Virgin Media Outage Report in West Bromwich, Sandwell, England
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The latest reports from users having issues in West Bromwich come from postal codes B70.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in West Bromwich, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in West Bromwich and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near West Bromwich, Sandwell, England
The most recent Virgin Media outage reports came from the following cities: Birmingham, Oldbury, Brierley Hill, Wednesbury, West Bromwich, Solihull, Burntwood, Walsall, Wolverhampton, Willenhall, Dudley, Kingswinford, Smethwick, Sutton Coldfield and Kidderminster.
| City | Problem Type | Report Time |
|---|---|---|
 Birmingham |
Internet | |
| Birmingham |
Internet | |
| Oldbury |
Internet | |
| Birmingham |
Wi-fi | |
| Oldbury |
Internet | |
| Birmingham |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near West Bromwich, England
Latest outage, problems and issue reports in West Bromwich and nearby locations:
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Samantha
(@Sammykins9486) reported
from
Birmingham, England
@virginmedia how can i access online chat? Unhappy with a few things , and trying to get through to you over the phone is never a good result, have better service on the online chat service
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Alex Bann
(@alex_bann) reported
from
Birmingham, England
@virginmedia New V6 box (less than a month old) alternates between flashing red & white lights. Tried to reset using your help guide - still not working. How do I sort this out? #childreninthehouse
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Tomexh
(@tomexh1) reported
from
Birmingham, England
@bt_uk worst mistake I made and I am locked in for 2 years, there is no doubt Virginmedia can not be beaten in Birmingham, please let me go back
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Michael Pritchard
(@blueghostuk) reported
from
Birmingham, England
@virginmedia I can only await for the service I ordered then... hopeless
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Dawnie
(@Dawn08503854) reported
from
Wednesfield, England
@virginmedia my TV has been off since 4pm no picture but sound can get tv guide etc on no problems. done all the usual restart check leads and can't get it back on.
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Jean Thierry
(@MutliRaceMan) reported
from
Birmingham, England
@keith_bloke @virginmedia CS agent hung up on you? The only justification for that is if you used bad language. Otherwise they should be attempting to resolve the issue for you. Is this for your Dad? Mobile providers are universally poor. They consider themselves never in the wrong. I’m with @EE also poor
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Stuart McCullagh
(@stumccullagh) reported
from
Solihull, England
Had poor internet for months cut off 90% of the time on hold for hours now a 8.5% price increase @virginmedia
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James Rogers
(@JWRogers82) reported
from
Perton, England
@virginmedia trying to get in contact with customer service about renewing my account
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Mark Baldwin
(@mark_xc) reported
from
Solihull, England
@virginmedia your service is worse than ever, no wifi for a week and all you keep saying is it is very complicated and your engineers are trying to fix it
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Stuart McCullagh
(@stumccullagh) reported
from
Solihull, England
@virginmedia Had probs for 8 weeks trying to get engineer out! Still taking £96 a month though Poor internet speed Wifi isn't working Spent 3hrs on phone Sat Currently on hold (3rd time today) cut off twice! On demand stopped working
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Stuart McCullagh
(@stumccullagh) reported
from
Solihull, England
@virginmedia wifi down yet again B37 area 1 hour on hold cut off again!
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Martin Clarke
(@MartinClarke165) reported
from
Birmingham, England
@virginmedia EVERY DAY my wifi drops. Morning and again in afternoon. My son is online with his teacher and my wife is online on calls. Thanks for the letter of price increase for rubbish service! SORT THIS OUT!#poorcustomerservice #virginmediadown #TeachingOnline
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Andy
(@a_Muss60) reported
from
Solihull, England
@virginmedia 😱 a 100mb internet, TV and phone service that works.
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Griff
(@GriffPlays) reported
from
Birmingham, England
Streams delayed due to @virginmedia being absolute dog ****.
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Brett Ellis
(@brettellis1982) reported
from
Birmingham, England
@virginmedia I am signed in on the web and on my virgin app. Will not let me sign in to the connect app
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Amy
(@amy_brunny) reported
from
Birmingham, England
@virginmedia your mobile customer service is ****!
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..."Then They Fight You"...
(@SunnyBTC) reported
from
Birmingham, England
Anyone else been having internet connectivity issues all day? I'm with virgin media
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Dean Kavanagh
(@dean_kavanagh) reported
from
Solihull, England
@barbs_paul @EE Up there with @virginmedia, horrendous service for existing customers!
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Brett Ellis
(@brettellis1982) reported
from
Birmingham, England
@virginmedia have the virgin connect app.... however it will not let me sign in. Have changed password etc and it still says ‘wrong username or password’. Driving me mad!
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Stuart McCullagh
(@stumccullagh) reported
from
Solihull, England
@virginmedia I think its our router etc we have poor Internet speed all the time no Internet in certain rooms i actually have better signal with next doors Internet, I've been ringing up for months with no help!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Melissa
(@melissar954) reported
2 whole months with out broadband. @virginmedia are a complete joke. No communication, no idea if I’ll ever get my service which they are still billing me for back.
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Sammie Sycamore
(@sammie_0293) reported
@virginmedia whats the best way to speak to someone about cancelling our broadband and TV? I've been on the phone for over an hour now, keep getting told to go online but I can't cancel online!!! Help please.
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KW4
(@KW___04) reported
@virginmedia pls can someone respond on the chat service 😩
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Daniel Moore
(@danmooreradio) reported
@virginmedia Hi John, nothing you can do for me, but I can offer the feedback for your team, you could have kept my business for example if customer services hadn’t patronised me. There was no need for it 😔
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James Arnold
(@arnie1984) reported
@virginmedia Oh right I've always been told it was via the PC or laptop. I'll download the app now. What do I do from there though. £25 isn't a bad price. But the whole connection box etc is located upstairs in our room and last time round I was told it was a lot more expensive than that
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🦄 UnicornFarts641🦄 BossQueenie 👑
(@LegitBoss69) reported
@virginmedia Last complaint went nowhere. And I'm still unable to get hold of anyone as our services are STILL cut even though we paid you!!
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Richie
(@plzuninstall) reported
@virginmedia I can't login to find out. My email is attached to a closed account.
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Clover Carr 🍳💜🍳💚🍳
(@clover_carr) reported
@virginmedia @VirginMediaIE I'd prefer not to do this on a public forum. When my mother was messed around by Virgin last year, she got on to the Virgin CEO (& Joe Duffy), who sorted it very quickly. I'd like a phone discussion with someone in customer services or I'll got that route. Which will it be?
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Sandra Ironside
(@SandraIronside) reported
@virginmedia And there it is. As a primary carer I know other companies have good systems of support in place whilst following data protection, so why can’t you? Your reply has just indicated that Virgin do not understand the challenges of dementia. You could do so much better if you tried.
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elettra_a
(@elettra_a1) reported
@virginmedia @virginmedia is there any way of me speaking to a customer rep? I called your customer service but can’t seem to get through to an actual person.