Virgin Media Outage Report in Stourbridge, Dudley, England
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The latest reports from users having issues in Stourbridge come from postal codes DY8.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Stourbridge, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Stourbridge and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (7%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Stourbridge, Dudley, England
The most recent Virgin Media outage reports came from the following cities: Birmingham, Walsall, Dudley, Redditch, Smethwick, Brierley Hill, West Bromwich, Wolverhampton, Stourbridge, Oldbury, Wednesbury, Ryton and Bromsgrove.
| City | Problem Type | Report Time |
|---|---|---|
 Birmingham |
Internet | |
| Birmingham |
Internet | |
| Birmingham |
Internet | |
| Birmingham |
Total Blackout | |
| Birmingham |
Internet | |
| Birmingham |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Stourbridge, England
Latest outage, problems and issue reports in Stourbridge and nearby locations:
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David Ward
(@ADaveWard) reported
from
Wolverhampton, England
Thanks for the reply @virginmedia but in your instructions following your system check on your site it states you will be sending a signal to my hub to improve something. Nowhere does it date for me to do a pinhole reset. So which is correct because you need to correct something
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STEEEB
(@mavMclovin77) reported
from
Birmingham, England
@virginmedia been very poor,in B29, had the hub replaced Friday,still no better,awful service
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Ashley Robert Scrivens
(@AshScrivens) reported
from
Birmingham, England
@virginmedia Sorry my tweet mentioned I contacted customer service via text. Asked for my complaint to be raised to a senior manager to discuss the upgrade process and wording, but was just offered a deadlock letter within 15 days! Not your procedure in your complaints code of practice..
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Steve Galloway
(@jedimasterob1) reported
from
Wolverhampton, England
@virginmedia Yes, it has since been resolved. This is not the first time I’ve had this issue and frequently not getting the speeds I am paying for. Not your happiest customer by any stretch of the imagination!
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Ashley Robert Scrivens
(@AshScrivens) reported
from
Birmingham, England
@virginmedia I have just switched my parents over to you for broadband along with their 2 mobiles and I have a pending broadband order to be installed next week for my new house. So I’m extremely disappointed in how I’m being treated, I may have no option to cancel the lot.
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B67 dazza
(@b67dazza) reported
from
West Bromwich, England
Again @virginmedia your customer service makes me wonder how you survive as a business , I choose to wait to talk to someone as I have the time to atm and what happens as I patiently wait i get cut off .My deal is up soon youre on the back foot now to keep this customer
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Fubz
(@Fubz21) reported
from
Dudley, England
5th time today @virginmedia has gone down, got zero work done and no response from customer services. Last straw for me this, as if I'm not under enough stress from work as it is!
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. JAY!
(@JamieEveriss) reported
from
Dudley, England
@virginmedia can you please advise how I’m able to log a complaint?
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. JAY!
(@JamieEveriss) reported
from
Dudley, England
@virginmedia can someone please advise me how I can make a complaint regarding a refund you owe me?
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Ashley Robert Scrivens
(@AshScrivens) reported
from
Birmingham, England
@virginmedia I haven’t really got anywhere, I wanted ideally to discuss the process I went through and what I was advised online placing my upgrade. I have contacted CD via text but i have just been told nothing can be done and pick a new tariff! Struggled to try raise a complaint also...
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Omar Qureshi
(@omarqureshi) reported
from
Birmingham, England
@virginmedia What's the procedure if this isn't rectified? It's not a unusual request, yet I'm around 10 days without phone service.
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jake.
(@jaw1992_) reported
from
Birmingham, England
@virginmedia sort your ******* broadband out. It’s every other day that it goes down, and is beyond a joke now.
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Lacie_Adams
(@Lacie_Adams1) reported
from
Walsall Wood, England
@virginmedia There are known issues in my area. Apparently 2 days in a row at, what i would imagine, are peak times. I seriously need to consider a new provider. This is getting beyond a joke for the money that I pay
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Helen Rollins
(@kittykatrollins) reported
from
Birmingham, England
@virginmedia hi. Trying to get through to you but permanently met with an automated voice. Please can someone contact me. We’ve been having broadband issues for a long time. tried to log into the hub but it says someone else is already logged in. We really need support from you.
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Jason Sheldon
(@Junction10) reported
from
Walsall Wood, England
@virginmedia It always used to. It sees my address from the postcode & gives me the house number and street to choose, then asks me to complete a form for you to contact me to tell me within 10 days if the service is available in my area. It used to be instant, but no-one ever did contact me.
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Abbie Walters
(@abbiewx_xo) reported
from
Kidderminster, England
@virginmedia Any advice on why our virgin media boxes have just decided to stop showing some channels. It says error code (W02) and this is on TLC which we used to watch daily?? Joke. What’s the point in paying for for a service which isn’t being provided?
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Fubz
(@Fubz21) reported
from
Dudley, England
@Angriper @virginmedia @SkyUK If I could get Sky here (at least decent speeds) I'd have switched years ago mate. Although, the way things are going, I'd be better off with poor download speed and uptime, rather than super fast speeds and always down.
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Steve Galloway
(@jedimasterob1) reported
from
Wolverhampton, England
@virginmedia NO BROADBAND SERVICE AGAIN! 🤬
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Nigel Campbell
(@LegincBellion) reported
from
West Bromwich, England
@virginmedia my broadband has been down since 7 am this morning, what’s going on?
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Martin Clarke
(@MartinClarke165) reported
from
Birmingham, England
@virginmedia are the worst I’ve known them in 15 yrs! I’ve had no tv for the last few days and an engineer coming in a week! Really! Also have an outstanding contract issue since March 23rd. Promised call back by managers but never comes. Avoid them!!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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C S Kenny
(@CSKenny1) reported
@virginmedia I spoke to an agent to try to reduce my package charge. £59 was the best she could do but she gave me another number to call 03454541111 as they could improve the offer. After 40 min wait £69 was best she (Yosh) could do. Help please.
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LSM
(@LSMoooo) reported
@virginmedia I created a complaint myself yesterday because your staff have failed to do so but this has actually been on going for more than 2 months.
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Marco valente
(@Marcova89510869) reported
@Bev60396472 @virginmedia @DianaRoss They are hopeless would never go to virgin every again impossible to deal with
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StevieG
(@SteveGrubb) reported
@sniffpetrol @ScottishPower @virginmedia Their customer support is woeful. Made it close to impossible for me to cancel my fathers contract after he died and handed it over to a debt collection company (sending threatening letters to a dead person) and ignored any correspondence from me trying to sort things. Shocking.
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Warrenesco Jacksonovakov
(@izzwoz) reported
from
Ashton-under-Lyne, England
@virginmedia Seems your business model is never answer when someone wants to leave. 8 hours on WhatsApp yesterday totally ignored by Retentions. Queuing on phone again 30min probably get cut again after 1 hour.
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Marco valente
(@Marcova89510869) reported
@virginmedia I have tried to cancel my account seven times and spoke to six people who confirmed it’s been done and am getting emails saying it’s not, all payments are up to date ive moved to an address that can get virgin use checked this and confirmed still same rubbish emails
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Leto Hodll Atreides 🇷🇺⚡☂️
(@SatoshiMelange) reported
@virginmedia It been restored. My point being an SMS or email to business clients would have saved me a call. Why not proactively alert, than point people to status. (Who ironically might not be able to access). "Our service is down but we are on it. Will update with eta or resolution." Easy.
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Ben Bomford
(@Bomff) reported
@virginmedia can you help?! Been through your help BOT 3 times-keep getting sent back to start as no operatives are available. Waited 2hrs on phone line still no answer. I just want to cancel my broadband - could you make that happen?
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Chris Lindsay
(@ChrisALindsay) reported
@virginmedia I have been on hold on the phone for an hour and just been disconnected! This has happened twice now. Not impressed! All I want to do is cancel my contract. It shouldn't be this difficult!
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Tracey Lloyd
(@misstraceylloyd) reported
@virginmedia The WhatsApp function is awful. The irony of a phone company not making outgoing calls too 🤪 thanks anyway. Have a good day.