Virgin Media

Virgin Media Outage Report in Dudley, England

No problems detected

If you are having issues, please submit a report below.

The latest reports from users having issues in Dudley come from postal codes DY2, DY3 and DY1.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Dudley, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Dudley and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Dudley, England 11/26/2025 13:40

At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (60%)

    Internet (60%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (12%)

    Total Blackout (12%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Dudley, England

The most recent Virgin Media outage reports came from the following cities: Birmingham, Oldbury, Brierley Hill, Wednesbury, West Bromwich, Solihull, Walsall, Wolverhampton, Willenhall, Dudley, Kingswinford, Redditch, Smethwick, Sutton Coldfield and Kidderminster.

Loading map, please wait...
City Problem Type Report Time
United KingdomBirmingham Internet
United KingdomBirmingham Internet
United KingdomOldbury Internet
United KingdomBirmingham Wi-fi
United KingdomOldbury Internet
United KingdomBirmingham Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Dudley, England

Latest outage, problems and issue reports in Dudley and nearby locations:

  • mark_xc Mark Baldwin (@mark_xc) reported from Solihull, England

    @virginmedia why are not supporting key workers through these challenging times? Both my wife and I are key workers supporting the NHS & the food industry from home yet you fail to fix our Broadband issues for 3 weeks. We can’t work. @piersmorgan @BorisJohnson

  • benavfcfranklin Ben Franklin. (@benavfcfranklin) reported from Dudley, England

    @virginmedia There is no issue that I can see. I’ve checked each time it has happened.

  • alextom15 Everso (@alextom15) reported from Solihull, England

    @virginmedia is the internet down in B92 of Solihull

  • BarneyUoB Barney Scholefield 🌈 💙 (@BarneyUoB) reported from Birmingham, England

    .@virginmedia not your fault, but can you do more to stop the scammers? @NatWest_Help 🙏 thanks for prompt support! /2

  • J8rde Jord (@J8rde) reported from Dudley, England

    @Ofcom how do I lodge a complaint against @virginmedia they're making it almost impossible to cancel with them, I'm out of contract but where do I stand on just cancelling my DD payment ?

  • SharonNaokes sharon Elizabeth Noa (@SharonNaokes) reported from Wythall, England

    @virginmedia why send me letters with no contact details on for me to get back to you, put my bill up, yet fail to provide the service I’m paying for! I’ve been trying for 3 weeks to contact you to talk about this! Shall I cancel my contract..yes as soon as I can get through 😤

  • J8rde Jord (@J8rde) reported from Dudley, England

    Hi @virginmedia still trying to cancel, nearly 4 days in now. No answer at 150 been In a 'live chat' since 930am nothing doing there. I wish to cancel, now. Failing that my direct debits will be stopped as of tomorrow.

  • GriffPlays Griff (@GriffPlays) reported from Birmingham, England

    @DonnyCartel @virginmedia You've just gotta keep dialling bro. But move away, 100%. Their customer service is dogshit and their broadband just keeps getting worse and worse 💀

  • J8rde Jord (@J8rde) reported from Dudley, England

    @virginmedia I've been on for nearly 9 hours trying to complain or cancel. Nobody answers the phone. I got put through to retention at 1030 am still no reply on chat and its now disconnected me. I'm cancelling my direct debit.

  • mark_xc Mark Baldwin (@mark_xc) reported from Solihull, England

    @virginmedia why are you not supporting key workers through these challenging times? Both my wife & I are key workers supporting the NHS & the food industry from home yet you fail to fix our Broadband issues for 3 wks. We can’t work. You just fob us off @piersmorgan @BorisJohnson

  • J8rde Jord (@J8rde) reported from Dudley, England

    @shaady_eymech @virginmedia It would be easier to find Madeline McCann than cancel with virgin.

  • Leyjay17 Leyton Jordan (@Leyjay17) reported from Birmingham, England

    @virginmedia two hours on the phone ..... no wifi ?!?! told to call back in February for the correct booster that we should have already received !?! Absolutely awful and disgusting customer service !!

  • Crazikat2002 Liane Denton (@Crazikat2002) reported from Birmingham, England

    @virginmedia WiFi is down again and even my broadband won’t connect. Seriously Virgin sort this out it is causing me serious issues with my work 😭

  • Sammykins9486 Samantha (@Sammykins9486) reported from Birmingham, England

    @virginmedia I suddenly can’t get through to the contact number 0345 454 1111 - why? I rang this multiple times last week but now it is not even ringing. I need to speak about a technical issue which is still not resolved

  • starlight84em Emily 🥰 (@starlight84em) reported from Kidderminster, England

    @virginmedia All TV & Broadband down, can we get an update on when it’s getting fixed? #VirginMedia #Blackout

  • Sammykins9486 Samantha (@Sammykins9486) reported from Birmingham, England

    @virginmedia can I get a contact number please which is actually going to lead to someone helping me?all my services are not working, im working from home and now losing wages as I cannot connect to work , this is ridiculous

  • J8rde Jord (@J8rde) reported from Dudley, England

    @virginmedia I wish to cancel my broadband can you have an agent contact me please, I've tried 150 and cant get through and I've tried online chat and keep getting disconnected before an agent responds . thank you.

  • SharonNaokes sharon Elizabeth Noa (@SharonNaokes) reported from Wythall, England

    @virginmedia My main issue is that I need to speak to someone!! How do I do that? The line is constantly busy and won’t even put me on hold, the website says I need to speak to someone to deal with my requests! Can you see my problem? It’s appalling.I’m paying for a service I’m not receiving

  • adiDev0 adi (@adiDev0) reported from West Bromwich, England

    @virginmedia Just to update, the engineer has never come

  • PatrickBarnes17 Patrick Barnes (@PatrickBarnes17) reported from Birmingham, England

    @virginmedia I called 2 days ago, saying I wanted to leave, lady tried to say due to COVID other co. Not going into homes. First co.Called can fit when needed. Told only way to cancel contract is to call- last two days called about 10 times all staff busy call. How do I cancel?!

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • englandrugbyrwc Paul Clark (@englandrugbyrwc) reported

    @virginmedia I waited in a queue for over an hour only for you disconnect with no notice. I will look forward to cancelling this disgraceful service but unsurprisingly you don’t allow me to speak to someone. I used to trust the @virgin brand but never again

  • Periodot4 Periodot (@Periodot4) reported

    @virginmedia Hi VirginMedia- been on hold for hours and disconnected multiple times. I need a simple way to schedule a technician for broadband. Please help!

  • waldo_666_ Waldo (@waldo_666_) reported

    Virgin media genuinely the worst internet ever it’s shocking

  • hidinginyemen nat, but make it christmassy🎄 (@hidinginyemen) reported

    @GENERALGOLDIEZ @virginmedia Terrible customer service. Basically saying “Hi, I can’t be assed to deal with you cos I’m due to clock out soon so bye”

  • tommyspinks678 Tommy Spinks (@tommyspinks678) reported

    @JimTaylor8 @virginmedia Had the same problem, Jim! I feel your pain!!

  • Vikkilouisep Victoria Peden (@Vikkilouisep) reported

    @virginmedia I have been on and off the phone to virgin since about 8 o'clock this morning with an issue with my account I am now over an hour on hold for about the 10th time today..... I will be cancelling.

  • BenjoFranco BenjoFranco (@BenjoFranco) reported

    @virginmedia FYI I’m saying this on here as it’s seemingly impossible to speak to anyone over the phone when wanting to talk about broadband issues

  • ItsKeenanDavies Keenan Davies (@ItsKeenanDavies) reported

    @virginhelp @Virgin @virginmedia Last night around 8 p.m was the same... streams buffering, game were lagging with 100+ ping and download speeds were between 4 and 16 mpbs... same thing happened today around 5 p.m, not sure what the issue is, any ideas? Llanelli, Wales is the location, appreciate the response 👍

  • BenjoFranco BenjoFranco (@BenjoFranco) reported

    @virginmedia I’ve given a bit of time and I’m sorry, I’m really disappointed. I rarely get the 200 meg I’m meant to - lucky to get a 1/4 of that most of time with the signal regularly dropping out. I’ve done all the tests I’m meant to and the router is where it should be, taken from your site

  • dzl_87 DZL BEATZ (@dzl_87) reported

    @virginmedia Are there issues that with WiFi in the EC1 area? Got my new router today and I'm still having lots of buffering issues.