Virgin Media Outage Report in Dudley, England
Why is my Virgin Media service not working?
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Dudley come from postal codes DY1 and DY2 .
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Problems in the last 24 hours in Dudley, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Dudley, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
April 5: Problems at Virgin Media
Virgin Media is having issues since 10:00 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
- Internet (56%)
- Wi-fi (21%)
- Total Blackout (10%)
- TV (8%)
- E-mail (4%)
- Phone (2%)
Live Outage Map Near Dudley, England
The most recent Virgin Media outage reports came from the following cities: Oldbury, Birmingham, Walsall, Wolverhampton, West Bromwich, Dudley, Wednesbury, Bilston, Smethwick, Willenhall, Rowley Regis, Halesowen, Stourbridge, Sutton Coldfield, and Brierley Hill.
| City | Problem Type | Report Time |
|---|---|---|
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Total Blackout | 48 minutes ago |
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Internet | 12 hours ago |
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Internet | 19 hours ago |
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Internet | 23 hours ago |
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Total Blackout | 1 day ago |
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Wi-fi | 1 day ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Dudley, England
Latest outage, problems and issue reports in Dudley and nearby locations:
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Terry Sankey (@terrysankey) reported from Wolverhampton, England@SimonADouglas @virginmedia We have the occasional internet problem but since the last announced 'update' the hub seems to be resetting itself. Doesn't matter to the 'wired' machines but obviously disconnects the WiFi! Irritating as the restart times are long and inputting the names/password is a pain 🙄
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Bill Bishop (@ArcanumDesign) reported from Halesowen, England@virginmedia Tom, I already have, and they refused to match the same cost when the introductory offer finishes. You are still over charging me £125 p.a. for being an existing customer. Please have a UK customer manager contact me
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W. J. Thirsk-Gaskill (@wthirskgaskill) reported from Birmingham, England@virginmedia Please concentrate on getting up the noses of broadband customers, and stop running shit trains, and suing the NHS for money that was never yours in the first place.
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AMBITIOUS 🎶🎸🔊 (@AmbitiousMusic) reported from Birmingham, England@virginmedia Your service has been shit for years. Need a change
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Mike Hamer (@Plumberguyuk) reported from Birmingham, EnglandVirgin Media should be reported to the advertising standards, for lies, what a total load of crap, try getting your customer service telling the truth for a start .
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Howard Martin (@HJMKent) reported from Kidderminster, England@virginmedia Yes but I just tells me there are no problems. It did the same thing a few weeks ago but stopped when I held wifi button down - it's now constantly flashing & that wont stop it & web site says in normal operating all green lights should be off.
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Georgie Colley (@GeorgieMaley) reported from Kidderminster, EnglandWhy can’t media providers just get into the 21st century and make it easier for households, by having contracts based on a joint accounts. That way, both home owners can call up about any problems! Data protection my arse @virginmedia @SkyUK
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Nathan Lloyd (@Wolvesblogger) reported from Wolverhampton, England@virginmedia Cheers for the top. Yes, tv & broadband services issues with an estimated fix time of 23:55. I may have to crack open the Scrabble & the candles. Now I know how people felt in the black outs during the war!
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Jamie (@JWilliams_94) reported from Birmingham, England@idlecreative @virginmedia They probably won’t tell you much but it’s definitely a regional problem me and other I know are suffering the same problem with all the other people putting it too Twitter
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tom reed (@tomstrumreed) reported from West Bromwich, England@virginmedia There's nothing there relating to broadband issues.
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Kate Wright ◣ ◢ (@Wrightgal80) reported from Birmingham, England@danhounslow @virginmedia They are bull shit! I sit next to the router and sometimes have to take my phone off WiFi so things load.
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Dicky Dodd (@DickyDodd) reported from Wolverhampton, England@virginmedia You seem to find it very easy to let go a loyal customer of 23 years. You won't be that sad.
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Dicky Dodd (@DickyDodd) reported from Trysull, England@virginmedia media retentions and I got cut off and no call back. Ambismal customer service.
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Dicky Dodd (@DickyDodd) reported from Wolverhampton, EnglandSo I've been on hold to @virginmedia Customer retentions for 17 minutes... Unreal.
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Dicky Dodd (@DickyDodd) reported from Wolverhampton, EnglandNow holding for 20 minutes @virginmedia Customer retention department obviously trying a different tactic to keep me as a customer I've been with this company since 1997 and this how I have to be treated.
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Mat 🏳️🌈 (@EgglestonMathew) reported from Birmingham, EnglandFeel sorry for the poor bloke at Virgin Media that’s answered the phone to Matthew
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Samantha (@Sammykins9486) reported from Birmingham, England@virginmedia It is a media issue, I sent off the documents over a month ago confirming new account holder , no reply or confirmation this has been actioned at all. Weeks on end trying to sort one issue that should be easy is unacceptable
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Nathan Lloyd (@Wolvesblogger) reported from Wolverhampton, England@virginmedia Intermittent problem. It’s back on & then it’s gone again. Very frustrating.
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Samantha (@Sammykins9486) reported from Birmingham, England@virginmedia It’s media. I have sent off the details to change account holder name and heard nothing back it has been over 2 weeks, can’t get anywhere when i contact your call centre. I need a change to our services and need support with this
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AMBITIOUS 🎶🎸🔊 (@AmbitiousMusic) reported from Birmingham, EnglandOk so the @EE connection on my phone is far superior then my home @virginmedia WiFi. May switch. #virgin is crap!! 🖕🏽
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Silverfinger (@theRealRayThomp) reported@DebbyHallett_LD @SueSuezep @virginmedia I ran an online connectivity test with Virgin Media recently and it picked up a fault. I was able to book an engineer visit at a time suitable for me and he put in a brand new router for me. My only issue with Virgin is the monthly cost, but it does cover very fast broadband.
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Promises Rust (@PromisesRust) reported@virginmedia Me: He said we can't use whatsapp again until he sends us a password to an address on the other side of the world that we don't live in any more. We said we will never receive it. He said, call back in 5 days when we receive it.
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Alex Gibson (@AlexMagd) reported@virginmedia So there's nothing you can do? You haven't been any help so far
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Raj Sharma (@officialsharmar) reported@virginmedia I want to discuss new contract and also file a complaint about your customer care executive who wanted to terminate my agreement without my consent
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Lorraine sleato 💙 (@Lorrainesleato1) reported@DebbyHallett_LD @SueSuezep @virginmedia They are awful I left them
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Chloe Robinson (@ChloeRo06576479) reported@virginmedia Good morning, I was to receive a telephone call from s manager regarding cancelling no-one has rang a customer for over 20 years he is a 76 Yr old pensioner who is struggling to pay essential bills and now to have to pay £200
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Promises Rust (@PromisesRust) reported@virginmedia You know I want to cancel. You can check current usage is zero, router is off, so you know I am not freeriding. I am trying to cancel. It should not be difficult. You have made it difficult. You know my intent is to cancel, that is clear. You know my intent is to pay final bill.
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p a z (@pxzpazpxz) reported@virginmedia can you at least tell me which buttons to press to get to a human that can cancel my account? 🫠 or offer me a live chat? you do that for hearing customers all the time I’ve seen your replies to ppl
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Unhappy Chappy (@ChappyUnhappy) reported@virginmedia internet is still not working as it should, and I have my Ethernet cable connected. Each morning at around 1:30am it disconnects even tho there is an Ethernet cable plugged in. Thiss has happened for more than three consecutive days. What is happening Virgin?
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G (@GhisJolly) reported@virginmedia I can't as my landline which would be free to call from, as I pay for the ability to call such a number, is not working!!!!! As I have no wifi connection.