Virgin Media

Virgin Media Outage Report in Dudley, England

Some problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

The latest reports from users having issues in Dudley come from postal codes DY1 and DY2.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Dudley, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Dudley and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Dudley, England 03/29/2026 02:30

March 29: Problems at Virgin Media

Virgin Media is having issues since 07:00 AM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (56%)

    Internet (56%)

  2. Wi-fi (21%)

    Wi-fi (21%)

  3. Total Blackout (10%)

    Total Blackout (10%)

  4. TV (7%)

    TV (7%)

  5. E-mail (3%)

    E-mail (3%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Dudley, England

The most recent Virgin Media outage reports came from the following cities: Birmingham, Walsall, Redditch, Oldbury, West Bromwich, Wolverhampton, Dudley, Wednesbury, Bilston, Solihull, Smethwick, Willenhall, Rowley Regis, Halesowen and Stourbridge.

Loading map, please wait...
City Problem Type Report Time
United KingdomBirmingham Wi-fi
United KingdomBirmingham Internet
United KingdomWalsall Internet
United KingdomBirmingham Internet
United KingdomRedditch TV
United KingdomBirmingham E-mail

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Dudley, England

Latest outage, problems and issue reports in Dudley and nearby locations:

  • mercede72928186 Mercedes Hodson 👷🏻‍♂️💁🏼‍♀️ (@mercede72928186) reported from Wednesfield, England

    @Carol74438555 I was having issues with Virgin media too but they are sending me an updated box out so hopefully it will be ok then

  • psicorps2000 David H-T 🏳️‍🌈🇪🇺🇳🇴🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@psicorps2000) reported from Solihull, England

    Anybody in B37 with a @virginmedia box having problems with their boxes rebooting? Ours has done it twice without warning this evening.

  • RoyKyffin Roy Kyffin (@RoyKyffin) reported from Birmingham, England

    @virginmedia why has my mobile signal strength dropped now Virgin Mobile is piggybacking off Vodafone? Used to be full strength when you used EE.

  • Markycot Mark Cottrill (@Markycot) reported from Solihull, England

    @virginmedia Just phoned, spent 35 minutes on hold, call answered, questions asked, checks being carried out.......... Phone gets put down!!! Do you expect me to call again for the same atrocious service?? @virginmedia @BBCWatchdog

  • benavfcfranklin Ben Franklin. (@benavfcfranklin) reported from Dudley, England

    @virginmedia No they asked me to do some checks which I did then never got a response again. This has been going on weeks now.

  • MartinClarke165 Martin Clarke (@MartinClarke165) reported from Birmingham, England

    @virginmedia No service still. Outrageous. No customer support. Online mths all day. Great advert for Virgin. The most reliable broadband provider #poorservice

  • benavfcfranklin Ben Franklin. (@benavfcfranklin) reported from Dudley, England

    @LDTomo @virginmedia **** that they ain’t having more money off me when their speeds should be much better. It’s never been this bad so there’s an issue somewhere.

  • richiebunn Dickie B (@richiebunn) reported from West Bromwich, England

    The award for the worst ever customer service goes to @virginmedia over an hours wait to get through.

  • Markycot Mark Cottrill (@Markycot) reported from Solihull, England

    @virginmedia Absolutely atrocious customer service! Waited for my Hub 4 to arrive as we are now paying for highest broadband, it arrives and has wrong power cable inside, phoned to sort, on hold for 20 mins then speak to someone who has IT issues and has put us on 40 mins hold!

  • benavfcfranklin Ben Franklin. (@benavfcfranklin) reported from Dudley, England

    @virginmedia Yes this was after I reset. I have been trying a hub reset regularly and it doesn’t help. How do I check the package I am on? Im not sure.

  • Markycot Mark Cottrill (@Markycot) reported from Solihull, England

    And now you have been offline for over half a day with your website still saying there is no known issue?! I want to make an official complaint to both @virginmedia and @Ofcom , Your service is appalling and your customer service even worse.

  • Markycot Mark Cottrill (@Markycot) reported from Solihull, England

    I can’t get because Hub 3 doesn’t support it, poor quality control, worse customer service @virginmedia I want it sorted today!!

  • leeharris85 lee harris (@leeharris85) reported from Dudley, England

    @virginmedia customer service as good as ever told I’m being put through to another team.... then cut off

  • ninsull Nickins (@ninsull) reported from Solihull, England

    @virginmedia how can you spend nearly an hour on two phones to report a problem with no one picking up. Yet ask me if il refer you. @next stop I’m cancelling my contract.

  • bicovico victoria nicholson (@bicovico) reported from Solihull, England

    @virginmedia shocking service again today

  • AndyTDEJ Andy H (@AndyTDEJ) reported from Dudley, England

    I think @virginmedia are attempting to outdo @TUIUK for the worst customer services . I’ve spent 45 mins on hold so far waiting to speak to a human . Doesn’t beat 3 and half hours trying Tui but bless Virgin they’re trying. Just appalling 👍

  • adam_jordan112 Adam (@adam_jordan112) reported from Birmingham, England

    @virginmedia has your mobile online order website gone down? It keeps telling me to message or ring to order?

  • benavfcfranklin Ben Franklin. (@benavfcfranklin) reported from Dudley, England

    @virginmedia my WiFi is running at 3.4 download speed. This is the 3rd time I’ve contacted and done tests and still no fix has been made.

  • benavfcfranklin Ben Franklin. (@benavfcfranklin) reported from Dudley, England

    @LDTomo @virginmedia 3 times I’ve contacted them now & they’ve done **** all about it. Want £100+ to move a router as well the jokers.

  • adam_jordan112 Adam (@adam_jordan112) reported from Birmingham, England

    @virginmedia I’m absolutely disgusted with the mobile messaging chat. I have been trying since 11:30am to speak to an advisor and still not getting anywhere. I’d now like to cancel my new order as I am disgusted with the customer service for a new mobile customer!!!

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • b_tabie One2one (@b_tabie) reported

    @virginmedia 2/ I have been told I need another 30days after the day my account was closed before I can have a new customer account, I cannot get my head around this.

  • Anarchist62 Steve May (@Anarchist62) reported

    @virginmedia You think it's that easy? You disconnected it because of my legacy package. Even your call centre lot didn't have a clue what to do. Seriously thinking of changing since O2 got involved because you treat loyal customers like cash cows.

  • mstorey2015 Mark S 121115 🇮🇪🏁😷🇺🇦 (@mstorey2015) reported

    @virginmedia WiFi keeps going down for about 10m then ok

  • jayne81037272 jayne (@jayne81037272) reported

    @virginmedia It is virgins as engineers have confirmed on there 2 visits to me and also reported it . Can you update me asap as I haven’t any internet or phone line and this might be causing the problem and it’s been over on ground since January kids are jumping on it !

  • adg142000 Arunoday Das Gupta (@adg142000) reported

    @virginmedia i am still awaiting my refunds for outstanding credit and equipment return. Can you please help?

  • BeeAnju Bee Anju (@BeeAnju) reported

    @virginmedia Yes there was an issue at the time but right now it doesnt show anything

  • TweetPhillip Phillip Pritchard (@TweetPhillip) reported

    @virginmedia hello, I'm waiting on an email to tell me what I need to send to prove that I'm moving to an address you don't supply and where to send it to. Can you help?

  • mrtonylee Tony Lee (@mrtonylee) reported

    As ever, Hub 3.0 is a piece of ****, @virginmedia. Will be leaving you Monday. Done with this clown car service. Been happening for years now.

  • BenHurst BenHurst (@BenHurst) reported

    . @virginmedia offering me same deal for £26 more - £59 with 'loyal customer' £6 discount. They offer new customers it for £37.99 - hmmm tempting

  • carbon_robert chiari fighter (@carbon_robert) reported

    @virginmedia Treat your existing customers better would be a start