Virgin Media Outage Report in Stourbridge, Dudley, England
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The latest reports from users having issues in Stourbridge come from postal codes DY8.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Stourbridge, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Stourbridge and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (42%)
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TV (28%)
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Wi-fi (12%)
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Total Blackout (11%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Stourbridge, Dudley, England
The most recent Virgin Media outage reports came from the following cities: Birmingham, Halesowen, Oldbury, Walsall, West Bromwich, Redditch, Bilston, Stourbridge, Wolverhampton, Willenhall, Brierley Hill, Dudley, Wednesbury, Kingswinford and Rowley Regis.
| City | Problem Type | Report Time |
|---|---|---|
 Birmingham |
Total Blackout | |
| Birmingham |
Internet | |
| Birmingham |
Internet | |
| Halesowen |
Internet | |
| Oldbury |
Internet | |
| Oldbury |
Total Blackout |
Community Discussion
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Virgin Media Issues Reports Near Stourbridge, England
Latest outage, problems and issue reports in Stourbridge and nearby locations:
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morble
(@sophiemorbey) reported
from
Birmingham, England
Within 24 hours of me ringing @virginmedia, we’re up and running with broadband (it’s also dead fast, bonus) 👏🏼 If anyone is considering @NOWTV for internet, PLEASE don’t bother. They are honestly the worst provider I’ve ever come across.
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David Ward
(@ADaveWard) reported
from
Wolverhampton, England
Thanks for the reply @virginmedia but in your instructions following your system check on your site it states you will be sending a signal to my hub to improve something. Nowhere does it date for me to do a pinhole reset. So which is correct because you need to correct something
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Lacie_Adams
(@Lacie_Adams1) reported
from
Walsall Wood, England
@virginmedia There are known issues in my area. Apparently 2 days in a row at, what i would imagine, are peak times. I seriously need to consider a new provider. This is getting beyond a joke for the money that I pay
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STEEEB
(@mavMclovin77) reported
from
Birmingham, England
@virginmedia been very poor,in B29, had the hub replaced Friday,still no better,awful service
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Stephen Luckett
(@Steveluckett) reported
from
Codsall, England
@BeefGolf @virginmedia @MartinSLewis They are awful.
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Aaliya
(@Aaliya_UK) reported
from
Birmingham, England
@virginmedia Not officially complained as hoped it would be resolved due to repeated reassurances I’ve had! Shouldn’t have to log a complaint for your error (verified by your engineers)! Cost of GP Partner husband (&my) time far exceeds cost of line rental we are paying for no landline!
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Lacie_Adams
(@Lacie_Adams1) reported
from
Walsall Wood, England
@virginmedia Havent spoken to anyone since my post there are issues in my area which means I have no internet and no TV, during lockdown this is not the most ideal situation 2 nights in a row after finishing work! Been down for over an hour so far that I know of as thats when i got home
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Stephen Luckett
(@Steveluckett) reported
from
Codsall, England
On my third call today with @virginmedia 👍🏻👍🏻 would be awesome if they wouldn’t hang up on me....
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Stephen Luckett
(@Steveluckett) reported
from
Codsall, England
@virginmedia have the worst customer service in the world. Reported a fraud case to them 2 months ago and they have done nothing with it. You call there call centre and they just hang up on you. Great work guys 👍🏻
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Lacie_Adams
(@Lacie_Adams1) reported
from
Walsall Wood, England
@virginmedia Come back home from work and all services are down again.... 2 days in a row...reported the issue... couldnt speak to a person... robot told me to wait 10 minutes and my problems will be fixed.... let's see what happens John
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Lacie_Adams
(@Lacie_Adams1) reported
from
Wednesfield, England
@virginmedia Back up and running but disruption in service and recorded programmes. With the amount of issues I've had since being with you, not once do I get an apology or money back for service I cant use
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Lacie_Adams
(@Lacie_Adams1) reported
from
Wednesfield, England
@Truthisaperspe1 @virginmedia I do inform them of the issues.
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Martin Clarke
(@MartinClarke165) reported
from
Birmingham, England
@virginmedia are the worst I’ve known them in 15 yrs! I’ve had no tv for the last few days and an engineer coming in a week! Really! Also have an outstanding contract issue since March 23rd. Promised call back by managers but never comes. Avoid them!!
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Dan Bull 🍐
(@itsDanBull) reported
from
Birmingham, England
@MrDKOz @virginmedia I asked Virgin's technician about the business package when i joined and he specifically said I wouldn't need it because their fibre service is so reliable it'd be a waste of money to go for the business package. I remember that vividly and it turned out to be terrible advice.
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David smith
(@Davidjocksmith) reported
from
Birmingham, England
@virginmedia No, it’s terrible
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David smith
(@Davidjocksmith) reported
from
Birmingham, England
@virginmedia your poor service is killing me, internet comes on for 10 minutes every hour, causing chaos at home now with all the family not able to study or for me to work.😞
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Lacie_Adams
(@Lacie_Adams1) reported
from
Wednesfield, England
@virginmedia Someone actually looking into my account, the issues I've had and money back would be nice
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Lacie_Adams
(@Lacie_Adams1) reported
from
Wednesfield, England
@Phlebian @Truthisaperspe1 @virginmedia If you go to there website and type in your postcode it states if there are issues in the area. I am aware of how to report issues and how to check for them without making contact, when call always same response of the script they have in front of them. No human aspect to the cal
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Aaliya
(@Aaliya_UK) reported
from
Birmingham, England
Had v patchy internet, when @virginmedia resolved it in April, they connected the wrong cable, cutting off our landline for pt calls (mobile blackspot) Numerous promises frm managers @virginmedia & “urgent service requests” since. Last engineer visited yest. Still not resolved😡
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Helen Rollins
(@kittykatrollins) reported
from
Birmingham, England
@virginmedia hi. Trying to get through to you but permanently met with an automated voice. Please can someone contact me. We’ve been having broadband issues for a long time. tried to log into the hub but it says someone else is already logged in. We really need support from you.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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JRRC
(@JRRC1969) reported
@virginmedia It's OK, issue appeared to have resolved itself. 👍
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Charles De Barros 🇧🇷🇬🇧🇺🇦
(@CharlesDeBarros) reported
@virginmedia You're from VM, from my screenshot you can see my IP address and you're asking me if I have any issues in my area? Can't you check it on yr side? I used to work in IT helpdesk and I must say, the quality of yrs is beyond disappointing. Will call yr customer service. Again! Tks.
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Bluenosebar
(@Bluenosebar) reported
@virginmedia Is there anyone working on your helpdesk this week? Been waiting on live chat for over 2 hours today and 1 hour today to report a house move and phone lines are just as bad. What do you suggest I do please?
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Alex Ramzan
(@MrAlexRamzan) reported
Been trying all morning to cancel my @virginmedia contract all morning, as it’s at the end and I can get a better deal elsewhere. Tried calling six times, to each time getting through to the cancellation team. To only be CUT OFF each time! How is this good customer service?!
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Shramik
(@shramik) reported
@virginmedia a combined wait time of over 3 hours to try and speak to someone to cancel my account, all of this just means I'm paying more as I haven't got through after 5 days of trying..
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Matthew Biddulph
(@Middulph) reported
@virginmedia spent nearly 40 minutes on hold to cancel our broadband, got through to someone only for them to promptly hang up on me the second I said I’m cancelling. Your service is shocking
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Stephen Pearlman
(@Kaidanniwatori) reported
@virginmedia I am no longer a Virgin Media member. Hurrah!! Yesterday, I called your company to switch off just my TV services. My intention was to retain your wifi . But once again due to incredibly poor handling by your company, I decided to cancel everything. Happy days!!
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María 🇪🇸
(@mljs68) reported
@VirginMediaIE hi there, can you pls advise how long it takes for a change of address to update on the customer's profile on the virgin media website. Thanks
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Lord Splashy
(@lord_splashy) reported
@virginmedia I’ve tried and each time I’m told either ‘no managers available’ to complain or the call drops when being transferred, or can’t complain as not a media customer!
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Tony
(@marineseageek) reported
@virginmedia And the problem is, I was told 48 hrs total on Friday. Today I find out the #netflix #virginmedia is a known problem and as you say up to 5 days for IT. Why has it taken (me 5 hours including waiting over) 5 days to be told this. It’s no wonder it causes complaints!