Virgin Media Outage Report in Wellington, Telford and Wrekin, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Wellington, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Wellington and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 25: Problems at Virgin Media
Virgin Media is having issues since 05:40 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (13%)
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TV (7%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Wellington, Telford and Wrekin, England
The most recent Virgin Media outage reports came from the following cities: Telford and Ryton.
| City | Problem Type | Report Time |
|---|---|---|
 Telford |
Wi-fi | |
| Telford |
Wi-fi | |
| Telford |
Internet | |
| Telford |
Internet | |
| Telford |
Wi-fi | |
| Telford |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Wellington, England
Latest outage, problems and issue reports in Wellington and nearby locations:
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Simon Bonds
(@SimonBonds007) reported
from
Telford and Wrekin, England
@virginmedia outage in TF area. Internet has been down since 11am? Estimated fix time is 3pm? How are we supposed to work from home?! I hope you will be giving compensation for this.
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Yasmin 🍹
(@YasminMHx) reported
from
Oakengates, England
@virginmedia Seems like two out of the three advisors I've spoken to are blind and not willing to help. 🙃 Extremely unhappy with our recent service with yourselves. What happened?! Time to look at other providers I think.
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Markav🦁
(@MarkavParry) reported
from
Madeley, England
@virginmedia twice I have called you now, trying to cancel my contract. 50 and 90minute phone calls just to be hung up on!! I’m cancelling the direct debit. Just try and charge me and I will be charging you the cost of my phone bill that you wasted my time with!!!
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Hello Noto
(@Hello_Noto07) reported
from
Oakengates, England
@virginmedia Had to reset box again when I got home, this isn’t good service
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Ed
(@Ed_Pritch91) reported
from
Telford and Wrekin, England
@mitchec1 @SkyUK @virginmedia Bad move.
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Hello Noto
(@Hello_Noto07) reported
from
Oakengates, England
@virginmedia WiFi down again for the second day in the TF2 area……will this be fixed ASAP #VirginMedia
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Ali 💛✨
(@IAmAliAddams) reported
from
Hadley, England
@virginmedia your crappy service is down but yet you will not let me pay a bill early 😡
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Rinkku
(@Rinkku_) reported
from
Madeley, England
@virginmedia No issues found but it's been constantly dropping all day. That's with doing everything it says on the website. I don't really want to sit through 45 mins of being on hold to be told that nothing is wrong like previous times.
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Jord
(@J8rde) reported
from
Wellington, England
@virginmedia Yes, and end up on hold , I don't work from home so have a very limited timeframe after work to contact you. It shouldn't be this hard to cancel or at least arrange a call back .
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Kallie
(@kalliewood1965) reported
from
Wellington, England
@virginmedia I’m trying to cancel my broadband & phone line but can’t get thru on the number quoted. Please help?
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Hello Noto
(@Hello_Noto07) reported
from
Oakengates, England
@virginmedia Says no issue in area, and as I left for work there was no WiFi signal again, same as yesterday, rebooted box 4 times
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Ali 💛✨
(@IAmAliAddams) reported
from
Hadley, England
Quick to get my money but on thing is for sure @virginmedia is having shite service right now
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donna marie page
(@donnamariepage) reported
from
Hadley, England
@virginmedia my internet isn’t working since Friday and your technical support keep hanging up on me please can you respond to my query ?
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Jord
(@J8rde) reported
from
Wellington, England
@virginmedia day 5 of trying to cancel. Online chat is laughable was in a chat waiting for a reply for 9 hours yesterday,nothing ,now gone back to the start. 150 no1 answers. Covid is not an excuse when all your customers service people can WFH. CANCEL MY BROADBAND NOW!!!!
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Grace Hough
(@GraceHough) reported
from
Shrewsbury, England
@alanjenkins96 You lost internet. ? Big problem. Virgin media campaigning in Shrewsbury. Heard they not so good. Anyway welcome back.
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Lisa Vincent
(@LisaVin74208006) reported
from
Madeley, England
@virginmedia I'm wondering how many of your customers are having the same experiencing but they are in lockdown alone and no telephone service . I'm lucky I dont live alone my elderly Dad does it would be terrible if he couldn't speak to his family.
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Hello Noto
(@Hello_Noto07) reported
from
Oakengates, England
@virginmedia Well you say it will be fixed by 10:30pm but two weekends in a row is not great service, doubt we will get any refunds for lack of service
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Hello Noto
(@Hello_Noto07) reported
from
Oakengates, England
@virginmedia your WiFi boosters are terrible, followed all instructions and still can’t connect even via your app
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G
(@GOROBERT1987) reported
from
Oakengates, England
@virginmedia Its saying everything's fine but we've been having problems where the router keeps connecting and disconnecting for some reason
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Yasmin 🍹
(@YasminMHx) reported
from
Oakengates, England
@virginmedia £44.80 package change for a change we didn't agree to. Also, Advisor#3 has had me on hold for about 10/15 mins now and he's just accidentally "unhold" me whilst he was making himself a cuppa tea, sounded like he said "****" then put me back on hold again. 🙃
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Customer Service
(@vmbusinesshelp) reported
@Rosstho17683551 @vmbusiness I am sorry to see the service hasn't met expectations, can you please DM the details and we will take a look.
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Angela Enright
(@angelaenright7) reported
@virginmedia Unable to access e-mails since Monday. 24 hours to get help online and still not resolved. Now waiting for automated support since 1pm yesterday. Need to access documents in e-mail relating to vulnerable adults care. Phone cuts off unanswered after an hour. Help!
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Andy Gibson
(@AndyGiBBo) reported
@virginmedia now the 4th day in a row my wifi hasn’t worked properly... how can it be so difficult to fix something?
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Dr Rakish Rana - The Clear Coach
(@TheClearCoach) reported
@virginmedia took me 80mins to get through to someone on the phone - and they just went and cut me off - now on 3rd attempt to speak with someone today for an ongoing broadband/wifi issue #pullingmyhairout - really could do with some help :)
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johngeorge1977
(@johngeorge1977) reported
@virginmedia worst customer service ever. Been attempting to resolve issue since September & its still outstanding. Billing me double every month. Advised it was resolved and its not. Hand written a letter to resolve and they've responded by directing me to a pointless chatbot.
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tdb
(@tommmywiseau) reported
@virginmedia I am paying you for a service why are you unable to deliver it?
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Olivia Mitchell
(@liv_mitchell) reported
Just having the worst of luck with companies at the moment. First our Ikea order, then virgin media and now our bed from bensons won’t be delivered until after Christmas 😩
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Jessica Pellicioli
(@JPellicioli) reported
@virginmedia Setting up the line. We solved with my husband taking a day off at the last minute. But WE had to find a solution as none of the people I spoke with knew wheat they were doing. surely the worse customer service I'm afraid...
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Alahna Hx
(@alahnax_) reported
@virginmedia can I get some help please. I've no broadband or TV this morning
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Martin Dalton Photo
(@MartinDaltonPix) reported
@virginmedia we have had extremely slow broadband speeds all month in RM164JN 50mbps max instead of 350 impossibly long waits for customer services on the phone. Could it be checked please?