Virgin Media Outage Report in Burntwood, Staffordshire, England
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The latest reports from users having issues in Burntwood come from postal codes WS7.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Burntwood, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Burntwood and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (17%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Burntwood, Staffordshire, England
The most recent Virgin Media outage reports came from the following cities: Birmingham, Sutton Coldfield, Wednesbury, Burton upon Trent, Bilston, Tamworth, Cannock, Walsall, West Bromwich, Wolverhampton, Burntwood, Stafford, Willenhall and Lichfield.
| City | Problem Type | Report Time |
|---|---|---|
 Birmingham |
TV | |
| Birmingham |
Internet | |
| Sutton Coldfield |
TV | |
| Birmingham |
Internet | |
| Birmingham |
Internet | |
| Birmingham |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Burntwood, England
Latest outage, problems and issue reports in Burntwood and nearby locations:
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Evan Davis
(@EvanD) reported
from
Birmingham, England
@virginmedia I’ve reordered twice already. The packaging never arrives
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helen somerville
(@MrsDont09) reported
from
Birmingham, England
@virginmedia whats happening with the service in B29 area. Been off and on past 24 hours.
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LVWLVS
(@lvwlvs) reported
from
Cheslyn Hay, England
@virginmedia That was the first thing I tried but nothing happened. It’s only when I power off at the wall, wait a minute then power on that it changes. Right now it’s working fine but this has been a recurring problem this week.
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Brian Cape
(@BrianMCape) reported
from
Birmingham, England
@virginmedia Another fail. Well done 👏🏻
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Brian Cape
(@BrianMCape) reported
from
West Bromwich, England
Quite possibly the worst onboarding and customer 'care' experience I've EVER had @virginmedia Unfulfilled promises, failure to deliver contract as agreed and now I'm 'lost' in the system and being ignored. I'm left with no choice other than to 'out' you. #CaveatEmptor
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Martin Price
(@mrmjprice) reported
from
Birmingham, England
@virginmedia I have been but they couldn’t get a good-enough price and directed me to the self-service page but I get “customer-exclusion” at the end of the URL which tells me to use chat.
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Jean Thierry 💙
(@MutliRaceMan) reported
from
Birmingham, England
@KellyQuilt @virginmedia Virgin are hopeless for ease of contact. My daughter was with them and the service wasn’t at all good. This nonsense about calling them at a time to suit them is just ludicrous. They need to admit that they (& others) don’t staff adequately to suit their customers convenience. 🤬
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Ronnie Harris
(@redron1975) reported
from
Walsall Wood, England
@virginmedia so what crap excuse u got today for us in the ws10 area? Internet down again. Honestly if you were a guard dog nothing would be safe. Even less reliable than the weather forecast.
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Ronnie Harris
(@redron1975) reported
from
Walsall Wood, England
@virginmedia Right then fools. How many times do I need to contact you to tell you how bad our internet is? I am so fed up with this service and wouldn't recommend you to my worst enemy. I cant wait to get service from someone reliable. Clowns
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LVWLVS
(@lvwlvs) reported
from
Cheslyn Hay, England
@virginmedia Everything is running fine then my devices can’t connect. It takes me switching the router off at the wall and on again for the connection to reestablish itself. First world problems but it’s a pain when I’m working upstairs and the router is downstairs. And it should just work!
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Claire B🐈⬛🐈⬛
(@KittykatClaire) reported
from
Willenhall, England
I'm so pissed off @virginmedia blackmailed me into signing my mobile contract with @O2 by saying my media account would be cheaper. If I stayed with virgin it would be amount more. So I had no option but to go with o2 and No my mobile Internet is crap. I can't use my doorbell
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Brian Cape
(@BrianMCape) reported
from
Birmingham, England
@virginmedia And this is why, I'll be reporting you to trading standards for fraudulent misselling/misrepresentation and then abdicating ALL responsibility/accountability to resolve. There's no security/DPA issues in you giving me a direct dial number via DM. You just don't want to resolve.
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Claire B🐈⬛🐈⬛
(@KittykatClaire) reported
from
Willenhall, England
@virginmedia I guess it's not your. Problem. After pushing me into a contract with them. I've been in touch with them and there nothing they can do they just want me. To turn my mobile on and off again
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Kev Maslin
(@kevmaslin) reported
from
West Bromwich, England
@virginmedia your treatment of us over a Lasting Power of Attorney issue has been appalling. Your people have actually SHREDDED a document costing hundreds of pounds despite us being told it had been returned. CISAS has been invoked and your CEO will be told . @MoneyTelegraph
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le Phantom Plume
(@lePhantomPlume) reported
from
Wolverhampton, England
@virginmedia It’s ok thanks, one of your team rang me, was extremely rude then hung up.
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Kev Maslin
(@kevmaslin) reported
from
West Bromwich, England
@virginmedia The ideal resolution would have been for VM to return the document as originally promised. We have dealt with other companies in this regard and all have been prompt and professional. Even the DWP accepted a photocopy of the POA. Why VM couldn't is entirely beyond me.
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Brian Cape
(@BrianMCape) reported
from
Birmingham, England
@virginmedia Alternatively, if you feel the urge to actually be helpful, you can search my name and location (it's an uncommon name) and ask a complaints manager to contact me. No security issues or breaches, since the notes I've been assured are on file, will be there to check.
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Antony Howlett
(@AntonyHowlett) reported
from
Birmingham, England
@ChristineAllado @virginmedia I keep having this problem every week and nothing ever gets done and all you get back is we can't find a fault
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Brian Cape
(@BrianMCape) reported
from
Birmingham, England
@virginmedia No. Already done it about 7 times without any luck. I refuse to waste more hours in queues, only to rehash my issues to another anonymous operator. I've been assured that this is in the hands of a named handler, who didn't call me back as promised and is ignoring my emails. Fail
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Troy
(@tr0y1291) reported
from
West Bromwich, England
@virginmedia the most unreliable service going! Sky should be rubbing their hands together knowing that this shower of **** is their main competition.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Dippy
(@Dippy_DeeDee) reported
@4gone_Confusion @virginmedia Ours after being patchy is now totally down 😱😱😱
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Luke Monroe
(@LukeMonroe81) reported
@SophieEB @virginmedia Virgin media are just awful customer service. Avoid them like the plague.
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Peter-Marc Fortune 🏳️🌈
(@DrPeterMarc) reported
@virginmedia : You have a problem! Multiple reports on line of intermittent network drop out & high latency - we & our neighbours the same: Helpline says it’s our kit: It clearly isn’t : YOU have a major network problem.
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Darren
(@darrenj1) reported
@dazzyc61 @SophieEB @virginmedia No, zen internet. Award winning customer service
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Rb
(@rib305) reported
@virginmedia @SophieEB Can you ask virgin media to sort their spam filters out! They never sort anything just over promise and under deliver ! Your very brave going to virgin they are ****! ... don’t say we didn’t warn you
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Kate BP
(@katebp) reported
@virginmedia Hi, I'd like to cancel my account. You don't answer the phone or reply to live chat. How else can I contact you?
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Bradley chapman
(@BradChapman94) reported
@virginmedia has the worst WiFi connection honestly ******* ****.
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amanda-jane🦋
(@MandaaKeating) reported
Anyone else having awful problems with @virginmedia internet? Phones and tablets won’t even connect 😠
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Delboy E ⬛⬜⬛⬜
(@dedwards1892) reported
@neilTheMagpie @virginmedia Is there no live chat facilitiy on their website Neil? I've been with virgin for ages and had very few problems, they seem to be the best of a bad bunch broadband wise anyway.
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G
(@graemeb8787) reported
@virginmedia I want to raise a complaint but can't speak with anyone, I agreed a new plan via your text service and it hasn't been applied and I am now being asked to pay double what my bill should be the payment is due by the 7th otherwise you willbar service, I want this fixed