Virgin Media

Virgin Media Outage Report in Dudley, England

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The latest reports from users having issues in Dudley come from postal codes DY2, DY3 and DY1.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Dudley, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Dudley and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Dudley, England 11/21/2025 13:30

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (61%)

    Internet (61%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (12%)

    Total Blackout (12%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (1%)

    Phone (1%)

Live Outage Map Near Dudley, England

The most recent Virgin Media outage reports came from the following cities: Birmingham, Solihull, Oldbury, Walsall, Wolverhampton, West Bromwich, Willenhall, Dudley, Kingswinford, Redditch, Smethwick, Sutton Coldfield, Kidderminster, Brierley Hill and Stourbridge.

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City Problem Type Report Time
United KingdomBirmingham Internet
United KingdomSolihull TV
United KingdomBirmingham Internet
United KingdomBirmingham Internet
United KingdomBirmingham Internet
United KingdomSolihull E-mail

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Virgin Media Issues Reports Near Dudley, England

Latest outage, problems and issue reports in Dudley and nearby locations:

  • georgiarec28 Georgia (@georgiarec28) reported from Dudley, England

    @virginmedia bit annoyed at the service I’m receiving. I am trying to speak to someone about an order which is “parked” says someone will be in touch but no one has been? Can’t find an online chat and phone I give up being on hold!!!

  • angelalhorton Angela Horton (@angelalhorton) reported from Birmingham, England

    @UK_Jenny @virginmedia Dreadful service!

  • ReissOmari Gordé 🥀🖤 (@ReissOmari) reported from Birmingham, England

    @Jake_Morris_ @virginmedia @PushDoctor I just find it crap that I'd have to do that in a small apartment you knowww

  • julsbarnes julianbarnes (@julsbarnes) reported from Birmingham, England

    @virginmedia Your broadband is down in B139YN....any idea when it will be back up?

  • KarenPerry7 *KP* (@KarenPerry7) reported from Willenhall, England

    Disgusting customer service as per usual from @virginmedia again. #disgracefull #terribleservice

  • robbiederby Robin Palmer (@robbiederby) reported from Birmingham, England

    First impressions of @VodafoneUK #5G... Underwhelming and somehow still slower than @virginmedia's #4G (in B15). With Vodafone downloading at just 40Mbps and Virgin Mobile coming in at 70Mbps. So to summarise. Slow to roll out, and slower than 4G when it does appear. Not good.

  • Brummie_Girl julie (@Brummie_Girl) reported from Birmingham, England

    @virginmedia morning. Are their broadband issues in B31 again? Mine’s constantly going down this morning. Colleague also the same in Solihull. Website says no issues but that’s not reliable.

  • Darkbluebaggie Doug Grant (@Darkbluebaggie) reported from West Bromwich, England

    @virginmedia It wasn’t me it was my sister. She spent 3hrs 10 minutes on the phone to customer services and still didn’t get her issue sorted. Its not great customer service really, oh well.

  • omarqureshi Omar Qureshi (@omarqureshi) reported from Birmingham, England

    @virginmedia looks like there is an outage in the B24 area for broadband.

  • Tom12956152 Tom (@Tom12956152) reported from Solihull, England

    @virginmedia is there any connection issues In the Solihull area?

  • Mindful_Chat Emily Davies (@Mindful_Chat) reported from Birmingham, England

    @virginmedia Ok I did that a optimised then signal. So I will give that a go for now and hopefully it won’t kick me out again. I though it was the online meeting platform but it happened across multiple sites (teams, Skype etc...)

  • cra1gs Craig (@cra1gs) reported from Birmingham, England

    @virginmedia I’m afraid my patience has worn thin on my complaint. I have now emailed the CEO of Virgin Media.

  • jpkesseler JP (@jpkesseler) reported from Birmingham, England

    It came back on for about 15 minutes, then went LOLZ jk c ya. I really love this service, we're definitely going to stay with Virgin Media when the contract is up. LOLZ jk c ya.

  • Steveluckett Stephen Luckett (@Steveluckett) reported from Codsall, England

    @virginmedia do you have anyone I can physically go and see about a complaint as this has reached new levels of terrible service!?

  • Jod_69 Jo (@Jod_69) reported from Birmingham, England

    @virginmedia well this is just brilliant. Having WiFi problems trying to log into my virgin media to find out what’s happening. Error message saying I have no internet connection so can’t log me in

  • SusanDaisley SueD (@SusanDaisley) reported from Birmingham, England

    @virginmedia No internet in B38. Any problems?

  • StarryUK Mark Starr (@StarryUK) reported from Birmingham, England

    @virginmedia hi Virgin have been waiting for your customer services dept to speak to me on chat for over 8.5 hours after I was passed to them. Absolutely shocking customer service

  • Steveluckett Stephen Luckett (@Steveluckett) reported from Codsall, England

    So @virginmedia @virginhelp I have spoken to the webchat who told me to call the helpdesk. Helpdesk have told me to write a letter. WILL ANYONE HELP ME!??? I will write to Rachel Barrass but not going to really help when the debt collectors arrive.

  • cra1gs Craig (@cra1gs) reported from Birmingham, England

    So apparently @virginmedia have been trying to contact me about my complaint. 🤔 however no missed calls or voice messages from them. #Virgindontliedothey

  • victortebbit jason jones (@victortebbit) reported from Birmingham, England

    @virginmedia The '**** of back to America'. 😱

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • AaryahiPavan Pavan Kumar (@AaryahiPavan) reported

    @virginmedia appalling .booked a new broadband scheduled 15th couldn't recall password exactly, tried resetting password, sent to customer care asked for three characters from my forgotten password.When I tried live chat, I was kept in queue since morning. Regret the decision

  • LizTray Liz Tray (@LizTray) reported

    @virginmedia I've already seen it. You get a tenner if you have 2 lost days of service. We both know that intermittent loss - a minute on, a minute off, all day, for days on end - does not qualify. This isn't my first time at the rodeo, NL.

  • GeorgeSandison George Sandison (@GeorgeSandison) reported

    Got @virginmedia telling me (after factory resets, new cables, multiple port tests) that only Virgin Media branded Ethernet cables work. All the other Ethernet cables are LIES! & they’re going to leave me swinging for another week before even talking to me about my actual issue.

  • freddieminelli freddie (@freddieminelli) reported

    @virginmedia It’s constant. This is why I left last time. What’s the point in paying for fast internet speeds when you’re always down? Your service checker always says no issues. Which is clearly wrong.

  • MarkyMoke189 Mark J Nagle (@MarkyMoke189) reported

    @virginmedia Thank you for being honest and telling us what the actual situation is. As deaf people, we are isolated most of the time and when situations like this happen when no one is telling us what the problem is, just compounds our isolation.

  • HorridHorrors Alex (@HorridHorrors) reported

    @james_a_tanner @virginmedia I have this exact same problem and it's driving me insane! So much for giving us the upgrade of "faster internet" for free. Be best off going back to Shell, and thats saying something!

  • jwr79 james ridley (@jwr79) reported

    @virginmedia Not much point in signing up for alerts in an area that I'm visiting. Since the merger I've had very poor signal and speed, it was far superior on Voda and EE prior to that.

  • BenjaminHendy Benjamin Hendy #BlackLivesMatter (@BenjaminHendy) reported

    Hey @virginmedia - out in a town centre today - variously had 3G, 4G and 5G but regardless couldn’t place calls or send WhatsApp messages. Awful service. Never had this problem with @EE - they provided the best signal I’ve ever had. You’re even worse than @VodafoneUK

  • sazmeister88 Sarah 🚩💚🤍❤️ #WearAMaskYouStupidBastards (@sazmeister88) reported

    mad because both @virginmedia and @O2 insist that MK has full coverage with no issues yet central milton keynes is the only spot in Europe i can't get signal, it's been an issue every day i've been here for nearly six months, clearly there is an issue with the 4G coverage here

  • Frenchisfun Siobhan Hancock (@Frenchisfun) reported

    @virginmedia Good news- engineer turned up and was helpful! Bad news, it’s not sorted. Tv picture still pixelated. Problem with the external drop cable an engineer will apparently come in the next 2/3 days but I am no holding my breath… looking forward to me substantial compensation!