Virgin Media Outage Report in Burntwood, Staffordshire, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Burntwood, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Burntwood and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (7%)
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E-mail (5%)
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Phone (2%)
Live Outage Map Near Burntwood, Staffordshire, England
The most recent Virgin Media outage reports came from the following cities: Birmingham, Wolverhampton, West Bromwich, Walsall, Sutton Coldfield, Tamworth, Burton upon Trent, Stafford, Rugeley and Lichfield.
| City | Problem Type | Report Time |
|---|---|---|
 Birmingham |
Wi-fi | |
| Birmingham |
||
| Birmingham |
Total Blackout | |
| Birmingham |
Wi-fi | |
| Wolverhampton |
Internet | |
| Birmingham |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Burntwood, England
Latest outage, problems and issue reports in Burntwood and nearby locations:
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james avfc
(@jamesgrvilla) reported
from
Birmingham, England
Oh what a surprise @virginmedia is down again 😡
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jake.
(@jaw1992_) reported
from
Birmingham, England
@virginmedia sort your ******* broadband out. It’s every other day that it goes down, and is beyond a joke now.
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B67 dazza
(@b67dazza) reported
from
West Bromwich, England
Again @virginmedia your customer service makes me wonder how you survive as a business , I choose to wait to talk to someone as I have the time to atm and what happens as I patiently wait i get cut off .My deal is up soon youre on the back foot now to keep this customer
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james avfc
(@jamesgrvilla) reported
from
Birmingham, England
@virginmedia could someone please get in touch with me as our broadband is going down at least every other day and it’s not good enough
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Steve Galloway
(@jedimasterob1) reported
from
Wolverhampton, England
@virginmedia Yes, it has since been resolved. This is not the first time I’ve had this issue and frequently not getting the speeds I am paying for. Not your happiest customer by any stretch of the imagination!
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Ashley Robert Scrivens
(@AshScrivens) reported
from
Birmingham, England
@virginmedia I have just switched my parents over to you for broadband along with their 2 mobiles and I have a pending broadband order to be installed next week for my new house. So I’m extremely disappointed in how I’m being treated, I may have no option to cancel the lot.
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Nigel Campbell
(@LegincBellion) reported
from
West Bromwich, England
@virginmedia my broadband has been down since 7 am this morning, what’s going on?
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Emily-jaye collins.
(@EmzeeJaye) reported
from
Stafford, England
@virginmedia considering my number isn't on the directory and I've never given it out to anyone, it's funny how I am getting so many scam and cold calls.
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Jason Sheldon
(@Junction10) reported
from
Walsall Wood, England
@virginmedia It always used to. It sees my address from the postcode & gives me the house number and street to choose, then asks me to complete a form for you to contact me to tell me within 10 days if the service is available in my area. It used to be instant, but no-one ever did contact me.
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Mr Smith
(@smithy653) reported
from
Birmingham, England
@virginmedia Yes the problem has been ongoing for the last 2 weeks
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Mr Smith
(@smithy653) reported
from
Birmingham, England
@virginmedia It says no known issue but the faults intermittent
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nicola titley
(@nickit81) reported
from
West Bromwich, England
@virginmedia why am I not getting any help for the past 4 weeks for intermittent broadband when I call all I get is monitor for the next 24 hours I am getting no help whatsoever but you will want me to pay my bill on time your service and customer service is disgusting
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Brian A Wilshaw
(@supercharger49) reported
from
Rugeley, England
@virginmedia Our virgin has been down for 2 days. When phoning, all we get is a message saying 'Sorry the service in your area is intermittent, our engineers are doing their best to fix it. Intermittent???? I wish! We've had no telephone, internet or TV continually for 2 days, 😡
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Ashley Robert Scrivens
(@AshScrivens) reported
from
Birmingham, England
@virginmedia Sorry my tweet mentioned I contacted customer service via text. Asked for my complaint to be raised to a senior manager to discuss the upgrade process and wording, but was just offered a deadlock letter within 15 days! Not your procedure in your complaints code of practice..
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Ashley Robert Scrivens
(@AshScrivens) reported
from
Birmingham, England
@virginmedia I haven’t really got anywhere, I wanted ideally to discuss the process I went through and what I was advised online placing my upgrade. I have contacted CD via text but i have just been told nothing can be done and pick a new tariff! Struggled to try raise a complaint also...
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Steve Galloway
(@jedimasterob1) reported
from
Wolverhampton, England
@virginmedia NO BROADBAND SERVICE AGAIN! 🤬
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Mr Smith
(@smithy653) reported
from
Birmingham, England
@virginmedia I have says no issues but it’s intermittent
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*KP*
(@KarenPerry7) reported
from
Willenhall, England
@Coconuts1964 @virginmedia Thanks mate. How bad is it that customers have to rely on each other for information rather than the company we pay hundreds to each year. #virginmedia terrible!!
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SueD
(@SusanDaisley) reported
from
Birmingham, England
@virginmedia I’ve been trying to get through to customer services for 20 mins and got cut off, now 35 mins. Is there anyone there?
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Steve Galloway
(@jedimasterob1) reported
from
Wolverhampton, England
@virginmedia Yes, same issue as Monday evening and been advised no service until 11pm!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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PataTiPataTa
(@LizzyBain) reported
@Moneybox there are only 2 ways to cancel a @virginmedia account; a cancellation letter, which can and is ignored or a pay 9p a minute full on sales call. After 10 years of giving VM my custom they ignored my letter. Then used that to extend the cancellation date by 3-4 months 🤯
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Nadeem
(@Nadeem74159629) reported
@SlickHammyJR @virginmedia great absolutely joke of a service engineer leaves me with a faulty hub jokers
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Eddy Tracey
(@Eddy_Tracey2) reported
@virginmedia can you please tell me how I can escalate ongoing issues with my broadband, I am looking to cancel remaining contract period & move to another provider
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PataTiPataTa
(@LizzyBain) reported
@virginmedia @VirginRed I wish @virginmedia were honest dealers. A cancellation letter, which can and is ignored or a pay 9p a minute full on sales call are the only way to cancel a VM account. After 10 years of giving VM my custom they ignored my letter. Then used that to extend the cancellation date.
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Shubz
(@shubzuk) reported
@anthonyrjones @SkyHelpTeam @virginmedia I have left sky broadband for this reason because of their appalling customer service how they blame the home for their device issue. I now have an issue with my sky TV yet I have a feeling they will blame my brand new TV yet I can use my smart TV apps and ps4 on my TV just fine
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chloe 🌼
(@prettyvenom__) reported
@virginmedia there are builders in our area installing the cables for your services, and they’ve put the black boxes on mine and my neighbours properties? Surely this isn’t allowed? Also to mention they’ve done a terrible job because it sticks out and moves in the stones
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Smiler
(@MissySmiler) reported
@virginmedia have had a complaint open for 8 months and still no resolution. Have called 4 times no one calls back. Sent emails no reply! You are happy to continue taking the monthly payments!! What sort of service is this??? 😡😡 @Ofcom
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Jason Gartshore
(@JasonGartshore) reported
@virginmedia It's fine through the day (when at work my son tells me) but about 6pm onwards is the issue through to very late at night. Which means we are unable to watch streaming services. It's poor and I'm a 25+yrs customer (ntl) who is looking to move provider..fed up
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Alex Pride
(@Alexpride111) reported
@virginmedia You sound like a small ripe off sales guy sticking to the small print and have zero customer care and just want the money. Desperate
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Matt Angell
(@MattRollsOnes) reported
@virginmedia Morning. We've lost internet for the fourth morning this week in the RG4 postcode. Is there a plan to get a long term preventative fix in place rather than these short term fixes?