Virgin Media Outage Report in Redditch, Worcestershire, England
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The latest reports from users having issues in Redditch come from postal codes B98.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Redditch, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Redditch and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (15%)
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Total Blackout (11%)
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TV (8%)
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E-mail (6%)
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Phone (3%)
Live Outage Map Near Redditch, Worcestershire, England
The most recent Virgin Media outage reports came from the following cities: Birmingham, Solihull, Redditch, Stourbridge, Cradley Heath, Bromsgrove and Halesowen.
| City | Problem Type | Report Time |
|---|---|---|
 Birmingham |
TV | |
| Birmingham |
Total Blackout | |
| Birmingham |
Internet | |
| Birmingham |
Internet | |
| Birmingham |
Internet | |
| Birmingham |
Wi-fi |
Community Discussion
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Virgin Media Issues Reports Near Redditch, England
Latest outage, problems and issue reports in Redditch and nearby locations:
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Neil Churchard
(@Neil_Churchard) reported
from
Solihull, England
Wow just had the worst customer service from @virginmedia can’t say I’ll be staying a loyal customer at this rate 😤
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Doonie
(@lorna_conway) reported
from
Redditch, England
@virginmedia Friday I booked an engineer as the WiFi on our hub keeps dropping. At the same time I upgraded my package. This includes tech help. Since Friday I've had no WiFi. I tried website chat but got dropped I've tried calling but was waiting too long. I'm getting bored!
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Ade1701
(@Ade1701) reported
from
Dorridge, England
@virginmedia Does anyone at Virginmedia ever actually answer phones? Calling from my parent’s number, supposed to be listed as vulnerable/priority. No answer for over 40 minutes! The hold music is torture, and zero indication of how long the queue is! Your customer service sucks!
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Ben Gorman
(@bjwgorman) reported
from
Solihull, England
@virginmedia Always but it makes no difference. There have been issues where I live since the start of lockdown. I have made a complaint but it’s gone no where.
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edowards
(@AnnaavfcEdwards) reported
from
Birmingham, England
No sound on my TV for 4 days, tried all the usual re boots and resets, countless calls to virgin on hold for over an hr only to be cut off, am now waiting for a callback off them that probably won’t come, disgraceful service,can anyone help @virginmedia
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Ade1701
(@Ade1701) reported
from
Dorridge, England
@virginmedia Why is it your call centres and your web chat give no answer for hours on end, and your website constantly falls over returning error messages.... “Whoops! Something went wrong!” Your customer service is a joke!
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victoria nicholson
(@bicovico) reported
from
Solihull, England
@virginmedia I pay £22 for sky sports - asked for it to be removed and the price has only gone down £13 . How is that right, fair or legal ?
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edowards
(@AnnaavfcEdwards) reported
from
Birmingham, England
@virginmedia Still no help for her she’s now back at work tomorrow and not home till 6.30 pm just not good enough !!
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Stuart McCullagh
(@stumccullagh) reported
from
Solihull, England
@virginmedia Internet down yet again!!!!! Awful customer service yet again!!!
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Tracey Simkins
(@simkins_tracey) reported
from
Halesowen, England
@virginmedia I am a new customer who was supposed to be installed yesterday, only to be told that they couldn’t do the job. I am now without any TV and broadband unable to work due to this.I am left without any contact & waiting for another he for c/services to answer!! 😡 Help!
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Matt Smith
(@MattyladKRO) reported
from
Birmingham, England
@virginmedia That service is useless it makes up things that isn’t the question I ask
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Doonie
(@lorna_conway) reported
from
Redditch, England
@virginmedia It's not an issues according to the site. It's working on wired connections. I'll be looking for compensation after this. If the costomer tells you there's a problem then take their word they're the ones paying you, why would they spend money other than to get what they pay for.
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Matt Smith
(@MattyladKRO) reported
from
Birmingham, England
@virginmedia I hung on for 45 mins then you hung up ....disgusting customer service tell me why I shouldn’t just cancel and go elsewhere after suing you for breach of contract
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John Stanton
(@Stanton_J) reported
from
Solihull, England
@virginmedia help required, #customerexperience #badcustomerservice waiting for a call back since 1pm yesterday, Six times complained about the issue in last year each time told it will be sorted and it isn’t.... Do you want this customer or do you want to lose another to @skytv
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Tricia
(@Tricia__Winspur) reported
from
Birmingham, England
@virginmedia Parents experiencing continual issues with their Virgin services... have tried contacting Virgin for over month and continually on hold. Now on hold again and this issue needs to be resolved. Elderly parents and no mobile. Any help as this is disgusting service!!
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Jeff Roach
(@roachie1969) reported
from
Solihull, England
@virginmedia what are the customer service hours at the moment?
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Ade1701
(@Ade1701) reported
from
Dorridge, England
@virginmedia After a couple more wasted hours and speaking to two more useless, rude and incompetent call centre operatives your customer retention team actually listened. Might help if ALL your call centres were UK based and had some compassion.
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Omar Qureshi
(@omarqureshi) reported
from
Birmingham, England
@Mattplaysgames7 @virginmedia Looks like the Erdington area is down
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Ade1701
(@Ade1701) reported
from
Dorridge, England
@virginmedia Waited over an hour on hold only to be hung up on by an extremely rude call centre operative after explaining I’m trying to administer my father’s account as he’s just died! @virginmedia you disgust me!
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Alex Lowe
(@alexlowe95) reported
from
Birmingham, England
@virginmedia I’m trying to watch virgin tv through Firefox on my Amazon fire stick, but I keep getting an error message ‘sign in failed’ although it doesn’t even give me the option to enter an email address to attempt to sign in?
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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The IT Hedgehog
(@The_IT_Hedgehog) reported
@virginmedia Yes, both TV boxes. Apps/Catch-up/On Demand all went at the same time that the outage started at around 10.30 this morning. Apps/Catch-up/On Demand have not come back - and seems to be the same for a number of people on here.
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Jenzie
(@jenziedolly) reported
@82LiamC82 @virginmedia Found from another thread (it worked) :Go on to TV guide all channels then scroll down to Amazon prime channel and click the red button it will take you to it
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Steve 😷
(@_Steve_Clarke_) reported
@Rabby81671440 @VespaPX12570 @virginmedia No, it’s an outage…
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Kayakmoose
(@KayakmooseF) reported
@colingillespie5 @tomk0s @virginmedia How many staff do you think they have. No doubt you have been continuously trying the phone line dispite being well aware of an ongoing problem. Believe it or not and this may be a shock to you but VM has more customers than call center staff.
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Rabby
(@Rabby81671440) reported
@_Steve_Clarke_ @VespaPX12570 @virginmedia It's outage outrage
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SILVERTRON ™️ #silversqueeze
(@SilverBack2021) reported
@virginmedia why is your internet so ******* ****.
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Natalie Ogden
(@Natalie95324035) reported
What **** service I’m paying full Wack for @virginmedia while my toddler is off seriously ill I’ve had no tv all day with out any notification or warnings!!!! **** service! Appalling!
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PL84
(@DeviousPL) reported
@virginmedia An issue now? Or for the last few years?
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Sarah Aizlewood 🦄🦄
(@saraht7002) reported
@virginmedia Still not working properly, total joke today
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betarice
(@bernardtrice) reported
@Mike_J_Bradley @virginmedia @sue_ambler Customer service is rubbish