Virgin Media outages and service status in Redditch, England
Problems detected
Users are reporting problems related to: internet, tv and wi-fi.
Full Outage Map
- Virgin Media generated 0 outage signals in the last 24 hours around Redditch, including 0 direct reports.
- The most common problems reported in this area mention TV and Internet.
- TV (61%)
- Internet (39%)
The latest reports from users having issues in Redditch come from postal codes B98 and B97 .
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Problems in the last 24 hours in Redditch, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Redditch, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
June 4: Problems at Virgin Media
Virgin Media is having issues since 01:20 PM GMT. Are you also affected? Leave a message in the comments section!
Live Outage Map Near Redditch, England
The most recent Virgin Media outage reports came from the following cities: Solihull, Redditch, Henley in Arden, Stourbridge, Bromsgrove, and Halesowen.
| City | Problem Type | Report Time |
|---|---|---|
 Solihull
|
TV | 7 days ago |
|
Redditch
|
Internet | 7 days ago |
|
Redditch
|
Internet | 7 days ago |
|
Henley in Arden
|
Internet | 7 days ago |
Community Discussion
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Virgin Media Issues Reports Near Redditch, England
Latest outage, problems and issue reports in Redditch and nearby locations:
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Andrew Jones (@andyjuk) reported from Solihull, England@virginmedia have to say, even with no voice, Stan on your customer support team provides better service than some of the outsourced centres!
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Evan Davis (@EvanD) reported from Solihull, England@virginmedia Is there an email address I can use instead? I can just tell them the address and send the photos and explain the problem. They turn up whenever and fix it (its on the street, so no one needs to be home) I’ve taped up the lower parts, but up higher it is hanging over a shop sign.
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Ade1701 (@Ade1701) reported from Dorridge, England@virginmedia After more than FOUR HOURS on the phone I eventually got someone competent from billing to confirm I am eligible for one free booster and someone else to talk me through fixing the security issue. You seriously need to prioritise vulnerable customers!
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Roger Leitch (@notdodgy) reported from Solihull, England@virginmedia No estimated time. "It's a complex problem". In other words its a network fault not a line fault. Why isn't the number you shared available on your website? The service checker is useless in this scenario. The website says it's working when it isn't.
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Alien-**** (@CosmicHustler) reported from Redditch, England@virginmedia Any chance of some kind gesture of goodwill to a very long-term customer (Telewest days) and long-term isolator due to suppressed immune system, struggling without a working & very necessary distraction...
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Stuart McCullagh (@stumccullagh) reported from Solihull, England@virginmedia wifi down yet again B37 area 1 hour on hold cut off again!
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sharon Elizabeth Noa (@SharonNaokes) reported from Wythall, England@virginmedia My main issue is that I need to speak to someone!! How do I do that? The line is constantly busy and won’t even put me on hold, the website says I need to speak to someone to deal with my requests! Can you see my problem? It’s appalling.I’m paying for a service I’m not receiving
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Stuart McCullagh (@stumccullagh) reported from Solihull, EnglandAll TV boxes playing up , had issues for a couple of days now can’t get through on phones is there any issues in B37 area ? @virginmedia also I’ve been waiting nearly 2 years for my wifi booster
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Stuart McCullagh (@stumccullagh) reported from Solihull, England@virginmedia Internet down again (had engineer here Monday). Cut off after a 62 minute wait! Tried the app won't let me log in as my password is wrong and it hasn't sent me any new password link (2 hours ago).
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Stuart McCullagh (@stumccullagh) reported from Solihull, EnglandOnly 3 months until i can get rid of @virginmedia awful internet even worse customer service!
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Andrew Jones (@andyjuk) reported from Solihull, England@virginmedia can I request someone from your UK customer services makes contact with me being as I feel like one of your Indian agents has lied to me and another has accused me of trying it on.
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R Joberns (@rjoberns) reported from Halesowen, England@virginmedia service status checker ……… nope, That’s not working either
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Charlotte (@charlottetomtom) reported from Solihull, England@virginmedia trying to call to cancel my son’s broadband now he’s left his student digs. Called three times now, get passed to the cancellation team, on hold for 30mins then get cut off. THREE TIMES IN A ROW. please help
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Stuart McCullagh (@stumccullagh) reported from Solihull, England@virginmedia TV completely down this morning ,it’s been intermittent since September nobody helps me just fobbed off. Who is the ombudsman over you I can complain to? I’m no longer prepared to keep paying for services I’m not getting.
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Ade1701 (@Ade1701) reported from Dorridge, England@virginmedia Does anyone at Virginmedia ever actually answer phones? Calling from my parent’s number, supposed to be listed as vulnerable/priority. No answer for over 40 minutes! The hold music is torture, and zero indication of how long the queue is! Your customer service sucks!
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John Stanton (@Stanton_J) reported from Solihull, England@virginmedia help required, #customerexperience #badcustomerservice waiting for a call back since 1pm yesterday, Six times complained about the issue in last year each time told it will be sorted and it isn’t.... Do you want this customer or do you want to lose another to @skytv
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Steve Deery (@SteveDeery) reported from Solihull, England@virginmedia any chance we could have one day (just one day) where your broadband stays online? Down for an hour in B90
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Mark Cottrill (@Markycot) reported from Solihull, England@virginmedia Internet and TV down yet again and this after a debacle of a mis sold “extra” remote control this weekend, absolute disaster and terrible customer service!
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Stuart McCullagh (@stumccullagh) reported from Solihull, EnglandHad problems with my TV since September now can’t get any live football or movies @virginmedia
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Mark Baldwin (@mark_xc) reported from Solihull, England@virginmedia Promised this would be fixed by 09:00 but it is still broken. Been over a week now.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Graeme (@graeme1878) reported@virginmedia are you willing to just let a customer of 9 years go so easily like that or was it half arsed by your staff member that all he could do was the most basic and not even try and get my partner to stay with yourselves.
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Andrée & Smudge (@Glouc123) reported@virginmedia am throwing new crap remote in bin. Got to sign in to channels and give your email info. Everything a pain in backside.
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alexander jordan (@alexanderjordan) reported. @virginmedia network down since Tuesday. Entirely down Tuesday, intermittent Wednesday, down again today, you keep changing the status and then advise to wait 21 hours to book an engineer, that would mean earliest visit Monday provided you don’t change the status again.
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TB (@Peerabeee) reported@virginmedia I am paying for a service you cannot deliver. Multiple failed engineer visits (Dec 24, Jan 22) & internet is still broken. Now you demand an illegal cancellation fee? Formal complaint raised: C-010626172 (Yeliz Guven Bilgin). @Ofcom #VirginMedia #Ofcom #Broadband
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A Gang Of One (@RedfieldBS) reported@virginmedia going on to me about a switch of my home phone that I haven't had and still did not want on my subscription for the last 25 years, just **** off will you and take it off the bill. How many text ******* messages and emails for a service no one ******* wants. **** off.
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Afterglo-Surrey (@AftergloSurrey) reported@virginmedia as normal another **** up from Virgin media how are they still doing business? Oh is it because they just take your money and don’t give a **** about service? Probably
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B (@sham91) reported@virginmedia how the f**k is internet down again 3rd time today in BD2 3BA area?
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Simon (@cleggy1966) reported@virginmedia Eventually. Your customer services are a shambles. 2 appointments arbitrarily cancelled by you without any notification, and 4 phone calls, holding for a minimum of 20 minutes every time
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Rich Brady (@RichTigheBrady) reported@virginmedia Yes, it has happened yet again today. Not working at all. Rebooted several times. As usual App says no problems in the area. Happens every 4-6 weeks. Then we call virgin and wait 5-8 days for an engineer!Then it comes back on b4 engineer turns up.!
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Poli 🤌 (@CryptoPoli) reported@virginmedia It's now almost 1 full month worth of a total loss of internet service and another failed engineer visit. This is completely unacceptable, I can't get any answers from your customer service team on when this will be resolved and your engineers never call!!! @virginmedia