Virgin Media Outage Report in Dudley, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Dudley come from postal codes DY1 and DY2.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Dudley, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Dudley and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 27: Problems at Virgin Media
Virgin Media is having issues since 03:40 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Dudley, England
The most recent Virgin Media outage reports came from the following cities: Oldbury, Wolverhampton, Birmingham, Walsall, Redditch, West Bromwich, Dudley, Wednesbury, Bilston, Solihull, Smethwick, Willenhall, Rowley Regis, Halesowen and Stourbridge.
| City | Problem Type | Report Time |
|---|---|---|
 Oldbury |
Wi-fi | |
| Birmingham |
Internet | |
| Birmingham |
Wi-fi | |
| Birmingham |
Internet | |
| Walsall |
Wi-fi | |
| Birmingham |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Dudley, England
Latest outage, problems and issue reports in Dudley and nearby locations:
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I.Am.Chris.Imms
(@ChrisImms) reported
from
West Bromwich, England
@virginmedia any chance of some customer service? Installation booked for last Friday, engineer didn't show up... twice I've called and been hung up on. Complained via email, no response. Anyone want to tell me what's going on?
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Richard
(@TheRamblingElf) reported
from
Birmingham, England
@AksTailor @virginmedia When I had some issues like that I haggled a month or two of free Internet from Virgin until the issue was resolved. Convincing them to do that took an infuriating number of phone calls but it was a satisfactory outcome, I've stuck with them.
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Stuart McCullagh
(@stumccullagh) reported
from
Solihull, England
@virginmedia Internet down yet again!!!!! Awful customer service yet again!!!
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Omar Qureshi
(@omarqureshi) reported
from
Birmingham, England
@Mattplaysgames7 @virginmedia Looks like the Erdington area is down
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Neil Churchard
(@Neil_Churchard) reported
from
Solihull, England
Wow just had the worst customer service from @virginmedia can’t say I’ll be staying a loyal customer at this rate 😤
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victoria nicholson
(@bicovico) reported
from
Solihull, England
@virginmedia I pay £22 for sky sports - asked for it to be removed and the price has only gone down £13 . How is that right, fair or legal ?
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Vicky Bloor
(@VickyBloor2) reported
from
Walsall Wood, England
@virginmedia any updates on internet connection in the Midlands 5 hours down now 😡
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Skuly
(@SkulyMusic) reported
from
Aldridge, England
@virginmedia The worst customer service in History gotta be seen to be believed
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Doonie
(@lorna_conway) reported
from
Redditch, England
@virginmedia It's not an issues according to the site. It's working on wired connections. I'll be looking for compensation after this. If the costomer tells you there's a problem then take their word they're the ones paying you, why would they spend money other than to get what they pay for.
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DF
(@fantom_dave) reported
from
Dudley, England
@virginmedia The broadband has been off two or three times today again and is off at the moment. I’m sick of this now as both myself and the wife work from home. I’m currently looking at cancelling and alternate providers. The service was fine until Wednesday last week when you did an update
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Matt Smith
(@MattyladKRO) reported
from
Birmingham, England
@virginmedia That service is useless it makes up things that isn’t the question I ask
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Stuart McCullagh
(@stumccullagh) reported
from
Solihull, England
Only 3 months until i can get rid of @virginmedia awful internet even worse customer service!
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Steve
(@docsjmann) reported
from
Dudley, England
@virginmedia rubbish customer service. How can you email them. When they don’t provide with the internet to email them about their problems.
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John Stanton
(@Stanton_J) reported
from
Solihull, England
@virginmedia help required, #customerexperience #badcustomerservice waiting for a call back since 1pm yesterday, Six times complained about the issue in last year each time told it will be sorted and it isn’t.... Do you want this customer or do you want to lose another to @skytv
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EA
(@K45TRO) reported
from
Birmingham, England
@virginmedia why is your broadband so awful?
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Jennie O
(@cybilrat) reported
from
Wolverhampton, England
In these times where working at home essential @virginmedia one week before anyone can fix my internet which was fine before your maintenance
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DF
(@fantom_dave) reported
from
Dudley, England
@virginmedia shocking service and support this weekend in the Dudley area. Service constantly down and getting fobbed of by call Center staff asking to reset routers saying it will all work? Now no ones picking up in fact you just keep cut people off and no options to complain?
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Ben Gorman
(@bjwgorman) reported
from
Solihull, England
@virginmedia Always but it makes no difference. There have been issues where I live since the start of lockdown. I have made a complaint but it’s gone no where.
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Tracey Simkins
(@simkins_tracey) reported
from
Halesowen, England
@virginmedia I am a new customer who was supposed to be installed yesterday, only to be told that they couldn’t do the job. I am now without any TV and broadband unable to work due to this.I am left without any contact & waiting for another he for c/services to answer!! 😡 Help!
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Doonie
(@lorna_conway) reported
from
Redditch, England
@virginmedia Friday I booked an engineer as the WiFi on our hub keeps dropping. At the same time I upgraded my package. This includes tech help. Since Friday I've had no WiFi. I tried website chat but got dropped I've tried calling but was waiting too long. I'm getting bored!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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clive
(@clivers_uk) reported
@virginmedia hi I need to change an appointment but the option is not available on my virgin media page! Can you help please?
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Paula
(@paulalouise71) reported
@virginmedia Yes - several times. Issues caused when I moved house in Jan & got new equipment which meant new account number. Old account charged £187.40 for early disconnection - when it wasn’t - and no discount applies at new address so £43.50 pm overcharged.
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Carol D
(@bluejeanbaby01) reported
@virginmedia No there are no credits despite being told on phone on Friday I had been given credits. The discount I was given when I changed package has never been applied and no-one at Virgin Media seem capable of owning this and fixing it for me
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Kathryn Spittle
(@laughwithkat) reported
@virginmedia Yes they’ve phoned today and no one knew what a balancing issue was so they sent an engineer only for him to say it’s a IT issue yet again
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Kathryn Spittle
(@laughwithkat) reported
@JrLwaits @virginmedia @TheSun It’s a joke another engineer visit today another new box (that’s 3 in a week) and it’s an account setup issue - so no tv for over a week and no one wants to help!!
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GeniusKlopp
(@MatipMadness) reported
@virginmedia It was picked up by an engineer. Someone in customer services confirm this last week
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Stephen Entwistle
(@Enty2412) reported
@virginmedia No decent TV service since December. Just keep getting fobbed off by call centre idiot, employed by Mr Richard
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Carol Channon
(@freestyle_even) reported
@virginmedia can anyone help me I added Sky Sports subscription by mistake only wanted add Liverpool match on 10.4.22 now I’m being charged £40 for one day. Any way to refund this mistake?
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M Brennan 💙 🇺🇦 🏐
(@MattyBrennan) reported
@virginmedia Nope. It’s an account error. The person that did the move at VM was new and didn’t haven’t a clue what they were doing. Box worked fine at the new house until the account changed. Nobody seems to want to try to resolve this. It’s not a software issue. It’s a human error issue.
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Randy
(@Hoody_Super) reported
2 (or 3?) weeks into staying with @virginmedia and my speed hasn't went up. If anything, it has gotten worse and the website is useless or doesn't work. Sigh.