Virgin Media Outage Report in Shrewsbury, Shropshire, England

Problems in the last 24 hours in Shrewsbury, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Shrewsbury, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

• Internet (56%)
• Wi-fi (21%)
• Total Blackout (10%)
• TV (8%)
• E-mail (4%)
• Phone (2%)

Community Discussion

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Virgin Media Issues Reports Near Shrewsbury, England

Latest outage, problems and issue reports in Shrewsbury and nearby locations:

• 
  Simon Bonds (@SimonBonds007) reported 23 seconds ago from Telford and Wrekin, England

  @virginmedia Update says 6:30pm. It has been down since 2pm. No updates via text or email. Very disappointed.

• 
  Captain Buzzkill RN (@GrumpyXMatelot) reported 38 seconds ago from Telford and Wrekin, England

  @virginmedia 40 minutes and I finally get to talk to someone before being put on hold again as I'm bringing transfered because that person from @virginmedia can't help despite going through a multi choice option list that be part of the Turing test

• 
  Kallie (@kalliewood1965) reported 10 minutes ago from Wellington, England

  @virginmedia Been trying to get thru to you by phone for 3 days now!! You’re well overcharging me for broadband please help me!!

• 
  Chris Smith (@ChrisMDSmith79) reported 11 minutes ago from Hadley, England

  @StroescuGabriel @SamWall59028621 @xxIndyRef2xx @virginmedia That is why you should never use wifi. I have 3PCs, 2 consoles plus 2 x 4k TVs with V6 boxes. I use Cat6 on my PC and console (the rest is cat5) ethernet cabled into my own router, then into my Hub3 in modem mode. No issues with ping/lag here.

• 
  BurriJo (@BurriJoD) reported 16 minutes ago from Wellington, England

  Hey @virginmedia my router is dropping the internet everyday on multiple devices. Pls help.

• 
  Robin (@Tao1358) reported 18 minutes ago from Wellington, England

  @TelfordWrekin @virginmedia Virgin broadband down in TF1 but tv ok.

• 
  Don walker🇬🇭🇬🇧 (@DonWalker124) reported 21 minutes ago from Telford and Wrekin, England

  @virginmedia Exactly the same thing they keep telling me whenever I called them so if you truly want to help kinda send someone to come & have a look. Tf3 2LD.

• 
  Chris Shepherd CIHCM (@MscChris) reported 24 minutes ago from Admaston, England

  @shrutinha @TalkTalk @MoneySavingExp They’re shocking, download speeds never anything like I was paying for and customer service awful. I left for a great deal and service with @virginmedia

• 
  John Gallagher (@rexham) reported 26 minutes ago from Telford and Wrekin, England

  @virginmedia hi are you running an anniversary prize comp. my browser keeps picking up a page saying so and I can’t get rid of it. Help

• 
  James Agg (@Jimmyboy35) reported 27 minutes ago from Telford and Wrekin, England

  @virginmedia can someone from your customer retentions message me or let me contact someone had a very embarrassing offer for a new deal been a customer over 23 years I was told if I dropped sky sports and bt sports it would cost more

• 
  BurriJo (@BurriJoD) reported 29 minutes ago from Wellington, England

  Last night I did something that I have probably never done before, at least not that I can remember; before I went to bed I said a prayer to the Baby Jesus. To ask him to fix the @virginmedia internet by the morning. Cont...

• 
  Philip Osborne (@philip_osborne) reported 30 minutes ago from Telford and Wrekin, England

  @virginmedia Nothing listed on the service status page.

• 
  Philip Osborne (@philip_osborne) reported 30 minutes ago from Telford and Wrekin, England

  @virginmedia 1/2 It’s with all devices, we’ve tried everything, we’ve reset, we’ve turned everything off and on again, we’ve switched from 5ghz to 2.4ghz and back again … it’s … just … so … slow! 😫😫😫 And I don’t get why we should need to be IT experts to get a good service …

• 
  Captain Buzzkill RN (@GrumpyXMatelot) reported 35 minutes ago from Telford and Wrekin, England

  @virginmedia 35 minutes trying to talk to someone and nearly two hours from your how can I help tweet. No wonder I'm leaving

• 
  Ken (@Ross6Kennedy) reported 41 minutes ago from Wellington, England

  Amount of money @virginmedia charge you and they can’t even sort out a problem overnight #shambles

• 
  Chris Smith (@ChrisMDSmith79) reported 47 minutes ago from Hadley, England

  @Qxater @Vivid_Web @xxIndyRef2xx @virginmedia That is all to do with the routing used. Baring in mind the entire back bone of the UK internet is controlled by the post office/BT Openwoe, so anyone piggy backing over BT would have a better ping. BUT ping is not the only issue. Being a gamer, give me VM 350 gaming pack over BT

• 
  Elaine mills (@elainemills123) reported 49 minutes ago from Telford and Wrekin, England

  @virginmedia hello already have broadband with you but 2 weeks ago visited shop signed up for phone and tv not got phoneline working yet tivo box not arrived dont know when live date is can you help

• 
  Elaine mills (@elainemills123) reported 53 minutes ago from Telford and Wrekin, England

  @virginmedia is there a broadband issue as mine has suddendly stopped working tried re set router still nothing am in Telford

• 
  Captain Buzzkill RN (@GrumpyXMatelot) reported 59 minutes ago from Telford and Wrekin, England

  @virginmedia Tbh the 5 minutes of dead air before I put the phone down on your colleague who was "just seeing what she could do" didn't help your cause much

• 
  Simon Bonds (@SimonBonds007) reported 59 minutes ago from Telford and Wrekin, England

  @virginmedia any reason why it’s taking you 4 hours to fix a problem in our area. This is the service you expect us as existing customers to pay through the nose for. But when we ring up and complain you say your deals are for new customers only!

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Haroon Ramzan (@bigH121) reported 4 minutes ago

  @virginmedia Christmas coming early don't make me laugh... Christmas won't come at all if virgin media have anything to do with it... the most shocking service I have ever received... be warned don't buy any services from virgin media

• 
  Craig (@CraigPT82) reported 4 minutes ago

  @virginmedia All I seem to hear is sorry! It just doesn't mean anything anymore. Just fix the broadband. Absolute joke of a service. Nobody should upgrade to a gig with you. Going to be at least 4 days before an engineer comes.

• 
  PhatSuppliUK (@PhatSuppliUK) reported 13 minutes ago

  @virginmedia @virginhelp Many times, told many times they will fix it. Months on no help, bad internet / no internet It's shocking how little you care about people who have been with you for years This needs fixing, you are costing us for a service we are not getting

• 
  ‎ً (@ilImheg) reported 14 minutes ago

  @virginmedia The website told me that it is checking my connection right now and they’re going to check over 24 hours and if not they’re going to send an engineer out if they don’t discover any problems I believe it said!

• 
  Cazza (@Cazza007) reported 15 minutes ago

  @virginmedia We've not had problems before and no more now than there was previously when it was working. Something is not right as wifi dropped 3 times in an hr. Only me on my pc. No one else using it at time.

• 
  ✌️ (@oceanicestorm) reported 16 minutes ago

  @virginmedia As I said, the booster is not working. It has no power to it. So I have no internet upstairs as your hub somehow doesn’t reach that far. So I can’t work. You can’t send me a new one as you have none apparently. But I still have to pay for internet even though I’m not getting it.

• 
  ✌️ (@oceanicestorm) reported 17 minutes ago

  @virginmedia But they’ve already done that and it is broken. So why do they need to do it for a fourth time?

• 
  ✌️ (@oceanicestorm) reported 20 minutes ago

  @virginmedia Eh? You think after being on the phone to you guys for almost 2.5 hours and being hung up on twice, I’m gonna call again? No. I’ll wait for my complaint to be dealt with and then cancel my contract with you.

• 
  ROY (@FsR0Y) reported 20 minutes ago

  @virginmedia I live in the area LU4 8AG. On the service it says there’s no issue. I had issue for 10-20 minutes after it got fixed. However small issues like this frequently occurs weekly. It could be a problem of range. I’d like to get a booster if it’s possible.

• 
  Anna rice (@spanners6) reported 21 minutes ago

  @virginmedia The phone is only 1 month old as she replaced with a new phone thinking it was the phone that was the issue.