Virgin Media Outage Report in Stratford-upon-Avon, Warwickshire, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Stratford-upon-Avon, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Stratford-upon-Avon and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 10: Problems at Virgin Media
Virgin Media is having issues since 10:20 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (7%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Stratford-upon-Avon, Warwickshire, England
The most recent Virgin Media outage reports came from the following cities: Birmingham, Redditch, Royal Leamington Spa, Warwick and Kenilworth.
| City | Problem Type | Report Time |
|---|---|---|
 Birmingham |
Internet | |
| Redditch |
Internet | |
| Birmingham |
Wi-fi | |
| Birmingham |
Internet | |
| Birmingham |
Total Blackout | |
| Birmingham |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Stratford-upon-Avon, England
Latest outage, problems and issue reports in Stratford-upon-Avon and nearby locations:
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Matt Smith
(@MattyladKRO) reported
from
Birmingham, England
@RacingTV Unless you’re a @virginmedia customer where you cannot have any discounts and have to still watch @SkySportsRacing in neandatholic pics with no HD despite “promises” for 18 months it gonna abe available “ soon”
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B'
(@s_badruddin) reported
from
Birmingham, England
@heenamajeed @virginmedia We have the same problem 🙄 ALWAYS!
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Ash Corbett-Collins
(@corbettcollins) reported
from
Birmingham, England
@gaz112 @virginmedia That'll be the same @virginmedia that sends passwords out by post, complete with other sign in information. They're pretty much a joke at this point.
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Sharon Baker
(@DixeyBaker) reported
from
Birmingham, England
@virginmedia Broken again this morning after being ok eventually yesterday - managed to get through on the phones as it's still early - they are now checking and its been escalated and an engineer booked for Monday - progress of sorts!
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Nas Mahmud
(@M5Mahmud) reported
from
Birmingham, England
@SkyUK Just like to say compared to @virginmedia and @bt_uk your customer service is absolutely SHITE!
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tonymartin
(@tonymartin82211) reported
from
Birmingham, England
Shocking telephone customer service from @virginmedia yet again, what a totally rotten organisation😕.
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Leanne
(@hiltonleanne79) reported
from
Birmingham, England
@virginmedia I’m sure you’re really sorry...sorted now without any help from yourselves. I do hope your CEO is aware of how shockingly abysmal your customer service is and I speak from experience.
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Leanne
(@hiltonleanne79) reported
from
Birmingham, England
Does anybody actually work at @virginmedia Customer Services! Have been on hold for over 20 mins on phone and is the second time I’ve had to call, no response on messaging either! Can anyone from @virginmedia assist before I raise this further with CEO @TomMockridgeVM
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Matt Smith
(@MattyladKRO) reported
from
Birmingham, England
@virginmedia If they ring again I will cancel
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baggy
(@_baggyaaron) reported
from
Birmingham, England
@virginmedia fuming. Just been in his for half hour for someone to end the call as soon as they pick up. Awful service
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Sasha Swapp
(@2108blondie) reported
from
Birmingham, England
@virginmedia Used to work for the company know all about rebooting after a fix. Just done *** and TiVo box again whilst still waiting for someone to answer the phone and it still doesn’t work. Absolutely shocking
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Shmonkey Shmonks
(@shmonkeyshmonks) reported
from
Stratford-upon-Avon, England
@ESO_Danny @virginmedia What a quality service!! I must cancel my provider immediately and sign up to Virgin, I've got £45 in my savings account, so happy days 😁
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🐺Wolfish
(@unit_1974) reported
from
Birmingham, England
@virginmedia Bit pointless now. As are you customer service team whenever I call, which is half the reason we cancelled! 😠
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Gary Webber
(@gjw1603) reported
from
Birmingham, England
@virginmedia Price rises, overseas call centers, the time spent on the phone listening to the nausiating voice. Suggest you look at social media and learn about your shocking reputation and customer service. Im out !!
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Mat 🏳️🌈
(@EgglestonMathew) reported
from
Birmingham, England
@virginmedia It’s been an issue since we had it installed . Had 3 engineers visit. Never works at full speed
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Evan Davis
(@EvanD) reported
from
Birmingham, England
@virginmedia It’s only been in the past few weeks that it’s gotten so bad. I was getting updates 2 weeks ago from @EE saying they were doing work in my area, but have heard nothing since. Shame you don’t have wi-fi calling
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Sharon Baker
(@DixeyBaker) reported
from
Birmingham, England
@virginmedia I appreciate your reply and I've done everything - its says no issues in the area but it said that yesterday and there was - I've had wrong service text come thru and all sorts- it's just not good enough
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🐺Wolfish
(@unit_1974) reported
from
Birmingham, England
@_mark13 @virginmedia Their customer service is virtually non existent! We are just money to them.
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🐺Wolfish
(@unit_1974) reported
from
Birmingham, England
@Matey30 @virginmedia Nothing less than I’ve come to expect from them. Service has been so bad which is why we’ve left their tv service. Had to keep the broadband for now due to limitations of other local providers. Now watching freeview…
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Evan Davis
(@EvanD) reported
from
Birmingham, England
@virginmedia I’ll try texting. I only have 1 bar of signal
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Kat
(@mostly_sleepy) reported
@virginmedia I wanted to keep the appointment so I can cancel it on Wednesday if the problem *is* fixed today. If the appointmentwas kept, the "fix" could be tested when 10am comes Mon, Tue, Wed. But the system has cancelled it. This is incredibly frustrating.
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Mark Wright
(@MarkWri65714679) reported
@virginmedia Hi, with a reason to sort out the problem. I then had my TV reduced down to the Mixit package then another email to say my contract was now £73.25. I then rang again to find out why it had gone up to this from £51 and to get a reduced package, finally one of your agents
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Gillian Mitchell
(@GillianKerr17) reported
@virginmedia So like I say it’s not fit for purpose and getting told there’s no complaints department to help and then no one actually helping us and you still take our money how is that correct?
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Gavin
(@gavinrickett) reported
@virginmedia VM failed to set the upgrade to 360. Sent two new remotes which are still not used. Have spoke to two tech engineers. The first was helpful and told me what was wrong. Second wasn’t. Clearly looks like he hasn’t sent the letter out so still paying for a service your not fixing
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Gillian Mitchell
(@GillianKerr17) reported
@virginmedia Yes I mean the tv box, it has already been changed. When we switch our tv on it doesn’t connect and has been like this with both boxes, it isn’t the TV as you can switch the tv on and the fire stick works so the problem is virgin! Also it records series that aren’t even new!
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Punit Goyal
(@PunitGoyal1) reported
@virginmedia Finally able to raise a complaint. Ref no C-210822155. Not sure if the due diligence will be done here. My hopes are very low from @virginmedia @VMSolutions_ An advice to all broadband consumers out there - do not sign long term contract with companies, you will get stuck.
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Kat
(@mostly_sleepy) reported
@virginmedia I also reported this on the support forum and nobody from VM replied. Work was finally undertaken a week last Thurs and Fri (11,12/08) which took all 3 services off for the day on the Thurs and this seemed to do the trick, until now.
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Terri Slade
(@Tezarozaboza) reported
@virginmedia I have called twice this morning to cancel. Both times I have been cut off by the retentions team when being passed through to cancellations!
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Stephen Waite
(@LordTets) reported
@virginmedia Sorry, already had 2 web chats - been offered a deal at £71.25/month and a credit for the last 2 bills but received nothing at all. Was promised a call after the last webchat and not had one - sick of the customer service and false promises
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dyanreighton
(@dyanreighton) reported
@virginmedia I get that. Just slightly confused at the ‘no issues’ part. There is clearly an issue. Working fine / technicians are working in the area / no longer working. Virgin not taking any responsibility and telling my OAP parents their hub isn’t set up right. Shocking.