Virgin Media Outage Report in Dudley, England
Why is my Virgin Media service not working?
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Dudley come from postal codes DY1 and DY2 .
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
Problems in the last 24 hours in Dudley, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Dudley, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
April 6: Problems at Virgin Media
Virgin Media is having issues since 12:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
- Internet (56%)
- Wi-fi (21%)
- Total Blackout (10%)
- TV (8%)
- E-mail (4%)
- Phone (2%)
Live Outage Map Near Dudley, England
The most recent Virgin Media outage reports came from the following cities: Birmingham, Oldbury, Walsall, Wolverhampton, West Bromwich, Dudley, Wednesbury, Bilston, Smethwick, Willenhall, Rowley Regis, Halesowen, Stourbridge, Sutton Coldfield, and Brierley Hill.
| City | Problem Type | Report Time |
|---|---|---|
 Birmingham
|
Internet | 4 hours ago |
|
Oldbury
|
Internet | 5 hours ago |
|
Birmingham
|
Internet | 7 hours ago |
|
Birmingham
|
Internet | 24 hours ago |
|
Birmingham
|
Internet | 1 day ago |
|
Birmingham
|
Wi-fi | 1 day ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Dudley, England
Latest outage, problems and issue reports in Dudley and nearby locations:
-
Craig (@cra1gs) reported from Birmingham, England@virginmedia Yes tried that and just called ur CS centre. Once again the person who took the call couldn’t care less. This is the 2nd time this month it’s gone down without any explanation or compensation
-
Daniel Giacaman (@dgiacamand) reported from Birmingham, England@virginmedia My broadband it's not working. Yesterday around 1am stoped working.
-
Dave (@davecres) reported from Walsall Wood, England@virginmedia No days no known problem but clearly with so many people waking up this morning and posting on twitter issues there must be an issue somewhere. Eg one of your switches down or dhcp server not issuing an IP to the hub so it can’t continue
-
di (@dianej1980) reported from Birmingham, EnglandSenior manager at @virginmedia has no customer skills what so ever telling me his going to terminate my contract because of an issue with my bank card that they have since taken payment from month after month same issue defo will not reccomend to anyone
-
-
Jo Darby (@JoDtw) reported from Birmingham, England@virginmedia There isn't a fault. It's never been particularly good.
-
-
Smartlyte (@Smartlyte) reported from Birmingham, England@virginmedia no internet, no support, what a disgrace
-
gez (@gezjb) reported from Birmingham, England@virginmedia you couldn’t get your customer service any worse if you tried ! Shocking
-
Emma Neachell (@thephdrunner) reported from Birmingham, EnglandWhen you’re trying to work from home and your @virginmedia broadband just ‘dies’ without any warning. Please don’t let this be the start of months of issues again 🙁
-
Den Brimmell (@BrimmellDen) reported from Wednesfield, EnglandSo glad we dumped #virginmedia 18 months ago,they’re hopeless & their customer service is non-existent!
-
Craig (@cra1gs) reported from Birmingham, England@virginmedia Yes it does. Apparently there is a known issue in the area and it won’t be fixed until 12 tonight. This is not good enough
-
Craig (@cra1gs) reported from Birmingham, England@virginmedia having problems again with the internet. Apparently your app says it’s fine. It’s not. Sort it out.
-
Mercedes Hodson (@mercede72928186) reported from Wednesfield, England@Ord_Norm_Bloke Yes Virgin media Wi-Fi is a bit crap I agree
-
Saqib (@Saq5000) reported from West Bromwich, England@virginmedia The problem has sorted it self out for some reason as I got a message telling me that picture settings were updated when I had turned the box off for a whole day and turned it on again this morning
-
Amrit Pahal (@AmritPahal) reported from Walsall Wood, England@virginmedia absolutely pathetic service, trying to run a business that relies on taking cards payments,I switched to you for the secureness of the line over fibre, since I’ve switched I’ve had more down time than standard internet! Callled up told nothing can be done until 9am!!
-
𝕠𝕠𝕗𝕥𝕓𝕓𝕫 🦊 (@ooftbbz) reported from West Bromwich, England@NeoThe1_ @virginmedia Ugh ours has been down for about an hour now 🙄
-
𝕠𝕠𝕗𝕥𝕓𝕓𝕫 🦊 (@ooftbbz) reported from West Bromwich, England@virginmedia It’s back up now thanks, was down for about 2 hours 🥰
-
john giles (@GiLESzzzzz) reported from Walsall Wood, England@virginmedia I also have been trying do do live chat but that doesn't work either
-
liz fox🦊 (@lizzyhappyfox) reported from Dudley, England@virginmedia Yes same issues i'm afraid,no broadband,no information on tv,no recording of any programmes,virgin box flashing.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
Lee Pratchett (@Haribowkid) reported@DgMarshx @virginmedia @ShivFPS still got packet loss and buffering has become quite bad to be fair and I’ll be contacting them again shortly to find out what’s going on this time this isn’t good enough, they promise the fastest internet what a load of BS it doesn’t work so if it’s not fixed im leaving
-
Adrian Fletcher (@adrianffletcher) reported@vmbusiness I had heard rumours of the legendary customer service from virgin media but now I am going through the experience myself I am still astounded at how an organisation can get to be so legendarily bad at customer service.
-
Danny Marshall (@DgMarshx) reported@Haribowkid @virginmedia @ShivFPS Thanks a lot for your reply. I recently moved into new house so 4 months into 18 month contract so it will cost a fortune to leave. The packet loss has been horrific right from the start and seems to be getting worse. BT was so much better I never got packet loss. So annoying
-
Michelle Walker (@Chelle__W) reported@virginmedia So what about the last few weeks then? What explains that? We’ve followed all the instructions we’ve been told to do, we’ve been told problems in the area are fixed and our broadband is still not working? So why do we have to wait another 48hrs to contact again? It’s ridiculous
-
Lou💫 (@theMrsH89) reported@virginmedia And you have to understand she and I have contacted separately on this issue and have been lied to by you call handlers telling us it’s sorted when it’s not. So you can see why she is so let down. As a key worker she does not have the time to keep ringing about the issue 1/2
-
Dreams Sew True (@DreamsSewTrue) reported@virginmedia It’s not just this morning though is it! Your service is terrible! I’ve lost count of the amount of times we’ve lost service/connection. You’re meant to be the fast broadband but I’m yet to see that!
-
Adi /// suede savers/// (@Adi1905CFC) reported@Hammond0fficial @virginmedia I totally agree I spent 3 days on phone and twitter with them and they never resolved anything I sorted it myself in end there advice was to go on virginmedia forum and discuss issues with other customers ????
-
Catch84 (@catch84x) reportedIt's official. @virginmedia are the worst company from a customer service point of view I've ever dealt with. #abandondedmidchat
-
Lou💫 (@theMrsH89) reported@virginmedia @DorisLee1966 Yes @virginmedia it is regarding a complaint. My mum is a key worker currently stressed to the maximum. You promised her a price for her contract and you have made a mess of it. She is rather upset over this letter this morning. You have treated her appallingly
-
Lou💫 (@theMrsH89) reported@virginmedia the main issue is she was promised her whole contract would be £52 but has been told repeatedly that it’s now £88. She then had an email saying with have knocked £21 a month as a continuing refund making it £67 not £52. She has been made to feel like she is a nuisance.