Virgin Media

Virgin Media Outage Report in Dudley, England

Some problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

The latest reports from users having issues in Dudley come from postal codes DY2.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Dudley, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Dudley and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Dudley, England 03/10/2026 11:35

March 10: Problems at Virgin Media

Virgin Media is having issues since 09:40 AM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (57%)

    Internet (57%)

  2. Wi-fi (21%)

    Wi-fi (21%)

  3. Total Blackout (10%)

    Total Blackout (10%)

  4. TV (7%)

    TV (7%)

  5. E-mail (3%)

    E-mail (3%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Dudley, England

The most recent Virgin Media outage reports came from the following cities: Smethwick, Birmingham, Oldbury, Wolverhampton, West Bromwich, Redditch, Walsall, Willenhall, Solihull, Rowley Regis, Halesowen, Stourbridge, Sutton Coldfield, Dudley and Brierley Hill.

Loading map, please wait...
City Problem Type Report Time
United KingdomSmethwick Internet
United KingdomBirmingham Wi-fi
United KingdomBirmingham Internet
United KingdomBirmingham Wi-fi
United KingdomOldbury Internet
United KingdomBirmingham Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Dudley, England

Latest outage, problems and issue reports in Dudley and nearby locations:

  • brettellis1982 Brett Ellis (@brettellis1982) reported from Birmingham, England

    @virginmedia have the virgin connect app.... however it will not let me sign in. Have changed password etc and it still says ‘wrong username or password’. Driving me mad!

  • SunnyBTC ..."Then They Fight You"... (@SunnyBTC) reported from Birmingham, England

    Anyone else been having internet connectivity issues all day? I'm with virgin media

  • stumccullagh Stuart McCullagh (@stumccullagh) reported from Solihull, England

    @virginmedia Had probs for 8 weeks trying to get engineer out! Still taking £96 a month though Poor internet speed Wifi isn't working Spent 3hrs on phone Sat Currently on hold (3rd time today) cut off twice! On demand stopped working

  • MeganAimee12 Meganaimee (@MeganAimee12) reported from Birmingham, England

    @virginmedia Would be helpful if someone replied or answered the phone! I’ve been trying to contact all day from 9am I have no internet in my house and only channel 4 is working! Can somebody contact me instead of is having to contact you and not getting through or the phone put down on us!!!

  • JWRogers82 James Rogers (@JWRogers82) reported from Perton, England

    @virginmedia trying to get in contact with customer service about renewing my account

  • MartinClarke165 Martin Clarke (@MartinClarke165) reported from Birmingham, England

    @virginmedia Nothing reported. I have a hub 4 your msg says can’t run test on this hub. My service goes down EVERY DAY. I’m fed up with Virgin. Take my money and offer rubbish device.

  • sair74 sarah allen (@sair74) reported from Redditch, England

    @virginmedia Hi there, I have just dialled 150 but it’s constantly engaged. My grandad is having problems with his tv and I need to get it sorted. A technician came 2 weeks ago but it’s gone back to the original problem, how can I contact you regarding this???

  • amy_brunny Amy (@amy_brunny) reported from Birmingham, England

    @virginmedia your mobile customer service is ****!

  • mark_xc Mark Baldwin (@mark_xc) reported from Solihull, England

    @virginmedia your service is worse than ever, no wifi for a week and all you keep saying is it is very complicated and your engineers are trying to fix it

  • MartinClarke165 Martin Clarke (@MartinClarke165) reported from Birmingham, England

    @virginmedia EVERY DAY my wifi drops. Morning and again in afternoon. My son is online with his teacher and my wife is online on calls. Thanks for the letter of price increase for rubbish service! SORT THIS OUT!#poorcustomerservice #virginmediadown #TeachingOnline

  • leerusson86 Lee (@leerusson86) reported from West Bromwich, England

    @Lindyloo1971 @virginmedia And when u try to call customer services to discuss the rise in bill price Ur on hold for over an hour and still no joy

  • mark_xc Mark Baldwin (@mark_xc) reported from Solihull, England

    @virginmedia It says no known issues but there is one as it is exactly the same problem we have had for a week. We were promised it would be fixed by 09:00 today

  • brettellis1982 Brett Ellis (@brettellis1982) reported from Birmingham, England

    @virginmedia I am signed in on the web and on my virgin app. Will not let me sign in to the connect app

  • GriffPlays Griff (@GriffPlays) reported from Birmingham, England

    Streams delayed due to @virginmedia being absolute dog ****.

  • mark_xc Mark Baldwin (@mark_xc) reported from Solihull, England

    @virginmedia Promised this would be fixed by 09:00 but it is still broken. Been over a week now.

  • MartinClarke165 Martin Clarke (@MartinClarke165) reported from Birmingham, England

    @virginmedia The text the number you provided has just put me in a loop of BOT replies and still no help from a real person Rubbish #poorcustomerservice #broadband #virginmediadown

  • tomexh1 Tomexh (@tomexh1) reported from Birmingham, England

    @bt_uk worst mistake I made and I am locked in for 2 years, there is no doubt Virginmedia can not be beaten in Birmingham, please let me go back

  • stumccullagh Stuart McCullagh (@stumccullagh) reported from Solihull, England

    Had poor internet for months cut off 90% of the time on hold for hours now a 8.5% price increase @virginmedia

  • RichieZuLuBatch Richie 11 Batch (@RichieZuLuBatch) reported from Birmingham, England

    @JasonLanns @virginmedia That’s wat I’m doing moving it I pay for a service u goto sort it Reiss laptop cutting off

  • Wolvostu Stu Parry (@Wolvostu) reported from Dudley, England

    @virginmedia absolutely awful customer service,no internet since Wed,promised by an engineer a new router would be delivered today,rang again this morning given a tracking num for Yodel,rang yodel they know nothing,spoke again to a Virgin assistant,absolutely no empathy even

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • jilladelus1 jill adelus (@jilladelus1) reported

    @virginmedia Escalation to communicate with MANAGER BS* or ONLY manager can 'activate' 'compensate' when need arises BS *BARRIERS UP. @virginmedia by deceit2gain 2MY material*emotional*disadvantage by tried *tested* *tactical internal fraud DEFAULTED a 'DEBT' WITHOUT telling me wtf & WHY😡

  • salman_ghani Salman Ghani (@salman_ghani) reported

    @virginmedia Hi @virginmedia, still no update on the outside work. This is how you treat new customers?

  • Paul_BSAFC1 Paul Brown (@Paul_BSAFC1) reported

    Idiots from #virginmedia causing chaos in East Boldon. Parking lorries anywhere, crap patch up work making streets look naff and scraped my alloys when lorry parked across two lanes. Get a grip. Virgin gets bugger all from me.

  • nongrockle Trevor Whiteman (@nongrockle) reported from Bristol, England

    @JuanaWhiteman @virginmedia Zero customer service

  • deejj_p DJ (@deejj_p) reported

    Therefore not only do you provide terrible internet service you can't even correctly reflect your status on the virgin media status page. I don't see why we should be paying £50+ for terrible internet service.

  • deejj_p DJ (@deejj_p) reported

    @virginmedia - I've been in contact with your team on multiple occasions today about experiencing extremely terrible internet connection. You've cost me several hours of lost time. I've now been told that I have a case that may take up to 30 days to resolve.

  • BoroChris Chris C (@BoroChris) reported

    @virginmedia That is not quite correct as they do change, though rarely. They have a long lease. I am trying to overcome a security issue on your router so this needs to happen. Been on the phone with your help desk across 5 departments so far and they do not seem to understand the issue

  • vegansmurf vegansmurf (@vegansmurf) reported

    @virginmedia Thanks. I’ve been asking your customer service team to confirm by email for over a week. They initially told me to block it as phishing email. Suspected this was not the case

  • jilladelus1 jill adelus (@jilladelus1) reported

    @virginmedia But lets add MORE insult & injury to Jill. What do i do after getting this phone call which proceeded to BULLY me (& bribe me to drop my complaint) I give him my gmail. My friend came over a few dys ago asked me how virgin court case was going.apparently they sent me Emails..

  • ryanwason4 ryan wason (@ryanwason4) reported

    @virginmedia 27th of April like it says there. What's the technical issue?