Virgin Media outages and service status in Smethwick, England

Problems in the last 24 hours in Smethwick, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Smethwick, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Smethwick, England

The most recent Virgin Media outage reports came from the following cities: Birmingham, Halesowen, Wolverhampton, Tamworth, West Bromwich, Solihull, Sutton Coldfield, Stourbridge, Wednesbury, Bromsgrove, Walsall, Bilston, Dudley, Rowley Regis, and Brierley Hill.

City	Problem Type	Report Time
Birmingham	Internet	5 hours ago
Halesowen	TV	13 hours ago
Birmingham	Internet	16 hours ago
Wolverhampton	Internet	18 hours ago
Tamworth	Internet	18 hours ago
Birmingham	Internet	1 day ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Smethwick, England

Latest outage, problems and issue reports in Smethwick and nearby locations:

• 
  Steve Lees (@measlewolf) reported 3 minutes ago from Dudley, England

  @virginmedia I understand that your systems were down last night, which happens, but I’ve been on hold for 30 mins this morning. We have a text to say it’s resolved but it isn’t. I just need to speak to someone please.

• 
  Stuart McCullagh (@stumccullagh) reported 5 minutes ago from Solihull, England

  @virginmedia right I’ve had issues for nearly a month I’ve done the link there’s a problem with the TV box please can I speak to a human ? This is seriously taking the mick now

• 
  ch Saqib (@saqibsvideos) reported 7 minutes ago from Birmingham, England

  @virginmedia They haven't called me yet that's how bad you're

• 
  shanny C 🌹 (@_shannonC) reported 8 minutes ago from Solihull, England

  @LenFPS @virginmedia they don’t care. it only happens 7pm onwards but will happen until the next morning so I can’t stream or anything. and they’re telling me to write on a forum as if that will fix it😤

• 
  Stephen Bennett (@Stephen12857059) reported 9 minutes ago from Birmingham, England

  @virginmedia Nobody has called me and the WhatsApp chat is very frustrating and not dealing with the issue. This is very simple, I was sent contract paperwork with an agreed monthly fee of £86.75. Why have I paid two months of excessively higher payments. I should have left VM

• 
  Marianne Sommerville 🌻 (@MariannexS) reported 9 minutes ago from West Bromwich, England

  @virginmedia red button for the football not working again. @SkySports

• 
  Alex (@laticwolf) reported 16 minutes ago from Bradmore, England

  @virginmedia good work 👏🏼 issues with WiFi being down constantly as soon as £7.50 monthly bill increases comes in! Currently on hour 5 of no internet and not due to be fixed before 1am 🙃

• 
  Stuart McCullagh (@stumccullagh) reported 20 minutes ago from Swindon, England

  Any news on outages in B37? Also how do I get compensation for loss of svcs (inc my TV not working properly since September) @virginmedia

• 
  jen (@jenkin99) reported 23 minutes ago from Birmingham, England

  @virginmedia We had issuse with our service, and was told we would need new cables. We the new cables installed. They left cabels hanging in the garden which has since been removed. Our grass is ruined (I have photos) it looks like next doors cable are also under or grass????

• 
  Martin Wilkinson (@MartinWilko) reported 25 minutes ago from Birmingham, England

  @pipjcee @virginmedia And not working again in Brum! #VirginMediaoutage

• 
  Satish Danny Paul (@________Danny) reported 25 minutes ago from West Bromwich, England

  @virginmedia i logged another complaint 1 to 2 weeks prior and heard nothing back. i was advised by cust service a month ago not to log a formal complaint and log an internal complaint instead

• 
  shanny C 🌹 (@_shannonC) reported 26 minutes ago from Solihull, England

  @virginmedia haha you mean the same forum where they didn’t answer me for days last time, and they didn’t resolve anything???? waste of time. they told me to check the speed and check for area issues. absolutely awful customer service when i’ve been complaining about this for WEEKS now.

• 
  hayley chapman (@haychapperz) reported 28 minutes ago from Birmingham, England

  @virginmedia what is going on B31 5 still without Broadband & TV from 11am and now being told fix is 12pm tomorrow. I have been unable to work all day & now problem is going in to tomorrow. This is unacceptable & I hope refunds for loss of service will be applied to all accounts.

• 
  𝕔𝕙𝕒𝕣𝕝𝕠𝕥𝕥𝕖🧸 (@charlwalden) reported 35 minutes ago from Halesowen, England

  @virginmedia how am I supposed to book an engineer? There are issues with the quick start installation I have and need an engineer to set it up for me

• 
  ch Saqib (@saqibsvideos) reported 47 minutes ago from Birmingham, England

  @virginmedia I did, and told them everything what's been happening they goes we will sort out and I still getting emails from virgin I don't know why and problem is still there and bill getting delayed which I been told them about that and its keep happening since January

• 
  Howard Martin 💚 (@HJMKent) reported 48 minutes ago from Kidderminster, England

  @virginmedia Can you please explain why, when I renewed my package in March you reduced my last invoiced bill to reflect the change & took by DD what you said you would! Now you say you will suspend my service because I underpaid? You took what you wanted!

• 
  Shelly (@shelleex5) reported 48 minutes ago from West Bromwich, England

  @virginmedia red button not working again!! @skytv, does yours work? #FedUp missing baggies after my shift 😪

• 
  Robin 🤘🏻 (@RobinB1971) reported 51 minutes ago from Solihull, England

  @virginmedia signed up for your new broadband and still waiting for the stuff to arrive. Apparently parcel is still at @YodelOnline main hub. This is the SECOND day I've cancelled things and waited for it to arrive as yet to no avail. WTF is going on!?! 🤬

• 
  TheBosz (@kolapoagunbiade) reported 51 minutes ago from Birmingham, England

  @virginmedia Unfortunately, you dont have a ticketing system or cobtact email to track issues, rather a phone system that requires you to wait forever to get through to an agent. A/c number: 095063606. I was charged x2.5 of what i was tp pay.

• 
  Simon Neale (@nealesj) reported 54 minutes ago from Swindon, England

  It looks like @virginmedia name servers are not accessible so no DNS records can be resolved. A major outage for their services. Seems to be no comms from them. @BBCNews are you aware? #VirginMediaDown #VirginMedia

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Denise Swif5 (@DeniseSwif5) reported 4 minutes ago

  Virgin media Day 18 no service #jokers

• 
  Berk (@trapdoor456) reported 5 minutes ago

  @BigBadWolf137 @virginmedia Yeah, 14 day cooling down period 👍

• 
  Harry Ashton (@TheHashton) reported 10 minutes ago

  @DeviateDefiant @virginmedia @MoneySupermkt I regularly threaten to cancel on renewal, instead of paying £80-85+ or whatever they want me to pay I get it for £30ish. I've been doing that for a decade now but it's just annoying if you miss a month or so. Gonna look into Openreach through

• 
  Moots (@JJMootts) reported 11 minutes ago

  I swear @virginmedia have to be the most frustrating company to deal with ever!! Absolutely useless customer service.

• 
  Robson Ramalho (@Rp61Robson) reported 12 minutes ago

  Tired of paying for multiple subscriptions like Sky, BT Sport, Virgin Media, Now TV, Amazon Prime, Disney+, Apple TV+? I have got the solution. This IPTV @8k_World_Iptv14 offers: • 300,000+ live channels • 65,000+ VODs • PPV events • Netflix • 78,000+ movies

• 
  🌈april🐾 (@77razr) reported 22 minutes ago

  Im back online. Spent hours troubleshooting our new router which was only doing Ethernet and not wireless. I lug my pc downstairs to check the settings. OUR PRINTED PASSWORD IS MISSING TWO ******* CHARACTERS **** VIRGIN MEDIA **** YOU

• 
  Asha rollawin (@quizrollawin) reported 22 minutes ago

  @virginmedia I'm a former customer and want to make a complaint but this isn't possible online without having a VM account - so how can people complain as former customers who are owed money?

• 
  fran (@Jolilfred) reported 22 minutes ago

  @LapChallenge The commentators are the worst I’ve ever heard, just talk waffle. Also see more of them than the actual sports. Where’s the options to watch different events? I thought it was an option but doesn’t work for me at all on virgin media annoying af

• 
  Adrian Weale (@Edeaulx) reported 22 minutes ago

  It's becoming increasingly clear that @VirginMedia customer service is based on the premise that if you make it excruciatingly difficult to make a complaint and then follow it up, people will simply not bother.

• 
  Jo (@WhitmoreJo) reported 23 minutes ago

  I'm on call to one of your sales team and trying to cancel phone and tv and just have broadband but I'm being told that's not ok and I can't? @tradingstandards @virginmedia @virginmedia