Virgin Media Outage Report in Sheldon, City and Borough of Birmingham, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Sheldon, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sheldon and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 24: Problems at Virgin Media
Virgin Media is having issues since 02:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Sheldon, City and Borough of Birmingham, England
The most recent Virgin Media outage reports came from the following cities: Redditch, Warwick, Birmingham, Coventry, Royal Leamington Spa, West Bromwich, Oldbury, Walsall, Wednesbury, Solihull, Smethwick, Willenhall, Nuneaton, Rowley Regis and Halesowen.
| City | Problem Type | Report Time |
|---|---|---|
 Birmingham |
Internet | |
| Redditch |
TV | |
| Warwick |
Wi-fi | |
| Redditch |
TV | |
| Birmingham |
Wi-fi | |
| Coventry |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Sheldon, England
Latest outage, problems and issue reports in Sheldon and nearby locations:
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dean condliffe 🏴
(@DeanCondliffe) reported
from
Birmingham, England
@Kimothy_roll @virginmedia @Ofcom It’s just really poor customer relations. To not respond to a complaint. Only interested in taking your money, once they have that they no longer care.
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claire smith
(@clairado77) reported
from
West Bromwich, England
@vmbusiness our internet is down but we have wifi? No sky catchup. What’s going on?
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Aaron
(@AaronAlluyn) reported
from
Birmingham, England
@virginmedia @itsonlymegs virgin says tv had issues but nothing about internet.. Our internet has been unusable all week, I've been unable to attend any work meetings due to the extremely poor internet quality.. So what's up with that, whole week of trouble but guess I'll just pay as usual..
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Steve Whittington
(@stevewhittbrum) reported
from
Birmingham, England
@virginmedia still not received service. Cut off twice in last two calls having waited a long time to get through. How can you resolve please ?
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Roger Leitch
(@notdodgy) reported
from
Solihull, England
@virginmedia It's not faulty. It's not a wifi or broadband issue. You don't have enough backhaul capacity.
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Steve Penn
(@pennwba) reported
from
West Bromwich, England
@virginmedia Thank you. Never for one minute did I think he was from Virgin Media. He ended up after 7 minutes saying he'd cut off my Internet for 21 days. Thought I'd let you know as he's using your name
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Roger Leitch
(@notdodgy) reported
from
Solihull, England
@virginmedia our broadband is down flashing green light. The service page has a fault shown but check status says its working fine. You need diagnostics for your diagnostics...
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Roger Leitch
(@notdodgy) reported
from
Solihull, England
@virginmedia once again on demand not working. How are you supposed to watch a sky movies film when it stops every 10 seconds to spin a wheel for 10 seconds. Service checker says its fine and the box has been rebooted.
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claire smith
(@clairado77) reported
from
West Bromwich, England
@vmbusiness internet is down but have wifi? Business name C D Morris & Sons ltd, 97 Kent road, Wednesbury, Ws10 0sy
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Aqeel Butt
(@akz147) reported
from
Birmingham, England
@virginmedia here’s my complaint reference .. C-280522210 .. let me know how much of a shite you still don’t give.. you over charged me again after telling me you’re not.. you’re worse the @BorisJohnson #broadband #virginmedia
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dean condliffe 🏴
(@DeanCondliffe) reported
from
Birmingham, England
@virginmedia Still waiting on a call from 26th April. Spoke to customer services several times. No success. Really annoying that it’s so difficult for somebody to pick the phone up and talk. Perhaps VM know that they are in the wrong. @Ofcom thoughts? Always collect payments in time eh, Dean
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Steve Penn
(@pennwba) reported
from
West Bromwich, England
@virginmedia I had a call today from a man pretending to be from & trying to sell VM service. He got increasingly rude & aggressive when I said not interested. I'm sure he wasn't from Virgin Media but if you'd like the number he called from I will happily send it to you.
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dean condliffe 🏴
(@DeanCondliffe) reported
from
Birmingham, England
@virginmedia Poor internet. 500+ disconnections in a week when I’m paying for the highest package. Tried to downgrade package to save money, told I can’t. List is endless & all on file, supposedly!
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Scott badham
(@scbadham) reported
from
West Bromwich, England
@virginmedia So why do you just feel that this next appointment is going to be a waste of time because I already know what the issue is and he’s I’m gonna have to rebook another appointment for someone else to come out and sort the issue out
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Andrew Sellars
(@AndrewSellars79) reported
from
Kenilworth, England
@virginmedia how can I contact you about carrying out reach with parents from a Coventry school to support with educating parents about internet safety?
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dean condliffe 🏴
(@DeanCondliffe) reported
from
Birmingham, England
@virginmedia No. This whole conversation is about VM saying they will contact me to discuss my complaint and VM thinking it’s ok not to call and the complaint will just fizzle out. Do you have an email address I can write to please?
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dean condliffe 🏴
(@DeanCondliffe) reported
from
Birmingham, England
@virginmedia They lied and told me that they had called the house phone. They hadn’t. They updated my contact number to my mobile. I chased this 4 days later and was told my number had been updated and the complaint was still open and I will receive a call. Guess what?
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Neil A
(@Neil982) reported
from
Birmingham, England
@virginmedia hi Virgin, I've come to the end of my 18 month broadband/TV contract and I'd like to cancel please. How do I go about that? Thank you.
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marie lucid 💙
(@marieluc) reported
from
Coventry, England
@virginmedia can’t access #TysonFury fight ?help
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Roger Leitch
(@notdodgy) reported
from
Solihull, England
@virginmedia Postcode was entered and I was logged in. Running a test reported no problem.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Harley Sanders
(@HarleySanders_) reported
@virginmedia how can I speak to someone about your God awful service? You keep overcharging me by 200+% and claim I owe you money.
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Monapics.com
(@Monapics) reported
@virginmedia 30 mins on the phone. Fault that is affecting a number of households locally. 6 hours to repair. Email now fixed, security problem apparently and now released by Virgin team. Thanks.
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Daniel Meason
(@DGM7) reported
@virginmedia Someone from Virgin about my complaint. They knew our names so assuming they do actually work for you. Thanks
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Chris Vaughan
(@calmorit) reported
@virginmedia Mmm, the only company to levy this unfair charge, even when the new owner of a property takes on a Virgin Media service themselves. Money for no service used to be known as theft. Disproportionate fees set against the costs you actually have is simply wrong.
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Karl Steadman
(@KarlSteadman1) reported
@virginmedia Internet down once again in TF1. Almost daily getting drop outs. I rely on your service for work and pay good money for the so called fast internet.....
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SaMule107🎮🏆
(@Mule107) reported
@virginmedia what an awful experience trying to become a virgin media customer, a month after placing my order and being accepted "oh sorry that offer you ordered is no longer available but this one for £6 more is". Aren't I lucky! If this is how you treat customers then I'm out
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forestcrxptic
(@JCrxptic) reported
@virginmedia this is bloody ridiclous now 600mb supposedly the virgin servers are ****!
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Liam McLoughlin
(@Hexxeh) reported
@virginmedia I see some more areas got Gig1 today, but mine still isn't one of them. Are remaining areas still on track to get the upgrade by EOY? We had an outage last week for maintenance work, not sure if it's related to Gig1 upgrades at all? Can DM you postcode/area.
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AK Bell
(@AK_Bell) reported
@virginmedia It's saying it's fine and so did the live chat I did. It's not fine. It's fine for like 9 mins out of every 10. It's the 1 minute it's down that's the pain.
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Peteyyy
(@sirpetecharnley) reported
Worst bit about working from home is Virgin Media internet going off multiple times a day. Very frustrating🤬