Virgin Media Outage Report in Dudley, England
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The latest reports from users having issues in Dudley come from postal codes DY1 and DY2 .
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
Problems in the last 24 hours in Dudley, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Dudley, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
- Internet (56%)
- Wi-fi (21%)
- Total Blackout (10%)
- TV (8%)
- E-mail (4%)
- Phone (2%)
Live Outage Map Near Dudley, England
The most recent Virgin Media outage reports came from the following cities: Birmingham, Oldbury, Walsall, Wolverhampton, West Bromwich, Dudley, Wednesbury, Bilston, Smethwick, Willenhall, Rowley Regis, Halesowen, Stourbridge, Sutton Coldfield, and Brierley Hill.
| City | Problem Type | Report Time |
|---|---|---|
 Birmingham
|
Internet | 12 hours ago |
|
Birmingham
|
Internet | 12 hours ago |
|
Birmingham
|
Wi-fi | 14 hours ago |
|
Oldbury
|
Total Blackout | 16 hours ago |
|
Birmingham
|
Internet | 1 day ago |
|
Oldbury
|
Internet | 1 day ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Dudley, England
Latest outage, problems and issue reports in Dudley and nearby locations:
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Dicky Dodd (@DickyDodd) reported from Trysull, England@virginmedia media retentions and I got cut off and no call back. Ambismal customer service.
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sammy♥ (@SammyLouisee_) reported from Wolverhampton, EnglandSo after having problems with @virginmedia mobile decided to join @ThreeUK let’s hope this is a better network 🙌🏻
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AMBITIOUS 🎶🎸🔊 (@AmbitiousMusic) reported from Birmingham, England@virginmedia Your service has been shit for years. Need a change
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Dicky Dodd (@DickyDodd) reported from Wolverhampton, England@virginmedia You seem to find it very easy to let go a loyal customer of 23 years. You won't be that sad.
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Dicky Dodd (@DickyDodd) reported from Wolverhampton, EnglandNow holding for 20 minutes @virginmedia Customer retention department obviously trying a different tactic to keep me as a customer I've been with this company since 1997 and this how I have to be treated.
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Nathan Lloyd (@Wolvesblogger) reported from Wolverhampton, England@virginmedia Cheers for the top. Yes, tv & broadband services issues with an estimated fix time of 23:55. I may have to crack open the Scrabble & the candles. Now I know how people felt in the black outs during the war!
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Darran Attwell (@DarranAttwell) reported from Dudley, England@virginmedia can someone help me with a bill... I’ve been charged twice for the same bill both times overcharged. And I’m struggling over the phone.. can someone please DM me please
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Bill Bishop (@ArcanumDesign) reported from Halesowen, England@virginmedia Tom, I already have, and they refused to match the same cost when the introductory offer finishes. You are still over charging me £125 p.a. for being an existing customer. Please have a UK customer manager contact me
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Mike Hamer (@Plumberguyuk) reported from Birmingham, EnglandVirgin Media should be reported to the advertising standards, for lies, what a total load of crap, try getting your customer service telling the truth for a start .
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Nathan Lloyd (@Wolvesblogger) reported from Wolverhampton, England@virginmedia Intermittent problem. It’s back on & then it’s gone again. Very frustrating.
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Andrew Anthony (@andrewanthony83) reported from Codsall, England@SuperfastStaffs please let @virginmedia lay their cables in #Bilbrook and #Codsall we need proper #fibre broadband. We are being left behind with the copper solution that @WeAreOpenreach leave us with and it’s getting worse! @south_staffs @GavinWilliamson @StaffordshireCC
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Howard Martin (@HJMKent) reported from Kidderminster, England@virginmedia Yes but I just tells me there are no problems. It did the same thing a few weeks ago but stopped when I held wifi button down - it's now constantly flashing & that wont stop it & web site says in normal operating all green lights should be off.
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Terry Sankey (@terrysankey) reported from Wolverhampton, England@SimonADouglas @virginmedia We have the occasional internet problem but since the last announced 'update' the hub seems to be resetting itself. Doesn't matter to the 'wired' machines but obviously disconnects the WiFi! Irritating as the restart times are long and inputting the names/password is a pain 🙄
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Dicky Dodd (@DickyDodd) reported from Wolverhampton, EnglandSo I've been on hold to @virginmedia Customer retentions for 17 minutes... Unreal.
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Samantha (@Sammykins9486) reported from Birmingham, England@virginmedia It’s media. I have sent off the details to change account holder name and heard nothing back it has been over 2 weeks, can’t get anywhere when i contact your call centre. I need a change to our services and need support with this
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tom reed (@tomstrumreed) reported from West Bromwich, England@virginmedia There's nothing there relating to broadband issues.
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AMBITIOUS 🎶🎸🔊 (@AmbitiousMusic) reported from Birmingham, EnglandOk so the @EE connection on my phone is far superior then my home @virginmedia WiFi. May switch. #virgin is crap!! 🖕🏽
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W. J. Thirsk-Gaskill (@wthirskgaskill) reported from Birmingham, England@virginmedia Please concentrate on getting up the noses of broadband customers, and stop running shit trains, and suing the NHS for money that was never yours in the first place.
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Simon Pugh (@simonpunch) reported from Wolverhampton, England@virginmedia just had the call ended by your overseas call centre not the greatest service in the world!!
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Georgie Colley (@GeorgieMaley) reported from Kidderminster, EnglandWhy can’t media providers just get into the 21st century and make it easier for households, by having contracts based on a joint accounts. That way, both home owners can call up about any problems! Data protection my arse @virginmedia @SkyUK
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Dinsey (@OfficialDinsey) reported@JamesLu7980808 @virginmedia Oh no no no. What you do here is you go all the way through to cancel and enter your 30 days notice, knocking back all offers. Then wait til the retentions team call you with something far better.
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Peter D-D (@pdonduncan) reported@virginmedia Apparently the Resolution team tried to phone me on the landlines to tell me that there isn't a loss of service but say I didn't answer. Well of course of course I didn't answer because there is a total loss of service! Oh the irony!
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BlissSemplis (@BlissSemplis) reported@virginmedia Landline down in HA5, no dial-tone, attempts to call the no. give an "invalid number" message. I logged a fault and engineer booked Just had a msg saying the engineer's cancelled, it's an area fault Status check on VM website says no problems. Is there an area fault?
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Peter D-D (@pdonduncan) reported@virginmedia I have phoned the helpline again but can't get to speak to the Resolution team. They are still in hiding. My complaint has been escalted to Offcom. I find it incredible that VM won't even acknowledge a loss of service for period of 4 months.
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Tony Swanson (@Donswanny) reported@JamesLu7980808 @virginmedia Sky is better, Virgin are just bandits living off their cable speed, customer service is brutal If you need the speed, look at Shell or BT who have high speed fibre and some good deals
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GeekMeetsWorld🏳️🌈 (@GeekMeetsWorld) reported@virginmedia Are there broadband issues in b14? People on phone say there is, but your service check says there isn’t?
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Anne Poole (@AnnePoo02629578) reported@virginmedia you have left an elderly relative (mid-nineties) of mine without a telephone since November 19th last year. All over the festive period! They rely on their phone line for an emergency alarm too. You are despicable.
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fiona hinchcliffe (@hinch71) reported@virginmedia We have no service, no internet or tv!
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🍥 (@LenFPS) reportedSwear I’m always here atleast once a week going on about Virgin Media being one of the if not the worst internet provider around. Casually on 600mbps download whilst genuinely getting 0.04 upload. Moving out soon, get me off this absolutely ********* of a provider.
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NikB (@NikB39792668) reported@virginmedia what's happening? I've had not Broadband, TV or Phone since yesterday. You app just keeps saying "we're investigating an issue in your area" and the estimated time constantly changing. Now saying 9am tomorrow. Ridiculous service.