Virgin Media Outage Report in Redditch, Worcestershire, England
Problems detected
Users are reporting problems related to: internet, tv and wi-fi.
The latest reports from users having issues in Redditch come from postal codes B98.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Redditch, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Redditch and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
September 15: Problems at Virgin Media
Virgin Media is having issues since 11:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (43%)
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TV (25%)
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Wi-fi (12%)
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Total Blackout (12%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Redditch, Worcestershire, England
The most recent Virgin Media outage reports came from the following cities: Redditch, Birmingham, Stourbridge, Astwood Bank, Solihull, Halesowen, Worcester and Cradley Heath.
| City | Problem Type | Report Time |
|---|---|---|
 Redditch |
TV | |
| Birmingham |
Internet | |
| Birmingham |
TV | |
| Birmingham |
Internet | |
| Birmingham |
Internet | |
| Birmingham |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Redditch, England
Latest outage, problems and issue reports in Redditch and nearby locations:
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Adwoa Agyeiwaa
(@tweet_estaa) reported
from
Birmingham, England
@virginmedia That’s not what my issue is. WHY IS THE INTERNET SO INCONSISTENT??? - and threatening to charge a £240 to cancel the contract for wifi that does work is very poor customer service!
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Evan Davis
(@EvanD) reported
from
Birmingham, England
@ThreeUKSupport hi. My mobile number starts with 07305. It originally was issued by @virginmedia. I’ve had some companies try to call me (including the landline where I work) saying calls to this number can’t be connected or the number isn’t available. Is there an easy fix?
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MJP ☀️
(@mrmjprice) reported
from
Birmingham, England
@deepblue1990 @virginmedia Power users are utter bastards to provide support for tbf
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Tim Evans
(@TimEvans1503) reported
from
Birmingham, England
@virginmedia Would it be ok to not just send me the same message each time but tell me how you’re going to make sure the service what it should be? Both my wife and my work is utterly dependent on good internet access
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Steven 'STIG' Jones
(@stevejones88) reported
from
Birmingham, England
@virginmedia after 3.5hrs on the phone to your teams in every country from around the world today with horrendous customer service, can I get a phone number for a manager or complaints department in ENGLAND. Already filed complaint with communications ombudsman for Ofcom.
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Adwoa Agyeiwaa
(@tweet_estaa) reported
from
Birmingham, England
@virginmedia If these pods don’t work, I’ll back with more reasons for why people should avoid using your rubbish service. It’s pathetic really that I have to come on Twitter to do this for you to be bothered just because of reputation. Disgraceful
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Paul Martin
(@PM_PaulMartin) reported
from
Birmingham, England
@virginmedia Tring to get a cable moved you’ve been out and said next day that was over a month ago WTF?
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Lee Greenhouse
(@Baggielee80) reported
from
Halesowen, England
@virginmedia very poor service with the broadband cutting out every so often having to keep rebooting the box frankly not good enough for over £60 a month. Can you sort it out please. B62 area
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Chad Masters
(@chadlymasterson) reported
from
Birmingham, England
@virginmedia @m1kewh1te83 Well you see i have asked multiple times for a replacement HUB and told i was not allowed a HUB 4 unless i bought your 1Gbps service. Now why would i buy that if your current services are down regularly and wont replace my hub? Twice in the same week it has been down!!
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Arty Mikey Illustration
(@Arty_Mikey) reported
from
Birmingham, England
@virginmedia your broadband SUCKS. It's no wonder a local FB community group is full of people asking for suggestions for better internet providers.
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Adwoa Agyeiwaa
(@tweet_estaa) reported
from
Birmingham, England
@virginmedia I’ve been having issues with my wifi since I got it last year and now we’ve been talked into getting a “pod” for an extra £5 p/m only for the guy to say it still doesn’t guarantee wifi speed. Whatever you lot are smoking please quit.
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Tricia
(@Tricia__Winspur) reported
from
Birmingham, England
Hi @virginmedia any issues I B14 as my Internet is not working. I've done diagnostic tests etc & it reports no issues. My Hub has been flashing green for an hour, the Internet kicks in & then drops out again. I am a home worker and have lost an hours working time so far. Help.
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Tim Evans
(@TimEvans1503) reported
from
Birmingham, England
@virginmedia yet again last night and now this morning your service is t working despite the large amount we pay you every month. The two of us work from home - you are costing us business. If you can’t provide a decent consistency service then admit it and we’ll change provider
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Tim Evans
(@TimEvans1503) reported
from
Birmingham, England
@virginmedia big thanks for your rubbish service that meant I dropped out of giving a lecture part way through - we pay a small fortune and expect decent service
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MJP ☀️
(@mrmjprice) reported
from
Birmingham, England
Turns out turning your @virginmedia Hub 4 off and on again resets the 2.4GHz network name.
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Tim Evans
(@TimEvans1503) reported
from
Birmingham, England
@virginmedia To be honest this happens too often then often our speeds are not what we pay for. I work from home so costs me business when this happens. Rather then getting me to check things, I just need yo-yo to provide us with a regular consistent service at the speeds we actually pay for
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Charlotte
(@charlottetomtom) reported
from
Solihull, England
@virginmedia trying to call to cancel my son’s broadband now he’s left his student digs. Called three times now, get passed to the cancellation team, on hold for 30mins then get cut off. THREE TIMES IN A ROW. please help
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Nicole Talbott
(@Nikkyt_23) reported
from
Birmingham, England
@_adam_cohen_ @virginmedia Adam. Story of my life complaining to VM! I’ve had 7 engineers to fix the same problem and then today some little **** called Melissa told me she has already been on the phone for 30 minutes with and put the phone down!
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Shannon Johnson
(@shannxnj) reported
from
Birmingham, England
Tried to submit a complaint form to get in touch as your team have been so slow in responding. How can I get this resolved? @virginmedia
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Adwoa Agyeiwaa
(@tweet_estaa) reported
from
Birmingham, England
@virginmedia They said they’ve run diagnostics and found no issues so basically I’m making it up in my head ???? Tbh this is terrible and a waste of time paying my bill
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Gemma McGhee
(@GemMcGhee6) reported
@virginmedia We have already started a complaint, and are still waiting for someone to respond
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Grant A
(@Cyberactivity) reported
@ross_minton @1Mr_W @virginmedia That's the real issue. We considered switching just couldn't risk a total loss of service as I've been working from home since March. They know they've got you over a barrel. When this is over people will remember the companies that treated them badly.
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David Hodnett
(@NHS_DavidH) reported
I couldn’t regret going with @virginmedia more at the start of lockdown. Internet is slow and zero staff to talk to... communications company can’t get home working to work....
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Mpmrsm
(@mpmrsm) reported
@Ofcom @CISASUK I have a pending complaint with #virginmedia since September 2020. They have allegedly sent a deadlock on 4 separate occasions but I have not received any 1 of them. Without a DL letter I can’t cannot approach you to assist-how do I get around this? #disappointed
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Lee Stewart
(@ls_1983) reported
@virginmedia Apologies don’t help me explain to my boss that I can’t work today, doesn’t answer why I’m paying for a service you can’t provide? Also, when an issue is more complex, this is known before the expected completion time. More action less apologies needed. want a service that works
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John.B 💙💛 #LUFC 🏆
(@boneyboy80) reported
@virginmedia CAN SOMEBODY PLEASE CONTACT ME 😡😡😡😡 SHOCKINGLY POOR SERVICE.. OR DO I HAVE TO CANCEL MY DIRECT DEBIT AGAIN
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Georgina
(@georgina_jgr) reported
@virginmedia the site never said it had faults in my area when it has been for over a week, i've complained about it not having ever stated it, i had to call virgin to find out its still faulty but the website keeps telling me everything is fine when it isnt
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kRistOFF
(@off_rist) reported
@virginmedia can you finally fix our LONDONERS issues with your disgracefull cable internet?! most of us are on furlough scheme working from home, since last week its impossible to do anything with your internet. no information whats going on.
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Tan
(@tanybap67) reported
@virginmedia I wish I knew how bad virgin media internet was I would never have used your service. It’s absolute crap, I moved home and virgin was the quickest network I could get access for. I used to be with BT and ok they were not perfect but they were no way as bad as this virgin crap!
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Tilly Haines
(@Tilly_Haines) reported
@virginmedia have well and truly messed my working day up today 🙃 internet down for about 5 hours now, trying to deliver client work and using my 4G via hotspotting which means I’ve also used 1GB of data. Happy Tuesday...