Virgin Media

Virgin Media Outage Report in Redditch, Worcestershire, England

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The latest reports from users having issues in Redditch come from postal codes B98.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Redditch, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Redditch and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Redditch, Worcestershire, England 12/02/2025 09:50

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (60%)

    Internet (60%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (12%)

    Total Blackout (12%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (1%)

    Phone (1%)

Live Outage Map Near Redditch, Worcestershire, England

The most recent Virgin Media outage reports came from the following cities: Solihull, Birmingham, Redditch and Stourbridge.

Loading map, please wait...
City Problem Type Report Time
United KingdomSolihull TV
United KingdomBirmingham Internet
United KingdomBirmingham Total Blackout
United KingdomBirmingham Phone
United KingdomBirmingham Total Blackout
United KingdomBirmingham Internet

Community Discussion

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Virgin Media Issues Reports Near Redditch, England

Latest outage, problems and issue reports in Redditch and nearby locations:

  • Sammykins9486 Samantha (@Sammykins9486) reported from Birmingham, England

    @virginmedia how can i access online chat? Unhappy with a few things , and trying to get through to you over the phone is never a good result, have better service on the online chat service

  • MutliRaceMan Jean Thierry (@MutliRaceMan) reported from Birmingham, England

    @keith_bloke @virginmedia CS agent hung up on you? The only justification for that is if you used bad language. Otherwise they should be attempting to resolve the issue for you. Is this for your Dad? Mobile providers are universally poor. They consider themselves never in the wrong. I’m with @EE also poor

  • mark_xc Mark Baldwin (@mark_xc) reported from Solihull, England

    @virginmedia your service is worse than ever, no wifi for a week and all you keep saying is it is very complicated and your engineers are trying to fix it

  • SunnyBTC ..."Then They Fight You"... (@SunnyBTC) reported from Birmingham, England

    Anyone else been having internet connectivity issues all day? I'm with virgin media

  • mark_xc Mark Baldwin (@mark_xc) reported from Solihull, England

    @virginmedia It says no known issues but there is one as it is exactly the same problem we have had for a week. We were promised it would be fixed by 09:00 today

  • tomexh1 Tomexh (@tomexh1) reported from Birmingham, England

    @bt_uk worst mistake I made and I am locked in for 2 years, there is no doubt Virginmedia can not be beaten in Birmingham, please let me go back

  • stumccullagh Stuart McCullagh (@stumccullagh) reported from Solihull, England

    Had poor internet for months cut off 90% of the time on hold for hours now a 8.5% price increase @virginmedia

  • mark_xc Mark Baldwin (@mark_xc) reported from Solihull, England

    @virginmedia Promised this would be fixed by 09:00 but it is still broken. Been over a week now.

  • MartinClarke165 Martin Clarke (@MartinClarke165) reported from Birmingham, England

    @virginmedia EVERY DAY my wifi drops. Morning and again in afternoon. My son is online with his teacher and my wife is online on calls. Thanks for the letter of price increase for rubbish service! SORT THIS OUT!#poorcustomerservice #virginmediadown #TeachingOnline

  • stumccullagh Stuart McCullagh (@stumccullagh) reported from Solihull, England

    @virginmedia Had probs for 8 weeks trying to get engineer out! Still taking £96 a month though Poor internet speed Wifi isn't working Spent 3hrs on phone Sat Currently on hold (3rd time today) cut off twice! On demand stopped working

  • amy_brunny Amy (@amy_brunny) reported from Birmingham, England

    @virginmedia your mobile customer service is ****!

  • GriffPlays Griff (@GriffPlays) reported from Birmingham, England

    Streams delayed due to @virginmedia being absolute dog ****.

  • brettellis1982 Brett Ellis (@brettellis1982) reported from Birmingham, England

    @virginmedia have the virgin connect app.... however it will not let me sign in. Have changed password etc and it still says ‘wrong username or password’. Driving me mad!

  • blueghostuk Michael Pritchard (@blueghostuk) reported from Birmingham, England

    @virginmedia I can only await for the service I ordered then... hopeless

  • brettellis1982 Brett Ellis (@brettellis1982) reported from Birmingham, England

    @virginmedia I am signed in on the web and on my virgin app. Will not let me sign in to the connect app

  • HelenAbdullah08 💙 Helen Abdullah 💙 (@HelenAbdullah08) reported from Redditch, England

    @virginmedia We tried the messaging service thank you that didn’t help either. To be honest we are dreading trying to contact you again in the new year to get this sorted another 2 hours on the phone! I would have thought it your responsibility to sort this out but apparently not!

  • HelenAbdullah08 💙 Helen Abdullah 💙 (@HelenAbdullah08) reported from Redditch, England

    @virginmedia Didn’t get a response then told another dept would contact. All we want is the service we are paying for. We need a new v6 box the replacement sent doesn’t work properly(set top box) we cannot use catch up and the picture is intermittently pixilated.

  • stumccullagh Stuart McCullagh (@stumccullagh) reported from Solihull, England

    @virginmedia wifi down yet again B37 area 1 hour on hold cut off again!

  • MartinClarke165 Martin Clarke (@MartinClarke165) reported from Birmingham, England

    @virginmedia Nothing reported. I have a hub 4 your msg says can’t run test on this hub. My service goes down EVERY DAY. I’m fed up with Virgin. Take my money and offer rubbish device.

  • stumccullagh Stuart McCullagh (@stumccullagh) reported from Solihull, England

    @virginmedia I think its our router etc we have poor Internet speed all the time no Internet in certain rooms i actually have better signal with next doors Internet, I've been ringing up for months with no help!

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • STUPOTT77 THE MORRIS MOB (@STUPOTT77) reported

    @virginmedia can you please tell me when your phone lines will allow me to talk to someone. We either have an issue with our hub or we need a range booster. We have carried out all of the tests.

  • Heidi21355239 Heidi (@Heidi21355239) reported

    @virginmedia our internet is shocking. We are really struggling to work and out children can not do their school work. We are not getting anywhere near our usual download speeds. This has been like it for days. We are in SM5 area and neighbours are also having problems.

  • WoollinAdele Adele C W (@WoollinAdele) reported

    @Lint13 @virginmedia Cuts me off before it even rings. Appalling service.

  • amycc74 Whatever Linus (@amycc74) reported

    @virginmedia Yes but not Virgin mob hence reluctance to use it and receive excessive charges. Last week, 45 mins, no answer, disconnected, charged 30p p/m. Obvs if this wasn’t the experience, I’d give it another shot. Anything to escape this dire service.

  • MJPH15 Mark (@MJPH15) reported

    @virginmedia @Ofcom OMG can't believe how bad Virgin Media customer service really is. Still trying to cancel my broadband connection after a few days. Have now made complaints to virgin and OFCOM.

  • Jessica47426260 Jessica Reynolds (@Jessica47426260) reported

    @virginmedia I don’t understand how a communications company cannot provide the service customers are paying for. BT have no problem answering. Such a shame to lose longstanding loyal customers.

  • kharran Kharinak MMA (@kharran) reported

    @virginmedia after managing to pass security I'm not asked the right question department number 3. On this call for 1hour 40 mins still waiting #worstservice #whatajoke loyalty means nothing when u say u need to cancel, life happens people sell their houses!

  • NiallTaylor Niall (@NiallTaylor) reported

    @virginmedia Is there anybody that I can speak to that can actually resolve my issue? This is seriously becoming a joke, over a month and a half I’ve been asking for my issue to be sorted.

  • hop_87 🌈 Hopj 🌈 (@hop_87) reported

    @virginmedia Just wondering if the service is down in Swansea? As there is no signal on the TV

  • ZacRicketts1 Zac Ricketts (@ZacRicketts1) reported

    @FrimponOnline @virginmedia Try havin @SkyUK... its bad everyday