Virgin Media

Virgin Media Outage Report in Dudley, England

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The latest reports from users having issues in Dudley come from postal codes DY2.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Dudley, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Dudley and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Dudley, England 02/12/2026 19:50

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (57%)

    Internet (57%)

  2. Wi-fi (20%)

    Wi-fi (20%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Dudley, England

The most recent Virgin Media outage reports came from the following cities: Oldbury, Birmingham, Walsall, Rowley Regis, West Bromwich, Dudley, Stourbridge, Wolverhampton, Brierley Hill, Bilston, Solihull, Sutton Coldfield, Wednesbury, Cradley Heath and Redditch.

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City Problem Type Report Time
United KingdomOldbury Internet
United KingdomBirmingham Internet
United KingdomWalsall Total Blackout
United KingdomBirmingham Total Blackout
United KingdomBirmingham Internet
United KingdomRowley Regis Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Dudley, England

Latest outage, problems and issue reports in Dudley and nearby locations:

  • philwowski Philky (@philwowski) reported from Birmingham, England

    @virginmedia been on hold to cs for 20+ minutes. No tv service. Intermittent service for the last 4/5 weeks. I just want to watch tv. I pay £100s /yr and yet not getting the service expected. I think I will have to contact Sky for a comparison sad after 15 years

  • davebytheway Dave Bytheway (@davebytheway) reported from Wolverhampton, England

    @wolves_ink @virginmedia @Newey_7 @SkyHelpTeam @CoopEnergy have well and truly let us down, over charged, no communication and still waiting for a call back from last week! They are the worst I’ve encountered for this

  • eurobob17 chris (@eurobob17) reported from Wolverhampton, England

    @virginmedia It's my media service to many price hikes been with you for 8years and new people get a deal for a quarter of the price I pay I want out way to expensive paying for a land line I dont use just because VM wont let me out of LL service

  • malcolmwhittak2 Malcolm Whittaker (@malcolmwhittak2) reported from Birmingham, England

    @virginmedia @TomMockridgeVM We are currently moving house and trying to cancel our account unfortunately the call agents think it's funny to keep a client on the phone for 3 hours even more so they are happy to direct us to a department that is closed which terminates a call.

  • ainsworth_neil Neil M Ainsworth (@ainsworth_neil) reported from Redditch, England

    @virginmedia No my wife works from home 2 days a week. She constantly gets logged out. No help from customer service. I have the agents ref number and the rough time of the call. Very disappointed

  • ianl2001 Ian lee (@ianl2001) reported from Wolverhampton, England

    @virginmedia please explain customer service to me...on hold for 16 minutes, then cut off #jokeservice

  • Tedtalks13 Teds (@Tedtalks13) reported from Aldridge, England

    @ukhomeoffice @BrandonLewis ive one all this in my investigation to the fraud in court tht has a fraud log failed by @ThamesVP; via EE and well virgin media refused to co operate: fraud is easy to catches frombasic start of internet "the signal" for any signal to connect it has to have data communication

  • Kimbohud 🇬🇧Kimbo🇬🇧 (@Kimbohud) reported from Birmingham, England

    @virginmedia I have received a further two or three calls, following the request to remove one of the V boxes to save me some money, offering me different packages as a ‘loyal’ customer which would be costing me more! #youcouldntmakeitup 🙄

  • lukiee Luke T (@lukiee) reported from West Bromwich, England

    @virginmedia Still go having issues :(

  • davebytheway Dave Bytheway (@davebytheway) reported from Wolverhampton, England

    @wolves_ink @virginmedia @Newey_7 Our @SkyHelpTeam broadband hasn’t worked since installation despite calls and an attempted booster fix. Know how you feel mate

  • tfd1977 trev1874 (@tfd1977) reported from Birmingham, England

    @virginmedia on hold listening to crap music for hour then disconnected on hold again for 30 mins now anyone working in faults tonight

  • licklemouse Stuart Cockerill (@licklemouse) reported from Solihull, England

    @virginmedia So what happens now or am I being stupid or have you just left me in limbo like the phone call !!!

  • gmb_sarahjames Sarah James (@gmb_sarahjames) reported from West Bromwich, England

    Really disappointed with @virginmedia call centre staff this evening, asking 10 times in the space of 20 minutes to speak to a supervisor to resolve an issue is not good enough

  • markhipwell1990 Mark Hipwell (@markhipwell1990) reported from West Bromwich, England

    @virginmedia So now I have to ring to cancel because that's too much or give you a chance to fix the price. Both take time out of my day when we only did this less then 2 months ago.

  • Griffomiester Stuart (@Griffomiester) reported from Willenhall, England

    @virginmedia Have a word with yourself, this has been going on for 12 months. How about you send an engineer to fix once and for all

  • PRBloke Clive Reeves (@PRBloke) reported from Birmingham, England

    @Lionbites @virginmedia @SkyUK You’re very picky. We had no broadband service from @virginmedia yesterday morning and no phone yesterday evening. 20 minutes to answer a phone call. I think they’re all challenged for customer service

  • licklemouse Stuart Cockerill (@licklemouse) reported from Birmingham, England

    @virginmedia I’ve just wasted a whole hour sat on the phone with someone who had less than an a basic understanding of English what a waste of time only to be sent a new TiVo box who knows of this will work as she spent more time speaking to her work mates awful experience 😡

  • kittykatrollins Helen Rollins (@kittykatrollins) reported from Birmingham, England

    Poor customer service from @virginmedia this morning. Phoned to discuss fraudulent callers to my landline. First advise was to call #TPS, I carefully explained that I was already registered with them. He then said, let me give you a number. I diligently wrote it down. Who’s that

  • lukiee Luke T (@lukiee) reported from Dudley, England

    @virginmedia I can’t get into my account online.. I have changed my password but it is still my my details are incorrect.. help

  • Wrightgal80 Kate Wright ◣ ◢ (@Wrightgal80) reported from Birmingham, England

    @BloxwichWolf @virginmedia They are beyond crap!

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • JOhNPhoto4U JOhN Roberts (@JOhNPhoto4U) reported

    @virginmedia Yes I have been thru ur webpages, but why should have to continually reboot my tivo box or router! I pay a lot for this inadaquate service!

  • JLerma08 Lerma_Escobar (@JLerma08) reported

    @virginmedia Hiya, my internet has been down for over 24 hours now & not come back?

  • Willo3186 Darren Willis (@Willo3186) reported

    @virginmedia Still shocking internet. Just always disconnects. Surely you shouldn’t be able to advertise good internet when yours in crap? Where are these pods?

  • sean19058396 sean (@sean19058396) reported

    @virginmedia My internet is still slow :(

  • raine2016 Raine Lambert (@raine2016) reported from Portsmouth, England

    @virginmedia is there still a problem in isnt po3 area as I can’t use my home phone and neither can my mum same area po3

  • TheUnhappyCons1 The_Unhappy_Consumer (@TheUnhappyCons1) reported

    @virginmedia Ive contacted them the last 3 days running. Today i was told it was an issue ur end & it should be fixed. But the website says no known issues. So wil it be fixed or was i fobbed off again?

  • RyanRooster Ryan Rooster (@RyanRooster) reported

    @virginmedia @iamcoxhead Can you help me with my problem please.

  • JanLeyland Jan Leyland (@JanLeyland) reported

    @virginmedia Experience your fastest and most reliable wifi ever, is your tag line and yet it's blatantly untrue. I've had practically no service on my mobile for two days and yet Virgin don't even put out a statement regarding problems with the service for some customers.

  • JanLeyland Jan Leyland (@JanLeyland) reported

    @virginmedia All virgin media customers who are having issues should contact CEDR to make a complaint against this company and their disgraceful service unless Virgin offer compensation to customers who have barely had a service on their mobiles since yesterday.

  • chanlfc Chan (@chanlfc) reported

    @virginmedia Nothing online, I phoned tech support who specifically told me they ordered a new router for me 2 weeks ago. I received no email, call since since then. What do I next ?