Virgin Media

Virgin Media Outage Report in Dudley, England

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The latest reports from users having issues in Dudley come from postal codes DY1.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Dudley, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Dudley and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Dudley, England 12/11/2025 08:20

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (60%)

    Internet (60%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (12%)

    Total Blackout (12%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Dudley, England

The most recent Virgin Media outage reports came from the following cities: Birmingham, Oldbury, Redditch, Solihull, West Bromwich, Sutton Coldfield, Wolverhampton, Walsall, Brierley Hill, Wednesbury, Willenhall, Dudley, Kingswinford, Smethwick and Kidderminster.

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City Problem Type Report Time
United KingdomBirmingham TV
United KingdomOldbury Total Blackout
United KingdomBirmingham Internet
United KingdomBirmingham Internet
United KingdomBirmingham Wi-fi
United KingdomBirmingham Wi-fi

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Dudley, England

Latest outage, problems and issue reports in Dudley and nearby locations:

  • Tom12956152 Tom (@Tom12956152) reported from Solihull, England

    @virginmedia is there any connection issues In the Solihull area?

  • omarqureshi Omar Qureshi (@omarqureshi) reported from Birmingham, England

    @virginmedia looks like there is an outage in the B24 area for broadband.

  • cra1gs Craig (@cra1gs) reported from Birmingham, England

    So apparently @virginmedia have been trying to contact me about my complaint. 🤔 however no missed calls or voice messages from them. #Virgindontliedothey

  • StarryUK Mark Starr (@StarryUK) reported from Birmingham, England

    @virginmedia hi Virgin have been waiting for your customer services dept to speak to me on chat for over 8.5 hours after I was passed to them. Absolutely shocking customer service

  • KarenPerry7 *KP* (@KarenPerry7) reported from Willenhall, England

    Disgusting customer service as per usual from @virginmedia again. #disgracefull #terribleservice

  • jpkesseler JP (@jpkesseler) reported from Birmingham, England

    It came back on for about 15 minutes, then went LOLZ jk c ya. I really love this service, we're definitely going to stay with Virgin Media when the contract is up. LOLZ jk c ya.

  • cra1gs Craig (@cra1gs) reported from Birmingham, England

    @virginmedia I’m afraid my patience has worn thin on my complaint. I have now emailed the CEO of Virgin Media.

  • Mindful_Chat Emily Davies (@Mindful_Chat) reported from Birmingham, England

    @virginmedia Ok I did that a optimised then signal. So I will give that a go for now and hopefully it won’t kick me out again. I though it was the online meeting platform but it happened across multiple sites (teams, Skype etc...)

  • Jod_69 Jo (@Jod_69) reported from Birmingham, England

    @virginmedia well this is just brilliant. Having WiFi problems trying to log into my virgin media to find out what’s happening. Error message saying I have no internet connection so can’t log me in

  • robbiederby Robin Palmer (@robbiederby) reported from Birmingham, England

    First impressions of @VodafoneUK #5G... Underwhelming and somehow still slower than @virginmedia's #4G (in B15). With Vodafone downloading at just 40Mbps and Virgin Mobile coming in at 70Mbps. So to summarise. Slow to roll out, and slower than 4G when it does appear. Not good.

  • georgiarec28 Georgia (@georgiarec28) reported from Dudley, England

    @virginmedia bit annoyed at the service I’m receiving. I am trying to speak to someone about an order which is “parked” says someone will be in touch but no one has been? Can’t find an online chat and phone I give up being on hold!!!

  • angelalhorton Angela Horton (@angelalhorton) reported from Birmingham, England

    @UK_Jenny @virginmedia Dreadful service!

  • victortebbit jason jones (@victortebbit) reported from Birmingham, England

    @virginmedia The '**** of back to America'. 😱

  • Darkbluebaggie Doug Grant (@Darkbluebaggie) reported from West Bromwich, England

    @virginmedia It wasn’t me it was my sister. She spent 3hrs 10 minutes on the phone to customer services and still didn’t get her issue sorted. Its not great customer service really, oh well.

  • Steveluckett Stephen Luckett (@Steveluckett) reported from Codsall, England

    @virginmedia do you have anyone I can physically go and see about a complaint as this has reached new levels of terrible service!?

  • Steveluckett Stephen Luckett (@Steveluckett) reported from Codsall, England

    So @virginmedia @virginhelp I have spoken to the webchat who told me to call the helpdesk. Helpdesk have told me to write a letter. WILL ANYONE HELP ME!??? I will write to Rachel Barrass but not going to really help when the debt collectors arrive.

  • ReissOmari Gordé 🥀🖤 (@ReissOmari) reported from Birmingham, England

    @Jake_Morris_ @virginmedia @PushDoctor I just find it crap that I'd have to do that in a small apartment you knowww

  • julsbarnes julianbarnes (@julsbarnes) reported from Birmingham, England

    @virginmedia Your broadband is down in B139YN....any idea when it will be back up?

  • Brummie_Girl julie (@Brummie_Girl) reported from Birmingham, England

    @virginmedia morning. Are their broadband issues in B31 again? Mine’s constantly going down this morning. Colleague also the same in Solihull. Website says no issues but that’s not reliable.

  • EverSoSlightlyy Lewis (@EverSoSlightlyy) reported from Solihull, England

    @virginmedia how can you make internet so bad that it can’t be reliable for a single day for the last 9 months?? I just did a speed test and got 8 mbps down and 0.03 up.. yes. 0.03 up, I was planning on streaming for the first time since you ruined my connection but apparently no

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • Memezus92 K G (@Memezus92) reported

    @virginmedia If you don't PM It's 74 runnymede road in Birmingham, hall green Engineer turned up unannounced, did something and everything went down. Had to ring up and told now we're without services for 7 days 7 days in 2022 is disgraceful

  • BenOle92 Ben O'Leary (@BenOle92) reported

    @virginmedia That is exactly what I want to avoid. Speaking with agents who try to sign you up on a better deal. Your broadband is dreadful. I want to be able to just cancel without the need to be passed to multiple departments.

  • jimd198421 James Dodds (@jimd198421) reported

    @virginmedia Yet again your service is appalling, 16.30 - 21.00 every evening we lose picture on every channel every 5-10 seconds. Customer service says there’s a problem still due to be fixed by the 15th. Same problem that was due to fixed last time how can you say you have great (1of 2)

  • JeffForshaw Jeff Forshaw (@JeffForshaw) reported

    @virginmedia Yes - even the engineer who visited before used his special phone and had the fault. He said this was SOFTWARE issue and fixed but that was no voice mail enabled but when enabled same issue …

  • TeaKayB Tommaths in Museums AMIMA (@TeaKayB) reported

    @virginmedia I'm not trying to report any issues. I'm trying to get some details about my account.

  • gcxb ً (@gcxb) reported

    Virgin Media down again what a surprise

  • baronvonhutch neil hutchinson (@baronvonhutch) reported

    @virginmedia 😩 They’re useless. They once tried to sell me a booster! I had an engineer visit a couple of weeks ago and all was fine afterwards for a few weeks. Looks like I’ll be switching provider as this is ridiculous service. Thanks anyway

  • DanToma85 Daniel Toma (@DanToma85) reported

    @RiccarBruno @virginmedia Bruh virgin and dropped calls. It's a serious problem.

  • HashtagHaz #Haz (@HashtagHaz) reported

    @virginmedia any update on when our broadband will be back up and running? Been off now for around 4 hours. General service status page isn’t working, and even when I log in it says “we can’t run a test on your service right now”. Postcode: SW11

  • OwenRMoon Owen Moon (@OwenRMoon) reported

    @virginmedia It was after 1700 I think but never got any confirmatory emails. I was on hold to arrange it for a good couple of hours on the weekend.