Virgin Media Outage Report in Smethwick, Sandwell, England
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The latest reports from users having issues in Smethwick come from postal codes B67.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Smethwick, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Smethwick and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (17%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Smethwick, Sandwell, England
The most recent Virgin Media outage reports came from the following cities: Smethwick, Bilston, Oldbury, Birmingham, Sutton Coldfield, Wednesbury, Tamworth, Halesowen, Solihull, Walsall, Redditch, West Bromwich, Wolverhampton, Brierley Hill and Willenhall.
| City | Problem Type | Report Time |
|---|---|---|
 Smethwick |
Wi-fi | |
| Bilston |
Total Blackout | |
| Oldbury |
Wi-fi | |
| Birmingham |
Wi-fi | |
| Sutton Coldfield |
TV | |
| Wednesbury |
Internet |
Community Discussion
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Virgin Media Issues Reports Near Smethwick, England
Latest outage, problems and issue reports in Smethwick and nearby locations:
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Stephen Luckett
(@Steveluckett) reported
from
Codsall, England
So @virginmedia @virginhelp I have spoken to the webchat who told me to call the helpdesk. Helpdesk have told me to write a letter. WILL ANYONE HELP ME!??? I will write to Rachel Barrass but not going to really help when the debt collectors arrive.
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julianbarnes
(@julsbarnes) reported
from
Birmingham, England
@virginmedia Your broadband is down in B139YN....any idea when it will be back up?
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Angela Horton
(@angelalhorton) reported
from
Birmingham, England
@UK_Jenny @virginmedia Dreadful service!
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Stephen Luckett
(@Steveluckett) reported
from
Codsall, England
@virginmedia do you have anyone I can physically go and see about a complaint as this has reached new levels of terrible service!?
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JP
(@jpkesseler) reported
from
Birmingham, England
It came back on for about 15 minutes, then went LOLZ jk c ya. I really love this service, we're definitely going to stay with Virgin Media when the contract is up. LOLZ jk c ya.
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Neil T
(@Neil982) reported
from
Willenhall, England
@virginmedia seems to bollock about with their broadband at 1am on a Wednesday without fail right as #NXT #wwenxt is coming on. Seems to happen near enough every week.
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Stephen Luckett
(@Steveluckett) reported
from
Codsall, England
Call number 25 with @virginmedia after the service desk hung up on my after I waited 30 mins to connect and then when I did get through put my on hold and then hung up 😭😬😬 on your call number 26
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*KP*
(@KarenPerry7) reported
from
Willenhall, England
Disgusting customer service as per usual from @virginmedia again. #disgracefull #terribleservice
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Emily Davies
(@Mindful_Chat) reported
from
Birmingham, England
@virginmedia Ok I did that a optimised then signal. So I will give that a go for now and hopefully it won’t kick me out again. I though it was the online meeting platform but it happened across multiple sites (teams, Skype etc...)
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Simon Pugh
(@simonpunch) reported
from
Wolverhampton, England
@virginmedia awful service yet again, no connection since Friday due to poor installation. Complaints department phoned 3 times and not dealt with. Cut off by technical support 3 times. Shocking!
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Ant Davies
(@antdwolves) reported
from
Wolverhampton, England
@CliffHague @virginmedia If you have not already ring to disconnect then tell retentions you need 2nd line support. They should be in Scotland or North East and really know their stuff I have Virgin but use gmail as a preferred option Good Luck!
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Georgia
(@georgiarec28) reported
from
Dudley, England
@virginmedia bit annoyed at the service I’m receiving. I am trying to speak to someone about an order which is “parked” says someone will be in touch but no one has been? Can’t find an online chat and phone I give up being on hold!!!
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Robin Palmer
(@robbiederby) reported
from
Birmingham, England
First impressions of @VodafoneUK #5G... Underwhelming and somehow still slower than @virginmedia's #4G (in B15). With Vodafone downloading at just 40Mbps and Virgin Mobile coming in at 70Mbps. So to summarise. Slow to roll out, and slower than 4G when it does appear. Not good.
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Songbirdeee 🦁
(@songbirdeee) reported
from
Tamworth District, England
So #VirginMedia I report a fault this morning, you say repaired by 6pm. 7pm I called as still not working despite txt/email says fixed. 50 mins of listening to music then, "the other person has cleared" Really don't like being lied to. Not good enough, valued customer, my arse!
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SueD
(@SusanDaisley) reported
from
Birmingham, England
@virginmedia No internet in B38. Any problems?
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Craig
(@cra1gs) reported
from
Birmingham, England
@virginmedia I’m afraid my patience has worn thin on my complaint. I have now emailed the CEO of Virgin Media.
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Call Me Jim
(@CallMeJim3) reported
from
Dudley, England
@virginmedia what is wrong with your system. Three times today we have lost service. Is your infrastructure antiquated or your engineers usless.
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Stephen Luckett
(@Steveluckett) reported
from
Codsall, England
Another letter from @virginmedia saying I owe them money! Looks like my 25th call to them explaining that it is a fraudulent account. LITERALLY THE WORST COMPANY IN THE WORLD!!!
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Fubz
(@Fubz21) reported
from
Dudley, England
You literally can't make this up. Working from home today and @virginmedia goes down again. Jinxed, every time I have important work to do from home the net drops. I would phone customer service but I know from past enquires they are completely useless.
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Mark Hughes
(@hughesagoodboy) reported
from
Birmingham, England
Not only that, when speaking to a manager he has proceeded to cut me off and hang up after a 50 minute phone call. What kind of **** show are you running over there ? This is disgusting customer service! @virginmedia
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Maggie Elizabeth Saleh 🌊⚓️
(@OceanReaLmm) reported
@virginmedia Thank you for your update. Please provide details of your unplanned outage and why customers were unable to contact you ?!
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Steve
(@RoyalFlush_Grp) reported
@virginmedia It’s been down since 3pm yesterday. Updates have changed from “we know what the issue is and our engineers are fixing it”, to “we know what the issue is and our engineers are on the way”. Clearly the updates aren’t good enough. Please provide me the cancellation phone no.
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sunny days
(@sara_burden) reported
@virginmedia I have managed to call you and the router was not accepting the signal this has now been rectified remotely by virgin- just hoping this remains working
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Keith Escott ⚒⚒
(@Hammers54) reported
Scammers must think we’re mugs. Just had a call from supposedly @virginmedia (0238271376) about my internet problems over last few weeks. Had lovely holidays with Virgin but NEVER internet. Hang up very quickly when told them this. To make it worse as Sat still in bed at 8:20!
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Graham (Taylor Consulting Engineers Ltd)
(@Grahamenginear) reported
@virginmedia The fact this stopped me working and absolutely zero response for 15 hours is shocking customer service even for virgin
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Dr. Fred Mellon, less corrupt than other Freds ⌬🍷
(@fred_mellon) reported
@buntyhoven @virginmedia Yep, tried to register for updates per their website: “Sorry, there was an issue registering you for updates”. 🤬
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Kelly Cross
(@naughtsandcross) reported
@virginmedia My TiVo box wont even switch on. Website just says "aware of an issue", not included in your auto comp scheme either. Poor service, very poor.
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Phil
(@Phil93098093) reported
@virginmedia Our internet is often slow and stops working for periods of half an hour plus at least once a week, TV on demand takes ages to load and we seem to be paying a lot of money for not much more than we would get with free digital TV.
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rachel ward
(@rachelward37) reported
@virginmedia Another week down the line 3 more phone calls and still nobody will listen that the cable to the house still hasn’t been installed! You’ve booked us an appointment Tuesday which is going to be another massive waste of both of our time!
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Adam N
(@Adam_the_Gooner) reported
@cpfc_wilko @virginmedia It's the Virgin Routers. Put it in Modem Mode and connect an Archer C7 router. I get full 200mb signal all over my house with no dropouts. Virgin have expensive packages with inferior equipment. Even the latest router.