Virgin Media

Virgin Media Outage Report in Dudley, England

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The latest reports from users having issues in Dudley come from postal codes DY2, DY3 and DY1.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Dudley, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Dudley and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Dudley, England 11/29/2025 18:05

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (60%)

    Internet (60%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (12%)

    Total Blackout (12%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (1%)

    Phone (1%)

Live Outage Map Near Dudley, England

The most recent Virgin Media outage reports came from the following cities: Birmingham, Wolverhampton, Oldbury, Brierley Hill, Wednesbury, West Bromwich, Solihull, Walsall, Willenhall, Dudley, Kingswinford, Redditch, Smethwick, Sutton Coldfield and Kidderminster.

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City Problem Type Report Time
United KingdomBirmingham Internet
United KingdomBirmingham TV
United KingdomBirmingham Wi-fi
United KingdomBirmingham Internet
United KingdomWolverhampton Wi-fi
United KingdomOldbury Total Blackout

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Dudley, England

Latest outage, problems and issue reports in Dudley and nearby locations:

  • dtyates Dave Yates (@dtyates) reported from Kidderminster, England

    @virginmedia Yes I had, as I said in a previous tweet the only status with issues is TV and an advanced Test states nothing is wrong

  • EgglestonMathew Mat 🏳️‍🌈 (@EgglestonMathew) reported from Birmingham, England

    @virginmedia Nope no difference . Usually do this 3 times a day and normally solves the problem

  • LovesBunnys 🐰 Louise Owen 🐇 (@LovesBunnys) reported from Birmingham, England

    @virginmedia Thanks i will be talking to them regarding the matter, as i don't feel virgin listened to me or took my complaint seriously.

  • djchrisr Chris Roberts (@djchrisr) reported from Dudley, England

    @virginmedia I've already tried calling. The agent wouldn't accept what I was saying and basically called me a liar so I tweeted you & you advised me to file a complaint on the website to which I've received no response at all. I feel my only chance of a result is to take it to CISAS.

  • markshawnwo mark shaw (@markshawnwo) reported from Birmingham, England

    @virginmedia I'm trying to get our bill down paying 134 a mouth is to much got the VIP package the first caller said could get it down to 99 then said no because we can't get 500 mb in our area got cut off now been on phone another 50 mins

  • notdodgy Roger Leitch (@notdodgy) reported from Solihull, England

    @virginmedia After an hour in a chat session, which involved factory reset of hub, the problem persists. Agent then goes and checks to advise a fault in my area - estimated fix this evening. Wondering if I am now back into the old fortnightly failure cycle..

  • Tedtalks13 Teds (@Tedtalks13) reported from Aldridge, England

    @richardbranson @virginpulse why i think virgin media having iso 90001 on testing bulk buying of @tim_cook stuff richard on your 2% losses since liberty carbon emissions uk with crap

  • CrackingLeaders Carol Coombes O.B.E (@CrackingLeaders) reported from Birmingham, England

    @virginmedia Bedroom installation contracted weeks ago for ill person. Didnt happen. Scant, apathetic apology, told new date might now be few weeks. Was held up collection from hosp awaiting techs that never came. We've no clue what's happening when, nor the effort to keep trying for it.

  • unit_1974 🐺Wolfish (@unit_1974) reported from Birmingham, England

    Starting to have all the same Connectivity problems with @virginmedia as before even now we have their “best” hub. Fed up of having connectivity issues with our supposedly connected home. One minute it works, the next it stops for no reason. All settings checked and correct.

  • MarkMarky222 Mark (@MarkMarky222) reported from Solihull, England

    @virginmedia absolutely disgusted with Virgin media’s service and customer service. Bill jumps up £20 form last month and been on the phone trying to speak to someone about it for 52 minutes now. Roll on July 12th when my contract finishes.

  • LovesBunnys 🐰 Louise Owen 🐇 (@LovesBunnys) reported from Birmingham, England

    @virginmedia Hi i last contacted you guys on the 27th May 2019 and i still have had ni response from you guys about a complaint i put in last month could you please look into this matter for me please. Mrs Dews

  • josh_moreton Josh Moreton (@josh_moreton) reported from Birmingham, England

    @virginmedia any news on what the issue is in west Birmingham, had no phone, internet or TV for 19 hours now. Fed up of ringing the automated customer service number.

  • field133 daniel (@field133) reported from Dudley, England

    @virginmedia absolute joke virgin broadband nearly 6 weeks of intermittent issues with no broadband and again yesterday and today when you call no one answers just holding this needs to be addressed

  • lucylegs1506 Lucy Coxon (@lucylegs1506) reported from Wednesfield, England

    @virginmedia not a happy customer at all. My phoneis not working at all, not turning on. I pay insurance thru virgin. I called them 2day to see if it could be repaired, they said no and Ive gotta pay £80 excess for a replacement. It doesnt state this in my contract.

  • 6ft3Queen ✮。 👑🖤 𝟨𝒻𝓉𝟥𝒬𝓊𝑒𝑒𝓃 🖤👑✮。 🏴󠁧󠁢󠁥󠁮󠁧󠁿 (@6ft3Queen) reported from Birmingham, England

    @virginmedia down again 😤

  • josh_moreton Josh Moreton (@josh_moreton) reported from Birmingham, England

    @virginmedia Yes the whole service is down and I’ve already registered the faults over the phone and I’ve used the app to get text updates. But the resolve time keeps changing and there no description to the fault itself.

  • notdodgy Roger Leitch (@notdodgy) reported from Solihull, England

    @virginmedia Chat session indicates there is still a fault, with an estimated fix of the 26th. So basically I can expect very poor broadband for over a week.

  • markshawnwo mark shaw (@markshawnwo) reported from Birmingham, England

    @virginmedia 45 mins and counting been transferred 2 times told different things each time what is wrong with your customer service

  • tonymartin82211 tonymartin (@tonymartin82211) reported from Birmingham, England

    @virginmedia is there anyway that I can stop this infernal Tivo box recording stuff on my suggestions that I would never dream of watching, it's doing my loaf in.

  • djchrisr Chris Roberts (@djchrisr) reported from Dudley, England

    @virginmedia 17th May I sent my complaint. It's getting very close....

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • Lianedreamer17 Liane (@Lianedreamer17) reported

    @virginmedia Another great experience. Over two hours and counting. Despite being told 20mins by your representative. Is anything you say correct? Honestly worse customer service I have ever seen

  • Charlottecw65 Charlotte Chunawala (@Charlottecw65) reported

    Hey @virginmedia I asked your ‘help’ a question about my erratic wifi 24 hours ago. Still waiting for a reply

  • Marnerbanana Sam Marner (@Marnerbanana) reported

    @virginmedia I'm using the spare ethernet cables from a TP Link set to connect my PC directly to a Virgin Media hub but it cuts out every 5 mins (my mobile has a steady wifi connection to it throughout). Can you suggest a diff ethernet cable or is there a problem with the hub?

  • brendaseddon brenda seddon (@brendaseddon) reported

    @virginmedia just cancelled my package after 17 years as a loyal customer now all of a sudden my home phone line has stopped working !!!! Was going to re sign as a new customer don’t think I’ll bother now

  • amandawright75 Amanda (@amandawright75) reported

    @virginmedia Can’t get hold of anyone at Virgin media to either sort my issue out or I want to leave. Seems I can’t do either. If you want to leave the website send you in circles and if you want to speak to someone to help with the problem, your on hold for 70 mins. #Disgusting

  • whatisthisbox4 Confused Uneducated Nonprofessional Twat (@whatisthisbox4) reported

    @virginmedia Nope. I gave up after 1hr 30m. Have canceled the direct debit and emailed #virgin directly due to it. Been paying for a service that you don't deliver properly for 18months now, I'll swap to #EE or even #BT purely to get better CS,

  • Darrensailes Darren Sailes (@Darrensailes) reported

    @virginmedia So I take that as a yes then? Am thinking of joining your mobile service but can only do so if you have esims

  • skipper2k Gavin Pritchard (@skipper2k) reported

    @virginmedia my mother is a TV, broadband and phone customer of yours. In order to get in touch there are a number of visual cues to get through, for example, click a picture or press a key that corresponds to part of the account password. My mother is blind and unable to see to

  • Jamin807 Ben Hardy (@Jamin807) reported

    How can @virginmedia be so quick to sell you something, say it’s going to be the same price but then send you a confirmation saying it’s £10 more, then tell you price’s are going up. Then you have a problem with installation and can’t get hold of anyone.

  • V96GLF Russell Whitworth (@V96GLF) reported

    Phone service restored! Good engineer from @virginmedia today. And he took away the shovel that the previous crew had left behind.