Virgin Media Outage Report in West Bromwich, Sandwell, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in West Bromwich come from postal codes B71.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in West Bromwich, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in West Bromwich and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
November 22: Problems at Virgin Media
Virgin Media is having issues since 09:00 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (15%)
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Total Blackout (14%)
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TV (8%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near West Bromwich, Sandwell, England
The most recent Virgin Media outage reports came from the following cities: West Bromwich, Birmingham, Wolverhampton, Stourbridge, Solihull, Walsall, Kidderminster, Oldbury, Dudley, Halesowen, Brierley Hill, Lichfield, Sutton Coldfield and Smethwick.
| City | Problem Type | Report Time |
|---|---|---|
 West Bromwich |
Total Blackout | |
| Birmingham |
Internet | |
| Birmingham |
Total Blackout | |
| Wolverhampton |
TV | |
| Stourbridge |
TV | |
| Solihull |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near West Bromwich, England
Latest outage, problems and issue reports in West Bromwich and nearby locations:
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Paul Jenkins
(@xpjxuk) reported
from
Walsall Wood, England
@virginmedia been hounded with call for 2 weeks finally answer to be offered disgusting customer service and when I ask about the offer on the Martin Lewis website told can’t have it please call me or I will be leaving and going to sky
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Paul Moore
(@Paul_Reviews) reported
from
Burntwood, England
@leicscyberaware @SCwithGin @virginmedia @NCSC @troyhunt @ScottMcGready @PWTooStrong You're right, it's not good enough... but it's not insecure either. I debunked 3 random words years ago. Now *that* is poor advice.
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Paul Moore
(@Paul_Reviews) reported
from
Burntwood, England
@leicscyberaware @SCwithGin @virginmedia @NCSC @troyhunt @ScottMcGready @PWTooStrong The irony here is 3 random words can be broken in as little as 40 seconds, maximum 50 minutes. A 10 character random password, by comparison, would take 7 weeks with the same hardware.
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Andrew Anthony
(@andrewanthony83) reported
from
Codsall, England
@SuperfastStaffs please let @virginmedia lay their cables in #Bilbrook and #Codsall we need proper #fibre broadband. We are being left behind with the copper solution that @WeAreOpenreach leave us with and it’s getting worse! @south_staffs @GavinWilliamson @StaffordshireCC
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jen
(@jenkin99) reported
from
Birmingham, England
@virginmedia Ive called you customer service department to be hung up on temwicw, i have sent an email to yourselfs and via resolver had no response. I have a health and safety issue i want resolving
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Paul Moore
(@Paul_Reviews) reported
from
Burntwood, England
@ScottMcGready @SCwithGin @virginmedia @NCSC @troyhunt @PWTooStrong Because "secure" requires a context which neither the OP nor yourself have given. 99% of my passwords are 12 chars, A-Z, a-z, 0-9. They're not being broken in my lifetime... so to claim 10 is sufficient to justify leaving is daft.
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Daniel Sturley
(@ikonic_exposure) reported
from
Birmingham, England
@virginmedia What would really help is a separate sales number to call and to speak with an agent straight away with no ‘system’ to navigate and who understands my disability and can help me to sign up if I want to :~}
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Mike Hamer
(@Plumberguyuk) reported
from
Birmingham, England
@virginmedia I don't think much will happen given virgin's track record but on the plus side you've given lots of material for my delegates on next Saturdays Customer Service module.
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Kerri
(@WestonKerri) reported
from
Birmingham, England
@virginmedia absolute joke !! worst customer service provided ! #whybother
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Mike Hamer
(@Plumberguyuk) reported
from
Birmingham, England
@virginmedia Just had a look at what you've sent, you lot are a real joke, you screw up and then push customer to do all the work and hope they give up, I surggest you find another job far as possible form customers,
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Paul Moore
(@Paul_Reviews) reported
from
Burntwood, England
@ScottMcGready @SCwithGin @virginmedia @NCSC @troyhunt @PWTooStrong No, bash both :) As I said, it's a poor policy by comparison but I'd rather advise the user on how to choose a secure 10 character password than waste time preaching security to a social media staffer :)
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🐺Wolfish
(@unit_1974) reported
from
Birmingham, England
Made a complaint to @virginmedia 10 days ago via their online service with a 7 day anticipated response time and yet have heard nothing since the acknowledgement of my complaint. This basically sums up my experience over the past year of ineffective response to our issues.
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Paul Moore
(@Paul_Reviews) reported
from
Burntwood, England
@kinoshitajona @ScottMcGready @SCwithGin @virginmedia @NCSC @troyhunt @PWTooStrong Agreed, neither are secure and should never be used... however it's certainly possible to make an unbreakable MD5 password.
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Paul Moore
(@Paul_Reviews) reported
from
Burntwood, England
@ScottMcGready @kinoshitajona @SCwithGin @virginmedia @NCSC @troyhunt @PWTooStrong Scott, we use the term "unbreakable" in the trade to imply the credentials cannot be broken in a timeframe which realistically presents a risk to the user... it's not an OED term. Sure, if we're talking to an end-user, you either use a different term or explain the meaning
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Mike Hamer
(@Plumberguyuk) reported
from
Birmingham, England
@virginmedia one good thing is I can demonstate in my customer training sessions how not to treat customers, thank you for the material Virgin Braodband
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Darran Attwell
(@DarranAttwell) reported
from
Dudley, England
@virginmedia can someone help me with a bill... I’ve been charged twice for the same bill both times overcharged. And I’m struggling over the phone.. can someone please DM me please
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🐺Wolfish
(@unit_1974) reported
from
Birmingham, England
@virginmedia Broadband issues since May 2018. Multiple calls to customer service with no permanent fix. Last time I called I was asked the same questions repeatedly then cut off. Want a new hub that works and a bill review as it’s gone from £65 to £79 since Sept 2018!
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Simon Pugh
(@simonpunch) reported
from
Wolverhampton, England
@virginmedia just had the call ended by your overseas call centre not the greatest service in the world!!
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Adam McDermott
(@admcdermott) reported
from
Dorridge, England
@virginmedia 6 week a ago we lost all service, finally got an appt for yesterday to have cable dug up and reconnected. Engineer rang twice to check contractors had done street work - no. Assured by CS it would be done, it wasn't. Now another 2 weeks! You just don't care!
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🐺Wolfish
(@unit_1974) reported
from
Birmingham, England
@CapnKink @virginmedia They don’t even respond when you complain. I haven’t got the patience to keep phoning to get a temporary fix. Just gotta decide which service to switch to and they’re gone.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Karen Myers
(@atozeeofbc) reported
@virginmedia 3 days total loss of service (phone/broadband/TV) in Dec, yet customer service says I'm not entitled to refund or comp, despite having to take 3 days off work, buy in mobile data & waste hours on the phone to you.A joke surely?Esp as you're about to price hike again!
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Louise
(@Louise63544316) reported
@O2 Hi so I am an O2 customer have been since before you were even O2 I am also a virgin media customer but yet on My O2 it does not recognise this even though it's the same name and address. So no VOLT benefits??
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Phil Dunnett
(@PhilipDunnett) reported
@virginmedia Got through to some patronising idiot before who just kept making some weird humming noise and wouldn’t give me a Wi-Fi extender. Probably just going to cancel
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Miss Adam
(@Miss_A_Drama) reported
@virginmedia please help! We are having issues installing our *** after a house move. There is no virgin media socket in the new property even though I was told it would be an easy self- install. Have called and it just cuts me off after telling me I haven’t set it up yet!
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49UNDEFEATED
(@SAYF_14) reported
@virginmedia I've accepted the lost of service but what is more concerning is not being able to work and also missing a days pay as a result of no broadband services what can I do, I cannot go somewhere where they offer Internet unless they allow me to connect using an ethernet cable.
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Aimee Charnell
(@aimeecharnell) reported
I ask this genuinely, is there a company with worse customer service than @virginmedia? I'm now 5 hours in, speaking to person 7/8 to cancel an order I'd been told hadn't gone through. Every person I speak to tells me opposite of the last on whether order is placed/cancelled! 😭
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jane doe
(@PJandh) reported
@virginmedia 29 minutes on the phone and then you cut me off. Hardly the way to retain me as customer after 23 years 😡😡😡😡
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Julie Carragher
(@JulieCarragher) reported
@virginmedia You are approximately the 15th person we have contacted about the issue, it’s beyond ridiculous! All I want is my landline to be connected!!
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craig
(@nicscraig) reported
@virginmedia Service fault from abo 6.30am this morning. No broadband or TV services
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Shatzy
(@KhanShaziah) reported
@virginmedia i am trying to reconnect. it's very slow. i will try again.