Virgin Media Outage Report in Colwich, Staffordshire, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Colwich, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Colwich and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 12: Problems at Virgin Media
Virgin Media is having issues since 05:00 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (8%)
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E-mail (5%)
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Phone (2%)
Live Outage Map Near Colwich, Staffordshire, England
The most recent Virgin Media outage reports came from the following cities: Stafford, Rugeley and Lichfield.
| City | Problem Type | Report Time |
|---|---|---|
 Stafford |
Wi-fi | |
| Rugeley |
Internet | |
| Lichfield |
TV | |
| Stafford |
TV | |
| Stafford |
TV | |
| Stafford |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Colwich, England
Latest outage, problems and issue reports in Colwich and nearby locations:
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nathan
(@small1808) reported
from
Stafford, England
@virginmedia been on hold with one of your customer service agents for 45 minutes now hope she is alright
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Shaun Reeves
(@shaunreeves) reported
from
Fradley and Streethay, England
@virginmedia Lichfield area having problems. I’ve gone from 600mbps this morning to less than a meg. According to online no know issues. Connect app and your online diagnostic tool doesn’t support Hub4 so can even test that way. Done a rest of hub. Nothing. Help!
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nathan
(@small1808) reported
from
Stafford, England
@virginmedia an hour on hold and still no further forward 😭😭😭😭😭 this is why i dont ring with problems with my service from you
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Stephen Luckett
(@Steveluckett) reported
from
Codsall, England
@virginmedia do you have anyone I can physically go and see about a complaint as this has reached new levels of terrible service!?
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Ritz
(@RitzNarshi) reported
from
Lichfield, England
Watching @virginmedia engineers install cabling to a property opposite. Residents moved in yesterday. They’re not in, nor is their neighbour. Didn’t stop the engineers lifting the neighbour’s lawn to drill and feed through cabling. Terrible.
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Kim Etheridge
(@ketheridge71) reported
from
Lichfield, England
@virginmedia No TV or BB following #powercut at WS14. Do you have a fix time as status update on website all Green!
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Matt'
(@Matt_Francis98) reported
from
Fazeley, England
Virgin media are the worst internet providers there is for sure
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Stephen Luckett
(@Steveluckett) reported
from
Codsall, England
Call number 25 with @virginmedia after the service desk hung up on my after I waited 30 mins to connect and then when I did get through put my on hold and then hung up 😭😬😬 on your call number 26
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Claire Holdcroft
(@mrsclholdcroft) reported
from
Stafford, England
@virginmedia can you please tell me how to ensure that you cancel my contract? I have tried since June! I’ve moved out and you keep on sending me bills and notices of not paying! The chat is useless as no one actually helps! It then disconnects! So disappointed.
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Stephen Luckett
(@Steveluckett) reported
from
Codsall, England
So @virginmedia @virginhelp I have spoken to the webchat who told me to call the helpdesk. Helpdesk have told me to write a letter. WILL ANYONE HELP ME!??? I will write to Rachel Barrass but not going to really help when the debt collectors arrive.
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Will Hook
(@williamtm) reported
from
Stafford, England
@virginmedia had packet loss for a solid four days now in the ST16 area (Stafford)…any chance of a fix? It’s impacting my ability to work from home and in the evening I’ve not been able to watch YouTube/Netflix/etc without it buffering constantly.
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Mathew
(@mbally91) reported
from
Stafford, England
@virginmedia why do your advisors keep hanging up randomly during my calls? Trying to find upgrade offers!? Shocking service will be looking to disconnect. What you saying @SkyUK?
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Shaun Reeves
(@shaunreeves) reported
from
Fradley and Streethay, England
@virginmedia It appears to have been resolved. However it is rather alarming to hear members of our village had been told by your customer service team “the earliest fix would be 6th Jan 2021”.
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Jack Benjamin
(@beadyeyedjack) reported
from
Cannock Chase, England
@virginmedia have got to be the worst company going. Awful awful service. Avoid at all costs!!!! #virginmedia #BROADBAND
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WalsallMatt #76TottersLane
(@walsallmatt) reported
from
Walsall Wood, England
DEAR VIRGIN MEDIA! SORT YOUR **** OUT YOU BUNCH OF TOSS RAGS!!!!
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CR #GTTO
(@CraigST6) reported
from
Stafford, England
@virginmedia @SkySports @SkySportsBoxing £26 for HD and so far the picture quality has been garbage. Pixilated every 5 seconds or so. Sort it out or refund everyone affected.
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Stocky.
(@StaffordTownUK) reported
from
Stafford, England
@virginmedia what are you doing to resolve the broadband ongoing performance and outage issues I'm Stafford. Many people /sites complaining.
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Vicky Bloor
(@VickyBloor2) reported
from
Walsall Wood, England
@virginmedia any updates on internet connection in the Midlands 5 hours down now 😡
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Dan and Bec
(@danandbec) reported
from
Stafford, England
Well, @virginmedia what a way to welcome a new customer. Two weeks in and I’m getting speeds so slow the internet is unusable. A week to wait before an engineer visit and there’s no compensation. How do we key workers work from home this week on 2mbit?
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Steve Wiley
(@S_Wiley303) reported
from
Walsall Wood, England
@virginmedia you inform me that unless I swap the sim in my phone I will lose the service in 18 days ,you have not sent me a sim ,and your text system is rubbish :enter the 65 letter of your security code ,what ?,you haven’t sent me a sim
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Fede Rilli 🇮🇹🇬🇧🇪🇺
(@federilli) reported
@virginmedia you don’t even acknowledge my complaint. Situation doesn’t get any better. I cannot believe we’ve switched to your services!!
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Rob
(@robdrfc4eva) reported
@virginmedia at last the engineer comes and after 40 minutes I have new box and 360 installed not v6. Box was faulty. Engineer was amazing ty all at Virgin. Hopefully no more issues
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Dave Griffin
(@tyler56895) reported
@virginmedia Yes, many calls, but not much sympathy or interest from Vigins side. Apart from the price, their service is poor. WiFi in the next room is hopeless and they have the original TiVo which is horrendously slow.
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Loulou23x
(@loulou23xx) reported
@virginmedia Hi do you have a dedicated complaints team as one month on and no one has contacted me?? When I call in, no one wants to deal with it and arranges more call backs that never happen??
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Sandman
(@Saudi_Ash2015) reported
@ncustisTheSun No one wants to read about parking charges at Ringway or shite service from Virgin Media Neil
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Momma G
(@MommaG23091962) reported
@MartinSLewis Well @MartinSLewis you have never failed me before but I took your advice to call @virginmedia and haggle my bill. First call price went up by £7 asked to disconnect and they were happy to do this. I left it and called back 30 minutes later and the price went up again by £14 🙈
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Deb Wailes
(@DebraWailes) reported
Connection Error 7012 on new box and no internet. Help please! @virginmedia
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Mark MacNicol
(@markmacnicol) reported
@virginmedia Was on phone for almost 2 hours had to end call they said would call me back and didn't. Shocking service you lot spend too much on adverts. If your that interested DM me a direct number I’ll tell u all about it.
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Dom (DMK)
(@saiphal) reported
@virginmedia what is happening with my wifi honestly appalled with it my router is literally right next to me and I’m still having connectivity issues can you get someone to come and take a look?
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Mrs L
(@MrsGillianL) reported
@UnofficialOA They never say 'Oh, we aren't very busy today. We'll be with you in a jiffy!' Though I only waited 15 minutes for @virginmedia yesterday and had a very good outcome.