Virgin Media Outage Report in Smethwick, Sandwell, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Smethwick, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Smethwick and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (20%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Smethwick, Sandwell, England
The most recent Virgin Media outage reports came from the following cities: Oldbury, Birmingham, Walsall, Rowley Regis, Tamworth, West Bromwich, Dudley, Stourbridge, Wolverhampton, Brierley Hill, Bilston, Solihull, Sutton Coldfield, Wednesbury and Cradley Heath.
| City | Problem Type | Report Time |
|---|---|---|
 Oldbury |
Internet | |
| Birmingham |
Internet | |
| Walsall |
Total Blackout | |
| Birmingham |
Total Blackout | |
| Birmingham |
Internet | |
| Rowley Regis |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Smethwick, England
Latest outage, problems and issue reports in Smethwick and nearby locations:
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Daniel Giacaman
(@dgiacamand) reported
from
Birmingham, England
@virginmedia My broadband it's not working. Yesterday around 1am stoped working.
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Emma Neachell
(@thephdrunner) reported
from
Birmingham, England
When you’re trying to work from home and your @virginmedia broadband just ‘dies’ without any warning. Please don’t let this be the start of months of issues again 🙁
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𝕠𝕠𝕗𝕥𝕓𝕓𝕫 🦊
(@ooftbbz) reported
from
West Bromwich, England
@virginmedia It’s back up now thanks, was down for about 2 hours 🥰
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Victoria Leonard
(@Vix_Leonard) reported
from
Birmingham, England
@virginmedia @Leyjay17 Same for us also B31 hope you will be refunding those of us who have been without service since yesterday afternoon and according to your online info will be until this afternoon. I am unable to work. 😡
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Smartlyte
(@Smartlyte) reported
from
Birmingham, England
@virginmedia no internet, no support, what a disgrace
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liz fox🦊
(@lizzyhappyfox) reported
from
Dudley, England
@virginmedia Yes same issues i'm afraid,no broadband,no information on tv,no recording of any programmes,virgin box flashing.
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David Sheppard
(@davesheppard72) reported
from
Solihull, England
@virginmedia the attitude of your call handler this evening when I called to cancel my contract proves me right to go back to @SkyHelpTeam
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Ken Hawkins
(@BlytheMatters) reported
from
Solihull, England
Patience with @virginmedia getting tested again. And of course, when broadband is down my data is being charged
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julie
(@Brummie_Girl) reported
from
Birmingham, England
Hey @virginmedia really pleased you are supporting #SaferInternetDay but it’s a bit extreme to shut down our internet and tv completely!!! No service at all 😫
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Mark Steadman
(@iamsteadman) reported
from
Kings Heath, England
@virginmedia Just want to see a service status page, like broadband companies have. 🙂
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Deb Lord
(@Deblord1) reported
from
Solihull, England
@virginmedia I posted the complaint to the address given on the website. It’s not my account and I have few details to enable me to register online.
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gez
(@gezjb) reported
from
Birmingham, England
@virginmedia you couldn’t get your customer service any worse if you tried ! Shocking
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Jordon Alexandria
(@Jordi_Amor) reported
from
Birmingham, England
@KellyGroupLtd @virginmedia Almost 6 months on and my complaint/claim remains unresolved. Despite being advised I would be reimbursed for damage caused to my home after VM install, I remain out of pocket! #poorcustomerservice #npsfail #dissapointing
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Nigel Walters
(@walters_nigel) reported
from
Birmingham, England
Still no service @virginmedia in the B38 area this is disgusting and we should have some compensation
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john giles
(@GiLESzzzzz) reported
from
Walsall Wood, England
@virginmedia I also have been trying do do live chat but that doesn't work either
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liam⚽️
(@liam_S126) reported
from
Birmingham, England
@virginmedia your v6 box is actually awful
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j7b7
(@Jeanybabesb) reported
from
Walsall Wood, England
Have been with @ThreeUK since 2005...15 years and the service has just got worse...time to switch! What you got @EE @virginmedia @O2
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George Kafetzis
(@Georgekafetzis) reported
from
Cheslyn Hay, England
@VirginMedia the worst customer service known to mankind. I do not know how they say in business.
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Mark Steadman
(@iamsteadman) reported
from
Birmingham, England
@virginmedia Hey, turns out you never DMd me. It was a scam artist and I narrrowly avoided getting my card details stolen (although I did give away my home address before I checked the username). That’s not on you; but thought you should know.
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𝕠𝕠𝕗𝕥𝕓𝕓𝕫 🦊
(@ooftbbz) reported
from
West Bromwich, England
@NeoThe1_ @virginmedia Ugh ours has been down for about an hour now 🙄
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Ski, Hike & Bike
(@DebbieRosey) reported
@virginmedia Looks like Virgin Media are not interested in retaining us as a customer then! #poorcustomerservice
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The ubiquitous chap. 💜
(@Ubiquitouschap) reported
@virginmedia Will our notification of cancellation be accepted if we can't contact you? Hope so as we cannot get to speak to anyone from virgin!! Hopeless customer service!!
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Scotch Mist
(@totteringby) reported
@virginmedia How would I do that? There is no way of getting through.That's why I want to know how to make a formal complaint so that I can then refer it to ofcom. I'm paying all that money and I don't even have a reliable email service
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***** HB
(@dirty_hb) reported
@virginmedia So far •not told contract was extended for change in package •I had to keep contract even though I'd moved •Then I could cancel as I'd moved but..not in fact cancelled now unpaid bills #WeReallyDontGiveAF @virginmedia
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CEO Of JelloCoom.org
(@SkinnyQu33n_) reported
@virginmedia any update on when SO14 is due having their internet back. Had to work in the library today because of your service. An update would be nice.
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Kevin Tawton
(@Notwat57) reported
@virginmedia I complain about March 2022 price increase and you send me a reply about March 2021 and tell me the price increase is a discount ending - Not correct or true, the fact we lost 2xchannels and never were compensated for that and now face a tariff rise!
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Andy knight
(@andy912) reported
@virginmedia keep getting cutt off after an hour , your also ignoring my WhatsApp messages . Please just cancel my contract . Not interested in any deals . Just cancel it . Sort it out
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Alan
(@Allan96673636) reported
@virginmedia still four hours wait time for an agent, your company's an embarrassment. You shout from the roof tops how fast your broadband is. Get your customer service faster than 4 hours, you're a joke
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Iestyn
(@iestynpugh) reported
@virginmedia How can I cancel my contract? I’ve tried for 3 days to get through on your phone lines…
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Janet Neale
(@jerickan) reported
@virginmedia It's been 4 days now since my mobile phone has been a working phone. 'Emergency calls only' not good enough. When will this be sorted? Would phone, but....