Virgin Media Outage Report in Burntwood, Staffordshire, England
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The latest reports from users having issues in Burntwood come from postal codes WS7.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Burntwood, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Burntwood and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (17%)
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Total Blackout (13%)
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TV (7%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Burntwood, Staffordshire, England
The most recent Virgin Media outage reports came from the following cities: Birmingham, West Bromwich, Tamworth, Wolverhampton, Stafford, Burton upon Trent, Sutton Coldfield, Walsall, Burntwood, Wednesbury, Rugeley and Cannock.
| City | Problem Type | Report Time |
|---|---|---|
 Birmingham |
Wi-fi | |
| Birmingham |
Total Blackout | |
| West Bromwich |
||
| Tamworth |
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| Birmingham |
Total Blackout | |
| Birmingham |
Total Blackout |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Burntwood, England
Latest outage, problems and issue reports in Burntwood and nearby locations:
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ch Saqib
(@saqibsvideos) reported
from
Birmingham, England
@virginmedia They haven't called me yet that's how bad you're
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Shelly
(@shelleex5) reported
from
West Bromwich, England
@virginmedia red button not working again!! @skytv, does yours work? #FedUp missing baggies after my shift 😪
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Michael Sarjeant
(@sarjeantm01) reported
from
Burton upon Trent, England
@virginmedia Yes it must have shorted itself overnight @virginmedia can I please cancel the engineer?
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John
(@jfrncs_) reported
from
Birmingham, England
@virginmedia Hi, I have now tried unsuccessfully for 12 hours to use the WhatsApp service as again it goes around in circles if I am not immediately available. The number you helpfully provided hangs up after sending a link… please advise how I talk to someone about my account.
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Stuart McCullagh
(@stumccullagh) reported
from
Birmingham, England
@virginmedia I’m going to but I know I won’t get anywhere anyway the customer never gets anywhere
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Marianne Sommerville 🌻
(@MariannexS) reported
from
West Bromwich, England
@virginmedia red button for the football not working again. @SkySports
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Jazba Entertainment
(@JazbaEnt) reported
from
Birmingham, England
@virginmedia business installation, been given 6 dates since 17th January. 4 no show or wrong booked, 2 attendance but not equipped to extend installation from 1sf floor to 2nd. even billed for a service which is not even installed yet. Nightmare #virginmedia #broadband
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Michael Sarjeant
(@sarjeantm01) reported
from
Burton upon Trent, England
When you have a smart house and your @virginmedia #Wifi goes down so nothing is working 😳 now the kids are moaning at no tablets, @PlayStation or @xboxuk there is only so many times I can reboot the hub...... #internetdown
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Kiel
(@k1El_w) reported
from
Birmingham, England
@virginmedia @YodelOnline your ability to deliver equipment is shocking!!! The customer service you provide is even worse!!!
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Stuart McCullagh
(@stumccullagh) reported
from
Birmingham, England
@virginmedia But when a contract is agreed like a mortgage or a fixed energy deal surely the agreement should last the full term. I’ve had issues since September & been told I can’t leave due to being under a contract so why should my costs go up when I’ve got an agreement in place until Dec
-
ch Saqib
(@saqibsvideos) reported
from
Birmingham, England
Rubbish network is @virginmedia can't recommend to anyone one of the worst customer service
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Pretentious Opinions
(@OpiniatedOne1) reported
from
Walsall Wood, England
@virginmedia its nice you’re offering new customers ridiculously cheap deals but charging prices through the roof for an inferior service for a customer of nearly 20 years #CostOfLivingCrisis
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Gordé 🦩
(@ReissOmari) reported
from
Birmingham, England
Fed up of these “intermittent” problems with my @virginmedia broadband.
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ch Saqib
(@saqibsvideos) reported
from
Birmingham, England
@virginmedia Sending me over bill again and again n customer service is even more worst
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Michael Sarjeant
(@sarjeantm01) reported
from
Burton upon Trent, England
@virginmedia We have an engineer booked for Monday but I don't believe this is really acceptable with the amount of money we pay each month we should be able to expect a service which works, I understand there will be issues but over 3 hours later nothing?
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ch Saqib
(@saqibsvideos) reported
from
Birmingham, England
@virginmedia I did, and told them everything what's been happening they goes we will sort out and I still getting emails from virgin I don't know why and problem is still there and bill getting delayed which I been told them about that and its keep happening since January
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SorachiTim
(@PolymathTim) reported
from
West Bromwich, England
Zero Internet connectivity from @virginmedia now for pushing 12 hours. Resetting and/or powering down the hub does nothing, the diagnostic and fault tools just go round and around in an ever more boring circle. #LightningSpeedFarce
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𝓖𝓮𝓶
(@itsgemrose) reported
from
Stafford, England
@virginmedia Nope, I just keep being reassured every time that it’s been done. Can I have an email address to send a formal complaint to please? Preferably to the most senior person.
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tarun
(@tarun65170952) reported
from
Birmingham, England
@virginmedia Im getting slow speeds on my broadband. My package is volt and which should be 250mbs im getting less that half of that. Please ask your team to look into this
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Evan Davis
(@EvanD) reported
from
Birmingham, England
@eerosupport hi. I have a Eero 6+. If I connect it to @virginmedia 1gbps service, will I get 1gbps?
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Sarah Varney
(@SarahVarney1) reported
@virginmedia If only the box worked.... if only we could speak to a human who could help us. If only we now don’t have to think about changing provider......
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Adam Thompson
(@madathomo) reported
@virginmedia Unfortunately I got the same old story and no actual information. I'll go with sky. Far better customer service
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Gary Cefai
(@CefaiGary) reported
@virginmedia I think I’m going to have to contacted the ombudsman as I’m not getting anywhere with customer service. If all calls are logged it will be made transparent.
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Lawrence Brooks
(@ltrbrooks) reported
@virginmedia Nope. It’s beyond a joke. There’s been no indication of a problem whilst my internet was basically in the toilet, then it warns of a problem whilst my internet was back to full strength. And now it’s back in the toilet.
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Caledonia Vehicles
(@CaledoniaCars) reported
@AskVirginMoney @VirginMoney causing grief last week...this week @virginmedia with the worst customer service...
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Michele Golden 💙
(@MCGolden1) reported
@virginmedia Apparently 2pm tomorrow. This is a frequent occurrence though. I really can't depend on your service.
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Sophie Dolman
(@NandolSophie) reported
@virginmedia I give up. Seriously. I'm going to take my hub to your head office tomorrow, and see if Mr Schueler can help me understand! I realise you are only trying to help. I'm sorry. But, its impossible to diagnose wifi issues without being here in my house. You can only remotely test
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Steve Gomery
(@GomerySteve) reported
@virginmedia Apparently so, but not holding my breath. It baffles me how it takes so long to close & pay a credit back. How exactly do I raise a complaint?
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Damien Morgan-Smith
(@DamienMorganSm3) reported
@virginmedia @NYurbusiness “Call us, we won’t answer you, we will make you wait on hold for 40 mins then cut you off”. Virgin Media Customer Service 2021.
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Gary Cefai
(@CefaiGary) reported
@virginmedia No, they’re saying I cancelled the internet service which isn’t correct.