Virgin Media

Virgin Media Outage Report in West Bromwich, Sandwell, England

Problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

The latest reports from users having issues in West Bromwich come from postal codes B70.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in West Bromwich, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in West Bromwich and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in West Bromwich, Sandwell, England 03/18/2025 15:10

March 18: Problems at Virgin Media

Virgin Media is having issues since 03:00 PM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (55%)

    Internet (55%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (14%)

    Total Blackout (14%)

  4. TV (7%)

    TV (7%)

  5. E-mail (6%)

    E-mail (6%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near West Bromwich, Sandwell, England

The most recent Virgin Media outage reports came from the following cities: Birmingham, Walsall, Dudley, Smethwick, Sutton Coldfield, Brierley Hill, West Bromwich, Solihull, Wolverhampton, Stourbridge, Burntwood, Oldbury, Wednesbury and Cannock.

Loading map, please wait...
City Problem Type Report Time
United KingdomBirmingham Internet
United KingdomBirmingham Internet
United KingdomBirmingham Total Blackout
United KingdomBirmingham Internet
United KingdomBirmingham Wi-fi
United KingdomBirmingham E-mail

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near West Bromwich, England

Latest outage, problems and issue reports in West Bromwich and nearby locations:

  • Plumberguyuk Mike Hamer (@Plumberguyuk) reported from Birmingham, England

    Lloyds Bank is proberly the worst bank with the worst ideas of customer service I have come across in my life even worse than virgin media, your laughable and ameture approach to customers is pathetic, I should be using you as a example of bad customer service in my next series

  • InfamousSuk Infamous Suk (@InfamousSuk) reported from West Bromwich, England

    One of the worst things i have ever done is move from @EE mobile to @virginmedia mobile as 4g is slower than a slug... currently getting 0.48mbps even my school internet was 2mb 15 years ago pdl 😡😡

  • CubDJS Drew J Hoskins-Smith (@CubDJS) reported from Dudley, England

    @virginmedia @richardbranson @BBCWatchdog @joelycett So, while off sick with anxiety, I thought I'd deal with one issue; Virgin Media wanting two months (which we cannot afford) at once as we've moved house. I thought it was an error but turns out it's bad business at play. Look.

  • LovesBunnys 🐰 Louise Owen 🐇 (@LovesBunnys) reported from Birmingham, England

    @virginmedia Thanks i will be talking to them regarding the matter, as i don't feel virgin listened to me or took my complaint seriously.

  • DNhunter85 Dave Hunter (@DNhunter85) reported from Birmingham, England

    @virginmedia shocking customer service

  • CubDJS Drew J Hoskins-Smith (@CubDJS) reported from Dudley, England

    @virginmedia Yes, the Complaints team have just parroted the same statements back to me without listening to me as an actual person and advised me to talk to the movers team, which is confusing as the Complaints team should be the overall team to raise a complaint with, not just hand it off.

  • LovesBunnys 🐰 Louise Owen 🐇 (@LovesBunnys) reported from Birmingham, England

    @virginmedia Hi i last contacted you guys on the 27th May 2019 and i still have had ni response from you guys about a complaint i put in last month could you please look into this matter for me please. Mrs Dews

  • EvanJoanette Evan Joanette (@EvanJoanette) reported from Birmingham, England

    @virginmedia Have to assume the cold-calling up-selling team aren't aware when customers have canceled their cable TV just a few months ago with notes to say they're only watching Netflix and want to pay less than £30. I try not to be rude, but seems a bit unfair on the team.

  • CubDJS Drew J Hoskins-Smith (@CubDJS) reported from Dudley, England

    @virginmedia I've moved house but remained a customer with no break in payments. As you can see, I was explicitly told to ignore my 'new' contract as it was just a formality with no changes to terms and I can't see any mention of paying two months at once.

  • 6ft3Queen ✮。 👑🖤 𝟨𝒻𝓉𝟥𝒬𝓊𝑒𝑒𝓃 🖤👑✮。 🏴󠁧󠁢󠁥󠁮󠁧󠁿 (@6ft3Queen) reported from Birmingham, England

    @virginmedia down again 😤

  • djchrisr Chris Roberts (@djchrisr) reported from Dudley, England

    @virginmedia 17th May I sent my complaint. It's getting very close....

  • baggiedude54 Ray Allden (@baggiedude54) reported from Birmingham, England

    @blaneywba @virginmedia ITV & ITV plus 1 & ITV4 not working either

  • baggiedude54 Ray Allden (@baggiedude54) reported from Birmingham, England

    @blaneywba @virginmedia Damn it. Wifey will make me watch BGT now !!

  • tonymartin82211 tonymartin (@tonymartin82211) reported from Birmingham, England

    @virginmedia is there anyway that I can stop this infernal Tivo box recording stuff on my suggestions that I would never dream of watching, it's doing my loaf in.

  • EgglestonMathew Mat 🏳️‍🌈 (@EgglestonMathew) reported from Birmingham, England

    Never mind Virgin media customers that don’t have mobile contracts. We’re happy to just keep turning our boxes on and off 4 times a day . Nice one 👍 @virginmedia

  • djchrisr Chris Roberts (@djchrisr) reported from Dudley, England

    @virginmedia I've already tried calling. The agent wouldn't accept what I was saying and basically called me a liar so I tweeted you & you advised me to file a complaint on the website to which I've received no response at all. I feel my only chance of a result is to take it to CISAS.

  • Xxx_Rhi_xxX Rhi (@Xxx_Rhi_xxX) reported from Birmingham, England

    @virginmedia no signal on mobile in Birmingham. Cant make calls, text or use data! Also not seen the 'reimbursement' from the last disaster #sortitout

  • MrASingh Amrit Singh (@MrASingh) reported from Birmingham, England

    @virginmedia hey, what’s going on with your internet! It’s not working and it crashed one of my live streams I was on. Your status page is also down too!

  • CubDJS Drew J Hoskins-Smith (@CubDJS) reported from Dudley, England

    @virginmedia The complaint should have been received from two days ago. But yes, we'll see what happens.

  • LovesBunnys 🐰 Louise Owen 🐇 (@LovesBunnys) reported from Birmingham, England

    @virginmedia Hi i would appreciate it if a response could be made rapidly as i have now been in contact with you for over two weeks regarding my matter with no resolve, goodwill gesture to keep me a customer, judt two calls from Micheal which were a waste of time still no resolution. Mrs Dews

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • stubat_ stubat (@stubat_) reported

    @virginmedia Yes. Service status ALWAYS says 0 issues. It said zero issues last night when multiple friends in different areas of our town all lost internet at the same time? Like, sort it out holy crap.

  • vickydyer25 Vicky (@vickydyer25) reported

    @virginmedia why is it so hard to speak to someone at virgin!! Problem with my TV and all you can do is direct to a crappy link that is no help at all - complete waste of time!!

  • SPeock Sarah Dawson (@SPeock) reported

    @virginmedia My reply to you there didn’t send immediately indicating the internet was down again so I did a speed check - it basically hovered and I couldn’t connect to the speed check website for a minute or so then when I got on the speed was around 70MBPS.

  • ejohnmorris john morris (@ejohnmorris) reported

    @virginmedia Hello yes I have the adapter and attached the phone as instructed but nothing works. I can ring out, I'm not receiving any calls and there is no dial tone. I want someone to call me to talk me through it and or provide a new router if that's the problem thanks

  • RealSoupyTwist Soupy twist (@RealSoupyTwist) reported

    @MickHarkin11 @virginmedia I've been with sky for 21 years and have never paid more than the new customer price. Usually less.

  • neelampatel80 Neelam Patel (@neelampatel80) reported

    @virginmedia was due to have broadband fitted tomorrow. Got text an hour ago to say not coming due to external work which I confirmed on 2nd Aug. Now have no internet tomorrow until 16th Sep what a way to treat new customers.

  • CHUEN_JIUAN CHUEN-JIUAN, HUANG (@CHUEN_JIUAN) reported

    @virginmedia My husband received this message a couple of days ago. We are your customer.

  • Andy_Tattersall Andy Tattersall (@Andy_Tattersall) reported

    @virginmedia So I spoke to an agent today who could not access the log, but nevertheless I got the offer for cashback, which was agreed in the deal to upgrade. So I made a formal complaint, as life is just a bit short to keep chasing you for a promise. As you know, a promise is a promise

  • SNurse1882 Steve (@SNurse1882) reported

    Hey @bt_uk @virginmedia glad to see you're both as feckless as eachother 👍 having people come unannounced to dig up my front garden pre-installation only for it to knock out my existing broadband. Cheers 👍 customer service proving an absolute joke too 👏

  • stubat_ stubat (@stubat_) reported

    @virginmedia So it's clearly not an issue on my end is it? Otherwise it would just be me out of my friend group.