Virgin Media Outage Report in Dudley, England
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The latest reports from users having issues in Dudley come from postal codes DY2, DY3 and DY1.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Dudley, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Dudley and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (43%)
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TV (25%)
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Wi-fi (12%)
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Total Blackout (12%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Dudley, England
The most recent Virgin Media outage reports came from the following cities: Birmingham, Oldbury, Sutton Coldfield, West Bromwich, Bilston, Stourbridge, Wolverhampton, Willenhall, Brierley Hill, Walsall, Dudley, Wednesbury, Redditch, Solihull and Halesowen.
| City | Problem Type | Report Time |
|---|---|---|
 Birmingham |
TV | |
| Birmingham |
Internet | |
| Oldbury |
Internet | |
| Sutton Coldfield |
Total Blackout | |
| West Bromwich |
Internet | |
| Birmingham |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Dudley, England
Latest outage, problems and issue reports in Dudley and nearby locations:
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Mat 🏳️🌈
(@EgglestonMathew) reported
from
Birmingham, England
@virginmedia Nope no difference . Usually do this 3 times a day and normally solves the problem
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Mark
(@MarkMarky222) reported
from
Solihull, England
@virginmedia absolutely disgusted with Virgin media’s service and customer service. Bill jumps up £20 form last month and been on the phone trying to speak to someone about it for 52 minutes now. Roll on July 12th when my contract finishes.
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mark shaw
(@markshawnwo) reported
from
Birmingham, England
@virginmedia I'm trying to get our bill down paying 134 a mouth is to much got the VIP package the first caller said could get it down to 99 then said no because we can't get 500 mb in our area got cut off now been on phone another 50 mins
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Roger Leitch
(@notdodgy) reported
from
Solihull, England
@virginmedia After an hour in a chat session, which involved factory reset of hub, the problem persists. Agent then goes and checks to advise a fault in my area - estimated fix this evening. Wondering if I am now back into the old fortnightly failure cycle..
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Dave Yates
(@dtyates) reported
from
Kidderminster, England
@virginmedia Yes I had, as I said in a previous tweet the only status with issues is TV and an advanced Test states nothing is wrong
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Teds
(@Tedtalks13) reported
from
Aldridge, England
@richardbranson @virginpulse why i think virgin media having iso 90001 on testing bulk buying of @tim_cook stuff richard on your 2% losses since liberty carbon emissions uk with crap
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Roger Leitch
(@notdodgy) reported
from
Solihull, England
@virginmedia Chat session indicates there is still a fault, with an estimated fix of the 26th. So basically I can expect very poor broadband for over a week.
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mark shaw
(@markshawnwo) reported
from
Birmingham, England
@virginmedia 45 mins and counting been transferred 2 times told different things each time what is wrong with your customer service
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tonymartin
(@tonymartin82211) reported
from
Birmingham, England
@virginmedia is there anyway that I can stop this infernal Tivo box recording stuff on my suggestions that I would never dream of watching, it's doing my loaf in.
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Lucy Coxon
(@lucylegs1506) reported
from
Wednesfield, England
@virginmedia not a happy customer at all. My phoneis not working at all, not turning on. I pay insurance thru virgin. I called them 2day to see if it could be repaired, they said no and Ive gotta pay £80 excess for a replacement. It doesnt state this in my contract.
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🐰 Louise Owen 🐇
(@LovesBunnys) reported
from
Birmingham, England
@virginmedia Hi i last contacted you guys on the 27th May 2019 and i still have had ni response from you guys about a complaint i put in last month could you please look into this matter for me please. Mrs Dews
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🐰 Louise Owen 🐇
(@LovesBunnys) reported
from
Birmingham, England
@virginmedia Thanks i will be talking to them regarding the matter, as i don't feel virgin listened to me or took my complaint seriously.
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🐺Wolfish
(@unit_1974) reported
from
Birmingham, England
Starting to have all the same Connectivity problems with @virginmedia as before even now we have their “best” hub. Fed up of having connectivity issues with our supposedly connected home. One minute it works, the next it stops for no reason. All settings checked and correct.
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Chris Roberts
(@djchrisr) reported
from
Dudley, England
@virginmedia I've already tried calling. The agent wouldn't accept what I was saying and basically called me a liar so I tweeted you & you advised me to file a complaint on the website to which I've received no response at all. I feel my only chance of a result is to take it to CISAS.
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Josh Moreton
(@josh_moreton) reported
from
Birmingham, England
@virginmedia Yes the whole service is down and I’ve already registered the faults over the phone and I’ve used the app to get text updates. But the resolve time keeps changing and there no description to the fault itself.
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daniel
(@field133) reported
from
Dudley, England
@virginmedia absolute joke virgin broadband nearly 6 weeks of intermittent issues with no broadband and again yesterday and today when you call no one answers just holding this needs to be addressed
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Carol Coombes O.B.E
(@CrackingLeaders) reported
from
Birmingham, England
@virginmedia Bedroom installation contracted weeks ago for ill person. Didnt happen. Scant, apathetic apology, told new date might now be few weeks. Was held up collection from hosp awaiting techs that never came. We've no clue what's happening when, nor the effort to keep trying for it.
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Josh Moreton
(@josh_moreton) reported
from
Birmingham, England
@virginmedia any news on what the issue is in west Birmingham, had no phone, internet or TV for 19 hours now. Fed up of ringing the automated customer service number.
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✮｡ 👑🖤 𝟨𝒻𝓉𝟥𝒬𝓊𝑒𝑒𝓃 🖤👑✮｡ 🏴
(@6ft3Queen) reported
from
Birmingham, England
@virginmedia down again 😤
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Chris Roberts
(@djchrisr) reported
from
Dudley, England
@virginmedia 17th May I sent my complaint. It's getting very close....
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Ian MacLean
(@ianmaclean88) reported
@virginmedia Not so. Device works perfectly well with other email addresses. Also had similar issue with a previous device and virgin emails
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Islah
(@IslahF__) reported
@virginmedia It says the issue maybe with our in home connection... what does that mean please?
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jamesgwinnutt
(@jamesgwinnutt) reported
@virginmedia A better response would have been that to save me another 12 hours on your text chat (which is what your phone line directs to), you'll get this all sorted for me by engaging the appropriate teams as you cant do it yourself, and raise a complaint on my behalf. Thanks anyway.
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Dave Whitehead
(@db_whitehead) reported
@virginmedia That the same number 789, you really aren’t helping in any way, this is shockingly bad levels of customer service. The conversation on txt with Virgin is now blaming Yodal which is a totally different story to yesterday?
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Jude Wales
(@JudeWales) reported
@the_pieface @virginmedia i’ve got it recently and it been great. download speeds are abit off but i can only put that down to the hard drive. the uploads speeds are extremely consistent tho, hopefully it doesn’t drop because sky was dreadful
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Elaine MacDonald
(@laineymacd) reported
@virginmedia I cannot even begin to explain how inept the customer service has been with my on boarding experience. I have been cut off on no less than 6 occasions. I have been outright lied to and overcharged and I still have literally no idea when my connection will be active.
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Harry Roberts
(@TT21905) reported
@virginmedia I mean i would click the link but i cant as it wont load because of your awful wifi, its a joke and always has been in half the rooms in my gaff, sort it out you bunch spastics before i bash you all up.
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Hotel&restaurant PR
(@pr_hotel) reported
@virginmedia Password problem. Twice in recent months I was promised a callback that never came yet the following day got a message saying Virgin couldn't contact me. My call logs show no call ever came in. Actions matter more than a reply on Twitter. @virginmedia
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Two Neurons
(@TwoNeuronstream) reported
@virginmedia as expected. No call for resolution....
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Nicki Rogers
(@NickiRogers) reported
@virginmedia We are not experiencing service issues - we cannot access your email service via your website - it says it is broken. We are trying to establish if you have acted on instruction to cancel service. No written letter so need to check email