Virgin Media Outage Report in Redditch, Worcestershire, England
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The latest reports from users having issues in Redditch come from postal codes B97.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Redditch, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Redditch and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Redditch, Worcestershire, England
The most recent Virgin Media outage reports came from the following cities: Birmingham, Halesowen, Stourbridge, Redditch, Solihull and Cradley Heath.
| City | Problem Type | Report Time |
|---|---|---|
 Birmingham |
Wi-fi | |
| Birmingham |
Internet | |
| Birmingham |
Internet | |
| Birmingham |
TV | |
| Birmingham |
||
| Birmingham |
Wi-fi |
Community Discussion
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Virgin Media Issues Reports Near Redditch, England
Latest outage, problems and issue reports in Redditch and nearby locations:
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Jillybrum
(@JillyBrum) reported
from
Birmingham, England
@virginmedia Phone and TV down in B24 area, wondering if the power cut immediately before was due to work you’re doing.
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Kerri
(@WestonKerri) reported
from
Birmingham, England
@virginmedia absolute joke !! worst customer service provided ! #whybother
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Daniel Sturley
(@ikonic_exposure) reported
from
Birmingham, England
@virginmedia What would really help is a separate sales number to call and to speak with an agent straight away with no ‘system’ to navigate and who understands my disability and can help me to sign up if I want to :~}
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Mike Hamer
(@Plumberguyuk) reported
from
Birmingham, England
@virginmedia one good thing is I can demonstate in my customer training sessions how not to treat customers, thank you for the material Virgin Braodband
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🐺Wolfish
(@unit_1974) reported
from
Birmingham, England
@CapnKink @virginmedia They don’t even respond when you complain. I haven’t got the patience to keep phoning to get a temporary fix. Just gotta decide which service to switch to and they’re gone.
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🐺Wolfish
(@unit_1974) reported
from
Birmingham, England
@squelchuk @MingSwift @virginmedia We have a good box. That took long enough to get upgraded. I would try a superhub3… but I want a signal that gets around the house too, as well as reliability!
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GTAssociates
(@GTAssociates) reported
from
Redditch, England
@virginmedia 8 conversations to cancel our service and cxl confirmed by virgin. Cancellation first made on 28 Feb. Just received a bill and you have billed for April and May. What a shambles you are! Get your act together now! I have paid final balance & no more is due!
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🐺Wolfish
(@unit_1974) reported
from
Birmingham, England
And once again we are unable to use our @virginmedia wifi. When I called customer services today they took nearly 10min to answer, asked the same basic questions repeatedly and then cut me off without even starting to resolve anything! Bloody useless. Issues since May 2018.
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Mike Hamer
(@Plumberguyuk) reported
from
Birmingham, England
Virgin Media should be reported to the advertising standards, for lies, what a total load of crap, try getting your customer service telling the truth for a start .
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🐺Wolfish
(@unit_1974) reported
from
Birmingham, England
Made a complaint to @virginmedia 10 days ago via their online service with a 7 day anticipated response time and yet have heard nothing since the acknowledgement of my complaint. This basically sums up my experience over the past year of ineffective response to our issues.
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Chris Roberts
(@djchrisr) reported
from
Worcestershire, England
@virginmedia I'm messaging for my mum - their V3 hub 2g radio is not working at all, stopped working last week. Enabling 5g has got it working on their newer devices but service is still very slow. Have tried hard reset, everything, but nothing is getting that 2g signal on
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jen
(@jenkin99) reported
from
Birmingham, England
@virginmedia Ive called you customer service department to be hung up on temwicw, i have sent an email to yourselfs and via resolver had no response. I have a health and safety issue i want resolving
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Adam McDermott
(@admcdermott) reported
from
Dorridge, England
@virginmedia 6 week a ago we lost all service, finally got an appt for yesterday to have cable dug up and reconnected. Engineer rang twice to check contractors had done street work - no. Assured by CS it would be done, it wasn't. Now another 2 weeks! You just don't care!
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Mike Hamer
(@Plumberguyuk) reported
from
Birmingham, England
@virginmedia I don't think much will happen given virgin's track record but on the plus side you've given lots of material for my delegates on next Saturdays Customer Service module.
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Mitesh Parmar
(@Mitz__P) reported
from
Solihull, England
@virginmedia why can't I take advantage of the Full House Sports Bundle... So what if I'm a existing customer, you've got me by the ***** anyway with the broadband. May as well just cancel and go elsewhere
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🐺Wolfish
(@unit_1974) reported
from
Birmingham, England
@virginmedia Broadband issues since May 2018. Multiple calls to customer service with no permanent fix. Last time I called I was asked the same questions repeatedly then cut off. Want a new hub that works and a bill review as it’s gone from £65 to £79 since Sept 2018!
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GTAssociates
(@GTAssociates) reported
from
Redditch, England
@virginmedia Media Services,. We have always passed security and never had this issue before!
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Mike Hamer
(@Plumberguyuk) reported
from
Birmingham, England
@virginmedia Just had a look at what you've sent, you lot are a real joke, you screw up and then push customer to do all the work and hope they give up, I surggest you find another job far as possible form customers,
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Samantha
(@Sammykins9486) reported
from
Birmingham, England
@virginmedia Tried the chat everyday for the past 5 days and it is not working. Due to recent changes with someone at household moving out I do not need the landline anymore,and wanted to discuss my options as I do not want to pay monthly for a service I am not using
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🐺Wolfish
(@unit_1974) reported
from
Birmingham, England
@MingSwift The TV service is great but if we can’t rely on our WiFi in a connected home, it’s not worth it. Have made a complaint. If they don’t offer an upgraded hub (which they’ve not before) and compensation/reduced bill (gone up by £14 since Sept), we’ll be gone. @virginmedia
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Natalie Hinds
(@NatalieHindsx) reported
@virginmedia I have checked in with the automated line and it says the problem should have been fixed by 1.15pm yesterday, I've asked for text updates nothing. Now we have no service in our area. Are issues being fixed or just left some help please
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sarah clark
(@sarahclark82) reported
@virginmedia 07929834503 is the number, you are missing my point! I never gave you permission to give my details out to anyone and be phoned from a mobile number I do not know.
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nikkinoonoo💙
(@nikkinoonoo6) reported
@virginmedia I can’t get through to anyone for days and days so sent a complaint I want to give 30 day notice to cancell direct debit. It’s the only thing you cannot do on your account and No live chat and hours on phone
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ann macdonald
(@annmacdonald1) reported
@virginmedia Hi I need to speak to someone regarding my mum's account, each time I ring they hang up on me.
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El x
(@ella_makes) reported
@virginmedia I still can’t get through to your helpline number - the number’s not even connecting! This is **** - £61.50 pcm for #pisspoorservice #virginmedia
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Dave M
(@daveyboy1007) reported
@virginmedia please can you advise if your customer service number is working. Very annoyed that when trying to cancel my contract with you I was put on hold and the person never came back to me after 45 minutes and the phone cut out. Now I can’t call back.
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Gareth Price
(@garethaprice) reported
@virginmedia You take subscription from all but your customer service is entirely geared toward the web savvy. There is zero service to anyone who isn’t comfortable navigating websites. I expect you have endless UX projects but you entirely ignore customers like my parents.
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Sajid Varda
(@SajidVarda) reported
Special award to @virginmedia for expecting me to borrow a phone from my neighbour during lockdown or buy one to analyse a fault with my phone line. Typical scripted response from the Indian call centre and to add insult to injury they cut the call! Awful service and company.
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Gary Brian Smith
(@MrGarySmith) reported
from
Dartford, England
@virginmedia I’d like to #stayconnected but you have not returned calls re slow speeds I’ve been getting since summer 20 but still charging me for, think after 12yrs as a customer you’d think you might want to keep me, if I don’t get a call BEFORE Mon I’ll cancel and start a new
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Darshan Patel
(@Pateld7) reported
@mzhypa @virginmedia No broadband for 3 days! No working from home. No homeschooling. No entertainment. Thanks Virgin Media for great service.