Virgin Media Outage Report in Smethwick, Sandwell, England
Why is my Virgin Media service not working?
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Smethwick come from postal codes B67 .
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
Problems in the last 24 hours in Smethwick, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Smethwick, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
April 3: Problems at Virgin Media
Virgin Media is having issues since 12:20 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
- Internet (56%)
- Wi-fi (21%)
- Total Blackout (10%)
- TV (8%)
- E-mail (4%)
- Phone (2%)
Live Outage Map Near Smethwick, England
The most recent Virgin Media outage reports came from the following cities: Birmingham, Oldbury, Wolverhampton, West Bromwich, Walsall, Dudley, Wednesbury, Bilston, Solihull, Tamworth, Smethwick, Willenhall, Rowley Regis, Halesowen, and Stourbridge.
| City | Problem Type | Report Time |
|---|---|---|
 Birmingham
|
Internet | 20 hours ago |
|
Birmingham
|
Internet | 20 hours ago |
|
Oldbury
|
21 hours ago | |
|
Birmingham
|
Internet | 24 hours ago |
|
Birmingham
|
Internet | 1 day ago |
|
Birmingham
|
Internet | 1 day ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Smethwick, England
Latest outage, problems and issue reports in Smethwick and nearby locations:
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Ben Franklin. (@benavfcfranklin) reported from Dudley, England@virginmedia You can stick that. I suggest you fix the connection I’ve been having for weeks now, I can’t even load anything on my phone in the rook directly below. Before you ask I’ve done all the tests too then never heard back from you.
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Barney Scholefield 🌈 💙 (@BarneyUoB) reported from Birmingham, England.@virginmedia not your fault, but can you do more to stop the scammers? @NatWest_Help 🙏 thanks for prompt support! /2
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Adam (@adam_jordan112) reported from Birmingham, England@virginmedia I’m absolutely disgusted with the mobile messaging chat. I have been trying since 11:30am to speak to an advisor and still not getting anywhere. I’d now like to cancel my new order as I am disgusted with the customer service for a new mobile customer!!!
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Gary Stevens (@GaryStevens94) reported from Curdworth, England@virginmedia @JamesMartin013 Same issue. As has previously been stated, this has been going on for weeks. Any chance of actually fixing this ?!!!?!
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Mark Cottrill (@Markycot) reported from Solihull, England@virginmedia Absolutely atrocious customer service! Waited for my Hub 4 to arrive as we are now paying for highest broadband, it arrives and has wrong power cable inside, phoned to sort, on hold for 20 mins then speak to someone who has IT issues and has put us on 40 mins hold!
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Nickins (@ninsull) reported from Solihull, England@virginmedia how can you spend nearly an hour on two phones to report a problem with no one picking up. Yet ask me if il refer you. @next stop I’m cancelling my contract.
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Stuart McCullagh (@stumccullagh) reported from Solihull, England@virginmedia how the hell do I get an email from your company trying to reset a password on the app? All i want (for the last year) is working wifi engineer out last monday said i need a booster no help on phone or app or this absolutely shocking!
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Adam (@adam_jordan112) reported from Birmingham, England@virginmedia has your mobile online order website gone down? It keeps telling me to message or ring to order?
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victoria nicholson (@bicovico) reported from Solihull, England@virginmedia shocking service again today
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Patrick Barnes (@PatrickBarnes17) reported from Birmingham, England@virginmedia I called 2 days ago, saying I wanted to leave, lady tried to say due to COVID other co. Not going into homes. First co.Called can fit when needed. Told only way to cancel contract is to call- last two days called about 10 times all staff busy call. How do I cancel?!
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Mercedes Hodson 👷🏻♂️💁🏼♀️ (@mercede72928186) reported from Wednesfield, England@virginmedia Iv been having issues with my internet connection I believe I need a new box Iv had this box now for some years is there a number I can ring to get this sorted. Thank you.
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byron parsons (@byronparsons05) reported from Solihull, England@virginmedia is there any issues with internet today? It’s been down for three hours now
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Liane Denton (@Crazikat2002) reported from Birmingham, England@virginmedia Yes there are issues but seriously everyday issues with your service. Clearly I am not getting the service I am paying for it what what promised when I switched to you. I would like a call and a solution to this problem
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byron parsons (@byronparsons05) reported from Solihull, England@virginmedia can you help! Or be the useless internet provider you have been for ages!!!!!! No ******* internet is 12!!!!!! ******* joke
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Steve Walters (@SteveWa13630733) reported from Wolverhampton, England@virginmedia Seems to be a problem with your website - have not been able to sign in to My Virgin Media Account or emails all day . Any ideas? Help?
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adi (@adiDev0) reported from West Bromwich, England@virginmedia and the broadband has gone down again. Every day around midday. Phone app has problems reaching servers, web service status says my broadband is good. Router flashing or sorts of green lights.
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Karl Hall (@Karlos26899) reported from Birmingham, England@virginmedia 30 day notice submitted and a very disappointed now to be ex-customer!!
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Stuart McCullagh (@stumccullagh) reported from Solihull, England@virginmedia Yes i have , i cant get through to anyone as i was advised to go on the ap, ive requested a new password still waiting! I wanted to leave because of these problems was talked into having adeal as long(as I've stressed) the wifi was sorted even now writing this im using my phone
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Liane Denton (@Crazikat2002) reported from Birmingham, England@virginmedia It’s not the WiFi, I am hard wired into to the router. So there is no excuse for this poor service.
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Stuart McCullagh (@stumccullagh) reported from Solihull, England@virginmedia Internet down again (had engineer here Monday). Cut off after a 62 minute wait! Tried the app won't let me log in as my password is wrong and it hasn't sent me any new password link (2 hours ago).
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Dan (@1978dmc) reported@virginmedia @VirginMediaCorp can you chase up a complaint I made about mis-selling and poor customer service please. Was told I would hear in 72 hrs but that was 12 days ago or because it was about customer service would they have already binned it?! Can supply complaint ref no.
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Kim Marie Lennon (@Kimmlennon) reported@Matthew_Wright @virginmedia Change to @bt_uk. Never any problems.
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Sean Jones (@TheRegista56) reported@virginmedia Now I can’t access the hub page at all over 3G - which I am having to do as my WiFi has completely stopped working. But I can’t fix this because the hub settings webpage won’t load. Stranded.
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Georgina Elston (@GeorgieElston) reported@virginmedia @virginmedia absolutely horrible service. The virgin media cable was laid across a walk way / driveway where people could trip over it and cars are driving over it and you won't send an engineer even though its clearly dangerous!
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Chelsey (@DigitalDoodler) reported@sayfulyg Just had a very pleasant chat with Kevin @virginmedia - seeing if theres anything he can do to change my mind (nope) buuut he did mention it sounded like I needed an engineer to come and check out our signal settings and box. Wish they'd offered that before! Maybe worth a shot?
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Ria (@RiaBlackmore) reported@msb1302 @virginmedia The app told I need a booster based on the strength of signal in my kitchen; the hub is literally in the room next door to the kitchen so you can imagine how bad it is upstairs
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Shivaji Joy (@JoyShivaji) reported@virginmedia Also I have intermittent fault on WiFi, keep cutting off. Called few times, re set hub, still not working properly. Also few nuisance calls from abroad stating my security settings incorrect and need to set up, while asking the account number they cut off.
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Andy Neale (@Sparra06_) reported@virginmedia shocking customer service, No option on website to downgrade package, link from text doesn’t give same option. When finally get through to talk I got cut off. My complaint hasn’t been answer within 28days as suggested in email !!!! Just quick enough claiming DD
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Hobbits Wife 💙 (@HobbitsWife) reported@virginmedia Thanks can you point me to your website where this text service number is displayed? If so I’ll use it, if not, I won’t.
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Georgina Elston (@GeorgieElston) reported@virginmedia @virginmedia absolutely horrible service. The virgin media cable was laid across a walk way / driveway where people could trip over it and cars are driving over it and you won't send an engineer even though its clearly dangerous!