Virgin Media Outage in Coventry, England

@virginmedia Hi I’ve done and also turned on WiFi calling as that’s the only thing that works, signal still really low

@virginmedia It’s saying service is fine but I still have no reception so can’t receive calls

@virginmedia not sure if you can help my reception on my virgin mobile has dropped out at this time the last 2 days, is there problems in my area? #virginmobile

@virginmedia So sick of not being able to watch catch up or on demand, did everything that I was supposed to after reading message even though I shouldn’t have to, now it has stopped working again, been unavailable for 30 plus days out of last 37!! #help

@virginmedia Nope; as above I have just been sabotaged and sent a ‘booster’ for the signal I don’t receive anyway. And now you are trying to charge me even more for the privilege; despite already paying 37 which is enough for the 220mb package with a free phone sim, while getting 50 :)

@virginmedia absolutely disgraceful customer service again. Our contract is up for renewal and you want to increase our bill by £50 but with no additional services. Daylight robbery tried speaking yo someone. Can't get through yo talk to anyone

@virginmedia I will do both; what’s the number for technical support; will try one last time 🙃

@virginmedia how can I activate new hub. Prob a bad time to try but nobody available at call centre and no text received for activation reply. Thanks.

@virginmedia wifi down again

@virginmedia how can you make internet so bad that it can’t be reliable for a single day for the last 9 months?? I just did a speed test and got 8 mbps down and 0.03 up.. yes. 0.03 up, I was planning on streaming for the first time since you ruined my connection but apparently no

@virginmedia is there any connection issues In the Solihull area?

Mum ask me why I hadn’t responded to her email, I told her I had, turns out @virginmedia ‘s email servers didn’t like mine and dropped the connection after HELO so the email response never left my house. Probably SPF or something like that I guess.

@virginmedia Please help!!! 23 text messages and 5 unsuccessful attempts at calling you. I just need to get a query sorting out before I port my mobile over to you. Extremely frustrating experience so far.

@virginmedia hello! I recently bought a sim from you and on my account it’s not showing the deal I purchased. It’s showing 6GB rather than 36gb, which is why I bought it. I haven’t got the sim yet and I’ve been charge for August. Can someone help?

@virginmedia help @YouTube not working via our tivo box😞

@virginmedia my 84 year old mum has been sent a new SIM for her old virgin mobile handset. But it won't register and I can't get to speak to anyone. Please please please can somebody help her

Silly question but if I'm a @virginmedia customer with all the sports etc how or can i get BT Sports on my phone?

@virginmedia my router is only giving me 5G, why can’t I see 2G? I’ve restarted router, Reset and nothing works! I’ve called Virgin and they tell me there is no call centre available! What am I meant to do? Help please!

@virginmedia internet has gone down again when will this be fixed ??

@virginmedia I switched my phone sim as instructed 2 days ago and I still can't receive calls. I've been on hold with customer services for 45 mins. Can u help please?

@virginmedia is there a problem with the internet? I have 0 access to anything.

@GregorMasterton @virginmedia Got the priorities In the wrong order but never mind

@virginmedia can someone please help with my Wi-fi issue. You just keep hanging up without answering

@virginmedia how on earth are you meant to get through and speak to customer services! All call centers are closed 😫

@virginmedia I need some help as I am moving property ?

@virginmedia I’m having issues with my router. I’ve turned off and on, reset it and checked it via your website. Although it says it’s all ok it’s most certainly Isn’t. I can’t keep a Teams or Zoom call and other household members having same problem. Can I have a router upgrade

@virginmedia I just received an email from you about a survey and what I think most of my answers werre 0 and they asked why I gave that score on the Mobile Services I told them how Atrocious your Customer Service was and I had 2 Level 2 Certificates in Customer Service & the SIM

@virginmedia I have got one failing tv box and can’t get through to you for help, each time I ring I’m kept on hold for 1 hour plus only to be cut off by you. Sort it out please

@TinyTim780 @virginmedia I've got a support thread open on the forums. Just waiting for someone to see it and hopefully help :)

@virginmedia It’s every device in the house and the router has been reset and ready started irs your service