Virgin Media

Virgin Media Outage Report in Sheldon, City and Borough of Birmingham, England

Problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Sheldon, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sheldon and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Sheldon, City and Borough of Birmingham, England 12/12/2024 00:40

December 12: Problems at Virgin Media

Virgin Media is having issues since 12:00 AM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (55%)

    Internet (55%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (14%)

    Total Blackout (14%)

  4. TV (8%)

    TV (8%)

  5. E-mail (5%)

    E-mail (5%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Sheldon, City and Borough of Birmingham, England

The most recent Virgin Media outage reports came from the following cities: Birmingham, West Bromwich, Coventry, Oldbury, Redditch, Walsall, Royal Leamington Spa, Solihull, Nuneaton, Warwick, Sutton Coldfield, Smethwick, Halesowen and Bromsgrove.

Loading map, please wait...
City Problem Type Report Time
United KingdomBirmingham Total Blackout
United KingdomBirmingham Internet
United KingdomBirmingham Internet
United KingdomBirmingham Wi-fi
United KingdomWest Bromwich Total Blackout
United KingdomBirmingham Total Blackout

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Sheldon, England

Latest outage, problems and issue reports in Sheldon and nearby locations:

  • chrisgdack Chris Dack (@chrisgdack) reported from Solihull, England

    Experiencing a major @virginmedia outage! Managing a WebEx class via phone 😉 #wontbebbeaten

  • bettyboobypants anna_banana (@bettyboobypants) reported from Birmingham, England

    @virginmedia please can some one help! My mom has a phone with you but is hopeless with acc info and passwords, she has tv, phone and internet package with you. She is trying to upgrade her phone as the one she has isn’t working/ charging properly.

  • stumccullagh Stuart McCullagh (@stumccullagh) reported from Solihull, England

    Have to say your internet & TV have been awful can't get anything again your call centre cut me off after 57 minutes of waiting! @virginmedia

  • daveshep1 Dave Shep (@daveshep1) reported from Solihull, England

    @virginmedia Looks like most of the Broadband is down in B91 - not showing on your website but tests and local feedback from friends/family suggests this is across entire B91 postcode - can you please fix ASAP 👍🏻

  • daveshep1 Dave Shep (@daveshep1) reported from Solihull, England

    Wow...!! This appears to be B90, B91 & B92 - @virginmedia you need to get this fixed ASAP - this is no doubt human error to cause issues at this scale - either that or you need some help with your network topology - let me know 😉

  • ghstofyouBrock 👻•Betty👑•👻 (@ghstofyouBrock) reported from Walsall Wood, England

    Aight but why is virgin media the worst ******* internet shut ever

  • amesmorton48 Amy Morton (@amesmorton48) reported from Birmingham, England

    Listen up @virginmedia Customers will be leaving in droves if you don't sort it out. Cannot work from home with such rubbish service & contract restrictions.

  • kittykatrollins Helen Rollins (@kittykatrollins) reported from Birmingham, England

    @virginmedia phoned last week re my blueyonder email account. I can’t refresh it on my laptop or on my phone. I was told it would be fixed. I’ve tried contacting again to no avail. I understand staff are limited at the mo but would like to know when this issue will be resolved

  • troublewithdata Will Riley (@troublewithdata) reported from Solihull, England

    @virginmedia your internet once again down in Solihull

  • daveshep1 Dave Shep (@daveshep1) reported from Solihull, England

    @virginmedia @grimegran Bad timing @virginmedia marketing given your Broadband is down across most of Solihull 😔😔

  • Markycot Mark Cottrill (@Markycot) reported from Solihull, England

    @virginmedia the internet quality has been appalling today, went down including TV for over an hour earlier and now the speeds down at less than 5mb a second!! Please give reasons and a time for fixing!

  • Uma1r_F1 Umair Ansari (@Uma1r_F1) reported from Solihull, England

    @virginmedia internet is down in Solihull and apparently across the West Mids...please sort this out ASAP!

  • troublewithdata Will Riley (@troublewithdata) reported from Solihull, England

    @virginmedia You say there’s no issue but our WiFi has been up and down like the flipping Assyrian empire all day. Very cross!!

  • WanaGlasgowKiss ƙąʂɧɱყɠơƖɖ (@WanaGlasgowKiss) reported from Coventry, England

    @mkethechange @virginmedia That sucks Im with @SkyUK it is pretty consistent.

  • MrAStarz Ashley Brian Wright (Starz) (@MrAStarz) reported from Birmingham, England

    @virginmedia Wifi and TV down again for the 5th day in a row. Thinking of leaving at this point, I'm absolutely disgusted! 🤬

  • EmmaJCasey Emma Casey (@EmmaJCasey) reported from Birmingham, England

    @virginmedia sort out the damn WiFi - so many people pay ALOT for your terrible service & here I am (and many others) using my data from @ThreeUK 🤯 #sortitout #virginmediadown #whatarewepayingfor

  • isamutlib Isa #StayHomeSaveLives (@isamutlib) reported from Birmingham, England

    It's actually tragic how bad @virginmedia broadband has gotten over the last few days. Hope we are refunded for this period of shocking internet coverage. Still think it's the best service but need to sort out current issues.

  • midwifephd Roisin Bailey (@midwifephd) reported from Birmingham, England

    @amesmorton48 @virginmedia They're the worst.

  • dan04harris Dan Harris (@dan04harris) reported from Walsall Wood, England

    Hi @virginmedia was expecting to receive call today at 12pm from someone called John but we still waiting. Really getting annoyed at how you are treating us! 14 years of being a loyal customer and being treated like this! Your customer service and bereavement team are the worst!

  • WadrupR Rob Wadrup (@WadrupR) reported from Solihull, England

    @virginmedia once again my broadband and tv are not working I’m paying a full package for this and even sky sports with nothing on. How many times this month alone.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • ShonaHarvey19 Shona Harvey (@ShonaHarvey19) reported

    @virginmedia Been told that a manager will try to unlock my account. If they can't then I'm welcome to leave and cancel my virgin altogether. No-one will follow up on this. I just have to try and log on in the nxt few days

  • LukeJef07044826 Luke Jeffery (@LukeJef07044826) reported

    @virginmedia another day another lie no phone call from you or email still no broadband or tv after a week if you are thinking about joining don’t it’s a joke take your money and no customer service follow up

  • CARNDARAK Souaïb 'cArn' Hanaf (@CARNDARAK) reported

    Just another reminder that @vmbusiness is probably the single worst ISP you could ever hope for, ridiculously unstable internet again the last couple weeks can't work in peace, even if they paid you to use it it would still be a scam can't wait to get rid of it

  • mickyjayuk MJ (@mickyjayuk) reported

    @dommy_daniel @virginmedia Don't get a Hub 5, they are terrible. I'm on my 3rd in 3 weeks. So many things wrong with them and pods wont connect to them at all. I've given up and ordered my own mesh because Virgin staff haven't got a clue what they're talking about.

  • Peeanay Hans Gruber (@Peeanay) reported

    @virginmedia Having to sit on top of the router to tweet this. That’s with 2 boosters. I can assure you I don’t live in a castle. Pathetic service. Been a customer for years, time for a change as soon as I can.

  • justy40 justine (@justy40) reported

    @virginmedia Still not resolved or any progress other than another colleague (not IT) asking for the same information already provided over a week. Still can’t register for the app or access out account, shockingly poor service.

  • Liz90175518 Liz (@Liz90175518) reported

    @virginmedia shocking customer service yet again advised to email my complaint only to get a reply asking me to phone customers services again I don’t think so 9 calls over two days, several agents laterReview my call and honour my price or i will contact CISAS. Ref C-1412221243

  • cryptOOsmart Paul Cooper (@cryptOOsmart) reported

    @virginmedia @LutzSchueler @richardbranson OK… what is going on? Approaching 5 weeks! No WiFi limited TV. NOW… we only have one channel that we can watch and it’s not even the HD one…😡😡😡 Seems like the more you complain the less service you get.

  • mickyjayuk MJ (@mickyjayuk) reported

    @SiManM20 @virginmedia Hub5 is terrible. Has even more significant wifi issues. Having have 3 this month and appallingly poor customer service from Virgin I've given up and purchased my own mesh.

  • almiva42 alex vaughan (@almiva42) reported

    @virginmedia congratulations, you win the award for worst ever customer service. 8 phone calls and a message of complaint. Your response is a robot email telling me you don't know what you're doing so you can't give me the credit you owe me. #breachofcontract