Virgin Media

Virgin Media Outage Report in Telford and Wrekin, England

Problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Telford and Wrekin, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Telford and Wrekin and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Telford and Wrekin, England 12/15/2024 15:10

December 15: Problems at Virgin Media

Virgin Media is having issues since 02:40 PM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (56%)

    Internet (56%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (14%)

    Total Blackout (14%)

  4. TV (7%)

    TV (7%)

  5. E-mail (5%)

    E-mail (5%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Telford and Wrekin, England

The most recent Virgin Media outage reports came from the following cities: Telford.

Loading map, please wait...
City Problem Type Report Time
United KingdomTelford Total Blackout
United KingdomTelford Phone
United KingdomTelford TV
United KingdomTelford Total Blackout
United KingdomTelford Internet
United KingdomTelford Phone

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Telford and Wrekin, England

Latest outage, problems and issue reports in Telford and Wrekin and nearby locations:

  • prasy3k Prasant Bakarania (@prasy3k) reported from Madeley, England

    @virginmedia has no idea on customer service. 30 years with them and they treat us like dirt. #BadService @bbcmtd @Ombudsman-Services.org #Overcharge Brushed us aside like dirt!

  • SimonBonds007 Simon Bonds (@SimonBonds007) reported from Telford and Wrekin, England

    @virginmedia Update says 6:30pm. It has been down since 2pm. No updates via text or email. Very disappointed.

  • philip_osborne Philip Osborne (@philip_osborne) reported from Telford and Wrekin, England

    @virginmedia Nothing listed on the service status page.

  • Appolotech Dave Stone (@Appolotech) reported from Telford and Wrekin, England

    Just had my first bill from @TalkTalk, from whom I get the broadband speed I pay for, whereas with @virginmedia I got half what I paid for at twice the price. Should’ve switched in any of those 15 years I was a loyal customer getting terrible customer service!

  • kalliewood1965 Kallie (@kalliewood1965) reported from Wellington, England

    @virginmedia Been trying to get thru to you by phone for 3 days now!! You’re well overcharging me for broadband please help me!!

  • ObsessiveJohn John Sanders  (@ObsessiveJohn) reported from Shifnal, England

    @virginmedia Unreliable & intermittent Broadband, no Sky Atlantic but most importantly very poor customer service as justified by this thread - I’d rather rather speak to a person real time

  • JTaylor69 Jordan Taylor 🎗️ (@JTaylor69) reported from Madeley, England

    @EE Hi Mark. In the last few months, signal has been on and off like a yoyo, with total downtime last week which made working from home difficult. @virginmedia also died too, so wasn't a great day 😅 Other half uses Voxi and had no issues with connectivity.

  • ces12fielder Dave CES Fielder (@ces12fielder) reported from Telford and Wrekin, England

    @charleeanns @virginmedia @SkyUK Both as bad as each other , look after new customers but not the old , same as phone companies

  • MscChris Chris Shepherd CIHCM (@MscChris) reported from Admaston, England

    @shrutinha @TalkTalk @MoneySavingExp They’re shocking, download speeds never anything like I was paying for and customer service awful. I left for a great deal and service with @virginmedia

  • khnatter Kate (@khnatter) reported from Newport, England

    @virginmedia Trouble is as I explained, it’s rented accommodation and the rental company have the login and password info and are closed all weekend. Making studying impossible 😠

  • GrumpyXMatelot Captain Buzzkill RN (@GrumpyXMatelot) reported from Telford and Wrekin, England

    @virginmedia 40 minutes and I finally get to talk to someone before being put on hold again as I'm bringing transfered because that person from @virginmedia can't help despite going through a multi choice option list that be part of the Turing test

  • elainemills123 Elaine mills (@elainemills123) reported from Telford and Wrekin, England

    @virginmedia hello already have broadband with you but 2 weeks ago visited shop signed up for phone and tv not got phoneline working yet tivo box not arrived dont know when live date is can you help

  • SimonBonds007 Simon Bonds (@SimonBonds007) reported from Telford and Wrekin, England

    @virginmedia any reason why it’s taking you 4 hours to fix a problem in our area. This is the service you expect us as existing customers to pay through the nose for. But when we ring up and complain you say your deals are for new customers only!

  • GrumpyXMatelot Captain Buzzkill RN (@GrumpyXMatelot) reported from Telford and Wrekin, England

    @virginmedia Tbh the 5 minutes of dead air before I put the phone down on your colleague who was "just seeing what she could do" didn't help your cause much

  • _jwynny James (@_jwynny) reported from Newport, England

    Virgin media need to go bust after tonight’s showing, just got to the good bit in who dares wins and it goes down for the millionth time today

  • philip_osborne Philip Osborne (@philip_osborne) reported from Telford and Wrekin, England

    @virginmedia 1/2 It’s with all devices, we’ve tried everything, we’ve reset, we’ve turned everything off and on again, we’ve switched from 5ghz to 2.4ghz and back again … it’s … just … so … slow! 😫😫😫 And I don’t get why we should need to be IT experts to get a good service …

  • ObsessiveJohn John Sanders  (@ObsessiveJohn) reported from Wheaton Aston, England

    @Appolotech @virginmedia I’ve had really intermittent quality of service with the Virgin BB. Switching to SKY end of month.

  • Appolotech Dave Stone (@Appolotech) reported from Telford and Wrekin, England

    @ObsessiveJohn @virginmedia They don’t have any competitors for speed, but that means customer service is complacent. The strongest guarantee with them is that you will not get the speed you pay for during peak times (evenings and weekends), and they won’t care!

  • pete62jackson Pete Jackson (@pete62jackson) reported from Lawley Bank, England

    @danslee @virginmedia Keep going @danslee We are all watching @virginmedia and thinking I wouldn't want to be with a provider with such draconian customer services #freedanfromvirgin

  • GrumpyXMatelot Captain Buzzkill RN (@GrumpyXMatelot) reported from Telford and Wrekin, England

    @virginmedia 35 minutes trying to talk to someone and nearly two hours from your how can I help tweet. No wonder I'm leaving

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • IamCeTan C Tan (@IamCeTan) reported

    @virginmedia Don't touch Virgin Media. The poor service is just nasty. Cancel it within 14 day cooling off period, but it kept on billing me. Formal complaint gets ignored and sitting it out before going to Ombudsman, which will then take another few months. My credit file would be impaired.

  • IamCeTan C Tan (@IamCeTan) reported

    @netsmith @O2 @virginmedia Virgin Media service is nasty. I cancelled an order by email within 14 day cooling off period, but it kept on billing me despite my repeated efforts. Never touch Virgin Media.

  • moo_caz moocaz (@moo_caz) reported

    @finnyilya @virginmedia Complaints to @virginmedia for doing this to us all.... not fair we need our finny fix

  • IamCeTan C Tan (@IamCeTan) reported

    @virginmedia I was billed £40 for nothing despite the contract was cancelled. It is ongoing with my complaint outstanding.

  • nickbinessex Nick Bailey (@nickbinessex) reported

    @virginmedia Issues are with 2 services, both regarded as “updates” 1, I can no longer use, 2, not providing the service I pay for. Call Center just give scripted comments with no solution and then refuse to context me to a manager with even more scripted excuses

  • mathewpurvis Mathew Adam Purvis (@mathewpurvis) reported

    @virginmedia I simply asked why the Yodel issues weren't communicated to me by yourselves, it was simple enough to find out what was going on but had I not called this morning my last communication was a text telling me I would receive my order yesterday.

  • Dr_Paul_Thomas Paul Thomas (@Dr_Paul_Thomas) reported

    @virginmedia please can you sort out your internet issues in London N8 - this has been going on for hours now.

  • helloimKatieJo katie. (@helloimKatieJo) reported

    @virginmedia Now via twitter and WhatsApp this morning. No one seems to have an answer. Just cancel the account. That's it.

  • late4ausername Gerald (@late4ausername) reported

    @virginmedia Hi, I want to cancel my broadband service which does not work and you have not be able to fix, but it is impossible to get through to you because you keep me on hold for 30 mins then cut me off. Can someone contact me please?

  • nickbinessex Nick Bailey (@nickbinessex) reported

    Well @virginmedia that was absolutely DISGUSTING service, leaving me with on hold for over an hour, cutting me off when you eventually answer and then doing it again!! Really gone down hill these last few years