Virgin Media

Virgin Media Outage Report in Dudley, England

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The latest reports from users having issues in Dudley come from postal codes DY2, DY3 and DY1.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Dudley, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Dudley and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Dudley, England 11/25/2025 16:55

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (60%)

    Internet (60%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (12%)

    Total Blackout (12%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (1%)

    Phone (1%)

Live Outage Map Near Dudley, England

The most recent Virgin Media outage reports came from the following cities: Birmingham, Oldbury, Brierley Hill, Wednesbury, West Bromwich, Solihull, Walsall, Wolverhampton, Willenhall, Dudley, Kingswinford, Redditch, Smethwick, Sutton Coldfield and Kidderminster.

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City Problem Type Report Time
United KingdomBirmingham Wi-fi
United KingdomOldbury Internet
United KingdomBirmingham Internet
United KingdomBirmingham Internet
United KingdomBirmingham Internet
United KingdomBirmingham Wi-fi

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Dudley, England

Latest outage, problems and issue reports in Dudley and nearby locations:

  • TimEvans1503 Tim Evans (@TimEvans1503) reported from Birmingham, England

    @virginmedia yet again last night and now this morning your service is t working despite the large amount we pay you every month. The two of us work from home - you are costing us business. If you can’t provide a decent consistency service then admit it and we’ll change provider

  • chadlymasterson Chad Masters (@chadlymasterson) reported from Birmingham, England

    @virginmedia Superhub 3.0 , it has been giving me grief for years, and had dns / ip resolving issues and so many others. All fixed with a hard reset, don’t wanna be resetting my router constantly

  • tweet_estaa Adwoa Agyeiwaa (@tweet_estaa) reported from Birmingham, England

    @virginmedia They said they’ve run diagnostics and found no issues so basically I’m making it up in my head ???? Tbh this is terrible and a waste of time paying my bill

  • stevejones88 Steven 'STIG' Jones (@stevejones88) reported from Birmingham, England

    @virginmedia after 3.5hrs on the phone to your teams in every country from around the world today with horrendous customer service, can I get a phone number for a manager or complaints department in ENGLAND. Already filed complaint with communications ombudsman for Ofcom.

  • chadlymasterson Chad Masters (@chadlymasterson) reported from Birmingham, England

    @virginmedia so how many times do i need to contact customer support about my router to be eligible for a new one ?

  • TimEvans1503 Tim Evans (@TimEvans1503) reported from Birmingham, England

    @virginmedia big thanks for your rubbish service that meant I dropped out of giving a lecture part way through - we pay a small fortune and expect decent service

  • Tricia__Winspur Tricia (@Tricia__Winspur) reported from Birmingham, England

    Hi @virginmedia any issues I B14 as my Internet is not working. I've done diagnostic tests etc & it reports no issues. My Hub has been flashing green for an hour, the Internet kicks in & then drops out again. I am a home worker and have lost an hours working time so far. Help.

  • tweet_estaa Adwoa Agyeiwaa (@tweet_estaa) reported from Birmingham, England

    @virginmedia That’s not what my issue is. WHY IS THE INTERNET SO INCONSISTENT??? - and threatening to charge a £240 to cancel the contract for wifi that does work is very poor customer service!

  • Pedro_661 Pedro661™ (@Pedro_661) reported from Wednesfield, England

    Yaaaaaay @virginmedia is down again 👏👏 managed to provide a stable service for a week.

  • mrmjprice MJP ☀️ (@mrmjprice) reported from Birmingham, England

    Turns out turning your @virginmedia Hub 4 off and on again resets the 2.4GHz network name.

  • tweet_estaa Adwoa Agyeiwaa (@tweet_estaa) reported from Birmingham, England

    @virginmedia I’ve been having issues with my wifi since I got it last year and now we’ve been talked into getting a “pod” for an extra £5 p/m only for the guy to say it still doesn’t guarantee wifi speed. Whatever you lot are smoking please quit.

  • shannxnj Shannon Johnson (@shannxnj) reported from Birmingham, England

    Tried to submit a complaint form to get in touch as your team have been so slow in responding. How can I get this resolved? @virginmedia

  • chadlymasterson Chad Masters (@chadlymasterson) reported from Birmingham, England

    @virginmedia @m1kewh1te83 Well you see i have asked multiple times for a replacement HUB and told i was not allowed a HUB 4 unless i bought your 1Gbps service. Now why would i buy that if your current services are down regularly and wont replace my hub? Twice in the same week it has been down!!

  • Dannuccino Dan (@Dannuccino) reported from West Bromwich, England

    I've never had a more frustrating ISP than @virginmedia support lines provide no help and we're stuck in a loop of disconnects whilst being told nothing is wrong.

  • JohnBroadbent3 JohnB (@JohnBroadbent3) reported from Birmingham, England

    @virginmedia @vmbusiness What's the betting VM blame covid for pathetic support

  • SwannTara Tara-Louise Swann (@SwannTara) reported from Birmingham, England

    @virginmedia for 3 days now after 9pm internet keeps dropping, keep having to reset the hub 4 in the last hour it has occurred 4 times, run tests no issues in the area apparently yet on local fb group loads of people having same issue in B24 Birmingham !

  • mrmjprice MJP ☀️ (@mrmjprice) reported from Birmingham, England

    @deepblue1990 @virginmedia Power users are utter bastards to provide support for tbf

  • EvanD Evan Davis (@EvanD) reported from Birmingham, England

    @ThreeUKSupport hi. My mobile number starts with 07305. It originally was issued by @virginmedia. I’ve had some companies try to call me (including the landline where I work) saying calls to this number can’t be connected or the number isn’t available. Is there an easy fix?

  • TimEvans1503 Tim Evans (@TimEvans1503) reported from Birmingham, England

    @virginmedia Would it be ok to not just send me the same message each time but tell me how you’re going to make sure the service what it should be? Both my wife and my work is utterly dependent on good internet access

  • tweet_estaa Adwoa Agyeiwaa (@tweet_estaa) reported from Birmingham, England

    @virginmedia If these pods don’t work, I’ll back with more reasons for why people should avoid using your rubbish service. It’s pathetic really that I have to come on Twitter to do this for you to be bothered just because of reputation. Disgraceful

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • cryptOOsmart Paul Cooper (@cryptOOsmart) reported

    @virginmedia Outage on 16th Nov, No WiFi, limited tv, been in touch with and keep the date. Post Code CR4. If you want account number? Tell me how to get it to you and aren’t the only ones. I don’t want any waffle just action.

  • TheAbyPhilip Aby Philip (@TheAbyPhilip) reported

    @virginmedia Yes, some are asking for a disconnection fee without even knowing the fact that I don't have a service active at all while some are just transferring me to different departments. Please help!

  • jakeleopold Jake March-Jones (@jakeleopold) reported

    @netflix @virginmedia sort the Netflix app pit on the virgin box guys... So sluggish and slow. Controls never work so you gotta exit and reopen

  • estherbeadle Esther Beadle (@estherbeadle) reported

    @BobbyPratapMH @virginmedia I’ll bet you do. Their automated billing system is clearly ridiculous, the infuriating circular phone menus, the general attitude… not ONE but of sympathy, sense or goodwill. It’s a shocking way to treat people. I’m sorry your wife has endured similar.

  • BedBoy94 BadBoy (@BedBoy94) reported

    @virginmedia Internet connection still not working... 0.90mbps.. Around 2 weeks like this..

  • mannsg stuart mann (@mannsg) reported

    @virginmedia Do u know if the KT4 issue got fixed ?

  • JimmyTheBus James Bussell (@JimmyTheBus) reported

    @virginmedia @virginhelp been unable to access content from home button like on demand and recordings on TV for 48 hours, error message says trying to fix the problem. Any estimate please? Cheers.

  • verysleepytbh ✨s✨ (@verysleepytbh) reported

    @Remzy11_ @virginmedia virginmedia needs to do something about their internet for real, it’s gotten so bad and unusable

  • magicfauvrelle David Fauvrelle (@magicfauvrelle) reported

    @virginmedia Just spoke to field manager. Complete Shambles your end. Booked an appointment with no engineer assigned by third party contractor.. @virginmedia customer service is a joke, wasted my time. Someone coming on Sat. Had enough of this.

  • ThisJavier Javier Jarquin (@ThisJavier) reported

    @virginmedia I did both. Tried. Same. Then I did a power off of the hub for a minute, turned on. Left it. Orange light still but seems to be working now. On my phone at least. Will try connecting other devices and see how we go. Cheers for the help