Virgin Media Outage Report in Sheldon, City and Borough of Birmingham, England
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Sheldon, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sheldon and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 25: Problems at Virgin Media
Virgin Media is having issues since 07:40 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (13%)
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TV (7%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Sheldon, City and Borough of Birmingham, England
The most recent Virgin Media outage reports came from the following cities: Birmingham, Coventry, West Bromwich, Nuneaton, Solihull, Oldbury, Royal Leamington Spa, Sutton Coldfield, Walsall, Redditch, Smethwick, Wednesbury, Warwick, Bromsgrove and Kenilworth.
| City | Problem Type | Report Time |
|---|---|---|
 Birmingham |
Total Blackout | |
| Birmingham |
Total Blackout | |
| Birmingham |
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| Birmingham |
Internet | |
| Birmingham |
Internet | |
| Birmingham |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Sheldon, England
Latest outage, problems and issue reports in Sheldon and nearby locations:
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Arty Mikey Illustration
(@Arty_Mikey) reported
from
Birmingham, England
@virginmedia your broadband SUCKS. It's no wonder a local FB community group is full of people asking for suggestions for better internet providers.
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James 🌲🌳
(@JamesHar16) reported
from
Royal Leamington Spa, England
@iantivey @virginmedia Never going back
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Dan
(@Dannuccino) reported
from
West Bromwich, England
I've never had a more frustrating ISP than @virginmedia support lines provide no help and we're stuck in a loop of disconnects whilst being told nothing is wrong.
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Steven 'STIG' Jones
(@stevejones88) reported
from
Birmingham, England
@virginmedia after 3.5hrs on the phone to your teams in every country from around the world today with horrendous customer service, can I get a phone number for a manager or complaints department in ENGLAND. Already filed complaint with communications ombudsman for Ofcom.
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Tim Evans
(@TimEvans1503) reported
from
Birmingham, England
@virginmedia yet again last night and now this morning your service is t working despite the large amount we pay you every month. The two of us work from home - you are costing us business. If you can’t provide a decent consistency service then admit it and we’ll change provider
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Tricia
(@Tricia__Winspur) reported
from
Birmingham, England
Hi @virginmedia any issues I B14 as my Internet is not working. I've done diagnostic tests etc & it reports no issues. My Hub has been flashing green for an hour, the Internet kicks in & then drops out again. I am a home worker and have lost an hours working time so far. Help.
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Adwoa Agyeiwaa
(@tweet_estaa) reported
from
Birmingham, England
@virginmedia That’s not what my issue is. WHY IS THE INTERNET SO INCONSISTENT??? - and threatening to charge a £240 to cancel the contract for wifi that does work is very poor customer service!
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Adwoa Agyeiwaa
(@tweet_estaa) reported
from
Birmingham, England
@virginmedia I’ve been having issues with my wifi since I got it last year and now we’ve been talked into getting a “pod” for an extra £5 p/m only for the guy to say it still doesn’t guarantee wifi speed. Whatever you lot are smoking please quit.
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Nicole Talbott
(@Nikkyt_23) reported
from
Birmingham, England
@_adam_cohen_ @virginmedia Adam. Story of my life complaining to VM! I’ve had 7 engineers to fix the same problem and then today some little **** called Melissa told me she has already been on the phone for 30 minutes with and put the phone down!
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Evan Davis
(@EvanD) reported
from
Birmingham, England
@ThreeUKSupport hi. My mobile number starts with 07305. It originally was issued by @virginmedia. I’ve had some companies try to call me (including the landline where I work) saying calls to this number can’t be connected or the number isn’t available. Is there an easy fix?
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Simple pics 📷 🇬🇧
(@simplepics66) reported
from
West Bromwich, England
@leonagraham @virginmedia Never do, my Vodafone WiFi been crap for weeks now, no refund as they said, complaint going in this week
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Paul Martin
(@PM_PaulMartin) reported
from
Birmingham, England
@virginmedia Tring to get a cable moved you’ve been out and said next day that was over a month ago WTF?
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MJP ☀️
(@mrmjprice) reported
from
Birmingham, England
@deepblue1990 @virginmedia Power users are utter bastards to provide support for tbf
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Charlotte
(@charlottetomtom) reported
from
Solihull, England
@virginmedia trying to call to cancel my son’s broadband now he’s left his student digs. Called three times now, get passed to the cancellation team, on hold for 30mins then get cut off. THREE TIMES IN A ROW. please help
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MJP ☀️
(@mrmjprice) reported
from
Birmingham, England
Turns out turning your @virginmedia Hub 4 off and on again resets the 2.4GHz network name.
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Tim Evans
(@TimEvans1503) reported
from
Birmingham, England
@virginmedia big thanks for your rubbish service that meant I dropped out of giving a lecture part way through - we pay a small fortune and expect decent service
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Adwoa Agyeiwaa
(@tweet_estaa) reported
from
Birmingham, England
@virginmedia If these pods don’t work, I’ll back with more reasons for why people should avoid using your rubbish service. It’s pathetic really that I have to come on Twitter to do this for you to be bothered just because of reputation. Disgraceful
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Adwoa Agyeiwaa
(@tweet_estaa) reported
from
Birmingham, England
@virginmedia They said they’ve run diagnostics and found no issues so basically I’m making it up in my head ???? Tbh this is terrible and a waste of time paying my bill
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Tim Evans
(@TimEvans1503) reported
from
Birmingham, England
@virginmedia Would it be ok to not just send me the same message each time but tell me how you’re going to make sure the service what it should be? Both my wife and my work is utterly dependent on good internet access
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Shannon Johnson
(@shannxnj) reported
from
Birmingham, England
Tried to submit a complaint form to get in touch as your team have been so slow in responding. How can I get this resolved? @virginmedia
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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al
(@Al__S) reported
@virginmedia the surface is uneven, not level with the rest of the footway and is of low quality, coarse, material rather than the expected smooth asphalt. It is a trip hazard for those with mobility issues
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Lee
(@byter19) reported
Well a full weekend with no broadband, it went down yesterday, phoned them this morning and the engineer will be out Monday morning, so that's me fecked for the weekend, just my mobile data to use, so gotta be careful. The joys of @virginmedia lol.
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Emma Caulfield
(@emmafc87) reported
from
Middleton, England
@virginmedia been with you less than a week and our Internet has gone down more in that time than it has done the last 4 years with our previous provider!!!! If this carries on we will need to cancel 🤬
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EE
(@EE) reported
@MElmaazi Hi Mohamed. Hope you're well. Apologies for the delay in getting back to you, we are quite busy at the moment. Have you tried the steps in the last screen shot sent? By forgetting the virgin media network? -Sam
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James Hopkins
(@JamesAHopkins) reported
@virginmedia why can I not set up an account when my password fits you criteria and why is your help page useless? Contact me to fix.
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Sam Mccomiskey
(@SamMccomiskey) reported
@virginmedia What is going on with virgin broadband? My internet service is going off every day now. How do I cancel cos service is rubbish
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Donna Hymus
(@HymusDonna) reported
@virginmedia Now on the phone again and I’m being told I have to give 30mins notice to cancel!!! is that a joke? I haven’t received anything!! Can this be escalated to someone please?
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smcf
(@mcfad81) reported
@virginmedia Eventually got thru today. Had to cancel as you can't match sky's new customer offers.
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What Party ☇⃞⃞⃞⃟⃟⃟⃘⃘⃘⃚⃚⃚⃙⃙⃙⃓⃦⃪⃰◦⸱
(@WhatPartyUK) reported
@virginmedia Nope, it doesn't. And every time I look at this, there seems to be an issue with something in my area.
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Elizabeth mountain
(@Elizabethmounta) reported
@virginmedia I’m now without broadband from Monday. Your phone lines are also down today as every time someone tries to transfer me the call drops.