Virgin Media Outage Report in Sheldon, City and Borough of Birmingham, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Sheldon, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sheldon and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 12: Problems at Virgin Media
Virgin Media is having issues since 09:40 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (8%)
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E-mail (5%)
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Phone (2%)
Live Outage Map Near Sheldon, City and Borough of Birmingham, England
The most recent Virgin Media outage reports came from the following cities: Birmingham, West Bromwich, Coventry, Oldbury, Redditch, Walsall, Royal Leamington Spa, Solihull, Nuneaton, Warwick, Sutton Coldfield, Smethwick, Halesowen and Bromsgrove.
| City | Problem Type | Report Time |
|---|---|---|
 Birmingham |
Phone | |
| Birmingham |
TV | |
| Birmingham |
Internet | |
| Birmingham |
Phone | |
| Birmingham |
Total Blackout | |
| Birmingham |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Sheldon, England
Latest outage, problems and issue reports in Sheldon and nearby locations:
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GodivaPuppyAppeal
(@GodivaGuidedogs) reported
from
Nuneaton, England
@virginmedia Even more reason to cancel, typical corporate strategy why offer people something cheaper in today’s economic climate when you can continue to rip them off
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Rob Chipman
(@robchippyman) reported
from
Birmingham, England
@Tilton247 @virginmedia I had the same for 2 years. Constantly disconnecting on a daily basis . Changed the Hub and it worked straight away. No issues since. Good luck getting a new hub off them though.
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Frugalista
(@frugalista1) reported
from
Dorridge, England
@virginmedia Typical Virgin Media response. Passing me on. Not actually solving the problem. I will never come back to @virginmedia and will advise all my friends never to think of using you.
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Stuart McCullagh
(@stumccullagh) reported
from
Solihull, England
@IanMurphy111 @virginmedia Been with them since Telewest I don’t know why I stay false promises poor service
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Stuart McCullagh
(@stumccullagh) reported
from
Solihull, England
All TV boxes playing up , had issues for a couple of days now can’t get through on phones is there any issues in B37 area ? @virginmedia also I’ve been waiting nearly 2 years for my wifi booster
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Casey Rain (aka S-Endz)
(@CaseyRain) reported
from
Birmingham, England
Causing me to drop out of a work meeting once every 10 minutes. Oh, and Virgin tried to blame it on my hardware? Except... My neighbour is seeing the EXACT same thing. This wasn't happening before the outage. @virginmedia why am I paying you lots of money for a spotty connection?
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Stuart McCullagh
(@stumccullagh) reported
from
Solihull, England
@IanMurphy111 @virginmedia I am mate awful service
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Ronnie Harris
(@redron1975) reported
from
Walsall Wood, England
@virginmedia guess what ********* your system is down again. Useless pricks.
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Stuart McCullagh
(@stumccullagh) reported
from
Solihull, England
@virginmedia right I’ve had issues for nearly a month I’ve done the link there’s a problem with the TV box please can I speak to a human ? This is seriously taking the mick now
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GodivaPuppyAppeal
(@GodivaGuidedogs) reported
from
Nuneaton, England
@itsmeAlexVega @virginmedia I’ve used Virgin Media for years but going to cancel when my current contact expires
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Stuart McCullagh
(@stumccullagh) reported
from
Solihull, England
The problem in my area B37 has been happening for over a week can’t watch any TV now @virginmedia over £100 a month!! Plus I’ve been waiting 2 years for an internet booster
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Stuart McCullagh
(@stumccullagh) reported
from
Solihull, England
3 weeks now with limited TV yet still paying over £100 a month for svcs I’m not getting , I’m fobbed off on the phone that engineers are working on the issues , they’re clearly not can someone reimburse me @virginmedia
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GodivaPuppyAppeal
(@GodivaGuidedogs) reported
from
Nuneaton, England
@virginmedia Mainly because you’re now too expensive, called retention team and was offered a derisory £4 discount. Enquired about new streaming service, agent knew nothing about it
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derek(🕖❤️🔥samurai🇨🇳)
(@Dereklad) reported
from
Birmingham, England
Virgin media. Your internet broadband is down,we hope to have it fixed by 10pm.😣 Modern warfare 2 campaign day. And no internet.😢
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TheBosz
(@kolapoagunbiade) reported
from
Birmingham, England
@virginmedia Unfortunately, you dont have a ticketing system or cobtact email to track issues, rather a phone system that requires you to wait forever to get through to an agent. A/c number: 095063606. I was charged x2.5 of what i was tp pay.
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Casey Rain (aka S-Endz)
(@CaseyRain) reported
from
Birmingham, England
Had an @virginmedia broadband outage on Sunday for 2 hours. Since then, connection so spotty that I'm getting 10 seconds of completely dropped packets followed by 20 seconds of slow-as-molasses ping times once every 10 minutes.
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dean condliffe 🏴
(@DeanCondliffe) reported
from
Birmingham, England
The day ends with a Y 🤝 Virgin media not working again
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Stuart McCullagh
(@stumccullagh) reported
from
Solihull, England
Not only did I have to go out to watch the football because Sky Sports doesn’t work BBC has gone down so can’t even watch MOTD thanks @virginmedia
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Hamps
(@F1Dweeb) reported
from
Redditch, England
Broadband not working folks and your site keeps crashing on 4g @virginmedia
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🏴Simon Evans🏌️♂️
(@simonevans1973) reported
from
Birmingham, England
@virginmedia b42 is shocking supposed to have 200meg the #ManUtd Vs #thfc is **** like streaming on a ZXSPECTRUM
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Joanne Baddams
(@Animaniac53) reported
@virginmedia @virginmedia issue was resolved in 1 minute after agent returning from break, surely could have waited 1 more minute before taking his break!!! If the agent is due a break maybe tell the customer this before starting the conversation!!!
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Mr Chris..
(@fezzzzzzy) reported
@virginmedia I'm sure that fix the fact I can't diel your help line
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Charles Hadji
(@charleshadji) reported
@virginmedia This is a genuine question, what is the actual point of your Twitter account if you can’t actually do anything? Again, this is a genuine question and I’m not trying to be rude, I am curious.
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_callum
(@nomdethingy) reported
@virginmedia I phoned up but kept on getting transferred. I've replied to my THIRD complaint case last week, but no answer yet. An engineer came and said "everything that can be replaced has been replaced" so I think we need to have a no-fault cancellation, no?
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Mr Chris..
(@fezzzzzzy) reported
@virginmedia Yes I have no service
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Dean Maskell
(@deanmaskell) reported
@virginmedia I have had 5 calls yesterday / today from out of area from Sky indian caller representing Virgin saying there is going to be work on internet connection / problem with router. I live in SO31 area. Annoying I assume bogus? Not received any letters from you on this
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Jay Kerai
(@JayKerai7) reported
@virginmedia 5 weeks and counting. 3 engineer visits. Another 30mins wasted to your call centre today. Still no phone line. Worst service! And you still advise me to keep calling?
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Kit Murphy
(@KitHarman) reported
Hi @virginmedia - it's now 5 weeks of intermittent broadband, and I've reached the limit of following your online help (rebooting, hard resetting, removing devices, etc). Can you please supply a method of speaking to a real person because I can't find that anywhere online.
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TheCultVault
(@CultVaultPod) reported
@virginmedia what is going on with the internet on The Wirral? Is there an ongoing issue? Tried multiple resets and followed online instructions and it keeps disconnecting. Is this your end or ours? Thanks.
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hannah
(@thehanarchist) reported
Apparently @virginmedia are doing service improvements - did you not think to inform customers of this ahead of time?