Virgin Media Outage Report in Dudley, England

Problems in the last 24 hours in Dudley, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Dudley, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

• Internet (56%)
• Wi-fi (21%)
• Total Blackout (10%)
• TV (8%)
• E-mail (4%)
• Phone (2%)

Live Outage Map Near Dudley, England

The most recent Virgin Media outage reports came from the following cities: Oldbury, Birmingham, Walsall, Wolverhampton, West Bromwich, Dudley, Wednesbury, Bilston, Smethwick, Willenhall, Rowley Regis, Halesowen, Stourbridge, Sutton Coldfield, and Brierley Hill.

City	Problem Type	Report Time
Oldbury	Total Blackout	48 minutes ago
Birmingham	Internet	12 hours ago
Oldbury	Internet	19 hours ago
Oldbury	Internet	23 hours ago
Birmingham	Total Blackout	1 day ago
Birmingham	Wi-fi	1 day ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Dudley, England

Latest outage, problems and issue reports in Dudley and nearby locations:

• 
  Terry Sankey (@terrysankey) reported 3 minutes ago from Wolverhampton, England

  @SimonADouglas @virginmedia We have the occasional internet problem but since the last announced 'update' the hub seems to be resetting itself. Doesn't matter to the 'wired' machines but obviously disconnects the WiFi! Irritating as the restart times are long and inputting the names/password is a pain 🙄

• 
  Bill Bishop (@ArcanumDesign) reported 6 minutes ago from Halesowen, England

  @virginmedia Tom, I already have, and they refused to match the same cost when the introductory offer finishes. You are still over charging me £125 p.a. for being an existing customer. Please have a UK customer manager contact me

• 
  W. J. Thirsk-Gaskill (@wthirskgaskill) reported 6 minutes ago from Birmingham, England

  @virginmedia Please concentrate on getting up the noses of broadband customers, and stop running shit trains, and suing the NHS for money that was never yours in the first place.

• 
  AMBITIOUS 🎶🎸🔊 (@AmbitiousMusic) reported 12 minutes ago from Birmingham, England

  @virginmedia Your service has been shit for years. Need a change

• 
  Mike Hamer (@Plumberguyuk) reported 13 minutes ago from Birmingham, England

  Virgin Media should be reported to the advertising standards, for lies, what a total load of crap, try getting your customer service telling the truth for a start .

• 
  Howard Martin (@HJMKent) reported 14 minutes ago from Kidderminster, England

  @virginmedia Yes but I just tells me there are no problems. It did the same thing a few weeks ago but stopped when I held wifi button down - it's now constantly flashing & that wont stop it & web site says in normal operating all green lights should be off.

• 
  Georgie Colley (@GeorgieMaley) reported 16 minutes ago from Kidderminster, England

  Why can’t media providers just get into the 21st century and make it easier for households, by having contracts based on a joint accounts. That way, both home owners can call up about any problems! Data protection my arse @virginmedia @SkyUK

• 
  Nathan Lloyd (@Wolvesblogger) reported 18 minutes ago from Wolverhampton, England

  @virginmedia Cheers for the top. Yes, tv & broadband services issues with an estimated fix time of 23:55. I may have to crack open the Scrabble & the candles. Now I know how people felt in the black outs during the war!

• 
  Jamie (@JWilliams_94) reported 18 minutes ago from Birmingham, England

  @idlecreative @virginmedia They probably won’t tell you much but it’s definitely a regional problem me and other I know are suffering the same problem with all the other people putting it too Twitter

• 
  tom reed (@tomstrumreed) reported 19 minutes ago from West Bromwich, England

  @virginmedia There's nothing there relating to broadband issues.

• 
  Kate Wright ◣ ◢ (@Wrightgal80) reported 19 minutes ago from Birmingham, England

  @danhounslow @virginmedia They are bull shit! I sit next to the router and sometimes have to take my phone off WiFi so things load.

• 
  Dicky Dodd (@DickyDodd) reported 20 minutes ago from Wolverhampton, England

  @virginmedia You seem to find it very easy to let go a loyal customer of 23 years. You won't be that sad.

• 
  Dicky Dodd (@DickyDodd) reported 25 minutes ago from Trysull, England

  @virginmedia media retentions and I got cut off and no call back. Ambismal customer service.

• 
  Dicky Dodd (@DickyDodd) reported 26 minutes ago from Wolverhampton, England

  So I've been on hold to @virginmedia Customer retentions for 17 minutes... Unreal.

• 
  Dicky Dodd (@DickyDodd) reported 30 minutes ago from Wolverhampton, England

  Now holding for 20 minutes @virginmedia Customer retention department obviously trying a different tactic to keep me as a customer I've been with this company since 1997 and this how I have to be treated.

• 
  Mat 🏳️‍🌈 (@EgglestonMathew) reported 30 minutes ago from Birmingham, England

  Feel sorry for the poor bloke at Virgin Media that’s answered the phone to Matthew

• 
  Samantha (@Sammykins9486) reported 33 minutes ago from Birmingham, England

  @virginmedia It is a media issue, I sent off the documents over a month ago confirming new account holder , no reply or confirmation this has been actioned at all. Weeks on end trying to sort one issue that should be easy is unacceptable

• 
  Nathan Lloyd (@Wolvesblogger) reported 34 minutes ago from Wolverhampton, England

  @virginmedia Intermittent problem. It’s back on & then it’s gone again. Very frustrating.

• 
  Samantha (@Sammykins9486) reported 40 minutes ago from Birmingham, England

  @virginmedia It’s media. I have sent off the details to change account holder name and heard nothing back it has been over 2 weeks, can’t get anywhere when i contact your call centre. I need a change to our services and need support with this

• 
  AMBITIOUS 🎶🎸🔊 (@AmbitiousMusic) reported 47 minutes ago from Birmingham, England

  Ok so the @EE connection on my phone is far superior then my home @virginmedia WiFi. May switch. #virgin is crap!! 🖕🏽

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Silverfinger (@theRealRayThomp) reported 2 minutes ago

  @DebbyHallett_LD @SueSuezep @virginmedia I ran an online connectivity test with Virgin Media recently and it picked up a fault. I was able to book an engineer visit at a time suitable for me and he put in a brand new router for me. My only issue with Virgin is the monthly cost, but it does cover very fast broadband.

• 
  Promises Rust (@PromisesRust) reported 4 minutes ago

  @virginmedia Me: He said we can't use whatsapp again until he sends us a password to an address on the other side of the world that we don't live in any more. We said we will never receive it. He said, call back in 5 days when we receive it.

• 
  Alex Gibson (@AlexMagd) reported 4 minutes ago

  @virginmedia So there's nothing you can do? You haven't been any help so far

• 
  Raj Sharma (@officialsharmar) reported 8 minutes ago

  @virginmedia I want to discuss new contract and also file a complaint about your customer care executive who wanted to terminate my agreement without my consent

• 
  Lorraine sleato 💙 (@Lorrainesleato1) reported 8 minutes ago

  @DebbyHallett_LD @SueSuezep @virginmedia They are awful I left them

• 
  Chloe Robinson (@ChloeRo06576479) reported 11 minutes ago

  @virginmedia Good morning, I was to receive a telephone call from s manager regarding cancelling no-one has rang a customer for over 20 years he is a 76 Yr old pensioner who is struggling to pay essential bills and now to have to pay £200

• 
  Promises Rust (@PromisesRust) reported 13 minutes ago

  @virginmedia You know I want to cancel. You can check current usage is zero, router is off, so you know I am not freeriding. I am trying to cancel. It should not be difficult. You have made it difficult. You know my intent is to cancel, that is clear. You know my intent is to pay final bill.

• 
  p a z (@pxzpazpxz) reported 14 minutes ago

  @virginmedia can you at least tell me which buttons to press to get to a human that can cancel my account? 🫠 or offer me a live chat? you do that for hearing customers all the time I’ve seen your replies to ppl

• 
  Unhappy Chappy (@ChappyUnhappy) reported 17 minutes ago

  @virginmedia internet is still not working as it should, and I have my Ethernet cable connected. Each morning at around 1:30am it disconnects even tho there is an Ethernet cable plugged in. Thiss has happened for more than three consecutive days. What is happening Virgin?

• 
  G (@GhisJolly) reported 19 minutes ago

  @virginmedia I can't as my landline which would be free to call from, as I pay for the ability to call such a number, is not working!!!!! As I have no wifi connection.