Virgin Media outages and service status in Redditch, England
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Full Outage Map
- Virgin Media generated 0 outage signals in the last 24 hours around Redditch, including 0 direct reports.
- The most common problems reported in this area mention TV and Internet.
- The most recent signal from this area was received Apr 4, 11:00 PM GMT+1.
- TV (60%)
- Internet (40%)
The latest reports from users having issues in Redditch come from postal codes B98 and B97 .
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Problems in the last 24 hours in Redditch, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Redditch, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
April 9: Problems at Virgin Media
Virgin Media is having issues since 08:20 AM GMT. Are you also affected? Leave a message in the comments section!
Live Outage Map Near Redditch, England
The most recent Virgin Media outage reports came from the following cities: Redditch, Solihull, Halesowen, and Stourbridge.
| City | Problem Type | Report Time |
|---|---|---|
 Redditch
|
Internet | 5 days ago |
|
Redditch
|
TV | 12 days ago |
|
Redditch
|
TV | 16 days ago |
|
Redditch
|
TV | 16 days ago |
|
Redditch
|
Internet | 21 days ago |
|
Solihull
|
Wi-fi | 28 days ago |
Community Discussion
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Virgin Media Issues Reports Near Redditch, England
Latest outage, problems and issue reports in Redditch and nearby locations:
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Mark Cottrill (@Markycot) reported from Solihull, EnglandI can’t get because Hub 3 doesn’t support it, poor quality control, worse customer service @virginmedia I want it sorted today!!
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Mark Cottrill (@Markycot) reported from Solihull, England@virginmedia Just phoned, spent 35 minutes on hold, call answered, questions asked, checks being carried out.......... Phone gets put down!!! Do you expect me to call again for the same atrocious service?? @virginmedia @BBCWatchdog
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Stuart McCullagh (@stumccullagh) reported from Solihull, England@virginmedia Internet down again (had engineer here Monday). Cut off after a 62 minute wait! Tried the app won't let me log in as my password is wrong and it hasn't sent me any new password link (2 hours ago).
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sharon Elizabeth Noa (@SharonNaokes) reported from Wythall, England@virginmedia My main issue is that I need to speak to someone!! How do I do that? The line is constantly busy and won’t even put me on hold, the website says I need to speak to someone to deal with my requests! Can you see my problem? It’s appalling.I’m paying for a service I’m not receiving
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David H-T 🏳️🌈🇪🇺🇳🇴🏴 (@psicorps2000) reported from Solihull, EnglandAnybody in B37 with a @virginmedia box having problems with their boxes rebooting? Ours has done it twice without warning this evening.
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Nickins (@ninsull) reported from Solihull, England@virginmedia how can you spend nearly an hour on two phones to report a problem with no one picking up. Yet ask me if il refer you. @next stop I’m cancelling my contract.
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Stuart McCullagh (@stumccullagh) reported from Solihull, England@virginmedia Yes i have , i cant get through to anyone as i was advised to go on the ap, ive requested a new password still waiting! I wanted to leave because of these problems was talked into having adeal as long(as I've stressed) the wifi was sorted even now writing this im using my phone
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sharon Elizabeth Noa (@SharonNaokes) reported from Wythall, England@virginmedia why send me letters with no contact details on for me to get back to you, put my bill up, yet fail to provide the service I’m paying for! I’ve been trying for 3 weeks to contact you to talk about this! Shall I cancel my contract..yes as soon as I can get through 😤
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byron parsons (@byronparsons05) reported from Solihull, England@virginmedia is there any issues with internet today? It’s been down for three hours now
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RosieGee (@pixiero79) reported from Solihull, England@virginmedia Trying to work from home with an internet connection regularly dropping out is a nightmare. This is an ongoing problem yet no service fault in my area. I am paying for a service I am not consistently receiving. Been a customer for many years but thinking of moving...
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Stuart McCullagh (@stumccullagh) reported from Solihull, England@virginmedia how the hell do I get an email from your company trying to reset a password on the app? All i want (for the last year) is working wifi engineer out last monday said i need a booster no help on phone or app or this absolutely shocking!
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byron parsons (@byronparsons05) reported from Solihull, England@virginmedia can you help! Or be the useless internet provider you have been for ages!!!!!! No ******* internet is 12!!!!!! ******* joke
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Mark Baldwin (@mark_xc) reported from Solihull, England@virginmedia why are not supporting key workers through these challenging times? Both my wife and I are key workers supporting the NHS & the food industry from home yet you fail to fix our Broadband issues for 3 weeks. We can’t work. @piersmorgan @BorisJohnson
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sarah allen (@sair74) reported from Redditch, England@virginmedia Hi there, I have just dialled 150 but it’s constantly engaged. My grandad is having problems with his tv and I need to get it sorted. A technician came 2 weeks ago but it’s gone back to the original problem, how can I contact you regarding this???
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Mark Cottrill (@Markycot) reported from Solihull, England@virginmedia Absolutely atrocious customer service! Waited for my Hub 4 to arrive as we are now paying for highest broadband, it arrives and has wrong power cable inside, phoned to sort, on hold for 20 mins then speak to someone who has IT issues and has put us on 40 mins hold!
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Mark Cottrill (@Markycot) reported from Solihull, EnglandAnd now you have been offline for over half a day with your website still saying there is no known issue?! I want to make an official complaint to both @virginmedia and @Ofcom , Your service is appalling and your customer service even worse.
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Everso (@alextom15) reported from Solihull, England@virginmedia is the internet down in B92 of Solihull
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Mark Baldwin (@mark_xc) reported from Solihull, England@virginmedia why are you not supporting key workers through these challenging times? Both my wife & I are key workers supporting the NHS & the food industry from home yet you fail to fix our Broadband issues for 3 wks. We can’t work. You just fob us off @piersmorgan @BorisJohnson
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Matthew Weaver (@MattWeav7) reported from Halesowen, England@virginmedia so struggling with WiFi signal dropping out again, fixed couple of days ago via automated check. Now can’t get through on phone how am I supposed to get WiFi working again?
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victoria nicholson (@bicovico) reported from Solihull, England@virginmedia shocking service again today
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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τ°̩Zzﮩـ™ (@edn_lad) reported@virginmedia internet has gone down again, is there an issue we should know about
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elliefenlonxx (@elliefenlonxx) reported@virginmedia I appreciate your reply but we are being told on the app the problem will be resolved at 6pm tonight but your agents are telling us the 22nd?
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🌸유미-씨🌸 (@_yumi_33) reportedHey @virginmedia there is deffo something wrong with the Internet in Glasgow areas. Even my phone isn't connecting. I WFH so this is a huge issue. Please someone have a look into it?
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ThirdEyeWide (@awakeandready7) reported@virginmedia My original complaint was closed on the 18.7 but on the 17th, I made the new complaint which has a “closed” status. There seems to be confusion with the two different complaints, which are both about the same issue, because the original wasn’t actually resolved.
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Ken (@KeniBoii87) reported@delfender @virginmedia They are the worst company I've ever been with, shocking customer service. Shame though as they have some of the best speeds around
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natalie anne caine (@nac1204) reported@virginmedia It's told me to reset the router,which has been done, and it's a yellow light on the front and not a white light, like it should be. phone line still not working.
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Zahraa (@zAhRaA_0X) reported@virginmedia This is a pointless response. I have been cut off after 22 mins and it's on me to try and ring again. And you're not taking details to follow up re my complaint. In fact I'll probably just go ahead and switch now to another provider and just be done with this poor service.
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Gemma (@oh_just_because) reportedCan @virginmedia’s servers not cope with the heat, as internet has gone down again🙃
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ThirdEyeWide (@awakeandready7) reported@virginmedia That they were “working to solve the issue” and because they hadn’t heard from me, assumed it was solved. It was, briefly, when the tech came to change all the physical connections, but the issue has arisen again but my new complaint isn’t being acknowledged.
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Katan Hirachand (@katan_hirachand) reported@virginmedia you want to charge me £300 to terminate a broadband service which has been patchy at best for 8 months and I've spent hours on the phone to you asking for fixes. Customer centricity! Ironically writing this from a café because broadband at home not working..! Joke.