Virgin Media

Virgin Media Outage Report in Dudley, England

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The latest reports from users having issues in Dudley come from postal codes DY2, DY3 and DY1.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Dudley, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Dudley and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Dudley, England 11/21/2025 01:20

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (61%)

    Internet (61%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (12%)

    Total Blackout (12%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (1%)

    Phone (1%)

Live Outage Map Near Dudley, England

The most recent Virgin Media outage reports came from the following cities: Walsall, Oldbury, Wolverhampton, Birmingham, West Bromwich, Solihull, Willenhall, Dudley, Kingswinford, Redditch, Smethwick, Sutton Coldfield, Kidderminster, Brierley Hill and Stourbridge.

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City Problem Type Report Time
United KingdomWalsall Phone
United KingdomOldbury Internet
United KingdomWolverhampton Internet
United KingdomBirmingham E-mail
United KingdomWest Bromwich Internet
United KingdomWest Bromwich Internet

Community Discussion

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Virgin Media Issues Reports Near Dudley, England

Latest outage, problems and issue reports in Dudley and nearby locations:

  • azoidismd Dr Ioannis Azoidis (@azoidismd) reported from Birmingham, England

    @virginmedia Yes, everyone is sorry and everyone understands but no one wants to help. I still haven’t cancelled and you ask me to pay early cancellation fees after raising the prices. If not talking about the current contract I stayed a customer for almost 4 years even with the abuse I got.

  • JtheB_DKP Jack The Biscuit 🏴󠁧󠁢󠁥󠁮󠁧󠁿 (@JtheB_DKP) reported from Birmingham, England

    @virginmedia • 3 times I’ve been cut off this morning while trying to sort out my bill. Could someone please help?

  • JWRogers82 James Rogers (@JWRogers82) reported from Perton, England

    @virginmedia by sport one channel not working I’ve rebooted the box and still not getting any signal but all the other by channels are working what’s going on 🤬🤬

  • stumccullagh Stuart McCullagh (@stumccullagh) reported from Solihull, England

    @virginmedia internet down yet again ..... McDonalds carpark to get their WiFi just for a Zoom call!!!!

  • tahmehtay Tahmehtay (@tahmehtay) reported from Birmingham, England

    @virginmedia is trying to charge me an exit fee of £240 because I am changing address. I would continue with their service, except THEY don't supply the new address. How is this OK? How is such a large company getting away with such a brazen scam. Wow!

  • all_day_ Mat Burling (@all_day_) reported from Birmingham, England

    @virginmedia No there isn’t and the only issue is with audio description, it’s driving me mad. I’ve switched it off but it makes no difference.

  • dan04harris Dan Harris (@dan04harris) reported from Walsall Wood, England

    Hey @virginmedia what the hell is going on with your service? It’s simply unacceptable! I work from home and need the internet to do my job! When is the service going to be working? @Ofcom

  • DorisLee1966 Judy Lee (@DorisLee1966) reported from Dudley, England

    @virginmedia The first agent was so rude the second very helpful said she hoped she had sorted the dates of my contract and the bill. But as yet the bill for March hasn’t changed l have no idea what is happening with the complaints. I’m so worn down by it all.

  • DagnallChris chris dagnall (@DagnallChris) reported from Birmingham, England

    @virginmedia my wifi is constantly going down, it's happened 4 times today, so frustration. Why do I pay £74 pound a month for this service!? Really thinking of switching to @SkyUK

  • Dom_Priest94 DOM PRIEST (@Dom_Priest94) reported from Dudley, England

    @virginmedia chronic customer service !

  • MutliRaceMan Jean Thierry 💙 (@MutliRaceMan) reported from Birmingham, England

    @virginmedia It was a five minute fix, but she lost one month of TV access as a result. She’s a nurse so arranging a daytime appointment took a while because of her work patterns. It’s her first home of her own and I felt she had been treated in a less than respectable manner.

  • jdbhrrs JADE (@jdbhrrs) reported from Birmingham, England

    does anybody else have a really bad time with @virginmedia broadband? my bill has gone up a couple of pounds recently but the internet is actually the worst it’s ever been 🥴

  • alex_bann Alex Bann (@alex_bann) reported from Birmingham, England

    @virginmedia Can anyone help please? New V6 box has been broken for about a month and have tried to call to get fixed/replaced but to no avail.

  • tahmehtay Tahmehtay (@tahmehtay) reported from Birmingham, England

    @virginmedia seems to supply only just above half of the country, but if you change address to an area they don't supply YOU have to pay £240 exit fee. Do not use them if you can't see into the future and know for sure that you will never move. Insane!

  • CraigBrownGolf Craig Brown (@CraigBrownGolf) reported from Dudley, England

    @virginmedia such bad service from day one, nothing but problems and frustrations, an active complaint now been running for all of 2021 and so far I’ve received no contact, I have called in at least 6 times each time I get promised it will be sorted but still waiting? Shocking!!

  • ThatNeilFleming neil fleming (@ThatNeilFleming) reported from Wolverhampton, England

    @virginmedia That might require quite an extensive overall of your infrastructure and servers however you could maybe start by answering the telephone - you are a telecoms company. Or does customer service fly out the window once the direct debits are set up?

  • lestatsmum rayofsunshine 💙 (@lestatsmum) reported from Halesowen, England

    @virginmedia do you have a number or email so I cancel mobile insurance?

  • darrendunbar70 Darren Dunbar (@darrendunbar70) reported from Birmingham, England

    @coopersalty I strongly suggest you invest in Sky or Virgin media then. Having an old TV with only 5 channels is the problem here!!

  • ChloeHolland_ox Chloe (@ChloeHolland_ox) reported from Aldridge, England

    Sick of having issues with my Wi-Fi!! At least a couple times a day the router starts flashing and won’t connect anyone in my house to it! Internet speeds are slow all the time 😡 @virginmedia sort it out

  • dbyrne2112 David Byrne (@dbyrne2112) reported from Birmingham, England

    @virginmedia The issue is happening on the app so it looks like it’s duplicated the laptop using chrome 4 times. 3 of those need removing which I can’t do

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • sybersall Sally Shiers (@sybersall) reported

    @virginmedia 20 years customer loyalty counts for nothing.. leaving after 20 years.. disgraceful service..

  • ChelseaMilne6 Chelsea milne (@ChelseaMilne6) reported

    @virginmedia tf here we are again wifi gone down and no heads up either what a shite company

  • AvisYew Avis (@AvisYew) reported

    @virginmedia Hello. I have tried this and it seems to be stuck in a loop with "Checking your connection for issues" so far it has been 5 minutes and still going.

  • Rexy9k Rexy 🏴󠁧󠁢󠁳󠁣󠁴󠁿 (@Rexy9k) reported

    @virginmedia @HyraxVFX Hey @virginmedia My Internet hasn’t been the best recently is there a way you can fix my internet I am getting 30 ping in fortnite

  • meday72 Matt Day (@meday72) reported

    @virginmedia are there issues with your fibre broadband in Paisley PA3 area ATM? Download speed on 1Gb fibre at 20-30mb and dropping upload speed seems ok at around 50mb

  • iainmcleod800 Alexander Mac (@iainmcleod800) reported

    @virginmedia No i’m waiting for a manager to phone me back. Surely if ur t&cs of new contract state that if i cancel within 14 days it will revert to previous, u cant go back on that? It’s been less than 24hrs. The virgin sim still works. My original contract doesnt expire until nxt year.

  • Superdeformer_ PS (@Superdeformer_) reported

    @virginmedia I think it might be the end of the contract. If we re-sign up with virgin with just broadband (not TV) would we get a new router because the one we have is intermittent with signal and coverage.

  • jellybaby1968 Nicola Middleton (@jellybaby1968) reported

    @virginmedia We eventually got through to an actual human, and whilst our issue couldn't be resolved there and then, an engineer is booked for Tuesday! It shouldn't be so convoluted to get to talk to a human and your website "help" just takes you round in circles. Improvement needed!

  • falkadorren yennefer of vengerberg enthusiast ✶ (@falkadorren) reported

    i have 0.58gb of data left and the wifi still hasn’t been fixed man **** virgin media 😭

  • georgemoore George Moore (@georgemoore) reported

    Anyone I know in Belfast use Vodafone as their broadband provider? Looking to move from @virginmedia, as they want to charge me twice as much as a new customer. Odd, as I would have thought it better to have a customer rather than to hope to gain one. The Vodafone deals look good