Virgin Media Outage Report in Redditch, Worcestershire, England
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The latest reports from users having issues in Redditch come from postal codes B97.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Redditch, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Redditch and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Redditch, Worcestershire, England
The most recent Virgin Media outage reports came from the following cities: Redditch, Birmingham, Solihull, Halesowen and Stourbridge.
| City | Problem Type | Report Time |
|---|---|---|
 Redditch |
Internet | |
| Birmingham |
Internet | |
| Birmingham |
Internet | |
| Birmingham |
Wi-fi | |
| Birmingham |
Internet | |
| Birmingham |
Internet |
Community Discussion
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Virgin Media Issues Reports Near Redditch, England
Latest outage, problems and issue reports in Redditch and nearby locations:
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Adam McDermott
(@admcdermott) reported
from
Dorridge, England
@virginmedia 6 week a ago we lost all service, finally got an appt for yesterday to have cable dug up and reconnected. Engineer rang twice to check contractors had done street work - no. Assured by CS it would be done, it wasn't. Now another 2 weeks! You just don't care!
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🐺Wolfish
(@unit_1974) reported
from
Birmingham, England
@MingSwift The TV service is great but if we can’t rely on our WiFi in a connected home, it’s not worth it. Have made a complaint. If they don’t offer an upgraded hub (which they’ve not before) and compensation/reduced bill (gone up by £14 since Sept), we’ll be gone. @virginmedia
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Bill Bishop
(@ArcanumDesign) reported
from
Halesowen, England
@virginmedia Tom, I already have, and they refused to match the same cost when the introductory offer finishes. You are still over charging me £125 p.a. for being an existing customer. Please have a UK customer manager contact me
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Chris Roberts
(@djchrisr) reported
from
Worcestershire, England
@virginmedia I'm messaging for my mum - their V3 hub 2g radio is not working at all, stopped working last week. Enabling 5g has got it working on their newer devices but service is still very slow. Have tried hard reset, everything, but nothing is getting that 2g signal on
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Mike Hamer
(@Plumberguyuk) reported
from
Birmingham, England
@virginmedia Just had a look at what you've sent, you lot are a real joke, you screw up and then push customer to do all the work and hope they give up, I surggest you find another job far as possible form customers,
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🐺Wolfish
(@unit_1974) reported
from
Birmingham, England
And once again we are unable to use our @virginmedia wifi. When I called customer services today they took nearly 10min to answer, asked the same basic questions repeatedly and then cut me off without even starting to resolve anything! Bloody useless. Issues since May 2018.
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Daniel Sturley
(@ikonic_exposure) reported
from
Birmingham, England
@virginmedia What would really help is a separate sales number to call and to speak with an agent straight away with no ‘system’ to navigate and who understands my disability and can help me to sign up if I want to :~}
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Kerri
(@WestonKerri) reported
from
Birmingham, England
@virginmedia absolute joke !! worst customer service provided ! #whybother
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🐺Wolfish
(@unit_1974) reported
from
Birmingham, England
@squelchuk @MingSwift @virginmedia We have a good box. That took long enough to get upgraded. I would try a superhub3… but I want a signal that gets around the house too, as well as reliability!
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Mike Hamer
(@Plumberguyuk) reported
from
Birmingham, England
@virginmedia I don't think much will happen given virgin's track record but on the plus side you've given lots of material for my delegates on next Saturdays Customer Service module.
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Samantha
(@Sammykins9486) reported
from
Birmingham, England
@virginmedia Tried the chat everyday for the past 5 days and it is not working. Due to recent changes with someone at household moving out I do not need the landline anymore,and wanted to discuss my options as I do not want to pay monthly for a service I am not using
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GTAssociates
(@GTAssociates) reported
from
Redditch, England
@virginmedia 8 conversations to cancel our service and cxl confirmed by virgin. Cancellation first made on 28 Feb. Just received a bill and you have billed for April and May. What a shambles you are! Get your act together now! I have paid final balance & no more is due!
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Mike Hamer
(@Plumberguyuk) reported
from
Birmingham, England
@virginmedia one good thing is I can demonstate in my customer training sessions how not to treat customers, thank you for the material Virgin Braodband
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Mitesh Parmar
(@Mitz__P) reported
from
Solihull, England
@virginmedia why can't I take advantage of the Full House Sports Bundle... So what if I'm a existing customer, you've got me by the ***** anyway with the broadband. May as well just cancel and go elsewhere
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🐺Wolfish
(@unit_1974) reported
from
Birmingham, England
Made a complaint to @virginmedia 10 days ago via their online service with a 7 day anticipated response time and yet have heard nothing since the acknowledgement of my complaint. This basically sums up my experience over the past year of ineffective response to our issues.
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GTAssociates
(@GTAssociates) reported
from
Redditch, England
@virginmedia Media Services,. We have always passed security and never had this issue before!
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Mike Hamer
(@Plumberguyuk) reported
from
Birmingham, England
Virgin Media should be reported to the advertising standards, for lies, what a total load of crap, try getting your customer service telling the truth for a start .
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jen
(@jenkin99) reported
from
Birmingham, England
@virginmedia Ive called you customer service department to be hung up on temwicw, i have sent an email to yourselfs and via resolver had no response. I have a health and safety issue i want resolving
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🐺Wolfish
(@unit_1974) reported
from
Birmingham, England
@virginmedia Broadband issues since May 2018. Multiple calls to customer service with no permanent fix. Last time I called I was asked the same questions repeatedly then cut off. Want a new hub that works and a bill review as it’s gone from £65 to £79 since Sept 2018!
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🐺Wolfish
(@unit_1974) reported
from
Birmingham, England
@CapnKink @virginmedia They don’t even respond when you complain. I haven’t got the patience to keep phoning to get a temporary fix. Just gotta decide which service to switch to and they’re gone.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Clair
(@peregrine795) reported
@SmithySmiling @virginmedia It's been such an arse. They keep passing me from pillar to post and not sorting anything. Worst company ever. Ugh.
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Hood
(@HoodLfg) reported
@virginmedia I assume your service agents aren't actually real people? Have been trying to cancel all day and haven't got anywhere. Is there any way to do it the only thing I am seeing I can do is bringing it up with my bank and getting ready to chargeback.
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LunchboxLogic
(@LunchboxLogicYT) reported
@virginmedia sort your wireless service out. If wired gets priority in a wireless age then that’s messed up. The SuperHub 3 is useless.
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Hannah Mary Alice
(@hanmaryalice) reported
@SaffronStockwe2 @virginmedia This is awful- we are in the same boat! Joined and paid £45 and now proposed bill is DOUBLE THAT! I’ve been on hold for the last half hour, no doubt will be on hold all evening then!
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Dazzerpaleface🇬🇧🇺🇸🏴🏴
(@Dazzer6769) reported
@virginmedia Been trying for over a week to contact customer services....dial 150 cut off diall the 0345 number cut off...I just want to cancel my contract but you make it impossible
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Yetanothersmacct
(@Yetanothersmac1) reported
@virginmedia @virginmedia can you please ask customer service to listen to customers. I chat to save on my £69 package and I’m being pitched a new @virginmedia package that is ONLY for £136
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Ali
(@Ali_94shah) reported
@virginmedia it’s took me 3 days trying get in touch with someone to discuss my account and I’m just about to give up and cancel the account.
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Clair
(@peregrine795) reported
@seand_f @virginmedia I'm having the same issue. What a joke of a company. Just taking people's money without giving a working service and providing poor communication. Pretty sure this is going against contract.
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Kak0337
(@kak03378) reported
@virginmedia Every time all you say is “call us”, “restart it” etc. I have done this 1000 times. It never gets better. And yet you always say “thanks for calling, have a nice day!” But I’m in the same situation! Zero help zero internet.
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Saffron Stockwell
(@SaffronStockwe2) reported
@virginmedia This is totally unacceptable. How can you expect your customers to sit on hold for 30+ minutes waiting to speak to you. The only letter you@will receive is a cancellation. Shame on you - I have been a customer for over 5 years and this is the best you can do?