Virgin Media Outage Report in Dudley, England
Why is my Virgin Media service not working?
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Dudley come from postal codes DY1 and DY2 .
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
Problems in the last 24 hours in Dudley, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Dudley, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 30: Problems at Virgin Media
Virgin Media is having issues since 03:20 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
- Internet (56%)
- Wi-fi (21%)
- Total Blackout (10%)
- TV (8%)
- E-mail (3%)
- Phone (2%)
Live Outage Map Near Dudley, England
The most recent Virgin Media outage reports came from the following cities: Birmingham, Dudley, Wolverhampton, Walsall, Oldbury, West Bromwich, Wednesbury, Bilston, Smethwick, Willenhall, Rowley Regis, Halesowen, Stourbridge, Sutton Coldfield, and Brierley Hill.
| City | Problem Type | Report Time |
|---|---|---|
 Birmingham
|
Wi-fi | 4 hours ago |
|
Birmingham
|
Internet | 6 hours ago |
|
Birmingham
|
Wi-fi | 23 hours ago |
|
Birmingham
|
Wi-fi | 1 day ago |
|
Dudley
|
Internet | 1 day ago |
|
Wolverhampton
|
Phone | 2 days ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Dudley, England
Latest outage, problems and issue reports in Dudley and nearby locations:
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Adam (@adam_jordan112) reported from Birmingham, England@virginmedia I’m absolutely disgusted with the mobile messaging chat. I have been trying since 11:30am to speak to an advisor and still not getting anywhere. I’d now like to cancel my new order as I am disgusted with the customer service for a new mobile customer!!!
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Jord (@J8rde) reported from Dudley, England@virginmedia I've been on for nearly 9 hours trying to complain or cancel. Nobody answers the phone. I got put through to retention at 1030 am still no reply on chat and its now disconnected me. I'm cancelling my direct debit.
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Liane Denton (@Crazikat2002) reported from Birmingham, England@virginmedia Yes there are issues but seriously everyday issues with your service. Clearly I am not getting the service I am paying for it what what promised when I switched to you. I would like a call and a solution to this problem
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Liane Denton (@Crazikat2002) reported from Birmingham, England@virginmedia WiFi is down again and even my broadband won’t connect. Seriously Virgin sort this out it is causing me serious issues with my work 😭
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Adam (@adam_jordan112) reported from Birmingham, England@virginmedia has your mobile online order website gone down? It keeps telling me to message or ring to order?
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Patrick Barnes (@PatrickBarnes17) reported from Birmingham, England@virginmedia I called 2 days ago, saying I wanted to leave, lady tried to say due to COVID other co. Not going into homes. First co.Called can fit when needed. Told only way to cancel contract is to call- last two days called about 10 times all staff busy call. How do I cancel?!
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adi (@adiDev0) reported from West Bromwich, England@virginmedia and the broadband has gone down again. Every day around midday. Phone app has problems reaching servers, web service status says my broadband is good. Router flashing or sorts of green lights.
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Samantha (@Sammykins9486) reported from Birmingham, England@virginmedia can I get a contact number please which is actually going to lead to someone helping me?all my services are not working, im working from home and now losing wages as I cannot connect to work , this is ridiculous
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Liane Denton (@Crazikat2002) reported from Birmingham, England@virginmedia It’s not the WiFi, I am hard wired into to the router. So there is no excuse for this poor service.
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Steve Walters (@SteveWa13630733) reported from Wolverhampton, England@virginmedia Seems to be a problem with your website - have not been able to sign in to My Virgin Media Account or emails all day . Any ideas? Help?
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Ben Franklin. (@benavfcfranklin) reported from Dudley, England@virginmedia You can stick that. I suggest you fix the connection I’ve been having for weeks now, I can’t even load anything on my phone in the rook directly below. Before you ask I’ve done all the tests too then never heard back from you.
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Karl Hall (@Karlos26899) reported from Birmingham, England@virginmedia 30 day notice submitted and a very disappointed now to be ex-customer!!
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sharon Elizabeth Noa (@SharonNaokes) reported from Wythall, England@virginmedia why send me letters with no contact details on for me to get back to you, put my bill up, yet fail to provide the service I’m paying for! I’ve been trying for 3 weeks to contact you to talk about this! Shall I cancel my contract..yes as soon as I can get through 😤
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Barney Scholefield 🌈 💙 (@BarneyUoB) reported from Birmingham, England.@virginmedia not your fault, but can you do more to stop the scammers? @NatWest_Help 🙏 thanks for prompt support! /2
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sharon Elizabeth Noa (@SharonNaokes) reported from Wythall, England@virginmedia My main issue is that I need to speak to someone!! How do I do that? The line is constantly busy and won’t even put me on hold, the website says I need to speak to someone to deal with my requests! Can you see my problem? It’s appalling.I’m paying for a service I’m not receiving
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Mercedes Hodson 👷🏻♂️💁🏼♀️ (@mercede72928186) reported from Wednesfield, England@virginmedia Iv been having issues with my internet connection I believe I need a new box Iv had this box now for some years is there a number I can ring to get this sorted. Thank you.
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adi (@adiDev0) reported from West Bromwich, England@virginmedia Just to update, the engineer has never come
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Jord (@J8rde) reported from Dudley, England@Ofcom how do I lodge a complaint against @virginmedia they're making it almost impossible to cancel with them, I'm out of contract but where do I stand on just cancelling my DD payment ?
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Jord (@J8rde) reported from Dudley, England@shaady_eymech @virginmedia It would be easier to find Madeline McCann than cancel with virgin.
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Andy H (@AndyTDEJ) reported from Dudley, EnglandI think @virginmedia are attempting to outdo @TUIUK for the worst customer services . I’ve spent 45 mins on hold so far waiting to speak to a human . Doesn’t beat 3 and half hours trying Tui but bless Virgin they’re trying. Just appalling 👍
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Jack Longstaff (@jlongstaff_) reported@virginmedia any idea what the issue is with broadband in Bristol? BS16? We’ve been without internet since 5.30pm... thanks!
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. (@lewprvv) reported.@virginmedia good to know your service with phones is just as **** as the service you provide with your internet 🤙
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Alex Dean-Francis (@AlexDeanFrancis) reported@virginmedia after working for 30 minutes (throttled at 10mb) it has now gone down again.
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TheRealKatster (@TheRealKatster) reported@richardbranson @virginmedia I want to port my contract, Virgin cannot provide the service and are now telling me I have to pay for the remaining 10 months of a contract I can’t use!! It is Virgin who are unable to fulfill their part of the contract, why am I being penalised?
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v🫀 (@vaalcfc) reported@lewprvv @virginmedia this won’t help your phone fix itself
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شكيل (@5h4kil) reported@virginmedia WiFi keeps dropping. As you know we’re all working from home and being schooled at home, this is where your quality of service should have proven itself. Your rep, Nihal, thought that waiting till the 16th of March was acceptable as a fix.
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Chan (@chanlfc) reported@virginmedia Since I switched to #VirginMedia , my WiFi has dropped everyday, sometimes for hours. Customer Service was supposed to send me a new router. Nothing still received after over 10 days. Problems persist. #Unreliable
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Charlie 🏴x🏴 (@CharlieMorrisK1) reported@virginmedia why do I lag on so many games when someone is watching Netflix when there is just two of us using the internet the old router never made me lag that bad
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Alastair McCall (@biddymccall) reported@virginmedia I would like to speak to somebody about my account. I want to make a change, which I could do online if it involved giving you more money, but if it doesn't it's impossible to get through to someone. Help.
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Craig Dawes (@craigdawes) reported@virginmedia SK56EN broadband crap. Mobile signal crap. Four of us switching network and broadband immediately. Shite service and doing nothing to help. Bring on better networks.. anything you can do, probably not. Oh and have new phones and a week old new sim cards...