Virgin Media Outage Report in Dudley, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Dudley, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Dudley and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (59%)
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Wi-fi (17%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Dudley, England
The most recent Virgin Media outage reports came from the following cities: Walsall, Oldbury, Birmingham, Solihull, Redditch, Rowley Regis, Sutton Coldfield, Smethwick, Bilston, Wednesbury, Halesowen, West Bromwich, Wolverhampton, Brierley Hill and Willenhall.
| City | Problem Type | Report Time |
|---|---|---|
 Walsall |
TV | |
| Oldbury |
TV | |
| Birmingham |
Wi-fi | |
| Birmingham |
Internet | |
| Birmingham |
Internet | |
| Birmingham |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Dudley, England
Latest outage, problems and issue reports in Dudley and nearby locations:
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Beard Punk
(@BeardPunk) reported
from
Birmingham, England
@virginmedia Hi. The team have also said that the issue isn’t resolved though? Everything has been reset multiple times this morning and still the same issue.
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freckles n dimples
(@xsasix) reported
from
Woodside, England
@virginmedia how do you check the mobile phone signal in your area? I’ve had nine for a few days
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Stuart McCullagh
(@stumccullagh) reported
from
Birmingham, England
@virginmedia But when a contract is agreed like a mortgage or a fixed energy deal surely the agreement should last the full term. I’ve had issues since September & been told I can’t leave due to being under a contract so why should my costs go up when I’ve got an agreement in place until Dec
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Trickie Dickie
(@NickHickey84) reported
from
Bradmore, England
@virginmedia a customer of yours for years. Had a cpi increase letter to say leave with out penalty. Competitor massively cheaper than you for faster speeds. Only to be told by a colleague I have to pay £110 to leave today?
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Stuart McCullagh
(@stumccullagh) reported
from
Birmingham, England
@virginmedia The TV goes all distorted I’ve done webchats phone calls the lot nothing has been resolved was told it was a problem in the area , neighbours have had no issues happened still have issues now but not as often but it’s a bit annoying esp when I’ve not had any money off
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Neil Simpson
(@nippa77) reported
from
Swindon, England
@virginmedia why is it that your service is up and down more than a yo-yo? It’s getting ridiculous now!!!
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TheShannimal🔜#i70
(@TheShannimal_) reported
from
Kidderminster, England
@MykeJD1 @virginmedia Gone down for a lot of people apparently
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Stuart McCullagh
(@stumccullagh) reported
from
Birmingham, England
@virginmedia I’m going to but I know I won’t get anywhere anyway the customer never gets anywhere
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Stuart McCullagh
(@stumccullagh) reported
from
Swindon, England
@virginmedia No , when I last spoke to someone on the phone the issue was still happening , it doesn’t happen as much now but still happens at least once a day
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Andy Newton
(@NewtonAndy) reported
from
Dudley, England
@Niknaklady1 @virginmedia Oh dear. That's what made me think the problem may not be virgin, if you've got signal on another set. Hope you get it sorted 👍
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Colin Hunt
(@HuntColin58) reported
from
Birmingham, England
@virginmedia It took me best part of a day Friday 24/3/2023 to contact you to cancel my broadband but since I finally managed to you have been contacting me 4 times a day. We have signed a contract with someone else. Please stop harassing us we have cancelled
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Simon Neale
(@nealesj) reported
from
Swindon, England
It looks like @virginmedia name servers are not accessible so no DNS records can be resolved. A major outage for their services. Seems to be no comms from them. @BBCNews are you aware? #VirginMediaDown #VirginMedia
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Martin Wilkinson
(@MartinWilko) reported
from
Birmingham, England
Virginmedia down Sutton Coldfield. National outage . Their website down, unable to report status. No reports or statements from Virgin media. Price rise of 13.8% #VirginMediaoutage @virginmedia
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Andraay Leung
(@Andraay) reported
from
Birmingham, England
@virginmedia having issues with Wi-Fi at home and your websites including the one on service status checks are not loading? As a result I can’t even report the problem.
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Simon Neale
(@nealesj) reported
from
Swindon, England
@virginmedia Dear ‘RP,’ I find your tone unacceptable. I don’t care how many times you’ve had to repeat the statement; customers are paying for a service they’ve not been getting, so dial down your level of obnoxiousness please.
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Beard Punk
(@BeardPunk) reported
from
Birmingham, England
@virginmedia Rebooted several times. Wi-Fi works fine, it’s just the VPN. Automated message says there’s still an issue.
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Beard Punk
(@BeardPunk) reported
from
Birmingham, England
@virginmedia any updates on the VPN issue?
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SorachiTim
(@PolymathTim) reported
from
West Bromwich, England
Zero Internet connectivity from @virginmedia now for pushing 12 hours. Resetting and/or powering down the hub does nothing, the diagnostic and fault tools just go round and around in an ever more boring circle. #LightningSpeedFarce
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Adie Hughes
(@AdieJAMster) reported
from
Swindon, England
@virginmedia Internet has been down again for the whole night. When I spoke to you about the recent last 6 times it’s been down you said there was no issue! Looks like whole of UK was down now yet our bills go UP & UP & UP! #virginmedia
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Jazba Entertainment
(@JazbaEnt) reported
from
Birmingham, England
@virginmedia business installation, been given 6 dates since 17th January. 4 no show or wrong booked, 2 attendance but not equipped to extend installation from 1sf floor to 2nd. even billed for a service which is not even installed yet. Nightmare #virginmedia #broadband
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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DB10
(@d10bergkamp) reported
@virginmedia I’ve been waiting for 4hrs & 30mins on your WhatsApp for someone to help me.. YOUR CUSTOMER SERVICE IS ABSOLUTELY ABYSMAL
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Kevin Kane 🇺🇦🏳️🌈
(@kevin2kane) reported
@simonlevans @virginmedia My @virginmedia hasn’t worked at all for 4 weeks. Said they were sending an engineer who didn’t turn up. Call centre totally useless. Complaint raised, still no feedback. Truly awful service.
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Jason the Rude Turtle.
(@TemporaryCarpet) reported
@virginmedia @OpenreachHelp Because of that, if I want anything faster than 1mb broadband, it has to be Virgin. But that's fine, if it wasn't for weekly interruptions to service after midnight, after work, that's when I'm using internet.
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Jason the Rude Turtle.
(@TemporaryCarpet) reported
@virginmedia I'd rather post publicly on here so other people can avoid your service. "Virgin have a monopoly in my area, @OpenreachHelp won't do any work on the area because of this," the The words of your engineer, not me.
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Richard James Wing
(@LincolnFireman) reported
Spent 3 hours trying to text with @virginmedia yesterday to get my bill resolved. No luck and eventually disconnected. Please help…
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simon le vans 💙
(@simonlevans) reported
@virginmedia It’s not my router. It’s your terrible service The estimated fix time is not good enough. I have work to do. How am I supposed to download audio to work on if you cannot provide with a basic internet connection?
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Euroic
(@socialist_eric) reported
@virginmedia nightmare trying to find out how to web chat with support team and I've no mobile signal to phone off. Can I please find out how to fix my patchy wi fi signal.
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Phill Weaver!
(@PhillW23) reported
@virginmedia I don’t know if you know this but I’m not the only one that had issues.
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Mo Elbedawi
(@MoBedawi) reported
@virginmedia There was no outcome, I’ve spoken to one of your agents and raised a complaint. He advised that someone will be in touch, then got an email saying this complaint was closed.
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Elle
(@elle__tay) reported
@virginmedia .... Or its shutdown was nothing to do with the scheduled work. Although it didn't go down the next night as it said it would, just intermittently **** speeds. But every week since changing to VM there's an issue. Every. Damn. Week.