Virgin Media Outage Report in Dudley, England
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The latest reports from users having issues in Dudley come from postal codes DY1.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Dudley, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Dudley and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Dudley, England
The most recent Virgin Media outage reports came from the following cities: Birmingham, Oldbury, Sutton Coldfield, Solihull, Wolverhampton, Walsall, West Bromwich, Brierley Hill, Wednesbury, Willenhall, Dudley, Kingswinford, Redditch, Smethwick and Kidderminster.
| City | Problem Type | Report Time |
|---|---|---|
 Birmingham |
Internet | |
| Birmingham |
Internet | |
| Birmingham |
Internet | |
| Birmingham |
Internet | |
| Oldbury |
Internet | |
| Birmingham |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Dudley, England
Latest outage, problems and issue reports in Dudley and nearby locations:
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Tomexh
(@tomexh1) reported
from
Birmingham, England
@bt_uk worst mistake I made and I am locked in for 2 years, there is no doubt Virginmedia can not be beaten in Birmingham, please let me go back
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Griff
(@GriffPlays) reported
from
Birmingham, England
Streams delayed due to @virginmedia being absolute dog ****.
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Richie 11 Batch
(@RichieZuLuBatch) reported
from
Birmingham, England
@JasonLanns @virginmedia That’s wat I’m doing moving it I pay for a service u goto sort it Reiss laptop cutting off
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sarah allen
(@sair74) reported
from
Redditch, England
@virginmedia Hi there, I have just dialled 150 but it’s constantly engaged. My grandad is having problems with his tv and I need to get it sorted. A technician came 2 weeks ago but it’s gone back to the original problem, how can I contact you regarding this???
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..."Then They Fight You"...
(@SunnyBTC) reported
from
Birmingham, England
Anyone else been having internet connectivity issues all day? I'm with virgin media
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Stu
(@matchstickman74) reported
from
Wednesfield, England
Its derby day and virgin media is down in my area f#$k#$g typical. Estimated fix time 4 bloody pm 🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬
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Lee
(@leerusson86) reported
from
West Bromwich, England
@Lindyloo1971 @virginmedia And when u try to call customer services to discuss the rise in bill price Ur on hold for over an hour and still no joy
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Meganaimee
(@MeganAimee12) reported
from
Birmingham, England
@virginmedia I’ve done all this! Still nothing stop making people go on the website when the issue is more! I need somebody to contact me ASAP
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Meganaimee
(@MeganAimee12) reported
from
Birmingham, England
@virginmedia Would be helpful if someone replied or answered the phone! I’ve been trying to contact all day from 9am I have no internet in my house and only channel 4 is working! Can somebody contact me instead of is having to contact you and not getting through or the phone put down on us!!!
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Stu
(@matchstickman74) reported
from
Wednesfield, England
@virginmedia Yes checked, problem in my area, estimating fix time 4pm
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Meganaimee
(@MeganAimee12) reported
from
Birmingham, England
@virginmedia your customer service is awful! I’ve been trying to contact since 9am this morning no internet access and I have a child I need to home school from a laptop! Customers for many years and we get no where! AWFUL SERVICE
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Mark Baldwin
(@mark_xc) reported
from
Solihull, England
@virginmedia your service is worse than ever, no wifi for a week and all you keep saying is it is very complicated and your engineers are trying to fix it
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Martin Clarke
(@MartinClarke165) reported
from
Birmingham, England
@virginmedia EVERY DAY my wifi drops. Morning and again in afternoon. My son is online with his teacher and my wife is online on calls. Thanks for the letter of price increase for rubbish service! SORT THIS OUT!#poorcustomerservice #virginmediadown #TeachingOnline
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Mark Baldwin
(@mark_xc) reported
from
Solihull, England
@virginmedia It says no known issues but there is one as it is exactly the same problem we have had for a week. We were promised it would be fixed by 09:00 today
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Stu Parry
(@Wolvostu) reported
from
Dudley, England
@virginmedia absolutely awful customer service,no internet since Wed,promised by an engineer a new router would be delivered today,rang again this morning given a tracking num for Yodel,rang yodel they know nothing,spoke again to a Virgin assistant,absolutely no empathy even
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Mohammed Sajad
(@mosajad) reported
from
Birmingham, England
@virginmedia You all chat rubbish. You don't mean anything you say. Your fake apologies has not resolved the issue. You owe us £103.09 whici is our money and now compensation for the 5 months and chasing you made us do.
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Richie 11 Batch
(@RichieZuLuBatch) reported
from
Birmingham, England
@virginmedia I want it for free it’s not my fault I pay for a service £36 already
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Martin Clarke
(@MartinClarke165) reported
from
Birmingham, England
@virginmedia The text the number you provided has just put me in a loop of BOT replies and still no help from a real person Rubbish #poorcustomerservice #broadband #virginmediadown
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Martin Clarke
(@MartinClarke165) reported
from
Birmingham, England
@virginmedia Nothing reported. I have a hub 4 your msg says can’t run test on this hub. My service goes down EVERY DAY. I’m fed up with Virgin. Take my money and offer rubbish device.
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Mark Baldwin
(@mark_xc) reported
from
Solihull, England
@virginmedia Promised this would be fixed by 09:00 but it is still broken. Been over a week now.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Emma Davies
(@Emmielou603) reported
@virginmedia The bill should be the same every month, they don’t use the phone so there would be nothing to itemise! Can you sort out this issue or not? If you cannot, then this whole conversation has been a waste of my time
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Tim Mouncer
(@tmouncer) reported
@virginmedia I'm trying to cancel my contract, in the last 24 hours your WhatsApp service has cut me off three times and after over an hour in a phone queue each time I've been cut off three times. Can someone please make contact before I cancel my dd to get your attention?
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aMaZeW4
(@aMaZeW41) reported
@virginmedia I've been waiting for my returns package to send back your terrible equipment for 2 months now you're threatening me with a fee for not doing your job... embarresing. 0 chance you're taking any of my money and one more month it will end up being frisbeed
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JoJo Kirtleyxx
(@jojokirtley) reported
@virginmedia I called this morning but had a 30 min wait and had the school run. You want to charge me £56 just for broadband but on your website it's a lot cheaper. Why would you treat loyal customers so badly?
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Sher
(@SherDhesi) reported
@virginmedia You’ll need to speak to them directly to do this and they won’t be able to do that. Would it be possible for someone to phone them? This is the accessibility problem we keep having.
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Heather O'Dell
(@Burrowsdaughter) reported
@virginmedia How much longer do we really have to wait five days until Friday to be able to send emails from a well used email address. In this day and age it is very inconvenient and frustrating. Poor show Virgin!
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hil ❤️
(@yorkiebages) reported
@virginmedia I don't want to be disconnected, he was being rude at the end. I wanted to reinstate the discount that was ending last week and one that was ending yesterday and basically stay on what I was originally. Twice, two separate people offered that and then went back on it:
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b
(@itssamepeach) reported
@virginmedia I have done this and turned my phone on and off to double check but unfortunately it does nothing to help
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Ben Ward
(@winstano) reported
@virginmedia Not really - been a VM customer for over 20 years at multiple addresses, but going up to nearly £70pm just for broadband was the final straw
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Michael Newton
(@mnewton134) reported
@virginmedia Yes the complaint is still open, I have had to go on chat yet again to see if they can issue me a deadlock letter so I can just go back to CISAS as it’s beyond a joke now. Months this has been going on