Virgin Media Outage Report in Dudley, England

Problems in the last 24 hours in Dudley, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Dudley, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

• Internet (56%)
• Wi-fi (21%)
• Total Blackout (10%)
• TV (8%)
• E-mail (4%)
• Phone (2%)

Live Outage Map Near Dudley, England

The most recent Virgin Media outage reports came from the following cities: Birmingham, Wolverhampton, Oldbury, West Bromwich, Walsall, Dudley, Wednesbury, Bilston, Smethwick, Willenhall, Rowley Regis, Halesowen, Stourbridge, Sutton Coldfield, and Brierley Hill.

City	Problem Type	Report Time
Birmingham	Internet	2 hours ago
Birmingham	Internet	3 hours ago
Birmingham	Internet	5 hours ago
Birmingham	Internet	10 hours ago
Birmingham	Internet	18 hours ago
Wolverhampton	Internet	18 hours ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Dudley, England

Latest outage, problems and issue reports in Dudley and nearby locations:

• 
  Chris (@ChrisPresslie) reported 2 minutes ago from Wednesfield, England

  Thanks for being no help @virginmedia

• 
  Victoria Leonard (@Vix_Leonard) reported 7 minutes ago from Birmingham, England

  @virginmedia @Leyjay17 Same for us also B31 hope you will be refunding those of us who have been without service since yesterday afternoon and according to your online info will be until this afternoon. I am unable to work. 😡

• 
  Samantha (@Sammykins9486) reported 10 minutes ago from Birmingham, England

  @virginmedia I just cannot find a link to speak to anyone online at all, regardless of whatever issue I click first

• 
  Caitlin Wilson (@Caitlin__Wilson) reported 13 minutes ago from Birmingham, England

  @virginmedia is actually the worst. Imagine paying money for WiFi which goes off multiple times a day and is slow even when it’s running well🥴

• 
  julie (@Brummie_Girl) reported 15 minutes ago from Birmingham, England

  Hey @virginmedia really pleased you are supporting #SaferInternetDay but it’s a bit extreme to shut down our internet and tv completely!!! No service at all 😫

• 
  George Kafetzis (@Georgekafetzis) reported 26 minutes ago from Cheslyn Hay, England

  @VirginMedia the worst customer service known to mankind. I do not know how they say in business.

• 
  Nigel Walters (@walters_nigel) reported 27 minutes ago from Birmingham, England

  Still no service @virginmedia in the B38 area this is disgusting and we should have some compensation

• 
  Karen Tomalin (@BigBraLady) reported 28 minutes ago from Dudley, England

  Intermittent broadband, no phone line and unable to log into the @virginmedia on line account as we don’t exist. Puts the tin lid on A completely crap day.

• 
  ♥ Karina Aura ♥ (@karriecheer) reported 29 minutes ago from Birmingham, England

  @virginmedia It says no known issues

• 
  Mark Steadman (@iamsteadman) reported 32 minutes ago from Birmingham, England

  @virginmedia Hey, turns out you never DMd me. It was a scam artist and I narrrowly avoided getting my card details stolen (although I did give away my home address before I checked the username). That’s not on you; but thought you should know.

• 
  j7b7 (@Jeanybabesb) reported 33 minutes ago from Walsall Wood, England

  Have been with @ThreeUK since 2005...15 years and the service has just got worse...time to switch! What you got @EE @virginmedia @O2

• 
  Louis @ MyBusyMind (@ManStickCar) reported 34 minutes ago from Birmingham, England

  @VirginMobile @virginmedia proved to me that they don’t do customer service. We waited a month for a phone sent to a wrong address, & then had to collect it ourselves. We also proved the phone had a fault from the start, but now we’ve been told to claim on insurance and pay £125!

• 
  Saqib👨🏽‍🦯 (@Saq5000) reported 40 minutes ago from West Bromwich, England

  @virginmedia thanks for looking into this in great detail and I only wish that I could go back to the previous version which was fully accessible and user-friendly unlike this version of the app. They shouldn't of updated the app because it wasn't broken in the first place.

• 
  George Kafetzis (@Georgekafetzis) reported 43 minutes ago from Birmingham, England

  @virginmedia They don’t understand what you are saying to them. I had to say my postcode 5 times phonetically. Also on the phone for 45 minutes with no resolution. #badtimes

• 
  Chris (@ChrisPresslie) reported 44 minutes ago from Wednesfield, England

  If im hard wired and im port forwarding it should ******* work phoned up only to be told "oh we can't help with port forwarding" @virginmedia

• 
  Chris (@ChrisPresslie) reported 57 minutes ago from Wednesfield, England

  Ive im hard wired and im port forwarding it should ******* work phoned up only to be told "oh we can't help with port forwarding" @virginmedia

• 
  Carol Herbert (@violah31) reported 57 minutes ago from Birmingham, England

  @virginmedia has terrible customer service. I’ve spoken to 3 people and still can’t leave #cancelation #held_hostage 😡

• 
  Mark Steadman (@iamsteadman) reported 58 minutes ago from Kings Heath, England

  @virginmedia Just want to see a service status page, like broadband companies have. 🙂

• 
  Saqib👨🏽‍🦯 (@Saq5000) reported 59 minutes ago from West Bromwich, England

  @virginmedia OK thanks for that and the screen has gone away after I clicked on the sea terms link but I still have the problem of not being able to swipe to delete on individual programs within a folder as this was possible before the update

• 
  Saqib👨🏽‍🦯 (@Saq5000) reported 59 minutes ago from West Bromwich, England

  @virginmedia Usually I would swipe down with one finger and it would tell me that I’m on the delete option and I just tap delete to erase the program

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Clever(ish) (@kindacleverish) reported 5 minutes ago

  @Jayshum132 @virginmedia Thankfully full fibre lines are being built along my street (which I believe is at the behest of the council). Virgin media have had a chokehold on high-speed broadband for too long, using it as a blanket excuse to treat their customers like ****.

• 
  Cassandra Mayer (@cass19may) reported 8 minutes ago

  @virginmedia I'd already raised a complaint. Heard nothing back so far. But today lost a day's work only to find out this had been a network issue and that I face a second week with no WiFi, tv channels or internet. NOT GOOD ENOUGH.

• 
  Catherine Mayer (@catherine_mayer) reported 8 minutes ago

  @virginmedia @cass19may Why should she have to spend time raising a complaint when #VirginMedia has wasted so much of her time already!? And you’re not exactly making it easy for her to raise complaints given that she has to use ££mobile data on because you fail to provide the broadband she pays for

• 
  mark Hughes (@Mark56623345) reported 9 minutes ago

  @a516digital Out of everyone I know only 1 had something other than sky freesat or freeview, he has virgin media, but is so reluctant to talk about it because he has had so many issues with it, he wants to smash it up.

• 
  alex smith (@asmithhh1993) reported 16 minutes ago

  @virginmedia Is it best for me to call customer service about it?

• 
  Saf (@S4rfraz) reported 17 minutes ago

  @virginmedia Hi, apologies. I was liaising with one of your other colleagues David hence I didnt get back to you as I didn't want to duplicate the work. However he has gone silent on me since yesterday afternoon. Not sure what to do now, can you still look into my complaint?

• 
  Indian (@ChoudharyNeil) reported 17 minutes ago

  @virginmedia bigtime lead down. 2 months on and still no broadband connection. Numerous call to the customer service but no has a clue. Very disappointed. Not going to recommend to anyone

• 
  Andy Rossiter (@andy_rossiter76) reported 19 minutes ago

  @virginmedia its stating no issues in area, on the weekend it played up then after 2 hours it started working again. It seems to do it every other day.

• 
  Andy Rossiter (@andy_rossiter76) reported 20 minutes ago

  @virginmedia When we call, we just get told that an engineer will need to come out, this doesnt explaint why the street is also having issues. Just asked my brother who's further down the street & his internet is the same. So it seems its an area fault.

• 
  Big t (@spurs4life2019) reported 21 minutes ago

  @virginmedia OK 3rd visit from an engineer, only had the equipment less than 3 weeks, still can't sort out the problem with the on demand/catchup/apps. Beyond a joke now!!!