Virgin Media Outage Report in Perton, Staffordshire, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Perton, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Perton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 15: Problems at Virgin Media
Virgin Media is having issues since 01:20 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (7%)
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E-mail (5%)
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Phone (2%)
Live Outage Map Near Perton, Staffordshire, England
The most recent Virgin Media outage reports came from the following cities: Dudley, Wolverhampton, West Bromwich, Rowley Regis, Oldbury, Walsall, Stourbridge, Telford, Brierley Hill, Smethwick, Halesowen and Cradley Heath.
| City | Problem Type | Report Time |
|---|---|---|
 Dudley |
Phone | |
| Wolverhampton |
Internet | |
| West Bromwich |
Wi-fi | |
| Rowley Regis |
Wi-fi | |
| Wolverhampton |
TV | |
| West Bromwich |
Total Blackout |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Perton, England
Latest outage, problems and issue reports in Perton and nearby locations:
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Stu
(@matchstickman74) reported
from
Wednesfield, England
@virginmedia Yes checked, problem in my area, estimating fix time 4pm
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Liam
(@LB_WFC) reported
from
Willenhall, England
@virginmedia Internet for the past 3 days has been absolutely awful!
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Lee
(@leerusson86) reported
from
West Bromwich, England
@Lindyloo1971 @virginmedia And when u try to call customer services to discuss the rise in bill price Ur on hold for over an hour and still no joy
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G
(@GOROBERT1987) reported
from
Oakengates, England
@virginmedia Its saying everything's fine but we've been having problems where the router keeps connecting and disconnecting for some reason
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Dawnie
(@Dawn08503854) reported
from
Wednesfield, England
@virginmedia my TV has been off since 4pm no picture but sound can get tv guide etc on no problems. done all the usual restart check leads and can't get it back on.
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Mark
(@mraymond68) reported
from
West Bromwich, England
@virginmedia I have spent over 3 hours on the phone to you trying to get my broadband sorted and SIMON decides to cut me off!! Great customer service!! 😡
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Stu
(@matchstickman74) reported
from
Wednesfield, England
Its derby day and virgin media is down in my area f#$k#$g typical. Estimated fix time 4 bloody pm 🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬
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I.Am.Chris.Imms
(@ChrisImms) reported
from
West Bromwich, England
@virginmedia any chance of some customer service? Installation booked for last Friday, engineer didn't show up... twice I've called and been hung up on. Complained via email, no response. Anyone want to tell me what's going on?
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Steve
(@docsjmann) reported
from
Dudley, England
@virginmedia rubbish customer service. How can you email them. When they don’t provide with the internet to email them about their problems.
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Hello Noto
(@Hello_Noto07) reported
from
Oakengates, England
@virginmedia your WiFi boosters are terrible, followed all instructions and still can’t connect even via your app
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DF
(@fantom_dave) reported
from
Dudley, England
@virginmedia shocking service and support this weekend in the Dudley area. Service constantly down and getting fobbed of by call Center staff asking to reset routers saying it will all work? Now no ones picking up in fact you just keep cut people off and no options to complain?
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Steve Arliss
(@SteveA_3) reported
from
Wolverhampton, England
This is the exact reason I use the web chat!! To ensure conversation is saved on screenshots! So far today @virginmedia have been completely useless! Want me to pay for a service I'm not getting and they dont know when I will be able to get again
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Steve Arliss
(@SteveA_3) reported
from
Wolverhampton, England
And @virginmedia want me to pay if I decide instead of the uncertainty i want to cancel it and get someone like @SkyUK or @BT installed that can actually provide the service you pay them for
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James Rogers
(@JWRogers82) reported
from
Perton, England
@virginmedia trying to get in contact with customer service about renewing my account
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Stu Parry
(@Wolvostu) reported
from
Dudley, England
@virginmedia absolutely awful customer service,no internet since Wed,promised by an engineer a new router would be delivered today,rang again this morning given a tracking num for Yodel,rang yodel they know nothing,spoke again to a Virgin assistant,absolutely no empathy even
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Tracey Simkins
(@simkins_tracey) reported
from
Halesowen, England
@virginmedia I am a new customer who was supposed to be installed yesterday, only to be told that they couldn’t do the job. I am now without any TV and broadband unable to work due to this.I am left without any contact & waiting for another he for c/services to answer!! 😡 Help!
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Jennie O
(@cybilrat) reported
from
Wolverhampton, England
In these times where working at home essential @virginmedia one week before anyone can fix my internet which was fine before your maintenance
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Liam
(@LB_WFC) reported
from
Willenhall, England
@virginmedia It does. The internet will randomly cut out then come back on 2/3 minutes later. I’ve factor reset it via the router setting and a manual factory reset with no luck.
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donna marie page
(@donnamariepage) reported
from
Hadley, England
@virginmedia my internet isn’t working since Friday and your technical support keep hanging up on me please can you respond to my query ?
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DF
(@fantom_dave) reported
from
Dudley, England
@virginmedia The broadband has been off two or three times today again and is off at the moment. I’m sick of this now as both myself and the wife work from home. I’m currently looking at cancelling and alternate providers. The service was fine until Wednesday last week when you did an update
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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harry
(@harrydispirit) reported
Every time I fork out for the boxing it doesn't work @virginmedia @btsport sort it out
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RSN | Metalqueersolid @ home
(@MQS_FGC) reported
I genuinely think @virginmedia have some of the worst customer service going, imagine trying to charge someone someone more who’s currently having a total loss of service?
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BeardedChicken
(@beardedchickenZ) reported
@Redelmo89 @virginmedia I have the same issue so hopefully be fixed soon.
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Emma
(@emmagilbert33) reported
@virginmedia anyone else having issues trying to get the fight on after purchasing it??
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Tommy McDaid
(@tommomc86) reported
@virginmedia @Tyson_Fury @DillianWhyte It’s not working
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Horton
(@joshuahorton21) reported
@calgill_ @virginmedia I’ve got the same issue.
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Alex Borwick
(@a_borwick) reported
@virginmedia I have just been hung up on while trying to cancel my account... this service is astounding, now after you have wasted 2 hours of my time this afternoon you need me to call back tomorrow, to fix the problem that has been caused by your systems
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Andrew norton
(@Android1060) reported
@virginmedia @JimDelos02 Can you advise on the current black screen issue? I want to watch the undercards!
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Joshua
(@Joshua50227705) reported
@BTSportBoxing @virginmedia just bought the event and all I can access is a error message, how do I fix this?
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Fliss 🌞
(@ward_fliss) reported
@virginmedia paid for the Tyson fury fight and just have a black screen… seems lots of us do.. please help!