Virgin Media

Virgin Media Outage Report in Dudley, England

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The latest reports from users having issues in Dudley come from postal codes DY2.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Dudley, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Dudley and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Dudley, England 03/11/2026 19:50

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (57%)

    Internet (57%)

  2. Wi-fi (21%)

    Wi-fi (21%)

  3. Total Blackout (10%)

    Total Blackout (10%)

  4. TV (7%)

    TV (7%)

  5. E-mail (3%)

    E-mail (3%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Dudley, England

The most recent Virgin Media outage reports came from the following cities: Birmingham, Smethwick, Oldbury, Wolverhampton, West Bromwich, Redditch, Walsall, Willenhall, Solihull, Rowley Regis, Halesowen, Stourbridge, Sutton Coldfield, Dudley and Brierley Hill.

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City Problem Type Report Time
United KingdomBirmingham Internet
United KingdomBirmingham TV
United KingdomSmethwick Internet
United KingdomBirmingham Wi-fi
United KingdomBirmingham Internet
United KingdomBirmingham Wi-fi

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Dudley, England

Latest outage, problems and issue reports in Dudley and nearby locations:

  • CraigBrownGolf Craig Brown (@CraigBrownGolf) reported from Dudley, England

    @virginmedia such bad service from day one, nothing but problems and frustrations, an active complaint now been running for all of 2021 and so far I’ve received no contact, I have called in at least 6 times each time I get promised it will be sorted but still waiting? Shocking!!

  • brumadam Adam (@brumadam) reported from Birmingham, England

    @virginmedia hi, since we’ve upgraded to 1gb and hub 4 we’ve had problems connecting @Tesla M3 to WiFi. Advised the Plume mesh might fix it and we can receive FOC but been out of stock all year it seems. Any idea when they might be back in stock to try and fix our issues please?

  • jaward916 Jonathan Ward (@jaward916) reported from West Bromwich, England

    @virginmedia Morning! So I checked the app for status and was fine, but on the website it said known issue all services. So I subscribed to the SMS alerts and it was "back" at 22:03. Hopefully it stays that way!

  • travellingcoral Coral Musgrave 🇪🇺🇬🇧🇳🇴 (@travellingcoral) reported from West Bromwich, England

    @ThatLyndsey @priddy @virginmedia We sent it as advised as a tracked delivery with proof of postage. That's why it's £11. And they're charging £10 admin fee to disconnect our phone line. Absolutely shambolic service. #utilitywarehouse

  • tahmehtay Tahmehtay (@tahmehtay) reported from Birmingham, England

    @virginmedia is trying to charge me an exit fee of £240 because I am changing address. I would continue with their service, except THEY don't supply the new address. How is this OK? How is such a large company getting away with such a brazen scam. Wow!

  • darrendunbar70 Darren Dunbar (@darrendunbar70) reported from Birmingham, England

    @coopersalty I strongly suggest you invest in Sky or Virgin media then. Having an old TV with only 5 channels is the problem here!!

  • Lacie_Adams1 Lacie_Adams (@Lacie_Adams1) reported from West Bromwich, England

    Well done @virginmedia screwed up again.. even on an online chat when it is written down infront of you you end up removing elements of my package I have specifically asked you to keep on 😡 it would be nice to have one good experience with you. How do I log a complaint?

  • tahmehtay Tahmehtay (@tahmehtay) reported from Birmingham, England

    @virginmedia seems to supply only just above half of the country, but if you change address to an area they don't supply YOU have to pay £240 exit fee. Do not use them if you can't see into the future and know for sure that you will never move. Insane!

  • tahmehtay Tahmehtay (@tahmehtay) reported from Birmingham, England

    In addition to the cost of a new home that I have to furnish fully top to bottom, @virginmedia is trying to charge me £240 exit fee when THEY don't supply the new address. This is seriously getting me down. I can't even afford necessities.

  • Markycot Mark Cottrill (@Markycot) reported from Solihull, England

    @virginmedia for the second day out of the last 60 hours we have no Internet or TV in the B92 area!! You do know the rules are still to work from home if you can don’t you? Atrocious service and reliability!!

  • RoyKyffin Roy Kyffin (@RoyKyffin) reported from Birmingham, England

    @virginmedia Hi web page not working when IMEI put in and confirm button selected. Nothing happens.

  • king_body_art King Of Ink Land ® (@king_body_art) reported from Birmingham, England

    @shannonkeatingx @virginmedia Guessing you tweeted them after there closing hours. Ring them up make an official complaint this is an error that many fall short off. Plus you have the option of switching. @richardbranson name dragged through mud with these telecoms business

  • RoyKyffin Roy Kyffin (@RoyKyffin) reported from Birmingham, England

    @virginmedia Hi, why does my 4g signal drop to H when I have or use voice call? Never used to happen when you were tied in with EE. Internet settings are correct. Thanks

  • Markycot Mark Cottrill (@Markycot) reported from Solihull, England

    @virginmedia Internet and TV down yet again and this after a debacle of a mis sold “extra” remote control this weekend, absolute disaster and terrible customer service!

  • blaster1966 blaster66 (@blaster1966) reported from West Bromwich, England

    @virginmedia All OK now but didn't have any service for 12 hours

  • davidiharris David Ian Harris (@davidiharris) reported from Birmingham, England

    @virginmedia who can I speak to about your shambolic customer service!!!??? 💩

  • jenstait Jens Tait. (@jenstait) reported from Wolverhampton, England

    So yet again another WiFi problem with @virginmedia in #wolverhampton and expected connection fix at 1:03am. Right... so how am I going to work now ?! 😡

  • jaward916 Jonathan Ward (@jaward916) reported from West Bromwich, England

    @virginmedia Yup, seems your systems have issues so the poor chap's calling me back later!

  • JWRogers82 James Rogers (@JWRogers82) reported from Perton, England

    @virginmedia by sport one channel not working I’ve rebooted the box and still not getting any signal but all the other by channels are working what’s going on 🤬🤬

  • RoyKyffin Roy Kyffin (@RoyKyffin) reported from Birmingham, England

    @virginmedia Nokia 2.3 isn't on the drop-down box

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • Rikki_Sixx Rik Kendell (@Rikki_Sixx) reported

    @virginmedia Hi, all the recordings on my TV box are glitchy these days. If I rewind, the glitches happen the same way at the same point. I'm told this could be a harddrive issue. Is there anything I can do about this or will I need a new box?

  • IanChakra40 Ian Chakravorty (@IanChakra40) reported

    @virginmedia Got an error message only once CS3999… rebooted…restarted… box turns on but can’t change channels using remote or use apps. No issues on service status.

  • WestW00D1 Samuel (@WestW00D1) reported

    @_weareallmad @virginmedia Getting issues too with the broadband, connection keeps dropping off and on throughout the day.

  • naughtsandcross Kelly Cross (@naughtsandcross) reported

    @virginmedia This morning. The auto compensation team "denied liability" and the customer service team would only offer a pro rata day rate. Just not good enough.

  • francisuk1989 Francis (@francisuk1989) reported

    @virginmedia are you aware of any outages on WiFi Calling or 4G calling on iPhone 8 on Virgin Mobile? It seems like is not working since Wednesday or Thursday. Not sure if anyone else is having issue?

  • welshwa81518941 @welshwarrior (@welshwa81518941) reported

    @virginmedia Now i've been patient, pleasant & reasonable with @Virgin. But U've repeatedly given me the run around & taken the💧 Last straw4me was an impolite & absent Manager & trouble i went thru 2get by my phone4 7.30pm + plans i had2 change, involving caring duties. Normal protocol4U?

  • rcrismale Richard Crismale (@rcrismale) reported

    @virginmedia when are you going to provide a service that works this week. You showed service that was down a few days ago and supposedly fixed. I haven’t had a reliable speed to do anything since then. Instead of 350mb, I’m luck if I get 350kb.

  • axvv_xx a.xv (@axvv_xx) reported

    @virginmedia Hi I want to cancel my contract. It’s on the review process but i no longer want it

  • 6Viperz ❄️ (@6Viperz) reported

    Virgin media down?

  • S_t_e_v_e_P_ Steve (@S_t_e_v_e_P_) reported

    @virginmedia I hope you are joking! Why would I use an open forum to get help for this matter? Surely your “customer service representatives” are better placed to fix a problem which Virgin Media has caused than your users? This is a farce!