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Virgin Media

Virgin Media Outage Report in Wellington, Telford and Wrekin, England

Why is my Virgin Media service not working?

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Full Outage Map

Problems in the last 24 hours in Wellington, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Wellington, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  • 56% Internet (56%)
  • 21% Wi-fi (21%)
  • 10% Total Blackout (10%)
  • 8% TV (8%)
  • 4% E-mail (4%)
  • 2% Phone (2%)

Live Outage Map Near Wellington, England

The most recent Virgin Media outage reports came from the following cities: Telford.

CityProblem TypeReport Time
Telford Wi-fi 9 days ago
Telford Internet 10 days ago
Telford TV 13 days ago
Telford Total Blackout 19 days ago
Telford TV 25 days ago
Telford TV 25 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Wellington, England

Latest outage, problems and issue reports in Wellington and nearby locations:

  • rexham
    John Gallagher (@rexham) reported from Telford and Wrekin, England

    @virginmedia hi are you running an anniversary prize comp. my browser keeps picking up a page saying so and I can’t get rid of it. Help

  • dolallydan7981
    Daniel Guryn (@dolallydan7981) reported from Oakengates, England

    @TelfordWrekin @virginmedia Sky is down to

  • Hello_Noto07
    Dave Noto (@Hello_Noto07) reported from Oakengates, England

    @virginmedia Trying to cancel my grandads package, but he has no account numbers or any details, and cannot speak to anyone

  • donnamariepage
    donna marie page (@donnamariepage) reported from Hadley, England

    @virginmedia my internet isn’t working since Friday and your technical support keep hanging up on me please can you respond to my query ?

  • Hello_Noto07
    Hello Noto (@Hello_Noto07) reported from Oakengates, England

    @virginmedia Well you say it will be fixed by 10:30pm but two weekends in a row is not great service, doubt we will get any refunds for lack of service

  • DanBennett
    Dan Bennett (@DanBennett) reported from Madeley, England

    Thank you Virgin Media for going offline just after I break then fix a customer site, rather than going offline in its broken state. Appreciate you waiting for me. Don’t appreciate you being offline though.

  • LisaVin74208006
    Lisa Vincent (@LisaVin74208006) reported from Madeley, England

    @virginmedia I'm wondering how many of your customers are having the same experiencing but they are in lockdown alone and no telephone service . I'm lucky I dont live alone my elderly Dad does it would be terrible if he couldn't speak to his family.

  • MscChris
    Chris Shepherd CIHCM (@MscChris) reported from Admaston, England

    Hi @virginmedia any idea what the broadband issue is in TF5 ?

  • LisaVin74208006
    Lisa Vincent (@LisaVin74208006) reported from Madeley, England

    @virginmedia My home telephone line has been out of service for 10+ days . An engineer came to fix it Friday (last) 30th said fault was with service and would be repaired by Monday 2nd Nov. I've left numerous requests for response on website but no reply!

  • LisaVin74208006
    Lisa Vincent (@LisaVin74208006) reported from Madeley, England

    @virginmedia your self help checks to resolve faults is INFURIATING ! Run test on equipment but still a fault on home phone line but cant book an engineer !! I've had a "chat" with a robot and now just have to hope cyberspace is listening !!

  • Loveisinthehai7
    Love is in the hair (@Loveisinthehai7) reported from Telford and Wrekin, England

    @virginmedia can you help me? I have lost itv channel, its completely frozen. All other channels are fine and I have cheaked wires and reset my box.

  • sengupta_monish
    monish sengupta (@sengupta_monish) reported from Telford and Wrekin, England

    Dear @virginmedia I have called you four times to resolve my bill. Every time I was promised to get a resolution within 3 hours. This is going on since 9th October.

  • Tao1358
    Robin (@Tao1358) reported from Wellington, England

    @TelfordWrekin @virginmedia Virgin broadband down in TF1 but tv ok.

  • Kerry777
    Kerry (@Kerry777) reported from Newport, England

    @virginmedia I give up! Time to look for another service provider who cares about their customers!

  • DonWalker124
    Don walker🇬🇭🇬🇧 (@DonWalker124) reported from Telford and Wrekin, England

    @virginmedia Exactly the same thing they keep telling me whenever I called them so if you truly want to help kinda send someone to come & have a look. Tf3 2LD.

  • Kerry777
    Kerry (@Kerry777) reported from Newport, England

    @virginmedia poor service! Second time calling in a week! Slow service and bad reception! For the money you pay it’s not acceptable. Time to look ok for a new service provider!

  • kjukes1989
    Karl Jukes (@kjukes1989) reported from Madeley, England

    I sincerely hope @EE have fixed their issues. No service at all yesterday which is unacceptable. Paying a ridiculous amount each month for data I barely use right now, until needed yesterday with @virginmedia ongoing issues and you failed to step up. Sort it out please! 😤

  • Jimmyboy35
    James Agg (@Jimmyboy35) reported from Telford and Wrekin, England

    @virginmedia can someone from your customer retentions message me or let me contact someone had a very embarrassing offer for a new deal been a customer over 23 years I was told if I dropped sky sports and bt sports it would cost more

  • BurriJoD
    BurriJo (@BurriJoD) reported from Wellington, England

    Hey @virginmedia my router is dropping the internet everyday on multiple devices. Pls help.

  • BurriJoD
    BurriJo (@BurriJoD) reported from Wellington, England

    Last night I did something that I have probably never done before, at least not that I can remember; before I went to bed I said a prayer to the Baby Jesus. To ask him to fix the @virginmedia internet by the morning. Cont...

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • laurenlouisee
    Lauren (@laurenlouisee) reported

    @virginmedia Engineer didn’t turn up, spent 2.5hrs on hold to be told that engineer did (but we were in and have cctv and no call) - raised complaint and promised call before 9am today but no call. Very frustrated and out of pocket from having to hotspot and call charges.

  • VJ04450694
    V/J (@VJ04450694) reported

    @virginmedia Y dont u guys wait for 3 months i wont pay bill amd use service..??

  • wez_dunne
    Wesley Dunne (@wez_dunne) reported

    @virginmedia Hi yes we have but doesn’t work. Averaging 20mbs this morning but obviously not even close to what we’re paying for. This is clearly a broader capacity issue and not just my modem would you not agree?

  • StuartY19
    Stuart Young (@StuartY19) reported

    @virginmedia I want to cancel an order to join you guys, I can’t get logged into my account I have made. Can you cancel the order before this comes?

  • OdeanMarik
    A rodent by anyother name is just as squeak (@OdeanMarik) reported

    @virginmedia @raymondkasiban2 Here is an idea GET YOUR AGENTS TO DO THEIR JOB! STOP BLAMING CUSTOMERS! GE5 YOUR MANAGERS ON THE FLOORS AND GET THEM ACTUALLY DEALING WITH ISSUES. START HOLDING AGENTS ACCOUNTABLE FOR BAD SERVICE!

  • Postmanlondon
    Richard Meadowcroft (@Postmanlondon) reported

    @virginmedia It has proved impossible to contact any number to order a booster I believe it is a myth that you actually provide these you used to provide a great service what happened. Perhaps the only answer is leave as I am done with complaining as it has not working.

  • tonyhawken
    Anthony John Hawken (@tonyhawken) reported

    @virginmedia Internet has crashed for the third time this morning. Rang customer support. Only Got useless advice about checking out a certain website when I have no Internet. Rang fault status line - was not provided with any information. Finally had to reply to an SMS message.

  • JoaquiOliver
    Oliver Atom (@JoaquiOliver) reported

    @virginmedia seem unable to send an engineer, even when their products are not working BUT I AM STILL PAYING RIGHT?

  • Atomic_Dorset
    Tom McGuigan (@Atomic_Dorset) reported

    @virginmedia Do you have an email address for Virgin mobile complaints? Need to resolve non-service issues asap. @virginmedia

  • captainale_
    Ale de Capitani (@captainale_) reported

    It's 2 pm already? How the time flies when you waste your entire morning trying to access support through Virgin Media's failiure of customer service! 🙃