Virgin Media

Virgin Media Outage Report in Dudley, England

Problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

The latest reports from users having issues in Dudley come from postal codes DY2.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Dudley, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Dudley and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Dudley, England 01/17/2026 07:35

January 17: Problems at Virgin Media

Virgin Media is having issues since 09:40 AM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (59%)

    Internet (59%)

  2. Wi-fi (18%)

    Wi-fi (18%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Dudley, England

The most recent Virgin Media outage reports came from the following cities: Rowley Regis, Birmingham, Oldbury, Wolverhampton, Wednesbury, Walsall, Dudley, Cradley Heath, West Bromwich, Brierley Hill, Solihull, Redditch, Sutton Coldfield, Smethwick and Bilston.

Loading map, please wait...
City Problem Type Report Time
United KingdomRowley Regis Internet
United KingdomBirmingham TV
United KingdomBirmingham Total Blackout
United KingdomBirmingham Internet
United KingdomOldbury Internet
United KingdomBirmingham Wi-fi

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Dudley, England

Latest outage, problems and issue reports in Dudley and nearby locations:

  • lucylegs1506 Lucy Coxon (@lucylegs1506) reported from Wednesfield, England

    @virginmedia not a happy customer at all. My phoneis not working at all, not turning on. I pay insurance thru virgin. I called them 2day to see if it could be repaired, they said no and Ive gotta pay £80 excess for a replacement. It doesnt state this in my contract.

  • davebytheway Dave Bytheway (@davebytheway) reported from Wolverhampton, England

    @wolves_ink @virginmedia @Newey_7 Our @SkyHelpTeam broadband hasn’t worked since installation despite calls and an attempted booster fix. Know how you feel mate

  • A_J_92 Ash❗️ (@A_J_92) reported from Birmingham, England

    So I left @virginmedia over 18 months ago as they tried to rip off a loyal customer and had no customer service experience or knowledge at all. I thought I'd give them another chance just by grabbing a sim only deal as the offer was attracting. say no more, Sim cancelled!

  • Wrightgal80 Kate Wright ◣ ◢ (@Wrightgal80) reported from Birmingham, England

    @BloxwichWolf @virginmedia They are beyond crap!

  • EgglestonMathew Mat 🏳️‍🌈 (@EgglestonMathew) reported from Birmingham, England

    @virginmedia Nope no difference . Usually do this 3 times a day and normally solves the problem

  • josh_moreton Josh Moreton (@josh_moreton) reported from Birmingham, England

    @virginmedia any news on what the issue is in west Birmingham, had no phone, internet or TV for 19 hours now. Fed up of ringing the automated customer service number.

  • A_J_92 Ash❗️ (@A_J_92) reported from Birmingham, England

    @virginmedia I want to order the sim only which is on offer which ends tonight. I am trying to bring my no. Across from another network i have the PAC I've put this in the form when ordering online but getting an error message

  • unit_1974 🐺Wolfish (@unit_1974) reported from Birmingham, England

    @virginmedia Thanks you for this. I’m at work 12hrs today so won’t be calling. Very disappointed over the past 2yrs of issues. I’ve called customer services multiple times and made two complaints previously. Still not resolved so will be switching.

  • A_J_92 Ash❗️ (@A_J_92) reported from Birmingham, England

    @virginmedia do you have an email address I can email on to cancel please I've tried phoning and its a joke!

  • unit_1974 🐺Wolfish (@unit_1974) reported from Birmingham, England

    Starting to have all the same Connectivity problems with @virginmedia as before even now we have their “best” hub. Fed up of having connectivity issues with our supposedly connected home. One minute it works, the next it stops for no reason. All settings checked and correct.

  • Tedtalks13 Teds (@Tedtalks13) reported from Aldridge, England

    @richardbranson @virginpulse why i think virgin media having iso 90001 on testing bulk buying of @tim_cook stuff richard on your 2% losses since liberty carbon emissions uk with crap

  • dtyates Dave Yates (@dtyates) reported from Kidderminster, England

    @virginmedia Yes I had, as I said in a previous tweet the only status with issues is TV and an advanced Test states nothing is wrong

  • notdodgy Roger Leitch (@notdodgy) reported from Solihull, England

    @virginmedia Chat session indicates there is still a fault, with an estimated fix of the 26th. So basically I can expect very poor broadband for over a week.

  • unit_1974 🐺Wolfish (@unit_1974) reported from Birmingham, England

    As well as the hub randomly disconnecting from various home control devices; Alexa, Sonos, Dyson… the @virginmedia TiVo Box now seems incapable of playing BBC iPlayer! This service, despite having the most up to date equipment and checking every setting & connection is rubbish.

  • notdodgy Roger Leitch (@notdodgy) reported from Solihull, England

    @virginmedia After an hour in a chat session, which involved factory reset of hub, the problem persists. Agent then goes and checks to advise a fault in my area - estimated fix this evening. Wondering if I am now back into the old fortnightly failure cycle..

  • CrackingLeaders Carol Coombes O.B.E (@CrackingLeaders) reported from Birmingham, England

    @virginmedia Bedroom installation contracted weeks ago for ill person. Didnt happen. Scant, apathetic apology, told new date might now be few weeks. Was held up collection from hosp awaiting techs that never came. We've no clue what's happening when, nor the effort to keep trying for it.

  • josh_moreton Josh Moreton (@josh_moreton) reported from Birmingham, England

    @virginmedia Yes the whole service is down and I’ve already registered the faults over the phone and I’ve used the app to get text updates. But the resolve time keeps changing and there no description to the fault itself.

  • nigeyp Nigel P Harris (@nigeyp) reported from Birmingham, England

    Sick of the shit customer service in the uk. 3 calls to @virginmedia trying to get them to repay a credit & after being put on hold for 10mins they hang up each time. #Useless #virginmedia

  • kittykatrollins Helen Rollins (@kittykatrollins) reported from Birmingham, England

    Poor customer service from @virginmedia this morning. Phoned to discuss fraudulent callers to my landline. First advise was to call #TPS, I carefully explained that I was already registered with them. He then said, let me give you a number. I diligently wrote it down. Who’s that

  • field133 daniel (@field133) reported from Dudley, England

    @virginmedia absolute joke virgin broadband nearly 6 weeks of intermittent issues with no broadband and again yesterday and today when you call no one answers just holding this needs to be addressed

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • janiekettles jane savage (@janiekettles) reported

    Hey @virginmedia - over two mths trying to sort out my TiVo box issue, which is due to YOUR upgrade, no new box delivered today and your ‘customer service’ agent just hung up on me. Consider me unimpressed.

  • yesigretti1 Mike Gretton (@yesigretti1) reported

    Omg @virginmedia your WiFi is getting worse,, you've put my prices up yet the service has gone downhill,, @netflix is a struggle to get onto n E4 is a nightmare,, my contract finished yet as it's due?

  • Jinksy6 Gavin Jinks (@Jinksy6) reported

    @VMO2News @virginmedia @O2 Great service. When will you be a able to boost my wife's mobile data service? Not joint account etc but seems odd were both O2 and have a VM broadband account and only 1 volt benefit

  • clivec71 Captain Chaos! (@clivec71) reported

    @ricox01 @virginmedia I was with them a week....had a problem,I quickly realised how bad the customer service was and binned them off under the cooling off period

  • molealmighty Phil Spatcher (@molealmighty) reported

    @virginmedia I have rebooted the router over and over and it just drops out again after some hours of working, it’s now 2-3 times a day. All cables are ok and router was replaced last year after I suffered same problem

  • AlanRutter85 Alan Rutter (@AlanRutter85) reported

    @virginmedia is anybody from your **** shoddy company, going to actually pick up the phone and ring me, like it was discussed on the web chat, PS - when you ask me will I recommended Virgin to friends and family Absolutely ******* NOT !!!!!

  • leeob77 Lee Obrien (@leeob77) reported

    @virginmedia fourth time this week trying to get through to cancel my contract. Hour and a half of phone bills. As if the cost of living wasnt bad enough. Awful service again

  • jinxs67 **** Dixon (@jinxs67) reported

    @virginmedia A former account, but had a credit on it. Spent 3 hrs now today with either the bot, waiting or on WhatsApp or a call. Account is locked and I now have to wait another 5 days to get new credentials. And only then guess what - you issue CHEQUES for a refund to add more delay

  • DavidVaughan5 LOVE LFC, HATE FSG (@DavidVaughan5) reported

    @virginmedia but much to my horror the price went up to £91:00 despite downgrading this has to be the poorest customer service in a long time especially in an era were all prices are increasing. Poor service indeed.

  • stephwales_ Steph. (@stephwales_) reported

    @virginmedia Thank you so much for this. Its an issue in the street that's been left to fester, corroded kit and water damage, so it's gone to the network team I think he said, Chris the engineer said should be here Monday latest and then he's coming back out but until then no TV access.