Virgin Media

Virgin Media Outage Report in Smethwick, Sandwell, England

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Smethwick, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Smethwick and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Smethwick, Sandwell, England 03/04/2026 18:50

At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (56%)

    Internet (56%)

  2. Wi-fi (21%)

    Wi-fi (21%)

  3. Total Blackout (10%)

    Total Blackout (10%)

  4. TV (7%)

    TV (7%)

  5. E-mail (3%)

    E-mail (3%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Smethwick, Sandwell, England

The most recent Virgin Media outage reports came from the following cities: Oldbury, Birmingham, Redditch, Wolverhampton, Walsall, Willenhall, Solihull, Tamworth, West Bromwich, Rowley Regis, Halesowen, Stourbridge, Sutton Coldfield, Dudley and Brierley Hill.

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City Problem Type Report Time
United KingdomOldbury Wi-fi
United KingdomBirmingham E-mail
United KingdomBirmingham Internet
United KingdomBirmingham Wi-fi
United KingdomBirmingham Wi-fi
United KingdomRedditch TV

Community Discussion

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Virgin Media Issues Reports Near Smethwick, England

Latest outage, problems and issue reports in Smethwick and nearby locations:

  • ___Mezzala Riz 🌹🇬🇧 (@___Mezzala) reported from Birmingham, England

    CANNOT WAIT until we leave @VirginMedia in a few months time. Non stop internet issues for months now. I’d urge everyone to swerve Virgin Media. Better companies out there who do more and cost less.

  • stumccullagh Stuart McCullagh (@stumccullagh) reported from Solihull, England

    £117 a month & @virginmedia down again plus still haven’t had my booster I was promised in Feb 21 & June 22

  • stu99746 Stu99746 (@stu99746) reported from Wolverhampton, England

    @virginmedia internet down since 2120pm WV6 postcode. Any ETA VM?

  • MutliRaceMan Jean Thierry 💙 (@MutliRaceMan) reported from Birmingham, England

    @KellyQuilt @virginmedia Virgin are hopeless for ease of contact. My daughter was with them and the service wasn’t at all good. This nonsense about calling them at a time to suit them is just ludicrous. They need to admit that they (& others) don’t staff adequately to suit their customers convenience. 🤬

  • TheRealSiOram77 Simon Oram 💙 (@TheRealSiOram77) reported from Fazeley, England

    @virginmedia No broadband or TV at the moment. Been poor for a few days. Website just says you're aware of the issue. Can't get through by phone and tried to sign up for updates but keeps failing. WiFi needed for work. Any suggestions?

  • Rob_Hicks W1NGNUT (@Rob_Hicks) reported from Birmingham, England

    @virginmedia Doesn't matter now, we've terminated the contract and joined Three home broadband. I just think it's disgusting that a customer of over 10 years doesn't get offered a deal as good as a new customer.

  • all_day_ Mathew (@all_day_) reported from Birmingham, England

    @virginmedia hey guys whatever I try to play back or if I rewind live tv to play back the boxing is terrible so much so you’re unable to watch the programme. The wires are all connected fine and all other internet devices are fine. What’s the issue?

  • HJMKent Howard Martin 🇺🇦 (@HJMKent) reported from Kidderminster, England

    @virginmedia I've rebooted the box & it's resolved the issues with the Apps - thank you - however it doesn't explain why my Netflix subscription has been removed from my service package and bill, which presumably happened before the problems started yesterday late afternoon accessing Apps?

  • HJMKent Howard Martin 🇺🇦 (@HJMKent) reported from Kidderminster, England

    @virginmedia I'd like to know why you discontinued my Netflix subscription? The service just stopped but I didn't cancel it? It was paid for in June but there is no charge due to be made in July! It was connected up to Sunday but today I just got a message asking me to rejoin?

  • meclareyb Clare (@meclareyb) reported from Birmingham, England

    Very pleased to publicly announce we are leaving virgin media. I have never known such a diabolical internet service - current situation our 100mb per whatever it is means our internet is unstable for any zoom session. Utterly ridiculous. Hoorah for us 🙌🏻

  • JackalynHardy Jackalyn Hardy 💙 (@JackalynHardy) reported from Tamworth District, England

    @virginmedia waited for 25mins to get through to discuss changing my contract gave all my details put on hold and then cut off, despite having my number and mobile they haven't even tried to call me back great customer service

  • meclareyb Clare (@meclareyb) reported from Birmingham, England

    @virginmedia you claim we get 100 whatever’s per second. So tell me. Why my internet doesn’t work. I can’t stay on a zoom as my “internet is unstable” and live tv “jumps” not streams. You sent somebody to resolve last time. It’s now repeated this behaviour again. Why do that?

  • _lilymarsden Lil (@_lilymarsden) reported from Dudley, England

    @virginmedia Hi John, my wifi has gone down 4 times since last night, we’ve reset it on the box twice this morning alone and it still keeps dropping … can’t get through to anyone on the phone and website says they won’t send anyone out for another 24 hours and only if the wifi stays down ???

  • HJMKent Howard Martin 🇺🇦 (@HJMKent) reported from Kidderminster, England

    @virginmedia Just to let you know I was billed by you for Netflix on 10 June, the subscription was not paid to Netflix by you - so they cancelled my account! You owe me a refund please! Also this was a issue as far back as May & Virgin were saying "they were addressing it" Still are it seems!

  • clairado77 claire smith (@clairado77) reported from West Bromwich, England

    @vmbusiness our internet is down but we have wifi? No sky catchup. What’s going on?

  • HJMKent Howard Martin 🇺🇦 (@HJMKent) reported from Kidderminster, England

    @virginmedia There are no local problems - I checked yesterday - also my account detail's show my next Virgin bill due next week has had the Netflix subscription removed by you & my Netflix account shows it was last paid in May. I'll try a reboot & see what happens - thank you

  • ___Mezzala Riz 🌹🇬🇧 (@___Mezzala) reported from Birmingham, England

    @AGJ27_ @TwiitterJo @virginmedia Ours has gone down… Again. The 5th time this evening. I’ve had enough of this ****. Genuinely can’t wait to leave. Never experienced such awful service in my life.

  • dazholdcroft1 Daz (Oaky) Holdcroft (@dazholdcroft1) reported from West Bromwich, England

    @virginmedia Well if it’s so far taken 5 years I’d say it’s never going to happen surly

  • MrsDont09 helen somerville (@MrsDont09) reported from Birmingham, England

    @virginmedia whats happening with the service in B29 area. Been off and on past 24 hours.

  • rjoberns R Joberns (@rjoberns) reported from Halesowen, England

    @virginmedia service status checker ……… nope, That’s not working either

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • H33ZE Richard Heasman (@H33ZE) reported from Merton, England

    @virginmedia Broadband in SM4 area has been down today since around midday and went down yesterday afternoon too. Actually saw a Virgin Media engineer on our road on a green box and he advised that it was all working again. Service status also currently advises no issue!!

  • FauldhoosePanth The Fauldhouse Panther (@FauldhoosePanth) reported

    @virginmedia Class. Can you briefly explain the current position of Virgin on why HD is seen as a premium service? There must be some actual reasons for this.

  • samjsharp Sam Sharp (@samjsharp) reported

    @virginmedia What do you mean? I just said there are no issues

  • btodd1993 Ben Todd (@btodd1993) reported

    @virginmedia we’ve had absolutely awful internet for the past week. Please help #workingfromhome #uswitchherewecome

  • EatDrinkSleepR1 Eat Drink Sleep Repeat (@EatDrinkSleepR1) reported

    When you have to switch to 4G when in the next room to the WiFi router because it’s so slow!!! #virginmedia #slowfi @virginmedia

  • katee231 Kate (@katee231) reported

    @virginmedia There is an issue in the area but it’s not being fixed? Just an automated message when I try to ring

  • BlossomMoonBun 🌸ʚ𝙱𝚕𝚘𝚜𝚜𝚘𝚖 𝙼𝚘𝚘𝚗 𝙱𝚞𝚗𝚗𝚢ɞ🌸 (@BlossomMoonBun) reported

    When your WiFi was off for 2 days and it comes back on and it's still running like hot garbage #virginmediasucks @virginmedia

  • jaswinburne1 James Swinburne (@jaswinburne1) reported from Silsden, England

    @virginmedia No one has offered a resolution. I have the same conversation time & again.... “I have reset your router”

  • StacyEllie89 Stacy Elizabeth (@StacyEllie89) reported

    @virginmedia Well it just cut out yet again!

  • chunkybuttgames chunkybuttlovesgaming (@chunkybuttgames) reported

    @chlooeeeexo @Virgin @virginmedia Their answer and excuse, for months is that they're doing work in the area. But online reports I've pulled up show the router constantly showing 'critical warning' because it is constantly resetting itself and is faulty. Tried everything! It's replace it or cancel at this point.