Virgin Media outages and service status in Dudley, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Full Outage Map
- Virgin Media generated 1 outage signal in the last 24 hours around Dudley, including 1 direct report.
- The most common problems reported in this area mention Internet, Wi-fi, and Total Blackout.
- The most recent signal from this area was received Apr 26, 9:28 PM GMT+1.
- Internet (58%)
- Wi-fi (21%)
- Total Blackout (11%)
- TV (5%)
- E-mail (3%)
- Phone (2%)
The latest reports from users having issues in Dudley come from postal codes DY1 and DY5 .
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Problems in the last 24 hours in Dudley, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Dudley, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
April 27: Problems at Virgin Media
Virgin Media is having issues since 01:20 PM GMT. Are you also affected? Leave a message in the comments section!
Live Outage Map Near Dudley, England
The most recent Virgin Media outage reports came from the following cities: Dudley, Birmingham, Oldbury, Wolverhampton, Kidderminster, Brierley Hill, Walsall, Sutton Coldfield, Halesowen, West Bromwich, Streetly, Smethwick, Wednesbury, Bilston, and Willenhall.
| City | Problem Type | Report Time |
|---|---|---|
 Dudley
|
Internet | 22 hours ago |
|
Birmingham
|
TV | 2 days ago |
|
Birmingham
|
TV | 2 days ago |
|
Birmingham
|
Internet | 2 days ago |
|
Birmingham
|
Phone | 2 days ago |
|
Birmingham
|
Internet | 3 days ago |
Nearby cities with recent reports
14 recent signals
1 recent signals
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Dudley, England
Latest outage, problems and issue reports in Dudley and nearby locations:
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Evan Davis (@EvanD) reported from Birmingham, England@eerosupport hi. I have a Eero 6+. If I connect it to @virginmedia 1gbps service, will I get 1gbps?
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ππππ£ππ π₯π₯ππ§Έ (@charlwalden) reported from Halesowen, England@virginmedia how am I supposed to book an engineer? There are issues with the quick start installation I have and need an engineer to set it up for me
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Garry (@paragaz) reported from Streetly, England@virginmedia hey. I am trying to speak to someone about my account but turns out nobody recognises my account number. Can you PM me to organise calling me please. I've tried the text message service
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Andy Newton (@NewtonAndy) reported from Dudley, England@Niknaklady1 @virginmedia Oh dear. That's what made me think the problem may not be virgin, if you've got signal on another set. Hope you get it sorted π
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Martin Wilkinson (@MartinWilko) reported from Birmingham, England@pipjcee @virginmedia And not working again in Brum! #VirginMediaoutage
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Rob Chipman (@robchippyman) reported from Birmingham, England@Tilton247 @virginmedia I had the same for 2 years. Constantly disconnecting on a daily basis . Changed the Hub and it worked straight away. No issues since. Good luck getting a new hub off them though.
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Beard Punk (@BeardPunk) reported from Birmingham, England@virginmedia any updates on the VPN issue?
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Kiel (@k1El_w) reported from Birmingham, England@virginmedia @YodelOnline your ability to deliver equipment is shocking!!! The customer service you provide is even worse!!!
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ch Saqib (@saqibsvideos) reported from Birmingham, England@virginmedia I did, and told them everything what's been happening they goes we will sort out and I still getting emails from virgin I don't know why and problem is still there and bill getting delayed which I been told them about that and its keep happening since January
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Tim Hazelwood (@timhazelwood2) reported from Bewdley, England@virginmedia my dad is a pensioner who has had no TV service for more than a month. We have called numerous times and not had resolution. Can someone please contact me to help sort this out
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TheBosz (@kolapoagunbiade) reported from Birmingham, England@virginmedia Unfortunately, you dont have a ticketing system or cobtact email to track issues, rather a phone system that requires you to wait forever to get through to an agent. A/c number: 095063606. I was charged x2.5 of what i was tp pay.
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ππππ (@beffycuk) reported from Dudley, England@virginmedia Yes, and every-time it says no issue, when there clearly is! It interferes with everything, the hive, the tv everything! Really considering going elsewhere.
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ch Saqib (@saqibsvideos) reported from Birmingham, England@virginmedia They haven't called me yet that's how bad you're
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neil fleming (@ThatNeilFleming) reported from Wolverhampton, England@fesshole Imagine having virgin media - those poor kids
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Simon Neale (@nealesj) reported from Swindon, EnglandHey, βRP,β again, @virginmedia is down. The lack of resilience is shocking and embarrassing for a major broadband provider. #VirginMediaDown #VirginMedia
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Colin Hunt (@HuntColin58) reported from Birmingham, England@virginmedia It took me best part of a day Friday 24/3/2023 to contact you to cancel my broadband but since I finally managed to you have been contacting me 4 times a day. We have signed a contract with someone else. Please stop harassing us we have cancelled
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iamscorchy (@iamscorchy) reported from Wednesfield, England@virginmedia No it doesn't feel hot it randomly starts the fan really loud and doesn't stop its on top of a cupboard not close to any walls ect it's cleaned still have the problem at least twice a week
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Brian Cape (@BrianMCape) reported from Birmingham, England@virginmedia Another fail. Well done ππ»
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Stephen Bennett (@Stephen12857059) reported from Birmingham, England@virginmedia Nobody has called me and the WhatsApp chat is very frustrating and not dealing with the issue. This is very simple, I was sent contract paperwork with an agreed monthly fee of Β£86.75. Why have I paid two months of excessively higher payments. I should have left VM
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iamscorchy (@iamscorchy) reported from Wednesfield, England@virginmedia Experiencing issues in your area there is a technician in the area but still doesn't explain why my routers fans go really loud and disconnected from everything I have to keep resetting to get it back to normal then on top get "issues in my area" like always
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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NWAKIBEYA (@_Nwakibeya1) reported@virginmedia @debbiecosway85 Iβm having same issue, your services has deteriorated along the years.. the app donβt work, the website donβt work either.
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Jules (@HaggisJuli93452) reported@virginmedia Hi have received a new 360 box to replace our current TiVo one. Getting error message Account error CS1011. Tried ringing 150 , from mobile says sorry can't connect try later, rang 150 from landline , recorded message states no not recognised. Help!
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dave towers (@daveyt1979) reported@virginmedia yet again tv is buffering but according to virgin media there are no issues in the Newcastle area Why oh why did I leave bt never had any issues with them !!!
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Ben C (@BenChubb4) reported@virginmedia Ive now been told that to get my ticket number, they will need to raise a new ticket further delaying the original problem resolution date. That cannot be true and doesnβt work like that in other organisations who use tickets and escalation points through a CRM system
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Jonathan H (@howdo01) reported@virginmedia I did, says all was working no faults or errors, so don't what else I can do, must be your end.
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Mat βοΈ (@NotEnoughTECH) reported@justarieldotcom @virginmedia AI happened. Then no one cared about the service as long as DD was paid on time.
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lindahudson (@lindahudson66) reported@virginmedia @keithapearson @virginmedia Why don't you call your customer, do the decent thing.
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Alex MacLeod π» (@AlexMacLeod9) reported@spudbishop666 @virginmedia I was a VM customer for 30 odd years but ditched them recently because of price and customer service. Last price hike took me package to Β£235 a month. Now with EE at Β£86 a month for similar TV and broadband package but no landline phone which we didn't use anyway.
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CrankyGeek (@pepetideo) reported from Oxford, EnglandYou only know how sitty a service provider relly is when something goes wrong. Was with @virginmedia for over 5 years. Now that i decided to leave they have charged me for 2 months with me already with another provider. After complaining they take 2 months to refund you and now that i sent them their router they somehow misplaced it and charged me 40 quid saying i didnt send it (even thought i had a call last week where i gave them the receipt) If you are their customer.. Get out as soon as possible and remember to block the direct debits. They cannot be trusted with your money.
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Bob Moore (@RNM1947) reported@virginmedia @Craig_A_D Had 6-7 months of issues with my Virgin Media system, still payed my monthly bill and still waiting to be compensated. Not good enough.