Virgin Media

Virgin Media Outage Report in Dudley, England

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The latest reports from users having issues in Dudley come from postal codes DY2.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Dudley, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Dudley and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Dudley, England 02/11/2026 12:00

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (57%)

    Internet (57%)

  2. Wi-fi (20%)

    Wi-fi (20%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Dudley, England

The most recent Virgin Media outage reports came from the following cities: Birmingham, Dudley, Stourbridge, Oldbury, Wolverhampton, Brierley Hill, West Bromwich, Bilston, Walsall, Solihull, Sutton Coldfield, Rowley Regis, Wednesbury, Cradley Heath and Redditch.

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City Problem Type Report Time
United KingdomBirmingham TV
United KingdomDudley Internet
United KingdomDudley Internet
United KingdomBirmingham Internet
United KingdomBirmingham Wi-fi
United KingdomBirmingham Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Virgin Media Issues Reports Near Dudley, England

Latest outage, problems and issue reports in Dudley and nearby locations:

  • stumccullagh Stuart McCullagh (@stumccullagh) reported from Solihull, England

    @virginmedia i give up now can't get through no broadband yet again I want my contract cancelled I'm paying for a service I never get! Will someone contact me I'm cancelling my direct debit not getting a penny more off me until i get broadband!

  • jaw1992_ jake. (@jaw1992_) reported from Birmingham, England

    @virginmedia sort your ******* broadband out. It’s every other day that it goes down, and is beyond a joke now.

  • jedimasterob1 Steve Galloway (@jedimasterob1) reported from Wolverhampton, England

    @virginmedia Yes, same issue as Monday evening and been advised no service until 11pm!

  • AshScrivens Ashley Robert Scrivens (@AshScrivens) reported from Birmingham, England

    @virginmedia I haven’t really got anywhere, I wanted ideally to discuss the process I went through and what I was advised online placing my upgrade. I have contacted CD via text but i have just been told nothing can be done and pick a new tariff! Struggled to try raise a complaint also...

  • JayminiDesai Jaymini Desai (@JayminiDesai) reported from Solihull, England

    @virginmedia am struggling to get through to anyone at virgin. It’s ridiculous. You have sent my SIM card to my old address and now I can not retrieve it or get in contact with you m. 2 hours on hold to be cut off. Messaged on chat and no response. Help!!!!!

  • b67dazza B67 dazza (@b67dazza) reported from West Bromwich, England

    Again @virginmedia your customer service makes me wonder how you survive as a business , I choose to wait to talk to someone as I have the time to atm and what happens as I patiently wait i get cut off .My deal is up soon youre on the back foot now to keep this customer

  • jedimasterob1 Steve Galloway (@jedimasterob1) reported from Wolverhampton, England

    @virginmedia Yes, it has since been resolved. This is not the first time I’ve had this issue and frequently not getting the speeds I am paying for. Not your happiest customer by any stretch of the imagination!

  • AshScrivens Ashley Robert Scrivens (@AshScrivens) reported from Birmingham, England

    @virginmedia I have just switched my parents over to you for broadband along with their 2 mobiles and I have a pending broadband order to be installed next week for my new house. So I’m extremely disappointed in how I’m being treated, I may have no option to cancel the lot.

  • LegincBellion Nigel Campbell (@LegincBellion) reported from West Bromwich, England

    @virginmedia my broadband has been down since 7 am this morning, what’s going on?

  • FroggattSimon Simon Froggatt (@FroggattSimon) reported from Solihull, England

    @virginmedia Wifi down AGAIN in b92... come on!

  • jonesl90 Liam (@jonesl90) reported from Halesowen, England

    @virginmedia hi, our v6 box keeps freezing/rebooting and having issues with recordings where they freeze and have to turn it off and restart it before it works again. Hard reset done tonight we couldn’t even turn box off using remote. Can you help please?

  • GameAndClay Keats (@GameAndClay) reported from Dudley, England

    @virginmedia Thanks Virgin, it’s been emotional to say the least, I think Vouchers are a good way to say sorry @virginmedia as a new customer it says you value the trust i can put in to our future relationship. Thoughts?

  • stumccullagh Stuart McCullagh (@stumccullagh) reported from Solihull, England

    I seem to speak to @virginmedia more than I do my kids , been on hold for just the 54mins now regarding the fast speed broadband i pay for but never get!

  • VINCIFMIanD Ian Dodd (@VINCIFMIanD) reported from Bromsgrove, England

    @virginmedia There seems to be an issue with your WiFi in Perton (Wolverhampton WV6). The problem has gone from intermittent, to no reception at all.

  • AshScrivens Ashley Robert Scrivens (@AshScrivens) reported from Birmingham, England

    @virginmedia Sorry my tweet mentioned I contacted customer service via text. Asked for my complaint to be raised to a senior manager to discuss the upgrade process and wording, but was just offered a deadlock letter within 15 days! Not your procedure in your complaints code of practice..

  • Jasonhannon85 Jason Hannon (@Jasonhannon85) reported from Solihull, England

    @virginmedia not sure who I’m supposed to be contacting on this but my phone service keeps going in and out is there a problem in Solihull?

  • stumccullagh Stuart McCullagh (@stumccullagh) reported from Solihull, England

    @virginmedia internet down again 6 days in a row now!

  • JamieEveriss . JAY! (@JamieEveriss) reported from Dudley, England

    @virginmedia can someone please advise me how I can make a complaint regarding a refund you owe me?

  • Junction10 Jason Sheldon (@Junction10) reported from Walsall Wood, England

    @virginmedia It always used to. It sees my address from the postcode & gives me the house number and street to choose, then asks me to complete a form for you to contact me to tell me within 10 days if the service is available in my area. It used to be instant, but no-one ever did contact me.

  • jedimasterob1 Steve Galloway (@jedimasterob1) reported from Wolverhampton, England

    @virginmedia NO BROADBAND SERVICE AGAIN! 🤬

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • Sebbo1298 Seb Hook (@Sebbo1298) reported

    @virginmedia I tried the number you gave me, when I press the numbers on my phone keypad to select the options, I just get "sorry, didn't catch that". I work as an IT Tech for a remote support MSP, I'm almost 100% sure this issue isn't my end.

  • Tonyraw26 Tony Rawlings (@Tonyraw26) reported

    @virginmedia No know faults. It goes off most evenings about 9 maybe a bit latter sometimes and in the day lots of times we can't use it. At the moment it's OK again. We have dad this issuse for about 8 months with maybe a 2 month working then goes down again.

  • Sebbo1298 Seb Hook (@Sebbo1298) reported

    @virginmedia Managed to get the system to check my status and it told me there are no issues? I'm actually quite insulted because there definitley have been, all morning.

  • HayBarton Hayley Barton (@HayBarton) reported

    @virginmedia Don’t think I’ve ever received such poor service. Giving advise and you don’t even know that services are out of act before signposting customer to these places

  • SHarvey41 Simon Harvey (@SHarvey41) reported

    @virginmedia @Ofcom why can technical issues not be discussed/resolved in chat or by email for VM? it seems like a deliberate nefarious tactic to put people off complaining by forcing them to be on a call for 3+ hours every time. It's 2021, why can I not get in touch by email?

  • Dino_UK Dino (@Dino_UK) reported

    Annoying that despite being customers for over 22 years, my elderley in-laws couldn't get the same deal from @virginmedia that a new customer could get. Looks like I'll be trying to explain how to use Sky to them over the phone as can't visit to help due to Covid @richardbranson

  • PCuming Paul Cuming (@PCuming) reported

    @virginmedia @Littleliv0069 Your website is down, doesn’t work

  • KristineBraid Kristine Braid (@KristineBraid) reported

    @virginmedia broadband down for us since 7am. Called customer support to be told that their internal service is also down so they can't help us. Whaaaat?!

  • kat_earp Kat Jew (@kat_earp) reported

    @virginmedia I have called the number, and my service is currently working so thats not the issue. My point is how you can describe yourself as reliable when you are anything but. Its false advertising.

  • Darren89_ Darren Imber (@Darren89_) reported

    @virginmedia my broadband was meant to only be down from 12am-6am but its still not back