Virgin Media Outage Report in Dudley, England
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Dudley come from postal codes DY2.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Dudley, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Dudley and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 02: Problems at Virgin Media
Virgin Media is having issues since 07:40 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Dudley, England
The most recent Virgin Media outage reports came from the following cities: Birmingham, Walsall, Oldbury, West Bromwich, Rowley Regis, Halesowen, Stourbridge, Wolverhampton, Redditch, Solihull, Sutton Coldfield, Dudley, Brierley Hill, Bilston and Wednesbury.
| City | Problem Type | Report Time |
|---|---|---|
 Birmingham |
Wi-fi | |
| Walsall |
Total Blackout | |
| Birmingham |
Internet | |
| Oldbury |
Wi-fi | |
| Birmingham |
Internet | |
| Birmingham |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Dudley, England
Latest outage, problems and issue reports in Dudley and nearby locations:
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Steve
(@docsjmann) reported
from
Dudley, England
@virginmedia rubbish customer service. How can you email them. When they don’t provide with the internet to email them about their problems.
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Omar Qureshi
(@omarqureshi) reported
from
Birmingham, England
@Mattplaysgames7 @virginmedia Looks like the Erdington area is down
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Stuart McCullagh
(@stumccullagh) reported
from
Solihull, England
@virginmedia Internet down yet again!!!!! Awful customer service yet again!!!
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Doonie
(@lorna_conway) reported
from
Redditch, England
@virginmedia Friday I booked an engineer as the WiFi on our hub keeps dropping. At the same time I upgraded my package. This includes tech help. Since Friday I've had no WiFi. I tried website chat but got dropped I've tried calling but was waiting too long. I'm getting bored!
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victoria nicholson
(@bicovico) reported
from
Solihull, England
@virginmedia I pay £22 for sky sports - asked for it to be removed and the price has only gone down £13 . How is that right, fair or legal ?
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Tracey Simkins
(@simkins_tracey) reported
from
Halesowen, England
@virginmedia I am a new customer who was supposed to be installed yesterday, only to be told that they couldn’t do the job. I am now without any TV and broadband unable to work due to this.I am left without any contact & waiting for another he for c/services to answer!! 😡 Help!
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John Stanton
(@Stanton_J) reported
from
Solihull, England
@virginmedia help required, #customerexperience #badcustomerservice waiting for a call back since 1pm yesterday, Six times complained about the issue in last year each time told it will be sorted and it isn’t.... Do you want this customer or do you want to lose another to @skytv
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Skuly
(@SkulyMusic) reported
from
Aldridge, England
@virginmedia The worst customer service in History gotta be seen to be believed
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DF
(@fantom_dave) reported
from
Dudley, England
@virginmedia shocking service and support this weekend in the Dudley area. Service constantly down and getting fobbed of by call Center staff asking to reset routers saying it will all work? Now no ones picking up in fact you just keep cut people off and no options to complain?
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WalsallMatt #76TottersLane
(@walsallmatt) reported
from
Walsall Wood, England
DEAR VIRGIN MEDIA! SORT YOUR **** OUT YOU BUNCH OF TOSS RAGS!!!!
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EA
(@K45TRO) reported
from
Birmingham, England
@virginmedia why is your broadband so awful?
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I.Am.Chris.Imms
(@ChrisImms) reported
from
West Bromwich, England
@virginmedia any chance of some customer service? Installation booked for last Friday, engineer didn't show up... twice I've called and been hung up on. Complained via email, no response. Anyone want to tell me what's going on?
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Ben Gorman
(@bjwgorman) reported
from
Solihull, England
@virginmedia Always but it makes no difference. There have been issues where I live since the start of lockdown. I have made a complaint but it’s gone no where.
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Doonie
(@lorna_conway) reported
from
Redditch, England
@virginmedia It's not an issues according to the site. It's working on wired connections. I'll be looking for compensation after this. If the costomer tells you there's a problem then take their word they're the ones paying you, why would they spend money other than to get what they pay for.
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Richard
(@TheRamblingElf) reported
from
Birmingham, England
@AksTailor @virginmedia When I had some issues like that I haggled a month or two of free Internet from Virgin until the issue was resolved. Convincing them to do that took an infuriating number of phone calls but it was a satisfactory outcome, I've stuck with them.
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Vicky Bloor
(@VickyBloor2) reported
from
Walsall Wood, England
@virginmedia any updates on internet connection in the Midlands 5 hours down now 😡
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Neil Churchard
(@Neil_Churchard) reported
from
Solihull, England
Wow just had the worst customer service from @virginmedia can’t say I’ll be staying a loyal customer at this rate 😤
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DF
(@fantom_dave) reported
from
Dudley, England
@virginmedia The broadband has been off two or three times today again and is off at the moment. I’m sick of this now as both myself and the wife work from home. I’m currently looking at cancelling and alternate providers. The service was fine until Wednesday last week when you did an update
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Jennie O
(@cybilrat) reported
from
Wolverhampton, England
In these times where working at home essential @virginmedia one week before anyone can fix my internet which was fine before your maintenance
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Stuart McCullagh
(@stumccullagh) reported
from
Solihull, England
Only 3 months until i can get rid of @virginmedia awful internet even worse customer service!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Jamie Harper
(@JamieHa23517043) reported
@SkyUK I think you should explain to my bosses at @VirginMedia why your network is so unstable today! Of course as I'm not the account holder there is rightly nothing I can do about the account... But come on... A lot more people are working from home now! Be better!
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Dan Hanlon
(@danhantheman) reported
Why @virginmedia do you think it’s fair to charge people huge cancellation fees when they move somewhere where YOU can’t provide the service to? In reality it’s you who has broken the contact, and yet you rip off your customers
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Clive Gowing
(@CliveGowing) reported
@virginmedia Contacted accordingly? I don’t think that is true, Virgin never contact their customers. Had 7 promised call backs and none of them have happened. Been promised a call back today between 5 & 5:15. Can you tell me what the current time is as my watch must be fast?
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Ryan
(@ryanrazry) reported
@virginmedia Afternoon, done what you suggested and the hub lights up fine. Tried 3 different cables still the same. @AskPS_UK any help…?
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Daniel Fellows (He, Him, His) 🇬🇧🏳️🌈💪🏿
(@danfellows) reported
Yo @virginmedia my phone doesn't make calls. 789 doesn't work from my handset and I can't log into my account. Thoughts?
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DJ Nerja
(@CurryInTurry) reported
from
Ashton-under-Lyne, England
@virginmedia This will be the case. Please can you confirm this is the true reason as I need in writing so I can put a complaint in? Regards
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Fraser Smith
(@fuzzyheed) reported
1/2 Absolutely disgraceful service from @virginmedia. Booked install a month ago, they sent an engineer to install on 5th Nov to do street work. Sent engineer on 8th Nov to install in house. Turns out there was an issue on 5th and they never told me so now I am stuck without
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David drury
(@davidvikingflag) reported
@virginmedia Hi its wifi what seems most issues at the min , maybe just needs time to bed in , it did take a while for the landline to come on
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Paul-adirtymonkey
(@adirtymonkey) reported
@virginmedia No reported issues, but when it goes to check equipment it loops with login. Spoke to team engineer visit Monday, just incase it needs time to settle, previous speed 600Mbps has returned.
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Paul Jansen
(@apjcs) reported
@virginmedia I asked to speak to 2nd line support but apparently they not working due to COVID. I was left in silence TWICE and neither of the agents called me back, so...