Virgin Media Outage Report in Redditch, Worcestershire, England
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The latest reports from users having issues in Redditch come from postal codes B97.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Redditch, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Redditch and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (20%)
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Total Blackout (11%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Redditch, Worcestershire, England
The most recent Virgin Media outage reports came from the following cities: Birmingham, Stourbridge, Redditch, Solihull, Cradley Heath and Halesowen.
| City | Problem Type | Report Time |
|---|---|---|
 Birmingham |
Internet | |
| Stourbridge |
Internet | |
| Birmingham |
Internet | |
| Birmingham |
Internet | |
| Birmingham |
Internet | |
| Birmingham |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Redditch, England
Latest outage, problems and issue reports in Redditch and nearby locations:
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Mark Cottrill
(@Markycot) reported
from
Solihull, England
I can’t get because Hub 3 doesn’t support it, poor quality control, worse customer service @virginmedia I want it sorted today!!
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Jean Thierry 💙
(@MutliRaceMan) reported
from
Birmingham, England
@virginmedia My daughter had to make 2 phone calls to your customer service department to resolve a problem with her new TV box in November last year. She was almost 2 hours on the phone & then an engineer visit solved the problem. Engineer admitted the setup instructions were at fault.
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Jean Thierry 💙
(@MutliRaceMan) reported
from
Birmingham, England
@virginmedia It was a five minute fix, but she lost one month of TV access as a result. She’s a nurse so arranging a daytime appointment took a while because of her work patterns. It’s her first home of her own and I felt she had been treated in a less than respectable manner.
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Mark Cottrill
(@Markycot) reported
from
Solihull, England
@virginmedia Absolutely atrocious customer service! Waited for my Hub 4 to arrive as we are now paying for highest broadband, it arrives and has wrong power cable inside, phoned to sort, on hold for 20 mins then speak to someone who has IT issues and has put us on 40 mins hold!
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David Byrne
(@dbyrne2112) reported
from
Birmingham, England
@virginmedia The issue is happening on the app so it looks like it’s duplicated the laptop using chrome 4 times. 3 of those need removing which I can’t do
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chris dagnall
(@DagnallChris) reported
from
Birmingham, England
@virginmedia my wifi is constantly going down, it's happened 4 times today, so frustration. Why do I pay £74 pound a month for this service!? Really thinking of switching to @SkyUK
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Mark Cottrill
(@Markycot) reported
from
Solihull, England
And now you have been offline for over half a day with your website still saying there is no known issue?! I want to make an official complaint to both @virginmedia and @Ofcom , Your service is appalling and your customer service even worse.
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victoria nicholson
(@bicovico) reported
from
Solihull, England
@virginmedia shocking service again today
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byron parsons
(@byronparsons05) reported
from
Solihull, England
@virginmedia can you help! Or be the useless internet provider you have been for ages!!!!!! No ******* internet is 12!!!!!! ******* joke
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rayofsunshine 💙
(@lestatsmum) reported
from
Halesowen, England
@virginmedia do you have a number or email so I cancel mobile insurance?
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Martin Clarke
(@MartinClarke165) reported
from
Birmingham, England
@virginmedia No service still. Outrageous. No customer support. Online mths all day. Great advert for Virgin. The most reliable broadband provider #poorservice
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Jean Thierry 💙
(@MutliRaceMan) reported
from
Birmingham, England
@davesumnersmith @virginmedia I have realised that talking to Twitter teams is of limited value. The responses are scripted and when they’re painted into a corner, they just stop responding. Customer Service has become a contradiction in terms. My daughter has had similar experiences with Virgin Media.
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David H-T 🏳️🌈🇪🇺🇳🇴🏴
(@psicorps2000) reported
from
Solihull, England
Anybody in B37 with a @virginmedia box having problems with their boxes rebooting? Ours has done it twice without warning this evening.
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Andrew Grove
(@henry_1664) reported
from
Birmingham, England
Can anyone tell me how you get @virginmedia to respond to and deal with complaints? I am at the end of my tether with them! I have raised 4 complaints now and they have unsatisfactorily responded to 1 which I called back about to keep the complaint open only for them to close...
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Mark Cottrill
(@Markycot) reported
from
Solihull, England
@virginmedia Just phoned, spent 35 minutes on hold, call answered, questions asked, checks being carried out.......... Phone gets put down!!! Do you expect me to call again for the same atrocious service?? @virginmedia @BBCWatchdog
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Alex Bann
(@alex_bann) reported
from
Birmingham, England
@virginmedia Can anyone help please? New V6 box has been broken for about a month and have tried to call to get fixed/replaced but to no avail.
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Adam
(@adam_jordan112) reported
from
Birmingham, England
@virginmedia I’m absolutely disgusted with the mobile messaging chat. I have been trying since 11:30am to speak to an advisor and still not getting anywhere. I’d now like to cancel my new order as I am disgusted with the customer service for a new mobile customer!!!
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Roy Kyffin
(@RoyKyffin) reported
from
Birmingham, England
@virginmedia why has my mobile signal strength dropped now Virgin Mobile is piggybacking off Vodafone? Used to be full strength when you used EE.
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Nickins
(@ninsull) reported
from
Solihull, England
@virginmedia how can you spend nearly an hour on two phones to report a problem with no one picking up. Yet ask me if il refer you. @next stop I’m cancelling my contract.
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Adam
(@adam_jordan112) reported
from
Birmingham, England
@virginmedia has your mobile online order website gone down? It keeps telling me to message or ring to order?
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Copas82
(@Copas82) reported
@virginmedia The service is apparently down in my area, that's all it says.
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Me on the Hill (in the surround) 🌇
(@cbradbee) reported
@virginmedia On all devices. Hub is V6. Just a white light. Apparently we have been told it's a network issue confirmed by phonecall. That was last Monday. Have had no updates.
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Miriam
(@mimms1013) reported
@virginmedia It didn't need resolving because no new contract had been assigned. However, one automatically appears on my online account, saying I'm in contract with you. It can't be legal to issue me with a dated contract which you acknowledge is not in place. 1/2
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andreinavargas
(@AndreinaVargas) reported
@virginmedia As you can see not even connecting directly to the router. Since last week I've been having this issue and I'm seeing lots of people complaining about this on twitter so its not just me. Can you please explain what is going on?
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Jade Bassett
(@missjade_taylor) reported
@virginmedia is everyone’s broadband down today? My Wi-fi is not working and from looking on your Twitter very few people’s is! Is it likely to be fixed tomorrow?
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Lewis
(@Lewis31m) reported
@virginmedia I also tried calling, but don’t think the person I was talking to really understood the issue despite describing it to them multiple times, you’re support is really bad.
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Nicola Sheehan
(@NicolaSheehan) reported
@virginmedia is there issues with certain channels on virgin TV tonight and last night. Half the channels on my TV have stopped working 2 nights in a row. Thanks
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Copas82
(@Copas82) reported
@virginmedia Broadband down, currently waiting for chat and have been for the last 30 mins.
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bean
(@beansandwaffles) reported
Please please help, I can’t afford to be paying so much for this bill for such a bad service and neither an my mum who’s in her 70’s! You’ve basically cut her off from everything this month, first her tv, now WiFi. @VirginMediaIE #virginmedia
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Charlie
(@monk_charlie) reported
@virginmedia Our house pays for fibre 200 but two of the rooms in the house don't get a reliable signal at all and considering we pay £37 a month I would've thought it should work