Virgin Media Outage Report in Burntwood, Staffordshire, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Burntwood, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Burntwood and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (7%)
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E-mail (5%)
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Phone (2%)
Live Outage Map Near Burntwood, Staffordshire, England
The most recent Virgin Media outage reports came from the following cities: Birmingham, Wolverhampton, West Bromwich, Walsall, Sutton Coldfield, Tamworth, Burton upon Trent, Stafford, Rugeley and Lichfield.
| City | Problem Type | Report Time |
|---|---|---|
 Birmingham |
Wi-fi | |
| Birmingham |
||
| Birmingham |
Total Blackout | |
| Birmingham |
Wi-fi | |
| Wolverhampton |
Internet | |
| Birmingham |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Burntwood, England
Latest outage, problems and issue reports in Burntwood and nearby locations:
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Chan Ekanayake
(@ChanEk81) reported
from
Stafford, England
@TrekinTech @virginmedia I gave up with Virgin media router after so many of these. It’s is single handedly the worst WiFi router man (or woman or it) has ever invented. But it’s a pretty ok modem TBF..
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julie
(@Brummie_Girl) reported
from
Birmingham, England
Hey @virginmedia really pleased you are supporting #SaferInternetDay but it’s a bit extreme to shut down our internet and tv completely!!! No service at all 😫
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Amara Pickerill
(@amarapickerill) reported
from
Walton upon Trent, England
@virginmedia please tell me how to contact your complaints department as I have an ongoing issue with your mobile department that’s been raised over the last 12 months and no one can help me! #poorcustomerservice #virginmobile #complaint #help
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George Kafetzis
(@Georgekafetzis) reported
from
Birmingham, England
@virginmedia They don’t understand what you are saying to them. I had to say my postcode 5 times phonetically. Also on the phone for 45 minutes with no resolution. #badtimes
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Wie-Men Ho
(@WieMenHo) reported
from
Lichfield, England
Shocking telephone service @virginmedia - want to reduce my TV package. Don’t want movies or BT sports any more. Can’t tell me what package I would move on to. Whether I lose any other channels or even if I lose HD channels.
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liam⚽️
(@liam_S126) reported
from
Birmingham, England
@virginmedia your v6 box is actually awful
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Smartlyte
(@Smartlyte) reported
from
Birmingham, England
@virginmedia no internet, no support, what a disgrace
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Mark Steadman
(@iamsteadman) reported
from
Birmingham, England
@virginmedia Hey, turns out you never DMd me. It was a scam artist and I narrrowly avoided getting my card details stolen (although I did give away my home address before I checked the username). That’s not on you; but thought you should know.
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Emily-jaye collins.
(@EmzeeJaye) reported
from
Stafford, England
@virginmedia I've already checked and there is no reported issues in my area.
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Jordon Alexandria
(@Jordi_Amor) reported
from
Birmingham, England
@KellyGroupLtd @virginmedia Almost 6 months on and my complaint/claim remains unresolved. Despite being advised I would be reimbursed for damage caused to my home after VM install, I remain out of pocket! #poorcustomerservice #npsfail #dissapointing
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Victoria Leonard
(@Vix_Leonard) reported
from
Birmingham, England
@virginmedia @Leyjay17 Same for us also B31 hope you will be refunding those of us who have been without service since yesterday afternoon and according to your online info will be until this afternoon. I am unable to work. 😡
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john giles
(@GiLESzzzzz) reported
from
Walsall Wood, England
@virginmedia I also have been trying do do live chat but that doesn't work either
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Wie-Men Ho
(@WieMenHo) reported
from
Lichfield, England
@virginmedia Again, why is it so complicated. Designed to frustrate the customer and so they stick with the more expensive package. Your team member could not understand my basic request, which is very concerning. Listen back to the call. Play it to @ofcom they have my consent to listen to it
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Emily-jaye collins.
(@EmzeeJaye) reported
from
Stafford, England
@virginmedia all of yesterday and still today I have no internet. It's been switched off, reset etc. Last month I went nearly a week without service. This needs resolving or I'm leaving.
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♥ Karina Aura ♥
(@karriecheer) reported
from
Birmingham, England
@virginmedia It says no known issues
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Wie-Men Ho
(@WieMenHo) reported
from
Lichfield, England
Not surprised re @virginmedia especially on the TV side - my issues remain unresolved following my attempts to reduce my tv package without being given the assurances or certainty of what channels would actually be removed and what would remain!
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j7b7
(@Jeanybabesb) reported
from
Walsall Wood, England
Have been with @ThreeUK since 2005...15 years and the service has just got worse...time to switch! What you got @EE @virginmedia @O2
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George Kafetzis
(@Georgekafetzis) reported
from
Cheslyn Hay, England
@VirginMedia the worst customer service known to mankind. I do not know how they say in business.
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Nigel Walters
(@walters_nigel) reported
from
Birmingham, England
Still no service @virginmedia in the B38 area this is disgusting and we should have some compensation
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Barry Williams
(@BarryWi32733397) reported
from
Hixon, England
@staffsbrewery @unicom @openreach I walked away from BT Infinity in my Hixon village as soon as Virgin Media was available the Service from BT was not good to say the least and i safe money with VM compared to my monthly charges from BT and Sky
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Ian
(@gunit22) reported
@virginmedia And still not working with a new ETA at 12.
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julie Stevens
(@juliestevens2) reported
Come on virgin media , another day of no internet and no ability to do any work grrrr rubbish service
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💫
(@Babs98th) reported
NOW IS NOT THE TIME TO GO DOWN YOU BUMS 😭😭😭 @virginmedia
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OGGY™
(@oggy77lee) reported
@virginmedia why are people including myself getting told there bills will being getting credited and there not, my bill as been wrong 3 months running, you have all your customer information in front off you and act as if you don’t on the phone, disgusting customer service.
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Kontos7
(@Kontos71) reported
@virginmedia all of a sudden no broadband service at home (South Croydon). Checked on your webpage and says it will be down for 6h. No heads ups via mail, text, nothing. Only thing I keep getting is your silly promotional emails and intermittent Internet with overloaded channels
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JoeFisherrrrrrr
(@Jo3Fisherrrrr) reported
@virginmedia why is your billing team so incompetent? I really do ask myself why I switched to virgin cause you are awfully bad at everything you do and provide. 2 months in and already fed up with your crap!
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milli
(@mi11i6) reported
@virginmedia fix yourself
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selina chan
(@liinaxcc) reported
@Meraldje @virginmedia The worst!!!!
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Saeed
(@SaeedSiciid) reported
@virginmedia Internet been down for 2/3 days now and can't access account
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Jaanki Patel
(@patel_jaanki) reported
@virginmedia My wifi hasn’t been working since last night. Please can you help? I’m in HA9 area.