Virgin Media Outage Report in Walsall Wood, Walsall, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Walsall Wood, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Walsall Wood and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (59%)
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Wi-fi (18%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Walsall Wood, Walsall, England
The most recent Virgin Media outage reports came from the following cities: Birmingham, Oldbury, Cradley Heath, Burntwood, Dudley, West Bromwich, Brierley Hill, Wolverhampton, Walsall, Tamworth, Rowley Regis, Sutton Coldfield, Smethwick, Lichfield and Bilston.
| City | Problem Type | Report Time |
|---|---|---|
 Birmingham |
Total Blackout | |
| Oldbury |
Total Blackout | |
| Birmingham |
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| Birmingham |
Wi-fi | |
| Birmingham |
||
| Birmingham |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Walsall Wood, England
Latest outage, problems and issue reports in Walsall Wood and nearby locations:
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Nicky Rowe
(@nickywolko) reported
from
Dudley, England
@virginmedia new tv box Friday as mentioned before didn’t work Friday started working yesterday now today it’s off again! Done the status check says no problems said box was on standby. I did get a flicker of a program for less than a minute then no signal.
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Caroline
(@Miss_Pumpkin666) reported
from
Birmingham, England
@sahinbrum @virginmedia I agree that their compensation policy is bs, I’ve found when I’ve had any outage affect me, they patch it quickly so the service gets intermittent while they work on a full fix, that way they don’t have to compensate, even if service drops out every couple minutes. BS really
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Caroline
(@Miss_Pumpkin666) reported
from
Birmingham, England
@Michaelallen_99 @philell21 @virginmedia Because the stupid rules say that if there’s a disruption to your services (over a specified amount of time), you’re legally entitled to compensation, but ONLY if you contact them to notify them that you specifically are effected, if you don’t they’re not obligated
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paul taylor
(@pdtathome) reported
from
Birmingham, England
@virginmedia I have a persistent broadband issue and can't contact customer support via the web site #help
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♥ Karina Aura ♥
(@karriecheer) reported
from
West Bromwich, England
Virgin media has been down since this morning what a joke
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✿𝘓𝘢𝘥𝘺𝘑𝘢𝘪✿💙🤍🌟
(@BaggieBirdd66) reported
from
Birmingham, England
@virginmedia hi I need some help please. I need a box installed at my address and I'm hard of hearing so I find it difficult to use the phone. Is there any way I can book a engineer appointment online as that is easier for me. Thanks
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PhatSuppliUK
(@PhatSuppliUK) reported
from
Wolverhampton, England
@virginmedia Wow and your team just hung up on me as well Wow shocking behaviour How can I expand on an issue you are meant to look into?you told us it was a cable issue, you said you'd send someone to fix it You never did I'm sick of broken internet
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LOLZ N TING
(@Tommm_Currie) reported
from
West Bromwich, England
@virginmedia 6mbps download speed at the moment when ive upgraded to 350mbps... this is ridiculous, constant problems and advertising as the fasted.. and being told on your website that I need to wait 24 hours before you'll even look into booking an engineer..
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Nicky Rowe
(@nickywolko) reported
from
Dudley, England
@virginmedia my new tv box has arrived today and I can’t use it as our area is still down. Our broadband was down yesterday. At least it’s only the tv today it’s not as if we are without power or heating like some parts of the country. Customer services were helpful
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For my Family🖤
(@SummayahMuslima) reported
from
Wolverhampton, England
@virginmedia the Internet this covid lockdown xmas holiday has been appalling, service is terrible @VMSolutions_
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Jodie
(@jodii_ox) reported
from
Birmingham, England
Hi @virginmedia, according to your website there’s no broad band issues in the B23 area but there definitely is 🙃
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Paul McDonough
(@FleeDoubleE) reported
from
Halesowen, England
@virginmedia Get this page after I log onto my account page. Which I'm trying to log onto so I can do a service check. I've cleared the cache and tried from my laptop get the same outcome
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Ginger and Nuts
(@gingerandnuts) reported
from
Brownhills, England
Well @virginmedia you have let so many people down with no apology or update. Disgraceful.
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Carol Dickinson
(@carol_dd6) reported
from
Dudley, England
@virginmedia Another lie I was told then! Apparently they were sending transcripts from 2 online chats yesterday and 1 from today. I’m really disappointed with Virgin, I expect better customer service from such a big company.
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Jackie Scott
(@JackieScott_) reported
from
Dudley, England
@virginmedia where do I send a complaint to make sure I'm heard rather than repeatedly disconnected? #Frustration
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Carol Dickinson
(@carol_dd6) reported
from
Dudley, England
Gutted that I’ve renewed my mobile contract with @virginmedia I don’t think I’ve ever had such bad customer service before. I’m still waiting for transcripts from my chats yesterday to complain to the Ombudsman about them. I will not be renewing with them again!
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Sana Parkar
(@s_badruddin) reported
from
Birmingham, England
@virginmedia why is your box down? Why doesn’t any of your apps load? E.g. Amazon Prime? 😑
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Steve Walters
(@SteveWa13630733) reported
from
Wolverhampton, England
@virginmedia @matty_gilbert94 Can’t check service status page - that is down too
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Jodie
(@jodii_ox) reported
from
Birmingham, England
@virginmedia The internet is completely down, tried numerous restarts from the mains
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Steve Lees
(@measlewolf) reported
from
Dudley, England
@virginmedia do you have a known issue with the sports channels? They aren’t working and the phone-line cuts me out off.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Nick Mottram
(@Big_Motch) reported
@virginmedia I don't know which team to report it to.. and frankly I don't think it will do any good anyways.. this is a huge problem, it is being mentioned all over Twitter and presumably affecting thousands of people.
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Alison howard
(@AliHoward1964) reported
@virginmedia Finally got through to telephone team 4.50pm after a 20 min wait which actually I didn’t think was too bad ! Adviser told me his desktop had decided to go off and was very frustrated .. no dialogue to me ..then heard audibly saying “ ***** sake “ then disconnected
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Dr. Emenike Egelle
(@Arthurklean) reported
@virginmedia I am using every avenue to communicate this cancellation as I do not want any problems at all.
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Peter Guy
(@Getintothis) reported
@virginmedia we've been trying to get through to you all day since 8am - we've spoken to two assistants and been cut off and now the service is saying call back tomorrow. Disgraceful.
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*** bridges
(@Lenbridges2) reported
Zero customer service @virginmedia.Numerous calls to services, many resulted in being cut off without call back. Virgin doesn't care for its customers that have been loyal for 20 years and seem more interested with new customers. Very Frustrated, *** Bridges (account 716840802)
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wearney
(@emmawearn) reported
@virginmedia then phone and cancel if this is how they treat customers of 15 years I can’t wait to get this all cancelled and find something else thanks for nothing
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GD
(@gdain_8) reported
@virginmedia @virginmedia it was fixed but now my services are down again - tv and broadband ! Nothing on your service status page to advise what is going on - it's showing as no issues ? Can you assist?
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Ang Gray
(@fostersbarbie) reported
@virginmedia Why does a new customer get offered the same deal as me- an out of contract customer- but for £32.00 LESS a month? How is that right!?
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Liam Dunn
(@mrliamd) reported
@virginmedia My signal was poor throughout the house and I got a reply saying my speed was fine. That’s not the issue, speed has never been an issue it’s the signal around the home that is. I’d appreciate someone calling me to resolve this.I believe 28 days is the standard for a resolution
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To-Travel-Is-To-Live
(@ToTravelIsToLi1) reported
It’s time @Ofcom looked into this con job of Supercharge your world with Volt between @virginmedia and @O2 .The continuous loop of being bounced from one website to the next & non existent customer service. You click on O2 to be sent to Virgin only for Virgin to do the same thing