Virgin Media Outage Report in Dudley, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Dudley, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Dudley and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 31: Problems at Virgin Media
Virgin Media is having issues since 09:00 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (17%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Dudley, England
The most recent Virgin Media outage reports came from the following cities: Birmingham, Redditch, Oldbury, Smethwick, Bilston, Sutton Coldfield, Wednesbury, Halesowen, Solihull, Walsall, West Bromwich, Wolverhampton, Brierley Hill, Willenhall and Dudley.
| City | Problem Type | Report Time |
|---|---|---|
 Birmingham |
Internet | |
| Redditch |
TV | |
| Birmingham |
Internet | |
| Oldbury |
Internet | |
| Birmingham |
Internet | |
| Smethwick |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Dudley, England
Latest outage, problems and issue reports in Dudley and nearby locations:
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adi
(@adiDev0) reported
from
West Bromwich, England
@virginmedia Just to update, the engineer has never come
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Jord
(@J8rde) reported
from
Dudley, England
@Ofcom how do I lodge a complaint against @virginmedia they're making it almost impossible to cancel with them, I'm out of contract but where do I stand on just cancelling my DD payment ?
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Richard hartill
(@Kingsprink) reported
from
Dudley, England
@virginmedia good evening, after spending the last two night trying to call and being cut off now twice at the 1 hour 45 mins point. How on earth do I cancel my premier sports 🤬🤬🤬🤬
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sharon Elizabeth Noa
(@SharonNaokes) reported
from
Wythall, England
@virginmedia My main issue is that I need to speak to someone!! How do I do that? The line is constantly busy and won’t even put me on hold, the website says I need to speak to someone to deal with my requests! Can you see my problem? It’s appalling.I’m paying for a service I’m not receiving
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Leyton Jordan
(@Leyjay17) reported
from
Birmingham, England
@virginmedia two hours on the phone ..... no wifi ?!?! told to call back in February for the correct booster that we should have already received !?! Absolutely awful and disgusting customer service !!
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Mercedes Hodson 👩🏼
(@mercede72928186) reported
from
Wednesfield, England
@virginmedia Saying no issue but clearly there is
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Everso
(@alextom15) reported
from
Solihull, England
@virginmedia is the internet down in B92 of Solihull
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Griff
(@GriffPlays) reported
from
Birmingham, England
@DonnyCartel @virginmedia You've just gotta keep dialling bro. But move away, 100%. Their customer service is dogshit and their broadband just keeps getting worse and worse 💀
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Jord
(@J8rde) reported
from
Dudley, England
Hi @virginmedia still trying to cancel, nearly 4 days in now. No answer at 150 been In a 'live chat' since 930am nothing doing there. I wish to cancel, now. Failing that my direct debits will be stopped as of tomorrow.
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Jord
(@J8rde) reported
from
Dudley, England
@virginmedia I've been on for nearly 9 hours trying to complain or cancel. Nobody answers the phone. I got put through to retention at 1030 am still no reply on chat and its now disconnected me. I'm cancelling my direct debit.
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Emily 🥰
(@starlight84em) reported
from
Kidderminster, England
@virginmedia All TV & Broadband down, can we get an update on when it’s getting fixed? #VirginMedia #Blackout
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Mark Baldwin
(@mark_xc) reported
from
Solihull, England
@virginmedia why are you not supporting key workers through these challenging times? Both my wife & I are key workers supporting the NHS & the food industry from home yet you fail to fix our Broadband issues for 3 wks. We can’t work. You just fob us off @piersmorgan @BorisJohnson
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RosieGee
(@pixiero79) reported
from
Solihull, England
@virginmedia Trying to work from home with an internet connection regularly dropping out is a nightmare. This is an ongoing problem yet no service fault in my area. I am paying for a service I am not consistently receiving. Been a customer for many years but thinking of moving...
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Samantha
(@Sammykins9486) reported
from
Birmingham, England
@virginmedia I suddenly can’t get through to the contact number 0345 454 1111 - why? I rang this multiple times last week but now it is not even ringing. I need to speak about a technical issue which is still not resolved
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Ben Franklin.
(@benavfcfranklin) reported
from
Dudley, England
@virginmedia There is no issue that I can see. I’ve checked each time it has happened.
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sharon Elizabeth Noa
(@SharonNaokes) reported
from
Wythall, England
@virginmedia why send me letters with no contact details on for me to get back to you, put my bill up, yet fail to provide the service I’m paying for! I’ve been trying for 3 weeks to contact you to talk about this! Shall I cancel my contract..yes as soon as I can get through 😤
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Jord
(@J8rde) reported
from
Dudley, England
@virginmedia I wish to cancel my broadband can you have an agent contact me please, I've tried 150 and cant get through and I've tried online chat and keep getting disconnected before an agent responds . thank you.
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Liane Denton
(@Crazikat2002) reported
from
Birmingham, England
@virginmedia WiFi is down again and even my broadband won’t connect. Seriously Virgin sort this out it is causing me serious issues with my work 😭
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Jord
(@J8rde) reported
from
Dudley, England
@shaady_eymech @virginmedia It would be easier to find Madeline McCann than cancel with virgin.
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Mark Baldwin
(@mark_xc) reported
from
Solihull, England
@virginmedia why are not supporting key workers through these challenging times? Both my wife and I are key workers supporting the NHS & the food industry from home yet you fail to fix our Broadband issues for 3 weeks. We can’t work. @piersmorgan @BorisJohnson
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Simon Powell not Cowell
(@syepowell) reported
@virginmedia You are an absolute disgrace! I am a new customer & cannot get hold of anyone to get an installation date! Please can I raise a complaint and speak to an area manger account communications company that does not communicate no response #disgrace #customerservice
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Paul
(@larryleek70) reported
@virginmedia @BlackmoreLottie #virginmediaprisoner can’t get through by phone, no teapot to text or online chat. Just want to cancel
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Tracy Speechley
(@Speecho) reported
@BBCWatchdog @virginmedia @MartinSLewis Virgin Media, you make it impossible to leave you even though I am out of contract. I’ve been on the phone for 1.5 hours trying to cancel my service. You just pass me from one team to another. Surely this is a barrier to exit?
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KSJ¦KSY◾BLM
(@MarvelXrore) reported
@virginmedia virgin broadband down again. This is like the sixth running month, I wonder if I'll finally get the partial refund your website always talking about. Funny that I've never received a discount on my bill every time my area has problems. **** company
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Heathcliff O'Malley
(@heathcliffom) reported
@virginmedia customer service, simply awful
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nia cottz
(@NiaCotts) reported
@virginmedia why does your wifi never work
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Nick Harding
(@nteharding) reported
@virginmedia Your engineer is booked for today between 1-6pm to install TV, yet no one is here. I don't mind if they can't make it, but any chance you can help me reschedule? Trying to call and get through is literally impossible.
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.
(@romroc1) reported
@virginmedia My wife is meant to be teaching children and she can do her job because of your broken promises and lies
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E17 BUC
(@E17Buc) reported
Doesn’t seem like @virginmedia even care I have bad connection, they don’t even reply anybody have a good WiFi provider for RG10 with good speeds?
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.
(@romroc1) reported
@virginmedia I wish we never left SkY they wipe the floor with you and your terrible call centres