Virgin Media outages and service status in Smethwick, England

Problems in the last 24 hours in Smethwick, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Smethwick, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Smethwick, England

The most recent Virgin Media outage reports came from the following cities: Tamworth, Birmingham, Oldbury, Wolverhampton, Kidderminster, Brierley Hill, Solihull, Walsall, Sutton Coldfield, Halesowen, West Bromwich, Streetly, Smethwick, Dudley, and Wednesbury.

City	Problem Type	Report Time
Tamworth	Total Blackout	4 hours ago
Birmingham	Internet	8 hours ago
Oldbury	Internet	12 hours ago
Birmingham	Wi-fi	14 hours ago
Wolverhampton	Internet	15 hours ago
Birmingham	Internet	1 day ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Smethwick, England

Latest outage, problems and issue reports in Smethwick and nearby locations:

• 
  Stuart McCullagh (@stumccullagh) reported 1 minute ago from Solihull, England

  @virginmedia hi I was on a web chat last Sunday my TV was meant to be fixed by yesterday but it’s still not working & my other box is playing up now as well as the internet it’s been a month now & im paying a lot of money for a service I’m just not getting

• 
  jordy (@jordyanslow1) reported 5 minutes ago from Dudley, England

  @virginmedia any chance of an update regarding the outage in my local area regarding internet connection? It’s been down 2 days straight!

• 
  Satish Danny Paul (@________Danny) reported 6 minutes ago from West Bromwich, England

  @virginmedia I called cust serv today after logging complaint on 26th Nov and hearing nothing back. cust serv asked me to request my data and voice calls. listen to it myself and then send proof of being missold a contract/virgin error, so virgin can then resolve the matter and complaint

• 
  Gordé 🦩 (@ReissOmari) reported 6 minutes ago from Birmingham, England

  @virginmedia Hi, I’m getting around 80mpbs now, should be 350 though, when I try and test it says there’s a problem in the area, but no further information

• 
  Shelly (@shelleex5) reported 17 minutes ago from West Bromwich, England

  @virginmedia red button not working again!! @skytv, does yours work? #FedUp missing baggies after my shift 😪

• 
  Gordé 🦩 (@ReissOmari) reported 17 minutes ago from Birmingham, England

  Mad that I pay £71 a month for 350mbps for @virginmedia Broadband for them to only supply me with 40mbps, internet is barely moving, can’t even load basic web pages on my MacBook or phone. Problems in the Birmingham area?

• 
  Stuart McCullagh (@stumccullagh) reported 24 minutes ago from Solihull, England

  @virginmedia hi I’ve had an ongoing complaint since September, I’ve had an email to contact yourselves but the phone number is getting me nowhere , is there another way of contacting the complaints dept?

• 
  ch Saqib (@saqibsvideos) reported 25 minutes ago from Birmingham, England

  @virginmedia Sending me over bill again and again n customer service is even more worst

• 
  SorachiTim (@PolymathTim) reported 25 minutes ago from West Bromwich, England

  Zero Internet connectivity from @virginmedia now for pushing 12 hours. Resetting and/or powering down the hub does nothing, the diagnostic and fault tools just go round and around in an ever more boring circle. #LightningSpeedFarce

• 
  Evan Davis (@EvanD) reported 27 minutes ago from Solihull, England

  @virginmedia Just called your offshore call centre regarding my internet connection. I’m having the same issues as I had when I got a £154 credit from you. /1

• 
  𝚋𝚎𝚝𝚑 (@beffycuk) reported 28 minutes ago from Dudley, England

  @virginmedia Yes, and every-time it says no issue, when there clearly is! It interferes with everything, the hive, the tv everything! Really considering going elsewhere.

• 
  Jot Shoker (@jot_shoker) reported 35 minutes ago from West Bromwich, England

  I purchased @virginmedia high speed wifi but they are not giving a proper service We are totally frustrated

• 
  shanny C 🌹 (@_shannonC) reported 40 minutes ago from Solihull, England

  @LenFPS @virginmedia they don’t care. it only happens 7pm onwards but will happen until the next morning so I can’t stream or anything. and they’re telling me to write on a forum as if that will fix it😤

• 
  Rachael Barker (@rachmadmank) reported 42 minutes ago from Solihull, England

  @virginmedia What is the point I would like to speak to a human being shocking service Definitely will not be staying with you 4 weeks if not more with no information regarding this matter Not consideration for others

• 
  Chris Psaras (@chrispsaras) reported 45 minutes ago from Dudley, England

  @virginmedia no broadband since yesterday afternoon, told engineers were on route but still no update. Your offshore call centre is also unhelpful and not able to offer any further information. Please can you help?

• 
  iamscorchy (@iamscorchy) reported 45 minutes ago from Wednesfield, England

  @virginmedia Experiencing issues in your area there is a technician in the area but still doesn't explain why my routers fans go really loud and disconnected from everything I have to keep resetting to get it back to normal then on top get "issues in my area" like always

• 
  duggystone radio (@duggystoneradio) reported 55 minutes ago from Swindon, England

  Well hope @virginmedia and .#o2 get their act together it’s been shocking this week for robust network Had to kill the show this am could not even do audio stream Shocking we’ve got #duggysfest in may ….

• 
  Beard Punk (@BeardPunk) reported 55 minutes ago from Birmingham, England

  @virginmedia Rebooted several times. Wi-Fi works fine, it’s just the VPN. Automated message says there’s still an issue.

• 
  Steve Lees (@measlewolf) reported 56 minutes ago from Dudley, England

  @virginmedia I’m currently on hold. My mum is in her 70’s and waited in for an engineer only for them to send a text 10mins before to say you were coming in the 26th. The original appointment was the 21st and her TV service has been down for well over a week.

• 
  Yvonne 💙 (@Momrocks50) reported 57 minutes ago from Birmingham, England

  Excuse me we pay enough for a "cough" service where is it? #virginmedia

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Paul Parkin (@kingoftheshed) reported 60 seconds ago

  @virginmedia What? On and off for the past 8 days? It just went down again 5 minutes ago. Fix it and compensate me let me leave.

• 
  Jack Gilpin (@jackgilpo) reported 1 minute ago

  @virginmedia I’ve been doing that every day for over a week, you need to fix the problem it happens the same time every day

• 
  DC (@debs_crawford) reported 3 minutes ago

  @virginmedia can someone contact me, I’ve verified my email six times and it still takes me back to verify email page and I am not able to login

• 
  Howard Martin 💚 (@HJMKent) reported 6 minutes ago from Kidderminster, England

  @virginmedia Can you please explain why, when I renewed my package in March you reduced my last invoiced bill to reflect the change & took by DD what you said you would! Now you say you will suspend my service because I underpaid? You took what you wanted!

• 
  Adz (@MrAdz259) reported 7 minutes ago

  @virginmedia I was informed by a customer service rep, that my service would be disconnected on April 16th, after notifying on March 16th, that I had switched providers via one touch switch.

• 
  dustbin hoffman (@Dazzle72Nolan) reported 7 minutes ago

  @virginmedia why is my box suddenly experiencing problems nothing changed at my end and yes I have tried resetting etc

• 
  Eye of the the storm (@redjohnno1) reported 12 minutes ago

  @virginmedia 15years a customer, tried to renew 3 times. 3 times you did it wrong, given up and moved to sky. Your customer service is absolutely shocking and zero customer loyalty

• 
  Jack Gilpin (@jackgilpo) reported 13 minutes ago

  @virginmedia our broadband has been going down at the same time every day for well over a week…it’s usually fixed within a few hours but are you ever going to notice the trend and fix it properly? Not ideal when working from home!

• 
  Karen Cheney (@loubylou60) reported 16 minutes ago

  @virginmedia - so you’ve just cut me off after speaking to one of the operatives for 35 minutes. Terrible service

• 
  Lee Hustle Malone (ACC INACTIVE/NOT MONITORED) (@MaloneHustle) reported 16 minutes ago

  @heavyspoilers I think Virgin Media is down mate don’t sweat it.