Virgin Media outages and service status in Redditch, England

Problems in the last 24 hours in Redditch, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Redditch, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Redditch, England

The most recent Virgin Media outage reports came from the following cities: Solihull, Stourbridge, Bromsgrove, Redditch, and Halesowen.

City	Problem Type	Report Time
Solihull	Internet	3 days ago
Stourbridge	Internet	6 days ago
Stourbridge	Internet	6 days ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Redditch, England

Latest outage, problems and issue reports in Redditch and nearby locations:

• 
  Sundeep Nijran (@Nijran1973) reported 56 seconds ago from Solihull, England

  @virginmedia tried to cancel this service for 9 months , changing me for something that’s not connected and now want more more to disconnect. Worst broadband provider!!!

• 
  sarah allen (@sair74) reported 5 minutes ago from Redditch, England

  @virginmedia Hi there, I have just dialled 150 but it’s constantly engaged. My grandad is having problems with his tv and I need to get it sorted. A technician came 2 weeks ago but it’s gone back to the original problem, how can I contact you regarding this???

• 
  Stuart McCullagh (@stumccullagh) reported 6 minutes ago from Solihull, England

  @virginmedia wifi down yet again B37 area 1 hour on hold cut off again!

• 
  Stuart McCullagh (@stumccullagh) reported 8 minutes ago from Solihull, England

  £117 a month & @virginmedia down again plus still haven’t had my booster I was promised in Feb 21 & June 22

• 
  Roger Leitch (@notdodgy) reported 11 minutes ago from Solihull, England

  @vmbusiness Every morning around 9:30 this week, our business broadband has stopped working. Lights look normal and we need to power cycle to get service back. What's going on? Postcode B90 3BD Do you have a back up option available as this affects card payments.

• 
  Evan Davis (@EvanD) reported 15 minutes ago from Solihull, England

  @O2 @virginmedia Further to this, he has now told me that as I get a £15/month discount for my 1st 6 months with O2, I need to cancel that and pay full price in order to get the extra #Volt speed boost with VM

• 
  Lee Greenhouse (@Baggielee80) reported 19 minutes ago from Halesowen, England

  @virginmedia very poor service with the broadband cutting out every so often having to keep rebooting the box frankly not good enough for over £60 a month. Can you sort it out please. B62 area

• 
  Ade1701 (@Ade1701) reported 19 minutes ago from Dorridge, England

  @virginmedia Network security warnings, poor speed (even on direct cabled link to router), and we need a wifi booster which with the broadband, phone and tv package I believe is included. Still on hold after two hours! Wasted yesterday waiting for a response on so-called ‘live chat’!

• 
  💙 Helen Abdullah 💙 (@HelenAbdullah08) reported 21 minutes ago from Redditch, England

  @virginmedia Didn’t get a response then told another dept would contact. All we want is the service we are paying for. We need a new v6 box the replacement sent doesn’t work properly(set top box) we cannot use catch up and the picture is intermittently pixilated.

• 
  Roger Leitch (@notdodgy) reported 26 minutes ago from Solihull, England

  @virginmedia It's not faulty. It's not a wifi or broadband issue. You don't have enough backhaul capacity.

• 
  Stuart McCullagh (@stumccullagh) reported 30 minutes ago from Solihull, England

  Not only did I have to go out to watch the football because Sky Sports doesn’t work BBC has gone down so can’t even watch MOTD thanks @virginmedia

• 
  Ade1701 (@Ade1701) reported 31 minutes ago from Dorridge, England

  @virginmedia After a couple more wasted hours and speaking to two more useless, rude and incompetent call centre operatives your customer retention team actually listened. Might help if ALL your call centres were UK based and had some compassion.

• 
  Andrew Tatton 🔰 #GlazersOut 🔰 (@adtatton) reported 45 minutes ago from Wythall, England

  @virginmedia poor doesn’t come anywhere near the description needed for the service you provide for a long term customer who simply needs the OLD Superhub 2ac router replacing. I simply need a replacement sent quickly but must wait for an engineer on Tuesday 4th January.

• 
  Ade1701 (@Ade1701) reported 47 minutes ago from Dorridge, England

  @virginmedia After more than FOUR HOURS on the phone I eventually got someone competent from billing to confirm I am eligible for one free booster and someone else to talk me through fixing the security issue. You seriously need to prioritise vulnerable customers!

• 
  Stuart McCullagh (@stumccullagh) reported 52 minutes ago from Solihull, England

  @virginmedia 45 mins on hold then cut off over 100 quid a month TV not working yet again!

• 
  Roger Leitch (@notdodgy) reported 53 minutes ago from Solihull, England

  @virginmedia Postcode was entered and I was logged in. Running a test reported no problem.

• 
  Neil Churchard (@Neil_Churchard) reported 57 minutes ago from Solihull, England

  Wow just had the worst customer service from @virginmedia can’t say I’ll be staying a loyal customer at this rate 😤

• 
  Ben Ritmeyer (@benritmeyer) reported 57 minutes ago from Solihull, England

  @virginmedia broadband down in B92

• 
  Roger Leitch (@notdodgy) reported 58 minutes ago from Solihull, England

  @virginmedia No estimated time. "It's a complex problem". In other words its a network fault not a line fault. Why isn't the number you shared available on your website? The service checker is useless in this scenario. The website says it's working when it isn't.

• 
  Stuart McCullagh (@stumccullagh) reported 59 minutes ago from Solihull, England

  @virginmedia Internet down again (had engineer here Monday). Cut off after a 62 minute wait! Tried the app won't let me log in as my password is wrong and it hasn't sent me any new password link (2 hours ago).

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Free I.T. Stafford (@freeITstafford) reported 43 seconds ago

  @JamieGBarry @virginmedia I tried that trick at cancellation time, and they told me my address will be stored and I'll always be classed as "existing" so would never be eligible for a "new customer" deal. The only way to be a "new customer" is to move house.

• 
  Ed61 (@Ed6114) reported 8 minutes ago

  @virginmedia I don’t seem to be able to set the box to record stuff like I could on the V6, or with programmes containing certain words in the titles. It’s an awful system. It will be bye bye and hello sky when the contract runs out.

• 
  Lawley (@mrsteachme) reported 10 minutes ago

  @virginmedia @PeteUK7 @virginmedia 'customer' service is an utter joke. I don't miss that now I'm not with them.

• 
  Old Motherduck (@Old_Motherduck) reported 11 minutes ago

  @virginmedia @JamieGBarry maybe you should make that clear from the beginning and treat loyal customers as first time customers

• 
  MerlinJ (@HamsterSick) reported 15 minutes ago

  I absolutely detest @virginmedia I crave the end of the contract this year. Dog **** service.

• 
  Gerwyn Holmes (@GerwynHolmes) reported 24 minutes ago

  @JamieGBarry @virginmedia It’s all about the money they make on people who can’t be bothered to switch. Dreadful way to treat loyal customers.

• 
  Biohazardboy (@Biohazardboy2) reported 24 minutes ago

  @virginmedia @PeteUK7 Used to punt cable and phones in Virgin media years ago. The bereavement process has always been dogshit. The amount of customers coming into store with this same complaint was insane. This was 2014-2019. Never changed.

• 
  Suz (@scoobiesue82) reported 24 minutes ago

  @JSSHERIFF1933 @virginmedia I have done this and got exactly the same outcome. I’ve unplugged the box and it’s still an issue

• 
  Adam (@Adam83492464721) reported 27 minutes ago

  @Nasher6328 @JamieGBarry @virginmedia Nah **** that. If I need to go through the song and dance anyway I may as well switch and get whatever freebies they throw to new customers. It’s just a stupid system that doesn’t reward loyalty and means we all have to waste our time every 2 years.

• 
  Mikey Molfessis (@mikey_mol) reported 30 minutes ago

  @virginmedia Well, if you close a ticket and open a new one before 48 hours has been reached, even though the problem is not resolved, nobody gets compensated right? How about calling a client before closing a call as resolved or does that not suit your business model