Virgin Media Outage Report in Burntwood, Staffordshire, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Burntwood, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Burntwood and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (15%)
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Total Blackout (11%)
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TV (8%)
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E-mail (6%)
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Phone (3%)
Live Outage Map Near Burntwood, Staffordshire, England
The most recent Virgin Media outage reports came from the following cities: Birmingham, Wolverhampton, Sutton Coldfield, Walsall, West Bromwich, Tamworth, Stafford, Lichfield and Burton upon Trent.
| City | Problem Type | Report Time |
|---|---|---|
 Birmingham |
TV | |
| Birmingham |
Total Blackout | |
| Birmingham |
Internet | |
| Birmingham |
Internet | |
| Birmingham |
Internet | |
| Wolverhampton |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Burntwood, England
Latest outage, problems and issue reports in Burntwood and nearby locations:
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✿𝘓𝘢𝘥𝘺𝘑𝘢𝘪✿💙🤍🌟
(@BaggieBirdd66) reported
from
Birmingham, England
@virginmedia hi I need some help please. I need a box installed at my address and I'm hard of hearing so I find it difficult to use the phone. Is there any way I can book a engineer appointment online as that is easier for me. Thanks
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Jodie
(@jodii_ox) reported
from
Birmingham, England
Hi @virginmedia, according to your website there’s no broad band issues in the B23 area but there definitely is 🙃
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Caroline
(@Miss_Pumpkin666) reported
from
Birmingham, England
@Michaelallen_99 @philell21 @virginmedia Because the stupid rules say that if there’s a disruption to your services (over a specified amount of time), you’re legally entitled to compensation, but ONLY if you contact them to notify them that you specifically are effected, if you don’t they’re not obligated
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Ian Dunn
(@PrinciplePhoto) reported
from
Birmingham, England
@virginmedia Waited 1 hour online for the agent. Then she disconnected me. Absolutely awful service.
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Ashok Patel
(@AshokWhybother) reported
from
Birmingham, England
@virginmedia Hello Of course i need help. I can't watch terrestrial television progs either ,virgin box isn't working. Apparently, it's an issue in the area. I've been without tv since friday. I want some form of financial compensation
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Caroline
(@Miss_Pumpkin666) reported
from
Birmingham, England
@sahinbrum @virginmedia I agree that their compensation policy is bs, I’ve found when I’ve had any outage affect me, they patch it quickly so the service gets intermittent while they work on a full fix, that way they don’t have to compensate, even if service drops out every couple minutes. BS really
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LOLZ N TING
(@Tommm_Currie) reported
from
West Bromwich, England
@virginmedia 6mbps download speed at the moment when ive upgraded to 350mbps... this is ridiculous, constant problems and advertising as the fasted.. and being told on your website that I need to wait 24 hours before you'll even look into booking an engineer..
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Lynn Jolly
(@Linnyjolz62) reported
from
Birmingham, England
@virginmedia Held on for 45 mins on Friday and today. Was told there were "communication issues" on Friday and the guy I was speaking to said he'd call me back straightaway on my landline. He didn't. I tried again today to be told they couldn't access the system and that I should call again.
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Ginger and Nuts
(@gingerandnuts) reported
from
Brownhills, England
Well @virginmedia you have let so many people down with no apology or update. Disgraceful.
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jade
(@jadebcx) reported
from
Birmingham, England
@virginmedia why would my router be red lighting if the internet is fine? i read online it means there’s an error with my connection but there isn’t any problem 🥴
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Sana Parkar
(@s_badruddin) reported
from
Birmingham, England
@virginmedia why is your box down? Why doesn’t any of your apps load? E.g. Amazon Prime? 😑
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Pedro Oliveira
(@pedrofouruk) reported
from
Birmingham, England
I wanted to cancel my contract with @virginmedia but no ones answering the calls.. terrible costumer service. @MartinSLewis @virginmedia
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Paul Ley
(@paul_ley) reported
from
Tamworth District, England
Virgin media sim card is free and it's not worth it. It's really bad. Hardly ever get a signal when out when u do it's about 5mb
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PhatSuppliUK
(@PhatSuppliUK) reported
from
Wolverhampton, England
@virginmedia Wow and your team just hung up on me as well Wow shocking behaviour How can I expand on an issue you are meant to look into?you told us it was a cable issue, you said you'd send someone to fix it You never did I'm sick of broken internet
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♥ Karina Aura ♥
(@karriecheer) reported
from
West Bromwich, England
Virgin media has been down since this morning what a joke
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For my Family🖤
(@SummayahMuslima) reported
from
Wolverhampton, England
@virginmedia the Internet this covid lockdown xmas holiday has been appalling, service is terrible @VMSolutions_
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Steve Walters
(@SteveWa13630733) reported
from
Wolverhampton, England
@virginmedia @matty_gilbert94 Can’t check service status page - that is down too
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Jodie
(@jodii_ox) reported
from
Birmingham, England
@virginmedia The internet is completely down, tried numerous restarts from the mains
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paul taylor
(@pdtathome) reported
from
Birmingham, England
@virginmedia I have a persistent broadband issue and can't contact customer support via the web site #help
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Ashok Patel
(@AshokWhybother) reported
from
Birmingham, England
Why is virgin media in Walmley Sutton Coldfield Birmingham not working?
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Pulse Breakfast Show
(@pulse_breakfast) reported
@virginmedia think it's perfectly acceptable to wait 10 weeks to give new customers a broadband service, your sales team are being mendacious and your customer service haven't got a clue what to do! #virginmedia
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Lord Glencoe ⚒ 🫧〓〓🇬🇧
(@andyrayner9) reported
@simonnread @virginmedia 'Dear Expensive Regarded Customer', is this how you now wish to be addressed Simon?
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simon read
(@simonnread) reported
@andyrayner9 @virginmedia Only if you're grovelling at my feet (which I would never wish you to)
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supergooner
(@aaronsu72974941) reported
@virginmedia internet down, and service to test hub also down any help ???
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Shauna Rafferty
(@ShaunaRafferty) reported
@virginmedia broadband always shocking, but especially over the last 3 weeks and down today until 3pm - any compensation given we’re reliant on mobile data until then?
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Barney 🏴🇬🇧
(@Barney666Simon) reported
@virginmedia You're about 15hrs too late @virginmedia having waited online for 1h30m for ANY representative of VirginMedia to be actually bothered in offering a service.. Needless to state I spoke to/resolved nothing! Almost my entire package with you out of service last night 💩😡🤡
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Ash
(@Leech_90) reported
6 years with @virginmedia we are now out of contract and price has increased. Spoke to the cancellation team to let them know I just want broadband as TV sits unused. Trying to force a £65 Tivo package on me and then cancelled me when I said I just want broadband... Great service
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lizwm
(@lizwm) reported
@virginmedia If you told customers about issues I would of known it wasn't a box failure.
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MoMo
(@ImaginaryCard) reported
@virginmedia even your **** service status site doesn't work. Fix your service ASAP #virginmediadown #virginmedia
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MuchOfTheSame
(@MuchOfTheSame1) reported
@conor_pope Vodafone and Virgin Media tie for worst, Sky (currently) are very good, an improvement on 5 years ago, when we were previously with them