Virgin Media Outage Report in Dudley, England
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The latest reports from users having issues in Dudley come from postal codes DY2.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Dudley, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Dudley and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (20%)
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Total Blackout (11%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Dudley, England
The most recent Virgin Media outage reports came from the following cities: Wolverhampton, Birmingham, Oldbury, Walsall, Redditch, Solihull, Sutton Coldfield, Rowley Regis, West Bromwich, Dudley, Stourbridge, Brierley Hill, Bilston, Wednesbury and Cradley Heath.
| City | Problem Type | Report Time |
|---|---|---|
 Wolverhampton |
Internet | |
| Birmingham |
Internet | |
| Oldbury |
Internet | |
| Birmingham |
Internet | |
| Birmingham |
Wi-fi | |
| Oldbury |
Total Blackout |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Dudley, England
Latest outage, problems and issue reports in Dudley and nearby locations:
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Mercedes Hodson
(@mercede72928186) reported
from
Wednesfield, England
@virginmedia Was on wireless and re booted the box didn’t work, however it’s working now as you seemed to have fixed the issue. Thank you
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🐺Wolfish
(@unit_1974) reported
from
Birmingham, England
@virginmedia Yes, security cameras, nest heating, hue bulbs. Less frequently. But still happens. Everything works for a while then something or several things stop. Never everything. We have entirely re-set everything once, which takes hours to sort and is not an answer.
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Craig
(@cra1gs) reported
from
Birmingham, England
@virginmedia It’s not a good enough response. You’re providing a sub bar service and yet I’m still paying my bill in full. I expect a discount until the matter is resolved.
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THEBLACKSTRAT
(@theblackstrat) reported
from
West Bromwich, England
@virginmedia Why do you have to continually restart the phone to get rid of the red icon on The phone app icon even when you’ve deleted the voicemail It seems this is a major problem with you I would appreciate you resolving it all as otherwise the phone is not fit for purpose
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Jane Campion Hoye
(@JaneCampionHoye) reported
from
Birmingham, England
@virginmedia Hi, thanks for getting back to me. All my VM services were down in past 48 hours. Now restored. BUT you seem to have deleted my Sent Box from Virgin email Server. I had 2 sent boxes, but the one deleted is the major one synced to my Windows 10 so can't send imp work documents!!
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Rachele 🍷
(@_Rachele_) reported
from
Redditch, England
Looool. Virgin Media down again. Go to put our postcode in to see if service is affected in Redditch & apparently it's not a valid postcode. At least for a week every night the internet has gone down for about 20 minutes. Not the end of the world of course but a tad frustrating.
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Jane Campion Hoye
(@JaneCampionHoye) reported
from
Birmingham, England
@virginmedia Okay. Just that Twitter asked me to sign into it and results would give you access. Thanks for clarification...just really dont understand why I have to go to a forum to get tech support for an error Virgin has made.
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Jane Campion Hoye
(@JaneCampionHoye) reported
from
Birmingham, England
@virginmedia My computer guy HAS looked at your forum. We know what the problem is but it needs technical support your end to fix it. It would take the right person 2 mins but we cant get past your incredibly poor customer service to get any kind of tech support. So stressful & frustrating.
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🐺Wolfish
(@unit_1974) reported
from
Birmingham, England
@virginmedia Literally three years of the same inconsistency. And appalling customer service when you speak to anyone. There is nothing you have done or will do to improve this. As soon as I can get a decent speed from another local company I’ll be gone.
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Mercedes Hodson
(@mercede72928186) reported
from
Wednesfield, England
@virginmedia hi Iv no internet could you run a check down my line please
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🐺Wolfish
(@unit_1974) reported
from
Birmingham, England
@virginmedia No. It’s usually just one of the connected devices we lose at a time. Most often speakers but sometimes security cameras, sometimes hue bulbs. Never everything at once.
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Jane Campion Hoye
(@JaneCampionHoye) reported
from
Birmingham, England
@virginmedia I have a technician coming on Tues to replace SuperHub but need specific technical support to restore Sent box on PC. Windows say object not found error Ox8004010F. VM techs used to help in past at level 2 or 3. Now it's impossible to get past level 1 tech support.
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🐺Wolfish
(@unit_1974) reported
from
Birmingham, England
@virginmedia There is no weak signal. I’ve checked all around the house repeatedly. There are no faults in the area. I have checked repeatedly. Customer services have been unhelpful on multiple calls. Had to fight to get an upgraded hub!
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Jane Campion Hoye
(@JaneCampionHoye) reported
from
Birmingham, England
@virginmedia obviously massive problems!! All services down for 2 days, now reinstalled but they've deleted my Sent box on their server so I can't email documents, badly affects work and no technical support. They just cut out and hang up!!!
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Saqib
(@Saq5000) reported
from
West Bromwich, England
@virginmedia Could you also tell me why I cannot stream recorded programs when I’m away from home as I am required to be on the same Wi-Fi network which kind of defeats the object
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Lisa Wilson
(@ann_wilson0121) reported
from
Birmingham, England
@virginmedia why sell us a package when you do not have the correct infrastructure in place! 30 minutes on hold today, I’m giving up. We didn’t have these issues with Sky.
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clare williams
(@clareywilliams) reported
from
Redditch, England
@virginmedia worst customer service I have ever come across!!! Arrange a call back time....dont bother to call back, then continue to bill me for a contract ended nearly months ago!!!!
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Craig Whitehouse
(@Patchwork_Boy) reported
from
West Bromwich, England
@virginmedia Hi, my internet is down. The connection (arrows) symbol is flashing and have been since about 3am. Tried restarting router, didn't fix it. Advice, please.
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🐺Wolfish
(@unit_1974) reported
from
Birmingham, England
@virginmedia The link you provide is entirely not the problem. We’ve had the same issue for 2 years. It doesn’t stop being a problem. And every time we contact someone about it, we get the same advice because there’s no continuation. Please read the message chain if you’re going to reply.
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Stuart McCullagh
(@stumccullagh) reported
from
Solihull, England
If my internet goes down again in the next hour @virginmedia I'm voting Labour!!!!!!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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natalie wheeler
(@nattyw1) reported
@virginmedia Unfortunately due to Chris in customer relations I nothing positive to say about virgin media. She was extremely rude and unhelpful and requires training.
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Adam Brooks
(@AdamMJBrooks) reported
@virginmedia @AlanCoo03881503 I’m fully aware that many businesses do this. You don’t have to be the same. Did you know that some also reward customer loyalty? But now that I am quitting and my husband is signing up I will be on the introductory deal anyway - you will have simply wasted resources in the swap!
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Alan Cook
(@AlanCoo03881503) reported
@virginmedia I run my own business and we listen to each customer and do the sensible thing. This process I have to undertake is NOT sensible. @MartinSLewis
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Andy Salter
(@saltervilla) reported
Another day and another call to virgin media. Simply just not getting what I pay for awful service
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Travel 🌍
(@travelguru123) reported
@virginmedia That was the very first response I received though.. why respond to tell me they are going on a lunch break.. I’d rather have just waited for someone to come and actually help which someone did - John Dominic was the only helpful person I’ve spoke to and he was great.
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Jodie fraser
(@Jodiefraser5) reported
@virginmedia Netflix not loading since last night. Any ideas? No known issues in my area (CO2) Thanks
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Phil Saville
(@Savity) reported
@virginmedia @ThatBoyFergie Mine is flashing too, from about 11:30pm yesterday. Status page wasnt updated until after 2am (when I went to sleep). Now it's saying ETA 10am tomorrow. That's nearly 36 hours to fix something I'm paying £100 a month for. (phone, TV, Internet). Oh and NetFlix, prime video subs
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Certified bad *****. ♒ 🇯🇲🇰🇳♿
(@residentchemist) reported
Very interesting how I made a serious complaint to @virginmedia about being falsely denied the ability to leave and no one has bothered responding?
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Disty’s Howl Box
(@TheAngryRoo) reported
Wake up and internet is still down and the estimated fix time is 16:00. I hope you’re going to be issuing compensation for the full day loss of service @virginmedia
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MakhQuack
(@Makhnoor1) reported
@virginmedia I’ve contacted VM they’ve done this already but no luck, if I be honest we might just cancel our contract because there’s issues with both the broadband and landline