Virgin Media Outage Report in Shrewsbury, Shropshire, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Shrewsbury, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Shrewsbury and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
May 16: Problems at Virgin Media
Virgin Media is having issues since 12:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (16%)
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Total Blackout (13%)
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TV (8%)
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E-mail (6%)
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Phone (2%)
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Shrewsbury, England
Latest outage, problems and issue reports in Shrewsbury and nearby locations:
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Dave Stone
(@Appolotech) reported
from
Telford and Wrekin, England
Just had my first bill from @TalkTalk, from whom I get the broadband speed I pay for, whereas with @virginmedia I got half what I paid for at twice the price. Should’ve switched in any of those 15 years I was a loyal customer getting terrible customer service!
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Ken
(@Ross6Kennedy) reported
from
Wellington, England
Amount of money @virginmedia charge you and they can’t even sort out a problem overnight #shambles
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Captain Buzzkill RN
(@GrumpyXMatelot) reported
from
Telford and Wrekin, England
@virginmedia 40 minutes and I finally get to talk to someone before being put on hold again as I'm bringing transfered because that person from @virginmedia can't help despite going through a multi choice option list that be part of the Turing test
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Elaine mills
(@elainemills123) reported
from
Telford and Wrekin, England
@virginmedia is there a broadband issue as mine has suddendly stopped working tried re set router still nothing am in Telford
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Pete Jackson
(@pete62jackson) reported
from
Lawley Bank, England
@danslee @virginmedia Keep going @danslee We are all watching @virginmedia and thinking I wouldn't want to be with a provider with such draconian customer services #freedanfromvirgin
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Philip Osborne
(@philip_osborne) reported
from
Telford and Wrekin, England
@virginmedia 1/2 It’s with all devices, we’ve tried everything, we’ve reset, we’ve turned everything off and on again, we’ve switched from 5ghz to 2.4ghz and back again … it’s … just … so … slow! 😫😫😫 And I don’t get why we should need to be IT experts to get a good service …
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Simon Bonds
(@SimonBonds007) reported
from
Telford and Wrekin, England
@virginmedia Update says 6:30pm. It has been down since 2pm. No updates via text or email. Very disappointed.
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Elaine mills
(@elainemills123) reported
from
Telford and Wrekin, England
@virginmedia hello already have broadband with you but 2 weeks ago visited shop signed up for phone and tv not got phoneline working yet tivo box not arrived dont know when live date is can you help
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tony williams
(@sonofshane) reported
from
Wellington, England
@alandavies1 @virginmedia Agreed @virginmedia are absolutely useless. Customers giving up due to the impossibility of getting any help or a solution does not constitute a resolution. Which is where I ended up...
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Dave CES Fielder
(@ces12fielder) reported
from
Telford and Wrekin, England
@charleeanns @virginmedia @SkyUK Both as bad as each other , look after new customers but not the old , same as phone companies
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Chris Smith
(@ChrisMDSmith79) reported
from
Hadley, England
@StroescuGabriel @SamWall59028621 @xxIndyRef2xx @virginmedia That is why you should never use wifi. I have 3PCs, 2 consoles plus 2 x 4k TVs with V6 boxes. I use Cat6 on my PC and console (the rest is cat5) ethernet cabled into my own router, then into my Hub3 in modem mode. No issues with ping/lag here.
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Philip Osborne
(@philip_osborne) reported
from
Telford and Wrekin, England
@virginmedia Nothing listed on the service status page.
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Chris Smith
(@ChrisMDSmith79) reported
from
Hadley, England
@Qxater @Vivid_Web @xxIndyRef2xx @virginmedia That is all to do with the routing used. Baring in mind the entire back bone of the UK internet is controlled by the post office/BT Openwoe, so anyone piggy backing over BT would have a better ping. BUT ping is not the only issue. Being a gamer, give me VM 350 gaming pack over BT
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Kallie
(@kalliewood1965) reported
from
Wellington, England
@virginmedia Been trying to get thru to you by phone for 3 days now!! You’re well overcharging me for broadband please help me!!
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Captain Buzzkill RN
(@GrumpyXMatelot) reported
from
Telford and Wrekin, England
@virginmedia 35 minutes trying to talk to someone and nearly two hours from your how can I help tweet. No wonder I'm leaving
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Dave Stone
(@Appolotech) reported
from
Telford and Wrekin, England
@ObsessiveJohn @virginmedia They don’t have any competitors for speed, but that means customer service is complacent. The strongest guarantee with them is that you will not get the speed you pay for during peak times (evenings and weekends), and they won’t care!
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Chris Shepherd CIHCM
(@MscChris) reported
from
Admaston, England
@shrutinha @TalkTalk @MoneySavingExp They’re shocking, download speeds never anything like I was paying for and customer service awful. I left for a great deal and service with @virginmedia
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Simon Bonds
(@SimonBonds007) reported
from
Telford and Wrekin, England
@virginmedia any reason why it’s taking you 4 hours to fix a problem in our area. This is the service you expect us as existing customers to pay through the nose for. But when we ring up and complain you say your deals are for new customers only!
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Captain Buzzkill RN
(@GrumpyXMatelot) reported
from
Telford and Wrekin, England
@virginmedia Tbh the 5 minutes of dead air before I put the phone down on your colleague who was "just seeing what she could do" didn't help your cause much
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Robin
(@Tao1358) reported
from
Wellington, England
@TelfordWrekin @virginmedia Virgin broadband down in TF1 but tv ok.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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HC
(@PCHell147) reported
@virginmedia It needs new cable which you’re unlikely to fix. Leaves me with awful picture distortion and loss of HD channels sporadically. Not to mention internet that keeps dropping out
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RobG
(@RobG155) reported
@virginmedia I have just cancelled my VM Broadband after over 1 hour on a 0800 number costing me more than £20 because the 0345 number wouldn't even put me on hold. Underhand tactics by VM to prevent cancellations. Never go with Virgin again.
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Oliver Blakeman
(@0liblakeman) reported
@virginmedia Hi guys. I've moved into a new house, but am looking to upgrade my current plan - I wish to add TV and increase the bandwidth, unfortunately all my phone calls are being hung up, and the webchat is quite literally not working. Any help?
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Lea Aldover
(@LeaA1113) reported
@virginmedia Tried your phone line and all steps, rebooted, phone line suggests going to website for further help but website suggests call for further help. No online chat. Online messaging isn’t there. Need to speak to someone because online help is so bad and general. Need a person
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Steve b
(@wood_bespoke) reported
@virginmedia how do I get help for my TV package install its been updating all day, no help desk online crap 40 minutes on the phone
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Locked down Louise 🌹 #JustWearAFookingMask
(@ItsLuweeze) reported
from
Manchester, England
@SophieEB @virginmedia They’ve been giving my mate the runaround because she’s trying to cancel. She’s phoned every day for the last week, been put on hold for over an hour and then cut off! Awful service, I’m so glad I fcuked them off years ago 👍
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Rebecca 💋
(@RebeccaAshbyy) reported
Honestly can't wait for my contract with @virginmedia to end. Every night after 6pm no Internet until the next morning and everyday we complain they say there's no problems. Awful.
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Alex Stevenson
(@Malex181) reported
@virginmedia when are you going to fix my service? It's been down since lunchtime today!!! I have no tv or internet and my kids are going mad. And then you have the cheek to put my bill up, not good enough virgin.
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Aj 🥤
(@AjPlaysX) reported
@virginmedia My internet just went down again this is annoying
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Martin Brown
(@pavlovscats) reported
@virginmedia I want an engineer to visit and get my issue sorted. It’s very simple to resolve this problem but your procedures make it almost impossible to arrange. Please just arrange and engineer as soon as possible. I have used the app to test for faults.