Virgin Media

Virgin Media Outage Report in Dudley, England

Problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

The latest reports from users having issues in Dudley come from postal codes DY3, DY2 and DY1.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Dudley, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Dudley and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Dudley, England 11/17/2025 04:40

November 17: Problems at Virgin Media

Virgin Media is having issues since 09:00 AM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (61%)

    Internet (61%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (1%)

    Phone (1%)

Live Outage Map Near Dudley, England

The most recent Virgin Media outage reports came from the following cities: Oldbury, Birmingham, Willenhall, Dudley, Kingswinford, Wolverhampton, West Bromwich, Redditch, Smethwick, Walsall, Sutton Coldfield, Kidderminster, Brierley Hill, Stourbridge and Halesowen.

Loading map, please wait...
City Problem Type Report Time
United KingdomOldbury Internet
United KingdomBirmingham Internet
United KingdomWillenhall Internet
United KingdomOldbury Wi-fi
United KingdomBirmingham TV
United KingdomBirmingham Wi-fi

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Dudley, England

Latest outage, problems and issue reports in Dudley and nearby locations:

  • jaw1992_ jake. (@jaw1992_) reported from Birmingham, England

    @virginmedia sort your ******* broadband out. It’s every other day that it goes down, and is beyond a joke now.

  • JayminiDesai Jaymini Desai (@JayminiDesai) reported from Solihull, England

    @virginmedia am struggling to get through to anyone at virgin. It’s ridiculous. You have sent my SIM card to my old address and now I can not retrieve it or get in contact with you m. 2 hours on hold to be cut off. Messaged on chat and no response. Help!!!!!

  • Fubz21 Fubz (@Fubz21) reported from Dudley, England

    @Angriper @virginmedia @SkyUK If I could get Sky here (at least decent speeds) I'd have switched years ago mate. Although, the way things are going, I'd be better off with poor download speed and uptime, rather than super fast speeds and always down.

  • omarqureshi Omar Qureshi (@omarqureshi) reported from Birmingham, England

    @virginmedia What's the procedure if this isn't rectified? It's not a unusual request, yet I'm around 10 days without phone service.

  • stumccullagh Stuart McCullagh (@stumccullagh) reported from Solihull, England

    @virginmedia i give up now can't get through no broadband yet again I want my contract cancelled I'm paying for a service I never get! Will someone contact me I'm cancelling my direct debit not getting a penny more off me until i get broadband!

  • Junction10 Jason Sheldon (@Junction10) reported from Walsall Wood, England

    @virginmedia It always used to. It sees my address from the postcode & gives me the house number and street to choose, then asks me to complete a form for you to contact me to tell me within 10 days if the service is available in my area. It used to be instant, but no-one ever did contact me.

  • stumccullagh Stuart McCullagh (@stumccullagh) reported from Solihull, England

    I seem to speak to @virginmedia more than I do my kids , been on hold for just the 54mins now regarding the fast speed broadband i pay for but never get!

  • jedimasterob1 Steve Galloway (@jedimasterob1) reported from Wolverhampton, England

    @virginmedia NO BROADBAND SERVICE AGAIN! 🤬

  • Fubz21 Fubz (@Fubz21) reported from Dudley, England

    5th time today @virginmedia has gone down, got zero work done and no response from customer services. Last straw for me this, as if I'm not under enough stress from work as it is!

  • LegincBellion Nigel Campbell (@LegincBellion) reported from West Bromwich, England

    @virginmedia my broadband has been down since 7 am this morning, what’s going on?

  • b67dazza B67 dazza (@b67dazza) reported from West Bromwich, England

    Again @virginmedia your customer service makes me wonder how you survive as a business , I choose to wait to talk to someone as I have the time to atm and what happens as I patiently wait i get cut off .My deal is up soon youre on the back foot now to keep this customer

  • jedimasterob1 Steve Galloway (@jedimasterob1) reported from Wolverhampton, England

    @virginmedia Yes, same issue as Monday evening and been advised no service until 11pm!

  • GameAndClay Keats (@GameAndClay) reported from Dudley, England

    @virginmedia Thanks Virgin, it’s been emotional to say the least, I think Vouchers are a good way to say sorry @virginmedia as a new customer it says you value the trust i can put in to our future relationship. Thoughts?

  • FroggattSimon Simon Froggatt (@FroggattSimon) reported from Solihull, England

    @virginmedia Wifi down AGAIN in b92... come on!

  • AshScrivens Ashley Robert Scrivens (@AshScrivens) reported from Birmingham, England

    @virginmedia I have just switched my parents over to you for broadband along with their 2 mobiles and I have a pending broadband order to be installed next week for my new house. So I’m extremely disappointed in how I’m being treated, I may have no option to cancel the lot.

  • jedimasterob1 Steve Galloway (@jedimasterob1) reported from Wolverhampton, England

    @virginmedia Yes, it has since been resolved. This is not the first time I’ve had this issue and frequently not getting the speeds I am paying for. Not your happiest customer by any stretch of the imagination!

  • Jasonhannon85 Jason Hannon (@Jasonhannon85) reported from Solihull, England

    @virginmedia not sure who I’m supposed to be contacting on this but my phone service keeps going in and out is there a problem in Solihull?

  • AshScrivens Ashley Robert Scrivens (@AshScrivens) reported from Birmingham, England

    @virginmedia I haven’t really got anywhere, I wanted ideally to discuss the process I went through and what I was advised online placing my upgrade. I have contacted CD via text but i have just been told nothing can be done and pick a new tariff! Struggled to try raise a complaint also...

  • JamieEveriss . JAY! (@JamieEveriss) reported from Dudley, England

    @virginmedia can someone please advise me how I can make a complaint regarding a refund you owe me?

  • AshScrivens Ashley Robert Scrivens (@AshScrivens) reported from Birmingham, England

    @virginmedia Sorry my tweet mentioned I contacted customer service via text. Asked for my complaint to be raised to a senior manager to discuss the upgrade process and wording, but was just offered a deadlock letter within 15 days! Not your procedure in your complaints code of practice..

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • MrMagregor matthew (@MrMagregor) reported

    @virginmedia Put the price of my contract up and disconnect me from using it. Sounds like good customer service to me..

  • edbaker1965 Ed Baker (@edbaker1965) reported

    @vmbusiness not ere you havent! down all day well over the 12 hours already - wat is the compensation scheme please. Also router fried - need a replacement

  • grrooves Grrooves 💚 (@grrooves) reported

    @virginmedia Yep.. Still down. Not impressed.

  • ukb00tlegs Graham (@ukb00tlegs) reported

    @themonk1967 @Kurt_SC_Flush @virginmedia It did come back. Down again now

  • Karenlee2812 Karen Lee (@Karenlee2812) reported

    @virginmedia is anyone else having broadband connection issues in Carlise??

  • SueWilliams833 Sue Williams (@SueWilliams833) reported

    @virginmedia We still haven't got any internet and your website appears to be down. I've tried calling the number you've given out to others here and it says invalid number when called.

  • spookstvgaming spookstvgaming (@spookstvgaming) reported from Ash, England

    @virginmedia I’m losing money fix it

  • sydix Sy (@sydix) reported

    @virginmedia And you want to charge us more for this poor service?

  • jdtate101 nutztoyouall (@jdtate101) reported

    @virginmedia Halesowen is down.

  • adjalf1 BlazeAlf (@adjalf1) reported

    @virginmedia **** YOU I HATE YOU SO MUCH