Virgin Media

Virgin Media Outage Report in Stourbridge, Dudley, England

Problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

The latest reports from users having issues in Stourbridge come from postal codes DY8.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Stourbridge, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Stourbridge and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Stourbridge, Dudley, England 03/18/2025 22:10

March 18: Problems at Virgin Media

Virgin Media is having issues since 08:20 PM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (55%)

    Internet (55%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (14%)

    Total Blackout (14%)

  4. TV (7%)

    TV (7%)

  5. E-mail (6%)

    E-mail (6%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Stourbridge, Dudley, England

The most recent Virgin Media outage reports came from the following cities: Birmingham, Walsall, Dudley, Redditch, Smethwick, Brierley Hill, West Bromwich, Wolverhampton, Stourbridge, Oldbury, Wednesbury, Ryton and Bromsgrove.

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City Problem Type Report Time
United KingdomBirmingham Internet
United KingdomBirmingham Internet
United KingdomBirmingham Internet
United KingdomBirmingham Total Blackout
United KingdomBirmingham Internet
United KingdomBirmingham Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Stourbridge, England

Latest outage, problems and issue reports in Stourbridge and nearby locations:

  • TheRamblingElf Richard (@TheRamblingElf) reported from Birmingham, England

    @AksTailor @virginmedia When I had some issues like that I haggled a month or two of free Internet from Virgin until the issue was resolved. Convincing them to do that took an infuriating number of phone calls but it was a satisfactory outcome, I've stuck with them.

  • PhilCampbell_ Phil Campbell (@PhilCampbell_) reported from Willenhall, England

    @virginmedia Not gonna keep calling. I also won't be paying for a service you guys can't be bothered to give me.

  • Jod_69 Jo (@Jod_69) reported from Birmingham, England

    @virginmedia As per last message it says problem in area. It’s back working now (see time of initial mail). 4th time this week it’s been down for prolonged periods of time. Not good

  • walsallmatt WalsallMatt #76TottersLane (@walsallmatt) reported from Walsall Wood, England

    DEAR VIRGIN MEDIA! SORT YOUR **** OUT YOU BUNCH OF TOSS RAGS!!!!

  • mraymond68 Mark (@mraymond68) reported from West Bromwich, England

    @virginmedia I have spent over 3 hours on the phone to you trying to get my broadband sorted and SIMON decides to cut me off!! Great customer service!! 😡

  • VickyBloor2 Vicky Bloor (@VickyBloor2) reported from Walsall Wood, England

    @virginmedia any updates on internet connection in the Midlands 5 hours down now 😡

  • simkins_tracey Tracey Simkins (@simkins_tracey) reported from Halesowen, England

    @virginmedia I am a new customer who was supposed to be installed yesterday, only to be told that they couldn’t do the job. I am now without any TV and broadband unable to work due to this.I am left without any contact & waiting for another he for c/services to answer!! 😡 Help!

  • SteveA_3 Steve Arliss (@SteveA_3) reported from Wolverhampton, England

    This is the exact reason I use the web chat!! To ensure conversation is saved on screenshots! So far today @virginmedia have been completely useless! Want me to pay for a service I'm not getting and they dont know when I will be able to get again

  • SteveA_3 Steve Arliss (@SteveA_3) reported from Wolverhampton, England

    And @virginmedia want me to pay if I decide instead of the uncertainty i want to cancel it and get someone like @SkyUK or @BT installed that can actually provide the service you pay them for

  • cybilrat Jennie O (@cybilrat) reported from Wolverhampton, England

    In these times where working at home essential @virginmedia one week before anyone can fix my internet which was fine before your maintenance

  • K45TRO EA (@K45TRO) reported from Birmingham, England

    @virginmedia why is your broadband so awful?

  • Jod_69 Jo (@Jod_69) reported from Birmingham, England

    @virginmedia Broadband down again today 4th time this week. Really will have to rethink providers

  • SteveA_3 Steve Arliss (@SteveA_3) reported from Wolverhampton, England

    And they expect me to be happy to wait until the 5th of december now? While still paying full price forbabaervice I cant use because they messed up @virginmedia seriously wtf!!

  • lorna_conway Doonie (@lorna_conway) reported from Redditch, England

    @virginmedia It's not an issues according to the site. It's working on wired connections. I'll be looking for compensation after this. If the costomer tells you there's a problem then take their word they're the ones paying you, why would they spend money other than to get what they pay for.

  • ChrisImms I.Am.Chris.Imms (@ChrisImms) reported from West Bromwich, England

    @virginmedia any chance of some customer service? Installation booked for last Friday, engineer didn't show up... twice I've called and been hung up on. Complained via email, no response. Anyone want to tell me what's going on?

  • lorna_conway Doonie (@lorna_conway) reported from Redditch, England

    @virginmedia Friday I booked an engineer as the WiFi on our hub keeps dropping. At the same time I upgraded my package. This includes tech help. Since Friday I've had no WiFi. I tried website chat but got dropped I've tried calling but was waiting too long. I'm getting bored!

  • PhilCampbell_ Phil Campbell (@PhilCampbell_) reported from Willenhall, England

    @virginmedia Still having issues. Was on hold for 1 hour 20 yesterday too and also got cut off...😑

  • Jod_69 Jo (@Jod_69) reported from Birmingham, England

    @virginmedia Yep just says problem in my area. Not helpful and is getting to be a pain tbh

  • PhilCampbell_ Phil Campbell (@PhilCampbell_) reported from Willenhall, England

    @virginmedia Yes there's no issue on the checker. The connect app says it's fine except for a few times it's said the connection is poor. But 1mb some nights is ridiculous...

  • David_Preece David_Preece (@David_Preece) reported from Birmingham, England

    @virginmedia Yet again my internet is down, just had half service for 2 months and it worked for 10 days now gone again... yet you still take full payment out my bank, I see this a theft...

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • nealmg1 Neal Gibson (@nealmg1) reported

    Hi @virginmedia you send the wrong phone & I have to sort a return out before you’ll send the correct one, leaving me without a phone. Utterly rubbish customer first experience.

  • martynhardacre Martyn (@martynhardacre) reported

    @boltoniangirl @virginmedia Words will never encapsulate my disappointment

  • MatthewKiziltan Matt K (@MatthewKiziltan) reported

    @virginmedia That means nothing. Your engineers were supposed to be calling me to help with the issue. They were supposed to be monitoring & then calling me back. See the thread above. It’s simply not good enough. You’ve washed your hands of me cos someone can’t be arsed to try & help

  • AerisFelidae 🎃 PumpkinHumper 🎃 (@AerisFelidae) reported

    "I'm finally gonna have a stream without technical issues" they says And then @virginmedia shits itself. Probably no stream tonight guys as the WiFi won't stay active for more than a minute at a time :( I'll let you know if anything changes

  • emmerliye Emzily Underwood (@emmerliye) reported

    @virginmedia Doctor simulator? Is there any issues in Sheffield at the minute

  • Bry_1991 Bry (@Bry_1991) reported

    @adamcardy29 @NiallTaylor @virginmedia Go and research the head of customer service then email him directly everyday for a week, I guarantee it will be sorted within 48 hours

  • boycie34 AndyO (@boycie34) reported

    @virginmedia How can I get hold of anyone at virgin media, phones are closed, no chat available for issue engineer booked for tonight between 7pm and 9pm, no show

  • owie1189 Owen Martin (@owie1189) reported

    @virginmedia Have done multiple times. It is now saying there is a known fault, with an expected fix by 20th Oct. That’s really not acceptable. I WFH, I have lost a good amount of this week due to no/intermittent connection, I cannot lose another

  • Robbiedavin Robbie Davin (@Robbiedavin) reported

    @virginmedia is there any problems CH62 wirral area?

  • mintuz Adam Bulmer 🐒 (@mintuz) reported

    @virginmedia The service status line does not report any faults in the area however their are several complaints across Twitter and Reddit for high packet loss % in Manchester and Stockport area.