Virgin Media outages and service status in Dudley, England
Some problems detected
Users are reporting problems related to: internet, tv and wi-fi.
Full Outage Map
- Virgin Media generated 10 outage signals in the last 24 hours around Dudley, including 10 direct reports.
- The most common problems reported in this area mention Internet, TV, and Wi-fi.
- The most recent signal from this area was received May 17, 9:11 AM GMT+1.
- Internet (40%)
- TV (35%)
- Wi-fi (12%)
- Total Blackout (8%)
- E-mail (5%)
- Phone (1%)
The latest reports from users having issues in Dudley come from postal codes DY1 , DY5 , DY2 and DY3 .
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Problems in the last 24 hours in Dudley, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Dudley, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
May 17: Problems at Virgin Media
Virgin Media is having issues since 07:00 AM GMT. Are you also affected? Leave a message in the comments section!
Live Outage Map Near Dudley, England
The most recent Virgin Media outage reports came from the following cities: Birmingham, Wolverhampton, Oldbury, Bilston, Brierley Hill, Stourbridge, Walsall, Sutton Coldfield, West Bromwich, Dudley, Kidderminster, Kingswinford, Smethwick, Halesowen, and Streetly.
| City | Problem Type | Report Time |
|---|---|---|
 Birmingham
|
Internet | 6 minutes ago |
|
Wolverhampton
|
TV | 2 hours ago |
|
Birmingham
|
Internet | 9 hours ago |
|
Birmingham
|
11 hours ago | |
|
Birmingham
|
Wi-fi | 11 hours ago |
|
Birmingham
|
Internet | 13 hours ago |
Nearby cities with recent reports
36 recent signals
11 recent signals
9 recent signals
4 recent signals
3 recent signals
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Dudley, England
Latest outage, problems and issue reports in Dudley and nearby locations:
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Tim Hazelwood (@timhazelwood2) reported from Bewdley, England@virginmedia He has called a few times and I called once. They say there is an issue in the area. He's been without service since July and they said the issue would be resolved on 21st aug. ive been away and it's still not fixed. It looks like an issue with the box to me as a layman
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Gordé 🦩 (@ReissOmari) reported from Birmingham, EnglandEnded up just reconnecting my TP Link router, it seems the problems were with my Hub 5 because everything seems to be working fine now. Not great @virginmedia
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Beard Punk (@BeardPunk) reported from Birmingham, England@virginmedia Hi. The team have also said that the issue isn’t resolved though? Everything has been reset multiple times this morning and still the same issue.
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Jazba Entertainment (@JazbaEnt) reported from Birmingham, England@virginmedia business installation, been given 6 dates since 17th January. 4 no show or wrong booked, 2 attendance but not equipped to extend installation from 1sf floor to 2nd. even billed for a service which is not even installed yet. Nightmare #virginmedia #broadband
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Troy (@tr0y1291) reported from West Bromwich, England@virginmedia the most unreliable service going! Sky should be rubbing their hands together knowing that this shower of **** is their main competition.
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LVWLVS (@lvwlvs) reported from Cheslyn Hay, England@virginmedia Everything is running fine then my devices can’t connect. It takes me switching the router off at the wall and on again for the connection to reestablish itself. First world problems but it’s a pain when I’m working upstairs and the router is downstairs. And it should just work!
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Chris Psaras (@chrispsaras) reported from Dudley, England@virginmedia no broadband since yesterday afternoon, told engineers were on route but still no update. Your offshore call centre is also unhelpful and not able to offer any further information. Please can you help?
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Stu Jones (@StuJonesMusic) reported from Kidderminster, EnglandHi @virginmedia, I am in Kidderminster, Worcestershire (DY11) and my Virgin Media broadband connection is very poor this week. I have checked your website & apparently there are no issues in my area. I have also restated my access point/router twice but no improvement.
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Stuart McCullagh (@stumccullagh) reported from Birmingham, England@virginmedia But when a contract is agreed like a mortgage or a fixed energy deal surely the agreement should last the full term. I’ve had issues since September & been told I can’t leave due to being under a contract so why should my costs go up when I’ve got an agreement in place until Dec
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Stephen Bennett (@Stephen12857059) reported from Birmingham, England@virginmedia Nobody has called me and the WhatsApp chat is very frustrating and not dealing with the issue. This is very simple, I was sent contract paperwork with an agreed monthly fee of £86.75. Why have I paid two months of excessively higher payments. I should have left VM
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jordy (@jordyanslow1) reported from Dudley, England@virginmedia any chance of an update regarding the outage in my local area regarding internet connection? It’s been down 2 days straight!
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Stephen Bennett (@Stephen12857059) reported from Birmingham, England@virginmedia I called 150 today to speak to a Supervisor regarding my bill. I was told I would receive a call within the hour. NOTHING. I agreed a contract 18/8/22 and the last two payments have been £65 & £75 more than agreed. This is shocking customer care and service.
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dean condliffe 🏴 (@DeanCondliffe) reported from Birmingham, EnglandThe day ends with a Y 🤝 Virgin media not working again
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SorachiTim (@PolymathTim) reported from West Bromwich, EnglandZero Internet connectivity from @virginmedia now for pushing 12 hours. Resetting and/or powering down the hub does nothing, the diagnostic and fault tools just go round and around in an ever more boring circle. #LightningSpeedFarce
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Brian Cape (@BrianMCape) reported from Birmingham, England@virginmedia Another fail. I've reached out in exasperation since my chase-ups of 14th, 19th and today have been ignored. As have my 5 messages to your local rep who promised to be on hand. If you can't be bothered to help me, I'll just escalate via another route @richardbranson
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Casey Rain (aka S-Endz) (@CaseyRain) reported from Birmingham, EnglandHad an @virginmedia broadband outage on Sunday for 2 hours. Since then, connection so spotty that I'm getting 10 seconds of completely dropped packets followed by 20 seconds of slow-as-molasses ping times once every 10 minutes.
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Andy Newton (@NewtonAndy) reported from Dudley, England@Niknaklady1 @virginmedia Oh dear. That's what made me think the problem may not be virgin, if you've got signal on another set. Hope you get it sorted 👍
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𝚋𝚎𝚝𝚑 (@beffycuk) reported from Dudley, England@virginmedia Yes, and every-time it says no issue, when there clearly is! It interferes with everything, the hive, the tv everything! Really considering going elsewhere.
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Colin Hunt (@HuntColin58) reported from Birmingham, England@virginmedia It took me best part of a day Friday 24/3/2023 to contact you to cancel my broadband but since I finally managed to you have been contacting me 4 times a day. We have signed a contract with someone else. Please stop harassing us we have cancelled
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ch Saqib (@saqibsvideos) reported from Birmingham, England@virginmedia Sending me over bill again and again n customer service is even more worst
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Michael Cuddington (@cuddy271) reportedAll we are getting on our tv is a scrambled picture @virginmedia are no longer the people you can rely on, they have become far too expensive , their customer service is non exsistent and people are going elsewhere.
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Swansea Jack 🦢 🐶 (@SwanseaSnoopDog) reported@virginmedia It’s been 2 days since my mums tv has been down and no channels - she is 86 and heavily relies on it for entertainment. Any idea when it will be back please?
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flipper (@flipper865) reported@virginmedia This doesnt resolve the issue, I have now taken a photo of the boxed parcel by my front door for reference, the sticker says Yodel
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Dollynoocat (@dollynoocat) reported@virginmedia yes did that yesterday when BBC1 wasn't working. The usual 20 minutes to reconnect and today my internet went down for 6 hours. Superb service (not) 34 years a customer and phoning Sky tomorrow !!
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Michael Bradley #FBPE #SocialistSunday (@Mike_J_Bradley) reported@virginmedia Mines by down at least 24hrs. Ridiculous and told they are working on it. Not good enough considering how much we pay. I live in Liverpool. It seems to be affecting different areas differently. I just get to welcome on the screen and nothing else. Tried rebooting etc nothing
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Michael Bradley #FBPE #SocialistSunday (@Mike_J_Bradley) reported@CarrollMoe80887 @virginmedia Just got home from work to find it's still down what a joke
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lou pitt 🤓 (@loopyloupy) reported@virginmedia I have no tv at all , its stuck on updating channels after 360 installation been 18 hours like this !! Your tech team (sigh) say its due to this global outage? Really ? Or is it just ****??
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Andrew Harding (@AndrewNuttah) reported@virginmedia Is PBS off air permanently or just part of the ongoing issues?
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Bob (@Trebor0501) reported@virginmedia when are you going to fix the “watch from start” function?
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SRao (@leelamalur) reported@virginmedia No one to help and besides have charged a penalty for non- payment. Terrible service. Will find a way to get out of the contract.