Virgin Media Outage Report in Kenilworth, Warwickshire, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Kenilworth, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Kenilworth and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (20%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Kenilworth, Warwickshire, England
The most recent Virgin Media outage reports came from the following cities: Birmingham, Royal Leamington Spa, Coventry, Solihull, Nuneaton and Rugby.
| City | Problem Type | Report Time |
|---|---|---|
 Birmingham |
Total Blackout | |
| Birmingham |
Wi-fi | |
| Birmingham |
Wi-fi | |
| Birmingham |
Internet | |
| Birmingham |
Internet | |
| Birmingham |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Kenilworth, England
Latest outage, problems and issue reports in Kenilworth and nearby locations:
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Mick Sharry Esq.
(@Mylesahead) reported
from
Coventry, England
@virginmedia WiFi gone are you having problems ?
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Ade1701
(@Ade1701) reported
from
Dorridge, England
@virginmedia Does anyone at Virginmedia ever actually answer phones? Calling from my parent’s number, supposed to be listed as vulnerable/priority. No answer for over 40 minutes! The hold music is torture, and zero indication of how long the queue is! Your customer service sucks!
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Sophy Ellis
(@SEllisXD) reported
from
Coventry, England
@virginmedia call dropped AGAIN 3rd time today from technical support, can’t use your online service as it’s saying I am no longer a customer but thanks for taking my bill payment today. That’s another 4 hours I won’t get back why is it so impossible to actually get some help?!?
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Sophy Ellis
(@SEllisXD) reported
from
Coventry, England
@virginmedia Look at that on hold then cut off storey of this issue.... again and again and again and again I’ll just do the same again tomorrow
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Stuart McCullagh
(@stumccullagh) reported
from
Solihull, England
Only 3 months until i can get rid of @virginmedia awful internet even worse customer service!
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Jo
(@Jod_69) reported
from
Birmingham, England
@virginmedia Broadband down again today 4th time this week. Really will have to rethink providers
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Ade1701
(@Ade1701) reported
from
Dorridge, England
@virginmedia Waited over an hour on hold only to be hung up on by an extremely rude call centre operative after explaining I’m trying to administer my father’s account as he’s just died! @virginmedia you disgust me!
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EA
(@K45TRO) reported
from
Birmingham, England
@virginmedia why is your broadband so awful?
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Neil Churchard
(@Neil_Churchard) reported
from
Solihull, England
Wow just had the worst customer service from @virginmedia can’t say I’ll be staying a loyal customer at this rate 😤
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Diane Davies
(@DiDav246) reported
from
Coventry, England
@virginmedia it is unlikely to be a record bearing in mind previous experience but we have now been on phone to you for 1 hour 45mins and still problem not resolved
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Ade1701
(@Ade1701) reported
from
Dorridge, England
@virginmedia After more than FOUR HOURS on the phone I eventually got someone competent from billing to confirm I am eligible for one free booster and someone else to talk me through fixing the security issue. You seriously need to prioritise vulnerable customers!
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Mick
(@riverheart79) reported
from
Royal Leamington Spa, England
@virginmedia please call my wife back as she has sat in the phone to you this morning for nearly an hour! She doesn’t want to join the community forum we just want decent broadband please which we had from you for months before you swapped our Hub to this newer one which is poor
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David_Preece
(@David_Preece) reported
from
Birmingham, England
@virginmedia Yet again my internet is down, just had half service for 2 months and it worked for 10 days now gone again... yet you still take full payment out my bank, I see this a theft...
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Richard
(@TheRamblingElf) reported
from
Birmingham, England
@AksTailor @virginmedia When I had some issues like that I haggled a month or two of free Internet from Virgin until the issue was resolved. Convincing them to do that took an infuriating number of phone calls but it was a satisfactory outcome, I've stuck with them.
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Diane Davies
(@DiDav246) reported
from
Coventry, England
Now been on the phone to Virgin Media for 1 hour 45 mins and problem still not resolved
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John Grant
(@skyblue_boy) reported
from
Coventry, England
@djmattye @EE @virginmedia Many call centres are the same. If it’s not what they want to tell/sell you it is a problem to them.
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John Stanton
(@Stanton_J) reported
from
Solihull, England
@virginmedia help required, #customerexperience #badcustomerservice waiting for a call back since 1pm yesterday, Six times complained about the issue in last year each time told it will be sorted and it isn’t.... Do you want this customer or do you want to lose another to @skytv
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Jo
(@Jod_69) reported
from
Birmingham, England
@virginmedia Yep just says problem in my area. Not helpful and is getting to be a pain tbh
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Jo
(@Jod_69) reported
from
Birmingham, England
@virginmedia As per last message it says problem in area. It’s back working now (see time of initial mail). 4th time this week it’s been down for prolonged periods of time. Not good
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Ben Gorman
(@bjwgorman) reported
from
Solihull, England
@virginmedia Always but it makes no difference. There have been issues where I live since the start of lockdown. I have made a complaint but it’s gone no where.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Rαeeshelle ☆
(@Raeeshelle) reported
@virginmedia Still dog **** and still now router for @idkjia_ that she has requested weeks ago. Why is your company so **** at wanting to fix the issues? You ask the same questions and it’s bare annoying 😴 just fix your fkn WiFi
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Babs 🐝⌛️🦋
(@BabsSheKing) reported
Internet down all yesterday. #virginmediadown #virginmedia What did I miss?
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Tony Dolce
(@TonyD9999) reported
@virginmedia absolutely shocking customer service
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KTPY
(@KTPY10) reported
@virginmedia any chance I can speak to a human being rather than a bot, I’ve tried the chat and phoning and absolutely no help at all!!
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Stephen
(@Stephen27784350) reported
@virginmedia I've spoke to you on the phone... just saying major problem no news
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Dan Jackson
(@danj2k) reported
Hello @virginmedia is it safe to assume the person who just called me up claiming to be you and claiming there were security issues with my internet connection is a scammer?
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David Lozdan
(@davidlozdan) reported
@virginmedia The proud winners of the worst customer service ever. Everytime I call to speak to someone, they answer, talk and then promptly cut me off... Arghhhhh
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Jenny Lees
(@Salfordrouge) reported
@virginmedia actually the worst customer service ever.. are your boxes made out of gold. Seen as you point blank refuse to send a new one out 🙄
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Rαeeshelle ☆
(@Raeeshelle) reported
@virginmedia Bruh..... @idkjia_ has been tweeting you daily and no one can be bothered to reply. Omg she’s done all that and it’s still not getting fixed. She requested a new router and yous haven’t given her one. Stop saying the same old shite and just fix it 😴😴
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me
(@quezza3) reported
@virginmedia I didn't know there was one, I was just doing it via the bit where it says still having issues... And going through the steps from there