Virgin Media Outage Report in Dudley, England
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The latest reports from users having issues in Dudley come from postal codes DY2 and DY1.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Dudley, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Dudley and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Dudley, England
The most recent Virgin Media outage reports came from the following cities: Birmingham, Solihull, Wolverhampton, Oldbury, Walsall, West Bromwich, Brierley Hill, Wednesbury, Willenhall, Dudley, Kingswinford, Redditch, Smethwick, Sutton Coldfield and Kidderminster.
| City | Problem Type | Report Time |
|---|---|---|
 Birmingham |
Wi-fi | |
| Birmingham |
Internet | |
| Solihull |
TV | |
| Birmingham |
Internet | |
| Wolverhampton |
Wi-fi | |
| Birmingham |
Total Blackout |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Dudley, England
Latest outage, problems and issue reports in Dudley and nearby locations:
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Stuart McCullagh
(@stumccullagh) reported
from
Solihull, England
The problem in my area B37 has been happening for over a week can’t watch any TV now @virginmedia over £100 a month!! Plus I’ve been waiting 2 years for an internet booster
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Bonna
(@Phil_Bonna) reported
from
Birmingham, England
@Angela_Griffin @virginmedia I have the fibre optic broadband for £23.95 month and the customer service is great
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Hamps
(@F1Dweeb) reported
from
Redditch, England
Broadband not working folks and your site keeps crashing on 4g @virginmedia
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TheBosz
(@kolapoagunbiade) reported
from
Birmingham, England
@virginmedia Unfortunately, you dont have a ticketing system or cobtact email to track issues, rather a phone system that requires you to wait forever to get through to an agent. A/c number: 095063606. I was charged x2.5 of what i was tp pay.
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Evan Davis
(@EvanD) reported
from
Birmingham, England
@virginmedia Yes I’ve done that. My connection drops out for a minute or so every 30-60 mins. Hard to replicate. My account has notes regarding the reason why the credit was given last time. Ideally I don’t want to wait so long for the same issue to be fixed.
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Stuart McCullagh
(@stumccullagh) reported
from
Solihull, England
All TV boxes playing up , had issues for a couple of days now can’t get through on phones is there any issues in B37 area ? @virginmedia also I’ve been waiting nearly 2 years for my wifi booster
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Casey Rain (aka S-Endz)
(@CaseyRain) reported
from
Birmingham, England
Had an @virginmedia broadband outage on Sunday for 2 hours. Since then, connection so spotty that I'm getting 10 seconds of completely dropped packets followed by 20 seconds of slow-as-molasses ping times once every 10 minutes.
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Stuart McCullagh
(@stumccullagh) reported
from
Solihull, England
@IanMurphy111 @virginmedia Been with them since Telewest I don’t know why I stay false promises poor service
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Rob Chipman
(@robchippyman) reported
from
Birmingham, England
@Tilton247 @virginmedia I had the same for 2 years. Constantly disconnecting on a daily basis . Changed the Hub and it worked straight away. No issues since. Good luck getting a new hub off them though.
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🏴Simon Evans🏌️♂️
(@simonevans1973) reported
from
Birmingham, England
@virginmedia b42 is shocking supposed to have 200meg the #ManUtd Vs #thfc is **** like streaming on a ZXSPECTRUM
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jen
(@jenkin99) reported
from
Birmingham, England
@virginmedia We had issuse with our service, and was told we would need new cables. We the new cables installed. They left cabels hanging in the garden which has since been removed. Our grass is ruined (I have photos) it looks like next doors cable are also under or grass????
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Evan Davis
(@EvanD) reported
from
Solihull, England
@virginmedia Just called your offshore call centre regarding my internet connection. I’m having the same issues as I had when I got a £154 credit from you. /1
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Steve Lees
(@measlewolf) reported
from
Dudley, England
@virginmedia afternoon. I’ve been on hold for 25 mins and when I finally got through the line went dead after security questions. My mum has been without her TV service for over a week. Last night an engineer was due by 6 o’clock and never showed. Another text stating the 26th
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Tim Hazelwood
(@timhazelwood2) reported
from
Bewdley, England
@virginmedia Hi, following on from the resolution of the issue outlined above. My dad has received a full bill despite being assured by every employee we have spoken to that he wouldn't be charged for the period he was without service (more than two months). Please advise
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Casey Rain (aka S-Endz)
(@CaseyRain) reported
from
Birmingham, England
Causing me to drop out of a work meeting once every 10 minutes. Oh, and Virgin tried to blame it on my hardware? Except... My neighbour is seeing the EXACT same thing. This wasn't happening before the outage. @virginmedia why am I paying you lots of money for a spotty connection?
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Evan Davis
(@EvanD) reported
from
Solihull, England
@virginmedia 2/ Despite that issue being due to a junction connection in the cabinet in the street, the op seems to refuse to look at that and just wants to reboot my router. Also claims it is due to my use of Modem Mode. Is there anyone in the UK I can contact regarding this?
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LynneMUFC#22#44
(@LynneMasters) reported
from
Birmingham, England
@virginmedia why is the Sky Sports red button not working
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jordy
(@jordyanslow1) reported
from
Dudley, England
@virginmedia any chance of an update regarding the outage in my local area regarding internet connection? It’s been down 2 days straight!
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dean condliffe 🏴
(@DeanCondliffe) reported
from
Birmingham, England
The day ends with a Y 🤝 Virgin media not working again
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Ronnie Harris
(@redron1975) reported
from
Walsall Wood, England
@virginmedia guess what ********* your system is down again. Useless pricks.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Natalie McCabe
(@mccaben45) reported
@virginmedia I've took photos of everything, if no-one calls me I am reporting this to ofgem due to the complete lack of service and the money that it has cost me.
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Stormé DeLarverie
(@larverie) reported
@virginmedia Wow! a customer of at least a decade if not two and how many hundreds if not thousands of £££s later & @Virginmedia shut you off with you warning or explanation including for things you cannot possibly know about & cannot fix due to the problem. #Genius.
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Alex
(@Alex23X_) reported
@virginmedia New customer here So I call CS last night as my installation kit didn't arrive, turns out my account wasn't even set up but the agent managed to set it up with the 3rd party offer I had signed up with Got my account no. but I'm unable to sign-in to My Virgin Media
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Arglwydd Craig o Llwchwr 🏴
(@project_peter) reported
@virginmedia And she told me ‘she was complaints’ and hummed at me down the phone when I had asked a few times to be transferred And told me ‘what a pity, I can’t transfer you’ Very nice.
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Natalie McCabe
(@mccaben45) reported
@virginmedia I have had problems since joining Virgin. I have tweeted, wrote a complaint online and spent 4 hours in the last couple of days waiting for an agent. PLUS trying to contact via online many times before. Please can you help?!!
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Customer Service
(@vmbusinesshelp) reported
@Tommy70814911 @virginmedia Good afternoon Tommy, I am sorry to hear you are having issues with your services, we always try our best to get the first available engineer appointment. You can contact faults on 0800 052 0800, option 1 then option 3 to see if there is a cancellation. AL
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Stormé DeLarverie
(@larverie) reported
@virginmedia .... my mobile phone wont make telephone calls including the 789 and 150 that might resolve the paym,ent issues when there was a perfectly good DD in place that I have NOT removed. My bank accounts have enough £££ in so there is no reason for them not to be paid. @VMHelpDesk
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Don 'Cornsey' Onli
(@Dononli1) reported
@virginmedia .. my ntlworld account has once again stopped working... are there issues with the server.. again 😡😡
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Hannah McLachlan
(@Angel_McLachlan) reported
@virginmedia We’ve had a look through our bill and we’d like to cut off our telephone line and cancel one extra on our TV package. Would I be able to do this online?
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Kieran Philpott
(@KieranPhilpott6) reported
@virginmedia What are the links I see you send to people so they can chat with you directly? Why aren't I being offered one as now on day 5 of trying to help a vulnerable customer that VM don't give a crap about?