Virgin Media

Virgin Media Outage Report in West Bromwich, Sandwell, England

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The latest reports from users having issues in West Bromwich come from postal codes B70 and B71.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in West Bromwich, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in West Bromwich and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in West Bromwich, Sandwell, England 12/02/2025 15:50

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (60%)

    Internet (60%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (12%)

    Total Blackout (12%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (1%)

    Phone (1%)

Live Outage Map Near West Bromwich, Sandwell, England

The most recent Virgin Media outage reports came from the following cities: Solihull, Birmingham, Wolverhampton, Oldbury, Walsall, West Bromwich, Burntwood, Brierley Hill, Wednesbury, Willenhall, Dudley, Kingswinford, Smethwick, Sutton Coldfield and Kidderminster.

Loading map, please wait...
City Problem Type Report Time
United KingdomSolihull TV
United KingdomBirmingham Internet
United KingdomWolverhampton Wi-fi
United KingdomBirmingham Total Blackout
United KingdomBirmingham Phone
United KingdomWolverhampton Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near West Bromwich, England

Latest outage, problems and issue reports in West Bromwich and nearby locations:

  • DixeyBaker Sharon Baker (@DixeyBaker) reported from Birmingham, England

    @virginmedia Broken again this morning after being ok eventually yesterday - managed to get through on the phones as it's still early - they are now checking and its been escalated and an engineer booked for Monday - progress of sorts!

  • unit_1974 🐺Wolfish (@unit_1974) reported from Birmingham, England

    @Matey30 @virginmedia Nothing less than I’ve come to expect from them. Service has been so bad which is why we’ve left their tv service. Had to keep the broadband for now due to limitations of other local providers. Now watching freeview…

  • BrummieGem Lady Gemma (@BrummieGem) reported from Solihull, England

    @virginmedia need to change their hold music - I’ve just listened to the same song 3 times!!! 😤 I’m sure they just want me to put the phone down!!! 🙉

  • MattyladKRO Matt Smith (@MattyladKRO) reported from Birmingham, England

    @virginmedia If they ring again I will cancel

  • bevvyxo_ ✨ Hannah ✨ (@bevvyxo_) reported from Solihull, England

    Spent 45 mins on the phone to @virginmedia to agree a new contract. I didn’t receive the confirmation email as agreed so rang up to check only to be hold there was no record of it and they couldn’t honour it. 10/10 customer service there 🙄

  • carl_morgan3 carl morgan (@carl_morgan3) reported from Solihull, England

    @virginmedia is there an issue with services in the B90 area. Cheers

  • Mr_PaintPots David Wright (@Mr_PaintPots) reported from Solihull, England

    @virginmedia As you can imagine, this has been discussed with many of your team, at length, with no resolution. The response is shambolic. Virgin is seemingly incapable of providing any service whatsoever in our case. Disappointing doesn't cover it, shockingly inept is a start.

  • TheCarlFord Carl Ford 🐝 🏎⚽️🥊 (@TheCarlFord) reported from Kinvere, England

    I can’t call you because @ThreeUKSupport are providing a crap service and have been for 3 weeks because of a bit of rain! Time to have a chat with @virginmedia @O2 @VodafoneUK I think, neither #Sky not #Three value customers. @Three_Is_Broken

  • gmb_sarahjames Sarah James (@gmb_sarahjames) reported from West Bromwich, England

    @virginmedia major loss of service 2 days now on broadband and tv, can anyone explain why please. Happy to send details via DM

  • hiltonleanne79 Leanne (@hiltonleanne79) reported from Birmingham, England

    @virginmedia I’m sure you’re really sorry...sorted now without any help from yourselves. I do hope your CEO is aware of how shockingly abysmal your customer service is and I speak from experience.

  • 2108blondie Sasha Swapp (@2108blondie) reported from Birmingham, England

    @virginmedia Used to work for the company know all about rebooting after a fix. Just done *** and TiVo box again whilst still waiting for someone to answer the phone and it still doesn’t work. Absolutely shocking

  • corbettcollins Ash Corbett-Collins (@corbettcollins) reported from Birmingham, England

    @gaz112 @virginmedia That'll be the same @virginmedia that sends passwords out by post, complete with other sign in information. They're pretty much a joke at this point.

  • _baggyaaron baggy (@_baggyaaron) reported from Birmingham, England

    @virginmedia fuming. Just been in his for half hour for someone to end the call as soon as they pick up. Awful service

  • hiltonleanne79 Leanne (@hiltonleanne79) reported from Birmingham, England

    Does anybody actually work at @virginmedia Customer Services! Have been on hold for over 20 mins on phone and is the second time I’ve had to call, no response on messaging either! Can anyone from @virginmedia assist before I raise this further with CEO @TomMockridgeVM

  • EvanD Evan Davis (@EvanD) reported from Birmingham, England

    @virginmedia It’s only been in the past few weeks that it’s gotten so bad. I was getting updates 2 weeks ago from @EE saying they were doing work in my area, but have heard nothing since. Shame you don’t have wi-fi calling

  • M5Mahmud Nas Mahmud (@M5Mahmud) reported from Birmingham, England

    @SkyUK Just like to say compared to @virginmedia and @bt_uk your customer service is absolutely SHITE!

  • EgglestonMathew Mat 🏳️‍🌈 (@EgglestonMathew) reported from Birmingham, England

    @virginmedia It’s been an issue since we had it installed . Had 3 engineers visit. Never works at full speed

  • DixeyBaker Sharon Baker (@DixeyBaker) reported from Birmingham, England

    @virginmedia I appreciate your reply and I've done everything - its says no issues in the area but it said that yesterday and there was - I've had wrong service text come thru and all sorts- it's just not good enough

  • EvanD Evan Davis (@EvanD) reported from Birmingham, England

    @virginmedia I’ll try texting. I only have 1 bar of signal

  • mastergamelad Jack Turley (@mastergamelad) reported from Dudley, England

    @virginmedia You're call centers are terrible. Just got hung up on. having miss calls and rmails about "money i owe" which i do not. get back to me asap.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • MM0OPX Colin Summers (@MM0OPX) reported

    @virginmedia Yes, exactly. I had until the 10th Feb to cancel with penalty due to a price rise. My worry is this has not been actioned as no confirmation received as yet.

  • Joebroadway85 Joe Broadway (@Joebroadway85) reported

    @MartinSLewis Took your advice and rung Virgin media using the end of my contract as a leverage and the price increase in March. Got an upgraded speed and much better price than what I was paying before!....well done Virgin Media customer kept....

  • mbb_brett Michael Brendan Brett (@mbb_brett) reported

    Once against the most unreliable broadband on the market has stymied a day of homeworking - thanks @virginmedia - I hear fellow barristers complaining about court technology, but the gaping chasm between business and home broadband is also a massive problem.

  • jlsinc Jason Sinclair (@jlsinc) reported

    As a final indignity/inconvenience @virginmedia send you A CHEQUE for overpayment when you finally manage to cancel. A cheque! Obviously they expect a proportion not to cash it but tells you exactly what sort of company they are.

  • lomadia Hannah Rutherford (@lomadia) reported

    @lionheartx10 @TwitchSupport Was a bit of a combo but mostly Virgin Media’s end. There was a pathing bit somewhere in London (the part that also goes down in hot weather) and it caused drops every 5 mins.

  • Traceymichell28 Tracey j (@Traceymichell28) reported

    @virginmedia So that's a week after it went down,I'm going back to @SkyUK

  • monazamguitar Mo Nazam (@monazamguitar) reported

    @virginmedia Has one dept of your company got no idea what is going on with another dept? If you're customer services can't you just look my name up on your computer and see what work is going on? Come on guys, this has to be basic stuff. Day 5 now. Your company is worse than awful.

  • Traceymichell28 Tracey j (@Traceymichell28) reported

    @virginmedia Our services were down from the 4th I've just been told the phone won't be back up till the 11th and my broadband has gone again,this service is appalling!

  • Joebroadway85 Joe Broadway (@Joebroadway85) reported

    @virginmedia Well I mean you can send me a free LG Smart TV like the new customers get that would be a help....

  • JaneCommon Jane Common (@JaneCommon) reported

    @virginmedia Now it’s saying 4pm today. Absolute joke. It’s been down since Sunday morning. Don’t know what time it went down - it wasn’t working when I got up at 9am.