Virgin Media

Virgin Media Outage Report in Redditch, Worcestershire, England

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The latest reports from users having issues in Redditch come from postal codes B98.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Redditch, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Redditch and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Redditch, Worcestershire, England 12/05/2025 21:35

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (60%)

    Internet (60%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (12%)

    Total Blackout (12%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Redditch, Worcestershire, England

The most recent Virgin Media outage reports came from the following cities: Birmingham, Solihull, Redditch and Stourbridge.

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City Problem Type Report Time
United KingdomBirmingham Internet
United KingdomBirmingham Internet
United KingdomBirmingham Internet
United KingdomBirmingham Internet
United KingdomBirmingham Internet
United KingdomBirmingham Internet

Community Discussion

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Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Redditch, England

Latest outage, problems and issue reports in Redditch and nearby locations:

  • acroline Caroline Durbin (@acroline) reported from Birmingham, England

    @virginmedia utterly appalling customer service once again. 15 minutes on hold to cancel a contract miss-sold to me.

  • notdodgy Roger Leitch (@notdodgy) reported from Solihull, England

    @virginmedia Your website now shows: Network issues might be affecting TV and broadband services at the moment. Our engineer is working to fix the problem. Broadband is working again...

  • hiltonleanne79 Leanne (@hiltonleanne79) reported from Birmingham, England

    @virginmedia I’m sure you’re really sorry...sorted now without any help from yourselves. I do hope your CEO is aware of how shockingly abysmal your customer service is and I speak from experience.

  • markshawnwo mark shaw (@markshawnwo) reported from Birmingham, England

    @virginmedia internet down in Birmingham checked with reported issues and not known anything else reported it

  • gjw1603 Gary Webber (@gjw1603) reported from Birmingham, England

    @virginmedia Price rises, overseas call centers, the time spent on the phone listening to the nausiating voice. Suggest you look at social media and learn about your shocking reputation and customer service. Im out !!

  • 2108blondie Sasha Swapp (@2108blondie) reported from Birmingham, England

    @virginmedia Used to work for the company know all about rebooting after a fix. Just done *** and TiVo box again whilst still waiting for someone to answer the phone and it still doesn’t work. Absolutely shocking

  • hiltonleanne79 Leanne (@hiltonleanne79) reported from Birmingham, England

    Does anybody actually work at @virginmedia Customer Services! Have been on hold for over 20 mins on phone and is the second time I’ve had to call, no response on messaging either! Can anyone from @virginmedia assist before I raise this further with CEO @TomMockridgeVM

  • unit_1974 🐺Wolfish (@unit_1974) reported from Birmingham, England

    @BankerJase @virginmedia I’ve yet to deal with a Virgin Media team that provide decent customer service. Which is why I’ve given up on TV/Telephone. Broadband will only last if they maintain a service.

  • bevvyxo_ ✨ Hannah ✨ (@bevvyxo_) reported from Solihull, England

    Spent 45 mins on the phone to @virginmedia to agree a new contract. I didn’t receive the confirmation email as agreed so rang up to check only to be hold there was no record of it and they couldn’t honour it. 10/10 customer service there 🙄

  • unit_1974 🐺Wolfish (@unit_1974) reported from Birmingham, England

    @ChrisScottBtn I’m fed up of this process year on year with an ongoing problematic service. Three complaints, two left unanswered. And then the onus is on you to chase! I cannot be bothered with them anymore. That’s the level customer service I’ve come to expect from @virginmedia now.

  • acroline Caroline Durbin (@acroline) reported from Birmingham, England

    @virginmedia Nonsense. If you valued me as a customer I would not have gone through 3 months of unanswered calls and when I did speak to staff- accusations of lying. Check your records before cut and pasting bland replies.

  • scgough §↯mØn (@scgough) reported from Birmingham, England

    Anyone else experiencing DNS issues for certain sites. UK based. I’m getting unresolved errors via virgin media net but ok via mobile data. #dns #networking

  • unit_1974 🐺Wolfish (@unit_1974) reported from Birmingham, England

    @Poxo01 We have been battling rising costs and poor service with @virginmedia for years. Have argued down the contract repeatedly due to issues. Just got the internet and home control stable again and then get another price increase letter. Fed up with them.

  • tonymartin82211 tonymartin (@tonymartin82211) reported from Birmingham, England

    @virginmedia up to their scams again and when you get through all the button pressing on the phone and are past from one to another then when you start asking questions they hang up .

  • EvanD Evan Davis (@EvanD) reported from Birmingham, England

    @virginmedia It’s only been in the past few weeks that it’s gotten so bad. I was getting updates 2 weeks ago from @EE saying they were doing work in my area, but have heard nothing since. Shame you don’t have wi-fi calling

  • Kal_Ajimal Kal Ajimal (@Kal_Ajimal) reported from Solihull, England

    How hard is it to report a problem to my landline telephone @virginmedia totally ridiculous been on hold 30 minutes

  • notdodgy Roger Leitch (@notdodgy) reported from Solihull, England

    @virginmedia Tried the text service. No response. So in the unlikely event of an engineer visit later, at least I tried.

  • carl_morgan3 carl morgan (@carl_morgan3) reported from Solihull, England

    @virginmedia is there an issue with services in the B90 area. Cheers

  • EvanD Evan Davis (@EvanD) reported from Birmingham, England

    @virginmedia I’ll try texting. I only have 1 bar of signal

  • corbettcollins Ash Corbett-Collins (@corbettcollins) reported from Birmingham, England

    @gaz112 @virginmedia That'll be the same @virginmedia that sends passwords out by post, complete with other sign in information. They're pretty much a joke at this point.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • RicOnTheTyne Ric T (@RicOnTheTyne) reported

    @virginmedia I have two mobile phones with you guys on contract and neither can get a signal right now in Dover? Is there an outage in the Dover area right now?

  • Rose88352164 Rose (@Rose88352164) reported

    @virginmedia Please please help, I've done that and I can't speak to a real person. This is really affecting my job. Can you please give me an estimated date when it will be fixed?

  • GrahamP84993234 Graham Patterson (@GrahamP84993234) reported

    @virginmedia Tried signing in but coming up as bad request. If I tried a new password how would I receive confirmation as can't get on emails

  • dollynoocat Dollynoocat (@dollynoocat) reported

    @virginmedia tbh the service is horrendous. gave up even trying to get into status page. seems to be working now. end of my tether with your service

  • BaggerZen AIM Barracuda (@BaggerZen) reported

    @virginmedia On the wifi, we don’t use anything cabled. It’s normally bombproof, two kids streaming YouTube on their tablets etc and never misses a beat but lately has been intermittently slow / unavailable

  • BidC1 Bid (@BidC1) reported

    Hi - for weeks now have been unable to sign in to my Virgin Media email account. Every single time I am asked to 'try again in an hour' and the contact page 'Oops - doesn’t exist'. I have to pay £38.50/mth, and yet am unable to contact anybody - pretty disgraceful

  • CheleChele10 michele 💙 (@CheleChele10) reported

    Am I the only person who regrets moving from @SkyHelpTeam to @virginmedia ?? Poor customer service and have over charged me and taking weeks to resolve issue

  • zodie74 Zoe Stewart 👑 (@zodie74) reported

    @virginmedia can you please tell me when all these “improvements “to our service are going to take?! Nearly every day now we have lost WiFi ! It’s getting ridiculous now.

  • f0resttemple Drew (@f0resttemple) reported

    @virginmedia do i need to wait for BT & Openreach to sort out this omnishambles, or can i explore service provision with you independently?

  • MJWPhotoUK MJW Photography📷🎥 (@MJWPhotoUK) reported

    @virginmedia are there issues with Broadband in the SS12 postcode. Having intermittent dropouts. Trying to work from home.