Virgin Media Outage Report in Dudley, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Dudley, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Dudley and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (17%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Dudley, England
The most recent Virgin Media outage reports came from the following cities: Sutton Coldfield, Wednesbury, Birmingham, Halesowen, Oldbury, Bilston, Solihull, Walsall, Redditch, West Bromwich, Wolverhampton, Brierley Hill, Willenhall, Dudley and Kingswinford.
| City | Problem Type | Report Time |
|---|---|---|
 Sutton Coldfield |
TV | |
| Wednesbury |
Internet | |
| Birmingham |
Internet | |
| Birmingham |
Wi-fi | |
| Birmingham |
Internet | |
| Birmingham |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Dudley, England
Latest outage, problems and issue reports in Dudley and nearby locations:
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Matt Dudley
(@matttdudley) reported
from
Dudley, England
@virginmedia Supposedly had 1gig internet installed today but it appears you only brought the slow one with you! Top speed - 400mbps. Oh, and thank for cutting my call after 2 hours. #greatcustomerservice 😡
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Phil Campbell
(@PhilCampbell_) reported
from
Willenhall, England
@virginmedia Not gonna keep calling. I also won't be paying for a service you guys can't be bothered to give me.
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Rob
(@Rob_Hallmark) reported
from
Birmingham, England
@virginmedia hello. Since I signed up in may I have never been able to log into my account. I never received the welcome email etc so don’t know my account or customer number. I have tried calling and they said they resent the email but nothing. What can I do?
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Caroline
(@kittykaz13) reported
from
Birmingham, England
@virginmedia Yes, I did this and it hasn’t reset, the wifi name is coming up the same as well as the guest network I set up, and I can’t access the website for the hub either, it won’t load at all! Ran a test and it says theres a problem and that you’re working on it but not what or how long
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dpaudio
(@dpaudioUK) reported
from
Birmingham, England
Well after 2 months of broken internet, it was fixed for almost 2 weeks now it's gone again. Fix date is 16th Nov and yet they still charge full price... @virginmedia
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Mad Dog Malcs 🇬🇧
(@MadDogMalcs) reported
from
Birmingham, England
@virginmedia Every time I see these adverts I just laugh, but the sad thing is it isn’t funny paying for a service that constantly disconnects, stutters or is generally inconsistent. Your latest ad slogan ‘stay connected’ is a joke, and your email security is archaic, it’s equally laughable.
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David_Preece
(@David_Preece) reported
from
Birmingham, England
@virginmedia Yet again my internet is down, just had half service for 2 months and it worked for 10 days now gone again... yet you still take full payment out my bank, I see this a theft...
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Chris Psaras
(@chrispsaras) reported
from
Dudley, England
@virginmedia it's the same old excuses. Told it would improve but still the same old inconsistent service I've received during the whole of the summer. Can never get through to anyone, complete waste of time today. Shocking customer service!
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jade💓
(@jadedurnallx) reported
from
Birmingham, England
@virginmedia are absolutely useless. Have over 100 properties with Virgin Media Broadband, and you’d think they’d attempt to fix issues and keep our future custom. Safe to say we’re looking for another supplier if there are any recommendations...
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Jo
(@Jod_69) reported
from
Birmingham, England
@virginmedia hi. Second time this week no internet. Monday was all day. Can’t get thru to you by phone. What is going on with my service?
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Phil Campbell
(@PhilCampbell_) reported
from
Willenhall, England
@virginmedia Yes there's no issue on the checker. The connect app says it's fine except for a few times it's said the connection is poor. But 1mb some nights is ridiculous...
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Jo
(@Jod_69) reported
from
Birmingham, England
@virginmedia Broadband down again today 4th time this week. Really will have to rethink providers
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James Rogers
(@JWRogers82) reported
from
Perton, England
@virginmedia broadband is down in WV6 can you confirm this please
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Caroline
(@kittykaz13) reported
from
Birmingham, England
@virginmedia had a broadband outage yesterday and now my tv connects to the internet, my amazon devices connect to the wifi just fine, but my phone and tablet won’t connect, keeps saying the password is wrong, but my echo is connected fine using the same password!!
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Phil Campbell
(@PhilCampbell_) reported
from
Willenhall, England
@virginmedia Still having issues. Was on hold for 1 hour 20 yesterday too and also got cut off...😑
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Omar Qureshi
(@omarqureshi) reported
from
Birmingham, England
Yeah, an Internet outage during lockdown can do one. @virginmedia B24 area.
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loc
(@LEE__83_) reported
from
Wednesfield, England
Love having my appointment for internet with @virginmedia cancelled without being told why and the promised phone call to sort out the issue not happen. Great service
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Paul Simmons
(@PaulSimmons66) reported
from
Birmingham, England
@virginmedia Today we received outstanding service from Jack the engineer from virgin media. He was polite friendly and determined to rectify the fault which he did. A credit to Virgin media thanks Jack
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Colin Joyce
(@beast_gbgolfer) reported
from
Birmingham, England
@virginmedia Doesn’t work says account question is wrong so can’t change password and can’t access account think it’s hacked 1 hr waiting on phone your service is poor
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loc
(@LEE__83_) reported
from
Wednesfield, England
@virginmedia any chance anyone will ever get back to me regarding my appointment to have internet connected. No phone call as promised. A joke now. I can't see why I shouldn't cancel
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Adam Renvoize
(@Arenvoize) reported
@virginmedia No they didn't, they just said I'd get auto compensation which is all well and good but doesn't really address any of the major issues around the current resolution timeline and the fact I won't have much choice but to try work from elsewhere. Would appreciate any workarounds?
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Drudela
(@drudela) reported
@Sim_LKS @virginmedia Website login doesn’t work, payment phone number doesn’t work, customer service number seems to be not working, I’ve been trying the text helpline for three days with no response, and yet I have to pay late payment fees when they cancelled my direct debit???
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James Turner QC
(@JamesTurner37) reported
@virginmedia Is there a problem in SW11? I can’t connect to my home wifi.
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Martha St. Arthur
(@marthastarthur) reported
@virginmedia just switched off our internet despite having spent over 10 hours on the phone to them over the last month trying to fix THEIR mistakes and being repeatedly hung up on and left on hold. **** you virgin and **** you capitalism and while I'm here **** you tories.
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Sujal Patel
(@_Master_P) reported
@virginmedia just did a reset of my router thanks to one of you team members - speed is still atrocious. I cannot believe I now have to wait 30 days in the hopes they find an issue! WHAT A WASTE OF MY TIME AND MONEY! not even had it for 2 months and Im having issues.
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SallieS
(@salliewills2020) reported
@virginmedia appalling service from you!!! My internet hasn’t worked properly since it was installed in October. I’ve tried to get boosters to no avail. I’ve received a letter saying my complaint is resolved...NO IT IS NOT!!!! And now on top of that WiFi is off 90% of the time 😡
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Sujal Patel
(@_Master_P) reported
It really sucks that @virginmedia is the only option availabe to me. @zeninternet Hurry up and become available in my area!
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Emily
(@emz_leic) reported
@virginmedia This is my issue though, that number is just a central number. Which department am I supposed to go to or do I just click random buttons until I reach someone? Why give a complaints reference out but no details on who is managing it?
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Leanne
(@LeanneCRay) reported
@virginmedia I’ve been on the phone 4 times with ur consultants,my mum is being charged for £24.50 for the same package and refusing to charge me below £40.50 I’ve lodged a complaint last night to be told it wasn’t logged I rang up today as my mum sent me the email to confirm the price.
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Jamie Field
(@jamiefield230) reported
@virginmedia no internet in Stevenage this morning. Is this a known issue?