Virgin Media Outage Report in Dudley, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Dudley, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Dudley and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (17%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Dudley, England
The most recent Virgin Media outage reports came from the following cities: Birmingham, Sutton Coldfield, Halesowen, Oldbury, Wednesbury, Bilston, Solihull, Walsall, Redditch, West Bromwich, Wolverhampton, Brierley Hill, Willenhall, Dudley and Kingswinford.
| City | Problem Type | Report Time |
|---|---|---|
 Birmingham |
Wi-fi | |
| Birmingham |
Internet | |
| Birmingham |
||
| Birmingham |
TV | |
| Birmingham |
Internet | |
| Sutton Coldfield |
TV |
Community Discussion
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Virgin Media Issues Reports Near Dudley, England
Latest outage, problems and issue reports in Dudley and nearby locations:
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sharon Elizabeth Noa
(@SharonNaokes) reported
from
Wythall, England
@virginmedia My main issue is that I need to speak to someone!! How do I do that? The line is constantly busy and won’t even put me on hold, the website says I need to speak to someone to deal with my requests! Can you see my problem? It’s appalling.I’m paying for a service I’m not receiving
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Liane Denton
(@Crazikat2002) reported
from
Birmingham, England
@virginmedia It’s not the WiFi, I am hard wired into to the router. So there is no excuse for this poor service.
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Jord
(@J8rde) reported
from
Dudley, England
@Ofcom how do I lodge a complaint against @virginmedia they're making it almost impossible to cancel with them, I'm out of contract but where do I stand on just cancelling my DD payment ?
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Samantha
(@Sammykins9486) reported
from
Birmingham, England
@virginmedia can I get a contact number please which is actually going to lead to someone helping me?all my services are not working, im working from home and now losing wages as I cannot connect to work , this is ridiculous
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Stuart McCullagh
(@stumccullagh) reported
from
Solihull, England
@virginmedia Internet down again (had engineer here Monday). Cut off after a 62 minute wait! Tried the app won't let me log in as my password is wrong and it hasn't sent me any new password link (2 hours ago).
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Jord
(@J8rde) reported
from
Dudley, England
@shaady_eymech @virginmedia It would be easier to find Madeline McCann than cancel with virgin.
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Patrick Barnes
(@PatrickBarnes17) reported
from
Birmingham, England
@virginmedia I called 2 days ago, saying I wanted to leave, lady tried to say due to COVID other co. Not going into homes. First co.Called can fit when needed. Told only way to cancel contract is to call- last two days called about 10 times all staff busy call. How do I cancel?!
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Jord
(@J8rde) reported
from
Dudley, England
@virginmedia I've been on for nearly 9 hours trying to complain or cancel. Nobody answers the phone. I got put through to retention at 1030 am still no reply on chat and its now disconnected me. I'm cancelling my direct debit.
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Karl Hall
(@Karlos26899) reported
from
Birmingham, England
@virginmedia 30 day notice submitted and a very disappointed now to be ex-customer!!
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Jord
(@J8rde) reported
from
Dudley, England
Hi @virginmedia still trying to cancel, nearly 4 days in now. No answer at 150 been In a 'live chat' since 930am nothing doing there. I wish to cancel, now. Failing that my direct debits will be stopped as of tomorrow.
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Everso
(@alextom15) reported
from
Solihull, England
@virginmedia is the internet down in B92 of Solihull
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Liane Denton
(@Crazikat2002) reported
from
Birmingham, England
@virginmedia WiFi is down again and even my broadband won’t connect. Seriously Virgin sort this out it is causing me serious issues with my work 😭
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Emily 🥰
(@starlight84em) reported
from
Kidderminster, England
@virginmedia All TV & Broadband down, can we get an update on when it’s getting fixed? #VirginMedia #Blackout
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Barney Scholefield 🌈 💙
(@BarneyUoB) reported
from
Birmingham, England
.@virginmedia not your fault, but can you do more to stop the scammers? @NatWest_Help 🙏 thanks for prompt support! /2
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Stuart McCullagh
(@stumccullagh) reported
from
Solihull, England
@virginmedia Yes i have , i cant get through to anyone as i was advised to go on the ap, ive requested a new password still waiting! I wanted to leave because of these problems was talked into having adeal as long(as I've stressed) the wifi was sorted even now writing this im using my phone
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Steve Walters
(@SteveWa13630733) reported
from
Wolverhampton, England
@virginmedia Seems to be a problem with your website - have not been able to sign in to My Virgin Media Account or emails all day . Any ideas? Help?
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Liane Denton
(@Crazikat2002) reported
from
Birmingham, England
@virginmedia Yes there are issues but seriously everyday issues with your service. Clearly I am not getting the service I am paying for it what what promised when I switched to you. I would like a call and a solution to this problem
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sharon Elizabeth Noa
(@SharonNaokes) reported
from
Wythall, England
@virginmedia why send me letters with no contact details on for me to get back to you, put my bill up, yet fail to provide the service I’m paying for! I’ve been trying for 3 weeks to contact you to talk about this! Shall I cancel my contract..yes as soon as I can get through 😤
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adi
(@adiDev0) reported
from
West Bromwich, England
@virginmedia Just to update, the engineer has never come
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Jord
(@J8rde) reported
from
Dudley, England
@virginmedia I wish to cancel my broadband can you have an agent contact me please, I've tried 150 and cant get through and I've tried online chat and keep getting disconnected before an agent responds . thank you.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Michael Curran
(@true_tim) reported
80mins so far on call with @virginmedia as they’ve put me onto a new 18mnth contract I never agreed to on a call yesterday. Now saying to change back will enter into yet another 18mnth contract. Supervisor not coming to the phone
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Evelyn Craven 💙💙💙
(@EvelynCraven) reported
@virginmedia You are awful. No consistent Wi-Fi for weeks now. I call your customer service & they mention if I change service providers they may charge me! After offering no bill reduction or compensation for the affect they’ve had on my remote working situation! Utter criminals
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Joe Lumsden
(@Joe_Lumsden) reported
@mcbabyags @virginmedia How do I speak to them tried through WhatsApp they couldn’t help
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JCS
(@JoshCS_) reported
@virginmedia Hello, I was given this number yesterday 0800 0642840 and told it was for your customer care team. Can you please confirm the correct number for that department, as this one isn't recognised? Thanks.
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Em's
(@EmsC33) reported
@virginmedia It’s back up now. I want someone to contact me because this has happened so many times in the last couple of months. Paying for a service that we are not always receiving!
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Danny
(@Danny_Mattocks) reported
@Joe_Lumsden @mcbabyags @virginmedia We’ve got similar problems don’t get Wi-Fi in some parts of house, when eventually getting through get nothing from them lol.
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Nigel Stewart
(@MeNigeStew) reported
@mgsevs @virginmedia They’ve been fine in terms of service and speed. But no loyalty to long standing customers. Just a letter saying “here’s your price increase mate”. And when I called to say I intended to leave, one bloke was staggeringly rude to me.
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RiSecurity
(@security_ri) reported
@virginmedia your ‘check services’ page keeps advising my area network service is good but it has been intermittent for days now. I work from home and have had to connect to my mobile hotspot to do my job. I live in the north London area. When will this be resolved?
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Ashley Morris
(@ash855077) reported
@virginmedia since your order cancellation line has closed down due to covid will you be waiving any charges when we refuse the engineer on his wasted trip? Also we have had covid for 2 years and restrictions are lifted, lousy excuse for incompetence.
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Shashank Gupta Rakesh
(@shashankrg) reported
@virginmedia Hi, I have a complaint on my new contract. The field sales advisor has not left any notes on the offers made to me and hence VM are not acknowledging it. Please help.