Virgin Media Outage Report in West Bromwich, Sandwell, England
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The latest reports from users having issues in West Bromwich come from postal codes B70 and B71.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in West Bromwich, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in West Bromwich and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near West Bromwich, Sandwell, England
The most recent Virgin Media outage reports came from the following cities: Birmingham, Solihull, Wolverhampton, Oldbury, Walsall, West Bromwich, Burntwood, Brierley Hill, Wednesbury, Willenhall, Dudley, Kingswinford, Smethwick, Sutton Coldfield and Kidderminster.
| City | Problem Type | Report Time |
|---|---|---|
 Birmingham |
Wi-fi | |
| Birmingham |
Internet | |
| Solihull |
TV | |
| Birmingham |
Internet | |
| Wolverhampton |
Wi-fi | |
| Birmingham |
Total Blackout |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near West Bromwich, England
Latest outage, problems and issue reports in West Bromwich and nearby locations:
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Craig Gibbons
(@gibbons_craig93) reported
from
West Bromwich, England
@virginmedia Thanks, that link for issues in the area hadn't been working, but now it does and can see the engineers are close to resolving the issue. Many thanks 👍
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Ashley Brian Wright (Starz)
(@MrAStarz) reported
from
Birmingham, England
@virginmedia Wifi and TV down again for the 5th day in a row. Thinking of leaving at this point, I'm absolutely disgusted! 🤬
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💎
(@_auralaura_) reported
from
Birmingham, England
Virgin Media is down yet a-*******- gain. I'm off to bed.
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𓃮 AQO
(@abdulosman84) reported
from
Birmingham, England
@virginmedia fix up! You killing my vibe.
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H
(@NearLegalJones) reported
from
Dudley, England
@virginmedia Hi. After regularly berating one of your business rivals ref broadband I’m disappointed to be now asking you how to make a (polite) written complaint about an installation at my home. I think you have a staff training issue.
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Roisin Bailey
(@midwifephd) reported
from
Birmingham, England
@amesmorton48 @virginmedia They're the worst.
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Helen Rollins
(@kittykatrollins) reported
from
Birmingham, England
@virginmedia phoned last week re my blueyonder email account. I can’t refresh it on my laptop or on my phone. I was told it would be fixed. I’ve tried contacting again to no avail. I understand staff are limited at the mo but would like to know when this issue will be resolved
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Isa #StayHomeSaveLives
(@isamutlib) reported
from
Birmingham, England
It's actually tragic how bad @virginmedia broadband has gotten over the last few days. Hope we are refunded for this period of shocking internet coverage. Still think it's the best service but need to sort out current issues.
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Dan Harris
(@dan04harris) reported
from
Walsall Wood, England
Hi @virginmedia was expecting to receive call today at 12pm from someone called John but we still waiting. Really getting annoyed at how you are treating us! 14 years of being a loyal customer and being treated like this! Your customer service and bereavement team are the worst!
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Dan Harris
(@dan04harris) reported
from
Walsall Wood, England
@virginmedia Hey @virginmedia I was expecting to receive call today at 12pm from somebody called John but I’m still waiting. Really starting to annoy me how bad your customer service is being!
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Amy Morton
(@amesmorton48) reported
from
Birmingham, England
Listen up @virginmedia Customers will be leaving in droves if you don't sort it out. Cannot work from home with such rubbish service & contract restrictions.
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Will Riley
(@troublewithdata) reported
from
Solihull, England
@virginmedia your internet once again down in Solihull
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Marian Rist
(@chillaxed1) reported
from
Birmingham, England
@virginmedia had a new hub 4 arrive today . No text message for GO , set up following phone instructions. Still unable to connect and virgin media are not answering the phone to help me !!
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Body Mania Ltd
(@bodymanialtd) reported
from
Birmingham, England
@vmbusiness my business broadband is down and I cannot take debit and credit card payments. Also the WiFi will randomly cut out on us. Could you please check this out. I have a essential business to run, and I am not as lucky as @richardbranson to ask for a bail out! Help us!
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Will Riley
(@troublewithdata) reported
from
Solihull, England
@virginmedia You say there’s no issue but our WiFi has been up and down like the flipping Assyrian empire all day. Very cross!!
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Emma Casey
(@EmmaJCasey) reported
from
Birmingham, England
@virginmedia sort your damn WiFi out 🙄 useless! Drops out way too much!
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anna_banana
(@bettyboobypants) reported
from
Birmingham, England
@virginmedia please can some one help! My mom has a phone with you but is hopeless with acc info and passwords, she has tv, phone and internet package with you. She is trying to upgrade her phone as the one she has isn’t working/ charging properly.
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Emma Casey
(@EmmaJCasey) reported
from
Birmingham, England
@virginmedia sort out the damn WiFi - so many people pay ALOT for your terrible service & here I am (and many others) using my data from @ThreeUK 🤯 #sortitout #virginmediadown #whatarewepayingfor
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Joe Poole
(@Joppa_P) reported
from
Dudley, England
Any chance of some broadband @virginmedia !! Only been down since Friday in my household!! Absolute joke! #virginbroadband
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DJ Neil J Birmingham
(@djneiljbham) reported
from
Wednesfield, England
Loving all the people moaning their virgin media being down. Most being paid for by their parents! Stop moaning! Either they’ve had a major piece of equipment fail or they’ve been hacked. Be patient, and it will be sorted. Or move to another and only get slow 30mb broadband!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Dave Wiseman
(@MrExploding) reported
@Ben_Aaronovitch @virginmedia In my experience all customer service interactions with VM have been frustrating, infuriating and helped only to increase my blood pressure. I'm only still with as I can't face the agony of trying to leave [cue autobot VM social response to this tweet]
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Ş̧̛̭̺͔͕̖͉̞̩͙͙̦̲͉̦͠t̛̜̼̲̬͖͙́u̕͞͏̥̪͇̼͙̮̺̣̣͕̹́ͅ
(@stucoates) reported
Hey @virginmedia, when your customer service rep says "I'll transfer you to the bereavement team" and then a recorded message says "Sorry we're closed right now, goodbye"... that's pretty poor form. Oh well, I did my best to let you know your customer had died.
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Alan Howell
(@Alan_Howell) reported
@virginmedia No still the same. Brand new phone, stood next my son who has full signal with O2. Tried manual network and doesn’t connect. You need to send me a new Sim now to see if that’s the problem.
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brenda walukonis
(@BrendaWalukonis) reported
@virginmedia You have to have problems with you're service for 3 days before you can claim anything. So what's the point. Perhaps you're system got overloaded with people wanting to watch trooping of the colour shame on you. By the way, now it's over everything is back on
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Ş̧̛̭̺͔͕̖͉̞̩͙͙̦̲͉̦͠t̛̜̼̲̬͖͙́u̕͞͏̥̪͇̼͙̮̺̣̣͕̹́ͅ
(@stucoates) reported
@virginmedia Trying to tell you that your customer has died and therefore will not need your services any more.
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Paul Bisland
(@PaulBisland) reported
@virginmedia I think I need to be a customer and sign in to contact, which I'm not. I'm just getting your customers emails, for 4 years. Which I reported over the phone twice in the past with no impact. I have my 2 boys and am off work I'd really rather write an email
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chaz
(@chaz9cowden) reported
@virginmedia Yes I have cancelled after wanting to resolve on numerous calls. Honestly the worst customer service I have ever experienced
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amanda
(@amanda11350524) reported
@virginmedia Would a manager from customer resolutions please contact me as my issue and complaint has not been resolved or escalated due to no call back or contact from yourselves.
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Alan Howell
(@Alan_Howell) reported
@virginmedia I had exactly the same problem using same sim on my previous phone in Italy 3 weeks ago.
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Matt Jackaman
(@MattJackaman) reported
@virginmedia my installation date is meant to be today however just been emailed saying its now the 20th. Not really acceptable as I work from home so need it done by Monday at 8am.. Not really a great start for a new customer.