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Virgin Media

Virgin Media Outage Report in Dudley, England

Why is my Virgin Media service not working?

No problems detected

If you are having issues, please submit a report below.

The latest reports from users having issues in Dudley come from postal codes DY1 and DY2 .

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Full Outage Map

Problems in the last 24 hours in Dudley, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Dudley, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  • 56% Internet (56%)
  • 21% Wi-fi (21%)
  • 10% Total Blackout (10%)
  • 8% TV (8%)
  • 4% E-mail (4%)
  • 2% Phone (2%)

Live Outage Map Near Dudley, England

The most recent Virgin Media outage reports came from the following cities: Walsall, Birmingham, Oldbury, Wolverhampton, West Bromwich, Dudley, Wednesbury, Bilston, Smethwick, Willenhall, Rowley Regis, Halesowen, Stourbridge, Sutton Coldfield, and Brierley Hill.

CityProblem TypeReport Time
Walsall TV 8 hours ago
Birmingham Internet 1 day ago
Birmingham Internet 1 day ago
Oldbury E-mail 1 day ago
Birmingham Internet 2 days ago
Birmingham Internet 2 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Dudley, England

Latest outage, problems and issue reports in Dudley and nearby locations:

  • fantom_dave
    DF (@fantom_dave) reported from Dudley, England

    @virginmedia shocking service and support this weekend in the Dudley area. Service constantly down and getting fobbed of by call Center staff asking to reset routers saying it will all work? Now no ones picking up in fact you just keep cut people off and no options to complain?

  • omarqureshi
    Omar Qureshi (@omarqureshi) reported from Birmingham, England

    @Mattplaysgames7 @virginmedia Looks like the Erdington area is down

  • ChrisImms
    I.Am.Chris.Imms (@ChrisImms) reported from West Bromwich, England

    @virginmedia any chance of some customer service? Installation booked for last Friday, engineer didn't show up... twice I've called and been hung up on. Complained via email, no response. Anyone want to tell me what's going on?

  • SteveA_3
    Steve Arliss (@SteveA_3) reported from Wolverhampton, England

    And @virginmedia want me to pay if I decide instead of the uncertainty i want to cancel it and get someone like @SkyUK or @BT installed that can actually provide the service you pay them for

  • mraymond68
    Mark (@mraymond68) reported from West Bromwich, England

    @virginmedia I have spent over 3 hours on the phone to you trying to get my broadband sorted and SIMON decides to cut me off!! Great customer service!! 😡

  • SkulyMusic
    Skuly (@SkulyMusic) reported from Aldridge, England

    @virginmedia The worst customer service in History gotta be seen to be believed

  • SteveA_3
    Steve Arliss (@SteveA_3) reported from Wolverhampton, England

    This is the exact reason I use the web chat!! To ensure conversation is saved on screenshots! So far today @virginmedia have been completely useless! Want me to pay for a service I'm not getting and they dont know when I will be able to get again

  • Jod_69
    Jo (@Jod_69) reported from Birmingham, England

    @virginmedia Yep just says problem in my area. Not helpful and is getting to be a pain tbh

  • PhilCampbell_
    Phil Campbell (@PhilCampbell_) reported from Willenhall, England

    @virginmedia Not gonna keep calling. I also won't be paying for a service you guys can't be bothered to give me.

  • Jod_69
    Jo (@Jod_69) reported from Birmingham, England

    @virginmedia As per last message it says problem in area. It’s back working now (see time of initial mail). 4th time this week it’s been down for prolonged periods of time. Not good

  • SteveA_3
    Steve Arliss (@SteveA_3) reported from Wolverhampton, England

    And they expect me to be happy to wait until the 5th of december now? While still paying full price forbabaervice I cant use because they messed up @virginmedia seriously wtf!!

  • walsallmatt
    WalsallMatt #76TottersLane (@walsallmatt) reported from Walsall Wood, England

    DEAR VIRGIN MEDIA! SORT YOUR **** OUT YOU BUNCH OF TOSS RAGS!!!!

  • simkins_tracey
    Tracey Simkins (@simkins_tracey) reported from Halesowen, England

    @virginmedia I am a new customer who was supposed to be installed yesterday, only to be told that they couldn’t do the job. I am now without any TV and broadband unable to work due to this.I am left without any contact & waiting for another he for c/services to answer!! 😡 Help!

  • VickyBloor2
    Vicky Bloor (@VickyBloor2) reported from Walsall Wood, England

    @virginmedia any updates on internet connection in the Midlands 5 hours down now 😡

  • TheRamblingElf
    Richard (@TheRamblingElf) reported from Birmingham, England

    @AksTailor @virginmedia When I had some issues like that I haggled a month or two of free Internet from Virgin until the issue was resolved. Convincing them to do that took an infuriating number of phone calls but it was a satisfactory outcome, I've stuck with them.

  • docsjmann
    Steve (@docsjmann) reported from Dudley, England

    @virginmedia rubbish customer service. How can you email them. When they don’t provide with the internet to email them about their problems.

  • K45TRO
    EA (@K45TRO) reported from Birmingham, England

    @virginmedia why is your broadband so awful?

  • cybilrat
    Jennie O (@cybilrat) reported from Wolverhampton, England

    In these times where working at home essential @virginmedia one week before anyone can fix my internet which was fine before your maintenance

  • PhilCampbell_
    Phil Campbell (@PhilCampbell_) reported from Willenhall, England

    @virginmedia Still having issues. Was on hold for 1 hour 20 yesterday too and also got cut off...😑

  • PhilCampbell_
    Phil Campbell (@PhilCampbell_) reported from Willenhall, England

    @virginmedia Yes there's no issue on the checker. The connect app says it's fine except for a few times it's said the connection is poor. But 1mb some nights is ridiculous...

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • rickwake85
    Richard (@rickwake85) reported

    @virginmedia ordered virgin 1 week ago and had to make 6 phone calls since no one can give me an answer. Been cut off and memorised my account number you have a communication issue virgin #hopeitsbetterinthenext18months

  • AllanGrieve
    Allan Grieve (@AllanGrieve) reported

    @virginmedia has to be the worst customer service I have ever er experienced!!! Ordered broadband on the 26th and I'm still without Internet!!!

  • tibble_matthew
    Matthew Tibble (@tibble_matthew) reported

    @virginmedia download speeds of 2mb/s in Edinburgh for 2 days. No answer from customer service apart from robot. V. disappointed.

  • _Remi_ch
    Remi (@_Remi_ch) reported

    @virginmedia Absolute shambles of service from you guys, cable repull was meant to be done on 2nd, they couldn’t, was meant to be done today, no one showed up, paying for 1 gb internet and getting less than 3rd for a month now and wasting time chasing you

  • Beachboi9
    Beachboi (@Beachboi9) reported

    @virginmedia Okay you’re taking the mick now. I’m trying to sort out my account and get a fault fixed. Funny how every other company can use DMs. So your primitive approach to customers goes with the primitive service As I said I’d like a manager pls.

  • petraraspel
    Petra Borzynski (@petraraspel) reported

    @virginmedia No, not this time. We might have got one in the past - as I said, this has been going on for MONTHS, and we’re slowly losing the will to live. Not to mention a lot of income, plus paying for a non-existent service every month. No service at all today.

  • lennoncasino
    The Strat Strangler (@lennoncasino) reported

    @virginmedia It would be nice if they dealt with isues, put problems right, understood English. How do I cancel my account, because your customer service is appalling. You have literally an hour to solve my issues or it is goodbye.

  • etheridg
    john etheridge (@etheridg) reported from Lincoln District, England

    @virginmedia,I'm John etheridge,I've rung you twice now,yesterday+today+you've cut me off,this is disgusting!not v.professional,not keen about yr firm anymore,customer service is crap,please cancel my broadband/,phone now+cancel coming to me on the 15th of this month!I'm annoyed

  • MarcusKeeley
    Marcus Keeley (@MarcusKeeley) reported

    Internet had been fine for about two weeks, and now back to nonsense. Virgin Media have taken it upon themselves to send me WiFi pods to “sort the WiFi issues”. There are no WiFi issues. The issue is with the connection/local exchange (and online staff). 🙃

  • Tio_xo43
    Tio (@Tio_xo43) reported

    @virginmedia @OfficialFPL Fix your internet I’m having to write this on 4g because it’s that bad . Upwards of 3000 ping