Virgin Media Outage Report in Redditch, Worcestershire, England
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Redditch come from postal codes B98 and B97.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Redditch, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Redditch and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 31: Problems at Virgin Media
Virgin Media is having issues since 07:20 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (8%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Redditch, Worcestershire, England
The most recent Virgin Media outage reports came from the following cities: Birmingham, Redditch, Solihull, Halesowen and Stourbridge.
| City | Problem Type | Report Time |
|---|---|---|
 Birmingham |
Internet | |
| Birmingham |
Internet | |
| Birmingham |
TV | |
| Birmingham |
Internet | |
| Birmingham |
Total Blackout | |
| Birmingham |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Redditch, England
Latest outage, problems and issue reports in Redditch and nearby locations:
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Samantha
(@Sammykins9486) reported
from
Birmingham, England
@virginmedia I suddenly can’t get through to the contact number 0345 454 1111 - why? I rang this multiple times last week but now it is not even ringing. I need to speak about a technical issue which is still not resolved
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Meganaimee
(@MeganAimee12) reported
from
Birmingham, England
@virginmedia Would be helpful if someone replied or answered the phone! I’ve been trying to contact all day from 9am I have no internet in my house and only channel 4 is working! Can somebody contact me instead of is having to contact you and not getting through or the phone put down on us!!!
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Meganaimee
(@MeganAimee12) reported
from
Birmingham, England
@virginmedia your customer service is awful! I’ve been trying to contact since 9am this morning no internet access and I have a child I need to home school from a laptop! Customers for many years and we get no where! AWFUL SERVICE
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Matthew Weaver
(@MattWeav7) reported
from
Halesowen, England
@virginmedia so struggling with WiFi signal dropping out again, fixed couple of days ago via automated check. Now can’t get through on phone how am I supposed to get WiFi working again?
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Mark Baldwin
(@mark_xc) reported
from
Solihull, England
@virginmedia why are not supporting key workers through these challenging times? Both my wife and I are key workers supporting the NHS & the food industry from home yet you fail to fix our Broadband issues for 3 weeks. We can’t work. @piersmorgan @BorisJohnson
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sarah allen
(@sair74) reported
from
Redditch, England
@virginmedia Hi there, I have just dialled 150 but it’s constantly engaged. My grandad is having problems with his tv and I need to get it sorted. A technician came 2 weeks ago but it’s gone back to the original problem, how can I contact you regarding this???
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Griff
(@GriffPlays) reported
from
Birmingham, England
@DonnyCartel @virginmedia You've just gotta keep dialling bro. But move away, 100%. Their customer service is dogshit and their broadband just keeps getting worse and worse 💀
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Mark Baldwin
(@mark_xc) reported
from
Solihull, England
@virginmedia why are you not supporting key workers through these challenging times? Both my wife & I are key workers supporting the NHS & the food industry from home yet you fail to fix our Broadband issues for 3 wks. We can’t work. You just fob us off @piersmorgan @BorisJohnson
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Everso
(@alextom15) reported
from
Solihull, England
@virginmedia is the internet down in B92 of Solihull
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Martin Clarke
(@MartinClarke165) reported
from
Birmingham, England
@virginmedia The text the number you provided has just put me in a loop of BOT replies and still no help from a real person Rubbish #poorcustomerservice #broadband #virginmediadown
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Richie 11 Batch
(@RichieZuLuBatch) reported
from
Birmingham, England
@JasonLanns @virginmedia That’s wat I’m doing moving it I pay for a service u goto sort it Reiss laptop cutting off
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Richie 11 Batch
(@RichieZuLuBatch) reported
from
Birmingham, England
@virginmedia I want it for free it’s not my fault I pay for a service £36 already
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Mohammed Sajad
(@mosajad) reported
from
Birmingham, England
@virginmedia You all chat rubbish. You don't mean anything you say. Your fake apologies has not resolved the issue. You owe us £103.09 whici is our money and now compensation for the 5 months and chasing you made us do.
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Samantha
(@Sammykins9486) reported
from
Birmingham, England
@virginmedia can I get a contact number please which is actually going to lead to someone helping me?all my services are not working, im working from home and now losing wages as I cannot connect to work , this is ridiculous
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sharon Elizabeth Noa
(@SharonNaokes) reported
from
Wythall, England
@virginmedia why send me letters with no contact details on for me to get back to you, put my bill up, yet fail to provide the service I’m paying for! I’ve been trying for 3 weeks to contact you to talk about this! Shall I cancel my contract..yes as soon as I can get through 😤
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Leyton Jordan
(@Leyjay17) reported
from
Birmingham, England
@virginmedia two hours on the phone ..... no wifi ?!?! told to call back in February for the correct booster that we should have already received !?! Absolutely awful and disgusting customer service !!
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RosieGee
(@pixiero79) reported
from
Solihull, England
@virginmedia Trying to work from home with an internet connection regularly dropping out is a nightmare. This is an ongoing problem yet no service fault in my area. I am paying for a service I am not consistently receiving. Been a customer for many years but thinking of moving...
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sharon Elizabeth Noa
(@SharonNaokes) reported
from
Wythall, England
@virginmedia My main issue is that I need to speak to someone!! How do I do that? The line is constantly busy and won’t even put me on hold, the website says I need to speak to someone to deal with my requests! Can you see my problem? It’s appalling.I’m paying for a service I’m not receiving
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Meganaimee
(@MeganAimee12) reported
from
Birmingham, England
@virginmedia I’ve done all this! Still nothing stop making people go on the website when the issue is more! I need somebody to contact me ASAP
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Liane Denton
(@Crazikat2002) reported
from
Birmingham, England
@virginmedia WiFi is down again and even my broadband won’t connect. Seriously Virgin sort this out it is causing me serious issues with my work 😭
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Berry D'Arcy
(@berryjdarcy) reported
@virginmedia can’t get through on your customer service phone lines. Have an intermittent fault. How do I get this sorted?
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bella4001
(@moo2n) reported
@virginmedia @d6lad Virgin Media is terrible they let me down numerous time also they left their wires live and dangerous hanging out my front wall in which they caused early November since made many appointment but they didn’t turn up to fix it Terrible company Calls are answered from India not UK
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lorna mckain
(@lornamckain1) reported
@bankaudits1 @virginmedia Best decision i made years ago. in leaving Virgin media, too costly, rubbish service and crap customer service too.
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Trish
(@TaDaa72) reported
@virginmedia I’m a new customer. Can’t register for online a/c or app - sent from customer service line to SMS then to WhatsApp and told no one can help atm. Will be cancelling my a/c at this rate!
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John Willis
(@JohnWillis1984) reported
@virginmedia No I haven’t been given any reference numbers I’m afraid. I’m happy to talk to a manager about this in detail but I’m fed up on phoning to be promised something that never happens
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kermit10
(@kermit1015) reported
@virginmedia Well obviously this investing in your network is not working judging by the number of tweets about your network not working/dropping, if you offer a top service join OFCOM. They would judge if you offer a top service.
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GM Jordan
(@GM_Jordan) reported
The problem with @virginmedia is lack of customer service. I had one advisor said, your upgrade won't work we need to send you a bit of tech. Next advisor 'Nothing has been ordered, except the 360 remote we sent you last week.' 1/3
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Mark Wilson
(@yellowpearl_uk) reported
@virginmedia Well 2 days ago I was going to get a call back from a manager…twice. Neither of which materialised. 2 days ago I also submitted the web form complaint which has still not been acknowledged in spite of the 48hr SLA….
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Kent food lass
(@kentfoodgirl) reported
@virginmedia Already back on site having identified the external issues and found a solution . Have given accurate info, update & contacts for people who can action issues. They could teach Virgin a few things. Now just have to wait on the connection to happen and hope Fibre was worth it.
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Karen King
(@KarenKi82032048) reported
@virginmedia Checked and engineers working on problem, had changed from when I checked before coming on here. Hopefully working when at home.