Virgin Media Outage Report in West Bromwich, Sandwell, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in West Bromwich come from postal codes B70 and B71.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in West Bromwich, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in West Bromwich and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
May 06: Problems at Virgin Media
Virgin Media is having issues since 09:20 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
-
Internet (55%)
-
Wi-fi (16%)
-
Total Blackout (13%)
-
TV (8%)
-
E-mail (7%)
-
Phone (2%)
Live Outage Map Near West Bromwich, Sandwell, England
The most recent Virgin Media outage reports came from the following cities: Wolverhampton, Birmingham, Dudley, Kidderminster, Sutton Coldfield, West Bromwich, Walsall, Kingswinford, Burntwood, Brierley Hill, Stourbridge, Solihull, Halesowen, Lichfield and Bilston.
| City | Problem Type | Report Time |
|---|---|---|
 Wolverhampton |
Internet | |
| Birmingham |
Internet | |
| Dudley |
TV | |
| Birmingham |
Internet | |
| Birmingham |
TV | |
| Birmingham |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near West Bromwich, England
Latest outage, problems and issue reports in West Bromwich and nearby locations:
-
Isa #StayHomeSaveLives
(@isamutlib) reported
from
Birmingham, England
It's actually tragic how bad @virginmedia broadband has gotten over the last few days. Hope we are refunded for this period of shocking internet coverage. Still think it's the best service but need to sort out current issues.
-
Will Riley
(@troublewithdata) reported
from
Solihull, England
@virginmedia You say there’s no issue but our WiFi has been up and down like the flipping Assyrian empire all day. Very cross!!
-
Stuart McCullagh
(@stumccullagh) reported
from
Solihull, England
Have to say your internet & TV have been awful can't get anything again your call centre cut me off after 57 minutes of waiting! @virginmedia
-
anna_banana
(@bettyboobypants) reported
from
Birmingham, England
@virginmedia please can some one help! My mom has a phone with you but is hopeless with acc info and passwords, she has tv, phone and internet package with you. She is trying to upgrade her phone as the one she has isn’t working/ charging properly.
-
Amy Morton
(@amesmorton48) reported
from
Birmingham, England
Listen up @virginmedia Customers will be leaving in droves if you don't sort it out. Cannot work from home with such rubbish service & contract restrictions.
-
Dave Shep
(@daveshep1) reported
from
Solihull, England
@virginmedia Looks like most of the Broadband is down in B91 - not showing on your website but tests and local feedback from friends/family suggests this is across entire B91 postcode - can you please fix ASAP 👍🏻
-
Rob Wadrup
(@WadrupR) reported
from
Solihull, England
@virginmedia once again my broadband and tv are not working I’m paying a full package for this and even sky sports with nothing on. How many times this month alone.
-
👻•Betty👑•👻
(@ghstofyouBrock) reported
from
Walsall Wood, England
Aight but why is virgin media the worst ******* internet shut ever
-
Chris Dack
(@chrisgdack) reported
from
Solihull, England
Experiencing a major @virginmedia outage! Managing a WebEx class via phone 😉 #wontbebbeaten
-
Emma Casey
(@EmmaJCasey) reported
from
Birmingham, England
@virginmedia sort out the damn WiFi - so many people pay ALOT for your terrible service & here I am (and many others) using my data from @ThreeUK 🤯 #sortitout #virginmediadown #whatarewepayingfor
-
Will Riley
(@troublewithdata) reported
from
Solihull, England
@virginmedia your internet once again down in Solihull
-
Adam
(@brumadam) reported
from
Birmingham, England
Credit where it’s due, just had to call @virginmedia as I was unable to fix a query on the website and had fantastic, fast, and friendly service from the call centre. Thank you 🙏
-
H
(@NearLegalJones) reported
from
Dudley, England
@virginmedia Hi. After regularly berating one of your business rivals ref broadband I’m disappointed to be now asking you how to make a (polite) written complaint about an installation at my home. I think you have a staff training issue.
-
Roisin Bailey
(@midwifephd) reported
from
Birmingham, England
@amesmorton48 @virginmedia They're the worst.
-
Helen Rollins
(@kittykatrollins) reported
from
Birmingham, England
@virginmedia phoned last week re my blueyonder email account. I can’t refresh it on my laptop or on my phone. I was told it would be fixed. I’ve tried contacting again to no avail. I understand staff are limited at the mo but would like to know when this issue will be resolved
-
Mark Cottrill
(@Markycot) reported
from
Solihull, England
@virginmedia the internet quality has been appalling today, went down including TV for over an hour earlier and now the speeds down at less than 5mb a second!! Please give reasons and a time for fixing!
-
Dave Shep
(@daveshep1) reported
from
Solihull, England
Wow...!! This appears to be B90, B91 & B92 - @virginmedia you need to get this fixed ASAP - this is no doubt human error to cause issues at this scale - either that or you need some help with your network topology - let me know 😉
-
Umair Ansari
(@Uma1r_F1) reported
from
Solihull, England
@virginmedia internet is down in Solihull and apparently across the West Mids...please sort this out ASAP!
-
Dave Shep
(@daveshep1) reported
from
Solihull, England
@virginmedia @grimegran Bad timing @virginmedia marketing given your Broadband is down across most of Solihull 😔😔
-
anna_banana
(@bettyboobypants) reported
from
Birmingham, England
@virginmedia She has forgotten her email address (and is struggling to get access to her acc & not getting much help when she phones up) she uses on her mobile acc as she is looking to cancel or update her mobile phone contract.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
Rich Dundas
(@RICH_DUNDAS) reported
@mrkhndy Even worse than the Virgin Media Customer Service department?
-
Jitesh
(@iJiteshGupta) reported
@virginmedia Well how do you want to help me. When I call your customer services I cannot get through to anyone
-
Helen Ganter
(@Ganterh) reported
@virginmedia It would be nice it you could inform us why they have one minute fixed the issue and the next it is not working again. It has been off now since 21.55 last night another day I have to find a place to work. Is it going to be down all week. ?? This is not good enough no information
-
Duncan Colledge
(@djcolledge) reported
@virginmedia there seems to be no broadband in CV10 area. Website suggests no issues. Just to let you know there is. Cannot run tests as no broadband to run them on.
-
Sir Badger
(@1SillyBadger) reported
@virginmedia can you finally tell me why there is still no talking EPG after nearly 4 years and don't tell me it's a hardware issue, we've been through this before and you just released a new settop box a few months back.
-
Ben Hayes
(@BenHayes77) reported
@virginmedia Yes, Five has similar problems but all other channels fine.
-
mark Coker
(@markCok18922693) reported
@virginmedia @SemperFi_UK TV, Broadband and phone are all down since yesterday. Your service status said "Engineer on site, will be fixed 0130hrs". This morning its "Engineer on way, fix 1630hrs". Spouting utter rubbish from @virginmedia once again! #poorcustomerservice
-
Will Hogg
(@wilddoghogg) reported
@virginmedia Hi, Further to outage F009199138, my broadband has come on - which is great, but only at 30Mbps - which is not so great. Please can you acknowledge this is known and is still being worked on?
-
A
(@AkashIndia92) reported
@virginmedia It’s still the same since last Friday/Saturday…Even now nothing is working whatsoever. I can see that other Virgin users also facing the same problems!
-
Eddie Jones
(@Eddiearsenal77) reported
@virginmedia what is going on with your service in the BR5 area???….no internet from 7am - 2pm yesterday and now it looks like the same issue again!…nothing but a solid red line on my internet box!…