Virgin Media outages and service status in Redditch, England
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Full Outage Map
- Virgin Media generated 0 outage signals in the last 24 hours around Redditch, including 0 direct reports.
- The most common problems reported in this area mention Wi-fi, Internet, and Total Blackout.
- Wi-fi (43%)
- Internet (29%)
- Total Blackout (14%)
- TV (14%)
The latest reports from users having issues in Redditch come from postal codes B98 .
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Problems in the last 24 hours in Redditch, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Redditch, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
September 5: Problems at Virgin Media
Virgin Media is having issues since 11:00 AM GMT. Are you also affected? Leave a message in the comments section!
Live Outage Map Near Redditch, England
The most recent Virgin Media outage reports came from the following cities: Redditch, Bromsgrove, Solihull, Halesowen, and Stourbridge.
| City | Problem Type | Report Time |
|---|---|---|
 Redditch
|
Wi-fi | 12 days ago |
Community Discussion
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Virgin Media Issues Reports Near Redditch, England
Latest outage, problems and issue reports in Redditch and nearby locations:
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Mark Cottrill (@Markycot) reported from Solihull, England@virginmedia Absolutely atrocious customer service! Waited for my Hub 4 to arrive as we are now paying for highest broadband, it arrives and has wrong power cable inside, phoned to sort, on hold for 20 mins then speak to someone who has IT issues and has put us on 40 mins hold!
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Stuart McCullagh (@stumccullagh) reported from Solihull, England@IanMurphy111 @virginmedia Been with them since Telewest I don’t know why I stay false promises poor service
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Ade1701 (@Ade1701) reported from Dorridge, England@virginmedia After more than FOUR HOURS on the phone I eventually got someone competent from billing to confirm I am eligible for one free booster and someone else to talk me through fixing the security issue. You seriously need to prioritise vulnerable customers!
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Ade1701 (@Ade1701) reported from Dorridge, England@virginmedia Still on bloody hold! Can somebody in the Virgin Media call centre please pick up the damn phones!!! What the Hell are vulnerable, elderly customers supposed to do?!
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Everso (@alextom15) reported from Solihull, England@virginmedia is the internet down in B92 of Solihull
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Mark Baldwin (@mark_xc) reported from Solihull, England@virginmedia your service is worse than ever, no wifi for a week and all you keep saying is it is very complicated and your engineers are trying to fix it
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𝕔𝕙𝕒𝕣𝕝𝕠𝕥𝕥𝕖🧸 (@charlwalden) reported from Halesowen, England@virginmedia how am I supposed to book an engineer? There are issues with the quick start installation I have and need an engineer to set it up for me
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David Charlton (@David_Charlton1) reported from Stratford-upon-Avon, England@virginmedia quite upset at the lack of any customer service I'm receiving. I've been a customer for over a decade, and you can't be bothered to contact me about my complaints! Will certainly be shopping around when my contract is up.
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💙 Helen Abdullah 💙 (@HelenAbdullah08) reported from Redditch, England@virginmedia We tried the messaging service thank you that didn’t help either. To be honest we are dreading trying to contact you again in the new year to get this sorted another 2 hours on the phone! I would have thought it your responsibility to sort this out but apparently not!
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Stuart McCullagh (@stumccullagh) reported from Solihull, England@virginmedia Had probs for 8 weeks trying to get engineer out! Still taking £96 a month though Poor internet speed Wifi isn't working Spent 3hrs on phone Sat Currently on hold (3rd time today) cut off twice! On demand stopped working
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victoria nicholson (@bicovico) reported from Solihull, England@virginmedia shocking service again today
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Roger Leitch (@notdodgy) reported from Solihull, England@virginmedia Your system sent me a satisfaction survey. Needed to complete it using mobile broadband because my virgin broadband doesn't actually work, but is apparently working enough to not qualify as being out of service.
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Mark Cottrill (@Markycot) reported from Solihull, EnglandI can’t get because Hub 3 doesn’t support it, poor quality control, worse customer service @virginmedia I want it sorted today!!
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John Stanton (@Stanton_J) reported from Solihull, England@virginmedia help required, #customerexperience #badcustomerservice waiting for a call back since 1pm yesterday, Six times complained about the issue in last year each time told it will be sorted and it isn’t.... Do you want this customer or do you want to lose another to @skytv
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R Joberns (@rjoberns) reported from Halesowen, England@virginmedia service status checker ……… nope, That’s not working either
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Steve Deery (@SteveDeery) reported from Solihull, England@virginmedia Internet down in B90 4? No service for last 30mins
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Neil Churchard (@Neil_Churchard) reported from Solihull, EnglandWow just had the worst customer service from @virginmedia can’t say I’ll be staying a loyal customer at this rate 😤
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💙 Helen Abdullah 💙 (@HelenAbdullah08) reported from Redditch, England@virginmedia Didn’t get a response then told another dept would contact. All we want is the service we are paying for. We need a new v6 box the replacement sent doesn’t work properly(set top box) we cannot use catch up and the picture is intermittently pixilated.
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Ade1701 (@Ade1701) reported from Dorridge, England@virginmedia Waited over an hour on hold only to be hung up on by an extremely rude call centre operative after explaining I’m trying to administer my father’s account as he’s just died! @virginmedia you disgust me!
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victoria nicholson (@bicovico) reported from Solihull, England@virginmedia I pay £22 for sky sports - asked for it to be removed and the price has only gone down £13 . How is that right, fair or legal ?
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Paddy Sweeney (@PaddySw99745534) reported@virginmedia @pholmes38 Repeatedly sent messages/emails explaining the issues. You don’t appear to know what you are doing. Awful customer service. Paddy Sweeney
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Martyn Lucas (@Martyn_Lucas) reported@virginmedia @iainsymac Really poor update! You need to get rid of it
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🏴 Simon Forsyth 🏴 (@superbairn) reported@virginmedia are you trying to call ref my complaint. I believe I am trying to be scammed by people claiming to be from Virgin.
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Darren (Dazza) (@scouse9000) reported@CheekyVic @virginmedia Yes I would totally agree with that! I had to get in touch with one of the directors to sort my account out! She waved the massive bill if I dropped my complaint!! We had closed the account 5 months before that! Shocking customer service!!
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BirchillsBoy (@BirchillsBoy) reportedIt's later this month I can put my notice in with Virgin Media. £40 a month for just broadband is too much. Speed is fast and the service has been good, but I am now running a 5G router alongside from Three at £11 a month rising to £22 next year. Similar speeds. Financial decision.
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Dr Peter Dilworth 💙 #Woke #GTTO 😷 Blue Tick👀 (@PeterDilworth1) reported@virginmedia please help these people out. You are now aware of the situation and are not providing the service you are being paid for.
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Andy Cave (@Andycave) reported@virginmedia @virginmedia And how am I supposed to check that link with my Internet still down?
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Magnolia’s Art (@Magnoli23215778) reported@virginmedia As I have an engineer coming out on average every 6wks for last 18months, am now wanting to leave them. Saying I’ve to pay £1300 to get out of my remaining 14months contract. Anyone else having issues? Incompetent lot!
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Martin (@lionking2014) reported@LPXIOP They say VOIP is more reliable than the the old PTSN network... Gonna be using my @virginmedia Broadband which goes down more often than the telephone so don't see how it will be!????
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meg (@MeganJuliaaa_) reported“we are working hard to restore services as soon as possible” can’t wait to have no tv or internet for the whole weekend thanks virgin media for yet more shocking service