Virgin Media Outage Report in Redditch, Worcestershire, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Redditch, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Redditch and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (20%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Redditch, Worcestershire, England
The most recent Virgin Media outage reports came from the following cities: Birmingham, Solihull, Cradley Heath, Redditch and Halesowen.
| City | Problem Type | Report Time |
|---|---|---|
 Birmingham |
Wi-fi | |
| Birmingham |
Wi-fi | |
| Birmingham |
Internet | |
| Birmingham |
Internet | |
| Birmingham |
Internet | |
| Birmingham |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Redditch, England
Latest outage, problems and issue reports in Redditch and nearby locations:
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Alex Bann
(@alex_bann) reported
from
Birmingham, England
@virginmedia New V6 box (less than a month old) alternates between flashing red & white lights. Tried to reset using your help guide - still not working. How do I sort this out? #childreninthehouse
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Stuart McCullagh
(@stumccullagh) reported
from
Solihull, England
@virginmedia I think its our router etc we have poor Internet speed all the time no Internet in certain rooms i actually have better signal with next doors Internet, I've been ringing up for months with no help!
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💙 Helen Abdullah 💙
(@HelenAbdullah08) reported
from
Redditch, England
@virginmedia We tried the messaging service thank you that didn’t help either. To be honest we are dreading trying to contact you again in the new year to get this sorted another 2 hours on the phone! I would have thought it your responsibility to sort this out but apparently not!
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edowards
(@AnnaavfcEdwards) reported
from
Birmingham, England
No sound on my TV for 4 days, tried all the usual re boots and resets, countless calls to virgin on hold for over an hr only to be cut off, am now waiting for a callback off them that probably won’t come, disgraceful service,can anyone help @virginmedia
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Dean Kavanagh
(@dean_kavanagh) reported
from
Solihull, England
@barbs_paul @EE Up there with @virginmedia, horrendous service for existing customers!
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Michael Pritchard
(@blueghostuk) reported
from
Birmingham, England
@virginmedia I can only await for the service I ordered then... hopeless
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Brett Ellis
(@brettellis1982) reported
from
Birmingham, England
@virginmedia I am signed in on the web and on my virgin app. Will not let me sign in to the connect app
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Alex Lowe
(@alexlowe95) reported
from
Birmingham, England
@virginmedia I’m trying to watch virgin tv through Firefox on my Amazon fire stick, but I keep getting an error message ‘sign in failed’ although it doesn’t even give me the option to enter an email address to attempt to sign in?
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Andy
(@a_Muss60) reported
from
Solihull, England
@virginmedia 😱 a 100mb internet, TV and phone service that works.
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Tricia
(@Tricia__Winspur) reported
from
Birmingham, England
@virginmedia Parents experiencing continual issues with their Virgin services... have tried contacting Virgin for over month and continually on hold. Now on hold again and this issue needs to be resolved. Elderly parents and no mobile. Any help as this is disgusting service!!
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edowards
(@AnnaavfcEdwards) reported
from
Birmingham, England
@virginmedia Still no help for her she’s now back at work tomorrow and not home till 6.30 pm just not good enough !!
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💙 Helen Abdullah 💙
(@HelenAbdullah08) reported
from
Redditch, England
@virginmedia Didn’t get a response then told another dept would contact. All we want is the service we are paying for. We need a new v6 box the replacement sent doesn’t work properly(set top box) we cannot use catch up and the picture is intermittently pixilated.
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Brett Ellis
(@brettellis1982) reported
from
Birmingham, England
@virginmedia have the virgin connect app.... however it will not let me sign in. Have changed password etc and it still says ‘wrong username or password’. Driving me mad!
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💙 Helen Abdullah 💙
(@HelenAbdullah08) reported
from
Redditch, England
@virginmedia Sadly no. we admitted defeat, we were on hold for 1hr 50 mins. Got through the next day, the equipment sent does not work properly now have been advised to call after the new year to chase it again. We are paying for a service we aren’t receiving this is really disappointing
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Matt Smith
(@MattyladKRO) reported
from
Birmingham, England
@virginmedia I hung on for 45 mins then you hung up ....disgusting customer service tell me why I shouldn’t just cancel and go elsewhere after suing you for breach of contract
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Stuart McCullagh
(@stumccullagh) reported
from
Solihull, England
@virginmedia wifi down yet again B37 area 1 hour on hold cut off again!
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Jeff Roach
(@roachie1969) reported
from
Solihull, England
@virginmedia what are the customer service hours at the moment?
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Samantha
(@Sammykins9486) reported
from
Birmingham, England
@virginmedia how can i access online chat? Unhappy with a few things , and trying to get through to you over the phone is never a good result, have better service on the online chat service
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Ade1701
(@Ade1701) reported
from
Dorridge, England
@virginmedia Why is it your call centres and your web chat give no answer for hours on end, and your website constantly falls over returning error messages.... “Whoops! Something went wrong!” Your customer service is a joke!
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Jean Thierry
(@MutliRaceMan) reported
from
Birmingham, England
@keith_bloke @virginmedia CS agent hung up on you? The only justification for that is if you used bad language. Otherwise they should be attempting to resolve the issue for you. Is this for your Dad? Mobile providers are universally poor. They consider themselves never in the wrong. I’m with @EE also poor
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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InmyeyesMk2
(@InmyeyesM) reported
@celticghirl_bee @virginmedia Bee i think they are the best of a bad lot tbh phone up and threaten to leave .
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Simon
(@ST81) reported
@virginmedia It lasted over three hours, and not for the first time either but first 2hr+ in a while. No reason why the service status checker was not working while service status said everything was fine.
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tamzin
(@tamzinalisha) reported
@virginmedia I did that, waited for an hour with no response. Said response would take up to 4 hours but I’ll get a reply. Just checked again and it’s got rid of my chat window so I have to start again. PLEASE just help me contact someone
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Shift, Lift and Sift (Diet, Iron, Info)
(@SaulPeb) reported
@virginmedia @LozzaFox That's a worryingly ignorant tweet. That's not how the internet works - we don't each have our own 'Internet'! We have individual connections to the internet. Maybe this lies at the heart of the issue? How widespread is this misunderstanding throughout your firm?
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Paul Danton
(@triplex77) reported
@itsme_gfc @virginmedia @LozzaFox I don't know what you expect them to say, we in lockdown no one coming out to fix it , most working from home. I can't wait to get shot of virgin. No point moaning about it change your provider
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Dave 'White Knight' White
(@myjacketishuge) reported
@virginmedia @LozzaFox I was a virgin customer back at the end of the '00s bro they were great then, I guess they've really gone downhill, shame. Ricky to the B should never have sold the business.
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Emma K
(@Serem) reported
And now their contact centre staff seem to think it’s ok to hang up on us! @virginmedia
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Thomas
(@GhostTeamUK2020) reported
So @virginmedia SUCK again first sending people out to collect £5 routers not #COVID safe ! Then no WIFI at all , now since this morning 150 has an engaged tone , all for a price rise ! Glad to be leaving but take your crap inc wires :) #virginmediadown #VirginMedia
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Fat Tony
(@CapoTonySalerno) reported
@LozzaFox Virgin Media up to its usual shenanigans I see. Customer service is their thang, don't cha know. They're lucky I loathe - and I mean ******* LOATHE - Sky and its fellating of BLM or @virginmedia would be another customer down 😠
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Jennyffer
(@Jennyff45805734) reported
I had the most horrible experience with Virgin Media. I DO NOT recommend their services! I used to pay for my broadband by Direct Debit; asked them to close my account but they didn't and continued charging me even though I didn't use their services. No contact either