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Virgin Media

Virgin Media Outage Report in Dudley, England

Why is my Virgin Media service not working?

No problems detected

If you are having issues, please submit a report below.

The latest reports from users having issues in Dudley come from postal codes DY1 and DY2 .

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Full Outage Map

Problems in the last 24 hours in Dudley, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Dudley, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  • 56% Internet (56%)
  • 21% Wi-fi (21%)
  • 10% Total Blackout (10%)
  • 8% TV (8%)
  • 4% E-mail (4%)
  • 2% Phone (2%)

Live Outage Map Near Dudley, England

The most recent Virgin Media outage reports came from the following cities: Birmingham, Oldbury, Wolverhampton, West Bromwich, Walsall, Dudley, Wednesbury, Bilston, Smethwick, Willenhall, Rowley Regis, Halesowen, Stourbridge, Sutton Coldfield, and Brierley Hill.

CityProblem TypeReport Time
Birmingham Internet 20 hours ago
Birmingham Internet 20 hours ago
Oldbury E-mail 22 hours ago
Birmingham Internet 1 day ago
Birmingham Internet 1 day ago
Birmingham Internet 1 day ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Dudley, England

Latest outage, problems and issue reports in Dudley and nearby locations:

  • Lacie_Adams1
    Lacie_Adams (@Lacie_Adams1) reported from Walsall Wood, England

    @virginmedia internet down again, youd think I'd be used to this by now 🤣 always an excuse and never get anything back for the lack of usage. I'm barely in the house using it so dread to think how many times it goes down when I'm not in potentially using it 🤙

  • grimm_karl
    Grimm (@grimm_karl) reported from Birmingham, England

    @virginmedia Shocking customer service signed up a few weeks ago for fibre given an installation date called the day before to ask me when I would like to book the install then telling me they have a problem on the site and will get in touch in 7 days.

  • PhotographyWeb
    Richard hamilton (@PhotographyWeb) reported from Birmingham, England

    @virginmedia @MoneyTelegraph Virgin Media is the worst broadband and TV provider i have ever dealt with! Customer service is petulant and intentionally left me on hold until after closing hours the company over charged me by £30 and refused to give it back! I am disgusted

  • Lacie_Adams1
    Lacie_Adams (@Lacie_Adams1) reported from Walsall Wood, England

    @PatchworkBoyPW @virginmedia They wont have a clue. I had issues for about 6 months and I was constantly trying to sort it out. Engineers are great but the "customer service" team are based in India and have no customer service skills 🤙

  • EvanD
    Evan Davis (@EvanD) reported from Bournville, England

    @virginmedia Yes. I’ve been to that page. Says I have to report to you a total loss of service, yet the page to do that is broken! @Ofcom

  • MattyladKRO
    Matt Smith (@MattyladKRO) reported from Birmingham, England

    @virginmedia It’s not about my package ...virgin will not show in HD they’ve told me ..so it’s down to you to answer...please

  • DixeyBaker
    Sharon Baker (@DixeyBaker) reported from Birmingham, England

    @virginmedia why can I never get through .... I get a letter saying please call us ...... 25 mins on hold so far .... so frustrating

  • mredwards
    Mark Edwards (@mredwards) reported from Wolverhampton, England

    @virginmedia Yes and all it did was tell me that our kitchen is a WiFi dead zone... The main issue is that we have loads of devices and I think we are overloading our hub’s capabilities.

  • Lbacollections
    Laura-Jayne Brushett (@Lbacollections) reported from Birmingham, England

    @SkyHelpTeam @virginmedia So 5 hours later and the rearranging of my house move has produced a "mismatch" on ur system meaning I have to wait 24hrs to ring u again and start over. What a terrible service!

  • VinCheema
    Verinderpal (@VinCheema) reported from Birmingham, England

    Broadband down @virginmedia been about 20 mins on hold and still waiting #CustomerServiceWeek

  • glynn_lauren
    Lauren Glynn (@glynn_lauren) reported from Birmingham, England

    @virginmedia c130 issue is the name of my life. No network issues in my area, restart the box, every week anything longer than an hour on Netflix is unwatchable 😫

  • PhotographyWeb
    Richard hamilton (@PhotographyWeb) reported from Birmingham, England

    @virginmedia @MoneyTelegraph virgin media had me on the phone for one and a half hours And approximately fifty minutes of that was on hold of good as far as to say that virgin media is the worst large company I’ve ever dealt with

  • unit_1974
    🐺WereWolfish (@unit_1974) reported from Birmingham, England

    I’ve now had two messages from @virginmedia threatening to Charge us for equipment WHICH WE HAVE ALREADY RETURNED! There is no way to respond to the message and I don’t like being threatened! You customer service is getting worse!

  • Saq5000
    Saqib (@Saq5000) reported from West Bromwich, England

    @virginmedia Could you also tell me why I cannot stream recorded programs when I’m away from home as I am required to be on the same Wi-Fi network which kind of defeats the object

  • unit_1974
    🐺WereWolfish (@unit_1974) reported from Birmingham, England

    @pie1883 @virginmedia Already had multiple calls over years, with poor to not resolution of problems. Then hassle phone calls trying to get us to switch packages when we opted to cancel and failure to respond to complaints and such… It’s like being hounded.

  • PhilTonks2
    Phil Tonks (@PhilTonks2) reported from Dudley, England

    @WalnutTalking Moved to Virgin Media from TalkTalk last month. Best thing I did. Quite honestly the worst company I have ever dealt with.

  • mo4g_777
    mo4g (@mo4g_777) reported from Birmingham, England

    @virginmedia services for broadband once again not working B42,

  • mo4g_777
    mo4g (@mo4g_777) reported from Birmingham, England

    @virginmedia has WiFi in perry barr gone down

  • MidWorldMo
    ooom (@MidWorldMo) reported from West Bromwich, England

    @SammyDamage Virgin media are an expensive shit show of a service I just want a 'strong and stable' WiFi signal in my bedroom. (See what I did there 😝)

  • jamies144
    J (@jamies144) reported from Birmingham, England

    @virginmedia That it can not login.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • redsontour1
    Redsontour1 (@redsontour1) reported

    Changed to @O2 2 weeks ago, via @virginmedia Volt, worst decision I have made…no customer service, in fact, no service…pathetic.

  • SuglaniNaresh
    Naresh Suglani (@SuglaniNaresh) reported

    @virginmedia Update now says I'll be without broadband until Friday. This is an unacceptable level of service.

  • _CALUM_
    Calum (@_CALUM_) reported

    @virginmedia your service is terrible! 3rd day without any internet this month, and have to wait until Thu for someone to come and fix it. I wfh with no alternative; no other solutions or compensation were offered. Ridiculous behaviour

  • nicka____
    Nick. (@nicka____) reported

    @virginmedia Intermittent signal in the area the last few days, any idea when it won’t be intermittent? Working is an absolute joy at the minute.

  • TheFatDudeUK
    The Fat Dude (@TheFatDudeUK) reported

    @virginmedia right i was on tablet i asked for link i been trying to sort this for 5 days YOU are shockingly bad I want a serious complaint as ur making me ill im off to lie down again u just wasted 2 hours info there ur just being a pr***

  • jimbuchanan21
    Jim Buchanan (@jimbuchanan21) reported

    @virginmedia Tells me it can't run a check right now. Estimated fix time communicated last week was 14:15 yesterday.

  • tmlnsn29
    pete (@tmlnsn29) reported

    @virginmedia No. I am desperate to speak to someone in the local pre-install team (area code 22) who can arrange this ASAP. Offshore customer service cannot help.

  • martynbez
    Martyn Beswick (@martynbez) reported

    @virginmedia I think I have a Hub 4? Would be a massive help when working from home for the NHS :)

  • casper197635
    Neil Williams (@casper197635) reported

    @DK1_DK1 @virginmedia Yep, completely agree. I meant to be carrying out a major change that has been planned for weeks, which we've had to cancel

  • diapherein
    BA. Diapherein (@diapherein) reported

    virgin media is down literally every day im so glad i don't pay for it