Virgin Media Outage Report in Dudley, England
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The latest reports from users having issues in Dudley come from postal codes DY2.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Dudley, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Dudley and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (58%)
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Wi-fi (18%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Dudley, England
The most recent Virgin Media outage reports came from the following cities: Birmingham, Walsall, Oldbury, Sutton Coldfield, Dudley, Rowley Regis, Wolverhampton, Wednesbury, Cradley Heath, West Bromwich, Brierley Hill, Solihull, Redditch, Smethwick and Bilston.
| City | Problem Type | Report Time |
|---|---|---|
 Birmingham |
Internet | |
| Birmingham |
Internet | |
| Birmingham |
Internet | |
| Birmingham |
Internet | |
| Birmingham |
Internet | |
| Walsall |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Dudley, England
Latest outage, problems and issue reports in Dudley and nearby locations:
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Darren Dunbar
(@darrendunbar70) reported
from
Birmingham, England
@coopersalty I strongly suggest you invest in Sky or Virgin media then. Having an old TV with only 5 channels is the problem here!!
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Adam
(@brumadam) reported
from
Birmingham, England
@virginmedia hi, since we’ve upgraded to 1gb and hub 4 we’ve had problems connecting @Tesla M3 to WiFi. Advised the Plume mesh might fix it and we can receive FOC but been out of stock all year it seems. Any idea when they might be back in stock to try and fix our issues please?
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blaster66
(@blaster1966) reported
from
West Bromwich, England
@virginmedia All OK now but didn't have any service for 12 hours
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Roy Kyffin
(@RoyKyffin) reported
from
Birmingham, England
@virginmedia Hi web page not working when IMEI put in and confirm button selected. Nothing happens.
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King Of Ink Land ®
(@king_body_art) reported
from
Birmingham, England
@shannonkeatingx @virginmedia Guessing you tweeted them after there closing hours. Ring them up make an official complaint this is an error that many fall short off. Plus you have the option of switching. @richardbranson name dragged through mud with these telecoms business
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Coral Musgrave 🇪🇺🇬🇧🇳🇴
(@travellingcoral) reported
from
West Bromwich, England
@ThatLyndsey @priddy @virginmedia We sent it as advised as a tracked delivery with proof of postage. That's why it's £11. And they're charging £10 admin fee to disconnect our phone line. Absolutely shambolic service. #utilitywarehouse
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Lacie_Adams
(@Lacie_Adams1) reported
from
West Bromwich, England
Well done @virginmedia screwed up again.. even on an online chat when it is written down infront of you you end up removing elements of my package I have specifically asked you to keep on 😡 it would be nice to have one good experience with you. How do I log a complaint?
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Roy Kyffin
(@RoyKyffin) reported
from
Birmingham, England
@virginmedia Nokia 2.3 isn't on the drop-down box
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David Ian Harris
(@davidiharris) reported
from
Birmingham, England
@virginmedia who can I speak to about your shambolic customer service!!!??? 💩
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Jens Tait.
(@jenstait) reported
from
Wolverhampton, England
So yet again another WiFi problem with @virginmedia in #wolverhampton and expected connection fix at 1:03am. Right... so how am I going to work now ?! 😡
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Mark Cottrill
(@Markycot) reported
from
Solihull, England
@virginmedia for the second day out of the last 60 hours we have no Internet or TV in the B92 area!! You do know the rules are still to work from home if you can don’t you? Atrocious service and reliability!!
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Tahmehtay
(@tahmehtay) reported
from
Birmingham, England
In addition to the cost of a new home that I have to furnish fully top to bottom, @virginmedia is trying to charge me £240 exit fee when THEY don't supply the new address. This is seriously getting me down. I can't even afford necessities.
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Andrew Jones
(@andyjuk) reported
from
Solihull, England
@virginmedia can I request someone from your UK customer services makes contact with me being as I feel like one of your Indian agents has lied to me and another has accused me of trying it on.
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Jonathan Ward
(@jaward916) reported
from
West Bromwich, England
@virginmedia Yup, seems your systems have issues so the poor chap's calling me back later!
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Craig Brown
(@CraigBrownGolf) reported
from
Dudley, England
@virginmedia such bad service from day one, nothing but problems and frustrations, an active complaint now been running for all of 2021 and so far I’ve received no contact, I have called in at least 6 times each time I get promised it will be sorted but still waiting? Shocking!!
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Roy Kyffin
(@RoyKyffin) reported
from
Birmingham, England
@virginmedia Hi, why does my 4g signal drop to H when I have or use voice call? Never used to happen when you were tied in with EE. Internet settings are correct. Thanks
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Jonathan Ward
(@jaward916) reported
from
West Bromwich, England
@virginmedia Morning! So I checked the app for status and was fine, but on the website it said known issue all services. So I subscribed to the SMS alerts and it was "back" at 22:03. Hopefully it stays that way!
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Tahmehtay
(@tahmehtay) reported
from
Birmingham, England
@virginmedia is trying to charge me an exit fee of £240 because I am changing address. I would continue with their service, except THEY don't supply the new address. How is this OK? How is such a large company getting away with such a brazen scam. Wow!
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Tahmehtay
(@tahmehtay) reported
from
Birmingham, England
@virginmedia seems to supply only just above half of the country, but if you change address to an area they don't supply YOU have to pay £240 exit fee. Do not use them if you can't see into the future and know for sure that you will never move. Insane!
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Mark Cottrill
(@Markycot) reported
from
Solihull, England
@virginmedia Internet and TV down yet again and this after a debacle of a mis sold “extra” remote control this weekend, absolute disaster and terrible customer service!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Jon Youlden
(@gallifrey11) reported
@virginmedia following the passing of my late father just over a year ago I took over the Virgin Media account for our TV, phone and broadband service. The service provided has been terrible and in 2025 especially. We have switched to Sky today and with not long left on our contract we have been advised that Virgin will be charging £585 as an early disconnection charge. I would like this removed so we can go to Sky and move forward. The issues we have faced this year should show that the charge is unreasonable and should be removed.
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craig chaloner
(@rabidmonkey2129) reported
So now @TalkTalk are expecting him to pay his contract in full @virginmedia have him pay for time he didn’t use. So because of terrible service from someone in the Walsall branch my dad retired dad is getting financial hurt by 2 large companies that refuse to help fix their fault
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Jk
(@JinaKx87) reported
Anyone else have issues with @virginmedia broadband? I'm in Nottingham and unable to connect to Internet and have been waiting on the phone to Virgin Media for over 30 mins!!
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MyWifeSheDie
(@JurgenPls) reported
Just helping the grandparents set up their new @O2 account but now everything is packed in to the joint ID with @virginmedia and the whole thing is a shambles. Multiple verifications not working. They never would've figured it out on their own. Bin the lot and switch provider.
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Paradise Decay 🥽
(@ParadiseDecay) reported
@virginmedia And @O2 EMAIL is a JOKE! - You need a secondary email to use their service and then they want to verify accounts. I can't even LOG in to check my emails! - What a JOKE!
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Mick Jones
(@Mickjones36) reported
@virginmedia Contract wasn’t right when renewed, hours spent on calls & online as everything is so slow (FB Messenger - 1.5 hrs + on both occasions to create security!), nothing clear &?your emailed bills tell me I owe you money your staff then tell me I don’t but the system can’t be changed
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The MayoDon
(@Donal43680543) reported
@virginmedia The worst service for a company in Ireland twice you get the response "it will work in a few hours" wifi still down. Whole weekend without it and now you have no support on a Sunday. @sky @VodafoneIreland please gwt in touch
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craig chaloner
(@rabidmonkey2129) reported
@virginmedia @TalkTalk Unfortunately someone has taken his memorable word down incorrectly and despite him giving the word in full because it was spelt wrong or taken down wrong he has been told nobody can help him and he will have to wait until a letter arrives.
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Paradise Decay 🥽
(@ParadiseDecay) reported
@virginmedia @O2 We need to be able to LOG in with OUR original Virgin media emails and get access to our accounts, stop with this 02 account BULLSHIT! You've locked out 3 family members with this CRAP!
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It'sYaBoyYoyo | RIPAkiraToriyama
(@itsyaboyyoyo1) reported
@whisperwoIf @virginmedia As per usual, Virgin Media being complete crap 😔