Virgin Media

Virgin Media Outage Report in Smethwick, Sandwell, England

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The latest reports from users having issues in Smethwick come from postal codes B67.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Smethwick, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Smethwick and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Smethwick, Sandwell, England 01/17/2026 02:30

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (59%)

    Internet (59%)

  2. Wi-fi (18%)

    Wi-fi (18%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Smethwick, Sandwell, England

The most recent Virgin Media outage reports came from the following cities: Rowley Regis, Birmingham, Oldbury, Wolverhampton, Wednesbury, Walsall, Dudley, Cradley Heath, West Bromwich, Brierley Hill, Solihull, Tamworth, Redditch, Sutton Coldfield and Smethwick.

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City Problem Type Report Time
United KingdomRowley Regis Internet
United KingdomBirmingham TV
United KingdomBirmingham Total Blackout
United KingdomBirmingham Internet
United KingdomOldbury Internet
United KingdomBirmingham Wi-fi

Community Discussion

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Virgin Media Issues Reports Near Smethwick, England

Latest outage, problems and issue reports in Smethwick and nearby locations:

  • RobinB1971 Robin 🤘🏻 (@RobinB1971) reported from Solihull, England

    @virginmedia signed up for your new broadband and still waiting for the stuff to arrive. Apparently parcel is still at @YodelOnline main hub. This is the SECOND day I've cancelled things and waited for it to arrive as yet to no avail. WTF is going on!?! 🤬

  • ________Danny Satish Danny Paul (@________Danny) reported from West Bromwich, England

    @virginmedia I called cust serv today after logging complaint on 26th Nov and hearing nothing back. cust serv asked me to request my data and voice calls. listen to it myself and then send proof of being missold a contract/virgin error, so virgin can then resolve the matter and complaint

  • richardcbishop Richard C. Bishop 🏃‍♂️ (@richardcbishop) reported from West Bromwich, England

    @Damien_Clyburn @virginmedia They're appalling. I've had business version for 10 years. BT never miss a beat. Outstanding. Get rid of them.

  • charlwalden 𝕔𝕙𝕒𝕣𝕝𝕠𝕥𝕥𝕖🧸 (@charlwalden) reported from Halesowen, England

    @virginmedia how am I supposed to book an engineer? There are issues with the quick start installation I have and need an engineer to set it up for me

  • mrmjprice MJP - mastodonapp.uk/@mrmjprice (@mrmjprice) reported from Birmingham, England

    @virginmedia Async live chat (WhatsApp) sucks as you let me text you with a problem, let it sit for hours, then close it down if I don’t reply within 5 mins and repeat. I’ll just ignore all the comms.

  • Stephen12857059 Stephen Bennett (@Stephen12857059) reported from Birmingham, England

    Once again the Internet Orovider that claims to be the best @virginmedia, has an outage. I bet all my savings there would be significant kick back if the directors didn’t get paid, because the Lady dealing with their account cannot get online. Time has come for change #cancelVM

  • HenleyStatic Stuart Henley (@HenleyStatic) reported from Halesowen, England

    @virginmedia footy on BBC1 through virgin box about 5 minutes behind tonight. Not good service

  • iamscorchy iamscorchy (@iamscorchy) reported from Wednesfield, England

    Virgin media is literally dog! Worst thing I've done is keep renewing with you every year next year 100% going with bt! Forever dropping out reconnecting utter pointless meant to be 1gig complete waffle! @Virgin #virginmedia

  • stumccullagh Stuart McCullagh (@stumccullagh) reported from Solihull, England

    @virginmedia I’m meant to be on a webcall about my TV that doesn’t work can anyone help me please?

  • stumccullagh Stuart McCullagh (@stumccullagh) reported from Solihull, England

    @virginmedia hi I was on a web chat last Sunday my TV was meant to be fixed by yesterday but it’s still not working & my other box is playing up now as well as the internet it’s been a month now & im paying a lot of money for a service I’m just not getting

  • ReissOmari Gordé 🦩 (@ReissOmari) reported from Birmingham, England

    Mad that I pay £71 a month for 350mbps for @virginmedia Broadband for them to only supply me with 40mbps, internet is barely moving, can’t even load basic web pages on my MacBook or phone. Problems in the Birmingham area?

  • ________Danny Satish Danny Paul (@________Danny) reported from West Bromwich, England

    @virginmedia i logged another complaint 1 to 2 weeks prior and heard nothing back. i was advised by cust service a month ago not to log a formal complaint and log an internal complaint instead

  • haychapperz hayley chapman (@haychapperz) reported from Birmingham, England

    @virginmedia what is going on B31 5 still without Broadband & TV from 11am and now being told fix is 12pm tomorrow. I have been unable to work all day & now problem is going in to tomorrow. This is unacceptable & I hope refunds for loss of service will be applied to all accounts.

  • ReissOmari Gordé 🦩 (@ReissOmari) reported from Birmingham, England

    Mad that I pay £71 a month for 350mbps a month for @virginmedia for them to only supply me with 40mbps, internet is barely moving, can’t even load basic web pages on my MacBook or phone. Problems in the Birmingham area??

  • ThatNeilFleming neil fleming (@ThatNeilFleming) reported from Wolverhampton, England

    @fesshole Imagine having virgin media - those poor kids

  • rachmadmank Rachael Barker (@rachmadmank) reported from Solihull, England

    @virginmedia What is the point I would like to speak to a human being shocking service Definitely will not be staying with you 4 weeks if not more with no information regarding this matter Not consideration for others

  • iamscorchy iamscorchy (@iamscorchy) reported from Wednesfield, England

    @virginmedia Experiencing issues in your area there is a technician in the area but still doesn't explain why my routers fans go really loud and disconnected from everything I have to keep resetting to get it back to normal then on top get "issues in my area" like always

  • ________Danny Satish Danny Paul (@________Danny) reported from West Bromwich, England

    @virginmedia Hi, after raising 2 complaints for being missold my contract, no investigation done by virgin, no outcomes received. i am now bing asked to request my data (dsar), investigate the issue myself listenening to the recordings and send proof to virgin to review. shocking cust service

  • ________Danny Satish Danny Paul (@________Danny) reported from West Bromwich, England

    @virginmedia I received my new 500+mps broadband only to get 6mps on my phone in my room. The Router is Terrible and cannot send the speed to devices via wifi. Not Good for anyone

  • iamscorchy iamscorchy (@iamscorchy) reported from Wednesfield, England

    @virginmedia No it doesn't feel hot it randomly starts the fan really loud and doesn't stop its on top of a cupboard not close to any walls ect it's cleaned still have the problem at least twice a week

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • notrab Jamie Barton (@notrab) reported

    @virginmedia Every week there are DNS issues.

  • Aiko3PL Mr. OATs (@Aiko3PL) reported

    @TheRossOwenShow @virginmedia Yes exactly their lies are amazing xD One time during weeks of intermittent service I was told it's my package being too slow it's not their fault u need 1Gig for 5 devices. When I asked for someone else the woman on like kept asking 'Am I not good enough for you 'insert name' ?

  • ReverseGirraffe ReverseGiraffe 💙 ☢️ 🇪🇺 🇬🇧 (@ReverseGirraffe) reported

    @virginmedia Great. No TV No internet And you've increased my bill by 13.8% as a final insult. Delivering poor service and profiteering off the back of it. This is Britain in 2023.

  • Stuwba68 StuWba68 (@Stuwba68) reported

    @virginmedia And what about mobile as that’s pants too signal being poor we’ll wasn’t great since you gone over to the cheap tatty 02

  • liezel_t ☆ Liezel ☆ (@liezel_t) reported

    @virginmedia Hopefully you will be proactive in compensating for this instead of your usual shocking service, but let's see...

  • AndrewS01250914 Andrew Scott (@AndrewS01250914) reported

    @virginmedia Yup. My Internet connection has been next to useless since 5pm. Wasn't bothered about the overnight outage, but this is getting beyond a joke now.

  • AyhanHat78 Ayhan (@AyhanHat78) reported

    @virginmedia Its down again.

  • haasty_kawa haasty kawa (@haasty_kawa) reported from Derby, England

    @virginmedia I'm not at all satisfied. Since last night until now, my internet has been down. When I attempted to contact customer service, it flatly refused. I attempted to access the page, but it is still blocking me. I am self-employed. The region DE248ET is shown here. Fix it asap

  • Stevemillerpafc Steve Miller (@Stevemillerpafc) reported

    @BlondieJanner @virginmedia Don’t pay anymore, ring them up tell them your leaving, They soon bring the price down

  • DavidSc077y David Scott (@DavidSc077y) reported

    @virginmedia Hey I am out of contract in 4 months I can’t wait 18 months of hell with Virgin I could never recommend you to anyone it’s so unreliable the worst provider I have ever had fast when it works but it’s down so much I hate this company so much