Virgin Media Outage Report in Redditch, Worcestershire, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Redditch come from postal codes B97.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Redditch, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Redditch and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 18: Problems at Virgin Media
Virgin Media is having issues since 08:20 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (22%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Redditch, Worcestershire, England
The most recent Virgin Media outage reports came from the following cities: Birmingham, Solihull, Redditch, Halesowen and Stourbridge.
| City | Problem Type | Report Time |
|---|---|---|
 Birmingham |
Internet | |
| Birmingham |
Wi-fi | |
| Birmingham |
Wi-fi | |
| Birmingham |
Phone | |
| Birmingham |
Internet | |
| Birmingham |
Total Blackout |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Redditch, England
Latest outage, problems and issue reports in Redditch and nearby locations:
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edowards
(@AnnaavfcEdwards) reported
from
Birmingham, England
No sound on my TV for 4 days, tried all the usual re boots and resets, countless calls to virgin on hold for over an hr only to be cut off, am now waiting for a callback off them that probably won’t come, disgraceful service,can anyone help @virginmedia
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Matt Smith
(@MattyladKRO) reported
from
Birmingham, England
@virginmedia I hung on for 45 mins then you hung up ....disgusting customer service tell me why I shouldn’t just cancel and go elsewhere after suing you for breach of contract
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Ade1701
(@Ade1701) reported
from
Dorridge, England
@virginmedia Waited over an hour on hold only to be hung up on by an extremely rude call centre operative after explaining I’m trying to administer my father’s account as he’s just died! @virginmedia you disgust me!
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Andy
(@a_Muss60) reported
from
Solihull, England
@virginmedia 😱 a 100mb internet, TV and phone service that works.
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Jeff Roach
(@roachie1969) reported
from
Solihull, England
@virginmedia what are the customer service hours at the moment?
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💙 Helen Abdullah 💙
(@HelenAbdullah08) reported
from
Redditch, England
@virginmedia We tried the messaging service thank you that didn’t help either. To be honest we are dreading trying to contact you again in the new year to get this sorted another 2 hours on the phone! I would have thought it your responsibility to sort this out but apparently not!
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Matt Smith
(@MattyladKRO) reported
from
Birmingham, England
@virginmedia That service is useless it makes up things that isn’t the question I ask
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Stuart McCullagh
(@stumccullagh) reported
from
Solihull, England
@virginmedia wifi down yet again B37 area 1 hour on hold cut off again!
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Omar Qureshi
(@omarqureshi) reported
from
Birmingham, England
@Mattplaysgames7 @virginmedia Looks like the Erdington area is down
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Ade1701
(@Ade1701) reported
from
Dorridge, England
@virginmedia After a couple more wasted hours and speaking to two more useless, rude and incompetent call centre operatives your customer retention team actually listened. Might help if ALL your call centres were UK based and had some compassion.
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Tricia
(@Tricia__Winspur) reported
from
Birmingham, England
@virginmedia Parents experiencing continual issues with their Virgin services... have tried contacting Virgin for over month and continually on hold. Now on hold again and this issue needs to be resolved. Elderly parents and no mobile. Any help as this is disgusting service!!
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victoria nicholson
(@bicovico) reported
from
Solihull, England
@virginmedia I pay £22 for sky sports - asked for it to be removed and the price has only gone down £13 . How is that right, fair or legal ?
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edowards
(@AnnaavfcEdwards) reported
from
Birmingham, England
@virginmedia Still no help for her she’s now back at work tomorrow and not home till 6.30 pm just not good enough !!
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💙 Helen Abdullah 💙
(@HelenAbdullah08) reported
from
Redditch, England
@virginmedia Sadly no. we admitted defeat, we were on hold for 1hr 50 mins. Got through the next day, the equipment sent does not work properly now have been advised to call after the new year to chase it again. We are paying for a service we aren’t receiving this is really disappointing
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💙 Helen Abdullah 💙
(@HelenAbdullah08) reported
from
Redditch, England
@virginmedia Didn’t get a response then told another dept would contact. All we want is the service we are paying for. We need a new v6 box the replacement sent doesn’t work properly(set top box) we cannot use catch up and the picture is intermittently pixilated.
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Ade1701
(@Ade1701) reported
from
Dorridge, England
@virginmedia Why is it your call centres and your web chat give no answer for hours on end, and your website constantly falls over returning error messages.... “Whoops! Something went wrong!” Your customer service is a joke!
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Alex Bann
(@alex_bann) reported
from
Birmingham, England
@virginmedia New V6 box (less than a month old) alternates between flashing red & white lights. Tried to reset using your help guide - still not working. How do I sort this out? #childreninthehouse
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Dean Kavanagh
(@dean_kavanagh) reported
from
Solihull, England
@barbs_paul @EE Up there with @virginmedia, horrendous service for existing customers!
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Stuart McCullagh
(@stumccullagh) reported
from
Solihull, England
@virginmedia Internet down yet again!!!!! Awful customer service yet again!!!
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Alex Lowe
(@alexlowe95) reported
from
Birmingham, England
@virginmedia I’m trying to watch virgin tv through Firefox on my Amazon fire stick, but I keep getting an error message ‘sign in failed’ although it doesn’t even give me the option to enter an email address to attempt to sign in?
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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KB
(@HartlepoolLoyal) reported
@SIMA1872 @virginmedia Never experienced nothing like it. Having to repeat the stuff 5 times after getting passed about to other departments.
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XnNitro
(@XnNitro) reported
@virginmedia I presume I'm getting compensation for the 2/3 weeks this issue has been going on for.
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Broomey
(@Broomey6) reported
@virginmedia @virginmedia I'm still not up an running and being told I have to wait for an engineer for 5 days What sort of joke is that. So my service goes down ans apparently it's all back up now. But I have to wait 5 days. Joke
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Paul Buckle
(@Buck1e) reported
@virginmedia Well it's already cancelled. Your scaremongering retentions advisor who will happily lie to keep a customer and no doubt his commission for doing so instigated that decision. Openly lying about your services and other suppliers isn't good business practice.
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Giles Batchelor
(@GilesBatchelor) reported
@KimMCutter @vmbusiness Kim I'd suggest it's because "high quality customer service" and "virgin media" are often mutually exclusive concepts?
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.
(@ggh1992) reported
@HartlepoolLoyal @virginmedia Mate they do that to everyone that tries to cancel you just need to complain about it
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Chris Grannell
(@CJGrannell) reported
@Beviathan @virginmedia Awful service
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Charlie Strachan
(@CharlieStracha2) reported
from
Manadon, England
@virginmedia tried calling as my TiVo box has no signal & won’t turn on. Your customer service is not even working 😤
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kevin cox
(@kevincox4) reported
@virginmedia Tried to make a complaint was refused
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Sue Higgins
(@SDH1844) reported
@virginmedia Just to help you understand. I am the account holder. We have to conduct conversations via Whatsapp. Your agent had no ability to Whatsapp my daughter or add her to the chat. Virgin mobile cannot call my daughter. Which number shall my daughter call you on please?