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Virgin Media

Virgin Media outages and service status in Smethwick, England

Problems detected

Users are reporting problems related to: internet, tv and wi-fi.

Full Outage Map
  • Virgin Media generated 6 outage signals in the last 24 hours around Smethwick, including 6 direct reports.
  • The most common problems reported in this area mention Internet, Wi-fi, and Total Blackout.
  • The most recent signal from this area was received Jul 16, 11:22 AM GMT+1.
  • 61% Internet (61%)
  • 18% Wi-fi (18%)
  • 10% Total Blackout (10%)
  • 6% TV (6%)
  • 5% E-mail (5%)
  • 1% Phone (1%)

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Smethwick, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Smethwick, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

July 16: Problems at Virgin Media

Virgin Media is having issues since 12:00 PM GMT. Are you also affected? Leave a message in the comments section!

Live Outage Map Near Smethwick, England

The most recent Virgin Media outage reports came from the following cities: Birmingham, Wednesbury, Halesowen, Bromsgrove, Sutton Coldfield, Tamworth, Stourbridge, Walsall, Bilston, Dudley, West Bromwich, Rowley Regis, Brierley Hill, Oldbury, and Wolverhampton.

CityProblem TypeReport Time
Birmingham Internet 6 hours ago
Birmingham Wi-fi 8 hours ago
Birmingham Internet 8 hours ago
Birmingham Internet 9 hours ago
Birmingham Internet 22 hours ago
Birmingham Internet 22 hours ago

Nearby cities with recent reports

Birmingham

45 recent signals

6 hours ago
Wednesbury

1 recent signals

2 days ago
Halesowen

1 recent signals

3 days ago
Bromsgrove

1 recent signals

4 days ago
Sutton Coldfield

1 recent signals

6 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Smethwick, England

Latest outage, problems and issue reports in Smethwick and nearby locations:

  • stumccullagh
    Stuart McCullagh (@stumccullagh) reported from Solihull, England

    @virginmedia TV completely down this morning ,it’s been intermittent since September nobody helps me just fobbed off. Who is the ombudsman over you I can complain to? I’m no longer prepared to keep paying for services I’m not getting.

  • philq001
    Phil Queenan (@philq001) reported from Birmingham, England

    @Ian66232919 @virginmedia @02 have been awful and the reception is non existent, especially any where near Villa Park. May as well not take my phone out.

  • ________Danny
    Satish Danny Paul (@________Danny) reported from West Bromwich, England

    @virginmedia Hi, after raising 2 complaints for being missold my contract, no investigation done by virgin, no outcomes received. i am now bing asked to request my data (dsar), investigate the issue myself listenening to the recordings and send proof to virgin to review. shocking cust service

  • NewtonAndy
    Andy Newton (@NewtonAndy) reported from Dudley, England

    @Niknaklady1 @virginmedia Oh dear. That's what made me think the problem may not be virgin, if you've got signal on another set. Hope you get it sorted 👍

  • ________Danny
    Satish Danny Paul (@________Danny) reported from West Bromwich, England

    @virginmedia I called cust serv today after logging complaint on 26th Nov and hearing nothing back. cust serv asked me to request my data and voice calls. listen to it myself and then send proof of being missold a contract/virgin error, so virgin can then resolve the matter and complaint

  • stumccullagh
    Stuart McCullagh (@stumccullagh) reported from Solihull, England

    3 weeks now with limited TV yet still paying over £100 a month for svcs I’m not getting , I’m fobbed off on the phone that engineers are working on the issues , they’re clearly not can someone reimburse me @virginmedia

  • LynneMasters
    LynneMUFC#22#44 (@LynneMasters) reported from Birmingham, England

    @virginmedia why is the Sky Sports red button not working

  • robchippyman
    Rob Chipman (@robchippyman) reported from Birmingham, England

    @Tilton247 @virginmedia I had the same for 2 years. Constantly disconnecting on a daily basis . Changed the Hub and it worked straight away. No issues since. Good luck getting a new hub off them though.

  • stumccullagh
    Stuart McCullagh (@stumccullagh) reported from Solihull, England

    The problem in my area B37 has been happening for over a week can’t watch any TV now @virginmedia over £100 a month!! Plus I’ve been waiting 2 years for an internet booster

  • stumccullagh
    Stuart McCullagh (@stumccullagh) reported from Solihull, England

    @IanMurphy111 @virginmedia I am mate awful service

  • jordyanslow1
    jordy (@jordyanslow1) reported from Dudley, England

    @virginmedia any chance of an update regarding the outage in my local area regarding internet connection? It’s been down 2 days straight!

  • stumccullagh
    Stuart McCullagh (@stumccullagh) reported from Solihull, England

    @virginmedia hi I’ve had an ongoing complaint since September, I’ve had an email to contact yourselves but the phone number is getting me nowhere , is there another way of contacting the complaints dept?

  • saqibsvideos
    ch Saqib (@saqibsvideos) reported from Birmingham, England

    @virginmedia I did, and told them everything what's been happening they goes we will sort out and I still getting emails from virgin I don't know why and problem is still there and bill getting delayed which I been told them about that and its keep happening since January

  • iamscorchy
    iamscorchy (@iamscorchy) reported from Wednesfield, England

    @virginmedia Experiencing issues in your area there is a technician in the area but still doesn't explain why my routers fans go really loud and disconnected from everything I have to keep resetting to get it back to normal then on top get "issues in my area" like always

  • MariannexS
    Marianne Sommerville 🌻 (@MariannexS) reported from West Bromwich, England

    @virginmedia red button for the football not working again. @SkySports

  • EvanD
    Evan Davis (@EvanD) reported from Birmingham, England

    @eerosupport hi. I have a Eero 6+. If I connect it to @virginmedia 1gbps service, will I get 1gbps?

  • ________Danny
    Satish Danny Paul (@________Danny) reported from West Bromwich, England

    @virginmedia I received my new 500+mps broadband only to get 6mps on my phone in my room. The Router is Terrible and cannot send the speed to devices via wifi. Not Good for anyone

  • Phil_Bonna
    Bonna (@Phil_Bonna) reported from Birmingham, England

    @Angela_Griffin @virginmedia I have the fibre optic broadband for £23.95 month and the customer service is great

  • BeardPunk
    Beard Punk (@BeardPunk) reported from Birmingham, England

    @virginmedia Rebooted several times. Wi-Fi works fine, it’s just the VPN. Automated message says there’s still an issue.

  • duggystoneradio
    duggystone radio (@duggystoneradio) reported from Swindon, England

    Well hope @virginmedia and .#o2 get their act together it’s been shocking this week for robust network Had to kill the show this am could not even do audio stream Shocking we’ve got #duggysfest in may ….

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • ChatchoMan
    You’re Just Listening 😀 (@ChatchoMan) reported

    @MichelleBeckett @SkyUK @VodafoneUK If Virgin Media are such money grabbing filth that they don’t want to believe a grieving person that contacts them and just terminate the contract they should at least backdate it based on the death certificate. Anything other than that is disgraceful.

  • Lifeline04India
    MR COOL (@Lifeline04India) reported

    @virginmedia Yes from. 5 days. Can we get compensated for such issues? Please fix. Due to this issue I have moved to virgin and it’s the same here

  • TemporaryLocat1
    Temporary Location (@TemporaryLocat1) reported

    @virginmedia the internet has been down for 30 hours in N4, what is going on?

  • DevilHatman
    Hatz (@DevilHatman) reported

    @rokokoprufei @virginmedia I've had an issue with them for 2 weeks and counting. My downloads are fine but uploads are broken at a network level.

  • shuseihayakawa
    𝙣𝙮𝙭𝙞𝙚 ꯭🪽⟡ (@shuseihayakawa) reported

    @virginmedia yeah, no. been without internet for a week and engineer was supposed to fix our outside cables today. just got a message saying it's been rescheduled for next month. your customer service is pathetic and disgusting. can't wait to switch.

  • MichaelLCrick
    Michael Crick (@MichaelLCrick) reported

    @MichelleBeckett @SkyUK @VodafoneUK As I have said here before, Virgin Media treat customers with total contempt. The worst type of British capitalism. Branson must be so ashamed.

  • KBGreyhoundlady
    Karen B 🌹🇪🇺 🇺🇦💜🤍💚KarenB@KBGreyhoundLady (@KBGreyhoundlady) reported

    @virginmedia E mails crashed out 2 days ago. OH rang & eventually spoke to a human. Apparently it’s a widespread problem. We need the emails. This is shoddy service. When is it going to be fixed. Not good enough

  • LisaPatten2
    Lisa (@LisaPatten2) reported

    Absolute quality service from @virginmedia as always. Broadband not working all morning, it might be fixed by 7pm, whoop whoop. 150 quid a month well spent. Daylight robbery.

  • sarahvkeenan
    Sarah (@sarahvkeenan) reported

    @virginmedia who can I contact about my broadband not working for 4 days?

  • 1123funko
    Dunc in a bothy (@1123funko) reported

    @virginmedia I did all that before I tried on here. Not my first experience with this stuff. The issue was I had a ppv bought that I didn’t get to watch so the point is moot now tbh.