Virgin Media Outage Report in Dudley, England
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The latest reports from users having issues in Dudley come from postal codes DY2, DY3 and DY1.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Dudley, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Dudley and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (61%)
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Wi-fi (16%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Dudley, England
The most recent Virgin Media outage reports came from the following cities: Birmingham, Oldbury, Wolverhampton, Willenhall, Dudley, Kingswinford, West Bromwich, Redditch, Smethwick, Walsall, Sutton Coldfield, Kidderminster, Brierley Hill, Stourbridge and Halesowen.
| City | Problem Type | Report Time |
|---|---|---|
 Birmingham |
TV | |
| Oldbury |
||
| Birmingham |
Wi-fi | |
| Birmingham |
Internet | |
| Birmingham |
Internet | |
| Wolverhampton |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Dudley, England
Latest outage, problems and issue reports in Dudley and nearby locations:
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Lacie_Adams
(@Lacie_Adams1) reported
from
Walsall Wood, England
@PatchworkBoyPW @virginmedia They wont have a clue. I had issues for about 6 months and I was constantly trying to sort it out. Engineers are great but the "customer service" team are based in India and have no customer service skills 🤙
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Justin Osborne
(@O5BORNE) reported
from
Dudley, England
@virginmedia Just had a text message from your team to say the Broadband issue is now fixed - it isn’t ! 😡
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Verinderpal
(@VinCheema) reported
from
Birmingham, England
Broadband down @virginmedia been about 20 mins on hold and still waiting #CustomerServiceWeek
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tonymartin
(@tonymartin82211) reported
from
Birmingham, England
Shocking telephone customer service from @virginmedia yet again, what a totally rotten organisation😕.
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Richard hamilton
(@PhotographyWeb) reported
from
Birmingham, England
@virginmedia @MoneyTelegraph Virgin Media is the worst broadband and TV provider i have ever dealt with! Customer service is petulant and intentionally left me on hold until after closing hours the company over charged me by £30 and refused to give it back! I am disgusted
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mo4g
(@mo4g_777) reported
from
West Bromwich, England
@virginmedia once again your stupid phone line has stopped - do you not have water proof cabinets or some thing always a prob in bad weathe
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Calum McGill
(@Cal1964) reported
from
Wolverhampton, England
@virginmedia We were offered this and two boxes etc for £89...NINE DAYS AGO and then no one wanted to speak to us!!! Terrible service to a loyal Virgin customer of 8 years...robbery😠
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Calum McGill
(@Cal1964) reported
from
Wolverhampton, England
@virginmedia Okay, we'll try again tomorrow. I'm sure you're aware I've lodged a complaint already as very unhappy with the level of service from your agents. I needed this sorting over a week ago and now Virgin have taken another £129 for another month🙄
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mo4g
(@mo4g_777) reported
from
Birmingham, England
@virginmedia has WiFi in perry barr gone down
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Richard hamilton
(@PhotographyWeb) reported
from
Birmingham, England
@virginmedia @MoneyTelegraph virgin media had me on the phone for one and a half hours And approximately fifty minutes of that was on hold of good as far as to say that virgin media is the worst large company I’ve ever dealt with
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Justin Osborne
(@O5BORNE) reported
from
Dudley, England
@virginmedia No difference at all when hub rebooted, Broadband still off and no way of getting through to your teams either by phone or via website to report ‘total lack of connection ‘ ! REALLY BAD CUSTOMER SERVICE. 😡
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mo4g
(@mo4g_777) reported
from
West Bromwich, England
@virginmedia sick to death of constant issues with your phone line perry barr - i nighthawk leave and go to bt
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Mr C 🦁
(@Dav3yAvFc) reported
from
Dudley, England
Dont you love. Being on hold to @virginmedia .. for 27 minutes to finally get thru. To then be told your bill has doubled because your contract expired. Then to have the phone put down on you 😂😂😂😂😂
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mo4g
(@mo4g_777) reported
from
West Bromwich, England
@virginmedia ffs once again your stupid phone line isn’t working - B42
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B'
(@s_badruddin) reported
from
Birmingham, England
@heenamajeed @virginmedia We have the same problem 🙄 ALWAYS!
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🐺WereWolfish
(@unit_1974) reported
from
Birmingham, England
I’ve now had two messages from @virginmedia threatening to Charge us for equipment WHICH WE HAVE ALREADY RETURNED! There is no way to respond to the message and I don’t like being threatened! You customer service is getting worse!
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🐺WereWolfish
(@unit_1974) reported
from
Birmingham, England
@pie1883 @virginmedia Already had multiple calls over years, with poor to not resolution of problems. Then hassle phone calls trying to get us to switch packages when we opted to cancel and failure to respond to complaints and such… It’s like being hounded.
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Μarinos
(@PapaIsZeus) reported
from
Solihull, England
Virgin media fix up your interbet bruv
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Matt Smith
(@MattyladKRO) reported
from
Birmingham, England
@RacingTV Unless you’re a @virginmedia customer where you cannot have any discounts and have to still watch @SkySportsRacing in neandatholic pics with no HD despite “promises” for 18 months it gonna abe available “ soon”
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🐺Wolfish
(@unit_1974) reported
from
Birmingham, England
@_mark13 @virginmedia Their customer service is virtually non existent! We are just money to them.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Cormac
(@CormacsThoughts) reported
@virginmedia Received one at 13:47 and one at 14:21. Have been having intermittent issues since about ~11:30am this morning.
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Chris Turner
(@AtChrisTurner) reported
@virginmedia I’m at work between those hours so unlikely unfortunately. What are the other options? Several people have looked at it, confirmed ebilling is on, yet still being charged and no credit. Should I cancel my direct debit as I’m struggling to see any other way to stop the charges?
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jacqui ramrayka
(@jacquiramrayka) reported
@virginmedia Not well unfortunately- I want to delete the hacked account and the person I spoke to wouldn’t do this- he said I had to go onto the website and use the chat option- please help!
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Lynn Cullumbine
(@LCullumbine) reported
@virginmedia your customer service is appalling. Do you not have a bereavement department. Being asked if you’ll be out all day on your husbands funeral as they want to ring you
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Guy Leech
(@guyrleech) reported
@tkreidl He was testing by seeing how fast he could download over the internet but with a 400Mbs download speed, when @vmbusiness aren't having an outage where the 4G failover doesn't/never works, he could tell something was awry
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Not Important
(@cberight) reported
@virginmedia 1.Your status checker is false, incorrect and not fit for purpose. 2.Constant drop outs and slow internet connection one third of minimum guaranteed speed for 5 years. 3.Dozen or so engineer call out 4. You charge 2.5x as much as the nearest competitor 5.Left you 2 years ago
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Not Important
(@cberight) reported
@virginmedia 1.Your status checker is false, incorrect and not fit for purpose. 2.Constant drop outs and slow internet connection one third of minimum guaranteed speed for 5 years. 3.Dozen or so engineer call out 4. You charge 2.5x as much as the nearest completion 5.Left you 2 years ago
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Jason Dolan
(@JasonDolan) reported
@virginmedia I phoned your team today. They said they can't help me. I explained it was because my mum died. And that I could not make the payment till next Wednesday. But was told can't help. No Internet since 1st March. Virgin Media customer 20+ years. How things have changed.
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Antony McEvoy 🇪🇺
(@AntonyMcEvoy) reported
@virginmedia after cancelling yesterday (after attempting a 30% mid contract price hike) I've been getting calls from you, presumably to try and retain me. My number is registered with TPS and I opted out of marketing, it's not legitimate interest so please, please **** off!
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Matt Cotton
(@mattcotton) reported
@virginmedia I have but it’s taken me over an hour whilst your member of staff repeatedly ignored my request to cancel and instead tried to find a deal to keep me, and then demanded to know which provider I was leaving for