Virgin Media Outage Report in Telford and Wrekin, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Telford and Wrekin, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Telford and Wrekin and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (58%)
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Wi-fi (18%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Telford and Wrekin, England
The most recent Virgin Media outage reports came from the following cities: Shrewsbury and Telford.
| City | Problem Type | Report Time |
|---|---|---|
 Shrewsbury |
Internet | |
| Telford |
Internet | |
| Telford |
Internet | |
| Telford |
Internet | |
| Telford |
Wi-fi | |
| Telford |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Telford and Wrekin, England
Latest outage, problems and issue reports in Telford and Wrekin and nearby locations:
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Kallie
(@kalliewood1965) reported
from
Wellington, England
@virginmedia Been trying to get thru to you by phone for 3 days now!! You’re well overcharging me for broadband please help me!!
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Philip Osborne
(@philip_osborne) reported
from
Telford and Wrekin, England
@virginmedia Nothing listed on the service status page.
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Kate
(@khnatter) reported
from
Newport, England
@virginmedia Trouble is as I explained, it’s rented accommodation and the rental company have the login and password info and are closed all weekend. Making studying impossible 😠
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Philip Osborne
(@philip_osborne) reported
from
Telford and Wrekin, England
@virginmedia 1/2 It’s with all devices, we’ve tried everything, we’ve reset, we’ve turned everything off and on again, we’ve switched from 5ghz to 2.4ghz and back again … it’s … just … so … slow! 😫😫😫 And I don’t get why we should need to be IT experts to get a good service …
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Dave Stone
(@Appolotech) reported
from
Telford and Wrekin, England
Just had my first bill from @TalkTalk, from whom I get the broadband speed I pay for, whereas with @virginmedia I got half what I paid for at twice the price. Should’ve switched in any of those 15 years I was a loyal customer getting terrible customer service!
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Dave CES Fielder
(@ces12fielder) reported
from
Telford and Wrekin, England
@charleeanns @virginmedia @SkyUK Both as bad as each other , look after new customers but not the old , same as phone companies
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John Sanders
(@ObsessiveJohn) reported
from
Wheaton Aston, England
@Appolotech @virginmedia I’ve had really intermittent quality of service with the Virgin BB. Switching to SKY end of month.
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Dan Bennett 🇪🇺
(@DanBennett) reported
from
Oakengates, England
@Justcallmelewis @virginmedia Don't get me started on its shit WiFi signal.
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John Sanders
(@ObsessiveJohn) reported
from
Shifnal, England
@virginmedia Unreliable & intermittent Broadband, no Sky Atlantic but most importantly very poor customer service as justified by this thread - I’d rather rather speak to a person real time
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Captain Buzzkill RN
(@GrumpyXMatelot) reported
from
Telford and Wrekin, England
@virginmedia 40 minutes and I finally get to talk to someone before being put on hold again as I'm bringing transfered because that person from @virginmedia can't help despite going through a multi choice option list that be part of the Turing test
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Captain Buzzkill RN
(@GrumpyXMatelot) reported
from
Telford and Wrekin, England
@virginmedia Tbh the 5 minutes of dead air before I put the phone down on your colleague who was "just seeing what she could do" didn't help your cause much
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Dan Bennett 🇪🇺
(@DanBennett) reported
from
Oakengates, England
Cannot wait to upgrade our internet away from @virginmedia ... Been a customer at 3 different places now and each time it's been awful and moved away. Roll on June.
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Prasant Bakarania
(@prasy3k) reported
from
Madeley, England
@virginmedia has no idea on customer service. 30 years with them and they treat us like dirt. #BadService @bbcmtd @Ombudsman-Services.org #Overcharge Brushed us aside like dirt!
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Jordan Taylor 🎗️
(@JTaylor69) reported
from
Madeley, England
@EE Hi Mark. In the last few months, signal has been on and off like a yoyo, with total downtime last week which made working from home difficult. @virginmedia also died too, so wasn't a great day 😅 Other half uses Voxi and had no issues with connectivity.
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Chris Shepherd CIHCM
(@MscChris) reported
from
Admaston, England
@shrutinha @TalkTalk @MoneySavingExp They’re shocking, download speeds never anything like I was paying for and customer service awful. I left for a great deal and service with @virginmedia
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Simon Bonds
(@SimonBonds007) reported
from
Telford and Wrekin, England
@virginmedia any reason why it’s taking you 4 hours to fix a problem in our area. This is the service you expect us as existing customers to pay through the nose for. But when we ring up and complain you say your deals are for new customers only!
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Dave Stone
(@Appolotech) reported
from
Telford and Wrekin, England
@ObsessiveJohn @virginmedia They don’t have any competitors for speed, but that means customer service is complacent. The strongest guarantee with them is that you will not get the speed you pay for during peak times (evenings and weekends), and they won’t care!
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Captain Buzzkill RN
(@GrumpyXMatelot) reported
from
Telford and Wrekin, England
@virginmedia 35 minutes trying to talk to someone and nearly two hours from your how can I help tweet. No wonder I'm leaving
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Pete Jackson
(@pete62jackson) reported
from
Lawley Bank, England
@danslee @virginmedia Keep going @danslee We are all watching @virginmedia and thinking I wouldn't want to be with a provider with such draconian customer services #freedanfromvirgin
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Elaine mills
(@elainemills123) reported
from
Telford and Wrekin, England
@virginmedia hello already have broadband with you but 2 weeks ago visited shop signed up for phone and tv not got phoneline working yet tivo box not arrived dont know when live date is can you help
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Pete Cummings
(@Inuisibilem) reported
@virginmedia Okay, thanks. Be interested to know where they got my contact details from. Oh well, if they ring again they're going to get a whistle blown down the phone
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Zara
(@Buncrossedd) reported
@virginmedia Hi, we had a power outage yday and since then, our tv services are not working. When the tivo box turns on, it tries to load the channel list and stays stuck at 16% and then fails after a while with an error S101. Can someone help please?
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Dan
(@Derxius) reported
@virginmedia just been on another call and got the same information parroted to me again and again. Was told to wait for my complaint to be processed but none of my others were ever actioned. I just wanted a call from a manager to sort this out, it doesn't seem hard
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Fiona Redding
(@fionaredding29) reported
@virginmedia I’m already using the Connect app. Which but specifically will help me?
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Cat Davis
(@catdavis123) reported
@virginmedia Like I said, I spoke to someone today who wasn’t in the slightest bit interested in keeping me as a customer
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Phil clement
(@psclement) reported
@virginmedia how do I get transferred to your complaints department. Phone operator saying I can’t escalate issue and saying you don’t have a complaints team.
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Gordon Tozer
(@gordytozer) reported
@virginmedia - What a great shame I have to do this via Twitter. @virginmedia Our land line telephone has not worked for days. Reporting fault has proved unsuccessful and very frustrating. We are paying for no service!!!
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richard jenkins
(@gingerbaldy) reported
@virginmedia No, it takes too long to get through to speak with anyone. I know what the issue is, I know what is required to resolve it (or so your tech team tell me), I've signed up for email updates but nothing....
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John Chinner 🇪🇺🇬🇧
(@JohnChinner) reported
@alister_ware @CannonFodder @virginmedia Yep. To be honest it was crap. 2-3 hour outages twice a week might not seem like much, but it was painful.
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Small chilli🌶️but flippin' hot
(@SmallHotChilli) reported
@virginmedia We have phoned numerous times. We are asked to text, but we have no network service (our initial complaint). We are then promised a call back within 24hrs. Nothing. So we call you again, and you ask us to text, then promise a call back etc etc. Perhaps if you dm me?