Virgin Media

Virgin Media Outage Report in Stourbridge, Dudley, England

Problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

The latest reports from users having issues in Stourbridge come from postal codes DY8.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Stourbridge, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Stourbridge and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Stourbridge, Dudley, England 03/18/2025 13:50

March 18: Problems at Virgin Media

Virgin Media is having issues since 12:20 PM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (55%)

    Internet (55%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (14%)

    Total Blackout (14%)

  4. TV (7%)

    TV (7%)

  5. E-mail (6%)

    E-mail (6%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Stourbridge, Dudley, England

The most recent Virgin Media outage reports came from the following cities: Birmingham, Walsall, Dudley, Redditch, Smethwick, Brierley Hill, West Bromwich, Wolverhampton, Stourbridge, Oldbury, Wednesbury, Ryton and Bromsgrove.

Loading map, please wait...
City Problem Type Report Time
United KingdomBirmingham Internet
United KingdomBirmingham Internet
United KingdomBirmingham Total Blackout
United KingdomBirmingham Internet
United KingdomBirmingham Wi-fi
United KingdomBirmingham E-mail

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Stourbridge, England

Latest outage, problems and issue reports in Stourbridge and nearby locations:

  • DorisLee1966 Judy Lee (@DorisLee1966) reported from Dudley, England

    @virginmedia I’ve called and called l’ve used the chat line numerous times. A agent opened a complaint in early feb l received a letter saying all sorted when it wasn’t there are 2 complaints outstanding and my accounts are still wrong.

  • all_day_ Mat Burling (@all_day_) reported from Birmingham, England

    @virginmedia No there isn’t and the only issue is with audio description, it’s driving me mad. I’ve switched it off but it makes no difference.

  • alex_bann Alex Bann (@alex_bann) reported from Birmingham, England

    @virginmedia Can anyone help please? New V6 box has been broken for about a month and have tried to call to get fixed/replaced but to no avail.

  • CraigBrownGolf Craig Brown (@CraigBrownGolf) reported from Dudley, England

    @virginmedia such bad service from day one, nothing but problems and frustrations, an active complaint now been running for all of 2021 and so far I’ve received no contact, I have called in at least 6 times each time I get promised it will be sorted but still waiting? Shocking!!

  • darrendunbar70 Darren Dunbar (@darrendunbar70) reported from Birmingham, England

    @coopersalty I strongly suggest you invest in Sky or Virgin media then. Having an old TV with only 5 channels is the problem here!!

  • Dom_Priest94 DOM PRIEST (@Dom_Priest94) reported from Dudley, England

    @virginmedia chronic customer service !

  • MutliRaceMan Jean Thierry 💙 (@MutliRaceMan) reported from Birmingham, England

    @davesumnersmith @virginmedia I have realised that talking to Twitter teams is of limited value. The responses are scripted and when they’re painted into a corner, they just stop responding. Customer Service has become a contradiction in terms. My daughter has had similar experiences with Virgin Media.

  • dan04harris Dan Harris (@dan04harris) reported from Walsall Wood, England

    Hey @virginmedia what the hell is going on with your service? It’s simply unacceptable! I work from home and need the internet to do my job! When is the service going to be working? @Ofcom

  • JtheB_DKP Jack The Biscuit 🏴󠁧󠁢󠁥󠁮󠁧󠁿 (@JtheB_DKP) reported from Birmingham, England

    @virginmedia • 3 times I’ve been cut off this morning while trying to sort out my bill. Could someone please help?

  • azoidismd Dr Ioannis Azoidis (@azoidismd) reported from Birmingham, England

    @virginmedia Yes, everyone is sorry and everyone understands but no one wants to help. I still haven’t cancelled and you ask me to pay early cancellation fees after raising the prices. If not talking about the current contract I stayed a customer for almost 4 years even with the abuse I got.

  • DagnallChris chris dagnall (@DagnallChris) reported from Birmingham, England

    @virginmedia my wifi is constantly going down, it's happened 4 times today, so frustration. Why do I pay £74 pound a month for this service!? Really thinking of switching to @SkyUK

  • jdbhrrs JADE (@jdbhrrs) reported from Birmingham, England

    does anybody else have a really bad time with @virginmedia broadband? my bill has gone up a couple of pounds recently but the internet is actually the worst it’s ever been 🥴

  • DorisLee1966 Judy Lee (@DorisLee1966) reported from Dudley, England

    @virginmedia The first agent was so rude the second very helpful said she hoped she had sorted the dates of my contract and the bill. But as yet the bill for March hasn’t changed l have no idea what is happening with the complaints. I’m so worn down by it all.

  • MutliRaceMan Jean Thierry 💙 (@MutliRaceMan) reported from Birmingham, England

    @virginmedia My daughter had to make 2 phone calls to your customer service department to resolve a problem with her new TV box in November last year. She was almost 2 hours on the phone & then an engineer visit solved the problem. Engineer admitted the setup instructions were at fault.

  • ThatNeilFleming neil fleming (@ThatNeilFleming) reported from Wolverhampton, England

    @virginmedia That might require quite an extensive overall of your infrastructure and servers however you could maybe start by answering the telephone - you are a telecoms company. Or does customer service fly out the window once the direct debits are set up?

  • ChloeHolland_ox Chloe (@ChloeHolland_ox) reported from Aldridge, England

    Sick of having issues with my Wi-Fi!! At least a couple times a day the router starts flashing and won’t connect anyone in my house to it! Internet speeds are slow all the time 😡 @virginmedia sort it out

  • dbyrne2112 David Byrne (@dbyrne2112) reported from Birmingham, England

    @virginmedia The issue is happening on the app so it looks like it’s duplicated the laptop using chrome 4 times. 3 of those need removing which I can’t do

  • JWRogers82 James Rogers (@JWRogers82) reported from Perton, England

    @virginmedia by sport one channel not working I’ve rebooted the box and still not getting any signal but all the other by channels are working what’s going on 🤬🤬

  • lestatsmum rayofsunshine 💙 (@lestatsmum) reported from Halesowen, England

    @virginmedia do you have a number or email so I cancel mobile insurance?

  • MutliRaceMan Jean Thierry 💙 (@MutliRaceMan) reported from Birmingham, England

    @virginmedia It was a five minute fix, but she lost one month of TV access as a result. She’s a nurse so arranging a daytime appointment took a while because of her work patterns. It’s her first home of her own and I felt she had been treated in a less than respectable manner.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • DavidGe61980306 david (@DavidGe61980306) reported

    @virginmedia Still no network available when I'm not able to use wifi calling. Jow many more days is it going to go on for before Virgin can resolve.

  • CrystalSjamess Flamboyantthebusiness (@CrystalSjamess) reported

    ***** wrong with @Instagram AGAIN! Cause I know it ant @virginmedia, and if it is Virginmedia fix up, I ant paying my bill to be this frustrated in my house, in a pandemic.

  • marta_aouinate marta aouinate (@marta_aouinate) reported

    @virginmedia can you please advise why for 2 weeks now my WiFi is not working properly!!! I can’t work and my kids can’t use it for home schooling !I know it’s not just me as my neighbours experienced the same !!! Please help and sort it out!!!! Postcode is PO4 9EA

  • ChristineHanlo5 Christine Corr (@ChristineHanlo5) reported

    @thedogman_918 @virginmedia I’ve actually heard that loads from my friends Chris..overcharged, service goes down and their TV is crap, one friend is on first names terms with the engineer who comes out to fix her broadband EVERY month!

  • DonnaHa03969751 Donna Harris (@DonnaHa03969751) reported

    @virginmedia Morning, please please tell me what is happening in the DA7 area? Nothing, no broadband, no phone and no TV since 2pm yesterday. Schooling and working from home. Can’t get any response from your customer services. Hung up on us yesterday. Issues for weeks

  • marshallstark marshallstark (@marshallstark) reported

    @virginmedia I'm having sub 0.5mbps upload speeds for the 4th day in a row - postcode NW2 2AA). I was told on Wednesday that virgin was looking into a network issue. Do you have an update?

  • LiamsTransport1 Liams Transportation 🚅 (@LiamsTransport1) reported

    @Coastway_Will I shall never moan about virgin media again 😬

  • alexu223 Alex (@alexu223) reported

    @virginmedia You’re WiFi quality is on the same level of a third world country. Literally the WIFI keeps disconnecting man. And don’t give me the excuse “yo the weather mans chatting ****”. Fix up Yh and make the WiFi worth the amount I’m paying or I’m gonna back hand Richard B

  • D2SDKATO SD KATO & TSD ECHO & DD PATCH (@D2SDKATO) reported

    @thedogman_918 @virginmedia I’m still waiting for them to resolve my complaint not heard a dickie bird

  • thedogman_918 Chris Green (@thedogman_918) reported

    Anyone else have ongoing issues with @virginmedia charging the wrong price on bills, month after month? I'm sick of having to call up, to be told the issue is sorted (and refund added) only to be overcharged again the following month. Absolute joke.