Virgin Media Outage Report in West Bromwich, Sandwell, England
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The latest reports from users having issues in West Bromwich come from postal codes B70.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in West Bromwich, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in West Bromwich and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near West Bromwich, Sandwell, England
The most recent Virgin Media outage reports came from the following cities: Oldbury, Birmingham, Brierley Hill, Wednesbury, West Bromwich, Solihull, Burntwood, Walsall, Wolverhampton, Willenhall, Dudley, Kingswinford, Smethwick, Sutton Coldfield and Kidderminster.
| City | Problem Type | Report Time |
|---|---|---|
 Oldbury |
Total Blackout | |
| Birmingham |
Internet | |
| Oldbury |
Wi-fi | |
| Birmingham |
Internet | |
| Birmingham |
Internet | |
| Oldbury |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near West Bromwich, England
Latest outage, problems and issue reports in West Bromwich and nearby locations:
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Steve Re-cycle
(@poole_ste) reported
from
Wolverhampton, England
@virginmedia Hi Virgin I was actually thanking @tsascheme since this morning I have another complaint to add to the many #virgin that of charging for individual international calls I have paid for in my package #Talkmoreinternationalanytime
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Charlotte
(@charlottetomtom) reported
from
Solihull, England
@virginmedia trying to call to cancel my son’s broadband now he’s left his student digs. Called three times now, get passed to the cancellation team, on hold for 30mins then get cut off. THREE TIMES IN A ROW. please help
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Tim Evans
(@TimEvans1503) reported
from
Birmingham, England
@virginmedia Would it be ok to not just send me the same message each time but tell me how you’re going to make sure the service what it should be? Both my wife and my work is utterly dependent on good internet access
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MJP ☀️
(@mrmjprice) reported
from
Birmingham, England
Turns out turning your @virginmedia Hub 4 off and on again resets the 2.4GHz network name.
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Tim Evans
(@TimEvans1503) reported
from
Birmingham, England
@virginmedia To be honest this happens too often then often our speeds are not what we pay for. I work from home so costs me business when this happens. Rather then getting me to check things, I just need yo-yo to provide us with a regular consistent service at the speeds we actually pay for
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Steve Re-cycle
(@poole_ste) reported
from
Wolverhampton, England
@virginmedia Thank you for this but I do seem to have done everything mentioned in your document through ringing 150 so far no senior manager has got back to me! Me thinks maybe something is not working but will try again 🤔 oh yes even been through #resolution
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Steve Re-cycle
(@poole_ste) reported
from
Wolverhampton, England
@virginmedia Hi please see thread of conversation it will tell you re manager I have asked twice to speak to a manager once about a month ago and again on Sat 18 July I have never had a manager ring me yet 😒 on 18th I was told they would today 20 July
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Steve Re-cycle
(@poole_ste) reported
from
Wolverhampton, England
@virginmedia Good afternoon #Virginmedia my problems still go on I have had an engineer visit problem not a fault but from when I first started with you. Contacted customer service who promised a manager would contact me. Nothing since except one scam call. #nothappy
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Arty Mikey Illustration
(@Arty_Mikey) reported
from
Birmingham, England
@virginmedia your broadband SUCKS. It's no wonder a local FB community group is full of people asking for suggestions for better internet providers.
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Paul Martin
(@PM_PaulMartin) reported
from
Birmingham, England
@virginmedia Tring to get a cable moved you’ve been out and said next day that was over a month ago WTF?
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Steve Re-cycle
(@poole_ste) reported
from
Wolverhampton, England
Why did I swop to #virgin? 2 months ago and nothing but problems @virginmedia it took over 20 days to get my tel no changed then you change again why did you not tell me! How do you expect anyone to contact me V useless biggest mistake and very £xpensive one with poor WiFi too.
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Steve Re-cycle
(@poole_ste) reported
from
Wolverhampton, England
@virginmedia Are you real? I work I have to hold down a job
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MJP ☀️
(@mrmjprice) reported
from
Birmingham, England
@deepblue1990 @virginmedia Power users are utter bastards to provide support for tbf
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Helen
(@hartlepoolhelen) reported
from
Walsall Wood, England
@virginmedia what hell ,no Internet, so much fordoing my course ,WS10 8PE area, is there a problem
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Steve Re-cycle
(@poole_ste) reported
from
Wolverhampton, England
@virginmedia If this keeps on where can I complain next? @tsascheme @OmbudServices as I can #Virginmedia don't seem to take the problems they create and being a service provider seriously
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Nicole Talbott
(@Nikkyt_23) reported
from
Birmingham, England
@_adam_cohen_ @virginmedia Adam. Story of my life complaining to VM! I’ve had 7 engineers to fix the same problem and then today some little **** called Melissa told me she has already been on the phone for 30 minutes with and put the phone down!
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Lee Greenhouse
(@Baggielee80) reported
from
Halesowen, England
@virginmedia very poor service with the broadband cutting out every so often having to keep rebooting the box frankly not good enough for over £60 a month. Can you sort it out please. B62 area
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Steve Re-cycle
(@poole_ste) reported
from
Wolverhampton, England
@virginmedia I also asked to be put through to complaints as I have done before and then the phone goes dead. I have been so reliant on my old number sick older members of family in times of great stress #help
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Simple pics 📷 🇬🇧
(@simplepics66) reported
from
West Bromwich, England
@leonagraham @virginmedia Never do, my Vodafone WiFi been crap for weeks now, no refund as they said, complaint going in this week
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Dan
(@Dannuccino) reported
from
West Bromwich, England
I've never had a more frustrating ISP than @virginmedia support lines provide no help and we're stuck in a loop of disconnects whilst being told nothing is wrong.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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HK
(@Lebanese_Papi) reported
@virginmedia I’ve registered for loss of service however the service has been down since last Monday. Does that mean my compensation begins from today ? If so that’s ridiculous because we’ve been left in the dark over our service. If that’s the case I’ll cancel my direct debit and service
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kieronjhart
(@kieronjhart) reported
@virginmedia Hello, can anyone explain to me why I have been offered a hub 4 upgrade on 100mbps, but my mum who's on 600mbps and is having multiple connection issues at her house, isn't being offered the upgrade?
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Jacko
(@jackpw3) reported
@virginmedia I could scream in anger, I'm only a few months into my contract to. Damn you @richardbranson
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Sina
(@Sina84900949) reported
@virginmedia So why give 48hrs as a timeline when u know u don't work weekends ... 5 months of lies from virgin media & then an hour on the phone being "transfered" the guy didn't even put me on hold ... just put phone down waited 3 mins then picked it back up giving a different name ...
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diannosd
(@diannosd) reported
@virginmedia curious to know if you have any managers who actually care about their customers? From my experience, you are the worst company I have ever dealt with. The md should be ashamed
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Harriet Lane
(@HarrietLane_) reported
@virginmedia I pay £51pm for Virgin Media services 😜 — AND local vm bb goes down every afternoon. Very Strong Feelings expressed on the street WhatsApp. Maybe I’ll send you some screengrabs of that next.
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🖤🤍𝓔𝓶𝓶𝓪🤍🖤
(@emmap8515) reported
Spoke to an awful woman called Jane at @virginmedia to cancel my contract. The attitude I got was absolutely disgusting. Thank god I managed to cancel! Even though it took around half an hour to do so.
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Court Male
(@courtmale) reported
@virginmedia Hi, I contacted your live chat previously to cancel a disconnection request & continue my contract which I was told had been done, but I've just been charged £118 for the disconnection and now have a new contract at the wrong price. Can you fix this & issue a refund?
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Immy
(@ImmyRoselia) reported
@virginmedia I don’t know if I’d call it a service, we simply pay and get nothing in return - we probably get like 5 minutes of functioning wifi a day. There is no connection whatsoever
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Bellaaa
(@Annabelle_x_x) reported
@virginmedia We have a TiVo box, I can dm you with the service number, box name and stuff like that if it would help?