Virgin Media Outage Report in Sheldon, City and Borough of Birmingham, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Sheldon, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sheldon and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (21%)
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Total Blackout (11%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Sheldon, City and Borough of Birmingham, England
The most recent Virgin Media outage reports came from the following cities: West Bromwich, Birmingham, Nuneaton, Oldbury, Rowley Regis, Warwick, Halesowen, Walsall, Redditch, Coventry, Solihull, Sutton Coldfield, Royal Leamington Spa, Wednesbury and Smethwick.
| City | Problem Type | Report Time |
|---|---|---|
 West Bromwich |
Internet | |
| Birmingham |
Total Blackout | |
| Birmingham |
Internet | |
| Nuneaton |
Internet | |
| Birmingham |
Total Blackout | |
| Birmingham |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Sheldon, England
Latest outage, problems and issue reports in Sheldon and nearby locations:
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victoria nicholson
(@bicovico) reported
from
Solihull, England
@virginmedia shocking service again today
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Jean Thierry 💙
(@MutliRaceMan) reported
from
Birmingham, England
@virginmedia It was a five minute fix, but she lost one month of TV access as a result. She’s a nurse so arranging a daytime appointment took a while because of her work patterns. It’s her first home of her own and I felt she had been treated in a less than respectable manner.
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Jean Thierry 💙
(@MutliRaceMan) reported
from
Birmingham, England
@virginmedia My daughter had to make 2 phone calls to your customer service department to resolve a problem with her new TV box in November last year. She was almost 2 hours on the phone & then an engineer visit solved the problem. Engineer admitted the setup instructions were at fault.
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Jean Thierry 💙
(@MutliRaceMan) reported
from
Birmingham, England
@davesumnersmith @virginmedia I have realised that talking to Twitter teams is of limited value. The responses are scripted and when they’re painted into a corner, they just stop responding. Customer Service has become a contradiction in terms. My daughter has had similar experiences with Virgin Media.
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Andrew Grove
(@henry_1664) reported
from
Birmingham, England
Can anyone tell me how you get @virginmedia to respond to and deal with complaints? I am at the end of my tether with them! I have raised 4 complaints now and they have unsatisfactorily responded to 1 which I called back about to keep the complaint open only for them to close...
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Helen Croft
(@NannieHelen) reported
from
West Bromwich, England
@virginmedia It’s the WIFi and what can you do about it? I’ve been a customer for many many years and this issue is causing aggravation. Surely I should expect uninterrupted service all day every day. It’s not cheap either is it??
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Dickie B
(@richiebunn) reported
from
West Bromwich, England
The award for the worst ever customer service goes to @virginmedia over an hours wait to get through.
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marie lucid
(@marieluc) reported
from
Coventry, England
@virginmedia please could somebody contact a vulnerable person who has a broken TV box in their bedroom. Has no service. Please phone 07806810206. We can fit it if it can be posted out. No one answering customer services, many thanks
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Mark Cottrill
(@Markycot) reported
from
Solihull, England
@virginmedia Absolutely atrocious customer service! Waited for my Hub 4 to arrive as we are now paying for highest broadband, it arrives and has wrong power cable inside, phoned to sort, on hold for 20 mins then speak to someone who has IT issues and has put us on 40 mins hold!
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Nickins
(@ninsull) reported
from
Solihull, England
@virginmedia how can you spend nearly an hour on two phones to report a problem with no one picking up. Yet ask me if il refer you. @next stop I’m cancelling my contract.
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Mark Cottrill
(@Markycot) reported
from
Solihull, England
@virginmedia Just phoned, spent 35 minutes on hold, call answered, questions asked, checks being carried out.......... Phone gets put down!!! Do you expect me to call again for the same atrocious service?? @virginmedia @BBCWatchdog
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Phill Russell
(@whitepuggy) reported
from
Nuneaton, England
Why can’t you watch the football recorded on virgin box on the iPad when finished when it’s @btsportfootball / @btsport but can if it was on skypsorts ? Help @virginmedia ??
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Alex Bann
(@alex_bann) reported
from
Birmingham, England
@virginmedia Can anyone help please? New V6 box has been broken for about a month and have tried to call to get fixed/replaced but to no avail.
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chris dagnall
(@DagnallChris) reported
from
Birmingham, England
@virginmedia my wifi is constantly going down, it's happened 4 times today, so frustration. Why do I pay £74 pound a month for this service!? Really thinking of switching to @SkyUK
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Martin Clarke
(@MartinClarke165) reported
from
Birmingham, England
@virginmedia No service still. Outrageous. No customer support. Online mths all day. Great advert for Virgin. The most reliable broadband provider #poorservice
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David H-T 🏳️🌈🇪🇺🇳🇴🏴
(@psicorps2000) reported
from
Solihull, England
Anybody in B37 with a @virginmedia box having problems with their boxes rebooting? Ours has done it twice without warning this evening.
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Adam
(@adam_jordan112) reported
from
Birmingham, England
@virginmedia has your mobile online order website gone down? It keeps telling me to message or ring to order?
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Roy Kyffin
(@RoyKyffin) reported
from
Birmingham, England
@virginmedia why has my mobile signal strength dropped now Virgin Mobile is piggybacking off Vodafone? Used to be full strength when you used EE.
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Mark Cottrill
(@Markycot) reported
from
Solihull, England
And now you have been offline for over half a day with your website still saying there is no known issue?! I want to make an official complaint to both @virginmedia and @Ofcom , Your service is appalling and your customer service even worse.
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Mark Cottrill
(@Markycot) reported
from
Solihull, England
I can’t get because Hub 3 doesn’t support it, poor quality control, worse customer service @virginmedia I want it sorted today!!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Ciarán Hanway 🇪🇺🖤
(@Cironni) reported
The most reliable thing about my @virginmedia Internet service is that it fails EVERY SINGLE WEEK. Currently no Internet for the last several hours. 🤬
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Lisa Bailey
(@lisajanebailey2) reported
@virginmedia 2/2 to be told their phone was out of date and should buy a new one!! Several people are having the same issue. It's very obvious there is an issue caused by the outage so please correct it. Thank you!
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Sean Phillips
(@SeanPhillips92) reported
@virginmedia Hello, I cannot use any of my services. Service status page states they are all working which is not the case. Please sort ASAP.
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Danny Wyatt | OnlyFans 25% off
(@DannyWyattXXX) reported
from
St Helens, England
Anybody else having Virgin media problems? #virginmediadown
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Iqbal Bedi
(@IqbalSBedi) reported
@virginmedia I don’t want to see anything. I want you to fix this. It can’t be that hard for you to locate my approx position as I have you the initial part of my post code. Are you not interested in fixing this?
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Katie Wilson
(@kwilson1964) reported
@virginmedia yet again failed to deal with a complaint ongoing since January.stating tried to call! Hmm no you failed to call on day & time requested! Churned out a big standard rubbish reply. No refund on any bills dispite terrible service connections. Bitterly disappointed.
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Jane Reynard
(@janevreynard) reported
@virginmedia very poor support. Router issues but won’t help as there are outages in the area. Not impressed, wouldn’t listen to what we were saying and started shouting at us.
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Jason Woods
(@jason84woods) reported
@virginmedia Is it not too late now? You guys took the number from sky it never gave it too us, I hear the wait time is crazy long currently
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Tez_er
(@xXTHLXx) reported
@virginmedia after 6 year its time to say goodbye, been a amazing service but the price isn't worth it. See you next year when I am a new customer again. 👍
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The Observer
(@StarTr3k1701) reported
@virginmedia I've had faster and more reliable free WiFi than the crap you try and sell