Virgin Media

Virgin Media Outage Report in Dudley, England

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The latest reports from users having issues in Dudley come from postal codes DY2.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Dudley, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Dudley and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Dudley, England 02/07/2026 00:20

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (57%)

    Internet (57%)

  2. Wi-fi (20%)

    Wi-fi (20%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Dudley, England

The most recent Virgin Media outage reports came from the following cities: Birmingham, Oldbury, West Bromwich, Bilston, Walsall, Wolverhampton, Dudley, Solihull, Sutton Coldfield, Rowley Regis, Wednesbury, Cradley Heath, Brierley Hill, Redditch and Smethwick.

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City Problem Type Report Time
United KingdomBirmingham Total Blackout
United KingdomBirmingham Wi-fi
United KingdomBirmingham Wi-fi
United KingdomOldbury Internet
United KingdomBirmingham Internet
United KingdomBirmingham Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Dudley, England

Latest outage, problems and issue reports in Dudley and nearby locations:

  • NamelessWookie Dave (@NamelessWookie) reported from Solihull, England

    @virginmedia it’s all good telling me I can get the 1 gig service but when you try to do things online, the site says you can’t change package online. #usefull

  • miyajhay9 miya (@miyajhay9) reported from Wolverhampton, England

    @virginmedia I’m tired of shocking connection. I’m working from home and I need a stable internet connection, not one that keeps cutting out ever few minutes. You’re happy to take our money every month but whenever I call you never fix it

  • EvanD Evan Davis (@EvanD) reported from Birmingham, England

    @virginmedia All fixed, but very poor communication about the fault :-/

  • zaynaa_98 Zayna 🧸 (@zaynaa_98) reported from Birmingham, England

    Why are virgin media so shit

  • ItssssKookieee 고양이⁷ (@ItssssKookieee) reported from Birmingham, England

    @virginmedia my broadband has been down all day & have tried everything to get it back on. Please help..

  • CarolinaEvil2 Carolina (@CarolinaEvil2) reported from Solihull, England

    @virginmedia @MoneyTelegraph @virginmedia @MoneyTelegraph thank you telegraph for your article, I thought I was the only one to have issues with Virgin media, twice I have had issue with an mistake in my bill, not been able to received propers answer nobody seems to care there.

  • alandolittle alan bains (@alandolittle) reported from Birmingham, England

    @virginmedia no broadband no tv call centre cut me off after 30 min waiting please help

  • ItssssKookieee 고양이⁷ (@ItssssKookieee) reported from Birmingham, England

    @virginmedia please sort out your god damn broadband, this is the 5th day in a row I've had to keep resetting my internet 🙄

  • villandrew Andrew Horton (@villandrew) reported from Solihull, England

    @virginmedia Your customer service is always shite

  • KittykatClaire Claire B 🙌🙌 (@KittykatClaire) reported from Willenhall, England

    Oh No my internet isn't working and I only have a bit off data left. thank you @virginmedia its probably the worst time for you to break when we all have to stay in..

  • JtheB_DKP Jack The Biscuit 🏴󠁧󠁢󠁥󠁮󠁧󠁿 (@JtheB_DKP) reported from Birmingham, England

    @virginmedia • I need to speak with someone with regards my A/C The live chat isn’t working. Can someone please help ASAP

  • jasonpblakey Jason Blakey (@jasonpblakey) reported from Birmingham, England

    @AaronTheClarke @virginmedia That’s awful. They are a terrible company to deal with. Good luck getting it sorted

  • VHoszko Vadic Hoszko (@VHoszko) reported from Dudley, England

    Country being on lockdown....no problem, in the garden tending to the fruit and Veg, keeping safe and isolating....no problem, going shopping for my dad who’s 93....no problem, not being able to watch Netflix because Virgin media is ****..big problem @virginmedia @richardbranson

  • _auralaura_ 💎 (@_auralaura_) reported from Birmingham, England

    @MultiCallum @virginmedia It's so frustrating. The internet and TV has been turning on and off constantly, and yet they say there's no issues on their site.

  • Joninwhite Old and Gold (@Joninwhite) reported from Wolverhampton, England

    @wickwarwolf @btsport One hour and a half wait on the phone today to cancel sports package on Virgin Media. If I want to add it back on it would take 2 minutes online. #virginmedia

  • _auralaura_ 💎 (@_auralaura_) reported from Birmingham, England

    So Virgin Media is now completely down by the seems of it and my TV is being affected. They seriously need to sort this out, they know people are stuck at home right now.

  • RichieZuLuBatch Richie 11 Batch (@RichieZuLuBatch) reported from Birmingham, England

    @virginmedia what the hell is wro with your broadband it keeps coming on off on off it’s dog shit

  • bilbody Scott Billing (@bilbody) reported from Birmingham, England

    @virginmedia hi. I had to unplug my router and now it’s not working. Can’t seem to get through or fix the issue through your site. Help.

  • cra1gs Craig (@cra1gs) reported from Birmingham, England

    @virginmedia your customer service is awful. Emma was damn right rude on the phone and cut me off on purpose. I suggest is retrained on customer service skills as she has none. There is no need to be patronising to a customer.

  • _auralaura_ 💎 (@_auralaura_) reported from Birmingham, England

    Virgin Media are ******* shit. Wi-Fi and TV keeps going on and off so now my laptop has just decided that it's not going to connect anymore.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • KennyDMcC Kenny (@KennyDMcC) reported

    @virginmedia Hey VM. Was told when I called in that it was only available for certain customers/areas just now cause network improvements had to be completed first. So I couldn’t have it. Alas. -Kenny

  • lordgoat Tom P (@lordgoat) reported

    @virginmedia hi guys. Can’t get my router into modem mode. Made a call yesterday and have been switched over to ip6 but still no option when I log into router. Any help? Don’t want to spent another 45 mins on hold

  • TheMarySwan Mary Swan (@TheMarySwan) reported

    @virginmedia - just awful, WiFi off for last 24hours and television service horribly glitchy - this happens far too often, v close to switching providers

  • Dandfcwalker97 Dan walker (@Dandfcwalker97) reported

    Is virgin media down in DL3 area?

  • Captain_Pesh Captain Pesh (@Captain_Pesh) reported

    @virginmedia This happens every single time, my complaint has been closed, no one has contacted me. D even the contact number for me attached to the complaint isn’t my mobile number. I’ve had to explain my complaint to outside of UK contact centres over 20 times and I am not getting anywhere

  • jackie4kneeyay jackiefournier (@jackie4kneeyay) reported

    @Stix1812 @virginmedia This has happened to me twice this month, never happened before. Last time I had to reset my router to generate a new IP and the problem went away for a couple weeks, then just randomly happened again yesterday. So frustrating because we don’t use a vpn/proxy/blah blah blan

  • GarethWrafter Gazareth (@GarethWrafter) reported

    @virginmedia Yes I have done all that! Area check, restart hub, check connections, etc etc, finally got through on the phone and the guy even said my fish tank could be an issue…I don’t own a fish tank 🤔 Hub is back to factory settings and it’s still a bit dodgy so what next?

  • RedScouseLeft Left Scouse (@RedScouseLeft) reported

    @virginmedia The issue is, you advertise benefits of an upgrade to next speed broadband, then when I requested it you (virginmedia) said "it doesn't apply if you're an Oomph customer, only standard package customers get a free broadband speed upgrade". Doesn't say that in your advert does it!

  • KC_Pawsy Pawsy 🍥 🐾🐾🦮🛸👽🏴󠁧󠁢󠁥󠁮󠁧󠁿🇬🇧🔞 (@KC_Pawsy) reported

    That Virgin Media advert has to be the worst one on tv right now!!! I despise it with a passion!!!

  • masfletcher Melissa Fletcher (@masfletcher) reported

    @virginmedia service updates in the area yesterday SO53 but outage since 9pm last night.... relatively new customer after using @SkyUK for 20 years.... just wondering how much longer as its already been 12 hours....