Virgin Media Outage Report in Redditch, Worcestershire, England
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Redditch come from postal codes B97.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Redditch, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Redditch and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 02: Problems at Virgin Media
Virgin Media is having issues since 01:40 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Redditch, Worcestershire, England
The most recent Virgin Media outage reports came from the following cities: Birmingham, Halesowen, Stourbridge, Redditch, Solihull and Cradley Heath.
| City | Problem Type | Report Time |
|---|---|---|
 Birmingham |
Wi-fi | |
| Birmingham |
Internet | |
| Birmingham |
Internet | |
| Birmingham |
TV | |
| Birmingham |
||
| Birmingham |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Redditch, England
Latest outage, problems and issue reports in Redditch and nearby locations:
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James Kerr
(@james_h_kerr) reported
from
Studley, England
@KRIPTO99 @virginmedia I’m currently surveying my village on our local Facebook group. Loads of people having the same issue, but nothing coming up as a ‘known network issue’. I agree - it’s making working from home challenging.
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Chad Masters
(@chadlymasterson) reported
from
Birmingham, England
@virginmedia Superhub 3.0 , it has been giving me grief for years, and had dns / ip resolving issues and so many others. All fixed with a hard reset, don’t wanna be resetting my router constantly
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Shannon Johnson
(@shannxnj) reported
from
Birmingham, England
Tried to submit a complaint form to get in touch as your team have been so slow in responding. How can I get this resolved? @virginmedia
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Chris Jones
(@Jonesy2310) reported
from
Birmingham, England
@virginmedia It was an issue other people i. The area also on @virginmedia as well. Your initial troubleshooting script to question my connection speaks volumes though
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Tricia
(@Tricia__Winspur) reported
from
Birmingham, England
Hi @virginmedia any issues I B14 as my Internet is not working. I've done diagnostic tests etc & it reports no issues. My Hub has been flashing green for an hour, the Internet kicks in & then drops out again. I am a home worker and have lost an hours working time so far. Help.
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JohnB
(@JohnBroadbent3) reported
from
Birmingham, England
@virginmedia another taste of shocking service from VM Internet down costing us big money on the phone for over an hour and then cut us off.
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Chad Masters
(@chadlymasterson) reported
from
Birmingham, England
@virginmedia @m1kewh1te83 Well you see i have asked multiple times for a replacement HUB and told i was not allowed a HUB 4 unless i bought your 1Gbps service. Now why would i buy that if your current services are down regularly and wont replace my hub? Twice in the same week it has been down!!
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Roy Kyffin
(@RoyKyffin) reported
from
Birmingham, England
@virginmedia Nokia 2.3 isn't on the drop-down box
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Evan Davis
(@EvanD) reported
from
Birmingham, England
@ThreeUKSupport hi. My mobile number starts with 07305. It originally was issued by @virginmedia. I’ve had some companies try to call me (including the landline where I work) saying calls to this number can’t be connected or the number isn’t available. Is there an easy fix?
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Roy Kyffin
(@RoyKyffin) reported
from
Birmingham, England
@virginmedia Hi web page not working when IMEI put in and confirm button selected. Nothing happens.
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David Ian Harris
(@davidiharris) reported
from
Birmingham, England
@virginmedia who can I speak to about your shambolic customer service!!!??? 💩
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King Of Ink Land ®
(@king_body_art) reported
from
Birmingham, England
@shannonkeatingx @virginmedia Guessing you tweeted them after there closing hours. Ring them up make an official complaint this is an error that many fall short off. Plus you have the option of switching. @richardbranson name dragged through mud with these telecoms business
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Chad Masters
(@chadlymasterson) reported
from
Birmingham, England
@virginmedia so how many times do i need to contact customer support about my router to be eligible for a new one ?
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Roy Kyffin
(@RoyKyffin) reported
from
Birmingham, England
@virginmedia Hi, why does my 4g signal drop to H when I have or use voice call? Never used to happen when you were tied in with EE. Internet settings are correct. Thanks
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Adwoa Agyeiwaa
(@tweet_estaa) reported
from
Birmingham, England
@virginmedia That’s not what my issue is. WHY IS THE INTERNET SO INCONSISTENT??? - and threatening to charge a £240 to cancel the contract for wifi that does work is very poor customer service!
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Steven 'STIG' Jones
(@stevejones88) reported
from
Birmingham, England
@virginmedia after 3.5hrs on the phone to your teams in every country from around the world today with horrendous customer service, can I get a phone number for a manager or complaints department in ENGLAND. Already filed complaint with communications ombudsman for Ofcom.
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JohnB
(@JohnBroadbent3) reported
from
Birmingham, England
@virginmedia @vmbusiness What's the betting VM blame covid for pathetic support
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Adwoa Agyeiwaa
(@tweet_estaa) reported
from
Birmingham, England
@virginmedia I’ve been having issues with my wifi since I got it last year and now we’ve been talked into getting a “pod” for an extra £5 p/m only for the guy to say it still doesn’t guarantee wifi speed. Whatever you lot are smoking please quit.
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Andrew Jones
(@andyjuk) reported
from
Solihull, England
@virginmedia can I request someone from your UK customer services makes contact with me being as I feel like one of your Indian agents has lied to me and another has accused me of trying it on.
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Tara-Louise Swann
(@SwannTara) reported
from
Birmingham, England
@virginmedia for 3 days now after 9pm internet keeps dropping, keep having to reset the hub 4 in the last hour it has occurred 4 times, run tests no issues in the area apparently yet on local fb group loads of people having same issue in B24 Birmingham !
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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eva ☺︎︎ fan
(@buzzybuswelI) reported
anyone else’s virgin media down ??
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leon
(@leonavfcj) reported
@virginmedia any chance a customer can be contacted 😡
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James Barnes
(@JamesDeanBarnes) reported
@virginmedia I’m so very disappointed, my services were installed yesterday.... but I have been unable to use the service due to a broken fibre connector, I was told this issue would be rectified by 1pm today.... still not fixed and customer service just keep telling me to wait😡
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Kane
(@kanegoswell) reported
Virgin media is a joke, website never works and you wait an hour to talk to someone, for them to hang up on you
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James Turner
(@JamesTu15218502) reported
@virginmedia Same complaint as I tweeted you yesterday and the day before that and a couple weeks before that. I had technician come out to fit my services and he made an utter and complete hack of it, as shown in the pictures in my complaint form and from my previous tweets.
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Gary Dunn
(@teletweet52) reported
@virginmedia I’d like to leave Virgin Media but unfortunately for me your customer services are unavailable by either email or telephone.
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Sadé
(@SadeAduNot) reported
@virginmedia I've been trying to call since Sat, it immediately says "right now all our team are busy, call back later". It doesn't even ring or give me the option to stay in line. I've tried text too &got auto response saying WIFI issues can't be solved via text. HELLP!! I'm WFH
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Ross Jackson
(@R_iJackson) reported
@virginmedia please, please, please tell me what I need to do to stop having to call to report problems with my broadband? It seems I’m calling every 2 weeks. If possible could someone get in contact with me please as it seems no one is answering the phones today at Virgin Media.
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Teddy Watson
(@teddywatson123) reported
@virginmedia Doesn't help anyone when they are trying to get in touch with you when the live chat doesn't work, fones are too busy to even put you in a queue tho .
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Kristie Fay
(@KristieFay) reported
@virginmedia how do I cancel when your phone lines don’t ring as you’re too busy to take any calls? Thanks