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Virgin Media

Virgin Media Outage Report in Redditch, Worcestershire, England

Why is my Virgin Media service not working?

No problems detected

If you are having issues, please submit a report below.

The latest reports from users having issues in Redditch come from postal codes B98 and B97 .

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Full Outage Map

Problems in the last 24 hours in Redditch, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Redditch, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  • 56% Internet (56%)
  • 21% Wi-fi (21%)
  • 10% Total Blackout (10%)
  • 8% TV (8%)
  • 4% E-mail (4%)
  • 2% Phone (2%)

Live Outage Map Near Redditch, England

The most recent Virgin Media outage reports came from the following cities: Redditch, Solihull, Halesowen, and Stourbridge.

CityProblem TypeReport Time
Redditch TV 7 days ago
Redditch TV 11 days ago
Redditch TV 11 days ago
Redditch Internet 15 days ago
Solihull Wi-fi 23 days ago
Redditch TV 1 month ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Redditch, England

Latest outage, problems and issue reports in Redditch and nearby locations:

  • 0_ashfield
    navana 💋 matthew 💋 shelby 💋 ewan (@0_ashfield) reported from Stratford-upon-Avon, England

    @virginmedia why is prime not working o the t6 box again. I just purchased a movie and now I can’t watch it !

  • 0_ashfield
    navana 💋 matthew 💋 shelby 💋 ewan (@0_ashfield) reported from Stratford-upon-Avon, England

    We are having a #duvetday with #mrbean unless @virginmedia can help me out with a decent #Christmasfilm

  • shmonkeyshmonks
    Shmonkey Shmonks (@shmonkeyshmonks) reported from Stratford-upon-Avon, England

    @ESO_Danny @virginmedia What a quality service!! I must cancel my provider immediately and sign up to Virgin, I've got £45 in my savings account, so happy days 😁

  • justauto
    just-auto.com (@justauto) reported from Stratford-upon-Avon, England

    Looks like @virginmedia is having a Midlands meltdown. All services off in my street and patchy service at the office.

  • 0_ashfield
    navana 💋 matthew 💋 shelby 💋 ewan (@0_ashfield) reported from Stratford-upon-Avon, England

    Oh for goodness sake. On another #passmearound call with @virginmedia again. #ffs Sort out your customer service - no one knows what they are doing. STILL HOLDING FOR NEXT DEPARTMENT

  • stumccullagh
    Stuart McCullagh (@stumccullagh) reported from Solihull, England

    If my internet goes down again in the next hour @virginmedia I'm voting Labour!!!!!!

  • EvanD
    Evan Davis (@EvanD) reported from Bournville, England

    @virginmedia Yes. I’ve been to that page. Says I have to report to you a total loss of service, yet the page to do that is broken! @Ofcom

  • Jasonhannon85
    Jason Hannon (@Jasonhannon85) reported from Solihull, England

    @virginmedia Hi, no reply, no email, please can I have a complaint number

  • bsamikey
    Mike Donovan (@bsamikey) reported from Solihull, England

    @virginmedia for the second time this evening your broadband has dropped out, yet according to the app there is no issue in my area. This is happening far too frequently. You have previously provided me with insufficient means of making a formal complaint. I'd like it now please

  • _Rachele_
    Rachele 🍷 (@_Rachele_) reported from Redditch, England

    Looool. Virgin Media down again. Go to put our postcode in to see if service is affected in Redditch & apparently it's not a valid postcode. At least for a week every night the internet has gone down for about 20 minutes. Not the end of the world of course but a tad frustrating.

  • fatt_momas
    matt (@fatt_momas) reported from Worcestershire, England

    @virginmedia No I haven’t because there is no clear number for me to call in regards to the issue

  • Mr_PaintPots
    David Wright (@Mr_PaintPots) reported from Solihull, England

    @virginmedia As you can imagine, this has been discussed with many of your team, at length, with no resolution. The response is shambolic. Virgin is seemingly incapable of providing any service whatsoever in our case. Disappointing doesn't cover it, shockingly inept is a start.

  • pasty_pete
    Peter Brocklehurst (@pasty_pete) reported from Solihull, England

    Congratulations virgin media what a bunch of ***** phone them with a problem and they can’t even operate there phone lines and don’t understand how there cable box actually works bell ends

  • clareywilliams
    clare williams (@clareywilliams) reported from Redditch, England

    @virginmedia worst customer service I have ever come across!!! Arrange a call back time....dont bother to call back, then continue to bill me for a contract ended nearly months ago!!!!

  • Bexybexxo
    Bex (@Bexybexxo) reported from Dorridge, England

    Seems to be issues with Virgin Media at my parents #mehhh

  • Jasonhannon85
    Jason Hannon (@Jasonhannon85) reported from Solihull, England

    @virginmedia I can’t believe im saying this again, but no money has come through again after being told it would be in my account in two days (phoned Thursday) time to make a proper complaint

  • Jasonhannon85
    Jason Hannon (@Jasonhannon85) reported from Solihull, England

    @virginmedia Can you send me the number to make a formal complaint please, as this is silly, I’ve had no reply from virgin recycle email and now I can’t get through on the phone

  • Jasonhannon85
    Jason Hannon (@Jasonhannon85) reported from Solihull, England

    @virginmedia Hi I’ve had no email reply and no money sent over! Please can this get sorted ASAP! This is awful customer service!

  • PapaIsZeus
    Μarinos (@PapaIsZeus) reported from Solihull, England

    Virgin media fix up your interbet bruv

  • 0_ashfield
    navana 💋 matthew 💋 shelby 💋 ewan (@0_ashfield) reported from Stratford-upon-Avon, England

    Just got hung up again by the customer retentions team @virginmedia great job your doing

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • Taimoor05435737
    TR7 (@Taimoor05435737) reported

    @virginmedia I have called customer services only to be subjected to patronising responses and smart remarks! Where is the care and customer service???

  • happimess73
    AnneMarie Silbiger Poet (@happimess73) reported

    @Donna__McLean @virginmedia I realise with everyone at home, it's slow but we're not going to receive a discount, are we?

  • mittermayr
    Roman Mittermayr (@mittermayr) reported

    @virginmedia I know all of you here are just trying to do your jobs and I honestly truly hope you will eventually find something nicer than this mess of a company, but at this point, it just needs to be documented. The process-optimisers have created a support disaster. #virginmedia

  • MickyB60443382
    MickyB (@MickyB60443382) reported

    @virginmedia My dad has tried this also. The internet signal always drops and still no one from your company has called about the engineer that was meant to come out to upgrade his boxes. Very disappointing

  • TwitchAsYouWere
    StarShopping Warzone (@TwitchAsYouWere) reported

    @virginmedia i’ve troubleshooted via your website but it says there are no problems. I believe the problem is my jitter, causing online gaming to lag. My jitter is usually anywhere from 7ms to 50ms which isn’t anywhere near good enough for online gaming.

  • crosss216
    Matt Wells (@crosss216) reported

    @virginmedia I am absolutely disgusted with the customer service and misinformation I have been given over my account in the last to days. I can't believe it and can no wait to be leaving, I hardly you Twitter but it feels appropriate to get this out there after thees phone calls

  • kais3rs0ze
    Andrew Glen (@kais3rs0ze) reported

    @virginmedia Can u give me a link to report problems? I can't see where I do this on the website

  • wariovanmorrion
    Wario (@wariovanmorrion) reported

    @virginmedia The thing is I've spent a lot of time giving a detailed explanation of the issue and the complaint email states they have been unable to contact me. Funny that my mobile phone is a virgin number! Can you not simply reference the complaint and they can actually then phone me

  • zahzah_j
    ZJ (@zahzah_j) reported

    @virginmedia Asked for the lady who im speaking to on the phones name & she’s decided instead of answering & having a complaint put forward about her, she’d place me on hold in hopes i’ll cut off.

  • StMichaelSW11
    St Michael's Wandsworth Common (@StMichaelSW11) reported

    We have been trying for months to get @virginmedia to install new broadband. We need it to serve our community through online services. They have failed us time and again. There is no way to talk to a manager. @virginmedia help us do our job please