Virgin Media Outage Report in Dudley, England
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The latest reports from users having issues in Dudley come from postal codes DY2.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Dudley, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Dudley and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (59%)
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Wi-fi (18%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Dudley, England
The most recent Virgin Media outage reports came from the following cities: Birmingham, Oldbury, Dudley, Rowley Regis, Wolverhampton, Wednesbury, Walsall, Cradley Heath, West Bromwich, Brierley Hill, Solihull, Redditch, Sutton Coldfield, Smethwick and Bilston.
| City | Problem Type | Report Time |
|---|---|---|
 Birmingham |
Wi-fi | |
| Birmingham |
Internet | |
| Birmingham |
Internet | |
| Oldbury |
Internet | |
| Oldbury |
Wi-fi | |
| Dudley |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Dudley, England
Latest outage, problems and issue reports in Dudley and nearby locations:
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trev1874
(@tfd1977) reported
from
Birmingham, England
@virginmedia on hold listening to crap music for hour then disconnected on hold again for 30 mins now anyone working in faults tonight
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Chris fletcher
(@Chrisf2016) reported
from
Wednesfield, England
So @virginmedia are increasing our bill again. We've been loyal customers since it was telewest even with all the problems over the years we stuck with you Well thats it. I will be finding another supplier 👋👋👋
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Malcolm Whittaker
(@malcolmwhittak2) reported
from
Birmingham, England
@jwhitt1970 @virginmedia @TomMockridgeVM Hi Joe Virgin Media and Mr Mockridge think about money in the bank, Customer service isn't on the agenda, it feels like authorised theft as all the time and effort on the phone is time lost with no evidence relating to performance. #CustomerService
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Dr Emma Neachell
(@thephdrunner) reported
from
Birmingham, England
@virginmedia B744LG my neighbour is also having issues. Internet keeps dropping out so there’s clearly some sort of intermittent fault. I’ve wasted 45 mins on the phone trying to report it.
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Dr Emma Neachell
(@thephdrunner) reported
from
Birmingham, England
@BFILeigh @virginmedia @SkyUK I don’t know you but Virgin Media as a company are so bad they look Sky look amazing. If you can cancel and find an alternative I’d do it.
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Mark Hipwell
(@markhipwell1990) reported
from
West Bromwich, England
@virginmedia So now I have to ring to cancel because that's too much or give you a chance to fix the price. Both take time out of my day when we only did this less then 2 months ago.
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Richard Baily
(@foraneasylife) reported
from
Solihull, England
Waiting over 22 minutes thus far for @virginmedia to answer phone, as I have no broadband service. Service suddenly went when watching catch up tv. 🙄
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Dr Emma Neachell
(@thephdrunner) reported
from
Birmingham, England
@MrCMorley @virginmedia If it’s anything like the ongoing outage in Four Oaks they won’t bother to contact you. I checked they had my correct details and I’ve had no updates. I’ve now cancelled my contract.
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Dr Emma Neachell
(@thephdrunner) reported
from
Birmingham, England
@virginmedia I’m getting an access denied error message. A quick google suggests this is a common issue.
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Dr Emma Neachell
(@thephdrunner) reported
from
Birmingham, England
@stephanemassey @VirginMediaCorp You should leave Virgin Media, I can pretty much guarantee the service won’t improve and you’ll be left with no internet on a regular basis.
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Kate Gordon
(@Kagey_infohub) reported
from
West Bromwich, England
@virginmedia Not sure tbh- it took at least 2 hours for the update to complete. Our connection frequently drops and is slow.
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Dr Emma Neachell
(@thephdrunner) reported
from
Birmingham, England
@Cee_langie8852 @virginmedia Yes, they are useless. No service most of yesterday and as of 0530 this morning, no service again. I’ve spent hours waiting to get through to the technical team. It’s time @ofcom got involved.
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Malcolm Whittaker
(@malcolmwhittak2) reported
from
Birmingham, England
@virginmedia @TomMockridgeVM We are currently moving house and trying to cancel our account unfortunately the call agents think it's funny to keep a client on the phone for 3 hours even more so they are happy to direct us to a department that is closed which terminates a call.
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Sharon Baker
(@DixeyBaker) reported
from
Birmingham, England
@virginmedia Thanks for replying! The green light keeps flashing which its never done - we had an outage in B14 yesterday- my internet is working and we have rebooted but its still flashing
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Chris Picken
(@chrispicken) reported
from
Wolverhampton, England
@HannahWestwood @virginmedia It’s on, it’s just slow. Supposed to be 350 and I’m getting 20.
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Kate Gordon
(@Kagey_infohub) reported
from
West Bromwich, England
@virginmedia I'll check, but slow connection and frequent drop is ongoing. We looked at switching but didn't move as not enough confidence in alternative ISPs tbh.
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Sharon Baker
(@DixeyBaker) reported
from
Birmingham, England
@virginmedia trying to get some help with my router and I'm on hold for 20 mins then get cut off - no chat facility available and no email help - rather frustrating !
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Dr Emma Neachell
(@thephdrunner) reported
from
Birmingham, England
@MrPaulTreadwell @virginmedia @Ofcom I’ve just spoken to a very rude lady in retentions. Have been lied to, apparently I was on the internet all day yesterday, I was in the office.
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🇬🇧Kimbo🇬🇧
(@Kimbohud) reported
from
Birmingham, England
@virginmedia I have received a further two or three calls, following the request to remove one of the V boxes to save me some money, offering me different packages as a ‘loyal’ customer which would be costing me more! #youcouldntmakeitup 🙄
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Dr Emma Neachell
(@thephdrunner) reported
from
Birmingham, England
@_gl_lxuise @SkyUK @virginmedia Same problem here. They keep saying they have fixed the issue when they clearly haven’t. They are good at putting prices up but not at fixing issues. I’m going back to Sky.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Jack Adams
(@LastOfficial) reported
@virginmedia trying to get in touch to cancel my broadband, tv and phone package, but when calling your contact number it will not let me speak to anyone. Hard enough at the moment without having to chase VM around to do something as simple as this
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Proper Utd Fan
(@ProperUtdFan) reported
@virginmedia I've been having massive issues with my broadband for the last 6 hours and the online info has been no help. I've currently been on hold to speak to an operator for a collective 2 hours over multiple calls and have not been able to get through. Please help to resolve
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Louise Mitchell
(@Scatzy81) reported
@virginmedia Issues with broadband since Monday and can't get through to anyone to resolve. Tried to raise issue in the chat box, no one replies. In need of a booster but haven't got anywhere. Really disappointing Virgin Media
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James Bromley
(@jamesbromley) reported
@virginmedia Let’s be honest, a few hours later you do reply to text messages, but he then offered to place me in a queue which you say could take four hours or more, and when that happens, I never hear back.
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HOW CHO LIKE DA
(@howcholikeda) reported
@virginmedia my Internet is down again and I can't get through to support via phone or chat. No reported issues in my area either! #virginmediadown
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Pete
(@Fergalson) reported
@virginmedia We are trying to upgrade 2 phones and tv package. Your contact centre won’t help, we cannot register online (your website is from the 90s) it is close to impossible. This gets sorted tomorrow or we head off to @skytv for
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JagerLay
(@JagerLayBFC) reported
@virginmedia And now I get hung up on...again. Spent over an hour and a half on the phone in total. And to top it off it i now get an automated message saying they're to busy to deal with me. Great service...
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Alison Boyd-Platt
(@aboyd_platt) reported
@virginmedia so, having written a tweet about a problem I am having, the direct response I get via messages is someone asking for all of our card details! I don’t think so!!
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James Bromley
(@jamesbromley) reported
@virginmedia Hey it’s not a shame I feel this way, it’s a shame that no one will help me. The questions you are asking me in basic diagnosis I’ve answered through pretty much every channel that you provide. Wired- not using WiFi
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cj
(@cjrobinsonn) reported
@virginmedia is there a problem in the Teesside area regarding internet connection? because it is absolutely abysmal the connection constantly, i’m paying for a service that honestly rarely works, it’s appalling...