Virgin Media

Virgin Media Outage Report in West Bromwich, Sandwell, England

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The latest reports from users having issues in West Bromwich come from postal codes B70.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in West Bromwich, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in West Bromwich and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in West Bromwich, Sandwell, England 03/18/2025 12:50

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (55%)

    Internet (55%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (14%)

    Total Blackout (14%)

  4. TV (7%)

    TV (7%)

  5. E-mail (6%)

    E-mail (6%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near West Bromwich, Sandwell, England

The most recent Virgin Media outage reports came from the following cities: Birmingham, Walsall, Dudley, Smethwick, Sutton Coldfield, Brierley Hill, West Bromwich, Solihull, Wolverhampton, Stourbridge, Burntwood, Oldbury, Wednesbury and Cannock.

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City Problem Type Report Time
United KingdomBirmingham Internet
United KingdomBirmingham Internet
United KingdomBirmingham Total Blackout
United KingdomBirmingham Internet
United KingdomBirmingham Wi-fi
United KingdomBirmingham E-mail

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near West Bromwich, England

Latest outage, problems and issue reports in West Bromwich and nearby locations:

  • anna_newbold AnnaBluez 🌧 (@anna_newbold) reported from Birmingham, England

    @virginmedia what's up? No TV or telephone line & your website & customer services have crashed Have you paid your bill? #virginmedia

  • nickywolko Nicky Rowe (@nickywolko) reported from Dudley, England

    @virginmedia new tv box Friday as mentioned before didn’t work Friday started working yesterday now today it’s off again! Done the status check says no problems said box was on standby. I did get a flicker of a program for less than a minute then no signal.

  • gingerandnuts Ginger and Nuts (@gingerandnuts) reported from Brownhills, England

    Well @virginmedia you have let so many people down with no apology or update. Disgraceful.

  • karriecheer ♥ Karina Aura ♥ (@karriecheer) reported from West Bromwich, England

    Virgin media has been down since this morning what a joke

  • SteveWa13630733 Steve Walters (@SteveWa13630733) reported from Birmingham, England

    @virginmedia problems with emails all day. Message keeps saying try again in one hour. But no emails since 835am this morning. Are you aware of this problem? Any news on a fix for it?

  • FuryZhil Dave (@FuryZhil) reported from Dudley, England

    @virginmedia I -think- my services are down due to maintenance in my area. I received a text from you apparently but no email or letter. Any news on how long this is?

  • willcooling Will Cooling (@willcooling) reported from Solihull, England

    @virginmedia your TV Go App doesn't ******* work. Won't accept my login. Won't let me change it. Won't let me register a new account. ******* joke

  • SteveWa13630733 Steve Walters (@SteveWa13630733) reported from Wolverhampton, England

    @virginmedia @matty_gilbert94 Can’t check service status page - that is down too

  • s_badruddin Sana Parkar (@s_badruddin) reported from Birmingham, England

    @virginmedia why is your box down? Why doesn’t any of your apps load? E.g. Amazon Prime? 😑

  • carol_dd6 Carol Dickinson (@carol_dd6) reported from Dudley, England

    @virginmedia Another lie I was told then! Apparently they were sending transcripts from 2 online chats yesterday and 1 from today. I’m really disappointed with Virgin, I expect better customer service from such a big company.

  • notdodgy Roger Leitch (@notdodgy) reported from Solihull, England

    @virginmedia Your system sent me a satisfaction survey. Needed to complete it using mobile broadband because my virgin broadband doesn't actually work, but is apparently working enough to not qualify as being out of service.

  • measlewolf Steve Lees (@measlewolf) reported from Dudley, England

    @virginmedia do you have a known issue with the sports channels? They aren’t working and the phone-line cuts me out off.

  • Miss_Pumpkin666 Caroline (@Miss_Pumpkin666) reported from Birmingham, England

    @sahinbrum @virginmedia I agree that their compensation policy is bs, I’ve found when I’ve had any outage affect me, they patch it quickly so the service gets intermittent while they work on a full fix, that way they don’t have to compensate, even if service drops out every couple minutes. BS really

  • pasty_pete Peter Brocklehurst (@pasty_pete) reported from Solihull, England

    Good old virgin media down again twitch in one week and I’m told two to three days before anyone can come out yet I bet the bill will arrive on time

  • carol_dd6 Carol Dickinson (@carol_dd6) reported from Dudley, England

    Gutted that I’ve renewed my mobile contract with @virginmedia I don’t think I’ve ever had such bad customer service before. I’m still waiting for transcripts from my chats yesterday to complain to the Ombudsman about them. I will not be renewing with them again!

  • Miss_Pumpkin666 Caroline (@Miss_Pumpkin666) reported from Birmingham, England

    @Michaelallen_99 @philell21 @virginmedia Because the stupid rules say that if there’s a disruption to your services (over a specified amount of time), you’re legally entitled to compensation, but ONLY if you contact them to notify them that you specifically are effected, if you don’t they’re not obligated

  • whatsyourtwitta AM. (@whatsyourtwitta) reported from Birmingham, England

    Ffs my @virginmedia wifi is down…again 😤😤😤 - apparently I need to wait till midday tomorrow to get it fixed?!? No Netflix, no Xbox no nothing tonight ffs

  • notdodgy Roger Leitch (@notdodgy) reported from Solihull, England

    @virginmedia You only pay out for a total loss of service. So it can be unusable but still limping along and you won't pay out. Personally I am hoping for another provider to get around to rolling out fibre in my area.

  • nickywolko Nicky Rowe (@nickywolko) reported from Dudley, England

    @virginmedia my new tv box has arrived today and I can’t use it as our area is still down. Our broadband was down yesterday. At least it’s only the tv today it’s not as if we are without power or heating like some parts of the country. Customer services were helpful

  • WulfrunianChris Chris Burden (@WulfrunianChris) reported from Wednesfield, England

    My contract with Virgin Media has run out and they want to up my contract price by DOUBLE. When I rang up to cancel I expected them to offer me a better deal and they were just Ok bye.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • hitchhkr Ben Haslewood (@hitchhkr) reported

    @virginmedia our broadband has failed 4 days out of 5 this week. How can you offer such a poor service at such a high price! Can't work at home today which is a real problem and fault not being fixed until 8.40pm apparently. You've still not responded to my complaint!

  • cjossy Joss (@cjossy) reported

    @virginmedia By telling me to call the same number i've called a million times. How about Human interaction? That's part of the service I pay for @richardbranson

  • LivingByColour Its Just Justine :) (@LivingByColour) reported

    @virginmedia It is down once again. It is very frustrating as it is affecting my work getting done - as other as well. Please can you sort this as it’s becoming a big issue now as it keeps happening.

  • uo_fed Fed uo (@uo_fed) reported

    @virginmedia WiFi down apparently due to the fact that our router is no longer supported by Virgin. So why not send out new routers when decision made rather than when it goes wrong?

  • pumpkinrichards Meliss Rich rds (@pumpkinrichards) reported

    @virginmedia your customer service team have failed to resolve an issue since November. I have now reported you to ofcom, please reopen the complaint and escalate this to the head of customer service equivalent and person repsonsible for customer dashboard for accounts.

  • GMCorper Gabriella Corper (@GMCorper) reported

    @virginmedia diabolical customer service, and even worse connection. On hold for an hour to be cut off. Been in my property for a week and have zero connection. Ridiculous!

  • imagni TRiPPY (@imagni) reported

    in 'continuously weird **** that happens to TRiPPY' news, yesterday I received a cheque from Virgin Media internet giving me a refund for money they apparently owed me from back in *2004* when I lived in Scotland... It was £6.90 but damn I'll take it, lol

  • emy_dolphin emy dolphin (@emy_dolphin) reported

    @virginmedia I'm not sure exactly how any of what your saying is useful to me. I've had little to no wifi for days and I keep getting fobbed off on the phone and on here. I'm paying for a service I'm not receiving and loads of money on mobile data!!!

  • AhtnamasH86 S86 (@AhtnamasH86) reported

    @virginmedia is the biggest pile of 💩 going. Constantly going down. As if my kids education hasn’t been shafted enough this year, they can’t even work remotely thanks to the worst broadband in history. YOU’RE A JOKE. 😤🤬🖕🏼

  • Ashe1988 Ash Hardingham (@Ashe1988) reported

    @virginmedia how are we suppose to contact you? I've tried calling the 0345 454 1111 number but all I get is the "we're sorry all our agents are busy right night call back later message" I wanna talk to someone about my broadband and how to bring the extortionate costs down