Virgin Media Outage Report in Fazeley, Staffordshire, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Fazeley, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Fazeley and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (13%)
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TV (8%)
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E-mail (7%)
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Phone (2%)
Live Outage Map Near Fazeley, Staffordshire, England
The most recent Virgin Media outage reports came from the following cities: Birmingham, Swadlincote, Sutton Coldfield, Tamworth, Nuneaton, West Bromwich, Walsall, Burntwood, Lichfield, Norton Canes and Smethwick.
| City | Problem Type | Report Time |
|---|---|---|
 Birmingham |
Total Blackout | |
| Birmingham |
Internet | |
| Birmingham |
Internet | |
| Birmingham |
Internet | |
| Birmingham |
Wi-fi | |
| Swadlincote |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Fazeley, England
Latest outage, problems and issue reports in Fazeley and nearby locations:
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Caroline Durbin
(@acroline) reported
from
Birmingham, England
@virginmedia Nonsense. If you valued me as a customer I would not have gone through 3 months of unanswered calls and when I did speak to staff- accusations of lying. Check your records before cut and pasting bland replies.
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Liam O'Gorman
(@gorman_wba) reported
from
Walsall Wood, England
@virginmedia Your an absolute joke of a company, you charge me £50 a month for broadband and it hasn’t worked for the last 2 months, 4 people in our street have the same problem but yet when an engineer comes out they claim they’ve fixed it when they havent,sort it out,disgrace.
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Dr Emma Neachell
(@thephdrunner) reported
from
Birmingham, England
@_gl_lxuise @SkyUK @virginmedia Same problem here. They keep saying they have fixed the issue when they clearly haven’t. They are good at putting prices up but not at fixing issues. I’m going back to Sky.
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Dr Emma Neachell
(@thephdrunner) reported
from
Birmingham, England
@MrCMorley @virginmedia If it’s anything like the ongoing outage in Four Oaks they won’t bother to contact you. I checked they had my correct details and I’ve had no updates. I’ve now cancelled my contract.
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Dr Emma Neachell
(@thephdrunner) reported
from
Birmingham, England
@MrPaulTreadwell @virginmedia @Ofcom I’ve just spoken to a very rude lady in retentions. Have been lied to, apparently I was on the internet all day yesterday, I was in the office.
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tonymartin
(@tonymartin82211) reported
from
Birmingham, England
@virginmedia up to their scams again and when you get through all the button pressing on the phone and are past from one to another then when you start asking questions they hang up .
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Dr Emma Neachell
(@thephdrunner) reported
from
Birmingham, England
@virginmedia B744LG my neighbour is also having issues. Internet keeps dropping out so there’s clearly some sort of intermittent fault. I’ve wasted 45 mins on the phone trying to report it.
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Dr Emma Neachell
(@thephdrunner) reported
from
Birmingham, England
@virginmedia I’m getting an access denied error message. A quick google suggests this is a common issue.
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🐺Wolfish
(@unit_1974) reported
from
Birmingham, England
@Poxo01 We have been battling rising costs and poor service with @virginmedia for years. Have argued down the contract repeatedly due to issues. Just got the internet and home control stable again and then get another price increase letter. Fed up with them.
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Dr Emma Neachell
(@thephdrunner) reported
from
Birmingham, England
@BFILeigh @virginmedia @SkyUK I don’t know you but Virgin Media as a company are so bad they look Sky look amazing. If you can cancel and find an alternative I’d do it.
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Tariq Khan
(@TeeKhan84) reported
from
Birmingham, England
@virginmedia problems with my phone line in B9 Birmingham.
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Stuart Cockerill
(@licklemouse) reported
from
Birmingham, England
@virginmedia tremendous service had problems with my tv service for 3 weeks now which you still haven’t sorted and now you put my bill up and to try and sort it all out I’ve now been on hold for an hour shocking
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Sharon Baker
(@DixeyBaker) reported
from
Birmingham, England
@virginmedia Thanks for replying! The green light keeps flashing which its never done - we had an outage in B14 yesterday- my internet is working and we have rebooted but its still flashing
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Kate Gordon
(@Kagey_infohub) reported
from
West Bromwich, England
@virginmedia I'll check, but slow connection and frequent drop is ongoing. We looked at switching but didn't move as not enough confidence in alternative ISPs tbh.
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Sharon Baker
(@DixeyBaker) reported
from
Birmingham, England
@virginmedia trying to get some help with my router and I'm on hold for 20 mins then get cut off - no chat facility available and no email help - rather frustrating !
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Kate Gordon
(@Kagey_infohub) reported
from
West Bromwich, England
@virginmedia Not sure tbh- it took at least 2 hours for the update to complete. Our connection frequently drops and is slow.
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Caroline Durbin
(@acroline) reported
from
Birmingham, England
@virginmedia utterly appalling customer service once again. 15 minutes on hold to cancel a contract miss-sold to me.
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Dr Emma Neachell
(@thephdrunner) reported
from
Birmingham, England
@stephanemassey @VirginMediaCorp You should leave Virgin Media, I can pretty much guarantee the service won’t improve and you’ll be left with no internet on a regular basis.
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Dr Emma Neachell
(@thephdrunner) reported
from
Birmingham, England
@Cee_langie8852 @virginmedia Yes, they are useless. No service most of yesterday and as of 0530 this morning, no service again. I’ve spent hours waiting to get through to the technical team. It’s time @ofcom got involved.
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🐺Wolfish
(@unit_1974) reported
from
Birmingham, England
@ChrisScottBtn I’m fed up of this process year on year with an ongoing problematic service. Three complaints, two left unanswered. And then the onus is on you to chase! I cannot be bothered with them anymore. That’s the level customer service I’ve come to expect from @virginmedia now.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Taxijohn
(@djtaxijohn) reported
@virginmedia waiting for confirmation email to set up mye-bill account customer service not very good for new customers
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Dan
(@DanJamesReed) reported
@virginmedia hi, broadband unavailable. Problems reported in my area (Sheffield S2). Can you advise on the issue and eta?
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Hayley
(@hayleystaves) reported
@virginmedia Yes says because I am a new customer they need more details, try online chat get cut off
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𝓡𝓾𝓰𝓰𝓪 𝓢𝓲𝓭 🏌🏽♀️⛳️🏏🏉🏃🏽♂️🏃🏽♂️
(@Sidders72) reported
@virginmedia 2/2 an issue with Asian Mela in that it doesn’t represent other Indian subcontinent content, eg Pakistani, Bangla, or Sri Lankan, so why is this? Thank you.
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Stuart Davies
(@studavies1982) reported
@virginmedia Before I call, maybe you could explain what I just asked, and then maybe you could explain the terrible issues for the last 2 years that we've had? Rumour is there's a letter coming soon with a 25% increase in price as well. Kind of feels like someone is trying out stand up
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Ki
(@thewildbeardo) reported
@virginmedia 3rd time contacting you in a week. 3rd time I’ve been told there is an outage in my area yet doesn’t say this on the customer side of things. 3rd time now the date has moved for this apparent fix that is causing my internet to be unusable. I know there will be a 4th.
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John Mitchell
(@No1Weegie) reported
@virginmedia But ut hasn't "been reported" as far as we are concerned? How do we report it? And when I checked the service status page recently it showed no broadband issues. So no-one would appear to be working on it. Ok, so can you send an engineer asap please.
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Ashley Gibson
(@ashgibson84) reported
@virginmedia Everything the poor chap could do. He couldn’t access it remotely. I plugged laptop into router and I was unable to do what he was asking me to do. 3 resets and messing around on laptop. Still nothing. As I’m with your partners 02 can you help with getting me some data until fix?
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John Walker, Industry Analcyst
(@botherer) reported
@virginmedia No, and I've instead just had people pass me on, claim security check info is wrong when it's not, and never received promised calls.
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James Campbell
(@Jamesaicampbell) reported
@virginmedia I’m trying to cancel my broadband with you and have spent the entire day on WhatsApp to one of your customer services team. I am unable to login to my online account because you guys don’t seem to recognise any of my login details. Please help