Virgin Media outages and service status in Smethwick, England

Problems in the last 24 hours in Smethwick, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Smethwick, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Smethwick, England

The most recent Virgin Media outage reports came from the following cities: Birmingham, Bilston, Dudley, Wednesbury, West Bromwich, Sutton Coldfield, Rowley Regis, Walsall, Brierley Hill, Oldbury, Wolverhampton, Solihull, Smethwick, Tamworth, and Tipton.

City	Problem Type	Report Time
Birmingham	Internet	31 minutes ago
Birmingham	Internet	5 hours ago
Birmingham	Internet	5 hours ago
Birmingham	Wi-fi	13 hours ago
Birmingham	Wi-fi	15 hours ago
Birmingham	Internet	20 hours ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Smethwick, England

Latest outage, problems and issue reports in Smethwick and nearby locations:

• 
  TheShannimal🔜#i70 (@TheShannimal_) reported 48 seconds ago from Kidderminster, England

  @Cplcash @virginmedia Problem is other providers are so slow at installing fibre cables that most have no choice but to go with VM

• 
  Stuart McCullagh (@stumccullagh) reported 6 minutes ago from Solihull, England

  The problem in my area B37 has been happening for over a week can’t watch any TV now @virginmedia over £100 a month!! Plus I’ve been waiting 2 years for an internet booster

• 
  Jazba Entertainment (@JazbaEnt) reported 10 minutes ago from Birmingham, England

  @virginmedia business installation, been given 6 dates since 17th January. 4 no show or wrong booked, 2 attendance but not equipped to extend installation from 1sf floor to 2nd. even billed for a service which is not even installed yet. Nightmare #virginmedia #broadband

• 
  IAACCTV Limited (@iaacctvuk) reported 14 minutes ago from West Bromwich, England

  @virginmedia broadband down again from Virginmedia Common theme these days

• 
  jen (@jenkin99) reported 19 minutes ago from Birmingham, England

  @virginmedia We had issuse with our service, and was told we would need new cables. We the new cables installed. They left cabels hanging in the garden which has since been removed. Our grass is ruined (I have photos) it looks like next doors cable are also under or grass????

• 
  ch Saqib (@saqibsvideos) reported 23 minutes ago from Birmingham, England

  @virginmedia I did, and told them everything what's been happening they goes we will sort out and I still getting emails from virgin I don't know why and problem is still there and bill getting delayed which I been told them about that and its keep happening since January

• 
  Stuart McCullagh (@stumccullagh) reported 26 minutes ago from Solihull, England

  @IanMurphy111 @virginmedia Been with them since Telewest I don’t know why I stay false promises poor service

• 
  Stuart McCullagh (@stumccullagh) reported 27 minutes ago from Solihull, England

  @IanMurphy111 @virginmedia I am mate awful service

• 
  Simon Neale (@nealesj) reported 30 minutes ago from Swindon, England

  @virginmedia Dear ‘RP,’ I find your tone unacceptable. I don’t care how many times you’ve had to repeat the statement; customers are paying for a service they’ve not been getting, so dial down your level of obnoxiousness please.

• 
  Yvonne 💙 (@Momrocks50) reported 31 minutes ago from Birmingham, England

  Excuse me we pay enough for a "cough" service where is it? #virginmedia

• 
  Andy Newton (@NewtonAndy) reported 32 minutes ago from Dudley, England

  @Niknaklady1 @virginmedia Oh dear. That's what made me think the problem may not be virgin, if you've got signal on another set. Hope you get it sorted 👍

• 
  iamscorchy (@iamscorchy) reported 34 minutes ago from Wednesfield, England

  Virgin media is literally dog! Worst thing I've done is keep renewing with you every year next year 100% going with bt! Forever dropping out reconnecting utter pointless meant to be 1gig complete waffle! @Virgin #virginmedia

• 
  hayley chapman (@haychapperz) reported 41 minutes ago from Birmingham, England

  @virginmedia what is going on B31 5 still without Broadband & TV from 11am and now being told fix is 12pm tomorrow. I have been unable to work all day & now problem is going in to tomorrow. This is unacceptable & I hope refunds for loss of service will be applied to all accounts.

• 
  Stuart McCullagh (@stumccullagh) reported 41 minutes ago from Swindon, England

  Any news on outages in B37? Also how do I get compensation for loss of svcs (inc my TV not working properly since September) @virginmedia

• 
  shanny C 🌹 (@_shannonC) reported 48 minutes ago from Solihull, England

  @virginmedia haha you mean the same forum where they didn’t answer me for days last time, and they didn’t resolve anything???? waste of time. they told me to check the speed and check for area issues. absolutely awful customer service when i’ve been complaining about this for WEEKS now.

• 
  John (@jfrncs_) reported 48 minutes ago from Birmingham, England

  @virginmedia Hi, I have now tried unsuccessfully for 12 hours to use the WhatsApp service as again it goes around in circles if I am not immediately available. The number you helpfully provided hangs up after sending a link… please advise how I talk to someone about my account.

• 
  Satish Danny Paul (@________Danny) reported 51 minutes ago from West Bromwich, England

  @virginmedia I called cust serv today after logging complaint on 26th Nov and hearing nothing back. cust serv asked me to request my data and voice calls. listen to it myself and then send proof of being missold a contract/virgin error, so virgin can then resolve the matter and complaint

• 
  Rob Chipman (@robchippyman) reported 52 minutes ago from Birmingham, England

  @Tilton247 @virginmedia I had the same for 2 years. Constantly disconnecting on a daily basis . Changed the Hub and it worked straight away. No issues since. Good luck getting a new hub off them though.

• 
  Steve Lees (@measlewolf) reported 57 minutes ago from Dudley, England

  @virginmedia I understand that your systems were down last night, which happens, but I’ve been on hold for 30 mins this morning. We have a text to say it’s resolved but it isn’t. I just need to speak to someone please.

• 
  Shelly (@shelleex5) reported 58 minutes ago from West Bromwich, England

  @virginmedia red button not working again!! @skytv, does yours work? #FedUp missing baggies after my shift 😪

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Steven (@syrun6969420) reported 5 minutes ago

  Tired of paying for multiple subscriptions like Sky, BT Sport, Virgin Media, Now TV, Amazon Prime, Disney+, Apple TV+? I have got the solution. This IPTV @8K_World_IPTV28 offers:
• 300,000+ live channels
• 65,000+ VODs
• PPV events
• Netflix
• 78,000+ movies

• 
  Sarah Ludford 🇬🇧 🇮🇪🇪🇺 🇺🇦 (@SarahLudford) reported 6 minutes ago

  @Ofcom “@virginmedia made it harder for customers to cancel their contracts and then did not fully cooperate with our investigation. ‘As a result, we are levelling our largest ever fine under our consumer protection rules for direct harm to consumers’.”

• 
  Nathan Duffin 🏴󠁧󠁢󠁳󠁣󠁴󠁿 (@NathanDuffin03) reported 6 minutes ago

  Dear @virginmedia you are the worst please go away

• 
  UTV1874 (@neiloco76) reported 19 minutes ago

  @virginmedia Haha no thanks, no followers and only been on here since this month, how ****** stupid do you think I am, email and phone number, nah do one scammer 🖕🖕🖕

• 
  Anand Gupta (@anandcheam) reported 24 minutes ago

  Britain seem so broken. Little heat, cant cope, little snow, everything stops, little rain- flooding. WC telecast on 1080 by @ITVX and even that @virginmedia can’t cope on 350 line, outdated infra. Takes 15 minutes for router to reboot. Unbelievable.

• 
  Conor Swifty (@ConorSwifty) reported 25 minutes ago

  @virginmedia Hello Virgin the issue I had got resolved after 40 mins until Clarissa decided to do her job. I'm hoping she gets looked into & gave proper training & help people who have Learning difficulties/disabilities as we struggle to understand stuff but she rather take advantage

• 
  FITZ (@hannah_fitz1) reported 25 minutes ago

  @virginmedia what an appalling service you provide 😡 customer experience is shocking and only getting worse. Teams don’t talk to each other and complaints process is laughable. Get me to Sky. #terrible

• 
  Archie Cook (@monty99_) reported 25 minutes ago

  @virginmedia Hi, I am stuck in a web chat loop. My Hub has been provisioned on a DS-Lite IPv6 profile on the network side, disabling my Modem Mode and port forwarding. Web chat keeps telling me to do a pinhole reset, which will not fix a network profile issue. Can an agent

• 
  Gem🧣 (@gems_endgame) reported 28 minutes ago

  @EE How would I go about raising a complaint? I’ve spoken to Virgin Media who have said this happens a lot with EE putting through broadband or checking when no permission is given or basing an upgrade deal on it. Store didn’t want to know.

• 
  Andy W (@AndrewW12290183) reported 32 minutes ago

  @virginmedia While 6 weeks ago I was struggling to cancel my VM contract for charging me for a TV package I never signed up for. VM was negotiating with @Ofcom a reduced fine for making it difficult to move to another supplier. VM palmed off my complaints so class action it is