Virgin Media Outage Report in West Bromwich, Sandwell, England
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The latest reports from users having issues in West Bromwich come from postal codes B70.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in West Bromwich, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in West Bromwich and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near West Bromwich, Sandwell, England
The most recent Virgin Media outage reports came from the following cities: Birmingham, Wolverhampton, Burntwood, Oldbury, Brierley Hill, Wednesbury, West Bromwich, Solihull, Walsall, Willenhall, Dudley, Kingswinford, Smethwick, Sutton Coldfield and Kidderminster.
| City | Problem Type | Report Time |
|---|---|---|
 Birmingham |
Internet | |
| Birmingham |
TV | |
| Birmingham |
Wi-fi | |
| Birmingham |
Internet | |
| Wolverhampton |
Wi-fi | |
| Burntwood |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near West Bromwich, England
Latest outage, problems and issue reports in West Bromwich and nearby locations:
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Roy Kyffin
(@RoyKyffin) reported
from
Birmingham, England
@virginmedia why has my mobile signal strength dropped now Virgin Mobile is piggybacking off Vodafone? Used to be full strength when you used EE.
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Ben Franklin.
(@benavfcfranklin) reported
from
Dudley, England
@LDTomo @virginmedia 3 times I’ve contacted them now & they’ve done **** all about it. Want £100+ to move a router as well the jokers.
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Mark Cottrill
(@Markycot) reported
from
Solihull, England
@virginmedia Just phoned, spent 35 minutes on hold, call answered, questions asked, checks being carried out.......... Phone gets put down!!! Do you expect me to call again for the same atrocious service?? @virginmedia @BBCWatchdog
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Ben Franklin.
(@benavfcfranklin) reported
from
Dudley, England
@virginmedia Yes this was after I reset. I have been trying a hub reset regularly and it doesn’t help. How do I check the package I am on? Im not sure.
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Mercedes Hodson 👷🏻♂️💁🏼♀️
(@mercede72928186) reported
from
Wednesfield, England
@Carol74438555 I was having issues with Virgin media too but they are sending me an updated box out so hopefully it will be ok then
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Ben Franklin.
(@benavfcfranklin) reported
from
Dudley, England
@LDTomo @virginmedia **** that they ain’t having more money off me when their speeds should be much better. It’s never been this bad so there’s an issue somewhere.
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Nickins
(@ninsull) reported
from
Solihull, England
@virginmedia how can you spend nearly an hour on two phones to report a problem with no one picking up. Yet ask me if il refer you. @next stop I’m cancelling my contract.
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Ben Franklin.
(@benavfcfranklin) reported
from
Dudley, England
@virginmedia my WiFi is running at 3.4 download speed. This is the 3rd time I’ve contacted and done tests and still no fix has been made.
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victoria nicholson
(@bicovico) reported
from
Solihull, England
@virginmedia shocking service again today
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Andrew Grove
(@henry_1664) reported
from
Birmingham, England
Can anyone tell me how you get @virginmedia to respond to and deal with complaints? I am at the end of my tether with them! I have raised 4 complaints now and they have unsatisfactorily responded to 1 which I called back about to keep the complaint open only for them to close...
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lee harris
(@leeharris85) reported
from
Dudley, England
@virginmedia customer service as good as ever told I’m being put through to another team.... then cut off
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Mark Cottrill
(@Markycot) reported
from
Solihull, England
And now you have been offline for over half a day with your website still saying there is no known issue?! I want to make an official complaint to both @virginmedia and @Ofcom , Your service is appalling and your customer service even worse.
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Martin Clarke
(@MartinClarke165) reported
from
Birmingham, England
@virginmedia No service still. Outrageous. No customer support. Online mths all day. Great advert for Virgin. The most reliable broadband provider #poorservice
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Andy H
(@AndyTDEJ) reported
from
Dudley, England
I think @virginmedia are attempting to outdo @TUIUK for the worst customer services . I’ve spent 45 mins on hold so far waiting to speak to a human . Doesn’t beat 3 and half hours trying Tui but bless Virgin they’re trying. Just appalling 👍
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Ben Franklin.
(@benavfcfranklin) reported
from
Dudley, England
@virginmedia No they asked me to do some checks which I did then never got a response again. This has been going on weeks now.
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Dickie B
(@richiebunn) reported
from
West Bromwich, England
The award for the worst ever customer service goes to @virginmedia over an hours wait to get through.
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Mark Cottrill
(@Markycot) reported
from
Solihull, England
I can’t get because Hub 3 doesn’t support it, poor quality control, worse customer service @virginmedia I want it sorted today!!
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Adam
(@adam_jordan112) reported
from
Birmingham, England
@virginmedia has your mobile online order website gone down? It keeps telling me to message or ring to order?
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David H-T 🏳️🌈🇪🇺🇳🇴🏴
(@psicorps2000) reported
from
Solihull, England
Anybody in B37 with a @virginmedia box having problems with their boxes rebooting? Ours has done it twice without warning this evening.
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Mark Cottrill
(@Markycot) reported
from
Solihull, England
@virginmedia Absolutely atrocious customer service! Waited for my Hub 4 to arrive as we are now paying for highest broadband, it arrives and has wrong power cable inside, phoned to sort, on hold for 20 mins then speak to someone who has IT issues and has put us on 40 mins hold!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Tim Mower
(@timmow) reported
@virginmedia just got an email that you've closed my complaint C-231222361 which I didnt agree to. Yes i'd like a call at 2pm on the 27th
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Dan Mansfield
(@DanMans84) reported
@virginmedia We have been offered a dongle BUT…O2 is almost useless in our property so no better off than we are now. We also have a hard wired security system which will not work with your dongle so pretty pointless all round really. The only resolution is to do the damn install as promised
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Ash
(@FagleyPetty) reported
@Smithychris2004 @virginmedia Iv been lucky enough to cancel as still within the 14 day cooling off. What a waste of time and shambles this has been for me since October!! Never again! Hope you and the family have a good Christmas mate 🎄
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RUNDMC
(@drkcmpbll) reported
@virginmedia It said there was an issue at 11am. At 4pm said it was fixed. Checked again now and it says there's an issue again being resolved at 12:25am 24/12/22. Can't have no broadband on Christmas Eve, or even worse on Christmas day. Presents depend on broadband.
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Elizabeth Train
(@pug2black) reported
@virginmedia We have had total loss of service now since last week - engineer came yesterday new router fitted, still no service and still no local fault showing
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Mark Crossfield
(@4golfonline) reported
@AliTaylorGolf @virginmedia BT and they have been better. Virgin are awful and awful customer no care.
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Claire Malone
(@Clairemsings) reported
@virginmedia I want to pay my Dads last bill. When I spoke to a girl in Oct to cancel, I told her his phone/internet had not been working for approx 8 weeks previous to this. She said she would check it out and let me know. I didn’t hear back but just got his bill.
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Gabor
(@GaborPfalzer) reported
from
Kensington, England
@Mike_Randazzo1 @virginmedia Oh, they did let me cancel, but I had to answer about 3 “last question”s before they proceeded 5 minute response time on chat, took me nearly two hours, after the 4 hours it took to connect an agent. We could get a contract with a credit check in 5 minutes.
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Stuart Pearson
(@sjpearson85) reported
@virginmedia Despite being on your system as extremely dependent on their phone line. You are willing to leave a member of my family with no internet or phone until December 29th. Literally putting their life at risk. But your rude customer service couldn’t care less.
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KroyVR
(@KroyVR) reported
@virginmedia It leaves me with somewhere between 0 and 1.4mbps upstream, which disconnects and timesout frequently, leaving the upstream service unusable.