Virgin Media outages and service status in Dudley, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Full Outage Map
- Virgin Media generated 0 outage signals in the last 24 hours around Dudley, including 0 direct reports.
- The most common problems reported in this area mention Internet.
- Internet (100%)
The latest reports from users having issues in Dudley come from postal codes DY1 and DY2 .
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Problems in the last 24 hours in Dudley, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Dudley, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
April 9: Problems at Virgin Media
Virgin Media is having issues since 06:20 AM GMT. Are you also affected? Leave a message in the comments section!
Live Outage Map Near Dudley, England
The most recent Virgin Media outage reports came from the following cities: Birmingham, Oldbury, Smethwick, Wolverhampton, Walsall, West Bromwich, Dudley, Wednesbury, Bilston, Willenhall, Rowley Regis, Halesowen, Stourbridge, and Sutton Coldfield.
| City | Problem Type | Report Time |
|---|---|---|
 Birmingham
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Internet | 11 hours ago |
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Birmingham
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Internet | 13 hours ago |
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Birmingham
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Wi-fi | 14 hours ago |
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Birmingham
|
TV | 18 hours ago |
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Oldbury
|
Internet | 1 day ago |
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Oldbury
|
Wi-fi | 1 day ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Dudley, England
Latest outage, problems and issue reports in Dudley and nearby locations:
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Craig Brown (@CraigBrownGolf) reported from Dudley, England@virginmedia such bad service from day one, nothing but problems and frustrations, an active complaint now been running for all of 2021 and so far I’ve received no contact, I have called in at least 6 times each time I get promised it will be sorted but still waiting? Shocking!!
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JADE (@jdbhrrs) reported from Birmingham, Englanddoes anybody else have a really bad time with @virginmedia broadband? my bill has gone up a couple of pounds recently but the internet is actually the worst it’s ever been 🥴
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Jean Thierry 💙 (@MutliRaceMan) reported from Birmingham, England@virginmedia It was a five minute fix, but she lost one month of TV access as a result. She’s a nurse so arranging a daytime appointment took a while because of her work patterns. It’s her first home of her own and I felt she had been treated in a less than respectable manner.
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Jean Thierry 💙 (@MutliRaceMan) reported from Birmingham, England@virginmedia My daughter had to make 2 phone calls to your customer service department to resolve a problem with her new TV box in November last year. She was almost 2 hours on the phone & then an engineer visit solved the problem. Engineer admitted the setup instructions were at fault.
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Dan Harris (@dan04harris) reported from Walsall Wood, EnglandHey @virginmedia what the hell is going on with your service? It’s simply unacceptable! I work from home and need the internet to do my job! When is the service going to be working? @Ofcom
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James Rogers (@JWRogers82) reported from Perton, England@virginmedia by sport one channel not working I’ve rebooted the box and still not getting any signal but all the other by channels are working what’s going on 🤬🤬
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David Byrne (@dbyrne2112) reported from Birmingham, England@virginmedia The issue is happening on the app so it looks like it’s duplicated the laptop using chrome 4 times. 3 of those need removing which I can’t do
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Jack The Biscuit 🏴 (@JtheB_DKP) reported from Birmingham, England@virginmedia • 3 times I’ve been cut off this morning while trying to sort out my bill. Could someone please help?
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Chloe (@ChloeHolland_ox) reported from Aldridge, EnglandSick of having issues with my Wi-Fi!! At least a couple times a day the router starts flashing and won’t connect anyone in my house to it! Internet speeds are slow all the time 😡 @virginmedia sort it out
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Tahmehtay (@tahmehtay) reported from Birmingham, England@virginmedia is trying to charge me an exit fee of £240 because I am changing address. I would continue with their service, except THEY don't supply the new address. How is this OK? How is such a large company getting away with such a brazen scam. Wow!
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Darren Dunbar (@darrendunbar70) reported from Birmingham, England@coopersalty I strongly suggest you invest in Sky or Virgin media then. Having an old TV with only 5 channels is the problem here!!
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Mat Burling (@all_day_) reported from Birmingham, England@virginmedia No there isn’t and the only issue is with audio description, it’s driving me mad. I’ve switched it off but it makes no difference.
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rayofsunshine 💙 (@lestatsmum) reported from Halesowen, England@virginmedia do you have a number or email so I cancel mobile insurance?
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Alex Bann (@alex_bann) reported from Birmingham, England@virginmedia Can anyone help please? New V6 box has been broken for about a month and have tried to call to get fixed/replaced but to no avail.
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chris dagnall (@DagnallChris) reported from Birmingham, England@virginmedia my wifi is constantly going down, it's happened 4 times today, so frustration. Why do I pay £74 pound a month for this service!? Really thinking of switching to @SkyUK
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Judy Lee (@DorisLee1966) reported from Dudley, England@virginmedia I’ve called and called l’ve used the chat line numerous times. A agent opened a complaint in early feb l received a letter saying all sorted when it wasn’t there are 2 complaints outstanding and my accounts are still wrong.
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Judy Lee (@DorisLee1966) reported from Dudley, England@virginmedia The first agent was so rude the second very helpful said she hoped she had sorted the dates of my contract and the bill. But as yet the bill for March hasn’t changed l have no idea what is happening with the complaints. I’m so worn down by it all.
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neil fleming (@ThatNeilFleming) reported from Wolverhampton, England@virginmedia That might require quite an extensive overall of your infrastructure and servers however you could maybe start by answering the telephone - you are a telecoms company. Or does customer service fly out the window once the direct debits are set up?
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Dr Ioannis Azoidis (@azoidismd) reported from Birmingham, England@virginmedia Yes, everyone is sorry and everyone understands but no one wants to help. I still haven’t cancelled and you ask me to pay early cancellation fees after raising the prices. If not talking about the current contract I stayed a customer for almost 4 years even with the abuse I got.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Sara Sinclair (@weeyin_90) reported@virginmedia Could someone get in touch please? Tried all self help guides on website to improve connectivity and speed, including the app but currently getting half the guaranteed minimum speed. Causing significant issues when trying to work from home. Can't get through on 📞
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HowardLeigh (@BHSnapper) reported from Biggin Hill, England@virginmedia Humble sincere apologies...☺ I mistook my Internet password thinking that ws the correct one, only it wasn't... Found the correct one and straight in and problem solved after talking to 2 excellent advisers👍
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Andrea emilia (@Emiliandreia16) reported@virginmedia Really @virginmedia ??!! Apologies to customer after bringing me to tears and causing me anxiety. Im scared for life from all services providers since what are doing to me
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Andrea emilia (@Emiliandreia16) reported@VirginMediaNews can you run an article on your terrible customer service?The worst customer service ever encountered. #Cosumerrightsviolation @virginmedia .
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Arun Joseph (@apjoseph2013) reported from Ilford, England@virginmedia Can you arrange someone to call me? I have been trying to call your service since I received the letter - which was middle of Jan.
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Andrea emilia (@Emiliandreia16) reported@virginmedia My contract ended in December. Since then im trying to cancel ans im being prevented to do so.
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donna sansbury (@SansburyDonna) reported@virginmedia Does anyone know how to get through to virgin? Made 2 complaints and have two fault reference numbers made online as not been able to speak to an operator for over 5 months now. No response whatsoever! Terrible Customer Service!
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Matt (@mattcorkers) reported@virginmedia Weak signal in various places throughout the house causing devices to not work including the 360 box. I need some WiFi pods which I understand are out of stock. Understandable but in the meantime I’m paying for a poor service and un-useable equipment
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Kevin Tugwell (@Tobytug) reported@virginmedia So good of you to let us leave as you have welched on an agreement. My colleague had been a customer for 4 years compared to my 10 years, yet he hasn’t had a price increase. New customers also get the same offer as him. You are targeting older, loyal customers. Please explain
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Russell Ahmed (@russell7ahmed) reported@virginmedia Spoke to 4 representatives this morning as the previous rep said only the next rep can help. Can you please get the correct person contact me please. My landline number has been switched when I specifically asked for this mot to happen. Being passed pillar to post!