Virgin Media outages and service status in Dudley, England

Problems in the last 24 hours in Dudley, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Dudley, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Dudley, England

The most recent Virgin Media outage reports came from the following cities: Birmingham, Walsall, Oldbury, West Bromwich, Bromsgrove, Wolverhampton, Bilston, Brierley Hill, Stourbridge, Sutton Coldfield, Dudley, Kidderminster, Kingswinford, Smethwick, and Halesowen.

City	Problem Type	Report Time
Birmingham	Internet	4 hours ago
Birmingham	E-mail	6 hours ago
Birmingham	Wi-fi	16 hours ago
Walsall	Internet	18 hours ago
Birmingham	Internet	24 hours ago
Oldbury	Internet	1 day ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Dudley, England

Latest outage, problems and issue reports in Dudley and nearby locations:

• 
  Steve Lees (@measlewolf) reported 29 seconds ago from Dudley, England

  @virginmedia afternoon. I’ve been on hold for 25 mins and when I finally got through the line went dead after security questions. My mum has been without her TV service for over a week. Last night an engineer was due by 6 o’clock and never showed. Another text stating the 26th

• 
  Garry (@paragaz) reported 11 minutes ago from Streetly, England

  @virginmedia hey. I am trying to speak to someone about my account but turns out nobody recognises my account number. Can you PM me to organise calling me please. I've tried the text message service

• 
  Phil Queenan (@philq001) reported 11 minutes ago from Birmingham, England

  @Ian66232919 @virginmedia @02 have been awful and the reception is non existent, especially any where near Villa Park. May as well not take my phone out.

• 
  Steve Lees (@measlewolf) reported 17 minutes ago from Dudley, England

  @virginmedia Yes, the fault dates back from the 25th August and hopefully a fix will be made tomorrow, if not an engineer is booked for next week. When I finally got through the team were very helpful

• 
  Ronnie Harris (@redron1975) reported 21 minutes ago from Walsall Wood, England

  @virginmedia so what crap excuse u got today for us in the ws10 area? Internet down again. Honestly if you were a guard dog nothing would be safe. Even less reliable than the weather forecast.

• 
  Kev Maslin (@kevmaslin) reported 22 minutes ago from West Bromwich, England

  @virginmedia The ideal resolution would have been for VM to return the document as originally promised. We have dealt with other companies in this regard and all have been prompt and professional. Even the DWP accepted a photocopy of the POA. Why VM couldn't is entirely beyond me.

• 
  LynneMUFC#22#44 (@LynneMasters) reported 27 minutes ago from Birmingham, England

  @virginmedia why is the Sky Sports red button not working

• 
  MJP - mastodonapp.uk/@mrmjprice (@mrmjprice) reported 27 minutes ago from Birmingham, England

  @virginmedia Async live chat (WhatsApp) sucks as you let me text you with a problem, let it sit for hours, then close it down if I don’t reply within 5 mins and repeat. I’ll just ignore all the comms.

• 
  Gordé 🦩 (@ReissOmari) reported 27 minutes ago from Birmingham, England

  Mad that I pay £71 a month for 350mbps for @virginmedia Broadband for them to only supply me with 40mbps, internet is barely moving, can’t even load basic web pages on my MacBook or phone. Problems in the Birmingham area?

• 
  Steve Lees (@measlewolf) reported 31 minutes ago from Dudley, England

  @virginmedia I understand that your systems were down last night, which happens, but I’ve been on hold for 30 mins this morning. We have a text to say it’s resolved but it isn’t. I just need to speak to someone please.

• 
  Martin Wilkinson (@MartinWilko) reported 31 minutes ago from Birmingham, England

  @pipjcee @virginmedia And not working again in Brum! #VirginMediaoutage

• 
  ch Saqib (@saqibsvideos) reported 36 minutes ago from Birmingham, England

  @virginmedia They haven't called me yet that's how bad you're

• 
  Ashley Day (@AshleyDay1971) reported 38 minutes ago from Woodside, England

  @virginmedia Internet down again, 3rd day I'm a row. Can't even check status on your website as its not loading properly. When will it be fixed?

• 
  Andy (@a_Muss60) reported 43 minutes ago from Swindon, England

  @matt_hanson70 @virginmedia Intermittent for 2.5 days, Sunday always v poor the worst is 0.4mbs with a 250mbs supply. VM's script always saying reboot etc.. Funny though following reporting an issue a week ago I suddenly recorded 256mbs for an hour then it slowly drops to normal! First ever hitting supply.

• 
  Beard Punk (@BeardPunk) reported 45 minutes ago from Birmingham, England

  @virginmedia Hi. The team have also said that the issue isn’t resolved though? Everything has been reset multiple times this morning and still the same issue.

• 
  Satish Danny Paul (@________Danny) reported 45 minutes ago from West Bromwich, England

  @virginmedia Hi, after raising 2 complaints for being missold my contract, no investigation done by virgin, no outcomes received. i am now bing asked to request my data (dsar), investigate the issue myself listenening to the recordings and send proof to virgin to review. shocking cust service

• 
  Stuart McCullagh (@stumccullagh) reported 51 minutes ago from Birmingham, England

  @virginmedia But when a contract is agreed like a mortgage or a fixed energy deal surely the agreement should last the full term. I’ve had issues since September & been told I can’t leave due to being under a contract so why should my costs go up when I’ve got an agreement in place until Dec

• 
  Brian Cape (@BrianMCape) reported 53 minutes ago from Birmingham, England

  @virginmedia Alternatively, if you feel the urge to actually be helpful, you can search my name and location (it's an uncommon name) and ask a complaints manager to contact me. No security issues or breaches, since the notes I've been assured are on file, will be there to check.

• 
  Tim Hazelwood (@timhazelwood2) reported 56 minutes ago from Bewdley, England

  @virginmedia He has called a few times and I called once. They say there is an issue in the area. He's been without service since July and they said the issue would be resolved on 21st aug. ive been away and it's still not fixed. It looks like an issue with the box to me as a layman

• 
  Claire B🐈‍⬛🐈‍⬛ (@KittykatClaire) reported 59 minutes ago from Willenhall, England

  @virginmedia I guess it's not your. Problem. After pushing me into a contract with them. I've been in touch with them and there nothing they can do they just want me. To turn my mobile on and off again

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  chris8854.bskysocial (@chris327759) reported 4 minutes ago

  @virginmedia No I’m aware of the power outage so all I want to do is watch tv which is fine. There’s no internet yet, it’s the message constantly flashing up on the screen that’s annoying. Once u have seen it once, u shouldn’t need to see it again, but every 10 seconds it’s there

• 
  Mia (@LondonMum2025) reported 13 minutes ago

  @Benleo @virginmedia I’m having the same issues with them

• 
  Jagger (@Jagger53015280) reported 16 minutes ago

  @virginmedia @Benleo You haven’t addressed his issues. It’s not just about sorting it out. Terrible service.

• 
  Scott Osborn (@Drscooto) reported 17 minutes ago

  @virginmedia Is this still a problem? I just rebooted my STB and now it useless with a CS1010 error.

• 
  EyeballKidd 4 🏴󠁧󠁢󠁥󠁮󠁧󠁿 (@Eyeballkidd4) reported 19 minutes ago

  @Benleo @virginmedia Give your custom to someone else. That is what I do when I'm not happy with the service I'm expected to pay for.

• 
  FootballCricketMad (@fcmad1960) reported 22 minutes ago

  @virginmedia Hi there, my problems are still unresolved and even your "Resolutions" team is blanking me. I need confirmation that we're at the end of the road so I can go to the regulator. How can I get this pls?

• 
  Ben Leo (@Benleo) reported 24 minutes ago

  Update to this… they really are the worst company in Britain right now - and you won’t believe what @virginmedia have done. I called VM on April 30 asking them to come and fix a broken outside cable at my house. I was (wrongly) told that in order to fix the cable I had to agree a new two year contract which included a main 360 TV box and three streaming boxes. Nothing was ever arranged about fixing my problem, the broken cable. The Indian call centre guy just wanted a sale. After many calls and a missed appointments where I waited in pointlessly after no one ever turned up, an engineer came to fix the cable and install my new boxes. The TV never worked. More calls, two more engineer visits, and it still wouldn’t work. I then posted the original below on X. I then a call from the Virgin Media CEO @LutzSchueler’s assistant to say they MISSOLD me the new contract I never wanted because VM no longer offers 360 TV boxes which allow you to pause, record and rewind live TV. I said ok fine, just put me back on my old contract which had a 360 box - the contract I never would have left until you missold me a new one under the pretence I needed it to fix my broken cable. The CEO’s assistant said no, I can’t go back onto my old contract. And she said I can’t have a 360 box on my new contract. So I’m now stuck with a service I don’t want and was lied to about - with no option to return to my previous contract that I was perfectly happy with since April 2025. They’ve not only missold me a contract, spent hours and hours of my time trying to sort it and caused a hell of a lot of stress - but they’ve now also breached my old contract. She offered me £200 compensation and an apology and said I must stick with the new contract or disconnect. A completely shambolic, insulting and quite frankly disgusting way to treat a customer who has been with them for years. I’ve heard from many of you about similar situations and will now be taking the case to the ombudsman. A clear breach of the Consumer Rights Act and the The Consumer Protection from Unfair Trading Regulations 2008. If anyone has similar experiences with @virginmedia please write them below or DM me. I’ll be fighting for British consumers to make sure they can never treat people like this again.

• 
  Andy Jones (@Andy_wxm) reported 25 minutes ago

  @virginmedia Been a customer of yours for 2 months and my broadband keeps dropping out. Have switched off the hub and back on yet the broadband signal is still having the same problems

• 
  Leon Spight (@leonspight) reported 28 minutes ago

  @Benleo Slim consolation however I’ve been a VirginMedia customer for 20+ years and other than a blip back in 2019 due to no fault of VM the service has been fantastic. But this isn’t good enough, come on @virginmedia do better

• 
  Laura Flavell (@LauraFlavell1) reported 29 minutes ago

  @virginmedia Please can u let me know if Virgin emails are down? I can’t log into my account. I get this: “Your Virgin Media Mail account is currently unavailable. This is either because your Virgin Media Mail account is locked, or because you don’t have an active account with us