Virgin Media

Virgin Media Outage Report in Dudley, England

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The latest reports from users having issues in Dudley come from postal codes DY2.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Dudley, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Dudley and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Dudley, England 03/07/2026 10:45

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (57%)

    Internet (57%)

  2. Wi-fi (21%)

    Wi-fi (21%)

  3. Total Blackout (10%)

    Total Blackout (10%)

  4. TV (7%)

    TV (7%)

  5. E-mail (3%)

    E-mail (3%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Dudley, England

The most recent Virgin Media outage reports came from the following cities: Birmingham, Wolverhampton, West Bromwich, Oldbury, Redditch, Walsall, Willenhall, Solihull, Rowley Regis, Halesowen, Stourbridge, Sutton Coldfield, Dudley, Brierley Hill and Bilston.

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City Problem Type Report Time
United KingdomBirmingham Total Blackout
United KingdomBirmingham Total Blackout
United KingdomWolverhampton Phone
United KingdomWest Bromwich Internet
United KingdomBirmingham Total Blackout
United KingdomOldbury Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Dudley, England

Latest outage, problems and issue reports in Dudley and nearby locations:

  • smithy653 Mr Smith (@smithy653) reported from Birmingham, England

    @virginmedia Yes the problem has been ongoing for the last 2 weeks

  • jamesgrvilla james avfc (@jamesgrvilla) reported from Birmingham, England

    Oh what a surprise @virginmedia is down again 😡

  • ShazRahman30 Shajidur Rahman (@ShazRahman30) reported from Birmingham, England

    After a massive faff, I've been able get into the goose in selly oak. Has the football but no sound. Worst day of the year @virginmedia to go down. Will remember this when my contract is up.

  • Happysmiler64 Sue Hartley RGN 🌈 (@Happysmiler64) reported from Solihull, England

    @virginmedia is it possible that I will actually speak to someone about my woeful service. Have been waiting 38 minutes so far. #frustratedNHSworker

  • smithy653 Mr Smith (@smithy653) reported from Birmingham, England

    @virginmedia It says no known issue but the faults intermittent

  • bonesjones Bönes Esq. (@bonesjones) reported from Dudley, England

    @thesturge @bt_uk @virginmedia We dumped them 18 months ago, it was a nightmare. Good riddance to bad (very expensive) rubbish.

  • Kimmi_Mmm Kymberlilly :-) (@Kimmi_Mmm) reported from Wednesfield, England

    @virginmedia no internet still!!! just wondering if in virgin town 24 hours actually means 1-2 weeks 🤔you are sending a new router out when that is not the problem and said itll be here in 3-5 working days but will be monday?Does anyone in your company know how to count?

  • smithy653 Mr Smith (@smithy653) reported from Birmingham, England

    @virginmedia I have says no issues but it’s intermittent

  • idaspley Ian Aspley (@idaspley) reported from Halesowen, England

    @virginmedia hi how do I order a new remote control mines not working and I have replaced batteries

  • jpaulmurdock J. Paul Murdock (@jpaulmurdock) reported from Dudley, England

    @virginmedia Was going to ask what problem was with your TV service in Wall Heath, West Mids. But looks like large swathes of country is down. Error code W02 doesnt mean anything. (Can't your service cope with warm weather?) No hope of watching @GreggAWallace and Masterchef Final

  • ShazRahman30 Shajidur Rahman (@ShazRahman30) reported from Birmingham, England

    Can't believe it @virginmedia is down for the biggest match of the season for me. The championship final between Fulham and Brentford. What do I do?

  • stumccullagh Stuart McCullagh (@stumccullagh) reported from Solihull, England

    Silly question but if I'm a @virginmedia customer with all the sports etc how or can i get BT Sports on my phone?

  • KarenPerry7 *KP* (@KarenPerry7) reported from Willenhall, England

    @Coconuts1964 @virginmedia Thanks mate. How bad is it that customers have to rely on each other for information rather than the company we pay hundreds to each year. #virginmedia terrible!!

  • SusanDaisley SueD (@SusanDaisley) reported from Birmingham, England

    @virginmedia I’ve been trying to get through to customer services for 20 mins and got cut off, now 35 mins. Is there anyone there?

  • rachel_manning1 rachel manning (@rachel_manning1) reported from Solihull, England

    @virginmedia I switched my phone sim as instructed 2 days ago and I still can't receive calls. I've been on hold with customer services for 45 mins. Can u help please?

  • simonpunch Simon Pugh (@simonpunch) reported from Wolverhampton, England

    @virginmedia awful service yet again, no connection since Friday due to poor installation. Complaints department phoned 3 times and not dealt with. Cut off by technical support 3 times. Shocking!

  • jamesgrvilla james avfc (@jamesgrvilla) reported from Birmingham, England

    @virginmedia could someone please get in touch with me as our broadband is going down at least every other day and it’s not good enough

  • jaward916 Jonathan Andrew Ward (@jaward916) reported from West Bromwich, England

    Can't leave the house due to operation resurface, can't do anything in the house because @virginmedia is down. Lazy Sunday it is.

  • Neil982 Neil T (@Neil982) reported from Willenhall, England

    @virginmedia seems to bollock about with their broadband at 1am on a Wednesday without fail right as #NXT #wwenxt is coming on. Seems to happen near enough every week.

  • idaspley Ian Aspley (@idaspley) reported from Halesowen, England

    @virginmedia taking a long time to answer got an issue that needs to be resolved over the phone

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • Jimwilkie9 Jim wilkie (@Jimwilkie9) reported

    @virginmedia How do I make a complaint about the mobile team

  • MiriamShewry Miriam Shewry 💜💜 (@MiriamShewry) reported

    @virginmedia The person I spoke to also told me that, as I’m only one customer complaining, that doesn’t really matter. I did challenge her as to whether one customer was irrelevant, and she said of course not but we wouldn’t listen to one customer’s complaint.

  • LondonMattV 🇬🇧🇪🇺🇳🇿🏴󠁧󠁢󠁥󠁮󠁧󠁿 (@LondonMattV) reported

    @virginmedia I've tried that already. It just doesn't work. No one responds or you get sent a link to the cancellation page on your website which is pointless and this tells you to phone the number where no one is answering

  • disabledtudor Oliver (he/him)👨🏻‍🦽🏳️‍🌈 🏳️‍⚧️ (@disabledtudor) reported

    .@virginmedia hi having lots of problems with my Virgin internet. Got a booster but still no signal in the bedroom. Tried the online chat won’t let me and can’t phone due to my disabilities. The app linked me to a page about the new pods? I just don’t know if they would help.

  • aznaing A Z NAING (@aznaing) reported

    @virginmedia I wanna cancel my account and no one answer the phone

  • atomtest1 j (@atomtest1) reported

    @virginmedia I want to cancel my contract but cannot get through to customer services.

  • Kezz82 Keiran Craig-Jones (@Kezz82) reported

    @virginmedia you are a complete joke. I have called your premium number from overseas to speak to you about why you are still taking my direct debit which is costing me £3 per minute, I have spoken to 3 people already who could not help and I have been transferred yet again

  • McGuinnessKevin Kevin McGuinness (@McGuinnessKevin) reported

    @virginmedia Too late now my account has been shutdown and I have another supplier... providing 80 Mb fibre connection that’s more stable than 350 Mb from virgin! Was a customer since just before NTL became Virgin media and never missed a bill but loyalty means nothing.

  • xxSt4c3xx Stacey Williamson (@xxSt4c3xx) reported

    @virginmedia @virginhelp when do you expect the services to resume? The fact you’re raising the bill is bad enough but for the service to be down this long despite saying it would be back in an hour ago is beyond frustrating and disappointing! #virginmediadown

  • Walk__With__Me Craig Stocker (@Walk__With__Me) reported

    @virginmedia Can't even get through on the phone it automatically disconnects. I have a mbps of 7.7 and this is supposed to be fibre optic which your charging a fortune for. I need this for work right now and its stopping me! Absolutely appalling customer service 🤬😡