Virgin Media outages and service status in Redditch, England

Problems in the last 24 hours in Redditch, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Redditch, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Redditch, England

The most recent Virgin Media outage reports came from the following cities: Bromsgrove, Solihull, Redditch, Halesowen, and Stourbridge.

City	Problem Type	Report Time
Bromsgrove	Internet	3 days ago
Solihull	Total Blackout	4 days ago
Redditch	TV	7 days ago
Solihull	Wi-fi	12 days ago
Halesowen	Wi-fi	13 days ago
Solihull	Internet	13 days ago

Nearby cities with recent reports

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Redditch, England

Latest outage, problems and issue reports in Redditch and nearby locations:

• 
  Mark Baldwin (@mark_xc) reported 2 minutes ago from Solihull, England

  @virginmedia Promised this would be fixed by 09:00 but it is still broken. Been over a week now.

• 
  Stuart McCullagh (@stumccullagh) reported 5 minutes ago from Solihull, England

  @virginmedia I’m meant to be on a webcall about my TV that doesn’t work can anyone help me please?

• 
  𝕔𝕙𝕒𝕣𝕝𝕠𝕥𝕥𝕖🧸 (@charlwalden) reported 8 minutes ago from Halesowen, England

  @virginmedia how am I supposed to book an engineer? There are issues with the quick start installation I have and need an engineer to set it up for me

• 
  Steve Deery (@SteveDeery) reported 11 minutes ago from Solihull, England

  @virginmedia any chance we could have one day (just one day) where your broadband stays online? Down for an hour in B90

• 
  Roger Leitch (@notdodgy) reported 13 minutes ago from Solihull, England

  @virginmedia You only pay out for a total loss of service. So it can be unusable but still limping along and you won't pay out. Personally I am hoping for another provider to get around to rolling out fibre in my area.

• 
  Nickins (@ninsull) reported 16 minutes ago from Solihull, England

  @virginmedia how can you spend nearly an hour on two phones to report a problem with no one picking up. Yet ask me if il refer you. @next stop I’m cancelling my contract.

• 
  sharon Elizabeth Noa (@SharonNaokes) reported 17 minutes ago from Wythall, England

  @virginmedia My main issue is that I need to speak to someone!! How do I do that? The line is constantly busy and won’t even put me on hold, the website says I need to speak to someone to deal with my requests! Can you see my problem? It’s appalling.I’m paying for a service I’m not receiving

• 
  Stuart McCullagh (@stumccullagh) reported 20 minutes ago from Solihull, England

  £117 a month & @virginmedia down again plus still haven’t had my booster I was promised in Feb 21 & June 22

• 
  Stuart McCullagh (@stumccullagh) reported 28 minutes ago from Solihull, England

  @virginmedia wifi down yet again B37 area 1 hour on hold cut off again!

• 
  Steve Deery (@SteveDeery) reported 32 minutes ago from Solihull, England

  @virginmedia Tech support which is just another auto bot? Done that already

• 
  Alien-**** (@CosmicHustler) reported 34 minutes ago from Redditch, England

  @virginmedia Any chance of some kind gesture of goodwill to a very long-term customer (Telewest days) and long-term isolator due to suppressed immune system, struggling without a working & very necessary distraction...

• 
  Roger Leitch (@notdodgy) reported 34 minutes ago from Solihull, England

  @virginmedia Broadband connection and WiFi are stable but connectivity is intermittent-keeps losing connection every few minutes for 30 seconds. This is a network fault but I cannot find an option to report it. B90 1LB

• 
  Stuart McCullagh (@stumccullagh) reported 36 minutes ago from Solihull, England

  @IanMurphy111 @virginmedia I am mate awful service

• 
  Roger Leitch (@notdodgy) reported 36 minutes ago from Solihull, England

  @virginmedia Postcode was entered and I was logged in. Running a test reported no problem.

• 
  Stuart McCullagh (@stumccullagh) reported 36 minutes ago from Solihull, England

  Had problems with my TV since September now can’t get any live football or movies @virginmedia

• 
  Ade1701 (@Ade1701) reported 47 minutes ago from Dorridge, England

  @virginmedia Network security warnings, poor speed (even on direct cabled link to router), and we need a wifi booster which with the broadband, phone and tv package I believe is included. Still on hold after two hours! Wasted yesterday waiting for a response on so-called ‘live chat’!

• 
  Doonie (@lorna_conway) reported 49 minutes ago from Redditch, England

  @virginmedia Friday I booked an engineer as the WiFi on our hub keeps dropping. At the same time I upgraded my package. This includes tech help. Since Friday I've had no WiFi. I tried website chat but got dropped I've tried calling but was waiting too long. I'm getting bored!

• 
  sharon Elizabeth Noa (@SharonNaokes) reported 52 minutes ago from Wythall, England

  @virginmedia why send me letters with no contact details on for me to get back to you, put my bill up, yet fail to provide the service I’m paying for! I’ve been trying for 3 weeks to contact you to talk about this! Shall I cancel my contract..yes as soon as I can get through 😤

• 
  Stuart McCullagh (@stumccullagh) reported 54 minutes ago from Solihull, England

  @virginmedia Internet down again (had engineer here Monday). Cut off after a 62 minute wait! Tried the app won't let me log in as my password is wrong and it hasn't sent me any new password link (2 hours ago).

• 
  Frugalista (@frugalista1) reported 57 minutes ago from Dorridge, England

  @virginmedia Typical Virgin Media response. Passing me on. Not actually solving the problem. I will never come back to @virginmedia and will advise all my friends never to think of using you.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Mr Moanivator (@MrMoanivator) reported 3 minutes ago

  @virginmedia My broadband hasn't been working since around 11am today. All week, Virgin has said that work was due to be completed in my area around 11:15am today. It's now saying that the hub is the problem. I've restarted and reset it, but it's still not working 🤬

• 
  Niecie (@devorahfurman) reported 7 minutes ago

  @virginmedia @JohnMac22756388 We can read what the text says but why are people getting it who haven’t reported a problem and please don’t talk about DM s we need to send because nobody at virgin can ever help when we do !!!!

• 
  Stephen Maddock (@stephenm68) reported 8 minutes ago

  Day 23 without our @virginmedia broadband (or phone, or TV) so I’ve celebrated by spending 90 minutes on hold with the “Customer Services” team and responding to the email from the Complaints team telling me that they had fixed my issue (spoiler: they hadn’t). Pathetic!

• 
  Gary Adams (@GazzaAdams) reported 15 minutes ago

  Hi @virginmedia This latest update appears to directly contradict the update you sent me earlier today. At 12:57, I was told that an engineer **was already on site and working to fix the problem**, with an estimated repair time of **18:00 today, 19/08/2026**. At 15:24, I am now being told that you have identified the problem and that an engineer **is on their way**, with the estimated repair time moved to **14:10 on 21/08/2026**. This is the original date that was stated 2 weeks ago. Could you please provide an accurate explanation of what is actually happening with fault **F012421201**? In particular: * Was an engineer on site earlier today, as stated? * If so, why is an engineer now apparently only “on their way”? * What has happened to cause the estimated repair time to move from this evening to Friday afternoon? * Is 21/08/2026 at 14:10 now a reliable estimate, or is this simply an automated placeholder? I appreciate that faults can take longer than expected to repair. What is frustrating is receiving contradictory information that makes it impossible to understand the actual status of the fault. Please provide a clear and factual update rather than another automated status message.

• 
  ⭐️LittleOne⭐️ (@missinflower) reported 16 minutes ago

  @virginmedia Worst customer service I’ve ever experienced! Been waiting a month for broadband! Awful!

• 
  putasinghonit (@putasinghonit) reported 19 minutes ago

  Anyone ever had @virginmedia charge them for a movie they never purchased? Theres no history on my app, box or even an email confirmation of said purchase mind you - just a charge on my bill for £17.99 which they say was purchased with a pin number on the box.

• 
  Vik Chauhan (@chauhanvik) reported 20 minutes ago

  @virginmedia I need to cancel the appointment but it isn’t let me when I log in etc.

• 
  Sana (@LadySs) reported 23 minutes ago

  @virginmedia service team have been truly abysmal in dealing with the situation involving a 91-year old lady who was out of contract. She was repeatedly told to check your emails unacceptable given her age and circumstances.The lack of compassion and understanding shown is bad

• 
  Sammy Mcfarlane (@SammyMcfarlane1) reported 27 minutes ago

  @virginmedia @alexand979677 BTW, it is an absolute farce that o can’t sign in to check my bills unless I get another email address that isn’t a virgin one. Who thought that one out?

• 
  Andy (@sadelta99) reported 27 minutes ago

  @virginmedia well done - you fix the issue then it’s broken again so back to no services again and of course your lines are closed so no way of calling