Virgin Media Outage Report in Wellington, Telford and Wrekin, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Wellington, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Wellington and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
November 15: Problems at Virgin Media
Virgin Media is having issues since 09:40 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
-
Internet (57%)
-
Wi-fi (15%)
-
Total Blackout (14%)
-
TV (8%)
-
E-mail (4%)
-
Phone (2%)
Live Outage Map Near Wellington, Telford and Wrekin, England
The most recent Virgin Media outage reports came from the following cities: Telford and Shrewsbury.
| City | Problem Type | Report Time |
|---|---|---|
 Telford |
Total Blackout | |
| Telford |
Phone | |
| Telford |
TV | |
| Telford |
Wi-fi | |
| Telford |
Internet | |
| Shrewsbury |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Wellington, England
Latest outage, problems and issue reports in Wellington and nearby locations:
-
BurriJo
(@BurriJoD) reported
from
Wellington, England
Last night I did something that I have probably never done before, at least not that I can remember; before I went to bed I said a prayer to the Baby Jesus. To ask him to fix the @virginmedia internet by the morning. Cont...
-
Don walker🇬🇭🇬🇧
(@DonWalker124) reported
from
Telford and Wrekin, England
@virginmedia Exactly the same thing they keep telling me whenever I called them so if you truly want to help kinda send someone to come & have a look. Tf3 2LD.
-
Lisa Vincent
(@LisaVin74208006) reported
from
Madeley, England
@virginmedia your self help checks to resolve faults is INFURIATING ! Run test on equipment but still a fault on home phone line but cant book an engineer !! I've had a "chat" with a robot and now just have to hope cyberspace is listening !!
-
monish sengupta
(@sengupta_monish) reported
from
Telford and Wrekin, England
Dear @virginmedia I have called you four times to resolve my bill. Every time I was promised to get a resolution within 3 hours. This is going on since 9th October.
-
Dan Bennett
(@DanBennett) reported
from
Madeley, England
Thank you Virgin Media for going offline just after I break then fix a customer site, rather than going offline in its broken state. Appreciate you waiting for me. Don’t appreciate you being offline though.
-
donna marie page
(@donnamariepage) reported
from
Hadley, England
@virginmedia my internet isn’t working since Friday and your technical support keep hanging up on me please can you respond to my query ?
-
Lisa Vincent
(@LisaVin74208006) reported
from
Madeley, England
@virginmedia I'm wondering how many of your customers are having the same experiencing but they are in lockdown alone and no telephone service . I'm lucky I dont live alone my elderly Dad does it would be terrible if he couldn't speak to his family.
-
Lisa Vincent
(@LisaVin74208006) reported
from
Madeley, England
@virginmedia My home telephone line has been out of service for 10+ days . An engineer came to fix it Friday (last) 30th said fault was with service and would be repaired by Monday 2nd Nov. I've left numerous requests for response on website but no reply!
-
John Gallagher
(@rexham) reported
from
Telford and Wrekin, England
@virginmedia hi are you running an anniversary prize comp. my browser keeps picking up a page saying so and I can’t get rid of it. Help
-
Dave Noto
(@Hello_Noto07) reported
from
Oakengates, England
@virginmedia Trying to cancel my grandads package, but he has no account numbers or any details, and cannot speak to anyone
-
Chris Shepherd CIHCM
(@MscChris) reported
from
Admaston, England
Hi @virginmedia any idea what the broadband issue is in TF5 ?
-
Hello Noto
(@Hello_Noto07) reported
from
Oakengates, England
@virginmedia your WiFi boosters are terrible, followed all instructions and still can’t connect even via your app
-
James Agg
(@Jimmyboy35) reported
from
Telford and Wrekin, England
@virginmedia can someone from your customer retentions message me or let me contact someone had a very embarrassing offer for a new deal been a customer over 23 years I was told if I dropped sky sports and bt sports it would cost more
-
Kerry
(@Kerry777) reported
from
Newport, England
@virginmedia poor service! Second time calling in a week! Slow service and bad reception! For the money you pay it’s not acceptable. Time to look ok for a new service provider!
-
Kallie
(@kalliewood1965) reported
from
Wellington, England
@virginmedia I’m trying to cancel my broadband & phone line but can’t get thru on the number quoted. Please help?
-
G
(@GOROBERT1987) reported
from
Oakengates, England
@virginmedia Its saying everything's fine but we've been having problems where the router keeps connecting and disconnecting for some reason
-
Kerry
(@Kerry777) reported
from
Newport, England
@virginmedia I give up! Time to look for another service provider who cares about their customers!
-
BurriJo
(@BurriJoD) reported
from
Wellington, England
Hey @virginmedia my router is dropping the internet everyday on multiple devices. Pls help.
-
Love is in the hair
(@Loveisinthehai7) reported
from
Telford and Wrekin, England
@virginmedia can you help me? I have lost itv channel, its completely frozen. All other channels are fine and I have cheaked wires and reset my box.
-
Hello Noto
(@Hello_Noto07) reported
from
Oakengates, England
@virginmedia Well you say it will be fixed by 10:30pm but two weekends in a row is not great service, doubt we will get any refunds for lack of service
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
Daviedigi
(@Daviedigi) reported
@virginmedia There is no point speaking to any of them they have no idea. All we wanted is a bit of communication when this problem will be fixed. We have spent an absolute fortune on dvds and lost work (if I even still have a job after this). My mobile data is nearly gone too.
-
Alex Nelu
(@alex_nelu) reported
@virginmedia Something in the lines of “We’re working hard to fix the problem as soon as possible”? Not good enough. Can you please find out more for us? I’m sure you can figure something out.
-
Paul Squires
(@realdavidpenny) reported
@virginmedia Speaking to the terrible staff on the phone just makes matters worse. How can you suggest phoning when the texting was suggested because I was getting nowhere on the phone?
-
we_all_got_scars
(@Joey_t33) reported
@virginmedia Told I need to phone Netflix as they want to charge me. Phone Netflix, Netflix say I need to phone Virgin Media to cancel it. I cancelled it months ago and have a separate Netflix account.
-
Paul Matthews
(@PaulMat22170038) reported
@virginmedia …stick to the agreement with Sky Sports then put me on Broadband only package but from 2 Sept because you have got it wrong. You must stop billing me £121 because the fault lies with you not me. Resolutions know this but no one is dealing with it properly. I’m a customer!
-
Lewis Phillips
(@lewfigo) reported
@virginmedia SW19 postcode internet has been appalling for 2-3 days (maybe longer as only back from holiday on Friday). Incredibly slow and constant drop-outs, barely even to load pages/send messages on phone never mind stream anything.
-
Alex Nelu
(@alex_nelu) reported
@virginmedia I am not able to do that. So in order to reach the customer service team, I would have to not be a customer,. That’s some excellent way of dealing with your current customers. @Ofcom can you please have a look at the @virginmedia practices?
-
we_all_got_scars
(@Joey_t33) reported
@virginmedia Call cut off numerous times, bad line, loud background noise
-
we_all_got_scars
(@Joey_t33) reported
@virginmedia 1. Trying to get a new deal and see what packages are available to me. Website unusable, error messages or links not going where you expect, help options not relevant to anything I need help with.
-
Daviedigi
(@Daviedigi) reported
@virginmedia Thanks I found it eventually but when I ring it all it says is they are working to fix the problem. I was at least hoping for an estimated fix time. (Even though all estimates till now have been wrong and extended). may just go jump off a bridge out of boredom and frustration.