Virgin Media Outage Report in Warwickshire, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Warwickshire, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Warwickshire and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
May 06: Problems at Virgin Media
Virgin Media is having issues since 09:20 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (13%)
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TV (8%)
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E-mail (7%)
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Phone (2%)
Live Outage Map Near Warwickshire, England
The most recent Virgin Media outage reports came from the following cities: Birmingham, Coventry, Royal Leamington Spa, Warwick, Solihull, Stratford-upon-Avon and Rugby.
| City | Problem Type | Report Time |
|---|---|---|
 Birmingham |
Internet | |
| Birmingham |
Internet | |
| Birmingham |
TV | |
| Birmingham |
Internet | |
| Birmingham |
Internet | |
| Birmingham |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Warwickshire, England
Latest outage, problems and issue reports in Warwickshire and nearby locations:
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Mathew
(@all_day_) reported
from
Birmingham, England
@virginmedia hey guys whatever I try to play back or if I rewind live tv to play back the boxing is terrible so much so you’re unable to watch the programme. The wires are all connected fine and all other internet devices are fine. What’s the issue?
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Brian Cape
(@BrianMCape) reported
from
Birmingham, England
@virginmedia Another fail. Well done 👏🏻
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Stephen Cobb, #FBPE 🇺🇦
(@zcobb) reported
from
Coventry, England
I just spent about 20 minutes trying to find out why I'm getting email from @virginmedia about a SIM that I didn't order. As far as I can tell, the email is legit and Virgin is sending me, and a lot of other people, a replacement SIM "to improve service." Did I miss a memo?
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Stephen Cobb, #FBPE 🇺🇦
(@zcobb) reported
from
Coventry, England
Me: Can you tell your supervisor that this email looks a lot like a phishing email? Support Person @virginmedia: I know, a lot of people have said that.
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Martin Price
(@mrmjprice) reported
from
Birmingham, England
@virginmedia I have been but they couldn’t get a good-enough price and directed me to the self-service page but I get “customer-exclusion” at the end of the URL which tells me to use chat.
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👻🎃Tara but a spookier version🎃👻🏳️🌈🇮🇸🇮🇪
(@TheBluestStar) reported
from
Coventry, England
@virginmedia My parents TV and broadband have been down all day. My mum has been calling your customer service line all day and no-one is answering.
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Antony Howlett
(@AntonyHowlett) reported
from
Birmingham, England
@ChristineAllado @virginmedia I keep having this problem every week and nothing ever gets done and all you get back is we can't find a fault
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Stephen Bennett
(@Stephen12857059) reported
from
Birmingham, England
@virginmedia I called 150 today to speak to a Supervisor regarding my bill. I was told I would receive a call within the hour. NOTHING. I agreed a contract 18/8/22 and the last two payments have been £65 & £75 more than agreed. This is shocking customer care and service.
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Cathy Scott-Burt
(@CSBViolin) reported
from
Rugby, England
@virginmedia our box has been next to useless for 10 days now - won’t connect, when it does its slow, work from home a nightmare and tonight we can’t watch tv. Keep opening chats on web and WhatsApp - no one gets back to me. No issue with postcode we’ve reset the hub but nothing.
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helen somerville
(@MrsDont09) reported
from
Birmingham, England
@virginmedia whats happening with the service in B29 area. Been off and on past 24 hours.
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Evan Davis
(@EvanD) reported
from
Birmingham, England
@virginmedia I’ve reordered twice already. The packaging never arrives
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Brian Cape
(@BrianMCape) reported
from
Birmingham, England
@virginmedia Alternatively, if you feel the urge to actually be helpful, you can search my name and location (it's an uncommon name) and ask a complaints manager to contact me. No security issues or breaches, since the notes I've been assured are on file, will be there to check.
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Alex Barker
(@amancalledalex) reported
from
Coventry, England
@GeorgeMonbiot @VodafoneUK I had a problem with @virginmedia which eventually got sorted out, but not before going to their Executive Team. Customer care was nonexistent on the phones. Customer care is challenging but staff need to show much more empathy with the customer.
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Brian Cape
(@BrianMCape) reported
from
Birmingham, England
@virginmedia Another fail. I've reached out in exasperation since my chase-ups of 14th, 19th and today have been ignored. As have my 5 messages to your local rep who promised to be on hand. If you can't be bothered to help me, I'll just escalate via another route @richardbranson
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Jean Thierry 💙
(@MutliRaceMan) reported
from
Birmingham, England
@KellyQuilt @virginmedia Virgin are hopeless for ease of contact. My daughter was with them and the service wasn’t at all good. This nonsense about calling them at a time to suit them is just ludicrous. They need to admit that they (& others) don’t staff adequately to suit their customers convenience. 🤬
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W1NGNUT
(@Rob_Hicks) reported
from
Birmingham, England
@virginmedia Doesn't matter now, we've terminated the contract and joined Three home broadband. I just think it's disgusting that a customer of over 10 years doesn't get offered a deal as good as a new customer.
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Robin Johnson
(@robintjohnson8) reported
from
Coventry, England
@virginmedia Thanks. While I’m on the subject - why does it ALWAYS take multiple attempts to sort anything out with VM? Your WhatsApp and online support workers usually sign off with ‘rest assured you will not have to contact us again’. But this is rarely true?
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Brian Cape
(@BrianMCape) reported
from
Birmingham, England
@virginmedia And this is why, I'll be reporting you to trading standards for fraudulent misselling/misrepresentation and then abdicating ALL responsibility/accountability to resolve. There's no security/DPA issues in you giving me a direct dial number via DM. You just don't want to resolve.
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Robin Johnson
(@robintjohnson8) reported
from
Coventry, England
@virginmedia As I am a sane human being, I’ve already looked online for help. Why answer like this - an obvious bot response. ??
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Brian Cape
(@BrianMCape) reported
from
Birmingham, England
@virginmedia No. Already done it about 7 times without any luck. I refuse to waste more hours in queues, only to rehash my issues to another anonymous operator. I've been assured that this is in the hands of a named handler, who didn't call me back as promised and is ignoring my emails. Fail
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Daniel Robin
(@toilet101) reported
@virginmedia All I hear is 'Virgin internet down'. They aren't competent enough to connect me in the first place. Never had such terrible customer service in all my life.
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Sam Sugarman
(@sam_sugarman) reported
@virginmedia The speed was measured over wireless, as wireless internet is what I've paid for. And yes, I've raised this complaint with virgin numerous times. The main issues are 1. Unreliable service. 2. Exposed wires left and no TV. (cont)
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Daniel L.
(@ToneMapper) reported
@virginmedia nearly everyday the internet connection cuts out and requires the Virgin hub to be rebooted. Some days this happens multiple times. Why is the service so unreliable? I'd rather have slower speeds and a constant connection than this. It's unacceptable.
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Stephanie Lawson
(@Slim_WorldSteph) reported
Really disappointed with @virginmedia I have little to no Internet for 2 weeks and extremely intermittent service for months. New router made no difference. On hold to #customerservices for 1hr 12mins and then call just disconnected. #wfh practically impossible w/ #virginmedia
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Jamie
(@ClementsJ) reported
@virginmedia Thanks, can you confirm that I cannot claim any compensation if the service is intermittent only if it is down for 24hrs+? #intermitteninternetisworsethennointernet
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eddie
(@capitan_eddie) reported
@virginmedia I understand what you are telling me, however, in this occasion, the delays are due to negligence and the lack of communication between your different departments and outsourcing companies for digging. As I said befor, my health has been affected. Please @Ofcom help me
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S Smith 😷👍 #NHSLove💙 #StayInformedKnowTheRisks
(@Justice30) reported
@virginmedia There have been Virgin Media TV issues in South London for the past few days... with sporadic freezing, jumping, sound drop-out, etc.? Also on YouTube and Netflix viewed via Virgin Media TV.
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Daniel Robin
(@toilet101) reported
@virginmedia your customer service agent today actually advised me to stay with @bt_uk and not to move to Virgin. He refused to take my complaint and hung up on me. I am going to leave reviews everywhere. I'd like a call back today please.
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emma richardson
(@emrichie89) reported
@virginmedia Is that not an emergency number as I have a plumber here that is being paid and cannot do the job they are here to do
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Ali Gudgeon ✍🏻️
(@Libra_Comms) reported
@maverickhas @virginmedia Same here. Internet keeps cutting out which isn’t particularly useful when I’m working from home and my children are trying to access college and uni lessons online. Standard of service is absolutely shocking and we’re just supposed to put up with it. Not good enough