Virgin Media

Virgin Media Outage Report in Smethwick, Sandwell, England

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The latest reports from users having issues in Smethwick come from postal codes B67.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Smethwick, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Smethwick and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Smethwick, Sandwell, England 01/15/2026 14:10

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (59%)

    Internet (59%)

  2. Wi-fi (18%)

    Wi-fi (18%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Smethwick, Sandwell, England

The most recent Virgin Media outage reports came from the following cities: Birmingham, Oldbury, Wolverhampton, Wednesbury, Walsall, Dudley, Cradley Heath, West Bromwich, Brierley Hill, Solihull, Tamworth, Redditch, Rowley Regis, Sutton Coldfield and Smethwick.

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City Problem Type Report Time
United KingdomBirmingham Wi-fi
United KingdomBirmingham Wi-fi
United KingdomBirmingham Wi-fi
United KingdomBirmingham Internet
United KingdomBirmingham Internet
United KingdomOldbury Wi-fi

Community Discussion

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Virgin Media Issues Reports Near Smethwick, England

Latest outage, problems and issue reports in Smethwick and nearby locations:

  • AdieJAMster Adie Hughes (@AdieJAMster) reported from Swindon, England

    @virginmedia Internet has been down again for the whole night. When I spoke to you about the recent last 6 times it’s been down you said there was no issue! Looks like whole of UK was down now yet our bills go UP & UP & UP! #virginmedia

  • Andraay Andraay Leung (@Andraay) reported from Birmingham, England

    @virginmedia having issues with Wi-Fi at home and your websites including the one on service status checks are not loading? As a result I can’t even report the problem.

  • nealesj Simon Neale (@nealesj) reported from Swindon, England

    It looks like @virginmedia name servers are not accessible so no DNS records can be resolved. A major outage for their services. Seems to be no comms from them. @BBCNews are you aware? #VirginMediaDown #VirginMedia

  • philq001 Phil Queenan (@philq001) reported from Birmingham, England

    @Ian66232919 @virginmedia @02 have been awful and the reception is non existent, especially any where near Villa Park. May as well not take my phone out.

  • TheShannimal_ TheShannimal🔜#i70 (@TheShannimal_) reported from Kidderminster, England

    @MykeJD1 @virginmedia Gone down for a lot of people apparently

  • Momrocks50 Yvonne 💙 (@Momrocks50) reported from Birmingham, England

    Excuse me we pay enough for a "cough" service where is it? #virginmedia

  • TheShannimal_ TheShannimal🔜#i70 (@TheShannimal_) reported from Kidderminster, England

    @Cplcash @virginmedia Problem is other providers are so slow at installing fibre cables that most have no choice but to go with VM

  • duggystoneradio duggystone radio (@duggystoneradio) reported from Swindon, England

    Well hope @virginmedia and .#o2 get their act together it’s been shocking this week for robust network Had to kill the show this am could not even do audio stream Shocking we’ve got #duggysfest in may ….

  • MartinWilko Martin Wilkinson (@MartinWilko) reported from Birmingham, England

    @pipjcee @virginmedia And not working again in Brum! #VirginMediaoutage

  • ReissOmari Gordé 🦩 (@ReissOmari) reported from Birmingham, England

    @virginmedia Think we need to call an engineer out anyways, before the outage I was only getting 600mbps max when my package is the 1Gig.

  • nealesj Simon Neale (@nealesj) reported from Swindon, England

    @virginmedia Dear ‘RP,’ I find your tone unacceptable. I don’t care how many times you’ve had to repeat the statement; customers are paying for a service they’ve not been getting, so dial down your level of obnoxiousness please.

  • AshleyDay1971 Ashley Day (@AshleyDay1971) reported from Woodside, England

    @virginmedia Internet down again, 3rd day I'm a row. Can't even check status on your website as its not loading properly. When will it be fixed?

  • a_Muss60 Andy (@a_Muss60) reported from Swindon, England

    @matt_hanson70 @virginmedia Intermittent for 2.5 days, Sunday always v poor the worst is 0.4mbs with a 250mbs supply. VM's script always saying reboot etc.. Funny though following reporting an issue a week ago I suddenly recorded 256mbs for an hour then it slowly drops to normal! First ever hitting supply.

  • ReissOmari Gordé 🦩 (@ReissOmari) reported from Birmingham, England

    Ended up just reconnecting my TP Link router, it seems the problems were with my Hub 5 because everything seems to be working fine now. Not great @virginmedia

  • iaacctvuk IAACCTV Limited (@iaacctvuk) reported from West Bromwich, England

    @virginmedia broadband down again from Virginmedia Common theme these days

  • stumccullagh Stuart McCullagh (@stumccullagh) reported from Swindon, England

    Any news on outages in B37? Also how do I get compensation for loss of svcs (inc my TV not working properly since September) @virginmedia

  • ReissOmari Gordé 🦩 (@ReissOmari) reported from Birmingham, England

    And just like that my @virginmedia is off again, no internet whatsoever. Embarrassing service from them, very disappointed and frustrated.

  • nealesj Simon Neale (@nealesj) reported from Swindon, England

    Hey, ‘RP,’ again, @virginmedia is down. The lack of resilience is shocking and embarrassing for a major broadband provider. #VirginMediaDown #VirginMedia

  • MartinWilko Martin Wilkinson (@MartinWilko) reported from Birmingham, England

    Virginmedia down Sutton Coldfield. National outage . Their website down, unable to report status. No reports or statements from Virgin media. Price rise of 13.8% #VirginMediaoutage @virginmedia

  • scbadham Scott badham (@scbadham) reported from West Bromwich, England

    @virginmedia really disappointed in the service lately all it does is keep dropping. I’ve had no Internet services for the last hour again the fourth time this week and it’s still not working

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • MattsLOST Matt Jones (@MattsLOST) reported

    @virginmedia you’re overcharging me. And I’ve been on hold for an hour . Tried online chat and it says 4hr wait. I’d like to cancel my contract please. But not hold for 4hrs to do so.

  • CarefulAaron Aaron (@CarefulAaron) reported

    @virginmedia Price is going up again, I'm paying a lot more for a standard bundle than a new customer is paying for one of the top bundles. Web chat is too busy to talk so who do I speak to about getting a better deal?

  • HoodLfg Hood (@HoodLfg) reported

    @virginmedia You asked to be kept posted so here you go, after waiting another 2 hours someone tried to convince me to stay for 30 minutes then eventually got over the fact I didn't want to stay and has now been saying he cannot cancel and replies take forever

  • gordon_tony tony gordon (@gordon_tony) reported

    @virginmedia Well you probably know that cost is the most important issue, I told customer services that the price increase was to much and I'd change supplier, it met deaf ears and that's when I knew to change

  • kak03378 Kak0337 (@kak03378) reported

    @virginmedia I have. I spoke to Steffi. She fixed it for now but to be honest, I’m sure it’ll be down again tomorrow. It’s always the same. Something is fundamentally wrong with my connection and I’m tired of asking for help.

  • Edwood69632689 Ed wood (@Edwood69632689) reported

    @virginmedia spoke to someone called Shannon last Thursday at I presume the Scottish customer service centre.

  • BigHandLeon BigHand (@BigHandLeon) reported

    @virginmedia It won’t let me type my name in the box! And I can’t move on. Please help

  • Jasmine67607241 Jas mine (@Jasmine67607241) reported

    @virginmedia hi, I have recently signed up for a contract, I would like to make a complaint about the fact I’m obligated to pay for a contact for a week before it had even started yet. This has resulted in me paying two contacts simultaneously

  • JayWratten ian rogers (@JayWratten) reported

    @virginmedia To let you know, a charge of £40 has been applied to your account as we've not received our kit. Once we've got it, we'll credit this back to your account. great service not with you anymore another threat of a fine 🤬🤬

  • emmawalker1969 Emma Walker (@emmawalker1969) reported

    @virginmedia Yes there is an estimated time for the tv. I would just like to speak with someone why the broadband hardly works in the house and is so slow