Virgin Media Outage Report in Dudley, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Dudley come from postal codes DY2.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Dudley, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Dudley and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
February 10: Problems at Virgin Media
Virgin Media is having issues since 08:40 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (20%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Dudley, England
The most recent Virgin Media outage reports came from the following cities: Stourbridge, Birmingham, Oldbury, Wolverhampton, Brierley Hill, West Bromwich, Bilston, Walsall, Dudley, Solihull, Sutton Coldfield, Rowley Regis, Wednesbury, Cradley Heath and Redditch.
| City | Problem Type | Report Time |
|---|---|---|
 Stourbridge |
TV | |
| Birmingham |
||
| Oldbury |
Internet | |
| Birmingham |
Internet | |
| Birmingham |
Total Blackout | |
| Birmingham |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Dudley, England
Latest outage, problems and issue reports in Dudley and nearby locations:
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Chris Psaras
(@chrispsaras) reported
from
Dudley, England
@virginmedia it's the same old excuses. Told it would improve but still the same old inconsistent service I've received during the whole of the summer. Can never get through to anyone, complete waste of time today. Shocking customer service!
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David_Preece
(@David_Preece) reported
from
Birmingham, England
@virginmedia Yet again my internet is down, just had half service for 2 months and it worked for 10 days now gone again... yet you still take full payment out my bank, I see this a theft...
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Phil Campbell
(@PhilCampbell_) reported
from
Willenhall, England
@virginmedia Not gonna keep calling. I also won't be paying for a service you guys can't be bothered to give me.
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Jo
(@Jod_69) reported
from
Birmingham, England
@virginmedia hi. Second time this week no internet. Monday was all day. Can’t get thru to you by phone. What is going on with my service?
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Steve Arliss
(@SteveA_3) reported
from
Wolverhampton, England
This is the exact reason I use the web chat!! To ensure conversation is saved on screenshots! So far today @virginmedia have been completely useless! Want me to pay for a service I'm not getting and they dont know when I will be able to get again
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jade💓
(@jadedurnallx) reported
from
Birmingham, England
@virginmedia are absolutely useless. Have over 100 properties with Virgin Media Broadband, and you’d think they’d attempt to fix issues and keep our future custom. Safe to say we’re looking for another supplier if there are any recommendations...
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dpaudio
(@dpaudioUK) reported
from
Birmingham, England
Well after 2 months of broken internet, it was fixed for almost 2 weeks now it's gone again. Fix date is 16th Nov and yet they still charge full price... @virginmedia
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Phil Campbell
(@PhilCampbell_) reported
from
Willenhall, England
@virginmedia Yes there's no issue on the checker. The connect app says it's fine except for a few times it's said the connection is poor. But 1mb some nights is ridiculous...
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Omar Qureshi
(@omarqureshi) reported
from
Birmingham, England
Yeah, an Internet outage during lockdown can do one. @virginmedia B24 area.
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Jo
(@Jod_69) reported
from
Birmingham, England
@virginmedia As per last message it says problem in area. It’s back working now (see time of initial mail). 4th time this week it’s been down for prolonged periods of time. Not good
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loc
(@LEE__83_) reported
from
Wednesfield, England
@virginmedia any chance anyone will ever get back to me regarding my appointment to have internet connected. No phone call as promised. A joke now. I can't see why I shouldn't cancel
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Paul Simmons
(@PaulSimmons66) reported
from
Birmingham, England
@virginmedia Today we received outstanding service from Jack the engineer from virgin media. He was polite friendly and determined to rectify the fault which he did. A credit to Virgin media thanks Jack
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Steve Arliss
(@SteveA_3) reported
from
Wolverhampton, England
And they expect me to be happy to wait until the 5th of december now? While still paying full price forbabaervice I cant use because they messed up @virginmedia seriously wtf!!
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loc
(@LEE__83_) reported
from
Wednesfield, England
Love having my appointment for internet with @virginmedia cancelled without being told why and the promised phone call to sort out the issue not happen. Great service
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Jo
(@Jod_69) reported
from
Birmingham, England
@virginmedia Yep just says problem in my area. Not helpful and is getting to be a pain tbh
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Colin Joyce
(@beast_gbgolfer) reported
from
Birmingham, England
@virginmedia Doesn’t work says account question is wrong so can’t change password and can’t access account think it’s hacked 1 hr waiting on phone your service is poor
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Matt Dudley
(@matttdudley) reported
from
Dudley, England
@virginmedia Supposedly had 1gig internet installed today but it appears you only brought the slow one with you! Top speed - 400mbps. Oh, and thank for cutting my call after 2 hours. #greatcustomerservice 😡
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Rob
(@Rob_Hallmark) reported
from
Birmingham, England
@virginmedia hello. Since I signed up in may I have never been able to log into my account. I never received the welcome email etc so don’t know my account or customer number. I have tried calling and they said they resent the email but nothing. What can I do?
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Jo
(@Jod_69) reported
from
Birmingham, England
@virginmedia Broadband down again today 4th time this week. Really will have to rethink providers
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Phil Campbell
(@PhilCampbell_) reported
from
Willenhall, England
@virginmedia Still having issues. Was on hold for 1 hour 20 yesterday too and also got cut off...😑
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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PLSE HELP/NOTE THX
(@GoodServicePlse) reported
@virginmedia So in the last year VM "upgraded" my Tivo with Virgin 360 which is like a child's version of Tivo, and down graded my loyalty/ Bluelight discount. And my WiFi may be fast in the lounge where the router is, but is intermittent in the next room...
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Hotel&restaurant PR
(@pr_hotel) reported
@virginmedia Outrageous! An increase of almost 10% from March. Called to cancel but no reply after hanging on for 20 minutes and getting same predictable recorded waffle. Goodbye! Nice while it lasted.
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Jay Faulkner ♿
(@thejayfaulkner) reported
@virginmedia I did yes. An engineer did try earlier to do something, and thought he'd got it sorted, but we're now in a worse position than before unfortunately (not blaming him!). Said 2nd line support will look in 48hrs or so ...but obviously it's been over a week of this issue.
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Shez
(@fizzybaba) reported
@virginmedia currently partner sat online since 4.00 pm this afternoon waiting to speak to customer sevices. What an absolute joke..😡😡
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Richard Bennett
(@arsenalrich29) reported
@virginmedia Have tried on the phone for the last 20 minutes trying to enquire about the lack of engineer turning up to install b/band in my father's house today. No calls, no texts keeping him updated either. Is this as good as it gets with your service?
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The Kitchen Singer
(@Aisha_page22) reported
@virginmedia can you check if my service has an outage in my area? I cannot use your online service checker as your website is down. It's for Doncaster. Thanks
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besh
(@besh53587734) reported
@virginmedia I would! And do you you know what I appreciate the customer service here! Actually makes me feel less annoyed!
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Creasy
(@Dayo_28) reported
@virginmedia I pay for ultra fast broadband and I can’t use more than one device at a time without one then moving at a snails pace which is just ridiculous. Also every week the internet shuts off randomly for 5 minutes and crashes whatever I’m doing. Also streaming is regularly slow
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Neil Bowker
(@npbowker) reported
@virginmedia I am disgusted and astonished by how poor your company treats its customers. Let alone lying about a package price then putting through an inflated contract value. Making it impossible to rectify due to your policy to ignore complaints. Please help me @BBCWatchdog
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Jay Faulkner ♿
(@thejayfaulkner) reported
@virginmedia Because, obviously, I'd like to know what the issues were, and what was done to fix them/ensure they won't happen again* *25+ years IT Manager head speaking :)