Virgin Media Outage Report in Dudley, England
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The latest reports from users having issues in Dudley come from postal codes DY2.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Dudley, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Dudley and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (20%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Dudley, England
The most recent Virgin Media outage reports came from the following cities: Oldbury, Wolverhampton, Brierley Hill, Birmingham, West Bromwich, Bilston, Walsall, Dudley, Solihull, Sutton Coldfield, Rowley Regis, Wednesbury, Cradley Heath, Redditch and Smethwick.
| City | Problem Type | Report Time |
|---|---|---|
 Oldbury |
Internet | |
| Wolverhampton |
TV | |
| Brierley Hill |
TV | |
| Birmingham |
Wi-fi | |
| Birmingham |
Internet | |
| Birmingham |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Dudley, England
Latest outage, problems and issue reports in Dudley and nearby locations:
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STEEEB
(@mavMclovin77) reported
from
Birmingham, England
@virginmedia been very poor,in B29, had the hub replaced Friday,still no better,awful service
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Abbie Walters
(@abbiewx_xo) reported
from
Kidderminster, England
@virginmedia Any advice on why our virgin media boxes have just decided to stop showing some channels. It says error code (W02) and this is on TLC which we used to watch daily?? Joke. What’s the point in paying for for a service which isn’t being provided?
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Jason Hannon
(@Jasonhannon85) reported
from
Solihull, England
@virginmedia not sure who I’m supposed to be contacting on this but my phone service keeps going in and out is there a problem in Solihull?
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Fubz
(@Fubz21) reported
from
Dudley, England
5th time today @virginmedia has gone down, got zero work done and no response from customer services. Last straw for me this, as if I'm not under enough stress from work as it is!
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Helen Rollins
(@kittykatrollins) reported
from
Birmingham, England
@virginmedia hi. Trying to get through to you but permanently met with an automated voice. Please can someone contact me. We’ve been having broadband issues for a long time. tried to log into the hub but it says someone else is already logged in. We really need support from you.
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Nigel Campbell
(@LegincBellion) reported
from
West Bromwich, England
@virginmedia my broadband has been down since 7 am this morning, what’s going on?
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. JAY!
(@JamieEveriss) reported
from
Dudley, England
@virginmedia can someone please advise me how I can make a complaint regarding a refund you owe me?
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Simon Froggatt
(@FroggattSimon) reported
from
Solihull, England
@davo1982 @virginmedia Went down in B92 also Fudgy. Up again after 45 mins. Does crash too often
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. JAY!
(@JamieEveriss) reported
from
Dudley, England
@virginmedia can you please advise how I’m able to log a complaint?
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jake.
(@jaw1992_) reported
from
Birmingham, England
@virginmedia sort your ******* broadband out. It’s every other day that it goes down, and is beyond a joke now.
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Jason Sheldon
(@Junction10) reported
from
Walsall Wood, England
@virginmedia It always used to. It sees my address from the postcode & gives me the house number and street to choose, then asks me to complete a form for you to contact me to tell me within 10 days if the service is available in my area. It used to be instant, but no-one ever did contact me.
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Lacie_Adams
(@Lacie_Adams1) reported
from
Walsall Wood, England
@virginmedia Come back home from work and all services are down again.... 2 days in a row...reported the issue... couldnt speak to a person... robot told me to wait 10 minutes and my problems will be fixed.... let's see what happens John
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Fubz
(@Fubz21) reported
from
Dudley, England
@Angriper @virginmedia @SkyUK If I could get Sky here (at least decent speeds) I'd have switched years ago mate. Although, the way things are going, I'd be better off with poor download speed and uptime, rather than super fast speeds and always down.
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David Ward
(@ADaveWard) reported
from
Wolverhampton, England
Thanks for the reply @virginmedia but in your instructions following your system check on your site it states you will be sending a signal to my hub to improve something. Nowhere does it date for me to do a pinhole reset. So which is correct because you need to correct something
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Lacie_Adams
(@Lacie_Adams1) reported
from
Walsall Wood, England
@virginmedia There are known issues in my area. Apparently 2 days in a row at, what i would imagine, are peak times. I seriously need to consider a new provider. This is getting beyond a joke for the money that I pay
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Omar Qureshi
(@omarqureshi) reported
from
Birmingham, England
@virginmedia What's the procedure if this isn't rectified? It's not a unusual request, yet I'm around 10 days without phone service.
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Martin Clarke
(@MartinClarke165) reported
from
Birmingham, England
@virginmedia are the worst I’ve known them in 15 yrs! I’ve had no tv for the last few days and an engineer coming in a week! Really! Also have an outstanding contract issue since March 23rd. Promised call back by managers but never comes. Avoid them!!
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Simon Froggatt
(@FroggattSimon) reported
from
Solihull, England
@virginmedia Wifi down AGAIN in b92... come on!
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Lacie_Adams
(@Lacie_Adams1) reported
from
Walsall Wood, England
@virginmedia Havent spoken to anyone since my post there are issues in my area which means I have no internet and no TV, during lockdown this is not the most ideal situation 2 nights in a row after finishing work! Been down for over an hour so far that I know of as thats when i got home
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B67 dazza
(@b67dazza) reported
from
West Bromwich, England
Again @virginmedia your customer service makes me wonder how you survive as a business , I choose to wait to talk to someone as I have the time to atm and what happens as I patiently wait i get cut off .My deal is up soon youre on the back foot now to keep this customer
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Ed Morrish
(@edmorrish) reported
@virginmedia Thanks, but I’ve already been two rounds with your customer support and am on hold for a third.
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Laughing Armadillo
(@ez_jokka) reported
@virginmedia I don't have a virgin phone or mobile. So Virgin expect me to pay for a call to fix an issue that multiple people are having and that you refuse to explicitly explain?? Yes?
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Nicola
(@Nicola31996445) reported
@virginmedia I have rebooted hub numerous times. As well as whilst on the phone to your customer service team, including putting pen in back to reset. It says there are outages. How long will these be going on for? This is an absolute ******* joke
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Raman Kumar
(@mandax_xx) reported
. @virginmedia I have also raised ticket where person assumed me calling on customer have resolved and terminated the account. This a very painful and unprofessional behaviour from private like yourself (2 or 3)
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Laughing Armadillo
(@ez_jokka) reported
@virginmedia This keeps happening. We upgraded in November and we keep having these episodes where it just cuts off and no one can explain the issue to us. Can you explain why it keeps happening?
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julie delaire
(@juliestevens2) reported
@virginmedia No I'm am not and I wasn't even asked . I was just told they won't book any one to come out and fix it because of covid
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Zig Ward
(@ZigWard1) reported
@virginmedia is there issues with your phone service?
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Connor Christie
(@consradftw) reported
@virginmedia Thanks. Need to cancel my account as I’m leaving the country and out of this property by 12/05/21
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Matt Dickings
(@MattDickings) reported
from
Peterborough, England
Whatever the issue was with @virginmedia mobile network it's fine now. Did @richardbranson need to borrow 10p for the meter
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Sy
(@5IMON_) reported
Is there anyway of upgrading our second box @virginmedia it us an old, slow TiVo box. If so how much?