Virgin Media Outage Report in Stourbridge, Dudley, England
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Stourbridge come from postal codes DY8.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Stourbridge, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Stourbridge and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 10: Problems at Virgin Media
Virgin Media is having issues since 09:40 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
-
Internet (55%)
-
Wi-fi (16%)
-
Total Blackout (14%)
-
TV (8%)
-
E-mail (5%)
-
Phone (2%)
Live Outage Map Near Stourbridge, Dudley, England
The most recent Virgin Media outage reports came from the following cities: West Bromwich, Birmingham, Redditch, Wolverhampton, Walsall, Dudley, Stourbridge, Brierley Hill, Oldbury, Kidderminster, Smethwick, Halesowen, Cradley Heath and Bromsgrove.
| City | Problem Type | Report Time |
|---|---|---|
 West Bromwich |
Total Blackout | |
| Birmingham |
Total Blackout | |
| Redditch |
Internet | |
| Birmingham |
TV | |
| Wolverhampton |
Wi-fi | |
| Walsall |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Stourbridge, England
Latest outage, problems and issue reports in Stourbridge and nearby locations:
-
Dave Bytheway
(@davebytheway) reported
from
Wolverhampton, England
@wolves_ink @virginmedia @Newey_7 Our @SkyHelpTeam broadband hasn’t worked since installation despite calls and an attempted booster fix. Know how you feel mate
-
Nigel P Harris
(@nigeyp) reported
from
Birmingham, England
Sick of the shit customer service in the uk. 3 calls to @virginmedia trying to get them to repay a credit & after being put on hold for 10mins they hang up each time. #Useless #virginmedia
-
Ash❗️
(@A_J_92) reported
from
Birmingham, England
@virginmedia I want to order the sim only which is on offer which ends tonight. I am trying to bring my no. Across from another network i have the PAC I've put this in the form when ordering online but getting an error message
-
Luke T
(@lukiee) reported
from
Dudley, England
@virginmedia I can’t get into my account online.. I have changed my password but it is still my my details are incorrect.. help
-
Dave Bytheway
(@davebytheway) reported
from
Wolverhampton, England
@wolves_ink @virginmedia @Newey_7 @SkyHelpTeam @CoopEnergy have well and truly let us down, over charged, no communication and still waiting for a call back from last week! They are the worst I’ve encountered for this
-
Carol Coombes O.B.E
(@CrackingLeaders) reported
from
Birmingham, England
@virginmedia Bedroom installation contracted weeks ago for ill person. Didnt happen. Scant, apathetic apology, told new date might now be few weeks. Was held up collection from hosp awaiting techs that never came. We've no clue what's happening when, nor the effort to keep trying for it.
-
Ash❗️
(@A_J_92) reported
from
Birmingham, England
So I left @virginmedia over 18 months ago as they tried to rip off a loyal customer and had no customer service experience or knowledge at all. I thought I'd give them another chance just by grabbing a sim only deal as the offer was attracting. say no more, Sim cancelled!
-
Lucy Coxon
(@lucylegs1506) reported
from
Wednesfield, England
@virginmedia not a happy customer at all. My phoneis not working at all, not turning on. I pay insurance thru virgin. I called them 2day to see if it could be repaired, they said no and Ive gotta pay £80 excess for a replacement. It doesnt state this in my contract.
-
Helen Rollins
(@kittykatrollins) reported
from
Birmingham, England
Poor customer service from @virginmedia this morning. Phoned to discuss fraudulent callers to my landline. First advise was to call #TPS, I carefully explained that I was already registered with them. He then said, let me give you a number. I diligently wrote it down. Who’s that
-
🐺Wolfish
(@unit_1974) reported
from
Birmingham, England
@virginmedia Thanks you for this. I’m at work 12hrs today so won’t be calling. Very disappointed over the past 2yrs of issues. I’ve called customer services multiple times and made two complaints previously. Still not resolved so will be switching.
-
daniel
(@field133) reported
from
Dudley, England
@virginmedia absolute joke virgin broadband nearly 6 weeks of intermittent issues with no broadband and again yesterday and today when you call no one answers just holding this needs to be addressed
-
Sarah James
(@gmb_sarahjames) reported
from
West Bromwich, England
Really disappointed with @virginmedia call centre staff this evening, asking 10 times in the space of 20 minutes to speak to a supervisor to resolve an issue is not good enough
-
Ash❗️
(@A_J_92) reported
from
Birmingham, England
@virginmedia do you have an email address I can email on to cancel please I've tried phoning and its a joke!
-
Stuart Cockerill
(@licklemouse) reported
from
Birmingham, England
@virginmedia I’ve just wasted a whole hour sat on the phone with someone who had less than an a basic understanding of English what a waste of time only to be sent a new TiVo box who knows of this will work as she spent more time speaking to her work mates awful experience 😡
-
🐺Wolfish
(@unit_1974) reported
from
Birmingham, England
As well as the hub randomly disconnecting from various home control devices; Alexa, Sonos, Dyson… the @virginmedia TiVo Box now seems incapable of playing BBC iPlayer! This service, despite having the most up to date equipment and checking every setting & connection is rubbish.
-
Kate Wright ◣ ◢
(@Wrightgal80) reported
from
Birmingham, England
@BloxwichWolf @virginmedia They are beyond crap!
-
Dave Yates
(@dtyates) reported
from
Kidderminster, England
@virginmedia Yes I had, as I said in a previous tweet the only status with issues is TV and an advanced Test states nothing is wrong
-
chris
(@eurobob17) reported
from
Wolverhampton, England
@virginmedia It's my media service to many price hikes been with you for 8years and new people get a deal for a quarter of the price I pay I want out way to expensive paying for a land line I dont use just because VM wont let me out of LL service
-
Ian lee
(@ianl2001) reported
from
Wolverhampton, England
@virginmedia please explain customer service to me...on hold for 16 minutes, then cut off #jokeservice
-
Stuart
(@Griffomiester) reported
from
Willenhall, England
@virginmedia Have a word with yourself, this has been going on for 12 months. How about you send an engineer to fix once and for all
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
woody
(@woody6694) reported
Once again @virginmedia running a very poor service, never known service this bad… anyone reading this I strongly advise you not to go with these jokers it’s constantly running slow can’t wait for my contract to expire
-
Sue Taylor 💙
(@SuePTaylor) reported
@virginmedia I initially had an email from you saying that my contract was coming to an end and suggesting a cheaper replacement. I'm unable to find details of this on the website so contacted you via online chat but never got to the point of talking to a human advisor.
-
MB
(@mb1979) reported
@virginmedia It’s taken three days to fix so far and still no timeline on when normal service will be restored. If you can’t provide the service I’m paying for, I’ll go elsewhere
-
Tracey Culverhouse
(@TraceyCulverho3) reported
@virginmedia There are no faults. I have been in contact with customer service so many times. They just say take speed tests for a month and call back but your call times are so long
-
Fleety
(@fleety2012) reported
The @virginmedia go app is the only app on my phone I cannot and won't trust. Never remembers your password, hardly works when it does. Utterly awful. Literally changed the password an hour ago and still saying it's wrong. Probably the 50th time it's done it.
-
Declan Fletcher
(@DeclanFletche17) reported
@virginmedia @NetflixUK Mate please fix the wifi in Bolton england it is atrocious been off and on for a week very frustrating
-
Vick
(@Vicaah) reported
Why is it everytime there’s a @CallofDuty update @virginmedia broadband wants to screw me over. Supposed to be the best but I’m getting 8.13mbps download when I pay for 1GB down…… are you having a laugh.
-
Benjamin Hunt
(@JustAFootyFan_) reported
@DezzaMUFC @primevideosport @virginmedia I can imagine, I'm constantly annoyed at how slow my internet is
-
Adam
(@ajtheladplummy) reported
from
Middlesbrough, England
@virginmedia Advertises the best fastest and most reliable internet you can get but all you get is buffering. Tried to call support team all you get is automated options, please select your option blah blah and all you get is we will send you a link. I want to speak to a human!
-
🏴 ℕ𝕖𝕚𝕝 𝔹𝕖𝕝𝕝 🏴
(@neilbell86) reported
@virginmedia dm me. I've tried every which way to contact you to discuss problems with my broadband. I call & it's just automated tests to say services are OK. I WhatsApp multiple times and get a msg saying too busy every time. I've dm'd you and no reply. How do I talk to you???