Virgin Media

Virgin Media Outage Report in Dudley, England

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The latest reports from users having issues in Dudley come from postal codes DY2 and DY1.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Dudley, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Dudley and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Dudley, England 12/01/2025 12:15

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (60%)

    Internet (60%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (12%)

    Total Blackout (12%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (1%)

    Phone (1%)

Live Outage Map Near Dudley, England

The most recent Virgin Media outage reports came from the following cities: Birmingham, Wolverhampton, Oldbury, Walsall, West Bromwich, Brierley Hill, Wednesbury, Solihull, Willenhall, Dudley, Kingswinford, Redditch, Smethwick, Sutton Coldfield and Kidderminster.

Loading map, please wait...
City Problem Type Report Time
United KingdomBirmingham Phone
United KingdomWolverhampton Internet
United KingdomBirmingham Total Blackout
United KingdomBirmingham Internet
United KingdomOldbury Internet
United KingdomBirmingham Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Dudley, England

Latest outage, problems and issue reports in Dudley and nearby locations:

  • Plumberguyuk Mike Hamer (@Plumberguyuk) reported from Birmingham, England

    Virgin Media should be reported to the advertising standards, for lies, what a total load of crap, try getting your customer service telling the truth for a start .

  • terrysankey Terry Sankey (@terrysankey) reported from Wolverhampton, England

    @SimonADouglas @virginmedia We have the occasional internet problem but since the last announced 'update' the hub seems to be resetting itself. Doesn't matter to the 'wired' machines but obviously disconnects the WiFi! Irritating as the restart times are long and inputting the names/password is a pain 🙄

  • JWilliams_94 Jamie (@JWilliams_94) reported from Birmingham, England

    @idlecreative @virginmedia They probably won’t tell you much but it’s definitely a regional problem me and other I know are suffering the same problem with all the other people putting it too Twitter

  • kittykaz13 Caroline James (@kittykaz13) reported from Birmingham, England

    @virginmedia Thank you, yes, I just called them after it happened again! They are sending a technician out to see if the area fault from last Sunday has caused an issue on my line, as this issue only started then, a tech is coming out on Tuesday

  • ArcanumDesign Bill Bishop (@ArcanumDesign) reported from Halesowen, England

    @virginmedia Tom, I already have, and they refused to match the same cost when the introductory offer finishes. You are still over charging me £125 p.a. for being an existing customer. Please have a UK customer manager contact me

  • AmbitiousMusic AMBITIOUS 🎶🎸🔊 (@AmbitiousMusic) reported from Birmingham, England

    Ok so the @EE connection on my phone is far superior then my home @virginmedia WiFi. May switch. #virgin is crap!! 🖕🏽

  • HJMKent Howard Martin (@HJMKent) reported from Kidderminster, England

    @virginmedia Yes but I just tells me there are no problems. It did the same thing a few weeks ago but stopped when I held wifi button down - it's now constantly flashing & that wont stop it & web site says in normal operating all green lights should be off.

  • tomstrumreed tom reed (@tomstrumreed) reported from West Bromwich, England

    @virginmedia There's nothing there relating to broadband issues.

  • Wrightgal80 Kate Wright ◣ ◢ (@Wrightgal80) reported from Birmingham, England

    @danhounslow @virginmedia They are bull shit! I sit next to the router and sometimes have to take my phone off WiFi so things load.

  • EgglestonMathew Mat 🏳️‍🌈 (@EgglestonMathew) reported from Birmingham, England

    Feel sorry for the poor bloke at Virgin Media that’s answered the phone to Matthew

  • Wolvesblogger Nathan Lloyd (@Wolvesblogger) reported from Wolverhampton, England

    @virginmedia Cheers for the top. Yes, tv & broadband services issues with an estimated fix time of 23:55. I may have to crack open the Scrabble & the candles. Now I know how people felt in the black outs during the war!

  • Sammykins9486 Samantha (@Sammykins9486) reported from Birmingham, England

    @virginmedia It is a media issue, I sent off the documents over a month ago confirming new account holder , no reply or confirmation this has been actioned at all. Weeks on end trying to sort one issue that should be easy is unacceptable

  • Wolvesblogger Nathan Lloyd (@Wolvesblogger) reported from Wolverhampton, England

    @virginmedia Intermittent problem. It’s back on & then it’s gone again. Very frustrating.

  • wthirskgaskill W. J. Thirsk-Gaskill (@wthirskgaskill) reported from Birmingham, England

    @virginmedia Please concentrate on getting up the noses of broadband customers, and stop running shit trains, and suing the NHS for money that was never yours in the first place.

  • Mitz__P Mitesh Parmar (@Mitz__P) reported from Solihull, England

    @virginmedia do you have broadband issues in #Solihull as the service appears to have gone down. According to your service status page tho there aren't any issues 🤔 I beg to differ!

  • DickyDodd Dicky Dodd (@DickyDodd) reported from Wolverhampton, England

    @virginmedia You seem to find it very easy to let go a loyal customer of 23 years. You won't be that sad.

  • apt1955 Tony T (@apt1955) reported from Wythall, England

    @virginmedia Unbelievably poor service! My broadband and phone line cut off by your contractors without so much as a basic check that the cable was providing service. Now got to wait days for service to be restored.

  • AmbitiousMusic AMBITIOUS 🎶🎸🔊 (@AmbitiousMusic) reported from Birmingham, England

    @virginmedia Your service has been shit for years. Need a change

  • Sammykins9486 Samantha (@Sammykins9486) reported from Birmingham, England

    @virginmedia It’s media. I have sent off the details to change account holder name and heard nothing back it has been over 2 weeks, can’t get anywhere when i contact your call centre. I need a change to our services and need support with this

  • GeorgieMaley Georgie Colley (@GeorgieMaley) reported from Kidderminster, England

    Why can’t media providers just get into the 21st century and make it easier for households, by having contracts based on a joint accounts. That way, both home owners can call up about any problems! Data protection my arse @virginmedia @SkyUK

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • shxmmss Maya (@shxmmss) reported

    @virginmedia I’ve called several times over this, my landline stopped working and then an engineer was suppose to come, never came. After this, the landline works but the number has changed and I want my old number back because i’ve had that for years for relatives to contact me.

  • Alex_Scribb Alex (@Alex_Scribb) reported

    @virginmedia The green cabinet has been knocked over so we have no service, it been reported but can we get a ETA for when it might be fixed?

  • millarddvd DAVE MILLARD (@millarddvd) reported

    @timbresnan @virginmedia Same issue I had last week in Italy. Was told to text ALL to 789922. You then click about five things in settings and hey presto it worked. Did for me!! Worth a try or call them on 789 from a phone that has virgin working where you are.

  • OwenFarmer Owen Farmer (@OwenFarmer) reported

    @virginmedia If your systems don’t work it can happen , but the customer service that ensues is beyond diabolical, I’ve never felt so helpless and worthless

  • LisaAld21314607 Lisa Alderson (@LisaAld21314607) reported

    @virginmedia what's going on with the Internet ???? Never a consistent connection

  • SweetAsSan Emily💗 (@SweetAsSan) reported

    Great i’m off work for the first day in a while and i can’t even watch Netflix because ****** @virginmedia internet is down ONCE AGAIN

  • Shh_DontSayIt Sue™️ (@Shh_DontSayIt) reported

    Hi @virginmedia. My hub isn’t giving internet. Solid wifi logo, flashing arrows, solid bottom light, all green. It said to get a technician to have a look but that’s for next week. I’m working from home, so it’s quite urgent. How can I contact you please? Help if you can

  • CinephileCroc Cinephile Crocodile (@CinephileCroc) reported

    @virginmedia Hi AR, still no Internet, I work from home so my job is now on the line, I need to get this sorted ASAP, please help

  • Editmonster Stewart Daniels (@Editmonster) reported

    @virginmedia I have done that a few times and get some answer , my service has been done for 17 Days and have no idea when Networks has fixed my issue or not because Customer Services has little information about this , who can I talk to to find out this information.

  • brinniebird Bryony Measures (@brinniebird) reported

    @virginmedia There has just been a payment made as I am on sim-only now. I pay every month by direct debit and have done for years. I have tried to sign in and it doesn't recognise me. I have downloaded the app and it doesn't have an account under my number. I need to speak to a human!