Virgin Media Outage Report in Rowley Regis, Sandwell, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Rowley Regis come from postal codes B65.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Rowley Regis, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Rowley Regis and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 13: Problems at Virgin Media
Virgin Media is having issues since 08:20 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (8%)
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E-mail (5%)
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Phone (2%)
Live Outage Map Near Rowley Regis, Sandwell, England
The most recent Virgin Media outage reports came from the following cities: Birmingham, Rowley Regis, Redditch, Wolverhampton, West Bromwich, Oldbury, Dudley, Walsall, Solihull, Stourbridge, Brierley Hill, Kidderminster, Sutton Coldfield, Smethwick and Halesowen.
| City | Problem Type | Report Time |
|---|---|---|
 Birmingham |
Wi-fi | |
| Birmingham |
Internet | |
| Rowley Regis |
Wi-fi | |
| Birmingham |
Internet | |
| Birmingham |
Total Blackout | |
| Birmingham |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Rowley Regis, England
Latest outage, problems and issue reports in Rowley Regis and nearby locations:
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Steve
(@docsjmann) reported
from
Dudley, England
@virginmedia rubbish customer service. How can you email them. When they don’t provide with the internet to email them about their problems.
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Liam
(@LB_WFC) reported
from
Willenhall, England
@virginmedia It does. The internet will randomly cut out then come back on 2/3 minutes later. I’ve factor reset it via the router setting and a manual factory reset with no luck.
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Matt Smith
(@MattyladKRO) reported
from
Birmingham, England
@virginmedia That service is useless it makes up things that isn’t the question I ask
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Omar Qureshi
(@omarqureshi) reported
from
Birmingham, England
@Mattplaysgames7 @virginmedia Looks like the Erdington area is down
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edowards
(@AnnaavfcEdwards) reported
from
Birmingham, England
@virginmedia Still no help for her she’s now back at work tomorrow and not home till 6.30 pm just not good enough !!
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Alex Lowe
(@alexlowe95) reported
from
Birmingham, England
@virginmedia I’m trying to watch virgin tv through Firefox on my Amazon fire stick, but I keep getting an error message ‘sign in failed’ although it doesn’t even give me the option to enter an email address to attempt to sign in?
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victoria nicholson
(@bicovico) reported
from
Solihull, England
@virginmedia I pay £22 for sky sports - asked for it to be removed and the price has only gone down £13 . How is that right, fair or legal ?
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Stuart McCullagh
(@stumccullagh) reported
from
Solihull, England
@virginmedia Internet down yet again!!!!! Awful customer service yet again!!!
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edowards
(@AnnaavfcEdwards) reported
from
Birmingham, England
No sound on my TV for 4 days, tried all the usual re boots and resets, countless calls to virgin on hold for over an hr only to be cut off, am now waiting for a callback off them that probably won’t come, disgraceful service,can anyone help @virginmedia
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DF
(@fantom_dave) reported
from
Dudley, England
@virginmedia The broadband has been off two or three times today again and is off at the moment. I’m sick of this now as both myself and the wife work from home. I’m currently looking at cancelling and alternate providers. The service was fine until Wednesday last week when you did an update
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Jeff Roach
(@roachie1969) reported
from
Solihull, England
@virginmedia what are the customer service hours at the moment?
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Skuly
(@SkulyMusic) reported
from
Aldridge, England
@virginmedia The worst customer service in History gotta be seen to be believed
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Vicky Bloor
(@VickyBloor2) reported
from
Walsall Wood, England
@virginmedia any updates on internet connection in the Midlands 5 hours down now 😡
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Skuly
(@SkulyMusic) reported
from
Aldridge, England
@virginmedia Yes we have done every trouble shooting piece of advice under the sun
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Liam
(@LB_WFC) reported
from
Willenhall, England
@virginmedia Internet for the past 3 days has been absolutely awful!
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Matt Smith
(@MattyladKRO) reported
from
Birmingham, England
@virginmedia I hung on for 45 mins then you hung up ....disgusting customer service tell me why I shouldn’t just cancel and go elsewhere after suing you for breach of contract
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DF
(@fantom_dave) reported
from
Dudley, England
@virginmedia shocking service and support this weekend in the Dudley area. Service constantly down and getting fobbed of by call Center staff asking to reset routers saying it will all work? Now no ones picking up in fact you just keep cut people off and no options to complain?
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John Stanton
(@Stanton_J) reported
from
Solihull, England
@virginmedia help required, #customerexperience #badcustomerservice waiting for a call back since 1pm yesterday, Six times complained about the issue in last year each time told it will be sorted and it isn’t.... Do you want this customer or do you want to lose another to @skytv
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Ben Gorman
(@bjwgorman) reported
from
Solihull, England
@virginmedia Always but it makes no difference. There have been issues where I live since the start of lockdown. I have made a complaint but it’s gone no where.
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Tracey Simkins
(@simkins_tracey) reported
from
Halesowen, England
@virginmedia I am a new customer who was supposed to be installed yesterday, only to be told that they couldn’t do the job. I am now without any TV and broadband unable to work due to this.I am left without any contact & waiting for another he for c/services to answer!! 😡 Help!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Sarah Jackson
(@sarah_d_j) reported
@virginmedia you issued me with order confirmation and contract and haven’t delivered. 24 hours on WhatsApp support repeating myself and an hour on the phone to be cut off…. Really?!?!
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Piers Lee-Parsons
(@PiersLeeParsons) reported
@virginmedia broadband has gone out again, so into day two of patchy internet service which your service status checker on your website refuses to acknowledge despite your hub tester confirming the connection is problematic. 😴
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scotty
(@scotty500) reported
@virginmedia Yes of course several times by phone, mail & complaint. They essentially told me I should contact the company you use to deliver the TV to find out what happened. I told them they (Virgin) should be doing that, not me wasting more of my time !!
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Kerry Driscoll
(@KerryDriscoll2) reported
@virginmedia Really poor. I provided my name and mobile number to the call handler in case we got cut off. It should be her calling me back, not the other way round. Yet more hassle and upset for the ‘customer’.
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Annie Caird 🌻
(@AnnieCaird) reported
I am v V disappointed in @VirginMedia. I only got this contract in early February but if I could cancel it today and return to @bt_uk I most definitely would! Why did I change in the first place? Renewal price & Virgin's apparently better reputation that in
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Linda Tonge
(@LindaTonge) reported
@virginmedia please please can you help me. I’ve been trying for days to get through to someone re our mobile broadband dongle being faulty!!!!!! It’s on loan from you because we’ve been waiting 5 months for broadband #TerribleCustomerService
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Kerry Driscoll
(@KerryDriscoll2) reported
@virginmedia 56 minutes on a call to change an account name from my sick father in a care home only to be cut off from your end. Shame on your woeful “customer service”
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John John. ( who’s John ? )
(@John10649040) reported
@virginmedia @O2 Uhhhhh! Never thought of that . Why ask such a stupid bloody question . They come out with the same response ! “ oh we’re working as hard as we can to fix the local mast that’s down “ JOKE ! Well you lumped me with them so my 15 plus years I’ve been with Virgin end Jan 24
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Piers Lee-Parsons
(@PiersLeeParsons) reported
@virginmedia No I haven’t, I can’t called from the landline as, despite requesting it twice, no engineer has attended to repair the issues with the landline. But thanks for asking.
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John John. ( who’s John ? )
(@John10649040) reported
@virginmedia @O2 Nooo I’m sick of them ! They had great joy in telling me I’m lumbered with them until 2024 with this **** service . So I will enjoy telling you both where to go then when my combined £90 will be going elsewhere . Customer service , SHITE !