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Virgin Media

Virgin Media Outage Report in Smethwick, Sandwell, England

Why is my Virgin Media service not working?

No problems detected

If you are having issues, please submit a report below.

The latest reports from users having issues in Smethwick come from postal codes B67 .

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Full Outage Map

Problems in the last 24 hours in Smethwick, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Smethwick, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  • 56% Internet (56%)
  • 21% Wi-fi (21%)
  • 10% Total Blackout (10%)
  • 8% TV (8%)
  • 4% E-mail (4%)
  • 2% Phone (2%)

Live Outage Map Near Smethwick, England

The most recent Virgin Media outage reports came from the following cities: Birmingham, Wolverhampton, Oldbury, West Bromwich, Walsall, Dudley, Wednesbury, Bilston, Solihull, Tamworth, Smethwick, Willenhall, Rowley Regis, Halesowen, and Stourbridge.

CityProblem TypeReport Time
Birmingham Internet 4 hours ago
Birmingham Internet 15 hours ago
Wolverhampton Internet 16 hours ago
Birmingham Wi-fi 16 hours ago
West Bromwich Internet 1 day ago
Birmingham Internet 1 day ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Smethwick, England

Latest outage, problems and issue reports in Smethwick and nearby locations:

  • bettyboobypants
    anna_banana (@bettyboobypants) reported from Birmingham, England

    @virginmedia please can some one help! My mom has a phone with you but is hopeless with acc info and passwords, she has tv, phone and internet package with you. She is trying to upgrade her phone as the one she has isn’t working/ charging properly.

  • daveshep1
    Dave Shep (@daveshep1) reported from Solihull, England

    @virginmedia @grimegran Bad timing @virginmedia marketing given your Broadband is down across most of Solihull 😔😔

  • daveshep1
    Dave Shep (@daveshep1) reported from Solihull, England

    Wow...!! This appears to be B90, B91 & B92 - @virginmedia you need to get this fixed ASAP - this is no doubt human error to cause issues at this scale - either that or you need some help with your network topology - let me know 😉

  • MrAStarz
    Ashley Brian Wright (Starz) (@MrAStarz) reported from Birmingham, England

    @virginmedia Wifi and TV down again for the 5th day in a row. Thinking of leaving at this point, I'm absolutely disgusted! 🤬

  • kittykatrollins
    Helen Rollins (@kittykatrollins) reported from Birmingham, England

    @virginmedia phoned last week re my blueyonder email account. I can’t refresh it on my laptop or on my phone. I was told it would be fixed. I’ve tried contacting again to no avail. I understand staff are limited at the mo but would like to know when this issue will be resolved

  • midwifephd
    Roisin Bailey (@midwifephd) reported from Birmingham, England

    @amesmorton48 @virginmedia They're the worst.

  • troublewithdata
    Will Riley (@troublewithdata) reported from Solihull, England

    @virginmedia You say there’s no issue but our WiFi has been up and down like the flipping Assyrian empire all day. Very cross!!

  • Markycot
    Mark Cottrill (@Markycot) reported from Solihull, England

    @virginmedia the internet quality has been appalling today, went down including TV for over an hour earlier and now the speeds down at less than 5mb a second!! Please give reasons and a time for fixing!

  • stumccullagh
    Stuart McCullagh (@stumccullagh) reported from Solihull, England

    Have to say your internet & TV have been awful can't get anything again your call centre cut me off after 57 minutes of waiting! @virginmedia

  • chrisgdack
    Chris Dack (@chrisgdack) reported from Solihull, England

    Experiencing a major @virginmedia outage! Managing a WebEx class via phone 😉 #wontbebbeaten

  • daveshep1
    Dave Shep (@daveshep1) reported from Solihull, England

    @virginmedia Looks like most of the Broadband is down in B91 - not showing on your website but tests and local feedback from friends/family suggests this is across entire B91 postcode - can you please fix ASAP 👍🏻

  • dan04harris
    Dan Harris (@dan04harris) reported from Walsall Wood, England

    @virginmedia Hey @virginmedia I was expecting to receive call today at 12pm from somebody called John but I’m still waiting. Really starting to annoy me how bad your customer service is being!

  • isamutlib
    Isa #StayHomeSaveLives (@isamutlib) reported from Birmingham, England

    It's actually tragic how bad @virginmedia broadband has gotten over the last few days. Hope we are refunded for this period of shocking internet coverage. Still think it's the best service but need to sort out current issues.

  • WadrupR
    Rob Wadrup (@WadrupR) reported from Solihull, England

    @virginmedia once again my broadband and tv are not working I’m paying a full package for this and even sky sports with nothing on. How many times this month alone.

  • amesmorton48
    Amy Morton (@amesmorton48) reported from Birmingham, England

    Listen up @virginmedia Customers will be leaving in droves if you don't sort it out. Cannot work from home with such rubbish service & contract restrictions.

  • Uma1r_F1
    Umair Ansari (@Uma1r_F1) reported from Solihull, England

    @virginmedia internet is down in Solihull and apparently across the West Mids...please sort this out ASAP!

  • dan04harris
    Dan Harris (@dan04harris) reported from Walsall Wood, England

    Hi @virginmedia was expecting to receive call today at 12pm from someone called John but we still waiting. Really getting annoyed at how you are treating us! 14 years of being a loyal customer and being treated like this! Your customer service and bereavement team are the worst!

  • NearLegalJones
    H (@NearLegalJones) reported from Dudley, England

    @virginmedia Hi. After regularly berating one of your business rivals ref broadband I’m disappointed to be now asking you how to make a (polite) written complaint about an installation at my home. I think you have a staff training issue.

  • EmmaJCasey
    Emma Casey (@EmmaJCasey) reported from Birmingham, England

    @virginmedia sort out the damn WiFi - so many people pay ALOT for your terrible service & here I am (and many others) using my data from @ThreeUK 🤯 #sortitout #virginmediadown #whatarewepayingfor

  • troublewithdata
    Will Riley (@troublewithdata) reported from Solihull, England

    @virginmedia your internet once again down in Solihull

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • NATO_chrisjm
    Chris Morris 🏳️‍🌈🏳️‍⚧️ (@NATO_chrisjm) reported

    @virginmedia Seems like planned upgrades, but it does seem odd that I have to contact your company via twitter to get the number when that page exists. I have noticed in the past that it's frequently down and or doesn't seem to have been improved despite the recent redesign of the page.

  • ClassACT31
    Adam (@ClassACT31) reported

    @virginmedia any idea when fibre internet will be restored in CT8 area. Went down around 8:30 this morning and is still down! Fortunately we still pay for our old service provider as your service is so unreliable!

  • CharBorley
    Char Borley (@CharBorley) reported

    @virginmedia I’ve ring up and it’s stated my area has a reported fix time of 5pm. You’ve cost me a small fortune today being unable to work and made me look extremely unprofessional and jeopardized my job as I was given no warning about this.

  • Andrew_Goulding
    Andrew Goulding (@Andrew_Goulding) reported from Spelthorne District, England

    @virginmedia how can you fine me for being unable to take VM with me to my new home because you don’t cover that area, and even though I was giving 30 days notice but under contract for 7 more months, maybe we should check first with the holy VM, discussing service

  • 16stanzas
    Eleanor Livingstone (@16stanzas) reported

    @virginmedia @virginhelp And now it's off again. We suspect this is linked to dozens of Open Reach vans digging up cables in this area each time our Virgin broadband goes down but no-one is telling us anything or warning when we might lose our connection.

  • _KXIV
    •KvRxM• (@_KXIV) reported

    @virginmedia I’ve had the worst up and down internet since Friday. The technician hasn’t been able to do anything and I can barely work without losing connection! Help?!

  • rosstimson
    rosstimson@bsd.network (@rosstimson) reported

    There is a huge Virgin Media outage by the sounds of it, wonder if this is related, as in they use Virgin as their ISP at their data centres or something.

  • Jakeabbutt
    Jake (@Jakeabbutt) reported

    @TwyfTiger @virginmedia Did you manage to fix it in the end? We're having similar issues

  • peteclase
    Peter George (@peteclase) reported

    @virginmedia No. Still "503 - Service Unavailable".

  • SuziGuy
    Susan Guy (@SuziGuy) reported

    @virginmedia No. Its currently all working again but that was the third outage of today