Virgin Media Outage Report in Redditch, Worcestershire, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Redditch come from postal codes B97.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Redditch, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Redditch and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 05: Problems at Virgin Media
Virgin Media is having issues since 09:00 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Redditch, Worcestershire, England
The most recent Virgin Media outage reports came from the following cities: Birmingham, Redditch, Solihull, Halesowen, Stourbridge and Cradley Heath.
| City | Problem Type | Report Time |
|---|---|---|
 Birmingham |
||
| Birmingham |
Internet | |
| Birmingham |
Wi-fi | |
| Birmingham |
Wi-fi | |
| Redditch |
TV | |
| Birmingham |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Redditch, England
Latest outage, problems and issue reports in Redditch and nearby locations:
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Jean Thierry 💙
(@MutliRaceMan) reported
from
Birmingham, England
@virginmedia It was a five minute fix, but she lost one month of TV access as a result. She’s a nurse so arranging a daytime appointment took a while because of her work patterns. It’s her first home of her own and I felt she had been treated in a less than respectable manner.
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Mark Cottrill
(@Markycot) reported
from
Solihull, England
And now you have been offline for over half a day with your website still saying there is no known issue?! I want to make an official complaint to both @virginmedia and @Ofcom , Your service is appalling and your customer service even worse.
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Martin Clarke
(@MartinClarke165) reported
from
Birmingham, England
@virginmedia No service still. Outrageous. No customer support. Online mths all day. Great advert for Virgin. The most reliable broadband provider #poorservice
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Alex Bann
(@alex_bann) reported
from
Birmingham, England
@virginmedia Can anyone help please? New V6 box has been broken for about a month and have tried to call to get fixed/replaced but to no avail.
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Mark Cottrill
(@Markycot) reported
from
Solihull, England
@virginmedia Absolutely atrocious customer service! Waited for my Hub 4 to arrive as we are now paying for highest broadband, it arrives and has wrong power cable inside, phoned to sort, on hold for 20 mins then speak to someone who has IT issues and has put us on 40 mins hold!
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David Byrne
(@dbyrne2112) reported
from
Birmingham, England
@virginmedia The issue is happening on the app so it looks like it’s duplicated the laptop using chrome 4 times. 3 of those need removing which I can’t do
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Mark Cottrill
(@Markycot) reported
from
Solihull, England
@virginmedia Just phoned, spent 35 minutes on hold, call answered, questions asked, checks being carried out.......... Phone gets put down!!! Do you expect me to call again for the same atrocious service?? @virginmedia @BBCWatchdog
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Jean Thierry 💙
(@MutliRaceMan) reported
from
Birmingham, England
@virginmedia My daughter had to make 2 phone calls to your customer service department to resolve a problem with her new TV box in November last year. She was almost 2 hours on the phone & then an engineer visit solved the problem. Engineer admitted the setup instructions were at fault.
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Andrew Grove
(@henry_1664) reported
from
Birmingham, England
Can anyone tell me how you get @virginmedia to respond to and deal with complaints? I am at the end of my tether with them! I have raised 4 complaints now and they have unsatisfactorily responded to 1 which I called back about to keep the complaint open only for them to close...
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Mark Cottrill
(@Markycot) reported
from
Solihull, England
I can’t get because Hub 3 doesn’t support it, poor quality control, worse customer service @virginmedia I want it sorted today!!
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David H-T 🏳️🌈🇪🇺🇳🇴🏴
(@psicorps2000) reported
from
Solihull, England
Anybody in B37 with a @virginmedia box having problems with their boxes rebooting? Ours has done it twice without warning this evening.
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rayofsunshine 💙
(@lestatsmum) reported
from
Halesowen, England
@virginmedia do you have a number or email so I cancel mobile insurance?
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Jack The Biscuit 🏴
(@JtheB_DKP) reported
from
Birmingham, England
@virginmedia • 3 times I’ve been cut off this morning while trying to sort out my bill. Could someone please help?
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Adam
(@adam_jordan112) reported
from
Birmingham, England
@virginmedia has your mobile online order website gone down? It keeps telling me to message or ring to order?
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victoria nicholson
(@bicovico) reported
from
Solihull, England
@virginmedia shocking service again today
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Stuart McCullagh
(@stumccullagh) reported
from
Solihull, England
@virginmedia internet down yet again ..... McDonalds carpark to get their WiFi just for a Zoom call!!!!
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Nickins
(@ninsull) reported
from
Solihull, England
@virginmedia how can you spend nearly an hour on two phones to report a problem with no one picking up. Yet ask me if il refer you. @next stop I’m cancelling my contract.
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Jean Thierry 💙
(@MutliRaceMan) reported
from
Birmingham, England
@davesumnersmith @virginmedia I have realised that talking to Twitter teams is of limited value. The responses are scripted and when they’re painted into a corner, they just stop responding. Customer Service has become a contradiction in terms. My daughter has had similar experiences with Virgin Media.
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chris dagnall
(@DagnallChris) reported
from
Birmingham, England
@virginmedia my wifi is constantly going down, it's happened 4 times today, so frustration. Why do I pay £74 pound a month for this service!? Really thinking of switching to @SkyUK
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Roy Kyffin
(@RoyKyffin) reported
from
Birmingham, England
@virginmedia why has my mobile signal strength dropped now Virgin Mobile is piggybacking off Vodafone? Used to be full strength when you used EE.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Leigh
(@FMDevon) reported
Obligatory @virginmedia is down tweet..
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Adam
(@Mini_milner) reported
@virginmedia I understand about the compensation part. And I low how it says ‘may’. you will probably try and get out of it. I want to know why is it taking THAT long to fix an issue? And why have I been fobbed off with the same excuses time and time again.
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Paul Grindrod
(@Amazingmrg) reported
@OilyMcOilface @virginmedia Yeah. I only have them now because they already existed at my current address. I used to be a customer but cancelled when they wanted to charge me nearly £100 for moving and the phone operator insulted me when I tried to sort it out. They're not high on my list of fave companies
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Adam
(@Mini_milner) reported
@virginmedia Quite frankly it’s not good enough. How can you make someone go without service for 10 days?? What if they are elderly and have no mobile data to use??
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Matthew
(@MFHBlueberry) reported
@virginmedia I've just filled in your complaint form and I have no idea if it went through, as there was no confirmation screen, and no reference number given.
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Perri🤍
(@PerriLeexx) reported
@virginmedia why do I no longer get coverage in Blackheath Village? Before Christmas I had no issues but ever since the internet is either so slow to load or doesn’t load at all!
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Bilal Husain
(@BoomBoomBilal) reported
@virginmedia To install broadband service which I ordered in early December. You guys are super fast at signing up customers at front end but have no idea of if you will actually be able to provide service at the back end. And then leaving customers completely in dark on what’s happening
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Tommy Mc
(@TommyMcMusic) reported
@virginmedia why is my phone signal awful, it never used to be
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Matt Walshaw
(@wallywalshaw14) reported
@virginmedia Updated to midday today, but based on what you’ve said this can’t be relied upon?! How are people supposed to plan for working from home if we don’t even know if a known issue is being resolved? #virgin #huddersfield
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Amol Tyagi
(@AmolTyagi3) reported
@virginmedia Residential account. I have broadband service from virgin media. Since my installation was delayed, I requested for dongle to cover the delay. Now, I have running virgin broadband and just want to cancel my dongle connection and refund for dongle cost.