Virgin Media Outage Report in Sheldon, City and Borough of Birmingham, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Sheldon, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sheldon and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (41%)
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TV (30%)
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Wi-fi (11%)
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Total Blackout (10%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Sheldon, City and Borough of Birmingham, England
The most recent Virgin Media outage reports came from the following cities: Birmingham, Royal Leamington Spa, Nuneaton, Walsall, Coventry, West Bromwich, Oldbury, Halesowen, Redditch, Kenilworth, Sutton Coldfield, Willenhall, Warwick, Wednesbury and Solihull.
| City | Problem Type | Report Time |
|---|---|---|
 Birmingham |
Internet | |
| Royal Leamington Spa |
Internet | |
| Royal Leamington Spa |
Internet | |
| Birmingham |
Total Blackout | |
| Birmingham |
Internet | |
| Nuneaton |
TV |
Community Discussion
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Virgin Media Issues Reports Near Sheldon, England
Latest outage, problems and issue reports in Sheldon and nearby locations:
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Mark86
(@markharper86) reported
from
Royal Leamington Spa, England
@virginmedia Absolutely shocking customer service today. I have been trying to talk to someone for the past hour, on hold for 30+mins. I was willing to renew but l am going to leave and go with Sky. Just lost yourself a customer today.
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Mike Hamer
(@Plumberguyuk) reported
from
Birmingham, England
@virginmedia I don't think much will happen given virgin's track record but on the plus side you've given lots of material for my delegates on next Saturdays Customer Service module.
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Paul Jenkins
(@xpjxuk) reported
from
Walsall Wood, England
@virginmedia been hounded with call for 2 weeks finally answer to be offered disgusting customer service and when I ask about the offer on the Martin Lewis website told can’t have it please call me or I will be leaving and going to sky
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graham gould
(@GouldGraham) reported
from
Coventry, England
@virginmedia Don’t use people I was going to be a new customer changed my delivery date as was on holiday told me it’s changed I checked with online chat all good Never turns Up Customer serves were rude its not our fault it’s yours!!!!!!!
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Bill Bishop
(@ArcanumDesign) reported
from
Halesowen, England
@virginmedia Tom, I already have, and they refused to match the same cost when the introductory offer finishes. You are still over charging me £125 p.a. for being an existing customer. Please have a UK customer manager contact me
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Seánna Holland
(@seannahj) reported
from
Kenilworth, England
@virginmedia It is stating no known issues. This has been happening intermittently over the last few weeks.
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Mitesh Parmar
(@Mitz__P) reported
from
Solihull, England
@virginmedia do you have broadband issues in #Solihull as the service appears to have gone down. According to your service status page tho there aren't any issues 🤔 I beg to differ!
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Mike Hamer
(@Plumberguyuk) reported
from
Birmingham, England
@virginmedia Just had a look at what you've sent, you lot are a real joke, you screw up and then push customer to do all the work and hope they give up, I surggest you find another job far as possible form customers,
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Mike Hamer
(@Plumberguyuk) reported
from
Birmingham, England
Virgin Media should be reported to the advertising standards, for lies, what a total load of crap, try getting your customer service telling the truth for a start .
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W. J. Thirsk-Gaskill
(@wthirskgaskill) reported
from
Birmingham, England
@virginmedia Please concentrate on getting up the noses of broadband customers, and stop running shit trains, and suing the NHS for money that was never yours in the first place.
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AMBITIOUS 🎶🎸🔊
(@AmbitiousMusic) reported
from
Birmingham, England
Ok so the @EE connection on my phone is far superior then my home @virginmedia WiFi. May switch. #virgin is crap!! 🖕🏽
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Seánna Holland
(@seannahj) reported
from
Kenilworth, England
@virginmedia That is the only solution every time it drops out!! It has just gone again!!
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AMBITIOUS 🎶🎸🔊
(@AmbitiousMusic) reported
from
Birmingham, England
@virginmedia Your service has been shit for years. Need a change
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Adam McDermott
(@admcdermott) reported
from
Dorridge, England
@virginmedia 6 week a ago we lost all service, finally got an appt for yesterday to have cable dug up and reconnected. Engineer rang twice to check contractors had done street work - no. Assured by CS it would be done, it wasn't. Now another 2 weeks! You just don't care!
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GTAssociates
(@GTAssociates) reported
from
Redditch, England
@virginmedia 8 conversations to cancel our service and cxl confirmed by virgin. Cancellation first made on 28 Feb. Just received a bill and you have billed for April and May. What a shambles you are! Get your act together now! I have paid final balance & no more is due!
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Kelly 💕
(@mrsmcgibble) reported
from
Nuneaton, England
@KaysGramma @LordSnow @Bjorkian15 @EW Think it would be much higher if it was available on more platforms, in the UK it's only available on sky, so the large customer base on virgin media would not be able to watch until available to stream.
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GTAssociates
(@GTAssociates) reported
from
Redditch, England
@virginmedia Media Services,. We have always passed security and never had this issue before!
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Kerri
(@WestonKerri) reported
from
Birmingham, England
@virginmedia absolute joke !! worst customer service provided ! #whybother
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Mike Hamer
(@Plumberguyuk) reported
from
Birmingham, England
@virginmedia one good thing is I can demonstate in my customer training sessions how not to treat customers, thank you for the material Virgin Braodband
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Samantha
(@Sammykins9486) reported
from
Birmingham, England
@virginmedia It’s media. I have sent off the details to change account holder name and heard nothing back it has been over 2 weeks, can’t get anywhere when i contact your call centre. I need a change to our services and need support with this
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Justin Pisani
(@juz2be) reported
Thing is @richardbranson your brilliant customer service unit @virginmedia expect me to call them even though I have registered it doesnt work. I think it is to keep from getting bored as I wait for 2 hours for them to answer the call #StayConnected C-2301211728
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Jan Stubbings 🏉
(@winners091012) reported
@adelwire @virginmedia Poor isn’t it!
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Sonali Mandal
(@sonali_mandal10) reported
@comreg dear comreg. In Sept I asked @vodafone for a transfer service request to a new location. By November they could not deliver nor provide an update as to when the could transfer this service. With working from home I was forced to switch provider and since @virginmedia...
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sort it out
(@stephmd41) reported
@LifeInKilburn @virginmedia Worst company ever ... .. I moved to sky
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Paul Harvey
(@Harvey90125) reported
@virginmedia I have virgin broadband 350 but despite rebooting and turning my hub 4 on and off we are only getting around 47-49 for the last few days. Is there a known problem in Bexley?
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chris
(@pinec1975) reported
@virginmedia I would if I could get through, on hold for nearly an hour and just get cut off time and time again. Worst customer service I have every received from any company. Will be going else where as soon as my contract is up
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crisp lover
(@Loverofcrisps) reported
@virginmedia hi, my mum is trying to leave VM, due to the 8% bill rise and the fact her set top box hasn't worked properly for 6 months. How can I call on her behalf, as she struggles dealing with the help team (hence why she still has a bust box)
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Viv
(@Viv10583564) reported
@virginmedia I have been a customer for over 10yrs. I am absolutely livid with Virgin I need to upgrade by broadband. I was offered an upgrade but keep my old tv boxes and pay an installation fee. As a new customer I would get new equipment and no fee. Where is the loyalty?
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John Pacey
(@JPacey3721) reported
@henrycarden @_jamiestarr @virginmedia Sounds familiar. Not sure if that's Virgin's fault but I could do with a solution either way.
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SkittlesRandom
(@skittlesrandom) reported
@virginmedia I have explained this a few times now but, moved home so asked to transfer yourselves to my new home. Online rep said yep good to go and nothing else needed just a date, get a message saying it's been delayed by a week and then engineer no show, with no resolution in sight.