Virgin Media Outage Report in Dudley, England
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Dudley come from postal codes DY2.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Dudley, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Dudley and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 10: Problems at Virgin Media
Virgin Media is having issues since 09:40 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Dudley, England
The most recent Virgin Media outage reports came from the following cities: Smethwick, Birmingham, Oldbury, Wolverhampton, West Bromwich, Redditch, Walsall, Willenhall, Solihull, Rowley Regis, Halesowen, Stourbridge, Sutton Coldfield, Dudley and Brierley Hill.
| City | Problem Type | Report Time |
|---|---|---|
 Smethwick |
Internet | |
| Birmingham |
Wi-fi | |
| Birmingham |
Internet | |
| Birmingham |
Wi-fi | |
| Oldbury |
Internet | |
| Birmingham |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Dudley, England
Latest outage, problems and issue reports in Dudley and nearby locations:
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Brett Ellis
(@brettellis1982) reported
from
Birmingham, England
@virginmedia have the virgin connect app.... however it will not let me sign in. Have changed password etc and it still says ‘wrong username or password’. Driving me mad!
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..."Then They Fight You"...
(@SunnyBTC) reported
from
Birmingham, England
Anyone else been having internet connectivity issues all day? I'm with virgin media
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Stuart McCullagh
(@stumccullagh) reported
from
Solihull, England
@virginmedia Had probs for 8 weeks trying to get engineer out! Still taking £96 a month though Poor internet speed Wifi isn't working Spent 3hrs on phone Sat Currently on hold (3rd time today) cut off twice! On demand stopped working
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Meganaimee
(@MeganAimee12) reported
from
Birmingham, England
@virginmedia Would be helpful if someone replied or answered the phone! I’ve been trying to contact all day from 9am I have no internet in my house and only channel 4 is working! Can somebody contact me instead of is having to contact you and not getting through or the phone put down on us!!!
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James Rogers
(@JWRogers82) reported
from
Perton, England
@virginmedia trying to get in contact with customer service about renewing my account
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Martin Clarke
(@MartinClarke165) reported
from
Birmingham, England
@virginmedia Nothing reported. I have a hub 4 your msg says can’t run test on this hub. My service goes down EVERY DAY. I’m fed up with Virgin. Take my money and offer rubbish device.
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sarah allen
(@sair74) reported
from
Redditch, England
@virginmedia Hi there, I have just dialled 150 but it’s constantly engaged. My grandad is having problems with his tv and I need to get it sorted. A technician came 2 weeks ago but it’s gone back to the original problem, how can I contact you regarding this???
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Amy
(@amy_brunny) reported
from
Birmingham, England
@virginmedia your mobile customer service is ****!
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Mark Baldwin
(@mark_xc) reported
from
Solihull, England
@virginmedia your service is worse than ever, no wifi for a week and all you keep saying is it is very complicated and your engineers are trying to fix it
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Martin Clarke
(@MartinClarke165) reported
from
Birmingham, England
@virginmedia EVERY DAY my wifi drops. Morning and again in afternoon. My son is online with his teacher and my wife is online on calls. Thanks for the letter of price increase for rubbish service! SORT THIS OUT!#poorcustomerservice #virginmediadown #TeachingOnline
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Lee
(@leerusson86) reported
from
West Bromwich, England
@Lindyloo1971 @virginmedia And when u try to call customer services to discuss the rise in bill price Ur on hold for over an hour and still no joy
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Mark Baldwin
(@mark_xc) reported
from
Solihull, England
@virginmedia It says no known issues but there is one as it is exactly the same problem we have had for a week. We were promised it would be fixed by 09:00 today
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Brett Ellis
(@brettellis1982) reported
from
Birmingham, England
@virginmedia I am signed in on the web and on my virgin app. Will not let me sign in to the connect app
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Griff
(@GriffPlays) reported
from
Birmingham, England
Streams delayed due to @virginmedia being absolute dog ****.
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Mark Baldwin
(@mark_xc) reported
from
Solihull, England
@virginmedia Promised this would be fixed by 09:00 but it is still broken. Been over a week now.
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Martin Clarke
(@MartinClarke165) reported
from
Birmingham, England
@virginmedia The text the number you provided has just put me in a loop of BOT replies and still no help from a real person Rubbish #poorcustomerservice #broadband #virginmediadown
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Tomexh
(@tomexh1) reported
from
Birmingham, England
@bt_uk worst mistake I made and I am locked in for 2 years, there is no doubt Virginmedia can not be beaten in Birmingham, please let me go back
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Stuart McCullagh
(@stumccullagh) reported
from
Solihull, England
Had poor internet for months cut off 90% of the time on hold for hours now a 8.5% price increase @virginmedia
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Richie 11 Batch
(@RichieZuLuBatch) reported
from
Birmingham, England
@JasonLanns @virginmedia That’s wat I’m doing moving it I pay for a service u goto sort it Reiss laptop cutting off
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Stu Parry
(@Wolvostu) reported
from
Dudley, England
@virginmedia absolutely awful customer service,no internet since Wed,promised by an engineer a new router would be delivered today,rang again this morning given a tracking num for Yodel,rang yodel they know nothing,spoke again to a Virgin assistant,absolutely no empathy even
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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jill adelus
(@jilladelus1) reported
@virginmedia Escalation to communicate with MANAGER BS* or ONLY manager can 'activate' 'compensate' when need arises BS *BARRIERS UP. @virginmedia by deceit2gain 2MY material*emotional*disadvantage by tried *tested* *tactical internal fraud DEFAULTED a 'DEBT' WITHOUT telling me wtf & WHY😡
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Salman Ghani
(@salman_ghani) reported
@virginmedia Hi @virginmedia, still no update on the outside work. This is how you treat new customers?
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Paul Brown
(@Paul_BSAFC1) reported
Idiots from #virginmedia causing chaos in East Boldon. Parking lorries anywhere, crap patch up work making streets look naff and scraped my alloys when lorry parked across two lanes. Get a grip. Virgin gets bugger all from me.
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Trevor Whiteman
(@nongrockle) reported
from
Bristol, England
@JuanaWhiteman @virginmedia Zero customer service
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DJ
(@deejj_p) reported
Therefore not only do you provide terrible internet service you can't even correctly reflect your status on the virgin media status page. I don't see why we should be paying £50+ for terrible internet service.
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DJ
(@deejj_p) reported
@virginmedia - I've been in contact with your team on multiple occasions today about experiencing extremely terrible internet connection. You've cost me several hours of lost time. I've now been told that I have a case that may take up to 30 days to resolve.
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Chris C
(@BoroChris) reported
@virginmedia That is not quite correct as they do change, though rarely. They have a long lease. I am trying to overcome a security issue on your router so this needs to happen. Been on the phone with your help desk across 5 departments so far and they do not seem to understand the issue
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vegansmurf
(@vegansmurf) reported
@virginmedia Thanks. I’ve been asking your customer service team to confirm by email for over a week. They initially told me to block it as phishing email. Suspected this was not the case
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jill adelus
(@jilladelus1) reported
@virginmedia But lets add MORE insult & injury to Jill. What do i do after getting this phone call which proceeded to BULLY me (& bribe me to drop my complaint) I give him my gmail. My friend came over a few dys ago asked me how virgin court case was going.apparently they sent me Emails..
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ryan wason
(@ryanwason4) reported
@virginmedia 27th of April like it says there. What's the technical issue?