Virgin Media outages and service status in Smethwick, England
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Full Outage Map
- Virgin Media generated 2 outage signals in the last 24 hours around Smethwick, including 2 direct reports.
- The most common problems reported in this area mention Internet, Wi-fi, and TV.
- The most recent signal from this area was received Aug 30, 6:19 PM GMT+1.
- Internet (47%)
- Wi-fi (23%)
- TV (15%)
- Total Blackout (8%)
- E-mail (7%)
- Phone (1%)
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Problems in the last 24 hours in Smethwick, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Smethwick, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
August 30: Problems at Virgin Media
Virgin Media is having issues since 03:20 PM GMT. Are you also affected? Leave a message in the comments section!
Live Outage Map Near Smethwick, England
The most recent Virgin Media outage reports came from the following cities: Birmingham, Wolverhampton, Dudley, Sutton Coldfield, Walsall, West Bromwich, Tamworth, Bilston, Bromsgrove, Solihull, Tipton, Halesowen, Wednesbury, Brierley Hill, and Stourbridge.
| City | Problem Type | Report Time |
|---|---|---|
 Birmingham
|
Internet | 2 hours ago |
|
Birmingham
|
Wi-fi | 21 hours ago |
|
Wolverhampton
|
Wi-fi | 1 day ago |
|
Birmingham
|
Internet | 2 days ago |
|
Birmingham
|
2 days ago | |
|
Birmingham
|
Internet | 2 days ago |
Nearby cities with recent reports
57 recent signals
2 recent signals
2 recent signals
2 recent signals
1 recent signals
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Smethwick, England
Latest outage, problems and issue reports in Smethwick and nearby locations:
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Neil Simpson (@nippa77) reported from Swindon, England@virginmedia why is it that your service is up and down more than a yo-yo? It’s getting ridiculous now!!!
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SorachiTim (@PolymathTim) reported from West Bromwich, EnglandZero Internet connectivity from @virginmedia now for pushing 12 hours. Resetting and/or powering down the hub does nothing, the diagnostic and fault tools just go round and around in an ever more boring circle. #LightningSpeedFarce
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Adie Hughes (@AdieJAMster) reported from Swindon, England@virginmedia Internet has been down again for the whole night. When I spoke to you about the recent last 6 times it’s been down you said there was no issue! Looks like whole of UK was down now yet our bills go UP & UP & UP! #virginmedia
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freckles n dimples (@xsasix) reported from Woodside, England@virginmedia how do you check the mobile phone signal in your area? I’ve had nine for a few days
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Gordé 🦩 (@ReissOmari) reported from Birmingham, EnglandMad that I pay £71 a month for 350mbps a month for @virginmedia for them to only supply me with 40mbps, internet is barely moving, can’t even load basic web pages on my MacBook or phone. Problems in the Birmingham area??
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Richard C. Bishop 🏃♂️ (@richardcbishop) reported from West Bromwich, England@Damien_Clyburn @virginmedia They're appalling. I've had business version for 10 years. BT never miss a beat. Outstanding. Get rid of them.
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hayley chapman (@haychapperz) reported from Birmingham, England@virginmedia what is going on B31 5 still without Broadband & TV from 11am and now being told fix is 12pm tomorrow. I have been unable to work all day & now problem is going in to tomorrow. This is unacceptable & I hope refunds for loss of service will be applied to all accounts.
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James (@JMEden_97) reported from Solihull, EnglandI hate VirginMedia me getting stupid little lag spikes
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Susan Johnson (@SusieWJr) reported from Himley, England@virginmedia The status checker says intermittent signal in your area. It's disgusting with how much I pay for broadband.
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Stuart McCullagh (@stumccullagh) reported from Solihull, England@IanMurphy111 @virginmedia I am mate awful service
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Kiel (@k1El_w) reported from Birmingham, England@virginmedia @YodelOnline your ability to deliver equipment is shocking!!! The customer service you provide is even worse!!!
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Robin 🤘🏻 (@RobinB1971) reported from Solihull, England@virginmedia signed up for your new broadband and still waiting for the stuff to arrive. Apparently parcel is still at @YodelOnline main hub. This is the SECOND day I've cancelled things and waited for it to arrive as yet to no avail. WTF is going on!?! 🤬
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IAACCTV Limited (@iaacctvuk) reported from West Bromwich, England@virginmedia broadband down again from Virginmedia Common theme these days
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Andy (@a_Muss60) reported from Swindon, England@matt_hanson70 @virginmedia Intermittent for 2.5 days, Sunday always v poor the worst is 0.4mbs with a 250mbs supply. VM's script always saying reboot etc.. Funny though following reporting an issue a week ago I suddenly recorded 256mbs for an hour then it slowly drops to normal! First ever hitting supply.
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Stuart McCullagh (@stumccullagh) reported from Solihull, England3 weeks now with limited TV yet still paying over £100 a month for svcs I’m not getting , I’m fobbed off on the phone that engineers are working on the issues , they’re clearly not can someone reimburse me @virginmedia
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Stephen Bennett (@Stephen12857059) reported from Birmingham, England@virginmedia Nobody has called me and the WhatsApp chat is very frustrating and not dealing with the issue. This is very simple, I was sent contract paperwork with an agreed monthly fee of £86.75. Why have I paid two months of excessively higher payments. I should have left VM
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𝚋𝚎𝚝𝚑 (@beffycuk) reported from Dudley, England@virginmedia Yes, and every-time it says no issue, when there clearly is! It interferes with everything, the hive, the tv everything! Really considering going elsewhere.
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Scott badham (@scbadham) reported from West Bromwich, England@virginmedia really disappointed in the service lately all it does is keep dropping. I’ve had no Internet services for the last hour again the fourth time this week and it’s still not working
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Marianne Sommerville 🌻 (@MariannexS) reported from West Bromwich, England@virginmedia red button for the football not working again. @SkySports
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Stuart McCullagh (@stumccullagh) reported from Sheldon, England@virginmedia I don’t think so I’m still getting distorted TV on a few channels it’s frustrating as my complaint never gets recified I’ve spent hours on end trying to get it sorted
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Darren (Dazza) (@scouse9000) reported@CheekyVic @virginmedia Yes I would totally agree with that! I had to get in touch with one of the directors to sort my account out! She waved the massive bill if I dropped my complaint!! We had closed the account 5 months before that! Shocking customer service!!
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Monty Kumbulla (@KumbullaMonty) reported@virginmedia What are the chances of a very-light-use customer that has been with you for THIRTY YEARS getting a deal at the same cost as a brand new customer?
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Alison Baines (@AlisonBaines4) reported@virginmedia We reported an issue with our virgin internet being down on 20/8. Came home from a weeks holiday today still not sorted Open reach have been doing work outside our house and all your team have said they can send someone 31/8.This is not acceptableHow do we escalate?
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Harry M (@HNMZY16) reported@Johnty14 @virginmedia It's not Virgin Media themselves that do this btw. Some outside leaflet drop company gets hired to do it and they don't give a **** where they put that leaflet.
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amc (@flabcab) reported@CheekyVic @virginmedia Can't think of a good one tbh. All customer service. For virtually everything. Is piss poor.
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BEN GOODHIND (@BenGoodhind) reported@virginmedia No virgin services in Thornbury today with phone, tv and broadband all down. 2nd time this week and been down for almost 12 hours. Please explain the issue in bs35
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Misbah (مصباح) (@DocMeezbah) reported@youfibre Well, I have WiFi connection promising 1800 Mbps. Why would I check WiFi speed on Ethernet wire? Last time I checked with @virginmedia it was almost 1Gbps for the promise of the same! #Service is simply not as promised!
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Lifes MIS-Takes (@alan_reddish) reportedNeed some proper answers from @virginmedia. No internet for 5th day.....estimated fix 4th Sept!!
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John 🏴🇬🇧 (@John_Of_Eng) reported@virginmedia your app and customer service are absolutely dreadful. I only want to change a direct debit date for Christs sake.
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Stephen Maddock (@stephenm68) reported@alan_reddish @virginmedia Day 34 here. And no proper answers such as whether any engineers have actually been out to try to fix things. Just stock answers from the @virginmedia script.