Virgin Media outages and service status in Smethwick, England

Problems in the last 24 hours in Smethwick, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Smethwick, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Smethwick, England

The most recent Virgin Media outage reports came from the following cities: Walsall, Birmingham, West Bromwich, Wednesbury, Bromsgrove, Brierley Hill, Halesowen, Wolverhampton, Tamworth, Solihull, Sutton Coldfield, Stourbridge, Bilston, Dudley, and Rowley Regis.

City	Problem Type	Report Time
Walsall	Internet	2 hours ago
Birmingham	Internet	15 hours ago
Birmingham	E-mail	1 day ago
Birmingham	Internet	1 day ago
Birmingham	Wi-fi	1 day ago
Birmingham	Internet	1 day ago

Nearby cities with recent reports

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Smethwick, England

Latest outage, problems and issue reports in Smethwick and nearby locations:

• 
  Simon Neale (@nealesj) reported 11 minutes ago from Swindon, England

  Hey, ‘RP,’ again, @virginmedia is down. The lack of resilience is shocking and embarrassing for a major broadband provider. #VirginMediaDown #VirginMedia

• 
  Gordé 🦩 (@ReissOmari) reported 12 minutes ago from Birmingham, England

  Ended up just reconnecting my TP Link router, it seems the problems were with my Hub 5 because everything seems to be working fine now. Not great @virginmedia

• 
  Stuart McCullagh (@stumccullagh) reported 12 minutes ago from Solihull, England

  @IanMurphy111 @virginmedia Been with them since Telewest I don’t know why I stay false promises poor service

• 
  shanny C 🌹 (@_shannonC) reported 13 minutes ago from Solihull, England

  @LenFPS @virginmedia they don’t care. it only happens 7pm onwards but will happen until the next morning so I can’t stream or anything. and they’re telling me to write on a forum as if that will fix it😤

• 
  Robin 🤘🏻 (@RobinB1971) reported 18 minutes ago from Solihull, England

  @virginmedia signed up for your new broadband and still waiting for the stuff to arrive. Apparently parcel is still at @YodelOnline main hub. This is the SECOND day I've cancelled things and waited for it to arrive as yet to no avail. WTF is going on!?! 🤬

• 
  Steve Lees (@measlewolf) reported 19 minutes ago from Dudley, England

  @virginmedia Yes, the fault dates back from the 25th August and hopefully a fix will be made tomorrow, if not an engineer is booked for next week. When I finally got through the team were very helpful

• 
  Gordé 🦩 (@ReissOmari) reported 23 minutes ago from Birmingham, England

  Mad that I pay £71 a month for 350mbps a month for @virginmedia for them to only supply me with 40mbps, internet is barely moving, can’t even load basic web pages on my MacBook or phone. Problems in the Birmingham area??

• 
  Beard Punk (@BeardPunk) reported 27 minutes ago from Birmingham, England

  @virginmedia any updates on the VPN issue?

• 
  Stuart McCullagh (@stumccullagh) reported 28 minutes ago from Solihull, England

  @IanMurphy111 @virginmedia I am mate awful service

• 
  ch Saqib (@saqibsvideos) reported 30 minutes ago from Birmingham, England

  @virginmedia Sending me over bill again and again n customer service is even more worst

• 
  Steve Lees (@measlewolf) reported 33 minutes ago from Dudley, England

  @virginmedia afternoon. I’ve been on hold for 25 mins and when I finally got through the line went dead after security questions. My mum has been without her TV service for over a week. Last night an engineer was due by 6 o’clock and never showed. Another text stating the 26th

• 
  Evan Davis (@EvanD) reported 39 minutes ago from Birmingham, England

  @eerosupport hi. I have a Eero 6+. If I connect it to @virginmedia 1gbps service, will I get 1gbps?

• 
  🏴󠁧󠁢󠁥󠁮󠁧󠁿Simon Evans🏌️‍♂️ (@simonevans1973) reported 41 minutes ago from Birmingham, England

  @virginmedia b42 is shocking supposed to have 200meg the #ManUtd Vs #thfc is **** like streaming on a ZXSPECTRUM

• 
  Stuart McCullagh (@stumccullagh) reported 44 minutes ago from Solihull, England

  @virginmedia how can i speak to someone about my MOBILE account? my password doesn't work & your telling me my moms maiden name isnt correct!

• 
  Kiel (@k1El_w) reported 45 minutes ago from Birmingham, England

  @virginmedia @YodelOnline your ability to deliver equipment is shocking!!! The customer service you provide is even worse!!!

• 
  Stephen Bennett (@Stephen12857059) reported 46 minutes ago from Birmingham, England

  @virginmedia Nobody has called me and the WhatsApp chat is very frustrating and not dealing with the issue. This is very simple, I was sent contract paperwork with an agreed monthly fee of £86.75. Why have I paid two months of excessively higher payments. I should have left VM

• 
  Simon Neale (@nealesj) reported 49 minutes ago from Swindon, England

  It looks like @virginmedia name servers are not accessible so no DNS records can be resolved. A major outage for their services. Seems to be no comms from them. @BBCNews are you aware? #VirginMediaDown #VirginMedia

• 
  Howard Martin 💚 (@HJMKent) reported 49 minutes ago from Kidderminster, England

  @virginmedia Can you please explain why, when I renewed my package in March you reduced my last invoiced bill to reflect the change & took by DD what you said you would! Now you say you will suspend my service because I underpaid? You took what you wanted!

• 
  Gordé 🦩 (@ReissOmari) reported 55 minutes ago from Birmingham, England

  @virginmedia It’s on both WiFi and wired. At this present moment I’m unable to get ANY network from the router on both.

• 
  Scott badham (@scbadham) reported 60 minutes ago from West Bromwich, England

  @virginmedia really disappointed in the service lately all it does is keep dropping. I’ve had no Internet services for the last hour again the fourth time this week and it’s still not working

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Banshee (@strikecenter147) reported 3 minutes ago

  @Benleo Ben bring up your hub on virgin media I guarantee you it’s been hacked and you get a warning. This is happening all over London and I can’t get anybody to help me with it. Bring up your own Virgin media hub and you will see what I mean.

• 
  gary blythe (@B1yth3y) reported 5 minutes ago

  @virginmedia hi, wrote to you a few days ago, spoke to customer services via dm and halfway through conversation no one got back to me so basically cut off before query was sorted.

• 
  † 𝕭𝖗𝖆𝖓𝖉𝖔𝖓 𝕽𝖞𝖆𝖓 𝕭𝖊𝖆𝖚𝖒𝖔𝖓𝖙 † (@Polythane) reported 5 minutes ago

  @VeltisLeEvil @Thatisdiffi You wait, I guess. But with Virgin Media, my internet very rarely goes down, and if it does, I can just go outside and do something else, like go watch some movies. It's never usually out for more than 3 hours

• 
  Dansun (@elbondivad) reported 6 minutes ago

  @Ewan_Huzami @downdetector Down in East Surrey since yesterday too. Virgin Media app says service won't be restored until 11th August. Luckily I'm out of contract so I'm switching to Starlink

• 
  Abedul Hussain 💙 (@sirabbey) reported 13 minutes ago

  @virginmedia how long is this broadband outage in sm1? It’s been ongoing for the whole day

• 
  The Navigator (@Navigator429) reported 14 minutes ago

  @virginmedia hi. I am an ex customer of yours but it seems my account is still active. I keep getting emails alerting me to someone trying to log into my account. How do I request my account to be deleted? You shouldn’t hold an active account for me if I’m not a live customer.

• 
  Lisa Allen (@lovelylisaj) reported 15 minutes ago

  @virginmedia hi, my mum got a call supposedly from you about the router being slow. I took over and I don’t think it was legit. They were asking me to switch off the router and put it on again. I ended the call as I was suspicious. Internet speed is fine.

• 
  Alex Davies (@daviesa02) reported 18 minutes ago

  @virginmedia can I DM regarding an issue I am having with an online form?

• 
  A-A-RON (@rising_lefty) reported 20 minutes ago

  @j_ball13 @virginmedia They were awful when my nan died. I told them so they could cancel everything, sent proof and still tried to charge each month.

• 
  Emily Atkins (@bahallathegreat) reported 20 minutes ago

  @virginmedia It was taken up by a carpet fitter and never relayed it so angry at that and I never had anyone to look to see if everything was running ok