Virgin Media Outage Report in Dudley, England
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The latest reports from users having issues in Dudley come from postal codes DY2.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Dudley, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Dudley and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (59%)
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Wi-fi (18%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Dudley, England
The most recent Virgin Media outage reports came from the following cities: Birmingham, Rowley Regis, Oldbury, Wolverhampton, Wednesbury, Walsall, Dudley, Cradley Heath, West Bromwich, Brierley Hill, Solihull, Redditch, Sutton Coldfield, Smethwick and Bilston.
| City | Problem Type | Report Time |
|---|---|---|
 Birmingham |
Internet | |
| Birmingham |
Internet | |
| Birmingham |
Total Blackout | |
| Rowley Regis |
Internet | |
| Birmingham |
TV | |
| Birmingham |
Total Blackout |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Dudley, England
Latest outage, problems and issue reports in Dudley and nearby locations:
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liz fox🦊
(@lizzyhappyfox) reported
from
Dudley, England
@virginmedia Yes same issues i'm afraid,no broadband,no information on tv,no recording of any programmes,virgin box flashing.
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Smartlyte
(@Smartlyte) reported
from
Birmingham, England
@virginmedia no internet, no support, what a disgrace
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Nigel Walters
(@walters_nigel) reported
from
Birmingham, England
Still no service @virginmedia in the B38 area this is disgusting and we should have some compensation
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𝕠𝕠𝕗𝕥𝕓𝕓𝕫 🦊
(@ooftbbz) reported
from
West Bromwich, England
@virginmedia It’s back up now thanks, was down for about 2 hours 🥰
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Daniel Giacaman
(@dgiacamand) reported
from
Birmingham, England
@virginmedia My broadband it's not working. Yesterday around 1am stoped working.
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George Kafetzis
(@Georgekafetzis) reported
from
Birmingham, England
@virginmedia They don’t understand what you are saying to them. I had to say my postcode 5 times phonetically. Also on the phone for 45 minutes with no resolution. #badtimes
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Ken Hawkins
(@BlytheMatters) reported
from
Solihull, England
Patience with @virginmedia getting tested again. And of course, when broadband is down my data is being charged
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Mark Steadman
(@iamsteadman) reported
from
Kings Heath, England
@virginmedia Just want to see a service status page, like broadband companies have. 🙂
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Mark Steadman
(@iamsteadman) reported
from
Birmingham, England
@virginmedia Hey, turns out you never DMd me. It was a scam artist and I narrrowly avoided getting my card details stolen (although I did give away my home address before I checked the username). That’s not on you; but thought you should know.
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David Sheppard
(@davesheppard72) reported
from
Solihull, England
@virginmedia the attitude of your call handler this evening when I called to cancel my contract proves me right to go back to @SkyHelpTeam
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john giles
(@GiLESzzzzz) reported
from
Walsall Wood, England
@virginmedia I also have been trying do do live chat but that doesn't work either
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j7b7
(@Jeanybabesb) reported
from
Walsall Wood, England
Have been with @ThreeUK since 2005...15 years and the service has just got worse...time to switch! What you got @EE @virginmedia @O2
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liam⚽️
(@liam_S126) reported
from
Birmingham, England
@virginmedia your v6 box is actually awful
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George Kafetzis
(@Georgekafetzis) reported
from
Cheslyn Hay, England
@VirginMedia the worst customer service known to mankind. I do not know how they say in business.
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gez
(@gezjb) reported
from
Birmingham, England
@virginmedia you couldn’t get your customer service any worse if you tried ! Shocking
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Jordon Alexandria
(@Jordi_Amor) reported
from
Birmingham, England
@KellyGroupLtd @virginmedia Almost 6 months on and my complaint/claim remains unresolved. Despite being advised I would be reimbursed for damage caused to my home after VM install, I remain out of pocket! #poorcustomerservice #npsfail #dissapointing
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Deb Lord
(@Deblord1) reported
from
Solihull, England
@virginmedia I posted the complaint to the address given on the website. It’s not my account and I have few details to enable me to register online.
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julie
(@Brummie_Girl) reported
from
Birmingham, England
Hey @virginmedia really pleased you are supporting #SaferInternetDay but it’s a bit extreme to shut down our internet and tv completely!!! No service at all 😫
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𝕠𝕠𝕗𝕥𝕓𝕓𝕫 🦊
(@ooftbbz) reported
from
West Bromwich, England
@NeoThe1_ @virginmedia Ugh ours has been down for about an hour now 🙄
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Victoria Leonard
(@Vix_Leonard) reported
from
Birmingham, England
@virginmedia @Leyjay17 Same for us also B31 hope you will be refunding those of us who have been without service since yesterday afternoon and according to your online info will be until this afternoon. I am unable to work. 😡
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Tenderpawsvets
(@TenderPawsVets) reported
@virginmedia We are business customers. We don’t usually have trouble with Virgin Business but I have held on the business phone number for an hour this morning with no answer. I have been waiting on live chat for ages. Please can someone help
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Stephen Gilbert
(@SMJGilbert) reported
@chrisgreen @virginmedia When VM f’cked up my internet access for 18 days, they awarded me £8 a day and 18 months free Sky Sports - but only after I’d sent daily emails of complaint. Their customer service interaction is inexcusably unhelpful, to the extent one might imagine it is deliberate.
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Joe MVO 💙
(@JoeBirt) reported
@virginmedia so the next bill is in and for no internet for over a week I get diddly squat / nadda / nothing in compensation- as I expected so not surprised. Customer Service NIL
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LOL_VO
(@LOL_VO) reported
@virginmedia Hi. We had a letter about planned works due on Friday but our WiFi has been down since late last night. Has it started early?
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Mark Hickson
(@HicksonMark) reported
@Defencebrief @virginmedia I thought there had been a shift towards valuing your existing customer base. Obviously not everywhere.
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KJ Lewis ⓥ
(@Meh_Kat) reported
@virginmedia and please don't send me to the help team cuz...
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TheAspiLawStudent #NoReturns
(@LawAspi) reported
@Defencebrief @virginmedia There's zero customer loyalty / reward from virgin, just cancel it and go elsewhere. Always best to shop around
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ChelseaChic
(@sec2daya) reported
@virginmedia @WilyFederCrypto @virginmedia - help!!! Yr BOTs are parrots!!!
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Carolyn M Jones 💙
(@CarolynEd1) reported
@virginmedia Oh God. I chose 'broadband fault' and the robot tried to run a remote check of our broadband service, which I could not allow because it would disrupt our work etc. Of course the broadband is working fine now but that's what you told me to report. 1/2
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Carolyn M Jones 💙
(@CarolynEd1) reported
Oh man, any day you have to try to get through the customer service helpline at @virginmedia is going to be a terrible day