Virgin Media Outage Report in Dudley, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Dudley, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Dudley and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Dudley, England
The most recent Virgin Media outage reports came from the following cities: Birmingham, Solihull, Oldbury, Walsall, Redditch, West Bromwich, Sutton Coldfield, Wolverhampton, Brierley Hill, Wednesbury, Willenhall, Dudley, Kingswinford, Smethwick and Kidderminster.
| City | Problem Type | Report Time |
|---|---|---|
 Birmingham |
Wi-fi | |
| Birmingham |
Internet | |
| Birmingham |
Internet | |
| Birmingham |
Internet | |
| Birmingham |
Internet | |
| Birmingham |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Dudley, England
Latest outage, problems and issue reports in Dudley and nearby locations:
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Mat Burling
(@all_day_) reported
from
Birmingham, England
@virginmedia No there isn’t and the only issue is with audio description, it’s driving me mad. I’ve switched it off but it makes no difference.
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Stuart McCullagh
(@stumccullagh) reported
from
Solihull, England
@virginmedia internet down yet again ..... McDonalds carpark to get their WiFi just for a Zoom call!!!!
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JADE
(@jdbhrrs) reported
from
Birmingham, England
does anybody else have a really bad time with @virginmedia broadband? my bill has gone up a couple of pounds recently but the internet is actually the worst it’s ever been 🥴
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Judy Lee
(@DorisLee1966) reported
from
Dudley, England
@virginmedia I’ve called and called l’ve used the chat line numerous times. A agent opened a complaint in early feb l received a letter saying all sorted when it wasn’t there are 2 complaints outstanding and my accounts are still wrong.
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Jack The Biscuit 🏴
(@JtheB_DKP) reported
from
Birmingham, England
@virginmedia • 3 times I’ve been cut off this morning while trying to sort out my bill. Could someone please help?
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Jean Thierry 💙
(@MutliRaceMan) reported
from
Birmingham, England
@davesumnersmith @virginmedia I have realised that talking to Twitter teams is of limited value. The responses are scripted and when they’re painted into a corner, they just stop responding. Customer Service has become a contradiction in terms. My daughter has had similar experiences with Virgin Media.
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rayofsunshine 💙
(@lestatsmum) reported
from
Halesowen, England
@virginmedia do you have a number or email so I cancel mobile insurance?
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Dan Harris
(@dan04harris) reported
from
Walsall Wood, England
Hey @virginmedia what the hell is going on with your service? It’s simply unacceptable! I work from home and need the internet to do my job! When is the service going to be working? @Ofcom
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Chloe
(@ChloeHolland_ox) reported
from
Aldridge, England
Sick of having issues with my Wi-Fi!! At least a couple times a day the router starts flashing and won’t connect anyone in my house to it! Internet speeds are slow all the time 😡 @virginmedia sort it out
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Craig Brown
(@CraigBrownGolf) reported
from
Dudley, England
@virginmedia such bad service from day one, nothing but problems and frustrations, an active complaint now been running for all of 2021 and so far I’ve received no contact, I have called in at least 6 times each time I get promised it will be sorted but still waiting? Shocking!!
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Jean Thierry 💙
(@MutliRaceMan) reported
from
Birmingham, England
@virginmedia It was a five minute fix, but she lost one month of TV access as a result. She’s a nurse so arranging a daytime appointment took a while because of her work patterns. It’s her first home of her own and I felt she had been treated in a less than respectable manner.
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Dr Ioannis Azoidis
(@azoidismd) reported
from
Birmingham, England
@virginmedia Yes, everyone is sorry and everyone understands but no one wants to help. I still haven’t cancelled and you ask me to pay early cancellation fees after raising the prices. If not talking about the current contract I stayed a customer for almost 4 years even with the abuse I got.
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neil fleming
(@ThatNeilFleming) reported
from
Wolverhampton, England
@virginmedia That might require quite an extensive overall of your infrastructure and servers however you could maybe start by answering the telephone - you are a telecoms company. Or does customer service fly out the window once the direct debits are set up?
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Jean Thierry 💙
(@MutliRaceMan) reported
from
Birmingham, England
@virginmedia My daughter had to make 2 phone calls to your customer service department to resolve a problem with her new TV box in November last year. She was almost 2 hours on the phone & then an engineer visit solved the problem. Engineer admitted the setup instructions were at fault.
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chris dagnall
(@DagnallChris) reported
from
Birmingham, England
@virginmedia my wifi is constantly going down, it's happened 4 times today, so frustration. Why do I pay £74 pound a month for this service!? Really thinking of switching to @SkyUK
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Judy Lee
(@DorisLee1966) reported
from
Dudley, England
@virginmedia The first agent was so rude the second very helpful said she hoped she had sorted the dates of my contract and the bill. But as yet the bill for March hasn’t changed l have no idea what is happening with the complaints. I’m so worn down by it all.
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James Rogers
(@JWRogers82) reported
from
Perton, England
@virginmedia by sport one channel not working I’ve rebooted the box and still not getting any signal but all the other by channels are working what’s going on 🤬🤬
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DOM PRIEST
(@Dom_Priest94) reported
from
Dudley, England
@virginmedia chronic customer service !
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Alex Bann
(@alex_bann) reported
from
Birmingham, England
@virginmedia Can anyone help please? New V6 box has been broken for about a month and have tried to call to get fixed/replaced but to no avail.
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David Byrne
(@dbyrne2112) reported
from
Birmingham, England
@virginmedia The issue is happening on the app so it looks like it’s duplicated the laptop using chrome 4 times. 3 of those need removing which I can’t do
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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John Al-Kenn
(@jaykay_doha) reported
@virginmedia I’ve had intermittent connection and slow speeds since start of January. Nothing been fixed and no notification of outages. Customer service non existent and no response to my complaint. *Not* reliable at all.
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K
(@Anxiousk81) reported
@virginmedia When I try to reset the password I get a page saying you’re working on that part of the website. The connections are intermittent and in two bedrooms there is no signal, yes I have tried using the app to scan the room and today I can’t sign into it
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Catriona Macpherson
(@CatMacpherson) reported
@virginmedia We were told on Monday it was sorted. It’s not sorted. We emailed the team on Monday. We need to speak to someone on the phone from credit file amendments. You’re in the news today for this exact problem!!!
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Claire Jennings
(@ClaireJen79) reported
@virginmedia Omg I'm on a never ending circuit I've done this they are not intrested. I keep proving my wifi from router is rubbish and the buck stops everytime with me! And u see why were all angry at virgin.
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House of Charles
(@Houseof_Charles) reported
@virginmedia If you read all of my messages. You will see you just keep asking and I'm answering the time questions over and over again. And no one is doing anything yo rectify the problem. I've been a customers over 20 year's. As I said 6 months paying for a service I can't use. Legal now
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bluesoftiemintz
(@Bluesoftiemintz) reported
@virginmedia are you down completely? I have no phone, broadband or TV. Your service check page is unavailable too
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Gary Squires
(@grs1967) reported
@virginmedia my WiFi is down in TF10 postcode. Any ETA on a fix?
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Jon Cox
(@iJonCox) reported
@virginmedia your service page is down so I can’t check if there are problems in my area. Are you aware of any internet outages in the TF4 area of Telford before i spend the next few hours of my life trying to speak to customer services
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House of Charles
(@Houseof_Charles) reported
@virginmedia @MartinSLewis After 6 months. No one can say o haven't been patient. 6 months of me paying £80 per month, for a service I can't use. Time for legal route now
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Jason Brown
(@Jay_McB) reported
@virginmedia Thank you for coming back, I have 2 X Pixel 4a one with a VM SIM & the other with SIM from 3. The 3 network support WiFi calling on the 4a but VM SIM doesn't. When will I get access to WiFi calling on this phone. Thanks