Virgin Media Outage Report in Dudley, England
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Dudley come from postal codes DY1.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Dudley, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Dudley and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 14: Problems at Virgin Media
Virgin Media is having issues since 10:40 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Dudley, England
The most recent Virgin Media outage reports came from the following cities: Birmingham, West Bromwich, Oldbury, Dudley, Wednesbury, Bilston, Solihull, Smethwick, Wolverhampton, Redditch, Walsall, Willenhall, Rowley Regis, Halesowen and Stourbridge.
| City | Problem Type | Report Time |
|---|---|---|
 Birmingham |
Internet | |
| West Bromwich |
Internet | |
| Birmingham |
Internet | |
| Birmingham |
Internet | |
| Oldbury |
Total Blackout | |
| Birmingham |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Dudley, England
Latest outage, problems and issue reports in Dudley and nearby locations:
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STEEEB
(@mavMclovin77) reported
from
Birmingham, England
@virginmedia been very poor,in B29, had the hub replaced Friday,still no better,awful service
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Andrew Horton
(@Villandrew) reported
from
Solihull, England
@villa19799 @O2 My mrs Is with @O2 and signal and 4G has been horrific lately, I’m on @virginmedia and have had no issues whatsoever .
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Lacie_Adams
(@Lacie_Adams1) reported
from
Walsall Wood, England
@virginmedia Havent spoken to anyone since my post there are issues in my area which means I have no internet and no TV, during lockdown this is not the most ideal situation 2 nights in a row after finishing work! Been down for over an hour so far that I know of as thats when i got home
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morble
(@sophiemorbey) reported
from
Birmingham, England
Within 24 hours of me ringing @virginmedia, we’re up and running with broadband (it’s also dead fast, bonus) 👏🏼 If anyone is considering @NOWTV for internet, PLEASE don’t bother. They are honestly the worst provider I’ve ever come across.
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David smith
(@Davidjocksmith) reported
from
Birmingham, England
@virginmedia your poor service is killing me, internet comes on for 10 minutes every hour, causing chaos at home now with all the family not able to study or for me to work.😞
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Lacie_Adams
(@Lacie_Adams1) reported
from
Wednesfield, England
@Truthisaperspe1 @virginmedia I do inform them of the issues.
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David Ward
(@ADaveWard) reported
from
Wolverhampton, England
Thanks for the reply @virginmedia but in your instructions following your system check on your site it states you will be sending a signal to my hub to improve something. Nowhere does it date for me to do a pinhole reset. So which is correct because you need to correct something
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Helen Rollins
(@kittykatrollins) reported
from
Birmingham, England
@virginmedia hi. Trying to get through to you but permanently met with an automated voice. Please can someone contact me. We’ve been having broadband issues for a long time. tried to log into the hub but it says someone else is already logged in. We really need support from you.
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David smith
(@Davidjocksmith) reported
from
Birmingham, England
@virginmedia No, it’s terrible
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Martin Clarke
(@MartinClarke165) reported
from
Birmingham, England
@virginmedia are the worst I’ve known them in 15 yrs! I’ve had no tv for the last few days and an engineer coming in a week! Really! Also have an outstanding contract issue since March 23rd. Promised call back by managers but never comes. Avoid them!!
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Dan Bull 🍐
(@itsDanBull) reported
from
Birmingham, England
@MrDKOz @virginmedia I asked Virgin's technician about the business package when i joined and he specifically said I wouldn't need it because their fibre service is so reliable it'd be a waste of money to go for the business package. I remember that vividly and it turned out to be terrible advice.
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Danny Moss
(@Mossymossy3) reported
from
Solihull, England
@virginmedia your customer service is the worst I have ever encountered, I have been transferred 9 times and no resolution, utter joke , I will be cancelling all my services with you. What a disgrace
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Lacie_Adams
(@Lacie_Adams1) reported
from
Walsall Wood, England
@virginmedia Come back home from work and all services are down again.... 2 days in a row...reported the issue... couldnt speak to a person... robot told me to wait 10 minutes and my problems will be fixed.... let's see what happens John
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Lacie_Adams
(@Lacie_Adams1) reported
from
Walsall Wood, England
@virginmedia There are known issues in my area. Apparently 2 days in a row at, what i would imagine, are peak times. I seriously need to consider a new provider. This is getting beyond a joke for the money that I pay
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Stephen Luckett
(@Steveluckett) reported
from
Codsall, England
@BeefGolf @virginmedia @MartinSLewis They are awful.
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Lacie_Adams
(@Lacie_Adams1) reported
from
Wednesfield, England
@virginmedia Back up and running but disruption in service and recorded programmes. With the amount of issues I've had since being with you, not once do I get an apology or money back for service I cant use
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Aaliya
(@Aaliya_UK) reported
from
Birmingham, England
@virginmedia Not officially complained as hoped it would be resolved due to repeated reassurances I’ve had! Shouldn’t have to log a complaint for your error (verified by your engineers)! Cost of GP Partner husband (&my) time far exceeds cost of line rental we are paying for no landline!
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Aaliya
(@Aaliya_UK) reported
from
Birmingham, England
Had v patchy internet, when @virginmedia resolved it in April, they connected the wrong cable, cutting off our landline for pt calls (mobile blackspot) Numerous promises frm managers @virginmedia & “urgent service requests” since. Last engineer visited yest. Still not resolved😡
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Lacie_Adams
(@Lacie_Adams1) reported
from
Wednesfield, England
@virginmedia Someone actually looking into my account, the issues I've had and money back would be nice
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Lacie_Adams
(@Lacie_Adams1) reported
from
Wednesfield, England
@Phlebian @Truthisaperspe1 @virginmedia If you go to there website and type in your postcode it states if there are issues in the area. I am aware of how to report issues and how to check for them without making contact, when call always same response of the script they have in front of them. No human aspect to the cal
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Clare Fletcher
(@ClareFletcherTU) reported
@virginmedia please can you help me this number keeps ringing night and day on our landline and it is really annoying how can we block it 08000521251 or we will have to move to another supplier who can help us block numbers
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Leah Borromeo
(@monstris) reported
@virginmedia Hey we almost got to the end and it cut out....
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Decdoc
(@Newlandsdoc) reported
from
Glasgow, Scotland
@virginmedia my internet is down was promised a virtual tech assessment last night but changed to 22/12 visit. I need access as work in NHS Primary Care ASAP
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Emma Carr
(@EmmaBabeyy93) reported
@virginmedia no problems in area. just your company is incapable of providing the speeds it promises and can never deliver the service we are paying for. 7 years with virgin nothing but problems. but you dont care about loyal customers just the new ones you can lure in
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J
(@J16313916) reported
@virginmedia So are Virgin Media going to contact their customer to make them aware of this scam? I am sure there will be people giving the router info as to a non tech person being asked this sounds real!
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Ger B
(@gerardtbrady) reported
@VirginMediaIE I just gave up after 1hour 15mins. This is a disgraceful way to treat existing customers #VirginMedia
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Tess Hope
(@TessHope3) reported
@virginmedia It looks as if it's just for mobile phones. What puzzles me is how the signal varies from one day to the next, and according time of day. Often has intermittent cut-outs.
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Sam Horscraft
(@SamuelHorscraft) reported
34 minutes on hold to @virginmedia already. On a call that’s being charged. To try and cancel internet in my 14 cooling off period. Who wants a bet on them answering on the 15th day.
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Ian O Reilly
(@Ianoreilly190) reported
@virginmedia This is awful service, waiting 17 days to be told to wait some more time. I have never been told the area managers aware, I was told it was sent to him so he probably hasn't even looked at it yet. Feel like I'm wasting my time with yous.
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Michael Donachy
(@hibbymick) reported
@virginmedia Will i be compensated for the week lost and what number do I phone about getting a new contract .. as advised by John.. 23 years a customer remember