Virgin Media Outage Report in Telford and Wrekin, England
Problems detected
Users are reporting problems related to: internet, tv and wi-fi.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Telford and Wrekin, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Telford and Wrekin and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
September 04: Problems at Virgin Media
Virgin Media is having issues since 11:20 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (44%)
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TV (24%)
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Wi-fi (13%)
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Total Blackout (12%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Telford and Wrekin, England
The most recent Virgin Media outage reports came from the following cities: Telford and Newport.
| City | Problem Type | Report Time |
|---|---|---|
 Telford |
Internet | |
| Telford |
TV | |
| Telford |
TV | |
| Telford |
TV | |
| Telford |
TV | |
| Newport |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Telford and Wrekin, England
Latest outage, problems and issue reports in Telford and Wrekin and nearby locations:
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Daniel Guryn
(@dolallydan7981) reported
from
Oakengates, England
@TelfordWrekin @virginmedia Sky is down to
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monish sengupta
(@sengupta_monish) reported
from
Telford and Wrekin, England
Dear @virginmedia I have called you four times to resolve my bill. Every time I was promised to get a resolution within 3 hours. This is going on since 9th October.
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BurriJo
(@BurriJoD) reported
from
Wellington, England
Last night I did something that I have probably never done before, at least not that I can remember; before I went to bed I said a prayer to the Baby Jesus. To ask him to fix the @virginmedia internet by the morning. Cont...
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Lisa Vincent
(@LisaVin74208006) reported
from
Madeley, England
@virginmedia My home telephone line has been out of service for 10+ days . An engineer came to fix it Friday (last) 30th said fault was with service and would be repaired by Monday 2nd Nov. I've left numerous requests for response on website but no reply!
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John Gallagher
(@rexham) reported
from
Telford and Wrekin, England
@virginmedia hi are you running an anniversary prize comp. my browser keeps picking up a page saying so and I can’t get rid of it. Help
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Kerry
(@Kerry777) reported
from
Newport, England
@virginmedia I give up! Time to look for another service provider who cares about their customers!
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Dan Bennett
(@DanBennett) reported
from
Madeley, England
Thank you Virgin Media for going offline just after I break then fix a customer site, rather than going offline in its broken state. Appreciate you waiting for me. Don’t appreciate you being offline though.
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Love is in the hair
(@Loveisinthehai7) reported
from
Telford and Wrekin, England
@virginmedia can you help me? I have lost itv channel, its completely frozen. All other channels are fine and I have cheaked wires and reset my box.
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Dave Noto
(@Hello_Noto07) reported
from
Oakengates, England
@virginmedia Trying to cancel my grandads package, but he has no account numbers or any details, and cannot speak to anyone
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Karl Jukes
(@kjukes1989) reported
from
Madeley, England
I sincerely hope @EE have fixed their issues. No service at all yesterday which is unacceptable. Paying a ridiculous amount each month for data I barely use right now, until needed yesterday with @virginmedia ongoing issues and you failed to step up. Sort it out please! 😤
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Don walker🇬🇭🇬🇧
(@DonWalker124) reported
from
Telford and Wrekin, England
@virginmedia Exactly the same thing they keep telling me whenever I called them so if you truly want to help kinda send someone to come & have a look. Tf3 2LD.
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Dan Byles
(@DJBYLES) reported
from
Madeley, England
@GlasgowBuck @leemacca25 @virginmedia @potatobonce @LeanneM_3 Apparently a separate outage in Telford to the previous VM one
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Kerry
(@Kerry777) reported
from
Newport, England
@virginmedia poor service! Second time calling in a week! Slow service and bad reception! For the money you pay it’s not acceptable. Time to look ok for a new service provider!
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James Agg
(@Jimmyboy35) reported
from
Telford and Wrekin, England
@virginmedia can someone from your customer retentions message me or let me contact someone had a very embarrassing offer for a new deal been a customer over 23 years I was told if I dropped sky sports and bt sports it would cost more
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Chris Shepherd CIHCM
(@MscChris) reported
from
Admaston, England
Hi @virginmedia any idea what the broadband issue is in TF5 ?
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BurriJo
(@BurriJoD) reported
from
Wellington, England
Hey @virginmedia my router is dropping the internet everyday on multiple devices. Pls help.
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Lisa Vincent
(@LisaVin74208006) reported
from
Madeley, England
@virginmedia your self help checks to resolve faults is INFURIATING ! Run test on equipment but still a fault on home phone line but cant book an engineer !! I've had a "chat" with a robot and now just have to hope cyberspace is listening !!
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Lisa Vincent
(@LisaVin74208006) reported
from
Madeley, England
@virginmedia I'm wondering how many of your customers are having the same experiencing but they are in lockdown alone and no telephone service . I'm lucky I dont live alone my elderly Dad does it would be terrible if he couldn't speak to his family.
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James Rogers
(@JWRogers82) reported
from
Perton, England
@virginmedia broadband is down in WV6 can you confirm this please
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Robin
(@Tao1358) reported
from
Wellington, England
@TelfordWrekin @virginmedia Virgin broadband down in TF1 but tv ok.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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RJS
(@RJSGetInTheGame) reported
@virginmedia @virginmedia It’s unbelievable how readily you reply to things like this and give out an e mail address. I’ve had a compliant outstanding for a year and I’ve never been given an e mail address to respond to.
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Chris Barker
(@Chris_Barker) reported
@wilcoclahas @virginmedia @zeninternet Aye happy to pay the extra not to deal with this crap
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oli
(@foolsgolddublin) reported
@virginmedia I’m still being billed and I’m no longer a customer ?
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MSMA786
(@msma786) reported
@virginmedia I called today find out my router activation 3 time I called phone disconnected after 30mints spoke to agent no one call me back again same thing happen 3 time today I waste my time am going to throw this Router to bin waste service ever
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stephen
(@bondyloneranger) reported
@virginmedia how long will you use congestion on the line. 3 weeks I haven’t been able to use my internet properly. If you can’t provide a service don’t promote it.
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Luke
(@LukeusJ) reported
@virginmedia Update: a week later still no groundwork done on my drive and no installation. Called the area manager on Tuesday and he said he would get back to me on the evening. After multiple calls and a message left since then he still hasn’t contacted me. Poor service from top to bottom.
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Amy Holland
(@_amylholland) reported
@virginmedia That is absolutely appalling! And makes absolutely no sense! Why does a new account need to be created in circumstances as sensitive as these? Surely as a business you should do everything in your power to support your customers! I am disgusted!
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LaurieMorgen #DifferentByDefault.
(@lauriemorgen) reported
Why is it so difficult to leave @virginmedia? Gotta be something wrong with the service if they put up so many barriers.
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Gary plaza
(@GPlaza85) reported
@ChrisLouisJ @virginmedia We have 3 all Samsung only upgraded as 1 was still LED tv but still great. Samsung were amazing and went through troubleshooting and couldn't remotely fix the issue so they are sending advanced update on USB to fix the issue. If not resolved they will replace. Superb service.
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John Mc
(@JMacG5) reported
@nathianity @TheDrum @virginmedia The irony isn't lost on me. I'm unfortunate enough to have Virgin Broadband and the service is crap - speeds often 25% of advertised speeds and the service disconnects. Complete rubbish.