Virgin Media Outage Report in Dudley, England
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The latest reports from users having issues in Dudley come from postal codes DY2.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Dudley, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Dudley and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (21%)
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Total Blackout (11%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Dudley, England
The most recent Virgin Media outage reports came from the following cities: Halesowen, Birmingham, Oldbury, Stourbridge, Wolverhampton, Walsall, Redditch, Solihull, Sutton Coldfield, Rowley Regis, West Bromwich, Dudley, Brierley Hill, Bilston and Wednesbury.
| City | Problem Type | Report Time |
|---|---|---|
 Halesowen |
Wi-fi | |
| Birmingham |
Internet | |
| Oldbury |
Wi-fi | |
| Stourbridge |
Internet | |
| Birmingham |
Internet | |
| Wolverhampton |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Dudley, England
Latest outage, problems and issue reports in Dudley and nearby locations:
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Saqib👨🏽🦯
(@Saq5000) reported
from
West Bromwich, England
@virginmedia thanks for looking into this in great detail and I only wish that I could go back to the previous version which was fully accessible and user-friendly unlike this version of the app. They shouldn't of updated the app because it wasn't broken in the first place.
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Chris
(@ChrisPresslie) reported
from
Wednesfield, England
If im hard wired and im port forwarding it should ******* work phoned up only to be told "oh we can't help with port forwarding" @virginmedia
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Chris
(@ChrisPresslie) reported
from
Wednesfield, England
Ive im hard wired and im port forwarding it should ******* work phoned up only to be told "oh we can't help with port forwarding" @virginmedia
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Saqib👨🏽🦯
(@Saq5000) reported
from
West Bromwich, England
@virginmedia OK thanks for that and the screen has gone away after I clicked on the sea terms link but I still have the problem of not being able to swipe to delete on individual programs within a folder as this was possible before the update
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♥ Karina Aura ♥
(@karriecheer) reported
from
Birmingham, England
@virginmedia It says no known issues
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Karen Tomalin
(@BigBraLady) reported
from
Dudley, England
Intermittent broadband, no phone line and unable to log into the @virginmedia on line account as we don’t exist. Puts the tin lid on A completely crap day.
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Ben Limehouse
(@BenLimehouse) reported
from
Redditch, England
@virginmedia I'm an existing customer, I've been with you for coming up 2 years. The colleague I dealt with was so unhelpful and just told me to call back on the 16th. I have a back up plan anyway as I've just spoken to sky and can get a 80mb for £25. I can afford the 20mb loss for £34 saving
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Louis @ MyBusyMind
(@ManStickCar) reported
from
Birmingham, England
@VirginMobile @virginmedia proved to me that they don’t do customer service. We waited a month for a phone sent to a wrong address, & then had to collect it ourselves. We also proved the phone had a fault from the start, but now we’ve been told to claim on insurance and pay £125!
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Samantha
(@Sammykins9486) reported
from
Birmingham, England
@virginmedia I just cannot find a link to speak to anyone online at all, regardless of whatever issue I click first
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Chris
(@ChrisPresslie) reported
from
Wednesfield, England
Thanks for being no help @virginmedia
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Carol Herbert
(@violah31) reported
from
Birmingham, England
@virginmedia has terrible customer service. I’ve spoken to 3 people and still can’t leave #cancelation #held_hostage 😡
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Andy
(@a_Muss60) reported
from
Solihull, England
@BluenoseBeau @virginmedia I have 100mbs supply, over 6 months max received 76.4 for one test soon back to mid 20-30 worst being 0.7 I wouldn't mind so much if it was running at Ave 75%, not when it's seems to be around 35% mark. Oh it's constantly dropping the wifi too!
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George Kafetzis
(@Georgekafetzis) reported
from
Cheslyn Hay, England
@VirginMedia the worst customer service known to mankind. I do not know how they say in business.
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John McKeon
(@goingabitgrey) reported
from
Birmingham, England
@brumcyclist It’s a good haggling tool when trying to get the price down with virgin media
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Carol Herbert
(@violah31) reported
from
Birmingham, England
@virginmedia I’ve been trying to tell @virginmedia but the process is so complicated I was losing the will to live. Staff #rude and #persistent
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Andy
(@a_Muss60) reported
from
Solihull, England
@virginmedia Sorry for my delay as I'm being treated for a heart attack I had on Valentine's day. When I tested and found v low speeds I could not connect to any internet, so I used my mobile 3g service to check for Virgin internet issues, which came back no issues in my area.
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Ben Limehouse
(@BenLimehouse) reported
from
Redditch, England
@virginmedia I have already called that number this morning. They told me there was no available deals. I've put a note in my diary to call back on the 16th. I'm not holding out much hope though considering the poor experience I've had today. I wanted to sort it today on my day off.
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Caitlin Wilson
(@Caitlin__Wilson) reported
from
Birmingham, England
@virginmedia is actually the worst. Imagine paying money for WiFi which goes off multiple times a day and is slow even when it’s running well🥴
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Saqib👨🏽🦯
(@Saq5000) reported
from
West Bromwich, England
@virginmedia Usually I would swipe down with one finger and it would tell me that I’m on the delete option and I just tap delete to erase the program
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George Kafetzis
(@Georgekafetzis) reported
from
Birmingham, England
@virginmedia They don’t understand what you are saying to them. I had to say my postcode 5 times phonetically. Also on the phone for 45 minutes with no resolution. #badtimes
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Elaine Knox. #GTTO. Don't buy the sun
(@ElaineK1804) reported
@virginmedia can you give me a telephone number when i can speak to someone about my bill please. I am getting no joy on the 0345 number or 'help' queries on your website.
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Harriet Speller
(@HarrietSpeller) reported
@virginmedia I have rung up 3 times today to try and cancel my broadband and all 3 times have been cut off. Is this a tactic to keep people because it's not going to work.
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Zhao
(@realZhaoPeng) reported
@virginmedia Thanks for responding. The fix date has been pushed out again for another 5 days :( Could you provide mobile broadband (sim based) during the down time so we have some connection at home?
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SwanDiff
(@swandiff) reported
@virginmedia just been told that I will have to wait a week for an engineer to come out to see why I haven’t got my service. Is this normal please ?
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MissCassells
(@MissCassellsPE) reported
@virginmedia I am trying to contact someone to discuss my phone. I am currently travelling abroad and my data / phone isn’t working. Cannot call or text the help number and now WhatsApp chat option! Please can someone help urgently.
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Tony Ryan🇮🇪🇺🇦
(@tony49) reported
@virginmedia Well I seem to have wasted an inordinate amount of time these last weeks on the VM site, waiting for a customer services person to pick up after the triage bot. Maybe I dreamt it. No wonder I’m one click from leaving after 20 plus years.
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Jade
(@MissJadeA) reported
@virginmedia Day 3 of no internet and nobody will help? Customer service say there’s nothing they can do as can’t find our network and hang up each time? Absolutely useless! Not willing to resolve anything??
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kubfu
(@_kubfu) reported
@virginmedia my wifi is not working and it green, help me please
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samantha carter
(@41samantha_) reported
@virginmedia has virgin gone down in the Birmingham area
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Steven Sharp
(@shapy1982) reported
@virginmedia I was told 3 different times that they would put the complaint in, the 4th person said he would do it i told it should of been done already, he told me thats has been done,so i wrote a letter 2 weeks ago,advice i received from ofcom still nothing has happened