Virgin Media Outage Report in West Bromwich, Sandwell, England
No problems detected
If you are having issues, please submit a report below.
The latest reports from users having issues in West Bromwich come from postal codes B70 and B71.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in West Bromwich, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in West Bromwich and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
-
Internet (60%)
-
Wi-fi (16%)
-
Total Blackout (12%)
-
TV (7%)
-
E-mail (4%)
-
Phone (2%)
Live Outage Map Near West Bromwich, Sandwell, England
The most recent Virgin Media outage reports came from the following cities: Birmingham, Sutton Coldfield, Oldbury, Solihull, Wolverhampton, Walsall, West Bromwich, Burntwood, Brierley Hill, Wednesbury, Willenhall, Dudley, Kingswinford, Smethwick and Kidderminster.
| City | Problem Type | Report Time |
|---|---|---|
 Birmingham |
Internet | |
| Birmingham |
Internet | |
| Sutton Coldfield |
Wi-fi | |
| Birmingham |
Internet | |
| Oldbury |
Total Blackout | |
| Birmingham |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near West Bromwich, England
Latest outage, problems and issue reports in West Bromwich and nearby locations:
-
Ade1701
(@Ade1701) reported
from
Dorridge, England
@virginmedia First thing I did, and I run them regularly. Only 53.46 Mbps download and just 9.99 upload on a supposedly 100Mbps service! On a wifi laptop right next to the router it’s just 23.43 and 10.08
-
David_Preece
(@David_Preece) reported
from
Birmingham, England
@virginmedia Yet again my internet is down, just had half service for 2 months and it worked for 10 days now gone again... yet you still take full payment out my bank, I see this a theft...
-
Phil Campbell
(@PhilCampbell_) reported
from
Willenhall, England
@virginmedia Still having issues. Was on hold for 1 hour 20 yesterday too and also got cut off...😑
-
Steve Arliss
(@SteveA_3) reported
from
Wolverhampton, England
This is the exact reason I use the web chat!! To ensure conversation is saved on screenshots! So far today @virginmedia have been completely useless! Want me to pay for a service I'm not getting and they dont know when I will be able to get again
-
Ade1701
(@Ade1701) reported
from
Dorridge, England
@virginmedia Don’t try and pass the buck! It’s NOT a windows issue, it ONLY occurs on this Virgin network!
-
Ade1701
(@Ade1701) reported
from
Dorridge, England
@virginmedia After more than FOUR HOURS on the phone I eventually got someone competent from billing to confirm I am eligible for one free booster and someone else to talk me through fixing the security issue. You seriously need to prioritise vulnerable customers!
-
Jo
(@Jod_69) reported
from
Birmingham, England
@virginmedia Yep just says problem in my area. Not helpful and is getting to be a pain tbh
-
Jo
(@Jod_69) reported
from
Birmingham, England
@virginmedia hi. Second time this week no internet. Monday was all day. Can’t get thru to you by phone. What is going on with my service?
-
Jo
(@Jod_69) reported
from
Birmingham, England
@virginmedia As per last message it says problem in area. It’s back working now (see time of initial mail). 4th time this week it’s been down for prolonged periods of time. Not good
-
Phil Campbell
(@PhilCampbell_) reported
from
Willenhall, England
@virginmedia Not gonna keep calling. I also won't be paying for a service you guys can't be bothered to give me.
-
Ade1701
(@Ade1701) reported
from
Dorridge, England
@virginmedia Still on bloody hold! Can somebody in the Virgin Media call centre please pick up the damn phones!!! What the Hell are vulnerable, elderly customers supposed to do?!
-
Steve Arliss
(@SteveA_3) reported
from
Wolverhampton, England
And they expect me to be happy to wait until the 5th of december now? While still paying full price forbabaervice I cant use because they messed up @virginmedia seriously wtf!!
-
Matt Dudley
(@matttdudley) reported
from
Dudley, England
@virginmedia Supposedly had 1gig internet installed today but it appears you only brought the slow one with you! Top speed - 400mbps. Oh, and thank for cutting my call after 2 hours. #greatcustomerservice 😡
-
Jo
(@Jod_69) reported
from
Birmingham, England
@virginmedia Broadband down again today 4th time this week. Really will have to rethink providers
-
Steve Arliss
(@SteveA_3) reported
from
Wolverhampton, England
And @virginmedia want me to pay if I decide instead of the uncertainty i want to cancel it and get someone like @SkyUK or @BT installed that can actually provide the service you pay them for
-
Phil Campbell
(@PhilCampbell_) reported
from
Willenhall, England
@virginmedia Yes there's no issue on the checker. The connect app says it's fine except for a few times it's said the connection is poor. But 1mb some nights is ridiculous...
-
jade💓
(@jadedurnallx) reported
from
Birmingham, England
@virginmedia are absolutely useless. Have over 100 properties with Virgin Media Broadband, and you’d think they’d attempt to fix issues and keep our future custom. Safe to say we’re looking for another supplier if there are any recommendations...
-
Paul Simmons
(@PaulSimmons66) reported
from
Birmingham, England
@virginmedia Today we received outstanding service from Jack the engineer from virgin media. He was polite friendly and determined to rectify the fault which he did. A credit to Virgin media thanks Jack
-
Chris Psaras
(@chrispsaras) reported
from
Dudley, England
@virginmedia it's the same old excuses. Told it would improve but still the same old inconsistent service I've received during the whole of the summer. Can never get through to anyone, complete waste of time today. Shocking customer service!
-
Colin Joyce
(@beast_gbgolfer) reported
from
Birmingham, England
@virginmedia Doesn’t work says account question is wrong so can’t change password and can’t access account think it’s hacked 1 hr waiting on phone your service is poor
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
Andy Lowry
(@azd_lowry) reported
@virginmedia Remaining partial month. In fact we couldn't have the conversation because I was disconnected while still talking to the agent. When you eventually got around to explaining what the charge was for it was paid immediately and I was told service would be back in 10 minutes....
-
princesstt5
(@princesstt51) reported
@virginmedia thanks for wasting my elderly dads time all day today - trying to renew his contract- asking him the same questions repeatedly offering packages with SIM cards fibre broadband kids tv which he doesn’t need doubling his payments - no choice but to cancel 🤬
-
Becci Wells
(@beccieee77) reported
@virginmedia I give up .... obviously can't provide a service . If you can ensure the credit we were promised is processed
-
John Gregson
(@JohnGre91077225) reported
@virginmedia Hello there, thanks for coming back to me. The error message I am getting is we can’t find your hub, please ensure you are connected to your WiFi network. Alternatively, please make sure all the cables are connected correctly and the hubs turned on. I have an iPhone 11 Pro Max on
-
Wild Heart
(@WildHeart3000) reported
@virginmedia The receptionist said that someone else is having the same issue
-
Jacqui 🕷️
(@JacquiFromSheff) reported
@virginmedia Thanks for your reply. Interesting. No communication from Virgin Media regarding this. Our hub is an old one, and is in the attic. The TV box is two floors down along with the TV. We really do not need to be spending money on cables and installation of same do we.
-
Linsey Gooding
(@LinseyGooding) reported
@virginmedia hi, 6 hrs and still going to set up new contract.such poor service, no one interested, breached @Ofcom rules in advising of best, but no one seems to care. #PoorService
-
Phil from Middlesbrough
(@Phillip48673176) reported
@virginmedia People are knocking on doors in Middlesbrogh saying they have had reports of internet problems in the area and can they come in to people’s houses and check the internet speeds. I think it’s a scam to gain access to homes to rob them
-
Dorito Bandito
(@KnugenMooMoo) reported
@onestopcable I had problems with Virgin Media that company a big joke, customer service "india" treating a customer like **** had a argument with one he was like who cares hung up on me told them to stick there service up there arse always complaining and being told same bolox
-
Tom Devoil
(@TomDevoil) reported
@virginmedia No issues in my area, has been an issue since I went live back in early October. Huge issues for my wife and I who work from home. Connection was an awful experience and the connectivity and service has been shocking ever since.