Virgin Media Outage Report in Fazeley, Staffordshire, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Fazeley, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Fazeley and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (17%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Fazeley, Staffordshire, England
The most recent Virgin Media outage reports came from the following cities: Smethwick, Lichfield, Birmingham, Sutton Coldfield, Nuneaton, Ashby de la Zouch, Tamworth, Walsall, West Bromwich, Burntwood and Swadlincote.
| City | Problem Type | Report Time |
|---|---|---|
 Smethwick |
Wi-fi | |
| Lichfield |
Total Blackout | |
| Birmingham |
Wi-fi | |
| Sutton Coldfield |
TV | |
| Birmingham |
Internet | |
| Birmingham |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Fazeley, England
Latest outage, problems and issue reports in Fazeley and nearby locations:
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Wie-Men Ho
(@WieMenHo) reported
from
Lichfield, England
Shocking telephone service @virginmedia - want to reduce my TV package. Don’t want movies or BT sports any more. Can’t tell me what package I would move on to. Whether I lose any other channels or even if I lose HD channels.
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Simon Banks 🦁
(@sjbanks47) reported
from
Tamworth District, England
@virginmedia your online service status says there are no known issues in my area. However when I called just with a broadband issue I was told there is a fault in our area. If your website was up to date I would not have needed to call and queue for 30 mins.
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Nigel Walters
(@walters_nigel) reported
from
Birmingham, England
Still no service @virginmedia in the B38 area this is disgusting and we should have some compensation
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Victoria Leonard
(@Vix_Leonard) reported
from
Birmingham, England
@virginmedia @Leyjay17 Same for us also B31 hope you will be refunding those of us who have been without service since yesterday afternoon and according to your online info will be until this afternoon. I am unable to work. 😡
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George Kafetzis
(@Georgekafetzis) reported
from
Birmingham, England
@virginmedia They don’t understand what you are saying to them. I had to say my postcode 5 times phonetically. Also on the phone for 45 minutes with no resolution. #badtimes
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Saqib👨🏽🦯
(@Saq5000) reported
from
West Bromwich, England
@virginmedia OK thanks for that and the screen has gone away after I clicked on the sea terms link but I still have the problem of not being able to swipe to delete on individual programs within a folder as this was possible before the update
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j7b7
(@Jeanybabesb) reported
from
Walsall Wood, England
Have been with @ThreeUK since 2005...15 years and the service has just got worse...time to switch! What you got @EE @virginmedia @O2
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john giles
(@GiLESzzzzz) reported
from
Walsall Wood, England
@virginmedia I also have been trying do do live chat but that doesn't work either
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Saqib👨🏽🦯
(@Saq5000) reported
from
West Bromwich, England
@virginmedia Usually I would swipe down with one finger and it would tell me that I’m on the delete option and I just tap delete to erase the program
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Wie-Men Ho
(@WieMenHo) reported
from
Lichfield, England
@virginmedia Again, why is it so complicated. Designed to frustrate the customer and so they stick with the more expensive package. Your team member could not understand my basic request, which is very concerning. Listen back to the call. Play it to @ofcom they have my consent to listen to it
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liam⚽️
(@liam_S126) reported
from
Birmingham, England
@virginmedia your v6 box is actually awful
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Amara Pickerill
(@amarapickerill) reported
from
Walton upon Trent, England
@virginmedia please tell me how to contact your complaints department as I have an ongoing issue with your mobile department that’s been raised over the last 12 months and no one can help me! #poorcustomerservice #virginmobile #complaint #help
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Wie-Men Ho
(@WieMenHo) reported
from
Lichfield, England
Not surprised re @virginmedia especially on the TV side - my issues remain unresolved following my attempts to reduce my tv package without being given the assurances or certainty of what channels would actually be removed and what would remain!
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Samantha
(@Sammykins9486) reported
from
Birmingham, England
@virginmedia I just cannot find a link to speak to anyone online at all, regardless of whatever issue I click first
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Smartlyte
(@Smartlyte) reported
from
Birmingham, England
@virginmedia no internet, no support, what a disgrace
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Jordon Alexandria
(@Jordi_Amor) reported
from
Birmingham, England
@KellyGroupLtd @virginmedia Almost 6 months on and my complaint/claim remains unresolved. Despite being advised I would be reimbursed for damage caused to my home after VM install, I remain out of pocket! #poorcustomerservice #npsfail #dissapointing
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matthew aucote
(@matthewaucote) reported
from
Lichfield, England
@virginmedia Broadband been down all morning in Lichfiled area any idea of issue or timescale
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julie
(@Brummie_Girl) reported
from
Birmingham, England
Hey @virginmedia really pleased you are supporting #SaferInternetDay but it’s a bit extreme to shut down our internet and tv completely!!! No service at all 😫
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♥ Karina Aura ♥
(@karriecheer) reported
from
Birmingham, England
@virginmedia It says no known issues
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Mark Steadman
(@iamsteadman) reported
from
Birmingham, England
@virginmedia Hey, turns out you never DMd me. It was a scam artist and I narrrowly avoided getting my card details stolen (although I did give away my home address before I checked the username). That’s not on you; but thought you should know.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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𝔇𝔞𝔢𝔪𝔬𝔫 𝔍𝔢𝔰𝔱𝔢𝔯
(@DaemonJester) reported
@virginmedia And now this month's bill has increased by an additional £17.... without any notification. November = £37.50 December = £46.75 January = £57.81 ...and March an imminent additional ~£3.50 Yes I've spoken to customer services, and the best offer is a £3 reduction. Atrocious!
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Claire Stewart
(@claires1602) reported
@virginmedia No I won’t be calling again. I was on the phone for over 2 abs a half hours today and still no where. Customer service is a joke
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David Elliott
(@dagadave) reported
@virginmedia your online virtual customer service is a joke - ive given up ( several times) with therefore leaving you
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John O'Hanrahan
(@OHanrahanO) reported
@virginmedia Thanks. I can’t understand how there is not more information on an outage that will have lasted a month though.
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Shelley Taylor
(@ShelleyMarieT) reported
How long are the services supposed to be down for! Frustrating! @virginmedia
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𝔇𝔞𝔢𝔪𝔬𝔫 𝔍𝔢𝔰𝔱𝔢𝔯
(@DaemonJester) reported
@virginmedia My bill has increased £17 this month, without warning, having increased £10 last month. Having spoken to customer services with a view to leave, £3 discount! Really!? On top of that i've been charged for a phone call. I don't have a phone! #badservice #ripoff
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OhMuru
(@OhMuru) reported
@virginmedia I had flood damage in my property and incompetent Virgin media could install my services in temporary accommodation, them requested all services remained in my property and since then I have complained as to why 50 calls did not resolve my complaint and compensation not honoured
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John O'Hanrahan
(@OHanrahanO) reported
@virginmedia Do you know what the issue is? A week ago the estimated date was set for today at 0900, but this has now shifted another week
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E Jane
(@Twinkerlingly) reported
@virginmedia Absolutely dreadful customer support. In fact NO Customer support. I would appreciate a response Virgin. I’ve been paying you hundreds of pounds for years and yet I get no support our response
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Robert Gray
(@tussgray) reported
@virginmedia I had no idea of such right to cancel , due to not being clued up on stuff I don’t deal with . Surely being days out I should have been informed to wait. Also, I notice you failed to respond to me saying I wasn’t informed of canx fee when canx