Virgin Media Outage Report in Dudley, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Dudley come from postal codes DY2.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Dudley, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Dudley and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
January 28: Problems at Virgin Media
Virgin Media is having issues since 12:20 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (58%)
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Wi-fi (18%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Dudley, England
The most recent Virgin Media outage reports came from the following cities: Oldbury, Birmingham, West Bromwich, Solihull, Wolverhampton, Walsall, Bilston, Sutton Coldfield, Dudley, Rowley Regis, Wednesbury, Cradley Heath, Brierley Hill, Redditch and Smethwick.
| City | Problem Type | Report Time |
|---|---|---|
 Oldbury |
Internet | |
| Birmingham |
||
| Birmingham |
Internet | |
| Birmingham |
||
| Oldbury |
Internet | |
| Birmingham |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Dudley, England
Latest outage, problems and issue reports in Dudley and nearby locations:
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Jason Hannon
(@Jasonhannon85) reported
from
Solihull, England
@virginmedia Can you send me the number to make a formal complaint please, as this is silly, I’ve had no reply from virgin recycle email and now I can’t get through on the phone
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Jane Campion Hoye
(@JaneCampionHoye) reported
from
Birmingham, England
@virginmedia Hi, thanks for getting back to me. All my VM services were down in past 48 hours. Now restored. BUT you seem to have deleted my Sent Box from Virgin email Server. I had 2 sent boxes, but the one deleted is the major one synced to my Windows 10 so can't send imp work documents!!
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Jane Campion Hoye
(@JaneCampionHoye) reported
from
Birmingham, England
@virginmedia My computer guy HAS looked at your forum. We know what the problem is but it needs technical support your end to fix it. It would take the right person 2 mins but we cant get past your incredibly poor customer service to get any kind of tech support. So stressful & frustrating.
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Rachele 🍷
(@_Rachele_) reported
from
Redditch, England
Looool. Virgin Media down again. Go to put our postcode in to see if service is affected in Redditch & apparently it's not a valid postcode. At least for a week every night the internet has gone down for about 20 minutes. Not the end of the world of course but a tad frustrating.
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ooom
(@MidWorldMo) reported
from
West Bromwich, England
@SammyDamage Virgin media are an expensive shit show of a service I just want a 'strong and stable' WiFi signal in my bedroom. (See what I did there 😝)
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clare williams
(@clareywilliams) reported
from
Redditch, England
@virginmedia worst customer service I have ever come across!!! Arrange a call back time....dont bother to call back, then continue to bill me for a contract ended nearly months ago!!!!
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Matt Smith
(@MattyladKRO) reported
from
Birmingham, England
@virginmedia It’s not about my package ...virgin will not show in HD they’ve told me ..so it’s down to you to answer...please
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mo4g
(@mo4g_777) reported
from
Birmingham, England
@virginmedia services for broadband once again not working B42,
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Jason Hannon
(@Jasonhannon85) reported
from
Solihull, England
@virginmedia I can’t believe im saying this again, but no money has come through again after being told it would be in my account in two days (phoned Thursday) time to make a proper complaint
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Grimm
(@grimm_karl) reported
from
Birmingham, England
@virginmedia Shocking customer service signed up a few weeks ago for fibre given an installation date called the day before to ask me when I would like to book the install then telling me they have a problem on the site and will get in touch in 7 days.
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Saqib
(@Saq5000) reported
from
West Bromwich, England
@virginmedia Could you also tell me why I cannot stream recorded programs when I’m away from home as I am required to be on the same Wi-Fi network which kind of defeats the object
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Jane Campion Hoye
(@JaneCampionHoye) reported
from
Birmingham, England
@virginmedia obviously massive problems!! All services down for 2 days, now reinstalled but they've deleted my Sent box on their server so I can't email documents, badly affects work and no technical support. They just cut out and hang up!!!
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Jason Hannon
(@Jasonhannon85) reported
from
Solihull, England
@virginmedia Hi I’ve had no email reply and no money sent over! Please can this get sorted ASAP! This is awful customer service!
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Jane Campion Hoye
(@JaneCampionHoye) reported
from
Birmingham, England
@virginmedia Okay. Just that Twitter asked me to sign into it and results would give you access. Thanks for clarification...just really dont understand why I have to go to a forum to get tech support for an error Virgin has made.
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Laura-Jayne Brushett
(@Lbacollections) reported
from
Birmingham, England
@SkyHelpTeam @virginmedia So 5 hours later and the rearranging of my house move has produced a "mismatch" on ur system meaning I have to wait 24hrs to ring u again and start over. What a terrible service!
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Jason Hannon
(@Jasonhannon85) reported
from
Solihull, England
@virginmedia Hi, no reply, no email, please can I have a complaint number
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Lauren Glynn
(@glynn_lauren) reported
from
Birmingham, England
@virginmedia c130 issue is the name of my life. No network issues in my area, restart the box, every week anything longer than an hour on Netflix is unwatchable 😫
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Phil Tonks
(@PhilTonks2) reported
from
Dudley, England
@WalnutTalking Moved to Virgin Media from TalkTalk last month. Best thing I did. Quite honestly the worst company I have ever dealt with.
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Jane Campion Hoye
(@JaneCampionHoye) reported
from
Birmingham, England
@virginmedia I have a technician coming on Tues to replace SuperHub but need specific technical support to restore Sent box on PC. Windows say object not found error Ox8004010F. VM techs used to help in past at level 2 or 3. Now it's impossible to get past level 1 tech support.
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Lisa Wilson
(@ann_wilson0121) reported
from
Birmingham, England
@virginmedia why sell us a package when you do not have the correct infrastructure in place! 30 minutes on hold today, I’m giving up. We didn’t have these issues with Sky.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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MTL
(@MTLalley) reported
@virginmedia I am complaining because nothing practical is being done, reaching out should be someone picking up the damn phone and speaking with me AND sorting this out!
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Joe Gibney
(@joegibney15) reported
@virginmedia Virgin Media email was down until 1.30am for a total of around 12 hours. Of course things break down, but no excuse for ignoring the country's messages yesterday (there are many on Twitter) and not putting up an update on your feed. Bank Holiday or not, do better.
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MTL
(@MTLalley) reported
@virginmedia Someone should be calling me, you have my number but as usual you make it so difficult to speak with an actual person who can help, it looks like the only option I have is to pay VM £116 to exit the shitshow contract you have me in, an absolute pisstake, never ever again!
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MTL
(@MTLalley) reported
@virginmedia And this bullshit "reaching out" boloxs is tabloid speak for not being arsed to do the job right, it would be funny if it wasn't such a nightmare, I am complaining because it has become so bad, I am complaining because it is having an effect on my son trying to revise...
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Shona BRNM Lawrence
(@shona_BRNM) reported
@virginmedia It appears to be working ok this morning, both on demand issues and your website loading.
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Dr John Matlin
(@ttpauthor) reported
@virginmedia Since last Tuesday? Do you treat all your customers like lemons?
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Miss CJ
(@PrimaryCJ) reported
@virginmedia Why is it so impossible to speak to someone? Have an issue with my bill but just keep getting put through automatic pages!
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Mark Towns
(@avidfan1) reported
@virginmedia Thanks for that and if I wish to terminate my service what do I need to do?
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Adam✌️
(@poeticjustice92) reported
@virginmedia Everything is fine apparently, but that’s the third reboot today! This is actually stupid. Your technician came and replaced the router a few months ago and we still have awful connection, service and customer service.
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MTL
(@MTLalley) reported
@virginmedia I already have and nothing sorted other than registering a complaint to Ofgem, I am still stuck in a contract with **** BB and wifi and only option is to pay you muppets £116 to leave a service you haven't provided properly, it's not reliable and your CS is unbelievably poor 🤬