Virgin Media

Virgin Media Outage Report in Dudley, England

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The latest reports from users having issues in Dudley come from postal codes DY2.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Dudley, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Dudley and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Dudley, England 02/12/2026 07:15

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (57%)

    Internet (57%)

  2. Wi-fi (20%)

    Wi-fi (20%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Dudley, England

The most recent Virgin Media outage reports came from the following cities: Birmingham, West Bromwich, Dudley, Stourbridge, Oldbury, Wolverhampton, Brierley Hill, Bilston, Walsall, Solihull, Sutton Coldfield, Rowley Regis, Wednesbury, Cradley Heath and Redditch.

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City Problem Type Report Time
United KingdomBirmingham TV
United KingdomBirmingham Internet
United KingdomBirmingham Internet
United KingdomBirmingham Internet
United KingdomBirmingham Wi-fi
United KingdomBirmingham Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Dudley, England

Latest outage, problems and issue reports in Dudley and nearby locations:

  • hiltonleanne79 Leanne (@hiltonleanne79) reported from Birmingham, England

    @virginmedia I’m sure you’re really sorry...sorted now without any help from yourselves. I do hope your CEO is aware of how shockingly abysmal your customer service is and I speak from experience.

  • corbettcollins Ash Corbett-Collins (@corbettcollins) reported from Birmingham, England

    @gaz112 @virginmedia That'll be the same @virginmedia that sends passwords out by post, complete with other sign in information. They're pretty much a joke at this point.

  • _baggyaaron baggy (@_baggyaaron) reported from Birmingham, England

    @virginmedia fuming. Just been in his for half hour for someone to end the call as soon as they pick up. Awful service

  • EvanD Evan Davis (@EvanD) reported from Birmingham, England

    @virginmedia It’s only been in the past few weeks that it’s gotten so bad. I was getting updates 2 weeks ago from @EE saying they were doing work in my area, but have heard nothing since. Shame you don’t have wi-fi calling

  • Kal_Ajimal Kal Ajimal (@Kal_Ajimal) reported from Solihull, England

    How hard is it to report a problem to my landline telephone @virginmedia totally ridiculous been on hold 30 minutes

  • tonymartin82211 tonymartin (@tonymartin82211) reported from Birmingham, England

    @virginmedia up to their scams again and when you get through all the button pressing on the phone and are past from one to another then when you start asking questions they hang up .

  • unit_1974 🐺Wolfish (@unit_1974) reported from Birmingham, England

    @BankerJase @virginmedia I’ve yet to deal with a Virgin Media team that provide decent customer service. Which is why I’ve given up on TV/Telephone. Broadband will only last if they maintain a service.

  • notdodgy Roger Leitch (@notdodgy) reported from Solihull, England

    @virginmedia Tried the text service. No response. So in the unlikely event of an engineer visit later, at least I tried.

  • gorman_wba Liam O'Gorman (@gorman_wba) reported from Walsall Wood, England

    @virginmedia Your an absolute joke of a company, you charge me £50 a month for broadband and it hasn’t worked for the last 2 months, 4 people in our street have the same problem but yet when an engineer comes out they claim they’ve fixed it when they havent,sort it out,disgrace.

  • markshawnwo mark shaw (@markshawnwo) reported from Birmingham, England

    @virginmedia internet down in Birmingham checked with reported issues and not known anything else reported it

  • EvanD Evan Davis (@EvanD) reported from Birmingham, England

    @virginmedia I’ll try texting. I only have 1 bar of signal

  • EgglestonMathew Mat 🏳️‍🌈 (@EgglestonMathew) reported from Birmingham, England

    @virginmedia It’s been an issue since we had it installed . Had 3 engineers visit. Never works at full speed

  • TheCarlFord Carl Ford 🐝 🏎⚽️🥊 (@TheCarlFord) reported from Kinvere, England

    I can’t call you because @ThreeUKSupport are providing a crap service and have been for 3 weeks because of a bit of rain! Time to have a chat with @virginmedia @O2 @VodafoneUK I think, neither #Sky not #Three value customers. @Three_Is_Broken

  • scgough §↯mØn (@scgough) reported from Birmingham, England

    Anyone else experiencing DNS issues for certain sites. UK based. I’m getting unresolved errors via virgin media net but ok via mobile data. #dns #networking

  • BrummieGem Lady Gemma (@BrummieGem) reported from Solihull, England

    @virginmedia need to change their hold music - I’ve just listened to the same song 3 times!!! 😤 I’m sure they just want me to put the phone down!!! 🙉

  • bevvyxo_ ✨ Hannah ✨ (@bevvyxo_) reported from Solihull, England

    Spent 45 mins on the phone to @virginmedia to agree a new contract. I didn’t receive the confirmation email as agreed so rang up to check only to be hold there was no record of it and they couldn’t honour it. 10/10 customer service there 🙄

  • 2108blondie Sasha Swapp (@2108blondie) reported from Birmingham, England

    @virginmedia Used to work for the company know all about rebooting after a fix. Just done *** and TiVo box again whilst still waiting for someone to answer the phone and it still doesn’t work. Absolutely shocking

  • hiltonleanne79 Leanne (@hiltonleanne79) reported from Birmingham, England

    Does anybody actually work at @virginmedia Customer Services! Have been on hold for over 20 mins on phone and is the second time I’ve had to call, no response on messaging either! Can anyone from @virginmedia assist before I raise this further with CEO @TomMockridgeVM

  • carl_morgan3 carl morgan (@carl_morgan3) reported from Solihull, England

    @virginmedia is there an issue with services in the B90 area. Cheers

  • gjw1603 Gary Webber (@gjw1603) reported from Birmingham, England

    @virginmedia Price rises, overseas call centers, the time spent on the phone listening to the nausiating voice. Suggest you look at social media and learn about your shocking reputation and customer service. Im out !!

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • debs810 debbie loves Disney (@debs810) reported

    @virginmedia I am so sick the service virgin media give. Broadband up and down for weeks but they still take their £86 a month.

  • KathyMa98525444 Kathy Marshall (@KathyMa98525444) reported

    @virginmedia Are customers actually going to get compensated for the absolute shambles that has been “service provision” so far this year? How do you justify price increases when services go down so often and even when they’re up they’re nowhere near the speeds promised?

  • JessCarrollActs Jessica Carroll (@JessCarrollActs) reported

    @virginmedia I have no internet. AGAIN. After recently having none for a week. Can you explain WHY your prices are going up when your service is going down?

  • nickblackwell02 NICK BLACKWELL (@nickblackwell02) reported

    @virginmedia need to sort things out!! No WiFi all day, never get any signal, can't get them on phones as won't connect ,🙄 anyone else got this? So bloody annoying!!! 🤔 #virginmedia #VirginMediaoutage #Trending

  • Veraithy Veraithy (@Veraithy) reported

    @virginmedia Also, every ISP has issues like this now and then, so switching is pointless .

  • carol_woodhouse Carol Woodhouse (@carol_woodhouse) reported

    @Jb_radley @backinyerpram @virginmedia I hear what your saying, however when you work from home and don't get paid because your ISP is not reliable it is a bigger problem.

  • NAlexWhite Alex @planesailinggames@chirp.enworld.org (@NAlexWhite) reported

    @virginmedia Do you fancy publishing some details about your problems? Someone publish a bad configuration? Co-ordinated plan by JCB to accidentally dig up all your cables simultaneously? Cyber hacking? Your “mushroom management” is frustrating when we want to do work

  • raining_bows Flint Fredstone🏳️‍🌈🇿🇦 🇬🇧🎮 (@raining_bows) reported

    Is #virginmedia down again? Is like the whole country down?

  • D__Costin David Costin (@D__Costin) reported

    @virginmedia What is the eta for a fix?

  • SSevendeadly SevendeadlyJinnS Gaming (@SSevendeadly) reported

    @virginmedia Typical when it's coming up to Easter holidays and your services go down .. u won't be gettin your bill money this month has this seems to be gettin worse with your services lately