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Virgin Media

Virgin Media outages and service status in Dudley, England

Why is my Virgin Media service not working?

No problems detected

If you are having issues, please submit a report below.

The latest reports from users having issues in Dudley come from postal codes DY1 and DY2 .

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Full Outage Map

Problems in the last 24 hours in Dudley, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Dudley, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  • 56% Internet (56%)
  • 21% Wi-fi (21%)
  • 10% Total Blackout (10%)
  • 8% TV (8%)
  • 4% E-mail (4%)
  • 2% Phone (2%)

Live Outage Map Near Dudley, England

The most recent Virgin Media outage reports came from the following cities: Oldbury, Birmingham, Smethwick, Wolverhampton, Walsall, West Bromwich, Dudley, Wednesbury, Bilston, Willenhall, Rowley Regis, Halesowen, Stourbridge, Sutton Coldfield, and Brierley Hill.

CityProblem TypeReport Time
Oldbury Internet 2 hours ago
Oldbury Wi-fi 7 hours ago
Birmingham Internet 9 hours ago
Smethwick TV 13 hours ago
Birmingham Wi-fi 14 hours ago
Oldbury Wi-fi 15 hours ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Dudley, England

Latest outage, problems and issue reports in Dudley and nearby locations:

  • Plumberguyuk
    Mike Hamer (@Plumberguyuk) reported from Birmingham, England

    @virginmedia one good thing is I can demonstate in my customer training sessions how not to treat customers, thank you for the material Virgin Braodband

  • GeorgieMaley
    Georgie Colley (@GeorgieMaley) reported from Kidderminster, England

    Why can’t media providers just get into the 21st century and make it easier for households, by having contracts based on a joint accounts. That way, both home owners can call up about any problems! Data protection my arse @virginmedia @SkyUK

  • ArcanumDesign
    Bill Bishop (@ArcanumDesign) reported from Halesowen, England

    @virginmedia Tom, I already have, and they refused to match the same cost when the introductory offer finishes. You are still over charging me £125 p.a. for being an existing customer. Please have a UK customer manager contact me

  • unit_1974
    🐺Wolfish (@unit_1974) reported from Birmingham, England

    @CapnKink @virginmedia They don’t even respond when you complain. I haven’t got the patience to keep phoning to get a temporary fix. Just gotta decide which service to switch to and they’re gone.

  • Plumberguyuk
    Mike Hamer (@Plumberguyuk) reported from Birmingham, England

    @virginmedia Just had a look at what you've sent, you lot are a real joke, you screw up and then push customer to do all the work and hope they give up, I surggest you find another job far as possible form customers,

  • HJMKent
    Howard Martin (@HJMKent) reported from Kidderminster, England

    @virginmedia Yes but I just tells me there are no problems. It did the same thing a few weeks ago but stopped when I held wifi button down - it's now constantly flashing & that wont stop it & web site says in normal operating all green lights should be off.

  • SammyLouisee_
    sammy♥ (@SammyLouisee_) reported from Wolverhampton, England

    So after having problems with @virginmedia mobile decided to join @ThreeUK let’s hope this is a better network 🙌🏻

  • terrysankey
    Terry Sankey (@terrysankey) reported from Wolverhampton, England

    @SimonADouglas @virginmedia We have the occasional internet problem but since the last announced 'update' the hub seems to be resetting itself. Doesn't matter to the 'wired' machines but obviously disconnects the WiFi! Irritating as the restart times are long and inputting the names/password is a pain 🙄

  • unit_1974
    🐺Wolfish (@unit_1974) reported from Birmingham, England

    @virginmedia Broadband issues since May 2018. Multiple calls to customer service with no permanent fix. Last time I called I was asked the same questions repeatedly then cut off. Want a new hub that works and a bill review as it’s gone from £65 to £79 since Sept 2018!

  • WestonKerri
    Kerri (@WestonKerri) reported from Birmingham, England

    @virginmedia absolute joke !! worst customer service provided ! #whybother

  • xpjxuk
    Paul Jenkins (@xpjxuk) reported from Walsall Wood, England

    @virginmedia been hounded with call for 2 weeks finally answer to be offered disgusting customer service and when I ask about the offer on the Martin Lewis website told can’t have it please call me or I will be leaving and going to sky

  • DickyDodd
    Dicky Dodd (@DickyDodd) reported from Wolverhampton, England

    @virginmedia You seem to find it very easy to let go a loyal customer of 23 years. You won't be that sad.

  • Plumberguyuk
    Mike Hamer (@Plumberguyuk) reported from Birmingham, England

    @virginmedia I don't think much will happen given virgin's track record but on the plus side you've given lots of material for my delegates on next Saturdays Customer Service module.

  • DickyDodd
    Dicky Dodd (@DickyDodd) reported from Trysull, England

    @virginmedia media retentions and I got cut off and no call back. Ambismal customer service.

  • simonpunch
    Simon Pugh (@simonpunch) reported from Wolverhampton, England

    @virginmedia just had the call ended by your overseas call centre not the greatest service in the world!!

  • Plumberguyuk
    Mike Hamer (@Plumberguyuk) reported from Birmingham, England

    Virgin Media should be reported to the advertising standards, for lies, what a total load of crap, try getting your customer service telling the truth for a start .

  • DarranAttwell
    Darran Attwell (@DarranAttwell) reported from Dudley, England

    @virginmedia can someone help me with a bill... I’ve been charged twice for the same bill both times overcharged. And I’m struggling over the phone.. can someone please DM me please

  • DickyDodd
    Dicky Dodd (@DickyDodd) reported from Wolverhampton, England

    Now holding for 20 minutes @virginmedia Customer retention department obviously trying a different tactic to keep me as a customer I've been with this company since 1997 and this how I have to be treated.

  • andrewanthony83
    Andrew Anthony (@andrewanthony83) reported from Codsall, England

    @SuperfastStaffs please let @virginmedia lay their cables in #Bilbrook and #Codsall we need proper #fibre broadband. We are being left behind with the copper solution that @WeAreOpenreach leave us with and it’s getting worse! @south_staffs @GavinWilliamson @StaffordshireCC

  • DickyDodd
    Dicky Dodd (@DickyDodd) reported from Wolverhampton, England

    So I've been on hold to @virginmedia Customer retentions for 17 minutes... Unreal.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • stevenbird40
    steve bird (@stevenbird40) reported

    @virginmedia @O2 is it a coincidence that now you have joined forces both your signals in the Liverpool 8 area have become terrible not getting decent home broadband and no phone signal struggling to get 1 bar if that

  • MILKMAN54728791
    MILK MAN (@MILKMAN54728791) reported

    @virginmedia give your heads a wobble, service has been pure **** recently and now the 2.4ghz WiFi is not working which my smart bulb connects to so I had to actually get out of bed to turn the light off at the switch like a ******* caveman...... Absolute ******* of a company 🖕🏻

  • ShirinPura
    shirin (@ShirinPura) reported

    @LovedayAlison @virginmedia I gave up waiting for them to fix it after more than a year!! So after 6 years i got reminded again its not the quantity, but the quality! Having 250mbps speed that cant use continuously not worth the money im paying!! moving to another provider even with lower speed .

  • MrStephenCasey
    Stephen Casey (@MrStephenCasey) reported

    @virginmedia Service down in N20

  • xoFIDEL_
    fidel (@xoFIDEL_) reported

    @virginmedia fix ur ******* internet

  • Azza201211
    Azza (@Azza201211) reported

    Suprise Suprise @virginmedia gone down again! #virginmediadown

  • loopylindyloo
    lindsey (@loopylindyloo) reported

    @virginmedia internet dropping out all the time again tonight, I just have to pray it doesn't happen again while trying to work tomorrow. What are we actually paying so much money for because it certainly isn't a decent service!!!

  • DjJaycrucial
    DJ Jay Crucial (@DjJaycrucial) reported

    Thanks @virginmedia not only do you provide inconsistent service but you also have misinformed me on my bill, the bill is ridiculous , I think I might be going over to @Plusnet to get my broadband !

  • 81jp84
    JP💙 (@81jp84) reported

    @virginmedia No, not heard anything at all, plus they shut down the chat so obviously we're unable to continue talking. A complete waste of time. What's the point in having this support when it takes a customer chatting to support for 2.5/3hrs for them to basically "hang up".

  • nabs_twt
    nabeela (@nabs_twt) reported

    @virginmedia beg you fix your **** please