Virgin Media Outage Report in West Bromwich, Sandwell, England
No problems detected
If you are having issues, please submit a report below.
The latest reports from users having issues in West Bromwich come from postal codes B70.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in West Bromwich, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in West Bromwich and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
-
Internet (41%)
-
TV (35%)
-
Wi-fi (11%)
-
Total Blackout (9%)
-
E-mail (3%)
-
Phone (1%)
Live Outage Map Near West Bromwich, Sandwell, England
The most recent Virgin Media outage reports came from the following cities: Birmingham, Kidderminster, Wolverhampton, Dudley, Walsall, Oldbury, Lichfield, Brierley Hill, West Bromwich, Stourbridge, Sutton Coldfield, Burntwood, Halesowen and Bilston.
| City | Problem Type | Report Time |
|---|---|---|
 Birmingham |
Internet | |
| Birmingham |
Internet | |
| Birmingham |
Internet | |
| Kidderminster |
||
| Wolverhampton |
Internet | |
| Birmingham |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near West Bromwich, England
Latest outage, problems and issue reports in West Bromwich and nearby locations:
-
Jord
(@J8rde) reported
from
Dudley, England
@Ofcom how do I lodge a complaint against @virginmedia they're making it almost impossible to cancel with them, I'm out of contract but where do I stand on just cancelling my DD payment ?
-
Mark Baldwin
(@mark_xc) reported
from
Solihull, England
@virginmedia why are not supporting key workers through these challenging times? Both my wife and I are key workers supporting the NHS & the food industry from home yet you fail to fix our Broadband issues for 3 weeks. We can’t work. @piersmorgan @BorisJohnson
-
Jord
(@J8rde) reported
from
Dudley, England
@virginmedia I've been on for nearly 9 hours trying to complain or cancel. Nobody answers the phone. I got put through to retention at 1030 am still no reply on chat and its now disconnected me. I'm cancelling my direct debit.
-
Jord
(@J8rde) reported
from
Dudley, England
Hi @virginmedia still trying to cancel, nearly 4 days in now. No answer at 150 been In a 'live chat' since 930am nothing doing there. I wish to cancel, now. Failing that my direct debits will be stopped as of tomorrow.
-
Jord
(@J8rde) reported
from
Dudley, England
@virginmedia I wish to cancel my broadband can you have an agent contact me please, I've tried 150 and cant get through and I've tried online chat and keep getting disconnected before an agent responds . thank you.
-
Everso
(@alextom15) reported
from
Solihull, England
@virginmedia is the internet down in B92 of Solihull
-
adi
(@adiDev0) reported
from
West Bromwich, England
@virginmedia Just to update, the engineer has never come
-
Samantha
(@Sammykins9486) reported
from
Birmingham, England
@virginmedia can I get a contact number please which is actually going to lead to someone helping me?all my services are not working, im working from home and now losing wages as I cannot connect to work , this is ridiculous
-
Barney Scholefield 🌈 💙
(@BarneyUoB) reported
from
Birmingham, England
.@virginmedia not your fault, but can you do more to stop the scammers? @NatWest_Help 🙏 thanks for prompt support! /2
-
Jord
(@J8rde) reported
from
Dudley, England
@shaady_eymech @virginmedia It would be easier to find Madeline McCann than cancel with virgin.
-
Griff
(@GriffPlays) reported
from
Birmingham, England
@DonnyCartel @virginmedia You've just gotta keep dialling bro. But move away, 100%. Their customer service is dogshit and their broadband just keeps getting worse and worse 💀
-
sharon Elizabeth Noa
(@SharonNaokes) reported
from
Wythall, England
@virginmedia My main issue is that I need to speak to someone!! How do I do that? The line is constantly busy and won’t even put me on hold, the website says I need to speak to someone to deal with my requests! Can you see my problem? It’s appalling.I’m paying for a service I’m not receiving
-
Leyton Jordan
(@Leyjay17) reported
from
Birmingham, England
@virginmedia two hours on the phone ..... no wifi ?!?! told to call back in February for the correct booster that we should have already received !?! Absolutely awful and disgusting customer service !!
-
Emily 🥰
(@starlight84em) reported
from
Kidderminster, England
@virginmedia All TV & Broadband down, can we get an update on when it’s getting fixed? #VirginMedia #Blackout
-
sharon Elizabeth Noa
(@SharonNaokes) reported
from
Wythall, England
@virginmedia why send me letters with no contact details on for me to get back to you, put my bill up, yet fail to provide the service I’m paying for! I’ve been trying for 3 weeks to contact you to talk about this! Shall I cancel my contract..yes as soon as I can get through 😤
-
Ben Franklin.
(@benavfcfranklin) reported
from
Dudley, England
@virginmedia There is no issue that I can see. I’ve checked each time it has happened.
-
Samantha
(@Sammykins9486) reported
from
Birmingham, England
@virginmedia I suddenly can’t get through to the contact number 0345 454 1111 - why? I rang this multiple times last week but now it is not even ringing. I need to speak about a technical issue which is still not resolved
-
Mark Baldwin
(@mark_xc) reported
from
Solihull, England
@virginmedia why are you not supporting key workers through these challenging times? Both my wife & I are key workers supporting the NHS & the food industry from home yet you fail to fix our Broadband issues for 3 wks. We can’t work. You just fob us off @piersmorgan @BorisJohnson
-
Patrick Barnes
(@PatrickBarnes17) reported
from
Birmingham, England
@virginmedia I called 2 days ago, saying I wanted to leave, lady tried to say due to COVID other co. Not going into homes. First co.Called can fit when needed. Told only way to cancel contract is to call- last two days called about 10 times all staff busy call. How do I cancel?!
-
Liane Denton
(@Crazikat2002) reported
from
Birmingham, England
@virginmedia WiFi is down again and even my broadband won’t connect. Seriously Virgin sort this out it is causing me serious issues with my work 😭
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
Steve Johnson
(@sbsj2) reported
@virginmedia Website says I can upgrade to V360 + Ultimate OOMPH. Says I can do this online...NO. Phone support sends me to SMS support. After 14 HOURS (1 hour proving it is my account) I am in...then told (1 hour later) cannot upgrade???
-
🏴CSLlT🏴
(@CarwenSLlThomas) reported
@virginmedia .Your chat facility is very unhelpful. The signal and data plan has disappeared from@my phone and I need to contact you to discuss it, however the chat bot only suggests to phone you which obviously I cant do due to having no mobile signal! What do you suggest?
-
Charlie™️
(@_MzAhmad_) reported
@virginmedia Mines spends the vast majority down... bit of a lie there saying its reliable...
-
Eliot 'Dukov' Earle
(@SFromley) reported
@katerussell @virginmedia I have done the vote thing. I'm towards the top end of the expected bandwidth, so near enough what's advertised. 10:1 down/up is pretty poor in these more synchronous times, though.
-
adam shackleton
(@adamshackleton3) reported
@virginmedia Or wether your looking at having your prices put up twice a year and offered nothing as an existing customer except more price rises and only two year contracts, nice one as always virgin, plus your internet is rubbish and tv keeps crashing
-
Notorious DP
(@notoriousBIGDP) reported
@virginmedia Thanks for getting back to me, I have installed a new router that we have been supplied to go with a new virgin TV box and that seems to have solved the issue. We have cancelled the call out.
-
Abbie
(@Abbie_thfc) reported
Anybody else have constant problems with @virginmedia ? Paying £80 a month, our upstairs box works when it wants, the Internet is temperamental and we can occasionally watch on demand. If we had known they were this bad would have never gone with them! #virginmedia #poorservice
-
@ndyw@lsh
(@andywalsh501) reported
@virginmedia Ive been "in touch" with your text bot..but had to login to check status - shows engineer has been allocated to my area. Will give your team a call to discuss
-
Mark
(@markwhalley78) reported
@virginmedia Broadband still down unfortunately. Not going to be sorted out before the end of the weekend according to your faults team
-
HiipipTwitch
(@HiipipTwitch) reported
@Dexisson @virginmedia Shocking service all round then.