Virgin Media Outage Report in Dudley, England
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The latest reports from users having issues in Dudley come from postal codes DY1.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Dudley, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Dudley and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Dudley, England
The most recent Virgin Media outage reports came from the following cities: Redditch, Walsall, Oldbury, Birmingham, Wolverhampton, Wednesbury, West Bromwich, Dudley, Bilston, Solihull, Smethwick, Willenhall, Rowley Regis, Halesowen and Stourbridge.
| City | Problem Type | Report Time |
|---|---|---|
 Redditch |
Internet | |
| Walsall |
Internet | |
| Oldbury |
Wi-fi | |
| Oldbury |
Total Blackout | |
| Birmingham |
Internet | |
| Birmingham |
Internet |
Community Discussion
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Virgin Media Issues Reports Near Dudley, England
Latest outage, problems and issue reports in Dudley and nearby locations:
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AVRIL WATKINS
(@DANCINWANDERER) reported
from
Dudley, England
@virginmedia Yes we do - as soon as we turnoff the telly we lose signal and we have no Internet upstairs at all - very unhappy resorted to watching telly on the iPad
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Mike Hamer
(@Plumberguyuk) reported
from
Birmingham, England
@virginmedia I don't think much will happen given virgin's track record but on the plus side you've given lots of material for my delegates on next Saturdays Customer Service module.
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🐺Wolfish
(@unit_1974) reported
from
Birmingham, England
Made a complaint to @virginmedia 10 days ago via their online service with a 7 day anticipated response time and yet have heard nothing since the acknowledgement of my complaint. This basically sums up my experience over the past year of ineffective response to our issues.
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Mitesh Parmar
(@Mitz__P) reported
from
Solihull, England
@virginmedia why can't I take advantage of the Full House Sports Bundle... So what if I'm a existing customer, you've got me by the ***** anyway with the broadband. May as well just cancel and go elsewhere
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Mike Hamer
(@Plumberguyuk) reported
from
Birmingham, England
@virginmedia one good thing is I can demonstate in my customer training sessions how not to treat customers, thank you for the material Virgin Braodband
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🐺Wolfish
(@unit_1974) reported
from
Birmingham, England
@MingSwift The TV service is great but if we can’t rely on our WiFi in a connected home, it’s not worth it. Have made a complaint. If they don’t offer an upgraded hub (which they’ve not before) and compensation/reduced bill (gone up by £14 since Sept), we’ll be gone. @virginmedia
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lorraine smith
(@lorraineesm) reported
from
Wolverhampton, England
@virginmedia your customer services are a joke half hour on the phone spoke to two different people being passed back and forth
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jen
(@jenkin99) reported
from
Birmingham, England
@virginmedia Ive called you customer service department to be hung up on temwicw, i have sent an email to yourselfs and via resolver had no response. I have a health and safety issue i want resolving
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lorraine smith
(@lorraineesm) reported
from
Wolverhampton, England
@virginmedia your customer services are a joke spoke to 3 different people on the phone now half hour still on hold
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Kerri
(@WestonKerri) reported
from
Birmingham, England
@virginmedia absolute joke !! worst customer service provided ! #whybother
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🐺Wolfish
(@unit_1974) reported
from
Birmingham, England
@virginmedia Broadband issues since May 2018. Multiple calls to customer service with no permanent fix. Last time I called I was asked the same questions repeatedly then cut off. Want a new hub that works and a bill review as it’s gone from £65 to £79 since Sept 2018!
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Samantha
(@Sammykins9486) reported
from
Birmingham, England
@virginmedia Tried the chat everyday for the past 5 days and it is not working. Due to recent changes with someone at household moving out I do not need the landline anymore,and wanted to discuss my options as I do not want to pay monthly for a service I am not using
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Paul Jenkins
(@xpjxuk) reported
from
Walsall Wood, England
@virginmedia been hounded with call for 2 weeks finally answer to be offered disgusting customer service and when I ask about the offer on the Martin Lewis website told can’t have it please call me or I will be leaving and going to sky
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🐺Wolfish
(@unit_1974) reported
from
Birmingham, England
@squelchuk @MingSwift @virginmedia We have a good box. That took long enough to get upgraded. I would try a superhub3… but I want a signal that gets around the house too, as well as reliability!
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Daniel Sturley
(@ikonic_exposure) reported
from
Birmingham, England
@virginmedia What would really help is a separate sales number to call and to speak with an agent straight away with no ‘system’ to navigate and who understands my disability and can help me to sign up if I want to :~}
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🐺Wolfish
(@unit_1974) reported
from
Birmingham, England
@CapnKink @virginmedia They don’t even respond when you complain. I haven’t got the patience to keep phoning to get a temporary fix. Just gotta decide which service to switch to and they’re gone.
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🐺Wolfish
(@unit_1974) reported
from
Birmingham, England
And once again we are unable to use our @virginmedia wifi. When I called customer services today they took nearly 10min to answer, asked the same basic questions repeatedly and then cut me off without even starting to resolve anything! Bloody useless. Issues since May 2018.
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Jillybrum
(@JillyBrum) reported
from
Birmingham, England
@virginmedia Phone and TV down in B24 area, wondering if the power cut immediately before was due to work you’re doing.
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lorraine smith
(@lorraineesm) reported
from
Wolverhampton, England
See @virginmedia can’t be bothered to even tweet back an angry customer
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pepe sprio
(@wolfboy78) reported
from
Wednesfield, England
@virginmedia No tried again and unable to send an engineer because the fault is not happening .. I did try to explain it's intermittent 😡😡but with the language barrier she couldn't understand .. I will try and cancel my account later because I'm not paying for a service that has issues
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Nat Lockwood
(@RedCyanPhotos) reported
@virginmedia Can’t log into the Sky Sports app with Virgin Media- sends you a link that does nothing repeatedly! TV service down not missed any F1 in 30 years. I finally get it to work (tv not all) & it’s so pixelated you can’t see anything! The ***** tricks you’ve pulled on me
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Ali Mercer
(@AlisonLMercer) reported
@WhichUK have you heard about the latest epic email fail from @virginmedia and @O2? Something to follow up next time you survey the best and worst broadband & email providers...
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DHammy1971
(@DHammy1971) reported
@BedsGooner @virginmedia @O2 Feel your pain. Yesterday both my O2 and Virginmedia accounts were hacked. O2 were terrible and could have avoided lots of it from my first call, but almost ignored me then it got really bad, as people had access to my account.
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Myles Fitzpatrick
(@mylesfitz) reported
@virginmedia We will see. Pretty terrible start so far, still can’t link my Virgin Media account so can’t see anything which you blamed on an outage even though I couldn’t access it when I signed up - asked the rep to send me text message updates but you’re sending them all to my wife…
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Liam
(@Safc1879_) reported
@PlannerMarj @SkyUK @virginmedia Sounds like an issue somewhere. I've barely had an outage in 5 years
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Ali Mercer
(@AlisonLMercer) reported
apparently there's an absolute disaster with email service following the merger of @O2 and @virginmedia - is anyone else out there affected? #virginmedia #seewhattheycantdo
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Stephen Hampson
(@StephenHampson) reported
@englandcricket @IGcom Having to watch these clips here because @virginmedia provide such a shocking service to its customers. Not been able to watch anything since Wednesday. Bravo
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Hathi
(@jigri) reported
@virginmedia Moving to 360 has completely destroyed my trust in Virgin Media, remote doesn’t work, engineer attended and just left, and the situation is worse then before. Disgusting. I want to cancel my contract as Virgin Media has broken it’s contract by not providing the service.
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bella4001
(@moo2n) reported
@virginmedia DONT DO THE MISTAKE I DIDBY JOINING VIRGIN MEDIA IT IS THE WORST SERVICE ONE CAN GET . I DONT HAVE SERVICE FOR 12 DAYS AND DOES NOTHING ARPART FROM LIES AND BAD MANNERS THEY TREAT THEIR CUSTOMERS VERY BAD WITH NO RESPECT .I AM CHANGING TO BT THEY ARE CHEAPER AND BETTER
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Blakeich
(@blakeich) reported
@virginmedia @O2 You need to get your login system fixed on the new My o2 system as it does not take me to the login page and gives me an error page instead. I need to get in to download a bill and this is so frustrating.