Virgin Media Outage Report in Telford and Wrekin, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Telford and Wrekin, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Telford and Wrekin and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 15: Problems at Virgin Media
Virgin Media is having issues since 02:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (7%)
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E-mail (5%)
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Phone (2%)
Live Outage Map Near Telford and Wrekin, England
The most recent Virgin Media outage reports came from the following cities: Telford.
| City | Problem Type | Report Time |
|---|---|---|
 Telford |
Total Blackout | |
| Telford |
Phone | |
| Telford |
TV | |
| Telford |
Total Blackout | |
| Telford |
Internet | |
| Telford |
Phone |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Telford and Wrekin, England
Latest outage, problems and issue reports in Telford and Wrekin and nearby locations:
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Grace Hough
(@GraceHough) reported
from
Shrewsbury, England
@alanjenkins96 You lost internet. ? Big problem. Virgin media campaigning in Shrewsbury. Heard they not so good. Anyway welcome back.
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James Rogers
(@JWRogers82) reported
from
Perton, England
@virginmedia by sport one channel not working I’ve rebooted the box and still not getting any signal but all the other by channels are working what’s going on 🤬🤬
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Hello Noto
(@Hello_Noto07) reported
from
Oakengates, England
@virginmedia Had to reset box again when I got home, this isn’t good service
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Brady
(@G1Brady) reported
from
Perton, England
@virginmedia why is your site not working I can't login to my account area and also the virgin box is flashing and there's an error code
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Kallie
(@kalliewood1965) reported
from
Wellington, England
@virginmedia I’m trying to cancel my broadband & phone line but can’t get thru on the number quoted. Please help?
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Ed
(@Ed_Pritch91) reported
from
Telford and Wrekin, England
@mitchec1 @SkyUK @virginmedia Bad move.
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James Rogers
(@JWRogers82) reported
from
Perton, England
@virginmedia trying to get in contact with customer service about renewing my account
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Hello Noto
(@Hello_Noto07) reported
from
Oakengates, England
@virginmedia your WiFi boosters are terrible, followed all instructions and still can’t connect even via your app
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G
(@GOROBERT1987) reported
from
Oakengates, England
@virginmedia Its saying everything's fine but we've been having problems where the router keeps connecting and disconnecting for some reason
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Jord
(@J8rde) reported
from
Wellington, England
@virginmedia day 5 of trying to cancel. Online chat is laughable was in a chat waiting for a reply for 9 hours yesterday,nothing ,now gone back to the start. 150 no1 answers. Covid is not an excuse when all your customers service people can WFH. CANCEL MY BROADBAND NOW!!!!
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Rinkku
(@Rinkku_) reported
from
Madeley, England
@virginmedia No issues found but it's been constantly dropping all day. That's with doing everything it says on the website. I don't really want to sit through 45 mins of being on hold to be told that nothing is wrong like previous times.
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Jord
(@J8rde) reported
from
Wellington, England
@virginmedia Yes, and end up on hold , I don't work from home so have a very limited timeframe after work to contact you. It shouldn't be this hard to cancel or at least arrange a call back .
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Hello Noto
(@Hello_Noto07) reported
from
Oakengates, England
@virginmedia WiFi down again for the second day in the TF2 area……will this be fixed ASAP #VirginMedia
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Simon Bonds
(@SimonBonds007) reported
from
Telford and Wrekin, England
@virginmedia outage in TF area. Internet has been down since 11am? Estimated fix time is 3pm? How are we supposed to work from home?! I hope you will be giving compensation for this.
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Hello Noto
(@Hello_Noto07) reported
from
Oakengates, England
@virginmedia Says no issue in area, and as I left for work there was no WiFi signal again, same as yesterday, rebooted box 4 times
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J Prescott
(@jjpjohn) reported
from
Higher heath, England
@virginmedia No I don’t live near her, she is upset and I cannot get through to anyone at Virgin, I need an engineer out to fix this issue....
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donna marie page
(@donnamariepage) reported
from
Hadley, England
@virginmedia my internet isn’t working since Friday and your technical support keep hanging up on me please can you respond to my query ?
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Markav🦁
(@MarkavParry) reported
from
Madeley, England
@virginmedia twice I have called you now, trying to cancel my contract. 50 and 90minute phone calls just to be hung up on!! I’m cancelling the direct debit. Just try and charge me and I will be charging you the cost of my phone bill that you wasted my time with!!!
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J Prescott
(@jjpjohn) reported
from
Higher heath, England
@virginmedia Thanks for you lack of response @virginmedia, obviously customer support or helping out my 86 year old mother who lives alone get her phone back and working is not a priority to you, maybe @SkyHelpTeam will be more helpful when I call them tomorrow, disgraceful customer service
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Hello Noto
(@Hello_Noto07) reported
from
Oakengates, England
@virginmedia Well you say it will be fixed by 10:30pm but two weekends in a row is not great service, doubt we will get any refunds for lack of service
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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c_helena
(@c_helena7) reported
@virginmedia Ok I shall give them another call and continue going back and forth with no resolution
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Mtothek
(@mtothek88) reported
@virginmedia Hi js I have never been able to create an account as the link to verify my username never works. I do have all my contract details and info though. Could I get one issued out?
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Richard Perkins
(@anurbanpastor) reported
@virginmedia Still down. Green lights flashing on the hub.
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Andy
(@lufcleeds1982) reported
@virginmedia By the amount of posts on Twitter complaining last night about the service I'm pretty certain it wasn't just my area. It hasn't been bad today only gone off twice as oppose to the usual 10 or more
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Ertan Rassim
(@ertan_rassim) reported
@virginmedia Very unreliable internet service. Regularly cuts out. Isn't strong enough to cover my small 2 bed flat.
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c_helena
(@c_helena7) reported
@virginmedia When are you looking to get this sorted? It’s been almost 2 weeks without any Wi-Fi and it’s literally impossible to do anything let alone work from home. On top I am paying for a service which I can’t use!!!!
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Katy
(@Luna23x) reported
@virginmedia Hi. I’ve just bought a broadband package from you. I organised for it to be sent to an address different to the connection address. I’ve just got an email saying it’s being sent to the connection address though… Can you help please?
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We Want Our Ball Back
(@SupremacyUtter) reported
@virginmedia #virginmedia waiting 6hrs 21mins for customer services so far...
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Hazel Eadie
(@Haziekins) reported
@virginmedia I phoned VM on 10th Feb 22 to cancel my package, due to impending price increase. I received an email 3 days later noting “changes” to my package. I called today to query this, 40 minutes, no further forward. Why is this so difficult?
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Denise Chesters
(@denise_chesters) reported
@virginmedia No I didn’t and I’m in yet another queue. It states I can cancel via post but I’ve had no acknowledgment. Why is this ?