a new v6 box the replacement sent doesn’t work properly(set top box) we cannot use catch up and the picture is intermittently pixilated.
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..."Then They Fight You"...
(@SunnyBTC) reported
from
Birmingham, England
Anyone else been having internet connectivity issues all day? I'm with virgin media
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James Rogers
(@JWRogers82) reported
from
Perton, England
@virginmedia trying to get in contact with customer service about renewing my account
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Michael Pritchard
(@blueghostuk) reported
from
Birmingham, England
@virginmedia I can only await for the service I ordered then... hopeless
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Samantha
(@Sammykins9486) reported
from
Birmingham, England
@virginmedia how can i access online chat? Unhappy with a few things , and trying to get through to you over the phone is never a good result, have better service on the online chat service
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Tomexh
(@tomexh1) reported
from
Birmingham, England
@bt_uk worst mistake I made and I am locked in for 2 years, there is no doubt Virginmedia can not be beaten in Birmingham, please let me go back
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Martin Clarke
(@MartinClarke165) reported
from
Birmingham, England
@virginmedia EVERY DAY my wifi drops. Morning and again in afternoon. My son is online with his teacher and my wife is online on calls. Thanks for the letter of price increase for rubbish service! SORT THIS OUT!#poorcustomerservice #virginmediadown #TeachingOnline
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Stuart McCullagh
(@stumccullagh) reported
from
Solihull, England
@virginmedia wifi down yet again B37 area 1 hour on hold cut off again!
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Griff
(@GriffPlays) reported
from
Birmingham, England
Streams delayed due to @virginmedia being absolute dog ****.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Martin Allen
(@martinallen78) reported
@MartinSLewis As usual though @virginmedia having the trousers down for existing customers. When can we get the same rules as insurance that existing customers don't get robbed (I'm £45 a month with virgin but no phone line and wouldn't be allowed this deal) nice MSE gets a kick back though.
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Jill
(@J1llNad1ne) reported
@Ace007Mac @virginmedia Had the same problem but different supplier. Was told that it was the wiring in my house. Said it was £50 to send an engineer out so I arranged that only to find out that it was indeed their equipment that was faulty. New router and box and voilà all working again.
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Haroon Rashid
(@free_radical420) reported
@SkyHelpTeam No thanks. Lol. Unless you can get in touch with @virginmedia and tell them to hurry up and fix the broadband in my area 😝
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owen southworth
(@obpls1995) reported
@virginmedia I need help with 1 filing a complaint of discrimination against the employee who was and I quote very sorry that he was caught being offence to a disabled customer 2 I would like u to sort my landline out that iv paid for over 2 months but hasn't worked.
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Laney-lane81
(@laney0110) reported
@virginmedia It was a lady in customer relations
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Adnan Khan
(@akhan1994) reported
@virginmedia that the issue would be resolved by 6pm today. I’ve now received another update saying it’ll be done tomorrow at 4. What’s the issue? Why are your engineers incompetent to fix the problem? People are working from home and have to spend additional money travelling to
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Adnan Khan
(@akhan1994) reported
@virginmedia - it’s been 2 weeks since I’ve been having issues with my wifi and each day your engineer has been in the area to “fix the issue” and nothings been resolved. After speaking to Samuel, the manager in customer service, he opted me into updates and confirmed
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Chris Kalsi
(@Chris_Kalsi_1) reported
@virginmedia I am honestly getting frustrated with the broadband service, my wifi has gone down again! It is affecting my day as I have to work from home.
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Ian Ramsey
(@IanE84) reported
@virginmedia Nope. Tried all sorts to resolve my issues. No luck. You've also taken money from my account you're not entitled to and refuse to provide a refund #virginmedia #terrible
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Sinéad NÍ h-Óra
(@Scutcheen) reported
@virginmedia We have signed consent to help get her affairs in order