Virgin Media outages and service status in Dudley, England

Problems in the last 24 hours in Dudley, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Dudley, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Dudley, England

The most recent Virgin Media outage reports came from the following cities: Brierley Hill, Birmingham, Halesowen, Wolverhampton, West Bromwich, Sutton Coldfield, Stourbridge, Wednesbury, Bromsgrove, Walsall, Bilston, Dudley, Rowley Regis, Oldbury, and Smethwick.

City	Problem Type	Report Time
Brierley Hill	TV	42 minutes ago
Birmingham	Internet	4 hours ago
Birmingham	Internet	1 day ago
Halesowen	TV	2 days ago
Birmingham	Internet	2 days ago
Wolverhampton	Internet	2 days ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Dudley, England

Latest outage, problems and issue reports in Dudley and nearby locations:

• 
  Ronnie Harris (@redron1975) reported 5 seconds ago from Walsall Wood, England

  @virginmedia Right then fools. How many times do I need to contact you to tell you how bad our internet is? I am so fed up with this service and wouldn't recommend you to my worst enemy. I cant wait to get service from someone reliable. Clowns

• 
  ch Saqib (@saqibsvideos) reported 5 minutes ago from Birmingham, England

  @virginmedia They haven't called me yet that's how bad you're

• 
  Rob Chipman (@robchippyman) reported 6 minutes ago from Birmingham, England

  @Tilton247 @virginmedia I had the same for 2 years. Constantly disconnecting on a daily basis . Changed the Hub and it worked straight away. No issues since. Good luck getting a new hub off them though.

• 
  Howard Martin 💚 (@HJMKent) reported 7 minutes ago from Kidderminster, England

  @virginmedia Can you please explain why, when I renewed my package in March you reduced my last invoiced bill to reflect the change & took by DD what you said you would! Now you say you will suspend my service because I underpaid? You took what you wanted!

• 
  SorachiTim (@PolymathTim) reported 21 minutes ago from West Bromwich, England

  Zero Internet connectivity from @virginmedia now for pushing 12 hours. Resetting and/or powering down the hub does nothing, the diagnostic and fault tools just go round and around in an ever more boring circle. #LightningSpeedFarce

• 
  Stephen Bennett (@Stephen12857059) reported 25 minutes ago from Birmingham, England

  @virginmedia Nobody has called me and the WhatsApp chat is very frustrating and not dealing with the issue. This is very simple, I was sent contract paperwork with an agreed monthly fee of £86.75. Why have I paid two months of excessively higher payments. I should have left VM

• 
  Gordé 🦩 (@ReissOmari) reported 26 minutes ago from Birmingham, England

  Ended up just reconnecting my TP Link router, it seems the problems were with my Hub 5 because everything seems to be working fine now. Not great @virginmedia

• 
  Stephen Bennett (@Stephen12857059) reported 32 minutes ago from Birmingham, England

  @virginmedia Nobody has called me and the WhatsApp chat is very frustrating and not dealing with the issue. This is very simple, I was sent contract paperwork with an agreed monthly fee of £86.75. Why have I paid two months of excessively higher payments. I should have left VM

• 
  Simon Neale (@nealesj) reported 36 minutes ago from Swindon, England

  @virginmedia Dear ‘RP,’ I find your tone unacceptable. I don’t care how many times you’ve had to repeat the statement; customers are paying for a service they’ve not been getting, so dial down your level of obnoxiousness please.

• 
  Bonna (@Phil_Bonna) reported 36 minutes ago from Birmingham, England

  @Angela_Griffin @virginmedia I have the fibre optic broadband for £23.95 month and the customer service is great

• 
  Garry (@paragaz) reported 38 minutes ago from Streetly, England

  @virginmedia hey. I am trying to speak to someone about my account but turns out nobody recognises my account number. Can you PM me to organise calling me please. I've tried the text message service

• 
  Phil Queenan (@philq001) reported 41 minutes ago from Birmingham, England

  @Ian66232919 @virginmedia @02 have been awful and the reception is non existent, especially any where near Villa Park. May as well not take my phone out.

• 
  Neil Simpson (@nippa77) reported 46 minutes ago from Swindon, England

  @virginmedia why is it that your service is up and down more than a yo-yo? It’s getting ridiculous now!!!

• 
  Stu Jones (@StuJonesMusic) reported 48 minutes ago from Kidderminster, England

  Hi @virginmedia, I am in Kidderminster, Worcestershire (DY11) and my Virgin Media broadband connection is very poor this week. I have checked your website & apparently there are no issues in my area. I have also restated my access point/router twice but no improvement.

• 
  Steve Lees (@measlewolf) reported 49 minutes ago from Dudley, England

  @virginmedia I understand that your systems were down last night, which happens, but I’ve been on hold for 30 mins this morning. We have a text to say it’s resolved but it isn’t. I just need to speak to someone please.

• 
  Brian Cape (@BrianMCape) reported 50 minutes ago from Birmingham, England

  @virginmedia No. Already done it about 7 times without any luck. I refuse to waste more hours in queues, only to rehash my issues to another anonymous operator. I've been assured that this is in the hands of a named handler, who didn't call me back as promised and is ignoring my emails. Fail

• 
  Tim Hazelwood (@timhazelwood2) reported 53 minutes ago from Bewdley, England

  @virginmedia He has called a few times and I called once. They say there is an issue in the area. He's been without service since July and they said the issue would be resolved on 21st aug. ive been away and it's still not fixed. It looks like an issue with the box to me as a layman

• 
  Pretentious Opinions (@OpiniatedOne1) reported 54 minutes ago from Walsall Wood, England

  @virginmedia its nice you’re offering new customers ridiculously cheap deals but charging prices through the roof for an inferior service for a customer of nearly 20 years #CostOfLivingCrisis

• 
  G 🇯🇲 (@ethnicalien) reported 54 minutes ago from Wolverhampton, England

  @virginmedia Not at the moment no but it's a common issue👀

• 
  Stuart Henley (@HenleyStatic) reported 60 minutes ago from Halesowen, England

  @virginmedia footy on BBC1 through virgin box about 5 minutes behind tonight. Not good service

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  UAVHive (@UAVHive) reported 5 minutes ago

  @Edeaulx @virginmedia Having worked in telecoms I can vouch for the fact that Virgin Media's customer service is atrocious and I'd argue is the worst in the industry. I would never be a customer of theirs ever again.

• 
  Darren Webb (@United_Webby) reported 6 minutes ago

  Hey @virginmedia been on hold for 20mins, customer services!!! No wonder u got a fine!!! Changing to sky asap

• 
  Chris Love (@chrislove_89) reported 7 minutes ago

  @virginmedia 4x since I’ve moved across from BT, the service has been completely down in my area, this in space of just a few months. This has affected exam revision, kids bedtime routines, among other things. Terrible, pathetic service and can’t wait until my contract expires!

• 
  James Durrant (@je_durrant) reported 9 minutes ago

  @virginmedia I did that earlier today and your colleague confirmed nothing can be done until 17th August, over a month since this started. Now you’re saying it’s £1660 to exit a service I can’t even use. “Taking responsibility” and “monitoring” doesn’t solve my problem

• 
  Phil Rogers (@PhilRogers57) reported 13 minutes ago

  @trapdoor456 @virginmedia Been with YF from when it was BRSK , no problems re service & if there is maintenance planned you get plenty of notice,Virgin have got too big for their boots,always putting up prices for a Sketchy service,I was with V for over 15 years went to them re pricing not interested

• 
  Adam Spooner (@aspoone2) reported 17 minutes ago

  @virginmedia what an awful service New customer and already regretting it Along pops engineer 1 on 22nd to install the service Oh can't do that mate, we need to call out the street team, they will be there Wednesday

• 
  brooklynn dakota phillips (@LeisaPh20037124) reported 22 minutes ago

  @virginmedia yet again broadband down again 2nd time in a week this is getting ridiculous now you charge enough each month and for what crap broadband that always goes off

• 
  🕷️🇪🇺 🇬🇧 Uitlander (@Uitlander) reported 22 minutes ago

  @virginmedia - They need to talk to someone about my account options. They will call me back "later". - They hang up while I am pleading with them to stay on the line.

• 
  ＮＩＣＫ🇬🇧 ⚽ＬＥＩＣＥＳＴＥＲ.ＣＩＴＹ.ＦＣ⚽ (@Nick_LCFC_fan_1) reported 24 minutes ago

  @virginmedia I have more problems with your Virgin 360. When I'm watching a programme that is also being recorded. When I change channel during the adverts and then turn back it won't let me rewind! The old software let me do this from 2017-2026... Why did you remove so many features?

• 
  Dirk Diggler (@dirkdiggler44) reported 25 minutes ago

  @virginmedia can’t log into my account.Rang customer service and their script doesn’t cover my problem. gets usual change password advise yet I can log on with my phone so nt a password issue. They have to escalate which takes 5-10 working days. No wonder Ofcom fine you millions