Virgin Media Outage Report in Dudley, England
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The latest reports from users having issues in Dudley come from postal codes DY3 and DY2.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Dudley, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Dudley and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (41%)
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TV (35%)
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Wi-fi (11%)
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Total Blackout (9%)
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E-mail (3%)
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Phone (1%)
Live Outage Map Near Dudley, England
The most recent Virgin Media outage reports came from the following cities: Redditch, West Bromwich, Birmingham, Dudley, Oldbury, Walsall, Sutton Coldfield, Kidderminster, Wolverhampton, Brierley Hill, Stourbridge, Halesowen and Bilston.
| City | Problem Type | Report Time |
|---|---|---|
 Redditch |
Internet | |
| West Bromwich |
Phone | |
| Birmingham |
Total Blackout | |
| Birmingham |
Internet | |
| Dudley |
Internet | |
| Birmingham |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Dudley, England
Latest outage, problems and issue reports in Dudley and nearby locations:
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Phillip | The Web Engineer 👨🏻💻 🌋
(@TheWebEngr) reported
from
Birmingham, England
@virginmedia my wife is on the 4th phone call to you guys and is in tears beacuse she is stressed out by one of your operators who she cannot understand and has made her incredibly upset. My wife has major health issues and you are not helping at all.
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Chris Roberts
(@djchrisr) reported
from
Dudley, England
@virginmedia not long after that because I immediately received a high bill but was told it takes 30 days to set up, so I accepted that. I've messaged & emailed about all this before & gave up because of poor or non-response. It's frustrating. I'm very busy and don't have time to keep chasing
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mo4g
(@mo4g_777) reported
from
Birmingham, England
@virginmedia maybe if virgin didn’t spend shedloads of money on crap adverts and looked after your customers better it would mean something
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Tony T
(@apt1955) reported
from
Wythall, England
@virginmedia is a case of complete incompetence by your engineers. Complaint reference is COM103375838. Have had no contact. What you can do is find out why a manager authorised a live cable being cut and get the engineers back to reinstate my service.
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Paula Senior
(@paulasenior44) reported
from
Birmingham, England
@virginmedia And to add to that 7 calls to your customer service and we going round in circles. Appalling customer service
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Evan Davis
(@EvanD) reported
from
Birmingham, England
@virginmedia HD is almost as good, but sport in SD is just horrible to watch
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Paula Senior
(@paulasenior44) reported
from
Birmingham, England
@virginmedia I’ve had 2 issues in last 2 weeks in Europe and away again tomorrow. You tell me all working yet it doesn’t. We reset everything and you had to escalate issue. Within 24 hours it started to work in Greece. No service in guernsey which means it’s not going to work tomrorow Spain
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David Ward
(@ADaveWard) reported
from
Wolverhampton, England
@virginmedia My home WIFI is always quicker than when on mobile data. My wife’s @VodafoneUK network always receives first and quicker than your network.
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Paula Senior
(@paulasenior44) reported
from
Birmingham, England
@ClaireBoyles @virginmedia I’m having a nightmare with customer service. No one listens or takes accountability!
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Adam
(@baggies_i) reported
from
Birmingham, England
@virginmedia It's not some 😂🙈 it's everyone mate noticed my Google pixel just went to H+ from 4G so appears you've switched everyone to 3G while fixing the issue. #virginmobile
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Phillip | The Web Engineer 👨🏻💻 🌋
(@TheWebEngr) reported
from
Birmingham, England
@virginmedia I think my wife would like someone high up to call her. As she is inconsolable at the moment. She has been passed from pillar to post on the phone for the past 90 mins and is still on the phone. My wife has some major health issues and no one seems to want to help.
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Roggy
(@RuthOlive1968) reported
from
Solihull, England
@virginmedia Mine down today and it's a crucial time for my children's uni work with dead lines . Not a happy customer.
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David Ward
(@ADaveWard) reported
from
Wolverhampton, England
@virginmedia SMS sent. If you think a replacement SIM will solve the issue then yes please do send one. Thank you
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Paula Senior
(@paulasenior44) reported
from
Birmingham, England
@virginmedia Please can you call me. I am ready to cancel if this is not resolved today. Your service does not meet even the minimum standard required.
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Chris Roberts
(@djchrisr) reported
from
Dudley, England
@virginmedia I called the mobile team at the start of the year to put a £5 cap on my mobile contract which my daughter uses but have now received a bill for £29 and discovered the cap was never put on. CS on the phone insisted I've never called about this but I know for a fact I did....
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David Ward
(@ADaveWard) reported
from
Wolverhampton, England
@virginmedia Checked with the team. New SIM won’t help with Push Notifications.
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Caroline James
(@kittykaz13) reported
from
Birmingham, England
@virginmedia No known issues, there was on 28/04, same thing signal cutting out, supposedly fixed 29/04, but since then there were brief signal losses a couple times a day every day, another known issue raised 06/05 fixed the same day, yesterday had no problems, but today issue is worse
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Gaynor Chapman
(@ChapmanGaynor) reported
from
West Bromwich, England
@virginmedia how long is this network going to be down. I can’t make calls on my mobile and I have no internet connection and haven’t had any since about 1pm , not happy
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Paula Senior
(@paulasenior44) reported
from
Birmingham, England
@virginmedia I am away in Europe again from tomorrow and need a service that works. I have been on hold for 30mins several calls and your assistant cut me off despite a promise at the start of the call that they will ring straight back should the call end. I’m still waiting 2.5hr later!!
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Jamie
(@JWilliams_94) reported
from
Birmingham, England
@virginmedia Nothing about Wi-Fi on the service page but by looking at the other 1000s of tweets from people with the same exact issue I’m clearly not going to get a solution anytime soon
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Tim
(@TJShalimar) reported
@virginmedia Can you send us the location of the broken fibre, my daughter is keen to assist with her prit stick and sellotape..
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GarfieldLeChat
(@GarfieldLeChat) reported
@virginmedia so it was 10 then 2 now 4. Admit it your company@cannot afford its bills. Again no fibre break takes 48 hours to fix. None.
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CalamariBarlow
(@BarlowCalamari) reported
@virginmedia @SpartanChrisUK Could you advise when the issues in Thanet will be fixed. The times keep changing and seems no nearer to being repaired?!
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Vijay Bhatia
(@VJrBhatia) reported
@virginmedia is the ntlworld mail server down? I cannot access my email account!
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DŔâĠőŇ™
(@DRAG0Ntm) reported
@virginmedia Internet and TV down for almost 48hrs now great When will it be fixed as you keep changing the time in CT7
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Lemonhunny (Lesley) 💉💉💉💙💙
(@Lemonhunny) reported
@LincolnMoby1 @virginmedia I'm trying to cancel my contract - and I really don't want to talk to the retention team. Copy and pasted scripts sent back when I email the cancelcontract team. @virginmedia are the absolute pits
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Röss Aylett
(@R_Aylett) reported
@virginmedia @LewisDorsett Any chance you could actually give an accurate estimation as to when service will be back up, instead of just moving completion time by 2 hours every time. You lot are a joke @virginmedia
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Tony McGoldrick
(@TonyGoldrick) reported
Shocking service from @virginmedia as they have disconnected a housebound 85 year old in error meaning she has no alert service. Hope no emergency until it’s fixed
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piffers
(@JamesPyfrom) reported
@virginmedia I have. It was supposed to be fixed by 2pm after saying it was going to be fixed at 10am. Just an update would be good. Assuming there is a very big problem the day before Christmas so not expecting it to be fixed in time.
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Thomas Sturgess
(@ThomasSturgess3) reported
@virginmedia Now says 4pm. Not your fault I appreciate that, but the complete lack of any acknowledgement on your part for over 24 hours and the constant "fixed in 2 hours"... If its going to take 3 days tell us. Don't keep moving the fix time 2 hours ahead. People work from home.