Virgin Media

Virgin Media Outage Report in Dudley, England

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The latest reports from users having issues in Dudley come from postal codes DY1.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Dudley, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Dudley and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Dudley, England 12/06/2025 15:50

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (60%)

    Internet (60%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (12%)

    Total Blackout (12%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Dudley, England

The most recent Virgin Media outage reports came from the following cities: Solihull, West Bromwich, Birmingham, Oldbury, Sutton Coldfield, Wolverhampton, Walsall, Brierley Hill, Wednesbury, Willenhall, Dudley, Kingswinford, Redditch, Smethwick and Kidderminster.

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City Problem Type Report Time
United KingdomSolihull TV
United KingdomWest Bromwich Internet
United KingdomBirmingham Internet
United KingdomBirmingham Internet
United KingdomBirmingham Internet
United KingdomBirmingham Internet

Community Discussion

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Virgin Media Issues Reports Near Dudley, England

Latest outage, problems and issue reports in Dudley and nearby locations:

  • Markycot Mark Cottrill (@Markycot) reported from Solihull, England

    @virginmedia Absolutely atrocious customer service! Waited for my Hub 4 to arrive as we are now paying for highest broadband, it arrives and has wrong power cable inside, phoned to sort, on hold for 20 mins then speak to someone who has IT issues and has put us on 40 mins hold!

  • adam_jordan112 Adam (@adam_jordan112) reported from Birmingham, England

    @virginmedia has your mobile online order website gone down? It keeps telling me to message or ring to order?

  • mercede72928186 Mercedes Hodson 👷🏻‍♂️💁🏼‍♀️ (@mercede72928186) reported from Wednesfield, England

    @Carol74438555 I was having issues with Virgin media too but they are sending me an updated box out so hopefully it will be ok then

  • stumccullagh Stuart McCullagh (@stumccullagh) reported from Solihull, England

    @virginmedia how the hell do I get an email from your company trying to reset a password on the app? All i want (for the last year) is working wifi engineer out last monday said i need a booster no help on phone or app or this absolutely shocking!

  • benavfcfranklin Ben Franklin. (@benavfcfranklin) reported from Dudley, England

    @virginmedia You can stick that. I suggest you fix the connection I’ve been having for weeks now, I can’t even load anything on my phone in the rook directly below. Before you ask I’ve done all the tests too then never heard back from you.

  • adam_jordan112 Adam (@adam_jordan112) reported from Birmingham, England

    @virginmedia I’m absolutely disgusted with the mobile messaging chat. I have been trying since 11:30am to speak to an advisor and still not getting anywhere. I’d now like to cancel my new order as I am disgusted with the customer service for a new mobile customer!!!

  • byronparsons05 byron parsons (@byronparsons05) reported from Solihull, England

    @virginmedia can you help! Or be the useless internet provider you have been for ages!!!!!! No ******* internet is 12!!!!!! ******* joke

  • Markycot Mark Cottrill (@Markycot) reported from Solihull, England

    I can’t get because Hub 3 doesn’t support it, poor quality control, worse customer service @virginmedia I want it sorted today!!

  • Karlos26899 Karl Hall (@Karlos26899) reported from Birmingham, England

    @virginmedia 30 day notice submitted and a very disappointed now to be ex-customer!!

  • Markycot Mark Cottrill (@Markycot) reported from Solihull, England

    @virginmedia Just phoned, spent 35 minutes on hold, call answered, questions asked, checks being carried out.......... Phone gets put down!!! Do you expect me to call again for the same atrocious service?? @virginmedia @BBCWatchdog

  • benavfcfranklin Ben Franklin. (@benavfcfranklin) reported from Dudley, England

    @LDTomo @virginmedia 3 times I’ve contacted them now & they’ve done **** all about it. Want £100+ to move a router as well the jokers.

  • bicovico victoria nicholson (@bicovico) reported from Solihull, England

    @virginmedia shocking service again today

  • adiDev0 adi (@adiDev0) reported from West Bromwich, England

    @virginmedia and the broadband has gone down again. Every day around midday. Phone app has problems reaching servers, web service status says my broadband is good. Router flashing or sorts of green lights.

  • AndyTDEJ Andy H (@AndyTDEJ) reported from Dudley, England

    I think @virginmedia are attempting to outdo @TUIUK for the worst customer services . I’ve spent 45 mins on hold so far waiting to speak to a human . Doesn’t beat 3 and half hours trying Tui but bless Virgin they’re trying. Just appalling 👍

  • benavfcfranklin Ben Franklin. (@benavfcfranklin) reported from Dudley, England

    @virginmedia my WiFi is running at 3.4 download speed. This is the 3rd time I’ve contacted and done tests and still no fix has been made.

  • ninsull Nickins (@ninsull) reported from Solihull, England

    @virginmedia how can you spend nearly an hour on two phones to report a problem with no one picking up. Yet ask me if il refer you. @next stop I’m cancelling my contract.

  • mercede72928186 Mercedes Hodson 👷🏻‍♂️💁🏼‍♀️ (@mercede72928186) reported from Wednesfield, England

    @virginmedia Iv been having issues with my internet connection I believe I need a new box Iv had this box now for some years is there a number I can ring to get this sorted. Thank you.

  • Markycot Mark Cottrill (@Markycot) reported from Solihull, England

    And now you have been offline for over half a day with your website still saying there is no known issue?! I want to make an official complaint to both @virginmedia and @Ofcom , Your service is appalling and your customer service even worse.

  • benavfcfranklin Ben Franklin. (@benavfcfranklin) reported from Dudley, England

    @LDTomo @virginmedia **** that they ain’t having more money off me when their speeds should be much better. It’s never been this bad so there’s an issue somewhere.

  • byronparsons05 byron parsons (@byronparsons05) reported from Solihull, England

    @virginmedia is there any issues with internet today? It’s been down for three hours now

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • taands Taands🌿 (@taands) reported

    @virginmedia don’t ever use this mobile provider, worst reception and terrible customer service.

  • ediz1975 Ediz (@ediz1975) reported

    @virginmedia Not at all... just the WiFi range is terrible.... beyond 3 meters it does not work .... each time I call I get cut off with no call back

  • ediz1975 Ediz (@ediz1975) reported

    @virginmedia My new hub is terrible... WiFi not picking up more than 3 meters away... struggling to work from home.. been like this since u sent me new WiFi hub 4

  • mark_mclaughlin Mark McLaughlin (@mark_mclaughlin) reported

    @karriegillett @virginmedia I gave up on Virgin Media 15 years ago when they tried to tell me I was tied to an 18 month contract because I *didn’t* sign a contract sent in the post saying I would be tied for 18 months if I didn’t sign the contract Never had any problems with BT, Sky or now Hyperoptic

  • Mc_P1980 Serena McPherson (@Mc_P1980) reported

    @virginmedia I managed to speak to someone after a 45 minute wait and have an engineer coming on Tuesday but I cannot work until then. I can’t understand why my router has suddenly lost signal. I have a flashing green light and steady green WiFi symbol. All the cables are tightly fastened.

  • JoJagiello Joanna Jagiello (@JoJagiello) reported

    If you are for any insane reason considering moving to @virginmedia dont. People moan about bad customer services but Virgin is on another level! Disregard for its paying customers while operating its sales lines swamlessly. Don't get me started on the indifferent social team.

  • riddelljb Big Papa (@riddelljb) reported

    Top service @virginmedia selling my 80+ YO grandparents the most expensive package available when they asked for just TV. Tried to cancel & they’ve instead called my gran confusing her into a new contract. Would recommend for those who enjoy taking advantage of the elderly 👍

  • lionsnut peter black (@lionsnut) reported

    @virginmedia are you guys closed on sundays for customer support?. Our broadband has gone down and we have no one to contact?

  • HiMartinHere Martin (@HiMartinHere) reported

    @virginmedia Hi I’ve been on hold to you for an hour because YOUR service status says broadband is fine in my area, but mine isn’t working at all. Can you process a refund for the cost of the call. 25p per minute and no answer. No internet.

  • miss_vic81 miss_vic81 (@miss_vic81) reported

    @virginmedia Yes...and the connect app has never worked so can’t work out what the problem is via the app