Virgin Media Outage Report in Dudley, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Dudley come from postal codes DY2.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Dudley, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Dudley and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
January 12: Problems at Virgin Media
Virgin Media is having issues since 10:20 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (59%)
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Wi-fi (18%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Dudley, England
The most recent Virgin Media outage reports came from the following cities: Wednesbury, Oldbury, Birmingham, Walsall, Dudley, Cradley Heath, West Bromwich, Brierley Hill, Wolverhampton, Solihull, Redditch, Rowley Regis, Sutton Coldfield, Smethwick and Bilston.
| City | Problem Type | Report Time |
|---|---|---|
 Wednesbury |
Internet | |
| Oldbury |
Total Blackout | |
| Birmingham |
Internet | |
| Oldbury |
Wi-fi | |
| Walsall |
Internet | |
| Dudley |
Phone |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Dudley, England
Latest outage, problems and issue reports in Dudley and nearby locations:
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Adam
(@brumadam) reported
from
Birmingham, England
Credit where it’s due, just had to call @virginmedia as I was unable to fix a query on the website and had fantastic, fast, and friendly service from the call centre. Thank you 🙏
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MH
(@Mijan93243645) reported
from
Kidderminster, England
@virginmedia It was hard to contact you to follow up, I tried many ways but was getting no where as everything seemed to be on automated, however again in April I was having more issues and it got to a point I went on Twitter and someone responded with a text service but again like always
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anna_banana
(@bettyboobypants) reported
from
Birmingham, England
@virginmedia She doesn’t want to cancel or pause her account she wants to be able to talk to some one about cancelling her mobile contract
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Tom
(@TomPG92) reported
from
Birmingham, England
@virginmedia my parents virgin media account is under my email, only issue is that I don’t live with them, just signed up with you and now thats under my email too, when I try to sign into my account I get theirs, it says your can’t change an account email either..
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Umair Ansari
(@Uma1r_F1) reported
from
Solihull, England
@virginmedia internet is down in Solihull and apparently across the West Mids...please sort this out ASAP!
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anna_banana
(@bettyboobypants) reported
from
Birmingham, England
@virginmedia She has forgotten her email address (and is struggling to get access to her acc & not getting much help when she phones up) she uses on her mobile acc as she is looking to cancel or update her mobile phone contract.
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Dave Shep
(@daveshep1) reported
from
Solihull, England
@virginmedia @grimegran Bad timing @virginmedia marketing given your Broadband is down across most of Solihull 😔😔
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MH
(@Mijan93243645) reported
from
Birmingham, England
@virginmedia Your text service is worse than speaking to someone live
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Rob Wadrup
(@WadrupR) reported
from
Solihull, England
Just watched the @virginmedia advert they must of used a different provider to get there videos posted as your service is diabolical Like I say monies due next week I cancel direct debit and you will respond with a stupid message.
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SUSAN
(@Susiec64) reported
from
Halesowen, England
@virginmedia Internet is all over the place today, Halesowen, what's going on. My neighbours are all having same issue.
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Mark Cottrill
(@Markycot) reported
from
Solihull, England
@virginmedia the internet quality has been appalling today, went down including TV for over an hour earlier and now the speeds down at less than 5mb a second!! Please give reasons and a time for fixing!
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Craig
(@cra1gs) reported
from
Birmingham, England
Internet is down again @virginmedia It’s a Friday night. Sort it out.
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MH
(@Mijan93243645) reported
from
Kidderminster, England
@virginmedia I’m not paying the full amount for April and may, until you revie my bill for not getting my full service and I don’t receive my booster I am not paying a single penny, and I’m not contacting anyone. You sort it. DM if you want my account details
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👻•Betty👑•👻
(@ghstofyouBrock) reported
from
Walsall Wood, England
Aight but why is virgin media the worst ******* internet shut ever
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Connor
(@CCRSGAMING) reported
from
Walsall Wood, England
@virginmedia my WiFi is not working all lights flash green until they go off and the white light appears still nothing then all of a sudden they all flash red then repeats the process
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Rob Wadrup
(@WadrupR) reported
from
Solihull, England
@virginmedia once again my broadband and tv are not working I’m paying a full package for this and even sky sports with nothing on. How many times this month alone.
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MH
(@Mijan93243645) reported
from
Kidderminster, England
@virginmedia In March when I renewed my contract I was having a lot of issues with my WiFi service, when I called person on the phone suggested I need a booster in my house which they he/she can’t remember now said I should get it within few days, then lockdown happened and understandably
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Stuart McCullagh
(@stumccullagh) reported
from
Solihull, England
Have to say your internet & TV have been awful can't get anything again your call centre cut me off after 57 minutes of waiting! @virginmedia
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Rob Wadrup
(@WadrupR) reported
from
Solihull, England
@virginmedia once again your service is shocking. This month alone I’ve lost my connection and tv so many times. I bet you soon be on the phone when I stop my standing order next week
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Chris Dack
(@chrisgdack) reported
from
Solihull, England
Experiencing a major @virginmedia outage! Managing a WebEx class via phone 😉 #wontbebbeaten
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Jessica Allen (Race)
(@JAllen3003) reported
@virginmedia Second failed install - weve now been waiting nearly 2 months. What an absolute joke your service is!
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Amy Hart
(@_AimEHart_) reported
@virginmedia hey it says nothing but its still not working this morning
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Louise
(@loupan92) reported
@virginmedia have been trying to contact customer service for nearly 18 hours now. Can’t get through on phone without password as never set one up and no one is responding on the WhatsApp chat. I need help with my account asap.
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Debzy G♍️🇯🇲🏴🇬🇧
(@brummiedebz) reported
@johnnoonabike @virginmedia I’ve got the same message on their website when I did a service check. Supposed to have finished what they’re doing by 6am according to that message, but it’s now 9am and my Broadband is currently intermittent. So they’ve screwed something up or the time they gave is rubbish.
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Chris
(@doughty182) reported
@virginmedia You were ‘sure’ it was not a loss of services but I think other people in my building are having issues. I see you haven’t cancelled the engineer you have booked for me, not sure what they’ll be able to do.
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Manuele R. Pennisi
(@FaintlightWolf) reported
@virginmedia I am managing to get the line, but I have to spend 20minutes every time just to explain the issue(apparently is hard for people to read on a screen), and they will do the same thing always (send a signal or ask me to reboot ), that does not fix the problem @virginmedia
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BigYin😜
(@badassscotsman) reported
@virginmedia Come on keep up look my other comments. @virginmedia @libertyglobal are fault here. Not pin will reset the problems that's caused by virgin media
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Rachel Symonds
(@rachsymo) reported
Trying to get hold of someone at @virginmedia to discuss a complaint is like trying to get hold of rocking horse poo! 5 hours on the phone, lots of false promises and still no where!! @virginmedia I need to speak to someone before I take this further!!! #virginmedia
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Joe Pownall
(@joepownall) reported
@virginmedia Presumably so that it's impossible to resolve issues with dishonest retention staff before the new contract cooling-off period ends. So far about half of the customer service staff have been liars, and the other half have been idiots. I'm not sure which is worse
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BigYin😜
(@badassscotsman) reported
@virginmedia There a green but is drops out. Do what I did check the DD24QJ area it tells me there's a problem.