Virgin Media Outage Report in Shrewsbury, Shropshire, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Shrewsbury, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Shrewsbury and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (41%)
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TV (30%)
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Wi-fi (11%)
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Total Blackout (10%)
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E-mail (6%)
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Phone (2%)
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Shrewsbury, England
Latest outage, problems and issue reports in Shrewsbury and nearby locations:
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donna marie page
(@donnamariepage) reported
from
Hadley, England
@virginmedia my internet isn’t working since Friday and your technical support keep hanging up on me please can you respond to my query ?
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Chris Shepherd CIHCM
(@MscChris) reported
from
Admaston, England
Hi @virginmedia any idea what the broadband issue is in TF5 ?
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Love is in the hair
(@Loveisinthehai7) reported
from
Telford and Wrekin, England
@virginmedia can you help me? I have lost itv channel, its completely frozen. All other channels are fine and I have cheaked wires and reset my box.
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John Gallagher
(@rexham) reported
from
Telford and Wrekin, England
@virginmedia hi are you running an anniversary prize comp. my browser keeps picking up a page saying so and I can’t get rid of it. Help
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Jord
(@J8rde) reported
from
Wellington, England
@virginmedia Yes, and end up on hold , I don't work from home so have a very limited timeframe after work to contact you. It shouldn't be this hard to cancel or at least arrange a call back .
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Grace Hough
(@GraceHough) reported
from
Shrewsbury, England
@alanjenkins96 You lost internet. ? Big problem. Virgin media campaigning in Shrewsbury. Heard they not so good. Anyway welcome back.
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Nick Bryant
(@badsneaker5) reported
from
Ironbridge, England
Yet another failure by @talktalk. After yet more phone calls, no one at TalkTalk is wiling to take ownership of my problem. All I want to do is take my landline number to @Virginmedia at my new address. Talktalk are totally incompetent. No one is actually try to help.
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Ali 💛✨
(@IAmAliAddams) reported
from
Hadley, England
@virginmedia your crappy service is down but yet you will not let me pay a bill early 😡
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James Agg
(@Jimmyboy35) reported
from
Telford and Wrekin, England
@virginmedia can someone from your customer retentions message me or let me contact someone had a very embarrassing offer for a new deal been a customer over 23 years I was told if I dropped sky sports and bt sports it would cost more
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Ali 💛✨
(@IAmAliAddams) reported
from
Hadley, England
Quick to get my money but on thing is for sure @virginmedia is having shite service right now
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shaun Simpson
(@shaunsimpson72) reported
from
Hadley, England
@virginmedia how do I cancel? My wife's account. Then can I reopen as a new customer to get the new customer deal?
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Jord
(@J8rde) reported
from
Wellington, England
@virginmedia day 5 of trying to cancel. Online chat is laughable was in a chat waiting for a reply for 9 hours yesterday,nothing ,now gone back to the start. 150 no1 answers. Covid is not an excuse when all your customers service people can WFH. CANCEL MY BROADBAND NOW!!!!
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BurriJo
(@BurriJoD) reported
from
Wellington, England
Hey @virginmedia my router is dropping the internet everyday on multiple devices. Pls help.
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Captain Buzzkill RN
(@GrumpyXMatelot) reported
from
Telford and Wrekin, England
1 hour and counting on the phone with @virginmedia customer service almost as bad as their actual service
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Nick Bryant
(@badsneaker5) reported
from
Broseley, England
@TalkTalk @virginmedia despite MANY phonecalls and promises from yourselves you have failed to transfer my landline number of 50 years from Talktalk to Virgin. SOMEONE PLEASE HELP!
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Ed
(@Ed_Pritch91) reported
from
Telford and Wrekin, England
@mitchec1 @SkyUK @virginmedia Bad move.
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monish sengupta
(@sengupta_monish) reported
from
Telford and Wrekin, England
Dear @virginmedia I have called you four times to resolve my bill. Every time I was promised to get a resolution within 3 hours. This is going on since 9th October.
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Chris Midgley
(@chrismidgley) reported
from
Telford and Wrekin, England
@virginmedia broadband outage TF4
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Simon Bonds
(@SimonBonds007) reported
from
Telford and Wrekin, England
@virginmedia outage in TF area. Internet has been down since 11am? Estimated fix time is 3pm? How are we supposed to work from home?! I hope you will be giving compensation for this.
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Kallie
(@kalliewood1965) reported
from
Wellington, England
@virginmedia I’m trying to cancel my broadband & phone line but can’t get thru on the number quoted. Please help?
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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******-G©️🇬🇧🏴🇨🇭
(@Crikey_G) reported
@virginmedia Have just spoken to another advisor, thanks. Shame that the deals on your website for TV & Broadband aren't available to me because I already have broadband. Being an existing customer looking to take additional services, and being charged a premium for it. :(
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Emily Miller
(@EmilyMiller2212) reported
Have been waiting 3 months for Virgin Media wifi. Installation has been cancelled 4 times without warning. Have made a formal complaint and received no response. Could lose job – completely at a loss - please help @virginmedia @libertyglobal
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Ian Smith
(@1an5mith) reported
@virginmedia Your equally useless app wouldn’t let me sign on. It’s your bloody service, are you saying you don’t know about and outage in the Croydon (CR8 AREA) and if there is a fault you don’t know when it will be fixed. Given up on customer service have we, truly a 💩house company
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Chris Priestley
(@crispriestley) reported
@virginmedia But in case you can’t find that - your Twitter people gave me a wrong number for support after me saying you hide that number then your support said they’d send a new box - which they didn’t. Month later new support then sent a new box (no remote though)
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carolyn
(@carolyn42131974) reported
@virginmedia Strange how VM seems to think it is acceptable to have these constant issues. I don't have this problem with my Internet provider and they are cheaper. Talktalk are much better, reason I left VM is because the Internet kept going down
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Luisa Gottardo
(@luisagottardo1) reported
@virginmedia That doesn’t help. I need to know when it’s going to happen, and I cannot wait until 10 June!
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Dren Lubovci
(@DLubovci) reported
@virginmedia i tried visiting three different stores. Edmonton, Wood Green and Enfield. Are there any stores available for in-store help?
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Customer Service
(@vmbusinesshelp) reported
@neillhope @krystofereve @virginmedia Hello! Thank you for contacting Virgin Media Business. We are aware that there’s problem with our services effecting only Static IP customers. Our team’s working on it to resolve it as soon as possible. Apologies for any inconvenience.
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KMillsHD
(@KMillsHD) reported
@virginmedia Your tech support desk does not want to resolve my intermittent broadband! He is telling to separate my wi-fi signals to make it 2.4ghz and 5ghz two separate channels... My phone and broadband is disconnecting.
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ari 🌿
(@arianasinsides) reported
Literally why do @virginmedia even have customer service. Most pointless 4 weeks of interactions of my life