Virgin Media outages and service status in Dudley, England

Problems in the last 24 hours in Dudley, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Dudley, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Dudley, England

The most recent Virgin Media outage reports came from the following cities: Birmingham, Oldbury, West Bromwich, Bromsgrove, Wolverhampton, Bilston, Brierley Hill, Stourbridge, Walsall, Sutton Coldfield, Dudley, Kidderminster, Kingswinford, Smethwick, and Halesowen.

City	Problem Type	Report Time
Birmingham	Internet	2 hours ago
Birmingham	Internet	3 hours ago
Oldbury	Internet	4 hours ago
Birmingham	Internet	5 hours ago
Oldbury	Total Blackout	13 hours ago
West Bromwich	Internet	14 hours ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Dudley, England

Latest outage, problems and issue reports in Dudley and nearby locations:

• 
  Andraay Leung (@Andraay) reported 3 minutes ago from Birmingham, England

  @virginmedia having issues with Wi-Fi at home and your websites including the one on service status checks are not loading? As a result I can’t even report the problem.

• 
  Marianne Sommerville 🌻 (@MariannexS) reported 5 minutes ago from West Bromwich, England

  @virginmedia red button for the football not working again. @SkySports

• 
  Gordé 🦩 (@ReissOmari) reported 7 minutes ago from Birmingham, England

  Ended up just reconnecting my TP Link router, it seems the problems were with my Hub 5 because everything seems to be working fine now. Not great @virginmedia

• 
  Stu Jones (@StuJonesMusic) reported 7 minutes ago from Kidderminster, England

  Hi @virginmedia, I am in Kidderminster, Worcestershire (DY11) and my Virgin Media broadband connection is very poor this week. I have checked your website & apparently there are no issues in my area. I have also restated my access point/router twice but no improvement.

• 
  Shelly (@shelleex5) reported 11 minutes ago from West Bromwich, England

  @virginmedia red button not working again!! @skytv, does yours work? #FedUp missing baggies after my shift 😪

• 
  Stephen Bennett (@Stephen12857059) reported 13 minutes ago from Birmingham, England

  @virginmedia I called 150 today to speak to a Supervisor regarding my bill. I was told I would receive a call within the hour. NOTHING. I agreed a contract 18/8/22 and the last two payments have been £65 & £75 more than agreed. This is shocking customer care and service.

• 
  Stuart McCullagh (@stumccullagh) reported 25 minutes ago from Birmingham, England

  @virginmedia But when a contract is agreed like a mortgage or a fixed energy deal surely the agreement should last the full term. I’ve had issues since September & been told I can’t leave due to being under a contract so why should my costs go up when I’ve got an agreement in place until Dec

• 
  Simon Neale (@nealesj) reported 26 minutes ago from Swindon, England

  It looks like @virginmedia name servers are not accessible so no DNS records can be resolved. A major outage for their services. Seems to be no comms from them. @BBCNews are you aware? #VirginMediaDown #VirginMedia

• 
  Steve Lees (@measlewolf) reported 26 minutes ago from Dudley, England

  @virginmedia afternoon. I’ve been on hold for 25 mins and when I finally got through the line went dead after security questions. My mum has been without her TV service for over a week. Last night an engineer was due by 6 o’clock and never showed. Another text stating the 26th

• 
  LVWLVS (@lvwlvs) reported 27 minutes ago from Cheslyn Hay, England

  @virginmedia Everything is running fine then my devices can’t connect. It takes me switching the router off at the wall and on again for the connection to reestablish itself. First world problems but it’s a pain when I’m working upstairs and the router is downstairs. And it should just work!

• 
  Brian Cape (@BrianMCape) reported 33 minutes ago from West Bromwich, England

  Quite possibly the worst onboarding and customer 'care' experience I've EVER had @virginmedia Unfulfilled promises, failure to deliver contract as agreed and now I'm 'lost' in the system and being ignored. I'm left with no choice other than to 'out' you. #CaveatEmptor

• 
  Gordé 🦩 (@ReissOmari) reported 34 minutes ago from Birmingham, England

  @virginmedia It’s on both WiFi and wired. At this present moment I’m unable to get ANY network from the router on both.

• 
  Kev Maslin (@kevmaslin) reported 35 minutes ago from West Bromwich, England

  @virginmedia your treatment of us over a Lasting Power of Attorney issue has been appalling. Your people have actually SHREDDED a document costing hundreds of pounds despite us being told it had been returned. CISAS has been invoked and your CEO will be told . @MoneyTelegraph

• 
  Brian Cape (@BrianMCape) reported 43 minutes ago from Birmingham, England

  @virginmedia Another fail. Well done 👏🏻

• 
  Satish Danny Paul (@________Danny) reported 43 minutes ago from West Bromwich, England

  @virginmedia Hi, after raising 2 complaints for being missold my contract, no investigation done by virgin, no outcomes received. i am now bing asked to request my data (dsar), investigate the issue myself listenening to the recordings and send proof to virgin to review. shocking cust service

• 
  Stephen Bennett (@Stephen12857059) reported 49 minutes ago from Birmingham, England

  Once again the Internet Orovider that claims to be the best @virginmedia, has an outage. I bet all my savings there would be significant kick back if the directors didn’t get paid, because the Lady dealing with their account cannot get online. Time has come for change #cancelVM

• 
  Tim Hazelwood (@timhazelwood2) reported 49 minutes ago from Bewdley, England

  @virginmedia He has called a few times and I called once. They say there is an issue in the area. He's been without service since July and they said the issue would be resolved on 21st aug. ive been away and it's still not fixed. It looks like an issue with the box to me as a layman

• 
  Evan Davis (@EvanD) reported 58 minutes ago from Birmingham, England

  @virginmedia Yes I’ve done that. My connection drops out for a minute or so every 30-60 mins. Hard to replicate. My account has notes regarding the reason why the credit was given last time. Ideally I don’t want to wait so long for the same issue to be fixed.

• 
  le Phantom Plume (@lePhantomPlume) reported 58 minutes ago from Wolverhampton, England

  @virginmedia It’s ok thanks, one of your team rang me, was extremely rude then hung up.

• 
  Ashley Day (@AshleyDay1971) reported 58 minutes ago from Woodside, England

  @virginmedia Internet down again, 3rd day I'm a row. Can't even check status on your website as its not loading properly. When will it be fixed?

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Lucia (@LadyLucia05) reported 2 minutes ago

  @virginmedia Definitely loss of 1GB broadband, my home security is not fully funcioning either, its just not good enough, Ypur estimated time of fix is Wednesday 20th by which time i will have its been down since Friday, I expect to be receiving a substantial discount on my bill.

• 
  Malcolm Sillick (@Malcolm_Sillick) reported 6 minutes ago

  @Benleo I've been with @virginmedia for many years. Whole reason, is that in my road/area, their broadband in miles quicker than the 'Openreach' slow version. To be fair, it works well most of the time - but when it doesn't and you have to ring the Indian Tech Support; Oh dear it's grim!

• 
  Anthony James (@AnthonyJames03) reported 6 minutes ago

  @IanLythgoe4 @virginmedia Dude switch to Sky. I heard so much bad about them, but has been amazing ! Customer service is so much better than virgins was and I was with them 7years

• 
  Victoria Lawrence sm 🇬🇧 (@vclark90_sm) reported 7 minutes ago

  @Benleo @virginmedia They are awful.

• 
  v (@uraniumfroge) reported 7 minutes ago

  @virginmedia Every day it’s just “wait until tomorrow” with no real update, no installation date and no communication yet we’re being threatened with huge cancellation fees despite having no service at all. Can someone please actually take ownership of this situation?😡😡😡

• 
  The Emperor Poofius Maximus (@IlPoofto) reported 7 minutes ago

  @Benleo @virginmedia No customer service in the evenings and weekends, when people are most likely to need it...

• 
  Bob holness (@rsole1212) reported 10 minutes ago

  @Benleo @virginmedia Vodafone is very good for internet, we've got it. Never had a problem and if you've got a Vodafone phone you get discount I think.

• 
  Sue Trickett/Green (@skgreennz) reported 10 minutes ago

  @virginmedia But your customer services have take 2 months and they lie

• 
  Jonny (@Jonny_M_UTG) reported 11 minutes ago

  @Benleo @virginmedia I've literally just left Virgin Media, to join Sky. That's how bad they are

• 
  Dave Hughes (@DaveHughes182) reported 13 minutes ago

  @virginmedia This issue appeared to be fixed only for the internet connection to drop out again a few minutes later last night and the fix date remains 5 whole days! It doesn't seem to be affecting anyone else in my street other than me. Can anyone help?