Virgin Media Outage Report in Redditch, Worcestershire, England
Why is my Virgin Media service not working?
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Redditch come from postal codes B98 and B97 .
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
Problems in the last 24 hours in Redditch, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Redditch, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
April 3: Problems at Virgin Media
Virgin Media is having issues since 02:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
- Internet (56%)
- Wi-fi (21%)
- Total Blackout (10%)
- TV (8%)
- E-mail (4%)
- Phone (2%)
Live Outage Map Near Redditch, England
The most recent Virgin Media outage reports came from the following cities: Redditch, Solihull, Halesowen, and Stourbridge.
| City | Problem Type | Report Time |
|---|---|---|
 Redditch
|
TV | 6 days ago |
|
Redditch
|
TV | 10 days ago |
|
Redditch
|
TV | 10 days ago |
|
Redditch
|
Internet | 15 days ago |
|
Solihull
|
Wi-fi | 22 days ago |
|
Redditch
|
TV | 1 month ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Redditch, England
Latest outage, problems and issue reports in Redditch and nearby locations:
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Mark Baldwin (@mark_xc) reported from Solihull, England@virginmedia why are you not supporting key workers through these challenging times? Both my wife & I are key workers supporting the NHS & the food industry from home yet you fail to fix our Broadband issues for 3 wks. We can’t work. You just fob us off @piersmorgan @BorisJohnson
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Stuart McCullagh (@stumccullagh) reported from Solihull, England@virginmedia Internet down again (had engineer here Monday). Cut off after a 62 minute wait! Tried the app won't let me log in as my password is wrong and it hasn't sent me any new password link (2 hours ago).
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Mark Cottrill (@Markycot) reported from Solihull, EnglandAnd now you have been offline for over half a day with your website still saying there is no known issue?! I want to make an official complaint to both @virginmedia and @Ofcom , Your service is appalling and your customer service even worse.
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sharon Elizabeth Noa (@SharonNaokes) reported from Wythall, England@virginmedia My main issue is that I need to speak to someone!! How do I do that? The line is constantly busy and won’t even put me on hold, the website says I need to speak to someone to deal with my requests! Can you see my problem? It’s appalling.I’m paying for a service I’m not receiving
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rayofsunshine 💙 (@lestatsmum) reported from Halesowen, England@virginmedia do you have a number or email so I cancel mobile insurance?
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RosieGee (@pixiero79) reported from Solihull, England@virginmedia Trying to work from home with an internet connection regularly dropping out is a nightmare. This is an ongoing problem yet no service fault in my area. I am paying for a service I am not consistently receiving. Been a customer for many years but thinking of moving...
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Stuart McCullagh (@stumccullagh) reported from Solihull, England@virginmedia how the hell do I get an email from your company trying to reset a password on the app? All i want (for the last year) is working wifi engineer out last monday said i need a booster no help on phone or app or this absolutely shocking!
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Everso (@alextom15) reported from Solihull, England@virginmedia is the internet down in B92 of Solihull
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byron parsons (@byronparsons05) reported from Solihull, England@virginmedia is there any issues with internet today? It’s been down for three hours now
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Mark Baldwin (@mark_xc) reported from Solihull, England@virginmedia why are not supporting key workers through these challenging times? Both my wife and I are key workers supporting the NHS & the food industry from home yet you fail to fix our Broadband issues for 3 weeks. We can’t work. @piersmorgan @BorisJohnson
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Mark Cottrill (@Markycot) reported from Solihull, EnglandI can’t get because Hub 3 doesn’t support it, poor quality control, worse customer service @virginmedia I want it sorted today!!
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Mark Cottrill (@Markycot) reported from Solihull, England@virginmedia Absolutely atrocious customer service! Waited for my Hub 4 to arrive as we are now paying for highest broadband, it arrives and has wrong power cable inside, phoned to sort, on hold for 20 mins then speak to someone who has IT issues and has put us on 40 mins hold!
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victoria nicholson (@bicovico) reported from Solihull, England@virginmedia shocking service again today
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Mark Cottrill (@Markycot) reported from Solihull, England@virginmedia Just phoned, spent 35 minutes on hold, call answered, questions asked, checks being carried out.......... Phone gets put down!!! Do you expect me to call again for the same atrocious service?? @virginmedia @BBCWatchdog
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Nickins (@ninsull) reported from Solihull, England@virginmedia how can you spend nearly an hour on two phones to report a problem with no one picking up. Yet ask me if il refer you. @next stop I’m cancelling my contract.
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Stuart McCullagh (@stumccullagh) reported from Solihull, England@virginmedia internet down yet again ..... McDonalds carpark to get their WiFi just for a Zoom call!!!!
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David H-T 🏳️🌈🇪🇺🇳🇴🏴 (@psicorps2000) reported from Solihull, EnglandAnybody in B37 with a @virginmedia box having problems with their boxes rebooting? Ours has done it twice without warning this evening.
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byron parsons (@byronparsons05) reported from Solihull, England@virginmedia can you help! Or be the useless internet provider you have been for ages!!!!!! No ******* internet is 12!!!!!! ******* joke
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Stuart McCullagh (@stumccullagh) reported from Solihull, England@virginmedia Yes i have , i cant get through to anyone as i was advised to go on the ap, ive requested a new password still waiting! I wanted to leave because of these problems was talked into having adeal as long(as I've stressed) the wifi was sorted even now writing this im using my phone
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sharon Elizabeth Noa (@SharonNaokes) reported from Wythall, England@virginmedia why send me letters with no contact details on for me to get back to you, put my bill up, yet fail to provide the service I’m paying for! I’ve been trying for 3 weeks to contact you to talk about this! Shall I cancel my contract..yes as soon as I can get through 😤
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Chris Barrett (@ChrisBa01958522) reported@virginmedia @b2ksamos It is me. I've been cut off again and now told to ring back at 8am. It is unbelievably bad service. Please can you give me the link to make a complaint, because this has been hours of my time. I'm sure you're in breach of all sorts of rules and I have filed a complaint to Ofcom.
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Philip Thompson 🏴🇬🇧🇪🇺🏳️🌈🌍 (@PhilT81) reported@virginmedia Nope, been trying to resolve this since the start of April. Shockingly bad. CS Reps on WhatsApp have consistently been unable to assist me but at least they’ve been polite. Got my first really snarky one today. It can be difficult to tell tone on WhatsApp. With her it was clear!
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Darren (@OGDarren107) reported@virginmedia why is the internet down in the sn1 area
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Simon 1961 (@simonf1961) reported@virginmedia It happens every night. Do you have any idea why? Fix time is after midnight which is unacceptable
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wendy c (@wendy100) reported@virginmedia This is shocking customer service. He’s told@you he hasn’t received anything and you are doing nothing to resolve the issue
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Miri (@Kleo_Patra) reported@virginmedia The handset is fine and I can receive calls without difficulty. A friendly Bt engineer believes VM has suspended my line accidentally which apparently happens. Well hard to find out without any customer service! But thanks for asking.
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Arthur (@Arthur13th) reported@virginmedia I’m trying to cancel my contract from Thursday 😡 your chat, WhatsApp and phones are not responding. So it looks like you will charge me another month. And still I can’t contact anybody to cancel my contract with you.
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jay🤫 (@JAYD_1988) reported@virginmedia No one single offer of what I asked for. A broadband only package. Which is outrageous. Kept asking for a price as a existing customer without a response. Apparently you’re only interested in getting new customers and don’t give a toss about existing. Insane
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Dean (@deano27_11) reported@virginmedia Called 4 times this week and on each occasion the line got cut off. No call back. No apology. Just hours wasted on calls. Absolutely terrible customer service. I’ve literally been with Virgin Media for 3 weeks and can’t recall a worse service in all my life.
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Dean (@deano27_11) reported@virginmedia If anyone is debating as to wether you should move over to Virgin Media…. DO NOT DO IT!!! They are a poor man’s Sky. Bite the bullet, and pay a little extra for for Sky. Its worth it trust me!!! Virgin Media are an absolute crock of ****!!!!