Virgin Media

Virgin Media Outage Report in Stourbridge, Dudley, England

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The latest reports from users having issues in Stourbridge come from postal codes DY8.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Stourbridge, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Stourbridge and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Stourbridge, Dudley, England 03/19/2025 00:30

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (55%)

    Internet (55%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (14%)

    Total Blackout (14%)

  4. TV (7%)

    TV (7%)

  5. E-mail (6%)

    E-mail (6%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Stourbridge, Dudley, England

The most recent Virgin Media outage reports came from the following cities: Birmingham, Walsall, Dudley, Redditch, Smethwick, Brierley Hill, West Bromwich, Wolverhampton, Stourbridge, Oldbury, Wednesbury, Ryton and Bromsgrove.

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City Problem Type Report Time
United KingdomBirmingham Internet
United KingdomBirmingham Internet
United KingdomBirmingham Internet
United KingdomBirmingham Total Blackout
United KingdomBirmingham Internet
United KingdomBirmingham Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Stourbridge, England

Latest outage, problems and issue reports in Stourbridge and nearby locations:

  • ann_wilson0121 Lisa Wilson (@ann_wilson0121) reported from Birmingham, England

    @virginmedia why sell us a package when you do not have the correct infrastructure in place! 30 minutes on hold today, I’m giving up. We didn’t have these issues with Sky.

  • MattyladKRO Matt Smith (@MattyladKRO) reported from Birmingham, England

    @virginmedia It’s not about my package ...virgin will not show in HD they’ve told me ..so it’s down to you to answer...please

  • jamies144 J (@jamies144) reported from Birmingham, England

    @virginmedia That it can not login.

  • JaneCampionHoye Jane Campion Hoye (@JaneCampionHoye) reported from Birmingham, England

    @virginmedia I have a technician coming on Tues to replace SuperHub but need specific technical support to restore Sent box on PC. Windows say object not found error Ox8004010F. VM techs used to help in past at level 2 or 3. Now it's impossible to get past level 1 tech support.

  • mredwards Mark Edwards (@mredwards) reported from Wolverhampton, England

    @virginmedia Yes and all it did was tell me that our kitchen is a WiFi dead zone... The main issue is that we have loads of devices and I think we are overloading our hub’s capabilities.

  • MidWorldMo ooom (@MidWorldMo) reported from West Bromwich, England

    @SammyDamage Virgin media are an expensive shit show of a service I just want a 'strong and stable' WiFi signal in my bedroom. (See what I did there 😝)

  • glynn_lauren Lauren Glynn (@glynn_lauren) reported from Birmingham, England

    @virginmedia c130 issue is the name of my life. No network issues in my area, restart the box, every week anything longer than an hour on Netflix is unwatchable 😫

  • _Rachele_ Rachele 🍷 (@_Rachele_) reported from Redditch, England

    Looool. Virgin Media down again. Go to put our postcode in to see if service is affected in Redditch & apparently it's not a valid postcode. At least for a week every night the internet has gone down for about 20 minutes. Not the end of the world of course but a tad frustrating.

  • JaneCampionHoye Jane Campion Hoye (@JaneCampionHoye) reported from Birmingham, England

    @virginmedia obviously massive problems!! All services down for 2 days, now reinstalled but they've deleted my Sent box on their server so I can't email documents, badly affects work and no technical support. They just cut out and hang up!!!

  • EvanD Evan Davis (@EvanD) reported from Bournville, England

    @virginmedia Yes. I’ve been to that page. Says I have to report to you a total loss of service, yet the page to do that is broken! @Ofcom

  • mo4g_777 mo4g (@mo4g_777) reported from Birmingham, England

    @virginmedia services for broadband once again not working B42,

  • grimm_karl Grimm (@grimm_karl) reported from Birmingham, England

    @virginmedia Shocking customer service signed up a few weeks ago for fibre given an installation date called the day before to ask me when I would like to book the install then telling me they have a problem on the site and will get in touch in 7 days.

  • DixeyBaker Sharon Baker (@DixeyBaker) reported from Birmingham, England

    @virginmedia why can I never get through .... I get a letter saying please call us ...... 25 mins on hold so far .... so frustrating

  • JaneCampionHoye Jane Campion Hoye (@JaneCampionHoye) reported from Birmingham, England

    @virginmedia Hi, thanks for getting back to me. All my VM services were down in past 48 hours. Now restored. BUT you seem to have deleted my Sent Box from Virgin email Server. I had 2 sent boxes, but the one deleted is the major one synced to my Windows 10 so can't send imp work documents!!

  • JaneCampionHoye Jane Campion Hoye (@JaneCampionHoye) reported from Birmingham, England

    @virginmedia Okay. Just that Twitter asked me to sign into it and results would give you access. Thanks for clarification...just really dont understand why I have to go to a forum to get tech support for an error Virgin has made.

  • Lbacollections Laura-Jayne Brushett (@Lbacollections) reported from Birmingham, England

    @SkyHelpTeam @virginmedia So 5 hours later and the rearranging of my house move has produced a "mismatch" on ur system meaning I have to wait 24hrs to ring u again and start over. What a terrible service!

  • Saq5000 Saqib (@Saq5000) reported from West Bromwich, England

    @virginmedia Could you also tell me why I cannot stream recorded programs when I’m away from home as I am required to be on the same Wi-Fi network which kind of defeats the object

  • JaneCampionHoye Jane Campion Hoye (@JaneCampionHoye) reported from Birmingham, England

    @virginmedia My computer guy HAS looked at your forum. We know what the problem is but it needs technical support your end to fix it. It would take the right person 2 mins but we cant get past your incredibly poor customer service to get any kind of tech support. So stressful & frustrating.

  • Lacie_Adams1 Lacie_Adams (@Lacie_Adams1) reported from Walsall Wood, England

    @virginmedia internet down again, youd think I'd be used to this by now 🤣 always an excuse and never get anything back for the lack of usage. I'm barely in the house using it so dread to think how many times it goes down when I'm not in potentially using it 🤙

  • PhilTonks2 Phil Tonks (@PhilTonks2) reported from Dudley, England

    @WalnutTalking Moved to Virgin Media from TalkTalk last month. Best thing I did. Quite honestly the worst company I have ever dealt with.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • kasim7864 Kasim Hussain (@kasim7864) reported

    @virginmedia Hi I am having issues with pixelated images on all channels (more frequent on HD). Is this part of the problem. Have resetted, tried different hdmi cables and ports.

  • Crazyprawn85 Ian Gilbert (@Crazyprawn85) reported

    @O2 any chance of some help with supercharge volt. I have both virgin media and o2 pay monthly but when attempting to sort i get stuck in a loop between both suppliers

  • danielwalsh1979 Daniel Walsh (@danielwalsh1979) reported

    @virginmedia Catch up I still down I managed to speak to someone at vrigin media by phone who said it will be back up and running hopefully by 11am today

  • ErringtonAaron Aaron Errington (@ErringtonAaron) reported

    @virginmedia Daily poor broadband to the point my mobile phone data is better , which then limits my use of catch up tv services / Netflix , the tv often freezes and i do not get full use of anything

  • bethell_t Tracy Bethell (@bethell_t) reported

    @virginmedia @Colin70847293 That number is a waste of time, I rang it yesterday and was told there wasn't a problem, yet I'm still sat here today with no service 😑, no update as to how long it's going to take to resolve, not good enough @virginmedia 😡

  • bakerboy666 Robin Glazier (@bakerboy666) reported

    @virginmedia I've been a customer for quite a few years but not anymore I've cancelled my account with virgin media. Its absolutely disgusting the way you treat your customer's.

  • samiraziz11 Samir A. Aziz (@samiraziz11) reported

    @virginmedia It’s looking better this morning, however this has been ongoing for a long time now and I’ve never had a reliable internet service. Can this be investigated, so it’s sorted once and for all please?

  • AnthonyAshton1 AnthonyAshton1 (@AnthonyAshton1) reported

    @virginmedia After the outage on Thursday, I assume we will be getting refunds considering we were paying for a service we couldn’t use

  • bewilderingcat Emma Baker (@bewilderingcat) reported

    @virginmedia No, but since this all happened our WiFi is just invisible when trying to login on a device.

  • Reepagoosh Reepa (@Reepagoosh) reported

    @virginmedia You never manage to exceed expectations anymore. Ordered a new i phone for my daughters birthday, delivery arranged for today and confirmed several times with your sales team that it would be with me. Just rang to check and lo and behold it WON'T be with me today..