Virgin Media outages and service status in Dudley, England

Problems in the last 24 hours in Dudley, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Dudley, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Dudley, England

The most recent Virgin Media outage reports came from the following cities: Birmingham, West Bromwich, Streetly, Oldbury, Smethwick, Wolverhampton, Walsall, Dudley, Wednesbury, Bilston, Willenhall, Rowley Regis, Halesowen, Stourbridge, and Sutton Coldfield.

City	Problem Type	Report Time
Birmingham	Wi-fi	5 hours ago
Birmingham	Wi-fi	5 hours ago
Birmingham	Internet	7 hours ago
West Bromwich	E-mail	8 hours ago
Birmingham	Internet	8 hours ago
Birmingham	Internet	13 hours ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Dudley, England

Latest outage, problems and issue reports in Dudley and nearby locations:

• 
  Satish Danny Paul (@________Danny) reported 1 minute ago from West Bromwich, England

  @virginmedia I called cust serv today after logging complaint on 26th Nov and hearing nothing back. cust serv asked me to request my data and voice calls. listen to it myself and then send proof of being missold a contract/virgin error, so virgin can then resolve the matter and complaint

• 
  Brian Cape (@BrianMCape) reported 4 minutes ago from Birmingham, England

  @virginmedia No. Already done it about 7 times without any luck. I refuse to waste more hours in queues, only to rehash my issues to another anonymous operator. I've been assured that this is in the hands of a named handler, who didn't call me back as promised and is ignoring my emails. Fail

• 
  Martin Price (@mrmjprice) reported 6 minutes ago from Birmingham, England

  @virginmedia I have been but they couldn’t get a good-enough price and directed me to the self-service page but I get “customer-exclusion” at the end of the URL which tells me to use chat.

• 
  dean condliffe 🏴󠁧󠁢󠁥󠁮󠁧󠁿 (@DeanCondliffe) reported 8 minutes ago from Birmingham, England

  The day ends with a Y 🤝 Virgin media not working again

• 
  Antony Howlett (@AntonyHowlett) reported 16 minutes ago from Birmingham, England

  @ChristineAllado @virginmedia I keep having this problem every week and nothing ever gets done and all you get back is we can't find a fault

• 
  duggystone radio (@duggystoneradio) reported 24 minutes ago from Swindon, England

  Well hope @virginmedia and .#o2 get their act together it’s been shocking this week for robust network Had to kill the show this am could not even do audio stream Shocking we’ve got #duggysfest in may ….

• 
  Susan Johnson (@SusieWJr) reported 26 minutes ago from Dudley, England

  @virginmedia broadband down in my area. I pay nearly £100 pm for this ****. Time for a change I think 🤔

• 
  MJP - mastodonapp.uk/@mrmjprice (@mrmjprice) reported 26 minutes ago from Birmingham, England

  @virginmedia Async live chat (WhatsApp) sucks as you let me text you with a problem, let it sit for hours, then close it down if I don’t reply within 5 mins and repeat. I’ll just ignore all the comms.

• 
  Satish Danny Paul (@________Danny) reported 27 minutes ago from West Bromwich, England

  @virginmedia Hi, after raising 2 complaints for being missold my contract, no investigation done by virgin, no outcomes received. i am now bing asked to request my data (dsar), investigate the issue myself listenening to the recordings and send proof to virgin to review. shocking cust service

• 
  Stephen Bennett (@Stephen12857059) reported 27 minutes ago from Birmingham, England

  @virginmedia Nobody has called me and the WhatsApp chat is very frustrating and not dealing with the issue. This is very simple, I was sent contract paperwork with an agreed monthly fee of £86.75. Why have I paid two months of excessively higher payments. I should have left VM

• 
  ch Saqib (@saqibsvideos) reported 33 minutes ago from Birmingham, England

  @virginmedia They haven't called me yet that's how bad you're

• 
  Casey Rain (aka S-Endz) (@CaseyRain) reported 33 minutes ago from Birmingham, England

  Causing me to drop out of a work meeting once every 10 minutes. Oh, and Virgin tried to blame it on my hardware? Except... My neighbour is seeing the EXACT same thing. This wasn't happening before the outage. @virginmedia why am I paying you lots of money for a spotty connection?

• 
  Casey Rain (aka S-Endz) (@CaseyRain) reported 38 minutes ago from Birmingham, England

  Had an @virginmedia broadband outage on Sunday for 2 hours. Since then, connection so spotty that I'm getting 10 seconds of completely dropped packets followed by 20 seconds of slow-as-molasses ping times once every 10 minutes.

• 
  Trickie Dickie (@NickHickey84) reported 40 minutes ago from Bradmore, England

  @virginmedia a customer of yours for years. Had a cpi increase letter to say leave with out penalty. Competitor massively cheaper than you for faster speeds. Only to be told by a colleague I have to pay £110 to leave today?

• 
  Andy Newton (@NewtonAndy) reported 46 minutes ago from Dudley, England

  @Niknaklady1 @virginmedia Oh dear. That's what made me think the problem may not be virgin, if you've got signal on another set. Hope you get it sorted 👍

• 
  Steve Lees (@measlewolf) reported 50 minutes ago from Dudley, England

  @virginmedia Yes, the fault dates back from the 25th August and hopefully a fix will be made tomorrow, if not an engineer is booked for next week. When I finally got through the team were very helpful

• 
  Martin Wilkinson (@MartinWilko) reported 50 minutes ago from Birmingham, England

  Virginmedia down Sutton Coldfield. National outage . Their website down, unable to report status. No reports or statements from Virgin media. Price rise of 13.8% #VirginMediaoutage @virginmedia

• 
  Alex (@laticwolf) reported 51 minutes ago from Bradmore, England

  @virginmedia good work 👏🏼 issues with WiFi being down constantly as soon as £7.50 monthly bill increases comes in! Currently on hour 5 of no internet and not due to be fixed before 1am 🙃

• 
  Stuart McCullagh (@stumccullagh) reported 54 minutes ago from Birmingham, England

  @virginmedia The TV goes all distorted I’ve done webchats phone calls the lot nothing has been resolved was told it was a problem in the area , neighbours have had no issues happened still have issues now but not as often but it’s a bit annoying esp when I’ve not had any money off

• 
  TheShannimal🔜#i70 (@TheShannimal_) reported 57 minutes ago from Kidderminster, England

  @Cplcash @virginmedia Problem is other providers are so slow at installing fibre cables that most have no choice but to go with VM

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Gilesy 🐀 (@GrotBiscuits) reported 4 minutes ago

  @virginmedia after about 15 years continual contracts I decide to move on as your broadband speeds never increase and i get stung with £100+ early disconnection fee. I can honestly say I wont ever be back with that type of loyalty.

• 
  Jordan Lawrence (@smithjjord) reported 4 minutes ago

  @virginmedia when will the internet, tv, all our services be working again? Day two no email, no updates we have had to search as to why there is a problem ourselves. How can none of our services be working and apparently not working until tomorrow at 4pm!!!!!!

• 
  Reformed Prisoner (@formerprisoner_) reported 5 minutes ago

  @virginmedia 2/2 cont… ombudsman. You constantly failed to deliver a service, made constant promises and failed to deliver on them, so you were left with no choice but to agree to the cancellation. You are quite comfortably the worst broadband provider I have ever come across.

• 
  Geoff Baldock (@Geoffb85) reported 5 minutes ago

  @tw1tterlawsey @virginmedia @sky Same poor service but still using the V6 box as not convinced on the TV360 format

• 
  East guy (@eastboy246) reported 11 minutes ago

  @skytv 2 of ur advisors have called me in oast 4 days to discuss retaining my custom. Both times they have hung up in me mid call. The sheer incompetence ive experienced from ur staff recently makes me glad im moving to virgin media. Ur service is a joke.

• 
  becksyno7 (@becksyno769693) reported 14 minutes ago

  When did Virgin media get so crap at delivering a service, I missed that memo. @virginmedia

• 
  Bernard Mullins (@BernardMullins2) reported 14 minutes ago

  Is #virginmedia down in Terenure area now.

• 
  kevin cox (@kevin_cox9211) reported 20 minutes ago

  @virginmedia I need help the call centre person isn't helping and won't listen. Can't get on to account a replacement box that was ordered is now not been ordered.

• 
  Josh Chelms (@ChelmsJosh21261) reported 20 minutes ago

  @virginmedia I’m in the RG12 area and have had an intermittent connection message on the app for days. Any idea of how I can find out what the issue is and when it will be fixed? More specifics would help

• 
  Vivian Lobo (@VivianLobo7) reported 22 minutes ago

  Is @virginmedia down ?