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Virgin Media

Virgin Media outages and service status in Redditch, England

Why is my Virgin Media service not working?

Problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

The latest reports from users having issues in Redditch come from postal codes B98 and B97 .

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Full Outage Map

Problems in the last 24 hours in Redditch, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Redditch, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

April 8: Problems at Virgin Media

Virgin Media is having issues since 08:40 AM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  • 56% Internet (56%)
  • 21% Wi-fi (21%)
  • 10% Total Blackout (10%)
  • 8% TV (8%)
  • 4% E-mail (4%)
  • 2% Phone (2%)

Live Outage Map Near Redditch, England

The most recent Virgin Media outage reports came from the following cities: Redditch, Solihull, Halesowen, and Stourbridge.

CityProblem TypeReport Time
Redditch Internet 3 days ago
Redditch TV 11 days ago
Redditch TV 15 days ago
Redditch TV 15 days ago
Redditch Internet 19 days ago
Solihull Wi-fi 27 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Redditch, England

Latest outage, problems and issue reports in Redditch and nearby locations:

  • FroggattSimon
    Simon Froggatt (@FroggattSimon) reported from Solihull, England

    @davo1982 @virginmedia Went down in B92 also Fudgy. Up again after 45 mins. Does crash too often

  • Daniel_Gaskarth
    Dan. (@Daniel_Gaskarth) reported from Redditch, England

    @virginmedia any reason why my Wi-fi is down. I’ve reset it twice at the wall and still won’t connect to anything

  • chrisgdack
    Chris Dack (@chrisgdack) reported from Solihull, England

    Experiencing a major @virginmedia outage! Managing a WebEx class via phone 😉 #wontbebbeaten

  • Jasonhannon85
    Jason Hannon (@Jasonhannon85) reported from Solihull, England

    @virginmedia not sure who I’m supposed to be contacting on this but my phone service keeps going in and out is there a problem in Solihull?

  • JayminiDesai
    Jaymini Desai (@JayminiDesai) reported from Solihull, England

    @virginmedia am struggling to get through to anyone at virgin. It’s ridiculous. You have sent my SIM card to my old address and now I can not retrieve it or get in contact with you m. 2 hours on hold to be cut off. Messaged on chat and no response. Help!!!!!

  • WadrupR
    Rob Wadrup (@WadrupR) reported from Solihull, England

    Just watched the @virginmedia advert they must of used a different provider to get there videos posted as your service is diabolical Like I say monies due next week I cancel direct debit and you will respond with a stupid message.

  • Villandrew
    Andrew Horton (@Villandrew) reported from Solihull, England

    @villa19799 @O2 My mrs Is with @O2 and signal and 4G has been horrific lately, I’m on @virginmedia and have had no issues whatsoever .

  • Mossymossy3
    Danny Moss (@Mossymossy3) reported from Solihull, England

    @virginmedia your customer service is the worst I have ever encountered, I have been transferred 9 times and no resolution, utter joke , I will be cancelling all my services with you. What a disgrace

  • WadrupR
    Rob Wadrup (@WadrupR) reported from Solihull, England

    @virginmedia once again your service is shocking. This month alone I’ve lost my connection and tv so many times. I bet you soon be on the phone when I stop my standing order next week

  • Markycot
    Mark Cottrill (@Markycot) reported from Solihull, England

    @virginmedia the internet quality has been appalling today, went down including TV for over an hour earlier and now the speeds down at less than 5mb a second!! Please give reasons and a time for fixing!

  • daveshep1
    Dave Shep (@daveshep1) reported from Solihull, England

    Wow...!! This appears to be B90, B91 & B92 - @virginmedia you need to get this fixed ASAP - this is no doubt human error to cause issues at this scale - either that or you need some help with your network topology - let me know 😉

  • FroggattSimon
    Simon Froggatt (@FroggattSimon) reported from Solihull, England

    @virginmedia Wifi down AGAIN in b92... come on!

  • Susiec64
    SUSAN (@Susiec64) reported from Halesowen, England

    @virginmedia Internet is all over the place today, Halesowen, what's going on. My neighbours are all having same issue.

  • daveshep1
    Dave Shep (@daveshep1) reported from Solihull, England

    @virginmedia Looks like most of the Broadband is down in B91 - not showing on your website but tests and local feedback from friends/family suggests this is across entire B91 postcode - can you please fix ASAP 👍🏻

  • stumccullagh
    Stuart McCullagh (@stumccullagh) reported from Solihull, England

    Have to say your internet & TV have been awful can't get anything again your call centre cut me off after 57 minutes of waiting! @virginmedia

  • 0_ashfield
    navana 💋 matthew 💋 shelby 💋 ewan (@0_ashfield) reported from Stratford-upon-Avon, England

    @virginmedia oh for Christ sakes. Tv not working again. Won’t even pick it up. It’s plugged in correctly (nothing changed but we checked) but my tv is not picking it up at all. All my other stuff works so it’s your issue and your service checker doesn’t help at all!

  • daveshep1
    Dave Shep (@daveshep1) reported from Solihull, England

    @virginmedia @grimegran Bad timing @virginmedia marketing given your Broadband is down across most of Solihull 😔😔

  • troublewithdata
    Will Riley (@troublewithdata) reported from Solihull, England

    @virginmedia You say there’s no issue but our WiFi has been up and down like the flipping Assyrian empire all day. Very cross!!

  • WadrupR
    Rob Wadrup (@WadrupR) reported from Solihull, England

    @virginmedia once again my broadband and tv are not working I’m paying a full package for this and even sky sports with nothing on. How many times this month alone.

  • Uma1r_F1
    Umair Ansari (@Uma1r_F1) reported from Solihull, England

    @virginmedia internet is down in Solihull and apparently across the West Mids...please sort this out ASAP!

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • alexandracoyle
    Alexandra Lloyd (@alexandracoyle) reported

    @virginmedia I have. No answer. I've also tried the online chat function. No reply. Is there someone who can help today? Otherwise I think we have to leave the account closed and switch provider.

  • k_krm99
    Kibria (@k_krm99) reported

    @virginmedia Nope, I called customer services and was told that they have no estimated time at all, I was only told that they would contact me when it’s in stock. This is ridiculous, how can they expect us to be without a connection for weeks on end

  • nrh227
    Nick Henderson (@nrh227) reported

    @virginmedia Yes I'm on the phone now to your customer services now for over an hour, they just engorged all the points we made and kept repeating the same wrong information.

  • k_krm99
    Kibria (@k_krm99) reported

    @virginmedia Broadband was meant to be set up last week Tuesday. Engineer said that there’s a parts shortage, and equipment will be delivered soon. I have heard nothing from VM and have been without broadband for a week. Worst service ever

  • taymetee
    Tayme' tee (@taymetee) reported

    @virginmedia I really, really really am fed up with the shoddy, inconsistent, unreliable broadband service you provide virgin!! The irritating part of it is that you actually believe you deserve what you charge for the M200 fibre broadband service you're supposed to provide me!

  • dj_mather
    David Mather (@dj_mather) reported

    Hi @virginmedia, is there anyone from your quick start team that can help me get my account activated? Having a terrible time trying to get help over the phone. Cheers.

  • CB94_
    Chris Battye (@CB94_) reported

    @virginmedia I don’t have a reference. I was never given one as I was informed “A Manager” would be calling me within 24-48 hours. It has now been 60+ Hours... and I’m still waiting.

  • mikehill090373
    Mike Hill (@mikehill090373) reported

    @virginmedia Just how do we solve a problem when our telephone line doesnt work, you arent able to address our broadband issue online, and you disconnect our calls to your helpline via mobile? 4 disconnects now... #poorcustomerservice

  • j3nnag
    Jenna G (@j3nnag) reported

    @virginmedia Anything that wasn’t 5 white dudes in a row singing about how life is hard or the objectifying women over cheesy Latin backing tracks? Also that number is a bot, it’s placed me in another queue and totally got my request/complaint wrong.... 💪🏽

  • hoopy91
    Steven Gibson (@hoopy91) reported

    @virginmedia The router is too far away so I have to have it WiFi. I've been trying to get the WiFi boosters you sell as I have poor WiFi signal upstairs but the app only let's me get them if there's no signal?