Virgin Media Outage Report in Wellington, Telford and Wrekin, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Wellington, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Wellington and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Wellington, Telford and Wrekin, England
The most recent Virgin Media outage reports came from the following cities: Telford.
| City | Problem Type | Report Time |
|---|---|---|
 Telford |
TV | |
| Telford |
TV | |
| Telford |
Internet | |
| Telford |
Internet | |
| Telford |
Internet | |
| Telford |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Wellington, England
Latest outage, problems and issue reports in Wellington and nearby locations:
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Hello Noto
(@Hello_Noto07) reported
from
Oakengates, England
@virginmedia your WiFi boosters are terrible, followed all instructions and still can’t connect even via your app
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Jord
(@J8rde) reported
from
Wellington, England
@virginmedia day 5 of trying to cancel. Online chat is laughable was in a chat waiting for a reply for 9 hours yesterday,nothing ,now gone back to the start. 150 no1 answers. Covid is not an excuse when all your customers service people can WFH. CANCEL MY BROADBAND NOW!!!!
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Markav🦁
(@MarkavParry) reported
from
Madeley, England
@virginmedia twice I have called you now, trying to cancel my contract. 50 and 90minute phone calls just to be hung up on!! I’m cancelling the direct debit. Just try and charge me and I will be charging you the cost of my phone bill that you wasted my time with!!!
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monish sengupta
(@sengupta_monish) reported
from
Telford and Wrekin, England
Dear @virginmedia I have called you four times to resolve my bill. Every time I was promised to get a resolution within 3 hours. This is going on since 9th October.
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donna marie page
(@donnamariepage) reported
from
Hadley, England
@virginmedia my internet isn’t working since Friday and your technical support keep hanging up on me please can you respond to my query ?
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Kallie
(@kalliewood1965) reported
from
Wellington, England
@virginmedia I’m trying to cancel my broadband & phone line but can’t get thru on the number quoted. Please help?
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Lisa Vincent
(@LisaVin74208006) reported
from
Madeley, England
@virginmedia I'm wondering how many of your customers are having the same experiencing but they are in lockdown alone and no telephone service . I'm lucky I dont live alone my elderly Dad does it would be terrible if he couldn't speak to his family.
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Hello Noto
(@Hello_Noto07) reported
from
Oakengates, England
@virginmedia Had to reset box again when I got home, this isn’t good service
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Jord
(@J8rde) reported
from
Wellington, England
@virginmedia Yes, and end up on hold , I don't work from home so have a very limited timeframe after work to contact you. It shouldn't be this hard to cancel or at least arrange a call back .
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BurriJo
(@BurriJoD) reported
from
Wellington, England
Hey @virginmedia my router is dropping the internet everyday on multiple devices. Pls help.
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Lisa Vincent
(@LisaVin74208006) reported
from
Madeley, England
@virginmedia My home telephone line has been out of service for 10+ days . An engineer came to fix it Friday (last) 30th said fault was with service and would be repaired by Monday 2nd Nov. I've left numerous requests for response on website but no reply!
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Hello Noto
(@Hello_Noto07) reported
from
Oakengates, England
@virginmedia Well you say it will be fixed by 10:30pm but two weekends in a row is not great service, doubt we will get any refunds for lack of service
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Hello Noto
(@Hello_Noto07) reported
from
Oakengates, England
@virginmedia Says no issue in area, and as I left for work there was no WiFi signal again, same as yesterday, rebooted box 4 times
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Love is in the hair
(@Loveisinthehai7) reported
from
Telford and Wrekin, England
@virginmedia can you help me? I have lost itv channel, its completely frozen. All other channels are fine and I have cheaked wires and reset my box.
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Lisa Vincent
(@LisaVin74208006) reported
from
Madeley, England
@virginmedia your self help checks to resolve faults is INFURIATING ! Run test on equipment but still a fault on home phone line but cant book an engineer !! I've had a "chat" with a robot and now just have to hope cyberspace is listening !!
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G
(@GOROBERT1987) reported
from
Oakengates, England
@virginmedia Its saying everything's fine but we've been having problems where the router keeps connecting and disconnecting for some reason
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Hello Noto
(@Hello_Noto07) reported
from
Oakengates, England
@virginmedia WiFi down again for the second day in the TF2 area……will this be fixed ASAP #VirginMedia
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Dan Bennett
(@DanBennett) reported
from
Madeley, England
Thank you Virgin Media for going offline just after I break then fix a customer site, rather than going offline in its broken state. Appreciate you waiting for me. Don’t appreciate you being offline though.
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Ed
(@Ed_Pritch91) reported
from
Telford and Wrekin, England
@mitchec1 @SkyUK @virginmedia Bad move.
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Chris Shepherd CIHCM
(@MscChris) reported
from
Admaston, England
Hi @virginmedia any idea what the broadband issue is in TF5 ?
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Adam Lang
(@djHaribo55) reported
@virginmedia also received an e mail on 28 september saying customer services would get back to me within 28 days. Anyone care to guess the punchline??? What a scummy company!!
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Victims Voice
(@victimsvoice73) reported
After being with @O2 for many years since they merged with @virginmedia both me and my father whose on @virginmedia are having problems connecting all the time and as he’s 79 and we both need the phone think it’s time to change when contract ends really worries me unreliable
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sue taylor
(@suejacob20) reported
@virginmedia Not about being successful. Your site was down most of the day and ticket touts already have them in resale. Disgusting
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Serj
(@Trilbyfy) reported
@virginmedia Congratulations on being the worst ISP (Internet Service Provider) of 2022. When the Internet does work it's not at the speeds I pay for. Your Top 3 suggestions for fixing WiFi. Turn it On & Off again, Reset your Hub, Wait 24 Hours and see that nothing has changed.
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CIGraphics
(@cigraphics) reported
@virginmedia my router is completely dead. no lights nothing. i check the power adapter and that's fine. also not having support 24/7 for an internet company is completely unacceptable. How am I going to be able to work since I work from home ?
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Ceri Robson
(@purplemonkey790) reported
@virginmedia endless drop outs on my internet today. And all week. Disrupting my work, and the next available technician call out date is Wednesday? So, no internet for me til then? What a joke. No end of issues with you. Can anyone recommend a better internet provider?? I’m done
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Daniel Finch
(@DanielFinch76) reported
Who else has had trouble with @virginmedia when trying to cancel their package within 14 days cooling off period? They are a joke!
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raffertysboro
(@raffertysboro) reported
Appalling service!!! My family have been with Virgin since it was Comcast in the UK, tried to leave because our TV signal has not worked for since August, despite complaints, been called a liar, told we are not allowed to leave for another 30 days!!! @virginmedia @LutzSchueler
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Shauna Thompson🖤
(@Shaunanicole25) reported
@virginmedia your company is causing my way to much stress, my box is clearly broken as my internet cuts out 24/7, but yet your services refuse to help me and tell me everything is okay!
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Elliott Hall
(@HallElliott) reported
@virginmedia if I could choose an alternative supplier I would, but given that I pay my contract in full the least you can do is live up to your part of it. I am receiving an average of 10% of my 200mbs bband service and right now 0.85mbs WiFi - no 5g service. #RubbishService