Virgin Media Outage Report in Stourbridge, Dudley, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Stourbridge come from postal codes DY8.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Stourbridge, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Stourbridge and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 18: Problems at Virgin Media
Virgin Media is having issues since 10:40 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (7%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Stourbridge, Dudley, England
The most recent Virgin Media outage reports came from the following cities: Birmingham, Walsall, Dudley, Redditch, Smethwick, Brierley Hill, West Bromwich, Wolverhampton, Stourbridge, Oldbury, Wednesbury, Ryton and Bromsgrove.
| City | Problem Type | Report Time |
|---|---|---|
 Birmingham |
Internet | |
| Birmingham |
Internet | |
| Birmingham |
Total Blackout | |
| Birmingham |
Internet | |
| Birmingham |
Wi-fi | |
| Birmingham |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Stourbridge, England
Latest outage, problems and issue reports in Stourbridge and nearby locations:
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Richard Anderson 💙
(@MrRichAnderson) reported
from
Kidderminster, England
@virginmedia Really poor service today. Loyal customer, since day 1 Spent over an hour on the phone and still paying a lot of money for equipment that doesn't work. Solution, just reset everything, switch it off and on again! Really??? TV box 8 years old! Not a valued customer.
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Paul Tuxworth
(@paultuxworth) reported
from
Birmingham, England
Red button not working on sky sports football @virginmedia @SkyFootball
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✿𝘓𝘢𝘥𝘺𝘑𝘢𝘪✿💙🤍🌟
(@BaggieBirdd66) reported
from
Birmingham, England
@virginmedia hi I need some help please. I need a box installed at my address and I'm hard of hearing so I find it difficult to use the phone. Is there any way I can book a engineer appointment online as that is easier for me. Thanks
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AJKearney
(@aquaticsmum64) reported
from
Aldridge, England
Hey @virginmedia Had a contract with you for years but the TV service is terrible. Called to sort - gave details including PW for account via auto system (all correct). Person said the name on my AC is different??? My bill is in my name! Left hanging on for 28 mins then cut off!
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Jodie
(@jodii_ox) reported
from
Birmingham, England
Hi @virginmedia, according to your website there’s no broad band issues in the B23 area but there definitely is 🙃
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Jodie
(@jodii_ox) reported
from
Birmingham, England
@virginmedia The internet is completely down, tried numerous restarts from the mains
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Aqeel Butt
(@akz147) reported
from
Birmingham, England
@virginmedia What does that even mean .. she cut me off after 2 hours of waiting on the phone.. what type customer service is acceptable at virgin media!!
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Jackie Scott
(@JackieScott_) reported
from
Dudley, England
@virginmedia where do I send a complaint to make sure I'm heard rather than repeatedly disconnected? #Frustration
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leo
(@leomountford4) reported
from
Birmingham, England
@virginmedia it can’t be that hard to fix 😭😭😭😭
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Ashok Patel
(@AshokWhybother) reported
from
Birmingham, England
Why is virgin media in Walmley Sutton Coldfield Birmingham not working?
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Troy
(@tr0y1291) reported
from
West Bromwich, England
@virginmedia are an absolute disgrace. The broadband has been down more than in use over the last 12 months. My 1 year old would do a better job in the call centre they use.
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Lynn Jolly
(@Linnyjolz62) reported
from
Birmingham, England
@virginmedia Held on for 45 mins on Friday and today. Was told there were "communication issues" on Friday and the guy I was speaking to said he'd call me back straightaway on my landline. He didn't. I tried again today to be told they couldn't access the system and that I should call again.
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Ian Dunn
(@PrinciplePhoto) reported
from
Birmingham, England
@virginmedia Waited 1 hour online for the agent. Then she disconnected me. Absolutely awful service.
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Ashok Patel
(@AshokWhybother) reported
from
Birmingham, England
@virginmedia Hello Of course i need help. I can't watch terrestrial television progs either ,virgin box isn't working. Apparently, it's an issue in the area. I've been without tv since friday. I want some form of financial compensation
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jade
(@jadebcx) reported
from
Birmingham, England
@virginmedia why would my router be red lighting if the internet is fine? i read online it means there’s an error with my connection but there isn’t any problem 🥴
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leo
(@leomountford4) reported
from
Birmingham, England
@virginmedia @MICHAEL33835551 JUST FIX IT
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Pedro Oliveira
(@pedrofouruk) reported
from
Birmingham, England
I wanted to cancel my contract with @virginmedia but no ones answering the calls.. terrible costumer service. @MartinSLewis @virginmedia
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Paul McDonough
(@FleeDoubleE) reported
from
Halesowen, England
@virginmedia Get this page after I log onto my account page. Which I'm trying to log onto so I can do a service check. I've cleared the cache and tried from my laptop get the same outcome
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Suzi🧡🖤🧡💕
(@Suzanne_WW) reported
from
Dudley, England
@virginmedia Absolutely useless Rude employees and no help!
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Lewis
(@ljb1875_) reported
from
Birmingham, England
Putin could blow up the virgin media headquarters and it wouldn’t make a difference to my wifi it’s that ****
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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𝐰𝐚𝐥𝐥𝐢𝐬
(@asitwallis) reported
@virginmedia hi my dad has been trying to cancel our virgin account for over 5 hours now, first was an hour on the phone where he were eventually cut off and then almost 4 hours with the live chat/whatsapp team? this is shocking customer service.
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imtious sheikh
(@ImtiousSheikh) reported
@ClaireKavanag19 @virginmedia Absolutely agree with you, Virginia Media has the worse customer service. I am going through the same pain. I been trying to contact them to cancel my service. They never pick up the call. Went though their chat platform and going round in circle for 2 days. No one call back
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milly
(@millyjxo) reported
@virginmedia my partner is being charged for cancelling his account even though we spoke to your team two weeks ago who agreed there is nothing to pay. When we call, all the notes on his file have been deleted and we get hung up on when asking to speak to a manager, can you help?
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James.
(@jamestweedale) reported
@virginmedia No is still haven't been able to get through. Your phone system doesn't work, the keypad options do not move me through the options, I just keep going round the first set
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Fahima
(@Fahima73893221) reported
@virginmedia, compare to some other broadband providers, Virgin media charges premium amount and yet when there's fault, you do not have enough engineers/ technician in place for them to come next day or the following day to fix a fault!I'm absolutely horrified with your service!
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imtious sheikh
(@ImtiousSheikh) reported
@asitwallis @virginmedia Absolutely agree with you, Virginia Media has the worse customer service. I am going through the same pain. I been trying to contact them to cancel my service. They never pick up the call. Went though their chat platform and going round in circle for 2 days. No one call back
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Erin
(@ErinRdesign) reported
I think Richard Branson is one sadist guy, that world wide pain of trying to cancel your virgin media account 👿
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Mario Avossa
(@MarioAvossa) reported
@virginmedia Why? Can you cancel my account? If not then theres not much point really.
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Amran Ahmed
(@amranioahmeda) reported
@O2 other companies have had price increases. I rang Virgin Media about my broadband price increase as it was also a new contract. They applied a reoccurring discount to offset the increase. Easily done. Happy customer = loyal customer. I look forward to leaving O2...
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imtious sheikh
(@ImtiousSheikh) reported
@aliye263 @virginmedia Absolutely agree with you, Virginia Media has the worse customer service. I am going through the same pain. I been trying to contact them to cancel my service. They never pick up the call. Went though their chat platform and going round in circle for 2 days. No one call back