Virgin Media Outage Report in Fazeley, Staffordshire, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Fazeley, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Fazeley and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 13: Problems at Virgin Media
Virgin Media is having issues since 12:20 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (8%)
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E-mail (5%)
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Phone (2%)
Live Outage Map Near Fazeley, Staffordshire, England
The most recent Virgin Media outage reports came from the following cities: Birmingham, Nuneaton, West Bromwich, Swadlincote, Walsall, Sutton Coldfield, Tamworth, Smethwick, Rugeley, Bedworth and Lichfield.
| City | Problem Type | Report Time |
|---|---|---|
 Birmingham |
Internet | |
| Birmingham |
Total Blackout | |
| Birmingham |
Internet | |
| Nuneaton |
TV | |
| Birmingham |
Wi-fi | |
| Birmingham |
Phone |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Fazeley, England
Latest outage, problems and issue reports in Fazeley and nearby locations:
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JohnB
(@JohnBroadbent3) reported
from
Birmingham, England
@virginmedia @vmbusiness What's the betting VM blame covid for pathetic support
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Hrafn Archer 🏹
(@ArchieRaven) reported
from
Dordon, England
They’re called Virgin for a reason. Their effectiveness around network maintenance, customer service and broadband reliability matches the performance of one of their namesakes around the bedroom! @virginmedia #virginmedia
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Chad Masters
(@chadlymasterson) reported
from
Birmingham, England
@virginmedia Superhub 3.0 , it has been giving me grief for years, and had dns / ip resolving issues and so many others. All fixed with a hard reset, don’t wanna be resetting my router constantly
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Roy Kyffin
(@RoyKyffin) reported
from
Birmingham, England
@virginmedia Nokia 2.3 isn't on the drop-down box
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King Of Ink Land ®
(@king_body_art) reported
from
Birmingham, England
@shannonkeatingx @virginmedia Guessing you tweeted them after there closing hours. Ring them up make an official complaint this is an error that many fall short off. Plus you have the option of switching. @richardbranson name dragged through mud with these telecoms business
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Roy Kyffin
(@RoyKyffin) reported
from
Birmingham, England
@virginmedia Hi, why does my 4g signal drop to H when I have or use voice call? Never used to happen when you were tied in with EE. Internet settings are correct. Thanks
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Gerry White SEO geek
(@dergal) reported
from
Ashby-de-la-Zouch, England
@virginmedia I tried - I assume it doesn't work on a mobile!?
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Helen Pegler
(@Hellsbells2604) reported
from
Bedworth, England
@virginmedia having really bad WiFi issues in Cv12 any update please?
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David Ian Harris
(@davidiharris) reported
from
Birmingham, England
@virginmedia who can I speak to about your shambolic customer service!!!??? 💩
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JohnB
(@JohnBroadbent3) reported
from
Birmingham, England
@virginmedia another taste of shocking service from VM Internet down costing us big money on the phone for over an hour and then cut us off.
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Jonathan Ward
(@jaward916) reported
from
West Bromwich, England
@virginmedia Morning! So I checked the app for status and was fine, but on the website it said known issue all services. So I subscribed to the SMS alerts and it was "back" at 22:03. Hopefully it stays that way!
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beckiemurphy
(@beckieslittleb1) reported
from
Rugeley, England
@virginmedia Yes it doesn’t help
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Chad Masters
(@chadlymasterson) reported
from
Birmingham, England
@virginmedia so how many times do i need to contact customer support about my router to be eligible for a new one ?
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Adam
(@brumadam) reported
from
Birmingham, England
@virginmedia hi, since we’ve upgraded to 1gb and hub 4 we’ve had problems connecting @Tesla M3 to WiFi. Advised the Plume mesh might fix it and we can receive FOC but been out of stock all year it seems. Any idea when they might be back in stock to try and fix our issues please?
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Jonathan Ward
(@jaward916) reported
from
West Bromwich, England
@virginmedia Yup, seems your systems have issues so the poor chap's calling me back later!
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Lacie_Adams
(@Lacie_Adams1) reported
from
West Bromwich, England
Well done @virginmedia screwed up again.. even on an online chat when it is written down infront of you you end up removing elements of my package I have specifically asked you to keep on 😡 it would be nice to have one good experience with you. How do I log a complaint?
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blaster66
(@blaster1966) reported
from
West Bromwich, England
@virginmedia All OK now but didn't have any service for 12 hours
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Chris Jones
(@Jonesy2310) reported
from
Birmingham, England
@virginmedia It was an issue other people i. The area also on @virginmedia as well. Your initial troubleshooting script to question my connection speaks volumes though
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Roy Kyffin
(@RoyKyffin) reported
from
Birmingham, England
@virginmedia Hi web page not working when IMEI put in and confirm button selected. Nothing happens.
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Coral Musgrave 🇪🇺🇬🇧🇳🇴
(@travellingcoral) reported
from
West Bromwich, England
@ThatLyndsey @priddy @virginmedia We sent it as advised as a tracked delivery with proof of postage. That's why it's £11. And they're charging £10 admin fee to disconnect our phone line. Absolutely shambolic service. #utilitywarehouse
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Dean Faccini
(@DeanFaccini) reported
Shocking behaviour by @virginmedia. Customer Services promised me the January annual price increase letter was sent out to me in error and that the increase would not be applied to my account. Have since discovered Virgin Media have INCREASED my monthly bills. #Dishonest
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Melocan
(@Melocan61) reported
@virginmedia you should get fined millions and banned by authorities! You are ripping people off, you are stealing their money, just because of the contracts you are abusing people! I wish for you and your company the worst! Someone should do sth about the companies like you!
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Jess
(@Jess124679) reported
@virginmedia @Sk_formi Mine is WiFi but never had this problem before. Its just been recently for like the pass few days
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Melocan
(@Melocan61) reported
@richardbranson Hey Richard. I really want to know if you have ever checked the complaints and reviews about Virgin Media on Internet such as social media and other platforms. VM is abusing people and basically ripping them off and your customer service's doing nothing to help!
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David Gallagher
(@davy_gallagher) reported
from
Eglinton, Northern Ireland
@virginmedia @BBCWatchdog Well what can I say, the level of customer service from VM has once again excelled all expectations but I would be telling lies just like VM do. Despite numerous verbal and written promises you have failed to resolve the issue.
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Charlie R
(@cmrr85) reported
@virginmedia There are no additional charges, this is simply an unjustified increase to my monthly subscription charge. My discounted contract rate runs until June. See complaint reference C-260321655, as yet unresolved.
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Katatini
(@katatini) reported
@virginmedia I switched to you in the hope of a more reliable service - our area internet had been down since Friday! What’s going on! London- SW11! Please help!
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Katrina Collier (She/Her) 🇦🇺🇬🇧
(@KatrinaMCollier) reported
@virginmedia Worst comes to worst... my TV is on @SkyUK, thankfully!
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Ray
(@rayc18) reported
Congratulations @virginmedia - you’ve just managed to sink even lower in my estimation with some spectacularly poor customer service today - currently waiting for a call from a manager - all I can say is that I would be embarrassed to work for you !!!
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Biro
(@sirbiro) reported
@virginmedia seriously, what on earth is happening with your broadband?! After over 24h outage on Thursday to Friday now there's another outage with resolution time tonight. Seriously, I'm in Brighton city centre, how is your service this bad. How am I supposed to work like this?