Virgin Media Outage Report in Dudley, England
Why is my Virgin Media service not working?
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Dudley come from postal codes DY1 and DY2 .
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
Problems in the last 24 hours in Dudley, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Dudley, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
April 7: Problems at Virgin Media
Virgin Media is having issues since 01:40 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
- Internet (56%)
- Wi-fi (21%)
- Total Blackout (10%)
- TV (8%)
- E-mail (4%)
- Phone (2%)
Live Outage Map Near Dudley, England
The most recent Virgin Media outage reports came from the following cities: Birmingham, Wolverhampton, Oldbury, Walsall, West Bromwich, Dudley, Wednesbury, Bilston, Smethwick, Willenhall, Rowley Regis, Halesowen, Stourbridge, Sutton Coldfield, and Brierley Hill.
| City | Problem Type | Report Time |
|---|---|---|
 Birmingham
|
Internet | 16 hours ago |
|
Birmingham
|
Internet | 16 hours ago |
|
Wolverhampton
|
Wi-fi | 17 hours ago |
|
Birmingham
|
Wi-fi | 18 hours ago |
|
Birmingham
|
Internet | 1 day ago |
|
Oldbury
|
Internet | 1 day ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Dudley, England
Latest outage, problems and issue reports in Dudley and nearby locations:
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Sarah James (@gmb_sarahjames) reported from West Bromwich, England@virginmedia major loss of service 2 days now on broadband and tv, can anyone explain why please. Happy to send details via DM
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Evan Davis (@EvanD) reported from Birmingham, England@virginmedia It’s only been in the past few weeks that it’s gotten so bad. I was getting updates 2 weeks ago from @EE saying they were doing work in my area, but have heard nothing since. Shame you don’t have wi-fi calling
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🐺Wolfish (@unit_1974) reported from Birmingham, England@Matey30 @virginmedia Nothing less than I’ve come to expect from them. Service has been so bad which is why we’ve left their tv service. Had to keep the broadband for now due to limitations of other local providers. Now watching freeview…
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Sasha Swapp (@2108blondie) reported from Birmingham, England@virginmedia Used to work for the company know all about rebooting after a fix. Just done *** and TiVo box again whilst still waiting for someone to answer the phone and it still doesn’t work. Absolutely shocking
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Jack Turley (@mastergamelad) reported from Dudley, England@virginmedia You're call centers are terrible. Just got hung up on. having miss calls and rmails about "money i owe" which i do not. get back to me asap.
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baggy (@_baggyaaron) reported from Birmingham, England@virginmedia fuming. Just been in his for half hour for someone to end the call as soon as they pick up. Awful service
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Evan Davis (@EvanD) reported from Birmingham, England@virginmedia I’ll try texting. I only have 1 bar of signal
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Sharon Baker (@DixeyBaker) reported from Birmingham, England@virginmedia Broken again this morning after being ok eventually yesterday - managed to get through on the phones as it's still early - they are now checking and its been escalated and an engineer booked for Monday - progress of sorts!
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Mat 🏳️🌈 (@EgglestonMathew) reported from Birmingham, England@virginmedia It’s been an issue since we had it installed . Had 3 engineers visit. Never works at full speed
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Ash Corbett-Collins (@corbettcollins) reported from Birmingham, England@gaz112 @virginmedia That'll be the same @virginmedia that sends passwords out by post, complete with other sign in information. They're pretty much a joke at this point.
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Leanne (@hiltonleanne79) reported from Birmingham, England@virginmedia I’m sure you’re really sorry...sorted now without any help from yourselves. I do hope your CEO is aware of how shockingly abysmal your customer service is and I speak from experience.
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🐺Wolfish (@unit_1974) reported from Birmingham, England@BankerJase @virginmedia I’ve yet to deal with a Virgin Media team that provide decent customer service. Which is why I’ve given up on TV/Telephone. Broadband will only last if they maintain a service.
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Leanne (@hiltonleanne79) reported from Birmingham, EnglandDoes anybody actually work at @virginmedia Customer Services! Have been on hold for over 20 mins on phone and is the second time I’ve had to call, no response on messaging either! Can anyone from @virginmedia assist before I raise this further with CEO @TomMockridgeVM
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Sharon Baker (@DixeyBaker) reported from Birmingham, England@virginmedia I appreciate your reply and I've done everything - its says no issues in the area but it said that yesterday and there was - I've had wrong service text come thru and all sorts- it's just not good enough
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Gary Webber (@gjw1603) reported from Birmingham, England@virginmedia Price rises, overseas call centers, the time spent on the phone listening to the nausiating voice. Suggest you look at social media and learn about your shocking reputation and customer service. Im out !!
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🐺Wolfish (@unit_1974) reported from Birmingham, England@virginmedia Bit pointless now. As are you customer service team whenever I call, which is half the reason we cancelled! 😠
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Matt Smith (@MattyladKRO) reported from Birmingham, England@virginmedia If they ring again I will cancel
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Justin Osborne (@O5BORNE) reported from Dudley, England@virginmedia Yes,rebooted hub plenty of times. Lights flashing randomly. Registered for text service for service issues and just received one saying useage outing registered and est repair time now 26/09/19.another 2 days of problems. This affects my work at home. Need to cancel and go to Sky
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Carl Ford 🐝 🏎⚽️🥊 (@TheCarlFord) reported from Kinvere, EnglandI can’t call you because @ThreeUKSupport are providing a crap service and have been for 3 weeks because of a bit of rain! Time to have a chat with @virginmedia @O2 @VodafoneUK I think, neither #Sky not #Three value customers. @Three_Is_Broken
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Nas Mahmud (@M5Mahmud) reported from Birmingham, England@SkyUK Just like to say compared to @virginmedia and @bt_uk your customer service is absolutely SHITE!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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L P (@Lynnieshell) reported@virginmedia absolutely awful customer experience trying to discuss my termination of contract. Why do you make it so difficult for people to speak to you 🤬
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Atif Hamid (@AtifHamid8) reported@virginmedia you guys have had me on hold for 57min and dropped my call twice when the technical fault was to complicated to resolve. I must spend more money on a new pair of socks than you do on customer service. Take me back Sky I’m sorry!!
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Anthony Johnson (@Tonyhornet65) reported@virginmedia 2/2 Instead I’ve wasted about 3 hours of my time but I doubt Virgin give a toss about that. Absolutely rubbish service.😤😤😤
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Dave (@DaveHorlock) reported@virginmedia hi virgin media why does your customer service take so long to get through only to have someone hang up on you?
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Tim (@tim_tom__) reported@virginmedia Hi John, I’m trying to dispute a cancellation fee, due to having been given incorrect information on taking out the contract - but it seems there’s no means of dispute resolution, or any escalation process for complaints?
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Gareth (@Gareth_321) reported@virginmedia .... after making this payment she was contacted again to be told you wanted more money still. She refused this time and you threatened her with bailiffs. Each time she speaks to you she's given a different story, amount to pay etc. You need to sort your service out
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Matt Morris (@ced221d67d22444) reported@virginmedia Just publicising the unwarranted £40 Virgin Media bill increase you've applied to my account, which I can't get hold of anyone to speak about, having tried for over 4 hours today. No option but to cancel. You are truly awful. @MoneyTelegraph
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Stuart Walker (@WalkerSah) reported@virginmedia My landline isn't working (E17 6AE area). Is there a fault with your service?
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Flip (@flip_76) reported@virginmedia Hi again, after waiting for ages yesterday then going to the WhatsApp chat, hearing a message this morning asking if I still need help, yes or no, replied yes to be told they could not find anything for that.. no joy getting an answer on the phone either.
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Dr Emma S Chambers (@Emma_S_Chambers) reported@virginmedia we have a known issue in our area with the TV - no sound- its been going on since yesterday and you say you won't fix it until the 17th. Considering how much we pay a month, I think we should have a refund on this month's TV.