Virgin Media

Virgin Media Outage Report in Smethwick, Sandwell, England

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The latest reports from users having issues in Smethwick come from postal codes B67.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Smethwick, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Smethwick and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Smethwick, Sandwell, England 01/17/2026 22:40

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (59%)

    Internet (59%)

  2. Wi-fi (18%)

    Wi-fi (18%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Smethwick, Sandwell, England

The most recent Virgin Media outage reports came from the following cities: Birmingham, Rowley Regis, Oldbury, Wolverhampton, Wednesbury, Walsall, Dudley, Cradley Heath, West Bromwich, Brierley Hill, Solihull, Tamworth, Redditch, Sutton Coldfield and Smethwick.

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City Problem Type Report Time
United KingdomBirmingham Total Blackout
United KingdomRowley Regis Internet
United KingdomBirmingham TV
United KingdomBirmingham Total Blackout
United KingdomBirmingham Internet
United KingdomOldbury Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Virgin Media Issues Reports Near Smethwick, England

Latest outage, problems and issue reports in Smethwick and nearby locations:

  • mercede72928186 Mercedes Hodson (@mercede72928186) reported from Wednesfield, England

    @virginmedia Was on wireless and re booted the box didn’t work, however it’s working now as you seemed to have fixed the issue. Thank you

  • cra1gs Craig (@cra1gs) reported from Birmingham, England

    @virginmedia having problems again with the internet. Apparently your app says it’s fine. It’s not. Sort it out.

  • rogj82 Roger James (@rogj82) reported from West Bromwich, England

    @virginmedia 1/2 - I have never know such a disgusting company!! Having answered a call last week from this number 0345 454 1098 (your retentions), where your employee rudely cut me off when I said I could’nt talk at the time, hounded every day since with calls, right up until...

  • Bexybexxo Bex (@Bexybexxo) reported from Dorridge, England

    Seems to be issues with Virgin Media at my parents #mehhh

  • unit_1974 🐺Wolfish (@unit_1974) reported from Birmingham, England

    @virginmedia No. It’s usually just one of the connected devices we lose at a time. Most often speakers but sometimes security cameras, sometimes hue bulbs. Never everything at once.

  • Patchwork_Boy Craig Whitehouse (@Patchwork_Boy) reported from West Bromwich, England

    @virginmedia Hi, my internet is down. The connection (arrows) symbol is flashing and have been since about 3am. Tried restarting router, didn't fix it. Advice, please.

  • mercede72928186 Mercedes Hodson (@mercede72928186) reported from Wednesfield, England

    @virginmedia hi Iv no internet could you run a check down my line please

  • cra1gs Craig (@cra1gs) reported from Birmingham, England

    @virginmedia It’s not a good enough response. You’re providing a sub bar service and yet I’m still paying my bill in full. I expect a discount until the matter is resolved.

  • mercede72928186 Mercedes Hodson (@mercede72928186) reported from Wednesfield, England

    @Ord_Norm_Bloke Yes Virgin media Wi-Fi is a bit crap I agree

  • rogj82 Roger James (@rogj82) reported from West Bromwich, England

    @virginmedia 2/2- just when my wife answered the phone and your employee told her to f**k off when she politely declined any new deals or offers! Absolutely digusting, glad to be leaving and fair to say if that is how you treat customers of 11 years in total we will never be back

  • unit_1974 🐺Wolfish (@unit_1974) reported from Birmingham, England

    @virginmedia Literally three years of the same inconsistency. And appalling customer service when you speak to anyone. There is nothing you have done or will do to improve this. As soon as I can get a decent speed from another local company I’ll be gone.

  • BrimmellDen Den Brimmell (@BrimmellDen) reported from Wednesfield, England

    So glad we dumped #virginmedia 18 months ago,they’re hopeless & their customer service is non-existent!

  • AmritPahal Amrit Pahal (@AmritPahal) reported from Walsall Wood, England

    @virginmedia absolutely pathetic service, trying to run a business that relies on taking cards payments,I switched to you for the secureness of the line over fibre, since I’ve switched I’ve had more down time than standard internet! Callled up told nothing can be done until 9am!!

  • clareywilliams clare williams (@clareywilliams) reported from Redditch, England

    @virginmedia worst customer service I have ever come across!!! Arrange a call back time....dont bother to call back, then continue to bill me for a contract ended nearly months ago!!!!

  • ann_wilson0121 Lisa Wilson (@ann_wilson0121) reported from Birmingham, England

    @virginmedia why sell us a package when you do not have the correct infrastructure in place! 30 minutes on hold today, I’m giving up. We didn’t have these issues with Sky.

  • theblackstrat THEBLACKSTRAT (@theblackstrat) reported from West Bromwich, England

    @virginmedia Why do you have to continually restart the phone to get rid of the red icon on The phone app icon even when you’ve deleted the voicemail It seems this is a major problem with you I would appreciate you resolving it all as otherwise the phone is not fit for purpose

  • stumccullagh Stuart McCullagh (@stumccullagh) reported from Solihull, England

    If my internet goes down again in the next hour @virginmedia I'm voting Labour!!!!!!

  • unit_1974 🐺Wolfish (@unit_1974) reported from Birmingham, England

    @virginmedia There is no weak signal. I’ve checked all around the house repeatedly. There are no faults in the area. I have checked repeatedly. Customer services have been unhelpful on multiple calls. Had to fight to get an upgraded hub!

  • unit_1974 🐺Wolfish (@unit_1974) reported from Birmingham, England

    @virginmedia The link you provide is entirely not the problem. We’ve had the same issue for 2 years. It doesn’t stop being a problem. And every time we contact someone about it, we get the same advice because there’s no continuation. Please read the message chain if you’re going to reply.

  • unit_1974 🐺Wolfish (@unit_1974) reported from Birmingham, England

    @virginmedia Yes, security cameras, nest heating, hue bulbs. Less frequently. But still happens. Everything works for a while then something or several things stop. Never everything. We have entirely re-set everything once, which takes hours to sort and is not an answer.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • AshNunn3 Ash Nunn (@AshNunn3) reported

    **** @virginmedia tell me to use WhatsApp been in conversation for over 24 hours and still not got sorted wot I want not even close keep sending me messages asking if I wanna carry on but no **** to talk to this a joke

  • admglrh Gavin Hollis (@admglrh) reported

    @virginmedia Shall I just cancel the Direct Debit? I can do that without wasting hours.

  • JayDS87 Jay Smith (@JayDS87) reported from Halifax, England

    @virginmedia Service status website page won’t load even on my phone service provider. I have reset my router twice. Still happening.

  • KevMc86 Kev Mc (@KevMc86) reported

    @virginmedia No, ill just cancel thanks.

  • GideonLordGames Gideon Lord Games (@GideonLordGames) reported

    @virginmedia I’m going to use both, you’ll both get the exact same information. I feel it necessary to use both methods of contact due to a history of extremely poor service

  • Cacophonic cacophonic@mastodon.social 🐾 (@Cacophonic) reported

    Everything is breaking… @Twitter my @virginmedia where I can’t even run a test on why my broadband is down!

  • jatsingh64 Jat Singh (@jatsingh64) reported

    @CallofDuty Did you fix your game yet? No, you made it worse. Two crashes, disconnected from server. I'm connected via Virgin Media 360Megabits using Google DNS setting. My network never goes offline. But your broken game servers can't hack the workload. Why? You don't even have 60hz server.

  • kieran773 Celtic FC enjoyer 🇮🇪🏴󠁧󠁢󠁳󠁣󠁴󠁿🍀 (@kieran773) reported

    @virginmedia your all arseholes can’t run a good internet service pricks

  • JayDS87 Jay Smith (@JayDS87) reported from Halifax, England

    @virginmedia why is my internet disconnecting every 5 minutes and the website won’t load for service updates……

  • HayleyE93041348 Hayley (@HayleyE93041348) reported

    @virginmedia That you're doing work in my area, it's happening every week and I work from home. The phone network is going down too!