Virgin Media Outage Report in Dudley, England
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The latest reports from users having issues in Dudley come from postal codes DY2.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Dudley, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Dudley and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (59%)
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Wi-fi (18%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Dudley, England
The most recent Virgin Media outage reports came from the following cities: Oldbury, Birmingham, Wolverhampton, Wednesbury, Walsall, Dudley, Cradley Heath, West Bromwich, Brierley Hill, Solihull, Redditch, Rowley Regis, Sutton Coldfield, Smethwick and Bilston.
| City | Problem Type | Report Time |
|---|---|---|
 Oldbury |
Internet | |
| Birmingham |
Wi-fi | |
| Wolverhampton |
TV | |
| Wolverhampton |
Phone | |
| Wolverhampton |
Total Blackout | |
| Birmingham |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Dudley, England
Latest outage, problems and issue reports in Dudley and nearby locations:
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Rob Chipman
(@robchippyman) reported
from
Birmingham, England
@Tilton247 @virginmedia I had the same for 2 years. Constantly disconnecting on a daily basis . Changed the Hub and it worked straight away. No issues since. Good luck getting a new hub off them though.
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Ronnie Harris
(@redron1975) reported
from
Walsall Wood, England
@virginmedia guess what ********* your system is down again. Useless pricks.
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Evan Davis
(@EvanD) reported
from
Birmingham, England
@virginmedia Yes I’ve done that. My connection drops out for a minute or so every 30-60 mins. Hard to replicate. My account has notes regarding the reason why the credit was given last time. Ideally I don’t want to wait so long for the same issue to be fixed.
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dean condliffe 🏴
(@DeanCondliffe) reported
from
Birmingham, England
The day ends with a Y 🤝 Virgin media not working again
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Stephen Bennett
(@Stephen12857059) reported
from
Birmingham, England
@virginmedia Nobody has called me and the WhatsApp chat is very frustrating and not dealing with the issue. This is very simple, I was sent contract paperwork with an agreed monthly fee of £86.75. Why have I paid two months of excessively higher payments. I should have left VM
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Tim Hazelwood
(@timhazelwood2) reported
from
Bewdley, England
@virginmedia Hi, following on from the resolution of the issue outlined above. My dad has received a full bill despite being assured by every employee we have spoken to that he wouldn't be charged for the period he was without service (more than two months). Please advise
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Stephen Bennett
(@Stephen12857059) reported
from
Birmingham, England
@virginmedia I called 150 today to speak to a Supervisor regarding my bill. I was told I would receive a call within the hour. NOTHING. I agreed a contract 18/8/22 and the last two payments have been £65 & £75 more than agreed. This is shocking customer care and service.
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LynneMUFC#22#44
(@LynneMasters) reported
from
Birmingham, England
@virginmedia why is the Sky Sports red button not working
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Stephen Bennett
(@Stephen12857059) reported
from
Birmingham, England
@virginmedia Nobody has called me and the WhatsApp chat is very frustrating and not dealing with the issue. This is very simple, I was sent contract paperwork with an agreed monthly fee of £86.75. Why have I paid two months of excessively higher payments. I should have left VM
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TheBosz
(@kolapoagunbiade) reported
from
Birmingham, England
@virginmedia Unfortunately, you dont have a ticketing system or cobtact email to track issues, rather a phone system that requires you to wait forever to get through to an agent. A/c number: 095063606. I was charged x2.5 of what i was tp pay.
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Bonna
(@Phil_Bonna) reported
from
Birmingham, England
@Angela_Griffin @virginmedia I have the fibre optic broadband for £23.95 month and the customer service is great
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Stuart McCullagh
(@stumccullagh) reported
from
Solihull, England
The problem in my area B37 has been happening for over a week can’t watch any TV now @virginmedia over £100 a month!! Plus I’ve been waiting 2 years for an internet booster
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Brian Cape
(@BrianMCape) reported
from
West Bromwich, England
@virginmedia Just to let you know, I've taken the time to write out another complaint via the link. I've submitted and it says 'nothing to see here'. The link says response within 7 days, and the submission says 28 days, and then my portal says I haven't raised a complaint. ANOTHER FAIL
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Evan Davis
(@EvanD) reported
from
Solihull, England
@virginmedia Just called your offshore call centre regarding my internet connection. I’m having the same issues as I had when I got a £154 credit from you. /1
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jen
(@jenkin99) reported
from
Birmingham, England
@virginmedia We had issuse with our service, and was told we would need new cables. We the new cables installed. They left cabels hanging in the garden which has since been removed. Our grass is ruined (I have photos) it looks like next doors cable are also under or grass????
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Brian Cape
(@BrianMCape) reported
from
Birmingham, England
@virginmedia Another fail. I've reached out in exasperation since my chase-ups of 14th, 19th and today have been ignored. As have my 5 messages to your local rep who promised to be on hand. If you can't be bothered to help me, I'll just escalate via another route @richardbranson
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Evan Davis
(@EvanD) reported
from
Solihull, England
@virginmedia 2/ Despite that issue being due to a junction connection in the cabinet in the street, the op seems to refuse to look at that and just wants to reboot my router. Also claims it is due to my use of Modem Mode. Is there anyone in the UK I can contact regarding this?
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Hamps
(@F1Dweeb) reported
from
Redditch, England
Broadband not working folks and your site keeps crashing on 4g @virginmedia
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Stuart McCullagh
(@stumccullagh) reported
from
Solihull, England
All TV boxes playing up , had issues for a couple of days now can’t get through on phones is there any issues in B37 area ? @virginmedia also I’ve been waiting nearly 2 years for my wifi booster
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jordy
(@jordyanslow1) reported
from
Dudley, England
@virginmedia any chance of an update regarding the outage in my local area regarding internet connection? It’s been down 2 days straight!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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The Red Geranium
(@sim2560) reported
Hello .@virginmedia … Is no one available to take a call to book an engineer? Been cut off the automated service and online chat useless. Been holding for 45 minutes now. NOT GOOD ENOUGH. Intermittent connection not helping anything and needs sorting!!!
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Katie Louise Jones
(@KatieeeLJonesss) reported
@virginmedia We have now been told that this was never possible and we can't do a change of ownership without paying an exit fee of over £100. I want to keep the Internet and be a VM customer. But the company is not making it easy. I have been repeatedly lied to about what our options were
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darryl pitt
(@DazPitt89) reported
@virginmedia I’ve raised issues with your service now 30 times my broadband is constantly lagging I’m being told it’s over-usage in the area but I work nights and it’s at its worst between 1 and 5am and every 20 seconds it lags for like 3 seconds it’s not over-usage at that time
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www.amarmajid.com
(@amarmajidphotos) reported
@virginmedia I have the Virgin 360 TV trial and received the remote control. Do you have a dedicated team who deals with inquiries or support for trail services or with this service in particular?
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Ben Upton
(@BenUpton91) reported
@virginmedia I also spoke to two people on the phone yesterday as well as one online and no one was able to help me about the order
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Jeanniebabe 💙
(@g01dy) reported
@virginmedia No network and no resolution date. That's what's happening. We're not able to make and receive calls, texts. Your engineer was very nonchalant about four masts being down. #O2 #badservice
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Darragh Fitzgerald
(@darafitz90) reported
Virgin media had poor #Ronaldo dead and buried all night!!! Viva #lingard #MUNVIL
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Katie Louise Jones
(@KatieeeLJonesss) reported
@virginmedia I was told it was my fault, I explained its what we were told when taking out the contract. I have done everything your team members told me to do and assured it would be fine and I am now being penalised and called a liar. Everytime someone said they could help the phone hung up
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Soul
(@LewdSoul2) reported
@LiviaKittyGrr I'm not gonna go into a full rant about Virgin Media, just saying that I had to make 4 angry calls to finally get an issue with my connection sorted after upgrading to their 1Gb service >.>
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Rugs
(@Rugbyse) reported
@virginmedia why does VirginTVGO have to go down when Ronaldo scores a last minute winner Incompetent fools