Virgin Media

Virgin Media Outage Report in Dudley, England

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The latest reports from users having issues in Dudley come from postal codes DY2 and DY1.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Dudley, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Dudley and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Dudley, England 12/03/2025 03:50

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (60%)

    Internet (60%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (12%)

    Total Blackout (12%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (1%)

    Phone (1%)

Live Outage Map Near Dudley, England

The most recent Virgin Media outage reports came from the following cities: Birmingham, Solihull, Wolverhampton, Oldbury, Walsall, West Bromwich, Brierley Hill, Wednesbury, Willenhall, Dudley, Kingswinford, Redditch, Smethwick, Sutton Coldfield and Kidderminster.

Loading map, please wait...
City Problem Type Report Time
United KingdomBirmingham Wi-fi
United KingdomBirmingham Internet
United KingdomSolihull TV
United KingdomBirmingham Internet
United KingdomWolverhampton Wi-fi
United KingdomBirmingham Total Blackout

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Dudley, England

Latest outage, problems and issue reports in Dudley and nearby locations:

  • WadrupR Rob Wadrup (@WadrupR) reported from Solihull, England

    Just watched the @virginmedia advert they must of used a different provider to get there videos posted as your service is diabolical Like I say monies due next week I cancel direct debit and you will respond with a stupid message.

  • Steveluckett Stephen Luckett (@Steveluckett) reported from Codsall, England

    @virginmedia have the worst customer service in the world. Reported a fraud case to them 2 months ago and they have done nothing with it. You call there call centre and they just hang up on you. Great work guys 👍🏻

  • Mijan93243645 MH (@Mijan93243645) reported from Birmingham, England

    @virginmedia Your text service is worse than speaking to someone live

  • DaveWFC Dave Phillips (@DaveWFC) reported from Wednesfield, England

    Well since my @virginmedia internet has been down since 4:30pm had to resort to going back to watching beautifully cheap 'Horror' movies! 👍

  • Steveluckett Stephen Luckett (@Steveluckett) reported from Codsall, England

    On my third call today with @virginmedia 👍🏻👍🏻 would be awesome if they wouldn’t hang up on me....

  • Daniel_Gaskarth Dan. (@Daniel_Gaskarth) reported from Redditch, England

    @virginmedia any reason why my Wi-fi is down. I’ve reset it twice at the wall and still won’t connect to anything

  • itsDanBull Dan Bull 🍐 (@itsDanBull) reported from Birmingham, England

    @MrDKOz @virginmedia I asked Virgin's technician about the business package when i joined and he specifically said I wouldn't need it because their fibre service is so reliable it'd be a waste of money to go for the business package. I remember that vividly and it turned out to be terrible advice.

  • TomPG92 Tom (@TomPG92) reported from Birmingham, England

    @virginmedia my parents virgin media account is under my email, only issue is that I don’t live with them, just signed up with you and now thats under my email too, when I try to sign into my account I get theirs, it says your can’t change an account email either..

  • Susiec64 SUSAN (@Susiec64) reported from Halesowen, England

    @virginmedia Internet is all over the place today, Halesowen, what's going on. My neighbours are all having same issue.

  • Davidjocksmith David smith (@Davidjocksmith) reported from Birmingham, England

    @virginmedia No, it’s terrible

  • cra1gs Craig (@cra1gs) reported from Birmingham, England

    Internet is down again @virginmedia It’s a Friday night. Sort it out.

  • Lacie_Adams1 Lacie_Adams (@Lacie_Adams1) reported from Wednesfield, England

    @virginmedia Back up and running but disruption in service and recorded programmes. With the amount of issues I've had since being with you, not once do I get an apology or money back for service I cant use

  • EgglestonMathew Mat 🏳️‍🌈 (@EgglestonMathew) reported from Birmingham, England

    @virginmedia huns ya broadband is broken , again.

  • Davidjocksmith David smith (@Davidjocksmith) reported from Birmingham, England

    @virginmedia your poor service is killing me, internet comes on for 10 minutes every hour, causing chaos at home now with all the family not able to study or for me to work.😞

  • sophiemorbey morble (@sophiemorbey) reported from Birmingham, England

    Within 24 hours of me ringing @virginmedia, we’re up and running with broadband (it’s also dead fast, bonus) 👏🏼 If anyone is considering @NOWTV for internet, PLEASE don’t bother. They are honestly the worst provider I’ve ever come across.

  • Mossymossy3 Danny Moss (@Mossymossy3) reported from Solihull, England

    @virginmedia your customer service is the worst I have ever encountered, I have been transferred 9 times and no resolution, utter joke , I will be cancelling all my services with you. What a disgrace

  • CCRSGAMING Connor (@CCRSGAMING) reported from Walsall Wood, England

    @virginmedia my WiFi is not working all lights flash green until they go off and the white light appears still nothing then all of a sudden they all flash red then repeats the process

  • WadrupR Rob Wadrup (@WadrupR) reported from Solihull, England

    @virginmedia once again your service is shocking. This month alone I’ve lost my connection and tv so many times. I bet you soon be on the phone when I stop my standing order next week

  • Steveluckett Stephen Luckett (@Steveluckett) reported from Codsall, England

    @BeefGolf @virginmedia @MartinSLewis They are awful.

  • Villandrew Andrew Horton (@Villandrew) reported from Solihull, England

    @villa19799 @O2 My mrs Is with @O2 and signal and 4G has been horrific lately, I’m on @virginmedia and have had no issues whatsoever .

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • MikeWakelam Mike Wakelam (@MikeWakelam) reported

    @virginmedia Yeah I can see Monday's appt. Doesn't help me right now.

  • franko180 Franny Donnelly (@franko180) reported

    @virginmedia The first instance(23rd of December) your own engineer didn't even know it was getting delayed as he turned up at my door as planned but the external work hadn't and still hasn't been completed but we are months down the line and recieve no communication from anyone at VM

  • ssjjsd Steve Mellor (@ssjjsd) reported

    @virginmedia I have advised numerous times which is why I complained to @Ofcom and advised everyone else to do same, it’s impossible to get through by phone and when you do, you presumably have a policy to fob people off so they can’t cancel. Your own forum has numerous complaints about it

  • yorkiegrandma Brenda rotherforth (@yorkiegrandma) reported

    @crouchie786 @virginmedia Fab when it’s working we have a whole street pulling their hair out due to it constantly going off every evening. Hope your service is better than ours 😬😬

  • Ebb1 Eb (@Ebb1) reported

    @SerendipityShah @virginmedia @WhichUK Complaints, Virgin Media, Sunderland, SR43 4AA write to cancel. Give 30 days notice then cancel direct debit. Meantime search alternative provider to switch. Send letter recorded delivery and say you could not get through to customer service on phone. Job done.

  • jess_hillyard J H (@jess_hillyard) reported

    @virginmedia please can someone reach out I am really struggling to get any support via phone or online and we are experiencing issues

  • ktoxberry Katie (@ktoxberry) reported

    @virginmedia Why are you trying to take a direct debit of £77 when my bill is £30? Seriously?! I spoke to a colleague about this over the phone who told me this was wrong and he hasn't corrected it - clearly! Terrible service.

  • PaulRoo80 Paul Rooney (@PaulRoo80) reported

    @virginmedia Internet speeds are crippled and keeps going down, can’t get through to customer service. Sort it now and I won’t be paying either

  • yoshida_kenshin Yoshida Kenshin (@yoshida_kenshin) reported

    @mikast71 @crouchie786 @virginmedia They are utterly useless at customer service. I hope you never have to contact them to resolve service issue, however based on my own experience, you service will have plenty of hiccups.

  • julierone61 Julie (@julierone61) reported

    @virginmedia No not got through yet. She does all the household admin for my parents aged 85 & 89. Parents signed up with Sky as too many issues with Virgin over the last year. How can she give 30 days notice please?