Virgin Media Outage Report in Dudley, England
Why is my Virgin Media service not working?
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Dudley come from postal codes DY1 and DY2 .
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
Problems in the last 24 hours in Dudley, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Dudley, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
April 4: Problems at Virgin Media
Virgin Media is having issues since 03:40 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
- Internet (56%)
- Wi-fi (21%)
- Total Blackout (10%)
- TV (8%)
- E-mail (4%)
- Phone (2%)
Live Outage Map Near Dudley, England
The most recent Virgin Media outage reports came from the following cities: Oldbury, Birmingham, Walsall, Wolverhampton, West Bromwich, Dudley, Wednesbury, Bilston, Smethwick, Willenhall, Rowley Regis, Halesowen, Stourbridge, Sutton Coldfield, and Brierley Hill.
| City | Problem Type | Report Time |
|---|---|---|
 Oldbury
|
Internet | 1 hour ago |
|
Oldbury
|
Internet | 5 hours ago |
|
Birmingham
|
Total Blackout | 9 hours ago |
|
Birmingham
|
Wi-fi | 10 hours ago |
|
Birmingham
|
Internet | 11 hours ago |
|
Walsall
|
TV | 23 hours ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Dudley, England
Latest outage, problems and issue reports in Dudley and nearby locations:
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B67 dazza (@b67dazza) reported from West Bromwich, EnglandAgain @virginmedia your customer service makes me wonder how you survive as a business , I choose to wait to talk to someone as I have the time to atm and what happens as I patiently wait i get cut off .My deal is up soon youre on the back foot now to keep this customer
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Jason Sheldon (@Junction10) reported from Walsall Wood, England@virginmedia It always used to. It sees my address from the postcode & gives me the house number and street to choose, then asks me to complete a form for you to contact me to tell me within 10 days if the service is available in my area. It used to be instant, but no-one ever did contact me.
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Ashley Robert Scrivens (@AshScrivens) reported from Birmingham, England@virginmedia Sorry my tweet mentioned I contacted customer service via text. Asked for my complaint to be raised to a senior manager to discuss the upgrade process and wording, but was just offered a deadlock letter within 15 days! Not your procedure in your complaints code of practice..
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Martin Clarke (@MartinClarke165) reported from Birmingham, England@virginmedia are the worst I’ve known them in 15 yrs! I’ve had no tv for the last few days and an engineer coming in a week! Really! Also have an outstanding contract issue since March 23rd. Promised call back by managers but never comes. Avoid them!!
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Steve Galloway (@jedimasterob1) reported from Wolverhampton, England@virginmedia Yes, it has since been resolved. This is not the first time I’ve had this issue and frequently not getting the speeds I am paying for. Not your happiest customer by any stretch of the imagination!
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Lacie_Adams (@Lacie_Adams1) reported from Walsall Wood, England@virginmedia Havent spoken to anyone since my post there are issues in my area which means I have no internet and no TV, during lockdown this is not the most ideal situation 2 nights in a row after finishing work! Been down for over an hour so far that I know of as thats when i got home
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Nigel Campbell (@LegincBellion) reported from West Bromwich, England@virginmedia my broadband has been down since 7 am this morning, what’s going on?
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. JAY! (@JamieEveriss) reported from Dudley, England@virginmedia can you please advise how I’m able to log a complaint?
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. JAY! (@JamieEveriss) reported from Dudley, England@virginmedia can someone please advise me how I can make a complaint regarding a refund you owe me?
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Omar Qureshi (@omarqureshi) reported from Birmingham, England@virginmedia What's the procedure if this isn't rectified? It's not a unusual request, yet I'm around 10 days without phone service.
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Fubz (@Fubz21) reported from Dudley, England5th time today @virginmedia has gone down, got zero work done and no response from customer services. Last straw for me this, as if I'm not under enough stress from work as it is!
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Lacie_Adams (@Lacie_Adams1) reported from Walsall Wood, England@virginmedia There are known issues in my area. Apparently 2 days in a row at, what i would imagine, are peak times. I seriously need to consider a new provider. This is getting beyond a joke for the money that I pay
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David Ward (@ADaveWard) reported from Wolverhampton, EnglandThanks for the reply @virginmedia but in your instructions following your system check on your site it states you will be sending a signal to my hub to improve something. Nowhere does it date for me to do a pinhole reset. So which is correct because you need to correct something
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Ashley Robert Scrivens (@AshScrivens) reported from Birmingham, England@virginmedia I haven’t really got anywhere, I wanted ideally to discuss the process I went through and what I was advised online placing my upgrade. I have contacted CD via text but i have just been told nothing can be done and pick a new tariff! Struggled to try raise a complaint also...
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Abbie Walters (@abbiewx_xo) reported from Kidderminster, England@virginmedia Any advice on why our virgin media boxes have just decided to stop showing some channels. It says error code (W02) and this is on TLC which we used to watch daily?? Joke. What’s the point in paying for for a service which isn’t being provided?
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Helen Rollins (@kittykatrollins) reported from Birmingham, England@virginmedia hi. Trying to get through to you but permanently met with an automated voice. Please can someone contact me. We’ve been having broadband issues for a long time. tried to log into the hub but it says someone else is already logged in. We really need support from you.
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STEEEB (@mavMclovin77) reported from Birmingham, England@virginmedia been very poor,in B29, had the hub replaced Friday,still no better,awful service
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jake. (@jaw1992_) reported from Birmingham, England@virginmedia sort your ******* broadband out. It’s every other day that it goes down, and is beyond a joke now.
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Ashley Robert Scrivens (@AshScrivens) reported from Birmingham, England@virginmedia I have just switched my parents over to you for broadband along with their 2 mobiles and I have a pending broadband order to be installed next week for my new house. So I’m extremely disappointed in how I’m being treated, I may have no option to cancel the lot.
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Fubz (@Fubz21) reported from Dudley, England@Angriper @virginmedia @SkyUK If I could get Sky here (at least decent speeds) I'd have switched years ago mate. Although, the way things are going, I'd be better off with poor download speed and uptime, rather than super fast speeds and always down.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Mudassar Malik (@madmuddy) reported@virginmedia 17 April it should have all been done, now down at 21 may. My previous internet provider is cut end of April. I gave a 2 week cross over to ensure I’d have internet! Speaking to your cc team is awful, not getting anywhere. 3 x failed promises to call me back!!
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Chris McCausland - 2022 tour on sale! (@chrismccausland) reported@virginmedia Yes. It just says all service is down. Not fixed until tomorrow. It did this on Wednesday as well.
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Rianna Davis ♿️ (@RiannaDavis92) reported@virginmedia both my phones now reconnected and stopped dropping. just odd because the pc is connected via ethernet cable and shown no issues. ill see how it goes thanks for the fast response
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John17 (@Yonzinho06) reported@virginmedia If I'm paying £48 a month and in that month my interest goes down two thirds of the month I should at the very least be compensated for two thirds of my bill, if it continues to go down in the following months that should increase for all the inconvenience!
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trappyarsenal (@trippyarsenal) reported@virginmedia 2/2 won’t close it, they can’t arrange the return either and all the time I’m stuck paying, 25 years a customer and you are treated like a criminals by a company with processes that make the department of works and pensions look like a streamlined efficient organisation
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Rohit Ranjan (@UXRohit) reported@virginmedia Do you have any service maintenance going on in Greenford London Area. (UB6 8QL) . My home internet connection down from past one hour.
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John17 (@Yonzinho06) reported@virginmedia Your compensation is beyond laughable, you only pay out for consecutive days down for a prolonged period of time so it doesn't matter if my internet goes down for an hour in the morning and a few hours at night every day, its a total loop hole by virgin to get out of paying out!!
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premieral (@premieral) reported@virginmedia does anybody get anywhere like your advertised and charged for broadband speed? I am 6 months in to trying to get my 500mbs speed above 116 mbs with customer service being anything but a customer service. I would be interested to know
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Rachel loves wordy stuff 🙈 (@patientandkind2) reported@virginmedia Yes, and we were told that we can't cancel. Several times.
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Beth Mitchell (@bethym09) reported@virginmedia But why are you the only service not to have reached an agreement? Virgin need to accept there are competitors out there. Get off your high horse and reach a deal! Also 'improve'.