Virgin Media Outage Report in Wellington, Telford and Wrekin, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Wellington, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Wellington and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (15%)
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TV (7%)
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E-mail (5%)
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Phone (2%)
Live Outage Map Near Wellington, Telford and Wrekin, England
The most recent Virgin Media outage reports came from the following cities: Telford, Shifnal and Ryton.
| City | Problem Type | Report Time |
|---|---|---|
 Telford |
Total Blackout | |
| Telford |
Internet | |
| Telford |
Wi-fi | |
| Telford |
Wi-fi | |
| Shifnal |
Wi-fi | |
| Telford |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Wellington, England
Latest outage, problems and issue reports in Wellington and nearby locations:
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Markav🦁
(@MarkavParry) reported
from
Madeley, England
@virginmedia twice I have called you now, trying to cancel my contract. 50 and 90minute phone calls just to be hung up on!! I’m cancelling the direct debit. Just try and charge me and I will be charging you the cost of my phone bill that you wasted my time with!!!
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Lisa Vincent
(@LisaVin74208006) reported
from
Madeley, England
@virginmedia I'm wondering how many of your customers are having the same experiencing but they are in lockdown alone and no telephone service . I'm lucky I dont live alone my elderly Dad does it would be terrible if he couldn't speak to his family.
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Ed
(@Ed_Pritch91) reported
from
Telford and Wrekin, England
@mitchec1 @SkyUK @virginmedia Bad move.
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Simon Bonds
(@SimonBonds007) reported
from
Telford and Wrekin, England
@virginmedia outage in TF area. Internet has been down since 11am? Estimated fix time is 3pm? How are we supposed to work from home?! I hope you will be giving compensation for this.
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donna marie page
(@donnamariepage) reported
from
Hadley, England
@virginmedia my internet isn’t working since Friday and your technical support keep hanging up on me please can you respond to my query ?
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Hello Noto
(@Hello_Noto07) reported
from
Oakengates, England
@virginmedia Well you say it will be fixed by 10:30pm but two weekends in a row is not great service, doubt we will get any refunds for lack of service
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Ali 💛✨
(@IAmAliAddams) reported
from
Hadley, England
@virginmedia your crappy service is down but yet you will not let me pay a bill early 😡
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Kallie
(@kalliewood1965) reported
from
Wellington, England
@virginmedia I’m trying to cancel my broadband & phone line but can’t get thru on the number quoted. Please help?
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Yasmin 🍹
(@YasminMHx) reported
from
Oakengates, England
@virginmedia Seems like two out of the three advisors I've spoken to are blind and not willing to help. 🙃 Extremely unhappy with our recent service with yourselves. What happened?! Time to look at other providers I think.
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Jord
(@J8rde) reported
from
Wellington, England
@virginmedia Yes, and end up on hold , I don't work from home so have a very limited timeframe after work to contact you. It shouldn't be this hard to cancel or at least arrange a call back .
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Jord
(@J8rde) reported
from
Wellington, England
@virginmedia day 5 of trying to cancel. Online chat is laughable was in a chat waiting for a reply for 9 hours yesterday,nothing ,now gone back to the start. 150 no1 answers. Covid is not an excuse when all your customers service people can WFH. CANCEL MY BROADBAND NOW!!!!
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Hello Noto
(@Hello_Noto07) reported
from
Oakengates, England
@virginmedia your WiFi boosters are terrible, followed all instructions and still can’t connect even via your app
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Hello Noto
(@Hello_Noto07) reported
from
Oakengates, England
@virginmedia Says no issue in area, and as I left for work there was no WiFi signal again, same as yesterday, rebooted box 4 times
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Ali 💛✨
(@IAmAliAddams) reported
from
Hadley, England
Quick to get my money but on thing is for sure @virginmedia is having shite service right now
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Grace Hough
(@GraceHough) reported
from
Shrewsbury, England
@alanjenkins96 You lost internet. ? Big problem. Virgin media campaigning in Shrewsbury. Heard they not so good. Anyway welcome back.
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Yasmin 🍹
(@YasminMHx) reported
from
Oakengates, England
@virginmedia £44.80 package change for a change we didn't agree to. Also, Advisor#3 has had me on hold for about 10/15 mins now and he's just accidentally "unhold" me whilst he was making himself a cuppa tea, sounded like he said "****" then put me back on hold again. 🙃
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Hello Noto
(@Hello_Noto07) reported
from
Oakengates, England
@virginmedia Had to reset box again when I got home, this isn’t good service
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Rinkku
(@Rinkku_) reported
from
Madeley, England
@virginmedia No issues found but it's been constantly dropping all day. That's with doing everything it says on the website. I don't really want to sit through 45 mins of being on hold to be told that nothing is wrong like previous times.
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G
(@GOROBERT1987) reported
from
Oakengates, England
@virginmedia Its saying everything's fine but we've been having problems where the router keeps connecting and disconnecting for some reason
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Hello Noto
(@Hello_Noto07) reported
from
Oakengates, England
@virginmedia WiFi down again for the second day in the TF2 area……will this be fixed ASAP #VirginMedia
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Managed IoT
(@managediot) reported
@virginmedia not working again? Time to get a reliable provider…
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Ledwards
(@lewis_edwards9) reported
@virginmedia Hi, no I’ve had the same emails each time just mentioning £25 credit which is nothing compared to the income lost having to take days off and to be let down. Can you Dm me to carry on this conversation?
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Managed IoT
(@managediot) reported
@virginmedia Wired. Service status always incorrect. States no issues
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Gunnerpad
(@Gunnerpad) reported
@virginmedia soo... is it acceptable to cancel my ALREADY DELAYED installation with aprx 10 hours notice, at 9:40pm, when the appointment is 8am tmrrow??? I ordered this over a month ago, and now have to wait ANOTHER 2 weeks? How am I supposed to WFH with no Internet?
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Stacey plant 💙
(@Plantstacey) reported
@virginmedia It is showing problems with our TV in my area and has been like this all week. Can't watch any recordings or on demand programmes and our broadband keeps cutting off. Sort this out Virgin media as not good for a whole week now reduced services
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Shane McGuckin
(@McGuckinShane) reported
@virginmedia do you know when netflix will be up and running again? Down all day and still not working after reboot
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Media Boy UK
(@MediaBoyUK) reported
I only deal with news about Freeview and Virgin Media UK. (And the soon to launch Virgin Media IPTV Network).
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Farquhar McGumphrey
(@Palestan) reported
@virginmedia I'd start worrying. Day 7 of downtime. Promised an email re complaint acknowledgement within 24 hours. Hasn't arrived. Issues remain, no incident updates and a resolution date of Monday.
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E Jane
(@Twinkerlingly) reported
@virginmedia He said to call customer services and they would order and send booster within a week. That’s my problem. Absolutely no customer service. Please order and send booster to us.
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Melonbread
(@Melonbread1979) reported
@virginmedia tried to cancel tv and broadband - four and half hours of WhatsApp messages … and still haven’t managed to cancel it. I know that a lot of people are trying to cancel right now, but this is ridiculous…