Virgin Media Outage Report in Stourbridge, Dudley, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Stourbridge come from postal codes DY8.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Stourbridge, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Stourbridge and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
August 12: Problems at Virgin Media
Virgin Media is having issues since 01:40 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (54%)
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Wi-fi (16%)
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Total Blackout (15%)
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E-mail (7%)
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TV (6%)
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Phone (2%)
Live Outage Map Near Stourbridge, Dudley, England
The most recent Virgin Media outage reports came from the following cities: Wolverhampton, Dudley, West Bromwich, Birmingham, Stourbridge, Kidderminster, Walsall, Cradley Heath, Oldbury, Brierley Hill, Smethwick, Ryton, Redditch, Tipton and Himley.
| City | Problem Type | Report Time |
|---|---|---|
 Wolverhampton |
TV | |
| Dudley |
Internet | |
| West Bromwich |
Total Blackout | |
| West Bromwich |
Total Blackout | |
| Birmingham |
Internet | |
| Birmingham |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Stourbridge, England
Latest outage, problems and issue reports in Stourbridge and nearby locations:
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Ben Franklin.
(@benavfcfranklin) reported
from
Dudley, England
@virginmedia my WiFi is running at 3.4 download speed. This is the 3rd time I’ve contacted and done tests and still no fix has been made.
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Ben Franklin.
(@benavfcfranklin) reported
from
Dudley, England
@LDTomo @virginmedia 3 times I’ve contacted them now & they’ve done **** all about it. Want £100+ to move a router as well the jokers.
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Mercedes Hodson 👷🏻♂️💁🏼♀️
(@mercede72928186) reported
from
Wednesfield, England
@Carol74438555 I was having issues with Virgin media too but they are sending me an updated box out so hopefully it will be ok then
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lee harris
(@leeharris85) reported
from
Dudley, England
@virginmedia customer service as good as ever told I’m being put through to another team.... then cut off
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adi
(@adiDev0) reported
from
West Bromwich, England
@virginmedia and the broadband has gone down again. Every day around midday. Phone app has problems reaching servers, web service status says my broadband is good. Router flashing or sorts of green lights.
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Ben Franklin.
(@benavfcfranklin) reported
from
Dudley, England
@virginmedia No they asked me to do some checks which I did then never got a response again. This has been going on weeks now.
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Mercedes Hodson 👷🏻♂️💁🏼♀️
(@mercede72928186) reported
from
Wednesfield, England
@virginmedia Iv been having issues with my internet connection I believe I need a new box Iv had this box now for some years is there a number I can ring to get this sorted. Thank you.
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Andy H
(@AndyTDEJ) reported
from
Dudley, England
I think @virginmedia are attempting to outdo @TUIUK for the worst customer services . I’ve spent 45 mins on hold so far waiting to speak to a human . Doesn’t beat 3 and half hours trying Tui but bless Virgin they’re trying. Just appalling 👍
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Barney Scholefield 🌈 💙
(@BarneyUoB) reported
from
Birmingham, England
.@virginmedia not your fault, but can you do more to stop the scammers? @NatWest_Help 🙏 thanks for prompt support! /2
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Ben Franklin.
(@benavfcfranklin) reported
from
Dudley, England
@virginmedia Yes this was after I reset. I have been trying a hub reset regularly and it doesn’t help. How do I check the package I am on? Im not sure.
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Dickie B
(@richiebunn) reported
from
West Bromwich, England
The award for the worst ever customer service goes to @virginmedia over an hours wait to get through.
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Adam
(@adam_jordan112) reported
from
Birmingham, England
@virginmedia I’m absolutely disgusted with the mobile messaging chat. I have been trying since 11:30am to speak to an advisor and still not getting anywhere. I’d now like to cancel my new order as I am disgusted with the customer service for a new mobile customer!!!
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Ben Franklin.
(@benavfcfranklin) reported
from
Dudley, England
@LDTomo @virginmedia **** that they ain’t having more money off me when their speeds should be much better. It’s never been this bad so there’s an issue somewhere.
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Ben Franklin.
(@benavfcfranklin) reported
from
Dudley, England
@virginmedia You can stick that. I suggest you fix the connection I’ve been having for weeks now, I can’t even load anything on my phone in the rook directly below. Before you ask I’ve done all the tests too then never heard back from you.
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Liane Denton
(@Crazikat2002) reported
from
Birmingham, England
@virginmedia It’s not the WiFi, I am hard wired into to the router. So there is no excuse for this poor service.
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Roy Kyffin
(@RoyKyffin) reported
from
Birmingham, England
@virginmedia why has my mobile signal strength dropped now Virgin Mobile is piggybacking off Vodafone? Used to be full strength when you used EE.
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Karl Hall
(@Karlos26899) reported
from
Birmingham, England
@virginmedia 30 day notice submitted and a very disappointed now to be ex-customer!!
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Adam
(@adam_jordan112) reported
from
Birmingham, England
@virginmedia has your mobile online order website gone down? It keeps telling me to message or ring to order?
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Steve Walters
(@SteveWa13630733) reported
from
Wolverhampton, England
@virginmedia Seems to be a problem with your website - have not been able to sign in to My Virgin Media Account or emails all day . Any ideas? Help?
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Liane Denton
(@Crazikat2002) reported
from
Birmingham, England
@virginmedia Yes there are issues but seriously everyday issues with your service. Clearly I am not getting the service I am paying for it what what promised when I switched to you. I would like a call and a solution to this problem
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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adi
(@adiDev0) reported
@virginmedia I tried to call your call centre to speak to some person, trying to make a complaint and check if we can resolve it somehow, but your line is busy. I really need this resolving quick please.
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Marcel Bloodworth
(@MarcelBloodwor1) reported
@virginmedia Hi I want to leave for several reasons 1. Your customer services are non existent 2. You have doubled my bill 3. I can’t get hold of anyone to talk this through 4. The broadband continually trips out and I can’t get hold of anyone to discuss this either
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Paul Adamczuk
(@PaulAdamczuk) reported
@virginmedia I’m experiencing very poor broadband speed today in Greenbank Edinburgh, are there any know issues?
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Dr Lewis Herrington
(@herringtonlewis) reported
@virginmedia how am I supposed to cancel my account before the deadline when I can’t get through to your call centre and there is no email address to write to you? Can I send you a letter by post to cancel my broadband?
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Dr.Bone R.S. OB/GYN I Created MMDMA in"96" Ret.Vet
(@BoneGyn) reported
@kingmacinchina @Zoompad @virginmedia I Had The Same Problem w/ Comcast Here Paying For a 175 Connection and Only Getting on Avg.30 At Best 50.. I Told Them I Will Be Suing Them For My Time Trying to Resolve Their Over Billing & Not Getting Close to What I Paid For.. My Rate $500 per Hr. I Told Them Before Hand !
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SUNNY M
(@sunnym321) reported
@virginmedia Bear in mind this was an incident that happened in 2015/2016. It was 2016 where I received a letter of apology. Still it hasn't been removed from my credit history. Can you appreciate my frustration?
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Demontoy
(@demontoy22) reported
@virginmedia your tech support is seriously the worst around, they clearly had no intention of listening to the issue I had and just wanted me to pay more for my package instead of fixing my broadband!
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jushardwrote
(@jushardwrote) reported
@virginmedia tried to get through to your customer service team but the phone lines have been giving the message "our lines are busy, call back later" for the past three days? Are you no longer accepting calls?
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joseph langton
(@jnlangton) reported
@peltonboy @virginmedia its shite when it goes down
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Ben Theobald-Morgan
(@bentmdesign) reported
@virginmedia I've just been on hold for 45+ minutes just for someone to pick the phone up and put it straight down!!!! Furious is an understatement and when I try to ring back I get an automated 'We are very busy at the moment try again later' Not acceptable!