Virgin Media

Virgin Media Outage Report in Stourbridge, Dudley, England

Problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

The latest reports from users having issues in Stourbridge come from postal codes DY8.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Stourbridge, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Stourbridge and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Stourbridge, Dudley, England 03/21/2025 18:50

March 21: Problems at Virgin Media

Virgin Media is having issues since 05:00 PM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (55%)

    Internet (55%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (13%)

    Total Blackout (13%)

  4. TV (7%)

    TV (7%)

  5. E-mail (6%)

    E-mail (6%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Stourbridge, Dudley, England

The most recent Virgin Media outage reports came from the following cities: Wolverhampton, Birmingham, Walsall, Dudley, Redditch, Smethwick, Brierley Hill, West Bromwich, Stourbridge, Oldbury, Wednesbury, Ryton and Bromsgrove.

Loading map, please wait...
City Problem Type Report Time
United KingdomWolverhampton E-mail
United KingdomBirmingham Wi-fi
United KingdomBirmingham Internet
United KingdomBirmingham Wi-fi
United KingdomBirmingham Internet
United KingdomBirmingham Total Blackout

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Stourbridge, England

Latest outage, problems and issue reports in Stourbridge and nearby locations:

  • julsbarnes julianbarnes (@julsbarnes) reported from Birmingham, England

    @virginmedia Your broadband is down in B139YN....any idea when it will be back up?

  • angelalhorton Angela Horton (@angelalhorton) reported from Birmingham, England

    @UK_Jenny @virginmedia Dreadful service!

  • Jod_69 Jo (@Jod_69) reported from Birmingham, England

    @virginmedia well this is just brilliant. Having WiFi problems trying to log into my virgin media to find out what’s happening. Error message saying I have no internet connection so can’t log me in

  • StarryUK Mark Starr (@StarryUK) reported from Birmingham, England

    @virginmedia hi Virgin have been waiting for your customer services dept to speak to me on chat for over 8.5 hours after I was passed to them. Absolutely shocking customer service

  • georgiarec28 Georgia (@georgiarec28) reported from Dudley, England

    @virginmedia bit annoyed at the service I’m receiving. I am trying to speak to someone about an order which is “parked” says someone will be in touch but no one has been? Can’t find an online chat and phone I give up being on hold!!!

  • omarqureshi Omar Qureshi (@omarqureshi) reported from Birmingham, England

    @virginmedia looks like there is an outage in the B24 area for broadband.

  • Steveluckett Stephen Luckett (@Steveluckett) reported from Codsall, England

    @virginmedia do you have anyone I can physically go and see about a complaint as this has reached new levels of terrible service!?

  • Brummie_Girl julie (@Brummie_Girl) reported from Birmingham, England

    @virginmedia morning. Are their broadband issues in B31 again? Mine’s constantly going down this morning. Colleague also the same in Solihull. Website says no issues but that’s not reliable.

  • Mindful_Chat Emily Davies (@Mindful_Chat) reported from Birmingham, England

    @virginmedia Ok I did that a optimised then signal. So I will give that a go for now and hopefully it won’t kick me out again. I though it was the online meeting platform but it happened across multiple sites (teams, Skype etc...)

  • robbiederby Robin Palmer (@robbiederby) reported from Birmingham, England

    First impressions of @VodafoneUK #5G... Underwhelming and somehow still slower than @virginmedia's #4G (in B15). With Vodafone downloading at just 40Mbps and Virgin Mobile coming in at 70Mbps. So to summarise. Slow to roll out, and slower than 4G when it does appear. Not good.

  • victortebbit jason jones (@victortebbit) reported from Birmingham, England

    @virginmedia The '**** of back to America'. 😱

  • jpkesseler JP (@jpkesseler) reported from Birmingham, England

    It came back on for about 15 minutes, then went LOLZ jk c ya. I really love this service, we're definitely going to stay with Virgin Media when the contract is up. LOLZ jk c ya.

  • SusanDaisley SueD (@SusanDaisley) reported from Birmingham, England

    @virginmedia No internet in B38. Any problems?

  • Darkbluebaggie Doug Grant (@Darkbluebaggie) reported from West Bromwich, England

    @virginmedia It wasn’t me it was my sister. She spent 3hrs 10 minutes on the phone to customer services and still didn’t get her issue sorted. Its not great customer service really, oh well.

  • KarenPerry7 *KP* (@KarenPerry7) reported from Willenhall, England

    Disgusting customer service as per usual from @virginmedia again. #disgracefull #terribleservice

  • cra1gs Craig (@cra1gs) reported from Birmingham, England

    So apparently @virginmedia have been trying to contact me about my complaint. 🤔 however no missed calls or voice messages from them. #Virgindontliedothey

  • ReissOmari Gordé 🥀🖤 (@ReissOmari) reported from Birmingham, England

    @Jake_Morris_ @virginmedia @PushDoctor I just find it crap that I'd have to do that in a small apartment you knowww

  • cra1gs Craig (@cra1gs) reported from Birmingham, England

    @virginmedia I’m afraid my patience has worn thin on my complaint. I have now emailed the CEO of Virgin Media.

  • Steveluckett Stephen Luckett (@Steveluckett) reported from Codsall, England

    So @virginmedia @virginhelp I have spoken to the webchat who told me to call the helpdesk. Helpdesk have told me to write a letter. WILL ANYONE HELP ME!??? I will write to Rachel Barrass but not going to really help when the debt collectors arrive.

  • Fubz21 Fubz (@Fubz21) reported from Dudley, England

    You literally can't make this up. Working from home today and @virginmedia goes down again. Jinxed, every time I have important work to do from home the net drops. I would phone customer service but I know from past enquires they are completely useless.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • EmmaSmileHolmes Emma LUFC Holmes 💙💛 (@EmmaSmileHolmes) reported

    @virginmedia Now you've broken our TV connection too and apparently I've got to wait until Friday. Come pick your equipment up, you're not going to get another penny out of me.

  • evocativenut Evocativenut (@evocativenut) reported

    @virginmedia I've reset my password if 10 times now and virus scanned my devices. I had a ticket raised got It to unblock my account which they did but it got blocked again minutes later. Over secured my home network as much ad I can. I need It to unblock my account again.

  • FootballFloods FootballAndFloodlights ⚽️🔦 (@FootballFloods) reported

    @virginmedia No, the stream cut out during the undercard and just wouldn’t return after that.

  • james_a_89 James (@james_a_89) reported

    @BecMccaffrey @virginmedia they hung up on me too! customer service is shocking.

  • Zoehware Zoë 🌻 (@Zoehware) reported

    @virginmedia customer service is awful. They say our router has been delivered, it has not been. They literally will not do anything about it?!! 😡

  • CoastCyclist South Coast Cyclist (@CoastCyclist) reported

    Dear @virginmedia Why is your (alleged 100Mbps) broadband so slow and unreliable? And why do you never have anyone available on your phoneline to actually sort problems out? For nearly £90 a month for my package, I expect better. What are you doing about your poor service?

  • Phil20632657 Phil (@Phil20632657) reported

    @NickyS74 @virginmedia Don't waste time that you'll never get back trying to get anything other than a cynical fob off from Virgin customer facing people. Send your very worthy complaint straight to the top - Josh Bayliss Josh Bayliss has been CEO of Virgin Group since 2011

  • james_a_89 James (@james_a_89) reported

    @virginmedia literally has the worst customer service! I can't get through on the phone, the message bot is useless (goes around in circles) and there is no email address! how hard can it be just to speak to someone :/

  • mattie2twi Matthew Hisbent (@mattie2twi) reported

    @dbnelson99 @virginmedia the curse of the Internet excuse from many service providers - no need to provide info on the quality of their service which you pay for - 'just look it up on the internet'. frankly it's just bloody lazy and uncaring bordering on negligent.😡

  • ralphlawson21 Ralph Lawson (@ralphlawson21) reported

    @virginmedia what is going on with your internet speeds? I’m on the gig1 service but I’m not even getting a tenth of this. My router has just rebooted out of the blue and the speeds have collapsed, and this isn’t the first time this has happened