Virgin Media outages and service status in Redditch, England

Problems in the last 24 hours in Redditch, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Redditch, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Redditch, England

The most recent Virgin Media outage reports came from the following cities: Stourbridge, Redditch, Solihull, Henley in Arden, Bromsgrove, and Halesowen.

City	Problem Type	Report Time
Stourbridge	TV	2 days ago
Redditch	Internet	5 days ago
Redditch	Internet	6 days ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Redditch, England

Latest outage, problems and issue reports in Redditch and nearby locations:

• 
  Jeff Roach (@roachie1969) reported 1 second ago from Solihull, England

  @virginmedia what are the customer service hours at the moment?

• 
  💙 Helen Abdullah 💙 (@HelenAbdullah08) reported 2 minutes ago from Redditch, England

  @virginmedia We tried the messaging service thank you that didn’t help either. To be honest we are dreading trying to contact you again in the new year to get this sorted another 2 hours on the phone! I would have thought it your responsibility to sort this out but apparently not!

• 
  Ade1701 (@Ade1701) reported 9 minutes ago from Dorridge, England

  @virginmedia Does anyone at Virginmedia ever actually answer phones? Calling from my parent’s number, supposed to be listed as vulnerable/priority. No answer for over 40 minutes! The hold music is torture, and zero indication of how long the queue is! Your customer service sucks!

• 
  Mark Baldwin (@mark_xc) reported 9 minutes ago from Solihull, England

  @virginmedia It says no known issues but there is one as it is exactly the same problem we have had for a week. We were promised it would be fixed by 09:00 today

• 
  Roger Leitch (@notdodgy) reported 11 minutes ago from Solihull, England

  @virginmedia No estimated time. "It's a complex problem". In other words its a network fault not a line fault. Why isn't the number you shared available on your website? The service checker is useless in this scenario. The website says it's working when it isn't.

• 
  Roger Leitch (@notdodgy) reported 17 minutes ago from Solihull, England

  @virginmedia You only pay out for a total loss of service. So it can be unusable but still limping along and you won't pay out. Personally I am hoping for another provider to get around to rolling out fibre in my area.

• 
  Stuart McCullagh (@stumccullagh) reported 18 minutes ago from Solihull, England

  Had poor internet for months cut off 90% of the time on hold for hours now a 8.5% price increase @virginmedia

• 
  Neil Simpson (@nippa77) reported 22 minutes ago from Headless Cross, England

  @Mtr95 @virginmedia I’ve had the same…so frustrating…just total lack of service regularly…if I had a choice of fibre providers here I’d ditch this shambles in a heartbeat

• 
  victoria nicholson (@bicovico) reported 27 minutes ago from Solihull, England

  @virginmedia I pay £22 for sky sports - asked for it to be removed and the price has only gone down £13 . How is that right, fair or legal ?

• 
  rayofsunshine 💙 (@lestatsmum) reported 30 minutes ago from Halesowen, England

  @virginmedia do you have a number or email so I cancel mobile insurance?

• 
  Andrew Tatton 🔰 #GlazersOut 🔰 (@adtatton) reported 35 minutes ago from Wythall, England

  @virginmedia poor doesn’t come anywhere near the description needed for the service you provide for a long term customer who simply needs the OLD Superhub 2ac router replacing. I simply need a replacement sent quickly but must wait for an engineer on Tuesday 4th January.

• 
  Frugalista (@frugalista1) reported 38 minutes ago from Dorridge, England

  @virginmedia Typical Virgin Media response. Passing me on. Not actually solving the problem. I will never come back to @virginmedia and will advise all my friends never to think of using you.

• 
  Steve Deery (@SteveDeery) reported 40 minutes ago from Solihull, England

  @virginmedia any chance we could have one day (just one day) where your broadband stays online? Down for an hour in B90

• 
  Stuart McCullagh (@stumccullagh) reported 40 minutes ago from Solihull, England

  @virginmedia Yes i have , i cant get through to anyone as i was advised to go on the ap, ive requested a new password still waiting! I wanted to leave because of these problems was talked into having adeal as long(as I've stressed) the wifi was sorted even now writing this im using my phone

• 
  Mark Cottrill (@Markycot) reported 45 minutes ago from Solihull, England

  @virginmedia Absolutely atrocious customer service! Waited for my Hub 4 to arrive as we are now paying for highest broadband, it arrives and has wrong power cable inside, phoned to sort, on hold for 20 mins then speak to someone who has IT issues and has put us on 40 mins hold!

• 
  Sundeep Nijran (@Nijran1973) reported 47 minutes ago from Solihull, England

  @virginmedia tried to cancel this service for 9 months , changing me for something that’s not connected and now want more more to disconnect. Worst broadband provider!!!

• 
  Roger Leitch (@notdodgy) reported 48 minutes ago from Solihull, England

  @virginmedia Broadband connection and WiFi are stable but connectivity is intermittent-keeps losing connection every few minutes for 30 seconds. This is a network fault but I cannot find an option to report it. B90 1LB

• 
  Mark Cottrill (@Markycot) reported 51 minutes ago from Solihull, England

  And now you have been offline for over half a day with your website still saying there is no known issue?! I want to make an official complaint to both @virginmedia and @Ofcom , Your service is appalling and your customer service even worse.

• 
  Stuart McCullagh (@stumccullagh) reported 57 minutes ago from Solihull, England

  @Ofcom can I complain about @virginmedia to yourselves? Had no TV service for nearly a month with no help.

• 
  Evan Davis (@EvanD) reported 57 minutes ago from Solihull, England

  @virginmedia Just called your offshore call centre regarding my internet connection. I’m having the same issues as I had when I got a £154 credit from you. /1

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  KB (@kadenbatt) reported 4 minutes ago

  @virginmedia Internet issue in our area for over 24 hours now and absolutely nothing done to change it. Pay all that money a month for no reason just a scam

• 
  Pazuzu (@Craig_Higgins) reported 6 minutes ago

  Hey @virginmedia we've recently just renegotiated our internet with yourselves after the price became completely unaffordable but based on the news Ofcom has found you guilty of deliberately mishandling customer calls, was this an unwise move?

• 
  Jags Arthurson (@JagsArthurson) reported 15 minutes ago

  When @virginmedia tells you to update your Tivo Box to the latest version, DON'T DO IT! It is truly RUBBISH There is not one single thing about it that is not WORSE than the previous version. So bad that I will be leaving Virgin as soon as I can

• 
  Dr Elaine Rust (@elainerust) reported 20 minutes ago

  @virginmedia despite your £28 million fine for preventing the switching process, I find you are doing this to me. So much for resolving the issues and reviewing your processes. You’ve cancelled my request TWICE. This has to stop. @Ofcom

• 
  James Washington (@Rei_Never) reported 23 minutes ago

  @Stsantek @virginmedia This is mental. When I moved house, over a decade ago now, they were upfront with the contract. However, they did indeed massively screw up - cancelled the DD for the new contract, left the old one in place, I was still paying for the old service. Took 6 months to fix.

• 
  Kingofsalemsdaughter (@salemsdaughters) reported 24 minutes ago

  Mishandling calls isnt reserved for virgin media but the NHS and all their staff members. I received a long awaited call from 111 regarding my toddler. Id like to note its very late and he is now asleep. Before id even said hello after answering the phone call she rudely asked if i can hear her not even saying hello herself. That was an indication the rest of the call was going to be pointless. WTF?

• 
  Flossie Smith (@LostPigeonPost) reported 25 minutes ago

  @Stsantek @virginmedia I can’t wait to leave Virgin but my husband can’t face the thought of having to ditch his Blue Yonder email address. It took me a week to switch mine and I will never say another good eord about Virgin again. It’s beyond hideous.

• 
  Opeyemi Daniel (@DinaGlyphs) reported 25 minutes ago

  @Stsantek @virginmedia Newsflash, @EE is also ridiculous with shady contracts. I hope you never get to cross hairs with them.

• 
  Dan Worley (@worleyyy) reported 26 minutes ago

  @Ofcom @virginmedia I am glad to see you get your come uppence. Im still trying to leave you after a full year of terrible low speeds. Trying to force me into paying a leaving fee of £400 even though you do not provide a proper service. @Ofcom what do I do??? I'm fed up of poor service.

• 
  Rob Stokes (@RobStokes1965) reported 27 minutes ago

  @Ofcom I was diagnosed with leukemia in August 2023 I had to stop work so I had no money @virginmedia would not allow me to cancel my subscription but no compensation for me where is all the money going