Virgin Media Outage Report in Dudley, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Dudley come from postal codes DY1 and DY2.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Dudley, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Dudley and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
July 21: Problems at Virgin Media
Virgin Media is having issues since 10:20 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (54%)
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Wi-fi (16%)
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Total Blackout (15%)
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E-mail (7%)
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TV (6%)
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Phone (2%)
Live Outage Map Near Dudley, England
The most recent Virgin Media outage reports came from the following cities: Birmingham, Solihull, Wolverhampton, Brierley Hill, Stourbridge, Oldbury, Walsall, West Bromwich, Dudley, Smethwick, Ryton, Sutton Coldfield, Cradley Heath, Kidderminster and Redditch.
| City | Problem Type | Report Time |
|---|---|---|
 Birmingham |
TV | |
| Solihull |
Internet | |
| Birmingham |
||
| Birmingham |
||
| Birmingham |
Total Blackout | |
| Birmingham |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Dudley, England
Latest outage, problems and issue reports in Dudley and nearby locations:
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Susan Johnson
(@SusieWJr) reported
from
Himley, England
@virginmedia The status checker says intermittent signal in your area. It's disgusting with how much I pay for broadband.
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Susan Johnson
(@SusieWJr) reported
from
Swindon, England
@virginmedia @ste1984r But YOU say 'intermittent' loss when it isn't. It's FULL loss of service. And to only compensate after 2 days is crazy.
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Susan Johnson
(@SusieWJr) reported
from
Himley, England
@virginmedia @WaynesWorld20_ How many areas have this 'intermittent' loss of service? O have it in DY6 too.
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Jot Shoker
(@jot_shoker) reported
from
West Bromwich, England
I purchased @virginmedia high speed wifi but they are not giving a proper service We are totally frustrated
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Alex
(@laticwolf) reported
from
Bradmore, England
@virginmedia good work 👏🏼 issues with WiFi being down constantly as soon as £7.50 monthly bill increases comes in! Currently on hour 5 of no internet and not due to be fixed before 1am 🙃
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G 🇯🇲
(@ethnicalien) reported
from
Wolverhampton, England
@virginmedia Not at the moment no but it's a common issue👀
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IAACCTV Limited
(@iaacctvuk) reported
from
West Bromwich, England
@virginmedia broadband down again from Virginmedia Common theme these days
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Phil Queenan
(@philq001) reported
from
Birmingham, England
@Ian66232919 @virginmedia @02 have been awful and the reception is non existent, especially any where near Villa Park. May as well not take my phone out.
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Gordé 🦩
(@ReissOmari) reported
from
Birmingham, England
Ended up just reconnecting my TP Link router, it seems the problems were with my Hub 5 because everything seems to be working fine now. Not great @virginmedia
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Scott badham
(@scbadham) reported
from
West Bromwich, England
@virginmedia really disappointed in the service lately all it does is keep dropping. I’ve had no Internet services for the last hour again the fourth time this week and it’s still not working
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Gordé 🦩
(@ReissOmari) reported
from
Birmingham, England
@virginmedia Think we need to call an engineer out anyways, before the outage I was only getting 600mbps max when my package is the 1Gig.
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Gordé 🦩
(@ReissOmari) reported
from
Birmingham, England
And just like that my @virginmedia is off again, no internet whatsoever. Embarrassing service from them, very disappointed and frustrated.
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Andy
(@a_Muss60) reported
from
Swindon, England
@matt_hanson70 @virginmedia Intermittent for 2.5 days, Sunday always v poor the worst is 0.4mbs with a 250mbs supply. VM's script always saying reboot etc.. Funny though following reporting an issue a week ago I suddenly recorded 256mbs for an hour then it slowly drops to normal! First ever hitting supply.
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Ashley Day
(@AshleyDay1971) reported
from
Woodside, England
@virginmedia Internet down again, 3rd day I'm a row. Can't even check status on your website as its not loading properly. When will it be fixed?
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Stuart McCullagh
(@stumccullagh) reported
from
Swindon, England
Any news on outages in B37? Also how do I get compensation for loss of svcs (inc my TV not working properly since September) @virginmedia
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duggystone radio
(@duggystoneradio) reported
from
Swindon, England
Well hope @virginmedia and .#o2 get their act together it’s been shocking this week for robust network Had to kill the show this am could not even do audio stream Shocking we’ve got #duggysfest in may ….
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Simon Neale
(@nealesj) reported
from
Swindon, England
Hey, ‘RP,’ again, @virginmedia is down. The lack of resilience is shocking and embarrassing for a major broadband provider. #VirginMediaDown #VirginMedia
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Yvonne 💙
(@Momrocks50) reported
from
Birmingham, England
Excuse me we pay enough for a "cough" service where is it? #virginmedia
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TheShannimal🔜#i70
(@TheShannimal_) reported
from
Kidderminster, England
@Cplcash @virginmedia Problem is other providers are so slow at installing fibre cables that most have no choice but to go with VM
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Martin Wilkinson
(@MartinWilko) reported
from
Birmingham, England
@pipjcee @virginmedia And not working again in Brum! #VirginMediaoutage
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Charles Roskilly
(@CharlesRoskilly) reported
@b_e_s_s_ @virginmedia It's bizarre that Virgin Media knows there is a similar issue affecting many, many customers but instead of sending clear information to all via email and social media, they are addressing customers individually and giving the impression they are unaware of the issue. Mental.
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Charles Roskilly
(@CharlesRoskilly) reported
@virginmedia @b_e_s_s_ I'm not asking you to resolve the issue. I'm asking: A) You've previously said this is a known issue. What exactly is the problem? B) Has Virgin Media been able to fix the issue for any customers? C) What was the process of fixing the issue? Did the customer call?
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Charles Roskilly
(@CharlesRoskilly) reported
@virginmedia I don't want to waste my time calling if they are not able to fix the problem. A) What is the issue Virgin Media are aware of? B) Have to managed to resolve the issue for any customers) C) If so, how have you resolved it?
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Charles Roskilly
(@CharlesRoskilly) reported
@virginmedia But that isn't the issue. I've verified my account but once verified, I'm just asked to verify again and again. Over and over again. A) What is the issue Virgin Media are aware of? B) Have to managed to resolve the issue for any customers) C) If so, how have you resolved it?
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Charles Roskilly
(@CharlesRoskilly) reported
@virginmedia I don't really understand. You previously said there is a known issue that Virgin Media are working to resolve. How will me calling fix the issue with accessing my account when there is a known issue?
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monica leon15
(@leon15_monica) reported
@virginmedia virgin media you need to sort out your customer service they are absolute incompetent. we was meant to have an engineer to come and install an upgrade and they haven't turned up. We've had issues with customer service since Wednesday last week
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monica leon15
(@leon15_monica) reported
@virginmedia virgin media you need to sort out your customer service they are absolute incompetent. we was meant to have an engineer to come and install an upgrade and they haven't turned up. We've had issues with customer service since Wednesday last week. They giving us different stories.
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monica leon15
(@leon15_monica) reported
@virginmedia virgin media you need to sort out your customer service they are absolute incompetent. we was meant to have an engineer to come and install an upgrade and they haven’t turned up. We’ve had issues with customer service since Wednesday last,
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Charles Roskilly
(@CharlesRoskilly) reported
@virginmedia So are there any instances of customers being able to resolve the issue or should we wait for Virgin Media to resolve the issue at your end?
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Charles Roskilly
(@CharlesRoskilly) reported
@virginmedia This is a problem affecting many customers and has been ongoing for over a week. Virgin Media are aware of the problem so why are they not proactively reaching out to customers and issuing guidance for everyone? This would be better than you social media guys having to help.