Virgin Media Outage Report in Redditch, Worcestershire, England
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The latest reports from users having issues in Redditch come from postal codes B98.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Redditch, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Redditch and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Redditch, Worcestershire, England
The most recent Virgin Media outage reports came from the following cities: Birmingham, Solihull and Redditch.
| City | Problem Type | Report Time |
|---|---|---|
 Birmingham |
Wi-fi | |
| Birmingham |
Internet | |
| Birmingham |
Internet | |
| Birmingham |
Internet | |
| Birmingham |
Total Blackout | |
| Birmingham |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Redditch, England
Latest outage, problems and issue reports in Redditch and nearby locations:
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Gary Webber
(@gjw1603) reported
from
Birmingham, England
@virginmedia Price rises, overseas call centers, the time spent on the phone listening to the nausiating voice. Suggest you look at social media and learn about your shocking reputation and customer service. Im out !!
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✨ Hannah ✨
(@bevvyxo_) reported
from
Solihull, England
Spent 45 mins on the phone to @virginmedia to agree a new contract. I didn’t receive the confirmation email as agreed so rang up to check only to be hold there was no record of it and they couldn’t honour it. 10/10 customer service there 🙄
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Mat 🏳️🌈
(@EgglestonMathew) reported
from
Birmingham, England
@virginmedia It’s been an issue since we had it installed . Had 3 engineers visit. Never works at full speed
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David Wright
(@Mr_PaintPots) reported
from
Solihull, England
@virginmedia As you can imagine, this has been discussed with many of your team, at length, with no resolution. The response is shambolic. Virgin is seemingly incapable of providing any service whatsoever in our case. Disappointing doesn't cover it, shockingly inept is a start.
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Sasha Swapp
(@2108blondie) reported
from
Birmingham, England
@virginmedia Used to work for the company know all about rebooting after a fix. Just done *** and TiVo box again whilst still waiting for someone to answer the phone and it still doesn’t work. Absolutely shocking
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Matt Smith
(@MattyladKRO) reported
from
Birmingham, England
@virginmedia If they ring again I will cancel
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Kal Ajimal
(@Kal_Ajimal) reported
from
Solihull, England
How hard is it to report a problem to my landline telephone @virginmedia totally ridiculous been on hold 30 minutes
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🐺Wolfish
(@unit_1974) reported
from
Birmingham, England
@BankerJase @virginmedia I’ve yet to deal with a Virgin Media team that provide decent customer service. Which is why I’ve given up on TV/Telephone. Broadband will only last if they maintain a service.
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mark shaw
(@markshawnwo) reported
from
Birmingham, England
@virginmedia internet down in Birmingham checked with reported issues and not known anything else reported it
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Evan Davis
(@EvanD) reported
from
Birmingham, England
@virginmedia It’s only been in the past few weeks that it’s gotten so bad. I was getting updates 2 weeks ago from @EE saying they were doing work in my area, but have heard nothing since. Shame you don’t have wi-fi calling
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Ash Corbett-Collins
(@corbettcollins) reported
from
Birmingham, England
@gaz112 @virginmedia That'll be the same @virginmedia that sends passwords out by post, complete with other sign in information. They're pretty much a joke at this point.
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Leanne
(@hiltonleanne79) reported
from
Birmingham, England
@virginmedia I’m sure you’re really sorry...sorted now without any help from yourselves. I do hope your CEO is aware of how shockingly abysmal your customer service is and I speak from experience.
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Sharon Baker
(@DixeyBaker) reported
from
Birmingham, England
@virginmedia Broken again this morning after being ok eventually yesterday - managed to get through on the phones as it's still early - they are now checking and its been escalated and an engineer booked for Monday - progress of sorts!
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Leanne
(@hiltonleanne79) reported
from
Birmingham, England
Does anybody actually work at @virginmedia Customer Services! Have been on hold for over 20 mins on phone and is the second time I’ve had to call, no response on messaging either! Can anyone from @virginmedia assist before I raise this further with CEO @TomMockridgeVM
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Lady Gemma
(@BrummieGem) reported
from
Solihull, England
@virginmedia need to change their hold music - I’ve just listened to the same song 3 times!!! 😤 I’m sure they just want me to put the phone down!!! 🙉
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Sharon Baker
(@DixeyBaker) reported
from
Birmingham, England
@virginmedia I appreciate your reply and I've done everything - its says no issues in the area but it said that yesterday and there was - I've had wrong service text come thru and all sorts- it's just not good enough
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Nas Mahmud
(@M5Mahmud) reported
from
Birmingham, England
@SkyUK Just like to say compared to @virginmedia and @bt_uk your customer service is absolutely SHITE!
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Evan Davis
(@EvanD) reported
from
Birmingham, England
@virginmedia I’ll try texting. I only have 1 bar of signal
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baggy
(@_baggyaaron) reported
from
Birmingham, England
@virginmedia fuming. Just been in his for half hour for someone to end the call as soon as they pick up. Awful service
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carl morgan
(@carl_morgan3) reported
from
Solihull, England
@virginmedia is there an issue with services in the B90 area. Cheers
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Martin Jackson
(@DandyD1903) reported
Is it just me or @virginmedia a joke to deal with speak to 4 people get no where on hold for 55 mins and bang cut off at they are now closed all due to a issue raised on 4th Aug not resolved still due to their incompetence
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Ray Price
(@DocxxRay) reported
@virginmedia Had enough of poor internet so cancelled our contract, to be told we can't waive our Exit fee. Internet is less than the minimum guaranteed speed for more than 3 days and we gave you 30 days to fix the issue. So why can't it be waived?
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Just me
(@heard_thelatest) reported
@virginmedia What useless advise😡😡😡 Not even interested in solving the problem, awful customer service!!
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BeardGuy
(@BeardGu51415323) reported
@virginmedia I work from HOME! I CANNOT HAVE NO ACCESS FOR A WEEK! You will be hearing from me via official complaint as this will now mean I lose nearly £1500 in business as a result. DISGUSTING!
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Saladin Rospigliosi
(@SaladinRospigl1) reported
@virginmedia Now on hold for 3.5 hours, @virginmedia ‘customer services’ closes in 15 minutes
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BeardGuy
(@BeardGu51415323) reported
@virginmedia I've had no Internet in NP19 0DS for 3 hours now! Ip configuration failure message, temporary access point full, etc. It was working like a dream at 5pm! Checked status on your website and no errors found! This is costing me money!!! Help!!
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Brian Larrad
(@retiredyed) reported
@virginmedia trying to cancel an appt for tomorrow morning been on hold for more than an hour
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Tom Glancy
(@twglancy) reported
@virginmedia @virginmedia I’m tired of hearing this now, wifi goes down all the time and we are on the top package it resets like almost every midnight and 2am it’s not good enough.
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Alaina Connelly
(@alainabelle) reported
@virginmedia I don’t even know where to begin but I suggest you look at my account 427573501, read ALL the notes and listen to EVERY CALL we have made since moving to you in April, our letter of complaint will be drafted tomorrow, absolutely fed up with your company
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Farquhar McGumphrey
(@Palestan) reported
@virginmedia @BrianKEve I'd like to interject here. Virgin customer service is, quite frankly, unacceptable. I use it for a broadband line and any disruption complaint is treated with disdain. Number 1 reason I wouldn't recommend.