Virgin Media outages and service status in Smethwick, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Full Outage Map
- Virgin Media generated 1 outage signal in the last 24 hours around Smethwick, including 1 direct report.
- The most common problems reported in this area mention Internet, Wi-fi, and TV.
- The most recent signal from this area was received Apr 7, 7:19 PM GMT+1.
- Internet (43%)
- Wi-fi (29%)
- TV (14%)
- Phone (14%)
The latest reports from users having issues in Smethwick come from postal codes B67 and B66 .
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Problems in the last 24 hours in Smethwick, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Smethwick, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
April 8: Problems at Virgin Media
Virgin Media is having issues since 04:20 PM GMT. Are you also affected? Leave a message in the comments section!
Live Outage Map Near Smethwick, England
The most recent Virgin Media outage reports came from the following cities: Birmingham, Tamworth, Oldbury, Smethwick, Wolverhampton, Walsall, West Bromwich, Dudley, Wednesbury, Bilston, Solihull, Willenhall, Rowley Regis, Halesowen, and Stourbridge.
| City | Problem Type | Report Time |
|---|---|---|
 Birmingham
|
Internet | 17 minutes ago |
|
Birmingham
|
Wi-fi | 1 hour ago |
|
Birmingham
|
TV | 5 hours ago |
|
Tamworth
|
Wi-fi | 11 hours ago |
|
Oldbury
|
Internet | 16 hours ago |
|
Oldbury
|
Wi-fi | 20 hours ago |
Nearby cities with recent reports
2 recent signals
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Smethwick, England
Latest outage, problems and issue reports in Smethwick and nearby locations:
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james avfc (@jamesgrvilla) reported from Birmingham, England@virginmedia could someone please get in touch with me as our broadband is going down at least every other day and it’s not good enough
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Ian Dodd (@VINCIFMIanD) reported from Bromsgrove, England@virginmedia There seems to be an issue with your WiFi in Perton (Wolverhampton WV6). The problem has gone from intermittent, to no reception at all.
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Ashley Robert Scrivens (@AshScrivens) reported from Birmingham, England@virginmedia I haven’t really got anywhere, I wanted ideally to discuss the process I went through and what I was advised online placing my upgrade. I have contacted CD via text but i have just been told nothing can be done and pick a new tariff! Struggled to try raise a complaint also...
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Steve Galloway (@jedimasterob1) reported from Wolverhampton, England@virginmedia Yes, it has since been resolved. This is not the first time I’ve had this issue and frequently not getting the speeds I am paying for. Not your happiest customer by any stretch of the imagination!
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nicola titley (@nickit81) reported from West Bromwich, England@virginmedia why am I not getting any help for the past 4 weeks for intermittent broadband when I call all I get is monitor for the next 24 hours I am getting no help whatsoever but you will want me to pay my bill on time your service and customer service is disgusting
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B67 dazza (@b67dazza) reported from West Bromwich, EnglandAgain @virginmedia your customer service makes me wonder how you survive as a business , I choose to wait to talk to someone as I have the time to atm and what happens as I patiently wait i get cut off .My deal is up soon youre on the back foot now to keep this customer
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Stuart McCullagh (@stumccullagh) reported from Solihull, England@virginmedia i give up now can't get through no broadband yet again I want my contract cancelled I'm paying for a service I never get! Will someone contact me I'm cancelling my direct debit not getting a penny more off me until i get broadband!
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Stuart McCullagh (@stumccullagh) reported from Solihull, England@virginmedia internet down again 6 days in a row now!
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Keats (@GameAndClay) reported from Dudley, England@virginmedia Thanks Virgin, it’s been emotional to say the least, I think Vouchers are a good way to say sorry @virginmedia as a new customer it says you value the trust i can put in to our future relationship. Thoughts?
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Liam (@jonesl90) reported from Halesowen, England@virginmedia hi, our v6 box keeps freezing/rebooting and having issues with recordings where they freeze and have to turn it off and restart it before it works again. Hard reset done tonight we couldn’t even turn box off using remote. Can you help please?
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Ashley Robert Scrivens (@AshScrivens) reported from Birmingham, England@virginmedia Sorry my tweet mentioned I contacted customer service via text. Asked for my complaint to be raised to a senior manager to discuss the upgrade process and wording, but was just offered a deadlock letter within 15 days! Not your procedure in your complaints code of practice..
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Bönes Esq. (@bonesjones) reported from Dudley, England@thesturge @bt_uk @virginmedia We dumped them 18 months ago, it was a nightmare. Good riddance to bad (very expensive) rubbish.
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. JAY! (@JamieEveriss) reported from Dudley, England@virginmedia can someone please advise me how I can make a complaint regarding a refund you owe me?
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Ashley Robert Scrivens (@AshScrivens) reported from Birmingham, England@virginmedia I have just switched my parents over to you for broadband along with their 2 mobiles and I have a pending broadband order to be installed next week for my new house. So I’m extremely disappointed in how I’m being treated, I may have no option to cancel the lot.
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Stuart McCullagh (@stumccullagh) reported from Solihull, EnglandI seem to speak to @virginmedia more than I do my kids , been on hold for just the 54mins now regarding the fast speed broadband i pay for but never get!
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Steve Galloway (@jedimasterob1) reported from Wolverhampton, England@virginmedia Yes, same issue as Monday evening and been advised no service until 11pm!
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Steve Galloway (@jedimasterob1) reported from Wolverhampton, England@virginmedia NO BROADBAND SERVICE AGAIN! 🤬
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Jason Hannon (@Jasonhannon85) reported from Solihull, England@virginmedia not sure who I’m supposed to be contacting on this but my phone service keeps going in and out is there a problem in Solihull?
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Jaymini Desai (@JayminiDesai) reported from Solihull, England@virginmedia am struggling to get through to anyone at virgin. It’s ridiculous. You have sent my SIM card to my old address and now I can not retrieve it or get in contact with you m. 2 hours on hold to be cut off. Messaged on chat and no response. Help!!!!!
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Nigel Campbell (@LegincBellion) reported from West Bromwich, England@virginmedia my broadband has been down since 7 am this morning, what’s going on?
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Dulcie Bradford (@BradfordDulcie) reported@virginmedia Yes it is frustrating I have been in daily contact with your messaging service from mid end of sept- mid Oct and clearly got nowhere. The advisors were told I would go back to ofcom and they were happy to just cut me off after saying they've cancelled for me 😠
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Dr Hairnanners (@dr_oculus) reported@virginmedia All seems well thank you checked a near by postcode and there were no issues reported so ran a full power cycle and normal service seems to have resumed
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Sean Moore (@SeaninPinner) reported@virginmedia That’s what I said in my tweet.TBH it’s pointless complaining as nothing seems to get done to improve things. Seriously looking at other options now. Need a service I can rely on
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OzyMike (@OzyMike) reported@virginmedia 1/2 How the HELL with the world working from home do I find out 9:30am when the broadband goes down that you are “improving the network in eh19...”.
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jazie (@fifacontentt21) reported@virginmedia Done this abouselty nothing helps it says everything is okay but I’m still having issues I don’t understand what you want me to do apart from these pathetic links
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Michelle Walters (@michism39) reported@virginmedia I have a few times this week. Over an hour on hold. Finally got through and was told nothing wrong with connection must be my devices, and can we charge you to fix them!! Funny how none of our devices work and issue is intermittent so that isn’t the issue. Half of area down.
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Andrew McKenna (@mckenna_DBL) reported@virginmedia Thanks for your help , do you have a contact number for this type of incident finding it hard to get in touch ?
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Jane Pont (@JanePont) reported@virginmedia @Ofcom already done that. My 2nd very old TiVo box is not working and no one is prepared to rectify the problem.still on hold, 29 minutes...
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Andrew McKenna (@mckenna_DBL) reported@virginmedia It’s not the upset it’s more a case that if anyone less astute were to be called the outcome could be horrific scam wise and I do wonder how the know I’m a virgin media customer ?
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VlcDLC (@VlcDlc) reported@virginmedia hey @virginmedia, we're having recurring intermittent drops from our broadband. Are there issues with the service in Leeds (ls7) or do we need a new modem?