Virgin Media Outage Report in Smethwick, Sandwell, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Smethwick, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Smethwick and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (20%)
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Total Blackout (11%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Smethwick, Sandwell, England
The most recent Virgin Media outage reports came from the following cities: Birmingham, Redditch, Walsall, Oldbury, Solihull, Sutton Coldfield, Rowley Regis, Tamworth, West Bromwich, Dudley, Stourbridge, Wolverhampton, Brierley Hill, Bilston and Wednesbury.
| City | Problem Type | Report Time |
|---|---|---|
 Birmingham |
TV | |
| Redditch |
TV | |
| Birmingham |
Internet | |
| Birmingham |
Internet | |
| Birmingham |
Internet | |
| Birmingham |
Total Blackout |
Community Discussion
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Virgin Media Issues Reports Near Smethwick, England
Latest outage, problems and issue reports in Smethwick and nearby locations:
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Jason Blakey
(@jasonpblakey) reported
from
Birmingham, England
@AaronTheClarke @virginmedia That’s awful. They are a terrible company to deal with. Good luck getting it sorted
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Old and Gold
(@Joninwhite) reported
from
Wolverhampton, England
@wickwarwolf @btsport One hour and a half wait on the phone today to cancel sports package on Virgin Media. If I want to add it back on it would take 2 minutes online. #virginmedia
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Rich Pemberton
(@rich_pemberton) reported
from
Solihull, England
@virginmedia land line and internet is fine however we have 2 mobile phones and neither can make a call can you confirm if there is an issue as there is no answer from the call centre
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Simon Banks 🦁
(@sjbanks47) reported
from
Brownhills, England
@virginmedia once again your online service status tells me there are no known issues in our area. I call to report I still have the intermittent fault I have had for over a week and told there is a fault in the area which may not be fixed until 12th March.
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Mat 🏳️🌈
(@EgglestonMathew) reported
from
Birmingham, England
@virginmedia That’s says no known issues. So I think there’s an issue with that too. Broadband doesn’t appear on any searches it’s like it’s disappeared . There’s an engineer coming tomorrow
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Lysander
(@Lysander_16) reported
from
Wednesfield, England
@virginmedia For now everything seems to be okay. Just frustrating when you're trying to stream and the internet does down for 7 hours.
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Andrew Evans
(@evansaviography) reported
from
Solihull, England
@virginmedia @siandsal Well here in Solihull 120miles north no one on Virgin has a mobile signal either!!!
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Ed Baker
(@edbaker1965) reported
from
Redditch, England
Well that call to @vmbusiness about #VirginMobile has seriously made me reconsider being a customer #Rude #Unhelpful and unable to offer any support other than ring Mon-Fri 8-6 HELLO business works 24x7 #21StCentury
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Phil Tonks
(@PhilTonks2) reported
from
Dudley, England
@alexfenlon @TalkTalk @virginmedia If they mess me about, I'll simply move. I was lied to, ignored and never resolved with @TalkTalk - and they have the cheek to send me rubbish about how they "miss" me. Try doing anything with 0.3mbs.
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miya
(@miyajhay9) reported
from
Wolverhampton, England
@virginmedia I’m tired of shocking connection. I’m working from home and I need a stable internet connection, not one that keeps cutting out ever few minutes. You’re happy to take our money every month but whenever I call you never fix it
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Vadic Hoszko
(@VHoszko) reported
from
Dudley, England
Country being on lockdown....no problem, in the garden tending to the fruit and Veg, keeping safe and isolating....no problem, going shopping for my dad who’s 93....no problem, not being able to watch Netflix because Virgin media is ****..big problem @virginmedia @richardbranson
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Phil Tonks
(@PhilTonks2) reported
from
Dudley, England
@alexfenlon @TalkTalk @virginmedia I sincerely hope you don't end up with a fault. I was with @TalkTalk for many years until a fault last year. Quite honestly the worst company of any description I have ever dealt with. Totally failed to resolve, now much happier on @virginmedia
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Scott Billing
(@bilbody) reported
from
Birmingham, England
@virginmedia hi. I had to unplug my router and now it’s not working. Can’t seem to get through or fix the issue through your site. Help.
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alan bains
(@alandolittle) reported
from
Birmingham, England
@virginmedia no broadband no tv call centre cut me off after 30 min waiting please help
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Richie 11 Batch
(@RichieZuLuBatch) reported
from
Birmingham, England
@virginmedia what the hell is wro with your broadband it keeps coming on off on off it’s dog shit
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고양이⁷
(@ItssssKookieee) reported
from
Birmingham, England
@virginmedia please sort out your god damn broadband, this is the 5th day in a row I've had to keep resetting my internet 🙄
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Samantha 🏴
(@Samyg1) reported
from
Dudley, England
@virginmedia Yes it’s valid and in use as I’ve been using on my mobile phone. The issue I had was because I needed to access on laptop and couldn’t remember password
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Claire B 🙌🙌
(@KittykatClaire) reported
from
Willenhall, England
Oh No my internet isn't working and I only have a bit off data left. thank you @virginmedia its probably the worst time for you to break when we all have to stay in..
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Mark Northall
(@Mark_Northall) reported
from
Tamworth District, England
@virginmedia I finally had a response now waiting for a techie to get back to me - I still don’t think I should gave to pay for a service I’m not receiving (High speed internet)
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Andrew Horton
(@villandrew) reported
from
Solihull, England
@virginmedia Your customer service is always shite
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Mark Daniels
(@ImMarkDaniels) reported
@virginmedia Nothing like that... basically said what I previously said... use Ethernet and as a result, I’ve needed to buy everything needed for all rooms to have a stable connection... the annoying thing is... I never had issue previously with my past service provider
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Sarah Maggie
(@SarahMaggie4) reported
@virginmedia internet down AGAIN. Cant face ringing through again for the 100th time this month
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James Roman 🏴🇮🇹🇪🇺
(@jamesroman1988) reported
@virginmedia I complained about my box being slow. I was told I would get a new V6 box. 6 weeks & never arrived. Phoned & no record of box and if I wanted new I had to pay. Sent me a replacement box which is half the hard drive size of the old and no remote. How am I worse of??
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Salford_Citizen
(@Salford_Citizen) reported
Is this your normal level of customer service, @virginmedia?! I sign up for your 500mb broadband and receive an installation date in two weeks time… all going well so far. Two days before installation I get informed (via text) that it will be delayed. 1/9
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Neale 👌
(@neale2021) reported
@virginmedia Hmmm, if I ever get off hold I'll hopefully get a resolve on the issue, I'm unfortunately not very optimistic on a positive outcome.
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Fay Alani
(@fayalani) reported
@virginmedia Yeah it says it’s fine. The problem is, it’s fine, until it drops out, then it works again, then drops out again etc. And obviously I can’t do anything when it’s dropped out, coz the internet isn’t connected to check
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Jack Robinson
(@JRobinsonSport) reported
@virginmedia Our speeds have gone back to the normal crap. Yet everytime we ask for help, people act like our WiFi is fine. Getting download speeds of 6 when we pay for 200 is embarrassing...
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Jwhelan
(@Jw67891) reported
.Hi @virginmedia - 6 months without workable wifi and can't get through to support. Just sat on hold for 20 mins before being hung up on, how do you advise we deal with this? Strange that you can still get through to sales in <20 seconds...
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Gemma Baird
(@Gemmaebaird) reported
@virginmedia I don’t think so, I gave up looking as it was getting stupid. Can I find them somewhere in my account?
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🃏
(@MightBeOzzy) reported
@idkmaya13 It’s been bad recently but why did you type virgin media like that 😭