Virgin Media

Virgin Media Outage Report in West Bromwich, Sandwell, England

Problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

The latest reports from users having issues in West Bromwich come from postal codes B70.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in West Bromwich, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in West Bromwich and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in West Bromwich, Sandwell, England 03/18/2025 17:35

March 18: Problems at Virgin Media

Virgin Media is having issues since 03:40 PM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (55%)

    Internet (55%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (14%)

    Total Blackout (14%)

  4. TV (7%)

    TV (7%)

  5. E-mail (6%)

    E-mail (6%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near West Bromwich, Sandwell, England

The most recent Virgin Media outage reports came from the following cities: Birmingham, Walsall, Dudley, Smethwick, Sutton Coldfield, Brierley Hill, West Bromwich, Solihull, Wolverhampton, Stourbridge, Burntwood, Oldbury, Wednesbury and Cannock.

Loading map, please wait...
City Problem Type Report Time
United KingdomBirmingham Total Blackout
United KingdomBirmingham Internet
United KingdomBirmingham Internet
United KingdomBirmingham Total Blackout
United KingdomBirmingham Internet
United KingdomBirmingham Wi-fi

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near West Bromwich, England

Latest outage, problems and issue reports in West Bromwich and nearby locations:

  • caitlinaimeep Caitlin Parker🧜🏼‍♀️🧜🏼‍♀️ (@caitlinaimeep) reported from Lichfield, England

    It’s like @virginmedia are trying to get people to upgrade their broadband during lockdown otherwise they’re gonna give you shit service 🧐🧐🧐

  • wolvesmarc wolvesmarc (@wolvesmarc) reported from Dudley, England

    Virgin Media outage lasted about 1 minute and the shits trending.

  • something_phil Philip John 🇪🇺 (@something_phil) reported from Lichfield, England

    There are going to be *weeks* of follow up at @virginmedia about how the hell they allowed their own status page to be tied to their infrastructure. Pretty useless if your status page goes down when you do.

  • chillaxed1 Marian Rist (@chillaxed1) reported from Birmingham, England

    @virginmedia had a new hub 4 arrive today . No text message for GO , set up following phone instructions. Still unable to connect and virgin media are not answering the phone to help me !!

  • KeithT3103 Keith Tracy (@KeithT3103) reported from Birmingham, England

    @greg_adams23 @virginmedia Been longer than that I've had problems before and the price goes up and up and up......

  • adamh3000 adam (@adamh3000) reported from Birmingham, England

    @DisneyFan1501 @virginmedia @Virgin Yeah it keeps going down here too

  • dan04harris Dan Harris (@dan04harris) reported from Walsall Wood, England

    Hi @virginmedia was expecting to receive call today at 12pm from someone called John but we still waiting. Really getting annoyed at how you are treating us! 14 years of being a loyal customer and being treated like this! Your customer service and bereavement team are the worst!

  • Joppa_P Joe Poole (@Joppa_P) reported from Dudley, England

    Any chance of some broadband @virginmedia !! Only been down since Friday in my household!! Absolute joke! #virginbroadband

  • _auralaura_ 💎 (@_auralaura_) reported from Birmingham, England

    Virgin Media is down yet a-*******- gain. I'm off to bed.

  • EmmaJCasey Emma Casey (@EmmaJCasey) reported from Birmingham, England

    @virginmedia sort your damn WiFi out 🙄 useless! Drops out way too much!

  • _auralaura_ 💎 (@_auralaura_) reported from Birmingham, England

    Virgin Media takes the piss lately with Wi-Fi going down constantly.

  • bodymanialtd Body Mania Ltd (@bodymanialtd) reported from Birmingham, England

    @vmbusiness my business broadband is down and I cannot take debit and credit card payments. Also the WiFi will randomly cut out on us. Could you please check this out. I have a essential business to run, and I am not as lucky as @richardbranson to ask for a bail out! Help us!

  • djneiljbham DJ Neil J Birmingham (@djneiljbham) reported from Wednesfield, England

    Loving all the people moaning their virgin media being down. Most being paid for by their parents! Stop moaning! Either they’ve had a major piece of equipment fail or they’ve been hacked. Be patient, and it will be sorted. Or move to another and only get slow 30mb broadband!

  • gibbons_craig93 Craig Gibbons (@gibbons_craig93) reported from West Bromwich, England

    @virginmedia Thanks, that link for issues in the area hadn't been working, but now it does and can see the engineers are close to resolving the issue. Many thanks 👍

  • dan04harris Dan Harris (@dan04harris) reported from Walsall Wood, England

    @virginmedia Hey @virginmedia I was expecting to receive call today at 12pm from somebody called John but I’m still waiting. Really starting to annoy me how bad your customer service is being!

  • troublewithdata Will Riley (@troublewithdata) reported from Solihull, England

    @virginmedia your internet once again down in Solihull

  • a_murphyyy Andrew Murphy (@a_murphyyy) reported from Birmingham, England

    virgin WiFi deliberately making there WiFi shit so Richard Branson can blag some bailout money for that too... @virginmedia

  • MrAStarz Ashley Brian Wright (Starz) (@MrAStarz) reported from Birmingham, England

    @virginmedia Wifi and TV down again for the 5th day in a row. Thinking of leaving at this point, I'm absolutely disgusted! 🤬

  • abdulosman84 𓃮 AQO (@abdulosman84) reported from Birmingham, England

    @virginmedia fix up! You killing my vibe.

  • adamh3000 adam (@adamh3000) reported from Birmingham, England

    @DisneyFan1501 @virginmedia @Virgin Yeah usually when it goes down it only seems to happen in one are so I'm not sure

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • AntoineBchsr Antoine (@AntoineBchsr) reported

    @virginmedia @NetflixUK Entertainment for everyone, except the people that like me have had terrible internet for the past 3 weeks thanks to @virginmedia I've never had such a bad service from any company ever.

  • hollyharris79 Holly Harris (@hollyharris79) reported

    @virginmedia @virginmedia Call for the 3rd time to be put on hold and waste another 40 minutes and be told for the THIRD time I can’t have the same deal???? What amazing customer service that is. No it’s ok I’m writing to the ombudsmen for lack of service and fairness

  • RKBeekeeper RKBeekeeper (@RKBeekeeper) reported

    @RachelJWillie Yes it is and Virgin Media fail to inform us. Going to go back to BT as it was more reliable. RKB 🐝

  • krnimmo Kyle Nimmo (@krnimmo) reported

    @virginmedia But nothing happens on the call it's ridiculous, you send a text and hang up. The text doesn't open, I need my TV to work

  • ryansweeney Ryan Sweeney (@ryansweeney) reported

    @virginmedia Yes and you said it would be canceled and payments paid repaid. I was then supposed to receive a phonecall from complaints person and this never happened. Then this month charged again.

  • michimasumi1 Michi Masumi (@michimasumi1) reported

    @virginmedia @NetflixUK why charge your customers on their phone bill for calling you £12, and if that wasn't bad enough, charge for calls not made

  • ruthsteinholtz Ruth Steinholtz (@ruthsteinholtz) reported

    @virginmedia What has happened to your customer service? Called Gadget Rescue got misdirected after long wait to Cust service- transferred- now cut off repeatedly while holding. And can’t log in to website!!! Help!

  • virginmedialife Virgin Media Life (@virginmedialife) reported

    @isabelle_goldie Hi Isabelle, sorry to hear this. We're looping in @virginmedia our other channel who can help you with this and sort out this situation for you.

  • AndrewTOG Andrew Bradley (@AndrewTOG) reported

    @virginmedia And outside of hours like it was last night ? Selling a 24:7 service without 24/7 support is very much Tory / dark ages behaviour

  • NikkiNewtonx 🖤Nikki🖤 (@NikkiNewtonx) reported

    @DanaArm73606275 @virginmedia Same thing is happening to me! Wifi went down this morning, then went back on briefly, down again now and the site checker is now not working!