Virgin Media

Virgin Media Outage Report in Dudley, England

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The latest reports from users having issues in Dudley come from postal codes DY2.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Dudley, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Dudley and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Dudley, England 02/07/2026 19:15

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (57%)

    Internet (57%)

  2. Wi-fi (20%)

    Wi-fi (20%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Dudley, England

The most recent Virgin Media outage reports came from the following cities: Oldbury, Wolverhampton, Brierley Hill, Birmingham, West Bromwich, Bilston, Walsall, Dudley, Solihull, Sutton Coldfield, Rowley Regis, Wednesbury, Cradley Heath, Redditch and Smethwick.

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City Problem Type Report Time
United KingdomOldbury Internet
United KingdomWolverhampton TV
United KingdomBrierley Hill TV
United KingdomBirmingham Wi-fi
United KingdomBirmingham Internet
United KingdomBirmingham Wi-fi

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Dudley, England

Latest outage, problems and issue reports in Dudley and nearby locations:

  • mavMclovin77 STEEEB (@mavMclovin77) reported from Birmingham, England

    @virginmedia been very poor,in B29, had the hub replaced Friday,still no better,awful service

  • abbiewx_xo Abbie Walters (@abbiewx_xo) reported from Kidderminster, England

    @virginmedia Any advice on why our virgin media boxes have just decided to stop showing some channels. It says error code (W02) and this is on TLC which we used to watch daily?? Joke. What’s the point in paying for for a service which isn’t being provided?

  • Jasonhannon85 Jason Hannon (@Jasonhannon85) reported from Solihull, England

    @virginmedia not sure who I’m supposed to be contacting on this but my phone service keeps going in and out is there a problem in Solihull?

  • Fubz21 Fubz (@Fubz21) reported from Dudley, England

    5th time today @virginmedia has gone down, got zero work done and no response from customer services. Last straw for me this, as if I'm not under enough stress from work as it is!

  • kittykatrollins Helen Rollins (@kittykatrollins) reported from Birmingham, England

    @virginmedia hi. Trying to get through to you but permanently met with an automated voice. Please can someone contact me. We’ve been having broadband issues for a long time. tried to log into the hub but it says someone else is already logged in. We really need support from you.

  • LegincBellion Nigel Campbell (@LegincBellion) reported from West Bromwich, England

    @virginmedia my broadband has been down since 7 am this morning, what’s going on?

  • JamieEveriss . JAY! (@JamieEveriss) reported from Dudley, England

    @virginmedia can someone please advise me how I can make a complaint regarding a refund you owe me?

  • FroggattSimon Simon Froggatt (@FroggattSimon) reported from Solihull, England

    @davo1982 @virginmedia Went down in B92 also Fudgy. Up again after 45 mins. Does crash too often

  • JamieEveriss . JAY! (@JamieEveriss) reported from Dudley, England

    @virginmedia can you please advise how I’m able to log a complaint?

  • jaw1992_ jake. (@jaw1992_) reported from Birmingham, England

    @virginmedia sort your ******* broadband out. It’s every other day that it goes down, and is beyond a joke now.

  • Junction10 Jason Sheldon (@Junction10) reported from Walsall Wood, England

    @virginmedia It always used to. It sees my address from the postcode & gives me the house number and street to choose, then asks me to complete a form for you to contact me to tell me within 10 days if the service is available in my area. It used to be instant, but no-one ever did contact me.

  • Lacie_Adams1 Lacie_Adams (@Lacie_Adams1) reported from Walsall Wood, England

    @virginmedia Come back home from work and all services are down again.... 2 days in a row...reported the issue... couldnt speak to a person... robot told me to wait 10 minutes and my problems will be fixed.... let's see what happens John

  • Fubz21 Fubz (@Fubz21) reported from Dudley, England

    @Angriper @virginmedia @SkyUK If I could get Sky here (at least decent speeds) I'd have switched years ago mate. Although, the way things are going, I'd be better off with poor download speed and uptime, rather than super fast speeds and always down.

  • ADaveWard David Ward (@ADaveWard) reported from Wolverhampton, England

    Thanks for the reply @virginmedia but in your instructions following your system check on your site it states you will be sending a signal to my hub to improve something. Nowhere does it date for me to do a pinhole reset. So which is correct because you need to correct something

  • Lacie_Adams1 Lacie_Adams (@Lacie_Adams1) reported from Walsall Wood, England

    @virginmedia There are known issues in my area. Apparently 2 days in a row at, what i would imagine, are peak times. I seriously need to consider a new provider. This is getting beyond a joke for the money that I pay

  • omarqureshi Omar Qureshi (@omarqureshi) reported from Birmingham, England

    @virginmedia What's the procedure if this isn't rectified? It's not a unusual request, yet I'm around 10 days without phone service.

  • MartinClarke165 Martin Clarke (@MartinClarke165) reported from Birmingham, England

    @virginmedia are the worst I’ve known them in 15 yrs! I’ve had no tv for the last few days and an engineer coming in a week! Really! Also have an outstanding contract issue since March 23rd. Promised call back by managers but never comes. Avoid them!!

  • FroggattSimon Simon Froggatt (@FroggattSimon) reported from Solihull, England

    @virginmedia Wifi down AGAIN in b92... come on!

  • Lacie_Adams1 Lacie_Adams (@Lacie_Adams1) reported from Walsall Wood, England

    @virginmedia Havent spoken to anyone since my post there are issues in my area which means I have no internet and no TV, during lockdown this is not the most ideal situation 2 nights in a row after finishing work! Been down for over an hour so far that I know of as thats when i got home

  • b67dazza B67 dazza (@b67dazza) reported from West Bromwich, England

    Again @virginmedia your customer service makes me wonder how you survive as a business , I choose to wait to talk to someone as I have the time to atm and what happens as I patiently wait i get cut off .My deal is up soon youre on the back foot now to keep this customer

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • edmorrish Ed Morrish (@edmorrish) reported

    @virginmedia Thanks, but I’ve already been two rounds with your customer support and am on hold for a third.

  • ez_jokka Laughing Armadillo (@ez_jokka) reported

    @virginmedia I don't have a virgin phone or mobile. So Virgin expect me to pay for a call to fix an issue that multiple people are having and that you refuse to explicitly explain?? Yes?

  • Nicola31996445 Nicola (@Nicola31996445) reported

    @virginmedia I have rebooted hub numerous times. As well as whilst on the phone to your customer service team, including putting pen in back to reset. It says there are outages. How long will these be going on for? This is an absolute ******* joke

  • mandax_xx Raman Kumar (@mandax_xx) reported

    . @virginmedia I have also raised ticket where person assumed me calling on customer have resolved and terminated the account. This a very painful and unprofessional behaviour from private like yourself (2 or 3)

  • ez_jokka Laughing Armadillo (@ez_jokka) reported

    @virginmedia This keeps happening. We upgraded in November and we keep having these episodes where it just cuts off and no one can explain the issue to us. Can you explain why it keeps happening?

  • juliestevens2 julie delaire (@juliestevens2) reported

    @virginmedia No I'm am not and I wasn't even asked . I was just told they won't book any one to come out and fix it because of covid

  • ZigWard1 Zig Ward (@ZigWard1) reported

    @virginmedia is there issues with your phone service?

  • consradftw Connor Christie (@consradftw) reported

    @virginmedia Thanks. Need to cancel my account as I’m leaving the country and out of this property by 12/05/21

  • MattDickings Matt Dickings (@MattDickings) reported from Peterborough, England

    Whatever the issue was with @virginmedia mobile network it's fine now. Did @richardbranson need to borrow 10p for the meter

  • 5IMON_ Sy (@5IMON_) reported

    Is there anyway of upgrading our second box @virginmedia it us an old, slow TiVo box. If so how much?