Virgin Media

Virgin Media Outage Report in West Bromwich, Sandwell, England

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The latest reports from users having issues in West Bromwich come from postal codes B70.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in West Bromwich, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in West Bromwich and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in West Bromwich, Sandwell, England 03/18/2025 11:45

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (55%)

    Internet (55%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (14%)

    Total Blackout (14%)

  4. TV (7%)

    TV (7%)

  5. E-mail (6%)

    E-mail (6%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near West Bromwich, Sandwell, England

The most recent Virgin Media outage reports came from the following cities: Birmingham, Walsall, Dudley, Smethwick, Sutton Coldfield, Brierley Hill, West Bromwich, Solihull, Wolverhampton, Stourbridge, Burntwood, Oldbury, Wednesbury and Cannock.

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City Problem Type Report Time
United KingdomBirmingham Internet
United KingdomBirmingham Total Blackout
United KingdomBirmingham Internet
United KingdomBirmingham Wi-fi
United KingdomBirmingham E-mail
United KingdomBirmingham Total Blackout

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near West Bromwich, England

Latest outage, problems and issue reports in West Bromwich and nearby locations:

  • WieMenHo Wie-Men Ho (@WieMenHo) reported from Lichfield, England

    Not surprised re @virginmedia especially on the TV side - my issues remain unresolved following my attempts to reduce my tv package without being given the assurances or certainty of what channels would actually be removed and what would remain!

  • Brummie_Girl julie (@Brummie_Girl) reported from Birmingham, England

    Hey @virginmedia really pleased you are supporting #SaferInternetDay but it’s a bit extreme to shut down our internet and tv completely!!! No service at all 😫

  • Deblord1 Deb Lord (@Deblord1) reported from Solihull, England

    @virginmedia I posted the complaint to the address given on the website. It’s not my account and I have few details to enable me to register online.

  • Vix_Leonard Victoria Leonard (@Vix_Leonard) reported from Birmingham, England

    @virginmedia @Leyjay17 Same for us also B31 hope you will be refunding those of us who have been without service since yesterday afternoon and according to your online info will be until this afternoon. I am unable to work. 😡

  • GiLESzzzzz john giles (@GiLESzzzzz) reported from Walsall Wood, England

    @virginmedia I also have been trying do do live chat but that doesn't work either

  • Georgekafetzis George Kafetzis (@Georgekafetzis) reported from Cheslyn Hay, England

    @VirginMedia the worst customer service known to mankind. I do not know how they say in business.

  • Jeanybabesb j7b7 (@Jeanybabesb) reported from Walsall Wood, England

    Have been with @ThreeUK since 2005...15 years and the service has just got worse...time to switch! What you got @EE @virginmedia @O2

  • iamsteadman Mark Steadman (@iamsteadman) reported from Birmingham, England

    @virginmedia Hey, turns out you never DMd me. It was a scam artist and I narrrowly avoided getting my card details stolen (although I did give away my home address before I checked the username). That’s not on you; but thought you should know.

  • Smartlyte Smartlyte (@Smartlyte) reported from Birmingham, England

    @virginmedia no internet, no support, what a disgrace

  • walters_nigel Nigel Walters (@walters_nigel) reported from Birmingham, England

    Still no service @virginmedia in the B38 area this is disgusting and we should have some compensation

  • davesheppard72 David Sheppard (@davesheppard72) reported from Solihull, England

    @virginmedia the attitude of your call handler this evening when I called to cancel my contract proves me right to go back to @SkyHelpTeam

  • Georgekafetzis George Kafetzis (@Georgekafetzis) reported from Birmingham, England

    @virginmedia They don’t understand what you are saying to them. I had to say my postcode 5 times phonetically. Also on the phone for 45 minutes with no resolution. #badtimes

  • WieMenHo Wie-Men Ho (@WieMenHo) reported from Lichfield, England

    Shocking telephone service @virginmedia - want to reduce my TV package. Don’t want movies or BT sports any more. Can’t tell me what package I would move on to. Whether I lose any other channels or even if I lose HD channels.

  • WieMenHo Wie-Men Ho (@WieMenHo) reported from Lichfield, England

    @virginmedia Again, why is it so complicated. Designed to frustrate the customer and so they stick with the more expensive package. Your team member could not understand my basic request, which is very concerning. Listen back to the call. Play it to @ofcom they have my consent to listen to it

  • liam_S126 liam⚽️ (@liam_S126) reported from Birmingham, England

    @virginmedia your v6 box is actually awful

  • lizzyhappyfox liz fox🦊 (@lizzyhappyfox) reported from Dudley, England

    @virginmedia Yes same issues i'm afraid,no broadband,no information on tv,no recording of any programmes,virgin box flashing.

  • BlytheMatters Ken Hawkins (@BlytheMatters) reported from Solihull, England

    Patience with @virginmedia getting tested again. And of course, when broadband is down my data is being charged

  • iamsteadman Mark Steadman (@iamsteadman) reported from Kings Heath, England

    @virginmedia Just want to see a service status page, like broadband companies have. 🙂

  • gezjb gez (@gezjb) reported from Birmingham, England

    @virginmedia you couldn’t get your customer service any worse if you tried ! Shocking

  • Jordi_Amor Jordon Alexandria (@Jordi_Amor) reported from Birmingham, England

    @KellyGroupLtd @virginmedia Almost 6 months on and my complaint/claim remains unresolved. Despite being advised I would be reimbursed for damage caused to my home after VM install, I remain out of pocket! #poorcustomerservice #npsfail #dissapointing

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • gmbradley Graham (@gmbradley) reported

    @virginmedia Hi there, I cancelled my broadband over the phone last month, but today I received a “your bill is ready” email. Can you help?

  • kierans69 Kieran (@kierans69) reported

    @virginmedia Believe it or not they asked to try and persuade me to stay a customer. Not looking good so far.

  • alantucker Alan (@alantucker) reported

    @virginmedia Thanks but no help what so ever.

  • xxx43510998 MissWright (@xxx43510998) reported

    @virginmedia outage issues in the M9 area again this has been going on since at least the end of June! Why has this issue been going on for so long!

  • squeege26 Squeege26 (@squeege26) reported

    @virginmedia How about you read my tweet properly. I see tweets regarding you from Kiwo so often now, even im getting annoyed. Please work with her to fix it.

  • JackT257 Jack Taylor 🤠 (@JackT257) reported

    @virginmedia having WiFi issues, happening for a few days. Signal dipping, random cutouts, and packet loss.

  • d1g3y Digby (@d1g3y) reported

    @virginmedia on with one of your agents (who is lovely) but can’t help with intermittent WiFi issues. Advise is troubleshooting can’t see issue so nothing we can do. Can’t use it to WFH 👨‍💻 So why do I pay for top package?

  • TheDaiLlew David Llewellyn (@TheDaiLlew) reported

    @virginmedia "No network issue found". We always reboot the hub first, but it doesn't make any difference. We get little coverage outside the room where the router is situated, which makes me think it's an issue with the device itself, and why it needs to be replaced.

  • d1g3y Digby (@d1g3y) reported

    @virginmedia The issue is that outside of running some tests at your end you are not offering any support! No second level escalation no engineer visit.

  • Nijran1973 Sundeep Nijran (@Nijran1973) reported

    @virginmedia I’m the account holder and I’ve been on the phone the service was never activated and I’ve been paying money for the last year. I’ve now cancelled direct debit as I’ve tried everything. I just want you to collect your equipment and give me my money back.