Virgin Media Outage Report in Dudley, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Dudley, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Dudley and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (17%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Dudley, England
The most recent Virgin Media outage reports came from the following cities: Birmingham, Sutton Coldfield, Redditch, Oldbury, Smethwick, Bilston, Wednesbury, Halesowen, Solihull, Walsall, West Bromwich, Wolverhampton, Brierley Hill, Willenhall and Dudley.
| City | Problem Type | Report Time |
|---|---|---|
 Birmingham |
Internet | |
| Birmingham |
Internet | |
| Birmingham |
Internet | |
| Sutton Coldfield |
Internet | |
| Birmingham |
Internet | |
| Birmingham |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Dudley, England
Latest outage, problems and issue reports in Dudley and nearby locations:
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Paul Jenkins
(@xpjxuk) reported
from
Walsall Wood, England
@virginmedia been hounded with call for 2 weeks finally answer to be offered disgusting customer service and when I ask about the offer on the Martin Lewis website told can’t have it please call me or I will be leaving and going to sky
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Mike Hamer
(@Plumberguyuk) reported
from
Birmingham, England
@virginmedia Just had a look at what you've sent, you lot are a real joke, you screw up and then push customer to do all the work and hope they give up, I surggest you find another job far as possible form customers,
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Darran Attwell
(@DarranAttwell) reported
from
Dudley, England
@virginmedia can someone help me with a bill... I’ve been charged twice for the same bill both times overcharged. And I’m struggling over the phone.. can someone please DM me please
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sammy♥
(@SammyLouisee_) reported
from
Wolverhampton, England
So after having problems with @virginmedia mobile decided to join @ThreeUK let’s hope this is a better network 🙌🏻
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GTAssociates
(@GTAssociates) reported
from
Redditch, England
@virginmedia 8 conversations to cancel our service and cxl confirmed by virgin. Cancellation first made on 28 Feb. Just received a bill and you have billed for April and May. What a shambles you are! Get your act together now! I have paid final balance & no more is due!
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GTAssociates
(@GTAssociates) reported
from
Redditch, England
@virginmedia Media Services,. We have always passed security and never had this issue before!
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🐺Wolfish
(@unit_1974) reported
from
Birmingham, England
@virginmedia Broadband issues since May 2018. Multiple calls to customer service with no permanent fix. Last time I called I was asked the same questions repeatedly then cut off. Want a new hub that works and a bill review as it’s gone from £65 to £79 since Sept 2018!
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Andrew Anthony
(@andrewanthony83) reported
from
Codsall, England
@SuperfastStaffs please let @virginmedia lay their cables in #Bilbrook and #Codsall we need proper #fibre broadband. We are being left behind with the copper solution that @WeAreOpenreach leave us with and it’s getting worse! @south_staffs @GavinWilliamson @StaffordshireCC
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Mitesh Parmar
(@Mitz__P) reported
from
Solihull, England
@virginmedia why can't I take advantage of the Full House Sports Bundle... So what if I'm a existing customer, you've got me by the ***** anyway with the broadband. May as well just cancel and go elsewhere
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Dicky Dodd
(@DickyDodd) reported
from
Wolverhampton, England
Now holding for 20 minutes @virginmedia Customer retention department obviously trying a different tactic to keep me as a customer I've been with this company since 1997 and this how I have to be treated.
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jen
(@jenkin99) reported
from
Birmingham, England
@virginmedia Ive called you customer service department to be hung up on temwicw, i have sent an email to yourselfs and via resolver had no response. I have a health and safety issue i want resolving
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Daniel Sturley
(@ikonic_exposure) reported
from
Birmingham, England
@virginmedia What would really help is a separate sales number to call and to speak with an agent straight away with no ‘system’ to navigate and who understands my disability and can help me to sign up if I want to :~}
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Simon Pugh
(@simonpunch) reported
from
Wolverhampton, England
@virginmedia just had the call ended by your overseas call centre not the greatest service in the world!!
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Kerri
(@WestonKerri) reported
from
Birmingham, England
@virginmedia absolute joke !! worst customer service provided ! #whybother
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Dicky Dodd
(@DickyDodd) reported
from
Wolverhampton, England
So I've been on hold to @virginmedia Customer retentions for 17 minutes... Unreal.
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Mike Hamer
(@Plumberguyuk) reported
from
Birmingham, England
@virginmedia I don't think much will happen given virgin's track record but on the plus side you've given lots of material for my delegates on next Saturdays Customer Service module.
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🐺Wolfish
(@unit_1974) reported
from
Birmingham, England
@CapnKink @virginmedia They don’t even respond when you complain. I haven’t got the patience to keep phoning to get a temporary fix. Just gotta decide which service to switch to and they’re gone.
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pepe sprio
(@wolfboy78) reported
from
Wednesfield, England
@virginmedia No tried again and unable to send an engineer because the fault is not happening .. I did try to explain it's intermittent 😡😡but with the language barrier she couldn't understand .. I will try and cancel my account later because I'm not paying for a service that has issues
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🐺Wolfish
(@unit_1974) reported
from
Birmingham, England
Made a complaint to @virginmedia 10 days ago via their online service with a 7 day anticipated response time and yet have heard nothing since the acknowledgement of my complaint. This basically sums up my experience over the past year of ineffective response to our issues.
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Mike Hamer
(@Plumberguyuk) reported
from
Birmingham, England
@virginmedia one good thing is I can demonstate in my customer training sessions how not to treat customers, thank you for the material Virgin Braodband
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Nigel Deane
(@ngdeane) reported
@virginmedia please can you sort the very intermittent internet out. There should be no excuse for such poor delivery of a basic service
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Robin Slick 💙 (Champions)
(@RobieSlick) reported
@Anfield_Oracle @virginmedia Never go with @virginmedia. I have heard nothing but bad news & their prices are high too.
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Karen T🦄
(@cheekibinki) reported
@strutcakes @virginmedia For a communications company they are the worst Chris ... the problem still isn't solved!!
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Mickfish
(@M_Thomas77) reported
@virginmedia Disconnections at least once an hour and if more than 3 people connect to the WiFi it has a mental breakdown and curls up in a ball, so normal service has resumed 👍
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Daniel Edwards
(@MrDanielEdwards) reported
@virginmedia Your updates just keep pushing the resolution time back. I have an online event to DJ tomorrow night and need to know if it’s going to be fixed - honestly. If not I will have to make other arrangements. Help a boy out would ya?!
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John Kelly
(@donegaljohnjdk) reported
@virginmedia 23 feb 2021 and never received it. Hand to phone again today as for an email saying you never heard from me and you have taken the Liberty to close the case which was untrue
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Chris 🏳️🌈
(@strutcakes) reported
@cheekibinki @virginmedia Have you managed to speak to anyone Karen? I’ve had no wifi for almost 48hrs and can’t get through to anyone on the phone - just get an automated message telling me they know there’s a problem.
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Gabriela シ
(@bwsglory) reported
@not_mcgarry @_Louise2004_ lol and i thought virgin media wifi was bad
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Sampent 🐍
(@backdownstroke) reported
This is ridiculous now @virginmedia internet’s been down nearly 48 hours and estimated time has been pushed back at least 6 times, now the completion time is tomorrow?! I can’t do any work and been rejected from a grad scheme because I couldn’t get online to do the assessments!
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Karen T🦄
(@cheekibinki) reported
@virginmedia I think my partner spoke to every team there is within virgin... the technical team, the same team, the mobile sales team back to the technia team, back to the mobile sales team .. and still after 3 hours ...nothing is sorted apart from an estimated fix of 16th March!!