Virgin Media

Virgin Media Outage Report in Redditch, Worcestershire, England

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The latest reports from users having issues in Redditch come from postal codes B98.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Redditch, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Redditch and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Redditch, Worcestershire, England 12/05/2025 00:40

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (60%)

    Internet (60%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (12%)

    Total Blackout (12%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Redditch, Worcestershire, England

The most recent Virgin Media outage reports came from the following cities: Birmingham, Solihull, Redditch and Stourbridge.

Loading map, please wait...
City Problem Type Report Time
United KingdomBirmingham Internet
United KingdomBirmingham Internet
United KingdomBirmingham Internet
United KingdomBirmingham Internet
United KingdomBirmingham E-mail
United KingdomBirmingham Wi-fi

Community Discussion

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Virgin Media Issues Reports Near Redditch, England

Latest outage, problems and issue reports in Redditch and nearby locations:

  • Ade1701 Ade1701 (@Ade1701) reported from Dorridge, England

    @virginmedia After a couple more wasted hours and speaking to two more useless, rude and incompetent call centre operatives your customer retention team actually listened. Might help if ALL your call centres were UK based and had some compassion.

  • stumccullagh Stuart McCullagh (@stumccullagh) reported from Solihull, England

    @virginmedia Internet down yet again!!!!! Awful customer service yet again!!!

  • stumccullagh Stuart McCullagh (@stumccullagh) reported from Solihull, England

    Only 3 months until i can get rid of @virginmedia awful internet even worse customer service!

  • Stanton_J John Stanton (@Stanton_J) reported from Solihull, England

    @virginmedia help required, #customerexperience #badcustomerservice waiting for a call back since 1pm yesterday, Six times complained about the issue in last year each time told it will be sorted and it isn’t.... Do you want this customer or do you want to lose another to @skytv

  • David_Preece David_Preece (@David_Preece) reported from Birmingham, England

    @virginmedia Yet again my internet is down, just had half service for 2 months and it worked for 10 days now gone again... yet you still take full payment out my bank, I see this a theft...

  • Jod_69 Jo (@Jod_69) reported from Birmingham, England

    @virginmedia Broadband down again today 4th time this week. Really will have to rethink providers

  • jadedurnallx jade💓 (@jadedurnallx) reported from Birmingham, England

    @virginmedia are absolutely useless. Have over 100 properties with Virgin Media Broadband, and you’d think they’d attempt to fix issues and keep our future custom. Safe to say we’re looking for another supplier if there are any recommendations...

  • bjwgorman Ben Gorman (@bjwgorman) reported from Solihull, England

    @virginmedia Always but it makes no difference. There have been issues where I live since the start of lockdown. I have made a complaint but it’s gone no where.

  • K45TRO EA (@K45TRO) reported from Birmingham, England

    @virginmedia why is your broadband so awful?

  • Neil_Churchard Neil Churchard (@Neil_Churchard) reported from Solihull, England

    Wow just had the worst customer service from @virginmedia can’t say I’ll be staying a loyal customer at this rate 😤

  • Ade1701 Ade1701 (@Ade1701) reported from Dorridge, England

    @virginmedia After more than FOUR HOURS on the phone I eventually got someone competent from billing to confirm I am eligible for one free booster and someone else to talk me through fixing the security issue. You seriously need to prioritise vulnerable customers!

  • bicovico victoria nicholson (@bicovico) reported from Solihull, England

    @virginmedia I pay £22 for sky sports - asked for it to be removed and the price has only gone down £13 . How is that right, fair or legal ?

  • lorna_conway Doonie (@lorna_conway) reported from Redditch, England

    @virginmedia Friday I booked an engineer as the WiFi on our hub keeps dropping. At the same time I upgraded my package. This includes tech help. Since Friday I've had no WiFi. I tried website chat but got dropped I've tried calling but was waiting too long. I'm getting bored!

  • Jod_69 Jo (@Jod_69) reported from Birmingham, England

    @virginmedia Yep just says problem in my area. Not helpful and is getting to be a pain tbh

  • Ade1701 Ade1701 (@Ade1701) reported from Dorridge, England

    @virginmedia Does anyone at Virginmedia ever actually answer phones? Calling from my parent’s number, supposed to be listed as vulnerable/priority. No answer for over 40 minutes! The hold music is torture, and zero indication of how long the queue is! Your customer service sucks!

  • TheRamblingElf Richard (@TheRamblingElf) reported from Birmingham, England

    @AksTailor @virginmedia When I had some issues like that I haggled a month or two of free Internet from Virgin until the issue was resolved. Convincing them to do that took an infuriating number of phone calls but it was a satisfactory outcome, I've stuck with them.

  • Ade1701 Ade1701 (@Ade1701) reported from Dorridge, England

    @virginmedia Waited over an hour on hold only to be hung up on by an extremely rude call centre operative after explaining I’m trying to administer my father’s account as he’s just died! @virginmedia you disgust me!

  • Jod_69 Jo (@Jod_69) reported from Birmingham, England

    @virginmedia As per last message it says problem in area. It’s back working now (see time of initial mail). 4th time this week it’s been down for prolonged periods of time. Not good

  • lorna_conway Doonie (@lorna_conway) reported from Redditch, England

    @virginmedia It's not an issues according to the site. It's working on wired connections. I'll be looking for compensation after this. If the costomer tells you there's a problem then take their word they're the ones paying you, why would they spend money other than to get what they pay for.

  • simkins_tracey Tracey Simkins (@simkins_tracey) reported from Halesowen, England

    @virginmedia I am a new customer who was supposed to be installed yesterday, only to be told that they couldn’t do the job. I am now without any TV and broadband unable to work due to this.I am left without any contact & waiting for another he for c/services to answer!! 😡 Help!

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • PrettyPolley Helen Polley (@PrettyPolley) reported

    @virginmedia This is my whole point. I couldn't get through to anyone who could or would cancel my account. There are no notes because I couldn't get that far.

  • Brucie1986 Anthony Bruce (@Brucie1986) reported

    If I don't receive a call from anyone at @virginmedia today then my previous service provider @SkyUK have offered me a great deal to return and I'll be taking them up on it and will advise anyone thinking of using you in the future to think twice! Terrible customer service.

  • EugenesDIYDen Eugene Brennan (@EugenesDIYDen) reported

    @VirginMediaIE @EmmaP46714206 @virginmedia No, because I need to connect to my TV. I don't have HDMI connectivity on mobile devices and casting is slow and laggy.

  • JoshuafrancisH joshuafrancishughes (@JoshuafrancisH) reported

    @virginmedia you service is atrocious cant go a couple weeks without your service being down or having issues and you have a check to charge £120 and then put the price up 🤬🤬

  • PrettyPolley Helen Polley (@PrettyPolley) reported

    @virginmedia It was so easy to sign up as a customer online. I didn't have to speak to one person. Now I needed to leave, I had to speak to dozens of people, and resort to social media and tagging your CEO to get somewhere. I worked CS for years, I cannot imagine providing the service you do.

  • EugenesDIYDen Eugene Brennan (@EugenesDIYDen) reported

    @VirginMediaIE @EmmaP46714206 @virginmedia I did but it didn't resolve the problem.

  • OhThisBloodyPC Oh This Bloody Computer (@OhThisBloodyPC) reported

    @virginmedia Please can you tell me how you can help me, without actually knowing names, addresses and post codes, details of which it would be foolish to share online.

  • OhThisBloodyPC Oh This Bloody Computer (@OhThisBloodyPC) reported

    @virginmedia It's not a new sale. It's an adjustment to an existing sale. it's disappointing that your company doesn't have the dexterity to make a minor adjustment to the package, given that it claims to be a flexible, customer-centric world class communicator.

  • SharonM25518475 Sharon MacDonald (@SharonM25518475) reported

    @virginmedia is there a problem in the Falkirk area?

  • Jas5ii Jassi Singh Panesar (@Jas5ii) reported

    @virginmedia Hi BG yes I have devices connected to the hub which are also not working. The status has been showing that someone is in the area working on things but that’s the same message all night till now so that’s not really true is it?