Virgin Media

Virgin Media Outage Report in Dudley, England

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The latest reports from users having issues in Dudley come from postal codes DY2.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Dudley, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Dudley and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Dudley, England 02/10/2026 00:55

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (57%)

    Internet (57%)

  2. Wi-fi (20%)

    Wi-fi (20%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Dudley, England

The most recent Virgin Media outage reports came from the following cities: Oldbury, Birmingham, Wolverhampton, Brierley Hill, West Bromwich, Bilston, Walsall, Dudley, Solihull, Sutton Coldfield, Rowley Regis, Wednesbury, Cradley Heath, Redditch and Smethwick.

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City Problem Type Report Time
United KingdomOldbury Internet
United KingdomBirmingham Internet
United KingdomBirmingham Total Blackout
United KingdomBirmingham E-mail
United KingdomBirmingham E-mail
United KingdomBirmingham Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Dudley, England

Latest outage, problems and issue reports in Dudley and nearby locations:

  • adtatton Andrew Tatton 🔰 #GlazersOut 🔰 (@adtatton) reported from Wythall, England

    @virginmedia poor doesn’t come anywhere near the description needed for the service you provide for a long term customer who simply needs the OLD Superhub 2ac router replacing. I simply need a replacement sent quickly but must wait for an engineer on Tuesday 4th January.

  • FleeDoubleE Paul McDonough (@FleeDoubleE) reported from Halesowen, England

    @virginmedia Get this page after I log onto my account page. Which I'm trying to log onto so I can do a service check. I've cleared the cache and tried from my laptop get the same outcome

  • SummayahMuslima For my Family🖤 (@SummayahMuslima) reported from Wolverhampton, England

    @virginmedia the Internet this covid lockdown xmas holiday has been appalling, service is terrible @VMSolutions_

  • AshokWhybother Ashok Patel (@AshokWhybother) reported from Birmingham, England

    Why is virgin media in Walmley Sutton Coldfield Birmingham not working?

  • Miss_Pumpkin666 Caroline (@Miss_Pumpkin666) reported from Birmingham, England

    @sahinbrum @virginmedia I agree that their compensation policy is bs, I’ve found when I’ve had any outage affect me, they patch it quickly so the service gets intermittent while they work on a full fix, that way they don’t have to compensate, even if service drops out every couple minutes. BS really

  • jodii_ox Jodie (@jodii_ox) reported from Birmingham, England

    @virginmedia The internet is completely down, tried numerous restarts from the mains

  • PhatSuppliUK PhatSuppliUK (@PhatSuppliUK) reported from Wolverhampton, England

    @virginmedia Wow and your team just hung up on me as well Wow shocking behaviour How can I expand on an issue you are meant to look into?you told us it was a cable issue, you said you'd send someone to fix it You never did I'm sick of broken internet

  • pdtathome paul taylor (@pdtathome) reported from Birmingham, England

    @virginmedia I have a persistent broadband issue and can't contact customer support via the web site #help

  • nickywolko Nicky Rowe (@nickywolko) reported from Dudley, England

    @virginmedia new tv box Friday as mentioned before didn’t work Friday started working yesterday now today it’s off again! Done the status check says no problems said box was on standby. I did get a flicker of a program for less than a minute then no signal.

  • Tommm_Currie LOLZ N TING (@Tommm_Currie) reported from West Bromwich, England

    @virginmedia 6mbps download speed at the moment when ive upgraded to 350mbps... this is ridiculous, constant problems and advertising as the fasted.. and being told on your website that I need to wait 24 hours before you'll even look into booking an engineer..

  • EvanD Evan Davis (@EvanD) reported from Solihull, England

    @virginmedia Is there an email address I can use instead? I can just tell them the address and send the photos and explain the problem. They turn up whenever and fix it (its on the street, so no one needs to be home) I’ve taped up the lower parts, but up higher it is hanging over a shop sign.

  • jodii_ox Jodie (@jodii_ox) reported from Birmingham, England

    Hi @virginmedia, according to your website there’s no broad band issues in the B23 area but there definitely is 🙃

  • stumccullagh Stuart McCullagh (@stumccullagh) reported from Solihull, England

    @virginmedia 45 mins on hold then cut off over 100 quid a month TV not working yet again!

  • willcooling Will Cooling (@willcooling) reported from Solihull, England

    @virginmedia your TV Go App doesn't ******* work. Won't accept my login. Won't let me change it. Won't let me register a new account. ******* joke

  • AshokWhybother Ashok Patel (@AshokWhybother) reported from Birmingham, England

    @virginmedia Hello Of course i need help. I can't watch terrestrial television progs either ,virgin box isn't working. Apparently, it's an issue in the area. I've been without tv since friday. I want some form of financial compensation

  • carol_dd6 Carol Dickinson (@carol_dd6) reported from Dudley, England

    Gutted that I’ve renewed my mobile contract with @virginmedia I don’t think I’ve ever had such bad customer service before. I’m still waiting for transcripts from my chats yesterday to complain to the Ombudsman about them. I will not be renewing with them again!

  • SurfWorks Chris Parkes (@SurfWorks) reported from Kidderminster, England

    @virginmedia I am trying to renew my media contract. I have been a Virgin customer since 2009. Any chance of getting someone to call me to sort this out?

  • BaggieBirdd66 ✿𝘓𝘢𝘥𝘺𝘑𝘢𝘪✿💙🤍🌟 (@BaggieBirdd66) reported from Birmingham, England

    @virginmedia hi I need some help please. I need a box installed at my address and I'm hard of hearing so I find it difficult to use the phone. Is there any way I can book a engineer appointment online as that is easier for me. Thanks

  • JackieScott_ Jackie Scott (@JackieScott_) reported from Dudley, England

    @virginmedia where do I send a complaint to make sure I'm heard rather than repeatedly disconnected? #Frustration

  • carol_dd6 Carol Dickinson (@carol_dd6) reported from Dudley, England

    @virginmedia Another lie I was told then! Apparently they were sending transcripts from 2 online chats yesterday and 1 from today. I’m really disappointed with Virgin, I expect better customer service from such a big company.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • Mildred_ox Millie 💙 (@Mildred_ox) reported

    @virginmedia 1. why does nothing on your website ever work?? Can’t log into my account after numerous password changed, it’s a continuous loop. 2. Why is your internet services so terrible???

  • pauldoddsm61 paul dodd (@pauldoddsm61) reported

    @DaisyAdeleleo @LozzaFox @virginmedia HELP, we are being forcefully locked in our homes for no good reason, SET US FREE !

  • 10Caz10 Caz100 (@10Caz10) reported

    @virginmedia Please provide full details of where I can make a formal written complaint and claim back for fees charged if no service provided. Cannot email at present as your website indicates I have no internet connection yet also claims no broadband issues - oh dear! 🙄

  • itsallfudge jason fudge (@itsallfudge) reported

    @virginmedia hi I'm on the oomph package and have wifi blackspots in the house. I've read I can get wifi pods free to create a mesh network. This sounds ideal, how do I get one...please don't ask me to ring customer services...thanks

  • BuildMyGallows Build My Gallows (@BuildMyGallows) reported

    @Hillybilly1409 @FrankyRN51 @virginmedia If they've recently wrote to her to tell her the price is increasing (they've done it with most customers) then she can legally cancel the contract with no charge.

  • Cappachris Chris (@Cappachris) reported

    @virginmedia 1st You are not sorry I feel this way. 2 Price hikes is what you do, you are hear to make as much money as possible. So don't tell me "it's never a easy decision" because you know that's just PR nonsense. And Most people who have low income are not on Universal Credit.

  • bearingwest Very tall (@bearingwest) reported

    @its_me_lucyp @virginmedia It’s mad, it’s not even a huge problem I’m having. Drives me mad, they really are useless.

  • Brodie_hound Brodie (@Brodie_hound) reported

    @virginmedia We have a HUB 3. The only issue appears to be when there are a couple of iPads, a couple of iPhones and our TiVo box connected. The speeds for each individual unit can be quite variable in the same room. It does not seem to share out the bandwidth very well.

  • jakepickford Why don't you Jake a Pickford, it'll last longer (@jakepickford) reported

    @virginmedia just phoned your tech support and got told by a robot voice to switch my router off and on again after being on hold for an hour (again) Then it hung up on me. Terrible customer service. I'm just trying to leave you. Why do you have to make it so damn hard?

  • JonSlim44 Jonny Smith (@JonSlim44) reported

    @CammieRacing @virginmedia Yeah right now im with talktalk, had them before in another area and it was horrible, tried again here and i usually get around 40mb down for £26 and a tv box with absolutely no issues. Decent value i think, need to look around though and see what else i can get.