Virgin Media Outage Report in Shrewsbury, Shropshire, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Shrewsbury, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Shrewsbury and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (13%)
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TV (8%)
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E-mail (7%)
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Phone (2%)
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Shrewsbury, England
Latest outage, problems and issue reports in Shrewsbury and nearby locations:
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Love is in the hair
(@Loveisinthehai7) reported
from
Telford and Wrekin, England
@virginmedia can you help me? I have lost itv channel, its completely frozen. All other channels are fine and I have cheaked wires and reset my box.
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BurriJo
(@BurriJoD) reported
from
Wellington, England
Hey @virginmedia my router is dropping the internet everyday on multiple devices. Pls help.
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Don walker🇬🇭🇬🇧
(@DonWalker124) reported
from
Telford and Wrekin, England
@virginmedia Exactly the same thing they keep telling me whenever I called them so if you truly want to help kinda send someone to come & have a look. Tf3 2LD.
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John Gallagher
(@rexham) reported
from
Telford and Wrekin, England
@virginmedia hi are you running an anniversary prize comp. my browser keeps picking up a page saying so and I can’t get rid of it. Help
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Chris Smith
(@ChrisMDSmith79) reported
from
Hadley, England
@StroescuGabriel @SamWall59028621 @xxIndyRef2xx @virginmedia That is why you should never use wifi. I have 3PCs, 2 consoles plus 2 x 4k TVs with V6 boxes. I use Cat6 on my PC and console (the rest is cat5) ethernet cabled into my own router, then into my Hub3 in modem mode. No issues with ping/lag here.
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Simon Bonds
(@SimonBonds007) reported
from
Telford and Wrekin, England
@virginmedia Update says 6:30pm. It has been down since 2pm. No updates via text or email. Very disappointed.
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BurriJo
(@BurriJoD) reported
from
Wellington, England
Last night I did something that I have probably never done before, at least not that I can remember; before I went to bed I said a prayer to the Baby Jesus. To ask him to fix the @virginmedia internet by the morning. Cont...
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Simon Bonds
(@SimonBonds007) reported
from
Telford and Wrekin, England
@virginmedia any reason why it’s taking you 4 hours to fix a problem in our area. This is the service you expect us as existing customers to pay through the nose for. But when we ring up and complain you say your deals are for new customers only!
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Robin
(@Tao1358) reported
from
Wellington, England
@TelfordWrekin @virginmedia Virgin broadband down in TF1 but tv ok.
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monish sengupta
(@sengupta_monish) reported
from
Telford and Wrekin, England
Dear @virginmedia I have called you four times to resolve my bill. Every time I was promised to get a resolution within 3 hours. This is going on since 9th October.
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Philip Osborne
(@philip_osborne) reported
from
Telford and Wrekin, England
@virginmedia 1/2 It’s with all devices, we’ve tried everything, we’ve reset, we’ve turned everything off and on again, we’ve switched from 5ghz to 2.4ghz and back again … it’s … just … so … slow! 😫😫😫 And I don’t get why we should need to be IT experts to get a good service …
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Chris Smith
(@ChrisMDSmith79) reported
from
Hadley, England
@Qxater @Vivid_Web @xxIndyRef2xx @virginmedia That is all to do with the routing used. Baring in mind the entire back bone of the UK internet is controlled by the post office/BT Openwoe, so anyone piggy backing over BT would have a better ping. BUT ping is not the only issue. Being a gamer, give me VM 350 gaming pack over BT
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Chris Shepherd CIHCM
(@MscChris) reported
from
Admaston, England
@shrutinha @TalkTalk @MoneySavingExp They’re shocking, download speeds never anything like I was paying for and customer service awful. I left for a great deal and service with @virginmedia
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James Agg
(@Jimmyboy35) reported
from
Telford and Wrekin, England
@virginmedia can someone from your customer retentions message me or let me contact someone had a very embarrassing offer for a new deal been a customer over 23 years I was told if I dropped sky sports and bt sports it would cost more
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Elaine mills
(@elainemills123) reported
from
Telford and Wrekin, England
@virginmedia is there a broadband issue as mine has suddendly stopped working tried re set router still nothing am in Telford
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donna marie page
(@donnamariepage) reported
from
Hadley, England
@virginmedia my internet isn’t working since Friday and your technical support keep hanging up on me please can you respond to my query ?
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Philip Osborne
(@philip_osborne) reported
from
Telford and Wrekin, England
@virginmedia Nothing listed on the service status page.
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Ken
(@Ross6Kennedy) reported
from
Wellington, England
Amount of money @virginmedia charge you and they can’t even sort out a problem overnight #shambles
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Elaine mills
(@elainemills123) reported
from
Telford and Wrekin, England
@virginmedia hello already have broadband with you but 2 weeks ago visited shop signed up for phone and tv not got phoneline working yet tivo box not arrived dont know when live date is can you help
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Chris Shepherd CIHCM
(@MscChris) reported
from
Admaston, England
Hi @virginmedia any idea what the broadband issue is in TF5 ?
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Jaq Avery
(@JaqAvery) reported
@virginmedia I am in desperate need of a call back. I need to cancel my contract but the phone line keeps cutting off part way through my call. I am leaving the country shortly and need to arrange return of my equipment before then.
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Sam
(@Sam_Rigg1) reported
@SkyHelpTeam I looked and it seems like when I go on the "TV and broadband" section of your website, I can get the 60mbps package. It's likely that I'll switch but with the amount of issues virginmedia has given me, I've lost faith in UK internet at this point.
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🐚 Shell Zenner 🐚
(@shellzenner) reported
@StoodUpTooFast @virginmedia Can you send me a link to what you purchased please?! I just want a resolution and I’m not sure what the issue is at the moment but I feel like I’m being messed around. I tried every communication channel that wasn’t public to no avail so have had to resort to this which is poor
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NB
(@nazarbijle) reported
@virginmedia Virginia media WiFi Broadband down AGAIN!! I should seriously consider going to BT now. VERY DISAPPOINTED😠
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Emma Louise Doherty
(@EmmaDoherty23) reported
@virginmedia Service still terrible. Had a letter telling me I’d sent a complaint/issue to the wrong place. Would it be too difficult for you to simply talk to another department internally? Additional stress while preparing for work presentations today. Will be looking for another provider.
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Ellie O’Hara
(@EllieOHara10) reported
@Scarllxtt PLS MY WIFI SUCKS LIKE VIRGIN MEDIA IS PANTS I DO NOT RECOMMEND LMAO
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James Stenton.
(@Stento1867) reported
@virginmedia There has to be a law against your kind of service or lack of it. Your customer service is on par with your Internet! I've spent more time trying to get someone to sort out my connection over the past 3 weeks! And here we still are!
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🐚 Shell Zenner 🐚
(@shellzenner) reported
@StoodUpTooFast @virginmedia which i couldn't do, i mean how unreasonable is 7am to 9pm?! they said they'd be back in touch to rearrange and no contact whatsoever, it's just terrible customer service for quite the fee.
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Sam
(@Sam_Rigg1) reported
Hi @SkyHelpTeam. I have a slight problem. My current virginmedia internet is driving me insane with how bad it is and I want to switch but the fastest speed you offer in my street is 11mbps. Is there any possible way for me to get one of your higher speed packages? Thanks.
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Sole.Surfer
(@W45EMS) reported
@virginmedia Your WiFi is trash... cuts out everyday, even the functionality of your remote and the boxes, the fact you can't even pause a show for more than a couple mins is a joke. Terrible.