Virgin Media

Virgin Media Outage Report in Dudley, England

No problems detected

If you are having issues, please submit a report below.

The latest reports from users having issues in Dudley come from postal codes DY2.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Dudley, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Dudley and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Dudley, England 02/07/2026 12:30

At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (57%)

    Internet (57%)

  2. Wi-fi (20%)

    Wi-fi (20%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Dudley, England

The most recent Virgin Media outage reports came from the following cities: Brierley Hill, Birmingham, Oldbury, West Bromwich, Bilston, Walsall, Wolverhampton, Dudley, Solihull, Sutton Coldfield, Rowley Regis, Wednesbury, Cradley Heath, Redditch and Smethwick.

Loading map, please wait...
City Problem Type Report Time
United KingdomBrierley Hill TV
United KingdomBirmingham Wi-fi
United KingdomBirmingham Internet
United KingdomBirmingham Wi-fi
United KingdomBirmingham Total Blackout
United KingdomBirmingham Total Blackout

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Dudley, England

Latest outage, problems and issue reports in Dudley and nearby locations:

  • blueghostuk Michael Pritchard (@blueghostuk) reported from Birmingham, England

    @virginmedia I can only await for the service I ordered then... hopeless

  • roachie1969 Jeff Roach (@roachie1969) reported from Solihull, England

    @virginmedia what are the customer service hours at the moment?

  • SkulyMusic Skuly (@SkulyMusic) reported from Aldridge, England

    @virginmedia Yes we have done every trouble shooting piece of advice under the sun

  • Tricia__Winspur Tricia (@Tricia__Winspur) reported from Birmingham, England

    @virginmedia Parents experiencing continual issues with their Virgin services... have tried contacting Virgin for over month and continually on hold. Now on hold again and this issue needs to be resolved. Elderly parents and no mobile. Any help as this is disgusting service!!

  • MutliRaceMan Jean Thierry (@MutliRaceMan) reported from Birmingham, England

    @keith_bloke @virginmedia CS agent hung up on you? The only justification for that is if you used bad language. Otherwise they should be attempting to resolve the issue for you. Is this for your Dad? Mobile providers are universally poor. They consider themselves never in the wrong. I’m with @EE also poor

  • Sammykins9486 Samantha (@Sammykins9486) reported from Birmingham, England

    @virginmedia how can i access online chat? Unhappy with a few things , and trying to get through to you over the phone is never a good result, have better service on the online chat service

  • LB_WFC Liam (@LB_WFC) reported from Willenhall, England

    @virginmedia It does. The internet will randomly cut out then come back on 2/3 minutes later. I’ve factor reset it via the router setting and a manual factory reset with no luck.

  • AnnaavfcEdwards edowards (@AnnaavfcEdwards) reported from Birmingham, England

    No sound on my TV for 4 days, tried all the usual re boots and resets, countless calls to virgin on hold for over an hr only to be cut off, am now waiting for a callback off them that probably won’t come, disgraceful service,can anyone help @virginmedia

  • AnnaavfcEdwards edowards (@AnnaavfcEdwards) reported from Birmingham, England

    @virginmedia Still no help for her she’s now back at work tomorrow and not home till 6.30 pm just not good enough !!

  • LB_WFC Liam (@LB_WFC) reported from Willenhall, England

    @virginmedia Internet for the past 3 days has been absolutely awful!

  • HelenAbdullah08 💙 Helen Abdullah 💙 (@HelenAbdullah08) reported from Redditch, England

    @virginmedia Didn’t get a response then told another dept would contact. All we want is the service we are paying for. We need a new v6 box the replacement sent doesn’t work properly(set top box) we cannot use catch up and the picture is intermittently pixilated.

  • a_Muss60 Andy (@a_Muss60) reported from Solihull, England

    @virginmedia 😱 a 100mb internet, TV and phone service that works.

  • stumccullagh Stuart McCullagh (@stumccullagh) reported from Solihull, England

    @virginmedia I think its our router etc we have poor Internet speed all the time no Internet in certain rooms i actually have better signal with next doors Internet, I've been ringing up for months with no help!

  • alexlowe95 Alex Lowe (@alexlowe95) reported from Birmingham, England

    @virginmedia I’m trying to watch virgin tv through Firefox on my Amazon fire stick, but I keep getting an error message ‘sign in failed’ although it doesn’t even give me the option to enter an email address to attempt to sign in?

  • alex_bann Alex Bann (@alex_bann) reported from Birmingham, England

    @virginmedia New V6 box (less than a month old) alternates between flashing red & white lights. Tried to reset using your help guide - still not working. How do I sort this out? #childreninthehouse

  • HelenAbdullah08 💙 Helen Abdullah 💙 (@HelenAbdullah08) reported from Redditch, England

    @virginmedia Sadly no. we admitted defeat, we were on hold for 1hr 50 mins. Got through the next day, the equipment sent does not work properly now have been advised to call after the new year to chase it again. We are paying for a service we aren’t receiving this is really disappointing

  • MattyladKRO Matt Smith (@MattyladKRO) reported from Birmingham, England

    @virginmedia I hung on for 45 mins then you hung up ....disgusting customer service tell me why I shouldn’t just cancel and go elsewhere after suing you for breach of contract

  • HelenAbdullah08 💙 Helen Abdullah 💙 (@HelenAbdullah08) reported from Redditch, England

    @virginmedia We tried the messaging service thank you that didn’t help either. To be honest we are dreading trying to contact you again in the new year to get this sorted another 2 hours on the phone! I would have thought it your responsibility to sort this out but apparently not!

  • stumccullagh Stuart McCullagh (@stumccullagh) reported from Solihull, England

    @virginmedia wifi down yet again B37 area 1 hour on hold cut off again!

  • dean_kavanagh Dean Kavanagh (@dean_kavanagh) reported from Solihull, England

    @barbs_paul @EE Up there with @virginmedia, horrendous service for existing customers!

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • andygwizz Andrew Gawronski (@andygwizz) reported

    @virginmedia please can one of your utterly incompetent customer service agents contact me asap! It’s not like I haven’t spoken to you on or around bill date for the past 6 months and told you about my intentions to leave unless you sort out your random billing.

  • andytoon30 andrew anthoney ⚫️⚪️ (@andytoon30) reported

    @virginmedia I am on the ultimate oomph packed with the SIM card. My contract is due to expire in august but I would happily stay with virgin for everything but mollie. Your network is so poor. #m

  • LindaJB1921 Linda B (@LindaJB1921) reported

    @WendtheWalker Customer service.. Virgin media.

  • nickybootyy Nicky Booty (@nickybootyy) reported from Reading, England

    @virginmedia when will the problems in rg1 be resolved?

  • itsadamuk ItsAdam (@itsadamuk) reported

    @virginmedia 1gbps with ONLY 52mbit upload is "Content creators – If you are a content creator, you’ll be paying extra attention to your #upload #speed." You realise you have the weakest upload speed ratio in the industry? and 52mbit is awful, France has 500 up and 500 down min.

  • RobBarrell Robert Barrell (@RobBarrell) reported

    @virginmedia need some help please to reset my virgin go app password. Spoke to your customer services earlier who said they had changed it but still can't gain access. Paying for a service I can't use.

  • kev_gillespie Kevin Gillespie (@kev_gillespie) reported

    @virginmedia hey, I can't log into the app. New customer, but I never receive the confirmation email no matter how many times I request it.

  • RonaldScrim72 SpursYid (@RonaldScrim72) reported

    @virginmedia The complaint I made to them they were banging on door again last night after 9pm Last night

  • JohnTizard JOHN TIZARD (@JohnTizard) reported

    @virginmedia A message suggesting 20 hours before you will allocate a technician is very abysmal service. I expect restoration of service this evening. Please confirm this.

  • scotbadger ScotBadger (@scotbadger) reported

    @banbloodsports @virginmedia They're just as bad as everyone else. All they care about is money. Nobody cares about the animals.