Virgin Media Outage Report in Perton, Staffordshire, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Perton, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Perton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (13%)
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TV (8%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Perton, Staffordshire, England
The most recent Virgin Media outage reports came from the following cities: Oldbury, Wolverhampton, Dudley, Telford, West Bromwich, Walsall, Kingswinford, Brierley Hill, Stourbridge, Halesowen, Bilston, Norton Canes and Smethwick.
| City | Problem Type | Report Time |
|---|---|---|
 Oldbury |
Wi-fi | |
| Wolverhampton |
Internet | |
| Dudley |
TV | |
| Dudley |
Internet | |
| Wolverhampton |
||
| Wolverhampton |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Perton, England
Latest outage, problems and issue reports in Perton and nearby locations:
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lee harris
(@leeharris85) reported
from
Dudley, England
@virginmedia I’ve tried calling got through being on hold for 30 minutes waiting to speak to a manager as I’ve been told I need to pay for something others have free and been cut out again!!!
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Steve Walters
(@SteveWa13630733) reported
from
Wolverhampton, England
@virginmedia Seems to be a problem with your website - have not been able to sign in to My Virgin Media Account or emails all day . Any ideas? Help?
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Andy H
(@AndyTDEJ) reported
from
Dudley, England
I think @virginmedia are attempting to outdo @TUIUK for the worst customer services . I’ve spent 45 mins on hold so far waiting to speak to a human . Doesn’t beat 3 and half hours trying Tui but bless Virgin they’re trying. Just appalling 👍
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Ben Franklin.
(@benavfcfranklin) reported
from
Dudley, England
@LDTomo @virginmedia 3 times I’ve contacted them now & they’ve done **** all about it. Want £100+ to move a router as well the jokers.
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adi
(@adiDev0) reported
from
West Bromwich, England
@virginmedia Just to update, the engineer has never come
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Ben Franklin.
(@benavfcfranklin) reported
from
Dudley, England
@virginmedia my WiFi is running at 3.4 download speed. This is the 3rd time I’ve contacted and done tests and still no fix has been made.
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Mercedes Hodson 👷🏻♂️💁🏼♀️
(@mercede72928186) reported
from
Wednesfield, England
@virginmedia Iv been having issues with my internet connection I believe I need a new box Iv had this box now for some years is there a number I can ring to get this sorted. Thank you.
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adi
(@adiDev0) reported
from
West Bromwich, England
@virginmedia and the broadband has gone down again. Every day around midday. Phone app has problems reaching servers, web service status says my broadband is good. Router flashing or sorts of green lights.
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Dickie B
(@richiebunn) reported
from
West Bromwich, England
The award for the worst ever customer service goes to @virginmedia over an hours wait to get through.
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Ben Franklin.
(@benavfcfranklin) reported
from
Dudley, England
@virginmedia No they asked me to do some checks which I did then never got a response again. This has been going on weeks now.
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Helen Croft
(@NannieHelen) reported
from
West Bromwich, England
@virginmedia It’s the WIFi and what can you do about it? I’ve been a customer for many many years and this issue is causing aggravation. Surely I should expect uninterrupted service all day every day. It’s not cheap either is it??
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Ben Franklin.
(@benavfcfranklin) reported
from
Dudley, England
@virginmedia You can stick that. I suggest you fix the connection I’ve been having for weeks now, I can’t even load anything on my phone in the rook directly below. Before you ask I’ve done all the tests too then never heard back from you.
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Markav🦁
(@MarkavParry) reported
from
Madeley, England
@virginmedia twice I have called you now, trying to cancel my contract. 50 and 90minute phone calls just to be hung up on!! I’m cancelling the direct debit. Just try and charge me and I will be charging you the cost of my phone bill that you wasted my time with!!!
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Judy Lee
(@DorisLee1966) reported
from
Dudley, England
@theMrsH89 @virginmedia l upgraded my internet with Virgin and it’s dreadful. The process still isn’t sorted out lm being charged incorrectly and it won’t be put right until complaints sort it out. I’m still waiting for complaints the service for broadband and the customer is poor and very stressful
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lee harris
(@leeharris85) reported
from
Dudley, England
@virginmedia customer service as good as ever told I’m being put through to another team.... then cut off
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neil fleming
(@ThatNeilFleming) reported
from
Wolverhampton, England
@virginmedia take a look at the replies to your Facebook ads. Virtually every comment the same patchy broadband connection and absolute dog **** customer service
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Ben Franklin.
(@benavfcfranklin) reported
from
Dudley, England
@LDTomo @virginmedia **** that they ain’t having more money off me when their speeds should be much better. It’s never been this bad so there’s an issue somewhere.
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Mercedes Hodson 👷🏻♂️💁🏼♀️
(@mercede72928186) reported
from
Wednesfield, England
@Carol74438555 I was having issues with Virgin media too but they are sending me an updated box out so hopefully it will be ok then
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Jord
(@J8rde) reported
from
Dudley, England
@virginmedia I've been on for nearly 9 hours trying to complain or cancel. Nobody answers the phone. I got put through to retention at 1030 am still no reply on chat and its now disconnected me. I'm cancelling my direct debit.
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Ben Franklin.
(@benavfcfranklin) reported
from
Dudley, England
@virginmedia Yes this was after I reset. I have been trying a hub reset regularly and it doesn’t help. How do I check the package I am on? Im not sure.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Alan Moss
(@the1itguy) reported
@virginmedia It only seems to be my email accounts as my wife can send emails from her iPhone without any issues.
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Gareth Boldison
(@BoldisonGareth) reported
@virginmedia can’t get onto bbciplayer please help! Calling 150 and constantly engaged 📞 also even though connected to the hub not allowing me to scan the house for WiFi issues saying reconnect (I have reset the hub twice and still nothing!)
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Nina Ballerina
(@ThornhillNina) reported
@virginmedia another day of **** connection ... counting the days to leave
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Tomb Clarke
(@ThomasC05916286) reported
@virginmedia Pathetic excuses to justify your random price increase. Like all business the archaic strategy that strangles the economy is that profits must always increase. Maintaining your ridiculous yearly profits has never been enough despite our hardship. **** you!
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Gareth
(@GGTVBD) reported
Trying to cancel my @virginmedia services after my ‘deal’ ended, increasing the price by 50%. Now notified of another £3.50 a month increase. IMPOSSIBLE - THE PHONE LINES ARE CONSTANTLY ENGAGED. @MoneySavingExp @MartinSLewis
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Matthew
(@Matthew99029297) reported
@virginmedia you are the worst ISP in the entire world. You don't supply the service your customers pay for and your fast speeds are just a way of luring people in to your world of network infrastructure failures and daily outages. PLEASE go bust so BT can take over your network
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Adam Abram
(@adam91) reported
Nothing worse than @virginmedia hanging up on you after waiting in the queue for over an hour to resolve an issue where they're overcharging. Cheers guys. Any way to email?
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Kate Usher (she/her) 💙
(@2ndPhaseWomen) reported
@virginmedia To make things even worse (if that is possible) the text number does not deal with faults. Virgin you should be ashamed of the service you offer. If my elderly Mum had to navigate this she would not know what to do.
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Callum Boyd
(@CallumBoyd93) reported
@virginmedia @jimandchips I’ve spoken to numerous, there’s a long list of notes on my account from every time I’ve called and about the problem. Nothing has been done to resolve the issue and this is been going on from the 16.10.20
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Timon Van Wynsberghe
(@TimVanWyns) reported
@virginmedia @JennieBaillie Your customer service is ridiculous and appalling. We have been trying to call for 2 days straight now, waiting hours on end just to be transferred and wait hours again, until getting hung up by your end. We need to cancel ASAP and there is no way of reaching you. Do you care ?