Virgin Media Outage Report in Dudley, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Dudley come from postal codes DY1.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Dudley, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Dudley and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 19: Problems at Virgin Media
Virgin Media is having issues since 10:00 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (22%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Dudley, England
The most recent Virgin Media outage reports came from the following cities: Oldbury, Birmingham, Walsall, Wolverhampton, Wednesbury, West Bromwich, Dudley, Bilston, Solihull, Smethwick, Redditch, Willenhall, Rowley Regis, Halesowen and Stourbridge.
| City | Problem Type | Report Time |
|---|---|---|
 Oldbury |
Total Blackout | |
| Birmingham |
Internet | |
| Birmingham |
Internet | |
| Birmingham |
Wi-fi | |
| Birmingham |
Internet | |
| Walsall |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Dudley, England
Latest outage, problems and issue reports in Dudley and nearby locations:
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loc
(@LEE__83_) reported
from
Wednesfield, England
Love having my appointment for internet with @virginmedia cancelled without being told why and the promised phone call to sort out the issue not happen. Great service
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Omar Qureshi
(@omarqureshi) reported
from
Birmingham, England
Yeah, an Internet outage during lockdown can do one. @virginmedia B24 area.
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loc
(@LEE__83_) reported
from
Wednesfield, England
@virginmedia any chance anyone will ever get back to me regarding my appointment to have internet connected. No phone call as promised. A joke now. I can't see why I shouldn't cancel
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💎 ACT 2
(@_auralaura_) reported
from
Birmingham, England
Has Virgin Media just gone down for anyone else?
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jade💓
(@jadedurnallx) reported
from
Birmingham, England
@virginmedia are absolutely useless. Have over 100 properties with Virgin Media Broadband, and you’d think they’d attempt to fix issues and keep our future custom. Safe to say we’re looking for another supplier if there are any recommendations...
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James Rogers
(@JWRogers82) reported
from
Perton, England
@virginmedia broadband is down in WV6 can you confirm this please
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Rob
(@Rob_Hallmark) reported
from
Birmingham, England
@virginmedia hello. Since I signed up in may I have never been able to log into my account. I never received the welcome email etc so don’t know my account or customer number. I have tried calling and they said they resent the email but nothing. What can I do?
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Mark Jones
(@villans1982) reported
from
Halesowen, England
@virginmedia Hi John. Just lost the internet again in the middle of a teams conference with a very important client. I will not try to get in touch with Virgins Customer service as I am to busy however for what difference it makes Virgins service is appauling
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Thomas Thomson
(@Thomo993) reported
from
Birmingham, England
@virginmedia morning, have had no broadband now for 24hrs, shocking service, when will it be sorted??
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💎 ACT 2
(@_auralaura_) reported
from
Birmingham, England
Virgin Media goes down at least every two weeks. When customers are paying for a service, it should work.
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Mad Dog Malcs 🇬🇧
(@MadDogMalcs) reported
from
Birmingham, England
@virginmedia Every time I see these adverts I just laugh, but the sad thing is it isn’t funny paying for a service that constantly disconnects, stutters or is generally inconsistent. Your latest ad slogan ‘stay connected’ is a joke, and your email security is archaic, it’s equally laughable.
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Jo
(@Jod_69) reported
from
Birmingham, England
@virginmedia hi. Second time this week no internet. Monday was all day. Can’t get thru to you by phone. What is going on with my service?
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Caroline
(@kittykaz13) reported
from
Birmingham, England
@GardenCity_Mark @virginmedia Just to let you know Mark, if your mom is considered vulnerable, the law now states that broadband companies must give priority for fixing issues like this, as it’s often their only or main form of communication. Just in case you encounter problems on Friday
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Caroline
(@kittykaz13) reported
from
Birmingham, England
@virginmedia Yes, I did this and it hasn’t reset, the wifi name is coming up the same as well as the guest network I set up, and I can’t access the website for the hub either, it won’t load at all! Ran a test and it says theres a problem and that you’re working on it but not what or how long
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dpaudio
(@dpaudioUK) reported
from
Birmingham, England
Well after 2 months of broken internet, it was fixed for almost 2 weeks now it's gone again. Fix date is 16th Nov and yet they still charge full price... @virginmedia
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Colin Joyce
(@beast_gbgolfer) reported
from
Birmingham, England
@virginmedia Doesn’t work says account question is wrong so can’t change password and can’t access account think it’s hacked 1 hr waiting on phone your service is poor
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Paul Simmons
(@PaulSimmons66) reported
from
Birmingham, England
@virginmedia Today we received outstanding service from Jack the engineer from virgin media. He was polite friendly and determined to rectify the fault which he did. A credit to Virgin media thanks Jack
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Caroline
(@kittykaz13) reported
from
Birmingham, England
@virginmedia had a broadband outage yesterday and now my tv connects to the internet, my amazon devices connect to the wifi just fine, but my phone and tablet won’t connect, keeps saying the password is wrong, but my echo is connected fine using the same password!!
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Chris Psaras
(@chrispsaras) reported
from
Dudley, England
@virginmedia it's the same old excuses. Told it would improve but still the same old inconsistent service I've received during the whole of the summer. Can never get through to anyone, complete waste of time today. Shocking customer service!
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Mark Jones
(@villans1982) reported
from
Halesowen, England
Virgin internet down yet again. Every day it’s getting embarrassing #virginmedia #poor #embarrassing
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Aidan Magrath
(@aidomagoo) reported
@virginmedia Ok joint bill payer. I don’t use wired so it’s irrelevant. I didn’t take out your service to have Ethernet cables running around my house so why do you keep asking about Ethernet speed? This doesn’t mention wired or wireless for the minimum acceptable speed does it?
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Claire Roberts 43
(@43_claire) reported
@virginmedia It just won't let me log can some one come out and sort the problem out please if possible
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Greg Crow
(@greginsyd) reported
Hi @virginmedia can you tell me why I’ve lost internet yet again in SE26? Yes I’ve checked your status page (and it shows everything is fine when the service is actually down). Yes we’ve rebooted the router.
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Ross Abrahams
(@ross_abrahams) reported
Seriously how many times do I need to speak with @virginmedia for them to tell my why my broadband installation keeps getting pushed back (nearly 2 months now). I haven't had a single conversation without being passed between 7/8 operatives. Literally the worst customer service.
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Claire Neaves
(@neavesclaire) reported
@virginmedia The irony is we left Virgin after months of struggling with poor connectivity and trying to get a better service. We are both keyworkers and were trying to carry out telehealth and run a social services team during lockdown. Really really poor experience with your company
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Gareth Davies
(@theshakadaddy) reported
@SkyHelpTeam Nope. Done that, several times already. Still not heard from sky, not about the shite wifi nor the complaint. I’ll be leaving when I’ve time to call; I’ll expect refund for the weeks of port/no internet whilst waiting for this shitshow to be sorted. @virginmedia @EE any offers?
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Ross Abrahams
(@ross_abrahams) reported
Not even sure whether I want to stay anymore. And to top it off, as soon as I am offered a single bit of compensation (not worth it at all!), an automated message tells me their offices are shut and they hang up on me. Absolutely awful by @virginmedia
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Juhil Dungrani
(@JuhilDungrani) reported
@virginmedia Your service sucks I’m experiencing awful service since last 3 weeks now
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🇮🇪⚪️#NunoOut
(@THFC_fan7) reported
@virginmedia why has the WiFi been completely down in my area for the whole day?
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Cords
(@dannycorder) reported
@virginmedia Appreciate your help here. There are only two of us here and it's only me who would do that so I can rule that out.