Virgin Media

Virgin Media Outage Report in Burntwood, Staffordshire, England

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The latest reports from users having issues in Burntwood come from postal codes WS7.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Burntwood, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Burntwood and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Burntwood, Staffordshire, England 10/28/2025 19:55

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (41%)

    Internet (41%)

  2. TV (35%)

    TV (35%)

  3. Wi-fi (11%)

    Wi-fi (11%)

  4. Total Blackout (9%)

    Total Blackout (9%)

  5. E-mail (3%)

    E-mail (3%)

  6. Phone (1%)

    Phone (1%)

Live Outage Map Near Burntwood, Staffordshire, England

The most recent Virgin Media outage reports came from the following cities: Birmingham, West Bromwich, Walsall, Sutton Coldfield, Burntwood, Wolverhampton, Burton upon Trent, Tamworth, Stafford and Bilston.

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City Problem Type Report Time
United KingdomBirmingham Wi-fi
United KingdomBirmingham Total Blackout
United KingdomBirmingham Internet
United KingdomBirmingham Total Blackout
United KingdomBirmingham Internet
United KingdomBirmingham Internet

Community Discussion

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Virgin Media Issues Reports Near Burntwood, England

Latest outage, problems and issue reports in Burntwood and nearby locations:

  • WestonKerri Kerri (@WestonKerri) reported from Birmingham, England

    @virginmedia absolute joke !! worst customer service provided ! #whybother

  • Plumberguyuk Mike Hamer (@Plumberguyuk) reported from Birmingham, England

    @virginmedia I don't think much will happen given virgin's track record but on the plus side you've given lots of material for my delegates on next Saturdays Customer Service module.

  • jenkin99 jen (@jenkin99) reported from Birmingham, England

    @virginmedia Ive called you customer service department to be hung up on temwicw, i have sent an email to yourselfs and via resolver had no response. I have a health and safety issue i want resolving

  • wolfboy78 pepe sprio (@wolfboy78) reported from Wednesfield, England

    @virginmedia No tried again and unable to send an engineer because the fault is not happening .. I did try to explain it's intermittent 😡😡but with the language barrier she couldn't understand .. I will try and cancel my account later because I'm not paying for a service that has issues

  • unit_1974 🐺Wolfish (@unit_1974) reported from Birmingham, England

    Made a complaint to @virginmedia 10 days ago via their online service with a 7 day anticipated response time and yet have heard nothing since the acknowledgement of my complaint. This basically sums up my experience over the past year of ineffective response to our issues.

  • Plumberguyuk Mike Hamer (@Plumberguyuk) reported from Birmingham, England

    @virginmedia one good thing is I can demonstate in my customer training sessions how not to treat customers, thank you for the material Virgin Braodband

  • Paul_Reviews Paul Moore (@Paul_Reviews) reported from Burntwood, England

    @ScottMcGready @SCwithGin @virginmedia @NCSC @troyhunt @PWTooStrong No, bash both :) As I said, it's a poor policy by comparison but I'd rather advise the user on how to choose a secure 10 character password than waste time preaching security to a social media staffer :)

  • unit_1974 🐺Wolfish (@unit_1974) reported from Birmingham, England

    @virginmedia Broadband issues since May 2018. Multiple calls to customer service with no permanent fix. Last time I called I was asked the same questions repeatedly then cut off. Want a new hub that works and a bill review as it’s gone from £65 to £79 since Sept 2018!

  • Paul_Reviews Paul Moore (@Paul_Reviews) reported from Burntwood, England

    @kinoshitajona @ScottMcGready @SCwithGin @virginmedia @NCSC @troyhunt @PWTooStrong Agreed, neither are secure and should never be used... however it's certainly possible to make an unbreakable MD5 password.

  • Paul_Reviews Paul Moore (@Paul_Reviews) reported from Burntwood, England

    @leicscyberaware @SCwithGin @virginmedia @NCSC @troyhunt @ScottMcGready @PWTooStrong You're right, it's not good enough... but it's not insecure either. I debunked 3 random words years ago. Now *that* is poor advice.

  • Paul_Reviews Paul Moore (@Paul_Reviews) reported from Burntwood, England

    @ScottMcGready @SCwithGin @virginmedia @NCSC @troyhunt @PWTooStrong I didn't say it was perfectly fine... but it's certainly possible to pick a secure 10 character PW within those constraints. I was a VM customer for 2 decades... I can't recall ever losing sleep over this.

  • ikonic_exposure Daniel Sturley (@ikonic_exposure) reported from Birmingham, England

    @virginmedia What would really help is a separate sales number to call and to speak with an agent straight away with no ‘system’ to navigate and who understands my disability and can help me to sign up if I want to :~}

  • xpjxuk Paul Jenkins (@xpjxuk) reported from Walsall Wood, England

    @virginmedia been hounded with call for 2 weeks finally answer to be offered disgusting customer service and when I ask about the offer on the Martin Lewis website told can’t have it please call me or I will be leaving and going to sky

  • ItsOnlyCaitlin Caitlin Parker🧜🏼‍♀️🧜🏼‍♀️ (@ItsOnlyCaitlin) reported from Lichfield, England

    Wasting my data in my own house is the worst. @virginmedia are the worst 😭😭😭

  • Paul_Reviews Paul Moore (@Paul_Reviews) reported from Burntwood, England

    @SCwithGin @virginmedia @NCSC @troyhunt @ScottMcGready @PWTooStrong This isn't as bad as some would make out. 10 isn't ideal, but it's not insecure either. That's not to say you can't choose an insecure 10 character password however...

  • Sammykins9486 Samantha (@Sammykins9486) reported from Birmingham, England

    @virginmedia Tried the chat everyday for the past 5 days and it is not working. Due to recent changes with someone at household moving out I do not need the landline anymore,and wanted to discuss my options as I do not want to pay monthly for a service I am not using

  • Paul_Reviews Paul Moore (@Paul_Reviews) reported from Burntwood, England

    @ScottMcGready @SCwithGin @virginmedia @NCSC @troyhunt @PWTooStrong Because "secure" requires a context which neither the OP nor yourself have given. 99% of my passwords are 12 chars, A-Z, a-z, 0-9. They're not being broken in my lifetime... so to claim 10 is sufficient to justify leaving is daft.

  • Paul_Reviews Paul Moore (@Paul_Reviews) reported from Burntwood, England

    @leicscyberaware @SCwithGin @virginmedia @NCSC @troyhunt @ScottMcGready @PWTooStrong The irony here is 3 random words can be broken in as little as 40 seconds, maximum 50 minutes. A 10 character random password, by comparison, would take 7 weeks with the same hardware.

  • unit_1974 🐺Wolfish (@unit_1974) reported from Birmingham, England

    @CapnKink @virginmedia They don’t even respond when you complain. I haven’t got the patience to keep phoning to get a temporary fix. Just gotta decide which service to switch to and they’re gone.

  • Paul_Reviews Paul Moore (@Paul_Reviews) reported from Burntwood, England

    @ScottMcGready @kinoshitajona @SCwithGin @virginmedia @NCSC @troyhunt @PWTooStrong Scott, we use the term "unbreakable" in the trade to imply the credentials cannot be broken in a timeframe which realistically presents a risk to the user... it's not an OED term. Sure, if we're talking to an end-user, you either use a different term or explain the meaning

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • rkmbzzz trukangsta (@rkmbzzz) reported

    @virginmedia It’s not a device issue as they connect to my phone hotspot. Hence my initial query about if you block MAC addresses. I’ve called your number and had a booster, and other checks. I need someone to come do their checks then. First I called about this was months ago

  • Hiveykins Hive (@Hiveykins) reported

    @virginmedia I was told it was cancelled with immediate effect by the customer service agent I spoke to and the agent I spoke to last year who told me to cancel in a year never told me there was a 30 day notice period. How can I stop the money being taken as I won't pay it?

  • RichieUK_TTV Richie #BLM (@RichieUK_TTV) reported

    @virginmedia Hey I got the 360 tv, any way we can UPGRADE to TiVo? 360 is awful

  • Sweston87 Sam Weston (@Sweston87) reported

    @virginmedia Wired is sporadic and slow but WiFi is unusable for the most part and this is with a new hub from the second i plugged it in the hub has been orange

  • ashhale01 Ash Hale (@ashhale01) reported

    @virginmedia It's working but it regularly drops off especially upstairs in the house and to say we're apparently getting 100mb download speeds it's not very quick at all. A lot of apps on my phone regularly fail to connect until I switch to 4G

  • vba_dev Chris Daniels (@vba_dev) reported

    @virginmedia These are all problems of your own making. You promised me a booster within a few days. I didnt get it. And here we are some 4 months later having to raise complaints and told that I need to spend more time ringing up when you could either explain whats going on or send a booster

  • AluzionzR6 Ivan Chambers (@AluzionzR6) reported

    @virginmedia Hi KF, I did a bunch of stuff when I called your support team. I think something was reset your end and we're back above our minimum speed. Thanks

  • duffy_sc Shells (@duffy_sc) reported

    @virginmedia This worked until today where I have had to reboot the router again as the signal was so weak. This is clearly a faulty router. Can I get a new one? I cannot work like this

  • caz_laing Caz Laing (@caz_laing) reported

    @virginmedia Hi, sorry for the delayed reply. We last spoke to them on Friday 5th. They said that they could see that there was an issue showing in our area and that the estimated fix date was Monday 8th. One week later we are still experiencing the same problems unfortunately.

  • danwalker1983 Daniel Walker (@danwalker1983) reported

    @JimBelly @virginmedia We’re an absolute shambles when I moved house as well mate... couldn’t supply us with a service at all because our area didn’t have the cabling required so charged us £200.00 to cancel our contract even though we wanted to stay with them!.. get with #skytv