Virgin Media Outage Report in Shrewsbury, Shropshire, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Shrewsbury, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Shrewsbury and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
January 15: Problems at Virgin Media
Virgin Media is having issues since 02:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (15%)
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TV (7%)
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E-mail (5%)
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Phone (2%)
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Shrewsbury, England
Latest outage, problems and issue reports in Shrewsbury and nearby locations:
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monish sengupta
(@sengupta_monish) reported
from
Telford and Wrekin, England
Dear @virginmedia I have called you four times to resolve my bill. Every time I was promised to get a resolution within 3 hours. This is going on since 9th October.
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Simon Bonds
(@SimonBonds007) reported
from
Telford and Wrekin, England
@virginmedia outage in TF area. Internet has been down since 11am? Estimated fix time is 3pm? How are we supposed to work from home?! I hope you will be giving compensation for this.
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Love is in the hair
(@Loveisinthehai7) reported
from
Telford and Wrekin, England
@virginmedia can you help me? I have lost itv channel, its completely frozen. All other channels are fine and I have cheaked wires and reset my box.
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Elaine mills
(@elainemills123) reported
from
Telford and Wrekin, England
@virginmedia is there a broadband issue as mine has suddendly stopped working tried re set router still nothing am in Telford
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Ed
(@Ed_Pritch91) reported
from
Telford and Wrekin, England
@mitchec1 @SkyUK @virginmedia Bad move.
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Robin
(@Tao1358) reported
from
Wellington, England
@TelfordWrekin @virginmedia Virgin broadband down in TF1 but tv ok.
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Chris Smith
(@ChrisMDSmith79) reported
from
Hadley, England
@StroescuGabriel @SamWall59028621 @xxIndyRef2xx @virginmedia That is why you should never use wifi. I have 3PCs, 2 consoles plus 2 x 4k TVs with V6 boxes. I use Cat6 on my PC and console (the rest is cat5) ethernet cabled into my own router, then into my Hub3 in modem mode. No issues with ping/lag here.
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James Agg
(@Jimmyboy35) reported
from
Telford and Wrekin, England
@virginmedia can someone from your customer retentions message me or let me contact someone had a very embarrassing offer for a new deal been a customer over 23 years I was told if I dropped sky sports and bt sports it would cost more
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John Gallagher
(@rexham) reported
from
Telford and Wrekin, England
@virginmedia hi are you running an anniversary prize comp. my browser keeps picking up a page saying so and I can’t get rid of it. Help
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Chris Shepherd CIHCM
(@MscChris) reported
from
Admaston, England
Hi @virginmedia any idea what the broadband issue is in TF5 ?
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Grace Hough
(@GraceHough) reported
from
Shrewsbury, England
@alanjenkins96 You lost internet. ? Big problem. Virgin media campaigning in Shrewsbury. Heard they not so good. Anyway welcome back.
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Jord
(@J8rde) reported
from
Wellington, England
@virginmedia Yes, and end up on hold , I don't work from home so have a very limited timeframe after work to contact you. It shouldn't be this hard to cancel or at least arrange a call back .
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Kallie
(@kalliewood1965) reported
from
Wellington, England
@virginmedia I’m trying to cancel my broadband & phone line but can’t get thru on the number quoted. Please help?
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Don walker🇬🇭🇬🇧
(@DonWalker124) reported
from
Telford and Wrekin, England
@virginmedia Exactly the same thing they keep telling me whenever I called them so if you truly want to help kinda send someone to come & have a look. Tf3 2LD.
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BurriJo
(@BurriJoD) reported
from
Wellington, England
Hey @virginmedia my router is dropping the internet everyday on multiple devices. Pls help.
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BurriJo
(@BurriJoD) reported
from
Wellington, England
Last night I did something that I have probably never done before, at least not that I can remember; before I went to bed I said a prayer to the Baby Jesus. To ask him to fix the @virginmedia internet by the morning. Cont...
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donna marie page
(@donnamariepage) reported
from
Hadley, England
@virginmedia my internet isn’t working since Friday and your technical support keep hanging up on me please can you respond to my query ?
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Jord
(@J8rde) reported
from
Wellington, England
@virginmedia day 5 of trying to cancel. Online chat is laughable was in a chat waiting for a reply for 9 hours yesterday,nothing ,now gone back to the start. 150 no1 answers. Covid is not an excuse when all your customers service people can WFH. CANCEL MY BROADBAND NOW!!!!
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Ali 💛✨
(@IAmAliAddams) reported
from
Hadley, England
Quick to get my money but on thing is for sure @virginmedia is having shite service right now
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Ken
(@Ross6Kennedy) reported
from
Wellington, England
Amount of money @virginmedia charge you and they can’t even sort out a problem overnight #shambles
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Anee Nigma
(@anee_nigma) reported
@virginmedia @tandcbroking Dear, Dear Virgin Media, thanks for the service checker link, tell me, did you check that dead link, in fact everything is dead in Rutherglen Glasgow, 150, 151, "We're all busy, phone back later", seriously. Must try harder.
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David McCracken
(@drmccracken255) reported
@virginmedia nothing but trouble since getting the Hub 4. WiFi continually drops out and terrible coverage around the house. Worked perfectly before. I’ve spoken with customer service a dozen times this last month and still not resolved. All they do is offer me pods for an extra £5pm terrible
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The Mersey Blogger
(@merseybloggeruk) reported
@virginmedia TV services gone down across large parts of the UK with customers unable to use the My Virgin Media website as that has gone down too.
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karen burke
(@crazykaz06) reported
@Matty411 @virginmedia Me too and their website is down. Shocking service as always
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Hazel Carroll
(@HcLuFc) reported
@virginmedia hi no virgin Internet or TV can only watch from tivo here in leeds 9 can't check service status as website down as well
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julie groves
(@juliegroves49) reported
@virginmedia @5IMON_ Are you serious right now virgin people haven't GOT ANY TV SERVICE SOME HAVENT GOT INTERNET AND YOUR YELLING PEOPLE TO GO ON THE WEB SITE AND THATS NLOODY DOWN TOO GET YOUR FINGER OUT AND GET IT SORTED.
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Steve Gill 🇬🇧🇪🇺🇿🇦🏴🏴
(@GreenOakSteve) reported
@virginmedia Guildford area Also TV down Support websites and app all unavailable Followed on-screen instructions to reboot the TiVo, now stuck unable to download channel info (S102) Is internet still stable?
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Ros
(@ros_tinkler) reported
@DonnaSLADEN @virginmedia There is a msg from Virgin there is a known outage & it should be fixed soon 👌
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Charlesworth Webbington
(@TheChazbar) reported
@virginmedia Internet has been down for 2 hours, Seriously need some help resolving this as your website crashes whenever I try to go on it, other websites are fine
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TKC | KingShamus
(@KingShamus1) reported
So @virginmedia TV is down and their sign in page is unavailable did someone mistype a DNS update?