Virgin Media outages and service status in Rugeley, England

Problems in the last 24 hours in Rugeley, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Rugeley, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Rugeley, England

The most recent Virgin Media outage reports came from the following cities: Stafford, Wolverhampton, Cannock, Tamworth, and Burntwood.

City	Problem Type	Report Time
Stafford	Internet	5 days ago
Wolverhampton	Wi-fi	6 days ago
Wolverhampton	Wi-fi	7 days ago
Stafford	TV	9 days ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Rugeley, England

Latest outage, problems and issue reports in Rugeley and nearby locations:

• 
  Marcos Clowes FCILT (@MarcosJimClowes) reported 23 seconds ago from Stafford, England

  @virginmedia I have lost my internet and TV channels. I don’t have access to the login details or my phone number to resolve online and I can’t get any answer on the phones despite waiting a very long time. How can I resolve this please?

• 
  Mark Shilton (@MShilton1880) reported 10 minutes ago from Tamworth District, England

  @virginmedia have been trying to call customer service today only to be cut off twice after a hour on hold. Absolutely disgraceful, need to speak to someone not try online any chance of a call back please?

• 
  Steve Re-cycle (@poole_ste) reported 12 minutes ago from Wolverhampton, England

  @virginmedia If this keeps on where can I complain next? @tsascheme @OmbudServices as I can #Virginmedia don't seem to take the problems they create and being a service provider seriously

• 
  Lacie_Adams (@Lacie_Adams1) reported 15 minutes ago from Walsall Wood, England

  @virginmedia There are known issues in my area. Apparently 2 days in a row at, what i would imagine, are peak times. I seriously need to consider a new provider. This is getting beyond a joke for the money that I pay

• 
  Marcos Clowes FCILT (@MarcosJimClowes) reported 15 minutes ago from Stafford, England

  @virginmedia I’ve been through all of that. A totally useless service. I’ve asked to be mailed an account password. So I need to wait for that as they told me no other way to help.

• 
  neil fleming (@ThatNeilFleming) reported 18 minutes ago from Wolverhampton, England

  @fesshole Imagine having virgin media - those poor kids

• 
  David Ward (@ADaveWard) reported 24 minutes ago from Wolverhampton, England

  Thanks for the reply @virginmedia but in your instructions following your system check on your site it states you will be sending a signal to my hub to improve something. Nowhere does it date for me to do a pinhole reset. So which is correct because you need to correct something

• 
  Steve Re-cycle (@poole_ste) reported 24 minutes ago from Wolverhampton, England

  @virginmedia I also asked to be put through to complaints as I have done before and then the phone goes dead. I have been so reliant on my old number sick older members of family in times of great stress #help

• 
  Ant Davies (@antdwolves) reported 25 minutes ago from Wolverhampton, England

  @CliffHague @virginmedia If you have not already ring to disconnect then tell retentions you need 2nd line support. They should be in Scotland or North East and really know their stuff I have Virgin but use gmail as a preferred option Good Luck!

• 
  LVWLVS (@lvwlvs) reported 26 minutes ago from Cheslyn Hay, England

  @virginmedia That was the first thing I tried but nothing happened. It’s only when I power off at the wall, wait a minute then power on that it changes. Right now it’s working fine but this has been a recurring problem this week.

• 
  Kim Etheridge (@ketheridge71) reported 28 minutes ago from Lichfield, England

  @virginmedia No TV or BB following #powercut at WS14. Do you have a fix time as status update on website all Green!

• 
  Steve Arliss (@SteveA_3) reported 31 minutes ago from Wolverhampton, England

  And @virginmedia want me to pay if I decide instead of the uncertainty i want to cancel it and get someone like @SkyUK or @BT installed that can actually provide the service you pay them for

• 
  Steve Arliss (@SteveA_3) reported 40 minutes ago from Wolverhampton, England

  This is the exact reason I use the web chat!! To ensure conversation is saved on screenshots! So far today @virginmedia have been completely useless! Want me to pay for a service I'm not getting and they dont know when I will be able to get again

• 
  Will Hook (@williamtm) reported 40 minutes ago from Stafford, England

  @virginmedia had packet loss for a solid four days now in the ST16 area (Stafford)…any chance of a fix? It’s impacting my ability to work from home and in the evening I’ve not been able to watch YouTube/Netflix/etc without it buffering constantly.

• 
  Steve Re-cycle (@poole_ste) reported 49 minutes ago from Wolverhampton, England

  @virginmedia Thank you for this but I do seem to have done everything mentioned in your document through ringing 150 so far no senior manager has got back to me! Me thinks maybe something is not working but will try again 🤔 oh yes even been through #resolution

• 
  Lacie_Adams (@Lacie_Adams1) reported 51 minutes ago from Walsall Wood, England

  @virginmedia Come back home from work and all services are down again.... 2 days in a row...reported the issue... couldnt speak to a person... robot told me to wait 10 minutes and my problems will be fixed.... let's see what happens John

• 
  Stocky. (@StaffordTownUK) reported 52 minutes ago from Stafford, England

  @virginmedia what are you doing to resolve the broadband ongoing performance and outage issues I'm Stafford. Many people /sites complaining.

• 
  Steve Galloway (@jedimasterob1) reported 53 minutes ago from Wolverhampton, England

  @virginmedia Yes, same issue as Monday evening and been advised no service until 11pm!

• 
  El 👸🏻 (@byellielouise) reported 55 minutes ago from Colwich, England

  @FowlerLegend @virginmedia I’m just going round in circles. Hours of stress with it tonight. If I ever manage to get it cancelled I’ll never going near the company again

• 
  neil fleming (@ThatNeilFleming) reported 55 minutes ago from Wolverhampton, England

  @virginmedia take a look at the replies to your Facebook ads. Virtually every comment the same patchy broadband connection and absolute dog **** customer service

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Tommy Tinkler (@TinklerTommy) reported 6 minutes ago

  @LozzaFox Don't people know you can use google family and virgin media security that can fully control what any child watches and download on a device and restrict how long a device can be used a day. Down to the parents to decide what their child watches. Is Starmer etc so thick with tech

• 
  Graeson Laitt (@Laitty) reported 11 minutes ago

  @virginmedia I'm therefore trying to understand whether there are any additional checks or blocking options available at Virgin Media's end, as I have already exhausted the options available to me as a customer.

• 
  Man in Black 2125 (@In2125) reported 12 minutes ago

  @virginmedia love to but unless you're gonna send a fleet of engineers to fix the issue i don't really see how dming will help. but just for the fun of it i will. standby. incoming

• 
  JS (@SweeneyJoanne) reported 14 minutes ago

  @virginmedia @virginmedia you haven’t responded to my message from 3 days ago, horrendous customer service!!

• 
  tom (@tomcity1) reported 15 minutes ago

  @virginmedia the worst broadband ever You’re website is always saying issues in your area will be fixed by a certain date than that date goes and on it goes ******* shambles for the money

• 
  Garry Walker (@GarryWalker) reported 16 minutes ago

  Today I have had telephone wars with E-on, Virgin Media, EE and UPS. I hate having to deal with call centres. They bring out the worst in me.

• 
  EA (@eanne30) reported 16 minutes ago

  @virginmedia broadband been down in ML1 5 postcode for over 12hours - been told engineers are working on it but your service checker shows no issues? Please update your customers on when service will be resumed 🤞🏼

• 
  andrea crosby (@andreac14064810) reported 17 minutes ago

  @virginmedia And yet two days later the email I was promised has not arrived I’m not surprised it’s your usual poor service take money from customers but very little help

• 
  andrea crosby (@andreac14064810) reported 19 minutes ago

  @virginmedia I was on chat for a hr trying to resolve another issue for say a hr cut of twice no email confirmation of my issue sent to me , rude team member I literally am sick of it

• 
  Corrina (@Corrinaaaaaaaa_) reported 25 minutes ago

  @virginmedia @RobNoonan007 It has stopped for everyone Virgin. This isn’t a localised issue!