Virgin Media Outage Report in Dudley, England
Why is my Virgin Media service not working?
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Dudley come from postal codes DY1 and DY2 .
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
Problems in the last 24 hours in Dudley, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Dudley, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
April 6: Problems at Virgin Media
Virgin Media is having issues since 09:40 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
- Internet (56%)
- Wi-fi (21%)
- Total Blackout (10%)
- TV (8%)
- E-mail (4%)
- Phone (2%)
Live Outage Map Near Dudley, England
The most recent Virgin Media outage reports came from the following cities: Birmingham, Oldbury, Walsall, Wolverhampton, West Bromwich, Dudley, Wednesbury, Bilston, Smethwick, Willenhall, Rowley Regis, Halesowen, Stourbridge, Sutton Coldfield, and Brierley Hill.
| City | Problem Type | Report Time |
|---|---|---|
 Birmingham
|
Internet | 1 hour ago |
|
Birmingham
|
Internet | 18 hours ago |
|
Birmingham
|
Internet | 18 hours ago |
|
Birmingham
|
Wi-fi | 20 hours ago |
|
Oldbury
|
Total Blackout | 22 hours ago |
|
Birmingham
|
Internet | 1 day ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Dudley, England
Latest outage, problems and issue reports in Dudley and nearby locations:
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B' (@s_badruddin) reported from Birmingham, England@heenamajeed @virginmedia We have the same problem 🙄 ALWAYS!
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tonymartin (@tonymartin82211) reported from Birmingham, EnglandShocking telephone customer service from @virginmedia yet again, what a totally rotten organisation😕.
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Justin Osborne (@O5BORNE) reported from Dudley, England@virginmedia Just had a text message from your team to say the Broadband issue is now fixed - it isn’t ! 😡
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mo4g (@mo4g_777) reported from West Bromwich, England@virginmedia sick to death of constant issues with your phone line perry barr - i nighthawk leave and go to bt
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Matt Smith (@MattyladKRO) reported from Birmingham, England@RacingTV Unless you’re a @virginmedia customer where you cannot have any discounts and have to still watch @SkySportsRacing in neandatholic pics with no HD despite “promises” for 18 months it gonna abe available “ soon”
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Calum McGill (@Cal1964) reported from Wolverhampton, England@virginmedia We were offered this and two boxes etc for £89...NINE DAYS AGO and then no one wanted to speak to us!!! Terrible service to a loyal Virgin customer of 8 years...robbery😠
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Justin Osborne (@O5BORNE) reported from Dudley, England@virginmedia No difference at all when hub rebooted, Broadband still off and no way of getting through to your teams either by phone or via website to report ‘total lack of connection ‘ ! REALLY BAD CUSTOMER SERVICE. 😡
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Calum McGill (@Cal1964) reported from Wolverhampton, England@virginmedia Okay, we'll try again tomorrow. I'm sure you're aware I've lodged a complaint already as very unhappy with the level of service from your agents. I needed this sorting over a week ago and now Virgin have taken another £129 for another month🙄
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mo4g (@mo4g_777) reported from West Bromwich, England@virginmedia once again your stupid phone line has stopped - do you not have water proof cabinets or some thing always a prob in bad weathe
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🐺Wolfish (@unit_1974) reported from Birmingham, England@Matey30 @virginmedia Nothing less than I’ve come to expect from them. Service has been so bad which is why we’ve left their tv service. Had to keep the broadband for now due to limitations of other local providers. Now watching freeview…
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Jack Turley (@mastergamelad) reported from Dudley, England@virginmedia You're call centers are terrible. Just got hung up on. having miss calls and rmails about "money i owe" which i do not. get back to me asap.
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🐺Wolfish (@unit_1974) reported from Birmingham, England@_mark13 @virginmedia Their customer service is virtually non existent! We are just money to them.
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Nas Mahmud (@M5Mahmud) reported from Birmingham, England@SkyUK Just like to say compared to @virginmedia and @bt_uk your customer service is absolutely SHITE!
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Justin Osborne (@O5BORNE) reported from Dudley, England@virginmedia Yes,rebooted hub plenty of times. Lights flashing randomly. Registered for text service for service issues and just received one saying useage outing registered and est repair time now 26/09/19.another 2 days of problems. This affects my work at home. Need to cancel and go to Sky
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Sharon Baker (@DixeyBaker) reported from Birmingham, England@virginmedia I appreciate your reply and I've done everything - its says no issues in the area but it said that yesterday and there was - I've had wrong service text come thru and all sorts- it's just not good enough
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Mr C 🦁 (@Dav3yAvFc) reported from Dudley, EnglandDont you love. Being on hold to @virginmedia .. for 27 minutes to finally get thru. To then be told your bill has doubled because your contract expired. Then to have the phone put down on you 😂😂😂😂😂
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🐺Wolfish (@unit_1974) reported from Birmingham, England@virginmedia Bit pointless now. As are you customer service team whenever I call, which is half the reason we cancelled! 😠
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mo4g (@mo4g_777) reported from West Bromwich, England@virginmedia ffs once again your stupid phone line isn’t working - B42
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Sharon Baker (@DixeyBaker) reported from Birmingham, England@virginmedia Broken again this morning after being ok eventually yesterday - managed to get through on the phones as it's still early - they are now checking and its been escalated and an engineer booked for Monday - progress of sorts!
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Sarah James (@gmb_sarahjames) reported from West Bromwich, England@virginmedia major loss of service 2 days now on broadband and tv, can anyone explain why please. Happy to send details via DM
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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AAUTD (@2020AAGAMER) reported@virginmedia Talking about mountains and castles when your service is unreliable at street level...
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Sophie Vince (@sophielou28) reported@virginmedia your new 360 TV is so confusing! And the remote is noisy! Ah well at least I'll save a fortune when I cancel the whole bloody lot! #ifitsnotbrokedontfixit
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Phil Jacks (@100Phish) reported@virginmedia my internet is down. Please DM me asap. What’s going on
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🔰 Totally Man Utd™ 🔰 (@TotallyMUFC) reported@virginmedia Yes. Is it really too much to ask that you have enough staff to help customers? Awful service
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Ana (@ana_aisq) reported@virginmedia same issue 12h of no Wi-Fi, no idea when it will be fixed
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🔰 Totally Man Utd™ 🔰 (@TotallyMUFC) reported@virginmedia @C4Gogglebox You have anyone actually on WhatsApp or is that just to pretend to have a customer service team.
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Jeff Forshaw (@JeffForshaw) reported@virginmedia I upgrade to v5 router but now need Wi-Fi pods resetting but I need to give serial numbers of pods but a) these are long details b) your call quality from 150 is crap and difficult for either to hear… I tried using WhatsApp comms but no tech available! Any ideas??
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🔰 Totally Man Utd™ 🔰 (@TotallyMUFC) reported@virginmedia Broadband not working, no one on WhatsApp, can't get through on the phone, nothing. Worst service I've ever received, honestly you lot are a ******* joke.
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Beddo (@biccester) reported@virginmedia my mums 85 with memory loss she can’t remember password and we can’t cancel her renewal she’s on a pension and can’t afford the price increase from £47-£74 need help
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Collette Elliott (@coll34) reported@Virgin took £115 out of my account at the beginning of the month yet they cut me off. I’ve sent proof of my bank statement saying they have took it yet they are saying it hasn’t been paid. No one can put me in touch with anyone who can help me @virginmedia your a joke